Head, Operations Resume Samples
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Head, Operations Resume Samples
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CW
C Weber
Christine
Weber
1282 Huels Radial
Philadelphia
PA
+1 (555) 354 3647
1282 Huels Radial
Philadelphia
PA
Phone
p
+1 (555) 354 3647
Experience
Experience
Phoenix, AZ
Head of Operations
Phoenix, AZ
Toy Group
Phoenix, AZ
Head of Operations
- Manage a high performing team of Specialists, Program Managers, Analysts and Operations Managers
- Evaluate partner economic and strategic costs and benefits of partner incentive programs and work with management to execute those strategies
- Through the Operations Manager lead a team of Project Managers and Manufacturing Engineers to provide manufacturing solutions for new products
- Effectively manage risk and assess opportunities for continuous improvement. Plan and drive changes to better the performance of operations
- Management of 3rd party merchandising suppliers through KPI management, compliance improvements, and regular face to face meetings
- Oversee and shape the entire operations and development of the business focusing on supply management (driver acquisition and management)
- Create a programme of simplification that makes our service less complex, easier to run and execute
Detroit, MI
Head-australia Unit Operations
Detroit, MI
Bruen and Sons
Detroit, MI
Head-australia Unit Operations
- Investigate and respond with root cause analysis for escalated matters and management concerns as they arise
- Work with seniors/stakeholders to solve and design new processes
- Define and track metrics for performance measurement, service levels and monitoring key triggers for early warning signals
- Ensure a Pristine Control Environment - All operational risks to be assessed and mitigated, and control / audit issues actively managed to resolution
- Drive process improvements across all of the various teams to deliver on efficiency metrics
- Lead the team to meet business objectives by developing talent
- Build and maintain effective communication channels between employees
present
Dallas, TX
Head Of Rcrm KYC Operations
Dallas, TX
Funk, Wuckert and Dickinson
present
Dallas, TX
Head Of Rcrm KYC Operations
present
- Develop, deliver and drive a robust operational risk framework, ensuring this is in line with Barclays Corporate Risk Framework
- To provide assurance to the Corporate KYC Management that the business teams are conforming to Group & Barclays Corporate policies, procedures & standards
- A working knowledge of the processes and systems associated with the KYC policies and processes
- Good knowledge of Project Management techniques
- Proactively identify, evaluate and implement enhancements to the controls framework that will further optimise the balance between efficiency and control
- Detailed knowledge of Governance, Compliance and Risk policies
- To ensure an effective and efficient control environment operates within the KYC Operations across multiple sites, achieving conformance/compliance targets on an on-going basis
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Johnson & Wales University
Bachelor’s Degree in Business
Skills
Skills
- Execution skills (Quick thinker who can take strategic decisions to implement, ability to prioritize; analytical thinking and attention to detail)
- Ability to demonstrate enthusiasm and a driving passion for delivering excellent customer service and consistently exceeds client’s expectations
- Thriving under pressure with the ability to adapt quickly to client demands
- Strong attention to detail
- Strong organizational and planning skills; excellent Microsoft office skills including Excel
- Knowledge and practicable experience of performance management, budgeting, workforce planning
- Demonstrated ability to effectively perform in a senior management role in the tourism, leisure, attraction or heritage industry
- An ability to travel extensively around the North or South of the UK
- Proficiency with computer platforms and applications
- Leadership stills; strong communication and presentation/public speaking skills
15 Head, Operations resume templates
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1
Head of Operations Resume Examples & Samples
- Manage and liaise with of staff and wider Tour Team. Working across departments and WBSL to ensure that projects and deadlines are met
- Collaborate with the head of Experience on campaign planning and show development
- Ensure all Risk Assessments, BCP, and all health and safety requirements are in place for the attraction
- Ensure all health and safety, BCP and technical reports are completed in timely fashion
- Overseeing the Management and training of staff to ensure that we act in accordance with policy and procedures
- Budget and financial mgt
- Liaising with third parties and management of contracts, including but not limited to Security, cleaning and show services suppliers
- Manage all SLA in place for the operations department
- Ensure that the presentation standards of the Tour meet and exceed expectations and the interactives are operational during Tour opening hours
- Forward plan to ensure that the quality of presentation in terms of operational readiness and relevance are maintained over time. Anticipate and respond to changing customer needs and future trends
- Attending and representing WBSTL at external and internal meetings
- Leveraging internal and external company contacts, knowledge and initiative in order to meet priorities
- Work within WB processes and procedures
- Champion the needs of the customer in all areas and across all departments of the WBST and Warner Bros. Studios operation
- Manage contractors and sole traders to ensure a high level of service is maintained
- Management of music licences
- Work alongside corporate archive to maintain sets, props and costumes
- Manage all Visitor operations expenditure budgets
- Management of operational capex
- Plan and report on budgets and forecasts
- Ensure internal and external projects are managed and delivered on time and in budget
- Additional tasks as requested by VP and Tour Directors
- Liaison and overseeing relationship with studio facilities
- Protection of assets within the Tour areas in order to maintain the level of quality, reliability and maximise asset life span
- Set Service Level Agreements with Tour colleagues and ensure service provision within the agreed SLA’s. Report on SLA outcomes and financial control of budgets
- Ensuring all Statutory, Legislative, Planned Preventative Maintenance and Work Order checks/works have been completed on time
- Ensure the core product standards are maintained in a cost-effective manner
- Complying with CDM & H&S regulations and working practices
- Demonstrated ability to effectively perform in a senior management role in the tourism, leisure, attraction or heritage industry
- Experience in managing technical services department
- Substantial customer service background, working in an operational environment with significant large scale general public interaction
- Strong organizational and planning skills; excellent Microsoft office skills including Excel
- Communications skills to work effectively with a large team and other stakeholders
- Educated to A level or equivalent including passes in Maths and English
- Formal secretarial training
2
Head of Operations Resume Examples & Samples
- Defining and executing operations strategy
- Integrating with and overseeing platform provider
- Integrating into core business systems and processes to maximize delivery of business solutions
3
Head Of Rcrm KYC Operations Resume Examples & Samples
- Develop, deliver and drive a robust operational risk framework, ensuring this is in line with Barclays Corporate Risk Framework
- To provide assurance to the Corporate KYC Management that the business teams are conforming to Group & Barclays Corporate policies, procedures & standards
- The role holder will have the interpretation of the AML KYC policy at the core of their thinking but will have the ability to balance this with the need to maintain and monitor the framework of KYC standards within the Operational processes
- To ensure an effective and efficient control environment operates within the KYC Operations across multiple sites, achieving conformance/compliance targets on an on-going basis
- Proactively identify, evaluate and implement enhancements to the controls framework that will further optimise the balance between efficiency and control
- Identify opportunities to initiate change, influence and negotiate with a wide ranging audience from Director level down to operational staff
4
Head-australia Unit Operations Resume Examples & Samples
- Monitor and track expenses to plan
- Understand and act on key funds transfer drivers. Proactively monitor service standards to improve compliance and the quality of the services provided to customers
- Communicate potential process control weaknesses to the business, and take appropriate action to eliminate and improve quality and process timeliness
- Drive process improvements across all of the various teams to deliver on efficiency metrics
- Effective Communication for both internal and external stakeholders providing regular updates on the Operations. Develop strong working relationship between the Consumer Ops site team, Australia Operations team
- Be accountable for the management of relevant MIS, Incident reporting and facilitate necessary analysis of process data for team improvement
- Ensure the responsible controls for payments processing are being adequately monitored and tracked for unit adherence. Develop and document action plans for issues and failures as required
- Develop strategies to achieve the unit KPIs, improve processing standards and motivate the team to deliver a customer experience that is professional and timely
- Investigate and respond with root cause analysis for escalated matters and management concerns as they arise
- Attract, Develop and Retain Talent
- Competence in Risk & Control, detailed knowledge of Citi policies and procedures, ability to identify and mitigate emerging risks
- People and Process Management, Communication skills
5
Head of Operations KYC / Client On-boarding Resume Examples & Samples
- 10 yrs KYC/Client Onboarding Compliance and AML functions
- Must have knowledge of Markets activities and the general banking environment
- Bachelor's Degree in Business or related field a must
- MBA a plus. Series 7, 24, 99 also a plus
6
Head of Operations Resume Examples & Samples
- Supervise the middle office (settlement/funding, portfolio valuation) and reporting teams, ensuring the efficiency and accuracy of day to day operations and providing operational support and solutions to business units
- Oversee the operational aspect of development projects in Greater China/Korea, such as new funds, new products, new markets and distribution channels
- Manage relationship and operating procedures with brokers operations and custodians/trustees, transfer agents, fund accountants and auditors and other service providers
- Act as back-up of the COO and assist on other ad-hoc tasks
7
Head of Operations Resume Examples & Samples
- Work with seniors/stakeholders to solve and design new processes
- Evaluates subordinates' performance and makes recommendations for staffing, pay increases, promotions, terminations, etc
- Recommends new work procedures with broader scope of impact; deals with variable (occasionally complex) issues with substantial potential impact
- Applies in-depth understanding of policies as they apply to the department
8
Head Cards & ATM Operations Resume Examples & Samples
- Manage the operations covering 290MM p.a. spend transactions, 21MM p.a. customer payments, 30MM p.a. ATM transactions, ATM cash management of $190MM p.a., 0.3MM p.a. client instructions
- Be a single point of contact for entire operations to business and contribute effectively to the business goals as part of the business management team
- Design and execute client operations to achieve market leadership in client satisfaction (as measured through Net Promoter Score)
- Manage expense budget of for Cards Operations and ATM Ops. Reengineer processes to achieve productivity saves year-on-year
- Hire and retain best-quality talent and create an enabling work environment
- Chartered Accountant or Post graduate in Business Management
- Relevant experience in managing Cards and ATM operations, or similar scale of operations, of a large sized corporation with a sound orientation on account management, controls, risk management, people management and system architectures
- Sharp analytical approach with positive attitude
- Should be able to interact effectively with cross-functional teams and business seniors
9
Head of Operations Resume Examples & Samples
- Management of the payment and account management operations function of 70+ FTE's
- Development and streamlining of operational processes
- Implementation of T24 system
- Design and implementation of the business control framework across the operational area
- Liaising with all senior managers/exec committee
- Management information and reporting
- Achievement of SLA's
10
Head of Payments Operations Resume Examples & Samples
- Leading, managing, developing and coaching the payments and account management team
- Delivering an enhancing service culture in a strong volume growth area to support Payments, Deposits, Current Accounts and other Support functions
- Developing streamline and enhancing the Payments function and processes
- Designing, implementing and embedding the appropriate control environment to support a rapidly growing and changing business environment
- Reviewing all relevant processes and workflows within the teams, and working with other support functions (e.g. IT) to continuously improve their performance and efficiency
- Managing service delivery, making decisions and resolving issues and identify further service improvement opportunities
- Ad hoc projects
- Ensure the Unit is compliant with all regulations and controls
11
Head of Collateral Management Operations Resume Examples & Samples
- Minimum 7+ years experience within financial service operations, including managerial responsibilities in a fast-paced, client-focused, deadline-oriented environment. Collateral Management experience is required. Derivative product knowledge and derivative operations experience is a plus
- Experience within an Operations environment with strong process and control skills
- Proven experience developing teams and be capable of influencing senior management both internally and externally
12
Head of Operations Resume Examples & Samples
- 15+ years of experience in the field
- Deep experience of the US market
- In depth knowledge and experience of leading large scale change initiatives with proven success
- Exceptional negotiating and inter-personal skills; should be solution driven, confident, highly motivated and an organized team player
- In-depth knowledge of the US banking; broker/dealer regulatory requirements and good sense of industry best practices
- Knowledge and practicable experience of performance management, budgeting, workforce planning
- Degree in Business
13
Head of Operations Resume Examples & Samples
- Develop a business strategy and plan centered on best practice operations methodology and approach
- Deliver the business strategy and associated business plan to agreed revenue and growth targets
- Develop operating procedures, operational reports and embed new ways of working
- Proactively improve end to end operations effectiveness to ensure continuous improvement in delivering customer requirements and improving sustainability of the Resource Recovery business
- Design, develop and implement an effective, efficient and lean operations model. Manage the transition to the revised operating model in line with the implementation plan
- Resource the team to ensure the delivery of the function and wider organisational goals and objectives
- Ensure that waste materials handling, separation and delivery to appropriate outlets are conducted in the most environmentally and commercially responsible manner
- Manage the AES waste collection vehicle fleet ensuring that the size and nature of the fleet is such that it is capable of servicing customer requirements in the most cost effective manner
- Ensure compliance of all teams under responsibility with policies and procedures, including Environmental Health & Safety (EHS), EPA, RSA and HR by monitoring compliance and allocating resources
- Lead and develop the management team at the sites to deliver a first class service to our customers, drive operation efficiencies, and achieve challenging business goals
- All employees are expected to co-operate fully with all provisions taken by the company for ensuring health and safety and welfare of co-employees and members of the public using the premises
- As a key member of the Senior Management team, proactively use the Performance Management process as a means to support resource planning within your team and wider organisation
- Honours Degree in Engineering, Business or related discipline is required
- Minimum 8 years in a similar manufacturing/operations role
- Experience of managing multi-located operations is desirable
- Lean Manufacturing or Six Sigma experience is an advantage
- Team player with ability to work on their own initiative
- Be flexible and prepared to work in any required areas
- Proficiency in the English language is a requirement
- A "can do" work ethic with excellent problem solving skills
14
Head of Operations Resume Examples & Samples
- Create and drive operations across all areas of the portfolio
- Drive project management to secure margins and quality
- Implement Global and Regional delivery strategies and directives
- Drive forecasting and dimensioning of delivery capacity based on business needs
- Drive value add sales
- Drive and implement competence management according to business needs
- Optimize the service delivery and secure quality of delivered services
- Drive a multi country organization
- Drive transformation based on understanding of the offshore business
- Ensure project management and resource planning engagement
- Drive a commercially oriented operations organization (e.g., add-on sales)
- Support for proposal preparation
- Handle operational sourcing (ordering through established frame agreements)
- Drive operational sourcing and supply to profitably deliver on customer commitments
- > 15 years working experience in an international Telco or IT environment of which 5 years in Ericsson or similar competitor
- Experience working for an Operator or in an Managed Service environment
- At least 5 years experience in leading leaders
- Working experience in emerging markets mandatory, experience in Nigeria preferred
- A leader who is versatile, has a bias for action, a strong team builder and who is used to work in a matrix environment, drives change, is transparent, firm and fair and highly collaborative
- Deep experience from service delivery, sales and project management, complemented with experience from sourcing & supply
- Strong Project Management and CFR experience
- Strong stakeholder management skills (internally as well as externally)
- Strong ability to drive business with existing as well as new customers
- Ability to effectively translate customer engagement needs into requirements on delivery and operations
- Ability to lead a complex organization with operations for multiple customers. Realize synergies across countries and customers while ensuring quality. Execute & prioritize resources and capabilities in accordance with short- and long-term priorities of the Hub
- Strong innovative approach from vision to strategic direction for Hub Operations, effectively balancing business need and cost efficiency
- Clear understanding of capabilities needed for the Hub as well as ability to attract, develop and retain competence based operations resources
- Strong communicator and ability to motivate and engage to empower and develop culture, competence and skills
- Ability to lead multi-cultural and cross functional teams, empowering and creating synergies
- LI-CB1
15
Head of Operations Resume Examples & Samples
- Creation of a high performing team capable of supporting the strategic plans of the business in Asia
- Development and deployment of operational best practices using recognised industry concepts e.g. Lean / Six Sigma as well as Trade Finance industry knowledge to increase process efficiency whilst minimising operational risks
- Implementation of Key Performance metrics to drive a consistent, rigorous and on-going assessment of the team's operational performance
- Delivery of strategic change initiatives across Hong Kong in accordance with the priorities agreed by the group
- Ensure the delivery of organisational change and process improvements in order to simplify existing activities and ultimately deliver scalable operational solutions that can be consistently implemented across the Group as required
- Managing, motivating, coaching and developing team members so that individual and collective performance meets the standards required
- Leading the appraisal process within the team, collecting and keeping appropriate data
- Ensuring effective communication and dissemination of appropriate information to all staff
- Recommending and implementing changes to the way in which the team operates in order to improve service quality and process efficiency
- Maintaining up-to-date awareness of market conditions and developments to ensure that best practice is adopted where required
- Managing relationships with key stakeholders in Front Office, Risk, Compliance, HR, Finance and Head Office
- Assessing management information reports, identifying risks and issues and briefing senior managers on major implications for change projects
- Identifying and assessing trends in issues and workflow, investigating further when appropriate and implementing changes or coordinating support from other parties to resolve matters and minimise the risk of reoccurrence
- Working with team leaders to embed changes within the Operations team and branch
16
Head of Operations Resume Examples & Samples
- Compliance with CS Group control structure,
- Budgetary control,
- Day to day and longer term management of local operations team,
- Monitoring and improvement of operational processes
17
Head of Collateral Management Operations Resume Examples & Samples
- Experience of Investment Banking Operations
- Management experience of a mid-sized operations team (min 5 years)
- Experience gained in a project environment is an advantage
- Strong risk awareness and good judgement for escalation purposes
- Ability to motivate by instigating a culture of leadership by example
- Ability to deal with extremely diverse levels of seniority
- Ability to build effective relationships with collateral management stakeholders
- Capacity to explain
- Problem solving – Must have an established track record of working in an environment where problem solving was a key activity
- Ability to analyse and synthesise a set of issues and put forward recommendations
- Tenacity / Drive – Must be able to get to the “bottom” of issues and challenge assumptions
- Flexibility – Able to modify work practices to respond to an ever changing environment
18
Head of Operations Resume Examples & Samples
- Deeply embed with Vine leadership and become the operations backbone for the team
- Be highly proactive with independent thinking to effectively and quickly drive initiatives across the org
- Communicate effectively to leadership on team’s successes, challenges and execution plans for solving those challenges
- Co-lead significant short- and long-term efforts contributing to the overall growth, productivity and success of Vine
- Work with our cross functional partners to ensure successful execution of key projects, while continually identifying opportunities for ongoing program improvements and enhancements
- Participate and help lead initiatives as appropriate to enhance processes
- Develop, manage & report on key metrics
- Conduct strategic market insights including competitive landscape analysis to help formulate go to market plans
- Operations thought partner for Vine leadership
- Communicate persuasively with leadership to drive consensus; roll up your sleeves to help drive execution & impact
- 8+ years experience in management consulting, strategy, finance or related functions
- 1-2 years experience in the online advertising / digital media industry and familiarity with popular digital advertising platforms strongly preferred
- Structured problem solver with a bent towards fast prioritization, execution & iteration
- Strong working knowledge and skills in spreadsheet and presentation software
- BA/BS degree or equivalent with specialization in marketing, finance, business, engineering, or related field of study
- Bonus: MBA/MS or equivalent with specialization in marketing, finance, mathematics, business or related field of study
19
Head of Operations Resume Examples & Samples
- Ensure work is performed in a safe and effective manner in accordance with the Health & Safety at Work Act (1974), Rules and Regulations, Railway Group Standards, TOC Safety Case and ALSTOM Policies and Procedures
- Ensure trains are delivered to meet customer QCD contractual requirements – modernisation and rolling stock projects
- Ensure that all operations, including rail vehicle movements and management of the infrastructure, are managed in a safe and effective manner
- Ensure that the industrial approach for all projects is developed in accordance with DfQ
- Manage the interface with all operational stakeholders, including the unit’s principal customer(s), participating units, suppliers and UK support functions with particular focus on Industrial and Supply Chain
- Ensure that ALSTOM policies for development of people, including objective setting and appraisal, are fully implemented at the unit
- Actively promote Alstom’s Sustainability Charter both internally, and within the broader local communities. To include a heavy emphasis on STEM and talent development to deliver a world class operations team
- Ensure satisfactory delivery of Facilities Management including minimising environmental impact of operations
- To lead production initiatives leveraging best practice from UK and Alstom global - to include APSYS (Kaizen continuous improvement), HEP (Human Error Prevention), and Environmental Standard ISO140001
- To ensure that documented Quality procedures are adhered to, and that departmental quality procedures are maintained and updated as required
- HNC/ Degree (or recognised equivalent) in engineering
- Technical experience and expertise in mechanical and electrical engineering involved in T&RS
- Managing large teams in a complex industrial environment
- IT skills – competent user of Personal Computer, including office packages, e-mail and intranet and training in the use of relevant Information Systems
- Experience of maintenance management in the railway industry or similar
- The post holder must receive training in Accident Reporting and Investigation
- The post holder must receive a general safety awareness course including manual handling techniques, fire safety and COSHH
20
Head of Operations Resume Examples & Samples
- To develop, agree, manage and deliver the operation plan for the new business
- To work with the wider Amazon Tickets, Music, Prime Instant Video and wider Amazon team to agree and co-ordinate the long term selection, operations, marketing, product, technology and finance plans to support the business
- To write the operational playbook and source third party partners to scale the new business
- To ensure the desired customer experience and meet all safety and security requirements ·
- To communicate plan progress to key stakeholders and escalate and resolve issues quickly
- To recruit, lead and develop an operations team to support and scale the new business
- Experience and strong track record at a senior level in event management and/or running major programmes, preferably in the entertainment industry
- Experience in a mix of blue chip, high growth companies and start up
- A passion for live entertainment
- Strong team player and leader, with experience leading virtual teams to deliver events /big projects
- MBA preferable
- Experience in the entertainment industry
21
Head of Operations Resume Examples & Samples
- Previous experience of managing a large (c500 fte) multi-channel contact operation – Outsourcing preferred
- Understanding of the Financial Services Industry
- Commercially astute and an understanding of how to manage complex change
- P&L management responsibility
- Thriving under pressure with the ability to adapt quickly to client demands
- Engaging communication skills (verbal & written)
- Comprehensive experience of performance management including personal development plans, appraisals, mentoring and coaching
- Able to analyse data, problem solve and make decisions confidently
- Ability to demonstrate enthusiasm and a driving passion for delivering excellent customer service and consistently exceeds client’s expectations
22
Head of Operations Resume Examples & Samples
- Oversees internal OPM budget including projection and tracking of own and third party resources to remain within budget and headcount targets. Ensure up to date job profiles and organizational chart accuracy
- Provide consolidated latest estimates on budget and forecasts. Provide pur-chasing process guidance
- Perform resource gap analyses from operational and strategic view and assist in securing appropriate resources. Support execution of the hiring plan throughout OPM. Advise on and facilitate OPM resource deployment and re-allocation across functions and programs. Provide resource management expertise to OPM Leadership Team
- Oversee OPM laboratory operations including capital expenditures, instrument validation, calibration, and maintenance, and ensures lab regulatory and safety compliance. Ensure IGM compliance (direct regular internal audits)
- Ensure appropriate internal laboratory and office processes and space plan-ning. Optimization of infrastructure, facilities planning, and services
- Plan and coordinate OPM unit meetings (e.g. Town Halls)
- Ensure quality and timeliness of internal and external Operations deliverables. Conduct budget and timeline risk assessments; identify and direct im-plementation of effective mitigations
- Identify continuous improvement opportunities and lead development and im-plementation of effective solutions leading to sustainable productivity gains
- Develop OPM Learning and Development plan and liaise with GDU to develop and implement appropriate trainings
- Maintain OPM SharePoint site to ensure effective information management and internal/external communications
- Identify and promote best practice activities across OPM
23
Head of Operations Resume Examples & Samples
- Minimum 6 years operations management experience, with at least 2 years in a senior managerial position in a Contact Centre
- Understanding of Contact Centre Industry in terms of how people and technology work together for business optimization
- Leadership (L4)
- Oral and written communication(L3)
- Technical Expertise (L4)
- Problem solving (L4)
- Planning and Organising(L4)
- Developing Organisational Talent (L3)
- Change Journey initiation (L3)
- Project Management (L4)
- Collaboration
24
Head of Operations Resume Examples & Samples
- On boarding new customer sites: Handles the onboarding of new customer sites, liaising with external integration partners, our internal customer support organisation and the technical team at the customer sites
- Managing our external vendors: Owns our relationships with our various external vendors offering integration support. You will assign work to the partners and monitor their performance
- Ensuring appropriate support services are in place: Ensures that our Global Customer Support organization has all the knowledge and procedures to effectively provide support services for all production installations. You will monitor the performance of this service and continuously work to optimize
- Leadership: Plays a key role on the Leadership Team of the overall team. Hire and develop the best people. Leads own team “out of the woods” when they’re stuck on a difficult problem by finding practical, creative solutions; mentor and develop the team both on technical concepts; ensures a culture that values technical excellence together with support and compassion for individuals
- Vision: Shapes the future roadmap of the business by investigating new technology, implementing PoCs, and proposing innovative new solutions
25
Head of Operations Resume Examples & Samples
- In depth analysis of operational data to derive trends and potential issues
- Use analytics and predictive tools to identify improvement initiatives
- Manage stakeholders in different departments
- Day to day project and program management and milestone management
- Conduct exercises to eliminate root cause
- Review processes with in the E-Channel Services domain on regular basis and drive improvements in customer journeys and services delivery
- Manage relevant budgets and drive cost management programs
26
Head of Operations Resume Examples & Samples
- Provide leadership, direction & support to the operations teams in the UK & IE across all client and industry sectors delivering best on class services against measured SLA’s and objectives Globally
- Using solid experience to deliver process improvement within the operations teams, focussing on efficiency gains, streamlining processes, and cutting out non-revenue generating tasks where possible
- Focus on the end to end customer journey experience in alignment with global colleagues when using CWT M&E, targeting high levels of service at regular touch points
- Maintain direct ownership of Operations for UK&IE and as part of the senior management team, but be an integral part of a regional team of Operational experts to help develop strategy and direction across M&E
- Support solution design discussions for RFP’s & RFQ’s in conjunction with the BDM and Account Management team Support business development in ensuring costings for service delivery are clearly understood and absorbed into any agreed pricing model for UK&IE Participate in local and regional SMM solution design and implementation discussions to optimise results and customer satisfaction
- Ensure that our Global M&E Operations Principles are part of everything the UK & IE team do, including monitoring trends and patterns, identifying problem areas and make suggestions for continuous improvement
- Consider the wider implications of decisions made in the context of regional and global priorities
- Work to develop and understand resourcing models for the various services and solutions sold by M&E. This should then be linked with time tracking, productivity by activity and eventually fed into commercial pricing structure
- Support the development (in line with Global and Regional team) for an implementation process for the on boarding of new business especially the larger SMM type wins
- Technology sits at the heart of our operations. Continually monitor the industry developments, suggest options for CWT M&E UK & IE. This may include, apps, tech for events, operation tools, back office tools, time tracking tools etc
- Work closely with UK HR to ensure we are attracting and retaining the right people for M&E
- Support an engagement focus with the UK&IE teams directly and offer advice where required to improve engagement across the region
- Consult with management team on how we may develop incentive programs to reach business goals
- Work closely with supplier management and potential reporting packages – see how we can drive a greater level of income from supplier base
- Training for UK & IE teams continues to be a driver for success and engagement
- Encourage and support the development of a training plan that is potentially M&E specific and right for key focus areas
- Working closely with HR & Local Operations Managers on current staffing models, M&E talent; implementation of freelance staff database
27
Head of Operations Resume Examples & Samples
- Manage existing international inter warehouse line haul and Direct Injection line haul connections to the highest degree of cost effectiveness and reliability
- Manage a high performing team of Specialists, Program Managers, Analysts and Operations Managers
- Develop the network by identifying new opportunities for cost reduction or experience improvements and implementation of same or both national and international connections
- Manage the business relationships with carriers spanning resolution of operational issues to support commercial and contractual negotiations
- Cross-functional work with the Supply Chain, Warehouses and the Retail organizations to determine future demand for Transportation resources. Translate the aforementioned into accurate capacity plans
- Ensure up to date and accurate statistics, management reports and analysis are available and maintained
- Work across the EU in a cross-functional environment
- Interfaces and coordinates activity with Senior Managers, Operations Managers and Process Operations Managers across European Customer Fulfillment network to develop and manage change
- Liaison and collaboration with external partners (mainly carriers)
- Experience in international Logistics/Supply Chain or related operations
- Good understanding of Transportation Logistics network management, Customer Service & Warehouses processes and priorities
- Decision Making/ Problem Solving: Proactively gathers the right data from appropriate sources, probes/considers all of the facts, takes into account other perspectives; conducts root cause
- Presentation skills: excellent written & well-polished verbal communication skills; presence and ability to think on his/ her feet
- High dependability and ownership: be prepared to roll his/her sleeves up, if necessary
- Strong inter-personal and relationship-building skills
- Post Graduate Programme (PGP) qualification or equivalent in Management of Operations/Logistics
- Strong Supply Chain and Logistics background
- Master’s level degree, MBA or higher preferred
- Experience of SQL and data-driven decision making skills
- 10+ years within fast moving international companies renowned for their state-of-the-art Supply Chain and Logistics practice such as distribution, retail, as well as any other state of the art Supply Chain/Logistics industrial company
- Leadership positions in the Supply Chain or Transportation function
- Demonstrated experience of successfully driving complex, milestone driven projects and carrying out changes across multi-country entities, having a proven track record in improving the Supply Chain, having designed advanced Supply Chain processes, implemented state-of-the-art Supply Chain/Logistics tools
- Demonstrated experience of having worked in very international environments
28
Head of Operations Resume Examples & Samples
- Overseeing the front-line operation for Hong Kong – understanding, analysing and driving forward our complex day-to-day logistics to ensure exceptional service levels always
- Using analytics to build a platform that can sustainably scale – understanding what needs to be improved to increase efficiency and effectiveness of the fleet, and what we need to build now for the future
- Designing, building and leading the required operations org structure – while ensuring our local operations departments are coordinated
- Leading the local strategy– understanding the cultural, legal and competitive landscape to ensure we are constantly evolving and innovating to respond to needs; also prioritizing projects within the team and setting timelines to reach goals quickly
- Managing and leading our people – working with the heads of each sub-department and their teams to give them guidance, direction and coaching
- Providing input for product, procurement and other HQ central departments – working with all the supporting departments to ensure both that the Hong Kong market has their needs catered for, and they are coordinated with upcoming changes to product, processes and strategy
- Continuously identifying opportunities for improvement – e.g. improving design of delivery zones for better customer experience, optimizing flow of rider inbound enquiries, reviewing efficiency in fleet staffing, enhancing, communications with rider communities, ensuring watertight and rapid payment etc
- 1) You need to have great curiosity – be inquisitive and challenge the status quo.We are looking for a confident critical-thinker that can jump into many different problems and situations and come up with constructive, tactical recommendations
- 2) We need someone who is invigorated by delivering impact – and seeing the tangible effects. You need to want to make change now – this is less about creating an incredible strategy that will be implemented over the next 5 years, and more continuous decisions and actions that can change the business
- 3) There’s a lot to do, so we need someone who can prioritise and make decisions intelligently using data to direct them
- 4) You'll definitely do some number-crunching – it’s important to be able to quickly identify issues, inefficiencies and how big these might be
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Head of Operations Resume Examples & Samples
- Work with Business Vertical Head to set driver acquisition and retention targets
- Plan and execute operations plan within assigned budget
- Plan and execute driver acquisition and retention initiatives
- Responsible for maintaining driver service quality and enforcing driver code of conduct
- Build and maintain relationships with various partners in the transportations ecosystem (ie. fleet owners, associations, third party vendors)
- Identify and optimise driver segments for allocation
- Optimise driver performance
- Plan and execute driver loyalty initiatives
- Build, lead and coach sales, loyalty and retention and sales administration teams
- Build a culture that strongly aligns with Grab’s Vision, Mission and Principles
- Be a servant leader; Lead by example
- Minimum 6 years of work experience with 3 years in a managerial capacity
- Prior experience in Operations, Area Manager, Retail, and Event Management roles preferred
- Experience in working in a start-up / fast-paced environment
- Prepared to be hands-on when the situation calls for it
- Adaptable; Enjoys working in a fast-paced, fast-changing environment
- Strong motivator and collaborator
- Strong planning, execution and coordination skills
- Excellent leadership, management, problem solving, negotiations, interpersonal and communications skills
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Head of Operations Resume Examples & Samples
- Oversee the entire GrabBike operations team that take cares of all day-to-day operations to ensure high-quality service level
- Work closely with Head of GrabBike Thailand to define business operations strategy and KPI before cascading down the plan to the relevant team, breaking them down into actionable steps with PIC and timeline for completion
- Manage, coach and lead different functions within operations team such as partner (driver) acquisition, on-boarding, loyalty, rewards and retention, etc. and ensure the team can achieve their targets
- Work across functions within the company such as BD, Marketing, Finance, Call center support, HR, Public affairs, etc. to ensure smooth operations and do whatever it takes to get the job done
- Be accountable for GrabBike operations team budget and achieving targeted partner and user metrics
- Constantly monitor, analyze and find the way to optimize these metrics to ensure extraordinary booking and service experience for our users
- Propose and execute new initiatives and ensure the spending is most optimized for the best outcome
- Acquire, train and retain our partners on the platform to always maintain adequate supply for demand
- Manage partner development and productivity, constantly identify and tackle problem areas for partners, engage and improve partner loyalty and negotiate with businesses for partner perks
- Evaluate partner economic and strategic costs and benefits of partner incentive programs and work with management to execute those strategies
- Work closely with technical, engineering and product team to solve bugs or introduce new features which could improve a seamless driver and rider experience
- Lead the effort of existing process improvement and development of new and scalable processes to efficiently grow the business
- Bachelor’s Degree or higher in any field (preferably in business or quantitative field e.g. engineering, science, economics, etc.). An MBA is a plus.3-7 years of operations management, strategic consulting, or banking background with previous experience using data to drive business decisions
- Very strong analytical skills and data-driven; familiar with analyzing and making decision based on numbers
- Demonstrated excellent leadership in fast growing teams
- Proficient in using Microsoft Excel. Basic Microsoft office skills are required
- Take ownership, with great organizational skills and well follow through on tasks
- Enthusiastic, can-do attitude
- Willing to be flexible and get the hands dirty to get the job done
- Strong communication skills and English proficiency team-working skills
- Have ability to work cross-functionally and interact with internal and external partners
- Fast learner and be comfortable working in a fast-changing startup environment
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Head of Operations Resume Examples & Samples
- 5+ years of healthcare experience
- Demonstrated knowledge of strategic planning and budget management
- Experience in a start-up or healthcare technology firm
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Head of Operations Resume Examples & Samples
- Ensure fulfilment of Compliance and Ethic Rules, in accordance with Bank procedures
- Responsible for Operational Risk and Reputation, participating in the development / updating of mapping risk and fraud
- Monitor, guide and manage Team Leaders’ performance to ensure timely, professional and excellent delivery of services to customers
- KPI’s reporting; review reports submitted by Team Leaders
- Revision, update and validation of Operational Procedures
- Apply LEAN Strategy / Methodology
- Skill Variability within the Team
- Support Cash Management / Coverage / Legal Departments
- Provide regular training to internal and external customers
- Degree in Bank Management (ISGB), or equivalent
- At lease 5 years experience as Operations Manager
- Experience in Global Trade Services
- Mastering Microsoft Office Tools
- Entrepreneurial Spirit: vision, flexibility, initiative, analytical skills
- Fluent in Portuguese and English
- French will be a plus
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Head of Operations Resume Examples & Samples
- Overall management for southern operations for grounds maintenance, winter services and landscapes
- Ensure that group H&S Policy is followed at all times
- Further develop a continuous improvement culture to improve service regarding quality and profitability to ensure added value to our customers
- Manage and develop annual budget plan
- Develop operational business strategy with the teams
- Further enhance current and new customer relationships with national account and sales teams
- Devise new work practices that will improve efficiency and customer service
- Design a clear succession plan for the future development of your team
- Horticultural, landscaping and winter services operational experience supported by a relevant industry and business qualification
- An excellent understanding of the current operational IT Systems which support the business (SAP)
- An ability to travel extensively around the North or South of the UK
- Experience of running and planning multi million pound budgets
- To have worked with stakeholders for large business
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Head of Operations Resume Examples & Samples
- Responsible for profit & loss of switchboards factory alongwith ensuring targeted factory turnover by executing orders as per customer requirements and to meet targeted delivery reliability
- To manage overall factory operations including production, engineering & design, order management, material management, procurement, stores, production planning, lean manufacturing, logistics, plant & machinery procurement, maintenance, testing
- To keep maintenance breakdown time of machines within the targeted limit by ensuring proper operation/maintenance of machines at shop floor level
- To keep the non-conformance cost within the targeted limit monitoring production processes at every stage and taking immediate corrective actions
- Ensuring Compliance to QMS Procedures and other Company Policies & Guidelines, measurement and monitoring of Key Performance Indicators and taking appropriate actions for continual improvement
- Assisting Order Management and Sales in confirming delivery dates from factory
- Ensure timely co-ordination with Order Execution Engineers, Order Management Engineers, Mateiral Management, Production Supervisors and Testing Supervisors
- Managing KPIs as per quality / business objectives pertaining to Operations
- Must be able to lead the team of Engineers and blue collars
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Head of Operations Resume Examples & Samples
- Leadership of operations and deep practical experience in a professional services firm serving federal, state and/or local clients or 10+ years of experience in operations related to professional services firms
- Strong interpersonal skills and ability to apply business and risk judgment to interface with business leaders, peers and team members and engage in creative problem-solving
- Exposure to and professional experience with the full suite of operational functions (finance, risk, compliance, security)
- Proven track record in designing, implementing and delivering compliance programs, including identifying and achieving strategic priorities in a decentralized, challenging, and fast-paced environment
- Experience leading large teams
- Substantial background in government contracting
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Head of Operations Resume Examples & Samples
- Ensure the delivery of organisational effectiveness, information/data management, contributes to departmental strategies, policies, practices and the management of communications and customer service management
- Develop a clear and simple store, field and 3rd party operating model for the Wickes Installation Service
- Create clear operating channels to enable Installation Managers, Design Consultants and Installers to embrace improved processes and change
- Create a programme of simplification that makes our service less complex, easier to run and execute
- Lead and direct future change programmes as specified by the department e.g. Special Services, new spaces
- Lead the creation and improvement of risk mitigation and legislative procedures and management
- Be the “bridge” in Installations for customer service, sales support, process and procedures
- Build and maintain the engagement, performance and development of the Installation team
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Head of Operations Resume Examples & Samples
- Demonstrate a passion for everything invoice finance – from credit control to support colleagues to our lovely admin team. You need to understand their jobs as well as they do, in order to transform how we do things, so that our customers get an amazing service
- Use your knowledge that you have built up to make sure we are connected with the best service providers across all areas of our Invoice Finance business. You will need to make sure our suppliers are as passionate as we are about providing great customer experiences
- Leading teams – this is tricky – it will be across 3 sites so remote management experience is going to be key here. Consistency is the name of the game and you will need to find a way to make sure we are doing everything the same across 3 sites, every time. This is a big ask
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Head of Operations Resume Examples & Samples
- Strong and proven experience of working in recruitment industry in a contract Managed Services or Neutral Vendor environment
- 12 months+ Delivery Manager or similar experience required
- Track record of working with Central Government clients would be adventurous
- Proactive problem solving and decision making skills
- Experienced at building relationships, influencing and presenting to Senior Stakeholder level
- Proven track-record of leading, managing and developing a team
- Experience of developing SLAs and managing services to them
- Experience working to tight deadlines in a fast moving environment
- Programme management experience
- Experience in complex HR cases (terminations, disciplinary etc.)
- Experience of managing change – with both internal teams and clients
- Experience of operating across multiple projects
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Head of Operations Resume Examples & Samples
- Effective management of the financial performance
- Relevant Business qualification preferred
- Background in security management
- 5+ years’ experience in a business and/or operational senior management position
- Strong commitment, leadership and management skills
- Results and customer focus
- Experience in establishing medium-term growth strategies and strong operating mechanisms for performance
- Excellent communication (written and verbal), interpersonal, marketing and negotiation skills
- Must be Bilingual in English and French
- Capable of working effectively and productively with team members
- Knowledge of the development and implementation of policies and procedures
- Experienced in living and working in a professional commercial capacity overseas
- Ability to maintain strong ethical and professional values
- The ability to operate in diverse cultural environments
- Flexibility and adaptability to rapid environmental changes
- Proficient in the ability to understand problems, situations and the reasons behind them, crossing the barriers of languages and cultures
- Autonomous and results orientated, with a clear determination to succeed
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Head of Operations Resume Examples & Samples
- Education: A proven high standard in Operations Management and systems, preferably degree or equivalent
- Experience: Experience in management and operations environment
- Competencies: Good people management and communication skills. Proven track record in LEAN methodologies and implementation. Black belt qualification would be advantageous
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Head of Operations Resume Examples & Samples
- Ensuring the IMEX calendar is seamlessly transferred from the category/shopper team and implemented through the key account and field teams
- Ownership and communication of the IMEX execution performance reporting, with a strong focus on continuous improvement in the execution of GSK plans
- Ownership and reporting of sales programs to ensure both quarterly and annual KPIs and objectives are set, measured and reported at the appropriate levels
- Management of 3rd party merchandising suppliers through KPI management, compliance improvements, and regular face to face meetings
- Line management of a team of five
- Work closely alongside internal teams to ensure new initiatives and improved processes are rolled out effectively across the sales teams to drive executional excellence
- Ownership of the IMEX implementation process
- In charge of IMEX reporting
- Management of 3rd party merchandising sales team
- Assist the Head of Sales with ad hoc projects focused on executional excellence
- Ensuring the team deliver on all KPIs through motivation, coaching and development
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Head of Operations Resume Examples & Samples
- Ensure the mobilisation and organisation of all business resources in order to successfully respond to the latest business challenges whether planned or unplanned
- Create and maintain a safe working environment for all personnel and its visitors
- Cascade requirements and continually challenge and review new targets for the business through direct reports and ensure these are communicated onwards throughout the business
- Ensure that cost reduction/improvement projects and design/build teams are adequately supported with the correct resources to allow timely achievement of their objectives
- Ensure that staff are recruited, trained and/or developed to fulfil day to day tasks and sufficient resource development is planned to meet changing requirements in line with future strategy
- Establish and maintain close and efficient relationships between all manufacturing teams in support of mutual site objectives
- Develop and implement an Operational Strategy which will move the organisation forward and establish Western Approach as a World Class operation
- Agree, implement and direct a Continuous Improvement plan which ensures the Western approach objectives are met
- Diligent and flexible individual, interested in taking part in a wide range of business issues
- Strong technical competence in financial accounting and systems is required along with a proven ability to influence fellow team members
- High level of personal integrity
- Comfortable to work in a fast-paced and deadline driven environment, with the flexibility to take on ad hoc analysis and reporting requirement when necessary
- Degree equivalent level of education
- Broad leadership capabilities – strategic (5+ years) planning and organising, commercial, manufacturing, technical, financial, programme management and people
- Experience of influencing cross functional relationships within the company
- Ideally experienced in aerospace industry
- Development of workable solutions
- Strong Influencing and Communication Skills
- Structured and organised methods of working
- Strong Planning Skills
- An ability to think strategically in order to maximise business opportunities
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Head of Operations Resume Examples & Samples
- Ensure that all HSSE policies, practices, and operations, are stringently followed, despite operational considerations
- Execute strategies for the operations department of APM Terminals, in line with & contributing to the company vision & strategy, within the borders of business plan & budget
- Manage the daily operations according to the agreed operating principles of the business & relationships with customers
- Participate in selection, negotiation & finalizing agreements with suppliers & customers. Where appropriate be responsible for execution & maintenance of service levels as agreed
- Contribute input to development in technology & systems as applicable to improve efficiencies in cost, productivity & customer service
- Measure and monitor performance against critical criteria, policy and guidelines
- Responsible for setting and achieving the budget for the Operations Division
- Responsible for manage T4 staff and outsourced employees
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Head of Operations Resume Examples & Samples
- Consumer Operations
- Wholesale Operations,
- FCR Operations,
- KYC Operations,
- Payments Operations,
- Operations Transformation & Process Excellence, and
- Primary functional reporting to GGM Global Head of Operations, Entity reporting to Regional COO
- Member of Global Operations ExCo
- Close working relationships with Regional Global Business and Global Function Heads and their COOs
- Xx countries in region with xx of them as Group priority markets
- Roleholder is expected to understand and roll out the Operations strategy across the region in accordance with direction from the Global Business Services Functional heads, balanced with regional HOST strategy
- Role holder will have direct or indirect control over formulation and implementation of the strategic plan for Operations aligned to the region
- Lead a Regional Operations team that delivers solutions to business problems faced by the Group in the region / priority markets, deploying global programmes into the region and managing the impact
- Requires detailed understanding of Group strategy and the challenges/risks that the Group faces and able to garner support/influence as required to overcome challenges & mitigate such risks
- The role holder will not be subject to close supervision and will be expected to exercise independent initiative in proactively overcoming obstacles to success and be expected to adopt a flexible approach to work and maintain an outstanding level of professionalism and conduct in order to deliver change at a pace
- Continually reassess operational risks and likelihood of operational risk occurring. This will be achieved by reviewing risks associated with the role and inherent in the business, or as identified by CCO management team, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructures, and the impact of new processes
- Address any areas of concern in conjunction with line management and/or the appropriate department
- Ensure full and continuous compliance with all policies and processes that ensure diligent execution of HSBC’s fight against Financial Crime
- Outstanding understanding of HSBC Group structures, values, behaviours, processes and objectives
- Very strong knowledge of the external environment – regulatory, political, competitors etc
- Outstanding knowledge of Operations and Business Services – functionally, operationally and financially
- Proven experience of positive, challenging interactions with Senior Executives across the Group
- Proven ability in working across multi-disciplinary and multi-cultural diverse work environments
- Strong analytical background and proven ability in analytical rigour, including being able to contextualise data into business activities and conclusions
- Proven ability in successfully designing and implementing large-scale, complex global / regional change initiatives
- Business Services or very strong management experience
- Internal control / audit and process-re-engineering experience is preferred
- Evidence of successfully managing financial plans
- Successful experience in developing and retaining critical talent and building an effective leadership team
- A broad understanding of the strategies of the Global Businesses and Functions
- A demonstrable record of managing large scale operational activity and P&L across multiple countries
- Competence at the highest level in having a Global Mindset, Customer Empathy, Decision Making ability, the desire to achieve excellence, collaboration, Commerciality, Impactful Communication, Leading self and others, tracking, reporting and governance, stakeholder management, and consultancy
- Outstanding relationship management, collaboration and influencing skills
- Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group
- High level of drive and motivation to ensure successful delivery of complex transformational initiatives
- Ability to leverage resources available to achieve goals
- Outstanding organizational, time management and planning skills in order to cope with multiple large-scale responsibilities
- Educated to MBA standard
- Evidence of self-development across a number of disciplines
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Head of Operations Resume Examples & Samples
- As a Director/Senior Director, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs
- Complete ownership of operational budgets associated with the operations team in Firecrest
- Ensures projects are delivered on schedule and within cost parameters and clear visibility and reporting status is provided to senior management
- Put in place required operational and informational management decision support systems to establish and maintain a culture of execution and continuous improvement
- Work closely with team members in order to maximise potential resources and leverage necessary skills to ensure Firecrest meet contractual obligations and customer satisfaction objectives
- Partner with senior management to develop and to achieve corporate and department goals and work with operations management and staff to achieve the established goals within the expected time frames
- Effectively manage risk and assess opportunities for continuous improvement. Plan and drive changes to better the performance of operations
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Head of Operations Resume Examples & Samples
- Analyze and establish mid and long range strategy for sales growth and improving customer satisfaction
- Mentor, coach and develop the management/supervisor team e.g. a process where they take responsibility and are empowered to set stretch goals for developing themselves and their respective functional areas
- Plan, establish priorities, assign work, monitor progress and evaluate the results of the department activities and projects
- Manage, evaluate performance and develop employees within the department. Coach, counsel, and maintain documentation on employees and perform other employee relations activities
- Ensure effective upward, downward and peer level communications within CS. Continually challenge and improve overall management systems and incorporate CIP and “Best Practice” principles across the departments
- Develop operational sales and product strategies. Organize and motivate product line managers to execute and achieve these strategies
- Responsible for effective CoC relationships, at times in multi-national business environment, and monitoring their respective performance in terms of supporting the growth and customer satisfaction goals in NA. Includes optimizing the B2B processes, local systems/processes, and ultimately assuring effective supply chain and logistical performance in the eyes of our customers / end users
- In concert with Sales and Key Account Management, liaise with customers to ensure the effective execution of ongoing business as well as new products, projects as well as identify new market opportunities
- Responsible for directing the CS team in the preparation,
- Demonstrated ability to effectively lead managers and supervisors , to drive results and multiple objectives simultaneously. Ability to collaborate and influence others in a multi-national, multi-CoC environment. Ability to charter and lead cross-functional and cross-CoC teams to improve results in the region and achieve desired results
- Excellent communication skills. In particular, diplomacy, interpersonal oral, written, listening and presentation skills. Proficient negotiation skills and experience
- Demonstrated results-oriented profit/loss management experience. Experience
- Experienced in successfully building customer relationships, understanding the customer perspective, gaining customer/market intel for use business opportunities and CIP; History of demonstrated CIP mentality and leadership. Also, successful problem-solving and decision-making skills, often in ambiguous and high-stress situations
- Good computer skills, specifically MS Office and SAP, and demonstrated organizational skills. Strategic thinker with proven abilities to execute department and corporate strategies
- Ability to travel, both domestically and internationally, approximately 25%
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Head of Operations Resume Examples & Samples
- Managing the production unit and giving leadership to multi-disciplinary teams (Manufacturing, MSAT, QC, Engineering, Support) of senior production leaders, managers, supervisors and operators
- Build up and sustain a successful, high performing team. Maintain a culture of empowerment and innovation, trust, high performance and change readiness
- Responsible for resource and vacation planning of the assigned team members with regard to the fulfillment of all production orders
- Implements the LONZA culture via openness for change and new ideas, cooperative teamwork and continuous improvement even outside the own area of responsibility
- Working as operations lead in the Capital investment project for building and commissioning of the manufacturing unit
- As end user main driver for the operational set-up and other factors influencing the manufacturing costs. Shares experience from an operational and maintenance point of view with the design team
- Responsible for operative takeover of the new plant (after operational qualification, before performance qualification) and integration in the overall manufacturing network
- Responsible for the overall performance of the manufacturing unit. Planning & Supervision of production activities to ensure products are manufactured and delivered safely, timely, cost effective with the required quality
- Ensuring the technical availability of the plant also with respect to regulatory requirements (Safety, cGMP)
- Responsible for developing continuous improvement programs to reduce cost and increase productivity through Operational Excellence and Innovation initiatives
- Developing department goals and strategy and prioritize with respect to overall goals and strategy
- Responsible for preparing the budget of the unit and preparing lumpsums, CARs and upon approval ensuring their execution accordingly to plan and budget
- Representing the facility during regulatory inspections and customer audits as Operations Head
- Ensuring proper execution of all people management activities including training, development and retention of associates according to the needs of the production unit
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Head of Operations Resume Examples & Samples
- People management experience within a customer service environment managing a team of 100+ people
- High transaction volume service business with multiple customer and supplier relationships and commercial models
- Strong business acumen with the ability to think strategically and to understand a customer’s underlying business and organisational needs
- Customer management experience with strong service orientation with the ability to have difficult customer conversations
- People management experience within a customer service environment
- Proven proficiency in prioritising critical customer issues and managing workflow
- Learning industry experience desirable
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Head of Operations Resume Examples & Samples
- Responsible for site HS&E team – ensure regulatory & GKN procedural compliance through providing leadership on HS&E across the site
- Champion and embed the GOLD operating system as a way of working into all value streams. (Safety, Quality, Delivery, Cost & Inventory)
- Champion lean deployment across the operations team to drive a continuous improvement culture
- Ensure behavioural standards are established, understood, communicated and consistently enforced
- Responsible for the site works engineering department, champion the deployment of OEE. Ensuring the facility & production equipment is fit for purpose & pro-actively manintained to support operational requirements
- Responsible for the supply chain department, ensure suppliers consistently deliver to their commitments and the site material demand is well understood & managed through effective SIOP. Support the supply chain manager on “Focus on 5”
- Primary site liason alongside the HR Manager with union officials - pay negotiations, grievance etc
- Significant Contribution to the overall site strategy, responsible for the industrial strategy for the site
- Ensure that all employees are fully conversant and compliant with the Company’s Health and Safety Policies. Ensure that all relevant Health and Safety legislation is effectively implemented and managed
- Any other reasonable duties
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Head of Operations Resume Examples & Samples
- Provide leadership and direction to the operations of the GrabExpress Indonesia team
- Oversee and shape the entire operations and development of the business focusing on supply management (driver acquisition and management)
- Continuously identify opportunities to improve supply utilisation and improve the attractiveness of the GrabExpress platform
- Support the Head of Operations in terms of assessing business results and performance targets
- Leads on team procurement and driver incentive approvals
- Build and develop a first class team, encouraging cultural inclusiveness and sharing of plans, objectives and results
- Continuously identify opportunities to improve and iterate operational and business build processes; focus on customer-centric initiatives; drive user acquisition/growth and engagement
- Establish, achieve, and report on milestones periodically to the Head of Operations
- Bachelor’s Degree in relevant field, ideally MBA
- Fluent in Bahasa Indonesian
- Good in written and spoken English
- Decent proficiency in MS Office
- Minimum 8 years of relevant work experience in General Management, Management Consulting, Marketing, or Business Development
- Excellent leadership, management, problem-solving, negotiations, interpersonal, and communications skills
- Deep understanding of a winning team’s DNA; track-record of building well-rounded teams
- Go-getter and motivated leader who is able to get things done. One who is willing to both lead at high level and be hands-on as needed and proactively assume responsibilities and ownership
- Ability to work independently and deal effectively with complex, changing, and ambiguous environments Able to initiate and maintain strong relationships with relevant industry partners, suppliers and contractors
- Passionate about the social mission and making a positive impact in emerging markets
- 8 to 12 years
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Head of Operations Resume Examples & Samples
- To ensure that operational commitments and goals for the category are met and are to plan. (cost, quality, delivery)
- To provide strategic focus and leadership to ensure that manufacturing capabilities and capacities are available to support the build plan
- To give specific focus to areas of new technology to ensure that Dyson has the required level of knowledge and equipment's to support in production
- Provide leadership to the operations team and influence the broader SEA team to enable smooth, planned activity throughout the lifecycle of the product
- To control the direct labor work content for manufacturing the product to ensure that the most efficient methods are being used. To challenge current status and drive activities to reduce manufacturing cost
- To develop, execute and measure operational cost down initiatives, using LEAN methodologies
- To lead a team of Operation Managers to execute day to day production and project plans
- Through the Operations Manager lead a team of Project Managers and Manufacturing Engineers to provide manufacturing solutions for new products
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Head of Operations Resume Examples & Samples
- Assist with the effective management of commercial areas of the business ensuring the delivery of a seamless visit consistent with corporate brand image
- Assume responsibilities of the General Manager in their absence, liaising with Senior Management when appropriate
- Ensure that the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times
- Meet secondary spend, Key Performance Indicators (KPI), and Mystery Visit targets while controlling labor costs, costs of sale, and other expenses
- Act as a Duty Manager when business needs dictate, by overseeing and coordinating the smooth day-to-day running of the attraction
- Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word
- Proven ability to work on multiple projects simultaneously and multi-task as necessary
