CRM Coordinator Resume Samples

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A Johnson

Asha

Johnson

4891 Feest Gardens

Boston

+1 (555) 727 9374

4891 Feest Gardens

Boston

Phone

p +1 (555) 727 9374

Experience Experience

San Francisco, CA

CRM Coordinator

San Francisco, CA

Stamm Group

San Francisco, CA

CRM Coordinator

Responsible for summarizing issues that should be escalated to the Team Lead concerning pending requests
Perform database maintenance duties as necessary (e.g. potential duplicates, conflicting or missing data, merging records
Collaboration with business leaders, getting input and reconciling constraints
Ensure security and sharing settings are accurate for designated properties (role hierarchies, sharing rules, public groups, library access, etc.)
Analyze research data, interpreting and presenting results in a language for all audiences
Utilise data sources to identify new and innovative ways to market to our customer groups across new and existing marketing channels
Execute data quality and data validation activities on a regular basis, including automatic and manual data cleansing

New York, NY

CRM Coordinator / Analyst

New York, NY

Mayert, Renner and Wilkinson

New York, NY

CRM Coordinator / Analyst

Assist the RDBD and Sr. Director of Finance in aggregating and verifying monthly incentive reports by region
Work with Regional Directors in preparing dashboards, admission trending reports, e.g. Non Admit Analyst Report, Admit by referral source reports and Referral Conversion Ratio Report
Plan, prioritize, organize and complete work to meet established objectives
Assists VP of Business Development in monitoring the sales performance of Division operated entities including review of monthly admission report, annual budgets, and weekly and monthly key indicator reports and rankings
Develop dashboards that allow quick overview’s for management
Assist corporate-led special data collections efforts and provides support to the Sales teams
Performs duties in accordance of and under the direction/supervision as defined by the Company organizational chart

present

Houston, TX

Executive Assistant / CRM Coordinator

Houston, TX

Witting-Harvey

present

Houston, TX

Executive Assistant / CRM Coordinator

present

Provide telephone coverage and extensive calendar/scheduling support to a busy Managing Director and Director
Perform other administrative duties as assigned
Strong knowledge base on how the integrated systems work and data flow between integrated systems
Execute billing for the department
Supports business development/revenue growth activities and tracking
Primary owner and manager of the CRM database, Salesforce
Receive and pay expense reports

Education Education

Bachelor’s Degree in Quantitative

Brigham Young University

Bachelor’s Degree in Quantitative

Skills Skills

Strong problem solving capabilities with ability to think big picture while maintaining excellent attention to detail
Excellent analytical skills with strong knowledge of Excel
Demonstrated ability to manage multiple complex projects, produce high quality deliverables within assigned deadlines
Excellent multi-tasking ability
Highly self-motivated individual with superior attention to detail and a desire to deliver exceptional results for business objectives
Proficient in Microsoft Office products, especiallyadvanced Excel functions.
Excellent communication, interpersonal, problem-solving and decision-making skills
Entrepreneurial approach; Results-oriented and proactive self-starter; strong sense of pace and urgency
Strong analytical and problem solving skills
Excellent written and verbal communication skills

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15 CRM Coordinator resume templates

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CRM Coordinator Resume Examples & Samples

Develop reports and dashboards to measure the success of CRM campaigns and other projects
Coordinate the collection and import of customer data into CRM, ensuring maximum accuracy at all times
Design and execute surveys and research projects for internal stakeholders
Analyze research data, interpreting and presenting results in a language for all audiences
Support ad-hoc requests for data, reports and analysis
Work with internal departments to understand their business objectives; make recommendations accordingly
Perform database maintenance duties as necessary (e.g. potential duplicates, conflicting or missing data, merging records
Contribute to CRM’s best practice documents by continually looking for process improvements and new features to share with team members
Participate in special projects or other related duties as requested

CRM Coordinator Resume Examples & Samples

Executing retention strategies and activities as part of a broader Customer Lifecycle initiative
Initiating, building and evaluating customer lifecycle and retention activities using various digital marketing platforms including Salesforce, Google Analytics and core business systems
Creating and implementing satisfaction surveys across all sales channels (B2C and B2B2C)
Working closely with the Operations teams to maximise operational synergies

Executive Assistant / CRM Coordinator Resume Examples & Samples

Provide telephone coverage and extensive calendar/scheduling support to a busy Managing Director and Director
Arrange travel and handle last-minute changes and/or issues
Receive and pay expense reports
Execute billing for the department
Prepare engagement letters and other correspondence
Ability to proofread accurately
Maintain and archive files
Review draft reports
Frequently interact with clients on the telephone, via e-mail and in person
Respond to client issues/requests whenever possible
Identify locations and arrange dinners upon request
Set up and coordinate mailings
Set up new client information
Prepare conflict checks
Maintain supplies in stock room
Will cover Reception desk on a rotation basis
Other responsibilities as necessary
Primary owner and manager of the CRM database, Salesforce
Responsible for gathering, refreshing, and cleansing data, reporting and reconciliation of data
Work with National CRM Administrative Team and upper management as required
Facilitate and lead any trainings to educate local personnel on policies and processes
Supports business development/revenue growth activities and tracking
Pull monthly reconciliation reports on a timely basis
Strong knowledge base on how the integrated systems work and data flow between integrated systems
Perform other administrative duties as assigned
5 + years of administrative support experience, preferably within Law Firm or Professional Services environment
Associates degree in administrative, legal support or related field of study a plus
Average of 50 wpm strongly preferred
Strong Excellent Word, Outlook, Excel, and PowerPoint required
Excellent written, verbal and client service skills required
Prior billing experience required
Experience supporting multiple Managers/Executives required
Ability to prioritize, multi-task, problem solve and respond to requests with a sense of urgency
Strong attention to detail including strong editing and proofreading (both text and numbers)

CRM Coordinator Resume Examples & Samples

Work with Ecommerce Content Manager to brief copywriter and designers on email briefs
Coordinate approval processes for emails
Manage email calendar status and updates
Ensure timely delivery of weekly and adhoc emails
Work with product development and marketing teams to ensure that all marketing activities are in keeping with Charlotte Tilbury’s brand and product guidelines
Set up and deploy email marketing campaigns – managing all stages of the process including building the emails in the ESP, Dotmailer, setting up the audiences, carrying out relevant testing, approvals and scheduling
Facilitate weekly and monthly reporting, where required
Monitor customer enquiries to email newsletter replies folder, liaising with Customer Service team where necessary
Assist CRM Manager on adhoc email and CRM projects, including the planning and set-up of triggered emails, email personalisation, technological developments, acquisition initiatives and retention activities
At least 1 years’ experience using an Email Service Provider (preferably Dotmailer)
At least 1 years’ experience briefing in campaigns (preferably email)
Highly organised and exceptional planning capabilities
Highly numerate graduate (or equivalent)
Good understanding of web analytics and customer databases
Experience in global marketing and understanding of local nuances
Experience of working in a fast-paced environment with competing deadlines and priorities
Incredibly motivated, driven, and detail orientated
Experience in high transactional eCommerce environment
Basic HTML skills

Customer Insight & CRM Coordinator Resume Examples & Samples

General assistance to other members of the marketing team as required, in particular with actions relating to events & network marketing
Proactive approach
IT literacy – Microsoft package
Analytical & reporting skills
Retail and process focused
Professional
Reliable
Team orientated
Approachable, enthusiastic

International Graduate Position CRM Coordinator Resume Examples & Samples

Management of all CRM reporting to deliver Business Intelligence to Commercial Ireland
Lead and support the implementation of Salesforce CRM system into Commercial Ireland from April 2017
Management of Journey Plan process
Training and coaching of all CRM end users
Assist in the documentation of training, policy and procedures and user manuals for Salesforce
Maintain CRM documents including enarf, survey tables and questionnaires
Management of CRM master data including data integrity, cleansing, error correction and customer profiling and categorization
Impact & Influencing skills
Understanding of database concepts and data management
Excellent IT Literacy and numeracy skills
Excellent Excel skills
Strong attention to detail and thoroughness
Highly organized with a positive can-do attitude
Ability to manage and prioritise projects

CRM Coordinator & Sales Force Effectiveness Resume Examples & Samples

Coordinates internal communication campaigns
Plans, organizes and leads the training logistics for field force training events
Budget administration
University Syngenta project management and Implementation
Coordinates the operation plan to centralize sales force training of the sales force
Manages technology platform Syngenta University
Coordinate and align activities with suppliers
Monthly report
4 years of experience in the commercial area of a transnational company, preferably you have been part of a school partnership
Coming from the area of mass consumption or pharmaceutical business where he participate in development programs sales force

CRM Coordinator Resume Examples & Samples

Understanding client’s requirements related to the campaigns, CRM parameters and data flows
Work with the client CRM team to plan resources to support campaigns
Reporting of status of the CRM activities across the markets to the central CRM team and client's IT team
Coordination of newsletter
Ensure quality and timely completion of requests
Ensure seamless communication with team members based in other location
Identify, manage, resolve and escalate risks and issues affecting timely closures of requests
2-4 years of experience in campaign execution and other CRM processes
Fluent in English, additional languages beneficial
Experience in working with globally distributed teams
Project management skills and experience
Good knowledge and understanding of overall technical architecture interfacing the CRM system with content and tracking systems
Ability to work in complex multiple stakeholder environment and complete plans on schedule
Strong interpersonal and communication skills including ability to interact with senior members in the project board
Ability to work independently with minimal supervision as a self-starter and chase down people/teams to achieve closure when required
Ability to take end-to-end ownership of success of delivery by collaborating across teams and individuals
An organized and planned approach to work with the ability to move things swiftly despite several dependencies. Appreciation of the need for documentation
Readiness to travel to Germany (up to 50% of time)

Crm-coordinator Resume Examples & Samples

Degree in Finance or Accounting Area
Advanced English Level
5 -7 years of experience in financial area
Experience managing stakeholders
Project Implementation is a plus

CRM Coordinator Resume Examples & Samples

Support the existing NBC Ad Sales process for designated properties
Collaborate with sales, marketing, research, finance and commercial operations leaders on ad sales process enhancements. Validate proposed enhancements with co-workers in Sales Management Solutions supporting other properties, evaluate technologies to support enhancements, and work with IT to implement changes
Best practice sharing with co-workers in Sales Management Solutions
Champion and provide functional support for all modifications to existing interfaces with sales, marketing and traffic
Ensure accuracy of Ad Sales data (accounts, contacts, opportunities, etc.)
Execute data quality and data validation activities on a regular basis, including automatic and manual data cleansing
Ensure security and sharing settings are accurate for designated properties (role hierarchies, sharing rules, public groups, library access, etc.)
Respond to support tickets for designated properties
Modify documentation as needed for supported properties. This includes changes to templates, training materials, quick reference guides, etc
Remain current on vendor enhancements as new releases are introduced
Research new technologies, trends and software in customer relationship management
Field process questions and research issues like client/agency reassignments, deal/opportunity ownership changes, incentive compensation issues, invoice assignment, etc
Manage new hires and terminations for designated properties
Deliver training for new hires and on new capabilities as they are introduced
2 plus years of experience

CRM Coordinator Resume Examples & Samples

Calculation of KPIs, agreed with the market and consolidation of these KPIs into Dashboard to be presented to market
Ensure quality of services provided by Operational Teams by Performance of Quality checks based on agreed criteria
Development of new KPIs based on market's needs and specificities
Support of ongoing transitions by presenting KPIs dashboards to Markets' key stakeholders. Agreement on KPIs dashboard and development of additional KPIs based on Market's specificities before Go-Live
Management of SLAs (Service Level Agreements), coordination of periodical reviews with each market (telcos and telepresences); Preparation of the presentation before the review
Adhoc analyses and periodic reports dissemination to the Operations and IBPs; conducting review to improve a part of specific process, including organization of Telcos, Workshops with IBPs, other support functions
Managing Customer Relationship – acting as escalation point for all market operational issues and coordinating the resolution of such issues by organizing Telcos, Workshops, Action logs, Meetings with the required participants

CRM Coordinator Resume Examples & Samples

Plan and implement Topshop CRM strategy in line with overall brand and digital strategy
Review and develop proposition of existing CRM programmes and lifecycle functionality. Continually optimizing all aspects based on learning’s from analysis and tests
Launch innovative, best in class CRM programmes for Topshop, to acquire new and retain / reward customers across channels (e.g. Welcome, Reactivation, and Repeat Purchase)
Utilise data sources to identify new and innovative ways to market to our customer groups across new and existing marketing channels
Support business goals and drive effective CRM decision-making across brand functions to improve overall customer experience
Deliver insight and actionable recommendations in response to a variety of key business projects to impact planning, increase sales and drive customer retention
Work with wider digital, trade and brand marketing teams to implement commercially viable and customer centric activity
Lead CRM reporting on programmes and overall email performance on a weekly, monthly and ad-hoc basis
Use knowledge gained through analysis to inform forecasts, budgets and CRM direction (short/long-term)
Assist in BAU email deployment when required

CRM Coordinator Resume Examples & Samples

Assist with tactical, direct marketing efforts at the corporate, brand and property level to increase revenue from past guests and cross sell within brands
CRM system administration, configuration and expansion
Support properties in using CRM platform and with their email marketing efforts
Perform profile consolidation and cleanup procedures and ensure data quality through clean- up efforts
Prepare and distribute reports and dashboards for corporate sales marketing team and field leaders
Develop ad-hoc reports as requested by user groups or stakeholders and identify data anomalies
Make changes to HTML templates for automated transactional emails
Facilitate training sessions and update teaching materials to increase knowledge throughout the organization at the corporate, brand and property levels
Build and maintain a full suite of training materials including library of documentation, training videos and assessments
On-board new CRM users and provide end user support and education on the use of the CRM platform
Track system requests and customizations through the CRM support ticketing system
Document business rules and processes associated with the CRM platform and maintain documentation as use evolves
Bachelor’s degree or equivalent work experience supporting end users and being a Power-user on internal database systems Intermediate Excel skills (ex. pivot tables, lookups)
Familiar with standard MS Office applications
Must be able to function at a fast pace in a service-oriented environment
Work effectively within a team environment
Excellent prioritization, time management and organizational skills
Ability to prioritize and perform a wide variety of tasks with minimal supervision
Desire to learn and take initiative with limited supervision
2-3 years of related experience working with CRM platform, or equivalent is preferred
Analytical and detail oriented with proven ability to meet deadlines
Strong problem solving capabilities with ability to think big picture while maintaining excellent attention to detail
Entrepreneurial minded, self-starter
Strong interpersonal skills - ability to successfully engage with all levels within the organization and diverse management styles
Ability to deal with ambiguity and have a solutions-oriented mindset
Prior database system experience a plus
Strong learning aptitude
Advanced Excel skills
Strong organizational savvy

Global CRM Coordinator Resume Examples & Samples

End-to-end responsibility and execution of PANDORAs global email marketing campaigns
Ongoing optimization of templates, content and segmentation
Coordination of copy and images as well as communication to markets
Coordination of campaign activities, planning and content with internal and external stakeholders
Ongoing optimization of coordination processes to markets and towards agency and internal stakeholders
Ongoing updating of existing programs and trigger mails in our email systems
Developing and executing A/B split tests and develop other email marketing optimization initiatives
Being a user-champion of our campaign system Adobe Campaign
You have a background and experience as CRM coordinator or email marketing specialist either from an international brand or a digital/dialogue agency
You have 1-3 years of email marketing experience
You have experience in handling and working in CRM and email marketing systems
You have a general technical knowledge of CRM and email marketing systems and possess a good business understanding
You speak and write English fluently and have worked in an international environment
You are a team player and thrives on being part of a global organization
You are a responsible person taking the full ownership of your responsibilities
You work structured and know how to prioritize your time during a busy day
By nature you are service minded and enjoy helping your stakeholders all over the world
We are a busy department so we help each other out across the digital disciplines
But although being busy we appreciate and maintain an informal and humorous tone

CRM Coordinator Resume Examples & Samples

Bachelor’s degree in quantitative or business discipline (e.g., computer science, mathematics, statistics, economics, marketing, etc.)
Minimum two (2) years related experience
Possess the highest integrity and ethical standards
Experience with Microsoft Dynamics CRM
Proficient in Microsoft Office products, especiallyadvanced Excel functions
Demonstrated ability to manage multiple complex projects, produce high quality deliverables within assigned deadlines
Excellent multi-tasking ability
Excellent communication, interpersonal, problem-solving and decision-making skills
Highly self-motivated individual with superior attention to detail and a desire to deliver exceptional results for business objectives
Experience working in the sports and entertainment industry
Experience with a ticketing system (Ticketmaster Archtics)
Experience with a business intelligence tool (Tableau)

CRM Coordinator Resume Examples & Samples

Manage and monitor CRM query queues to ensure set turnaround time is met, escalating problematic requests to the CRM Team Lead
Proactively assist CRM Team Lead in monitoring and management of operation, including call and email flows, service request queues and raising any future potential issues
Maintain the appropriate level of knowledge relating to CRM processes and supporting applications, including SAP and Siebel
Responsible for summarizing issues that should be escalated to the Team Lead concerning pending requests
Supervise the daily operations, the quality and the timing of answers to all requests
Daily interaction with CRM Team Lead
Support the team in responding to queries
OPEX cooperator - monitor call and work volumes for team throughout the day
Ensure all software and hardware essential to the operation of the area are operating to the required standards and report on any failures in accordance with set guidelines and procedures
Ensure all calls are dealt quickly and efficiently
Work as a BSA representative – escalate Siebel Technical issues to Global BSA Lead, prepare new user accesses, act as key contact for Siebel technical issues
Responsible for Payment Process for GEM countries
Customer Service experience
Financial processing/accounting experience an advantage
Ability to prioritize and organize own and team work effort under pressure
Interpersonal flexibility and strong team skills
Research and problem resolution skills
Team working/collaboration skills
Advanced knowledge of Office package (excel, world, power point)

CRM Coordinator / Analyst Resume Examples & Samples

Assists VP of Business Development in monitoring the sales performance of Division operated entities including review of monthly admission report, annual budgets, and weekly and monthly key indicator reports and rankings
Work with Regional Directors in preparing dashboards, admission trending reports, e.g. Non Admit Analyst Report, Admit by referral source reports and Referral Conversion Ratio Report
Design, develop and deploy both one time and continuous data reports
Assist the RDBD and Sr. Director of Finance in aggregating and verifying monthly incentive reports by region
Learn the individual needs of each project in order to create comprehensive reporting
Develop dashboards that allow quick overview’s for management
Share additional features and capabilities of tableau and recommends innovative solutions
Assist corporate-led special data collections efforts and provides support to the Sales teams
Plan, prioritize, organize and complete work to meet established objectives
Should be good steward of all agency financial resources, including but not limited to arrangements for equipment and other necessary items and services needed
Maintain HCHB RSL CRM tool as needed continuously for database integrity needs and updates
Performs duties in accordance of and under the direction/supervision as defined by the Company organizational chart
Assists on a variety of special projects and other duties as needed
Follows agency policies and procedures. Maintains confidentiality of patients and agency information
Completes and submits all documentation in a timely manner according to department policy
Attends in-service and education as required
Adheres to Federal/State guidelines, rules, regulations, statutes and law
Follows the Code of Conduct policy
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

CRM Coordinator Resume Examples & Samples

Proven skills and experience in successful Customer Call Handling, Service Delivery Processes, KPI Mgmt, and Diagnostic processes
Understanding Global Services business processes by partnering/collaborating with various internal and external stakeholder groups
Skilled in translating business processes into CRM design/development requirements while understanding integration points across business
End to End ownership of requirements implementation via BT/IT delivering CRM solution that meets requirements and launch timeframes
Collaboration with business leaders, getting input and reconciling constraints
Establishing procedures, controls, metrics, and methodologies to ensure the completeness and accuracy of CRM data
Demonstrated experience in CRM Environment and translating CRM Services business processes(Service Delivery, Call Center, KPIs into BT/IT CRM requirements
Experience in working with industry CRM tools such as salesforce, Microsoft dynamics, remedy, as well as telephony systems, such as Avaya, Genesys, etc
5 years CRM experience preferred
Excellent communication skills (written and oral), interpersonal skills, and organizations skills with the ability to generate clear, concise written documentation or verbal executive presentations

Pwes CRM Coordinator Resume Examples & Samples

Coordinate activities to track and return hardware from the customer back to the supplier
Provide CRM metrics to support internal and customer meetings
Support the PurePower® removal meetings
Support customer meetings and implementation of corrective actions to improve CRM metrics
Participate in investigations to determine compliance with quality management system standards, configuration assurance, contractual, customer and business requirements
Participate with Integrated Product Teams (IPT) to drive resolution of quality issues which may impact product performance and/or delivery results. Develop and implement corrective and preventive actions
Participate in process reviews for areas of improvement and cost avoidance. Knowledge of ACE operating system a plus
Participate in benchmarking and other forms of advanced analysis to ensure process capability levels are achieved
Participate on cross-functional teams for effective root cause analysis, corrective and preventative action development
2-5 years experience in a quality or technical role
Demonstrated analytical and complex problem solving skills
Exceptional communication skills, both written and verbal. Ability to communicate at all levels of the organization
Experience using sound judgment and decision making to consider relative benefits versus risk
Ability to assess performance to make improvements and drive corrective action
This job is best suited for a self-motivated individual with the ability to multi-task in a faced paced and dynamic environment. This individual must possess a positive "can do" attitude, have a passion for continuous improvement and be decisive
SAP knowledge a plus
CQE a plus
ACE Associate Certification a plus

CRM Coordinator Resume Examples & Samples

Bachelor’s degree in Marketing or Business and at least 1+ years of direct marketing/digital experience, experience in retail CRM a plus
Strong project management, communication and presentation skills
Must be able to manipulate data in Excel, hone in on key drivers/metrics and present results and recommendations
Excellent organizational skills, adhering to deadlines while ensuring accuracy
Ability to juggle multiple projects and shift priorities at a moments notice, partnering with management to balance and prioritize workload

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