Customer Service Associate Resume Samples

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R Morissette

Rey

Morissette

424 Wyman Harbor

Dallas

+1 (555) 378 6668

424 Wyman Harbor

Dallas

Phone

p +1 (555) 378 6668

Experience Experience

Chicago, IL

Customer Service Associate

Chicago, IL

Cummerata-Krajcik

Chicago, IL

Customer Service Associate

Provides information regarding Magellan?s in-network and out-of-network reimbursement rates and states multiple networks to providers
Refers callers requesting provider information to Provider Services regarding Magellan?s professional provider selection criteria and application process
Works on process improvement and other projects under the supervision of the Customer Service Lead/Supervisor/Manager
Education Assistance, Adoption Assistance, and Commuter Assistance
Receive and review individual performance metric reports and action plan with manager to understand individual performance
Performs filing, daily paperwork, processes bids,makes claims for damaged freight, resolves order,processes returns, issues credits owed
Contribute to work systems improvement of the department by identifying barriers and providing input to solutions

Detroit, MI

Seasonal Customer Service Associate

Detroit, MI

Wunsch Group

Detroit, MI

Seasonal Customer Service Associate

You will create rapport with our clients ensuring we deliver on our vision of becoming the world’s best interior design firm
Process customer transactions and provide delivery status
Service Standards: Exceed Expectations, Deliver Value and Develop relationships
Perform other job-related duties as assigned
Perform other duties as assigned
Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc. guidelines
Driving Sales:Educate, inform and share knowledge with customers and other associates

present

Chicago, IL

Senior Customer Service Associate

Chicago, IL

Bahringer Inc

present

Chicago, IL

Senior Customer Service Associate

present

Provide a high level of responsiveness when working with account officers regarding a customer relationship
Provide advanced search assistance to our Private Markets and WSJ Pro customers
Provide guidance to global team members that assist with first level Private Markets and WSJ Pro support
Flexibility and willingness to work any schedule
Assist in the training of new operations staff
Assist with scheduling shifts
Work with Sales in identifying opportunities within accounts

Education Education

Bachelor’s Degree in Quality Control

Georgia State University

Bachelor’s Degree in Quality Control

Skills Skills

Highly productive with a strong attention to detail, excellent time management, planning and organisational skills
Excellent planning and organisational skills, strong attention to detail and the ability to approach each investigation using own judgement
+Computer proficiency and keyboarding skills. Ability to type quickly and accurately
Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
+Excellent problem solving skills and ability to think quickly and logically
Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to its’ customers
+Knowledge of basic accounting skills to perform basic mathematical calculations
You learn quickly, have the ability to multi-task, and are adaptable to change
Capability to learn process quickly and good multi tasking skills
Ability to think like the financial professional and customer, with a passion to deliver top quality service

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15 Customer Service Associate resume templates

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Customer Service Associate Employee Services Contact Center Resume Examples & Samples

Provide telephone support to Field and Corporate employees on forms processing and subject area questions to first call resolution
Support and educate internal business partners with GapWeb navigation questions regarding Employee Discount, Manager Self Service, Timesheets and the Benefits portal
Maintain high customer service standards
Contribute to the team by demonstrating creativity, initiative and flexibility
Assume ownership and responsibility for team goals and direction
Support all department policies and procedures such as confidentiality, authorized approval signatures, and proper handling of documents
Supports CSSC vision of Customer Service, Continuous Improvement and Cultivating Talent
Accountable for delivering excellent service to our customers
Responsible for identifying and acting upon opportunities for improvement
Takes responsibility for, and engages manager/supervisor in, managing career growth and skills development
Perform all other projects as assigned by management
Contribute to the department's health and success beyond your daily roles and responsibilities through participation in your choice of structured action teams or structured individual contribution
Bi-lingual (English/Spanish) required
Must adhere to assigned work schedule; Ability to work an 8a-5p shift, Monday to Friday
Excellent customer service philosophy based on speed, accuracy, and integrity
Ability to work on and organize several tasks concurrently/multi-task
Technical aptitude and analytical skills
Good written and verbal communication skills; high level of emotional intelligence
Ability to work with all levels of management and field personnel
Basic to intermediate Word, Excel, and Outlook skills
PeopleSoft experience a plus
Human Resources, Benefits, Payroll and systems experience ideal
Gap Inc. Field experience a plus

Customer Service Associate Resume Examples & Samples

College degree preferred and appreciated
Self-motivated and results oriented
Organization- responsible for maintaining all RA approvals on file
Microsoft Outlook

Telephone Customer Service Associate Resume Examples & Samples

Solid understanding of the Inbound Call Center industry
Ability to maintain high productivity standards
Self-motivated
Results-oriented
Excellent PC and communication skills
Capability to deviate from standard screens, scripts and procedures
1+ years of telephone sales experience and/or
Speed of handling calls

O&t-customer Service Associate Resume Examples & Samples

You will answer all incoming calls; assess customers' enquiries and provide resolution. In addition, you will update and/or perform on-line maintenance on system terminals as immediate response to customers' requests; ensure effective and timely follow-up as promised to customers; process financial entries/adjustments on customers' accounts if necessary
You will also promote Citibank products/services/benefits to potential customers; perform anti-attrition activities; cross selling of Bank Products, Bank Channels; and other initiatives that the business deems important
Other duties include providing daily productivity and MIS records of problems and inquiries handled for Management review; and maintaining positive service traits

Customer Service Associate Resume Examples & Samples

Ability to spend up to 100% of work time standing or moving about the departments within the store. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis
Adherence to Company policy and procedures is required
Basic math and reading skills, legible handwriting, and attention to detail
Ten key calculator skills, Windows based systems comfort level
Ability to work as part of a team and interact effectively with others
Critical features of this job are described within this job description. Job responsibilities may change at any time due to business needs
Please discuss requests for reasonable accommodations with hiring manager

Defined Benefit Customer Service Associate Resume Examples & Samples

· Customer relations skills with emphasis on maintaining customer loyalty, resolving customer complaints and creating positive, memorable customer experiences
· Research and problem solving skills in order to surface an issue, analyze it and implement the most effective corrective action
· Communication skills to present information to customers in a clear and concise manner
· Team skills to contribute to the success of departmental goals and objectives
· Knowledge of Transamerica Retirement Solution’s products, funds and system capabilities
· Time management skills to handle diverse situations and high volumes
· Ability to interpret contracts and plan documents to educate customers

Customer Service Associate Resume Examples & Samples

Resolving customer problems such as: debit card issues, account overdrafts, electronic disputes, online/mobile banking issues and service charge questions
Providing customer support for online banking including: password/security question resets, bill pay questions, user login requests, funds transfers, browser issues and download questions
Utilizing system software to respond to online messages/emails to answer questions, provide banking services and resolve customer service issues. Demonstrates strong oral and written communication skills

Customer Service Associate Resume Examples & Samples

College degree or equivalent business experience required
Strong people skills
Proven record of dependability. Punctual and reliable attendance of the service associates is critical to the success of a fast moving, inbound service center!
Financial services industry knowledge is a plus. · Must be able to learn & retain a large amount of technical information in a relatively short period of time
Actual shift assignments will not be determined prior to hire

Customer Service Associate Resume Examples & Samples

Effectively multi-task between picking orders and delivering a consistent customer experience by gaining trust and respect with our customer while on the sales floor
Accurately pick, pack and ship fulfillment orders in a timely manner
Maintain a clean and orderly work space for packing and shipping orders
Work well with others to accomplish tasks, solve problems and achieve goals
Treat our product with care and respect by maintaining a clean, neat and organized store
Must have computer skills; be familiar with Microsoft Word and Outlook and the ability to read and reply to online orders
Ability to work well with all levels of management
Ability to prioritize and manage multiple tasks efficiently
Work varying hours and schedules as required, including nights, weekends, and holidays

Float Customer Service Associate Resume Examples & Samples

This is a Float position for the Peninsula Region which covers Wicomico, Worcester and Somerset counties in Maryland and Accomack county in VA
This position would be housed out of the Linden Avenue branch in Pocomoke City, MD and cover branches in Princess Anne, Pocomoke City and Crisfield in Maryland and Oak Hall and Chincoteague in Virginia
Reliable transportation is required

Customer Service Associate, Kenwood Branch Resume Examples & Samples

At least 2 years of customer service experience in a financial services, sales or retail industry is preferred
Prior experience in being evaluated by customers is preferred
Able to work evenings and weekends depending on branch needs is required

Customer Service Associate Resume Examples & Samples

Adhere to established procedures and guidelines while providing quality customer service in order to meet/exceed department standards
Utilize all tools to properly support, action and document all related questions and needs
Multi-task across several computer programs to respond to customer inquiries
Consistent adherence to Scheduling and Attendance policies
Must possess a clear speaking voice, strong verbal communication skills and a positive presence of self
Ability to multi-task and make decisions based on the customer’s needs
Basic skills in a Windows environment; however strong keyboard skills are required

Eur Customer Service Associate Resume Examples & Samples

Research escalated accounts payable (including internal expense reports), and procurement issues using available system resources. Includes payments made, purchase orders, goods receipts, vendor records, payment deductions, open and closed invoices, check remittance, and discrepancies
Document calls, tickets, resolution, status, and escalations in existing databases (call logs and reports)
Perform analyses on extracted data to audit and identify unusual activity (i.e. duplicate payments or vendors, significant or large transactions, etc.)
Meet all assigned Service Level agreements
Special projects as assigned

Customer Service Associate Resume Examples & Samples

Maintain order shipping log for all accounts and update weekly
Work in conjunction with Buyers, Sales Directors and NJ Distribution team to release goods from Italy, and then to our customers
Guarantee the timely receipt of seasonal purchase orders and store distributions
Guarantee flow of information between NJ Operations Team and Regional Buyers
Monitor the flow of goods to insure on-time delivery
Guarantee same-day entry of stock special orders
Field calls on general product inquiries and order shipping status
During and prior to selling campaigns assist with sample check-in; organizing swatches and color copies for customer orders and assist Sales Team with Accounts during market appointments
Strong organizational skills and ability to multi-task
1 year fulltime and/or internship related experience

Senior Customer Service Associate Pol U Resume Examples & Samples

Knowledge of life insurance, COMMAND and mutual fund products a plus
Must be customer focused and service oriented
Knowledge of Microsoft Word and Excel a plus
Ability to effectively manage multiple tasks to meet established deliverables
Knowledge of product specific systems, i.e., AOS, Clarify, CFE, Service.Ability, etc. and associated transaction processing a plus

Tech Support / Customer Service Associate Resume Examples & Samples

Two or more years customer service experience, call center experience is preferred
Intermediate to advanced computing skills, with the ability to utilize multiple applications simultaneously in a Windows environment
Strong communication and interpersonal skills: professional, courteous, friendly, warm, empathetic, level-headed and composed
Strong problem solving skills and ability to make swift, sound judgments
We are open 24/7/365, therefore schedule flexibility is required based on business needs, and you might be required to work holidays and at least one weekend day
Must be able to attend a full-time training class for 4 weeks, Monday through Friday

Customer Service Associate Resume Examples & Samples

Initiate and maintain professional and effective communication
Process customer transactions and provide delivery status
Detail oriented with the ability to multi-task
Proficient in Microsoft Outlook, Word and Excel programs
Strong planning and prioritization skills
High level of confidentially and professionalism
Ability to perform in a fast-paced environment
Ability to work limited nights and weekends

Customer Service Associate Dms Al Resume Examples & Samples

5+ years of customer service experience required
Financial services industry knowledge is a plus
Must be able to learn & retain a large amount of technical information in a relatively short period of time
Must be receptive to detailed and frequent performance feedback
Proficiency with a keyboard and window-based applications, including Internet
Ability to excel in a team environment, as well as work well independently
Ability to think like the customer and financial professional, with a passion to deliver top quality service
Job offer is contingent upon successful completion of pre-hire requirements
The call center is open from 6am AZ time to 11pm ET Monday through Friday. To be considered, candidates must have the flexibility to be able to work any of the shift times within those hours. Actual shift assignments will not be determined prior to hire
This position (and training) will be located at Prudential's office in Scottsdale, AZ

Customer Service Associate New W Resume Examples & Samples

Ability to prioritize and effectively meet production, quality and service standards
Typing, editing and proofreading skills
Ability to multi-task in a production environment
Ability to interpret and apply New Business rules and procedures as well as indepth knowledge of PLUS and PIWD environments
Demonstrated analytical and decision making skills
Ability to work effectively both independently and as a team member
Proven advanced analytical and decision making skills
Ability to co-ordinate workflow

Customer Service Associate Resume Examples & Samples

Work with CSO/Branches globally to obtain answers/solutions for clients’ queries that are outside of Western Europe, based on their interaction with Citi’s global footprint
Ensure incoming enquiries into the Dublin Service Centre are dealt with in an efficient and effective manner
Support and strengthen customer needs in an efficient, effective and professional manner and handle exceptional requests when required
Review and resolve problems relating to Funds Transfers by conducting necessary analyses and communicating resolution to the customer
Service specific customer enquiries accurately and in a timely manner in line with departmental standards
Opportunity to work with various Citi branches and Products
Build a global profile
Act as their ‘Single Point of Contact’ for all their queries globally
Drive client satisfaction for given portfolio – including regular proactive calls and visits where required
Proactively inform customer about problems (system failures, market issues) and provide regular updates to resolution of issue
Co-ordinate and control special transactions (mergers/acquisitions/tax payments etc) where applicable
Ensure adherence to all departmental standards/KPI’s and ensure a pristine control environment maintained at all times
Experience of successfully building a trusted network of people who have assist them in achieving their goals
Experience working with a diverse range of cultures and being able to adapt to the localized methods of communication
Fluency in English is essential and 1 European language where required (2 is advantageous)
Knowledge of Citi systems and platforms dvantageous (Citi FT, Flexcube, STaRS, LMS)
Must have proficient use of all Microsoft Applications ( Word, Excel, Access, PowerPoint),with very strong computer/technical skills
Experience in a fast paced team environment,with being a senior member or SME in this team being an advantage
Minimum Leaving Certificate/or Equivalent
3rd Level qualification required, preferably in
Business / Finance discipline
(Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience)
Shift: Day Job – shifts staggered between 7.30am – 6pm
Travel: Yes
Professionalism and Integrity
Values Diversity
Proactive approach to additional tasks or projects
Is comfortable in leading and training junior members of the team
Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success

Customer Service Associate Resume Examples & Samples

Ability to interpret and apply rules and procedures
Experience in a productivity and quality standards environment
Ability to adhere to compliance regulations and privacy policy
Strong computer skills (word/excel) proficiency with a keyboard
Ability to excel in a team environment as well as work independently
Must be customer focused and results oriented
Ability to recognize inaccurate transactions and take appropriate corrective actions
Strong organization and prioritization skills
Experience with multi tasking and managing change
Proven record of dependability and self motivation skills

Customer Service Associate Resume Examples & Samples

LTC industry knowledge is a plus. · Must be able to learn & retain a large amount of technical information in a relatively short period of time
The LTC call center is open from 8am to 6pm Monday through Friday.To be considered, candidates must have the flexibility to be able to work any of the shift times within those hours. Actual shift assignments will not be determined prior to hire
This position (and training) will be located at Prudential's office in Dresher, PA

Gcas Customer Service Associate Resume Examples & Samples

Evaluate and determine the nature of each call and determine the appropriate action to complete the call
Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third Party Service Provider
Typically requires a minimum of 1-2 years experience in a customer service environment
Able to navigate through the internet

Customer Service Associate Resume Examples & Samples

Act as first point of contact to members and visitors at the front desk as they arrive at LMHQ
Give information to guests on LMHQ and its unique mission
Open and close LMHQ by following a procedural checklist. Ensure it is fully functional and report any hazards, liability and/or facility matters with recommendations to resolve issues
Assist with membership and event administration and logistics including invoicing and registering guests upon arrival
Solve member related issues while helping to manage space operations and maintenance to ensure highest level of member experience
Facilitate administrative tasks including greeting and directing guests, answering phones, updating conference room bookings, provide overall support for various departments
Fantastic customer service ethic and high expectations for quality
Extremely organized, efficient, detail-oriented, and successful at meeting deadlines
Excellent communication skills; written, verbal, speaking
Creative problem solver
Ability to manage multiple projects and work assignments from a variety of staff
Excellent interpersonal skills with high level of professionalism
Proficient in Microsoft Office suite

Customer Service Associate Resume Examples & Samples

Provide client with MIS/scorecards to enable them understand their transactional and inquiry activity. Host review calls to discuss and analyse these and work with clients to improve their productivity improve their productivity and usage of self-service tools where applicable
Problem Solving: Superior investigative and analytical skills with proven ability to understand and interpret MIS and metrics
Highly productive with a strong attention to detail, excellent time management, planning and organisational skills

Customer Service Associate Resume Examples & Samples

Strong time management skills and ability to independently manage workload
Proven ability to handle multiple priorities simultaneously, with quality results
Proven record of dependability
Proven self-motivation skills
High level of comfort and familiarity with technology and ability to learn quickly
Knowledge of microfiche and records management a plus

Seasonal Customer Service Associate Resume Examples & Samples

Use engaging and professional communication skills in receiving and responding to calls and e-mails from boutique and e-commerce customers
Investigate and resolve customer questions and concerns efficiently and compassionately
Utilize effective time management and prioritization skills
Handles customer issues within the best interest of the Company
2 years of experience in similar position
Self-motivated and enthusiastic team player
High level of confidentiality and professionalism
Ability to interact in a courteous, helpful and professional manner
Detail-oriented with the ability to multi-task

Customer Service Associate Resume Examples & Samples

One year of customer service experience
Must be able to learn, retain and apply a large amount of technical information in a relatively short period of time
Proficiency with a keyboard and Window-based applications
Ability to elicit a callers needs with speed and composure
Ability to make educated, customer-focused decisions
Ability to excel in a team environment as well as work well independently
Ability to think like the customer with a passion to deliver top quality service
College a plus

Customer Service Associate Resume Examples & Samples

Associates degree or higher (Bachelor degree preferred)
Proficient with Microsoft Excel and Word
Possesses strong analytical, interpersonal and decision-making skills
Able to act as claims processor and customer service representative

Annuities Customer Service Associate Resume Examples & Samples

Position requires FINRA Series 6 and Series 63 license or to obtain license within 150 days of hire
College degree is strongly preferred
Proven record of dependability. Punctual and reliable attendance of the service associates is critical to the success of a fast moving, inbound service center
Annuity/ financial services industry knowledge is a plus
Strong relationship building skills
Training class will be from 9am to 5:15 pm. Job offer is contingent upon successful completion of pre-hire requirements
The Annuity call center is open from 8am to 7pm Monday through Thursday and from 8am to 6pm on Fridays. To be considered, candidates must have the flexibility to be able to work any of the shift times within those hours. Actual shift assignments will not be determined prior to hire

Customer Service Associate Resume Examples & Samples

Creating an environment of good customer service through ensuring customer transactions are processed accurately and efficiently, reinforcing Customer Service Desk standards and resolving customer problems
Balances and processes refunds and media from sales and return registers
Processes cash deposits and currency orders; completes and submits daily reports to Store Management and Cash and Sales Audit department
Ensures that all cash handling procedures are done in accordance to policy and procedure as well as in a timely manner. Opens, closes and balances register and records information on a balance sheet
Performs other duties such as assisting with cash pick-ups at the Point-of-Sale, greeting customers at assigned stations, assisting customers at Point-of-Sale, assisting with recovery in departments, and assisting in the preparation and taking of inventory

Customer Service Associate Resume Examples & Samples

Knowledge of Bank products and services and ability to refer products and services to the appropriate customer
Knowledge of the Bank’s computer system to enter and retrieve customer information to effectively service the customer
Knowledge of guidelines of when and how to complete Currency Transaction Reports (CTR), and responsible to request assistance and review prior completing
Comply with over-ride or review decisions and signing authority as established by the CSM and/or in accordance with Bank procedures
Responsible to order CSA’s own daily supply of cash, and verification of incoming cash
Prepare system blotter to balance currency and coin in cash drawer at end of shift and compare with system totals
Manage CSA’s differences according to Bank policy
Comply with all Bank policies/procedures and all applicable federal and state laws and regulations
20100830 (20090427)

Customer Service Associate Resume Examples & Samples

Provide exceptionally solution-oriented customer service (“go the extra mile”) to consumers who call 1-888-PB-LILLY, email service@lillypulitzer.com or communicate using our Live Chat tool during the hours of operation. Maintain strict service level standards as defined (e.g., answer all emails within 24 hours of receipt)
Respond to emails in Salesforce.com regarding return and exchange inquiries
Provide phone support during peak seasons, as well as during the online sale in August and January each year
Comply with all Company policies and procedures
Excellent attention to detail, follow-up and organizational skills
Exceptional “solution-oriented” nature
Ability to handle difficult interactions with a direct consumer
Strong and palpable “sense of urgency” for implementing courses of action
The ability to perform a high volume of transactions accurately with limited supervision
Comfort in dealing with new technology and systems
The ability to perform multiple projects simultaneously and manage time effectively
Minimum 1 year previous sales or customer service experience
Comfortable using computer for data entry
Pleasant, friendly, and engaging speaking voice
Ability to communicate well over the phone and email

Customer Service Associate Resume Examples & Samples

Complete knowledge of the duties and responsibilities of a Customer Service Associate (CSA) I, and basic knowledge of the duties of other areas of the Retail Office such as the information desk, safe deposit area, vault room, etc
Knowledge of the Bank’s computer system to enter and retrieve customer information to effectively service the customers
Cashes checks, redeems US Savings Bonds, processes cash advances, processes withdrawals, and pays out money after verification of IDs, signatures and customer balances, and enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures
Responsible for duties assigned by CSM (i.e. reconciliation of travelers’ checks, cash advances, US Savings Bonds sold, etc.)
Participates in dual control procedures for removing cash and consignment items from cash vault, and removing and processing transactions from the night depository and Automated Teller Machines (ATM), including verifying cash and totals
Comply with standards set to achieve high goals in the Customer Service Profile and Teller Management System Program, accomplishing quality, as well as cost-efficient, customer service
Comply with security procedures established to ensure safety for employees and customers, to safeguard cash supplies, to protect the privacy of customer account information, as well as follow fraud prevention guidelines established to protect the Bank from unnecessary losses
20121205

Seasonal Customer Service Associate Resume Examples & Samples

Process customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call quality
Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc. guidelines
Working knowledge of computer with good data entry skills
Attendance of In-Center Training (up to six weeks availability required)
Minimum of two (2) years of previous sales and/or customer service experience is preferred

Accounts Payable Customer Service Associate Resume Examples & Samples

Check and review rejection letters from the Porto Shared Service Center and resolve issues when applicable. Review all master data rejection issues and resolve
Manage the Porto Communication mailbox. Handling of documents within workflow in a timely manner
Manage the AP Inquiries mailbox. Answering all vendor and business emails in a timely manner and resolve all issues
Create tickets for Master Data issues
Create tickets to correct posting errors entered by the Porto Shared Service Center
Process monthly AMEX invoices
Manage monthly debit report processed by Porto Shared Service Center
Manage monthly Workflow Open Item report processed by Porto Shared Service Center
Reconcile accounts to Group reporting and resolve differences
Reconcile AP Month end Reports for all company codes
Ability to work in a fast paced and team-oriented setting
Strong analytical skills and problem solving
Strong Organizational Skills
Exposure to SAP (preferred but not required)
High School graduate
Minimum two years experience in an office environment

Customer Service Associate Resume Examples & Samples

Highly motivated with the ability to work independently and in a team environment
Ability to adapt, prioritize and change directions quickly
Excellent interpersonal skills and ability to interact with all levels of staff and management
Ability to learn, retain and keep technical information up to date
Dependability, as well as ability to flex schedule and work overtime during peak volumes
Excellent time management skills demonstrating the ability to work within deadlines
Previous Life New Business Support experience would be beneficial

Customer Service Associate Resume Examples & Samples

Responsible for answering phone and email queries
Resolving any customer queries and issues
Represent the company to a very high standard of professionalism
Refine processes around customer support
Minimum of 1 years' experience working within a call centre or a call handling environment
Fluent English (written and oral)
Ability to work independently, multi-task
Exceptional written, verbal, and interpersonal communication skills
Ability to work in a phone based customer service environment

E Commerce Customer Service Associate Resume Examples & Samples

1-2 years customer service experience preferred
Able to lift 50 lbs
Must be 18yrs or older
Superior communication skills
Ability to professionally handle customer complaints
Ecommerce or retail experience is preferred
Strong computer skills including Microsoft Excel, and ability to learn new computer software programs (i.e. inventory/ Ecommerce software)
Available to work 28 hours a per week Monday – Friday in an office located in a warehouse/distribution center environment
Able to work weekends if necessary
Ability to adapt to last minute change, and ability to work in a fast-paced environment
Provide superior customer service to online store customers
Manage & maintain customer service email accounts and trackers
Work closely with other customer service & Ecommerce team members
Process returns & exchanges as well as special orders as needed
Assist Ecommerce fulfillment & warehouse staff as needed
Learn & work daily on Ecommerce & inventory software
Work closely with Ecommerce, marketing & warehouse team to exceed customer expectations, and meet company goals

Customer Service Associate Resume Examples & Samples

To work on India Banking Early Alerts & Tracking System on a daily basis & perform transaction review from fraud perspective
Review and disposition of alerts as per strategy
Maintain trackers and ensure end-to-end close-looping of all cases
Interacting with SRMs from Branch on close-looping of suspicious alerts
Interacting with CSIS for referrals and close-looping of suspicious alerts
Handle all Authorizations/Fraud related Queries & Merchant calls on need basis
To keep an open eye on recent fraud trends and good analytical skills
Capability to learn process quickly and good multi tasking skills
Exhibits good listening & people management skills with customer centric approach
Good logical reasoning skills

Bookkeeper / Customer Service Associate Resume Examples & Samples

1+ year of Bookkeeping
Previous Accounts Receivable / Payable experience
Solid time management and problem solving skills
Great interpersonal skills

Customer Service Associate Resume Examples & Samples

Responsible for core customer support activities
Respond to internal and external customer inquiries by email and phone
Process a high volume of customer service duties
Reviewing Customer applications
Minimum of 1 years' experience working in a Call Centre environment as a Customer Service Associate or similar position is required
BA/BS degree, relevant skills or equivalent experience ( BA/BS degree is an advantage but not essential)
Fluent English and 1 of the following German, Italian, Portuguese, Russian, Spanish(written and oral)

E-com Customer Service Associate Resume Examples & Samples

Providing product information, solutions to customer needs and support with any online shop processing questions
Making sure all online orders are processed in full and on time by running reports and actioning them
Developing a strong understanding of the Company’s product range
Contributing to the team’s continuous improvement initiatives and targets
Highly developed organisational and time management skills
Strong Microsoft Office skills are essential and experience using SAP is desirable

Customer Service Associate Resume Examples & Samples

Strong knowledge and experience working with transaction processing procedures
Strong sense of urgency, and experience working in a fast-paced production environment
Demonstrated success in current assignment
Proven ability to interpret and apply complex procedures
Strong time management skills and the ability to manage caseloads within established service objectives
Excellent customer advocacy
Strong interpersonal skills and the ability to work well in a team environment
Highly motivated, demonstrating resourcefulness and individual accountability
Strong partnering skills, including the ability to collaborate upward and laterally with internal and external partners both inside and outside of ILI
Knowledge of Life Insurance products and ILI administrative platforms preferred, but not required

Customer Service Associate Resume Examples & Samples

Effective time management skills , required to meet production, quality, service objectives
Strong mathematical aptitude
Ability to work effectively, both independently and as a team member
High motivated , demonstrated resourcefulness and individual accountability
Ability to work overtime (as needed)

Senior Customer Service Associate Resume Examples & Samples

Conducting quality assurance analysis of the SGLI/VGLI/FSGLI and TSGLI Claim cases entered into the Life Claims Management System (LCMS) prior to payment release
Reviewing disbursements (refund transactions), correspondence to customers, policy maintenance transactions such as address changes, reinstatements, lapse corrections, new business, and mode changes entered into the OSGLI Compass billing system, and verification of beneficiary change requests
Analyze error trends and make recommendations for continuous quality improvement based on process review
Participating in the review and updating of procedures and processes
Review monthly control reports
Create feedback tickets for each case reviewed. Ensure the feedback is clear, concise and professional
Work on special projects independently within team environment
SGLI Program knowledge
Strong problem solving and issue resolution skills
Strong conceptual thinking and problem solving
Excellent communication (verbal and written) skills
Proficient PC computer skills (Excel, Lotus Notes, Microsoft word)
Knowledge of Compass, CMWS, LCMS, QTS
Ability to maintain confidentiality is essential
Must be able to work effectively as a team player
Show flexibility and support to assist OSGLI's functional areas to ensure divisional standards and goals are achieved
Display flexibility and be receptive to self development by assisting with additional tasks
Overtime is required during peak periods
Must agree to 10AM to 6PM working hours at least once a week
Ability to work from home when needed. Upon the successful completion of training and meeting all operational metrics, an alternate work schedule is possible

Customer Service Associate Resume Examples & Samples

Review and evaluate documents received through the document intake process
Assign a document type and policy number so it can be transmitted to the appropriate business area
Handle situations that may require extensive research utilizing Prudential's various business platforms for reference
Associates must adhere to service, productivity and quality metrics
Ability to cross-train across all Prudential US Businesses
College degree in business preferred. Will also consider equivalent business experience
0 - 2 years of experience in insurance industry customer service
Strong verbal and written communication skills, as this position has frequent contact with associates within and outside the department
Must possess excellent organizational skills and independence in order to meet production, service and quality goals
Highly motivated and independent individual looking for a career
Position requires great attention to detail and accuracy

Customer Service Associate Resume Examples & Samples

Processing and depositing of incoming payments that cannot be handled at the Lockbox
Research and provide resolution of unidentified checks
Assist with training and support of our off-shore processing team
Update the standard operation procedures (SOPs) as needed
Strong verbal and written communication skills, as this position has frequent contact with associates within and outside of the department
Must possess strong analytical skills to troubleshoot problems to resolution

Senior Customer Service Associate Resume Examples & Samples

Strong Analytical skills
Knowledge of life insurance, brokerage accounts, and mutual fund products a plus
Effective negotiation skills
Strong ethical responsibility both from a Company and Industry perspective

Customer Service Associate Manager Resume Examples & Samples

Demonstrated strong team leadership, talent development and team building skills
Ability to build relationships and trust, as well as exert influence beyond positional authority
Strong networking and partnering skills
Strong analytical, problem-solving and issue resolution skills
Strong organizational skills with the ability to manage multiple priorities within tight time constraints

Customer Service Associate Resume Examples & Samples

Serves as a consultative expert on all product lines
Shares product knowledge in an engaging way to inform Customer choice based on attributes, quality and value
Links multiple products and upsells based on Customers' needs and style
Proactively seeks out information on new products and trends to keep knowledge current
Prior selling experience
Strong interest in learning and current product trends
Ability to use technology as a job tool
Ability to lift 50 pounds on an occasional to frequent basis
Ability to spend up to 100% of work time standing or moving about the department within the store. Physical activies include: bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis

Customer Service Associate, Field Accounts Resume Examples & Samples

Responding to incoming phone and email requests within specified time frames and handling customer inquiries in an efficient and professional manner
Providing product information, solutions to customer needs and support to adidas wholesale Field Accounts
Making sure all orders are processed in full and on time by running reports and actioning them
Follow up of customer requests, issues and complaints to resolution
Achievement of agreed department KPI’s to drive superior service delivery
A strong customer service focus
A high level of problem solving ability
A flexible and mature approach is imperative

Customer Service Associate Th Ave Flagship Club Monaco Resume Examples & Samples

Provide a friendly and welcoming environment
Apply Point of Sale knowledge to supervise transaction process
Secure store assets through compliance with appropriate policies and procedures and effective loss prevention methods
Consistently and accurately enters all information into register
Receives payments, issues change and credits properly
Minimize and ensure there are no overage, shortages, or numerous voids
Ensure proper credit card procedure is followed according to policy
Supervise and train cashiers as necessary
Maximize personal sales at all opportunities, including additional sales at cash wrap
Ensure ease of customer shopping experience through maintenance and visual presentation of the cash wrap
Supervise compliance and ensure Point of Sale Audit weekly
Assist conflict resolution with client issues
Maintain a tidy, stocked, organized cash desk at all times
Expedite the customer through the closing sale process quickly and efficiently
Provide new product options with existing stock if handling a return sale
Communicate product and customer feedback to managers
Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, folding and floor changes
Maintain a professional appearance consistent with established dress code and image guidelines
Actively support securing company assets through effective Asset Protection in compliance with company policies and procedures

Customer Service Associate Resume Examples & Samples

Series 7/Series 63 preferred not required
Ability to multitask between several computer systems required
2-3 years customer service experience required and knowledge of retirement i.e. IRA products preferred
Ability to work overtime as needed
Flexibility working later shifts and weekends

Customer Service Associate Resume Examples & Samples

Il ruolo prevede le seguenti responsabilità
Gestione delle queries attraverso il portale
Contattare direttamente i clienti tramite mail o telefono per tutte le richieste relative ai contratti in portafoglio
Interagire con le altre funzioni per ottenere informazioni utili alla risoluzione della richieste
Aggiornare i sistemi gestionali interni con i dettagli delle singole queries
Conoscenza del pacchetto Office
Conoscenza della lingua inglese
Esperienza in analogo ruolo
Precisione e rapidità

Customer Service Associate Resume Examples & Samples

Deliver a consistent customer experience by gaining trust and respect with our customer using selling behaviors
Answer incoming calls and direct calls as needed
Skillfully gift wraps customer items
Handle daily opening and/or closing procedures of the Cash Office
Balance cash drawers every morning and/or evening
Prepare daily deposit for management team
Maintain security on all money-related areas
Supports and implements changes needed to improve the company’s efficiency
Treats our product with care and respect by maintaining a clean, neat and organized store
Performs housekeeping duties including vacuuming, cleaning, dusting and polishing (mirrors, fixtures, cash wraps, displays, carpeting, or other surfaces)
All other duties as needed to support the operation of the store within Bealls guidelines and policies
Must have strong verbal communication skills, math skills and customer service skills
Demonstrates a high level of personal integrity
Works well on a team

Customer Service Associate DPS Resume Examples & Samples

Positively respond to inbound phone calls regarding customer needs with Visa products
Actively listen and probe to determine the nature of each call and determine the appropriate action(s) to complete the call
Accurately update and maintain cardholder data in appropriate databases
Typically requires a minimum of 1-2 years’ experience in a customer service environment
Comfortable handling difficult calls in a professional manner
Requires efficiency, accuracy and attention to detail
Open to a variety of shifts
Knowledge of the payment business and VISA operation procedures after the training class

MYS Ctsm Pg-customer Service Associate Resume Examples & Samples

Gain sufficient knowledge on Commercial Cards product features, operational and technology aspects and clients
Acquire expertise on complete workflow of inquiry life cycle, teams involved, and their inter dependencies
Investigate all incidents received via phones /e-mail, log them into investigation tracking system, updating the case progress, and tracking the case to closure
Act as liaison between clients and operations for problem identification and resolution
Maintain client satisfaction by responding to and resolving problems quickly
Exhibit exceptional follow up skills through direct communication with business partners and clients via multiple communication channels which include outbound calls and emails
Demonstrate ability to look beyond the surface of operational issues by identifying root causes, identifying solutions, and championing the initiative to improve/fix the issues
Escalate issues to the next level of support when necessary
University Degree in Finance or Administration
At least 3 years of banking experience in Client Service in Transaction Services and/or Corporate Banking
Experience with Commercial Cards products
Experience in delivering client service functions to large client base
Strong client orientation
Working knowledge of Microsoft Office products and Call Management System

MYS Ctsm Pg-customer Service Associate Resume Examples & Samples

At least 3 years of banking experience in client service in transaction services and/or corporate banking
Experience with commercial cards products
Working knowledge of Microsoft Office products and call management system

Customer Service Associate Resume Examples & Samples

Minimum 1-2 years of customer service or related experience
Strong attention to detail and problem resolution skills
Ability to think like the financial professional and customer, with a passion to deliver top quality service

Customer Service Associate Resume Examples & Samples

Acts as a lead person in the CSA staff working directly with CSM to assist in scheduling, overrides, may act as on site supervisor if CSM is out of the office
Complete knowledge of the duties and responsibilities of a Customer Service Associate (CSA) I and II, and basic knowledge of the duties of other areas of the Retail office such as information desk, safe deposit area, vault, etc
Comply with over-ride or review decisions for CSA I and II, and signing authority as established by the CSM and/or in accordance with Bank procedures
Assists CSM in removing, under dual control procedures, transactions from the cash vault, night depository and Automated Teller Machines (ATM), including verifying cash and totals
Assists CSM in performing monthly cash audits of CSAs and balancing of cash vault
Assists CSM in opening and closing schedules, reconciliations, enforcing procedures, and day-to-day operations of the teller line
Assists CSM with tracking, logging and follow-up on referrals
20100827 (20090427)

Customer Service Associate for Germany Resume Examples & Samples

Log and track enquiries through to resolution using workplace processes and guidelines
Work as a member of a team to minimise customer wait times, maximise customer satisfaction and response accuracy
Participate in information sharing with other team members. Identify trends and pass recommendations to Subject Matter Experts

Customer Service Associate Resume Examples & Samples

Customer Service - Resolves product or service problems by clarifying the customer's service requirements; determining the cause of any problems; selecting and explaining the best solution to solve their requirements; following up to ensure the clients service requirements is fulfilled
Sales Support - Recommends potential products or services to the clients based upon their individual needs
Booking Support - Daily support of the booking process through the website. Tasks include the processing of bookings that require manual intervention
Relationships - Build relationships with key personnel at supplier level. This will include regular telephone conversations and email communications
Proactive - Respond to and follow up sales enquiries using appropriate methods
5 GCSEs Grade C or above (including Maths & English) or equivalent
Minimum of 6 months of experience in a Customer Service/ Support, providing advice and guidance in a customer facing role
Demonstrable experience of contributing to a positive customer experience
Experience of contributing to a positive team working environment
IT Proficiency with experience of updating systems, accessing and inputting data with a high level of accuracy
Previous customer service experience within the golf, leisure or IT Industry
A passion for golf and a good understanding of the game and industry

Customer Service Associate Resume Examples & Samples

Generates participant correspondence through the use of templates as well as freeform composition
Process account/database maintenance on correspondence mailed by participants Independently and courteously handle customer requests and inquiries from the toll-free customer service line
Handles customer inquiries that are non-routine and may require extensive research
Good understanding of Teamsters Plan and options
Responsible for functions of the Teamsters operation, which include the call center and correspondence processing
Perform overpayment recovery process with appropriate follow up Address rejected items from bank EFT rejects, reclaims, etc
Acts as a role model for the new associates of the team Scan, index, and retrieve items from the imaging system
Part of a self-directed team that is responsible for scheduling, phone coverage, training/coaching, etc
Achieves excellence in daily work and inspires others by example
Display a confident and positive outcome focused demeanor
Demonstrates a clear alignment between values and actions
Actively works with manager to create an Individual Development Plan Builds trusting relationships with peers, management, and business partners by assuming positive intent in all situations
Consistently delivers on commitments and promises
Demonstrates an ability to be true to ones convictions without compromising business results
Utilizes available tools and resources to develop and strengthen the mindset/passion surrounding diversity Refers a diverse group of qualified candidates for jobs
Actively supports and participates in diversity initiatives and activities
Clearly understands organizational expectations Is personally self-aware and recognizes the impact of words and actions on others
Consistently meets commitments
Encourages accountability among business partners
Open to constructive feedback from management and peers Strives for innovation in thinking and in actions
College degree or commensurate experience is strongly preferred
Two to 4 years of experience in a customer service environment
Able to multitask Possesses strong analytical, interpersonal and decision-making skills to handle the dual role of claims processor and customer service representative

Individual Life Customer Service Associate Resume Examples & Samples

Minimum of one year of customer service experience required
Ability to make educated, customer-focused decisions in a real time environment
Passionate about delivering a high quality, low effort service experience
Ability to elicit customer's needs accurately and efficiently
Prior experience in a call center environment is a plus
Prior experience in a financial services company is a plus
Must be able to learn, retain and leverage a large amount of technical information in a relatively short period of time
Must be receptive to developmental / performance feedback

Money Handling Operation Customer Service Associate Resume Examples & Samples

Problem resolution skills
Ability to work effectively both independently and as a tem member
High motivated, demonstrated resourcefulness and individual accountability
Proficient computer skills including Microsoft Office

Customer Service Associate Resume Examples & Samples

Entering and organizing customer orders and processing all seasonal order changes – delivery dates, store distributions, and cancellations
Work in conjunction with Buyers, our internal Wholesale and Distribution Teams to release goods from factories, and then to our customers on a timely basis
Monitor the flow of goods to ensure on-time delivery
Notify customers of cancellations and past cancel goods. Coordinate efforts with internal Zegna teams to apply discounts
During and prior to selling campaigns assist with sample check-in; organizing swatches and color copies for customer orders and assist Wholesale Team with Accounts during market appointments
Must possess excellent communication, customer service, organizational and follow through skills
Enthusiastic self starter with strong interpersonal skills and ability to multi-task
Strong computer skills with proficiency in Microsoft Excel and Word

Customer Service Associate Resume Examples & Samples

Daily customer order bank management for UA’s highest volume Accounts
Analyzing account fill rates and actively problem solving for delayed product
Running SAP & BW reports to determine current fill rates, future fill rates and system release dates so that the warehouse has efficient time to pack orders within the customers requested window
Provide detailed allocation reports and updates to account managers and customers regarding their orders and be able to answer any questions in regards to reporting
Independently take action on various company reports (i.e. Daily Snapshot, Late WIP, Fill Rate Report, ATP)
Partner with sales to determine the right action plan for Under Armour and the customer regarding their orders and shipments
Aid in the development/improvements of procedures, reports & processes
Respond to customers inquiries regarding orders, shipments, products, VAS requirements and pricing
Service all inside and outside calls promptly and with enthusiasm
Process sales orders via fax, email, telephone or electronically and confirm all orders received and troubleshoot any issues
Coordinate salesman samples and follow the trucking/shipping schedules to communicate to Account Managers
Understand the product line
Manage account dashboard’s to ensure accurate and timely deliveries
Ensure a working knowledge of entire order cycle and have the ability to identify any gaps or process improvements
Works cross functionally with the Supply Chain, DH, IT, Accounting and Production Teams to coordinate and ensure delivery by specified dates. If specified delivery dates are not met, needs to take action and expedite or trace missing or delayed shipments to satisfy customers
1+ years of related customer service
Professional written and oral communication demonstrating a courteous demeanor and desire to assist the customer and internal departments
Working experience with MS Office including Excel’s basic formulas such as adding and subtracting columns
Availability during normal work hours (8:30 am – 5:30 pm) in order to respond promptly to customer needs or requests for service and assistance
Must be detail oriented, people person, able to prioritize tasks and able to work under pressure with multiple deadlines
Identifies and resolves customer problems in a timely manner. Listens to feedback and improves service
Meets time commitments to customers
Arrives at meetings and appointments with customers on time and prepared

Customer Service Associate Resume Examples & Samples

Swedish: fluent
Accuracy and attention to details because of sensitive personal information
Ability to assimilate large amounts of information in a relatively short period of time
Multitasking
Highly motivated individual

Customer Service Associate Resume Examples & Samples

Shares product knowledge in an engaging way to inform customer choice
Links multiple products based on desired attributes and results
Proactively seeks out communication on new products and trends to keep knowledge current
Advanced Product Knowledge
Operational Support
Ability to lift 50 pounds on a occasional to frequent basis
Ability to spend up to 100% of work time standing or moving about the department within the store. Physical activities include bending, stooping, lifting, climbing, carrying, walking, and/or reaching on a frequent basis

Customer Service Associate Resume Examples & Samples

Possess broaden knowledge of various products
Take ownership
Having good interpersonal skill, strong adaptability
Having attention to details – especially for establishing procedures
Having good coordination skills and strong proactive skills

Customer Service Associate Resume Examples & Samples

Hours of operation are currently Mon- Fri 8AM-7PM and Saturday 9AM-5PM; 1-2 Saturdays a month will be required; shifts will be required. (Note: Sunday hours may be added in the future)
Place online and/or telephone orders
Service and process e-commerce uneven exchanges
Process manual returns and exchanges resulting from Retail purchases
Assist with reviewing and reporting SOF orders through EOM
Locate items and complete the sale for customers
Work with Customer Service Manager to develop necessary process improvements for better efficiencies and Customer Service experience
Use good judgment in handling questionable service requests. For example, handle customer requests for refunds when the item was not purchased in a Lilly Pulitzer® Store or E-Commerce, but may be defective. The appropriate actions in these scenarios vary greatly. Good judgment is needed to balance the tradeoffs of financial impact and long-term customer value
Work closely with the DC Returns department and make exceptions when required
Run reports as needed on sales, returns, exchanges and operational data. Use this data to aid in helping reach team and department sales goals
Communicate effectively with the corporate Retail stores with regards to delighting our customer and reiterating policies
Work closely with our Signature Store owners, which are privately owned stores that represent our Brand
Assist with training and developing other part time or full time customer service specialists as required
Collect and summarize qualitative consumer information and share with Consumer Development
Review Customer Service daily alerts (e.g. On Holds, Fraud, SO/2D, etc.) and determine resolutions
Prepare for and participate in annual inventory process
Assisting with the Quarterly and Annual audit by Oxford Internal Auditors and Ernst and Young. This includes providing the necessary information to auditors on order details and tracking information for orders placed on EOM (Manhattan)
Proficiency in using personal computers, including proficiency in Microsoft Windowsâ, Word â, Excelâ
A working knowledge of an e-commerce back-end system is helpful
Two or four year degree in communications, retail merchandising, general studies or other closely related subject
A strong understanding of the retail industry and the ability to seek and understand trends
Ability to master the Manhattan EOM ordering system
Ability to understand SCI reports, data corresponding to all CSR actions
Ability to master the EREG POS system, along with any new POS systems that are implemented
Ability to understand the Oracle OCP
Ability to understand data flows and understand how stock levels and product data is captured and populated on the website
Ability to work comfortably and productively in all MS Office Applications

Customer Service Associate Resume Examples & Samples

Daily customer order bank management for North American Wholesale accounts
Independently take action on various company reports
Understand the product line and cross sell when needed

Customer Service Associate Resume Examples & Samples

Own a customer case by being the named case manager bringing the case to final conclusion
Provide excellent customer service to customers in a courteous, effective and timely manner to ensure resolution of escalation contacts
Maintain a high degree of customer service for all support queries and adhere to all service management principles and Service Level Agreements
Handle customer second-line enquiries to resolution, following escalation from the first line teams
Investigate and resolve account queries
Perform administrative functions as may be required in order to fulfil member requirements
Updating client accounts
Troubleshooting of some technical incidents and problems including basic Apps, device and subscription problems
Escalate unresolved cases to management
Log all calls in the SalesForce Service Management Console
Work as an intermediary between members and 3rd party suppliers, where required
Have a confident and assertive manner
Work collaboratively with a variety of internal stakeholders, including technology, finance and editorial
LI-JA1

Customer Service Associate Resume Examples & Samples

Investigating cases received directly from customers and third parties via correspondence or indirectly from our branches or contact centres
Reviewing the testimony from customers and contacting them to discuss their views or elicit further information
Analysing and interpreting large volumes of data such as account usage, bank statements and other records
Making an informed assessment of the information available based on criteria provided by Barclays to determine whether the account has been mis-sold (support will be available from subject matter experts and team leaders for more complex enquiries)
Communicating the outcome to the customer using approved templates
The ability to communicate clearly and confidently on the phone with customers – previous telephony experience either in a call centre or customer service position is preferred
The focus to stay on track in every investigation
The ability to assess and analyse high volumes of information and translate it into something meaningful
A methodical mind – able to follow strict processes and ways of working to give a set outcome
The ability to manage your own workload
The ability to work on your own initiative and as part of a team
The flexibility to embrace changes in processes
Interview: If you’re successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot via an online booking system

Customer Service Associate Resume Examples & Samples

Scheduling participants for their appointment with a Benefit Advisor
Resolving customer inquiries while understanding the basics of Medicare
Making outbound calls to confirm/reschedule participant’s appointments
Answer inbound phone calls to schedule appointments for participants
Completing telephonic enrollments
Answer inbound phone calls pertaining to the status of an application or general customer inquiries
Respond to instant live chat requests with participants, colleagues and supervisors
Respond by email to requests with participants, colleagues and supervisorys
Actively listening to participants to understand both verbal and non-verbal queues
Demonstrating sustained confidence and resilience during challenging interactions
Fully and accurately documenting all conversations and actions taken on each interaction
Qualify leads for sales opportunities
Creating prescription drug lists in advance of the participants’ appointment
Meets pre-established training criteria of
Continuous evaluation throughout training period
Actively participates in training and is able to define terminology and navigate through computer system expediently
Meets/exceeds any established quality expectations and quantity quotas established
Meets/exceeds high level of customer satisfaction
Meets attendance expectations
Maintains strict adherence to Aon Hewitt’s security policies
Displays a high level of professionalism
Adheres to phone schedule and meets operational targets around adherence, handle time, call backs, etc
Excellent verbal communications and listening skills via telephone
Solid written communication skills
Ability to read and retrieve data via computer using Windows NT and Lotus Notes environment
Ability to “more than satisfy” a customer by providing outstanding customer service ensuring customer’s questions/issues/concerns have been answered
Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to its’ customers
Written communication, especially as documented in case follow ups, is clear and effective
Able to own issues and bring to resolution
Learns and comprehends new concepts
Experience in one of the following is strongly preferred
Health Care Industry (e.g. health benefits, health insurance claims processing, advocacy, etc.)
Human Resources Services (e.g. payroll processing, time & attendance, recruiting, etc.)
Windows 2000 or NT proficiency at 80% with a focus on multi-tasking using several windows applications at once while assisting a customer (computer proficiency)
Flexibility to work shifts between 7am and 10pm Monday through Friday and from October until approximately January will also need to be flexible to work some Saturdays between 7am and 7pm
Medicare knowledge

Customer Service Associate Resume Examples & Samples

Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations
Maintain consistent adherence to Scheduling and Attendance policies
Demonstrated commitment to quality and customer service based on the customer’s needs
Computer experience within Windows environment as well as ability to navigate the internet, utilize computer shortcut functions, and navigate through multiple program platforms

Customer Service Associate Resume Examples & Samples

Ability to communicate clearly and concisely with both external customers and coworkers
Ability to document customer account activities thoroughly and concisely
Comprehension skills-- ability to clearly understand and respond appropriately to the issues that customers present
Ability to make appropriate decisions on behalf of the customer quickly and effectively
Solution orientated and self-motivated
Ability to effectively prioritize work time to ensure efficiency
Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools
Successfully completed NQF Level 4 Qualification (Matric/Grade 12/Standard 10)
Excellent command of English Language (verbal and written)
Excellent typing, phone, and computer navigation skills
Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools
Ability to cope well in a high pressure environment while maintaining high quality outputs
Experience working in a customer service environment for at least 2 years
Comfortable and able to function in an ambiguous, fast paced work environment
Flexibility to work shifts
Positive, compassionate attitude and a passion for customer service

Customer Service Associate Resume Examples & Samples

Ability to communicate with our global customers in both written and spoken German and English within a corporate environment
Provide excellent customer service to customers in a courteous, effective and timely manner to ensure resolution of customer contacts
Troubleshooting of some technical incidents and problems including basic browser issues, Apps, and subscription problems

Customer Service Associate Resume Examples & Samples

Analytical and problem-solving skills
Strong computer skills with knowledge of MS Word, MS Excel and e-mail
Excellent interpersonal skills with the ability to communicate effectively both orally and in writing
Must be flexible and able to function in a work environment where work and schedules may change to meet the needs of the patient
Demonstrated ability to work well with customers and deliver excellent customer service

Customer Service Associate Resume Examples & Samples

Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects
Communicates effectively and address customers’ needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed
Documents all calls appropriately, and follows all procedures as dictated by policy and procedures
Conducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floor
Attends all scheduled training as required
Accomplishes other general tasks as required or necessary
1 year of Customer Service experience, or Call Center experience, and desktop applications experience
Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy
Ability to deal with customers from diverse backgrounds
Ability to handle escalated calls, with empathy and professionalism
Decision making and problem solving skills

Senior Customer Service Associate Resume Examples & Samples

Ability to think logically to ensure expedient service to customer inquiries
Ability to acquire process and product knowledge following standard operating procedures
Ability to communicate effectively, both verbally and in writing
Demonstrated ability to meet key performance objectives: quality, service and productivity while working in a faced paced environment
Strong collaboration and team skills
Attention to detail is important due to the financial sensitivity of these transactions
Must be able to overtime, on occasion, during high volume periods late in the day

Encompass Customer Service Associate Resume Examples & Samples

Answer routine insurance questions, such as status of accounts, billing and coverage; in most cases during the initial phone call, in a professional manner
Analyze and sort information given to determine the appropriate resolution, or appropriate area to handle
Make outgoing calls, as necessary, to notify agent of inquiry/problem resolution
Forward requests to appropriate area
Exhibit the flexibility necessary to ensure customer focused quality
Strong math skills required
Intermediate keyboarding and MS Office skills
Work Schedule: Monday to Friday Shifts vary between 8:00 am and 8:00 PM (must be able to work flexible shifts)

Customer Service Associate Resume Examples & Samples

Requires 1-2 years of customer service experience in a call center environment
Experience in the credit, mortgage, and/or real estate industry preferred
Basic MS Office skills
Good verbal and written skills
Ability to apply common sense, understanding and problem solving

Customer Service Associate Resume Examples & Samples

Provide outstanding customer service to inbound callers while responding to their inquiries and requests on employee benefits plans throughout their employment lifecycle (enrollment to retirement)
Seek opportunities to educate customers to take ownership of their needs and maximize their retirement benefits
Consult and educate customers to achieve beneficial outcomes for their retirement savings
Reference multiple on-line resources effectively while simultaneously conversing with customers
Mitigate risk while adhering to quality procedures and ensuring compliance with regulatory requirements
Obtain and capture feedback from customers to help identify customer experience improvement opportunities
Partner across the organization to deliver world-class service and ensure continuous process improvements
Financial services and/or employee benefits industry experience, or an affinity towards learning more about them
Previous experience delivering outstanding customer service in a metric-oriented environment
Ability to confidently lead customers to the best outcomes utilizing consultative techniques and capabilities
Outstanding interpersonal, communication, time management, problem-solving and critical thinking skills
Desire to uncover unspoken customer needs through effective questioning
Demonstrated ability and attitude to thrive in a fast paced, challenging, and evolving team-oriented environment, while enhancing the customer experience
Strong aptitude for embracing new technology and the ability to simultaneously leverage multiple systems and resources
Focus on continuous improvement to enhance the customer experience
Open and responsive to quickly apply coaching and feedback for immediate improvement and proactively manage personal development

Customer Service Associate Resume Examples & Samples

Process inbound calls to effectively meet customer needs within established productivity goals and turnaround times
Meet established productivity goals as evaluated through daily agent statistics
Process sensitive financial transactions for members
Provide quality service to plan member inquiries, telephone and email inquiries
100% completion of call history notes with member specific details
Handle sensitive issues in order to ensure customer satisfaction
Contribute to work systems improvement of the department by identifying barriers and providing input to solutions
At times, assist in the manual tracking of “ad hoc” member issues in effort to help isolate and/or resolve issues
Escalate issues to Management to ensure customer expectations are met when standard procedures are inadequate in meeting specific needs
Network throughout the organization to engage supporting units in delivering solutions
Such other duties and functions assigned by the immediate head
Booting and shutting down computer, using mouse and keyboard (keyboarding)
Knowledge of browsers and relevant computer applications
Ability to toggle between multiple applications
Ability to use the phone system
Follows simple instructions on how to log in to the phone system
Basic telephony skills
Excellent written and verbal communication skills. Ability to converse effectively using the English language
Ability to compose a grammatically correct, clear and concise paragraph/ essay
Minimum keyboarding skills of at least 30 words per minute. Exhibits good navigation skills
Successful completion of the six weeks New Employee Training Program (NETP)
Knowledge of the GRS’ products and services
Knowledge of the GRS’ Customer Service principles and practices
Knowledge of GRS call center telephony and technology
Proficiency in relevant system (computer, phone) applications and tools
Ability to work independently with minimal supervision. Leverages available tools and resources in researching required participant information

Customer Service Associate Resume Examples & Samples

Manage communications in service situations and deliver recovery management communications
Assist in maintaining area knowledge databases and procedures by providing updates, corrections, best practices to appropriate department resource
Create and maintain strong collaborative team and customer working relationships while providing excellent customer service

Customer Service Associate Resume Examples & Samples

Provide accurate Health and Dental benefit coverage including it’s limitations and conditions
Update Plan member and/ or dependent information or refer to appropriate contact people as necessary
Determine if claim processed are accurate based on the provisions of the contract and have it processed or adjusted accordingly
Preferably with work experience in a medical related call center
Booting and shutting down computer, using mouse and keyboard
Toggling between multiple applications during each transaction
Ability to use email
Composing and sending emails
Proficient in the use of Microsoft Office
International Business and Multicultural skills
Product and Service Advice Support
Ability to understand Canadian slang particularly the terms used in the banking environment
Ability to proactively respond to situations or banking requests
Follow up questions
Influencing others to act in the best interest of the clients
Manage deadlines, address urgent cases effectively and recommend solutions
Ability to multi task in the given standard handling time
Able to determine the proper follow up questions for a specific transaction
Transferring and receiving calls
Should be able to pass ‘Warranty Week&#8217
Full understanding of the transactions used for day-to-day banking and basic card transactions
Able to manage and use the team’s blog site, job aides and trackers
Able to update and complete transactions or requests
Good multi-tasking skills
Checking and updating the account
Technical Skills
Attaching and completing documents via email
Verint
Full understanding of the transaction process
Health and Dental
Internet Queue
TTC
Able to follow the CGB transaction process
Provide and explain coverage information for health, dental, life and disability for members
Send requests for claims, reversals, and adjustments
Assist EE with navigation on online site
Provide assistance to third party (providers, organizations, plan admin)
Post Assessment Tools
Weekly tests specific with the product/skill/process done during the week
BUPLAS
Warranty Week

Customer Service Associate Resume Examples & Samples

Provide accurate Health and Dental benefit coverage including its limitations and conditions
Good communication skills (both verbal and written)
Ability to compose a grammatically correct, concise and accurate statements The same as 1st bullet
Able to absorb, analyze and apply medical and mathematical concepts with the use of computer and various system tools
Strong and analytical problem solving skills
Excellent keyboarding skills, speed and accuracy
Ability to use Avaya telephony system including logging, performing conference call, transfer calls, selecting the proper aux codes
Strong PC skills with the ability to toggle between multiple applications within Citrix
Prioritize customer needs with high level of confidence and professionalism
Must score at least 85% in the product examinations

Customer Service Associate Resume Examples & Samples

Ensures participant level and member direct reporting needs are met
Accountable for the identification and escalation of process issues and may be additionally responsible for their resolution
Provide status on workload as requested or scheduled
Meet and or exceed divisional production, quality and service standards
Occasional need for overtime when spike in work volumes warrant
Excellent organization skills with attention to detail
Proficient with Microsoft Word and Excl
Flexibility and responsiveness to change
Ability to multi-task with strong time management skills
Bachelors Degree preferred but not required
Minimum of 1 year per customer service experience
Knowledge of Group Life Insurance Products

Customer Service Associate Resume Examples & Samples

Evaluating individual new business, policy changes, and renewal/ reinstatements across all lines of insurance
Performing in a high volume inbound and outbound call center, answering agent inquiries on status of policy, risk eligibility, as well as underwriting policies and procedures (70%-90% of the day is spent on the phones working with agents)
2+ years of customer service/ call center and insurance experience preferred, but not required
Preferred Bachelor’s degree with courses focused in Business, Finance, Economics, and Mathematics
Intermediate computer skills including: Microsoft Office (Word, Excel, and Outlook)
Strong decision making skills and analytical thinking required with the ability to make independent decisions and use proper judgment
Ability to communicate clearly, professionally and empathetically (both oral and written)
Must be customer focused, collaborative, and a team player

Customer Service Associate Resume Examples & Samples

Establish and maintain positive working relationships with your team, supervisor and customers
Work with customer orders from order entry to delivery and invoicing
Communicate effectively over the phone and electronically
Use a variety of systems to enter and complete transactions
Develop and understanding of our products and services, those of customers and those of our competitors
Meet time management expectations
Key inside contact for specific customer/seller base
Advise customers of order status
Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules. Etc
Use system reports and inquiries to drive activities that ensure superior customer service
Maintain customer service related information for customer accounts, customer notes, email, phone, special instructions etc
Proactive communication with supply reps and shipping department of any order changes customer initiates
Work with seller and PSRs to reduce aged inventory

Customer Service Associate Resume Examples & Samples

Working knowledge of Salesforce and WiFi network troubleshooting desired
Solid written and oral communication skills
Good analytical skills, accuracy, and attention to detail
Sense of urgency; good organizational skills and ability to handle multiple tasks at one time

Customer Service Associate Resume Examples & Samples

You will deliver superior service to all of our clients and will respond to routine and challenging customer service inquiries via telephone and electronic communication tool
Your analytical skills will ensure satisfactory problem resolutions for our customers
By educating our clients on Corporate Action Events and following our policy and procedures, you will develop strong relationships, while providing superior level of customer service
You will have the ability to take the initiative to learn new functions

Customer Service Associate Resume Examples & Samples

Receive, investigate as needed and resolve complaints/questions from Panel Members, via email, phone and live chat.Then reply to Panel Members using standard or custom answers and document the complaint/resolution in the appropriate business software
Build and maintain solid communication with Panel Members
Accurately document/maintain Panel Member status metrics
Review, investigate as needed and escalate as required, complaints and technical problems raised by Panel Members
Proactively report key/recurring Panel Member problems to the Customer Services Managers
Routinely review processes, materials and documentation used by Custom Services and suggest improvements for greater efficiency and accuracy

Customer Service Associate Resume Examples & Samples

Works independently under the direction of CitiService team leader
Responsible for managing the top tier and regional customers selected to receive value-added services whilst effectively balancing against internal control requirements and/or resource limitations
Typically deals with moderately complex issues in regulatory environment, technology, operations and markets independently

Customer Service Associate Resume Examples & Samples

Receive, process, fill and dispatch customer orders
Match the orders and delivery notes and liaise with warehouse staff when required
Actively participate in process reviews to promote continuous improvement of service levels
Maintain a working knowledge of our customers and their expectations, our product range, and our policies and procedures relevant to this role
Manage the receipt, storage and distribution of company property, particularly stock of saleable product
In consultation with Sales/Marketing, co-ordinate all local stock requirements including regular orders, launches, obsolescence planning and special orders (e.g. recalls/quarantine product)
Regularly monitor, report and follow-up on special stock sub-sets (eg short-dated, expired, quarantine, etc)
Monitor and process all inventory control reconciliations (eg cycle counts, consignment validations, etc)
Manage and maintain professional relationship with any 3rd party distributor and manage the stock levels through this relationship
Maintain relevant, accurate and accessible records of all activities
Sort the invoices on a daily basis
Produce reports as required
Assist with systems testing, development and training as required
Provide administration support to the Customer Service team
Computer literacy with MS Office programs and SAP preferred
Previous experience in a logistics or customer service role preferred
Previous experience in a data entry role very desirable

Customer Service Associate Resume Examples & Samples

Onsite Information
Arranging special transportation requirements
Assure best price for required delivery
Update serial cards
Assist sales channels, Customers and Technicians on “fit for use” questions
Advise Management on human resources requirements, on time performance, and pricing/profitability

Customer Service Associate Resume Examples & Samples

Manual Order Entry - Entry of paper/fax customer purchase orders into TE SAP order management system. Completely and accurately enter all relevant purchase order data elements including part numbers, shipping and billing information, and any special instructions. Orders are to be created per documented work instructions. Utilize TE Knowledge Base to resolve technical/procedural issues while doing the daily task
Returns – Receive return requests from Quality/Sales/customer. Generate RE Order in the system and create a CR after validating all the essentials of the material that is being returned by a customer for various reasons
Support of e-commerce systems including forecasting customer demand, update customer website with information and reports generated from TE SAP System
As a customer facing function we always need to ensure that each and every customer turns into a promoter of TE. We need to fulfill the demanding nature of our customers and exceed their expectations by delivering extra ordinary customer experience on every inquiry. Creating a network with support functions and acting in accordance with TE Values to meet our objective of ECE. Delivering swift results to exceed expectations
Proficiency on Windows-based PC required
Flexibility and ability to multi-task required.
Experience in a business to business environment preferred.
Ability to work in non-standard shifts
Ability to think logically and act smartly

100

Customer Service Associate Resume Examples & Samples

Assist with the development, implementation, and tracking of sales initiatives
Participate in the development and implementation of sales programs and practices designed to support revenue
Review reports on sales activity to compare them with planned action to assure close adherence to, improvement of, and maximal achievement of results
Assist sales management in determining sales territory quotas
Cooperate with company executives and department heads for the maximum achievement of sales, profit, and satisfied customers
Maintain the customer Top 20/70 list and provide commentary on trends
Provide a customer retention analysis report
Evaluate and provide information on our most significant growth opportunities
Provide quotes, secure and process orders from existing and potential customers
Assist in the maintenance of customer database
BA/BS from a 4 year college or university or 3 to 4 years of related experience and/or training; or equivalent combination of education and experience
Technically proficient in all MS office products
Ability to read and interpret documents such as blueprints, sketches, diagrams and other technical procedures/instructions
Excellent phone skills
Ability to handle confidential and proprietary information
Ability to work independently, with limited supervision

101

Customer Service Associate Resume Examples & Samples

Demonstrated consultative experience, ability to influence, resourcefulness
Demonstrated ability to maintain progress on multiple tasks, set priorities and manage time effectively
Team player, critical thinker, self-motivated and proactive positive attitude
Knowledge in Microsoft Office is required
Fluent in written and spoken (native) German and English

102

Customer Service Associate Resume Examples & Samples

Autonomous monitoring of the order reception and order intake (via EDI, manual etc. incl. corrective actions). Ensure manual orders are entered into the SAP system
Order tracking incl. follow up of delivery dates as well as shipment tracking (Goal: Improvement of ICT EMEA Delivery Performance)
Communicate with Sales & Marketing related to information about / from customers (new contacts, changed demands, problems)
Liaise with the Planning department on delivery times and dates, changed customer demands and forecasts
Release blocked orders in a timely fashion
Communicate with Finance & Accounting to clarify issues related to payment of overdues and any A/R differences
Focus daily on Lates reduction
Handle product returns and complaints in a timely fashion
Provide quotations to customers (ONLY with the prior agreement of Marketing)
Ensure Data Maintenance activities are carried out in a timely fashion (Cross References, Customer Master)
Other tasks and projects assigned to the Post-holder that are deemed to be within the scope and capability of the individual
Bachelors degree, preferably commercial
Computer literacy (SAP R/3, MS Office, Lotus Notes)
Good working knowledge of English (oral and written) is a demand and Dutch and German is preferred

103

Customer Service Associate Resume Examples & Samples

Provides customer support by phone, email, or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to the proper Product Support department
Processes a high volume of customer inquiries of FIS products and services, and resolves a targeted percentage of those inquiries
2+ years of experience providing customer service in a technical environment
Experience with MS Office applications

104

Customer Service Associate Resume Examples & Samples

Provide timely and quality service to customers and advisors
Ability to service clients within established service levels
Completing CSW (Customer Service Workbench) roles and other work as assigned daily
Processing of Individual returned mail and New Business Paperwork

105

Customer Service Associate Resume Examples & Samples

Make Pr Calls to Clients and receive incoming calls
Arrange appointments
Service calls bookings
Intercommunication between technicians & clients
Intercommunication between ADT & dealers
E-mail, fax & messaging to clients, technicians, other departments and/or dealers
Transfer calls to other departments
Delegation of queries/complaints to relevant departments
Provide basic technical assistance to clients
Statistics recording
Prioritizing problematic systems
Follow up on continuous problematic clients & forward necessary correspondence
Set and uphold “Big 5”
Understanding and adherence to company policies and procedures
System fault reporting to Signal Analyst
Verification of Listener information
General secretarial duties
Management assistance
Coordinate overactive billing
Detailed Root Cause Analysis
Creative Problem Solving
Excellent telephonic communication skills
Fully computer literate especially Excel, with an understanding of company systems and processes
Well spoken, unbiased and diplomatic
Passion for client service & environmental improvement
Target driven
Able to co-operate in a team environment
High level of stress tolerance
Conflict management and debriefing skills
Have the ability to pay attention to detail
Accurate reporting of information
Basic decision-making
Pro-active thinking & acting
Consideration towards colleagues
Striving for self-improvement
Detailed root cause analysis
Creative problem solving

106

Customer Service Associate Resume Examples & Samples

Receiving and processing incoming phone calls for assigned customers and programs in accordance with corporate and department policies, procedures, quality standards and applicable laws and regulations
Respond to customer requests regarding billing, technical and general customer service inquiries
Identify, research, and resolve customer issues utilizing various computer systems
Build rapport with customers, identify customer needs, and provide resolution to problems and inquiries
Present solutions and/or suggest additional items to cross-sell or up-sell
Capture data and enter appropriate notes in designated systems clearly and accurately
Recognize, document and alert the supervisor of trends in customer calls
Complete call logs and reports
Multi-tasking: talking & listening to customers, making notes, referring to web-based reference material and thinking ahead simultaneously
Must have a High School diploma or GED
Must be able to commit to required training period without absences or being late
Must have excellent listening and comprehension skills
Must be results driven and customer-focused
Ability to type 40 WPM
Ability to meet and exceed performance goals/metrics
Ability to learn and retain knowledge of products and services
Ability to be empathetic towards customers

107

Freight & Customer Service Associate Resume Examples & Samples

Must exhibit exceptional customer service at all times
Utilize operational interactivity to comfortably connect with our customers, understand their needs and present solutions
Embraces Staples values; Own it, Say it like it is, Be Caring, Keep it Simple, and Work Together every shift
Delivers exceptional customer service
Responds resourcefully to customer requests and concerns
Processes accurate and efficient sale and return transactions
Understands and utilizes basic selling skills to properly engage and present solutions to our customers
Creates an inviting environment for customers by maintaining a neat and clean store
Perform front end responsibilities such as cashier, returns, and reserve online pick up in store with no impact to the customer experience
Adheres to all company policies procedures & safety standards
Able to multitask on assorted merchandising and sales responsibilities
Able to engage and speak to customers
Able to work a flexible schedule
Customer service experience in a retail environment
Cashier experience

108

Mortgage Customer Service Associate Resume Examples & Samples

Perform exception processing and research
Assist in resolution of complex issues
Interact with vendors in support of procedural issues
Interpret legal and bank documents for internal processing
Responsible for multiple system, business and product lines
Performs other duties as requested by management
The incumbent works under moderate supervision and exercises reasonable judgment in performing duties
External contact with customers, attorneys, automobile and recreational finance dealers, vendors, outside agencies
Minimum two years relevant work experience
Three to five years office experience preferred
Good organizational and customer service skills
Good PC skills with knowledge of MS Office products and departmental software
Math skills necessary
Sets examples for others with a strong work ethic
Flexibility to support multiple business lines
Familiar with business terms
Must be reliable
Notary Public (preferred)

109

Seasonal B&M Customer Service Associate Resume Examples & Samples

Ability to demonstrate empathy towards customer’s issues
Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
Basic typing, phone, and computer navigation skills

110

Seasonal Customer Service Associate Resume Examples & Samples

Desire to continually learn, focused on solutions and are self-motivated
Ability to navigate the Internet, email, and Instant Messenger tools
1+ years in a service environment dealing with the public
Uphold company values and respect every customer
Exude patience and ownership with each customer

111

Customer Service Associate, German Speaking Resume Examples & Samples

Attend to all customer queries relating to online orders or the ordering process via email and phone
Provide account support to customers
Act as an advocate for our customers, reporting and acting on observed areas for improvement
Provide prompt, efficient, detailed, customer-oriented service to all Amazon customers
Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions
Ensure internal reference pages are updated
Excellent verbal and written skills in German
Matric or equivalent qualification (Grade 12/Standard 10)
Solid typing, phone, and computer navigation skills
Ability to efficiently navigate the internet
Ability to thrive in a fast-paced work environment while maintaining high quality outputs
Ability to work as an effective team member
Flexibility in terms of work schedule (Shifts will possibly start and end outside of business hours)
Positive attitude and a passion for providing excellent customer service
Effective communication and written skills

112

Weekend Customer Service Associate Resume Examples & Samples

Answer telephones; determine nature of call and direct caller to appropriate individual or department
Receive request from within the facility and locate personnel through paging system
Issue and collect identification badges as representatives sign in/out
Embrace Consulate Health Care’s five core values of compassion, honesty, integrity, respect, and passion, and incorporate them into one’s daily job function
Demonstrate respect and compassion in every interaction
Demonstrate a passion for caring as evidenced by interaction with co- workers, residents, families, and visitors
Ensure that work/assignment areas are neat, clean, and office equipment is covered before leaving such areas on breaks, end of workday, etc

113

Customer Service Associate Germany Resume Examples & Samples

Communicate effectively to our customers on HR/Expense tool and usability, as well as on country specific policy and processes, providing education where necessary
Follow business controls guidelines, corporate instructions and internal processes during work
English: fluent
German: fluent
Adaptability to an ever changing environment
Strong technical skills: computer literacy, primarily in Microsoft Office and Internet browsers
Any of the following languages is a plus: Hungarian, Turkish, Slovak, Czech, Hebrew, Russian, Polish
Contact Center experience
Highly customer service oriented

114

Customer Service Associate Resume Examples & Samples

Processes and creates home delivery and installation orders for both MDO and remote delivery events including manual orders. Updates and manages home delivery orders with customer requested updates and or changes. Updates computer systems with required information to ensure accurate capturing of information to include logging data, updating order notes and comments
Processes all inbound/outbound calls from Delivery Teams, clients and customers related to home delivery events. Ensures same day resolution for any issues
Monitors home delivery routes and trucks to ensure on time performance. Communicates any changes impacting the customers delivery event or promised time window. Works to ensure all delivery stops are updated with the correct status
Supports routing operations for all locations and assists in problem solutions and detection of issues. Communicates to appropriate business unit
Processes the Asset Protection Reporting to determine root cause, captures data, reports any Asset Protection and training issues
Ability to work variable and flexible hours including nights and weekends
Working knowledge of the Home Delivery Guidelines

115

Senior Customer Service Associate Resume Examples & Samples

Respond to customer’s inquiries regarding deposit products, account analysis, service charges, and cash management services
Resolve problems, service complaints, and coordinate with various bank departments in the identification and resolution of operational issues
Frequent use and general knowledge of industry practices, techniques, and standards. General application of concepts, and principles
Develops solutions to a variety of problems of moderate scope and complexity
Preferred banking or financial call center experience
Excellent customer service skills/experience desired
Strong data entry and typing skills
PC knowledge of Windows applications including Outlook, Microsoft Word and Excel
Ability to prioritize and organize multiple tasks with excellent follow up

116

Customer Service Associate Resume Examples & Samples

Answer inbound calls from subscribers who have purchased Affinity Markets' individual insurance products
Produce a positive customer experience by effective handling of problem solving scenarios
Provide timely and accurate resolution to a range of customer inquiries including website assistance
Accurate and concise documentation of calls handled
Graduate of any Bachelor’s degree course
Nice to have: Previous related work experience in the financial services or call center industry
Basic computer and keyboarding skills with a minimum of 30 WPM
Ability to use a Telephony system demonstrated through phone simulation assessment

117

Customer Service Associate Resume Examples & Samples

Advise callers on personal insurance needs
Process endowments to home and auto policies
Explain the features and benefits of the Encompass product to callers
Answer insurance questions, such as status of accounts, billing and coverage; in most cases during the initial phone call, in a professional manner
Actively listen to customer problem or question, showing interest and compassion
Make outgoing calls, as necessary, to notify callers of inquiry/problem resolution
Follow-up to make sure request is handled
Prepare the appropriate form in a clear and concise manner to expedite handling
Applicants will be required to obtain a PA property and casualty license after hire at the company’s expense
Investigation/problem solving skills
Verbal/written/telephone communication skills
Minimum of 1 year of customer service experience preferred

118

Customer Service Associate Resume Examples & Samples

Performing data entry and order maintenance with proprietary software
Managing changes, oversells, cancellations, and payments terms for your respective orders
Responding to customer inquiries; providing order status/shipping updates as requested
Creating and distributing pick tickets and shipping labels in collaboration with warehouse teams
Transmitting invoices for wholesale accounts
Compiling reports with monthly shipping and open order data for all showroom locations
Oversee shipping, processing, picking, packing, and invoicing for all ecommerce orders
Taking on related projects as needed

119

Customer Service Associate Resume Examples & Samples

Assist in identifying and troubleshooting technical issues and finding resolutions
Strong computer skills, internet literacy and a working knowledge of Microsoft Office Suite ie Word, Excel, etc. is required
Experience in customer service, maintenance, and support in an online environment is strongly preferred

120

Customer Service Associate Resume Examples & Samples

Be passionate about delivering superior customer service for state-of-the art medical devices
Be energized by working for a world-class manufacturer and collaborating on cross-functional teams
Recognize the importance of building and maintaining strong interpersonal relationships
Interacting extensively with customers in an incoming call center environment
Managing customer requests with phones being a priority in addition to Email, Fax and EDI (eCommerce)
Serving as a liaison between the customer, Sales Associates, and the business to achieve exceptional results
Managing individual projects while maintaining awareness of day to day demands
Identifying and anticipating the needs of the customer
Providing basic technical support
Generating various reports utilizing multiple systems and tools
Broadly applying knowledge of systems, processes, and culture to fulfill the job responsibilities
Minimum of 3 years' experience in an inbound and/or outbound call center or a high-volume customer-facing role (ie. banking, restaurant, helpdesk)
Excellent computer skills with knowledge of Microsoft Office products
Flexible work schedule that will periodically require working remotely, after hours, and various schedules with advanced notice
Ability to
Knowledge of medical terminology and procedures
Supply Chain knowledge
Experience with inventory management

121

Customer Service Associate Resume Examples & Samples

Answer incoming phone calls in a polite, and efficient manner
Provide accurate information to dealers, lenders and consumers regarding product coverage, billing inquiries or cancellation requests
Research, and provide information on payments as necessary
Utilize customer service skills to resolve issues and communicate information to all callers effectively
Coordinate with other teams or departments to answer questions or resolve problems
Other duties as assigned to support back office processes, or to assist other departments
High School Diploma/GED required, Bachelor’s degree preferred
2 + years customer service, and experience in a professional business environment. Previous call center experience a plus
Proficient computer skills using various software packages including Microsoft Word, Excel and Outlook
Excellent verbal and written communication skills are a must
Commitment to Customer Service Excellence required
Experience in financial, banking or insurance fields a plus

122

Customer Service Associate Resume Examples & Samples

Handle requests from customers for deposit related activities such as the opening of new accounts and time deposits, wire transfers, stop payments, issuance of cashier's checks, foreign drafts and problem resolution
Contact customers in accordance with request from account officer
Frequent use and general knowledge of industry practices, techniques, and standards
General application of concepts, and principles
Refers to internal policies and practices for guidance
PC knowledge of Windows applications including MS Word, Outlook, Access, Excel and Internet savvy

123

Customer Service Associate Resume Examples & Samples

Microsoft Word, Excel, and Outlook
Phone Communication skills
Customer services
Strong written and oral communication
Planning and coordination
4-6 years’ experience

124

Narc Junior Customer Service Associate Resume Examples & Samples

Bachelor of Science in Business Administration from an accredited college or university required
Engineering degree preferred
Two years of experience preferred
Answer 800 numbers to North American Response Center for I &VS requests
Opens request in business system
Ensures all request details are accurate and complete, and in conformance with customer needs and technician/Local Service Center capability
Warm transfers to Customer Support Groups as necessary
Dispatches closest, available Field Technician trained on model
Assigns Return Material Authorization (RMA) to appropriate Local Service Center
Administers open requests to meet customer obligations
Performs all tasks associated and coordinates all request related activities with customer
Expert at expediting/rescheduling requests as needed to meet customer/div requirements
Management of more complex requests and ability to manage higher volume requests
Demonstrates high level of accuracy in work
Acts as a liaison to assure timely and efficient administration of requests
Provides a highly responsive service oriented interface for the customer, divisions, Field Technicians and Local Service Centers
Assists with resolution of matters pertaining to request administration, completion, and post request activities with internal groups
Assures impact of changes to requests are properly communicated to all parties involved
Reviews and distributes reports to ensure accuracy and timely response to customer
High level of After Hours process knowledge and expertise
Coordinates communication between the customer, service and divisions
Interfaces effectively with all internal staff and possesses leadership qualities
Communicates effectively with customers concerning all aspects of the request
Participates in continuous improvement activities
Role is to be a positive, self motivated, proactive, and influential member of the team
Keeps management team informed of areas of conflict that go unresolved or may pose a threat to I & VS relationship with customers
Maintains understanding of general business practices
Maintains general knowledge of I & VS products and Process Industry
May generate reports and perform analysis for management
Provide initiative and insight into process improvements
Recognized as a resource of questions and answers
Seeks out career development opportunities through additional education or training
Creates and performs presentations and leads short-term project teams
May provide training and work direction for Customer Service Representatives

125

Customer Service Associate Resume Examples & Samples

Associate’s Degree, Certification, or proven equivalent professional administrative experience
5 years administrative experience
5 years of experience working in a corporate environment preferred
Experience in Fire and Security or other major industries a plus
Strong PC literacy, advanced skills in Microsoft Outlook, Word, Excel, or PowerPoint
Experience in Admin/Carms, MasterMind, and GetPaid
A strong work ethic and ability to communicate effectively with upper management
Ability to navigate through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment
Customer service mindset and high interpersonal savvy and approachability
Consistent pleasant and professional demeanor toward all levels of team members
Ability to complete assigned tasks with a minimum of guidance and oversight
Must be able pass a pre-employment background and drug screening

126

Customer Service Associate Resume Examples & Samples

Superior analytical / creative thinking skills
Ability to assess complex processes and issues and deliver practical solutions
Technological Proficiency / Knowledge is a plus: Advanced Navigation Skills within the product proprietary systems that support the business across the region
Global Client Respect/Service: Dedicated to understanding and addressing clients needs
Planning and Organizing - Capable of organizing several complex tasks effectively in order to accomplish goals and meet deadlines
Communication: Effective telephone and written skills ncessary to interact both internally and externally with senior level professionals
Accountable, Achieving and Driving Results orientated

127

Customer Service Associate Resume Examples & Samples

Effective listening and communication skills
Time management, prioritization and organizational skills that provide the individual the ability to maintain progress on multiple tasks
Adaptability to respond to changing priorities and business conditions
Ability to function as a member of a small team and independently
Familiar with MS Excel, word and other applications. Experience with SAP is a pre
Customer focused, drive for results, problem solving and business acumen
Good working knowledge of English (oral and written) is a demand

128

Customer Service Associate Resume Examples & Samples

1 Work as an assistant of Customer Service Associate
) Apply price on website and follow till price approved
) Apply samples on website and distribute to sales
) Release some special orders in system and follow till customers/sales receive goods
2 Follow small and medium customers assigned by team leaders

129

Customer Service Associate Caerphilly Resume Examples & Samples

To answer the telephone and deal with the call to the required standard
To respond and deal with calls, queries and complaints via telephone or e-mail from our clients
To pass correct and sufficient call information to the appropriate person or department where necessary and within the required timescales
To respond to update requests as and when required
Working instructions/MIMS should be referred to at all times
To ensure all Company policies and procedures are strictly adhered to
Any other reasonable duties as and when required

130

Lead Customer Service Associate Resume Examples & Samples

Provide sales guidance to associates on the sales floor
Manage customer interaction – maintain a strong individual sales presence by assisting
Customers to ensure they receive the level of service needed
Learning – continue education to hone product, sales, and leadership skills. Continual
Learning through certification and continuing education process
Assist with the execution of all tasks to ensure the store is ready to conduct business (e.g
Replenish displays, filling holes and ensuring displays are functional)
Hold “The Mic” to drive sales when scheduled, acting as a role model for sales productivity
And behaviors
Ensure price updates are executed and POP standards are maintained in accordance with
Daily merchandising standard

131

Customer Service Associate Resume Examples & Samples

Maintain customer satisfaction
Manage incoming folders
Assist customers with any request/inquiry
Enter new orders and initiate/execute maintenance to existing orders
Coordinate orders containing new part numbers, following new part set up process
Monitor system holds to secure the information needed to release the order for production/shipment
Process customer complaints and follow to completion/resolution with the customer/sales representative
Process requests for quotes and special pricing of both stock and custom parts
Actively recommend blanket orders or “up-sell” concept where possible
Report lost sales and lost opportunities to management
Keep both sales representative and supervisor appraised on potential problems
Provide account reports and details to sales and manager
Participate in continuous improvement activities and projects
High School or GED required
3 years of customer service experience or college degree in business discipline may be substituted
Mature person with an extensive customer service background, preferably in a manufacturing setting
Able to handle multiple priorities is a must. Must be detail oriented, a quick learner, and a team player
College preferred

132

Customer Service Associate Resume Examples & Samples

Receive inquiries and release information in accordance with established policies and procedures
Give directions/information to visitors, guests, residents, sales representatives, etc
Report suspicious persons/information to supervisor immediately
Operate computer, copier, office machines, etc., as directed
Assist department directors in administrative matters. (i.e., typing reports, correspondence, etc.)
Agree not to disclose resident’s protected health information and promptly report suspected or known violations of such disclosure to the Executive Director
Report any known or suspected unauthorized attempt to access facility’s information system
Accept job applications and forward to appropriate department heads
Organize work to be addressed by receptionist on other shifts
Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility
Follow all established safety procedures and precautions when operating office equipment

133

Registered Customer Service Associate Resume Examples & Samples

Efficiently manage inquiries from CWM FAs and Clients for New Account Opening/Asset Transition
Strong problem solving and decision making skills, combined with an understanding of regulatory requirements are required to perform job functions
Interprets procedures/ instructions to resolve problems within established policies and procedures, while adhering to banking and brokerage regulatory requirements
Works under little to no direct supervision while performing job duties
As required, may train lower level team members
Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided
Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function
Strong Computer Skills (MS Office)
Ability to build rapport over the phone
Ability to be flexible with work schedule to include weekends and evening
Proven success working in a team environment
Solid work ethic, professionalism, and positive attitude
Ability to thrive in a dynamic work environment

134

Seasonal Customer Service Associate Resume Examples & Samples

Answer a high volume of incoming calls for raffle-related questions
Handle changes to orders already processed
Answer participant emails
Respond to departmental voice mail
Sort incoming and process outgoing mail
Perform other job-related duties as assigned
2 years of previous customer service experience preferred
Strong customer focus with superior phone presence
Ability to communicate clearly, both verbally and in writing
Ability to work on multiple projects and meet deadlines by setting priorities with work projects
Ability to establish and maintain effective working relationships with coworkers
Proficient with computers, Microsoft Office (Word and Excel)
Knowledge of Microsoft Access is preferred but not required
Bilingual – English/Spanish is a plus

135

Gift Wrap & Customer Service Associate Resume Examples & Samples

Use product knowledge provided by the corporate offices about vendors, styles, prices, and merchandise, to assist customers with purchase decisions
Effectively process POS transactions and returns in an efficient and friendly manner
Meets or exceeds credit and email goals
Creates a positive Fitting Room environment through customer interaction and recovery
Upholds the values and integrity of the company
Works well with others to accomplish tasks, solve problems and achieve goals
Recovers and sizes merchandise to maintain presentation standards
Must have strong verbal communication skills and customer service skills

136

Customer Service Associate Resume Examples & Samples

Take inbound calls as needed
Process existing insurance policy changes for policy owners and field partners
Effectively communicate with policy owners, field and internal partners
Requires Associate's degree or 2-4 years experience
Upon entry into the position, must become an associated person of Princor Financial Services Corporation, which requires fingerprinting and a full background check, if you work with variable products
Continuing education such as LOMA, CLU, ChFC is strongly recommended
FINRA registration may be required
Must develop a basic understanding of business and personal case concepts
Must be detailed oriented and have the ability to organize and prioritize workload
Must develop strong technical proficiency with product systems and processes
Strong computer skills required including the ability to use mainframe and PC based systems
Must demonstrate strong and effective interpersonal skills with internal and external customers and be able to respond to difficult situations that require tact and diplomacy
Requires strong customer service, and written and oral communication skills
Must exhibit the ability to prioritize work and maintain service standards in a fast-paced environment with high accuracy and within acceptable turnaround times
Must be an effective team player and a positive influence within the organization
Must develop solid product knowledge
Must work professionally and diplomatically with very demanding and diverse distribution channels

137

Customer Service Associate / Receptionist Resume Examples & Samples

Operate paging/telephone system as required
Offer beverages to visitors waiting for administrative personnel, as appropriate
Agree not to disclose assigned user ID code and password for accessing resident/facility information and promptly report suspected or known violations of such disclosure to the Executive Director
Attend inservice training sessions and other facility meetings, as directed
Report equipment malfunctions or breakdowns to your supervisor as soon as possible
Ensure administrative supplies have been replenished in work areas as necessary
Knowledgeable of proper procedures for handling confidential information
Demonstrated organizational skills

138

Customer Service Associate Resume Examples & Samples

Process customer orders/changes according to established department policies and procedures
Provide timely and accurate information to incoming customer order status and product knowledge requests
Process general customer requests as needed
Process customer returns according to established department policies and procedures
Understands business processes and makes proactive decisions, effectively solving Customer issues, and increasing sales
Process customer quote requests as needed. This requires a thorough understanding of the TE quoting process and all associated programs to complete
Thorough review of all key customer documents and knowledge for escalation if additional review required
Generate/manage backlog orders, open order reports, forecast reports and communicate late deliveries to the Customer and Team and identified
Work collectively with all aspects of the Supply Chain to ensure the customer’s needs are met in a timely manner
Build and maintain strong business relationships with Customers to drive an exceptional Customer experience
Focused effort on strengthening customer relationships by acting as a liaison between Customer and any internal points of contact
Initiate and facilitate meetings with customers and internal points of contact to proactively identify issues and/or drive process improvements for said Customer
Independently, or as a team member, investigate and resolve Customer issues (e.g., delivery, price, quality)
Identifies and drives corrective actions and improvement projects that will raise Customer satisfaction levels
Work with assigned Key Account Manager to execute Customer initiatives
Performs statistical analysis relating to product, bookings, billings, opportunities and Customer profiles
Analyze, identify, and share key customer insights through monthly reporting with internal partners to facilitate decisions on business processes, rules formulations or modifications, product enhancements, and market opportunities
Identify sales opportunities and assist in developing the pipeline for future sales activity through daily interactions with Customers
Proficiency in SAP
Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)
Bachelor’s degree strongly preferred
Minimum 3 years’ experience in Customer Service role
Job Competencies
Excellent interpersonal and communication skills
Team player/able to work well with others
Ability to work well with little supervision

139

Annuities Customer Service Associate Resume Examples & Samples

Position requires FINRA Series 6 and 63 license or to obtain license within 150 days of hire
Four year college degree preferred
Proven record of dependability. Punctual and reliable attendance of the Customer Service Associates is critical to the success of a fast moving inbound service center
Annuity/financial services industry knowledge is a plus
Possess strong relationship building skills

140

Customer Service Associate Resume Examples & Samples

High School diploma required, College degree preferred
Solid customer service experience required
Bilingual Fluency a plus (English and Spanish)
Must be able to learn and retain a large amount of technical information in a relatively short period of time
Data entry skills and Window-based applications knowledge is required

141

FR Customer Service Associate, Communities Resume Examples & Samples

Must be fluent in French AND English (Written and Verbal communication)
Completed NQF Level 4 or equivalent qualification
1+ year of relevant customer service experience
Proficiency in Microsoft Outlook and MS Office applications
Experience working in a customer service or call center preferred

142

Facilities Customer Service Associate Resume Examples & Samples

Advanced computer skills and demonstrated experience with office software and email applications
Demonstrated success in following through and completing projects
Excellent organizational skills and attention to detail
Ability to prioritize, multi-task, and assign work to others
Ability to take initiative and ownership of projects
Ability to routinely and independently exercise sound judgment in making decisions
We are unable to provide Sponsorship for this position

143

Customer Service Associate Resume Examples & Samples

Ability to work a (7.5-hour) shift between 8:00 AM - 6:00 PM Monday through Friday
Deliver high-quality, efficient performance to our customers
Passion for teamwork; contribute to individual and team goals in order to deliver highly responsive, customer focused service that results in high customer satisfaction
Respond to telephone and email service requests with timely and accurate information
Work collaboratively with business partners to provide sustainable solutions for customers
Identify, track and share in the remediation of trends that impact operational efficiency and customer satisfaction
Embrace and lead change to improve workflow, enhance customer satisfaction and reduce operating costs
Deliver outstanding customer service through verbal, written and/or interpersonal communication
Demonstrate the ability to excel when faced with multiple, concurrent and rapidly changing demands
Ability to successfully navigate the systems used to perform the work including computer applications, web applications and insurance contracts and statutory verbiage
Embrace the challenge of a fast-paced, front line customer service environment
Demonstrate the ability to work independently and within a team setting
Seek out job challenges and opportunities to constantly improve skills
Consistently demonstrate a high level of professionalism and a strong work ethic that facilitate positive results

144

IT Customer Service Associate Resume Examples & Samples

Attains a minimum of 85.5 of working hours each day in an available state while logged into the telephone ACD queue must log in promptly at designated work hours
Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement by documenting all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues
Performs incident notification and escalation to ensure problems request issues are communicated effectively and receiving proper management attention
Participates in operational readiness testing for new business transition activities as required
Minimum of 1 years of experience with Computer Science including Customer Support
Minimum of 2 years of experience Customer Service or Public Relations and incident tracking system
Print Services
Familiar with Lotus Notes Ability and desire to build additional technical skills
Ability to follow instructions to produce desired results
Aptitude to multi task workloads
Willingness to travel as required

145

Junior Customer Service Associate With German Resume Examples & Samples

Previous experience in customer service is not a requirement - we would provide you with an opportunity to gain experience and learn!
Work for a global company with global opportunities, the hub that sustains the activity of car dealerships in the whole Europe, Middle East and Africa – the world has no borders with Accenture!
A challenging and dynamic workflow, ability to apply previous knowledge and learn new skills
A various range of company benefits
Trainings
Performance bonuses
Gym and private medical subscription
Meal vouchers
Additional vacation days
Working in a leading technology and service providing company
Developing knowledge of automotive industry processes
Learn the best practices in client relationship management
Proactively contact customers when issues in various applications may affect delivery commitments
Document support efforts/ steps and record customer information in a tracking tool
Understand customer needs in order to recommend appropriate solutions
Develop and maintain positive relationships with the customers we serve and our collaborators/ coordinators (dealerships and its representatives, various internal departments and coordinators – Network Development, Sales, Service, Spare Parts, Application Managers, Specialized IT Teams)
Develop and maintain a proper level of understanding of customer, market, product and industry requirements, in order to keep high rates on customer satisfaction
Update the customers, following up on solutions and communicate in a timely, professional and complete manner
Act as the knowledge resource for a product/service and use this knowledge to raise process and/or procedure improvement opportunities to supervisor/team lead
Deliver new hire training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material

146

Customer Service Associate With Hungarian Resume Examples & Samples

Written and spoken ability to communicate in HUNGARIAN (at least B2 level)
Ease in interacting with people from various cultures
Responsibility, accuracy
Ability to adapt to all the challenges of a new project

147

Customer Service Associate With English & Spanish Resume Examples & Samples

Providing excellent customer service
Resolving issues in a timely manner and ensure high levels of customer satisfaction
Gaining and maintaining Client confidence and organization’s trust by developing efficient relationship
Providing explanations in relation to customer issues (both written and by phone); communication with clients in a professional manner maintaining confidentiality
Performing order entry using internal systems
Performs the tasks with very minimal to zero supervision (as necessary)
Seek missing information and finds solutions
Reporting expected vs actual output
Escalating issues and seeking advice with Team Leaders when facing non-standard issue
Bachelor or master degree
Customer services experience - min. 6 months - ideally within online related services
Written and spoken fluency in English and one of the following languages : Spanish/Italian/German/Portuguese/French
Focus on assisting clients by driving the right product adoption for the right client – previous B2C experience would be an asset
Self-driven with attention to detail and follow-through
Ability to multi-task and work under pressure
Ability to understand current clients’ processes and guidelines

148

Customer Service Associate With German Resume Examples & Samples

Written and spoken ability to communicate in German (at least B2 level)
Written and spoken ability to communicate in English for Accenture interaction
Previous experience in customer service, including complaint-handling is a plus, but not a requirement
Competent Microsoft Office user: Excel, Word and Power Point

149

Customer Service Associate Resume Examples & Samples

Provide information to policyholders, parents, spouses, and beneficiaries
Receive, evaluate and answer customer inquiries which are predominately routine but may require deviation from standard screens, scripts and procedures
Use computerized systems for tracking, information gathering, providing information, referrals, routine transactions and/or troubleshooting
Answer product, account, policy and service inquiries, resolve concerns, and promote services by responding verbally and/or in writing
Please note this position is located in EL Paso, TX and Roseland, NJ
Typically 1-3 years of directly related customer service experience and well developed transaction processing experience
College degree or equivalent business/military experience preferred
Strong people skills with an ability to think like the customer
A passion for delivering top quality service
Proven record of dependability; punctual and reliable attendance is critical to the success of a fast moving, inbound service center
Ability to learn and retain a large amount of technical information in a relatively short period of time
Proficiency with keyboarding and window-based applications, including Internet
Proven self motivation and active listening skills
Excellent organization and prioritization skills
Ability to work from home when needed. Upon the successful completion of training and meeting all operational metrics for a period of time, an alternate work schedule is possible

150

Customer Service Associate Resume Examples & Samples

Competitive base pay along with quarterly bonuses that are influenced by maintaining Attendance, Schedule Adherence, and Quality as well as an annual review of compensation
Paid 4 week training
Set schedules with split days off. Hours of operation are between 5:00AM – 12:00AM, 7 days a week. Must be available to work holidays
Medical, Dental, Vision insurance, with no waiting period
401(k) with a company match (You put in $1.00, we put in $2.00)- Always fully vested
Generous paid time off (21 days for years 1-5, and increases after that)
10 paid holidays per year
Education Assistance, Adoption Assistance, and Commuter Assistance
Rewarding environment with opportunity for advancement

151

Customer Service Associate Resume Examples & Samples

Schedules customer work for In Shop or Mobile
Performs Customer Interview utilizing the Interview Wizard
Manages the work order, including customer contact during the diagnostic, quoting, repair and invoicing (or claim creation) processes and ensures that all applicable SRTs are built in the job plan
Conveys parts needs by name or P/N to the Parts Professional on the shop floor
Use QuickServe Online for Parts lookup, Service and Warranty Manuals and information
Utilize the Onan and Cummins Parts Catalogs, Fleetguard Cross Reference
Actively involved in service center marketing and up selling
Complies with all safety policies and procedures at all times
Performs other service or parts front counter related duties as may be assigned
Good verbal communication skills with external and internal customers
Experience necessary in handling customers in a courteous and professional manner
Analysis/problem solving with basic knowledge of diesel engine technology
PC skills for written communications
Demonstrates team leadership and motivates others in a team environment
Demonstrates commitment to and creative thinking for continuous improvement
Ability to develop and maintain a good business relationship with customers
Demonstrates ability to initiate, expedite and follow through to task completion
Ability to positively react to change in environment, processes and people
Ability to perform quick decisions, have a decision making process in place
Minimum high school graduate or equivalent
Experience with handling customers in a courteous and professional manner

152

Customer Service Associate Resume Examples & Samples

Associates degree in Communications or similar field of study preferred
2+ years experience in customer service
Omni Channel Contact Center environment experience
Background working with social media in support of Customer Service efforts
Working knowledge and understanding of social media platforms
Excellent communication skills with the ability to effectively communicate information in written and verbal format
Ability to resolve difficult or stressful customer service issues
High level of commitment to exceptional customer service
Experience working in a fast-paced customer contact center environment
Excellent proficiency in computers
Good keyboard skills
Customer service focus
Strong organizational skills, attention to detail and accuracy oriented
Work well as a team member
Familiar with Academy products
Acceptable level of hearing and vision to perform job duties

153

Customer Service Associate Resume Examples & Samples

Deliver extraordinary customer experience on every interaction by responding to questions concerning customer orders and requests in a fast paced, structured customer care environment
Grow and nurture customer relationships on every interaction that results in measurable customer value
Offer custom solutions that benefit the customer
Communicate via various channels such as telephone, email and chat with customers and internal support areas including production, sales, engineering, logistics and others as necessary
Commit to being part of the solution when faced with a challenge
Liaise effectively with various internal business partners like engineering, planning and sales to resolve Customer inquiries and requests
Ability to work in a shift based environment

154

HDI Customer Service Associate Resume Examples & Samples

Associate will also place outbound calls to customers from leads that were obtained from various marketing resources. Using a uniform script, the associate will qualify the customer, explain our product offerings and suggest why they should choose Home Depot for their home improvement needs
Minimum Age: 18
Must pass Background Check

155

Customer Service Associate Resume Examples & Samples

Ensuring the complaints are close looped within the best possible turnarounds (48 hours or less)
Work closely with multiple units and functions to provide the best possible solution to customer issues
Display high degree of empathy and understanding of customer needs in providing solutions
Responsible for accurate responses to clients of requisite quality
A strong communication style, ability to influence at all levels, good temperament and ability to manage relationships with customers, key internal stakeholders is a must
Preferable - Masters

156

Customer Service Associate Resume Examples & Samples

Works as Client liaison for the team
Gathers team data and generate reports to management Day to Day Activities
Gathers required customer specific information
Enters information into client system accurately
Generates Sales Orders and follow up with suppliers customers
Minimum of 6 months of data entry or supply chain experience
Minimum of 6 months of client work experience
Minimum of 6 months of experience working with MS Office
Must be US Citizen

157

Customer Service Associate, German Speaking Resume Examples & Samples

Provide account and application support to customers, specifically with regards to software functionality and troubleshooting of system configurations and network settings
Provide prompt, efficient, detailed, customer-oriented service to Amazon customers
Act as an advocate for our customer, reporting and acting on observed areas for improvement
Assume responsibility for developing detailed knowledge about specific product lines and features
Ensure interactive website features are operational and surface all problematic issues for immediate correction
· Actively seek solutions and identify trends and suggestions to customer needs
Fluency in English and German, written and verbal communication
Superior troubleshooting and analytical skills in conjunction with a structured systematic approach to problem solving

158

Every Other Weekend Customer Service Associate Resume Examples & Samples

Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures
Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc
Greet visitors. Direct to appropriate office and/or resident room, with tact and courtesy in a professional, positive manner
Receive, sort, and distribute mail as directed
Announce emergency codes and instructions over public address system required
Follow established ergonomics policies and procedures governing lifting techniques, repetitive tasks, and the use of safety equipment and supplies to prevent work-related injuries and illnesses
May be trained and assigned to perform the Customer Care Liaison duties as needed
Perform other duties, as assigned

159

Customer Service Associate Resume Examples & Samples

1 or more years customer service or account management experience in a manufacturing, distribution or closely related industry environment
2 year degree is preferred
3 years of experience with Microsoft Office, including Word and Excel is a plus
Ability to work in a fast paced, team oriented environment

160

Customer Service Associate Resume Examples & Samples

Manage relationships with all customer channels through these communication vehicles: calls, Emails, Chats, and faxes and assist all customers in a professional, courteous, reliable, and responsive manner. Respond promptly with appropriates sense of urgency to customer contacts while providing superior customer service. Answer questions and provide product, processing, and pricing guidance
Negotiate disputes of large dollar amount problems ($0 - $20,000+) in as a company and customer advocate. Negotiations may include allowances, credits, or replacement orders
Follow up on outstanding issues/negotiations that may take months for final resolution. Maintain accurate and complete history of customer concerns by entering notes in the AS-400 system. Follow guidelines/processes and determine appropriate concessions to customers as needed. Negotiate with suppliers including product vendors and carriers for actions or credits as necessary. Utilize best judgment in many unique situations that don’t occur repeatedly
Reach out to other teammates or other CES departments for further assistance with vendor/customer negotiations. Handle disputes customers relating to over 1,000 vendors and service companies
Follow-up and ensure that customer credit is given promptly and accurately, including credit/debit memo process and MRA handling
Answer product operational questions for customers. Utilize vendor calls, operating/installation instructions or service providers
Shipping related questions including setting up storage for redirect shipments
File shipping and handling claims including arrangement of inspections, arbitrating claims, and following up to assure resolution and customer credit
Develop and maintain a sufficient level of knowledge on customer issues, vendor processes, products and systems
3 years experience working in an office/call center or customer service environment
Strong verbal and written communication skills are essential requirements for the position
High level of detail orientation, follow up, decision making, multi-tasking ability and problem solving are necessary. Negotiation skills require ability to balance profitability and customer experience across the organization during expediting, pricing concessions, and problem solving when there is not a clear cut guideline
Ability to build and maintain rapport with all types of customers
Ability to calculate basic math equations including pricing, discounts, mark ups
The position requires above average personal computer skills and proficiency using Microsoft Office software to include Excel, Word, and Email and the ability to use Intranet and Internet applications
Accurate grammatical and spelling skills are necessary

161

Customer Service Associate Resume Examples & Samples

Provide written and or verbal quotations to customers concerning pricing, delivery and company terms and conditions in a responsive manner
Proactively provides the customer with current information on open orders ands other account issues
Manages and maintains OMAR order entry system with customer’s current requirements; coordinating any changes with the buyers, field representatives and or sales managers as required
Investigates and provides resolution to any issues the customer encounters with our company
Maintain consistent communication with product line manager, sales managers and field representatives
Maintains quote management system for assigned customers
Ability to read, analyze, and interpret customer requirements
Ability to interpret and follow a variety of instructions provided in written English, oral or diagram
Must be proficient in Microsoft Office, (Word, Excel, PowerPoint and Access)
Strong written and verbal communications skills required

162

Web Customer Service Associate Resume Examples & Samples

You have a passion for people and exceptional ability to create strong personal relationships through verbal & written communication skills
You are extremely detail-oriented with impressive organizational skills and excellent follow-through
You pride yourself on your superior time management and have the ability to work in a fast-paced environment
You are self-directed, motivated to take initiative and able work with little supervision
You have a positive attitude and strong desire to learn
You believe customer loyalty can be a company’s number one sales tool
You are very proficient in Microsoft Office, multi-tasking and working with several software programs at the same time
A bonus: You possess knowledge of JDE/AS-400 or a similar order and inventory management system
A bonus: you’ve worked with Hybris B2C, Hybris PCM and/or Blue Martini
You have previous retail experience and customer service experience
You possess a passion for the outdoors, including one of our core sports
You have a High School Diploma or equivalent with some college preferred
Compile and input accurate product assortment data into Pearl Izumi’s content management system ensuring data integrity for both seasonal and off-season launches
Manage all seasonal translations for international sites
Perform rigorous testing for each seasonal launch
Drive sales to achieve brand financial goals by ensuring that all products are presented in the best depiction possible via imagery, accurate Product Detail Page description copy, etc
Oversee customer product reviews and report out on monthly trends

163

Senior Customer Service Associate Resume Examples & Samples

Minimum of 2 years in a customer service role
Organization, detail orientation and multi-tasking skills required
Basic math and computer skills
Excellent phone and communication skills
Ability to learn quickly, process high call volume, and think outside the box
Strong work ethic, do what it takes to get the job done approach, while maintaining high business ethical standards
Proficient in Excel, Word, PowerPoint, and Outlook

164

Customer Service Associate Resume Examples & Samples

Successfully complete training to become knowledgeable about the waste services industry and Republic Services’ processes, services and policies
Respond in a timely and accurate manner to routine customer service calls, ensuring that residential and commercial service issues and concerns are treated in a respectful and professional manner
Effectively respond to routine issues regarding general residential and commercial service matters, which may involve outbound calls and other communications to resolve simple issues including, billing questions, service inquiries or cancellations, residential price increases and equipment issues
Return all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner as possible
Receive and review individual performance metric reports and action plan with manager to understand individual performance. Enter service data into computer for billing and scheduling purposes

165

Customer Service Associate Resume Examples & Samples

6 months experience using a computer, including inputting, accessing, modifying, or outputting information
6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information
1 year retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
1 year retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden)
1 year experience working in any department at a Lowe's retail store

166

Customer Service Associate Resume Examples & Samples

NEW YEARS DAY
MEMORIAL DAY
INDEPENDENCE DAY
LABOR DAY
BLACK FRIDAY (Day After Thanksgiving)
CHRISTMAS EVE
NEW YEARS EVE

167

Customer Service Associate Resume Examples & Samples

Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction
Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling
Maintain an accurate directory of customer contact details and company information for assigned customers and communities
Proactively seek out opportunities to obtain electronic data feeds and websites that can be scraped
Follow up field visits with client care calls, soliciting feedback on the quality of service and effectiveness of training sessions, contributing to the ‘Service Override’ assessment of the field team
Support sales colleagues to ensure the highest standard of customer service is maintained
Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort
Experience in high volume customer service call center; building rapport over the telephone and overcoming objections
Experience of delivering results whilst working to deadlines under pressure
Excellent communication and influencing skills; verbal and written
Confident personality with the ability to communicate effectively with both internal and external stakeholders
Ability to plan and organize workload in a fast-paced environment
Ability to act on own initiative and work successfully alone and as part of a team
Ability to adapt quickly in a technology led environment

168

Customer Service Associate Resume Examples & Samples

Comply with TE’s Continuous Improvement Initiatives
Bachelor’s degree, preferably commercial
Good working knowledge of English and Polish (oral and written) is a demand

169

Customer Service Associate Resume Examples & Samples

Perform order entry in SAP system
Co-ordinate orders, liaising with internal and external customers to delivery and AR collection
Manage complaints and return process
Supporting Sales in all order related activities, ensure proper documenatation is maintained and transactions are carried out in acccordance to company policy
Generating reports for management meeting and analysis
Bachelor’s degree strongly preferred and/or minimum 3 years’ experience in Customer Service role
Must be able to speak and write English
SAP Skill compulsory
Strong interpersonal / communication skills and a team player

170

Customer Service Associate Resume Examples & Samples

Transcription and entry of paper/fax customer purchase orders into TE SAP order management system
Completely and accurately enter all relevant purchase order data elements including part numbers shipping and billing information, and any special instructions
Orders are to be created per documented work instructions
Manage all system alerts and ensure all data elements have properly mapped from the customer transmission to TE SAP system
Receive inbound quotation requests from customer and sales. Generate standard quotes using TE SAP System. Send quotes via email to customers and sales

171

Customer Service Associate Resume Examples & Samples

Performs other duties as assigned. Examples include, but are not limited to: taking an inventory or participating as a new store visual support associate; traveling as needed through the home district and into other districts as required in support of ongoing new store and remodel programs
Prior experience in merchandising and visual presentation in a retail environment
Working knowledge of basic carpentry tools
Basic computer skills, including Excel and Word

172

Customer Service Associate Resume Examples & Samples

Delivering an exceptional customer service experience
Maintaining a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
Demonstrating consultative experience, ability to influence, and resourcefulness
Feeling energized by a desire to help and connect with people
Exhibiting an ability to maintain progress on multiple tasks, set priorities, and manage time effectively
Working in a shift based environment
Acting as a team player, critical thinker, self-motivator, and problem solver
Maintain a proactive positive attitude
Willingness to accept coaching as a way to improve your service to customers

173

Customer Service Associate Resume Examples & Samples

Be an action-oriented, flexible problem-solver who will assist customers in expediting orders
Correcting post-sale problems
Communicate with customers primarily via email and phone utilizing a variety of software tools to navigate customer accounts
Research and review customer policies
Communicate effective solutions in a fun, and fast paced environment
Ability to use a desktop computer system
Excellent typing skills
Demonstrable understanding of the Internet, Amazon.com website, and competitor websites
Ability to communicate correctly and clearly with both internal and external customers
Excellent documentation skills
Good comprehension skills-- ability to clearly understand and state the issues customers present
Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
Ability to approach problems logically
Strong time management skills
Ability to effectively prioritize work time to ensure productivity and department standards for time spent

174

Customer Service Associate Resume Examples & Samples

Respond within department service standards to all telephone calls from clients and advisors by providing account information regarding a broad range of subject areas such as product, procedures, tax, and transactions
Utilize all reference materials and deliver consistent information to our customers
Deliver trusted, professional, and reliable service to John Hancock Policy Holders and Advisors
Provide effective and timely resolution of a range of customer inquiries
Maintain a positive and cooperative tone at all times with both customers and coworkers
Focus on taking ownership of each call and striving for first call resolution
Complete ongoing training to stay abreast of product, industry service and policy changes
Process transactions over the phone and take instructions for follow-up which include but not limited to address changes, form requests, benefit summaries, and billing inquiries
Determine requirements needed in order for client and advisor request to be processed
Coordinate with other departments to determine best approach for resolving service or operation issues. Utilize support staff and follow escalation procedures as needed to ensure quality service
Resolve or negotiate “win-win” solutions to client issues directly or by consulting with appropriate resources such as Team Leaders, peers, or other business units
Document, track and report significant client/advisor discussions or complaints
Perform all follow-up customer calls in a timely manner when necessary
Assist clients and advisors with website inquiries. Promote self-service where applicable
Candidate must meet job expectations and pass all performance metrics in his/her current Unit
Excellent written and verbal communication skills. Ability to converse effectively using the English

175

Customer Service Associate Resume Examples & Samples

1+ year of previous Customer Service / Call Center experience
Working knowledge of ZenDesk (customer service platform) and Magento (ecommerce platform)
Previous Data and Order entry experience

176

Customer Service Associate Resume Examples & Samples

Serve as day-to-day operations contact between BioMarin and BioMarin’s contracted Distribution Partners. Primary focus will be in customer service and product distribution. The Customer Service Associate will also be required to offer solutions to problems and provide action plans to BioMarin Distribution Partners
Follow and adhere to agreed processes defined for the department
Order and shipment coordination for all international customers, in close partnership with the Logistics and Finance departments internally and distributors and customs brokers externally
For international orders, work closely with Area Directors and customers to ensure all export documentation requirements are in place prior to product shipment. This includes preparation of commercial invoice, certificate of Origin and other documents as needed
Resolve any issues, which could result in the shipments being delayed as well as manage both internal and external customers if delays do occur
Continually seek and identify new areas for enhancement as related to customer service and product distribution
Participate in cross functional team projects
Monitor Oracle transactions with 3PLs managed through an EDI interface
Ensure all transactions are complete for month end, from an order management and customer set up point of view
Work alongside a busy Commercial Operations team and deal with ad-hoc requests and offer logistical support when necessary
Small requirement for national and international travels
Strong customer service experience in an international environment desirable
Previous experience with import/export regulations
Presentation skills and able to communicate effectively
Knowledge of Oracle or similar ERP system
Additional language a plus

177

Customer Service Associate Resume Examples & Samples

Follows posted instruction on use of various detergents and tools to be used to clean specific areas. Some tools are mechanical
Performs cleaning assignments at the same time daily, unless otherwise instructed
Cleans up spills promptly
Cleans driver’s restrooms and lounge as needed, but no less than once daily
Keeps all storage closets/rooms in a clean and orderly condition
If applicable, cleans room and changes linens when a driver vacates his/her room in the driver’s dormitory
Cleans outside terminal grounds as requested (i.e. pulls weeds, maintains grassy areas of sidewalks/parking lot)

178

Customer Service Associate Resume Examples & Samples

Support all internal and external partners to address customer’s needs and help grow the business
Process returns, debits, credits, sourcing orders, inquiries, feedback and quotes
Captures lost sales to improve local inventory. Cross reference requested items to find on-contract, compliant alternates. Utilize Sourcing to supplement current RedBook offering
Accurately prepares referral orders for customer pick up. Keep record and track referral orders and back order items
Works effectively with cross functional partners in a team environment to accomplish organizational goals and to identify and resolve problems
Work in an environment with external partners daily, where exceptional business acumen and poise are necessary
Actively participate in a safety culture and use safe practices in everyday operations. Participates in all required training to ensure proper compliance of HAZMAT and safety principles
Opens and directs mail to proper area. Performs filing functions for pick tickets, reports, and other documents. Respond to emails timely

179

Customer Service Associate Resume Examples & Samples

Completes lottery, bill pay and Western Union transactions while adhering to company and legal regulations. Follows company, state and federal guidelines for tobacco and alcohol sales
Performs refunds or exchanges while following company policy to ensure a quality customer service experience and maximize profits. Assists in handing out paychecks or other paperwork to associates
Responsible to keep desk area clean and organized. Completes necessary logs for store compliance policies regarding lottery, bill pay, Western Union and store donations
Ensures smooth function of department and store by cooperating with co-workers and superiors. Responsible to continuously improve job performance
Performs other duties as directed by superiors

180

Customer Service Associate Resume Examples & Samples

Keys class credit (parts coming back to DC) manually for stores as needed
Checks nightly billing report to ensure store has placed an order. Calls store to check if order was placed but did not go through
Ensures orders are completed that are keyed and purchased as factory special order from suppliers
Verifies that parts reported as damaged or is defective is within acceptable time period so part can be sent back to manufacturer or repair depot to get repaired
Ensures transfers go between a local and jobber or independent jobber when no account between the stores exists
Resolving orders not transmitted to RADS
Makes claims to carriers for damaged freight
Creates manual hard copy of returns for items that do not have a specific AR number to be submitted to the correct supplier for credit issuance
Stocking parts and various warehouse responsibilities

181

Customer Service Associate Resume Examples & Samples

Explains and upholds contract coverage to customers and/or contractors
Adapt to a fast-paced environment
100788

182

Customer Service Associate Resume Examples & Samples

Actively monitoring orders placed via Deliveroo up to completion
Answering inbound calls from Customers/Drivers/Restaurant
Proactively Liaising with Drivers/Restaurants to ensure orders run smoothly
Providing feedback to relevant departments to help improve our customer experience
Investigate and resolve customer complaints and queries
Respond to customer issues via email and phone

183

Customer Service Associate Resume Examples & Samples

Attend to customer requests and all issues related to Export/Import cargoes via call, email, and any possible channels within agreed timelines and as assigned by direct supervisor through task demarcation or on ad-hoc basis
To ensure a smooth execution of shipment and work closely with internal stakeholders to ensure all requirements and standard operating procedure is applied
Closely follow up with Global Service Centers (GSC) to ensure Service Level Agreement meet
Coordinate within Customer Service Team on Customer Service performance improvement plan, follow up, action plan to improvement and target achievements

184

Customer Service Associate Resume Examples & Samples

Typically requires a minimum of 1-2 years' experience in a customer service environment
Ability to multi-task and make decisions based on the customer's needs
MUST be open to working a flexible working schedule to include either 1st or 2nd shifts

185

Customer Service Associate Resume Examples & Samples

Improve process and productivity
Documentation and its dispatch
Telephone etiquette
Thorough system knowledge
Live our values
Minimum 2 year of experience in handling SCM / FF customer

186

Customer Service Associate Resume Examples & Samples

Data entry of faxed, emailed, and phone in orders for production
Communicate with customers to determine expected delivery date and time
Resolves product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; and following up to ensure resolution
Greet customers in a courteous, friendly, and professional manner through written or verbal communication
Regular and predictable attendance, the ability to safely perform tasks, and adherence to all safety policies and procedures are essential functions of the job

187

Customer Service Associate Resume Examples & Samples

A high school diploma is required; Bachelor’s Degree strongly preferred
Schedules vary based on business needs. However, Customer Service is staffed Monday – Friday from 6:00 am to 9:00 pm and Saturday from 7:00 am to 5:00 pm. We're currently staffing for Monday through Friday, 12:30 - 9:00 pm
Demonstrates competence in the application and use of computer and communications technology
Develops and maintains effective relationships with employees, internal partners, and customers so that business objectives can be achieved
Proven teamwork and people skills
Bi-Lingual skills preferred

188

Customer Service Associate Resume Examples & Samples

Provide excellence in sales and customer service by ensuring a convenient and enjoyable shopping experience for the customer, including customer orders, inquiries and requests
Determine options for appropriate resolution and communicate with customers regarding actions and satisfactory resolutions. Communicate and consult with business units as required
Receive and respond to customer issues, concerns, queries, etc., via telephone
Follow up with customers as required to ensure customer satisfaction with resolution
Maintain appropriate documentation and records of customer issues, concerns, action taken for resolution, etc., in accordance with Sears’ systems, policies and procedures
Ability to analyze cause of problem and take the initiative to apply appropriate solutions
Enjoy assisting people in finding solutions to problems
Can openly share information with others and work independently
Previous experience in a Call Centre an asset
Proficient computer skills, including keyboarding and data entry
Email: resume@sears.ca
In Person: 500 College St E, Belleville ON (between 8:00am and 4:00pm)

189

Seasonal Customer Service Associate Resume Examples & Samples

Composition skills-- ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues
Desire to continually learn
Solution oriented and self-motivated
Familiarity with multiple browsers, multiple tabs and window navigation, and instant messenger tools
Fluency in Windows Operating Systems and Microsoft Outlook

190

Customer Service Associate Resume Examples & Samples

Identifying and agreeing the right solution for the customer, using your ability and your licence to wow
Thinking and acting like the customer, involving customers in determining outcomes that are best for them, understanding their short, medium and long term needs
Balancing different viewpoints and customer insight with policies, exercising clear judgement and initiative to reach the right customer outcome that is within the best interest of the Bank
Proactively working to avoid issues, confidently making self-initiated contact, anticipating needs and addressing customer queries and concerns efficiently and effectively and surprising with unexpected solutions
Interacting with customers on their terms, in an engaging way that demonstrates open-mindedness, actively listening and being genuinely curious, flexing your style to reflect customer preferences
Investigating customer queries, concerns and complaints whilst withholding judgement, using the conversation cycle and role modelling mutual respect to create exceptional customer experiences
Experience in delivering exceptional customer interactions in a professional and caring manner
The ability to balance different viewpoints, customer / client insight and policies to reach the right customer and Bank outcome
Excellent planning and organisational skills with a strong attention to detail in preparing for each contact and approaching each investigation using own judgement to balance with pace
Strong communication skills, both verbally and in writing, to deliver positive impactful communication needed to gather information, clarify circumstances, and explain outcomes clearly and effectively
The ability to remain in control and empathetic to move the conversation on and find common areas of agreement
Being an excellent team player, supporting a culture of individuality, fun, and the sharing and embedding of best practice but with the ability to work individually and under pressure

191

Customer Service Associate Resume Examples & Samples

Active participation in tiered 2 accountability as part of TEOA PIM process
Price residuals: work with Sales, Finance, etc… to resolve
Be responsive to numerous requests for information and action: delivery, price, quality, transportation, etc…
Interact internally with Sales, Product Management, Quality, Engineering, Logistics, Pricing, etc… via telephone, email and IM to support our Customers quickly
Proactively provide updates to Customer concerns and escalate when appropriate
BA/BS degree preferred (Communications, Marketing, Business or Supply Chain preferred)

192

Customer Service Associate Resume Examples & Samples

This seasonal assignment will run approximately 3 - 6 weeks
Candidates must be able to attend a mandatory on-site training, dates to be discussed
Position pays $12-$13 per hour, with opportunities for pay increases
Answer incoming calls promptly to place orders, answer questions and assist with service issues
Create a positive and memorable experience for the customers by establishing a unique personal connection and engaging in a sincere and enthusiastic manner
Determine applicability and scope of problem resolution (recovery solution) and process replacement/refund as appropriate
Meet established department average handle time /quality service levels and other identified performance targets on a consistent basis as determined by side-by-side and remote monitoring
Additional responsibilities may include but are not limited to; processing email, assisting with telephone surveys, completing call tick sheets, participating in focus groups
Previous experience with customer service in a call center or retail environment preferred
Professional verbal and written communication skills; exceptionally friendly and conversational
Good judgment in terms of customer recovery strategies
High tolerance for heavy phone work/interaction with the public/emotional conversations
Demonstrated basic computer proficiency in a windows environment, internet navigation and keyboarding skills
Self starter and the ability to work independently with a high degree of accuracy
Must be able to work the week prior to holidays
May have access to confidential information which the applicant must maintain

193

Customer Service Associate Resume Examples & Samples

Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services
Initiate contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed
Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery
Document according to procedure. Assist department in reaching call handling goals, first contact resolution goals, complaint resolution compliance, member retention and making return contact as warranted
Complete required training (including, but not limited to, annual certifications) and understand how to use tools available to recall necessary information
Effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns about KP
Maintain awareness of the way performance and actions affect members and KP’s financial stewardship
Be open and receptive to feedback, and change behavior to improve performance
Firstsource Transaction Services, LLC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws
Call center experience preferred. Health insurance experience preferred
Minimum typing speed = 30wpm
Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
Ability to thoroughly understand a large, complex organization and its functional policies, processes, and customers
Demonstrate analytical and problem-solving skills
Basic knowledge of and personal computers required, including experience with Windows based environments
Demonstrate strong reading comprehension and writing skills to analyze and document interaction
Follow established procedures to meet customer/member needs
Demonstrates primary commitment to customer/member needs (before other requirements), intervening and taking immediate action as appropriate
Ability to read and respond clearly and succinctly
Ability to understand, interpret, act on, and direct own work based on analysis of a variety of statistical measurements of individual and contact center performance

194

Customer Service Associate Resume Examples & Samples

BS degree or minimum 1 to 2 years of customer or financial services experience
Excellent oral and written communication skills and a strong commitment to providing exceptional customer service
Must be receptive to change and detailed performance feedback
Proficient with multi-tasking and Window-based applications
Proven self-motivation skills and record of dependability
Strong active listening skills and the ability to engage customers and make customer-focused decisions
Flexibility with regard to schedule; must be able to work various shifts and overtime as needed to support business objectives

195

Customer Service Associate Resume Examples & Samples

Process Client-Generated Supply Orders in support of FM Agreements
Answer phones for the department
Conduct yourself in a professional manner at all times
Friendly personality and good attitude
Proficient with Microsoft Office Applications including Word, PowerPoint and Excel
Commitment to provide a high level of customer service
Communicate well, both oral and written
Flexibility to work overtime on occasion
Some College is a plus
Entry-Level position, no experience required; some office experience preferred
Microsoft Word, PowerPoint, Excel and Outlook experience

196

Customer Service Associate Resume Examples & Samples

Responds to employee inquiries and concerns; and maintains the confidentiality of sensitive information
Coordinates selection and employment process including posting jobs, scheduling interviews, and scheduling drug testing
Schedules, plans, and conducts new-hire orientation
Provides policy information and answers employee questions regarding company policies and procedures
Ensures accurate completion of new-hire paperwork (e.g., Payroll documents); and enters new-hire information into appropriate system/s (e.g., PeopleSoft, Genesis)
Complies with all safety procedures; notifies management of accidents; and follows reporting and drug screening procedures
Tracks and maintains employee attendance records in the timekeeping system (e.g., Kronos) and manually when necessary; and reviews and produces various timekeeping reports (e.g., punch-ins/punch-outs, declines)
Performs administrative functions such as copying documents, filing, and maintaining paper files (e.g., Employee Declines Report, Driver Meal Verifications, Associate Requests, Signed Schedules, Call-Out Slips)
Assists employees in completing benefit enrollment change requests; and communicates and distributes benefit information (e.g., insurance cards)
Updates and maintains employee payroll information and personnel records while complying with file maintenance and retention requirements (e.g., Sarbanes-Oxley)
Maintains training facilities and training supplies

197

Customer Service Associate Resume Examples & Samples

Greet all customers and provide them with prompt courteous service and assistance
Provide outstanding friendly customer service
Sweep floors during store hours and assist in other maintenance duties such as cleaning break rooms, rest rooms as assigned
Keep the inside and outside of the store clean and in good order
BOTTLES where applicable: Sort returnable bottles in compliance with vendor requirements

198

Customer Service Associate Resume Examples & Samples

Receives and processes customer rental and purchase orders according to establish procedures
High school diploma or other specialized training/equivalent related experience
Minimum of two or more years of demonstrated experience in a customer service or closely related environment
Demonstrated organizational skills, attentiveness to detail, ability to work under general supervision and the ability to handle multiple projects simultaneously
Demonstrated interpersonal skills, including the ability to listen, resolve problems, deal with unresolved issues, delays and unexpected events, while effectively communicating and maintaining rapport with sales representatives and customers
Demonstrated keyboard and personal computer skills (experience with Microsoft Office including Excel, Word or equivalent applications required) including the ability to pass a 10 key assessment examination
Ability to work within a team and as an individual contributor in a fast-paced, changing environment
Ability to leverage and/or engage others to accomplish projects
Multitasks, prioritizes and meets deadlines in timely manner
Strong organizational and follow-up skills, as well as attention to detail
Regularly scheduled overtime is a requirement of this position

199

Customer Service Associate Resume Examples & Samples

Builds and maintains strong business relationships with Customers to drive an Exceptional Customer Experience
Presents TE products, services, and capabilities to best meet the needs of the Customer
Responds professionally and timely to inquiries from TE’s key accounts via multiple methods (phone, email, fax, meetings, etc.)
Independently, or as a team member, investigates and resolves Customer issues – delivery, price, quality, product and tooling information, etc.- in a timely fashion
Works with assigned Global Account Manager to execute the account plan
Remains actively involved ensuring On-Time Delivery, Billing, and Customer Experience Management
Processes customer return material authorization requests and changes to those requests according to established department policies and procedures
Initiate and facilitate meetings with internal points of contact to proactively identify issues and/or drive process improvements for said Customer
Focused effort on strengthening customer relationships by acting as a liaison between Customer Service and any internal points of contact
Working knowledge of SAP required
Bachelor’s Degree in related field preferred
3 to 5 years customer service experience required
Demonstrated ability to work as a member of an account team to identify new opportunities
Demonstrated adaptability to changing priorities, strategies, and business conditions
Advanced knowledge of Microsoft Office Suite

200

Customer Service Associate Resume Examples & Samples

Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Perform accurate price check functions
Control excessive use of store supplies, such as bags and cleaning materials
Sweep floors during store hours and assist in other maintenance duties such as cleaning break rooms and rest rooms as assigned
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job

201

Customer Service Associate Resume Examples & Samples

Profile business and consumer clients to determine financial needs and through a consultative needs based sales approach, open appropriate products and services to meet those needs
Actively profile for future business by uncovering potential business that is held by competitors and asking for that business
Make appropriate referrals to other business lines, including commercial and business banking based on information obtained through profiling
Sells and redeems savings bonds and travelers' checks and updates appropriate logs
Orders new and replacement ATM cards and processes pin changes as required. Updates appropriate logs
Issues replacement passbooks, completes and updates appropriate paperwork and logs
Processes outgoing wire transfers and collections

202

Customer Service Associate Resume Examples & Samples

Manage the Quality Assurance reviews of Suspicious Activity Alerts, the filing of suspicious activity reports (SARs), the filing of Currency Transaction Reports (CTRs), performing Enhanced Due Diligence (EDD) on high risk customers, and monitoring and reviewing of OFAC screen results. Responsible for reviewing and approving very complex QA reviews
Maintain the bank's Quality Assurance program, update detailed testing, procedures, and processes. Identify issues, exceptions and patterns, escalates to the Quality Assurance Manager
Identify and report key risk indicator (KRI) metrics produced from the quality assurance reviews. Share KRI reports with the Quality Assurance Manager, the BSA Manager, and the BSA Officer
Develop, create, implement and manage the internal BSA testing of the FCRM alert thresholds and overall tuning and optimization based on the strategy set by the Quality Assurance Manager. Assign appropriate resources, prepare written reports, and escalate issues to management
Operational relationship Various BSA/AML Consultants
Superior organizational and analytical skills. Team oriented and able to work independently

203

Customer Service Associate Resume Examples & Samples

Respond within department service standards to all telephone calls from clients by providing account information regarding a broad range of subject areas such as product, procedures, tax, and transactions
Perform outbound calls to confirm customer satisfaction
Respond to client’s emails accurately, on a timely manner
Research and administration of routine and/or non-financial transactions on applicable systems for Manulife clients and/or advisors
Participate in special projects as required and provide ad hoc analysis and reports
Other tasks/responsibilities as assigned/required
Graduate of any 4-year Bachelor's Degree course (Internal/external)
Candidate must meet job expectations and pass all performance metrics in his/her current Unit (Internal)
Above average written and verbal communication skills. Ability to converse effectively using English language
Ability to clearly understand and act on presented problem statement
Ability to compose a grammatically correct, clear and concise email
Candidate must demonstrate good problem solving skills
Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and meet tight deadlines
Candidate must be open to being cross-trained to handle multiple product lines, as well as multiple modes of communication (inbound calls, outbound calls, email response)
Candidate must be willing to rotating schedules

204

Customer Service Associate Resume Examples & Samples

Resolves customer questions, complaints and collections inquiries in a professional, helpful manner
6 Months previous experience in a receivables management, collections and contact center environment, preferred
Familiarity with Microsoft Windows, Word, and Excel applications
Knowledge of phone dialer functions and call campaigns

205

Customer Service Associate Resume Examples & Samples

Respond to customer inquiries regarding product selection, placement of orders for standard products and services, requests for prices and quotations, and complaints
Expedite orders and requests for literature
Analyze individual solutions and take appropriate action to insure that customer needs are met
Process customer orders for credit approval and maintain department records
Enter and verify new accounts and changes affecting customer accounts into the credit database
Collaborate with finance, engineering, scheduling, purchasing and inter-company
Regional account/management
Review current credit rating
Coordinate activities with internal company departments, vendors and common carriers
Provide necessary follow-up and initiate correspondence
Prepare customer correspondence concerning overdue accounts
Process customer orders and issue credits
Access, update, and maintain records for individual accounts
Prepare quotations for standard products as required
Prepare return material authorizations
Comply with export compliance
Minimum of 3 years customer service experience
ERP Experience for sales quoting/order entering
Prior ERP System implementation experience
Customer service experience in a manufacturing environment
Excellent organizational and business processes skills
Excellent communication, problem solving, and interpersonal communication skills
Results-oriented, self-driven, and have the ability to successfully prioritize and execute many detailed tasks at any given time

206

Customer Service Associate Resume Examples & Samples

Minimum of 1 to 2 years of Prudential or other Financial product/service experience
Excellent oral and written communication skills and a strong commitment to providing a low effort customer service
Strong active listening skills and the ability to engage customers and help them figure out what they need
Shifts could vary with times ranging from 9:45 to 6:00, 10:45 - 7:00 or 11:45 - 8:00 pm. Must be able to work overtime as needed to support business objectives

207

Senior Customer Service Associate Resume Examples & Samples

Be the escalation point for customer service issues escalated from Tier 1 and Tier 2 support staff
Deliver timely, accurate and respectful follow up to customer questions and issues
Build deep knowledge of 2K products
Have in depth knowledge of troubleshooting on PC as well as PlayStation and Microsoft consoles
Take ownership of Customer Service incidents and work to successfully resolve them
Interact effectively with customers and internal developers
Escalate issues as needed
Assist in generating training materials and customer facing documentation
Become the subject matter expert for Tier 1 and Tier 2 Support
Work closely with other customer service associates
Minimum age of 18 years and above
Proficient in Windows, and MS Office
Working knowledge of current video game platforms and related hardware
Ability to establish and maintain effective working relationships with various 2K teams and our customers
Reliable, and can be counted on to work all scheduled shifts
Capable of working any mandatory overtime; which can occur during the work week, weekends, and holidays
Must be able to communicate effectively in English, in both written and oral forms
Previous customer support experience in an online environment
Familiarity with Zendesk, helpdesk software or issue/bug tracking tool

208

Customer Service Associate Resume Examples & Samples

Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls
Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality
Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction
Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies
Assist in the mentoring and training of new staff
Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing trainings (formal and informal)
Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs
Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals
Educates providers on how to submit claims and when/where to submit a treatment plan
Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved
Informs providers and members on Magellan?s appeal process
Lead or participate in activities as requested that help improve Care Center performance, excellence and culture
Links or makes routine referrals and triage decisions not requiring clinical judgment
Performs necessary follow-up tasks to ensure member or provider?s needs are completely met
Provides information regarding Magellan?s in-network and out-of-network reimbursement rates and states multiple networks to providers
Refers callers requesting provider information to Provider Services regarding Magellan?s professional provider selection criteria and application process
Refers patients/EAP clients to the Magellan?s Care Management team for a provider, EAP affiliate, or Facility
Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers
Support team members and participate in team activities to help build a high-performance team
Thoroughly documents customers? comments/information and forwards required information to the appropriate staff

209

Customer Service Associate Resume Examples & Samples

Communicate with customers either by telephone and or email
Research and resolve customer questions and concerns
Traces freight for customers
Participates in proactive team efforts to achieve departmental and company goals

210

Customer Service Associate Resume Examples & Samples

Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times
Must have good people skills with an outgoing friendly positive attitude
Able to work retail hours including overtime, weekends and holidays
Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties
Able to work on feet (stand and walk) for assigned work shift

211

Customer Service Associate Resume Examples & Samples

Provide accounting related customer service to agents, agencies, clients, and internal staff. Position involves a mixture of processing oriented work with phone oriented work (roughly 10-12 calls/day)
Communicate effectively with customers to resolve questions regarding agent related issues
Work on new agent appointments including licensing and system set up related items
Set up commission schedules and codes in system to ensure that commissions pay out properly upon issuance of policies
Balance a variety of reports from one to another and resolve discrepancies
Prioritize work and have tasks completed on time
Process address changes, return mail, general correspondence, new agent set up, license updates, servicing agent changes, decease agents, name change, assignment of commissions, agent termination, direct deposit set up and tax ID number changes
Required schedule Mon-Fri 8am to 5pm

212

Customer Service Associate Resume Examples & Samples

“Smiles and Says Hi!” Greets all customers and Associates encountered with a smile and encourages others to smile and say hi. Assists customers in a friendly, courteous manner
Adheres to the “Yes We Can” policy and efficiently resolves customer’s questions and requests. Supports fellow Associates through Yes We Can actions and behaviors. Promptly responds to call box/phone pages
Consistently uses the 5 step GREAT program while interacting with customers: Greets Customer, Requests Credit, Explains Email, Asks to complete the Survey and Thanks the Customer
Solicits, opens and activates Kohl’s Charge applications in accordance with Company standards
Solicits e-mail addresses from customers
Responds appropriately to POS backup calls and Service Desk calls. Assists at POS and Customer Service as needed and complies with the Company’s “2 in-a-line” standard
Properly holds merchandise for customers when needed, including returning merchandise not picked up to the sales floor. Processes rain checks within Company standards

213

Customer Service Associate Resume Examples & Samples

Handle incoming calls and other communications. Provide accurate information and support to dealers, distributors, mass retailers, consumers and other departments regarding, order status, order inquiries and changes, order tracking, shipment issues, and policy questions. Responsible for handling incoming orders, logging 100% of contacts in the Salesforce CRM system, and processing returns and credits. Thorough working knowledge of order entry system and other modules to handle all aspects of order management required. Working knowledge of warehouse operations in relation to order handling and parts distribution is necessary
Provide technical frontline support to dealers, distributors, mass retailers, consumers, third-party providers and other departments regarding part identification, pricing, part availability, part research, and internal part issues. Assist in determining product and interchangability requirements. Thorough working knowledge and operation of online parts reference tools and processes required
Make sound decisions to resolve any issues and/or problems related to phone calls, emails, faxes and electronic orders by utilizing available resources such as internal and external personnel, software programs, documented procedures, and all reference materials to ensure customer satisfaction. Responsible for creating and maintaining process documentation. Utilizes Project Management tools as necessary. Participates in departmental and divisional projects as assigned. Effectively organizes, assembles and arranges resources for optimum efficiency
Demonstrate and continue to develop through training, team involvement, and interaction with other departments, the skills needed to maintain the highest standards of professional excellence. Skills to include proper telephone and email techniques per department guidelines
Provide daily departmental support by managing the following: divisional marketing programs, distributor/dealer account maintenance, system order exceptions monitoring and resolution, order expediting, claims and part return processing, electronic order administration (EDI, EDN, OMS), inventory allocation checks, cross referenced parts maintenance, and multiple reporting functions. (Excel, Access, SAP, DPE). Analyzes and adjusts work procedures for maximum efficiency
Additional duties and projects as assigned; most commonly assigned include dealer closeouts, online store administration, Toro employee parts sales, Engineering and in-house orders, and third-party escalated case handling utilizing SalesForce software

214

Customer Service Associate Resume Examples & Samples

Processes for correcting EDI or keys receipt of parts for incoming freight
Runs reports and reviews "old" open positions. Deletes old lines as necessary so parts can be reordered for DC stock
Writes checks at DC and maintains manual check log
Performs end of day accounting for stores and the transferring of funds from local bank account to HQ’s bank account. Handles bad checks from customers of stores (do a journal entry and fill out Global Services payment slip). Investigates credit card disputes. Answers cash on demand calls by accessing store’s AR to get true total of stores purchases
Researches results from jobber short paying DC, identifies and passes on to RGN clerk to do further research into each deducted item
Distributes month end AR statement to stores. Stores can get statement from Storefront but may also mail or email
Maintains miscellaneous account for transactions where funds are received from outside and then paid for various activities
Generates report where info is plugged in by the DC for any store ARs that are past due (equal to or over $1000) and distributes to HQ
Reconciles the bank account that all deposits go in to from local depository account to HQ’s bank account
Sets up new rebate accounts, makes account revisions, and issues rebate credit to local and independent stores. Corrects rebate errors daily
Processes updated storefront with bulletins, new stores, etc
Processes bid proposals
Processes paperwork to fulfill IBS contract requirements
Ensures all paperwork and processes followed for items sold outside of US
Charge stores as needed for class pick up and handling
Ensures nightly billing process is set up and runs

215

Customer Service Associate Resume Examples & Samples

Handle a large volume of daily telephone inquiries from both internal and external customers
Ensure proper documentation on all inquiries
Process EFT set ups, and payment transactions
Provide excellent customer service and meet or exceed quality assurance and adherence guidelines set forth by supervisors
Report and research inconsistencies that arise
Ability to provide best-in-class customer service and promote a positive and professional image to both internal and external customers
Clear and non-abrasive written and verbal communication skills
Superior phone etiquette
Quality is of the highest importance, so high accuracy of data entry is crucial
Ability to work independently with a minimal supervision
Ability to handle and maintain confidentiality of insured’s information
Demonstrate an open-minded, team-oriented, and collaborative work style

216

Customer Service Associate Resume Examples & Samples

Assists in processing orders, preparing correspondence and fulfilling customer needs to ensure customer satisfaction
Assists vendors and customers, face to face and via telephone, with all inquires and supporting needs
1 + year of experience in a customer service/customer care role
Proficient in MS Office, e-mail and internet technologies
Knowledge of commonly-used concepts, practices, and procedures within a customer service/customer care role
Ability to multi-task in an intense, fast-paced, high-energy environment
Concise and thorough with a high degree of attention to detail
Possess strong verbal/written communication and problem solving skills

217

Customer Service Associate Resume Examples & Samples

Answer internal and external customer inquiries in a timely, courteous, and professional manner
The ability to manage expedited and distressed freight, in order to meet and exceed customers expectations
Monitor Corporate Accounts; provide pick up and delivery information to customer
Assists terminals with granting requests for special delivery requirements

218

Customer Service Associate Resume Examples & Samples

Assist in development of standard Market Trend reports for various multiunit accounts
Compile and produce key data for quarterly, semi annual or annual Business Reviews
Generate monthly Sales Reports and Credit Analysis Reports
Assist with data gathering and editing presentations for Annual State of the Customer Reports
Collect, edit and summarize data needs for Internal Price Audits
Simplify overall workload planning and resource management for members of the National Account Team

219

Customer Service Associate Resume Examples & Samples

Customer service oriented self-starter, with excellent interpersonal skills
Flexible, team player, “get-it-done” personality
Strong ability to multitask and to meet deadlines

220

Customer Service Associate Resume Examples & Samples

Verify all delivery orders and bills of lading have been received and are correct
Check that data is correct in the system
Develops and maintains a positive working rapport with customers & transportation partners
Work in a fast paced environment
Ensure that all documentation is processed in a timely manner
Communicate on a daily basis with CSO team, Transportation carriers, managers and/or supervisors when issues arise
Monitor and report any level of service failures to the Customer Service Manager
Handle all requests from customer in a timely manner
Support Damco Distribution's commitment to quality, which includes customer specific Quality program(s), training requirements and work instructions
Performs job related duties as specified by management

221

Customer Service Associate Resume Examples & Samples

6 months retail experience
6 months experience as a Loader at other home improvement or hardware retailers
6 months experience working in any department at a Lowe's retail store
6 months retail merchandising experience, including performing Zone Recovery, stocking, downstocking, facing/fronting product, pricing, maintaining signage, and housekeeping
6 months experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles

222

Customer Service Associate Resume Examples & Samples

Sales of repair stations’ services
Maintenance of customer accounts
Coordination of customers’ requirements within the repair stations
Maintain a commercial catalog that meets the requirements of the Federal Acquisition Regulations
Updates catalog sales information as needed
Analyze market analysis to ensure market competitiveness
Follows Policies and Procedures to support all catalog items to ensure adequate pricing controls
Coordinate / interface with other departments to ensure adequate billing and invoicing controls are in place to support commercial catalog sales to military programs and commercial entities
Provides sales support to new and existing customers
Greets visitors and potential customers
Assists coworkers and those in other departments to successfully perform job tasks and functions when necessary
Exhibits positive courteous behavior with customers, businesses and coworkers
Maintains logs, charts, reports, and informational databases necessary and sufficient to coordinate, monitor and track sales and profitability
Perform operating procedures for processing of customer invoices
Monitors customers on open accounts and assists in establishing/setting credit limits
Responsible for monitoring, warranty claims
This job does not have supervisory responsibilities
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Write reports, business correspondence
Effectively present information and respond to questions from groups of managers, clients, customers and the general public
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Interpret a variety of instructions furnished in written, oral, diagram or schedule form
Comprehend and process information rapidly and accurately
Recognize or identify the existence of a problem as well as elements of a problem
Retain information and make decisions according to standard policies and procedures
Apply general concepts or rules to specific cases to proceed from stated premises to their logical conclusions
Discern priorities
Perform a task in the presence of distracting stimulation or under monotonous conditions without significant loss of thought process and efficiency
Utilize information obtained by shifting between one or more channels of information
Create, enter, retrieve and print from software packages such as; Excel, Word and PowerPoint
Federal Acquisition Regulations (FAR) and Cost Accounting Standards (CAS)
Databases sufficient to perform the job, duties, and tasks associated with the position
Military or commercial aviation maintenance
FAA and U.S. Government regulations for federal contractors
Aircraft component terminology

223

Customer Service Associate Resume Examples & Samples

Log all customer inquiries in Service Desk Support platform
Process orders, forms, applications, and requests
Assist with refunds, exchanges, or cancellations
Troubleshoot and determine problems for customer specific operating systems and applications
Tracking customer orders and updating the customer as need be on the status of their requests
Resolving problems by clarifying the customer's needs; determining the cause of the difficulty; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Update customer provided design files to publish on ecommerce sites
Set up new customer accounts

224

Customer Service Associate Resume Examples & Samples

Build and maintain strong business relationships with customers to drive an exceptional customer experience ideally with a focused effort on strengthening customer relationships by acting as a liaison between customer and any internal points of contact
Independently, or as a team member, investigate and resolve customer issues (e.g., delivery, price, quality)
Identify and drive corrective actions and improvement projects that will raise customer satisfaction levels
Process customer orders/changes according to established department policies and procedures in a timely and accurate way
Due to ITAR regulations, US citizenship or US lawful permanent residency (green card) is required to apply for this position
Strong interpersonal skills and ability to consistently demonstrate working in a team
Bachelor’s degree strongly preferred with a minimum 3 years’ experience in Customer Service role
Ability to work with all levels within the organization
A process improvement focus that includes time management, attention to detail and organizational skills

225

Customer Service Associate Resume Examples & Samples

At least 1 year experienced in customer service call center
Friendly and can-do attitude, and willing to help at all times
Strong communication and interpersonal skills
Fluency in Vietnamese and knowledge of English
Proficient in Word, Excel, Power Point and Internet
High adaptability, hungry to learn and grow
Able to work well with team members in a high pressure
Initiative, able to change and make necessary changes
High stress tolerance

226

Senior Customer Service Associate Resume Examples & Samples

Resolve problems, answer questions, handle transaction, arrange for special requests, and make decisions under assigned authority
Analyze data and make recommendation as to exposure and possible risk to the bank on, new accounts, wire transfers, overdraft conditions and uncollected funds usage
Handle and resolve customer implementation concerns that come in through calls and/or support tickets
Provide backup support for Relationship Managers as needed with on-site Implementation support
Provide backup support in addressing end-user (homeowner, donor) issues as needed
Provide backup support for all account processing duties as needed
Respond to customers inquiries regarding deposit products, account analysis, service charges, cash management services
Limited use and/or application of basic principles, theories, and concepts. Limited knowledge of industry practices and standards
3 or more years of customer experience and banking
PC knowledge of Outlook, Microsoft Word and Excel

227

Customer Service Associate Resume Examples & Samples

Analytical ability to investigate, diagnose and resolve customer issues
Prioritize and work independently as well as collaborate with teammates for effective workload management and to fulfill customer requirements
Work effectively in a team environment and reach consensus decisions
Experience with a variety of HR, Payroll, Timekeeping or Travel Expense concepts, practices, and procedures
Excellent verbal and written communication; proven and effective problem solving
Proficient with MS Office
Work a flexible schedule, possibly outside normal business hours
Experience with PeopleSoft
Experience using a content center management tool or service request system (CISCO, Uptivity or iSupport)

228

Customer Service Associate Resume Examples & Samples

Supporting customer spare part requirements for operational commercial engines
Overseeing logistics and communications from order placement to shipment tracking
Utilizing SAP and database tools to perform sales transactions and analyses
Interfacing with a wide range of functional groups across Pratt & Whitney to respond to customer inquiries in order to meet specified requirements
Associate's degree in a business-focused operations discipline or a related field of study with 1-3+ years of relevant work experience OR
Bachelor's degree in a business-focused operations discipline or a related field of study with 0-2+ years of relevant work experience
Proficiency in SAP and Microsoft Access
A demonstrated history of displaying the following competencies in day-to-day academic or work experience: customer focus, communication, teamwork, problem solving and taking initiative
Advanced proficiency in Microsoft Office applications - Excel and PowerPoint specifically

229

Customer Service Associate Resume Examples & Samples

Demonstrates the ability to process incoming customer telephone calls at the standard volume and accuracy rates within the company standards established for 90 days and 6 months from job entry date
Develops a basic working knowledge of the proprietary computer system and telephone systems
Demonstrates a basic working knowledge of all aspects of the credit card customer’s account by providing basic and routine account maintenance
Demonstrates Valero’s Core Competencies on an ongoing basis. Assists in controlling credit card receivables; learns good credit granting skills
Meets all adherence to schedule requirements, (including start times, break times, lunch times, and quit times); quality and quantity standards, as outlined on Employee Performance Reviews; and, eQuality monitored call standards
Completes basic duties associated with the Mail Team function as assigned
Previous college education preferred
Experience using Microsoft Office programs (i.e., Word and Excel) required
Ability to handle pressure and changes in workload required
Bilingual-English and Spanish (read, write, speak) preferred
LI-LP1

230

Customer Service Associate Resume Examples & Samples

This position will work a scheduled 8-hour shift between the hours of 8:00 am and 6:00 pm. The shift schedule may change daily, required
This position has a highly structured schedule, with strict adherence to start times, break times, lunch times, and quit times, required
This position typically requires employees to continuously sit for 8 hours a day, except for designated lunch and breaks, required

231

Customer Service Associate Resume Examples & Samples

Answers telephone, email and fax inquiries from Commercial lines policy owners and Agents. Interprets and explains policy coverage; counsels, educates and provides accurate insurance advice through researching and resolving problems
Handles incoming calls from customers and Agents regarding moderate to complex billing questions (i.e. misapplied funds, billing breakdowns, etc.), coverage questions, policy change requests and Certificates of Insurance. Enters information into multiple rating and policy issuance systems
Initiates calls to customers for the purpose of retaining their business, offering optional limits and deductibles and gathering information to properly assess the insurance exposures and risks. May include assignment of specific policies or accounts. Generates new business development through account rounding opportunities within underwriting appetitive and guidelines
Underwrites risk (selection and rejection within authority level) of policy changes and each time there is communication with the customer. Under moderate supervision and working within specific limits of authority, obtains information about the customers operations throughout the policy term
Identifies opportunities for modified/additional insurance coverage and presents the opportunity to the customer
Associate's degree preferred but not required
P&C Agent’s license must be acquired within 90 days of hire. Completion of annual continuing education requirements to maintain license is required
Demonstrated strong written and oral communication skills including active listening skills
Demonstrated professional telephone etiquette
Demonstrated ability to work well within a team environment

232

Customer Service Associate Resume Examples & Samples

Answering in-bound calls
Acting as a liaison on behalf of the customers
Effectively answering product, account policy and plan detail information
Researching and troubleshooting client issues
Resolving account problems, investigating and monitoring sensitive case issues resulting from escalated calls
Handling assigned work such as processing of forms and client correspondence
Handling calls requiring in-depth product/process knowledge
Bachelor's degree or a minimum of 3-years experience in the customer service arena required
Must be able to manage conflict and ensure consistency in problem resolution
Ability/familiarity with reading and interpreting insurance policy information
Ability to think like the customer
Respond to high stress situations in a positive manner
Excellent time management and organizational skills
Ability to deliver top quality results
To be considered, candidates must have the flexibility to be able to work any of the shift times within those hours. Actual shift assignments will not be determined prior to hire

233

Customer Service Associate Resume Examples & Samples

Five years of customer service experience
Knowledge of wide range of goods and services of retail store
Ability to deal multiple projects simultaneously
Strong communication, interpersonal, IT and customer service skills
Should have sound practical judgment of priorities
Interest in helping and working with customers
SAP knowledge preferred
Quality Focus
Clear and excellent written and verbal communication skills
Active Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking and time management skills

234

Customer Service Associate Resume Examples & Samples

Support and collaborate with Sales for customer solutions, delivery performance, and revenue
Strong interpersonal skills and ability to consistently demonstrate working as part of a team
Bachelor’s degree or Minimum 3 years Customer Care experience
Experience in SAP and Salesforce.com preferred

235

Customer Service Associate Resume Examples & Samples

Providing exceptional customer support and demonstrating strong relationship servicing principles in order to build rapport with our American Express FX International Payment customers
Supporting our FX Relationship Managers with call volumes and trade flows coming through our toll free number
Utilizing your knowledge of our products & services in order to drive both revenue and retention outcomes across our active customer base
Educating both new and existing clients on the features and benefits of our online payments platform
Researching and resolving complex cases through consultation with both internal stakeholders and clients. Looking to identify process improvements with the objective to improve overall client satisfaction/experience
Degree/diploma qualified in a financial/business discipline preferred but not essential
Excellent customer service & communication skills with the ability to quickly form strong and lasting relationships
Strong interest in the economy and financial markets
Strong PC skills, including Excel
Proficient conversing in both English & Mandarin to deal with Chinese clients (dialect also desirable though not essential)

236

Customer Service Associate Resume Examples & Samples

Two or more years in a customer service role
Minimum of one year of experience using Microsoft Office (Word, Excel and Outlook)
Previous work experience with customer order management portals
SAP and Avaya One Agent experience preferred
Has knowledge of commonly-used concepts, practices, and procedures within customer care
Requires exercising independent judgment
Takes direction from Team Lead and reports to a Supervisor

237

Customer Service Associate Resume Examples & Samples

Set up & Fund New Loans
Set up tax and insurance data on new loans
Loan maintenance updates (i.e. address changes, risk ratings, etc.)
Respond to Customers, Loan Officer & Branch & 360 calls/emails/incidents
Responds to customers, branches and client care center
Credit reporting adjustments
Process return checks
Quality control of loans files
Tax Issues
Assists in other areas of general servicing as needed
Branch Payments (Payments, NSF, rejects)
SBO Payments
Delinquencies at month end
Collateral Escrow Accounts (Set up, Fund, & Releases) & Monthly Audit Report
Process Loan Modifications
CLS Reports (Weekly Recap/Payoff Recap/etc)
Mail Statements Daily
Follow up & Set up/Fund Auto Debit, Operating & Tenant Security Accounts
Maturities/Welcome Letters
Default Letters
Work out Loan Issues -- Cert of Amts Due, payoff calculations, etc
Payoffs (Payoff statement, process loan payoffs, send out recorded docs, Assignment of Mortgages)
Escrow Analysis (Dec -- March)
1098 & Year End Summary (Jan-Feb)

238

Customer Service Associate Resume Examples & Samples

5+ years' experience in account management or customer service
Strong attention to detail and accuracy; problem solving
Intermediate computer skills including Excel/Google Docs, Word, email and ERP Systems
Experience for a consumer products company or home furnishing company

239

Customer Service Associate Resume Examples & Samples

Assisting publishers and authors with technical issues and general program questions via multiple channels
Troubleshooting issues publishers and authors might be facing using a wide variety of tools
Proactively flag opportunities for product, process or policy improvements
Strive for optimal performance in terms of customer satisfaction, quality and responsiveness
Fluent written and spoken English and German (additional languages are a plus)
1-3 years’ experience in B2B customer support, account management (virtual/remote or on client site) using email/phone/chat
Strong troubleshooting and issue resolution skills
Excellent customer service skills including follow-up, verbal and written communication
Ability to work independently with minimal client supervision
Ability to absorb technical concepts and communicate them to a non-technical audience
Comfortable in a web/internet environment accessing content for review/application
Strong written communication skills with linguistic affinity
Detail-oriented, organized, and very proactive
Experience working with external customers and merchant partners
At least 1 year office experience, working in an office environment
Prior experience with operating in a fast paced, start-up like environment
Prior experience in an online search, social media, internet, advertising, e-retailing, marketing company
Prior experience in a publishing company and or digital media outlet
Familiarity with general web technologies and Google Docs

240

Customer Service Associate Resume Examples & Samples

Positive influence to customer effort score and customer satisfaction index
Understand and encourage with Customers regarding the impact of demand variation to TE Value Streams
Interact internally with Sales, Product Management, Quality, Engineering, Logistics, Pricing, etc… via telephone, email and IM to support our Customers in a timely manner
BA/BS degree required (Communications, Marketing, Business, Supply Chain or equivalent experience)
SAP experience, preferred

241

Customer Service Associate Resume Examples & Samples

Use both internal and external databases to continuously validate, verify and enrich data
Identification and Capture of Prospects across certain Markets, Industries, Geogrpahies and/or Accounts
Continuous and timely Management, Maintainance or Improvement of Data in line with Quality standards and key performance metrics
Creation and regular maintenance of Marketing Segments, Classification and Lists that can be utilised in Manual or Automated Marketing Campaigns
Written or Verbal communication and co-ordination with TE employees regarding Data topics
Executing upon fixed and ad-hoc data Data Projects and Campaigns
Creating and Maintaining fixed and ad-hoc Reports on day-to-day Data Quality or Projects and Campaigns
Acting as an Subject-Matter-Expert (SME) in Marketing and Sales Data across the Industrial Business unit or it’s Sub-Vertical

242

Customer Service Associate Resume Examples & Samples

Prioritize, research and write responses for a high volume of AP inquiries created by suppliers and employees in CSCN, as well as through the AP call center
Review past due invoice lists provided by vendors to ensure that all invoices are accounted for and to determine the reasons for nonpayment
Manually post past due invoices in SAP or use e-Flow
Reverse invoices incorrectly entered, repost correctly
Determine causes of duplicate or incorrect payments, create/enter debit to recover funds
Analyze root cause of recurring processing and payment errors and other issues preventing payment. Collaborate as necessary to achieve a solution
Review invoices stuck in workflow, try to find correct receipts so invoice can be posted and paid
Contact plant receiving staff for missing or incorrectly posted receipts
Reverse invoices where receipts were mismatched, repost invoice correctly
Educate vendors and CNH personnel on AP processes and inquiry tools to encourage independence and improve efficiencies
Analyze the accuracy of vendor debits, reverse incorrectly posted invoices and repost
Provide debit and remittance details to vendors
Escalate issues to management when necessary
Process invoices accurately within all systems used by Payables, including eFlow, SAP, and E-parts

243

Customer Service Associate Resume Examples & Samples

Manage customer relationships with assigned AEs/IBs, by acting as back office liaison
Report balancing changes to select customers before markets open daily
Issue Margin Calls
Determine ways to enhance the direct profitability of the relationships through altering services or changing the customer’s activities
Define and document the needs of the customers to ensure understanding of their business and direction with the goal of positioning FCStone to be a preferred counter party
Work closely with Sales Representatives/Account Executives to assist in closing and integrating new customer relationships
Maintain documentation on requirements, business terms and procedures
Assist Marketing in conducting marketing research with existing and potential customers to determine future opportunities
Help ensure that FCStone is positioned as a result of changes in various customer demands
Keep monthly “report cards” which should include profitability, problem areas addressed, outstanding, misc, valuable client information, etc…
Audit of FCStone’s performance against customer expectations
Work on projects and special client needs as they arise
Resolve any discrepancy that may arise with assigned offices
Resolve trade discrepancies
Resolve fee issues

244

Customer Service Associate Resume Examples & Samples

Replying to customer inquiries while promoting/selling products and services in a call center environment
Processing orders, addressing billing questions, and resolving basic technical issues. Delivering on performance goals
Consistent performance within a fast paced and constantly changing environment
Offering solutions for customers requesting membership cancellation
Being available to work weekends and/or Holidays
Contributing to a diverse team
4 CXC Passes including English Language and/or equivalent professional experience
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Ability to type swiftly and with marginal errors
Strong communication, interpersonal, and analytical skills
Ability and desire to provide excellent customer-service to all customers
Ability to work independently and in a dynamic environment
Excellent typing skills – 25 wpm or higher with high accuracy and proper grammar
Efficient at leveraging self-service resources such as KC or help center (e.g. references & searching for blurbs) and is able to escalate issues beyond their knowledge
Knowledgeable about Audible product
Ability to use a desktop computer system & familiarity with Windows XP, W7, Microsoft Outlook, and Web Browsers
Familiarity with informal American English (i.e. slang, emoticons)
Can use the Audible brand voice – e.g. can build rapport and articulate Audible value proposition
Effective problem solving skills and critical thinking
Fast learner and good decision making skills
Ability to deal with ambiguity

245

Customer Service Associate With German Resume Examples & Samples

Provide support and troubleshoot small and medium business customers’ product related queries across multiple channels: phone email and chat
Optimize customer’s online presence, digital marketing and create superior customer experiences
Introduce features and new products for existing business customers
Manage the daily workload of responsibilities efficiently and be able to adapt to the work plan
Creatively come up with innovative solutions for customers and for internal use
C1 level of German and B2 level of English
Customer services experience ideally within online related services would be an asset
Focus on assisting clients by driving the right product adoption for the right client – previous B2B experience would be an asset
Focus on end-user and customer experience
Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and identified areas where clients can improve how they use client’s solutions
Excellent communication skills: verbal, written, listening skills
Flexible and quick learner, able to adapt to continuously evolving client needs to help grow their business on advertising platform
Commercial mindset, interested in digital marketing

246

Customer Service Associate Resume Examples & Samples

Provide exceptional phone-based customer support for AlarmNet products and services
Leverage strong communication skills to deliver solutions that meet customer needs
Be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service
Bring an inquisitive, logical, and persistent approach to developing troubleshooting steps to remedy any technical concerns and find solutions
Share knowledge within the team via documentation, on-going training, and participation in team meetings and product testing
Collaborate with other team members to ensure on-going improvements in quality and service
Take independent action and translate that into actionable tasks
Accurately record customer’s technical issues
Answer customer’s billing questions/concerns and solve unique technical problems
Multi-task while using different internal programs
Envision product and service related scenarios in order to help customers solve problems
Demonstrate comfort with de-escalating phone calls
Adapt to system/process changes quickly while retaining new information
1 year of working with customers by phone
Basic proficiency in Microsoft Office Suite (Word, Excel, Powerpoint)
Demonstrated experience with logical thinking and problem solving
Interest in technology and a strong technical aptitude
Advanced Microsoft Excel skills a plus
Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern
A self-starter who is able to operate independently, within a team environment
Passion for providing quality customer service
Fluency in Spanish, French, or Portuguese is a plus

247

Customer Service Associate Resume Examples & Samples

Solid knowledge of all Prudential Annuity products, benefits and processes
Exceptional customer service with a strong passion to deliver top quality service
Must be meeting department performance measures, in good standing and eligible to post
FINRA Series 6 and Series 63 license preferred
Able to work 10:00 AM to 6:15 PM shift
Ability to work Overtime Time

248

Senior Customer Service Associate Resume Examples & Samples

Respond to Inbound email requests
Excellent Customer service skills/experience required
PC knowledge including Outlook, MS Word, Excel and Internet savvy
Excellent communication skills required Able to work independently with maximum efficiency

249

Customer Service Associate Resume Examples & Samples

Act as first point of contact for customers seeking help with products or technical issues
Maintain control of calls regardless of circumstances, take ownership and maintain professionalism
Provide troubleshooting and technical assistance to customers
Achieve high levels of customer satisfaction
Enter detailed information into a CRM system for every customer interaction
Communication with the customer regarding trouble shooting, product usage and technical information
Assess the customer's needs and translation into solutions
Perform other duties and responsibilities as necessary
Minimum 3-5 years customer service experience preferred
Computer literate, solid background in software intelligence/understanding
A great personality and a passion for helping customers
Strengths in critical thinking and problem solving skills
Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals while working as a team member

250

Customer Service Associate Resume Examples & Samples

Understand policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP)
Receive orders and enter them in SAP system after performing validations on order following defined business rules
Archive order and delivery documents
Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool
Route inquiries to related departments (within Capability Centre or in markets)
Handle customer routine complaints and disputes; resolve disputes; route disputes to the proper channels
3-5+ years experience in customer service (depending on market volume and complexity)
Fluent in English and Italian
Knowledge of Accounts Receivables
Ability to assess and promptly resolve problems

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