Operations Center Manager Resume Samples

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O Swift

Orie

Swift

807 Osvaldo Greens

Phoenix

+1 (555) 738 9367

807 Osvaldo Greens

Phoenix

Phone

p +1 (555) 738 9367

Experience Experience

Phoenix, AZ

Operations Center Manager

Phoenix, AZ

Mohr, Gutmann and Muller

Phoenix, AZ

Operations Center Manager

Evaluating employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions
Provides leadership for salaried and factory talent to include employee training and development, employee engagement, and performance management
Provide overall resource management, including assistance with recruiting, hiring and retaining top-notch talent
Manage all aspects of the Operations Center ensuring upper management is aware of major outages to IT services
Ensure team follows the established Event, Incident and Problem Management process within IT
Manage and coordinate the activities of the Operations Center team
Provide operational support for the above process

San Francisco, CA

Manager, Operations Command Center

San Francisco, CA

Waelchi Group

San Francisco, CA

Manager, Operations Command Center

Assist in coordinating operations and engineering in order to identify errors and anomalies
Natural team leader who can motivate and encourage professional development
Highly adept at analyzing and organizing data to support business decisions and drive process improvement
Natural team leader who can motivate and encourage personal development
Develop and oversee team training
5+ years in various Operation roles, including managing an Operations Command Center
Support standard and emergency operating procedures

present

Detroit, MI

Manager of Global Certificate Center Operations

Detroit, MI

Howell-Harber

present

Detroit, MI

Manager of Global Certificate Center Operations

present

Provide data metrics and analysis - emphasis on reporting progress and plans for improving services
Direct management and oversight of Process and Service providing employees
Proficient with the use of technology as it relates to delivering quality presentations
Driving service excellence across the organization, including leading process improvement initiatives using commonly accepted methodologies (e.g. LEAN, Six Sigma, etc.)
Serving as an in-house authority for operational processing functions
Clearly and consistently communicating with the team
Effectively managing change

Education Education

Bachelor’s Degree in Computer Science

Carnegie Mellon University

Bachelor’s Degree in Computer Science

Skills Skills

Excellent benefits including generous medical, vision, dental and life & disability insurance
Strong attention to detail
Concise, detailed documentation and record keeping relative to Ticketing and service support calls
Hands-on technical experience combined with strong management and communication skills
Highly adept at analyzing and organizing data to support business decisions and drive process improvement
Natural team leader who can motivate and encourage professional development
Proven experience leading teams (5-10 people) of analysts/operations staff in a technical capacity, and/or as a people manager with a strong operational focus
Monitor and support the company' s production systems and applications
Assist in coordinating operations and engineering in order to identify errors and anomalies
Relevant experience in residential repair service related to plumbing, HVAC or electrical

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15 Operations Center Manager resume templates

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Operations Center Manager Resume Examples & Samples

Is highly organized
Be able to identify and diagnose customer pain points and own operational and project delivery tasks
Is a self-starter who is adept at translating concept to concrete action and turning strategy into tactical implementation
Has working knowledge of Service Management principles
Working knowledge of ITIL Principles (certifications an asset)
Has the ability to lead, facilitate and motivate teams
Familiarity with two more of the following domain focus areas
Information Technology Service Management (ITSM)
Enterprise Service Management (ESM)
Service Desk/Help-desk/Call Center
Data Center or Server Operations
Experience in data center or network operations with HA (high availability) and/ or 24X7 service level objectives desirable, or in a Service Desk/Call Center with 24x7 operations

Manager of Technology Center Operations Resume Examples & Samples

Serves as a central point of contact for Technology Center facility usage questions and requests
Works closely with other stakeholders (IT, Facilities, Corporate Communications, HR) to coordinate the effective use of the facility from a safety, security, and technology perspective and ensures that overall facility usage standards are effectively monitored and communicated
Provides coordination assistance for events and usage of common areas—including, but not limited to, the Café’, training room, and telepresence room, ensuring smooth operation of meetings/event being held in those locations from an event coordination perspective. Partners with Facilities on space planning efforts. Provides local support for desk/office moves
Provides tours to employees and visitors upon request
In partnership with Corporate Communications and HR, assists in messaging to employees updates on office-wide issues, changes or announcements affecting the staff
Responsible for maintaining a master calendar of all facility-related events
Works closely with IT staff to maintain integrity of equipment and proper usage of equipment in public and meeting room areas. Responds to facility equipment failure issues and alarms in a timely fashion and notifies the appropriate party to address
Develops and maintain positive relationships with onsite leadership, staff, vendors and other stakeholders
Maintains professional and technical knowledge by; reviewing professional publications and establishing personal networks (basically staying current with new technologies)
May assist in key distribution as requested by management (i.e. Olympics Swag distribution)
Regularly inspects Tech Center property for areas of concern; works with management and HR to report problems, solutions, and costs associated
Coordinate with campus Facilities Director on any facilities emergencies or other needs
Collaborates with the HR team and organizations at the Tech Center to launch campaigns, reinforce, and generate excitement around a variety of employee engagement strategic initiatives
Bachelor's degree preferred, or comparable work experience
5+ years’ experience in facility operations or as a facility supervisor
Strong understanding of technology
Ability to write, speak and interact clearly and professionally
Extremely organized. Strong multi-tasking and time-management skills
Available for occasional early morning, evening and weekend meetings/events

Operations Manager Fulfillment Center Resume Examples & Samples

Responsible for achieving all operational goals
Drive strategic planning and forecasting
Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness

Manager of Global Certificate Center Operations Resume Examples & Samples

Development of Department Annual plan and budget
Direct management and oversight of Process and Service providing employees
Collaboration with offsite teams with shared accountabilities
Ownership and accountability for creation, achievement and assessment of performance against departmental goal
Managing multiple employees and potentially business units with diverse technical requirements
Serving as an in-house authority for operational processing functions
Clearly and consistently communicating with the team
Hiring, coaching, developing, correcting, appraising and mentoring of team
Developing and reinforcing relationships with other department Supervisors, Leaders and Business Representatives including Field Offices, Technology Resources, and Product or Process Owners
Enforcing compliance and regulatory controls
Minimum 5 years of operations supervisory experience, preferably in Insurance or Financial Services industries
Demonstrated ability to interact effectively with employees at all levels, supervisors, peers and internal and external clients
Demonstrated solid budgeting, forecasting, work process analysis, and problem solving and risk management skills
Strong experience in, or aptitude for, building strategic operations, setting goals and measures, and creating business and operational plans to achieve exceptional performance and exceed established metrics
Experience in business transformations, startups or tactical and/or strategic initiatives preferred
Ability to travel as needed

Command Center Operations Sustainability Manager Resume Examples & Samples

Globally manages multiple regional teams performing integrations, procedural reviews, lean efficiency, workload cost analysis, financial budgeting, tooling / automation initiatives, and business performance reviews for the Command Center Operations organization
Interacts with business and financial representatives from each of the Citi lines of business, country technology heads, cluster heads and/or senior management representatives regarding Command Center Operations
Reviews, develops, and integrates work into Command Center Operations departments from business or countries at a more efficient price point
Oversight of performance and efficiency reviews for Command Center Operations
Provide a single contact point for workload integration or insourcing of work into the global Command Center Operations model
Continuous sustainability to align client requirements with Command Center Operations service delivery
Manages integration of multiple global support roles for all departments within Command Center Operations (GCCS, GBMS, Tools, etc.)
Ownership of standardized, scalable, global integrations process for incoming work
Conduct value add analysis for incoming workloads to ensure lean efficiencies are applied initially
Manage catalogue of global services with transparent financial model (cost per unit of work) presentable to the business
Transparent chargeback model provided to the businesses for periodic review
Create and conduct initiatives to improve overall operational efficiency within Command Center Services departments to continuously improve services and reduce cost
Conduct managerial assessments with regards to regulatory and policy requirements
Conduct continuous organizational efficiency review with actions and recommendations provided to the CCO head and CCO department managers
Financial analysis and global/regional program management of organizational initiatives
Perform CCO resource management functions, as required
CCO metrics, reporting, and operational support functions, as required
Work with HR on any personnel needs
Ensure procedural and global consistency through partnership within Command Center Operations department managers

Command Center Operations Incident Manager Resume Examples & Samples

Manage, facilitate, coordinate & escalate Severity One and high Severity Two incidents which are impacting Citigroup Business & Technology Services throughout the EMEA region, using defined reporting, escalation and notification processes and procedures. Chair and drive Service restoration calls. Timely escalation of critical and unresolved Incidents to appropriate levels of management is paramount
Responsibility for expediting Services restoration by working closely with other teams including data centers, command centers, network command centers, subject matter experts (SME), vendors and business aligned technology teams
Work with relevant CTI and non-CTI group/units to comply with the Incident and Problem Management process, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and management reporting in full compliance with CITMP standards on Incident and Problem Management
Participation in all TI incident resolution calls impacting EMEA and notified to the ICT to facilitate incident determination, recovery and resolution, calling upon internally aligned groups where appropriate. Professionally represent one self at all times, regardless of audience or seniority
Identification and tracking of associated follow-up tasks to restore or stabilize Service, documented within the appropriate Problem Management system
Enforcement of Incident Management standards, processes and procedures, ensuring all documented activities are consistently performed to standard

Operations Manager Fulfillment Center Resume Examples & Samples

4+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce and apparel experience
Strong project management and continuous improvement skills
Metrics driven mindset
Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
Must be flexible to work weekends and/or nightshifts

Operations Manager, Contact Center Resume Examples & Samples

Develop and provide training program and assist to establish quality evaluation system, and continued to summarize contact center to better service skills, quality standards, and increased efficiency of contact center
Implement and execute company policies and procedures and setting priorities
Provide weekly/monthly analysis report to management team
Maintain strong quality and productivity standards within the team, as well as coach them to improve the daily activities
Enhance the current Quality Monitoring evaluation methodology, including forms, calibration, and feedback process
Ensure the front-line sales staff have sufficient knowledge of the quality control and sales service skills

Manager of Global Certificate Center Operations Resume Examples & Samples

Develop and implementing training programs as well as process documentation for the Global Certificate Center, Regional Office, Client Service Team and offsite teams with shared accountabilities
Create standardized training curriculum and materials for classroom, demonstrations, on-the-job training, meetings and workshops across the GCC
Provide data metrics and analysis - emphasis on reporting progress and plans for improving services
Driving service excellence across the organization, including leading process improvement initiatives using commonly accepted methodologies (e.g. LEAN, Six Sigma, OpEx, etc.)
Development of department annual training plan and budget
Create testing and evaluation processes
Conduct new associate orientation/training and refresher training for existing employees
Coaching, developing, correcting, appraising and mentoring of GCC
Manage Accord form updates and regulatory compliance for GCC
Minimum 5 years of operations quality/supervisory experience, preferably in Insurance Industry
Demonstrated solid budgeting, forecasting, work process analysis, problem solving and risk management skills
Ability to deliver presentations in a professional manner to a wide variety of audiences
Proficient with the use of technology as it relates to delivering quality presentations
Ability to stay current with developing Insurance Industry trends
Ability to make training assessments based on needs of the GCC
Proficient with online or web based training components

Operations Manager, Data Center Connectivity Resume Examples & Samples

Drive DCC operations to meet or exceed quality, delivery, scalability, safety, and cost targets
Develop and implement Key Performance Indicators to track progress to key metrics & goals
Identify and champion key DCC tooling needs and priorities
Support vendor management: selection, training, and ongoing evaluation
Perform resource and capacity planning to assure scaling to meet evolving build, retrofit, and capacity upgrade requirements
Oversee warranty programs for existing and new data center builds
Identify and respond to high-priority issues rapidly and effectively
Bachelor's degree in Engineering or equivalent, advanced degree in engineering or business desired
15+ years professional experience with 10+ years in an operations management role
Ability to engage and effectively guide stakeholders is required
Experience in mission critical environments is highly desired
Data center development and construction experience is desired
Knowledge of cabling technologies and standards is desired
Must be detail oriented, able to provide solutions to complex problems, and able to meet tight deadlines
Excellent communication skills required
Proficiency with MS Office (Word, Excel, and Powerpoint) is required

Manager of Remote Operations Center & Investigations Resume Examples & Samples

Develop, implement, and manage a strategic, comprehensive program for monitoring Gordmans assets from centralized remote location
Recruit, hire, and train Remote Monitoring Operation Agents. Measure staff’s performance through Gordmans periodic appraisal program and provide training/development for continuous improvement
Provide leadership and oversight of the Remote Operations Center staff. Analyze needs for effective coverage and proactively make adjustments when necessary
Initiates and conducts confidential investigations involving company assets and associates. Prepare formal written reports documenting these investigations. Conducts internal interviews upon review of internal cases when needed
Creates assessments that can be conducted remotely at regular intervals to identify areas of potential loss due to shrink, safety, profit erosion, or billing errors
Develop and maintain best practices to identify situations of theft, abuse, or unsafe acts involving company assets, policies, or procedures
Report findings to store, district and/or corporate partners when action is necessary
Monitor, organize and maintain the POS exception based reporting system. Create new reports established on the feedback from District Loss Prevention Managers, Loss Prevention Lead Agents, and performance issues identified through the research of investigative findings
Identify non-theft and training issues through the IntelliQ exception based reporting system. Notify store leaders of issues for immediate corrective and disciplinary action. Follow-up with store management to ensure corrective action was addressed in a timely manner
Provide user training and best practices for the POS exception based reporting system to the District Loss Prevention teams as needed
Analyze internal/external theft numbers from target stores on a monthly basis. Provide requested information to the Loss Prevention Department and assist in identifying current trends and activities
Process and review background checks for any and all applicable candidates
At times performs as a ROC Agent in monitoring activities in stores
Performs other related duties and special projects as assigned by their direct supervisor

Marmc Operations Center Functional Manager Resume Examples & Samples

Train, observe, and supervise the operation of the equipment by MARMC Technical Services Duty Officers (TSDO’s) and Operations Watch personnel
Provide on‐the‐job training to MARMC TSDO’s, Operations Center watch personnel and Emergency Operations Center (EOC) personnel during any and all established evolutions
Confer with and advise others on administrative policies/procedures and resolve technical problems, priorities and methods in regards to the MARMC Operations Center
Work in WEB SKED, Maintenance Figure of Merit (MFOM), Validation, Screening and Brokering (VSB) program, and Technical Assist, Assessment and Scheduling Information (TAAS)
Set up, troubleshooting, and train the IT Operating systems including all applicable programs and will provide technical assistance to the message center in regards to programming the C2OIX system
Work within the confines of the current mandatory CYBER SECURITY requirements

Operations Center Manager Resume Examples & Samples

Prior military experience (Petty Officer E-6 or higher)
Must possess strong analytical and organizational skills to respond to multiple work assignments
Excellent writing, communication, leadership and interpersonal skills
Demonstrative proficiency in Microsoft applications
Additional knowledge/skills may be required by assignment or contract
Bachelor’s degree in an associated discipline preferred. Two (2) years in related field can be substituted for each year of the two (2) years of college
Eight (8) years’ experience in military tactical/operational environment
Previous experience in military intelligence or communications related field is a plus
Additional experience/education may be required by assignment or contract

Manager, Operations Command Center Resume Examples & Samples

Monitor and support the company' s production systems and applications
Identify and verify service impact to customers, and dispatch subject matter experts in support of problem resolution
Communicate with internal and customer-facing teams in support of status updates regarding open issues, and implement actions in support of root cause analysis and problem remediation
Concise, detailed documentation and record keeping relative to Ticketing and service support calls
Support standard and emergency operating procedures
Assist in coordinating operations and engineering in order to identify errors and anomalies
5+ years in various Operation roles, including managing an Operations Command Center
Solid understanding of system performance and monitoring
Proven experience leading distributed teams (5-10 people) of engineers/operations staff in a technical capacity, and/or as a people manager with a strong operational focus
Natural team leader who can motivate and encourage personal development
Hands-on technical experience combined with strong management and communication skills
Experienced and proficient with troubleshooting techniques and problem solving in a 24x7x365 production environment (SaaS/web)
Experience as Service Continuity/Support team leader or manager, including personnel and shift coordination and management, and making daily reports on shift operations and issues handled/escalated
Experience in ITIL Best Practices including problem, incident and change management
Experience in one or more of the following languages: Java, Shell, Python, or Ruby
Excellent project management skills and the ability to work in a fast-paced and hectic work environment
Demonstrate skills in priority setting, analysis, communication, time management, scheduling and multitasking
BS or MS degree in Computer Science, or a related field
Good working knowledge of build automation and continuous integration/delivery processes and tools: Git, Gerrit, Maven/Gradle, Jenkins, Docker, Nexus, Artifactory. Selenium
Experience with infrastructure configuration and automations processes and tools: Puppet, Ansible, Chef etc
Experience with enterprise monitoring solutions: Nagios, Zabbix, ELK etc
Experience with various database technologies including relational and non-relational databases

Qr-manager GS Integrated Operations Center Resume Examples & Samples

Manages and coordinates delivery of the Ground Services schedule against agreed safety, operational compliance, resources, costs and revenue targets
Monitors IOC and network operational performance to ensure that cost effective and consistent disruption recovery responses are initiated/ implemented
Maintains satisfactory balance of On Time Performance (OTP), interdependency and customer service in line with the company’s business goals
Maintains strong and effective working relationships with all relevant departments
Support and coaches IOC staff to enable them to reach their potential, create succession plans to allow business continuity
Ensures the safety and security of people, assets, systems and procedures engaged in or associated with own area of responsibility
Formulates and measures the Ground Services IOC performance on weekly and monthly basis
Conducts regular feedback session with different stakeholders to understand and improve operational areas
Attends the daily and monthly OTP meeting in order to provide Ground Services inputs and feedback
Establishes the necessary decision support tools like operational dashboard for the team to function efficiently
Monitors operational trends and issues which have direct operational impact and take corrective measures to minimise them

Senior Netowrk Operations Center Manager Resume Examples & Samples

Daily advancement of critical projects
Evaluate Root Cause Analysis (RCA) for trends
Represent the NOC in developing troubleshooting automation and SDN systems
Assist in training opportunities for the Tier2 and Tier1 organization
Experience supporting and maintaining ATT Uverse equipment and service
Working knowledge of MPLS networking
Knowledge of the following networking concepts: OSI model, IP subnetting, DNS, ATM, Ethernet, troubleshooting processes, DS3/OC3/GE circuit troubleshooting
Familiar with network standards protocols and best practices prescribed by ITU, IEEE and MEF
Programming and scripting languages
Servers and Application Server Architecture
Telecommunications Network Operations Center
Network Planning, Engineering, Provisioning and Architecture
Training Experience
10 years of technical expertise
4 year degree in Computer Science / Information Technology or equivalent work experience in related field
Master Degree or equivalent training & experience
5 years mid-level management experience
JNCIA/JNCIS

Netowrk Operations Center Manager Resume Examples & Samples

24 x 7 Surveillance and Monitoring
Tier I Management
Assist in managing operational budgets
Organizational Development – Recruiting, personnel management, goal setting, training, coaching, mentoring, etc
Major Network Outage Coordination and Escalation
Experience setting up local exchange operations including surveillance, monitoring, fix, and repair
An understanding of IP telecommunications
Experience with regulatory and legal issues associated with governmental regulation of telecommunications services
Strong focus on continuous quality improvement and decision making ability
Maximize employee productivity, morale, and retention through empowerment techniques and team building and maintain strong working relationships with other staff and partners
Demonstrated understanding of the role and impact of cross-functional departments and their relative impact on company initiatives
Proven ability to solve problems creatively and with a “can do” attitude
Develop an achievable set of network performance objectives for the organization and then measure performance to those metrics
Provide periodic assessment of key operational issues and potential problems to upper management
Must be able to use computer and office equipment

Operations Center Manager Resume Examples & Samples

BA/BS degree w/6–10+ years relevant operations, supply chain, engineering and/or operations experience required OR
MA/MS degree w/4–7+ years’ relevant operations, supply chain, engineering and/or operations experience required OR
Demonstrated ability to facilitate and manage change effectively
Demonstrated ability to interact with technical community (internal and external Customers)
Demonstrated use of ACE processes, or background in lean production six sigma principles
Solid understanding of Operations Financials, Productivity, and other key Operational metrics
Demonstrated leadership and commitment to safety and environment

Operations Center Manager Resume Examples & Samples

Implementing moderately complex core business processes and assists in process improvement initiatives to enhance customer service. Identifies process matters of significance or enhancements and implements
Leading Incident Response during critical outages and ensuring proper notification to management and customer POCs
Evaluating employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions
Leading incident response during critical outages and ensuring proper notification to management and customer POCs
Preparing Daily Report on Incidents/Change/Problem tickets and SLA status
Preparing summary report on all Major incidents occurring on shift
Preparing Operations Center scheduling
Experience working with SLAs
Strong time management and communication skills
Strong troubleshooting and technical skills in networking and desktop support
Experience with enterprise management monitoring tools such as HP Openview, Solarwinds, or Splunk a plus
Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required
Experience scheduling in a 24x7 environment

Manager, Operations Command Center Resume Examples & Samples

Deploying jobs to third party contractors in a timely manner
Managing and re-deploying job refusals
Monitoring jobs in progress to ensure third party contractors adhere to HomeServe SLA’s for customer contact, on-site performance, problem resolution and compliance standards
Ensuring jobs are completed within the defined SLA and following up with third party contractors if the Mean Time To Repair (MTTR) SLA is exceeded
Responsible for process and control improvements which enhance the customer experience
Collaborate across functional areas with Call Center, Business Development, Account Management, Product and Marketing to identify opportunities to enhance the customer experience
Develop and oversee team training
BS in Construction Management, Business Management or similar required
Relevant experience in residential repair service related to plumbing, HVAC or electrical
Minimum of 7+ years in various operational roles, including managing an Operations Command Center
Proven experience leading teams (5-10 people) of analysts/operations staff in a technical capacity, and/or as a people manager with a strong operational focus
Natural team leader who can motivate and encourage professional development
Highly adept at analyzing and organizing data to support business decisions and drive process improvement
In depth knowledge of working with Microsoft Office, particularly Excel is required
Experience with ServiceBench or other field management system is a plus

Assistant Director of Operations & Montagne Center Manager Resume Examples & Samples

Working knowledge of Microsoft Office suite required
Work cooperatively with staff members and supervisors required
Come to work in a timely and predictable manner required
Able to tolerate flexible work hours, including nights, weekends and holidays

Manager, Integrated Operations Center Sector Resume Examples & Samples

Must possess a FAA Aircraft Dispatcher certificate
Prior managerial / supervisory experience is preferred
Candidates must clear an internal background review prior to assuming this position
This job is subject to Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines and Opiates

Operations Manager, Simulation Center Resume Examples & Samples

Ensure that the necessary operational resources such as space, equipment, simulators, and staff are in place to meet session objectives of clients and faculty
Provide day to day management of the Simulation at Penn Medicine operating and capital budget, including external and internal billing, payroll, oversight of grant administrations, cash flow and monthly financial reconciliation
Oversee and manage Simulation administrative staff, ensuring all work is to the satisfaction of clients
Bachelor’s degree required; MSN, MS or MBA preferred
Minimum of three years of previous management experience required
Prior experience with simulation or other learning solutions is preferred
Previous use of ebroadcasts, Lawson System is a plus
Hospital in-service requirements per JCAHO, (e.g. CPR, Infection Control, Safety, etc.) must be maintained
This position requires extensive organization and time management skills as well as attention to detail
The incumbent must have strong written, interpersonal, supervisory and communication skills
Incumbent must be able to develop and oversee budget, manage staff and daily operations
Ideal candidate also possesses knowledge of CME and non-CME education activities, research and grant application process
Flexibility and adaptability in dynamic environment; able to work evening/weekends, as needed

Contact Center Business Operations Manager Resume Examples & Samples

Strong analytical skills required, along with the ability to quickly assess and action complex situations
Strong understanding of reservations systems and current business processes
Must be legally authorized to work in the United States for any employer without sponsorship

Zara Tysons Corner Center Seeking Operations Manager Resume Examples & Samples

Anticipate the needs (analyze, prioritize and re-organize the layout of the stockroom)
Coordinate with the visual commercial team on a constant basis regarding the stockroom
Preparing returns to Central and/or "centrados" on time
Stockroom daily tasks-Replenishment of the floor. Organizing the tasks with the stockroom. Responding for store requests for sizes and/or product
Plan and organize special events (Mid-season sale. Black Friday, Sale..). Reaction capability for unexpected situations
Stockroom procedures- Ensure the implementation of all the standards. Transmit the good practices to the team
Maintenance-Ensure the organization, cleanliness of the working area and devices. Ensure the care of the clothing. Paper-work organization
System and devices- How to use and maintain them properly
Supporting selling tasks of the store-Sale. Fitting rooms. Store tidying up
Review all the result indicators reports and make actions accordingly (KPI)

Manager, India Regional Operations Center Resume Examples & Samples

Overall experience of 10+ Years in Security / Law Enforcement / Military Services
3+ years of working in a Security Operations, or Security / Emergency Operations Center of Multinational Companies
2+ years in a leadership role in Crisis Management / Business Continuity Management / Regional Operation Center Management
Excellent written and verbal communication skills with ability to concisely and effectively address questions while providing subject matter expertise on policy to associates and management across diverse sites
Typing skills over 35 words per minute with high accuracy
Demonstrate working knowledge of Workplace Incident Management (workplace violence), Emergency Response, Crisis Management, and Business Continuity
Working knowledge of National Disaster Management procedures such as the Community Mechanism for Civil Protection
Experience with MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc
Experience in balancing stress and workload to ensure success and continuity of operations
Ability to speak and write English to a good standard (to IELTS Band 6 or above; or equivalent)
Willingness to be active in the training, coaching, and development of their team
Post Graduate / Graduate in related field (Intelligence, International Relations/Law, Criminal Justice, Political Science, Crisis Management, Military Studies etc.)
Ability to speak and write Hindi and other local languages
Military/intelligence/law enforcement/geopolitical risk analysis experience
Strong knowledge and interest in Geo Political issues and security affairs across Indian subcontinent
Experience managing in a security operations center type environment in Multinational companies
Experience generating intelligence reports and analysis
Project Management experience/certification
Possession of any of the following certifications (or equivalent): Certified Protection
Institute (MBCI), or Certified Emergency Manager (CEM), etc

Operations Manager / Breslin Center Resume Examples & Samples

Creates and implements preventative maintenance programs in order to ensure all stage equipment is functioning and in place for all performances
Interviews, hires, trains, schedules, supervises, evaluates and disciplines the support staff while adhering to appropriate bargaining unit contract provisions
Confers with University users, professional companies, artists and community groups in order to assist with technical, procedural and contractual activities
Confers with first time users of the facility in order to assist and direct the formulation and execution of production plans
Schedules work crews
Maintains budget records, on-call union stagehands payroll and billing costs
Participates in the planning and development of Departmental policies and procedures and makes recommendations concerning budget and stage expenditures
Plans and oversees preventative maintenance activities
Communicates with health and safety inspectors in order to ensure that facilities comply with safety regulations
Prepares technical cost estimates for prospective and confirmed facility users
Rents and checks additional stage equipment when necessary in order to ensure proper technical support for events

Manager, Operations Service Center Resume Examples & Samples

Performs supervisory duties for associates who perform routine to complex duties, including, but not limited to hiring, training, evaluating, coaching, and disciplining direct reports. Fosters a positive and engaged work environment. Mentors associates and provides guidance on associate development
Assesses service center projects, develops plans, and assigns and assesses work of staff based on needs of functional areas supported
Works with all departments in the Operations division and other departments within RGA Re to identify and resolve problems/issues. Develops relationships with functional areas supported and seeks resolution to ensure customer satisfaction
Recommends and participates in the development and implementation of process improvements within an area of oversight, and with approval of department leadership. Assists management in setting goals and determining business needs
Maintains regular and predictable attendance
5-8 years insurance related experience
1-2 years experience in a senior technical/professional, project lead, or supervisory position
Basic Microsoft Word skills
Basic Microsoft Excel skills
Basic Microsoft Outlook skills
Ability to comprehend and interpret insurance and contract documents
Intermediate investigative, analytical and problem solving skills
Ability to share and impart knowledge
Advanced written and oral communication and organizational skills
Advanced persuasion skills when working with external customers to resolve issues/problems
Advanced interpersonal skills, demonstrating the ability to lead projects and mentor support staff
Team goal setting experience
Ability to foster a teamwork environment

Operations Manager Fulfillment Center Resume Examples & Samples

Manages day-to-day relationships with multiple Delivery Service Providers (DSPs) and monitors delivery metrics
Managing and driving the manpower demand plans, schedules, quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan
Manage a team within a very fast-paced/time-critical and demanding environment. Typically a team will consist of workforce from a variety of sources permanent/temporary and contract labour and the role holder must set the appropriate expectations with his team on managing the workforce in an appropriate, engaging and pro-active manner
Implements change and/or develop new processes as required to provide ability to better service Souq.com customers, reduce the cost to serve and improve contribution
Set/clarify requirements and expectations for operation manager & shift managers
Working with key business partners such as Finance, Loss Prevention, IT, HR, and Engineering to deliver the operating plan and to secure required support and resources for projects and initiatives
To drive a customer-focused culture within the operations department by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention through delivery of excellent service levels
To meet the targets on delivering on time and in perfect condition in order to achieve customer satisfaction through an efficient operations process at optimum cost. Exceed all performance targets
To effectively plan permanent and subcontract labour, facilities and equipment resources to meet and exceed internal and external service levels at all times, and to provide excellent service to customers
To ensure that the station meet and exceed the HSE regulations. Maintain excellent 5s and FSI audit results and manage with the self-audit process
Developing and maintaining a strong culture of Health and Safety practices and initiatives including ensuring depot practices are compliant with legislation and policy through effective monitoring, auditing and reviewing of practices on site
Participate in cross-functional Process and Business Improvement projects within the operation and the broader Souq.com operations network
Bachelor's degree or equivalent level qualification
Experienced in working as a manager in the transportation industry and possess expertise and a solid understanding of carrier operations
An analytical thinker with project management skills, attention to detail, an ability to influence others, and exceptional organizational skills
Strong in oral and written communication skills with the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize
Able to manage detail, establish root cause and be able to extract and manipulate data
Proven in delivering projects within scope, time, budget and quality
Entrepreneurial in mind, with the tenacity to develop ideas independently and thrive in fast-paced environment is crucial