System Operations Resume Samples
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System Operations Resume Samples
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BC
B Cummings
Benedict
Cummings
9766 Meaghan Spur
Los Angeles
CA
+1 (555) 622 1789
9766 Meaghan Spur
Los Angeles
CA
Phone
p
+1 (555) 622 1789
Experience
Experience
Detroit, MI
Rohq Fro System Operations Analyst
Detroit, MI
Wehner and Sons
Detroit, MI
Rohq Fro System Operations Analyst
- Willing to work long hours, on weekend and on holidays. Work week can be Tuesday to Saturday
- Can manage under pressure
- Likes working in a team
- Assist in UAT testings of enhancement
- Monitoring and Acquisition of data
- Builds execution and monitoring
- BAU Helpdesk function (Level 1 support)
Philadelphia, PA
System Operations Specialist
Philadelphia, PA
Kilback, Nicolas and Kerluke
Philadelphia, PA
System Operations Specialist
- Work closely with Central Operations management and client to create monitoring standards per site
- Works on teams to create and maintain software, hardware, and documentation configuration baselines (development, test, production, etc.)
- Individual Work/Teamwork/Leadership. Works individually and also actively participates on integrated teams
- Directs multiple teams through to project completion. Provides guidance and direction to lower level technicians, specialists, and managers
- Assist the IFM Business Manager in further investigation and support on the client monthly reports
- Provide Tier 2 support per request from managed sites. Investigate and troubleshoot issues
- Work under the direction with the IFM Business Manager on other related facility systems
present
New York, NY
Senior System Operations Engineer
New York, NY
Jerde-Goldner
present
New York, NY
Senior System Operations Engineer
present
- Collaborate with Development and Performance teams across the globe and work on projects that are driven towards operational growth and improvements
- Develop relationships with and work alongside other cross-functional IT groups such as networking, storage, database and security
- Provide operational management and support of Akamai’s global production network
- Handle escalations from our Network Operations Command Center with a persistent eye towards process improvement and incident prevention
- Assist with performance testing and tuning of complex and high-traffic systems
- Participate in change management and incident management processes
- Identify weak points and vulnerabilities within infrastructure and provide recommendations for improvement
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
The University of Texas at Austin
Bachelor’s Degree in Computer Science
Skills
Skills
- Desirable additional experience of the following
- Maintain the Windows Server problem ticket queue and work to resolving the majority of tickets in this queue. Provide initial 1st and 2nd line support for all Microsoft server platforms and associated applications within the server estate
- Ability to interpret and create scripts in at least one of the following languages: Powershell/ .NET/ ASP.Net/C#
- Timely response to support escalation requests and contribute to the Windows Server Team “follow-the-sun” server support model across Asia-Pacific and the Americas
- Knowledge of the following: Citrix XenApp / XenDesktop / VMWare Products (ESX, Virtual Center)
- Significant knowledge of security under Windows 2008/2012
- Strong communication and documentation skills
- Document processes, and ensure process is applied consistently across the global Windows server estate
- Identify and repair inconsistent server configurations in the global Windows Server estate
- Maintain an accurate global Windows Server team inventory, including spare parts
15 System Operations resume templates
Read our complete resume writing guides
1
NAM System Operations Fin Acct Lead Analyst Resume Examples & Samples
- Coordinate System Operations’ reengineering efforts and partner with the Reengineering team to ensure cohesive and effective implementation of process improvement initiatives
- Identifies opportunities to expand scope of work with other functional groups
- Leverages business knowledge and experience in ensuring the accuracy of results
- Leads the coordination of change management initiatives for multiple functions
- Understands the drivers, dependencies, and impacts of infrastructure change across multiple functions
- Engages in periodic process reviews with team and coordinates process improvements identified
- Ability to communicate and deliver information to targeted audiences (internal/external across multiple levels)
- A change agent and strategic thinker who can collaborate with diverse interests, all with the outcome of meeting the strategic organizational objectives and aligning with the Citi vision
- Experienced in integration of projects as well as advanced skill in project management
2
Caf Senior System Operations Specialist Dublin Resume Examples & Samples
- Day to day processing including maintenance of transactions, cash application and monitoring of the businesses Oracle Lease Management system
- Data querying and reporting and analysis
- Investigation and resolution of issues
- System set ups
- Providing timely and accurate advice and data to Client Managers, Finance and other teams within the business
- Liaising with Client Managers to ensure data integrity and to report on the progress and completion of tasks
- Liaising with IT support to resolve day to day issues and processing errors
- Provide guidance to business on how the system can best be used to implement new business and improve day to day to efficiencies
- Assist in training other team members when required
- Involvement with enhancement requests and system development
- Communicating with global team members across various time zones
3
Rohq Fro System Operations Analyst Resume Examples & Samples
- BAU Helpdesk function (Level 1 support)
- Scheduling and monitoring of Plan/Forecast updates; position requires managing the Plan/Forecast deliverables by closely working with Financial Planning and Analysis (FPA) team global to ensure that system is ready for collection and updates/data are correctly posted in the system
- Preferably with knowledge in Essbase, Oracle PeopleSoft
- Proficient in Excel (i.e., Macro)
- At least 2 years of experience
- Willing to work long hours, on weekend and on holidays
- Ability to work non-standard business hours, including weekends and holidays as determined by the business needs
4
System Operations Shift Operator Resume Examples & Samples
- Building, installing and deploying new system builds for multiple architectures
- Deploying and troubleshooting software configurations in production
- 3 yrs + experience with Korn shell scripting
- Experience with tracing/debugging utilities desired
- Experience troubleshooting performance problems and using performance utilities
- Strong attention to details with superior verbal, written and interpersonal skills
- Perl scripting experience a plus
5
Rohq Fro System Operations Analyst Resume Examples & Samples
- Rejects Analysis
- System Configuration (Calendar setup, Source System ID setup)
- Monitoring and execution of Outbounds
- Troubleshoot issues together with Pearl Technology Support
- Assist in UAT testings of enhancement
6
System Operations POS Analyst Resume Examples & Samples
- Related End User Support
- Maintaining System Change Management Policies and Procedures
- Performing System Operations Support for all POS servers and terminals
- Support system deployments
- Providing strict adherence to the corporate security policies and procedures
- Will own the assigned processes from conceptualization through implementation, as well as future measurement and evolution of the process
- Development and execution of pricing and promotions
- Minor modification of POSXML to support business needs
- Installation, configuration and support of Mobile POS
- Build teams and partnerships with appropriate business partners to ensure project requirements and design are in-line with need
- Communication and management of vendor deliverables and impact to timelines and business expectations
- Main point of contact for Headquarters, Stores and Operations for all daily and strategic initiatives, delivers result with high sense of urgency and great customer service
- Follows up on outstanding store issues and tracks/updates through help desk software
- Monitors and reacts to service-level issues with partners and vendors and escalates to proper team members as needed
- Identify and assess issues and opportunities based on field, vendor and feedback
- Understand all facets of Point of Sale system, communications, credit processing, data movement and store back office processes
- Previous System Operations Support experience in big box or specialty retail environment
- 3 + years of experience supporting Epicor Store 6.2/6.4
- 5 + years of general POS experience
- Experience with Epicor/NSB AppBuilder, Promotions Tool, Sales Audit and CRM is a plus
- Experience with international POS and complimentary systems installation is a plus
- Experience with iPod Mobile POS is a plus
7
Senior Manager, System Operations Resume Examples & Samples
- Management of the Desktop Operations support team in Bell Media, including day to day management of user and computer support across multiple active directory domains. Be accountable to support escalations within this scope
- Manage and provide leadership for a team comprised of approximately 30 staff including 2 managers across 6 locations located in Toronto and Montreal
- Included within Desktop Operations is the On-Air Support team who have production support accountabilities for Television and Radio broadcasting teams. Key On-Air support responsibilities include; managing staff schedules and shift rotations, setups for remote and / or special events, ensure that all News Broadcasts get to Air without issues, ensure after hour support processes continue to meet the needs of the business
- Manage Help Desk operations for a subset of the Bell Media user population located at 299 Queen Street West Campus location. These responsibilities include but are not limited to ticket volume reporting, IVR content, quality control, and overall adherence to business SLAs
- Work closely with Bell Help Desk management team to ensure consistency and quality in tickets assigned, as well as consistency of Help Desk processes
- Support the resolution of complex technical issues by coordinating with clients and a variety of technical support teams
- Track and analyze support trends through regular reporting, and provide recommendations based on reporting to help reduce overall ticket volumes
- Enable strategic decision making by providing timely, accurate, and pertinent information to other Technology leaders and key stake holders
- Provide regular reporting to Director, IT Infrastructure Architecture and other Sr. Technology leaders within Bell Media and Bell Canada
- Work closely with Business and technical teams to maintain good working relationships and to ensure that the needs of the business are being addressed
- Manage defined process for Active Directory and Messaging Account Creation, Removal, and Modification within Bell Media. Ensure proper processes are being followed and provide reporting to Audit teams
- Develop and execute staff development plans for the Desktop Operations and On-Air support teams
- At times this role will require effort outside of traditional working hours in order to support project deliverables and to manage after hours incidents
- Proactively address evolving business requirements through the reprioritization of effort and resources to ensure continued alignment to the priorities of the business
- Maintain budget and forecast expenditures throughout the year to drive financial predictability and accuracy
- A university degree in a related discipline (e.g. Computer Science, Engineering) with five (5) years of progressively responsible management experience providing leadership and technical expertise in an information technology environment, or an equivalent combination of education and experience
- Strong verbal, written and interpersonal communication skills – experience preparing and delivering management presentations and reports leveraging Microsoft Office tools including Power Point
- Exemplary customer service skills – strong desire to help
- A strong positive, can-do attitude
- A preference to work in a fast-paced environment and be a member of a closely-knit, high performance team
- Self-motivated with a strong tolerance to ambiguity and change
- Accomplished technical analysis skills with a solid grasp of problem resolution techniques
- Knowledge of Television and Radio Production environments, and experience in these environments is an asset
- General working Knowledge of core IT technologies including but not limited to Networking, Active Directory, Messaging, Microsoft SCCM, HP Service Manager is an asset
- Diploma or Degree in Computer Studies and / or Management related field is an asset
8
Rohq-fro-system Operations Specialist Resume Examples & Samples
- Basic BAU Helpdesk function (Level 1 support)
- Monitoring and Acquisition of data
- Validation Checks – Rejects and FRS
- Builds execution and monitoring
- Reconciliation/Checkouts
- Essbase Security Entitlement Review
- Assist in UAT testing of enhancement
- BS in Accounting or Finance, Computer Science or Information Systems
- Preferably with knowledge in Hyperion Essbase and IFW
- Proficient in Excel (ie. Macro)
- Keen to details
- Can multitask; Not afraid to take on challenging tasks
- At least 1 year experience
- Likes working in a team
- Can manage under pressure
- Willing to work long hours, on weekend, on holidays and Tuesday-Saturday shift
9
Manager, System Operations Resume Examples & Samples
- Serve as a Subject Matter Expert (SME) for Load-Balancing and server hardware deployment and troubleshooting
- Accountable for the development and maintenance of documented procedures for deployments, upgrades, patching, and troubleshooting of a wide variety of issues, with a focus on Hardware and Operating System level areas (with coordination with management peers of other groups as appropriate)
- Management lead during troubleshooting of complex technical issues involving network-based services and multiple organizational teams under significant time pressure and with close executive oversight
- Provide clear and accurate analysis of technical issues to leadership teams, including root-cause analysis
- Manage the 24x7 on-call support rotation and ensure all escalations are answered by the team
- Available as an escalation point for the organization and Network Operations Center
- Engage engineering teams and vendor partners to address operational concerns, whether bugs or other design flaws as well as for operational efficiency, including technical and process related improvements
- Ensure changes to production systems during maintenance windows are performed with compliance to TWC standards
- Develop operational goals based on senior leader strategies and customer requirements
- Establish roles and performance goals, identify developmental needs, and provide talent development opportunities for staff members
- Work with monitoring teams to ensure that supported systems and applications have all necessary and appropriate monitoring, and determine appropriate thresholds for alerting
- Ensure team is executing requested load-balancer projects on schedule and adjust workload based on priorities
- Ensure team is proactively monitoring managed load-balancers for service availability, performance, redundancy, and capacity
- Communicate applicable design guidelines to network and application teams to ensure compliance
- Responsible for managing a current team of 4 Systems Engineers
- Experienced 7 or more years in managerial/lead operational roles supporting load-balancing platforms (F5, A10, Brocade, Citrix) including integration/configuration/administration
- Experienced 7 or more years in management of load-balancer rules/pool/health-check configuration, troubleshooting, and administration
- Experienced 7 or more years in SSL cert management
- Experienced 7 or more years in network background including an understanding and troubleshooting of network layers (TCP), switch, network routing (EIGRP, MPLS, BGP), and firewall infrastructure
- Working understanding of IPv4/IPv6 network troubleshooting; familiarity with snoop/tcpdump/tshark and Wireshark for network service troubleshooting
- Network/NOC experience in a centralized repair/troubleshooting/testing environment that included answering telephones, logging events in a ticketing system, and providing technical support and repair coordination is desirable
- Strong understanding, troubleshooting, and experience of DNS
- Experience with network monitoring systems (Netcool, Big Brother preferred)
- Experience with application/OS monitoring systems (Splunk, SolarWinds, Netscout preferred)
- Experience with Opsware (HP-SA (HP Automation Suite) preferred)
- Experience with ticketing systems (Remedy preferred)
- Strong knowledge of Web application architecture
- Strong knowledge of Microsoft Office suite and general Windows and/or Mac usage
- Intermediate understanding of at least one of: PERL, Python, shell (bash or ksh), PHP, Puppet, Ruby
- Proficient with relational (MySQL, Postgres, or Oracle) databases and non-relational databases a plus
- Strong understanding of Solaris and Red Hat Enterprise administration and related topics
- Familiarity with common virtualization technologies such as VMWare ESXi, CloudForms, and understanding of criteria for analyzing when virtualization is appropriate
- Experience working with SAN device management from a client-side perspective, and related tools is desirable
- Experience with managing remediation of security vulnerabilities associated with load-balancing infrastructure as well as reassignment of vulnerabilities to respective application owners
10
Senior Manager, System Operations Resume Examples & Samples
- Drive resolution of incidents within their application portfolio while providing clear and timely communications to affected stakeholders throughout
- Represent Business approval for all change activity within their application portfolio, ensuring risk is well understood and properly being managed
- Ensure support partners keep current with application knowledgebase and continuously seek hardening opportunities to address known issues
- Manage Problem Records in partnership with OTSS Problem Management team
- Provide executive communications on Incidents
- Manage relationships with support vendors
- Partner with Business and Delivery teams to maintain a solid understanding of how applications are being utilized while keeping a close pulse on Delivery roadmaps
- Champion hardening opportunities for applications within your portfolio
- Strong leadership skills – at least 3-5 years of management experience
- Excellent problem solving techniques and trouble analysis skills
- Problem, incident and release management
- Bilingual (English/French)
11
NAM System Operations Resume Examples & Samples
- Identify, co-create, and lead strategic development projects and initiatives
- Support and participate in development, design, and implementation activities, guiding project implementations through the lifecycle to ensure quality and on-time delivery
- Organize data, identify business opportunities, and make recommendations to achieve strategic objectives and performance optimization
- Analyze existing processes to ensure operational efficiency and make recommendations for improvement
- Resolves and drives resolution of complex and non-complex strategic and tactical issues
- Identifies opportunities to further facilitate efficiency, as well as, improve overall quality of analysis to support business reviews
- Coordinates and optimizes processes such: risk and control assessments, headcount management, updates reporting, and projects tracking and monitoring
- Performs deeper trend analysis and ad hoc reporting to support business reviews
- Works independently and as a team member while using discretion in decision making and sound judgment in problem solving
- Brings diverse perspectives together to synergistically address issues and break down silos
- Bachelor degree in related field required
- Graduate-level degree preferred
- Prior experience with large scale project implementations and process improvement initiatives
- Full understanding of Project Management techniques, methodologies, and processes
- People management skills: direct, project related, and /or matrix
- Excellent organizational skills, ability to multitask, and demonstrates flexibility
- Ability to present a professional image while dealing with senior management, staff, internal customers, and external stakeholders
- Excellent short-term and long-range planning skills
- Excellent skills in using Microsoft Office including: Word, Excel, PowerPoint, and Project
12
Senior System Operations Engineer Resume Examples & Samples
- Identify weak points and vulnerabilities within infrastructure and provide recommendations for improvement
- Assist with performance testing and tuning of complex and high-traffic systems
- Perform after-hours or weekend system maintenance and application support as needed
- Participate in change management and incident management processes
- Provide technical leadership to offshore team
13
Specialist, System Operations Resume Examples & Samples
- Owns the Problem Record Life Cycle
- Analyze ticket volumes and trends to identify potential Problems
- Responsible for documenting the Problem within Service Manager from creation to closure
- Schedule / Manage vendor RCA reviews
- Work with Vendors (onshore/offshore) and internal support staff to find interim workarounds, root-cause, implement recommended solutions and preventative measures
- Supports Problem management reporting (KPI’s, Scorecard and Dashboard)
- Provides recommendations to fund hardening opportunities
- Identify and Manage projects to improve our overall application availability
- Identify Hardening opportunities and create Risk Assessments
14
System Operations Resume Examples & Samples
- Analyze, log, track and resolve software/hardware issues pertaining to server operating system and related services
- Maintain the Windows Server problem ticket queue and work to resolving the majority of tickets in this queue. Provide initial 1st and 2nd line support for all Microsoft server platforms and associated applications within the server estate
- Participate in Infrastructure project design/implementations and Disaster Recovery exercises
- Timely response to support escalation requests and contribute to the Windows Server Team “follow-the-sun” server support model across Asia-Pacific and the Americas
- Maintain proactive server monitoring, performance monitoring and application tuning using the corporate tools, such as SCOM and SCCM
- Implement, monitor and maintain Windows Server-based services
- Generate reports for daily checks and for real-time and capacity management reporting needs of Infrastructure Management
- Maintain an accurate global Windows Server team inventory, including spare parts
- Document processes, and ensure process is applied consistently across the global Windows server estate
- Identify and repair inconsistent server configurations in the global Windows Server estate
- Strong communication and documentation skills
- Experience supporting critical Windows 2008/2012 servers in a large-size production environment
- Experience with AD, WINS, DNS, DFS, DHCP, IIS, NT File System, Printing and Group Policy
- Significant knowledge of security under Windows 2008/2012
- Experience with Microsoft patch deployment processes
- Aware of corporate governance (Sarbanes Oxley and Audit controls)
- HP server experience
- Knowledge of the following: Citrix XenApp / XenDesktop / VMWare Products (ESX, Virtual Center)
- Must be able to perform well in a high pressure environment
- Ability to interpret and create scripts in at least one of the following languages: Powershell/ .NET/ ASP.Net/C#
- Desirable additional experience of the following
15
Manager System Operations Resume Examples & Samples
- 6 years of relevant experience and a Master’s degree or
- 3 years of relevant experience and a PhD
- 3+ years experience managing an Infrastructure organization
- Demonstrated operations and organization skills implementing and driving best practices in multi-office, cross functional organizations
- Strong organization and analytical skills
- Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives
- Experience in working on enterprise distributed networks
- Prior operations experience
- Experience working with modern Internet protocols
- Hands on technical experience a plus
- Experience in network management and configuration including: IP configuration, Ethernet, Cisco router and switch platforms, packet analysis, and network system monitoring
- Experience with Internet technologies, such as HTTP, DNS, SSL, etc
- Is US Citizenship required: No
16
Senior System Operations Engineer Resume Examples & Samples
- 8 years of relevant experience and a Bachelor’s degree {add Degree info here} or its equivalent or
- 6 years of relevant experience and a Master’s degree {add Specific Degree here} or
- 3 years of relevant experience and a PhD {add Specific Degree here}
- 6+ years experience in at least one of the following: perl, python, SQL, shell
- 6+ years experience working with modern Internet protocols
- 6+ years working in a Linux / Unix environment
- Strong desire to learn and increase knowledge set
- The ability to drive issues to resolution
17
Senior System Operations Engineer Resume Examples & Samples
- Provide support for day-to-day issues encountered by the Systems Operations team
- Develop, maintain, and execute procedures in support of Akamai’s infrastructure
- 8 years of relevant experience and a Bachelor’s degree in computer science/engineering or its equivalent or
- 6 years of relevant experience and a Master’s degree in computer science/engineering or
- Relevant experience and a PhD in computer science/engineering
- 5+ years of experience in at least one of the following: perl, python, SQL, shell
- 5+ years of experience working in a Linux/Unix environment
- 2+ years of experience in IaaS adoption or private cloud
- 2+ years of experience working with modern Internet protocols
- Experience with Content Distribution Networks
- Linux host system hypervisors including KVM
- LXC based frameworks
- Linux kernel development and/or performance tuning
- Site reliability engineering and/or work related including service performance
18
FRO System Operations Resume Examples & Samples
- Monitor daily processes and follow up on inbound and outbound data issues
- Understanding data flow within System
- Investigate/Escalate operation level issue to Operations support, and keep track of it regularly
- Perform /Run ad hoc queries, setups and reports on “as needed” basis
- Work on and ensure UAT/enhancements/projects are on track per baseline plan
- Coordination with various teams
- Good understanding of revaluation, month end and year end activities
- 3-5 years in similar role
- Functional knowledge
- Basic SQL / Query Logic
- Basics of testing
- Functional documentation
19
Senior System Operations Engineer Resume Examples & Samples
- 6+ years experience in at least one (ideally two) of the following: perl, python, SQL, shell
- 6+ years of working with networks (creation, maintenance, support, monitoring etc…)
- Experience in conflict resolution with multiple stakeholders
- Strong understanding of the latest technology in dev ops and sys ops worlds
20
System Operations Lead Resume Examples & Samples
- 7+ years of relevant experience
- RHEL Certification
- Strong Knowledge in IT infrastructure management (Hardware, OS, storage, backup) (Certification preferred, not mandatory)
- Strong Knowledge & Experience on RHEL/RHEL-KVM/Windows in a production environment
- Level-3 knowledge preferred
- Performance tuning (Kernel, System, memory)
- ITIL frame work knowledge
21
System Operations & Maintenance Engineer Resume Examples & Samples
- Solid Linux system-administration skills; RedHat Enterprise Linux experience preferred
- Experience with maintenance of production software
- CISSP required; if not currently certified, then must be able to obtain certification within 6 months
- Linux+ or comparable certificate or ability to obtain one within 6 months
- DoD/FISMA/NIST computing & networking security policies and strategies background desired
- Windows knowledge useful
- Familiarity with one or more of the following computing languages is useful; Perl, Python, C/C++
- Experienced multitasker with strong time-management skills
- Proof of U.S. citizenship or permanent residency is required
- Possession of current security clearance, or able to obtain one
22
System Operations Specialist Resume Examples & Samples
- Incident management within a remote environment
- Monitoring and support of various applications within the Crossmedia Link environment
- Maintain user accounts, access rights and licensing of GXL products and related web portals
- Assists development team with roll-out and deployment of new releases
- Participate in production and change management planning sessions
- System administration of Linux based application and database servers
- Shares responsibility for platform availability within the environment with application management team
- Support environment users in their day-to-day activities
23
Power System Operations Specialist Resume Examples & Samples
- Monitor the SCE electrical system using the Energy Management System and various related applications and provide functional direction to SCE Switching Center System Operators and other field personnel
- Monitors interconnected system conditions, SCE and interconnected system line flows, voltages, Remedial Action Schemes, and equipment limits during normal and emergency conditions
- Work directly with the CISO regarding operation of the SCE electric system, line and equipment outages, schedules and adjustments to the system
- Responsible for coordinating SCE normal and emergency operating actions with SCE operational and field personnel, other internal departments, the CISO, adjacent utilities, and various external agencies
- Has the authority and is responsible for initiating the curtailment of SCE load, either directly or at the direction of the CISO, to maintain system reliability. The position takes a lead role to initiate Southern California Edison actions and provide directions to enhance or re-establish system conditions to a reliable state in accordance with NERC, WECC, CISO and SCE operating protocols
- Responsible for reviewing, comprehending, and applying operational policy and procedural changes in a time constrained atmosphere
- Perform internal and external notifications of system events in accordance with established requirements and acts as the formal representative for Grid Control Center management during non-business hours
- Will participate in required internal and external training courses
- The position will provide support for the GCC Trainer on various GCC Training activities, including GCC seminars, GCC SOTC training classes, and other training requirements, as needed
- Provide support to GCC Management, to include assisting in the development, interpretation, and implementation of GCC operational policy and procedures
- Must have a minimum of 6 years of experience in bulk power transmission, subtransmission, and distributions systems operations
- Must have experience providing leadership, direction, mentoring, counseling, and training for team members
- Must have experience analyzing electric system operating conditions by utilizing advanced computer applications
- Must be a NERC certified system operator at the reliability coordinator level
- Knowledge of the SCE and relevant neighboring utility electrical systems to ensure reliable interconnected system operations
- Work on multiple problems simultaneously
- Negotiate, influence, and interact with relevant internal and external parties
- Exhibit proficiency in written and verbal communication skills
- Demonstrated experience to monitor all aspects of shift activity and provide leadership mentoring for all PSO2 team members at the SCE Grid Control Center (GCC) responsible for ensuring reliable operation of the SCE electric system in a real-time environment
- Demonstrated experience of making real-time decisions regarding operation of the electric system that may have a direct effect on system reliability or SCE as a corporation
- Operational knowledge of the SCE and relevant neighboring utility electrical systems to ensure reliable interconnected system operations
24
Manager.system Operations Resume Examples & Samples
- Taking ownership of technical issues, and working with Development groups to resolve more advanced issues when necessary
- Influence the inclusion of supportability during design and development phases of software
- Documenting troubleshooting and problem resolution steps
- Responsible for debugging end-user workflows
- Implement Operational and Support tools like deployment, provisioning, monitoring, performance measurement tools etc
- Responsible for performance, availability and scalability of the infrastructure/products
- Responsible for the customer facing production environment monitoring, performance, release/deployment, security, reliability, availability, capacity, latency, and other non-functional concerns
- 4+ years of end to end product support experience
- Solid experience with web technologies, browsers, and web servers
- 3+ years of hands on Linux System administration of a large infrastructure server farm in a datacenter environment managing systems, network, and storage systems
- Solid RDBMS / SQL experience (preferably Oracle)
- Good understanding and experience on REST based API interfaces
- Good knowledge of scripting languages like Shell Script or Python
- Attention to detail and excellent problem solving/troubleshooting skills
- Familiarity with networking protocols and technologies (especially HTTP, HTTPS, DNS)
- Experience with distributed systems
- Experience in Docker containers, orchestration, micro-services etc
- Experience with architecture of large, distributed and complex systems
- Experience with the complete software development life cycle, from requirements to design, implementation, testing, and release
- Familiarity with software development on Linux
25
Senior System Operations Engineer Resume Examples & Samples
- Provide operational management and support of Akamai’s global production network
- Drive platform improvements and increase operational efficiencies by analyzing behaviors and trends, implementing code, increasing automation, creating and improving alerts and notifications
- Represent System Operations in design and incident reviews
- Handle escalations from our Network Operations Command Center with a persistent eye towards process improvement and incident prevention
- In-depth knowledge of internet protocols such as DNS, HTTP, SSL
- Experience with the operation of internet-scale systems
26
Senior System Operations Engineer Resume Examples & Samples
- 5+ years of experience years of experience in operations or system administration
- 5+ years of experience with Unix/Linux systems
- 3+ years of experience working with SQL
- 3+ years of experience with at least one of the following: Python, Perl or shell
- Experience working with large distributed networks
- Experience working with Linux Containers
- Self-Motivated with a consistent drive toward results
27
System Operations Engineer Senior Lead Resume Examples & Samples
- Analyze and improve the efficiency, scalability, and reliability of our backend systems
- Perform advanced troubleshooting and monitoring of our systems to ensure adequate SLA and capacity requirement
- Proactively monitor the EAA cloud service for potential issues
- Other tasks and duties as needed to support the customer and/or business
- Experience in development of automated deployment scripts using tools like Ansible, Puppet and Chef
- Experience with monitoring/reporting technologies e.g. Sensu, Nagios, Graphite, Elasticsearch, Logstash, Kibana
- Experience with performance, scalability, and reliability issues of 24x7 commercial services
28
System Operations Engineer.senior Resume Examples & Samples
- Conduct and manage software rollouts that span massive, multi-service, complex networks
- Troubleshoot and resolve complex technical issues that can impact multiple systems, tools, products and customers
- Collaborate with Development and Performance teams across the globe and work on projects that are driven towards operational growth and improvements
- Bachelor's degree in Computer Science or related field, or equivalent experience
- An understanding of networking concepts (TCP/IP, UDP, etc.)
- Basic SQL
- Working knowledge of a scripting language (Python, Perl, shell)
- The ability to apply technical knowledge toward analyzing, diagnosing and resolving issues in a large complex production environment
- Effectively communicate and collaborate with multiple teams across multiple sites
- Self-motivated with a consistent drive towards results
29
Transmission System Operations Engineer Resume Examples & Samples
- Basic knowledge of electric system operation and electrical apparatus such as transformers, breakers, capacitors and protective relaying. Includes demonstrated understanding of generation, transmission and distribution functions
- Ability to quickly learn and utilize various computer software applications to develop tools for Power System Coordinators
- Working with various work groups both within and outside Transmission to review construction and maintenance work requests on transmission facilities and perform power flow analysis to maintain the reliable operation of the MPC bulk electric system
- Creating and managing an EMS alarm library reference tool for Power System Coordinators
- Working with the EMS team to create new database points and modifying existing database points per field/display changes - analog, status/control, accumulator, calculated analog, manual status, mimic board, etc. in the Siemens EMS system
- Developing tools to assist Power System Coordinators in their role
- Providing support to Power System Coordinators in evaluation of contingency cases to support facility outages
- Updating and developing Substation Operating Procedures
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System Operations Summer Intern Resume Examples & Samples
- Currently enrolled and pursuing a four year degree in Engineering from an ABET accredited college or university
- Cumulative GPA of at least 2.75
- Ability to work mid-May through August 2017
- Experience with the Microsoft Office Suite software
- Currently enrolled and pursuing a Bachelor's or Master's degree in Electrical or Mechanical Engineering from an ABET accredited college or university
- Demonstrates ability to provide the quantity and quality of work necessary to reach an accomplishment
- Works effectively with others from diverse backgrounds to achieve common goal
- Demonstrates tenacity by remaining persistence in the face of difficulty
- Demonstrated technical proficiency in use of computers, software, and engineering applications
- Desire to pursue a career in the energy industry, specifically power engineering
- Previous engineering work experience
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Field System Operations Lead Resume Examples & Samples
- Maintain and administer applications, operating systems, and hardware related to Microsoft Windows Workstation/Servers based operating systems servers across both Legacy and AFNET level systems
- Provide frontline support for 300 + customers at local and remote facilities in the form of System Administration Tier 1 Central Call Center for legacy and AFNET Inc 1 systems
- Provide hands-on/virtual desktop support 24x7 in accordance with mission requirements
- Provide monitoring capabilities of user level centrally managed hardware, OS, and applications related to Windows based systems
- Manage and administer all aspects of user account management such as password, group, and privilege management for user access across entire AoR
- Develop and implement documentation including policies, procedures, checklists, and guidance specific to Windows related systems
- Maintain system readiness through the implementation, administration, and management of DoD IAVAs, DoD IAVB’s, MTO’s, CTO’s, AF TCNOs, ACAS, DISA STIG’s, and other related DoD policies on all related systems
- Provide management and administration of the storage and virtual environments
- Active Directory Tools- Provide advanced Active Directory maintenance, troubleshooting, and reporting
- AD Users and Computers - Administer and publish user and computer objects in the directory
- Group Policy Management - Evaluate Group Policy Objects, and recommend process improvements
- Storage Administration- Monitoring array/fibre switch health, performing maintenance, troubleshooting, and reporting
- Provisioning storage for existing and new servers
- Add servers to storage groups
- Manage array performance and optimizing configuration
- Mounting disk to Windows, Linux machines
- ”STIGing” and securing storage related systems, to include EMC, Compellent, Brocade, Cisco, Netapp, windows, and others as needed
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FRO System Operations Resume Examples & Samples
- Complete understanding of relevant Financial Reporting Processes, Data and Platforms
- Increasingly responsible experience with financial processes and platforms
- Clear understanding of Citi Products and Product Processors events
- Clear understanding of Accounting Policies (multi-GAAP)
- Able to bridge Product Processor events to Accounting Entries
- Project management experience is desired
- Pro-active in developing and implementing solutions that significantly mitigate risk
- Critical Thinking & Problem-Solving
- Identifies, develops, and initiates innovations and solutions where precedents and procedures may not exist
- Analyzes decisions and actions for their support of the larger area's strategic direction
- Escalates problems that require attention in a timely basis
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Multiple Launch Rocket System Operations Resume Examples & Samples
- Calculating target locations manually and electronically
- Plotting points using different types of maps
- Operating communication systems specifically
- Artillery tactics and battle strategy
- Interest in cannon and rocket operations
- Physically and mentally fit to perform under pressure
- Capable of working as a team member
- AT&T, Inc
- Hewlett-Packard Company
- Walgreen Co
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System Operations Specialist Resume Examples & Samples
- Web-based thin client architecture
- Web site design, implementation, management, and administration
- Message-oriented middleware
- System-to-system interfaces
- Service-Oriented Architecture (SOA)
- Web development languages and techniques, including C#.NET, HTML, XML, CSS, Javascript
- Use of modeling, administration, monitoring, and configuration management tools applicable to databases, operating systems, and/or networks
- Service Level Management
- Quality Control Management
- Operations Problem Management
- Operations Change Management
- Recovery Management
- Help Desk Management
- Visual Studio 2010
- Avicode .NET Application Monitoring (now part of Microsoft System Center)
- Microsoft Biztalk set up and administration
- Application interfaces (with .NET or Mainframe applications)
- Business Rules Engine (such as iLog)
- SOA Administration
- Web services
- .NET Architecture
- Enterprise Service Bus
- Load balancers (such as F5)
- SQL Database
- System and performance testing tools
- .NET
- Oracle Identity Manager
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System Operations Specialist Resume Examples & Samples
- Microsoft-based operating system
- Message-oriented middleware (Microsoft BizTalk)
- Service-Oriented Architecture (Akana SOA Service Manager)
- Web development languages and techniques, including HTML, XML, CSS, Javascript
- Microsoft Biztalk set up and Administration
- SOA Administration (Akana SOA Service Manager)
- Load balancers such as F5
36
System Operations Resume Examples & Samples
- Bachelor's Degree in Information Systems, Accounting or Business Management
- 6+ years relevant work experience in large scale system operations for Finance / Risk related applications and data management
- Strong knowledge of Loans and Securitization related bank products
- Established and demonstrated strong leadership competence and ability to managed highly matrix functional teams across various business
- Ability to coordinate conflicting time demands and senior escalation
- Ability to support non-standard business hours including weekends and holidays as determined by Finance and management needs
- Team player with strategic focus and flexibility to manage and support enterprise change
- Outstanding written and oral communication, influencing and presentation skills – must be able to present and influence across organization level and functions
- Able to present to senior managers and key project stakeholders (i.e., ability to articulate technical details to simple business terminology)
- Ability to see and understand “the big picture” and being able to do long term strategic planning
- Aptitude to translate strategy into execution in a complex and cross-functional organization
- A self-starter with ability to independently manage work and drive multiple deliverables concurrently
- Knowledge of Citi’s financial and risk systems, financial and regulatory reporting processes and organization is preferred
- Demonstrated capability and maturity to work in an individual capacity and must proactively seek out ways to enhance the mission and identify new data analysis needs
- Able to set priorities and discuss experience in adapting to emergent or dynamic requirements
- Excellent and demonstrated verbal and written communication skills
- Proficiency in MS Office Products (Excel, Word, PowerPoint, Project)
- High caliber team player with good judgment, flexibility and productivity
- Quick learner, customer focused with ability to multi-task and work in a fast paced changing environment
- Forward looking with ability to mitigate and overcome any challenging roadblocks. Must have “can do” attitude
- Ability to work well under pressure and manage to tight deadlines or unexpected changes in expectations or requirements in a heavily matrix organization
- Self-starter and with demonstrated leadership skill
37
System Operations Engineer Senior Resume Examples & Samples
- Tier 3 response to customer care and customer escalations in a timely and efficient manner in order to guarantee SLAs
- Continuous proactive monitoring of system alerts, including frequent interactions with Akamai’s Network Operations Command Center and Broadcast Operations Command Center
- Definition of alerts and corrective procedures
- Preserve stability of all systems in the areas of high-availability, performance and capacity
- Release Deployment Validation and Execution by qualifying deployment in staging networks, and by driving the deployment of releases in production networks in collaboration with Akamai’s Platform system operators
- Identify, plan and implement opportunities for improvement
- Provide an operational feedback loop into the engineering teams, in particular during architecture and design phases
- Design, develop, and validate a toolkit aimed at sustaining the reliability, performance and stability of deployed systems, including components which will be deployed within Akamai’s production networks
- Education: Bachelor's or Master’s Degree in Computer Science or equivalent experience
- Minimum 3 years of experience in similar position(s) supporting high-availability systems
- A strong work ethic and a positive attitude
- Good analytical skills, attention to detail, and sense of urgency
- Ability to work with multiple technologies and to learn fast
- Desire to ramp up aggressively with minimal direction in a fast-paced, dynamic, small-team environment
- Ability to manage time to meet deadlines while dealing with frequent interruptions
- Minimum 3 years of experience with Object Oriented Design & Methodologies, Algorithm and Data Structures (solid experience with C/C++ and Python is a plus)
- Solid experience with Linux/Unix based systems, shell scripting
- 3+ years’ experience working with distributed systems
- Understanding of Internet protocols and HTTP content delivery
- Familiar with release management in an agile software development lifecycle
- Experience with Continuous Integration/Delivery
- Knowledge of media encoding technologies, including formats and codecs
- Knowledge of media streaming and security protocols and technologies
- Experience with distributed no-sql technologies, like BigCouch
- Experience with container (e.g. Docker) and orchestration frameworks (e.g. Apache Mesos) is a plus
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Manager, System Operations Resume Examples & Samples
- Be responsible for supporting Pega’s global active directory, email, and messaging/collaboration infrastructure
- Serve as an escalation point for infrastructure related issues
- Use a metrics based approach to quantify demand and track service level performance
- Use best practices to establish a proactive and repeatable approach to service operations
- Adhere to set SLAs to maximize uptime and ensure optimal systems stability
- Bachelor’s degree in related discipline and/or equivalent industry experience
- 8-10 years technical experience, with 3+ years management experience
- Strong technical and administrative skills of Microsoft products including: Exchange, Lync, O365, Azure, AD, ADFS, Windows
- Experience in a large, geographically dispersed environment
- Knowledge of SOX, ITGC, and ITIL
- Experience with Mimecast and BOX
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Senior System Operations Engineer Resume Examples & Samples
- 5+ years of experience with a scripting language (Python, Perl, shell)
- 5+ years of experience with internet protocols such as DNS, HTTP, SSL
- 2+ years of experience networking concepts (TCP/IP, UDP, etc.)
- 2+ years of experience working with SQL
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Subsea System Operations Manager Resume Examples & Samples
- Manage the subsea operations teams supporting each asset to monitor and optimise the day-to-day performance of the subsea systems
- Manage the surveillance and reporting against Subsea system performance identifying risks to system integrity and production, ensuring these are reported systematically
- Monitor and report historic and future production vulnerabilities through PEIT, ensuring deferral events and system defects are investigated thoroughly
- Develop and implement defect recovery programmes, where necessary including interface with the Subsea Vendors through GSS
- Prepare budget forecasts and track in-year expenditure for the subsea vendor scopes
- Interface with the GSS to execute activity with the subsea vendors
- Act as the interface between the regional subsea team and , Offshore teams and the other functions, ensuring representation at all relevant meetings
- Support the Planning process, ensuring SPAs are in place for activities relating to offshore intervention for defect elimination or risk mitigation
- Input activity into 20Q, 8Q and 12wk functional plans and coordinate the interface with the Asset through the Area planning process
- Manage activities through planning gates
- Support operations readiness, commissioning, and handover of GPO scope
- Support the delivery of subsea work management and the wider team’s use of the backbone system
- Manage the development of capability within the team
- A degree in an engineering discipline, preferably with Chartered status
- A minimum of 10 years of experience within the offshore industry, involving experience of the operation of deepwater subsea production systems
- A detailed understanding of the principles associated with operation of a subsea system, including issues affecting availability and subsea risk management
- Experience of incident investigation, including use of the various processes, e.g. RCFA, 5 whys
- Good written and verbal communication skills, and the ability to communicate effectively at all levels
- Experience of managing teams and coaching junior engineers
- A strong track record of interface management and working with the functional planning processes
- Experience of the BP cost management processes and experience of forecasting and managing a budget
- Knowledge of technical principles associated with the Subsea Controls, Subsea Hardware and Flow Assurance disciplines relating to deepwater subsea operations
- Demonstrate a strong track record of continuous improvement, understanding the relevant processes
41
System Operations Specialist Resume Examples & Samples
- Work closely with Central Operations management and client to create monitoring standards per site
- Assist in supporting the software/hardware standards for the Central Operations and Operation Specialist groups
- Assist Operation Specialist group with additional coverage as needed and maintain Operation Specialist standards
- Assist in supporting the software/hardware standards for the Security staff at the MPLS locations
- Assist in Installation of new software and configure hardware, peripherals, services, settings, and storage as directed
- Work under the general system direction of clients Security Operations Program Manager
- Assist in programming for new and currently supported North American sites for adds, modifications and ongoing support
- Work under the direction with the IFM Business Manager on other related facility systems
- Perform system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes
- Create, change, and delete user accounts per requests
- Provide Tier 2 support per request from managed sites. Investigate and troubleshoot issues
- Coordinate and assist in vendor service calls and logistics
- Interact and work with informal and formal teams, with other employees and customer representatives from various departments demonstrating a professional demeanor at all times
- Assist the IFM Business Manager in further investigation and support on the client monthly reports
- Report to IFM Business Manager on a regular basis (daily/weekly/monthly) on conditions relative to general operations, assigned tasks, and day to day activities
- Responsible for participating in training and continued professional development in the areas of advancing safety and general skill improvement
- Perform all other tasks as assigned by the IFM Business Manager in response to the needs of the client
- Software/hardware upgrades and upkeep
- Computer programming
- System support
- An associate’s degree is preferred, Computer Science or equivalent experience
- Advanced PC knowledge in Microsoft Office Suite
- 2 year minimum experience in access control, CCTV and/or related technical support
- 2-3 year experience in a fast paced, rapidly changing work environment preferred
- Action oriented with an inherent sense of urgency
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Hrss System Operations Analyst Resume Examples & Samples
- Select, collect, and analyse data from necessary stakeholders troubleshoot root causes of system performance issues, and provide user support for issue resolution
- Participates in the creation and maintenance of process maps, SOPs, design documentation, and training materials. May assist with team and end user orientation and training
- Contribute to all stages of the full Software Development Life Cycle process from specifying and documenting requirements, through development and ownership and involvement of product testing, to delivery of product to end users
- Identifies and communicates risks and issues impacting business rules, functional requirements and specifications
- Provide support when required for other project activities including, but not limited to
- Job Processing and Monitoring
- Job Scheduling and Fail Notifications
- Data reject Analysis
- User Reported Issues Case Management focused on data and process failures
- Incident/Problem Management
- Knowledge Library Maintenance
- User Education Support/Training
- Bachelor’s degree (or equivalent) required in Business, Technology, Human Resources or related area
- 2-5 years of professional experience, with a minimum of 1-2 years of related experience in HR data analysis, batch monitoring, or HR data reconciliations
- Ability to multi-task and handle short-term deadlines & conflicting priorities
- Maintains commitment to the highest ethical standards, including data privacy, security and personal accountability
- Strong financial management skills and experience of Citi’s financial management processes
- Strong English language skills
- Proven track record in building and maintaining relationships with multiple stakeholders
- University Degree level; preferably with management accounting experience
- At least 5 years of relevant experience preferred gained in a financial institution or shared services
- Business qualification desirable
43
System Operations Lead Resume Examples & Samples
- 5+ years of experience with technical management
- 5+ years of experience with hands-on IT infrastructure
- 3+ years of experience with hands-on Windows server work
- Experience with briefing government clients, including GS-14 and GS-15-level on project management topics
- IAT-II Certification or higher, including Security+
- DoD Computing Environment Certification, including MCSA or MCP
- Experience with network engineering and operations
- Experience with database operations
- Experience with virtualization
- Experience with DevOps practices
- Experience with technology roadmapping and planning
44
FRO System Operations Citi Insight Maintenance Resume Examples & Samples
- Take ownership of the support provided to business for creation of report custom hierarchy and user support
- Interact with business and technology support group to understand the requirements for custom hierarchy changes and process using excel
- Support Global Business users for their query/question related to reports and data for multiple systems used in the organization
- Liaise with Global Business contacts, Financial Control and Technology Units applying knowledge of reporting tools
- Follow up and resolves technical defects reported, coordinating with various parties and functions
- Perform and coordinates SIT (System Integration Testing) and UAT (User Acceptance Testing), ensures service level agreements are established and in compliance to support the process
- Ensure that all the control checks are performed as per the defined process
- B.E. (Computer/IT) or Equivalent
- 3-5 years of relevant experience maintenance function preferably in banking and finance related field
- Mandatory – SQL, MS-office
- Good to have: MicroStrategy
45
Principal System Operations Engineer Resume Examples & Samples
- Manage the security of our customer’s information and systems by designing, implementing and enforcing controls, safeguards, policies and procedures for an environment with 5000 instances
- Own cloud security components end-to-end across our US and India operations teams
- Provide hands-on Linux system administration, scripting and maintenance for cloud systems
- Develop, socialize, and implement standards for infrastructure and application security
- Work on the continuous improvements of our security tools, scripting, security architecture, and environment configurations
- Participate in automation of the incidents prioritization, false positives identification, correlation, etc
- Develop, maintain, publish and enforce information security standards and guidelines encompassing data and intellectual security
- 10+ years of relevant experience in Linux system administration, systems management, scripting, security incident response, and system support services
- Experience working in the security operations field in a virtual hosting, IaaS, PaaS , or SaaS company
- Experience in correlating security anomalies into root causes with various SIEM technologies
- Experience in SecOps, support for audits and remediation activities
- Understand requirements for implementation and fulfillment of technical components of ISO 27001, PCI, HIPAA, and SOC 2 Type 2 certifications
46
System Operations Specialist Resume Examples & Samples
- Responsible for configuration management (CM) of developmental and operational systems
- Identifies configuration items, implements change control, configuration status accounting, and configuration audits
- Works on teams to create and maintain software, hardware, and documentation configuration baselines (development, test, production, etc.)
- Develops or modifies CM plans, policies, and procedures tailored to the complexity and scope of the developmental or operational system
- Implement CM discipline for the entire life cycle of systems from initial requirements/capabilities baselines to system end-of-life
- Regulates the change process so that only approved and validated changes are incorporated into product documents and related software, licenses, media, and other IT assets
- Ensures that all changes to the baselines go through appropriate change boards
- Tracks all problems and changes in product documents/software and reports changes, controls standard operating procedures and current configurations
- Uses or recommends automated CM tools to implement CM policies and procedures
- Skills and Tasks. Understands and applies more advanced concepts and processes to daily activities. Assists more senior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians or specialists
- Individual Work/Teamwork/Leadership. Works individually and also actively participates on integrated teams
- Guidance. Requires minimal guidance and direction from more senior level technicians, specialists, and managers. Provides guidance to lower level technicians and specialists
- Training/Certifications. DoD 8570.01 compliant: Security +, GSEC, SSCP, or CCNA Security
- Experience with any of the following: Git, GitLab, SubVersion, SCCM
- 06-08 years w/High School Diploma
- 00-02 years w/Bachelors Degree
47
System Operations Specialist Resume Examples & Samples
- Organizes and maintains all quality assurance and independent verification and validation (IV&V) documentation required
- Responsible for ensuring compliance with recognized standards and practices
- Reviews all documentation for completeness, accuracy, and correctness personnel as a witness to testing requirements; presents IV&V results and troubleshoots technical problems; makes recommendations to improve overall quality
- Certifies that deliverables have met all quality requirements
- Researches and evaluates new concepts and processes to improve performance. Analyzes cross-functional problem sets, identifies root causes and resolves issues. Assists more junior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians, specialists, and/or managers
- Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams. Oversees and monitors performance, and when required, takes steps to resolve issues
- Directs multiple teams through to project completion. Provides guidance and direction to lower level technicians, specialists, and managers
- DoD 8570.01 compliant: Security +, GSEC, SSCP, or CCNA Security
- Training or certification in Agile (Scrum, SAFe), DevOps
- Experience with any of the following: Junit, Findbugs, Selenium, Serenity BDD, SonarQube
- 11-13 years w/High School Diploma
48
System Operations Specialist Resume Examples & Samples
- Perform systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions
- Provide support for implementation, troubleshooting and maintenance of IT systems
- Manage IT system infrastructure and any processes related to these systems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc
- Provide Tier 1 and Tier 2 problem identification, diagnosis and resolution of problem
- Provide support for the escalation and communication of status to agency management and internal customers
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Configure and manage UNIX and Windows operating systems
- Installs/loads operating system and application software
- Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
- Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
- Integrate new technologies into new and existing systems including the transition and migration of corporate systems
- Develops new concepts and processes. Analyzes root causes and resolves issues. Supports more junior level technicians and specialists in their activities. Can perform all tasks of lower level technicians or specialists
- Works individually, actively participates on integrated teams, and may also lead a task, project or team
- Requires guidance and direction from more senior level technicians, specialists, and managers only when dealing with new, uncertain situations. Provides guidance to lower level technicians and specialists
- Experience with service desk support, monitoring, and management tools
- Experience with DODIIS desktop operating systems Windows XP, Windows 7
- Experience with version 2007 or newer Microsoft Business Class Applications, MS SharePoint Exchange
- Experience with Active Directory account administration
- Experience in administration and troubleshooting media exploitation applications
- Experience maintaining DODIIS Video Teleconferencing Systems
- Experience in setup, configuring and troubleshooting user desktop commercial and DoD secure telecommunications
- Experience with setting, up, configuring, and troubleshooting desktop peripherals
- Experience with network computers system security, intrusion management and patching
- Strong skills in fault isolation and troubleshooting information technology hardware and applications
- Experience with virtual machine systems (VMware version 5.0 or newer)
49
System Operations Specialist Resume Examples & Samples
- Supports the development of cross functional or large-scale automated information systems to include enterprise architectures
- Designs system architectures to include the software, hardware, and communications to support the total requirements and provides for present and future cross functional requirements and interfaces
- Provides comprehensive definition of all aspects of system development from analysis of mission needs to verification of system performance
- Performs evaluation of system alternatives and assessment of risks and costs
50
Senior Director, Digital System Operations Resume Examples & Samples
- 1) Scoping website development and digital content transformation efforts (including SEO) for Penn Medicine
- 2) Advising or directing as needed department content editors on website strategy and content best practices
- 3) Developing repeatable methods, tools and templates to support website decentralization, training and consulting capabilities; and
- 4) Aligning to Penn Medicine’s marketing strategy, brand and technology standards while balancing the unique needs of individual clients
- Provide administrative leadership to an advisory council for web optimization across the health system and SOM
- Directing all aspects of consulting and advising on website and content strategy, website development, template use and functionality and website budgeting
- Leading the development of tools for sharing content best practices, assets and platform documentation throughout the health system
- Facilitating appropriate and sustainable workflows and permissions for department website management and establishing programs for ongoing support and training
- Overseeing business processes that support internal clients; support includes digital marketing platform training, compliance with best practices, usability of system’s web products and services, and website reporting
- Fostering communication and collaboration among multiple disciplines and internal groups
- Leading a staff of consultants/liaisons - providing direction and motivation to the team
- Be current with evolving systems, web utilization data and client utilization of CMS
- Seeking opportunities for continuous improvement
- At least 5 years’ of either healthcare marketing/web consulting leadership or in-house marketing or communications leadership with oversight of a web/interactive marketing function required
- At least 8-10 years’ progressive experience in a client services or a client support role; healthcare business consulting experience highly preferred
- Strong management and consulting skills as well as domain experience in healthcare specific digital content strategy, online brand management, SEO and enterprise content management (CMS)
- Must have a proven ability to work collaboratively and influence physicians and executives
- Must be detail oriented and a strong team player with excellent communication and presentation skills, innate intellectual curiosity, deep analytical capabilities, and very strong project management skills
51
Hrss System Operations Intermediate Analyst Resume Examples & Samples
- Select, collect, and analyze data from necessary stakeholders to find root causes of system performance issues, and support new or enhanced systems implementations with user acceptance testing (UAT) activities
- Develops a work-plan to manage own tasks, deliverables, schedule and provides information to stakeholders and Project Management
- Participates in the creation, review and maintenance of process maps, SOPs, design documentation, and training materials. Will lead or assist with team and end user orientation and training
- Assess process designs for gaps, non-value added steps, and other impediments to efficient operation in order to make recommendations and garner support for process improvement solutions
- Develop and maintain strategic relationships with key business partners, including Technology, Human Resources, vendor contacts, business managers and Shared Service teams across Citi
- Provide support when required for other activities including, but not limited to
- Bachelor’s degree (or equivalent) required in Business, Technology, Human Resources, Engineering or related area
- 2-5 years of professional experience, with a minimum of 2-4 years of related experience in business analysis, software development life cycle and/or Human Resources disciplines
- Relationship management skills with the ability to handle conflict and negotiations
- Strong communication, facilitation and influencing skills, both oral and written
- Understanding of business process systems implementation and the standard SDLC protocols, experience with Microsoft SharePoint is a plus
- Experience with large scale, global HR Business Process Re-engineering / Transformational experiences a plus
52
Goes-r System Operations Lead Resume Examples & Samples
- Outstanding communication, including listening to stakeholders with varied concerns
- Outstanding organizational and planning skills
- Ability to thrive in a complex and dynamic environment
- Experience in the GOES mission
53
System Operations Engineer.senior Resume Examples & Samples
- Own and scale EAA Cloud services
- Automate new cloud service deployments
- Participate in an on-call rotation backed by our engineering teams
- Analyze logs and events from the cloud service and provide recommendation for ensuring smooth service operation
- Other tasks and duties as needed to support the customer and/or busines
- BS, MS in Computer Science / Engineering or equivalent
- Strong understanding of Linux. Ubuntu preferred
- Experience managing the setup, configuration and monitoring of different components of AWS infrastructure system like EC2, Route53, VPC using Boto/Boto3
- Strong understanding of AWS S3 and IAM services
- Practical, solid knowledge of shell scripting and at least one scripting language. Python preferred
- Experience in setup or configuring load balancers, Nginx/Apache proxies
- Configuration and maintenance of common infrastructure such as Postgres, Cassandra, Storm, Elasticsearch, Rabbitmq, Celery, Active Directory
- Experience implementing SOC2 and PCI
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System Operations Manager Resume Examples & Samples
- 5+ years of relevant, engineering or technical experience
- 5 years recent experience operating mission critical online services
- Strong verbal and written communication skills and demonstrated technical leadership
- Strong customer focus, ownership, urgency and drive
- Ability to retain composure under stressful conditions, communicate effectively with a wide array of individuals at Amazon, and get the right things done
- Bachelor’s degree in Mathematics, Computer Science, or related field
- Masters in Mathematics, Computer Science, or related field
- Demonstrated skill and passion for operational excellence
- Experience in a 24/7 production environment
- Experience in an high scalable operational environment, including multiple data centers and thousands of servers
- Have been successful working across organizational boundaries, bringing together people with diverse perspectives and experience to find solutions
- Ability to handle multiple competing priorities in a fast-paced environment
- Experience with *NIX system administration, Java, Perl and Python
- Exceptional customer relationship skills and experience of managing vendors
- Please email AWS Sourcing Recruiter, Scott Korkowski (korkowsk@amazon.com) if you have questions
- For more information on Amazon Web Services, please visit http://aws.amazon.com.**
