Desktop Support Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the desktop support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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Experience Experience

Detroit, MI

Desktop Support

Detroit, MI

Mraz-Herzog

Detroit, MI

Desktop Support

Work with Network Administration to identify and resolve user permission errors, provide and troubleshoot printer access, and manage AD group membership
Responsible for people Management, including goal setting and providing performance feedback
Works directly with users across multiple Federal agencies and National Laboratories to provide assistance in resolving IT problems
Provide technical leadership and mentoring to Junior members of the Service Delivery staff, assisting them in their technical and professional development
Perform Managed Client Services while not performing SME / quality assurance / technical documentation activities
Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures
Work closely with the it service manager to assist with new deployments

Phoenix, AZ

Desktop Support Associate

Phoenix, AZ

Lindgren, Kihn and Lehner

Phoenix, AZ

Desktop Support Associate

Assists with warehouse functions to include asset tagging, inventory management, asset disposal, parts inventory and working with Asset Management team
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket system
Works proactively with the IT Asset Management Office to inventory equipment in the various sites including equipment audits
Provide level 1 technical support and incident management service desk functions
Assist Asset Management in inventory tracking of equipment, supported by Technical Logistics;
Manages hardware inventory using asset management tool

present

Detroit, MI

Desktop Support Administrator

Detroit, MI

Kreiger-Schroeder

present

Detroit, MI

Desktop Support Administrator

present

Perform desktop installation, basic cabling, network monitoring, and troubleshooting of the network and systems residing on the network
Provide Patch Management and Anti-Virus Management for Physical Desktop and Laptops
Assist with the management of computer maintenance and support at KIPP Houston
Comply with and support ITIL change-incident-problem management processes and work instructions
Perform related work as assigned
Comply with and support ITIL change-incident- problem management processes and work instructions
Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues in a heterogeneous environment

Education Education

Bachelor’s Degree in Computer Science

Strayer University

Bachelor’s Degree in Computer Science

Skills Skills

Excellent teamwork skills with a strong sense of responsibility, accountability, reliability, and commitment
Strong base knowledge of IT systems (Win Server, SQL, AD, Exchange) and network and capable of learning quickly
Knowledge of MAC operating and application software - Knowledge of audio/visual equipment setup, operations, quality control and maintenance
Basic knowledge of corporate, industry and professional standards
Detail oriented with the ability to work in fast-paced, team-oriented environment, illustrated by previous related professional level experience
Ability to demonstrate adaptability by ability to adapt to changes, delays, unexpected situations, and effectively manage competing demands
Excellent communication skills and ability to maintain a friendly, professional relationship with end clients
Basic network knowledge and troubleshooting (TCP/IP, switching, routing, DNS, wireless, etc.)
Flexibility to use a variety of supporting technologies, the ability to work under pressure and be capable of balancing competing demands and priorities
Strong communication skills; Excellent English (Written and spoken)

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15 Desktop Support resume templates

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VDI Desktop Support Technician Resume Examples & Samples

Handling of difficult and demanding client base
Minimum of 1-3 years experience on VDI platforms
Internet browsers (I.E & Firefox)
Network connectivity awareness
Proven track record in a technical support environment
Excellent inter-personal and liaison skills

Remote Desktop Support Technican Resume Examples & Samples

Analysis and resolution of user desktop issues via remote support toolsets
User configuration updates
User service request completion
Working to defined service level metrics
3-5 years experience in an IT support role
Windows XP / 7 platform support skills (preferably to MCP level)
Novell/Netware administration tools knowledge
MS Office 2007 / 2010 suite knowledge
Comfortable in dealing with clients over the phone and 1 to 1, especially in critical situations
Clear and precise requests updated and feedback passed to team
Appreciates the potential business and technological impacts of issues

Team Lead, Desktop Support Resume Examples & Samples

Responsible for a team of resources
Determine workload, delegate assignments, work with the Manager, Client Services to promote career development, and evaluate performance, skill growth, competency growth, and assist with performance goals
Work with the Manager, Client Services and Support to manage off-hour support and projects (i.e. moves, projects, emergencies, etc.)
Manage the call volume for the Client Services and Support team to ensure that trouble tickets are being resolved on a timely basis
Provide technical guidance for the desktop team
Perform breakfix/end-user desktop support to users in multiple locations and provide second- level support to the divisional community for software, hardware, and various infrastructure related issues
Manage all installs and configurations of printers and desktop deployment
Manage hardware inventory for location and provide monthly reports
Monitor and maintain problem status/resolution information in ServiceNow
Manage employee timesheets and time management/projects in Clarity
Minimum two (2) years/IS&T Senior Support Technician or Supervisory working in large corporate environment
Windows 8/7/XP, Apple OSX desktop platforms
MS Office Suite – Office 2003 and Forward (Word, Excel, PowerPoint, Outlook) for both MAC and PC
LANDesk
Basic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support)

Remote Desktop Support Technician Resume Examples & Samples

Management of incidents in a multi disciplined environment
ID Administration functions
Application and patch deployment (where required)
Support of technical tests
Ability to work unsupervised and prioritize workloads

Help Desk-desktop Support Technician Resume Examples & Samples

Strong in PC and Mac hardware troubleshooting/repair (preferably on the Dell PC platform)
Hands on troubleshooting experience with common Network connectivity (LAN, DNS, TCP/IP, Wi-Fi) and Remote access/Citrix issues
Ability to troubleshoot common issues with handhelds (e.g. iPhone, Blackberry, Windows Mobile, Android)
Experience with Avaya IP Office / ShoreTel desk phones for move add and changes

Tech-desktop Support Resume Examples & Samples

Performs all necessary functions as detailed on run sheets and daily procedures to ensure all programs are run and end users are provided with timely and accurate required data
Maintains all logs during shift pertaining to print operation and performance
Coordinates report distribution with user departments and management and tracks and maintains report totals
Responsible for logging and tracking special requests from users
Minimum Requirements
Ability to handle multiple tasks (running reports, printing and distribution)
Good oral and written communication skills required
Self-starter, detail oriented, possess excellent interpersonal skills and able to work in a team environment

Desktop Support Agent Resume Examples & Samples

Creates and modifies PC based applications and technologies in order to better facilitate business activities and end-user requirements
Works as a liaison between PC end-users and IT development personnel to define system issues, conducts studies analyzing user requirements, performs cost analyses, and identifies alternate systems approaches ensuring that the Company's PC needs are met
Installs PC hardware and peripheral components, such as monitors, keyboards, printers and disk drives; loads and verifies correct operation of software packages, such as operating systems, word processing, and spreadsheet programs all in accordance with Company guidelines and the division's budget
Provides technical expertise/training to the end-users as needed and resolving equipment or operator problems; makes minor repairs or refers to service personnel
Provides phone support for internal users as well as maintain the work ticket queue
Bachelor's degree in a Computer Science related field with a minimum of 3 years of PC support experience preferred
Minimum 3 years experience with troubleshooting Windows XP and Windows 7, troubleshooting hardware issues, ghosting, using remote access solutions, troubleshooting VPN connectivity issues
Minimum of 2 years experience Active Directory Account Management experience
Minimum of 2 years experience with technical support over the phone
A , N or, MCSA Certifications are a plus
Must have excellent phone skills
Previous Desktop Support experience
Basic knowledge of network architecture and topology
Ability to lift heavy boxes and move PC's and network equipment

Private Bank-level Desktop Support Resume Examples & Samples

Answering calls from users
Managing tickets opened by users
Remote control of users with issues to resolve them
Desk visits to fix hardware issues
Build PC’s install hardware for new users
Manage desk phone, add users and change phones
Application support
Hardware support
Ability to communicate at all levels. Confident in approach and sounds professional. Consistently displaying an excellent first impression to both client and colleagues
Technical descriptions of problems
Process and procedure documentation
Punctual attendance essential. Responsiveness to varying conditions. Flexibility of hours worked
Windows XP, Windows7
Microsoft Office XP, Microsoft Office 2010
Mainframe systems
Desktop support ticketing systems
Apple devices
Blackberry devices
Computer networking
Printer set-up

Desktop Support Administrator Resume Examples & Samples

Provide hands on support to business critical end-users
Enforce desktop standards and security
Handle end user support request via a hotline
Assist in the training of helpdesk personnel and other technicians
Respond to incidents in a timely manner to minimize impact to the users
Install and configure applications
Provide Tier 2 IT support for end-user computing devices
Respond to incidents and requests within a ticketing system, providing resolution within a complex, fast-paced business environment
Deploy and troubleshoot end user computing devices including laptops, desktops, printers, and wireless devices
Install, configure, and troubleshoot supported operating systems, Microsoft Office, Adobe Creative Suite, and Internet browsers
Configure and support remote users including VPN client and connectivity
Provide customer training on systems and technology to users and, as needed, prepare and distribute instructional documentation to users
Comply with and support ITIL change-incident-problem management processes and work instructions
Troubleshoot incidents and fulfill requests in accordance with departmental standards
Adhere to Desktop processes, procedures, policies, and job aids
Interact with business end-users, Service Desk, engineering, IT Information Security, technology stack management, vendors and technology providers
Staff walk-up support kiosk
Handle projects assigned by management
Work independently on day-to-day operations

Gti-remote Desktop Support Technician Resume Examples & Samples

Adhere to current policies and procedures
Take a proactive approach to clients' requirements and identify recurring problems
Use and contribute to knowledge management resources
5 + years of Remote Desktop Support experience within a busy, high volume call environment required
Knowledge of Voice Communication Support (CISCO, Avaya telephony etc.) a plus

Help Desk Desktop Support Technician Resume Examples & Samples

Candidates must have in depth knowledge of the Windows OS (XP, Win7)
Proven skills with MS Outlook/Exchange connectivity and other Microsoft Office products
Good understanding/diagnosis of problems of common web browsers (Internet Explorer, Firefox, Safari)
Ability to troubleshoot Printing issues on client and servers
Experience with ShoreTel desk phones for move add and changes

Regional Sites Desktop Support Resume Examples & Samples

2+ years experience in Service Desk and IT Risk Management
2+ years extensive Knowledge with IT ticketing systems (HP, Service Now, Remedy etc...)
Desktop Applications & Systems (Win 0S, XP, 7; MAC OSX etc...)
Market Data Application(Bloomberg, Reuters / Reuters Dealing, E-Speed, Tradeweb, Broker Tec)
BES Management Console (Versions 4.0 and higher)
Excel Scripting (VBA)
MS DOS Management and basic- strong batch and VB Scripting knowledge
Advance Microsoft Suite (Office 2003, 2007, 2010)
Asset management
ITIL Foundation Framework Certification
Virtualization (VDI)
Citrix and Java Application Support
Understanding of Equity, Capital Market and Investment Banking
Life cycle of a Trade
Having supported Equity, FICC and program trading systems
Working knowledge of market data services and software
Service Life Cycle- Incident Management, Request Fulfillment, Problem Management, Asset
Able to handle trading floor environment and potentially irate customer while meeting and exceeding OLA's and SLA's defined
Ability to multitask and prioritize simultaneous requests and issues
Able to work independently with little direction
Completes tasks on time and is detail oriented
Champion Processes and as an Owner or affiliate
Ability to identify Major Incidents and reporting where applicable while escalating when necessary
Prioritization based on severity of Procedures, Support and Management

Desktop Support Representative Resume Examples & Samples

B.A./B.S. in a relevant field
2-5 years of experience in a similar environment
Ability to troubleshoot a wide array of technical support and systems issues
Great communication and interpersonal skills $
Experience working within the finance industry

Desktop Support Resume Examples & Samples

Provide support for trading and market data applications
Assist in monitoring and supporting email, file/print, and application servers
Support mobile handheld devices
Assist in general overall network maintenance
Resolve systems problems by working with outside vendors and manufacturers
Plan and implement moves
Stay current with hardware and software developments in areas of interest to the firm
Conduct product research and purchase hardware, software and networking services or products
5 years of experience in desktop support in a corporate environment
Strong Microsoft Windows 7 and Microsoft Office 2010 suite
Strong general PC installation and technical support skills
Bloomberg, Reuters, Wonda, Instinet, CQG experience
Proficiency with Windows Server 2008 R2 - Microsoft Exchange
Blackberry, iPhone, Droid. BES and Activesync proficiency
Experience with Watchguard Firewalls, Cisco Switches
Livevault
Neverfail $

Desktop Support Associate Resume Examples & Samples

3+ years of working experience in Technical Support
Bachelor's Degree in related field; 1+ years related experience and/or training; or equivalent combination of education and experience
Strong aptitude for problem resolution/troubleshooting and ability to work on your own
Strong knowledge of Windows XP &7, MS Office 2003 and 2010, TCP/IP, DHCP and DNS
Knowledge of Microsoft Windows Server 2003/2008, Exchange, Active Directory, and VMware
Knowledge of networking, routing, and firewalls
Familiar with systems migration
Experience in monitoring and maintaining systems systems including servers, networks, desktops, printers, etc
Familiarity with a support ticketing system
Procurve and Sonicwall knowledge

Desktop Support Resume Examples & Samples

Work in a collaborative team environment with internal and external communities to improve overall customer service and support
Monitor and respond efficiently and quickly to associate service calls
Use analytical skills to troubleshoot hardware and software complications
Demonstrate interpersonal skills and excellent customer service
Two or more years of relevant technical experience
Ability to listen well and translate the needs of the associates
Fashion industry background is a plus

Desktop Support\application Management Resume Examples & Samples

Provides a high level of customer service while supporting end users. Support includes, but is not limited to, laptops, desktops, cell phones, tablets, video conference system, and IP phone devices
Troubleshoots and supports remote VPN access
Maintains configurations of all notebook and desktop computer systems according to Dell Federal established standards
Assists in troubleshooting video conference and telecommunications systems in coordination with tier 2 corporate technical resources
Maintains accuracy of hardware/software inventory and asset information
1 to 3 years experience supporting desktop/laptop PCs, PDAs, wireless, telecommunications, Printers and related devices to large enterprise environment
2 to 3 years minimum experience supporting of the Microsoft Office suite of applications, Outlook E-Mail clients and Windows operating systems and hardware platforms with a good problem resolution track record
1 to 2 years experience with software packaging and PC imaging tools such as Altiris or Ghost
Preferred - MCDST (Microsoft Certified Desktop Support Technician) or equivalent work experience

Desktop Support Resume Examples & Samples

Inventory & Store Management and ensuring compliance with polici
Ensuring all support issues are resolved in a timely fashion through effective Vulcan queue and ticket management
Is understanding of and sympathetic to client requirements

Desktop Support, NY Resume Examples & Samples

Assist in all other aspects of IT infrastructure
Must have Bachelor’s Degree
Four or more years of relevant technical experience
Ability to analyze and troubleshoot any technical problems
Ability to listen and translate the needs of the associates
Ability to learn new systems and configurations
Experience working in a retail environment is a plus

Desktop Support Contractor Snei Sd Resume Examples & Samples

Patch Management – Testing patches for known vulnerabilities
Patch Management – Deploy patches manually or using automated tools
QA and POC work for IT and Security Projects
Help maintain corporate images with latest software standards and patches
Monitor software lifecycles to regularly distribute patches to fix issues
Create SCCM Software deployment packages
Technical contact for any helpdesk and critical IT issues
Resolve technical failures in a timely manner, track issues, escalations, & resolutions
Troubleshoot & solve common IT issues including
Password resets, hardware failures, access requests
Work on projects as needed
Bring ideas for improvement forward
Advanced Windows experience required
Advanced Mac OSX support experience required
Linux Experience Preferred
Hands-on experience with Microsoft desktop operating systems and software
Knowledge of Microsoft Active Directory, Microsoft Exchange and operating system imaging software
Experience with asset and software tracking preferred
Extensive SharePoint and Microsoft SCCM experience required
Patch Management experience preferred
Patch Management tools experience preferred

Desktop Support Associate Resume Examples & Samples

Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN)
Performs and/or oversees software and application installation and upgrades
Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties
Administer SharePoint/Salesforce environment, including coordination with external vendors
Provides computer orientation to new and existing company staff
Ability to communicate technical information to non-technical individuals
Knowledge of computer and/or network security systems, applications, procedures and techniques
Ability to learn and support new systems and applications
College degree in information technology or similar discipline preferred; Help Desk experience may be substituted for a college degree or certification
Knowledge of windows server OS 2012
Knowledge of backup software technologies
Experience Documenting Network Topology utilizing Microsoft Visio

Manager of Desktop Support Resume Examples & Samples

5+ years of experience managing IT support teams
Ability to mentor and develop staff
Proven team building and talent management skills
Must have exceptional hardware and software problem solving abilities
Experience with Windows 7, Active Directory, Office 2010/2013, Endpoint Protection, and Citrix
Experience with rollouts, migrations and upgrades

L Desktop Support Resume Examples & Samples

Expertise in Microsoft Office Suite (2007, 2010, 2013)
Microsoft Certified Systems Engineer (MCSE) preferred
Prior experience in desktop support role in banking required
Strong presentation and communication skill
Team player, Energetic and motivated

Desktop Support Associate Resume Examples & Samples

2+ years of previous experience in a Desktop Support role
PC and MAC savvy
Microsoft Office/Suite proficient (Outlook, etc.)

Desktop Support Resume Examples & Samples

University Degree - 2:1 or higher- ( Degree in I.T is desirable)
0-3 years experience
An interest in working in IT industry
Passion to develop with the company
Previous experience working with a commodities, trading and/or logistics industry a real advantage
Very strong technical skills including comfort with Microsoft packages
Good knowledge of telephone systems, including switchboard, dealer board, Avaya phone systems, an advantage
An understanding of database management
An understanding of trading support applications, such as Reuters, Bloomberg, etc., an advantage

Desktop Support Resume Examples & Samples

Knowledgeable in the troubleshooting of both hardware and software in a Windows environment
Working knowledge of routers, switchers, Wireshark, SAN, NAS, and NAT
Interest in both PC (hardware/software) and Network Technology
Excellent written and verbal communications skills, as well as presentation skills
1-5 years' experience in the PC/Networking industry
A+, Networking+, CCNA, MCSE or MCP
Prior experience in a technical support/help desk type position
Knowledge of CCTV, Access Control, digital video, video codecs, digital recording and video transmission

Desktop Support Resume Examples & Samples

3+ years of Technical experience working with LAN and Network Management environments
Associate's Degree in Computer Science or related field
Specific experience managing the Microsoft desktop and server environment
Microsoft certification

Desktop Support Administrator Resume Examples & Samples

Troubleshoot and solve common IT issues (password resets, computer hardware failures, and access requests) via telephone and email
Support/administer Active Directory, SharePoint, Microsoft Systems Center Configuration Manager, virus/spam detection, backups
Desire to multitask and solve problems efficiently and quickly
Experience with a corporate IT ticket system such as Remedy preferred
Associates degree in Information Technology, B.S./B.A. in Computer Science, Information Systems, Electrical/Computer Engineering or equivalent experience preferred

Desktop Support Associate Resume Examples & Samples

Experience with Windows 7/8 OS
Strong understanding of computer platforms and application
Approachable and detail-oriented

CO OP Analyst Desktop Support & Helpdesk Resume Examples & Samples

Responding to telephone calls, e-mails and other requests for technical support in a timely and professional manner
Following established processes and procedures to provide customer support to clients via telephone, e-mail, fax or remote access utilities
Demonstrating a consistent sense of urgency and follow up on open issues to ensure a satisfactory and timely resolution is achieved
Tracking, monitoring and accurately logging/documenting problems to ensure timely resolution and/or follow up for information
Proactively seeking solutions to less common problems
Escalating problems and issues to a higher level of support, as appropriate
Representing the technology group in a professional and business like manner and communicates openly and effectively with users and colleagues, respond to telephone calls, emails and other request for technical support in a timely manner
Contribute to the effectiveness of the Roynat’s Information Technology initiatives and resources by
Utilizing resources such as Knowledge bases, websites and help desk tools to locate solutions to known problems; Troubleshooting system problems and providing solutions using specific product knowledge, system utilities and operating environment; Performing basic computer software installations and upgrades; Serving as a resource for process and procedures redesign or development; Participating on special projects as assigned and ensuring any assigned duties and responsibilities are completed accurately and in accordance with assigned timelines, instructions, etc; Acting as a technical resource to others as appropriate
Balancing multiple shifting priorities; maintaining and upgrading technical knowledge of supported products through ongoing training and courses; reviewing and maintaining solutions documented in knowledge management and problem resolution software; maintaining a high level of customer support through teamwork and effective communication of technical and/or procedural issues
Escalating and/or reporting problems and concerns raised by Users to the Director IT or other senior members of the IT team in accordance with established procedures. When appropriate, proactively recommending viable solutions to identified problems; Looking beyond the immediate scope of a problem or concern for potential impact on other areas; Demonstrating confidence in championing one’s own ideas; Meeting all established deadlines
Software environment experience including Microsoft Windows operating systems as well as experience in supporting the Microsoft Suite of products
Excellent communication skills (verbal, written, interpersonal) and listening skills (proactive listening, patience, speaks clearly and concisely)
Must have a positive, client centric attitude. Must be willing to help others and share knowledge with Users and colleagues
Must be detailed oriented, have advanced analytical skills and problem solving skills and able to think in an innovative manner
Within established guidelines, must have good decision making skills
Demonstrated flexibility, time management skills and ability to prioritize competing demands are a must
Able to effectively multi-task and maintain concentration given interruptions as a result of answering help desk calls
Able to work with relative autonomy and with minimal instructions to perform job functions
Keyboard/Typing skills (30 words per minute)
Intermediate to advanced user level knowledge of PC's, peripheral devices and a variety of office equipment
Intermediate to advanced level knowledge of standard operating systems and office productivity software
Intermediate to advanced knowledge of network and internet environments
Intermediate to advanced knowledge of troubleshooting logic and techniques
Demonstrated understanding and utilization of concepts, practices and procedures within a help desk environment
Intermediate to advanced knowledge with various types of remote access
Familiarity with less common operating systems

Desktop Support Resume Examples & Samples

Self-starter who is able to work in a team environment
Respond to Executive C level Support
Respond to end-user service requests reported to the IT Help Desk and incident management system
Respond in accomplish all set service level agreements set by the department
Comply with Corporate and IT policies and procedures
Participate in IT projects when required
Maintain asset tracking
Change toner for different printers/copiers
Has experiencing supporting 100+ user corporate environment
Experience with Video Conferencing preferred
Minimum of 1 year experience in IT end-user support

Helpdesk / Desktop Support Resume Examples & Samples

Building, installing, maintaining and troubleshooting Linux & Windows desktops & laptops
User account administration
Software & license installation
Application debugging
User support (phones, email tracking system & at the user's desk)
Develop & document tools/procedures
Install & maintain 3rd party software & licensing
Set up & move systems as necessary
Analyze issues & create solutions for HW & SW problems
Daily & weekly preventative maintenance procedures
Prior UNIX/Linux/Windows experience is a must
Ability to learn quickly and work in a fast paced environment
Scripting experience (Perl, VBS, shell, etc.)
Mac experience a plus
Systems administration experience a plus

Desktop Support IT Analyst, Asset Management Resume Examples & Samples

Provide on premise support and service, either directly or in co-ordination with other service providers (IBM & Telstra), including hardware, software and desktop support services
Development and maintenance of excellent working relationships with internal/external IT partners
Establishment of robust escalation paths to ensure rapid awareness and responses to priority issues
Work with technology stakeholders to coordinate the implementation of projects and assess the needs of various business units
Providing market data support services to internal business teams and ensure maximum availability of market data services, including Bloomberg, SWIFT, Factset
Ensure that all group technology requirements are met so that new starters can commence work in a timely and efficient manner
Telecommunications – Management of Smartphones and iPads, IPTel phones, VCs, Microsoft Lync, Webinars
Be a key member of Business Continuity (BCP) team. Ensuring that BCP and Disaster Recovery (DR) documentation is kept up to date, BCP laptops and other equipment is kept current and off site, and group BCP and DR testing requirements are met each year

Desktop Support Resume Examples & Samples

Monitor, resolve, and document all actions and solutions within Service Desk tickets and update the technical details within operational procedures as appropriate
Serve as application liaison between call center operations and call center IT engineers
Ensure customer satisfaction, including taking ownership of any opened tickets and ensuring incidents are fully resolved
Play a major role in the remote agent new hire onboard and offboard processes including detailed asset tracking
Dedicate time to assist on a call-in line for new hire call center setup assistance
Troubleshoot for remote agents and locations with no on-site IT staff to assist
Utilize Active Directory including AD accounts, groups, security, DNS, DHCP and other DC-centric needs – as well as VPN accounts
Ensure that application changes are properly documented, controlled for change, and monitored for uptime
Facilitate the implementation of applications to match the needs of the call center business
Collaborate and cross-train with other team members
Support the operations staff in the call center
Escalate critical production issues through the proper chain of command
Follow all Company policies and procedures

Desktop Support Associate Resume Examples & Samples

Enjoys working with people over the phone and provides thorough follow-up to ensure problem resolution and customer satisfaction
Great problem solving abilities
Outstanding organizational skills

Desktop Support Tm Lead Resume Examples & Samples

Team Lead for approx. 10 dedicated East Coast desk side technicians
Oversee technical issue resolution, provides technical guidance to direct reports in a Windows based environment
Handle escalations and maintain SLA
Read/create metric reports
Act as a hands on lead when required
Evaluate employee performance
Provides primary input to hiring, firing, salary increases and other personnel decisions
Responsible for conducting periodic performance reviews for staff, including professional development plans and goals
Perform local site visits as required
Travel approx. 10%
Have at least five years of technical support experience and minimum of 1 year of IT Lead experience
Possess excellent analytical, interpersonal and leadership skills
Communicate effectively with technicians and the client at all levels of the organization
Maintain positive client relationships
Highly organized, with effective time management skills and the ability to multitask
Is enthusiastic and motivated
Ability to stay engaged and discover for improvement opportunities within the team and environment

Team Lead, Desktop Support Resume Examples & Samples

Responsible for team of 7 resources
Determines workload, delegate assignments, works with Sr. Manager, Client Services to promote career development, and evaluate performance, skill growth, competency growth, and assists with performance goals
Work with Sr. Manager, Client Services and Support to manage off hour support and projects (i.e. moves, projects, emergencies, etc.)
Lead the call volume for the Client Services and Support team to ensure that the incidents and requests are being resolved on a timely basis
Perform break-fix/end-user support to users in multiple locations and provide second level support to the divisional community for software, hardware, and various infrastructure related issues
Manage employee Timesheets and time management/projects
Undergraduate degree in computer science or related field and/or equivalent work experience
Minimum five (5) years IT end user support experience working in large corporate environment
Minimum one (1) years experience leading other IT resources in large corporate environment
Experience with current technology including
Experience supporting Windows 8/7, Apple OSX desktop platforms in an Active Directory environment
MS Office Suite – Support and configuration for both Windows and Apple OSX suites
LANDesk – Workstation management, query building, packaging
Service Now or equivalent service management software
Basic Networking (TCIP, LAN/WAN, Network Topology as it relates to desktop support)
Mobile Devices Operating systems to include Apple iOS, Microsoft Windows Phone and Android
Demonstrated ability to estimate work effort for each team member as it relates to projects and work volume
Excellent communication and leadership skills as well as solid technical support skills
Outstanding interpersonal skills with demonstrated ability to influence at all levels of the organization

Desktop Support Associate Resume Examples & Samples

Understanding of PC and platform operating systems, including MS Office, MS Windows Server 2008/2012
Understanding of systems software, network protocols and standards, including firewalls, Active Directory, MS SQL and MS Exchange
Solid technical skills

CO OP Analyst Desktop Support & Helpdesk Resume Examples & Samples

Provide a high level of help desk and systems support to all users in the organization by
Responding to telephone calls, e-mails and other requests for technical support to the help desk in a timely and professional manner
Demonstrating a sense of urgency and follow-up on open issues to ensure satisfactory and timely resolution is achieved
Escalating and/or reporting problems and concerns raised by Users to the Director IT or other senior members of the IT team in accordance with established procedures. When appropriate, proactively recommending viable solutions to identified problems
Tracking, monitoring and accurately logging/documenting problems to ensure timely resolution and/or follow up for information; and
Acting as a technical resource to others as appropriate
Demonstrate and maintain strong troubleshooting skills by
Utilizing resources such as knowledge bases, websites and help desk tools to locate solutions to known problems
Troubleshooting system problems and providing solutions using specific product knowledge, system utilities and operating environment
Looking beyond the immediate scope of a problem or concern for potential impact on other areas
Maintaining and upgrading technical knowledge of supported products through ongoing training and courses
Reviewing and maintaining solutions documented in knowledge management and problem resolution software
Perform basic computer software installations and upgrades
Serve as a resource for process and procedural redesign or development
Participate in special projects as assigned and ensure any assigned duties and responsibilities are completed accurately and in accordance with assigned timelines, instructions, etc
Less than one year of experience in a Help Desk environment
A recognized undergraduate degree or technical college certificate in computer science, business or a related discipline is preferred
Basic to intermediate user level knowledge of the following
PC's, peripheral devices and a variety of office equipment
Standard operating systems and office productivity software
Network and internet environments
Troubleshooting logic and techniques
Basic to intermediate knowledge of various types of remote access
Software environment experience including Microsoft Windows operating systems, as well as experience in supporting the Microsoft Suite of products
Excellent communication skills (verbal, written), and listening skills
Excellent interpersonal and customer service skills. Must have a positive, client-centric attitude and be willing to help others and share knowledge with Users and colleagues
Must be detailed-oriented, have advanced analytical and problem-solving skills and be able to think in an innovative manner
Within established guidelines, must have good decision-making skills
Must demonstrate confidence in championing one’s own ideas
Demonstrated flexibility, time-management skills and the ability to prioritize competing demands are required

Desktop Support Lead Resume Examples & Samples

This includes the responsibility of managing all procedures related to identification, prioritization and resolution of incidents and Problems, including the monitoring, tracking and coordination of Support functions
Desktop Support Team Leader is also responsible for planning, designing, and analyzing the organization's support according to ITIL best practices, while ensuring high levels of customer service quality and availability
Working with the IT Service Delivery Manager to develop, implement, and oversee policies and procedures to ensure consistent service levels and quick resolutions
IT Team Lead is also responsible for staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans
IT Team Lead will also contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary

Desktop Support Level Resume Examples & Samples

Installation of PC,
PC contracts related tasks,
General support for Windows environment,
Microsoft Office troubleshooting (Excel etc.),
Professional and understanding of Windows Networked environments,
Japanese native,
Remote Access experience
English business,

Desktop Support Resume Examples & Samples

Window 7 trouble shooting,
Outlook basic server function,
Phone cabling and set up,
Microsoft Office troubleshooting,
E-mail
Cisco system knowledge,
Set up routers, switches and cabling experience
Project management experience,
CCNA certification,
ITIL certification

Desktop Support Resume Examples & Samples

Strong organisational skills, ability to prioritise tasks
Ability to build relationships with the clients
Planning, time management and organising skills
Able to operate autonomously with minimal supervision
Certificate, Diploma or Degree in relevant field

Desktop Support Resume Examples & Samples

Minimum 1-3+ years experience with Active Directory required
Minimum 1-3+ years experience with Outlook troubleshooting required
Windows 7 preferably to MCP level
MS Office 2007 +, (Access and Project also desirable)
Excellent inter-personnel and liaison skills

Desktop Support Resume Examples & Samples

Successfully troubleshoot issues both independently and in collaboration with all available resources
Troubleshoots and supports Cisco VPN, SSL VPN & Dial-up connectivity under Windows 7 OS
Troubleshoots and supports smartphones and mobile devices
Assists in troubleshooting video conference and telecommunications systems in coordination with corporate technical resources
1 to 2 years experience supporting desktop/laptop PCs, PDAs, wireless, telecommunications, Printers and related devices to large enterprise environment
1 to 2 years minimum technical customer support experience required
1 to 2 years minimum experience supporting of the Microsoft Office suite of applications, Outlook E-Mail clients and Windows XP operating systems and hardware platforms with a good problem resolution track record
Preferred - MCP, A+, or other industry certifications

Desktop Support With English Resume Examples & Samples

Designs and implements system requirements for customers and analyzes existing systems
Installs and maintains mainframe, midrange, or NT operating systems and related software to ensure stable performance
Evaluates system specifications, input/output processes, and working parameters for hardware/software compatibility
Develops, tests, installs, and modifies computer software for operating systems, compilers, utilities, multiprogramming, and telecommunications systems
Develops and installs programs for large-scale or high volume transactions requiring IBM/MVS or similar mainframe processing
Develops and installs programs to support general business applications
Develops programs on midrange computers such as the IBM AS/400 or UNIX based mini/midrange computers
Evaluates and installs database management systems
Plans computerized databases, including base definition, structure, documentation, long-range requirements, operational guidelines and protection

Desktop Support Resume Examples & Samples

Interfaces with end users to independently resolve problems concerning system function(s) which have been escalated through a problem ticket process and generally are outside of established processes and procedures. Reviews assessments of diagnostic information and determines alternatives
Coordinates, oversees and/or conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems. Acts as the point of contact in various leveraged accounts and locations. Communicates with vendors, clients, and/or product line/service representatives as the point of contact in response to service requests
Provides expert technical advise and input in developing and creating new service offerings or technologies, such as, working with desktop engineering teams on the development of the standard operating environment (SOE) for the account(s) and other related activities to ensure that client needs are met in a cost effective and timely manner
Provides guidance and training to client population on system and products to eliminate recurring errors and where appropriate, provides recommendations for improvements
Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives
Provides data for daily metric reporting. Provides systems software and hardware documentation and assesses system information where appropriate. Recommends and implements enhancements in order to ensure efficiencies
Provides technical services or acts as a lead in support of project work; works with project teams to implement defined technical activities, such as enhancing or designing solutions for customers, creating new scripts and diagnostic tools to resolve problems and conducting transition or transformation activities for new accounts. Communicates in representing the service delivery organization as the client interface from problem identification to problem resolution. Establishes and builds client relationships
Four or more years of technical support experience
Experience working with relevant deployment strategies and methodologies

Desktop Support Resume Examples & Samples

3+ years of experience in PC and Desktop / End-User Support
Working knowledge of MS Windows and MS Office support and troubleshooting
Experience with asset management systems and procedures – asset tagging, labeling, audits, etc

Engineer, Desktop Support Resume Examples & Samples

Participates as a specialized knowledge resource in established processes
Suggests improvements to business processes and independently completes small sub-projects within a defined course of action
Will organize specialized and defined information for review
Tends to reference documented process and practices and learnings from previous experience to address challenges. May handle more common complex challenges but Escalates situations that have not been encountered previously
Most decisions are based on prescribed and dictated guidelines. Knowledge of theory and practice Will assist with the ability to interpret and determine next course of action that May deviate from the norm
Understands and accommodates established process and project timing. Deviates only if provided direction
Relies on general direction to understand importance and urgency of work content
40%: Under direct supervision, provides support for the enterprise IS infrastructure where analysis of situation requires evaluation and judgment. Escalates issues to the next engineering level as needed. Documents solutions in accordance with IS engineering standards
30%: Under direct supervision, develops, tests, and deploys solutions in accordance with IS design specifications
30%: Participates on IS enhancement and maintenance activities
Performs restorative and maintenance actions to solve Desktop PC/MAC specific (OS/Applications/PC HW/MS Office/ETC.) problems, using advanced troubleshooting and technical skills
With focus on Desktop PC/MAC Support; provides accurate, timely and creative solutions to corporate, distribution and store related problems of moderate to complex nature to ensure company productivity
Responds to situations where standard procedures have failed in isolating or fixing Desktop PC/MAC specific (OS/Applications/PC HW/MS Office/ETC.) equipment or software
Maintains and documents accurate information/data regarding Desktop PC/MAC specific issues within the tracking system, the document repository; according to policies and standards. Provides written technical specifications for the purchase of Windows/MAC based HW/SW and related products
Bachelor’s degree in computer science, MIS, engineering, or a related field or equivalent work experience
3+ years experience in IS working in an Infrastructure and Operations environment. Must have experience with the following: Operational support, production support or administration experience
Good written and verbal communication skills with ability to communicate with multiple levels of the organization. Must possess the ability to deliver effective technical presentations
Ability to work flexible hours as required to meet business demands
Knowledge of Windows and MAC based platforms, MS Office Professional proficiency, knowledge of various software platforms including Windows, Oracle, Teradata or SQL Server preferred

Desktop Support Administrator Resume Examples & Samples

Provide 2nd tier helpdesk support and resolve problems to the end user’s satisfaction
Document, maintain, user desktops standards for the company
Represent the IT Team on BAU project teams
Assist with onboarding of new users computer hardware
Install, test and configure new workstations, printers, peripheral equipment and software
Manage inventory of all end user equipment, software and software licenses
Administer Checkpoint system and MDT Image Server
Provide Patch Management and Anti-Virus Management for Physical Desktop and Laptops
Manage end user procurement and vendor agreements
Associate’s Degree in related computer science field OR equivalent work experience in bank platforms
3-5 years’ experience supporting systems in a large corporate environment
Active Directory/Windows OS knowledge preferred
Prior experience with Desktop Imaging preferred

Desktop Support / Application Engineer Resume Examples & Samples

Help manage the predominantly Mac desktop support needs of our organization
Onboard end users into the Engineering application stack
Provision, configure, deploy, and support third-party applications such as Rally, Jira, Confluence, and Artifactory as well as internally-developed applications for the Engineering team
Administer version control systems such as GitHub
Help manage portions of dev, test, and production environments
Help support our CI/CD systems and practices
Contribute to and maintain system standards and best practices
Perform system administration and database administration tasks
Research and recommend solutions for automating administration tasks
Work in a team environment and quickly adapt to changes
2+ years providing desktop support for end users, preferably in an environment that includes Macs
2+ years Linux experience including some scripting
Some Windows experience
Nice to have: VMware, virtualization experience
Nice to have: Networking, routing, load-balancing, firewall knowledge and experience

Analyst, Desktop Support Resume Examples & Samples

Function as an internal customer service contact for IT organization via walk ups, ticketing system and phone support
Install, configure and maintain computers using Windows 7, Mac OSX, and Apple iOS Devices (e.g. iPad and iPhone)
Responds to questions of users concerning internal technology including, but not limited to: Desktops, Laptops, Printers, Telephones, Mobile Devices and connectivity within the PC network
Effective software troubleshooting for Windows / MS Office and other TWC applications
Ensures placement of all new PC’s and other technology, and assists staff members in any type of facility relocation and network changes, including PC and telephone relocations
Coordinate with other departments for deployments, upgrading, and maintenance of technology, as well as any other projects as defined or required
Can handle basic level escalations, but must recognize when to escalate higher level problems to appropriate individuals
Takes ownership of problems and follows through on resolution with end users and other pertinent IT staff
Enters and tracks support calls and walk ups, as well as manages existing tickets in the help desk ticketing system, while adhering to established SLA’s
Adheres to established standards and procedures in resolving problems
Ability to travel between multiple external sites, as needed
Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision
Ability to maintain a professional appearance and conduct oneself in a respectable, responsible, and courteous manner
Ability to work hours outside of normally scheduled shift with little or no advanced notice required
1 to 2 years of Customer Service skills preferred
At least A+ or Net+ or one higher technical certification
Technical understanding of the Internet and Email, as well as experience in the areas of LAN/WAN, Active Directory, Networking and VoIP
Proficiency with using Windows 7, Mac OSX, and Mobile operating systems
Proficiency with Microsoft Office, Visio, MS Project, and Skype
Experience with Altiris,

Desktop Support Level Resume Examples & Samples

Initial PC setup and maintenance
General support for Windows environment
Microsoft Office troubleshooting (Excel etc.)
Must currently reside in Japan
Strong Understanding of Windows environments
Native Japanese required
English business

Desktop Support Associate Resume Examples & Samples

Experience supporting users in a Win 7 environment
Experience working in a professional service organization
Able to troubleshoot Microsoft Office 2010
Strong interpersonal skills

FO Desktop Support Resume Examples & Samples

Base on priority, handle cases from L1 helpdesk, and set client expectation
Take ownership on unresolved cases, collect information, and transfer to Level 3
Handle Desktop / Laptop / Mobile Devices (Smartphone, Tablet) / Remote Access incidents and requests
Handle new joiner setup / relocation and new joiner user briefing
Minimum 5+ years with hands-on experience in a helpdesk or desktop support position
IT Project coordination experience will be required
Investment banking experience will be advantageous but not mandatory

Desktop Support Lead Resume Examples & Samples

A+ Network Certification
2-4 years’ experience working in systems administration
Willingness to learn and adapt to new situations and technology protocols over your tenure at the firm
Ability to deconstruct a problem into use case and implement solutions creatively and pragmatically
Demonstrated problem-solving skills
Experience with configuring, installation, setup and troubleshooting machines
Experience with Microsoft solutions
Familiarity with mobile device technology, for all platforms
Understanding of Cisco networking technologies including Cisco routers, switches, phones, and WebEx
CCNA/CCNP/CCIE certification
Some basic programming skills

Desktop Support Associate Resume Examples & Samples

3 years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops
Strong finance application experience
Ability to provide technical support to computer users both on the telephone and face-to-face
Strong technical knowledge of Windows 7, Microsoft Office 2007/2013 products, and Market Data Applications
Excellent customer services skills
Proficiency in troubleshooting desktop computer issues, both hardware and software
Ability to handle multiple tasks and prioritize appropriately

Desktop Support Associate Resume Examples & Samples

Computer certifications (A+, Network+, MCDST, etc.)
Experience with: Active Directory, Windows, PC, Desktop Support, and Help Desk
VPN and VOiP knowledge

Desktop Support Associate Resume Examples & Samples

Desktop imaging and support, desktop administration, open source software methodologies, infrastructure operations, service management principles, Windows Server administration, software installations, applying OS patches, management of file systems, performance monitoring; and,
Industry and IT services pertaining to a professional services business environment, leveraging creative problem-solving abilities to troubleshoot problems and/or issues, while simultaneously developing and offering effective support for business issues related to IT hosting services and integration with business functions
Troubleshooting hardware and software on laptops and desktops, as well as server support; and,
Working with- Windows and Mac Operating Systems, Windows Domain Architecture, VMware ESX, TCP/IP, DNS, DHCP, SAS, SATA, SSD, USB, and PC Architecture

Analyst, Desktop Support Resume Examples & Samples

Support of all Computer and network equipment: pc, mac, printers, servers, switches, phones
Install Windows 7 OS, drivers, printers, Microsoft Office
Provide remote support to our stores with Point of Sale computers, printers, routers
Troubleshoot and upgrade computer and printers
Transfer user profile from one computer to another, including outlook, bookmarks, documents and so on
Must be professional at all times, be on-time, organized and detail oriented
Moving and connecting computer equipment, able to lift heavy computers and printers
Cable management, making cat5 and cat3 cables, cable troubleshooting
Additional tasks as requested by management
Willing to work overtime and on the weekend
Any computer certification or previous IT support experience is required
Knowledge of TCP/IP networking, able to setup routers, and open ports
Ability to work independently on assigned tasks as well as to accept direction on given assignments
Excellent computer skills including all MS Office applications (Word, Excel, Outlook)
Able to troubleshoot software and hardware issues
Knowledge of mac OS and iOS

Junior Desktop Support Resume Examples & Samples

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company
Monitor the fundamental server/network capacity. Determine the characteristics of a problem and either resolve the problem immediately and/or record, escalate, and track the problem through to closure and to the customer*s satisfaction
Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. BS in Computer Science or related field

L Desktop Support Resume Examples & Samples

Enterprise Chat Clients (Lync, Communicator, Skype for Business)
End-User/Client facing configuration of Office 365
End-User/Client facing navigation of BOX
An absolutely insatiable desire to monitor, update, and manage a ticket queue with the goal of providing timely updates to clients
Network Printer installation / troubleshooting
3-5 Years of Experience and…
Strong logical thinking, and troubleshooting skills
Technical expertise with Mac and Windows OS
Outstanding customer service skills
Ability to think beyond a task and see big picture goals in projects
Emphasize on task quality (be thorough, detail-oriented, responsible)
Work efficiently and effectively without sacrificing quality
Be a team player with strong communication skills
Always looking for ways to continue to learn in the environment

Desktop Support Resume Examples & Samples

Provide end-user desktop support to employees in Manhattan and various remote locations
Manage Google Apps email system
Help maintain a registry of all technological assets
Undergraduate degree
At least 1 year working in a Desktop Support environment or proven ability to resolve computer issues
Working knowledge of Windows 7 & 8, iOS & Android, Microsoft Office, and Adobe Creative Suite products

Specialist, Desktop Support Resume Examples & Samples

Post-secondary degree in a related field or equivalent experience
1-2 years of post-university work experience
Knowledge of AS400 – PC interface tools i.e. Client Access
Windows Active Directory experience
Knowledge of Office 365
Knowledge of Windows 7, 8 and 10
Confident and effective communication (written & verbal) and interpersonal skills
Is adaptable and comfortable with ambiguity and change
Highly service-oriented with exceptional organizational and follow up skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Desktop Support Resume Examples & Samples

Provide technical support to individual employees and business groups who are in-office, at home, and at other remote locations
Ability to react to change proactively and handle other essential tasks as assigned
Receive, configure and install end user computing devices using established corporate procedures
Rely on personal experience and independent judgment to evaluate, prioritize, plan, and accomplish tasks set forth by this position
Displays a high level or effort and commitment to performing work; performs effectively within the organization structure, demonstrates trustworthiness and responsible behavior
This position will involve direct communication with both internal and external customers
Familiar with Travel Industry (1 year minimum)
Good Verbal and Written Communications Skills
Problem solving and analytical ability is essential

Senior Manager, Desktop Support Resume Examples & Samples

Oversees the development and progress of all desktop technicians within each tier of Desktop Support ensuring appropriate client communication, incident documentation, proper escalation processes, incident prioritization and SLA attainment
Responsible for filtering and resolving escalated issues within the Desktop Support; act as main point of contact for personnel to resolve issues beyond their skill set, knowledge, etc
Implement and manage a data driven approach to support, using metrics to measure and optimize support activities. Design, develop and implement user training offerings based on support data
Communicate day-to-day activities and challenges to Management
Engage internal teams and 3rd party vendors to resolve computer and/or application performance issues
Provide Subject Matter Expertise and Training to Internal/External Departments including the Service Desk and other support focused teams
Stay current with industry changes in hardware, software, and security
Mentor/develop/motivate staff with ongoing evaluation of direct staff for required skills and experience
O Excellent Oral and written communication skills

Desktop Support Resume Examples & Samples

Providing Level 2 support for NPD’s end users and clients with regard to computer, peripheral, and user related questions
Providing support for NPD’s end users and clients on proprietary software including PowerView, DecisionKey, etc
Imaging and setting-up machines for new employees, upgrades, etc
Assisting with Moves/Adds/Changes as needed
Providing user training and assistance as needed
Providing onsite support to remote office locations as needed
Completing ad-hoc projects as assigned
Evaluating hardware and software in order to recommend solutions that satisfy business requirements
Developing and maintaining vendor relationships
Creating ad hoc queries and reports using Crystal Reports and Excel
Performing task automation and configuration management to increase department efficiency
Developing and maintaining installation and configuration procedures
5-7 years IT experience in a business environment
BA/BS in related field or equivalent work experience
Proficient in Windows (all versions), Remedy (or equivalent), MS Office, Active Directory, and Internet browsers
Proficient in supporting Mac OS
Proficient in supporting Apple iPhone or Android mobile devices
Familiarity with servers and VM environments
Familiarity with routers, switches, and phone systems
Experience with PowerShell scripting (or equivalent) and SQL query writing (or equivalent)
Ability to interface effectively via phone, email, or chat with both technical and non-technical users
Candidates must be willing to travel

Desktop Support Administrator Resume Examples & Samples

Provide basic support for Windows PCs/laptops, printers, telephones and other IT infrastructure
Maintain front line desktop support for our Eugene, OR office
2 years of desktop support experience
Must be able to lift up to 50lbs
Degree or certification in technology discipline
Proven record of technical troubleshooting skills with a focus around Microsoft technologies
Prior experience working well in a team environment, including a virtual team
Basic understanding of DHCP, DNS, VPN
Demonstrate excellent communications, skills both oral and written
Experience performing Desktop/IT Support activities in a Windows environment
Experience supporting MS Office Products such as

Desktop Support Administrator Resume Examples & Samples

Assist in the training of help desk personnel and other technicians
Respond to incidents and requests within a ticketing system, providing resolution within a complex, fast-paced
Business environment
Install, configure, and troubleshoot supported operating systems, Microsoft Office, Adobe Creative Suite, and
Internet browsers
Provide customer training on systems and technology to users and, as needed, prepare and distribute instructional
Documentation to users
Comply with and support ITIL change-incident- problem management processes and work instructions
Interact with business end-users, Service Desk, engineering, IT Information Security, technology stack management,
Vendors and technology providers
Work independently on day-to- day operations

Desktop Support, Prf Resume Examples & Samples

Monitors Incident Ticket Queues
Troubleshoots Hardware and Software Issues both remotely and on site with Customers
Completes Incident Tickets appropriately
Ability to work flexible hours 24/7
Monitors Service Ticket Queues and routes priority Service Tickets accordingly
Completes Service Tickets appropriately
Reviews completed Service Tickets for completeness and accuracy
Follows Desktop Technology Best Practices and Procedures
Performs PC and Mobile Hardware and Software Installations in support of Executives
Performs PC Tech Refresh Processes
Conducts On-Boarding or Migration Orientation Sessions for Executives
Supports Data Retention Practices
Provides input to Best Practices
Tests new operational hardware and software
College Degree or equivalent experience; work towards advanced studies/degree preferred
Typically has 2 - 4 years related experience
Operates as a Self-Starter
Performs with basic supervision
Shows ability to work in a Team environment
Demonstrates ability to follow operational procedures
Plans and executes tasks as scheduled
Possesses excellent Verbal and Written Communication skills
Demonstrates Exceptional Customer Service for High Profile Staff
Demonstrates mature decision making
Demonstrates Working knowledge of PC Hardware and Software Installation Options and Configuration Settings
Displays Working Knowledge of Incident Management and Service Ticketing Systems
Displays working knowledge with Software Discovery and Automated Software Installation Tools
Shows Familiarity with Mobile Device Hardware and Software Installation Setup and Configuration
Shows Familiarity Data Base Management Tools
Working knowledge of the following is required: Windows 7 and 10 OS, Office 2010 and 2016, SharePoint 2010 and 2013, Active Directory, SCCM, SharePoint, BitLocker; Service Now, Cisco Jabber and Cisco phone hardware, knowledge of VDI and MDMs, iPhones/iPads, Androids and BlackBerry

Desktop Support Intern Resume Examples & Samples

Diagnose and resolve computer problems and requests from users in a timely manner. Accurately record such requests into the help system
Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment
Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications
Provide first level support for networking and application issues; escalate complex problems to the appropriate groups or staff
Candidates must be pursuing a bachelor's level degree in a technical discipline
Successful completion of at least one year towards a University Degree in Computer Science, Computer Engineering, or Information System Technology
Familiarity of Desktop and Laptop hardware components
Strong technical, analytical, and problem-solving skills
Ability to maintain calm demeanor under customer deadline pressures
Strong initiative, self-motivation, and ability to complete tasks on time
Ability to work well in a fast-paced, team environment
Knowledge of network protocols and topology a plus
Unix/Linux/Mac knowledge a plus

Hospital Desktop Support Techncian Resume Examples & Samples

Provide technical support and training for personal computer and PC network users
Assist users in solving problems using available hardware and software tools
Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals
Provides positive customer experience with each customer interaction

Desktop Support Associate Resume Examples & Samples

Technical support to internal and external customers - 50% of the time
Provides first tier technical support to internal and external customers; installs, configures, troubleshoots, monitors, and maintains customers' desktop software and hardware; supports mobile workforce
Consults with customers on all aspects of end-user computing and desktop based systems software; resolves more complex, less defined issues
Provides technical support and guidance through Tier II support, training, and publication of documentation; seeks hardware repair through outside vendors
Conducts site surveys and implements moves; adds/changes modifications to existing equipment through work-request system
Evaluates, maintains, modifies (e.g., creates macros, templates), and documents desktop application packages; participates in the testing and evaluation of new desktop packages, implements prototypes, and consults with customers on selection of software applications
Manages hardware inventory using asset management tool
Creates and implements software distribution methods and standards
Installs LAN software upgrades including planning and scheduling, testing, and coordination, and maintains integrity of the LAN software and hardware
Performs LAN security procedures including implementing log-in requests; evaluates new products and technologies to determine impact on existing system configurations Other Related Duties
Complies with established policies and standards to ensure that access to company information and systems resources, in any medium or format, is limited to authorized personnel Job Requirements

Desktop Support Administrator Resume Examples & Samples

3-5 years prior experience in a call center environment, preferred
Experience in IT management with emphasis on infrastructure technology
Demonstrate excellent written and verbal communication skills
Ability to communicate technical issues to non-technical people
Ability to negotiate and solve conflict top systems software and hardware

Desktop Support Resume Examples & Samples

Duties include imaging and re-imaging of PC and Mac laptops, assisting users with computer upgrades, and inventory management
Engage in roles such as setting up infrastructure, resolving user requests, and assisting with HelpDesk tickets and projects
Implement automation to increase team efficiency
Experience between 2- 5 Yrs
Must be able to carry 5-20 lbs

Desktop Support Resume Examples & Samples

Will provide Incident and Service Request support for Authorized Users
Adhere to standard Request Fulfillment management process
Accept Service Requests and Incidents from the First or Second Level Support via ServiceNow
Fulfill assigned Service Request and Incidents from ServiceNow for local desktops, laptops, and printers/plotters in scope
Troubleshoot, install, configure, and support monitors in single and multiple set ups
Troubleshoot, install, configure, and support desk-side KVM’s
Troubleshoot, and support desk side network issues and connectivity
Escalate Service Request and Incident resolution as necessary, involving other 3rd Party Level 3 support when required and track the Service Request or Incident through resolution
Communicate Service Request and Incident resolutions through defined communication channels
Perform office moves – computers, printers, monitors and reconnect at new location; including validating all hardware and network connections are in working order (including Linux hardware and connectivity to Linux network drops)
Install standard peripheral devices; escalate requests for non-standard peripherals to appropriate IM Tower lead for consideration
Knowledge of installing peripherals
Infrastructure Operations
Fulfillment management process
License Management
Hardware Troubleshooting
Operating Systems Troubleshooting
PC (HW/SW) Troubleshooting

Desktop Support Resume Examples & Samples

Performs diagnostics and resolves product performance problems
Ensures customer satisfaction by preventative maintenance and configurations which may impact product performance
Needs a thorough understanding of Windows 7 and PC hardware
Responsibilities include troubleshooting and configuring PCs that are required to fulfill incidents, IMAC, and Refresh projects
Should be well organized and have good communication skills as he/she will be interfacing directly with the customer in certain cases
Installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems
Installs and optimizes HW/SW/Networking product and configurations at customer sites
Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance
Proficient in troubleshooting Windows XP, standard MS applications, and HP hardware
Strong hardware and software installation and support experience
Ability to install, test and troubleshoot computers and peripherals
Perform configurations and Break/Fix in a PC configuration and setup environment
Process daily tickets to meet or exceed SLA’s
Work will include troubleshooting, hot swaps and asset tracking tasks
Some level of Apple Macintosh experience is REQUIRED
Provide upgrade and support operations for branch and corporate applications
Provide on premise support for projects and other support teams where needed
Support and maintenance of inventory and asset management processes and procedures
Ability to multi-task and mange time efficiently

Desktop Support Associate Resume Examples & Samples

3+ years of total IT experience
Experience Supporting MAC OSX/Windows OS Operating Systems
Experience troubleshooting hardware/software
Experience with Active Directory, Software, and Hardware

Desktop Support Resume Examples & Samples

Technical Troubleshooting,Advanced
Laptop PC, Install/Support,Advanced
Desktop PC. Install/Support,Advanced
Excellent Customer Service Experience Required
CompTIA A+ is preferred
3 years IT experience required

Desktop Support Resume Examples & Samples

Hands on position - will be meeting face to face with end users
The job qualifications would normally be met through attainment of an undergraduate degree or vocational certificate, or 4 - 6 years of experience in information systems, preferably in a technology environment
Duties require staff to exercise a high degree of discretion and independent judgment
4 - 6 years desktop/desk-side support with exceptional customer service
Knowledge of Operating Systems, Microsoft Office Suite and Software Applications
Extensive experience troubleshooting software applications
Knowledge base is available for client’s proprietary software applications
Experience with Active Directory administration

Desktop Support Resume Examples & Samples

Identify, diagnose and document hardware failure or software problems on a variety of computer or computer-related equipment
Provide timely, complete and accurate information directly to customers via face-to-face, telephone or email for estimate approval and customer unit repair
Complete assigned work orders (diagnostics, upgrades or builds) within established timeframes
Understand and utilize technical manuals and support resources
Achieve average work order sales and productivity standards
Complete all service system transactions accurately
Keep up-to-date on retail products, current technologies and service certifications required by ASP partners
Perform other duties and tasks as assigned

Desktop Support Resume Examples & Samples

Analyze and resolve hardware/software problems onsite or remote operational mode
Design, installation, configuration and maintenance of a comprehensive IT infrastructure with a focus on Microsoft Windows
Removal and installation of hardware components and peripherals
Installation of additional software and manually and via deployment console
User requests for technical advice and support
Installation and customization of client equipment
Provide concierge support to VIP/Executive personnel as needed
Classification of technical queries and forwarded to relevant departments
Documentation of customer inquiries
Use client security tools (antivirus, encryption)
Use remote support tools, and ticketing tools
Customizing user profiles
Hardware installation and hardware expansion
Instruction and advice to the user
Backup and restore of user data
Commissioning and network switching operations
Coordination with IT coordinators and users
Customer focus
Takes ownership
Ability to plan, organize, and prioritize
Ability to effectively work on multiple activities concurrently
Understanding of Microsoft environment/network including Active Directory, servers, operating systems and Business software
Enterprise Anti-Virus
Citrix knowledge
3-5 years of professional work experience in related field
Associates Degree in Information Systems-Required/BS Information Systems-Preferred
ITIL Foundations V3-Preferred
A+/Network+ or equivalent-Required/MCSA or equivalent-Preferred
Experience with Deployment Console
Experience with ticket tool and diagnostic Tools
Experience in dealing with remote technical support ticket tool
Basic knowledge of programming (scripting, VB)
Basic knowledge of Oracle / SQL / Access
Basic network knowledge and troubleshooting (TCP/IP, switching, routing, DNS, wireless, etc.)

Desktop Support Resume Examples & Samples

Provide timely and quality technology services to end users. Services include desktop systems, network connectivity, messaging, telephone, audio visual, and web-based regulatory applications
Perform equipment room morning check, start-of-day and end-of-day processes
Respond to requests for technical assistance in person, via phone, or electronically
Escalate system incidents and collaborate with relevant teams to conclude immediate actions to minimize the impact according to incident management procedure
Provide regular updates to users if issues require more time to resolve
Log all user issues and requests in the bank’s standard system, and update or close issues/requests timely
Deploy global new desktop systems to end user equipment
IT equipment inventor
Graduate degree or above
Thorough knowledge of Windows operating systems (Windows 7 and above)
Basic understanding of PC hardware set-up and configuration
Basic knowledge of Unix, database and network systems will be a plus
High energy and enthusiasm / compulsion to do whatever it takes to reach a successful outcome
Passionate about teaming for results / ability to work independently
Fast learner / Self starter
High tolerance for ambiguity
4+ years of relevant work experience in banking industry

Desktop Support Resume Examples & Samples

Resolve client technical issues
Recent college graduate with no or minimal experience
Experience using or supporting the following applications and technologies

Desktop Support Resume Examples & Samples

Perform hardware and software support on end-user laptops and desktops. This includes replacing hardware components such as system boards, hard drives, keyboards, displays, backing up end-user data, imaging the machines with Windows 7, restoring end-user data
The contractor will also be responsible for assisting clients in the configuration of mobile and tablet devices such as iOS (iPad/iPhone), Android, and Blackberry
Provide in person, phone, or electronic technical support as appropriate for software (internally developed applications, productivity applications, computer operating systems, and internet applications) and hardware (printers, desktops, laptops, drivers, monitors, and MHDs)
Determine effective resolution of issues by troubleshooting and analyzing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth evaluation
Isolate and determine root cause of technical problems escalated from the Service Desk based on client input, Service Desk analysis, and remote management technology
Interact with internal and/or external escalation resources to resolve complex technical issues
Answer questions surrounding the installation, usage, and training on hardware and software products
Record pertinent information about all incidents and resolutions to ensure client satisfaction
Support end user moves.Search Jobs US

Desktop Support Administrator Resume Examples & Samples

Document all support requests along with the time required to complete tasks and steps taken to fully resolve issues
Provide general technical support
Support server infrastructure configuration and troubleshooting, as needed
Support network equipment configuration and troubleshooting, as needed
Assist the Director of Technology with special projects, as requested
Maintain an accurate record of desktop and laptop fixed assets
Regularly update hardware inventory lists so that the document is ready for KIPP Houston financial audits
High school diploma; plus a minimum 2 years of experience in a IT Help Desk environment
Basic understanding of networks in a Windows-based environment
On-going professional development is required to stay up-do-date with current technology and changes/upgrades to software

Desktop Support Resume Examples & Samples

Provisioning (E.g.: Request for Laptop, desktop etc)
Software installation and troubleshooting
PC Imaging & OS Configuration
Desktop and Laptop troubleshooting
Macintosh Imaging, OS Configuration and troubleshooting
Provide Hardware troubleshooting and maintenance
Password resets – AD and applications
Project Support (based on requirement from Client)
VPN setup, support and troubleshooting
MS office queries, support and troubleshooting
Turn-key RMA facilitation
Turn-key mobile phone and MiFi deployment
New hires and terminations
Moves (New workstation setup (IT related), or move the Workstation based on user request
Documention skill required

Desktop Support Lead Resume Examples & Samples

4+ years of related IT work experience
2+ years of experience with Windows 7 (Windows 10 a plus)
2+ years of experience with Apple Mac OSX
Positive, customer-focused attitude
Excellent, out-of-the-box problem-solving skills

Desktop Support Resume Examples & Samples

Perform technical, administrative, and support work in the installation and operation of new and existing PC systems
Troubleshoot, assist and work with other IT team members to resolve user support issues
Follow and promote defined ticket management procedures including the use of standard ticket management tools
Work as part of a team to deploy defined technology solutions to physical location and business users
Four year Bachelor’s or 2 year Associates degree in IT related field or degree with equivalent years of experience in IT career
Minimum 3 years job experience in IT
Broad technical IT knowledge and awareness of industry trends
Microsoft Office Suites (2007,2010,2013)
PC Hardware troubleshooting (Dell)
Printer Desktop/Multifunction (Xerox)

Desktop Support Resume Examples & Samples

Google Apps nice to have 2 years
VPN / Remote Connectivity; Nice to have 1 year
Mobile Device Support (Andriod, iOS, Blackberry devices); Highly Desired 1 year
Relevant desk side experience
MAC (OSX) support is desired

Desktop Support Resume Examples & Samples

This position will be responsible for creating deployment packages for a wide range of applications used. The candidate will troubleshoot issues, make recommendations for solutions and ensure all testing and validations is completed. The candidate should be able to troubleshoot SCCM client health and package-related issues and should be able to remedy them
Creation of application deployment packages following approved process, including any readiness checklists and other processes
Responsible for completing daily, monthly and on-demand data maintenance assignments as required

Desktop Support Resume Examples & Samples

Build and deploy new systems to defined standards
Coordinate deployment of systems to receiving employees
Coordination with Administrative staff for New Hire start equipment readiness
Coordination with employees on system order status
Organization of The PC Store including - PC receiving area, Geek Street
Routine report generation as to stock status and workflow
Light duty Tier 2 support
Assist in Coverage of the T2 User Services area

Desktop Support Resume Examples & Samples

Terminal Server Knowledge: This is important because this individual will be working with the remote users to resolve their issues
Remote Management: This will include knowledge of Active Directory and working through remote user issues
Basic Printer Knowledge: They will need to trouble shoot the printers but most importantly they need to know how to connect them with networks and make sure users can be set up on them
Break Fix/PC and Laptop set up
Experience with DVR systems would be a plus. (They have a contract with ADT, but the C level executives would like this team to take on more of that responsibility)

Desktop Support Resume Examples & Samples

1-3 years of Enterprise Desktop Support experience with Mac/Windows (heavier on the Mac side)
Active Directory (account creation/termination and password resets)
ACMT and Lenovo certifications (need to be current, and have experience with break/fix on hardware)
Initiate timely first contact to customers' issues and requests. Capture relevant data to assist with resolution. Convey resolution to customer issues
Track, route, and redirect problems to correct resources. Ensure proper recording of troubleshooting steps, documentation, and closure
Utilize excellent customer services skills and exceed customers' expectations
Setup New Hires with appropriate system access and hardware. Timely removal of system access for terminated users
Make recommendations for policy and process improvement that will enable team to work more quickly and efficiently
Assist Systems team with gathering end user data and testing problem resolution
Continue to enhance and grow technical knowledge and skills regarding to PC \ Mac support, servers, networks, etc

Desktop Support Resume Examples & Samples

Microsoft Windows 7/10
Microsoft Windows Small Business Server
Coordinate the installation of new hardware/software and perform maintenance as required
Instruct users in the use of computer equipment and of computer applications

Desktop Support Resume Examples & Samples

Enter, update and close all support activity into the ticketing system
Provide basic telephony handset support and extension administration
Must be able to maintain relationships with all levels of management
Provide training & guidance to team members
Leading interaction and collaboration with multiple teams/customers, including key design decisions for the technology, configuration and structure of the system
Provide technical expertise in terms of software usage, functionality, performance, UX, resilience, reuse, comprehensibility and technological tradeoffs

Helpdesk / Desktop Support Resume Examples & Samples

Experience in a corporate support position in a technical environment with the ability to diagnose and troubleshoot system problems
Knowledge of networking and the basics of LAN administration
An understanding of local and wide area networking protocols
Knowledge of, and ability to use, a corporate HelpDesk ticketing system
Excellent oral and written skills to interface with all user/technical communities within firm
Understanding of financial business environments will increase the incumbent’s potential for success

Desktop Support Resume Examples & Samples

1) Windows Desktop support - Win7, OS, MS Office
2) End user interaction and deployments
3) Google Application Experience
3 years experience with Windows Desktop support - XP, Win7 (Win10 preferred)
3 years experience with troubleshooting hardware and software issues
2 years of customer/end-user service background
1 year - Mac OSX experience preferred

Desktop Support Resume Examples & Samples

1 yrs Desktop/Helpdesk support experience,
1 yrs experience on hardware issues including PC’s, laptops, printers, and blackberries,
1 yrs experience setting up and installing Windows XP, Windows 7 and Microsoft Office applications
1yrs VPN experience

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Desktop Support Associate Resume Examples & Samples

0 -2 year experience supporting Windows XP and Windows7 desktop/laptop PCs
Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
Experience installing software, patches, updates on desktops and/or laptops,
Experience troubleshooting basic network, software, printing problems
High competence in usage of MS Outlook and MS Office applications
Knowledge in various software applications such as: SharePoint, MS Access
Strong knowledge of MS Windows 7 Operating Systems, MS Office Applications ( 2007, 2010, 2013)

101

Desktop Support Resume Examples & Samples

The Tier 1 begins the user’s positive experience to resolve their issues, and it is critical that this candidate have good customer service skills in managing the customer’s initial experience during their help desk interaction. If the issues cannot be resolved in 15 minutes, they are to pass the problem to more senior staff members on the team in the form of a very well defined ticket that details all problem information sufficient to be worked by the Tier 2 team. Additional functions will include limited junior systems admin support related to account creations and mailbox setup for new users
Provide user support and customer service on classified computer applications and platforms. Troubleshoot problems and advise on the appropriate action
Provide Tier 1 help desk support for classified and unclassified network environments
Works directly with users across multiple Federal agencies and National Laboratories to provide assistance in resolving IT problems
Documents issues and works to resolve problems or escalates to the appropriate individual or team
Based on established processes, grants access to classified applications
Familiarity with Public Key Infrastructures (PKIs). Can help users in using certificates for the first time, installing certificates in their browsers, etc
Prepare metrics indicating the quantity of calls/emails responded to as well as the types of issues in order to view trends
Bachelor’s degree with 2 years of experience or equivalent in the IT technical field is preferred. 10 years of related IT support experience can be accepted in lieu of a degree
Working knowledge of fundamental operations of relevant software, hardware and other equipment
Experience supporting a classified network or system in a classified help desk environment
Intimate knowledge of Microsoft Office products
Extensive experience with Microsoft Windows 7 and Active Directory tools
MS Exchange and Office 2007 and 2010 experience
Experience working with Microsoft Active Directory User Accounts and performing password resets
Experience working with remote customers resolving their technical issues
Experience user AD account password resets
Experience working with Entrust accounts
The candidate also will provide support for RSA token reset and assignments
IPhone Support setting up accounts and remote management
Experience working with IC PKI’s (Setup and support)
Identify common issues and advise managers of possible trends or commonalities between problems reported
Update and maintain Tier 1 documentation
Excellent problem analysis and solving skills
Adaptable and able to work in a high stress / active environment
Good to attention to detail and follow through
Familiarity with the Intelligence Community
Mobile communications background
Experience with use of classified Ipads or Tablets
Experience supporting VTCs

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Desktop Support Resume Examples & Samples

2) Experience w/ Identity management and provisioning experience (Active Directory, creations, deletions, understanding the overall functioning of AD in-depth), Office 365 experience
3) Mac experience (basic troubleshooting experience hardware and software)
SCCM an asset**

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Desktop Support Resume Examples & Samples

Minimum of 5 years experience providing direct end-user support for a fortune 500 company
Experience in a Ms Windows XP/7 and strong Macintosh environment experience troubleshooting and break/fix. Utilize analytic ability to solve technical problems
Excellent customer service communication skills in a high pressure, high ticket volume environment
Desired: Min 18 months strong customer service attitude and demeanor, highly desired Ability to work within established standards and guidelines MCP certification for Windows 7/10 or demonstrated technical competency equivalent; MCSE desired Bachelor’s Degree in Information Systems/Computer Science related field preferred
Project management skills and experience Min 18 month’s strong customer service experience
Able to maintain operations in the absence of client services manager, client services liaison for designated sites
Ability to analyse requests to route/engage appropriate areas of expertise Ability to take ownership of production incidents from a technical support expertise, collaborate with others on remediation
Ability to work flexible hours and tight deadlines, within a 24/7 environment Strong organizational and interpersonal skills such as: persistent, client-oriented, results-oriented and accountable Strong oral and written communication skills Good team player Professional attitude.Search Jobs US

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Desktop Support Resume Examples & Samples

Advanced knowledge and troubleshooting of Windows Desktop Operating Systems (7, MAC, Moving to Windows 10)
Demonstrated proficiency with both software and hardware troubleshooting (MS Office Suite and HP hardware preferred)
Excellent customer service and communication skills - contractor will be responsible for supporting executives and traders

105

Remote Desktop Support Technician Resume Examples & Samples

Comfortable working with VPNs
Experience with hardware troubleshooting, setting up computers and associated peripherals
Experience with installs, adds, moves, & changes
Superior client service and interpersonal skills
Experience working within a data center performing server repairs
Consistent punctuality and dependability
Ability to manage multiple tasks and prioritize workload to meet deadlines
Adept at learning new technologies
PC proficient with intermediate knowledge of Microsoft Word and Excel

106

Desktop Support Resume Examples & Samples

English, Experienced
Software Problem Solving & Debug, Advanced
Effective Communications, Experienced
Technical Troubleshooting, Advanced
CompTIA A+, Experienced
Microsoft Business Productivity Online Suite MS Office 365, Advanced - Must have

107

Desktop Support Resume Examples & Samples

Migration
Pc refreshes and builds
Technical knowledge and understanding of PC hardware Experience with MS Operating Systems (Windows NT 4.0 & Windows XP)
Experience with MS Office Suite
Must be willing to work at USAA office locations in San Antonio and Regional Offices as requires
Must be willing work flexible hours to include day, night, and weekend
XP operating system knowledge that includes the ability to
Mapping network drives
Remove existing PC and move to centralized collection point
Install PC
Start user data and profile restoration process
Test desktop and complete the Support Checklist
Scan desktop bar codes
Complete installation information sheet
Provide floor support
Floor Support Tasks
Verify PC has been installed - including hardware, software, users data, and profiles
Recognize and repair hardware malfunctions
Capture metrics related to quality of work performed and provide a written report

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Desktop Support Resume Examples & Samples

Hardware Problem Solving & Debug,Experienced
PC/Workstation Hardware,Experienced
PC/Workstation Software,Experienced
Apple Tablet Support,Experienced

109

Desktop Support Resume Examples & Samples

Laptop Break/Fix experience
If selected candidate must be able to pass drug and background screening
If selected candidate must be able to complete required product training

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Desktop Support Resume Examples & Samples

Experience supporting end users via phone and face to face
Experience supporting and troubleshooting issues related to Windows 7, MS Office 2010-2016, Outlook e-mail and Active Directory
3 years minimum experience supporting end users in a corporate environment
Respond to end-user requests and concerns in a timely, courteous manner
Install and troubleshoot Microsoft Office 2010-2016 software (Outlook, Word, etc.)
Support Active Directory accounts/computers and internet functions
Manage Cisco VOIP Phones
Provide technical support for Windows 7, 8, 8.1, & 10
Technical support for laptop hardware (Dell)
Networking support (TCP/IP troubleshooting)
Demonstrate technical competency and achieve the highest level of customer satisfaction
Responsible for accurate setup and efficient operation of intermediate event technology equipment
Provide in room support for Executive video and Telepresence rooms

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Desktop Support Resume Examples & Samples

Deskside support experience supporting Windows XP/7 OS and Microsoft Office
Experience supporting local area networks
Experience managing users within Active Directory

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Helpdesk / Desktop Support Resume Examples & Samples

Responsible for end user computer setup and support *
Responsible for desktop OS and application installation, configuration and support*
Responsible for network cabling*
Responsible for account administration on various systems to include Active Directory and Exchange*
High school diploma plus a minimum of two years of vocational computer training
Minimum of 5 years of related computer systems experience
Working knowledge of desktop OS and applications primarily Windows 10 and Microsoft Office Suite
Able to work in a fast paced, dynamic, multi-tasking environment
One or more of the following certifications desired or considered a plus: Security+, Network+, A+, IT Fundamentals

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Desktop Support Associate Resume Examples & Samples

Image and encrypt desktops, laptops, and other mobile devices on a daily basis to meet SLAs
Install required software, troubleshoot workstations, laptops, and other hardware
Perform repairs to all desktops and laptops
Process iBSM tickets for replacement equipment and daily intake of returned equipment, documenting system problems and resolution
Assist in preparing equipment for new field employees and maintaining inventory of desktops and laptops
Assist Asset Management in inventory tracking of equipment, supported by Technical Logistics
Assists with image builds for use on Windows and mobile devices
Guides and directs Desktop Support Associates on daily priorities and trains team on new and enhanced procedures and protocols
Performs desktop and laptop system deployments including hardware and software configuration in support of the business needs
Works proactively with Human Resources, the Business Units and Privacy and Security to On-board new employees, create accounts, and order hardware and computer peripherals
Serves as a representative of the department on corporate initiatives such as opening of new facilities, equipment swap outs and system roll-outs
Supports equipment and office moves and equipment configuration changes as required
Occasionally travels to other sites to conduct system analysis and to troubleshoot desktop operating systems and other hardware issues
Works proactively with the IT Asset Management Office to inventory equipment in the various sites including equipment audits
Performs system setup and deployments, as well as software installation, configuration and troubleshooting on Windows; and
Performs complex equipment repairs and works directly with vendors regarding warranties and parts
Associates Degree in IT/Business and/or at least 3 years of equivalent experience in an IT environment
At least two years hands-on support experience with desktop support technologies including: Windows 7, Microsoft software applications and Microsoft System Center Configuration Manager 2012
One to two years of industry and system experience and working knowledge of Windows operating systems
Knowledge of Active Directory, PowerShell, SystemCenter, and Batch scripting
Knowledge of the general aspects of networking (TCP/IP, DHCP, and IP Addressing)
Professional appearance, punctuality and a sense of urgency is absolutely required
Detail oriented, a team player and has the ability work on multiple projects, prioritize and meet deadlines
Ability to lift and store 30-50 pound packages; and
Ability to multi-task, exude nimbleness and highly functional within a team environment

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Desktop Support Resume Examples & Samples

2-3 Years of Desktop Support
2-3 Years of Printer or peripheral support
2-3 Years of hands on support in a Wndows Environment
Experience using a ticketing system (they use CASE which is a Dell product)
Strong customer service is necessary as this person will work alongside of one other person in IT to support all 150+ Desktops/Laptops in the environment**

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Desktop Support Resume Examples & Samples

Provide service and customer support during dispatches
Provision workstations using SCCM MDT Process
Ability to support / use various software including
Providing end user support (break/fix) for the home office
Provide end user training when necessary
Document processes

116

Desktop Support Resume Examples & Samples

Will work with multiple agencies to complete a computer refresh project
Working on desktops, laptops, tablets and printers including building or setting up new machines, initial installation of operating systems, and standard/non-standard application software, applying periodic updates and security patches, replacing and disposing of obsolete equipment, updating inventory records and responding to user-reported incidents involving computer equipment
The group will deploy approximately 3500 new devices as a result of Fiscal Year 2016 computer refresh project Meet or exceed service level agreements for approximately 1000 Remedy tickets that are submitted weekly for workstation support
Complete the consolidation of workstation support for 5 remaining agencies

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Desktop Support Resume Examples & Samples

Represents bridge between technology and business needs
Resolves problems with new and existing equipment
May train end users on software
Administers end user requests and projects
Develops solutions to routine technical problems of limited scope. Work is closely supervised
Follows specific, detailed instructions
Contacts are primarily with immediate supervisor, project leaders, and other professionals in the section or group

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Desktop Support Resume Examples & Samples

Answer Service Desk phones
Create and route Remedy Tickets
Tier 1 Customer Support and troubleshooting
Experience with public sector Customer Care, BMC Remedy ITSM software, and Cisco Unified Contact Center IPT system
The successful candidates will be provided training on the tasks, tools, and procedures required

119

Desktop Support Resume Examples & Samples

Direct customer technical support
Customer support related projects
Provide effective first level contact and resolution for customer issues
Track, route and redirect customer issues to correct resources
Utilize excellent customer service skills to exceed customers’ requirements
Ensure proper documentation and closure
Recommended procedure modifications or improvements
Troubleshooting the following Microsoft products

120

Desktop Support Associate Resume Examples & Samples

Build and maintain positive relationships with customers and all internal departments to deliver a high level of service
Physical movement of computer related equipment
Firm understanding and experience with general TCP/IP connectivity issues in a LAN/WAN/VPN/Internet environment
Proficiency with both using and maintaining MS Office suites
Experience using Fog, Symantec Ghost or other related imaging software
Ability to clearly and concisely communicate technical information to non-technical users at all organizational levels
Very good interpersonal, writing, presentation skills. Ability to communicate with most levels of management and across functional lines
Ability to work independently with general supervision

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Desktop Support Resume Examples & Samples

Provide a customer centric support ensuring a professional service at all times
Providing support for incidents which cannot be satisfactorily resolved by the Service Desk (second line support)
Implementing and supporting backup systems to ensure data availability
Identifying underlying problems that might affect multiple users
Instigating change to rectify problems
Updating software and hardware as required using defined release management protocols
Maintaining currency of systems to agreed levels
Monitoring system capacity and usage and escalating emerging issues
Properly logging all faults, incidents and actions and providing basic training/instructions to users
Establish close working relationships with all departments and develop proactive business partnerships ensuring you take accountability for your area of support
Demonstrable Windows Server and Windows Mobile OS skills in systems administration and support
Demonstrable skills in SQL Server database administration and support (e.g. backup/recovery & performance)
Flexibility to use a variety of supporting technologies, the ability to work under pressure and be capable of balancing competing demands and priorities
Proven track record in providing effective technical support
Good communication skills in order to work effectively throughout the organisation and with external contractors and suppliers
Thorough Knowledge of IT networking systems and protocols, in particular TCP/IP and VPN technologies
Proactive with positive attitude and approach
An IT related HNC NVQ qualification or experience that shows skills to that level

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Desktop Support Resume Examples & Samples

2 Major Duties and Responsibilities
Plan and manage all end to end release activities in Release Management Lifecycle
Determine deliverables, milestones as per expectations of the stakeholder’s environment usage
Manage & resolve risks & conflicts related to concurrent releases, environments, scope, schedule and quality
Facilitate the completion of activities associated with Operational Readiness and Service transition
Measure and monitor progress to ensure application releases are delivered on time and within budget (if applicable)
Ensures coordination across multiple Service Delivery Teams & Infrastructure Shared Service Teams across multiple locations
Coordinate tracking of defects during different release phases with Project Manager and work with Project Manager to ensure proper closure
Conduct Release Readiness Reviews, Post implementation Reviews and ensure successful deployment
Co-ordinate and facilitate the activities in the Master Deployment Plan with respective stakeholders
Capture and publish metrics, Key Performance Indicators (KPIs) for a release
Plan, monitor and support end to end Communications, Escalation, service Readiness Criteria, Hyper care, KT verifications and Handover to MS&O as part of STI (Service Transition and introduction) frame work
Maintain and be able to report status of all ongoing environment related requests, data loads and configurations, release progress and Issue log (RMO related)
Participate in or lead release planning meetings and activities
3 Skills and Abilities
Experience and knowledge of ITIL Framework, Release Management principles, methodologies and tools (Remedy, Service Now, HP Service Manager, Plutora etc.)
Excellent analytical, written and verbal communication, coordination, listening and leadership skills
Demonstrated ability to work independently and with others
High level of interpersonal skills to work effectively with different Divisional Teams and ability to influence outcomes
Excellent Project Management skills
Experienced in Transition management

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Desktop Support Resume Examples & Samples

1 - Microsoft support
2 - Hardware/Printer Support
3 - Great communication

124

Desktop Support Resume Examples & Samples

Delivering responsive and timely on-site and remote desktop support to local network users
Providing hardware support for workstations (desktops & laptops), printers & copiers, mobile devices and imaging; including installations and configurations
Assisting users with software support in a Windows 7 environment including MS Office applications, Adobe and Symantec
Using Help Desk software to log and track calls and to close off requests upon resolution
Assisting remote offices with Help Desk tickets as needed
A high level of initiative and a desire to learn
Exceptional interpersonal skills with a focus on customer service
A degree or diploma specializing in computer science, computer science technology or related field computer information technology is considered an asset but not required

125

Desktop Support Resume Examples & Samples

Experience with Installation, maintenance and troubleshooting of local and network printers, scanners, hard drives, RAM, Blackberry, iPhone, iPad, video cards, as well as other desktop items
Experience using a trouble ticketing system such as ServiceNow, Remedy, Track-IT, Footprints
Microsoft Windows 7 Enterprise, Microsoft Internet Explorer 8/9, Microsoft Office 2007/2010 Professional or Office 365
Working knowledge of Microsoft Windows 8 and Apple OS X 10 a plus

126

Desktop Support Resume Examples & Samples

Responsible for resolving remote desktop software and hardware systems support incidents (second level) in a timely and professional manner
Accountable for own incident and Service Request resolution
Desktop support experience within a corporate environment
Solid understanding of Windows 7, Windows 10 and MS-Office suite
Solid Symantec Antivirus
Outstanding communication skills with team and clients
Provide support to users in a professional manner
IT certification and/or Microsoft qualifications preferable

127

Desktop Support Resume Examples & Samples

Desktop support (3+ years)
Troubleshooting Windows 7 experience
Hardware/Software installation experience

128

Desktop Support Resume Examples & Samples

Day to day support tasks in support of end users and the firm
Client project participation and/or involvement (as required and within scope of Desktop services)
TEKsystems Global Services project participation and/or involvement (as required)
Completion of daily, weekly, and monthly reports; to include, but not limited to time submittal, Time Tiger, status reports, monthly stock levels, etc
Outage communication to leadership; as required
Environmental trend identification; based on ticket support and developing trends
KB submittal
Rotational on call support and oversight during after business hours, weekends, and holidays
3-5 years or more of current experience working a technical support department

129

Desktop Support Resume Examples & Samples

A+ IT Technician, Experienced
Experience working in a corporate environment utilizing Desktop/Helpdesk ticketing systems
Desktop and laptop hardware diagnostic and repair skills
Face-to-face support as well as remote support experience
Needs a thorough understanding of Windows 7 & 8.1 and PC hardware
Needs a thorough understanding of MS Office 2010 support
PC imaging and setup proficiency

130

Desktop Support Resume Examples & Samples

Monitor /testing Ticket system
Break/fix hardware and software issues
Document tickets
Routine report maintenance
Application support externally/internally
Customer set up
Configuring printers
User creations

131

Desktop Support Resume Examples & Samples

Previous healthcare experience
Hands on desktop support
Experience using a virtual desktop support client
Roughly 10 service tickets each day
May have to occasionally lift and mount a server rack
All windows environment

132

Desktop Support Resume Examples & Samples

Knowledge of PC hardware components, Can you build a PC, break fix work
Customer service, ability to work and communicate with Endusers and time management
**customer service, professionalism*****

133

Desktop Support Associate Resume Examples & Samples

Entry level position performing standard routine and often repetitive work under supervision of other staff
Majority of time spent responding to and resolving tickets interacting directly with clients to resolve problems via phone, email, chat or in person
Provides limited support for projects and administrative work. (e.g. writing documentation for tickets, updating and maintaining logs etc); Performs assets management tasks
24 x7 Standby responsibilities may be required to respond to urgent support calls
Demonstrates professional behavior with all customers at all times
Develops a clear understanding of the customer's needs seeking information through clarifying questions
Maintains clear communications with customers regarding expectations and time frames
Follows up with customers after a problem has been resolved to inform them of any action taken
Sensitive to customer's frustration and responds professionally
Minimum one (1) year of desktop related experience within the last two (2) years, providing routine end user support in a commercial entity
Associate's degree in related field
Microsoft’s MCP and/or A+ preferred
Knowledge of computer hardware/software repair and formal training in the computer or electronics industry

134

Desktop Support Resume Examples & Samples

PC/Workstation Hardware,Advanced, Microsoft Surface experience required
PC/Workstation Software,Advanced
Desk-side Software Support (DSS),Advanced
Experience with Windows 10 and Office 365 is also required

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Desktop Support Resume Examples & Samples

Higher Education
Healthcare
Government
Hardware (Break/Fix, Imaging, deployments, swapping parts)
Mapping to and troubleshooting network printers
Experience providing White Glove support to C-Level executives
Experience with Windows 10

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Desktop Support Resume Examples & Samples

Experience on install, configure and troubleshoot Desktop / laptop hardware
Install and configure Standard and business applications, Microsoft Outlook, Web Browsers etc.,
Experience on Basic Windows Active Directory troubleshooting, Network related troubleshooting
Should have an experience on Install, configure, update and troubleshoot Printers, scanners, Fax, copier etc.,
Extend computer support for systems software
Support and troubleshoot RSA/VPN remote connections
Experience on Windows Users profile management
Experience on Windows System reimage
Experience on Desktop Backup / restore
Experience Access Management: Grant / remove Windows user / group access based on the user request
Experience on Ticketing tool
When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper Tier 3 support team member
Knowledge on ITIL Processes
Develop trends by monitoring and analyzing incoming calls, problems and support requests
Interact with users on desktop problems and their resolution
Experience on Create Standard Operating Procedures, user guide and process documents
Adhere to policies as per corporate manuals and directives
Train end users on usage of computer hardware and software

137

Desktop Support Resume Examples & Samples

Responsible for delivery of assigned module/ components /phases of a project
Responsible for people Management, including goal setting and providing performance feedback
Responsible for Knowledge transfer and arriving at SLAs for steady state

138

Desktop Support Resume Examples & Samples

Break/Fix: Level 2 remote and local assistance for any hardware software and Call Center related telephony problems. This includes configurations/upgrade assistance
Collaboration: Working with Call Center, Network, and Desktop engineering teams to resolve complex issues
Asset Management: Verify/update central asset inventory database
Asset Recovery: Asset Management processes associated with upgrades to existing equipment and/or purchases resulting from a service/repair request. This process includes verifying and updating the central asset inventory database
Service Request: This process pertains to any of the following event types
Installation & Integration: Process of installing a device including all hardware and software, as well as any associated integration with existing network and software infrastructure
Deployments: Any physical relocation of hardware and/or any hardware or software installation, upgrade, or update
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or abilities required

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Desktop Support Resume Examples & Samples

Identify, research and resolve all technical issues
Perform workstation hardware diagnostics and repairs
Add and modify users in Active Directory and Microsoft Exchange Server
Troubleshoot third party applications
Troubleshoot user profile issues
Troubleshoot printing issues
Configure, network and share printers
Print server management
Manage users in hosted services (ie: Office 365)
Configure wireless access points and troubleshoot wireless connectivity
Know how to install routers, switches, and access points at customer location
Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
Troubleshoot file permissions issues
Troubleshoot performance issues that affect user experience
Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution

140

Desktop Support Resume Examples & Samples

1+ years of experience performing application packaging, patching experience and parent image creation
3+ years of experience providing IT support/troubleshooting; preferably in a corporate help desk / desktop support environment
Solid understanding of network topology and nomenclature
Experience as an onsite desktop support person
Experience supporting remote workforce a plus
ITIL process knowledge a plus
Working with servers and network equipment
Developing and packaging SCCM software and Operating systems packages not just deploying with SCCM a plus
Configuring and troubleshooting VOIP systems
Troubleshooting office365 and MS Outlook
Configuring cell phones for ActiveSync email
Extensive troubleshooting skills
Needs to be able to come up with solutions and resolve issue through research and previous knowledge

141

Desktop Support Resume Examples & Samples

Provide daily support for PC hardware and software, including: Windows 7, Windows 10, Office 365 and other corporate applications
Participate in installing, configuring, and maintaining computer operating systems and images
Install and troubleshoot peripherals for users
Aid in troubleshooting smartphones and other related ad hoc devices
Asks appropriate probing questions to gather relevant information to aid in resolution of request. Responsible for gathering all pertinent information for higher level systems personnel
Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution
Sets client expectations when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures
Acquires and maintains current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced in order to provide technically accurate solutions to clients
Assists in special projects as needed

142

Desktop Support Resume Examples & Samples

5+ years experience with PC deployment activity
Minimum 4 years experience with PC Hardware troubleshooting and repair
Minimum 3 years experience with direct client interaction
Minimum 2 years experience in team leadership role
Ability to follow written and verbal instructions
Proficiency in MS Office Suite
Provide assistance to technicians as needed. Manage incoming and outgoing assets
Prepare systems for deployment, Scan existing asset for applications and settings
Interview clients to identify special considerations and other settings
Collaborate with teammates to identify process improvements
Escalate quickly when issues arise Work Hours: Flexible - schedule to be determined, but evenings and weekends are required
Experience with Point of Sales Systems (POS) – presently using Oracle
Deployment experience
Citrix experience
Pharmacy information management software experience
Windows 7 / XP experienceSearch Jobs US

143

Desktop Support Resume Examples & Samples

Maintain local Windows PCs and laptops to include maintenance, imaging and configuration
Desktop Application Support such as MS Office, email and other user applications
Maintain printers and other peripheral devices
Network troubleshooting and diagnostics
Candidate must hold an active DoD Secret clearance.-

144

Desktop Support Resume Examples & Samples

Provide assistance to technicians as needed
Manage incoming and outgoing assets
Prepare systems for deployment
Use client tools to execute replacement activity

145

Desktop Support Resume Examples & Samples

50-75% travel during the roll-out
Provides 1st level support of IT issues and problems
Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
Maintain record of daily data communication transactions, problems and to provide technical assistance and support
Conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
Develop training materials and procedures, and/or train users in the proper use of hardware and software
Prepare evaluations of software or hardware, and recommend improvements or upgrades

146

Desktop Support Resume Examples & Samples

Provide first line of desk-side support for IT related services for employees and clinical lab
Responsible for helpdesk ticket triage and escalations
Responsible for user account management (Active Directory)
Support and troubleshoot system issues related to end-user IT equipment
Assisting in the support and troubleshoot network issues related to desktop/laptops

147

Desktop Support Associate Resume Examples & Samples

Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
Utilize remote control software to remotely troubleshoot and fix user problems
Install, configure and maintain laptops, desktops, and printers
Manage phone system (with assistance from outside vendor when needed)
Support various software packages including Microsoft Office for Windows, anti-virus, backup, email clients, email servers, Blackberry Enterprise Server, ActiveSync, VPN client, Adobe Products, Internet Browsers and various tax and engagement software
Develop user training manuals, help sheets, frequently asked questions lists and procedures for end users where applicable
Provide clear & concise information though written and verbal communications
Occasional travel to branch offices required
After-hours and weekend on-call support required (rotation)
On premise, Saturday support required during busy season, January 1st through April 15th (rotation)
Lifting and transport of computers and peripherals
Expert knowledge of desktop and server operating systems
Application support experience with Citrix, Group Policy and Microsoft Office
Application support experience with Caseware, ProFX Tax, ProFX Engagement, Thomson GoFileRoom and QuickBooks is preferred
Experience with Exchange is preferred
Experience with Blackberry Enterprise and ActiveSync Server are a plus
Experience with active directory including creating, maintaining, deleting users and groups
Experience with mobile device management
Proficient with DNS and DHCP
Solid understanding of wireless technologies

148

Desktop Support Resume Examples & Samples

1) 3+ years of Desk side support experience using a ticketing system (ex. Heat, ServiceNow or Remedy)
2) Experience adding and deleting users within Active Directory
3) Experience mapping network printers and providing mobile device support
Proven ability to troubleshoot complex issues as they relate to Microsoft Desktop Operating Systems with Windows 7/8/10
2+ years of IT Desktop computer support experience; successful track record of supporting software and hardware in a heterogeneous, networked computing environment
Significant professional level work experience supporting Electronic Communication Tools and mobile technology (iPad, iPhones, Blackberry, Blue Tooth Devices, air cards)
Wide-ranging knowledge of tech refresh models and ability to perform a tech refresh from conception to completion
Working knowledge of IT security based products such as: PKI Certificates, Lotus Notes/Exchange, and BlackBerry Encryption tools

149

Desktop Support Resume Examples & Samples

Install and maintain Anti-Virus software and patches
Install, upgrade, and/or repair computer hardware and software
Provide on-site and remote user telephone support
Must have advanced knowledge of Windows operating systems, basic TCP/IP networking skills, and hardware troubleshooting

150

Desktop Support Resume Examples & Samples

PC/Workstation Hardware,Advanced
Server Hardware,Experienced
Hardware Installation and Support,Advanced

151

Desktop Support Resume Examples & Samples

Deskside support experience on Windows XP and 7 OS
Experience supporting networks, LAN and MS Office
Strong customer service experience required

152

Desktop Support Resume Examples & Samples

Hardware and software troubleshooting support
PC Deployment experience
Imaging experience
Customer service in a technical capacity
Very professional environment

153

Desktop Support Resume Examples & Samples

Excellent teamwork skills with a strong sense of responsibility, accountability, reliability, and commitment
Installation of Network Printers
Experience with remote assistance tools; Dameware and/or Bomgar
Familiarity with PC communication protocols across WANs
Demonstrated effective communication skills, both written & verbal
Detail oriented with the ability to work in fast-paced, team-oriented environment, illustrated by previous related professional level experience
Demonstrated experience with remote support operations
Demonstrated experience with end user application support
Proven excellent technical and analytical skills
Demonstrated excellent organizational skills
Demonstrated ability to manage stressful situations in a calm, courteous and efficient manner
Individual must be mature and responsible to work independently
Previous help desk/service desk experience
Experience with DoD computer systems and tools
Must have excellent communications skills and be able to communicate technical information effectively to end users in non-technical manner
CAC readers setup/install
Familiarization with troubleshooting CAC related issues
Ability to tactfully discuss difficult and sensitive topics, effectively relay technical information, and develop strong relations with employees and officials at all levels, both within and outside of IT career field

154

Desktop Support Resume Examples & Samples

Provide Support to Imaging HQ & Remote teams regarding all IT related needs
Assist with Large Meetings and Divisional All Hands setups
Resolving IT related problems and escalate to other groups as appropriate
Maintain Executives computers, printers, telephones, mobile phones, and peripherals
Follow rigorous Executive Support Protocol, ensuring all services are on-line and monitored
Pro-actively execute maintenance plan for all Executives equipment & services
Resolve day-to-day software & hardware issues related to Mobile devices & desktops/laptops
Coordinate, set up & support video conferences using integrated multimedia equipment
Set up and maintain a peer to peer network, cable modems and wireless routers for home offices
Coordinate system set up for new executive new hires and relocations
Manage special projects with other support groups and departments
Coordinate IT tasks & provide IT Support during Divisional Meetings
Prior experience setting up and maintaining Executive home offices; including previous experience with cable modems, wireless routers and peer to peer networks
Comfortable with video conferencing using integrated multimedia equipment
Must be a self starter with exceptional problem solving skills with the ability to resolve complex problems and implement solutions with little or no guidance
High level working knowledge of multiple complex software packages, hardware platforms, and network architectures
Knowledge of ITIL and CMM-driven best practices for IT processes
Strong knowledge of both PC & Mac platforms, MS Office/Outlook 2010, 2013, 2016, O365 and Windows 7 & 10
Willingness to be available on nights and weekends and on call
Ability to work in a fast paced, high tech environment juggling multiple priorities while meeting deadlines
Ability to understand the business needs behind the requests and drive to results
Ability to write processes and technical documentation
Valid passport and ability to travel on occasional basis
Proven abilities in PC setup and hardware/software configuration
Knowledge of Active Directory, Exchange and networking (TCP/IP, domains,…)
Outlook & VPN client configuration and troubleshooting experience
General PC trouble shooting and repair knowledge for software and hardware
Be able to work independently and be punctual
Looking for a candidate that can work under stress & fast pace environment
Collaboration with other IT teams is essential in your role

155

Desktop Support Resume Examples & Samples

Computer Science, Information Systems, Information Technology, Software Engineering
Typically 3 years business experience; exhibit strong basic executional capabilities and begin to take on more responsibility
2 - 4 years of experience with Microsoft Windows 7, Microsoft Office 2010, AS400 client applications, PBX Administration, Microsoft SCCM, Malware / Virus protection, Active Directory administration, Video Conferencing Systems
2 - 4 years supporting client end devices and peripherals
Ability to follow guidelines and identify and resolve problems

156

Desktop Support Resume Examples & Samples

1) Incident tickets: all secondary, break/fix requests for electronic desktop equipment and
Accepts trouble reports including such activities as: handling system installation and configuration, printer systems, fundamentals of security, installing third-party software and documentation of hardware/software logs and operating procedures
May direct and distribute work each day by checking queue of tickets and assigning the incidents and/or moves/changes to the relevant Team members. Coordinates Moves, Adds, and Changes to support complex LAN&WAN networks, including configuration, training, installation, maintenance, support and documentation of hardware/software logs and operating procedures
2-4 years large corp. environment desktop support experience. This will include a wide range of troubleshooting such as: break/fix, application support, Windows 7, imaging, deployment, LAN & WAN
2-4 years of Windows support
1-3 years of mobile device support

157

Desktop Support Resume Examples & Samples

Laptop, Desktop, iPad, iPhone, Remote Access, Blackberry and home network support
Hardware/software support
Configurations for new phones, setup voicemail, unlock voicemail accounts
Proven user support experience including troubleshooting hardware and software problems
Video conferencing administration/support
Cisco Phones, Cisco Unified Messaging
Minimum of 5 years' experience providing Desktop Support
High level of command with Window OS, Apple OS, MS Office Suite, VoIP, Video Conferencing, all mobile technologies, TCP/IP, Printers, Cisco Phones

158

Desktop Support Resume Examples & Samples

) Ability the navigate and troubleshoot Windows 7 OS as well as install software
) Work with a ticketing system preferable Service Now and document incidents accordingly
) Hardware Break-fix of Laptops- ideally Dell

159

Desktop Support Resume Examples & Samples

Executive Desktop Support Experience
Tier II/III Support Experience
Provides a superior customer support experience for users while troubleshooting issues over the telephone and providing timely follow-up on open customer issues
Provide white glove treatment to on site EVPs
Effectively troubleshoot issues for software on all platforms including desktops, servers, iSeries, and Mainframe
Enter, assign, and escalate issue tickets entered in our Service Desk software, as needed
Set-up new computers and provide technical support for desktop and laptop computers
Monitor and manage entire lifecycle of service resources to optimize IT investments
Installs and repairs facility equipment and software, including but not limited to terminals, personal computers, printers, cabling, and related software products
Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical resource to resolve the problem and coordinates with other technical areas, as needed
Performs facility-based moves, adds, and changes (MACs), as needed
Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
Reviews problem tracking databases to identify trends and CI opportunities
Provides 24x7 on-call support based on division, and responds to issues as warranted
Recommends process changes that improve the implementation, maintenance and support of desktop equipment and software
Effectively works with customers, Service Desk and Technical Services personnel
Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
Adheres to and supports IT standards, policies and procedures

160

Desktop Support Resume Examples & Samples

2 years prior experience in PC Support and Maintenance required
Strong understanding of Client based Operating Systems
Windows 8.1
Strong ticketing system experience
Strong understanding of end user hardware
Dell Laptops / Microsoft Surface Pro / Dell Venue
LYNC Headsets
Mobile Devices (iOS, Android, Windows)
Mobile / wireless technologies (Wi-Fi, mifi, etc.)
Printers (personal and network), Multi-Function Devices (MFD), and other peripherals
Strong knowledge of client based applications
LYNC
Antivirus
Application Delivery Software (SCCM, etc.,)
Proficient with common network protocols (TCP/IP) for device connectivity issues
Self-Control
Conflict Resolution
Excellent Interpersonal Skills
Non-Verbal Communication
Adaptability to time / pressure changes
Strong desire to help people

161

Desktop Support Resume Examples & Samples

Provides quality customer service surrounding Company values and policies
Greets and serves customers with the highest degree of courtesy and professionalism
Serves as an escalation point for IT Specialist I and II technicians
Responds to end-user issues via telephone or escalated help desk tickets
Installs, configures and tests desktop/server hardware and software
Coordinates with corporate IT resources to understand and minimize the impact of potential widespread issues
Aids with production and test runs of software libraries
Responsible for user account administration
Monitors resource utilization, coordinates hardware/software upgrades, trains computer operators and users, requests software fixes and enhancements from various software vendors and physically installs electronic business equipment
Provides support and education by preparing application, hardware, and network documentation
Works on special projects as assigned
Improves productivity by providing technical and operational support to end users of computer systems
Ability to mentor, assist and instruct others
Supports and maintains IT managed network infrastructure in coordination with enterprise network team. Including but not limited to, systems management, upgrade, patching, and troubleshooting
Supports and maintains IT managed server infrastructure in coordination with enterprise systems team. Including but not limited to, systems management, upgrade, patching, and troubleshooting
Ability to communicate detailed information and instructions within a customer service environment
Ability to exert up to 35-50 pounds of force in order to move objects
3-7 years of enterprise level technical support experience preferred within a Microsoft and Cisco environment
3-7 years of progressively responsible experience with computer hardware, Microsoft server platforms or Cisco networks within an enterprise environment
Appropriate valid driver's license and a good driving record
Microsoft technical certification for current Windows OS (or acquire within the first 12 months of employment)
Ability to visualize and troubleshoot complex issues remotely
Experience with Active Directory user and group administration
Experience with Windows OS, Microsoft Office, Internet browsers and Email clients Working knowledge of systems hardware, printers, scanners and other peripheral devices
Ability to work independently with minimum guidance as well as within a team environment
Ability to detect problem areas and recommend solutions for local and remote users
Effective communication and customer service interaction skills with users to interpret their needs efficiently and professionally
Other industry standard certifications as specified
Bachelor's degree in Computer Science or similar degree preferred or the equivalent combination of education and job experience
Experience with supporting ICOMS billing system or similar systems preferred
3-7 years of basic hardware/software troubleshooting and problem resolution desirable

162

Desktop Support Resume Examples & Samples

Coordinating support services and technology solutions for assigned office
Monitoring a ticket queue and providing timely response to ticketed support calls escalated by the Help Desk
Communicating technology issues and outages staff
Imaging desktops and laptops for new hires
Collaboration with engineering to ensure applications are properly integrated and stable
Coordinating phone setup and placement
Printer support and maintenance, which also requires the printers to be disassembled and repaired
Keeping track of inventory of all computer equipment
Preparing computers to be returned to the leasing vendor
Coordinating video conference troubleshooting
Completing all special projects assigned by the Deskside Support Manager

163

Desktop Support Resume Examples & Samples

Ability to communicate effectively with technical and non-technical people
Responsible for performing in-depth analysis and technical support of desktop operating systems, and standard software products; including complex problem resolution, design, development, testing, operational integration, and user support
Interact with other technical resources to maintain and develop desktop standards and automate support & deployment processes
Ability to document client requirements, create tech spec's and mapping documents
Lead the development of end-user computing environment standards/services
Create documentation with procedures and guidelines for serviceability and support
Basic knowledge of Microsoft scripting Technologies and components (VBScript)
Main contact for escalated desktop issues, informed support groups of any potential issues or concerns
Experience testing applications

164

Desktop Support Resume Examples & Samples

Active Directory- Specifically with permissions (2-3 yrs)
Experience working for a company with multiple networks (2-3 yrs). (Wireless access points, Developer network, corporate network etc.)
Experience support Mac Operating Systems

165

Desktop Support Resume Examples & Samples

) 1-2 years Windows experience - Supporting windows in a professional environment. Navigation, Resetting passwords, imaging
)1 -2 years Hardware knowledge: PC/workstations/Tablets/Printers (Lenovo, HP printers and tablets). They will be doing machine builds and images, network printing for end users, remote access (Cisco anyconnect)
) Assets management - assign asset work orders, assign assets to users and count inventory

166

Desktop Support Resume Examples & Samples

Oversee the daily performance of computer systems within the practice*
Enter commands and observe functioning of system to verify correct operations and detect errors
Set up equipment for employee use, performing or ensuring proper installation of cables (demonstrating proper cable management), operating systems, or appropriate software to company standards
Read (Maintain familiarity with) technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Refer major hardware or software problems or defective products to vendors or technicians for service
Train others in the proper use of hardware or software
Determine requirements for new systems or modifications
Assist with identifying and remedy of IT security risk concerns
Create and maintain documentation for IT knowledge base
Competency include but are not limited to Windows 7 OS, MAC OS and mobile devices

167

Desktop Support Resume Examples & Samples

English,Experienced
Flexibility and Adaptability,Experienced
Deskside Support Services Delivery & Support,Advanced
CompTIA A+,Experienced

168

Desktop Support Resume Examples & Samples

3-6 month contract
80% Mac
20% Windows

169

Desktop Support Resume Examples & Samples

Advanced support for Microsoft Windows 7
Working knowledge of Microsoft Active Directory
Be able to meet Service Level Agreement time frame established by Management
Proficiency with Microsoft Office (Including Word, Excel, Outlook)
Entry level knowledge of Microsoft Project
Must be able to communicate effectively in English both orally and written
Accountable for following up with customers on open tickets
Ability to work in clinical surroundings (i.e. Healthcare center, hospitals and pharmacy’s)

170

Desktop Support Resume Examples & Samples

Previous Windows 7 migration experience a must*
Working knowledge of Windows 10 preferred
Ability to present structured ideas and procedures with a broader business knowledge than PC Technician Level 1
Must have experience installing RAM in laptops
Experience in dealing with customers
May have a network operating system specialization
Knowledge of LAN design concepts, installation and trouble- shooting without assistance. Knowledge of and utilization of available technical resources
May be certified in one or more network operating systems

171

Desktop Support Resume Examples & Samples

Imaging using Ghost & SCCM
Windows 7 Support
In-house and field desktop support
General telephone troubleshooting
Network connectivity troubleshooting
Moves, adds and changes for Laptops, Requirements
Provide day to day technical support
Perform break/fix on all computer hardware on both desktop and laptop computers
Install, configure and troubleshoot desktop systems and workstations
Troubleshoot network connectivity issues
Provide detailed solution documentation within the incident/problem ticket solution (Heat) regarding solutions tested, approved and implemented
Physical move of computer systems, peripherals and printers necessary.Desktops, Monitors and phones
Install hardware and peripheral components as needed like disk drives, MFD Printers, Keyboards
Perform site inventory
Equipment imaging using tools like Ghost or SCCM

172

Desktop Support Resume Examples & Samples

Check in new/old inventory, which will require lifting up to 50lbs
All Inventories will come in on skids and will be required to be checked in and placed into stock or disposed of in a proper manner
Unpack hardware for prep, and then pack it pack up to ship to the field
Tag and record hardware going into the field
Work on smaller Help Desk tickets such as keyboards, mice, UPS, etc
Assist in setting up sales hardware such as Ipads and phones
Needs to have basic computer troubleshooting skills (nothing intense replacing keyboards, mice, up ect.)
Be able to work independently as well as part of a team
Must have basic computer system skills and understanding
Must be well organized
Ability to pass a background check and drug screen

173

Desktop Support Resume Examples & Samples

Directs less experienced technical support staff in research, analysis, and instruction
Maintains accurate and consistent records of all incidents and the resolutions provided in each instance
Utilizes information gathered by incident and problem type to proactively improve our overall service through ongoing development of knowledge management system
Collaborates closely with supplier teams and customers to insure solutions to problems encountered with enterprise systems are clearly defined, evaluated and resolved
Assists management in Business Applications Support Turnover initiatives between IT and the Business
Provides technical information, assesses the impact on existing operations, and provides timely and direct feedback to department support liaison
Develops knowledge and skills adjust to new technologies deployed within the organization
Strong customer service skills – frequent end user interaction

174

Desktop Support Resume Examples & Samples

Troubleshooting Technical Issues
Call Center Phone Support
Documentation and Attention to Detail
Friendly Customer Service
Associate’s Degree in Computer Science or Related Field
One to Three Years of Related Experience, including call-center experience
Ability to Support VPN Connectivity and Active Directory Issues
Ability to Troubleshoot Microsoft Windows (Outlook, XP, 7, Office)

175

Desktop Support Resume Examples & Samples

Fully support, configure, and maintain corporate IT equipment (PC's, Printers, Network, Server Equipment)
Provide company users with top level customer service and resolve problems promptly
Work closely with the it service manager to assist with new deployments
Support and administer third party applications
Ensure network security and connectivity
Monitor network performance
Set up user accounts, permissions, and passwords,
Support occasional after hours work items

176

Desktop Support Resume Examples & Samples

Level 1 and 2 on-site and End-User Support
Excellent Knowledge of Windows Operating Systems (Windows 7 & 10)
Working Knowledge of networking including VPN and Wireless support
Audio/Video Setups
Experience working closely with users, vendors, and all levels of management

177

Desktop Support Resume Examples & Samples

Proficient in Windows XP/Windows 7
Experience with Novell/Groupwise/VM Ware/server virtualization
Ability to install network operation systems and perform simple upgrades to the network
Able to troubleshoot network systems
Have advanced knowledge on troubleshooting desktop systems (windows)
Have advanced configuration and management of windows software
Configure and manage network based user profiles
General network experiences (printers/routers/adding users/grouping)
Server Hardware configuration
Manage switch configuration and troubleshooting
Implementation of patch implementations of individual NOS
LAN/WAN experience
Basic knowledge and support of SAN environments
Basic support of virtual server environment
Advance knowledge of troubleshooting email (Windows XP/Windows 7)
Advanced knowledge of workstation setup and installs

178

Desktop Support Resume Examples & Samples

Provide hardware/ software support for Dell computers, laptops, printers, Chromebooks, projectors
Execute service delivery by performing timely on site and remote tickets
Identifies potential network connectivity issues by consistent monitoring of access points
Utilizes advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs and upgrades
Ability to comprehend and follow verbal and written technical instructions and scripts

179

Desktop Support Resume Examples & Samples

A+ is REQUIRED
6+ years IT experience required
Break/Fix experience required
Servicenow experience

180

Desktop Support Resume Examples & Samples

5+ years' experience in a desktop support role supporting a mixed environment of Windows, Linux and Mac
Experience deploying Windows images to new PCs, Desktops
Excellent Communication Skills: this person will be resolving issues for Doctors, Researchers, and Students within the PHD/ MD program
A+ certification or Microsoft certification

181

Desktop Support Resume Examples & Samples

Deskside Support Services Delivery & Support, Experienced
CompTIA A+, Required
Service Now Experience preferred
Excellent communication skills, both written and spoken in English

182

Desktop Support Resume Examples & Samples

Installs and configures desktop hardware and software
Conducts troubleshooting and maintains desktop technology including PCs, printers, monitors, phones, peripherals and other related equipment
Works in getting equipment repaired or replaced as required
Assists with testing of future hardware acquisitions
Demonstrates the use of new hardware to training staff and end-users when it is acquired
Assists with the preparation of product user guides for end-users
Follows approved asset tracking procedures to ensure accurate computer and equipment inventory

183

Desktop Support Resume Examples & Samples

Proven working knowledge of the Windows Operating System
Demonstrated intermediate skills supporting MS Office Suite applications
Technical Subject Matter Expert (SME) in one or more IT areas
Proven ability to successfully troubleshoot/solve problems in subject matter area of expertise
Understanding of computers running under a Citrix XenDesktop platform
Ability to provide after-hours I.T. support as needed
Operational expertise in monitoring and maintaining current systems / processes
Ability to work as a technical professional in a high-pressure law environment
Ability to manage expectations, communicate status, and handle priority shifts
Demonstrates listening skills
Willingness and desire to attend training classes to maintain technical skill sets
Ability to effectively work in a team environment and to work with minimal direct supervision
Ability to bend, stoop, reach overhead, climb small ladder, crawl on hands and knees on the floor and under desks, lift or move up to 50 lbs
Requires the ability to regularly report to work on the days and times scheduled
Resolves technical hardware problems on all desktop and laptop computer systems
Provides second level support on Firm approved applications and operating systems
Manages support calls through IQTrack
Participates in Firm wide projects
Installs, configures and supports network printers
Maintains hardware inventory
Maintains responsibility for local office equipment refresh
Maintains and orders computer supplies
Performs computer and telephone equipment moves, adds or changes
Completes assigned or promised tasks on or ahead of schedule
Provides clear and concise communication and follow-through on customer requests
Utilizes appropriate Firm-standardized technology to address customer requirements in a timely and productive fashion
Takes initiative to overcome obstacles when necessary to complete assignments
Develops appropriate measures and feedback to track continuous improvement objectives
Performs video / audio conference support
Produces error-free work the first time

184

Desktop Support Resume Examples & Samples

Handles problems and insures resolution of problems that the first tier of help desk support is unable to resolve
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
Simulates or recreates user problems to resolve operating difficulties
Recommends systems modifications to reduce user problems
Provides guidance and/or training to less experienced personnel on the help desk

185

Desktop Support Intern Resume Examples & Samples

Provide day-to-day support to end users on hardware, software, peripherals and other devices in an efficient and effective manner
Act as a point of contact with the responsibility of resolving support tickets and escalating issues as necessary
Utilize troubleshooting techniques to provide accurate, timely and creative resolutions to end-user computer issues
Execute software updates, testing and common vulnerabilities and exposures
Track and review changes in a highly-dynamic environment
Research solutions to open issues, leveraging your knowledge in Windows O/S, Windows Servers, Microsoft Office, Active Directory, Linux and more

186

Desktop Support Resume Examples & Samples

Monitor and respond quickly and effectively to requests received through the IT helpdesk ticketing system
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on
Priority
Utilize and maintain the helpdesk tracking software
Assist with onboarding of new users
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any
Additional specialized equipment
Maintain inventory of all equipment, software and software licenses
Manage PC setup and deployment for new employees using standard hardware, images and
Software
Technical Degree (DEC)/College diploma in a technology discipline and/or an equivalent combination of education and related experience
Cisco Certifications are an asset
Sound understanding and experience of IT networks
Knowledge and experience of system administration and security
Ability to put across technical information in a simple, user-friendly manner
Good diagnostic and problem-solving skills
Judgment and decision skills required to prioritize and identify solutions

187

Desktop Support Resume Examples & Samples

Provide tier 1 and 2 support to users, by phone, email, remote and in-person
Support Windows 7 and above, as well as Microsoft Office Suite Applications
Troubleshoot connectivity, hardware and peripherals
Microsoft Internet Explorer, Google Chrome and other web browsers
Automatic security updates and McAfee Anti-virus or spyware
Those that require sponsorship need not apply*
Individuals must be clearable to pass a public trust**

188

Desktop Support Resume Examples & Samples

Windows OS (7& 10)
Linux/UNIX (Redhat most commonly)
Microsoft Office (2013, 2016, 365)

189

Desktop Support Resume Examples & Samples

1)Advanced troubleshooting -root cause analysis
2)Knowledge Comp TIA A+ or certs (MS)
3) Root level comprehension of network troubleshooting, OS system configs, right click to do changes to wireless and network adapter and to understand why the issue is there
4)Overall basic troubleshooting, user contacts with Outlook, Internet Explorer-second level technicians go out to desk in person and resolve the issue, then do a re-image

190

Desktop Support Resume Examples & Samples

Provide desktop support (tier 1 and tier 2) for Incidents and Service Requests
Ability to support Windows operating systems (7, 8, and 10)
Work with the Array Service Desk tool to track and document incident requests and work orders
Act as a liaison between the IT Group and the end user community
Troubleshoot all hardware including desktops, laptops, lab computers, lab instruments, copiers, and printers, VOIP telephones, and mobile devices
Responsible for testing and validating new images prior to deploying them to the end user community, thus eliminating any potential problems that could arise
Setup new user’s hardware, software and networking needs
Maintain inventory lists on PC peripherals, software, inventory and other paperwork required during normal business
Develop training materials and procedures, or train users in the proper use of hardware or software
Experience supporting iOS mobile devices
Associate degree in IT or related field preferred; equivalent experience may be substituted in lieu of education
3+ years of experience in a desktop support role
Experience with hardware installations and troubleshooting for both desktops and laptops
Experience with Dell OptiPlex and Latitude models preferred
Excellent communication skills and positive customer service attitude
Sense of urgency and ability to prioritize critical Help Tickets
Experience with computer imaging technology (such as Microsoft Deployment Toolkit)
Experience with MS Office Suite 2010

191

Desktop Support Associate Resume Examples & Samples

Troubleshoot connectivity problems
Map network drives and printers
Perform research as needed
Manage customer expectations

192

Senior Manager, Desktop Support Resume Examples & Samples

1 year minimum related experience preferred
Previous broadcast experience especially with ad management and broadcast traffic systems (i.e. WideOrbit, VCreative, Mister Master) desirable
Proficient with MS Office products including Word, Excel, PowerPoint and Outlook
Ability to adhere to strict deadlines and complete work assignments in a timely and accurate manner
Adaptable and flexible with ability to shift focus in fast-paced, high-pressure environment
Must be team oriented and have a successful past working in a team environment
Strict attention to detail

193

Desktop Support Resume Examples & Samples

1,200-1,300 tickets per month with all accounts
40% via fielding/taking phone and escalating calls
20% via online ticketing portal with customers logging tickets(Connectwise)
30% via emails

194

Desktop Support Resume Examples & Samples

Knowledge on Desktop technologies and Desktop operations support
Strong communication skills is a must
Responsibility for the implementation of processes and systems in assigned areas
Acts as a key point of contact and response for incidents and service requests
Responsible for ensuring that issues and support requests are resolved within defined SLA and providing regular reports and statistics to support this
Regular reporting to management team
Management of queues through Service Now ticketing system
Strong Requirements Analysis skills - Questioning, listening to, and understanding a customer in order to extract their exact requirements
Excellent Problem Solving Skills - Ability to apply logical thinking in order to quickly and accurately derive the root cause of a technical issue
Ability to manage and work in the following operating environments
Windows 7 and later
Exchange Server
Ability to setup Video conferencing system

195

Desktop Support Associate Resume Examples & Samples

Bachelor's Degree related to Computer Science or Information Systems with 1+ year of related experience; or an Associate's Degree with 2 years of work experience; or a High School Diploma/G.E.D. with 4+ years of work experience
Prior desktop support experience
Knowledge of supporting mobile device to work with corporate emails
Knowledge and experience working with various Microsoft Operating Systems
Ability to learn new technologies as required for the job using documentation and other available resources

196

Desktop Support Resume Examples & Samples

Windows 2003/2008 Server, Active Directory
Windows 7/8 Proficient
Mobile Device management and troubleshooting experience helpful
Securities Solutions: Antivirus, Anti-Malware and Anti-Spam
Networking: TCP/IP, Wireless (802.11), DNS, DHCP knowledge

197

Desktop Support Resume Examples & Samples

4+ years in a Windows Desktop Support Environment
Experience supporting Microsoft applications
Experience supporting 1000+ users
Utilizing Active Directory for user management, permissions, group policy, etc

198

Desktop Support Resume Examples & Samples

Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques
2RCC
0-2 years of related systems engineering experience

199

Desktop Support Resume Examples & Samples

Provide excellent customer service & delivery of technology services and products
Maintain the hardware and software environment supports
Installation of desktop PC's, printers, phones, and application software in field offices
Provide solutions to software, hardware or configuration problems that arise in the desktop environment
Fully participate in managing daily activities through the use of the ITSM ticketing system
Assisting other district analysts, network analyst, application developers and IT personnel as necessary
Knowledge in updating, configuring and troubleshooting PC operating systems, primarily Windows 7
Technically proficient in configuring and troubleshooting a diverse PC application environment that includes but is not limited to suites from Microsoft & Lotus
Familiar with use of remote control software for support and maintenance
Coordinate vehicle communication equipment installs and cell phone administration
Candidate will get exposure to network equipment and servers
Support for 100 local end users and another remote end users

200

Desktop Support Resume Examples & Samples

A+ Certification or Bachelor's/Associate's Degree Highly Preferred
Ticketing System: Track IT, ability to adding notes, resolutions, etc
Remote Access Tool: VNC Viewer or Ultra VNC
Server 2003/2008R2
Windows 7/8/Terminal Desktop
Microsoft Office 2003 - 2010
Groupwise/Novell (preferred)
Troubleshooting and break ix of PCs and Laptops
Hard drive replacement and system rebuilds
New system setup and installation
Virus identification and removal
Basic thin client configuration
Troubleshoot connectivity issues internally and externally
Cabling and jack wiring
Knowledge of wireless networks
Active Directory\Group Policy Configuration
Terminal services for remote desktops
Printer services
File server functions, permissions, sharing, restriction, etc
DNS
DHCP
Basic Citrix knowledge

201

Desktop Support Representative Resume Examples & Samples

Provide Tier 2 Desktop, Laptop, Tablet, and Mobile device support
Receive and respond to incoming calls, tickets, and/or e-mails regarding Tier 2 issues
Own all issues to resolution including those that may need to be handled by other departments, keeping the End User(s) informed of status at all times
Thorough understanding of Active Directory
Experience in maintenance and support of various Video Conference Systems
Documentation of support procedures
Where required, administer and resolve issues with associated workstation networking software products

202

Desktop Support Resume Examples & Samples

Perform day to day desktop servicing, repair and/or installation of hardware and software for all end users in the National Support Center
Assist customers to diagnose problems and provide resolutions for technical and service issues including end-users local-area network access problems, e-mail, Internet, and network or local printer problems
Provide one-on-one end-user problem resolution with DameWare and in-person
Help coordinate timely support and repair on various IT equipment covered by third-party vendor maintenance agreements
Manage help tickets assigned to them, ensuring maximum issue resolution in minimum time with the end user needs the main focus
Perform multiple, technical tasks with a need to routinely upgrade skills to meet changing job conditions
Other duties as assigned by Management
1 year experience in an IT environment with strong troubleshooting skills and networking software and hardware problems
Knowledge of Windows XP, Windows 7, Windows Servers, Microsoft Office, and theories of network systems
Equivalent to high school diploma or general education degree (GED) with at least one year college level course work
Excellent oral, written, interpersonal, and customer service skills
1-2 years of experience providing desktop support in a corporate setting
Associate's degree or higher in related field
Ability to maintain confidentiality, meeting deadlines and schedules, setting priorities, working as part of a team, work independently and adapting to changing work priorities
Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure
Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community
Ability to interpret and apply policies and procedures
Ability to work with mathematical concepts such as probability and statistical inference
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Ability to develop constructive and cooperative working relationships with others, and maintaining them over time
Ability to demonstrate adaptability by ability to adapt to changes, delays, unexpected situations, and effectively manage competing demands
Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the assigned region(s)
Maintain an appropriate professional appearance and demeanor in accordance with
This is primarily a sedentary office classification but may require occasional field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate. There is occasional exposure to irate staff, vendors or patients, but there is negligible anticipation of exposure to violence
While performing the duties of this job, the employee is regularly required to sit, stand, walk, keyboard, to finger, handle, or feel, reach with hands and arms, see, talk and hear. The employee may be required to lift and/or carry equipment and other materials that weigh up to 60 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch
Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment

203

Desktop Support Resume Examples & Samples

Diagnose and provide support on computer system problems; including installing, repairing, and troubleshooting computer hardware, printers, and other peripherals
Provide assistance to staff, and clients when needed on the use of software and hardware
Provide assistance with technology requirements in ballrooms, conference rooms, and other remote locations, including setting up laptops, projectors, network peripherals and internet access
Prepare new and upgraded computers, software and other components to be integrated onto the network
Maintain security and privacy of the information systems, communication lines, and equipment
Gather research and communicate pricing on technology equipment and peripherals
Establish and maintain multi-user databases
Other duties as directed
Three to five years of experience in IT related operations is required
Associate's Degree from a recognized college or university in Computer Science, programming, or closely-related field preferred
Working knowledge of technology equipment such as computers, wireless devices, printers, peripherals, etc
Must have knowledge of Windows operating systems, Microsoft Office Suite, remote connectivity, phone systems, remote support tools, printers, and wireless devices
Strong written and verbal communication skills with the ability to learn and support new technology is required
Knowledge of programming and/or servers is a plus

204

Desktop Support Administrator Resume Examples & Samples

Support customer issues and requests by creating, tracking, and documenting solution in a support database and monitoring the support queue
Install, configure, test, maintain and troubleshoot customer workstations and related hardware and software
Perform analysis and diagnosis of complex problems for customers and recommend and implement corrective solutions
Troubleshoot network connectivity issues including wireless access points, devices connected to the wireless network, preliminary bandwidth issues and printer routing problems
Act as designated IT point of contact for facilities in case of any IT-related emergency or maintenance
Consult with customers to assist in obtaining hardware, software, and services and assist the customer in obtaining the training necessary to use the product(s)
Maintain tact and composure in stressful situations; communicate effectively and work cooperatively with other staff members and customers of technical services; and establish and maintain effective working relationships with management, team members, other staff, and customers
Must be able to interpret and make decisions in accordance with regulations and established policies
Supervised by Manager, Regional Service Support US/Canada through reports, meetings, and conferences regarding results expected and achieved
Act as overflow to the Service Desk during high volume times
Inventory Control tasks may include verifying serial numbers on equipment and updating records
Travel to remote sites and meetings as needed
A degree in Information Systems preferred or
5 years of technical and 3 years of customer service experience required
Proficiency with Microsoft Office Products (Office365)
Corporate experience directly supporting Windows 7 and 10
PC encryption
Experience delivering hands-on customer training
Experience with the following is preferred: Windows 7 & 10, Mac OS X, Mobile Devices, TCP/IP communication protocol, Microsoft Office, Microsoft Exchange, Skype for Business, VPN, Remedy Call Tracking System, LANDesk, Dell and Lenovo laptops and desktops, HP, Dell and Ricoh printers
Exceptional Customer Service skills are highly valued
Must have the ability to effectively and quickly troubleshoot computer problems. Must be able to independently resolve complex problems using current job knowledge and using research and external resources
Must possess strong interpersonal and oral communication skills, excellent attention to detail and the ability to effectively prioritize and execute tasks

205

Desktop Support Administrator Resume Examples & Samples

Provide Tier I and II IT support
Perform installation, repair, and preventative maintenance of desktop computers and related systems
Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues in a heterogeneous environment
Perform desktop installation, basic cabling, network monitoring, and troubleshooting of the network and systems residing on the network
Perform account maintenance, data integrity, and file system security for the desktop environment
Assist in determining suitable software to meet user requirements
Recommend hardware and software solutions, including new acquisition and upgrades
Conduct training programs designed to educate the organization’s computer users about basic and specialized applications
Communicate technical information to both technical and non-technical personnel
Assist with documenting and cataloging systems for historical and information assurance purposes
Bachelor's degree with 2+ years of related technical experience OR High School diploma/equivalent with 5+ years of related technical experience
Currently possess Windows 7, Enterprise Desktop Support Technician or equivalent certification
Currently possess DoD 8570 certification at IAT II, CompTIA Security+ce
Currently possess an active DoD TS/SCI security clearance
Knowledge of IT service desk requirements and the ability to complete difficult and complex assignments with ability to provide over the phone troubleshooting
Experience working with demanding high ranking customers and staff
Experience with SolarWinds network monitoring software
Experience with VTC devices, i.e. Cisco Telepresence, Tanberg Management Suite, Tanberg desktop VTC
Experience configuring, securing, and maintaining Cisco switches and routers
Experience configuring and maintaining HAIPE communications security devices (e.g. TACLANE KG-175)

206

Desktop Support Intern Resume Examples & Samples

Willingness and desire to learn new things
Exceptional integrity and dependability
Customer Focused
Experience working with Windows 7, and MS Office Products

207

Desktop Support Resume Examples & Samples

Performing at-desk support for employees as necessary while maintaining professionalism and customer focus
Escalating and coordinate service requests with internal and external IT teams
Managing various IT services being delivered to staff, including but not limited to the following
Managing inventory systems
Providing remote hands to the Network team as it relates to management and configuration of IDFs, MDFs, and the network
Adhering to Desktop Support standard policies and procedures

208

Desktop Support Intern Resume Examples & Samples

Be actively pursuing a Computer Science, Information Systems, or related degree with expected graduation date no sooner than Spring 2018
Be available to work 20 – 30 hours per week primarily within normal business hours. (M-F,9-6)
Possess a strong customer service orientation.Prior experience in a customer service setting highly desired
Possess technical troubleshooting skills and an understanding of computer hardware, operating systems, and productivity software. Experience with Windows 7/8, Mac OSX, Microsoft Office, iOS desired
Be approachable and have strong people skills to determine client needs and build strong client relationships
Must be able to communicate and teach in a manner that both technical novices and experts can understand
Possess problem-solving skills and the ability to prioritize client requests. Experience working out of a ticketing system desired
Work in compliance with relevant corporate policies and best practices and communicate those to clients at all levels

209

Desktop Support, Prf Resume Examples & Samples

Troubleshoots Hardware and Software Issues remotely, desk-side or face to face with Customers at the IT Solution Centers
Performs PC and Mobile Hardware and Software Installations for the enterprise
Performs PC Tech Refresh Processes/ Break Fix
Conducts On Boarding and/or Migration Orientation Sessions for Executives
Bachelor’s degree in Computer Science, Business Information Systems, related field, or equivalent work experience
2-5 years related work experience in desktop support
A+/MCP/ITIL/HDI Certification required
Working knowledge of PC Hardware and Software Installation Options and Configuration Settings
Working Knowledge of Incident Management and Service Ticketing Systems
Working knowledge with Software Discovery and Automated Software Installation Tools
Familiarity with Mobile Device Hardware and Software Installation Setup and Configuration
Familiarity Data Base Management Tools
Experience with Windows 7 and 10 OS and Microsoft Office 365 and 2016
Working knowledge of SharePoint 2013
Experience with Active Directory, SCCM, BitLocker; Service Now
Working knowledge of Cisco Jabber and Cisco phone hardware
Knowledge of VDI and MDMs, iPhones/iPads and Androids
Experience with Service Now, VMware Horizon View client, WebEx, MS-Access
Basic understanding on MDMs MS Office, and Visio 2010

210

Desktop Support Resume Examples & Samples

Pursuing undergraduate degree in Computer Science, Information Technology or related discipline
Experience using Microsoft Office Suite (MS Word, Excel, PowerPoint, etc.)
Familiarity with IT desktop systems
Effective verbal, written communication and presentation skills
Ability to effectively work in a geographically dispersed team environment

211

Desktop Support Resume Examples & Samples

Enviornment 80% Windows and 20% Mac
Office 2016
Great Personailty
Provide day-to-day hands on technical support to employees
Install, configure, and troubleshoot desktop systems and workstations including imaging and installation of necessary software
Setup, installation, and configuration of voice and data equipment on the telephony system
Diagnose and resolve technical hardware and software issues relating to both PC/Mac platforms, printers/copiers/fax machines, Call Center phone system, etc
Must be able to perform troubleshooting on hardware, software and network connectivity issues for individual users and departments
Provide training and technical assistance to users on hardware and software applications at the desktop level
Responsible for managing IT hardware and software inventory
Analyze and resolve moderately complex to complex issues or escalate as needed
Expected to manage multiple requests/projects simultaneously
Report problems with procedures and recommend improvements/inefficiencies
Understand security and compliance requirements for the company
Participate in the testing and implementation of new hardware and software
Participate in maintenance to keep systems updated with latest patches
This position is primarily focused on desktop support responsibilities for internal team members

212

Desktop Support Resume Examples & Samples

Respond to user inquiries
Own, follow-up and drive problem resolution
Solid understanding of networks and technologies
Exceptional analytical and troubleshooting skills
Ability to work cross functionally effectively

213

Desktop Support Resume Examples & Samples

The successful candidate must have
Two (2) year associate degree in Computer Information Systems or similar degree program is preferred but not required
2+ years' experience in a desktop support role working in a multi-platform enterprise environment with Windows as primary platform

214

Desktop Support Resume Examples & Samples

3-5 years in a Windows Desktop Support Environment
Experience supporting Microsoft Office applications
Experience imaging machines using a standard imaging tool

215

Desktop Support Resume Examples & Samples

Troubleshooting Network Shared drives
Troubleshooting and configuring Outlook
Working with a ticketing system with SLA compliance requirements

216

Desktop Support Resume Examples & Samples

Diagnose and troubleshoot issues, provide technical guidance in activities associated with the identification, prioritization, and resolution of hardware, printer, network connectivity, reported via telephone, email, chat or incident tickets
Provide a positive customer experience for local and remote staff seeking technical support or training
Complete assigned tasks in our incident and service request tool
Recognize incident trending for escalation to problem management
Set up user accounts, regulating and monitoring file access to ensure confidentiality and proper use
Quickly gather information and escalate complex issues to next level support teams or triage team as outlined in Major Incident guidelines
Follow all guidelines in our service & operating level agreements as well as operating procedures
Responsible for ensuring the protection of corporate data against unauthorized disclosure, accidental or intentional loss of data, or unauthorized modification. Uses encryption technology and information technology security research
Instructs users in the use of personal computers and networks
Participates in after-hours on-call support to respond to critical events or requests
Follows all guidelines in our service & operating level agreements as well as operating procedures

217

Desktop Support Resume Examples & Samples

Receive incident and request reports from users
Create tracking tickets for all reports
Triage trouble tickets; resolve or escalate as required
Serves as the point of contact for obtaining all needed details and troubleshooting hardware, software, PC, printer and application problems
Troubleshoot and attempt to resolve trouble tickets related to technical difficulties with hardware, software, and the network in accordance with established SLAs
Complete basic network mapping and access control requests in accordance with SLAs
Configure and setup new networking equipment

218

Desktop Support Intern Resume Examples & Samples

Enrolled in an intensive college MIS/ IT program
Knowledge with server platforms
Experience and/or knowledge with server and storage technologies
Knowledge of Networking technologies, protocols and standards
Effective written, oral and interpersonal communications skills
Working knowledge of Windows 7 for Desktop and Laptop PCs
The ability to work 15-20 hours during the school year and full time during school breaks is preferred
Technical aptitude and problem solving ability
Knowledge of Microsoft Windows 7, Office 2010 Suite and network printing
Troubleshooting and analysis skills of laptop and desktop hardware
Ability to follow oral and written instructions
Ability to lift up to 50 pounds

219

Desktop Support Resume Examples & Samples

Must have experience setting up new computers in a corporate environment
Tests and analyzes new technology to improve organization’s computer environment
Provides complete documentation for all production services including: hardware configuration, OS service pack updates, application software updates and service packs, flash BIOS updates, and disaster recovery procedures
Provides support to desktop specialists and assists in carrying out company objectives including hardware and software rollouts
Completes additional assignments as assigned

220

Desktop Support Resume Examples & Samples

Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment
Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency
Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
Image PC's and MAC's
Working Knowledge of Active Directory
Support Triage steps to determine User, PC, Network, or Application problems
Monitor, update, and manage a ticket queue with the goal of resolving issues within agreed SLA’s
Comfortable supporting mobile hardware (iPad, iPhone, Android)
Management and tracking of inventory through the full Asset Management Life Cycle
3+ years hand on desktop support experience in a busy IT environment
Experience in remote PC fault diagnosis/troubleshooting
Strong troubleshooting skills with PC hardware
Knowledge of Active Directory, Microsoft Exchange, Windows XP/Vista/7/8/2008/10, Office 2003-2013, O365, Citrix, Terminal Server, Backups, Printing, Symantec Antivirus & Encryption, VPN
Excellent communication and documentation skills are essential

221

Desktop Support Resume Examples & Samples

Must have 1-2 years experience providing hands on technical support in a multi-user environment
Previous IT consulting or helpdesk experience preferred
Ability to provide a high level of Customer Service
Strong problem resolution and analysis skills
Able to adapt easily and multi task
Attention to detail and accuracy a must

222

Desktop Support Resume Examples & Samples

Asks pertinent questions via email and phone conversations with customers working and having issues with EIS, Teacher Dashboards, and other tool sets
Exercises independent judgment in resolving and routing incidents and requests
Documents applicable issues with EIS and Teacher Dashboards and the troubleshooting procedures for resolution
Handle roughly 100 tickets a week
Application support for Department of Education - Supporting educators for statewide applications
Email and phone support
Heavy emphasis on application support. Working on a service desk
Will work closely with senior support reps and application development
Typical issues include but are not limited to application support, password resets, reporting, education, and instruction

223

Desktop Support Resume Examples & Samples

Troubleshooting day-to-day PC, phone, and wireless issues
Installing the standard setup on new PCs
Unpacking and installing monitors, printers, PCs
Documenting infrastructure, processes
Assisting users during office moves
Researching and testing new technology
Assisting users with equipment and software operation
Working with outside tech support to troubleshoot issues
Managing IT inventory

224

Desktop Support Resume Examples & Samples

3+ years of Desktop Support experience in a manufacturing/ industrial environment (No corporate office experience allowed)
Troubleshooting Windows 7 (software) and troubleshooting hardware (printers, scanners, label printers)
Experience working with a ticketing system (ex: knowing what ticket has been aging the longest and how to prioritize tickets)
This will be a 10am - 7pm shift*

225

Desktop Support Resume Examples & Samples

Completion of secondary education
Minimum 2 years supporting end users
Minimum 2 years working with desktop computers and peripherals
Familiarity with Windows operating systems and user support, especially Windows 7 as well as Microsoft Office
Technical, analytical and interpersonal skills required
Excellent organizational, troubleshooting, and problem solving skills

226

Desktop Support Resume Examples & Samples

Aid in upgrade of Windows 7 to Windows 10
Swap Windows 7 for Windows 10 PCs (Knowledge of migrating user profiles/data to new pc)
Basic understanding of Active Directory (create accounts/security groups/logon batch files)
Basic understanding of Network shares (assigning permission through security groups)
Basic knowledge of Exchange (create email accounts/distribution groups/PST archives)
Troubleshoot Microsoft Office Suite/ Upgrade Office Suite
Upgrade McAfee anti-virus to End Point Security (this would be a great plus)

227

Desktop Support Intern Resume Examples & Samples

Assist with office moves and equipment relocation
Assist with setup of new hire equipment and software configurations
Shadow technicians at all Arthrex sites to assist with resolving work orders
Build of equipment including laptops and desktops

228

Desktop Support Resume Examples & Samples

5 years experience with Wireless network support. Wireless connectivity and VPN troubleshooting
3-5 years of Windows experience. Current state is Windows 7 and 10
Good hardware knowledge/troubleshooting on PC's, Laptops, and printers/copiers
Knowledge of Ghost Imaging software
Active Directory
Windows XP, 7, 10
Remote software
VPN Software

229

Desktop Support Representative Resume Examples & Samples

Imaging, installing, configuring and maintaining desktop and laptop PCs and peripherals including multi-function printers, scanners, etc.　
Installing and configuring application software and upgrades　
Troubleshooting and repairing desktop hardware and network connectivity issues　
Removing old equipment　
Hauling computers and printers throughout the shipyard and offsite location　
Resolve issues with printers, scanners and multi-function devices
Experience with Microsoft Windows 7/10　
CompTIA or Microsoft related certifications　
Experience deploying computer images　
Demonstrated ability to work on projects in a team environment as well as individually

230

Desktop Support Resume Examples & Samples

Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment
Troubleshoot and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications
Communicate directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues
Train users by instructing them on the technical aspects and use of standard software packages and/or hardware peripherals
Work independently to troubleshoot all support requests and follow escalation policies
Provide support to all business users
Responsible for tracking software and hardware inventory per company policies
Windows Administration - Terminal Services, Active Directory, Group Policy and tools from2008, and 2012 server, DFS Service
Operating Systems – Windows 7 to 8.1 and Windows 10 (preferably)
Windows Imaging - SCCM 2012, MDT, WDS
SCCM – Operating system deployments, Application and Security Patch Deployment, Troubleshooting
Office Suites - Microsoft Office Suite - Office, Word, Access, Excel, and PowerPoint, Office 365
Good knowledge on ticketing and monitoring tools (preferably service now)
Good knowledge on ITIL Processes
End User computing skills – troubleshooting issues with desktops, laptops, Tablets, Printers etc

231

Desktop Support Resume Examples & Samples

Proven experience in providing desktop and user support for a large network of Windows/Macintosh based computers. Including peripherals and associated mobile devices
Experience with providing network security including providing patches, anti-virus software, firewalls and password protections, eliminating unnecessary services, minimizing unencrypted authentication
Experience and knowledge of Apple hardware and software, Windows Servers and enterprise level storage products
Knowledge of networking and security including TCP/IP, AFP, SMB, NFS, SFTP, SCP, SSH, SSL, OSI layer model
Knowledge and ability to provide support of various software packages including Filemaker Pro, JMP, MS Office, EndNote, Adobe CS
Knowledge and experience of various printer models
Ability to troubleshoot problems under pressure
Ability to work and communicate effectively with faculty, staff, and graduate students. Proactive and responsible with good follow-up and customer service. Ability to work alone and in a team environment
Experience with WSUS, SCCM and Casper
Knowledge of shell scripts, applescript and command line file editing. Including but not limited to file ownership and permission modifications, umask, location of various setting files under Windows and OS X
Knowledge of backup models and schedules including retrospect, crash plan pro, backup-exec, time-machine and rsync

232

Desktop Support Resume Examples & Samples

Coordinates and Client End User on expectations and availability to conduct Managed Client Services
Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
Basic installation and maintenance to technical products
Follows predefines procedures and tasks in everyday activities
Work is regularly reviewed by a more senior level technical specialist
Will be working in a clinical area and providing support for clinical applications
Able to comprehend and follow verbal and written technical instructions and scripts
Physically able to lift and move Enterprise and Client technology hardware in our customer environments

233

Desktop Support Lead Resume Examples & Samples

Windows migration experience
Clearable to a public trust
Car/Driver’s License

234

Desktop Support Resume Examples & Samples

PC/Network systems support – first & second level, remote and onsite
Troubleshoot client / server communication issues, service failures
System implementation and support
Incident and Problem management as defined by Service Delivery Manager
Answering emergency calls for assistance in rectifying system malfunctions
Proactively identify, plan and implement/escalate maintenance activities
Backup and Disaster Recovery activities completed to schedule/process
Quality delivery of baseline support and work packages on services and projects
Other project specific deliverables
Conduct client site visits at remote locations (within NSW) on a monthly basis as required. Likely to be only a few days per month. Vehicle provided
Understanding of ITIL methodology
Mobile device and tablet support experience
Exchange/Active Directory/File Share management. server support experience beneficial
IT degree and/or Microsoft qualifications preferred
Australian citizenship to obtain security clearances (preferred but not essential)

235

Desktop Support Resume Examples & Samples

Administer desktop computers, printers, network equipment, phones, software deployment & workstation security updates
Maintain & manage IT inventory levels & preparation
On Board new users with associated account(s) creation, required hardware setup & introductory training
Develop tailored training material and conduct training sessions with new and existing employees
Assist with IT Departmental projects, network wiring, & equipment installations

236

Desktop Support Level Resume Examples & Samples

5+ years of Desktop Support experience
SCCM - new package builds, patching, and security updates for various O/S (operating systems)
Windows 7/10 and MS Office Support
Network/connection troubleshooting

237

Desktop Support Administrator Resume Examples & Samples

Typically has 6 or more years of consulting and/or industry experience
Ability to work independently and autonomously
Able to direct multiple team members towards deliverable and milestone objectives with confidence
Experience supporting desktops, laptops, thin client, and zero client hardware as well as Windows 7 and Server 2008r2 / 2012r2
Base knowledge of support of VMWare View and Citrix Presentation Server required
Required Certifications

238

Desktop Support Resume Examples & Samples

May direct and distribute work each day by checking queue of tickets and assigning the incidents and/or moves/changes to the relevant Team members
Coordinates Moves, Adds, and Changes to support complex LAN&WAN networks, including configuration, training, installation, maintenance, support and documentation of hardware/software logs and operating procedures
Must have: reliable transportation to metro Atlanta areas, valid driver's license and must be flexible to change work schedule during project base work from time to time***

239

Desktop Support Resume Examples & Samples

Oversee requests, incidents and problems, and determine root cause of issues and communicate appropriately to internal and external stakeholders
Monitor service desk productivity and performance using various tools and reporting methods
Respond to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution
Research and identify software & systems malfunctions; may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
Simulates or recreates user problems to resolve operating difficulties; Recommends systems modification to reduce user problems
Install, configure, and monitor the performance and availability of systems
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up

240

Desktop Support Resume Examples & Samples

1 + years of Desktop Support experience - this person will be doing steady state Desktop Support related work. They will be assisting with a Device Refresh and will need strong Dell HW experience
1 + years of experience with Windows 7. Any install experience using an imaging tool like Ghost (any imaging tool experience will work) would be a plus
Excellent customer service skills are needed - this person will be working with end users. They must also be quick learners who are friendly and work well with a variety of personalities

241

Desktop Support Resume Examples & Samples

2 + years of Desktop Support experience
2 + years of experience supporting Windows 7/10 and iOS
Strong iOS Support experience

242

Desktop Support Resume Examples & Samples

Configure, install and troubleshoot to ensure basic functionality of employee computer systems- including desktops, laptops, printers, scanners, smartphone devices - among other computer peripherals
Demonstrated aptitude in the diagnosis, definition, and resolution of computer systems technical problems
Provide Level 2 technical support for desktop operating systems, virtual desktop systems and related management systems, computer hardware, printers and related peripherals, smartphones and related MDM systems and ensure results are logged in Help Desk tracking system
Perform entry level LAN network administration and troubleshooting. Duties include patch cable installation; verification and removal of jack-to-hub connections; troubleshooting computer network settings; and troubleshooting and replacement of physical network components such as cables, network interface cards, and Ethernet splitters
Demonstrated customer service and interpersonal communication skills while working with a wide variety of employees in a dynamic work environment
Adapt standard operating system and software configurations to changing hardware specifications; research and test new hardware and operating system drivers and patches; and create automated installation routines accordingly
Perform periodic hardware and operating system maintenance checks and repairs
Organize and maintain physical inventory in a clean, efficient and cost-effective manner
Log all equipment moves and reassignments in the hardware inventory database for asset tracking
Move, pack and ship computers, printers and peripherals to users in local, regional office, and remote and client locations
Dispose of computers, printers and peripherals in a timely, efficient and cost-effective manner, consistent with department practice and firm policy
Work with peers and supervisor to develop recommendations for streamlining procedures, standardizing hardware and software configurations, improving training and user communications, and otherwise reducing the volume and difficulty of support incidents
Maintain department standards for attendance, coverage (including lunch and off-hours), customer service attitude, and volume and effectiveness of problem resolution
May be requested to perform other related duties not listed above
Required: Two year technical school certification; or AA degree; or equivalent
Advanced course-work or vocational training in computer systems or other technical discipline, or one year experience as computer "power user."
One year experience supporting Windows 7/Window 10 OS, Intel-based computers in small office local area network (LAN)
Willing to work nights and weekends, as required
Willingness to travel to meet department support commitments, as required
Must be able to work in a high stress environment
Ability to relate to all levels of law firm personnel
Physical strength and agility to permit the full performance of the duties of the position, including frequent bending, walking and lifting up to approximately 75 pounds

243

Desktop Support Resume Examples & Samples

2) Experience deploying Windows images to new PCs, Desktops
3) Excellent Communication Skills: this person will be resolving issues for Doctors, Researchers, and Students within the PHD/ MD program
4) A+ certification or Microsoft certification would be a plus

244

Helpdesk / Desktop Support Resume Examples & Samples

Provides PC/Desktop support to users of the NSWC Corona Classified Corona RDT&E Network (CCRN)
Provides software and hardware installations
Responsibilities are for maintaining CCRN PCs, setup and support for special events/test events and for completing CCRN Helpdesk Trouble Tickets
Knowledgeable of computers, various COT/GOTS-developed applications
Knowledgeable of Microsoft Windows OS including Windows 7, Windows 10 and Microsoft Office 2013
Experience working with computer hardware, operating system software and desktop applications
Experience working with classified media and networks
Skilled in communicating technical information both orally and in writing
Ability to support, communicate, and liaison with engineers and software developers
Ability to obtain and maintain a government security clearance

245

Desktop Support Agent Resume Examples & Samples

Advanced Trouble shooting skills
Experience with Windows 7 and higher
Experience with Mac OSX 10.8 and higher
Experience with Basic Networking
Advanced Skills with Hardware support
Be able to lift up to 50 lbs. on a daily basis
Ability to learn by yourself and to teach others
Ability to work well with executives and company leadership
Work well with a team and by one’s self
Professional phone skills
Some Occasional Saturday work needed
Experience with VPN
Willingness to go the extra mile to complete projects
1-2 Years of work in a Deskstop support type role
Experience working in or around a call center

246

Desktop Support Resume Examples & Samples

Experience and expertise with hardware and software troubleshooting
Experience with Windows environments and machines
Expertise with Imaging and overall hardware
Candidate needs to be OK in a manufacturing and plant setting as it will generally be plant support not an office environment
Flexible to off hours work. The regular schedule is normal daytime hours, however there will be a good amount of overtime and any emergencies at a plant level must be dealt with accordingly

247

Desktop Support Resume Examples & Samples

Interface directly with customers to resolve queries and incidents
Incident and problem management as defined by the Service Delivery Manager
Maintain an excellent level of documentation and knowledge base management
2-5 years of experience in a commercial IT environment
Strong experience with end user/mobile device support within a corporate environment
Demonstrable experience working in a client facing position within an ITSM/ITIL focus
Drivers licence would be an advantage
Remote support/tools e.g. Team Viewer, Remote Assistance/MSTSC
Altiris Package Server for Deployment and Packaging
Exchange/Active Directory/File Share management support experience beneficial but not required

248

Desktop Support Resume Examples & Samples

Minimum of 1 year experience in providing IT service in a business environment
Experience with Office 365 and SCCM
Basic understanding of Active Directory, hardware, operating systems, client side networking
Knowledge in installing and supporting Microsoft Office products
Strong organizational, time management and communication skills
Experience and understanding of delivery quality customer service
Experience in working with a workstation inventory tool, security patching, and virus protection
Experience and knowledge in licensing. Software

249

Desktop Support Resume Examples & Samples

) 3-5 years experience supporting Windows operating systems. They are currently running windows 7-10
) 3-5 years experience supporting printers, such as trouble shooting technical or connectivity issues
Strong technical knowledge with a focus on Microsoft desktop products

250

Desktop Support Resume Examples & Samples

Customer-service attitude
Fluent oral and written communication skills
Excellent organizational and documentation skills
Reliability and personal responsibility
Ability to work well alone
Ability to work well as part of a team
Ability to prioritize multiple tasks in a dynamic environment
Experience supporting Microsoft Office 2010 & 2016, Windows 7, Windows 10 and macOS
Ability to manage time effectively
Ability to manage perception
Laptop systems
Wired and wireless networking
Respond to client requests for hardware and software assistance
Document ticket troubleshooting and resolution using our ServiceNow ticketing system
Coordinate with our global team to standardize support for Splunkers in the Tysons office

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