Desktop Support Engineer Resume Samples

4.5 (124 votes) for Desktop Support Engineer Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the desktop support engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
KC
K Crooks
Kiley
Crooks
82477 Boris Ports
Chicago
IL
+1 (555) 339 3582
82477 Boris Ports
Chicago
IL
Phone
p +1 (555) 339 3582
Experience Experience
Dallas, TX
Desktop Support Engineer
Dallas, TX
Kshlerin LLC
Dallas, TX
Desktop Support Engineer
  • Create, test and develop current Workstation images. Test, evaluate, and package software and applications for workstation distribution
  • Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services
  • Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices
  • Populate Knowledge Management system with resolutions and workarounds
  • Troubleshoot for Windows 2000-8.1 and have good working knowledge of Office products; provide printer/fax support
  • Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpoints
  • Enterprise Mobility Management administration - enrollment and management of mobile devices
Houston, TX
IT Desktop Support Engineer
Houston, TX
Sanford-Walter
Houston, TX
IT Desktop Support Engineer
  • Develops and manages effective professional working relationships with contractor personnel, co-workers and clients
  • Oversees and updates assigned support service requests, handling daily technical support activities on desktop support, data network and server management
  • Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket system
  • Sets up desktop computers and peripherals and test network connections
  • Provides advanced, senior level technical support to internal and external customers; installs, configures,
  • Evaluates, maintains, modifies (e.g., creates macros, templates), and documents desktop application
  • Provides a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment
present
Dallas, TX
Senior Desktop Support Engineer
Dallas, TX
Rowe Inc
present
Dallas, TX
Senior Desktop Support Engineer
present
  • Working off a Service Management ticket queue, ensuring high urgency tickets are prioritised
  • Perform other duties as assigned by manager
  • Working with the rest of the Desktop Support team to ensure security postures are managed and upheld
  • Work closely with SCCM 2012 (or later) to manage the desktop and laptop fleet for tasks such as
  • Perform evaluations for team to ensure consistent high quality is provided to customers
  • Occasionally assist with Training material development or training tasks
  • Provide an accurate record of each call in incident management tracking tool, review all incidents for your site
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
The Ohio State University
Bachelor’s Degree in Computer Science
Skills Skills
  • Excellent teamwork skills with a strong sense of responsibility, accountability, reliability, and commitment
  • Strong technical knowledge of Windows Desktops and the ability to resolve problems
  • Basic Computer Hardware awareness; any related professional courses on same Proficiency would be an added advantage
  • Excellent interpersonal skills and an ability to establish credibility quickly
  • Good technical knowledge, skills and hands on experience of Software - Windows 7, Microsoft Office 2010, etc
  • Good working knowledge of Active Directory
  • Excellent knowledge of MS Office (particularly MS Excel)
  • Strong prioritisation skills and able to follow process
  • A high energy professional capable of influencing within the EUC Tower
  • Excellent time management skills and ability to work under time pressure
Create a Resume in Minutes

15 Desktop Support Engineer resume templates

1

Desktop Support Engineer Resume Examples & Samples

  • MCSE
  • Current MCPs for MS Windows XP
  • Blackberry support experience
  • Excellent knowledge of MS Office (particularly MS Excel)
  • 3 Years Fixed Income trade floor support experience
  • Experience of investment banking, in particular Fixed Income
  • Exposure to Front Office Electronic Trading systems particularly Bloomberg and Reuters 3000Xtra
2

Remote Desktop Support Engineer Resume Examples & Samples

  • Diploma in IT or relevant experience in similar work environment
  • Proven knowledge of Microsoft Windows XP and Microsoft Windows 7 platforms and Microsoft office 2003/2007/2010 suite
  • System Administration experience in a distributed environments
  • Proven understanding and use of remote tools
  • Excellent inter-personal and communication skills, ability to cope under pressure in a highly visible environment
  • Flexibility with working times
3

IT Desktop Support Engineer Resume Examples & Samples

  • Providing call triage and task dispatch
  • Supporting 2nd line Service
  • Managing Problem
  • Updating Documentation
  • Approving Process Request
  • Work experience acting in an IT desktop support role predominantly supporting Microsoft Windows XP/7 and Microsoft Office suite applications
  • Experience working in a global support environment, raising incidents in an incident management system (Service now or similar)
  • Experience providing telephone support, in a banking environment would be a plus
  • Service now experiences an advantage
  • Ability to observe control environment / risk management guidelines
4

Desktop Support Engineer Resume Examples & Samples

  • Provide a quick response to all assigned trouble tickets, while exceeding internal expectations for responsiveness, quality of solution and customer service
  • Displays a superior customer service orientation in every interaction with end users, strong analytical and problem solving skills resulting in first-time resolution and excellent organizational skills with the ability to manage multiple tasks and priorities during peak volume times
  • Perform end user technical support for office and remote personnel to ensure prompt restoration of service on a variety of systems and applications
  • Installation, configuration, maintenance and troubleshooting of existing workstation environments including imaging and complete system setups
  • Support of employees working in home office environments via Cisco Anyconnect VPN Client
  • Research problems and questions utilizing available information and resources to diagnose and resolve hardware, software and system issues
  • Partner with members of the business and support teams to improve technical knowledge information sharing
  • Serve as an escalation point for Service Desk support functions
  • Participate in projects and ad hoc duties as required
  • Responsible for documenting installation and support procedures
  • Two year Information Technology or related degree required, Bachelor degree preferred
  • 3+ years of level 2 desktop experience
  • Experience with ticketing systems. (ManageEngine Service Desk preferred)
  • Strong knowledge of the Microsoft Product Line, including Office and Windows
  • Strong understanding of Active Directory / Group Policy
  • Experience with Exchange administration (Office 365) preferred
  • ITIL Foundations (v2011, v3, or v2) certification preferred
  • Strong interpersonal skills, as well as excellent written and verbal communication skills
5

Desktop Support Engineer Melbourne Resume Examples & Samples

  • Instructs customers on the operation and maintenance of the system
  • Performs troubleshooting and parts replacement, system upgrades and repairs when required
  • Provides technical feedback on process issues to improve overall service delivery
  • Minimum of 3+ years of related experience with High School diploma or equivalency or 1+ years of experience with Bachelor’s Degree
  • Experience working remotely on Customer sites
  • Proficient in Windows-based operating environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook
  • Excellent verbal and written communication skills with emphasis in customer service
  • Experience handling difficult customers and conflict resolution
  • A+ desktop or equivalent skill set is required
6

Desktop Support Engineer Sydney Resume Examples & Samples

  • Reviews, troubleshoots and approves operational quality desktops, notebooks, and associated peripherals
  • Performs maintenance and repair services
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
  • Typically requires a minimum of 3+ years of related experience with High School diploma or equivalency or 1+ years of experience with Bachelor’s Degree
  • Knowledge of Apple and Blackberry devices may be required
  • Excellent interpersonal skills and ability to lead a collaborative team
  • MCP, MCSE, CNE or Network+ certification is preferred
7

Desktop Support Engineer Resume Examples & Samples

  • Associate degree with a minimum of 2 years work experience in Windows systems (desktop) support role
  • High school diploma with a minimum of 4 years work experience in Windows systems (desktop) support role
  • Detailed knowledge of server and workstation image building, application testing, troubleshooting, or deployment, hardware configuration, and Microsoft and IBM product support
  • Basic understanding of data flow and network interfaces and protocols
  • Ability to be on call 24 x 7x 365
  • A+, MCP, MTA, MCSA, or MCSE certification
  • Microsoft SCCM experience
  • Ability to understand basic installation, setup and configuration, and troubleshooting with emphasis on data structures and file systems
  • Associate degree or higher in Computer Science
  • Banking/financial industry experience
8

Desktop Support Engineer Resume Examples & Samples

  • Manage and resolve requests/support tickets
  • Provide 1st /2nd level Support on IT requests/incidents
  • User Account provisioning & access management
  • Communicate to users relating to IT Incidents/Outages and changes
  • Conduct reviews relating to applications/systems access
  • CAPEX and OPEX processing
  • Backup monitoring and systems management/maintenance
  • Maintain and produce system documentation
  • Deploy and distribute software/platform enhancements
  • Support telecom/audio/visual infrastructure and services
  • Distribute and deploy system enhancements and updates
  • Coordinate and conduct regular attestation reviews as per global policies and procedures
  • Administer, manage and resolve requests/incidents relating to Wintel front and backend infrastructure
  • Adheres to standards, policies and best practice e.g. change management, incident management, cable management, TSS, information security
  • Strong communication and written skills ( 2 years customer service experience as a minimum)
  • > 2 years' experience in an investment banking environment
  • > 2 years' experience in managing and supporting Windows client and server infrastructure
  • Positive thinker, takes initiatives and has a "can do" attitude
  • Basic knowledge on Windows/Office Suite 2010+
  • Experience in communicating with users face to face and over the phone
  • Ability to prioritize tasks and objectives with minimal supervision
  • Ability to work in a team and be a team player
  • Maintains a keen interest in new technology trends and platforms
  • Punctuality is required
  • Organised and detailed orientated
  • Support Sydney IT infrastructure - facilities, storage, server hardware/software, data centre operations, disaster recovery/BCP and service desk
9

Desktop Support Engineer Resume Examples & Samples

  • Associate's Degree in Computer System / IT or similar program
  • Experience supporting Active Directory, Exchange, Office 2010, and Outlook Experience troubleshooting both hardware/software issues
  • Ability to work in a fast-moving team-oriented environment
  • Exceptional troubleshooting skills
10

Remote Desktop Support Engineer Resume Examples & Samples

  • Acting as a first point of contact for consumers who are experiencing Desktop related issues
  • Performing troubleshooting steps based on best practices and knowledge base; identify root causes and reoccurring trends
  • Providing permanent resolution and basis for problem management
  • Ensuring that Service Level Agreements are maintained at defined level
  • Prioritizing and managing team queue based on best practices in order to provide highest level service
  • 2 years’ experience acting in an IT desktop support role predominantly supporting Microsoft Windows XP and Microsoft Office suite applications
  • 2 years’ experience working in a global support environment, raising incidents in an incident management system
  • Experience providing telephone support, preferably in a banking environment
  • Good interpersonal, and communication skills
  • Ability to perform in a team environment
11

Desktop Support Engineer Resume Examples & Samples

  • To provide 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC/Server problems
  • A desktop support engineer's job is to solve technical problems of a computer user. His/her job is to make the user comfortable
  • The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires communication and problem solving. Work is performed with little supervision and requires initiative and judgment
12

Desktop Support Engineer Resume Examples & Samples

  • 1-3 years of experience in a support role
  • Windows 7, Office, and Outlook experience
  • Experience working with BMC Track-It
  • KACE knowledge
  • Apple Remote Desktop experience
  • Experience with IBM/Notes
13

Desktop Support Engineer Resume Examples & Samples

  • Troubleshoot PC-related issues by phone, at the desk-side or using remote tools
  • Support PC and printer hardware and manage inventories
  • Perform PCs builds, install software packages, etc
  • 3+ years' desktop support experience in an environment of 150+ users
  • Experience supporting Windows 7 and MS Office 2007/2010
  • Fluent Japanese (including reading/writing), Business-level English
14

Desktop Support Engineer Resume Examples & Samples

  • Responsible for keeping software patched and up-to-date
  • Support first level support issues (laptops/PCs, mobile devices/smart phones)
  • Set-up and maintenance of laptop and desktop hardware
  • Trouble-shoot issues with Microsoft applications (primarily Excel)
  • Provide support for email applications such as MS Exchange/Outlook and Lotus Notes
  • Work extensively with traders and more senior members of the support team
  • Strong knowledge of Windows server environments (relevant certifications are a bonus)
  • Experience supporting a BYOD (Bring Your OwnDevice) environment is strongly preferred
  • This is a junior/mid level role, candidates in late 20's to mid 30's are preferred
  • Experience operating and supporting market data applications (e.g. Bloomberg terminals)
15

Desktop Support Engineer Resume Examples & Samples

  • Provide 2nd line desk side support services to NBCUniversal International and CNBC on all supported technologies including Windows or Mac hardware and various mobile technologies
  • Identify and deliver Service Improvements aligned to the company’s goals by prioritizing technology initiatives and supporting the evaluation, deployment, and management of current and future technologies
  • Good understanding of mobile technologies such as iPhone/IPad, Blackberry, Android & Windows Mobile running various OS levels
  • Provide support to the Infrastructure teams, where necessary, for remote hands and eyes to assist in the resolution of technical faults
  • Work closely with all IT groups to resolve incidents / requests and ensure impact to customers is kept to a minimum
  • Ensure adherence to all NBCU international policies, processes and procedures as well as support continual service improvement activity where appropriate
  • Assist with product evaluation and the introduction of new technologies into operational support
  • Ensure all relevant IT equipment is encrypted in alignment with NBCU Policy
  • Undertake deployment refresh of IT equipment in alignment with the Asset Management NBCU International Policy
  • Ensure seamless data transferred between devices
  • Ensuring that any operational risks are reported and remediated in line with the agreed action plans
  • Manage IT Consumables in accordance with the WTS guidelines
  • Regular site visits to satellite offices to provide proactive IT support
16

Desktop Support Engineer Resume Examples & Samples

  • Provide technical advice on all applications and services that are specified in the Products and Services Catalogue
  • Ensure that all requests for support are acted upon in a timely and professional manner and escalated as necessary
  • Provide ad hoc user training on various desktop technologies to improve client effectiveness
  • Identify risks to the client or business and implement solutions to reduce them
  • Advise clients proactively on the best use of the existing technology
17

Desktop Support Engineer Resume Examples & Samples

  • Experience deploying in-room video conference systems
  • Experience with JIRA, Active Directory, and Exchange Infrastructure and Management
  • Networking experience, especially with Cisco IOS
  • Customer service background
18

Senior Remote Desktop Support Engineer Resume Examples & Samples

  • Should be able to discuss and understand technical issues with end users and rectify them promptly
  • Ability to decide on corrective measures and resolved the incidents within stated SLA
  • Should demonstrate good interpersonal and customer support skill
  • Can identify and interpret key policies, standards and procedures affecting own area
  • Ability to work under pressure in a demanding and highly visible environment without constant guidance
  • Should be a team player and able to take ownership of escalated matters
  • Ability to converge with ongoing changes in shortest possible time
  • Should be discharging responsibilities as per prevailing processes and procedures
  • Should be able to interpret and apply info. Sec. and regulatory policies related to the area of responsibility
  • Diploma in IT. Bachelor’s degree or higher in a relevant discipline is preferred
  • Microsoft MCP certified
  • ITIL certified and working knowledge
  • Information security concepts and application
  • Minimum 6 years of Desktop Support experience out of which 4 years in providing 2nd line remote desktop support in global financial organization
  • Expertise in advance level troubleshooting of incidents impacting end users
  • Working knowledge of incident management tools like Service-Now, Remedy etc
  • Should be able to triage and dispatch incidents as per prevailing ‘Incident Best Practices&#8217
  • Hands-on experience in resolving Windows 7/XP issues
  • Good understanding of Virtualisation technology and ability to resolve issues on Virtual workstations
  • Citrix Technologies awareness and experience in troubleshooting Citrix Client
  • Fix issues related to Outlook, E-Vault, blackberry, office communicator, bChat etc
  • User perspective troubleshooting of remote access and ‘Good For Enterprise’ technologies
  • Supporting various applications from desktop perspective. Working knowledge of Microsoft Office Suite
  • Working Knowledge of managing accounts in Active Directory, groups, Group Policy etc
  • Knowledge of networking essentials like TCP / IP, DHCP, DNS etc
  • Good understanding of Information Security concepts and various technologies used to implement them in desktop environment
  • Troubleshooting skill on End Point Security Products like Symantec/Lumension End Point Protection, PGP/PointSec Disk Encryption
  • Proficient in troubleshooting SCCM Client issues
19

Senior Desktop Support Engineer Resume Examples & Samples

  • Responds to escalated help desk issues
  • Ensures that company assets are maintained responsibly
  • Resolves and/or escalates issues in a timely fashion
  • Coach and develop team members by communicating performance expectations, provide on-going feedback, and ensure training resources and plans are in place to address individual and department needs
  • Perform evaluations for team to ensure consistent high quality is provided to customers
  • Review, assign and work escalated Helpdesk tickets as necessary
  • Facilitate team and one on one meetings, participate in supervisor meetings
  • Foster a positive work environment
  • Act as a technical resource to others to resolve problems, issues and errors
  • Occasionally assist with Training material development or training tasks
  • Continually seeks opportunities to increase internal client satisfaction and deepen client relationships
  • Provide an accurate record of each call in incident management tracking tool, review all incidents for your site
  • Bachelor's Degree or High School Diploma/GED with 3+ years of experience in a Call Center and/or in a Technical Lead Support role
  • Experience with creating tickets in the HP Service Manager or ServiceNow ticketing system and using a Universal Knowledge System
  • Experience with diagnostic and troubleshooting; including using remote control tools like Bomgar to support remote users
  • 3+ years of previous experience as a Team Lead or in a Lead Role Coaching other Analysts, in a Technical Call Center or IT Service Desk environment
  • Experience/knowledge of Telephony, Technologies, and Applications
  • 3+ years of experience as a Technical Support Analyst with a proven track record of success supporting technical issues with network connections, PC’s, Microsoft Office products, and knowledge of call center operations
  • Experience with large-scale desktop deployment and management tools such as Altiris
  • Experience/knowledge of LEAN and ITIL Practices is desired
  • Experience with Asterisk, Cisco and Aspect or Avaya ACD Telephony Concepts in large Call Centers
20

Desktop Support Engineer Resume Examples & Samples

  • Provide mainly second line support to user calls, assigned via the UK Service Desk to site. This includes the resolving of incidents up to priority one level and handling service requests from basic administration to complete user IT relocation projects. Call notes to be kept up to date. Build and deploy desktop / laptop machines in line with Thales build standards using automated and manual processes as necessary
  • Provide basic Windows server support at site, including backup tape changes
  • Provide basic Local Area Network support
  • Assist the central support teams as required in fault diagnosis and resolution to maintain the site IS infrastructure & services
  • Adhere to Asset Management procedures, ensuring assets are fully tracked & information is maintained throughout it’s lifecycle in a timely fashion
  • Perform call resolution to the contractual Service Level Agreement (SLA), monitored by Key Performance Indicators (KPI) and call targets
  • Ensure appropriate support is provided within contractual support hours. However a flexible attitude to work hours is expected and may require evening and weekend work on occasion
  • Attend other Sites within the area as required to assist in support duties
  • Support your team leads and respect decisions that are made
  • Look to improve local procedures were ever possible
  • Carry out any other duties as requested
  • Experience working in an IT support environment. Used to working directly with users in face to face situations. Ability to diagnose faults and think on their feet to find a solution
  • Strong technical knowledge of Windows Desktops and the ability to resolve problems
  • Good knowledge of Windows servers
  • Good knowledge of local area network infrastructures
  • To have the ability to work individually as well as part of a team
  • The ability to multi-task and prioritise workload
  • To be customer focused and the ability to be able to communicate well with staff at all levels
  • To be self motivated with willingness to exercise initiative
  • Knowledge of Smartphones and VPN/4G support
21

Desktop Support Engineer Resume Examples & Samples

  • This resource will assist on desktop hardening for both the Windows & Apple Mac environment
  • This effort involves researching, changing, testing and implementing settings and configurations to better security harden the Verizon laptop & desktop machines
  • Theses settings may be rolled out via Marimba channels or Group Policy Objects however in every instance it will be via automation with no manual intervention
  • The scope of target machines will be the following six operating systems in use within VZ: Windows 7, 8.1 & 10 and also Mac Mavericks, Yosemite and El Capitan
  • In addition hardening will also span the several browsers in use within VZ that include: IE11, Edge, Firefox, Chrome and Safari
  • This resource will be responsible for top tier CMIS trouble ticket resolution. This role requires deep dive debugging services on those CMIS tickets that trickled up from the Help Desk, EUS and Essentials to the P&E Engineering final, top tier queue
  • Most of these tickets are stubborn problems or outage situations. These efforts require highly specialized OS, networking and trace reading technical skills. The debug effort scope is Windows 7, 8.1 & 10 and also Mac Maverick, Yosemite and El Capitan clients as well as any issue with core image apps, 3rd party vendor apps (HP, Lenovo, Dell, Apple, BlueZone, SecureW2, Microsoft, ViewFinity, Sophos, etc.) or any of the VZ Portfolio apps (Cofee, AcssWeb, etc.). This resource will also assist on the migration to new Apple Operating Systems such as Sierra which is in beta now but due to go production
  • Understanding of Security Hardening
  • Knowledge of debugging techniques
  • Strong listening and communication skills
  • Teamwork & collaboration skills
  • Hardware and driver experience
  • Software such as Operating Systems and admin type actions
22

Line Desktop Support Engineer Resume Examples & Samples

  • Minimum of 3 years working within IT
  • Minimum of 1 year working within Second Line Support
  • Strong understanding of Microsoft XP, Windows 7, Active Directory and Office Suites
  • Team player
  • Fast learner
  • Can do attitude
  • Able to deal with fast changing environment
  • Ability to priorities workload
  • Excellent telephone manor
  • Excellent communication skills
  • Sociable
  • ITIL Foundation Certified
  • Experience LANDesk and/or SCCM
  • Exchange 2003/2010
  • Office 365
  • SharePoint
  • Lync 2010
  • MDM – MobileIron
  • BES
23

Desktop Support Engineer Resume Examples & Samples

  • Minimum 3 years experience using the functionality of at least one of the Lab Information Systems such as Empower, Labware LIMS, SDMS Nugensis, Biovia ELN, LES, Veeva Vault etc. in the pharmaceutical, biotechnology, or other related industry
  • Experience in Quality Control laboratory environment preferred
  • Understanding of analytical chemistry and instrumental analysis. Hands-on proficiency and problem-solving skills with HPLC, GC, LC-MS and other chromatographic techniques. Familiarity with spectroscopic techniques is an advantage
  • Good working knowledge of laboratory testing processes and automation using various instrument software packages
  • Working knowledge of Current Good Manufacturing Practices (cGMP), 21 CFR Part 11, Annex 11, Compliant GxP Computerized Systems (GAMP5), service management, IT project lifecycle and other regulatory requirements or policies
  • Fluency in English language both written and oral is imperative
  • 3rd level IT related degree desirable
  • MCP and Microsoft software certification desirable
  • Excellent communication skills with the ability to support clients remotely
  • Experience in adhering to KPIs
  • Excellent time management skills and ability to work under time pressure
  • Base understanding of Microsoft Active Directory
  • Understanding of ITIL framework
  • Previous 1st Line experience
24

Desktop Support Engineer Resume Examples & Samples

  • Troubleshoot WMI issues on Windows XP, Windows 7
  • No direct reports in this position
  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
25

Desktop Support Engineer Resume Examples & Samples

  • To configure and provide support to all varieties of BRS and Reflight PC’s and associated hardware
  • To ensure accurate asset management of client equipment
  • Responsible for administering all hardware in use from assignment through to the equipment repair process/cycle
  • Good record keeping of fixed assets and scanners
  • Plan and upkeep of a preventative maintenance schedule and ensure tasks are completed regularly following best practices; including end client equipment is serviced to meet manufacturers best practice guidelines
  • To support the first line day to day operation
  • To be a point of escalation for the firstline team
  • To ensure that Service Level Agreements are met whilst acting in a professional, customer focussed manner at all times
  • Define, document and ensure support processes are adhered to
  • To oversee planned maintenance tasks to the contractual obligations in accordance with the SDP
  • To ensure that stock levels of consumables and spares are maintained at optimum levels
  • To be responsible for the upkeep of vehicles used to provide the BRS support, including safety, daily visual checks to ensure roadworthiness and to ensure vehicles are kept at least a quarter/half filled with fuel (minimum). And to process vehicle permit applications
  • To represent the BRS Service Delivery Manager at operational meetings as and when required
  • Health and safety record keeping (fire awareness training, baggage inductions etc)
  • To answer telephone calls from the Ultra Service Desk relating to BRS support incidents and requests in a consistent and professional manner; to then ensure that they are resolved within SLA and to agreed standards and processes
  • To be responsible for and work with support teams throughout Service Delivery and 3rd parties on Incident Management and investigation
  • To report any incidents/near misses on shift to the line manager soon as possible
  • To visit offsite stores location to pick up/drop off deliveries and consumables when required, moving deliveries from the offsite temp store room to Ultra’s room and keeping the store rooms to a tidy standard
  • To work closely with Ultra’s Heathrow based management team on a daily basis to ensure that Ultra deliver a first class BRS service to our customers
  • To undertake other general activities that supports the operational effectiveness of Ultra at LHR, as designated by management staff
26

Desktop Support Engineer Resume Examples & Samples

  • Ensures that customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional / technical standards
  • Works with corporate resources to insure equipment meets requirments and is maintained per requirements
  • Serves as a mentor to lower level helpdesk technicians providing guidance during the troubleshooting process, training on new products and assistance in the development of their skills. Maintains daily tickets and reports to ensure the highest service levels are maintained
  • Serves as on-site technical support for networking and server teams as needed when problems occur
27

Senior Desktop Support Engineer Resume Examples & Samples

  • Support and maintain desktop computers, laptops and peripherals provisioned by the Home Office for Home Office employees and field personnel
  • Provide a single point of contact for end users to receive support and maintenance
  • Follow up with end users to verify they are receiving timely and appropriate assistance
  • Plan, execute and finalize purchasing and procurement for technology spending across the organization
  • Work with Compute Services in administering the SCCM and 1E software installation and configuration
  • Utilize SCCM and 1E to package and distribute software installations and updates to PC computers in both the Home Office and the field
  • Support and maintain First Command cellular devices
  • Experience in obtaining quotes from vendors and hardware procurement preferred
  • Multi-phase project experience preferred
  • Customer service experience preferred
  • Experience with building computer systems consisting of varied components required
  • Knowledge of multi-platform and vendor integration preferred
  • Exceptional verbal and written communications skills required
  • Excellent listening and reasoning ability to recognize and diagnose problems required
  • Ability to make independent decisions when required and affect a resolution to a problem required
28

Desktop Support Engineer Resume Examples & Samples

  • ITIL v3 foundation qualification
  • Microsoft certified System Administrator in XP/WIN 7
  • Experience supporting HP and Xerox printers including windows 2003/2008/2010 print servers
  • 3+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level
  • Excellent customer service and communication skills including providing VIP support
  • Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365
  • Advanced knowledge of Microsoft Office suite of applications
  • Support of End point for video conferencing units
  • Support of mobile devices
  • Support of WebEx, Lync
  • Support of Outlook
  • Citrix XenDesktop support or exposure
  • Experience supporting applications in an enterprise environment
  • Experience with Microsoft System Center Configuration Manager specifically on Reporting, patch management and image deployment
  • Knowledge of MAC OS in an enterprise environment
  • AS or equivalent job related experience
29

Desktop Support Engineer Resume Examples & Samples

  • End user support which would include both hardware and software troubleshooting for workstations (Desktops/MAC), basic network issues, and related application support
  • Installation and configuration of Desktop operating systems along with Troubleshooting and preventative maintenance procedures
  • Health-check exercise: like Anti-virus, MS-Patch & other basic Desktop Compliance procedure enforcement & adherence
  • Focus should be emphasized on providing professional, effective and user friendly approach to solving end user issues
  • Provide “Face of IT” when dealing with End users by explaining the processes, helping to follow up the procedures, and enforcing the IT policies
  • The person should be able to work independently and without supervision
  • The person must have an analytical nature in order to determine the underlying reason for a particular problem
  • Be able to function under pressure and be self-motivated
  • Support multiple users in a timely and efficient manner, following Timely escalation process/procedures
  • Team player & able to orient effectively with Global teams & end users
  • Good communication skills both Verbal & written, as to correspond with Business users effectively
  • Ready to work in 24*7*365 days environment with flexible, adaptive attitude
  • Minimum of 1 year experience in a Desktop support role in a multi-platform environment
  • Should be minimum a Graduate; Engineering or Diploma in IT related stream would be preferred
  • Basic Computer Hardware awareness; any related professional courses on same Proficiency would be an added advantage
  • Microsoft certification (MCSE/MCP) would be an added advantage
  • Basic hands-on/administration experience on Microsoft windows platform (XP, Win7, 2Kx etc.), MAC and other related Office automation applications (MS Office, Outlook etc.)
  • Basic Networking (TCP/IP, DNS, routing, subnetting) awareness
  • Basic Voice (CISCO/AVAYA/PSTN) platform related awareness
  • Knowledge of Travel applications like SABRE, Amadeus etc. would be an added advantage
  • Basis ITIL awareness & working knowledge in Service Desk/Helpdesk environment would be an advantage
  • Provide overall technical 1st hand support to users in the following areas: Desktops, Laptops, Network, Printers etc
30

Desktop Support Engineer Resume Examples & Samples

  • Install, support and maintain end user devices including PC’s, Mobility, Telephones and audiovisual equipment
  • Install, support and maintain PC applications in a Windows 7 Active Directory environment. Software includes Operating Systems, MS Office, VPN, System Management tools and various business unit software titles
  • Monitors and administers LAN applications for the purpose of ensuring the secure and reliable operation of LANs
  • Maintain proper documentation, as required, to properly track or escalate all service calls, and report on the progress of duties related to project participation
  • Support and participate in the continuous assessment and improvement of the quality of care and services provided
  • Two years’ experience in a technical support position providing end user computing support
31

Tier, Desktop Support Engineer Resume Examples & Samples

  • 1) Windows Server Administration Experience (2008/2012)
  • 2) Active Directory Administration Experience
  • 3) Help Desk Support Experience / Troubleshooting Experience / Customer Service Experience
  • 20% will consist of preparing self help information and updating Wikis
  • Must be flexible, able to perform a variety of duties, and multi-task
  • Ability to maintain a balance of business and technical perspectives
  • Good listening skills and ability to innovate and brainstorm around business ideas and needs
  • Good judgment, creativity and strategic thinking skills
32

Senior Desktop Support Engineer Resume Examples & Samples

  • Ability to communicate effectively at all levels of the organization including senior management levels. The ability to effectively translate complex technical issues into clear and concise business terms
  • Interpersonal skills, and the ability to communicate clearly and create relationships with customers, staff, senior management, vendors and contractors
  • IT support experience, specifically desktop, mobile devices, POS, and client side applications and security products
  • An ability to present and discuss technical, functional information in a clear and concise way that explains the issues at hand. Also presenting options for the team to discuss for problem resolution
  • Flexible working style, able to quickly adapt to diverse and changing environments and timelines, a team player with a high level of energy and commitment to excellent
  • Analytical, problem-solving and conceptual skill with strong oral and written communications
  • Excellent technical knowledge of pcs and desktop hardware. Ability to operate tools, components and peripheral accessories
  • Extensive knowledge of Windows 7 and Mac OS X environments; mapping printers, creating users, AD management
  • Understanding of networking infrastructure and troubleshooting tactics
  • Strong background with various mobile devices including but not limited to iPhone and Android
  • Troubleshooting techniques and best practices for various standard business software (i.e. Office 365, Citrix)
  • Knowledge of company infrastructure applications and software (i.e. MobileIron, Adobe Cloud, Symantec)
  • Experience with PC deployment and building/packaging of desktop images; specifically (SCCM 2012, Lansweeper, Casper, Centrify)
  • Ability to implement and introduce new cloud and mobility features such as Skype for Business and Microsoft OneDrive
  • Key Experiences/Achievements
  • Minimum of 5 years of experience in Information Technology
  • Minimum of 3 years of experience in Desktop installations and upgrades
  • Minimum of 3 years of experience with RF and wireless technologies
33

Desktop Support Engineer Resume Examples & Samples

  • Provide remote technical product support for customer and distributor/re-seller IT staff for client and server-related technical product issues via phone, live chat, remote assistance software, and email
  • Provide remote trouble-shooting support services for hardware issues for hardware
  • Ensure support tickets are responded to in a timely manner and resolved in accordance to predefined company standards
  • Accurately document collected data and customer interactions within the trouble-ticket system
  • Perform root-cause analyses as needed for HIGH and CRITICAL issues documenting causal factors and recommending process improvements for issue resolution and prevention
  • Research, resolve, respond to, and document appropriate customer inquiries, as requested
  • Escalate or re-assign issues as needed to appropriate resources (Engineering, Professional Services) for resolution
  • Solve non-standard issues that may require analytical and conceptual thinking
  • Provide clear and concise instructions and resolutions both verbally and in writing to customers
  • Create and modify product and process troubleshooting documents
  • Initiate and lead meetings as needed with customers and internal resources
  • Continuously strive to increase the effectiveness and efficiency of the Customer Support department, from improvements to each function, as well as coordination and communication between all departments
  • Improve customer service quality through monitoring and analyzing service-quality metrics and evaluating, recommending and implementing changes to existing processes
  • Work with Marketing and Product Management teams to communicate product information (releases, new features, etc.) to customers and other external parties (e.g., prospects)
  • College degree or equivalent experience with technical software support and maintenance service delivery required
  • Superior communication skills, both oral and written; must have the ability to convey technical issues and material to non-technical audience
  • Minimum of 3 years experience in technical customer service or software implementation
  • Resourceful and able to work independently
  • Demonstrate exceptional customer service and customer focus for both internal and external customers to foster a high degree of end user satisfaction through timely delivery of quality service
  • Work well under pressure with the ability to be patient and display empathy with the customer
  • Must work well in a team oriented/collaborative environment
  • Proficient with Microsoft Office to include Word, Excel and PowerPoint
  • Demonstrate solid time management, communication, decision making, human relations, organizational skills and ability to set and manage priorities in a results-oriented way
  • Willingness to be on-call during weekends and evenings
  • Demonstrate the ability to prioritize workload, and adapt to new processes and procedures in a fast paced environment with progressively less oversight
34

Desktop Support Engineer Resume Examples & Samples

  • Setting up new Desktops and Laptops for new hires onboard
  • Installing additional software
  • Virus and security related issues
  • IT asset tracking and documentation
  • Performing regular maintenance of IT equipment
  • Addressing connectivity, applications, software, and hardware issues
  • Addressing UPS and power issues and maintenance
  • Setting up Telephony system where ever required
  • Printers & Fax setup and maintenance
  • Meeting rooms and training room’s requirement and maintenance
  • Labmanager and VMs basic troubleshooting
  • Fileservers maintenance
  • Backup and recovery of critical data
  • Vendor management
  • Etc
  • Works with the entire Engineering and development team to establish development and configuration practices that ensure a high level of performance and optimizes capacity utilization
  • Responsible for coordinating all hardware purchases (computers, servers, printers, peripheral devises)
  • Leads in the anti-virus and patch management for the office infrastructure
  • Work with the Hardware Engineer for supplying specifications to be used when determining the appropriate system hardware
  • Involved with QA testing to Enterprise Deployment
  • Researches new methods for enhancing performance and shares findings with the Engineering team and the Engineering Leadership committee
  • Works with the Development Staff in upgrading current applications to the latest technologies
  • Maintains electronic and hardcopy procedure manual for documented alert response and fact finding procedures
  • First line of support for internal RealPage India Private Limited employees; troubleshoot, isolate, repair, and resolve all customer issues concerning desktops, laptops, printers, facsimiles, copiers, and other peripherals
  • Enforce the policies and procedures of the Information Technology Group
  • Assist the Technical Support Manager in resolving customer complaints
  • Track hardware inventory
  • Ensure proper levels of stock are maintained and shortages are reported to the Helpdesk/Technical Services Manager
  • Ensure Technical Support commitments are met
  • Maintaining the build environments for all products and platforms, performing daily builds for release to team, and updating build scripts/environment as needed
  • Performing regular releases & patches on the Production environment
  • Provide first line of tier 2 support for “PC Support” - troubleshoot, isolate, repair, and resolve all customer issues concerning desktops, laptops, printers, facsimiles, copiers, and other peripherals
  • At least 2-3 years systems support experience in an IT environment, preferably in a technical industry and/or a startup environment
  • Experience in a Windows server, Windows desktop and Linux server environment required
  • Solid understanding of TCP/IP network, hubs, and switches experience required
  • MCSE certification, A+ certification and Network+ certification required; equivalent experience of 2-3 years may be acceptable
  • Experience with all Microsoft BackOffice and hardware technologies
  • Experience with the following technologies required: LAN/WAN, Middleware, Web Publishing, Monitoring, QA testing, and other technologies used in the Engineering Environment
  • Experience in installing and maintaining hardware Experience in configuring servers
  • Proficient in business software, including MS Outlook, Microsoft Office, and Visio applications
  • Experience with SQL Server is required
  • Strong understanding of backup and restoration procedures
  • Experience in troubleshooting network (LAN) software related to operations, administration, user accounts, and systems security
  • Must possess excellent English written and verbal communication skills
35

Desktop Support Engineer Resume Examples & Samples

  • Ensure stability with the bank’s ongoing PC Refresh operations. These operations include management of the scheduling, building, deployment and all other aspects of the refresh operations
  • This position may be filled as a level I or II engineer, depending on the candidate’s level of experience
  • First Citizens Bank experience
  • Certifications such as A+, Network+, MCP, MCSE, MCSA
  • Banking/financial services industry experience
36

Desktop Support Engineer Resume Examples & Samples

  • Install, upgrade, support and troubleshoot Windows 7 and Microsoft Office 2013 and any other authorized desktop applications
  • Installation & troubleshooting of Engineering software’s like AutoCAD, Revit, Micro station, Project wise, etc
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
  • Analysis, diagnose and resolution of windows desktop problem for end user
  • First level support for Audio & Video Conferencing systems
  • IT software & hardware asset management
  • Basic network knowledge / troubleshooting
  • Requesting & Coordinating with 3rd party vendor support
  • BSc IT or Diploma in Computer Science
37

Desktop Support Engineer Resume Examples & Samples

  • Windows 7, Windows 8, Windows 10 down to .dll level
  • Microsoft Office MSI installs, Office 365 2013/2016 click to run
  • Endpoint security (Bitlocker/McAfee) – encryption and USB
  • ITIL Foundation
  • Good understanding of IT infrastructure solutions
  • SLA management
  • Incident, change and service request processes
  • Desktop/Laptop recovery
  • Desktop/Laptop Hardware maintenance
  • Previous Desktop experience
38

Desktop Support Engineer Resume Examples & Samples

  • Demonstrate high customer care at all times
  • Cater for New Starter assets and reclaim of leaver devices
  • Manage stock of IT consumables
  • Installation & support of PC hardware, Operating Systems, and applications
  • Support to advanced user level MS Office, MS Outlook, MS Project, MS Visio
  • Support both laptop & desktop PCs running Windows 7
  • Diagnose laptop & desktop PC hardware failures to component level
  • Provide support to the Verizon Business internal community at both 1st and 2nd line. This Includes telephone support as well as desk-side and walk-up visits when requested
  • Contribute to a good and friendly working environment; working closely as a member of a strong support team
  • Liaise and provide support when needed amongst all IT Operations teams, and channel information through appropriate team members and peers
  • Provide customer support through all levels; trouble shooting, documentation, closure and escalation where necessary
  • To take ownership of problems until a resolution has been found to the customer’s satisfaction
  • Based primarily at Reading, UK, the Desktop Support Engineer may on occasion be required to work at any of Verizon sites across the UK or EMEA
39

Desktop Support Engineer Resume Examples & Samples

  • Bachelor's degree and minimum 4 years of prior desktop support experience. Additional years of desktop support experience may be used in lieu of degree
  • Experience in supporting Mac OS and iOS devices
  • Strong communication and documentation skills, including Microsoft Visio network documentation experience
  • Possess at least one of the following certifications: MCP, MCSA, MCSE, A+, Network+, Security+
  • US Citizenship and ability to obtain a federal security clearance required
40

Remote Desktop Support Engineer Resume Examples & Samples

  • 1) Should be able to discuss and understand technical issues with end users and rectify them promptly
  • 2) Ability to decide on corrective measures and resolved the incidents within stated SLA
  • 3) Should demonstrate good interpersonal and customer support skill
  • 4) Can identify and interpret key policies, standards and procedures affecting own area
  • 5) Ability to work under pressure in a demanding and highly visible environment without constant guidance
  • 6) Should be a team player and able to take ownership of escalated matters
  • 7) Ability to converge with ongoing changes in shortest possible time
  • 8) Should be discharging responsibilities as per prevailing processes and procedures
  • 9) Should be able to interpret and apply info. Sec. and regulatory policies related to the area of responsibility
  • 2) Will be responsible for handling management escalations in timely manner
  • 3) Close liaison with Site Support, Help desk and other support teams
  • 1) Diploma in IT. Bachelor’s degree or higher in a relevant discipline is preferred
  • 2) Microsoft MCP certified
  • 3) ITIL certified and working knowledge
  • 4) Information security concepts and application
  • 1) Expertise in advance level troubleshooting of incidents impacting end users
  • 2) Working knowledge of incident management tools like Service-Now, Remedy etc
  • 3) Should be able to triage and dispatch incidents as per prevailing ‘Incident Best Practices&#8217
  • 4) Hands-on experience in resolving Windows 7/XP issues
  • 5) Good understanding of Virtualisation technology and ability to resolve issues on Virtual workstations
  • 6) Citrix Technologies awareness and experience in troubleshooting Citrix Client
  • 7) Fix issues related to Outlook, E-Vault, blackberry, office communicator, bChat etc
  • 8) User perspective troubleshooting of remote access and ‘Good For Enterprise’ technologies
  • 9) Supporting various applications from desktop perspective. Working knowledge of Microsoft Office Suite
  • 10) Working Knowledge of managing accounts in Active Directory, groups, Group Policy etc
  • 11) Knowledge of networking essentials like TCP / IP, DHCP, DNS etc
  • 12) Good understanding of Information Security concepts and various technologies used to implement them in desktop environment
  • 13) Troubleshooting skill on End Point Security Products like Symantec/Lumension End Point Protection, PGP/PointSec Disk Encryption
  • 14) Proficient in troubleshooting SCCM Client issues
41

Desktop Support Engineer Resume Examples & Samples

  • Tier II & III support for Windows endpoints (laptops, desktops, peripherals)
  • Tier II & III support for Mac OS endpoints (laptops, desktops, peripherals)
  • Activation, termination and modification of mobile voice and data accounts
  • Enterprise Mobility Management administration - enrollment and management of mobile devices
  • Draw upon deep technical knowledge to provide advanced support to resolve challenging infrastructure and OS issues
  • Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpoints
42

Desktop Support Engineer Resume Examples & Samples

  • Resolves 2nd and some 3RD level technical support issues; solves complex problems while working within standard operating procedures and policies
  • Returns calls from users promptly and responds to user inquiries with appropriate level of urgency based on documented performance standards. Follows up on all questions, problems, or suggestions from users
  • Provides support for all Audio Visual (AV), Virtual Teleconference (VTC) and Physical Security solutions, to include hardware and software components, used throughout the Papa John’s user community
  • Manage and maintain mobile AV and VTC assets
  • Provide account administration of VTC tools
  • Provide troubleshooting and problem resolution for Genetec security solutions (e.g. cameras, servers, software)
  • Documents problems and corrective procedures. Prepares technical documentation and posts to knowledge-base in order to improve call resolution at all levels of team support
  • Researches, isolates and implements steps to resolve user problems. Simulates or recreates user problems to resolve operating difficulties
  • Recommends enhancements to standard operating procedures and policies based on experience
  • Interacts with other technology groups to identify and correct problems
  • Uses team and project meetings to keep the team fully aware of the progress of assigned projects and to support a team environment of continuous feedback and idea sharing
  • Participates in on-call rotation to provide 24 X 7 support
  • Strong experience in systems hardware and software problem determination and resolution
  • Office (Microsoft), VPN software, RSA devices
  • Remote control tools (Bomgar)
  • Windows OS and Microsoft Products
  • User computer hardware (Intel based or equivalent)
  • Active Directory and Group Policies
  • Microsoft SCCM for user computer baseline image management and patch management
  • Network and client/server Processes and Protocols
  • Anti-Virus Tools
  • IOS, Android, Blackberry and Lotus Notes
  • AMX and/or Crestron AV systems
  • Polycom and LogiTech products and solutions
  • BlueJeans VTC systems
  • Planar AV systems
  • Genetec security solutions
  • Experience with a Service Desk Incident Management and Request Fulfillment system and knowledge base tools such as Share-Point
  • Technical writing and editing tools such as Snag-IT
  • Demonstrated proactive and solution-oriented problem solving skills
  • Strong customer focus, responsive to needs; strong inter-personal skills
  • 2 years providing Help Desk, PC or Technical support or equivalent experience
  • Preferred – professional technical certification (MCDT, MCP, MCSE, A+)
  • Preferred - ITIL Foundation certification
43

Desktop Support Engineer Resume Examples & Samples

  • Provide local IT support for location employees
  • Maintain back-up processes for local servers and desktops
  • Design, create and implement software images as required and in collaboration with Diagnostics and Corporate standards and procedures
  • Setup and troubleshoot computer/server hardware systems / network and software applications
  • Responsible for system documentation/procedures including developing and maintaining (improving and retaining)
  • Test and install specific client applications using various software packages and in accordance with Diagnostics and Corporate standards and procedures
  • Responsible for maintaining data center, client and server backups using appropriate software
  • Develop system as necessary and maintain PC, Server, Software inventory and tracking of assets using various software programs coordinating with Corporate as necessary
  • Recommend, specify and purchase equipment and software
  • Provide on-call support 24/7 for local facility
  • Collaborate and coordinate with other sites as needed
  • As applicable, provide support to senior and/or designated lead personnel as directed by manager
44

Desktop Support Engineer Resume Examples & Samples

  • Provide technical help desk support including virtual or physical hardware setup/configuration for both desktop and server
  • Good knowledge of basic server administration and scripting tools for Windows servers 2000-2012 and Linux
  • Knowledge and experience providing technical support to remote customers in a multiple platform environment
  • Knowledge of common service and support tools and processes, including remote desktop management, technical knowledge base use and development, and user-facing self-help guides
  • Knowledge and experience in common IT Service Management (ITIL or other) techniques and processes
  • Experience using and optimizing a call-tracking and problem resolution system, such as ServiceNow, ManageEngine, or BMC Technologies
  • Knowledge and experience troubleshooting and maintaining Microsoft Windows 2008 or Windows 2012 based devices, to include experience with Windows Active Directory and Microsoft Exchange
  • Knowledge and experience with Microsoft Windows 8, Windows 7 and Windows XP
  • Knowledge and experience Microsoft Office 2003, 2007 and 2010 suites
45

Desktop Support Engineer Resume Examples & Samples

  • College diploma or university degree in the field of computer science and/or 5 years equivalent work experience
  • Industry certifications, this can include A+, N+ and/or MSCE/MCTS/MCITP
  • Excellent technical knowledge of pcs and desktop hardware
  • Ability to operate tools, components and peripheral accessories
  • Microsoft Desktop Support Technician an advantage
  • A+ and N+ experience
  • Windows 7/10, Windows 2000/2003/2008/2012 experience
  • Routers, switches and firewall experience
  • Microsoft Office 2010/13/16 support
  • Working knowledge of AD, Exchange 2013 and remote control tools
  • Knowledge of all software applications used within the organization
  • Professional image and grooming
  • Strong listening skills
  • Able to operate effectively in a team environment with both technical and non- technical team members
  • Able to manage time effectively, set priorities appropriately, schedule calls
  • Able to maintain professional demeanor under stress
  • Able to operate within customer standard operating procedures
46

Desktop Support Engineer Resume Examples & Samples

  • Incident and problem management to ensure the delivery of quality onsite end user support
  • Troubleshooting client/server communication issues and service failures
  • Planning and implementing maintenance activities
  • Ensuring networked machines are fully compliant (Patched, McAfee, PGP, HX etc.)
  • Capacity management of physical and virtualised environments
  • Some after hours support (as required)
  • A real people person, with excellent communication skills and a customer service approach
  • A solid background in a Desktop support role (minimum 3 years’ experience)
  • Some Server/Wintel support experience
  • An expert in Windows XP/Vista/7/8/10 and MS Office 2003/2007/2010/2013 suite
  • Solid hardware knowledge including PC’s, mobile computing and peripherals
  • Strong problem management and troubleshooting skills
  • A quick learner who is committed to further developing their skills
47

Desktop Support Engineer Resume Examples & Samples

  • Must have significant experience in a customer services role; providing both IT helpdesk and applications support services
  • Specific experience should include ITIL based incident and service request processes
  • Windows Desktop and Laptop PC’s
  • Windows 7 & 8
  • WDS (Windows Deployment Services)
  • MS Office 2007, 2010 & 2013
  • MS Project & Visio
  • Active Directory (User/Computer Account management)
  • Blackberry Enterprise Server – User/Device management
  • Citrix – user/application management
  • Windows RDP (Terminal Server)
  • Working knowledge of DNS, DHCP, TCPIP
  • Video Conferencing systems
  • Windows 2008 and Windows 2012 Server
  • Telecomms call management software administration
  • Agencies who contact the hiring manager directly regarding this role will be removed from the PSL or banned from it moving forward*
48

Remote Desktop Support Engineer Resume Examples & Samples

  • The Workplace and User Support Services aims to provide centralized tasks support to the 2nd line Global Remote Desktop Support
  • Provide Call triage (80%)
  • Microsoft Windows XP / 7 workstation
  • Active Directory account management
  • TCP/IP protocol suite
  • MS Office suite (including support for MS Outlook)
  • HP Service Now experience an advantage
  • Remote control software
49

Colleague Systems Desktop Support Engineer Resume Examples & Samples

  • Timely resolution of incidents tickets, minimising the impact to the end user base by restoring service promptly
  • Providing support to other IS sections
  • Ensure customer satisfaction in all aspects of the role
  • Answer \ respond to customer queries raised via telephone \ incident tickets submitted\walk up approach
  • Liaise with other TTT sections in order to resolve incidents raised against the IS department
  • Provide end user support for various Microsoft packages including Windows 7, Windows 10, Microsoft Office 2010, 2016 & Office 365
  • Provide problem resolution for internal business applications & voice systems
  • Support TT current and future IS systems
  • Technical assistance in future IS projects to ensure the impact on IS systems and any other associated system is properly identified
  • Adherence to IT service level targets
  • Raising fault \ service request tickets using incident management systems
  • Adherence to Asset Management practices
  • Network Patching \ Switch Port administration
  • PC System imaging using imaging technologies
  • Hardware diagnostics \ assembly
  • Adhere to system security practices
  • Experience troubleshooting Microsoft client operating systems (Windows 7 , Windows 10)
  • Experience troubleshooting Microsoft application suites Inc. Office 365
  • Experience of supporting Mac OSX
  • Hardware trouble shooting experience
  • Understanding of LAN \ WAN network concepts
  • Experience of ITIL working practices
50

Desktop Support Engineer Resume Examples & Samples

  • Trouble shoot desktop / Laptop problems and solve the problem within the departments SLA
  • Maintain the Desktop PC’s , Printers, Fax Machines, Copies, Projectors
  • Ensure the integrity of the Desktop / Laptop software and data
  • Ensure desktop antivirus and data security
  • Ensure All users’ Desktop & Laptop issues are resolved within SLA
  • Provide out of Office support to key areas of the Business
51

Desktop Support Engineer With Top Secret Clearance Resume Examples & Samples

  • Install, configure, deploy, and upgrade computer hardware and software
  • Interact with network services, software systems engineering, and /or applications development teams to restore service and/or identify and correct problems
  • Identify and reserve Computers being assigned to the network through DHCP
  • Bachelor's degree in Computer Science or related field and 4+ years experience, or equivalent combination of education and experience
  • Experience supporting Tier 2 Helpdesk services
  • Experience working with Altiris; HP Openview is desirable
  • Be willing to work 3rd shift
  • Good communication skills to work effectively with team members, support personnel, and clients
52

Desktop Support Engineer Resume Examples & Samples

  • 2nd Line Support to 300+ users in London, South Africa, Dublin and Tel Aviv
  • VIP user support to senior management & company president
  • Ensuring local documentation is up-to-date and providing user support documentation to the business proactively
  • Completing administration, tasks and relevant security policy compliance in line with SoX guidelines
  • Auditing local hardware and software
  • Working with external vendors, Local Global Support
  • Desktop moves and changes
  • Strong Communication skills and over 3 years of hands-on IT customer service
  • 3-4 years IT industry experience
  • MCSE or equivalent preferred but not essential
  • Strong prioritisation skills and able to follow process
  • Tactful, diplomatic and able to thrive in an ever-changing environment
  • Ability to work proactively, under pressure and independently with minimal direction
53

Desktop Support Engineer Year Contract Resume Examples & Samples

  • Desktop Support Engineer – 1 year Contract
  • Supports the configuration/installation and general troubleshooting of both PC/Mac hardware and software, including laptops, desktops, printers, and other mobile phones
  • Provides routine support to end-users and business operations on IT matters
  • Provides local desktop and remote support for major campus location and remote offices
  • Responsible for VC assistance to meeting rooms
  • 5+ Years IT industry in support
  • Strong PC and Mac support experience with Mac OSX, Windows OS, MS Office, MS Outlook and POLYCOM Video Conference solution
  • Experience in end-user support and providing both front and backend support
  • Strong written/verbal communications skills, ability to interface with end-users effectively
  • Strong IT customer service skills and user interaction
54

Senior Desktop Support Engineer Resume Examples & Samples

  • Senior Desktop Support Engineer
  • Senior Desktop engineer to lead small HK desktop team
  • To provide hands on skills and leadership guidance to current team
  • Provide training and best practices in support and helpdesk environments
  • Provides status reports, incident and problem summaries, and project statuses as required
  • Responsible for VC assistance to VIP’s and meeting room presentations
  • BsC Honours Computer Science
  • 7+ Years IT industry in support
  • Strong written/verbal communications skills, ability to interface with end-users effectively. Strong IT customer service skills and user interaction
55

Senior Desktop Support Engineer Resume Examples & Samples

  • Perform laptop builds, backup and restore, break / fix as necessary
  • Support the executive team
  • Create/Maintain/Deploy corporate images to computing devices
  • Backup experience (client / server) is required
  • Add/Remove/Modify accounts
  • Email accounts using Active Directory
  • Setup, configure and troubleshoot mobile devices
  • (s)FTP account creation
  • Manage/monitor virus controls / infections
  • Network printer setup and basic maintenance
  • Handle receipt and asset management for all IT related equipment
  • Maintain asset records for IT related hardware
  • Administer/setup and deploy desktop phones to users
  • Assist with the day-to-day maintenance of company's PCs and Cisco IP phone system. MAC experiences a strong plus
  • Assist department manager in on-going assessment and technology refresh of PCs; will require research and evaluation of hardware and software
  • Microsoft Outlook configuration and troubleshooting skills
  • Utilize ticketing system to track all support calls. Assist corporate and remote employees with PC problems and requests
  • Procure IT Assets such as PC's, mobile devices, and other peripherals
  • Participate on the on-call rotation
  • Perform other duties as assigned by manager
56

Line Desktop Support Engineer Resume Examples & Samples

  • Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
  • Assists in the setup and operation of audio visual hardware as required by end user
  • Determines appropriate hardware and software based on corporate policy and end user requirements
  • Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
  • Escalates incidents and questions to appropriate support groups
  • Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
  • May assist in administration and maintenance of technology infrastructure components
  • May assist in installation, maintenance, troubleshooting and repair of office telephony system
  • Uses corporate incident management system to record and track all support work
  • Maintains accurate hardware and software records for corporate assets
  • Performs time tracking tasks as required
  • May assist with the procurement of hardware and software
  • Supports team’s abilities and functions through positive customer relations
  • Contributes to the improvement and enhancement of processes and procedures
  • Knowledge of company desktop operating systems and software
  • Knowledge of standard computer hardware
  • Superior customer service skills
  • Ability to work within a team environment
  • Ability to independently plan, organize and prioritize one’s own activities
  • Ability to express ideas clearly in both written and oral communication
  • A+ certification preferred
  • Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)
  • Ability to work in a typical office environment
  • Ability to lift and move desktop and other related hardware
  • Frequent, local travel may be required depending on location
  • Occasional, distant travel may be required
  • Occasional evening and weekend work may be required
  • Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team
57

Senior IT Desktop Support Engineer Resume Examples & Samples

  • Previous deployment and rollout experience
  • Windows XP, 7 and 10
  • Various deployment tools – IT hardware and software
  • Experience of preparing machines for migration and configuration
  • Microsoft server experience
  • Fast paced and proactive nature
58

Desktop Support Engineer Resume Examples & Samples

  • Performs a variety of administrative and technical work related to the coordination, control and maintenance of personal computers, printers, telecommunication devices, and other IT related hardware within the organization to insure compatibility and integration with IT strategies
  • Knowledge of the organization's trouble ticket system and ability to use it to assess customer needs and improve the service desk service
  • Working knowledge of the variables determining priority/severity of a call
  • Ability to monitor the service desk workload and prioritize trouble tickets for effective use time
  • Ability to provide standard and/or special status reports on the entire trouble ticket system
  • Ability to analyze major incidents or service desk problems and research solutions
  • Ability to develop, test and implement solutions to unique or unusual problems detected during troubleshooting
  • Ability to document and communicate problems, solutions and the implementation process
  • Knowledge of latest IT technologies and how they may apply
  • Knowledge of established troubleshooting guidelines and procedures and ability to use them
  • Ability to set up and document new troubleshooting procedures
  • Knowledge of the operations of other technical groups and ability to effectively provide liaison for users with these groups
  • Schedules and prioritizes work to accommodate IT and customer needs while minimizing impact on current projects
  • Basic understanding of new network architectures and/or configurations
  • Knowledge of the design and installation of network cabling
  • Basic understanding of the organization's network and LAN architectures and supporting technologies
  • May assist in other related departments as required by business needs
59

Desktop Support Engineer Resume Examples & Samples

  • Adhere to Asset Management procedures, ensuring assets are fully tracked & information is maintained throughout its lifecycle in a timely fashion
  • Look to improve local procedures wherever possible
  • Supporting key areas of the business covering both desktop and Laptop user environments
  • Managing workload under high demand
  • A highly flexible attitude
  • Experience within IT industry in a customer facing capacity in a technical role
  • Automation tools (SCCM)
  • Basic Network support
  • Hardware Installation knowledge
  • Exposure to Netbackup / Backup Exec
  • Knowledge of Blackberry/ Samsung/ Nokia phone support
  • Knowledge of – WINS, DHCP, DNS, Group Policy etc
  • Server Support skills / knowledge
  • Experience and attitude are more important than academic qualifications however a minimum of A Level qualifications is desired
  • IT Qualifications desirable or equivalent experience
  • ITIL foundation desirable
60

Desktop Support Engineer Resume Examples & Samples

  • Experience providing desktop IT installation for a networked, multiple location, business / organisation
  • Technical knowledge of desktop equipment: PC’s, laptops, tablet PC’s, printers, scanners, iPAD’s, ip telephony & mobile phones / devices
  • Knowledge of networking, i.e. Datacoms & Voice, Active Directory (User environment), Network Printing, TCP/IP, Ethernet & LANS
  • Basic awareness of ITIL principles, ideally certified
  • Analytic and efficient approach to the installation workload
  • Ideally have a valid driving license or in process of obtaining one
  • Detailed knowledge, experience and understanding of majority of the following
  • Microsoft Office Software ( 2003, 2007, 1010 & 2013)
  • Microsoft Windows V7, V8, V8.1 & V10
  • Microsoft Outlook 2003, 2007, 2010 & 2013
  • Internet & Intranet
  • Anti-Virus Software
  • Application installation & configuration (general)
  • Encryption software
61

Senior Desktop Support Engineer Resume Examples & Samples

  • Working with the rest of the Desktop Support team to ensure security postures are managed and upheld
  • Remediate patch and update issues across the Australia and New Zealand business
  • Working off a Service Management ticket queue, ensuring high urgency tickets are prioritised
  • Work closely with SCCM 2012 (or later) to manage the desktop and laptop fleet for tasks such as
  • Proven experience in a desktop support role
  • Good understanding of the ITIL Framework is an advantage but not a pre-requisite
  • Previous management experience in a Windows 7 and 10 desktop environment
  • Experience in supporting mobile device management and Polycom VC equipment
  • Proven experience in design and deployment skills in Standard Operating Environment builds
  • Experience supporting an office as an IT professional
  • Experience working in a procedures-based environment where change control is a fundamental aspect of daily operations
  • Tertiary qualification in a computing discipline and/or appropriate work experience
  • Client facing/consulting skills
  • Experience in application packaging using Advanced Installer
  • Experience in Window 10 roll out and/or Office 365 roll out to production environment
  • Knowledge of banking systems
  • Melbourne CBD location and city/river views
  • Opportunity to work with the latest technology
  • Benefits of working for a corporate company and have a work/life balance
  • Exciting career progression opportunities
  • Variety of work and client interaction
  • A modern and interactive environment
  • Our culture; entrepreneurial, creative, collaborative and energetic
62

Desktop Support Engineer Resume Examples & Samples

  • Responsible for desktop software & hardware support and work with service providers in case of hardware failure
  • To install and test PC peripherals as requested by users according to the bank standard
  • To follow up procurement & delivery of hardware/software that’re required by users
  • To install software/application according to user requirements or application installation procedure, and act as the first line support of software & applications
  • To co-ordinate & liaise with other IT teams for network connection of desktop equipment
  • To provide relocation services on IT desktop equipment
  • To maintain up-to-date hardware inventory
  • To administrate Windows user account
  • To satisfy all administrative requirements of the position
  • To update SAP for procurement & fixed assets control
  • To deploy latest Security Patches
  • To support VC and voice recording playback
  • Direct contribution to BNPP operational permanent control framework
  • Contribute to the implementation of operational permanent control policies and procedures in day-to-day business activities, such as Control Plan
  • Comply with regulatory requirements and internal guidelines
  • Contribute to the reporting of all incidents according to the Incident Management System
  • Holder of MCSE
  • Over 2 years working experience in a banking environment
63

Desktop Support Engineer Resume Examples & Samples

  • Authoritative knowledge of current protocols, operating systems, and standards
  • Operate tools, components, and peripheral accessories
  • TCP/IP fundamentals
  • Function effectively in a team environment with both technical and non-technical team members
  • Work effectively with minimal supervision
64

Desktop Support Engineer Resume Examples & Samples

  • Responsible for desktop software & hardware support, working with service providers (as required) in case of hardware failure
  • To install and test PC peripherals in accordance with the bank's standard when requested by users
  • To follow up on the procurement & delivery of hardware and software requested / required by users
  • To install software / applications according to user requirements and/or a user's application installation profile, acting as the first line of support for such pieces of software
  • To co-ordinate & liaise with other IT teams and its members to establish network connections for desktop equipment
  • Provide relocation services on IT desktop equipment as required
  • Maintain the hardware inventory listing/s and ensure it is up to date
  • Administer Windows accounts for users
  • Update SAP for Procurement & Fixed Assets Control as required
  • Deploy latest Security Patches as required
  • Provide support for Video Conferencing and Voice Recording Playback
  • Directly contribute to BNP Paribas' Operational Permanent Control framework
  • Contribute to the implementation of Operational Permanent Control policies & procedures in day-to-day business activities, (e.g. Control Plan)
  • Ensure compliance with all regulatory requirements and internal guidelines when undertaking day-to-day activities
  • Reporting of all incidents in accordance withaccording to the Incident Management System at BNP Paribas
  • Holders of Microsoft Certified Solutions Expert MCSE Certification will be looked upon most favourably
  • 2 years or more of working experience in a similar / related role within Banking environment is a must
65

Desktop Support Engineer Resume Examples & Samples

  • Advanced technical support to internal and external customers
  • Expert troubleshooting and providing solutions
  • Installs, diagnoses, repairs, maintains and upgrades all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance
  • Troubleshoots problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required
  • Working knowledge of most Microsoft based platforms including Windows based operating systems
66

Desktop Support Engineer Resume Examples & Samples

  • Responsible for supporting the Video editing systems and workflow, which includes Avid Interplay (including Access, Assist, Media Composer , Media Central, Delivery , Archive and ISIS), Adobe Creative Cloud (including Premiere, After Effects and Photoshop etc), Masstech Archive (including SpectraLogic Tape Library), Rhozet Transcoding, Aspera file transfer, SnapStream, LiveU, Teradek and Livestream and any other solution the team acquires
  • Responsible for the installation, configuration and troubleshooting of all end user hardware, software and related peripherals including but not limited to: client facing support, hardware, software, mobile devices, peripheral and network troubleshooting for all end user systems
  • Scope of work includes responsibilities general outside of Clients Services and/or in scope of other IS&T support groups but requires the Technical Engineer to be responsible. Responsibilities may include but not limited to: Server Support, Backup Operations, Vendor Management, Application Support and Maintenance, Infrastructure Support and Enhancements
  • Provides remote office and after hours support for multiple locations. Performs after hours and weekend support, systems installation and maintenance as required
  • Resolve incidents and requests within SLA
  • Support will be a mix of Windows, OSX and Linux devices
  • Assist End User Design & Engineering in testing and keeping production images up to date
  • Travel locally between multiple CBS supported locations when needed
  • Responsible for making independent decisions that adhere to the policies and procedures of IS&T
  • Receives general guidance and direction from Team Lead and/or Manager, Client Services & Support
  • Makes recommendations for solutions on IT requests
  • Minimum six (6) years IT experience supporting end users systems
  • Strong Analytical and Decision making skills with a limited amount of information
  • Strong knowledge of all workstation operating systems
  • Strong knowledge of technology such as: network topologies, server administration, etc
  • Strong working knowledge of current Windows Server operating systems
  • Strong knowledge of Microsoft Office products (Word, Excel, Outlook, Power Point, Access, etc)
  • Experience with desktop remote control software (SMS, Casper, Bomgar, RDP, VNC, etc)
  • Familiar with LANDesk
  • Undergraduate degree in a computer science related field or equivalent work experience required
67

Desktop Support Engineer Resume Examples & Samples

  • Provide desk-side technical assistance for the Desktop related calls that cannot be resolved by the Technology Service Desk (it is in the responsibility from Service Desk to decide whether an onsite visit is required)
  • Provide coordinated support to other IT teams for complex customer related issues requiring technical assistance
  • First level market data support for services such as Bloomberg, Reuters, Eikon, EBS
68

Line Desktop Support Engineer Resume Examples & Samples

  • Support internal ICT systems and perform hardware troubleshooting and repair on desktop and laptop equipment
  • Provide technical support and guidance to the ICT Business Support team where required
  • Support standard LL systems software suites and networking environment
  • Provide ICT support to end users for office automation applications, such as word processing, spreadsheets, databases, e-mail and other productivity software
  • Interact with users by means of telephone conversations and face to face in order to provide an optimal solution
  • Installing and providing second level support for all hardware including PCs, laptops, mobile devices and peripherals
  • Provide basic data network troubleshooting
  • Maintain user documentation, procedures and libraries for installed products
  • Monitor and track fixes and upgrades for PC’s
  • Liaise with third party ICT suppliers and maintainers
  • Maintain good working relationships with manufacturers, suppliers and other external third parties and liaise with peers throughout the corporation to ensure continuity and efficiency on all project sites
  • Ensure all projects / work efforts follow change management principles and are recorded using the agreed process
  • Analyse new desktop technologies consistent with the needs of the business and seek new ways to improve current technology and business processes
69

Active Directory & Desktop Support Engineer Resume Examples & Samples

  • Implement and support roaming profiles
  • Implement and support offline folders
  • Implement and support folder redirection
  • Implement and maintain a standard corporate logon script
  • Implement and maintain the managed desktop GPO customization
  • Remotely assist on site personnel during PC deployment
  • Define security logging and audit rules
  • Allow/Block applications from running
  • Define firewall rules
  • Distribute certificates
  • Internet Explorer security settings
70

Desktop Support Engineer Resume Examples & Samples

  • Dealing with IT support issues & queries via team hotline and ITSM ticketing system(Service NOW)
  • Manage day-to-day support to ensure stability, reliability and availability of applications and services for the business
  • Ability to clearly and effectively communicate with users
  • Escalating issues as necessary per established escalation policies and procedures
  • Collect diagnostics and other supporting evidence to identify the root cause of problems
  • Create and maintain all operational documentation, processes and procedures
  • Working closely to ITIL concepts and principles
  • Microsoft Windows ande descirable but not essential exposure to MAC OS
  • Desktop Hardware
  • Mobile Technologies (iPhones, IPads, etc.)
  • Mobile Iron
  • Service Now or Remedy exposure desirable
  • SCCM desktop client management
  • Front Office exposure to Market Data systems � Bloomberg, Thompson Reuters, Factset and market leading broker apps
  • Experience of VDI technologies would be beneficial but not essential
  • Trade floor support with customer service background
  • Knowledge or conceptual understanding of infrastructure technologies � servers, networks, core services, storage, etc
  • Fast learner, ability to absorb and apply information
  • Assertive, self-motivated and collaborative
  • A solution-focused attitude and flexible approach
  • Able to effectively balance time between day-to-day support work and project-related tasks
  • Ability to prioritise and effectively triage issues
  • Strong commuication skils
  • Abilty to understand how your role relates to the overall goals of the business, a customer-focused mind-set
  • Desirable Microsoft Certified Professional (MCSA, MCSE, MOS)
  • ITIL certified is a plus or should have some understanding ITIL concepts and principles
71

Desktop Support Engineer Resume Examples & Samples

  • Microsoft Certified Solutions Associate (MCSA) Desktop
  • MCTS for Office 365
  • Cisco Certified Entry Network Technician (CCENT)
72

Desktop Support Engineer Resume Examples & Samples

  • Remote and onsite for support end user computing and mobile devices, peripherals and software
  • Troubleshoot client/server communication issues, service failures
  • Hardware diagnostic/repair (where applicable) and re/installation
  • Follow and improve the CGI Methodology and adhere to agreed service levels
  • Potential after hours support and interstate travel
  • Superior problem solving and communication skills
  • Demonstrable experience working in a client facing position within an ITIL context
  • Ability to work unsupervised and manage time effectively
  • Strong experience with PC’s, mobile hardware and peripherals
  • Remote support/tools e.g. SCCM Remote tools, Remote Assistance/MSTSC
  • SCCM software deployment and packaging
  • Customer Service & Support
73

Desktop Support Engineer Resume Examples & Samples

  • To architect and research on infrastructure capability to be able to support the direction of high technology infrastructure
  • To enhance current organization technology and focuses on digitalization to enhance organization’s efficiency, capabilities, functionalities, integration and collaboration
  • To provide support on organization’s operating applications/security/software/system such as but not limited to (Proprietary Application, McAfee Solution (DLP, Encryption, Anti-Virus), Microsoft Office, Lync/Skype for Business Client)
  • To conduct testing and troubleshooting of pre-built images, window scripting, standard baseline application and post built images on GPO and security hardening
  • To conduct testing of policies in regards to ad-hoc request from application team and desktop support and to review and tighten policies as accordingly to TISO guidelines
  • 3 years’ experience in engineering/platform/Active Directory/Mobile support with the following technical skill sets
  • LI-EL
74

Desktop Support Engineer Junior Resume Examples & Samples

  • Application Package Creation: The Desktop Engineer should be proficient in modern methods and techniques to bundle Windows and Apple application packages for use in mass distribution. Working knowledge is required of BAT/CMD commands, shell scripting, VBScript, PowerShell. Should be familiar with toolsets such as InstallShield, Casper Composer, Iceberg, Innosetup, MSI, PKG, as examples. Should understand CLI and command-line switches to control the needed behavior of the application install. Candidate should be familiar with testing procedures using virtual machines, patch tester groups and follow protocol for production system release. Ultimately packages will be used for but not limited to rollouts, upgrades, Software on Demand (customer self-service) and in response to InfoSec related alerts
  • Security: Work indirectly or directly with the Information Security group (GIS) to ensure that all applications meet Time Inc. security guidelines for required patches, rollouts and upgrades
  • Hardware Asset Management: Help monitor and track hardware assets and the desktop management tool compliancy (such as AntiVirus defs, version control, etc)
  • Familiarity and experience with the following a plus: Scripting & languages such as Shell Script, PHP, Perl and HTML
75

Desktop Support Engineer Resume Examples & Samples

  • Experience working in a similar 1st / 2nd line support position
  • Microsoft support background – MCSA or MCSE qualification would be beneficial
  • Office 365 administration
  • Experienced working towards agreed Service Desk SLAs (e.g. call conversion and call resolution)
  • Must have analytical skills and be able to solve technical problems across different platforms
  • Must be a team player and be able to demonstrate excellent interpersonal skills
  • Must be able to demonstrate effective communication skills, both written and verbal, to all levels within the organisation
76

Desktop Support Engineer Resume Examples & Samples

  • Requires a High School degree and at least one year experience
  • Specific Manufacturers certifications as required. I.e. EMC, Dell, Cisco, Microsoft, Unisys. COMPTIA, and NETWORKPLUS
  • Troubleshooting software and hardware problems
  • Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability
  • Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals
  • Knowledge of client specific internal procedures and service delivery requirements
  • Excellent analytical and client communication skills
  • Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience
77

IT Desktop Support Engineer Resume Examples & Samples

  • Provides a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment
  • Provides advanced, senior level technical support to internal and external customers; installs, configures,
  • Bachelor’s Degree or equivalent experience/Certifications within area related to job function
  • 5 – 7 year’s prior experience in a call center environment, preferred
  • Working knowledge of IT Disaster Recovery process and procedure
78

Desktop Support Engineer Resume Examples & Samples

  • 8570 certification: Security +
  • Experience with Microsoft Windows Operating Systems (XP, Vista, and Windows 7)
  • Experience with Microsoft Office 2003/2007/2010
  • Experience with Microsoft Office Communicator
  • Experience with remote connection tools and protocols
  • Experience working with Remedy System
  • Demonstrated experience with Common Access Cards and CAC Readers/PKI certificate troubleshooting
  • Demonstrated experience with Blackberries
  • Demonstrated problem solving skills
  • Polished professional with excellent Written and Verbal communications skills
  • Previous helpdesk/service desk experience
  • Demonstrated skill in preparation of procedural documentation
  • CAC readers for MFD’s setup/install
  • Familiarization with SCCM
  • Knowledge of Air Force Protocol
79

Field Engineer / Desktop Support Engineer Resume Examples & Samples

  • Configure and install Lenovo laptop and desktop PC's, transfer user data to new systems. Collect, stack, and record PC's for disposal
  • Industry experience should be at least 2 years
  • Hardware migration project experience
  • Knowledge of Windows 7/10
  • Knowledge/experience with data transfer, end user profiles
  • Business casual dress requirement
  • Accurate asset data recording
  • Ability to follow written technical instructions
  • Available Work hours, typically normal business hours 8-5
  • Windows 7, Experienced
  • Lenovo PC/Laptop Hardware Support, Experienced
80

Desktop Support Engineer Resume Examples & Samples

  • Reliability and a strong sense of responsibility
  • Ability to work independently and take ownership
  • Solid technical and analytical skills required
  • Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers
  • Knowledge of supported Microsoft Windows operating systems
  • Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office
  • Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
  • Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues
81

Desktop Support Engineer Resume Examples & Samples

  • Assist non-technical end users working at physical location with identifying and resolving problems
  • Work on End User and Operations IT projects including hardware and software upgrades, configuration of machines, deployment of systems, etc
  • Identify, track, reproduce and support resolution and testing of defects in retail IT systems
  • Handle 'after hours' calls as scheduled
  • Write and implement operational and support procedures
  • Two or Four Year Degree or A+, Network+ or MCSE certifications
  • 5+ Years of industry experience including but not limited to desktop engineering experiences, analyzing, designing, building and deploying desktop solutions into a production environment
  • Minimum 5+ years of customer service experience troubleshooting end user technology in a fast paced environment
  • Bulk manufacturing and production environment experience a plus
  • Strong documentation and training skills
  • Use of Windows (XP, Win7, Win8.1, 10, Server), Citrix, and SCCM
  • Use and understanding of MAC OS
  • Provide support for Cloud based apps and client software such as BOX, Office 365 including SharePoint, Onedrive and Office App
  • Exceptional interpersonal skills and customer service skills, with a focus on rapport-building, listening and questioning skills
  • Strong organization skills including follow-through/ups
  • Ability to be self-sufficient and creative
  • Basic working knowledge of a CMS, AS400 systems and JDE a plus
  • Implementation and support services for Microsoft related technologies - Workstations, servers, Exchange, SQL, SharePoint, etc
82

Desktop Support Engineer Resume Examples & Samples

  • Troubleshoot and resolve issues with desktop hardware and software pertaining to systems operations
  • Troubleshoot and resolve issues with desktop hardware and software pertaining to LAN connectivity
  • Maintain and perform hardware set up, proper configuration and system modifications to assure high availability and performance
  • Installing and setting up office/cubes for new and existing employees, relocating phones, and troubleshooting outages
  • Escalate unresolved problems to staff with specific expertise, such as developers, network or system engineers, and database administrators in a timely manner
  • Collaborate effectively with helpdesk team members and other IT technicians to resolve and document issues
  • Create and update standard software loads for a variety of desktop systems
  • Physically move and re-establish desktop systems and servers as required
  • Assist LAN, WAN or the Systems Engineer as required
  • Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools
  • Communicate technical issues to Corporate IT staff as needed
  • Perform other job related duties as dictated by business needs
  • Provide training to onsite and remote users
  • Administer and maintains all server hardware and software, and ensures backup procedures are in place, monitored and tested
  • Install, administer, troubleshoot, and maintain LAN, PC and peripheral equipment
  • Work with vendors and internal support contacts to resolve technical problems with desktop equipment and software
  • Create and maintain documentation on IT processes
  • Track and maintain inventory and stock of PC/LAN equipment in order to meet business needs
  • Out-of-hours on-call responsibilities
  • Minimum 3 years IT Desktop Services/LAN support experience required. Experience providing support to business community users up to senior executive level. In-depth knowledge of Windows operating systems – XP, Windows 7, Windows 8. Working knowledge of Windows Server 2003/2007 preferred
  • Active Directory administration and account management experience required. Thorough knowledge of security enhancement/monitoring products for PC and laptop environment
  • Incident management and Problem management experience highly desired
  • In-depth knowledge of and experience working with MS Office Suite (2003, 2007, 2010. 2013, Office 365), Adobe (multiple versions), and other desktop applications (WebEx, and other collaboration tools). Thorough experience configuring, upgrading, troubleshooting desktop and laptops computers, servers, printers, scanners and other peripheral devices. Experience using PC support tools such as LANDesk, WebEx, Dameware preferred. Lync/Skype 2013 experience required. Familiarity and experience with SCCM preferred, but not required
  • Must have excellent customer service skills and background
83

Desktop Support Engineer Resume Examples & Samples

  • Desktop computing environment consists of Windows 7, MAC OS, and iOS
  • Build rapport and elicit problem details from employees
  • Deliver fixes to the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications sometimes using remote access technology
  • Record, track, and document the incident request problem-solving process through to final resolution
  • Access software updates, drivers, knowledge bases, and frequently asked question resources on the Internet and internal knowledge base to aid in problem resolution
  • Assist in the deployment of new Application, OS, Patch releases to the customer base
  • Asset Management tracking as equipment is deployed / returned to stock/ retired
  • Provide VPN connectivity support for remote personnel
  • Support all network printers and desktop peripherals
  • Develop help sheets and frequently asked questions/answers for employees and team members
  • Develop an understanding of the unique technology requirements that exist within the business unit(s)
  • Suggest and advocate technology solutions and enhancements that meet the need of the business unit(s)
  • 2 years relevant work experience
  • Experience with desktop (PC & Mac) and server operating systems
  • Extensive application support experience with MS Office, Outlook, SharePoint, Lync, Adobe Products, etc
  • Working knowledge of a range of computer diagnostic utilities
84

Desktop Support Engineer Resume Examples & Samples

  • Minimum 2 years’ service desk experience or 1 year desk side
  • MCSE (or other Microsoft certifications), CCNA, Computer Maintenance A+, ITIL Certification
  • Experience with AD
  • Experience with Office365 administration
  • Worked as part of a larger team but manages own workload
  • Experienced working towards agreed SLAs (e.g. call conversion and issue resolution)
85

IT Desktop Support Engineer Resume Examples & Samples

  • English and Arabic language is a requirement (written and verbal skills). Turkish is nice to have but not essential
  • Excellent problem solving skills, is accountable for the work assigned and delivers results timely, reliably and correctly
  • Experience working on small projects and delivering against timelines
  • Working knowledge across all the IT disciplines including hardware, software, telephony, video teleconferencing, and connectivity
  • Ability to form positive relationships with individuals at the supervisor/team manager level
  • Demonstrable experience of 1st/2nd/3rd level Corporate IT support, gained in a multi-site , fast paced IT operations environment
  • Able to perform root cause analysis. Capable of recommending effective courses of action, communicate resolution, policy and procedures to the various IT partners, management, and end users
  • Experience supporting MAC OS and MAC hardware (Mac Book Air, Mac Book Pro)
  • ACMT: Apple Certified MAC Technician certification/Microsoft Certified Systems Engineer (MCSE) or similar would be a plus
  • Preferably experience with Lenovo parts ordering and hardware repairs
  • Experience working with Active Directory, domain services and back office/infrastructure application support
  • ITIL Foundation Certificate
  • Experience with Remedy and Service Now ITSM Tools
  • Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices
  • Knowledge in storage and backup technologies
86

Desktop Support Engineer, Mid Resume Examples & Samples

  • 2+ years of experience with service desk support and network operations
  • Experience in an enterprise IT environment and the implementation and rollout of new or updated desktop technologies
  • Experience with implementing and maintaining security controls and compliance, including developing security documentation
  • HS diploma or GED and 3 years of experience with IT or BA or BS degree
  • Experience with Unified Communications or VoIP
  • Experience with Microsoft Office, Office 365, and Microsoft SharePoint
  • Experience with IBM BigFix, McAfee ePolicy orchestrator, and other various systems administration utilities
87

Apple Certified & Windows Desktop Support Engineer Resume Examples & Samples

  • ACSP (Apple Certified Support Professional) / ACMT (Apple Certified Mac Technician) Preferred or equivalent experience
  • 3+ years IT work experience preferred in a corporate support environment
  • Demonstrated expertise of Microsoft Windows Operating Systems, Apple Operating Systems, and Microsoft Office products. Candidate should have the ability to install, configure and troubleshoot each operating system
  • Troubleshoot and repair hardware and software on Apple & Windows desktops, laptops and peripherals
  • Ability to perform general computer hardware maintenance on Apple and Windows Systems (CPU replacement, Motherboard replacement, Laptop LCD replacement, etc.)
  • Perform imaging / re-imaging end user Apple / Windows desktop and laptop machines
  • Knowledge of Windows mobile client devices, and Apple iOS products a plus
  • Knowledge of internet security and antivirus software
  • XCode, Apple Scripting, or other scripting languages a plus
  • JAMF Certified, MCSE or other certifications a plus
  • Mandatory ability to communicate effectively with management, peers, and customers, via email, phone and in face to face situations (written and verbal)
  • Ability to travel to setup hardware, and troubleshoot issues at other local Oracle offices (up to 25% of time)
  • Analyze consistent or repetitive issues or problems, develop creative solutions and assess risks / benefits; develop strategies for resolving identified issues and how to prevent future occurrences
  • Document supported systems and application procedures and processes
  • Stay in touch with technology changes and our client's operating environment changes. Our goal is to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service
  • ACSP (Apple Certified Support Professional) / ACMT (Apple Certified Mac Technician) Preferred or equivalent experience ( must have any of these 2 certifications)
  • Working knowledge of internet/data technologies
  • Demonstrate ability to self-motivate, work in teams, be detailed oriented and be flexible within a fast-paced and changing environment
88

Desktop Support Engineer Resume Examples & Samples

  • 2) MS Office Suite 2007
  • High-school diploma or educational equivalent required; diploma from a technical or vocational school or have acquired equivalent military/DoD training. Bachelors Degree in Computer Science, Information Assurance, Information Systems, or other related scientific or technical discipline is preferred. Work experience or industry certifications demonstrating technical proficiency may be substituted for education requirements
  • Must have three (3) to eight (8) years of experience providing IT implementation, troubleshooting, and maintenance support. Expert-level skills in Service Desk operations
  • Attention to Detail - Demonstrates thoroughness and contentious attention to detail
  • Customer Service - Works with clients and customers to assess their requirements, provide information or assistance, explains the scope of available products and services; is committed to quality deliverables
  • Oral Communication - Expresses information effectively, listens to others, attends to nonverbal cues, and responds professionally
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations and resolve issues
89

Desktop Support Engineer Resume Examples & Samples

  • 2) SCCM (backend configuration)
  • Imaging (from scratch)
  • 3) TCP/IP, MDM
  • Any scripting experience is a plus
  • Utilize SCCM and other tools to create Microsoft and 3rd party security patches and application updates
  • Possess excellent PC troubleshooting skills in a Windows 10/Office 2013 environment
  • Help manage the workstation image including creation, updates, improving performance and reliability, and performing troubleshooting
  • Utilize SCCM to produce software security compliance and desktop infrastructure health
  • Utilize SCCM to maintain and report on software inventory levels
  • Create and maintain project and procedure documentation related to desktop engineering
  • Experience with mobile device management, including Blackberry, iPhone, and Windows mobile devices
  • Available for after-hours or weekend support as required
  • Bachelor's degree in Computer Science or related discipline and/or related job experience
  • Six years+ of desktop support experience
  • Two years+ backend SCCM experience
  • Enterprise level expertise in Win 10, Exchange, Office 2013, SCCM, and scripting
  • Experience with remote desktop management
  • A solid understanding of TCP/IP, DNS, DHCP, cabling, and other network fundamentals
  • Strong written and verbal communication skills with attention to detail
90

Desktop Support Engineer Resume Examples & Samples

  • Identifies and solves any problems that affect desktop computer operating systems and troubleshoots routine problems and maintenance of systems
  • Maintains other relevant computer peripheral devices such as Monitors, Printers, Video teleconferencing problems
  • Some shift work may be required and weekend work is needed for projects
  • Proven experience of configuring workstations/laptops and associated software
  • Experience with conference room technology including, video conferencing, audio conferencing, and mic/speaker setups
  • Experience working with Active Directory, domain services and back office/infrastructure application installation and support
  • Experience with Windows 10 & 7, Mac Sierra, EI Capitan Operating systems and associated applications
  • Experience with Lenovo parts ordering and hardware repairs
91

Desktop Support Engineer Resume Examples & Samples

  • Serves as a backup and/or backfill for other roles on an as needed
  • Addresses support incidents and requests submitted via walk up
  • Regularly uses remote control to assist with supporting end users; deploys to floor as needed. Core function requires on site presence
  • Facilitates escalations while maintaining primary communication channel with original requestor
  • Takes notes/minutes in meetings and circulates to team
  • Actively participates and contributes to team discussions and meetings
  • Assists in maintaining technology inventory
  • Tracks all work as a ticket in ServiceNow via a thorough documentation of findings, communication, and work completed, and using documented and approved procedures
  • Uses principals of Incident, Request, and Problem management to provide excellent technology support and service to United Therapeutics
  • Accepts escalations from Desktop Engineer I due to access limitations, skill/experience limitations, uncertainty regarding next steps, complexity, and/or near or post SLA
  • Acts as primary Point of Contact during outages, critical incidents, and problems
  • Identifies and resolves complex and/or near or post SLA breach incidents and requests
  • Uses robust decision making logic, insight, knowledge, and experience to address incidents and requests that may not have clear path to resolution, applicable process or procedure
  • Develops and executes regular audits and remediation of core systems and services to anticipate and prevent future incidents, drive efficiency, and efficacy
  • Monitors technology blogs, reports on, and shares findings with team
  • Plans, orchestrates, and executes global software, system, or service deployments and/or upgrades
  • Participates in cross functional, practice, and/or departmental teams to address complex problems, incidents, and/or requests
  • Reviews and edits ‘how to’ documentation for end users
  • Develops, maintains, and executes training sessions in collaboration with all technology practices and functions
  • Develops and maintains ‘how to’ documentation for back end technical processes and procedure to be executed by technology team members
  • Executes sensitive and/or complex account, group, and bulk actions
  • Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services
  • Develops, submits, and executes approved change requests
  • Organizes and leads meetings as needed
  • Preforms root cause analysis in partnership with subject matter experts
  • Coordinates support calls to vendors for remote and/or on site repairs, deployments, and/or RMAs as needed
  • Identifies trends within service incidents and requests
  • Identifies and documents opportunities for automation based on observed trends and data
  • Assists in identifying, suggesting and executing actions to restore service during an outage
92

Mac / Linux Desktop Support Engineer Resume Examples & Samples

  • Support users/resolve issues on phone, email, walk-ins and using remote tools. Desk side support as required at various locations on the center
  • Installation of systems, software and hardware components, not limited to memory, hard drives, printers, etc
  • Resolve software conflicts, corruption, and misconfiguration issues, virus detection and removal
  • Resolve hardware components issues not limited to: hard drive, memory, logic board, cards, monitors and other items, identifying failures, providing solutions
  • Verify backups, review logs, rotating tapes, monitor backup systems including RAIDs, and servers, verify client connectivity, document any issues or concerns as identified
  • Installation and troubleshooting of specialized equipment, including embedded systems such as hyper walls, spectrometers, etc
  • Develop, push, troubleshoot and report on patch levels using provided tools such as Big Fix and Apple Remote Desktop or other patching tool
  • Participate in annual security audits. Implement Agency/Center mandates. Configure systems per appropriate security plans
  • Bachelor’s Degree in Computer Science or related field or equivalent years of experience
  • 2-4 years of directly related work experience
  • Extensive knowledge of Macintosh Desktop (GUI and command line)
  • Experience with Linux Operating systems
  • Experience with Mac BSD or Linux open source applications
  • Operating system, firewall, network security and TCP/IP knowledge
  • Proficient with setting up and troubleshooting with remote protocols such as ssh, rdp, vnc or sftp
  • Experience with SMB Enterprise backup applications and solutions such as Retrospect and Time Machine
  • Experience with PKI and/or encryption, virtual systems, RAIDS
  • Experience with Shell scripting (bash, csh, tcsh, etc)
  • Experience with patch management and monitoring tools and philosophies
  • Candidate must be highly motivated, flexible, self-directed and able to manage multiple tasks
  • Able to work in a team environment as well as working independently in a dynamic environment is required
  • Must be a US Citizen with ability to obtain clearance if needed
  • Experience with Windows Desktop
  • Experience with multi-operating system implementation and support in both Active Directory and stand alone environments
  • Experience and troubleshooting with Active Directory
  • Experience with Big Fix, Jamf or Centrify other tools
  • Experience with interoperability of Windows/Macintosh/Linux operating systems
  • Knowledge of IDL, MatLab, ENVI, Solidworks, and other Scientific/Engineering applications
  • Familiarity with USGCB, CIS, NIST, FISMA or other standards and benchmarking
  • Understand and recommend software and hardware lifecycle for customer upgrade needs
  • Experience supporting in a Science, Research, Engineering, Education, or Government environment
93

Desktop Support Engineer Resume Examples & Samples

  • Provide quality customer service to all clients in a timely manner
  • Respond to and resolve incidents and service requests escalated from the service desk
  • Image laptops and desktops with Standard Operating Environment image using SCCM
  • Support multiple Standard Operating Environments (SOE) including desktop applications
  • Investigate, diagnose and resolve hardware and software faults related to end-user devices
  • Ability to respond to high priority issues in a timely manner
  • Liaise with vendors, as required, to achieve problem resolution
  • Cable patching for telephony and data services
  • Escalate issues or problems as appropriate to management
  • Take initiative to continually develop technical knowledge and professional skills and develop documentation as required
  • Manage, own and co-ordinate technical resolution of faults either remotely or onsite
  • Abide by and advocate corporate IT standards
  • Communicate any IT related issues to the business in a timely manner
  • Participate in technical projects including project appraisal and problem tracking
  • Understand the scope, delivery mechanisms and processes of all Services delivered by Dimension Data
  • Position demands flexibility so ever changing technologies can be suitably supported
94

Junior Desktop Support Engineer Resume Examples & Samples

  • Desktop support experience
  • Excellent knowledge of Windows 7, Office suits, PC/laptop hardware, printers, scanners
  • Hardware & software installation experience
  • Good fault diagnosis skills
  • A basic understanding of LAN patching
  • Basic knowledge of Active Directory
  • An ability to troubleshoot problems and get to the root cause of complex technical desktop issues would also be an advantage
  • An understanding of server hardware, LANDesk, experience of using PointSec and McAfee antivirus would be useful, but not essential
  • Previously worked in an environment which measures performance against SLAs and be able to focused on incident management according to priority and business impact
  • Although the core hours are Monday to Friday a flexible approach is required as you may be asked to work some evenings and weekends in order to support change or projects
  • Analytical approach to problem resolution
  • Must be able to meet strict deadlines
  • Must be able to work under pressure
  • Willingness to take ownership of problems / issues until resolved
  • Excellent interpersonal skills and customer focus
  • Ability to manage the ‘ever changing’ customer workload
  • Willingness to work extended hours as and when required
  • Good Time management skills
95

Desktop Support Engineer Resume Examples & Samples

  • Principle Duties and Responsibilities
  • Second Line responsibility for resolving Incidents and completing IMACs in line with the Nautlius contract – for both hardware and software
  • Liaising with the Service Desk and Level 3 Teams, to ensure appropriate forward movement leading to efficient resolutions and completions
  • Undertaking IMAC activities, including hardware and software installation, as per the Nautilus contract
  • Undertaking Project based activities in support of both internal and external Project Managers, as above
  • Liaising with, and taking guidance from, the IMAC Schedulers
  • Working with the Build Engineer to complete individual PC software inventories and installations
  • Keeping the EUC Tower Lead informed of any problems or issues arising, escalating as necessary
  • Flexible working to support the hours of between 0700-1900 Monday to Thursday, 08:00 – 13:00 Friday and 08:00 – 13:00 Saturday (overtime), and also covering adhoc overtime as required
  • Key Accountabilities and tasks
  • Incident/IMAC management in line with agreed SLAs
  • Troubleshooting hardware – including desktop PCs, laptop, workstations and associated peripherals
  • Troubleshooting Software – including operating systems and desktop applications
  • Rebuilding and configuration PCs, applications and peripheral installations as per the IMAC process
  • Moves, changes and deletions of the hardware/software estate to agreed SLAs (IMAC)
  • Involved in new IT infrastructure implementation projects, moves, changes and deletions to agreed SLAs (IMAC)
  • Good technical knowledge, skills and hands on experience of Hardware
  • Good technical knowledge, skills and hands on experience of Software - Windows 7, Microsoft Office 2010, etc
  • Experience of KPIs and SLAs, together with experience of the Client’s industry would be advantageous
  • Excellent team awareness
96

Desktop Support Engineer Resume Examples & Samples

  • Responds to end-user requests for support and maintenance for the following client hardware/software platforms listed in the IT Standards Manual
  • Windows XP, Vista, Windows 7, Windows 10 & Mobile Devices
  • HP Desktop and Notebook family of client computers
  • IPad and iPhones
  • Troubleshoot PC-related equipment down to the component level, when necessary. Coordinates maintenance and repair for microcomputers and peripherals as needed with outside vendors
  • Troubleshoot application issues, including isolating problems to networks or servers
  • Perform hardware, software and IS installations, moves, adds and changes (IMAC) for PCs and related peripherals
  • Log details of support provided in the service desk ticketing system, which includes updating the IT inventory database
  • Use PC configuration management tools to perform basic system administration (for example, adding workstations to the domain, writing procedures, etc.), software distribution, patch management, and inventory management
97

Desktop Support Engineer Resume Examples & Samples

  • Provide excellent service to our customers
  • Respond to and resolve Desktop related incidents reported via the service desk
  • Provide user advice, assistance and guidance on common desktop applications
  • Maintain standard build processes and full documentation for all systems
  • Resolution of incidents and fulfilment of customer service requests
  • Provide Second Line incident diagnosis and fault resolution
  • Ensuring calls meet SLA criteria
  • Record, track and update call information on a service desk application
  • Ensuring routine and administrative tasks are completed
  • Maintenance of hardware asset and software license information
  • Populate Knowledge Management system with resolutions and workarounds
  • Complete Onsite Backup Tape Rotation
  • Complete PAT testing of IT equipment