Senior Desktop Support Resume Samples

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R Kohler

Reggie

Kohler

37905 Gerhold Crossroad

New York

+1 (555) 746 6869

37905 Gerhold Crossroad

New York

Phone

p +1 (555) 746 6869

Experience Experience

Houston, TX

Senior Desktop Support

Houston, TX

Robel-Robel

Houston, TX

Senior Desktop Support

Provide LAN (Local Area Network) and WAN (Wide Area Network) support to remote end users
Provide network support
Handle daily technical support activities on desktop support, data network and server management
Responsible for Technology engineering standards for workstations
Perform system Administration for 3rd party support applications
Basic troubleshooting and escalation of DHCP, DNS, WiFi, VPN and other network issues
Provide remote user support

Los Angeles, CA

Senior Desktop Support Tech

Los Angeles, CA

Olson-Rodriguez

Los Angeles, CA

Senior Desktop Support Tech

Rely on instructions and established guidelines to perform the functions of the job
Manage desktop systems
Configure network connectivity, including mobile computing
Complete work on assigned tickets
Documenting, tracking, and monitoring the problem to ensure a timely resolution
Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS computers
Configure, troubleshoot and repair hardware

present

Dallas, TX

Senior Desktop Support Technician

Dallas, TX

Gulgowski Group

present

Dallas, TX

Senior Desktop Support Technician

present

Provide technical support and training for personal computer and PC network users
Delegates and handles tickets to make sure they are properly routed, worked and documented
Performs preventive maintenance, test and repair of equipment
Provide training to newly hired IT helpdesk
Assists with the resolution of application, hardware and software problems
Tech savvy with working knowledge of Computers, mobile devices and other tech products
At least 3 years of providing desktop support in a corporate environment

Education Education

Bachelor’s Degree in Customer Satisfaction

California State University, Fullerton

Bachelor’s Degree in Customer Satisfaction

Skills Skills

Knowledgeable in the troubleshooting of both hardware and software in a Windows environment
Very strong communication with excellent verbal and written skills
Seasoned professional able to work calmly under pressure and/or challenging conditions
Able to discretely manage highly confidential/sensitive company and personal information
Strong attention to detail
Strong relationship building abilities/diplomatic and the ability to handle stress with poise
Strong Windows 7 knowledge
Ability to clearly define and document technical procedures
Ability to coordinate with other technical teams in the delivery of end user services
Great problem-solving abilities

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12 Senior Desktop Support resume templates

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Senior Desktop Support Resume Examples & Samples

Responsible for high level trouble shooting escaladed by the desktop team
Responsible for Technology engineering standards for workstations
Documents, tracks, and monitors issues to ensure a timely resolution with the aid of the Help Desk work order system
Accomplish all set service level agreements set by the department in a timely manner
Escalate issues appropriately to management
Monthly On-call Help Desk weekend support
Troubleshoot and maintain stand-alone, copiers and network printers
Setup LCD Projector, laptop, and screen for presentations and meetings
Build and configure desktop and laptop computers for new users
Experience with scanner and digital senders
Assist the Infrastructure team for any issues within the local data center

Senior Desktop Support Resume Examples & Samples

Working knowledge of TCP/IP, Subnet masking, DHCP and Firewalls
Working knowledge of routers, switchers, Wireshark, SAN, NAS, NAT, etc
Great problem-solving abilities
Superior customer service orientation

Senior Desktop Support Technician Resume Examples & Samples

20% Providing technical, operations support, problem determination, and problem resolution to systems, printers, and peripheral hardware in a Windows Active Directory environment
20% Log requests, status of requests in support tracking system
20% Provide phone and remote control support to field and home based end users
20% Maintaining hardware and software standards and compliance in addition to hardware inventories including the return of replacement or credit for defective materials
20% Maintaining a stable technical environment that supports all Pearson business unit functions

Senior Desktop Support Tech Resume Examples & Samples

Complete work on assigned tickets
The ideal candidate is detailed oriented and thorough; must be able to follow-through to the completion of a task
Will be able to learn new things; adapt to new procedure Desired Skills
Support desktop and mobile operating systems
Experience with Microsoft System Center Configuration Manager (SCCM), At least 3 years’ Experience in similar role

Senior Desktop Support Technician Resume Examples & Samples

Provide frontline customer service in more complex/high profile work areas, either remotely or at the end user’s location, using advanced troubleshooting and technical skills to resolve complex problems and perform maintenance tasks
Interface with internal Help Desk associates, vendor technical support, and LAN Administration staff, as needed, in the resolution of issues and in the process of an installation, move, add, or change
Maintain and execute project plans
Work proficiently with hardware and software testing tools and techniques and possess a strong knowledge of PC/LAN communications hardware/software in a multi-protocol environment
Provide guidance and technical direction to less experienced desktop staff and work under limited supervision
At least 3 years of providing desktop support in a corporate environment
A good understanding of network protocols such as TCP/IP in a LAN or WAN environment

Senior Desktop Support Technician Resume Examples & Samples

Technical support experience in multi-tier applications, including remote end-user support, to 250+ end users in small-large scale enterprise environment required
Extensive knowledge of latest MS Software Applications including Windows 7 and Office 2010
Knowledge of Local Area Networks and the TCP/IP protocol
High level of proficiency and knowledge of working in a Corporate IT environment
Experience troubleshooting hardware (desktops, laptops, monitors, printers) and software errors and failures
Ability to learn, understand, and apply new technologies
Working knowledge of database/excel structures/tables/configurations
Proven experience of data analysis and good numeracy, analytical and reporting skills
Coordinate and manage relationships with vendors and support staff that provide hardware, software, and network problem resolution
Ability to lift 50+ lbs
ITIL V3 Foundation Qualification
Working knowledge of Service Now
Familiarity with scripting tools such as VB Script
Working knowledge of VMware and ESXi
Experience managing Windows Server 2008 and/or 2012
Experience creating Active Directory groups and server permissions
Experience installing software such as AutoCAD or Microstation
Hard drive/RAM replacement experience

Senior Desktop Support Associate Resume Examples & Samples

Responsible for maintaining, configuring, and upgrading computer systems. Performs complex computer repairs and coordinates vendor support for more critical repairs
Provide analysis and technical solutions to a variety of problems that are routinely encountered under normal business activities
Responsible for maintaining and updating hardware and software inventories on desktop and server equipment
Occasionally required to perform job duties outside of normal business hours
Meets or exceeds departmental metrics as established over time
Must account for time daily in Aloricas Project management/Time reporting system
Microsoft Windows Server and workstation administration with strong understanding of Active Directory, policies, profiles, and permissions. (MCSE preferred)
Experience with Disk Imaging and automated software distribution tools and techniques including advanced batch file/script creation and modification
Familiarity with various 2-tier and 3-tier computer architectures strongly preferred
PC hardware knowledge with the ability to troubleshoot hardware issues and experience interfacing with vendor support organizations
Ability to discuss and diagnose problems with computer hardware/software with remote users
Organizational and multi-tasking skills

Senior Desktop Support Resume Examples & Samples

Highly motivated self-starter with capability to quickly learn, and work with new technologies and complex technical environments
Ability to work independently with minimal supervision and keep stakeholders informed of progress toward goals
Ability to delight customers
Strong background in customer centric service delivery
Strong troubleshooting capabilities – Solves most issues without help
Strong Technical skills of either PC or Mac technologies and intermediate skills in the other technologies
Sets goals for own development. Identifies and learns from mentors/developmental advisors
3-5 years’ of experience
Apple or MSFT certification
Bachelor's degree Preferred majors: Management or Enterprise Computing
Basic troubleshooting and escalation of DHCP, DNS, WiFi, VPN and other network issues
Implement automation to eliminate repetitive tasks and increase team efficiency
Experience in rapidly growing companies
Experience in companies lager than 1000 employees

Client Field Senior Desktop Support Resume Examples & Samples

Provide customer service to a large end user base onsite at customer’s location in regards to computing functionality, questions, diagnostics, assistance and consultations in one on one or group situations via in person, phone, email and video conferences, etc. Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
Computer peripheral and software inventory
Process Improvement. Provides technical feedback on technical process issues to improve overall service delivery

Senior Desktop Support Technician Resume Examples & Samples

Interact with end-users to facilitate and promote effective use of information technology within the guidelines of company and IS policies
Support Help Desk personnel in second level problem resolution to resolve end-user issues/requests
This involves utilization of the Help Desk system to track end-user requests
Utilize approved procedures to ensure that hardware and software are deployed, implemented, and supported per company standards/policies
This includes the effective use of available tools and processes to efficiently and promptly respond to end-user requests
Provide training, advice, and support to end-users to facilitate use of information technology, and promote awareness of the IS Policy, including security and appropriate use of assets
Maintain advanced technical skills with the hardware and software supported by the Desktop Services Organization
This includes PC's, printers, peripherals, PC Operating Systems, commercial PC software, and communications equipment to provide base LAN and voice support
At least seven (7) years of experience in information systems support
Advanced knowledge of technologies and processes used in the role
Experience mentoring/training other team members and owning role-related tasks
Proficient in the skills of problem solving and integrity/dependability
Functional in the skills of communication, teamwork, and influence/persuasion
Functional in the skills of self-management, driving for results, flexibility, confidence/stress tolerance, and maturation/commitment
Functional in the skills of client partnership/focus, process improvement/quality, business acumen, and organizational awareness
Functional in the skills of leadership of people and visionary leadership
Nominal in the skill of planning/project management
Functional in the skills of operations, client support, solution implementation, and security
Nominal in the skills of design/engineering and requirements analysis
Proficiency in Microsoft Office Word, Excel and Outlook
Ability to work with general office equipment such as a personal computer and keyboard, facsimile machines and photocopier
Ability to develop and maintain awareness of occupational hazards and safety precautions; Skilled in following safety practices and recognizing hazards
Ability to understand and apply verbal and written work and safety-related instructions and procedures given in English
Work will be performed in an office, mine, outdoor or manufacturing plant setting
Occasionally may be required to lift moderately heavy objects (up to 50 pounds) during the course of the workday
While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, and climb stairs
Personal protective equipment is required when performing work in a mine, outdoor, manufacturing or plant environment, including hard hat, hearing protection, safety glasses, safety footwear, and as needed, respirator, rubber steel-toe boots, protective clothing, gloves and any other protective equipment as required
Freeport-McMoRan promotes a drug/ alcohol free work environment through the use of mandatory pre-employment drug testing and on-going random drug testing as per applicable State Laws

Senior Desktop Support Technician Resume Examples & Samples

Expert technical knowledge of PCs and desktop hardware
Software and hardware troubleshooting
Windows 7 operation and troubleshooting
Microsoft Office 2007, Office 2010 support
Working knowledge of AD, Exchange 2007/2010 and remote control tools
Manage time efficiently, set priorities appropriately, schedule calls
Maintain professional demeanor under stress
Operate within customer standard operating procedures

Senior Desktop Support Associate Resume Examples & Samples

Responsible for maintaining, configuring, and upgrading computer systems. Performs minor computer repairs and coordinates vendor support for more critical repairs
Must account for time daily in Alorica Project management/Time reporting system
Experience in providing technical support for PC’s and local area network preferred. Three + years working in a Windows networking environment
Experience in a Windows NT 4.0/2000/XP/7 environment

Multiple Senior Desktop Support Professionals Resume Examples & Samples

Candidate will need 5-10+ years of experience and have had previous Support experience
Proactive attitude and ability to interact with executive level
ITSM experience preferred
5-10+ years of experience in implementing, troubleshooting and supporting end user technologies & services in medium to large sized environments
5-10+ years of Windows OS administration, configuration and troubleshooting experience
Experience with Microsoft SCCM
In depth knowledge of key technologies including Enterprise Mobility, Office 365, Collaboration, Messaging, Video Conference equipment and Unified communication
Good working knowledge of Active Directory
10+ years of Desktop Support Experience

Senior Desktop Support Resume Examples & Samples

Responsible for high level trouble-shooting escalated by the desktop
Responsible for technology engineering standards for end points
Respond to executive C-level support needs
Respond to end-user service requests reported to the IT Help Desk and through the service desk/incident management system
Document, track, and monitor issues to ensure a timely resolution with the aid of the service desk system
Meet all service level agreements set by the department in a timely manner
Provide monthly on-call Help Desk weekend support
Troubleshoot and maintain stand-alone printers, copiers, and network printers
Set up LCD projector, laptop, and screen for presentations and meetings
Change toner for printers/copiers
Support scanners and digital senders
Assist the Infrastructure team with issues within the local Datacenter
Travel to support remote offices and mobile projects as needed
Research and implement new technologies
Provide telecom support services
Act as IT liaison for in-depth troubleshooting for other IT teams
Provide remote user support
Provide network support
Perform system Administration for 3rd party support applications
Follow up with users to ensure service is delivered at optimal levels
Experience performing installation, repair, and preventative maintenance of end point and related software/hardware remotely, over the phone, or in person/desk side
Able to identify, evaluate, and solve end-user workstation problems
Able to read, understand, and apply complex technical information
Able to master new computer technologies
Excellent customer service skills over the phone, remotely, and at desk side
Demonstrated sense of urgency
Organized and structured
Demonstrated experiencing supporting 100+ user corporate environment
Experience with video conferencing preferred
Experience with scanners preferred
High School Graduate
BA/BS or higher or equivalent experience preferred

Senior Desktop Support Technician Resume Examples & Samples

Delegates and handles tickets to make sure they are properly routed, worked and documented
Monitor ticket SLA’s and provide feedback for tickets misrouted
Work to report on a monthly basis a list of items and issues that need to be addressed to make sure the business needs are addressed
Provide level 3 technical support when tickets are escalated from support groups
Maintain patching compliance and health using SCCM
Troubleshoot software or hardware to ensure functional objectives and SLA’s of the business are met
Maintain a comprehensive repository for documentation and update as needed
Schedules, installs, upgrades and maintains operating systems and software
Become a subject matter expert for all business units to provide support
Be available for on call or emergency situations
Desktop and laptop refresh projects and assert management updates
Basic IP phone trouble shooting and replacement
Provide Tier2/Tier3 technical and/or functional support to businesses as needed
Preferred but not required Four (4) year degree or equivalent experience
A+ certification or equivalent work experience in desktop support (Experience: 5+ years)
Office 2010, 2016, Office 365
Windows and Office Patching experience
Printer support, mapping and troubleshooting
Remedy or equivalent ticketing system
Experience with Mobile Iron or other Mobile management software
Ability to give direction and follow up to make sure projects are complete

Senior Desktop Support Resume Examples & Samples

Oral Communication: speaks clearly and persuasively; listens and asks for clarification; responds well to questions; demonstrates group presentation skills; participates in meetings
Written Communication: writes clearly and concisely; edits emails and all systems/documents for spelling and grammar; varies style to meet needs and audience; presents numerical data effectively
Problem Solving: identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group-solving situations
Business Ethics: treats everyone with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values
Team Builder: balances team and individual responsibilities; develops alternative solutions; resolves problems in early stages; works well in group problem solving situations
Analytical Skills - Ability to use thinking and reasoning to solve a problem
Extensive knowledge of Microsoft related technologies: Windows Server, Exchange
Extensive knowledge of networking technologies: firewalls, routers, VPN, VLAN, DNS and DHCP
Extensive knowledge of desktop technologies: Windows 7, MS Office, email, virus/malware, phone configuration
Knowledge of virtualization technologies: VMware, Citrix, HyperV

Senior Desktop Support Technician Resume Examples & Samples

Ability to recognize and resolve application or connectivity trends
Working technical knowledge of current systems software, operating systems, and PC protocols and standards
Hands-on experience with devices such as Lenovo workstations, Laptops, Microsoft Surface devices and peripheral equipment
High level of analytical and problem-solving abilities
Strong interpersonal and oral communication skills are critical
Strong organizational skills and excellent attention to detail
Able to quickly prioritize and execute tasks in a high-pressure environment
Willing to work on-call after-hours, and/or on weekends if needed
Experience working with a remote Technology team and are able to collaborative remotely
Technical knowledge in these areas would be positive

Senior Desktop Support Technician Resume Examples & Samples

1) 2 or more years of desktop support experience (this must be hands-on support, not remote desktop support) in a Windows environment
2) 1 or more year providing remote support to end users in a Windows 7 environment utilizing email, chat, phone and remote access
3) 1 or more years of experience supporting network devices, servers and enterprise systems such as Active Directory and O365

Senior Desktop Support Technician Resume Examples & Samples

Proven experience as help desk technician or other customer support role
Tech savvy with working knowledge of Computers, mobile devices and other tech products
Knowledgeable in Active Directory
Knowledgeable in SCCM or LANDESK
CCNA cert advantage
MCSA/MCSE certification is an advantage
Hardware troubleshooting
Knowledgeable in Local Area Networking
Experience in Linux support is advantageous for network troubleshooting especially TCP/IP networking
Good communication skills both written and spoken in English
Result-oriented and an excellent team player
Must have basic understanding and skills
Minimum of 2 years relevant experience

Senior Desktop Support Technician Resume Examples & Samples

Serve as the 2nd tier support of contact for customers seeking technical assistance
Perform troubleshooting through diagnostics techniques
Determine the best solution based on the issue and details reported in the helpdesk tickets
Walk the customer though the problem solving process
Escalate unresolved issues and request to the next level of support
Provide accurate information on IT services and products
Record events and problems and their resolution in IT helpdesk ticketing system
Accuracy and timeliness of published weekly reports
Deployment of new hardware and software to clients
Provide training to newly hired IT helpdesk
Will work in shifting basis (A/B/C)

Senior Desktop Support Technician Level Resume Examples & Samples

Maintain detailed and up-to-date license and hardware/software inventory
Enforce request handling and escalation policies and procedures
Perform software patch management, AntiVirus Management and desktop security support
Provide local VoIP telephony support
Provide Tier 2/3 BlackBerry / iPhone/ wireless device deployment and support
Provide Tier 2/3 Windows 7 Enterprise/ Microsoft Application Support
Troubleshoot network connectivity issues (including, LAN, WAN and VPN)
5+ years information technology experience supporting inbound customer requests or issue resolution
Bachelor's degree in Information Technology, Computer Science, Engineering or related field - PLUS not a Must
Strong working knowledge of desktop and server Windows systems
Proficiency with Microsoft Windows 7 operating systems, Microsoft Office Suite Outlook, Word, Excel, and PowerPoint), and Microsoft desktop applications
Proficiency with Microsoft System Center Configuration Manager (SCCM) to image workstations and deploy software
Proficiency in using Remote Administration tools to assist users (SCCM, Lync, Bomgar, Go-to-Assist, etc)
Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions
Experience supporting VPN clients and VPN Administration
Conceptual understanding of LAN/WAN network infrastructure
An understanding of applications running in a Citrix environment and VDI
Excellent listening, questioning, and customer service skills
Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned
Ability to maintain composure, tact and effectiveness under stressful conditions
Ability to organize information, efficiently manage time and balance multiple priorities
Strong verbal and written communication skills, particularly an ability to relay technical concepts to a business audience
Assist and participate in implementing and planning small projects or projects that are specific to the tech's assigned department
Involved in the installation, rollout, and/or upgrade of new software, hardware, systems, servers, networks, etc
Responsible for the implementation, installation, maintenance and support of End User Infrastructure Support equipment, software and connectivity for PDA's, PCs - Macintosh, PC/Workstation, printers, LAN, AV, Video conferencing, telephone
Responsible to solve typical software and hardware problems and malfunctions on these systems

Senior Desktop Support Technician Resume Examples & Samples

7-10 years of Desktop Support experience
Desktop/Network Analyst Support
MS Server 2003-2008 , Windows 7/XP
Exchange 2007-2013
SCCM / Imaging / Remote Support
Install new software drivers and patches, troubleshoot applications
Provide user training when necessary and customer orientation
Maintain high levels of competency with regard to three areas: Network, Hardware, and Software
Office Phone break/fix and troubleshooting
Conference room projectors and flat screens break/fix and troubleshooting
Excellent communication skills in these areas; verbal phone, verbal face-to-face, and written
Understand process for mobile device setups for new business users
Network and individual printer assistance
Ability to support desktop applications
Desktop and notebook computer hardware break/fix and troubleshooting

Senior Desktop Support Resume Examples & Samples

3+ years desktop support in a Windows environment
2+ years on a service desk experience deploying hardware
Strong Windows 7 knowledge

Senior Desktop Support Resume Examples & Samples

Manage all high level IT support issues
Interface and problem solve issues with L3 and Management staff
Act as a point of contact when reporting manager is not available
Diagnose, troubleshoot and resolve complex end user support issues
Interface with end customers
Interact and influence with Service Delivery, Development and Information Security staff
Research and resolve escalated requests
Provide problem analysis, research, and resolution for IT support trouble tickets
Manage FGMC enterprise management consoles and tools
Manage and schedule vulnerability patching
Create, schedule and provide enterprise metric reports
Determine methods to improve process efficiencies where possible
Review, Update workflows and policies
Keep abreast of new desktop tools and enterprise tools and bring recommendations to management
Work independently and effectively on tasks and projects with minimal supervision
Setup, edit and terminate FGMC network accounts
Setup, edit and terminate third party service accounts
Travel (as needed)
Work overtime (as needed)
Take on new responsibilities (as needed)
Maintain a clean and organized work area

Senior Desktop Support Resume Examples & Samples

Provides level 2 technical support in a professional manner to customers by researching and answering questions; troubleshooting problems; maintaining hardware performance and documenting and closing tickets efficiently
Complete tasks via email, ticket system, or remotely with some phone contact and/or travel to site locations to troubleshoot equipment hardware and software problems
Setup computers and install desktop software applications, and test network connections to ensure proper functioning of computer systems
Handle daily technical support activities on desktop support, data network and server management
Provide LAN (Local Area Network) and WAN (Wide Area Network) support to remote end users
Ability to work with Microsoft Office suite; Experience on Windows 7 and Windows 8.1 operating systems required, experience with VPN, firewalls, DNS, DHCP, Windows Active directory, Android and IPhone mobile devices
Certifications in A+ and N+ preferred
Previous Help Desk or Desktop Support experience preferred
Additional Certifications a plus

Senior Desktop Support Resume Examples & Samples

General understanding of AD/OU's, etc
SCCM 2012 (general understanding. Using collections, etc)
Win10 administration
Office 2016 CTR administration
Good communication skills (Written and verbal)
Needs to be able to work fairly autonomously once given a task
MBAM 2.5 experience is a plus

Senior Desktop Support Resume Examples & Samples

75%
AAS degree or equivalent experience including 5 years’ experience in Executive IT support and servicing C-level executives technology needs in a corporate environment
Hands-on experience with end user issues pertaining to desktops, laptops, PDA, cell phones, networks, printing, internet etc
Hands on experience with collaboration tools such as Webex and Jabber
Hands on experience with Audio Visual technologies used in board rooms and conference rooms
Ability to work after house and weekends as workload dictates
Very strong communication with excellent verbal and written skills
Ability to collaborate with Executives and Service Partners with effectiveness
Support as a dedicated hands-on technology specialist and cultivate and maintain current and emerging technology resources available to executives
Ability to demonstrate ownership and manage incidents from end to end
Seasoned professional able to work calmly under pressure and/or challenging conditions
Able to discretely manage highly confidential/sensitive company and personal information
Must have a clean history of ethical, honest and professional behavior and understands discrete handling of confidential company information
Strong relationship building abilities/diplomatic and the ability to handle stress with poise
Innovative problem solving skills
Excellent crisis management and critical decision making skill
Able to work as part of a team to ensure the seamless delivery of white glove service
PC Operating System (OS) and hardware troubleshooting
Understanding of active directory functions and objects
Ability to troubleshoot and assist users with common off–the-shelf software such as the Microsoft Office suite of products
Ability to troubleshoot complex issues with Microsoft outlook email and calendar functions
Ability to coordinate with other technical teams in the delivery of end user services
Ability to clearly define and document technical procedures
Ability to manage multiple, often conflicting, priorities

Senior Desktop Support Resume Examples & Samples

Role / Title: L2 Desktop Support Specialist
Client: Healthcare
Pay: Open/flexible
Location: Nashville, TN (Donelson/AirPark area)
Duration: Long-term contract to hire
Start Date: TBD (Flexible)

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