Applications Support Engineer Resume Samples

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L Davis

Lukas

Davis

356 Hoppe Shoals

Los Angeles

+1 (555) 932 9182

356 Hoppe Shoals

Los Angeles

Phone

p +1 (555) 932 9182

Experience Experience

Houston, TX

Applications Support Engineer

Houston, TX

Dare Inc

Houston, TX

Applications Support Engineer

Provide assistance in administration of ITIL Service Management
Assist USPS development community to perform tests and implement software, adds, and changes
Provide feedback to design and development engineering for product improvement
Provide reports to USPS Management to share solutions found
Provide weekly status reports and maintains hours worked on projects
Provide technical support for Sales Representatives on site assisting in the closure of business
Contribute to firm-wide automation framework development

Dallas, TX

Onsite Applications & Support Engineer

Dallas, TX

Rutherford-Reichel

Dallas, TX

Onsite Applications & Support Engineer

Assists with interfacing between the field organization and internal support structure by providing timely technical assistance to the assigned customer
Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc
Provide technical support to staff, contractors and customers
Provide timely and accurate reports as requested
Manage service parts inventory levels
Serve as a focal point for problem resolution assistance
Respond to service requests and ensure customer satisfaction

present

Boston, MA

Software Engineer Lead-ci-cd Applications Support Engineer

Boston, MA

Predovic Inc

present

Boston, MA

Software Engineer Lead-ci-cd Applications Support Engineer

present

Innovate and design industry leading technology solutions to promote agility in the IaaS/PaaS stack
Assist in automating development, QA and release management tasks
25% Manage, build and evolve CI/CD pipelines for LOB applications
Construction and implementation of Continuous Integration and Continuous Delivery (CI/CD) processes
Drive continuous improvement in areas of Development, QA, and Release Management
Foster collaboration across functional teams including Development, Infra, and Operations looking for and implementing changes to facilitate faster deployments, shorter lead times in releases
65% Support design, development, deployment, and maintenance of multi-tiered web applications

Education Education

Bachelor’s Degree in Computer Science

Towson University

Bachelor’s Degree in Computer Science

Skills Skills

Ability to provide detailed case notes according to internal procedures and standards of quality,
Basic ability to analyze and understand Error Logs, Configuration files, network maps, MIB's, Packet captures event logs, etc
Ability to work in a fast-paced, ever-changing professional office environment
Knowledge and experience on following tools/products is desirable
VMware administration and troubleshooting knowledge highly desired
Solid knowledge of technical architecture/infrastructure
Excellent communication skills, written, verbal and non-verbal
Excellent documentation, source code management and organizational skills
Excellent spoken and written communication skills in English
Basic TCP/IP Networking skills

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15 Applications Support Engineer resume templates

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Applications Support Engineer Resume Examples & Samples

Work closely and partner with the aligned Applications development team as well as our Service and Delivery team in order to maintain appropriate service levels
Manage incidents
Develop solutions for improvement
Drive root cause analysis for resolving high impact issues
Advanced UNIX Skills andWintel power-user or System Admin skills
Strong scripting skills, and should also have served in a production support capacity
Advanced trouble shooting skills are a must, and knowledge of monitoring and alerting mechanisms are an asset
Familiarity with configuration/ release management and the ability to recommend 'best practices' are also a plus
Experienceof UNIX (Solaris), Linux, and Wintel experience
Experience of real life production systems support experience
Experience of Unix Shell Scripts (Bourne shell, Korn shell) or Wintel scripting (VBScript or PowerShell)
Experience ofApacheTomcat or IIS administration
Strong Unix Administration Experience
SQL, Oracle or MS SQL specific experience a plus
Solid knowledge of technical architecture/infrastructure
Strong troubleshooting skills required
Knowledge of TCP/IP and networks in general beneficial
Highly motivated, disciplined, self starter with high energy
Takes the initiative and a strong desire to succeed
Goal orientated and thrives under pressure
Proactively and courageously seeks challenges
Excellent communication skills, written, verbal and non-verbal
Strong relationship management & influencing skills (emotional intelligence)
Pragmatic, creative, forward thinker with sound logic and reasoning
Able to work and deliver within a distributed team environment
Flexible, able to pick up new tasks, concepts and tools easily
Requires a logical approach to problem solving and a strong sense of urgency

Applications Support Engineer Resume Examples & Samples

Management and resolution of problems and incidents
Management and administration of IT applications
Design and development of application enhancements
Adhoc reports and Management information
Performance monitoring and basic administration of architecture (e.g. underlying SQL database)
Provide assistance in administration of ITIL Service Management
Undertake trend analysis of Incidents, Problems and requests

Applications Support Engineer Resume Examples & Samples

2+ year’s experience in an IT related role or comparable education
VMware administration and troubleshooting knowledge highly desired
Solid understanding of a virtualized infrastructure environment using VMware technologies
Solid understanding of LAN/WAN protocols and topologies. For example: TCP/IP, Ethernet, etc
Basic understanding of network security concepts such as NAT, VPN, IP Sec., and Firewalls
Basic understanding of internetworking hardware such as switches, routers, VPN devices, Internet Access Devices, Remote Access Devices, etc
Basic understanding of Network Administration, including users, permissions, Client/Server networks, login authentication, SNMP, Network Admin. Software, etc
Basic ability to analyze and understand Error Logs, Configuration files, network maps, MIB's, Packet captures event logs, etc
Ability to work in a fast-paced, ever-changing professional office environment
Excellent analysis, trouble shooting, and communications skills
Ability to provide detailed case notes according to internal procedures and standards of quality,
Driven and responsible, requiring a minimal amount of supervision
Spelling/grammar and typing proficiency required
Passion for taking care of the customer and resolving the customer's problems

Senior Applications Support Engineer Resume Examples & Samples

Bachelor's degree in Information Technology
Minimum 8-10 years experience installing/supporting applications and direct engagement with business users
Knowledgeable of Windows, Office product suite, VPN and local area network. Any knowledge of Thompson One, BetaLink and ILX is a plus
Knowledge of principles for providing strong customer and personal service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Ability to work well collaboratively in a team environment. Good interpersonal interaction and able to work
Ability to demonstrate proactive approach to problem resolution, strong troubleshooting, and problem solving skills
Understanding of compliance functions within a financial organization will be a plus. Knowledge of industry standard IT best practices, including disaster recovery and high availability concepts a plus
Some travel by car and/or air in conjunction with local, regional and/or national travel, up to 10%

NDG Headworn Device Applications Support Engineer Resume Examples & Samples

Assume the primary technical relationship with enterprise customers, OEM partners, and 3rd party developers using, building on, and developing on Intel's wearable platform - this includes product distributed across device level HW and SW, mobile apps (iOS and Android), web, and cloud
Support Engineering in translating and prioritizing customer requirements into the main development stream
Provide Engineering support where use case specific development and/or testing is required to support a given account - This includes writing sample apps and/or coding templates
Help identify customer/partner/developer requirements and implications on engineering
Inform our development strategy to ensure the technical needs of our partners are met
Propose and document support material (ie App Notes) to up-scale our support reach, and better enable our partners to succeed with minimum effort and TTM
Work directly with Product, Engineering, Business Development, and Sales teams on a regular basis
Knowledge of distributed system architectures - specifically iOS and Android applications connecting to wearable devices (RTOS and Android based) and the cloud. Knowledge in all 3 segments and/or deep knowledge in a subset is desired
3+ years of experience in applications engineering and/or software development. Preferably in consumer products; wearable device experience a plus
You must be an excellent communicator, with stellar listening skills and both written and oral communication skills
Direct experience interacting with tier 1 OEM customers, sales, developers, end-users, as well as technology partners to support their development efforts to ultimately make them successful in shipping end-user product
Experience with Scrum and Agile development environments is a plus
Technical background and proficiency: BEng/BS degree or equivalent, MBA a plus

Engineering Applications Support Engineer Resume Examples & Samples

It is a customer facing role that covers system set-up, administration and problem resolution, and the use of application technologies to deliver improvements and efficiencies to engineering design activities
Implementation and support of engineering design applications
Administration and configuration of 3D modelling tools
Administration and configuration of SQL and Oracle data bases
Assisting with development and customisation of system deliverables such as drawings / reports, based on project requirements
Liaison with internal and external business customers to analyse and deliver system requirements
Assisting in problem diagnosis and resolution
Ensuring application developments or changes are fully tested
Development of systems procedures
Monitoring of system performance to ensure the smooth operation of deployed systems
HNC or equivalent preferred
Project experience of Intergraph Smart 3D and SmartPlant Review Administration, Reference data (Catalogue) customisation, drawings reports, SQL Server and Oracle Database Administration essential
Experience in 3D design with SmartPlant 3D
Experience in a petrochemical engineering environment preferred

Applications Support Engineer Resume Examples & Samples

To be the primary contact for new client setup tasks
Coordinate with inshore and regional offices setups and requisites for new client configurations
Coordinate with account teams the migration of existing clients making sure down time is as minimal as possible
Tracks the resolution of any onboarding and provisioning related problems
Coordinates the need of hardware and resources with appropriate individuals/groups for onboarding
Ensures effective communication to internal customers during the provisioning process
Must have experience supporting Windows Server, IIS, SQL Server (and Transac) and Networking issues
2 – 4 years operations support experience in a high-availability environment
2 – 4 years’ experience working in a cross-functional team environment that includes Technical Support, Developers, SAs, DBAs, Systems administrators, etc
1 – 2 years’ experience of Linux/Unix production environments, networking and security concepts
1 – 2 years’ experience of MS SQL experience

Senior Applications Support Engineer Resume Examples & Samples

Acts as second tier in alert response and incident resolution
Escalates outage and other production interruptions to appropriate individuals/groups
Provide advanced troubleshooting to identify the infrastructure element or application bug related to an incident or service request
Ensures effective communication to internal customers
Manages incidents and service requests to resolution
Monitor and manage ticket queues across operational teams to ensure that SLA’s are met
Degree of college education in a technical career or BA/BS in technical discipline
3 – 4 years operations support experience in a high-availability environment
3 – 4 years experience working in a cross-functional team environment that includes Technical Support, Developers, SAs, DBAs, etc
3 – 4 years experience of Windows production environments, networking and security concepts
3 – 4 years experience of database concepts (MSSQL) and general web technologies preferred (HTML, XML, API)
Ability to perform well in fast-paced, high-pressure environment
Experience with ITIL/ITIL Foundation certificate preferred

Linux Applications Support Engineer Senior Resume Examples & Samples

Acts as second tier in identifying production related incidents and issues. This includes detection of system, application, or performance degradation or unavailability
Tracks the resolution of any system or application problems
Employs production monitoring tools to ensure that all systems & applications are running and have as close to 100% availability as possible
5+ years operations support experience in a high-availability environment
5+ years experience working in a cross-functional team environment that includes Technical Support, Developers, SAs, DBAs, etc
5+ years experience of Linux/Unix production environments, networking and security concepts
5+ years experience of at least one high level language (C/C++, Java, Perl, Ruby, Python) and database concepts (SQL) and general web technologies preferred (HTML, XML, API)

Fusion Applications Support Engineer Provisioning Area Resume Examples & Samples

Fusion Applications Provisioning (Install). Provisioning orchestrates the installation, configuration, and deployment of Oracle Fusion Applications product offerings
Life Cycle Management (Patching) & Upgrades. Change Management (Patching) is about patching FA using the FA Patch Manager, and also the tools to apply Patch-sets and Roll-up patches
Migration. Migrating application unlimited (Peoplesoft, JDE etc.) to Fusion Applications
Setup Manager. Setup Manager enables rapid and efficient planning, implementation and deployment of Oracle Fusion Applications through self-service administration
Operating System (Intermediate): Unix / Linux
Database Related (Intermediate): Good understanding of Database architecture; Proficient in DDL operations; SQL scripting
ERP Related (Intermediate): Previous working experiences with an ERP product (e.g. EBS, Peoplesoft or JDEdwards); Conceptual understanding of SetID
Middle Tier & Networks: Good understanding of 3/4 Tier architectures; Fair understanding of Centralized security (LDAP servers, Single Sign-On); WLS architecture concepts and WLST scripting
XML: DTD's, Namespaces, XML Schemas, XPath and XSLT
Ready to perform in an ever changing environment with a can-do attitude Must have a support background and well-developed troubleshooting skills
Ability to analyze details and work with incomplete or ambiguous data
Knowledge of Application Installs and Life Cycle management
An wide-ranging understanding of traditional and emerging technology

SPP & ID Applications Support Engineer Resume Examples & Samples

Assume the role of SPP&ID Administrator on a number of Projects
Configure the application to suit Client and Project needs
Advise Project teams regarding the implications of engineering strategies and work processes on the set-up, use and handover of project SPP&ID databases
Take responsibility for the integrity and health of Project databases in terms of inconsistency management and maintenance utilities
Act as the interface between ICT and the project team for all SPP&ID related queries and activities
Produce appropriate project documentation including procedures and designer instructions
Prepare project SPP&ID databases for Client handover
Represent the Company at external conferences and user forums as required
Intergraph SPP&ID User and Administration training - Essential
Microsoft Visual Basic - Awareness
Relevant industry project execution experience

Applications Support Engineer Resume Examples & Samples

Resolve ad-hoc requests from users
Automation of solutions through user empowerment
Challenge and vet requests to ensure compliance with our best practices
Support mission critical applications (in-house .NET and 3rd party vendor)
Outage/performance degradation resolutions
Proactively identify issues and resolve them before users are impacted
Participate in the change advisory board (risk mitigation/implementation advisement) and implement change requests
Assist in production releases
Contribute to firm-wide automation framework development
Puppet, PagerDuty (or equivalent), etc
Advise business groups to ensure best practices are met when releasing new applications
Ensure availability and disaster recovery requirements are met
Educate the team on how to properly support the application
Grow yourself and the team by sharing new ways of doing things and challenging the status quo
Constantly improve yourself by furthering and sharing your knowledge
Continually challenge existing processes/workflows to streamline user experience
Participate in an on-call rotation
A passion for simplifying and leaning out complex processes
Strong desire to take ownership in helping to grow a great team and organization - everyone is responsible for bettering the team and themselves
Self-starting, entrepreneurial attitude to continually improve existing applications as well a drive to create new ones
Passion for learning and teaching colleagues the ways of automation through PowerShell
Experience with asynchronous and concurrent processing is required
Experience delivering successful applications through C#/OOP languages
Knowledge of asynchronous task processing, multithreaded programming concepts required
Experience with MVC, Bootstrap, jQuery frameworks a plus
Proven track record supporting full-stack mission critical applications (in-house and 3rd party vendors)
Best practice/performance recommendations (IIS/SQL), incident management, outage resolution
Comfortable administering a clustered SQL environment
Work in a team oriented, source controlled, and continuous integration environment - we use Git and TeamCity for our deployments

Linux Applications Support Engineer Resume Examples & Samples

Working shift: Sunday - Thursday, 10am to 7pm**
3+ years operations support experience in a high-availability environment
3+ years experience working in a cross-functional team environment that includes Technical Support, Developers, SAs, DBAs, etc
3+ years experience of Linux/Unix production environments, networking and security concepts
3+ years experience of at least one high level language (BASH, Perl) and database concepts (SQL) and general web technologies preferred (XML, API)
Experience in Version Control System such as GIT or Subversion
Outstanding English communication skills, both verbal and written and strong customer focus
Experience with NOC tools including ticket systems and monitoring systems and strong understanding of SLA’s

Collaborative Applications Support Engineer Resume Examples & Samples

Responsible for installing and supporting all the Managed Services solution provided by Internet Solutions. Including but not limited to - Hosted Exchange, AntiSpam, Mail Filter Solution, WebEx, Symantec.Cloud, Zimbra and Mimecast Services
Accuracy with regards to installations and keeping customers value added services into consideration, using applicable tools provided to make this possible
Installations of projects within agreed deadlines set between IS and our clients
Punctuality around scheduled meetings and telecons
Set realistic expectations regarding proposed work with the customers and peers
Standby as and when needed in order to provide clients with after hours services on assigned projects
Being able to trouble shoot any issues that arise during the install whether it be part of the testing or reported by the customer. If needed, liaise with the solution architect in order to resolve issue
Represent the Installation Team during technical meetings with solution architect/ technical design authority or other technical bodies within the company
Attending discussions on technical solutions where the project manager/ solution architect has requested your presence and input
Liaise with solution architects/project manager to gather/reconfirm all technical requirements to ensure a competent and deliverable solution is designed
Liaise internally to ensure that any solution has been validated by respective internal processes in regards to the proposals alias
Provide feedback/inputs to your Team Manager on any current processes that you feel could be improved and take active participation in progressing with the process changes, product implementation
Responsible for updating and creating Knowledge Base Articles / Technical Notes
Responsible for recognizing and escalating difficult technical / business issues to the various Infrastructure Team, Sales, Customer Support, or vendors
This candidate would have to be able to work rotational shift work, as well as being available after-hours i.e. Standby availability
Company standards – follow the company prescribed standard – ISO20k and ITIL
Documentation – Document client specific solutions as well as critical processes and procedures to ensure consistency and quality. This position may at time require the individual to occasionally work after-hours work and standby
Customer centric focus
Self-starter and completer
Resourceful
Excellent Ownership
Good relationship builder
Team Oriented
Punctual
Excellent telephonic and written communication skills
Planning or organising
Able to work to tight deadlines and produce solid work that is both correct and to a high standard
Confident in face‐to‐face internal and external meetings. The installations engineer must be able to discuss their subject matter in a way that provides confidence to the customer and demonstrate strong communication skills
Able to demonstrate when required a sound level of understanding across the communications range of technical subjects and be able to apply this knowledge to customer’s specific requirements
Highly self-motivated and work well under pressure

Onsite Applications & Support Engineer Resume Examples & Samples

Assists with interfacing between the field organization and internal support structure by providing timely technical assistance to the assigned customer
Serve as a focal point for problem resolution assistance
Responsible for editing, writing and modifying Service and Training manuals, Field Service Bulletins, and SOPs
Install, upgrade, repair, and maintain instrument systems at customer’s premises
Provide technical support to staff, contractors and customers
Respond to service requests and ensure customer satisfaction
Manage service parts inventory levels
Maintain up to date customer information, technical files and appropriate databases
Provide timely and accurate reports as requested
Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc

Applications Support Engineer Resume Examples & Samples

Analyze/understand architecture, relationship between systems and systems end-to-end order flow
Support Ordering, Provisioning and Billing activities of the order flow for Verizon Broadband Products and services
Analyze, monitor and participate in operational activities and provide IT solutions for our suite of Application
Evaluate solution’s alignment with the end user experience
Monitor and generate reports for operational support activity
Communicate with external teams including the biz clients on various issues and provide resolutions for improved customer experience
Support the strategic initiatives of the organization
Bachelor’s degree in computer science or equivalent work experience
2+ years’ experience in related discipline or 2+ years in support activity using Oracle preferred
Sound knowledge of Oracle SQL/PL-SQL,
Knowledge of DB tools such as Sql Developer or Toad, SoapUI, XML spy
Exposure to Java is a plus
Knowledge of all phases of the Software Development Lifecycle
Problem solving skills to develop quick yet sound solutions to resolve complex issues
Good Communication & stakeholder management skills
Experience working with offshore teams, knowledge of data analytics are advantageous

Fusion Applications Support Engineer Business Intelligence Resume Examples & Samples

As a Senior Support Engineer, you will be the technical interface to customers and last point of contact when they seek assistance
You will also be instrumental in helping to define/refine the future support processes and help prepare the larger support team for the releases
You will be expected to coach, mentor and train your peers in Oracle, interact frequently with senior management in the support and development chain, prepare and present to large and small groups on technical topics
You will be expected to master complex technical issues in different business areas and have the ability to suggest and/or create diagnostics and troubleshooting tools
You will be expected to be able to communicate clearly, both written and verbally, with end users, consultants, developers etc
Maintain documentations for all business intelligence processes. Write and maintain user documentation and learning resources
You should manage the assigned tasks in an efficient manner, based on their priority

Applications Support Engineer Resume Examples & Samples

Respond to end user requests for technical support
Document processes and procedures as developed and/or required
Update and maintain project issues list, prioritize issues
Stay up to date with new products and features that are released

Applications Support Engineer Resume Examples & Samples

Analyze and resolve complex monitoring software problems with Widows or Linux OS issues
Assist USPS development community to perform tests and implement software, adds, and changes
Escalate unusual or unexpected findings to USPS
Provide reports to users and managers of systems status on an as requested basis
Provide weekly status reports and maintains hours worked on projects
Maintain Project plans as necessary then notifies USPS management of critical failures or potential missed milestones
Use change and case management procedures as required
Provide action plan for resolution of any/all faults detected
Perform isolation testing of problem equipment and or software
Provide documentation of all solutions to problems and document all application guidelines and issues
Provide reports to USPS Management to share solutions found
Implement escalation process and or procedures
Follow the appropriate quality assurance program chosen by USPS Management
Perform user assistance
Provide on-site system or application support for deployment/installation as required
Maintain professional appearance and attitude in keeping with the standards on the USPS
Interact with all USPS functional groups to accomplish objectives
Bachelor’s Degree in Computer Science or associated discipline and 2 years related experience. Four additional experience may be substituted for degree
Five years of progressively more difficult systems experience within IT
Ability to adapt to changing requirements
Solid understanding of: Hardware infrastructure, System software infrastructure, Computer operations, and Change management
Working knowledge of one or more operating systems (Windows, Linux), and distributed application architectures (network, web, app, middleware, batch, database, etc.)
Knowledge of network security protocols and firewall rules
Experience with MS Office products including Project and Visio
Must be able to obtain a Position of Public Trust Security Clearance
Vendor training/certifications a plus in applicable products - HPE Operations Bridge, AppDynamics, SolarWinds WPM
Project Management software, Office Software, and Visio experience
Demonstrated experience using enterprise monitoring tools, Windows, Linux, or knowledge of a programming language
Familiarity with a ticketing system such as ServiceNow or Remedy
Experience with PowerShell, Perl or other scripting languages
Local to the Eagan, MN area. This position does not provide relocation experience

Applications Support Engineer Resume Examples & Samples

Experience supporting Microsoft SQL Server
Experience troubleshooting MS SQL Queries, Stored procedures
Experience troubleshooting MS SQL Business Intelligence Tools (SSIS, SSRS)
Experience troubleshooting custom C# .NET applications
Knowledge of Software Development Life Cycle
Basic TCP/IP Networking skills
Excellent spoken and written communication skills in English
Excellent documentation, source code management and organizational skills
Bachelor’s degree and 5+ years of related experience
Experience with MS SQL development (SQL Queries, Stored procedures)
OSIsoft PI System (PI Server, PI Asset Framework)
Development of .NET applications
SCADA/Automation experience (Wonderware, Ignition, PLCs)
Hands on experience troubleshooting and administering Windows Server
IBM Maximo
Oracle Databases & Oracle SQL Developer

Applications Support Engineer Resume Examples & Samples

Provide operational support to Application Engineer, Project Management and customers
Conducts in depth database monitoring and analysis for Sensus Regional Network Interface data streams
Support system integration & analysis for the Sensus FlexNet System
Provide support on a complex system by troubleshooting system configuration, hardware, firmware, and software issues
Develops bash shell/Perl Scripting
You will be responsible for delivering a system solution that is optimized, reliable, and flexible that provides advanced measurement, data collection, analysis and control capabilities and helps our customers improve operational efficiency while reducing their environmental impact

Applications Support Engineer Resume Examples & Samples

Ensure adherence to the company’s process in line with best practice
Monitor, report and attend L1/L2 support issues related to EC3 system applications
Coordinate with software development team to report EC3 system applications bugs
Prepare and execute preventative maintenance activities
Participate in DR (disaster recovery) and update & upgrade activities for applications and databases
Coordinate & Support software development team in software release and deployment management
Document change management and release management activities
EC3 help desk is 24x7 operations, which may require on call duties in case of critical issues
Provide training to end users for EC3 system applications
Keep training documents updated
Participate in training schedules and training feedback analysis
Knowledge and experience on following tools/products is desirable
MS SQL Server, Tomcat, InfluxDB, CENTOS, KAFKA, Cassandra, MS Sharepoint, Arc GIS Server
Proficiency with computer applications MS Office, MS Project
Previous experience in software applications development, support & release management
Previous experience in database support activities
A team player getting along well with people of different nationalities and backgrounds

Enterprise Applications Support Engineer Resume Examples & Samples

Support the sales team post implementation with upgrades and technical requests
Troubleshoot and resolve application issues related to IT users and services
Develop workarounds to existing product lines when applicable

Data Services Applications Support Engineer Resume Examples & Samples

Software Application Development –Working with Data Engineers on internal and external customer projects
Market/Competitor Analysis - Undertake Industry market & competitor analysis / Maintain business division information to support strategy and business development activity. To support identification of white space and resource optimisation. To maintain online market information channels with responsibility to publish updated information on market trends and competitors
Information Management – Own and manage online channels for internal disbursement of marketing information. Administer and further improve Strategy SharePoint site and relevant Intranet pages & promote better strategy information sharing across Management Team. Update and maintain focus vertical market intranet pages and explore mechanism of useful interaction through Siemens social media platforms
General – Support the “Power of One” strategy and work closely with the sales and business management team in all areas to ensure success

Applications Support Engineer Resume Examples & Samples

Provide Applications support for pre and post sales activities for the Thermal Analysis product line
Run customer samples, while generating reports in an effort to close sales
Provide post sales training and trouble-shooting
Teach training courses, both lecture based and hands-on at New Castle and at customer sites
Provide technical support to customers by email, phone, and in person
Provide technical support for Sales Representatives on site assisting in the closure of business
The ability to give Technical presentations during sales calls
Teach demonstrations both in the New Castle office and at customer sites
Minimum of 4 year degree in Chemical Engineering, Chemistry or Materials Science. Masters or Ph.D. preferred
Minimum of 3-4 years’ of relevant industrial experience
Has a clear understanding of the science of Thermal Analysis. Experience in Rheology and understanding of Thermophysical Properties is a plus
Ability to travel by both air and ground carrier

Software Engineer Lead-ci-cd Applications Support Engineer Resume Examples & Samples

Construction and implementation of Continuous Integration and Continuous Delivery (CI/CD) processes
Foster collaboration across functional teams including Development, Infra, and Operations looking for and implementing changes to facilitate faster deployments, shorter lead times in releases
Assist in automating development, QA and release management tasks
25% Manage, build and evolve CI/CD pipelines for LOB applications
Deploy automation of code builds and deployments

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