Director, Retail Resume Samples

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R Boyer

Ray

Boyer

3713 Nadia Port

Houston

+1 (555) 214 5926

3713 Nadia Port

Houston

Phone

p +1 (555) 214 5926

Experience Experience

Los Angeles, CA

Director, Retail

Los Angeles, CA

Douglas Group

Los Angeles, CA

Director, Retail

Ensure proper representation of the Brands through cross-functional collaboration with Trade Marketing, Store Development, and Retail managers
Will manage 1 direct report ( Manager, consultant)
Ensure high employee engagement at every level through effective motivation, coaching, training, and development of personnel in the team
Work across the Central Europe territory with ease
Manage and control operational expenses in line with the Market retail budget
Focusing on the development of a trading and service culture across all our retail stores
Continue to develop the current strategy and financial business objectives

San Francisco, CA

Director Retail Operations

San Francisco, CA

Schuppe and Sons

San Francisco, CA

Director Retail Operations

Create training and reinforce service, product, management, recruitment, and sales training to the store managers and field management teams
Work cross-functionally with internal stakeholders to improve, develop and advocate new promotional opportunities to drive retail conversion
Develop cross functional resources in order to provide support to Field Leadership including SVP/VP; RVP's and District Managers
Contribute in developing business plan and annual budget for eCommerce channel. Supervises development efforts including content design and update
Create and communicate relevant and effective presentations for team meetings
Train, assess and coach Sr. Regional & Regional Managers while facilitating a team environment to meet region and/or company objectives
Reviews processes with a view toward continuous improvement in direct reports, products, and services

present

Detroit, MI

Director, Retail Development

Detroit, MI

Kassulke LLC

present

Detroit, MI

Director, Retail Development

present

Develop, lead, and manage a team of high-performing sales executives on ways to improve their sales performance, achieve goals, and obtain expected quotas
Develops retail timing & action calendar that directs internal and external teams to meet deadlines and streamline processes
Analyzes retail sales, develops and updates retailer budget. Monitors expenses & maintains expenditures under company budget
Thrives in a fast-paced work environment
Works with Consumer Products team to represent WWE at all relevant Consumer Product trade shows and new business meetings
Plans and executes Talent appearances for key retailers to help drive merchandise sales
Proactively analyze data and communicate recommendations to improve efficiencies and increase sales

Education Education

Bachelor’s Degree in Business

Ohio University

Bachelor’s Degree in Business

Skills Skills

Be a strong people manager committed to developing potential and with good coaching skills
10 years of functional experience in the retail and trade marketing Industry, ideally in apparel/fashion/shoes or FMCG, with an operational background and working across different countries
Strong industry knowledge, across divisions: footwear, apparel & accessories, and across BUs
Good communication skills with direct reports and counterparts
IT skills: Outlook and Word: Basic; PowerPoint & Excel: advanced
Excellent presentation skills
Strong leadership & management skills
Strategy – ability to provide input to and implement strategy
Work experience in a US headquartered company
Fluency in English and French

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15 Director, Retail resume templates

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Director, Retail Promotions, Gap Brand Resume Examples & Samples

Drive Commercial Planning
Collaborate with Global Marketing Strategy Team on keyannual and seasonal strategies
Collaborate with Gap Strategy Team on long range planninggoals
Collaborate with merchant partners on key category growthdrivers
Lead cross-functional team meetings on pre and in seasonplanning ensuring clarity on inputs and outputs and keeping team on track todeliver on plan
Lead conversation on pre-season commercial planning
Drive conversation on in-season contingency planning
Serve as clearing house for all commercial planning details
Communicate updates to all involved teams
Support Sr. Director, Merchandising Strategy/Operations on strategic andorganizational initiatives
Strong overall Marketing experience with Fashion, Retail orother Consumer Goods Brands
Excellent communication skills - both written and oral
Strong Influencing/Negotiating skills with sr leadership
Experience working cross functionally in a retail org
Deep experience in one of the following retail functions –marketing, planning, or merchandising
An expressed understanding of the Gap brand (includingaesthetic, taste level, competition)
Skilled and experienced in creating traffic drivingpromotions
Proven experience and ability to work with cross functionalorganizations
Must be able to manage multiple complex projectssimultaneously in a fast paced environment
Dealing with ambiguity - can work autonomously andeffectively navigate through change; maintains composure in times of stress
Learning on the fly - enjoys the challenge of unfamiliarityand new tasks; learns quickly when facing new problems
Experience in promotional planning preferred
Marketing operations experience preferred
Experience working with international teams preferred
Minimum 8-10 years retail experience
Fashion, Retail or other Consumer Goods Brands work experience

Finance Director Retail Ecom Resume Examples & Samples

Develops and monitors financial plans, targets, strategies and controls that focus on achieving desired financial and business objectives for ecommerce region North America Including adidas and Reebok eCom as well as Customer Relations (SLD and M&N)
Plans, budgets, closes, forecasts and controls full adidas, Reebok and Rockport NAM E-com P&Ls
Build financial models to evaluate new business opportunities, to analyse current business performance driving improved sales and profitability
Responsible for target setting, budgeting, forecasting, analyzes, long-term financial planning and financial modelling
Prepares and/or lead timely and insightful financial analysis of pertinent information to determine the progress against the strategic plan, budget and forecast to ensure integrity of the financial statements
Develop and monitor the appropriate metrics focused on Sales, Margin, Marketing and all other Operating expenses
Continuously innovates E-com KPIs and reporting environment to educate retail, finance and other non-financial managers to track performance of adidas, Reebok and Rockport NAM retail
Analyzes proposed business risks and opportunities to determine impact on financial results, including post mortems on outcomes
Works with Distribution Center to drive eCom operational efficiencies
Leads teams of finance professionals in the areas of in-line and customization
Strategizes cross functionally to optimize divisional profitability, growth prospects and support of regional finance and branding goals
Serves as primary interface to Chief eCom Officer and ensures all ecommerce reporting, compliance and other standards are achieved
Leads interaction with financial shared services on all issues related to adidas, Reebok and Rockport NAM e-com activities
Acts as key member of Retail finance team, bringing best practice, input and collaboration to ensure achievement of cross-functional targets
Communicate financial results and objectives with business partners and senior management. Educate the team on financial metrics, goals and initiatives
Expert knowledge in Finance and Accounting and high level understanding and proven track record with retail math and retail financial drivers
Ability to think strategically, synthesize the most complex data and develop innovative solutions within an entrepreneurial environment
Ability to effectively present information and respond to information requests from senior executives, stakeholders, cross functional business leaders, peers, clients, and customers
High level skills in Excel, Access, Word, PowerPoint and Business Objects (or other reporting software)
A proven track record of executional excellence in an environment that requires a detail-oriented approach and the ability to manage multiple priorities to accomplish assignments simultaneously under tight timelines
Ability to coach, manage, align, motivate and develop direct reports
Desire and ability to work closely and collaboratively with other members of Finance and Retail leadership teams
Ability to execute scenario planning and post-mortems for diverse retail finance challenges and opportunities
Advanced degree or qualification in Finance, Economics or Accounting (e.g. MBA or CPA)
7-10 years of broad based operational finance experience with progressive responsibility in industry leading companies, with mandatory retail finance experience
ECom or Retail Finance experience preferred
Minimum of three years successfully leading, managing and developing a team
Solid accounting skills and experience
Familiarity with SAP, COPA and other relevant adidas and Reebok industry Finance systems/analytical software a major plus

Consulting Director, Retail Resume Examples & Samples

A BS degree; MBA preferred
15+ years of experience working within a professional services consulting environment for retail clients
Must have led a relevant consulting group or practice
Strong client development and an active professional network of contacts
Membership and visibility in relevant professional organizations
Publication in designated area – this is ideal, not required
Strong project management methodology background, including schedule, scope, issue and risk management experience, change management, strategic planning and analysis
Industry designated certifications is a plus
Strong communication skills to be able to work with clients and present to C-level executives
Ability to travel as required managing national clients and engagement teams

Director Retail & Small Business Collections Resume Examples & Samples

Provide strong leadership to motivate individual and team performance
Develop strong relationships with stakeholders in IT, Operations and Provisions in local and interntional locations
Lead the strategic management of collections by ensuring all credit risks are understood and quantified
Provide effective governance, ensuring adherence to the International Banking policy for collections and recoveries
Lead initiatives to strengthen the effectiveness of collections
Provide ongoing reporting and analysis on collections strategies to ensure optimal profitability
Strong knowledge in designing analytically-derived collections strategies, leveraging all available tools and capabilities including systems and models
5 years of solid experience leveraging 3rd party vendors to further optimize recoveries
Working knowledge of collections operations

Director Retail Business Services Management Resume Examples & Samples

Consolidate key ‘like’ activities across Retail IT (H1 and Senior Products) and develop TQM and ITIL practices to drive consistency, operational/cost efficiencies and enhanced customer satisfaction
Consolidate ‘Government Relations’ activities – H1/Medicare/Medicaid – both State DOI and CMS, and establish communication plan to raise awareness of key issues impacting Retail, and proactively engage in helping to influence and shape policy as it relates to Retail and IT
Establish a center of competence around process engineering and process mapping to look across value streams, and apply consistent methodologies across Retail initiatives. Ensure end to end processes and systems design align with voice of the customer and deliver the business strategy. Ensure promised results are delivered for the money spent
Working closely with the Corporate Enterprise Architecture team, deliver alignment of business processes, information architecture and applications in accordance with standards, guidelines, and strategic roadmap. Focus on continued reduction of complexity, consolidation of application landscape and avoid functional overlaps and double-developments
Actively engage in decommissioning activities, and establish process rigor and management oversight to further drive out cost and complexity, and to ‘Pioneer Simplicity&#8217
Instill quality rigor through consistent enterprise class quality assurance and testing disciplines across Retail related deployments
Develop, maintain, and coordinate consistent “Playbook” for all aspects of IT AEP and OEP support to ensure operational excellence during AEP/OEP and readiness prep
Deliver a transparent and clear project planning, prioritization and cost/benefit controlling service across H1 and Senior Products – enabling the business to make the most effective investment decisions
Provide consolidated view of all key efforts across the departments to ensure resources are aligned, efforts are on track, and key issues are identified, communicated, and mitigated timely and consistently
Centralized budget oversight including consistent resource planning. Track and ensure monies spent deliver the capabilities and values promised
IT KPI performance measure, tracking, and oversight. Identify and monitor key IT Performance Indicators in a consistent manner across all departments and provide visibility to issues so that department leadership can respond appropriately
Advanced business or IT degree
At least 10+ years of overall professional experience in a role with strategic planning, resource planning, business process engineering, and budgeting
Demonstrated success leading large scale projects/programs, including technology solutions
Strong analytic, organization and problem solving skills enabling sound decision making
Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
Experience with leading people leaders driving a highly engaged and well performing team
Commitment to developing team members for professional growth
Demonstrated success driving results through KPI management
Strong understanding of business strategy and demonstrating delivery of strategy
Strategic thinking and planning capabilities; organized and detail-oriented
Business Process Management leadership e.g. Six Sigma, Lean, etc
Strategic Project Portfolio Management
Enthusiasm and self-motivation essential; a confident change-agent; strong presentation skills (oral and written)
Technology savvy with experience leading technology teams and managing vendor relationships
Knowledge of Humana’s internal policies, procedures and systems
Master of Business Administration

Senior Director, Retail Systems Resume Examples & Samples

Vision - This individual will recommend and develop the strategy and delivery of Retail Systems for Sephora USA, Inc
Business Interaction - Builds partnerships with business units. Uses relationships as the primary source of business initiative planning and prioritization. Ensures FSC and Stores are receiving excellent customer service in while interacting with Support Services
Budget Management - Identifies and proposes yearly budgets and ensures support spend and operational expenses are in line with approved budgets
Maintenance and Support - Provides support for all operational systems within defined Service Level Agreements. Investigates and implements efficient team responsibilities and work processes to meet support objectives and to maximize team member involvement on business initiatives
Staff Development - Directs staff toward achieving business and personal development objectives. Provide consistent and clear feedback to team members on performance against goals and objectives. Assesses individual contributions and potential to develop actions plans for improvement
Drive for Results - Positive energy and relentless drive- inspires and encourages teams and partners to press forward, even when plan is ambiguous. Never stops
Vendor Management - Ability to manage vendors, track Service Levels, manage cost model, renegotiate contracts, and drive to amazing vendor performance
Minimum 10 years experience in a medium to large retail organization or retail consulting organization
Minimum 6 years experience in IT management positions
Must have experience with supporting retail technology, trending issues, escalating problems and managing incidents
Experience in managing IT operations and infrastructure is preferred
Successful in building relationships with leaders, peers and reports
Experience developing strategic and tactical plans to meet business objectives
Experience building and developing a team of technology professionals

Director, Retail Risk Analytics Resume Examples & Samples

Credit Risk Model and Credit Scorecard Development
PD/EAD/LGD segmentation including parameter calibration and regulatory and internal economic capital estimation
Net present value (NPV), profitability and Risk Adjusted Return on Capital analysis
Forecasting models for losses, risk weighted assets, and credit capital over both short and long term planning horizons
Analytics for Pricing Optimization and limit management of Consumer Products
Acquisition Channel Evaluation
Up-lift / Incremental modelling
Optimization of Customer Treatment
Measurement techniques and methodology for estimating credit quality and asset correlation for consumer loan portfolios
Measurement techniques and methodology for determining appropriate downturn LGD and EAD parameters for consumer loan portfolios
Integrating capital allocation and customer behaviour analytics to optimize pricing, adjudication, and account management decisions and strategies
Integrating Risk-Adjusted Performance Measurement
Stress Testing consumer portfolios and loss exposure under different extreme scenarios
Enhance forecasting models for expected losses, risk weighted assets, and credit capital over both short and long term planning horizons
Advanced knowledge of credit capital methodology, risk-return optimization, and the mathematics around quantifying portfolio loss distributions
Excellent recruiting, coaching and mentoring skills – developing and leading a high performance team
3+ years managerial experience leading a team of 10-15 risk professionals
3 + years of experience in developing and integrating credit capital methodology for consumer loan portfolios
Thorough understanding of all three pillars of Basel II and the necessary elements of maintaining regulatory compliance using the Advanced IRB method
Ability to relate analytical and capital expertise to business problems, formulate business recommendations and communicate effectively to a non-analytical audience
Excellent time and resource management skills, flexibility and resourcefulness to interface and collaborate with internal and external groups
Knowledge and ability to develop and apply financial analysis to business and strategic issues and mentor team members to develop these skills
Excellent communication and presentation skills (both written and verbal)
Experience managing a team that develops quantitative models

Senior Director, Retail Environments Resume Examples & Samples

Bachelor’s degree in visual merchandising, marketing, or related field –or- additional work experience equivalent to a degree
15+ years in-store marketing or retail marketing experience in progressively responsible positions required
Experience must also include at least 10 years of previous management of functions with global responsibilities

Director, Retail Product Strategist Multi Resume Examples & Samples

Partner with MAS and Beta strategies portfolio management teams, strategic product management, marketing, product specialists and sales teams to develop comprehensive business plan and future vision of the MAS and BS platforms within EMEA Retail
Organize a “virtual” team that meets regularly to discus and execute on asset class plans
Help define and position BlackRock’s competitive advantage in the MAS and beta strategies landscape; understand industry dynamics, drivers of growth and how to effectively position BlackRock’s funds in this context
Regularly communication with regional stakeholders and sales heads to understand sales and client feedback around the reception of product messages and positioning
Oversee communications regarding fund manager changes
CFA preferred; MBA a plus
Strong understanding of the Asset management industry with a preference for a product specialist / PM background
Preference for multi-lingual candidate (German or French as second language)
Solid interpersonal skills and ability to quickly form meaningful working partnerships and demonstrate leadership
Strong presentation skills and ability to deliver pertinent facts in a concise fashion

Director, Retail Allocation Resume Examples & Samples

BA or equivalent degree
Knowledge of retail buying, planning, allocation and data warehouse systems
Finance, management accounts, budgets, forecasts, sales, margin, % inventory
Comprehensive understanding of overall business operations
5+ years of Retail Merchandise Planning and/or Allocation experience
3-5 yrs of management experience or comparable exp. in a team lead, project mgmt. capacity where leading and training were part of the responsibilities
Experience in key distribution channels-wholesale, retail and online
Experience with influencing sr. level leaders-managing complex relationships/stakeholders

Director Retail Risk Management Consumer & Micro Finance Resume Examples & Samples

Manage the transformation of Consumer and Micro-Finance Risk Management across designated Region and incorporate the Bank’s Risk culture in new acquisitions
Exercise Effective Governance and Provide Counsel/ Guidance with respect to Policy, Compliance and Audit Recommendations
Proven experience in managing Consumer and Micro-Finance portfolios in emerging economies (particularly Latin America) with indepth knowledge of the industry and concepts such as unbanked segment participation, micro-lending, non-traditional data sources for credit scoring
Project management skills to prioritize, manage and implement a variety of competing initiatives, on a concurrent or staggered basis, with a proven track record of success in leading and implementing change initiatives in the banking
A minimum of ten years with a world class organization in the risk/portfolio management field, with a proven track record of success in leading and implementing change in the financial services sector
Working knowledge of Marketing Analysis Models such as Attrition, Profitability, Retention, Collection Recovery, Customer Life Cycle, etc
Exposure to the projection of delinquency rates, loan loss provisions and recoveries
Strong negotiating/leadership skills in conducting day to day business

Director Retail Risk Management Latin & Consumer\micro Finance Resume Examples & Samples

Manage the transformation of Credit Risk Management across Latin America and incorporate the Bank’s Risk culture in new acquisitions
Proven risk management experience across Mass Market, Consumer/Micro-Finance and Retailer segments, with a particular focus on emerging economy dynamics (specifically Latin America)
Strong knowledge in the use and development of credit scoring models, including behavioural, custom and credit bureau scores, marketing models (attrition/retention) and their respective validation process
Project management skills to prioritize, manage and implement a variety of competing initiatives,on a concurrent or staggered basis, with a proven track record of success in leading and implementing change initiatives in the banking
Strong statistical and MIS background, including the ability to apply standard statistical techniques using available business intelligence software tools to extract, analyze and manage data for segmentation and clustering purposes at the customer, product, country and/or regional level
Strong leadership/innovative and motivational skills are required in order to influence change
Working knowledge of Marketing Analysis Models such as Attrition, Profitability, Retention, and Credit Risk Models, such as Collection Recovery, Customer Life Cycle, Bureau, etc
Exposure to the IFRS provision methodology, including projection of delinquency rates, loan loss provisions and recoveries
Familiarity with and knowledge of risk management best practices, particularly from a global perspective
Strong financial analysis and written skills complemented with solid deductive reasoning, sound judgement and creativity

Senior Director Retail Merchandising Systems Resume Examples & Samples

This position will be responsible for all Retail Merchandising technology
Primary focus of this position will be to Plan, coordinate, and supervises all activities related to the design, development, and implementation of the organization's Merchandising applications and support function
Build partnerships with key business stake-holders, vendors and IT resources to ensure project roadmap and design remain aligned with business priorities
Provide management and leadership of the Retail Applications support and development team, to include full responsibility for the recruitment, development, training, and team building
Functional improvements related to support and project deliverables
Manage and maintain scheduled deliverables in a strategic partnership with outside vendors
Manage and maintain scheduled deliverables from within other areas of IT
Responsible for developing and integrating best practices and technology standards across the IT organization
Manage multiple development streams supporting different lines areas of business
Work closely with business teams including Merchandising, Planning, Allocations, Supply Chain and Finance in US, Europe, Canada and Asia
Partner with other members of IT to ensure Global retail initiatives align with operational needs
Partner with IT security and compliance team to maintain a secure environment
Develop 3 year strategic roadmap and budget to continue to improve business process efficiencies
Benchmark retail industry trends to help to define and expand Systems strategy for Multi-channel retail Technology
Responsible for project assignments and update communications to the PMO on open tasks, statuses, issues, resolutions and best practices to develop domain operational excellence
This individual must possess a strong understanding of support of Retail Merchandising, Retail Pricing, Supply Chain, data security, development lifecycles, with capacity to lead related projects and objectives
Candidate should have worked on or implemented complex ERP Systems solutions within a retail space
Candidate must have a good knowledge on providing technical, functional and operational support within an in-Store and supported Backend systems
Candidate must demonstrate good understanding and experience in building an IT support model to meet holiday volume demand
Formal understanding with applied experiences in project management process and methodology
Should have good interpersonal skills to deal with direct reports, user community and vendors

Senior Director Retail & Franchise Operations Resume Examples & Samples

Define the Service Level Agreements (SLA) concerning Operations in close cooperation with the Retail Directors (RDs). These SLA will define the basic for all future global SLAs concerning Operations. Ensure consistent implementation of the (SLA) across assigned markets to define the operating framework for retail in the markets
Meet and exceed agreed Key performance Indicator (KPI) targets for net sales and profitability. Lead and inspire assigned Market and Retail Back Office (RBO) teams to meet or exceed commercial goals and KPIs, and build brand equity
Ensure full implementation and tracking of the Global Store Operations policy framework (the adidas Group way) our best practice in delivering retail efficiency
Drive "Selling Culture" in which all members of Retail and Franchise understand and actively respond to the changing needs of our consumer (consumer demand, changing trends etc.)
Influence and Input into the global store operations strategy. Ensure regional aspects are considered and reflected. Ensure flawless execution of the strategy in close cooperation with Global, Market Heads and RD's
Define and raise the profile of field and store roles throughout the organisation
Establish a communication process that is reflecting store needs. Make sure all relevant communications from RBO is shared across the field and store and franchise communities for allocated markets
Act as the conduit between markets and global organisation (HR, Visual Merchandising (VM), Retail Marketing and Systems & Processes, IT) to ensure optimal service to the retail field, including service on systems development items
Lead a culture of sharing and adopting best practice across assigned markets
Drive the evolution of Store Portfolios and Environments with current and future Retail trends in mind
Drive the implementation of franchise synergy framework at a market level in your responsible region. Provide guidance on operation of the franchise business in the market in line with group guidelines, share best practices across markets
Other duties as requested by your manager (potentially managing an incubator market)
8 - 10 years systems and processes experience
3-5 years management experience

Regional Director, Retail Development, Latam Resume Examples & Samples

Execution of Store Staffing excellence - quantitative / qualitative
Seasonal reporting to Account & Sales teams by Selling Specialist
Communication with Account Sr. Management and Sales teams
Execution of RL brand standards - #1 location and expected presentation standards
Coaching / Training / People Development
Responsible to recruit, hire, coach and manage a strong & professional
Brand Manager team - internal and with Account partners
Provide ongoing hands-on training on the following
Clear delivery of departmental goals & expectations
Driving your business while looking for opportunities
Planning your floor and floor moves & merchandising impactful presentations
Communication - immediate and concise
Seminar preparation and planning
Excellent merchandising skills; Ability to react to business needs and trends quickly, and provide direction to their teams
Creative thinking and strong visual sensibilities to support execution excellence
Individual monthly/quarterly visits with each Brand Manager
Monthly group conference calls (Sales owned) with all Accounts, to include Buyer, Asst. Buyer, Planner, Account Executive, and Brand Managers
Current business performance by key item, classification, BSR, fashion
Staffing - quantitative / qualitative using Account metrics
Product deliveries and markdown strategies
Monthly (or impromptu) RVP, RMM, District Mgr (store line mgmt.) meetings to address issues timely
Strategic quarterly/seasonal Account meetings to review opportunities / issues by door

Director Retail Deposit Risk Resume Examples & Samples

Support roll out of Retail Deposit Risk Oversight framework and support broader Liquidity Risk Management oversight in line with industry best practices and regulatory guidance
Coordinate management of contingency planning for Liquidity risk, with Treasury liquidity management team
Build relationships with the various business leadership teams while providing thought leadership and guidance around retail deposit risk practices
Provide independent assessment and effective challenge of underlying liquidity stress assumptions related to deposits
This individual would be expected to work with Risk, Treasury and Finance teams to enhance reporting of Deposit risk to management committees
Work with Director of Liquidity Management to ensure material risks are disclosed in management committees
Work on due diligence efforts related to new products or portfolio acquisitions
Bachelors’ Degree in finance, mathematics, business administration or economics and minimum of 7 years of experience in a wide range of markets; consumer banking/financing business
Detailed comprehension and application of Basel III Liquidity rules, specifically related to Retail Deposits
At least 5 years of experience working with or managing advanced risk analytics
MBA, CFA, FRM or equivalent preferred
Demonstrated quantitative skill-set
Advanced Excel , data analysis skills
Excellent leadership and influence skills
Superior communication and interpersonal skills
Deep knowledge and liquidity expertise related to retail deposits
Prior experience at a direct to consumer deposit business preferred
Prior work experience in Finance, Capital Markets or Treasury,
Experience in an oversight or controls function a plus
Experience/understanding in Operational Risk a plus
Experience in a matrix organization and global environment
Strong process orientation and analytical skills
Proven change agent

Director, Retail Stores Resume Examples & Samples

Educational/Position Requirements
5+ years of specialty retail at a multi-store level, RM experience preferred
Associates Degree (AA) or equivalent from two-year college or technical school; or three years related multi-store experience and/or training; or equivalent combination of education and experience
Previous multi-unit management and training experience required in specialty retailing
Outside projects: 2 years supporting district, region, or company
Preferred high volume
Ability to lead, coach and develop staff to improve performance and achieve professional goals
Ability to inspire confidence, respect, enthusiasm and cooperation
Outstanding interpersonal skills with an emphasis on building partnerships, managing conflict and negotiating
Regularly interacts with the public in an often crowded and noisy interactive store environment
Tech savvy and versed in mobile in POS
Frequent travel (approx. 30% or more) often with little advance notice is required (including air & overnight travel)
Special Physical and/or Mental Requirements
Willing and able to work additional hours when needed
Frequent travel (approx. 30% or more) often with little advance notice is required (including
Air & overnight travel)

Director, Retail Stores Resume Examples & Samples

5+ years of specialty retail management at a multi-store level, RM experience preferred
Bachelor’s Degree or equivalent from 4 year college or technical school
Outside projects: 3+ years supporting district, region, or company
Strong Business Acumen and Financial, P&L Understanding
Excellent Communication and Organizational Skills
Ability to effectively plan, organize and manage time in fast paced dynamic business
Tech and Digitally savvy and versed in mobile in POS
Knowledge and understanding of all retail related business systems and office programs

Director Retail Online Channel Resume Examples & Samples

Leads a team that partners with the Self Service Banking team and technology partners to implement, operate, and support divisional Retail Online Banking and Omnichannel initiatives
Participates in the definition of medium and long term strategies for the Retail Online Channel, providing technical subject matter expertise
Manages the successful and timely delivery of technology projects that are foundational for the Retail Online strategy
Defines and maintains the technical roadmap that allows the International Bank to deliver on its Retail Online strategy in a timely, flexible, and cost effective manner
Brings to the International Banking Division subject matter expertise in online technologies, best practices and future trends
Leads technical vendor selection processes, and manages the vendor contracts following implementation
Work with the team to clearly articulate business outcomes, which include the identification of desired business outcomes, underlying assumptions; business and technology costs, risks and benefits; necessary prerequisite initiatives; required supporting actions and intermediary outcomes. Other accountabilities are determination of organizational and financial feasibility of projects, including the completion of the business case, identification of required resources, identification of interdependencies and pre-requisites and preparation of an appropriate governance and risk management plan
Leading the Retail Online team and maintaining the momentum of the channel initiatives against background of changing and occasionally conflicting priorities. This includes a balanced and timely approach to problem resolution and escalation, where required, to higher levels of management using a governance structure that has been put into place and maintained by the Director
Leading and mentoring a team of Delivery Managers, Business Analysts and contractors
Excellent team building and leadership skills and demonstrated ability to effectively lead and coach technical and non-technical teams with at least 10 years of technical leadership and people management experience
At least 8 years of experience with customer facing channels such as online, mobile or contact centre, and proven experience leading project managers and business analysts and leading complex multi-regional programs
Strategic thinking and influencing skills with strong problem solving and negotiation skills
Excellent oral and written communications skills and ability to effectively communicate with individuals from various organizational functions and levels of seniority
Effective scope planning, cost estimating and financials management skills
Experience working outside of North America and with multi-regional teams will be an asset

Executive Assistant to Director, Retail FC s Resume Examples & Samples

Provides administrative support to the area executive. Judgment and initiative are required in certain situations
Administers programs, projects, campaigns and/or processes for the operating unit served
Coordinates managerÆs schedule, makes appointments, and arranges and coordinates travel schedules
Answers, screens, and directs incoming calls determining those which can be handled by subordinates to the executive
Assists in the preparation of administrative reports, performs difficult and/or sensitive information gathering, computes statistics, and distributes such reports to the appropriate people
Greets internal and external customers answering questions of a complex nature
Sorts and distributes incoming mail as well as preparing outgoing mail and other correspondence. Responds to incoming mail and other materials not requiring the attention of the executive
Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities
Contacts key executives, board members, external management personnel, and other persons important to the bank to transmit information and obtain data
Types letters and reports from rough drafts, making changes in grammar, punctuation or spelling as needed
Organizes and maintains confidential file system and files correspondence and other records
Requires ability to properly read and write well enough to type, edit, and proof general business correspondence and prepare reports as normally acquired through completion of a high school education
Requires in-depth knowledge of company policies, procedures, and operations in order to assume a variety of administrative details usually acquired in five or more years of secretarial/administrative experience including at least three years with company
Must be able to accurately and efficiently record and type dictation involving a normal range of business vocabulary or a limited and recurring range of special terminology normally acquired though a one year business college program
Experience with Microsoft office products, such as Word and Excel is necessary

Director, Retail Vertical Partnerships Resume Examples & Samples

Protect and grow Viacom’s share in the Retail advertising market and respond to overall market challenges
Unearth potential new revenue streams outside of traditional media budgets by cultivating deep and strong relationships at all levels within the client’s organization
Serve as an external consultant with strong insights on Viacom initiatives as well as broader industry perspective to become an invaluable resource to our clients
Gain access to senior clients in order to collaborate, problem solve and drive their business
Be an expert in the Retail Industry through consistent consumption of analyst reports, quarterly earnings, press releases, syndicated research, trade articles and events and share that knowledge across the organization
Help develop first in class marketing solutions for Retail clients that include and include amplification plans across our distribution channels
Collaborate with the base sales teams who service and maintain the buying agencies for Retail accounts and communicate
10+ years of experience in Television and/or Online Ad Sales
Demonstrated leadership within a sales organization with a proven record of success
Senior relationships with advertisers at the client and agency level
Additional Qualifications
Experience working in a retail, consumer products is a plus
Strong strategic, analytical, presentation, and communication skills
Confident, tenacious, diplomatic, collaborative
Entrepreneurial spirit and aggressive attitude towards exceeding goals

Director Retail Concepts Resume Examples & Samples

Partner with the Senior Director of Global Retail Concepts and steer the development of adidas’ future Retail Concepts strategy globally to further enhance adidas’ labels and categories and achieve commercial needs
Partner with market roll-out relevant teams to create clear requirements and development of guidelines, structure and positioning for markets to implement the concepts whilst ensuring continued alignment to Brand objectives and positioning
Lead the partnership with external agencies
Participate in Sub -Department development and reduce to tactical for own area
Proven track record in retail concept design development and implementation
Interest in technical & design innovations
English fluent : written & spoken. Another European language is an advantage
10 years relevant experience in retail development and design including fashion retailing
3 years working with Global markets or 2 years working in a relevant adidas market

Director Retail Concepts Resume Examples & Samples

Setting of Retail Concepts objectives, strategies and priorities within own area
Ensure training to market place including a communication loop for implementation learning and further enhancements
Drive highly complex and impactful projects and complex tasks requiring in depth knowledge and judgment within design concepts
Conceptualize new methods or processes
Monitor the Retail industry (brick and mortar and digital) for best practices to understand the trends
Drive for industry leading innovations in Retail Design. Build business cases and studies for capital investment opportunities to realize Concept proposals, with a focus on commercial and Brand right consumer experiences
Management of the team
Mentor team members as assigned
Provide broad context of activities to the team and set objectives while providing expertise for supervised area
Accountable for performance reviews and identifying development needs of assigned teams. May have some recruitment and salary review responsibility
Control of the overall budget and planning of assigned projects
Steer a wide range of complex assignments with global responsibility. Drive Global projects as assigned
Self-initiate assignments with emphasis on strategic & tactical focus
Additional special projects as assigned or agreed

Director, Retail Operations Evolution Fresh Resume Examples & Samples

Collaborates with cross-functional teams to support store operations and to execute business unit initiatives
Participates in cross-functional teams to enhance the service experience for customers and increase profitability, including identifying, planning, and executing opportunities for growth and expansion
Progressive experience managing in multi-unit retail, restaurant or service organizations 5+ years
Product development 3 years
Financial analysis and profit and loss responsibility
Marketing or market development
Progressively responsible retail experience in a quick casual service environment
Ability to work effectively from strategic directives to the formation and execution of detailed program plans, including the ability to lead integration of required cross-functional business units
Ability to address ambiguous situations, identify information needs and potential sources, and map a course of action to define issues and coordinate work streams
Leadership courage and advocacy skills in the face of different opinions on issues, and the ability to effectively manage conflict discussions
Demonstrated in planning and organizational project management, creative and analytical problem-solving, communication and presentation
Ability to create and manage work group environments that inspire teamwork and open communication, including a shared willingness to challenge each other’s ideas in pursuit of the best solutions
Experience working with partners at multiple levels within the organization (operations, category/marketing, supply chain, finance, human resources, legal and other functional groups)
Basic skills in Microsoft Word, Excel and PowerPoint

Director Retail FX Resume Examples & Samples

Delivering market leading retail FX capabilities and strategy throughout the Canadian bank branch network
Positioning retail FX for the technological advances of the future
Developing and leading new growth opportunities in Canada
Partnering with technology team to develop and implement solutions at the branch level
Providing leadership delivering excellence in and a consistent customer experience
Maximize efficiencies in the delivery of retail FX
Delivering subject matter expertise
Building strong relationships with Canadian Banking
FX and capital markets, additional experience in retail banking or global transaction banking would be considered an asset
Developing and implementing business strategy
Excellence and experience in client relationship management
Solid understanding of the banking regulatory environment
Strong writing skills - with the ability to write concisely; exceptional technological & analytical capabilities
Knowledge of developments in the FX retail space
Knowledge and some experience with small technology companies would be an asset
Ability to work independently, within a small team and capable of collaborating with internal groups
Willingness to work extended hours

Director Retail Channel Execution Resume Examples & Samples

Retail Execution of all BCE initiatives supporting over 400 corporately owned stores
Retail Training overseeing the design and delivery of a wide range of training and development programs to maximize individual, team and organizational effectiveness
Proven track record of success in telecom industry over 5-10+ years
Previous experience in strategy, channel execution, training and communications
Proven ability to measure program effectiveness and recommend modifications as required
Must be agile to stay informed on policies and procedures, product offers and industry knowledge in a rapidly changing environment
Must possess a passion for technology to stay at the forefront of industry trends
Demonstrated ability to manage and lead high performance teams
Strong analytical skills, financial aptitude and attention to detail
Ability to manage multiple priorities at the same time and to work effectively with other functions to ensure deadlines are met
Exceptional facilitation skills, oral and verbal communication
7+ years retail and / or channel experience
7+ years experience in a leadership role
Experience in a large organization and the ability to work with cross functional stakeholders
University degree with a focus on Business Administration, Marketing or other equivalent
LI-VL BCE:WKP #feature

Director, Retail Resume Examples & Samples

Maintain ongoing buyer and marketing relationships and communication with key retailers in each territory
Support the EMEA retail strategy that achieves/supports organizational objectives including, market share, volume, revenue, placement and brand awareness
Responsible for organizing key meetings for film property presentations with retailers and collaborating with local agent, licensees, theatrical and dvd teams
Primary partners are VP Global Retail, local brand director, local dvd ,Global Marketing and Franchise teams
Oversee execution of complex marketing programs that cross multiple business segments (toys, dvd, apparel) and marketing vehicles,( in store, online, social, media, circular, PR, events)
Be knowledgeable and up to date on retail and marketing activity and trends in EMEA
Reports to VP Global Retail with dotted line to VP CPG EMEA
Position is based in London
Will manage 1 direct report ( Manager, consultant)
5-10+ years of retail marketing and brand licensing
3+ years of EMEA experience and understanding of consumer products landscape
Ability to speak more then one European language a plus

Director, Retail Store Construction Resume Examples & Samples

Ensure Vera Bradley new store construction, expansions and remodels are completed on schedule and within budget
Responsible for all phases of construction including but not limited to: selection of general contractors, securing contractor bids, monitoring all phases of construction, close out of job, etc
Ensures utilization of suppliers that provide highest level of quality at the most competitive price
Collaborate with store design team to plan, prioritize and coordinate design and construction schedules
8+ years retail or commercial construction and/or facilities management experience
Directing, managing/supervising experience required
Collaborative, while able to influence and lead and build productive teams and cross-functional relationships
Proven ability to make business decisions that are consistent with the brand and Company objectives
High level of planning and analytical skills to track performance using financial metrics
Ability to create a supportive environment for associates to demonstrate new capabilities and behaviors. Shapes developmental roles and stretch assignments to balance individual and organizational needs
Advocates movement of talent throughout organization. Identifies top talent to build succession pipeline
Contributes to the development of the functional strategy; executes business plans
Good judgment, self-motivated with ability to work with little direction
Excellent organization and follow through skills
Excellent written and verbal communication with the proven ability to set and communicate team priorities
Construction site environment – walking, standing, bending, reaching, stooping

Regional Director Retail Operations Resume Examples & Samples

Participates in the development of financial plans for their area of responsibility. Actively reports on results
Participates in the development of the strategic plan for retail store operations to achieve the Retail business plan
Responsible for overall sales and expense results by store. Reports on results, and leads the execution through the District Managers to enhance field performance in the areas of sales generation /KPIs, cost controls, team development, visual and brand management, and superior customer experience
Continuously analyzes store results and direct activities to maximize performance
Leads, directs, and develops direct reports as well as store associate programs, ensuring talent development and succession planning to maximize performance, bench strength, and individual career growth. Maintains and reports on an affective and ongoing success plan for the division
Works with all departments to provide feedback from the field on product, visual presentation, competitive landscape, market knowledge, real estate, construction, marketing / brand initiatives, human resources, and any other areas that impact field operations
Communicates, and directs execution of all corporate initiatives at the field level
10 or more years of related experience in Innovation, Retail, Strategy Consulting, or a related field
A deep passion for and understanding of how to problem solve in a systematic manner through careful planning, execution and analysis
Exceptional analytical skills and ability to draw conclusions from complex business problems
Deep experience managing multiple business priorities and executive stakeholders in an ambiguous and rapidly growing organizational setting
Future-thinker with an ongoing commitment to education and information gathering to stay on the forefront of the evolution of Retail
Skilled educator able to synthesize learnings from external and internal sources in order to inform other leaders and catalyze new action
Committed to developing strategic relationships cross-functionally in order to grow influence and knowledge-sharing within Vans and VF
A proven ability to build strategic partnerships, as well as the ability to create alternative approaches that increase the company’s ROI
Knowledge of retail systems and processes
Strong business sense and ability to create strategic and actionable presentations that is tailored to the appropriate audience

Senior Director Retail Resume Examples & Samples

Drive and implement the Market Retail Strategy, focusing on: People, Product, Premises, Processes and Profit, to continuously maximise profitability from the store portfolio, whilst ensuring this covers the requirements for each country and in conjunction with key stakeholders, including the Market MD, DTC function and Global Retail CoE
Manage and control operational expenses in line with the Market retail budget
Develop and implementadvanced components for enhancing the adidas Group retail business model (logistics, IT, reporting, staff deployment planning, training) with the respective functions
Support the creation of operational guidelines in close cooperation with the CoE and ensure local implementation
Critically look at current processes and relevance for the specific Market. Actively communicate necessary adaptation to global guidelines into the CoE
Manage and control the store development function, including visual merchandise team, across all channels
Develop & implement a multichannel business strategy to penetrate the new Asian markets in particular Pakistan, Nepal, Sri Lanka and Bangladesh, building the foundation for a sustainable mono-branded and shop-in-shop business model
Collaboratively implement the Franchise Excellence Project with the global team in the MENA region with special implementation focus on New Africa market
Minimum of 10 years’ experience in the retail and trade marketing Industry, ideally in apparel/fashion/shoes or FMCG, with an operational background and working across different countries
University degree in business (ideally withmarketing and sales focus) or equivalent relevant experience

Director Retail Products Analytics Resume Examples & Samples

Lead mortgage analytics practice, focused on improvement in prepayment forecasting, retention efforts, and support international expansions
Play a key role in managing mortgage valuation process (Sherwood) in deployment and on-going management
Work with global RBWM and Global Information Management team to standardize analytical metrics and ensure transparency and speed in delivering management information for mortgages
Work with transformational team in data and CRM to bring analytics into the target state for mortgages
Work with new data vectors, predictive modeling techniques to identify growth opportunities
Support in the development, oversight and evaluation of analytical strategies with markets. Implements and monitors analytical practice and performance, and ensure analytical practice is effective and efficient
Work with Regional and Local product, risk and CRM analytics team at key sites to improve upon analytical strategies. Provide consultation for business challenges, revenue generation opportunities & quantitative financial analysis and/or align with potential risk management programs for new ventures
Monitor and assess lending acquisition performance and mortgage portfolio performance, recommending portfolio strategies and analytics methodology as appropriate
Work with Policy & Compliance and Legal in respect of policies and standards. Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices. Cultivate an environment that supports diversity and reflects the HSBC brand
Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
College degree in a relevant discipline, along with over 10 years’ relevant working experience
Deep experience of marketing analytics, knowledge of predictive modeling is a plus
Knowledge or background in customer segmentation. Understand and work on Premier & Advance proposition is a plus
Experience of working with the Risk, CRM and Marketing organizations to make optimal decisions
Strong strategy, analytical and problem solving skills
Proven business project leading experience, as well as of leading an analytical team and working in complex matrix environments
Excellent strategic, analytical and problem solving skills
Solid verbal & written communication
Global/Regional experience is a plus

Director, Retail Applications Resume Examples & Samples

Primary responsible for the detailed design of Retail applications that are connected to Online and Supply chain from a technical perspective that enable the connected consumer experiences
Responsible for in-store applications (Oracle, X Center, Relate, Locate) and the technical landscape that enables Omni capabilities, identifying key capabilities that connect the silo’d techologies
Establishing technical process and procedures to streamline consumer experiences within an Omni Channel experience, primary focus of the in-store experience
Design process flows of Omni/multi channel experiences and solution features, ensuring proper design includes effective information architecture, user interface, and user experience
Effectively participate in the DOM (Distributed Order Management) selection and implementation
Ensure technical solutions are inline with business and regulatory obligations
Ensure solution design meets compliance standards for ELC corporate policies, PCI, and other security and GIS Risk Management & Compliance guidelines
Understands customer and market trends; and provides information and advice on relevant emerging technology and platforms that may result in improvements to current Omni experiences
Collaborate and influence the Retail CoE strategy and define the Omni/Retail roadmap in conjunction with GIS, GRC, Online and Supply Chain
Stay abreast of current trends/technologies in retail/consumer space and be aware of cross channel and Omni initiatives from other best in class retailers and technology companies globally

Director, Retail Operations Resume Examples & Samples

Measures of Success
Retail Operations Professionals
Senior Manager of Operations
Holds others accountable for getting things done, lending support when needed
Generates motivation and drive to hit departmental goals by emphasizing responsibility and communicating expectations
Takes ownership of departmental results by tracking team contributions
Experience in apparel and/or footwear industry highly preferred
Proven leadership through talent development and business results
Strong personnel management and retail operations knowledge, including inventory control, loss prevention, retail systems, merchandising, customer service and store budget preparation. Proven experience in delivering results; strong ‘retail math’ knowledge and business acumen; thorough knowledge of retail KPIs (ADT, AUR, UPT, etc.), store P&L, schedule management, etc
Advanced computer skills – Microsoft office (Word, Excel, Access); knowledge of Retail POS systems, scheduling systems, etc. required
Constant use of office equipment and mobile office devices (laptops, BB/PDA, etc.)
Significant Travel required: 50 – 75% of time
The successful candidate must be a dynamic leader, strategic thinker, and highly motivated. He or she must have a strong ability to communicate and build effective cross-functional relationships
4 year college degree in business or related field
10 years or more of retail management experience in a high volume retail stores with at least 5 years of multi-store environment

Director Retail Operations Resume Examples & Samples

Lead team to create and implement key strategies to drive sales and impact operational excellence
Contests and associate recognition programs
Communication and workload Calendars
New stores
Sales and Service initiatives including Shopkeeper
Physical inventory
Audit and other asset management/risk initiatives
Develop cross functional resources in order to provide support to Field Leadership including SVP/VP; RVP's and District Managers
Act as key liaison to merchants and other cross functional partners in ensuring timely and accurate execution of key merchandising and promotional strategies across
Lead a multi- functional team to deliver outstanding results
3-5 years of retail management experience
Proven leadership skills and ability to develop associates
Strong ability to develop effective and productive working relationships with business partners
Ability to troubleshoot, analyze and determine root causes
Ability to work independently and as part of a cross-functional project team
Strong PC skills including Word, Excel
Detail oriented with excellent follow-through skills

Director, Retail Resume Examples & Samples

Meeting and exceeding agreed KPI targets for net sales and profitability
Leading and inspiring the Market field and retail back office (RBO) teams to meet or exceed commercial goals and KPI’s, and build Brand equity
Focusing on the development of a trading and service culture across all our retail stores
Defining and continuously developing the retail business models, taking into account industry benchmarks and Global guidelines
Ensure proper representation of the Brands through cross-functional collaboration with Trade Marketing, Store Development, and Retail managers
Implementing and driving agreed Global retail processes and guidelines for field and RBO operations; feeding back Market needs to the Global Retail CoE for the ongoing development of global processes
Execute open to buy plan with MENA SLT in alignment with brand directional concepts and range stories with focus on brand health KPIs and Full Price Sell through
Drive and implement the Market Retail Strategy, focusing on the 5 P’s: People, Product, Premises, Processes and Profit, to continuously maximise profitability from the store portfolio, whilst ensuring this covers the requirements for each country and in conjunction with key stakeholders, including the Market MD and Sr. Director
Drive Store Development for new openings/remodeling
Create and drive a high performance culture across the Market by setting clear expectations and targets, analysing stores’ performance, holding District Managers accountable and giving appropriate and prompt feedback
Strong leadership & management skills
Good communication skills with direct reports and counterparts
Cross functional experience, across merchandising, marketing, sales and if possible, Finance
Financial, business and numeric understanding including P&L and budget management
Strong industry knowledge, across divisions: footwear, apparel & accessories, and across BUs
Expert understanding of local Markets’ consumers, accounts, economic environment and commercial needs
10 years of functional experience in the retail and trade marketing Industry, ideally in apparel/fashion/shoes or FMCG, with an operational background and working across different countries
Bachelor in related field required
Fluency in English and French
Arabic language is highly preferred
IT skills: Outlook and Word: Basic; PowerPoint & Excel: advanced

Executive Director, Retail Store Construction Resume Examples & Samples

Direct Reports include Directors, Project Managers, Assistant Managers, Coordinators and Administrators
Responsible for the development and maintaining of the yearly fiscal budget in cooperation with the VP – Corporate Store Planning and Development
Maintaining all T&E related expenses against approved Fiscal budgets
Responsible for reviewing and approving all construction cost estimates included in all capital and non-capital related projects
10+ Years Retail Store Construction Management
Very strong knowledge of retail store planning and construction methods
Proven experience leading teams and direct reports
Proactive, organized and detail oriented
Ability to work under tight deadlines, handle multiple tasks and varied personalities
Excellent analytical and communication skills along with exceptional computer literacy
Superior customer service oriented abilities to meet the needs of various in-house and external business partners
Travel of up to 20% required
BS in Architecture or related field

Senior Director, Retail Resume Examples & Samples

Drive and implement the Market Retail Strategy, focusing on the 5 P’s: People, Product, Premises, Processes and Profit, to continuously maximise profitability from the store portfolio, whilst ensuring this covers the requirements for each country and in conjunction with key stakeholders, including the Market MD, EM DTC function and Global Retail CoE
Make commercial decisions at Market level by analysing the retail KPI’s and local retail trends and needs
Create and drive a high performance culture across the Market by setting clear expectations and targets, analysing stores’ performance, holding Retail Operational leads accountable and giving appropriate and prompt feedback
Ensure identification and improvement of best practices by own store format and compliance within the Market retail store portfolio
Develop and implement advanced components for enhancing the adidas Group retail business model (logistics, IT, reporting, staff deployment planning, training) with the respective functions
Collaboratively implement the Franchise Excellence Project with the global SSE team in the MENA region with special implementation focus on New Africa market
Lead and direct the real estate portfolio for RBO across MENA
Continuously monitor and improve the Planning, Buying & Distribution process and organization including the E-commerce Franchise business expansion particularly in the Gulf Region
Provide a clear vision and direction to the Retail teams across MENA with relevant objectives and KPIs
Strong leadership skills [diverse teams incl remote management], with a minimum of 4 years’ experience of leading multi store retail teams
Excellent communication skills including impactful presentation skills, influencing and negotiating and change management
Structured, organised with an entrepreneurial approach

Managing Director Retail UK Resume Examples & Samples

Fully responsible for all retail activities in the UK market. Including budgets, sales targets, payroll and operating costs
Define, develop and implement regional business plan and strategy for retail
Build the brand experience through service standards and consistency in the stores
Delivering EBITDA through driving sales and managing overheads
Develop retail vision, strategy and plan to drive top-line growth and bottom-line profitability
Act as true leader and brand ambassador ensuring our teams are commercial, act inline with brand experience and are developed into future leaders of the business
Develop strategic KPI’s for retail performance and ensure monitoring and reporting is in place
Designing thinking to create new ways of working, these should challenge the norm and ensure innovative growth
Part of the Leadership team globally
Similar experience at senior director/executive level
Experience in delivering excellent service levels at a premium level
Previous financial ownership and budgeting accountability
Successful experience in delivering EBITDA growth
Excellent commercial acumen
Passion for the brand
Excellent communication skills and ability to leverage relationships to deliver business success
Inspirational leader

Director Retail Concepts Resume Examples & Samples

Direct the strategic development of wholesale in-store solutions including point-of-sale, fixtures, merchandising strategies, store associate training and other visual elements that support brand and category direction and strengthen adidas’ presentation at retail
Lead the development of an annual Shop-in-Shop (SIS) strategy for the US – partnering with the Commercial team to identify and quantify opportunities for hard shops, soft shops and managed space and overseeing the SIS implementation team in the execution of new shops and ongoing maintenance and optimization of existing shops
Manage team of direct reports across In-store and Shop-in-Shop functions providing clear direction and communication around priorities and expectations for brand, divisional and category objectives
Assess workload and assign projects across the In-store team to ensure team resources are being optimized and efficiencies gained
Directly manage In-store projects as needed, providing comprehensive recommendations on how to create maximum impact at retail and proactively leading internal and external teams through all stages of development from planning through implementation
Partner with Global Retail group in the development of category campaigns and new fixturing programs, providing input on market needs, briefing in additional US components and communicating US timelines and material needs to ensure relevant tools are delivered in time to impact sell-in and sell-through
Partner with Brand Communications and CTC to help drive the presentation of retail concepts to key accounts – helping facilitate approvals and final implementation, including confirmation of quantities, shipping and installation
Partner with Marketing Communications and Digital Marketing to define, build and deliver category/concept “toolkits” to support the activation of brand programs at retail
Direct the management of allocated budgets for all In-store and Shop in Shop initiatives
Maintain a thorough understanding of key retail channels and accounts and direct the development of in-store strategies that help adidas gain space and support sell-through of key initiatives with a constant focus on refining, developing and innovating the adidas experience on the retail floor
Strong conceptual thinking, design critiquing skills, and art direction
Ability to develop innovative strategies
Strong understanding of key retail channels and accounts
Proven ability to partner with and influence multiple stakeholders
Strong understanding of the sports related industry and consumer
Strong project , budget management and planning skills
Experience in managing teams both directly and within an informal matrix environment
Skill in MS Office applications (Outlook, Excel, PowerPoint, Word); knowledge of basic Adobe Photoshop
Minimum (7) years of retail marketing and project management experience
Print production experience (from creative design development to print vendor/file set up)
Previous experience in retail project management, visual merchandising and scheduling skills – ideally in developing point-of-sale elements and fixture-by-fixture layouts
Experience leading and managing a team
Equivalent combination of education and experience required in lieu of a degree

Director, Retail Allocation Resume Examples & Samples

Lead the development, implementation and evolution of world class allocation and store planning tools and processes
Create a collaborative, innovative and results oriented environment
Develop and execute store level allocation and replenishment strategies that maximize sales, profitability and efficiency
Develop and implement robust store planning capabilities including store clusters, capacities and forecasts
Analyze business trends to deliver actionable insights, maximize business and mitigate risk
Partner with Supply Chain to develop and implement retail specific strategies and initiatives
Conduct hindsight analysis to identify key learnings for inclusion in future plans
Foster strong relationships with field partners to facilitate feedback and maximize allocation/replenishment strategy effectiveness
Build, develop and retain a world class team
Demonstrated expertise in retail allocation, planning and inventory management
Exceptional strategic thinker. Demonstrated ability to vision the future state, test hypotheses, and synthesize facts and insights into concrete, actionable strategies and tactical plans
Strong analytical skills; the ability to analyze complex quantitative data and utilize in making solid decisions
Excellent communicator, both verbal and written, with the ability to influence at all levels of the organization. Keen ability to distill complex ideas into simpler frameworks and illustrations
Ability to build and develop teams, set challenging standards, and lead others to action
Strong prioritization and multi-tasking abilities
Highly proficient in Microsoft office applications with emphasis on Excel and PowerPoint
Advanced knowledge of Retail Math including intricacies of Open to Buy, gross margin, inventory flow and cost movement, etc
BA/BS degree in Finance, Business or a related field
8-10 years progressive allocation/distribution management experience in specialty or outlet retail

Director Retail Online & Mobile Banking Rollout Resume Examples & Samples

Leads a team that partners with the Self Service Banking team and technology partners to implement, operate, and support divisional Retail Online and Mobile Banking initiatives
Participates in the definition of medium and long term strategies for the Retail Online and Mobile Channel, providing technical subject matter expertise
Brings to the International Banking Division subject matter expertise in online technologies, agile methodologies, best practices and future trends
Monitors and assures reliability, availability, and integrity of technical components of implemented Retail Online offers
Leading the Retail Online Country Rollout team and maintaining the momentum of the channel initiatives against background of changing and occasionally conflicting priorities. This includes a balanced and timely approach to problem resolution and escalation, where required, to higher levels of management using a governance structure that has been put into place and maintained by the Director
Must have at least 8 years of Channels experience in the banking industry, and in particular, Retail Online and/or Mobile Banking
Must have demonstrated experience leading project managers and business analysts, as well as leading complex multi-regional programs
Must have excellent team building and leadership skills and demonstrated ability to effectively lead and coach technical and non-technical teams
Must have thorough knowledge of Agile methodology and delivering projects through their use
Must possess strategic thinking and influencing skills, as well as strong problem solving and negotiation skills
Must have excellent communication skills (verbal/written/presentation) in English. The same in Spanish is an asset
Must possess demonstrated ability to effectively communicate with individuals from various organizational functions and levels of seniority
Must have effective scope planning, cost estimating and financials management skills
Experience working outside of North America would be an asset

Vans Director, Retail Construction Resume Examples & Samples

Ability to affectively multitask in a fast paced and matrix environment
Promotes participatory management and ensures a safe and positive working environment
Exhibits professionalism, honesty, integrity, courtesy and respect both inside and outside the corporation, in all dealings with fellow associates, guests, vendors, or others with whom the corporation conducts business
Excellent communication skills: Written, Verbal, and Listening
Ability to lead, coach and develop staff & vendors to improve performance and achieve professional goals
Ability to set goals and establish performance standards
Ability to analyze reports and real legal documents
Understanding of architectural and construction materials and processes. Able to read architectural plans

Director Retail Experience DTC Resume Examples & Samples

Solid business acumen and in-depth knowledge of Retail KPIs
Highly numerate with the ability to understand and analyze data and produce actionable insights
Geographically mobile
Expert knowledge of industry, market trends, and marketing strategies
Requires complex decision making based on statistics, trends and opinions
8-10 years Retail or Marketing experience (minimum 3 – 4 years Retail experience is essential)
3 - 5 years management experience

Director, Retail Development Resume Examples & Samples

Manages the overall retail relationships with marketing and buyers for across US specialty channels, developing strong relationships with frequent communication both in-person and electronically
Collaboratively partner with SPCP team to develop the strategic vision and planning of programs
Develops, analyzes & recommends marketing and business strategies including program development, category support, sales growth plans and overall business development
Monitors, observes, researches and recommends action plans to address dynamic business shifts including sales trends, competitive landscape, new retail development and categorical changes
Responsible for organizing meetings and film properties presentations for channel and collaborating with the brand group on pitch materials and idea generation
Analyzes retail sales, develops and updates retailer budget. Monitors expenses & maintains expenditures under company budget
Develops retail timing & action calendar that directs internal and external teams to meet deadlines and streamline processes
Develop relationships and meet with buyers on an ongoing basis to ensure they are up to date on current properties, licensees and product offerings
Partner with licensees and promotional partners with sell in of products at specialty channels for all relevant SPE film properties; Regularly reviews performance of existing licensees and makes recommendations based on buyer feedback and first-hand experience
Be the group’s “Specialty-expert”. Keep up to date on strategies, organizational structure and business objectives
5-7 years of retail, marketing, promotions or packaged goods experience with significant experience creating large-scale programs and in developing/executing franchise/brand strategies
Ability to collaborate and communicate effectively and consistently with supervisor, colleagues and cross-divisional stakeholders
Proactive and resourceful
Understanding of Specialty’s business
Sony Pictures - CA - Culver City Area & Studios

Director, Retail Solutions Resume Examples & Samples

Be at the top of the sales funnel: The overlay team should be helping to drive activity within a specific vertical. The overlay rep should be in regular meetings with VES, ITS, AOL, etc. counterparts in order to further our agenda around campaigns, attend EBCs, and be the VDMS point of contact for that particular vertical. While sales leadership should still be involved in these types of discussions we now have people dedicated to these specific tasks. The right opportunities are then presented to other sales teams for participation
Help drive revenue for that specific vertical: The overlay rep should be a technical expert on solutions specific to that vertical and be brought in and presented as the expert to customers in specific sales situations. Being involved in customer meetings allows overlay reps to properly present our story, Share reference customers, leverage partners and more. This allows the assigned rep and SE to focus on additional tactical efforts with each customer
Be an industry expert: The overlay rep should have a large view over our product roadmap, be able to do speaking engagements and understand what other customers in that vertical leverage on VDMS. This has to be someone who can own a room and deliver our message
This person should be somewhere around 70% technical and 30% sales oriented. We want the overlays to be able to go deep on specific topics, but also understand how to navigate a sales process, be an internal advocate for deals and work closely with our available channels
10+ years as Solution Architect/Sr Solution Engineer in specific vertical with preference for selling Enterprise software, SAAS, and/or cloud technologies (preferably CDN/Cloud technologies)
C-level contacts within a vertical industry - should be able to immediately open conversations with 5+ CIO/CTO contacts in target vertical based on prior relationships
Managed 7-figure "new business" quota successfully

Senior Director, Retail Brand Development Resume Examples & Samples

College degree or related account management or higher-level CPG sales experience
7-10years’ experience in digital/mobile roles in CPG industry or account management in digital/mobile agency. Traditional sales experience in CPG industry
Will have an established sales record with appropriate customer relationships
Demonstrated ability to manage multiple tasks/projects simultaneously and maintain self-assurance through
Difficult business situations
Good reasoning abilities; sound judgment; excellent verbal and written communications skills
Superior interpersonal skills; tactful; mature; resilient
Highly organized and ability to multi-task
Technical/Digital industry and product knowledge
Ability to interface at all levels of management
Proven track record of developing industry relationships with clients and peers, vendors and business partners
Understanding of Retail Loyalty and ability to make recommendations to address strategic marketing
Initiatives
Background in consumer package goods a plus
Problem solving and decision making, especially making difficult personnel decisions
Execution skills - ability to implement and deliver tactics for strategic plans
Consultative selling and persuasion; good marketing background
Analytical skills – ability to understand the “why” behind the results
Customer Focus (customer orientation, responsiveness, building partnerships, handle difficult situations, does
Not sacrifice quality to satisfy customer)
Exceptional Personal Qualities (honesty, integrity; self-confidence; maturity, manageability; thoroughness
Conviction; learning; realistic)

Senior Director Retail & Institutional Product Marketing Resume Examples & Samples

Bachelor's degree or equivalent, plus 10+ years product marketing experience required
MBA or related graduate degree with finance/economics emphasis and Chartered Financial Analyst (CFA) designation preferred
Experience working within a global investment management organization preferred
Proven and strong abilities in the areas of leadership, relationship building, negotiation, project management, problem solving, presentation and communication, verbal and written, required
Must be detail oriented and have excellent planning, time management and decision making skills
Must be a confident self-starter and be able to work with people at all levels and within a matrix environment
Must be a broad strategic thinker, possess a strong work ethic and a professional demeanor
Must be able to manage expectations, attend to details, handle multiple projects, and effectively prioritize work and the work of others
Travel, including overnight stays, may be required up to 25% of the time

Client Management Director, Retail Resume Examples & Samples

Leads, develops and maintains the client Account Business Plan
Develops the documentation and execution of the long term client account strategy that is updated routinely resulting in growth, profitability, superior client satisfaction, improving Acxiom product penetration within assigned account(s) as well as selling into client's lines of businesses
Develops and presents Acxiom solution strategies that align with the client’s business strategies
Meets and exceeds revenue growth targets, profitability targets and other sales related goals
Manages accounts receivables collections
Proactively monitors accounts and determines avenues for account growth and profitability acceleration including new business, up-sell and cross-sell opportunities
Assists in creating accurate forecasts for assigned account(s)
Engages in extensive client communication, strategic planning and troubleshoots account complications to promote client satisfaction
Develops and improves executive level relationships within assigned account(s). Promotes the Acxiom-Client relationship by providing consultation and expertise by aligning client business needs to products, solutions and services offered
Leads client quarterly business reviews
Creates value and differentiates our services and products from competitor campaigns
Leads or facilitates contract negotiations for new and existing business within named accounts
Engaging sales, lines of business and delivery regarding new sales, account growth and contract renewals as appropriate
Ensures account contract compliance
Works closely with the Delivery teams and Sales Executive and is ultimately responsible for ensuring solutions are implemented and projects are completed on budget, in scope and on time
Provides on-going client relationship status changes to affected associates such as technical and delivery groups
Engages with Solution Executives to ensure seamless integration of overall solution
Leads volume management process resulting in accurate volume forecasting and leading to increased accuracy in revenue forecasting for the month, quarter and year
Owns SalesForce forecasting and ensures accuracy of sales entries
Experience in account management, sales or similar client-facing function
Experience managing large complex accounts
Experience managing multiple accounts
Solution selling experience in Industry
Experience and temperament working in high-pressure, fast-paced environments
History calling on all levels of client organizations, including senior level executives
Previous account management experience or equivalent client interaction in delivery or operations
Minimum of 3 years of retail experience

Director, Retail Tools & Technology Resume Examples & Samples

Manages ongoing relationships with third-party vendors, developing and distributing promotional and communications materials
Manages Product Owners delivering applications to the national footprint of stores
Manages the Retail Technology Support Model in partnership with the Support Operations team
Manages ongoing operational relationships
Develops financial and operational objectives
Deep analytical skills and ability to provide strategic decisions while delivering on commitments
Technologies/skillset: YCD/C-nario, Oracle Xstore, TimeTrade, Airwatch, Planograms, knowledge of iOS and web application architectures, Scrum development, Operational Support models
Up to 30% travel required

Director, Retail Account Management, Origins Resume Examples & Samples

Responsible for overall FSS strategies and performance to support growth and gain market share; sets overall vision and strategy working with Marketing, Head of Account Management, Head of Account & Sales Planning to grow sales and maximize Return on Investment (ROI)
Develop marketing calendar in alignment with national goals and plans
Plan and execute advertising strategies, including CRM initiatives
Keep current on competitive activity and make appropriate determinations
Develop promotional calendar for total North America each season across Holiday, Skincare Giveaway, promotional sets, mailers and Consumer Outreach Programs
Gain market share and rank through product distortion/in store activity
Deep understanding of FSS dynamics (e.g., account dynamics and competitors’ actions) and local market nuances (i.e., localization needs) to identify where to play, how to win, white space opportunities and competitive threats
Drive FS Store portfolio with strategic programs focused on consumer experience, repeat client rate, product distortion, regional relevance and 360 engagement strategy focusing on Omni channel experiences
Provide recommendations to brand/product on marketing/merchandising opportunities, competitive landscape, consumer demographics and localization opportunities to create points of difference across accounts
Reviews full brand calendar of activities in FSS and in .com to ensure support across priority categories in both new innovation and commercialization; ensure activities will support sales goals and are coordinated across accounts
Owns overall P&L for FSS (retail sales, co-op, freelance, promo, GWP, sets, capex), maximizes ROI
Ensure that best decisions are made with regards to construction and in store budgets working with and through the field
Manage corporate demonstration strategies
Position requires 8+ years of related experience with proven success
Free Standing Store Experience preferred

Associate Director, Retail Pricing Resume Examples & Samples

Direct a team that is fully accountable for the design, development, and maintenance of the pricing strategy and operations to support sales of ~$1.5B annually
Has management authority to approve single price challenges up to $500,000 and coordinates appropriate review and approval by VP Pricing & Contracts or the Pricing Committee for single price challenges over $500,000
Ensures that Sandoz has timely, accurate, and competitive responses to major customer multiple product Request for Proposals (RFPs)
Frequent contact with internal personnel and outside customer representatives at various management levels concerning pricing operations. Conducts briefings and participates in technical meetings for internal and external representatives concerning specific pricing operations
Monitors market activity on all products and makes recommendations as necessary for pro-active price increases and defensive contracting strategies to maintain share and price
Oversees creation and reviews all new product offers (NPOs) for in-line and new launch products to institution/retail customers
Inform Commercial Operations senior management on pricing issues with customers and assists in developing action plans for resolution
Responsible for macro pricing analysis and recommendations with focus on data consolidation
Ensures that all price challenges are adequately documented for Sarbanes-Oxley (SOX) financial controls compliance
Is responsible for pricing and contracting system (Siebel) as well as pricing components of Enterprise Resource Planning System (SAP)
Initiates process and system improvements within existing business frameworks to drive efficiency and profitability of business unit
Work on ad-hoc contract projects supporting new business development as well as ongoing Commercial Operations initiatives
5-7 years of experience preferably in pharmaceuticals/generics with emphasis in pricing contracts and finance. Commodity industry will also be considered
Leadership and executive presence in order to present to senior management teams effectively
Ability to work cross functionally and drive initiatives that span multiple departments
Process improvement mentality that identifies area for more efficient and effective approach to contracting
Highly developed time management skills with demonstrated ability to meet deadlines and handle multiple priorities with a high degree of initiative required

Director, Retail Solutions Resume Examples & Samples

4 year degree, or a minimum of 10 years industry experience is required
5 years of Selling experience and management required
Specific Retail industry experience is advantageous and solutions selling skills essential
Understanding of Inventory, SaaS, Data analytics, Loyalty and Gift solutions

Director Retail Ops Resume Examples & Samples

Direct and oversee the retail operations department for the property
Translate property strategic goals into retail operational plans to achieve targeted growth; then, oversee the execution of strategic goals and objectives for the retail department
Create and oversee department budget. Analyze, communicate, and recap profit and loss, monthly reports as it relates to stores/division, expense control, payroll, and profitability. Effectively make recommendations and implement changes based on analysis
Identify and optimize promotional opportunities ensuring alignment with property strategy; oversee the execution of programs and initiatives in support those opportunities
Develop merchandise forecasts and strategic plans that promote a customer-focused approach to meeting the customers’ objectives
Build a strong retail management team by advising and coaching employees and managers on development or performance issues, and through effective interviewing, hiring and training practices for retail personnel process
Develop floor standards, merchandising, customer service standards, and business development
Review and approve proposed store layouts, visual presentations, floor moves and sales, and seasonal stock plans
Plan and direct execution of all retail events
Support the Exec Director of Marketing, Advertising, and Retail with leasing and leasing negotiations with retail tenants as necessary
Analyze business through company generated reports, including but not limited to reports involving store/merchandise performance, financial data, and employee data; make business decisions and implement change as needed in order to address any prevailing performance issues
Ensure a high level of customer service that best represents corporate and property philosophy
Effectively communicate to property executives, corporate retail, and store personnel any and all initiatives that involve retail
Manage relationships with retail vendors that engage in business with the retail division, including collaborating with corporate retail buying office and vendors to successfully plan and communicate merchandise assortments for stores
Develop policies and procedures for all store operations. Ensures consistency and effectiveness of policies and procedures
Develop, oversee execution of, and evaluate all customer service initiatives, to include Integrity Shops, Retail Service Standards and any other service program
Ensure that retail management team practices effective cost control procedures for all operating, maintenance and supply costs
Ensure proper merchandising execution by store management and participates in store activities to maximize sales, earnings and customer satisfaction
Manage labor levels based on analysis of volume of sales and hotel occupancy
Other job-related duties as requested
Bachelor degree in business, marketing, or related field
Seven (7) years retail management experience or an equivalent combination of education, training and experience
Effectively communicate in English, both written and oral forms
Previous management and strategic sales skills
Knowledge of business analysis, staff training, merchandise control and customer service
Experience with MS Word, Excel, Outlook and the Internet required
Ability to problem solve and make decisions
Detail oriented and able to handle sensitive, confidential information
Ability to manage multiple tasks and maintain deadlines
Ability to use a telephone, copier and computer
Able to work under pressure at a rapid pace
Possess excellent communication skills
Read, write and speak English
Ability to apply basic math skills

Director, Retail Catalog Operations Resume Examples & Samples

Demonstrates overall ownership and management towards operational and business goals focusing on end-customer impact, productivity, accuracy, and speed to market
Establishes measurement, reporting, and processes for effective accomplishment and rollout of goals
Manages metric performance tactically and strategically
Creates and manages the organization structure and operational plan for the Catalog function. Takes into account scope of work, skill requirements, resource hiring, and optimizing utilization for local and remote teams
Sets appropriate operational and people goals for the team that can be percolated to all levels and holds the team accountable for achieving them
Bachelor’s degree in Business, Computer Science/Engineering, or other related fields
7 years’ experience in web product management with a focus in eCommerce
Programming knowledge is not required, but should possess a strong understanding of core web and database technologies: HTML, CSS, XML, JavaScript, AJAX and SQL
Ability to translate complex business goals into clearly understandable product specifications

Director Retail Operations Resume Examples & Samples

A minimum of 5 years sales, grocery retail experience with a strong background in DSD
Proficiency in Retail Link and related tools
Proficiency in Microsoft Office (including Excel and PowerPoint) required
Must have excellent analytical, presentation and oral/written communication skills
Familiarity with POS and syndicated data (e.g. Retail Link, ACNielsen) is needed
Analytical aptitude including ability to develop sound insights across multiple data sources
Ability to manage multiple, sometimes conflicting priorities
Strong follow-through and prioritization skills. Initiative, self-motivation and a strong sense of urgency are essential
Must be able to prioritize multiple tasks/projects while delivering results and meeting deadlines
Travel will be roughly 35% and a company car is included

Senior Director Retail Operations Resume Examples & Samples

Minimum of 10 years’ experience in the retail and trade marketing Industry, ideally in apparel/fashion/shoes, with an operational background and with an international working experience
Strong leadership skills, ideally with a minimum of 4 years’ experience of leading multi store retail teams
Fluency in English (written and verbal)
Local language(s) of region are desirable

Director, Retail Operations Resume Examples & Samples

The candidate should have 8+ years of progressive management experience with a store operations and/or sales background
Candidates must have strong leadership skills and a demonstrated ability to lead a team in a manner that garnered consistent results
Strong background in P&L is preferred
Retail store experience is a plus
The ability to collaborate and achieve consensus with other work groups is critical
Excellent written and oral communication skills are a must
Must be proficient in Microsoft Word, Excel, and PowerPoint
Position requires up to 25% travel

Shopper Marketing Director, Retail Resume Examples & Samples

Set the vision, strategies and plans for shopper insights and shopper marketing
Build and strengthen the organization and lead, coach and develop direct reports. Identify and align on shopper insights
Align plans, expectations and investments with the brand-teams and the sales-teams
Set account budgets, and manage in-quarter budget adjustments to achieve plan. Enable the activation of shopper marketing programs at retailers
Enable excellence of execution by building internal and agency capabilities
Strengthen capabilities to analyze report and improve effectiveness and efficiencies (ROI) of investments
Build and improve relationships and closely collaborate with key stakeholders in the brand-teams, sales-teams, agencies, suppliers, partners, other technology companies and select retailer contacts
Continually identify knowledge gaps in constantly evolving eCommerce and digital shopper space, develop experimentation plans focused on highest value opportunities, and optimize and share knowledge back with retail partners and Dell stakeholders
Meet vendor/partner funding requirements
Align with retailers to drive traffic and awareness to the CE category focusing on category growth while positioning Dell as a collaborative category leader
Push CE retailers to engage in evolving Shopper Marketing strategy, while still balancing Trade Marketing standards and expectations
Drive best in class omni-channel marketing initiatives while influencing shoppers along the path to purchase

Senior Director, Retail Resume Examples & Samples

Drive and implement the Market Retail Strategy, focusing on connect, engage, inspire
Manage Retail expansion strategy jointly with the VP DtC
Create and drive a high performance culture within the Retail organization by setting clear expectations and targets, analysing stores’ performance, holding District Managers accountable and giving appropriate and prompt feedback
Ensure elaboration of a rolling ‘Retail deployment schedule’ by store, covering all retail marketing, visual merchandising and other activities jointly with the respective Marketing departments (Retail Marketing, VM) and ensure implementation by operational coordination and close tracking
Support the creation of operational guidelines in close cooperation with Global Retail and ensure local implementation
Define organizational structure, set objectives, and manage workloads and results to achieve goals while adopting best practices and achieving continuous process improvement jointly with the VP DtC
Advanced numeracy and literacy, with good MS office skills (Word, Outlook, Excel, PowerPoint)
Fluency in English and local language (Japanese)

Administrative Director Retail Operations Bon Secours Virginia Resume Examples & Samples

Experience in a retailing environment to enable the Gift Shop manager to effectively organize and manage all functions within the department and a comprehensive knowledge of policies, procedures and regulations affecting the operations of the area
Substantial interpersonal skills necessary to effectively direct staff and volunteers to work productively with hospital staff, patients and visitors
Knowledge and experience at producing outstanding displaying techniques for a retail setting

Director, Retail Merchandising Solutions Resume Examples & Samples

10-15 years’ experience required, preferably in the consumer goods/beverages industry; 15-20 years preferred
People leadership/management (direct or cross-functional teams)
Direct experience managing design agencies, production vendors in the development and commercialization of merchandising materials (print, ambient merchandising equipment, premiums, cold drink equipment or combination cold drink/ambient equipment displays)
Sales/Customer Management, Channel Strategy, Shopper Marketing
Strategic Brand Management experience preferred
Experience working at a design firm or creative/shopper marketing agency preferred SKILLS
In-outlet materials/equipment strategic planning, development, execution, post program analytics
Advance project management skills (complex, multi-faceted and multi-function projects)
Impeccable communication skills (at executive level)
Creative & industrial design, materials/substrate experience
Vendor & design/creative agency management & annual objective setting/performance evaluation
Strong knowledge of all Channels/outlet types & nuances
Shopper Marketing & Insights mining
Quant & Qual Research experience (for designs & solutions)
Knowledge of strategic procurement practices
Productivity & ROI analysis

Director, Retail Operations Resume Examples & Samples

Create and evaluate policies and procedures manuals on an ongoing basis. Propose edits, develop and deploy improvements to processes and systems as needed
Support and work with key stakeholders to roll out implementation and execution of omni-channel system at all stores
Inventory management (e.g. receiving, transfers, consolidations, shipping, tagging, inventory adjustments, consignments, RTVs, damages/defects.)
Oversee regular inventory counts; monitor and assist with monthly cycle counts. Accountable for meeting the Company’s annual shrink goal by, among other things, ensuring store compliance with Loss Prevention standards, conducting Loss Prevention awareness trainings, working with staff to identify and mitigate / eliminate high loss areas within the store, and developing programs to reduce losses
Collaborate with IT and Finance to establish and implement protocols for camera placement, alarm system activations and deactivations, and cash pick-up. Develop and deploy processes to minimize chargebacks
Work with Visual and Merchandising teams to assist in floor set execution. Partner with Store Managers and operations team to monitor and analyze business trends, communicating inventory level and assortment needs to Planning and Merchandising to ensure sell-through potential is maximized
Manage supply ordering program (e.g., shopping bags, branded supplies); ensure orders align with budget and store P&Ls and all products comply with branding and any regulatory or legal requirements
Identify and manage external vendors for cleaning, maintenance, and lighting. Monitor maintenance logs for all stores; ensure maintenance tickets are resolved expeditiously and thoroughly. Propose modifications to store, case work, and fixture designs that will increase operational efficiency
Maintains good energy and a positive, can-do attitude at all times
Effectively sets priorities and professionally before many audiences
Ability to teach, inspire, and lead by example
Ability to articulate and exemplify brand vision
Minimum 8-10 years’ experience in retail, hospitality, or related field required
Minimum 3+ years serving in a Manager of Operations or Retail Home Office Operations position required
BA degree or equivalent experience preferred

Director, Retail Ethernet Resume Examples & Samples

Leads a team of managers and project managers responsible for the tactical coordination of service delivery activities across Engineering, Provisioning, Network Operations, Business Unit, Division and Regional organizations to ensure successful completion of service delivery activities
May be strategically focused on the delivery of standard product offerings, complex orders, network migrations or MACDs (i.e., moves, adds, changes and disconnects)
Develops, directs and monitors divisional deployment strategies
Owns and drives delivery of unit commitments
Reviews and validates deployment plans and programs identifying risks, issues and gaps; develops corresponding mitigation plans
Understands the impacts of program dependencies and manages accordingly
Serves as an internal and external escalation point for service delivery issues; escalates to senior leadership as necessary
Understands and reinforces processes
Proactively identifies and implements process improvements that will ensure the operational efficiency of the team and successful service delivery
Collaborates with new product delivery leadership providing input as it relates to project management impacts
Ensures organizational quality and audit procedures are implemented to ensure compliance with service delivery and project management standards
Confers with and represents the program/department in meetings with the Business, Divisions and Regions; fosters collaborative working relationships with multiple Comcast departments; ensures alignment around program plans and direction across departments
Accountable to senior leadership for cohesive program schedules and priorities
Acts as a communications conduit to various leaders by conducting one-on-one meetings and periodic briefings/status updates, as necessary
Maintains effective business and field leadership communications and relationships
Develops and manages communications and summary reports that apply to senior executives, managers and program audiences; provides accurate project status information in the form of formal briefings, program/project coordination meetings, and written/graphic reports
Evaluates, defines and establishes organizational structures, practices, standards and metrics that will ensure the operational efficiency of the organization
Prioritizes the activities, provides administrative support and manages the performance of direct reports
Manages the department's performance, staff development, resources and budget
Demonstrated expertise in related industry and/or demonstrated proficiency in areas of program leadership
Demonstrated understanding of data services/solutions
Dynamic Routing (Border Gateway Protocol)
IP Address Allocation
Demonstrated understanding of voice services
SIP (Session Initiation Protocol)
Hosted VoIP/PBX
8-10 years of experience in a leadership position in a large, complex, dynamic and technical environment
10 years of staff management experience
Experience leading leaders
Experience leading in cross-functional/matrix organizations
Program/Project Management training and certification; knowledge of program management techniques and tools

Director, Retail Catalog Data Operations Resume Examples & Samples

Continuously reinforces a culture of quality. Using metrics and benchmarks, proactively identifies tool and system requirements that reduce operational defects
Influences technology roadmap for process improvement and tool-development projects
Drives business communication and engagement with senior stakeholders, i.e., category leaders, business teams, and other key stakeholders for the entire function
Drives strategic business decisions by influencing key stakeholders/ category leaders using data and structured analysis
Devises solutions for customer-facing or operational problems; partners and leverages the appropriate technology resources and SMEs
Thinks long-term and establishes scalable/modular processes for easy adaptation to business scope changes
Advocates for automation that can deliver productivity benefits; promotes joint ownership of technical solutions the Tech and Catalog Teams
Owns feedback and action process on people engagement for the function
Establishes expectations on leadership behavior from the team and demonstrates behavior that exemplifies the leadership principles
Effectively coaches and gives feedback to direct reports to develop talent and supports career development for managers
7 years’ experience ecommerce operations
3 years management experience
Data-driven. Proficient in Excel, SQL programming and scripting to solve for data needs

Senior Director Retail Operations LAM Resume Examples & Samples

Drive and implement the Market Mono-brand Retail and buying strategies, focusing on people, product, and profitability as key focus areas
Responsible for managing the regional Retail and Franchise P&L, supported by function heads in both those channels, with special focus on top line comp growth, NS per SQM improvements and control of overheads
Create and drive a high performance culture across the Market by setting clear expectations and targets, analysing stores’ performance, holding Operations Managers accountable and giving appropriate and prompt feedback
Ensure identification and improvement of best practices by own retail and franchise stores are leveraged across entire region, and shared when appropriate with global SSE team members
Ensure full support and drive retail driven CTN moves – excel @ retail, and amplify originals
Work in full partnership and collaboration with other regional and country coaches and captains to ensure sufficient retail and DTC presence across all associated moves
Critically look at current processes and relevance for the specific Market. Actively communicate necessary adaptation to global guidelines into the SSE team
Ensure high employee engagement at every level through effective motivation, coaching, training, and development of personnel in the team
Geographical mobility
8-10 years of experience in the retail and trade marketing Industry, ideally in apparel/fashion/footwear or FMCG, with an operational background and working across different countries

Senior Director, Retail Financial Services Resume Examples & Samples

Support Retail Financial Services Strategic Initiatives with modeling and
Establish and evangelize Pricing SOP and related processes (documentation,
Thought leader on pricing & capital management
Process and project leader for areas responsibilities and initiatives mentioned
As part of project Pivot, the role will share responsibilities to identify and
Strategic analysis
Complex financial modelling / quantitative ability
Change management
Process and project management
Capital management
©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017 C23921

Senior Director, Retail Financial Services Resume Examples & Samples

Support Retail Financial Services Strategic Initiatives with modeling and
Establish and evangelize Pricing SOP and related processes (documentation,
Thought leader on pricing & capital management
Process and project leader for areas responsibilities and initiatives mentioned
As part of project Pivot, the role will share responsibilities to identify and
Strategic analysis
Complex financial modelling / quantitative ability
Change management
Process and project management
Capital management

Director Retail Customer Solutions Resume Examples & Samples

7+ years of Financial/Marketing/Product Management experience
Thorough knowledge of the Bank’s application systems and their relationships within the Bank
Excellent knowledge of marketing tools and strategies
Excellent communication/interpersonal/negotiating/strategic influencing skills
Several years of relevant field experience an asset

Director Retail Operations, EM North Resume Examples & Samples

Strong drive for taking initiatives and ownership on the expertise area
Strong communication skills with direct reports and counterparts
Strong cross functional experience, across merchandising, sales, operations
High personal impact and strong Influencing skills
High degree of commercial and business acumen
Strong Collaboration skills with cross-functional teams
Strong understanding of retail industry, consumers, competition and commercial needs
Strategy – ability to provide input to and implement strategy
Bachelor's Degree in Business Administration (ideally with marketing and sales focus), Economics or Engineering from reputable universities
Minimum of 12-15 years’ experience in the retail and trade marketing industry, ideally in apparel/fashion/shoes or FMCG, with an operational background and working across different countries
Strong leadership skills, with a minimum of 5 years’ experience of leading teams

Country Director Retail Resume Examples & Samples

Directs the development and preparation of short-term and long-range sales/profitability and other goals plans and budgets based upon the broad Business Unit goals and growth objectives
Develops and establishes Business Unit operating policies consistent with the policies and objectives as set by the top leadership in the organization and insures their execution. Appraises and evaluates the results of overall operations regularly and systematically and reports these results
Directs and participates in acquisition and growth activities, including investigations, evaluations, and negotiations in accordance with Business Unit objectives
Creates the structure and processes necessary to manage the organization's current activities and its projected growth. Maintains a sound plan of Business Unit organization, establishing policies to ensure adequate management development and to provide for capable management succession
Ensures sound services and working relationships with key staff of important customers and vendors, with outside services such as consultants, legal counsel, advertising agencies, and regulatory agencies, and with outside public and governmental bodies
Builds an engaged workforce and establish a plan for continuous staff development
Leads and coaches the executive team
Conducts business activities in compliance with ethics and legal requirements
Generally requires 10-15 years related experience
Looks beyond the present situation to conceptualize key trends and identify changing market demands. Positions the organisation for the future, rather than simply for the moment. Maintains a broadly-based, systemic perspective on the business while understanding the long-term implications of immediate decisions and actions
Draws accurate insights from market and business trends and grasps potential growth opportunities for the business unit. Creates business cases to impact the overall company’s bottom line
Manages an optimized portfolio of account by actively developing and maintaining relationships with customers at all levels, investing time and effort to nurture the customers with short and long-term business perspective
Acquires and maintains knowledge of the products, therapeutic areas, and disease conditions. Actively communicate with doctors and patients to understand more about their demands, as well as the related markets, influencers, and other stakeholders in the playing fields. Understands the impact and value that Janssen’s products could bring to the stakeholders
Identifies desired performance results, establishes courses of actions and concentrates efforts to accomplish these results. Monitors progress and makes corrections when necessary, so as to contribute to financial and business results
Builds broad-based support and/or persuades others in order to influence important outcomes. Assertively promotes the company to customers and to the community. Uses direct and indirect methods of persuading others’ decision making process
Selects, positions and utilizes human, technological and fiscal resources to reach the company’s objectives. Recognizes and capitalizes on the strengths of others to match people to the jobs and accomplish the company’s objectives. Demonstrates an understanding of customers, programs and services. Demonstrates appropriate stewardship of organizational resources
Seeks out creative solutions in reference to operations and business issues. Tries different and novel ways to deal with problems or promote the business. Thinks creatively and encourages innovation in others
Seeks out, analyzes and integrates information from relevant sources, including past experiences, to make appropriate, objective and timely decisions. Sees the connections and patterns among components of multiple pieces of information to clarify complex decision options. Evaluates or considers the details of various alternatives without losing sight of the “big picture.”
Shows a competitive, “driven” attitude in approach to work. Establishes and/or utilizes specific measures of desired outcomes to assess performance. Strives for continuous improvement, enhanced quality and increased impact of the company’s programs, products, services and strategy implementation. Constantly raises the bar and presses self and others toward higher levels of achievementMarketing & Sales

Director, Retail Business Intelligence Resume Examples & Samples

Bachelor degree required in Business Administration, Finance, or similar
8+ years of experience in Analytics, Retail or Finance
Outstanding interpersonal skills, ability to develop and maintain relationships with business partners at all levels
Ability to work extremely well across functions, successfully bringing people together towards common goals and consensus
Ability to multi-task, manage multiple projects, people, and initiatives
Strong communication (written and verbal) and presentation skills
Track record of developing direct reports
Expert level skills in Excel
Ability to travel for on-site field analysis

Global Director, Retail Development Resume Examples & Samples

Working with key clients and Retail World leaders to develop an understanding of client needs
Implement Category Management process to retail projects
Fine tune and implement a go to market strategy for the Key Account Data Release (KADR) business
Develop client specific category management templates and associated training materials
Work directly with clients to explain the benefit of collaborate trading relationships and secure permission to release KAD
Conduct retailer and manufacturer training programs on category management concepts and template use
Evangelize the category management concept to retail and industry colleagues globally
Develop profit oriented commercial policies and rate cards for KADR together with Global Retail Lead and extended retail and industry teams

Director, Retail Applications Resume Examples & Samples

Develops, maintains and executes divisional operating budgets in support of the Retail Applications
Provide leadership, vision and direction to the applications organization to ensure it will contribute to the company achieving its goals
Work with VP of IT Applications and other IT leaders to develop overall IT strategy in the context of the business strategy
Develop productive relationships with business leaders across the organization to influence how applications can enable new sources of value
Manage applications group personnel, developing their skills and capabilities to meet the needs of the organization, as well as building on existing recruiting capabilities to address new needs and skills gaps
Implement and manage application life cycle management status reporting, metrics and benchmarks
Manage relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization
Oversee support activities in conjunction with infrastructure and operations to ensure the applications perform well in production
Working with the chief information security officer (CISO) to ensure that the organization's applications are effectively secured and that risks are mitigated
Supervise a technical staff. Direct assignments, answer questions, complete work performance reviews, approve leave and determine training requirements
Ensure VP of IT Applications is kept apprised of all Application related issues

Director, Retail Analytics Resume Examples & Samples

Meet the retail sales team and client’s analytical needs by …
Providing analytical insights that identify business opportunities and lead to improved campaign performance and new retailer initiatives
Providing targeting solutions that optimize the retailer’s strategies and value propositions
Evaluating program performance using appropriate analyses
Performing ad hoc, custom analyses
Present analytic insights, results, and recommendations—both to internal and external audiences—in a clear and compelling manner
Work with the Senior Director/Executive Director, Analytics and the retail sales team to build relationships with key contacts at assigned accounts
May manage analysts and senior analysts
Extensive experience with SAS and SQL required
Strong communication, presentation and client-facing skills
A command of quantitative methods and statistical applications
Strong consultative skills

Director Retail & Franchise Operations Resume Examples & Samples

Working closely with Retail and Franchise Excellence and the Senior Director Retail and Franchise Operations to implement key operations initiatives and improve store operations across the assigned markets
Influence Retail Directors and work together with Market Store Operations Managers to ensure implementation of new retail operations process and policy in all markets. Plan, launch, execute and sustain store related business processes such as Operating Rhythms, SOM, CoRP and GROW (cross-brand, cross-channel) in all markets the role is responsible for
Manage key retail related research and use the results to develop performance supporting projects for the markets
Engage store operations teams in the assigned markets through ownership of events such as Retail Directors meetings, District Managers meetings and Model Store
Work closely with the Retail and Franchise Excellence, Retail and Franchise Operations, Marketing Activation, Visual Merchandising, Merchandising, Business Solutions, Store Development and Profit Protection to implement key functional priorities through the market operations teams
Focus markets: Work closely with key strategic markets (own Retail and Franchise) to plan, support and drive Retail initiatives that improve Retail performance
Develop new processes as well as optimise the existing ones in Retail operations across the assigned markets as agreed with your line manager in order to increase operational capabilities within our stores. Support the implementation of operational processes for new Retail stores, formats and business models. Proactively drive the operational prerequisites to set up new business modules successfully, propose realistic implementation plans and monitor execution
Review key market indicators and strategies with the Head of Retail and the local ops teams on solutions to address market issues and trade the business
Performance improvement planning for markets to ensure KPIs are met. Assist in developing cutting edge tools and processes for the retail businesses to support operations
Act as consultant to markets in any area of store operations and be a resource for them to call upon to create and build plans to ensure that they are able to meet targets
Manage the Performance reporting & analysis for own retail
Ad-hoc regional and market projects in the retail area
Business project management. Manage cross-functional, cross-brands programs and projects from first briefing, conceptualizing, tracking, implementation and sustaining
Represents the needs of Retail and Franchise and the markets to Global Retail
Owns the follow up on projects including: aRMS, GROW, CoRP
Inventory Control Management
Experience in other retail disciplines is essential – especially product merchandising, visual merchandising and product marketing
Needs to demonstrate an ability to influence and lead others within a complex matrix organization
6-8 years Store Operations experience
3- 5 years project management experience and/or leadership

Director Retail Technology Resume Examples & Samples

Develops and oversees 1, 3, 5-year Retail Technology strategy for Wholesale
Partners with the Strategic Pricing, Consumer Marketing, Technical Services, Market Development, Sales and Operations, Vendors, various corporate departments and retailers to provide technology services that maximize company and retailer profitability
Responsible for developing and meeting objectives, department budget, service revenue, expense control and net profit
Establishes individual retailer technology business plans with Sales and Operations to increase retailer participation and improve retailer profitability
Directs the processes of installation and training for retail technology solutions and products, including system configuration and coordination of software and hardware components for independent retailers
Monitors quality of customer training, installation, and support provided to independent retailers for continual improvement
Directs the marketing/pre-sales activities executed by the Retail Technology Manager(s) and Specialists. (i.e. individual retailer consultation and business planning, group presentations, proposal /quote preparation, order processing, and site evaluation)
Monitors key technology strategies and offerings of competitive wholesalers, retailers, and service providers

Director, Retail Product Development Resume Examples & Samples

Understand our Retail partners’ business issues and needs as they relate to data measurement and analytic solutions
Be able to map NPD’s current solutions and product assets to our partners’ needs by Practice to enable the Commercial organization to identify the highest priority Product and solution selling opportunities to address client needs
Identify new product opportunities to fulfill unmet client needs. These needs could include new ways to inform pricing, assortment, and shelving decisions
Build the business case around new product ideas to secure funding
Design, develop and work with a cross-functional team to build new products
Develop new product pricing and packaging strategies
Deliver effective product marketing and sales materials to enable the commercial teams to articulate the value of our proposed industry solutions and bundles
5-8 years experience using data to develop conclusive insights to drive collaboration and category management applications in either a Retail Marketing/Merchandising role or a Category Management role with a consumer goods supplier
Ideal candidate also has a proven track record in portfolio product development and launching new products or services with clients
Client-oriented with excellent relationship-building and listening skills; ability to effectively discern and deliver on client needs
Experience with both syndicated and custom research and analytic solutions
Effective team leadership capabilities and collaboration skills; ability to work synergistically with a diverse group of stakeholders, ensuring cross-fertilization of ideas
Solid organization and project management skills; ability to manage and deliver on multiple project deliverables simultaneously
Minimum BA degree (Advanced degree preferred) in Marketing or related field

Director, Retail Development Resume Examples & Samples

Develops and executes multi-faceted advertising, cross-category merchandising and promotional programs with all relevant retail accounts - Mass Merchant, Mid-Tier, Specialty, Discount, Clubs, Supermarket and Drug
Pitches and creates Direct-to-Retail licensing programs with Retailers
Ensures that priority WWE corporate or event-related initiatives are integrated into retail marketing programs
Works with Consumer Products team to represent WWE at all relevant Consumer Product trade shows and new business meetings
Works collaboratively with WWE Studios, International, Music, and Consumer Products teams on retail marketing strategies and best practices for retail promotions
Manages retail marketing budget collaboratively with Senior Director, Global Toys
6+ years of retail development at a licensor, licensing agent, retailer or relevant brand management experience
Strong buyer or retail marketing contacts
Prior experience developing cross-category programs that included key licensee categories such as action figure and construction toys, DVD, video game, apparel and publishing
Familiar with NPD, POS, MRI and Scarborough data and generating actionable insights
Able to travel for business as required

Director Retail Academy Resume Examples & Samples

Lead successful development of retail academy in China
Develop retail academy strategy in line with overall business strategy with support from superior and business leaders
Work with global retail training function (sales academy) closely to get most updated global direction as well as leverage resources and contents across Globe to enhance China academy
Deploy retail academy concept to franchise partners in phased approach
Develop methods and metrics to evaluate learning programs’ effectiveness as well as quality of training program delivery
Lead the team to design, enhance, and deliver the Retail Academy’s curriculum to participants
Develop and enhance learning solutions based on the changing business needs to ensure effective, high-quality, consistent delivery of learning across target audience groups
Build retail talent program and lead the design and delivery of Talent programs and experiences that grow skills and capabilities of our participants and enable them to impact the desired company culture
Support own retail business achievement and people development by delivering training/coaching in store level
Update and create content to meet business needs by business-specific examples and activities
Optimize content to meet business needs by adapting existing curriculum to meet the future capability requirements
Ensure partnership and buy-in from executive and functional sponsors on the curriculum
Provide vision and strategic direction for team and develop team capability and encourage best practices share among team
Plan annual department expenses and ensure adherence to budget
Develop thorough understanding of Academy’s policies, procedures and safety rules
Work with Facility team to own the management of Retail Academy learning space
Keep abreast of market trends, tools and good practice in the learning field
Deep level of strategic thinking and leadership experience
Good understanding of integrated learning experiences
Profound experience of Retail Operations
Strong planning and organizing skills
Excellent written and verbal communication, influencing and negotiation skills to Leadership audiences
Proven high level of project management, budget management and stakeholder management
Ability to manage and lead a team of direct reports
Minimum of 10-12 years’ work experience in Retail Operations, Training & Learning experience is a plus
International experience and mindset
Fluent in English and Mandarin

Director Retail Accounting Resume Examples & Samples

Lead reporting of operating results and variance analysis for retail business, including daily, weekly, monthly and quarterly reporting to track progress against targets and historical data. Develop presentations for weekly, monthly and quarterly business reviews, annual budgets and business planning initiatives to support the financial results of the retail business. Partner with management to ensure understanding of financial goals and performance against those goals by helping to identify and manage risks and opportunities
Implement and maintain appropriate internal controls including SOX and other compliance measures for the retail business. This includes the oversight of the control environment for the Retail stores with respect to daily cash management and procedures related to fraud prevention
Oversee the monthly close process including preparation of monthly trial balances, completion and review of associated journal entries and account reconciliations to insure a sound internal control environment exists. Direct the monthly forecasting and annual operating plan procedures for the retail business including the consolidation of multiple business units along with the budgeting of the SG&A expenses for the Retail Monroe team
Oversee the financial reporting and internal control aspects of Retail acquisitions as needed. This includes set up of initial accounting procedures, providing support staff to manage monthly close and sales audit processes, oversight of system conversions and other components as required to transition the business into our Retail segment
Oversee the capital expenditure planning and forecasting process for the Retail business along with the capitalization and disposition of assets
Oversee the retail cash management processes ensuring appropriate controls at the store level
Travel up to 35% required

Risk & Supervision Director, Retail Service Resume Examples & Samples

Provide oversight and leadership for Retail’s portion of our internal controls process (ICAP)
Corporate audit and Compliance OSJ audit liaison for all business units under its supervision
Both day to day production management as well as development of new functionality for the automated supervision system (SAM) that supports all of Retail Risk management

Director, Retail Phone Resume Examples & Samples

Manages a team of call center representatives by directing their activities for the achievement of call center targets and goals
Maximize “sales time” for licensed mortgage advisors through best-practice execution of lead management, lead protocol, and lead allocation strategies
Works with sales leadership and marketing to optimize lead campaign performance
Maintain and improve sales call center operations by monitoring business performance. Identify and resolve problems and prepare and complete action plans to ensure that the call center goals are met and supporting call center quality and training efforts
Manage system and process improvement and quality assurance programs
Determine sales call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analysis
Proactively identifies and resolves problems and completes action plans
Establishes sales production, productivity, quality, and customer-service standards
Prepares sales Call Center performance reports by collecting, analyzing, and summarizing data and trends
Contributes information and analysis to organizational strategic plans and reviews
Maximizes “sales time” for licensed advisors through best-practice execution of lead management, lead protocol, sales protocol, and lead allocation strategies
Manages the throughput performance analysis of leads programs and ensure the lead distribution is routed to maximize productivity and profitability
Coaches and develops supervisors and loan officers to maximize performance
Works with training and sales coaches to create scripts to optimize sales and team efficiency
Monitors team performance to ensure that the call center goals are met and supporting call center quality and training efforts
Measures customer service via internal and external NPS surveys and scores
Writes and conducts performance evaluations, makes employment and hiring decisions, sets performance goals and targets for assigned team
Promotes a sales culture that encourages an engagement workforce
Works with Operations as needed to help drive throughput of loans to funding
Communicates job expectations including planning, monitoring, appraising, and reviewing job contributions
Stays up to date with industry trends, regulations and legislative changes to ensure compliance
High School Diploma, GED or military equivalent required
Two or four year degree from an accredited University preferred
5+ years sales management within an inside sales call center environment
5+ years individual sales experience or equivalent
Mortgage Industry experience strongly preferred
Versatility and a willingness to work within constantly changing priorities
Proficiency in Microsoft Office (specifically Excel, Outlook and PowerPoint)
Proven track record of managing and coaching inside sales teams

Success Manager / Director, Retail Industry Resume Examples & Samples

Responsible for customers achieving the maximum possible value they can with Salesforce, ensuring that they utilize all of their licenses and achieve their objectives while minimizing risk, identifying new opportunities and collaborating with Sales/Renewal teams to ensure full renewal and continued growth
Working with your account team, lead C-level stakeholders towards identifying their vision by evangelizing the capabilities of Salesforce.com across all of our Clouds (Sales, Service, Community, Analytics, Marketing, Platform)
Where appropriate, partner with the customer to establish a transformational Business Roadmap/Blueprint to ensure achievement of business goals
Working collaboratively with your account team and Salesforce Execs, effectively network within accounts from the C-Level down in order to achieve successful execution of the customer's strategy and roadmap
Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Salesforce.com features and associated business benefits to address their needs
Coach customers to on how to establish and manage their Change Management/Governance/Centre of Excellence programs
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
You will help prescribe the right Cloud Services Resources (Accelerators/Specialists, Advisory Services, Strategic Projects, Mission Critical Support and more) to be successful
Coach customers to ensure they are leveraging all available Salesforce Success Resources eg. Help & Training, Communities, User Groups, webinars etc
Serve as a customer advocate in driving industry best practices and the evolution of Salesforce.com product and platform functionality, courses and administrative services integral to the customer's success
Develop and maintain long-term relationships with stakeholders in your account portfolio, where appropriate, by networking between customers, partners, and salesforce.com
Contribute thought leadership and best practice, both internally and externally, around business transformation
Develop deep strategic advisory skills in an organization that is very supportive of personal development
BA/BS degree
Minimum 12 years relevant work experience
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
Strong Consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders
Ability to prioritize, multi-task, and perform effectively under pressure
Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
Strongly prefer existing knowledge of salesforce.com product and platform features, capabilities, and best use
Credible and effective C-level advisor and coach, especially around change management (cultural, technical and business)
Experience implementing Customer Relationship Management solutions (CRM) or other complex IT projects within large enterprises
Skilled at Program Management within large organizations, helping to effectively drive change across groups by engaging key stakeholders
Proven effectiveness at leading and facilitating executive meetings and workshops
Experience with account portfolio planning and prioritization
Familiarity with Cloud Computing technologies, concepts and benefits
Working knowledge of the software development process and of software design
Flexibility for travel (approx 20%)
Highly beneficial to have any Salesforce.com product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and onboarding process in the first 6 months

Account Director Retail Resume Examples & Samples

Identification of business opportunities; who and how to optimise
Identification of risks to projects in hand and margins to protect from loss and erosion
Negotiate framework agreements of standard contract terms for targeted accounts
Day to day management of Strategic Client Managers and Client Managers and ensure all team members perform to the required standards
Create and drive strategy to grow and protect recurring revenues within relevant national accounts sector
Encourages the development of direct reports and team, ensuring employees are aware of their value within the organisation
Can smooth relationships when difficult circumstances prevail
Mentor, counsel, coach and support those who are not confident in their area of competence
Remain forceful when others become pessimistic and defeatist
Assert authority in order to meet agreed timescales and deadlines
Be disciplined in developing organisational systems, procedures, rules and norms
Use researched factual information when solving problems and applies logic when handling conflict
Maturity of judgement to provide leadership to sales force of varying experience/capability
Job holder needs appreciation of the close interaction of sales and all operations (including but not limited to design, and installation) and the strategic implications of assuring their successful integration and cooperation
Has a sense of concern, and cares about direct reports and teams
At least 3-5 years senior sales management experience within a Project market
Demonstrate a successful track record of achievement in senior and global sales management
Can show a proven track record of creating and developing successful new business selling teams
Networking with relevant groups
Comprehensive appreciation of market drivers and future opportunities associated with IP related technologies
Understanding and appreciation of IT skills inherent in emerging technology led sectors
PC literacy, including knowledge of Microsoft Office products
Must have depth of experience in contract negotiation with major contractors, specifiers and influencers
Appreciation of industry specific contractual and operational parameters to have personal credulity with target sector

Vertical Practice Director / Retail & CPG Resume Examples & Samples

Solution Development
Develop solution specifications in collaboration with Sales and Pre Sales
Build demo storyboards and solution architectures
Work with Engineering team to develop demo assets
Sales and Marketing Content Development and Publication
Build the industry solution messaging, incl. solution decks, whiteboards, and other assets required for solution launch
Field Enablement
Train and support Sales, Pre Sales and other field-facing teams on how to present and position the SDL industry strategies, solutions and use cases
Work with Marketing, Sales and Pre Sales to design and launch sales plays and sales campaigns
Solutioning skills – ability to connect SDL Solutions to customer problems and design compelling Vertical solutions
Leadership skills – ability to develop compelling vision and to command attention and commitment from SDL teams, customers and partners
Executive communication skills – ability to effectively communicate with all parties, including customer executives, internal cross-functional teams and partners
Presentation and messaging skills – ability to fully understand SDL’s corporate and industry solution messaging; ability to build executive presentations and effectively present them in front of internal and external audiences
Interpersonal and collaboration skills – ability to collaborate with all stakeholders in an open, respectful manner in order to keep them motivated, engaged and committed
A total of 8-10 years’ experience with a combination of working for a major company in the industry, a software company and a major SI in Retail and/or CPG-related fields
Knowledge of Retail and CPG processes and solutions in the Global Content Management and Language Solutions space
Bilingual Communication skills desired

Director, Retail Technology Resume Examples & Samples

Work with engineering, product and business stakeholders to design, implement, and integrate scalable and highly available solutions to support retail sales, service, and store operations
Establish feature set priorities, collaborate with business owners across functions, and partner with engineering and delivery
Build and grow a dedicated team to meet current and future needs, as well as provide people leadership and team development
Lead/facilitate design, brainstorming, and work sessions
Lead the Software Development and Engineering teams in the development of new software and web applications, and leads the continued support for existing applications and applications in development. Oversees implementation initiatives, software updates
Lead software and hardware evaluations and selections to support business requirements
Continuously review the requirements of PCI-DSS and coordinate with internal and external security teams to understand and address compliance for retail stores and attached systems
Work with Managers to ensure all deliverables adhere to deadlines, specifications, and budgets
Develops and implements performance and operational metrics
Continuously research new technologies which can benefit the retail organization
You must be a strong team player, a critical and analytic thinker, have excellent communication skills and rapidly adapt to changing business and customer demands
Experience leading development of applications for iOS platforms

Director Retail Brand Marketing Operations Resume Examples & Samples

Manages team and sets team and individual goals that align with department and function goals. Coaches staff, creates opportunities for staff development, makes hiring decisions, drives performance management, recognition and rewards. Develops team structure that facilitates and maximizes individual and team performance
Drive clear and efficient process for enhancement or creation of additional assets for marketplace execution
Make changes to processes, procedures to find efficiencies as needed
Lead the team in financial savings and critical timelines through project, budget and vendor management excellence
Determine best practices or courses of action and facilitate implementation
Develop and drive strategic retail brand planning activities to accelerate brand and business growth in order to meet retail brand goals and objectives
Prepare for and present key presentations to audiences-including team members, senior management, board of directors, etc
Bachelors Degree or demonstrable equivalent work experience
8 years’ experience in production project management, leading project teams
Ability to read and comprehend construction drawing sets and possess expansive knowledge of materials and fabrication methods (highly preferred)
Must be able to read, interpret, and respond to multi-day Run of Show plans for Brand activations
Experience managing multiple vendors, employing procurement best practices
Ability to provide effective inspiration, coaching, guidance and direction to internal and external team members to achieve project goals
Experience and proficency in creating and managing budgets and work back schedules

Director, Retail Operations Resume Examples & Samples

Work closely with the Western Division President and Regional Vice President to ensure that all Districts and Stores are fully utilizing the DM Operational Excellence Guide to achieve foundational excellence in execution and differentiation in customer service
Oversee the deployment of AAP strategic initiatives in their Region, including coaching and training of DMs and GMs around those initiatives, while also seeking the most cost-effective method for meeting each strategic initiative
Partner with the Regional Teams to deploy the DM Operational Excellence Guide and key initiatives to the field with heavy emphasis on change management effectiveness, differentiated customer service, bottom line performance improvement and long-term initiative sustainability
Work closely with and advise their Western Division President, and Regional Vice Presidents on all deployment related issues including scheduling, resourcing, general planning as well as deployment progress, risk mitigation /management, and issue resolution
Work closely with the Store Support Center in the development and preparation of initiatives for the field
Bilingual Spanish / English required
Excellent problem solving ability
Excellent interpersonal and presentation skills
Experience as a District Manager at Advance Auto Parts or equivalent role at like organization
Management experience managing multiple individuals
Ability to build strong relationships with area business partners
3 or more years of tenure at Advance Auto Parts preferred
Demonstrated teaching and coaching skills with Team Members
Ability to make effective and persuasive presentations on complex topics to company management, public groups and/or Board of Directors
Ability to respond effectively to people, both internal and external
Computer proficiency required, including working knowledge of Microsoft Word, Excel and PowerPoint
The Team Member will be required to spend extensive time traveling in and/or driving a vehicle
Some overnight travel will be required
Bachelors Degree (B.S.) in a related field; and/or
5 to 10 years of related experience; or
Equivalent combination of experience and education or training

Director Retail Accounting Resume Examples & Samples

Bachelor’s Degree in Accounting of Business Administration or related degree
Minimum of seven (7) years of Accounting experience and three (3) years’ experience as a Regional Controller or other comparable position
Minimum of five (5) years’ experience in a formal supervisory position
Demonstrated Knowledge of Generally Accepted Accounting Principles (GAAP)
Strong communication skills, both written and verbal, and ability to interact with all levels of the organization
Strong Interpersonal skills and demonstrated commitment to teamwork and partnerships
Demonstrated organizational skills and ability to prioritize assignments/projects and multi-task within restricted time constraints
Advanced level of analytical and problem-solving skills
Proficient in Microsoft Office Applications and in-depth experience with financial systems
Prior experience with a retail organization
MBA, CPA or CMA designation

Senior Associate Director, Retail Resume Examples & Samples

Ensure positive and creative environment for manager and employees, through goal setting, evaluations and facilitation of communication
Ensure profit and loss of units meet or exceed budgetary expectations
Produce weekly profit and loss reports, assist with the annual budget process, oversee sales and cost forecasting
Oversee all food production and responsible for ensuring quality meals are served to all customers
Develop and implement unit specific business plans
Develop and oversee the Retail Dining Program
Develop systems to improve operational efficiency, facilitate volume growth, and ensure the adherence to those systems internally
Develop systems to improve general facilities maintenance and cleanliness
Maintain OSHA workplace and all other state, federal and USC policies and procedures relating to health and safety standards
Establish networking relationships with community, vendors and university contacts
Act as key liaison with local and state environmental health department, USDA and other regulatory agencies
Implement marketing strategy for unit locations, and make recommendations for new possibilities in all areas of operations

Managing Director, Retail Resume Examples & Samples

Managing client relationships including taking a proactive approach and anticipating client needs
Leading the client team, planning, delegating tasks, and handling all elements of execution including administrative aspects such as relationship checks, engagement letters, billing and collecting fees
Developing tools, methodologies, reports, models, work plans, and checklists
Performing research on industry trends and technology
Qualified candidates will view themselves as having superior leadership and technical skills, excellent project management and communication skills, as well as a sense of urgency and drive to service clients. The following are FTI Consulting’s core competencies. Strong ability in these skills is required

Director, Retail Systems Resume Examples & Samples

To build and lead a learning organization of Retail and Omni channel technologists
To partner with senior business leadership across Retail, Digital Commerce and Supply Chain to shape the joint business and technology roadmap across our Retail estate
To provide thought leadership in innovation, design governance, development standards, monitoring, feedback and continuous improvement strategies for all technology applications released into the Tory Burch retail landscape
Deliver solutions that seamlessly blur the physical and digital within the Retail environment
Establish a product centric operating model in partnership with business stakeholders
Delivery of the Retail technology and business roadmap
Maintain in-depth knowledge of Tory Burch’s Retail technology landscape
Third party resource contract negotiations
Work with VP of Infrastructure and Shared Services to support a continuous improvement mind-set to the Application Management and Support function of the Retail systems we bring into the production landscape
Recruitment and retention of key Tory Burch domain knowledge experts within the Retail technology space
Define personal development plans for all key Tory Burch staff in Retail Applications team
Management of internal resource budget
Experience leading delivery teams with lean or agile methodologies (not essential but a passion for lean and kaizen is a plus)
Experience of Retail operations and delivering mission critical technology into a Retail environment
Experience delivering digital and cloud based applications into a Retail environment
Experience partnering and strategizing with C-Suite executives
Experience defining technology and project roadmaps
Strong technical knowledge of Retail systems and retail business processes
Bachelor’s Degree desired
Must be able to demonstrate passion, humility, empathy and a drive for results in equal measures
Works for their team
Seeks to simplify and standardize
Drives for perfection – instils a mindset of fixing problems not managing them
Takes pride in delighting our retail staff
Excellent interpersonal skills and willingness to embrace our culture
Strong sense of team
Ability to communicate our WHY
Very strong analytical approach to problem solving and solution development
Ability to communication effectively, both verbal and written
Adept at multitasking in a fast paced, dynamic environment

Global Account Director Retail Resume Examples & Samples

Strong knowledge of the complete SAP offering (including Service and Support)
Experience with long term planning of resources, technology and account structure
Business level English: Fluent
Good understanding of IFRS accounting issues and Sarbanes-Oxley requirements and local accounting skills
Bachelor equivalent: yes

Industry Managing Director Retail & Consumer Product Goods Resume Examples & Samples

Assist account teams to develop content and relevance, to enable CXO and Senior Lines of Business conversations
Develop industry specific sales content for internal VMware use
Develop and support, jointly with the Globals sales and pre-sales leaderships, strategic initiatives and programs
Work with VMware marketing teams to present an industry point of view, as well as VMware’s value proposition to the industry
Create content that outlines industry trends, challenges, and opportunities for VMware
Utilize experience to document use cases and scenarios for use by VMware product teams
Guide and collaborate with VMware Product Management, Engineering and Office of the CTO teams on future state needs as well as on innovative ideas to monetise opportunities for VMware in the industry
Actively engage on a quarterly basis, with the global accounts sales teams by providing thought leadership and working on account strategy and planning, project and program management, enablement, etc. This includes
10 - 15 years of experience in retail or CPG (driving a digital agenda for organizations, via working in IT or a line of business, or from working in one of the Big 5 consulting companies)
Strong consultative mind-set and ability to uncover business challenges
Excellent interpersonal, verbal and written communication skills coupled with strong leadership and problem solving abilities
Credible customer-facing and executive presence
Excellent relationship building skills and business acumen
Ability to lead, orchestrate, guide, mentor and motivate, particularly an internationally diverse team
A holistic and detailed understanding of IT and how technology can accelerate business growth with an understanding of security threats and breaches
Seen as Industry thought leader with in-depth understanding of the trends, opportunities and impact of technology to the financial services industry, in a “digital world”
Ability to create assets such as white papers, presentations, and Blogs
Ability to run seminars, workshops and forums with different stakeholders, including executive level
Demonstrable experience of public speaking, especially at industry events to large audiences; ideally press trained and experienced in seeing and discussing “the big picture”
Thrives under pressure and able to work in fast pace and dynamic environment
Enthusiastic, self-starter with a charismatic personality
Ability to manage multiple priorities and deadlines

Director, Retail Development Resume Examples & Samples

Develop, lead, and manage a team of high-performing sales executives on ways to improve their sales performance, achieve goals, and obtain expected quotas
Manage overall strategy, regularly monitor and analyze sales and marketing strategies against goals and accountabilities as well as the day-to-day tactical decisions
Continue to be responsible for daily pricing activities and communication of that pricing
Demonstrate leadership and promote “A” centric customer focus
Regularly review marketing programs to increase product sales, value and profits
Work with SVP to formulate and monitor sales exec’s objectives, strategies, and action plans to ensure a strategy is developed to achieve budgeted volumes and gross profit margin objectives
Proactively analyze data and communicate recommendations to improve efficiencies and increase sales
Lead collaborative team and model appropriate and successful culture of growth and accountability

Director Retail Mobile Product Management & Engagement Resume Examples & Samples

Define the vision, strategy, roadmap and supporting metrics required to deliver a best-in-class mobile app experience that drives step-change utilization and increased loyalty to CVS/Pharmacy
Define and implement a mobile engagement strategy and tactics to increase mobile app utilization and retention, overseeing the management of channels like push notifications and in-app messaging to achieve budgeted customer engagement levels (registrations, monthly active users, visit frequency)
Conduct research and analysis of mobile business opportunities consistent with the CVS pharmacy’s strategic growth initiatives and long-range plans
Identify new digital mobile programs and products for development, establish sound business cases for return on investment, and gain agreement for the capital investment for the development
Possess a thorough understanding of the P&L, with keen ability to tie mobile engagement to budgeted outcomes to achieve financial objectives for Retail Front Store and Pharmacy
Oversee execution of the plan, partnering with constituents inside and outside Digital in the planning, development and go-to-market process to ensure flawless execution and a seamless customer and colleague experience (eg Front Store and Pharmacy Digital Product Management, IT, Analytics and Marketing), including alignment of objectives, success metrics and key strategies and tactics
Proactively identify risks and contingency plans for meeting financial objectives
Lead, develop and mentor a realize the full potential of a team of digital colleagues

Executive Director, Retail Bumble & Bumble Resume Examples & Samples

Retail Strategy, Programming, & Customer Execution
Strong Multi-Specialty Prestige Beauty Experience
Exceptional trade marketing / commercial capabilities and fundamental selling skills
Strong presentation and communication skills as well as ability to work with cross-departmental colleagues
Must be detail-oriented, well-organized and flexible and a strategic thinker
Must be comfortable at managing communications across multiple departments and time-zones
Inspiring and engaging facilitator
Extensive travel required
8+ years experience in retail sales and sales leadership
Extensive business acumen, strategic and analytical thinking, and financial ability (i.e. P&L management)
Field sales and Salon industry experience a plus

Director Retail Operations Resume Examples & Samples

Support a team of Sr. Regional Managers & Regional Managers to drive results in our Outlet Stores. Results will be measured in terms of sales growth, profit growth, and comparisons to Operating Plan Commitments
Regularly review and evaluate customer demand and sales trends to determine where to recommend changes to store management, merchandising teams and/or cross-functional teams to meet customer challenges
Build and manage effective internal relationships with the Retail Store Operations and Merchandising/Planning teams. Ensure product and store allocations provides a cohesive strategy and brand experience
Develop and maintain effective relationships with broader cross-functional teams (Merchandising, Marketing, Creative, etc.) as well as the Field teams to drive sales revenue opportunities, promote retail marketing/signage, achieve visual merchandising standards, and ensure the appropriate product assortments are in place
Work with VP of Store Operations and the Real Estate teams to evaluate strategies for opening new stores, including plans to respond to regional, seasonal, and geographical needs
Partner with the appropriate HR support teams to provide resolution to situations involving employee relations
Achieve operation excellence through timely monitoring of reports to meet or exceed financial objectives with regards to expense control, store profit, and sales/traffic growth
Train, assess and coach Sr. Regional & Regional Managers while facilitating a team environment to meet region and/or company objectives
Create and communicate relevant and effective presentations for team meetings
Participates in meetings with supervisor, merchandisers, cross-functional teams, and department heads; directs and coordinates activities within department for which responsibility is delegated for further attainment of goals and objectives
Reviews processes with a view toward continuous improvement in direct reports, products, and services
Remains effective in a changing environment and manages change. Adjusts team priorities to meet goals and commitments, ensures continued alignment across the business process, and responds effectively to constantly changing demands
Anticipates opportunities/risks and develops effective responses and action plans
Communicate and align business strategies to core operational priorities
Identify trends and opportunities to define changes in process and procedures that drive store operations and sales
Continuously improve operational performance in the business while considering consistency in operational processes and the needs of each store format
Influence productivity and cost saving opportunities in all operational areas
Design cost effective programs/processes to address critical actions and business needs
Ensure a world class customer experience for our customers through effective execution of selling and service
Establish ongoing routines with Regional Management and Operations teams to ensure operational priorities and procedural changes are communicated, understood, and executed consistently
Maintain a presence in the field in order to effectively coach and support Sr. Regional/Regional Managers
Create training and reinforce service, product, management, recruitment, and sales training to the store managers and field management teams
Ensure effective monitoring is in place to track compliance of policies and procedures
Facilitate problem resolution on issues related to facilities, maintenance, transactions, risk management, transportation/logistics, etc
BA/BS degree in Business, Finance, or related field of study required or equivalent work experience
3-5 years of experience working in a retail outlet store business preferred
8+ years of retail industry experience
3-5 years of experience managing Sr. Manager level employees as well as experience managing a field team
Experience with and superb working knowledge of the components of an outlet business. International outlets experience is a plus
Top notch analytical skills
Ability to work collaboratively and openly with cross-functional business partners in a non-bureaucratic and non-hierarchical business environment with a strong ability to communicate cross-functionally and with members of the company’s leadership team
Has a high degree of resiliency and can work well in an in a high-energy, fast-paced environment marked by change and rigorous time lines
Creative approach to problem solving with a humble, team-oriented and optimistic attitude
Knowledge of Retail Point of Sale Systems
Knowledge of SAP systems
Travel Required – 50% of time

Senior Director Retail & Wholesale Marketing Resume Examples & Samples

Omni-Channel Marketing role focused on leading the Wholesale & Retail Marketing team, supporting the growing business needs
Marketing oversight into Full-Priced & Outlet Retail Stores, Department Stores, Speciality & Off-Price Channel
Development of Store Opening strategies, inclusive of Wholesale Shop-in-Shop expansion
Leads all Direct to Consumer, In-Store & Digital strategies within region, emphasis on driving traffic & conversion in all channels
Responsible for briefing seasonal photo shoot requirements, as well as Licensed needs
Close partnership with the Visual Merchandising & Windows team, to ensure holistic Marketing approach
Close collaboration with CRM Team, effectively leveraging customer data & ownership of Loyalty Program
Development & execution of seasonal Marketing strategies, partnering with cross-functional teams i.e. in-house agency (Creative, Production, Media, Styling), PR, Design, Merchandising, Buying, etc
Management of Digital strategies, including PDP, digital 3rd party brand sites and E-Marketing
Close partnership & implementation of strategy with external Wholesale accounts
Management of all traffic driver Retail intiatives i.e. tourism, bounce-back programs, promotions, developer / Mall programs, etc
Consistent communication with external Licensee partners, ensuring business needs are being voiced and met
Leadership of all trim development within region, inclusive of hangtags & on garment needs
Management of North American Marketing budget
ROI analysis for all initiatives implemented
10+ years Marketing experience, preferably within a brand organization
Solid management experience leading a team
Proven expertise within the Wholesale & Retail channels
CRM background
Understanding of, and ability to communicate, the Calvin Klein brand aesthetic
Demonstrated experience within owned/operated and licensing business models is a plus
Strong interpersonal skills; positive, energetic and open minded
Passion for the industry and brand
Flexibility to adjust quickly to changes and deliver on tight deadlines
Must be proactive and solution-oriented, with a strong sense of urgency
Extraordinary attention to detail and organizational skills
Strong data/analytics skills
Ability to lead, inspire and manage teams, with proven management experience

100

Managing Director, Retail & Consumer Products Resume Examples & Samples

Supporting the Senior Managing Directors in building this new line of business
Training and developing staff
Ensuring quality of analysis and other deliverables
Participating in business development activities with a target of introducing new client prospects, attending industry events, and cross-selling other FTI services
Participating in the writing of thought leadership pieces relevant to CFOs and this practice
Undergraduate degree in Business, Accounting, Finance or Economics is required

101

Director, Retail Investor Resume Examples & Samples

Drive and be responsible for the strategy and tactics to deliver business results and hit performance targets (loan purchases, funnel conversion, NPS, SLAs, customer satisfaction)
Create an engaging culture where team members are held accountable to results, work effectively together, grow personally and professionally…and have fun!
Provide leadership to the overall team, and specifically to Supervisors of each sales and service function
Use data to measure impact of the team, identify business opportunities and test the effectiveness of new programs
Infuse a scalable training program for onboarding new hires and developing soft and hard skills of current team members
Motivate and inspire the team to increasingly hit higher levels of performance

102

Executive Director, Retail Resume Examples & Samples

Develop long-term retail sales strategies based on analysis of marketplace, sales trends, and
Ensure optimum performance of the retail stores. Recommend and implement techniques
Develop and sustain a performance-led organization with clear targets and measures of
A leader who is consumer focused, multi-store retail management background. Specialty store sales and operations experience a must
10 years of retail experience
Demonstrated track record in driving revenue and increasing store productivity
Senior level leader with a customer focused, multi-store retail management background
Sustained a highly self-motivated, results-oriented, customer- focused team down to the store level, through inspirational leadership and team building
High-level customer service approach to retail
Sustained a highly self-motivated, results-oriented, customer- focused team down to the

103

Director, Retail Branches Resume Examples & Samples

Branch Manager Development, Goals and Training – Responsible for mentoring, coaching and developing branch managers in their ability to develop and maintain high standards, including but not limited to: staff development and coaching/counseling skills, quality of service and branch goal achievement. AVP-Regional Director must also be able to facilitate and develop a positive, dynamic team environment and have a full commitment to excellence in: Quality of member experience, accurate and efficient service level, branch appearance/standards and branch goal achievement. AVP-Regional Director will create and maintain mutually beneficial and positive relationships that support the entire operations team as well as Patelco departments and staff
Branch Goals: Monitor, guide and coach branch managers to successfully achieve their branch goals. Involve and inform VP, Sales and Member Service immediately of issues related to goal achievement and/or manager’s ability/performance. Collaborate with VP, Sales and Member Service to develop improvement plans, counseling sessions to achieve desired changes. Perform a monthly review of objectives and goals, in performance plans and branch goals
Branch Quality: Responsible for guiding managers to develop and maintain a high level of branch appearance/atmosphere, professionalism, staff professional attire, consistency and quality of member greeting/acknowledgment and interaction with member’s as set by VP, Sales and Member Service
Productivity: Monitor productivity and staffing levels at each branch and for the region as a whole, for adherence to productivity and efficiency standards. Provide support, training and guidance to managers to achieve desired results
Community Involvement/Business Development: Work closely with business and community development staff to enhance and develop Patelco in the community and with area SEG’s. Network with peers in the credit union and banking community, business and chamber associations and community organizations to develop and foster relationships, understand local and national competition and gain insight to help develop and grow region
Branch Marketing: Responsible for guiding/teaching and holding managers accountable for placement and maintenance of branch marketing materials, conforming to standards set by VP, Sales and Member Service
Evaluation and Performance Reviews: Provide completed reviews to VP, Sales and Member Service for branch manager’s performance evaluations. Maintain the necessary documentation to complete the evaluations in a constructive, accurate and fair manner. Update performance plans as needed to reflect changes in work assignments, staffing and branch volume. Review regional performance plans for accuracy and conformance to approved guidelines
Personnel Issues: Guide and direct personnel issues in regions branches. Secure VP, Sales and Member Service guidance and approval for all warnings and disciplinary action. AVP-Regional Director will be directly responsible for disciplinary action related to branch managers
Branch Strategic Initiatives: Actively participate in and support Patelco committees, branch experiments and initiatives to assure implementation and success. Guide and monitor managers and staff of branch for buy in and implementation of projects
Regional Schedules and Staffing: Complete regional schedules for branches, review region branches scheduling for coverage, coordinate coverage and filling of staff vacancies. Interview applicants with branch managers and provide overview of qualities to VP, Sales and Member Service. Keep VP, Sales and Member Service and H/R department up to date on vacancies and recruitment activities. Actively seek qualified candidates for branch positions from area businesses
5 years as a regional manager or equivalent, multi-branch management experience
Must have at least 7 years previous job-related experience
Must be computer literate & proficient in Microsoft Word, Excel and/or Powerpoint
Financial industry experience required
NMLS License, preferred
Sound operational knowledge of financial institutions
Ability to lead by example and exemplify organizational core values
Makes performance expectations clear, and holds others accountable for meeting challenging work standards for production, accuracy and completion
Has comprehensive knowledge of the branch operations and performance and uses this knowledge to ensure that processes are in place to measure and monitor operational and financial effectiveness
Makes day-to-day decisions to support long-term organizational goals
Takes accountability for branch performance; corrects problems without blaming others
Proactively communicates the company and branch’s purpose, business model and the specific behaviors needed for success

104

Director, Retail Accounts Resume Examples & Samples

Proactively leads a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship
Elevate relationships to higher levels at key customers. Participate in developing and deploying strategic growth plans and execution of tactics
Creates, updates, implements, and enforces company channel policy
Lead the deployment of productivity enhancing initiatives across the channel organization
Provide detailed business performance and accurate sales forecasting. Compile information and data related to customer and prospect interactions
Monitor customer, market and competitor activity and provide feedback to company leadership team and other customer functions
Provides monthly forecast and performance reports to Director, National Accounts
Establishes productive, professional relationships with key personnel in assigned partner accounts
Proactively coordinates the involvement of company personnel, including support, service, and management resources, in order to meet partner performance objectives and partners’ expectations
Meets assigned targets for profitable sales volume and strategic objectives in assigned partner accounts
Manages POS and Inventory data to spot trends and put corrective action plans in place
Drives adoption of company programs among assigned partners
Proactively recruits qualifying partners
Lead Retail/Auto Accounts to drive growth through distribution partnerships
Actively engage with North America and Global Marketing teams as well as Industrial Group Business Units to generate maximum impact in the North American Region
Support growth imperatives by building plans to take share in the market on an annual basis
Establish and manage deployment of sales strategies with a balance of strategic and tactical objectives
Create and execute channel coverage strategies that effectively address changes in end user purchase behavior and opportunities for growth
Propose and oversee incentive programs that motivate the channel teams and distributors to achieve their sales targets
Ensure team operates with the highest integrity and in compliance with all laws and regulations
5+ years in Channel Management experience in industrial/test & measurement industries; specific experience with Amazon preferred
Exceptional interpersonal, communication, and writing skills are required to interact with customers, other employees and management; requires the ability to anticipate and solve problems
Strong problem solving and prioritization skills
Ability to engage with a variety of people at all levels both internally and externally
Create and communicate channel growth strategies and oversee execution
Comfort with taking calculated risk in the spirit of continuous improvement to exceed growth targets
Negotiation skills and the ability to drive a win-win situation with customers
Strong working knowledge of Microsoft Word, Excel, and Outlook
Extremely proficient with large amounts of data and analysis
Previous experience with CRM desired
Demonstrate both personal integrity and the ability to exercise good and consistent judgment

105

Director, Retail & Commerce Resume Examples & Samples

Have you used your expertise within the Retail & Commerce space to identify or execute solution strategies and tactics?
Are you motivated to be part of a highly entrepreneurial team and organization building new solutions in the merchant space?
Have you influenced and collaborated with a diverse and globally expansive virtual team?
Support the translation and alignment of vertical insight on Merchant needs so a well-crafted and articulate value proposition for Advisors to the Retail & Commerce sector can be identified, developed and communicated
Support the value proposition through identification of a solution framework that seamlessly leverages Advisors capabilities and recognizes the target market opportunity and competitive landscape
Develops a strong understanding of Merchant needs, market conditions, and industry characteristics as they relate to Advisors offerings in order to develop new solutions
Develop and collaborate on development of configured solutions sets using both existing capabilities as well identify new solution / product opportunities for this framework, focusing on high-quality, high-relevancy solution configurations that create repeatable application to drive annuity revenue streams and improved profitability
Develop, launch & support sales enablement efforts for their sector’s solution sets
Develop and contributes thought leadership to the Retail & Commerce community to continuously build MasterCard's global thought-leadership preeminence
Responsible for collaborating with the Global Retail & Commerce vertical lead, the Merchant BD Lead & Loyalty Solutions on the end-to-end solution creation, including identification of need, target market, competitive landscape, business case, feature and functionality, delivery, support and upsell model

106

Director Retail Pricing Amer Resume Examples & Samples

You will set our AMER Flight, package and car pricing strategy. Work closely with all pricing partners (e.g. EI’s brands, Global Technology Organization, Market Management, Finance) to ensure all are aligned behind a single strategy and testing plan
You will deliver pricing recommendations by using robust financial and statistical analysis to set optimal prices by destination, channel, customer segment etc. and organize these into actionable pricing test plans. You build business cases to rationalize investment/risk where necessary
You define and implement the operational processes used for pricing and gathering competitor intelligence
Supporting our Regional Retail leads you will actively monitor EI’s business/performance and identify new growth and revenue optimization opportunities for the company
You regularly communicate to our leadership and other partner’s updates on our position, pricing test results, and progress on pricing projects. Provide them with the market and industry information needed to make strategic decisions. Support needs for ad-hoc reporting and presentations as required
You will handle multiple complex projects to continue to enhance our Pricing systems, improving its accuracy, scale and velocity
You develop metrics (both operational and management critical metrics) to measure our position and prioritize the actions of our management teams and set goals for price optimization at a detailed level. Support the day-to-day operational use of these metrics with Retail commercial teams and Finance
You drive the development of technology and tools related to pricing. Define requirements for the product/technology pipeline
You develop a deep understanding of our industry and its economics, and the dynamics within the AMER market
Previous Revenue Management experience, with focus on supply and demand dynamics, price elasticity, customers behavior, and business strategies
Extraordinary quantitative analysis, problem solving, and technical skills
Understanding and experience with a range of Revenue Management tools, technologies and statistical optimization models/techniques
Strong business sense and logical skills to balance decision making with intuition
Demonstrated critical thinking skills
Experience leading cross-functional projects and supporting large numbers of stakeholders. You are able to work well and drive consensus in a matrix environment
Excellent communication skills, with the ability to clearly present issues, ideas and recommendations in verbal, written and presentation formats
Detail orientated with great organizational skills and a solid track record of delivering significant projects with a material impact on a company's financials
Desire and capability to lead, coach, and develop a performing team

107

Director, Retail Project Program Management Resume Examples & Samples

Plan programs for a specific business unit or corporate-wide impact that are generally very large and complex and may meet short or long-term needs of the business
Take projects/programs from original concept through final implementation
Interface with all areas affected by the project implementation or program development
Define project/program scope and objectives
Develop detailed work plans, schedules, project estimates, resource plans, and status reports
Conduct project meetings and is responsible for project tracking and analysis
Ensure adherence to quality standards and reviews project/program deliverables
Manage the integration of vendor tasks, and tracks and reviews vendor deliverables
Provide technical and analytical guidance to project team
Recommend and act to direct the analysis and solutions of problems

108

Director, Retail Customers Resume Examples & Samples

Maintains constant communication with national and major account executives. Directs, manages and participates in all major food industry trade associations and business conventions
Schedules and coordinates top-to-top business meetings with major customer executives twice annually
Directs and coordinates sales execution of new and existing business building activities. Serves as primary link between BBU and its customers
Directs communication and coordinates business activities for the market area. Directs the flow of critical information to key contacts in the field
Directs communication and managing of the selling of new products, authorization, increased shelf space, and product display requirements
Recommends and gains approval for new trade programs that target market share growth and profitable volume
Manages region-specific promotion, pricing, margin and display issues
Utilizes data sources to plan and grow the business
Maintains updated analysis of all key product competitors’ activities and their potential impact to all brands on a market-by-market basis

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