Senior Support Engineer Resume Samples

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M Connelly

Marianna

Connelly

47874 Retta Squares

Los Angeles

+1 (555) 981 4251

47874 Retta Squares

Los Angeles

Phone

p +1 (555) 981 4251

Experience Experience

Dallas, TX

Senior Support Engineer

Dallas, TX

Gerhold-Witting

Dallas, TX

Senior Support Engineer

Working closely with Internal/External Stakeholders, Development Architects/Managers & developers, across locations, to ensure timely delivery
Work with Development and QA managers to have the performance issues resolved. Design, implement and unit test server-side JEE/Java code
Manages the release pipelines working with business, marketing and service delivery. Communicates release updates to all business units and Sr. Management
Drive efforts to improve and create visibility of operational metrics and identify opportunities for continuous improvement
Build a story to help management, clients and customers to make improvements
Assists with the handling of major Incidents and identifying the root Create problem records and perform root cause analysis
Develop and deliver technical content and training for the PFE field, account teams and support team. (i.e. KB articles, Technical Triages & managed IP)

Phoenix, AZ

Senior Support Engineer TQM

Phoenix, AZ

Gibson Inc

Phoenix, AZ

Senior Support Engineer TQM

Delivery ONE Service projects workstreams like Project Management, Integration and Development, Test Management or User Training
Design and implementation of Incident Management and Change Management processes
Covers at least one of the workstreams of projects. Examples for workstreams are
Develops concepts for service / business process / product development / best practices
Manages internal service development projects
Actively provide customer feedback to development based on delivery
CoEs provide high-quality support services in the framework of Premium Engagements and Enterprise Support for our customers

present

Los Angeles, CA

Senior Support Engineer / Support Architect

Los Angeles, CA

Smith and Sons

present

Los Angeles, CA

Senior Support Engineer / Support Architect

present

To be the link between Management and the UX/UI teams actually performing the work
Expect to communicate across a broad spectrum of user communities - CIO, project managers, UX/UI teams, development teams etc
Provide direction on UX/UI standards and guidelines
Listening, negotiation and networking
As part of the next generation tools and game changers at SAP, involved as part of a wider SAP team in driving the UX/UI vision through the SAP ecosystem, leveraging the internal SAP networks
Set Data Policy and the technical solution for the management, storage, access, navigation, movement, and transformation of data
Create and maintain the Metadata Repository

Education Education

Bachelor’s Degree in Computer Science

Ball State University

Bachelor’s Degree in Computer Science

Skills Skills

DB basics (Oracle) + Basic SQL knowledge
Strong customer and quality focus
Strong interpersonal skills and the ability to work with colleagues and customers on all levels of their Organization
Ability to make fast and reliable decisions within strict deadlines and involving complex environments or situations
Ability to analyze complex problems, both business process and technology related, and to resolve them by implementing actionable measures
Very good written/spoken English language skills – German language knowledge would be
Very good analytical skills combined with the ability to condense and visualize results
Knowledge and strong interest and passion for innovation technologies like SAP HANA, S4/HANA or cloud
Ability to analyze details and synthesize the "big picture", frequently working with incomplete or ambiguous data
Solid overall knowledge about software technologies, complex software solutions, ERP Systems, Business Engineering

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15 Senior Support Engineer resume templates

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Senior Support Engineer Resume Examples & Samples

Plan, design, and engineer Active Directory Services throughout MHE, inclusive of AD forest/domain topology, schema, and naming standards (DNS)
Maintain and administer Active Directory Servers (DCs), including daily monitoring, troubleshooting and performance analysis and the Active Directory services environment to ensure Single Sign-On capabilities for key applications
Installs and deploys Active Directory services, performs system upgrades and patching (in conjunction with 3 rd party service provider), makes recommendations for system improvements, and ensures the integrity of the Active Directory in accordance with industry best practices
Plan and execute tasks related to the evaluation of Active Directory based initiatives (Upgraded Versions, Third-Party Solutions, and Integration with additional Enterprise Systems)
Support the installation, configuration, security, operation, and maintenance of all software related to AD infrastructure
Work with IT colleagues and business users to document and analyze workflows that will be automated in Active Directory
Plan, design, and engineer Messaging (in particular Exchange email) services throughout MHE
Maintain and administer key email infrastructure, IM infrastructure, mobility messaging infrastructure, and other collaborative messaging services
Create/maintain new and an existing baseline build guides, technical drawings & schematics, infrastructure documentation, change requests, and test plans as required
Develop and maintain comprehensive system and maintenance plans/documentation
Participate in disaster recovery planning, testing and response
8+ years of working experience in managing and supporting Active Directory environments
2+ years supporting & managing Active Directory Services
Knowledge of Active Directory including but not limited to GPO, schema, and best practices
Strong, technical working knowledge of Windows server OS, Microsoft Exchange 2010, Enterprise Active Directory, PowerShell, DNS, DHCP, WINS, TCP/IP, SMTP, SNMP, PXE, NAT and network related technologies
Microsoft Certifications strongly desired
Bachelor's degree preferred / not required

Digital Senior Support Engineer Resume Examples & Samples

Provide Tier 1 & Tier 2 support services for all sites, platform applications, and content management system. Carefully track and communicate progress on issues being resolved
Triage issues, resolve directly or coordinate resolution with other members of the support team or broader product development team
Support VOD video streaming delivery on multiple devices/platforms (desktop, mobile, connected devices, gaming consoles)
Communicate with content producers who interact with our publishing systems. Provide full realm of user support, including administering user rights, providing guidance on system usage and addressing issues in content creation
Meet service level expectations in response time and quality of service
Identify, propose, and implement opportunities for support process improvements
Maintain an end-to-end knowledge of the capabilities and behaviors of Digital Media’s sites
Foster a collaborative working relationship with the development, architecture, program/project management, and QA teams
Excellent analytical, forensic and problem solving skills. Demonstrate outstanding decision making skills
Ability to quickly learn and then maintain broad understanding of technology platform and applications
Strong client interface, verbal, and written communication skills; ability to clearly articulate technical language to both technical and non-technical audiences
Background in online media, consumer-facing websites, online advertising a plus
Must have the legal right to work in the United States

Senior Support Engineer Resume Examples & Samples

Experience with ITIL V3 methodology
A proven track record using Windows XP, 7 and 8, 2003, 2008 and 2012
Networking experience using TCP/IP, DNS, DHCP and LAN/WAN
Strong experience working with third party IT providers
Knowledge of Outlook, SQL and Exchange
Excellent VBA skills, specifically MS Access and MS Excel
Experience supporting users on site and remotely
Proficient in Microsoft technologies
Track record of effective project management
Strong software and hardware troubleshooting skills
High level of detail and solid documentation background $

Esb Senior Support Engineer Shared Services Resume Examples & Samples

Work as part of the Shared Services Solution Delivery team conducting the ESB functional support function and development of ESB services
Work with the operations, service desk and platform services teams to provide holistic support of the ESB platform to provide second level of support for ESB platform & services
Provide primary level 3 application support for integrations in Production which will require on call support
Design and develop integration solutions using webMethods product suite and Layer 7
Provide input for capacity planning and sizing of various ESB components
Actively collaborate with the ESB team and other integration project teams

X Senior Support Engineer Resume Examples & Samples

Reports to Manager, Technical Services
Acts as a single point of contact for high impact, large accounts
Issue resolution through technical troubleshooting, escalation and management
Facilitates collaboration between Cisco and other vendors to address and resolve issues
Works on complex problems where analysis requires in-depth evaluation of multiple factors within the customer environment
Provide systems/product training to customers, and contributes towards building a knowledge base to help customers and internal stakeholders consume new DC Architecture solutions
Drive quality into the product through engaging with engineering teams and Business Unit
Provide effortless and proactive service to the customer at all times
BS in CS/EE or equivalent plus 2-5 years of engineering experience
Prior Remote customer support experience is preferred
Demonstrates good understanding of routing and switching. (Ideally CCNP R&S or CCNP Data Center. CCIE or equivalent external certification a bonus
Experience or Certifications in different technologies is an advantage
Strong customer focus and advanced customer handling skills
Ability to analyze, use and configure medium to large networks
Proven crisis management skills
Excellent verbal communication skills - these skills are essential for this engineering role as some work being done is through remote communication
Very strong Problem Solving skills and ability to determine root cause, including previously unknown problems
Ability to drive recreates remotely - Many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve
Strong teamwork and collaboration skills. Able to work effectively with and collaborate with other workgroups
Good verbal communication, interpersonal and presentation skills
A innovative mindset and the ability to work within an undefined space
Demonstrate curiosity to learn
Be able to adapt to a fast-paced environment
Good organizational skills. The position requires that the Engineer is able to prioritize their workload and manage customer commitments

Senior Support Engineer, CAM Resume Examples & Samples

Monitoring and management of all CAM-related support forums/properties
Prioritize support requests
Engage relevant development and technical resources to remediate support issues
Provide technical expertise and knowledge to the CAM Partner Channel SMEs and CAM Field Marketing Representatives
Catalog and track reported confirmed software defects
Create technical documentation and content to proactively address known or potential support requests
Report support activity to CAM sales management to identify opportunities for CAM Partner and end-user training
Work with Autodesk product support teams (Inventor, Fusion 360)

Senior Support Engineer Resume Examples & Samples

Provide comprehensive support for our customer base, meet or exceed the standards of service outlined in our Service License Agreement (SLA), ensure the highest level of customer satisfaction, and provide timely and accurate communication of issues status and resolution to the customers
Ability to establish and maintain effective working relationships with managers and employees, along with working with external customers
Troubleshoot and track technical issues, via Zendesk ticketing solution
Taking ownership of technical issues and work with other teams to resolve more advanced issues when necessary
Proficiency in web debugging tools such as Firebug
Preferred Experience in Technical Customer Support
Preferred knowledge of mobile devices
Bachelor's Degree in preferred Major(s): Internet Technology, Information Technology, Computer Science, Business, Psychology, Mathematics and other technical majors welcomed

Senior Support Engineer Resume Examples & Samples

Seamless Support without Borders - guide our customer’s support experience regardless of what issues they run into. We look at our role as guides and gateways into the overall Microsoft team
Create Fun & a Little Geekiness - support individualism and as an engineering organization we must celebrate our wins and have fun doing it
Do Work that Matters - focus on customer outcomes and what is right for the customer despite organizational constraints
Lean in & Respectfully Challenge - passive participants need not apply. We need team members who are always asking ‘why’ and ‘how can we make it better’. Status quo means very little in our team. This industry doesn’t respect tradition, it only respects innovation
2+ years' experience in system development, network operations, software support or I.T. consulting
2+ years industry experience with Microsoft® products like: Windows Server and Microsoft client products
2+ year’s industry experience with Microsoft Server products (preferred) Strong knowledge of other operating systems (preferred)
2+ years industry experience with Microsoft Server products,
Active Directory Federated Service (ADFS)
Active Directory Certificate Services (ADCS)
Kerberos authentication
NTLM authentication
Public Key Infrastructure (PKI) and certificates
Single Sign On (SSO)
Office 365 and the Microsoft cloud
Azure Active Directory Sync (AADSync)
Network capture analysis

Senior Support Engineer Resume Examples & Samples

Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products, and manage relationships with those customers. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer focus skills
Represent Microsoft professionally during occasional customer facing on-site engagements
Act as technical lead, mentor, and role model to engineers on the team
Minimum of 3 years of experience in systems development, data warehousing, software support or I.T. consulting
Knowledge of basic hardware concepts such as RAID, storage and hardware troubleshooting
Travel up to 10% may be required
MCSE(D) or other applicable advanced certification is a plus
Strong organizational, time management, project management, and negotiation skills
Ability to travel internationally

Senior Support Engineer M/F Resume Examples & Samples

Engage & coordinate resources from other product support teams as needed to resolve complex, multi-product customer issues
Develop and deliver technical content and training for the PFE field, account teams and support team. (i.e. KB articles, Technical Triages & managed IP)
Solid understanding of SQL Server or Windows Server, Failover Clustering, Virtualization, Networking and AD technology fundamentals
Previous experience deploying, administrating and/or supporting an enterprise data warehouse solution desired
Occasional night and weekend on-call work availability required
4-year technical degree or equivalent work experience in technical support or MIS in an Enterprise environment required
Demonstrated technical competency in SQL or Windows is a must. (Windows Clustering, Active Directory, Networking and Virtualization is a plus)

Senior Support Engineer Resume Examples & Samples

Strong knowledge of Linux, UNIX or other operating systems such as Apple OS
Exposure and experience working with customers on Microsoft Cloud products such as Azure and Office 365 MCSE - Windows Server,, Demonstrated industry programming experience in PowerShell, C or C++
Additional Technology Certifications preferred like - Cisco, VMWare, Novell, Linux, Unix, Dell, etc

Senior Support Engineer Resume Examples & Samples

Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft Dynamics AX
Use debugging tools and advanced troubleshooting to analyze problems and develop solutions to meet customer needs
Determine the best approach for resolving complex technical issues that will yield the desired turn-around time and optimal customer solution while minimizing the impact to the customer
Use business process knowledge to troubleshoot application wide issues around Payroll, Human Resources, Public Sector, Supply Chain Management, Production, Financials and others
Engage and collaborate with other Microsoft groups, including escalation teams and the R&D Team, in gaining resolution to critical, complex issues
Provide exceptional customer service in politically charged environments
Participate in planned team-wide shift rotations to cover business needs, including 24x7 “on-call” responsibilities
Present technical content to various audiences including customers, partners, and internal stakeholders
Provide consulting services to partners and customers to increase product market share
Experience presenting technical content to both large and small audiences
Quality customer service support experience
Experience with Microsoft Dynamics AX or other ERP applications
Experience with programming including Microsoft Visual Studio, IIS, and/or C#

Senior Support Engineer Resume Examples & Samples

Work collaboratively with other teams (QA, UX, Release Project Managers) to ensure that all project deliverables are on time and high quality
Accountable for identifying and mitigating risks to the service delivery and proactively address and resolve issues before they impact service levels
Guide the technical recovery of major system outages, interfacing with numerous stakeholders including external vendors or outsourced service delivery teams
Lead periodic problem analysis meetings and post implementation reviews to document learnings and ensure the continuous improvement of the IT services
Monitor service performance and recommend areas of focus for continuous improvement initiatives
3 years of experience in application development or software engineering in a large enterprise environment
Diverse technology development experience, with preferences for the following languages/technologies
Previous work experience in media production, broadcast and/or distribution
Experience in an outsourced IT environment
ITIL training or certification

Senior Support Engineer Resume Examples & Samples

Use your breadth and depth of knowledge across product offerings as you partner with sales, client team to recommend partner solutions
Create and execute a project plan for new customer integrations working with stakeholders to identify and mitigate technical dependencies and roadblocks for a successful integration and deployment
Manage and own customers technical support requests, providing investigation prioritization with continuous and timely updates to customers
Take ownership for resolving Bing Ads platform technical issues and work with customers to optimize implementations for performance and delivery
Deliver and maintain a support plan. Conduct regular service meetings to build trust, communicate product enhancements, supportability plans, strategy product plans and review open technical opportunities
Deliver technical project presentations, best practises, trainings to varying levels of business and technical audiences
Maintain and expand working knowledge of current and related products, including integration processes and industry trends
Construct SQL queries to access information in Microsoft’s internal databases for the purposes of reporting and troubleshooting
Manage internal Microsoft engineer relationships to influence incremental product improvements
Share best practices with team members to contribute to enhance the quality and efficiency of customer support
Drive and deliver on projects to improve partner engagements and operational efficiencies
Highlight systemic issues and trends to identify platform enhancements with business and R&D teams
Bachelor’s degree or equivalent practical experience required (Computer Science, Engineering or Mathematics or related field preferred)
Minimum 3 years’ experience in troubleshooting technical issues in a client facing role
Minimum 3 years’ working with development technologies including Java, .Net, XML, REST, OAuth, XML and SOAP. Ability to manipulate SQL joins
Minimum 3 years’ experience with online advertising technology
Highly skilled in interacting with sales/partner led business and technical stakeholders and translating complex customer requirements into appropriate solution architectures independently
Exemplary communicator with excellent written and oral business communication skills. A second language would be advantageous
Outstanding organizational and planning skills, demonstrated ability to work under deadlines and prioritize several complex projects simultaneously in a fast-paced and growing environment towards the highest return
Strong technical writing skills to be utilized for case management, knowledge capture, bug management and training
Familiarity with the ad serving industry, ad exchanges, and networks and real time bidding
Infectious sense of enthusiasm, fun, and imagination
Obsessed with providing a great experience for our customers
Relevant and current MCSE certification is advantageous
Organic and paid search experience preferred

Senior Support Engineer Resume Examples & Samples

Provide in-depth technical support for customers via telephone, written correspondence, or electronic service
Engage and collaborate with other Microsoft groups, including escalation teams and the R&D Team, and 3rd party support partner (Open Source), in gaining resolution to critical, complex issues
Experience with Hadoop or other Big Data/Analytics technology preferred
Programming & Debugging Experience
Commonly used technologies
Initiative. Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner
Ability to distill, prioritize and act on feedback from a variety of sources
BA/BS degree, MBA ideal
3-5 years in support management and customer service

Senior Support Engineer Resume Examples & Samples

3rd level support - responsible for identifying and managing the maintenance requirements for global messaging, mobility and collaboration applications within the organisation
Providing first-class system support from initial client contact to closure
Working quickly and effectively to take action against requests and incidents or escalating to you

Senior Support Engineer Resume Examples & Samples

Must have a degree in Computer Science or Engineering or equivalent work experience
At least 10-12 years related technology experience
Work experience must involve technical consulting, solution design, project envisioning, planning, development, deployment, and management
Must have a proven record of delivering business value/consulting services for large enterprise customers
Some business process and people management skills or related experience required
Candidates must have deep understanding of customer and partner business and IT environment, and have demonstrated skills architecting and deploying technology to solve business problems
Candidates must have industry leading depth knowledge of subject area, and have demonstrated analysis and communication skills (written and verbal) connecting technology and business problems
Candidates will have attended Voice Ignite (or equivalent)
Microsoft Certified Solutions Expert (MCSE) certification, Cisco CCNA Voice or CCIE Voice and/or PBX vendor certifications are a BIG plus

Senior Support Engineer Resume Examples & Samples

Be part of a team and develop your skills as you solve complex technical issues in Microsoft Dynamics CRM
Manage relationships with your customers and provide technical documentation for the troubleshooting steps
Develop specialized expertise by supporting Microsoft Dynamics CRM. Document your knowledge and share that knowledge with others
Use tools for debugging and root cause analysis
Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex, escalated problems
Engage and collaborate with other Microsoft groups, including escalation teams and the development team, in gaining resolution to critical, complex issues
Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc
Participate in planned team-wide shift rotations to cover business needs, including 24x7 “On-Call” responsibilities and extended (evening shift)
Strong debugging skills desired but not required, e.g. ability to read and analyze network traces, fiddler, SQL trace, etc
Familiarity with administering and customizing a feature-rich content management system (think WordPress, Joomla, or Drupal)
A working knowledge of Visual Studio and using it to manage an expansive web project
Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS (Dynamics CRM)
Programming skills are useful but not required, preferably in C
Degree in Management Information Systems, Computer Science, Computer Information Systems, Computer Engineering (preferred)

Senior Support Engineer Resume Examples & Samples

Ability to multi-task and handle and respond to multiple issues
Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
Troubleshoot and handle all customer inquiries (configuration, software, and vendor integration points) via phone and email
Provide one-on-one training to new and existing customers as needed
Interact and help customers with questions relating to product usage

Senior Support Engineer Resume Examples & Samples

Provides second/third level technical support on a worldwide basis via phone, email, remote access to customer devices
Works on problems of moderate to wide scope and moderate to high complexity. Analysis of issues may involve review of large amounts of data
Solves complex and diverse problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation. Problems may be previously unknown
Coaches others and uses advanced knowledge of issues, trends and patterns, and the customer experience to participate in proactive engagements with Engineering
Provides design consultation, escalation support, and lab setup expertise
Ability to interact with customers in a variety of mediums and knowledge levels
Provide systems/product training and act as a technical expert
Works on problems of diverse scope. May be required to interact with other engineers across the globe to resolve issues
You will also have access to our state-of-the-art lab, where we can recreate customer issues using a wide selection of both networking and test equipment, in a supportive environment
Strong knowledge/experience
CCIE highly desired
Email/Web/Source Fire & Cloud Security Knowledge would be an advantage

Senior Support Engineer Resume Examples & Samples

Supervising other support staff
Be aware of different open application/Infrastructure issues and aggressively follow-up on different issues with vendors/delivery and infrastructure teams till the issues and gaps gets resolved permanently
Send regular updates and communication. On open key issues
Work as a recovery manager in tech bridges during HPI Ensure that the agreed set of objectives and deliverables, are achieved
Proactively identify issue, assess the risk and take appropriate action
Regularly track SDM incident, requests and ensure that these are closed/completed/cancelled as per the SLA
Send management updates
Regularly assist identifying gaps, throw new ideas that can benefit the team and bank and implement them
Extensive years of experience in Java/JEE/XML/RDMS
Strong Technology SDLC experience
Strong problem resolution capabilities
Leadership Quality
Delivery focussed

Support Engineer / Senior Support Engineer Resume Examples & Samples

Ability to quickly understand and articulate new technical requirements
Initiate and Drive operational efficiency and TCO topics
Takes the full responsibility for the quality of the delivered tasks and is accountable for the success
Working closely with Internal/External Stakeholders, Development Architects/Managers & developers, across locations, to ensure timely delivery
Support root cause analysis of complex issues
Lead internal projects, working across Development, Architecture and cross LOBs
Adopt and consume new technologies that are relevant to the SAP Cloud Environment
No shift working model, but expects to be on-call to support 24x7 Operations team outside the business hours
Around 6-10 years of overall software support/operations experience, with a successful delivery track record
Experience with Software Update Manager (SUM) tool, SPAM/SAINT tool
Experience in configuring the Transport Management System (TMS) , User and profile management
Proficient knowledge of HANA DB Administration
Analyze resources usage (Infra and Database) , analyze growth patterns, Perform troubleshooting and diagnostics activities in HANA DB
Collect and analyze database performance information; identify and implement solutions for performance problems related to HANA DB
Ability to analyze Performance issues, handle customer escalations
Very good OS (Linux) knowledge and good to have storage/network concepts
Good understanding of operational framework like ITIL/ITSM and Operations process knowledge is an advantage
Monitoring framework/tools like Zabbix or Nagios or WILY or Splunk or Groundworks
Basic Network knowledge (Load balancer, Firewall, Proxies, VIPs, DNS, DHCP etc)
Security aspects (VPN, MPLS, PKI etc)
Well versed with application protocols like http, https, SMTP etc
BE/Btech/Mtech/MCA full time education
Strong interpersonal, presentation and communication skills in English

Senior Support Engineer Resume Examples & Samples

Deliver successful projects and customer success through your technical leadership
Support the definition of the technical architecture including sizing, technical design and hardware concept, required infrastructure + data centre planning
Install, maintain, administer and monitor systems, components and databases
Implement and support the running and maintenance of the technical software landscape
Implement and support the components for user access and security management
Provide support to implementation and development teams through the whole project cycle
End-to-end performance monitoring and tuning
Degree or qualification with relevant work experience
Various certifications supporting and demonstrating knowledge of SAP
Ability to work on technical architecture & planning activities (Sizing, Scoping, High Availability/Disaster Recovery Strategy etc) of implementation projects
General SAP Basis – Strong Knowledge and Hands on experience on Technical Planning, Installations, Configuration, Printing, Software Logistics, Upgrades, OS/DB Migrations, Unicode Conversions
Landscape planning and software logistics planning – Strong Knowledge and Hands on experience in complex landscape and client strategy planning, especially dual track and retrofit setup
Security Authentication – Strong Knowledge and Hands on experience on ABAP and Java authorization concept and implementation, Single sign on and IDM implementation experience will be desirable
Technically fluent in Operating Systems (Linux/Unix) and experienced in SAP HANA administration, optimization, and troubleshooting
It is desirable to have deep understanding of hardware (server, storage, network) infrastructure
It is desirable to have knowledge and experience of ABAP development and can understand/support the issues development teams have during implementation
Ability to troubleshoot, analyze and resolve technical problems in general by End-to-End support
Able to plan, organise, and document your work on a day-to-day basis
Strong skills in communication, able to present, discuss and negotiate clearly and effectively in both technical and user-friendly language
Highly self-motivated to drive for excellent results
Welcome new challenges with a “Can-Do” attitude
Good in understanding complex business issue and the influencing factors
Able to handle stressful situations effectively
Strong customer and quality focus
Understanding of Project Management & Quality Assurance Methodologies
Orchestrate tasks in overall SAP Basis area including planning, designing, implementation, transition to operation, and carry forward the tasks on progress with quality by leading the SAP Basis areas
Minimum of 5 years’ experience with SAP Basis
Extensive SAP HANA experience

Senior Support Engineer / Support Architect Resume Examples & Samples

Set Data Policy and the technical solution for the management, storage, access, navigation, movement, and transformation of data
Specify recommended DBMS and ETL tools and technologies for structured and unstructured content
Create and maintain the Metadata Repository
Create a semantically rich business model of the enterprise problem domain
Graduate / post graduate Degree from a well-known and accredited university or institution
Strong conceptual design and analytics capabilities with an ability to balance theory and practical reality
Strong problem-solving capabilities in complex, multi-vendor computing environments
Self-motivated, well organized and have strong innovation and facilitation capabilities, especially in driving consensus among senior technical resources
Certified in SAP Data Services
Minimum of 5-7 years SAP DS implementation experience or 5-7 years of SAP data architect experience
Minimum of 3 full SAP DS project lifecycles (or other SAP data migration tools)
Detailed knowledge of Data Integration, Data Quality, Data Governance, and Data Migration approaches/concepts, Best Practices and Standards
Experience of team leading small / medium/large sized teams
Experience of ASAP (or equivalent) project implementation methodology suite
Good ‘high-level’ functional knowledge of SAP Business Suite modules e.g. ERP , SCM, SRM, S4/HANA)
Detailed knowledge about SAP HANA Cloud Integration (HCI) and related integration options (e.g. on premise, cloud, hybrid)
Experience with ABAP / LSMW
Experience with SAP Netweaver 7.4
External qualifications (e.g. CIMA, CIPS, PRINCE2)
Overall, 10+ years’ experience and at least 6 years’ experience in end-to-end implementation projects in SAP Data Services
Experience as the data migration lead in large SAP implementation projects
Experience with Australian Public Sector environment beneficial

Senior Support Engineer / Support Architect Resume Examples & Samples

Identify all the development and UX/UI inputs required to implement a specific solution landscape
Drill-down to the details with the Development, UX/UI , Business and Functional teams
Facilitate across project lines, i.e., between various project teams both technical and non-technical
Expect to communicate across a broad spectrum of user communities - CIO, project managers, UX/UI teams, development teams etc
To deliver UX/UI architecture and solutions based on business and functional requirements
Assess and review design for UX/UI aspects
Serve as the focal point for UX/UI issues
Provide direction on UX/UI standards and guidelines
Performance assessment and tuning of requirements’ assessment using SAP tools and benchmarks
Collaboration with local project teams and partner community on development and UX/UI aspects of projects and requirements
As part of the next generation tools and game changers at SAP, involved as part of a wider SAP team in driving the UX/UI vision through the SAP ecosystem, leveraging the internal SAP networks
Experience with SAP UI technologies
Experience with JavaScript frameworks (e.g. D3.js, jQuery, RequireJS, KnockoutJS, AngularJS, NodeJS etc.)
Experience with SAP NetWeaver Gateway Integration
Knowledge of UI Design Patterns and Interactions
Knowledge of current trends in software design, architecture and web technologies
Team player with an agile mindset
Extensive experience in working with 3rd Party Technologies and Solutions
Some experience in working with Mobile Solutions
Minimum of 5 years’ experience with SAP UX / UI Implementation projects
Experience in defining a customer User Experience Strategy
Minimum of 1 year experience developing and implementing SAP FIORI applications

Senior Support Engineer Resume Examples & Samples

Play the role of a development architect with superior technical leadership, communication skills and independence in decision making
Author detailed design specifications and lead reviews to conform to software development processes
Handle end to end project/product delivery independently and provide guidance to team members
Perform analysis of critical issues for the project(s)/product(s) and provide expertise towards resolution
Perform high-level analysis of any new requirements/change requests to the solution from a techno-functional standpoint
Provide direction to development teams for custom solution realization and participate, as necessary, in coding, testing, documentation, go-live and maintenance support activities
Analyze the impact of any new requirements on the existing solution
Estimation of efforts for issue-resolution and change requests
Escalate issues well in advance and suggest alternative approaches
Guide and influence team members to accomplish the team’s technical and schedule goals
Work closely with other team members, SAP development teams, external partners and customer teams to ensure successful project completion
Curiosity and fast learning of new technical components and concepts
Ability to interact with teams in other geographical locations and different cultures
Bachelors or Master’s degree in: Information Systems, Engineering, Computer Science or similar degree
Proficiency in ABAP Technologies - ABAP Workbench, ABAP Data Dictionary, Report Programming, Data Migration, Screen Programming, Smartforms, Adobe forms, Authorizations, ALE/IDOC, Workflow, Performance Tuning, Webdynpro ABAP, OO ABAP, Database Updates, Enhancements & Modifications
Thorough knowledge of the software development life cycle
Consulting knowledge and experience in evaluating customer requirements, and SAP Solution and Architecture approaches
Knowledge and strong interest and passion for innovation technologies like SAP HANA, S4/HANA or cloud
Exposure to agile development methodologies like SCRUM would be an added advantage
Good technical and analytical skills
Proactive, flexible, result-driven, with a “can do” attitude
Excellent communication & coaching skills
Minimum 5 years of work experience with SAP
Extensive implementation project experience with cross functional teams

Senior Support Engineer Resume Examples & Samples

Evaluation and de-escalation of complex critical customer situations to derive appropriate action plans
Orchestration of top issue resolution with all involved cloud stakeholders, within and outside of GSS
Securing commitment of all the necessary organizations and levels within SAP
Installed base overview on critical customer situations as a basis for regular executive level Reporting
Provide engagement support to selected customers for successful cloud adoptions by continuous risk reviews, risk profiling and determining risk mitigation strategy in collaboration with account teams
Build a trusted engagement relationship for ensuring success of customers/partners
Avoidance of global escalations
Experience of cloud solution deployments
At least two full life cycle implementation experience with direct involvement as a consultant on any SAP product
Strong negotiation & conflict management skills
Ability to analyze complex problems, both business process and technology related, and to resolve them by implementing actionable measures
Ability to make fast and reliable decisions within strict deadlines and involving complex environments or situations
Strong interpersonal skills and the ability to work with colleagues and customers on all levels of their Organization
High level of flexibility required; willingness to learn on a continuous basis
Knowledge about one of SAP SAAS products HCP/HCI, Ariba, C4C
Project management / Engagement support
Min. 5 years of work experience with SAP
Min. 2 year of solution and technology knowledge of SAP’s portfolio and related business processes, preferably in the SAP Cloud portfolio
Experience with cross-functional teams and domains
0-10%

Senior Support Engineer Resume Examples & Samples

Support (Escalations & Task forces, MCS Back office) including Optimization, Assessment, Technical Integration/ Validation, Empowering trainings and workshops and Engineering Services and System Landscape Optimization (SLO)
Deliver Expert Guided Implementation
Establish OCCs and necessary IT processes at customers
Develop trainings, specifications and documentation
Best practice for operations for Operations control center (OCC)
Integration Validation to orchestrate the handover from ICC to OCC
Expert knowledge in development or product configuration or technology components
Experience in working with SAP Backoffice functions, such as the Message Solving Organization, Development and the AGS Mission Control Center
Project Management skills
English, Dutch, French languages: fluent

COE Senior Support Engineer Resume Examples & Samples

Customer solution scoping and deployment using SAP Rapid Deployment Solutions in your functional or technical area of expertise
Development of functional RDS packages based on specific requirements
Design of specific software requirements within your application area
Analysis of business requirements and gaps in customer solutions
Application of extensive programming skills in real customer implementation or engineering projects to develop innovative solutions or customer enhancements to meet business requirements or to improve overall business process performance
Delivery of Engineering services (Integration Validation, Rapid Prototyping, Zero Modification) to ensure customer value realization
BackOffice support for critical issue resolution in your functional or technical area of expertise
2-5 years of practical experience with development in the SAP ERP Financials and Controlling (Core FI/CO component areas, New General Ledger)
Experience with Central Journal will be an advantage
Experience with Financials on HANA and Simple Finance
Knowledge and experience in executing data migration and conversion projects, various data migration techniques and approaches
Knowledge of data migration/integration solutions, MDM/MDG or DM< landscape transformation solutions (e.g. SLT, LT, TDMS)
SAP DS/LT/SLT development or Migration/Data Load implementation background
SAP NetWeaver ILM development or implementation background
SAP MDG development or implementation background
ERP Technology and SAP Data Archiving background
Solution design and architecture skills
Experience with Financial & COPA Accelerators will be an advantage
Experience with ABAP Object-Oriented programming
Experience in implementation of ABAP Enhancements, User Exits, BAdIs, Rapid Deployment Solutions
Knowledge of new ABAP extensions in SAP Netweaver 740 for HANA
IMS/Development experience will be an advantage
Practical experience with SAP performance analysis tools SE30, ST05, ST12, ST13, SQLM, SAT, ATC, SWLT, PlanViz
Experience with HANA as a Development platform (UI5, XS, SQL Script, L, R, AFL, BFL, Python, River)
Knowledge and experience with latest SAP innovations powered by HANA
Technical and Functional ERP and Netweaver experience
Experience with development of Rapid Deployment Solutions in functional areas and for specific countries
Experience with applying Rapid Deployment Solution in functional areas
Experience in development of software prototypes on SAP platforms
Experience in one or more of the database platforms will be an advantage: Oracle, DB2/DB6, MS SQL, MaxDB or HANA
Graduated with an Honours Degree in IT/ Computer Science/ Physics/Mathematics/Engineering or related discipline

Senior Support Engineer Resume Examples & Samples

CEC cloud delivery unit’s key responsibility is to manage and operate various CEC cloud products running on HANA Database for our global customers
CEC Cloud Delivery India is a key location responsible for Operating SAP’s cloud for customer product
Leads delivery teams and takes operational related responsibilities
Ability to quickly understand and articulate new product technical requirements
Drive Operational efficiency topics
Participate and contribute towards organization’s goals and objectives, collaborating with multiple teams and solutions
Willing to work as per shift timings
Train and coach various teams within operations
Ability to handle Major Escalations with customers
Ability to analyze Performance issues
Good understanding of operational framework like ITIL/ITSM. Operations process knowledge is an advantage
Understanding of tools like Wily, LVM
Bachelor or higher university Degree in Computer Science, Physics, Mathematics or Engineering preferred

Senior Support Engineer Resume Examples & Samples

Very good understanding of AGS tools (e.g. SAP Solution Manager) and is able to present and explain strategy and demonstrate capabilities to customers
Communication to Senior management in larger companies
Bachelor in Computer Science, Mathematics, Engineering, or similar
TQM Certification

Senior Support Engineer Resume Examples & Samples

Conduct analyses to scope and plan the required solution approach to support customers
Scope the solution and construct the individual service offering tailored to a specific customer project
Provide consulting services: set up and deliver “DM< projects”, in collaboration with other
Excellent Master degree or equivalent
Specific skills and experiences in multiple of the following functional and technical areas

Senior Support Engineer Resume Examples & Samples

Provide consulting services: set up and deliver “DM< projects”, in collaboration with other consulting and development colleagues
Contribute to DM< service and business development
Knowledge and implementation experience in SAP ERP Logistics Solution and modules
Experience in ABAP and development activities and development support during large implementations
Knowledge and experience in executing data transformation (i.e. migration and conversion) projects, various data migration techniques and approaches (DM< methods, standard transactional methods)
Solution design skills
Very good written/spoken English language skills – German language knowledge would be a plus
Very good communication/presentation skills
Very good analytical skills combined with the ability to condense and visualize results
Experience in international customer projects
High customer focus and strong business acumen
Team player, proactive networking attributes, results and execution focus
Proactive and interested in learning new solutions and business practices
Working in an international environment including the mobility required for a customer facing consultant
Minimum of 3 to 5 years’ work experience in SAP ERP Logistics Solution and modules (e.g. as a
Functional consultant with technical skills (SAP data model, ABAP)) or a minimum of 3 to 5 years&#8217
Experience in Data Transformation projects and solutions (SAP LT, OBT, DM< Services)

Senior Support Engineer for Centers of Expertise Resume Examples & Samples

You are willing to closely interact with our customers
Your main task would be the analysis and optimization of complex SAP software solutions and technologies
This task will include the delivery of onsite and remote services for global customers with focus on technical solution validation, system stabilization and solution operations
Very good or good university degree in Information Technology, Mathematics, Physics or Technical Engineering
Excellent English skills is a must as well as an European Citizenship
Good programming skills in ABAP or other comparable programming languages
“Client is First” attitude
Excellent level of English
SAP product knowledge, especially in the area of ERP solutions
Good command of German language is an advantage
30-40% travel requirement

Senior Support Engineer Resume Examples & Samples

Understand the customer's solution landscape and business processes
Be the technical Go-To-Person representing SAP on any SAP related queries/ topics
Acquire the role of a trusted SAP advisor inside the customer organization
Coordinate involvement of SAP Support resources onsite and in the back office
Report to management and executive level internally and with customer
Travel requirement at least 50%
Premium Engagement contractual compliance
SAP Technology / Basis experience preferred
7+yrs customer facing experience in SAP Technology or SAP applications
Strong and broad understanding of SAP solutions and NetWeaver technology
Should still be a hands-on SAP product consultant
Project management experience incl hands-on planning and tracking
Commitment to- and active participation in continuous improvement for SAP and for customer

Senior Support Engineer Resume Examples & Samples

Onsite and Remote Data Services customer delivery for ONE service engagements, Focus TQM roles, Assessment and Optimization services and supporting critical Escalations primarily in the Americas region
BackOffice Support : US and EMEA technically supporting critical Data Services issues
Provide Data Services performance analysis and tuning
Customer Liaison: Being the initial contact for customers, accepting responsibility to ensure effective and proactive system management to ensure optimal satisfaction
Programming - Supporting our customer’s business processes through code optimization and development in ABAP
Up-skill/train and provide knowledge transfer sessions to the team
Willingness to travel worldwide for customer engagements
We are looking for candidates who are constantly seeking new challenges in a dynamic environment and for those who want to make a difference in how the world runs by working with some of the largest brands on the planet
Experience in Data Migration methodologies, specifically around legacy to SAP migration
Experience in performance optimizations , Upgrades , Sizing for Data Services
Experience to write scripts and complex SQL statements
Experience in performance tuning of ETL and data models
Knowledge on HANA
Experience with SAP Data Services, Data Integration and Data Quality
Experience in a similar role (must have proven consulting and client facing experience)
Business Objects certifications – SAP Data Services (highly desirable) will be added advantage
Ability to understand and implement different project/development life cycle Methodologies
Knowledge/Experience in IM Architecture, Data Migrations, Data Profiling and Data quality will be added advantage
Experience with other ETL tools (desirable)
Experience in Business Analysis
Experience in preparing technical documents

Senior Support Engineer Manager Resume Examples & Samples

Day-to-day oversight of the support queue
Planning & forecasting (seasonal volumes, Tier 1/Tier 2 agent mix, etc.)
Support SLAs, metrics & reporting
CX team resourcing, coverage & scheduling
Coordination with outsourced agent teams
Agent training, development & quality
Support policies & workflows CX tooling selection, optimization & administration Support model mix (email, phone, in-app help, chat, etc.)

Senior Support Engineer Resume Examples & Samples

Four years implementation, support, consulting and/or development experience in cloud products
Skills in using industry standard tools and techniques
Exceptional diagnostic and troubleshooting abilities
Experience monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations
Experience in one or more of the following: log reading, SQL tuning, knowledge of networks, database configuration, server configuration, Web Server optimization, load balancing hardware, SSO architecture
Mentoring junior team members on new products and technologies
As a Senior Support Engineer, you will be expected to
Apply considerable support/development/implementation experience, a deep understanding of underlying technologies, business process expertise and support process knowledge to interact with a broad spectrum of people within Oracle and customers as they encounter issues during various lifecycle phases
Quickly master complex technical and functional areas and have the ability to suggest and/or create diagnostics and troubleshooting tools for the larger organization
Be considered an expert in implementation strategies, setup, installation, and configuration and integration technologies
Interact frequently with senior management in the support and development chain and present to large and small groups on technical and functional topics
Be able to influence product design by providing feedback to development
Help define/refine future support processes
Coach, mentor and train your peers
Well-developed troubleshooting skills in the area of functional or technical domains of enterprise cloud business application environments
Ability to analyze details and synthesize the "big picture", frequently working with incomplete or ambiguous data
Creative use of industry standard tools to aid in the diagnostic process
Working experience in one of the following areas is seen as an advantage

Platinum Infrastructure Senior Support Engineer Resume Examples & Samples

Bachelor’s Degree in Information Technology or Computer Science or equivalent work experience
Experience in multi-tier architecture environment required
Fundamental understanding of computer networking, systems and database technologies
Excellent verbal and written English language communications skills
Thorough understanding of System Monitoring techniques
Experience with System Monitoring tools

Fusion Applications Senior Support Engineer Resume Examples & Samples

Attachments
Operating System (Intermediate): Unix / Windows
Database Related (Intermediate): SQL;Data Security, Data Scrambling, Data Masking; VPD (Virtual Private Database)
ERP Related (Intermediate): Any of ERP product suites such as EBS, Peoplesoft or JDEdwards ; Conceptual understanding of SetID
Fusion Middleware Related (Intermediate)
Development framework: Model/View/Controller paradigm, such as Oracle ADF
IDE (Integrated Development Environment) such as JDeveloper
WebLogic Server: WLS architecture concepts;WebLogic Server
SOA and BPEL: SOA suite components (BPEL, Enterprise Service Bus, Business Rules
Object Orientation and Java literacy: Knowledge of J2EE and EJB preferred. Past Programming or white box testing experience in Java and other web technologies is preferred
Oracle HTTP Server
WLST Script
Analyze log/trace files to debug and fix issues
Ability to test/replicate the issue in labs and provide adequate support to customers

Senior Support Engineer Resume Examples & Samples

Direct responsibility of project delivery to a customer
Effectively manages project delivery, rigorously adhering to compliance and governance requirements and engendering robust project management discipline. Effectively balancing time, cost, quality and risk within the scope of a project, and achieving this within a customer’s unique organization structure and culture
Provide leadership, guidance and oversight of delivery activities to enable maximum customer value throughout the delivery phase. Makes sure that the customer is achieving his business objectives with the project
Skillfully navigates through political and professional interests of clients and stakeholders, earning their trust and confidence
Manages and leverages diverse teams of differing skills and disciplines across a broad spectrum of activities to achieve successful project delivery
Establishes well-defined project standards, controls and procedures and defines resourcing and structures required to meet delivery commitments
Supports sales activities in the negotiation of project proposals, ensuring an achievable project plan that delivers client value
Coaches junior project managers and consultants
Minimum 6 years of customer facing experience in Japan
Strong customer facing skill, Negotiation skill and Stakeholder management skill required
Understanding of Japanese business culture is required
Minimum 3 years of project lead and/or project management experience in Japan
Experience in project planning and estimating; managing and coordinating a broad spectrum of activities of people from different functional and technical backgrounds and organizations; financial and budgetary accountability; prediction of sizing and performance characteristics of a system
Knows how to balance the needs and expectations of client stakeholders, skillfully overcoming the challenge of conflicting personal goals and interests
Experience as In-charge Project Manager of Prime contract project in Business Application implementation is required
Expertise in Enterprise packaged application implementation management is required
Expertise in Custom development project management is preferred
Expertise in Global roll-out project management is preferred
Expertise in Off-shore management is preferred
Minimum 4 years of relevant hands-on work experience
Ideal candidates will have five or more years of experience in a consulting role, preferably deploying comprehensive ERP, Supply Chain and/or Customer Relationship packaged solutions such as SAP.Experience of all stages of system implementation life-cycle (Feasibility study, Analysis, Design, Development, Testing, Go-live and Post-implementation) is required
Expertise in System Implementation Methodology is required
Strong understanding in at least one of major business processes (e.g. FCM / SCM / CRM / HR etc.) or Technical Architectures is required
5+ years of track record in top IT consulting firm will be preferred
Excellent communication ability both internally and externally
Native level Japanese language skill is required
Business level English language skill for internal communication
Ability to craft logical documentation is required
Presentation skill is desired

Senior Support Engineer Resume Examples & Samples

Hands on knowledge in analyzing complex issues ( Oracle DB , Window Platform)
Strong knowledge of Investment banking products and processes especially in Asset Management with concepts related NAV , Referential data, Payments
Strong Experience on ITIL framework (Preferred ITIL Certification) and proven experience in adhering to defined processes
Proven expertise in continuous process improvement
Must have worked in highly autonomous setup with ability to handle ambiguous situations
Willingness to work in shifts (6:30AM IST to 11:30 PM IST) and also night shifts ( 09:30 PM - 07:00 AM ) in some cases

Senior Support Engineer TQM Resume Examples & Samples

Our methodology is to engage proactively and efficiently with our customers. The objective of the methodology is to holistically understand customer’s situation, and jointly defined an action plan and its benefits to improve customers’ operations and safeguard their implementation projects. CoEs develops best practice solutions and operations and establish these during delivery at our customers. This is achieved by a project based delivery approach, which is realized through the cooperation of the Innovation and Operation Control Center (ICC & OCC) at customers and the deployment room in SAP’s Mission Control Center (MCC). Foundation is the high level of application, technical and development skills of the CoE colleagues
With our new ONE Service initiative CoEs will focus on the following key customer-centric principles
Focus on customer success
Simplify the customer experience
Scale a global integrated delivery model for all services
Co-operates with the Focus TQM to answers difficult functional or technical questions and executes concrete tasks
Drive the development of necessary supportability features and support offerings
Manages internal service development projects
Covers at least one of the workstreams of projects. Examples for workstreams are
Application Process Design and Implementation
Definition of customer process model and execution of discovery workshop
Design and implement application architecture
Integration and Development (including Validation)
Architecture and Infrastructure
Definition of the technical architecture, landscape and underlying infrastructure
Data Migration
Setup the migration landscape and migration tools
Implement rules for mapping and technical, rule-based data quality measures
RunSAP Like a Factory / Transition to Operations
System Landscape Optimization (Landscape Transformation Management, SAP LT based projects, SAP General Ledger Migration)
Service Development
Initiate and leads new initiatives and activities for preventive services
Develops concepts for service / business process / product development / best practices
Adapts standard service products to customers' individual needs
Organizes delivery and development activities for group of people
Can communicate with senior management
Negotiation Skills
General application and technology knowledge
Executes different type of delivery activities
Fulfills expert role in external or internal project teams
Team lead skills

Senior Support Engineer Resume Examples & Samples

We are looking to recruit in our Technical Support environment in Oracle Financials
We have both Junior and Senior positions available, for candidates with functional or technical backgrounds For functional the candidates
Knowledge of accounting principles and general understanding of ERP product(s), particularly the Financials (AM, AP, AR, GL) aspects are essential
Good knowledge of business flow For technical candidates
SQL, PL/SQL, Oracle Reports, XML Publisher, JAVA technology and database experience are essential
System administration, applying patches and performing installation or upgrades experience would be an advantage University degree in IT or Finance or equivalent
Past experience in desk support for ERPs or Consultancy would be an advantage
Experience in Oracle E-Business Suite in particular Financials would be an advantage
Knwoledge of SQL(any DB) is essential for support engineers
Excellent communication skills is also essential
Written and verbal fluency in English
It is desired: strong customer focus, driven to continuous improvement of our leading edge services and products, good problem solving methodology, driven to achieve results, experience in multi cultural environment would be an advantage

Senior Support Engineer Resume Examples & Samples

Ensure the continuity of the business by a strong relationship with the local helpdesk-support team, the infrastructure teams, and the other Production Support teams in Singapore, HongKong, Bangalore, London, Paris and New York
Provide extensive coverage to users in front, middle and back office units
Make available the knowledge of the local activity by promoting and updating specific documentation
Identify improvement axis and lead the automation of manual checks/tasks; Propose transformation of existing processes both for the business or our production services activities

Senior Support Engineer Resume Examples & Samples

Represent Microsoft professionally during occasional customer facing on-site engagements. Act as technical lead, mentor, and role model to engineers on the team
Candidates with strong and lengthy experience in supporting complex, enterprise products solutions for 3 or more years will be considered even when all the above qualifications may not be present
The preferred candidate will have depth in two or more of the technologies areas that make up the APS appliance

Financials Senior Support Engineer Resume Examples & Samples

University degree in Computer Science, Business or equivalent
Overall knowledge about software technologies, complex software solutions, ERP Systems, Business Engineering
Past experience in software support would be an advantage
Excellent communication skills and passion for customer service is essential
System administration experience including patch application and EBS installations and upgrades are desirable

Senior Support Engineer Resume Examples & Samples

Scope a customer’s issue by collecting the relevant facts
Consult with your immediate peers or colleagues around the world, handing the case over to them as necessary
Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments
Document your technical work and research in detailed and comprehensive manner

Senior Support Engineer Resume Examples & Samples

A desire to understand the impact of regulatory and compliance demands on the banking industry, specifically in the context of Equities trading
Be able to collaborate with business users, developers and other technology colleagues outside of your direct team
Ability to multi task, prioritize work and adapt during potentially pressured situations
Ability to articulate a technical issue to business users
Application of technical or business processes in order to construct a problem solution
Collate multiple sources of information to support regulatory investigations and root cause analysis (e.g. log files, SQL queries, error messages)
Ability to read and write scripts in common languages (Shell/Perl/Python)
Specific technical capabilities around UNIX, Linux, Wintel or databases
Demonstrate a good understanding of technology and be competent in interacting with it via command line and GUI interfaces
4+ years finance industry experience and/or knowledge of working within complex systems in large organizations
Ownership of regulatory/compliance issues and/or investigations
Business and technical communication for regulatory investigations
Investigations into PT/Cash order behavior with queries directly from the business and external regulators
The role provides an opportunity to develop leadership competencies on regulatory/compliance change programs

Senior Support Engineer Resume Examples & Samples

Scripting manual / repetitive tasks with Perl, Python, etc
Root cause analysis of production-related issues
6+ years of Scripting/Testing/Technical Support / Operations Experience
Fast troubleshooting and resolution skills
Ability to manage multiple tasks with shifting priorities
Experience in a 24X7 production environment

Senior Support Engineer Resume Examples & Samples

Degree in Information Technology, Mathematics, Physics, Technical Engineering or Business Administration with strong focus on IT
At least basic programming skills
Fluent German and English is a must as well as a European Citizenship
You are willing to travel primarily within the EU but also worldwide for periods of time
Analysis of complex logistic business processes and technologies such as the SAP HANA Database Platform
Adaption of knowledge on new technologies in a consistently high dynamic changing environment
Delivery of remote and onsite services for global customers with focus on system optimization, conceptual planning as well as empowering the customers with newest best practice knowledge
Good communication skills to handle and explain complex customer situations
Within an extensive training phase you will receive personalized and group training for specific product, technology and development knowledge. You will also receive on-the-job training fitted for your future responsibilities
Your personal mentor will help you to develop into your expert role by elaborating an individual development plan
After all training activities you will start delivering customer project services in a team together with our senior experts
Any practical experience in software development and SAP product knowledge is welcome. Any support experience and experience in managing customers would also be beneficial but is not an elementary prerequisite
Optional: you have gained some professional work experience working with SAP products in the Supply Chain area

COE Senior Support Engineer Resume Examples & Samples

Hands on experience of OS/DB Migration and SAP Upgrades
Hands-on experience doing transports, system copies and all BASIS related tasks
Working knowledge of upgrade and migration planning is an advantage
Expert on HANA migration methodology using SUM tool with DMO and also SWPM
Experience working on SAP installations using Unix/Linux operating systems commands
Working knowledge of Back-up and Recovery procedures
Working knowledge of High Availability / Disaster Recovery procedures
Experience with virtualization technologies such as VMWARE, Solaris etc. would be an advantage
Landscape design experience and data centre architecture awareness is an advantage
Demonstrated knowledge in the areas of HANA and S/4HANA projects is an advantage
Graduated with an Honours Degree in IT/ Computer Science/Physics or related discipline
SAP certified: OS/DB migration , WEB Application Server
Must have high standard of presentation skills

Senior Support Engineer Resume Examples & Samples

Document solutions to known issues and consulting questions
Evaluate new technologies and make recommendations to improve
Applying Design Thinking or other innovative methodologies in solving customer problems or designing solutions
Applying software development methodologies (Agile, Scrum, etc.) during internal and external projects
Act as liaison for critical customers, accepting responsibility for effective and proactive solution or system management and issue resolution
Drive creation of Knowledge in area of expertise and drive proactively proliferation of knowledge created externally and internally
Drive incident deflection initiatives
Liaising with Development to identify bugs and missing product functionality for future releases (legal/non-legal requirements)
Contribute ideas to help towards the Cloud Product Support vision of Next Generation Support
Volunteer to participate in projects aimed at achieving the CPS vision of Next Generation Support
Lead internal projects, extended cross LoB activities/communication
Identify supportability gaps and work on innovating/ improving supportability tools
Participate in on-call rotation as needed
Bachelor’s Degree in Computer Science, Information Technology or a related field
8+ years’ experience in a Technical Support role
Skills in creating and validating Technical Support documentation
Advanced experience in)

Senior Support Engineer ByD Development Support Resume Examples & Samples

The Developer must ramp up quickly on technical aspects and also understand functional domain based on the team he/she is assigned
Intensive debugging skills and co-ordination across many teams
Bachelor’s Degree in Computer Science, Information Technology, or similar, required
Knowledge in SOA, Enterprise application domain knowledge preferably in CRM will be an added advantage
Programming language : Java and/or C++ will be an added advantage
ABAP knowledge an advantage
3-5 years software development experience
Excellent communication skills (listening, presenting, writing, formal and informal)

Senior Support Engineer Resume Examples & Samples

Graduate or Post Graduate (preferably in computer science or related course)
6-8+ years of relevant experience in Product/Application Support L2 level
Effective communication skills and sense of ownership
Willing to work in a 24*5 profile with weekend on-call support
Extensive experience working on middleware technologies such as IIS, Apache, Jboss
Hands-on experience with MSSQL and MySQL databases
Good networking skills (Load Balancers, Firewalls, Clusters etc.)
Good hands on experience with Cloud Computing
Hands on experience and ability to do root cause analysis, incident, problem & change management

Senior Support Engineer, Amazon Alexa Resume Examples & Samples

Learn and use groundbreaking technologies
Apply advanced troubleshooting/debugging techniques to root cause incoming tickets
B.S. in Computer Science or a related technical field
5+ years overall experience in development/networking/sys admin/application support
2+ years experience writing intermediate level database queries
Experience in a 24/7-production environment is a plus
Must be able to see opportunities for improvement, take ownership and closely work with development team to drive enhancements

Senior Support Engineer Resume Examples & Samples

Delivering DB2 on Linux, Unix, or Windows, DB2 on Z/OS or 390, and DB2 on AS/400 or iSeries Migration services for customers transitioning to IBM DB2 from other legacy databases
Delivering DB2 on Linux, Unix, or Windows, DB2 on Z/OS or 390, and DB2 on AS/400 or iSeries Migration services for customers transitioning to HANA from IBM Databases
Delivering DB2 on Linux, Unix, or Windows, DB2 on Z/OS or 390, and DB2 on AS/400 or iSeries Upgrade services for customers updating IBM Databases as part of maintenance upgrade cycles
Empowering SAP customers to understand functionalities in IBM DB2 Databases such as pureScale, BLU, Memory Management, Multi-Partitioned Databases, Storage Management, Backup and Recovery, High Availability, DB2 Locking Mechanisms, Adaptive Compression, HADR, Backup Strategy, Fixpack Upgrades/Maintenance Releases, DB2 Client Technologies, Technical Alert Monitoring/Infrastructures, Tivoli Storage Management Configuration, and DB2 Job Management
Empowering SAP customers to understand user management security aspects of IBM DB2 including authentication and encryption topics
Analyse customers ABAP code with a view to improving performance
Analyse customers ABAP solution with a view to improve performance by implementing code push-down to IBM
SQL Scripting and stored procedures for IBM DB2 Databases
End to end root cause analysis and resolution of issues
Supporting various COE teams in implementing SAP solutions and POCs for SAPs latest products on the IBM platform
Delivery of Front-Office (face to face) customer services and engagements both onsite and remote (Front Office)
Delivery of active support for Front-Office and critical customer situations via Backoffice and incident solving
Fulfilling regular rotations and shift/weekend work to support our customers and colleagues in other regions (US, LA, EMEA, APJ)
ABAP on DB2 experience with demonstrated knowledge of ABAP and how ABAP can be manipulated to run on DB2 optimally
Regularly uses the latest end-to-end tools such as DBACOCKPIT/DB2PD/DB6UTIL/DB2SUPPORT for root cause analysis and performance tuning
DB2 Installation/Migration/Fixpack and Upgrade knowledge
IBM BLU/pureScale/Multi-partition knowledge
SQL tuning
SQL Scripting on DB2 for performance analysis
Has implemented security concepts for DB2 or has advised on these topics
SAP Basis Knowledge
Linux/AIX working knowledge
Debugging – active working knowledge (ABAP, any other applications that run on DB2)
SAP project implementation
Experience/expertise in similar BW , BPC, BOBJ, or other OLAP technologies is an advantage
Job Segments: ABAP, DB2, Basis, Engineer, SAP, Computer Science, Technology, Engineering, IT, In-memory

Senior Support Engineer Resume Examples & Samples

Very high commitment to fight under big pressure
Very hardworking and ambitious
Good in communication
Development of SAP FS-Insurance Solution(specification, design, coding, testing etc.)
This job is located in Beijing
Computer science or related fields(bachelor or above)
At least 2 year experiences with FS-CD
Very strong ABAP development skills (more than 5 years)
Very fluent English, both oral and in written

Senior Support Engineer Resume Examples & Samples

Responsible for 2nd level support, you will be a technical expert on Mashery Service offerings and the API arena to successfully provide customer support, improve our knowledge base, and contribute to industry thought leadership
Research, respond, track and close the loop on technical and customer related issues while providing the highest level of service and professionalism
Document processes and solutions for external and internal consumption
Listen, prioritize, and document customer requests and issues ensuring resolution and follow up on customer needs/requests
Work closely with product and engineering members to help facilitate customer enhancement requests
Manage customer expectations while ensuring they feel a sense of urgency and clear understanding of issues
Manage customer escalations representing Mashery in front of the customer and working with various internal teams to bring the issue to resolution
Obtain high level of familiarity with customers APIs and implementations
Participate in a 24x7 on-call rotation for escalated issues
Bachelor's degree in information technology, computer science or a related field OR
7+ years in a technical customer support (Tier 2 or above preferred), professional services, implementation, or applicable customer service role
Experience with at least one common HTTP web service protocol, including XML-RPC, SOAP and REST a must, and if you have an understanding of what web companies are doing with APIs, we love you
Network experience; understanding of TCP/IP, concepts like IP whitelisting and network troubleshooting techniques and tools
Java, Javascript or PHP experience a very strong plus
Understanding of Docker platform is a plus
Strong understanding of shared hosting environments and SSL certificates
Outstanding interpersonal and telephone skills
Ability to function and thrive in a team environment with an appreciation of aggressive goals
Energetic, with a strong desire to succeed

Senior Support Engineer Resume Examples & Samples

Experience with the following technologies: distributed version control systems (e.g., git, mercurial, etc.), operating systems, databases (e.g., SQL) and one or more application servers (e.g., Tomcat, Apache, WebSphere, JBoss etc.)
Be the go-to person to remove technical obstacles and assist in troubleshooting and diagnosing customer issues of highest complexity involving 3rd party products
Handle and assist to solve escalated technical issues by being a troubleshooting champion. Conduct case reviews to assess case handling from a technical perspective, identifying possible areas of improvement and development

Senior Support Engineer Resume Examples & Samples

Investigates assigned problems through to resolution or error identification
Must have 4-5 years relevant experience in working in technical service desk/help desk environment experience
Should have experience managing L2 or L3 tickets and troubleshooting

Senior Support Engineer Resume Examples & Samples

End to End Handing of Finacle application production issues with respective Shift Leads whom work ranging from Ticket assignment including Issues analysis, Code fix, SIT Testing, UAT Test planning (Scope , duration),UAT support for user, Source promotion to production
Working in a stretch role to take forward production issues from analysis to production fix/deployment
Follow Production Support Processes and giving input to strengthen time to time
Providing status to stakeholders and working with vendors to review the design/fix/enabling for production deployment
Own communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with management
Coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management
Working with various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages
Strong stakeholder management skills with main focus on continuous service improvement, consistent delivery and stability of production

Senior Support Engineer Resume Examples & Samples

Strong LDAP experience
Understanding of Unix/Linux command line operating systems
Familiarity with diagnostic tools and analyzing data (Analyzing Error Logs)

Senior Support Engineer Resume Examples & Samples

You have a University degree in Information Technology, Chemistry, Engineering or Physics
You have strong analytical and logical skills
You enjoy working in an international team
You have good programming skills in at least one language e.g. (JAVA, C, C++, SQL or similar),
ABAP coding knowledge is a plus

SAP NS Senior Support Engineer Resume Examples & Samples

Ability to quickly gain insight into the customers' solution landscape and business processes with excellent business process knowledge
Creates commitment to and enthusiasm for the accomplishment of challenging objectives across diverse topics and teams
Presentation, communication, and conflict management skills
Ability to be motivated by daily customer contact and to remain calm under pressure

Senior Support Engineer Resume Examples & Samples

Ability to use Quality Center
Create, Update & Execute test cases
Knowledge of Agile methodologies
Hands on SQL, Basic Unix commands
Execute Automated test cases"

Senior Support Engineer Resume Examples & Samples

Provide phone/email/Webex consultation to debug customer problems
Understand the problem reported by the customer and reproduce it locally in the support lab
Document problems accurately and completely, their solutions, and defects in the support call tracking system
Work with other teams within Support as required
Learn the technologies required for supporting the TIBCO products
Create KnowledgeBase articles (FAQ/Solutions) that have repeat value
BSc degree in Engineering/Computer Science or equivalent
Demonstrated post graduate relevant experience in a software technical position
Strong troubleshooting and analytical skills
Programming/Support experience with Java
Unix and Windows administration and debugging experience with several of the following

Senior Support Engineer Resume Examples & Samples

Conduct PERC sessions, including preparation and follow-up activities
Understanding of the AGS initiatives, Engineering packages, and methodologies
Assisting to design engagement plans based on a profound understanding of the customer
5 years of experience in MaxAttention Services/Premium Engagements/Center of Expertise
Very good Understanding of SAP Solutions and NetWeaver Technology preferred
Understanding of SAP organization and service strategy and portfolio
Knowledge of SAP Solution Manager strategy and scenarios

Senior Support Engineer Resume Examples & Samples

Onsite and Remote BI customer service engagements. Assessment, Optimization and project implementation services and supporting critical Escalations primarily in the Americas region
BackOffice Support : US and EMEA technically supporting critical BOBJ issues
Provide BOBJ performance analysis and tuning expertise
Proficient in one or more of the BI reporting tools: WebI, Design Studio, Lumira, Dashboards, Crystal reports, Explorer, Analysis for office or Analysis for Olap
Familiar with the BI landscape/architecture, configuration, sizing and BI upgrade strategy
BI Root cause Analysis and troubleshooting knowledge an advantage
Familiar with Business Objects for Cloud

Senior Support Engineer Resume Examples & Samples

Manage customer issues related to the installation, configuration, and implementation of Jaspersoft products on a timely basis \, provide effective and clear communication, and establish appropriate expectations with clients. Most issues are logged via Web and Email (written)
Log defects and enhancement requests on behalf of customers
Write and review technical knowledge base articles, solutions, FAQs, examples, and how-to’s for publication to a customer and company knowledge system
Assist in the build-out of common server and database platforms for use in daily troubleshooting and testing associated with customer cases (via virtualization tools)
Bachelor’s (BA or BS) in Computer Science, IT, or related field
Professional experience troubleshooting, maintaining, or developing data-driven applications connected to relational databases, XML sources, web services, and/or big data back end systems
Broad experience across the following technologies

Senior Support Engineer Resume Examples & Samples

Candidate must possess at least a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology
IT Operations, Incident and Issue Resolution, Project Support experiences
At least 2-4 year(s) of working experience in the related field is required for this position (server operations, infrastructure, software/hardware, Microsoft Server Administration, MS SQL database, Unix/Linux, etc)
Preferably 1-4 Years experienced employee specializing in Support or equivalent job role in IT Software Support , L1/L2 Functions or equivalent
Good communication, teamwork and negotiation skills
Problem-solving and good analytical skills
The ability to work tight deadlines under pressure
The ability to create and maintain strong working relationships with colleagues and/or customers
Business awareness and understanding of business requirements of IT/Sofware industry
A willingness to keep up to date with developments in new technology
A commitment to continuing professional development (CPD)
An understanding of information legislation
Demonstrate pro-activeness, initiative, creativity and an ability to work unsupervised
Experience in documentation

Senior.support Engineer Resume Examples & Samples

Ensure the continuity of the business by a strong relationship with the local helpdesk-support team, the infrastructure teams, and the other Production Support teams in Singapore, Bangalore, London, Paris and New York
Guarantee a high level of service & quality by industrializing the different processes and participating to the local and global projects and by communicating about it
Take part to transversal initiatives across ITEC/PRD/GSC
Identify improvement axis and lead the automation of manual checks/tasks
Propose transformation of existing processes both for the business or our production services activities

Senior Support Engineer Resume Examples & Samples

CoEs provide high-quality support services in the framework of Premium Engagements and Enterprise Support for our customers
Provides a detailed architecture blueprint as basis for the other work streams (like General Basis Support)
General Basis Support
Setup the software logistics, provide user access and introduce security aspects
Definition of the Customer target Operational model
Design and implementation of Incident Management and Change Management processes
Delivers platform and application related tasks and/or service
Gives feedback to development to enhance/adapt existing services, business process, products and functions
Builds up expert knowledge and develops support services for new products/components and ramp-up solutions
Is driver in projects and key project member
Additional Tasks

ACS Senior Support Engineer Resume Examples & Samples

To manage and resolve Customer Requests according to product main strategy and model
Respond and resolve customer issues within Key Performance Indicator targets
Maintain an up-to-date and in-depth knowledge of new products
Ensure the timely completion of planned proactive tasks and Customer Requests
Owning and resolving problems and managing customer expectations throughout the life cycle in accordance with global standards
Maintaining product expertise in assigned cluster
Working towards, adopting and contributing to new processes and tools (ODC, diagnostic methodology, health checks, scripting tools, etc
The candidates should have a degree in Computer science
5-8 years experience in using and administrating Oracle database server
Oracle Certified Professional (OCP) is a must/ (OCM) is a plus
Strong knowledge of UNIX, Linux and/or Windows
Experience in RAC, DB Performance, or Backup/Recovery is a Must
Excellent written and spoken English is a must
Willing to travel for long tasks
Working Globally/Team Working
Results Orientation
Have a strong Communication skills
Problem Recognition and Resolution

Senior Support Engineer Resume Examples & Samples

Undertakes complex projects requiring additional specialized technical knowledge, planning and education
Develops innovative and thorough solutions to complex or ambiguous systems engineering issues
Designs, develops, tests, debugs and implements complex operating systems components, software tools and utilities
Makes complex modifications to existing software or hardware to fit specialized needs and configurations
Establishes and communicates common goal and direction for team
Acts as a source of direction, training and guidance for less experienced staff
Monitors project schedules to ensure they are on time and on budget
Experience with the following operating systems and software packages and programs: MS windows NT/2000/2003/XP/7, MS Office XP/2003/2007/2010 Suite, MS Project, MS Visio, Symantec AntiVirus, Hubs, Switches, LAN, WAN, Norton Ghost, DNS, DHCP, disk encryption software, VPN Client, HPCA,Network connectivity troubleshooting, Citrix, thin computing technologies, VOIP
Strong technical understanding of current and planned workstation hardware, middleware, and software, in a predominantly HP/Dell and Microsoft environment
Basic skills in LAN/WAN network technologies
Ability to understand the data, technical issues and influence on projects; and effectively communicate these issues and affects to other project stakeholders
Works with Field Services Support to publish technical bulletins
Provides technical training to peers and team
Provides executive suite support
Knowledge and understanding of ITIL
Minimum 2 years experience managing large projects using Microsoft Project software
Must possess excellent planning and organizing skills as well as strong verbal and written communication skills
Must be able to work well with outside vendors
Must be fluent in English (written and spoken)
At least 6 years of experience in Information Technology of which 2 years should have been in architecture, design and engineering of environments using above required

Senior Support Engineer Resume Examples & Samples

To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
Maintaining product expertise in High Availability technology products (RMAN, DataGuard, Oracle Secure Backup, etc.)
Working towards, adopting and contributing to new processes and tools (OWC, diagnostic methodology, health checks, scripting tools, etc
Participating in proactive knowledge activities
Working with development on product improvement programs (testing, BETA programs etc) as required
Operating within Oracle business processes and procedures
Respond and resolve customer issues within key performance Indicator targets
Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Requests
The ideal candidates should have a degree in Computer science/Management Information Systems/Science/Engineering/Math/Physics
2-3 years industry experience in using and administrating Oracle database server or comparable database or system administration. Experience with High Availability products and strategy would be an advantage
Good knowledge of UNIX, Linux and/or Windows

Senior Support Engineer Resume Examples & Samples

Serves as a single point of contact for assigned projects and takes projects from original concept through final implementation
Utilizes expertise and leadership skills to define project objectives, develop detailed delivery plans, schedules, resource plans, and status reports
Attends project meetings and is will provide project tracking and analysis
Supports the integration of vendor tasks and tracks and reviews vendor deliverables (if applicable)
Ensures adherence to quality standards, reviews project deliverables, and resolves issues to ensure project goals and requirements are met on time and within budget
Ensure that United's IT Critical Infrastructure standards document is followed
Communicates with end-users to provide timely and accurate information and status updates
Responsible to provide accurate inventory of IT assets at project completion
Stays current with the advancements in IT technologies and project management skills
Works closely with Engineering and IT Field Services Support Role
Required to ensure the logistics of the project are coordinated
Document database requirements (Shares, Unimatic etc.) and ensure database is supplied in a timely fashion
Responsible to help coordinate the voice portion of projects
Travel will be required along with after-hours work and weekends
Understand technical/business requirements gathered from the business units
Configure, install, maintain, test, and troubleshoot end user hardware and IT infrastructure systems
Assist Engineering in the research, evaluation, and recommendation of emerging technologies for enterprise use to consistently drive down total cost of ownership
Provide technical support, as needed, to the enterprise
Consult with other business units (e.g. application groups, engineering, network, etc.) to configure platforms for product installation
Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models
Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures
Monitor, manage, and maintain IT infrastructure and end user equipment to ensure expected availability and performance levels are achieved
Ensure MDF/IDF LAN rooms conform to established enterprise/industry standards (BICSI, EIA/TIA, NFPA, NEC etc.) and reference models
Responsible for assisting in the design, testing, evaluation, implementation, and support for various Critical Infrastructure hardware deployments. (UPS systems, Rack mounted PDU’s, copper backbone cabling, and fiber optic backbone)
Implement changes to Critical Infrastructure with minimal impact to the business by following enterprise standards and procedures
Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved
Provide on-site, and on-call 7x24x365 support, as needed
Research, evaluate, and recommend emerging technologies for enterprise use to consistently drive down total cost of ownership
Responsible for assisting in the testing, evaluation, implementation, and support for various platforms of low complexity (hardware, operating systems, software, and systems tools)
Provides consultation and direct technical support in 1 or more of the following: life cycle planning, problem management, integration, or systems support
Assist in implementing releases, upgrades, and/or changes into the environment
Ensures platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning with minimal supervision or assistance
Duties may include some system maintenance/ administration, diagnostics, automated imaging of PC equipment/IT Infrastructure, installation and removal of PC equipment/IT Infrastructure, inventory & movement of PC equipment/IT Infrastructure
Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer
Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
Associate’s degree or industry certification in an applicable IT field, in addition to two years applicable experience in the design/administration/ support of one or more platforms; or Bachelor’s degree in an IT field, in addition to one year applicable experience in the design/administration/ support of one or more platforms; or four years equivalent in depth experience in the above related areas
The ideal candidate will have knowledge of multiple systems (operating/integration/end user/infrastructure) LAN room fiber and copper cabling standards (BICSI / EIA / TIA / NFPA/ NEC) and has related technical experience, as well as BICSI certification, is preferred but not essential
An understanding of desktop/laptop/mobile-based technology, and utilizing network systems related to enterprise view
Must be legally authorized to work in the United States for any employer without sponsorship required
Regular attendance and punctuality in accordance with United's policies is required
Attendance is required at work location (Please note, this may not be applicable to positions where in fact someone can telecommute. Inclusion of this requirement should be evaluated on a case by case basis.)
Successful completion of interview required to meet job qualifications

Senior Support Engineer Resume Examples & Samples

Assure continuous uptime of local and remote data centers. Provide 24x7 on-site and on-call support as needed. Perform troubleshooting and root cause analysis to quickly recover from service interruptions, and to prevent recurring problems
Complete installation, relocation and removal of IT hardware in local and remote data centers, including all facility prep work, such as power, cooling, racking, network and SAN cabling, cable management and other associated peripherals
Evaluate, enforce and update data center standards in local and remote data centers. Recommend changes to the data center standards to keep them up to date with current practices and best standards
Provide quality assurance inspections and reports to assure standards are being followed. Follow up on active projects and existing environments
Prepare data center documentation and reports; including projects, standards, procedures and status
Coordinate and implement changes to platforms and systems with internal and external IT partners
Research, evaluate, and recommend industry trends and emerging technologies for enterprise use to consistently drive down total cost of ownership
Associate’s or Bachelor’s degree, preferably in Information Technology, or equivalent IT experience, education or training is required
A completed apprenticeship, or journeyman certification, in Low Voltage Communications is preferred
A minimum of 3 years of data center infrastructure experience, or related equivalent IT or Telecommunications experience, is required
A comprehensive understanding of enterprise data center network, storage and platform topologies is required
Commercial or industrial electrical or mechanical experience is preferred
A working knowledge of multiple hardware and operating systems is preferred
Must be legally authorized to work in the United States for any employer without sponsorship
Reliable, punctual attendance is an essential function of the position
Include everything under Other

Senior Support Engineer Resume Examples & Samples

Developing strategy
Linux Admin (SUSE / Redhat)
Windows Admin (Active Directory / Exchange Server / Server admin)
Basic networking and firewalls
Oracle systems
Working with standards and formal procedures
Producing and maintaining documentation

Support Engineer / Senior Support Engineer Resume Examples & Samples

Provide quick solution for already known & documented issues
Logically work through problems to determine their cause and how they can be resolved
Provide consulting for customers on procedural issues and queries
Share knowledge & best practices with the team
Delivery of valuable content for Product Support Knowledge Base
Continually develop expertise on new releases and product as demanded by business environment
Lead the team locally or globally for one or more topics
Engineering degree or,
Masters in Science (Physics & Mathematics) or,
Total experience at least 4 years out of which,
2+ years of directly-related work experience in supporting or implementing SuccessFactors Solutions or equivalent products in HRIS & Learning do
Working knowledge of XML, Java, J2EE, HTML
Very good understanding of RDBMS database concepts, SQL
Familiarity with operating system, networking concepts
Good understanding of standard business processes & scenarios
Working knowledge of Unix/Windows, Web application servers
High attention to detail in identifying root-cause
Ability to understand customer’s business process and able to use that knowledge to anticipate best mode of resolution
Strong analytical & logical skills
Outstanding ability to manage & prioritize own workload/tasks
Ability to work with high sense of urgency and willingness to commit the additional time and effort on high impact issues
Excellent English communication - writing and speaking skills
Familiarity with standard PC packages

Senior Support Engineer Resume Examples & Samples

Provide dedicated analytics support to the North America operations team
Use data and analysis to find compelling trends within the customer service data
Build a story to help management, clients and customers to make improvements
Work with the Customer Experience Transformation (CxT), the business intelligence (BI) and enterprise data warehouse (EDW) teams to understand and review analytical methodology
Day to day activities will be based on needs of the client and account management teams
Support all upcoming client meetings and requests
Bachelor’s degree in quantitative discipline: statistics, mathematics, computer science or 15+/- years of related experience
5+ years’ experience working with large amounts of live data preferably in a call center or service desk environment integrating with BI and EDW teams
5+ years’ experience working with case and incident management systems; Siebel highly desired
3+ years’ experience working with complex case management data and performance analysis
3+ years’ experience working with call management systems, configuration and data; Avaya highly desired
High proficiency with query language: MS SQL server, Oracle SQL, MySQL, and Informix
Experience with BI tools
Experience with reporting and presentation software such as Tableau, Domo, Gephi a plus
The ability to explain complex technical material to nontechnical or executive audiences
Ability to translate business objectives into actionable analyses of case and agent performance improvement opportunities

Senior Support Engineer Resume Examples & Samples

Go technically ahead with a support task force for the topic SAP Hybris as a service (YaaS)
Be an active member in our self-empowered team, supporting cloud software and mentoring younger colleagues
Be a proactive technical „engine“ influencing our Support Team and the whole company with innovative and creative ideas
Be part of a global team in a collaborative and fast-paced environment
Decide and negotiate technical possibilities for support in a cloud based micro-services solution
Technically stand in for a support team dealing with support in a cloud based micro-services solution
Bachelor degree in computer science, software engineering or equivalent, or be a recognized expert in the field
Strong interest in reactive & functional programming
Ability to adapt quickly to changing technologies, frameworks, etc
Ability to analyze and explain technical problems and understand business requirements
Ability and willingness to work as part of a self-organizing team
Be open-minded to new cloud oriented technologies such as Docker, AWS, CloudFoundry.
High technical experience with Java based applications, ideally in a cloud environment
Good knowledge of other JVM related languages and frameworks (Scala, Groovy, Java EE, Spring etc.) preferred
Experience in testing functional requirements
Experience in monitoring cloud applications
Knowledge about Support processes, ideally with an ITIL background is a bonus
Basic understanding of security and compliance regulations for cloud based applications is a bonus

Senior Support Engineer Resume Examples & Samples

Identify and solve technical problems
Identify software faults and escalate them to the R&D
Independently carry out installation, commissioning and integration activities for our customers
Participate to emergency support activities and 24/7 duty
Install and test change and enhacment delivery packages in our own lab environment
Participate to product program work by executing installation and system acceptance tests and reporting the findings to the program
Degree in computer science, mathematics, physics, electrical engineering or an equivalent qualification
Very good written and spoken English language skills
Desired technical skills
Testing and troubleshooting experience
Solid Linux and Sun Solaris knowledge
Solid knowledge of technical support tools and processes

Senior Support Engineer Resume Examples & Samples

Oversee the instrumentation and monitoring of critical web solution components to maintain the stability and health of applications
Lead Root Cause Analysis (RCA) efforts when required
Lead efforts to automate and stream line manual intensive activities
Flexibility in scheduling with a willingness to work extra non-standard hours as required
24x7 rotational on-call support

Senior Support Engineer ByD Development Support Resume Examples & Samples

Follow SAP product standards applicable for application development following agile methodologies
Knowledge of relational databases an advantage
1-2 years’ software development experience for Dev Support Associate and 2-5 years for Dev Support Engineer positions
Experience of problem solving and debugging code is required

Senior Support Engineer Resume Examples & Samples

Collaborate with globally-based support colleagues to further investigate issues with Thomson Reuters Enterprise Platform (TREP) Value Add products
Closely work with development and QA teams as needed to bring issues to resolution
Apply and leverage knowledge and expertise of TREP components to provide thorough technical analysis, root cause and issue replication of complex issues
Contribute to product and internal documentation

Senior Support Engineer Resume Examples & Samples

Investigating different server side application issues
Investigating business data quality issues
React on system failure and coordination with development team to
English upper-intermediate (reading/writing and speaking) -> must to have
Oracle SQL skills (for support purpose)
ITIL and support process
VBA (good to have)
Good understanding SDLC and development practice

Senior Support Engineer Resume Examples & Samples

Bachelor's degree from accredited University in Computer Science or related field
5+ years of experience with troubleshooting computer hardware and software
Working knowledge of Windows 2008/2012 active directory and user account management
Knowledge of networking concepts and troubleshooting procedures
Knowledge of desktop encryption and security concepts
Excellent Windows 7, Windows 10 and Macintosh troubleshooting skills
Good working knowledge of Microsoft Office 2010 & 2016 applications, as well Microsoft Office 365
Certifications in Microsoft or Cisco technologies a plus
Excellent communication skills in English, both written and verbal
The selected candidate must be self-motivated and have the ability to work in a highly dynamic environment, as well as the ability to work independently with minimal direction

Senior Support Engineer Information Technology Resume Examples & Samples

Provide technical support, as needed, to the enterprise
Consult with other business units (e.g. application groups, DBAs, middleware, etc.) to configure platforms for product installation and ongoing support
Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models
Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures
Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved
Provide on-site, and on-call 7x24x365 support, as needed
Plan and implement life cycle management of software and hardware
Keep abreast of industry and technology trends
Understand technical/business requirements gathered from the business units
Analyze, design, and document platforms/systems to meet enterprise requirements
Install, customize, maintain, test, and troubleshoot operating systems and other systems software
Configure, install, maintain, test, and troubleshoot hardware systems
BS/BA, preferably in Information Technology or Business or equivalent experience, education, or training
Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain
Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer
Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
Associate’s degree or industry certification in an applicable IT field, in addition to four years applicable experience in the design/administration/ support of one or more platforms;or Bachelor’s degree in an IT field, in addition to two years applicable experience in the design/administration/ support of one or more platforms;or five years equivalent in depth experience in the above related areas
The ideal candidate will have knowledge of multiple systems (operating/integration/

Senior Support Engineer Resume Examples & Samples

Remote Desktop support for Windows/Mac OS/Linux and troubleshooting
Active Directory tasks
SCCM 2012 – Software installation and client troubleshooting
Exchange 2013 – mailbox configuration and support
Office 365 with SharePoint (Sites)
Windows server support tasks
Applications installation and troubleshooting
Network support tasks
Real time support with deep understanding and proper escalation
Ticketing tools and understanding SLAs
Experienced professional with min. 5 years of relevant work experience
Advance knowledge of Windows OS both Desktop and Server is plus
Understanding of the ITIL processes
Graduation in Computer Science or equivalent University degree in a technical field is preferable
Problem solving and Good technical writing skills
Influencing skills and ability to deal with different stakeholders of different levels
Ability to perform tasks with minor supervision and take the ownership of tasks assigned
Ability to apply solutions, technology and products to a business opportunity
Pro-actively share the knowledge and ideas with colleagues. Keep track of developments in the field of IT
Ability to represent the team in front of global stakeholders

ACS Senior Support Engineer Resume Examples & Samples

Experience in RAC, DB Performance, DB patching/DB upgrades or Backup/Recovery is a must
Experience in one or more of the following technical areas is a plus
Oracle Security Products, Oracle Data Guard, Oracle Golden Gate, SQL Tuning, Corruption, Exadata , Super Cluster, ZFS, ZDLRA
Having excellent written and spoken English is a must with strong Communication skills
Candidate should have Customer focus, working globally, team working and results orientation skills
Willing to travel for long tasks or high frequency
Willing to work on 24x7 and flexible hours (Out of hours and weekends)

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