Improvement Manager Resume Samples
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Improvement Manager Resume Samples
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JW
J Wisoky
Jazmyne
Wisoky
3062 Oswald Flats
Dallas
TX
+1 (555) 971 8014
3062 Oswald Flats
Dallas
TX
Phone
p
+1 (555) 971 8014
Experience
Experience
Los Angeles, CA
Service Improvement Manager
Los Angeles, CA
Heaney LLC
Los Angeles, CA
Service Improvement Manager
- Working with vendors and the Fin Ops team on the resolution of billing disputes
- Processing of Statements of Work for external resources and project services
- In conjunction with the finance team, administration of the network recoveries process
- Manage the Continual Service Improvement budget
- Manage the engagement with Technology development teams, ensuring they deliver to agreed costs and timelines
- Produce Management Information relating to the performance of the CSI process, including financial and non-financial benefits that justify opex and capex spend incurred by improvements
- Reconciliation of network costs to ensure alignment between orders, contracts, billing, recoveries, budgets and forecasts
San Francisco, CA
Continous Improvement Manager
San Francisco, CA
Weimann LLC
San Francisco, CA
Continous Improvement Manager
- Work with the management team to identify and prioritize process improvement opportunities
- Lead process improvement teams to apply process improvement methodologies, and achieve business results
- Foster a culture of continuous improvement by effectively leveraging communication processes and employee relations programs
- Keeps equipment and work area clean and orderly
- Facilitates and coaches cross functional teams who are responsible for the planning, preparation, and implementation of continuous improvement initiatives
- Coordinate and facilitate Kaizen events for the continuous improvement of manufacturing operations systems processes
- Responsible for communicating daily with all levels of employees in order to assist in resolving problems and achieving company goals
present
Phoenix, AZ
MTB Operation Improvement Manager
Phoenix, AZ
Wilkinson-Waters
present
Phoenix, AZ
MTB Operation Improvement Manager
present
- Support daily area dispatching/scheduling, automation, and reporting alignment activities. Ensure balance between area optimization and line balance (for current/future bottleneck capacity expansion)
- Ensure that Site Metrics and Reports deliver accurate information for decision making. Maintain, audit and improve MFG Dashboard to keep IT data accurate for Site
- Develop, maintain, and improve dispatching/scheduling and business rules to continuously improve the Back End Manufacturing Efficiency
- Balancing workload across the different team members to ensure each engineer is working on value added activities in line with site and company goals
- Benchmark Back End performance against Micron and other world class Back End
- Provide periodic department updates to review current status and future goals and objectives
- Providing project resources and remove barriers
Education
Education
Bachelor’s Degree in Engineering
Bachelor’s Degree in Engineering
Texas A&M University
Bachelor’s Degree in Engineering
Skills
Skills
- Highly flexible and able to react constructively and with a positive attitude to multiple demands, shifting priorities, change and unexpected events
- Excellent interpersonal and communication skills with the ability to interact with all levels of the organization
- Knowledge of Management Systems including health and safety, environmental, quality and manufacturing
- Proficiency in Microsoft Office applications
- Exhibit strong judgment and decision-making skills
- Ability to work with a diversified work force
- Ability to work effectively to meet deadlines
- Ability to manage multiple complicated priorities/tasks
- Run the site’s Sustainable in a Generation (SIG) program, comprising of tracking files, project lists, site Green Event, and the site Green team
- Demonstrated knowledge of Lean Tools, Value Stream Mapping, Visual Management 5S, and Lean Material Flow
15 Improvement Manager resume templates
Read our complete resume writing guides
1
Efficacy Improvement Manager Resume Examples & Samples
- Contributing product development, editorial and marketing expertise to efficacy reviews and efficacy improvement activities
- Providing support about embedding efficacy in the end to end process for content creation, editorial workflow and marketing processes
- Coaching and mentoring product teams to implement post efficacy review actions across a significant business area/product group/s within HE LoB portfolio
- Designing and delivery professional development opportunities related to efficacy and research
- Quality assuring key elements of efficacy activities and processes across significant business areas/product group(s) within HE LoB portfolio
- Developing a strong pro-active partnership with other teams (editorial, product, marketing); ensure consistent communication and delivery of efficacy messages/learner outcomes
- Post graduate degree preferred or equivalent experience in an education related field
- Working in Higher Education in the North America sector preferred or wider global sector
- Evidence of impact of implementing improvement methodologies in product development with a focus on editorial and marketing o Proven experience and demonstrable impact in one or more educational field (teaching/lecturing, HE administration, learning technology, service delivery in education)
2
Service Improvement Manager Resume Examples & Samples
- Key point of contact for financial queries relating to the service
- Working with vendors and the Fin Ops team on the resolution of billing disputes
- In conjunction with the finance team, administration of the network recoveries process
- Coordinate with project managers to align project budgets with service budgets & forecasts
- Assist in achieving and tracking of cost target commitments
- Support service owners in development of financial business cases, cost models, budget and forecast activity
- Reconciliation of network costs to ensure alignment between orders, contracts, billing, recoveries, budgets and forecasts
- Order / invoice classification to correct cost centers, account and sub-ledger codes
- Manage contractor renewal process with vendors, NWS Project Delivery and the MGL Workforce Management Team
- Process contract renewals for existing services
- Produce monthly Service on a Page reports covering KPIs across Risk, Finance, Project Delivery and Operations
- Inventory audit / reconciliation, managing impact on finances with the Finance and FinOps teams
- Telecom expense management
- Manage network link quoting and ordering
3
Performance & Continual Improvement Manager Resume Examples & Samples
- Analyse, identify, design and deliver continual improvement in our initial training courses
- Prepare business cases to support the introduction of initiatives
- Mange post-implementation tracking of initiatives
- Integrate change management principles into training development activities
- Work collaboratively with the trainers, management and our clients to evaluate existing training and look for areas to refine and further develop the training
- Develop, submit and maintain the Business Change and Improvement Plan, including the register of initiatives
- Conduct quality assurance review of training deliverables
- Manage and maintain the Verification and Validation program
- Ability to produce work that satisfies client requirements under time constraints
- Liaise effectively with our clients and associated Subject Matter Experts to ensure quality of outputs and achieve project outcomes
4
Cbhi Practice Improvement Manager Resume Examples & Samples
- Manage all aspects of the CBHI CANS implementation, including: training and certification (through oversight of the Interagency Service Agreement with UMass Medical School); functioning of the CBHI IT application (planning and implementation of new features, liason with the Virtual Gateway, and oversight of CBHI Helpdesk); and CANS stakeholder relations (including Managed CAre Entitites, state agencies, providers and families)
- Collaboratively plan, implement and evaluate quality improvement interventions to support improved CANS compliance and use in daily practice in provider organizations across the Commonwealth
- Participate as a team member in MassHealth behavioral health and children's team activities
- Other CBHI and MassHealth tasks and projects as assigned
- Excellent ability to collaborate with multiple diverse stakeholders including providers and consumers of services
- Deep interest in and enthusiasm for the CBHI mission
- Knowledge of public mental health policy and services for children, youth and families
- Understanding of the clinical processes of child and family assessment, treatment planning, and treatment implementation
- Knowledge of state government processes including state Medicaid systems
- One or more years contract management experience
- One or more years experience working with software development projects, helpdesk activities, and managers of enterprise database systems or electronic health informatics systems
- Experience working with community-based organizations and service providers
5
Quality & Continous Improvement Manager Resume Examples & Samples
- Quality Control – Lead the Quality Control Laboratories to ensure and continuously improve the efficient and safe work flow for analyses, tasks, projects, assignments, and training. Responsible for QC Technicians’ daily assignments and schedules for a 24/7 operation. Establish and maintain quality control systems and work practices to meet production demands for analytical testing. Manage quality budget
- Continuous Improvement – Lead, coach, and facilitate site-wide continuous improvement projects. Identify & select continuous improvement projects, set targets and track results. Manage and execute Lean six sigma training programs. Lead continuous improvement workshops and Kaizen events. Provide process improvement and variation reduction expertise as required
- Management Systems – Ensure compliance with ISO9001 standards and regulations and Responsible Care®. Work within the documented business management systems, policies, procedures, etc. (e.g. PSM)
- Commit to "hiring the best" internally and externally
- Serve as role model and enable development of competencies in others needed to implement BASF strategy
- Knowledge with cGMP requirements
- Six Sigma Green or Black Belt certified
6
Focus Improvement Manager Resume Examples & Samples
- Bachelor's degree in Engineering, Quality, Manufacturing, Mathematics or Statistics
- 10+ years' experience in manufacturing and/or quality including structured problem solving
- 3+ years' experience in general assembly, paint and/or body shop
- Strong statistical background, education or experience
- Certified Red X or Six Sigma
- Master's degree in Engineering, Quality, Manufacturing, Mathematics or Statistics
- Certified Six Sigma Master Black Belt
- Proficient in World Class Methodology (WCM) or Lean Manufacturing tools/methodology
7
Continous Improvement Manager Resume Examples & Samples
- Drive initiatives to improve the site’s OGSMs (especially safety, Right First Time, and TRS) through proactive problem resolution, follow-up and follow-through
- Create and cultivate a lean culture at the site – one of escalating issues and resolving them quickly
- Advance the site’s FMOS system, coaching key stakeholders on the process and continually seeking out feedback on system effectiveness
- Lead root cause analysis teams and drive execution of escalation cards coming from JTM and daily operations meetings
- Develop and keep a pipeline of Lean Activities. Lead the implementation of lean activities and tools including kaizen, VSM, 5S, SMED, and visual management
- Provide coaching, expertise and training to associates learning to lead lean activities
- Lead and coach others to lead RCA events using tools such as A3, fishbone diagrams, and 5 Why
- Along with the site Industrial Engineer, manage the site’s CAB to support the site’s 5 year strategy and meet key business unit objectives
- Identify and implement small capital projects required to achieve the site’s operating plan and SIG initiatives
- Run the site’s Sustainable in a Generation (SIG) program, comprising of tracking files, project lists, site Green Event, and the site Green team
- Evaluate associate performance and create development plans, in conjunction with the associate, to challenge their potential
- Ensure development plans are in place for each direct report and complete quarterly one on one conversations
- Develop and deliver site training on FMOS, lean topics, and problem solving
- Tie initiatives and projects back to the site’s financials and OGSMs, especially safety, RFT, and TRS
- Provide regular, ongoing communication with line associates and line managers of status of improvement activities
- Work with line associates and maintenance to develop, design, and implement most efficient standard work procedures
- Create/Revise Standard Operating Procedures and One Point Lessons to maximize operational effectiveness
- Provide support to initiatives led by other associates and departments at the site
- This position and all site associates are responsible for quality and food safety
- Practices Breakthrough Thinking
- Navigates Complex Challenges
- Develops Talent
- Provides safe products and safe workplace
- Efficiently convert raw materials in to finish goods
- Optimizes the supply chain
- Analyzes and improves performance
- Lean Principles
- Quality at Mars
- Safety at Mars
- Make Principles
- Financial Essentials
- Four year accredited Bachelor Degree in Engineering or related discipline
- At least 5 years of experience leading continuous improvement initiatives, preferably in the food processing industry
- High level of analytical, problem solving, and communication skills
- Good interpersonal skills with the ability to recognize different perspectives and the ability to deal with all levels of the organization
- Demonstrated ability to lead change in a plant setting
- Ability to travel on occasion as requested, up to 10%
- Masters degree in engineering or business related field
- Certifications in lean or Six Sigma belt
- Strong knowledge of plant systems, equipment, and operations in a food processing facility
- Working knowledge of other departments (HR, Finance, Commercial, R&D, etc.) and their relationship to Manufacturing
- Demonstrated ability to organize daily work, work independently and be self-motivated
8
IT Service Improvement Manager Resume Examples & Samples
- Responsibility and ownership for Account-specific expertise and performance improvements for Service Desk
- Identification and Execution of Process Improvements for the queues handled in the account
- Work on complex problems to track and drive actions across multiple teams
- Documents and reviews trends over a period of time to identify any consistent patterns
- Being the expert on the account and handling Changes to the Scope of Services for the account
- Collates all data into a concise and comprehensive report on service performance, as measured against agreed business targets
- Analyzes the Service Level achievements compared to SLA's
- Updates the Service Level Manager and Service Delivery Manger on actions and tasks
- Driving the efficiency and effectiveness of the Incident Management, Request Management, and Cost Control process
- Apply Statistical Process Control methods to Measure the baseline and Improve Process Performance
- Implementation of Industry Standard Practices such as Balanced Scorecard for the respective accounts Service Delivery
9
Continous Improvement Manager Resume Examples & Samples
- Develop and maintain Continuous Improvement programs including Total Preventive Maintenance (TPM), DMAIC problem solving methodology, 5S, Value Stream Management planning and the implementation of lean manufacturing methods
- Coordinate and facilitate Kaizen events for the continuous improvement of manufacturing operations systems processes
- Maintain cost reduction documentation and provide recommendations for further cost saving initiatives
- Develop and lead continuous improvement activities and training schedules to achieve plant goals and objectives in accordance with the Masco Cabinetry Manufacturing Management Operating System (MOS)
- Implement and conduct training programs and provide solutions for organizational training needs in areas as requested
- Foster a culture of continuous improvement by effectively leveraging communication processes and employee relations programs
- Bachelor’s degree in business, engineering, or related field; 8 years of lean manufacturing Systems and continuous improvement experience with a minimum of an Associate’s degree
- Intermediate proficiency with Microsoft Office Suite
- Demonstrated successful ability to build positive partnerships and work collaboratively with cross-functional business teams
- Excellent problem solving, critical thinking and decision making skills
- Excellent interpersonal and communication skills with the ability to interact with all levels of the organization
- Ability to travel daily between plant locations
- Maintenance equipment and/or TPM experience
- Knowledge of Management Systems including health and safety, environmental, quality and manufacturing
- Fluent written and spoken Spanish language skills
10
SYD Seafreight Processes Improvement Manager Resume Examples & Samples
- Review optimal organisational structure per country
- Process re-engineering by implementing the standard process any activities as well as organisational changes
- Ensuring transport operations adhere to agreed operational KPI’s (95%)
- Ensure Task based work methodology is implemented where possible
- Support the operational implementation of larger customers to ensure optimised usage of BPA/SeaLOG
- Project Management (2 years minimum)
- Sea Logistics (2 years minimum)
- Communication, influencing and motivation skills
- Knowing and mastering transport operational systems, data analysis and reporting
- Process improvement and problem solving
11
Improvement Manager Resume Examples & Samples
- Facilitate continuous improvement work across the Primary Metal business area
- Train and develop AMBS competence across the organization, both centrally and out at the plants
- Support the plants in their improvement work
- Run selected improvement projects of strategic importance
- Develop concepts
- Participate in Primary Metal’s international AMBS network
- Master’s degree within industrial economics, technology, business or similar
- Long and relevant experience may compensate for lack of formal education
- 3-8 years of experience from continuous improvement, preferably from industrial production
- Experience from leading and facilitating improvement work
- Strong communication skills, both in English and Norwegian
12
IT Service Improvement Manager Resume Examples & Samples
- Collates all data into a concise and comprehensive report on service performance, as measured against agreed
- Exercising good business judgment within a highly matrixed and ambiguous environment
- Management of issues in an enterprise AND client environments
- Knowledge and Understanding of ITIL and ITSM Processes
- Excellent statistical and project management skills
13
Continous Improvement Manager Resume Examples & Samples
- Facilitates and coaches cross functional teams who are responsible for the planning, preparation, and implementation of continuous improvement initiatives
- Lead process improvement teams to apply process improvement methodologies, and achieve business results
- Meet project goals and milestones
- Develop and coordinate training processes for all employees and cross functional teams
- Conduct follow-up assessments of completed training to evaluate and measure results
- Modify continuous improvement activities and training programs as needed
- Work with the management team to identify and prioritize process improvement opportunities
- Provide Business Leadership with support, tools and training to conduct meaningful project reviews
- Lead efforts to implement process control and process mapping, documentation, metrics, and monitoring systems
- Responsible for understanding and complying with the fundamental principles associated with the Quality and Environmental Managements systems in place at Metal Coaters
- Responsible for communicating daily with all levels of employees in order to assist in resolving problems and achieving company goals
- Keeps equipment and work area clean and orderly
- Ensure compliance with federal and state laws
- Perform all duties in a safe manner
- To perform satisfactorily in this position, the employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made for employees with certain disabilities to perform the essential functions
- Bachelors Degree in Management or related degree
- A minimum 5 years of experience leading process improvement teams or training or related work experience is required
- Additional experience may be considered in lieu of the educational requirements
- Ability to read and comprehend documents including but not limited to policy manuals, safety rules/programs, operating and maintenance instructions, procedure manuals, and simple correspondence. In addition, the ability to communicate information effectively one-on-one, in small group situations and settings is required
- Ability to perform general mathematic calculations including but not limited to addition, subtraction, multiplication, fractions, percentages, and statistics. Some positions may require advance mathematics
- Ability to apply common sense understanding to perform work instructions furnished in written, oral or diagram form a must. In addition, the ability to solve problems, which involve multiple variables in a standard situation, is required
- Demonstrated knowledge of Lean Tools, Value Stream Mapping, Visual Management 5S, and Lean Material Flow
- Ability to manage multiple complicated priorities/tasks
- Ability to work effectively to meet deadlines
- Ability to work with a diversified work force
- Exhibit strong judgment and decision-making skills
- Ability to interface and communicate with all levels throughout the company
- Self motivated with a high degree of ownership and accountability for results
- Highly flexible and able to react constructively and with a positive attitude to multiple demands, shifting priorities, change and unexpected events
- Must be able to communicate effectively one-on-one, and in group settings, to include employee training
- Must have effective written communication skills to create memorandums that are appropriate for all audience levels, with correct punctuation and grammar
- Offers of employment may be contingent upon passing a substance abuse screening test and/ or criminal background check
14
Focused Improvement Manager Resume Examples & Samples
- Establish, deploy, execute and govern the FI Pillar and master plan across the Market with a focus on the FI main roles: methodology, training, coaching
- Train and coach the factory leaders, project leaders and other as needed on the FI methodologies
- Report status and results of DMAIC and SMED projects to relevant managers and stakeholders
- Check adherence to FI methodology, provide support, create alignment, and review the FI drivers & actions with the Factory
- Interact with the Executive Team, Factory Managers, Pillar Leaders, Department Managers, TPM Managers, Focused Improvement Teams
- Regularly analyze key loss streams and provide data analysis to leadership team to allow for focused efforts to correct losses
- Influence the team on project and activity selection to ensure all key priorities have enough projects planned to meet year end goals
- Regularly coach all levels of employees on loss identification and elimination opportunities
- Regularly pursue self-development opportunities to improve mastery of FI methodology
- Bachelor’s degree in Engineering or relevant field
- Six Sigma Black Belt or Master Black Belt certified with DMAIC knowledge
- 2 or more years leading Six Sigma/DMAIC project and coaching others on DMAIC and SMED
- Knowledge of TPM, with advanced understanding of the FI Pillar and methodologies and a basic grasp of PM, AM and ET pillars
- Prior leadership experience and at least 1 year of experience in operations needed
- Strong PC skills, including the use of Word, Excel, PowerPoint, Minitab, Visio, and DMAIC & FI related tools
- Advanced English Skills with strong communication, presentation, facilitation and training skills
- Basic understanding of Engineering, Supply Chain, Safety, Quality, and Costing
15
Focused Improvement Manager Resume Examples & Samples
- 2 or more years leading Six Sigma/DMAIC project and coaching others on DMAIC
- Strong PC skills, including the use of Word, Excel, PowerPoint, minitab and DMAIC & FI related tools
- Basic understanding of Engineering, Supply Chain, Safety, and Costing
16
Service Improvement Manager Resume Examples & Samples
- Lead the Pan European Service Improvement team within Service Operations, responsible for managing Operations sponsored cross-functional improvement projects through the delivery lifecycle
- Carry out line management responsibilities, ensuring Operational Improvement Managers are given a set of measurable objectives that align to the Service Improvement and wider Operations strategies
- Support Operational Improvement Managers with training requirements and personal development plans
- Manage the Operations Continual Service Improvement (CSI) process and roadmap for all European Operations functions, ensuring appropriate governance is in place
- Produce Management Information relating to the performance of the CSI process, including financial and non-financial benefits that justify opex and capex spend incurred by improvements
- Drive Operations departments to continually review their work practices to ensure that all operational processes are efficient and effective
- Liaise with Senior Management stakeholders across Europe to agree roadmap prioritisation and secure subject matter expertise to support project delivery
- Manage the Continual Service Improvement budget
- Manage the engagement with Technology development teams, ensuring they deliver to agreed costs and timelines
- Customer focused with the ability to identify customer experience issues and drive solutions
- Experience of working in a Telecoms operational environment. A general understanding of I.T, broadband internet, telecoms and digital television desirable
- Experience working in a Service Management environment or similar with knowledge of ITIL processes and qualified to a minimum of ITIL Foundation
- Experience of working as an Operational Improvement Manager or Project Manager
- Awareness of ISO27001, ISO9001, ISO20000
- Experience using Lean/Six Sigma tools and methodologies. Green belt an advantage
- What we’re offering! Technology is a key part of what we do, and our innovation keeps us at the front of the industry while providing you experience on the latest technology, large scale infrastructure and provides unrivalled career development opportunities. We’re looking for passionate people, the innovators, and real talent to be a part of our journey
17
MTB Operation Improvement Manager Resume Examples & Samples
- Lead, drive, and sustain BE OI Systems Conversion Projects. Delivering results by encouraging teamwork and setting priorities
- Develop, maintain, and improve dispatching/scheduling and business rules to continuously improve the Back End Manufacturing Efficiency
- Participate in the creation, maintenance, improvement, and training of: software, reports, and metrics used by Back End Production and Engineering
- Design and coordinate projects with internal and external team
- Communicate with other Back End and departments to ensure that BKMs are shared and that the OI group has a strong partnership with other teams
- Providing periodic department updates to review current status and future goals and objectives
- Maintaining ongoing dialogue with global counterparts; striving to implement Best Known Methods into your operation
- Communicating customer expectations to the organization
- Communicating with other Sites and departments to ensure that BKMs are shared and that the OI group has a strong partnership with other teams
- Driving a culture of project management within the department
- Prioritizing & approving projects to align with Site's areas of focus
- Managing, measuring and monitoring projects to ensure deliverables and time frames are met
- Providing project resources and remove barriers
- Master Degree in Industrial Engineering, Engineering Management, Operations Research, Management Science, Computer Science, Engineering, or Bachelor of Science in a related technical field and 5 years' experience with strong knowledge and interest in Industrial Engineering related fields
- In depth technical understanding, especially of Industrial Engineering and scheduling/automation concepts. Good knowledge in inventory management, simulation, optimization, modeling, forecasting, automation, statistics, data mining, and database management
- Proficient in Microsoft Office and applications including SharePoint, ASP.NET, C#, VB/VBA, RTD, AutoMod, AutoSched AP, Java Script, Angular, Perl, HTML, CSS, SQL, NoSQL (Mongo DB, Hadoop, Cassandra), R, JMP, Machine/Statistical Learning, etc
18
Maintenance Improvement Manager Resume Examples & Samples
- Solid experience of maintenance plan/schedule management, including cycle/period management, task analysis, life cycle cost calculations and resource/workload management
- A strong background in the development, management and implementation of maintenance procedures in a regulated and complex asset management environment
- Significant experience of implementing a recognised RCM methodology, such as RCM2 or MSG3, ideally with a formal qualification
- Excellent communication and stakeholder management skills
- The ability to work on own initiative, setting clear targets and deliverables, but within a tight project environment is essential
- Flexibility around travel: This role will involve significant UK travel including the London Head Office and Operations Engineering Headquarters in Doncaster. Accordingly, this role can be based either at Doncaster or London
19
Focused Improvement Manager Resume Examples & Samples
- Establish, deploy, execute and govern the FI Pillar and master plan across in the factory with a focus on the FI main roles: methodology, training, coaching
- Interact with the Factory Management Team, Pillar Leaders, Department Managers, TPM Managers, Focused Improvement Teams
- Demonstrated ability of teaching/coaching basic problem solving tools at all levels
20
Improvement Manager Resume Examples & Samples
- Lead on a large scale, identify, assess, and optimize the material flow and risk trade-offs across the supply chain at a tactical or strategic level (inventory, purchasing costs, production costs, logistics costs, product quality, asset utilization, productivity and customer service)
- Optimize or design supply chain infrastructures (distribution networks, plant locations, outsourcing)
- Identify and assist in the implementation of optimum inventory levels that balance costs with business strategic initiatives
- Participate on supply chain strategy development, including customer/product mix analysis, customer/product segmentation, channels-to-market, capital investment, and sourcing decisions
- Optimize or lead the development of supply chain work processes, business rules, and establish metrics in the areas of forecasting/demand planning, production planning, inventory management, order fulfillment and the S&OP process
- Apply supply chain most effective technology (MET) and best practices during business projects
- Support the design and optimization of supply chains through the use of optimization tools (linear programming, spreadsheet analysis)
- Test supply chain design scenarios, process variability and trade-offs through modeling techniques (simulation)
- Act as an emerging or knowledgeable contact in the areas of project management, supply chain optimization tools, approaches and methods
- Manage cross-functional projects and relationships
- Leverage internal consulting skills, communications and project methodologies
- Participate on or lead cross-functional team projects
- Apply MET Planning technology (ECC, APO tool suite, Logility DP and MP) to continuously improve planning and scheduling
- Apply MET SC automation technology to reduce lag time and real time information in supply chain
- Apply Integrated Business Planning (IBP) concepts to improving business processes towards maturity for Supply/Demand/Reconciliation
- Manage cross functional projects to improve Packaging and Specialty Plastics end to end customer fulfillment experience
- Must be able to manage multiple projects
- Technical proficiency in the use of computer applications, and sound analytical skills are necessary
- A minimum requirement for this U.S. - based position is the ability to work legally in the United States on a permanent basis (U.S. citizen, U.S. Permanent Resident or qualifying Asylee / Refugee)
- A minimum of a Bachelor's degree in Supply Chain Management, Engineering, or other related Sciences
- A minimum of 5 years of experience in Manufacturing or Supply Chain operations
- Experience with Logility, ECC and APO
- Experience with Oliver Wight IBP methodology
- APICS CPIM Certification
- The critical competencies required for success are Interpersonal Effectiveness, Initiative, Value Creation, and Supply Chain Management
- Experience with Access DB, skills with managing large amounts of data effectively
21
Continuos Improvement Manager Resume Examples & Samples
- Plans and coordinates training to others who will support the Process Improvement initiatives
- Designs, drives and performs operational analysis of business processes, while driving and tracking these projects to successful completion
- Documents and institutionalizes using controls and scorecards to ensure lasting project benefits
- Identifies and leverages best practices across the organization
- Identifies key elements of process improvement and partners with process owners to deliver sustainable and repeatable change
- Develops and prepares metrics and related reports
- Process Improvement skills required
- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources
- Sound business acumen with corresponding analytical and judgment skills
- Strong customer focus with ability to foster effective cross-functional partnerships
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
- Strong interpersonal, facilitation, communication, and influencing skills
- The ability to listen to and understand information and ideas presented through spoken words and sentences
22
Service Improvement Manager With English Resume Examples & Samples
- The role is accountable for building, deploying, assessing and maintaining the Service Management Framework for GDO Service Delivery
- Develops departmental plans and/or organizational priorities
- Interprets internal or external business issues and recommends solutions/best practices
- Supports external and internal audits and assessments
- Support the delivery and implementation of strategic projects and programmes within agreed time, cost and quality
- Ensures and monitors that root-cause analysis (RCA) of client service issues is conducted and learning is shared and applied for future benefit
- Add structure to current ad hoc improvement programmes (e.g. SME focus areas, Rightshore Programme work streams, other locally identified initiatives)
- Where service improvement is required, ensures that a clear plan is established, and agreed with the appropriate parties on how to move forward consistently
- Identifying and implementing changes and potential cost-saving initiatives
- Provide templates for defining and managing diverse improvement initiatives
- Promote the standardisation of contract documents (P&Ps, Billing docs, Training materials, etc.) and headcount capabilities across target teams
- Promote a continuous improvement culture that drives productivity, service quality and customer satisfaction
- Sets targets for improvements in service quality and resource utilization. Creates and Manages Service Improvement Plans (SIPs) to realise improvements
- Responsible for the regular publishing of the Rightshore Programme Newsletter - improve internal and external communications
- Relationship Management in Services - The ability to effectively manage external and internal relationships with customers, partners, suppliers and other stakeholders maximizing business benefits, ensuring alignment, reducing costs and minimizing risks to client delivery and satisfaction
- People Management – The ability to lead, motivate and inspire others to excel and deliver high standards of performance for the business
- Service Operations Expertise – The ability to use process models and frameworks available within the company and externally to drive quality of service in service delivery
- Creativity & Innovation – The ability to challenge current ways of doing things (conventional practices), adapt established methods to new situations, pursue ongoing process improvements, create and evaluate new solutions and ideas
- Service Governance and Performance Management – The ability to provide overall direction and control for the Xerox delivered services to deliver high quality, cost-effective services to the client
- Technical Expertise – Applying technical expertise to resolve client and Xerox business issues and to address key business drivers
- Service Transition Expertise – The ability to successfully transition service from current incumbent to operational service delivery
23
Senior Improvement Manager Resume Examples & Samples
- Lead the prioritization and implementation of plant improvement opportunities across different global process technologies or plants
- Lead the evaluation of options and proposing solutions in the early FEL stages for performance improvement against the business key performance measures (EH&S, AU, energy etc.) and business specific objectives (i.e. capacity expansion)
- Provide in-depth technical plant support in specialized areas including process simulation, modeling, risk analysis, and process optimization
- Lead and actively supporting Plant Improvement Teams and assuring proper set-up and use of opportunity identification and process engineering tools
- Assume the manufacturing representative, owner’s representative, or project manager role for any given project depending on the specific needs of the facility or Business and the size of the project
- Assist the GIL in maintaining the capital project plan and securing capital funding by representing his/her multi-facility area in the project prioritization process
- Provide data to validate that projects deliver performance objectives after implementation
- Support high priority OSBL, site integration, or multi-Business improvement projects
- Assist the Business GIL in identifying and recruiting new Improvement Engineers with exceptional skill
- Support validation of productivity & synergy savings
- Perform in-depth data mining using advanced statistical tools to identify and develop plant performance improvement opportunities
- Lead teams to work with select Engineering, Procurement, and Construction (EPC) companies to improve the working interface with these companies to improve project execution
- Work with EPC to hand off projects targeted for construction
- Will assist the plant operations team when non-routine situations require more resources with in-depth knowledge of the assets than what is available to safely manage facility needs (i.e. TA’s)
- Teach, coaching, and mentoring less experienced engineers in all of the key areas responsibilities
- Bachelor of Science in Engineering
- 10+ years of experience in Business’s technology
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Assistant Services Improvement Manager Resume Examples & Samples
- Planning is a key responsibility. Assess the team’s current skill levels and compare them with the skills required to meet both current and future business objectives. Plan and evaluate the training and resources needed to meet development goals
- Agree on training and coaching objectives, deliverables & expected impactin order to develop effective skills training programs across the contact centers. You will be required to deliver soft skill training modules, generic procedures and system etc
- Propose, plan and use agreed metricsto quantify the impact of the training programs
- Design and execute training and coaching programs to enhance, correct or bridge skills gaps
- Organize call calibration sessions as well as one-to-one coaching by doing call monitoring as well as side by side call listening
- To help continuously look for ways to upskill and improve service standards of the overall Contact Centre
- Help onboard new hires by giving them the confidence to successfully complete their new hire training
- Bring in industry best practices to help cater for various learning practices
- Be an agent of change to engage and motivate CSOs to learn, develop and also have funat work
- Evaluate all training carried out to ensure that all the knowledge acquired during the training has been successfully transferred back to the workplace, and that the training has been relevant, informative and effective
- Track and analyze progress of CSOs and share with management team
- Create and maintain Knowledge Management portalto ensure SOP and workflows are always current and up to date
- 1Based on 2013 Office of the Commissioner of Insurance market share statistics
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National Service Improvement Manager Resume Examples & Samples
- Tertiary qualifications in business with 5+ years service experience in industrial, manufacturing or similar environment and ideally across a multi-site organisation
- Be highly trustworthy, credible and a well-respected person with a track record of setting priorities, meeting commitments and delivering results
- Strong project management, attention to detail and robust, logical decision making processes
- Be a genuine team player with proven ability to build positive working relationships both internal and external stakeholders
- A continuous improvement mind-set and a successful track record of leading change management initiatives
- A hands-on and down to earth approach and somebody who is keen to immerse themselves in the business with potential to challenge the status quo