Infrastructure Operations Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the infrastructure operations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

V Durgan

Vanessa

Durgan

5756 Blair Well

Chicago

+1 (555) 915 3277

5756 Blair Well

Chicago

Phone

p +1 (555) 915 3277

Experience Experience

Philadelphia, PA

Infrastructure Operations Analyst

Philadelphia, PA

Satterfield, Howe and Donnelly

Philadelphia, PA

Infrastructure Operations Analyst

Identifies performance issues and trends. Identifies opportunities to improve system and application performance, including automating manual system tasks
Develop and maintain a working knowledge of trends and best practices within PepsiCo
Work with management to ensure accurate and timely completion of all projects and break/fix items
Work closely with Executive Admins/Support to ensure video meetings are executed smoothly
Assist in video conference coordination which includes pre-testing sites
Updates and writes documentation, including policies and procedures. Updates and creates graphics, including IT problem notification flows
Creates standard and ad hoc reports of significant system trends, including problem occurrences and responses

Chicago, IL

Infrastructure Operations Engineer

Chicago, IL

Yundt Group

Chicago, IL

Infrastructure Operations Engineer

Plan, design, and implement network management systems to monitor, diagnose, control, and measure performance of infrastructure assets
Create plans to ensure necessary maintenance to support system health is performed by junior staff
Make daily operational readings and provide to Senior Engineers for metrics reporting
Assist in performing root cause analysis for operational issues
Oversee and manage of the Salesforce Commerce Cloud cloud based infrastructure including our applications, servers, and 24x7 network
Monitoring of health and performance for critical production servers to ensure the meeting of uptime and performance SLAs
Develop tools to visualize log data using Python, Javascript, other

present

San Francisco, CA

Infrastructure Operations Manager

San Francisco, CA

Gusikowski-Brown

present

San Francisco, CA

Infrastructure Operations Manager

present

Responsible for providing technical details to monitoring team on proper monitoring and alerting of systems
Delivers continuously improving year on year expense results by improving processes and increasing productivity
Identifying and implementing cost saving initiatives
Updating and maintaining a functional DR plan and perform regular testing
Provides regular reports to the Infrastructure Services Manager; Perform monthly KPI gathering and reporting
Ensuring maintenance, certificates, patching and licenses are current
Responsible for developing and coordinating the implementation of work flow activities within our service delivery architecture

Education Education

Bachelor’s Degree in Computer Science

California State University, Los Angeles

Bachelor’s Degree in Computer Science

Skills Skills

Ability to quickly diagnose problems in the Linux OS based on common tools (log files, application errors)
Excellent organization and time management skills
Working knowledge of git, GitHub, and Atlassian development tools
Strong technical skills in the following areas
Knowledge of could services and the http://force.com platform
In-depth knowledge of network computing, information system security, DNS, software licensing, IT best practices, capacity planning, etc
Excellent interpersonal skills
Excellent analytical, troubleshooting, and research skills with performance issues in production and development environment
Experience with building, monitoring, and maintaining storage solutions
Develop tools to visualize log data using Python, Javascript, other

Create a Resume in Minutes

15 Infrastructure Operations resume templates

Read our complete resume writing guides

Core Infrastructure Operations VDI Engineer Resume Examples & Samples

CCP-AD or equivalent experience
Windows Server 2008 & Active Directory 2003/2008
Experience of XenApp v6.5 & XenDesktop v5
Experience of NetScaler, Edgesight & Microsoft App-V
Exposure of ITIL principles including change management & Incident management
Taking ownership and ensuring high quality results
Customer service focus & attitude
Excellent communication skills (written & oral)

Critical Infrastructure Operations DNS Engineer Resume Examples & Samples

Minimum of 10 yearsof hands on operational experience managing DNS in a complex, global, mission critical production environment
7 years experience on Vital QIP 6.x or 7.x and BIND 9.x
7 years experience on Vital QIP DHCP 5.x or newer preferred. Alternatively, ISC DHCP or Microsoft DHCP experience
Working Linux knowledge preferred
Must have demonstrated operational experience with data networking / IP services
Bachelor of Science degree or equivalent experience
Assertive personality and drive improvement across environment

Infrastructure Operations Specialist Resume Examples & Samples

Progressive senior IT experience, ideally holding positions in both IT Infrastructure & Operations as well as Network Security
Solid understanding of additional security technologies / disciplines such as Palo Alto and Juniper firewalls, intrusion prevention, encryption, threat analysis, and vulnerability assessment
Good team working skills and ability to work in a distributed global team environment
Self-motivated, proactive and with determination to achieve goals
Flexible and able to deliver quality results in the required timeframe

GSO Critical Infrastructure Operations DNS Engineer Resume Examples & Samples

Work well independently and within a group within a fast paced, dynamic environment
Minimum of 10+ years of hands on operational experience managing DNS in a complex, global, mission critical production environment
7+ years experience on Vital QIP 6.x or 7.x and BIND 9.x
7+ years experience on Vital QIP DHCP 5.x or newer preferred. Alternatively, ISC DHCP or Microsoft DHCP experience
Hands-on experience and thorough understanding of Microsoft Active Directory Dynamic DNS
Thorough understanding and extensive hands-on experience in a combined delegated and forwarded DNS hierarchy utilizing stealth masters and casing servers
Highly developed skillset to troubleshoot DNS resolution and configuration issues using lookup tools and logs
Experience on Alcatel-Lucent / QIP DNS-DHCP appliances preferred
Proven technical leadership experience, including the ability to quickly understand an issue, appropriately / efficiently troubleshoot to detailed levels and direct swift resolution
Ability to adapt to a dynamic work environment
Strong ability to take ownership of issues and drive resolution across teams

Critical Infrastructure Operations Cfengine Administrator Resume Examples & Samples

Must be able to take ownership of issues and drive through to resolution across a complex, global enterprise environment
Proactive review of environment to suggest/develop new configurations and service improvement
Input into the development of standards/procedures and decisions regarding changes to systems/applications
Collaborate with other technologists across the firm and resolve issues between client servers and the core application
Delivers executive level presentations with little or no supervision
Can provide feedback and strategic recommendations to management
Affects change within sphere of influence and facilitates development of innovative improvements
Experience implementing zero touch data driven automation with subsequent monitoring and reporting on operational success
Professional experience working with CFEngine nova or equivalent (Puppet, Chef)
Understanding of security best practices for multi-tiered operating systems Advanced scripting abilities with Shell and Perl
Understanding of SAN/NAS technologies and configuration management of the OS to support SAN/NAS
Operating System: Redhat 5/6/7, AIX 5/6/7 Solaris 10
Experience in scripting and automation such as PERL, Shell (Bourne, Korn, C-Shell), JAVA, JavaScript, Python, HTML, and PHP

Technical Lead Infrastructure Operations Resume Examples & Samples

Designs, develops, modifies, adapts, and implements short - long terms solutions to IT needs through new and existing applications, system architecture, network systems and applications infrastructure
Reviews system requirements and business processes, codes, tests, debugs
May implements software solutions as necessary
Evaluates new IT developments and evolving business requirements and makes recommendations for continuous improvement in operations
Bachelors Degree (or a minimum 4 years equivalent work experience) with a minimum of 2 years IT experience
Working knowledge of current technologies
Experience developing and executing project plans
Demonstrated success at project management
Possesses analytical and negotiation skills
Possesses project management skills and presentations skills
Strong written/verbal communications skills: clear, concise, and able to communicate effectively with IT and functional managers at all levels
Strong analytical and problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve
Minimum 5 years hands-on technical experience across multiple infrastructure domains, including Linux, Wintel, VMware, and storage
Minimum 3 years experience of advanced technical analysis and problem solving
Strong experience (2+ years) with web-based applications and supporting infrastructure, including CHEF/Puppet
Solid knowledge of IT systems, infrastructure, processes, and controls
Ability to work effectively with internal business partners, peers, management, customers, and outside suppliers
Proficiency in implementing solutions utilizing ITIL framework and best practices

Internships Global IT Center of Excellence Infrastructure & Operations Resume Examples & Samples

Maintain action items and task lists
Create status reports and overviews
Coordinate various stakeholders and ensure that tasks are accomplished in a timely manner

Infrastructure Operations Manager Resume Examples & Samples

Provide expertise for IT infrastructure (e.g. hosting, storage, cloud, mobile, network), application infrastructure (e.g. ERP), and related services (e.g. Disaster Recover) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards
Engaged in and provides support for transition/transformation efforts
Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements
Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL))
Manages the technical/service relationship between HP and the customer, and between HP and subcontractors/vendors
Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business
Lead teams of 50+ direct and indirect resources
Work with leveraged resources to deliver Infrastructure Services
Accountability for management and reporting of performance of infrastructure and capabilities
Leading teams to develop and adhere to steady state operational processes
Leading the team as appropriate in infrastructure troubleshooting
Ensuring capacity and the health of the infrastructure is monitored and proactively addressed as needed
Ensuring maintenance, certificates, patching and licenses are current
Manage Financials(P&L)/Cost Management for infrastructure components (70+million annual)
Identifying and implementing cost saving initiatives
Updating and maintaining a functional DR plan and perform regular testing
Accountability and Integration with other key stakeholders of the infrastructure
Customer/Vendor Management, escalation management, customer relationship-building
Work with and present to senior level executives and customers
24 by 7 on call responsibilities
Bachelors degree in Computer Science, Information Systems or related area or equivalent experience
Strong working knowledge of Data Center operations and management
Strong understanding of infrastructure technology in direct responsibility
General understanding of related technologies
Knowledge of industry and market trends
Ability to develop and execute long term Strategic Plans
Strong Workforce Management/development
Experience managing direct reports and indirect reports
Experience managing financials - P&L experience, cost savings initiatives, etc
Experience coordinating large projects
Ability to resolve complex problems crossing multiple technologies
Ability to interface with and drive results from leveraged teams
Experience with the creation and deployment of operational processes
Experience driving infrastructure troubleshooting
Experience with tools to manage the infrastructure
Experience in a client facing role – including presenting to senior level executives and customers
Resolve/monitor customer escalations as appropriate
Ability to be oncall 7X24 when problems arise
Experience managing environments with 16,000 desktops, 1500+ servers, common network devices, 1.5 PB of storage and network devices in multiple locations
Knowledge of Corporate capabilities and outsourcing industry norms

Director Infrastructure Operations Resume Examples & Samples

Data Center Management (Corporate and Regional Data Centers)
Computer Operations - Including Transmissions, Batch Scheduling and the GNOC which provides level 0/1 support for the global network and a number of platforms
Affiliate Office Support - Local infrastructure support including Voice and Video, and Partner Computing for Northern Trust Offices across North America, EMEA and Asia Pacific
End User Computing - Engineering of Desktops (both Physical and Virtual) / Laptops and Mobile Devices including BYoD
Desktop application certification & program management of migrations to new Operating Systems / Desktop Software (e.g. Win 7 / IE11)
Support of the corporate email system (Microsoft Exchange / Outlook) and legacy email system (Domino / Lotus Notes)
Office Build-outs (Manila, Phoenix etc.), expansions, closures and densifications
ITIL / IT Service Management Background
Vendor Management (on-shore, near shore and offshore)
Technology Industry Knowledge: Familiar with wide variety of computing technologies and trends in industry
Information Technology fluency
Ability to provide crisp status information to business leaders and customers e.g. creating management reports and presentations
Must possess excellent leadership, management and communication skills and a strong customer service ethic
Familiar with project management tools and methodologies
10 or more years IT management experience with at least 5 of these managing a Technology support function
Experience managing 100+ staff, plus onshore & offshore vendors
Experience with Service Management and strong familiarity with ITIL
Record of Achievement in pressured, service orientated environment
Experience implementing change programs

Critical Infrastructure Operations Cf Engine Administrator Resume Examples & Samples

Be able to effectively communicate with diverse technical teams, multiple lines of business at all levels within the organization
Perform all duties following all JPMC standards regarding engagement, change management, and escalations
Analysis of the existing tool set capabilities and short comings with an eye towards improvement of service offerings to the end customers
Partnering with existing L3/L4 senior technology administrators to provide feedback regarding operations of products in the production environment
Keep up-to-date on business trends and the latest technology innovations to anticipate future business needs
Knows when to escalate issues or seek assistance from senior management
Resolution of incidents in a priority based manner
Experience in medium to large enterprise or service provider of a distributed platform
Experience with Redhat Linux in a large, mission critical global production enterprise(1000+ servers)
Experience working with either Solaris or AIX
Good understanding of Unix Security and LDAP
Understanding of backup process, system monitoring, performance tuning, disaster recovery, and scripting for Linux, AIX and Solaris based OS
Ability to adapt to a dynamic work environment - must be able to multi-task and work with minimal guidance
Working knowledge of Oracle clustering and ASM and/or Sybase a plus
Configuration management: CFEngine 3, Chef or Puppet
Familiarity with monitoring tools such as Tivoli, Nagios, and SNMP
Experience in database technologies: (NoSQL), NEO4J, Mongo, Oracle, MS SQL Server, Sybase
Application performance management tool knowledge
Working knowledge of enterprise infrastructure such as compute (HP, IBM, Cisco UCS) Storage (XIV, EMC, HDS, NetApp), connectivity (Cisco, Brocade) database clusters (Sybase, MS SQL, Oracle)
Working knowledge of KEON/BOKS and LDAP is a plus

Infrastructure Operations Engineer Resume Examples & Samples

Apply your unique DevOps skills, talents, and insights as you help us create and maintain a mission critical, no downtime central service infrastructure. The right person will be working with great technologies and amazingly smart people to help improve our game changing service. Be comfortable operating in a polyglot (Java, PHP, Python, ColdFusion) multi-service environment
Assert yourself as an active member of an agile team of developers. Participate in daily stand-ups, design sessions and peer reviews
Embrace process automation and drive continuous deployment methodologies as an integral part of what you deliver as a Development Operations professional
Be willing to respond to the unique challenges of delivering and maintaining cloud-based software. This includes troubleshooting live production environments, minimizing downtime, taking system backups and responding to client-reported issues
Be comfortable working with a highly distributed development team using online collaboration tools
Be curious, explore and thrive in the face of hard problems
Building, deploying, and maintaining large-scale software applications. Skill set must include at least one continuous integration server solution such as Atlassian Bamboo (preferred), Jenkins or Go. Skill set must also include at least one configuration management solution such as Ansible (preferred), Chef or Puppet
Experience with real-time failover architecture, principles and processes
Experience with systems monitoring, alerting and analytics tools such as Nagios (preferred), Zabbix, or Zenoss
Experience with deploying and administering SQL databases such as SQLServer or PostgreSQL
Working knowledge of git, GitHub, and Atlassian development tools
Skill set must include bash shell scripting
Skill set must include Linux (Ubuntu preferred) administration, SSH and SSL

Manager of Infrastructure & Operations Resume Examples & Samples

Leads, manages and develops the IT personnel responsible for Tier 1 - 3 support of the Studio and Business
Manage escalations, user complaints and special requests falling outside standard procedures
Report on team performance, workload and other established metrics
Establish and continually improve policies, procedures and processes and metrics for Incident Management and manages their continuous improvement
Ensures local implementation design, evaluation and selection of the Infrastructure and shares leadership/strategy through feedback to all the Domains in the Global Network Services Group
Manages projects for San Francisco office and 3 other offices; such as network and telecom upgrades, server virtualization initiatives, network storage, studio projects, desktop refresh, as well as software upgrades
Ensures planned changes and their impact on the operations environment do not impact Studio and Business capabilities
Ensures WAN/LAN performance and uptime through Management and Monitoring services
Brings an infrastructure and integration perspective to all IT initiatives and ensures that all program and project activities adhere to IT architectural standards and practices
Responsible for driving infrastructure and operational technology for Studio and Business initiatives through the organization to enable productivity through enhancements
Manages audiovisual equipment, systems integration, and visual communication systems
Establishes relationships and negotiates procurement and ongoing vendor change management and vendor performance management
5+ years of IT experience
2+ years of experience in team supervision
BS in Information Technology, or equivalent experience
Acute sense of customer service
Good listening and communication skills
Ability to work effectively in a fast paced changing environment
Expertise in PC support
Excellent knowledge of Microsoft operating systems
Working knowledge of networking
Knowledge of multimedia equipment is a plus
Knowledge of agile methodologies is a plus
Mac OS X knowledge is a plus

Director Product Infrastructure & Operations Resume Examples & Samples

Direct and align efforts with the technology group to provide product support and representation in all system and infrastructure enhancement projects
Identify system and operational solutions with Commercial Operations and other internal and external development partners to determine the most efficient solution to fulfill product and business requirements, and ensure that the developed platform will support the growing commercial business
Lead the design of operational test methods and use cases to validate the delivered system and operational solutions meet the requirements submitted as part of the product development process
Provide long term direction for the product operations and Infrastructure function. Serve as the systems and operational lead for all products and services. This includes support of the development effort for new products as well as product maintenance activities
Coach the Product Infrastructure team to ensure they develop detailed OSS/BSS system, operational and functional requirements for new products and services and provide technical expertise during the product development cycle
Analyze current system and process workflows and identify improvement areas to support existing and new products. Work cross-functionally to implement these improvements through development and documentation of clear system and process functional requirements
Experience with voice, video, data or carrier services
Experience writing technical and systems requirements
Excellent analytical, written and verbal communication skills
Experience working with cross functional teams to develop products and services. Ability to build interdepartmental relationships
Knowledge of product development and product maintenance life cycle process
10+ years of business experience in a high technology/telecommunication services environment with at least 3-4 years in a leadership position

VP Infrastructure & Operations Resume Examples & Samples

Significant IT experience (15 years as a guide) with the last 5 years creating and managing a sizeable Infrastructure or IT department (c30 people as a guide), in either a FTSE 100 organisation or publishing/media environment
Highly service focused with experience of running a large distributed data centre operating both web and corporate solutions
Strong commercial understanding and focus, with experience of managing sizeable budgets and complex usage based reattribution models
Experience managing 3rd party suppliers, including contract negotiation and dispute resolution
Experience of successfully introducing new governance, tools and processes, ideally based around either ITIL or MOF
Strong strategic planning skills with demonstrable track record of devising strategies and roadmaps to safely exploit new technology in order to increase revenue, decrease cost or reduce risk
Good experience running and/or sponsoring infrastructure projects
Experience working at all levels within an organisation up to board level
Degree in IT or Business equivalent
Experience implementing and operating cloud based infrastructures
Experience working within the Media industry
Previous experience working in a ITIL environment
Experience in preparing an technology groups for compliance audits such as SSAE16, PCI and Sarbanes-Oxley

Lead Infrastructure Operations Engineer Resume Examples & Samples

Drive new service deployments: including planning and implementation of monitoring and automation for successful operational efficiency and disaster recovery strategies
Assist in planning and execution of large-scale global disaster recovery exercises while working closely with the core IT and business teams at Facebook
Understand different metrics for measuring success and performance of services to ensure service performance, scalability, stability and security for both existing and new service and infrastructure deployments
Manage new technology evaluations, priorities and decisions in alignment with business requirements IT roadmaps
Actively drive staffing requirements
Foster and maintain cross functional relationships with both technical and non-technical organizations with a focus on data driven decision making
Ability to roll your sleeves up and get hands on with core internal IT infrastructure
Communicate timelines, service dependencies, resource constraints and progress with key stakeholders quickly and effectively

Infrastructure Operations Engineer Resume Examples & Samples

Resolve Critical System Issues on a continuous basis including notification, coordination and dispatch of individuals from various functional groups
Effectively triage and troubleshooting a complex environment operating at massive scale
Take individual ownership of issues and pursue resolution tenaciously
Effective communication and dissemination of information to other teams and executive management
Following and composing process / procedure, document complex systems
Build automation to simplify ongoing analysis
Develop tools to visualize log data using Python, Javascript, other
5 - 10 + yrs of experience in a with distributed systems at scale in a Linux/Unix environment as an administrator or developer
Firm Understanding of TCP/ IP Network, SMTP, SSH, DNS, CDN and network security
Experience scripting (Shell, Python, Ruby, and/or Perl), proficiency with one or more
Familiar with Apache Pig, Hadoop, MySQL, Vertica or related technologies
Knowledge of large data center environments
2-3 years experience operating a service in AWS
High Attention to Detail
Excellent debugging and analytical reasoning skills
Availability to work a shift schedule
B.S. in Computer science or equivalent experience

Infrastructure Operations Analyst Resume Examples & Samples

Provides in-depth day-to-day support and leads problem solving and implementation efforts for specific technology products or applications. Responds to requests for assistance with computer systems or PCs, analyzes complex inquiries and determines the appropriate technical area or vendor to engage for issue resolution
Resolves normal and unusual computer issues on a daily basis. Performs general maintenance and installation tasks, troubleshoots, repairs and resolves complex PC and escalates issues
Applies understanding and knowledge of standard information system products and services to assist users on complex problems
Participates in projects deploying or supporting new software, desktop infrastructure or technology to a business group. Assists with changes, moves, or adds with users and or technology
Ensures management escalation of high priority issues and prioritizes issue resolution efforts
Accurately record, update, and document incidents and requests using the service desk systems and processes
Assist in supporting the achievement of team objectives
Occasional travel to remote sites to provide support and carry out various projects involving technology
Advanced Proficiency using and supporting Windows 7 (32 and 64 bit) as well as hardware troubleshooting, component upgrades and replacements
Advanced Proficiency with the use of incident tracking systems such as Remedy
Advanced Proficiencyin Operating System and Basic troubleshooting knowledge of WAN/LAN technologies
Advanced Proficiency with multiple platforms such as Windows XP, Mac OS’s (Maverick, Yosemite), Windows 8 etc
Advanced Proficiency with image deployment processes, software and patch management deployment tools such as MDT and SCCM
ITIL, experience with Change Control a strong plus
Ability to lift, carry, and install computers and related equipment weighing up to 80 pounds required
Ability to communicate effectively and professionally with customers, peers, and management. Maintaining a friendly and positive attitude while providing assistance to resolve all customer requests
Ability to multi-task in a fast paced and complex environment with minimal oversight
Bachelor's degree in computer science or a related discipline or equivalent work experience required. 0-1 years of experience required, related internship experience is a plus

VP, Infrastructure Operations Resume Examples & Samples

Facilitates a technical operations service model that ensures robust performance of centralized and distributed production systems and platforms
Responsible for all infrastructure operations management and ensuring 24/7 real-time performance of systems, platforms and services
Develops and implements standards, procedures and processes for the operations group that align with the business' strategy, goals and regulatory requirements
Defines and negotiates operating agreements to support service level agreements
Implements and supports best practices that can be incorporated into the operational running of multiple data centers and associated technical platforms/environments
Establishes and improves processes to reduce operating expense and improve efficiency while maintaining or exceeding service and operational level agreements with client and vendors for SLAs and OLAs
Sponsors continuous service improvement recommendations for future technologies and procedures that will improve service management
Collaborates with various teams to plan and execute an effective disaster recovery program and maintain contingency plans
Provides input and recommendations regarding business continuity issues and improvements to the operation of systems and processes supported
Ensures that all operations procedures are documented and maintained. Implements and operates an overall support model leveraging offshore staffing via vendor-provided resources and services
Collaborates with other teams to define and build the Global Systems Operations Center, operations strategic plans, escalation paths and operating procedures
Manages operations teams responsible for server/system builds, maintenance, upgrades & replacements as well as ongoing support activities including patch management
Directs and develops the Global Systems Operations Center to be the primary Operations interface for the infrastructure customer or for systemic problem management
Manages vendor relationships associated with providing support services and personnel
Ensures timely and accurate support and communications to customers and internal organization via a robust Global Systems Operations Center

Senior Specialist Infrastructure Operations Analyst Resume Examples & Samples

Provide SME level expertise in MQSeries and IBM Integration Bus products to customers, both internal and external
Collaboration with all application teams in designing, configuring, and implementing messaging flows in a “best practice” way
Collaborating with various other infrastructure teams in the support, maintenance, Change Control, and Problem Management where MQSeries is a component
Review/Complete requests for MQSeries services within the required SLA
Regularly report progress on assigned projects to Team Leader/Manager
8+ years of daily support of a large (100+ instances) MQSeries messaging infrastructure that includes QueueManagers, Client, MessageBroker (now IIB), messaging flows both internal and external to the organization, MQClusters, and Disaster Recovery
Administrator level experience with MQSeries V7 and V7.5, i.e. product installation, object configuration and management, troubleshooting, messaging paradigms, failover recovery, and multi instance installations
Hands on knowledge of multiple platforms, i.e. Windows, all Unix variants, OpenVMS, z/OS, and z/Linux
Experience with multiple support tools, i.e. rfhutil, MQExplorer, Nastel’s APW and TWX, IBM’s MQIPT and other SupportPacs
Broad knowledge around network configurations, IP addressing and name resolution, failover and redundancy

Infrastructure Operations Manager Resume Examples & Samples

Manages a team of System Administrators/Engineers responsible for server troubleshooting, maintenance and technology refreshes in a commodity server hardware, linux environment
Manages a team focused on dealing with predictive failure and preventive failure management
Maintain procedures, workflow and reporting for a ticketing system utilized similarly to technical support services
Responsible for providing technical details to monitoring team on proper monitoring and alerting of systems
Participates in budget planning and manages finances against a provided budget throughout the year, works to negotiate pricing with vendors as needed and provide scope of work feedback
Understands and practices Kaizen process improvement methodology
Provides recommendations where existing policies and procedures require change, or where new guidelines need to be developed
Responsible for developing and coordinating the implementation of work flow activities within our service delivery architecture
Participate in conducting architectural reviews of technology infrastructure throughout its lifecycle to insure that best practices are maintained
Work with outside teams in the development of a comprehensive set of operational security policies and standards designed to permit the organization to achieve its business objectives while effectively managing our security and compliance requirements of meeting PCI and SOX goals
Develop and deploy processes for system maintenance within a 24x7 active enterprise environment
Responsible for maintaining existing system security policies and resolving vulnerability management concerns
Lead the support of an IT Service Management solution and
Oversee the support of a 24x7 environment by working nights and weekends as necessary
Bachelor’s degree in Computer Science, IT, or equivalent demonstrated IT work experience with an emphasis towards production support of high capacity mission critical ecommerce systems
Minimum of 8 years’ experience in an enterprise production environment, supporting at least 1000 physical or virtual Linux/Solaris systems
Expertise in system administration, configuration, troubleshooting, performance tuning, preventative maintenance, and security procedures
Understanding of ITIL standards, ITIL certification a plus
Solid understanding of Networking, SAN, Virtualization and Cloud technologies
Strong understanding of the management and best practices of large-scale web LINUX deployments including patching, provisioning, and monitoring
Qualified candidates should have experience working in a leadership position at a company that manages large infrastructures that support high transaction volumes in an e-commerce application
Ability to contribute as a senior technical resource for others
Experience automating and monitoring infrastructure deployments using modern scripting languages (Python, Ruby) and configuration management tools (i.e. Puppet, Chef, CfEngine, or Bcfg2) and command execution frameworks (Fabric, Mcollective, or Capistrano) and automated imaging tools (PXE, Kickstart, Jumpstart, Cobbler, Orchestra)

Senior Manager Infrastructure Operations Resume Examples & Samples

Responsible for Infrastructure Operations at Market level
Responsible for the implementation of up-to-date solutions across the IT infrastructure in line with Headquarter guidelines and GIT (Global IT) Security and Compliance
Leads the Infrastructure and Service Desk teams
Ensure service definitions and service level targets (SLAs - Service Level Agreements) are monitored and reported on a regular basis
Responsible for any user related incident or service request escalation as a Service Manager
Implementation of infrastructure projects according to global and local standards
Management and leadership skills
University degree in Business-Computing related subject or comparable qualification
Strong commercial awareness within the consumer products/manufacturing industry
Strong written communication abilities with fluent written and spoken English

Specialist, Infrastructure Operations Analyst Resume Examples & Samples

6 - 8+ years of related infrastructure experience required, experience in the securities or financial services industry is a plus
Ability to manage multiple priorities and follow through on projects to Works effectively both as a team member and independently, is desired
Systems configuration, monitoring, and troubleshooting experience, is desired
Experience working with Linux, VMware, SBS Server, and EMC/NetApp Storage Technologies is desired
Experience with Mobile and Wireless applications and server virtualization software, backup systems is desired
Experience with Java and Middleware Server technologies (Apache) is desired
Proven background of providing great customer service, is desired
Ability to work independently, prioritizes existing projects, and proactively determines areas requiring additional attention, monitoring, or maintenance is desired
Demonstrated ability to achieve successful outcomes in addressing difficult situations and work with various customers and management levels, is desired
Demonstrated analytical and troubleshooting skills, is desired
Demonstrated ability to work in a fast paced environment, is desired
Shows initiative and acts independently to resolve problems, is desired
Strong documentation skills is desired

Director, Infrastructure Operations Resume Examples & Samples

Setup, administer and maintain an Aspera server that is used for ingestion and distribution of content
Necessary content preparation SLA’s, cost and security
Configuration management and communication to the development and QA teams
Drive the process to ensure that the root cause of a service outage is understood, and tracked until resolution
Manage the day to day operations of our services (e.g. maintenance of logs, be part of the team that is the first line response
To outages, DNS, SSL certificate management etc)
5+ years experience with Amazon web services
Experience with designing a service monitoring strategy using SaaS tools such as New Relic, Splunk, Nagios etc)
Use to working in an operations environment in a startup where they need to be available in the event of major or critical
Excellent communication/collaboration skills
Has worked in a startup environment and is comfortable with ambiguity
Is humble, and will roll up their sleeves and take on any task that will help the team succeed

Senior Specialist Infrastructure Operations Analyst Resume Examples & Samples

Staff providing Production Support Services, on the respective shift, will have matrix reporting/accountability responsibility to the Duty manager
The Duty Manager will monitor facilitated P1/P2 incidents for engagement, impact assessment, progress and escalation
The Duty Manager will chair "beginning of day / End of Day Operations Status Calls
The Weekend Duty Manager will ensure that significant events are effectively managed & communicated through prescribed standards / timeframes

Specialst Infrastructure Operations Analyst Resume Examples & Samples

Under close supervision, perform product and infrastructure design activities which will require extensive research and analysis
Be responsible for implementation and maintenance of multiple product modules/sub-systems
Design and code automation routines and scripts to support system maintenance, administration, deployment and metrics/reporting
Research new technologies and implement/evaluate proof-of-concept solutions
Troubleshoot problems at a system and component level
Familiarity with Windows Server operating system, Microsoft Exchange, Lync or mobile device management platforms

Director Infrastructure Operations Resume Examples & Samples

Execute the LAM Infrastructure Shared Service Consolidation Program
Manage project and service delivery – business case evaluation and on-time/in-budget execution
Make sure that the OLA’s with Global Infrastructure Operations teams are effectively applied to the LAM market
Resource and organization development
Cross-functional IT and business knowledge
Strong communication / relationship skills, particularly in a multi-cultural environment
Strong Project and program prioritization and management skills
Strong Service Management skills
Leadership and change management skills
Budgeting and financial management skills
Technical proficiency and awareness
5 – 7 years of work experience within international IT environments, including several years in management positions
Minimum 5 years’ experience in personnel management

Infrastructure Operations Engineer Resume Examples & Samples

8+ years of industry IT experience
Microsoft certifications a plus
Excellent analytical, troubleshooting, and research skills with performance issues in production and development environment
Experience installing, configuring, monitoring, and maintaining the Microsoft solution stack including Active Directory, Windows Server, SQL Server, System Center, SCOM, IIS, .Net applications, TFS, etc
Creating dashboards to monitor performance of critical systems
Budgeting of IT operating and capital spending
Installation, configuration, maintenance, and utilization of miscellaneous utility and commercial software such as Wireshark, Aspera, SAS, etc
Experience with building, monitoring, and maintaining storage solutions
Leverage Cox implemented solutions like Bomgar, VPN, etc. wherever appropriate for the benefit of Videa
In-depth knowledge of network computing, information system security, DNS, software licensing, IT best practices, capacity planning, etc

Infrastructure Operations Analyst Resume Examples & Samples

Troubleshooting and resolution of desktop hardware and software issues
Hardware and software installs along with move, add and change activities
Follows established support process, escalation processes and incident tracking guidelines
Work with other technology teams to ensure problem resolution
Work with management to ensure accurate and timely completion of all projects and break/fix items
Strong people skills and a knack for problem solving. Ability to these skills to assure our user community is provided with swift resolutions to their technical needs
Ability to maintain composure and customer focus while troubleshooting and solving technical issues
Passion for education and ability to instruct in a “hands-off” manner, letting users learn by doing. Ability to teach small groups and coach multiple customers simultaneously. Tenacity to work with users until they truly become independent and able to perform task on their own
Must be able to travel. Flexible with your schedule. Experience with Anti-virus solutions
Experience with mobile devices includes: BlackBerry, iPhone and Android
Experience with Windows 7 and Windows 8, exposure to Windows 10 a plus
Experience with Microsoft Surface Pro
Experience with Remedy ticketing system
Working knowledge of Microsoft Excel is required

Specialist Infrastructure Operations Analyst Resume Examples & Samples

Candidate will be responsible for supporting the IBM Mainframe system including z/OS operating system and related software and subsystems
Parallel SYSPLEX implementation and support
Working knowledge of IBM hardware systems including storage, Z Series
Working knowledge of CA and Macro4 mainframe related software
Working knowledge of RACF, ACF2 and Top Secret Security
Ability to work in both individual and group settings
Some off-hour work required to support software implementations, upgrades and/or general maintenance

Senior Group Manager Infrastructure Operations Resume Examples & Samples

Continuously improve operations processes, develop and present best practices, technical concepts and technologies for innovative Cloud solutions. Evolving Support Model, Practices and Audit Controls to align with DevOps and Hybrid Cloud are key aspects
Recruit, manage, train, and mentor Advisory staff and adhere to professional practice requirements
Operational and Support responsibilities of BNYM BXP IaaS Cloud. Incident Management (Break/Fix) of IaaS incidents. Capacity Management oversight to ensure BXP IaaS remains resilient and stable. Ensuring Compute, Network & Storage resources are always available to stay ahead of growth pattern and application on boarding pipeline is key aspect to ensure availability
Ownership of the Cloud Lifecycle Management Platform (CLM) from run and maintenance aspect. This includes, but is not limited, bug fixes, version upgrades, end-user support of internal BNYM Developers using the platform, Support incident with PaaS team
Change Management responsibilities of Cloud IaaS and Cloud Lifecycle Management Platform (CLM). Cloud Support team overseeing executes hands-on changes. Ensure Change Control records are managed in-line with Process KPIs
Responsible for maintaining and executing Cloud Disaster Recovery of the Cloud Lifecycle Management Platform (CLM)
Candidate must have minimum 10+ years’ experience in Distributed Technology Infrastructure with high transaction processing environments
Good understanding of various virtualization – Hyper-V, vSphere, KVM, cloud management technologies and tools as well as various cloud delivery models
Demonstrate extensive Operational and Support experience with strong ITIL alignment Good Practices (i.e. Incident Management, Problem Management, Change Management, Capacity Management, Release Management, Service Level Management)
Extensive experience working with Global Support Model
Experience with elastically scalable, fault tolerance and other cloud architecture patterns. Working knowledge of AWS and Azure is a plus
Experience migrating legacy applications to a service oriented, cloud optimized architecture within a large IT shop
Demonstrable expert level knowledge of current Cloud technologies
Relevant hands-on experience with Cloud IaaS technologies. PaaS experience is plus
Good understanding of various private, public, and hybrid cloud platform, continuous integration or delivery as a service, DevOps and distributed computing
Experience with OpenStack, OpenShift, AWS, Azure, CloudFoundry, Docker and other container/PaaS technologies is a strong plus
Strong leadership, planning, execution, presentation, negotiation and multi-tasking skills--must be able to lead, review and execute multiple strategic project
Must have excellent interpersonal and communication skills for various audiences, both business and technical
Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree preferred 10+ years of experience in infrastructure operations required with related supervisory, management and administrative experience, experience in the securities or financial services industry is a plus

Infrastructure Operations Associate Analyst Resume Examples & Samples

Knowledgeable in life cycle management and process implementation and support
Minimum 2 - 4 years' experience in Life Cycle, Project or Field Support
Experienced in Procurement Projects
Proven track record in process support
Highly skilled in MS office application products
Experienced in analytical support
Ability to interact with multiple teams/stakeholders

Infrastructure Operations Analyst Resume Examples & Samples

Video Conference Support: 70%
Digital Signage: 20%
Webcast Support: 10%
Deep expertise with video conference and A/V switching and control hardware (Cisco and Polycom)
Test video conference and A/V solutions for existing sites, new sites and room upgrades
Maximize usability of systems and ensure proper awareness and training
Demonstrated ability to support video conference and A/V deployments in a geographically distributed environment
Experience managing vendors across multiple projects and geographies
Strong awareness of current trends in video conference and A/V technology
Able to multitask in a dynamic environment and complete tasks on time
Able to communicate effectively with personnel at all levels (staff to executive)
Able to quickly adapt to new technical concepts and tools
Manage the activities of A/V integration vendors on projects and support cases
Support video conference and A/V systems across Purchase and White Plains NY
Collaborate with BIS peers and business sectors to deliver effective technology solutions
Troubleshoot and mitigate video issues with desktop, laptop, and mobile hardware and software
Ensure local variances from standards are tracked and compatible with the global footprint
Develop and maintain a working knowledge of trends and best practices within PepsiCo
Assist in video conference coordination which includes pre-testing sites
Work closely with Executive Admins/Support to ensure video meetings are executed smoothly
Provide the necessary follow-up on quality issues
Maintain a customer-oriented manner and professional relationship with PepsiCo video users
Continuously communicates with the BIS management and the video service provider to ensure customer issues and concerns are handled appropriately
Effectively documents customer issues with the video service provider and other systems
Maintain confidence and composure during stressful situations, know when to escalate a technical and/or service issue
Responds to customers inquiries and provides information concerning available services and features to the customer
Have a high level of understanding and support skills for video hardware and software utilized with video conferencing
Engineer and deploy video conference and A/V solutions for new sites and room upgrades
Represent Purchase and White Plains NY on the global A/V architecture and design team
Strong understanding of network technologies and concepts
Demonstrated ability to design and implement video conference and A/V solutions
Video Conference Support
Personal sense of accountability
Exemplary customer service skills
Positive, professional image

Manager of Infrastructure Operations, Qatar Resume Examples & Samples

Manages a team of network and systems engineering to design and support a stable, scalable, cost-effective, state-of-the-art network and computing environment for university-wide data, wireless, video and voice (VoIP), transport and server, SAN, virtual server needs
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in telecommunications, electrical engineering, computer science, or related field; OR appropriate combination of education and experience
Subject Matter Expertise in one or more infrastructure specialties (such as routing, wireless, security, SAN, virtual server technologies, operating systems, etc.)

Senior Director IT Infrastructure Operations Resume Examples & Samples

Building and managing a team of Service Delivery Managers providing performance management, coaching and overall direction aligned with mission of the organization. Working with team members on development plans, career objectives and facilitate the appropriate training to meet those objectives. Providing overall direction and work assignments to team members in alignment with their area of service delivery
Partnering with strategic vendors to develop and implement continuous service improvement plans based on company objective and feedback from business leaders and users forums. Working with IT Supplier Management team to evaluate vendor performance and adjustments to contracts for services. Ensure the appropriate metrics and governance controls are in place to effectively manage overall vendor performance
Partnering with IT engineering or solutions teams to influence technical roadmaps supporting overall service improvement plans. Ensuring new technologies planned for production have appropriate support and training plans for successful deployment to the business. Keep informed of new and evolving technologies that can improve efficiencies and deliver new capabilities to the business aligned with our corporate and IT roadmaps
Overall responsibility for service delivery budget in excess of $30M annually. Drive processes to adequately forecast for new services and growth of existing services while simultaneously implementing opportunities for cost reductions and efficiencies
Participating in a strategic staff responsible for IT Operations, Infrastructure, and Supplier Management. As a senior staff member in IT participate or lead cross-organization initiatives and projects that contribute to overall success of the division and company

Infrastructure Operations Analyst Resume Examples & Samples

Provides intermediate level Tier 2 IT services, including monitoring, diagnosing, and resolving hardware and/or software issues elevated from the Support Center and Technical Services groups. Maintains and troubleshoots hardware and/or software systems (e.g., applications, proxy servers, and fire walls) on one or more platforms
Trains and mentors staff and IT project teams. Troubleshoots and resolves issues elevated from staff
Administers system activities (e.g., internet availability)
Answers the Tier 2 hotline and resolves issues. Maintains and reviews shift logs and turnover reports
Updates and writes documentation, including policies and procedures. Updates and creates graphics, including IT problem notification flows
Strong analysis and problem solving skills
Intermediate knowledge of the following Tier 2 practices and concepts: full product life cycle, networks, technical standards and deliverables, troubleshooting techniques, log files, network protocols (e.g., TCP IP, DLC, and ASYNC)
Intermediate knowledge of current versions of the following products, preferred: Netview, Tivoli Product Suite

Cs-infrastructure Operations Analyst Resume Examples & Samples

Monitors and resolves automated system alerts and alarms that indicate system functions were not completed within established service levels. Communicates issue status to Technical Services groups
Troubleshoots, configures, and tunes systems. Installs software, patches, upgrades, applications, and/or hardware
Identifies performance issues and trends. Identifies opportunities to improve system and application performance, including automating manual system tasks
Adds, updates, and closes records in the IT Problem Management and Change Management databases. Reviews related records to identify requests that may have an impact on systems
Participates in change management and related meetings to identify systems issues
Creates standard and ad hoc reports of significant system trends, including problem occurrences and responses
Tests and evaluates IT vendor products. Reviews IT vendor literature to identify product deficiencies, work arounds, and scheduled patches and updates
Complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels. Complies with Information Security policies and procedures
Two years' LAN Administrator, or Tier 1 or 2 experience in technical specialty
Intermediate knowledge of one or more IT platforms: AS/400, Client/server, IBM mainframe, Microsoft Windows NT, OS/390, UNIX
Intermediate knowledge of current versions of the following products: Lotus Notes, Microsoft Office Suite, Visio

Infrastructure Operations Analyst Resume Examples & Samples

Strong people skills and a knack for problem solving. Ability to use these skills to assure our user community is provided with swift resolutions to their technical needs
Experience with mobile devices includes: BlackBerry, iPhone, Android, iPad and Surface Pro’s
Experience with Windows 7, Windows 8, Windows 10 and exposure to the various Macintosh Operating Systems
Working knowledge of Microsoft Office is required

Infrastructure Operations Engineer Resume Examples & Samples

Create plans to ensure necessary maintenance to support system health is performed by junior staff
Plan, schedule and conduct the installation of new or modified hardware and associated operating systems, and software applications
Design and conduct tests and evaluations of infrastructure systems. Analyze and organize the corresponding hardware and software combined solutions through modeling and planning
Plan new server and storage configurations and integration into existing infrastructure to maintain optimal performance
Provide solutions that incorporate concepts across engineering disciplines and environments
Prepare complex work prints and schematics to define and illustrate infrastructure deployments and solutions
Identify and recommend new design tools for use in new infrastructure projects
Evaluate projected usage of CPU, storage, memory and network bandwidth to ensure future procurement planning and service delivery
Participate in and influence marketing proposals and studies by providing costing models, reports, and technical solutions for infrastructure projects
Plan, design, and implement network management systems to monitor, diagnose, control, and measure performance of infrastructure assets
Identify, analyze, and recommend new infrastructure administrative systems to ensure accurate systems inventory and timely implementation
Requires a minimum Top Secret security clearance
Bachelor’s Degree in one of the following areas: Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Computer and Information Security, Computer Security, and/or Network Administration from an accredited university/college with five (5) years’ experience or Master’s Degree in Computer Science or related scientific/technical field with two (2) years’ experience or PhD in Computer Science or related discipline with one (1) years’ experience; or equivalent combination of training and experience

IT Infrastructure Operations Engineer Resume Examples & Samples

6+ years of experience in IT systems hardware and systems configuration, management, and administration with at least 1 of those years of experience with DoD classified systems and networks
3 years of experience with installing and managing hardware components, including desktops, servers, storage devices, or network switches
3 years of experience with systems, storage, or network administration in Windows, Linux, Solaris, NetApp, Cisco, or Brocade, including installing, configuring, and maintaining configuration control for multiple software applications
Experience with Microsoft Office and Microsoft Visio
Ability to work in a fast-paced environment on multiple projects with independent deadlines and deliverables, perform in a highly organized manner, and pay strict attention to detail
Ability to interact at multiple organizational levels in an effective and professional manner
HS diploma or GED or 3 years of experience in a professional work environment or BA or BS degree in Computer Engineering, CS, Information Systems, or IT
DoD 8570 compliance Certification, including Security+ required
Experience with managing network changes using an ITIL framework
Experience with Matlab and modeling and simulation software
AA or AS degree in CS, Information Systems, IT, or a related field preferred; BA or BS degree in Computer Engineering, CS, Information Systems, IT, or a related field a plus

Infrastructure Operations Analyst Resume Examples & Samples

Recommends software and hardware upgrades. Tests new releases, patches and updates of
Has primary responsibility for one or more software products
Assists with the installation, maintenance or decommission of both critical and non-critical software
HS/GED or above with 3 years of relevant experience with applicable certificates or 5 years of
Basic knowledge of Microsoft Office Suite, architectural design concepts and documentation; and

Infrastructure Operations Engineer Resume Examples & Samples

Provides primary administration responsibility for server systems. Generates reports and summaries
HS/GED or above with 5 years of relevant experience with applicable certificates or 7 years of
Demonstrated ability to identify opportunities for process and technology improvements, effectively
Computer skills, commensurate with Essential Functions, including the ability to learn a validated

Infrastructure Operations Manager Resume Examples & Samples

Operation and support of infrastructure services in a global environment
Including but not limited to; LAN/WAN/Wifi/Remote Access/Server Rooms/Data Centres/Email/Unified Comms
Management of supplier and third party escalations
Management of infrastructure monitoring systems and tools
Management of Incident, Request, Problem, Knowledge, Change and Event Management processes and the supervision of staff delivering those services
Executes management processes to deliver quality infrastructure services reliably, efficiently and effectively
Manages data centre processes including change and access management
Acts as an escalation point for the team managers and other service delivery managers for incidents, problems and IT service continuity
Resource management to service BAU, service improvement and project activities
Tracks service and operational level (SLA/OLA) performance for services against agreed levels and manages remediation actions as necessary
Takes ownership of capacity management processes and works with relevant infrastructure service providers to ensure the successful and timely resolution of incidents and problems within agreed Service Level Agreements
Carries out proactive day-to-day activities and event management as part of the on-going maintenance of infrastructure services in a timely manner
Performs a supervisory role within the team
Provides regular reports to the Infrastructure Services Manager; Perform monthly KPI gathering and reporting
Ensures own actions comply with Mott MacDonald standards, policies and any regulation; this includes adhering to the change management process which is used to protect production IT services
Identifies service improvements and owns relevant infrastructure services actions within the Infrastructure Services Improvement Plan
Participates in the procurement of Infrastructure as and when required
Participates in Project as and when required
To perform any reasonable task requested by Mott MacDonald Management
Solid experience working within complex Global Infrastructure Services environments
Able to provide and apply best practice infrastructure techniques (possibly gained from large organisation experience)
Ability and experience of working across diversity of BU divisions and IT functions – their differing emphasis as regards needs and requirements
Able to deliver through 3rd party providers where appropriate

Infrastructure Operations Manager Resume Examples & Samples

Leading the IT Infrastructure Operations Team to ensure operational stability, uptime, availability and other reporting and compliance needs in line with MasterCard standards
While this is not a hands-on technical role, it is important to have a good technical understanding of infrastructure and the ability to understand technical issues and root cause analysis practises
Logical thinker and extensive hands-on operations experience in an enterprise environment; Windows, desktop, server operating systems, server virtualisation (VMware), LAN/WAN/SAN, back-up services, databases, web, networking & security

Infrastructure Operations Engineer Resume Examples & Samples

Make daily operational readings and provide to Senior Engineers for metrics reporting
Oversee regional maintenance requirements
Directly manage/coordinate multiple vendors
Demonstrates a strong A to Z business understanding
Proactively and continually improve your level of knowledge about business and relevant technologies
Bachelor’s Degree or Technical (Military/ Trade School) Degree and relevant experience
3+ years of Data Center Engineering or Campus Engineering experience
CCNA or equivalent experience

Infrastructure Operations Analyst Resume Examples & Samples

Experience in demand management operational processes
Experience in report management, creation and delivery
Good understanding of IT Technologies and BIS internal services
Experience working in a matrix organization
Experience working with diverse teams
Experience working with suppliers
Collaboration and negotiation skills
Creative with Microsoft PowerPoint
Adept with Microsoft Excel (formulas, pivot tables, macros, etc…)
Experience with reporting tools (such as Business Objects)

Senior Manager, Infrastructure Operations Resume Examples & Samples

Responsible for day to day local Infrastructure support services in the Markets
Knowledge of methods and techniques applied in IT infrastructure operations environment
Ability to translate business requirements into cost efficient (IT) solutions
Experience in managing and leading small/medium sized IT projects
Technical proficiency and awareness (ITIL/MCP/MCSE/CNE/disaster recovery)
Excellent communication skills, including the ability to develop and nurture good relationships with other parts of IT as well with business
Travel up to 30%
At least 6 years of work experience within international IT environments, including several years in management positions. Experience required in IT Services and Project Management

Director, Infrastructure Operations Resume Examples & Samples

Ensures adherence to protocols for 24x7x365 response and notifications for alarms, emergencies, or critical incidents
Insure proper reporting exists to report on the health and performance of the operational function
Collaborate with and understand the needs of the business and ensure that all operational activities are directed towards meeting specific business goals and service levels
Ensures compliance to operational controls
Establishes and maintains strong vendor relationships
Sponsor and deliver key project initiatives to implement new services or improve existing services
Maintains and manages day to day operations of Regeneron’s Infrastructure Environment
BA/BS degree in Computer Science, Management Information Systems or related technical field or equivalent practical experience
Experience transforming and recognizing the benefits of transforming the IT Operations organization through consolidation of sourcing providers
10+ years of experience with running and managing day to day IT operations for large data center and cloud based or virtualized environments
6+ years of supervisory or managerial experience with a proven ability to engage, motivate, evaluate and mentor team members and managers
Experience supporting 24x7 business operations with a track record of managing teams that supported engineering highly virtualized and automated services
Clear understanding of ITIL v3 and experience implementing it in other organizations
Experience with on-premises data center and / or Cloud based Disaster Recovery
Vendor management experience including contract negotiations, price negotiations, commercial terms, and outsourcing
Experience with regulatory compliance control are required. GxP and SOX are preferred
Experience building and leading high performing operations and systems engineering teams
Experience with operating large‐scale, highly available systems through capacity planning, performance tuning, and infrastructure architecture
P&L experience; ability to create and manage IT budgets, contractor/vendor relations (preferred)
Excellent written and verbal communication skills and effectively interact with all levels of management from application developers to the CIO
Ability to develop and maintain highly effective relationships, internally and externally

SVP, Infrastructure & Operations Resume Examples & Samples

Sets the mission and vision of the I&O organization to foster a business-oriented culture and mindset driven by continual service improvement techniques
Leads the development of the I&O strategy and roadmap, and ensures its integration with the overall IT and enterprise strategic plans
Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources
Develops and controls the annual operating and capital expenditure budget for I&O to ensure it is consistent with overall strategic objectives of IT and the enterprise and is within plan
Participates in the assessment of external and internal technology capabilities required to achieve desired competitive positioning
Maintains current on new technologies and platforms and provides direction on what emerging technologies should be assimilated, integrated and introduced within I&O to ensure IT capabilities respond to the needs of the enterprise's business strategy
Champions I&O involvement in the IT organization's innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities
Provides strategic direction and oversight for the design, development, operation and support of IT systems that fulfill the needs of the business, including the full life cycle of technical architecture, infrastructure engineering, infrastructure operations and IT service support
Directs the development of I&O sourcing strategy and provides executive oversight for strategic vendor and partner relationship management
Works with HR and the IT leadership team to develop an I&O "people strategy" that aligns with the business and IT strategy. Continually looks for leading-edge and innovative solutions to the recruitment, development and retention of the I&O workforce
Forecasts future skill needs to acquire and develop an IT workforce with the appropriate mix of business knowledge, technical skills and competencies that balance between growing the agility required to achieve digital business objectives and ensuring the core IT functions are reliable, stable and efficient
Serves on IT planning and policymaking committees; drives the development of enterprise technology standards, governance processes and performance metrics to ensure I&O delivers value to the enterprise
Provides leadership, coaching and direction to the I&O leadership team and staff
10 -15+ years managing IT operations and infrastructure across a global organization
Demonstrated experience in building strong relationships with the business
Preferably five or more years of experience in large, cross-functional teams influencing senior-level management and key stakeholders effectively across the organization and within complex contexts
Demonstrated experience in strategic planning, organization design and development
Preferably proven experience or demonstrated capability in leading IT transformational initiatives in complex and dynamic environments
Exceptional leadership skills with the ability to develop and communicate an I&O vision that inspires and motivates staff and aligns to the IT and Business Strategy
Excellent analytical, strategic, conceptual thinking, strategic planning and execution skills
Ability to drive organizational change and build infrastructure capabilities that effectively balance the need to continuously evolve organizational efficiency with the need to deliver innovative and agile infrastructure and operational solutions to enable the business to explore new opportunities
Excellent verbal and written communications skills, including the ability to explain technical concepts and technologies to business leaders, and business concepts to the Infrastructure & Operations teams
Strong vendor management and partner relation skills to identify and leverage resources internal and external to the corporation enhancing capabilities that support our businesses
Must be able to function efficiently and effectively in a fast paced and competitive working environment

Infrastructure Operations Engineer Resume Examples & Samples

Scripting experience in Python or PERL for automating workflow procedures
Good Knowledge of Routing Protocols (BGP, OSPF, EIGRP); Quality of Service and VLAN configurations; Layer 3 switching, including ip multicast; troubleshooting experience over wide area networks
Knowledge of various network services (Trunking, T1/DS1, MPLS, NAT, DHCP, DNS, NTP, HSRP/VRRP.)
Experience with Cisco router and switch configuration
Good understanding of Cisco wireless architecture, design, implementation and administration
Good understanding of Radius and/or TACACS
Advanced skills in overall network administration, network installation, configurations, migrations, and problem resolution
Experience working on a variety of network equipment types in a global environment
Experience working on an in-house and outsourced environment
Perl Scripting skills are a huge plus

Infrastructure & Operations Manager Resume Examples & Samples

Build and manage an infrastructure engineering and production operation teams, including both managers and individual contributors focused on helping architect scalable software products in partnership with development while owning and supporting the production environment
Collaborate with peers and key stakeholders from our Development, Architecture and Creative teams
Help advise and engineer the operational and support processes necessary to efficiently operate and scale a commercial software SaaS business
Work with development, architecture and creative teams to set standards, patterns and reference architectures including helping to defining strategies for resiliency, disaster recovery, and other key aspects of a SaaS / PaaS based business
Have exposure around administering a diverse set of Open Source and Commercial technologies
Partner with the Product Architecture team to engage in understanding emerging technologies, approaches and trends to continually refine existing assets, infrastructure and processes
Have a strong focus on the key metrics of a leading SaaS firm including uptime, incident and issue management, and other KPIs
Be comfortable supporting and operating in an Agile based development team environment
Attract, recruit, grow, and retain highly motivated infrastructure engineering talent
Manage budgets
Build and manage the infrastructure for a large scale, highly available PaaS platform for both the iLab engineering and Deloitte Consulting Teams
Build the tools and automation to drive continuous integration and deployment of rapidly changing web applications
Embed with and empower development teams using a strong Devops mindset
Automate wherever possible
Proven, results-oriented leader with at 8+ years of IT Infrastructure and IT Management experience delivering significant infrastructure and automation for large-scale web platforms
Extensive knowledge and implementation of ITIL, Service Desk, SLAs and other metrics driven management approaches
Experience and perspective around how to support development teams create commercial software products and applications
Expertise in partnering with development and engineering teams to design systems that can scale and are highly resilient to node failure
Exposure to data marshalling, compression, and communication methodologies
Multiple years of experience supporting and operating commercial software products (or applications) in hosted (cloud or colocation based) environments
Extensive experience in building secure services in the cloud
Experience with a large cloud vendor such as AWS or similar is highly desired
Experience with both public, private and hybrid cloud web hosting
Experience with infrastructure automation tools such as Ansible
Experience with Application Performance Monitoring tools: Splunk, Dynatrace, Gomez, and Extrahop
Experience with continuous integration platforms such as Jenkins/Hudson and Maven
Experience / exposure to OpenStack, VMware, DCOS / Mesos and other emerging offerings
Exposure around administering a diverse set of analytical and business intelligence technologies including Hadoop, Spark, Cassandra, Hana, Oracle, SQL Server, Mulesoft, Informatica, Tableau, and Qlikview
Experience with several web application platforms: Tomcat, JBoss, Apache, Ruby, and Scala
Fluent in leading edge software languages and tools; passionate about test driven, agile development; committed to tight collaboration and continuous integration
Excellent communications, organization, and time management skills
Experience in attracting, engaging, and developing world-class technical talent
Able to create and drive strategic goals by establishing roadmap and driving the progress of that roadmap through accountability and execution excellence
Demonstrated experience in executing/delivering projects in a dynamic, fast-paced environment
Strong executive presence and a collaborative leadership style
Ability to work independently and manage multiple tasks/assignments
Ability to effectively work as part of a team
Ability to travel on a periodic basis

Manager, Infrastructure Operations Resume Examples & Samples

Supervision and management: 10-12 I.T. department resources with regards to infrastructure operations including desktop support, projects and the prioritization and scheduling of support and project activities covering compute, storage, network, telecommunications, and desktop
Coordination with other areas within I.T. department on infrastructure related services and 1st through 4th level support. Participate and ensure appropriate participation of staff in application/infrastructure projects
Initiate project requests for all infrastructure technical projects as required for the site
Conduct regular meetings and discussions with I.T. department management to further the support of the site
Management of subordinates career development and system backup through training, coaching, delegation and appropriate assignment of tasks to achieve successful project completions while advancing skill base within the I.T. department organization. Hiring, evaluations and termination responsibilities
Recommend, contract and control budget of consultants on projects
Responsible for providing budget and update $$ and backup documentation for all technical areas
Act as an escalation point for technical and non-technical issues, including client issue escalation. Works directly with client management to resolve issues
Monitors metrics to ensure SLA's OLA's are being met and takes corrective actions when these are not being met
Monitors metrics, activities and issues to come up with service improvements. Creates proposal and business cases with options to submit to management and client groups
Manages the day to day relationships with the client groups. Escalates higher profile issues to IT management
Manages the resources of the department, include planning, hiring and budgeting as appropriate
Responsible for ensuring team members are trained (no delinquencies, and in compliance with Corporate policies and procedures
Maintains productive relationships with peers and management in IT and larger groups of clients covering the areas of a number of technicians
Eight to ten (8-10) years of IT experience related to information technology with strong technical component/exposure
Bachelor’s Degree (Computer Science, Computer Engineering, or Information Technology Major Preferred) or equivalent experience
Superior customer service skill set and experience in a strong customer service oriented environment
Three to four (3-4) years experience as a Project leader
Experience working in an FDA regulated environment
Familiarity working with change controls, validation protocols and procedures
Exposure to ITIL is desirable
Skilled in advanced/complex problem solving and negotiating, and coaching of subordinates on same
Ability to take key actions and demonstrate behavioral anchors that support all AbbVie Leadership Competencies
Capability to handle pressure and stress
Excellent time/project management skills
Ability to manage up and down the organization and interact will all levels of management
Ability to find technical solutions to business issues which are within budget, resources and current/planned architecture, guidelines and procedures
Ability to balance subordinate career paths, individuals’ preferences and meeting business needs
Ability to work as a team with the other groups within IT to ensure departmental goals, budgets, standards and timelines are respected
Ability to prepare executive’s summaries
Ability to manage/handle an operational budget of approx. $3MM
Familiarity with asset management processes
Familiarity with the following platforms

Director Infrastructure Operations Resume Examples & Samples

Independently resolve highly complex, multi-faceted problems, which are often unstructured and without precedent, to meet the business application needs of Global Wealth Management, Canadian Banking, Global Wholesale Operations and Global Banking Markets by applying expert technological knowledge to the design of methodologies, models, and/or systems solutions. This may involve rapid prototyping, with requirements and solutions developed on an iterative basis, that provides interim deliverables until a final production solution is created
Manage major, multi-disciplinary projects to implement solutions to technical business problems. This involves planning, securing, and scheduling resources, defining technical requirements and processes, preparing technical business case proposals, developing testing, conversion, and implementation strategies, developing detailed project plans, monitoring progress against planned objectives, financial review, and securing consensus and co-operation from users and senior management
Provide technical support to all business partners, including designing and implementing new systems or enhancements. This also includes centrally managing vendor relationships, contracts and system maintenance arrangements. This is made more challenging due to differences in time zones and the variation in the business lines
Continually acquire and enhance knowledge of both the Bank's and the Division's business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to be able to provide effective business solutions and services to the end user business lines
Effectively manage and supervise departmental and project staff by setting performance expectations, monitoring performance, providing performance feedback including the preparation of performance appraisals, and as needed, providing counsel and coaching, and arranging for formal training. This also includes the recruiting of qualified project management and business analysis staff

Avp-infrastructure & Operations Resume Examples & Samples

15+ years related work experience demonstrating career progression and increasing management responsibility, including supervision of staff
10+ years of data center and network infrastructure support experience
5+ years of technology help desk and/or end user support experience
Strong technical knowledge of server and, network and desktop operating systems, including Windows and Linux
Strong technical knowledge of the latest network hardware, protocols, and standards, particularly within the financial service or healthcare industries
Extensive support experience with data center technology and Cisco networking standards
Experience architecting and building data center and networks infrastructure and configurations
Experience running a technology help desk and optimizing ticketing and support tools
Proven experience in technology infrastructure planning and development
Strong understanding of resource management principles, practices, and procedures
Ability to present ideas in business-friendly and user-friendly language. Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on
Proven analytical, evaluative, and problem-solving abilities
Certifications in Cisco and Microsoft technologies

Director, IT Infrastructure & Operations Resume Examples & Samples

Manage infrastructure components including, but not limited to, servers, storage, network, and public cloud providers operated in a hybrid model
Create tactical plans for management of the infrastructure and contribute to IT strategic planning
Define and implement security best practices for maintaining availability, integrity, and confidentiality of the data stored and accessed on the network
Provide input, support, and hands-on leadership for server and storage infrastructure-related tasks
Lead teams responsible for the management and administration of the infrastructure
Ensure the performance and availability of systems meet expectations of the business
Ensure KPIs are met for the operations and delivery of infrastructure services
Consult and assist other teams with enterprise projects and service delivery
Manage capital and expense budgets for areas of oversight
Oversee deployment and ongoing management of robust production infrastructure, as well as lab and quality assurance environments that includes multiple datacenters, office locations, and public cloud providers; provide hands-on technical support as needed
Direct, develop, and provide leadership to the technical management team, establishing priorities, setting objectives, monitoring progress and coordinating efforts between all engineering and operations groups
Collaborate with business leaders and colleagues on management of service level agreements, business continuity plans, and disaster recovery strategies and how best to achieve requirements of internal development and quality assurance customers
Negotiate licensing and support agreements with key vendors for infrastructure and network-related services and products
Explore new technology trends to determine value and fit
10+ years of relevant technical experience with increasing roles and responsibilities
5+ years of experience in senior management and leadership roles
5+ years of experience managing managers, with history of solid manager feedback and building high performing teams
3+ years of director-level management experience in an IT infrastructure engineering and operations-related discipline such as systems administration, networks, or data center operations
Experience with cloud computing and various hosting model
Expert knowledge of information security and experience securing systems and networks
Knowledge of industry best practices and standards
Knowledge of open source infrastructure technologies
Significant project management, problem-solving, and presentation experience
Experience with three or more of the following: server hardware and software, network hardware and software, data center infrastructure and operations, public cloud providers operated in a hybrid cloud model
Experience deploying in a hybrid cloud environment
Ability to deal with ambiguity, filter ideas, and create actionable plans for the organization to carry out
Excellent analytical, qualitative, and presentation skills
Ability to guide constant innovation, improvement cycles, and lean principles

Manager, AWS Infrastructure Operations FP&A Resume Examples & Samples

Bachelor's degree in finance, accounting, business or a related field
7+ years of financial leadership including management experienc
Advanced analytical and business sense and a keen attention to detail
Ability to present ideas to a group of senior level managers
Able to work well with cross functional teams
Demonstrated ability to meet deadlines while managing multiple projects in a fast paced environment
Experience in TM1 and SQL a plus

Infrastructure Operations Center Technician Resume Examples & Samples

Daily monitoring and first level troubleshooting of the operation of the systems which includes: file transmissions between all vendors, backups, system hardware, software upgrades, and troubleshooting; Act as Sr. Tech back-up when designated
Responsible for daily, weekly and monthly batch processing while monitoring integration between all systems
Operate, monitor and maintain all partitions on the iSeries, and NT Server farm
Maintain an accurate record of computer performance, malfunctions, reruns, and other difficulties as dictated by operations procedures
Monitor production network connections and escalate failures to internal first and second level Scottrade IT teams. Take ownership of vendor related incidents, perform follow up and communicate resolution to key stakeholders
Lead and manage monthly maintenance windows
Mentor Level I Technicians on standard processes, procedures and SME technologies (Web Farm, Back-Office, Mobile, Ticker Plant, Trading platforms, quotes, Elite)
Monitor file transmissions between all vendors. Monitor report transmissions from iSeries and Open Systems to end-user
Proactively monitor service level performance of hardware, software, and network infrastructure
Complete all job logs and report logs to ensure all production executions are successfully processed
Maintain accurate technical documentation related to Infrastructure Operations Center policies and procedures
Participate in IT project-related tasks as assigned
Fundamental understanding of computer networking technologies (protocols, physical connectivity, etc.)
Working knowledge of internet and intranet concepts
Strong technical software and hardware knowledge of troubleshooting for consumer web technologies, AS400 or back office systems, mobile computing, or sql server
Ability to read, follow and write workflow processes
Good organizational and communication skills with a focus on customer service, attention to detail and effective follow up
Must be able to work off hours, as needed
Intermediate level proficiency with Microsoft Word, Excel, and Outlook
Associate’s degree in Information Technology or related field, or equivalent combination of education and experience preferred
2+ years operations or technical support experience required
1+ year customer service experience required
2+ years Microsoft Windows Server Environment experience preferred

Infrastructure & Operations Manager Lacey Resume Examples & Samples

A bachelor's degree in computer science or equivalent experience
Five years demonstrated experience managing enterprise networks, server and/or storage operations
Virtual sever (VM) management and storage area network (SAN) experience
Experience managing desktop configuration and a large Wide Area Network (WAN)
Experience managing cloud implementation or developing cloud implementation strategies
Letter of interest describing how you meet the requirements of the position
List of professional references

VP, Global IT Infrastructure & Operations Resume Examples & Samples

Proactive, persuasive communicator at all staff levels
Ability to conduct and direct research into IT issues and products
Highly self-motivated, self-directed, and attentive to detail
Demonstrated ability to apply IT to solving business problems
Demonstrated ability to create a team-oriented, productive and efficient work environment
Mission-driven

IT Infrastructure Operations Manager Resume Examples & Samples

ITIL Intermediate Level Certification (or better)
Five or more years of management experience operating in an ITIL framework
Must be able to obtain a Public Trust Moderate Background Investigation (MBI) clearance
Experience managing IT Infrastructure Engineering and Operations similar to this TO and the contractor’s proposed solution to include Data Centers, Cloud provided IT solutions, WAN/LAN, and Server Support
Demonstrated experience operating and designing a network supporting a dispersed workforce of over 200 staff with on-premise applications as well as many applications deployed in the cloud
Demonstrated expert experience with troubleshooting a wide range of LAN, MPLS WAN, Wi- Fi and SAN, network issues hampering service availability and making recommendations for system fixes and enhancements
Demonstrated experience operating and designing a network using routing protocols BGP, OSPF, EIGRP, Layer-3/-2 MPLS VPN, IPsec VPN
Understands BGP route reflectors, BGP peering and BGP regular expressions
Demonstrated experience with WAN Optimization appliances and with sophisticated tools for capacity planning and predicative analytics for bandwidth trending Demonstrated experience with leveraging tools to manage router and switch configurations. In addition, experience with using tools to manage all critical router and switch functions

Senior Infrastructure Operations Analyst Resume Examples & Samples

Blackberry Enterprise Server administration and support
GOOD Dynamics Infrastructure administration and support
Proactive and Root cause efforts around mobility platforms to enhance stability
Previous experience supporting a BYOD environment
Experience with Blackberry, GOOD Dynamics and other mobile platforms
Experience working with Microsoft Exchange a plus, specifically related to the integration of mobile platforms

VP, Technology Infrastructure & Operations Resume Examples & Samples

Planning and executing a technology infrastructure strategy, inclusive of goals and initiatives that align with the overall company and technology strategies
Managing technology service delivery of enterprise data center, computing, databases, storage, networks, storage, email and cloud services to meet business, technology and security requirements
Building, managing, and developing (through mentoring and coaching) the technology infrastructure department with an emphasis on staff recruitment and training initiatives while motivating and leading with a spirit of advancement
Developing new capabilities and support models while focusing on high associate engagement
Fostering a culture focused internally on collaborative delivery and externally on business value and optimization of external services and spend
Establishing policies, programs, and processes for managing the underlying technology infrastructure and developing and managing the annual technology infrastructure budget
Managing relationships with external technology vendors and overseeing activities and issues relating to technology infrastructure security, ensuring high enterprise availability of operational systems and recoverability
Benchmarking, reporting and analyzing key availability and operational metrics, infrastructure management metrics and supplier service levels
Collaborating with the technology senior team planning, execution, and interactions with key internal and external stakeholders
Executing projects on schedule to meet requirements and transform to next-generation capabilities
Documenting and communicating services to technology partners and enterprise users

Infrastructure Operations Manager Resume Examples & Samples

Manage the provision of operational support and maintenance for the Global (240+ Offices across 60+ Countries) infrastructure (from Desktop to Server/Data Centre) This includes assurance of
Manage the provision of resources to meet infrastructure and end user technology project requirements
Operationally and technically assure changes to the IT Infrastructure to ensure service levels consistency met and impact to the business is minimised, according to the Change Management Process
Work closely with the Project/Programme and Architecture teams to ensure designs and technical implementations support the Service Levels currently in place
Deliver Infrastructure Capacity and Availability Management via Third Party service provider/s, align these to Capacity and Availability for Network Infrastructure with the production of a Capacity and Availability plans
Responsible for the Service Continuity/Disaster Recovery testing and invocation recovery steps
Contribute to the Continual Service Improvement process, by making and implementing recommendations to improve efficiency and reliability of technology, people and process
Work with Infrastructure Architecture to develop and maintain roads map for all elements of the IT Infrastructure, including the supportability of hardware and software re vendor end of life/support dates
Support all Service Management process with a focus on ensuring successful Transition into Live Operation
People Management – Manage, monitor and mentor staff according to Lloyd’s Register’s policy, including staff development (manage career progression) and setting employees goals and objectives as outlined within the ppp process
Eliminate or minimise employee's exposure to risks by reviewing, regularly, the health and safety risk register, applying appropriate controls, communicating results of risk assessment and ensuring health and safety is considered in the planning and execution of all LR activities
Manage your own and your team's compliance with health and safety rules, instructions, systems and legal requirements, ensuring employees are suitably trained and adequate resources are available to work safely
Monitor and review health and safety performance, observe safety behaviours in the workplace, taking appropriate corrective and preventive action as necessary and suggesting and implementing improvement activities
Experience of Disaster Recovery process/solutions/invocations
ITIL Service Management qualification desirable
Ability to work with internal support staff and with/manage multiple third party vendors
Excellent Communication skills – verbal and written
People Management experience (completion of the Lloyds Registers PMP Course preferred)

Infrastructure Operations Engineer Resume Examples & Samples

Ensure consistent and effective delivery of services while maintaining compliance with corporate policies and procedures
Monitor systems performance and ensure optimal operation of technical infrastructure
Participate in the design and implementation of new technical infrastructure solutions required to support business requirements
Financial analysis of new infrastructure projects & upgrades
Assist regional North American and global IT teams in deployment of new IT systems & upgrades
Maintain service levels in accordance with defined SLAs and work closely with third-party IT services provider to ensure appropriate level of services are attained
Perform problem determination of systems infrastructure related problems & coordinate with support teams to ensure normal operation is restored as quickly as possible
Identify opportunities for process improvement
Handle exceptions & escalations that fall outside the normal scope of services
Maintain close relationships with the businesses
Provide training to users whenever possible in order to increase users’ proficiency
Complete other infrastructure related projects & tasks as assigned
This position will carry a smartphone for critical support outside of normal business hours and for travel considerations
This position is primarily based in the Western Canada area, but will also require regular travel to other sites within Canada. Must have a valid driver’s license, and updated passport
Bachelor’s Degree in Computer Science, Engineering, or related discipline
Minimum of 5 years’ experience in Information Technology infrastructure
Experience in leading IT infrastructure improvement initiatives
Experience working with third-party IT service providers
Strong customer service acumen
Highly developed analytical & problem solving abilities
Flexible, motivated self-starter who works well with minimal supervision
Strong technical skills in the following areas

Systems Infrastructure Operations Manager Resume Examples & Samples

Act as Lead BSA client contact to provide proactive and consistent general operations and development communication with the client
Lead BSA tasks and provide project management through the full SDLC lifecycle for change requests / enhancements to client solution, scoping, estimating, requirements, functional design, testing, deployment, and training
Troubleshoot problems within the client platform environment, engaging appropriate resources as necessary to resolve issues
Support the problem, defect, and incident management processes for platform production issues
Support the production release management process by managing and participating in deployments and any necessary production regression tests
Ensure that client team operations are in accordance with internal and external policies / procedures, and assist in delivering evidence of compliance in response to audit requests
Provide off-hours client support as a participant in the Operations BSA on-call rotation
5+ years of relevant experience supporting production, business-critical applications in a client facing role is required
Bachelor’s in Computer Science, Information Technology, or similar field or related experience required
Must have experience managing against client SLAs, including application, computing, reporting, systems management, defect management and incident management support functions to ensure 24/7/365 system availability
Direct experience troubleshooting systems and network infrastructure required (TCP/IP, server management, security protocols, virtualization, etc.)
Direct experience with task automation via OS scripting or configuration management required (Powershell, bash/ksh/sh, Puppet, Ansible, etc.)
Basic understanding of SQL, XML, JSON, SAML, and Web Services integration required
Direct experience managing Windows Server environments strongly preferred
Experience with performance tuning strongly preferred
Consulting with external client contacts
Working with technical staff to design and implement technical solutions
Intermediate SQL skills
Defect Management
Issue management
Good negotiation skills
Self-starter, ability to work independently and with a strong initiative

Senior Manager, Infrastructure Operations Resume Examples & Samples

Unified Call Center environment
UNIX/Linux server environments
Local Area Network
Network traffic load-balancer
Virtualized server farm
Storage Area Network and enterprise storage arrays
End User Computing (both physical and VDI)
5-7 years of relevant experience
5-7+ years of broad technical experience with proven expertise in a majority of the following areas: servers, networks, hardware, operating systems (Windows, UNIX, Linux, AIX), virtualization software, middleware and related base build infrastructure and software
Experience and subject matter expertise in the web and distributed computing environment
ITIL Foundation certification
Proven experience creating, championing and maintaining processes, procedures and policies

Senior Specialist Infrastructure Operations A Lyst Resume Examples & Samples

Responsible for the installation, administration, data-migration, provisioning, and decommissioning of large multi-site SAN environments. Provides daily support for all facets of SAN administration including participation in 24x7x365 on-call rotation
Responsible for evaluation of projects for level of engagement required, and coordinate implementation activities across multiple teams to achieve the project deliverables and able to drive toward completion
Responsible for storage performance analysis and troubleshooting as well as storage capacity management and planning. Migrates data as part of data center consolidation. Completes code and microcode upgrades. Manages end of life replacement and refresh. Plans and implements the design and installation of subsystems, software, and hardware
Responsible for ITIL processes including change management, incident management, problem management, capacity management, and performance management. Maintains storage documentation and standards. Understands IP networking including routing and firewall rules
Extensive working with SAN networking technologies with multivendor like EMC, HDS, IBM, Netapp storage arrays and Brocade, Cisco Storage networking switches to implement business continuity, backup and DR solutions
Responsible for interaction with business users to gather, understand and design appropriate end solution to users
Must have 8 years of experience with: Multiple operating systems and middleware technologies; supporting tools and emerging technologies, and all functional areas in IT organization; Provisioning, troubleshooting, and administering EMC storage hardware including EMC VMAX, VNX, Clariion, IBM SVC, XIV, EMC SAN management tools, including EMC Control Center, Connectrix (DCFM), Time Finder, SRDF, Symcli, and Unisphere/SRM; Netapp 7MODE and CDOT arrays and Setup and zoning of enterprise SAN switches from Brocade and Cisco in a core/edge framework
Design & maintain IT infrastructure for the mission critical applications. Plan & implement BCP/DR, Capacity management & change management for the organization. Performance tuning & troubleshooting complex problems
Architect, plan the data center migration & infrastructure related services. Able to lead the projects to completion
Reviewed storage systems capabilities, workflow & scheduling limitations to determine if requested system or existing program change is possible within existing infrastructure and plan with a technical team in deploying cutting edge technologies and processes to deliver mission critical infrastructure services with strong customer orientation
Analyze user requirements, procedures and problems to automate processing and to improve existing storage & computer systems and plan in deploying cutting edge technologies and processes to deliver mission critical infrastructure services

SVP Manager Infrastructure & Operations Resume Examples & Samples

Delivers best practice technology solutions and a superior experience to our internal and external clients
Introduces innovative infrastructure and operational capabilities and processes
Aligns Technology with business priorities and maintains a strong business/technology partnership
Increases uptime and reduces the cost of running Infrastructure and Operations
Differentiates MB Financial in the market through best in class Infrastructure and Operations
Focuses on elite customer service, efficient operations, and controlled risk
Provides strong leadership during outages
Implements best practice RCA practices
Complies with all applicable federal and state regulations
13

Director, Infrastructure & Operations Service Resume Examples & Samples

LEADERSHIP REQUIREMENT: Do you have experience in achieving operational results? If so, provide examples of ways you have exercised leadership to deliver significant results. Explain how you established goals, assessed outcomes, and improved products and services. Indicate how you identified and met customers' requirements and addressed the needs of stakeholders. Include examples of complex problems you solved or difficult obstacles that you overcame as a leader. Your description should include (1) the size and complexity of organizations you have led, (2) the scope of programs you have managed, and (3) the impact of your results on customers
LEADERSHIP REQUIREMENT: Do you have experience leading people? If yes, describe the size of the organization and number and types of positions you have managed. Discuss ways that you have established and maintained positive work environments and prevented or eliminated discrimination or harassment. Describe ways that you have mentored and developed employees and built individual and team performance. Discuss how you have established and led teams to deliver products and services. Include in your description experience in leading others in a matrix environment across organizations
TECHNICAL REQUIREMENT: Demonstrated experience in leading, managing and maintaining a large, complex operational Enterprise IT environment including all aspects of infrastructure service delivery such as National Airspace networks, mission support data centers, client and other services
TECHNICAL REQUIREMENT: Experience in ensuring IT systems support appropriate availability, scalability, and performance
TECHNICAL REQUIREMENT: Demonstrated experience managing service transition processes and methodologies; such as change, configuration and release management to ensure a stable operating environment
TECHNICAL REQUIREMENT: Ability to instill an orientation towards continual improvement of internal infrastructure operations with a focus on service, efficiency and cost

Infrastructure Operations Manager Resume Examples & Samples

Manage Executive Support Team consisting of 6 FTEs, Video Team consisting of 1 FTE & 3 contractors, and Design Support Team consisting of 2 FTEs. (Role accountabilities include making decisions, being informed, providing consultation, and executing actions.)
Participate in the management of the Corporate Desktop & Exec Support budget; ensure tracking and team compliance. (Role accountabilities include providing consultation and executing actions.)
Form and maintain partnerships with client groups, manage expectations, and handle escalations. (Role accountabilities include making decisions, being informed, providing consultation, and executing actions.)
Ensure support team provides exceptional customer service and delights our customers with their IT needs and requirements. (Role accountabilities include making decisions, being informed, providing consultation, and executing actions.)
Increase reliance on video technology through support of the video transformation initiative. (Role accountabilities include making decisions, being informed, providing consultation, and executing actions.)
Develop and enhance team processes to increase productivity and client satisfaction. (Role accountabilities include making decisions and executing actions.)
Manage rollouts of new technology to B4+ Executives and Assistants. (Role accountabilities include providing consultation and executing actions.)
Minimum of 5 years' experience in a large corporate environment supporting, managing, and coaching a Team
Minimum 5 years' experience providing support and interacting with end-users - specifically executives and executive assistants
Superb leadership and customer service skills
Exceptional problem management skills with ability to coordinate, facilitate, and drive resolution
IT Background with working knowledge of network, security, and end-user computing devices
Experience partnering with external vendors
Degree and technical certifications are recommended
Highly motivated individual who is organizationally savvy and possesses executive presence
Ability to work under pressure and make quick decisions

IT Infrastructure Operations Engineer Resume Examples & Samples

4+ years of experience with IT network administration and managing and troubleshooting Cisco and Juniper routers, switches, and security devices
Experience with developing and enhancing IT troubleshooting processes
Experience with Visio and maintaining and developing network maps using automated and manual tools
Experience with DoD IT security requirements, including STIGs and SRGs, and implementing security controls implementation
Knowledge of networking STIG scanning tools
Ability to develop and refine standard operating procedures
Ability to travel locally between client facilities in Northern Virginia
Active DoDI 8570 Security Certification and in good standing, including Security+, CCNA
Security, or CISSP prior to start date
Experience with Solarwinds in a formal training environment
Experience with Splunk, Microsoft SCCM, and Microsoft Operations Manager
Experience with using BMC Remedy for ticket queue maintenance and ticket tracking
BA or BS degree in Information Systems or EE
Active industry certification related to networking engineering or network operations, including Network+ or CCNA Certification
Certification or formal training in Windows 2012 Operating System
Certification or formal training in Red Hat Enterprise Linux

Infrastructure Operations Engineer Resume Examples & Samples

Ability to write clear and detailed documentation of technological solutions with attention to detail
Strong knowledge of TCP/IP network fundamentals
Must be a US Citizen or US Resident Alien
Experience with configuration management tools like CFengine, Redhat, Apache, Tomcat, LDAP
Hands on experience with large autonomous Linux installations
Demonstrated the ability to help develop and implement governance and security processes (i.e. Sarbanes-Oxley, SAS70, PCI, etc.)
Experience with SAN/NAS storage subsystems is preferred

Senior Infrastructure Operations Engineer Resume Examples & Samples

The Senior Infrastructure Operations Engineer will be responsible for the oversight and management of Salesforce's client facing applications, servers, and network 24x7
You will be a member of an existing team dedicated to solving difficult challenges and providing high level support at Salesforce
You will recommend and implement changes to the production environment that improve the stability and performance and security of a large scale Linux computing platform
Excellent technical and people skills are an absolute necessity
5-7 years experience working with Linux (RedHat, Apache, LDAP, Java Applications)
Extremely sound knowledge TCP/IP network fundamentals
Experience with configuration management tools such as CFengine, Puppet, or Chef
Ability to develop complex scripts using at least two common system administration scripting languages preferably shell and Perl
Hands on experience with large autonomous Linux installations a plus
Ability to perform performance and kernel tuning as well as deep troubleshooting and root cause analysis
Experience with engineering tools such as bug tracking and source code control systems
Ability to help develop and implement governance and security processes (i.e. Sarbanes-Oxley, SAS70, PCI, etc.)
Detail oriented and careful
Experience with hardware load balancers
Experience with NFS storage subsystems
Experience with Advanced Routing Protocols (BGP, OSPF)
Experience working with and deploying complex networks that make use of multiple VLANS and routing

IT Infrastructure Operations Engineer Resume Examples & Samples

Experience with DoD IT security requirements, including STIGs and SRGs and implementing security controls implementation
Active DoD 8570 Security Certification, including Security+, CCNA, and CISSP
Experience with SolarWinds in a formal training environment
Active Industry Certification related to networking engineering or network operations, including Network+ or CCNA Certification

VP, Infrastructure & Operations Resume Examples & Samples

Lead efforts to improve our overall infrastructure, operations, and service desk capabilities. This includes assessing current state organization and capabilities and providing an action plan to meet business and IT related objectives for the future
Executive oversight of all IT infrastructure and operations staff, including management of all third party outsource partners. We believe in hiring great people and partners, who hire great people and then let them do their jobs
Define architecture guidelines that are integrated into the design, engineering, implementation and operations of all of our company’s technical projects and operations
Manage and oversee the company’s infrastructure and operations. This includes our corporate offices as well as our 120 retail shopping center locations across the US
Provide guidance on a number of complex IT initiatives including delivery of building automation, security and parking systems, public wi-fi, digital signage and other ioT solutions as developed to support our mission of delivering best-in-class retail shopping experiences to our customers and delivering alternative revenues to our company
Prepares, monitors, and controls the annual infrastructure and operations capital and operating budgets to ensure expenditure is in line with the business plan
Establishes and provides ongoing metrics and reporting to ensure department’s performance and business goals are met and continuously improved

VP IT Infrastructure & Operations Resume Examples & Samples

15+ years of increasingly responsible IT Infrastructure Management experience
Successful candidate will have experience managing and implementing Cloud architectures in a DevOps/Agile methodology
10+ years of hands-on experience managing or overseeing the management of mid to large-scale information technology projects, including complex cross-functional and cross-organizational projects
Track record of attracting and developing a strong and diverse leadership team and IT organization
Experience managing and planning a complex multi-million dollar operating budget
Experience leading a complex technology staff and external resource management and planning
Experience developing and implementing strategic plans
Experience recommending new technology and processes that will improve customer service, reduce costs and/or provide a competitive advantage

Engineering Infrastructure Operations Manager Resume Examples & Samples

Manage a team of engineers and the day to day operations of the various support services delivered by that team
Develops and reports on key service process metrics, indicators and improvements enabling data driven decision making
Design and support security focused solutions to include capacity planning, systems configuration and tuning, monitoring, backups, hardware and software installations and support
Drives process improvements and ensures that process and procedure changes are documented and communicated
Responsible for driving continuous process improvements via the Service Desk
A passion for improving processes and commitment to customer satisfaction
Understanding of software project management methodologies, including Agile
Broad software and hardware technical experience in the areas of Network ( Cisco switches/routers), Storage (NetApp), Virtualization (VMware), UNIX , Windows, Macintosh, Various flavors of Linux (Suse, Redhat, Ubuntu), Configuration Management and Automation (Ansible, Puppet, Chef, Stacki) , Mainframe/AIX, and Engineering tools such as Github Enterprise, Jenkins, JIRA etc
10+ years of infrastructure and operations management experience
8+ years in a project/process management role in an enterprise environment
Hands on experience supporting network, servers, storage, virtualization, database in an enterprise environment
Programming skills
Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage

Infrastructure Operations Specialist Resume Examples & Samples

Monitors and supports multiple technology domains/platforms through the use of monitoring tools and applications
Identifies, diagnoses and resolves system alerts and time sensitive events that could impact system availability leveraging an escalation path when appropriate
Addresses work requests in accordance with established service level commitments
Adjusts workloads of the operating environment to provide optimum resources to applications, system jobs and testing
Responds to system failures and works with support or vendor teams to minimize business impact
Writes and maintains documentation for the IOPS organization
Trains and mentors staff and IT project teams providing guidance and consultation as required
Administers systems by actively managing patching, routine maintenance and backups to include the scheduling and execution of related tasks
Participates in all meetings related to change, incident or problem management
Identifies performance issues and trends impacting system availability or expected behavior and work to incorporate them into the problem management process
Identifies opportunities for improvement and participate in projects to enhance the operation
Undergraduate degree in a related field or the equivalent combination of training and experience
Three years general business experience, including one year LAN Administrator or Tier II experience in technical specialty
Good analysis and problem solving skills
Working knowledge of the following practices and concepts: Service level agreements, technical standards and deliverables, event triage and troubleshooting techniques, log files, network protocols
Working knowledge of multiple IT platforms: AS/400, IBM mainframe, distributed systems, OS/390
Working knowledge of current versions of the following products: Microsoft Office Suite, Visio

Infrastructure Operations Specialist Resume Examples & Samples

Provides senior level Tier 2 Unix services, including troubleshooting, diagnosing, and resolving complex hardware and/or software issues and outages elevated from the Support Center and Technical Services groups. Maintains and troubleshoots hardware and/or software systems (e.g., applications, proxy servers, and fire walls) on multiple platforms
Writes documentation, including policies and procedures. Creates graphics, including IT problem notification flows. Administers the Tier 2 documentation repository. Adds, updates, and closes records in the IT Problem Management and Change Management databases. Reviews related records to identify requests that may have an impact on systems
Answers the Tier 2 hot line and resolves complex issues. Reviews shift logs and turnover reports
Advanced knowledge of current versions of the following products: Lotus Notes, Microsoft Office Suite, Netview, Tivoli Product Suite, Visio, Patrol

Senior Specialist Infrastructure Operations Analyst Resume Examples & Samples

Install/configure/upgrade DB2 and related software products. This includes middleware products that may have both mainframe and distributed components
Troubleshoot DB2 subsystem problems
Customize software to meet user needs
Initiate and participate in Proofs of Concept for new technologies
Participate in Disaster Recovery exercises
Weekend upgrades and support
Strong Mainframe Systems Programming background, including SMPE, Data Sharing, and understanding of implementing the several phases of the DB2 version migrations
Strong working knowledge of DB2
Experience working with vendors to resolve software issues
LUW skills and familiarity with DB2 Connect
Experience with Performance/Monitoring products and performance tuning
DBA skills and Knowledge of IMS are huge pluses

Infrastructure Operations Resume Examples & Samples

Deal with several phases of Data Center Infrastructure Including Data Protection, Data Life Cycle Management, and Data Center Management
Will have duties within the Netbackup environment, datacenter storage technologies and data center planning and documentation
Computer Storage technologies
Data protection
Disaster recovery and/or data center management

Critical Infrastructure Operations Domain Named Service Administrator Resume Examples & Samples

Must be able to manage mission critical environments for a major global financial services organization and strive for continual improvement across the environment
Required to escalate to vendors and provide root cause analysis and incident reports. Provide timely resolution to break/fix issues
Minimum of 5+ years of hands on operational experience managing DNS in a complex, global, mission critical production environment
3+ years experience on BIND 9.x and/or BlueCat
3+ years experience on ISC DHCP and/or BlueCat
An understanding of Microsoft Active Directory Dynamic DNS
Thorough understanding and extensive hands-on experience in a combined delegated and forwarded DNS hierarchy utilizing stealth masters and caching servers
Highly developed skill set to troubleshoot DNS resolution and configuration issues using lookup tools and logs
Experience on BlueCat DNS-DHCP appliances preferred
Proven experience in managing large scale enterprise network topologies including LAN/WAN and security
Ability to develop strong client relationships and partner with technology engineering teams

Manager, Infrastructure Operations Resume Examples & Samples

Be a delivery oriented self-starter with spped
Be highly organized and detail-oriented
Have demonstrated ability to make sound business judgments
Be able to work effectively across organizational boundaries
Drive operational efficiency
Bachelor's degree in business, operations or supply chain management
8-10 years of experience in program management or operations management
Prior experience in commodity management, vendor management, sourcing or procurement
Planned and delivered cross-functional programs
Driven continuous improvement in processes
Proven ability to influence at all levels of an organization

Regional Infrastructure Operations Manager Resume Examples & Samples

Hiring, managing, and developing the operations management team including compute operations managers, engineering operations managers, logistics operations managers, and security operations managers
Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency
Vendor management of colocation datacenter services providers to meet or exceed contracted performance SLA’s
10+ years of relevant experience managing datacenter operations, facility engineering operations, information technology critical environment facilities, datacenter build-outs and scaling, or similar
Demonstrated track record in delivering complex projects
Proven track record and experience with standards used in Datacenters

Infrastructure Operations Associate Analyst Resume Examples & Samples

Deployment Planning and Execution
Infrastructure
Program/Project Management
Relationship Management and Service
Systems Support
Vendor and Contract Management
3+ years' experience supporting technology solutions in a large scale, distributed environment preferred
ITIL and/or CMMI experience preferred

Director, Infrastructure & Operations Resume Examples & Samples

10+ years successfully leading global IT operations, implementing and maintaining large-scale, high availability information technology systems across multiple hardware and software platforms in a mid-size company environment
5+ years successful leadership of an infrastructure and operations organization consisting of multiple teams
Demonstrated success in aligning IT operations with business unit expectations and needs
Proven experience in IT infrastructure strategic planning and development, project management, and policy development and implementation
Thorough understanding of infrastructure design, development and support processes, including experience managing external vendor suppliers and strategic partners
Experience managing a wide variety of technology vendors and outsourcing arrangements
Experience and demonstrated success in management of multiple data centers and all phases of systems operations, deployment services and distributed technology operations
In depth knowledge of networking, telecommunications, server administration, database administration, middleware, messaging, security and disaster recovery, technology life cycles
Ability to drive continuous organizational improvement
Ability to bring an understanding of systems management practices (i.e. practices.)
Ability to lead a business focused, time sensitive, innovative, and cost-effective technology organization
Exceptional interpersonal skills and an ability to communicate appropriately at all levels of the organization are required. This individual will bring a strong team orientation
Ability to lead a strong team of IT Infrastructure and Operations managers and technical personnel and will be effective hiring, training, retaining and developing staff
Lead his/her IT organization to be collaborative partners capable of working throughout the IT and business organization with a high sense of urgency and a focus on results
Strategic thinking and development of the infrastructure roadmap to leverage newer technologies for building a robust and reliable infrastructure architecture to support business needs and applications (internal and customer facing) at an optimal cost
This position requires extensive knowledge and experience running an Infrastructure organization that is made up of teams that provide the following technical services: wide area and local area network, telecommunications, messaging systems, data center operations, database applications, storage management, disaster recovery, and IT security
Design and implement robust production processes, standards and procedures for data center services based on ITIL standards and delivery teams and drive process improvements
Develop business cases for IT spending. Budget preparation and cost control; manage capital and operating budgets to agreed targets
Establish and maintain IT performance management reporting; develop and implement policies and procedures
Deliver high quality 24-hour support and operations to meet or exceed service level agreements
Assess the reliability and performance of data center services; initiating preventative and corrective actions as required
Manage the availability, capacity, performance and configuration; develop short and long term capacity plan. Ensure the effective utilization and operation of hardware and software resources, communications and facilities and recommend capacity upgrades as required
Leverage resources and processes to optimize costs, maximize technical knowledge and take advantage of operational best practices
Provide strategic and tactical direction to the Infrastructure and Operations organization
Manage supplier relationships and supplier agreements related to Infrastructure and Operations
Produce effective reporting on Infrastructure and Operations metrics and activities to the appropriate stakeholders on a regular basis
Develop annual operating plan and budget, and monthly forecast updates

Senior Director of Global Infrastructure & Operations Resume Examples & Samples

Excellent interpersonal skills, with the ability to communicate and interact with all levels of the organization. This person should have the ability to translate technical data and concepts and communicate them to non-technical management personnel
An extremely bright executive with a solid understanding (and passion!) for technology and its capabilities to achieve business success
An individual who is flexible and resilient with the ability to manage both risk and budget controls. This individual must have a high level of tolerance for handling pressure and working in a very rigorous management culture
Being detail-oriented yet able to see the strategic big picture. This person should have the ability to be challenged at the lowest level of detail while also being able to envision and talk about the strategic direction of the company

Senior Manager, Infrastructure Operations Resume Examples & Samples

Be a strong contributor to the Infrastructure operations management team - develop short term tactical plans to address issues and problems, as well as collaborate on long term visions and roadmaps
Manage a local team of Engineers from a variety of Infrastructure Operations teams (Systems, Network, NOC)
Be familiar with various Operating Systems (Unix variants, Windows Server, VMWare)
Budget oversight and recommendations around technology
Demonstrate enterprise compliance to standards with objectively using metrics
Ensure enterprise changes are tracked and controlled Document standards, best practices and policies
This position requires someone who is smart, learns quickly, hardworking and thrives in a fast paced team environment
Requires a Bachelor's degree(or equivalent experience) and 6+ years combined experience within technical support, systems administration, systems engineering and security administration
Have managed a team of individual contributors
Must have effective oral and written communications skills and the ability to work successfully with others
Management tasks such as; goal setting, performance management, coaching, mentoring of team members, job task analysis, metric based reporting on work streams
Must possess hands-on experience with later Linux/VMWare/Windows platform hardware and software
Ability to quickly diagnose problems as assign the right resources to solve the Incident
Manage shift schedules and provide ongoing feedback as part of the Infrastructure Management team
4+ years of enterprise scale Red Hat Enterprise Linux (or CentOS) operational expertise OR Microsoft Windows Server, OR VMWare, OR Networking (Cisco, Juniper), with increasing responsibility and technical acumen
1+ years Shell &/OR Python scripting
Knowledge of core services and the http://force.com platform
Understanding of OS patching tools (Katello, SCOMM, Spacewalk)
Experience with monitoring tools (Zabbix, Splunk, Nagios, etc)
Experience creating resource reports to highlight team wins, challenges and upcoming tasks

Senior Infrastructure Operations Engineer Resume Examples & Samples

Be familiar with *NIX operations running on virtual infrastructure
Creation of Service Design Packages (SDP's)
Subject Matter Expert (SME) for multiple technology stacks
Make use of command scripting and scheduling to reduce errors
Requires a Bachelor's degree(or equivalent experience) and 5+ years combined experience within technical support, systems administration, systems engineering and security administration
Red Hat Certified Systems Engineer (RHCE) or equivalent certification
Must have practical experience with network, systems and storage management implementation, troubleshooting, change management and root cause analysis
Ability to build a server from bare metal to functional based on business requirements
4+ years of enterprise scale Red Hat Enterprise Linux (or CentOS) operational expertise, with increasing responsibility and technical acumen
4 years of VMWare operational expertise
Experience with mission critical systems management in a large global organization
Understanding of Centrify management suite
Understanding of Red Hat Satellite/Spacewalk/Katello
Experience as part of an on-call rotation

Infrastructure Operations Engineer Resume Examples & Samples

Be a strong contributor to the UNIX IT operations team - develop short term tactical plans to address issues and problems
Help resolve complex IT issues
Maintain systems patch levels proactively
Respond to and remediate systems incidents
Configure systems and tools to automate manual tasks through scripting and scheduling
Ensure enterprise changes are tracked and controlled Document standards, best practices and policies for Linux/Solaris server platforms
Field escalated support requests from groups including: Network Engineering, Systems Engineering, Infrastructure Operations, IT NOC, Desktop Support, Techforce, Information Security, Data Warehouse, Application Support, Tech Operations and other
Requires a Bachelor's degree(or equivalent experience) and 3+ years combined experience within technical support, systems administration, systems engineering and security administration
Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
Must possess hands-on experience with later Linux/VMWare platform hardware and software
Ability to quickly diagnose problems in the Linux OS based on common tools (log files, application errors)
3-5 years of enterprise scale Red Hat Enterprise Linux operational expertise, with increasing responsibility and technical acumen
3 years of VMWare operational expertise
Shell &/OR Python scripting
Knowledge of could services and the http://force.com platform
Understanding of Apache web services
Understanding of Red Hat Satellite

Infrastructure Operations Manager, Global IT Resume Examples & Samples

Lead global, strategic technology initiatives to build and maintain key elements of Pandora’s enterprise infrastructure
Responsible for the global implementation of the designed infrastructure and network strategy
Lead the daily operation of Pandora’s IT infrastructure, network and end-user computing services
Collaborate with our Vendor Management team to govern the performance of the Service provider and other third party vendors to ensure that the IT platform performs in accordance to business needs and demands
Monitor and review service levels and performance KPI’s for I/O service delivery
Design and implement transition processes and activities together with the project management office (PMO)
Establish and maintain strong, strategic partnerships with outsourcing vendors and service suppliers
Identify and implement proactive maintenance and support activities to ensure a high performing IT infrastructure
Analyze technology trends and develop infrastructure strategy, architecture (in coordination with internal EA and outsourcing service provider), and delivery processes designed for agility and cost effectiveness
Ensure adequate implementation of defined IO global standards and procedures
Ensure compliance to Pandora’s security procedures and disaster recovery plan
Lead a team of domain architects and technical service managers
Extensive knowledge of data center operations, telecommunications, network engineering, data center applications, client/server computing, and production operations support
Experience in related IT disciplines such as data processing, hardware platforms, enterprise software applications, database administration and outsourced systems
Strong leadership and management abilities in a global context (experience with management of off-site teams is preferred)
Ability to translate strategic plans into specific objectives, and to create and execute project plans to achieve objectives
A deep understanding of the interdependent relationship between infrastructure, information security and the applications/services they enable as well as the criticality of maintaining strong connections between the respective teams within IT
Flexibility to adapt to rapidly changing conditions and priorities, and to redirect managers and teams toward new objectives
Functional understanding of project management principles and their application to Infrastructure projects and teams. Formal project management expertise preferred
Strong support process understanding and experience (ITIL v3)
Several years of leadership experience managing and/or directing IT operational teams preferred
Experience from a global enterprise is preferred
Demonstrated a clear ability to get the job done
A structured, thorough, methodical and analytic approach
Ability to see the "big picture"
Great people management skills
Presentation skills on executive level, both verbal and written
The capacity to cooperate across functions and the ability to work in teams
Reliable and able to build confidence both internally in Global IT as well as externally

Critical Infrastructure Operations Resume Examples & Samples

Must bring thought leadership to a high performing team
Perform proactive duties, including patch management and software upgrades
Minimum of 3 years hands on technical experience with Keon / Boks, Powerbroker, LDAP and eTrust or related UNIX security products in a large global enterprise environment
Minimum 12 years experience / proficiency as a UNIX systems administrator in a large global enterprise environment
Extensive experience of Red Hat Enterprise Linux and at least one other UNIX operating system, Shell scripts and Open SSH
Understanding of security best practices for multi-tiered operating systems
Strong interpersonal / written and oral communication skills – ability to foster / maintain relationships with other technical teams and management
Understanding of backup process, system monitoring, performance tuning, disaster recovery, and scripting for Solaris and Linux based operating systems
Knowledge of Microsoft Office Suite of tools is a plus

Infrastructure Operations Manager Resume Examples & Samples

Contribute to the efforts in establish the strategic direction of the information systems and lead in executing the strategy
Employ industry process to evaluate the needs and requirements of various departmental stakeholders and deploy strategies and technology necessary to meet identified goals
Plan, direct and coordinate activities of a multi-functional team including the development of individual team members, reporting on progress for various initiatives and maintain the respective service level
Support system testing and seamless integration of roadside tolling software upgrades to ensure the installation meets the needs of the Department
Communicate server and storage needs with the management for identifying capital improvements, routine maintenance and renewal/replacement of existing devices and systems
Advance knowledge of Windows operating system, Solaris, and Linux
Advance knowledge of SAN, NAS, virtualization and backup systems
Knowledge of support\maintenance development process including budgeting, funding, and demand forecasting
Contribute to business planning, development and implementation
Knowledge of vendor

IT Infrastructure Operations Specialist Resume Examples & Samples

Diagnosis and resolution of HW/servers/network/voice technology related issues,
Liaise with third-level support groups when an additional support, advice or escalation is required,
Contribute to recovery of IT infrastructure during Major Incidents,
Manage and perform allocated tasks, projects, initiatives, check progress, report results to peers and higher management,
Close cooperation with Corporate Real Estate Services and IT management on initiatives and maintenance works impacting CoE offices in Poland,
Proven in-depth knowledge of IT infrastructure – network topology and HW, servers administration, IP PBX telephony system, assembling process of IT HW, print environment
Attention to details, understanding of importance and impact of conducted IT infrastructure changes, strong situational analysis and decision making abilities
Excellent verbal and written communication skills, fluent written and spoken English
Master degree or equivalent work experience,
Patience and creativity, conflict management skills,
Ability to work in a heavily multitasking environment, frequently under pressure, on time shifts and office locations changing every week,
Experience in cooperation within multi-site organization,
Strong teamwork and communication/information sharing,

Senior Infrastructure Operations Specialist Resume Examples & Samples

Coordinates the effective deployment of network service change requests throughout the various Information Technology groups, Service Providers, and Business Stakeholders
Validates the information contained in network services change requests and ensures that impact analysis and risk assessments are completed prior to the work being started. This includes the communications across technical teams to properly assess the risk and impact
Approves or Rejects network service change requests that appropriately protect our network infrastructure and business services from unintentional service interruptions
Serves as a member of the Change Advisory Board (CAB) to perform peer authorization of changes, and assist in guiding changes within the Change Management teams
Participates in programs aimed at gaining efficiencies within the change process by conceptualizing, streaming or developing new processes that improve the performance of services delivery to our business customers and DTSS network consumers
Monitors supplier performance against current processes and SLAs, then takes the appropriate corrective action with supplier when service levels are not met
Facilitates the relationship between Supplier and Business Units for data network services
Facilitates requirement updates from the BUs and collaborate with the internal IT technical teams and service providers to execute changes correctly as prescribed
Review incidents and reconcile response time to ensure SLA compliance
Generates reports to provide awareness of details concerning network change activity quality issues
Measures SLA compliance and escalate non-compliance as necessary to suppliers and service providers
Facilitates escalations from BUs and assist in troubleshooting or directing to the appropriate party
Prepares and transmit status reports to Senior Level Management
Assists in the completion of Audits
7+ years’ experience in network communications design, installation and maintenance
5+ years of professional experience in a computer-related department on the specific architecture to be supported
5+ years’ experience managing projects of increasing size and complexity
5+ year’s leadership experience (manager/supervisor experience preferred)
Demonstrated ability to communicate effectively at a variety of levels and to communicate the technical and procedural details of requests to both technical and non-technical personnel
Demonstrated ability to work with a wide array of technical and managerial personnel to solve complex problems as they are presented
Reviews and approve Root Cause Analyses created by the MNS provider regarding outages/downtime as a result of network failures and changes
Facilitates adherence to Disney defined IT policies and procedures
Thorough knowledge of current principals, practices, protocols of multiple network platforms
Ability to handle constantly changing environment and industry
Ability to communicate with Sr. level management
Ability to communicate ideas and present information to staff, customers, and vendors
Ability to establish working relationships with team members, customers, management and vendors in a large fast-paced environment
Knowledge/experience in network communications operations and maintenance with demonstrated knowledge of networking and routing protocols
5+ year’s leadership experience (team lead, project manager, etc)
ITIL V3 and advanced certification is a plus
Required Interpersonal Skills
Bachelor’s Degree in Computer Science or related field or eight years of equivalent operational and project management experience
Basic Network Certifications like CCNA, or CCDA, or JNCIA, or CompTIA Network

Principal Infrastructure Operations Analyst Resume Examples & Samples

Minimum of 8 years’ experience z/OS Systems Programming with emphasis in z/OS Mainframe Performance Tuning topics
Knowledge and experience with WLM, SAS, MXG/MICS
Knowledge of System metrics from SMF/RMF e.g. CPU, Memory, I/O, Coupling Facility, etc
Experience in using vendor real-time performance tools, such as SYSVIEW, RMF III
Experience and Analysis of Batch Initiator structures
Experience and knowledge of Coupling Facility performance considerations
Experience with Mainframe Performance configuration topics e.g. weights, logical engines, capping

Director, Infrastructure Operations Resume Examples & Samples

Degree required; BS/BA in Computer Science, Engineering, or related field
A minimum of eight (8) years of experience, providing management for technology functions, with at least five (5) years of experience managing multiple, medium-to-large-sized and cross-functional teams is preferred
Extensive knowledge of technology infrastructure components, along with implementation and support activities driven both centrally and through a distributed workforce. Knowledge of ITIL practices is also desired
Comprehensive knowledge of information technology with extensive knowledge of technology environments, including telecommunications, networks, compute, application integration and cybersecurity
Experience establishing and defining comprehensive technology strategies and roadmaps that meet the strategic and operational objectives of the business
Some relocation assistance may be available for this position

Critical Infrastructure Operations DNS Administrator Resume Examples & Samples

Must be able to manage mission critical environments for major global financial services organization
Assertively drive improvement through the environment and across the organization
Minimum of 3 years hands on technical experience with Keon / Boks, LDAP and eTrust in a large global enterprise environment
Minimum 5 years of experience / proficiency as a Unix/Linux systems administrator in a large global enterprise environment
Extensive experience of RHEL and at least one other Unix operating system, Shell scripts and Open SSH
Familiarity with industry standard monitoring tools (Netcool and Tivoli, etc)
Good understanding of industry standard hardware platforms (Sun, IBM, HP)
Structured approach to problem solving in a dynamic, mission critical environment of a large global organization
Good team player skills, self-starter and high attention to detail with ability to multitask
Understanding of backup process, system monitoring, performance tuning, disaster recovery, and scripting for Solaris and Linux based OS
Knowledge of MS Suite a plus

Senior Specialist Infrastructure Operations Analyst Resume Examples & Samples

The candidate will be responsible for supporting the IBM Mainframe system including z/OS operating system and related software and subsystems
He / she will also be responsible for supporting third party vendor software utilities and packages
Candidate must be highly proficient with all aspects of the z/OS operating system as well as administration and support of SMPE, TSO, VSAM file management and JCL
Candidate must have strong written and oral communication skills and will often be a direct liaison with other IS development and infrastructure teams

Senior Specialist Infrastructure Operations Analyst Resume Examples & Samples

Bachelor's degree in computer science or a related discipline, or equivalent work experience required, Advanced degree preferred
8 - 10 years of related infrastructure experience required,
Proficiency with all aspects of the z/OS operating system as well as administration and support of SMPE, TSO, VSAM file management and JCL
Strong written and oral communication skills and will often be a direct liaison with other IS development and infrastructure teams
Assembler language programming is a plus
Z/OS Internals is a plus

100

Director of Infrastructure & Operations Resume Examples & Samples

I-Series and Storage Engineering is responsible for the planning, design, implementation, and proper function of all Hibbett’s large systems computing platforms. This includes Hibbett’s AS400, as well as Hibbett’s data storage systems for all mid-range server-based systems housed inside Hibbett’s data centers, distribution centers, stores and corporate offices. This group provides other IT organizations with technical support for all utilities and systems software running on Hibbett’s computing platforms
The Mid-Range Server and PC Engineering group is responsible for the planning, design, implementation, and proper function of all Hibbett’s mid-range systems computing platforms. This group also provides engineering services for workstation systems utilized by Hibbett’s Customer Support Center, distribution centers and store personnel
Communication Services provides planning, design, implementation, and operation services for the local area and wide area networking systems that supply Hibbett’s corporate needs for data and voice communications and well as all connectivity to third parties and the internet
Help Desk Services and Support group is responsible for day to day support of all Hibbett operations across store, distribution centers and corporate locations, providing first call resolution and restoration of service. This team also plays a significant role in all corporate rollout projects, performing planning, implementation execution and support follow-up
Computer Operations, Business Continuity and Disaster Recovery planning, implementation, execution and support services. IT Operations executes ITIL best practices in support of Hibbett solutions managing daily, weekly, monthly, annual and adhoc production systems. Additionally, they support all other platforms and refresh of test environments
Responsible for the primary data center, back-up data center and disaster recovery plan, including implementation, execution and support
Responsible for infrastructure and operations of all computer systems which include communications, hardware, and platform software, including installation, upgrades and support
Directs the design, specification, configuration, installation, and maintenance of network hardware, software, and telecommunications services such as servers, routers, switches, modems, cabling and Internet service providers
Principal infrastructure architect, overseeing the planning, design and capacity planning of network topology; Routing; IP addressing; Name resolution such DNS; Virtual private networks; Remote access; Telephony solutions
Directs the design, specification, configuration, installation, maintenance and support of all platform hardware, software, and storage solutions and services for all data centers, distribution centers, stores and corporate offices to include all endpoint devices and peripherals
Develops and implements policies and procedures related to data center and all network hardware and software acquisition, use, support, security, and backup
Ensures network compliance with company and other applicable policies and procedures, including patching of systems and maintenance of hardware life-cycle
Establishes and maintains network users, user environment, directories, and security
Directs the team that responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs
Develops and communicates standards for use, operations, and security of network, personal computers, and data
Communicates with other departments to report and resolve software, hardware, and operations problems
Consults and works closely with department managers to develop system solutions consistent with organizational objectives
Consults and works closely with IT Security team to develop system solutions consistent with organizational objectives
Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures, and informing management and/or appropriate officials of potential fraud risk
Negotiates contracts with and coordinates activities of hardware, software, telecommunications, support, and training vendors
Researches and evaluates new technologies
Provide strategic vision for the team, business solution areas and IT Projects
Partner with IT PMO, IT Steering Committee and business leaders to set priorities
Manage overall IT Solution Portfolio
Negotiate vendor contracts
Responsible for business relationships
Responsible for vendor relationships
After business hours on-call availability is required
Position may include other duties as determined by the CIO
This position is responsible for the management of the Infrastructure Engineers, Operations Analysts, Help Desk Technicians and Project Managers
Manage four to six Managers (Infrastructure Managers, associate team members, overall team size is 20+)
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
6+ years in management capacity, including experience leading employees and contractors
Relevant experience in an IT leadership role
Possess knowledge and expertise in technical architecture and design
Strong leadership, interpersonal, communication and management skills with the ability to work under firm deadlines and within a rapidly changing environment
Strong verbal and written communication skills with an ability to adapt communications to different audiences
Demonstrated ability to support multiple concurrent projects and responsibilities
Ability to balance delivery speed with high quality solution deliverables
Ability to leverage and effectively operate in a matrix environment
Excellent organizational and delegation skills
Bachelor Degree in Computer Science or Computer Information Systems or equivalent
8+ years of experience leading the technical delivery of technology solutions

101

Senior Infrastructure Operations Analyst Resume Examples & Samples

Support the mainframe, zVM, and zLinux infrastructure automation function using the OPSMVS, Automation Point, and CA-VMOperator products
Accept individual or team project assignments and manage them to their successful and timely completion
Bachelor's degree in computer science or a related discipline, or equivalent work experience
2-4 years of related infrastructure experience
Must have prior mainframe and programming experience
Knowledge of REXX, SQL, HTML, JavaScript and CSS
Knowledge of zVM and zLinux, as well as, knowledge of the CA-VMOperator, OPSMVS, and Automation Point products
Experience in the securities or financial services industry
Self-starter with effective oral and written communication skills, be customer-service oriented and an experienced problem solver who seeks assistance when necessary
Adaptable to changing circumstances, able to handle multiple tasks simultaneously and work well in a team-oriented environment

102

Senior Specialist Infrastructure Operations Analyst Resume Examples & Samples

Install/configure/upgrade IMS and related IMS and DB2 software products. This includes middleware products that may have both mainframe and distributed components
Troubleshoot IMS/DB2 subsystem problems
Communication, scheduling and coordination of changes
Weekend upgrades and 24x7 Support
Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree is preferred
8-10 years of related infrastructure experience is required
Strong Mainframe Systems Programming background, including SMPE
Strong working knowledge of IMS Internals
Experience working in an IMS DB/DC environment
IMS DBA skills are huge pluses
Willingness to get involved with tasks outside of the realm of IMS

103

Senior Infrastructure Operations Engineer Resume Examples & Samples

Experienced with VMWare, Storage Administration, Windows Server, Active Directory, Infoblox and Backup/Restore Technologies
Understand the following protocols: NFS, iSCSI, CiFS, and TCP/IP
Working knowledge of SDN or SDDC
Working knowledge of VSAN
Excellent project management skills, demonstrated ability to deliver detailed technical documentation and manage tasks
Ability to Architect, Pilot, Implement, Train and Support Solutions if applicable
Demonstrated documentation development
Demonstrated collaboration skills, working with teams and end-users; driving teams and objectives
Comfortable working in a dynamic environment and developing flexible solutions to meet evolving requirements
Excellent written and verbal communication skills: Ability to communicate effectively with end-users, business owners, developers, managers, and systems engineers
Strong commitment to customer service and service enablement
Ability to multitask and prioritize work requirements aligned with senior leadership direction
Broad and deep experience with networking and web services (DNS, TCP/IP, Load Balancing (F5))
Real-world experience administering SQL databases (Backup, Replication, Recovery, Performance Tuning…)
Monitor, support, configure and physically build systems
Provide expert troubleshooting and technical support of systems for supported business units
Design, test, certify and document new systems, environments and cloud services
Familiarity with IIS, FTP, SMTP, SCOM, SCCM and other utility related platforms
Provide internal-consulting and support to business units to translate requirements into solutions
6+ years of hands-on IT experience, supporting a diverse set of Systems Infrastructure technologies and administration requirements
Proven thought leadership
Accomplished professional demonstrating both team and key individual contributions
Certification or equivalent engineering experience in multiple OS's, VM and storage systems, Windows Server, SAN, Networking
An understanding of security requirements and technical implementation as a basic capability
Experience with In-sourced, Out-sourced and Cloud Environments

104

Infrastructure & Operations Manager Resume Examples & Samples

Perform project management (initiating, planning, monitoring and closing) of projects such as
Degree in Information Systems or equivalent
At least 5 years of combined experience as a Project manager / Business analyst or equivalent role
Experience in data management, policies and governance
Ability to write SQL statements for relational databases, preferably Oracle
Experience in manipulating large volume of data
Experience in IT infrastructure, network, order management systems, relational databases and CRM
Must be process oriented and ability to innovate through process automation and optimization. Knowledge of business process management is an advantage
Excellent documentation skill is highly recommended especially using Microsoft Office and Visio
Good writing, communication, presentation and inter-personal skills
Understanding basic IT end-user troubleshooting, general hardware, software and network support
Knowledge of telesales call center operation is a bonus

105

Director of Infrastructure Operations Resume Examples & Samples

Actively manages day-to-day aspects of running the managed operations of a large client
Manages the BSA operations resources for an account, and support production staff and client end users, with a focus on getting high quality results for the client
Troubleshoot project and account issues with account management and engage appropriate resources as needed to drive issue resolution
Develop and implement processes and methodologies to improve quality, repeatability and on-time delivery
Directly lead, manage, and coach a team of Business Systems Analysts (BSA), which includes providing leadership and mentoring, completing performance appraisals, interviewing, hiring BSAs, and tracking BSA deliverables
Act as primary BSA client contact to provide proactive and consistent general operations and development communication with the client
Lead BSA tasks and provide project management through the full SDLC lifecycle for change requests / enhancements to client solution, to include scoping, estimating, requirements, functional design, testing, deployment, and training
Resource planning in support of ongoing operations and development
A minimum of eight (8) years of network domain experience; including significant experience managing systems operations and people required
Must be able to collaborate effectively with other teams; including development
Network Domain Experience
Management and maintenance of project/account documentation
Creation of operational, campaign or business reports
Systems Management
Release Management
Coordination of integration of new development into an existing technical solution
Managing scoping, estimation and implementation of enhancements and change requests
Leading and mentoring a team
Solid understanding of systems management and taking steps to be proactive in avoiding issues
Solid understanding of release management
Solid understanding of defect management and tracking
Working knowledge of network communication protocols
Understanding of .Net technology
Solid understanding of reporting tools (e.g., Cognos, Business Objects, MicroStrategy)
Working knowledge of Web Technologies (HTML, XML, web services, etc.)
Working knowledge of enterprise compliance frameworks (PCI, SOC2, etc.)
Process oriented - excellent troubleshooting and people management skills in a client facing role
Ability to prioritize multiple priorities under pressure while focused on getting results for the client
Ability to thrive in a highly matrixed environment while managing multiple priorities simultaneously

106

Data Infrastructure & Operations Engineer Resume Examples & Samples

In this position, you will play a significant and fundamental role in instantiating, supporting, and innovating our Big Data infrastructure/framework in AWS, (used for data ETL, internal tools, Data Lake, Data Mart, and other relevant data products)
In addition, you will be processing jobs for key stakeholders within our SaaS data analytics community, (inc. Business Analysts, Data Scientists, Business Executives, etc.)
You will monitor, support and optimize the infrastructure. You will perform various tasks; including, software upgrades, application/ETL deployments, access control, troubleshooting, working with corporate TechOps on networking/DNS, performance, monitoring/enhancement, automating power-up/down, tagging resources, etc
Understand the underneath data processing application and ETL in order to monitor workflows and resolve processing issues as independently as possible
Work with Data Engineers to understand data dependencies; including, how to effectively and correctly perform partial processing, re-processing, back-processing of data
Respond to infrastructure and data processing issues: investigate, resolve or escalate accordingly
Help with scripting, reporting, and tooling as needs arise and bandwidth allows

107

Director, IT Infrastructure & Operations Resume Examples & Samples

Manages core internal IT staff, as well as IT resources from company business partners. Establishes key working relationships with corporate IT, data and analytics, and business process groups
Authorize and oversee the deployment, monitoring, maintenance and support of all enterprise hardware, software, networking and telecommunications systems
Define and enhance IT architecture that provides for seamless integration and management of applications and operations (network, telecommunications and service desk) infrastructure and is rapidly adaptable and flexible to changes in business direction
Manage IT infrastructure and operations through IT teams, comprised of internal associates, global IT teams, outsourced service providers and contractors, to ensure continuity of service for critical business applications and infrastructure, proper staffing levels for projects including application upgrades, hardware refreshes, support functions and efficient execution
Responsible for disaster recovery and business continuity, including planning, documentation, implementation and testing for all platforms. Leads the organization in the resumption of services in the event of serious disruption of IT services
Owns and manages the Change / Release management processes across environments in partnership with the broader IT team
Participates in the development and review of IT budgets and ensures they comply with stated business goals, guidelines, and objectives
Develops business case justifications and cost/benefit analyses for IT spending and initiatives
Responsible for key vendor relationships; performance and SLA’s, incident handling and issue/problem resolution and escalation, billing review and approval, and contract negotiations
Provide thought leadership, strategic technology roadmaps, and best practices for the selection and deployment of all infrastructure used throughout the company consistent with (and providing input to) strategic / long-range planning. Introduces and enforces best practices for IT services in support of all areas of the Information Technology department
Support projects by partnering across the IT teams and the business to budget for Infrastructure services, hardware and software, plan use of internal and external Infrastructure resources, and develop the relevant tasks and milestones for Infrastructure to ensure successful delivery of the projects
Responsible for development and implementation of security policies, the execution of regular security audits, remediation of findings, and the implementation of risk mitigation activities, where applicable
Reviews performance and capacity of IT systems to manage the optimization of operating costs, productivity levels, and upgrade requirements
Manages the benchmarking, analysis and recommendations for the improvement of the IT infrastructure and IT systems
Oversees the development of enterprise technology standards, governance processes and performance metrics to ensure IT delivers value to the enterprise
Build and maintain a strong functional team through effective recruiting, training, coaching, team building, and succession planning. Directs education and training programs for her/his staff
Develop, maintain, and continuously improvement processes, systems and technology, measurement practices, and metrics reporting
Must be able to operate in a 24 x 7 global operation and support environment

108

Systems Infrastructure Operations Manager Resume Examples & Samples

Act as Technical Lead client contact to provide proactive and consistent general operations and development communication with the client
Lead system related tasks (e.g. System Infrastructure, Web Services, Networking, Application Deployment) and provide project management through the full SDLC lifecycle for change requests / enhancements to client solution, scoping, estimating, requirements, functional design, testing, deployment, and training
Provide off-hours client support as a participant in the Operations team on-call rotation
Experience in external client technical service delivery
Direct experience managing Windows Server environments required
Intermediate MCSE experience
Intermediate Linux experience
Intermediate skills with SQL, XML, JSON, SAML, and Web Services integration required
Solid understanding of NDM services
Experience managing multi-tiered Web environments

109

Infrastructure Operations Engineer Resume Examples & Samples

Installation of software on both Windows and Unix servers
Code deployments of PHP and Java Web Applications, using Subversion, Git, and Jenkins
Monitoring of health and performance for critical production servers to ensure the meeting of uptime and performance SLAs
Installation and Maintenance of supporting systems, such as SFTP, Encryption Platforms, ETL Platforms, etc
Maintain relationships with Network and Information Security to ensure compliance of corporate security policies while enabling a great customer experience
Experience with Unix and Windows application management
Experience with Virtual Servers and familiarity with Best Practices on how to utilize Virtual Machines
Network and Security Experience

110

Infrastructure Operations Associate Resume Examples & Samples

Oversee and manage of the Salesforce Commerce Cloud cloud based infrastructure including our applications, servers, and 24x7 network
Work closely with Platform Engineering, Development Engineering, Application Support and the 24/7 organization to identify and define process and procedures for day to day activity
Solve difficult challenges and providing high level platform uptime and availability
Monitor conditions, recommend and implement changes to the production environment that improve the stability, performance and security of a large scale Linux computing platformGuide and implement infrastructure technology to keep up with changing needs
Minimum 5 years of system administrator or systems engineer experience with experience managing complex/enterprise IT environments
Ability to develop complex scripts using at least two common system administration scripting languages, preferably shell and perl
Experience with engineering tools like bug tracking and source code control systems
Excellent verbal and written communication skills with interpersonal skills
Bachelor's Degree in Computer Engineering or related field is preferred
Experience with hardware load balancers is preferred
On-call as needed

111

Director, IT Infrastructure & Operations Resume Examples & Samples

Develops midterm and tactical plans for implementation of department strategy and goals
Develops and maintains capital and expense budget for responsible areas
Creates and maintains the appropriate human resources plan to support responsible functions
Oversees Requests for Information (RFI) and Requests for Proposal (RFP) processes for areas of responsibility
Oversees planned maintenance (e.g., equipment, network, application) schedule and activities
Oversees technical training for Computing and Data and Telecommunications personnel
Maintains a working knowledge of trends in the Computing and Data Communications industry
Background in SAP environment
Responsible for data center and all computer operations
Measures, tunes, and reports on operating system and application performance
Gathers data and analyzes production problems and makes corrections or provides recommendations to management as required
Based on issues or requests, identifies and recommends modifications or new systems, standards, procedures, software, or hardware to improve operating system, program product, or application environment
Conducts technical reviews of application analysis and design of software and hardware impact
Ensures that required IS staff technical training occurs for new or modified systems
Develops and implements new platforms for new initiatives
Responsible for feasibility studies and delivers the final proposal for management approval. Once approved, oversees and conducts planning, customization, testing, and the implementation
Ensures that appropriate security levels are maintained for operating system and database products
Manage vendors responsible for outsourced / cloud infrastructure
Develops and maintains written departmental standards and procedures
Works with the Finance and Legal departments to negotiate vendor contract Terms and Conditions (T&C's); Service Level Agreement (SLA), and payment structure
Directly contributes to development of tactical and annual operating plans, defining goals and objectives for the group

112

IT Infrastructure Operations Specialist Resume Examples & Samples

Virtualization platform design and delivery
VMWare virtualization and MS Hyper-V platform management and daily operation
System administration and support of local and regional server and application infrastructure
HP,EMC,IBM,Netapp storage management and daily operation
SAN switch management and daily operation
Solutions design and review form IT infrastructure side
Support project delivery as TPM
The secondary level support for windows server incident
Document hardware and system configurations and maintain change logs
7x24 respond to urgent incident
Follow up standard ITIL indicent, problem,configuration, change and release process for daily operation
Bachelor degree or above, IT related major
3-5 years of working experience in IT operation side
Preferrable to have Microsoft certificate MCSE,VCP,HP,IBM,Netapp,EMC storage certificate
Familiar with ITIL process and network basic elements of client
Good interpersonal and communication skills (written & spoken in English)
Advanced Level of: VMWare and MS Hyper-V virtualization production; Hardware basic elements, familiar with HP, Dell, IBM, FTS mainframe Server HW module, experience for incident trouble-shooting; HP, EMC,Netapp storage installation and configuration; windows incident trouble-shooting from OS level
Able to provide excellent customer service

113

VP Infrastructure & Operations Resume Examples & Samples

Lead the Operations team in major projects and initiatives. (Expand our Infrastructure, Business Continuity, Sarbanes-Oxley, and PCI company metrics, etc.)
Coordinate and implement contingency planning and disaster recovery plans for critical systems
Develop long-term infrastructure strategies and tactics that meet needs for innovation, quality and cost. Focus on outsourcing operations
Manage a team of 90 + reports tasked with providing IT support to the corporate community
Provide ongoing technical and leadership expertise in supporting the environment’s growth and scalability initiatives
Provide high-level vendor management and vendor selection guidance for projects
Interface with Executive staff to ensure effective communications of project status and major initiatives
Lead occasional major projects utilizing a structured Project Management Methodology
Define and execute a training strategy to ensure all team members are properly training and prepared to support the corporate storage and data backup environments
Perform management and administrative functions as required to ensure proper development and career guidance for direct reports
Collaboratively work with various functional units to improve Service quality and deliver process improvements
Provide daily direction and mentoring to team members and technical leaders
Utilize monitoring and performance measuring tools to improve storage and data backup environment
Ensure storage and data backup environment is scalable, highly available and reliable to support various growth initiatives
Manage Operational costs and budgets
Bachelor’s degree in Information Management, Computer Science
8-10 years experience in managing an IT support team with very strong focus on critical data center services delivery
Minimum of 10-15 years of proven success in technical Engineering/IT Infrastructure roles in a large SAN storage and I Series environment
Minimum of 5 years of direct hands on data center management experience
Specific expertise in the design and build out of physical data center sites in an on-going, critical delivery business is a must
Formal process design and implementation experience. Experience in implementing ITIL principles
Demonstrated critical thinking and analytical decision making skills
Strong interpersonal and communication skills with ability to relate to people at all levels in the Organization
Demonstrated experience in managing engineering based support teams within a Fortune 500 company
Solid understanding and experience in implementing performance monitoring and metrics gathering tools

114

Manager, Infrastructure & Operations Resume Examples & Samples

Core networking, Routing, and Switching
WAN, LAN, F5 load balancers, Firewalls, and Networking tools
Large managed service organization vendor management for network operations
Leading high performing, distributed, global teams; and 6. Extensive experience in leading Network Managed Service providers to achieve maximum service delivery and value for IT Infrastructure & Operations

115

Manager, Infrastructure & Operations Resume Examples & Samples

Managing a team of infrastructure engineers
Driving our culture of empowerment, ownership, and accountability
Collaborate with scrum masters, product owners, and engineering managers to build a world-class product for our partners, advertisers, and users
Positioning the Infrastructure & Operations team for success through training, mentorship, and leadership
Promote engineering team growth and development technically and professionally
Driving the hiring process by owning the recruiting process as well as developing the employee on-boarding process
Working closely with engineers to improve process and code quality
Managing employee PPL, attendance, and other personnel matters
Learning our different systems and environments
Identify and track down bugs/errors in our platforms and processes
Managing an engineering team within an agile environment
Cloud and software/systems engineering
Familiarity with service-oriented architecture and microservices
Exposure to scaling web platforms
Continuous integration concepts and platforms
DevOps culture and workflows
Backend development practices
Supporting large-scale services and APIs
Experience using project management tools for planning, tracking, and releasing products

116

Enterprise Infrastructure Operations Engineer Resume Examples & Samples

6+ years of experience with IT analytics
Experience with operating, maintaining, and sustaining Enterprise physical and virtual servers
Ability to plan and perform analytical and engineering research
TS/SCI clearance
HS diploma or GED and 6 years of experience with IT analytics
DoD 8570 compliance IAT Level II Certification prior to start
Active TS/SCI clearance with a polygraph preferred
AA or AS degree and 4 years of experience with IT analytics, BA or BS degree and 2 years of experience with IT analytics, or MA or MS degree preferred

117

Head of Infrastructure & Operations Resume Examples & Samples

3+ years in a line management capacity, with strong people management skills
3+ years cloud experience, with specific expertise in DevOps practices and managing 'infrastructure as code'
2+ years managing web infrastructure at scale for a public site or service
Strong business engagement & commercial exposure
Deep experience in Infrastructure automation & virtualisation
Exposure to containerisation (i.e. LXC, Docker) is beneficial, but not mandatory
Sound experience with change & incident management practices
Exposure managing complex environments with a high change tempo
Sound understanding of web & cloud infrastructure - DNS, load balancers, CDNs etc
Sound Financial management disciplines - responsible for budget & expenditure
Experience running 24x7 support operations & schedules

118

Manager, BPT Infrastructure & Operations Resume Examples & Samples

Developing and managing large-scale, high-availability enterprise data networks across the globe
Leading high performing, distributed, global teams; and
Extensive experience in leading Network Managed Service providers to achieve maximum service delivery and value for IT Infrastructure & Operations

119

VP, Enterprise Infrastructure & Operations Resume Examples & Samples

Architecture, Standards and Policies
Oversee the development and execution of an Enterprise Infrastructure Architecture. Working with the business, IT application leaders and the CIO develop, maintain and execute an infrastructure architecture that will support the short and long term visions of the SSB business
Sets and executes strategy for the delivery of infrastructure environment taking into account the needs of the business and IT in relation to hardware, OS, application and security
Develops and maintains credible and effective working relationships with the Business leaders, executive management and IT leadership in a way that demonstrates an understanding of business problems, IT strategies, issues, and priorities
Participates in development and implementation of strategies to meet organizational goals, ensuring that Business and IT priorities are aligned and accomplished
Technology Implementation
Identify and recommend technology trends that meet business needs
Manage key vendor relations
Manage and optimize existing technology assets to ensure proper life cycle management of the asset
Organizations Design and Leadership
Based on an understanding of infrastructure architecture and roadmaps develop a highly effective and flexible Infrastructure plan, build and run organization
Provide guidance for change and adjustment as the IT Architecture and strategy change
IT Budgeting
Lead the planning and management of IT work streams (such as hardware and software refresh, security audit, security patch management, technology refresh, etc.) according to a well-designed plan aligned across key interrelated IT and Business functions
Provide long range planning for IT technology refresh, major project activity, new technology implementation, etc
Manage Change and Continuous Improvement
Drive a culture of continuous improvement, efficiency, pride, excitement and ownership
Lead the organization with data, metrics, SLA and OLA to provide them both an internal perspective as well as a customer / end user perspective to customer service and improvement
Lead the entire IT organization to follow the ITSM processes and drive it's usage through training, education, measurement and enforcement
Technical knowledge in a wide range of IT areas with focus on Infrastructure
Executive presence with the skill to present at various levels of executive management including BOD levels
Effective negotiation and vendor management skills
Ability to thrive in a fast pace and dynamic environment
4 year college degree or equivalent experience
12 years plus of experience in executive IT management roles with a focus on Infrastructure management and leadership
Prior CTO or CIO experience

120

Director of Infrastructure & Operations Resume Examples & Samples

Fosters a business-oriented culture and mindset driven by continual service improvement techniques
Leads the development of the infrastructure aspects of the Infrastructure strategy and roadmap, and ensures its integration with the broader IT and enterprise strategic plans
Works with the business analyst and development teams to ensure that the IT infrastructure enables necessary applications and business processes
Builds and maintains relationships with other IT leaders to develop a clear understanding of business needs; ensures cost-effective infrastructure solutions are in place to meet those needs, and is able to respond with agility to changing business priorities
Develops and controls the infrastructure annual operating and capital expenditure budget for Infrastructure and manages expenses to stay within plan
Participates in the assessment of external and internal infrastructure capabilities required to achieve desired business goals
Maintains currency on new technologies and platforms, and provides direction on what emerging infrastructure technologies should be introduced, integrated and assimilated within the Infrastructure scope
Manages the portfolio of infrastructure assets and services from purchase or adoption through retirement
Leads IT infrastructure's involvement in the IT organization's innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities
Provides oversight for the design and development of IT infrastructure platforms that fulfill the needs of the business
Supports the Infrastructure sourcing strategy, and provides oversight for infrastructure vendor and partner relationship management
Continually looks for leading-edge and innovative solutions to the recruitment, development and retention of the infrastructure engineering workforce
Works with Infrastructure leadership team to forecast future skills needs to acquire and develop an Infrastructure workforce with the appropriate mix of business knowledge, technical skills and competencies. Works toward a balance between growing the agility required to achieve digital business objectives and ensuring the core IT functions are reliable, stable and efficient
Drives the development of enterprise technology standards, governance processes and performance metrics to ensure Infrastructure delivers value to the enterprise
Provides leadership, coaching and direction to the IT infrastructure team
Ten or more years of experience in IT
Five years of progressive leadership responsibilities
Preferably experience in effectively managing cross-functional teams influencing key stakeholders across the organization and within complex contexts
Demonstrated experience in both planning and successful execution roles in complex environments
Preferably proven experience or demonstrated capability in leading IT infrastructure groups in complex and dynamic environments
Attainment of relevant certifications and professional networking via involvement in industry groups
Exceptional leadership skills, with the ability to communicate a vision that inspires and motivates IT infrastructure team and aligns to the IT and business strategy
Excellent analytical, conceptual thinking, planning and execution skills
Strong infrastructure acumen, including cross-domain knowledge and preferably earlier career experience in a technical infrastructure role, such as a system administrator
Experience in budget planning and financial management
Deep understanding of current and emerging infrastructure technologies and how other enterprises are employing them
Demonstrated ability to develop and execute a plan that ensures that the right people are in the right roles at the right time, and that employees are highly engaged and satisfied
Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to senior leaders, and business concepts to the Infrastructure team

121

Director, IT Infrastructure & Operations Resume Examples & Samples

Collaborate on the Release Management (RM) function and deployment functions by instituting and demonstrating industry best practices for release, configuration, and implementation management
Excellent written and oral/presentation skills
Extensive background leading projects to deploy physical, cloud, virtual, SaaS and IaaS services
Hands-on experience with business requirements gathering/analysis
Strong understanding of information processing principles and practices
Working technical knowledge of current hosted, public, private, and hybrid cloud environments
Extensive infrastructure experience with Microsoft solution stack (sizing, provisioning, diagnosing)
Proven project planning and vendor management experience
Support and operations of large SQLServer databases and ETL engines
Knowledge of applicable data privacy practices, HIPAA, and SOX regulations
Adaptive situational leadership practices
Strong interpersonal and consultative skills
Negotiation and contracting skills
Excellent systems level architecture and technical background
Ability to prioritize and execute tasks in a high-pressure environment
Experience leading team-oriented, matrixed, collaborative environments

122

Senior.infrastructure Operations Engineer Resume Examples & Samples

F5 BigIP Viprion network load-balancers
Other utilities includes TACACS, Zabbix, NetMRI, IPAM, Cisco Prime and ISE
Practical knowledge of Palo Alto Networks' firewalls, i.e. PAN-OS including Panorama 6.x and 7.x
Knowledge of F5 BigIP deployment and support
Knowledge of the ITIL framework
Excellent analytical and troubleshooting focus

123

Senior.infrastructure Operations Engineer Resume Examples & Samples

Strong practical knowledge of Palo Alto Networks' firewalls, i.e. PAN-OS including Panorama 6.x and 7.x
Excellent practical knowledge of F5 BigIP deployment and support
Strong practical knowledge of Cisco ISE, composing complex Splunk search syntax, excellent practical detail knowledge of infrastructure monitoring and management best practices
Cisco CCIE certifications in either R/S, Wireless, Security or Voice

124

Director of Infrastructure Operations Resume Examples & Samples

Developing business and internal client relationships to facilitate functional and cross-functional achievement of business and IT objectives
Defining strategy for operation of all technical domain to meet needs of business demand organizations
Addressing significant IT infrastructure capacity, operational and Infrastructure Operations issues for the Firm
Delivering cost-effective service levels of IT infrastructure to leverage the Firm's intellectual capital with the most efficiency
Guiding the staff to understand their role in helping the Firm achieve its objectives
Contributing to the overall success of IT and PwC while avoiding a singular focus on the team
Promoting a continuously improving environment by contributing to the problem management process and ensuring execution of corrective actions assigned to the team
Providing and exercising broad business focused judgment in arriving at optimal decisions for operating budgets and the performance of our people
Alignment of IT Infrastructure life-cycle road maps with timing of future needs outlined by Enterprise Architecture
Providing appropriate developmental guidance and disciplinary action for those staff who are not performing at expected level
Leading and driving vendor selection, detailed review of contracts, and vendor management to ensure that they meet their contractual commitments for service quality and efficiency; and,
Establishing and complying with strict adherence to IT processes and controls such as change, problem, and configuration management
Serving as a role model, exhibiting ethical behavior, and educating staff on Firm policies and procedures
Providing timely feedback on performance-related matters
Demonstrating commitment to PwC's endeavor to be a High Performance culture
Managing, maintaining, securing, supporting, and protecting the Firm's IT Infrastructure services, application technical support and intellectual property
Maintaining all IT infrastructure such as network data, voice services, Web application services and system services for the US and some global network member firms
Delivering IT Infrastructure services and Application Technical Support meeting all service level metrics
Managing costs of IT infrastructure operations
Managing of shared infrastructure environment to satisfy conflicting priority demands
Hiring of quality personnel and motivation and retention of top performers; and,
Collaborating with training curriculum development and encouraging participation for appropriate IT resources

125

Business Aligned Infrastructure Operations Manager Resume Examples & Samples

University Degree educated (Bachelors or Masters)
7-10 Years minimum working experience in a Technology Operations Environment
Recent Line of business experience
Proven experience with Incident, Problem and change based on ITIL standards
Minimum 10+ years’ experience in IT covering operations functions
Ability to make informed and timely decisions; understands, communicates and manages the result of decisions made
Excellent listening, writing, speaking, presentation and facilitating skills
Must be flexible, hands on and able to work in a fast paced, high pressure, client-focused and collaborative environment
Manage problems and follow up on incidents and write incident reports
Exemplary standards of verbal and written communication
Proven ability to lead resolution of high impact outages / problems
Ability to lead root cause analysis meetings
Experience with automation products
Possess a detailed understanding of systems monitoring tools and capabilities in an operations environment
Working understanding of a complex systems environment including networks, distributed computing (windows/UNIX) environments
Process coordination
Technical Problem Resolution - Advanced
Server operating systems
Server hardware platforms
Server / network connectivity - path
Storage knowledge
Capacity management exposure
Technical Systems and Operation Management - Advanced
Performance Metrics and Reporting - Advanced
Product Engineering - Proficient
Business Applications Knowledge – Advanced
Microsoft Office Products- Advanced (Access, Excel, PowerPoint, and Word)
Change Management - Advanced
Communication Skills - Advanced
Customer/Client Needs Management - Advanced
Results Delivery - Advanced
Teamwork - Advanced
Flexibility - Advanced
Interpersonal Skills - Advanced
Innovation - Advanced
Decision Making - Advanced
Facilitation Skills - Advanced
Firm/Business Knowledge - Advanced
LOB Knowledge - Advanced
Initiative/Risk Taking - Advanced
JPMC Governance Processes - Advanced
Leadership - Advanced
Problem Management - Advanced
Quality Process Leadership - Advanced
Business Process Improvement Reengineering - Advanced
Project management - Advanced

126

Manager, Infrastructure & Operations Resume Examples & Samples

To lead overall IT regional operations activities to deliver end to end IT services to business with satisfaction and within budget
Ensures incidents are resolved in a timely and effective manner with the aim of highest customer satisfaction
Manage the provisioning of IT infrastructure services ensuring service efficiencies and continuous improvement programs to improve the quality of the services provided and/or the efficiency of the support processes
To lead the Infrastructure Services and ensure that all IT Projects operate within the strategic IT framework
Drive operational excellence, IT best practise compliance and continuous improvement. Develop together with the Strategic Vendor Relationship Manager a work culture that fosters service excellence, business process; ensuring both Help Desk and Functional Teams are equipped with the right competencies, cost effective and efficient service delivery
Manage Global and Regional Infrastructure Project(s) roll-out – from a Change Management and Operational impact point of view
Establish and maintain productive and cooperative relationships with various Business Groups
Contribute to the review and evaluation of global and/or regional network, mail and server architectures and strategies
Provide support and guidance to Site IT by sharing design knowledge, “Best Practice” approaches, and potential solutions to meet business requirements
Experience: 10 to 15 years’ experience in information technology and business/industry work experience and customer facing role
Extensive experience in working with outsourced vendors as well as offshore resource management
Experience with operating with a geographically diverse global team
Demonstrated ability to partner and collaborate across organizations to optimize outcomes
Strong ITIL mind set, with ITIL Certifications a plus
Global project management and implementation experience a plus
Strong communication, interpersonal and organization skills as well as excellent customer and vendor relationship management

127

Senior Infrastructure Operations Engineer Resume Examples & Samples

Responsible for the oversight and management of Salesforce Commerce Cloud including the applications, servers, network and related infrastructure in a 365/24x7 environment
Architect server virtualization services, clustering, database, disaster recovery, and geographic redundancy solutions in the Amazon Web Services environment
Support existing AWS environments and monitor health of environments using multiple enterprise tools
Provide maximum system performance and sustaining system uptime standards
Implements and validates system health monitoring and optimize performance
Engaged as an effective and contributing member of a team dedicated to solving complex challenges and providing a high level of support
Monitor conditions, make recommendations, and coordinate changes to achieve an optimally operating production environment
Analyze and design the overall Cloud based (SaaS) offerings to achieve maximum reliability and uptime
Manage Windows Windows 2012/R2 and 2016 servers in AWS VPC environments
Perform OS patching, firmware upgrades, inventory management, and antivirus system updates
Guide and implement infrastructure technology to keep up with changing needs
Minimum 7+ years of system administrator or systems engineer experience managing complex/enterprise IT environments
Operating system experience: Windows Server 2012/R2, and 2016/R2
Experience designing, implementing, supporting, and monitoring Virtual Private Clouds in AWS containing Windows & Linux Server instances
Packaged Software experience: Microsoft Office, Microsoft Project, and Microsoft Visio
Solid understanding of Active Directory and Windows Networking (DNS, DHCP, WINS)
Solid IIS 7.0/7.5/8.0/8.5 experience, including support and security lockdown of IIS protocols
Server scripting skills in one or more of the following: VBscript, PowerShell, CMD, or SQL
Perform performance tuning as well as possess deep troubleshooting and root cause analysis skills
Designing and developing automation templates for infrastructure provisioning in AWS
Networking experience: Ethernet, TCP/IP, AWS
Strong process documentation skills
Strong engineering capabilities including requirements, performance, impact analysis, and security-related assessments
Ability to support a 24x7 environment which may include work after normal business hours and on weekends/holidays as required
Ability to handle multiple tasks in a fast paced environment
Ability to work independently and in a team environment including collaborating with customer liaisons, IT colleagues, IT management and vendors
Adept with clustering and load-balancing solutions (AWS ELB/ALB)

128

Specialist Infrastructure Operations Analyst Resume Examples & Samples

Investigate, analyze and resolve complex incidents and determine the appropriate solution
Establish and maintain effective partnerships with customers
Demonstrate customer service with follow-up and follow-through on incidents and establishing rapport with Executive clients
Maintain on-going communication with customer, exercising independent judgment and providing alternative solutions
Assist in remote troubleshooting
Research team resources for adherence to approved solutions
Enters timely documentation of all tickets (Remedy) with follow through to closure
Write end-user communications and develop/deliver end-user training
Support technologies such as
Bachelor's degree in computer science or a related discipline OR equivalent work experience required, advanced degree is beneficial
Eight to ten (8-10) years of diverse experience in multiple areas of information technology is required
Experience in the securities or financial services industry is a plus
InfoComm CTS certification is preferred

129

Mobile Infrastructure Operations Manager Resume Examples & Samples

Experience with system administration in a data center environment or public Cloud
Experience with Linux, Windows, and Open Source software
Experience with build automation, configuration management, and continuous integration tools, including Chef and Jenkins
Experience with application server and Web servers, including IIS, Apache, Oracle WebLogic, NginX, and Node.js
Experience with common computing platform configuration processes, including ITIL, Agile, and DevOps
Experience with Mobile application architectures for IOS and Android
Knowledge of the working relationship between applications, operating systems, software, and hardware
Knowledge of virtualization and Cloud computing architectures and concepts
Experience in working with the Department of Veteran Affairs Office of Information Technology
MA or MS degree preferred

130

Infrastructure Operations Engineer Resume Examples & Samples

Cisco Systems routers, switches, firewalls, wireless devices, voice/video applications
Palo Alto Networks PAN-3xxx, PAN-5xxx and PAN-7xxx NextGen Firewalls
Cisco CCNP certification in either R/S, Wireless or Voice
Practical knowledge of Cisco ISE, composing complex Splunk search syntax, excellent practical detail knowledge of infrastructure monitoring and management best practices
Palo Alto Networks A.C.E. or PCNSE
F5 BigIP certifications
Splunk certifications
Good experience with cloud infrastructure including exposure to the major cloud services such as AWS and Google Suite particularly Google Hangout, Google Mail, Drive, etc

131

Head of IT Infrastructure Operations Resume Examples & Samples

Serve as a strategic thought leader; oversee both infrastructure and data center operations across all of New York Life’s business lines, including migration and management of six data centers and a team of 200+ infrastructure and operations employees and contractors
Develop, track and control the technology operations annual operating and associated capital budget. Successfully manage all strategic vendor relations with the goal of optimizing the infrastructure portfolio and balancing the use of outsourcing and cloud services
Serve as the primary leader responsible for the infrastructure operational stability, readiness for growth and resiliency across the firm
Build relationships across the business lines, unify disparate operating models, procedures (ITSM and DevOps) and tools and be viewed as an agent of change. The individual will be required to publish operational metrics and dashboards in conjunction with the industry best-practices
Drive a balanced scaling effort, which includes off-shoring, outsourcing and other methods to provide high-quality, cost-efficient services to the business
Support the applications development efforts to incorporate new and/or additional infrastructure to support critical business initiatives
Ensure all infrastructure processes are well documented and adhere to audit, regulatory and compliance standards
Influence business leaders on industry trends and emerging technologies in anticipation of new business processes and system alterations; challenge the status quo in support of the technology direction
Leverage business technology and business knowledge and expertise to establish credibility and be viewed as the “go-to” person in the shared services space
Fifteen-plus years of progressive IT experience in a global, regulated, high-transaction volume environment where technology is mission-critical to the company’s product, with a minimum of five years directly leading an infrastructure organization
The ideal candidate will most likely have significant financial services or related industry experience; however, exceptional non-financial services industry backgrounds with high-availability experience also have strong relevance
Previous experience in leading large teams of over a hundred professionals. Should have managed complex infrastructure organizations, and have developed partnerships and had exposure to strategy and architecture
Strong background in driving new technology into an organization while retiring legacy infrastructure
Significant experience in sourcing strategies and vendor management
Bachelor’s degree in business, IT, engineering or operations is preferred

132

IT Infrastructure Operations Resume Examples & Samples

Expert knowledge on Checkpoint/Provider 1 on VSX and Cisco Firewalls is a must
Expert Knowledge of Cisco VPN (Site to Site, Remote Access, SSL)
Expert knowledge of Cisco Iron port Proxy
Expert knowledge on Enterprise Switching and Routing
Expert knowledge on Threat and Vulnerability Management primarily on Qualys Guard
Working knowledge of Linux and Windows server is an advantage

133

Manager, IT Infrastructure Operations Resume Examples & Samples

Assumes incident ownership and represents the IOPS organization through the incident management process
Oversees the establishment and maintains communication with vendors during incident and problem management engagements
Presents project status, metrics, and department initiatives at meetings with management and project peers
Manages special projects and performs other duties as assigned
Bachelor’s degree preferred or the equivalent combination of training and experience
Minimum 3+ years of experience in managing team
Minimum of 5+ years related technical business experience
Proven track record of training, coaching, motivating, and mentoring staff. Leadership experience preferred
Broad knowledge of the financial services industry a plus

134

VP, Infrastructure & Operations Resume Examples & Samples

Legacy Transformation including modernizing and sunsetting DJ DataCenter
Operations Transformation to build a single integrated operations team around the world
Ensure our Change and Deployment process enable agility in the cloud
Optimize the Cloud Operations for Cost and Security
Continue to simplify End to end user experience from devices to collaboration with self-service
Design and build scalable, available, cost effective, and secure

135

Mobile Infrastructure Operations Manager Resume Examples & Samples

Experience with Linux, Windows, and open source software
Experience with Mobile application architectures for iOS and Android
Experience in working with the Department of Veteran Affairs’ Office of Information Technology

136

IT Infrastructure Operations Resume Examples & Samples

Developing relations with Customers: translate business requirements into robust technical solutions and engage Customers on AI topics
Has sound knowledge and hands-on exposure to AI concepts and Machine learning
Exposed to various AI tools in the market (Open-source and Proprietary)
Teamwork: Collaborate with Fellow team members in improving operational efficiency and drive AI initiative in the teams
Masters or PhD in Computer Science, Engineering, Statistics, Mathematics, Operations Research, or other relevant scientific field

137

Director of Infrastructure Operations Resume Examples & Samples

Solid skills with 24x7x365 production time-critical operations environments
Manage a global team
Manage Program Lifecycle
Define and Manage Program Scope
Budget Management
Project Leadership
Manage Expectations
Define and Manage Domain Strategy
Interpret, Articulate and Impact Business Strategy
Identify Gaps and Initiate Change
People Leadership
Architectural Practices
Experience with defining and leading change in core operational processes – incident and problem management, capacity/availability management, change/release management, asset/configuration management, and service management design
8+ years Information Technology experience
3-5 years of relevant industry experience to include enterprise architecture, Business and operational support systems

138

Infrastructure Operations Engineer Resume Examples & Samples

MCSE – Designing and Implementing a Server Infrastructure
MCSE – Implementing an Advanced Server Infrastructure
VMWare VCP6-DCV
VMWare VCAP-DCV Deploy
VPN Infrastructure
The installation, maintenance, and administration of web proxy and mail gateway services
The deployment and administration of anti-virus solutions across both server and desktop estates
Be an excellent verbal and written communicator
Have over 5 years experience of Windows server build, maintenance, incident resolution, and administration
Be experienced in the maintenance and administration of VCentre and VMware resilience configurations in a multiple data centre environment
Have experience of level three ticket resolution
Experience in deployment and administration of anti-virus solutions across both server and desktop estates (desirable)
Hold a full UK driving licence (essential.)Full role profile available from careers@enwl.co.uk

139

Senior Infrastructure Operations Specialist Resume Examples & Samples

Provides senior level Tier 2 operational services, including troubleshooting, diagnosing, and resolving complex hardware and/or software issues and outages elevated from the Support Center and Technical Services groups. Maintains and troubleshoots hardware and/or software systems (e.g., applications, proxy servers, and fire walls) on multiple platforms
Trains and mentors staff and Tier 1 staff on processes and releases. Troubleshoots and resolves complex issues elevated from staff. Assesses IT risks, dependencies, and conflicts
Monitors and resolves automated system alerts and alarms that indicate system functions were not completed within established service levels. Recommends automated monitoring enhancements
Participates in special projects and performs other related duties as assigned
Advanced knowledge of multiple IT platforms: AS/400, Client/server, IBM mainframe, Microsoft Windows NT, OS/390, UNIX
Certifications - Holds one of the following certificates or has the ability to attain within 12 months of hire date: Web preferred, UNIX preferred, PC/LTS strongly recommended

Download Infrastructure Operations Resume Sample as Image file

Related Job Titles

Custody Operations Resume Sample

Ad Operations Resume Sample

Administrator, Operations Resume Sample

Technology Operations Resume Sample

Operations Superintendent Resume Sample

Maintenance Operations Resume Sample

Intelligence Operations Specialist Resume Sample

Americas Operations Resume Sample

Laboratory Operations Resume Sample

National Operations Resume Sample

Enterprise Operations Resume Sample

Operations Principal Resume Sample

Browse More

Infrastructure Operations Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Infrastructure Operations resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Core Infrastructure Operations VDI Engineer Resume Examples & Samples

Critical Infrastructure Operations DNS Engineer Resume Examples & Samples

Infrastructure Operations Specialist Resume Examples & Samples

GSO Critical Infrastructure Operations DNS Engineer Resume Examples & Samples

Critical Infrastructure Operations Cfengine Administrator Resume Examples & Samples

Technical Lead Infrastructure Operations Resume Examples & Samples

Internships Global IT Center of Excellence Infrastructure & Operations Resume Examples & Samples

Infrastructure Operations Manager Resume Examples & Samples

Director Infrastructure Operations Resume Examples & Samples

Critical Infrastructure Operations Cf Engine Administrator Resume Examples & Samples

Infrastructure Operations Engineer Resume Examples & Samples

Manager of Infrastructure & Operations Resume Examples & Samples

Director Product Infrastructure & Operations Resume Examples & Samples

VP Infrastructure & Operations Resume Examples & Samples

Lead Infrastructure Operations Engineer Resume Examples & Samples

Infrastructure Operations Engineer Resume Examples & Samples

Infrastructure Operations Analyst Resume Examples & Samples

VP, Infrastructure Operations Resume Examples & Samples

Senior Specialist Infrastructure Operations Analyst Resume Examples & Samples

Infrastructure Operations Manager Resume Examples & Samples

Senior Manager Infrastructure Operations Resume Examples & Samples

Specialist, Infrastructure Operations Analyst Resume Examples & Samples

Director, Infrastructure Operations Resume Examples & Samples

Senior Specialist Infrastructure Operations Analyst Resume Examples & Samples

Specialst Infrastructure Operations Analyst Resume Examples & Samples

Director Infrastructure Operations Resume Examples & Samples

Infrastructure Operations Engineer Resume Examples & Samples

Infrastructure Operations Analyst Resume Examples & Samples

Specialist Infrastructure Operations Analyst Resume Examples & Samples

Senior Group Manager Infrastructure Operations Resume Examples & Samples

Infrastructure Operations Associate Analyst Resume Examples & Samples

Infrastructure Operations Analyst Resume Examples & Samples

Manager of Infrastructure Operations, Qatar Resume Examples & Samples

Senior Director IT Infrastructure Operations Resume Examples & Samples

Infrastructure Operations Analyst Resume Examples & Samples

Cs-infrastructure Operations Analyst Resume Examples & Samples

Infrastructure Operations Analyst Resume Examples & Samples

Infrastructure Operations Engineer Resume Examples & Samples

IT Infrastructure Operations Engineer Resume Examples & Samples

Infrastructure Operations Analyst Resume Examples & Samples

Infrastructure Operations Engineer Resume Examples & Samples

Infrastructure Operations Manager Resume Examples & Samples

Infrastructure Operations Manager Resume Examples & Samples

Infrastructure Operations Engineer Resume Examples & Samples

Infrastructure Operations Analyst Resume Examples & Samples

Senior Manager, Infrastructure Operations Resume Examples & Samples

Director, Infrastructure Operations Resume Examples & Samples

SVP, Infrastructure & Operations Resume Examples & Samples

Infrastructure Operations Engineer Resume Examples & Samples

Infrastructure & Operations Manager Resume Examples & Samples

Manager, Infrastructure Operations Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume