Enterprise Operations Resume Samples

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A Larson

Andrew

Larson

8892 Jones Vista

Philadelphia

+1 (555) 378 1846

8892 Jones Vista

Philadelphia

Phone

p +1 (555) 378 1846

Experience Experience

San Francisco, CA

Enterprise Operations

San Francisco, CA

Gorczany-Bode

San Francisco, CA

Enterprise Operations

Position to serve as the administrator for commercial and auxiliary enterprises and contracts and grants for the Community Colleges
Serves as the primary advisor to the Associate Vice President for Administrative Affairs in the areas of commercial enterprise development and operations and contracts and grants administration
Advises the Associate VP, Chancellors, Directors/Vice Chancellors for Admin Affairs and instructional coordinators on seven campuses regarding the complexities related to auxiliary services and the formulation of commercial enterprise initiatives
Evaluates, facilitates and provides recommendations regarding the development and efficient operation of new business ventures and improvements to business processes for Community Colleges auxiliary, technical and vocational services
Facilitates the implementation of new or special projects related to auxiliary and commercial enterprise programs, coordinating with campus administrators and program directors to ensure proper implementation and resolution of complex problems and issues
Develops and coordinates the implementation of policies and procedures on a systemwide level relating to commercial and auxiliary enterprise programs
Assists the Associate VP in the development of new business strategies and operational models for the improvement of existing auxiliary services and implementation of potential commercial enterprise initiatives at Community College campuses

Boston, MA

Enterprise Operations Engineer

Boston, MA

Abbott-King

Boston, MA

Enterprise Operations Engineer

Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support
Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support
Manage assigned deliver services in accordance with established objectives and run books
Troubleshoot additional infrastructure components to include: server hardware, server OS (Windows or Open Source), load balancing, clustering, MS Exchange, MS SharePoint, virtualization, backup and recovery solutions, monitoring solutions, patching solutions and ITSM
Perform maintenance on network, server and VMWare systems
Configuring and installing client and server network software for upgrading and maintaining network and telecommunication systems
Maintaining multi-site network operations and software applications, operating systems and regular maintenance with both private and public facilities

present

Los Angeles, CA

Enterprise Operations Technician

Los Angeles, CA

Rosenbaum-Nikolaus

present

Los Angeles, CA

Enterprise Operations Technician

present

Drive operational best practices for Windows/Network/Unix systems based on ITIL (incident management, change management, configuration management)
Maintain a solid working relationship with multiple infrastructure and development teams
Provide operational and procedural changes to improve quality of service
Serve as primary initial responder within the Enterprise Operations team in notification, identifying, and providing troubleshooting for Unix Servers
Working knowledge of Cisco router, switch commands, and testing procedures
Work closely with Engineering and project teams to deploy new solutions and technologies and ensure solutions are operationally ready
Provide 24x7x365 staff rotation at the data center facility

Education Education

Bachelor’s Degree in Business Administration

Virginia Commonwealth University

Bachelor’s Degree in Business Administration

Skills Skills

Considerable working knowledge of theories, principles and practices of a large institution/organization and management
Demonstrated knowledge of university organizational structure and its policies, procedures and administrative rules
Ability to analyze, interpret, draft and create various rules and regulations to a variety of work situations dealing with particularly complex issues with major institution-wide impact in a large organization
Considerable working knowledge of principles, practices and techniques related to establishing commercial enterprises through the development of formal business planning/modeling and implementation of programmatic marketing strategies for their success
Demonstrated ability to develop short/long-term plans utilizing unconventional reasoning to discern broad underlying principles and issues to create innovative solutions
Ability to work outside the normal work hours, including evenings, weekends & holidays
Demonstrated ability to organize work and meet deadlines under strict time constraints
Ability to travel to various campuses and locations covered under the UH system
Ability to travel for the purpose of attending meetings, training, and other activities
Retail management experience in a college or university higher education or post-secondary educational institution

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Enterprise Operations Solutions Manager Resume Examples & Samples

Management of a team of individual contributors
Identify and Drive Operational Transformational programs – Automated Operations, Capacity Headroom, and Performance Analytics
Design/communicate conceptual/logical data models to support operational efficiencies (process, cost, etc.)
Evolve Business Intelligence solutions/data models to meet new/changing business requirements
Partner with Global Technology Service Delivery (Engineering) to construct and deliver solutions to enable a nimble and lean operations organization
Participate in or chair internal / external technology committees; create or lead joint ventures with internal organizations or vendors in order to leverage knowledge and best practices
10+ years of engineering or operational experience (infrastructure or application development)
7+ years of experience in Systems Management Discipline
5+ years of experience in Scripting and Automation
PERL, Python, Shell (Bourne, Korn, C-Shell), .NET, JAVA, JavaScript, CGI, HTML/5, ASP, and PHP
Experience in Monitoring solutions, Event Management, Runbook automation and problem determination capabilities at an enterprise scale
ITM, VCops, Netcool, Gen-E Resolve, ITPAM, Teamquest
3-5 years of people management
3+ years' experience defining, designing and implementing Business Intelligence solutions
Experience in driving development of datasets, derived metrics, visualizations and dashboards
Experience in large enterprise or service provider performance and capacity management architecture, analysis and engineering design
Experience managing multiple projects and priorities
Experience working and influencing in a matrix managed organization
Ability to exercise initiative, problem identification, problem solving and independent decision making
Lead complex, cross-organization initiatives involving technical areas of expertise and interaction with Senior Leadership
Articulates the business value and impact of advanced technical and non-technical information with ease

Enterprise Operations Technician Resume Examples & Samples

Monitor servers, network and applications utilizing standard tools including but not limited to Remedy products and HP Openview
Monitor and control the status, operability and performance of the physical data center environment
Serve as primary initial responder within the Enterprise Operations team in notification, identifying, and troubleshooting for Network Data/Voice technologies; Windows Servers, Unix Servers,
Drive operational best practices for Windows/Network/Unix systems based on ITIL (incident management, change management, configuration management)
Create and maintain process and templates for documentation
Follow department guidelines and procedures to ensure effective process management, while providing quick and accurate problem resolution for a variety of user problems
Ensure SLA’s are met for the systems
Escalate incidents to Tier 2 Engineers as needed
Recommend operational and procedural changes to improve quality of service
Provide 24x7x365 staff rotation at the data center facility
Maintain a solid working relationship with multiple infrastructure and development teams
Work closely with Engineering and project teams to deploy new solutions and technologies and ensure solutions are operationally ready
Support customer requests with courtesy, efficiency and technical expertise
High School diploma required; advanced technical degrees preferred
Previous NOC experience preferred
Must be available to work non-standard business hours and varying shift assignments
1-3 years experience in the IT industry is preferred
1 + years of experience with enterprise monitoring tools preferred or
1 + years experience in a technical support position in a windows based environment (customer facing website environment a plus) preferred or
1 + years experience in a technical support position in a Unix/Linux based environment (Oracle Database knowledge a plus) preferred or
1 + years experience working with wide area network technologies, and troubleshooting concepts and techniques preferred
Basic understanding of data and voice communications components
Working knowledge of Cisco router, switch commands, and testing procedures
Working Knowledge of Wireless LAN Controllers, and wireless access points
Working Knowledge of Avaya Site Administration
Enterprise experience with Windows Server Platform: 2003, 2008, 2012
Experience with Solaris 9&10 and/or Redhat 5.x/6.x
Experience with ESXi
Experience managing alerts using SCOM, PAN, SIM, Xymon, Remedy BPPM, HP Openview, etc
Basic understanding of Windows or Unix security fundamentals, networking protocols and storage
Scripting skills (PowerShell, WMI, VBScript, ADSI, DOS shell, bash, ksh)
Demonstrated technical documentation experience
Commitment to quality, customer service and team environment
Ability to effectively build relationships with customers, peers and leadership
Must have effective oral and written communication skills as well as excellent interpersonal skills, and the ability to organize and prioritize work
Retail or Nordstrom experience preferred

Enterprise Operations Manager Resume Examples & Samples

Direct interaction with sales leadership team in the development, coordination, and execution of key strategies and initiatives within the sales channel
Coordination of support resources across key functional areas in support of this activity
Coordination of sales operational support, reporting and analysis
Support the analysis of trends, thought leadership and strategic planning to drive sales effectiveness and productivity within assigned sales channel
Manage special projects as required

Enterprise Operations Analyst Resume Examples & Samples

Create reporting to uncover and analyze Data that will provide information to the planning teams within the West Division Sales Operations and Executive Sales Leadership teams
Provides budget, forecast, and variance analysis and related reports as needed
Interacts as team member and sets the pace for the Financial Analysts team. Interfaces with other department member on special projects or on an as-needed basis

Enterprise Operations Manager Resume Examples & Samples

In conjunction with enterprise and regional leads, coordinates all desktop support, network and systems engineering efforts to ensure local customer communications requirements are met
Coordinates with other US BICES functional leads to ensure that local US BICES installations are conducted and maintained in accordance with enterprise configuration/security standards
Serves as a representative to the Program Change Advisory Board
Provides technical resources in support of Enterprise projects and ensures completion of assigned project milestones
Manages technical personnel across a geographically diverse footprint
May be required to complete short-term deployments to austere locations worldwide
Must be capable of obtaining and maintaining a Top Secret/SCI Security Clearance
Must be able to achieve Security+ CE Certification (or equivalent) within 90 days of hire for positions requiring elevated privileges and ITIL V3 Foundation within six months of hire
Candidate must maintain and present proof of one of the following, or similar certification
Systems Planning, Research, Development and Engineering (SPRDE) Level 2 certified
International Council on Systems Engineering (INCOSE),
Certified Systems Engineering Professional (CSEP)
Information Technology Infrastructure Library (ITIL) V3 Expert
The work is typically performed in an office environment, which requires normal safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment
8-10 years of related systems engineering experience

Enterprise Operations Engineer Resume Examples & Samples

Maintain a thorough understanding of the basics behind the Internet and its workings (DNS, Security, IP Routing, DHCP, HTTP, VPN, Email Routing, SPAM, etc.)
Knowledge of Cisco ASA, CheckPoint or Palo Alto Firewalls, VPN Concentrators and Security appliances for access to vital business applications
Understanding of network switching environments
Understanding of complex wireless networking that support open or secured access and the ability to support voice and video applications
Maintain a thorough understanding of Local Area and Wide Area Networking
Perform maintenance on network, server and VMWare systems
Strong knowledge of email protocols (SMTP, IMAP), administration and troubleshooting of MS Exchange systems
Maintain multi-site network operations and software applications, operating systems and regular maintenance with both private and public facilities
Manage assigned deliver services in accordance with established objectives and run books
Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support
Administer the related enterprise systems and servers to ensure availability of services to authorized users
Troubleshoot malfunctions of enterprise hardware and software applications, telephones and security systems to resolve operational issues and restore services
Troubleshoot additional infrastructure components to include: server hardware, server OS (Windows or Open Source), load balancing, clustering, MS Exchange, MS SharePoint, virtualization, backup and recovery solutions, monitoring solutions, patching solutions and ITSM
Proficient in documentation of issues and incidents for later use in a KB
Shift work will be required for this position and may vary depending on business needs and a mutually agreed upon schedule
Any other reasonable duties as assigned by management
Bachelor’s degree required, equivalent experience considered in lieu of degree
Preferred: Microsoft MCITP, MCTS, MCSE
Advanced troubleshooting skills involving multiple infrastructure components
Ability to multi-task several high priority issues simultaneously
Intermediate understanding of Microsoft and Open Systems OS
Experience working in a client-server enterprise environment
Experience working in an MS Exchange enterprise environment
Experience with virtual technologies (VMWare, AWS, etc)
Experience with industry standard alerting monitoring tools (SolarWinds, Lansweeper, etc)
Experience working with industry standard ITSM tools (Cherwell, ITHelp, Remedy, Workday)
Knowledge of industry standard backup and recovery technologies (NetBackup, TSM) and how to troubleshoot connectivity issues
Advanced knowledge of MS Office applications. Ability to diagram process flows with MS Visio
Experience with Cisco Routers & Switches, Nexus 7K & 5K, Cisco ASA firewalls and FWSM’s, Cisco ASR, IPS, CheckPoint, Palo Alto
Experience with WAN technologies such as POS, DSL and MPLS
Knowledge of redundancy and high availability protocols such as VRRP, HSRP, GLBP, SLB, LACP, PAGP
Knowledge of network virtualization technologies including VRF, VLAN, VSS, Catalyst Switch StackingData Center and high availability infrastructure support experience
Knowledge of Quality of Service
Experience with network security standards with a solid understanding of network based security protocols and methods (e.g. IPSec, SSL, TLS, ACLs)
Experience with load balancers and clustering technologies (F5 LTM & APM, F5 iRules and others)

Enterprise Operations Engineer Resume Examples & Samples

Maintain a thorough understanding of the basics behind the Internet and its workings (DNS, Security,
IP Routing, HTTP, VPN, Email Routing, SPAM, etc.)
Configure and setup Cisco ASA, CheckPoint or Palo Alto Firewalls, VPN Concentrators and Security appliances for access to vital business applications
Design, setup and configure complex switching environments
Design, setup and configure complex wireless networking that supports open or secured access and the ability to support voice and video applications
Maintain a thorough understanding of Local Area Networking
Assist in the design of multi-server environments including IP address schemes, DNS, WINS, Ether Channel (Bonding), etc
Configuring and installing client and server network software for upgrading and maintaining network and telecommunication systems
Maintaining multi-site network operations and software applications, operating systems and regular maintenance with both private and public facilities
Managing assigned projects and program components to deliver services in accordance with established objectives
Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support
Supervising the administration of systems and servers related network to ensure availability of services to authorized users
Troubleshooting malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services

Enterprise Operations Engineer Resume Examples & Samples

Maintain a thorough understanding of the basics behind the Internet and its workings (DNS, Security,IP Routing, HTTP, VPN, Email Routing, SPAM, etc.)
Understanding of switching environments
Understanding of complex wireless networking that supports open or secured access and the ability to support voice and video applications
Experience working in an MS Exchange and client-server enterprise environment
Knowledge of network virtualization technologies including VRF, VLAN, VSS, Catalyst Switch Stacking

Enterprise Operations Center Manager Resume Examples & Samples

Oversee customer service functions and staff on a daily basis to ensure that excellent customer service is provided to customers and stakeholders
Interact with different levels of external and internal customers
Manage assigned team facilitating training, quality assurance, and dispute resolution by providing ongoing supervision and by developing their leadership skills to meet business needs
Receive call volume forecast and determine how to use resources to meet key performance metrics and manage overall call center scheduling and determine/adjust resources to successfully meet contract requirements
Generate daily, weekly, monthly, quarterly, and yearly reports based upon management requests
Plays an active role in day-to-day management of the EOC so as to be knowledgeable and aware of all issues, concerns, and requirements
Approve timesheet, develop team schedule and other assigned duties
Performs other duties as assigned by leadership
Bachelor's Degree from an accredited college or university in Computer Science, Information Technology, or a related field; equivalent experience considered in lieu of degree
5 years of people or project management experience required
Ability to work as a team member, as well as independently
Ability to maintain confidentiality and security of all information
Ability to comply with current and updated policies and procedures
Preferred: CompTIA certifications a plus (A+, Net+, Linux+)
Preferred: Cisco CCNA, CCDP, CCNP or CCIE Certified
Preferred: ITIL v3 Foundations Certified preferred
Preferred: PMP Certification
At least five (5) years of Call Center/Customer Service Management experience preferred

Enterprise Operations Iaas Engineering Lead Resume Examples & Samples

This position is contingent upon Sitec 2 contract award
At least eight years of related experience
Ability to focus on engineering from a performance perspective
Expertise in a systems or application programming language (e.g., Java, C++)
Expertise in web-based frameworks (e.g., Java Enterprise Edition (JEE), .NET, JavaScript, JQuery)
Knowledge of data structures and relational database systems (e.g., Oracle, MySQL, Microsoft SQL Server, PostGres)
Working knowledge of network and information exchange technologies (e.g., TCP/IP, RESTful, SOAP, HTTP)
Familiarity with system engineering processes and techniques
Excellent collaboration and communication skills
Strong technical writing skills

Enterprise Operations Iaas Engineer Resume Examples & Samples

This position is contingent upon Sitec 2 contract award
At least eight years of related experience
Ability to focus on engineering from a performance perspective
Expertise in a systems or application programming language (e.g., Java, C++)
Expertise in web-based frameworks (e.g., Java Enterprise Edition (JEE), .NET, JavaScript, JQuery)
Knowledge of data structures and relational database systems (e.g., Oracle, MySQL, Microsoft SQL Server, PostGres)
Working knowledge of network and information exchange technologies (e.g., TCP/IP, RESTful, SOAP, HTTP)
Familiarity with system engineering processes and techniques
Excellent collaboration and communication skills
Strong technical writing skills

Enterprise Operations Lead-ts / SCI Required Resume Examples & Samples

8-10 years of directly related experience in network administration and support
Provides leadership, management, & scheduling of shift operations across assigned service operations, integrated operations, and situational awareness work centers
Provide Situational Awareness support to the Comm Mission Director to include updating reports, pass down documentations, master station logs, monitoring chat rooms and communicating ongoing impacts to service operations
Supports the Government with situational awareness of world, national, or local events (e.g., natural disasters, civil unrest, low intensity conflicts, acts of terrorism) and correlates impacts to Enterprise operations Squadron managed and monitored systems
Collaborates & coordinate with internal/external customers, agencies, and commercial service providers for situational awareness, planned maintenance activities, and incident/problem resolution purposes
Provides operations oversite for network event management monitoring functions
Support incident/problem management resolution activities to include technical exchange meetings, after actions reports, major incident response, daily service incidents, and escalation to the problem management team
Create & analyst daily reports for service operations, incident management, event management, metrics, after actions, and other reports as directed
Provide technical support and coordination for network incidents & maintenance activities
ITIL Foundations v.3 required
ITIL Service Operations Intermediate required
8570 (Security+) required

Enterprise Operations Manager Resume Examples & Samples

Lead team that monitors all systems, network, and brand assets. Identifies anomalies and unacceptable conditions with the ability to evaluate and determine appropriate escalation paths to support key business initiatives. Activate appropriate response teams. Create and distribute internal Situation Reports to appropriate leadership teams at pre-determined intervals
Establishes and maintains internal procedures to conduct coordinated operations during emergencies. Seek continuous improvement and innovation in Business Operations Center operations and capability
Manage and maintain various internal support relationships to enable proactive/rapid awareness of potential customer, employee, and brand impacting incidents. Use unique centralized view of systems to provide subject matter expertise to other areas of T-Mobile and recommend best operational practices
Coordinate, facilitate and maintain crisis management policies and procedures.Preparesituation- specific response plans that outline operating procedures to be used in response to disasters or emergencies.Coordinate community support after a disaster
Conduct exercises to provide staff, emergency responders, support personnel and executive personnel training in directing operations under simulated emergency situations. Attend and participate in local, state and federal exercises and work-groups
Proven customer focused expertise
Comfortable multi-tasking and able to deliver results under pressure and tight deadlines
Principles and practices of emergency planning functions
Proficient skill with Microsoft Office, inclusive of Word, Excel, Outlook and PowerPoint
Call center experience a plus

Senior Enterprise Operations Manager Resume Examples & Samples

Lead team that monitors all systems, network, and brand assets. Identifies anomalies and unacceptable conditions with the ability to evaluate and determine appropriate escalation paths to support key business initiatives. Activate appropriate response teams. Facilitate, communicate, and implement problem resolution strategies in order to achieve the best possible customer service outcomes. Create and distribute internal Situation Reports to appropriate leadership teams at pre-determined intervals. Provide release and key event post-mortems, reporting, and problem resolution management
Maintains Business Operations Center facilities as necessary to ensure that key personnel can direct and control operations during emergency situations. Establishes and maintains internal procedures to conduct coordinated operations during emergencies. Seek continuous improvement and innovation in Business Operations Center operations and capability
Ensure all Business Operations Center personnel are coached in trouble recognition and process to escalate as appropriate. Enable the cross training of Business Operations Center personnel. Manage and maintain various internal support relationships to enable proactive/rapid awareness of potential customer, employee, and brand impacting incidents. Use unique centralized view of systems to provide subject matter expertise to other areas of T-Mobile and recommend best operational practices
Develop, coordinate, facilitate and maintain crisis management policies and procedures. Assess hazards and prepare plans to respond to emergencies and disasters in order to minimize risk to people and the business. Preparesituation- specific response plans that outline operating procedures to be used in response to disasters or emergencies.Following a disaster, access the damage to a community and make recommendations on appropriate support. Coordinate support upon approval
Develop exercises to provide staff, emergency responders, support personnel and executive personnel training in directing operations under simulated emergency situations. Continually review the service provided to end-users and customers to ensure they meet agreed service levels and all customers’ requirements as well as identify improvements to the service provided. Attend and participate in local, state and federal exercises and work-groups
Communicate orally and in writing, writing reports, and speaking effectively to individuals and groups
Effectively work with people during difficult, ambiguous, and stressful situations
Manage multiple priorities and work accurately and independently in a fast-paced environment with limited supervision
Demonstrated strong organizational skills with a history of anticipating issues and taking proactive action to develop and implement an appropriate response plan. Comfortable multi-tasking and able to deliver results under pressure and tight deadlines
Modern techniques, developments, designs, systems, methods, practices and equipment utilized in emergency management
Eight years of experience dealing with business operations (i.e. sales, care, supply chain, emergency management, etc.)

Enterprise Operations Manager Resume Examples & Samples

Coordinates Recruiting Efforts with Colorado Springs
Tracks and Provides Relevant Reports on Outages, Hazcons and CCIRs as appropriate
Supports program in other matters as required

Enterprise Operations Technician Resume Examples & Samples

Monitor servers, infrastrucutre and applications utilizing standard tools including but not limited to Remedy and ServiceNOW products
Serve as primary initial responder within the Enterprise Operations team in notification, identifying, and providing troubleshooting for store server infrastructure and vmware
Foundational understanding of operational best practices for technology systems based on ITIL (incident management, change management, configuration management)
Escalate incidents to Technician 2 or Tier 2 Engineers as needed

Enterprise Operations Technician Resume Examples & Samples

Monitor servers and applications utilizing standard tools including but not limited to Remedy and ServiceNOW products
Serve as primary initial responder within the Enterprise Operations team in notification, identifying, and providing troubleshooting for Unix Servers
Foundational understanding of operational best practices for Unix systems based on ITIL (incident management, change management, configuration management)
Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We’re proud to be named to FortuneTM magazine’s list of ‘100 Best Companies to Work For.’ We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers

Senior Manager, Enterprise Operations Resume Examples & Samples

Managing datacenter operations with a staff of eight computer operators, scheduler, and change control administrator. Setting work schedules, assignments, conducting performance reviews, etc
Ensuring the availability of critical systems to published SLAs and KPIs by managing the data center infrastructure through in-depth understanding of large data center components, such as UPS, backup power, air conditioning, electrical wiring, network wiring, fire suppression and by managing the vendor relationships required to maintain these components
Managing the capacity planning activities for all datacenter equipment and infrastructure including tasks related to the procurement and installation of equipment, from needs and financial analysis, to supporting the acquisition and physical installation of equipment
Ensuring the documentation of Standard Operating Procedures is current and valid for the tasks under the responsibility of the Computer Operations position
Managing audit and SOX documentation requests for the systems and procedures under the responsibility of Computer Operations
Directing the planning and activities associated with the continued implementation and maintenance of the ITIL framework within IT and ensuring the operating metrics and KPI’s developed are used as a gauge of the performance of IT applications and systems
Managing the Help Desk with staff of a supervisor and analysts supporting the single point of contact between IT and our customers. Ensure incidents, service requests, and communications with our customers are in line with our ITIL standards and that service levels, and customer satisfaction levels achieve defined goals
Managing AIX/Unix/Linux Operating Systems and SAN (storage) support

Enterprise Operations Center Analyst Resume Examples & Samples

Day-to-Day Operations in a critical 24x7 Enterprise Operations Center environment
Monitoring the effectiveness of the team against SLA’s, driving change as needed to deliver service at a level that exceeds customer needs
Make recommendations to improve the Incident and Problem Management process
Manage duties & responsibilities specific to Enterprise Operations Center functions & activities
Performs other duties & responsibilities as required or assigned by Management Chain
Formal Root Cause Analysis Training highly desirable
Experience in a wide variety of IT disciplines, including networking, servers, storage, data management, operations and disaster recovery
At least 3-5 years IT experience in an enterprise environment
ITIL v3 certification Foundations highly desirable
Demonstrated ability to quickly understand complex systems
Ability to simultaneously work on multiple tasks in a fast-paced environment

Enterprise Operations Center Lead Resume Examples & Samples

Improve the operational systems, processes and policies in support of organization’s mission
Conducts activity to restore service of critical incidents by: Reacting with ownership and urgency; Leading cross-functional teams to diagnose, troubleshoot and resolve service-impacting incidents; Facilitating meetings and bridge calls
Ability to document reports including well-written executive summaries of Critical Incidents for executive leadership
Ability to interact with individuals at all levels within an organization

Enterprise Operations Data Lead Resume Examples & Samples

Lead DMA operational data management programs to successful delivery
Liaise with business units, Integrated Planning, RIO, IT and other functional areas to ensure data management protocols, processes, best practices and standards are considered and where appropriate incorporated into solutions
Communicate and enroll key stakeholders to support corporate operational data focused program initiatives
Represent DMA team in the definition of governance and sustainment processes, protocols and standards to preserve long-term investment in operational data management solutions
Recommend innovative solutions and methodologies in the area of operational data management
Ensure integration and automation is optimized across the operations data management technology stack
Lead, coach and mentor team and make staffing recommendations
Lead personal and technical development of direct reports
Lead recruitment and hiring efforts for DMA Operations Data Management
Liaise with vendors on operational data and data management services including costing, contracts and Statements of Work as required
Keep abreast of industry trends in project management and Geoscience
Minimum 10 years of relevant oilfield (conventional and unconventional) industry experience and familiarity with the lifecycle of a well, field operations, facilities (upstream, midstream), well maintenance, well servicing, production allocation, production optimization, field and production surveillance, enhanced oil recovery methodologies and the associated data types, applications and workflows
Minimum 5 years leadership experience working within a large corporate environment inclusive of multiple domestic and international business units, functions and corporate groups
Experience developing staff technically and professionally through mentoring, training and focused performance management programs
Advanced knowledge and experience with operational data flows from field through to technical applications and enterprise systems
Experience with digital well file solutions like Petrolink or WellDrive highly regarded
Proficient at translating business problems into solutions including conceptual design, requirements definition, execution plan development leading to program delivery
Three years of experience managing technical data management projects leading to successful delivery having site or global level impact
Two years of experience presenting to senior and executive level leadership
Proficient with MS Office application suite and Windows operating system

Enterprise Operations Technician Resume Examples & Samples

Consistent/strong understanding of operational best practices for Unix systems based on ITIL (incident management, change management, configuration management)
Receive escalated incidents from Technician 1 or escalate to Tier 2 Engineers as needed
Provide operational and procedural changes to improve quality of service
Communicates to a diverse audience, including upper management clearly and concisely
1-3 years of experience with enterprise monitoring tools preferred or
1-3 years experience in a technical support position in a unix based preferred or
1-3 years experience in a technical support position in a Unix/Linux based environment (Oracle Database knowledge a plus) preferred
Strong understanding Unix security fundamentals, networking protocols and storage

Director, Enterprise Operations Division Resume Examples & Samples

LEADERSHIP REQUIREMENT: Do you have experience in achieving operational results? If so, provide examples of ways you have exercised leadership to deliver significant results. Explain how you established goals, assessed outcomes, and improved products and services. Indicate how you identified and met customers' requirements and addressed the needs of stakeholders. Include examples of complex problems you solved or difficult obstacles that you overcame as a leader. Your description should include (1) the size and complexity of organizations you have led, (2) the scope of programs you have managed, and (3) the impact of your results on customers and other stakeholders
LEADERSHIP REQUIREMENT: Do you have experience building relationships? If yes, describe (1) the types of individuals with whom you routinely collaborate; and (2) the purpose and outcomes of the communication. Discuss your experience in communicating and cooperating with others to achieve goals. Provide examples of how you have built relationships to achieve consensus and how you were able to obtain the cooperation of others with competing priorities and perspectives. Describe how you effectively communicate information within and outside of your organization
LEADERSHIP REQUIREMENT: Do you have experience leading strategic change? If yes, describe examples of strategic changes that you led for your organization; describe the entities that the change affected (agency, industry, organizational components). Discuss obstacles you encountered and how you overcame them to the benefit of the agency. Include in your description ways that you applied long-range vision, developed strategies, and applied innovative ideas and techniques
TECHNICAL REQUIREMENT: Demonstrated experience in Federal aviation laws, regulations, and operating procedures
TECHNICAL REQUIREMENT: Demonstrated experience in at least three administrative functions (e.g., human resources; information technology; financial management and budget execution; property management and space planning; records management; and procurement)
We are not accepting applications from noncitizens

Enterprise Operations Operator Resume Examples & Samples

Provide support through Tier 2 (second level) on a variety of IT platforms, including IBMi (Specifically AS400s), Unix, Windows, Cisco, Netapp, HDS Storage arrays and IBM tape backup solutions
Utilize the Incident Management process to acknowledge, route, escalate and report on Incidents that impact companywide users as well as mission critical systems
Monitor all system backups and ensures that TSM backups are successfully completed, and escalates to the Operations Support Analysts appropriately to ensure completion
Monitor critical batch processing and ensures job errors and/or failures are handled promptly and thoroughly
Knowledge and experience with Incident Management is required. Understanding of Problem, Change, and Configuration Management is a plus (ITIL framework)
Excellent recall of information with the ability to grasp technical concepts quickly, adapt well to change and deal effectively with emergency situations
Excellent communication skills between team members and management
Demonstrated ability to provide Service Desk call coverage with end-users when needed
1 year Computer operations experience preferred
Ability to learn new technologies
Strong organizational skills with attention to detail a must as well as excellent interpersonal and time management skills required
Ability to work the assigned shift, including nights, weekends, holidays and on-call rotation as required

Enterprise Operations Technician Resume Examples & Samples

Basic understanding of Unix security fundamentals, networking protocols and storage
Scripting skills preferred (PowerShell, WMI, VBScript, ADSI, DOS shell, bash, ksh)
Foundational technical documentation experience

Enterprise Operations Center Technician Resume Examples & Samples

Finding the dream job at IBM: navigating our company with the potential for many careers by channeling an employee’s strengths and career aspirations
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2252
Experience in operating and maintaining Windows or Linux operating systems – 1 year
Ability to communicate (both orally and written) effectively to various audiences
Ability to follow documented Standard Operating Procedures
Ability to follow documented Incident Management Process
Experience administering networks – 1 year
Experience with Cisco switches – 1 year
Experience troubleshooting storage or backup issues in a large environment – 1 year
Experience troubleshooting SAN or NAS issues in a large environment – 1 year
Experience troubleshooting VMWare issues in a large environment – 1 year
Experience working in an enterprise cloud operations environment – 1 year
Ability to create formal documentation for systems administration, operations, and maintenance
A+ Certification
Network+ Certification

Enterprise Operations Resume Examples & Samples

Position to serve as the administrator for commercial and auxiliary enterprises and contracts and grants for the Community Colleges
Serves as the primary advisor to the Associate Vice President for Administrative Affairs in the areas of commercial enterprise development and operations and contracts and grants administration
Advises the Associate VP, Chancellors, Directors/Vice Chancellors for Admin Affairs and instructional coordinators on seven campuses regarding the complexities related to auxiliary services and the formulation of commercial enterprise initiatives
Evaluates, facilitates and provides recommendations regarding the development and efficient operation of new business ventures and improvements to business processes for Community Colleges auxiliary, technical and vocational services
Facilitates the implementation of new or special projects related to auxiliary and commercial enterprise programs, coordinating with campus administrators and program directors to ensure proper implementation and resolution of complex problems and issues
Develops and coordinates the implementation of policies and procedures on a systemwide level relating to commercial and auxiliary enterprise programs
Assists the Associate VP in the development of new business strategies and operational models for the improvement of existing auxiliary services and implementation of potential commercial enterprise initiatives at Community College campuses
Facilitates the development of technical specifications for the contracting of services or development of memorandums of agreement to accomplish project goals for commercial and auxiliary enterprises at Community Colleges campuses
Assists campus administrators in the development, review and execution of business plans to facilitate and expedite the process for creation of auxiliary and commercial enterprise projects
Analyzes and provides recommendations on best practices for the short/long-term budget and financial strategies of Community College commercial and auxiliary enterprises
Analyzes and provides recommendations on best practices for the short/long-term operational, facility and equipment asset management plans and strategies of Community College auxiliary services and commercial enterprises
Monitors execution of affiliation agreements and sponsored/sheltered class memoranda of agreements in accordance with University policies and procedures and reasonable risk tolerances by conducting post-audit reviews of agreements
Provides technical assistance, as requested, to campuses in the development of affiliation agreements and sponsored/sheltered class memoranda of agreements
Reviews affiliation agreement reports & sponsored/sheltered class reports to determine if the affiliation agreements and sponsored/sheltered class memorandum of agreements are consistent with the academic/instructional direction of the Community Colleges
Coordinates the implementation of policies and procedures involving safety and security and emergency management programs to ensure consistency and efficiency across the Community College campuses
Possession of a baccalaureate degree in Business Administration or related field and 5 year(s) of progressively responsible professional experience with responsibilities for business management dealing with auxiliary services, development of commercial enterprises and new business ventures; or equivalent education/training or experience
Considerable working knowledge of principles, practices and techniques in the area of business administration and management, including the ability to analyze and make sound decisions affecting business revenues and profitability as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies
Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with business development and management
Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner
Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials
Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals
Demonstrated ability to operate a personal computer and apply word processing software
For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations
Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated
Demonstrated ability to develop short/long-term plans utilizing unconventional reasoning to discern broad underlying principles and issues to create innovative solutions
Considerable working knowledge of theories, principles and practices of a large institution/organization and management
Ability to analyze, interpret, draft and create various rules and regulations to a variety of work situations dealing with particularly complex issues with major institution-wide impact in a large organization
Considerable working knowledge of principles, practices and techniques related to establishing commercial enterprises through the development of formal business planning/modeling and implementation of programmatic marketing strategies for their success
Master's Degree in Business Administration with an emphasis in organizational development
Demonstrated knowledge of university organizational structure and its policies, procedures and administrative rules

Enterprise Operations Specialist Resume Examples & Samples

Answer incoming phone calls and tickets from UPS and LTL WWE Enterprise customers
Mitigating customer attrition through creation and development of customer relationships
Provide proactive solutions to complex customer issues
Quote, create and track UPS & LTL shipments for our customers and their vendors
Update customer reports
Processing escalated service requests from our LTL partner carriers
Monitor pending tab for linear foot and cubic capacity shipments to ensure correct billing
Work closely with team members and sales staff to increase profitability and customer satisfaction
Outstanding collaboration and communication skills at multiple levels
Comfortable handling high-touch situations with valuable customers
Goal oriented professional with strong work ethic
Exceptional time-management and organizational skills
Eagerness to learn and grow in a growing department
Comfortable in a fast paced, results-oriented environment
Exceptional written, verbal and non-verbal communication skills

Enterprise Operations Resume Examples & Samples

Responsible for the daily operations of the Campus Solutions Department which includes the Rainbow Business Center, UH Campus Source, and Satellite Copier Program
Plan, develop, implement, and coordinate marketing and promotional activities to increase clientele for Campus Solutions
Develop standard operating procedures for Campus Solutions in accordance with the operations of the Manoa Bookstore and Campus Services division. Updates and edits the standard operating procedures as necessary
Directs and supervises full-time staff and student personnel in the daily operations of Campus Solutions
Coordinates and collaborates with Mānoa Bookstore buyers and managers on large purchases of supplies for the Rainbow Business Center and purchases and deliveries of resale merchandise for the UH Campus Source
Coordinates and collaborates with vendors, Bookstore Fiscal, and UH Procurement on procurement and maintenance of lease agreements and copier machines for the Satellite Copier Program
Responsible for developing and maintaining proper pricing models to ensure the program is self-sustaining as well as cost-effective for the University departments
Responsible for the upkeep of all the billing/invoicing for the Satellite Copier Program. Works with the Bookstore Fiscal Administrator to make sure billing is done on a monthly basis and all accounts are kept up-to-date
Works with vendor reps to make sure meter readings and services are being provided as stated and any discrepancies are taken care of in a timely manner
Recommends and implements changes to the product mix and/or the services offered by Campus Solutions to better fit customer needs and requests
Reviews monthly and annual financial statements to determine the financial viability of the programs and provides analysis and recommendations to Supervisor
Prepares and maintains annual budgets for Campus Solutions
Responsible for the maintenance and upkeep of all equipment in Campus Solutions
Advises upper management of issues arising from the operations of Campus Solutions and makes recommendations for changes to business operations
Provides training for Campus Solutions staff on the operations of the programs
Provides training for the Mānoa Bookstore staff on the operations of the Rainbow Business Center and the UH Campus Source
Attends training, conferences, and other educational forums to gain information to better the operations of Campus Solutions
Researches and provides recommendations on business opportunities to grow the products and services of Campus Solutions
Responsible for providing outreach and education of the Campus Solutions Department to various university departments to support and grow the business
Assists with other areas in the Manoa Bookstore as needed
Assists with other areas in Campus Services as needed
Possession of a baccalaureate degree in Business Administration or related field and 3 year(s) of progressively responsible professional experience with responsibilities for retail management or business administration; or equivalent education/training or experience
Considerable working knowledge of principles, practices and techniques in the retail management or business administration as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies
Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with retail management or business administration
Ability to work outside the normal work hours, including evenings, weekends & holidays
Ability to travel for the purpose of attending meetings, training, and other activities
Retail management experience in a college or university higher education or post-secondary educational institution

Enterprise Operations Technical Lead Resume Examples & Samples

Ensuring the highest levels of customer focus and collaborative working for incidents and problems that are presented and escalated, as well as when necessary, being the first point of contact for end users to receive support and maintenance within the organisation’s desktop computing and application system environment (whether locally or remotely)
Acting as a local, regional or global escalation point for the team or your customers
Troubleshoot problem areas in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required
Using performance reporting and user analysis to identify appropriate user training initiatives to ensure the highest levels of knowledge and adoption of technology in relation to the software and systems that Facebook utilise
A stakeholder for driving enhancements and improving support for all IT
Drive internal communication and priority within the business and Facebook headquarters to ensure constancy across organization
Project manage field specific components related to operational goals (new offices, office relocations, mergers & acquisitions)
Available to travel to other Facebook locations globally to support offices and wider IT teams
Proven relationship skills that carry across the technical spectrum and multiple geographical locations
Participate with 3rd parties in the developing and maintaining service level agreements
Proficient in new product / service releases and stay on the forefront of emerging industry practices
Ability to provide engaging, informative, well-organized evidential feedback where required
Observe and comply with Facebook's policies and procedures for Health and Safety at Work and Equality and Diversity. Continually promote equal opportunities, health and safety and customer care in compliance with organizational aims and objectives
Develop and nurture strong customer relationships with key business stakeholders to identify strengths, weaknesses, opportunities and threats for Facebook
Provide customer service expertise that is an example to the rest of your team in how to deliver customer focused service and constantly drive improvements in the ‘customer experience'
2+ years experience leading team resources across multiple geographic locations
2+ years experience in expectation management
2+ years experience in support & troubleshooting Windows & Mac OS platforms including mobile devices running Apple iOS & Android OS flavors
1+ years experience with Active Directory, Microsoft Exchange, EMC (Exchange Management Console), Outlook Web Access and Office 365
1+ years experience with client-side troubleshooting of network services (i.e. DNS, DHCP, and certificate-based authentication)
2+ years of Helpdesk or other client facing technology position(s)
2+ years working with Executive and Director level employees
Experience in working with Munki packages and Splunk reporting advantageous
Ability to work without daily guidance

Director IT Enterprise Operations Resume Examples & Samples

Bachelor’s Degree with 15 years related experience or MS degree and 13 years of experience
10+ years of industry-relevant experience
Demonstrated ability to independently prioritize, plan, and execute work tasks in a rapidly changing, fast-paced environment while maintaining high quality results
Prior Program/Project management experience
Demonstrated ability to Pro-actively in identify issues and solutions to those issues, and drive issues rapidly to closure
Good interpersonal and leadership skills, excellent verbal and written communication skills, and a strong willingness to learn
Active DOD Secret clearance with the ability to obtain Top Secret Clearance or SAP/SAR program clearance
Demonstrated business, financial and management skills
Minimum five years of proven program and project management experience
Proven experience with financial budget ownership
Prior experience managing a portfolio of diverse and complex IT projects
Demonstrated ability to communicate, present and collaborate with senior level executive leadership
Prior Northrop Grumman Sector-specific experience
Active DOD Top Secret Clearance
Active SAP/SAR Program Clearances

Ubereats Regional Enterprise Operations Manager Resume Examples & Samples

Coordinate with city teams to ensure each market is ready for launch and running smoothly post-launch
Partner with the UET Biz Dev and Operational Excellence teams to determine the management and launch plans of enterprise partners
Escalate trends, issues, and city-specific asks to enterprise partners, BD, and OX
Execute scalable processes that will ensure our partners can launch and grow at Uber-speed. For example, you’ll be thinking about —

Enterprise Operations Center Engineer Resume Examples & Samples

Evaluating Alerts for Impact and Urgency
Reviewing Log files, Tickets and other sources to identify Incident Trends, then create a ticket for the Subject Matter Expert to resolve their root cause
Creating SOPs for other EOC Engineers
Ensuring the EOC Specialists are performing their tasks in a timely manner
Performing EOC Specialist’s duties when necessary (Sending Alerts, Starting Bridges, Documenting time lines, facilitating meetings, etc.)
Dealing with multiple simultaneous high priority issues (Bridges, Alerts, Alarms, phone calls)
Minimum of 4 years related experience providing support to an enterprise operations center (or NOC), monitoring and managing enterprise systems and networks using advanced technologies and tools
Minimum of 3 years’ experience as a Systems Administrator or Network Administrator or Network Engineer or NOC Engineer
Minimum of 3 years’ experience troubleshooting and resolving incidents (break fix)
The EOC Engineer Shift will be Wednesday to Saturday 9pm to 7 am (4 days, 11 hours per day including 1 hour break)
Minimum 3 years’ experience using Monitoring tools
Minimum 3 years’ using Ticketing systems such as Service Now, Remedy, HP Service Manager

Enterprise Operations Resume Examples & Samples

Serves as Assistant Bookstore Manager at various stores. Assists faculty with placing textbook orders on a timely basis. Ensures that faculty members are kept advised of the status of their textbook order requests
Follows up on delinquent book orders, damaged books, and delays in shipments. Assists the Bookstore Manager with problem resolution
Assists with inventory and sales floor. Ensures timely return of unsold textbooks to publishers. Ensures proper maintenance of shelf stock levels. Supervises the flow of stock replenishment
Assists in maintaining an effective floor and fixture plan. Responsible for the attractive appearance, cleanliness, and neatness of the sales floor & storage areas
Assists with special programs and projects with other employees, department managers, and branch bookstore managers. Coordinates the efforts of clerical staff and student assistants
Coordinates the work of clerks and student assistants in the preparation, pricing, and placement of incoming merchandise on correct shelves or pallets. Monitors freight deliveries to ensure timely merchandising within academic deadlines
Assists the Bookstore Manager during annual physical inventory and audits which may include working beyond the normal business hours
Monitors outgoing merchandise shipments. Assists with all freight, US mail, UPS, and Federal Express shipments. Ensures that proper records are maintained, and proper procedures and regulations are followed
Assists the Bookstore Manager in managing the daily operations of all Manoa Bookstore departments and assists Branch Bookstores as needed
Works for at least 6 months at designated bookstores at various campuses within the UH Bookstore System. A scheduled rotation will be implemented for approximately the first three years of employment
Assists with used book buying periods by preparing buy-back list, and coordinating the pricing, shelving and storing of books purchased with the Receiving Department
Possession of a baccalaureate degree in Business Administration or related field and 0 year(s) of progressively responsible professional experience with responsibilities for retail management; or equivalent education/training or experience
Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with retail management
Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the retail industry
Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations
Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals
Functional knowledge of principles, practices and techniques in retail management demonstrated by knowledge, understanding and ability to apply concepts, terminology
Demonstrated ability to organize work and meet deadlines under strict time constraints
Ability to work beyond normal work hours, including evenings, weekends, and holidays as needed
Ability to travel to various campuses and locations covered under the UH system
Some experience in retail in a post-secondary educational bookstore or library
Experience with supervising and managing a staff of five or more employees
Experience with computerized inventory or database systems and cash register systems