Americas Operations Resume Samples

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N Altenwerth

Norbert

Altenwerth

463 Jamie Unions

Detroit

+1 (555) 887 2000

463 Jamie Unions

Detroit

Phone

p +1 (555) 887 2000

Experience Experience

Detroit, MI

Operations Manager, Myhr Americas

Detroit, MI

Littel-Trantow

Detroit, MI

Operations Manager, Myhr Americas

Lead continuous improvement efforts for the MyHR Americas team utilizing system data, internal customer, MyHR and stakeholder feedback, while ensuring alignment with global MyHR strategic priorities
Operate in a chief of staff capacity for the Americas MyHR Leader with responsibilities including but not limited to managing operating rhythms across the team, coordinating business reviews with HR Business Partners, contributing to executive presentations, facilitating department training
Provides oversight and direction to multiple project teams to ensure effective project support and implementation
Controls and tracks project performance and time allocations across multiple work streams, evaluates project progress to plan and initiates actions to address barriers
Deliver financial budget and planning; identify budget inefficiencies and recommend solutions to leadership team
Provide leadership to the data management team combining HR functional knowledge with strong technical expertise of HR Systems to lead HRIS-related projects
Drive process and system efficiencies to promote data integrity and ensure delivery of accurate reporting of data to the business

Chicago, IL

Head of Americas Team Operations

Chicago, IL

Jerde, Dickinson and Rempel

Chicago, IL

Head of Americas Team Operations

Provide ad-hoc performance in conjunction with performance team
To provide day to day client service to the clients of a number of Portfolio Directors
Liaise with Wealth Management Head of Operations and his team to ensure consistency with administrative procedures across the firm
Assist team members at quarter end to complete and send out client reports
Check bargains, monitor outstanding deals and report / monitor errors
Support the Portfolio Directors with ad-hoc operational tasks
Help prepare client presentations

present

Houston, TX

Hrsd Regional Head of Operations, Americas

Houston, TX

Cartwright-Hessel

present

Houston, TX

Hrsd Regional Head of Operations, Americas

present

Develop and maintain strong client relationships, eliciting feedback to ensure quality services are provided
Develop and implement quality action plans by analyzing data / trends, identifying critical control points and preventive measures
Provide leadership to regional operations teams, adhering to the firm's principles while serving has a role model of the UBS behaviors
Manage and respond to the client feedback
Leverage lean / six sigma practices to enhance quality management
Manage risk and controls across operations spectrum
Partner with regional HRSD Advisory teams, HR Business Partners and HR CoEs to deliver exceptional services to clients

Education Education

Bachelor’s Degree in Accounting

Harvard University

Bachelor’s Degree in Accounting

Skills Skills

Ability to manage multiple tasks, presentation skills, partnership driven, project management, meeting deadline and think from a macro and micro perspective
In-depth knowledge of operations to include F&B, rooms, quality, hotel operations, marketing/sales / revenue principles, project management, and general hotel management
Ability to analyze, interpret and extract trends from data, understanding of markets, affinity with technology general business management systems
Strong collaborative, influencing, negotiation and relationship competencies to work with and influence external and internal stakeholders balanced against IHG objectives
Excellent communication and presentation skills
Proven problem solving and organizational skills
Project management and a process orientated mindset
Project Management, problem solving and organizational skills
Typically 10 years or more in hotel operations management or related experience

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15 Americas Operations resume templates

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Americas Aggregator Operations Analyst Contractor Resume Examples & Samples

Experience with Salesforce.com, Contract Management tools, and Ordering/Billing ERP systems is required
Excellent support skills required for Aggregators and VMware Sales team
Trouble shooting and critical thinking skills are required
Good communication and presentation skills are required
Good organizational and time management skills are critical for this position
Good project management skills is preferred but not required
English and Spanish language skills is preferred
Excel, Powerpoint, Visio, Word experience required

Head Cpb Americas Operations Resume Examples & Samples

10-12 years of experience of which 5-6 years in Operational process management in Wealth management Operations
Very good knowledge of banking products specifically custody, mutual funds, FX/ derivatives, cash processing, etc
Competence in Risk & Control, detailed knowledge of financial markets and regulations, ability to identify and mitigate emerging risks
Required to work in EST time zone

Associate Americas Alumni Operations Resume Examples & Samples

Attention to detail, organization, and great follow-up skills essential
Maintaining competitive performance information
Facilitating the collection, communication and sharing of business knowledge and best practice across the Region responsibility for ensuring accurate sales pipeline and revenue information, pipeline and revenue reporting and analysis for Area/Region leadership
Deploying and managing Interaction
Strong Excel and Word capabilities. Some experience working this usage of basic database software such as Access can also be valuable

Hrsd Regional Head of Operations, Americas Resume Examples & Samples

Accountable for managing operations services, teams and KPIs and working closely with all regional teams including those located nearshore and offshore providing oversight and escalation point
Develop and maintain strong client relationships, eliciting feedback to ensure quality services are provided
Manage and respond to the client feedback
Partner with regional HRSD Advisory teams, HR Business Partners and HR CoEs to deliver exceptional services to clients
Manage risk and controls across operations spectrum
Review procedures, standards, systems and processes – specifically across HR Operations and Vetting
Ensure close alignment with global processes while effectively managing regional issues
Develop and implement quality action plans by analyzing data / trends, identifying critical control points and preventive measures
Monitor procedures and drive implementation of corrective actions
Proactively work to improve / evolve enabling technology in improving client experience and enablement
Leverage lean / six sigma practices to enhance quality management
Determine training needs for operations staff and recommend training solutions, to ensure delivery of a high standard of customer service
Own and continuously enhance services, online content, KPIs, metrics and processes to meet customer needs
Provide leadership to regional operations teams, adhering to the firm's principles while serving has a role model of the UBS behaviors

Head of Equities Operations Americas Resume Examples & Samples

Reporting Regionally into Head of Market Operations
Reporting Globally in to the Head of Equity and Clearing Operations
Partner with regional heads in London, HK and KL/Manila to support Global Operating Model
Weekly/Biweekly communication with London management
Team size: Approx. 87 people
Month-end responsibilities and sign-offs required
Strong Equity Securities and Futures/Clearing knowledge and Experience
Series 99 license
Proven Management Skills of a large team, across locations if possible
Degree Level candidate
Minimum 10 years experience in the financial industry, with minimum 5 years experience in management related challenges (e.g. direct line or project management, coaching / training experience)
Experience of managing a virtual organisation, and if possible offshoring experience
Proven track record of delivery either within the line, and.or Project Management related
Strong Communciaton Skills, written and verbal, and ability to build strong working relationships, network and influecing skills within a short space of time
Ability to work in a pressurised environment, with daily demands and pressures for delivery

Director, Americas Operations Resume Examples & Samples

10 -12 years management experience in a captive leasing environment
Educational background: minimum of a bachelor’s degree; master’s in relevant area preferred
Experience in leading large, international, diverse teams who can collaborate effectively with internal and external customers/stakeholders
Proven track record in executing business strategies and plans
A strong communicator who can get the best results out of their teams
The ability to be innovative with regard to process, commercial and technical solutions

Director of Operations, Americas Resume Examples & Samples

Lead and ensure the operations team maintains a focused, cost conscious, balanced approach to market channel strategies that enable sales growth whilst delivering excellent customer service
Accountable for inventory management and reporting teams in conjunction with Supply teams to maintain a strict balance between opportunity stock availability, fill rates and tied up capital
Accountable for all suppliers and 3PL contracts including associated performance levels
Responsible for all Belkin operations in the Americas and associated service level delivery to meet and exceed business needs
Full P&L accountability for of operating costs and sublet revenue utilising a management team of five departmental managers and circa 150 staff and a c$30m budget
Warehousing -

SMG Americas Operations Resume Examples & Samples

Ability to excel in an ambiguous environment
Proven customer service
Candidate must be currently enrolled in a Master's Degree Program in Business Administration, Supply Chain, Economics, Accountancy or other business related fields
Must have at least 1 year of experience with Microsoft Office Suite
Must have at least 1 year of experience in Advanced Excel
Experience with analytics & forecasting

Hub Operations Analyst, Americas Resume Examples & Samples

Coordinate with Global Hub Operations and support the execution of enablement efforts for effective rollout of new hub processes and implementation of tools
Create assets and execute sales-led programs established by the Manager, HUB Operations. Program assets include: Salesforce.com campaigns, target segmentation and call lists, how-to guides, etc
Coordinate with marketing operations teams and any third party companies to augment data for use in various campaigns
Set up assets and launch competitions through our gamification system, SuMo to foster teamwork, collaboration and adoption of best practices
Coordinate with global counterparts to share and standardize lead follow-up best practice across all hubs
Effectively coordinating regional team leaders to ensure the high adoption of new tools and process and coordinating global resources’ efforts for specific initiatives
Many team members will be in remote locations so the incumbent will need to be comfortable presenting on WebEx and telepresence and be able to influence others under those conditions
Americas – USA, Canada, Latin America
Min. 2 years of experience in an operations role; preferably with technical or software companies with proven track record of supporting sales teams
Excellent communication, listening, presentation, time management and organizational skills
Demonstrates the ability to work independently and deliver on time
Bachelor equivalent mandatory
Min 2 years Sales/Marketing experience
Operations and project management experience an asset
LI-AG

SMG Americas Operations Resume Examples & Samples

Currently enrolled in a Master's Degree Program in Business Administration, Supply Chain, Economics, Accountancy or other business related fields
Minimum of 1 year of experience with Microsoft Office Suite
Minimum of 1 year of experience in Advanced Excel
Experience with analytics forecasting

VP, New Hotel Openings & Operations, Americas Resume Examples & Samples

Oversees the development of operational excellence in the region through driving innovations for continuous improvements to deliver superior customer service, increased revenues and controlling costs
Lead teams to deliver on guest satisfaction targets
Ensure that guest experience is delivered in accordance to the brand standards
Direct the development of strategies within the region to increase brand awareness by focusing on points of difference, implementation of brand standards, and ensuring that standards are guest driven, maximize the brand value and deliver ROI for owners
Drives targeted hotel action plans and initiatives to improve Heartbeat and Employee Engagement using information from our Tracking System and Surveys
Provides support and direction for Operations Leaders and General Managers in key hotels in diagnosing, addressing and resolving hotel performance shortfalls; and in analyzing local market activities to determine what competitive actions should be taken
Typically 10 years or more in hotel operations management or related experience
In-depth knowledge of operations to include F&B, rooms, quality, hotel operations, marketing/sales / revenue principles, project management, and general hotel management
Project management and a process orientated mindset
Strong collaborative, influencing, negotiation and relationship competencies to work with and influence external and internal stakeholders balanced against IHG objectives
Proven problem solving and organizational skills
Ability to analyze, interpret and extract trends from data, understanding of markets, affinity with technology general business management systems
Project Management, problem solving and organizational skills
Ability to manage multiple tasks, presentation skills, partnership driven, project management, meeting deadline and think from a macro and micro perspective
A Bachelor degree in Hotel Management, Marketing, Business degree or equivalent experience
At least 10 years of Hotel Operations/Corporate experience in leadership roles
Operations, Development or Communications background in Hotel industry
Hotel Asset Management experience desired but not essential

Americas Operations Meetings Manager Resume Examples & Samples

Manage the Americas Strategic Meeting Management program by working with Global Head of M&E, planners and key stakeholders in the markets
Keep up with the maturity of the US program and look for advancements in process efficiencies, education and technology advancements for planners
Establish traction or thorough visibility of Meeting & Event activity in LAC
Identifies key supplier relationships and manages the ongoing supplier relationships to achieve significant cost savings and process efficiencies
Management of event management technology tool’s (Cvent) users within the Americas; provide attendee management and Mobile App education
Review meeting/event contracts
Strong focus on Efficiency Management, Customer Service and Cost Saving
Provide hands-on event project planning and logistics for select training, client and executive-level meetings
Create event budget plans, provides regular oversight and management of the same with accountability for variances, and driving savings
Utilizes management level reporting tools and templates through Cvent
Driving best-practices throughout the organization
5 or more years of corporate event planning or convention services experience (as in-house planner, independent planner, convention services staff, or third-party intermediary)
5 or more years of hotel and convention center contract negotiation experience
Strategic Meeting Management experience
Excellent presentation and communications skills with all levels in the business
Attention to detail and commitment to quality
Experience working across multiple countries and cultures is preferable
Demonstrated on-site event staff leadership
Financial forecasting and trending experience in the hospitality industry
Bachelor’s degree (hospitality related degree or BBA preferred)
Exceptional technology skills
Good problem solving and decision making skills

Global Mobility Operations Lead, Americas Resume Examples & Samples

Own delivery within the Americas region for our premium, integrated mobility experience for all our relocating people across all internal and external touch points
Manage a complex and high performing set of mobility vendors across the region to ensure a smooth experience for our people
Assist in answering tax, compliance, and relocation related queries raised by employees, recruiters, and other key stakeholders, partnering with internal Global Mobility managers and service providers where needed
Handle escalations within a tiered support model
Manage service providers on execution of day-to-day Global Mobility operations including validation of service provider's processes
Work with immigration vendor and internal specialists to keep up to date on changing immigration regulations and impact of immigration case status on overall relocation experience
Lead quarterly business reviews with key internal stakeholders in Global Mobility on program and operations effectiveness
Assist Global Mobility Manager handling global relocations with our scorecard system for relocation vendors and provide analysis on performance with a focus on regional nuances
Build knowledge base content around Global Mobility and partner with People Services team (tiered support model) to continuously improve service delivery
Facilitate ad-hoc reporting through People Data team as well as manage regional-specific recurring reporting within People Operations team and reporting out to Global Mobility leadership
8+ years experience in Global Mobility (relocation, immigration and tax)
Experience in both international and U.S. domestic mobility policy and processes
Vendor management skills with a focus on accountability and building relationships
Problem-solving, prioritization, and customer service skills
Ability to think through E2E solutions to improve the processes and plan around systematic blindspots
Ability to work with minimum supervision and lead projects simultaneously involving various groups / locations / vendors
Ability to work in a fast-paced environment and deal with ambiguity
Knowledge of Excel data analysis / manipulation, including pivot tables, V-lookups, and chart creation

Head of Americas Team Operations Resume Examples & Samples

Assist in the setting up of an SEC registered company and ensure all administration procedures are developed to ensure the administrative aspects are efficient and in-line with FCA and SEC regulations
Liaise with Wealth Management Head of Operations and his team to ensure consistency with administrative procedures across the firm
To provide day to day client service to the clients of a number of Portfolio Directors
Support the team in the preparation of both standard and bespoke reporting material
Provide ad-hoc performance in conjunction with performance team
Support of Cash Administration Service
Help prepare client presentations
Organise cash payments for clients
To respond to client enquiries either verbally or in written form in a timely manner
Maintaining records of client contact and communications
Act as liaison between clients, Portfolio Directors and operations
Support the Portfolio Directors with ad-hoc operational tasks
Input of deal orders
Support the team in the development and maintenance of spreadsheets, preparation of reporting and meeting materials and maintain key product and team statistics
Mastermind the account set-up process
Interaction with administrative / operational units within the Wealth Management Division (based in Zurich and London) or its custodians and assist with the management of the service to ensure seamless client relationship management
Assist team members at quarter end to complete and send out client reports
Ensure the proper operation of clients’ portfolios and accounts in line with FCA and SEC regulations and the firm’s business rules and regulations
Deal with all administrative enquiries or problems from clients, intermediaries, solicitors, trustees and accountants etc., liaising where necessary with appropriate departments within the firm or with the appropriate 3rd party and taking responsibility for ensuring timely client response and satisfaction
Check bargains, monitor outstanding deals and report / monitor errors
Create cash transfer requests ensuring compliance with the firm’s regulations re fax/email indemnity and mandated information. Liaise with the fund managers to ensure sufficient cash on account to meet client requirements
Ensure that all relevant senior staff are fully aware of issues and developments concerning their clients, in particular relaying any problems, errors or queries immediately and seeking guidance
Arranging internal and external meetings, and liaising with clients and intermediaries as necessary; and
Filing, in conjunction with both London and Guernsey filing procedures
Help to on-board new clients

Operations Manager, Myhr Americas Resume Examples & Samples

Lead continuous improvement efforts for the MyHR Americas team utilizing system data, internal customer, MyHR and stakeholder feedback, while ensuring alignment with global MyHR strategic priorities
Leverage HR knowledge and experience and build strong relationships with MyHR team members, as well as stakeholders throughout the eBay organization, to drive scalable and unbeatable employee experiences
Operate in a chief of staff capacity for the Americas MyHR Leader with responsibilities including but not limited to managing operating rhythms across the team, coordinating business reviews with HR Business Partners, contributing to executive presentations, facilitating department training
Provides oversight and direction to multiple project teams to ensure effective project support and implementation
Controls and tracks project performance and time allocations across multiple work streams, evaluates project progress to plan and initiates actions to address barriers
Deliver financial budget and planning; identify budget inefficiencies and recommend solutions to leadership team
Provide leadership to the data management team combining HR functional knowledge with strong technical expertise of HR Systems to lead HRIS-related projects
Drive process and system efficiencies to promote data integrity and ensure delivery of accurate reporting of data to the business
Address difficult and sensitive process and business issues with executive stakeholders in a manner that results in both successful resolutions and strengthened relationships
Determine critical business metrics, use business logic and technical skills to structure dashboards, scorecards, and other metrics
Utilize Salesforce and Workday data to provide key insights to MyHR Leadership
Work closely with the broader HR organization to leverage improvements, share best practices, optimize processes and promote a culture of Lean Six Sigma
Collaborate effectively with the leaders across the MyHR organization to drive a culture of high performance and encourage constant sharing of best practices, improvements, ideas and feedback
8+ years business / HR experience
4+ years process improvement experience preferred
Six Sigma Black Belt Certification from a recognized business program or certifying organization or equivalent experience working within a structured process improvement framework preferred

VP, Americas Professional Services Operations Resume Examples & Samples

Chief of staff of the Americas (USA, Brazil) Services Organization
Leads profitability improvement and forecasting of Americas Services
Drives the quarterly operating rhythm
Conducts business reviews & strategic initiatives with Global Services Executives
Anticipate and coach Operations to provides accurate information in the form of existing reports, ad hoc analyses or metrics to help business team identify core business trends/issues and define improvement actions
Secures business compliance with Corporate processes and policies. Uses judgments within broadly defined policies and practices and solves most complex engagement or profitability problems
Continuously elevate the business acumen of the Operations Team
Successful experience as IT Service/Delivery Director/VP and/or Finance Director/VP with a strong focus on Operations management and financial success
Foundation of financial principals, statistical methods and analysis tools
Good sense of timing and execution
English level fluent
Experience building and deploying global programs and processes
Knowledge in conflict management
Competencies: Customer Focus, Business Acumen, Managerial Courage

Global Mobility Operations Lead, Americas Resume Examples & Samples

Experience in developing methods to automate manual processes
Project management and process improvement background
Knowledge of process automation technology (RPA, cognitive technologies, etc.)

Americas Operations Resume Examples & Samples

Bachelor Degree in Engineering, Architecture, or Facility Management required
Continuing education coursework and Professional designation
Excellent negotiation, organization, written and verbal communications skills
Thorough knowledge of common building, mechanical, electrical and plumbing systems for commercial buildings and laboratories
Excellent working knowledge of annual operating budgeting and expense control
Ability to read, interpret and work from blueprints, and drawings
Proficient in Word, Excel and PowerPoint
Experience with CAFM software and BMS control systems required
SAP experience a plus
Ability to motivate, direct, and supervise a team
Availability to travel up to 25% of the time including some periodic international travel

Director Americas West Operations Lead Resume Examples & Samples

Drive a customer-obsessed culture amongst your direct and partner teams
Build and develop respected teams and talent to support customer growth and needs
Lead and influence relationship with both internal and external partners
Operational delivery of GE employee services and support across your sub-region, manage on-site teams (employees and service providers) for a consistent employee customer experience - partner for delivery of outcomes via faster problem resolution, elimination of recurring issues and simple self-service
Own local NPS (net promoter score) for all sites, driving action plans to measurably improve customer satisfaction metrics and engagement, develop and maintain a customer-obsessed mindset
Deliver site management technology services, providing a single face to local business leadership and serve as primary escalation point for site-level technology issues
Provide financial transparency for sub-region spend, partnering to delivery financial governance and budgeting, ensure local leadership understands consumption and cost levers, proactively drive customer savings
Plan, build and operate MyTech Lounges (physical and virtual) (GE's equivalent of the Apple Genius Bar) across the sub-region, continuously innovate the customer support experience and make every touchpoint an opportunity to delight
Be fanatic about the MyTech Promise (GE's commitment to all employees): invest in contemporary solutions to keep and exceed our employee commitment, deliver a consumer-grade experience for our workforce
Facilitate client device lifecycle management, optimization and rationalization
Partner with GE Digital's global product teams to deliver on customer expectations and priorities; ensure sub-region requirements are included in product roadmaps and provide continuous feedback on feature sets
Lead technology deliverables for site facility projects - new buildings, consolidations, upgrades, refreshes, closures
Bachelor's Degree in Information Systems / Technology, Computer Science, Engineering, Business, Marketing or 8 years equivalent experience
Minimum 8 years of progressive experience and demonstrated success in managing technology services in a diverse international environment
5+ years of experience leading multi-disciplinary technical teams and a proven track record delivering mid-high complexity parallel projects with competing priorities
Relevant experience in delivering technology support services and managing end-user interactions
Proven success with driving change in a matrix, boundary-less organization
Relevant experience in a customer-facing environment
Hands-on experience in driving technology transformation
Deep expertise in digital workplace technologies and services
Strong quantitative, analytical and problem resolution skills, detail-oriented
Problem solver; demonstrated ability to deliver highly visible, business outcomes
Ability to create a culture of customer focus and obsession
Strong interpersonal, influencing, collaboration, organizational and leadership skills, ability to interact with executive leaders both verbally and in writing
High level of energy, self-motivation and a strong customer focus
Exhibits creativity and new ways of thinking when contributing to organizational objectives
Evangelize end user obsession and horizontal simplification
Builds a culture of continuous learning and fosters an environment of learning new ways to deliver results. Provides and requests regular feedback to improve self and others
Influential leadership with the ability to partner, inspire and build consensus
Builds trust across teams through competence, reliability, sincerity and caring

Senior Leader, Americas Operations Resume Examples & Samples

Develop and drive the overall direction, coordination, and inspection of Seller Support captive and partner contact center operations within the region
Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice
Tirelessly advocate for improvements to systems and processes that will benefit Associates and/or Sellers
Implement bar-raising programs aimed at hiring and developing top talent and build career development roadmap for Service Delivery and captive site leadership
Identify and implement positive change while developing new processes that will deliver a remarkable experience to Sellers while keeping on pace with our explosive growth
Build collaborative relationships with Leaders and Stakeholders in other departments with an openness to innovation and willingness to export best practices across our global network
Influence operational leadership teams to provide timely and efficient service to Sellers with responsibility to raise the performance capability of the network
Solve complex seller support business problems and put plans in place to mitigate negative service trends through identifying and eliminating barriers to productivity and quality
Partner with senior business leadership to drive adoption and institutionalize relevant mechanisms and process excellence standards, methodologies, performance measurement concepts and best practices within operational teams
Fosters a sense of urgency and champions change that pushes for continuous improvement with a focus on improving efficiency, quality and seller experience
The Service Delivery Leader will be a strong leader who is known for influencing, inspiring and developing the best talent. He or she will have left strong successors behind him/her in their former companies and be focused on building a strong, sustainable organization at Amazon. In addition, the right individual will have solid business judgment, effectively communicate goals, and drive a fast paced organization to deliver results with a focused and pragmatic approach to the business
A minimum of 10-12 years of people management and contact center operations leadership experience, preferably in both captive and outsourced operations, to include five years in a senior management role in a fast paced, customer obsessed technical/Customer Service environment
Experience in delivering strategic direction at both local and network levels
Excellent attention to detail, data driven and results focused with proven analytical skills
Proactive in resolution of operational issues and escalation management
Strong leadership presence, with the ability to inspire and motivate large teams
Operations process standardization experience
Demonstrated project management leadership
Quality management, and performance management experience
Experience with outsourcing contact center environment
Experience creating and conducting executive business presentations
Masters, MBA or other advanced degree
COPC Certified Coordinator
Experience with LEAN and/or Six Sigma methodologies
Experience in Lean Thinking or TPS process improvement a plus
Exhibits excellent judgment
Hires & develops great people
Has relentlessly high standards
Expects and requires innovation of her/his team
Thinks big and has convictions

Senior VP, Americas Operations Resume Examples & Samples

Liaise extensively with the President, Americas on critical strategic matters and business issues, and lead the operations organization within the Americas region
Partner with the other two regional operations leads and the Chief Global Operations Officer to align on global operations strategy and plan, while driving global results
Drive planning, budget development, and strategic priorities to shape and execute operations strategy and objectives
Partner closely with the President, Americas and the Equinix leadership team to drive teamwork and a progressively collaborative, transparent, entrepreneurial and people-centric culture
Establish strong relationships and collaboration with key stakeholders in alignment and support of the Equinix Customer Experience
Externally represent Equinix to Fortune 1000 customers, partners, and consortiums/panels/standards groups
Oversee data center operations, including establishing key KPIs, SLAs, metrics and measurements (including performance, capacity, availability, budget)
Inspire, motivate, and maintain a culture that optimizes the passion and potential of Equinix’s employees
Establish critical business continuity plans, including the design and implementation of disaster recovery preparedness, detailed project and program management, data center move process, and logistics coordination
Plan and budget management for a complex multi-hundred million dollar operating budget
15+ years demonstrated track record of facility operations management and maintenance; leadership and cross functional management experience
Demonstrated ability to provide though leadership, think strategically and effectively communicate vision and influence cross functionally
Strong executive presence, polish, and political savvy
Demonstrated ability to build and lead in a matrix managed organization
Excellent communication skills and ability to influence, using simple communications that convey complex concepts in a compelling, concise, and creative way
Adept at balancing intense short term pressures with overall long term goals
Strong relationship builder and collaborator
Able to succeed in an entrepreneurial environment
Bachelor’s Degree required, Master’s Degree preferred