National Operations Resume Samples

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I Cremin

Issac

Cremin

725 Vandervort Ville

Houston

+1 (555) 650 4921

725 Vandervort Ville

Houston

Phone

p +1 (555) 650 4921

Experience Experience

Chicago, IL

National Operations Manager

Chicago, IL

Schaden-Moore

Chicago, IL

National Operations Manager

Lead the NAFO operations team and all related process or value stream activities
Manage & coordinate major equipment repairs, fleet equipment acquisitions and retirement. Oversee preparation of equipment acquisitions for rental readiness
Implementation of standard business processes across all areas of responsibility
Design, implement and execute national strategies and projects
Manage the annual fleet physical inventory. Ensure that all pertinent personnel are trained on inventory procedures
Create and maintain Standard Work Instructions for the Operations Department
Work closely with the Field Sales team out in the field, training, coaching and supporting them to achieve their goals and KPIs

Boston, MA

Closing Specialist, National Operations

Boston, MA

Ondricka Inc

Boston, MA

Closing Specialist, National Operations

Develop and maintain good working relationships and image of Company with customers
Assist on document preparation
Develop and maintain bi-monthly, monthly, quarterly and annual reports, as necessary
Participate in Special Projects
Maintain closing file in SureClose
Organize file and submit file to Post-Closing Department with instructions
Prepare Order Sheet, forward email, or give complete information on new orders to Pre-Closing Dept

present

Los Angeles, CA

Senior Manager, National Operations

Los Angeles, CA

Abshire-Carter

present

Los Angeles, CA

Senior Manager, National Operations

present

Responsible for the ~$50M premises budget for the Toronto CCC
The Senior Manager is responsible for ensuring that the Customer Concerns team consistently meets the Service Level Agreement deadlines set by Office the President and Team Voice while ensuring a high quality product
Standard office environment
Travel several times per year for periods generally less than one week, usually planned
Frequent ad-hoc request from senior officers, deadlines and unplanned operating problems expected at this level
After hours work is common, with frequent evening and weekend support
Act as the primary Relationship Manager for the Sales, Services, Specialized and Operations Management teams nationally

Education Education

Bachelor’s Degree in Engineering

DePaul University

Bachelor’s Degree in Engineering

Skills Skills

Excellent interpersonal skills – able to work within a team
Excellent organization skills – able to prioritize work and meet deadlines
Project Management (ability to establish goals and develop and implement plans of action)
Strong numerical skills
Ability to interface with colleagues at all levels within the organization
Ability to handle complex and difficult negotiations and influence stakeholders
Comfortable and experience working with technology (solutions)
Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel
Strong leadership qualities
Strong problem solving capabilities

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National Operations Manager Resume Examples & Samples

Lead the NAFO operations team and all related process or value stream activities
Manage & coordinate major equipment repairs, fleet equipment acquisitions and retirement. Oversee preparation of equipment acquisitions for rental readiness
Implementation of standard business processes across all areas of responsibility
Design, implement and execute national strategies and projects
Manage the annual fleet physical inventory. Ensure that all pertinent personnel are trained on inventory procedures
Create and maintain Standard Work Instructions for the Operations Department

Tech, National Operations Resume Examples & Samples

Provide immediate and accurate responses to inquiries from law enforcement agencies involving subscriber information, accounts, system security, harassment, and fraud pursuant to presentation and existence of a lawful order or legal process and response to general inquiries permissible under LRC guidelines
Provide immediate and accurate responses to inquiries from subscribers inquiring on Comcast policies and process to obtain information their account
Produce daily operations report for LRC and Engineering teams containing summaries of identified metrics for review by team leadership. This report also contains any system and tool outages affecting the daily operation of the LRC
Responds to and properly escalates trouble calls/alerts/emails in a timely and professional manner, assuring internal appropriate and established timelines are met
Perform data preservations as directed by lawful orders issued by criminal or civil authorities
Contribute to application/tool development and process automation within the Legal Response Center via input from personal experience or peer related suggestions. Participate in concept design and requirements definitions. This may involve performing testing and feedback of automation solutions
Use on the job experience to develop, improve and enhance documentation supporting team problem analysis and resolution. Maintain and update Methods and Procedures documentation as process changes are implemented
Provide support to LRC by actively participating in LRC and IIS project calls with various teams and business units in Comcast, representing the position of the LRC and providing minutes summarizing LRC critical information. Presentation of information may be made to engineering team for review and action if necessary
Complies with all established policies and procedures
Associates Degree in Information Systems Technology, MIS, or related field desirable, or equivalent work experience
Excellent oral/written communication and inter-personal skills
Experience in Security, Call Center operations and/or working with law enforcement agencies
Demonstrates excellent organization, communication, and time management skills

International / National Operations Analyst Resume Examples & Samples

Five to twelve years of experience with deliberate planning and the Adaptive Planning Process
Must have recent operational experience with developing and executing strategic guidance to completion of COCOM level one through level four contingency plans,
Creation and dissemination of orders and directives to provide guidance to the DoD community
Staff experience researching and writing white papers, compliance reports and assessment reports in support of activities for defining policy
Ability to develop briefing materials, administrative, and logistics support

Title Specialist, National Operations Resume Examples & Samples

Performs Title Curative functions – simple curative which includes but is not limited to: ordering payoffs, judgment liens, surveys, HOA statements
Resolves problems involving several concrete variables in or from standardized situations
Issues documents in accordance with departmental rules, legal or statutory requirements
Performs other duties as assigned by manager

Title Specialist, National Operations Resume Examples & Samples

Performs title curative functions for simple curative issues including: obtaining HOA and Tax statements, searching public records for releases and foreclosure deeds
Performs complex curative functions including obtaining releases for prior liens, reviewing foreclosure documents, obtaining payoff statements, reviewing vesting issues and knowledge of the mobile home conversion process
Ensure necessary steps are taken to resolve title curative discrepancies within established deadlines
Work in multiple systems and insert all applicable data into the various databases
Ability to determine issues that should be escalated
Adhere to any changes made to the flow process as implemented based on the internal and/or Client’s request
Exemplify the company culture, mission and vision on a daily basis by actively participating in company values and standards
Participates in team meetings to gain knowledge of business updates, operational issues and Servicer needs
Share best practices and contribute to the team environment
Minimum of 2 years' experience in national title curative resolution
Familiar with a variety of the field's concepts, practices, and procedures
Basic understanding of risks and liabilities of title
Experience with Microsoft Office including Excel, internet applications and/or company specific databases
Ability to meet goals and deadlines in a fast-paced, results oriented environment within established department set guidelines
Understand and carryout oral, written directions or policy/procedure formats

Post Closing Team Lead, National Operations Resume Examples & Samples

Maintaining open communication and providing superior customer service to the closing agents, outsourced vendors, and all other respective parties
Full Regional Closing Q; Reviewing and executing all closing documents on behalf of the seller
Approving, executing and returning the HUD’s in advance enough time for the closing agent to perform the closing
Date Entry for confirming closings; i.e., entering accurate actual closing dates, billing the title files
Entering the Shadow Credit Premiums/Confirmed Closing note with date, to insure the capture of accurate income for SLS

Closing Team Lead, National Operations Resume Examples & Samples

Monitor Daily projected closings to insure all assets close as contractually obligated
Maintaining open communication and providing superior customer service to the closing agents, outsourced vendors, and all other respective parties to the closing transaction
Open/Complete appropriate tasks for those respective assets and their documents to insure the file moves as designed
Deeds, all – review the deed to insure it’s correct in regards to legal description, buyer name and signature lines for seller
Verify all disclosures match HSC approvals
Monitor incoming HUD’s for review and approval (balancing closing costs per approval) in connection with the asset’s contract, expected closing date and HSC approval
Entering all HUD’s into the client’s accounting system within the designated time frame
Confirm all seller proceeds are wired per required time frames
Responsible for the development and implementation of departmental activities and organization policies, practices, procedures, and attainment of operating goals and are designated according to functions, activities, or type of department assigned
Organizes resources to ensure effective meet department/function goals

Title Specialist, National Operations Resume Examples & Samples

Performs Title Curative functions – both simple and complex
Handles variety of functions within a functional area
May assist in mentoring other Title Processors

Director, National Operations Resume Examples & Samples

Bachelor’s Degree (B.S.) or equivalent from four year college or related experience
Minimum seven years managerial experience, HVAC industry experience preferred
Computer skills and proficiency in MS Office software
Demonstrated leadership experience with the ability to motivate and inspire others and ensure that employees are highly engaged with their work
Ability to adjust priorities and manage time wisely in a fast-paced environment
Ability to communicate in a clear, concise, understandable manner, and listen attentively
Performance Management, Staffing, Management Proficiency, Coordination, Coaching, Developing Standards, Financial Planning and Strategy, Process Improvement, Decision Making, Strategic Planning, Quality Management

Senior National Operations Manager Resume Examples & Samples

Direct recent experience in front of customers addressing maintenance program execution and sales support
Experience related to managing Service Operations for Building Services (Mechanical, Electrical, Building Automation, Life Safety and Security)
Experience related to organizational culture change in maintenance organizations through change management methodologies
An understanding of the basic value proposition of Analytics and Fault Detection
An understanding of the technical architecture components of Analytics and Fault Detection methodology, software and systems
A technical understanding of data acquisition requirements and considerations from BAS Systems
Experience with using Fault Detection and Analytics to drive maintenance and energy improvement projects a plus
An understanding of mature maintenance practices including predictive services a plus
An understanding of how to architect, implement and manage building performance improvement programs
Demonstrates and applies advanced knowledge of concepts, practices, and procedures for area managed and good knowledge of other areas in the company and how they interact. Demonstrates full understanding of management approaches for work direction, motivation, and performance management
Bachelor’s degree in Electrical or Mechanical Engineering or other technical field or equivalent combination of education and experience
Typically 10+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above. Advanced degree may be substituted for experience, where applicable
LI-KBS

National Operations Manager Resume Examples & Samples

Work closely with the Field Sales team out in the field, training, coaching and supporting them to achieve their goals and KPIs
Achieve set targets through increasing sales, monitoring trade spend and increasing market share
Lead the development of key categories growth strategy, provide category insights and direction that lead to business improvement
Build and maintain strong strategic customer relationships to accelerate both current and future growth opportunities
Conduct regular business reviews with customers to ensure objectives are understood and aligned for mutual benefits
Execute key cycle objectives which include developing and implementing promotional plans and activities
Be an experienced results oriented leader with the ability to coach and motivate your team
FMCG industry with direct experience in a pharmacy channel, ideally with operations management experience
Collaborate and influence across multiple stakeholders
Be commercially astute with the ability to view from multiple perspectives
Have agility to meet changing demands; as well as be proactive and impactful
Be results orientated with efficient planning and organization skills

Executive Assistant National Operations Resume Examples & Samples

Performs administrative duties: reads and sorts mail and email, schedules appointments, makes photocopies and sends faxes
Answers telephone, provides information, and takes messages as required
Maintains highly confidential hotel, policy and employee information
Secures all travel arrangements as needed by department
Orders all office supplies
Schedules meetings and appointments with other executives and departments
Greets and screens visitors in person and on the phone, to ascertain nature of their business
Composes correspondence and written material
Ensures that communication/promotional material are properly circulated among the Far East Marketing department personnel
Compiles basic analysis
Facilitates the telemarketing program in terms of issuing lists and documenting results
Enforces the privacy of all guests and limits requests for information about such guests in accordance with hotel policies
Ensures confidentiality of all casino information
Performs other job related duties as requested
At least high school diploma or equivalent
At least 1 year of casino experience or equivalent business background

Title Specialist, National Operations Resume Examples & Samples

Minimum of 2 years’ experience in related field (Collections, Loss Mitigation, Foreclosure/Bankruptcy, Loan Processing)
Excellent interpersonal communication skills
Persuasive and professional communication skills

National Operations Manager Ess-gs Kenya Ltd Resume Examples & Samples

Define and implement the ESS Strategy
Identify key industry trends and market trends
Ensure strategy is aligned with the overall G4S Kenya strategy
Analyse and identify key business challenges and identify interventions where appropriate
Ensure targeted financial performance
Achieve set Revenue Growth
Microsoft PowerPoint – Basic level
Shaping the market environment
Setting strategic direction
Driving superior performance

National Operations Manager Resume Examples & Samples

Overseeing the front-line operation for Australia – understanding, analysing and driving forward our complex day-to-day logistics to ensure exceptional service levels always
Leading each component of our operations – whether it be ensuring we have enough riders in the fleet, that supply matches demand, and that riders have all the support that they need
Building a platform to sustainably scale – understanding what needs to be improved to increase efficiency and effectiveness of the teams, and what we need to build now for the future
Designing the required organisational structure – and building the team to make it happen
Bringing together our current markets, and building capabilities to ensure further domestic expansion – ensuring our local operations departments are coordinated, working in the same way, in the same direction, as well as providing the linchpin with other departments
Leading the local strategy – understanding the cultural, legal and competitive landscape to ensure we are constantly evolving and innovating to respond to needs
Coordinating with central departments – working with all the supporting departments (central team, product, procurement, etc.) to ensure both that the AU market has their needs catered for, and they are coordinated with upcoming changes to product, processes and strategy
Ability to work and thrive in a fast-paced environment across Australia’s regional offices
At least 3-4 years of operations management, or consulting experience
Experience with operational change and project management
Exceptional organisational skills and attention to detail
Confident communication skills for reporting to stakeholders at different levels, ability to influence people across the organisation
Driven and confident personality, who can keep a cool head in a crisis
Entrepreneurial mindset and a willingness to get your hands dirty

National Operations Manager Resume Examples & Samples

Bachelor's degree in Engineering or other technical field
Comprehensive field experience and knowledge of lighting control
Strong lighting application knowledge - highly technical
Experience with designing Light Control Solutions including creating of One-Line diagrams, schedules, etc
Experience in quoting the signed solutions and ensuring that products and services are properly budgeted
Excellent verbal and written communication skills, computer skills, financial skills and effective project management skills
Room shades control applications

National Operations Manager Resume Examples & Samples

Knowledge of printing & promotional products industry
Demonstrated strategic planning
Proven negotiation and influencing ability
Excellent relationship management skills across functions and regions

Closing Specialist, National Operations Resume Examples & Samples

Prepare Order Sheet, forward email, or give complete information on new orders to Pre-Closing Dept
Review purchase agreement and comply with all terms
Place order with 1031 Intermediary, as necessary
Coordinate with Title Department to clear objections
Advise Title Department when high liability approval required and/or reinsurance
Coordinate with Title Department for underwriter(s) approval signature(s) on high liability approval
Instruct Closing Coordinator and or Closing Assistant on what curative matters need clearing; i.e., payoffs, lien payoffs, update taxes, assessments, etc
Assist on document preparation
Coordinate with Title Department for updated title commitment
Balance Closing File Ledger
Maintain closing file in SureClose
Organize file and submit file to Post-Closing Department with instructions
Prepare invoices when necessary
Track payment of invoices
Develop and maintain bi-monthly, monthly, quarterly and annual reports, as necessary
Participate in Special Projects
Maintain current knowledge of Stewart operating divisions, products and services
Develop and maintain good working relationships and image of Company with customers
Ability to perform overtime work as necessary
Other duties or special projects as assigned by supervisor
Prior experience in a similar position or prior commercial or residential real estate experience
Proficiency with Ramquest, Resware, SureClose, Microsoft Word, Excel and Access preferred
Knowledge of Internet applications
Knowledge of real estate terminology
Ability to learn alternative closing systems when necessary
Ability to create support materials (i.e., databases, spreadsheets, etc.)
Ability to work without direct supervision
Capable of multi-tasking, working under pressure and meeting deadlines
Excellent written and oral communication skills, particularly phone
Strong customer service skills for both internal and external customers
Strong organization and interpersonal skills
Self-motivated, results oriented individual

National Operations Resume Examples & Samples

3-5 years previous work experience, with 2-3 years previous insurance or financial services experience
Project Management (ability to establish goals and develop and implement plans of action)
Ability to interface with colleagues at all levels within the organization
Clear and concise oral and written communication skills
Comfortable and experience working with technology (solutions)
Ability to handle complex and difficult negotiations and influence stakeholders

Senior Manager, National Operations Resume Examples & Samples

Act as the primary Relationship Manager for the Sales, Services, Specialized and Operations Management teams nationally
Represents the needs of the CCC Management team in Canada, Colombia and Mexico to find innovative solutions to operational challenges that are systemic or arise due to an emerging business need
Assesses current operational processes and make strategic recommendations for improvements through policy, process or system enhancements
Gains buy-in for recommendations from the Senior Management team to implement operational improvements
Leverages relationships with the CCC Projects & Process Improvements and IT&S teams to ensure seamless integration
Acts as the first point of contact for the Client Centre Technology team as well as the Business Lines seeking operational support and feedback for operational issues and new campaigns and initiatives
Leads an integrated, national "Voice of the Customer program" (Net Promoter System, Team Voice, Office of the President, Ideas in Action, CCC/Branch Partnerships) to deliver strategic benefits for the CCC
Leverages customer feedback gathered from multiple sources to proactively identify areas of opportunity that will drive the greatest benefit for the customer experience; create a mechanism to share key insights and subsequent action plans with the CCC Senior Leadership team and Business Lines partners
Provides key insights driven out of the NPS analysis process to determine how to best improve First Call Resolution and overall Customer Satisfaction
Shares inner loop recommendations with the CCC Leadership team and outer loop issues with the Customer Experience team for prioritization and resolution
Leads/monitors the administration (maintenance, Portal access) of the Net Promoter System process as required
Works with CCC Projects and Business Lines to prioritize and recommend policy, process and technology changes to improve the customer experience
Maintains oversight on operational policies/procedures to ensure consistency and adherence to support an excellent customer experience
Leads the identification and resolution of system degradation and outages to successful resolution; communicate proactively with front line employees and the CCC Leadership team to ensure that solution-oriented information is provided in a timely and consistent manner
Leads and delivers enhancements that reduce costs and improve productivity/controls and service levels for the Customer Contact Centres nationally
Ensures proper controls are in place to govern systems access to meet established Bank standards and to ensure that employees can seamlessly carry out their daily job responsibilities
Manages and maintains the Business Continuity Plan for the Toronto Contact Centre, constantly evaluating the plan to ensure new business priorities are taken into consideration. Support BCP partners (other CCC sites and other Business Lines as required.)
Identifies systemic operational gaps that need to be addressed as part of the Operational Risk
Undergraduate degree in related discipline and/or 5 to 10 years related work experience
Thorough understanding of the Contact Centre environment at Scotiabank, sales and service
Thorough knowledge of the Bank’s policies and procedures
Excellent problem solving, communication, strategic influencing and relationship management skills are essential
Strong technical knowledge of the Contact Centre applications and how they work together to be able to design/recommend solutions when significant customer-facing issues arise
Lead the BA team to establish/maintain physical and logical access for ~300+ new employees each year. Accuracy and timeliness is critical to ensure that onboarding of new hires is not disrupted
Management/leadership of the national Monetary Write Off process with a current projected budget of $4MM to $8MM annually. Team reviews 1,000+ monetary transactions on a daily basis and confirms corrective action. Key role in helping the CCC achieve its financial targets through operational efficiencies
Responsible for the ~$50M premises budget for the Toronto CCC
The Senior Manager is responsible for ensuring that the Customer Concerns team consistently meets the Service Level Agreement deadlines set by Office the President and Team Voice while ensuring a high quality product
Proactive communication and resolution of national system issues affecting the customer and employee experience during evenings and weekends
This is a complex role requiring proven skills in relationship management, strategic influencing, communication and problem solving
Required to manage competing priorities and influence multiple stakeholders, especially the CCC Leadership Team
Must be an experienced leader, able to motivate and ensure sustained performance among direct reports nationally

National Operations Director Resume Examples & Samples

Ensure client satisfaction by providing a seamless interface to client; demonstrate leadership, responsiveness and creativity
Accomplish key performance indicators and service level agreements as identified by client and conduct regular Quality Assurance audits
Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client
Effectively lead staff by clearly communicating expectations, accountabilities and providing performance feedback for continuous improvement
Mentor, develop and train peer and direct report team members
Oversee the development and management of the capital and zero-based expense budgets for the account
Develop monthly/quarterly variance reporting on the operating budget
Any and all other duties and tasks assigned
Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis. MBA preferred
Minimum of 7 years facility management experience including knowledge of building systems and mechanical/electrical systems, architectural maintenance, and instrumentation/automation
Proficient in Word, Excel and other Microsoft Office Suite programs
Excellent interpersonal and supervisory skills; strong emphasis on customer service
Success working with subcontractors/vendors supporting mutual safety objectives

National Operations Manager Resume Examples & Samples

Providing sound and innovative strategic facilities management advice in order to improve business performance
Effectively Managing risk and compliance within a large and diverse national portfolio
Reviewing and managing the delivery of services provided by external subcontractors to ensure that agreed operating targets and standards are met or exceeded
Overseeing and fostering the national Facilities Management (FM) team, the preservation and development of intellectual property, the enhancement of service quality and standards
Identifying operational efficiencies and improvements to processes which enhance performance in the areas of cost, quality, safety and customer service and ensure cost effective service delivery
Managing OH&S and Environmental Management systems, ensuring all statutory compliance requirements are met,
Overseeing the national building inspections program
Ensuring accountability and transparency in the delivery of services and management of budgets
Communicating across all functional groups to ensure the smooth functioning of the specialist teams and the mitigation of risks
Guaranteeing 100% commitment to protecting sensitive information and ensuring all services adhere to security, compliance, legislative requirements
Over 8 years’ experience within a similar role across a large portfolio
Proven team leadership capability
Strong working knowledge of OH&S and Facilities Management systems
Excellent stakeholder engagement and relationship management skills
Working with Children Clearances

National Operations Manager Resume Examples & Samples

Manage the underwriting and claims audit process nationally, ensuring that all business requirements are consistently adhered to
Contribute to the analysis of strategic performance and preparation of regional and operational strategic plans and reporting
Ensure compliance with management directives and statutory regulations
Assist with the development, streamlining and implementation of new policies, processes and procedures to meet business needs
Maintain knowledge of industry changes and domestic trends
Engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives
Build and manage internal and external relationships across functional organisational and geographic boundaries to achieve goals
Provide input into the annual budgeting process
Analyses risks and proactive monitoring of internal and external risks
Identifies opportunities that are consistent with the strategy of the business
Establish appropriate measurement techniques and reporting systems
Manage business planning activities including all aspects of running to assist with the development and implementation of regional sales and underwriting strategies
Implementation of business planning activities and the tracking and monitoring of achievements against all set objectives and action plans
Develop operational strategies in anticipation of key business requirements e.g. the forecasting of underwriting gaps, product portfolios, accreditation gaps
Participate/Lead national projects
Develop, review and drive efficient underwriting, claims and credit control processes
Extensive experience in a similar Operations position, ideally within the insurance or financial services sector
Strong stakeholder engagement skills and ability to influence senior leaders
Ability to work in a fast paced and ever changing environment
Experience in developing operational strategies and driving change to ensure successful outcomes
At least 8+ years experience in all aspects of operations
Relevant tertiary qualifications

National Operations Manger Resume Examples & Samples

Partnering with Services Strategy and Governance CoE to manage retained services across all sites, including implementing effective Supplier Governance programmes
Serving as facilities SPOC to service provider(s) across ANZ and developing professional and technical relationships that help to ensure quality service delivery
Providing recommendations for annual budgeting, including headcount predictions, operating expense and capital requirements
Partnering with CoE to prepare detailed specifications for tendering and operational processes and supporting negotiation and contract award processes
Monitoring service provider compliance with security, safety, quality and environmental requirements and adherence with agreed SLAs and KPIs
Engaging with key stakeholders across the business and working together to drive a high performance, continuous improvement culture
Extensive experience in facilities management, including experience in developing and leading facilities project programs
The ability to develop strong stakeholder relationships and use these to drive organisational change
An understanding of key impacts on customer perception and experience, and how to shape these positively and effectively
A working knowledge of site subcontracted services including catering, security, cleaning, etc
Ability to work independently and as part of a multi-national team; and
The flexibility to travel regularly between sites

Title Team Lead, National Operations Resume Examples & Samples

Minimum of 2 years’ experience in Title Clearing or Title Curative
Practical work experience within real estate
Working knowledge of real estate titles
Demonstrated proficiency in organizing and prioritizing work
Ability to effectively handle multiple assignments with minimal supervision while meeting department performance measures
Understand and carryout oral and written directions
Proficient PC skills in business-related software, CPI is a plus
Must be flexible and have a positive attitude as well as the ability to work under pressure
Ability to frequently perform light work by exerting force to move five pounds or more, including, but not limited to, reams of paper, notebooks, files or stacks of paper and boxes of materials
Self-motivation, detail orientation, organizational and thorough follow up skills

Senior National Operations Manager Resume Examples & Samples

5+ years of experience in subject matter related skills; process expertise skills; process improvement mentoring
Knowledgeable in all aspects of operations (both new systems and service) including business processes, standard practices, tools, and financial systems with a secondary focus on sales administration and general management
Strong networked lighting control products and system knowledge
Experience in engineering and programming Lighting Control Solutions
Experience in commissioning Lighting Control Solutions
Ability to read, write, estimate and negotiate sub contracts
HVAC and Building Automation

National Operations Manager Resume Examples & Samples

Drive the strategy & process improvements for the Commercial & Retail Sales Teams. Work one-on-one with the sales leaders to enhance the Salesforce.com system & increase adoption
Lead a team of Salesforce.com Administrator's that supports an SFDC org of 800+ users
Set the process & maintenance strategy of all data within the SDFC org
Develop & produce dashboards/reports surrounding customer POS trends, SBU trends, new product trends, territory trends, survey results and goal analysis through leveraging SFDC and Business Warehouse (BW)
Bachelors Degree in Business or equivalent
Personal Characteristics Needed: Organized, Detail-Oriented, Highly Analytical, Creative, Multi-Tasker
Marketing Experience and/ or Sales experience
Strong Problem Solving Skills
Intermediate or advanced skills in all MS Office Suite products(Especially Excel)
Embraces new Technology
Salesforce.com knowledge is a plus (or another CRM system)
Ability to interact & assist 500+ sales field reps at any given time

National Operations Manager Resume Examples & Samples

Work closely with CORO VP, General Managers, Operations Managers and Installation Managers to develop plans and execute strategy to achieve performance objectives
Development and implementation of lean processes within operations and installation across the CORO markets to insure continuous improvement. Support new and developing operations in establishing best “back of the house processes. Manage the overall process beginning with sales order entry to technical measures to final installation and service, maximizing efficiency, focusing on top level HOS, reduction of remakes and increased first time through
Work closely with Operations and Installation Managers on every aspect of leading an operations and install team including but not limited to recruitment, selection, on-boarding, performance management, fostering a high performance team culture, effective meeting planning and execution
Optimize the supply chain functions within the branches including shipping, receiving and purchasing. Including utilization of corporate purchased programs and utilization of individual vendors when necessary to quality and cost containment. Coordinate with local CORO leadership and AW resources to leverage our buying power to ensure the best possible pricing for local installation material and reduce waste removal costs
Optimize operations, tech and install capacity plans through partnership with local market leaders to ensure levels are sufficient to meet branch demands and allow for growth
Lead the drive to become a world class customer experience company for operations and installation. Lead the development, execution and adoption of customer experience best practices across the CORO markets and share best practices with the RbA Network. Partner with the VP of CORO, Marketing, ARO and the Homeowner Experience Leader to seek best practices from other industries and bring them to RbA
Represent CORO operations and install in development, implementation and adoption of new processes and technology. This includes in-home specification tools as well as other operational and business intelligence tools
Coordinate with CORO VP, Finance, local CORO leadership and AW Facilities and Real Estate to manage CORO Capital planning, regular maintenance and other facility projects as required
Bachelor’s Degree in business or related field
10 years of business operations and field installation experience
Continuous improvement process management skills
Problem solving ability to find solutions and execute resolution with minimal guidance
Strong team skills with the ability to act as key facilitator to drive for results and affect change
Lean Sigma experience is a plus, but not required

Senior Manager, National Operations Resume Examples & Samples

Assess current operational processes and make strategic recommendations for improvements through policy, process or system enhancements
Gain buy-in for recommendations from the Senior Management team to implement operational improvements
Leverage relationships with the CCC Projects & Process Improvements and IT&S teams to ensure seamless integration
Act as the first point of contact for the Client Centre Technology team as well as the Business Lines seeking operational support and feedback for operational issues and new campaigns and initiatives
Lead an integrated national Voice of the Customer program (Net Promoter System, Team Voice, Office of the President, Ideas in Action, CCC/Branch Partnerships) to deliver strategic benefits for the CCC
Leverage customer feedback gathered from multiple sources to proactively identify areas of opportunity that will drive the greatest benefit for the customer experience; create a mechanism to share key insights and subsequent action plans with the CCC Senior Leadership team and Business Lines partners
Provide key insights driven out of the NPS analysis process to determine how to best improve First Call Resolution and overall Customer Satisfaction
Share inner loop recommendations with the CCC Leadership team and outer loop issues with the Customer Experience team for prioritization and resolution
Lead/monitor the administration (maintenance, Portal access) of the Net Promoter System process as required
Work with CCC Projects and Business Lines to prioritize and recommend policy, process and technology changes to improve the customer experience
Maintain oversight on operational policies/procedures to ensure consistency and adherence to support an excellent customer experience
Lead the identification and resolution of system degradation and outages to successful resolution; communicate proactively with front line employees and the CCC Leadership team to ensure that solution-oriented information is provided in a timely and consistent manner
Lead and deliver enhancements that reduce costs and improve productivity/controls and service levels for the Customer Contact Centres nationally
Ensure proper controls are in place to govern systems access to meet established Bank standards and to ensure that employees can seamlessly carry out their daily job responsibilities
Manage and maintain the Business Continuity Plan for the Toronto Contact Centre, constantly evaluating the plan to ensure new business priorities are taken into consideration. Support BCP partners (other CCC sites and other Business Lines as required.)
Identify systemic operational gaps that need to be addressed as part of the Operational Risk Review process annually and recommend risk mitigants
Support the centralized case management review process (WAFs) to ensure a high degree of accuracy and consistency in the customer experience
Leverage the monetary write off process (credit and deposits) to deliver forward-thinking recommendations that will enable the CCC to proactively manage expenses and meet financial goals set in the Balanced Scorecard
As an audit function, review and reconciliation of partner contracts versus invoices (Teleperformance, Attridge Transportation, NPS)
Proactively manage, research and identify solutions and lead the implementation of physical real estate changes to proactively meet established business and employee needs
Act as the primary relationship manager with the Scotiabank Real Estate department, negotiating new space requirements and telephony changes
Leverage floor plan management software to create better controls around the seating and staffing plan nationally
Lead the creation of a formalized new/existing employee seating request process and an ongoing seating gap analysis process to optimize space and capacity
Make recommendations to support the professional appearance of the Toronto CCC to further promote employee engagement
Ensure Occupational Health & Standards are met and evacuation protocols are adhered to
Ensure the operational support for the CSO @ Home meets the employee and business needs while adhering to the bank’s Flexible Work Option policy and security guidelines
Oversee the annual CSO @ Home inspection process and support maintenance of assistive technology equipment and all other business machines
Work closely with the Financial Officer to ensure that funding requests for real estate projects follow the established business case rules
Demonstrate strong team leadership to motivate and sustain individual and team performance
Foster and develop a strong, positive team environment, driving employee empowerment, innovation and a high degree of engagement
Exhibit an ability to listen, negotiate and communicate team goals
Identify and support training and developmental needs of team members
Manage staffing requirements and departmental workloads, especially during peak periods
Understanding of (sales/service) Contact Centre environments
Familiarity with the banking industry
Knowledge of the Contact Centre applications and how they work together to be able to design/recommend solutions when significant customer-facing issues arise

National Operations Manager Resume Examples & Samples

Work with Branch Managers and Service Supervisors to achieve all service labor objectives and metrics set for Canada (TOR), including profitability targets
Initiate and attain quarterly best demonstrated practice (BDP) process and service cost objectives, budget disciplines, asset management and headcount management to realize Canada (TOR) objectives
Provide direction and support to ensure all maintenance and service field employees are trained and committed to Schindler quality initiatives and objectives
Actively support Health and Safety initiatives by integrating safe work practices into operational procedures, participating in training activities and promoting a culture of safety
In collaboration with Branch Management, Supervisory and Sales personnel, conduct analysis to identify cause of sick units and callbacks, and develop solutions to address unreliable equipment
Work closely with all personnel to facilitate and focus on the retention and growth of our service business
Set route mean time between callback (MTBC) targets in concurrence with Management and Supervisory personnel
Assume active role in the development and training of field hourly maintenance and service employees in conjunction with their direct Supervisor
Ensure all field maintenance and service hourly personnel have annual performance reviews completed
Bachelor Degree – preferably degree in Engineering, Business or Finance
8-10 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment, with at least 6-8 of those years is a senior supervisory or management position
Analytical: ability to think conceptually to have impact, ability to understand complex tasks/situations/problems, analyze them using a systematic approach and identify trends or relationships
Coaching and Mentoring: ability to motivate and guide team members
Communication: Ability to articulate vision and communicate strategy across all levels of the organization
Leadership: Ability to lead by providing clear expectations and standards, delegating responsibilities and holding employees accountable, recognizing employee achievements and addressing performance gaps and fostering team commitment
People Management: Ability to select, train, supervise and evaluate staff
Persuasion: Persuasion is required both internally and externally. Employees, suppliers, consultants, government authorities, internal support groups and customers must frequently be motivated to act or react in a manner to support credibility
Problem Solving: Ability to interpret complex commercial concerns and identify and mobilize appropriate resources, with minimum negative impact; ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
Teamwork: Ability to interact with all levels and be an integral part of the operation
Strategy: Demonstrate the ability to take the role to that of a Strategic partner with the organization
Ability to establish a quality first atmosphere
Ability to travel frequently to the different branches

National Operations Manager Resume Examples & Samples

Oversees the operational and strategic management of client relationships with the primary focus of achieving and surpassing client expectations
Responsible for ensuring service standards are met and direct the efforts of the field team. This will include working closely with various clients, and Site Managers to ensure goals are being met at every site and to the satisfaction of our clients
Works closely with all levels, including senior and executive management, managers and staff at client sites; develop long-term relationships with key decision makers in the organization
Lead internal teams, and client stakeholders to assess, define and refine various strategies and tactics to deliver against business goals. Build commitment and consensus among client sponsors, influencers, operational contributors and financial stakeholders
Excellent communication and interpersonal skills; ability to interact with all levels (frontline to “C" level)
Identify growth opportunities and develop strategies to take advantage of them; work with sales resources to develop growth strategy and proposals. Qualify opportunities, and help to define and influence the client’s requirements in order to present a winning proposal. Present and deliver solutions with cost estimates, business cases, and ROI models. Deliver key presentations to groups including Managers, Directors, and C-level stakeholders
Prepare management reports and present to clients monthly / quarterly / annually. Include current performance, trends, key business accomplishments, highlights and new service offerings. Key items such as accolades, pro bono or corporate responsibility efforts, special projects worked, sites opened under short deadlines, etc. Are also required to be tracked and reported
Responsible for the immediate resolution of issues and concerns raised by the client
Performs personnel responsibilities such as recruiting, performance appraisals, training initiatives, discipline, promotions and termination
Attract, retain and develop staff, ensuring that succession plans are in place for all sites; ensure team enjoys high morale (across across all sites), appropriately rewarded, and consistently delivers exceptional service
Establishes and implements standard procedures for site operations; develops process improvements and identifies opportunity for service enhancements. Oversight of Best Practices, including but not limited to operations manuals, service guides, training, and communication
Manage the overall client/account P&L/billing. Accountable for overall financial performance of each site / office; ensure the achievement of financial targets. Monitor the deployment of labor and equipment resources against contract
Maintain an up-to-date contract overview
Contribute to, and support the efforts of the DSC business and region by providing leadership, sharing best practices and supporting companywide initiatives