Technology Operations Resume Samples

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B Botsford

Brionna

Botsford

40563 Ludwig Canyon

Philadelphia

+1 (555) 456 7341

40563 Ludwig Canyon

Philadelphia

Phone

p +1 (555) 456 7341

Experience Experience

Detroit, MI

Technology Operations Analyst

Detroit, MI

Osinski, Satterfield and Beatty

Detroit, MI

Technology Operations Analyst

Create and maintain detailed knowledgebase and inventory of all processes, workflows, systems supported, staff access, and more
Working closely with engineering and operational teams to identify automation opportunities and solutions to currently manual work practices
Provides effective production support including accurate problem identification, troubleshooting, ticket documentation and customer/vendor dialogue on multiple levels of incidents below P1S1 level
Provide expertise in the full range of technology controls practices: information risk management, business resiliency, IT control policies, problem, incident and change management processes, as identified
Assist with prioritization of all enhancement work such that key roadmap items are delivered on time
Perform post implementation reviews and evaluate lessons learned to implement best practices and process improvements
Create and maintain process workflow diagrams, identify and remediate process gaps

Phoenix, AZ

Group Technology & Operations

Phoenix, AZ

Cormier, Muller and Larkin

Phoenix, AZ

Group Technology & Operations

Provide Business management support for Operations team at various levels of governance (Team meetings, Senior management updates, Town halls, Working groups)
Creates reports that provide insight about our performance in both financials and headcounts
Manage project managers consistent with our management principles
Works with Lead Business Management Analysts to ensure proper cost allocation from service providers (e.g. Finance)
Co-ordinate efforts in implementing the changes to processes, system feeds, management information and workflow (including definition and acceptance testing)
Identify process improvements in the regional and global support models and assist in implementation
Ensure that the programme work is compliant with documented standards, templates, and frameworks, and captured in agreed toolsets

present

Philadelphia, PA

Technology Operations Manager

Philadelphia, PA

Ledner-Huel

present

Philadelphia, PA

Technology Operations Manager

present

Performance management of managers and staff in accordance with corporate guidelines
Work with global operations management to promote risk awareness and compliance, in line with established IT Control policies, processes and procedures
Manage the design, development, and deployment of custom applications, common user interfaces, information and knowledge management portals
Responsible for performance management of managers and staff in accordance with corporate guidelines
Work with PMO to prioritize development projects, manage resource utilization, coordinate project schedules and consolidate projects into logical programs
Complete management responsibilities to include performance management, hiring and coaching of staff, and resource planning
Includes people management responsibilities including performance management, mentoring, coaching as well as team budget responsibilities

Education Education

Bachelor’s Degree in Risk Management

University of Illinois at Chicago

Bachelor’s Degree in Risk Management

Skills Skills

Should be extremely hands with ability and interest to get into the details and resolve issues as they crop up around the remediation exercise
Confidence in their knowledge combined with ability to communicate to a potentially demanding clients
Confidence in the knowledge that they have and ability to communicate
Ability to share and receive information, knowledge and expertise within the team environment
Good knowledge of financial markets
Should be extremely hands with ability and interest to get into the details and support artifact development for adoption by COB teams
Strong relationship management and influencing/negotiation skills – to be able to manage relationships with stakeholders including those located remotely
Strong relationship management and influencing / negotiation skills – to be able to manage relationships with stakeholders including those located remotely
Good communication skills – ability to liaise with both Business and IT users in a clear manner
Strong interpersonal skills with ability to face resistance and be persuasive in generating buy-in

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Technology Operations Analyst Resume Examples & Samples

Minimum of an Associate's degree or other technical school diploma
Prefer experience in a production/support environment with functional experience in incident management and change management
Prefer experience working a in a multicultural department with globally disperse resources and responsibilities

Technology Operations Risk Analyst Identity Access Operations Resume Examples & Samples

Remediate gaps identified through RAMP
Support all internal/external audits and ensure timely and effective response for all requests for information on a priority basis
Maintain evergreen privileged access reconciliation (i.e. ensure no one other than EAA has provisioning access)
Establish project tracking and reporting tools
Ensure that issues are properly escalated and recorded
Minimum 1 - 3 years experience in global operations and/or technology risk management
Prior internal audit experience is preferred

Technology Operations Analyst Resume Examples & Samples

Articulates the business value and impact of advanced technical and non-technical information with ease and knows when to seek more experienced management assistance
Provides effective production support including accurate problem identification, troubleshooting, ticket documentation and customer/vendor dialogue on multiple levels of incidents below P1S1 level
Responds to requests from individual users
Projects excellent command of business knowledge and has the ability to solicit input from internal and external sources
Documents small-to-medium scale projects and delivers presentations with minimal supervision
Is recognized as a positive leader and frequently provides feedback and strategic recommendations to management
Affects change within sphere of influence and leads development of innovative improvements
Implements complex medium- to large-scale projects and has expertise in project management software/process
May be responsible for daily operations during shift by setting priorities and assigning or adjusting workloads
5+ years of overall experience as a Windows Server Systems Administrator in a large-scale distributed environment (minimally 100 Servers), with at least 3 years of experience administering Citrix (XenApp v.5,6 – XenDesktop 7)
3 yrs experience in the following is required
Microsoft Windows 2003-2008 Server/Terminal Services, DFS, IIS, XP, XPE, Win 7
Active Directory Group Policy administration
Symantec Antivirus, NetBackup, ESM Administration
WSUS/SCOM/MOM/SCCM Management
HP Blade technologies, Systems Insight Mgr (SIM) Management
Proficient in writing technical documentation
Must be proficient in more than one specific infrastructure technology
Strong Experience in Deploying and Operating Linux, UNIX and/or Windows at the SA level with a strong bias towards automated deployment and operations experiences
Experience mentoring team members
Demonstrated ability working with minimal supervision
ESX/VMware management
Current MCSA/MCSE Windows 2003-2008 certification
MCTS/MCITP Windows 2008 Certification
CCA Certification
WSUS/SCOM/MOM/SCCM Management/Certification
HP Virtual Connect
RedHat Linux/UNIX
Scripting/development skills VB.Net, ASP.Net, SQL
Proficiency in Python, PERL, Shell Scripting and macro’s
Knowledge of SAN and NAS technologies
Prior experience with banking, credit card/financial applications and systems is a plus
Bachelors Degree or commensurate experience in IT
Proficient in multiple business disciplines / functions; advanced knowledge of multiple major vendors by platform

Technology Operations Analyst Resume Examples & Samples

Manage multiple projects of differing complexity related to access administration operations for applications, platforms and databases
Create and utilize project tracking and reporting tools, partnering with business partners to establish project governance and prioritization
Perform post implementation reviews and evaluate lessons learned to implement best practices and process improvements
Create and maintain process workflow diagrams, identify and remediate process gaps
Create and maintain detailed knowledgebase and inventory of all processes, workflows, systems supported, staff access, and more
Create or coordinate the review and editing of business use cases, procedures, process maps, and any other required documentation to help ensure clear, concise, accurate, and grammatically correct documents
Work with business process owners to facilitate the review and approval of standard operating procedures
Assess needs, identify gaps and develop and implement training plans
Host training across a global operations team
Write and revise standard operating procedures, maintaining a consistent look and feel throughout all documentation
Assess training effectiveness and design of metrics to support assessment
Identify and implement IT operational risk management strategies
Bachelor’s Degree or MBA or a masters degree in Risk Management, Operations or similar discipline preferred
Minimum of 1-3 years of Project Management or related experience preferred, but not required
Minimum of 1-3 years of Business Analysis or related experience preferred, but not required
SharePoint or website development a plus

Technology Operations Manager Identity Access Operations Resume Examples & Samples

Interface with Line of Business Information Risk Managers (IRM)to identify and resolve potential access control risk issues
Commit on schedule and budget constraints for the project. Provides budgetary status of program against plan and future work load
Facilitates business calls for high severity incidents
Manage any adhoc compliance and security-related projects as required by management

Technology Operations Manager Resume Examples & Samples

Supervise security administration activities on various platforms, applications and systems, ensuring access is granted in accordance with the Logical Access Control policy, established standards and procedures
Articulates the business value and impact of advanced technical and non-technical information and understands when to escalate issues
Provide consulting services to internal business partners (i.e. LOB, GTI, GAD, IRM etc.) as it relates to security access
Participate in audit support activities, as they pertain to Information Security, for both internal and external audits
Identifies opportunities and leads effort to reduce problems and optimize support
Delegates project duties to project team and ensure they are on track with project deliverables
Interface with LOB Information Risk Managers to identify and resolve potential access control risk issues
Includes people management responsibilities, mentoring, coaching as well as team budget responsibilities
Promote continuous improvement workflow to streamline the process of producing quality and timely outputs in meeting service level expectancy
Minimum3 - 5years of experience and knowledge of Identity and Access Administration on Platforms (Mainframe,Midrange, UNIX and Windows)
Minimum 2-3 years supervisory/management experience and demonstrated leadership capabilities required
Up to date knowledge of current Information Security trends and potential threats based on weaknesses of various
Software/development packages
A strong sense of customer service, attention to detail and desire for organization
Ability to handle multiple tasks concurrently and prioritize appropriately
Multiple platform administration knowledge (Mainframe Midrange, Unix and Wintel)
Must be able to multitask and adjust priorities quickly
Ability to make sound business decisions and gain cooperation of others
Familiarity with the following products: Active Directory, Citrix, Solaris, Red Hat Linux, BOKs Access Control (KeON), Native UNIX operating systems, AS400, and/or OVMS and TANDEM, ACF2 and/or RACF & Top Secret Security
Software
The following industry certifications are a plus: CISSP, CISA or CISM, Sun Certified System Administrator (SCSA), Red Hat Certified Engineer (RHCE), CA eTrust Access Control, MCSE, PMP, ITIL Foundation

Technology Operations Manager Resume Examples & Samples

Articulate the business value and impact of advanced technical and non-technical information and understands when to escalate issues
Ensure information controls, back-up and recovery strategies are in place across all environments
Document small-to medium-scale projects and delivers presentations with minimal supervision
Delegate project duties to project team and ensure they are on track with project deliverables
Includes people management responsibilities including performance management, mentoring, coaching as well as team budget responsibilities
Work with global operations management to promote risk awareness and compliance, in line with established IT Control policies, processes and procedures
Partner and coordinate with Information Owners, IRMs and Application Support teams and I&AM Controls and Governance to improve controls around access provisioning
Bachelor’s Degree preferred; MBA or a masters degree in Risk Management, Operations or similar discipline preferred
Minimum 1 - 3 years supervisory experience and demonstrated leadership capabilities
Must be able to work in a rotating shift schedule, Ex: 1:30pm - 10:30pm IST, 9:00pm - 6:00am IST

Regional Technology Operations Risk Manager Identity Access Operations Resume Examples & Samples

Management of staff including Staff Engagement, Time management, Performance evaluation and Compensation discussions
Implement risk management strategies
Execute against the vision, goals and critical success factors for this tower
Manage any adhoc compliance and security-related projects as required by management Provide on-going (daily, weekly, monthly, quarterly) analysis and reporting on team performance and progress
Ensure that issues are appropriately escalated and recorded
Minimum 3 - 5 years management experience in global operations and/or technology risk management
Solid understanding of Windows Active Directory Administration

India Regional Technology Operations Risk Manager Identity Access Operations Resume Examples & Samples

Review and analyze RAMP questionnaire responses from lines of business, identify gaps specific to access administration
Provide an objective view of risk reviews, mitigation strategies, operational risk trends, and emerging risks
Prior internal audit experience is preferred. 1- 3 years of experience with risk and controls analysis or related
Industry recognized certifications (CISA, CISM, CRISC) recommended

Technology Operations Analyst Resume Examples & Samples

Coordinate multiple, simultaneous projects for the capacity team
Coordinate and chair meetings with application owners and capacity engineers throughout the capacity review process
Provide follow-up to any identified infrastructure capacity related issues and action items
Interface with Architecture, Development and other LOB teams to gather inputs for capacity reviews
Interface with the performance testing team to understand capacity modeling needs based on performance test results and gather necessary documentation
Interface with Capacity Engineers to create new work flows for process improvement
Produce/maintain Ad-Hoc capacity reports/presentations/scorecards using MS PowerPoint, Excel or Word
Maintain/manage capacity report & related documents in a centralized repository
5 years work experience in Information Technology
Business/Technical degree or equivalent experience
3 years of relevant work experience within a technology environment performing as a Business Systems Analyst
Extensive knowledge of using Microsoft Office products (e.g., PowerPoint, Excel, Word)
Strong written/oral communication skills
Ability to work as a member of a team and individually
Knowledge of various server hardware configurations and performance characteristics is a plus

VP, Technology & Operations Resume Examples & Samples

Provide the highest possible “quality of service”, by providing technical and operations excellence for the station enabling it to provide compelling programming and service to its viewers, clients and partners
Lead the development and the efficient implementation of the business’ technology strategies including development of the stations’ capital plan and management of multiple large-scale projects
Lead, mentor and develop the performance of the whole technical/operations teams including IT, media managers, field operations, production operations and broadcast maintenance
Drive innovation through the implementation of new technology, identification of internal synergies and overall leadership
Coordinate production, engineering, technology and facility needs of the stations and production studios
Facilitate the development and training of IT and engineering employees in the operation
Lead stations’ Environment Health & Safety efforts and related reporting systems. Insure compliance with NBCUniversal EHS overall programs, goals and objectives
Prepare and maintain department budgets, forecasts, plans and reports
Oversee the purchasing of equipment and the coordination of the stations’ technological planning and development
Maintain relationships with vendors, cable companies and satellite providers
Support all operational areas of the stations and their various programming platforms: News, Sales, Marketing, Community Relations, Network News bureaus and in-house production studios
Actively participate in stations’ management staff meetings and the monthly DOT calls with Division staff
BS in Engineering or equivalent experience
Must have a minimum of 10 years of proven broadcast engineering management experience
Demonstrated skills in project management, broadcast production, engineering, finance and labor
Must be a self-starter with strong interpersonal skills and the ability to effectively manage and delegate
Prior television station experience desired
Superior communication skills, both verbal and written
Proven track record as a manager of large teams
Ability to effectively prioritize and manage competing efforts and deadlines on a continuous basis
Prior experience managing in a union and/or blended environment preferred
Ability to create and drive a strategic plan for developing internal talent

RBC Technology & Operations Resume Examples & Samples

Practical experience with an object oriented programming language (Java, C#, C )
An interest in, or experience with financial markets and the use of technology to solve business problems
Leadership acumen and a passion to apply it in a dynamic business environment
Excellent interpersonal and highly developed communication skills (verbal and written)
Confidence in working autonomously or as member of a team
Capability to manage multiple priorities across a number of assignments and prioritize effectively
Ability to resolve any minor conflicts/issues and escalate to others as appropriate

RBC Technology & Operations Resume Examples & Samples

Responsible for incident management and escalation process flow for the desktop environment and servers/ network systems within ESD support process guidelines
Maintain a firm understanding and familiarity with RBC’s common operating environment, enterprise products, infrastructure and telecom technologies
Provide order fulfillment related to standard, qualified networked equipment, non-networked equipment and logical access
Processing and coordination of IMAC (Install/ Move/ Add/ Change) requests (1-9 units)
Demonstrate solid multitasking skills – navigate systems while maintaining an effective conversation addressing the needs of the caller
Maintain data integrity, ensure all accurate and relevant information is captured in Peregrine (document all relevant client service contacts) and adheres to LOB guidelines
Demonstrate effective call handling by achieving Talk Time Goals, Other Not Ready, Post Call Processing and those set within the position’s Performance Enablement Assessment & Development Plan (PEAD)
Demonstrate commitment to First Call Resolution by taking ownership and accountability of reported incidents at first point of contact
Demonstrate thorough effective listening and probing: identifies Callers needs, provides advise and appropriate solutions through the effective use of Problem Resolution Procedures (PRPs) and escalation procedures
Ensure clients’ queries and concerns are responded to in a prompt, helpful and professional manner while promoting user self-sufficiency
Demonstrate professionalism in language and comments used in Peregrine, Email and MOC
Responsible for completion of other duties and projects as assigned or requested by your Manager or ESD Leadership
Manage generic mailbox emails and peregrine bins (group and personal), respond to users and tickets in a timely manner on technical/ software problems
Maintain up to date knowledge management resources on TSC Pro
Work on QRM each month to discuss Severity 1 issues and give recommendation on how to avoid them in the future
Follow up with clients to ensure that their issues have been resolved on time, if not, to escalate using proper channels to resolve the issue
Make use of Severity Calculator to decide the appropriate severity for any complicated issues

RBC Technology & Operations Resume Examples & Samples

Develop and deliver a diverse range of analytics, including but not limited to financial, operations, optimization, and efficiencies
Support teams identify and develop PIs, KPIs, RIs, KRIs, and metrics
Assist teams develop and continuously improve SLAs, OLAs, and scorecards
Support teams develop process performance dashboards based on business requirements
Support analytical requirements from the processes, improvement and efficiency management teams
Collaborate with internal and external teams to develop analytical models and various analytical communications
Build excel models, drive analysis and communicates results to senior management
Assist with analytical support for the budget and forecasts requirements
Identify key opportunities for process improvement and efficiencies initiatives through financial analysis, benchmarking and best practices
Develop key process improvement and efficiency management measures, metrics and cost drivers
Assist in providing analytical support to GTI Transformation initiatives
Work with Key stakeholders to identify potential areas for analytical support across GTI
Seek out industry trends and organization knowledge to understand alternative approaches / solutions to analysis
Assess ambiguous situations and problems, provides clarity and drive a solution with supporting, succinct analytics
Interact daily with senior managers across assigned businesses and core functions on the full range of matters related to multi discipline service quality, and/or transformational change (strategies, structures, processes, costs, and technologies)
Position is a trusted partner of GTI, T&O organization, and all assigned Business/Functional lines
Provide superior client experience and strengthens relationship with business partner
Collaborate with colleagues across the organization to get things done
Promote a mindset for sustained success, growth and diversity

RBC Technology & Operations Resume Examples & Samples

Provide support on new initiatives (small to large of varying complexity)
Support Active Directory deployment and integration opportunities for RBC enterprise
Research and analyze business and system needs, exploring alternative options to recommend technology solutions and designs that meet sponsor needs and PLC deliverables including component reusability, data sharing and security
Coordinate activities related to the detailed design phases for small to large projects/ programs identifying, tracking and resolving technical issues
Provide input into high level and detailed technical specifications for small to medium projects in accordance with PLC, security and architecture documentation objectives
Contribute to successful project completion by identifying risks and developing/recommending mitigation strategies
Participate in the evaluation of 3rd party vendors and software as well as due diligence exercises
Participate in walkthrough reviews of all technical specifications, programs and unit test plans
Take part in small to large group meetings for technical design, decision making, problem solving and task implementation

RBC Technology & Operations Resume Examples & Samples

Maintain operational knowledge and technical expertise of the many network technologies including routing, switching, IPT, as well as security and application delivery technologies including firewalls, load balancing, and proxy
Ensure network management tools are updated with incoming / outgoing devices to ensure appropriate surveillance is in place
Attend planning and implementation meetings to ensure the smooth transition of new network infrastructure that is supported by the Global Integration Network Services team
Identify and provide input to continuous improvement opportunities
Work collaboratively and in partnership with other RBC Global technology support teams to effectively support our clients
Ensure processes are established to provide maximum availability and highest level of service to all clients
Quickly introduce new hardware / technologies in Production environment as required
Responsible for leading network incident management activities ensuring restoration is in line with established SLA’s
Ensure service management tickets are updated to reflect current state
Participate in rotating 24/7 on-call blackberry support as scheduled
Maintain operational knowledge of the tools required for network support
Leverage opportunities to educate / train based on real time occurrences and formerly scheduled training sessions
Participate in overtime as required

RBC Technology & Operations Resume Examples & Samples

Professional with experience in information security and other general IT functions
Bachelor degree in computer and/or IT related disciplines
Experience in a Security Operations Center environment preferred
Certifications in information security preferred (eg. CISSP, GCIA, GCIH, GREM, CEH)
Incident Handling and forensics
Conflicts and issues resolution and escalation
Ability to research and analyze security threats
Microsoft Windows and Unix Operating Systems basics
Networking knowledge with TCP/IP packet level knowledge
Network traffic analysis
Knowledge in Security devices and Malware detection technologies
Common exploitation techniques
Automated security monitoring systems and log correlation including log collection and SIEM components

Stores Technology Operations Analyst Resume Examples & Samples

Must have extensive experience in development of reporting, metrics, and dashboards, including excellent Excel charting and reporting skills
Experience with incident/support ticketing systems and process workflow
Must have working knowledge of SQL queries, databases and data structures as it relates to metrics development
Must have good detailed planning skills and be able to develop and manage the tasks and deliverables of a project plan
CS, BS or equivalent degree preferred or 3+ years of experience in technology projects

Senior Technology Operations Manager Resume Examples & Samples

Minimum 5-8 years management experience in global operations or technology
Proven experience managing large technology operations of 30 or more people, including staff and management at multiple levels
Proven leadership skills with excellent track record in delivering high performance
Excellent communication skills; Customer focused and professional
Proven presentation skills including the ability to communicate risk posture clearly and concisely
Ability to mentor and provide strategic view in to talent development
Ability to manage and drive technology operations and risk management projects
Strategic thinker; makes appropriate business decisions and gains cooperation of others
Results oriented; ready to challenge the status quo for continuous improvement
Strong understanding of information security and risk and control policies; Industry recognized certifications (CISA, CISM, CRISC) recommended
High level of energy and can work under pressure with minimal supervision
Flexible to travel when required based on business demands

Technology Operations Manager Identity Access Resume Examples & Samples

Participate in audit support activities, as they pertain to access administration, for both internal and external audits
Provides team guidance and leadership on troubleshooting department issues
Answer general inquiries regarding information security practice or security access
Capable of translating business requirements into functional technology requirements

Director, Consumer Technology Operations Resume Examples & Samples

Oversee the correctness and viability of the current sites and services, responding to and identifying areas that need correction and initiating processes to make those corrections personally or through others
Drive internal process and awareness around real time bug reporting, tracking and resolution routines
Create standards for bug categorization, resolution and reporting. Reporting will include protocols for escalating bugs to senior leadership as well as broad communication when needed in the event of an extended outage
Working collaboratively with other key stakeholders, develop and implement on call procedures and protocols
Standardize and update new hire interviewing procedures as well as onboarding practices for initial training
Assist in the career development of the staff, actively mentoring individuals and the community on advanced technical issues, and helping leadership identify career growth opportunities
Strong technical credentials, with a minimum of 5 years of technical and product leadership, including proven software deliverables
Strong knowledge of currently used systems and a proven ability to hire top candidates and developing them over a 5 year period
BS/MS in Computer Science, or equivalent work experience

Technology Operations Risk-ib IT Head Resume Examples & Samples

Managing relationships with senior stakeholders in IB IT and respective businesses, including the first line of defense IT risk function. Understand the key risks relating to specific areas of their responsibility and influencing and delivering messages to the appropriate stakeholder, demonstrating value through thematic risk assessments in-line with the wider Operational Risk Framework
Partnering with the divisional IB IT and IT Risk teams to ensure the regional execution of technology risk best practices
Providing robust and effective challenge to the IB IT, including themes identified through the analysis of the risk register, control testing results and metrics. The role will also challenge remediation plans to key technology risks
Ownership of any targeted risk reviews for IB IT as directed by Technology Operational Risk management
Attending any appropriate risk forums where IB IT technology risk matters are discussed and strategic direction is agreed. This will include presenting any proposed key risks to regional stakeholders
Govern adherence to Technology Operational Risk policies for IB IT
Assist in the preparation of aggregated risk reporting to senior risk committees and forums, such as ICS, CARMAC, ExB and BoD
Maintain and improve subject matter expertise and industry knowledge through training and self-development

CIB F&bm-cross Lob-technology & Operations Resume Examples & Samples

Process Market Data invoices,
Resolve billing disputes
Perform operating margin analysis
Accrue for outstanding liabilities
Completion of monthly GLRS process
Experience with Market Data
Basic understanding of accruals and prepaid expense accounting
Invoice reconciliation and billing dispute resolution
Comfort liaising with business and risk managers
Ability to build and maintain partnerships within the various product aligned businesses and across other corporate financial, treasury, and accounting groups
Existing relationships and networks within JPMorgan CIB community an advantage
Ability to understand business drivers and requirements and influence middle and front office partners to deliver solutions to business issues and problems
Bachelor’s degree in Accounting, Finance, or Business
Excellent desktop/spreadsheet/database skills
Ability to multi-task in a constantly changing environment
Able to critically challenge with the goal of identifying control issues

Technology & Operations Analyst Resume Examples & Samples

Isolate network and hardware issues based on ability to identify system and network errors
Monitor services on a multi-layer corporate network
Provide live support during live/large streaming events
Performs basic encoder functions including stopping, starting QA and teardown of events
Performs basic commands on Windows and Linux/Unix operating systems
Resolve/escalate tickets and reported issues in a timely manor
Document and report technical issues to management
Completes documented shift work and event support
Escalation of problems to senior personnel, management, or appropriate support teams
Clearly articulates technical findings, issues, and outcomes to team members
Provides detailed documentation for all projects
Basic network understanding
Support experience
Ability to work flexible hours
Ability to work weekends
Ability to work holidays
24/7 On Call Primary Contact responsibilities

Live Streaming Technology Operations Analyst Resume Examples & Samples

Assist with architecting of streaming platform including encoder, network, storage and distribution design
Identify problems/issues and resolving or providing data to resolve with minimum downtime
Leads team during live/large streaming events to ensure proper execution of distribution content
Configure live streaming profiles to support various video platforms
Work on Windows, Linux/Unix operating systems to start, stop, debug, and create services
Leads efforts to establish procedures and workflows to increase efficiencies
Works closely with engineering teams, support teams and vendors to design and implement solutions to support product, department, and team goals
Mentors and supervises work within team
Work with development teams of product suites to test new products/product releases
Takes ownership of generating reports that shows CDN metrics and overall user experience
A minimum of 5 years experience in the realm of transcoding baseband video to multiple digital formats
Programming languages: PHP, Perl, HTML, JavaScript, CSS, XML
In-depth knowledge of the life cycle and related work flows of digital content
Exhibits leadership qualities
Strong organizational, multi tasking and customer service skills
Help desk/call center service experience
Degree in Computer Science or related field of study; or equivalent work experience

Technology Operations Manager Resume Examples & Samples

Identify business requirements for both the skills and number of staff; identify current capacity and competencies; develop and execute plan to address gap and ensure appropriate corporate/other (HR etc.) resources are available to meet evolving business requirements
Establish and maintain quantitative staff capacity, productivity and performance measurements that are used in resource management and planning, synchronizing and refining processes such as resource capacity management, recruitment, capability development and training & education, with resource forecasting data and professional expertise
Managing all service delivery resiliency, efficiency and participate in Audit programs
Ensuring engineering standards and products are integrated across the unix and virtual platforms
Will be responsible for training team members and driving key projects
Will be responsible for prioritizing tasks, projects, managing SLA’s, client relationships
Resource and project management, client escalations and demand fulfillment
Will be responsible for preparing operational reports (utilizations, SLA, etc)
Will be responsible for driving RCA
Service Request/Change process – Assignment, adherence, data quality, client updates and metrics
SLA Adherence – Week in review (Utilization and Efficiency Reporting)
Demand vs Supply analysis by shift
Progress Tracking of large initiatives (upgrades/refreshes/new functionality), lead automation initiatives across regions to reduce man efforts
Continuous Service Improvement initiatives (ticket reduction etc)
CSA (Audit) review and tracking working with the controls team to provide updates
Handover Management to cross regions
Effective communication/interaction with Senior Management in various LOBs with respect to changes, handling of DR/major events and any incidents that would have occurred due to change
B.E, or equivalent degree
Working in a complex distributed technical environment
Experience with deploying and administering distributed platform Operating systems(Standard & Enterprise if applicable)
Knowledge of multiple clustered environments
Minimum 4-6 years of team management experience in a production support environment
Minimum 6-8 years of relevant experience in managing Operations
Familiarity with scripting & automation tools. Should possess knowledge on C or Perl shell scripting
ITIL Process experience - Incident Management, Change Management & Problem Management required
Exposure with Sun-Solaris, Redhat, VCS, AIX Operating System

Administrator, Technology & Operations Resume Examples & Samples

Perform tasks such as sorting/ distributing/ collecting/ indexing and retrieving documentation and information to or from other internal departments or institutions and/or filing activities such as daily organizing/ filing/ retrieving files, archiving historical documentation and arranging for secured shredding activities on a timely, accurate and efficient daily or monthly basis
Stage, record and verify a variety of data for processing and/or further handling
Input data from documents into applications, as required
Identify incoming data/ documents for further handling/ processing
Prepare and send records for storage/ archiving. Retrieve and package records for offsite storage weekly, or as required. Complete required data on storage transmittals accurately. Request records from storage/ archives, as needed
Distribute and collect documents (e.g., securities, cheques/checks, counter receipts, legal papers) between assigned physical locations, securing all items being carried in accordance with insurer and regulatory requirements and Bank policies and procedures (P&Ps), priorities and deadlines on a timely, accurate and efficient basis
Arrange for PO overnight courier services, as requested
May cross-train others and/or back-up other functions within the business unit in accordance with service level agreement (SLA)
Provide input into the continuous improvement of business processes and procedures within the scope of the work team
Identify and resolve discrepancies in accordance with standard procedures
Respond directly to standard inquiries from internal business partners or other Product Operations (PO) teams according to guidelines
Some knowledge of standard desktop applications used by the business unit
Knowledge and understanding of the business unit’s key products and services, processes and controls
Some understanding of risk and regulatory requirements of the role
Knowledge of equipment used by the business unit, as assigned
Some knowledge and understanding of routine procedures/ processes of the work team
Knowledge of transactional documentation types, workflow priorities and deadlines of processing areas that interface with the business unit
Basic problem-solving skills
Some investigation skills
Some customer service skills
Some interpersonal skills
Some sorting and organization skills
Basic written and oral communication skills
Some personal computer and keyboarding skills
Ability to meet the demands of a fast-paced, deadline-oriented environment

Technology Operations Analyst Identity Access Resume Examples & Samples

Supervise security administration activities on various platforms, applications and systems, ensuring access is granted in accordance with security control policies, established standards and procedures
Identify opportunities and leads effort to reduce problems and optimize support
Provide leadership and mentoring to IT project and work teams
Propose process changes to improve the efficiency and quality of work
Responsible for the overall success of the operations and ensures the task is completed on time and within SLA and are aligned with the business' strategies
Minimum 3 - 5 years experience in identity and access administration, global operations and/or technology risk management

Director of Technology & Operations Resume Examples & Samples

Actively participate with senior station business managers in conceiving, planning and executing digital initiatives in support of strategic and operating plans
Set and manage the technology and operations priorities for the station to achieve business goals; develop and manage expectations for technology and operations
Development, strategy, and product development to accommodate business requirements
Develop technical and operational processes to create an open collaborative environment and enhance work flow
Manage technology vendor relations; explore and evaluate vendors to expand our technology base and provide improvements in the overall audience experience
Explore innovative solutions and oversee the rollout of new technology solutions and integrations between technologies arising from new business needs and existing systems, including integration with joint venture partners and subsidiary companies
Lead and manage the Technology and Operations team
Preferred Bachelor’s Degree and minimum five years’ experience in broadcast operations/technology with management role
Demonstrated strong leadership, team building and written/verbal communication skills
Demonstrated strong project management experience
Working knowledge and experience in various IT and Broadcast technologies
Automation and server systems knowledge a must
Strong budget management skills, including experience compiling expense and capital budgets, as well as labor budgets
Experience in working with multiple unions
Working knowledge of FCC requirements
Experience managing a multi-channel/multi-platform operation

Field Technology & Operations Manager Wnbc Resume Examples & Samples

WNBC trucks located primarily located at Fort Lee, but also at other locations in NJ, Long Island City, Long Island and NYC
Strategic planning and execution of field initiatives
Forge and foster collaborative relationships with other technical teams at WNBC and with Network News field operations
Responsible and accountable for leading and managing field projects from conceptual stage through design to launch including budget tracking and reporting
Seek opportunities to reduce spend/increase newsgathering efficiency by implementation of smart technology
Budget responsibility and accountability. Expense control and management
Minimum 8-10 years of managing mission critical field operation at a TV Station: preferably in News
Prior experience in staff management and team building
Prior experience in managing a union represented workforce. (NABET)
Extensive prior experience in newsgathering technologies and working with newsrooms and dealing with the demands of the editorial teams
Bachelor's degree, preferably in Engineering, TV Production, Computer Science or related field, or equivalent experience
Strong Vendor relationship
Effective leader
Enthusiasm is a must; demonstrates passion for the role
Ability to effectively juggle multiple projects and tasks
In depth knowledge of existing and evolving newsgathering technologies
Cisco, technical certifications desirable

VP / Infrastructure Technology Operations Resume Examples & Samples

Focus on associate and manager management & development; experience with competency-based management program; coaching & listening and providing timely feedback to your associates; experience with interviewing candidates, making hiring decisions, performance management, and a working knowledge of complex OE/Employee Labor topics
Set input, understanding & can execute/manage a technology strategy; having the ability to set challenging yet attainable goals for associates and managers, and performance management; requesting, managing & monitoring work efforts
Understand current processes, promote adherence, and provide recommendations for process improvements and formalizes new process as required, considered the process owner
Thrive with ambiguity, help to clarify and set direction
Ensure compliance with all software licensing agreements
Perform contractual vendor management including SLA management, tracking, and complex vendor negotiations including contract review
Perform budgetary management and understands lights-on, non-discretionary & discretionary work
Lead the budget planning process for area of support, understand complex budgetary concepts including amortization, depreciation and SOP98 usage, responsible for setting, monitoring, and approval of related expenses
Actively manage load & resource planning
Oversee multiple concurrent work streams, manage projects & work efforts to a Service Delivery LifeCycle process (SDLC)
Understand risk & impact to the business, ability to recommend risk mitigation strategies and options for the business to consider
Demonstrates advanced knowledge of with the following technologies: Mainframe, Microsoft and Linux/Unix (RedHat, AIX, Solaris) servers, VMware and Citrix virtualization, Storage area network (Hitachi/EMC), Middleware (Apache, WAS, IIS, MQ), and Microsoft desktops and associated software
Demonstrates advanced knowledge and understanding of physical data centers
Demonstrates advanced knowledge and understanding of ITIL/ITSM practices, including Service Desk, and Change, Incident, Problem, Configuration Management processes
Demonstrates advanced knowledge of automated build/deployment tools (e.g. Urban Code)
Demonstrates advanced knowledge of automation and monitoring tools
Demonstrates advanced knowledge of business continuity (BC) and Disaster Recovery (DR)
Knowledge of system development methodology
Knowledge of principles of functional and unit testing
Advanced knowledge of relational database technologies
Advanced knowledge of web-services architecture and implementation
Advanced knowledge of continuous integration tools

Technology & Operations Internship Resume Examples & Samples

Application development
Mainframe run and upgrades
Risk management
Business intelligence
Data integration and management
Network infrastructure
Configuration management
System testing and change management
Production environments support
Business resiliency and contingency planning
Digital technology marketing
Core banking platforms

Technology Operations Analyst Resume Examples & Samples

Answer calls from internal users, providing effective first-level support and documenting your work in Humana’s tracking system
2 years of corporate IT experience, with Windows XP Pro and general networking skills
Working knowledge of all Microsoft Office applications, including Word, Excel and Access
Experience with Customer Care Portal 2 and MetaVance
Fluency in Spanish is a plus

Manager Technology Operations Resume Examples & Samples

Establish and maintain effective and productive working relationships with business partners, vendor partners and service providers, as well as other teams across
Bachelor’s degree in Computer Science, MIS, or related. (Equivalent experience considered)
3-5 years of relevant experience
2+ years of experience providing day-to-day oversight/supervision to a team of technical employees and/or vendor partner resources
3-5+ years of broad technical experience with proven expertise in several of the following areas: servers, networks, hardware, operating systems (Windows, UNIX, Solaris, Linux, AIX), virtualization software, middleware and related base build infrastructure and software
Experience and subject matter expertise in the web and distributed computing environment, as well as mainframe experience
2+ years of experience and proven success identifying and implementing opportunities for improvement to configurations, procedures and process to enable greater availability, capability and efficiency
Preferred certification in ITIL Foundation
Direct people-management experience to include performance management
Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa
Experience working in the financial services industry or other similar, highly regulated environment

Service Specialist, Technology & Operations Resume Examples & Samples

Conduct governance and oversight functions
Assist business units in applying appropriate standards and/or guidelines to support the daily internal control governance for WBPO business units
Manage and resolve day-to-day issues related to internal controls with business partners-Coordinate and schedule workflow to meet business unit SLA/deadlines
Ensure escalation process is followed and escalate to the next level issues that are not being resolved in a timely manner
Maintain key control to ensure operational integrity of the Database used to support the control governance process
Develop and implement process enhancements to improve the reporting and process efficiency of control governance and escalation process Conduct P&P compliance testing for WBPO business units (sensitive positions, signing authority,etc.)
Identify,track and escalation of deficiencies identified during the governance and oversight activities and submit review report providing details of finding(s)
Keep current with Corporate Standards and Practices related to audits and reviews
Provide ongoing support to the continuous improvement process of the business unit
Assist business units with the development of action plans (s) to close gaps identified during Control reviews
3-5 years of financial services experience in compliance,institutional operations and operational control management
Knowledge in any of the following areas;Capital Market Products(Derivatives,Foreign Exchange,Money Markets, Fixed Income,Equity Operations),Payments,Trader Services,Retail Operations and Brokerage/Investment Operations
Candidate Characteristics:-Working knowledge and understanding of regulatory requirements such as;(Sarbanes Oxley,Basel II,IDA,FDICIA)-Internal auditing and risk management assessment skills and knowledge(internal controls,adetection and understanding activity level controls business units)
Accounting degree with a background of work experience in the Financial Sector preferably BMO related
Advanced analytical skill to review incident(s) related to internal controls and determine the best course of action to be taken to close gap and/or high light process gap
Strong interpersonal skills both verbal and written (good communicator,procedure writer)
The ability to work under pressure to complete a variety of tasks within tight deadlines
Good to advanced working knowledge and understanding of the following software applications;Access,Excel and Word Skills Set
Achievement Orientated-Flexible/Resilient/ Resourceful (multi-task to meet changing schedules)
Problem analysis and resolution skills
Ability to work independently and meet deadlines

Senior Manager Technology Operations Resume Examples & Samples

Identify constraints to raw material supply and production capacity. Support Material Planning team to align material and component supply with demand
Work with Continuous Improvement and Manufacturing Excellence teams to optimize the manufacturing process for the defined technology
Document best practices for the defined technology and manage the proliferation of the process documentation with all affected locations
University Degree, preferably textile engineering, industrial or chemical engineering

Director of Technology / Operations Kmov Resume Examples & Samples

20% Manages personnel, in compliance with applicable bargaining unit agreement, and equipment of the technical department and other station areas
20% Manages the daily operations of the studio and transmitter facilities including modernization, new construction, safety, and security
20% Communicates with staff and other departments within the station. Participates in staff meetings and ensures information is exchanged and disseminated between staff and other departments
10% Prepares and manages technical department budget. Ensures department spending is within budget
10% Prepares and oversees capital project management activities related to plant improvements, new construction and news/production assignments. Ensures completion by estimated time line and brings project in or under budget
5% Maintains the physical plant (studio/transmitter) to acceptable levels of operational requirements by OSHA, FCC, federal, state and local agencies. Performs hands-on technical equipment maintenance
10% Oversees IT systems and their integration with broadcast equipment. Acts as primary contact with Meredith IT
5% Administers the engineering portion of the Strategic and Business Resumption plans in compliance with corporate policies
100%

Technology & Operations Project Mgmt Internship Resume Examples & Samples

Create Gantt charts and keep track of project milestones and deliverables
All students must be eligible to work in the US
All students must be available to work 40 hours/week
All students must provide their own housing and transportation for the duration of the internship
Undergraduate students in their Junior or Senior year
Advanced Microsoft Office (Excel, Powerpoint, Visio, etc.)
Excellent communication and problem solving skills
Knowledge and interest in media production and distribution

Technology Operations Manager Resume Examples & Samples

Maintaining BAU and drives strategy for request processing and incident management
Providing root-cause analysis and process improvement recommendations when service levels are not met
Identifying opportunities to automate or streamline current processes
Serving as primary point of contact for site specific audit activities
Promoting security awareness across the firm on an on-going basis
Evaluating and execute appropriate staffing plans in order to achieve departmental goals
Providing governance and approval for expense related to shift differential and drive overall compensation planning in accordance with HR policies while adhering to budget guidelines
Monitoring and ensuring client satisfaction
Bachelor's Degree in Computer Science or equivalent experience; Master’s Degree is preferred
5+ years experience in identity and access administration, global operations and/or technology risk management is required
3+ years management experience and demonstrated leadership capabilities

Technology Operations Analyst Resume Examples & Samples

Processes and verifies transactional data files such as ACH files; performs any assigned data analyses
Runs and distributes requested reports and system generated documents such as notices and forms
Strong technical and troubleshooting skills with broad knowledge of Microsoft Office, Windows operating systems, networking, server administration, basic scripting and programming (SQL), FTP and VMWare
Proven ability to prioritize workload and multitask in a high-pressure environment
Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics
Excellent customer service and problem solving skills with the ability to work independently while supporting a team environment
Flexibility to work non-traditional shifts such as evenings, weekends and holidays as needed
Banking or financial services industry experience preferred

Credit Risk Analyst Technology & Operations Resume Examples & Samples

University degree/college diploma or equivalent
Successful completion of Canadian Securities Course (CSC) or equivalent
Solid knowledge and understanding of firm policies on credit limits and diversification
Good understanding of the credit risk and regulatory requirements
Good understanding of industry practices and risk reporting fundamentals
Strong relationship management and customer service skills
Ability to multi-task and function in a fast-paced environment

General Manager, Technology & Operations Resume Examples & Samples

Bachelor’s degree, MIS, Computer Science or Engineering
Minimum 10 years of experience within the Information Technology field, possessing a broad range of technical understanding, including infrastructure technologies, Hosting Services, Networking and virtualization and cloud technologies
Minimum 10 years of experience managing contracts with IT service providers. With deep understanding of on-shore, near-shore and off-shore delivery models. SLAs, governance, vendor performance management, etc
Minimum 5 years of experience managing mission critical operational environments including IT Disaster Recovery strategies (preferably automotive based)
Minimum 5 years of experience in strategic IT planning with demonstrated project management and analytical skills. Solid understanding of IT platforms including Cloud technologies and strategies
Excellent leadership and management abilities
Strong commitment to a team environment
Ability to quickly adapt to new situations
Strong initiative and drive to achieve results under stressful or challenging situations
Understanding of emerging technologies related to IaaS and Cloud Computing, as well on implementation strategies
Strong Communication and presentations skills – interpersonal, presentation and written
Contract management and governance
Master's degree, MBA, MIS or Computer Science Degree desired
Solid understanding of the planning and execution of organizational and cultural change programs
Knowledge of VW Global IT Organization and its operations

Technology Operations Center Manager Resume Examples & Samples

Supervise a team of operations professionals while being responsive to internal & external customers requiring assistance
Leads & conducts critical incident triage, resolution and post incident review
Provide extended hours support for the TOC staff. This will include outage reviews, general questions, management responsibilities, escalations, and any other issues for resolution
Assist in the professional and technical development of team members, enabling them to set goals, monitor, mentor, coach, and assist team members to deliver quality support
Work closely with delivery and engineering team to develop standardized processes and procedures to efficiently monitor, evaluate and repair system deficiencies
Directs and conducts continuous improvement research by analyzing alerting trends and metric reports
Perform various supervisory duties which including but not limited to conducting regular employee/staff meetings, setting performance expectations, hiring and maintaining operational resources in the group, performance evaluations, following disciplinary action procedures and documenting human resource issues
Supervisory responsibilities of 10-15 employees
Bachelor's Degree in Operations Management or Business Management or the equivalent in education and experience. Master's Degree in Operations Management or Business Management preferred
5 - 10 years of experience working in an IT operations environment
Previous experience in an IT leadership role
Ability to work with internal groups, vendors and other suppliers in the support and maintenance of services
Ability to develop, document, and publish operational processes and procedures
Must demonstrate leadership and problem solving abilities through work experience
Ability to work well under pressure is critical

Technology Operations Center Operator Resume Examples & Samples

Analyze system/manual alerts and react as required by the documented procedures
Raise, assign, escalate and follow up Operational Incidents in accordance with the company’s Incident Management process; performs tracking and management of Incidents to resolution
Ensure accurate and timely updates to Incidents at all times. Ensure the communication of Incidents and status updates are of high quality and contain accurate and up-to-date information
Execute routine support procedures and batch processes; monitor results to ensure batch production completion within service level guidelines
Generate and distribute reports in accordance with the Incident Management procedures and TOC standards
Provide input and feedback for the development and improvement of communications, processes and procedures
Perform administrative tasks for NOC Tools, contact, escalation and mailing lists and other documentation or systems
Participate in shift rotation for 24 x 7 x 365 operation
Follow all documented procedures to fulfill job responsibilities
May be assigned to maintain logs or journals pertaining to information regarding activities performed to pass on to next shift, update and maintain statistics information for department management use or cross-training into other operator shifts
Vocation or Technical Training in Computer Operations or Operations Management
Associate, Vocation or Technical Degree in Computer Operations or Operations Management preferred
Previous relevant work experience. Computer operations experience preferred; previous experience working in shifts is mandatory
Experience working in a framework of formal Incident Management processes and exposure to company-wide ticketing systems are essential
Experience of working in a customer focused environment
Working knowledge of monitoring platforms and applications
Familiar with basic troubleshooting in Windows or Network environments
Proficient written and verbal communications
A+ Certified or equivalent experience
ITIL foundation holder

Technology & Operations Level Resume Examples & Samples

Develop, test and maintain of .NET/C# and C/C++ components, integrating with existing trade processing application
Successful project completion, participates to all the phases of the development life-cycle until successful implementation of the change (from early inception to post-implementation support)
Recommend & implement solutions for application monitoring & healthcheck
Provides technical support for the application
Respond to audit requests on system maintenance and enhancements
BS/MS in Computer Science or Software Engineering
MCSE Data Platform
Strong understanding in database design & modelisation
Proven practical experience with SQLServer 2005, 2008 and/or 2012
Proven experience in system monitoring and performance analysis
Strong understanding of Windows System Security
Strong understanding of networking and network monitoring
Goodverbal and written communication skills
5+ years experience in software development with a solid experience in testing
Previous experience maintaining/enhancing Trading Interfaces in a high volume environment required, with an emphasis on order state management, trade management, and exception handling
Professional level knowledge of C#, C and C++
Practical experience working with large production Windows server base (disaster recovery, fail-over, load balancing)
In depth knowledge of design patterns and architectural frameworks used to solve common UI performance constraints
Hands on experience in Java based server component design and development a plus
SWIFT (ISO15022) Protocol knowledge would be ideal

Senior Technology Operations Risk Manager Resume Examples & Samples

Risk Management Group
Business operational risk teams
Bring experience in a technology operational risk management, ideally with experience within Securities technology in the financial services industry
Understand and be comfortable operating in a segregated support area
Ability to exercise initiative and be able to follow through on issues with minimal supervision
Detailed knowledge of control processes and best practice in IT controls
Excellent understanding of risk management frameworks and relevant certifications (CISA/CRISC)
Ability to write/ present clear and concise reports
Ability to identify and analyse risks and develop effective and efficient strategies to manage risks

Risk Manager, Technology & Operations Risk Resume Examples & Samples

Develop, monitor and review risk related materials to support regulatory requirements, the enterprise- wide risk management framework, and good governance principles
Support effective enterprise-wide risk management and governance framework
Provide acquisition integration support
Manage and oversee special projects and initiatives
Broad business and/or industry knowledge
In-depth knowledge of Bank products, processes, organization, and interrelationships gained through 5+ years of experience in multiple roles
In-depth knowledge of enterprise-wide risk management and governance principles
Proficiency in Microsoft office products
Undergraduate degree or related experience in a business-related discipline
Graduate degree considered an asset
Excellent relationship management, project management, facilitation, and communication skills
Excellent negotiation and influencing skills
Ability to research unfamiliar territory and develop action plans/recommendations
Ability to provide strategically-focused advice and counsel
Ability to develop relationships and act in a consultative manner with multiple internal and external stakeholders, including senior executives, Regulators, and members of Boards of Directors
Ability to work and act independently and/or with a team

Upto VP, Global Technology & Operations Resume Examples & Samples

Work with Team, Business Partners and Clients to provide and promote quality service solutions
Proactively manage the day to day servicing enquiries of all assigned clients
Provide advisory services to clients
Log, investigate and resolve all enquiries in a timely/accurate manner in accordance with Service Levels
Provide consistent service and keep clients informed on status of all outstanding enquiries
Liaise with local/overseas Bank’s, Business Partner’s and Preferred Banking Partner’s at all levels
Analyze monthly client enquiry statistics to identify trends and recurring issues
Attend, prepare and drive internal/external client meetings and/or presentations
Market Treasury Service initiatives, successes and strengths to new/existing clients
Actively participate in client planning and RFP processes
Participate in assigned local and/or regional projects as required
Provide back up support to other Client Services Advisor and be a team player
5-6 years Client Service experience (preferably within an international/domestic payments banking environment
Strong interpersonal and problem solving skills
Excellent written, communication and telephone skills essential
Excellent typing and PC skills (Windows, Word, Excel, Powerpoint (an advantage), MS Office)
Working knowledge of treasury, trade or cash management services
Ability to work in high pressured environment and meet tight deadlines
Experience with account opening, product or service documentation an advantage

Technology Operations Manager Resume Examples & Samples

Partner with Regional Manager to provide leadership in a team environment and providing guidance when needed
Work with business and risk managers to establish parameters of certifying access to relative applications/platforms/databases
Verify users logical responses to certification of business applications, according to pre-set of system rules and policies
Perform security and change control related tasks in compliance with the Information Technology Risk standards for Access Certifications, standard operating procedures and reference documentation
Promote continuous improvement to streamline the process of quality assurance
Coordinate data collection and confirm readiness to initiate access certifications and notifications
Monitor communications for appropriateness of content and escalation
Position Change Events (Terminations and Transfers)
Bachelor’s Degree preferred; degree in Risk Management, Operations or similar discipline preferred; or equivalent work experience
3+ years in a leadership capacity role
5+ years experience in Access Administration, global operations and/or technology risk management; or equivalent work experience
5+ years experience in a Customer Service discipline
Understanding of key controls and how they impact the business from an operational or systems perspective
Proficient knowledge of access account administration
Ability to prioritize and execute on multiple, simultaneous, complex priorities, while multi-tasking
QA experience is a plus
Problem Solving / Troubleshooting skills

Technology Operations Analyst Resume Examples & Samples

Minimum of 3 years Network Support in an Enterprise Data Center environment
Minimum of 3+ years Cisco experience
Minimum of CCNA Certification required, CCNP is preferred
Minimum of 1+ years experience working with Checkpoint or similar services
Minimum of 1+ years experience working with VPN
Cisco Nexus Infrastructure experience
Must have the ability to multitask
Must have the ability to work independently and as part of a team
Must be willing to modify work hours in order to meet change windows and participate in an on-call availability rotation
Bachelor’s Degree in Computer Science or related field of study
Knowledge of Hypercom a plus
Protocol Analysis Software - Wild Packets, Wireshark knowledge is a plus

Senior Technology Operations Engineer Resume Examples & Samples

Create reports using incident management tool
Mentor and perform knowledge sharing with junior staff
Create and enhance recovery procedure
Use department website for contacting appropriate contacts
Bachelors Degree in Computer Science, Information Systems or related field
3+ years supporting customer facing applications with production access
3+ years of Linux/Unix/Windows system power-user experience
Understanding of how systems/components work together (i.e. OS, applications, network, database)
Red Hat Certified Technician and/or ITIL v3 certifications preferred
Unix/Windows scripting (shell, perl, powershell, etc) is a plus

Director Portfolio Management Technology Operations Resume Examples & Samples

To manage the Technology Operations organisation's performance in line with the Global Education and Technology Strategies
To provide transparency across technology investment for Technology Operations
To provide a point contact for transparency of global technology investment into central team for reporting and tracking
To report on agreed KPIs and metrics into the Technology Portfolio Management function in Portfolio Delivery and Performance Management
To provide Opex management and commercial leadership across all contracts under Technology Operations responsibility balancing operational needs with our drive for optimized 3rd party spend
Workforce planning and implementation of agreed programs to support Technology Operations workload and sourcing plans
Management reporting of Technology Operations performance across the various technology pillars
Governance of all various aspects of Technology Operations ensuring best outcomes in an efficient/effective manner
Transformation programmes, and business as usual activities
Facilitates the process for prioritising investments within the portfolio for Technology Operations
Provides regular and standard information to central Technology Portfolio Management team in order to facilitate consolidate of all technology investment and identification of associated common risks and issues

Senior Administrator Technology & Operations Resume Examples & Samples

Responsible for the escalation of issues to the Manager, Fund Analysis
The role has the authority to monitor and track performance measurements from which volume production and resource utilization can be assessed
Two years working experience, Accounting experience is an asset
Strong organizational skills to prioritize various tasks and projects
University degree or equivalent
Operational abilities in automated network and application software tools, including external software
Able to manage multi-task in a pressured environment
Able to explain procedures and legal requirements clearly and concisely
Ability to work in a fast paced team environment
Highly developed relationship management skills

OS Server Provisioning to Production Technology Operations Analyst Resume Examples & Samples

Build and lead a global team dedicated to high quality server provisioning in support of critical service delivery projects
5-10+ years of experience delivering data center infrastructure products and services (server, storage and
Expertise with two or more server operating systems including Redhat Linux, Microsoft Windows, Sun Solaris, IBM
Technically proficient in server hardware/software, network and storage technologies as stated above
Excellent verbal and written communication skills with experience in direct internal and external customer relationship

Technology Operations Analyst Resume Examples & Samples

Conduct day to day business as usual support for the JP Morgan technology infrastructure operations
Resolve/monitor incidents, end-user requests, and escalations as appropriate, working closely with the relevant technology teams
Carries out root cause analysis and resolution of recurring incidents
Processes and approves technology changes
Lead and represent Global Technology Infrastructure Philippines GSC in building relationships with the Global Technology teams
Conduct vendor performance review
Facilitate deployment of regional and global projects as local GTI representative
At least 5 years of IT experience, preferably within the financial services sector
At least 3 years demonstrated experience at a manager level, being able to articulate proven staff development and

VP, Technology Operations, Card Services Resume Examples & Samples

In this role you will have management accountability for more than 35 core and ancillary systems supporting the product lines accounting for more than 100 million transactions (online, user and file/report delivery) daily
The position is critical to maintaining the Fiserv commitment to quality and will have a direct impact on our industry credibility and client satisfaction ratings, as you ensure interruptions are minimized and problems are addressed quickly
As a critical thinker with exceptional problem solving skills and a proactive mindset you will find this job rewarding and challenging, as you work with cross-functional teams throughout the enterprise to ensure Card Services remains an example of Fiserv values with commitments to quality and service delivery
If you enjoy working in a fast paced and high stakes environment with exceptional visibility within all levels of the organization this is the job for you
You should be comfortable leading dynamic teams directly and indirectly in critical and time sensitive situations
Additionally, you will be asked to provide direct and indirect leadership influence throughout the card services’ organization, particularly in the technology area or on technology initiatives
Oversee and ensure the integrity of all production systems on a day to day basis to ensure uninterrupted services
Manage the teams responsible for all support activities in the Card Services’ IT organization
Ensure that all performance goals for product lines are met (e.g., Service Levels, Sev Events, etc.)
Ensure that all systems processing online transactions (e.g., Debit and Credit authorizations) maintain minimally acceptable FCI (failed customer interactions) by optimizing performance on these systems via standards, process and procedure
Review and approve all production implementations and change requests (expedited and emergency)
Partner with the CIO in all necessary executive-level updates on performance or severity event issues
Management oversight for all Change Advisory Board propositions and approvals in the Card Services and Enterprise Technology Group environments
Partner with Enterprise Technology Group Zone Command Centers to ensure the optimal operating environment within the data centers for day to day system integrity and management of incidents
Lead and manage the migration and consolidation of multiple data centers
Work directly with senior leaders in the Client Services and Account Management organizations to ensure customer satisfaction at the product/platform performance levels
Drive operational and cultural change efforts that may impact intra- department processes
Define operational methodologies, establish appropriate process controls and develop materials, tools and approaches to embed these disciplines
Remove roadblocks preventing delivery of excellent technology operations throughout the organization
Lead and mentor direct reports to develop and maintain a high performing team focused on exceeding customer expectations
Effectively manage team talent via recruitment/development of high performing team members, setting clear expectations for and providing timely feedback on individual and team performance, and taking corrective action when necessary
Contribute to long range planning and annual operating plan strategic discussions
Extensive and broad knowledge of the organization, industry and relevant external forces, with a significant understanding of how the role of Card Services participates within the financial services industry
Ability to assess operational issues to determine root cause and appropriate long term solution
Significant knowledge of the financial services technology and the industry
Exceptional leadership skills and ability to motivate employees to perform at peak standards
Knowledge of budgets, financials, and statistical analysis
Bachelor degree required; MBA or related field preferred
Minimum of 10 years of relevant experience in a multi-level production support/operations environment, preferably in Card Services or comparable industry
Minimum of 5 years of experience working with leveraged services and off-site data centers
Ability to create structure in a fast moving, rapidly growing, and changing team environment
Strong analytical skills and ability to build consensus
Ability to work/lead resources in a matrix organization

Streaming Technology & Operations Analyst Resume Examples & Samples

Compile and maintain the live event streaming schedule for ESPN International
Participate in the day-to-day operational workflow for Iive event streaming
Execute defined processes to validate the quality and availability of live content streams
Provide Tier I/II support, responding to escalations from Affiliates, Vendors and internal teams
Strong organizational, multi tasking and communication skills
Experience in the realm of encoding and/or transcoding baseband video to multiple digital formats
Degree in Computer Science or related area of study; or equivalent work experience

Senior Manager Technology Operations Footwear Resume Examples & Samples

Manage effective upstream relationships with Futures team and Brand Operations to identify new development requirements and define handover timelines and clear roles and responsibilities
Manage project plans to outline the required defined technology infrastructure and capabilities to be developed and timelines. Capabilities may include, but are not limited to: facilities, machinery, software, and human resources
Provide project tracking and regular reporting on the status to internal stakeholders
Work with Brand Operations to manage development allocation and ensure that workload is aligned with the capabilities of the suppliers for defined technology
Provide technical support to Development teams on the defined technology projects related to pattern engineering and yarns applications
Identify constraints to raw material supply and production capacity.Support Material Planning team to align material and component supply with demand
Where new machinery is required, monitor the machinery suppliers’ capacity and machine lead times to ensure that machinery purchases are aligned to the production requirement
Develop communication paths and contacts between T1 and T2 as new factories adopt defined technology. Ensure alignment of lead times, ordering process and quality requirements between T1 & T2
7 years’ experience in textile industry or footwear
Additional experience and knowledge working with molding processes for thermoplastics or flat knitting, steam molding process is preferred

Technology & Operations Internship, Datg Resume Examples & Samples

Project Management Focus: Liaise with both operational and technical teams. Manage target dates and expectations. Independently identify potential impacts of new and on-going initiatives
Business analysis of large-scale initiatives, Build business case study
Financial analysis of large-scale projects, identify measurements for ROI
In-depth engineering analysis
Demonstrated graduate-level skill related to a focus area listed above
Strong technical / analytical skills. Excellent problem solving skills required
Strong written and verbal skills. Business acumen
Experience with and knowledge of most computer operating systems

Group Technology & Operations Resume Examples & Samples

Project Manage and drive implementation of Offboarding initiative execution in multiple countries in APAC in parallel across various stakeholder groups
Be the key point of contact between Central Offboarding Execution Team and Regional COB RTB organization as well as other regional stakeholder groups around offboarding impacts and support requirements
Drive issue resolution around any problems or concerns that crop up in each APAC location around offboarding execution
Ensure appropriate regional stakeholder engagement and buy in and effective operation of regional governance and oversight around offboarding execution. This includes flagging regional concerns back into global teams as needed and ensuring stakeholders globally as well as regionally /locally in each country are appropriately briefed on implementation progress including status/ risks & issues and items for escalation
Support analysis around APAC platform landscape for offboarding exercise and identify appropriate processes and protocols that may require following
Actively monitor, manage and report on all relevant KRI’s related to offboarding execution in APAC and un-block any bottlenecks that are slowing down progress
Ensure full clarity of R&R across individual teams is established and documented explicitly as part of offboarding execution
Establish strong partnership and collaborative relationships with central program team and all involved groups (COB/AFC/Legal etc) towards achieving the implementation outcomes within timeframes
Closely partner with Remediation stream Lead in APAC to ensure exception from fofboarding process requiring Remediation are appropriately flagged
Ensure experience gleaned and information gather from APAC implementation can be leveraged to the maximum extent to support offboarding execution in other regions as well
Demonstrate and enhance knowledge, expertise and experience of legal and regulatory requirements, control frameworks, operational processes and policies around Client offboarding
Overall experience of at least 10 years in the Banking/Finance industry of which at least 2 years should be in change/transformation space or associated with change/transformation initiatives
Highly structured and analytical preferably with hands on experience of business or data analysis / process mapping/process reengineering
Strong experience in participating in complex projects and providing solutions
Proven ability to effectively assess and mitigate risks and dependencies and deal with competing priorities
Experience of working in a highly-matrixed environment, with strong collaborations ability to enable bridging of gaps between groups and cultures
Experienced in effectively communicating with and positively influencing diverse stakeholders (including senior Front office and management staff) and team members
Highly proficient in MS Office applications and able to synthesize information for senior management presentations
KYC related experience a big plus
Knowledge of regulatory trends and developments around KYC space a big plus
Prior experience of running operational teams and coaching/mentoring a plus
Strong relationship management and influencing / negotiation skills – to be able to manage relationships with stakeholders including those located remotely
Should be extremely hands with ability and interest to get into the details and understand front to back flows, perform specific data analysis and track detailed progress KRI’s
Eye for detail and able to scrutinize existing processes and identify gaps
Independent, self-motivated and a collaborative team player
Analytical and able to perform deep dives and root cause analysis
Strong interpersonal skills with ability to face resistance and be persuasive in generating buy-in
Strong capacity to assimilate other stakeholders perspectives and fast learning abilities
Change and Continuous improvement mindset with strong willingness and interest to question status quo

Group Technology & Operations Resume Examples & Samples

Support the Regulatory Reporting Lead for Asia
Provide product / process knowledge to up-coming SDR project deliveries
Provide product/process support to Volcker APAC Delivery
Identify and minimise risk of Regulatory Reporting breach by analysing exception reports
Where an issue is identified, escalate for further investigation
Identify opportunities for improving data quality and reducing ‘noise’ and false exceptions

Group Technology & Operations Resume Examples & Samples

A proven track record of project management and delivery within the Investment Banking industry
In depth knowledge of the front to back trade lifecycle and processes associated with financial markets from sales / structuring / pricing, through trading onto back / middle office and associated control functions
Good understanding of the macro investment banking environment and industry initiatives, particularly around regulation, KYC and AML, organisational design, outsourcing and vendor management
In depth application of project management skills and experience across the entire delivery lifecycle
Experience of defining, scoping and managing change projects across diverse stakeholder groups
The confidence and ability to convincingly structure, summarize, present and defend recommendations
The ability to initiate projects ensuring appropriate sponsorship, governance, funding and resources are available
You will be
Demonstrable experience in leading projects to successful conclusions
Experience in a management role with P&L accountability
Experience in developing and tracking financial business cases
Relevant experience around structuring a regulatory programme within the Client data/onboarding world
Deep experience of Regulation, KYC and AML, and compliance initiatives
Ability to leverage and facilitate across a wide group of stakeholders including business, Legal, Compliance, Risk, Finance, Operations and Technology with ability to mitigate and escalate risk / issue conflicts to relevant forum
Relevant experience working in the Financial Services industry and experience of program reporting to regulatory authorities, audit, compliance and risk functions
Experience of working with or at a regulatory authority preferable
Proven ability to effectively assess and mitigate project risks and dependencies

Group Technology & Operations Resume Examples & Samples

Program manage and drive implementation of new KYC Policies in multiple countries in APAC in parallel across various stakeholder groups
Be the key point of contact between Central Project Team Implementation and Policy Leads and COB RTB organization around ensuring operational readiness for country implementation
Lead project team to ensure implementation execution is achieved to appropriate standards of program assurance and governance
Coordinate with KYC SME team to support translation of global policy and KOP’s into localized checklists / manuals / templates that can be practically adopted and implemented in COB organization and gain good understanding of the key changes
Collaborate with AFC and Policy leads and global program to ensure artefacts used in COB teams in each location are completely in line with minimum global standards/guidelines
Drive definition of process to map data elements from existing COB platforms into new process templates / formats being rolled out for operational implementation and establishing the protocols / R&R around the new procedures within COB team
Responsible for ensuring stakeholders in country and regionally are appropriately briefed on implementation progress including status/ risks & issues and items for escalation
Ensure full clarity of R&R across individual teams in Country is established and documented explicitly as part of operational implementation of new policies/ procedures / KRI metrics/ quality framework
Establish strong partnership and collaborative relationships with central program team and COB RTB teams (Onshore/SDC) towards achieving the implementation outcomes within required timeframes
Help facilitate training delivery into COB teams and FO around implementation elements
Drive competency and subject matter expertise build up within COB organization through active involvement in knowledge sharing, post-implementation query resolution and support on new standards etc
Ensure experience gleaned and information gather from policy implementation can be leveraged to the maximum extent to support KYC remediation efforts subsequently
Demonstrate and enhance knowledge, expertise and experience of legal and regulatory requirements, control frameworks, operational processes and policies across the COB space
Overall experience of atleast 10 years in the Banking/Finance industry of which at least 4 years should be in change space
Highly structured and analytical preferably with some hands on experience of business or data analysis / process mapping/process reengineering
Strong experience in leading complex projects to successful conclusions
Proven ability to effectively assess and mitigate program risks and dependencies and mange competing priorities
Strong relationship management and influencing/negotiation skills – to be able to manage relationships with stakeholders including those located remotely
Should be extremely hands with ability and interest to get into the details and support artifact development for adoption by COB teams
Change/Continuous improvement mindset with strong willingness and interest to question status quo

Group Technology & Operations Resume Examples & Samples

The providing of technical advice around the applications
Ensuring that all issues are recorded and tracked in accordance to policy
The reviewing and ownership of all outstanding issues
Management and communication of major production incidents
Oversight into the release of change into the production environment
Active participation in regular capacity and continuity reviews
User queries and Training
Liaising with development teams on new application handover and 3rd line escalation of issues
Application roll outs activities (may include some weekend activities)
One year or more working in Financial Industry environment
Good understanding of FX/Money Market products and business flows
Ability to conduct Level 1 diagnostics analysis and trouble shooting
Confidence in the knowledge that they have and ability to communicate
Ability to conduct testing of new releases
Documentation skills
Proven ability to set and meet deadlines
Ability to liaise with users at all levels including Front and Back Office in a number of Deutsche Bank locations
Ability to work as part of an existing support team
Ability to multi task / manage multiple projects
Understanding of the Project Life Cycle and release procedures
Must be able to act under pressure
Must be able to work on local public holidays as and when required by the business
Must be able to work in shifts rotation - Monday 5am trading starts, the team as a whole provide support coverage from 7.30am to 6.30pm

Group Technology & Operations Resume Examples & Samples

OTL
FIX-FORT
MIG
RAPTOR
ABFO
AXIOM OMS
Front Office Trading, Sales, Product & Business Management
Ecommerce Support (external client facing)
Global LD Technology onshore & offshore Development teams
Identify process improvements in the regional and global support models and assist in implementation
Work with project managers on the introduction and supportability of new services and systems
Produce MIS reports on the overall quality of services
Follow up and resolve issues of poor service quality
2 – 5 years of strong technical experience, as well as excellent analytical reasoning and practical decision making, combined with an ability to communicate across a broad range of business functions and at all levels of the organisation
1- 5 years experience of supporting applications in a trading floor environment
Hands on and proficient with UNIX / LINUX /Windows commands desirable
Experience of electronic trading and/or Fixed Income businesses in Investment Banking or Financial sector
FIX messaging protocol experience

Group Technology & Operations Resume Examples & Samples

Provides direction, management and oversight to functional teams within own area of responsibility to ensure that processes are in line with all internal and external policies/guidelines and requirements of the regulators
Acts as a role model in relation to the values and beliefs and manages the function in line with these Partners with relevant internal functions to ensure operational delivery across product and business lines within agreed SLAs, KRIs and/or KPIs
Understands, translates, communicates and applies Business strategies and objectives within own area of responsibility, ensuring that direct reports and functional teams are aligned to overall strategy and objectives
Responsible for delivery of operations to agreed budgetary targets; provides financial management information and reports to stakeholders, product and functional heads as required
Possesses cross process knowledge of other functional and product areas and understands how these are linked to respective businesses
Partners with the relevant internal functions to scope, define and implement large scale change projects to deliver sustainable process and performance improvement
Sought out as a leading Expert within responsible function by key internal stakeholders across the organization and facilitates implementation of new or enhanced processes in line with defined Business strategy

Group Technology & Operations Resume Examples & Samples

Drive improvements to client on-boarding process through feedback and identification of KYC issues
Imbed and execute QA methodology and disciplines for APAC location
Maintain timely, accurate and effective reporting for testing span of control
Support and contribute towards a continuous improvement programme of work borne out of QA testing results, asses root cause and thematic issues proposing steps to be taken to eliminate, evidencing improvements
Participate and contribute to audit and regulatory topics
Champion quality management as key to overall change processes
Solid experience in KYC domain with the last couple of years spent in 4 to 6 Eye Checker, Subject Matter Expert of KYC
Good eye for details and able to articulate the risk and have worked in Operations risk & Audit along with KYC experience will have an added advantage
A deep understanding of business area needs and strong stakeholder management
Able to apply appropriate legal and regulatory requirements and identify/recommend changes
The ability to utilise your area of expertise and knowledge to contribute to significant improvements in operational processes and policies

Group Technology & Operations Resume Examples & Samples

Design and implement Control risk assessments as part of the Three Lines of Defence (3LoD) framework: Work closely with the regional Control leads to deliver relevant and accurate risk assessments
Facilitate an independent risk and control framework, challenge control weakness and deliver transparent risk based oversight
Advise and assist in mitigating risks that arise from weakness, errors and external event demands (Audit/Regulatory), in partnership with the business line
Instill a control mindset across the organisation, ensuring that control focus is prominent
Follow a disciplined approach to ensure that the new Control remit is followed and implemented by both Control and Operations teams
Understand the impact of errors, timely escalation, remediation and lessons learnt to facilitate reduction of operational losses or near misses. Manage incident reporting through the agreed GTO framework and work extensively with the business line to identify root causes and implement robust remediation plans. Ensure senior stakeholders are informed and that corrective measures are assigned, tracked and closed
Educate and provide relevant training to promote awareness and accountability
Create, assess and challenge relevant control indicators. Undertake intrusive analysis and, where required, drive through solutions
Proactively question and challenge Operations to identify areas of potential weakness
Establish and maintain strong relationships with Operations teams and its management to build an effective partnership to reduce operational risks across the organization
Active involvement in weekly/monthly control calls to ensure risks identified across KRIs (e.g. aged breaks) are appropriately escalated and proactively investigated to ensure timely resolution
Understand the fundamentals of the GTO minimum standard control guidelines (STARC) and how these overlay into the day to day production environment. Provide guidance to line management to ensure the certification is completed within specified deadlines, and that appropriate action plans are implemented

Group Technology & Operations Resume Examples & Samples

Providing day-to-day trade-floor application support to the Fixed Income Sydney Desks
On-boarding support for new applications
Working closely with hub locations Tokyo and Singapore, as well as our near shore team in Pune to act as a one APAC team
Fulfilling follow-the-sun responsibilities for outgoing Americas, and incoming Europe regions
Flexibility to work out of hours on occasion in order to support standard changes, application releases/patches, DR/BCM, etc
Taking full ownership of managing incidents and providing Post Incident Reviews, whilst potentially working with other app support, infrastructure and core function teams of the bank
Perform critical system checks (Start-of-Day/Week, Post-Release Checks) and deal with monitoring alerts, as well as improving monitoring across all business critical applications
Being fully engaged in strategic process improvement programmes
Four years or more working in Financial Industry environment (pref within the Fixed Income area)
Ability to conduct Level 2 diagnostics analysis and trouble shooting
Confidence in their knowledge combined with ability to communicate to a potentially demanding clients
Proven diagramming and documentation skills
Practical experience using SQL
Practical Unix experience
Knowledge of scripting language, e.g. Shell scripting
2 years’ experience supporting trading applications

Group Technology & Operations Resume Examples & Samples

Front, Middle, and Back Office and Compliance users
Nearshore Support teams
Global Technology onshore & offshore Development teams
Various Technology teams
Communicate outages to business and IT teams
Supports the development of an environment where people management and development is the number one priority. Coaches direct reports and others in the organisation, as appropriate
Actively supports the business strategy, plans and values, contributing to the achievement of a high performance culture
Takes ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution
Acts as a role model for new employees, providing help and support to facilitate early integration and assimilation of their new environment
Supports tough people decisions to ensure people performance is aligned with organisation imperatives and needs. Addresses individual performance issues, where necessary, to drive for high performance
Specify the minimum level and type of experience required for the role (e.g. specialised or cross-functional, cross-industry experience, local or international experience)
Do not include the number of years
Alternative possible background can be indicated
Consider the experience required in the following areas
Risk and Regulatory
Strong background in using SQL (Oracle)
Hands-on and proficient with UNIX / LINUX commands
Scripted Language; ( python , pearl , java , shellscripting etc .. )
Temperament to work under pressure in a fast moving production environment
Confident in dealing with senior members of Front office, other business functions and IT management
Good communication skills – ability to liaise with both Business and IT users in a clear manner
Strong problem ownership skills and attitude
Define the minimum level and type of education required
If applicable, indicate type of certificate, diploma or degree required
All qualifications must comply with provincial human rights legislation

Director of Technology Operations Resume Examples & Samples

Manage a team of Systems Administrators, Site Reliability Engineers, Database Administrators and Streaming Engineers
Manage multimillion dollar CBS Local/Radio streaming and content platform across diverse technology stacks
Design/Architect web, streaming, API, and content delivery infrastructure
Design/Architect our automation systems including builds, configuration, and deployments across Linux and Windows stacks
Maintain security of all data and implement disaster recovery and backup procedures for all computer systems and test to ensure reliability in case of a system failure or disaster
Work with technology vendors and partners on initiatives such as video streaming and podcast delivery
Support our private and public cloud-based environments, APIs, and web applications
Monitoring and troubleshooting our systems
7+ years previous experience in a systems engineering role
Akamai/Cloudfront CDN experience
Strong knowledge of security best practices and stays current on new threats
Understands scalable web applications and how to tune for performance
Experience in content delivery a plus
Experience with some of the following: MSSQL, MySQL, Solr, Mongo, Django/Flask, PHP/Symfony, WordPress, Memcache, Windows and IIS, Linux

Business Manager Group Technology & Operations Resume Examples & Samples

Identifying and driving any opportunities to achieve full adherence to allocated budget and head count targets, including adherence to the Change the Bank (CTB) targets of Debt Operations
Taking accountability for the execution and management of core business management control tasks including Non-Performing Assets, Net Tangible Assets and Business Information Security Office responsibilities, vendor relationship management and audit tracking
Managing and tracking CTB transitions and efficiencies ensuring accurate and timely results
Ensuring standardisation and co-ordination where possible within a cross-asset team
Identifying issues and mapping out ideas around cost impact and value drivers of proposed solutions, supporting and leading the preparation of feasibility studies and estimates
Implementing timely cost, risk, performance and capacity reviews at regional, inter and cross product level
Performing data analysis to support tasks as required
Liaising with programme / project managers, clients, function analysts and developers as appropriate to ensure solution design and implementation is in line with the business requirements
Being responsible for Strategy and Change: Building single change Book of Work (BoW) views within product lines, across Debt Operations and mapping out their inter-dependencies, cost and benefit views
Interacting with all the key stakeholders for Debt Operations
Developing relationships between Debt Operations and the Front Office Business Heads

Group Technology & Operations Resume Examples & Samples

Trade capture, trade validation and trade control for the GFFX/GLM trading desk, primarily focusing on Money Market and FX trading
Regulatory reporting responsibilities with the RBA on a daily basis
Daily oversight of functions performed in centre of excellence
Settlement – assist in managing DB’s daily liquidity and funding needs and ensure DB’s account is flat at EOD
Rates & Market Data – distribute the BBSW & BBSY rates daily, publish DBQ Rates and saving down of EOD RMS rates for the FX Forwards desk
Assist in internal and external audit enquiries and follow up corrective action where required in a timely manner
Front Office and other stakeholder management, ensuring that deliverables are prioritised and service requirements are met, the function works closely with the Pool and MMS traders
Monitor and report Key Performance Indicators including recs
Challenge the current control and process environment; drive tactical and strategic solutions in partnership with IT, Operations & the Business
Work closely within a small team across two support models (Rates TS)
Proactively understand and respond to developments in the local and global regulatory environment (eg Dodd-Frank, EMIR, ASIC Trade Reporting, Volcker)
Develop, maintain and review critical metrics designed to flag areas of control concern
Global Markets Product Knowledge (One or more of Debt, Derivatives, FX, Equity)
Knowledge of external and internal funding of the bank would be beneficial
Excellent interpersonal and analytical skills, with attention to detail
Background in investment banking, if not in a Middle Office role then minimum in a role that has frequent face off or liaison with Middle Office, Settlements and the trading desk
Should be able to work under pressure as role is on the trading desk
Strong individual with sound experience in a GTS or T+1 P&L environment, knowledge of the trade capture systems and with strong excel skills
Candidate should be a confident communicator, not afraid to challenge and escalate where required
Ability to multi task within strict deadlines for risk in a high volume and complex environment

Group Technology & Operations Resume Examples & Samples

Engaging and Supporting with Senior Management to effectively manage Regulatory, Technology, Vendor and Operational Risks in the Asia Pacific Region
Represent Infrastructure Services Risk Management on Regional Risk and Control Committees
Managing multiple risk processes such as Vendor Risk Management (VRM) and Operational Risk Management (ORM)
Managing and coordinating the audit engagement activity across Infrastructure Services
Managing and coordinating regulatory activity
Manage large scale Vendor and Operational Risk, audit and Regulatory Governance – deliver the risk management and controls oversight needed to support the overall Infrastructure Services environment and related programmes, with a focus on the APAC region
Deputize in the APAC region for the Infra. Services RRC Global Lead on key management meetings within Infrastructure Services, the Nucleus Programme and other Strategy 2020 projects
Provide detail and clarity on Vendor and Operational Risk Management scope for APAC, and work with the other VRM and Risk regional leads as part of the Global management group to ensure consistency and avoid any duplication
Ensure and own VRM and ORM across the APAC region in line with the overall strategic delivery plan which includes identification and remediation of programme level risks
Manage the VRM and ORM activities via local governance that would feed into the centralised Programme Controls governance, processes, risk management, progress tracking and reporting; which in turn feeds into the Programme Management Office of the Nucleus Programme
Own, adapt and manage the effectiveness of the regional RRC plans, governance, policies, directives and procedures for APAC
Effectively support the management of the resources and people strategy in APAC as it relates to Infrastructure Services RRC, including all shared resource conflicts
Stakeholder management – collaborate with and influence key stakeholders across the region – to build relationships which enable efficient, collaborative operations in APAC and overall; specifically in the Vendor Risk Management, Regulatory Engagement, Audit and Operational Risk Management areas
Risks and Dependency Management - understand the risks and dependencies that could impact the realising of the regional objectives and engage with the relevant counterparts, including the central Infra Services Leads, and Programme Management, to ensure the delivery of those dependencies
Where applicable, be accountable for the forecasting and management of programme budget allocated to the region, and management of all cost issues
Identify and manage conflicts around business delivery plans whilst maintaining integrity of the business case

OS Server Provisioning to Production Technology Operations Analyst Resume Examples & Samples

Build and lead a global team dedicated to high quality server provisioning in support of critical service delivery projects; provide clear direction, priority, goals, performance feedback, mentoring and career paths for all personnel
Continually define ways to increase internal client satisfaction and deepen client relationships; provide timely resolution to internal client issues
Project excellent command of business knowledge
Lead implementation of multiple department programs and participate in enterprise-wide project teams
Ensure project work is performed in compliance with corporate risk and security policies
Influence the IPD technical and strategic direction through technology solution recommendations and be a key advisor on significant decisions
Reinforce team approach throughout practice both on LOB projects and internal IPD initiatives
5-10+ years of experience delivering data center infrastructure products and services (server, storage and networking) with minimum of 7 years experience in a leadership position
Expertise with two or more server operating systems including Redhat Linux, Microsoft Windows, Sun Solaris, IBM AIX and VMWare ESX
Experience with multiple server hardware platforms including the HP Proliant and Dell Poweredge series
Expert understanding of layered tools including Tivoli, Symantec ESM, NetSNMP, KeoN, other
Good working knowledge of automated server and storage provisioning tools (HP Object Orchestrator, Opsware, NetApp)
Experience with SAN and NAS data storage technologies including EMC, Hitachi Data Systems, IBM XIV, NetApp, and F5 Acopia
Working knowledge of data backup & protection technologies including Symantec NetBackup & PureDisk, IBM TSM, virtual tape and CDP technology
Thorough understanding of routing/switching concepts, IP assignment, LAN/WAN/VLAN configurations, Cisco/Juniper products, and network inventory management systems such as AIMS
Flexible, thoughtful, accountable, trustworthy, approachable and passionate about work
Excellent customer service support with a ‘can-do’ attitude
Ability to execute with discipline and urgency
Demonstrated impact and influencing skills with high degree of initiative
Collaborative/Team oriented
Experience with process engineering, ITIL/Six Sigma approaches, workflow management and complex provisioning environments
Excellent verbal and written communication skills with experience in direct internal and external customer relationship management
24/7 customer support and service delivery experience
Hands-on experience and knowledge of data center provisioning disciplines, with specific depth in Workflow, and Server/Storage/Network Engineering

Group Technology & Operations Resume Examples & Samples

Support the FIC trading desk in conjunction with the Rates Trade Services team
Product coverage for this role is primarily FX cash, FX options (vanilla and structured), futures, interest rate derivatives
Verification of FX structured trades
Perform lifecycle events for restricted Asia entities
Resolve queries/perform ad-hoc tasks relating to trade bookings
Oversee our Manila-based team to ensure completeness, accuracy, and timeliness of their activities
Participate and drive strategic and ad hoc projects (e.g. regulatory, system/process improvements)
Face off to the Front Office and other stakeholders (e.g. Finance, Operations, Technology)
Provide subject matter expertise in terms of bookings and trade flow

Technology Operations Analyst Resume Examples & Samples

Lead cross Line of Business teams in designing workflow approaches and managing the end-to-end quality life cycle of network sponsored assets
Responsible for working in tandem with a variety of technical resources to prepare for and execute technology deployments within the Data Center environment
Minimum 3+ years of experience in Systems Administration of Wintel/Unix environments
Minimum 3+ years deploying servers, blade centers and mid-range hardware in Data Center environments
Minimum 3+ years experience with HP blade chassis
Minimum 2+ years experience in HP Non-Stop/Superdome infrastructure and STRATUS
Minimum 1+ years experience with monitoring tools
Minimum 1+ years experience with DCIM tools
Minimum 1+ years experience in Critical Environments
Extensive working knowledge in UNIX and Windows platforms

Senior Manager Technology Operations Resume Examples & Samples

Own assigned projects end-to-end within Footwear Sourcing; incl. definition of deliverables and KPIs, creation of project plans and timelines, monitoring and driving of progress, and post-implementation assessments of project success
Work with subject matter experts to provide content input into projects, and to achieve optimal solutions for the adidas Group
Provide regular and structured updates on project achievements and challenges
Drive process/system standardization, implementation and improvements; e.g. MLM
Support development and enhancement of advanced software tools for Strategic Technology Operations; e.g.to support Allocation strategy for T2 base,
Proactively assess and suggest improvement opportunities for Strategic Technologies Footwear Sourcing across LOs/functional areas
Manage selected activities as defined by Director Strategic Technology Operations
Proactively work across functions to identify and resolve issues that are posing obstacles to the business
Strong analytical and quantitative skills, and ability to ‘connect dots&#8217
Strong interpersonal and communication skills, able to communicate at senior management level
Ability to motivate and lead teams of diverse professionals
Good understanding of process / system landscape relevant to Footwear Sourcing
Good knowledge of Footwear industry and manufacturing methods a plus
Good knowledge of standard Software applications (Excel, PowerPoint)
Minimum of 5 years working experience in operations or project management
Fluency in English, knowledge of another language an advantage

Group Technology & Operations Resume Examples & Samples

Responsible for ensuring timely, complete and accurate processing of periodic reviews of existing clients
This role involves the following key tasks
Prior experience with knowledge of relevant areas such as client on-boarding and KYC
Basic analytical skills, flexible regarding production problem solving
Ability to work in virtual teams and in a matrix organizations and Excellent team worker

Group Technology & Operations Resume Examples & Samples

Provide Business management support for Operations team at various levels of governance (Team meetings, Senior management updates, Town halls, Working groups)
Effective tracking and communication of Business status and metrics
Successful administration of Business administration framework, processes and tools
Collation of status reporting, tracking of action items, preparation of minutes
Budget Control and Reporting – on-going financials tracking and reporting / Business-wise spend / FTE tracking / Resource utilization and analysis as required
Analyses YTD performance and develops target suggestions based on the business strategy
Preparation of strategy focused presentation materials and documentation for Senior Level management on a regular basis
Works with Lead Business Management Analysts to ensure proper cost allocation from service providers (e.g. Finance)
Creates reports that provide insight about our performance in both financials and headcounts
Provides the data needed for proper cost allocation, modeling
Supplies key analysis for portions of the monthly MI
Performs ad-hoc analysis for senior management
Ensures compliance with relevant regulations as well as internal and external policies and procedures
Proven PMO / BMO experience and knowledge of Business Management
Experienced user of MS Project and MS Office (Word, Excel, PowerPoint, Business) is critical – Advanced PowerPoint skills preferred
Proven experience in coordinating with internal stakeholders (Business / COO / Finance teams)
Demonstrated capability of problem-solving, decision-making, sound judgment, assertiveness
Ability to work independently showing drive and initiative with minimal supervision
Flexible problem-solver, open minded to receiving input from colleagues
Ability to share and receive information, knowledge and expertise within the team environment
Ability to work within virtual global teams in a matrix organization and across all levels of management and staff
Bachelor Degree from an accredited college or university in finance or related discipline

Group Technology & Operations Resume Examples & Samples

Program manage and drive implementation of KYC Remediation execution in multiple countries in APAC in parallel across various stakeholder groups- Manage one or more tranche(s) of the remediation activity for a logical unit of the business, such as a country, a business segment or a grouping of clients
Responsible for ensuring that the remediation activities are sufficiently planned, and resourced with team(s) of the required capacity and capability
Be the key point of contact between Externally Augmented Remediation Teams and various groups within DB to drive appropriate, time bound execution of remediation in a collaborative manner
Partner closely with COB RTB organization to ensure pipeline of remediation requests is appropriately established, prioritized, supported and enriched for any required
Track Remediation exercise cases from initiation to completion and report status, and ensure service quality delivery of Remediation activity
Monitor the SLAs / KPIs for the execution progress barometers – and intervene where progress is stuck with escalation of scenarios to business/ Management as appropriate
Responsible for MI and reporting of their tranches to ensure status is recorded accurately and progress is made according to the plan
Closely partner with Business groups to ensure activities are appropriately planned and the right levels of engagement and participation is there to ensure progress on all cases
Ensure process around rapid remediation is regularly reviewed to streamline towards making it more efficient
Ensure full clarity of R&R across individual teams in Country is established and documented explicitly as part of operational execution of remediation efforts
Establish strong partnership and collaborative relationships with global program team towards achieving the implementation outcomes within required timeframes while balancing regional challenges / concerns
Ensure appropriate training is planned and executed for remediation resources so that quality standards required for this exercise can be achieved
Ensure there is appropriate and sustainable transition from one-off remediation activity to ongoing Review process in RTB with appropriate controls as part of the exercise being completed
Demonstrate and enhance knowledge, expertise and experience of legal and regulatory requirements, control frameworks, operational processes and policies across the COB space and drive competency and subject matter expertIse build up within COB Transformation through active involvement in knowledge sharing
Solid experience in the Banking Finance industry and exposure in change space
Highly structured and analytical preferably with some hands on experience of business or data analysis, process re-engineering and or regulatory change
Experience of engaging or partnering with external/vendor teams around process/operational change initiatives a big plus
KYC related experience or knowledge of regulatory trends and developments around KYC space a big plus
Should be extremely hands with ability and interest to get into the details and resolve issues as they crop up around the remediation exercise

Group Technology & Operations Resume Examples & Samples

A Programme is a group of related projects that together deliver the intended value of a business case. The Programme Manager is responsible and accountable for the realisation of the intended outcome and value of the programme. This requires the Programme Manger to ensure projects deliver the required outputs whilst managing the costs to budget, delivering the business benefits according to plan, identifying project delivery risks and proposing mitigations as required
The Programme Manager does this by managing project managers and providing support in the preparation of the various senior management forums from working groups to steering committee boards for decision making
The Programme Manager will have a reporting line to the Programme Director
Ensure the programme and associated business case are scoped, initiated and approved according to required procedure
Plan the programme in a manner that delivers the component project outputs as and when needed to support the intended value of the business case
Ensure the project managers execute and implement according to the plan or any agreed changes to the plan, and according to agreed programme management standard
Ensure relevant and appropriate analysis gets performed, shaped in appropriate management information and presented to the relevant governance bodies and steering board
Ensure that programme relevant risks, issues, actions, costs, schedules, benefits and other related artifacts are documented and tracked
Ensure an appropriate programme steering group is in place and report into that group on a regular basis with risk and dependency status, and recommendations on any required decisions
Ensure that the programme work is compliant with documented standards, templates, and frameworks, and captured in agreed toolsets
Engage on a regular basis with the sponsor and stakeholders and ensure broad awareness, engagement, and communication
Provide recommended decisions and/or mitigation strategies for identified issues and risks
Dynamically ensure appropriate contingencies are available for risks likely to be realised
Have a broad awareness of dependencies that could impact value realisation, and engage with relevant counterparts to ensure dependencies don’t jeopardize committed business benefits
Analyse, identify, and appraise risks and issues that impact the realisation of the committed business case and either resolve them or propose a mitigation as appropriate
Propose to stop the programme when it becomes clear that the intended benefits will not be realised
Manage project managers consistent with our management principles
Lead (cross-) divisional peer reviews and drive adoption of best practices
Ensure the programme closes according to required procedures
Ensure compliance of programmes and projects to the Programme Governance Framework
Experience in running Regulatory programmes
Experience managing or understanding of a Banking Technology environment
Demonstrable experience in leading complex transformation programmes to successful conclusions
Experience in a leadership/management role with material P&L accountability
Experience in developing and tracking complex financial business cases
Experience in negotiating commercially valuable outcomes
Relevant experience working in the Financial Services industry
Proven experience in mentoring and coaching teams
Proven ability to effectively assess and mitigate program risks and dependencies
Experienced in effectively communicating with and positively influencing diverse stakeholders and team members
Appropriate domain expertise

Group Technology & Operations Resume Examples & Samples

Responsibilities include trade validation, amendments, monitoring of option expiries and maintenances, resolving queries and being the primary point of contact for Traders
Duties include reconciliations, review of trade bookings and resolving settlement and trade queries
Performs query resolution for processes within his/her teams remit and regularly assesses the effectiveness of the checks
Main interface with TC teams in trading hubs and provides inputs into both regular and adhoc forums with them (i.e. escalated issues reviews, control calls etc)
Liaise with different support teams for escalation and remediation of daily issues encountered
Provides summary of KRIs for their business area and remediation plans where SLAs are being missed and/or where issues exist
Facilitates CTB initiatives and drives continuous improvement program within their team
Work with different stakeholders to improve existing processes and outputs
Solid experience in Trade Capture or related space
Prior exposure in Credit and Fixed Income product knowledge preferred
Excellent understanding of FTB process and control environment
Good cultural awareness and able to manage stakeholders across locations
Good communication skills, fluent in English (written/verbal)
Team worker, able to work in virtual global teams and in a matrix organisation
Flexibility regarding problem solving
Degree in Business Finance, Economics or equivalent

Director, Technology Operations Resume Examples & Samples

People Leadership ~~ Strategy ~~ Delivery ~~ Vendor/Contractor Management ~~ Project Management & Prioritization ~~ Financial Management ~~ Champion Standards & Best Practices
Bachelor’s degree in Computer Science, Engineering, MIS or related field; or equivalent work experience
7-10+ years of experience of increasing responsibility in the delivery and operations of technology products/services
3-5+ years of leadership experience, including demonstrated success in leading technical teams and executing technical projects within a quality management framework
2-3+ years of experience in successfully managing budgets (departmental and/or project)
Highly effective verbal and written communication skills with ability to deliver technical information to non-technical audiences
Experience participating in the financial planning process (departmental and/or project)
Experience in delivering technical solutions through both vendor/contractor and employee resources

Team Lead, Technology & Operations Resume Examples & Samples

5 years of banking experience
Experience in management
Solid knowledge and understanding of the business unit’s key products and services, processes and controls
Solid understanding of internal business partner’s business, services and organization
Strong coaching, mentoring and training skills

Director Technology Operations Resume Examples & Samples

Working closely with the CTO to drive strategy and planning efforts including the department’s 5-Year and Annual Operating Plans
Provide support and/or lead key strategic projects both at the departmental level as well as enterprise CTO efforts
Manage key communication from the CTO office including, but not limited to, summaries, tech bulletins, etc
Drive key Technology Talent efforts across the department
Anticipate key marketplace digital trends, opportunities and share insights with leadership and internal partners
Drive participation for community efforts such as tech panels, presentations, tech events, etc
Responsible for the oversight, communication, scheduling, budgeting and tracking of technology initiatives and projects driven by the Office of the CTO
Work closely with finance and the business on overall budget management for the Office of the CTO
Successful track record of leading innovative digital projects/programs
Experience generating brand awareness through pioneering initiatives and community outreach
Strong planning, scheduling, and organization skills with the ability to drive projects to completion
Proactively identifies and executes new ideas and opportunities
Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short and long term challenges
Builds and maintains relationships with key internal and external stakeholders
Excellent analytical, diagnostic and problem solving skills
Excellent communication skills in presenting complex information to technical and non-technical audiences
High level experience creating effective and compelling presentations
Experience working in an innovative technology company

Associate Manager, Technology Operations Resume Examples & Samples

Help team members succeed by providing timely guidance on goals, projects, processes, and day-to-day issues
Perform problem resolution including root cause analysis of system and application incidents
Develop relationships with and work alongside other cross-functional IT groups such as networking, storage, database and security
Instrument systems to provide the best possible operational monitoring and metrics
Create, update and enhance written processes and documentation with a focus on ease of understanding and completeness
Participate in on-call rotation, receiving and responding to daytime and after-hours alerts

Technology Operations Manager Resume Examples & Samples

Provide leadership, direction and support to Operations staff regionally, providing global direction as applicable
Responsible for directing the Operations team in support of various lines of business
Maintains BAU and drives strategy for request processing and incident management
Ensures Service Level Agreements are satisfied
Responsible for providing root-cause analysis and process improvement recommendations when service levels are not met
Responsible for performance management of managers and staff in accordance with corporate guidelines
Day-to-day management of service delivery operations regionally
Directly responsible for service delivery and performance of the team as it relates to on-boarding, off-boarding and maintenance of access entitlements
Partners with other functional areas to ensure seamless delivery to customers, including coordination with cross functional or operational resources
Utilizes existing business intelligence metrics and management reporting
Partner with internal and LOB Project Managers on implementation of security related projects for new and enhanced technology
Accountable for implementation of strategic initiatives related to new or enhanced security products and toolsets on supported platforms
Identify, define, approve and implement continuous process improvements utilizing various tools and methodologies
Assess recommended procedural changes to enhance the functionality of the operations team
Identify opportunities to automate or streamline current processes; Coordinate with global peers across internal and LOB departments, focusing on driving efficiency and service delivery improvements
Manage operational risk and ensure compliance to all internal and external policies and regulations
Ensure appropriate control environment is developed and maintained
Ensure successful implementation of action plans to address risk and control issues
Serve as primary point of contact for site specific audit activities
Promote security awareness across the firm on an on-going basis
Responsible for capacity planning and management
Responsible for Business Continuity and Disaster Recovery
Provide leadership during resiliency event as site lead
Provide governance and approval for expense related to shift differential and drive overall compensation planning in accordance with HR policies while adhering to budget guidelines
Responsible for collaboration with global stakeholders
Develop and maintain good relationships with business partners
Ensure communication is customer focused and professional; responsible for local communications
Monitor and ensure client satisfaction
Serve as primary point of contact for site specific escalations
Minimum 8 years experience in identity and access administration, global operations and/or technology risk management
Minimum 5 years management experience and demonstrated leadership capabilities

Technology Operations Resume Examples & Samples

Contribute to our software toolset
Web tools written in Javascript / JQuMonitoring and maintenance utilities in Perl and Java
Data captures to enable ever more in-depth analysis
Bachelor’s degree in computer science or related IT field preferred
Keen enthusiasm for acquiring new technical skills
Ability to write efficient and maintainable code
Familiarity with Sybase, SQL, and/or Oracle database technologies
Enjoys interactive troubleshooting and supportAbility to build relationships with teams in geographically disperse locations

Senior Director, Technology Operations Resume Examples & Samples

Provide strategic direction and day-to-day leadership to a team of highly technical employees. Develop and maintain an organization of high performing people through effective hiring, coaching and rigorous performance/talent management processes. Foster a collaborative, success-oriented team environment where resources are empowered and accountable
10+ years of experience in technology and/or software development, progressing in complexity and responsibility
5-7+ years of leadership experience that includes leadership of technical projects and teams
2-3+ years of proven experience and success in strategy planning and execution
2-3+ years of experience and proven success in developing/supporting large volume transaction systems for trading, money movement, as well as web solutions
3-5+ years of experience in successfully planning and managing budgets (departmental and/or project)
Demonstrated maturity and effectiveness in leadership of technical projects and teams
Demonstrated superior ability to deliver technical solutions of increasing scope, complexity, visibility and criticality on time and within budget through both vendor (on- and off-shore) and employee resources
Demonstrated thought leader and innovator in using technology to move the business forward
Highly effective communication skills that includes the ability to deliver technical information to non-technical audiences

Technology Operations Analyst Resume Examples & Samples

Resolve L2 Escalations for aligned products; determine resolution and required enhancements to improve products and support model
Provide expertise in the full range of technology controls practices: Information Risk Management, Business Continuity and Disaster Recovery, IT Control Policies (i.e. Identity and Access Management), and Problem, Incident and Change Management Processes
Drive client service improvements, automation, designing and development of dashboards and implementation of monitoring solutions
Coordination and evidence gathering for Audits / RCSAs (Action Plans)
Hands-on experience with security or monitoring products, with in-depth knowledge of 2 or more of the following systems: Symantec DLP, Symantec Endpoint Protection (SEP), Tanium, Bromium, CAP/Skybox, Tripwire, Symantec Enterprise System Manager (ESM), Splunk, ArcSight and/or Qualys Guard Enterprise Scanner
Understanding of defense-in-depth and layered network security architectures. Web Servers, Encryption
Administrative and functional understanding of relational database systems such as MSSQL, Oracle, MySQL
Security certifications such as CISSP, CEH, CISA, SANS GIAC, etc. desired

Technology Operations Analyst Resume Examples & Samples

Provide support for security applications assigned to the team as part of a 24x7 operational support model
Identify inadequacies within the environment and construct solutions to resolve the problem
Provide expertise in the full range of technology controls practices: information risk management, business resiliency, IT control policies, problem, incident and change management processes, as identified
Coordination with other teams for ongoing maintenance, patching and reboots cycles for related system
Assuring compliance with Rules of the Road for Global Technologists: (Security, Stability, Standards)
Participate in the on-call rotation of the team
Ability to work as part of a team of technicians and contribute to the overall success of the organization
Experience with Linux and Microsoft Windows Server Operating system administration
Hands-on experience with security or monitoring products with knowledge of 1 or more of the following systems: Symantec DLP, Symantec Endpoint Protection (SEP), Tanium, Bromium, Qualys, CAP/Skybox, Tripwire, Symantec Enterprise System Manager (ESM), Splunk, ArcSight, Network Vulnerability Assessments
Functional understanding of relational database systems, i.e. MSSQL, Oracle, MySQL
Functional understanding of web servers, SSL certificates, TCP/IP and related processes and services
Must have prior experience supporting and troubleshooting applications and enterprise systems
IT experience with the ability to articulate and document the support and operational processes performed
Excellent written, interpersonal, planning, and organizational skills with the ability to communicate at all levels of the organization
Other complimentary skills include: Business knowledge related to banking and financial services

Director of Technology Operations Resume Examples & Samples

Direct the activities of one or more IT functional areas through managers with overall responsibility for the direction of those areas
Develop partnerships with R&D teams and participate in product development discussions
Establish goals, objectives for each functional area
Build a world class high performance team of engineers to manage a cutting edge technology stack(s)
Enforce proper change, build and release management practices with a strong focus on continuous delivery
Plan, develop and execute the overall quality assurance strategy for the NOVA platform
Establish ITIL practice for change, incident and problem management
Manage all system vendor, hardware and software relationships
Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement

NIS Senior Technology Operations Analyst Resume Examples & Samples

Writing, communicating, facilitating, and presenting cogently; to and/or all levels of internal and external audiences, with emphasis on customer service, customer follow up and escalation requests
Maintaining understanding of functional aspects of the Ionic platform
Understanding data flows and surrounding business processes impacted by the application(s); and,
Troubleshooting and providing solutions for technical questions and issues or routing to appropriate escalation group

Technology Operations Resume Examples & Samples

Provide process engineering analysis and management, as well as global cross platform support for the GTI Towers and Lines of Business; in areas such as Distributed Computing, i.e. Windows/Unix Engineering and Administration, Network Engineering, Administration, and Operations, Batch Processing, and Mainframe / Large Mid-Range environments
Interface with lines of business within GTI (Global Technology Infrastructure), Analyze and Gather their Requirements, Create Use Cases, and Define and Document Processes for new product transition
Handle process definition, management, and delivery for new GTI product transitions, via Netcool monitoring tools
Manage and support the creation of run books by tower and peer organizations in order to resolve issues
Handle training, scheduling, and daily support of and resolution for issues within the scope of the processes
Work closely and partner with Network Engineering, Regional Support, and Operational Support teams in order to achieve support delivery goals
Minimum of 5 years of experience working with IT Infrastructure and Operations Technology, including areas such as Distributed Computing, i.e. Windows/Unix Engineering and Administration, Network Engineering and Operations, Batch Processing, and Mainframe / Large Mid-Range environments
Minimum of 3 years of experience managing projects for complex information technology operations and infrastructure environments; as well as a proven track record of experience with business analysis, requirements analysis, project management, and process engineering
Minimum of 3 years of experience acting as a liaison, interfacing with technical and business stakeholders within multiple lines of business, gathering and analyzing requirements, creating use cases, defining and establishing process, creating project plans, managing multiple simultaneous IT Infrastructure and Operations-based projects, and handling support for IT Infrastructure and operations initiatives
Familiarity with SAN, NAS, and Back up tools, including knowledge of NAS Filers, SAN Frames, LUN, Volume Groups, Netbackups, Tape Libraries, Deduplication, NAS Vaulting, Snapshots
Familiar with commands for Unix, Linux, and Windows
Strong customer service skills, strong problem solving skills and decision making ability, strong written and verbal communication skills, ability to follow policies and procedures, and attention to detail

SAN Technology Operations Analyst Resume Examples & Samples

EMC Clariion/VNX/Symmetrix DMX/VMAX (5+ years)
Hitachi AMS/USP/USP-VM/USP-V/HDP (5+ years)
Experience of Request and Change Management Tools and processes (5+ years)
Command line experience of Cisco/Brocade/McData Storage Switches/Directors (5+ years)
Advanced business continuity/resiliency knowledge (3+ years)
IBM XIV (1+ years)
Expert production technical operations experience
IT Risk Management best practice experience
Proactively analyze potential issues searching for ways to mitigate future risk
Capable of acting as business liaison, translating business needs to technical requirements and providing point of

OS Server Provisioning to Production Technology Operations Analyst Resume Examples & Samples

5+ years of experience delivering data center infrastructure products and services (server, storage, and networking)
Expertise with two or more server operating systems including Redhat Linux, Microsoft Windows, IBM AIX, and VMware ESX
Expert experience with server hardware, including Cisco, HP, Dell, and IBM
Expert understanding of layered tools including Tivoli, Symantec ESM, NetSNMP, KeoN
Expert experience within VMware Virtual Center, including new VM creation, modification, and deletion
Experience with blade-based server platforms and their design and management tools, such as HP and Cisco UCS
Expert understanding of standard layered tools including CFengine, SCCM, Tivoli, SCOM, Symantec ESM, NetSNMP, KeON, etc
Good working knowledge of workflow tools such as Oracle SOA and or Remedy
Good understanding of routing/switching concepts, IP assignment, LAN/WAN/VLAN configurations, Cisco/Juniper products, and network inventory management systems such as AIMS
Experience with process engineering, ITIL/Six Sigma approaches, workflow and change management in a complex environment
Bachelor degree in MIS preferred discipline and/or relevant experience
Team-oriented approach and ability to work well with partner organizations in a large corporate environment
Customer-service focus, striving to ensure that the service is not just available but meets business needs now and for the future
Drive for continual improvement – identifying opportunities, developing solutions that are valid from both business and technology perspectives, and bringing those ideas to fruition
Global viewpoint that will understand impact beyond the immediate location and will respect cultural differences in order to operate effectively within a distributed team
Self-directed approach that illustrates excellent work ethic, produces high quality results, and demonstrates attention to detail
Mentoring and knowledge-sharing skills that will enhance the team’s performance
Flexibility to respond to critical system issues and perform infrastructure updates outside of normal business hours

Regional Technology Operations Manager Resume Examples & Samples

Directing the Operations team in support of various lines of business
Ensuring Service Level Agreements are satisfied
Service delivery and performance of the team as it relates to on-boarding, off-boarding and maintenance of access entitlements
Utilizing existing business intelligence metrics and management reporting
Implementation of strategic initiatives related to new or enhanced security products and toolsets on supported platforms
Ensuring appropriate control environment is developed and maintained
Ensuring successful implementation of action plans to address risk and control issues
Preparing business cases for staffing decisions
Approving recommendations on hiring and staffing decisions
Ensuring that the operating model consists of appropriate levels of resiliency across all responsible locations, documented and tested accordingly
Providing leadership during resiliency event as site lead
Serving as primary point of contact for site specific escalations
Bachelor's Degree in Computer Science or equivalent experience
12+ years experience encompassing areas of global operations, Transitions, technology risk management, Identity & Access Management is required

Cybersecurity Technology Operations Engineer Resume Examples & Samples

Developing tools to integrate open source applications with widely used commercial security tools
Monitor SIEM and other network security devices for alerts
5+ yrs programming experience to include scripting languages such as Python, Perl, and bash
5+ yrs experience and knowledge of Linux operating systems

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Overnight Technology Operations Analyst Resume Examples & Samples

Assists with technology projects and deployments
Strong attention to detail, analytical skills, and concern for data accuracy
1-3 years in a technical support role

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Technology Operations Analyst Resume Examples & Samples

Writing scripts to automate the provisioning, monitoring and maintenance of systems in a distributed, enterprise environment
Working closely with engineering and operational teams to identify automation opportunities and solutions to currently manual work practices
Exploring new technologies to optimize the delivery and reliability of automation
Interfacing with internal customers, inputting into technical solutions, advising on best practice and validating new implementations
Developing and promoting standard operating procedures and creating processes and tooling for operation efficiency
Develop automation for repeatable processes or events
Build strong partnerships with all constituent GTI teams that participate in the delivery of the storage Service, and participate in regular project reviews for each of those teams
Work with vendors in problem isolation and resolution
Develop and promote standard operating procedures. Create processes and tooling for operational efficiency
Ownership of individual risk related issues. Drive resolution of said issues
Fluent in at least one scripting language, preferably perl, python or powershell
3-5 years's experience with web frontend development frameworks like javascript, JQuery, ExtJS etc
Experience working in an agile development environment
Experience with CI and CD tools such as Jenkins, Travis, SCCM, SCOM etc
Experience administering application servers, web servers, and databases (Tomcat, Websphere, Nginx, Microsoft IIS, Oracle, MySQL, etc.)
Strong analytical and problem-solving skills in a Linux or Windows environment
Experience with unit testing and automated testing tools
Experience with devops tools, processes and culture
Experience with storage products is a plus. Specifically: VMAX, DMX, HDS, XIV, Cisco, Brocade, Netapp, TSM, NetBackup storage platforms
Excellent analytical and problem-solving skills – ability to get to the root of the problem, assess impact, and develop a resolution plan quickly, leveraging all available resources, is essential. Ability to identify tactical quick wins, as well as strategic long term remediation options are both essential skills
Strong experience in deploying and operating Linux, UNIX and/or Windows at the SA level with a strong bias towards automated deployment and operations experiences
Organized and self-reliant with proven track record in managing multiple deliverables
Enthusiastic style, able to work with disparate groups with often competing motivations
Solid verbal and written communication skills, and team working skills
Capable of acting as business liaison, translating business needs to technical requirements and providing point of contact to business and senior management during high impact incidents
Ability to tune a technical conversation according to the technical capability of the audience
Provides management with strategic and tactical recommendations for SAN environments
Demonstrates leadership - self starter, self motivated, and require minimal supervision

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Analyst, Technology Operations Resume Examples & Samples

B.S. in Computer Science, Computer Engineering, Mathematics (with a concentration in programming) or some other technical degree from an accredited college
2 – 5 years’ experience
Must be skilled in SQL Server and SQL query language
Must be able to read and understand stored procedures in order to troubleshoot issues that arise from failed stored procedures
Should have knowledge in troubleshooting performance issues
Proficiency in C# and C++ is required
Knowledge of Informatica is desirable
Should understand relational database management systems. Experience with ETL and batch processing systems in both a development and support role is critical

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AVP Technology & Operations Risk Resume Examples & Samples

Managing and tracking all issues within IT and Operations, assisting with development of action plans, ensuring remediation targets/timelines are met, reporting to senior management and escalating issues
Assisting with the preparation and planning for all internal and external audits, including government agencies. This includes maintaining the audit schedule and coordinating efforts of participating departments and personnel
Managing the IT and Operations policy exception process, assisting with the validation of interim controls and coordinating the tracking and renewal/closure of open items
Assist with TOOR data analysis and metrics requests as needed
Assist with Operational Risk activities, including clean desk policy management, business continuity and disaster recovery
Collaborates and coordinates with various risk areas, including Compliance, Information Risk, and Audit Department
Experience with a leading financial institution, preferably a regulated bank, working in a risk and control function
Ability to work well with all levels of management, including the ability to present information and respond to questions
A desire to learn, an inquisitive nature, and the motivation to seek answers and provide solutions
High learning agility, strong attention to detail and organizational skills
Strong computer skills, MS Office (including Excel, Visio, and PowerPoint), presentations, spreadsheets
Familiarity with IT, databases, data security, baselines, etc
Knowledge of industry standards risk analysis approaches: Federal Financial Institutions Examination Council, Information Technology Infrastructure Library, Control Objectives for Information and Related Technology, Committee of Sponsoring Organizations, or Basel
Knowledge of operational risks and regulatory requirements relevant to financial services
Background as an IT Auditor
Experience in writing Policy and deviations from policy

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Technology Operations Analyst Resume Examples & Samples

3-5 year minimum total experience with increasing responsibility
1-2 year minimum working experience within Workday
Ability to learn new systems quickly and understand how they integrate with one another
Track record of integrity and trustworthiness with confidential/sensitive information
Strong time management skills; adept at setting priorities and managing deadlines
Ability to plan, organize and multi task in a fast-paced environment
Strong interpersonal skills; effective collaborator with multiple levels within the organization
Demonstrated confidence and high degree of professionalism

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Manager, Technology Operations Resume Examples & Samples

Analyze and drive enhancements in application logging that allow Expedia Worldwide Engineering (EWE) applications to better instrument for availability and performance (uptime, success rate, and customer experience)
Values
Passion – enthusiastic, adventurous and full of energy
Innovative – be creative and demonstrate ‘out of the box’ thinking
Enterprising – Ability to take risks with a ‘make it happen’ approach
Execution - Biased towards action
Proactively monitor the health of websites/application and related services
Manage a portfolio of operational tools, monitoring, and alerts
Continuously improve operational processes and capabilities
Understanding and following processes and knowledge Documents with integrity
Defining and reporting of actionable metrics based on Traffic patterns/trends
Be proactive in investigating and eliminating root cause impacting service and application response time and availability
Bachelors/Master degree in Computer Science, Mathematics, Statistics, Engineering or related discipline
Experience with B2B, Technology Consulting or Technology firms preferred. eCommerce production support experience desired
LI-CS1

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Manager, Technology Operations Resume Examples & Samples

Manage the Production DBA/DBE Team in operational support and engineering capacity
Work with leadership and Database Engineering to prioritize and implement project and operational activities and tasks
Manage the development and maintenance of operational processes and procedures, documentation, capacity planning and disaster recovery planning
Primary Change Management approvals for database changes
Provide mentoring to team members in all areas of Database Administration
Balance management responsibilities with hands-on Database Administration work; lead by example
Extensive experience in a 24x7 heavy OLTP environment
Thorough understanding of RDBMS systems and architecture which includes MS SQL 2008/12/14, Oracle, MongoDB and Cassandra
Expertise in database performance tuning and optimization
Expertise in database disaster recovery planning and recovery
Extensive experience with database replication, mirroring and transaction log shipping
Demonstrated ability to solve complex database administration problems
Thorough understanding of database performance monitoring and analysis tools
Ability to motivate and mentor database administration team members
Ability to work with Database Engineers and Database Developers to analyze performance and identify problems in areas such as: execution plans, index coverage, and SQL server statistics
Experience in highbred datacenter (Physical and Cloud)
Experience with Oracle, MySQL, Cassandra and/or MongoDB and AWS desired
BS/MS in Computer Science or relevant engineering disciplines, IT, or equivalent work experience
5 - 10 years demonstrated experience working in a high transaction, 24x7 Microsoft SQL database environment
Minimum 5 year(s) of Ecommerce support experience
Excellent knowledge and hands-on experience with MS SQL Server 2012/14, Oracle, database mirroring and clustering technologies
Strong interpersonal, analytical, customer service skills
Strong Communication skills to all levels in the organization

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Manager, Technology Operations Resume Examples & Samples

Managing multiple shifts of security analysts performing security event monitoring and incident identification for 24x7 Security Operations Center (SOC)
Collaborate with peer North America manager to provide tactical and strategic direction for the Security Operations Center (SOC) staff, program development & maturity roadmap
Develop an operational support plan for the sustained success of the team - includes measuring the team's performance against existing SLO's, training & professional development of the staff and identify process improvements
Stay current on the latest threats and vulnerabilities to ensure operational tools and processes are up to date
Collaborate with security Architecture, Engineering, Operations, and Incident Response to ensure effective SOC monitoring is implemented for all environments
Work closely with peer organizations to ensure incident response plans are up to date and are effectively utilized and monitoring
Facilitate strong collaborative relationships with various organizational teams, both internal and external to the Enterprise Information Security department, to meet annual goals
5+ years leadership experience within a NOC/SOC in a global enterprise
Experience in a leadership position within a Security Operations Center preferred
Experience working with log management, security monitoring and security incident/event management tools
Ability to develop and track key performance indicators (KPIs) and metrics for operational success
Proven leadership skills including: effective oral and written communication, performance management, issue resolution, negotiation, motivating others, forecasting and planning
Experience in a security role with strong working knowledge and understanding of information security frameworks, incident management, operations and application security best practices
Possession of industry certifications preferred (CISSP, GIAC GCIA, GCIH, etc.)
Experience with staff performance plan development, situational leadership and management responsibilities
LI-GG1

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Technology Operations Manager Resume Examples & Samples

Manage a small team of support and operations specialists including hiring, termination, growth and performance planning
Measure and ensure adherence to SLAs
Measure and improve customer service approach
Build and manage relationships with key customer contacts
Coordinate and drive communication efforts and expectation setting with customers for all operational capabilities and delivery efforts, from onboarding to capabilities to incidents and outages
Communicate and present to senior management both within and external to IT
Evaluate, redesign and implement new cross-function operational processes
Be the primary point of contact for issue escalations and outage events
Assist with industry certification (e.g. ISO) items related to operational delivery
Be a key part of the TLS management team including future strategic vision and tactical planning as well as annual financial planning
Provide long-term vision for operational approach and innovation
Provide operational expertise input to Statements of Work and Service Level Agreements with customers
Oversee TLS team Operational Readiness compliance and plan
Collaborate with OTC Architecture and Engineering teams to ensure that designed solutions are supportable
Collaborate with TLS Business Ops team to ensure processes and policies are current and being followed by operations staff
Provide senior-level engineering expertise and work as assigned
Strong positive customer relationship focus
Strong written and verbal communication skills, including ability to present to and negotiate with senior management
1+ years of experience using ServiceNow
2+ years of experience in user support
Previous staff management experience
Incident escalation management experience
Security incident experience
Business continuity management experience
Engineering strength in one or more key technologies in use with the OTC data center (VMWare, Windows, Linux, EMC Storage, ServiceNow, Cisco, Palo Alto, and Globalscape)

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Manager, Business Technology Operations Resume Examples & Samples

Manage & develop skills and knowledge of the Service Desk team
Monitor and ensure quality of daily service delivery
Develop standard customer facing metrics that document service performance
Partner with other business teams that provide support optimizing joint service delivery
Partner with business leaders to prepare for new application/solution rollouts
Manage & develop skills of the infrastructure team (senior individual contributors)
Develop and communicate project plans for needed changes in infrastructure
Manage incident/problem workflows involving all IT (and possibly non-IT) teams
Retain and improve SOX discipline in areas and processes assigned
Become a trusted customer advocate in all forums
2-4 years referenceable success in managing Service Desk operations supporting at least 750-1500 users and 50-150 remote offices. Specifics include

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Manager Technology Operations Resume Examples & Samples

Manage effective upstream relationships with Futures team and Brand Operations to identify new development requirements and support to define handover timelines and clear roles and responsibilities
Provide input for project plans to outline the required defined technology infrastructure and capabilities to be developed and timelines. Capabilities may include, but are not limited to: facilities, machinery, software, and human resources
Support the Director for Strategic Technology Operations in working with Brand Operations to manage development allocation and provide data to ensure that workload is aligned with the capabilities of the suppliers for defined technology
In collaboration with the Director for Strategic Technology Operations identify where new machinery is required, help to monitor the machinery suppliers’ capacity and machine lead times to ensure that machinery purchases are aligned to the production requirement
Communicate on established paths and contacts between T1 and T2 as new factories adopt defined technology. Ensure alignment of lead times, ordering process and quality requirements between T1 & T2
Work with Costing to develop and/or optimize methods of costing the defined technology
Additional experience and knowledge working with molding processes for thermoplastics or

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Digital Technology Operations Resume Examples & Samples

Direct and Indirect management of IT operational resources across multiple locations, companies and countries
Working with senior directors and executives to set the operational strategy and owning the implementation of this strategy
Driving the agenda and strategy on our move to DevOps
Working closely with internal clients to develop and execute IT initiatives
Managing resources to deliver appropriate levels of support. Working with numerous business and IT project managers for successful project delivery
Ownership and improvement focus on the quality and stability of the production environment
A strong focus on implementing a customer-centric monitoring strategy across our major on-line assets
Ownership of complying to ITIL support processes (e.g. incident, problem, change, release)
Provide an effective and efficient end to end operational service for all areas within the responsibility domain with a focus on continuous improvement
Manage both forward looking and day to day operational activities
Play a significant role in long term planning, including initiatives geared towards operational excellence
Management of operational risk activities (e.g. audits, BCP testing)
Resource management and planning Financial Management
IT degree or equivalent experience
Experience with formal process improvement frameworks (e.g. ITIL, CMM) and successfully implementing process improvement initiatives
A demonstrated can do attitude with strong commitment to delivering timely, accurate IT solutions
Ability to soundly manage concurrent projects. Ability to work to a deadline, proven ability to work well under pressure with strong problem solving skills
A self motivated person with a strong aptitude for learning
Very strong customer and commercial focus
Excellent negotiation, communication and relationship building skills - strong focus on collaboration and effectively communicating a point of view to obtain the support / buy in of key stakeholders
Demonstrated ability to lead a team through real understanding of the delivery, not simply task monitoring; particularly in environments where team members are not always co-located
Ability to work effectively with both technical and non-technical teams
Familiarity with change management processes within production systems
Strong understanding of risk management frameworks and their application
Proven ability to work across cultures with a geographically dispersed user and technical community
Proven ability to work with a combination of internal employees and external service providers

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Performance Engineering Lead-technology Operations & Controls Resume Examples & Samples

Executing end to end performance tests and analysis
Developing test scripts based upon business requirements and processes
Staying in line with defined workflows and use cases
Processing transactions from system entry to exit
Testing application performance delivered across applications and workflows
Testing applications to demonstrate that relevant performance requirements are met
A college degree or equivalent experience
12+ years of proven, strong experience with performance testing, HP LoadRunner or JMeter, writing test plans, and reviewing test cases
Advanced skills in writing LoadRunner or JMeter scripts
Strong knowledge of C ,Java or .NET
Experience with performance diagnostic tools such as AppDynamics, Dynatrace or Wily Introscope
Good communication and technical documentation skills
Experience in gathering performance testing requirements, determining what needs to be tested and why, and creating test plan to implement
Experience in analyzing and understanding application eco-system and performance test results, and identify problem areas and monitoring needs
Capable of executing adaptive tests based upon intermediate findings to help trouble shoot and isolate application performance issues
Capable of performance testing from end to end independently and being a team player at the same time
Java developer experience is a plus
Unix/Linux Shell scripting and Windows Power Shell scripting is a plus

113

NIS Endpoint Technology Operations Manager Resume Examples & Samples

Leveraging broad business knowledge and specific knowledge of outsourcing/offshoring in helping NIS throughout the strategic sourcing lifecycle of analyze, transact, implement, manage/optimize, and/or terminate
Managing and tracking sourcing metrics across functional groups
Managing the sourcing contract process
Working with sourcing vendor organization to support access and onboarding of vendor resources

114

Technology Operations Engineer x Resume Examples & Samples

Ownership and escalation of alerts in a timely manner
Help maintain and improve existing processes and procedures
Ensure timely and accurate turnover of on-going issues to the next shift (Belfast hands over to Chicago)
Accurate and detailed completion of incident tickets
Ensure conformance of CME Group Change Management policies
Understanding of Linux / Windows operating systems
Experience in supporting IT products/services
ITIL awareness from an Incident / Change management perspective
Experience of working in a high volume, time critical, environment

115

Technology & Operations Internship Resume Examples & Samples

Operations: Research, analysis and improvement of workflows. Identify opportunities for new efficiencies. Research business or operational requirements for technology initiatives. Needs assessment
Media Technologies: Experience or knowledge of media file formats, transcoding tools, or other digital media systems. Experience with non-linear editing systems (such as Avid, Adobe Premiere Pro). Interest in video production: camera acquisition, graphics and/or editing
Manage communications and meetings with key stakeholders for initiatives
Ad-hoc analysis: operation or technology-related
All students must be at least 18 years old
You must currently be enrolled in an accredited college or university and taking at least one class – OR – be a recent graduate of an accredited college or university within the last six (6) months - OR - be currently participating in the Disney College Program, Disney Culinary Program or Disney Professional Internship Program in order to qualify for this internship
All candidates must be available from January to May for the 15 week program
All candidates must be willing to work 20- 40 hours/week
Cumulative GPA: 3.0 or above in a related degree
Positive, enthusiastic contributions to a team project
Curiosity and interest in technology
Demonstrated ability to take new approaches to challenges

116

Technology Operations Analyst Resume Examples & Samples

Create and maintain process documents and remediate process gaps
Bachelor’s Degree in English, Journalism, Technical writing or a related field preferred, but not required
Familiarity with IT risk management framework and control self-assessment process

117

Manager, Technology Operations Resume Examples & Samples

Manage daily team operations including on call and 24x7 support staff requirements, development of technical performance metrics and employee performance management
Manage delivery of technical operations support for critical security systems and services; including Privileged Identity Management, intrusion detection, data leakage prevention, content filtering, vulnerability and security event management
Drive ongoing maturation of our service offerings through improved monitoring, management, workflow and reporting
Serve as an technical escalation point for your team members and internal customers
Partner with peer teams to provide outstanding customer service and quickly resolve complex production issues
Write and contribute to deployment plans, author engineering level documentation, and develop detailed test plans
Communicate clearly and effectively with our business customers, suppliers and partners
Travel as required on a limited basis
Participate in on call rotation as required
Minimum 6 years of experience providing engineering and operations support services in a mission critical ecommerce environment
Minimum of 2 years of technical supervisory or management experience
Proven leadership skills including: effective oral and written communication, team building, performance management, issue resolution, negotiation, motivating others, forecasting and planning
Able to work independently, exercising sound judgment while handling multiple priorities
Knowledge and understanding of security systems and thorough understanding of security principles and technical architectures
Understanding of advanced security protocols and standards, including a demonstrated ability to perform complex analysis
Monitoring systems and operational NOC / SOC or related experience a plus
An ability to learn new technologies and adopt new tools
BS in Computer Science/ Engineering or equivalent education and experience required
Experience working in a complex and large-scale software environment supporting infrastructure and security technology

118

Senior Director, Technology Operations Resume Examples & Samples

Integral member of the European senior management team; leading and championing Blizzard Europe’s technology topics and projects
Oversee the European localization and quality assurance team to implement practices that achieve state of the art quality on localized games
Oversee the information technologies department to create optimum service conditions for our community of players and our employees
Oversee security to protect Blizzard Europe’s digital and physical infrastructures, allowing a safe environment for our community of players and our employees
Communicate, collaborate, and coordinate with functional organizations in our European and United States’ offices to ensure that issues are given visibility and that support is in place as needed
Strong integration with our global teams at our HQ in the US, providing key information and making sure EU systems and procedures are aligned with our global policies
Ensure that resource requirements are anticipated in advance to be in place when needed

119

Technology Operations Execution Director Resume Examples & Samples

Large scale complex program management
Creating and executing on metrics driven improvement plan
Proven prior successes in a manage by influence role
Ability to communicate productively to all levels both written and verbal
No fear mindset – ability to move forward with objectivity, logic and savvy
Comfort with challenges that initially are low structured and playing a pivotal role in defining structure
Equal comfort with driving success within a direct leadership or matrix leadership situation
Bachelor’s degree in technical field or equivalent technical work experience
At least 10 years experience in leading and managing projects that deliver complex IT Strategy and initiatives with tangible results, working across organizational boundaries, and interfacing with Senior Executives
Minimum 10 years of complex matrix program execution
At least two years of Technology Application Operations
At least 3 years experience in understanding key technology trends and their impact on the business
Highly skilled at issue identification and resolution
Ability to blend strategic thinking and tactical delivery of solutions
Ability to work under pressure of multiple projects and deadlines
Ability and desire to work in a team environment

120

Technology Operations Manager Resume Examples & Samples

Be interested in working for a global organization known for doing good things around the world
Possess a desire to work within an advanced tech stack surrounded by a brilliant set of technologists
Want to be a key player in our open-engaging-collaborative-Agile team
Providing leadership and drive to ensure that Operations teams consistently meet their objectives
Meet regularly with key stakeholders to ensure needs and expectations are being met
Own assigned projects and ensure that they deliver agreed benefits and meet time, budget, and quality standards and can be transitioned smoothly from development through to production
Serve as a key interface with the various technology organizations
Complete management responsibilities to include performance management, hiring and coaching of staff, and resource planning
Carry out management responsibilities in accordance with the organization’s policies, procedures, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems

121

Director, Technology Operations Resume Examples & Samples

Enable and deliver the strategic business objectives of the regional leadership team and performance leadership team through the effective delivery of technology in the division by being the primary advocate of the region's business within Global Technology and driving their agenda on a Global scale
Maintain excellent working relationships with the region's Managed Operations business and our owner community to develop insight into their technology needs both now and in the future by
Attending and being an active member of the region's Performance Leadership Team (PLT) and driving the technology agenda with hotel operations
Regularly engaging with the owner community, especially LRG, to ensure that the technology agenda is driven forward and owner needs are understood and met
Lead the region's Technology Steering Committee and help the committee to develop strategic technology roadmaps
Support the improvement and management of technology operations in the hotels by making use of Global Technology resources and processes wherever possible
Ensure that all contract resources are seamlessly integrated into the overall IHG team, all team members are assigned appropriate tasks and project work and are motivated, team members receive adequate training and support to perform their roles within the team, monitor hotel IT training requirements and make appropriate recommendations when possible
Lead the region's managed hotels' technology financial planning process by: Ensuring that they receive the expert support and guidance on all P&L and CAPEX decisions relating to technology; Leading the five year capital planning process, CCAs and any other owner communications on how Global Technology feels hotel owners and asset managers should invest their capital; Working alongside Finance in the creation of yearly hotel budget instructions ensuring that hotels are notified of P&L spend associated with technology in future years. Identifying cost saving initiatives where appropriate and assist in the management of support and maintenance contracts relative to hotel support services. Provide a collation point for new project requests and business analysis requests for hotels, using the accepted GT regional processes to raise new projects and report back progress to the region's Leadership Team, owners and asset managers. Work alongside the Information Security Department, help ensure that the regions IT systems are compliant with IHG policies in support of local laws, regulations and industry requirements (e.g. PCI, Data Protection, Sarbanes Oxley). To collaborate with other Global Technology teams in the development of best practice programs, documentation and training to support the use of IHG technologies

122

Solutions & Technology Operations Portfolio Manager Resume Examples & Samples

Lead large, complex projects to achieve key business objectives
Direct cross-functional and/or cross-segment teams
Participate in the development of business strategy
Develop and manages business plans to achieve objectives
Solve unique and complex problems with broad impact on the business
Influence senior leadership to adopt new ideas, products, and/or approaches
Have segment-wide impact Predicts emerging customer needs and develops innovative solutions to meet them
Participates in the development of business strategy
4 or more years Project Management experience in a large enterprise environment
4 or more years of experience running IT or technical projects
Budget tracking and full understanding of project financials
Ability to build and manage relationships across a large enterprise
C-level interface and presentation skills
Ability to influence decisions from top down and bottom up
Solid analytical, problem-solving and financial analysis skills
Proficiency in computer software such as Project, Power Point and Excel (vlookups and pivot tables)
Software Development Life Cycle project management
Professional PM methodology trained
Process implementation & re-engineering
Ad hoc reporting – being able to manipulate and understand large data sets

123

Manager of Event Technology Operations Resume Examples & Samples

High school diploma or GED; 3 years experience in the audio-visual operations or related professional area; technical training in audio/video/lighting equipment
Informs and/or updates the property executives, the peers and the subordinates on relevant information in a timely manner
Conducts regular, ongoing communication in event technology (e.g., pre-event briefings and staff meetings)
Maintains strong working relationships with guests/clients, local and national suppliers, staging companies, and audio visual consulting companies
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures

124

Winter Assistant, Technology & Operations Resume Examples & Samples

Assist in expense analysis, monthly forecast review and budget planning processes
Consolidate cost saving information from various technology and operation teams
Develop macro and assist in data collection for the purpose of management toolkit to review operation productivity
Assist in other ad-hoc projects and presentations

125

Technology & Operations Resume Examples & Samples

Oversight and knowledge of all cash balances provided to Portfolio Managers / Investment teams
Provide support to all consumers of cash data, including Investments and Client Businesses
Validate unknown transactions processed by the providers through the Cash Exception Monitor. Work with internal/external stakeholders to ensure issues are being appropriately reviewed and progressing to completion
Develop working relationships with key individuals and departments to facilitate the resolution process, both internal and external
Develop expertise around key control checks and reporting
Participate in various efficiency and capacity-building initiatives, including automation/ standardization efforts
Escalate any material risk items and/or the potential of missed deadlines
Bachelor’s degree – concentration in Accounting, Finance, Business or Economics is preferred
Excellent problem-solving and critical-thinking skills and an ability to identify problems, design and articulate solutions and implement change
Excellent verbal and written communication skills to effectively articulate solutions to internal and external stakeholders
Must be detail orientated, possess initiative, and work well under pressure
Skilled in multi-tasking and able to absorb information across a broad spectrum of products
Ability to work independently as well as to support a team environment; build strong relationships with colleagues and external contacts
Flexible and willing to quickly take on additional responsibility

126

Manager Technology Operations Resume Examples & Samples

Act as the 24x7 escalation point for production support to diagnose and resolve complex customer issues in accessing vendor hosted and off the shelf solutions
Oversee and ensure the integrity of production systems on a day-to-day basis to ensure uninterrupted services and that SLAs are met
Establish monitoring alerts and ensure system events are assessed and worked aggressively
Engage infrastructure engineering, development, business groups, and the vendors to perform product installations
Validate successful implementations or fallbacks
Process improvement and strategic initiatives to eliminate repeat production issues
Participate in the SDLC process, representing the IT Operations to make certain all operational readiness aspects are accounted for and documented before going to production
Provide WBS and detailed estimates to project managers, review and approve design documentation to ensure understanding of business logic, and proposed technical solution
Work with Change Management/Release Managers to review and approve proposed change events for production, and to make sure they abide by standard IT Operations policies
Work with senior leaders in the Client Services and Account Management organizations to enable customer satisfaction with the product/platform production environments
Define operational methodologies, establish appropriate process controls and develop materials, tools and approaches to embed these disciplines within the support organization
Remove roadblocks preventing delivery of technology operations throughout the organization: refresh legacy infrastructure; shorten delivery timelines; operational readiness
7 years of IT experience with background in application development, production support or equivalent technical
Experienced designing, maintaining, and managing SLAs and interfacing with clients
Experienced working in an Internet and distributed client server environment, including strong understanding of multi-tier architecture and infrastructure setups
Knowledge and/or certification in ITIL, and production support best practices
Exceptional leadership skills and ability to motivate and coach employees to perform at peak standards
Excellent written and verbal communication skills including presentation skills and the ability to interact effectively at all levels of the organization
Experienced in Agile and DevOps environments and cultures
Experience transitioning teams to an Agile Framework is a definite plus

127

Team Lead Technology Operations Resume Examples & Samples

Passionate about customer service, operations and support
At least 6 years' relevant work experience
Extensive experience working as a leader in either an operations or service delivery organization with responsibility for managing resolution of complex environment support issues, reporting actions and delivering status to leadership teams
Track record of identifying skills needed to ensure successful service delivery, evaluating team skill sets, and making recommendations for process improvements and/or service management tools to drive consistency, standards and best practices
Understanding of the complex nature of supply chain business
Service Management focused – Incident management, problem management, knowledge management and change management
Experience within ServiceNow and/or other ITSM tools
Ability to define and work to KPI’s and SLA’s with an end goal of improving service
Experience implementing continuous service improvement
Knowledge of resource forecasting and planning
Proven ability to work with both on shore, near shore and off shore teams
Ability to adapt and change in an environment that is fluid and dynamic
Availability to travel globally 5% annually

128

Director, Technology Operations Resume Examples & Samples

Integral member of the European Senior Management Team; leading and championing Blizzard Europe’s technology topics and projects
Oversee the European Localization and Quality Assurance team to implement practices that achieve state of the art quality on localized games
Oversee the Information Technologies department to create optimum service conditions for our community of players and our employees
Oversee Security to protect Blizzard Europe’s digital & physical infrastructures, allowing a safe environment for our community of players and our employees
Management of large diversified teams
Strong integration with our global teams at our HQ in the US, providing key information & making sure EU systems and procedures are aligned with our global policies.Ensure that resource requirements are anticipated in advance to be in place when needed

129

Technology / Operations Manager Resume Examples & Samples

Supervision of the Operation and Maintenance Engineering technical teams
Supervise Maintenance and proper operation of the extensive broadcast facilities and Remote Sites
Supervise Maintenance and proper operation of the over the air transmissions, Live trucks and SNG truck
Strong understanding of broadcast video HD & SD video formats
Good working knowledge of networking, Cisco IOS, various client and server operating systems (both closed and open source) required
Ability to manage, maintain and operate all compression technology in use on the broadcast network & systems for various video file formats, including Mpeg2 & Mpeg4 video
Be proactive in the monitoring of all network transport streams for errors; be able to investigate and provide solutions for network issues
Be able to identify and document trends in service affecting outages
Must have database management skills with the ability to interface or link to broadcast systems applications
Must have experience with HTML, DHTML, JavaScript, CSS, PHP and MySQL
Ability to create applications to enhance the station’s broadcast operation capability for broadcast, web and mobile
Must have a command of computer repair, maintenance and troubleshooting
Will be responsible for meeting appropriate staffing requirements within available manpower budgets
Handle engineering shift scheduling when or as needed
Will be responsible for assisting in capital & expense budgets spending and planning
Well versed in all areas of News and Production Operations
Demonstrates experience in the design, construction and maintenance of broadcast and IT infrastructure
Demonstrates experience in the design, construction and maintenance of over the air and satellite RF plants
Understanding of current FCC Rules & Regulations performs duties related to Chief Operator
Excellent customer service and trouble shooting skills
Computer capable and accomplished user of Microsoft Office suite, and AutoCAD & Visio software
Demonstrates project management experience
Highly self-motivated with demonstrated attention to detail

130

Technology Operations Specialist Resume Examples & Samples

Keep track of any and all changes or enhancements related to our products and our competitors' products
Coordinate relevant account creations
Manage the training/install/roll-out of any of our technology services
Provide customized training to users and clients
Provide ongoing support to customers for all our technology services
Understand Operations processes and help ensure locations are following SOP's related to: Billing, WO procurement, Job Tracking, Deployment, Training, and reporting
Provide ongoing support for sales staff
Continued training on new features/ developments
Attend tradeshows and events and be able to demo/ talk about any of our technology services

131

Senior Director, Technology Operations Resume Examples & Samples

Oversight and management of MassDOT data centers. Manage telecom, server, and service delivery teams
Capacity planning: proactive reporting of systems capacity, constraints and needs; assessment of alternatives, design of plans and ownership of implementation
Management and leadership of the teams responsible for both building new capacity and managing 24 x 7 support of public-facing applications and internal information systems
Lateral interaction with Project managers providing resource management and transparent tracking of infrastructure projects, ensuring efforts are clearly prioritized deliverables clear and realistic and that plans are being met. Effective communication of projects to rest of organization, managing tradeoffs with project managers and business owners
Strategic partnering with business leaders and application teams on projects that require systems development including analysis of alternatives, planning implementation efforts, prioritizing maintenance activities, ensuring a stable production environment etc
General metrics reporting, including systems performance and financial measures such as capital and operating expense
Management of operations

132

AVP, Technology Operations Resume Examples & Samples

Define/update/implement policies, procedures and best practices for User Acceptance Testing
Provide guidance, training and support to new team members, business users and other UAT stakeholders
Ensure User Acceptance Testing is occurring in accordance with Software Development Life Cycle (SDLC) guidelines and requirements
Ensure consistent logging, tracking and reporting of all defects detected during the User Acceptance Testing phase
Coordinate required User Acceptance Testing artifacts from creation to signoff
Track and manage defects approved to enter Production and actively engage related teams and stakeholders to ensure timely resolution in future releases
Ensure that sub-teams are performing well and conducting all activities in accordance with new, emerging and established policies and procedures
Serve as a thought leader in the QA organization, bringing industry standard best practices and methodologies to the department
Act as a mentor and a role model
Bachelor of Science Degree in Computer Science, Engineering or related field or equivalent related job experience
10 years of QA experience or equivalent testing of Web and/or Mobile Applications
Advanced knowledge of various Software Development Lifecycles, QA Methodologies and Test Techniques, Defect Life-Cycles, creation of Test Plan/Test Strategy documents
Proven ability to lead large/complex QA Projects and teams of QA Engineers
Experience with Test Management and Defect Tracking Systems (e.g. - HP ALM, TFS, etc.)
Solid communication and leadership skills
Ability and willingness to engage and navigate horizontally and vertically across organizations
Industry certifications (e.g. – Certified Scrum Master) would be a big plus

133

Director, Technology Operations Resume Examples & Samples

Ensure priority alignment with Sales Enablement Senior Leadership team
Work with Sales Enablement Leadership to produce budgetary and capacity asks related to new technology solutions, features/enhancements, and production operations
Advise Sales Enablement stakeholders on appropriate technology choices to service their needs
Actively participate in IT Steerco to garner additional funds and resources for Sales Enablement initiatives
Collaborate with IT on technology work streams for internal enablement
Collaborate with external teams (Trailhead, Product, Enterprise Data Warehouse, IT Support) on the technology roadmap and as needed to drive resolution to technical problems
Oversee and set direction for the Production Operations team that services systems needs of Sales Enablement and our external stakeholder groups (Product, Sales, CSG)
Manage relationships and contracting process with technology vendors
BS/BA Degree in Information Technology or equivalent industry experience
10+ years experience in technology roles
Experience managing a technology portfolio with multiple, concurrent development work streams
Proven ability to engage in troubleshooting, configuration, and service monitoring with the ability to adapt and manage stressful situations
Knowledge of Salesforce product portfolio with the ability to leverage it to deliver scalable, enablement solutions
Strategic thinker that can see the big picture, create innovative solutions, and adapt to constant change
Excellent oral, written, and presentation skills and confident communicator
Demonstrated passion for excellence
Salesforce Certification strongly desired
Understanding of complex sales organizations and experience with sales teams and/or business processes
Experience working with geographically dispersed teams

134

Technology Operations Manager Resume Examples & Samples

Highly collaborative, yet able to function well independently
Creative problem solver and natural entrepreneur; comfort with ambiguity
Top notch security and confidentiality standards

135

Mgr, Technology Operations Resume Examples & Samples

Manage a team of operations analysts, finding and growing early career talent
Lead monitoring enhancements identifying and partnering with application teams for performance improvements based on findings
Play an operational leadership role in incident response, driving restoration and restoration
Act as a managerial lead including shift supervisory duties as part of a 24x7 operations team
Identification/detection of trends/patterns on dashboards Provide Ops Support for Change, Releases and Incidents
Use various tools like Splunk, Catchpoint/Keynote, Tealeaf, Omniture, Graphite, AppDynamics, etc. along with some in-house solutions to perform deep dive analysis
Work with various Development, Application Engineering and Operations teams to monitor and analyze user experience patterns and understand their business and technology requirements
3+ years in leadership/management roles
Ability to demonstrate strong commitment and willingness to learn
Passion for travel at a personal level
Technical background or ability to pick up technology concepts quickly

136

Senior Director, Technology Operations Resume Examples & Samples

Set direction and approach for HGV service delivery function, consistently evaluating and evolving services to drive improvements and support key IT initiatives
Develop and execute strategic plans that support HGV goals and objectives
Establish and ensure execution of key SLA metrics such as HGV systems availability and performance
Effectively liaise with Technology team members and outsourced partner to meet HGV technology needs for infrastructure and operations
Partner with architecture function to align and develop a structured framework for solution delivery
Work with the various vendor and Information Technology internal groups to deliver solutions components, scope cost and timeline
Monitor industry trends and identify best practices/methodologies to implement within HGV
Plan all aspects applicable to the successful delivery of technology solutions
Work with key business and strategic partners to ensure strategic alignment of key objectives
Direct the grouping and assignment of priorities and tasks ensuring optimal allocation of resources necessary to accomplish objectives
Oversee the deployment and delivery assurance functions necessary to deliver technology solutions
Ensure the creation and maintenance of documentation around Best Practices and Standard Operating Procedures
Create and maintain all technical documentation supporting IT Service delivery
Work with vendor partners and Hilton Worldwide technology team members to manage ITIL processes around change management, release management, problem management and capacity planning for HGV systems
Foster collaboration between vendor partners, business partners and IT team members
Ongoing evaluation and refinement of business process to ensure accurate and timely support and problem resolution to our internal customers
Create and direct communication plans of key messages to internal and external stakeholders
Identify, capture and work to mitigate potential project risks. Escalate project risks as necessary
Implement appropriate controls and metrics to ensure optimal performance of the function is met
Lead, develop and motivate a team of people that are responsible for IT delivery to HGV internal customers
Continually evaluate Service Delivery performance, needs of the field and manage resources/scheduling appropriately to continue to adapt to the growth of the business
Manage vendor partners to ensure provisioning process around new hires – computers, telephone, voicemail, email and account setups are meeting expected SLAs
Provide direction and directives to the departmental team members in the performance of their duties, establishing work priorities and in achieving management objectives
Execute directives of organization’s mission, values, goals and objectives and demonstrates through ongoing and direct motivation, communication, group dynamics and leadership
Create and maintain all technical documentation supporting IT service delivery
Deliver excellent support, both technical and non-technical with outstanding customer service and satisfaction in a timely manner
Provide guidance and project leadership in infrastructure design to architecture and development teams
Determine project staffing needs and oversees the recruiting, selecting, hiring, training and developing of required resources
8 or more years of progressive experience in technology roles
4 or more years of management experience
2 or more years of experience in vendor management and contract negotiations
2 or more years of project or team member management experience
Strong written and oral communication skills in English
Ability to travel domestically as needed
10 years of experience in technology roles with 6 in a management capacity
At least 2 years of management experience within a Hospitality IT Department
Proficient with Microsoft Office including PowerPoint, Project, Word, Excel, and Visio as well as knowledge of SharePoint team sites
Vacation Ownership or Hospitality experience

137

VP, Head of Technology Operations Resume Examples & Samples

Responsible the performance of staff and their professional development
Responsible for the Company’s public and private cloud infrastructure, network, voice, email, backup, desktop, remote access, and other critical technologies
Responsible for the support of the Company’s 3rd party applications and internally developed applications
Leverage industry best practices such as ITIL to effectively manage the delivery of core services by 3rd party managed service providers
Ensure technology services are designed, engineered, and maintained effectively to support critical business functions
Act as the IT escalation point for all managed service providers and internal IT desktop support
Subject Matter Expert for critical infrastructure services including server, storage, network, voice, extranet and desktop technologies
Responsible for IT Operations capital and expense budgets, hardware procurement, software licensing and maintenance renewals
Create IT performance measurements necessary to effectively manage service providers such as Key Performance Indicators (KPIs), and Service Level Agreements (SLAs)
Responsible for the creation of system health reports, incident trending, capacity reports, and ad hoc reports as required
Responsible for Infrastructure quality control, change management, incident management, problem management and capacity management
Responsible for the delivery of all infrastructure projects and programs
Must understand current technology topography, application architecture and business use of technology
Must understand the strategic direction of the business and related IT platforms
Must be able to communicate technology issues to a non-technical audience
Work closely with business constituents to ensure IT readiness and business continuity
Work closely with the Director of Cyber Risk Management to prevent, identify, detect, and respond to cyber security incidents
Work closely with Head of Software Development and Head of Program management to deliver IT projects and services
Regularly communicate project status
Regularly seek opportunities to improve enterprise functions as appropriate
10-15 years experience managing infrastructure operations and application support teams
5 years experience managing 3rd party/outsourced infrastructure service providers across multiple geographies
Experience managing technology policies and controls in a regulated environment (Sarbanes-Oxley, FINRA)
Infrastructure architecture experience
Ability to prioritize multiple project tasks in a fast-paced environment to meet goals and deadlines
Experience working within a small technology organization
Passionately embraces a commitment to exceptional service and delivery excellence

138

Technical Lead, Technology Operations Resume Examples & Samples

Support multiple technology products from an administration and L1 support perspective
Work in close collaboration with NY-based Manager and east coast team to provide proper coverage during regular business hours
Engage with users directly, both on-site and remote
Present demoes and training as needed
Use a web-based administration tool to create users, manage permissions, upload content, etc
Ingest and perform rough editing of video content
Provide monthly audits and reports to business units
Communicate effectively with non-technical users both domestic and abroad, sometimes where English is not their primary language
Conduct comprehensive testing of new product features
Become a subject matter expert in the system(s) as well as the business process that he/she is supporting
Create documentation and manage user-facing knowledge base articles
Escalate any issues or outages to appropriate parties
Research technological solutions that may help with business processes
Provide occasional off-hours support to address outages, special events, and pressing system issues
3+ years’ experience in Client Services or Production Support role, supporting hardware and/or software
Self-starter that demonstrates initiative and ability to work independently with little supervision
Demonstrated written skills from previous work experience
Demonstrated organization skills from previous work experience
Experience in Media & Entertainment environment preferred
Excellent communication, presentation & analysis skills with solid business acumen
Demonstrated ability to use Excel to summarize large monthly sets of data (usage reports, user reports, etc.)
Organized and detail-oriented with ability to manage own work
Ability to manage through competing/conflicting requests and obtain consensus
Ability to work in a fast paced, deadline-driven environment

139

Live Streaming Technology Operations Analyst Resume Examples & Samples

Compile and maintain the live event streaming schedule for WatchESPN/ESPN3 and its International versions
Manage the day-to-day operational workflow for Iive-event and on demand streaming
Execute defined processes to validate the quality and availability of live and on demand streams
Collect and analyze real-time player and distribution system performance data, identify areas for improvement and provide recommendations for action
A minimum of 2 years in video encoding and/or transcoding baseband video to multiple digital formats
Proven troubleshooting, analytical, and problem solving skills
Independent, self-starter, and a team player
BS Computer Science or related technical discipline or equivalent experience

140

Technology Operations Manager Resume Examples & Samples

Fluent in English and Spanish with Portuguese as a plus
Bachelor degree in Technology
5+ years´ experience of leading service desk operations team
ITIL Foundation certification or equivalent experience
Strong communication skills and ability to communicate different management levels and across different line of
Team-playing attitude, interpersonal skills, autonomy

141

Technology Operations Spring Internship Resume Examples & Samples

Luxury e-commerce
Helpdesk support
Equipment, software/hardware installation
Engineering: platforms/systems
Website interface/troubleshooting
Cross-functional partnership with finance, marketing, merchandising and customer experience
Technology research
Courses in computer science
Proficiency in Microsoft and Adobe
Ability to take initiative
Analytical and problem solver
Willingness to learn and good listener
Past experience in technology

142

Senior Director, Technology Operations Resume Examples & Samples

BA/BS Bachelor’s Degree in Information Technology, Computer Science, Engineering, Math or Science
A minimum of fifteen (15) years of Infrastructure Operations experience
A minimum of five (5) years of direct oversight of outsourced vendors
A minimum of five (5) years of focused experience in managing global ITIL support functions
A minimum of five (5) years of project management or governance experience
A minimum of five (5) years of experience at the Senior Director level
Ability to travel as required (20%)
MA/MS Master’s Degree in Information Technology, Computer Science, Engineering, Math or Science
ITIL Certifications
Knowledge of hotel-based IT systems and applications

143

Live Streaming Technology Operations Analyst Resume Examples & Samples

Ensure flawless distribution of the daily live event video and audio streaming schedule for WatchESPN/ESPN3 and related International versions
Manage the day-to-day operational aspects of Iive-event and on demand streaming
Provide event and outage coordination between both internal and external teams as needed
Software workflow development/debugging
A minimum of 5 years in video encoding and/or transcoding baseband video to multiple digital formats
Degree in Computer Science or equivalent work experience
Demonstrated leadership qualities, leads by example
Bachelor's Degree in Computer Science or related technical discipline or its equivalent

144

New Ventures Technology Operations Resume Examples & Samples

At least 5 years of experience in the field of IT, experience in DevOps
2 years’ of experience with AWS and/or Azure cloud offerings
Experience with container platforms (Kubernetes, Mesos, Docker Swarm)
Able to work well in highly entrepreneurial environment with teams and with sponsor on a regular basis
Expertise in designing medium-large high availability and scalable system architectures in GNU/Linux environment
Expert level hands-on experience with SaaS architectures comprising Linux containerization database and distributed computation platforms
Strong scripting (Bash, Python, Terraform, Ansible) and automation skills
Good knowledge of technologies like HTTP, SSL, load balancing, WAFs, SMTP
Outstanding communication skills in English
Client focused attitude
Experience with software defined networks is a big advantage

145

Technology Operations Lead-new Ventures Resume Examples & Samples

Knowledge of Infrastructure and Support environment / processes
Outstanding project and process management skills
Superb client service skills with both creative and analytical mindset
Be of mature disposition and personable, and able to work well within teams across continents/time-zones
Can handle both technical and business aspects of hosting and support
Familiarity with Amazon Web Services is a plus
Pragmatic approach / Solution minded
5 - 10 years of experience combining both TechOps and Project Management

146

Director, Business Technology, Operations Resume Examples & Samples

Develop Business Technology Strategy & Roadmap: Proactively evaluate key business needs and provide the applications, tools and analytical platforms to accelerate the efforts of Hootsuite's business teams needs
Lead the Business Technology team: Direct, manage and develop a high performing team to build and add new capabilities to Hootsuite’s business information platform
Build ETL Framework: Build data pipelines that transform data in various forms (data warehouse, relational db, data from vendors etc) to aggregate business data into datawarehouse
Champion Global Best Practices: Leverage business partnerships to prioritize standardized approaches to operating models, BI and information delivery and seek ways to improve adoption, use, and impact
Partner with IT functions (IT Operations): Ensure high level of buy-in and alignment from key stakeholders and partner with teams to ensure support across the organization
Partner with Product functions (Product/Datalab) to incorporate product and customer usage data into business systems
Oversee the selection and usability of key business software applications: Direct and manage systems design and architecture to track performance, revenue forecasts, quoting, regionalization, locations, and business unit requirements in accordance with overall organizational strategy and customer requirements
Data Governance: Collaborate with technology teams using data governance approaches to implement common data standards to enable consistent and accurate reporting for the business
Business Transformation & Change management experience; strategic planning and stakeholder alignment
ERP Systems implementation experience; Netsuite, Oracle, SAP
Experience with sales force automation, marketing automation and financial management tools; Salesforce, Dynamics, SugarCRM
Bachelor’s degree and/or Master’s degree and equivalent experience
A minimum 12 yrs of relevant and progressive experience in technology and business processes (incl. 5+ years managing teams)
Strong knowledge of Data warehouse/lake design methodology
Expert with MySQL database and data schema design
Strong industry knowledge of modern technologies for collecting, manipulating, and sharing data in a fast-paced business setting
Experience working in a global business environment preferred

147

Solutions & Technology Operations Portfolio Manager Resume Examples & Samples

Functional SME
4+ years Project Management experience in a large enterprise environment
4+ years of experience running IT or technical projects
Software Development Life Cycle project management experience
Process implementation & re-engineering experience
Ad hoc reporting - being able to manipulate and understand large data sets

148

Technology Operations Analyst Resume Examples & Samples

Provide operational & technical support, be accountable for important tasks such as: incident management, internal customer consultations, security process & controls, resource management
Handle the support request queue (JIRA), resolve requests & provide guidance
Implement UAT releases provided by the L4 engineering team
Coordinate Production change promotions with the L2 Operations team & related parties for change review, resource assignment & schedule
Manage incidents escalated to the Systems Support queue and coordinate escalations to the L4 engineering team
Coordinate MEPC events & patching activities; providing support for failover & fall back for core monitoring applications as required by the L2 Operations team
Develop and document processes as required
Identify opportunities for business improvement and increased efficiency using metric analysis & own initiative
Participate in CSA, RCSA and Security audit testing and remediation as required
5+ years experience in an ESM support role preferably in a financial industry
Technology proficiency in more than one of the follow products: Tivoli ( ITM6, TEPS, Data Warehouse), Netcool (Omnibus, Webtop, Impact, Probes), SMARTS, SCOM, and Edge
Experience of VCOPS is preferred
Innovative mindset
Experience in developing detailed process workflow with automation orientation
Experience in developing 'proactive' processes designed to alert/eliminate problems before they escalate to an issue
Strong analytical and problem solving, decision making and relationship building skills
Good understand of Change Management, Incident Management, Problem Management & Risk Management practices
Customer/Client Needs Management
Decision Making
Interpersonal Skills
Results Delivery - Proficient
Flexibility - Proficient

149

Business Technology Operations Manager Resume Examples & Samples

Work with other Information Technology departments and customers at developing and implementing IT infrastructure related technologies
Integrate IT infrastructure technology resources with other IT divisions and IT business owners
Responsible for the design, implementation, testing, administration, documentation and maintenance plan for disaster recovery and business continuity
Manage infrastructure and operations team of engineers and system administrators including off-shore resources
Participate in the management of the IT infrastructure budget
Establish strategic vendor relationships
Determine infrastructure capacity requirements and manage the demand for resources
Use ITIL framework for process development and service delivery
Implement virtualization, consolidation and cloud-based technologies where appropriate
Experience with network and application protocols; risk and security assessments; policy development; enterprise applications management and IT operations
5+ years IT Operations management experience specifically Data Center Operations
A solid foundation in enterprise LAN/WAN technology
Proven experience in IT project management
Skilled in developing processes and workflow
Experience in developing Disaster Recovery and Business Continuity strategies

150

Manager, Technology Operations Resume Examples & Samples

A minimum of 3-5 years of experience in digital media (agency or publisher side)
Four years of college education preferred (technology, marketing, computer engineering, web development, mathematics, or any other geek-friendly focus will do)
A passion and/or skill for training and development, as the role involves both doing your work and supporting others on the team in their pursuit of excellence
Experience with digital platforms – if you can go deep on programmatic (DMPs, DSPs, Exchanges), the ins-and-outs of second- and third-party vendors, ad servers of all stripes (display, video, social, mobile), Tag Management Systems (GTM, TagMan, Signal, etc.), and/or VVF vendors (viewability, verification, and fraud prevention), we will have a great conversation
Exposure to and/or interest in online advertising bid and pricing models (CPA, CPM, CPC, CPI) a bonus
The ability to rock the Microsoft Office suite, particularly PPT and XLS (it’s all about filtering and pivoting)

151

Emerging Business & Technology Operations Manager Resume Examples & Samples

Overseeing day-to-day operations and keeping the head of Emerging Business & Technology team apprised of significant events
Creating operations strategy and policies
Communicating operations strategy and policy to team members and stakeholders
Fostering team member alignment with team goals
Overseeing budget and human resource management
Maintaining innovation franchise network
Assisting with franchise spin-up and project boot-strapping
Supporting collaboration and knowledge management efforts and infrastructures
Creating and executing communications and marketing strategy and plan
Organising education and client engagement events
Creating communication and education assets
Managing and reporting on team and franchise activity portfolio
Budget, service, project and program management plus reporting skills
Knowledge of service management e.g. IT Service Management (ITSM); project management e.g. PRINCE2 or PMBOK; and agile e.g. Scrum methodologies is an advantage
Event organisation and hosting skills
Communications and marketing skills
Experience of configuring and working with social media, collaboration and knowledge management tools
Enthusiasm for working in a space full of unknown unknowns, pivoting as needed, and being comfortable with not knowing the end state
Teamwork, flexibility, initiative, networking, communication and organisation competencies
Awareness of and passion for emerging business & technology models

152

Technology Operations Center Team Lead Resume Examples & Samples

Manage a team of NOC resources that support the monitoring of infrastructure systems and applications on a 24x7x365 basis. Manage staffing levels, on-going training and continual improvements. Actively engage escalated issues to resolution
Manage relationships with infrastructure teams to engineer monitoring solutions Observium, SCOM, WUG, Spotlight, Orion, vSphere and other systems as required. Engineer automation services utilizing our monitoring tools and ServiceNow ITSM to create tickets for issues and assign to the correct team for resolution
Engineer a system to track and correlate recurring problems in nightly batch process and other daily operations. Work with systems, applications, database, and network teams to find and implement permanent fixes
Manage vendor relationships and support contracts to facilitate escalation and resolution to support tickets for onsite and remote facilities
Full Supervisory Responsibilities
Experience integrating infrastructure monitoring systems with ServiceNow ITSM heavily preferred
Experience with RRDTool required
Advanced working knowledge of navigation and file manipulation in Windows and Linux operating systems a must
4-year college degree preferred
SQL Server, Oracle, and MySQL database technology a plus
Basic electrical knowledge a plus
Ability to lift up to 50 lbs. and work some hours in a data center environment as needed (below 70 degrees, elevated noise levels)
Holding or working towards certifications such as A=+, Network+, and MSCE are a plus
Technical certifications related to datacenter operations, server systems, or network management a plus

153

Senior Manager, Technology Operations Resume Examples & Samples

Manage a team of diversified administrators, finding and growing career talent
Shape up the growth and performance of the NOC as you identify areas of improvements, enhance processes and partner with support teams and leadership across the business to drive efficiency and quality of service
Lead monitoring enhancements identifying and partnering with support teams for performance improvements based on findings
Play an operational leadership role in incident response and driving restoration
You will lead an experience-diverse team of first level support administrators that are quick to respond and fast to fix with an eye towards continually improving
Analyze the needs of your customers and establish priorities for providing strong operational responses to weak signals
Maintain shift oversight, using statistical reporting and direct engagement with staff to remain continuously aware of the NOC’s performance
Collaborate with other leaders across the globe in our follow the sun support model maintaining consistent feedback and communication
Identify process inefficiency within all aspects of NOC workload, and work to resolve those items with a focus on automation
You are preoccupied with failure and take steps to make sure your team and the global support model are prepared for potential incidents
Drive staff engagement in project efforts during periods of downtime, focusing on a variety of initiatives to help improve the NOCs overall ability to support the business
You relentlessly follow through with the customer to ensure we are always providing value, learning from our mistakes and ensure we are committed to resilience in everything we do
You are self-motivated and can successfully delivery within cross-matrix, cross-functional teams using your influence capabilities. You effectively handle multiple, simultaneous projects, problems, or tasks with critical deadlines and produce quality results
You understand the importance of process and data to your organization and can easily tie key performance indicators to business outcomes. You contributed to the financial planning and manage all activities within budget
You are comfortable with operating in a dynamic and ambiguous environment to drive and motivate your highly reliable organization
You can quickly learn new and complex technology and can help mentor and guide junior staff. You can clearly identify subject matter expertise and in turn establish deference to expertise when needed during a major incident
Be a recognized leader and voice for Operations
10+ years in operational or analytical roles with 3+ years leadership/management roles
Experience with B2B, Technology Consulting or Technology firms preferred. E-Commerce production support experience desired
Team Player - works well with other team members and values their efforts and contributions
Familiarity with ITIL v3 framework, Agile/Waterfall project methodologies and demonstrated experience with ITSM processes such as change, incident, problem, and capacity management
Demonstrated data/analytics/statistical modeling capability
Enterprise level experience supporting 24x7 teams a strong plus
The ability to gather data and drill down to root cause analysis, ability to proactively recommend effective courses of action, communicate resolution, policy and procedures to the various IT stakeholders, and management
Possesses strong analytical, organizational and decision-making skills, as well as verbal and written communication skills required to contribute to both technical and leadership conversations
Work is reviewed relative to defined operating outcomes and/or milestones
Outcomes managed impact specific goals or initiatives of function or unit
A strong drive and passion to learn new internet technologies

154

Technology Operations Analyst Resume Examples & Samples

Strong data analytical skills, attention to detail
Strong communication, team work, influencing and relationship building skills; Ability to work well individually or with others
Strong coordination and project management skills
Strong operational skills and able to prioritize complex set of initiatives
Ability to drive cross-functional strategies and improvements
Strong organizational and time management skills; flexibility and ability to prioritize requests and multi-task
Enthusiastic, self-motivated and effective under pressure
Pro-active and problem solving mindset with ability to identify, clearly present and implement solutions
Disciplined approach to managing processes and controls with a view to improvement
MS Excel Expertise – knowledge of functions and pivot tables required
Sharepoint knowledge and administration
Working knowledge of MS Office, Access, Visio and PowerPoint

155

Director, Technology Operations Resume Examples & Samples

Problem Management: oversee critical and escalated problems to ensure service restoration targets are met. Track and communicate status to senior leadership as appropriate. Ensure problem management and resolution processes are followed. Ensure action plans are in place to address recurring availability/performance impacts on technical assets, systems and infrastructure. Ensure escalation and effective hand-off of support issues to other technology groups as required
Digital Analytics: partner closely with key stakeholders in Interactive Marketing to support the digital analytics space
Proactive engagement in key initiatives: partner with application delivery teams in Digital Technologies to proactively embed DevOps thinking into the application delivery process
Maintain up-to-date skills in relevant technologies. Provide innovation and leadership in the selection, implementation and use of tools and best practices. Establish and maintain effective and productive working relationships with business partners, vendor partners and their resources, as well as other teams across technology. Maintain a broad understanding of business, business needs, and how technology drives and supports the business
Provide strategic direction to a technology operations team of employees, contractors and/or vendor partners. Develop and maintain an organization of high performing people through effective hiring, coaching and rigorous performance/talent management. Plan and implement a resource strategy (internal vs. vendor) based on business need, scope of work, cost, and skill requirements. Foster a collaborative, success-oriented team environment where resources are empowered and accountable
Manage the annual budget and financial planning process for assigned organization, technical assets/service portfolio and related projects, to include vendor contract budget(s). Prioritize and plan technology service/support solutions within the annual business-as-usual and investment budgets. Collaborate with involved teams across the business and with vendor partners to effectively and accurately estimate work and cost associated with services/deliverables as it relates to area of responsibility
Collaborate with the business to understand strategy, needs, and end-user needs, then develop and drive a services/support strategy to meet those needs. Review and compare offering with current and future needs, identify gaps and ensure strategy addresses gaps. Prioritize initiatives based on business need, cost and impact. Determine and/or recommend approach to provide services (internally or outsourced). Provide cost, feasibility and impact/benefit analysis to support and gain strategy approval
Bachelor’s degree in Computer Science, MIS or related field; or equivalent work experience
5+ years of experience providing day-to-day management/supervision and mentorship to a team of technical employees and/or vendor partner resources
7+ years of broad technical experience with proven expertise in a majority of the following areas: servers, networks, hardware, operating systems (Windows, UNIX, Solaris, Linux, AIX), virtualization software, middleware and related base build infrastructure and software
3+ years of experience and proven success identifying and implementing opportunities for improvement to procedures, process and technology to optimize services and operations, enabling greater availability, capability, efficiency and end-user satisfaction
3+ years of direct people-management experience, to include performance management, with proven ability to lead and influence without direct management relationship
Proven success leading the implementation and management of services provided through vendor partners (on- and/or off-shore)
Excellent written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa
Strong business acumen with experience participating in financial planning process and using technology to drive and support the business

156

Technology Operations Center Resume Examples & Samples

Researches information to support specific action plans for functional projects
Collaborates on procedures / projects across a function
Supplies information and data regarding functional activities and process
Performs basic analysis on business metrics
Audit against established processes and procedures
Triage enterprise level infrastructure events within a complex enterprise IT deployment; Utilize that triage to determine severity and scope of the problem quickly
Oversight of vendor outage calls to push vendor troubleshooting to resolution
Run outage calls for internal infrastructure and vendor managed infrastructure
Work with internal and external support staff to drive resolution on infrastructure systems
Use multiple tools for monitoring infrastructure systems including server, VDI, network, telecom, etc
React to alarms and escalates any and all issues through escalation procedures
Monitor data center environmental and network systems for alarms and troubleshoot per procedures
Level 1 and 2 support functions to preemptively fix issues prior to turning into incidents
Interface with Production Support and System Administration groups
Research technology to look for innovative tools for use in the Operations space
Create well written and concise management notifications
Collect data for reporting and provide useful reports
Onsite responsibility for Data Center access and activity
Perform routine physical inspections for alarm identification and operational issues based on building and equipment checklists
Provide security oversight and administration based on company standards
Two years of relevant business and/or general analysis experience
Basic certification required (A+, Network+, Security+)
Advanced certification desirable (RHCT, CCNA, VCP, MTA)
Scripting experience desirable
Demonstrate a good understanding and ability to follow ITIL standards
Experience setting up monitoring and automation tools a plus
Experience using ticketing and change system such as Service Now
Experience and knowledge of Linux, VMware, IOS, NX-OS, MS Server
Ability to log on to infrastructure components and perform investigation for problem identification
High degree of technical understanding
Demonstrate and in-depth knowledge of system process flows and hardware during troubleshooting
Ability to work with the team to provide support for a 24x7x365 environment
Knowledge of Data Center operations and ability to act as first responder to physical environment
Able to handle multiple tasks, manage priorities, and remain professional at all times
Must have a high degree of accuracy and attention to detail with good organization skills
Ability to handle stressful situations while maintaining service performance
Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
Ability to communicate to people from all levels, from end user to management (business or IT)
Desire to learn and grow within the IT infrastructure field
Technical mind set to learn advanced functions of servers and infrastructure
Demonstrate good troubleshooting methodology
Must have courteous and efficient telephone manner
PC skills including use of word processing, spreadsheet, presentation and desktop publishing applications
Able to take part in meetings and discussions and give information about own area of expertise, able to compose memos, simple letters and short texts

157

Technology Operations Center Resume Examples & Samples

Act as leader for the Technology Operations Center team who is responsible for monitoring, level 1 support, incident management, problem management, vendor management following ITIL standards
Support TOC manager in preparation of reports and presentations
Responsible for the productivity of the team, ensuring performance is in line with expectations
Assist TOC manager in Operations build out
Define, participate and oversee process and procedure development for the Technology Operations Center
Five years of relevant business and/or general analysis experience in an enterprise environment
Two years of experience as a TOC Systems Engineer or 4 years of experience in an operations engineer role
Able to participate in and facilitate discussions with complex content. Composes reports with almost no grammatical errors and can communicate proficiently

158

Advanced Refining Technology Operations Manager Resume Examples & Samples

Assures safe working environment for employees and environmental compliance
Assures regulatory compliance and positive community relations
Develops the annual operating plan/budgets and continuously reviews the plan compliance with respect to production, yields, and fixed costs. Answers variances from the plan
Works with the Operations and business leadership team to develop strategy, annual operating and other business plans
Manages raw material, production schedules, finished product inventories and logistics of shipments
Implements necessary plant improvements as dictated by business needs
Champions Six Sigma and Lean Manufacturing initiatives
Conforms to ISO 9001, ISO 14000 and other manufacturing standards
Participates in Sales and Operations Planning processes
BS Degree in a technical discipline (preferably Chemistry, Chemical Engineering or Mechanical Engineering)

159

Technology Operations Center Resume Examples & Samples

Coordinates functional projects and issues
Audits projects and ideas to evaluate results, efficiency, effectiveness and customer service
Manages the execution of procedures / projects to ensure consistency across a function
Analyzes and reports on opportunities and risks associated with changes in internal and external environment
24x7 hands on/on call support for maintenance and outages for Technology Center
Work closely with IT functional groups to support deployments within the Data Center (DC)
Manage infrastructure projects for data center
Experience with data center physical infrastructure including HVAC, UPS, generator, raised floor, cabinet systems, structured cabling fiber and copper
Perform vendor management functions regarding service delivery of facilities maintenance for OKC Data Center and remote sites
Creation of Data Center Operations manual
Procedure creation and responsible for periodic procedure review
Responsible for training of DC Operators and security staff regarding DC systems
Provide security oversight and administration based on company IT standards
Responsible for shipping and receiving
Research and presentation of new technology to drive innovation
Creation of reports for all levels of the enterprise
6+ years relevant business and/or general analysis experience to include data mining
Minimum of 5 years working in a medium to large data center environment
Understanding of electrical power and distribution
Working and practical knowledge of environmental monitoring tools
Working and practical experience with equipment controls
Ability to read technical wiring schematics and one-line drawings
Ability to read blue prints and extract pertinent information
Experience with rack and stack of various equipment types including Cisco, IBM, Dell, etc
Some experience with operations systems and iLo type configuration of various equipment
Experience with facility contracts, both scope and management
Must be able to create and implement Method of Procedures (MOP) for all equipment
Experience with audit compliance and gathering of documentation to support audit requirements
Ability to review reports to identify potential trends which could indicate problems
Strong understanding of network and data center operations
Strong written and verbal communication skills; must communicate effectively and in a professional manner
Experience using ticketing and change management system such as Service Now
Able to work effectively with remote support groups by means of telepresence
Other duties/responsibilities as assigned by the Data Center Manager

160

Technology Operations Center Resume Examples & Samples

Three years of relevant business and/or general analysis experience
One year of experience as a TOC Systems Engineer or 3 years of experience in an operations engineer role
Able to actively take part in meetings and conferences and communicate effectively. Capable of composing reports and technical explanations

161

Technology & Operations CFO Resume Examples & Samples

Managing the budgeting and forecasting process across multiple businesses in segment/region/line of business
Working with senior management to create strategies and tactics to improve performance
Forecasting IT development expense based on projected development hours and capitalization rates
Forecasting and tracking Strategic Initiatives
Providing ad-hoc analysis as needed
Ability to attract, develop and manage a high performing finance team
Degree in Business/Finance/Economics/Accounting required
Minimum of 10 years finance experience in financial services
Must have a minimum of 10 years management experience
Essbase is preferred
Strong Excel experience required

162

New Ventures Technology Operations Resume Examples & Samples

5+ years of experience in the field of IT and Linux engineering with good mix of below technologies (not all are mandatory)
2+ years of experience with AWS or similar cloud offerings
2+ years of experience working in DevOps type environments and using tools like Jenkins, Circle Ci, Terraform, Packer, Git
Experience with scripting i.e. Bash, Python, Perl and/or automation skills i.e. Ansible, Puppet, Chef or similar
Experience with Docker container platforms (Kubernetes, Mesos, Docker Swarm) and CoreOS
Able to work well in highly entrepreneurial environment within a small team of engineers
Hands-on experience with IaaS, CaaS architectures comprising Linux containerization database and distributed computation platforms
Good knowledge of technologies like TCP, HTTP, SSL, load balancing, SMTP
Agility, continuous learning and ability to work independently

163

Technology Operations Resume Examples & Samples

Day to day operations of the reporting environments
Technical problem resolution for all technology related issues within the reporting environments, including trouble shooting system problems; restarting systems; adding new monitoring; improving existing scripts; automating manual tasks
Resolve customer complaints with software and provide a great customer service experience for our clients
Vendor interactions with SAP and IBM on technical issues and problems requiring vendor support
Assist in the planning, design and implementation of service packs and version upgrades to the reporting tools
Identify and report problems in new and existing software
Recreate software problems to facilitate solutions
Validating/testing various fixes for the identified issues
Involved with the Service Owner to consult on performance management and capacity planning
Assist with On-boarding new tenants to existing environment
Recommends configuration updates to the environment to support new requirements and helps to coordinate implementation
Work with the Service Owner to define and refine security models on the various products
Employ best practices for design, development, unit testing and test plan development
Collaborate with other team members to solve issues and share knowledge
Contribute new knowledge to the existing knowledge base to expand the resources available to our team
Experience administrating Cognos systems preferably in Linux/Unix OS environments
Significant previous operational support and application troubleshooting
Experience with production support of highly available applications
Experience with security models in Cognos
Deep knowledge of Unix/Linux and scripting
Previous programming experience preferably with python or java
Experience functioning as part of a software team, good communicator
Self-motivated and Responsible, able to own and drive a project when necessary
Extraordinary Troubleshooter with ability to diagnose and support mission-critical systems
Familiarity with disaster recovery methods
Ability and interest in learning to support Business Objects; Qlikview; and various open source reporting packages
Experience with web servers, especially WebSphere and Apache
Strong ability to work in a highly focused technical environment together with other motivated and driven professionals, as well as the ability to work independently
Strong organizational, multi-tasking and time management skills to meet deadlines
Excellent verbal/written communication and presentation skills
Good documentation practices

164

Technology Operations Specialist Resume Examples & Samples

Requires High School diploma or equivalent and 1+ year experience with computers, networks, computer software and hardware or other directly related experience
Experience supporting a call volume of 10+ calls/day
Manage 100+ emails per day
Strong Windows 7 and MS Office support experience
Friendly demeanor
Positive team attitude with the ability to get along well with other staff members
Excellent speaking, writing and communication skills
Personal presence, professionalism and superb interpersonal skills
Excellent organizational skills; ability to prioritize and meet frequent deadlines
Excellent attention to detail, accuracy, and timely follow up skills
The ability to work independently yet closely with other staff
Creativity and optimism as a problem solver
Flexibility and eagerness to learn
Take ownership of client needs and act as their advocate to ensure services and products requested are received
A+ or Network+ certifications
Demonstrated continuing education

165

Director, Technology Operations Resume Examples & Samples

10+ years of experience managing complex and diverse technology operations and teams, with at least 5 years involving delivery of infrastructure design and operational excellence
Proven experience managing globally distributed teams and resources where systems availability and quality are a priority
Deep expertise and technically competent in two or more of the following technology domains, but fluent in all technology domains. (server, network, database and data systems, cloud, virtualization, storage/backup, collaboration/messaging, identity and access management)
Demonstrated track record of leading a team where customer experience was a priority. Advanced interpersonal skills to engage with peers, customers and senior management to achieve excellent partnership and results
Passion for improving complex geo-distributed systems, people, and processes
Exceptional organizational and project management skills, including the ability to plan, schedule, and successfully carry out multiple projects at the same time to successful conclusion
Exceptional knowledge and success with service definition and delivery
Experienced in incident and problem management, root cause analysis, system performance, capacity and availability, release and deployment, operational readiness, capacity/availability management, service analytics and reporting, production governance, triage, application development support, change and configuration management
Ability to research and troubleshoot IT issues and products and present ideas in business-friendly and user-friendly language
Highly self-motivated, self-directed, and attentive to detail with the ability to effectively prioritize and execute tasks in a high-pressure environment
Strong situational analysis, decision making and critical thinking
Knowledge of core enterprise IT infrastructure services and support
Demonstrated ability to perform vendor management and contract negotiations
Experienced developing, tracking and reporting SLAs and relevant metrics (e.g., capacity, productivity, progress, quality)
Be well versed in a variety of current techniques, tools, frameworks and technologies relevant to IT Service Management
Experienced with implementation of automated processes, including provisioning, application and patch management, monitoring and alerting, capacity monitoring and planning
Progressive thought leader focused on ITIL CSI model, continual service enablement and optimization, and leading technology transformations highly desired
Experience establishing a culture of high performance, transparency and continuous improvement
Ability to display initiative, to work independently and use extensive independent judgment

166

Technology Operations Analyst Resume Examples & Samples

Oversee the analysis of existing and proposed business operations for a client facing application and responsible for maintaining the system architecture by working with Business and Technology teams
Identify project requirements by analyzing operations; determine project scope and document results; oversee the creation of tickets and scripts to be pushed and pulled from IT in order to update the calendar and system interfaces
Implement recommendations to identify bottlenecks, improve efficiency and enhance business capabilities
Develop problem solutions by studying application capabilities; analyze alternative solutions; prepare system specifications
Maintain application by researching and resolving problems; maintain system integrity and security; maintain quality service by establishing and enforcing organization standards
Configure and customize business architecture based on input from key business stakeholders
Minimum of seven years of Operations Management experience with a Financial Services Institution or Professional Management Consulting Firm
Bachelor’s degree from an accredited college/university or equivalent work experience
Experience creating Operations Analysis, RFI/RFP, Gap Analysis, Standard Operating Procedures
Exposure to Operational Process improvement; present with excellent interpersonal and communication skills
Have an understanding of Application/Systems and technical terminology
Experience with or knowledge of SQL, DB Management and business modelling tools

167

Manager, Technology Operations Resume Examples & Samples

Lead a team of operations analysts by finding and growing early career talent
Analyze and drive enhancements in application logging that allow applications to better instrument for availability and performance (uptime, success rate, and customer experience)
Act as a partner to release management, tools teams, engineering teams, and other operations teams
Understanding and following processes and knowledge documents with integrity
Create dashboards by pulling data from different data sources/websites and prepare reports for key partners
Bachelor or Masters degree in Computer Science, Mathematics, Statistics, Engineering or related discipline
Experience with B2B, Technology Consulting or Technology firms preferred. Experience providing production support for eCommerce site(s) is strongly preferred
Ability to quickly adapt and correlate with various monitoring & reporting tools
Great Teammate who works well with other team members and values their efforts and contributions

168

Technology Operations Manager Resume Examples & Samples

Engineering products and solutions that reflect users’ needs and enables them to perform their functions better
Regular and efficient delivery of updates and enhancements with minimal downtime
Pushing the boundaries of desktop, collaboration and conferencing technologies to enable clients to leverage workflows and business processed even better
Based out of Singapore, act as the senior operations manager for EUS in region supporting users and product support teams
Will be accountable for

169

Technology Operations Manager Resume Examples & Samples

Manage, mentor and develop technical operations team members aligning closely with the Technical leads
Manage production operations working closely with business and technology leaders, 3rd party organizations and vendors
Partner with technical leads and the EOC to proactively make recommendations to senior management on opportunities to apply new technology to improve processes leveraging the ITIL framework
Partner with Engineering teams to improve application stability with the development and implementation of application monitors and alerts
Manage projects in utilizing agile based methodologies
Maintain schedules, communicate status, and drive deliverables
Provide on-call support to manage, resolve and/or escalate production incidents or issues after normal working hours
Regularly provide status updates on to senior management
Bachelor’s Degree with 3+ years of experience
3-5 years of experience in lieu of a degree
Experience in all phases of enterprise operations management including problem management, change management, incident management, monitoring and alerting
Experience with ITIL methodologies
Experience with managing technical teams varying in experience levels

170

Technology & Operations Analyst Resume Examples & Samples

Provide Tier I/II support, responding to escalations from MVPDs, Vendors, and internal teams
A minimum of 2 years of experience in the realm of transcoding baseband video to multiple digital formats
Experience with programming languages and web technologies including: PHP, Perl, HTML, JavaScript, CSS, XML, etc
Strong organizational, multi-tasking and communication skills

171

Technology & Operations Systems Lead Resume Examples & Samples

Oversee daily operation of various technical resources to ensure effective delivery of services to students and alumni in Career & Alumni Services. This includes the online career resource center and other online tools to support student career development
Organize the project management duties and deliverables for the technology and operations function within the department
Evaluate and present findings of internal data trends and make strategic recommendations to the Director of Career and Alumni Services and management team for process improvement and increased student satisfaction
Collaborate cross-departmentally with Business Technology Services, Procurement and vendors to prepare for RFPs and BRDs, identify viable products and execute implementation of software, tools and platforms that provide comprehensive Career & Alumni Services in an online environment capitalizing on technology and social media
Collaborate with Student Affairs Assessment Associate and Data Intelligence Center of Excellence regarding tracking and assessment initiatives to support the overall Student Affairs assessment plan and regulatory requirements
Contribute to collaborative efforts with Student Affairs, Legal and Compliance, Government Affairs, Data Intelligence Center of Excellence, University Services & Policy, and Institutional Effectiveness and Accreditation to support of regulatory needs related to Career & Alumni Services, including requests for information related to state applications for licensure
Experience with e-recruiting software, internet technologies, webinars, social media and information and contact data bases
Experience working in a college or university setting assisting staff and students with use of technical resources
Strong interpersonal, oral and written communication skills, including skill in making oral and written presentations through various media formats to colleagues or subordinates to provide information, instructions, or explain subjects of interest
Master’s degree in an educational technology or student development related discipline is desired, but not required

172

Technology Operations Analyst Resume Examples & Samples

Provide expertise in the full range of technology controls practices: Information Risk Management, Monitoring, Business Continuity and Disaster Recovery, IT Control Policies (i.e. Identity and Access Management), and Problem, Incident and Change Management Processes
Experience with automation/configuration management using Puppet, Chef, Jenkins, AIM, Ansible, GIT or equivalent
Hands-on experience with security or monitoring products, with in-depth knowledge of 2 or more of the following systems: AppDynamics, Apica, PEGA, Symantec DLP, CAP/Skybox, Tripwire, Symantec Enterprise System Manager (ESM), Splunk, ArcSight and/or Qualys Guard Enterprise Scanner
Must have experience with designing and building automations for supported applications eliminating manual processes

173

Technology Operations Associate Resume Examples & Samples

Provide technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements
Analyze, collect, and prioritize user requirements, and translates business requirements into technical design and processes
Evaluate and support, Operations, Risk, Portfolio, and Information management initiatives
Develop systems test plan components and test scripts
Assess tools, approaches, and techniques to add efficiency and value-added improvements to existing processes and methods
Understanding of Visio and ability to diagram system interactions and data flows
Resilient interpersonal and cross-departmental partnering skills

174

Regional VP, Event Technology Operations Resume Examples & Samples

7-10 years of operations experience, 3-5 years of high level audio visual industry operations management experience
Demonstrated excellent leadership and customer relationship management skills
BA degree, marketing/business preferred
7-10 years of operations experience
3-5 years of high level audio visual industry operations management experience

175

Director, Disney Technology Operations Center Resume Examples & Samples

Provides overall leadership and direction for the Disney Technology Operations organization in providing comprehensive technology perspective, procedural guidance, and compliance adherence with a strong emphasis on speed and precise execution
Domain expert in the disciplines of business process, incident management, crisis management, problem management and event management
Technical leader who will provide thought leadership and drive execution excellence
Maintains strong relationships with all Segment/Business Units as well as other DTSS IT teams in defining IT service operations delivery mechanisms, meeting service level requirements and resolving service operations issues across the portfolio
Effectively builds and maintains relationships with suppliers, vendors, OEMs and other third parties to ensure consistent and effective delivery of technology services across The Walt Disney Company
Skilled negotiator with ability to compromise with peers, management, Segment partners and outside Supplier partners. Models the right working behaviors when dealing with conflict situations and moves to resolution quickly
Defines processes and execution strategy for all areas of the portfolio as it pertains to Incident Management and service availability – ensures that measurements and KPIs are in place for all offerings
Responsible for consistently evolving and maturing the incident management approach – team must apply consistent practices to ensure that each outage and major incident has been thoroughly investigated and results are applied to improve future response
Defines the operational strategy for and executes upon a consolidated network operations center covering all aspects of the network (voice, video and data) leveraging internal and supplier resources
In partnership with the Network, Telecom and Infrastructure Operations teams, identify gaps and remediation opportunities within business processes and run books. Ensure continuous alignment between the organizations and that all knowledge artifacts stay relevant
Partner with the Tools and Automation Architecture leadership to maintain a roadmap and infrastructure tools portfolio that aligns with the current operational needs of the organization and enables the future growth of the business
5-7 years in leadership role within IT shared services organization
10+ years of people management experience
Experience with ITIL frameworks and processes
Experience working within large, complex global organizations
Vendor relationship management experience
Strong technology driven process experience
Bachelor’s degree in Computer Science or Business Administration or equivalent experience

176

Technology Operations Process Analyst Resume Examples & Samples

Analyzes business and data requirements to support the implementation of application’s full functionality
Ability to evaluate high level functional designs used across business applications and infrastructure based on system build and knowledge of business needs
Establishes project requirements, priorities and deadlines
Monitors project progress and adjusts resources and priorities
Contributes to the design of and implements processes and tools to govern and execute technology controls in line with the changing risk and regulatory landscape
Promotes IT policy awareness, monitors and/or tracks and reports on compliance with established IT Control policies, processes and procedures
Works with the business and with other analysts to describe existing business processes
Analyses business requirements
Analyses the requirements in a way that is unambiguous and clear
Coaches and mentors less experienced team members
Basic resource management skills (e.g., planning, capacity)
Ability to assess if projects are being completed in accordance with all Risk, Architecture and other relevant firm-wide guidelines
Oversees and performs targeted technology control assessments including risk and control self assessments, application, infrastructure and/or location assessments and testing
Drives the implementation of firm-wide risk management policies
Executes control-gap remediation; oversees action plans and resolution of control issues/breaks with LOB partners
Drives and ensures implementation and effectiveness of firm-wide or LOB-wide management policies and control solutions
Identifies potential risks and works with Technology or Operational Risk to recommend solutions
Proficient in collecting and analyzing data
Proficient in knowledge of business applications, data usage and word processing, data management tools and flow charting tools
Able to understand the logic of code and to construct simple data queries
Advanced business and data analysis, business process and application knowledge
Proficient in the following

177

Senior Analyst, ERM Technology & Operations Resume Examples & Samples

Relevant experience and a proven track record in a risk management, compliance, internal / external audit or assurance role, with experience in financial services an advantage
Strong understanding of the financial services industry, relevant regulators (e.g. ASIC and APRA), and current and proposed financial services regulatory and legislative requirements
Proven ability to understand operational and compliance risks inherent or emerging in a business area, to assess the level of risk, and to develop and execute plans to mitigate risk
Demonstrated experience in establishing and maintaining effective stakeholder relationships at a range of levels
Degree in Law, Business, Commerce, or Finance or equivalent, ideally with a post graduate qualification
Expert knowledge of financial services risk and key regulations

178

SAN Technology Operations Analyst Resume Examples & Samples

Assigns work orders to Engineers based on complexity & engineer competencies. Ensures the right assignment of work to Engineers based on these pre defined and agreed metrics
Monitors team SLAs, Mean Time to Complete Requests, Ageing requests and proactively takes actions as needed
Monitors all escalations from clients and other stakeholders and prioritizes as per process
Ensures that issues and recommendations with regard to programs, tools, projects, products, process, metrics, standards and customers are escalated in accordance with support policies and procedures
Covers all management issues that are directed to the product and work with management team on operation duties and issues
Champions recommendations to management for change/improvements and execute on approved proposal(s)
Facilitates the group to work in a team environment and leverages top technical talent to share/transfer knowledge
Promotes teamwork to achieve common goals; while encouraging individual contributions
5+ years Hands-on experience performing team management, operational or implementation functions in a large, complex, Enterprise environment; Basic to fair knowledge of the Storage - Infrastructure env. is an added advantage for the role
Work Experience in Technology infrastructure with a high level of knowledge in Storage, Network, Server technologies & build processes
Proficient in data mining and reporting tools including Business Objects, CUBE, Qlickview etc
Proficient in Microsoft Excel, MS Access, PowerPoint and other reporting tools
Ability to lead, learn, motivate and direct a workgroup
Adaptability to learn and improvise on tools
Ability to follow policies and procedures; attention to detail
Detail oriented with an unrelenting pursuit of zero defects
Scripting skills are desirable – Shell, PERL

179

Senior Manager, Technology Operations Resume Examples & Samples

Leadership – Responsible for the oversight of technology operations staff to ensure the highest level of technology aptitude and professionalism. Develop and maintain successful relationships with internal and external constituents. Continually report issues and statuses to the Senior Director, Technology. Provide strategic planning support for the department for technology operations
Project Management – Provide oversight and direction of all operational efficiency projects established by the Senior Director, Technology. Work with internal and external stakeholders to ensure projects stay within scope and on schedule
Oversee interactive, supportive, and responsive service environment – Ensures development, documentation, implementation and adherence to technology and security standards and procedures across all three Heritage College campuses. Collaborate with OIT to effectively utilize University resources to their fullest extent
Asset Management – Oversee asset management processes and ensure compliance throughout the 3 campuses of the Heritage College. Ensure asset replacement is accounted for in the budget planning process
Completed a Master’s degree
Project Management experience preferred

180

Voice Tower Leader, Technology & Operations Resume Examples & Samples

Supporting to regional IPC & Asset team, assist for daily work in country implementation
Following defined IPC & Asset escalation path when needed, as defined in the escalation policy
Notifying the participants in the IPC & Asset Management process when standards and procedures are not being followed
Rerouting misdirected IPC & Asset management that have not been handled in a timely manner
Escalating issues in a timely and appropriate fashion
Identifying incidents and problems which need special attention or escalation
Notifying the participants in the process when standards and procedures are not being followed
Facilitating the resolution of issues with items not complying with the process
Creation and availability of process reports, analyzing reports
Adaptable to dynamic/volatile environment and know when/how to take control during a crisis
Good communication skills (ability to communicate clearly with different levels of management/staff)
Focus on the big picture and able to balance business and control requirements
Able to manage challenges and know when to raise to senior management

181

Operations Lead-technology Operations Resume Examples & Samples

Engineering Roadmaps and Book of Work oversight and coordination
Information Security liaison with the Domain team
Deliver weekly reports to the Global Engineering Head for the respective domain and be able to explain areas covered and account for the data
Facilitate weekly Global Engineering Head managers meeting
Facilitate hot topic discussions for the domain in senior level management meetings
Meet with the Global Engineering Head one on one to gather domain requirements and deliver CATE level deliverables to the domain
Act as the domain advocate with other organizations
Manage domain’s work slate in the CATE work management system
Manage domain headcount, open reqs, contractors and recruitment activities
Manage new hire onboarding activities
Track global location strategy for the Domain and ensure we are moving toward the Global Engineering Head yearly goal
Manage domains real estate footprint and act as point of contact for moves, add and changes to staff in each location
Facilitate Domain offsite and Townhall meetings
Coordinate yearly budget gathering activities for inclusion in CATE overall P and L and CTI capital budget
Monitor and reporting on domains monthly financials to the Global Engineering Head
Strong background with Microsoft Office suite
Experience with SharePoint web application
Self Starter with ability to deliver on expectations with minimal supervision
Strong oral/written communication skills and ability to facilitate discussions
Quickly grasp/master new requirements and related knowledge
Manage tight deadlines or unexpected requirement changes
Team player in matrixed organization

182

Technology Operations Resume Examples & Samples

3 + years of level 1 Support experience within a busy, high volume of privilege access requests
Extensive experience supporting Microsoft Active Directory (group memberships) UNIX/Linux,SQL, Sybase, DB2, Mainframe and AS/400 security
Promote innovation within the technology control environment driving control optimization, process efficiency, and improved client experience
Strengthen the Banking Technology control environment through education, collaboration, and oversight
Strong customer service, analytical, and problem resolution skills
Work with global peers and technicians to ensure a smooth running of the daily process and have a good knowledge of the applications they are required to support
Maintain technical knowledge to keep up with rapid changes in technology
Take a proactive approach to client’s requirements
Working knowledge of ticketing systems an advantage
Adhere to current company policies and procedures
Proactively monitor owned request volumes and maintain best practice
Scripting ability any of the following powershell, bash, perl, python is a plus

183

Technology Operations Manager Resume Examples & Samples

Collaborate with Business Units to determine business drivers and needs for technology solutions
Collaborate with SRB and Application teams to evaluate solution options, align, prioritize and coordinate development activities including requirements gathering, estimating, development, integration, testing and deployment
Work with PMO to prioritize development projects, manage resource utilization, coordinate project schedules and consolidate projects into logical programs
Develop and deploy strategies, standards, methodologies and best practices for enterprise applications software development
Leverage service oriented architecture (SOA), web services, object oriented programming to simplify applications development and integration across platforms and technologies (such as SAP, Unix, DB2, Oracle, Mainframe, MS .NET, Java, SQL)
Manage the design, development, and deployment of custom applications, common user interfaces, information and knowledge management portals
Evaluate design alternatives; recommend and negotiate integration solutions based on business requirements
Manage upgrades and enhancements to existing applications
Provide management and oversight of multiple large projects
Prepare, establish, and monitor budgets
Drive efficient and effective technical approach to increase productivity, performance and on-time delivery (build and release management including source control, automated build and integrated unit testing tools)
Oversee all SDLC (lifecycle) activities directly impacting software development, ensuring a quality product delivery
Develop and Manage Release schedules
Demonstrate a proactive approach to mitigating risks, improving quality, and resolving issues as they occur
Ensure software meets all unit, acceptance, functional, system, performance, security requirements enterprise technology standards
Contribute to and enforce technology policies, organization and processes that produce an agile and predictable software development environment resulting in reliable and efficient solutions
Provide regular reporting on over all status, resources and issues as needed to ensure successful development and application delivery
Ensure compliance with Sarbanes-Oxley controls and procedures
Recruit, develop and retain a high performance development team that acts as a business partner across departments, and provides innovative ideas for the software systems
Develop team members to increase bench strength and flexibility of the development function
Develop, foster, and enforce team accountability to meet commitments
Conduct performance appraisals and perform salary administration
6 - 8 years of experience preferred in leading software development teams in all aspects of the SDLC with a strong emphasis on Enterprise Application Architecture, Client Server, Web-based applications, MOSS 2007 (SharePoint), and Internet Systems architectures
5 - 7 years of experience preferred managing development activities across multiple platforms and technologies such as Microsoft SQL server, Windows Server, IIS, SUN, IBM Mainframe, Oracle, IBM Websphere, Unix, J2EE, LDAP, Active Directory, FileNet
5 years of experience preferred in Service-oriented architectures (SOAs) and Enterprise Service Bus (ESB) architectures
Strong Web Skills and Object Oriented Programming knowledge (.Net 3.0+, Java, ASP, ASP.NET, VB.NET, XML/XSL/XSLT, C#, Web Services)
Experience leading SAP development/production support resources
Experience developing and implementing commercial web-based applications, Integrated Customer Views, Customer Profiling and Analytics, Personalization, Self-Service, Contact Management, Content Management, CRM, Data Modeling, Data Warehouses, Single-Sign-On, Identity Lifecycle Management (Federated Identity), Relational & Transactional Database Management
Working knowledge of Decision Support tools, Dashboards, Business Intelligence & Reporting Tools, Testing Methodologies, R&D Best Practices, SDLC Methodologies (Agile, RUP, TDD, etc)
Experience with build and release management including source control, automated build and integrated unit testing tools
Ability to fully grasp complex system architectures, including multiple inter-related databases and intricate business rule logic
Strong Project Management skills
Able to prioritize and execute tasks in a fast paced environment
Ability to communicate in both technical and business language

184

Director, Technology Operations Resume Examples & Samples

Direct the activities of a global 24x7 technical operations and analytics team
Be a recognized leader and voice for Operations across the organization. Play an operational leadership role in incident response, driving recovery and restoration
Manage multiple concurrent, complex, and/or unique projects and initiatives
Serve as a technology leader across the organization in areas such as monitoring, tools development, analytics, customer experience, and technical management
Set technology standards and direct the execution of initiatives from inception through execution
Drive proof of concepts, pilots and technology evaluations to accelerate the onboarding of new technologies and solutions
Build and foster an environment of innovation, collaboration and solid execution, ensuring the team understands strategic goals, product and future technology roadmaps
Develop operational roadmaps and processes, prioritize work, organize resources
Ensure systems have high availability and performance
Use a data driven approach when implementing operational processes and performance enhancement programs
Ensure the ongoing training and development of direct reports and develop the technical skills of the team
BS in Computer Science or a related engineering field, MS preferred
Demonstrated people management experience in an engineering, development or technology role
Significant experience with a multi-national company, experience leading efforts across multiple geographies and time zones
Demonstrated experience defining technical strategy and operationalizing it across teams
Experience leading production support for eCommerce sites
Strong English communication skills, both written and verbal
Effective leadership and mentoring skills and an ability to successfully define, develop, and scale operations and analytics teams
Extensive experience as a technical operations manager with a track record of delivery

185

Director of Technology Operations Resume Examples & Samples

Work with external Agents, Brokers and Insurance partners to identify the best technology solutions
Accountable to make sure that AmTrust is technically advanced and cutting edge
Responsible for project intake activities as a business partner
Discovery, with both IT and Business Subject Matter Experts (SMEs)
Requirement Gathering, cross functional with consideration of both current and potential solutions
Guiding Evaluation of potential solutions
Gaining Approval for the chosen solution, with the Business, Functional Group and Senior management
Responsibility for Kicking Off the project working with the Program & Project Services team as involved
Works with the Business Relationship Management (BRM) Community of Practice to ensure alignment with corporate objectives and plans. Helps to prioritize the portfolio of projects and to ensure business has a full understanding of resource realities and trade-off requirements
May have responsibility for project communications and change management activities as new efforts are initiated
Works closely with the Program and Project Services group to “hand off” new projects to Project Management, and may function as a project manager in very early stages of an engagement
BA/BS degree in Computer Science/Information Technology or related discipline or equivalent education and experience
Insurance experience, agency or broker
Process-oriented design, strong client service, leadership, and project management skills are essential
Highly effective presentation, documentation, interpersonal, and leadership skills with a team-oriented approach are necessary
Ability to prioritize and handle multiple tasks in a dynamic environment is essential
Ability and availability to Travel
Excellent Client Relationship building experience

186

Technology, Operations Technology, Analyst Resume Examples & Samples

SecdB is a living trading system that runs the firm's entire derivative business. You will learn a lot about the tools and techniques needed to maintain such an important platform, including immersion in our in-house open source culture
You will also start learning about the business of derivatives transactions. Whilst we do not delve into businesses as much as individual front office tech teams, we must be able to understand many facets of the various businesses that we interact with, and we will teach you and encourage you to self learn
We don't expect you to know anything about finance, but we are very happy to take people who do
Database experience is useful; both classic relational, or more modern NoSQL

187

Technology Operations Resume Examples & Samples

Acting as an escalation point in the region, both from your immediate team and other support teams in the firm
Interfacing with internal consumers, inputting into technical solutions, advising on best practice and validating new implementations
Driving automation and efficiencies through the use of expert scripting skills; hands on PERL experience preferred
Ensuring the infrastructure is stable and resilient at all times by working to produce monitors and reporting that allow our operate teams to drive issues to resolution
Attending incident calls to identify and fix issues within SLA
Working through incident root cause analysis to put together remediation plans for the global environment to ensure issues only occur once
Working closely with the global demand and capacity team to ensure continuous availability of services
Working with vendors in problem isolation and resolution

188

Cybersecurity Technology Operations Director Resume Examples & Samples

Assist in strategic and operational planning, assemble annual plan including goals and related success measures, provide detail for resource requirements and associated expenses to ensure successful execution
Create project plans for cross-team initiatives such as technology development process improvements or internal operations improvements
Drive improvements in our operations that enhance the employee experience, increase efficiency, or enable us to expand our capabilities
Manage operational metrics--collect, consolidate, and present insights on our organization to the leadership team monthly
Provide senior management reporting & communications focusing on the overall organization’s performance against objectives--proactively highlighting issues and risks to the objectives, providing solutions and driving remedies to completion
Partner with Finance & Business Management to provide direction, advice and analytics across the team to ensure key financial & staffing targets are well-understood and managed, as well as assist in tracking real estate footprint globally and coordinating moves and additional seats required across all locations
Manage our weekly leadership meeting, monthly all hands meeting, monthly/quarterly business reviews, and annual strategic planning
Help to drive town halls, off-sites, and weekly management meetings
Assess inquiries directed to the CTO or CoS to determine the proper course of action and delegate to the appropriate individual to manage and keep track of progress until resolved
10+ years of progressive experience in IT with exposure to Cyber Security
5+ years of executive level experience including finance and/or business management related
Impeccable managerial and interpersonal skills
Excellent organizational skills with the ability to multi-task, prioritize competing demands, be versatile and action-oriented
Clear communication & presentation skills, and the ability to articulate complex issues concisely
Demonstrated proficiency/advanced skills using Excel and PowerPoint
Leadership, relationship-building and influencing skills to drive agendas across a number of teams
Bring clear thinking and excellent problem solving skills to a range of other business challenges that may arise

189

Technology Operations Resume Examples & Samples

Monitor and coordinate the day to day end user technology services consumed and/or provided by Asset Management technology/ JP Morgan core global technology services
Manage the Mid-West hardware depot for AWM PC assets and manage the staff that are aligned to supporting the depot in AWM/GTI
Play a key part of the global ‘Executive Support’ function providing white glove support to our most senior leaders
Serve as primary liaison to the Asset Management businesses for all end user technology related issues, projects, programs, and initiatives
Drive quality and continual improvement across all AWM businesses ensuring that AWM business and AWM technology goals for delivering technology-based services are met across all end user technologies, desktop services, application performance, infrastructure, and technology consumables
Responsible for Incident, Problem and Change management along with IT Business Continuity planning, and leading the region on risk and controls governance
Provide executive support of key leadership individuals with the AWM businesses
Perform Project management/Project status reporting/Project execution planning/documentation (technology or real estate)
Provide regular reporting statistics on support to technology senior management
Manage/Monitor the technology inventory/consumables for the AWM business for your locations
10+ years of IT experience and related management experience in multiple business and technical processes
Excellent customer service skills at all levels including the general user base through to senior business management
Previous experience of managing major technology incidents – troubleshooting, information gathering, coordinating, and handling senior stakeholder and end- user communications
Knowledge of Market Data Services (Bloomberg, Reuters, Thomson, etc.)
Supporting proprietary applications that have been developed in-house
A proficient knowledge of network and telecoms technologies is essential along with a sound understanding of distributed infrastructure technologies (database, middleware, Internet, etc.)
Blackberry / Mobile Phone / iPad support experience is required
Strong end user technology background with desktop, IP based phone systems, desktop productivity tools, mobile solutions, market data experience
Strong experience with trading environments
Flexible team player with also the ability to work independently
The ability to work under pressure and the ability to support senior business leaders with high demands/needs
Excellent experience in managing professional services vendors
Good influencing/negotiation skills

190

Technology Operations Resume Examples & Samples

Direct the daily operational flow of branch operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
Communicate business and work area plans and goals to Management, Application Development, Shared Services Partners and Clients to secure buy-in. Review, approve, and implement recommended changes to plans and lead the development of process and operational improvements
Provide leadership for key project initiatives. Work with Project and Product Managers to provide visibility of platform and project health to our stakeholders
Champion continuous improvement, including devising new strategies and new opportunities. Set performance standards for the team and ensure operations achieve or exceed performance metrics
Improve deployment processes and tools; architecture, design and day-to-day technical support and scheduling/governance models
3-7 years of experience in information technology with an emphasis on ATM, Desktop, Server technologies in banking center environments
Demonstrated ability to multitask and prioritize in a stressful environment; results-oriented
Must possess ability to exercise excellent judgment and decision making skills in the heat of the moment
Proven analytical, problem solving, coaching, documentation, and leadership skills
Demonstrable working knowledge of incident/change/work request tools such as HP Service Manager, ITSM, CMDB, TAMS
Strong oral and written communication skills, along with the ability to effectively communicate to senior management; strong typing skills
Proven ability to influence others, especially outside of your immediate area
Demonstrated experience working closely with, and across, multiple teams in a global organization; ability to build relationships both from a customer and technical point of view
Must be able to work unconventional shifts
Knowledge of global financial institutions in terms of technology/infrastructure and their dependencies and requirements is a plus
Certification or strong knowledge of ITIL concepts is very advantageous
Must be able to work Monday-Friday 2pm-11pm

191

Technology Operations Associate Resume Examples & Samples

Ensure proper planning, approval, and execution of production system changes, Includes leading twice weekly Production Change Approval meetings and documenting deployment plans
Track software license renewals, approvals and processing (involves interaction with Finance)
Facilitate quarterly system updates
Monitor and serve as escalation point for infrastructure support tickets
Coordinate responses to Technical RFPs submitted by Sales/Account Services
Define and document operational workflows and practices
Experience working in a technical environment
Competency using JIRA, SharePoint, and PowerPoint

192

Technology Operations Resume Examples & Samples

Perform assigned tasks related to CCB Inactive Workstation Cleanup Consumables Efficiency work stream
Communicate and Coordinate with users, managers, and secondary contacts to resolve inactive assets with unresolved condition codes. Submit requests to remediate
Extract current CIMS data of inactive CCB workstations and uploading to SharePoint to create a Monthly Inactive portfolio of target assets
Report Inactive portfolio results on a weekly basis
Support other CCB Consumables Efficiency work streams, when assigned
2+ years of experience in Microsoft office suite - Word, Excel, PowerPoint, Visio
Proficient in the use of CIMS information used for tracking assets
3+ years of relevant experience migrating and / or supporting workstation configurations
Experience and ability to interpret and follow IT policies and procedures as they evolve
Ability to work independently; yet, interact with a wide variety of groups. Highly motivated and self-directed
Demonstrated experience interfacing with stakeholders, performing / coordinating UAT and documenting technical specifications
Strong ability to manage multiple tasks simultaneously with proven ability to manage multiple, diverse priorities, achieving desired objectives within deadlines
Excellent communication skills (written and verbal in a clear/concise manner)
Excellent interpersonal skills necessary to work effectively with all levels of the organization, internal and external partners, and geographically distributed teams
Detail oriented with strong organization skills, presentation skills, and decision making abilities

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