Investigation Manager Resume Samples

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E Glover

Emelia

Glover

59507 Crystel Ford

New York

+1 (555) 822 0161

59507 Crystel Ford

New York

Phone

p +1 (555) 822 0161

Experience Experience

Phoenix, AZ

Investigation Manager

Phoenix, AZ

Schumm-Wiegand

Phoenix, AZ

Investigation Manager

Provide focused feedback loops for investigators and managers based on crisp performance and quality data. Reward strong performers and manage out weak ones
Identifies trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team
Actively manage investigator capacity 7 days a week and the triggers for creating investigations to balance global investigation supply and demand
Provides support as directed in areas of anti-counterfeit and brand protection investigations
Delivers tactical anti-counterfeit investigation management to specific country operations as directed
Maintains case management reporting database and measures
Manages budgets and 3rd party vendors under supervision of region or program leadership

Boston, MA

Manager, Forensic Investigation

Boston, MA

Leffler-Dooley

Boston, MA

Manager, Forensic Investigation

Keeping abreast of current malware trends
Maintaining schedules and on-call rotation
1 or more years of malware analysis, including behavioral analysis and static analysis
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes
Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards

present

Detroit, MI

Gf-csis Senior Investigation Manager

Detroit, MI

Hansen, Rempel and Muller

present

Detroit, MI

Gf-csis Senior Investigation Manager

present

Develop and maintain working relationships with business management officials in North ASPAC, such as HR, CBMs, Legal, FinCon and others key stakeholders
Work closely with the CSIS regional Fraud Risk Manager in identifying fraud risks and trends
Ensure that allegations of fraud and misconduct, Code of Conduct and ethics are properly investigated and managed in a professional and consistent manner
Ensure investigations data quality in the case management system, through regular analysis and review
Oversee and manage complex/high level investigations within North ASPAC
Ensure compliance with all Statutory and Corporate policies in relation to external and internal investigations
Data quality review on a regular basis against corporate Standards and a Balanced Scorecard

Education Education

Bachelor’s Degree in Management

University of North Texas

Bachelor’s Degree in Management

Skills Skills

Strong knowledge and experience in data analytics to identify root causes and implement workable solutions
Knowledge of financial services products and services, controls and compliance is desirable
Established range of professional contacts. Familiar with the range of professional security literature
Excellent written and communication skills with the ability to document investigative activities initiated on referrals. Report writing skills
Ability to brief senior management and provide concise and professional updates on referral as directed and appropriate
Knowledge of relevant and criminal laws concepts and procedures is desirable
Demonstrated ability to perform under pressure in complex situations
Recognized authority in security theories, techniques and technologies for one or more security disciplines, along with broad general security knowledge. Investigative roles: Broad experience conducting complex regional field investigations
Developed leadership skills, including coaching, mentoring and teaching
Superior ability to use security systems and applications

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15 Investigation Manager resume templates

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Manager FCC AML Investigation Resume Examples & Samples

Global Service Centres
Customer Service Centres
Complaints
IT / technology
Minimum of seven years proven and progressive financial services operations, compliance or legal experience or equivalent
Proven managerial, communications, analytical, organizational, project management and planning skills, including strong writing skills

Manager Investigation Resume Examples & Samples

Investigate banking/credit cards incidents and cases referred to CSIS under the Citigroup Fraud Reporting Policy
Conduct and coordinate merchant level trainings as part of the Credit Cards referral process
Conversant with basic computer operating system and software. MS office, Excel, Power Point, etc
Excellent written and communication skills with the ability to document investigative activities initiated on referrals
Demonstrates success in working independently and be a dependable team player
Presentable, self-confident and have high integrity levels
Have relevant exposure to investigation, conducting investigative interviews, report writing, evidence gathering and chain of custody, fact finding and analysis, maintaining case notes and representing the company at courts and litigations
Conversant with the local languages will be of advantage

Internal Investigation Manager Resume Examples & Samples

Development of internal investigation team and investigation procedures for Shanghai Disney Resort
Develop, implement, and enforce an effective internal investigation method, interview technical for Shanghai Disney Resort
Conduct interviews for internal fraud cases to collect information and make recommendations
Work in a team-oriented, project driven environment with business unit leaders and partner with HR, Security team on best practices
Identify Internal CM abuse of privilege by conducting different investigation procedures and enforce company’s policy
Document and file the cases
Work collaboratively with other lines of businesses to understand their needs and help to investigate when necessary
Investigation background, has good interview skills
Demonstrated leadership skills with the ability to define a clear vision, motivate others in a positive way to achieve desired results, and develop a successful team
Demonstrated ability to work within a matrix organization and collaborate effectively with multiple partners from different backgrounds
Proven expertise in using and leveraging large-scale ERP systems, such as SAP
Proven ability to understand and work in a multi-faceted, complex business that relies heavily on capital, labor, creative expertise, and technology
Resilience to work within a complex organization and achieve results
Fluent in written, spoken and reading English and Mandarin
Prior experience in the entertainment, theme park, or vacation leisure Industry
Interest in networking and partnering with Disney colleagues around the world

Forensic Investigation & Disputes Senior Manager Resume Examples & Samples

Display leadership skills that could lead to a practice leadership role
Work closely with major clients to understand and oversee engagements, ensuring project delivery and advise clients around the utilization and implementation of insights
Experience managing investigations within a corporate or regulatory environment and/or developing, implementing and improving anti-fraud / anti-corruption programs
Experience of business development with the ability to proactively identify opportunities, develop client bids and proposals
Experience within a similar consulting environment is high desirable

Manager, Forensic Investigation Resume Examples & Samples

Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities
Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Maintaining schedules and on-call rotation
Keeping abreast of current malware trends
Covers for staff that is on PTO or absent for other reasons
Recognize the various families of malware and what their function is
Investigate workstations or servers to validate infections
Keep abreast of any new trends in malware and report on such
Articulate in written and oral communication
Work effectively in teams or independently
Carry out detailed instructions; be detail oriented
The ability to work extremely well under pressure while maintaining a professional image and approach with clients is critical
1 or more years of malware analysis, including behavioral analysis and static analysis
2 or more years of people management
Bachelor’s degree or the equivalent work experience in Information Technology, or in a related field
Strong knowledge of and experience with developing and implementing incident handling procedures and pursuing incidents
Ability to travel when required
Experience conducting security assessments, penetration testing, and ethical hacking is desirable
Incident Response experience and other types of investigations work is a plus

Gf-csis Senior Investigation Manager Resume Examples & Samples

Ensure that allegations of fraud and misconduct, Code of Conduct and ethics are properly investigated and managed in a professional and consistent manner
Ensure an efficient and responsive investigative team that can operate throughout the North ASPAC region
Oversee and manage complex/high level investigations within North ASPAC
Ensure compliance with all Statutory and Corporate policies in relation to external and internal investigations
Assesses fraud and related risks and work with country in-business partners, such a Risk, Compliance, Internal Audit, Human Resources, Technology and Legal to implement appropriate controls and measures to protect company staff, assets, business operations, and intellectual property
Develop and maintain working relationships with business management officials in North ASPAC, such as HR, CBMs, Legal, FinCon and others key stakeholders
Data quality review on a regular basis against corporate Standards and a Balanced Scorecard
Ensure investigations data quality in the case management system, through regular analysis and review
Develop and maintain effective relationships with law enforcement and intelligence agencies, Sister Banks network, and industry professional associations as appropriate
Ensure timely investigation and closing of cases through case aging analysis reviews
Attend various in-country business meetings as appropriate to review and discuss investigation issues and key metrics
Implement investigations related Policies, Standards and Procedures
Ensures investigations staff are appropriately trained and informed on the most recent fraud schemes, trends and related investigation techniques and intelligence
Work closely with the CSIS regional Fraud Risk Manager in identifying fraud risks and trends
Conduct timely required performance and rating reviews with assigned staff and enter results in the talent management system
University degree, along with a minimum of 10 years experience as an investigative professional, which included managing an investigation team or unit involving financial related frauds/crimes
Experience of 10+ years in Law Enforcement, which included managing an investigation team or unit involving financial related frauds/crimes or 10 years in management position in financial services industry with responsibility over investigations related activities
Possess strong verbal and written communication skills, and the ability to formulate and articulate investigation strategies and solutions to all levels of management in a context that aligns with the corporate culture of the organization
Effective at developing internal and external alliances. Experience as a liaison with local government and law enforcement/information sources and private industrial security
Understanding of investigative skills i.e., interviewing, report writing, evidence gathering, fact finding and analysis, delivering briefings and giving/presenting evidence at civil, criminal, and/or disciplinary proceedings
Excellent working knowledge of investigations procedures, with an understanding and working knowledge of basis computer skills to include Windows-based software applications such as Word, Excel and PowerPoint
Previous regional experience preferred
Regional language skills are advantageous
Experience in conducting and assessment of complex fraud and related allegations and recommendation of approach
Knowledge of financial services products and services, controls and compliance is desirable
Exemplary and unquestionable personal integrity and moral compass
Ability to manage/delegate and coach/mentor
Self-confidence to take a firm stand and energetic persistence if necessary
Demonstrated ability to work with senior management and external parties, as required

Manager Fcci Investigation Resume Examples & Samples

The FCCI Investigator role is part of Financial Crime Compliance and is responsible for ensuring that assigned cases including Sanctions investigations, Fraud investigations and AMLi investigations involving Transaction Monitoring, Unusual Activity Reports and Customers subject to Production Orders are thoroughly and professionally investigated and, where appropriate, reported to the Authorities in accordance with regulatory requirements. It is the responsibility of the job holder to decide whether activity is suspicious and therefore should be reported to the Authorities, and clearly document the facts supporting that judgment
The FCCI Investigator will also provide telephone/e-mail guidance to LoB or relevant stakeholders where appropriate
Provide accurate and timely Management Information as required
Minimum three years of proven investigations experience or equivalent
Risk professional with experience in one or more risk roles
Knowledge of fraud scams and the investigative process as well as Bank procedures and policies
Integrity, objectivity and discretion in conducting investigations
Experience within the financial services industry
Well-developed leadership skills
High level of English language skills
Ability to develop practical, cost effective solutions to complex issues

In-service Investigation Manager Resume Examples & Samples

Product manufacturing engineering
Have excellent communication skills, both oral and written
Bachelor’s Degree in Software Engineering, Electrical Engineering, Mechanical Engineering or Minimum eight (8) to ten (10) years’ experience in electronics or avionics industry
Must be an appropriate organizational fit for the Thales culture, that is, exhibit the values of Compliance, Respect, Innovation, Responsibility and Teamwork
Be capable of interpreting mechanical and electrical wiring diagrams
Have some knowledge of Linux, Shell scripting, Networking technologies (IP/MAC, Ethernet switching, VLANs)

VP Sanctions Investigation Manager Resume Examples & Samples

Works with the Global Sanctions Director regarding HSBC’s Risk Profile and LOB procedures to provide advice and guidance on Global Sanctions policies and procedures to ensure complex investigations are handled appropriately
Minimum of 7-10 proven and progressive Compliance, Legal, and/or Audit experience or equivalent
Proficiency with personal computers as well as relevant mainframe systems and software packages

Manager, Investigation Resume Examples & Samples

Should have worked as a manager of managers
Has shown consistent performance in leading people
Extensive relevant industry experience(6-10 years) across Operations, Risk, Fraud investigations etc
Proven experience across the domain of Risk Management & Fraud. Proven track record driving change and innovation
Bachelor degree is required to apply for this position
Advanced working knowledge of MS Office (esp. MS Excel, Word)
Internal: Extensive experience as a people manager with consistent top performance and display of strong leadership principles over the last 2 OLR cycles at the same level
Process specific expertise of managing TRMS functions like PQ/Claims/Abuse/BRI/MRI or Chargebacks
Post graduate degree in Management
Exposure to quality tools like Six Sigma, Lean operations etc

Manager, Forensics Investigation Resume Examples & Samples

Assist the Business Conduct Office in the execution of complex global investigations including detailed forensics support when approved and required
Develop and lead an Anti-fraud audit program as directed by the Senior Director and Chief Auditor; coordinate with other groups in Visa to clarify roles and avoid overlap
Interact with other Internal Audit team members in working towards Internal Audit departmental goals
Collect and analyze all relevant facts related to a specific allegation and to support or refute suspicions or allegations
Manage an investigation under Legal Privilege when directed to do so by the Legal Department
Conduct fact-finding as well as admission-seeking interviews as needed. Perform third-party inquiries as necessary
Lead Forensic Technology efforts including conducting electronic discovery work. This will include identifying relevant custodians, sources of data, appropriate date ranges and appropriate search terms
Work closely with the Internal Audit Advanced Data Analytics Program (ADAP) team to perform financial analysis of transactions including time and expense data, vendor data as appropriate
Identify and define control issues and root causes, provide effective recommendations and potential solutions to identified issues. Ensure business agreement and follow-through
Provide concise and meaningful updates and investigative findings to relevant functions (e.g., Compliance, Legal, Internal Audit) and executive leadership as requested, including the Resolution Committee
Review draft findings, and ensure issues are appropriately vetted and constructed given the circumstances
Prepare clear, comprehensive and cohesive reports and executive case summaries in a timely manner
Provide managerial guidance and leadership when working with a team of internal and/or external professionals in performing forensic engagements or investigations, including review of audit work papers and reports
Identify weaknesses in Visa's policies, procedures, and internal controls which may put Visa at financial, regulatory, or reputational risk and suggest improvements where warranted
Maintain a database of investigations data and analyze trends to determine appropriate follow-up (e.g., area of training or necessary policy clarifications)
Assist in delivering training to Visa Inc. Internal Audit employees on investigation and forensic auditing techniques, fraud risks and awareness
As appropriate, coordinate and work with other Internal Audit teams on audit planning, execution and reporting for forensic integrated audits. This will include identifying fraud risks in the Company's transactions and characteristics of potentially problematic transactions
May assist in legal proceedings as directed
Bachelor's degree in business, accounting, management information systems, computer science or related field
5+years of professional experience in the corporate internal investigations and/or Forensic Technology area
Following forensic experience required: Experience in executing and managing investigations relating to allegations of fraudulent activities using forensic technology, accounting and evidentiary principles, computer and digital forensic procedures, data-mining techniques (used in proactive and reactive situations), witness/subject interview methodology and forensic analysis of transactions
Strong technical skills and experience in computer forensics and eDiscovery, in support of forensic investigations and litigation
Ability to describe complex technical concepts and ideas in non-technical terms
In-depth knowledge of Clearwell is required
Experience in EnCase, FTK, mobile phone forensics is a plus
Strong experience in data analytics and data mining solutions in support of forensic investigations
Strong project management skills with the ability to lead and manage multiple significant cases
Experience managing corporate internal investigations, ideally including FCPA and anti-bribery allegations highly preferred
CPA/ CFE / EnCE / CCE / or other relevant professional certifications desirable, but not required
Excellent interpersonal communication style and business communication/reporting skills (both verbal and written)
Strong thought leadership and problem solving skills, and ability to work both independently and in a team environment
Ability to travel both domestically and internationally, with little advance notice

Market Investigation Manager Resume Examples & Samples

Leads the overall investigative process in an assigned market in all aspects of internal, external and organized retail theft
Partners with the Regional Asset Protection Managers by providing consistent communication and follow-up on theft and fraud strategies and overall theft performance
Manages and analyzes market relevant data to identify and combat fraudulent behavior, irregular activity and trends impacting the overall business
Recruits, hires, trains, and supervises Asset Protection Investigators in assigned markets
Cultivates and builds relationships with local law enforcement and other retailers to protect the brand thru intelligence gathering and sharing
Completes investigations and interviews and documents accordingly
Accurately schedule and deploy APIs to targeted stores to resolve issues of theft
Provides intelligence to APS team on local ORC groups and provides training where appropriate
Interview and interrogation experience or certification required
1-4+ years previous multi-unit Asset Protection leadership experience

Manager, Investigation Resume Examples & Samples

External: Should have worked as a manager of managers
Extensive experience as a people manager with consistent top performance and display of strong leadership principles over the last 2 OLR cycles
Process specific expertise of managing TRMS functions. - Abuse related experience a plus
Candidates from Hyderabad or Bangalore
Exposure to a manager of manager roles
Exposure to quality tools like Six Sigma, Lean operations

EU Investigation Manager Resume Examples & Samples

Supports development of investigative strategy, deployment, and execution; plans and conducts investigative operations, assists in the delivery of training and professional development of the wider EU LP team
Contributes in supporting complex worldwide investigations into significant acts of wrongdoing against Amazon
Supports highly sensitive and/or high profile investigations
Maintains EU loss and investigative metrics including the compiling of regular management reports and has an active role in the maintenance and governance of the investigation reporting tools
Develops and maintains relationships with international, federal, state, and local law enforcement agencies
Manages third-party suppliers of domestic and international investigative services

Manager, Investigation Resume Examples & Samples

Manage a team of front line managers and oversee a team size of 15 employees
Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders
Drive continuous enhancements to the functionality and processes of the TRMS Operations team; these take the form of driving innovation through various channels - Kaizen, software requirements gathering and definition, world-wide project management, metrics definition, data structure improvements, etc
The manager's success will be measured by their ability to drive operational efficiency across all processing areas while improving customer experience
Exceptional leadership
Ability to understand the global vision and be able to make independent decisions
Six Sigma Green belt or equivalent working experience
Experience in e-commerce
Production management experience in Amazon
Other optional credentials that will be a value-add are Multi-lingual skills (Japanese, German, Spanish, Italian or French) or experience in Managing Multi-lingual team members/processes in these languages
A Bachelor degree is required and/or relevant experience
5 years+ experience leading an operational organization in a global environment
Experience in a customer focused field or business
Experience in Risk Operations
5 years+ People management and performance management experience
Data analyzing skills
Demonstrable operational excellence skill & Project Management

Investigation Manager Resume Examples & Samples

Minimum College graduate from a reputed / recognized University
Work experience of minimum 8-10years. Sizable proportion of the time should be in handling/ managing investigative work, law enforcement engagement and interface, hands on experience in managing investigative referrals and effective closures of these referrals resulting in recoveries and convictions and arrests
Holding relevant global non-technical certifications (relevant to the line of work)
Holder of professional qualifications or post-graduate degree in Financial Accounting, Forensics, Risk Management and audits will be of advantage
Excellent written and communication skills with the ability to document investigative activities initiated on referrals. Report writing skills
Comfortable and confident to work and deliver unsupervised at the same time willing to take on additional work responsibilities and stand in for team members as required, demonstrating dependability
Presentable, self-confident and must possess high integrity levels
Ability to brief senior management and provide concise and professional updates on referral as directed and appropriate

Investigation & Capa Manager Resume Examples & Samples

Managing, motivating, developing, recruiting and training the site CAPA team to enable achievement of site and divisional goals
Strategically leading cross-functional teams for all major quality investigations for the site in an effective and timely manner
Creating and delivering a site CAPA training strategy that aligns with Divisional CAPA requirements
Reviewing and approving completed investigation reports
Deputising for the site QA & Compliance Manager as required

Investigation Senior Manager Resume Examples & Samples

To provide advice and support to management on issues of physical security, electronic access control, CCTV and other security related resources, review the installation and operation of installed security systems
Directly supervise assessment and selection and screening of new branches/premises to ensure Security, fire, life and safety measures are being supported as per global security standards
To be part of the selection committee for contracted Security Guards/supervisors
Experience in high crime areas
Target Oriented
Undercover experience
Information and evidence Gathering
Training Officers
Analyzing information
Regulatory and CBE rules awareness
Interviewing and Investigation techniques(at least 12 years)
Strong awareness of testimony, judiciary system and public funds law
Multinational or international exposure
Excellent Investigations and interviewing techniques.(at least 12 years experience )
Security Equipments knowledge
Law /security high degrees

Investigation Manager Resume Examples & Samples

Delivers tactical anti-counterfeit investigation management to specific country operations as directed
Conduct and manage anti-counterfeit investigations conducted by contracted 3rd party vendor investigative service providers within the region or elsewhere as requested by Global Security Management
Provides support as directed in areas of anti-counterfeit and brand protection investigations
Responds to security emergencies
Maintains case management reporting database and measures
Manages budgets and 3rd party vendors under supervision of region or program leadership
Maintains liaison with government, industry, and intelligence professionals
First-level university degree in Criminal Justice, Security, Law Enforcement or a related field of study, or equivalent experience
Typically 6-10 years security experience, including a mix of law enforcement, military, intelligence and/or corporate experience. Must include corporate experience and operational management of brand protection disciplines (e.g., operations, investigations, etc)
Global security experience and accreditations and English and Chinese language proficiency are desirable
Recognized authority in security theories, techniques and technologies for one or more security disciplines, along with broad general security knowledge. Investigative roles: Broad experience conducting complex regional field investigations
Sound, ethical judgment required
Developed leadership skills, including coaching, mentoring and teaching
Superior ability to use security systems and applications
Advanced analytical skills. Ability to identify complex security issues and customize, implement/execute innovative processes and solutions
Thorough knowledge of criminal and civil procedure as it relates to evidence, privacy, interviewing, breach of contract, fraud, supply chain and intellectual property protection
Demonstrated ability to perform under pressure in complex situations
Advanced interpersonal and communications skills, including presentation, reporting and consulting. Proven "customer service" and relationship management skills
Advanced project management skills, including planning, execution, and implementation
Developed business and financial acumen
Established range of professional contacts. Familiar with the range of professional security literature
Practical knowledge of the current security environment in local geography

Manager, SIU Investigation Resume Examples & Samples

Serve as subject matter expert for fraud, waste and abuse schemes and mitigation activities
Investigate allegations of suspected fraud, waste and abuse
Direct investigations, coordinate settlements and recoveries, and supervise SIU investigators
Interact with internal and external customers including executive management, providers, members, law enforcement, state agencies and other stakeholders
Develop and implement processes and procedures to detect, investigate, mitigate and report fraud, waste and abuse
Ensure compliance with federal and state regulatory compliance and fraud, waste and abuse investigation and reporting requirements
Respond to RFPs, RFIs, and audits
Conduct risk assessments annually including identifying and assessing risks related to fraud, waste and abuse. Conduct and coordinate activities to evaluate and mitigate identified risks
Develop and conduct educational activities related to fraud, waste and abuse and related topics
Conduct data analysis to identify patterns and trends related to fraud, waste and abuse
Ensure complete documentation related to all fraud, waste and abuse activities
Complete twenty-four (24) hours of fraud related training per year and maintain or obtain job-related certification within 2 years of hire

Investigation Manager Resume Examples & Samples

In charge of managing a team of Investigation specialists up to 15 people who investigate seller transactions on Amazon platforms and take appropriate actions based on processes, tools and high-judgment decisions
Provide leadership and administrative support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, minimize the impact of bad debt by meeting / achieving targets, achieve process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team
Keep abreast of trends and fraud issues impacting the retail industry. Ensure that Amazon is leading the curve in identifying and preventing new fraud attacks
Analyze the key levers of the business to identify trends and proactively take action to improve efficiency and reduce time to identify new fraud Modus Operandi
Work with software and business process re-engineering teams to articulate and prioritize feature needs for investigation tool sets
Recruit top-quality managers/ investigators. Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders
People Development, by developing the Performance levels, career and skills of their Investigator teams through continuous closure of performance feedback loops. Possess ability to recruit excellent team members into their team and Company. 5 -10 years of leadership and people management experience
Judgment and Discretion: The candidate has direct responsibility over multiple functions and processes. She/he consistently exercises discretion in tactical and strategic decision making/problem solving and routinely reports to management chain as required. She/he takes decisions that are reasoned, documented, and involves partnering with other internal stakeholder/teams as appropriate and required when making decisions that have wider impact
A Bachelor’s degree and 3~5 years relevant working experience
Fluent in both Mandarin and English
Knowledge of MS Office (esp. MS Excel) suite of products skills
Demonstrable operations experience. This experience should include substantial people management experience as well as experience in the Fraud or Financial risk management domain
Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills and optional knowledge of SQL, SAS, or PERL skills
Six-sigma Certification

Investigation Manager Resume Examples & Samples

Handle investigatory and preliminary case intake work for the Legal Department. Act as the case manager as necessary. Subject matter will include intellectual property, employment/HR, litigation, commercial, and ethics & compliance matters as needed
Gather, analyze and develop data, factual and legal landscape including drafting memos and investigative reports for internal and external counsel
Evidence processing and storage; database and file maintenance
Assist in the preparation of cease and desist letters and other case correspondence and testimony, including declarations, affidavits, victim impact statements, case summaries, memos, depositions, trial testimony, etc
Interface with private investigators, law enforcement, witnesses, consultants, expert witnesses, etc. with goal of resolving cases, preserving evidence and, if necessary, trial preparation
Liaise with other UL staff who conduct investigations and manage case files to provide training and encourage best practices, and coordinate investigations where desired; audit investigations as directed
Prepare and update investigative-related guidelines and best practices within the legal department
Some University education plus seven or more years of experience with conducting and managing investigations. Bachelor's Degree preferred
Law enforcement background desirable
Experience with intellectual property desirable
Excellent oral and written communications skills (Fluency in English required but other language skills would be a definite asset). Will be required to deliver presentations on behalf of UL at various conferences, trainings and other events
Proven ability to coordinate complex investigations with law enforcement and prosecutorial agencies
Sound judgment and a demonstrated ability to make timely decisions
Highly organized, analytical and detail-oriented with superior time management skills and demonstrated ability to multi-task and prioritize tasks
Strong communication skills necessary to work effectively as a team member with UL staff, law enforcement, outside counsel, clients, and other stakeholders globally
Some domestic and international travel required

Manager, Investigation Services Resume Examples & Samples

Lead teams of anti-fraud professionals to prevent, detect, investigate and deter fraud and abuse
Create high performance, customer focused teams by providing staff with continuous development and mentoring, and opportunities to build on their customer and investigation capabilities
Manage investigation referral service levels, prioritize tips and alerts, and lead the development of investigation and communication plans
Influence or direct appropriate actions on cases including pursuing recovery of payments, regulatory complaints, criminal complaints, civil actions and client communications, by employing a strong understanding of the criminal, civil, legal, and compliance/privacy framework and considering customer expectations
Provide leadership on complex escalated cases involving significant legal, privacy, and reputational risk and ensure that proper legal and compliance advice is sought, that senior management is kept informed, and appropriate decisions are made
Promote fraud awareness externally with our Plan Sponsors, Advisors, Consultants, and internally through the development and delivery of awareness modules to internal Manulife staff
Lead client meetings addressing sensitive audit and investigations with Plan Sponsors and support client requests through our Regional Group Offices and Customer Service Centres
Lead or participate in industry anti-fraud and related working groups representing the interests of both our customers and shareholders with the goal of mitigating fraud, waste, and abuse
Provide risk management leadership on projects
Strong people leadership skills with a proven track record of motivating, inspiring, empowering, developing and mentoring individuals and teams for successful outcomes
Bachelor’s degree, with experience in the financial services industry and a commitment to continuing education
An experienced leader with excellent communication, presentation, influencing, negotiating, and problem solving skills
Relationship management skills in dealing with internal business units and staff at all levels and external parties including industry associations, competitors, regulators, external auditors, third party payors, plan sponsors, members, providers, and sales industry participants
Strong analytical skills and advanced working knowledge of Excel, Word and Power Point

Investigation Manager Resume Examples & Samples

Demonstrated ability to develop and drive the audit process including planning, fieldwork, investigative reporting, issue training and compliance monitoring
Proven knowledge of federal, state and local laws, audit standards, and legal opinion in relationship to special investigations audits
Demonstrated ability to analyze federal and state laws, legislative and administrative decisions, regulations and policies, and make recommendations on how to implement new requirements
Proven supervisory experience involving recruiting and hiring, guiding and evaluating employee performance, disciplinary action and career development is essential
Demonstrated proficiency in Microsoft Office products
Proven ability to develop and maintain key relationships with all members of the organization including staff, management and external stakeholders to ensure productive communication and identification of risks
Strong knowledge and experience in data analytics to identify root causes and implement workable solutions
Demonstrated ability to summarize audit results and present recommendations, and to facilitate implementation of recommendations
Prefer 5+ years performing and/or overseeing investigative audits or equivalent work experience
Availability for overnight travel required (up to 20%)

Manager, Malware Investigation Resume Examples & Samples

Manage the Tier 1 - Tier 3 malware team
Help train current and new associates to better perform their malware duties
Keep current on malware and APTs
3 or more years of malware experience
3 or more years of technical people leadership, either in a management role or a supervisory role
Must be able to lead a team of experienced malware analysts
Must be a team player and have the ability to get the job done
Thorough understanding of malware, including trends, workflow and analysis
Current understanding of all policies and procedures surrounding malware
Thorough understanding of information systems security; network architecture; general database concepts; document management; hardware and software troubleshooting; electronic mail systems, such as Exchange and Microsoft Office applications
Understanding of firewalls and proxies; virus prevention and remediation; fundamental knowledge of Access control, encryption and security event log analysis
Proficiency in conducting live analysis on networks and multiple platforms is desired
Effective communication and presentation skills, including written and verbal communications
Recommend tools to better prevent/mitigate malware infections
Take lead on any infection(s) and see the process to completion
Handle confidential and sensitive information with the utmost discretion
Address findings from Federal Cyber security audits including FISMA, OMB and OIG
Critical thinking, problem solving and the ability to endure long working hours is vital
GIAC Reverse Engineering Malware (GREM)
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Professional (CCNP)
Certified Authorization Professional (CAP)
CISSP, CISA
Less than 10% travel

Manager, Investigation Resume Examples & Samples

Proven experience across the domain of Risk Management & Fraud. A track record driving change and innovation
Internal: Extensive experience as a people manager with consistent top performance and display of strong leadership principles over the last 2 Annual Review/OLR cycles
Process specific expertise of PQ/MRI/BRI/Sanctions/Payment/AWS /Chargebacks within TRMS
Candidates from Hyderabad or Bangalore (for internally applied candidates)
Multi-lingual skills (German, Japanese or French) or experience in Managing Multi-lingual team members/ Processes in these languages
MBA in relevant field of Operations

Faud Investigation & Dispute Services Manager Resume Examples & Samples

Developing long-term relationships across a network of existing and potential clients, understanding their businesses to provide tailored insights
A bachelor’s degree in Accounting, Law, Finance or related field, supported by 5 to 8 years’ work experience
Strong negotiation and influencing skills, and the confidence to communicate complex technical concepts to a wide range of audiences

Service Investigation Manager Resume Examples & Samples

Directly Manages 4 to 10 employees in the System Investigation team. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Proactively identifies issues analyzing in-service system performances and communicating with field teams
Leads and runs investigations/actions plans to resolution (in A/C with Field Engineers (RDK), in the Lab,…)
Leads the fix (SW/HW)for in service issues to resolution
Provides visibility on accomplishments and progress on in service issues
Bachelor’s Degree in Software Engineering, Electrical Engineering, Mechanical Engineering or Minimum eight (8) years’ experience in electronics or avionics industry

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