IT Administrator Resume Samples

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D Borer

Darrel

Borer

65891 Kali Unions

Houston

+1 (555) 617 9708

65891 Kali Unions

Houston

Phone

p +1 (555) 617 9708

Experience Experience

Phoenix, AZ

IT Administrator

Phoenix, AZ

Swaniawski, Flatley and Maggio

Phoenix, AZ

IT Administrator

Providing support including talking staff through a series of actions, either face to face or over the telephone, including procedural documentation
Working knowledge of EDI protocol a plus
Mailing List management - Take ownership of this and improve the process
Perform regular file archival and purge as necessary. Create, change, and delete user accounts per request
Performing regular backups in Germany including recovering planning 
Translation Management
Mailing list management

Phoenix, AZ

Lead IT Administrator

Phoenix, AZ

Williamson, Smith and Kuphal

Phoenix, AZ

Lead IT Administrator

Installs, configures, and troubleshoots desktop systems, workstations, servers, and network issues in a heterogeneous environment
Provide initial response and manage problem resolution process for outages and problems
Supports server, network, and desktop based software and applications
Provides day-to-day technical support to employee’s desktop systems software & hardware
Highly developed verbal and written communications
Demonstrated knowledge of TCP/IP networking and the OSI model
May participate in the development of information technology and infrastructure projects

present

San Francisco, CA

Senior IT Administrator

San Francisco, CA

Huels Group

present

San Francisco, CA

Senior IT Administrator

present

Knowledge of AV and Video Conferencing hardware and software. We currently use Lifesize and Chromebox as our video conferencing solutions
Being current on the latest IT trends and technologies to help guide the direction of the team is important
Arrange installation of site data cabling and IT infrastructure such as multi-function copiers in conjunction with Central and Mobile IT teams
Scripting and automation
Ensure that Service Desk and directories are kept up to date with new site set-ups and closures
The confidence to think on your feet and solve for a problem quickly and to tight deadlines
Own and Lead IT Projects. Ensure precise execution of your IT Project throughout the complete Project lifecycle

Education Education

Bachelor’s Degree in Computer Science

Illinois State University

Bachelor’s Degree in Computer Science

Skills Skills

Knowledge of Axia and SIP is highly valued
Excellent technical knowledge of PC internal components
Excellent technical knowledge of PC and desktop hardware, including DELL, Compaq
Excellent knowledge of Windows XP/Windows 7
Strong Scripting knowledge (PowerShell, VBScript, WMI)
Basic knowledge surrounding Storage Area Network (SAN) technologies
Experience working in a tactical environment, alongside military or DoD personnel, is highly desirable
Knowledge of VoIP protocols H323/SCCP/RTP/QoS/SRST/MGC/SIP desirable
Proficiency in one or more of the following scripting methodologies highly desired: Powershell, Bash, Kshell, or other
Ability to learn new technologies and systems quickly

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IT Administrator Resume Examples & Samples

Assist Engineering and Corporate IT to Develop and maintain installation and configuration procedures. Contribute to and maintain system standards
Install new / rebuild existing servers/computers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
Perform regular file archival and purge as necessary. Create, change, and delete user accounts per request
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies
Upgrade and configure system software. Maintain operational, configuration, or other procedures
Maintain data center environmental and monitoring equipment. Perform periodic performance reporting to support capacity planning
Expert knowledge of Windows Server systems, Windows OS, Microsoft Office Suite and Application systems that support Management. System Admin/System Engineer certification in Microsoft
Knowledge of Axia and SIP is highly valued
Bachelor (4-year) degree, with a technical major, such as engineering or computer science
Four to six years expert system administration experience

IT Administrator Resume Examples & Samples

Carrying out routine tasks to deliver IT solutions to the business users
Daily support for basic IT needs, setting up new users and managing backup, security and passwords
Contribute and maintain system standards
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
This position facilitates the implementation, operation and support of the SAP ECC and other key business applications, mostly focused on Production and Material Management modules
Responsible for support of SAP and other key business applications, including providing functional expertise, guidance, presentation, and training to business users
Act as liaison with business users and Global IT for troubleshooting, investigating, analysing, and solving software problems and mapping user business requirements, processes and objectives
Bachelor's degree and 1-2 years' experience in a Support role, preferably a SAP Support role
Ability to analyse problems, including root-cause analysis, and provide clear recommendations
Strong organizational and interpersonal skills
Ability to collaborate with business users and have a strong desire to excel
Able to work independently as well as a team player and can manage own workload

IT Administrator Resume Examples & Samples

4+ years of experience with managing and maintaining Active Directory
6+ years of experience with Mac OS X
4+ years of experience with Windows
4+ years as an IT professional
General client networking experience
Experience troubleshooting Windows 7 is required, Windows 8 is a plus
Strong customer service and remote troubleshooting skills
Ability to communicate technical information, both verbal and written, to a wide range of end-users
1+ years of experience in training other IT professionals in IT-related matters is preferred
1+ years of experience in a help desk environment is preferred
1+ years of experience managing Google Apps for Business is preferred
1+ years of experience managing Office 365 is preferred
Experience with mobile devices such as iOS and Android is a plus
Experience with Samba is a plus
Experience with OpenVPN is a plus
Mac and PC hardware system configuration and troubleshooting a plus
Technical documentation writing is a plus

IT Administrator, International Projects Resume Examples & Samples

Responds to technical service requests for internal customers by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, networked systems, software applications, and all other related IT infrastructure. Responds to all requests, enters service tickets (when applicable) to document issues and assigns to appropriate resource(s) to resolve. Communicates and follows through on any job or task assigned in a timely and accurate manner. Disseminates new information or tasks affecting the IT support staff
Provides onsite or remote access diagnoses and resolution of computer hardware and software problems using diagnostic tools and techniques, new hire systems setups, and desktop/laptop software evaluations and upgrades. Performs in-depth systems and software analysis as required including new technology research
Works in cooperation with Creative and Parks Technology management to ensure intra-departmental procedures are followed and communicated to our group’s IT support staff in a timely manner and ensure that applicable procedures are documented and accessible. Ensures that proper documentation of tasks/SOP/policies/technical instructions is clear and communicated in a timely manner to IT staff and, in some cases, all project team members
Assist with ongoing and new hire training of team members. Enforces UPT policies and procedures

IT Administrator Resume Examples & Samples

Strong background supporting Windows and OS X
Experience with directory services (LDAP)
Experience with email administration and troubleshooting
Troubleshoot hardware failures as needed
Manage the hardware, software, A/V, and user support
Knowledge of IP telephony
Knowledge of TCP/IP, FTP, SSH
Strong client facing person with emphasis on customer service
Hard working with a desire to help build an IT dept from the ground up
Capable of working autonomously with very little direction
Scripting experience In Bash, Power Shell or Python
Apple Hardware Certification (A+)
JIRA/Confluence experience
Google Apps for Business experience

Senior IT Administrator Resume Examples & Samples

Provide meeting support and Video Conferencing Support to A-Team Exec's for business critical meetings. Also, support the AV requirements for our monthly Global All Hands events
Run the local office network. Make relevant network config changes, audit and flag potential issues and support general network uptime
Own and Lead IT Projects. Ensure precise execution of your IT Project throughout the complete Project lifecycle
Asset Management and Procurement. Through the use of Casper, run our existing asset inventory and procure new inventory as required
Process and Procedure Documentation and Implement. Write up and Review current IT Policies and Procedures. Maintain our Intranet presence and ensure all content is accurate and up to date
Previous experience in a Google Apps environment with an expert level of Google Admin skills
Previous experience using JAMF Casper software. Bonus points for any certifications you may have
Advanced understanding of Networks and how they work with particular focus on Meraki's environment and Aruba's environment
The ability to explain what DNS is, how TCP/IP works, what a firewall is doing, figure out how to find out what port a device is connected to, understand VOIP, and know what a Sip Trunk is
Experience working in an LDAP environment. It's worthwhile noting here that we are not looking for someone that has years of experience supporting exchange servers and running active directory or large scale datacenters. We want your experience to mirror our current environment: cloud based network solutions, LDAP directory, Meraki or Aruba hardware, Okta/Google/OS X environment
Knowledge of AV and Video Conferencing hardware and software. We currently use Lifesize and Chromebox as our video conferencing solutions
Have experience running and leading your own projects. This role is heavily project oriented and so you will be required to run large projects that have a global impact for the company
Understanding the key stages of the project, being able to adhere to the relevant timelines and handling the project for its entire lifecycle is an expected skillset

IT Administrator Resume Examples & Samples

IT related Education
Experienced as a IT Analyst or IT Administrator or System Engineer
Well experienced in LAN/WAN solutions
Project Management experiences is a plus
Fluent in German, English conversational

IT Administrator Resume Examples & Samples

Maintain existing development and production Windows Server & Linux Server systems as well as architect, document, test, and deploy new systems to support user requirements
Responsible for building and maintaining documentation for production and development systems
Responsible for documenting and rehearsing disaster recovery plans and procedures
Ensure that all systems are maintained and updated to required patch levels throughout the lifecycle of the system, including configuration management through automation
Write scripts to automate administrative functions and provide a more consistent work flow for the program
Provide 2nd and 3rd Tier hardware and software support to end-users
Respond to internal trouble ticket system requests to repair systems that are not performing correctly. Document repair in ticketing system, and if appropriate publish in the knowledgebase. Communicate issues and timeframes for issue resolution to the customer
Maintain inventory of equipment and software in infrastructure racks
Be a proactive member of team looking for improvements in technologies and efficiencies
Assume other duties / projects as they arise and be responsive to the needs of the department
Participate in On-Call group to provide assistance in the event of a production system outage - outages are infrequent. Candidate must be willing to work occasional weekends to meet mission demands
Knowledge of server-class hardware and networked storage systems
Strong problem analysis and troubleshooting skills
Experience with Hadoop environments (YARN, Hive, Pig, HFDS)
Ability to document a technical process into a step-by-step manual
Knowledge of Windows 7/ Windows Server 2012 Operating System
Knowledge of Puppet or other CM Tools
General working knowledge of TCP/IP networks
Working knowledge of network equipment
Install and configure ArcGIS Server, Portal for ArcGIS, ArcGIS Data Store, and the Web Adaptor
Publish and administer GIS services
Efficiently use the Esri licensing model
Deploy appropriate GIS services to host on-premises or in the cloud
Make GIS services and resources available through ArcGIS Online or Portal for ArcGIS
Diagnose and improve the performance of map services
Setup map and image service caching
Monitor the health of different components of the system
Perform site administration tasks
Secure the ArcGIS Server site
Manage data stores

IT Administrator Resume Examples & Samples

Drug screen/background check required
Must be authorized to work in the United States without sponsorship
A minimum of 3 years of IT infrastructure and operations experience
Experience using and troubleshooting Microsoft Outlook within a network environment (e.g., permissions, calendar sharing and delegation)
Experience using and troubleshooting Microsoft Office, particularly MS Word, MS Excel and MS PowerPoint
Ability to employ a methodical approach to problem solving using appropriate tools
Strong understanding of PC hardware set-up and configuration
Strong knowledge of Microsoft based operating systems with emphasis on Windows workstation and server operating systems
Understanding of basic networking based on TCP/IP networking protocols
Knowledge of MS Windows client and server technologies
Knowledge of best business practices in computer security
Knowledge of vulnerability assessment tools
Knowledge of host and network based intrusion detection systems
Knowledge of Enterprise VPN solutions and VDI technologies
Effective customer relationship skills
Maintains a high degree of customer service for all support queries and adheres to all service management principles
Administers network workstations, utilizing one or more Transmission Control Protocol (TCP)/Internet Protocol (IP) or non-TCP/IP networking protocols
Assumes ownership of user problems and proactively works to resolve user issues and ensures that all service requests are logged in the service desk
Responds to inquiries from employees and helps them resolve hardware or software problems and helps maintain a log of any software or hardware problems detected
Supports users in the use of computer equipment by providing necessary training and advice
Escalates more complex calls to the relevant Information Technology (IT) support member
Arranges for external technical support where problems cannot be resolved in house
Provides basic server administration such as patching and monitoring and performs and/or oversees software installation and upgrades for localized software
Performs maintenance programs for workstations and servers based on company standards. Troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational difficulties
Participates in an on-call rotation for 24 hour support
Maintains currency in threats to corporate information and assets and maintains awareness of solutions that mitigate those threats
Investigates and remediates information security incidents, participates in network security architecture reviews and maintains information security policies and procedures
Maintains documentation of security system configuration
Identifies and protects personally identifiable information, business sensitive information and intellectual property
Monitors internet usage and monitors system usage to ensure availability of necessary and sufficient resources
Reviews advisories from organizations (e.g., Computer Emergency Readiness Team, Center for Internet Security, SysAdmin Audit Network Security and Federal Bureau of Investigation) and recommends security improvements
Collaborates/coordinates efforts with IT infrastructure and network management teams
Assists in the development and maintenance of business continuity and disaster recovery plans
Reviews new software and hardware acquisitions to identify risks and assists in mitigating those risks
Maintains corporate visibility of the computer security program

IT Administrator Resume Examples & Samples

A+ Computer certification or Cisco Certified Network Associate (CCNA) preferred
Advanced Microsoft certifications
Certified Information Systems Security Professional (CISSP) or Global Information Assurance Certification (GIAC) preferred

IT Administrator Resume Examples & Samples

Ability to gain a DOE “Q” Clearance in the future may be required
Local candidates only / Relocation is not offered
Must have Bachelor’s degree in Computer Science or related technical field
Windows 2003/2008/2012 Server
Windows 7, 8, 8.1, 10
Microsoft Office 2010, 2013
Microsoft Exchange, SQL and WSUS Server
Cisco network management including ASA, routers and switches
Cisco Call Manager
Virtual server and desktop infrastructure (VMware)
Storage Area Networks (HP, EMC)
Backup software (Veeam, Backup Exec)
Web Server Administration
Management of laptops and desktops
Computer security, patch management, vulnerability scanning, anti-virus solutions, event log review and analysis
Knowledge of NIST Cyber security standards
Must be self-motivated, have good communication and interpersonal skills, strong work ethic, honesty and integrity

Regional IT Administrator Resume Examples & Samples

Customer Service - Works well with users containing varying levels of knowledge, experience and technical abilities; responds to request for service and assistance; meets commitments in a timely manner
Interpersonal Skills – Focuses on solving conflicts; avoids blaming others; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others ideals
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings
Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information

IT Administrator Resume Examples & Samples

Perform systems administration of desktop and server systems connected to local and wide area networks
Provide desktop system management involving account monitoring, security, operating system (OS) installation, and other local area system administration-related functions
Bachelor's degree in computer science or mathematics
6 years' experience in the installation, configuration and the maintaining of operating system workstations and servers; and perform software installation and upgrades to operating systems and layered software packages
6 years' experience in data/media recovery, media management and software audits of workstations and servers
Environmental System Research Institute (ESRI) Enterprise Administration Associate Certification and ESRI Enterprise System Design Associate Certification or equivalent certifications
Currently have an active DoD Secret security clearance

Senior IT Administrator Resume Examples & Samples

8+ years experience as an IT professional and Tech Evangelist
6+ years experience with Mac OS X
4+ years experience with Windows
2+ years experience managing and maintaining Windows Server and Active Directory
2+ years experience configuring and deploying Windows 7, Windows 8, Windows 10 and Mac OS X 10.9-10.11 systems to end users
2+ years experience managing various IT projects
1+ years experience with VMware desktop virtualization products
Must embody and be an evangelist for customer service first
Deep understanding of networking concepts and troubleshooting
Basic understanding of VoIP telephony solutions
Basic understanding of conference room A/V presentation systems
Ability to analyze as-is business processes and identify areas for improvement
Ability to communicate technical information, both verbal and written, to a wide range of end-users up to C-level
IT certifications and/or training are preferred but not required
3+ years of experience in a help desk environment preferred
2+ years of experience with Mac and PC hardware system troubleshooting and repair preferred
1+ years of experience in training other IT professionals in IT-related matters preferred
1+ years of experience managing Google Apps for Work preferred
1+ years of experience managing Office 365 preferred
Policy and procedure development and improvement a plus
Experience with iOS and Android mobile devices a plus
Previous experience with Mobile Device Management(MDM) a plus
Previous experience with IT Asset Management(ITAM) a plus
Technical documentation writing a plus

IT Administrator Resume Examples & Samples

3 years Level 1 help desk experience
Experience with Windows operating systems (Windows XP/7, Windows Server 2008/2008R2/2012) Linux and MacOS a plus
Experience with desktop hardware preferably Lenovo and HP
Understanding of network protocols (TCP/IP, DNS, SMTP, HTTP, DHCP)
Experience with VPN and remote access
Understanding of firewall technology and associated protocols and mechanisms
Basic understanding of Layer 3 routing
Basic Cisco/HP switch administration
Experience supporting mobile devices, active sync, IPhone, android, blackberry
Strong understanding of administering a secure desktop environment and the associated tools required to do so
Proactive approach to IT system administration – i.e. identifies issues
Solid organization skills and attention to details
Strong interpersonal skills and the ability to work in a fast paced “we are in a hurry” environment
Strong written skills
Inquisitive personality – looking to constantly improve and identify better ways to do things
Strong Windows Desktop troubleshooting skills
Experience supporting SaaS applications such as salesforce.com
Industry certifications Ideally relating to Windows environment
Experience in implementing and supporting VoiP telco systems Shoretel ideal
Low voltage wiring experience
O365 & Microsoft’s hosted exchange experience
Basic Knowledge of Hyper-V administration
Ability to produce clear and comprehensive documentation

IT Administrator Resume Examples & Samples

Responsibility on support users on their daily tasks
Support the business and promote its needs
Inventive
Working and support other sites in Europe and USA
Team work and knowledge sharing are most essential
1-2 years experience support windows and high linux environments
Working with win7 ,win8, CentOS/Redhat Linux, win servers 2008
Knowledge in Active directory, DNS, DHCP , wireless networking
Team work, Service oriented, knowledge sharing, Organized and has documentations skills
Good english language skills – a Must
MCSE or MCITP/CCNA advantage
Must have Linux knowledge

IT Administrator Resume Examples & Samples

Procure and maintain IT equipment on site - Projectors, HDTV, wireless presenters, MFP, Visitor sign-on, other A/V. Provide regular user training on self-service on IT technologies
Receive deliveries of IT equipment, securely store and track items and ship items to field users
IT peripherals such as printers and accessories, replacement/monitoring and upgrades of docks, monitors and office equipment
Track IT Assets - both PCs, Mobiles, iPads and other inventory such as spare parts
Disposal of assets and ensuring eWaste is handled appropriately
Provide meeting room Support , including Video Conferencing systems/Jabber Video/Webex Video,usability & training
Mobility & Telecom administrative support - Assist users in setting up/troubleshooting their company phones. Tracking numbers, porting, re-assigning numbers on employee departure and managing device theft/replacement, roaming activations etc
Manage Digital Signage and support troubleshooting of those devices
Assist with Desktop Ops related support when Unisys dispatch is present or unavailable due to high work demand
Infrastructure communication to end-users on outages, planning and coordinating with building/facilities management on maintenance activities
Infrastructure change management, liaison of end user testing on changes to IT infrastructure, networks etc. Working with global teams to negotiate planned maintenance windows and reporting testing and performance feedback
Review and manage staff Unisys local dispatch, whitespace headcount; complains and improvement on handling requests and local process of local IT resources
Continuously improve and monitor on-boarding and off-boarding process to improve end-user experience with IT. Work with global functions to get local needs aligned. Train new users on AbbVie equipment, process and walkthrough
New hired On- Boarding Training on IT related system which includes Software such as O365, Jabber Video, Workday and etc
Facilitate or deliver regular training to end-users on improving their self-service capability around collaboration tools, IT request systems and other technologies for better productivity
Provide Share point Access via IAM
Work closely with HR for IT Asset Request for new hire via Self Service Portal ( IT Express )
Ad hoc IT related jobs function which delegate by your respective reporting manager
Plan and monitor for IT business continuity, crisis management and risk management. Work with procurement to ensure 3rd party SLAs are in place, such as printing solutions, telecom and other services are meeting business needs and ensure administrative process for billing and exception handling is in place
Handle Security incidents, reporting and awareness campaigns
Leadership and capability building in learning opportunities on IT services and manage internal campaigns on available tools (for service requests, self-service etc), security awareness
Support internal and external audits and work with global teams to ensure compliance of IT policies is met with access control, retention of data etc (infrastructure)
Supply Chain (Project Dawn, Vaporizer inventory system for PH)
Application Issues (i.e. Veeva and OneView, Local Sharepoint)
White-Glove Service
Review the white space resource loading when the size of affiliate organization changed (ex. New HCV BU created GPRD department scope extension etc.)
IT Policies enforcement/trainings
Site specific IT operation procedures
Local application maintenance & support (ie. Incentive calculation tool, etc)
Diploma in Information Technology
2+ years of experience in user support, IT asset management
The successful candidate should have a strong work ethic, capable of multi-tasking, excellent communication/interpersonal skills, collaborative with a strong focus on accuracy and attention to detail
Fast learner, self-motivated and initiative
Able to read, write and command in English
Analytical capabilities, able to deal with multiple external and internal partners
Team player, problem solving mentality
Corporate Information Technology Policies
IT Assets Management
Mobile device support experience

IT Administrator Resume Examples & Samples

Troubleshoot daily IT issues through JIRA- Phones, computers (primarily Mac and some PC), printers, and track key KPIs
Manage onsite PBX and VoIP system (we’re moving to a fully cloud-based system later this year)
Manage internal networking
Collaborate with cross-functional departments to address inefficiencies with creative solutions
Support A/V needs for company-wide presentations and events
Work closely with IT vendors and internal finance team to optimize quality of IT equipment while maintaining budget
Communicate important IT implementations and updates to the entire company, through thoughtful and concise emails
Be an active member of the security team and apply IT knowledge to our defined security controls, while assisting with policy enforcement
Take ownership of the internal IT room and wiring, and perform updates as needed

IT Administrator Resume Examples & Samples

To be the primary support contact for IT issues, working with employees, agents and suppliers at all levels
To support the deployment of new systems, incorporating Corporate Standards
Be competent in the identification and resolution of issues with hardware, software, peripherals, mobile devices and other supported systems and services
Previous proven experience working within a support environment
Proven experience in issues management and user communication
Able to work both independently and in a team-oriented, collaborative environment
Highly customer focused with the ability to develop solid relationships at all levels within the organization
Excellent written and verbal communication skills in English and Mandarin
Able to work under pressure and prioritize business needs with minimal supervision
Able to travel nationally or internationally where required, for the purpose of supporting other Asian locations, including the installation and configuration of equipment
University degree, college diploma in the field of computer science or related field, or previous proven relevant work experience
ITIL Foundation (Desirable)
Hands-on experience in troubleshooting hardware, software, network and communication services including

IT Administrator Resume Examples & Samples

The role will mainly consist of Security Access Control
AD Administration – Windows 2008 domain
Microsoft Certified (MCP) , (MCDST)
Knowledge of support for mobile devices
Experience with Laptop/PC imaging
Knowledge of supporting Apple MAC’s in a corporate environment
Knowledge of an ITIL based Service Desk call logging software, Supportworks, Remedy etc

IT Administrator, Junior Resume Examples & Samples

Responsible for ensuring all production servers and system resources are at their optimal levels for performance and availability through proactive management of the environment and if required instigate appropriate action to maintain these service levels
Ensure that all systems meet Thales security standards and escalate violations through appropriate internal processes
Develop and conduct skills transfer processes through individual and team training and procedures
Weekly preparation of Systems service availability report for department
Define the Standard Operational Procedures (SOP) for the environment
Excellent customer service skills to ensure interaction between IS & ND and the Thales user base is handled in a customer friendly manner
MSCA working towards MCSE (MCSE preferred)
Strong knowledge of Citrix (preferably hands-on experience)
Knowledge and experience with Netbackup, Blackberry Enterprise Server, configuring (Linux – Redhat preferred, and/or WIN)
Knowledge and experience with configuring SAN – EMC, 3PAR, IBM XIV
Excellent oral & written communication, interpersonal & leadership skills

IT Administrator Resume Examples & Samples

Champion service restoration through proper prioritization and escalation to appropriate 3rd party vendor and or internal Tier 3 support groups
Provide 7/24 On-Call support for server and network related service incidents and follow internal management escalation procedures when necessary
Define and review Operation Acceptance Tests and procedures and facilitate migration of the new / modified server and network based services into the production environment
Monitoring of customer Service Level Agreements, with respect to availability
Maintain service level of systems and network by proactive monitoring and performing maintenance of the production environment
Takes a proactive approach to staying informed about industry knowledge
Provide technical direction and assistance to junior staff members
Post-secondary degree in computer science, or equivalent work experience
5-10 years of Windows server and or network related experience
Experience in administering Windows Server 2008+, Active Directory, Microsoft Exchange, Lync, VM Ware and VDI
Prior work experience in 24/7 escalation support will be desirable

Senior IT Administrator Resume Examples & Samples

3+ years of enterprise IT support experience at a mid or large-size company
Exceptional customer service, interpersonal, oral and written communication skills
Proficiency in Casper Suite management system
Experience with Google Apps and back-office applications (SSO, Okta, Windows Active Directory) in addition to supporting Mac operating systems in a corporate domain
Ability to multi-task and establish priorities while having a passion to learn and improve IT in an innovative manner

IT Administrator Resume Examples & Samples

Technical Tier 2 support
Remotely and frontally internal Support for global organization (~2700 employees)
2-3 years’ experience in technical or service desk support – hands on
Practical experience in Windows based systems: Win7, Win10

IT Administrator Resume Examples & Samples

Bachelor's degree in computer science or related technical field preferred but candidate will be evaluated based on overall experience and certification
1-2 years of network administration experience (internships count)
Strong computer hardware/software troubleshooting abilities
Network dmin experience
Experience with configuring and maintaining firewalls, routers, access points and switches
Understanding of LAN/WAN protocols including TCP/IP, DNS, DHCP, VPN, etc
Experience with Windows Server Administration and Active Directory
Knowledge of managing virtualized environments including Microsoft Hyper-V and VMware
Knowledge of SAGE accounting software (SAGE 100/MAS 90) a plus
Working knowledge of EDI protocol a plus

IT Administrator Resume Examples & Samples

Prefer Associate's degree (A.S.) in Computer Information Systems or related field; technical school and two to four years related experience and/or training, preferably in military/Department of Defense (DoD) industry; or equivalent combination of education and experience
General knowledge of current computer hardware and enterprise software, which must include at least 3 years current experience in IT Administration and IT environments
Thorough knowledge of operating systems (Windows 7) filing systems and have troubleshooting skills
Excellent skills with Microsoft Office 2007, 2013 or latest
Ability to evaluate HW/SW requests and resolve issues, or be able to direct to appropriate IT personnel
Ability to document procedures and other IT related instructions
Demonstrated ability to service end user needs and provide quality service
Demonstrate a service-oriented attitude while executing job duties
Must be able to lift approximately 25 lbs

Senior IT Administrator Resume Examples & Samples

Responsible for SOX controls for the area. Be a pro-active individual who is a self-starter, self-motivated, ability to prioritize; and with data analysis and resolution skills
Effectively communicate with external and internal teams to deliver reports and updates
Review, analyze, validate, and submit Process Organization rules request from authorized signors to Produban Review, analyze, validate, and submit Profile mapping requests from authorized signors to IT
Review, analyze, validate, and submit RACF request from authorized signors to IT Security Administrator end to end user access to Intranet Portals, Host applications, and RACF by verifying that the requests have proper authorization and approval
Troubleshoot and support end users with access issues related to Core IT platform via remedy
IT preferred, data base knowledge, data manipulation, data reporting
Bachelors or Equivalent Experience
At Least 2 Years Specialized Knowledge
Excellent analytical and problem solving ability
Excellent communication and task management
Has a basic knowledge of SQL and is willing to advance current SQL skills
Strong MS office skills (In excel macros not required, but must be able to manipulate data using functions such as look-ups)
To be a pro-active individual who is a self-starter and has ability

IT Administrator Resume Examples & Samples

Skills on RHEL or CentOS
Mysql and postgresql administration skills
Bash scripting
Tcp/ip, network, routing, linux security
Web server HA
Database server HA for postgres or mysql is a plus

IT Administrator Resume Examples & Samples

Solid of IT Support experience in an Enterprise or Corporate Environment
Excellent Windows and MS Office Suite skills
Excellent PC hardware troubleshooting skills
Customer service focused with a willing to learn, “can-do” attitude
General networking and AV troubleshooting skills
Flexibility, multi-tasking, ability to deal with deadlines and high pressure situations
Excellent verbal and written communicator through all levels of the business
Good Apple Mac Knowledge / Experience (or willingness to learn)
Knowledge of Polycom Video Conferencing hardware and web conferencing (BlueJeans, Skype for Business, Adobe Connect) or willing to learn
Configuration and troubleshooting of smartphones iOS , Android , Windows
VOIP Telephone systems

IT Administrator Resume Examples & Samples

Ensures proper incident management via supported ITSM solution, assists with supporting local information and telecommunications technologies and related equipment
Assists with installation and configuration of local network applications, servers, file shares, network services and associated objects in accordance with company standards policies and procedures
Maintain operational readiness by resolving local network and communication issues
Maintain and support local Cisco VoIP telephones and related equipment
Assist in the maintenance of the local Active Directory OU, installation and configuration of local network applications, servers, file shares, network services and associated objects in accordance with company policies and procedures
Assist in the development and maintenance of business unit IT documentation to enable consistent standards and operating procedures
Assist in the testing of the local Disaster Recovery and Business Continuity plans to ensure minimal downtime in the event of a disaster
Assist in coordinating the acquisition, installation, configuration, and maintenance of IT equipment in compliance with corporate standards
Assist in the maintenance of hardware inventory, licensing and asset rotation consistent with company policies and procedures
Assist with the design, installation, requirement gathering, and maintenance of IT resources for acquisitions, large projects and joint ventures to ensure compliance with corporate standards
Works closely with senior Network Administrators, and Group IT Managersin determining future IT needs at the local business location, enterprise initiatives, budgets, forecasts, licensing and asset rotation to ensure profitability and alignment with Company goals and objectives
Minimum 4 years relevant experience in network and PC support for a multi-site business environment
0 to 1 year experience supervising or managing IT personnel
Familiarity with cost accounting, budgeting, and forecasting
Uses professional concepts; applies company policies and procedures to resolve a variety of issues
Works on problems of moderate to advanced scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action
Normally receives minimal instruction on routine work, General instruction on new projects or assignments
Advanced knowledge of Microsoft Windows 7 Enterprise
Working knowledge of Microsoft Windows, 2008R2, 2012R2 Server and Microsoft Active Directory
Working knowledge of the Microsoft Office Suite, and O365
Working knowledge of HP servers, workstations, and storage products
Working knowedge of iphone and ipad configurations for enterprise usage
Basic knowledge of Cisco Internetworking products
Basic knowledge of Cisco Unified Communications
Ability to convey technical concepts and ideas to non-technical personnel
Commitment to conduct Business unit IT operations in a manner consistent with Corporate IT policies, procedures,standards as well as industry best practices
Practical knowledge of standard business practices
Ability to work with minimum daily supervision
Ability to work both collaboratively as a team player and independently as required
Demonstrate a high degree of patience with an ability to work with all levels of management and staff
Ability to learn new technologies and systems quickly
Demonstrate strong time management skills and consistent follow through
Ability to prioritize workload, especially under pressure
Travel to plants, satellite offices and job sites may be frequent with some extended daily and weekend hours required

IT Administrator Resume Examples & Samples

Administer MS IIS
Work closely with the other Middleware Application Server Administrators to ensure consistency across products / processes
Work closely with the Operating Systems sections to understand their virtualization techniques and IIS topologies to ensure both groups understand and agree on topologies and virtualization strategies
Work with developers and quality engineers to troubleshoot application performance improvements, bottlenecks, and application issues
Work with the Infrastructure team to ensure appropriate firewall rules, content switch load balancing and validation rules, and reverse proxy mappings and rules are implemented correctly
Work with monitoring tools and Enterprise Services Management team on trending metrics, capacity planning, alerting, and charge back reporting
Bachelor's degree in IT, MIS, Business or related field, plus two years' related experience; or
Associate's degree in technical field, plus four years' related experience; or
High school diploma plus six years' related experience

IT Administrator Resume Examples & Samples

The support of the site employees in terms of IT problems
To ensure the IT services at the site
The installation of hardware and software
Troubleshoot and resolve hardware, connection, printer and software issues
The error analysis and if necessary corresponding escalation and tracking
The maintenance of the inventory and documentation of the realized installation
To monitor the infrastructure components and the data saving
Update network applications as required
University degree in information technology
Very good knowledge of the current Microsoft client and server operating systems
SQL and MySQL database configuration and administration experience
Knowledge in the actual network technology and its services
Windows Server 2008, 2012, DNS, DHCP, AD experience
Solution and customer oriented as well as independent working
Innovative and open minded person

IT Administrator Resume Examples & Samples

JDE Purchase Order entry, AP processing
Service Request entry & follow up
Incident Management Escalations & follow up
IT Communications
S/W licensing Management licensing
Client Asset Management
5+ years in a Corporate setting
Highly organized with strong attention to detail, and ability to manage multiple priorities
Moderate to strong skills with Microsoft Office (Excel, Word & PowerPoint)
Familiarity with Branches and Branch procedures is a plus

IT Administrator Resume Examples & Samples

Requires at least 5 years of experience administration of various IT hardware, software and network solutions, analyzing systems and requirements, experimenting and testing, performing vulnerability assessments, and developing/integrating complex IT solutions
Requires at least 5 years of C2/ISR Systems experience w/emphasis on TBMCS, TACLAN, GCCS-J, PEX, or other mission systems
Compliance with DoD Instruction 8570.01-M, IAT Level-2 certification is mandatory: CCNA-Security or higher
At least 5 years of experience with VMWare and its related components, or similar COTS or open source products
Exceptional oral and written communication skills is required
Troubleshooting skills, a desire to learn, and willingness to take on responsibilities is required
Experience in the installation, configuration and security of multiple desktop and server operating systems
Experience with Windows 2008/2012 Server, Linux, Red Hat, Veeam Backup & Replication, Splunk
Proficiency in one or more of the following scripting methodologies highly desired: Powershell, Bash, Kshell, or other
Experience maintaining, configuring, troubleshooting NetApp and other SAN/NAS storage appliances
Experience in a supporting IAVA remediation, desktop/server support
Superb knowledge of TCP/IP fundamentals, sub-netting, multicast, unicast traffic, routing, protocols, and other networking fundamentals to include but not limited to strong experience configuring switches and routers is required
Extensive experience configuring and troubleshooting Cisco routing and switching devices required
Experience and knowledge that demonstrates competency with network design, operational support, hands-on implementation, configuration and trouble-shooting of multiple networking platforms and hardware devices is required
Experience with various encryption devices such as VPN’s, TACLANES, Firewalls, Proxy Servers, and other boundary devices is required Experience with COMSEC fill devices is required
Knowledge of VoIP protocols H323/SCCP/RTP/QoS/SRST/MGC/SIP desirable
Experience working in a tactical environment, alongside military or DoD personnel, is highly desirable
Familiarity with SATCOM and radio platforms required
Experience with DoD Configuration Management, Information Assurance and Systems Lifecycle Management processes

IT Administrator Resume Examples & Samples

Primary first line support for IT related matters supporting the business
Design, installation and maintenance of network equipment (hubs, switches, routers, etc.)
Install, upgrade, and maintain all server software (operating systems, database, web servers etc.)
Monitoring and maintaining of all computer systems (servers, storage etc.) and networks
Installation and maintenance of all antivirus and network security protection
Development, implementation and management of company backup protection plan for servers and user’s data
Setting up new users’ accounts and profiles and dealing with password issues
Setting access on file resources, databases, etc
Troubleshooting system and network problems and diagnosing and solving hardware/software faults
Providing support including talking staff through a series of actions, either face to face or over the telephone, including procedural documentation
Installing and configuring computer hardware operating systems and applications
Installation and maintenance office IT equipment (printers, fax, copy etc.)
Prioritizing and managing many open cases at one time

IT Administrator Resume Examples & Samples

Perform all duties in regards to System Security Administration (SSA)
Ensure LAN capabilities are maximized through effective network administration, high levels of systems security and a timely, reliable, accurate systems recovery program
Work with the organization to develop strategic planning recommendations through the use of progressive integrated information systems
Develop and maintain system recovery procedures and disaster recovery plans
Develop and maintain a documented systems procedures/user manual
Support Communication devices including cell phones, phone system, pagers, and 2 way radios
Maintain and support front office systems including: Trans4M, Ideas, Positive Pay etc
Perform internal audits (SOX,TS,ISO)
Review and adhere to Mississauga Seating Systems’ health and safety, environmental, and quality standards, operating procedures, policies and forms
Other Duties as assigned
Minimum of 5 years’ experience in Information Systems with a strong manufacturing background, preferably in the Tier 1 OEM automotive parts industry
Minimum of 2 years' experience working with SAP
Project management experience required
Results oriented, well organized, strong communication and interpersonal skills, multi-tasking, and attentive to details
Ability to communicate effectively and work both independently and well with others
Should possess an in-depth knowledge of the majority and a working knowledge of the remainder of the following technical areas

Senior IT Administrator Resume Examples & Samples

Work with business unit to ensure that their IT requirements are documented, understood and requested in a timely manner for new construction projects
Arrange for new PCs and Accounts for new users, arrange for correct software for users, security groups, drive access and arrange recovery of IT Assets
Manage the deployment and recovery of Mercury rapid site connectivity solutions
Experience with use of IT systems such as Microsoft Office, Web based reporting tools etc
Experience of Construction methods, processes and business structure is desirable

IT Administrator Resume Examples & Samples

Responsible for day-to-day system administration (creating, configuring, building, deploying and managing SCCM systems). Utilizes System Center Operations Manager (SCOM) to monitor all systems and provide weekly reports to management
Builds server operating systems images appropriate to meet the requirements of various projects. Deploys server operating systems (such as new Commercial Off-the Shelf (COTS) and Line of Business (LOB) applications)
Develops automated processes using scripting technologies (such as PowerShell, WMI, VB Script)
Recommends, schedules and implements server/application upgrades and repairs. Applies software updates (patch) servers and workstation software both COTS and LOB applications. Ensures that all upgrades are appropriately integrated into existing networks (e.g., integration between SCCM and Remedy)
Collaborates with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. Works with executive team members, decision-makers and stakeholders to define business requirements and system goals and identify and resolve business systems issues
Performs preventive maintenance by benchmarking tuning server hardware and software for optimal system performance
Handles elevated server, application and hardware trouble tickets in accordance with Service Level Agreements (SLAs). Escalates critical issues and resolution to management
Conducts research to assess innovative computing technologies. Offers recommendations as to the feasibility of implementing system enhancements, third-party applications, hardware and services and technology-based policies and procedures
Performs ongoing server and security audits. Assists in the establishment of distributed systems and application security controls to ensure information contained on distributed systems environment is secure and protected where required
Assists in writing technical and operational management documentation (system design and engineering documents, operational runbooks, etc.)
Bachelors Degree in Computer Sience, Management Information Systems or related technology field and 3-5 years experience in Software Distribution Technologies including Packaging Application into MSI and
3-5 years deploying applications via Short Message Services (SMS)/ System Center Configuration Manager (SCCM) and/or an equivalent combination of education experience required
Microsoft Certified Desktop Support Technician (MCDST), preferred
Microsoft Certified Technology Specialist (MCTS) for SCCM, preferred
Basic knowledge surrounding Storage Area Network (SAN) technologies
Basic skills using Microsoft SQL 2005/2008
Strong Scripting knowledge (PowerShell, VBScript, WMI)
Excellent knowledge of Windows XP/Windows 7
Knowledge of Microsoft Active Directory and Windows 2003/2008 server
Strong Troubleshooting mindset
Ability to lift and transport up to 75lbs of hardware (servers, peripherals, etc.)

IT Administrator Resume Examples & Samples

Working and support other sites in Europe ,USA etc
1-2 year’s experience support Windows and high Linux environments
Working with CentOS, Redhat, Ubunto Linux , win servers 2008/2012/2016
Knowledge in DNS , DHCP, TCP-IP , networking
Team work , Service oriented ,knowledge sharing , organized and has documentation skills
Good English language skills –a Must
MCSE or MCITP/CCNA -advantage

IT Administrator Resume Examples & Samples

Fantastic communication skills
Previous experience on an IT service desk or a customer support environment
An interest in IT systems (desirable)
Experience using NHS systems i.e. NHAIS/PCIS (desirable)

IT Administrator Resume Examples & Samples

Set up and maintain basic network operations, including assembly of network hardware and provide assistance to the IT Director
Set up personal computers and laptops for employees of IES and create new user accounts
Provide first and second level telephone support and problem resolution
Install and test necessary software and hardware
Hardware supported will include: Dell and Cisco servers, Lenovo and Dell desktops and laptops, HP printers, various copiers, Cisco network equipment, Cisco and Skype phone systems
Upgrade network hardware and software components as required
Install, upgrade and configure network printing, directory structures, and security rights
Provides users with network, PC and software technical support
Responds to needs and questions of users concerning their access of network resources
Perform network troubleshooting to isolate and diagnose common network problems
Monitor system backups
Ensure company phone system and computers are in working order
Occasional travel to support remote sites as required
Ability to provide support remotely after hours when required
Must possess at least a High School Diploma or GED equivalency (Associate’s Degree in IT Field preferred)
Technical certifications: MCP, A+, MOUS, MCDST or CCNA preferred
Must possess a minimum of one (1) year of IT experience in a Windows environment
Understanding of networking operating systems, topologies, security, Ethernet, TCP/IP, DHCP, DNS, WINS and remote communications
Must have knowledge of Windows servers, network equipment, personal computers, and other IT hardware
Experience with a IT organization with multiple locations
Must be proficient with Microsoft Office and Windows 7
Entry level programming skills (SQL preferred)
Must be able to manage multiple tasks/projects simultaneously and work independently
Must meet Company minimum driving standards

Cary-it Administrator Resume Examples & Samples

Network Management
Bachelor’s Degree in Information Technology and a minimum of 3 years of related job experience OR
Associates Degree and a minimum of 7 years of related job experience OR
High School education/GED and a minimum of 11 years of related job experience
Ability and willingness to work off-hours, as required

Lead IT Administrator Resume Examples & Samples

Represent corporate IT department in meetings with local leadership
Provides day-to-day technical support to employee’s desktop systems software & hardware
Installs, configures, and troubleshoots desktop systems, workstations, servers, and network issues in a heterogeneous environment
Maintains passwords, data integrity, and file security for the desktop environment
Communicates highly technical information to both technical and non-technical personnel
Recommends hardware & software solutions, including new acquisitions and upgrades
May participate in the development of information technology and infrastructure projects
Supports server, network, and desktop based software and applications
May participate in technology needs analysis
Rolls out hardware and software to ensure optimal deployment of resources
Provide initial response and manage problem resolution process for outages and problems
Manages escalation process to the Sr. Director, IT Operations or IT staff as required
Requires after hours (weekend & evenings) support for upgrades/problem resolution and some project work as well as rotating On-call status

Site IT Administrator Resume Examples & Samples

Provides IT desktop support to Call Center employees and Agents
Proactively seeks out potential IT problems/unreported issues, and reports to Corporate IT
Promptly escalates high level outages to corporate Support, and assists with resolution
Performs coordinated tasks associated with Corporate IT projects affecting site
Attends meetings with Corporate IT and conference calls with remote IT personnel
Maintains IT documentation of processes and applications
Assists corporate IT with enforcement of IT policies and security auditing
Handles local technology administration, including working with local vendors, contactors, and service providers
Performs all functions as defined in the Call Center IT Roles and Responsibilities documentation
2 year degree in a technical field or equivalent experience
2+ years additional experience in a dynamic IT systems administration/helpdesk environment, or providing hands-on support to 100+ end users
In-depth knowledge of Windows operating systems and experience with a wide variety of software applications
Experience installing/troubleshooting PC/server hardware components
Basic understanding of LAN/WAN networking, TCP/IP, and VoIP technologies
Broad experience with Imaging of Windows PC using a variety of tools
Ability to hear and understand customer inquiries and oral instructions from supervisors in person, in writing, and over the telephone
Ability to read and create paper and electronic documents such as technical diagrams, flowcharts, presentations, etc
Ability to read, write, and verbally communicate in English at a proficient level
Excellent motivation, dependability, accountability, and punctuality
Ability to lift and move goods weighing up to 30 pounds
Schedule flexibility, Overtime and after-hours on-call availability

IT Administrator Resume Examples & Samples

Ensure the efficiency of All Shanghai/Beijing/Dalian 3 offices network connection
Manage and deploy corporate PC’s/Mac’s (new hardware configuration, image maintenance, diagnosis and repair, coordinate warranty repairs)
Provide end user technical support for employees located in Shanghai/Beijing/Dalian
Distribute hardware and create user accounts for new employees
Maintain IT asset data (serial numbers, software keys, locations, etc.)
Shipping, recycling, and disposal support of computers, peripherals
Manage hosted PBX configuration and distribution of VOIP phones
Assist in the management of IT applications (Google Apps, intranet, Egnyte, etc.)
Communicate with US and European team
Help on various Veeva commercial and R&D product performance testing

IT Administrator Resume Examples & Samples

Site Support Duties
Basic hardware and software Incident resolution for on-site and remote users within the defined Service Level Agreements utilising standard remote control tools. Escalating as required
Monitoring the service management tool and updating as incidents are progressed or resolved
Diagnose and troubleshoot hardware and software issues
Carry out hardware installation, moves, adds and changes as directed
Software installation using software deployment tools
Provision of VIP Executive support, including basic hardware/software/mobility incidents
PC lifecycle administration using Service Management software
Network support including cable tracing, patching and basic troubleshooting back to the switch
Deliver project work under guidance when agreed
Comply with Desktop Good Working Practices and wider Thermo Fisher Scientific Quality Management processes
Identify opportunities for Continuous Service Improvement (e.g. Shift Left)
Present an effective, helpful and professional Thermo Fisher Scientific presence to our customer
Assists in creation of documented standard processes and procedures for all aspects of Desktop Support including reviewing and maintaining the Knowledge Base articles
Adhere to all IT policies and procedures, including those for security, Data centre standards, desktop standards, etc

IT Administrator Resume Examples & Samples

Support NextGen CAP Project Management Office(PMO)
Support NextGen IT related administrative tasks
Communicate with Local & Regional Project team
Ensure that demand & project documentation in the relevant repositories is kept up-to-date
Build insight into business processes and prioritize topics based on their business impact to drive successful project delivery
IT & OA background preferred
Good skills in Microsoft Office Tools
4 years university

IT Administrator Resume Examples & Samples

At least 3 years experience' as an Administrative Assistant on IT projects
Proactive - consultant needs to be able to proactively support the project team
Good attitude - consultant should demonstrate a positive attitude and be able to work in a team environment

IT Administrator Intern Resume Examples & Samples

English: B2/C1 level
Solid knowledge of MS Excel
Interest in Human Resources
Very good attention to detail
Solid communication skills

Mission IT Administrator Resume Examples & Samples

Minimum of five years experienced providing IT services on multiple OS platforms for Microsoft and Red Hat required
Working knowledge of Performance Flight Planning Software (PFPS) and Improved Many on Many (IMOM) required
Must be able to identify, analyze and troubleshoot a wide range of complex technical computer and network related problems effectively and efficiently
Ability to prioritize and manage multiple projects across the team
Experience in developing Standard Operating Procedures, Tactics, Techniques , and Procedures for Integration & Testing and Operational assets
Experience providing IT support to USSOCOM weapons systems
Demonstrated knowledge of Command & Control systems, Radio Frequency and Datalink communications is highly desired
Must possess knowledge of SIPRNET and NIPRNET networking hardware and software procedures
Demonstrated knowledge of SADL and PRC-117G radios, crypto loading, and radio/crypto configuration
Knowledge of development, testing and documentation procedures for in-flight systems is highly desired
Understand relational database structures and possess knowledge of basic SQL commands
Possess knowledge of and experience applying computer security policy, procedures, and protective measures
Excellent communication skills; shows tact, effective listening skills, follow through, is detail-oriented and organized
CompTia Security + certification required
MCSE/RHCE or other advanced certification desired
ITIL v3 Foundation certification highly desired

IT Administrator Resume Examples & Samples

Provide PC hardware and software support via phone, remote diagnostics, and in person to in-house employees
Works with end-users in analyzing, troubleshooting and resolving hardware/software and basic network support issues
Install, administer, and troubleshoot computer hardware, software and peripherals on site and remotely
Builds and images systems for deployment
Maintains call logs and solutions in Help Desk database
Work with other team members and on support issues as needed
Provide quality customer care in a fast and efficient manner
Able to work independently and proactively in a business environment. Detail oriented with good planning and organizational skills
The employee may be asked to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include those required to view and use computer screens
Job is typically performed in a normal office environment. While performing the duties of this job, the employee may be exposed to fumes or airborne particles in other work areas

Local IT Administrator Resume Examples & Samples

Work as local IT administrator for maintaining and improvising the existing IT hardware
Installation / upgrading and maintenance of existing servers and configure hardware, peripherals, services, settings, directories, storage, etc in accordance with standards and project/ operational requirements
Ensure that the future IT hardware needs of the organization are planned and implemented in cost effective and timely manner
Trouble shooting of CISCO networking problems and maintain the network
Coordinate with the external IT service providers
Create and implement new system standards & system related policies with the changes in the IT environment and ensure the effectiveness of existing policies
Ensure that all the existing computers and notebooks are having the latest security and software updates which are rolled out by the central IT, to have the maximum uptime of the IT infrastructure
User troubleshooting and complaint management in respect to hardware and software
To interact with the central IM team and address the problems and requirements of the local users
Assist Head IT and Organization leaders as well as Leoni central IM team with timely analysis, reports and information as required
To work towards bringing in the latest IT developments and application and promote more use of digital solutions and processes
To create and monitor the SAP users and address the authorization needs using the GRC tool based on the central Authorization concept of SAP
Degree / Diploma in Computer Engineering
Certification course for CISCO hardware maintenance
Around 4/5 years of experience as Local IT administrator
Experience of coordination with support team at different locations would be a great advantage
Must have handled projects of modification / expansion of passive networking
Preferably understands demands in a MNC organization

IT Administrator Resume Examples & Samples

Three or more years of experience working as an IT Administrator in an corporate environment
Proven ability to setup, install, configure, and troubleshoot Windows and Mac operating systems and applications
Experience configuring and troubleshooting laptop, server, and peripheral hardware
Familiarity with setup, install, and configure of Android and iOS devices
Solid understanding of network switches, routers, and firewalls
Individual must be self-motivated with the ability to work independently
Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among concurrent projects
Experience creating documentation, “how to” articles, and/or equivalent
Proven troubleshooting abilities with a strong customer service orientation
Ability to effectively prioritize and execute tasks, be organized and manage your time
Strong sense of teamwork and collaboration
Ability to exercise good judgement

IT Administrator Resume Examples & Samples

Provide technical support for all users. This includes
Troubleshooting issues
Assisting users in installing applications
Be point of contact for the IT Help Desk. This includes
Ensuring that tickets are completed in a timely manner per the helpdesk policy
Ensuring that all assigned tickets required fields (location, component, etc.)
Assist other members of the IT department in troubleshooting their tickets
Ensuring that closed tickets have appropriate information attached
Creating, modifying and deleting
User Accounts
Phone accounts
Voicemail
VPN accounts
Setup and configuration of desktop systems for users such as
Network Drives
Printers
Mobile devices
Setup, configuration and troubleshooting of phone systems
VoIP phones
Video Conferencing
Proactively ensuring that users systems are running the latest versions/patches of software both for operating systems and applications. -Inventory management of
Hardware (PC’s, Mac, Servers, other peripherals)
Software (License management)
Support and maintenance of network printers and Fax machines -Ensuring that conference room IT systems are maintained and in working order

IT Administrator Resume Examples & Samples

Designs, secures, installs, monitors, maintains, and documents systems for day-to-day management of the company servers
Develops tools and maintains systems operations procedures, change control records and other required documentation and processes
Provides performance tuning, networking, system security, IO monitoring and analysis and troubleshoots all aspects of the operating environments
Analyzes security, administers and maintains security audits and reports of sever access and activity; participates in disaster recovery planning per corporate guidelines
Coordinates, builds and tests large-scale, high availability, high transaction volume systems; documents architecture, design, procedures, checklists and other system related information
Provides system-wide, cross functional team management
Collaborates with IT and system user management to assess network capacity needs
Oversees the installation, support and maintenance of server upgrades, maintenance fixes and vendor-supplied patches

Local IT Administrator Resume Examples & Samples

To manage and support the Conti Infrastructure including routers, servers, switches, phones, desktop and laptops
To provide support and resource tracking using HPSM, HPAM, MobileIron, Landesk
To monitor and track network stablity and performance
User Help Desk (HP Service Manager, ESS, SSP6)
To participate and support on IT audits
Information technology or technical education (vocational training or university degree)
More than 3 years of professional experience managing IT projects or similar position
Advanced project management skills
In depth knowledge of vmware environment
In depth knowledge of Cisco devices
To manage Microsoft software (windows server 2008 or 2012, windows 7, Microsoft office)
Fluent in English, strong communication skills
Results orientation, assertiveness, resilience

IT Administrator Resume Examples & Samples

Provide 1st level troubleshooting support for Incidents reported related to IT systems and IT services
Accurately document all calls using call tracking system
Escalate and route calls and tickets to second level support per defined processes
Process service request tickets for account administration
Contribute as a global team member, or lead team member, to deliver enterprise solutions
Follows established guidelines for Priority 1 incident escalation
Coordinates support activities with (e.g. Solution, Infrastructure, and Development) to ensure the solution meets business expectations
Provide high quality service via phones, e-mails and faxes as a receiver and caller for supported applications and technologies
Meet commitments to customer
Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects
Effectively deal with job stress, angry callers, and upset customers; use the most appropriate way to communicate with different behavior types on the telephone Apply the elements of building positive rapport with different types of customers over the phone

IT Administrator & CM Resume Examples & Samples

Enjoy working in a team to solve complex issues
Ability to adjust to changing priorities
Proactive, self-motivated and willing to learn
German could be an advantage

IT Administrator Resume Examples & Samples

30% - IT Liasion/Site Contact - Manage Ft Dodge’s technology assets (new purchases, exchanges, and disposals)
30% - Site User Administration - Receive and process requests from employees for adding, terminating or changing user access to IT systems and phones
1+ Years of experience in a customer service role
Proficient in Microsoft Word, Excel, and Outlook
2+ Years of experience in information systems, software application technology, and technology
Ability to work effectively in a matrixed organizational structure
Ability to take initiative in ambiguous situations
Associates / two year technical degree in technology and information systems
Experience effectively balancing local needs and corporate requirements, prior
Ability to identify and implement process improvements
Strong organizational skills, with attention to detail and appropriate follow-up
Ability to prioritize competing demands and handle a multitude of urgent tasks
Ability to effectively communicate with different levels of the organization

IT Administrator Resume Examples & Samples

Purchasing and maintenance of all IT- and telecom hardware and software for German facility 
Maintaining, support of mobile devices, video conference (and webex sessions) and interoperability to core software platforms 
1 st level support for Germany (58 clients) 
2 nd level support for Russia (6), Croatia (5), Poland (11) and Romania (14) 
Coordination of 3rd level support in France 
Administration of networks in Ismaning and coordination of infrastructure abroad (36) with remote access 
Performing regular backups in Germany including recovering planning 
Licensing management 
Preparing IT instructions for the region and monitoring of execution 
Monitoring data security (firewall) and data protection 
Implementing IT infrastructure (WLAN & LAN) software with interfaces to core applications (ERP, Order Management, Business Analytics, other SW applications like collaboration tool etc.) 
Very close collaboration with HQ IT for all services and solutions 
Coordination of extern IT HW and SW and services suppliers 
Supporting office management (e.g. staff meeting webconferences etc.)

IT Administrator Resume Examples & Samples

Perform tier1 and tier2, diagnostics, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on
Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment
Where required, administer and resolve issues with associated end-user workstation networking software products
Receive and respond to incoming calls, pages, tickets and/or e-mails regarding desktop problems
Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers
Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order
Perform installs as well as Move Add and Changes on desktop Phones
Troubleshoot mobile phone issues
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations
Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment
Accurately document instances of desktop equipment or component failure, repair, installation, and removal
If necessary, liaise with third-party support and PC equipment vendors
Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase
Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs
Write technical specifications for purchase of PCs, desktop hardware and related products
College diploma or university degree in the field of computer science and/or 3 years equivalent work experience A+ and or MCSE Preferred
Excellent technical knowledge of PC and desktop hardware, including DELL, Compaq
Excellent technical knowledge of PC internal components
Hands-on hardware troubleshooting experience
Working technical knowledge of current protocols, operating systems, and standards, including Windows 2000, Windows XP
Ability to operate tools, components, and peripheral accessories
Able to read and understand technical manuals, procedural documentation, and OEM guides
Ability to conduct research into PC issues and products as required
Effective interpersonal skills and relationship-building skills
Understanding of the organization’s goals and objectives
Analytical and problem-solving abilities, with keen attention to detail
Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
Strong customer-service orientation

IT Administrator Resume Examples & Samples

Provide Helpdesk Support through Zendesk tickets for AdRoll's end users in both your local office and in remote offices
Provide meeting support and Video Conferencing Support to A-Team Exec's for business critical meetings. Also, support the AV requirements for our monthly Global All Hands events and other large meeting events
Asset Management and Procurement. Assist with inventory procurement and control
Monitor the IT slack channel and provide support and guidance as needed
You have a great understanding of OS X and all the bells and whistles that go with it. We are an Apple shop
Understanding of Networks and how they work with particular focus on Meraki' and Aruba's environment
Experience with Active Directory and integrating it with other software solutions
Knowledge of AV and Video Conferencing hardware and software
Chromebox for Meetings and Hangouts experience
The confidence to think on your feet and solve for a problem quickly and to tight deadlines
Being current on the latest IT trends and technologies to help guide the direction of the team is important

Senior IT Administrator Resume Examples & Samples

Plan, select, configure and test server hardware, software, local area network and wide area networks and install, configure and upgrade servers according to policy and system requirements
Install, configure and upgrade new and existing application software and recommend the changes to the system including upgrading of software
Create and maintain user accounts by determining and verifying access requirements
Develop and implement a back-up and recovery policy and assist with the back-up of important files
Perform system monitoring and analysis and performance tuning and identify problems and offer potential solutions
Configure a secure system by planning, coordinating and implementing network security measures

Senior IT Administrator Resume Examples & Samples

Design, implement and monitor protection for IT Infrastructure and Intellectual Property
Architect and deploy cyber security systems that implement the requirements of corporate policy
Work with the local studio’s IT department to ensure that

IT Administrator Resume Examples & Samples

Work with the FSSC to ensure that their IT requirements are documented, understood and requested in a timely manner for new construction projects
Work with the FSSC managers and staff to keep up to date with business requirements and communicate IT matters and updates on IT Projects
Ensure that Service Desk and directories are kept up to date with new site set-ups and closures
Liaise with the business and advising on appropriate phone and data set ups (based on published IT recommendations) for new sites, and ensuring these are ordered and delivered when required via Kier IT or its external providers
Strong interpersonal skills and can convince, reassure, persuade and negotiate as appropriate

IT Administrator Resume Examples & Samples

Monitor systems and applications, verifying the integrity and availability of production hardware, server resources, network availability, voice circuits, security events, and verifying completion of scheduled jobs such as backups
Respond to monitoring alerts, escalate incidents to internal subject matter experts and service providers, utilizing IT service management tickets to track status and document root cause
Performs software installations, upgrades to operating systems and layered software packages
Follow operating procedures to complete after hours maintenance on Builders FirstSource systems
Create system and application support documentation for sharing troubleshooting information within team
Provide technical support for internal customers
Build strong working relationships with all technical teams
Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers; attends periodic safety meetings as required; may recommend changes to improve safety procedures
Other duties may be assigned
Work is in an office setting and generally sedentary with physical effort associated with using a computer, but may involve walking or standing for brief periods of time
May be required to occasionally lift, carry, push, pull, or otherwise move objects up

Seasonal IT Administrator Resume Examples & Samples

Excellent work ethic, positive attitude and sense of urgency
Ability to work with users at many technological levels
Windows Operating systems – Windows XP, Windows 7, Windows 8.1, Windows 10

IT Administrator Resume Examples & Samples

Re-Imaging Computers
Desktop support
Network troubleshooting
Phone System support
Conduct/maintain inventory of IT related equipment
Set up sales centers/construction offices with Internet & Phone in a timely manner
Assist in set-up/maintenance of interactive sales centers
Assess office and field IT needs and coordinate office supply orders accordingly
Coding of basic G&A invoices for approval by managers
Excellent PC knowledge and software literate
Proven ability manage tasks to meet established deadlines
Strong organizational skills, including planning, scheduling and follow-up capabilities
Proven ability to adhere to established privacy and security policies

IT Administrator Resume Examples & Samples

Implement, maintain, and upgrade applications, servers, routers, management tools, and security
Provide general maintenance tasks, troubleshooting, and computer repair
Provide desktop support for all users on MS application and industry applications
Perform regular and on-demand system backups and recoveries
Administer the corporate LAN and wireless LAN
Coordinate and integrate nationally with the other DLR Group offices and IT Managers
Be able to self-manage in a fast paced environment
7-10 years of design and implementation skills for corporate infrastructure using Microsoft technologies
Ability to work cross-functionally with other technical teams
Expert communication skills, both verbal and written
Experience with Microsoft Office 365, SCCM and SharePoint
Experience with networking as it applies to Microsoft technologies and architecture
Proactive, independent thinker possessing a high attention to detail
Bachelor’s degree preferred; will consider a combination of experience and education
Experience using industry software such as Revit, SketchUp, and rendering software

IT Administrator Resume Examples & Samples

Apprenticeship IT specialist – system integration – or comparable know-how
Know-how in high availability solutions on basis of Microsoft Cluster Solutions
Good knowledge in the ERP systems
Knowledge at CITRIX environments (XENAPP)
Excellent expertise in Microsoft Active Directory, Exchange 2012 and Windows Server 2012
Experience with MS SQL Server environment and virtual systems
Minimum bi-lingual (English is an asset)

Senior IT Administrator Resume Examples & Samples

Administration of IT systems mainly in a Windows environment
Provide technical support to end users
Setup of new workstations and systems
Automated deployment of software
User management with Active Directory
Operation and maintenance of backup and archival procedures
Evaluation of new systems for purchase recommendations
Scripting and automation
VoIP systems, Linux, WPKG, Python
Previous experience in the Visual Effects would be ideal
Motivated, flexible, willing to learn, ability to work self-responsible on IT projects as a member of the team
Desire and passion to learn, be better, and help others around you improve

IT Administrator Resume Examples & Samples

AEM & Analytics User management
Translation Management
Mailing list management
Dark Site Management
Responding to queries or issues with people’s logins or permissions, being able to solve the issue in a timely manner
Creating User groups – setting permissions by market, region, company – maintaining a consistent naming convention
Keeping a record of all users along with their respective permissions – keeping this up to date and communicating it with senior management
Mailing List management - Take ownership of this and improve the process
Dark Site Management - Working with supplier and Regional Engagement Managers to prioritise dark site work
3 years of relevant user management experience
1 year of relevant experience with a CMS such as AEM, TeamSite or similar
1 year of relevant experience working on a large scale digital transformation

IT Administrator Resume Examples & Samples

Work with the telephone technician to learn the technical operations related to the existing NEC PBX and its related systems with an emphasis on peripheral systems such as Voice mail, Automatic Call Distribution, call logging etc
Serve as backup technician for the telephone system
Work with the telephone technician to interface communications servers with the NEC PBX
Bachelor’s degree in Computer Science, Information systems, or a related field. Experience may substitute for education on a year-for-year basis
5 years of experience in network cabling, computer network wiring, networks and computer operating systems
Physical condition conducive to performance of labor tasks which include, but are not limited to: bending, reaching overhead, stooping, lifting as much as 70 pounds, climbing ladders and identifying colors of wiring
Must have demonstrated the ability and willingness to work without supervision
Must have demonstrated the ability and willingness to keep a flexible schedule and be reliable
Willingness to work flexible hours as required by varying work circumstances
Willingness to travel to training sessions and seminars. This may require driving and flying
Willingness to go to training classes that are related to the job
Experience with configuring servers
Experience in the telecommunications field
Certifications in computer or telecommunications fields

IT Administrator Resume Examples & Samples

Proven technical accreditation including, but not limited to MCP AD, MCP WIN 7
Knowledge of virtualization technologies
Extensive working experience of Active Directory Administration including Users and Computers and an understanding of Group Policy, DNS and DHCP
Maintenance of enterprise backups, including tape rotation
Extensive experience as a Desktop Engineer in a Windows OS environment
Extensive working knowledge of desktop computer operating systems, including MAC OS
Support experience with Microsoft Office
Understanding of current network hardware, protocols and standards
Understanding of Information Security principles
Good written and oral communication skills, including the ability to articulate project status reports and presentations to business stakeholders

IT Administrator Resume Examples & Samples

Identify and procure the hardware and software needed to satisfy user requirements
Install hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises
Manage internal hardware inventory
Load appropriate software packages such as operating systems, basic software, networking components and office applications on Windows, MAC and Unix machines
Assist in the customization and adaptation of existing programs to meet users’ requirements
Provide telephone, in-person and online support to end-users
Provide basic troubleshooting skills on the day to day issues that arise on a local area network
Coordinate activities with network services and information systems groups
Provide updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication
Refer major hardware problems to service personnel for correction
Connect users to networks and provides initial training in facilities and applications
Administer e-mail and anti-virus systems
Rotate daily back-up media
Update and keep track of IT assets and asset assignments
Configure and maintain IP Phones and wireless access points
Assist in research and procurement of computer accessories and supplies
Take ownership of any problems that arise and ensure end customer satisfaction with resolution of issues
1 year relevant work experience
Excellent network configuration and troubleshooting skills, particularly wireless
Experience with Windows automated provisioning
Experience with desktop firewalls and security
Experience with desktop virus detection and prevention
Experience with Windows domain services
Experience with basic server and workstation hardware troubleshooting
Strong interpersonal skills and ability to work one on one with employees and external customers
Can do attitude and ability to take ownership and drive results
Ability to make informal presentations
Some Linux skills preferred

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