IT Support Engineer Resume Samples

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B O'Conner

Brannon

O'Conner

4418 Easton Field

Detroit

+1 (555) 616 1863

4418 Easton Field

Detroit

Phone

p +1 (555) 616 1863

Experience Experience

Phoenix, AZ

Junior IT Support Engineer

Phoenix, AZ

Kunze Group

Phoenix, AZ

Junior IT Support Engineer

Provide general support for IT Development areas, including provision of support for projects and the implementation of new products
Knowledge of ITIL Service, Change and Problem management processes
IT Operations Manager
Participate and support the Continuous Improvement initiatives in the IT dept
Manage the ASSYS Q in a professional and timely manner
Provide first level support if an issue arises during shift
Report extra services provided beyond SLA

Phoenix, AZ

IT Support Engineer

Phoenix, AZ

Thompson-Schmeler

Phoenix, AZ

IT Support Engineer

Assist in the design and management of specific development networks
Report on the monthly performance of the workshop and provide feedback to the Global Operations regional management teams
Assist with process development and improvement to include technical documentation
Server room management and the management of complex IT infrastructure and networks
Assist computer hardware and accessories procurement for local users by working with HQ IT and the local office management
Manage local suppliers in the provision of services for the SITA Field Operations centre and report on services provided to management
Produce weekly reports covering metrics and work performed

present

Los Angeles, CA

Senior IT Support Engineer

Los Angeles, CA

Jacobs and Sons

present

Los Angeles, CA

Senior IT Support Engineer

present

Assisting senior IT management in developing and implementing IT strategy
Identifies records and works with management to proactively revise current procedures and tools to improve customer satisfaction
Assisting senior IT management in developing IT policies that conform to overall IT strategy
Work closely with Global Support Center and L2 Desktop Support teams to continuously improve/promote L0, L1, and L2 fault-resolution
Provide backup AV support. Handle in-call technical support issues; perform level 2 & 3 troubleshooting
Provides support across the HDS collaboration environment including voice, video, and data networking services at local and remote offices
Pro-activity in individual Book-of-Work management; focus, and status reporting

Education Education

Bachelor’s Degree in Flexibility

Emory University

Bachelor’s Degree in Flexibility

Skills Skills

Knowledgeable of Windows Office product suite, VPN and local area network. Any knowledge of Thompson One, BetaLink and ILX is
Excellent communicator at all levels. Empathises with user frustrations; capable of dealing with people in a calm, professional and effective manner
Good administration skills with strong attention to detail for updating records and following procedures and checklists
Knowledge of industry standard IT best practices, including disaster recovery and high availability concepts
Strong analytical skills with proven problem solving ability
Basic knowledge of VB.Net and MS SQL
Strong analytical skills with demonstrated problem solving ability
Excellent written and verbal communication skills. Ability to clearly explain IT concepts to both technical and non-technical users
Excellent general IT knowledge for corporate networked workstations
Excellent communication skills (written and verbal) with the ability to communicate effectively at all levels

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IT Support Engineer Resume Examples & Samples

High School diploma or equivalent and up to2 years experience with PC support maintenance required. B.S. Information Technology and 1-2 years experience a plus
Up to 2 years experience with PC support/maintenance required, 1-2 years experience with PC support/maintenance, experience installing and supporting hardware and software in a support environment a plus
Knowledgeable of Windows 7, Office 2003, MS Outlook, VPN and local area network. Experience with Dell computers. Any knowledge of Thompson One, BetaLink and ILX is a plus
A certification is a plus
Knowledgeable of Windows Office product suite, VPN and local area network. Any knowledge of Thompson One, BetaLink and ILX is a plus
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software. Specific experience with Dell equipment a plus
Must have clean credit record (be able to qualify for corporate credit card)
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems

Senior IT Support Engineer Resume Examples & Samples

Remote investigation, resolution and escalation of major Incidents and Problems affecting the desktop environment
Technical excellence in the ability to diagnose and resolve software issues to root-cause level
Ownership of Major incidents and technical escalations from IT Support Teams affecting the desktop platform
Liaise with the London Manager whenever operational issues are detected
Collaboration with cross-technology peer-groups, with a focus on root-cause analysis
Work closely with Global Support Center and L2 Desktop Support teams to continuously improve/promote L0, L1, and L2 fault-resolution
Support all ITIL processes, in particular the Incident, Problem, and Change Management processes

IT Support Engineer Resume Examples & Samples

High School diploma or equivalent and up to 2 years experience with PC support maintenance required. B.S. Information Technology and 1-2 years experience a plus
Knowledgeable of Windows XP Pro, Office 2003, MS Outlook, VPN and local area network. Experience with Dell computers. Any knowledge of Thompson One, BetaLink and ILX is a plus
A+ certification is a plus

IT Support Engineer Resume Examples & Samples

At a minimum, a Degree in Information Technology / Information Systems or a related IT discipline
Excellent communication skills (written and verbal) with the ability to communicate effectively at all levels
Excellent organisational and time management skills
Supports ongoing change and continuous improvement
Ability to work independently or as part of a team to meet objectives
Flexible and willingness to adapt with business requirements
Works to the highest professional, ethical and moral standards
Exercises discretion and confidentiality at all times
Takes a proactive approach to developing knowledge/skills, including developments concerning technology, end user devices and systems in general
Minimum of 5 years' experience in a similar role, in a Corporate multinational environment, ideally in a regulated environment
Proven expertise in 2nd line support for an environment with 100+ PC's
Experience with Microsoft technologies such as Windows Server, Exchange Server, Active Directory will be desirable
Day to day experience in Virtualization (VMware preferred),
Managing backup environment
Good working knowledge of cGMP
Good knowledge of Windows 7, SharePoint, Lync and standard Microsoft office tools (2010)
Network connectivity in a LAN/WAN/WIFI (Cisco) environment

Lead IT Support Engineer Resume Examples & Samples

Associate’s degree or its equivalent and 3+ years experience
3+ years in PC Support/Maintenance or related technical field
Microsoft certification is a plus
Knowledgeable of Windows, Office product suite, VPN and local area network. Any knowledge of Thompson One, BetaLink and ILX is a plus
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware
Strong time management and leadership skills
Is tactful and prompt with issue resolution
Ability to work well independently or collaboratively in a team environment
Transportation required for occasional travel to local branch locations

IT Support Engineer Resume Examples & Samples

Accredited education in Information Technologies
Device operations and maintenance of Desktop PCs, Notebooks, Smartphones (iPhone, Blackberry, Android), Tablets, Printers (specifically Lenovo, Dell, HP)
PC Imaging & Installation procedures
Experience with Microsoft Technology and Standard Office Applications (e.g. Windows 7 / Vista / XP and MS Office 2003 / 2007 / 2010 environment)
Imaging & Installation procedures
Network Technologies & Administration (AD/DNS/WINS) for WAN/LAN/WLAN
High customer and service orientation
Autonomous & proactive working behaviour

IT Support Engineer Resume Examples & Samples

Managing, maintaining & advancing application layer tools in IT infrastructure
Assist architecting of IT projects
Assist existing team with Support for desktop

Senior IT Support Engineer Resume Examples & Samples

Apply advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system level issues
Advise and support on multiple technologies including storage, networking, security and virtualization
Effectively communicate procedural and technical issues to internal parties
Identify and provide resolutions to a diverse range of complex technical problems and support others in providing validated technical information, support process instructions and special support requirements
Identify, document and report design, reliability and maintenance issues
Understand The Doyle Collection technical communication structure and have a sphere of influence which extends through-out the business
Effectively lead efforts in facilitating problem recreation and failure analysis of systems level issues and recommend and utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution
Develop and implement resolutions to identified problems, and follow standard practices and procedures
Identifies records and works with management to proactively revise current procedures and tools to improve customer satisfaction
Develop a broad knowledge of the organization's mission and strategy and relate it to day-to-day issues
Challenges existing processes based on industry best practices, enhances these for the benefit of all
May need to provide documentation and direct feedback to co-workers as appropriate
Validate technical information, issue early warnings and disseminate information as needed
4 - 5 years' experience in a Senior Support role facilitating 500 users +
S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
Microsoft Hyper V MCS and/or VMWare VCP certification or equivalent Hypervisor administration work experience
Experience working with Windows 2003 & 2012
Knowledge of Azure is highly beneficial
Familiarity with SQL & Oracle is an advantage
Performance and Network Optimization, Log Analysis experience
Ability to clearly communicate verbally and in writing

IT Support Engineer Resume Examples & Samples

Incident and problem management, break-fixes, restores
Analysis and resolution of desktop hardware and software problems
2nd Level technical support including answering IT query calls, processing query emails
Logging tasks and documenting fixes via Service Desk call logging system
Manage application deployments via SCCM
Video conferencing system support and administration
1st Level telephony and network support
User and computer account administration and troubleshooting
Managing office and desk moves
Participate in global client computing technology initiatives and projects
Work proactively with the Desktop Support team members in other regions on improving efficiency, processes and service quality to the business
At least 3-4 years' experience in a desktop support position within the financial sector
A diploma or degree in Computer science or equivalent credentials would be advantageous
MCSA or MCP's certification would be advantageous
A proven track record of delivering and supporting client computing technologies

IT Support Engineer Resume Examples & Samples

Management, administration, and support of the company's multi-office technology infrastructure that consists of mixed Mac and Windows work environments
Scale the company's IT resources in parallel with the company's planned growth and build processes to speed up onboarding of new employees
Provide hands-on support and troubleshooting to company employees
Install, integrate and support desktop technologies
Author and maintain documentation for commonly faced issues by the employees
The successful candidate must have a minimum of a year of relevant IT support experience
Hands-on experience supporting Mac and Windows environments is a must
Interest in, and a basic understanding of, common IT technologies — video conferencing, asset management, Google Apps, and VPNs are critical
Self-motivation and the ability to work under minimal supervision are a must
Some scripting skills in AppleScript/PowerScript are desirable

IT Support Engineer Resume Examples & Samples

Perform technical support functions via phone, remote connection and desk side visits
Ensure incidents are managed in a timely manner and escalated using the correct procedures
Correctly diagnose software and hardware faults and liaise with 3rd party engineers
Incidents should be carried out within reasonable time scales and monitored to resolution
Build and support laptops, desktops, printers iPads and Macs
Assist with user account management
Administer IT asset inventories, ensuring records are kept fully up to date
Produce and maintain technical documentation and articles for the knowledge base
Work on projects as required
Technical knowledge of supporting Windows XP/7/8 and Mac OS in a networked environment
Support Windows Server 2003, 2008, 2012
Experience of working with: Microsoft Active Directory, Group Policy and NTFS and Share
CISCO Unified Communications Manager Administration
Backup Exec Administration
Familiar with Thunderbird, FileZilla and FlexLM
Detailed knowledge of the Microsoft Office 2003, 2010/13 Suite including installing, configuring and support within a network environment
Understanding of networking technologies (wired and wireless)
Knowledge of remote working technologies
PC and Laptop configuration
Configuration, analysis and diagnostics of PC, Printer and Laptop faults
Familiarity with Dell PC hardware

Senior IT Support Engineer Resume Examples & Samples

Understand the technical communication structure and have a sphere of influence which extends through-out the business
BS.c in Computer Science, Electrical Engineering, Math, or equivalent work experience
Knowledge of Citrix is highly beneficial
Knowledge of Azure is an advantage

Lead IT Support Engineer Resume Examples & Samples

Basic Know how of ITIL and logistic processes
Working experiences in IT support for current Microsoft and Apple hardware and operating systems
Know-how of Support Ticketing processes
Ability to interact and consult with others in particular for de-escalation management
Strong motivation and willingness to learn and perform

IT Support Engineer Resume Examples & Samples

Respond to requests for technical assistance in person, via phone, or electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action
Follow standard help desk procedures
Administer help desk software
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare activity reports
Inform management of recurring problems
Stay current with system information, changes and updates
Configure new employee laptops and phones
2+ years of relevant experience. Bachelor’s degree preferred
Working knowledge of fundamental operations of Windows software, hardware and other equipment
Experience with MS Office, Windows 7,8, Active Directory, Exchange, Dell Laptops and Servers, familiarity with Linux a plus
Knowledge of relevant call tracking applications
Related experience and training in troubleshooting and providing helpdesk support

Senior IT Support Engineer Resume Examples & Samples

B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
Experience working with Windows 2003 & 2013
Ability to use own initiative when faced with complex problems and tasks

A/V IT Support Engineer Resume Examples & Samples

Bachelor’s degree with an emphasis in audio visual, Computer Science, Computer Information Systems, or similar discipline, or equivalent combination of education and experience
Demonstrated advanced expertise in installing, integrating, configuring, troubleshooting, repairing, and supporting AV equipment and services
Hardware and software problem solving, problem solving and use of Windows, Mac and Android operating system and Microsoft Office applications. Understanding of IT networking principles
Demonstrated experience effectively collaborating with other functions (e.g. executives, facilities, public relations, creative services and external partners)

IT Support Engineer Financial Markets Resume Examples & Samples

Provide 24/7 IT support for Financial Markets Applications
Monitoring the support call queue ensuring calls are responded to and dealt with within agreed Service Level Agreements
Support of overnight batch process
Work shifts covering core hours onsite between 07.00 and 18.30
Perform trend analysis & make recommendations for enhancements to ensure problems do not recur and to prevent further issues occurring
Manage and implement releases when required
Provide Management Information
Liaise and provide regular updates on all calls assigned ensuring SLA's are strictly adhered to
Problem management and accurate communication of critical issues
Knowledge of Financial Markets
Good SQL knowledge
Excellent oral / written communication skills
Knowledge of Financial Markets which should include products such as FX, Fixed Income, Derivatives
Excellent standard of computer literacy with MS Excel, Word, Access
Proven track record of problem solving and performing root cause analysis
Understanding of ITIL and incident / problem management

IT Support Engineer Resume Examples & Samples

Provides 2nd line support to the Global IT service Desk in maintaining the office and production environment, providing assistance and training whenever required
Level two support for server, network infrastructure and printer environment
User training and asset management (front and back office)
Execute and manage routine IT checklist
Liaise with Global IT groups for hardware/software deployments or installations
To configure, install, support and maintain IT hardware and software - PCs, laptops, desk and mobile phones, printer/copiers, Windows operating systems, applications software, mobile etc
Writes all related documentation / update data (Changes, Validation docs, systems proposals/recommendation, etc)
Troubleshooting network connectivity issues LAN/WAN and WIFI
Day to day management of the virtualised environment (create, maintain and monitor)
Day to day management of back office task's (network monitoring, anti- virus, deployment, servers, update and patching etc.)
At a minimum, a Degree in Information Technology / Information Systems
Excellent organisational and time management skills (is organised and can prioritise demands)
High attention to detail, high level of accuracy in all aspects of the position
Excellent problem solving and analytical abilities
Self-starter, proactive positive attitude and motivated by the role
Ability to work independently or as part of a team to meet objectives and deadlines
Takes a proactively approach to developing knowledge/skills, including developments concerning technology, end user devices and systems in general
Minimum of 5 years' experience in a similar role, in a
Corporate multinational environment, ideally in a regulated environment
Managing backup environment essential
Very good knowledge of Windows 7, SharePoint, Lync and standard Microsoft office tools (2010)

IT Support Engineer Resume Examples & Samples

Cisco switches / routers
Windows Server 2003/2008 environment
HP Blade Centres
EMC SAN
VMWare environment
Citrix Environment
Windows 7 end users laptops/desktops
LAN - Upgrade IOS version on Cisco switches
Windows - Server 2003 upgrade to Server 2008
Software deployments to laptops/desktops using remote deployment tool
Other project work as required
Network ACL updates
Citrix access mgmt
Solarwinds alerting resolution
Install security patches on windows servers
LAN / WLAN mgmt
Production documentation work
CCNP required; Microsoft server certifications preferred
3 to 5 years previous IT experience
Previous experience working on similar technologies as listed above
Experience working on projects on own initiative
Have own car for travel between the 3 sites is essential as may be required at short notice to travel to between the 3 sites
Good organizational and coordination skills
A requirement of the role is that you must adhere to all Health & Safety requirements

IT Support Engineer Resume Examples & Samples

Server and PC hardware support
Network Cabling systems
Windows Operating systems support (XP/Win7/w2k3/w2k8)
Server Architectures

IT Support Engineer Resume Examples & Samples

Part of the support team responsible for performance and quality of the underlying infrastructure
Ensuring all calls to the Helpdesk are dealt with efficiently and promptly
Tracking, control and escalation of ongoing technical and user support issues as part of IT team
Manage the identification and resolution of problems from incident data
Challenge existing policies and practices, offering an alternative solution
Management of licensing requirements for software and hardware services
Manage the scheduling, development, testing and release of all technical bug fixes, patches and change requests
Maintain home drives, files shares and develop a data retention policy
Perform backups and restores using Avamar when required
Provide technical direction to the team members
Engage in technical projects where required
Provide weekly reports to the Technology Manager
Ensure Agreed Service Level Agreements are adhered to by 3rd party suppliers
Develop and maintain a risk register and manage each risk therein
Continuously strive to improve the service delivery to the business
Proposing and implementing permanent fixes for repeating issues. ?
Identify Call trends and put in place processes to address

IT Support Engineer to Managing Director Resume Examples & Samples

Ensure all services and hardware are highly secure at all times
Investigate and resolve complex incidents / problems, working with the partner, other IT staff and vendors where necessary, ensuring that the earliest possible resolution and ensuring the highest level of service is maintained at all times
Analyse incident trends to be able to provide proactive support to improve performance and service
Liaise with third party software/hardware suppliers or maintenance suppliers where necessary
Maintain up-to-date awareness of developments in the IT industry and identify how appropriate ones can be applied to improve productivity and security
Pro-actively liaise with the executive team to ensure that their IT devices and systems are functioning correctly and general housekeeping requirements are met
Write scripts to automate routine tasks, working collaboratively with IT Manager and data analyst
Any other relevant duties as requested by line management
Citrix XenApp 6.0 - 7.5; Terminal Services environments and desktop virtualisation
Blackberry Enterprise Server/Service 5 / 12
Document Management Systems
Information Technology certifications from leading organisations like Microsoft, VMware, Citrix, Cisco, and CompTIA
A good degree, preferably a Bachelor of Science Degree

IT Support Engineer Resume Examples & Samples

Address hardware and software related problems and questions
Build and deploy phones, workstations, laptops and related hardware
Provide detailed reporting of troubleshooting activities within ticketing system
Setup and maintain accounts within Active Directory
Maintain accurate inventory management of assets assigned to NGC employees
Maintain up-to-date image and patches for desktops and laptops
Troubleshoot remote desktop connection issues
Troubleshoot circuit issues, phone issues and monitor the status of trouble tickets with vendors
Assist with all IT- related projects

IT Support Engineer Resume Examples & Samples

Build / upgrade / manage servers and cloud services as required
Maintain all workstations from a software and hardware perspective
Proactively seek solutions to make the team more efficient in their tasks
Maintain up to date awareness of developments in IT industry and identify how appropriate ones can be applied
Develop scripts to automate tasks (Python / PHP / HTML / CSS / Bash)
Implementing secure systems

IT Support Engineer Resume Examples & Samples

Hands on network, servers, outlook configurations
Managing data centers
Coordination with Network, security and wintel teams for resolving IT issues
Ability to manage small and large projects
Ability to manage external vendors within the relevant IT infrastructure areas
Experience with the development and implementation of IT policies, procedures and documentation
Expediting high priority issues to concerned resolver team and coordinating with them for faster resolution and timely update to stake holders
Experience managing large IT environment consisting of but not limited to HP and Cisco servers hardware related issues
Ability to handle multiple VIP customers in case support is needed
Ability to support VIP custermers though phone during weekdays and weekends
Ability to manager multiple suppliers and follow up with them until their support is taken for resolving issues depending on third party contractors/suppliers/ service providers
Managing IT assets and updating asset management team accordingly
Managing IP Phones, Projectors and VC unit, periodic testing and follow up with team responsible if issues found until resolution
Working knowledge on SCCM, server room environment controls
2-7 years experience Desktop support administration
1 year IT Project Management experience preferably in a multi-site environment
ITIL V3 Foundations certified
MSCE certification CCNA desirable

IT Support Engineer Resume Examples & Samples

Server room management and the management of complex IT infrastructure and networks
Administration and management of physical and virtual servers, including install, backups, logging and auditing
To work with the IT Helpdesk to resolve problems of our user base as well as to implement change where required
To provide backup first line IT Support to users including call logging, account management, PC installs, printer drivers and other applications
Manage the deployment and configuration of technology to implement security requirements including configuration of firewalls
2nd Line will backup to IT Administrator in all tasks such as daily backups, virus software updates etc
Some travel to other sites will be required
Ideally, you will be Microsoft certified e.g. MCSE, MCSA, MCP, MCITP
You will have good server/infrastructure experience specifically management of servers, routers, switches, firewalls and VoIP equipment
A good knowledge of tools and applications required for business continuity, resilience and security including backup, logging, auditing
Virtual technologies specifically Hyper-V
Windows Server 2012 and server manager
VPNs
Office 365. (SharePoint, Exchange)
Have a good understanding of Firewall configuration preferably Juniper equipment

IT Support Engineer Ibmi Resume Examples & Samples

Maintain development and test environments
Package and distribute releases to AOM (Application Operational Management)
Liaise with AOM to support test and production environments
Configure, maintain and support Software change management tool (Turnover)
Manage and support development client code repository on SVN
Support Testing – System and Regression
Manage and support Translation (Catalyst)
Assist 3rd level support team and AOM with production incidents
Publish Technical Documentation
Application optimization
Experience in IBMi (iSeries/AS400) platform strongly preferred
Basic level RPG & CL experience desirable
DB2 and SQL
Library and file structure
Global experience preferred
Good business understanding, retail knowledge/experience preferred

IT Support Engineer Resume Examples & Samples

Provides first-level support for Vancouver office colleagues as a cornerstone of the IT function
Responsible for installation, implementation, and upgrades of internal systems
Responsible for maintaining and updating the inventory of all office equipment, hardware, software and supplies
Troubleshoots, maintains, and monitors hardware and software like printers and MFP
Supports IT Manager with the maintenance and upgrades of all Demonware IT infrastructure
Responsible for software licensing and support
Supports IT Manager with the design and implementation of IT policies
Responsible for engineer support, user account management
Supports the implementation of backups, disaster recovery and business continuity planning
Manages Google Apps, Zendesk, Jira, Confluence, Slack and other enterprise applications
Assists IT Manager to document Demonware IT services
Offers supports for developer tools – e.g. Visual Studio, Github, Bamboo
Supports on key facility projects including both Dublin and Vancouver
5 years experience in a similar IT Support / Admin role
5 years experience maintaining Linux (Centos prefered) application servers
5 years experience working with Microsoft tools (AD, Exchange, Office)
2-3 years VMware ESX experience
2-3 years Cisco experience (switches & phones)
1-2 year maintaining Linux on the desktop
1-2 years direct purchasing
Friendly customer-focused personality
Experience with AWS is preferred
Experience with Palo Alto and Juniper firewalls (nice to have)

Junior IT Support Engineer Resume Examples & Samples

Manage the batch schedule through to completion
Ensure that all requests are processed in a timely manner without affecting online service
Manage the resolution and escalation of alerts from the monitoring tools
Provide first level support if an issue arises during shift
Produce client correspondence output across the group
Maintain and supporting our change control procedures to ensure that quality changes are implemented with efficiency and ease
Assist with cross-training of all staff in the Operations Centre
Provide prompt and efficient problem analysis and solving across all platforms
Liaise with the Service Desk during system problems
Complete all checklists, communications and reports in a timely fashion
Participate and support the Continuous Improvement initiatives in the IT dept
Manage the ASSYS Q in a professional and timely manner
Provide general support for IT Development areas, including provision of support for projects and the implementation of new products
Competencies for your Role - how you are expected to behave
Drive for Results
Delivering Superior Customer Satisfaction
Team Work and Cross Functional Collaboration
1 Experience
Knowledge of Windows, Office and Exchange
An understanding of Monitoring, Capacity and Performance Management
An understanding of Backup & Recovery processes and technology
Content/Technical Knowledge
Knowledge of ITIL Service, Change and Problem management processes
Third level IT qualification
Excellent PC & MS Skills in utilising Word & Excel

IT Support Engineer Resume Examples & Samples

BS or MS in IT background
Minimum: 5+ IT project management or IT engineering/technical related experience
Excellent communications and interpersonal skills, demonstrated ability to effectively interface with cross-functional teams
Self-starter with Service experience
Previous RIS and PACS experience and healthcare IT systems
Experience in supporting customers and Field engineers in a remote support setting
Fluent English

IT Support Engineer Resume Examples & Samples

Administer core infrastructure services/servers and network: AD, DHCP, DNS, email
Virtual Center management, SAN/NAS administration
Patch management (WSUS, SCCM), remote assistance
Work with different web based platforms (log mgmt, inventory, antivirus server, monitoring etc)
Debug and diagnostic moderate difficulty incidents, network issues, requests (level 1-2 support)
Solve, escalate and follow-up users requests (via tickets, email, phone)

IT Support Engineer Resume Examples & Samples

To provide a 1st / 2nd and 3rd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental KPIs and SLAs are met. Escalating where required. Whether it be an end user or an IT peer the role requires the individual to support and solve all issues – no job is too big or small
To create, write, review and move the bar with regards to standards and the corresponding documentation. Defining processes and measures to ensure their success
To mentor and guide other IT peers across the globe across all levels, lifting the bar both in the technical and non-technical aspects of the role
Project Management including acting as a single point of contact for projects, to provide technical support/input to site and team projects and initiatives. Including prioritization of workloads for both local and remote teams to ensure project delivery
To act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards
To review, write and execute change management requests as required (which does include out of hours work)
Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand; including all aspects of procurement and inventory management
To carry out ad-Hoc requests as and when required
Contribute to the on call schedule whether for a site or across multiple sites / region
University degree or equivalent, alternatively at least three years’ work related experience in an IT support role
Strong Unix/Linux and Windows skills
Experience with shell and other language scripting would be beneficial
Knowledge of, and experience with modern infrastructure hardware including Cisco, HP and Aruba – LAN / WAN and Wireless. Vendor certifications preferred
Robust troubleshooting and strong analytical skills with demonstrated problem solving ability required
Technical aptitude, written and oral communications skills, project management and the ability to deal effectively with people at all levels (technical and business audiences) and in different situations. This includes the ability to develop clear, concise documentation
Candidates should also have had significant past experience with TCP, UDP, DNS, DHCP, HTTP, SSH, TFTP, LPD, LDAP and other common core internet technologies and services
Telecom knowledge including VOIP / SIP and mobile technologies advantageous

IT Support Engineer Resume Examples & Samples

Experience in procurement, inventory and asset management of IT equipment as well as managing the IT life cycle
Hardware knowledge / experience - support and repair
An advanced understanding of technical issues, both hardware and software, for infrastructure (servers, networking, telephony) and end user equipment
Holds an understanding of core internet technologies - DHCP, DNS, TCP/IP, mail transport/s
Active Directory and Windows Server administration. Windows 7 system support
Apple Mac OSX support
Support of office/productivity software including Microsoft Office
Mobile device support such as iPhone and/or Android
Video conferencing setup and troubleshooting
VPN client support
Ability to understand and execute change management activities
Ability to liaise with vendors for all steps of the procurement process

IT Support Engineer Resume Examples & Samples

Candidate should possess customer service skills in dealing with users at all levels in a team environment
Ability to operate in high pressure situations and successfully handle multiple priorities and possess a high level of discipline while remaining flexible would be an advantage
Must possess technical aptitude, written and oral communications skills with the ability to interact with internal customers in a professional manner
Analytical skills with demonstrated problem solving ability
Must have a good understanding of computers (both hardware and software) and have demonstrated willingness to learn and apply new technology
Experience with Linux Operating System, Thin Client Infrastructure devices, and remote access systems would be an advantage
Fluency in Polish as well as English language proficiency
Ability and willingness to work a flexible schedule
B.S. / B.A. in Computer Science or Related Technical field preferred, but not required
Demonstrated experience with Windows/Mac/Linux Operating Systems
Experience with Data Cabling / Computer Facilities maintenance
Certifications in areas of core support responsibility - A+, MCSA, MSCE, Network+, CCNA
Experience providing phone based technical support and troubleshooting to a wide range of technical and non-technical users
Experience with remote access and Terminal Server / Citrix environments

IT Support Engineer Resume Examples & Samples

Rapid troubleshooting of hardware and software issue escalations
Root cause analysis in problem solving
Generate and process trouble tickets and participate in the Change Management process where needed
Serve as a subject matter expert for designated systems (Robotics, Surveillance, Windows, Linux, Route/navigation devices, networking)
Assist with process development and improvement to include technical documentation
Ensure that issues are addressed and SLAs are met
Ensures security procedures are followed and enforced
Drive to improve the customer experience
Work Hard, Have Fun, and join us in making worldwide history
Expertise in one or more specialized areas of IT such as Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
Experience communicating verbally and in writing with peers, management, contractors and vendors
Experience working in a contact center or service desk environment
Experience in providing remote systems administration
Cisco CCNA or CCNP certification
MySQL, Oracle or other Relational Database management skills desired
Advanced Linux systems administration skills
Previous WMS Environment or Amazon Fulfillment experience a plus

IT Support Engineer Resume Examples & Samples

High School diploma or GED equivalent
Ability to stand/walk for 10-12 hours per day
Ability to manage high priority projects
Excellent written and verbal communication skills. Comfortable communicating in person and via phone/radio with peers, management, contractors and vendors

IT Support Engineer Resume Examples & Samples

Ability to work with and help solve technical issues with non-technical staff
Experience in procurement, inventory and asset management of IT
Bachelor’s degree in Computer Science, Computer Engineering or equivalent experience
3+ years of engineering systems administration experience in supporting open source applications and commercial applications
3+ years of experience with issue management, process workflows, and administration functions
Linux/Unix command line interface skills (CLI)
Proven skills in HW troubleshooting and deployment
Experience with Networking protocols and stack
Experience with PowerShell scripting
Experience working with and managing Android OS devices
Advanced Linux systems administration skills / certification
Detail-oriented with exceptional written and verbal communication skills

IT Support Engineer Resume Examples & Samples

Proven ability to operate in high pressure situations and successfully handle multiple priorities and possess a high level of discipline while remaining flexible
Candidate must haves a good understanding of core internet technologies - DNS, mail transport, TCP/IP and network file systems
Must have good knowledge of scripting and process automation (Perl)
Demonstrated experience with Linux Operating System, Thin Client Infrastructure devices, and remote access systems
English language proficiency
Experience with Data Cabling / Computer Facilities maintenance /Standards
Certifications in areas of core support responsibility - A+, MCSA, MSCE, Network+, CCNA/CCNP

IT Support Engineer Resume Examples & Samples

To provide technical support service that ensures all IT equipment and infrastructure is running to its optimum performance. Escalating where required
To create, write, review and raise the bar with regards to standards and the corresponding documentation
To mentor and guide other IT peers across the globe at all levels, raising the bar both in the technical and non-technical aspects of the role
Basic project management including acting as a single point of contact for projects. Provide technical support/input to site and team projects and initiatives, including prioritization of workloads to ensure project delivery
3+ Years of hands-on experience across a wide range of IT technologies
Strong experience in Windows, Linux, or Macintosh operating systems. Prefer at least 2 of the 3
Ability to identify and find a resolution for hardware issues on laptop and desktop hardware. Including hard drive, memory, motherboard, power supply and other hardware issues
Networking knowledge, including LAN/WAN, DHCP, DNS, TCP, UDP, DNS, DHCP, HTTP, SSH, TFTP, and other core internet technologies and services including VPN and Firewalls
Familiarity with Telecom technologies such as VOIP / SIP and mobile technologies
Robust troubleshooting and analytical skills with demonstrated problem solving ability
Proven ability to operate in high pressure environments while successfully handling multiple competing priorities. Must also maintain a high level of discipline, flexibility, and professionalism
Strong written and oral communication skills, project management, and the ability to work effectively with people at all levels and (both technical and non-technical) in different situations
Must be able to lift 30lbs
5+ Years of hands-on experience across a wide range of IT technologies
Scripting experience to automate processes using Bash, Perl, PowerShell, Python, or other programming languages
Familiarity with Active Directory, LDAP, Print Servers, SharePoint, Casper, SCCM
Hold professional technical certifications relating to Linux, Cisco, Microsoft, or others

IT Support Engineer Resume Examples & Samples

4+ years hands-on IT Support experience
Experience supporting Macintosh OS 10.8 or later
May require lifting or carrying desktop computers up to 25 lbs
Some on call responsibilities are required
Some exposure with Linux or Unix
Bachelor's degree in Computer science or IT related field
Industry training such as Microsoft MCSE, MCITP
Experience with Cisco IOS (CLI) or Cisco certification
Linux systems administration skills / certification
Experience with Audio/Visual or video conferencing support

IT Support Engineer Resume Examples & Samples

High School Diploma or Equivalent
Expertise in one or more specialized areas of IT with a strong desire to grow and develop additional skills
Proven knowledge of PC hardware, peripheral devices, cabling, and drivers
Understanding of networking concepts such as DNS, DHCP, MS Exchange Email, Active Directory, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
Ability to access all areas of the FC to service hardware (ascending stairs and gangways safely and without limitation)
Flexibility with full-time schedule, including shift assignments on weekends/evenings
Able to work on-call where you could be called in occasionally to work remotely by phone or potentially on-site at night, weekends, or holidays
Associates or Bachelors degree in IT related field

IT Support Engineer Resume Examples & Samples

A history of resolving complex support issues that may not be well documented, and apply your knowledge to writing and improving support procedures
Demonstrated ability in leading or playing key roles in large cross-functional projects and delivering those projects on time and within guidelines
Ability to perform advanced system administration activities and are a subject expert in at least one area of technology
A history of assigning work to more junior technicians
The ability to evaluate new technology; deploy and maintain new services
The ability to analyze competing projects, assess technical risk, and communicate impact to the business
Have a strong understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
Adaptability in learning and deploying new technologies
Industry training such as Microsoft MCSE, MCITP,
Project Management Certification (CAPM, PMP)
Have hands on experience with MDF/IDF Data Cabling / Computer Facilities maintenance

IT Support Engineer Resume Examples & Samples

2+ years hands-on IT Support experience in a production environment
2+ years' experience supporting Microsoft Windows 7
Experience with Data Cabling / Computer Facilities Maintenance
Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users
Enterprise support experience with Mac or Linux system support & troubleshooting
Advanced application support experience including support for Microsoft Office
Experience supporting Windows 10
Networking & Telecom skills
Data Cabling / Computer Facilities

IT Support Engineer Resume Examples & Samples

Be a primary point of contact for customers with IT issues
Support all IT hardware, software, and infrastructure in a fast-paced environment
Troubleshoot and resolve system errors and failures, and network issues to root cause
Contribute to the evaluation of the IT function and its resources
Generate and manage trouble tickets and participate in the change management process where needed
Work hard, have fun, and join us in making worldwide history!
Strong troubleshooting skills of complex systems
Ability to explain complex IT concepts in simple terms and

IT Support Engineer Resume Examples & Samples

At least three years of work related experience in an IT support role, or relevant industry certification. Formal training, classwork and/or degree is preferred
Strong UNIX/Linux and Windows command line skills. Experience with Bash, Perl, Python or other language scripting such as PowerShell would be beneficial
Robust troubleshooting and strong analytical skills with demonstrated problem solving ability required. Innovative solutions and calculated risk are critical to success
Written and oral communications skills, project management and the ability to work effectively with people at all levels (technical and business audiences) and in different situations. This includes the ability to develop clear, concise documentation
Candidates should also have past experience with TCP, UDP, DNS, DHCP, HTTP, SSH, TFTP, LDAP and other common core internet technologies and services
Telecom experience including VOIP / SIP troubleshooting and provisioning. Mobile technology experience is advantageous
Knowledge of networking hardware including Cisco switches, HP and Aruba – LAN / WAN and Wireless. Vendor certifications preferred
Ideal candidates will be degree educated and hold professional qualification relating to Linux, Cisco and Microsoft and be able to meet the basic qualification requirements

IT Support Engineer Resume Examples & Samples

Must be willing to work in a fast paced and growing China and global environment where some travel maybe required
Advanced Linux system support and ability to write simple scripts in some administrative language
Active Directory and Windows Server administration. Windows 7 and Server 2008/2012 system support

IT Support Engineer Resume Examples & Samples

Experience supporting Linux or Unix
May require lifting or carrying desktop computers and monitors up to 25 lbs
Experience with scripting, programming

IT Support Engineer Resume Examples & Samples

Willingness to work flexible shifts and schedules including nights, weekends, and holidays
Ability to travel up to 30%
2 or more years management of small teams in a high stress production environment
Cisco CCNA, CCNP, or CCIE certification
Advanced Linux systems administration
5 or more years troubleshooting very complex systems
Ability to manage multiple concurrent high priority projects Ability to deal effectively with people in all stages of employment throughout the company
Proven ability to operate in extreme high pressure situations, meet deadlines, and delegate work to other team members to ensure projects are completed on time and within guidelines

IT Support Engineer Resume Examples & Samples

MySQL training and/or experience
Fluency in English and at least one other major European language, both verbally and written communication, including report writing skill
To have flexibility in working hours and shift patterns to provide cover for operational requirements
B.S. / B.A. in Computer Science or related technical area

IT Support Engineer Resume Examples & Samples

The review, revision and execution of change management requests as required
Manage the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly
Perform random site audits on technical infrastructure to ensure adherence to latest Amazon IT and Health and Safety Guidelines
Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards
Undertake project management
B.S. Degree in IT Engineering or related discipline

IT Support Engineer Resume Examples & Samples

Fluent Dutch required (verbal and written)
2+ years working experience within IT
Aptitude for solving problems and acting on own initiative
Strong team player, highly motivated with a willingness to learn
Ability to priorities issues and manage time effectively, taking accountability for resolving customer issues
The ability to work effectively within a team, ie, sharing knowledge, offering help
Excellent interpersonal skills and being an effective communicator, able to deal with people at all levels, both within and outside the business
Ability to suggest alternative solutions, innovate and use past experience, to streamline operations
Excellent communication and interpersonal skills and be able to work well within a team
A high standard of networking and troubleshooting knowledge is expected
Knowledge of Microsoft Operating systems – Windows 2003, Windows 2008 and Windows 2012
Knowledge of Microsoft SQL database is an advantage,
Knowledge of Linux operating systems is an advantage
Experience with using backup and recovery applications a plus
Previous technical support experience is a big bonus

IT Support Engineer Level Resume Examples & Samples

Proactive problem solving (End User Support)
Manage 1st and 2nd level team incident escalations
Key involvement in the IT Services Productivity Centre
Provide VIP support where necessary
Train and mentor 1st level staff to reduce escalation’s as well as provide an open communication platform to all team members for technical queries
Identify and drive workarounds and fixes to production environments and reduce incidents logged
Manage incident tasks within agreed SLA
Identify and implement new methods to automate repetitive support activities (proactive problem management)
Testing and deployment of all new applications and tools
Document and store site procedures, processes and work instructions relevant to your area of responsibility
Improve operational processes in the Service Management team and improve machine setups and reloads
Reduce machine delivery turnaround times to less than a day
Manage given tasks on SVM system
Improve and integrate risk management practices within day to day operation and ensure team members comply
Support maintenance and improvement of information security control requirements and contractual obligations (NTT and ISO)
Assist with project planning and execution
Liaise with all stakeholders including vendors, carriers and colleagues to expedite diagnosis of errors, events, incidents and problems and to identify a resolution
Information Technology Degree
A+, N+, MCITP as well as MCSA (Windows 10 and Office 365) are required
Must ITIL v3 Foundation certified
At least 7 years of experience working with Microsoft windows operating systems, end user applications and back office infrastructure. Strong technical ability is compulsory
Basic network and server knowledge is required
Service-Now experience would be an advantage

IT Support Engineer Level Resume Examples & Samples

Answering of telephone calls, responding to tasks
Ensure that all incidents, service requests and problems are accurately logged in all service requests/incident service management systems
Resolving all of the above assigned to the IT Support Engineers
Active Directory Administration
MS Exchange Administration
Cisco Call Manager Administration
Adhere and strive to achieve internal SLA's established for ITS
Advanced fault finding and support as well as proactive problem solving of the following
All aspects of a Microsoft desktop environment, troubleshooting, general desktop software and peripherals, data backup
Configuring Right fax, WebEx, SfB, Acano, Blackberry Support, etc
Share permissions (File shares and mailbox)
Assisting and execute on Projects being implemented
Administer workstations as per laid down processes and procedures, adhering to ISO
Log and track 3rd Party calls, providing frequent updates to users
Supporting and setting up of mobile devices (i.e. iPad, iPhone (iOS), Samsung (Android), etc. support)
Installation and configuration of various software applications
Identify problem areas and escalate accordingly
IT Degree or B-Tech diploma
MCITP certified compulsory
ITIL v3 Foundation Certified
5-6 years’ desktop and End User Support experience
Relevant qualifications such as A+, N+, C+, MCSE/MCIPT
Working knowledge of Microsoft Windows and Microsoft Office suite
Working knowledge and good understanding of a local area network (LAN)
Must have a solid technical background
Experience in ITSM (Service Management system)
Own Transport, drivers’ license

IT Support Engineer Resume Examples & Samples

Basic knowledge of LAN/WAN (Ethernet・TCP/IT etc.) and related experience
Basic knowledge of server (hardware, OS etc.) and related experience
Helpdesk, user support technician/operator experience and the case management ticket system experience (mandatory)
Effective communication skills via phone and email (both in Korean and in English)
Business Level English Skills
Possess and demonstrates strong logical-thinking skill, full of intellectual curiosity and high desire for self-development. Ability to come to the best solution by capturing the big picture instead of focusing only on the minor details/issues which only affect us/clients in a short run
Teamwork and willingness to roll up sleeves
Self development and teaching
3Years of Experience IT support experience (PCs, etc)
Basic knowledge of LAN/WAN (Ethernet・TCP/IT etc.) and related experience. CCNA-level knowledge is preferred
Basic knowledge of server (hardware, OS etc.) and related experience. MCSA: Windows Server level knowledge is preferred
Helpdesk, user support technician/operator experience working as the member of global helpdesk and case management ticket system experience to use
Effective communication skills via phone and email (both in Korea and in English)

IT Support Engineer Resume Examples & Samples

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IT Support Engineer Resume Examples & Samples

To provide a 1st / 2nd and 3rd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental KPIs and SLAs are met. Escalating where required. Whether it be a single end user or an IT peer the role requires the individual to support and solve all issues – no job is too big or small
To draft, support, audit and move the bar with regards to standards and the corresponding documentation. Helping define processes and measures to ensure their success
To audit, support and execute change management requests as required (which does include out of hours work)
To carry out ad-hoc requests as and when required
Contribute to the on call schedule for cases with critical impact
Mobile device support such as iPhone, Android and/or Windows Phone

Senior IT Support Engineer Resume Examples & Samples

Coach, mentor, and train members of the GSS Team in procedures, technical troubleshooting, customer service skills, and Waggener Edstrom Worldwide culture
Developing professional and technical development of direct reports when assigned. Evaluate employee performance and write team’s performance reviews and employee feedback on time when direct reports are assigned
Act as front-line communications/support for regional internal clients at all levels of organization and communicate ongoing business and client issues with Technology services team. Promote and implement TS strategy. Act as a TS information resource regarding local employee, business, and client issues
Administration, hands-on support, and the resolution of escalated technical issues that directly relate to our customer’s daily workstation experience including laptops, desktops, Macs, printers, scanners, webcams, mobile computing devices, and all other peripheral devices. Partner with other members of the TS team as appropriate to solve client issues
Administration, installation, configuration, hands-on support, and the resolution of escalated technical issues that directly relate to local/regional offices including phone, security, network, server, audio visual, power and air conditioning. Manage troubleshooting through working with vendors as required
Manage troubleshooting and resolution of infrastructure outages, security incident response, and emergency response. This may include performing local troubleshooting, vendor outreach, internal escalations, communication, and coordination with the local leadership team
Manage Technology Service projects such as office moves / refurbishments, hardware and process roll outs
Manage Agency projects as requested. Take ownership for projects segments as required. Manages vendors, negotiating best price and following process for quote, approval and payment
Provide call coverage for Service Desk and act as first and second-tier support for Agency employees. (e.g., user visits, walk-ins, Service Desk requests). Support Agency clients and client events both on and off site as required
Promote and implement TS strategy and act as information resources for technology services and business and client issues. Bring back regional user-base issues to the TS team
Record all incidents and tasks into ITSM software. Record new assets and track movements and re-assignments of existing assets using ITSM software

IT Support Engineer Resume Examples & Samples

Log all incoming enquiries onto ticketing system (salesforce.com)
Analyze enquiries submitted by employees via web, email or phone and respond in a timely manner
Assign all non-1st line calls and tickets to appropriate regional IT team
Retain ownership of enquiry through to resolution, providing regular updates on progress to requestor
Escalate enquiries as appropriate
Ensure achievement of service level agreements (SLA's)
Update and maintenance of Knowledge Base tool
Work & maintain a high level of communication with Extended Global Helpdesk team to achieve Goals
Focus on Customer Satisfaction and Advocacy
Provide technical support, troubleshooting & resolution of issues in multiple languages

IT Support Engineer Resume Examples & Samples

Review, revision and execution of change management requests as required
Perform site audits on technical infrastructure to ensure adherence to latest Amazon IT and Health and Safety Guidelines
Carry out ad-Hoc requests as and when required, supporting a wide customer bas
Coordinate asset and Inventory management including checks / audits in line with standards and processes including Return Merchandise Authorization (RMA) processes with suppliers
Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand
Provide mentoring and training to technicians and other engineers and act as technical contact for remote support teams as and when required
Project management: act as a single point of contact for projects; provide technical support/input to site and team projects and initiatives; keep key stakeholders informed of progress of projects and maintain project documentation; provide sanity check and technical execution of projects
Fluent German speaking skills; good understanding of English
Technical bachelor degree
MS Windows System Support experience
A background in Networking – LAN / WAN and Wireless
Detailed understanding of core internet technologies – Routing and Switching, DNS, DHCP, mail transport, OSI Model
Experience of data cabling / Computer Facilities knowledge
Working experience in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills and the ability to deal effectively with people at all levels and in different situations
Project management abilities and technical task execution experience
Vendor certification of the following would be beneficial: Linux/Unix System Support, MS Windows System Support, Cisco knowledge – LAN / WAN and Wireless
Telecom knowledge including VOIP / SIP and mobile technologies
IT / ICT further education qualification

IT Support Engineer Resume Examples & Samples

Provide field operations support to internal and external customers
Ensure the correct functioning and maintenance of all internal and external customer IT equipment and services
Travel to different customers’ location to perform onsite interventions
When required, act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer, internal resolver groups, and the Service Desk,
Carry out local repairs of faulty equipment and services
Manage the replacement of faulty equipment through the use of spares
Carry out site surveys for new customer premises for preparation for new product and services installation under the guidance of senior team members
Carry out preventive maintenance of equipment
Ensure that all the required Field Service data is provided and recorded
Manage local suppliers in the provision of services for the SITA Field Operations centre and report on services provided to management
Coach co-workers on operational process
Experience of working in the Airport / Airline industry preferred
Knowledge and understanding of LAN protocols and WAN infrastructures and data communications technologies
Understanding and the ability to install and configure servers and workstations (Microsoft)
Working knowledge of ITIL and Service Management practices and procedures
Ability to support Cisco LAN/WAN equipment
Knowledge and understanding of radio communication
Fluent Hungarian and English is a must
Active Driving license

IT Support Engineer Resume Examples & Samples

Manage user incidents routed from the Service Desk, or escalate where appropriate, ensuring the provision of a consistently high quality service and timely resolution of issues
Perform first and second level support for the following: PC configuration (desktops and laptops), VPN connections, PC software (site-specific and enterprise), peripherals, LAN connectivity, and additional devices/software/hardware as needed (i.e. printers, copiers, mobile devices, A/V equipment)
Provide an efficient and effective support service to on site and remote users
Setup new users and support resources of terminated users
Perform first level and second level support
Basic Active Directory administration (i.e. account changes and permissions)
Ensure adherence to all relevant internal, external and site-specific policies, processes and Standard Operating Procedures relating to data security, the network and its applications, and account access/management
Order and track supplies, carry out asset management & dispersal, and fulfil all documentation requirements for supported sites
Work with various vendors as needed to support site specific services, hardware, and software
Asset management of all IT equipment on site
Undertake any other duties reasonably requested to meet business needs

IT Support Engineer Resume Examples & Samples

Provide Support for DST’s ICT end users via telephone, email and online tickets
Provide accurate and timely diagnosis and rectification of ITC faults
Analysing system architecture, planning and implementing more efficient and effective client device management practices
Performing hardware repair and maintenance
Identifying and addressing complex usability problems
Providing expertise in troubleshooting group routing and networking along with managing switching infrastructure
Resolve or escalate problems and service requests according to established procedures
Work proactively to ensure prompt resolution of support cases and the highest possible levels of satisfaction
Participate in out of business hours on-call rota to manage escalations from Second Line providing critical expertise 24x7
Assist in out of hours maintenance tasks
Manage prioritisation of workload to ensure response-time SLA commitments are met
A working understanding of
Backup technologies
Anti Virus technologies

IT Support Engineer / Team Lead Resume Examples & Samples

Track performance of the support service teams and service level agreements and take corrective action where needed
Establish client relationship, agree points of interaction and escalation, and ensure the continuous delivery of the service according to the SLA
Manage and reduce call volumes. Resolve escalated problems and take corrective action
Identify risks to delivery and drive the implementation of the appropriate solution to reduce the likelihood of escalations and/or delivery impact to business and the end users. Improve and integrate risk management practices within day to day operation and ensure team members comply
Identify and automate services including implementation of self-help systems and ensure a high adoption of productivity tools and services through communication, training and hosting user empowerment days. Also get the support team to deploy, adopt and use productivity tools
Ensure adherence to all policies and processes as well as ensure all End User Support Services policies and processes are revised annually and improvements made to improve effectiveness
Act as people manager to a team of IT Support Engineers, taking responsibility for the operational management of the team, creating and executing plans and reporting on team activities in the required forums. Also ensure that employees reporting to you are engaged and understand their career opportunities, by taking responsibility for the training and development of team members
Develop annual KPI’s and Personal Development Plans (PDP’s)/training plans for team reporting to you. Review performance monthly against set KPI’s and PDP’s
Involvement and contribution to projects. Timeously complete project tasks according to the agreed scope of work
Assist with official communications, managing communication expectations and adhering to Dimension Data communications ethics and policies
Assisting with Change and Release Management for corrective and enhancement requests for IT Services on all environments including networking infrastructure, server environments and applications
Ensuring that VIP requests are recorded, addressed, communicated and executed timeously
Monthly reporting for the End-User Support Services environment
Required to be always available and work afterhours when required
To add value and improvement of overall service levels to end users. A value added focus on customer satisfaction with the ability to provide frequent communication and follow-ups to customer requests
Innovate and identify new methods to improve end user self-service
Identify and implement new methods to automate repetitive support activities
Ability to meet and exceed the relevant service level agreement under a pressured work environment
Ability to interface and manage large volumes of demanding end users
Ability to grasp and support new technologies with minimum disruption to business
Leadership – Understanding how to lead people. Anyone can manage people. Can you lead them? Solid proof required
Proactive problem solving, quick grasping of issues to ensure swift resolution
Display the ability to mentor and coach others whilst empowering them to achieve more
Excellent client service orientation and impeccable relationship building skills
Operate well in a team environment
Passion – In both personal live and work
Exceptional vernacular and written communication skills and attention to detail not negotiable
Responsible, good temperament, team player, presentable and knowledgeable

IT Support Engineer Resume Examples & Samples

2+ years supporting Microsoft Windows in an enterprise environment
2+ years PC hardware support experience
Understanding of computer networking concepts
Proven ability in communicating verbally and in writing with peers, management, contractors and vendors
Willingness to work flexible shifts. This includes occasional weekends, evenings, and holidays (if needed). Site hours are Sun-Sat 5am-8pm Eastern. Some afterhours support may also be required during change management tasks
Experience working autonomously with limited supervision
Able to lift 25lbs
Linux systems administration skills
Microsoft MCSE, MCITP Systems Administrator (Active Directory) and Cisco CCNA certifications
Mac OS troubleshooting

IT Support Engineer Resume Examples & Samples

Provide technical support to end user systems including application installation and configuration, troubleshooting, debugging for peripherals and other desktop computing requests
Configure and install client hardware such as laptop and desktop systems for Windows, MAC and some Linux OS
Manage ticketing system, triage tickets according to the published SLA’s
Provide phone provisioning and support including phone deployment and basic phone administration and troubleshoot
Support office network, servers, and conferencing systems
Support end point network connectivity installation and troubleshoot
Provide support to virtual computing applications and environments
Provide employee onboarding and off-boarding support and activities including system imaging, account creation/termination, desk area setup, user system setup and new hire orientation, etc
Data backup and restore of user systems
Support front office logistics and processes change management, incident management, communications; manage incident response phone bridge and facilitate post mortems for outages
Assist computer hardware and accessories procurement for local users by working with HQ IT and the local office management
Conduct periodic computer accessories inventory check and update
Provide general user desktop computing training to help users be familiar with the technologies, IT processes, procedures and policies
Perform tasks assigned for front office user facing projects
Data gathering for metrics
Documentation for Front Office solutions and operation guides
Minimum 6 years of proven experience supporting the IT or Engineering Operations working in a fast-paced start-up environment
Demonstrate knowledge and proficiency in setup, configuration and troubleshoot for Windows, MAC OSX and Linux systems
Demonstrate better understanding of networking particularly media types and use and TCP/IP, troubleshoot and resolve issues with IT team in HQ
Team player with the can-do attitudes and ready to contribute new ideas to build a strong support team
Hard working and flexible with the work schedule assigned
Enjoy working with diverse talents in a fast and changing pace environment

IT Support Engineer Resume Examples & Samples

Carry out ad-Hoc requests as and when required, supporting a wide customer base
Continuously be focused on your customers, delivering an outstanding level of service
Represent the IT department in site meetings / conference calls
Produce weekly reports covering metrics and work performed
Contribute to sites on call schedule
Provide mentoring and training to technicians and other engineers and act as the technical contact for remote support teams as and when required
Holds a detailed understanding of core internet technologies – Routing and Switching, DNS, DHCP, mail transport, OSI Model
Strong analytical skills with proven problem-solving ability
Proven ability to operate in high-pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism
Full Driving license
Help Desk / Technical support management experience
Ability to develop the skills needed to support specific Fulfilment Centre Automated Systems

IT Support Engineer Resume Examples & Samples

Perform random site audits on technical infrastructure to ensure adherence to latest Amazon IT and Health & Safety guidelines
Linux/Unix System Support experience
Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills and the ability to deal effectively with people at all levels and in different situations
Strong analytical skills with proven problem solving ability
Proven ability to operate in high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism
Ability to develop clear and concise documentation. · Demonstrated willingness to learn and apply new technology
Previous experience in a dynamic environment with a high degree of customer service focus
Ability to develop the skills needed to support specific Fulfillment Centre Automated Systems
Ability to coordinate with corporate-based support groups to implement IT changes
Proven ability to learn and apply new technology

Senior IT Support Engineer Resume Examples & Samples

Previous experience in which high levels of initiative, judgment, and tact have been demonstrated
Ability to develop clear, concise documentation
Superior technical aptitude, written and oral communications skills and experience and the ability to deal effectively with people at different levels and in different situations
Active Directory and Windows Server administration. Windows Vista and XP System Support
A broad understanding of networking technologies both wired and wireless. Port level troubleshooting of Cisco switches and data cabling knowledge

IT Support Engineer Resume Examples & Samples

Support all IT Hardware, Software, and Local infrastructure within a very fast-paced and demanding environment
Be a main point of contact for individuals reporting or highlighting issues with systems or equipment
Troubleshoots and resolves systems errors and failures to root cause
Trouble shoots network issues to root cause
Must have excellent verbal and written communication skills in English and another major European Language. This includes the ability to explain technical terminology to non-technical end users
Must possess a keen attention to detail
Must have knowledge in Microsoft Windows 7 and additionally one or more of the following: Mac OS X, Linux, MySQL
Specific knowledge in Microsoft Office Products and client applications required
Hardware and software troubleshooting experience required
IT education or 2-3 years of experience on relevant position preferably in operational environment
A good understanding of computer and networking concepts including data cabling. Cisco qualification desirable. Knowledge of TCP/IP, DHCP, DNS protocols
Strong sense of customer service
Methodical problem solving and excellent analytical skills
Demonstrates strong initiative (is proactive) and motivation with the ability to learn quickly
Ability to effectively solve hardware and network issues in an operational environment
Background with Exchange and Active Directory
Former IT experience or training

IT Support Engineer Resume Examples & Samples

The supervision and day-to-day management of a team of IT technicians, including managing workloads of the team and reporting back to the IT manager and regional IT management
Experience supervising a team, or leading a group of peers
Proven ability to operate autonomously in high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism

Associate IT Support Engineer Resume Examples & Samples

Field incoming interactions to the Help Desk via phone, email and self-service regarding computer related and mobile device related requests and issues
During end user interactions, document all pertinent user information, request/issue details and troubleshooting steps taken in the ticketing tool
Using company established rules, prioritize end user’s requests and issues
Using documented policies and procedures and IT management tools, troubleshoot and resolve the issue/request or escalate to the appropriate group
Communicate effectively with end users in all stages of the incident management process; including initial interaction, triage, escalation and status updates as requested
Manage individual incident queues in a timely manner to ensure all end user requests and issues are addressed within their appropriate SLA
Attend training sessions to learn relevant IT knowledge and company specific applications to provide timely support to our end users
Participate in team projects that enhance the effectiveness of the Help Desk
Other duties as needed
Associate’s Degree in Computer Science or other related field or 1.5 years equivalent work experience
Working knowledge of computer hardware and software
Working knowledge of computer operating systems; including Windows XP, Windows 7 and OS X
Understanding of Active Directory, Exchange Management Console, SCCM, Mobile Iron, Citrix XenDesktop and Cisco VPN
Understanding of mobile device support; including Blackberry, Android and iOS
Interpersonal skills, with a focus on rapport-building, listening and questioning skills

IT Support Engineer Resume Examples & Samples

3 years of experience in technical software support, providing ticketed or phone support
Experience with backup & recovery preferred
Experience with planning or executing system and site recoveries are a bonus
Advanced networking and server troubleshooting skills
In-depth technical knowledge of Windows Operating Systems
Working to above average knowledge of Linux, VMware, HyperV, Storage
General or above average knowledge of database technology including MS Exchange and MS SQL Server
Ability to write simple to complex SQL queries
Programing experience is a bonus
To perform this job successfully, an individual should have knowledge of a broad range of software and technologies
Basic understanding of concepts of Security, Encryption, Compression, the Cloud, Big Data, File Systems

Mainframe IT Support Engineer Resume Examples & Samples

L1/L2 Technical Support operations including request fulfilment tasks
Technical operations including troubleshooting, software configuration, patching, and upgrades on Linux and Windows VMs
Deliver project milestones and tasks assigned by team on schedule, communicating progress regularly on team stand-up meetings
On call support on rotation basis with other colleagues for emergency issues / outages with systems / applications
Language: English (Writing/Speaking)
Preferred: Bachelor's, Computer Science or Information Technology or equivalent
Preferred: Any Certifications

IT Support Engineer Resume Examples & Samples

Day to Day users support for Thales Qatar employees and visitors
Setup and troubleshooting PCs, Printer and other equipment
Administration and backup of the MS Windows Server
Administration of the Network switches and router
Administration of the Telephone system PABX
Application of Security policies and ensure compliance
A Bachelor’s degree from an accredited university or college in Computer science or related field required
2 years’ experience in similar IT support position

IT Support Engineer Resume Examples & Samples

1st / 2nd level support for end users’ (VIPs) workplaces remotely and onsite
Acting as main contact for our Global and European VIP users
Coordination and prioritization of the generated Service Requests
Answering technical queries to end users whilst empathizing with the client
Collecting needs and requirements of the local business and translating them into IT requirements
Analyzing and resolving of incidents (independent and in cooperation with other support units)
Documentation of all resolution steps in our ITSM system
Highly proficient in spoken and written English
A technical education and a minimum of 2 years’ experience in a high performance IT Support/Helpdesk service
Knowledge about ITIL and their defined procedures
Experience in usage of ticketing tools (like Service Now, Siebel etc.)
Knowledge of current Microsoft Windows desktop and server operating systems
The ability to liaise with executive end users confidently and efficiently

IT Support Engineer Resume Examples & Samples

Work proactively with IT and Marketing teams to prep and distribute all required technology hardware/software for all events
Lead projects and develop solutions to improve on delivering technology needs required for Marketing events
Provide Audio/Video conference support for marketing events and meetings as required
Provide IT support for trade shows and other marketing/sales related events
Travel with Marketing teams to Marketing events to perform setup of technical equipment, onsite support, and breakdown of technical equipment
Collaborate with other teams (Sales, Product, Sales Engineering, Engineering, etc.) to ensure Marketing team is empowered with the latest RingCentral technology
Establish streamlined processes aligned with your responsibilities
Provide service and/or technology leadership owning the direction of the roadmap of IT in alignment with the Marketing team’s requirements
Participate in all IT related functions which would include projects and end user support when not traveling to events
Keep abreast of trends in technology and its application to understand how they can improve the technology used to deliver demo’s to customers at RingCentral’s Marketing events
May be required to be on call 24x7 to respond to urgent needs for support of Marketing events
Collaborate with event facilitators and IT vendors to ensure technology requirements for the event is met
Maintain confidentiality and privacy in all dealings with RingCentral customers and vendors when supporting Marketing Events
Maintain operating systems & application updates for Mac OS & Windows laptops; in depth knowledge of both operating systems
Mobile device configuration & management; iOS & Android
Experience troubleshooting and supporting Apple, Google and Microsoft based configurations (iPad, iOS, iPhones, MacBooks, Microsoft Windows based desktops/laptops, Android devices and related software like Microsoft Office Suite, Internet Explorer, Chrome, etc..)Experience working with Audio / Visual related equipment
Inventory management - secure & safe packing equipment, tracking
VoIP hosted infrastructure
Network LAN, WAN, and Wireless experience: engineering, maintaining, troubleshooting
Ability to work with little or no supervision from direct managerStrong sense of urgency with an attitude of never giving up until the issue is closed to the satisfaction of the customer
Demonstrated analytics and problem solving skillsExcellent customer service and communications oriented skills with the ability to handle sensitive and challenging support situations with a calm and methodical approach
Self-motivated individual capable of working in a face-paced, dynamic environmentDetail and results oriented; skilled at both planning and hands-on executionAbility to excel in a team-oriented, collaborative, and fast-paced environmentStrong documentation skills

IT Support Engineer Resume Examples & Samples

Customer relationship: Gather accurate details relating to user queries or problems, log the calls on IT Europe’s IT Service Management application and provide technical support by means of telephone, remote or desk side support whilst always being empathetic to our clients’ needs and ensuring we deliver a very high level of customer service
Incident Management: Ensure that all reported incidents are logged within IT Europe’s IT Service Management application, then either resolved in person or allocated to an appropriate Support Engineer / Specialist to ensure that they are solved within the defined SLAs. Once an incident has been resolved the incident ticket must be closed in accordance with appropriate information being captured
Configuration Management: Managing of IT assets like desktops, laptops (end-user) equipment in our ITSM application ensuring a clean CMDB is maintained
End User Provisioning: The setup, change or removal of end user IT equipment. This includes PCs and end user applications, setup of users on the telephony systems, etc
Support: Provide support to end users to resolve issues in a timely manner whilst maintaining a high-level of customer service. We place our clients at the centre of everything we do
Working with others: The IT Europe Infrastructure team are multicultural and operate within a virtual team, building and maintain strong relationships with your colleagues is key to our success
Ability to set the focus of their work to help the client
Ability to communicate with the clients in a highly professional way
A team player but also able to work independent, self-organized and self-motivated
Ability to quickly gather and understand technical problems
Ability to translate business requirements into technical deliverables
Interested to learn and to improve themselves regularly
Goal oriented to analyse and solve all requests in the given SLA’s
Knowledge of Microsoft Office suite
Knowledge of hardware (Laptops, PC’s, Mobiles) with understanding of servers
Understanding of Microsoft Active Directory and Microsoft Exchange
Knowledge of mobile devices (Handhelds)

IT Support Engineer Resume Examples & Samples

Bachelor’s degree in Computer Information Systems or a related field
Two (2) years of proficient support experience in the Information Technology field with specific emphasis on Microsoft software infrastructure and mobile devices
Pass G Suite Administrator exam within 30 days of hire date

IT Support Engineer Resume Examples & Samples

Support: Provide support to end users to resolve issues in a timely manner whilst maintaining a high-level of customer service. We place our clients at the center of everything we do
Ability to set the focus on client service
Interested to learn and to constantly improve
Goal oriented to analyze and solve all requests in the given SLA’s
Knowledge about ITIL and the defined procedures
Experience in usage of ticketing tools (ideally Service-Now)
Knowledge of mobile devices (Handhelds) and MDM

IT Support Engineer Resume Examples & Samples

Desktop support including setup/build of new laptops and desktops (Windows and Mac) with break/fix support of both
Ability to support Google mail/calendaring and drive
Setup and support of mobile devices (Android and Apple iPhones)
Troubleshooting network connectivity in a LAN/WAN environment
Works with vendor support contacts to resolve technical problems with services provided
Telephony, set up, administration and break/fix support
Networking including the setup, configuration and break/fix support of network switches both for office and lab environments
Knowledge of DNS, TCP/IP and other networking concepts
Installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance
Virtual server provisioning, administration, patching
Backups and storage administration, monitoring and support
Firewalls, basic break/fix support/remote hands
Work closely with the UK office manager to understand the needs of the business and translate these in IT deliverables
Work closely with the Seagate core IT teams of GFO (Global Firewall operations) and GNO (Global Network Operations)and GCC (Global communication and collaborations)
Adhere to all standard Seagate processes for incident and problem management
Ensure adhesion to Seagate IT change control process
Work closely with Global Service Desk
Manage the IT budget for the UK Office, reporting to the CSSG IT Manager
Take ownership of customer issues reported and see problems through to resolution
Planning and undertaking scheduled maintenance upgrades
Setting up accounts for staff, ensuring that they know how to log in
Repairing equipment and replacing parts
Maintaining records of software licences
Managing stocks of equipment, consumables and other supplies
University degree educated ideally in the field of computer science
Microsoft MCSE
Cisco CCP
ITIL foundation

Lead IT Support Engineer Resume Examples & Samples

2+ years experience supporting Microsoft Windows 7
Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
Proven skills in PC repair, troubleshooting, deployment, and liquidation
Proven ability to work successfully with limited supervision
Experience with scripting, programming, or SQL
Experience with server administration (Windows or Linux)

IT Support Engineer Resume Examples & Samples

Understanding of basic computer/network concepts and terms
Experience in Microsoft Office applications including but not limited to MS Word, Excel, Power Point, and Outlook
Stand/walk for 10-12 hours at a time
Willingness to work flexible shifts and schedule including weekends, nights, and holidays
Experience troubleshooting and maintaining laser printers and zebra printers
Inventory management skills
Excellent written and verbal communication skills. Comfortable communicating in person and via phone/radio with peers, managers, and vendors
Network + Certification or equivalent experience/knowledge

Desktop IT Support Engineer Resume Examples & Samples

Administration of a Google Suite/Apps instance which includes user, policy, organization management
Provisioning new hire accounts in Google Suite/Apps and ChromeBooks for select new hires
Providing day-to-day support and troubleshooting of IT related issues

IT Support Engineer Resume Examples & Samples

Diagnosing and resolving more complicated technical issues
Setting up and configuring laptops, desktops and phone devices
Ensuring security and upgrades which are applied and kept up to date on desktops and laptops
Fault-finding to laptops and desktops
Reporting faults and maintaining logs on, printers, desktops and laptops
Maintaining and analysing Asset Tag data bases
Coordinate simple IT projects
Hold a BA/BS degree, desired in IT area
Have a 2-4 years of experience in providing IT support, ideally in Field Services or a help desk environment
Are fluent in English (both spoken and written)
Are willing to provide the highest level of customer service
Have good analytical and problem-solving skills and attention to details
Are results focused and have an ability to meet deadlines
Are capable to concentrate on many tasks at the same time
Have excellent communication skills
Are well organised team player
Are taking full responsibility for the assigned task
Are able to deliver your work reports in the appropriate business manner

IT Support Engineer / Systems Analyst Resume Examples & Samples

Monitoring automated problem reports and responding appropriately
Working directly with customer support teams to resolve reported issues
Connecting to customer systems and troubleshooting problems
Analyzing performance and providing recommendations based on results
Establishing relationships with key customer technical resources
Resolving customer reported issues and defects
1 – 5 years in a technology field
Excellent interpersonal skills and the ability to interact with customers via phone
Previous experience providing level 1/2 support to customers
Experience using Remedy
Knowledge of Unix and/or Linux operation systems from a command line perspective
Flexibility to work overtime and/or weekends when necessary (standard working hours are 8am-5pm)
Ability to report issues reported by the customers using spreadsheets
1+ years scripting experience with Perl/Python

IT Support Engineer Resume Examples & Samples

Be a mentor and leader on the Enterprise Voice Product to all peers working in the greater team
Be an escalation point for all other engineers that required guidance on Enterprise Voice
Keep up to date with MS Lync and related Unified Messaging infrastructure technologies and networking
Minimum 3-5 years technical experience in core Microsoft technology’s and relevant project related deployment experience
Minimum 5 years technical experience in Microsoft Exchange Server
Minimum 5 years technical experience in Unified Communications
SBA’s & SBC’s
Presales and Client Engagement
Creation of high and low level designs
TOGAF (Advantageous)
Excellent business writing and communication skills
Strong documentation skills required

Junior IT Support Engineer Resume Examples & Samples

1st/2nd Line Support to 300+ users in London, South Africa, Dublin and Tel Aviv
Ensuring local documentation is up-to-date and providing user support documentation to the business proactively
Completing administration tasks, Documentation and updating of process
Auditing local hardware and software
Desktop moves and changes

Senior IT Support Engineer Resume Examples & Samples

2-5 years of technical helpdesk or equivalent experience
Working knowledge in L2/L3 networking
Working knowledge of DNS, DHCP, VoIP
Working knowledge of IPSec and VPN tunnelling, GFW mechanism desirable
Experience with Cisco and Dell server
Experience with enterprise storage devices (vSAN, VNXe)
Experience with Cisco Meraki and Cisco or Juniper (IOS, JunOS) switching desirable
Experience in one or more of the following scripting languages (ruby, Python, perl, bash) highly desirable
Ability to configure ports and carry out basic telecom and network troubleshooting
Demonstrates ability to plan and document projects
A focus on end-user satisfaction over technical perfection
Personable and presentable demeanour, consulting experience highly desirable
Demonstrated ability to communicate at all levels of technical expertise and seniority, inside and outside the organization, both verbally and in writing

IT Support Engineer Resume Examples & Samples

Experience with Windows, MS Office and O365
Experience with desktop image management
Experience with patch management
Experience with SCCM a plus
Solid understanding of desktop or laptop hardware configuration
Solid understanding of Windows networking
Solid understanding of streaming media and video conferencing system management a plus
Detailed troubleshooting skills
Excellent verbal and written communication skills - ability to interpret end user technology related questions
Ability to accurately document procedures
3-5 years of experience in a technical support role required
Knowledge of Microsoft desktop hardware and software required
PC based audio/video technologies preferred
Formal trade school preferred
Associate's Degree preferred

IT Support Engineer Resume Examples & Samples

Be a main point of contact for individuals reporting or highlighting issues with systems or equipment (primarily Lockers)
Troubleshoots and resolves systems errors and failures
Trouble shoots network issues
Fluent English & French
Knowledge of one or more of the following: Mac OS X, Linux

IT Support Engineer Resume Examples & Samples

Be a main point of contact for individuals reporting or highlighting issues with systems or equipment (primarily lockers)
Fluent English & German (this includes the ability to explain technical terminology to non-technical end users)
Must have knowledge in Microsoft Windows 7
Specific knowledge in Microsoft Office Products and client applications desired
Basic understanding of computer and networking concepts
To have flexibility in working hours and shift patterns to provide cover for operational requirements (European hours)
Knowledge of one or more of the following: Mac OS X, Linux,

Associate IT Support Engineer Resume Examples & Samples

BA/BS in Computer Science or Engineering strongly preferred
1-2 years of related experience preferred
Familiarity with: Windows 7/10, Web Servers (IIS), TCP/IP, LAN/WAN, Microsoft Exchange, Office 365, Internet Explorer/Firefox/Chrome
Familiarity with commercial incident tracking software
Experience with laptop/notebook hardware and wireless networking is required
Must be familiar with networking concepts and processes
Excellent written and verbal communication and problem solving skills are essential to your success in this role, as you will be working with remote employees and high level executives
LI-PR1

Junior IT Support Engineer Resume Examples & Samples

L1/L2 Technical Support operations including request fulfilment tasks
Technical operations including troubleshooting, software configuration, patching, and upgrades on Linux and Windows VMs
Deliver project milestones and tasks assigned by team on schedule, communicating progress regularly on team stand-up meetings
On call support on rotation basis with other colleagues for emergency issues / outages with systems / applications
Language: English (Writing/Speaking)
Preferred: Any Certifications

IT Support Engineer Resume Examples & Samples

Bachelor degree in Computer Science or related field or an equivalent combination of education and experience
Minimum of two years progressively responsible experience in ensuring end-user satisfaction with IT systems
Ability to multi-task and follow through with user requests for assistance
Basic spoken and written English
Strong knowledge of Cisco & Polycom Video system(MCU, TelePresence, Jabber client, WebEx)
Experience in network support and voice system support
Have knowledge and experience in networking and server administration
Work hard, open-minded
Have experience in working in global company is a plus

IT Support Engineer Resume Examples & Samples

2+ years supporting PC hardware and Microsoft Windows in an enterprise environment
2+ years supporting Mac in an enterprise environment
Experience with trouble ticketing systems
Experience administering G Suite, Jira, and Confluence
Understanding of directory services including Active Directory and LDAP
Experience with data cabling and computer facilities maintenance

IT Support Engineer Resume Examples & Samples

Provide first-contact, remote support for desktops, laptops, printers, peripherals and other computer related devices
Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents
Troubleshoot and resolve system hardware and software problems
Participate in monitoring and maintenance of system key process improvements
1-3 years of Helpdesk or Deskside support experience
Must have knowledge in Microsoft Windows 7 and additionally one or more of the following: Mac OS X, Linux

Senior IT Support Engineer Resume Examples & Samples

Day to day administration of all IT systems that keep the company running smoothly
Administration of physical hardware ensuring the integrity of all company data
Technical point of contact and escalation path for support personnel & general staff
Ability to translate customer needs into technical solutions
Recommend best practices & procedures to senior IT management (e.g. BYOD, remote access, etc.)
Assist in defining IT policies
Manage relationships with third parties and vendors providing IT services to the company
Implementing security policies (e.g. firewall configurations, management of employee ID cards, etc.)
Asset management of both physical hardware and software licensing, IT assets inventory and related purchasing
Assisting senior IT management in developing and implementing IT strategy
Assisting senior IT management in developing IT policies that conform to overall IT strategy
Provide accurate cost estimations on projects for budgeting purposes
Document every aspect of IT (e.g. server configurations, networks, proposed changes, procedures and policies)
Supporting physical hardware on-site and at multiple remote locations
Act as team lead for other support staff

VIP IT Support Engineer Resume Examples & Samples

The VIP support engineer will be sensitive to the protocol and etiquette needs of the GEC. Professional appearance and behaviour is expected at all times
The VIP support engineer will excel in service delivery, technical ability and mobility support
Drive service excellence through ITIL based continuous improvement planning and regular stakeholder service reviews
Support and maintain local hardware infrastructure at London Victoria office, interfacing with wider internal teams where appropriate
In conjunction with the IT Service Desk, act as single point of contact for the GEC, diagnosing breakdowns/faults and taking corrective, remedial action as necessary
Support for all existing IT related provided equipment such as PCs, Macs, printers, phones and tablets
Assistance with testing and integrating new IT provided equipment as required
All software support requirements for standard office applications such as Microsoft Office as well as internal applications
Conference room support from testing AV equipment and connectivity prior to the beginning of meetings and being on standby if problems occur during meetings
Other projects such as offsite conference support as needed
Experience in an executive-level hands-on desk side support role required
A motivated, innovative and committed individual is required to succeed in this role
Prepared to demonstrate an enormous amount of flexibility by being ‘highly available’ to the GEC and ensuring that they are sufficiently supported at all times
Advanced knowledge of Windows operating systems, Microsoft Office software, Mac OS & Google support
Proficient with PC hardware repair and can troubleshoot/resolve software and operating system issues on both Windows and Apple products

IT Support Engineer Resume Examples & Samples

Investigates and resolves software and hardware problems for end users through established processes and procedures
Answers, evaluates and prioritizes incoming work order system (telephone, voice mail, e-mail and in person) requests to assist users experiencing problems with hardware, software, networking, and other related technologies
Interviews users to collect information about the problem and lead users through diagnostic procedures to determine source of error/problem
Sets-up computers, phone system, software and peripheral equipment for new company hires
Sets-up users on network and provide user name and password access to specified systems
Trains users on software
Assists with Network Administration including connections, hardware and programming configuration, based on vendors Cisco, Microsoft, Dell, IBM
Utilizes particular technical skills in Active Directory, DNS, DHCP, and server management / maintenance
Optimizes site connectivity, desktop performance and user experience (daily complaints)
Operating Systems: Windows XP 7,8,10 , Windows Server 2012/R2
Software Applications: MS Office 2010/2013/2016, GoToAssist, Symantec Backup Exec, etc
Hardware: Identify systems components and assemble functional systems, develop and implement preventative maintenance plans, configure data storage devices, optimize memory, use meters and lab tools, knowledge of and practice lab safety precautions
Network: LAN/WAN, TCP/IP, Active Directory, Group Policy, DNS, DHCP, VPN, DOS, MS Remote Desktop Connection
Customer orineted

100

Executive IT Support Engineer Resume Examples & Samples

To be continuously aware of the safety and security considerations required on site and to ensure that all work practices and procedures will be safe to her/him and others
Maintains effective and professional customer relations at all times
Understands the general sensitivity, priority and urgency around our most senior leaders
Prevents, troubleshoots and solves technical issues reported by end-users within the End User Computing infrastructure
Performs planned and unplanned activities including but not limited to IT PC health checks, pre-travel IT checks, Operating System installations, and maintenance of a variety of personal devices including smartphones, tablets and laptops
Involved in the coordination of individual IT escalations
Provides sound advice and support to Senior Executives on IT related requests or queries within the set boundaries of Information Risk Management, company Demand Policies and other available guidelines
Accurately documents the facts related to the incident or query, the troubleshooting steps taken and its resolution in the relevant ticketing database, as well as the associated time writing activities
Provides end-to-end planning and support for the IT requirements of the (virtual) Executive meetings/events, including Executive IT meeting room setup and event preparation, ensuring a smooth running of the event. Coordinates the follow up of any issues that may arise during the event
Shares and documents knowledge, thus working in a professional manner and fostering team spirit
Adheres to a formal dress code and professional conduct at all times
Occasionally travels to support business needs when required, mainly in country
Fulfills the assigned shift during business hours and performs standby duties on a rotational basis

101

IT Support Engineer Resume Examples & Samples

Experience in desktop, printer, and network troubleshooting
Familiar with systems analysis and design, application development and object oriented programming
Basic knowledge of VB.Net and MS SQL
Excellent written, oral and interpersonal communication skills
Highly self motivated, resourceful and has creative problem solving skills
Willing to work on shifting schedule

102

IT Support Engineer Resume Examples & Samples

Must have 4+ years IT experience and 2+ years’ experience building, rebuilding, deploying and maintaining PC’s
Must be able to troubleshoot issues with peripherals and have a good understanding of IP Networks, remote connection tools, DOS troubleshooting commands and familiarity with wireless networking
Must be able to work effectively and efficiently and have strong organizational skills and the ability to make good decisions and problem solve
Our recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements. Please rest assured that if your resume matches what is reflected in this job posting, you should receive a phone call from a Volt recruiter to discuss this position with you

103

Trainee IT Support Engineer Resume Examples & Samples

Customer service background
Call logging experience
Ideally come from service desk/Data Centre/IT support environment background
IT proficiency in use of PC Applications (e.g. word , excel, outlook)
Ideally any IT Qualifications
Good Team Working
Full Driving License

104

IT Support Engineer Resume Examples & Samples

Support and maintain end-user desktops, mobiles, phones, headsets, printers, projectors, TVs, Space balls, laptops for Cologne Align Technology employees. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance
Providing infrastructural and network support
Installing, configuring and troubleshooting desktop applications
Create, troubleshoot, disable and delete user accounts
Attend service requests and incidents either by phone, ticketing system or by direct contact
Participate in IT Infrastructure projects and perform additional tasks as needed

105

IT Support Engineer Resume Examples & Samples

Strong leadership skills, a proactive attitude, and excellent verbal and written communication skills
Successful track record of driving projects to completion
Experience leading/supervising AV technicians
History of Performing onsite analysis, diagnosis, and resolution of complex AV hardware problems for a variety of end users, and recommend and implement corrective solutions, including offsite repair as needed
Professional certification would be plus
3+ Audio and Videoconferencing systems
3+ Strong working knowledge of projectors, microphones, speakers, LCD/Plasma Displays
Strong hands on experience with Cisco / Tandberg / Polycom video conferencing system
Solid understanding of video technologies
Experience collaborating with organizational policy-makers to establish and enforce proper AV practices and procedures
Familiar with Receiving and responding to incoming calls, pages, and/or e-mails regarding AV software/hardware problems
Experience handling incoming booking requests for AV equipment and setup
Exposure to Tagging or labeling AV equipment owned by the organization; and audits of inventories to mitigate risk of damage or theft

106

IT Support Engineer Resume Examples & Samples

3+ years’ hardware and software technical support experience
3+ years’ experience maintaining home or small office networks
3+ years’ experience with purchasing, assembly, and setup of desktop computers
Experience operating computers through a CLI
A firm sense of personal and professional ethics: you earn trust and maintain confidences, do what is right, and speak plainly and truthfully
A keen curiosity, always thinking of ways to improve our business, our customers' experience, our brand in the marketplace, and overall company efficiency
A willingness to learn, strengthen your skills, and apply them to new and potentially foreign problems
The ability to identify the essential tasks when presented with a list of problems or requirements, and execute them with minimal oversight
Approachability and patience when surmounting obstacles and supporting internal staff
Prior successes with multi-tasking while managing your time and priorities
A willingness to own projects and see them through to completion
Experience working in a fast paced, high volume, enthusiastic work environment
Excellent customer service experience — we are customer obsessed!

107

Lead IT Support Engineer Resume Examples & Samples

Partner with Leadership IT Support and Regional IT Manager to provide escalations and relay needed recommendations to improve processes and procedures to add efficiencies
Deploy, support and troubleshoot issues with equipment including workstations, servers, phones, mobile devices, printers, scanners, faxes and multi-function devices
Manage end user accounts, permissions and access rights in accordance with best-practices regarding privacy, security, change control processes, and regulatory compliance
Ability to explain and champion technical concepts to a broad audience
Advanced knowledge in creating and maintaining management level and detailed project plans
Strong analytical and project management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
Provide regular updates to management as requested by lead
Interface and take initiative to escalate as needed with 3rd party suppliers and internal IT teams to provide “smart hands” assistance for servers and phones. Work with business partners and other IT support teams to schedule and perform software and hardware improvements, upgrades, reconfigurations, and/or purchases
Analyze the performance of the supported devices, identify and report issues to the appropriate support groups
Setup Audio/visual and computer equipment as requested on or offsite
7-10+ years of experience supporting infrastructure within a large environment
Experience leading projects and delegating daily work tasks under direction of leadership
Experience deploying, supporting and troubleshooting issues with hardware including workstations, servers, phones, mobile devices, printers, scanners, faxes and multifunction devices
Knowledge of current Cisco video conference equipment a plus

108

IT Support Engineer Resume Examples & Samples

3+ years IT Work experience
Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft XP and Vista, MS office applications, network configuration, and memory Management
Working knowledge of remote access: Remote Desktop and Virtual Private Network
Must be customer focused and have effective productivity/work output
Must be a team player and able to work with minimal supervision
Bachelor's Degree in Management Information Systems, Information Technology, Computer Information Systems or Computer Science
Experience using administrative tools and working knowledge of MS Active Directory, Exchange 2003, DNS, DHCP, TCP/IP
Experience working in a wireless network environment
Working knowledge of troubleshooting ticketing systems such as Remedy

109

IT Support Engineer Resume Examples & Samples

Strong Networking Skills, Cisco CCNA and CCNP certification
Advanced Linux systems administration skillsand certification
Cisco CCNA, CCNP certification
Advanced Linux systems administration skills and certification

110

IT Support Engineer Resume Examples & Samples

New car software – ConnectedDrive support/workarounds
Maintain a high level of availability of the applications
Resolve and/or assist in any production incidents in order to re-establish the service as quickly as possible
Manage technical queries & and interactions
Deploy releases into production environments
Act, control and test technical/infrastructure operations on production (Infrastructure week-ends, Disaster Recovery tests)
Non-Production
Experience in direct communication / client site cooperation

111

IT Support Engineer Resume Examples & Samples

Responsible for the daily end-user support, including
Hotline support for the EskoArtwork users worldwide
First line trouble shooting and problem solving on infrastructure and business applications, using a ticketing based system,
Setup, configuration and delivery of workstations (Windows and Mac)
Installation of software applications
Test of new equipment
Participate in the setup and support of servers, communication infrastructure and network devices
Participate in the maintenance of IT systems, including security, backup, user administration
Communicate and co-operate with external partner(s) regarding problem solving
Participate as project member in the execution of specific and agreed IT projects
Assist and advice users in finding the best suitable solution for their needs. This relates to choice of systems, best working practices, integration of systems, etc
Participate in the order fulfilment process for new IT systems, i.e. typically workstations
Participate in making and updating documentation regarding IT procedures, frequently asked questions, knowledge base content, systems setup and systems maintenance
Give input to the IT strategy
Train and supervise end-users in the use of globally used applications / IT systems. “Globally” indicates across regions and departments

112

IT Support Engineer Resume Examples & Samples

Customer relationship: Gather accurate details relating to user queries or problems, log the calls on Europe IS’ IT Service Management application and provide technical support by means of telephone, remote or desk side support whilst always being empathetic to our clients’ needs and ensuring we deliver a very high level of customer service
Incident Management: Ensure that all reported incidents are logged within Europe IS’ IT Service Management application, then either resolved in person or allocated to an appropriate Support Engineer
Support: Provide support to end users. This includes PCs and end user applications, setup of users on the telephony systems, etc
Working with others: The Europe IS team is multicultural and operates within a virtual team, building and maintain strong relationships with your colleagues is key to our success
Highly proficient in spoken and written English and Czech
A technical education and a minimum of 2 years’ experience in a high-performance IT Support/Helpdesk service
Understanding of Microsoft Active Directory
Active English and Czech/Slovak is MUST

113

IT Support Engineer Resume Examples & Samples

Configure, deploy, and support desktops, laptops, and other end-user devices
Manage user accounts, security groups, mailing lists, and application access according to SOPs
Manage service desk, troubleshoot and resolve issues in a thorough, timely, and professional manner
Maintain detailed build documentation and change records
Support and maintain audio/visual and VoIP software and devices
Configure anti-virus, encryption, and other desktop security software
Maintain detailed hardware and software inventory
Off-hour support may be required on occasions
Bachelor’s degree in IT-related field or equivalent work experience
5+ years of experience configuring and supporting Microsoft Windows 7 & 10 and macOS 10.8+
Experience in managing user accounts, security groups, and group policies in Active Directory. Experience with Mac management using Centrify a plus
Experience with endpoint protection and backup software such as ESET and CrashPlan
Experience in configuring and troubleshooting collaboration and productivity software including Gmail, GSSMO, Microsoft Office, Adobe Acrobat, and Outlook
Solid understanding of networking and security concepts such as DNS, DHCP, SSL, VPN, and encryption
Experience in administering Windows file server and print server
Experience with supporting VoIP and audio/visual systems
Working knowledge of Linux and VMware a plus
Must be detail oriented, organized, and able to multi-task, with a commitment to complete projects and tasks in a responsive, accurate, and timely manner
Strong desire to learn and implement new technologies
Excellent written and verbal communication skills. Ability to clearly explain IT concepts to both technical and non-technical users

114

IT Support Engineer Resume Examples & Samples

3+ years hands-on IT Support experience
2+ years experience supporting Microsoft Windows 7/10
Experience supporting Macintosh OS 10.10 or later

115

IT Support Engineer Resume Examples & Samples

Good general education up to GCSE or equivalent, including Maths & English
Minimum of 1 - 3 years’ experience in a software or hardware support role
Windows 10 experience is preferred
Minimum of A+ or equivalent certification level
Excellent general IT knowledge for corporate networked workstations

116

IT Support Engineer Resume Examples & Samples

A bachelor's degree and/or at least 5 years of experience working in an IT Support function for a rapidly growing company
Experience troubleshooting complex IT problems and creating scalable solutions under high-pressure conditions
Extensive experience configuring, maintaining and troubleshooting Windows, Mac OS X and Linux desktop and server systems
Experience configuring, maintaining and troubleshooting network equipment such as routers, switches, firewalls, wireless and VPNs
The ability to flourish as part of a team, be mentally flexible and be able to summon helpful spirits in times of crisis
Open to new ideas on how to solve problems

117

Junior IT Support Engineer Resume Examples & Samples

PC installations for company employees, movements
Track and maintain the asset inventory database
Help other team members to deliver Services as defined in OLA
Conduct periodic/regular audits to ensure accuracy/integrity of the asset inventory database
Report extra services provided beyond SLA
Continued self-study to increase knowledge of standard hardware, software and related company processes
Effective prioritization within the scope of responsibility
Recognition of technical problems, proactive resolution of inquiries and problems of customers

118

IT Support Engineer Resume Examples & Samples

Demonstrated ability to maintain self-control while defusing stressful customer situations
Proven trouble-shooting and problem-solving skills
Excellent working knowledge of Microsoft Windows client environments
Must have strong working experience with the following: Windows Desktop OS, MS Office applications, MS Windows 2003/2008 Server; Active Directory; TCP/IP/Networking and VPN. MS Exchange 2000/2003; Cisco Routers and Switches; Mitel/Avaya/Nortel PBX's; SQL 2008; SMS; DNS, DHCP, WINS
Bachelor’s Degree in Business, Engineering, Computer Science, Information Systems, or Social Science is preferred

119

IT Support Engineer Resume Examples & Samples

Experience with support of technical services and ability to quickly learn the technical aspects needed to support our products is essential
Expertise in one or more specialized areas of IT such as Microsoft Operating System Administration (Workstation: XP-10 & Server: 2003-2012), Advanced Troubleshooting skills in a multi-user environment,Virtual environments, Replication, Disaster Recovery, Domain Migrations, Office 365 Migrations, Hardware (RAID) knowledge, Understanding of networking concepts such as DNS, DHCP, Email, HTTP, and TCP/IP protocols and applications
Flexibility to work evenings and weekends as required
Great verbal/phone presence - experience in customer support is a plus
Ability to multi-task and manage changing priorities to meet demands of clients
Demonstrated ability to contribute to an atmosphere of teamwork through collaborative behavior and open communications
Enjoy problem solving, which is a significant part of the job
Database administration is desirable
Microsoft qualifications are desirable

120

IT Support Engineer Resume Examples & Samples

Acknowledge requests from our customers i.e. World-Wide HP factories, partners and R&D labs
Solve the issue or escalate to the appropriate owner within specified SLA's
Manage the issue; follow up as necessary until closure
Monitor HP network, including file servers and SQL servers as well as infrastructure dedicated to Microsoft license key order and delivery; attempt to identify and resolve issues proactively based on alerts and monitoring
Install new releases of HP Software tools within HP network
Maintain all applications and platforms per HP security rules

121

Lead IT Support Engineer Resume Examples & Samples

In addition, you will need a proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism
Must be willing to work in a fast paced and growing European and global environment where some travel maybe required
Experience in procurement, inventory and asset management of IT equipment as well as IT lifecycle
An advanced understanding of technical issues, both hardware and software
Linux/Unix system support and ability to write simple scripts in some administrative language
A good understanding of VoIP technologies
1) Experiences in installation and configuration of Windows 7 or RHEL 5/Ubuntu or Mac 10.6.8 / 10.7 in enterprise environment, as well as the support experience and knowledge of MS Office 2010 or 2007 (mandatory). MCP / RHCE / CCNA level knowledge on client OS is preferred
2) Basic knowledge of LAN/WAN (Ethernet・TCP/IT etc.) and related experience (mandatory). CCNA-level knowledge is preferred
3) Leader experience of 3-5 members, and experience of technical escalation point or mentor
4) Effective communication skills via phone and email in English are mandatory

122

IT Support Engineer Resume Examples & Samples

0-2 years with PC support/maintenance
1-2 years with PC support/maintenance, experience installing and supporting hardware and software in a support environment
Specific Programs and Systems - Knowledgeable of Windows, Office product suite, VPN and local area network. Any knowledge of Thompson One, BetaLink and ILX is a plus
Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware. Specific experience with Dell equipment a plus
Customer and Personal Service — Knowledge of principles for providing strong customer and personal service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Ability to work well collaboratively in a team environment
Ability to multi-task to address multiple and often conflicting priorities in a fast-paced environment
Possess exceptional organizational time management skills
Ability to demonstrate proactive approach to problem resolution, strong troubleshooting, and problem solving skills
Understanding of compliance functions within a financial organization will be a plus
Knowledge of industry standard IT best practices, including disaster recovery and high availability concepts a plus
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other standard office procedures and terminology
Effective communication skills and ability to relay information well in both written and verbal form
Ability to manage priorities, deadlines and tasks in order to meet deadlines and to accomplish goals
Solid analytical skills – uses logic and reasoning to identify complex problems; review related information and develop options and implement solutions
Good interpersonal interaction and able to work well with others

123

Manual IT Support Engineer With Unix Resume Examples & Samples

Support the current software delivery process, ensuring the 'follow-the-sun' development cycle never stops
Improve the software delivery process as there is always a way to make things better and leaner
Work with DevOps team on a daily basis about automation possibilities
Strive for simplicity and self-service, so development teams don't depend on devops to perform basic operations
Linux Skills
Advanced shell commands usage (find etc.)
Linux concepts (filesystem, processes, memory)
Scripting Language (Python, Ruby, Shell Scripting)
Version Control (Subversion & GitHub)
Config Management Tools (Puppet, Chef, Ansible)
Java (at least basic knowledge, as everything we are doing is jvm related)
JVM troubleshooting
Tools (Maven, Gradle)
Build life cycle knowledge (why are we building, which stages is a build going through before being deployed into prod)
Database (Sybase, Oracle) troubleshooting
Being able to identify root causes of complex environmental issue spanning different technologies (e.g. database, java)
Ensuring a strategic long term alignment

124

IT Support Engineer Resume Examples & Samples

Set-up computers, phone system, voicemail system, software and peripheral equipment for new company hires
Set-up users on network and provide user name and password access to specified systems
Operating Systems: Windows XP, Windows 7 and Windows 8
Software Applications: MS Office 2010, MS Office 2013, GoToAssist, Symantec Backup Exec, etc
Network: CCNA Level
Incident Management Systems: with experience

125

Line IT Support Engineer Resume Examples & Samples

6 months experience in a fast paced customer service environment
A proactive team player with excellent communication, documentation and presentation skills including attention to detail
Investigative, self-starter with a strong focus on problem solving; strong troubleshooting skills
Demonstrates ownership and accountability to achieve deadlines and targets
Experience of working in a team based environment supporting the team in achieving the highest quality standards
Ability to plan and organise assigned workload within policy and procedure
Demonstrates an understanding of the need for change and an ability to adapt to the needs of business
Demonstrates the ability to work on own initiative
Experience of fixing and resolving hardware faults on desktop PC’s and laptops
Administrative experience of Windows 2008 Active Directory based solutions
Working knowledge of POP3 / SMTP / IMAP
6 months experience in a busy corporate desktop support team
Citrix / Terminal services administration and troubleshooting
Sound working knowledge of TCP/IP, especially name resolution (DNS, WINS, Hosts, etc)
Microsoft Certified IT Professional certification in Windows Server 2008 or Enterprise Desktop Administrator 7
Working experience with the setup, administration, and deployment of Active Directory Group Policies
Experience with cloud solutions
Experience of Symantec Back Up Exec
At least 6 months experience working with Microsoft Exchange
At least one years experience working with a Windows server infrastructure
Proven experience in LAN/WAN desktop troubleshooting
Linux experience

126

IT Support Engineer Resume Examples & Samples

Experience with Windows-based desktop technologies
Excellent interpersonal, presentation and facilitation skills
Demonstrated ability to excel in a global matrix organization
Analytic, creative and technology focused problem solver
Strong willingness to work on a wide variety of tasks at varying degrees of complexity
In-depth knowledge of Microsoft SharePoint On-premise or Online
Administrative Knowledge of the Office 365 suite
Knowledge of platforms such as NetSuite Open Air, Box, Skype for Business, OneDrive or Business, Telepresence
Strong technical skills (hardware, software, configuration) and DevOps support
Highly developed, process-oriented skills for troubleshooting and problem resolution
Dependable: able to work independently and consistently meet or exceed expectations
Adaptable: able to adjust work and communication style based on situational needs
Demonstrate an aptitude for critical thinking to included evaluation of ideas and synthesizing information into insights

127

IT Support Engineer Resume Examples & Samples

Support 1500+ users across our European region
Provision of the highest level of customer service
Initially responding to requests raised by users
Configure, maintain, troubleshoot and resolve desktop hardware and software related issues including peripherals
Creation, maintenance and ensuring compliance of documented processes
Actively involved in ensuring backup integrity
Actively involved in ensuring Anti-Virus systems are up to date
Work with IT Systems Engineers to configure, manage and maintain IT infrastructure, including network infrastructure, virtual and physical environment, server room environment etc
Maintain an accurate inventory of all IT hardware and software
Adhere to IT Purchasing procedures

128

IT Support Engineer Resume Examples & Samples

Primary role is first-level user support, via user-reported issues or calls for help arriving via phone and email request
Setup new facility infrastructure as part of larger team
Setup, upgrade, maintain end-user systems such as tablets, PC’s, laptops, thin-clients, printers, scanners, phones and similar, including relevant software applications
Diagnose software and hardware problems
Must be willing and able to learn new systems and applications
Must be very patient and willing to work with users to resolve issues remotely over the phone
Ability to troubleshoot, research solutions to new/unknown issues, and constant learning is a key ingredient to success
Pro-actively identify and prevent customer issues by identifying problems through sound troubleshooting skills; provide timely resolution to keep IT networks “highly available” per company SLA management guidelines
Work with other IT support staff to help resolve and reduce frequency of user-impacting system issues
Participate in IT projects as instructed by supervisor
Maintains up to date system/network documentation
Provides status and project reporting to supervisor as requested
Participate in a 24x7 on-call rotation team
Track, prioritize and document user requests using an IT support helpdesk and change control system
Microsoft Office, Exchange Server/Active Directory, Windows server and desktop
Desktop, Laptop and printer support methodologies
Network Monitoring Experience; Xymon, VMtools
RDP and HP thin client support
Wireless LAN/WAN technologies
Disaster Recovery methodologies
Must have strong and demonstrable troubleshooting and communication skills
Bachelor degree in technology or equivalent military experience
One or more years’ experience in a similar role is required
IT Certification(s) desirable; MCSE, CCNA, PMP
Business knowledge of general business applications
Demonstrate competency in tactical thinking with strong relationship skills
Work effectively in team environment

129

Senior IT Support Engineer Resume Examples & Samples

Provide project support and ensure transition of equipment and processes to Operations upon project completion
Responsible for the refresh and maintenance of the video infrastructure and services; collaborate with the UC Architect on new solutions and services
Main contact for major conferences (A/V, streaming, etc) with duties including event planning and coordination; create policies, procedures and checklists to streamline these efforts
Provide backup AV support. Handle in-call technical support issues; perform level 2 & 3 troubleshooting
Proactively troubleshoot, test and coordinate equipment and system repair as required. Assist with conducting site integrity, testing and participating in video conferencing as needed to ensure videoconference connectivity
Document AV designs (to include AV control, video, audio and networking schematics) as part of the engineering design package, and coordinate the design review and change process with team members and other company Technology Architects
Troubleshoots and resolves incidents and Service Requests, performs Change Requests, maintains administrative status within Service Now ticketing system
Manages the IT infrastructure build-out to support Facilities office relocations to include all voice telephony hardware, voice services, video conferencing, voice/data cabling, physical LAN/WAN data networking equipment installation
Provides support across the HDS collaboration environment including voice, video, and data networking services at local and remote offices
Participates in an on-call rotation for Operations escalations. Responds to automated and customer generated alerts within 10 minutes of receipt
A/V systems: Lync/SFB, Logitech, Smart rooms, Polycom, Creston, Lifesize, Biamp, etc
Conferencing end points: Lync/SFB, 0365, and Polycom
Audio conferencing: Web based, Skype/Lync, third party such as West
Audio visual basics: camcorders, lighting, placement of microphones and use of audio mixers for use in recording video. Video editing experience is a plus
Basic LAN networking
Unified Communication: Enterprise Voice, SFB,
Network and service management tools such as HPOV, SolarWinds, vendor specific tools
Bachelor’s degree in Computer Science, Engineering or other associated field preferred
5+ years of experience in A/V and UC services
Consultative and communications skills, design skills, analytical ability, judgment, and the ability to work effectively with client and other Information Technology staff, consultants, and vendors
Ability and desire to learn new technologies
Ability to diagnose level 2 tickets and provide problem resolution
Basic networking experience; how to build a LAN and its basic functions, reading a topology map and follow the needed steps
Certificates a plus: Lync, Skype for Business, LifeSize Video, Polycom, Cisco CCNA/CCNP

130

IT Support Engineer Resume Examples & Samples

Provision of the highest level of customer service to the users in SDL
Take ownership and responsibility of helpdesk calls until closed or escalated – maintain high quality of helpdesk entries including accurate and detailed notes, category etc
Will be required to visit Stuttgart office from time to time for on-site IT activities
Comfortable in handling and resolving IT issues from level 1 right through to level 3 troubleshooting
Maintain accurate inventory log of hardware and software assets
Knowledge of IT system reports/statistics and working procedures
Critical systems - Backup integrity. (Symantec Backup Exec, Veeam), Anti-Virus. (Sophos)
Critical systems – Virtual Servers (Hyper-V)
Design, Configure, manage and maintain IT infrastructure, including network equipment, MS and Hyper-V servers, switches, computer room environment etc
Configure, maintain and troubleshoot desktops (Win7/8), servers (2K3/2K8/2k12) and Macs
Maintain an accurate inventory of all IT Equipment
Adhere to IT Purchasing procedures ensuring all IT needs at sites are appropriately met in conjunction with the approved IT budget
Contribute to IT Operations Manual and other relevant documentation
Communicate effectively with IT management team, escalate issues appropriately
Ensure IT pages of the Intranet are updated effectively, including System Status Page, Failure Logs, and Change Control
Ability to communicate at all levels, Excellent verbal and written communication skills
Knowledge of PC hardware and peripheral
PC/Server hardware
PC/Server maintenance
Server hardware, good general understanding of network hardware
Operating System installation and support including Windows 7/8
Microsoft Server 2003/2008/2012 and Exchange Server administration
Knowledge of Active Directory, maintenance of user accounts and GPO management
Preferable experience with Symantec Backup Exec and SEP solutions and/or Veeam
Good understanding of internet technologies (WWW \ FTP \ EMAIL \ TCP\IP \ VPN)
Proven track record completing projects to time
High level of organisational skills and methodical approach essential
Demonstrable supervision skills would be advantageous
Good general knowledge of network equipment – cabling/switches/routers/firewalls
Good understanding of Microsoft core technologies Active Directory/TFS/SQL/Exchange
Excellent understanding of Virtual Server technologies – (Hyper-V) Major Advantages
Knowledge of ISO 9001/27001
Experience with Visual Studio and TFS Server
MCP/MCSE or part thereof

131

Associate IT Support Engineer Resume Examples & Samples

2-5 years of technical Helpdesk or equivalent experience, including supporting an Apple environment
Ability to configure ports and carry out basic telecom and network troubleshooting
Demonstrates ability to plan and document projects
A focus on end-user satisfaction over technical perfection
Personable and presentable demeanor, consulting experience highly desirable
Demonstrated ability to communicate at all levels of technical expertise and seniority, inside and outside the organization, both verbally and in writing
Bachelor’s Degree in Computer Science preferred
Customer focused and results driven

132

IT Support Engineer Resume Examples & Samples

As part of the Desktop Team, provide initial incident response to all helpdesk requests, for local and remote based users primarily in the US, but on occasion to our global offices as well. Assess the impact and criticality of issues and, if able, ensure best effort is put forth to resolve the issue
Perform daily ticket maintenance and management. Proactively follow up on requests, annotate tickets as appropriate with progress and status, and ensure the requestor stays informed
Building of end-user computers; deployment, upkeep, and troubleshooting of peripherals, desk phones, and mobile devices
Assist with controlling hardware, software and telephone inventory
Maintain, upgrade or replace hardware and application software to meet business needs. Pay special attention to time sensitive business requests and make smart decisions to ensure minimal user impact for their regular work day
Participate in the creation and maintenance of documentation, work instructions and configuration standards. Ability to make pragmatic recommendations on system and process enhancements
Assist with basic maintenance and support for user account administration, e-mail, VPN, telephony, meeting collaboration, print/fax, end-point security
Support audio visual components used in conference rooms (Polycom, Extron, Crestron, etc)
Excellent written and verbal communication skills with an emphasis on strong phone and customer service skills
Strong process, time management and organizational skills
Strong Microsoft Office skills, particularly Outlook, Excel and Word
Strong knowledge of Windows desktop operating systems (W10 & W7) and all applications and functions native to Windows
Strong knowledge in building and repairing all components of desktop and laptops
An understanding of TCP/IP and networking, including standalone and networked printers
Experience in managing Active Directory objects and Exchange 2010 Administration of mailboxes and Distribution Groups
B.A in an Information Technology discipline and relevant working experience
A minimum of 4 years experience in a desktop support role is required
A background in customer service is a plus
Knowledge of the financial markets would be advantageous
ITIL V2 or V3 Foundation Certification desirable

133

Senior IT Support Engineer Resume Examples & Samples

Installing and supporting PCs, laptops, printers, peripherals, and connected equipment in an IT Enterprise environment comprising 6,000 8,000 users
Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Applying basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in windows 7 & 10 print server environment to include multi-function printers using Web Jetadmin
Upgrading end user computer systems ensuring no data loss
Bachelor and 4 years of experience or 8 years of equivalent work experience in-lieu of education will be considered
Team player with good communication, organizational, and strong interpersonal skills
Must be oriented to customer service and have the ability to work in front of the customers, utilizing remote tools, and through email

134

IT Support Engineer Resume Examples & Samples

Lead infrastructure and software projects and coordinate the necessary technical deliveries in partnership with peer teams in IT
Participate in the successful implementation of future technologies involving digital trends
Manage/coordinate the delivery of key IT services for engineering groups
Provide user support and administration for engineering tools, their deployment and licensing on Linux and Windows
Manage the configuration and deployment of workstations and servers to meet the needs of various engineering groups
Assist in the design and management of specific development networks
Support complex server equipment for managing both physical and virtual resources
Work with vendors and technical support organisations to coordinate troubleshooting process for all hardware and software related issues in a timely manner
Support the procurement process and use of internal tools for hardware and software acquisition as required
Maintain systems to current IT security standards including patching and hardening tasks
Travel occasionally to participate in local and European operational improvement workshops
Knowledge of application deployment including client-server components
Experience in Linux/Windows integration including SSH, LDAP, Kerberos, NFS, NTP. . (Knowledge of AIX is advantageous)
Experience of working in a project environment in IT, including requirements capture and activity planning
Previous experience of a customer facing role with strong organizational, communication, and leadership skills
Sound understanding of good security practice and configuration
Knowledge of virtualisation technologies (e.g. VMware, Citrix)
Understanding of LAN/WAN networks
Basic scripting (e.g. BASH, PERL, PowerShell)
Use of relational databases including SQL
BA/BS Degree in a technical field or equivalent practical experience
+ If you do not have the relevant experience with these technical skills, systems, and technologies, please refrain from applying for this role +++

135

Senior IT Support Engineer Resume Examples & Samples

Bachelor or Master’s degree in Computer Science or related
Experience at working in support roles for at least 5 years
Proficient at SQL
Proficient at Windows server, Apache, IIS, Tomcat, MQ,
Agile & teamwork approach
ITIL Foundation certificate

136

IT Support Engineer Resume Examples & Samples

Provide the necessary IT services support as required by computer users
Provide IT-related service support for production teams
Provide Servers, PABX, LAN Switches and LAN, share printers setup/maintenance for users
Data backup and log checking
Develop and conduct IT training to the users community
To tracking call and follow-up until problem is resolved
Overall call and service request status updating on any queries from end users
Minimum 3 years of working experience, preferably in IT support discipline
Proficient knowledge in Windows Server 2000/2003, AD, GPO and Windows applications
Profound knowledge of SQL7.0 or above, Paradox 8.0, Delphi 7.0 and Unix script setup
Fluent in written and spoken Chinese/English

137

IT Support Engineer Resume Examples & Samples

Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Provide prompt and accurate feedback to customers and management
Ensure proper recording and closure of all issues in ticketing system
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Creativity: You must be able to think of new systems and new ways to work. You must be able to think creatively and ask the right questions
Problem-Solving Skills: Engineers work to develop new solutions to problems. You will need the skills to identify the source of the problem and create and test solutions
Teamwork: Engineers will be part of a team in developing systems, fixing problems or creating solutions. You will need to work well with others to get the job done
Listening Skills: Listening to workers, teammates and management is crucial to an engineer's job
Communication Skills: You must be able to communicate your plans, thoughts, and rationale in your job. Good communication skills will help you greatly in accomplishing your job
The ability to manage time

138

IT Support Engineer / Mccann Resume Examples & Samples

Responsible for all 1st and 2nd line support queries, problems and incidents, utilising all available support materials and expertise to try and successfully restore systems to full working order
Responsible for accurate in call logging providing details on resolution and lessons learnt
Responsible for resolving issues promptly and efficiently coupled with a sound technical trouble shooting capabilities
A strong emphasis is on 2nd line client-based support for business applications on PC, Mac and Smartphone
Ideally you will have related MAC or PC certifications (MCITP, ACTC). A cross-platform expertise is essential as they have a 50% Windows, 50% Mac environment and a large number of users. This is primarily a user / desktop support role but you will also become involved in additional projects
Ability to relay complex technical information to non-technical staff
Up to date with the latest technologies
Solid understanding of the importance of meeting tight deadlines
Core personal attributes should include being logical, outgoing, highly organised and service-orientated IT support professional
Knowledge and 2 years’ experience of Windows 7/8/10 and Mac OSX client
Experience in troubleshooting DTP applications including Microsoft Office, Adobe Creative Suite /CC/CC2017
Knowledge and experience of active directory tools (ADUC)

139

Associate IT Support Engineer Resume Examples & Samples

Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
Assess the need for and implement performance upgrades to end user workstations, including the installation these upgrades (for example memory)
Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment
Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems
Work with the company’s helpdesk on assigned problem/IMAC tickets
Answer to and perform IMAC requests as they are submitted through the service desk
Deploy software through SCCM (SMS)
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations
Accurately document instances of desktop equipment or component failure, repair, installation, and removal
Interface with third-party support and equipment vendors
Position will also provide support to the Executive Team as needed
Some travel could also be needed at times to support special functions or locations
Associate Degree in information technology, or related field (or equivalent experience)
Minimum of 3 years of IT Desktop Support experience
Microsoft Certified Desktop Support Technician (MCDST) or Microsoft Certified Technology Specialist (MCTS) certification for Windows 7 highly desired
A+ certification highly desired
Strong technical skills in supporting x86/x64 hardware platforms
Ability to quickly trouble-shoot and resolve problems
Experience working in an Active Directory environment including SCCM
Experience with desktop virtualization (e.g. Xen) preferred but not required
Concentrated focus on defect reduction and quality of services
Excellent customer relations and customer support skills
Experience working in a team-oriented, global, collaborative environment

140

IT Support Engineer Resume Examples & Samples

4+ Years of IT Support experience
1+ years supporting Mac OS
Working understanding of TCP/IP and LANs. Basic

141

Production IT Support Engineer Resume Examples & Samples

Own and manage support incidents end-to-end, working with users and technical stakeholders to communicate and resolve incidents
Understand the real estate business, communicate with business users and troubleshoot their problems
Work on Unix, Java and SQL defects
Conduct root cause analysis on incidents and ensure that the problem management process is followed through upon
Work with infrastructure teams to manage and support server maintenance, downtime and testing
Work evenings and weekends as and when required
Develop tools to automate systems in production
Proven ability to operate under own initiative
Unix scripting/commands, Shell/Perl scripting, Java, C, hands-on experience on JDBC
SQL performance tuning and stored procedures on Oracle and SQL server
Knowledge of Spring, JMS and the major java technologies a plus
Excellent organization and communication skills
Bachelor of Engineering or Bachelor of Information technology

142

IT Support Engineer Resume Examples & Samples

Installation/configuration/troubleshooting/testing of proprietary applications
Resolve customer reported issues and inquiries, by local travel to customers' sites or remotely via secure connectivity to customers' systems
Maintain records of daily communications, document problems, configuration information and resolution
Perform scripting modifications in local databases using Microsoft Access, SQL Server and Oracle database
Maintaining customer relations via phone or in person with various customers' users and personnel
Troubleshooting of Microsoft Windows and Linux operating systems
Troubleshooting of network environments
Providing technical assistance to other support engineers and customers
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Develop training materials, documentation, procedures and train users in the proper use of hardware or software
Confer with staff, users, and management to establish requirements for new systems or modifications
Must be able to provide on-call customer support on a rotating basis
Candidate must have a valid California driver’s license and reliable transportation for periodic service calls to customers sites; and capable of transporting and delivering computer hardware systems to customers' sites
Candidates must be able to occasionally move and lift computer equipment

143

IT Support Engineer Resume Examples & Samples

Following global IT standards and policies, procure, configure, setup and troubleshoot PCs, laptops, thermal printers, laser printers, and other hardware and software as required by the ModusLink location
Contribute to and emphasize the importance of global IT standards and policies in support of the business and operations
Provide tier I and II technical support for Service Desk reported problems for the ModusLink location and coordinate with global IT for Tier III reported problems to ensure timely, SLA based resolution for IT incidents
Provide PC software training and support as directed by global IT service delivery teams and as requested by the ModusLink location
Deliver IT support for remote and home based employees and ModusLink resources as required by the local ModusLink location and in accordance with global IT standards, policies, and procedures
Manage any local IT responsibilities for projects and go-live activities as outlined in the onboarding project planning and operations requirements in collaboration with global IT
Coordinate escalation of issues for IT support to regional and global IT resources and teams
Respond to local production issues as needed to support engagements with global IT resources and / or vendors
Manage any local vendor relationships for local services as needed
Ensure customer satisfaction with timely, accurate, professional service and support
Partner with the business and operations to provide liaison and coordination with the global IT group to represent business requirements while bringing global IT solutions to the sites for value add to the business and operations
Bachelor’s degree in Computer Science, Networking or Engineering or equivalent is preferred but not required
Minimum of 3 years of experience in Computer/Technology industry
Must be able to read, write, and speak in English to communicate with global team
Supplemental course work and evidence of continuous learning related to key disciplines associated with position such as MCP, CNA, CNE, or MCSE certifications preferred
Good software and hardware troubleshooting skills
Demonstrated understanding of technical/web environments
Working knowledge of Windows operating systems and profiles
Analytical, problem solving, and conceptual skills
Teamwork and interpersonal skills
Presentation skills preferred but not required
Good verbal and written communication skills and ability to express complex technical concepts in terms that the business unit can understand
Must be a team player, and demonstrate an ability to be flexible, collegial, and passionate
Thrives in a somewhat unstructured hands-on environment that demands a consultative approach spanning multiple environments while maintaining adherence to global IT standards and policies
With help of IT management and senior colleagues, ability to coordinate multiple projects and activities simultaneously

144

IT Support Engineer Resume Examples & Samples

Support, troubleshoot and repair all desktop, telcom, AV & computer equipment
Support for all requests for moves, additions, and changes for Telco and computer equipment
Support all network equipment from the data switch to the actual endpoint, computers, phones, printers and fax machines
Update the service management system to track all incidents and requests
Build new computer systems and maintain DB for asset tracking
Create and maintain software images for user PC’s and test and evaluate new items as they become available
Deploy and encrypt laptops for field use
Process Telcom and computer hardware and software requests
Test and evaluate new technologies and be prepared to adopt and test as the company evolves
Experience providing technical support to remote user populations
Ability to support users in a clear and respectful manner both over the phone and in person
Ability to communicate clearly, both verbally and in writing, with non-technical users
Excellent customer service and interpersonal skills
Significant knowledge in Microsoft (MS) Windows Operating systems, Microsoft Office, Active Directory, Exchange/Outlook and other MS products
Experience with LAN/WAN TCP/IP networks, and Cisco VPN
Ability to resolve application issues, handle virus situations, and troubleshoot and
Minimum 3+ years of experience working in an enterprise IT environment or military environment diagnosing and resolving various computer hardware and software related problems
Solid understanding and at least 1 year of experience working with Active Directory, TCP/IP, DNS, VPN, Citrix and the Internet
Experience providing telephone support in an enterprise IT environment is required
Experience utilizing Helpdesk ticketing system (Cherwell preferred)

145

IT Support Engineer Resume Examples & Samples

Manage incoming requirements for the existing platform, ensuring successful deliveries
Manage projects related to this activity
Remain aware of competing solutions within the market place
Help to deliver technical solutions in particular integration into the UBS environment

146

IT Support Engineer Resume Examples & Samples

Acting as first point of contact for all end users’ HW/SW or other technical requests: diagnose and issue resolution
Managing the deployment of computers, SW installations, configurations and upgrades
Administrating network user accounts and mailboxes
Supporting the roll-out of new applications
Managing IT equipment supply
Deliver IT training for the company’s new comers

147

IT Support Engineer Resume Examples & Samples

Knowledge of all current Windows operating systems
Knowledge of Telephony equipment VOIP on Mitel
Solid understanding of Ethernet/LAN/WAN/IP networking software and hardware
Strong PC diagnostic and troubleshooting skills required
Excellent knowledge of MS Office Word/Excel/Outlook desktop programs
Ability to work with both technical and non-technical personnel to solve network problems
Required availability
To be on call
To work long hours if necessary in case of serious system/network malfunction
Demonstrated analytical, written and oral communication skills in the English language
Detail oriented
Comfortable with multi-tasking
Excellent follow through
Linux (Redhat) experience a plus
VMWare experience a plus
MS Powershell experience a plus
A Bachelors Degree or Equivalent experience/education relative to the position
Must have a minimum of six years experience in system/network/security administration desired

148

IT Support Engineer Resume Examples & Samples

Provide needed desk side support and daily site IT leadership guidance for regional key sites designated by Leadership IT Support program lead
Partner and assist with global issues as needed
Monitor the ticketing system and ensure timely assistance is provided to business end users
Deploy, support and troubleshoot issues with equipment including workstations, servers, phones, mobile devices, printers, scanners, faxes and multifunction devices
Advise end users (including executives) on technology best practices and perform preventative maintenance in conjunction with Global IT standards and Leadership IT Support recommendations
Setup, support and train end-users on mobile devices and wireless technology
<25% travel may be needed
5-7+ years of experience supporting infrastructure within a large environment
Excellent leadership and communications skills

149

IT Support Engineer Resume Examples & Samples

Provide in-office IT support for Red Hat associates with the following
Troubleshooting skills on Linux, Mac, and Windows
Technical knowledge of a variety of audiovisual systems

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