Business Process Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the business process job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

A Collier

Alfonzo

Collier

399 Guadalupe Junction

Dallas

+1 (555) 291 2485

399 Guadalupe Junction

Dallas

Phone

p +1 (555) 291 2485

Experience Experience

Houston, TX

Business Process Engineer

Houston, TX

Steuber and Sons

Houston, TX

Business Process Engineer

Provide process management SME knowledge and support ongoing process improvement. Provide consultancy to external teams
Provides constant, ongoing communication to ensure barriers/obstacles to business process improvement are removed and necessary support is always provided
Analyze and improve business processes to improve overall workflow efficiencies and effectiveness
Work with IT project managers and business analysts on scope review and overall project management
Assist the customer in creating and applying enterprise-level business process models to support performance improvements in their organization
Provides regular and ad hoc process workflow and operational efficiency reporting for management
Assist others in the development of the necessary programs and projects for implementing change and executing agency transformation

Houston, TX

Associate Business Process Analyst

Houston, TX

Balistreri, Fisher and Erdman

Houston, TX

Associate Business Process Analyst

Support long term activities by influencing or providing input to forecasting and planning discussions; developing audit work plans
Through project management apply process modeling tools, change management and process improvement methodology to assigned projects
Assist with back-end configuration, support and maintenance of Performance Management tool
Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
Assist cross-functional teams with problem resolution and provide consultative services and guidance
Create, control and improve end-to-end business processes
Understands and applies Information Technology standards to daily support and project implementation activities

present

Philadelphia, PA

Business Process Analyst, Senior

Philadelphia, PA

Simonis-Tremblay

present

Philadelphia, PA

Business Process Analyst, Senior

present

Design, develop and execute automation test scripts using the BPT automation framework of UFT
Develop material for report outs on TO ICC performance to other forums such as the TPC and BPR
May lead continuous improvement projects, determine scope, budget, timeframes, form teams, assign tasks, manage resources and issues
Project Management: May lead projects, determine scope, budget, timeframes, form teams, assign tasks, manage resources and issues
Quality Assurance: Develops and updates quality standards, monitors quality, identifies issues and recommends improvements
Develops and tracks business process related metrics. Develops and maintains standard, custom and ad-hoc reports
Business Process Improvement: Business process improvement activities in support of the business, including process mapping and re-design

Education Education

Bachelor’s Degree in Business Administration

Northeastern University

Bachelor’s Degree in Business Administration

Skills Skills

Ability to work in and around an office environment, but also be comfortable in 'rolling up your sleeves' on the production floor
Knowledge of workflow automation and workflow automation tools
Proficient in Microsoft Office and AutoCAD
Ideal candidate can use Engineering experience to solve complex challenges and can lead teams to implementing solutions
Visual and manual dexterity to perform daily computer functions
Ideal candidate should excel at building relationships and selling the importance of Business Excellence/Continuous Improvement - be both passionate and aggressive at how the work is approached
Experience with workspace layout, ergonomic studies, and lean manufacturing
5-10 years experience working as a lean facilitator or Green Belt or related experience
Use of OnBase for Workflow development

Create a Resume in Minutes

15 Business Process resume templates

Read our complete resume writing guides

Business Process Reengineer Resume Examples & Samples

Self-starter, motivated, wants to make a difference
Creative thinker, generates ideas to drive forward
Six Sigma
IT Service Management
Organizational change

Business Process Team Lead Resume Examples & Samples

Bachelor's Degree or equivalent work experience, preferably in systems analysis & design in the Financial Services Industry
Experience with Mortgage processes and procedures a significant bonus
Minimum2-3 years in systems analysis and design
Familiarity with various methodologies for analysis and design
Experience in business process transformation required. (BPR, Six Sigma, Lean)
Demonstrated ability to exercise independent judgment and creative problem solving techniques in a highly challenging business environment
Strategic mindset and ability to drive both strategic and tactical efforts as necessary
Excellent computer skills with a working knowledge of a variety of software, including project management (MS Project), flowcharting packages (For example: Visio, Holosofx, IBM WBI Workbench, iGrafx, ARIS, webMethods BPMS, TIBCO) and other MS Office tools such as Word, Excel, PowerPoint and MS Access. Business Process Management (BPM) tool experience. (Pega, Mega, Enterprise Architect)

Card Services Business Process Senior Analyst Resume Examples & Samples

Bachelor’s degree with focus in business, finance, risk management, engineering, quantitative analysis, pre-law, or related areas required
Fundamental relational database and SQL skills preferred
Strong, detailed and precise communication skills including written, verbal, business and technical
Knowledge of MS Office related products such as PowerPoint, Excel required

Lead Business Process Re-engineer Resume Examples & Samples

Execution of business process review, improvement and re-engineering activities
CMMI
ITIL v3
Previous involvement in an ITIL Continual Service Improvement Program

Lead Business & Process Architecture Resume Examples & Samples

Strong Interpersonal and relationship skills
Good negotiation and influencing
Excellent Communication and Presentation skills
Excellent Planning and Organisation skills
Ability to see big picture and get into the detail
Previous Compliance experience – understand the Client Regulatory requirements for Corporates
Understanding and experience in the End to end Client and/or Product On-boarding Process
Client servicing and or on-boarding – having worked within technology and operations teams
Previous experience in influencing and directing people across the Firm
Consulting or Corporate Banking experience
Worked in Corporate environment – understand the Corporate Business Business analyst/Project Management Experience

Business Process Re-engineer Resume Examples & Samples

Business Process Re-Engineer (Associate level) will be responsible for the overall quality of end-to-end process and workflow in support of analyzing and re-engineering Infrastructure provisioning and development business processes
The Business Process Engineer will participate in delivering all aspects of business process analysis and solutioning, process design & measurement and workflow development/implementation
Wants to be a change agent, make improvements
Ability to collaborate in a global matrix managed organization

Senior Manager OF Business Process & Controls Resume Examples & Samples

Ensuring all identified Sarbanes-Oxley ( SOX) / operational controls are operating effectively
Assist in coordinating walkthroughs and documentation for both SOX and operational reviews including revenue recovery reviews
Manage all controls efforts in terms of proper documentation, testing, and remediation reporting to the Director of Business Process & Controls
Assist in performing periodic monitoring controls which includes addressing identified weaknesses, open internal audit points and gaps in the control environment
Assist in both streamlining and strengthening the internal control environment
Provide/identify best practice framework of controls for significant processes
Identify process improvements across all significant processes globally
Plan and Perform third-party reviews
Minimum 8 -10 years professional experience (Big 4 Firm experience is a plus)
Team Player mindset
Strong communication skills (speaking and writing)
Strong follow-up skills/Doer Mentality
Ability to interact effectively with team leader, team members and key stakeholders
Willing to travel (estimated 15% - 30%)
Experience in performing Third Party reviews
CPA preferred but not required/Professional designations (e.g.- CIA, CISA)
Strong audit and controls background
Media experience preferred but not required
Strong report writing skills

Business Process Controls Manager Senior Resume Examples & Samples

Manage the full business process control lifecycle to fully understand business process control effectiveness and control needs
Coordinate independent process reviews to validate controls and identify enhancement opportunities
Identify and quantify control improvement opportunities, ensuring that efforts are prioritized to meet key business objectives
Manage action plan creation and closure, ensuring business risk is appropriately mitigated by action plan tasks
Facilitate control design efforts, interacting with internal stakeholders and cross-functional groups within the business as needed
Participate in NCE business controls strategy and standards development
Foster strong partnerships with strategic NCE stakeholders across Audit, Compliance, Corporate Fair Lending, Risk, etc
Monitor business process control performance, raising key concerns in a timely manner
Ensure appropriate staffing levels and organizational structures are in place to support the control agenda
Minimum 10+ years of experience in financial services or a control discipline
Strong leadership skills, with the ability to innovate, communicate new ideas and inspire support amongst teams
Extensive knowledge of control functions and standard practices
Significant experience reviewing and analyzing regulations and policy requirements for applicability to business process and procedures
Strong communication skills, with the ability to effectively interact with all levels of Management
Excellent relationship management and negotiation skills

VP-bpo / Business Process Outsourcing Resume Examples & Samples

Sales Strategy formulation and implementation for the various business vertical
Sales Target Achievement
Account Management & Governance
Industry and Market study

Senior Business Process Engineer Resume Examples & Samples

Define and execute change agenda streams
Minimum 10 years of experience with a Bachelor's Degree. Master's Degree a plus
Process re-engineering experience preferred

Business Process Re Engineer Resume Examples & Samples

The business process engineer will support operational resources in improving the process flows, workflow and reporting associated with the transformation activities and ongoing management of business Processes
CMMI a plus
Six Sigma a plus
Broad technical background/remit
Knowledge of business process review, improvement and re-engineering theory and procedures
Negotiating skills, pragmatic approach

Business Process Re-engineer Resume Examples & Samples

Experience developing & implementing business processes in one of the following areas in a SAP environment is essential: Order Management, Logistics, Supply Chain and/or Planning
Good business acumen
Proven track record in managing and implementing Business Process Re-Engineering projects in a SAP environment
Ability to prioritise and manage workload within strict deadlines
Strong planning and organisation skills
Proven ability to interact with internal and external stakeholders
Capable of building relationships with internal and external stakeholders
Delivering solutions with strong customer service focus
Must be able to work on own initiative
Commercially focused and self-motivated
Ability to drive change

Account Maintenance Project Business Process Re-engineer Resume Examples & Samples

Analyze business processes and recommending new design changes to existing business processes
Conduct requirement, options and solution walkthrough with stakeholders
Conduct workshops and provide subject matter guidance and assistance to project and product team
Prepare training material and conduct trainings to internal staff and project team on various aspects of subject/business unit and functionalities
Work with Business Integration manager on change impact and trainings on business requirements

VP, Claims Business Process & Technology Resume Examples & Samples

Design, implementation and monitoring of claims controls, process and guidelines
Serve as business owner of all claims IT projects, from developing the strategy to project close
Manage coordination, interfacing and communication with internal business partners on disability operations and initiatives
Empower employees to challenge the status quo, driving continuous improvement and high levels of efficiency throughout the organization
Provide leadership and direction on key strategic GI Claims initiatives
Build and maintain effective relationships and feedback mechanisms with sales, operations and other business units that successfully balance claims management effectiveness and efficiencies
Minimum of 10 years group insurance industry experience. Must have claims knowledge of group Life and Disability in the large case (5,000+ lives) and Premier market (500-4,999 lives) segments
Excellent leadership skills necessary to drive change and innovation while maintaining staff motivation and engagement
Proven collaboration and influencing skills with ability to get work done through others across the enterprise and group insurance
Demonstrated ability to develop, lead and execute on claims strategies that will increase claims effectiveness and the customer experience
Strong organizational, analytical and problem solving skills; demonstrated ability to think about business problems in new ways and clarify key issues in complex situations
Disciplined execution and delivery skills with experience driving accountability and ownership into every level of the organization and influence others across the organization not directly under their control
Experience acting as a key decision maker and member of a business leadership team
Keen understanding of the insurance industrys best practices
Ability to attract, recruit, retain and develop high performing talent
Excellent communication skills and strong attention to detail, with ability to translate strategy into actions and effectively execute to achieve desired outcomes

Senior Business Process Engineer Resume Examples & Samples

Achieving operational objectives by contributing information and recommendations to strategic plans
Deploying process improvements leveraging Six Sigma, LEAN, facilitation techniques
Bachelor’s degree in a Business related discipline or equivalent work experience
Six Sigma Black Belt certification a plus
PMI, Prince2 or similar certification in Project Management
Facilitation and/or Microsoft Accelerate experience
Experience with Microsoft Project and Project Server
Passion for process improvement and coaching people

Business Process Engineer Resume Examples & Samples

Show the ability to decompose complex problems down into actionable solutions
Have expertise in industry recognized process improvement methodologies such as Lean Six Sigma
Have the ability to identify, adapt, or create data sets to measure performance and effectiveness of process change over time
Exhibit competency in the fundamentals of data analysis, the design of experiments, and statistical process control
Have familiarity and experience with project management, leading meetings, and ensuring the timely delivery of project requirements
Have the ability to work with unstructured information to create compelling and accurate data visualizations

Css Gida Global Business Process Re Engineering Lead Resume Examples & Samples

Design, Develop and execute the business process re-engineering plan to meet saves commitments, track results and manage overall portfolio
Identify key opportunity areas and size the estimate for capacity creation, which will lead to HC and $ efficiency
Support GIDA Global Head of Strategy and Reengineering to develop governance and management strategy to achieve productivity savings and execute the overall business strategy
Drive adoption and delivery of Resource & Location Strategy for GIDA
Meet and manage financial commitments, such as productivity and expense targets ensuring information is reported for each product and region in a timely and accurately
Leverage existing CSS BPR programs like Bright Ideas, Innovation Café, Citi Lean training to create a grassroots level re-engineering culture in GIDA. Develop new and incremental BPR programs that might align even better to GIDA skill sets
Identify and assist with implementing tools to automate metrics and productivity reporting. Also tool to drive and measure the overall business objectives for re-engineering
Continuously improve existing products/services to identify potential savings, eliminate waste and improve processes
Represent GIDA on the CSS Re-engineering Council and other business initiative councils focused on re-engineering and process improvement
Responsible for planning long-term and short-term business objectives including the Shared Services Value Contribution model and maturity assessment of all CSS products
Knowledge of Shared Services, GIDA products are an advantage in addition to industry best practices, the ability to research information, financial acumen to constantly look for economic opportunities through strategic initiatives, ability to run cost / benefits analysis for large initiatives and recommend option
Ability to travel approximately 20 – 30% of the time
Knowledge of Shared Services in addition to industry standards/best practices
FP&A-like skill set is a distinct advantage
Strong understanding of Lean or Six Sigma techniques is a distinct advantage, though Lean certification is not required
This role requires broad based knowledge and skill sets that can lead top-down productivity strategy (like identifying opportunities through process deep dives) as well as build a bottoms-up, employee-driven business process re-engineering culture
Having critical skills to deliver against the targets requires significant experience and leadership maturity to draft, execute and track progress for the GIDA Global Head and GIDA Head of Strategy and Execution, Product and Regional Heads
Developed communication and diplomacy skills and an ability to persuade and influence
Understand branding and talent development
Have a broad based knowledge and skill sets
Critical skills to deliver against the targets and significant experience and leadership maturity to draft and execute plans with the GIDA Global Head and GIDA Head of Strategy and Reengineering, Product and Regional Leads
10+ years of related professional experience with diverse experience across the Shared Services industry, functions and/or businesses
Clear understanding of financial acumen to constantly look for economic opportunities through strategic initiatives, ability to run cost / benefits analysis for large initiatives and recommend options

Specialist, Business Process Resume Examples & Samples

Extensive working knowledge of Microsoft product suite (Word, Excel, Visio, and PowerPoint)
Proven organizational skills with the ability to be involved in multiple projects at the same time
Thrives in a collaborative environment
Strong communication skills (oral and written) Questions current process in a professional manner in an effort to improve efficiencies, workflow, and user experience
Ability to work and communicate with C Level executives as well as project team members effectively
Desire and initiative for problem resolution
Knowledge of Eagle Investment Accounting Platform. Eagle Star and Eagle Pace required, other modules preferred
7-10+ years in related financial industry middle or back office operations
3-5+ Years of Eagle related experience, additional Accounting platforms considered

Business Process Analyst, Senior Resume Examples & Samples

Design, develop and execute automation test scripts using the BPT automation framework of UFT
Coordinate with QA teams in Business and Technology blocks to ensure full coverage of testing and test result validation
Actively participate and sometimes conduct team status meetings
Bachelors degree in Computer Science or related field of study or equivalent relevant experience
Minimum of 3+ year’s hands-on experience in automation testing using QTP/UFT or equivalent tool
Proficient in designing, developing and executing automation test cases
Must possess strong interpersonal and communication skills (written and verbal)

Business Process Change Lead Resume Examples & Samples

10 years ago when the system was implemented to replace a number of discrete business systems and databases. Many of these customised processes are not specific to the BBC and will exist in the new system, but maybe in different formats. For these we will need to understand the transformation required to information and workflows in order to move to the standardised out-of-the-box processes. For others, where there is no equivalent in the new system, we need to understand the real business reason behind the requirement to ensure we are clear what is required and understand the need for the investment in the custom code. There may be a different and simpler way to do this that requires less custom code and moves us closer to standard workflows
Experience working on complex change programmes
Successful delivery of process changes within a complex multi-divisional environment involving multiple stakeholders
Knowledge and experience of Broadcast Management Systems
Process mapping and information flow analysis experience
Knowledge of data schemas and an understanding of how data flows through a system
Experience using data flow mapping to deliver business change
Experience analysing alter

ESM Senior Business Process Analyst Resume Examples & Samples

Interpret and analyze client's business requirements for multiple applications within Enterprise Spend Management (ESM) by utilizing project management, business and technical skills
Lead analysis effort to formulate, define and design solutions for complex business problems working directly with IT Application Development
Oversee and evaluate the implementation of new releases, system modifications and enhancements for multiple applications within SMS
Utilize multiple report writing tools to develop moderate to complex reports for all applications within ESM
Function as subject matter expert and primary business contact for all ESM applications
Determine and implement linkages to enable data to flow through and between various modules of the spend management platform
Oversee and facilitate workflow changes to match contract process and audit requirements considering the solutions interdependencies
Maintain an expert knowledge of assigned solutions and a working knowledge of all other applications within ESM
Maintain an expert knowledge of user acceptance testing processes and execution skills
Maintain a working knowledge of business and operational concepts for all ESM clients to add value in analyzing complex and highly integrated projects
Stay abreast of the latest technology and “best practices” in the solutions marketplace for multiple business solutions within Enterprise Spend Management. Work with Ariba's best practice center to serve as the platform knowledge resource for ESM
Bachelor's degree in business or related field or equivalent education and related training
Seven years of related experience as a business or systems analyst
Comprehensive understanding of enterprise-wide computing solutions
Resourcefulness in multi-tasking, anticipating needs, developing creative solutions, and researching/ synthesizing information to resolve problems with minimal supervision
Effective verbal and written communication skills with the ability to articulate complex technical concepts in easy-to-understand business terms
Excellent analytical, conceptual, and problem solving skills
Demonstrated ability to work independently and as a member of a cross-functional team
Capacity to acquire complex technical concepts through training and self-study
Master's degree in Business or MIS

Business Process Engineer Resume Examples & Samples

Define, implement and maintain business policies and processes to meet organizational strategy, vision and goals
Discover and implement methodology and technology to support innovational process governance framework
Develop and maintain process models, process maps and all associated documentation
Analyze existing business processes to evaluate current capabilities and identify inefficiencies and improvement opportunities
Reengineer existing policies and processes to ensure global alignment and alignment against organizational strategy, vision and goals
Develop a change management strategy based on a situational awareness of the details of the policy and process change and the groups being impacted by the change
Develop initiatives for continuous business process simplification and improvement
Facilitate workshops to understand real business needs
Develop policies and processes for new programs and initiatives
Ensure compliance with customer and company standards (Example: SOX, ISO)
Apply appropriate industry tools and methodologies to carry out business process analysis, re-engineering and change management activities (Example: LEAN)
Drive definition and measurement of metrics related to policy and process
Collaborate with cross-departmental teams in the design and execution of policies and processes
Develop and execute on the optimal process governance needed in the organization
Create process standards and share best practices across the organization
Lead senior leadership and cross-functional business teams in the identification, assessment, development and validation of policy and process improvement opportunities
Streamline enterprise wide processes and eliminate redundancies

Business Process Engineer Resume Examples & Samples

Bachelor’s degree or equivalent experience of minimum 2 years
Working knowledge of Object Oriented programming (Java, C#, etc.), JavaScript and VBA
Working knowledge of web based applications
Basic knowledge of IT infrastructure and database interaction
Strong communication skills. Must be able to communicate with technical and non-technical audiences
Strong project/time management and organizational skills required
Goal oriented with strong attention to detail
Ability to work and grow in a fast-paced, team oriented environment

ESM Business Process Analyst Resume Examples & Samples

Interpret and analyze LoB needs for solutions within Enterprise Spend Management (ESM) by utilizing process management, business and technical skills
Oversee and evaluate the implementation of new releases, modifications and enhancements for assigned applications within SMS
Formulate, define and design requirements for moderate to complex business problems for assigned applications within SMS
Develop and execute user acceptance test plans, test specifications and test cases for multiple applications within SMS
Utilize multiple LoB report writing tools to develop moderate to complex reports and files for applications within SMS
Provide support for multiple applications which include problem research, analysis, and resolution
Maintain a working knowledge of business and operational concepts for clients of assigned applications to add value in analyzing complex and highly integrated projects
Five years of experience as a business or systems analyst
Project management knowledge
Comprehensive understanding of computing technology
Good analytical, conceptual, and problem solving skills
Demonstrated ability to work independently and as member of a cross functional team
Ability to travel as needed, occasionally overnight

Business Process Analyst Graduate Intern Resume Examples & Samples

Verbal, written, and presentation skills; Microsoft Office, Excel PowerPoint, Visio, Project
Planning & Organization skills
Knowledge/Experience in documenting business processes
Knowledge/Experience in building dashboards & reports on KPI’s

Business Process Reengineering Analyst Resume Examples & Samples

Engage with the global IT management and staff to identify scope and deliver new processes
Analyze business functional requirements to ascertain required information, procedures and decision flows
Develop routine metrics that provide data for process management and indicators for future improvement opportunities
Assist management in the assessment of degree of risk impact, timeframe, and cost of re-engineering required in achieving the desired future state
Identify candidate processes for re-design; prototype potential solutions, provide trade-off information, and suggest a recommended course of action
Provide guidance in defining new requirements and opportunities for applying efficient and effective solutions
Provide guidance in developing and integrating process and information models between processes to eliminate information, process and redundancies
Manage communications across stakeholders, subject matter experts, executives and other internal groups through effective written and verbal communication
Plan and manage the business change management and user acceptance of new tools and processes into the business teams – partnering with the regional IT teams to implement the change management plan including items such as communications, training, support plan and user documentation
5 years of project management, business analyst and business process reengineering roles
Experience planning and executing business change management utilizing cross-functional collaboration
Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows based to support the business requirements
Certification in a standard framework such as ITIL, BOST or Six Sigma
Sound skills in business process mapping, business process reengineering, requirements gathering and management
Interpersonal skills to communicate with users, management and executives

Junior Business Process & Data Analyst Resume Examples & Samples

Analyzes data and populates reports
Supports internal and external staff with data and other business needs
Demonstrates strong desktop skills; with a focus on MS Excel and SharePoint

Business Process Engineer Resume Examples & Samples

Demonstrates good working knowledge of Microsoft Visio and Office
Demonstrates leadership ability
Demonstrates exceptional customer service skills
Demonstrates a willingness and desire to learn and take direction, execute entry level process analysis and improvement tasks

Business Process Analyst, Intern Resume Examples & Samples

Technical, analytical and communication skills by impacting projects that have a measureable effect on our business
Change implementation and cost-benefit analysis skills
Key process development and documentation
Project management/teamwork, and presentation skills
Time management and Multi-tasking skills

Administrator, Business Process Resume Examples & Samples

Apply Lean Six Sigma Methodology while eliminating root cause & “waste”
Data modeling expertise with sound understanding of database principles
Microsoft Excel or Google docs – formulas, charts, look-ups
Data entry, integrity, scrubbing and troubleshooting
Software-as-a-Service application experience
Strong mathematical skills (statistics, finance, logic)
Lean Six Sigma Training
Using Microsoft Access DB architecture (entity relationship diagrams) SQL or MySQL experience

Principal Business Process Outsourcing Resume Examples & Samples

Identifies prospects and works in conjunction with the business development team in representing the company's outsourcing capabilities to potential clients. Accompanies sales team to client sites, gathers data, provides input and evaluates client
Structures highly complex sourcing propositions across processes, applications and infrastructure in conjunction with business strategy. Provides input into pricing of proposition
Oversees the analysis and documentation of client requirements to provide appropriate data to project development and implementation team for client(s)
Facilitates the creation of client-specific process flow charts and templates, manuals, handbooks and other outsourcing documentation
Identifies and/or develops metrics to assess outsourcing effectiveness. Prepares reports and presents results as appropriate to senior management
Identifies additional product/services opportunities in client organization and follows up with client and/or business development team. Creates additional outsourcing opportunities for company by providing client with information regarding additional business services offered by company
Evaluates current, internal processes and maintains currency with industry trends and forecasts. Recommends and implements modifications and/or new processes to maintain competitiveness in the industry
Nine or more years of business process outsourcing, consulting or systems implementation experience
Strong communication, presentation and facilitation skills

Professional Business Process Outsourcing Resume Examples & Samples

Assists the business process outsourcing development teams in gathering and summarizing data to assist in client evaluation. Accompanies the sales team, as needed, to client sites
Provides analysis and documentation of client requirements to provide appropriate data to outsourcing project development and implementation teams for client(s)
Communication, presentation and facilitation skills
Ability to conceptualize, develop and apply business and management consulting applications and services

CSS Gida Business Process Re-engineering Lead Resume Examples & Samples

Support GIDA Global Head of BPR to develop governance and management strategy to achieve productivity savings and execute the overall business strategy
Map e2e GIDA processes and conduct process deep dives, in partnership with Operations Managers and GIDA Risk & Control Lead, to identify opportunities for operational efficiencies
Leverage existing CSS BPR programs like Bright Ideas, Innovation Café, Citi Lean training to create a grassroots level re-engineering culture in GIDA
Develop new and incremental BPR programs that might align even better to GIDA skill sets
Also tool to drive and measure the overall business objectives for re-engineering
Best practice sharing across regional BPR teams to ensure effective alignment and execution of BPR strategy and operating model
Training and engagement of employees at all levels i.e., senior management, middle management and overall employees
Strong understanding of Lean or Six Sigma techniques is required with Green/ Black Belt certification
Additionally Citi Lean certification would be an added value
Strong understanding of financial planning process is required and ability to do driver-based headcount modeling that can demonstrate the impact of re-engineering strategy is a distinct plus
Strong research, analytical and organizational skills
Understands and inspires change
Experience leading virtual project teams through successful change cycle
Demonstrable advanced experience in navigating and leveraging project management tools
Ability to multitask & appropriately prioritize tasks
Ability to work in a fast-paced, dynamic environment as part of a growing function
Ability to manage holistic business solution
Strives for “best in class” practices
Ability to follow CSS’s strategic initiatives and the Shared Services Value Contribution model and maturity assessment for all CSS products
Bachelors/master's degree
5+ years of related professional experience with diverse experience across the Shared Services industry, functions and/or businesses
LEAN Six Sigma certification

Associate Professional Business Process Outsourcing Resume Examples & Samples

Conducts business process outsourcing processes/projects from identification through post-implementation to ensure that client specifications are met and to improve process for future projects
Assists in defining outsourcing project scope and objectives. Analyzes and documents client requirements to provide appropriate data to project development and implementation team for client(s)
Prepares work plans, documents project scope and reviews with client to ensure accuracy. Monitors project schedules to ensure timelines and deliverables are met
Assists with performance and integration testing of business applications to ensure user requirements are incorporated and client requirements satisfied
Demonstrates system setup to clients before system is finalized. Tests and analyzes system configuration against requirement documents during implementation and administration
Monitors processes and resolves participant issues; escalates as appropriate
Zero or more years of business process outsourcing, consulting or systems implementation experience
Basic communication, presentation and facilitation skills
Ability to apply business and management consulting applications and services

Associate Professional Business Process Resume Examples & Samples

Analyzes, documents and renews business processes in order to improve business processes and meet or exceed service level agreements
Develops implementation plans; performs implementation support activities; assists with implementation of schedules and action lists
Assists in the introduction of the new business processes to ensure a seamless transition from old to new business processes
Identifies and obtains required resources for assigned projects to ensure successful implementation of new business process
Identifies and implements business process solutions through various types of system deployment as required to meet service level agreements
Bachelor's degree in business administration, engineering, information systems or related field preferred
Zero or more years of process engineering or technical consulting experience
Experience working with client business processes

Mortgage Business Process Analyst Resume Examples & Samples

Assists in design, facilitation, training and communication of process improvement initiatives
Identifies and implements measurement standards to ensure business objectives are met
Develops and maintains Business and Workflow rules in Business Rule and Workflow engines

Xerox is the World s Leading Enterprise for Business Process & Document Management Its Services Resume Examples & Samples

Provide development and ongoing software support and issue resolution
Build a standards-driven, scalable, secure and dynamic portal for the information delivery of specific applications
Partner with other business areas within Humana to understand application requirements and analyze
Production assets for variance from those requirements
Develop enhancements, resolve issues, coordinate testing of statement releases and oversee regular production efforts including data extracts, customizations and monitoring
Microsoft ASP.NET and C#, Convergys-IC programming language, SCXML, VXML, Splunk, DCRum, Verint, ICM, IC programming language, .net, Mentor, Aspect, Softphone, Compuware dynaTrace
Production support environment supporting mission critical applications
SDLC, OO principles and design patterns, configuring and utilizing applications performance monitoring tools, and ITIL processes; and
Working with relational database concepts, structures, queries, and performance tuning using Oracle, SQL server, SQL, IBM-DB2

Css Gida Business Process Re Engineering Analyst Resume Examples & Samples

Participate in process deep dives in partnership with Operations Managers and GIDA Risk & Control Lead, to identify opportunities for operational efficiencies
Generate metrics and productivity reporting, participate and assist in mettrics tool automation and development efforts
Continuously improve existing products/services to identify potential savings
Strong understanding of Lean or Six Sigma techniques is required with Green/ Black Belt certification. Additionally Citi Lean certification would be an added value
Developed communication and an ability to persuade and influence
Ability to multi-task & appropriately prioritize tasks
Pursues Learning and Self Development
Bachelors/ Masters Degree
Citi Lean Associate or Practitioner Certification

Senior Business Process Analysis Resume Examples & Samples

Minimum 3 years related experience
Strong management and leadership ability
Possesses and applies expert knowledge of project management principles, practices and procedures to the completion of assignments
Excellent analytical skills, is detail-oriented, interacts well with others and has excellent written and verbal communication skills
Proficient with Microsoft Office Suite or equivalent
Must be able to interface appropriately at project team level
Experience in driving quality and process improvement

Principal Business Process Analyst Resume Examples & Samples

Minimum 5 years related experience
Good negotiator, collaborator and team player
Has excellent analytical skills, is detail-oriented, interacts well with others and has excellent written and verbal communication skills
Familiar with basic functions of project scheduling software-MS Project preferred
Understands the concepts, definitions and application of project reports
Possesses an understanding of quality assurance concepts

CSS Gida Business Process Re-engineering Specialist Resume Examples & Samples

Identify and assist with implementing tools to automate metrics and productivity reporting
Training and engagement of employees at all levels i.e. senior management, middle management and overall employees
Knowledge of Shared Services, GIDA products are an advantage in addition to industry best practices, the ability to research information, financial acumen to constantly look for economic opportunities through strategic initiatives, ability to run cost/benefits analysis for large initiatives and recommend option
The individual needs to have the ability to work within a global environment with virtual teams
Bachelor's/Master's degree
2+ years of related professional experience with diverse experience across the Shared Services industry, functions and/or businesses

Mgr, Business Process Effectvnes Resume Examples & Samples

Oversees the implementation of deployment readiness program for regional rollouts, including communications, UAT, and training support for call centers
Defines a training plan to ensure business continuity
Prepares and communicates daily testing status and defect reports.Manages daily testing status and defect tracking

Associate Professional Business Process Outsourcing Resume Examples & Samples

Serves as technical resource for client(s) and/or staff. Analyzes, responds and resolves issues and assists in re-evaluating priorities
Evaluates current, internal processes and maintains currency with industry trends and forecasts. Recommends approved modifications and/or new processes to maintain competitiveness in the industry
Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases, transfers and terminations to manager
Bachelor's degree in business administration, information technology, computer technology or related field preferred
Four or more years of business process outsourcing, consulting, or systems implementation experience
Two or more years of leadership/specialized experience
Experience working with integrating applications

Professional Business Process Outsourcing Resume Examples & Samples

Special requirements: Paralegal degree or Attorney
Legal Service Industry Knowledge-Experienced-2
Should be remote in PA area

Business Process Analyst, Platform Tech Resume Examples & Samples

Facilitates business strategy development and alignment, program/portfolio definition, and drives execution on business management activities (budgeting, financial and operational forecasting, supply chain and resource management)
Creates, builds and delivers training and facilitative workshops designed to enhance team collaboration and optimize workflow for both internal teams and external business stakeholders
Assists in the rollout and training of new business processes, technologies, and collaboration methodologies and practices
Develops analysis and reporting to inform leadership on key program/project metrics and helps to identify leading and lagging indicators
Experience interfacing with software, engineering, and functional groups. Ability to understand and support business needs and help translate into operational areas within a technical team
Experience with Lean Methodologies and continuous process improvement project leadership
Familiarity with business intelligence systems, including data warehousing and business intelligence tools, techniques and technology, (OBIEE, Business Objects, Tableau, etc.)
Ability to understand a business challenge, identify required data sets needed to facilitate decision making, fashion response to enable leadership decision making
Develops repeatable and scalable plans and processes in order to speed time to market and improve operational efficiency
BS/BA degree required in computer science, software engineering, math, finance/accounting with a graduate level preferred
2+ years of experience supporting change initiatives in a highly complex organization and/or marketplace
2+ years experience with Lean, Agile, Scrum, Kanban or other disciplines and tools which help drive continuous improvement
Diversity of experience in variety of corporate environments and functions desired
Possesses outstanding communication, facilitative leadership and business relationship skills
Strong analysis, critical thinking, and problem-solving skills with proven track record
Has an appetite to take risks, is energetic, outgoing and has a positive attitude
Demonstrated ability to learn quickly, discern meaning from learning's and observations and help evangelize those learning's
Demonstrates confidence with interactions at many different team and leadership levels within a complex organization
Possess the ability to apply a structured methodology and teach others
Knowledge of Comcast technology, organization, people, processes, culture, and systems
Strong understanding of iterative development, incremental delivery and the value of how to design and calibrate KPIs that promote organizational and execution improvements
Experience in a product development organization
Proven success engaging stakeholders in continuous change and workflow improvement; focusing on both formal and informal structures which promote accelerated learning, innovation, collaborative work, and product development excellence
Experience with Product Discovery/Lean Startup/Customer Discovery approaches
Experience with building toolsets used for data analysis, tracking organizational changes and their impacts, and/or experience administering work/task management tools
Be able to assess the change impact(s) and create a change management assessment
Strong consulting, presentation and facilitation skills that drive decisions and win/win solutions
Proven success orchestrating significant improvements and change in complex work environments
Ability to understand and support business operational functions (financial planning and analysis, budgeting and forecasting, procurement coordination, contract negotiation, etc.)

Operations Readiness Business Process Analyst Resume Examples & Samples

Manage recertification process for procedures and intranet content
Partner with Knowledge Management to ensure testers and approvers are aligned appropriately and kept up to date
Provide regular updates to the Operations and the NCE OR BPLs on the status of procedures
Track progress of testing and approvals for procedures and resolve related issues
Manage recertification process for support area’s procedures
Provide weekly reporting for Ops Highlights participation
Key point for the letters process within NCE
Submit FORE requests to analytics teams as necessary for work orders
Track calendar of work order requests; submit RCRs as necessary
Create and update reports including letter, procedure, RCR volume and usage type reports, etc
Create agendas for weekly change meetings with the management team
Bachelors degree preferred, or related work experience
Credit Card Experience strongly preferred but not required
Demonstrated problem solving
Strong Organizational skills
Literacy in MS Office products - Word, Excel, Visio, PowerPoint, SharePoint

Ccb-business Process Analyst Resume Examples & Samples

Maintain and develop reports that meet regulatory and other requirements, using customer, financial, and other data, including hands-on retrieval of data from various databases across functions and LOB products
Work closely with representatives from other functional areas, internal technology groups, and Credit Bureau partners to meet all requirements
Responsible for ensuring accuracy and following prescribed process to deliver reports for review and approval

Associate Business Process Analyst Resume Examples & Samples

Act as a liaison between business and development teams to resolve software issues and define business rules
Assist cross-functional teams with problem resolution and provide consultative services and guidance
Be proactive, identify trends and report root causes of issues as appropriate
Create Business Process Maps to document current and future state processes
Create written, UI, report and graphic documentation and mock-ups to capture business and functional requirements
Assist in the development and execution of process improvements to reflect new business requirements
Assist in responding to internal and external customer support tickets and track issues to completion

Business Unit Business Process Analyst Resume Examples & Samples

Support the development and implementation of various risk and compliance related initiatives by conducting periodic monitoring, reviews and testing
Correct process deficiencies uncovered by monitoring and testing
Validate the integrity of current and/or new risk and compliance policies and procedures by conducting periodic reviews throughout the business
Develop, review and report results
Formulate solutions to minimize impact of identified issues
Develop and maintain documented test plans
Perform testing according to formalized timelines
Identify corrective action, formulate solutions to minimize impact of identified issues, communicate to appropriate business units, and follow up to ensure corrective actions are implemented
Research applicable policies, controls and processes within the business
As needed, research laws, regulations, commentaries, letter rulings, no action letters, regulatory statements, etc. affecting compliance
Develop training materials for business unit employees; conduct training sessions for all levels of business unit staff
Design and/or modify control procedures, documenting procedures and disseminating to affected parties
Perform other related assignments as requested by management
This mission is critical to the business's ability to meet risk and regulatory requirements and reduce the risk of fines/penalties resulting from non-compliance that would impact profitability
This position is critical to accomplishing that mission
The position requires extensive contact with business unit personnel both in a training and testing capacity
A minimum of three years banking experience
A minimum of one year of demonstrated experience in risk administration / analysis preferred
General understanding of bank systems and processes, and solid knowledge of personal computers and software utilized by the department

Anlst, Business Process Mgmt Resume Examples & Samples

Manage the distribution and creation of standard and ad-hoc analyses to help track and communicate all aspects of the performance of the Aftermarket business and assist in critical business decision support
Track and understand the key macro trends that impact our businesses on a day to day basis
Develop and present materials for senior leadership around business performance and revenue generating opportunities
Gather complex data, analyze trends, identify opportunities and quantify the potential value of these opportunities
Work closely with teams throughout the company, including Finance, Supply, and Marketing to coordinate and execute against the business plan
Serve as a first point of contact for various stakeholders around the organization in terms of uncovering and correcting business performance issues
Develop visual metrics thru the use and implementation of dashboard for executive reporting/monitoring
Function independently with minimal supervision and proactively deliver key analytical projects

Business Process Engineer Resume Examples & Samples

7+ years of experience in a Business Analyst role
Prior experience utilizing tools to capture user stories, requirements, etc
Outstanding negotiation, facilitation, and consensus building skills
Possess and utilize excellent verbal and written communication skills
Ability to interact professionally with a diverse group, executives, managers, and subject matter experts
Experience with Lean Six Sigma
Degree in Computer Science
Certifications such as PMP, PMI-PBA, CBAP or CCBA

AM Business Process Analyst Resume Examples & Samples

Take a lead role in the IT Vendor & Asset Management team to oversee the software compliance and tracking including
Oversee asset management software licenses compliance for EIS managed contracts
Enforce and improve IT license tracking processes, policies, and procedures
Understand and refine various sources IT asset data design and report on specific metrics to monitor performance
Determine program customers and stakeholders; perform ongoing needs assessments
Plans for future asset allocations working closely with IT management and staff
Distribute relevant asset management communications
Research industry best practices and compare against organization's practices in order to establish benchmarks / drive best practices in managing IT assets
Work cross-functionally to develop IT Asset Management related requirements, proposals, and projects
Enhance the IT Asset Lifecycle Management process
Enforce and improve processes and controls over software license acquisition, deployment / redeployment and upgrades
Perform hardware and software asset tracking
Perform contract and license management including maintenance / subscription agreements and renewals as needed
Assist with internal audits of licenses, warranties, maintenance agreements, and vendor contracts to provide assurance around the company's legal obligations
Familiar with finance, cost, accounting and reporting concepts
General understanding of IT landscape including application, database, OS and network technologies, hardware, tools, etc
Knowledge of IT Asset Management tracking tools (i.e. Snow, Landesk, Servicenow)
Knowledge of Project and/or Risk Management
Experience documenting, implementing and measuring compliance with policies
Self-starter; ability to set personal and program goals and track performance against initiatives; ensure alignment of goals with key stakeholders
Ability to influence peers and management; ability to team cross-functionally and globally to form relationships to achieve objectives
Utilize existing and continually build networking relationships to maintain relevant industry knowledge and industry best practices, tactics, strategies and technologies
Excellent interpersonal skills, presentation skills, and verbal / written communication skills

Senior Professional Business Process Outsourcing Resume Examples & Samples

Assists the business development team in representing company outsourcing capabilities to potential clients. Accompanies the sales team, as needed, to client sites. Gathers data and summarizes to assist in client evaluation
Structures sourcing propositions across processes, applications and infrastructure in conjunction with business strategy
Provides analysis and documentation of client requirements to provide appropriate data to project development and implementation team for client(s)
Creates client-specific process flow charts and templates, manuals, handbooks and other outsourcing documentation
Uses metrics to assess outsourcing effectiveness. Summarizes results and prepares reports for management
Identifies additional product/services opportunities in client organization and refers to business development team and/or more experienced personnel
Maintains currency with industry trends and forecasts. Recommends modifications and/or new processes to maintain competitiveness in the industry
Bachelor's degree in business administration, information technology, computer science or related field preferred
Five or more years of business process outsourcing, consulting or systems implementation experience
Call Center Management Experience
Employee coaching and training
QA experience

.rso Oversight Business Process Analyst Resume Examples & Samples

Knowledge/experience Medicare, Medicaid or Humana1 lines of business
Proficient Excel, (as defined by the ability to perform data manipulations, formulas, etc)
Power Point, (ability basic power point presentation, make edits and enhancements to existing reporting deck)
Previous experience conducting quality audits in service operations

Business Process Reengineer Resume Examples & Samples

Organize and facilitate stakeholder meetings to propose, track, promote, and finalize changes to PMO framework documentation and artifacts, including potential graphical enhancements
Manage or directly make updates to internal PMO-related marketing and brochure materials and user aides or other training resources
Participate in meetings with Project, Program, and Portfolio managers to provide guidance and feedback on project requirements and scheduling artifacts
Analyze, define, report, and track data shared across the enterprise and capture the relationships among roles, capabilities, and organizational units
Plan, design, document and implement effective document management processes using document creation tools including Microsoft Visio, PowerPoint, SharePoint and Project
4+ years of related IT PMO and program management experience
Experience working on a federal client site as a consultant
Possess strong written communication skills
Ability to pass a government background check
MBA, MPP, MS in project management or other advanced degree or certificate
ITIL, COBIT, or Lean Six Sigma certification
Experience working for a large financial services organization
Solid oral communication skills, including experience with developing and delivering presentations and communicating technical requirements to non-technical audiences
Solid computer skills with Microsoft applications (Word, Excel, PowerPoint, SharePoint, Project and Visio) and other project management software (e.g., Primavera or similar)
Knowledge of software development life cycle (SDLC) processes (i.e., Agile methodologies), and operational experience with program/project metrics tracking and reporting

Ccb-business Process Analyst Resume Examples & Samples

Examine process changes end-to-end and consider business partner needs and impacts with every change event
Candidate should be highly adaptable, able to manage multiple projects/deliverables independently and be ready to assume a level of responsibility in a team setting
Reconciliation and accounting principles strongly desired
Knowledge of SAP/OIM, Frontier, Loan Processing, VPC, Teller, ATM and Credit Card business applications and workflow a plus
Ability to manage multiple projects simultaneously with competing deadlines
Excellent problem solving ability and analytical skills

Mortgage Banking Business Process Analyst Resume Examples & Samples

Minimum 5 years experience in business automation analysis and design and systems development/maintenance with specific experience in Mortgage Banking/Financial Services required
Proven track record of project delivery
Demonstrated ability to effectively Interact with all levels of management
Proven ability to work independently in a fast paced environment
Must demonstrate strong time management skills, ability to handle multiple tasks
Ability to communicate technical information at a business level
Working knowledge of Microsoft Office including Excel, PowerPoint and Visio, Sharepoint experience a plus
Experience with a Point of Sale (POS) and /or Loan Origination System (LOS) preferred
Must be able to travel up to 25% of the time

Business Process Engineer Resume Examples & Samples

7+ years of experience within a blended project management/business analysis role
Ability to effectively act as the liaison between the business and the technical teams
Prior experience in utilizing tools to capture user stories, requirements, etc

Senior Ibpm Business Process Analyst Resume Examples & Samples

Delivering IBPM best practices and designing and running the governance to enforce them
You will be leading multiple streams of IBPM projects
You will support our business in making business cases that hold up over the long term
Contribute and support the realization of our digital transformation strategy

Business Process Re-engineering Manager Resume Examples & Samples

Leading workstreams as part of a team, or projects, using the 5D/DMAIC LEAN and other associated methodologies
Top down analysis and bottom-up observations (Root cause analysis of identified problem areas)
Clear planning and execution of improvement actions in a condensed timeframe
Managing the project progression on a day-to-day and mitigating issues/risks
Project planning and implementation Stakeholder/relationship management
Train and coach all Operations Finance staff to build awareness and capability in terms of process thinking and process improvement
Facilitate and provide support operations to identify improvement opportunities, diagnose issues, recommend process solutions and deliver results

Business Process Mapper Resume Examples & Samples

Process documentation, process maps and swim lane diagrams
Experience in creating new processes and managing the transformation of the business through the adoption of these new processes
Experience in integrating processes from multiple organisations, understanding technical interfaces and supporting technical teams to create interface specifications
Leading process redesign workshops
Hold meetings, research processes, collect data, analysing information and performing related tasks
At least 3 years experience as a Business Analyst
Strong life insurance knowledge
Pragmatic with a self managing approach to projects
Proven track record in project delivery, Agile experience highly desirable

Business Process & System Analyst Resume Examples & Samples

College degree with 1-3 years of experience in Computer Science, Management Information Systems or related field of study
Proficiency in front and back end web programing
Proficiency in designing and querying SQL database
Proficiency in Excel and Visual Basic are desired
Experience in project management and data analysis
Experience in application design, development and testing
Prefer system knowledge in SAP
Knowledge in JAVA is desired
6 Sigma training is desired

Americas Business Process Outsourcing Manager Resume Examples & Samples

Overseeing the day to day engagement with the BPO team
Work with the retained finance organization and the BPO team in all of the respective locations
Direct and maintain service management framework and processes as additional services and support operations change
Work with Finance and the BPO provider to direct the development and implementation of tools to support the service management processes
Involved in any service level agreement (SLA) failures regardless of where they occur or what operation they impact
Manage to SLAs in the BPO agreement to ensure achievement of required efficiency, timing and success
Provide excellent customer service to the Americas business by proactively managing issue resolution and work with the GPOs to improve the finance processes
Drive process improvements and re-engineer procedures toward a global standard solution as appropriate
Provide input into staffing levels and functions and highlight opportunities to adjust within the agreement
Continuously challenge and recommend ways to improve operations, based on the needs of the Americas business, knowledge of market trends and industry dynamics
Coordinate user access for Human Resources Information System and internal data systems when applicable
Collaborate with the Americas business and Finance team to develop a culture and behavior to maximize the benefits of a BPO as a key part of the team
Manage the team relationships effectively to ensure exceptional performance
Actively participate in the BPO Governance board
Single point-owner (GPO) for Accounts Payable, accountable for building, standardizing and maintaining accounts payable processes throughout the business operating model
Responsible for the end-to-end strategic and transactional accounts payable processes as it relates to finance, operations, people, technology, data and performance management throughout the C&W organization
Align Accounts Payable strategic initiatives for people, policies, and technology across geographies
A minimum of 5 years of experience in implementing delivery and process improvement methodologies
Experience working with/in consulting firms or large multinational business
Experience working across multiple geographical entities
Experience with project management capabilities
Working knowledge of in-scope processes (i.e. Controllership, Accounts Payable, Accounts Receivable & Revenue Recognition, Fixed Assets, etc.)
Experience with internal controls over financial reporting (SOX 404)
Specific working knowledge of Accounts Payable process
Experience working in shared services environment
Experience working with and managing large teams
Experience working as a business process outsourcing provider and/or in managing a business process outsourcing relationship
Experience managing service level agreements

Senior Professional Business Process Outsourcing Resume Examples & Samples

Minimum 2-3 years management experience in related field
5-7 years experience in insurance operations, preferred but not required
BA in accounting or finance, preferred but not required
PC Literacy in Microsoft Office Suite
Previous general ledger or financial reporting experience a plus

Data Center Business Process & Ametrics Analyst Resume Examples & Samples

Define, develop, and produce a consistent set of metrics for all global data centers ensuring consistency in process execution
Analyze global metrics suite on a monthly basis and identify negative trends and corrective actions
Develop senior management reports and presentations and communicate the results of metrics analysis
Develop and manage global DC Site Management Process Manuals
Must be able to present findings to senior management
Must be able to compile and aggregate complex data from multiple data sources
Minimum 5 years experience in relevant work experience
Expertise with Excel
3 – 5 years Data Center Operations Experience
Operations workflow development experience
Operations process and procedure development experience
Experience in developing and presenting senior management reports on operational metrics and efficiencies
Process Improvement training and experience

Lead-business Process Resume Examples & Samples

Is responsible for
Ensuring the SLAs are achieved and business partner expectations are met or exceeded
Ensuring systems, methodologies and procedures are followed
Facilitating resolution of escalated queries andproviding floor support as required
Handling operational and technology issues and escalations proactively
Highlighting operational challenges/risks to the Operations Manager in a timely manner
Doing resource planning, ensuring availability of resources to manage volumes
Ensuring responsibilities are allocated and distribution of work is done in consultation with the Operations Manager
Managing direct costs through controlling transport cost and buffer percentage
Ensuring that supervisors and SMEs are performing their tasks properly, and providing support and direction whenever required
Managing Weekly & Monthly performance reviews, including 1-o-1s, for the team
Managing logistical requirements of the team such as workstations, logical access rights, client id’s etc
Administratively managing the team and taking care of Transport roster, Daily attendance, leave management etc
Ensuring timely closure of organizational initiatives like TZD, PMW, Code of Conduct, GPS, etc
Producing management and service performance reports as per the defined frequency
Developing team level action plans to ensure improvement in quality scores and Productivity
Monitoring overall team progress and taking corrective action to improve team’s performance
Planning and ensuring implementation of Process/Productivity/Quality Improvement initiatives
Implementing quality standards within the team
Coordinating with the quality supervisor
Co-ordinating with client SPOC for operational activities and queries
Ensuring that all process documents, logs and reports are up-to-date and maintained
Inducting new members into the team, ensuring proper training of new resources
Attending management review meetings covering performance, service improvements, quality and processes
Maintaining ID matrix
Inducting new members into the team

Infosec Risk & Business Process Analyst Resume Examples & Samples

Analyze complex business requirements and develop effective technology solutions. High level technical contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to the organization's business plan and industry requirements
Acquire deep business domain expertise as needed. Provide technical guidance concerning the business implications of the application and various systems. Assist in the business process redesign and documentation as needed for new technology
Translate high level business requirements into functional specifications for the Information Technology (IT) organization and manage changes to such specifications. Research and debug complex technical problems
Collaborate with leaders within CIS on the development of risk remediation plans and monitoring to ensure timely completion and that residual risk is acceptable by management
Responsible for contributing to the maintenance of technology risk/control framework and assessment program to ensure alignment with industry risks, trends, new technologies and new/changes in regulatory requirements
Devise and/or modify procedures to aid in the review and approval of protocols, reports, and documents used in regulatory submissions
Provide business process based solutions to complex problems. Act as team leader for projects with moderate budgets or of a short to intermediate duration
Bachelor's degree in IT related curriculum or equivalent education and related training
Ten to fifteen years of experience and high proficiency with the following Information Technologies
IT risk management and/or IT auditing experience
Strong business acumen with experience conducting root cause and impact analysis
Advanced knowledge of IT auditing practices and regulatory requirements including GLBA, PCI, ITIL, etc
Understanding of current financial services industry regulatory environment and related implications to security strategy, standards, and control frameworks such as COBIT, ISO, COSO and NIST
Understanding of business processes, internal control risk management, IT controls, and related standards
Working knowledge of PC applications such as Microsoft Office
One or more professional certifications such as CISSP, CISM, CRISC, CISA or PMI-RMP

Business Process Measure Resume Examples & Samples

Contribute to globally strategic business intelligence solutions for APAC Business Process Measure (BPM)
BPM function includes the following streams: Map and Measure (M&M), Activity based costing (ABC), Volumes automations
Junior Analyst - Run the daily, weekly, monthly processes for APAC BPM including report data analysis, reporting, investigation and participate in relevant continuous improvement projects
Required to attend meetings, follow up with Ops for investigation and support queries in APAC in timely manner
Responsible for timely performance of the monthly activities for (ABC)
Work with RTB lead in support function for BPM stream
Understand end-to-end production process
Ensure timely and accurate delivery of various reports
Participate in regular product reviews with key stakeholders
Performs effective QA controls and ensure data integrity
Improve existing processes, both tactical and strategic
Ensures queries are dealt with expeditiously & followed up with a strategic remediation
Data analysis for adhoc queries
Create new reports for stakeholders and Operations managers as required
Define and build the necessary controls to ensure reporting integrity
Strong Business/Data Analyst with minimum 3-4 years’ experience in Investment Banking Operations Background of Reporting/ Business Intelligence will be advantageous
Experience in one of the Asset class Equity, FX, Futures, Commodities, OTC Derivatives
Effective communication skills are a must (written, verbal, inter personal)
Knowledge of Reference data will be added advantage
Experience in working in new BPO / offshore location will be an advantage
Ability to work independently, multi-task and take ownership of the run the bank processes
Strong in data warehouse and B.I. tools – Business Objects, Microstrategy and SQL

Business Process Analyst, Lead Resume Examples & Samples

Lead the end-to-end demand management process for Bank Solutions and ensure project work is assigned to the appropriate internal resources within the agreed upon service level agreements (SLA)
Communicate efficiently and effectively with external and internal stakeholders including, but not limited to, Sales, Finance, Implementation Teams and Clients to ensure coordination exists
Understand business drivers of the requests to assist in the prioritization of projects and assignment of resources accordingly
Provide tools and data to assist with the prioritization of projects
Provide recommendations on resources necessary to manage the project
Oversee the scoring and determination of project risk rating in order to apply the correct project framework and resources necessary to minimize associated project risk
Lead the planning, development and design of the capacity planning function
Provide recommendations on how to continuously improve internal processes
Identify internal bottlenecks that prevent an efficient project intake process
Create and review internal metrics to assist in the identification of process improvements and ensure SLA’s are being consistently met
Bachelor’s Degree or a minimum of 10 year’s job related experience
Minimum of 7 years’ experience in capacity planning and/or demand management
Knowledge of the budgeting, planning and forecasting process of revenues and expenses
Must be able to travel up to 25% annually
Project Management & Risk Management Methodologies
Experience working in the Financial Technology industry
Experience leading a group of people and being the centralized point of contact for an intake process
Ability to use a methodical step-by-step approach to break down complex problems or processes into their constituents parts, identify causes and effects patterns and analyze problems to arrive to an appropriate solution
Express ideas and opinions clearly, define messages and reach a common understanding of issues, addressing the audience effectively
This position can be worked remotely within the United States

Senior Professional Business Process Outsourcing Resume Examples & Samples

Minimum 5 years actuarial experience in life and annuity operations
Significant experience with various life insurance administration systems
Significant experience with conversion projects supporting product build, testing, balancing, and sign-off
Proven experience with various life insurance administration systems and experience with conversions
Experience with illustration software
Ability to understand and identify improvements to life insurance applications

Senior Professional Business Process Outsourcing Resume Examples & Samples

Minimum 5 years business analysis, requirements definition, testing, and production support experience
Proven experience with life and annuity financial services applications for functions such as accounting, tax, general ledger, financial feeds
Proven leadership qualities to direct small units of work between business and technical resources
Experience in life insurance systems/policy conversions a plus

Senior Professional Business Process Outsourcing Resume Examples & Samples

Minimum 5 years of experience in life insurance financial functions (accounting, tax, general ledger, financial feeds) workflow and requirements
Ability to understand and identify improvements to life insurance processes in the financial area
Experience in Business Process Outsourcing a plus

Associate Professional Business Process Outsourcing Resume Examples & Samples

Knowledge of Life and Annuity products and processing
Strong Math skills
Business Process Outsourcing Experience
Assist new employees with access questions and logon issues
Ensure access requests are submitted timely and accurately
Submit help desk tickets to assist the needs of all new and existing employees
Order and distribute equipment to onsite and remote employees
Review and approve time recorded by employees
Assist management team with travel arrangements and expense reporting

Business Process Analysis Senior Specialist Resume Examples & Samples

Microsoft Office products; advanced Excel skills
Ability to perform trend analysis
Effective time-management and organization skills
Ability to build strong relationships
Ability to work collaboratively with key stakeholders and interface with senior levels of management
Ability to investigate process gaps
Experience leading process improvement initiatives and identifying process improvement needs
Ability to read programming code is preferred

Senior Business / Process Analyst Resume Examples & Samples

Work collaboratively with business areas in planning, conducting, and directing the analysis of business problems to be solved with automation to enhance and/or gain business operational efficiencies
Lead meetings and serve as a liaison to business manager and end users/subject matter experts to help identify, evaluate, and develop processes and procedures that are cost effective and meet business requirements. Work closely with business partners in translating conceptual ideas into business needs, business requirements and value-added solutions to achieve process optimization
Analyze business processes and business problems and develop new solutions. Prepare specifications for site design and wing to wing processes; configure and deploy workflows based on approved specifications and ensure appropriate testing is completed
Act as a mentor and resource for business users relying on workflow, SharePoint and/or quality tools and processes
Four-year degree in Finance, Communications or related discipline or equivalent experience
Primary administrative role in use of SharePoint for enhanced communications and business process improvement
Experience with workflow tools
Project lead experience

Senior Business / Process Analyst Resume Examples & Samples

A 4-year degree in Finance, Communications or related discipline or relevant experience equal to a 4-year degree is required
6-8 years of experience as a business analyst combined with extensive knowledge of applications within domain area, and the development process is required. Candidates with previous financial services and/or banking experience would be preferred
Previous experience and involvement with SharePoint including use of SharePoint Designer and other tools for use of workflow, electronic / digital signatures, site collection management, site administration and enhanced communication is required. Previous experience with being the primary administrative role in use of SharePoint for enhanced communications and business process improvement would be preferred
Must be able to demonstrate proficiency in the following skills

Spec, Business Process Mgmt Resume Examples & Samples

Achieving established due dates on projects assigned
Compiling Level 1 schedules for small projects. Compiling Level III schedules for large and/or complex projects
Providing a weekly project status to both supervision and internal customer
For projects, flagging schedule roadblocks in advance to supervision in writing, and offering up viable solutions. Be proactive and schedule a one-on-one meeting with supervision to dialogue before any commitment to the customer
Responding in a timely manner to internal Customers and or supervision’s questions
Representing customer’s perspective internally
Leading project teams, such as the ME Contractor Labor Process Team, internally; documenting meeting minutes; close looping with the customer on action items; and advising customer of ongoing progress of the Team relating to project scheduling and budgetary compliance
Anticipating opportunities in field of expertise, and taking action to assure those opportunities are leveraged
Following and improving ME standard work published on-line. Ensuring current process followed is documented and published
Continuing to improve existing and new Business Support Group’s work step instructions for financial analyses and IT analytical tool usage
Actively contributing by offering subject matter Technical expertise to the ME Budget Planning Team, the ME Contractor Labor Team, and the Outsourced Labor Team
Performing other business support and backup Team functions as needed
Complying fully with all Diversity, Environmental, Health and Safety (EH&S), Ethics, Quality, International Trade Compliance (ITC) policies and procedures

Business Process Analyst Lending Services Resume Examples & Samples

Prepare production reports, score cards, MIS templates and weekly performance reports for various processes in Global NCE
Creating monthly dashboards and scorecards for NCE Global Non Phones employees
Maintaining YTD repository for the site scores that include KPI like attrition, volumes, efficiency data, quality etc. i.e. NCE Global for creation of business reviews and also making adhoc presentations
Reporting of NCE global performance data to various stakeholders on a monthly basis i.e. headcount, volumes processed, OPID changes and org chart for the department etc
Initiating change request for employees, access deletion follow ups on movement and attrition of employees
Providing weekly reviews to Team Leaders for all Global NCE functions i.e. Internal Data Entry, NAL Support – Queue & Phones and Portfolio Risk Review for conducting audits
Conducting audit for weekly monitors conducted by Team Leaders and sending reports to Division leaders
Publish and maintain data for monthly, quarterly Rewards and Recognition
Maintain trackers on all performance metrics for analysts, team managers and site performance
Manage projects related to the department data and metrics
Excellent computer multi-tasking skills dealing with multiple files simultaneously
Ability to work under pressure and multi-task with excellent attention to detail
Shift details

Senior.specialst Business Process Analyst Resume Examples & Samples

Provide technical expertise to review business processes/workflows, recommend best practices to align with enterprise reference architecture and strategy
Work with cross-functional SMEs and process architects to analyze and prioritize BPM components
Demo workflow tool and in-house components to functional SMEs and Technology teams
Work closely with line of business project managers, technical architects and development teams to research, design, develop, test and deploy BPM solutions
Allocate/coordinate work within or across teams distributed globally
Create Proof of Concepts
Operate within an agile development environment
Java / J2EE development, Spring MVC framework, web-service - REST APIs is required
Hibernate/JPA, JDBC implementation is required
Knowledge of Oracle DB, SQL skills is required
Experience in Activiti/Alfresco/ JBPM/Drools preferred or any other BPM/ECM/BRMS open source products would be considered
Strong analytical, verbal and written communication skills
Good understanding of Test Driven Development (TDD)
Good problem solver and self-starter
Agile / Scrum and continuous integration / delivery experience preferred
Angular JS, Git, Maven, Jenkins experience preferred

Business Process / Documentation Analyst Resume Examples & Samples

Prior experience developing process materials, specifically process maps and supporting procedure documents
Candidate must be a strong technical writer with solid consulting skills to communicate with various organizational levels
Candidate must be very organized, detail-oriented, and possess the ability to manage multiple tasks simultaneously with a focus on developing high quality deliverables
Previous consulting experience and exposure to VA OI&T organization and systems is desirable
Bachelor’s Degree from an accredited college or university in a related field
Travel may be required

MB Business Process Analyst Resume Examples & Samples

Responsible for gathering the business requirements working with our business partners (i.e. Compliance, Legal, Capital Markets, Products, Sales, Support, Underwriting, Closing) to ensure their needs and wants related to the assigned project are addressed
Drive discussions, provide input and assist with setting requirement priority
Work closely with assigned Bus PM and IT PM to ensure on time delivery of prioritized projects
Partner with IT team to explain the business needs and wants, making sure requirements are covered in a JIRA story
Conduct Demos for IT partners to share business knowledge around system/process
Review Test scripts, Test Output and participate in defect triage. Make recommendations to gain testing efficiencies
Working with Training and Business Readiness prior to Project Deployment to accomplish a smooth rollout
Assist with any Internal and External Exams and Audits
Undergraduate degree or equivalent work experience, preferably in financial services, information technology or systems analysis and design
Minimum 5 years experience in business automation analysis and design and systems development/maintenance with specific experience in Mortgage Banking/Financial Services required
Excellent problem solving, critical thinking, and analytical skills
Demonstrated ability to effectively Interact with all levels of management
Proven ability to work independently in a fast paced environment
Must demonstrate strong time management skills, ability to handle multiple tasks
Ability to communicate technical information at a business level
Partner with IT team to explain the business needs and wants, making sure requirements are covered in a JIRA story and the Acceptance Criteria covers all scenarios
Assist with any Internal and External Exams and Audits. Reduce Manual Work Arounds by suggesting alternatives
Utilize knowledge of "workflow" to make recommendations, identify issues and determine the root cause in order to provide a solution
Minimum of 3 years of Mortgage Banking experience required

Senior Accountant Business Process Solutions Resume Examples & Samples

Preparation and posting of journal entries, ensure accounting books comply with local statutory requirements and accepted policies and procedures for entities with various domain of activities (including accounts payable, accounts receivable, travel expenses, banking processes)
Handle accounts conversions from other accounting standards (usually US GAAP or IFRS) to local GAAP and identify the adjustments that bring certain Group rules to local GAAP
Work with different charts of accounts and their mapping and multiple of cost centers
Preparation of month-end close to ensure that statutory closing is prepared timely to enable submission of corporate reporting, preparation of group reporting package, balance sheet and P&L reconciliations, statutory financial statements
Follow and keep track of all the projects allocated while continuously improving the processes towards optimum effectiveness and efficiency
Accounting degree is a must, Certified Chartered accountant (member of “CECCAR”/or soon to be) would be a significant advantage
Minimum 3 years of experience within an accountant role is a must (further experience in a consultancy company would be an advantage)
Solid statutory accounting, reporting and tax knowledge
Fluency in English (both written and spoken) is required to work within our international business culture
Computer literacy (NAVISION, SAP) would also be considered an advantage
Solid analytical skills, ability to meet deadlines, strong focus on efficiency and client orientation
Excellent team player with very good interpersonal and communication skills

Business Process Re-engineering Analyst Resume Examples & Samples

Participate in walk through discussions with Subject Matter Experts and translate steps into detailed desktop procedure manuals for the current state
Create process flows to map steps and write detailed narratives to complement each step
Navigate through current tools/systems to validate effectiveness of documented procedures
Meet established deadlines to deliver desktop procedure manuals
Define the future state process maps and narratives to fill gaps from requirements to system capabilities, as required
Bachelor of Science or Arts Degree in Accounting, Finance, or Management with 4+ years of experience
Demonstrates strong oral and written communication skills
1+ years of experience documenting financial policies and procedures
1+ years of experience using Microsoft Visio and/or BPM Blueprint and/or similar process flow software
Knowledge of and/or experience with federal financial regulations to include OMB Circulars (A-11, A-123, A-50, A-127, and A-136), Federal Managers’ Financial Integrity Act (FMFIA), and Federal Financial Management Improvement Act (FFMIA)
Prior experience with a shared service provider implementation
Knowledge of and/or experience with financial system/Enterprise Resource Planning (ERP)and/or system implementations
Experience on a federal financial process improvement project with demonstrated ability identify efficiencies and provide recommendations
Six Sigma Certification a plus (green, black, or yellow)
Must be eligible to obtain DHS Suitability Clearance (US Citizenship)

Business Process Engineer Resume Examples & Samples

Develop new processes that do not currently exist to enable new services introduction
Identify gaps in existing processes applied to new services
Ensure alignment with finance to enable accurate revenue recognition
Create comprehensive documentation to reflect end to end process along with appropriate detail to allow standalone clarity
Contribute to definition of comprehensive set of business requirements / user stories for new service development – work closely with IT organizations
Ensure correct organizations and SME’s across functions and regions are identified for process development and assist in identifying owners for implementation and ongoing operational management
Engage appropriate external partners to gain alignment on new processes
Identify and execute methods to test proposed process flows to ensure successful operationalization
Drive the process change from validation until fully operational in coordination associated teams (operational, training, reporting and others)
Provide process management SME knowledge and support ongoing process improvement. Provide consultancy to external teams
Employ project management and quality improvement methodologies (L6S) as appropriate
Build strong linkages and business process management knowledge in the area of Q2C and related functions
Maintain operational process knowledge, update documentation in appropriate repositories (SharePoint)
Demonstrate passion for our Customers and Partners (operational teams)
Ensure that all activities are conducted within the established legal requirements, audit regulations and HP policies
Achieve individual objectives, as agreed with the direct manager/supervisor at the beginning of HP’s fiscal year and as reflected in HP’s performance management tool (i.e. Workday)
Performs additional activities related to department’s activities as assigned by managers
Care for / secure the department’s equipment under his/her ownership during the duration of his/her employment
Ensure proper backup and handover during vacation and other absence
Respect HP’s rules of confidentiality and private information policies
Bachelor's or Master's degree in Business Management, Engineering, Computer Sciences, or equivalent
Minimum 10+ years’ experience
PMP/PMI certification preferred
L6S Green Belt / Black Belt certification preferred
Experience utilizing project management and development tools: MS Project, Agile Manager
Highly skilled at Visio
Adept at Excel, Word, PowerPoint

Technical Business Process Analyst Resume Examples & Samples

Translates user experience and business requirements into defined specifications and inspires the Engineering team to develop high performing user friendly applications
Work with IT teams to make sure that the workflow reflects the customer's needs and ensure consistency among features
At least 5 years of experience in a business process analyst role with a mid-sized, global organization
Six Sigma Green-belt / black-belt certification strongly desired
Must be Client-focused and possess an exceptional customer service mindset with proven ability to respond quickly to customer needs
Experience in Consumer Goods industry strongly desired
Experience implementing and supporting complex business changes into organizations (change management)
Track record of building efficient operations models for organizations through process optimization and technical solutions
Experience translating business needs into functional requirements
Expert in creating Letter of Understanding (LOU / Project Charter), business cases, business process models, information flows and data models
Strong verbal, presentation and written communication skills are a must
Must be able to work independently with minimum oversight
Ability to effectively negotiate with key business leaders and partners required
Working knowledge of general productivity tools like Outlook, SharePoint, Lync, MS-Office, OneDrive
Four year degree required in business or related field

Business Process Control Senior Manager Resume Examples & Samples

Act as a partner to assess, advise and support the business over the implementation of an efficient and effective business processes and control environment at the LEGO Group, primary in Europe, but also collaborating with teams in the US, Singapore and Shanghai
Execute end-to-end business process reviews to assess control efficiency and effectiveness and work with our business stakeholders to implement controls improvement initiatives
Perform reviews on various LEGO sites to improve the control environment
Conduct investigations in collaboration with other specialised functions
Collaborate with a diverse range of stakeholders from sales and marketing, finance, legal, procurement, IT etc
Travel 30-60 days per year depending on the projects you work on

Director to Head Business Process Control Resume Examples & Samples

You have several years of experience within auditing, finance and risk management functions giving you an extensive understanding of business processes and management systems
You have a solid leadership track record from working in a global company and have demonstrated strong change management capabilities
You exhibit an open mind and the ability to create ties across functions and cultures, just as you know how to use your functional expertise to act as a 'go to' person for other experts
SAP experience is a plus and any experience with implementing Sarbanes Oxley (SOX) as well as operating in a SOX compliant regime would be highly welcome
You are fluent in both English and Chinese with excellent written and oral communication skills and an ability to communicate messages in a simple and convincing manner

Business Process Developer Resume Examples & Samples

Partner with industry and technology experts to develop high quality deliverables across all phases of a project, from participating in the requirements, design and build phases; delivering high-quality deliverables, through to user acceptance testing
Actively participate in the Scrum processes used to develop solutions, providing continuous feedback and implementing changes to our development
Leverage your industry experience to consult and influence the frameworks direction, in the pursuit of Pega best practices
Mentor more junior members of the team to improve their technical and functional knowledge and skills
Bachelor’s /Master’s Degree or equivalent
5 to 7 years of strong and in-depth knowledge of Healthcare / CRM / Insurance / Financial Services domain
Ability to quickly connect business requirements to the functional capabilities of an application with a strong technical bent of mind
Proven ability to co-ordinate a diverse set of business users to develop cohesive and streamlined requirements, documentation and user acceptance criteria
Proficient with technology-based tools and processes

Assoc Business Process Analyst Resume Examples & Samples

Analyze business and user needs, document requirements, and translate into proper system requirements specifications
Support internal and external stakeholders in their use of IT commercial solutions
Learn and apply existing and new system processes, methodologies, and skills for the development of systems which contribute significantly to the business
Create various scope options dependent on priorities and cost/benefit expectations
Identify, understand and document alternate solutions to meet business requirements, in partnership with technical team
Coordinate input, consensus and approvals from business partners regarding functional and system requirements
Coordinate knowledge sharing sessions with the development and test teams throughout project design and development stages
Partner with technical team to assist with design decisions and estimate for project tasks and change requests
Bachelor’s Degree in a technical field
Two years of relevant work experience

Business Process Analyst, Senior Resume Examples & Samples

Generate and facilitate TO and Line of Business (LOB) work planning processes, including multi-year planning, annual planning (DET), strategic planning (S1/S2), and TO regulatory filings
Govern the systems and tools that TO and Asset Strategy use to plan and manage the efficient execution of work, including ensuring systems alignment with existing business processes, addressing systems or process enhancement requests, monitoring and improving system usage, as well as providing user support, communications and training
Provide TO-level reporting and analysis for work planning and efficient execution, and drive improvement in work plan quality through analytics
Provide resource management governance, reporting, and analysis to manage macro-level resource demand and supply, implement resourcing decisions with the LOBs, and drive improvement in resource plan quality
Implement relevant performance metrics and scorecards for TO, along with related online tools for accessing metric performance
Ongoing verification of change document quality
Communicate with peers inside and outside of the department, providing information or exchanging data
Maintenance of change log system and established metrics
Develop material for report outs on TO ICC performance to other forums such as the TPC and BPR
Under the direction of the Expert Analyst, Coordination of the Senior CCB and other lower level change control meetings, including tracking of related actions for accountability
Development of training material for ongoing training after the initial implementation
Support audits and related corrective actions
Performs analysis on complex data models requiring customized reports and data and presents recommendations
Performs complex quality assurance on data to ensure accurate data is used in reports , resolves issues as needed
Develops and tracks metrics that provide data for process measurement, business operations or risk assessment
Conducts root cause analysis and develops corrective actions to resolve deficiencies
An understanding of Project Management Fundamentals
Develops process improvement and data solutions to address complex business issues
Requires little to no supervision
BS in Business, Finance, Economics, Engineering or related discipline or equivalent work experience
4 years of related work experience
Broad knowledge of different qualitative and quantitative analytical methods, approaches and tactics
Organizational and time management skills
Skilled at developing and delivering multi-mode communications that convey clear understanding of the unique needs of different audiences
Adaptable to changing business conditions and ambiguity
Ability to run what-if modeling analysis and understand how different factors affect business outcomes
Extensive experience with using MS Excel
Lean Six Sigma (LSS) certification, Green Belt
General knowledge and understanding of utility business drivers
Proficiency with MS Access
Knowledge of Project Management methodologies and best practices
Effectiveness and Root Cause Analysis: Evaluates and measures success of various business processes, practices and procedures and identifies opportunities for improvements
Compiles and analyzes data, documents work process and procedures, conducts internal and/or external surveys and interviews in order to identify and quantify issues and recommend solutions
Metrics and Reporting: Develops and tracks business process related metrics. Develops and maintains standard, custom and ad-hoc reports
Quality Assurance: Develops and updates quality standards, monitors quality, identifies issues and recommends improvements
Business Process Improvement: Business process improvement activities in support of the business, including process mapping and re-design
Training Content Development and Delivery: May develop and/or deliver end-to-end process training in a one-on-one or group setting
Project Management: May lead projects, determine scope, budget, timeframes, form teams, assign tasks, manage resources and issues
Performs root cause analysis on complex processes that requires customized reports and data
Develops new or revises existing data analysis to predict business outcomes selecting from various complex variables
Conducts studies and develops and uses metrics to develop recommendations related to business strategy and operations. Presents findings and proposed recommendations to leaders

Nmmes Business Process Reengineering Specialist Resume Examples & Samples

Identify and document the business processes
Identify gaps in processes and document options on how to improve them through defining requirements and validating process diagrams
Identify which processes are supported by an application, what data supports a process, and what technology infrastructure is in place to support a process
Relate organizational units to business processes, and validate business architecture with subject matter experts
Perform extensive documentation analysis to identify impact based on change requests

PSC Business Process Analyst Resume Examples & Samples

Understands complex Procurement & Supply Chain (PSC) processes and exploits opportunities
Solicits business requirements and comprehends basic-to-complex business issues; translates business needs into understandable requirements
Creates as-is and to-be process flows; analyzes current and future state process models and determines the changes necessary for arriving at the improved state
Researches best business practices within and outside of the organization to provide best industry practices
Super User for Procurement and Supply Chain systems
Troubleshoots PSC Systems; uses understanding of system setup, interdependencies and data flow to resolve issues; works with technical resources to design, develop, test and implement resolutions, including the creation and maintenance of test scripts
Participates in PSC related projects on the business side and develops business processes, procedures and work instructions as required
Functions as PSC liaison with Information Technology (IT), and other groups on PSC systems related matters; functions as PSC liaison with 3rd parties on process enhancements: freight forwarder and strategic vendors; develop/maintain functional requirements and system documentation
Recommends process improvements, innovative solutions, policy changes and/ or major variations from established policy that must be approved by appropriate leadership prior to implementation
Provides end user training for new users and on-going training to ensure the effective execution of standard processes and full utilization of PSC systems; assists with rollout related to new systems and initiatives
Bachelor’s degree in Economics, Finance, Supply Chain, Information Systems, Engineering or related fields
Proficient in MS Office (Excel, PowerPoint, and Word)
Able to travel (both domestic and internationally) up to 15%
Minimum of 3 years of experience in a similar role
Master’s degree in Supply Chain Management, or MBA in Operations or Information Systems (or equivalent)
Experience using Oracle applications as a Super User (iProcurement, Purchasing, Sourcing, eAM, Inventory, Order Management, iSupplier, Supplier Lifecycle Management)
Participation in an ERP implementation project
Proficient in MS Project and Visio

Senior Business Process & Controls Analyst Resume Examples & Samples

Must be detail oriented and able to produce high quality deliverables effectively and efficiently with excellent writing and communications skills
Ability to work in a team setting as well as independently and under tight deadlines
Must be professional in their interaction with internal and external stakeholders
Advanced planning and project management skills with ability to effectively manage work load
Ability to manage multiple projects concurrently to meet deadlines
Ability to build relationships with staff and management at all levels
Familiarity with an audit management system (ex.: TeamMate, MetricStream, WDesk) a plus
Strong PC skills
Experience in the technology industry a plus (SaaS)
Experience with WorkDay, NetSuite, Bill.com or Ultipro systems a plus
Willingness to learn and offer up ideas on how to improve company and team operations

Business Process Analyst, Ceps Resume Examples & Samples

Supply aggregators and/or planholders plan specific requirements based upon Guardian’s internal systems and standard formats
Work with aggregators and/or planholders to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian’s standard formats
Handle complex calls requiring research and explanations
Report system related problems
Actively participates in team meetings
Strong computer skills: MS Access and MS Excel
Requires ability to function in a team environment and build strong working relationships
Experience working in insurance industry preferred

Business Process Analyst, Expert Resume Examples & Samples

Bachelor of Science in Engineering, Business, Statistics, Mathematics or related field or equivalent work experience
6 years of related or equivalent work experience
MBA or equivalent graduate degree
Management consulting experience a plus
LSS Green Belt, Black Belt, or Master Black Belt
Creative problem solving skills to develop process solutions
Extensive knowledge of different qualitative and quantitative analytical methods, approaches and tactics
Broad expertise in business process, root cause process improvement and data analysis concepts, methods and techniques
Strong analytical and writing skills to create compelling business cases based on complex business environments and inputs
Influence skills to effectively gain buy in from leaders inside and outside of the department
Project management skills to lead large and complex projects working with cross-functional teams
Organizational, prioritization and multi-tasking skills
Advanced skills in Microsoft Office, Project, Visio or similar software
Utility experience a plus
Performs root cause analysis on highly comple x process that have cross functional impact
Applies advanced knowledge to wide-ranging process issues affecting the business
Develops innovative process solutions to address complex business issues. Presents findings and proposed recommendations to leaders
Develop business cases in support of strategy or change initiatives
Works with and leverages relationships with Directors and Managers across process functions / PG&E
Develops/delivers end-to-end process training materials to better support business needs
May manage cross-functional projects or initiatives
Leads projects, determines scope, budget, timeframes, forms teams, assigns tasks, manage resources, and issues
May provide direction and coaching to other Business Process Analysts

Administrator, Business Process Resume Examples & Samples

Creation/Management of credentialing master database
Quantify the most common credential categories and enact process to continuously keep current
Survey each BSC Team member’s affiliations with credentialing institutions and pending requirements
Maintain documentation retention protocols, storage and archives
Improve various processes such as new hire credentialing, credentialing expiration monitoring, new policy enactment, etc
Function as a liaison between the other cross-functional offices, including BSC Occupational Nurse, Sales Training Department, Office of Representative Credentialing, etc
Respond to ad hoc credentialing requests from Directors of Marketing, Customer Education Specialists, and Vice President of Marketing, members of the Field Sales Organization and Internal Teams such as R&D and Marketing. Document all processes and procedures
Minimum High School diploma (Bachelor’s degree preferred or equivalent work experience)
Minimum 3 years of business support work experience
Strong organizational skills with the ability to manage multiple tasks in a fast paced environment
Strong system skills. Must be proficient in MS Office
SAP/Documentation system experience preferred
Prior BSC work experience preferred

Principal Business Process Analyst Resume Examples & Samples

Develop deep expertise on planning processes and RR capabilities
Work with site BPL’s to identify opportunities to improve the effectiveness and efficiency of the production planning, production scheduling and the overall SIOP processes
Work with site BPL’s to prioritize and gain alignment for implementing the planning process improvement opportunities. Establish communication channels to highlight agreed priorities, set deliverable expectations and report actual performance for the group
Build content and processes to deliver new user and refresher training to the site BPL’s
Drive processes to ensure data integrity and consistency across SAP, RR and other supporting systems
Collaborate with the RR Demand, RR Distribution, Control Tower, IS and other functions to define and implement end to end process improvements opportunities
Support the site BPL’s in resolving end user system and process issues
Foster a community of BPL’s that shares best practices and drives innovative ideas for further improving our planning processes
Bachelor’s degree in Supply Chain, Manufacturing, Business, IS or related field
7+ years of Materials / Supply Chain planning, Business process or Systems experience
Experience of supply, demand and distribution planning in RR
Highly adaptable, flexible and willing to accept new ideas, processes, and procedures
Strong project management and ability to lead
Detail oriented and organized. Performs to a high level of accuracy in all tasks
The job requires 15% travel to visit BSC manufacturing sites and flexible schedule to accommodate multiple time zones
Diploma in Project Management

Business Process Engineer Resume Examples & Samples

Leads large scale projects and project teams; able to work independently on complex business issues
Facilitates project team and/or business subject matter experts in process related improvement discussions
Identifies data needs and interprets data to support process improvements; prepares and implements data collection plan
Summarizes insights concisely and clearly; translates findings into a compelling story and recommendation to drive to decisions
Analyzes data and metrics to quantify business results and/or identify improvement opportunities
Analyzes processes, deconstructs and documents multiple layers of a process; identifies waste and root causes
Summarizes information and effectively communicates analyses in writing and verbally to customers
Attends team meetings, phone conferences, and training as scheduled or needed
Travel required: approximately 25% depending on the project most commonly to Denver, CO; Irvine, CA; Malvern, PA or Nashville, TN
Bachelor’s degree in Industrial Engineering, Engineering Management or related technical field required; Master’s degree strongly preferred
Two (2) to four (4) years related analytical experience required
Exposure and experience working with process improvement methodologies such as BPM, Six Sigma and/or Lean; certification preferred
Project Management experience required; PMP certification preferred
Prior healthcare industry experience and reimbursement/revenue cycle experience preferred
Proficient in MS Visio, MS Project, MS Access, MS Excel, SharePoint, Tableau
Experience using office applications (Word, Outlook, PowerPoint, etc.)

Business Process Outsourcing Manager Resume Examples & Samples

Accountable for managing performance of agreed upon services delivered by the Financial Shared Service center
Responsible for overall governance with business partners and service provider. This includes management of relationships, performance, contract and compliance
Cultivate a customer service based culture within Financial Shared Service center to promote appropriate engagement and excellence in services for business partners
Bachelor's Degree
4+ years of experience in Sourcing and BPO Outsourcing
Strong negotiation skills with experience in outsourcing contracts and compliance
Proven success in client service relationship management within a Matrix organization
Superior written and verbal communication skills to convey overall engagement objectives and maintain open lines of communication between internal stakeholders and the outsourcing service providers
Prior success in driving execution under pressure to meet strict timelines
MS PowerPoint & Excel Intermediate level
Must have excellent reading comprehension and the ability to understand complex third party contracts
Relationship management: consultative, collaborative, and client-oriented
Able to work across cultures effectively, valuing diversity within a virtual team. Working knowledge of international business practices
Creating a learning environment, open to suggestions and experimentation for improvement
Visio & MS Project are nice to have
Six Sigma nice to have

100

Senior Claims Business Process Analyst Resume Examples & Samples

Create and edit requirements, specifications, cost benefit analysis and recommendations to proposed solutions
Facilitate development of process documentation
Follow standard programming guidelines and requirements as set by team
Standard documentation and tracking processes
Uses pertinent data and facts to identify and solve a range of problems within area of expertise
Provides explanations and interpretations within area of expertise

101

Associate Business Process Analyst Resume Examples & Samples

1+ years of specific experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
Intermediate level of proficiency with PC based software programs and automated database management systems (Excel and PowerPoint)
Intermediate level of proficiency with Access
Proficient with SQL
Proficient with MS Project

102

Senior Claim Business Process Analyst Resume Examples & Samples

Drive process to develop and obtain claim universe data files
Develop and execute quality assurance business process to validate claim data universe files to ensure the data files are accurate and complete
Develop and execute focus reviews to measure claim process accuracy and timeliness
Coordinate onsite audit process for Claims including data files, case files and walk-throughs
Create reports and analysis to provide claim audit readiness and onsite audit progress updates
Take ownership of claim-related deliverables, partnering with business, compliance and IT to develop and enhance audit readiness and data universe reporting processes
Develop claim data dictionary in partnership with Claim Operations to document data definitions and business rules
Define claim business requirements for automated data validation and control reports
Identify and document data universe and process gaps
3+ years’ professional experience
Strong preference for candidates with healthcare experience, including Claim process, quality, external audit, compliance or systems experience
Knowledge of federal and state medical claim processing regulations for government sponsored health insurance
Advanced project management and skills training
Strong preference for candidates that have worked in a consultative environment building relationships and influencing business partners
Minnetonka, MN location preferred; other locations will be considered
Self-motivated with the ability to work both independently and in a team environment

103

Senior Appeals & Grievances Business Process Analyst Resume Examples & Samples

Drive process to develop and obtain appeal and grievance universe data files
Develop and execute quality assurance business process to validate appeal and grievance data universe files to ensure the data files are accurate and complete
Develop and execute focus reviews to measure appeal and grievance process accuracy and timeliness
Coordinate onsite audit process for Appeals & Grievances including data files, case files and walk-throughs
Create reports and analysis to provide appeal and grievance audit readiness and onsite audit progress updates
Take ownership of appeal and grievance-related deliverables, partnering with business, compliance and IT to develop and enhance audit readiness and data universe reporting processes
Develop appeal and grievance data dictionary in partnership with Appeals & Grievances to document data definitions and business rules
Define appeal and grievance business requirements for automated data validation and control reports
Create templates and job aids to drive consistency in universe data file development, data validation & quality assurance processes, onsite audits and results reporting
Bachelor degree or equivalent experience
3+ years’ hands-on Project Management or Six Sigma experience across the project lifecycle
2+ years’ experience working in a matrix organization across departments to achieve project and operational objectives
Proven analytical skills to evaluate data files / sets, including data relationships
Demonstrated experience delivering business process or system changes
Advanced proficiency in Word formatting, styles and tables
Advanced proficiency in Excel functions, pivot tables, data filters, control charts, and pareto charts
Advanced proficiency in PowerPoint tables, charts and graphs
Strong preference for candidates with healthcare experience, including Appeal & Grievance process, quality, external audit, compliance or systems experience
Knowledge of federal and state regulations for appeal and grievance processes for government sponsored medical and prescription drug insurance
Six Sigma / operational excellence training
Excellent oral and written communication skills; ability to communicate effectively, and in a clear and concise manner
Excellent time management, organization, and prioritization skills
Ability to multi-task, managing multiple projects and activities

104

Senior Claims Business Process Analyst Resume Examples & Samples

Must have claims and/or encounter related experience
Familiar with State of AZ (AHCCCS) Medicaid claims and encounter rules
Preferred experience working in CSP Facets claims platform
Familiarity with claims or encounter research is a must
Experience on COSMOS claims platform a plus
Ability to work independently with data. Must have basic skills in Microsoft excel, word, and access database
Ability to work independently with data
Must have basic skills in Microsoft excel, word, and access database
Ability to work with internal partners on research issues and the ability to be flexible with those partners
Provide analysis and reporting
Able to learn multiple applications for research purposes
Able to extract data from various tools available and interpret data against company reimbursement rules and/or AHCCCS rules for claim submission and payment
Good communication skills are important as well as the ability to translate data analysis into use for possible action
Investigates non-standard requests and problems, with some assistance from others
Works exclusively within a specific knowledge area. Prioritizes and organizes own work to meet deadlines
Provides explanations and information to others on topics within area of expertise
Must be able to work with multiple lines of business in Arizona (different Medicaid lines of business and Medicare)
2+ years of claims and/or encounter related experience
Strong experience with MS Excel (spreadsheets, formulas, V look ups, pivot Tables) Access (creating and editing Tables and basic queries) and Word (creating and editing spreadsheets) experience
Ability to extract data from various tools available and interpret data against company reimbursement rules and/or AHCCCS rules for claim submission and payment
Undergraduate Degree or higher
Experience on COSMOS claims platform
Experience working in CSP Facets claims platform

105

Admin, Business Process Resume Examples & Samples

Manage data, procedures and/or processes related to function
Coordinate, organize and/or lead administrative tasks in support of functional area
May assist professional and technical staff with special projects
Provide data and information to other functions on processes and procedures, as requested
Uses software for functional area, to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations
May design processes to enhance work flow
Provides data and information to others on functional unit processes and procedures
Minimum High School diploma and currently pursuing Bachelor's degree in Business or Finance
Minimum 0-1 years of business support work experience

106

Business Process Engineer Resume Examples & Samples

Bachelor’s Degree in Business, Data Science, Computer Science, Applied Math or a related field
Around 10+ Years of Enterprise Strategic Planning and Business Strategy Framework
Familiarity with Lean Six Sigma methodologies or a related field
Knowledge of statistical concepts and methods with a background in data science, mathematics, computer science, economics, system engineering
Experience with several data analysis/software packages including but not limited to: SPSS/SPSS Modeler, SAS, Tableau, R Studio, Oracle SQL Developer, Cognos, or Open Source
ITIL and ITSM familiarity; certifications desired
PMP certification desired
Strategic planning certifications/credentials desired

107

Business Process Analyst, Senior Resume Examples & Samples

6+ years of experience with managing and delivering process improvement projects
4+ years of experience with project management
3+ years of experience with interfacing and presenting to executives
Experience with commercial or military logistics and presenting complex subject matter to diverse audiences, including senior government officials and senior members of the firm
Knowledge of supply chain management principles
Ability to develop high-quality spreadsheets, papers, presentations, and various data products in support of C4ISR sustainment strategy
Ability to manipulate project management software to manage complex, lengthy tasks in support of multiple government agencies
Experience with supply chain management in the commercial sector, the government, or as a military member
Experience with Visio or iGrafx
LSS Master Black Belt or Black Belt Certification

108

Business Process Engineer Resume Examples & Samples

Lead cross-functional process improvement projects
Build effective teams and draw on the strengths of team members
Formulate and implement strategic plans, while anticipating approaching problems and opportunities
Utilize Change Management tools to ensure successful implementation
Provide business objectives alignment and business return-on-investment perspectives in the review, approval, and prioritization of process development/improvement projects at GA-ASI
Properly scope the projects in order to minimize potentially conflicting goals and to maximize synergy and mutual benefits
Manage a portfolio of all process and automation efforts at GA-ASI
Enable cohesive and effective communication of visions, strategies, directions from the executive team to process and information technology communities
Typically requires a bachelors degree, masters degree or PhD in engineering or a related technical discipline from an accredited institution and progressive engineering experience as follows; nine or more years of experience with a bachelors degree, seven or more years of experience with a masters degree, or four or more years with a PhD
Must Have Strong Leadership skills, independent and unbiased, capable of quickly gaining trust and loyalty and inspiring/coaching others toward achievements
Must display knowledge of statistical techniques and software such as Minitab. Excels in analyzing relevant and essential facts and adjusting work procedures for maximum efficiency
Make sound decisions when faced with multi-faceted problems by effectively weighing risks, uncertainties and assumptions
Must be able to adapt and apply skills in a wide variety of areas in a quick changing environment
Must be able to make favorable impressions and easily gain trust and respect from others, while developing positive and effective working relationships with superiors, subordinates, peers, customers and others
Must demonstrate active and focused listening skills, asks thoughtful questions, and listens objectively and with an open mind
Must be proficient with Microsoft Office Suite such as Word, Excel, PowerPoint, Project and Visio. Proficiency in other process-related software is a plus
Knowledge and experience with Systems Engineering principles is preferred

109

Business Process Engineer Resume Examples & Samples

Maintain a single source of truth by managing a portfolio of all process and automation efforts at GA-ASI
Typically requires a bachelors or masters degree in engineering or a related technical discipline from an accredited institution and two or more years of engineering experience with a bachelors degree
Must display knowledge of statistical techniques and software’s such as Minitab. Excels in analyzing relevant and essential facts and adjusting work procedures for maximum efficiency

110

Business Process Anlyst Stf Resume Examples & Samples

Collect and analyze the project’s business requirements and transferring the same knowledge to development team
Communicate effectively with external clients and internal teams to deliver product’s functional requirements like screen, interface, and GUI designs
Document the acquired results of analysis and workflows as well as obtaining sign-off from the appropriate client
Coordinate with the groups of business unit who test, validate, evaluate new applications and functions, and determine issues in services and software
Manage any change requests related to the working project plans daily to meet the agreed deadlines

111

Business Process Anlyst Senior Resume Examples & Samples

Evaluate the data collected through task analysis, business process, surveys and workshops
Provide suggestions to the development team during the development stage of product to meet the client’s business needs
Prepare accurate and detailed requirement specifications documents, user interface guides, and functional specification documents
Design and executing the test scripts and test scenarios
Work under general supervision, a wide degree of creativity and latitude required
Preferred work locations in Clearwater, FL; Austin, TX or Charlottesville, VA however the opportunity is also open to a virtual assignment

112

Business Process Engineer Resume Examples & Samples

Minimum five years of experience participating in BPR activities with two of the five years of experience using process improvement methodologies, e.g., Lean Six Sigma
Minimum of Bachelor’s Degree from an accredited college or university in a business discipline
Strong attention to detail and organizational skills. Excellent communications skills
Must have active TS/SCI with Poly**

113

Business Process Reengineering Specialist Resume Examples & Samples

Applies process improvement and reengineering methodologies and principles to conduct process modernization projects. Duties include activity and data modeling, developing modern business methods, identifying best practices and creating and assessing performance measurements
Responsible for effective transitioning of existing project teams and the facilitation of project teams in the accomplishment of project activities and objectives
Provides group facilitation, interviewing, training, and provides additional forms of knowledge transfer
Key coordinator between multiple project teams to ensure enterprise-wide integration of reengineering efforts
Assist the Program Manager in working with the Government Contracting Officer (CO), the contract-level Contracting Officer's Technical Representative (COTR), the Government Task Manager, government management personnel and customer agency representatives identifying appropriate resources needed, and developing the schedule to ensure the timely completion of the tasks milestones and final acceptance
May serve as a technical authority for a particular task area
As a staff specialist or consultant, resolves unique and unyielding systems problems using new technology. Completes tasks within estimated time frames and budget constraints. Interacts with client management personnel. Prepares activity and progress reports regarding all assigned tasks. Reports in writing and orally to company and client representatives
Acts as a recognized technical expert and functions as the highest-level individual contributor in at least one technical area. Utilizes expertise in business management practices, industry requirements and information technology disciplines to develop technical and/or business solutions to client problems
Bachelor’s in Science in Information Technology or Cyber Security or similar technical degree and 15 years’ of experience
12 years’ experience assessing and enhancing IT systems security policies and procedures in response to the regulatory requirements associated with Federal and International standards
12 years IT Security experience with extensive knowledge in security regulations and security assessments having developed numerous security C&A (or SA&A) and ATO on a range of systems including classified systems
Strong working knowledge with NIST Special Publications and the NIST SP 800-37 SA process/methodology
Active Secret clearance
Certified Information Security Manager (CISM)
Certified Information Systems Auditor (CISA)
Certified Authorization Professional (CAP)
Experience conducting FISCAM-based security audits of Federal Government IT Systems
Experience with DISA STIG configuration requirements
Experience with Department of Justice information systems
Experience with the use of the using DOJ Cyber Security and Assessment Management (CSAM) system application
Prefer Security Tool experience e.g. FoundStone, Nessus/Tenable, DBProtect, AppDetective, Tivoli/BigFix, Sharepoint, Guardium, WebInspect
Active Top Secret Clearance with DOJ

114

Business Process Analyst Engineer Resume Examples & Samples

Bachelor’s Degree and a minimum of 3 years’ related experience required for the level 2 role
Bachelor’s Degree and a minimum of 6 years’ related experience required for the level 3 role
Active DoD Top Secret Security Clearance is required. In addition, selected candidate must be able to obtain and maintain a favorably adjudicated DHS background investigation (EOD) for continued employment
Must be a team leader, proactive, and possess excellent problem solving and organizational skills

115

Business Process Analysis Manager Resume Examples & Samples

Perform manager responsibilities for the task order including: planning, risk management, budgeting, forecasting, scheduling, status reporting and be accountable for the overall performance of the task order
Provide oversight and guidance to a team of resources on separate work orders with distinct project activities
Ensure quality of all deliverables produced under the task order and the adherence to Northrop Grumman and program standards and guidelines
Support the customer in an advisory capacity in the analysis, planning and communications efforts for the overall task and individual work efforts
Provide guidance and support to the team, as needed, in the technical analyses of the existing architectural components of the notice generation system, including any business processes/rules related to these applications
Assist team members, as needed, in developing work products in order to meet customer deadlines
Facilitate and participate in meetings with customers to gather and document requirements and setting overall project direction
Lead the Northrop Grumman team and collaborate with multiple customer teams in the execution of the activities under the task order
Bachelor’s Degree and 10 years of related experience. 14 years of experience will satisfy degree and experience requirements
Minimum of 5 years of hands on and demonstrable combined experience in: as a data/system/QA analyst; experience and working knowledge of big data / Hadoop technologies such as Pig, Hive, Map Reduce, Java, Syncsort, Informatica, and Unix shell scripting; experience with Business Intelligence (BI) tools such as Tableau, OBIEE
Candidate must have minimum of 1 year experience working on a BI project
Previous experience leading technical teams of 5-10 resources
Must have past demonstrated technical experience with and an in-depth knowledge of the SDLC
Demonstrated strong technical writing skills and must have the ability to design and write SDLC documents (Requirements, System Design Specifications, Use Cases, User documents) from existing or proposed systems
Understanding or experience with mainframe and distributed computing environments
Strong understanding of enterprise architecture components, COTS packages, and web based applications
Experience with web based technologies
Must be a self-starter and take responsibility for completing assignments on time
Must be able to obtain and maintain a Position of Public Trust clearance
Must be a US Citizen or US Permanent Resident (green card holder)
Project Management Certifications such as: Certified Associate in Project Management (CAPM), Project Management Professional (PMP), or Program Management Professional (PgMP)
Certifications in Certified Scrum Master (CSM) or Professional Scrum Master (PSM)
Prior SSA experience
Experience in leading complex projects from initiation to completion on time and within budget

116

Business Process Engineer Resume Examples & Samples

Assist government leaders in defining the vision and determining the direction of change through a period of major government transformation
Assist in the development of enterprise architectures at the department and agency business level, identifying their core competencies, defining measures, and identifying capabilities
Help government leaders to translate their mission, vision, goals and strategies into actionable programs within a coherent concept of operations
Analyze the current state and support the design of objective future business operations for federal departments and agencies in order to aid Government decision making
Provide assistance to federal agencies in continuous process improvement efforts such as Lean Six Sigma programs, as well as business process reengineering (BPR) projects
Assist in assessing the alignment of services and technology with desired business/mission strategies and objectives, concept of operations, business processes, roles, organizational structures and technology standards
Provide functional support in planning, evaluating, and overseeing Custom Off-the-Shelf (COTS) solution implementations with particular emphasis on Enterprise Resource Planning (ERP) activities and modules
Assist the customer in creating and overseeing an enterprise business architecture or architectural components for their organization
Provide functional support in designing or guiding the agency to design target architectures that streamline and modernize federal agencies or service organizations
Assist others in the development of the necessary programs and projects for implementing change and executing agency transformation
Develop trusted strategic partnerships with key customers and stakeholders
Business Process Reengineering / Improvement / Modeling
Business Innovation
Data Analytics / Optimization
Enterprise Architecture
ERP / COTS Solutions

117

Assoc Business Process Analyst Resume Examples & Samples

Analyzes manual processes and make appropriate recommendations for automation, including the completion of the Return on Investment Analysis
Creates Microsoft Access databases to automate processes
Recommends additional upgrades to the COBRA and Retiree / Direct Billing systems and work directly with vendor to implement changes
Analyzes quarterly and mid-term system releases, test, write procedures, deploy, and train the team
Maintains a systems user guide and other unit procedures, verifying that all COBRA procedures are compliant with Federal COBRA regulations
Downloads data directly into COBRA and Retiree / Direct Billing systems after working with customer to set up the specifications
Provides quality checking on all deliverables including initial notices, election notices, rate change letters, initial account setups, rate changes, benefit plan changes, customer reports, payment processing, and disability extensions
Develops and maintains reports for documentation of the team’s quality and other team statistics
Researches COBRA regulations as necessary regarding situations that arise to ensure accordance with COBRA regulations, working with the Compliance unit as necessary
Assists COBRA account administrators and Retiree / Direct Billing administrators with the setup of accounts or other duties necessary to contribute to the team effort
Maintains the COBRA Administration System for over 1,400 customers and Retiree / Direct Billing System for over 150 customers
Works with IT to create weekly COBRA eligibility feeds to vendors
Creates, runs and delivers daily changes files to vendors and partners
Updates lettersets in our COBRA and Retiree / Direct Billing systems, and properly sets up customer¿s account structures
Downloads daily COBRA events and daily COBRA web data
Runs monthly customer reports, enters in adjustments to the tables, maintenance of our COBRA and Retiree / Direct Billing data tables, makes sure the COBRA and Retiree / Direct Billing IVRs update, maintains the running of letters, creates ad hoc reports for our customers by designing queries, runs the monthly audit of the enrollment system to the COBRA system, adds the COBRA General Notice datasets in TSO, trains new clients on the COBRA web, and handles SQL table failures
Working in operational departments including one of the following COBRA, Plan Services, Enrollment, Billing, Reporting, Claim Services, accounts receivable / banking, or related field
Extensive knowledge of MS Access to write queries, develop reports, and create database applications
Experience in dealing with customer issues
Proven experience effectively communicating technical and non-technical information
Project management skills or experience
SQL including statements and tables
Degree or experience in programming, applied math, or statistics

118

Business Process Analyst Engineer Resume Examples & Samples

Bachelor’s Degree and a minimum of 10 years’ experience required
DHS Suitability at SCI level
Visio Experience

119

Director of Business Process Resume Examples & Samples

Deploy a consultative model focused on improving the administrative processes between UHC and Optum 360's clients through rigorous process improvement initiatives and the deployment of technological advancement
Strong leadership skills - Experience leading and managing others
Strategically minded, capable of translating strategic intent into a set of practical, achievable milestones at operational level
Strong analytical and organizational skills, accompanied by logical and structured thinking
Demonstrated experience in effective operational business change and integration
Demonstrated stakeholder relationship development and management
Ability to work on several projects at once, interchangeably, within a fast paced environment
Strong motivation to continuously drive business performance improvement
Solid understanding of software development fundamentals
Interpersonal skills to influence and spur cultural change, facilitating and enhancing performance within a cross - functional environment
Strong, independent decision-making ability and negotiation skills
Exceptional communication, presentation, problem - solving and analytical skills
Ability to drive change and influence individuals at all levels of the organization and to take appropriate risks

120

Business Process Senior Resume Examples & Samples

Actively participate, and at times lead efforts, in Multifamily business process and technology projects, including business process, systems, rollout and adoption
Lead business requirements creation, user acceptance testing and integration across projects
Provide thought leadership and work as part of a collaborative CM team to develop solutions to business needs that strike the optimal balance between functional capabilities, flexibility, and cost
Seek solutions that meet the need of the business which result in process efficiency, provide business change flexibility, and increase Multifamily’s ability to manage and leverage data
4-8 years of related professional work experience managing and implementing mission critical business applications
Bachelor’s degree in Business Administration, Finance, or any related field or equivalent work experience
Outstanding verbal and written communications. Must be able to communicate effectively with external customers, business, IT, and vendors
Leadership and executive level interaction and partnership with functional/business unit leaders
Familiarity with different development life-cycles and methodologies as well as business analysis and requirements
Certified Project Manager PMI/PMP
Understanding of commercial and/or Multifamily real-estate
Expertise in common knowledge-worker tools (Windows, Office Professional, Visio, etc.) and specialized project/program management software (MS Project, etc.)

121

Business Process Assoc Resume Examples & Samples

Support Multifamily business process and system issues by documenting and clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up with customers to ensure resolution
Collaborate with IT, business users, and other BOS personnel in performing Data Change Requests submitted to the BOS team; ensure quality results; and document evidence of work in a thorough and comprehensive manner
Support user access provisioning and de-provisioning activities, as well as monthly and quarterly access reviews and certifications
Participate in project development of new business solutions and/or enhancements of existing applications through review of business requirements, participation in development of User Acceptance Test plan and execution, and supporting training and rollout efforts
Contribute to overall process improvement through analyzing and trending customer issues and recommending system improvements where appropriate
Assist in the development and documentation of training material and operational guide documentation as time permits
Bachelor’s degree plus 1 to 2 years of relevant work experience
Strong SQL knowledge and familiarity with MS Office software, Visio, and Sharepoint
Excellent customer service and quality focus
Strong problem-solving skills and attention to detail
Ability to multi-task and analyze information
Understanding of the mortgage industry, preferably commercial or multifamily real estate finance

122

Business Process Dir Resume Examples & Samples

Lead the management of Multifamily Business Initiatives: including business process, modeling, systems, rollout and adoption
Plan implementation of BPR, business requirements, user acceptance testing and integration across projects
Serve as primary liaison to Delivery Services and/or vendors for any development efforts
Provide thought leadership and work as part of a collaborative team to develop solutions to business needs that strike the optimal balance between functional capabilities, flexibility, and cost
Engage Capital Markets and Investment and Advisory in areas related to: costing, pricing, modeling, modeling governance and other related activities
Define multiyear strategic outcomes for initiative funds within the Capital Markets and Investment and Advisory business areas
Minimum of 12 years of related professional work experience managing and implementing mission critical business initiatives and 4 years of management experience
10+ years experience working in a Capital markets/Wall Street Investment Bank
10 or more years managing and implementing mission-critical business initiatives
Collaborative, appreciative style of management and engagement

123

Business Process Analyst Specialist Resume Examples & Samples

Plans, performs and implements process improvement initiatives (e.g., ISO, Lean or Six Sigma)
Measures performance against process requirements
Basic knowledge of one or more end-to-end systems development life cycles (i.e., waterfall, iterative and other modern approaches to software development) and conversion methodologies
Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

124

Business Process Mgr Resume Examples & Samples

Develops proposals/recommendations related to vendor services and practices in connection with the vendor(s)
Manage a vendor relationship that is significant in scope, complexity, and criticality
Deals with a range of complex issues and policies in the management of the vendor(s)

125

Business Process Outsourcing Resume Examples & Samples

Manually places outbound and receives inbound collection calls to assess status on outstanding loans
Documents system with overview notes of call on account in order to keep accurate records of account history
Initiates standardized system generated collection letters to deliver clear information to customers
Resolves customer disputes to maintain customer satisfaction
Verifies and audits complex loan information to maintain quality record keeping
Processes multiple search criteria on skip no-contact accounts in order to obtain payments from customers
Creates document rewrites of loan repayment to ensure that legal and client requirements are considered
Facilitates customer payments through company identified systems to ensure that accounts are handled appropriately
Performs maintenance for customer address and other demographic information changes to keep information up to date
Adheres to client's specification in granting due date changes to ensure that clients needs are met
Four or more years of credit collection experience
Experience working with the Fair Debt Collection Practices Act
Negotiation skills to set up re-payment schedules

126

Business Process Cons, Lead Resume Examples & Samples

Data Analysis: Identifies sources for, gathers & analyzes data relevant to processes. May direct & review the work of less senior analysts/consultants. Defines requirements for data & sets standards of data collection. Support staff in resolving issues that prevent customer agreement
Research: Reviews best practice research prepared by less senior analysts/ consultants. Makes recommendations on appropriate, complex solutions based on research; selects from alternatives presented
Process Architecture: Designs more complex processes & reviews the work of less senior analysts/consultants. Ensures process mapping is complete; provides feedback & guidance to less senior analysts/consultants. Interviews stakeholders & process owners to define processes. Defines standards & methods
Process Recommendations: Independently initiates, identifies & coordinates the analysis of complex client needs in project areas such as: new & existing business operating models, innovative approaches to solutions, market research of emerging or available product functionality & operational readiness assessment
Determines process recommendation documents, including presentations, process maps, supporting metrics, business requirements & related impact analyses for complex processes or for portions of larger or inter-related processes. Leads the development of recommendations by less senior analysts/consultants. Negotiates final requirements & mediates impacts across all stakeholders. May apply Lean/Six Sigma concepts & techniques to process improvement initiatives, including completing Lean/Six Sigma analyses & tasks. Shares accountability for realization of results w/process owners & will present recommendations to stakeholders & process owners
Lead the process development transition from project to operations to ensure a smooth & successful transition
Performance Mgmt & Control: Defines, develops & evaluates performance metrics to establish process success, including working w/multiple stakeholders, often w/competing/conflicting objectives, to ensure cohesive & reachable measures of success Reviews data post- implementation to measure success; defines standards of improvement success
Change Mgmt: Leads or partners in change mgmt activities associated w/process improvement for highly complex initiatives. Engages leadership & stakeholders to obtain support & buy in for changes
Minimum six (6) years of process improvement, management consulting, change management, or related business experience
Minimum nine (9) years of process improvement, management consulting, change management, or related business experience
Lean/Six Sigma Black Belt or higher Certification preferred

127

Intermediate Business Process Data Analyst Ncal BIO Resume Examples & Samples

Bachelor’s degree and two or more years of experience data analytics, business documentation and/or developing business processes
Process mapping and workflow documentation skills
Data and/or financial analysis and reporting skills
Knowledge and experience using process improvement practices i.e. Six Sigma, Lean, Kaizen, CMMI, etc
Six Sigma Green Belt certification (willingness to obtain within 18 months)
Strong proficiency in the use of Microsoft Office products (Visio, Word, Excel, and PowerPoint, SharePoint)
Detail-oriented, can-do attitude, self-motivated
Tolerance for ambiguity and ability to juggle ad-hoc requests
Available for work in various offices around Northern California

128

Business Process Anlyst Senior Resume Examples & Samples

Oracle – Primavera P6
Oracle – Primavera P6 Progress Report
Oracle – Primavera P6 WebAccess
MS Suite: Excel, Access, Outlook
Act as a Team Lead for PCE Project Analysts and Technical Writer
Execute/Coordinate/Facilitate

129

Jira Business Process Analyst Resume Examples & Samples

2+ years of experience with capturing, managing, or visualizing workflows or business systems requirements
1+ years of experience with developing JIRA workflows, including status, transitions, assignees, resolutions, post functions, field configurations, or workflow schemas
Experience with managing JIRA permissions, including project-wide, issue, space, and repository access
Experience with Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Visio
Knowledge of JIRA filters, reporting, and creating and customizing user dashboards
Ability to determine ways to optimize and improve JIRA setup and process workflows and identify where functionality can or cannot meet user requests
Ability to produce client ready deliverables, including reports and presentations
Experience with providing user management, training, and support for JIRA
Experience with continuous process improvement, including Lean or Six Sigma
Knowledge of the creation and maintenance of detailed technical and user-facing documentation
Ability to apply built-in customization and third-party add-ons to extend JIRA functionality
Ability to collaborate on problem resolution, team decisions, and project planning, including conceptualize solutions
Ability to work in a fast-changing, dynamic, and Agile environment, manage time, multi-task, and manage projects with an Agile methodology
Possession of excellent oral and written communication skills to engage and manage stakeholders and capture requirements

130

Business Process Engineer Resume Examples & Samples

Leads a collaborative group of functional leads to document and analyze business processes and make recommendations on to improve performance and close gaps throughout the enterprise
Conducts focus groups, process observation, and time and motion studies as necessary
Analyzes processes and presents findings and makes recommendations to functional leads to develop or improve processes, products, services and / or programs to support the overarching goals of the enterprise
Leads enterprise projects and initiatives including but not limited to creating and maintaining project schedules, developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts, and working closely with project champions on overcoming barriers
Conducts project meetings
Meets with project team regularly to review project deliverables and deadlines
Meets with appropriate personnel for periodic review or prototypes and final products
Responsible for developing and updating various types of project documentation (i.e., project charters, communication plans, project schedules, issue logs, etc.)
Supports the Chief of Staff for the enterprise in a liaison role, acting as the single point of contact for assigned projects with executive leadership
Coordinates interaction and communication between project teams
Identifies and coordinates assignment of internal and external resources to meet project requirements
Responsible for documenting and updating changes to workflow, training plans, policies and procedures
Consistently demonstrates and injects their knowledge and abilities to lead initiatives utilizing Six Sigma and / or Lean methodologies
Bachelor’s degree in Business – oriented or health administration field
4 years of experience in business writing
2 years of experience interpreting policies and procedures and educating others of such processes and procedures
2+ years of experience with documenting processes and practices, often in accepted project methodology artifacts while effectively prioritizing multiple tasks, priorities, projects and deadlines
3 years of experience leading a team
2+ years of experience with MS Word, Excel, PowerPoint and Visio
Six Sigma training / experience

131

Business Process Assoc Resume Examples & Samples

Participate in Multifamily business process and technology projects by documenting and reviewing business requirements, participating in test planning and execution, and aiding training, adoption, and rollout efforts
Support solutions that meet business needs to promote process efficiency, provide business change flexibility, and increase Multifamily’s ability to manage and leverage data
Execute operational and project reporting, metrics calculations, and processes
Assist in creating status reports and management reporting, including executive level and division-wide
Assist with compiling and analyzing financial, project, and operational (quantitative / qualitative) data
Participate in writing key deliverables, such as business procedures, meeting summaries, training guides, test cases, and / or requirements
Document business strategic and financial planning exercises and corresponding results
Engage CM customers (business, finance, EPMO) and IT counterparts on an ongoing basis
Strong attention to detail and quality focus
Ability to multi-task and work well under deadline driven process / timelines
Strong communication skills, both written and oral; must be able to communicate effectively with business, technical, and third-party / vendor teams
Capable of working independently and as part of a collaborative team
1 to 2 years related work experience within a financial services environment
Understanding of key concepts related to Multifamily business functions (underwriting, asset management, operations, capital markets)
Exposure to different development life-cycles and methodologies as well as business analysis and / or requirements gathering processes

132

Senior Business Process Engineer Resume Examples & Samples

At least 5 years of professional working experience in a management consulting firm and/or IT process management role in a large enterprise
Prior client-facing work experience at a major management consulting firm
Demonstrated working experience in applying critical thinking & analytical skills to
Frame and structure complex issues effectively to solve process problems
Analyze difficult issues and conduct targeted and insightful diagnostics; and
Improve organizational effectiveness through change initiatives
Experience in using effective communication & strategic influencing to inspire change
Prior experience leading & facilitating workshops and eliciting requirements for process re-engineering
Excellent communication (verbal/written/presentation) skills, including ability to deliver training to technical staff
Strong MS Excel skills to create/maintain pivot tables/macros to facilitate in-depth data analysis and data modelling
Previous work experience in process mapping, PDCA (Plan–Do–Check–Act or Plan–Do–Check–Adjust) and ITIL framework
Demonstrated leadership experience in projects and collaboration with senior management team to successfully implement process change
Work in an energetic team environment, with adaptability to deal with ambiguities and shifting priorities
General knowledge of networking technologies (TCP/IP, routing, switching, firewalls, and load balancing)
When required, a willingness to work evenings and/or weekends on an occasional basis to meet project deadlines

133

Manager of Policy & Business Process Resume Examples & Samples

Collaborate with senior leadership across the University to identify policy and business process needs
Lead and facilitate business transformation activity (process mapping, discovery sessions) to develop better business processes, policies and guidelines
In partnership with the Associate Director of Tax Reporting and Payroll and others, drive select high-impact compliance projects in tax, payroll, and other areas as needed
Scope and develop implementation plans for policy-related change management efforts
Partner with identified policy owners and stakeholders to understand business needs and requirements
Write policy, procedure and training materials, leveraging stakeholders and others as needed to complete
Maintain existing policy library and website, updating both as needed
Synthesize complex ideas and convey them in clear, direct written communications
Develop project plans and stay on track with limited supervision
Facilitate and support the Financial Policy Review Board (FPRC). This group, comprised of University stakeholders, works to prioritize policy efforts, create policies and approve their operational viability
Effectively facilitate groups with potentially differing views toward an actionable plan and present the same to senior leadership
Communicate best practices and provide guidance on policy questions to University audiences with a wide range of backgrounds
Participate as needed on special strategic initiatives driven by financial leadership
BA/BS in management, business process and/or a related field
Minimum 7 years progressively responsible experience in finance or related field
Ability to extract and communicate key themes from complex problems, identify solutions and manage change
Proven ability to influence without formal authority and/or exercising formal authority
Demonstrated experience in establishing and developing relationships with constituents; ability to communicate with clarity and diplomacy
Strong executive presence, and ability to interact effectively with senior audiences
Highly motivated and collaborative
Proven ability to successfully manage multiple competing projects on deadline, leveraging senior level guidance effectively
MBA highly desirable
Prefer experience developing policy and/or operational changes across a large, complex organization
Experience with payroll, tax, process excellence concepts is a plus
Harvard experience highly desirable

134

Business Process Anlyst Resume Examples & Samples

Demonstrated good understanding of system engineering
Previous experience writing testable requirements
Develop requirements based on FDA business and project needs- Collaborate with developers and testers in ensuring requirements are implemented correctly and meet customers expectation
Actively engage in process improvement initiatives

135

Business Process Anlyst Stf Resume Examples & Samples

Proven experience working in complex projects gathering user requirements and converting them into system requirements that can be tested
Demonstrated understanding of full software development life cycle
Proven experience with supporting highly critical customer missions
Excellent verbal and written communication skills, including experience working directly with customers to discuss their requirements and objectives
Work with FDA business owner in understanding the business needs
Ability to identify solution to complex system problem

136

SVP of Business Process Change & Control Resume Examples & Samples

Ability to evaluate processes using root cause analysis for any issue, logic, reasoning skills, and out of the box thinking
Ability to ask the right questions in each situation to get to the base issue / problem
Ability to conduct regular deep dives into all KYC processes to identify needed process improvements and control gaps
Ability to evaluate all programs, processes, and procedures for opportunities for increasing efficiency and effectiveness
Creates a process for measuring and reporting on the effectiveness of each implementation
Ability to size projects and follow all change control process within CBSU business
Responsible for documenting project process flows and procedure changes to keep them in line with policy by working with the business and the policy teams to incorporate any changes through the change control process
Document and maintain an effective workflow reporting process
Manages all process flow maps by ensuring the flow reflects the current process, evaluating the flow for any possible control breaks, evaluating root cause, and implementing process changes or compensating controls to minimize risk
Incorporates other lines of business seamlessly into the CBSU process, as needed (IPB and PWM)
Acts as swat team to evaluate root case of all process and control issues
Assist in designs and implements score carding process throughout CBSU
Manages all business projects to ensure they are implemented within budget, scope, and timeframe with excellent quality
Experience in system integration and replacement projects
Ability to manage and develop a high performing team
BA required. MBA/MS highly recommended. Regulatory, compliance and/or control experience important. Strong process management skills and organizational skills essential
Management experience 3 years+
Strong Process Improvement Experience, especially Lean Six Sigma, is required
Strong Project Management Experience is required
Ability to identify problems, assess impact/urgency, identify root cause, and take appropriate actions to inform key parties as well as define process changes to drive sustained resolution of issues is required
Proven skills in leadership, including strategic planning, change management, and organizational skills
Understanding of and experience in Consumer Banking business processes. Ability to frame details of process within bigger picture to ensure business silos do not hinder seamless execution
High level of diplomacy and relationship management skills. Ability to inspire trust, influence others, promote collaboration and motivate. Skilled at building and maintaining relationships
Able to manage teams in multiple geographies
Demonstrated ability to work with all levels of internal and external management
Strong written and oral communication skills, interpersonal skills and presentation skills
Demonstrated history of successfully driving change and managing for results
Able to deal with ambiguity and maintain course in the midst of significant change
Expertise in call monitoring, NICE, score carding processes
Expert skills in Sharepoint
Expert skills in Infopath
Expert skills in Sharepoint Designer
Advanced level skills SQL and Data base management
Automated reporting development and deployment skills
Deep experience producing reporting/analytics to support key business decisions in an accurate and timely way
Ability to identify trends and proactively advise on impact via quality monitoring on and off site
Experience with Bank Secrecy and AML a plus
Knowledge of Consumer, Commercial and Wealth Management businesses a plus

137

Identity Management Business Process SME Resume Examples & Samples

Serve as DOI’s DOIAccess System and Identity Management Business Process Subject Matter Expert (SME)
Lead weekly DOIAccess Customer Advisory Board (CAB) meetings
Update DOIAccess System development status to DOIAccess Implementation Team
Manage DOIAccess System development and maintenance activities
For each major release, create test cases and coordinate system testing with DOIAccess CAB members
For each major release, create or update training materials including FAQs and user guides, as required
Develop the DOIAccess Operations Plan/Guide. Modify USAccess guides for DOI to incorporate DOI Access policies and procedures
Publish system alerts to notify Sponsors, Implementation team, and PMO of any system issues as they arise and upon resolution
Maintain DOIAccess System role assignments with monthly validation of assigned roles
Validate system documentation developed by the DOIAccess Development team
Coordinate with the DOIAccess Development team to develop plans for sharing of authoritative identity data between DOIAccess and other systems
Manage DOIAccess Inbox – Check daily for questions that come in and answer or redirect to appropriate sponsor(s) or ITeam lead(s). Report undeliverable emails due to incorrect email addresses or overflowing in boxes to I-Team leads
Support Tier 3 level DOIAccess Help Desk calls
Bachelor's degree in a related field and 10 years of experience. An additional 4 years of experience may be substituted in lieu of degree
Five years experience implementing HSPD-12 policies and FIPS 201 Standards
Experience with the GSA USAccess system, policies and process
Experience with DOI organizational structure and role of OCIO providing ICAM services to DOI Bureaus and Offices
Experience developing and managing ICAM processes supporting Identity Management (identity proofing and validation, IDMS operations and management)
Experience in System Development Life Cycle (SDLC) to lead development of business requirements, write software change requests, track completion of change requests, develop test plans, and lead end user testing
Ability to develop system user guides and training documentation and lead training sessions
Ability to maintain a successful customer service environment
Ability to perform critical thinking, strategic planning, and problem solving skills
Ability to exhibit strong communication skills, both written and spoken
Ability to work collaboratively with Federal employees, other contract personnel, and other Federal Agency personnel
Ability to use MS-Office automation products, including MS-Word, MS-Excel, MS-PowerPoint, MS-Visio, MS-Project, and WebEx collaboration tools
Knowledge of Project Management Institute (PMI) Methodologies
Be a U.S. Citizen. Be able to complete, as a minimum, a successful Minimum Background Investigation (MBI) background investigation

138

Business Process Dir Resume Examples & Samples

Manage, develop and maintain divisional credit management framework through the Multifamily Credit Policy
Sets policy or standards for loan origination across all Multifamily asset types including; conventional, affordable, seniors, manufactured housing, small balance, mixed use, etc.)
Directly manage and develop a team of underwriters, analysts and policy managers
Participates with other senior managers to establish strategic plans and objectives
Works on complex issues where analysis of situations or data requires an in-depth knowledge of the industry and company-wide impacts
Participates in corporate development of methods, techniques and evaluation criteria of projects, programs and people
Effectively communicates and implements policy changes, new initiatives or processes across the platform
Stay abreast of market and macroeconomic developments to inform risk management decisions
Makes final decisions on administrative or operational matters and ensures department’s effective achievement of objectives
Ensures budgets and schedules meet corporate requirements. Regularly interacts with executives and/or major customers
Interactions frequently involve special skills, such as negotiating with customers, regulators or management or attempting to influence senior level leaders regarding matters of significance to the organization
12+ years Commercial Real Estate experience and 5+ years in a management role
Demonstrated ability to balance multiple projects under tight deadlines and resolve complex issues
Extensive knowledge of multifamily finance industry, risk management and corporate structure
Strong leadership, collaboration, and team-building skills

139

Spec, Business Process Mgmt Resume Examples & Samples

Facilitate kaizen events and Functional Governance meetings
Collaboratively prioritize project requirements with risk and mitigation evaluation
Document business requirements documents for system enhancement activities
Participate as the liaison between UTAS General Procurement team and enterprise IT teams
Ability to execute projects using PM skills
Requires strong verbal, written, and presentation skills
Understand financial terminology
Focus on ACE and Lean Principles
Expertise with both internal and external customers and must have the ability to work under tight time constraints and emergent priorities
Strong interpersonal skills with a strong commitment to working in a Team
Expertise in MS Excel and MS PowerPoint is required

140

Business Process Anlyst Resume Examples & Samples

Deliver consistent quality documents and updates, for standard and ad hoc reports
Clear and concise communication (i.e., engaging during weekly meetings and as needed on ongoing or ad hoc tasks prior to completing new tasks or tasks that have not been discussed)
Proven task completion and follow through (to include inquiring if action is required if a task is unclear, or if an update/information is receives that you believe prompts action)
The tasks completed should also be to the standards described in the “Duties” above (i.e., attention to detail, cohesive and accurate, etc.)

141

Business Process Analyst, Senior Resume Examples & Samples

2 years demonstrated experience and/or participation in cross functional project teams
Demonstrated experience with continuous improvement processes, methods, and tools
Lean certification or LSS Green Belt
Advanced understanding of root cause analysis and process improvement concepts, methods and techniques. Creative problem solving skills to develop process solutions
Strong analytical and writing skills to justify process changes
Strong presentation and communication skills to deliver findings and recommendations to various levels of management
Knowledge and understanding of key process drivers affecting business results
Excellent organizational, prioritization and multi-tasking skills
Proficiency in Microsoft Office, Project, Visio or similar software
May lead continuous improvement projects, determine scope, budget, timeframes, form teams, assign tasks, manage resources and issues
Effectively applies continuous improvement and project management processes, tools and methodologies to Transportation Services Continuous Improvement Project Portfolio
Leads others in evaluating and measuring success of various business processes, practices and procedures, and identifies further opportunities for improvements
Compiles and analyzes data, documents work process and procedures
Develops and tracks business process related metrics. Develops and maintains standard, custom and ad-hoc reports
Uses metrics to develop recommendations related to business strategy and operations. - Presents findings and proposed recommendations to leaders
May provide guidance to Business Process Analysts and Business Process Analyst Associates

142

Business Process Engineer Resume Examples & Samples

2+ years of experience with participating in Business Process Reengineering (BPR) activities using process improvement methodologies
Experience with Microsoft Visio and SharePoint
Ability to display a strong attention to detail
Knowledge of activity data modeling, transaction flow analysis, internal control and risk analysis, modern business methods, and performance measure techniques
Knowledge of Lean Six Sigma and Process Change Management principles to reengineer processes, reduce redundancy, and increase efficiency
Ability to provide technical assistance to develop change management plans, reports, processes, business policy, regulations, and standard operating procedures (SOPs) with minimal guidance
Possession of excellent organizational skills

143

Associate Business Process Analyst Resume Examples & Samples

Assess industry benchmarks related to IT and Service Management, and identify areas that are in need of process improvement. Assist in process improvement/optimization initiatives that leverage KPIs and other metrics. Ensure process requirements are documented for efficient and effective builds in the service management tool (ServiceNow)
Acts as service management consultant and advisor for service management. Assists in the development of process roadmaps and governance. Partners with service and process owners to define and maintain the service and its related artifacts
Must be effective in problem analysis, problem solving, mediation, conflict resolution, and win-win negotiation strategies. Outcomes of this role include engaged and informed Process & Service Owners, visible metric management and dashboards with actionable thresholds and goals, technology continues as close to out of the box design as possible, with no unwarranted variation
Works with teams to ensure interrelationships with processes are compatible and acceptable to meet the goals of individual teams and service owners
Effectively documents and maintains documentation related to processes, services and other key artifacts for the IT Service Management Office
Identify impacts and linkages to the business strategies, organization and its people, data and systems, business policies and business rules, as well as the physical assets of the business. Business process analysts use techniques that enable successful implementation of business process changes in order to solve problems or exploit opportunities
Utilize workflow and domain modeling to understand the organization and its operations. Focus on improving the process through technology. Solid foundation in process management
Analyze business processes and workflows with the objective of finding out how they can be improved or automated. Participate in process workshops and document information elicited using process maps and business requirements documents
Participate in process redesign workshops. Educating business users responsible for managing and operating business processes. Monitoring, measuring and providing feedback on process performance
Understand project objectives and be able to apply their understanding of how processes should work to operational improvement initiatives
Bachelor’s degree or Associate degree with 3 years of related work experience
0-3 years’ experience as a Business Process Analyst
Experience in Process Mapping and Business Process Reengineering
Solid analytical skills with a demonstrated ability to extensively analyze business processes and workflows
Experience with service management tools and leveraging out-of-the-box functionalities
High level of competence with MS Office and MS Visio
High attention to detail and be able to establish effective working relationships with clients and business representatives

144

Spec, Business Process Mgmt Resume Examples & Samples

Lead multi-level Demand and SI&OP reviews, including at senior leadership level
Collaborate with Finance, Contracts/Programs, Materials Management, Supply Chain and Operations to validate demand and ensure alignment with supply chain delivery and shop capacity
Assess impact on Sales, EBIT, Inventory & Cash associated with SI&OP analysis and strategy
Deliver Demand/Supply/SIOP reports and reviews
A minimum of 5 years of Sales, Inventory & Operations Planning and related experience is highly desired
Demonstrated analytical skills with large data sets
Experience in Supply Chain Management and Manufacturing & Operations environments
Demonstrated leadership experience including cross-discipline collaboration
Experience in senior level reporting and communications
Strong work ethic with a focus on results
Knowledge of ACE and Lean principles, tools and processes

145

Business Process Modeling Resume Examples & Samples

Individual empowerment, quality and continuous improvement built into team's culture
Conscious effort to build a simple architecture and leverage reusable components / services from our own area or other teams in the wider firm
Team-first attitude along with trust; support each other to upgrade skills
Co-located team with workspace and tools for closer collaboration
Targeted training to impart new tech. skills and methodology knowledge
Work closely with business analysts, project managers, and business users as part of a global team to interpret the requirements and evaluate alternative solutions
Create technical design recommendations for developing and integrating programs per written specifications
Perform unit testing and system integration testing of the newly developed functionality
Examine applications to ensure adherence to Application Engineering guidelines, processes, and procedures
Implement and test modifications to existing application modules in accordance with application support and industry standard
Evaluate production issues and suggested enhancements escalated by Service Delivery Team to diagnose and address underlying system problems and inefficiencies
Determine operational objectives by studying business functions, gathering information, and evaluating output requirements and formats
Workflow and business process modeling (jBPM, Drools, Pentaho, Pega, Appway)
Leadership experience whether as a key contributor as a developer, or someone who has managed people in the past. Especially beneficial would be any experience gained in an agile working environment (perhaps as a Scrum Master)
Excellent Java and OO design and patterns
Web development experience (ideally with HTML5 / JavaScript frameworks such as AngularJS)
Experience working with agile methods and practices (Scrum/XP preferred)
Proficient using Linux/Unix and shell scripting
Proficient using development team productivity tools (JIRA, Git, Stash, Jenkins, Maven, Confluence, SVN)
Knowledge and desire to follow a Test-Driven (TDD) and Behavior-Driven (BDD) approaches to software development (Junit, Mockito, Cucumber, Selenium preferred)
Must have experience with Informatica ETL Tools / PowerCenter 9.1, databases, developing and tuning Informatica and database code
Ability to design, code and unit test complex Informatica transformations and mappings
Experience with Tableau a plus
Able to work with Infrastructure Teams/DBA for Performance Tuning related efforts
Knowledge in SQL and SQL Tuning - Understand existing code and make tweaks as needed
Strong UNIX/Linux experience preferred
Strong expertise in writing shell scripts
Experience in Sybase IQ or other columnar database preferred
Knowledge on dimensional modeling a plus
Ability to read and understand, data structures, work with advanced error handling processes and automated data validations
Work well with a variety of teams and upstream data providers to provide responsive and quality support

146

Business Process Assoc Resume Examples & Samples

Bachelor’s degree plus 2 to 4 years of relevant work experience
1 to 3 years of experience in analyzing business functions and documenting business requirements
1 to 3 years of experience in the creation and documentation of UAT plans and test cases/scripts
Data analytical skills with the ability to query and profile data
Strong problem-solving skills and attention to detail and accuracy
Knowledge of data warehouse / database concepts preferred
Strong facilitation and communication (verbal and written) skills. Must be able to communicate effectively with team members
Understanding of the mortgage industry, preferably commercial or multifamily real estate (origination, underwriting, securitization, servicing and asset management) desirable
Experience with MS Office (Word and Excel), MS Visio, Sharepoint, relational DBMS and SQL

147

Business Process Mgr Resume Examples & Samples

Experience in mortgage and mortgage technology industry
Experienced in loan origination process from lender perspective
Experienced with mortgage fraud
Ability to synthesize and summarize large amounts of complex information so that it can be presented in a simple and easy to understand way
Ability to interpret business processes and policies in order to design innovative solutions that are practical
Understand industry implications
Ability to present options with cost/benefit analysis
Ability to write and present a business case
Work under limited direction
Resourceful (partner with IT, Ops, and Offerings to execute project deliverables)
Lead large, strategic, cross-disciplinary business change efforts

148

Senior Claims Business Process Analyst Resume Examples & Samples

Standard documentation, reporting and tracking processes
Uses pertinent data and facts to identify and solve a range of problems within area of expertise, analyzes and investigates
An education level of at least a High School Diploma or GED
2+ years of experience analyzing and solving customer's problems in an office setting environment
2+ years in a technical or metrics based environment; preferably claims and/or Customer Service
1+ years of SQL and Java based coding
Moderate proficiency with computer and Windows PC applications, which includes the ability to learn new complex computer system applications
2+ years of UNET claim processing and/or claim adjustment experience highly preferred
1+ year of COMET experience
Knowledge of Macro Development
Intermediate level of Microsoft Excel (create and edit spreadsheets)
SharePoint - development and creation

149

Professional Business Process Outsourcing Resume Examples & Samples

Fresher's with good communication skill
Must have basic internet & computer knowledge
Must be flexible to work in night shifts
Knowledge in insurance industry will be an added advantage
Need Immediate Joiners

150

Business Process Developer Resume Examples & Samples

Actively participate in the design and development of CRM - Healthcare application
Actively work with Product owners and improve and implement features based on the healthcare domain knowledge
Communicate and share healthcare related knowledge with the team and help them in understanding the Product Owners vision
Assess and help improve application usability
Ensure delivered work meets technical and functional requirements
Build business processes, application features, and supporting functions based upon identified business requirements and use cases
Communicate and share knowledge of the CRM application with peers, Global Customer Support, and the Pega community at large
Serve as an escalation point for Global Customer Support cases from existing customers, providing troubleshooting, support, and hotfixes to existing product versions, as required
Bachelors / Masters Full-time Degree or equivalent
5 to 8 years of strong and in-depth knowledge of the Healthcare industry with a particular focus in the areas of Customer Service, Member and practioner/provider services, Claims Processing, Care management or Medicare/Medicaid
Should be an SME in Healthcare industry
Knowledge of Sales and Marketing in the Healthcare industry would be an added advantage
Functional Consulting for Healthcare Companies in US. Knowledge of HIPPA Standards
Knowledge in Data Analysis, Opportunity Assessment , Business Process Reengineering and Improvement and Business Transformation
Experience in continuous process improvement and identifying process gaps
Inclination to learn and understand new technologies
Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
Must be a self-starter, highly motivated, able to shift directions quickly when priorities change, think through problems to come up with innovative solutions and deliver against very tight deadlines
Willing to receive direction and guidance within a team environment, adopt and develop best practices and circumnavigate obstacles with creative technical solutions
Excellent team player able to work with virtual and global cross functional teams

151

Associate Business Process Analyst Resume Examples & Samples

Translates low level business requirements into functional specifications for the development organization and manages changes to such specifications
Understands assigned products and provides indirect client assistance and troubleshooting assistance for application and related issues
Participates in writing and implementing test plans, documents user guides, release notes and bulletins
Participates in the creation of mock screenshots for user interfaces and associated specs regarding user interface behavior
Participates in client meetings, documents minutes, tracks open issues and updates resolution for each item
Builds familiarity with the Broadridge tools for proper tracking, escalation and timely resolution to client inquiries
Resolve exceptions raised through the daily processing of data through the system
Undertake manual inputs from third party data sources as required
Resolve data challenges raised by clients against the data processed within GRDS
Recent college graduate with 0-1 years of business-related internships or work experience
Working knowledge of trading and the financial services industry
Excel / Power Point / Word
Basic Data Model knowledge
Basic Network Navigation
Basic Unix commands
File Zilla
Toad

152

Dir, Business Process Effectvnes Resume Examples & Samples

Responsible for managing a complex cross-functional program supporting multiple business units for swapping out customer equipment
Create repeatable processes across 12+ different programs as it relates to the customer experience with product swap out programs
Standardize the process around proactive customer product swap programs
Improving the customer experience through successful execution of customer swap programs
Accountable for defining future state ‘best-in-class’ solutions and ensuring the successful deployment for all of the operational components for the strategic systems. Focus areas include Sales, Marketing, and ordering service
Uses a methodical yet collaborative approach to each project by: 1) Measuring the process and questioning the capability and quality, 2) Defining the problem statement, 3) Performing a gap analysis between the customers’ expectation and current process performance, 4) Standardizing solutions around best practices, and 5) Repeating the steps for continuous improvement
Minimally requires 5-7 years of project management experience
Experience managing 3-5 direct reports
Demonstrated experience working with cross-functional teams
Experience in project management with the customer experience
Strong expertise with technology

153

Business Process Eng Spec Resume Examples & Samples

Extensive experience supporting and training end-users in-person and in virtual environments
Technical and/or super user support experience with SAP functional modules and their inter-relationships with Material Master Data: SD (essential), MM (good working knowledge), PP, QM, WM, IM, CS (not essential but helpful)
Direct experience with SAP Material Master Data maintenance
Experience with SAP Master Data Governance (MDG) or equivalent master data management tools and methods preferred
Derives job satisfaction from measuring and comparing things. Wants to understand why and doesn’t give up until answers are found. Demonstrates a high level of ‘iQ’ appreciation (Information Quality!)
Shows a passion for making sure that data-fueled processes work and don’t break because of incomplete or incorrect data
Is familiar with the application of problem solving techniques to get to root cause
Demonstrates a hands-on approach to fixing problem data and is able to coach others to do the same as we support our network of Data Stewards and Data Operators
Passionate about end-to-end processes and experienced with data use in a supply chain / logistics or manufacturing environment. Experience with both and in medical or similarly regulated industry a plus
Proven ability to document processes and design user manuals / procedures
Accuracy, Precision and ability to efficiently error-check large amounts of data is essential
Strong ability to understand process-driven Material Master Data requirements, complex logistics criteria as well as process logic to ensure Material Master Data will produce desired results e.g. to ensure smooth business activities (buying, selling, servicing, billing)
Understanding of SAP customization concepts and were to find these documented in the SAP system
Advanced Microsoft Excel and SharePoint proficiency
Sound data analysis and manipulation skills are required but equally important is having a critical eye i.e. must have the social ability and tenacity to ask questions until the topic is fully understood and ask again (or even escalate) if answers provided don’t make sense
Demonstrated ability to guide a wide range of business functions (Data Stewards) and work with them to ensure complete Master Data. Is a good teacher and patient trainer
Strong listening and communication skills as well as intercultural awareness for effective collaboration with many nationalities, functions and levels. This includes communication of priority issues to the right people with a ‘can do’ attitude
Strong ability to deal effectively with complexity and drive from chaos to clarification through methodical research and building of robust repeatable processes. Is able to distinguish between process and people problems to provide the most appropriate solution
Demonstrates credibility and confidence with personal interactions
A team player capable of recognizing and driving continuous improvement efforts
Excellent organization skills: self-starter able to maintain personal discipline to priorities

154

Manager, IT Business Process & Tools Resume Examples & Samples

Understanding the overarching business model as well as the intricacies and challenges of the functional business area
Managing the application portfolio within a specific business process area including enhancements and new projects
Conducting business consulting / business cycle planning (projects) ; including IT trends, new technology, aligning business / ICT strategies, etc
Establishing and maintaining relationships
Directing projects towards desired technology
Developing and maintaining long range business strategic roadmap out 18-24 months
Evaluating project objectives, and analyzing new business initiatives
Bachelor's degree in information technology related field
Minimum 6 years of IT experience managing or supporting applications
Minimum of 5 years previous work experience managing complex projects
Ability to foster and maintain strong working relationships with business partners and various IT departmental team members
Ability to work well and productively, always projecting a positive outlook in a fast-paced, sometimes stressful environment
Excellent people skills with good communication and relationship management skills
Experience in project lifecycles from business case development through final delivery to operational support
Strong process and strategy orientation
Strong interpersonal skills with ability to build relationships at all levels
Strategic problem solver with ability to grasp and solve ICT business challenges
Ability to collaborate in a team environment, working with multiple areas to drive solutions
Ability to handle multiple assignments and tasks independently with minimal supervision
Experience with the FCA ICT RiteSource model or Industry Standard ICT Managed Services Model

155

Mgr, Business Process Mgmt Resume Examples & Samples

Coaching and leading teams of direct and indirect reports
Collaborating with representatives from central functions and the business units to ensure best practices are shared, gathered, documented, communicated and implemented
Identify and document standardization and system opportunities
Report on progress of initiatives to BPM team and Supply Chain executive leadership
Be a contributing member of the BPM organization during bi-annual macro planning
Identify and develop test scenarios to see how systems perform to business requirements
Identify KPIs to measure adoption and success of new processes / systems / tools
Supporting UTAS user base to troubleshoot system / process issues
At least five years of industry experience
At least two years of experience in a leadership role
Willing to keep up to date with, explore and learn new technologies
Hands on experience with SAP / Supplier Portals - particularly in Supply Chain and Quality a plus
US Citizenship or Green Card holder

156

Business Process Outsourcing Manager Resume Examples & Samples

Execute on BPO programs including; collaborate with marketing & sales on proposed ideas and oversee tactical day to day program activity
Become the program champion for cross-functional alignment, offer on-going support for miscellaneous tasks for our sales and service teams; operationalize the program life cycle be developing frameworks and check lists for program launch and maintenance
Enhance client experience through campaigns, events, promotions to help build loyalty
Run weekly reports and dashboards on key performance indicators (KPIs)
Conduct a post-mortem on each program by providing data insight on program performance, service offerings, market absorption & client feedback against the planned strategy
University required
Experience creating and interpreting reports and dashboards from Salesforce
Marketing automation tools experience preferred
Creative/Design experience a plus - CS Suite preferred
Capability to manage an market activities calendar and budget
Excellent communication, organizational and project management skills
Strong creative thinking skills with a flair for doing things differently
Strong analytical skills and the ability to apply them in both financial and marketing contexts
Six Sigma, kaizen etc. process training preferred

157

Business Process Engineer Resume Examples & Samples

Taking business needs and translating them into business logic and functional specifications for IT sign off
See the big picture, understand project objectives and be able to apply their understanding of how processes should work to operational improvement initiatives
Lead role in quality testing and UAT of new systems and remedial actions
Ensure delivery of unsurpassed customer experience through digitalization and best in class customer centric processes
Bachelor's Degree or Master's Degree in Business Administration, Computer Sciences or any related fields will benefit
Strong analytical, facilitation, and process mapping skills
Able to work to deadline and excellent documentation skills
Able to manage and communicate effectively between business and IT stakeholders
Highly analytical but both business and systems minded
Lean Six Sigma Green Belt or equivalent is an asset

158

Business Process Analysis Manager Resume Examples & Samples

Bachelor’s Degree and 6 years of related experience or 10 years of related experience will satisfy degree and experience requirements
Minimum of 3 years of hands on and demonstrable combined experience in: as a data/system/QA analyst; experience and working knowledge of big data / Hadoop technologies such as Pig, Hive, Map Reduce, Java, Syncsort, Informatica, and Unix shell scripting
Previous experience leading technical teams
Minimum of 1 year experience with Business Intelligence (BI) tools such as Tableau or OBIEE

159

Senior Claims Business Process Analyst Resume Examples & Samples

2 + years of experience analyzing and solving customer’s problems in an office setting environment
3 + years in a technical or metrics based environment; preferably in Claims and/or Customer Service
Undergraduates Degree or higher
2+ years of UNET Claims experience
2+ years of Adjustments highly preferred

160

Business Process Team Lead Resume Examples & Samples

This position will be located at our headquarters in Fairfax, VA with about 40% travel to client site in New Carrollton, MD
Lead the PI team of approximately 5 members
Work with all levels of the client organization to assess the current organizational structure and tasking to develop improvements for initiative objectives
Manage team work loads using an Agile approach to make sure initiatives and work streams are pushed forward by conducting daily team scrum meetings, weekly backlog grooming sessions, sprint planning and review sessions, and additional meetings as necessary
3-5 years of relevant business process lead experience
BA/BS in business, IT, or related field; degree may be substituted with the equivalent years of professional experience
Excellent written and verbal communication skills including the ability to interface with clients, corporate staff and other contacts
Ability to accomplish the described duties through the use of appropriate computer equipment and software
US Citizenship is required

161

Business Process Reengineering Expert Resume Examples & Samples

Analyze business unit requests and understand business requirements. Work with various technical staff members to determine possible solutions and communicate business and system impacts to IT and Operations staff
Defines and documents customer business functions and processes
Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users
Closely work with solution providers to ensure delivery on time with expected functionality
Anticipate, whenever possible, business evolution and needs impact to supporting information systems
Own IT Tactical plan on behalf of the business
Manage and ensure the success of the feasibility studies, according to the methodology
Manage scouting for market solutions, involving appropriately other areas of Gucci MIS
Dealing with conflict
Quality client service techniques
Conceptual Modeling
Process Approach
Project management methodologies
ERP Platforms
DB Platforms
Open source technologies

162

Onbase Assc Dir of Business Process Resume Examples & Samples

Maintains enterprise - wide workflow solutions using Hyland Software's OnBase platform
Define OnBase enhancement project scope and schedule while focusing on regular and timely delivery of value
Organize and lead project status and working meetings, prepare and distribute progress reports, manage risks and issues, and remediate deviations from plans to ensure successful, timely implementation
Assist with team development while holding team members accountable, remove roadblocks, and leverage organizational resources to improve capacity for project work
Mentoring and development of staff and peer team members
Act as the OnBase Product Owner by managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement effective project governance
Define and manage detailed project management process and lead ongoing process improvement initiatives to implement best practices for Agile Project Management departmentally for OnBase system projects identified
Assist staff and peer groups with OnBase configuration, Workflow, and OnBase system administration needs
Responsible for working closely with business units to build, implement, and maintain OnBase reporting and dashboards
Responsible for break / fix incidents for OnBase solutions
Identifies root cause and implements permanent corrective actions for incidents. This includes occasional on - call WAR Room activity to support the Optum I.T. unit responsible for server maintenance
Assists with testing and migration of OnBase changes on testing and Production environments
Assist with end - user training as needed
Manages team of up to 10 employees
Maintains retention policies and performs archiving and/or purging activities in accordance with retention policies
Ensure compliance with HIPAA regulations and requirements
Demonstrate commitment to the Company’s core values
Other duties, responsibilities, and qualifications may be required and / or assigned as necessary
Previous experience of OnBase
Minimum Bachelor’s degree, or 4 years of related experience
Minimum 6 years progressive software systems project management experience
OnBase Admin or Developer certification
Solid understanding of software development life cycle models as well as expert knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment
A proven track record of successfully implementing software or web development projects using Agile methodologies including 5+ years of experience as a Project Manager managing large, complex projects in a high - tech development environment with multi - function teams
Prior experience with SCRUM / Agile methodologies with enterprise - level application development projects
Ability to translate functional requirements and business workflows into technical requirements for system development and database management
Skill in identifying, designing, improving, and documenting workflows
Experience managing integration projects related to document management software solutions and other systems
Solid understanding of and demonstrated experience in using Microsoft Office and Agile Project Management tools (e.g., JIRA, Rally, PowerPoint, etc.)
Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
Creative approach to problem - solving with the ability to focus on details while maintaining the “big picture” view
Knowledge of health care claims and health insurance industry
Ability to meet strict deadlines, work on multiple tasks and work well under pressure
Ability to assess ramification of issues and prioritize tasks based on business impact
Ability to effectively present information and respond to questions from groups of managers and end - user customers
Ability to evaluate production situations and current information to determine the appropriate course of action and execute decisions
Ability to mentor less experienced team members
Knowledge of SQL, including development of self - service reporting tools, SQL queries, and other SQL objects

163

Associate Director of Business Process Resume Examples & Samples

Overall Business responsibility of systems development and delivery for ppoONE, GGMAP, UFE, EDSS, iDRS and WAND
Work side-by-side with operational leaders and analytics partners to identify candidate projects and initiatives, create conceptual business cases, ready the project for initiation and bring it through the intake process
Manage stakeholder expectations, coordinating multiple project managers and technology partners working within a program or portfolio and manage resource and delivery conflicts among projects
Ability to anticipate and resolve problems and develop innovative solutions and continuous improvements
Direct oversight of multiple projects and portfolios
Develop professional presentations to effectively and concisely communicate the performance of projects at the program or portfolio level and to define, track and report benefits for deliverables
Bachelor's Degree in Business, IT or related field
4+ years of proven Leadership and Managerial experience
4+ years of Project Management, process improvement or portfolio management experience
Proven track record in project / program delivery as evidenced by meeting requirements for budget, schedule and quality
End to End Process thinking and ability to work with IT on systems and processes
Ability to negotiate and build relationships to achieve corporate objectives
Partner / matrix management experience
Ability to manage competing priorities and deadlines
Excellent facilitation, communication, time / project management, problem solving, organizational, and analytical skills
4+ years of Health care industry experience
4+ years of Claims experience
PMP, Six Sigma, Black Belt and / or Green Belt certification
IT experience

164

Business Process Quality Lead Resume Examples & Samples

Provide people management for regional quality specialists, appropriate distribution of workload based on complexity / volume of tasks, deploy efficient quality specialist shift schedule and coverage
Drive regional quality programs that identify key trends and actions that lead to measurable outcomes and improvements
Provide tactical site support for Global QA program to ensure stable quality ramp up of new workflows, product launches, change management, and program NHOs
Provide mentorship to regional QAs to foster their professional growth and development; provide quarterly QA performance reviews; monitor QA output and productivity
Responsible for audit and review of training/quality policies and business operations functions, including, but not limited to: observing and recommending improvements to classroom training and ensuring feedback is provided to quality specialists/trainers
Act as the primary point of contact for all regional quality-related issues/escalations
Maintain QA appeals, second layer QA monitoring for your direct reports, and manage quality-related PIPs for your site
Provide second-layer QA monitoring for global QA program in collaboration with counterpart RQLs
Responsible for developing quality methodologies, metrics, and training effectiveness
Use statistical acumen to validate hypothesis (e.g.: root cause analysis, standard deviation of group quality compliance, etc.)
Comprehensively report on quality program status, performance and outcomes to leadership team and stakeholders on a regular basis
Identify and execute process rigor and workflow/policy compliance across the site/region
Use data analysis to identify trends in the current performance to predict quality outcomes and correct agent behaviors and knowledge gaps
Work with Global Quality Lead and Site Lead to identify process issues, conduct root cause investigations and suggest quality process fixes
Drive, foster and influence a regional culture where quality and real-life user impact is a core principle of our business operations
B.A. or B.S. (preferably with background in statistics, quality compliance and audit, or business operations)
2+ of experience as Quality Lead/Manager, managing 5+ direct reports
Optional: Six Sigma Certification (Greenbelt preferred) or PMP certification
Domain and Industry Expertise: Background experience with call center services, data analysis, tech troubleshooting, social media / content moderation background
Sound analytical skills and ability to deliver data-driven insights from quality initiatives
Prior experience with LMS, knowledge management systems and training delivery
Strong attention to detail and punctuality, organization and project timelines
Crystal-clear written and verbal communication skills. You should be able to break down complex subjects into a clear, accessible language for different audiences
Ability to work under pressure and handle speed bumps with a mature, level-headed approach
Well-developed interest in contemporary / global issues and world events (i.e. you follow the news, discuss contemporary issues, and like to read the comments section in online articles)
Experience with Salesforce, Google Docs and Google Drive are highly preferred

165

Director of Business Process Resume Examples & Samples

Rapid assessment
Value - Based Decision Making, Realization Planning, and Management
Change / Program Leadership
Business analysis, including financial and data modeling
Business capability design and implementation
Influencing and developing others (e.g. A Project Team or a Direct Report)
Leading Practical Innovation
Other Consulting Deliverable Creation (e.g. Landscape documents, Metric scorecards, Roadmaps)
Facilitation and Collaboration
5+ years of experience in program management, business case management, and change management
5+ years of experience in developing and introducing innovations and change into a large and complex organization
Excellent interpersonal skills with experience working with and influencing executive level leaders
Strong analytic and problem solving methodology experience
Broad knowledge of health plan or payer operations (such as claims, program and payment integrity, enrollment, provider service, care management)
Advanced MS Office ( Visio, Word, Excel , PPT)
Ability to travel as needed - up to 20%
MBA,MHA , or MPA degree
5+ years of experience working with a management consulting firm
5+ years of experience working in the health care industry
Process Improvement and Six Sigma background
Ability to convey a passion for our mission to help people live healthier lives and to help make the health system work better for everyone

166

Business Process & Procedure Analyst Resume Examples & Samples

In conjunction with the Business Process and Procedure Manager and key stakeholders determine the priority of work within individual teams and a timeline for each deliverable
Produce a project schedule and communication plan for each team, setting expectations at the initial meeting and manage expectations and the relationship throughout the review
Liaising with the Business Process and Procedure Manager, Compliance and Legal, understand the business and regulatory requirements to ensure all policies, procedures and process maps are created/amended and implemented to meet operational requirements
Liaise with the relevant stakeholder regarding impactful policy, process and procedure changes and in conjunction with the Business Process & Procedure Manager create an action plan to address next steps
To meet with business SME’s to gain a thorough knowledge of operational processes across HCCF to gather information necessary to design and develop written policies, process maps and procedures
Responsible for accurately analysing and documenting all policies, processes and procedures using standardised templates to the agreed timeline ensuring a consistent style using terminology in accordance with HCCF set standards and applicable corporate style guidelines and not contradictory to any HCCF guidelines or objectives
Responsible for highlighting and reporting any gaps in regulatory and legal requirements (involving legal and compliance where required)
Responsible for providing progress update communications to the business in line with a range of contexts and for a variety of audiences. Escalate issues that will affect the overall timeline to the Business Process and Procedure Manager to ensure any deviation from the overall plan are taken into consideration

167

Business Process Value Stream Leader Resume Examples & Samples

Design and implement a strategy for meeting the productivity financial goals of the business process value stream in support of the annual productivity goal established by the organization
Lead key projects in support of the annual financial goals and drive project replications among the regions and business groups to meet project replication goals
Drive project methodologies to achieve the target productivity portfolio mix goals
Support and mentor part time productivity resources
Drive effective application of Lean Six Sigma methodologies, perform data analysis on large data sets and transform the data into useful information
Effectively use problem solving tools as needed to achieve cost savings targets; present findings and make recommendations to client
Requires a BA or BS, preferably in Engineering
Demonstrated strong project management skills; can work across the organization to define problems, get input, understand work processes, execute projects, and implement process changes successfully and quickly
5+ years related work experience, preferably in Operations (either in distribution or production), sales, energy management and/or finance
DMAIC and VSM skills preferred
Strong analytical skills, interpersonal skills and ability to influence people, direct change and drive results

168

Business Process Managment Resume Examples & Samples

Project and portfolio management knowledge to cope with a matrixed organization (cross-functional, cross-sites, cross-business) and technical environment
Automation
Knowledge on Genotyping operation
Equivalent in plant genetics, molecular biology or related field, and 5+ years professional managerial experience
Demonstrated success in leading a complex results-oriented R&D organization requiring innovative thinking, organization and collaborative skills
Demonstrated proficiency in communicating, planning and coordinating group activities across diverse functional and administrative boundaries
Demonstrated success in working in a range of R&D environments and across a breadth of Genotyping operations
Experience with change management
Degree /Master in Biology, Engineering, Planning or relavant
Fluent in English for liaising with stakeholders in overseas

169

Business Process Engineer Resume Examples & Samples

Lead, coordinate and partner with the business to design new / improved business processes which will align with future strategies
Facilitate forecasting the business performance with the future state business design and contrast it to the current state
Assesses impacts of and provides solutions/direction on strategic, enterprise and baseline opportunities from a cost, efficiency, effectiveness/value, contractual, legal and compliance standpoint; includes the compilation, analysis and identification of opportunities. Drives to consider all possibilities and moves beyond current thought processes
Assess the quantifiable and qualitative benefits that the business can obtain by moving from the current state business design to the future state business design
Lead in the business solution design, by providing input to and validating technical design process model or initial operational process model, monitoring and reporting components, task and service implementations, work management, process start and control, event handling, integration components, staff assignment, user access and security components, and versioning approach
Responsible to show results - includes cost-savings, quality and service impacts for process improvements
Develop and manage project plans through-out project lifecycle; includes prioritization, risk mitigation and monitoring progress
Identify and work to remove barriers that slow or prevent the successful attainment of defect reduction and quality goals that will lead to providing Cigna a competitive advantage
Demonstration in more advanced quality methods and tools, equivalent to a Six Sigma Black Belt and a Kaizen leader
Has demonstrated knowledge in a wide range of group decision-making tools and facilitation techniques
Has demonstrated knowledge in how to design effective scorecards and control mechanisms to leverage metrics and data for optimal business performance
Has demonstrated knowledge in best practice methods/tools for strategy deployment
Can apply current global best-practices related to Business Process Management/Engineering and how to keep abreast of new best practices as they arise
Has developed cross-organizational value streams, showing E2E workflow and associated process data
Level of Leadership
Self-directed and capable of leading a team of professionals, either as a direct manager or as a cross organizational team leader, to drive quality improvement
Works well with larger groups from a wider range of organizations, as well as reporting out to senior executives
At least 6 years’ experience in process design/development and translating changes into implementation and change management plans (DFSS and DMAIC preferred)
Bachelor’s Degree or 4 years of exp. required
Black Belt certification required
Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects
Has proven results of building and creating new structures through the use of creativity and innovation management
Ability and willingness to share knowledge and coach individuals w/ varying levels of experience. Demonstrated ability to drive results required
Detail oriented, with proven time management and organization skills (including the ability to engage in multiple tasks and meet deadlines/standards)
Ability to deal with ambiguity, embracing change and helping others see it as an opportunity and able to stay focused on goals while adapting to change
Comfortable with raising questions, issues, ideas or suggestions to co-workers of all levels across all organizations
Act with a sense of urgency to research questions or issues brought by the team. Identify the right parties or resources to resolve these issues (organizational agility). Follow up with these parties to drive resolution and provide on-going feedback to individual(s) who raised the question or issue
Be a positive role model and have the ability to work independently and in conjunction with co-workers of all levels
Excellent communication skills - verbal and written and training, along with excellent presentation skills

170

Associate Capital Director of Business Process Resume Examples & Samples

Manage all Capital Budget Business Cases submissions and updates for the CCE organization
Bachelor’s degree in Business with strong preference for Master’s degree in Finance, Statistics, Decision Science
8+ years’ progressive analytics and modeling experience, preferably within Healthcare, Financial Services or equivalent Consulting experience
Previous experience and comfort in working with extremely large data sets used for modeling purposes

171

Principal Business Process Reengineering Resume Examples & Samples

Nine or more years of organizational change consulting experience
Experience working with business re-engineering processes and the technology industry
Experience working with re-engineering tools, methods, and techniques
Strong analytical, problem solving and decision making skills
Strong interpersonal skills to interact with customers and team members of varied organizational level
Ability to translate technical language into easily understood terms
Ability to lead and work in a team environment
Ability to adapt to changing environments and/or situations, handle multiple tasks simultaneously, and to switch between tasks quickly
Ability to anticipate problems, handle and resolve ambiguity and take decisive action with regard to the impact on both the client and the company

172

Director of Business Process Resume Examples & Samples

Work with senior executives across business units to develop and implement worldwide operations, sourcing, and integration strategies to include leader coaching, proof of concept implementation and/or operational ownership
Deliver and create measurable differentiating world-class operating excellence and quality throughout the organization and translated to value as seen by Optum customers
Accelerate quality and growth aligned with business level targets and objectives while developing both lean leadership and front line problem solving capability
Support and lead both TOPS and C-I-CARE in achieving the above
Ability to effectively and objectively communicate and guide cross functional stakeholders and executive leadership regarding strategy, operations implementation tied to financial performance
Lean business system design and implementation to achieve a competitive advantage via operations strategy, policy deployment, vendor management, process standardization, lean tools deployment, capability building and lean production system implementation
Drive consensus cross-functionally to ensure timely deliverables to measurable target on time at budget
Potential to be operating executive and owner to accelerate business transformation and achieve expected Operating and Financial Performance
Must have demonstrated experience in leading a team both in a crisis turnaround situation as well as continuous improvement activities
Proven track record to diagnose business issues, develop strategic vision, and consistently achieve timely and effective execution. Bottom line success and impact ranging from million to billion dollar corporations
Can successfully design and execute a ‘learning pilot” to force alignment, transparency & communication strategy to test the organization prior to scaling of any system changes
Ability to build a lean ecosystem and followership of talent to further leverage and deploy across the business
Develop lean training and deployment model, simulation, etc. to increase overall lean capability from leadership to front line staff
Support development of new client integration and steady state cost models
Including M&A activities such as planning, diligence and integration
Review operational performance in order to determine overall effectiveness, make necessary changes, and identify opportunities for new programs or program consolidation or expansion
Ability to lead others in the implementation of Performance Improvement Projects and lean system redesign
Ability to resolve complex issues in a timely manner leveraging such tools as A3 management and 8 Step problem solving methodology
Consultative and analytical capability balanced with implementation speed and need => Strong analytical skill set to drive fact based root cause problem solving
Ability to interpret financial statements and drive/convert to operational KPI’s
Project management skills and experience; demonstrated ability to plan and execute multi-million, multi-year projects within budget and KPIs
Ideally, understanding and experience healthcare operations
15 years of operations and leadership experience ideally to include P&L General Management roles
10 years of deep experience with LEAN or other process improvement analytic tools across multiple industries and functions
5 years of healthcare experience to include quality improvement, and customer service

173

MB Business Process Analyst Resume Examples & Samples

Able to follow established project plans to meet deadlines. Works closely with manager to take direction and to execute on project deliverables
Effectively Communicate with Others: defined by behaviors such as listening actively, communicating effectively and clearly, relaying important information to others when needed (i.e., explaining important information peers or direct reports); communicating in writing in a clear, concise manner; using appropriate methods to guide group meetings; fostering openness; sharing information all the time
Technical Skills: Advanced analysis with extensive knowledge of business processes and applications. Advanced knowledge of change management and PMO activities
Interaction / Influence with Business Leadership – Participate/Interact on calls with Business
Little to no direct supervision
Negotiation/Conflict Resolution - Able to diffuse and resolve conflict, strives to understand both the emotion and the content of communications from project stakeholders. Uses experts or 3rd parties to influence stakeholders

174

Business Process Engineer Resume Examples & Samples

1+ years experience with Process Improvement - Defining current state systems, processes, metrics, reporting and training. Data gathering, data analysis, and root cause analysis. Benchmarking / Best Practice. Defining future state systems, processes, metrics, reporting and training. Building Change Management plans
1+ years experience in a consultative role working directly with end client to gather requirements Experience working with internal and external stakeholders to gather requirements. Excellent communication
Agile or Kanban experience would be a nice to have but is not required
*JOB DESCRIPTION***

175

Business Process Reengineering Specialist Resume Examples & Samples

Applies process improvement and re-engineering methodologies and principles to conduct process modernization projects
Additional duties may include activity and data modeling, developing modern business methods, identifying best practices, and creating and assessing performance measurements
Key coordinator between multiple project teams to ensure enterprisewide integration of reengineering efforts

176

Business Process Reengineering Specialist Resume Examples & Samples

Key coordinator between multiple project teams to ensure enterprise wide integration of reengineering efforts
02-04 years w/Masters Degree
05-07 years w/Bachelors Degree

177

Business Process Engineer Resume Examples & Samples

Lead non-conformance investigation, root cause analysis, corrective, and preventive actions
Contribute to the design and implementation of organization-wide process-centric methodologies (i.e. Lean Six Sigma, Kaizen, Metrics, Goal Alignment, etc)
Provide education and coaching on process methodologies, enterprise process leadership, and impact of recommended changes
Act as business process expert by staying abreast on best practices and methodologies
Ability to work proficiently with Microsoft Excel, Word, Visio, MS Project and Access
Ability to drive project timelines to completion with a cross-functional team
Ability to effectively drive change while maintaining and enhancing internal customer relationships
Moderate travel required, sometimes on short notice
Bachelor’s degree in a related field preferred, or equivalent combination of education and experience. Masters degree desired
Business process engineering certification required (i.e. Six Sigma Yellow Belt, Six Sigma Green Belt, Six Sigma Black Belt, any relevant American Society for Quality certification)
>6 years related work experience in business process design/improvement

178

Assoc Business Process Analyst Resume Examples & Samples

Interpersonal Relations
Quality and Results Oriented
Fluency speaking and writing in English and Spanish
Experience in medical device, pharmaceutical, or electronic industry

179

Business Process Engineer Resume Examples & Samples

5+ years of experience with participating in business process reengineering (BPR) activities using process improvement methodologies
Knowledge of how to use Lean Six Sigma and process change management principles to reengineer processes, reduce redundancy, and increase efficiency
BA or BS degree in a Business field preferred; MA or MS degree a plus

180

Business Process Engineer Resume Examples & Samples

At least 10 years experience in conducting Business Process Re-engineering (BPR) activities
At least 10 years experience in utilizing process improvement methodologies (Capability Maturity Model(CMM)/Capability Maturity Model Integration(CMMI), ISO 9000, Six Sigma, agile) for commercial off the shelf integration programs
At least 3 years experience in BPR methods and approaches
At least 3 years experience in cycle-time analysis and business process improvement/optimization
At least 3 years experience in leading teams and facilitating information collection and analysis workshops
At least 5 years experience in communications, both oral and written

181

Business Process Engineer Resume Examples & Samples

You will work with internal clients, from executive management to frontline supervisors/production personnel “on-the floor”, coaching them how to drive performance, and utilizing skills across continuous improvement, management consulting, project management, and digital transformation
You will successfully define & deliver projects in accordance with established budgets, work-plans, quality standards, and timeframes
You will lead and conduct interviews of management and users to understand complex business issues, formulate them into specific business requirements and processes, develop clear and concise functional specifications, and deliver solutions that bring value to the business
You are an expert on Business Process Engineering, acting as a guiding beacon towards Operational Excellence
You act as a digital evangelist to advise internal stakeholders on recommended solutions and help them size scope of work for implementation, in line with internal best practices
You utilize lean-six sigma/continuous improvement skills to identify process improvement strategies that result in cost savings and customer satisfaction improvements
You are eager to learn new concepts and are open to the ever changing needs of the new digital world whatever that may mean over the years to come
You support data driven decision making for internal and external customers
You demonstrate excellent skills in analyzing data & producing management presentations
You design & automate processes to allow end users to be more productive in their jobs
You communicate very well with all levels of personnel, possess strategic and tactical thinking, and are adept at building strong working relationships with coworkers and management
Strong working knowledge of Microsoft Word, Visio, Project and PowerPoint
You are a talented problem solver able to think “outside the box.”

182

Business Process Professional Resume Examples & Samples

Creation & Implementation of engineering Business Processes in central Production Engineering department covering the needs in Shop floor & in Engineering department responsible for Tooling and other related Manufacturing process tasks
Processes related to PFMEA / PWIs / ECM / NCR etc
Change Management – to identify, create & implement improved Business processes across the organization
Prepare the go-live sessions pertaining to implementing new Processes
Identification of and proactive mitigation of key risks including appropriate communication to local key stakeholders and Management team
Will be responsible for implementation of the new system in the Production and Production engineering areas in the factories – this requires deep knowledge & experience in Manufacturing processes and in Tooling as well
Drive shop floor IT business improvement projects with involvement of Factories and IT Department
Education: Bachelor OR Master degree in Engineering with “Lean” certification
Change management skills (good in communication, training, coaching)
Self-driven, proactive – take responsibility to ensure progress and results
Open and seek collaboration with team-members + engage proactive approach with Local factory staff in each region across the Globe
Take responsibility for own area and interact as integrated team-member with other roll-out team members
Sees and understand western cultures as a positive challenge
Language: Fluent English
Understand the Production setup (including planning and execution) and processes in the Production
Production Engineering background with interest for automatization is mandatory
Experience with lean / Six sigma tools needed
Ability to cope with many different levels in the Organization

183

Associate Business Process Analyst Resume Examples & Samples

Conduct process analysis to increase overall performance and consistency amongst the Polaris constituent service teams
Serve as a primary resource and subject matter expert related to Consumer Service business process
Assist in the development and training of any required procedures and policies to ensure understanding in project business adjudication requirements across all platforms
This position is also responsible for end - to - end business process testing, quality reporting, analysis and audits and for developing plans and programs to support continuous quality improvement using applicable tools
2+ years of experience with business operations of call center operations
Experience with documenting process and procedures
Working knowledge of Excel, Visio, PowerPoint and SharePoint

184

MB Business Process Analyst Resume Examples & Samples

Analyzing workflow processes, evaluating viable process alternatives, and contributing to the overall project solution
Support and participate in architecture design, development, testing, and implementation activities, owning projects through the lifecycle to ensure quality and on-time deliver along side and sometimes sharing responsibilities with the Project Manager
Act as an advocate for the business and user community, endeavoring to meet the goals of each project while designing the optimal user experience
Analyzing existing processes to ensure operational efficiency and making recommendations for improvement, evaluating current usage of systems and recommend future system needs, or performing other related tasks and special projects as assigned by management
Responsible for gathering the Epics/Business Requirements working with our business partners (i.e. Compliance, Legal, Capital Markets, Products, Sales, Support, Underwriting, Closing) to ensure their needs and wants related to the assigned project are addressed
Work closely with assigned Project Managers to ensure on time delivery of prioritized projects
Experience with Agile Methodology a plus
Working knowledge of MS Office: Excel, PowerPoint and Visio, SharePoint
Experience with a Point of Sale (POS) and /or Loan Origination System (LOS)
Must be able to travel up to 25% of the time
Able to follow established project plans to meet deadlines
Advanced knowledge of change management and PMO activities
Proven ability to negotiate and handle conflict resolution

185

Senior Business Process Engineer Resume Examples & Samples

At least 12 years’ experience in business process re-engineering with demonstrated, increasing responsibilities within this field
At least 4 years of business technology experience with a variety of assignments
Experience with a military population (either professionally or personally)
Work closely with staff to develop curriculum and toolkits for training military healthcare providers and program directors on program evaluation methodologies
Knowledge of existing best practices and lessons learned from relevant other DoD and federal agencies in program evaluation planning and implementation
Must be organized, flexible, and able to manage multiple projects simultaneously
Experience with MS Office, especially MS Word, MS PowerPoint and MS Visio
Experience with Adobe Professional and with posting and sharing documents in SharePoint
Strong interpersonal, verbal, presentation, and technical communication skills
Ability to succeed as both an individual contributor and team member, identify and address client needs, and contribute to a positive working environment by building solid relationships with team members, and proactively seeking guidance, clarification and feedback
Ability to assimilate and analyze information efficiently and effectively
Ability to apply advanced technical principles, theories, and concepts scalable to client’s needs
Assist with complex technical problems and provide solutions
Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results
Conduct analysis of program effectiveness data through qualitative and quantitative analysis of utilization, healthcare costs, and program outcomes
Provide written summary of statistical findings and conclusions
Maintain a working knowledge of significant developments and trends in PH, TBI and resilience/prevention research, clinical practice, and training for military service members
Ability to consult and collaborate with military healthcare providers, researchers, and policy makers
Oversee production of timely, high quality work products, appropriate for an executive-level audience, that meet client approved objectives
Military Healthcare experience
Workflow Analysis with appropriate software applications (Visio and/or Lucid Chart)
Familiarity with Psychological Health and/or TBI programs/disciplines
Research and formulate applicable actionable recommendations based on relevant industry best practices
Project management certification
Knowledge of and success performing in a role within a Project Management Office for large programs in the federal government environment
Experience in leading project teams and/or collaborating with team members

186

Business Process Analyst, Senior Resume Examples & Samples

7+ years experience in the following areas required
Business process analysis and design
System design and test
Leading cross functional teams
Project planning
Advanced Supply Chain Planning systems and tools (Oracle, SAP, Rapid Response, Demantra, Cognos, and/or Qlik)
LI-APAC

187

Business Process Systems Analyst Resume Examples & Samples

Methodical and organized work processes
Ability to train a small team or group
Experience in mapping and improving financial system processes
Understanding of risk and control frameworks within a financial environment
Experience of using the ARIS system in a previous role
Finance, process improvement or IT qualification

188

Business Process Resume Examples & Samples

Perform time studies and line balancing using knowledge and skills
Lead 5S Blitz Teams on a weekly basis to develop model cells
Develop standard work documentation
Maintain rolling action item list and ensure items are completed
Assist and facilitate Kaizen events, as required
Conducts ergonomic analysis of work spaces
Provides training, as required, on lean principles and programs
Participate in lean analytical assessments
Apply new concepts to develop and demonstrate technical competence
Work well independently and as part of team demonstrating support for team decisions to ensure consistency in product design
Responsible for outcomes including overcoming obstacles and meeting project deadlines to ensure customer expectations are achieved
Proficient in Microsoft Office and AutoCAD
Experience with workspace layout, ergonomic studies, and lean manufacturing
Ability to work in and around an office environment, but also be comfortable in 'rolling up your sleeves' on the production floor

189

Associate Business Process Analyst Resume Examples & Samples

Ability to consult with senior peers to learn through experience and be able to retain and apply items learned
Creation of process documentation
Creation of training materials
Presentation of training, processes and/or reports via oral and written communication
Analyze raw data and report in a meaningful way based upon intended audience
Ad hoc reporting
Assist with back-end configuration, support and maintenance of Performance Management tool
Continual gathering of requirements
Build and maintain positive relationships with end-users, HRIS, peers and leadership
Bachelor’s degree or 2 years of additional experience can be substituted for education
Minimum 1 year of process experience or education in Six Sigma or ITIL
1-3 years of IT experience in a corporate environment
1-3 years in healthcare industry
1-3 years of experience with Microsoft Office suite of products including MS Word, Excel and Visio
Ability to analyze data and present in report format

190

Business & Process IT Expert Resume Examples & Samples

You will be working on systems : salesforce.com (REXIS) and CRM Datawarehouse
Activities regarding all front and back office processes and related systems with focus on:Sales, Marketing ;Enterprise CRM system - salesforce.com ; Reporting ; Integration topics
Perform key and end user support
Implement process and system changes in the countries
Execute change and test coordination of change requests/new functionalities
Perform cross country end user trainings

191

Expert Business Process Optimization Resume Examples & Samples

Capture the functional requirements for the end-to-end processes from the relevant stakeholders (based on business needs, functional processes or out of related services
Deliver functional strategy validated process requirements to end-to-end Process Owners Order to Cash, Manufacturing, Transportation Management, Site Logistics, purchase to Pay and Non Conformance Management
Support impact assessment (e.g. organization, people, skills) and implementation of functional process changes
Validate implemented end-to-end process meets functional requirements
Monitor functional process performance

192

Qm-business Process Eng Spec Resume Examples & Samples

Highly professional and influential spokesman for all quality related topics
Process development leadership using appropriate (six sigma, continuous improvement, and other) methodologies to model and maintain procedural documentation and optimize organizational performance through standardized, and processes
Performance measurement advocacy to promote the identification and implementation of appropriate performance metrics, creation of automated tools to collect and analyze the metrics, and the need for regular review and refinement of the metrics
Communication and training oversight of the process improvement philosophy, methodologies, and successful outcomes from program implementation across the Customer Operations organization
Lead and train the Customer Operations new hire and promote quality as a main contributor to business success throughout the organization
Lead training and coaching efforts to increase the Business' understanding of the harmonized tools and
Review customer calls for quality requirements
Support organizational audits at predefined intervals and review progress regarding the implementation of Corrective Action issues

193

Anlst, Business Process Mgmt Resume Examples & Samples

Audit support
Point of contact for Supply Chain Management IT systems
Compliance and contract review for US military orders
Subject mater expert for FAR changes
Small business liaison
SAP vendor master setup and maintenance
Quality Management System change notifications
Quality Management System procedure maintenance/ownership and creation
Training creation and execution regarding business processes
Integration of new enterprise supply chain management procedures with the business unit
Subject matter expert for contract reviews
Responsible for contract review and flow down
Contract focal for the business unit
Material of concern responsibilities
Non product spend reporting
2-5 years of experience in a progressive supply chain management role
Aerospace experience strongly preferred
Experience working with ERP systems, SAP preferred
Ability and aptitude to work as part of a cross functional team across many locations

194

Associate Business Process Analyst Resume Examples & Samples

Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience
Three years of experience a similar role
Demonstrated proficiency with the Microsoft Office Suite of products, typing, grammar, and spelling, and punctuation, oral and written communications
Excellent customer service and interpersonal skills and tactful in dealing with people
Willing or likely to take practical action to deal with a problem or situation
Communicates strategically to achieve specific objectives (e.g., considers optimal "messaging" and timing of communication. Uses varied vehicles and opportunities to promote dialogue and develop shared understanding and consensus. Maintains continuous, open and consistent with others. Checks own understanding through paraphrasing and asking questions
Identifies complex problems and reviewing related information to develop and evaluate options and implement solutions
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to review and dissect information and can apply basic compensation analytic concepts and calculations
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment (and working with employees at all levels of the organization), meeting quality standards for services, and evaluation of customer satisfaction
Able to adapt to a fast paced environment
Considers the relative costs and benefits of potential actions to choose the most appropriate one. Ability to anticipate needs and take initiative; and is appropriately discrete
Knowledge of laws and the regulatory environment that govern this field
The ability to marshal resources (people, funding, material, support) to get things done. Can orchestrate multiple activities at once to accomplish a goal, uses resources effectively and efficiently, arranges information in a useful manner
Displays a high level of professionalism, a positive attitude and composure while dealing with demanding stakeholders, builds appropriate rapport, uses diplomacy and tact, can defuse high-tension situations
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
Possesses working knowledge of the use of technology to streamline processes with a specific emphasis on the Microsoft Office suite of products

195

Anlst, Business Process Mgmt Resume Examples & Samples

Tracking, trending and publishing of key metrics, reports and presentations
Identifying opportunities and driving improvements in our processes or systems to meet business objectives
Interacting and collaborating with leadership, corporate, other SBU focals, and various functional groups across the business
Acting as in leader in the change management process surrounding these activities
Representing the business units interests and perspectives on events and in calls related to corporate standardization initiatives
MS Excel, Word and PowerPoint skills required
Demonstrated team work skills, that display an ability to collaborate for the achievement of business objectives
Ability to develop and articulate business positions based on sound analysis
Proficient in data analytics, preferably using Business Intelligence software applications, including but not limited to Citrix, BeX Query Designer, BI Launch Pad, Business Objects and SAP
Ability to map multiple data sources together into meaningful and concise reports and presentations that are user friendly
End-use experience in SAP and knowledge of supply chain processes and/or best practices preferred

196

Business Process Engineer Iv-delhaize Resume Examples & Samples

Works with General Managers and directors in achieving organizational strategies and initiatives by defining and solving problems related to cost, quality, effectiveness and/or efficiency
Idea generation for potential critical initiative projects
Facilitate change across multiple business areas while influencing without authority to align groups on optimal enterprise wide solutions; while utilizing Lean-Six Sigma methodologies and appropriate analytical and modeling tools to identify trends and provide recommendations for continuous improvement or innovative solutions
Drive LEAN-Six Sigma education and utilization by being a change agent
Identify, communicate, and resolve issues and risks associated with transition to new processes
Analyze trends and provide recommendations for continuous improvement or innovative solutions
Bachelor's Degree or equivalent combination of education and related work experience in business process engineering
8 – 10 years combined experience in logistics, supply chain, demand management, distribution, transportation
Minimum of 8 – 10 years' experience in process engineering including: o Experience facilitating workshops and focus groups. o Experience developing business requirements. o Experience developing instructional and procedural documentation and presentations
Certified in continuous improvement methodologies such as Lean and Six Sigma Black Belt certified or significant progress towards achieving certification
Working knowledge of relationship management
Group facilitation experience. Skills and Abilities
Creativity; logical and analytical skills and ability to think innovatively
Ability to effectively facilitate efficient meetings/discussions with medium to large sized groups
Ability to influence without authority
Demonstrate a personal acceptance of change and the ability to adapt and drive change
Excellent organizational, planning, influence, communication and presentation skills

197

Business Process Engineer Resume Examples & Samples

Drive LEAN education and utilization by being a change agent
Work with managers and General Managers in achieving their strategies and initiatives by defining problems with cost, quality, effectiveness, efficiency and failure to meet KPI targets – tracking the problems to their sources and determining how they can be eliminated or mitigated
Lead greenbelt projects that impact the supply chain network, ensuring alignment of processes and best practices
Collaborate with business partners across the supply chain to develop and test new supply chain concepts and strategies
Identify the objectives and facilitate the design of business processes that deliver maximum efficiency and effectiveness, influencing changes where appropriate to improve process efficiency
Develop, properly store and maintain detailed documentation of process maps, value stream maps, and standard operating procedures
Research industry practices and trends related to process design and incorporate those best practices where possible
Bachelor's Degree or equivalent combination of education and related work experience
5-8 years combined experience in logistics, supply chain, procurement, and distribution
Minimum of 5 to 8 years' experience in process engineering including
Seasoned knowledge and understanding of business terms, terminologies, and concepts; utilization of theoretical knowledge into practical areas of application
Lean and Green belt certified or significant progress toward achieving certification
Possess an advanced understanding of merchandising and supply chain processes
Mature level of knowledge for business and industry practices
Requires travel – typically 30%
Six Sigma Black Belt level certification a plus
Bachelor's Degree in Engineering or related discipline
Group facilitation experience
Experience with analytical software such as but not limited to Tableau, Minitab, Solver, Visio, Autocad
Strong skills in Process Mapping and Business Process Reengineering
Creativity; logical and analytical skills
Ability to manage day to day activity for identified responsibilities
Ability to conduct efficient meetings/discussions with medium to large sized groups
Ability to influence without authority and facilitate discussions across multiple functional groups
Ability to think innovatively
Demonstrate an ability to implement and analyze retail business using consumer insights and analyzing trends
Active listener with an ability to build trust across varying levels of the organization
Self-motivated and persuasive in presenting and selling ideas and executing their implementation

198

Associate Business Process Mgr Resume Examples & Samples

Actively participates in assigned projects and activities including purchase order resolution, solving business requirements, updating vendor management database for all contract renewals and manages all PNC card transactions/confirmations
Assists team members within IT in identifying areas of potential process improvement and utilizes findings to assist in the decision-making processes
Manages incident management across all IT delivery teams. Monitor incident queues, research and update incident to appropriate assignment groups for unassigned and misaligned tickets – to improve response time and resolution rate
Respond to MyQuotes support emails from Sales Ops team. Provide resolution for common issues and coordinate with others for more complex issues. Free up analysts, consultants and developers to increase delivery of enhancements
Supports day-to-day IT, business operations, process, business system applications and supporting technologies. Including RAMP request owner for third party access to RSA systems. Monitor and update PlanIT staffing profiles to assist resource management analysis and coordination of resource assignments to projects/enhancements. Maintain eRoom
Help coordinate assembly of data to effectively communicate project status and all related issues to team members
Working across IT, gather information and prepare monthly IT metric Dashboard distributed across the division
Support delivery teams with functional and technical documentation
Assist with functional testing across RSA applications, designing test cases and facilitating unit/UAT on appropriate projects
Escalate requirement-related issues
Possesses creativity
Business System acumen

199

Director of Business Process Resume Examples & Samples

Strong leadership and interpersonal skills. Demonstrated ability to motivate, influence and gain commitment at all levels of the organization
Strong facilitation and oral/written communication skills
Proven ability to speak with and work across all levels of the business, customers and suppliers
Proven track record of results from the application of process improvement methodologies and effective change management
Strong working knowledge of Six Sigma, Lean, Kaizen, and Workout tools, problem solving / root cause analysis and process management
Experience as a trainer of the process improvement methodologies (DMAIC, Lean, Kaizen, and Workout – DFSS a plus) at the Black Belt and/or Green Belt level. Demonstrated ability to use adult training principles and explain technical material in a way that non-technical associates can understand
Skilled at developing and delivering executive-level presentations
Deep understanding of call center operations or distribution preferred. Experience in a health care services environment preferred
Technical mastery of Six Sigma tools and methodologies including DMAIC, Lean, Kaizen, and Workout (DFSS a plus)
PC Skills: Use of Minitab and expertise in Microsoft Office Tools (Excel, Word, PowerPoint, Visio)
Ability to coach and mentor on the extraction and analysis of data
Strong business and financial acumen, ability to identify and quantify financial benefit from project work

200

Assoc Business Process Analyst Resume Examples & Samples

Help define and clarify reporting requirements; propose, define, and develop appropriate solutions; and provide feedback to the reporting team
Perform quality reviews of developed solutions and ensure proper user acceptance
Cost and efficiency analysis
Functional discussions and analysis/identifying key performance indicators
Report development and maintenance
Train other non-core report writers
Implement global processes and solutions into local areas
Liaise with IT and other members of reporting team to help create efficiencies and ensure data integrity
Investigate technical issues
Provide business and financial analysis
Assist in prioritization of reporting requests
Identify opportunities for self-service and educate the business on self-service capabilities
Perform quality review of new and existing reporting solutions
Coordinate end user review and acceptance of the developed solutions
Analyze reporting service requests and define technical specifications for efficient development
Give presentations to user groups on content, philosophy, or reporting rollout plans
Must work effectively with and for others to achieve company goals
Must strictly adhere to safety requirements
Must meet company attendance requirements
Must maintain company quality standards
Bachelor's degree in Business, Computer Science, Information Systems or other related field, or experience of such kind and amount to provide a comparable background or 3 or more years in reporting and/or analysis role
Strong knowledge of relational database applications, including SAS, Cognos, Tableau
Previous experience in SQL
Working experience with end user Report design, development and implementation
Demonstrated ability to drive to deadlines, balancing multiple priorities, and ensuring quality standards
Excellent analytical, problem-solving, and innovative thinking skills
Microsoft Office proficiency (Excel, Access, PowerPoint, Word)
Experience communicating technical details to technical and non-technical resources

201

Business Process Snr Manager Resume Examples & Samples

· Plan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the project
· Facilitate resolution of issues and roadblocks
· Maintain updated project plan
· Development and update of market vertical deliverables such as creation of updated Statement of Work, Pricing Calculator, etc
· Manage project risks and issues, escalating to the program manager when necessary
· Manage a team of work stream leads, providing program and project management structure as needed
· Bachelors’ degree preferably in Management Information Systems, Accounting, or Business
· A Strong background in Project Management, including experience developing work-breakdown structures and project plans, most notably in Microsoft Project
· Industry recognized certification in process engineering, project management, change management, etc. is preferable
· At least 5 - 7 years of experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider
· Excellent client management skills and the ability to work with teams to develop and manage an implementation plan
· Excellent communication skills in English, and cross-functional teamwork skills

202

Associate Business Process Analyst Resume Examples & Samples

Responsible for end - to - end business process activities - creating, controlling and improving business processes
Undergraduate degree or High School diploma or GED and equivalent experience
PMDM experience
Provider data experience
Demographic experience, and / or contract load experience across multiple platforms

203

Business Process Analyst Intern Resume Examples & Samples

Working with a variety of people in different business functions
In depth data analysis with SAP and Excel spreadsheets
Related tasks include data mining, generating reports, performing data validation, and resolving data issues or discrepancies
Innovation and personal growth along with being a team player, working globally
Strong use of Excel
Strong communication skills, ability to work independently and as a team member in a global setting
Ability to focus on details, organize and follow thru
Strong working knowledge of Excel
Experience with SAP desirable

204

Regional Business Process Optimisation Manager Resume Examples & Samples

Lead and coordinate the Regional Business Process Optimisation teams to the same vision
Be the Voice of Global Service Logistics for Product enhancement and Innovation (E2E) for Finance - Operations - Client Support Services (CSS)
Drive process and solutions enhancements and innovations to support the growth agenda of Service Logistics
Ensure consistent practices are defined & rolled out across the entire Service Logistics (SL) network (warehousing, transport, call centres)
Ensure all functions (involved in selling, implementing & managing operations) follow & maintain standard practices
Set global standards (best practices) which work for the Region
Identify & drive innovations (new practices) to stimulate growth
Set Network productivity targets which drive EBIT growth
Drive process improvements to increase productivities
Accountable for product experience in region, linking in with other BU's in region (DHL Supply Chain - DHL Global Fowarding - DHL Express) to expand knowledge
Drive consistent practices that are defined & rolled out across the region that align with the global approach
Support growth of the business by ensuring provision of consistently high performing cost base and service for the customer
Ownership of increasing the standard model by adding non standard (customer) process in generic solution
Implement product enhancements onto the network in region that aligns to global priorities, and migrate customer to standard operating model & systems with support of Regional Operations Manager and supporting teams
Deliver year on year timesaving potential to the network operations teams in the region
Provide input and execution of development of the regional operational network (supporting the global framework)
Enable retention & growth of the business by ensuring provision of consistently high performing cost base & service for customer
Support new customer business onto the network, and migrate customer to standard operating model & systems
Deliver continous Improvement, First Choice and Quality, and own/drive global standardization across all partners, countries & regions
Provide market competitive unit cost, service across the regional network
Deliver EBIT and Gross Profit targets for the business across the network in line with the IBP
Ensure high levels of customer satisfaction
Deliver SL services & value proposition efficiently & effectively across the network, ensuring smooth implementation of new contracts
Solid understanding of the principles of supply chain management
Experience in operational warehousing, transport and program management
Excellent communications skills
Well developed people management skills; ability to lead and inspire teams to accomplish objectives
Strong analytical and problem solving skills; both short-term/tactical and long-term/strategic
Well-structured, change oriented and results focused
Internationally orientated
Minimum 8 years of experience in operations and transport related roles in a logistics environment and/or in supply chain consultancy
Minimum 5 years of working experience of delivering of complex projects and programs
University Degree or Master in Logistics / Supply Chain or equivalent

205

Business Process Developer Resume Examples & Samples

Reporting skills ( EXCEL, SAP, BO (advantage))
Highly Analytical and logical thinking process
Strong ability to analyse and design processes in detail and at overall level
Quick learner (Prior experience in handling ICT processes in a large Global company in SAP would be highly advantageous)
Should possess excellent communication with command over language, presentation and deriving or driving outcome from various Partners including Senior Leadership of Business/ CC/ Corporate. This would enable him to drive efficient governance with various people involved
Ability to see things in abstract and derive/ make out the path to achieve success
Should be a team player – highly approachable / pragmatic /knowledgeable ( go to person)

206

Senior Claims Business Process Analyst Resume Examples & Samples

Provides technical support and guidance in order to improve production and meet goals
Assist management with prior authorization of work in order to meet multiple deliverables
Develops and implements process recommendations plans to ensure that solutions to address quality defects are linked to SOP’s and desk level procedures
Communicates quality concerns and trends to processing teams across the organization, as well as proactively sharing best practices
Identify root causes of errors and opportunities for quality defect reduction across all teams. Initiates process improvement activities that are linked to quality improvements. Maintains all SOP and process flows for the department
Drives execution of remediation activities, by leading teams and managing multiple work-plans for completion of key process improvement deliverables according to established timelines
4+ years of experience with using NICE claims system
2+ years of experience in a SME or team lead role which required coaching, mentoring, and/or feedback to team members on a consistent basis
Ability to use Microsoft Excel to retrieve data and manipulate data to upload data and maintain spreadsheets
Ability to use Microsoft Word to develop and maintain job aids, standard operating procedures and send professional communication
Associate’s or Bachelor’s Degree (or higher)
Strong analytical skills with the ability to detect patterns and trends when working with research cases
Strong knowledge of Healthcare/Medicare/Insurance terminology, as well as Delegated regulatory guidelines
Advanced written communication skills including grammatical composition and spelling
Must be able to communicate and problem solve effectively with all educational levels and with a variety of professional disciplines

207

Business Process Analyst, Senior Resume Examples & Samples

Interview process participants to understand exactly how targeted processes currently work
Document process information using visual diagrams in the form of business process models
Identify, document and analyze business rules that govern the implementation of business processes
Author specifications/stories to be used by the developers for automation of process design
Testing of automated processes to ensure that the right results are achieved
Examine processes holistically to understand the impact of changing them on people, strategy, systems and general business operations
Collate feedback on process performance to evaluate and recommend future process improvements
Monitor and measure the effectiveness of processes to ensure consistent value delivery
Experience and knowledge of process management principles, methodologies and tools
Ability to establish and maintain strong relationships
Must be a team player and able to work collaboratively with and through others
Business Process management (BPM) certification desired

208

Business Process Systems Analyst Resume Examples & Samples

Evaluate and diagram existing processes
Drive cross-functional project teams with core stakeholders to capture challenges, identify root cause of issues and desired outcomes
Model desired process and identify ways of standardizing and delivering an efficient process
Position solutions for stakeholder buy-in and lead through implementation to ensure success adoption
Develop KPIs and measure performance against requirements
Develop change management plans including roll-out schedule, customer communications, adoption plan/forecast and contingency plan
Survey and analyse best practices for techniques and processes
Applies sound analytical thinking to problem solving, decision making and anticipates impact of actions on the broader team/organization
Demonstrates ownership of project, challenges or issues – takes initiative to solve to solve problems
Involves team members & stakeholders in setting direction and meeting the needs of the project or team
Has an understanding of risk analysis, and mitigation plans – takes appropriate action to prioritize and escalate when necessary

209

Business Process & Data Analyst Resume Examples & Samples

Generate ad hoc analysis and reports
Act as Warehousing and Distribution representative for CCA Analytics Team
Identify opportunities for process improvement and automation
Support Warehousing and Distribution team for reporting and analytics needs
2 - 4 years of overall experience in business/statistical analytics or reporting
Advanced communication skills with demonstrated ability to communicate clearly with charts, graphs, text, and oral presentations
Strong analytical skills with ability to provide internal and/or external data analysis, consultation, and decision support
Ability to recognize and solve data problems and inconsistencies
Ability to prepare, analyze, and select methods of presenting various data
Technically savvy; experience with SQL, VBA, Tableau, and/or other reporting/analytics software is highly desired
Ability to report metrics on a detail or summary level and manipulate data into meaningful performance measurements
Proficiency with Microsoft Office, especially advanced Microsoft Excel and Microsoft Access skills
Experience in metrics analysis and process improvement
Excellent time management and problem solving skills
Self-starter with demonstrated ability to work independently and in a team environment
Knowledge of CCA Warehousing and Distribution systems and processes
Bachelor’s degree in Information Systems, Computer Science, Statistics, Mathematics or related field or equivalent business experience

210

Business Process Analysis Resume Examples & Samples

Analyze End-to-End Clinical study development lifecycle and related business processes to understand underlying information/data requirements from protocol creation, study conduct to study closeout
Maintain Information process flow architectures and data sources inventory to clearly identify all types of data elements generated and consumed across the clinical spectrum
Conduct current state and future state analysis to identify gaps and areas of improvements as it relates to data ingestion and storage, Data Transformation, and Data Governance
Champion the identification of technology solutions to enable secure and standardized Clinical Data Repository (aka Patient Data Mart) to efficiently store and provision clinical trial data
Enable easy data integrations with external partners including CROs, Healthcare providers, technology vendors etc. as well as internal partners to seamlessly exchange clinical trial data
Adoption of diverse data sources including mHealth, device data, Patient reported outcomes as well as enabling eSource is critical
Collaborate on the development of business cases for future programs and projects with Clinical Operations-IT and provide time and costs estimates
Maintain sufficient domain knowledge and align with business strategies to ensure maximum value realization
Must have proven track record of 8+ years working with large, complex data oriented technical systems. Good understanding of Clinical trials and related technologies like Electronic Data Capture, Trial Management systems etc. is preferable
Demonstrated ability to analyze business processes and mapping to Information flow diagrams is required. Ability to identify gaps, evaluate potential options and recommend solutions is a must
Demonstrated ability to influence the scope and direction of initiatives across multiple levels of management and organizational boundaries
Excellent teamwork and interpersonal skills, with the ability to communicate and collaborate with employees and management at all levels
Experience in designing and implementing a Clinical Data Repository or similar data repositories with a focus on Data ingestion, storage, data provisioning and Data Governance
Experience with Electronic Data Capture software like Medidata Rave would be ideal
Bachelor’s degree(s) and with a focus on computer science or Information Technology would be required to apply for this role

211

Business Process Analyst, Senior Resume Examples & Samples

10+ years of experience in federal, DoD, or IC business and budget processes
7+ years of experience in federal, DoD, or IC financial and portfolio management of programs
Knowledge of interagency transfer of funds via various mechanisms, including MIPR, 7600A/B, reimbursable orders, and others
Knowledge of the development and execution of SLAs, MOUs, and MOAs between government agencies
Knowledge of federal, DoD, or IC acquisition, costing, regulations, and contracting mechanisms
Knowledge of service catalogs, service costing, and various cost recovery mechanisms and avenues
Ability to work with government budget and financial personnel
Ability to establish best business process practices
TS/SCI clearance with a polygraph
Experience with the process of tracking financial resources to support the development of enterprise services
Ability to work with executive and senior level government personnel and officials
Ability to demonstrate a positive attitude, flexibility, and work in a team
Possession of excellent interpersonal skills working with multi–agency government personnel

212

Business Process Engineer Resume Examples & Samples

2+ years experience with labor management standards/systems
Excellent communications skills with the ability to build rapport and credibility across the organization in order to promote ideas and proposals
Strategic and analytical thinking, strong project management and problem solving skills, sound judgment and a willingness to resolve issues and problems in a timely manner
Solid P&L understanding and business acumen: ROI, IRR, Cost benefit analysis, Sensitivity analysis
Ability to execute complex analysis and synthesize into a storyline to socialize, influence and drive action across the organization
Slotting optimization experience preferred
Labor management software experience desired
Six Sigma certification desirable
Project Management Professional (PMP) certification desirable
Solid writing, presentation, and negotiation skills

213

Business Process Team Manager Resume Examples & Samples

Oversees and evaluates performance of team members
Coach, mentor, and develop team members and potential future leadership
Determine appropriate issues to escalate to senior management
Consistent process documentation
Tight quality control, audit and quality accountability
Improved quality work output across PA
Measuring and documenting defects (process related) and resolution
Consistent data collection and reporting
Monthly KPI reporting and analytics
Continuously build skills and knowledge by receiving coaching, feedback, and participate in ongoing training
Makes recommendations for process improvements and cost saving opportunities
Develop and assist with implementation of strategic initiatives to improve performance and consistency
May manage projects that create effectiveness and efficiencies for the department as a whole
4 year degree or 5 years management experience
Demonstrate competency in management functions
3 years’ experience in quality controls, process documentation and/or management reporting and data analysis
Strategic thinker, who creates and executes process improvements
Ability to lead, coach and develop team members and mentors lower level leadership
3 years of experience in the life and health insurance industry
Proficient in Microsoft Office, primarily Excel
Excellent written and oral communication skills
Good project management and organizational skills
Ability to align team performance for customer focus and success
Technical professional knowledge and skills
Leveraging Diversity and Conflict Management skills

214

Generalist, Business Process Resume Examples & Samples

Finance Support in processing studio and production related invoices such as data entry of invoice details, Purchase Order (PO) matching, Purchase Order Requisitions (PORs)
Support in compiling documents and preparing new vendor setup requests
Communication with internal partners and external vendors related to invoices
Capture gameplay for editorial, marketing and internal videos
Secondary responsibilities: Support in the submission of games to various international ratings agencies. Support in the technical and logistical support for global trade shows, conferences, demos as well as eSports, PR and review events
Proficiency in Microsoft Excel, must complete a skills test
Demonstrated high level of attention to detail and problem-solving skills
Experience liaising with cross functional departments
Strong communication and relationship building skills
Maintain professionalism and composure while working under tight deadlines
Technical understanding of games, game hardware, networking and security
Willingness to travel and/or coordinate representation
Willingness to work over 40 hours per week, as needed
AV, IT and Finance experience a plus
Experience working in the video game industry a plus

215

Business Process / Quality Analyst Resume Examples & Samples

Work with the Office of the CIO (OCIO) business process team to develop and implement best practices in business process
Collect and analyze technical and business data, create reports, and recommend improvements
Coordinate, track, and report on OCIO initiatives
Maintain document repositories with reports, process documents, and technical and business data
Proficient with MS Office Suite (Word, Excel, Powerpoint, Outlook)
Proficient with flow diagrams (MS Visio)
Experience with data modeling within excel or a relational database
Ability to make sense of data, that is to connect measures to processes or systems and understand if the system or process is working, and how it may need to be improved
Ability to write and edit technical and/or process documents, to organize, streamline and clarify text others have written, and ensure correct formatting and grammar
Ability to work efficiently and effectively with multiple levels of management and staff across the organization
Knowledge of IT services and IT Service engineering and operations processes and best practices
2-4 years of experience in IT governance, engineering, and operations process management preferred
Bachelor’s degree or equivalent work experience in Business Administration, Management Information Systems, or related IT, math, science, or business field
Excellent communication and presentation skills
Experience or training in process management/improvement
2-4 years experience

216

Business Process Mgr Resume Examples & Samples

Provide thought leadership and work as part of a collaborative team to provide seamless support to internal customers and external partners of Freddie Mac Multifamily
Be a hands-on manager who can both execute work tasks and coach team members to complete the BOS activities, to include
Support project and manage break fix releases, including developing and/or reviewing business requirements and test plan, conducting user acceptance testing, documenting test results, and conducting production smoke test
Project manage light system enhancement projects, including develop and execute project work plan, track progress, and escalate issues
Conduct system administration activities, e.g., access provisioning, file uploads, etc
Partner with technology support teams to ensure timely resolution of MF application issues for our customers
Support configuration releases
Review and approve data change requests
Develop and/or review departmental procedures
In collaboration with Corporate Communications and IT, develop and review application outage communications to customers and partners
5-7 years of experience managing and supporting mission-critical business applications
Familiarity with different development lifecycles and methodologies as well as business analysis best practices
3+ years of experience in business analysis and major cross-functional systems requirements gathering, facilitation, and documentation are required. Strong facilitation skills and process-driven analytical skills with ability to elicit requirements across business organizational boundaries
Excellent verbal and written communication skills. Must be able to communicate effectively with team members, SMEs, customers, and management on both the business and IT sides
Understanding of the mortgage industry, preferably commercial or multifamily real estate. Experience with Freddie Mac and/or Fannie Mae Multifamily desirable
Software Skills: MS Excel, MS Power Point, MS Word, MS Visio, MS Project, XML
Experience with Microsoft SharePoint 2013 and intranet site administration tools
Ability to work effectively with continuous change and short deadlines
Demonstrated business acumen, problem solving skills, intellectual maturity, and relationship management skills
ITIL or PMP certification desirable

217

Level, Business Process Engineer Resume Examples & Samples

Performs functional allocations to identify tasks and their inter-relationships
Performs functional modeling based on requirements analysis
Develops new systems or updates existing systems to meet client needs
Serves as technical advisor to clients in assigned subject areas, recommends functional changes, and identifies areas for further investigation
Identifies emerging relevant technologies that may result in improvements to current processes and systems
Conducts functional testing of various systems
May serve as technical team or task lead

218

Business Process Senior Resume Examples & Samples

Actively participate in Multifamily business process and technology projects, including business process, systems, rollout and adoption
Execute business requirements creation, user acceptance testing and integration across projects
4-6 years of related professional work experience managing and implementing mission critical business applications

219

Business Process Analyst, Senior Resume Examples & Samples

7+ years of experience with federal, DoD, or IC business process and portfolio management of programs
Knowledge of the development and execution of SLAs, MOUs, or MOAs between government agencies
Ability to work with government budget, financial, and business process personnel
Ability to demonstrate a positive attitude and flexibility and work in a team
Possession of excellent interpersonal skills to work with multi–agency government personnel

220

Business Process Optimisation Manager Resume Examples & Samples

Initiates and Leads Business Transformation programs in alignment with Global & country Strategies
Manages BPO to support delivery of customer requirements, to improve customer satisfaction, and to ensure effective and timely on-boarding of new customers
Sets and executes local BPO strategy in alignment with Global and country strategies
Sets and executes strategies to develop and sustain a culture of quality, service excellence & continuous improvement
Responsible for ensuring project portfolio management and alignment of country projects / initiatives
Leads Continuous Improvement/First Choice activities across the business, including - Quality, Business Process Management and Customer Implementation
5 years’ experience industry experience with a background in Operations, business analysis, and/or project management
Extensive knowledge in Freight Forwarding and Logistics business, with good understanding of all Products
Graduate in relevant field (Preferably Logistics and Supply Chain) PMP, PRINCE2, Six Sigma and other professional recognised accredited certifications are preferred
In depth understanding of business process engineering
Proven track record in people management role (leadership, motivation and people development skills)

221

Associate Business Process Analyst Resume Examples & Samples

Responsible for analysis and development of business requirements through a variety of techniques and methods, including, but not limited to; interviews, facilitated sessions, prototypes and observation
Create, control and improve end-to-end business processes
Present analysis and interpretation for operational and business review and planning
Support short and long term operational / strategic business activities through analysis
1+ years of experience in writing business and/or system requirements and business/finance analysis
1+ years of experience trouble-shooting, quality analysis on, and formating data files
Presentation experience
Ability to communicate analysis including trends and opportunities to clients and the business in writing and verbally
Ability to problem solve including multiple priorities and research conflicting and / or inaccurate data

222

Business Process Mgr Resume Examples & Samples

Develops, coordinates, and implements systems, processes, and training to meet healthcare demands and brand standards; may develop, modify, and monitor process methods and controls to meet quality standards
Engages other internal/external customers to develop operational systems, tools, and documentation procedures
Reviews product development requirements for compatibility with processing methods to determine costs and schedules
Generates new revenue opportunities by researching, developing, and rolling out new products/services, or extensions of existing products and services
Integrates equipment and material capabilities to meet process module target specifications and technology target specifications
Delivers training to and provides direct business consulting services
Operates motor vehicle for onsite customer visits

223

Business Process Modeller Resume Examples & Samples

Understands both Human Resource policies and business goals and how they translate to business processes
Works collaboratively with the business analyst and gathers feedback from clients to identify process pain points and propose solutions to eliminate them
Identifies process efficiencies and implements them
Provides subject matter expertise and training as needed to stakeholders
Drafts Standard Operating Procedures (SOPs), User Guides, Conversation Guides and any other documents that maybe needed during the course of the programme
Works with technology teams and relevant stakeholders to optimise processes for a superior user experience
5-6 years as a Business Process Manager with
Lean and Six Sigma Black Belt Certificate
Strong effective communication skills (written & verbal) including presentation and interpersonal skills
Demonstrated analytical and logical approach to problem solving and understanding how technology can be used to deliver solution to business challenges
Self-starter with excellent organisational skills, specifically the ability manage multiple competing demands
Ability to work and adapt to change quickly and accurately under pressure and time constraints
Ability to challenge the norm
Success working in/with virtual cross-functional and/or cross-division teams or work groups
Ability to influence with indirect or no authority
Previous experience with Workday
Worked previously for a Tier1/2 consulting firm or within the Consulting Division in a company
Previous experience in system implementations

224

Senior Claims Business Process Analyst Resume Examples & Samples

Working with the operational business owners, clients, and auditors to ensure successful audits
Prepare audit requests for documentation or data universes as required
Monitor audit progress and resolve potential findings as appropriate
Developing a consistent audit process to ensure all outside audits are effectively managed
Analyzing the root cause of issues and helping to develop appropriate action plans
Developing audit reports that accurately summarize the results of reviews
Providing direction and guidance to clients during audits
Assisting with various special projects as directed by the Manager of Government Programs Audit Support
Undergraduate Degree (or higher) or High School Diploma/GED with 2+ years of claims analyst experience
Experience in Microsoft Excel with formulas, pivot tables, and creating/updating spreadsheets
Experience creating documents in Microsoft Access and Visio
Experience creating and editing professional presentations in Microsoft PowerPoint
1+ years of experience with Medicare Part D Regulatory Guidance
1+ years of experience with Medicare Part C or Part D, Determinations, Appeals and Grievances
Solves problems of medium-difficult complexity and contributes to larger scale problem solving
Experience managing multiple projects and competing deadlines

225

Business Process Engineer Resume Examples & Samples

Drive and facilitate requirements definition for prioritized work efforts: define, measure and analyze impacted processes; gather relevant process and performance data points to determine points of impact or waste, define root cause of inefficiencies, and/or process modifications required to support new business objectives
Manage business readiness for solution delivery. This includes but is not limited to ensuring test plans are complete and accurate, relevant policies and procedures have been created/updated, internal training plans and materials appropriately disseminated, and external customers have been notified and or trained on any relevant updates or changes. Assist process owners to develop change acceptance plan for impacted associates
Work with the Business/IT Liaisons to help manage and prioritize outstanding or deferred deliverables
Regularly report project status to management and process owners. Perform post deployment assessments to measure results against goals and solicit feedback for improving project best practices going forward
5 to 8 Years of Mortgage industry or Radian experience is required
Knowledge and experience with Agile Development & Lean Six Sigma preferred. In addition, Six Sigma DMAIC/DMADV and/or Lean certification is a plus
Ability to articulate ideas to both technical and non-technical addressees
8-10 years or related work experience

226

Associate Dir., Claims Business Process Resume Examples & Samples

Maintains and enhances the Medicare & Retirement Reporting Suite as well as develop / maintain expert level knowledge of the COSMOS platform and core claims processing workflows and operational processes
Leverages knowledge of core Medicare Claims Operations, COSMOS and SQL Server to collaborate with key stakeholders across UnitedHealthcare Core Services (Workforce Effectiveness for long-and short-range capacity planning, Finance for budgeting and forecasting and Payment Integrity for fraud, waste and abuse detection and prevention) and various Medicare Operations constitutes, to understand their business needs, analyze the associated Business Requirements Documents and translate all requirements to the Global Partner Developers for report development
Accountable for the timely delivery of accurate and actionable data and reports to meet all business needs
Leverages working knowledge of SQL Server to coach and support the developers in retrieving and manipulating the data
Design & establish overall service to close balanced scorecard
Hire, on-boards, manages, develops and engages a team of reporting analysts that can support business needs
Proactively implements cross-training and succession planning activities to ensure a pipeline of talent with the knowledge and expertise meet long-term COSMOS reporting needs
Contributes knowledge and expertise to support Medicare CAG Strategic Priorities, Business Plan Initiatives and/or to support Annual Enrollment Period readiness
5+ years of increasingly responsible experience in managing reporting in an insurance or financial services environment
An Intermediate level of proficiency of the claims processing operational processes
A strong business acumen and the proven ability to translate Business Requirement Documents into report and data requirements
2+ years of reporting experience
Medicare Claims Operations directly or indirectly working with the COSMOS platform
SQL Server programming experience
Hands-on Medicare Claims Processing Experience on the COSMOS platform

227

Business Process Eng Spec Resume Examples & Samples

Analyze current status of SWP Global Procurement tool landscape and identify the areas of improvements with regards to compliance and automation potential
Lead complex cross-functional global (E.g. Forward Traceability, Substance Mgmt.) implementations within SAP for SPR globally
Lead cross-functional global (E.g. Forward Traceability, Substance Mgmt.) implementations for interfacing tools with SAP (Team Center, Read Soft, ASD, etc. ) for SPR
Be the global key user for any daily questions from E W SPR users related to the MM/ FI AP module in SAP RBP
Drive and coordinate the annual price mass upload globally in order to ensure that all negotiation results are implemented the first day of the new fiscal year
Provide necessary user trainings
Candidate will demonstrate a high level of critical thinking, team competence with own group, as well as internationally matrixed organization
Candidate should have knowledge of Siemens Procurement landscape and tools (i.e. Modias, SAP, Purchasing Councils (PUC), international team set-up etc.)
Candidate will have proven track record of successful SAP tool implementation and processes
Must possess excellent communication skills - written, oral, and presentation
Must possess business management and entrepreneurial skills
Must be diplomatic and able to establish and maintain effective relationships with procurement personnel world-wide

228

Service Business Process & System Partner Resume Examples & Samples

Experience leading change implementations with multiple global stakeholder groups
Values collaboration and can apply cultural awareness
Is able to take accountability working proactively to identify what needs to be done and delivering reliably to deadlines
Works calmly under pressure with a solution-driven mindset

229

Business Process Senior Resume Examples & Samples

Ability to formulate business process flows while representing the team as the principal contact on projects
Analytical thinker works closely with Subject Matter Experts to formulate the process models
Works under minimal supervision. Follows established directions. Work is evaluated upon completion for adequacy in satisfying objectives
Typically have 5-8 years related experience
Demonstrated ability to model quantitative impacts of change (e.g., quantify business benefit of a process improvement)
Excellent facilitation and project management skills
Knowledge of Product/Software Development Lifecycle is required
Flexibity; comfortable with changing priorities in support of executive team needs
Independent thinking; able to take initiative with general guidance and direction
Project Management experience is preferred
PMP Certification

230

Business Process Prof Resume Examples & Samples

Works with Business Subject Matter Experts, development, operations, and other IT and business areas as appropriate throughout the project cycle to document the business process flows
Recommends solutions, process modeling standards and best practices on all aspects of the project life cycle
Works under normal supervision. Follows established directions. Work is evaluated upon completion for adequacy in satisfying objectives
Typically have 3-5 years related experience
Ability to work closely and partner with operational and technical counterparts
Communication; excellent writing, presentation development, and speaking capabilities. Ability to interact and lead process initiatives with large, matrixed teams and diverse stakeholders
Analytical thinking and problem solving; able to amass/analyze/draw conclusions from large volumes of seemingly disparate data
Relationship Management; ability to adapt to different styles and collaborate with business area leadership as a strategic partner to achieve goals
Financial Services and/or Mortgage Industry experience
Advanced studies/degree
BPM/Six Sigma Certification

231

Business Process Engineer Resume Examples & Samples

Monitor operational metrics identifying & researching trends and anomalies to identify process improvement and cost savings opportunities
Lead lean projects within assigned business unit(s)
Collaborate with operational leadership to efficiently and effectively implement new work processes and/or technology
Ensure business process alignment is achieved and maintained across the network
Partner with facility managers and capital expense management to review equipment and facility layouts to ensure designs which enable maximum productivity while maintaining ergonomic/safety standards
Educate operational leadership on labor standards and economy of motion
Develop, maintain and properly store detailed process maps, standard operating materials and labor standards
Establish, monitor and maintain accurate labor standards, including accurate X,Y,Z coordinates and all labor tables
Be a resource to inventory control, providing information related to slotting and space utilization best practices, enabling them to maximize operational efficiency and effectiveness
Synthesize information for appropriate use across other functional groups to include the end user, Business Systems and Training teams. Identify issues and risks associated with transition to the new process
Be a role model for the implementation of a continuous improvement culture
Ensure linkage between labor standards, business objectives, and the labor management system
3-5 years combined experience in retail, merchandising, category, pricing, logistics, supply chain, procurement, and distribution
At least 3-5 years 'experience as a Business Analyst
Solid knowledge and understanding of business terms, terminologies, and concepts
Lean certified or significant progress towards achieving certification
M.O.S.T. certification required within 18 months of hire date
Requires travel – typically 25 - 30%
High level of competence with MS Visio
Relationship management experience
Negotiation experience
Experience with the following computer programs: SEGA, DSS, LlamaSoft, WMS, PFT, Inforem, Tableau, Revionics, MSP
Green Belt certified
Ability to work independently or part of a team
Persuasive in presenting and selling ideas and executing their implementation

232

Business Process Engineer Resume Examples & Samples

Work with customers to establish and maintain excellent working relationships, resolve issues, and promote team services and capabilities
Implement, enhance, or troubleshoot database environments and existing SQL logic
Advanced knowledge and experience with Microsoft Excel, Word, Visio and Access
Statistical software analysis via Minitab or SPC Excel
VBA, SQL, Database Architecture, Mainframe, SAS, Teradata, Java
Business process engineering certification desired (i.e. Six Sigma Yellow Belt, Six Sigma Green Belt, Six Sigma Black Belt)
Bachelor’s degree with 2+ years of experience required
Without Bachelor’s degree, 6+ years relevant work experience required
Experience in business process design/improvement, experience with ITIL, Baldridge, or ISO preferred

233

Experienced Business Process Optimisation Professional Resume Examples & Samples

Based on existing client strategy, support the client in determining and defining the right set of initiatives & projects
Participate in process reengineering and operations reviews, restructuring of operations
Translate organisational and operational efficiency assessments into implementable business requirements and perform gap analyses based upon the requirements in order to define "To Be" organisation and “To Be” processes/solutions
Manage and/or support implementation projects by
Identifying, designing and implementing creative business solutions…
Developing cohesive conclusions and by participating in the report writing, analysis and presentation of results to clients, implementing operational solutions on the ground with client teams until the objectives are reached
Furthermore, for experienced profiles, manage teams of consultants on various assignments including process reengineering, reviewing gap analyses and suggesting "To Be" processes/solutions, and defining innovative strategies to help our clients tackle in their challenges
Cultivate effective client relationships and pursue new client opportunities while constantly building your market eminence with the support of our network of experts on banking topics, technologies, trends, regulations, innovations, etc. of your interest
Step up in your career thanks to our remarkable client portfolio
Team up with dynamic and energetic young professionals within a challenging and knowledge sharing environment
Challenge yourself in an international context through various client assignments
Enjoy and promote diversity in our multicultural teams

234

IT Business Process Analysis, Genomics Resume Examples & Samples

Define and execute a portfolio of projects to build best-in-class digital capabilities to accelerate genomics-based discovery
Build and execute the strategy to create IT platforms for omics-based analytics
Create and support a compute environment for embedding bioinformatics workflows within lab-based functions
Collaborate with peers across R&D IT to enable data integration, collaboration, and knowledge management to improve R&D-wide productivity
Advanced understanding of modern sequencing and bioinformatics technologies, algorithms, and frameworks, especially cloud hosted next-gen sequencing
Prior experience in implementing bioinformatics workflows in support of discovery
Detailed knowledge of common genomics tools, such as the Galaxy NGS suite, R scripting, and other similar frameworks
Preferred: experience as a bioinformatics or genomics scientist at a life science organization
Preferred: experience in the application of genomics data across R&D, from early discovery to translational science to clinical development
Ability to work within a matrix organization, aligning resources and setting priorities across multiple groups to deliver against aggressive project goals
5+ years working in drug discovery IT, mainly supporting genomics

235

Engagement SC, Business Process Resume Examples & Samples

Ability to demonstrations for all Concur services & solutions
As part of the Client Presales “Engagement Team”, this role will assist in driving scale and efficiency across the Client Presales team to elevate solution strategy to beyond selling transactions to providing maximum business value to multiple client personas
Development and delivery of product and solution talk tracks, workshops, demo flows and other supporting materials and meetings from a business solution or executive persona perspective
Participate with client Account Team members to identify the most effective approach that will result making value visible for client’s current services or maximize expansion of Concur footprint to include all logical products for their business needs
Maintain thorough knowledge of Concur’s competitor’s solutions, company direction, financial stability, etc.; keep current with industry events, solution offerings, etc
Promote the Concur message and value through external speaking, writing and other online activities
Provide advice and guidance to other Solution Consultants as requested
Build and maintain a thorough knowledge of all Concur solutions, upgrades, upcoming revisions, functionality, etc
Provide input on client requirements/concerns to Solution Marketing teams as requested
Assist at trade shows, user conferences, etc. as requested
Interact with sales, marketing and external customers
Operate under moderate supervision with reviews of work
Be aware of, and comply with, all corporate policies
While this role will not directly “own” a territory, they will be responsible for client facing meetings in support of developing competence in the talk track areas. This job is home-based and will require 30-50% travel both for client meetings and internal planning, development and knowledge transfer meetings
Bachelor degree in related field or equivalent experience
5+ years’ experience in finance operations, preferably with experience in more than two functions as well as some in finance management. Other operational experience in tax, audit, compliance, and T&E are desired
3-5 years in either relevant sales/presales or consulting practices is needed
Broad business knowledge: ability to interpret and utilize industry information on competitors
Demonstrated experience in making formal presentations including ability to quickly redesign presentations and databases
Uses professional concepts and company policies to solve a wide range of difficult problems in imaginative and practical ways
Exercises judgment within generally defined practices and policies to select methods for obtaining solutions
Receives no instruction on routine work and only general instruction on new assignments
Interacts with clients and business partners at all levels in order to illustrate the value & benefits of the proposed solutions
Interacts with other Concur employees at all levels
Travels up to 50% of time

236

Professional Business Process Outsourcing Resume Examples & Samples

Animal Health background preferred
Strong Business Acumen and client facing
Understands client rebate plans and can apply that knowledge in a help desk environment
Provides status reporting, scheduling, system monitoring and communication to client from a help desk perspective
Proven successful customer relations experience
Prior experience in database management is preferred
Experience in help desk management
AS/400 experience or the ability to learn environment quickly

237

Business Process Engineer Resume Examples & Samples

As the Business Process Engineer you will work with business personnel at all levels of the FFB including senior leaders
Analyze and solve business problems
Bring a fresh set of eyes and a neutral perspective to the analysis
Business Process engineers are actively involved in all facets of the project life cycle from idea generation through delivery
Conduct recurring training and development of lean methodology tools across business unit team members
Apply measurements, analysis, and control techniques for improving the process
Support achievement of the operations safety, scrap, service, lean, 5S, and quality goals
Assist in the design of work standards, quality control charts, and systems
Create standards and best practices for the operations departments
Ability to influence leaders, their impact behavior, and thinking
This position will perform a variety of tasks and lead/direct the work of others. A wide degree of creativity and latitude is expected in this role
Excellent communication, analytical, and planning skills
Demonstrated success at leading and delivering complex strategic, transformational, and growth projects
Prove ability to raise the performance bar; create, promote, and sustain a high performance culture that reinforces accountability
Demonstrate an understanding of the broader organization, and how this role fits into the strategic plan and overall direction of First Financial Bank
Reinforce the Operations goals and strategy by building disciplined, consistent approach with measurements of success
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations
Ability to effectively present information and respond to questions from senior leaders, groups of managers, clients, customers, and the general public
Knowledge of Internet software, Project Management software, Spreadsheet software, Word Processing software, and Excel software
Bachelor’s degree in engineering or Operations Management or equivalent experience
2 to 5 years of Business Process engineering experience in a financial institution environment; continuous improvement process experience preferred
Knowledge of Six Sigma and structured problem solving techniques required; Black or Green Belt certification preferred
Knowledge of Lean Manufacturing methods
Proficient in Visio, Workflow design

238

Senior Business Process Engineer Resume Examples & Samples

Acquires and applies advanced knowledge of the business and process engineering discipline
Assembles key participants, leads, guides and facilitates cross-functional, collaborative teams in business improvement and development initiatives using Business Process and Change Management standards and guidelines to optimize the overall efficiency and effectiveness of the process
Serves as a resource to less experienced team members on escalated issues of an unusual nature. Resolves issues and navigates obstacles to deliver work product
Competencies: Business Acumen, Collaboration (Team Building), Communication, Demonstrate Adaptability (Agility), Drive for Results and Innovation
Mentors Business Process Advisors and Process Engineers on the team in Continuous Improvement methodologies and analysis

239

Business Process Engineer Resume Examples & Samples

Identifies opportunities and potential process engineer solutions. Shapes vision, mobilizes commitment and leads team to change process, systems and structures to achieve vision. Provides insight to management on issues. Identifies the information entities share across the business, and the relationships between those entities
Identifies, validates and communicates business efforts. Utilizes knowledge of customers, products, processes and Continuous Improvement expertise to analyze business problem(s) and determine the best methodology to resolve defect or issue. Synthesizes analyses, identifies root causes and develops and recommends key work products
Drives improvement efforts based on analysis. Analyzes processes to identify areas of improvement and provide appropriate analytics to facilitate business effort prioritization. Conducts complex statistical analysis

240

Business Process Product Associate Resume Examples & Samples

Lead cross-functional process improvement efforts to deliver significant operational improvement and financial benefits
Identify areas/potential projects where process redesign/improvement can significantly impact efficiency, quality and customer satisfaction
Educate and promote a culture of continuous improvement across the department. Collaborate with business partners and customers to drive results
Monitor performance, improvements and sustainability through key metrics
Plan manage successful project execution, implementation and sustainability
Coach and mentor colleagues in the conduct of cross-functional process improvement projects and Kaizen events
Train and lead kaizen and lean workshops to leaders and associates, including VSM, Comm Cell, standard work, problem solving, 5S and visual management
Identify and manage business opportunities for improvement
Support Sr. Manager in project feasibility and business case development, matching projects to the strategic priorities of the organization
Bachelor’s degree; MBA, Lean Expert or Green Belt preferred
2+ years of relevant work experience in process improvement, change management and project management
Technical competency in Six Sigma skills: DMAIC, Lean and Change Management
Proven ability to facilitate cross-functional teams
Demonstrated ability to train/coach/mentor other team members
Strong communication skills (written and verbal), and facilitation skills
Self-starter; Demonstrates personal initiative and willingly assumes responsibility and ownership
Ability to create an open environment supportive of free-sharing of information and ideas that is also conducive to contribution, growth and achievement
Innovative thinking to challenge current practices across the organization
Customer-facing and/or operational support experience preferred
Proficiency in Excel, Word, PowerPoint and VISIO

241

Business Process Internship Resume Examples & Samples

50% Admin Shared Service Support: Supporting group leaders in department with Travel & Expense documentation, organizing visits/meetings/events, contributing towards Social Networking Site (Bosch Connect), and presentation support
30% Director Level Support: Presentation, strategies, and vision implementation
20% Event Management and cross department projects: Supporting Department Coordinator with coordination of Departmental Events and participating in the MTP Greater Place to Work Committee
Currently pursuing or have completed a Bachelor's degree in Business Administration or related field
Candidate possesses a creative mindset with a professional work ethic with past internship experience
Skilled and knowledgeable with Microsoft Products (e.g. Excel, Word, Power Point, IE, Windows)
Strong Communication abilities (written and oral). Very organized, especially with documentation. An ideal candidate will have the ability to work within a diverse environment and excellent multitasking skills
Willing to accept an internship that has the potential to last up to 1 year

242

Assistant Business Process Services Resume Examples & Samples

Performs routine, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area. Adheres to process service level agreements
Develops knowledge and skill in assigned work process(es) as well as general understanding of the client's business and objectives
Understands and adheres to project and organization quality and compliance standards and any applicable laws and regulations
Remains alert for critical situations regarding customer service issues and escalates to appropriate individuals
Zero or more years of experience with business process service delivery, preferably in an outsourcing environment
Experience working with client company industry and/or functional area
Experience working with business solutions software

243

Business Process Reengineering Specialist Resume Examples & Samples

10+ years of experience with programmatic functions
7+ years of experience with the implementation and maintenance of management information systems or software intensive systems
5 years of experience with complete project development from inception to deployment
Experience with working in a PMO/IPT construct with an emphasis on business process reengineering support
Experience with programmatic and managerial leadership
Ability to manage multi–task information systems development projects

244

Business Process Reengineering Analyst Resume Examples & Samples

Experience in financial close processes (including monthly, quarterly and annual)
Review and develop current and future state process maps
Focus on driving measurable improvements by deploying Process Improvement / Lean / Six Sigma principles to assigned problems
Analyze and review processes to identify current gaps and issues requiring resolution
Lead value stream mapping exercises to determine improvement opportunities
Work with managers to identify gaps across core processes
In-depth knowledge and understanding of operational processes and related concepts and controls. Able to provide consultation on the use of re-engineering techniques to improve process flow, performance and quality
Six Sigma or Lean Six Sigma Certified
A Financial background and designation (e.g. CPA, CA, CGA, CMA) or MBA
Minimum of 4-6 years of experience in a complex, matrix organization
Previous work experience with process mapping, Lean / Six Sigma and Business Process Reengineering and project management within financial services industry
Ability to work effectively in a fast-paced environment without daily oversight
High understanding of financial close processes, (including documentation, journal entries, adjustments, etc.)
Able to meet deadlines
Familiarity with a variety of Process Improvement / Lean / Six Sigma concepts, tools, practices, and procedures as well as other statistical software products
A high energy, fast paced, “roll-up your sleeves” attitude and commitment to success are essential
Strong verbal and written communication skills are a must, with experience presenting and influencing others
Our Consultants enjoy the flexibility and autonomy to choose the client projects that interest them, while continuing to build professional relationships within our global community of Consultant and business professionals. We offer a comprehensive compensation and benefits package including health and life insurance, employee stock purchase plan, paid personal time off program, professional development and certification courses

245

Associate Business Process Analyst Resume Examples & Samples

Minimum of 2 years of directly related analytical or project lead experience
Willingness to learn and apply new skill sets
Ability to plan, organize, and facilitate work sessions in a team environment

246

Business Process Engineer Associate Resume Examples & Samples

Analyze and improve business processes to improve overall workflow efficiencies and effectiveness
Contribute to the design and implementation of organization-wide process-centric methodologies (i.e. Lean Six Sigma, Kaizen, Metrics, Goal Alignment, etc.)
Facilitate organizational change
Ability to be careful and thorough about detail
Ability to work proficiently with Microsoft Excel, Word, Visio and Access
Business process engineering certification (i.e. Six Sigma Yellow Belt, Six Sigma Green Belt, Six Sigma Black Belt, or relevant American Society for Quality certification) desired
With Bachelor’s degree in Engineering, 0-1 year related work experience in business process design/improvement,

247

Business Process Engineer Assoicate Resume Examples & Samples

Participate in non-conformance investigation, root cause analysis, corrective, and preventive actions
Ability to work within project timelines
Ability to exercise independent judgment
Ability to multi-task and to work under pressure
Without a Bachelor’s degree in Engineering, 5+ years of relevant engineering experience required
Experience with ITIL, Baldridge, or ISO desired

248

Business & Process Optimization Functional Manager Resume Examples & Samples

5+ years of Management Consulting Experience
6-8 years of experience
Deep industry skills in Retail, Small Business, or Commercial banking
Execution of process-oriented projects, where resource was primary daily contact for clients at VP-level or above
Execution of product segmentation and origination strategy projects
Execution of projects to define and achieve bank strategies in specific market segments
Execution of process automation projects and specialist knowledge of automation solutions
Proven ability to deliver $2M+ annual revenue
Responsible for setting people development growth objectives and managing to said targets

249

Business Process Resume Examples & Samples

Successful completion of a full course of study in an accredited college or university leading to a bachelor’s or higher degree; degree in IT, Computer Science or equivalent or 2 years’ equivalent experience
2 years functional/business/system analysis or equivalent experience required
Enterprise Applications: Automated workflow solutions
Analytical: Critical thinking, decision making, judgment, problem solving, troubleshooting, use-case analysis
Project: collaboration and teamwork, facilitate collaboration, functional documentation, organizational skills, planning, workflow development & documentation
One year experience with automating workflows and developing online forms
Knowledge of workflow automation and workflow automation tools
Use of OnBase for Workflow development

250

Business & Process Optimization Functional Manager Resume Examples & Samples

Deep industry skills in Retail, Small Business, or Commercial banking (in that order)
Execution of process-oriented projects, where resource was primary daily contact for clients VP-level or above
Understanding of Lean Six Sigm
A principles & practicesironment Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment Excellent communication (written and oral) and interpersonal skills Excellent leadership and management skills

Download Business Process Resume Sample as Image file

Related Job Titles

Business Process Specialist Resume Sample

Business Process Analyst Resume Sample

Director, Business Process Resume Sample

Analyst, Business Process Resume Sample

Process Control Engineer Resume Sample

Business Process Management Resume Sample

Business Process Improvement Resume Sample

Manager Business Process Resume Sample

Technology Process Resume Sample

Process Owner Resume Sample

Process Assistant Resume Sample

Senior Business Process Resume Sample

Browse More

Business Process Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Business Process resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Business Process Reengineer Resume Examples & Samples

Business Process Team Lead Resume Examples & Samples

Card Services Business Process Senior Analyst Resume Examples & Samples

Lead Business Process Re-engineer Resume Examples & Samples

Lead Business & Process Architecture Resume Examples & Samples

Business Process Re-engineer Resume Examples & Samples

Senior Manager OF Business Process & Controls Resume Examples & Samples

Business Process Controls Manager Senior Resume Examples & Samples

VP-bpo / Business Process Outsourcing Resume Examples & Samples

Senior Business Process Engineer Resume Examples & Samples

Business Process Re Engineer Resume Examples & Samples

Business Process Re-engineer Resume Examples & Samples

Account Maintenance Project Business Process Re-engineer Resume Examples & Samples

VP, Claims Business Process & Technology Resume Examples & Samples

Senior Business Process Engineer Resume Examples & Samples

Business Process Engineer Resume Examples & Samples

Css Gida Global Business Process Re Engineering Lead Resume Examples & Samples

Specialist, Business Process Resume Examples & Samples

Business Process Analyst, Senior Resume Examples & Samples

Business Process Change Lead Resume Examples & Samples

ESM Senior Business Process Analyst Resume Examples & Samples

Business Process Engineer Resume Examples & Samples

Business Process Engineer Resume Examples & Samples

ESM Business Process Analyst Resume Examples & Samples

Business Process Analyst Graduate Intern Resume Examples & Samples

Business Process Reengineering Analyst Resume Examples & Samples

Junior Business Process & Data Analyst Resume Examples & Samples

Business Process Engineer Resume Examples & Samples

Business Process Analyst, Intern Resume Examples & Samples

Administrator, Business Process Resume Examples & Samples

Principal Business Process Outsourcing Resume Examples & Samples

Professional Business Process Outsourcing Resume Examples & Samples

CSS Gida Business Process Re-engineering Lead Resume Examples & Samples

Associate Professional Business Process Outsourcing Resume Examples & Samples

Associate Professional Business Process Resume Examples & Samples

Mortgage Business Process Analyst Resume Examples & Samples

Xerox is the World s Leading Enterprise for Business Process & Document Management Its Services Resume Examples & Samples

Css Gida Business Process Re Engineering Analyst Resume Examples & Samples

Senior Business Process Analysis Resume Examples & Samples

Principal Business Process Analyst Resume Examples & Samples

CSS Gida Business Process Re-engineering Specialist Resume Examples & Samples

Mgr, Business Process Effectvnes Resume Examples & Samples

Associate Professional Business Process Outsourcing Resume Examples & Samples

Professional Business Process Outsourcing Resume Examples & Samples

Business Process Analyst, Platform Tech Resume Examples & Samples

Operations Readiness Business Process Analyst Resume Examples & Samples

Ccb-business Process Analyst Resume Examples & Samples

Associate Business Process Analyst Resume Examples & Samples

Business Unit Business Process Analyst Resume Examples & Samples

Anlst, Business Process Mgmt Resume Examples & Samples

Business Process Engineer Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume