Operations & Policy Analyst Resume Samples

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D Wunsch

Dayna

Wunsch

414 Emard Center

San Francisco

+1 (555) 147 6646

414 Emard Center

San Francisco

Phone

p +1 (555) 147 6646

Experience Experience

Phoenix, AZ

Operations & Policy Analyst

Phoenix, AZ

Nitzsche, Osinski and Emard

Phoenix, AZ

Operations & Policy Analyst

The position may involve working with and protection of highly sensitive or proprietary information
Creation of business communications
Maintenance and drafting of Notices of Privacy Practices
The position operates in an office environment with extensive use of office equipment including personal computers
Modification of program processes
Leading of projects related to privacy and compliance
Responding to questions and inquires relating to privacy and compliance

present

Phoenix, AZ

Operations & Policy Analyst

Phoenix, AZ

Turner, Jaskolski and Farrell

present

Phoenix, AZ

Operations & Policy Analyst

present

Assist in the research and implementation of Program policy, rules, and legislation. Gather, compile, and analyze information related to major Child Support Program issues. Research, evaluate, and draft program laws, rules, policies, procedures, and forms. Contact state agencies, program staff, and other sources for research information. Prepare summary reports or memorandum for the Policy and Program Leadership. Make recommendations for informed decision making
Participate on special committees or special projects including those involving legislative implementation. Develop and deliver technical program training related to policy issues. Serve as backup to track issues under consideration by the Child Support Program Policy Forum, the Child Support Program Legislative Committee, All Policy Team, Poli-Ops Plus, Hearing Liaison Group, and other groups/meetings related to policy issues. Prepare and distribute agendas for Policy Team related meetings and serve as Minute Taker for Policy Team
Draft and review language of administrative rules and rule change papers. Research and draft policy and procedure documents. Review Program forms and procedures for signoff and policy impact. Review federal legislation and policy for program impact and provide information and updates to Program management and executive staff. Act as an informational clearinghouse to prepare and distribute information on child support issues. Act as a resource to the Program for policy by researching and providing answers based on existing laws, rules, regulations, program policies and procedures to staff. Maintain Policy Team resources on the Child Support Intranet
Development and implementation of privacy policies and process
Development and maintenance of privacy practices and forms
Serve as member of the Child Support Program Administration team and assist with a variety of projects
Development and maintenance of Oregon Administrative Rules and privacy policies

Education Education

Bachelor’s Degree in Public Administration

Central Michigan University

Bachelor’s Degree in Public Administration

Skills Skills

Skilled in communication strategy and planning and the ability to communicate detailed information to a diverse audience
Highly organized and demonstrated exceptional attention to detail
Able to maintain a focus on the Program mission and maintain a global perspective while attending to detail
Strong facilitation and interpersonal skills, the ability to meet deadlines, and flexibility to adapt to a changing environment
Demonstrated ability to make sound decisions and exercise good judgment
Excellent attention to detail
Able to serve as a professional representative of the Department of Human Services (DHS)
Knowledgeable of project/initiative governance
Strong facilitation, problem solving and coaching skills, with the ability to provide consultation and/or technical assistance
Knowledgeable of statistical analysis methods and tools

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15 Operations & Policy Analyst resume templates

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Operations & Policy Analyst Resume Examples & Samples

A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science any degree related to legal sufficiency
Outstanding professional communication skills including verbal and written skills
Highly organized and demonstrated exceptional attention to detail
Working knowledge of rule development, large group facilitation and project coordination
Demonstrated ability to work collaboratively with diverse groups
Ability to organize work efficiently and coordinate multiple tasks to ensure completion of assignments

Operations & Policy Analyst Resume Examples & Samples

Ability to independently analyze and solve problems and provide recommendations
Work collaboratively with other team members to accomplish tasks and projects
Ability to effectively communicate with diverse groups, ie management, business users, and technical staff
Ability to effectively gather requirements for data reporting from users

Operations & Policy Analyst Resume Examples & Samples

Experience working with teams in an information technology environment
Experience coordinating and facilitating work with distributed teams; including internal and external stakeholders
Demonstrated ability to analyze data, assess situations, and provide appropriate responses
Ability to think abstractly and problem solve using critical thinking skills
Ability to conceptualize and complete projects independently and have the ability to communicate clearly and concisely
Excellent customer service skills in working with all levels of management and staff
Skill and ability to assess and manage frequently shifting priorities
Experience using Microsoft SharePoint for document sharing, communication and/or workflow automation
Proficiency win the Microsoft Office Suite including Word, Excel, Vision and Project
Experience in promoting a culturally competent and diverse work environment

Operations & Policy Analyst Resume Examples & Samples

Experience working with project teams in an IT environment and facilitating work with distributed teams including internal and external stakeholders
Experience working with all portions of Federal and State compliance reporting such as Advance Planning Documents, Project Closure, State CIO, Legislative and other Federal partner reporting
Experience implementing and using electronic tools such as Microsoft SharePoint and Project Server for reporting, document sharing, communication and/or workflow automation
Multitasking skills with the ability to manage multiple assignments simultaneously
Demonstrated customer service skills in working with all levels of management and staff
Proficiency using the Microsoft Office Suite including: Word, Excel, Visio, SharePoint, PowerPoint and Project

Operations & Policy Analyst Resume Examples & Samples

Records management and/or information security
Policy and procedure development
Providing consulting services for an agency or organization in regard to laws, rules and/or policies
Handling records requests from high level officials, agency/organization management and/or the public
Working with multiple tight deadlines, often with shifting priorities

Operations & Policy Analyst Resume Examples & Samples

Demonstrated experience converting vision, strategy, and long and medium range administrative direction to establish agency policies, goals and functional requirements
Demonstrated track record for completion of high quality deliverables within short timeframes
Ability to identify and interpret appropriate data sources to be used for policy decision making related to health equity
Experience analyzing legislative policy for impact on health equity
Experience using data, best practices and community engagement strategies with impacted communities to develop comprehensive plans and deliverables to improve health equity
Extensive experience in and knowledge of principles and practices of large scale project management
Experience working collaboratively across multiple divisions or programs and stakeholders toward shared organizational goals
Advanced knowledge and experience with governmental public health systems and working knowledge of population health and operational metrics
Strong facilitation, problem solving and coaching skills, with the ability to provide consultation and/or technical assistance
Ability to and experience in presenting complex data to multiple types of audiences including workgroups, management teams, formal committees, stakeholder groups, and governing bodies

Operations & Policy Analyst Resume Examples & Samples

Applicable laboratory training and/or experience in high complexity testing preferred
Skilled in organizational development, process improvement and business process redesign
Results driven; demonstrated track record of program design, development and implementation
Comfortable with data collection and analysis, and quantitative reporting of results
Knowledge of laboratory business systems and procedures
Knowledge of laboratory laws and regulations
Experience working in clinical microbiology identifying human pathogens
Excellent written and oral communications skills with the ability to bridge the language gap between laboratory science and business customers
Ability to communicate effectively with all levels of staff from senior leadership to line workers in order to coach and mentor without formal authority
Strong team building skills with the ability to facilitate meetings and small work groups
Ability to foster healthy dialogue while also driving towards decision-making

Operations & Policy Analyst Resume Examples & Samples

Strong analytical and time management skills
Detailed knowledge of federal and state rules and regulations regarding the Medicaid EHR Incentive Program as well as agency rules, policies and procedures
Proficiency with the Microsoft Office Suite
Experience using Microsoft SharePoint
Experience using Medicaid operating systems such as MAPIR, MMIS, RNSGUI, DSSURS and Web Intelligence
Ability to identify the nature of problems and analyze essential information from written materials
Experience working with representatives of professional associations, contractors and other program administrators
In-depth understanding of service delivery systems and billing practices for medical and dental services
Working knowledge of medical coding and billing practices
Ability to read, comprehend and apply complicated rules, regulations, policies and procedures
Ability to analyze systems, identify problems and recommend solutions

Operations & Policy Analyst Resume Examples & Samples

Develop and/or revise and implement a process and provide reporting requirements to meet federal and state regulations for the review of children's medication management. Including the consent process
Provide the day-to-day oversight and implementation of the departments Medication Management Services to ensure children receive the necessary services while in foster care. These include creating, maintaining, and monitoring services of the program
Provide broad consultation to department field staff, to foster parents and relative caregivers, contractors, tribal communities, and other community partners concerning the medical care or special needs of children receiving foster care services
Provide the day-to-day oversight and implementation of the departments Personal Care Services Program and/or programs to ensure children receive the necessary services while in foster care. This includes creating, maintaining, and monitoring services of the program
Responsible for providing review of work products by nurse contractors, ensuring program compliance, timely assessments, and authorizations for services. May include conducting assessments of a child for Personal Care services, and the development of care plans
Basic nursing skills
Policy Analysis experience
Independent problem solving skills
Self-directed
Medication management

Operations & Policy Analyst Resume Examples & Samples

Preference: Master's of Public Administration (MPA), JD, or other advanced degree
Experience developing significant policies where outcomes are critical
Demonstrated ability to work independently to develop substantive policy initiatives in a timely manner
Experience or education in public safety, law enforcement, emergency management, or a related field

Operations & Policy Analyst Resume Examples & Samples

A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, or Political Science and four years professional-level evaluative, analytical and planning work
Experience and training that has provided you with knowledge of the Oregon Worker's compensation system
Experience researching, evaluating and interpreting facts in relation to rules, regulations and policies
Experience applying state and division policy decision-making processes
Experience researching, analyzing and developing public policy
Experience developing and implementing Oregon Administrative Rules
Experience analyzing legislative bills
Experience reading, synthesizing, critically analyzing and communicating findings in written and verbal form
Excellent written and verbal communications skills, including public speaking and presentation
Demonstrated ability to effectively communicate and collaborate with individuals and groups having divergent needs and points of view
Strong facilitation and interpersonal skills, the ability to meet deadlines, and flexibility to adapt to a changing environment
Experience conceptualizing and completing projects with limited guidance
Experience making contributions which foster a welcoming, inclusive and diverse work environment
Understanding of Oregon state government operations, procedures and expectations

Operations & Policy Analyst Resume Examples & Samples

Experience interpreting complex regulations that impact financial processes
Experience extracting, manipulating, and analyzing complex financial data sets
Experience adapting new policies and procedures to align the implementation of an automated transaction based financial application to a streamlined business framework
Experience translating business needs into accounting and budgetary infra-structure requirements and verifying them as they evolve in the process of implementing the financial infra-structure solutions designed to comply with GAAP and applicable state and federal laws
Experience using Microsoft Excel, databases, and financial applications

Operations & Policy Analyst Resume Examples & Samples

A Master's Degree in Public Health, Public Administration, or Public Policy
Experience with behavioral health services measurement and/or policy
Experience with health outcomes research, health care delivery systems research (particularly behavioral health systems research), or experience using health care expenditure, utilization, quality and outcomes data
Experience producing written reports, and presenting data for lay audiences / data visualization
Ability to ensure the coordination and exchange of clear information between the Office of Health Analytics, other OHA staff, external contractors, and stakeholders. Willingness to objectively consider viewpoints and needs expressed by these groups and make a good faith effort at communicating such to their counterparts
Proven ability to skillfully lead groups with diverse and/or opposing views through a consensus process that results in a mutually acceptable solution

Operations & Policy Analyst Resume Examples & Samples

Graduate-level education and/or extensive experience with social science research and evaluation
Experience with and knowledge of Medicaid and Medicare programs
Experience in producing written reports and synthesizing a breadth of research and often complex findings into actionable information
Ability to play an instrumental role in ensuring coordination and an exchange of clear information between the Office of Health Analytics, other OHA staff, external contractors, and other stakeholders. Willingness to objectively consider viewpoints and needs expressed by these groups and make a good faith effort at communicating such to their counterparts

Operations & Policy Analyst Resume Examples & Samples

A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Law, Political Science or any degree related to information systems or technology; AND five years professional-level evaluative, analytical and planning work related to information systems or technology. OR
Any combination of experience and education equivalent to eight years of professional-level evaluative, analytical and planning work related to information systems or technology
Working knowledge of industry core practices including project management (PMI PMBOK), change control management procedures, ITIL, SEI Capability Maturity Model, Control Objectives for Information and Related Technology (CobiT), systems development life cycle (SDLC) methodology, and government procurement practices
Know and be able to apply information technology performance measures and evaluation processes. This position should have a strong background in business and information resource management planning and management
Knowledge of the legislative decision-making process and skill to deal effectively with legislative members and staff. Expertise in research and analytical methodology as well as knowledge of state government processes including agency operations
Strong public speaking, presentation, writing and editing skills. The position requires the ability to communicate effectively to executive and technical audiences and to serve as the communication bridge between these audiences. This includes the ability to prepare and present complex technical information to non-technical audiences
Describe how your background meets the qualifications and requested skills (desired attributes) for this opening

Operations & Policy Analyst Resume Examples & Samples

Development and implementation of privacy policies and process
Development and maintenance of privacy practices and forms
Identification of training needs
Modification of program processes
Maintenance and drafting of Notices of Privacy Practices
Creation of business communications
Monitoring of privacy related complaints, incidents, and issues related to unauthorized disclosure of individually identifiable information
Responding to questions and inquires relating to privacy and compliance
Development and maintenance of Oregon Administrative Rules and privacy policies
Leading of projects related to privacy and compliance
IT experience specifically in the area of Information Security
Experience with data governance and the management of regulated data
Previous Project Management experience
A law degree or a related advanced degree
Current CIPP-US Certification or willingness to acquire this certification within 12 months of hire
Knowledge of and demonstrated experience with HIPAA/HITECH, PII and other varieties of protected information
Ability to maintain professional and harmonious relationships including work adjustment and adaptability, cooperativeness, loyalty and teamwork
Knowledge of programs within the OHA and DHS along with applicable federal, state and agency laws and guidelines pertaining to the protection of unauthorized disclosure of individually identifiable information
Excellent written and verbal communication and presentation skills
Experience working with diverse groups with varying priorities and goals and moving those groups toward consensus
Please attach a current resume (in pdf format) and be sure to highlight your relevant experience in outreach and engagement strategies. Please name the resume file: Resume OHA17-0261
Please attach a cover letter (in pdf format) addressing each of the desired attributes listed above (no more than 2 pages in length). Please name the cover letter file: Cover Letter OHA17-0261

Operations & Policy Analyst Resume Examples & Samples

Serve as DAS statewide expert for energy, resource-related, and sustainability issues
Plan, manage, and coordinate energy, recycling, and related planning issues for the department
Plan, design, manage, and evaluate new programs to enhance resource conservation across state government, including Green Team programs for state agencies
Develop and recommend rule, policies and procedures that govern state agency resource use and sustainable practices in all state owned buildings
Provide technical assistance and guidance to department staff, other state agencies, customer groups, and the public
Draft written interpretations of statewide data, suggest course of action, and develop plans for implementation of changes
Assess policy implications and make policy recommendations concerning resource conservation and sustainability
Participate in the Division's Project Authorization review process
Develop, monitor, and maintain DAS Sustainability Plan
Coordinate and lead multi divisional meetings and workgroups for plan development and implementation of DAS Sustainability Plan
Proficient communication skills orally and in writing with groups of individuals with diverse viewpoints and backgrounds
Strong skill in integrating, translating and facilitating groups of individuals with diverse viewpoints to find and resolve issues and concerns
Strong public speaking skills
Knowledge of sustainability
Proficient at virtual conferencing/Power Point/Skype
Strong ability to adapt to technology
Adept at navigating the organization with networks and approach to build consensus and foster collaboration with wide groups
Working knowledge of statutes, administrative rules, policies, and associated potential complications and problems
Skill in analyzing general, statistical and technical reports
Skill in presenting, defending or verifying the accuracy of data, research or administrative studies

Operations & Policy Analyst Resume Examples & Samples

Assist in the research and implementation of Program policy, rules, and legislation. Gather, compile, and analyze information related to major Child Support Program issues. Research, evaluate, and draft program laws, rules, policies, procedures, and forms. Contact state agencies, program staff, and other sources for research information. Prepare summary reports or memorandum for the Policy and Program Leadership. Make recommendations for informed decision making
Draft and review language of administrative rules and rule change papers. Research and draft policy and procedure documents. Review Program forms and procedures for signoff and policy impact. Review federal legislation and policy for program impact and provide information and updates to Program management and executive staff. Act as an informational clearinghouse to prepare and distribute information on child support issues. Act as a resource to the Program for policy by researching and providing answers based on existing laws, rules, regulations, program policies and procedures to staff. Maintain Policy Team resources on the Child Support Intranet
Participate on special committees or special projects including those involving legislative implementation. Develop and deliver technical program training related to policy issues. Serve as backup to track issues under consideration by the Child Support Program Policy Forum, the Child Support Program Legislative Committee, All Policy Team, Poli-Ops Plus, Hearing Liaison Group, and other groups/meetings related to policy issues. Prepare and distribute agendas for Policy Team related meetings and serve as Minute Taker for Policy Team
Serve as member of the Child Support Program Administration team and assist with a variety of projects
A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; OR
Any combination of experience and education equivalent to three years technical-level Program experience that included interpreting state and federal laws, rules and/or regulations through research and/or collaboration
Able to exercise independent judgment within assigned areas of responsibility
Experience researching state and federal laws, rules, and regulations and documenting findings
Proficient in the use of MS Office software products
Skilled in analyzing complex sets of information and data, writing reports and summaries, and making recommendations
Skilled in legal, business, or technical writing
Able to maintain a focus on the Program mission and maintain a global perspective while attending to detail
Skilled at maintaining close, effective, professional working relationships with all levels of personnel
Able to produce effective work product, even when required to work long hours and/or under tight time frames
Able to work effectively, both as an individual and as a skilled collaborator on a team while promoting team success
Experience in making accurate decisions and determinations on a program's policies and procedures
Experience drafting instructions, procedures, desk manuals, or similar products is preferred
Child Support Program experience is preferred
Attach a COVER LETTER that clearly addresses how you meet the "Requested Skills and Competencies" listed above
Attach a WRITING SAMPLEthat illustrates your competency in legal, business or technical writing

Operations & Policy Analyst Resume Examples & Samples

You are using your education to meet the minimum qualifications
You are using education and experience to meet the minimum qualifications
You are applying for a position which requires a degree
The position requires credit hours in specific courses to be completed
One year of experience in project management and organizational development
Knowledge and experience with safety and risk management
Knowledge and experience with business continuity planning
Intermediate to advanced proficiency in Microsoft Excel
Action oriented, dynamic, driver personality type necessary to maintain order, remain calm, and influence others during emergencies or crisis situations
Good oral and written communication skills, research and data gathering skills and the ability to summarize written information into an understandable and accurate final product
Ability to present clear, concise information to the public
Ability to be self-directed and initiate activities on behalf of agency professional staff
Well-developed people skills and customer-oriented service approach to working with others, including a high degree of tact and diplomacy
Ability to work productively in a changing, fast-paced work environment

Operations & Policy Analyst Resume Examples & Samples

A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science; and two years professional-level evaluative, analytical and planning work in trade, regulatory, or electrical industry organizations
Five years of Journeyman level experience or equivalent that includes evaluative and analytical work in trade, regulatory, or electrical industry organizations. ("Equivalent" experience includes work conducted with an Oregon Indirect Supervision Electrical Apprentice license)
AND one of the following
Experience in the development, application, and implementation of policy, rules, and regulations
Demonstrated ability to work collaboratively with others to develop consensus solutions to complex issues
Outstanding public relations and communications skills and a commitment to serving the consumers of the State of Oregon
Demonstrated ability to make sound decisions and exercise good judgment

Operations & Policy Analyst Resume Examples & Samples

Experience in researching and analyzing policy and procedures, including Child Welfare practice
Computer program proficiency with MS Outlook, Word and Excel
Work independently with little direction
SQL experience highly desired
Ability to effectively manage multiple projects/tasks of varying complexities, meet deadlines and work under pressure
Ability to facilitate interactions with diverse groups and individuals
Strong understanding and/or experience in requirement gathering and system design

Operations & Policy Analyst Resume Examples & Samples

Continuous program improvement experience
Professional communication style that is inclusive, interactive and proactive
Ability to understand and explain complex subject matter to both internal and external customers
Comfortable working in environment that may include ambiguity, uncertainty, change and risk
Well-developed analytical skills including data analysis, research, and action planning
Strong written communication skills including development of white papers, reports and executive summaries
Experience working in a matrixed management environment
Experience applying law, rule and policy
Strong verbal communication skills including presentation skills
Experience working with diverse populations
Experience prioritizing among competing demands of the job, coping with constant interruptions and performing work in a timely manner amid heavy workloads

Operations & Policy Analyst Resume Examples & Samples

Experience in coordination and monitoring of projects/contracts with a preference for SNAP E&T and TANF JOBS contracts
Experience in the development of systems for monitoring and analyzing compliance with specific guidelines
Experience in implementation and coordination of program activities
Experience in gathering and analyzing program performance and data
Ability to develop and implement program policy, administrative rules, and procedures
Excellent customer service and communication skills for both internal and external customers
Positive attitude and excellent decision-making skills
Able to serve as a professional representative of the Department of Human Services (DHS)
Exhibits professionalism in working with others internally and externally, as well as with those at different position levels
Ability to convene internal and external groups to elicit feedback on the design and development of work products
Ability to follow-through on action items, meeting commitments made to management, partners, staff and peers

Operations & Policy Analyst Resume Examples & Samples

Advanced experience and understanding of the State of Oregon behavioral health care system
Knowledge and experience in evaluating the cost effectiveness, access and quality of behavioral health care programs
Experience in using expenditure and utilization data to manage, plan and evaluate cost effectiveness, access and quality of behavioral health care programs

Operations & Policy Analyst Resume Examples & Samples

Examples of professional-level evaluative, analytical, and planning work experience for the OBMP Executive Director are; subject matter expertise in the maritime industry, maritime navigation/ ship handling experience, experience conducting/participating in maritime incident investigations, research and analysis of potential maritime hazards, developing/ implementing new policies and procedures, analysis of industry studies, etc
Maritime Pilot service industry and the associated regulations and laws
Maritime trade industry and the West Coast Vessel Operators industry
Vessel navigation and shipboard operations generally
Safety standards promulgated by the United States Coast Guard and the International Maritime Organization applicable to vessel navigation in piloting waters
Methods and concepts of organizational management, including program management and strategic planning
Methods and techniques of program evaluation and development
Senior-level, sea-going maritime experience is preferred

Operations & Policy Analyst Resume Examples & Samples

Project management principles, processes, and techniques
Team management and coaching techniques, principles and practices
Communication techniques to bring about agreement between divergent points of view
Methods, techniques and procedures involved in contract administration and procurement
Professional Project Management standards (and PMBOK)
Professional Business Analysis standards (and BABOK)
Principles and techniques used in budget management
Administrative Rules and Policies
Union Contracts
Oregon Revised Statutes
Statewide policies and procedures
Skilled in Program/Project Management related to public policy and business project planning, execution and reporting
Skilled in business analysis and process redesign
Skilled in Organizational Change Management principles and techniques
Skilled in implementing and institutionalizing Project Processes and Controls
Knowledgeable of state business systems and procedures
Knowledgeable of statistical analysis methods and tools
Knowledgeable of project/initiative governance
Skilled in consulting, coaching and facilitation methods
Skilled in the use of MS Excel, Word, and PowerPoint
Employee is required to possess and maintain a valid driver's license issued by the state where the employee resides or provide an acceptable alternate mode of transportation
Skilled in stakeholder outreach and governance structuring methods
Skilled in communication strategy and planning and the ability to communicate detailed information to a diverse audience