Leader Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the leader job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

M Fadel

Marjory

Fadel

297 Misael Wall

Phoenix

+1 (555) 213 9592

297 Misael Wall

Phoenix

Phone

p +1 (555) 213 9592

Experience Experience

Dallas, TX

Leader

Dallas, TX

Kassulke, Wisozk and O'Kon

Dallas, TX

Leader

Creates, maintains, and develops collaborative interdepartmental relationships to assist with the success, growth, and development of the channel
Review cases and perform evaluations on Merchant Risk analysts work to provide one-on-one feedback regarding performance, coaching and positive recognition
Develop the product roadmap for your business and work closely with product management and engineering to execute
Provides guidance to Product Managers within the latitude of established company policies
Motivate and assist in the development of employees to the fullest potential and provide challenging opportunities that enhance growth
Researches software development options and provides analysis for product development direction
Assists in the selection, orientation, and training of new staff; and may provide input into performance appraisals

Chicago, IL

Service Team Leader

Chicago, IL

Price-Pollich

Chicago, IL

Service Team Leader

Leading, developing and motivating your team against achievement of sales and service target standards
Developing self for enhanced performance
Deputising for Service and Support Manager
Maintaining a positive team environment with a focus on client service excellence
Staffing and organizing workflow to provide excellent and timely service to clients and our branch offices
Providing ‘hands on’ end to end team management and taking responsibility for various areas together with performance management of team members
Assisting in the execution of department goals and objectives while assisting on projects related to system enhancements and other process improvement efforts

present

Detroit, MI

Senior Team Leader

Detroit, MI

Larson-MacGyver

present

Detroit, MI

Senior Team Leader

present

Manage staff performance using "Enhanced Performance Management" (EPM)
Proactively identifies and recommends solutions to recurring errors and service gaps; works with Management Team to provide solutions for improvement
Responsible for overall team results as measured through established quality service standards and EPM (Enhance Performance Management) tool
Manage and Resolve performance management
Execute performance and career development discussions
Assists Department Manager in the management of the Business Planning process, ensuring discretionary limits and delegated authorities fall within plan
Manage Enhanced Performance Management program

Education Education

Bachelor’s Degree in Accuracy

Northern Illinois University

Bachelor’s Degree in Accuracy

Skills Skills

Solid leadership skills, strong initiative, strong analytical and decision making skills
Ability to execute Quality methods and systems (statistics, reliability, sampling, and auditing, problem solving)
Thorough knowledge of quality methods and systems (statistics, reliability, sampling, and auditing, problem solving)
Demonstrated ability to design and manage implementation of sustainable and repeatable analytical tools and processes
Demonstrated ability to build collaborative strategic alliances with a good balance of strategic thinking and operational execution
Accomplished change management leader, able to operate effectively in a highly matrix environment
Ability to work in a highly regulated environment
Strong ownership mindset with a focus on delivering high quality end products
Strong ability to apply learnings from one business situation to other
Strong knowledge of actuarial projection techniques

Create a Resume in Minutes

15 Leader resume templates

Read our complete resume writing guides

Division Leader Resume Examples & Samples

Customer satisfaction
Employee satisfaction/Retention
Expense management
Quality/Compliance
Business Improvement
Three to five years of leadership experience leading other leadership professionals, in a corporate operations or call center environment
Proven ability to motivate a team and to measurably improved customer satisfaction as well as employee performance
Excellent communication skills at all levels within the organization, both written and interpersonal
Proficient in Microsoft Office Suite. (e.g. MS Word, Excel, Access)
Undergraduate degree or comparable business related experience required
Demonstrated ability to consistently meet and exceed targets under adverse conditions
Proven team player with ability to positively negotiate and influence outcomes
Demonstrated ability to manage multiple projects and priorities
Demonstrated ability to analyze data
Demonstrated ability to create and communicate a vision with purpose for a team
Demonstrated skill at driving and implementing change
Experience with policy and procedure in a controls environment is desirable

Division Leader Claims Cebu Resume Examples & Samples

Retail Fraud Prevention which handles fraud decisioning based upon tool utilization & analysis for Electronic Money Movement, Deposit/Check Review, New Account Screening, Kite, Inclearing, and Fraud Hotline
Card Disputes & Recovery is responsible for processing and resolving customer claims and inquires related to non-fraud and fraud related transactions on Chase credit cards
Recommends and implements enhancements to improve effectiveness and efficiency of services and systems
Responsible for decisions that are guided by policies and that will have potential impact on company revenues and assets
Minimum of five years management experience required
Projet management experience preferred

Team Leader Dcfp Cebu Resume Examples & Samples

Retail Customer Claims assists customers with electronic/check fraudulent & merchant dispute transactions on Debit Card, ATM, ACH, Checks, and Chase Online for consumer and business accounts for all lines of business. The function decisions claims for payment or denial according to federally regulated guidelines
Minimum of two years supervisory experience in a contact center
Problem solving and negotiations skills
Proven knowledge of banking deposit operations and/or Retail Banking
Associate's Degree/College Diploma required, Bachelor’s Degree preferred

Transformation Leader Resume Examples & Samples

Drive change management in a complex and matrix operation environment
Strong proven relationship management skills
Instil strategy formation and superior analytical skills
Process improvement, from concept and thought leadership stage to full execution, end-to-end
Excellent influencing, communication, presentation and motivational skills
Superior ability to drive the achievement of results
Accountability for financial budgets and ability to perform detailed financial analysis
Preferably Cards experience
Experience leading senior stakeholders in a matrix/multi-site environment
Create competitive and innovated business plans. Ability to execute against the plans
Experience in employee engagement and influencing staff, senior managers and stakeholders, to achieve organizational goals
Evidence of successful delivery of large scale change initiatives that have delivered savings and service improvements for the organization

Claims Unit Leader Resume Examples & Samples

Assist Supervisor with examiner questions regarding claims/benefit processing including denials, rescissions/voids, legal referrals, audits, and EWA's
Monitor and review/work reports
Train examiners on new, changed or current procedures
Process claim/activation requests when necessary to assist department in meeting goals
Correspond with internal and external customers, including responding to emails from the Call Center and providing claims summaries for legal review. - Perform other duties/special projects as defined by management
4 years or more claims examining experienced required
Medical terminology or equivalent experience required
Expected to obtain and maintain insurance licenses for several states, including but not limited to New York
Excellent verbal and written communication skills - Ability to work in a "team oriented" environment
Good coaching skills with the ability to effectively convey feedback to team members
Ability to deal with co-workers in a professional and courteous manner - Follow policies and procedures
Ability to work under mental stress; meet deadlines and production requirements

DCC Settlements Team Leader Resume Examples & Samples

Previous experience in supervising teams within a dynamic, fast paced environment is essential A proven track record of no less than 4 years experience within Financial Services / Banking Experience within Securities Operations would be ideal but not essential
Experience within Securities Operations; specifically Direct Clearing and Custody would be ideal but is not essential
Lean knowledge an advantage Ideal for someone with previous work experience looking to expand their knowledge in Securities processing within an International banking environment
Highly productive Good attention to detail & diligence
Good time management & organisational skills
Ability to cope under pressure to meet deadlines
Keen to learn and is proactive
Motivated and enthusiastic
The successful candidate will be a motivated, proactive Individual who is able to ‘think outside of the box.&#8217
Must demonstrate a proven track record working within a dynamic and fast changing environment

Portfolio Manager Team Leader Resume Examples & Samples

Strong credit and analytical skills, and knowledge of credit products
Computer literate: Word, Excel, etc. and ability to learn internal bank systems and platforms
Strong understanding of the life of the loan from a process and technology perspective
Ability to train, recruit and mentor analysts and junior credit officers
Flexible change agent that understands the Customer as well as Banker view

Investigations Team Leader Resume Examples & Samples

Leading investigations arising upon requests/notices by regulators in Asia, as well as any investigations into matters that may necessitate notifications by UBS to such regulators (and giving advice to senior management on the Bank’s reporting obligations)
Leading sensitive internal investigations, including whistleblowing matters
Drafting relevant internal bulletins, policies and procedures
Conducting training on risk assessment issues
Interpreting and applying internal policies and procedures
University degree with a legal qualification from a common law jurisdiction
Excellent communication skills in both written and oral English. Mandarin and Cantonese skills are also desirable
12+ years relevant post qualification experience from a leading international law firm, financial institution and/or regulator
Prior experience of managing a team is desirable but not a pre-requisite for the right candidate

FRC DMO Team Leader Resume Examples & Samples

Required overlap with US. Working hours 9pm to 6am
Would be supervising a team of 10 for clients in the US that specialize in the following processes: Derivative rates Controls, Structured Credit Deal reviews and Post trade Reporting. Some supervision of the transaction reporting team will be required as well
Responsible for the process execution on a daily basis
Responsible for assisting analysts on a daily basis
Responsible for processing complex transactions
Responsible for tracking daily performance metrics and devise measures to improve the same
Focus on stabilizing the process and meeting customer expectation
Provide performance feedback to analysts
Mentor and guide the existing team and assist the new hires
Graduate or post graduate in Commerce/Finance (B.Com/ M.Com/ MFM/MBA Finance)
2 to 4 years of relevant experience in investment banking/brokerage/ custodian banking
Previous experience in a BPO or transaction processing business would be preferable, with experience in interaction with overseas clients or customers on the phone Experience in
Settlements area of a brokerage or at a custodian bank;or
Good communication skills and presentation skills
Solid interpersonal and client-relationship skills
Aptitude for understanding technology
Independent decision making
English fluency mandatory. Mandarin Chinese also preferred

Claims Unit Leader Resume Examples & Samples

Assist Supervisor with examiner questions regarding claims/benefit processing including denials, legal referrals, and audits
Processing claim/activation requests when necessary to assist department in meeting goals
Correspond with internal and external customers, including responding to emails from the Call Center and provide claims summaries for legal review
Other duties as defined by management
Four years or more claims examining experience required
Medical terminology or equivalent experience required (as defined by product)
Must have strong math skills and sound judgment
Must have excellent organizational and communication skills
Must be able to work in a team and be “team oriented” with the ability to effectively coach, give guidance and feedback in a profession and courteous manner to co-workers with significant and often changing demands to achieve common goals
Must be able to follow policies and procedures and be self-motivated
Must be PC proficient and a skilled 10-key and keyboard operator, and be proficient in Microsoft Office basic company applications
Must be able to endure mental and visual stress, sitting for extended periods of time, dealing with difficult/angry customers, meeting deadlines and production requirements

AML Team Leader Resume Examples & Samples

Responsible for the timely, accurate and effective investigation of unusual transaction behaviour within Citi Global Transaction Services; the daily work effort is focused on mitigating money-laundering risks to Citi
Managing a team of 3-5 Analysts
Assignment of alerts to Analysts
Effective management of alert timelines
Review of closed alerts (before reaching Case Management Tool)
Perform peer review of investigations (alerts and/or cases) to ensure appropriate dispositions have been recommended by Analyst; and when recommendations to escalate to the business or to file a Suspicious Transaction Report that decision by analyst is appropriate in support to the Regional Operations Head/AML Team Manager
Responsible for supporting the successful accomplishment of internal Risk Control and Self-Assessment (RCSA) policies
Design and execute quality assurance testing of work performed by Team Leaders and Analysts
Responsible for the implementation and operation of integrated processes and procedures aimed at meeting internal and external regulatory or policy guidance; must possess strong focus on continuous process improvement
Maintain a proactive curiosity and pursue investigations to a greater level of diligence than normally required for standard due diligence
Support implementation of new products by performing UAT of systems and processes as a subject matter expert
Design and preparation of management metrics and KRI’s (Key Risk Indicators)
Responsible for COB processes and maintaining sound controls on systems back-up
2 - 3 years experience in AML monitoring
Experience of know your customer (KYC), data protection and investment regulations
Banking / finance / business background

Team Leader With German Resume Examples & Samples

Fluent of German and at least good English skills
Experience in finance operations would be an asset
Ability to liaise effectively with team to build a strong team environment
Ability to motivate and bring out the best in staff
Establish good working relationship with the team in order to work towards the same goals
Ability to implement change effectively within the team, as and when such requirements happen
Good organization skills and ability to priorities workloads to meet tight deadlines
Self-sufficiency, good time management and proactive way of working
Responsible and customer focused, dynamic, creative and articulate
Proven track of at least 3 years of people management experience

Team Leader Exchange Control Resume Examples & Samples

NQF level 6: BComm (preferably in banking, economics, finance, management or marketing)
Membership of a recognised professional bankers institute (institute of bankers)
Masters degree in business administration (MBA) or MBL
5 years banking experience in capital markets and investment banking
3 years business banking experience
3 years’ experience in exchange control
Commercial and business banking
International banking products and service
Risk management and compliance
FICA and exchange control requirements within capital markets and investment banking
Product knowledge in capital and investment markets e.g. derivates, money market, inward listings, hedging instruments, shares, etc

Market Leader Resume Examples & Samples

Partner with territory specialists to ensure prioritization of work to drive results and create a consistent yet localized approach
Execute sales and growth strategy
Drive and lead actions that deliver sales growth
Act as a leader in the community
Ensure and enable a "jaw dropping fun" experience in stores
Reinforce and coach behaviors that drive an exceptional and authentic store experience for the customer and associates
Partner with Specialists and Director of Operations and Profitability
Drive market strategy and business plan
Model operational excellence through leadership and thoughtful decision making in partnership with Operations Manager
Ensure the team has the right tools to make decisions to drive their business and meet goals
Evolve productivity through best practices and continuous learning
Resolve escalated issues, review trends and strategies
Control market expences (payroll, travel, etc)
Work with LP to ensure low shrink and good LP practices are in place
Business Acumen
Creativity
Customer Focus
Dealing with Ambiguity
Decision Quality
Developing Direct Reports and Others
Directing Others
Informing
Innovation Management
Integrity and Trust
Learning on the Fly
Managing and Measuring Work
Motivating Others
Planning
Presentation Skills
Priority Setting
Problem Solving
Drive for Results
Strategic Agility
Written Communications
5-7 years of multi-unit, high volume, highly complex business experience
Multiple store experience preferred

Category Team Leader Resume Examples & Samples

Lead a development/commercialization and tech team for one or more sport categories in ensuring that products consistently exceed customer expectations in respect to fit, comfort, design integrity, performance, perceived value, manufacturability and quality
Manage relationship with the factory development team leaders to continually upgrade sports category competence, development innovation capability, technical expertise and communication skills of factory direct development personnel
Oversees the direct development process between Headquarter/Creation Center Project Management and Tier 1 factory. Manages the development of cohesive and customer focused cross functional teams (development, Tooling, Materials, and Costing) ensuring that product integrity and Create to Value is the paramount priority and focus
Exhibits “product eyes” and sports competence-have a feel for styling, product cosmetics, product construction and manufacturing technologies in order to influence and drive the overall product direction of the specific category(s) he/she manages
Make decisions within the defined development and commercialization scope for the categor(ies) being assigned
Lead a team and contribute to the achievement of team objectives
Give input to issuing directives in development, commercialization and related area
Influence HQ (Design, Marketing, Brand Ops, Quality) and external parties (Factory Development /Commericalization & Production) and drive change using principle centered vs policy driven with adi Dassler Standards as the center of focus in managing/solving conflicts
Good interpersonal and English communication skills
Ability to effectively interact with different departments (Marketing, Design, Factories) via phone, written communication and in person
German, Chinese, Indonesia or Vietnamese language knowledge an advantage
Have knowledge and expertise and can support LO/regional based projects within defined scope of production
Can lead projects with support/ training in project management skills
Exposure to leading and managing cross functional team (direct & in-direct) including dev/comm, Tooling, Costing, Materials/Lab
Coach and support direct reports to further their skills, capability and management competencies
Good understanding of costing principles and process; ability to decipher cost breakdown related to products
University degree preferably on shoe making or industrial engineering
5-7+ years production or development experience in Footwear industry
Overseas work experiences a strong advantage
Passion and interest in athletic competition, sports or fitness related activities
5-7+ years combined experience in at least 2 functions: Production, dev/comm, materials development/science or costing
Experience in footwear manufacuturing and creation areas such as pattern engineering, mold making, grading, materials processing

Service Team Leader Resume Examples & Samples

Actively manages the day-to-day servicing and processing activities to ensure staff is delivering a high level of service and complying with Citigroup's policies, procedures and government regulations
Supervise and manage administration support activities including but not limited to: account opening processes, modifications to existing accounts, compliance reviews, etc
Conduct Performance Management. Coach and provide ongoing feedback to staff, identify training needs, and prepare developmental and training plans
Establish working relationship with operations management to jointly identify and resolve on-going issues
Regularly review internal control and regulatory requirements and self-test results to ensure that effective controls are in place
Work closely with the Sales Manager and Administration Manager to ensure service appropriately supports business initiatives
Schedule and coordinate new hire training rotation in the CI segment
Knowledge and understanding of the financial service industry / investment services and banking
5-7 years of progressive Sales Support experience; 3-5 years within Financial Services strongly preferred

KYC Team Leader Resume Examples & Samples

Build, develop and lead a highly motivated team
Build and maintain effective relationships with key stakeholders across the business
Manage an effective & fit for purpose KYC Operational framework that is reviewed regularly
Ensure effective End to End processes that are understood, documented within the Operational procedures and kept up to date in a timely manner
Contribute to the delivery quality MI Metrics to monitor of performance to track quality and conformance

Trust Team Leader Resume Examples & Samples

Maintaining accurate statutory records
Co-ordinating the preparation of tax and annual returns
Managing a number of properties, some beneficiary occupied others rented
Checking trust deed provisions and requirements particularly in relation to capital and income distributions, loans, pledges, guarantees and investment appointments, property transactions
Undertaking investment reviews and annual reviews
Ensuring that Trustee, Director and Shareholder meetings are held as necessary, with Minutes and resolutions prepared

Transaction Svs Team Leader Resume Examples & Samples

Perform processing activities with the highest accuracy and efficiency based on the
Operate Procedures in handling operations
Solve BAU and beyond BAU problems
Ongoing cooperate with other departments and other Citi in the range of supported process
Strong adherence to requirements (follow procedures and regulations)
Identificate of system issues, process gap
Ensure proper escalation Identification of training needs within the team; coordination of training process
Solve current processing issues and take action in order to optimize the process
Comprehensive knowledge of E2E process
Take control over control related topics and other related to process
Consistently & proactively manage requests / workload through to completion (e.g. notification of statuses is proactively provided, respond when additional items are required, ensure the need for follow ups/escalation is minimal, etc.)
Coordinate tests and projects
Coordinate preparation/verification of procedures, other regulations, process descriptions, process maps, capacity plans
Handle of MIS related activities
Provide effective communication

Trade Team Leader Resume Examples & Samples

Responsible for performance management of the team through individual performance plans, setting of objectives and regular reviews
Develop a high performing team culture through regular communication, coaching, team building and performance management
Deliver Customer SLAs and KPIs & drive a ‘Right First Time’ culture
Build relationships with process customers and stakeholders, recommending and responding to process improvement suggestions to ensure that we are the ‘Go to Bank&#8217

Exec Asst Team Leader Resume Examples & Samples

Balance the role to lead a small team with specific Executive Assistant duties
A flexible approach to work and be prepared to travel nationally
Strong communication skills, in order to build strong working relationships with colleagues in regional teams all over the world
Strong organisational skills, in order to ensure that team’s workload is constantly checked and managed, avoiding conflicts and ensuring best use of availability
A good ability to prioritise critical and conflicting tasks and also manage your own work load effectively in order to respond quickly to any necessary changes in priority
The job holder will be expected to work in the main independently but take guidance from manager Risk & Admin Europe
The work is in the main routine, however, complex HR issues will be addressed to and dealt with by the team
There are financial responsibilities within the team as well including reviews of payroll summaries, annual performance reward, and ensuring best prices for travel
Lead a team of 5-8 Executive Assistants
Provides administrative and secretarial support for one Executive
Diary and Email management - including prioritising tasks according to email correspondence
Meeting support - including setting agendas, taking minutes, managing action logs, booking rooms, maintaining Sharepoint sites
Organising national and international, conferences, including Townhall meetings
Any other administrative / secretarial duties as required
Experience in an Executive Assistant role
Proven ability to rapidly build relationships with key stakeholders
Strong written and verbal communication skills, and organization skills
Ability to anticipate senior/executive manager needs as well as operate independent and handle major responsibilities without consultation
Strong drive to get things done and work in an environment with many moving parts
Ability to multi tasks and meet conflicting deadlines
Ability to work across cultures
Strong command of Microsoft Office and Lotus Notes email and calendar (or similar email and calendar system)

Transaction Control Team Leader Resume Examples & Samples

Performs leadership and supervisory responsibilities
Sets individual performance plans for members of the team and provides coaching and feedback through a formalized review process
Performs and provides support to all operational processes and clients
Coordinates UAT implementation and training activities
Properly monitors errors to ensure adherence to audit and control policies and makes recommendations to correct errors
Performs and understands the procedures and controls and ensures staff is trained on new procedures or technology enhancements
Coordinates improvement projects within the team/department and in the E2E process
Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions
Persuades and influences others through strong communication and diplomacy skills to exchange potentially complex/sensitive information
Directly impacts the area through shared responsibility for delivery of end results and contribution to planning, budget management and formulation of procedures; influences resource planning
Very good command of English
Master's or Bachelor's degree (preferred in Finance/Economics)
Knowledge of accounting rules and capital markets
At least a 2-year experience of managing a team
Pro-client approach
Proactive attitude towards changes
Acting as an owner
Management and team-building skills
Proper time management and ability to work with short deadlines
Strong relationship building skills
Execution skills

Service Review Unit Regional Leader Resume Examples & Samples

Primarily responsible for the disbursements review functions with focus on consistency, quality, and compliance with firm policies and procedures
Participate in recruitment and hiring of permanent, temporary and part-time employees
Conduct Performance Review and identify developmental needs for staff
Provide world class customer service to both field facing and internal counterparts in all interactions
Process and follow up on phone or email inquiries from assigned Region(s) to ensure completion in a timely manner
Work between disbursements and reporting groups as needed
Ability to handle a high volume of requests in a fast paced environment across multiple time zones
Apply firm verification policies for all clients to avoid identity theft and fraudulent activity
Keep current on SEC/FINRA, Compliance and firm guidelines and policy and procedure changes and apply to processing and all interaction to ensure risk mitigation
Participate in project and or remediation efforts as needed including pilot programs
2-5 years of industry experience
Evidence of strong leadership capabilities or previous supervisory experience
College preferred or equivalent experience
Basic knowledge of Morgan Stanley systems and Microsoft Suite
Basic clerical, administrative and organizational skills
Attention to detail and excellent follow up skills
Highly effective written and verbal communication skills
Focused intent on Customer Service Satisfaction
Ability to research and resolve service inquiries
Know when to escalate an item to mitigate risk
Self-motivated and able to work in a fast paced environment
Series 7 and Series 63 required or obtained within 120 days of hire

Senior Team Leader Resume Examples & Samples

Business Hours: Monday to Friday (Day Shift) and one weekly rotating shift (currently every ninth week) where the hours are from 12 p.m. to 8 p.m.**
Change Management Champion
Support Canadian Banking Simplicity roadmap
3-5 years prior leadership experience
EPM (Enhanced Performance Management) environment
Proven ability to manage teams within a high pressured, fast-paced environment
Ability to manage complex and non-routine issues
Knowledge of the operational processes for Business Account Maintenance is an asset
Strong communication and organizational skills essential
Work closely with business partners, including National Office partners, branch network, and clients
Identify and resolving policy and procedures and Enhancements

AML Team Leader Resume Examples & Samples

Responsible for the timely, accurate and effective investigation of unusual transaction behaviour within Citi Global Transaction Services
The daily work effort is focused on mitigating money-laundering risks to Citi
Assignment of Alerts to analysts
Effective management of Alert timelines
Escalation of suspicious cases to AML Team Manager and immediate escalation of Alerts with due concern
Perform peer review of investigations (Alerts and/or cases) to ensure appropriate dispositions have been recommended by Analyst; and when recommendations to escalate to the business or to file a Suspicious Transaction Report that that decision by analyst is appropriate in support to the Regional Operations Head/AML Team Manager
Responsible for the implementation and operation of integrated processes and procedures aimed at meeting internal and external regulatory or policy guidance
3 years experience in AML Monitoring
Experience of Know Your Customer (KYC), data protection and investment regulations

Unassigned Market Leader Resume Examples & Samples

Partner with territory specialists to ensure prioritization of work to drive results and create a consistent yet localized approach
Execute sales and growth strategy
Drive and lead actions that deliver sales growth
Act as a leader in the community
Ensure and enable a "jaw dropping fun" experience in stores
Reinforce and coach behaviors that drive an exceptional and authentic store experience for the customer and associates
Partner with Specialists and Director of Operations and Profitability
Drive market strategy and business plan
Model operational excellence through leadership and thoughtful decision making in partnership with Operations Manager
Ensure the team has the right tools to make decisions to drive their business and meet goals
Evolve productivity through best practices and continuous learning
Resolve escalated issues, review trends and strategies
Control market expences (payroll, travel, etc)
Work with LP to ensure low shrink and good LP practices are in place
Business Acumen
Creativity
Customer Focus
Dealing with Ambiguity
Decision Quality
Developing Direct Reports and Others
Directing Others
Informing
Innovation Management
Integrity and Trust
Learning on the Fly
Managing and Measuring Work
Motivating Others
Planning
Presentation Skills
Priority Setting
Problem Solving
Drive for Results
Strategic Agility
Written Communications
5-7 years of multi-unit, high volume, highly complex business experience
Multiple store experience preferred

Senior Team Leader Resume Examples & Samples

Demonstrate commitment to RBC Values through: Excellent Service to clients & to each other, Working Together to succeed, Personal responsibility for high performance, Diversity for growth and innovation & Trust through integrity in everything we do
Demonstrate strength in People Manager Accountabilities: Drives results, Enables high performance, Strengthens relationships and partnerships and Leads change
Adhere to the Employee Code of Conduct & Employee Rules
Adhere to Privacy Guidelines and Information Security Standards
Adhere to RBC Policies and Procedures including anti money laundering, fraud prevention, negotiation triangle, know your client, unit financial control and custody
Understand, acknowledge and adhere to RBC Infrastructure and Applications with respect to delegated access and authorities available for review in Enterprise Access Reporting (EAR) and/or System Access Authorities form (SAAF)
Maintain accurate records ensuring integrity of data (e.g. Service Platform, Casper Input, BSC coding, correspondence, internal accounts and records, etc)
Adhere to CB & GTO – Royal Bank FG Enterprise-wide Gift & Entertainment Policy Procedures for people managers and all acknowledgements identified within the guidelines and except as outlined in the CB & GTO procedures, are aware of the overarching RBC Financial Group Enterprise-Wide Policy on Gifts and Entertainment
Adhere to the Enterprise-wide Mandatory Absence Policy - HRWEHW taking a minimum of 5 consecutive business days away from regular job responsibilities
Demonstrates ongoing adherence to policy and procedure knowledge by completing the following tests
Canada's Federal Health and Safety Training Program
Code of Conduct eLearning Program
Anti-Money Laundering and Anti-Terrorist Financing Detailed Program
Provides consistent service within established benchmarks contributing to achievement of business Client Service Commitments (CSC’s)
Supports the implementation of new initiatives/processes enhancements within the team through testing and just in time training
Takes action against all available sources of feedback to continuously improve end to end sales and service quality and employee capability
Consistently communicates importance of RBC vision and values with the department. Ensures employees fully understand the impact their day to day activities have on end to end sales/service cycle and the overall client experience
Ensures employees and self are aware of RBC Capabilities. Partners with their manager/employee to develop skills and proficiency on designated capabilities identified for the role/business through Development Plan activities and career planning discussions
Actively participates in regular coaching routines and learning opportunities to improve individual and team contribution. Ensures skills and knowledge are up-to-date and meet position requirements
Leverages the full value of the team to develop better solutions and achieve a cross enterprise mindset
Posting end date: November 11th 2014 ***

QC Team Leader, Capital Markets AML FIU Resume Examples & Samples

Business Groups
Proficiency in Capital Markets
Works as subject matter expert on given AML team; daily go-to person for routine and increasingly more complex questions
Accomplishes tasks mainly through the team work and coordination of intermediate level employees
Bachelor’s degree preferred, or 5-7 years of relevant experience in lieu of degree
5-7 years AML experience, with 2 years of experience focusing on Capital Markets, AML

Team Leader Complaints & Query Management Unit Resume Examples & Samples

Maintain and enhance our complaints handling tracking performance through world class MI relating to Quality Assurance, Root Cause Analysis, complaints logged through Barclays Operating Client (BOC)
Drive & deliver a radical improvement in customer service
Support process improvement and Culture change
Act as an integral member of the Customer Service team
Coaching and Training Skills
Written and verbal Communication and Presentation skills
Business Management/Financial Management
Cultural and Change Management
PC Skills
Decision Making Skills
Provide active and inspiring leadership to service team in-country
Be a visible advocate of service for the team, role modeling all behaviors as related to customer service
Knowledge of the Bank’s products, services and policies and ability to recognize business opportunities
Proven people management experience with the ability to coach, mentor and motivate
Good numeracy skills with the ability to analyze and interpret KPIs and to use them to improve performance
Excellent group dynamics with ability to identify training needs and support continuous development
Strong communications skills with the ability to communicate and influence at all levels
Understanding on how to set targets and incentives/initiatives to drive performance

Americas Knowledge Leader Resume Examples & Samples

Assigned to a small portfolio of Americas FSO key accounts and Global FSO solutions to support their strategy development, go to market and service delivery activities through use of knowledge. The Knowledge Manager will be an integral member of the account and solution teams, working closely with the senior account/solution partner and his/her team, and coordinating of aligned knowledge resources including a Content Advisor and analyst
Responsible for a number of strategic global FS knowledge projects
Working as part of the EY Knowledge organization and subject to the associated governance. Reporting line to the Global FSO knowledge leader
Ongoing evaluation of knowledge value to Americas FSO, provide recommendations to evolve the knowledge strategy and the associated program of activity
Responsible for assigning work, reviewing performance either through direct or indirect reporting lines across a virtual knowledge team aligned to FS of 15+ people
Participate in a peer review process within the knowledge manager community to enable delivery of high-quality service and a globally consistent approach to account enablement, and pro-actively mentor other knowledge managers
Strong ability to develop strategic knowledge plans in conjunction with a business and demonstrate effective execution of such plans
Experience of leading and managing change - of being able to establish a knowledge management culture within an organization that is focused on business growth, and develop and motivate a geographically dispersed team
Ability to present knowledge principles, theories and topics in a clear, comprehensive and compelling manner within a business context using business language
Experience of developing and successfully implementing content management programs and people-to-people connectivity initiatives
Excellent project management skills and ability to get things done in a fast-paced environment
Ability to lead teams through multiple, complex cross border projects with a diverse group of stakeholders and interested parties – experienced at managing a staff or network of geographically dispersed professionals strongly preferred
Understanding of the use of social tools in an enterprise environment required; experience would be an advantage
Experience of SharePoint 2013 an advantage but not required
Ability and willingness to build an understanding of the Financial Services industry required in order to be credible with the internal customer base; a detailed understanding and/or previous experience in FS is not required
Excellent verbal and written communication skills
Enthusiastic team player
Ability to adapt to a constantly changing and growing business environment
10 years+ business experience including significant experience of working in a senior knowledge management role

Avp-team Leader Western Europe KYC Team Resume Examples & Samples

Inspire and drive high performance in individuals and the team, enabling each member to understand his/her role in team success
Set clear, challenging and stretching objectives, ensuring effective performance management and with a focus on business results, behaviours and continual development
Provide regular communication with senior management within KYC Operations to help promote and ensure understanding and achievement of their Key objectives, in order to embed a risk aware culture

Gida TS Product Team Leader Resume Examples & Samples

Create, modify, and delete product profiles for various systems based on properly authorized request systems/forms, or QA’s instruction
Ensure all access control activity and administration is strictly applied as per corporate policy instructions
Assist in the management of assigned junior analysts and contractors
Capacity planning
New hire access requisitions
Preparing daily / weekly / monthly shifts and schedules
Attendance sheet tracking and approval
Escalations, prioritizations
High performing Team: ensure that the managed department has the required quantity and quality workforce in place. Team members are informed and trained to execute their jobs as required. Capacity planning and ensuring that staff levels are sufficient to meet business needs
Engagement: take ownership for the managed team (incl. Team members in both Active and Passive status) and implement Citi people management practices to ensure excellent employee experience in the course of the entire employee lifecycle (e.g. regular team and individual dialogues, development opportunities, “Voice of Employee” actions, etc.)
Demonstrated ability to build high performing teams
Awareness of Citi people processes, policies and relevant laws
Excellent customer service orientation, interpersonal skills and ability to set priorities and work under pressure
Being able to quickly learn to use numerous different system surfaces in basic level
3+ years Service Center experience is required
Good verbal and written communication skills in English and at least one EMEA language, Hungarian preferred
Enhanced knowledge of Microsoft Office products, i.e. Word, Excel, Outlook
General knowledge of database servers, i.e. Microsoft SQL, Oracle, etc. is preferable
Knowledge of Product Designer is highly preferred
Minimum high school degree. College or university degree is preferable
SSCP/CISSP/ITIL certificate is advantage
Leading at Citi Training 0-1

Team Leader Securities Lending Resume Examples & Samples

Claims are sent on a consolidated basis at contract level per security
Claims are issued by email or through Equilend
Claims are issued in advance of Pay Date and managed through our internal system ISL
Conducting staff training to ensure that all team members are aware of relevant procedures and applicable policies in order to carry out their duties competently and effectively
Developing processes, systems and procedures to improve process efficiency and establish best practice
Reviewing current manual processes and developing effective solutions so as to eliminate manual intervention
Acting as a driver for continued process improvement while maintaining high standards of work
Producing and enhancing the MIS for the Weekly Operations Report, Balance Sheet Exposure Reporting and Manager Control Assessment (MCA)
Managing Stock and Cash exceptions and market and borrower interest claim exposure for the team
Preparing the team for various audit / risk / regulatory reviews
Working with the Section Manager to meet quarterly budget targets
Preventing and resolving exceptional errors and escalating same to management
Strong organisational skills, excellent communication and presentation skills
Ability to put the client’s needs first and represent them in the best possible way
Ability to lead a team in a challenging fast-paced environment
Knowledge of a range of Citi service offerings
High level understanding of the department processes and systems in addition to Microsoft Office (Excel, Word and PowerPoint)
A proven track record of no less than 7 years in the Securities industry would be required
Previous experience in a client facing role would be preferred
Previous experience with formal change management mechanisms would also be an advantage

Diversity & Inclusion Team Leader Resume Examples & Samples

Design and deliver cross-cultural and diversity presentations, workshops, and learning modules
Provide consultation in designing and implementing company-wide policy changes to ensure diversity, equity, and respect for all employees
Work directly with senior business leaders to integrate diversity and inclusion practices into employment and workplace practices
Provide technical assistance, advice, coaching, and consultation to individuals and groups regarding cross-cultural conflicts and disputes, as well as policies and practices that might have an adverse impact on a particular group(s)
Stay abreast of regulatory and policy developments affecting areas of responsibility
Collaborate with HR team members to help integrate diversity and inclusion across all HR functions, working closely with the HR business partners and teams
Analyze data and trends in organizational diversity metrics
Bachelor's/Master's Degree in Business or HR related program plus 7 to 10 years experience in diversity and inclusion, or managing large, global, complex programs
Demonstrate ability to work effectively with a culturally diverse workforce and provide leadership in organizational change
Demonstrate ability to influence and partner with business leaders to assist in the development and maintenance of a corporate diversity strategy that aligns with business initiatives
Exhibit presentation skills with sufficient knowledge and experience to provide counsel and recommendations to managers and HR in the area of diversity program initiatives
Strong consultative skills and ability to influence change
Exceptional communication, presentation, storytelling and interpersonal skills
Innovative, solutions-focused individual, with ability to turn ideas into action
A strong team player who works collaboratively and is a skilled relationship manager

Sector Knowledge Leader Resume Examples & Samples

Aligns resources in a way that enables them to deliver the maximum value to the business, ensuring that objectives are achieved and knowledge plans are implemented effectively
Works ongoing with the Sector Leadership and the Sector & Accounts Operations Leader to identify and validate which accounts, sub sectors, solutions require Knowledge Management support
Possesses a full understanding of the knowledge agenda and services in a professional service environment
Has a strong understanding of the Government & Public Sector and hot topics
Able to engage in issues-based discussions
Builds and maintains strong, trust-based and credible relationships with key leadership. Uses these relationships to focus on developing world-class knowledge management practices that meet business needs
Demonstrates strong leadership, management and relationship skills, including delegating, coaching and defining expectations; embracing and leading change and motivating others
Confidence to present knowledge topics in a clear, comprehensive and compelling manner
Excellent verbal and written communication skills
Advanced skills in Word, Excel and PowerPoint, SharePoint
Professional, confident, credible and enthusiastic team player
Manages sector-aligned Knowledge Managers and coordinates with Analysts in the sector, including for people processes and issue resolution
Leads teams through complex, cross-border, cross-industry and cross-service line projects
Approximately 10+ years of professional experience with a minimum of 5 years management experience
Experience with knowledge management tools and techniques
Professional service industry experience or client-serving experience
Strong executive presence - able to interact with senior level executives and build and maintain strong, trust-based and credible relationships
Excellent project management skills and ability to get things done in a fast-paced environment with a diverse group of stakeholders and interested parties
Excellent verbal and written communication skills – including ability to display a range of communication approaches for diverse community needs
Ability to adapt to a constantly changing business environment and to work effectively in a global environment
Experience managing a staff of geographically dispersed professionals strongly preferred
Understanding of the use of social tools in an enterprise environment required, would be an advantage

Team Leader High Performance Programming & Tools Development Resume Examples & Samples

Evaluate new technologies and grow the NDIS department's internal automation projects
Evaluate infrastructure requirements from development and design/deploy production solutions
Create productive models for integrating internal dev teams and vendors with our infrastructure
Understand and collaboratively derive common development workflows for a variety of security-related technologies
Bachelor's or Master's Degree in Computer Science, Engineering or related field (or equivalent expertise)
Minimum of 3 years of C/C++ development experience, or related higher level languages. Along with strong Python and/or Perl development experience
Solid understanding of Data Structures, Algorithms, and Object-Oriented design
Strong (especially written) English communication skills
Experience with High-Performance Unix Programming will be an advantage
Knowledge of open-source queuing systems (RabbitMQ) will be an advantage

Team Leader, Giu Resume Examples & Samples

Ensure appropriate collection and analysis of documents to obtain a complete Regional understanding of the client and identify unusual transaction patterns
Assist in preparation of Suspicious Activity Reports (SARs) and recommend relationship retention or termination
Mentor and oversee Analysts

Senior Team Leader Resume Examples & Samples

Responsible for ongoing monitoring and control of day to day service quality workflow
Takes ownership of client care and/or service partner issues and escalations as a priority: resolving at source when possible, promptly and accurately. Ensures action plans are put in place to mitigate, identify process or knowledge gaps
Assists Department Manager in the management of the business planning process, ensuring discretionary limits and delegated authorities fall within plan
Department hours are from 8am to 9pm - Monday to Friday and 8am to 4pm - Saturday
Must demonstrate a keen ability to independently lead a diverse team through Performance Management related tools such as, Goal Setting, Coaching & Team Meetings
Posting end date: December 21st 2014 ***

Global Channel Management Leader Resume Examples & Samples

Understands and plays a key role in defining the importance of channel management in the context of a complex, multi-site publishing model. This embraces a strong business understanding of EY business and services, the needs of professionals and clients, and the related content supportive of this - using this understanding to inform intelligent decisions about content and channel optimization
Articulates the content management vision with team members and stakeholder inside and outside EY. Acts as a thought leader contributing to the strategic evolution of content management as a professional discipline
Effectively manages executive stakeholder relationships to influence strategic decisions and align content channel management execution to overall business priorities
Develops an in-depth understanding of complex knowledge platforms (SharePoint-based and other) and the content managed within them; plans and assigns global resources to associated production tasks and deliverables as appropriate
Develops an executive editorial capacity within the function, guiding content publication on significant internal websites and/or tools; leverages overall understanding of web content management, knowledge management and intranet information architecture best practices to establish standards and supporting competencies
Responsible for suggesting and implementing metrics and KPIs to drive decisions on channel management optimization
Applies advanced principles and concepts to a wide range of work in a complex functional area; duties are varied in scope and require a broad knowledge base to perform; works independently on complex projects, although they generally recur
Demonstrates an ability to think strategically and execute consistently against a longer term vision while navigating tactical maneuvers
Understands content value in the eyes of different audiences, and can translate this into decisions around metadata and channel management supportive of optimizing delivery channels
Has a strong understanding of a product’s full range of functionality and a working familiarity with the type of content (including technical, professional literature) published through the tool
Identifies ambiguities with reported problems and proactively prescribes solutions
Applies judgment in tailoring methodologies, processes and practices to specific requirements of products and communities
Manages a team of 10 experienced managers operating across a series of global hub locations requiring strong virtual working capability
Functions as a counselor and (or) mentor to content management/channel management personnel
12 years or more related experience
Strong understanding of EY strategy, services, and go to market approach and related content needs

Team Leader for MAS Comprehensive Services Team Leader Resume Examples & Samples

Oversees the day-to-day activities of associates and achievement of established associate and client service level metrics including but not limited to 1st Tier Resolution, Adherence, 1st Call Resolution, SIS Scoring, RONA, ASA, AHT and Service Level. (30% of time)
Achieves objectives for associate engagement and turnover. (20% of time)
Collaborate with other internal departments to ensure service objectives are met. (15% of time)
Creates a high-performance team environment that supports/reinforces associate development and retention. Provides periodic performance feedback and conducts annual performance reviews. Responsible for recruitment, selection, hiring, compensation management, and performance management of the MACS staff. Assists in determining the team's training requirements. Ensure timely and effective training is delivered to enhance skills of the team. (10% of time)

Senior Team Leader for Total Source Resume Examples & Samples

Continue to enhance their own product knowledge through the timely handling of escalated calls and prescheduled phone time as business needs require and as determined by the manager
Identifies areas in need of process improvement and solicits feedback from associates on service improvements. (40% of time)
Assists in achieving department SLAs by reviewing real time performance and communicating needs to team members as needed. (20% of time)
Provides periodic performance feedback and/or conducts annual performance reviews and administers reward and recognition programs in place. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement and acknowledges positive contributions. (15% of time)
Reviews employee service center Clarify queues and accepts or assigns cases. Handles escalated calls, following through on required research, liaison with regional and division business partners. Monitors queues daily to ensure that associates maintain their WIP bin in a current status. (10% of time)
Review and draft associate communications. (5% of time)
Participates in the interview process of employee service center applicants. (5% of time)
Performs other related duties as assigned. (5% of time)

Transfer Agency Team Leader Resume Examples & Samples

Demonstrate a detailed working knowledge of dealing and registration
Ability to review and resolve complex issues working under pressure meeting challenging deadlines
Customer Service experience would be preferred
Excellent planning and organisation skills with a flexible approach to work
Ability to work on own initiative
Effective verbal reasoning and numeric skills (Essential)
Good keyboard skills to include MS Excel and ability to learn systems used within the business
Experience in working with Multiple Currencies
Extensive knowledge of collective investment scheme administration and the regulatory environment is highly desirable
Knowledge of cashbooks
Knowledge and understanding of working within a regulatory Environment

Development Leader Resume Examples & Samples

10 years of application development experience- 3+ years in the role of Systems Architect, Chief Architect, or CTO managing technology/platform strategy
Experience driving a culture of open innovation with close collaboration with business and clients
Ability to work with distributed teams in an Agile/Scrum development environment- Key member of the leadership team with ability to present complex technology topics to senior executives and business leaders in a understandable manner
Passion for user experience and innovation
You will manage a portfolio of technologies to meet tactical short term and longer term strategic needs. Ensure the right balance of governance and process to ensure objectives are met and risk is managed appropriately
You will mentor a variety of teams from various skills and backgrounds to become Agile best practicing teams
You will ensure technology is leveraged to achieve business objectives in a timely and productive manner
Your teams are located in California, Georgia, Arizona, Canada, and India Articulates communication to internal and external stakeholders and is comfortable presenting to clients and working with cross-functional teams located in California, Georgia, Arizona, Canada and India
Travel is approximately 25% or as projects require
3+ years driving technology strategy as Systems Architect, Chief Architect or CTO -
Proficient in a wide range of application development technologies-
10+ years' work experience in application development
3+ years driving technology strategy as Systems Architect, Chief Architect or CTO
Startup and large enterprise experience preferred-
Knows Agile and Scrum processes and champions best practices

Relief Team Leader Resume Examples & Samples

To support and manage team members when required, maintaining a high standard of communication through team briefings, consultation, training, observations, review and one-to-one meetings
To act as Team Leader when required and monitor staff performance and follow the established reporting procedures in the absence of the Team Leader
To ensure the Company Health and Safety policies and procedures are adhered to by all team members
To ensure that work within the team is carried out accurately and the best possible service is given to Burberry customers at all times
To maintain the security of stock through the appropriate systems and procedures
To ensure that all scheduled orders are completed daily for Wholesale, Retail, Outlet and Digital
Ability to work a flexible schedule as needed depending on volume

Team Leader Consumer Lending Resume Examples & Samples

Ensuring that your team understands what they need to do, and have the resources, skills and opportunities they need to go above and beyond for our customers
Managing overtime, attendance and individual performance, as well as resolving issues and conflicts to keep your team motivated
Resolving escalated complaints, including further escalation where necessary to achieve the best outcome for our customers while remaining commercially effective
Supporting the Operations Manager, building your knowledge and skills by proactively taking on additional responsibilities to improve working practices, drive change and build the profile of your team
Acting as a role model for your team; sharing your expertise and helping them to meet their full potential
Experience in a range of customer service and operations roles in a financial services environment
A proven record of leading a team, using established coaching and training techniques
A full working knowledge of Barclays/FCA compliance requirements
Strong communication, influencing, coaching and leadership skills
An understanding of complaints handling, as well as equality and diversity and discipline and grievance procedures

Frontline Team Leader Resume Examples & Samples

Communication/Influence (I)
Teambuilding/Team Player (I)
Service Excellence (I)
People and Capability (I)
Drive For Results (I)
Ability /desire to develop others
Complaint/Escalation Skills
Leadership and coaching experience
Previous Team Leader Experience

Qualification Development Leader Resume Examples & Samples

Design: Define fit-for-purpose qualification structures and associated assessment models, which form the blueprint for the finished product. It is the Qualification Development Leaders’ responsibility to calculate costs for the development including internal development time and external costs such as writer fees
Development: Lead on the development of qualifications, utilising the technical expertise of colleagues across the business, to produce fit-for-purpose qualifications and sample assessments according to the design brief, which inspire teachers, engage learners and enable progression
Project Management

Qc Team Leader Resume Examples & Samples

Motivating and developing reports in addition to developing and setting measurable and challenging goals for the group
Reporting on Key Performance Indicators for the group
Executing the relevant areas of the Lab Validation Master Plan (LVMP)
Managing the laboratory testing associated with Raw material, Utilities, In Process, and Final Product samples
Qualifying external testing laboratory services, including transfer of analytical methods and laboratory certification
Implementing training programs for QC analysts in order to perform testing of Raw material, Utilities, In Process, and Final Product samples
Anticipating and planning for future requirements in the area
Developing and implementing safety procedures within the laboratory
Deputizing for the QC Lead as appropriate
Manages and develops staff reporting to the position
Establishes effective partnerships with other individuals, departments and affiliates so that QC activities are well understood and coordinated
Represents the laboratory where appropriate in meetings and other communications with regulatory authorities, industry meetings, etc
Maintains and develops knowledge of analytical methods and technology as well as GMP and GLP

Senior Team Leader Resume Examples & Samples

Reduce Reputational Risk: work closely with Commercial Markets partners to understand and deliver accurate information in regards of our clients’ engagements e.g. calculating financial ratios in order to identify a breach or not to the mutually agreed contract signed with our clients
Impact positively Revenue generation and Cost effectiveness: ensure on going delivery of high quality work which triggers a high rate of client retention and reduce operational costs and risk for RBC
Act as a Compliance expert working with the Commercial market (Clients, Commercial Account Managers (CAM), Financial Specialists (FS), Group Risk Management (GRM), Commercial Advisory Group Risk(CAG Risk))
Responsible to lead, develop and maintain applicable financial analysis, credit acumen, product and process knowledge for the team and provide a clear line of sight for the client experience, while ensuring adherence to operational risk, compliance and AML requirements
Provide quality leadership for a diverse team within a Middle Office group with focus to achieve an enhanced client experience by meeting or exceeding established service quality standards (ie. Client Service Commitments) and advice on Compliance Monitoring Activities
On going employee coaching and mentoring to: Train new employees to attain proficiency after 6 months
Enhance Financial accounting capabilities and credit acumen
Address escalated credit / risk issues and coach appropriately
Develop soft skills for helping employees to be promoted to other roles within the group or extended CAG
Continuous People management to: Recruit right candidates for optimal efficiency and effectiveness
Manage daily issues (absenteeism, vacations, etc)
Manage and Resolve performance management
Manage Enhanced Performance Management program
Efficient Execution and Day to day management: Main tasks for the team are: Decision monthly availability of operating lines using client’s financial documentation (Accounts Receivable, Accounts Payable and Inventory listing)
Calculate Financial ratios (i.e. covenants) in order to assess clients meeting their contractual obligation with RBC
Preparing tolerance and non tolerance letters for breach of reporting, covenants
Managing daily work flow in order to meet Service Level agreements according to risk
Implementing and leading process and program enhancements for improved efficiency, better service for both external and internal clients, and manage risk
On going Relationship Management with key stakeholders: Providing sound advice on Compliance Monitoring activities both to internal and external colleagues
Partnering with the field (CAM, Financial Specialist, VP) to improve client service delivery and reduce and efficiently manage risk
Being an escalation point and resolving issue when a CAM, a Client or GRM/CAG is not in agreement with calculations performed by a Compliance Officer
Undergraduate degree in Business (Finance or Financial Accounting) or equivalent work experience
3 to 5 years managing people experience
5 to 10 years Financial Services experience in Commercial Banking as an Account Manager, Risk or Commercial Advisory Group Risk Manager or similar
Significant knowledge and strong credit skills
Strong Operational and organizational competencies
Deep understanding of the Compliance and Monitoring activities for Commercial Banking
Working knowledge of RBC systems (Synergy, OLBB, CMS, Covarity, etc)

Senior Team Leader Resume Examples & Samples

Responsible to manage and coach a team of Compliance Relationship Officers to Maximise Operational Efficiency for an Enhanced Client experience: impact Commercial Markets clients’ experience positively in ensuring work is performed and delivered accurately and efficiently e.g. providing right lending value for our clients operating line hence, reducing time effort dedicated to correct work; or advising partners (Commercial Acccount Managers) on how to structure a margining formula to reduce requirements from our clients without impacting RBC’s risks
Impact positively Revenue generation and Cost effectiveness: ensure on going delivery of high quality work which triggers a high rate of client retention and reduce operational costs and risk for RBC e.g. if a lending value is wrongly calculated it could either give the client access to too much funds (vs. the securities granted to RBC) or reduce his access to funds thus being an impediment to managing his day to day cash flow and impact his supplier’s relationship
Work efforts are focused on overall effectiveness of the team (e.g.: quality coaching and feedback, talent management, quality, accuracy and efficiency of the fulfillment/servicing processes and overall unit/team operations)
Develop soft skills for helping employees to be promoted to other roles within the group or extended CAG e.g. promoting a Compliance Officer to a Complex role (PL09 or PL08) within Compliance or a Commercial Credit Advisory Manager role in CAG risk
5 to 10 years Financial Services experience in Commercial Banking as an Account Manager, Risk or Commercial Advisory Group Risk Manager

Creas Team Leader Resume Examples & Samples

Overall responsibility will be oversight and advancement of daily reporting and operations in multiple service areas, enforcing related policies and procedures. The role will interface with internal service users, including onsite vendor staff and senior management
The role will include defining and monitoring reporting and service standards to meet demand and support the bank's strategy, while ensuring operational requirements, service levels and resource optimization are maintained
Primary point of contact for reporting and program inquiries and requests by service users
Accountable for all service reviews, audits and corrective action oversight
Enforce Business Continuity Management within service areas. Ensure plans are accurate and up to date, work closely with onsite vendor team; support testing requirement, coordinate coverage and document all issues
Interact with global counterparts and regional working groups on reporting, projects, program, and the implementation of policies and initiatives
General management support, including ad hoc analyses, presentations and service / program reviews, as well as preparation for off sites and senior management meetings

Team Leader, Payments Processing Resume Examples & Samples

Manage volumes and organize workflow of the team, prioritize workflow to meet cut-off times, track and keep accurate records of individual contributions and actively provide assistance with the day to day processing when required
Responsible for overall team results as measured through established KPI
Ensure payments are processed in accordance with CPA, LVTS and SWIFT industry rules and RBC policies
Provide day to day leadership and management to a diverse work team emphasizing coaching, teamwork, using effective communication skills to ensure employees are well-informed on performance management
Proactively assess obstacles and identify opportunities to improve overall team performance
Manage and support the overall business KPI requirements of 12.5 per month
Manage Team against the vacation and time off requirements to effectively support the deliverables of the department in collaboration with other TL/Mgmt
Responsible for the development of a continuous learning philosophy by enhancing competencies through self development plans i.e. coaching; RBC Campus; cross-training; job-shadows; videos; books; etc
Work closely with other Client Service groups and service partners; establishing collaborative working relationships to enhance the customer experience and minimize costs
Ensure operational, financial and reputational risk is mitigated through the prioritization of workflow and being aware of various cut-off times and associated responsibilities
Ability to resolve high risk/high impact situations ensuring critical/emergency situations are escalated to management
On an ongoing basis, assure fulfilment of Internal Audit, SOX, Policy & Procedure Library, RCA and ICR requirements
Demonstrate flexibility to work occasional overtime and rotate working on statutory holidays
Collaborate with other TL to ensure that both early and late shifts are covered so that all payments at the end of day are effectively managed
Managerial Excellence
Ensure that employees understand RBC vision, as well as support and reinforce targeted behaviours that contribute to RBC goals
Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance
Leverage the value in unit, department, and enterprise wide teams to develop better solutions and achieve a cross enterprise mindset
Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities
Posting end date: February 4th, 2015 ***

Smb Field Team Leader Resume Examples & Samples

Manage the performance of the sales representatives to ensure all sales KPIs are met
Coach and develop the sales representatives through in field and coaching plus recruit new sales representatives
Collaborate with the Internal stakeholders to assess the key opportunities and the optimal deployment of resources
Day to day operational activities including order process management, conduct sales meetings, attend marketing meetings, complete commission and expense reports, etc

Project Team Leader Senior Resume Examples & Samples

4-year degree in Computer Science, Management Information Systems, or equivalent work experience
5+ years experience supporting with n-tier web based application infrastructure
At least 1 year of Level 3 production support or related experience involving web solutions and/or back office systems
Excellent analytical, troubleshooting and problem solving skills
Excellent communications skills and ability to interface effectively and at the correct level of technical detail with Technology Teams, Management, and Business Line
Initiative and ability to quickly develop a good working knowledge of web solutions, infrastructure, and interfaces to interdependent systems
Ability to both foster and maintain a collaborative team approach to problem resolution while also pushing the team to achieve quick resolution
Ability to exercise good judgment to engage additional resources or escalate when necessary
Ability to multi-task and balance/prioritize tasks
A good understand of
Experience with web solutions that utilize IIS, Websphere, Oracle Access Manager, LDAP, eDirectory, TIBCO, MQ, SQL, DB2/UDB, and Mainframe interfaces
Experience reading/analyzing application log files
Experience with ITSM, Service Manager
Experience with Alertsite, Gomez, Sitescope monitoring tools
Experience with Wily Introscope or other performance monitoring tools
Experience with Webtrends or Omniture analytic reporting
Experience supporting mobile applications and hardware
Basic knowledge of various communication protocols like SOAP, JMS, JDBC and MQ
Basic knowledge of authentication, authorization, digital certificates, SSL and SSO
Proficiency with Word, Excel, Powerpoint, and Visio
Experience in the financial, investments and/or payments industry and related compliance requirements such as PCI and GLBA

IT Initiatives Leader Portfolio Management Resume Examples & Samples

Develops and maintains relationships with business, IT leaders, developers, architects and other stakeholders to define and plan integrated sales and marketing solutions
Ensures successful completion of all work executed by the team (on time, on budget, and ensuring quality)
Ensures compliance with the project management methodologies and the Project Management Office processes and standards
Develops, maintains, and ensures compliance of application release management, outage management and change control processes and standards
Creates, communicates, and manages the project plans and other required project documentation and provides updates as necessary. Maintains project documentation, including project charter, requirements, conceptual design, test plans, schedules, and presentations
Provide thought leadership and alignment of strategic roadmap, engagement model, implementation and operation support for the business solutions
Continue to evolve and build high performance Agile team and culture
Work harmoniously within a team as both a leader and a contributor
Bachelor's degree in Computer Science preferred
Ability to work harmoniously within a team as both a leader and a contributor
Strong customer focus and ability to manage expectations
Influencing Skills- ability to read stakeholders and influence across the organization at varying levels
Organizationally astute – ability to recognize and navigate through complex organizational matrices
Experience managing people and projects in a software development environment
Strong hands on experience in building high performance Agile team and culture

Global Vulnerability Management Leader Resume Examples & Samples

Drives tool strategy for vulnerability identification across technologies
Works with the infrastructure team to define requirements for running discovery tools and executing scanning
Ensures timely technical research and analysis of new vulnerabilities and the actual vulnerability posture
Design remediation strategies and drive vulnerability remediation across the enterprise
Design and measure processes related to vulnerability management
Designs and executes on emergency procedures regarding new, emerging threats
Assists in incident response related activities and supports root cause analysis
Measure and communicate vulnerability management related risks to various stakeholders including business units, infrastructure organizations and senior management
Ensures vulnerability management and patching processes are incorporated in infrastructure management processes
Working knowledge of current technologies
Possesses analytical and negotiation skills

Wms Regional Team Leader Resume Examples & Samples

Candidate possesses at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree or Master's Degree in business / finance / economics. Additional professional accreditation like Certified Financial Planner (CFP), Chartered Financial Analyst (CFA) would be an added advantage
At least 5 years of experience in the financial market
Pleasant personality with strong interpersonal and communication skills
Confident, intelligent, independent, result oriented and resourceful

Team Leader for SBS General Ledger Interface Resume Examples & Samples

Monitors and inspects associates work for accuracy and timeliness. Oversees the day-to-day activities of associates and achievement of service level metrics
Ensures adequate coverage and controls work flow in order to successfully meet or exceed client expectations and achieve regional goals. Responsible for managing staffing levels by establishing and organizing work schedules to assure that the region is able to provide Stellar Service to our clients
Meets all call handling guidelines based in region expectations, including Service levels, handle time, productivity, etc
Hires and effectively on-boards new associates
Recognizes individual contributions of associates, recognizes individual development needs and supports necessary training and development
Creates and monitor reports and surveys on a continual basis to achieve accuracy, survey, client retention and Stellar Service targets set by corporate
Provides continual communication and coordination with Workforce Management Team to schedule CSR's
Handles escalated and unresolved client issues. Follows up with clients on positive and negative feedback. Makes decisions regarding service recovery and expedites when necessary
Prepares and maintains various statistical reports from client relationship management system. Proactively monitors and analyzes performance statistics and initiates actions to insure regional goals are met achieved
Identifies service associate training needs and works with training department to help develop and ensure effective delivery and understanding of service associate training materials
Creates a high-performance team environment that supports/reinforces associate development and retention

Branch Service Leader Resume Examples & Samples

Oversees all teller related tasks, providing guidance and direction to the teller team to insure strong service and operational performance
Ensures branch operational and compliance-related tasks are completed
Serves as liaison between branch and Regional Operations Manager
Disseminates information on procedural and operational changes/updates to branch staff
Supports sales process through referrals, conducting observations and coaching teller staff
Works with corporate support departments to ensure procedural consistency, adherence to internal controls and compliance with regulatory requirements
Basic computer skills
Excellent communication skills
Stellar customer service skills
Ability to work with money transactions with high degree of accuracy

Enhanced Due Diligence Team Leader Resume Examples & Samples

Prepares documentation for regulatory authorities
Monitors and analyzes transactions to ensure appropriateness of activities
Ensures associates have received appropriate testing and qualifications related to AML regulation
May lead a team of Enhanced Due Diligence (EDD) analysts who conduct new and/or periodic reviews of high risk customers and monitor the documentation of these reviews in written summary format
PC proficiency with technical skills that include word processing, spreadsheets, databases and search engines
Ability to multitask and set priorities is must

Team Leader Document Management Resume Examples & Samples

Manage the Inbound workforce with respect to shifts / rosters, leave planning, cross training, coaching and performance
Manage the forecasting of workload and reporting of business performance against objectives
Ensure all Inbound services (Client Valued Services) are delivered to agreed Quality Standards and within agreed SLAs
To lead a culture of continuous improvement and drive implementation of initiatives to ensure Document Management functions are scalable and efficient
Review any investigation issues affecting the Inbound team and manage any associated impacts
Identify SME's with specific knowledge to share and provide opportunities for this knowledge to be shared across the team
Actively manage client request queues to ensure capacity is aligned to workflow & team has staff levels necessary to meet targets
Complete regular quality monitoring as per team's processes and use insights for further employee training
Manage escalations end-to-end to facilitate effective and timely resolution, escalating to Manager if can't resolve
Monitor feedback from learning logs and quality audits and provide reporting to Manager
Management of relationships with both internal stakeholders and external vendors
Critically assess current and potential new workflows or functions. Plan and execute changes to integrate new activities into the Document Management team
Critically evaluate effectiveness of processes, procedures and controls and deliver enact changes or recommendations to senior management

Market Leader Resume Examples & Samples

In support of the overall WMG strategic direction develops, recommends, and executes a detailed business plan with goals and objectives for assigned market. Responsible for achieving all WMG goals in the local market Implements procedures to ensure the continuous business practice of maintaining an active program of calling on clients and prospects to achieve new business and client retention objectives
Provides WMG market leadership by closely aligning with RBG regions and provides a direct relationship with regional and branch leaders from the RBG to help ensure successful implementation and communication of WMG strategies and products. Provide same leaderships alignment with regional and local CBG and NFG leaders
Oversees the appointment of PCAs to new and existing clients, including the facilitation of the cross-sell relationship management teams (PCAs, trust, investment, retail banking, commercial banking, etc.) 4a. Individually coordinate all WMG team member activities in local market. Establishes, communicates, and achieves service goals and standards, ensuring communication and comprehension by all staff in a specific market. Prepares weekly monthly and other periodic reports for management and others as needed
Represents BOW Wealth Management as primary WMG contact for all external entities. Represents WMG to local media and participates in community and business functions/groups to ensure a positive image for the bank within designated region
Individual PCA Responsibilities - a) Acts as the main point of contact for very high end net worth clients for Wealth Management. b) Demonstrates strong business development skills by acquiring profitable client relationships with high income / net worth clients of Wealth Management. c) Responsible for identifying client needs and ensuring needs are met by utilizing Investments, Insurance, Daily Banking, Credit or Other relevant products, in connections with client's tax, legal, and estate planning professionals. d)Expands client portfolio through referrals to Trust Officers, Portfolio Managers, BWIS Representatives, Real Estate, Tax and Estate Officers. e) Responsible for following up to ensure all banking services provided to clients exceed their expectations. f) Expands and builds relationship with clients by proactively monitoring client's portfolio. g) Provides clients a high level of consultative financial advice by using the full range of banking products and services designed for the affluent/high-end private customer needs
Bachelor’s Degree in Business required
Master’s/Advanced Degree in Business preferred
Required license(s) or certification(s) Series 7,65 or 66, Insurance
7+ years of specialized wealth management experience, such as in the fields of private client advisory, trust administration, investment management. Minimum of 2 to 5 years of brokerage experience
Minimum of 2 years of supervisory or managerial experience
Advanced knowledge of all consumer and business services and products for high net worth individuals and related businesses
Thorough understanding of financial planning concepts, including trust/estate planning, tax planning, investments, insurance and custom credit
Strong negotiation skills
Bank product and service knowledge
Strong written and verbal communication and presentation skills
Ability to use PC and related business software

Team Leader Branch Review Resume Examples & Samples

Maintaining Regulatory Awareness: Maintain current knowledge of applicable national and local Regulations through participation in industry associations and seminars, contact with Regulators and local counsel, review of Provincial Securities Commission, MFDA, AMF (Quebec) and other industry publications and liaison with SSI H.O. Compliance. The primary emphasis is on Regulations that deal with investor protection (e.g. trade suitability and other sales practices by registered staff, including privacy and sharing of information, branch environment, advertising and distribution of disclosure materials, such as prospectuses, lending disclosures, periodic account statements). Attention must also be paid to other regulatory requirements such as MFDA Policies 5 and 6, Anti-Money Laundering/Anti-Terrorist Financing, KYC, Ombudsman and various Investor Protection Funds
Developing Policies, Practices, Procedures, Systems and Training Programs: Maintain all policies and procedures for Branch Review. Evaluate and make revisions and changes, subject to review and approval by the Director, Chief Compliance Officer or Senior Manager, for the development/enhancement/clarification of policies, practices, procedures, and/or systems changes necessary to support ongoing compliance. These may result from changes to Regulations or from the introduction of new products, services, programs or business initiatives. Actions required may range from major, such as a change in proficiency requirements, to minor such as a simple change in forms
Monitoring and Reporting on Compliance: Monitor Branch Review Program including Branch Review Plan and Risk Assessment
He/she must have a thorough, current knowledge of Regulations applicable to the sale and distribution of Mutual Funds, including relevant National Instruments, MFDA Rules, Policies and Regulatory Notices,, AMF (in Quebec) Policies and Regulations, and other SRO and Provincial regulations as may be applicable or implemented from time to time
Knowledge of SSI and Bank policies, procedures and manuals regarding sales or other securities activity in respect of SSI accounts through the Bank's branches. Thorough knowledge of SSI/BNS investment products would be an asset
He/she must possess management skills including sound judgement to permit supervision and training of SSI staff. Effective communication with customers is expected in order to respond to complaints. Effective reporting to Senior management is also a critical component of the job
The post requires the ability to evaluate risk, to identify control weaknesses, to contribute to development of policies, to implement supporting procedures and to report on non-compliance effectively

Incoming Inspection Team Leader Resume Examples & Samples

Counsel and develop associates to achieve individual and departmental objectives
Assure employee relations issues are addressed consistently and fairly
Lead and direct the Management Review Board (MRB) process including investigating non-conformance as well as measuring, tracking, and communicating supplier quality data
Communicate with teams at multiple Garmin facilities and coordinate team efforts in root cause analysis, corrective actions, and preventive actions
Ensure appropriate inspection plans for purchased material
Partner and plan with Engineering to determine, justify and acquire equipment to support required inspection activities
Assist Engineering with assessing suppliers capabilities and performance as required
Analyze and provide component/supplier quality information as needed to support supplier and component selection
Ensure appropriate resources to achieve accurate results and required throughput
Manager across Garmin locations to align and implement common incoming inspection processes, tools and methods
Contribute to cross-functional teams focusing on improving the quality of products, services, and processes as it relates to supplied material
Apply Lean principles to continuously improve workflows to enhance customer satisfaction. Maintain and improve 5S compliance in the receiving and inspection areas. Identify and propose ways to reduce waste associated with receiving and inspection activities
Previous leadership experience with a demonstrated ability to persuade, motivate and encourage
Must possess a minimum of 3 years manufacturing experience in a Quality or Process Engineering position or related engineering experience equivalent
Demonstrated leadership experience
Previous experience and proficient skill using mechanical component inspection equipment
Demonstrated proficient computer skills using Microsoft Outlook, Word, Excel, Access, PowerPoint
Demonstrated strong and effective verbal, written, and interpersonal communication skills to work across functional and organizational departments
Must demonstrate the ability to remain highly motivated and work proactively and effectively with minimal supervision
Ability to operate effectively within a team environment and work across functions
Demonstrated ability to implement quality and process improvements
Must be detail-oriented and organized with a proven ability to prioritize multiple tasks proactively and effectively
Demonstrated flexibility during times of change
5+ years experience working in an electronics manufacturing environment
Experience in an ISO9001 and/or FAA approved quality system
ASQ Certified
Experience in a Supplier Quality role
Familiarity with Oracle E-Business suite and Agile PLM applications
Master’s Degree in Business Administration or related Master’s Degree

GNS Online Team Leader Resume Examples & Samples

5 years of experience in IT within a large organization
3 years or experience managing or working on IT projects
Experience in coordinating the activity of a team of 3+ members is a strong asset
Integrity and trustworthiness
Strong analysis and problem-solving skills
Focus on the needs of clients
Very good written & spoken English and French
Agile Methodologies (Scrum, Kanban, DevOps) is an asset

Team Leader, CC Resume Examples & Samples

Supports escalations, questions and tier 1 problem resolution from consultants
2+ years as a Call Center Consultant or Coach or equivalent experience
Team building abilities
Must possess integrity and respect

Team Leader Melbourne Resume Examples & Samples

Driving excellence in claims management practice and customer engagement
Championing the holistic claims management philosophy to ensure decisions and actions are always aligned with core values and customer centric policies
Continuously coaching the team such that it meets its quality and productivity targets by providing adequate training, technical support and people management activities for all product and claim types
Managing volumes and allocation to ensure the service proposition offered to AMP customers is consistently achieved
Referral of cases to Claims Specialist Services where required and agreed
Driving data integrity across the team
Supporting, implementing and monitoring customer segmented service models as required
Provide strategic advice to Case Managers during roundtables and following Claim Reviews to progress or terminate the claim
Conducts regular reviews of all high risk case strategies to drive case outcomes
Building and maintain effective relationships with advisors, customers and (internal and external) stakeholders
Providing expertise and assistance in managing the working relationship with support areas to drive the analysis of root causes, the results of quality audits, solution design and process improvement
Detailed knowledge and experience in claims assessment, coaching and leadership required
Exposure to strategically assessing medical and/or disability claims an advantage

Team Leader Parramatta Resume Examples & Samples

Balancing Metrics & Quality
Assisting the Team Manager to implement strategies and improvements that assist in achievement of claims targets
Coaching staff by providing regular feedback to staff on performance, including reviewing and editing Case Manager correspondence
Broad knowledge of specialty areas including medical, financial, legal, and rehabilitation process
Understanding of the Risk Insurance market and associated products will be advantageous
Qualification in case management, insurance or related medical fields are considered advantageous

Asean Alliance & Offering Leader Resume Examples & Samples

Build long term relationship with alliance business partners by growing the MVS business volume using their solution
Track and report business performance with each alliance, based on metrics
Assist in sales opportunities winning with alliance partners
Develop and enable offerings with alliance partners
Independent, driven and self-motivated to look for new ideas and innovations
Main alliance partners to cover are Cisco, Juniper, Riverbed, Checkpoint, CDS, Apple
Partner management for Lenovo, Hitachi Omron, Wincor, NCR, GRG
TSS business partner interface and lead growth in partner transactions
Offering development and enablement
At least 5 years experience in sales or partner management experience (Cisco, Juniper, Riverbed, Checkpoint, CDS, Apple)
At least 5 years experience in Experience in business partner management or knowledge in networking technologies
English: Fluent

Senior Team Leader Resume Examples & Samples

Takes action against all available sources of feedback to continuously improve end to end sales and service quality and employee capability Service Effectiveness
Champions revenue growth by reducing revenue leakage and focusing on other opportunity spotting initiatives
Uses employee and client feedback to make required changes to resource allocation, training and process change Business and Risk Management
Overall responsibility for operational risk for the team – e.g. Financial operations, AML, BCM, NIE, Custody, Internal Audit and ICR
Keep up to date on all communications including changes to RBC policy and procedures
Ensures all team members adhere to Global Information Risk Management framework and Global Compliance mandated policies and procedures
Exercise good judgment when making decisions balancing shareholder risk and client experience
Addresses and resolves all risk related issues for the team within acceptable time frames · Ensures all authorities for the role (delegated authorities, SECAF, systems access etc.) are adhered to, reviewed and understood
3-5 years of People Management experience an asset
Flexible to work in a 24/7 environment
3-5 years Fraud experience an asset
*Please note this is 13 month MAT leave contract role****

Unit Leader Resume Examples & Samples

Lead and model Professional Operations Management (POM) activities and culture within the unit
Develop business and operational expertise through the certification of OMP (Operational Management Principles)
Lead continuous improvement of unit productivity through effective use of OMP
Define problems and identify solutions, in the day to day management of the business
Develop and meet the annual business plan, expense budget and FTE plan for the Unit
Act as change leader
Ensure the unit meets all risk and compliance requirements by understanding, implementing and monitoring necessary controls
Act as a Subject matter Expert in all areas of credit administration, policies, processes and risk management
Lead and participate in the negotiation and resolution of escalated significant issues while maintaining strong collaborative relationships
Demonstrate leadership within the unit and Banking Services team through impact and influence, change management and communication skills
Manage and develop a team to deliver effective PP&D, recruitment and training activities that drive business results and positive employee experience
Demonstrate support of TD’s Diversity Program through hiring practices and management of the work environment
Create and foster a cohesive team and promote a positive work environment for all employees
Strong change management skills demonstrated on both a large and small scale
Experienced and effective coach
Organized, self-motivated, customer-oriented and able to work well independently as well as within a team
Excellent oral and written communication skills with strong interpersonal skills
Proven ability to lead a large and diverse workforce
Demonstrated focus on understanding of risk and controls
Demonstrated negotiation and problem resolution skills
Strategic thinker able to develop and implement proactive solutions

Production Cell Leader Engine Center Resume Examples & Samples

Primary interface across all shifts to ensure flawless production transition between shifts
Effectively communicate with other department personnel and customers to ensure customer satisfaction
Work proactively to address issues and engage the workforce in achieving cell goals

Qualification Development Leader Resume Examples & Samples

Building and maintaining relationships with internal and external stakeholders (including regulators and SSCs)
Maintaining the standard of Pearson qualifications
Key Customers & Stakeholders
Sector Skills Councils Candidate Profile
Previous Work Experience

Product Pursuit Leader Resume Examples & Samples

Manage all aspects of the pursuit, which is opportunity specific and requiring unique XaaS and/or Managed Product capabilities, of Cisco
Pursuit Leaders meet with customer CXO's and partner with account teams to define pursuit success metrics, solutions, and models
Manage opportunity and/or account specific financial performance as part of overall pursuit process to ensure project/program viability and profitability
Present business cases, commercial models, and architectural solutions to Americas GEO and Segment Leaders in partnership with local account teams
Focus on offer requirements and Product/Product Business Entity alignment
Develop commercial models and architectural solutions as they exist within current Cisco offer infrastructure
Drive Cisco growth by communicating need for net new models and solutions that do not exist
Team with Strategic Transformations to define new offers and solutions
Understanding customer business outcomes as articulated in 10K's, 10Q's (these are NON-IT Business Outcomes)
Building relationships with customers and partners to deliver terms and conditions, SLA's, and solution performance
Navigating Cisco Legal, Operations, Finance and Executive business priorities
Escalating internally for Executive, Business Unit, Segment Leader, Account Team alignment to customer business objectives
Develop offers and plays for newly introduced Cisco business models
Identify and collaborate to resolve business risks and gaps of Cisco business models with cross functional organization and LCD teammates
Plan and prioritize opportunity and account engagement leveraging LCD Engagement Criteria

Utilization Management Tead Leader Resume Examples & Samples

Strong background in Utilization Management
Valid drivers license and/or dependable transportation necessary
May substitute equivalent education and/or experience for degree

Quality Team Leader Resume Examples & Samples

5-7 Years of Experience
Bachelor’s Degree (Purchasing, Materials Handling, Operations Management, Supply Chain Management, Business or Engineering)
Analytical and conceptual thinking – using logic and reason, creative and strategic
Computer savvy – skilled in the use of software
5-7 years in business with logistics and quality management experience required
SAP Business Explorer
MS Excel
MS Project
Supplier Management
Supplier Scoring/Problem Resolution
ISO, QS, or VDA Quality systems
Six Sigma or Lean Certification

IT Leader Resume Examples & Samples

Manage concurrent large scale software development/implementation projects; managing scope, budget, schedule, issues/risks, trade-offs, communications and expectations
Define project scope, goals, and deliverables that support business goals in collaboration with management and stakeholders
Coordinate multiple projects and make sure that the plans run smoothly and efficiently
Manage project plan and schedule, ensure plan is integrated and aligned to overall organizational and business strategy
Manage a large team of project managers, senior business analysts, architects, developers & testers
Develop and sustain strong working relationships with customers, development, test, operations, vendors and IT peers
Ensure project approaches are aligned with and delivered to meet customer satisfaction objectives
Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives
Follow and enforce structured software development lifecycle (SDLC) methodology, ensuring projects adhere to SDLC key controls and milestones
Ensure project output consistently meets standards and policies for security, regulatory and performance
Partner with the business during the planning process, including roadmaps, contract negotiations, platform selection, estimation and resource planning
Provide status reporting for all IT work streams of the program to all stakeholders
Strategically design and implement solutions, including integration with applications and data warehouses within Synchrony Financial
Provide guidance to vendor teams on applying Synchrony Financial policies and procedures regarding SDLC, security, SOX, etc
Lead and coach a distributed team
Bachelor's degree and minimum 5 years of IT experience or in lieu of degree High School Diploma/GED and minimum 9 years of IT experience and project/program management experience leading multiple complex projects
Minimum 3 years’ experience in implementing large scale enterprise risk/banking/data applications for banking and Financial companies
Deep experience in Enterprise applications/BI and someone who has demonstrated excellence in delivering world class solutions in highly matrixed and global organizations
Recent and relevant Project Management experience in Financial Services
The candidate must be self-motivated, proactive, and possess the demonstrated ability for maintaining depth of expertise in new business process and technical domains
This role demands excellence in strategic thinking, strong leadership, drive for results, operational excellence, cross-group collaboration and impact/influence
Excellent interpersonal, written/verbal communication and leadership skills with the ability to quickly build credibility, influence and make recommendations to all levels
Change Agent with ability to drive compliance, protocols, & standardization
Strong business acumen & successful track record in aligning with Customers
Strong organizational skills – ability to effectively manage multiple tasks simultaneously

Qualification Development Leader Resume Examples & Samples

Design qualifications and assessments that meet technical and standards requirements and are valid, reliable and fit to be accredited*
Produce qualification and assessment content that meets stakeholder needs (including learners)*
Manage writers of specifications and sample assessment materials*
Manage the development and approval process*
LATERAL RESPONSIBILITIES*
Designing and development of fit-for-purpose qualifications and sample assessments. ·Gaining right-first-time accreditation of qualifications and sample assessments. ·High quality and accurate accredited content. ·Managing projects to time, cost and quality. ·Qualifications are approved on time and available in time for the first teaching deadline. ·Maintaining the high standard of Pearson qualifications. ·Demonstrating professional behavior and the ability to work as part of an effective team. Candidate Profile KEY COMPETENCIES

Senior Team Leader Resume Examples & Samples

Knowledge of Collections procedures and all related applications such as CACS, TS2 & Client view
Proven ability to independently lead a diverse team through Performance Management related tools such as, Goal Setting, Joint Sessions, Coaching & Team Meetings
Solid understanding of Human Resources policies and previous People Manager Experience are required
A strong sense of how to identify efficiency opportunities, gaps & trends with a concern for order and quality
Strong verbal and written communication skills in both French & English are an asset
Additional competencies include, Teamwork, Achievement Motivation, Impact & Influence

Senior Team Leader Resume Examples & Samples

Leads Coaching Routines for the team and provides regular feedback to reinforce the consistent use of "client first" principles
Overall responsibility for operational risk for the team – e.g. Financial operations, AML, business continuity management-BCM, non-interest expenses-NIE, Custody, Internal Audit
**Please note this is 13 month MAT leave contract role****

AML Team Leader Resume Examples & Samples

Validating and authorizing submission of requests for further information, escalation or suspicious activity recommendations
Building and applying knowledge of money laundering processes
Providing operations expertise to internal work groups, teams, and committees focused on enhancing current procedures and creating efficiencies
Ensuring support for the business in matters relating to Compliance and/or Audit
Providing feedback to Ops Team Manager, Hub Head and Hub Optimization team on Mantas threshold applicability
Reviewing system access request to ensure that only staff are granted access at appropriate level. Line management for analysts, including performance management, coaching and supporting hiring and training

Product Change Leader Resume Examples & Samples

Develop the competence to be able to coordinate and control product changes in a cost-effective and time-efficient way during both NPI/TPI and volume production (include leading & non-leading products) stages
Develop the competence to be able to make configuration proposal for test order trial run, drive and coordinate test order trial run planning and implementation during project/maintenance phase
Develop the competence to be able to coordinate and provide clear information of master data
Drive the CAB activities from ENC, ESS/EMS and 1st tier supplier during NPI/TPI and volume phase, organize and report of CAB activities
Drive and chair package CCB
Keep Manager of Product Maintenance informed about matters of concern
Requirement
Be the University degree or equivalent in Electronics and /or Mechanics Engineering with good knowledge on computer
Good experience of coordinating team work and high flexibility
Good communication and listening/verbal/writing skills in both Chinese and English
Good understanding of production process, product engineering and IT systems
Be rich in project management experience and leadership ability

Team Leader Branch Review Resume Examples & Samples

Maintaining Regulatory Awareness
Developing Policies, Practices, Procedures, Systems and Training Programs
Monitoring and Reporting on Compliance

Responsibilities The Opportunity Are You an Innovative Leader Who Has a Passion to Serve Resume Examples & Samples

Participate in the overall consolidation of the group’s financial results in accordance with reporting timelines and parent company policies
Follow-up with product groups and operating entities on data integrity in the financial reporting system (HFM)
Participate in monthly meetings to review and document major performance variances by operating entity
Generate key financial reports and other key operating metrics on a monthly basis for distribution to executive management
Prepare internal and parent company reporting schedules on a quarterly basis
Assist in the preparation of the quarterly review materials for executive management and parent company
Review of operating entity balances sheets to understand major fluctuations
Prepare month-end binder to ensure appropriate documentation is prepared for compliance requirements
Assist in the Global Office budget preparation through analytics and data integrity
Assist in quarterly balance sheet analytics
Assist in the annual review of divisional year-end files to ensure compliance with parent company policies and accounting practices
Support Manager of Financial reporting in the preparation of local financial statements
Support Global Controller and other members of MPT Finance as needed with ad hoc projects
Working towards completion or completion of CGA, CMA, or CA designation or equivalent
Knowledge of US GAAP/IFRS
Consolidation & reporting experience in Hyperion Financial Management (HFM)
Strong financial & data analysis skills
Strong computer application skills (MS Excel and MS PowerPoint)
Good verbal and written communication skills combined with interpersonal skills

IT Leader Latin Region Resume Examples & Samples

Select a function
Administration
Airline Pilot/Copilot/Flight Engineer
Analyst
Business Development
Commerical and Industry Relations
Communications
Co-Ops/Interns
Customer Service
E-business
Engineering
Environment, Health & Safety
Facilities
Field Service Operations
Finance
General
General Management
Government Relations
Hourly
Human Resources
Information Technology
Internal Audit
International Trade Compliance
Legal
Management
Marketing
Operations
Other
Procurement
Program Manager
Project Manager
Quality
Research/Development
Sales
Strategic Planning
Supply Chain Management

Enterprise Metadata Management Platform Leader Resume Examples & Samples

Plan and lead strategy development meetings and deliver a clearly
Bachelors degree (or 4 years equivalent working experience) with 5+
Relevant experiences in delivering enterprise-wide Metadata management, MDM,
Excellent collaboration and cross-functional leadership skills drive for results and organizational excellence
Ability to manage multiple initiatives and priorities in a fast-paced collaborative environment
Strong experience with Agile and Lean Startup Software Development methods
Experience developing and executing project plans
Demonstrated success at project management
Possesses project management skills and presentations skills

Qualification Development Leader Maths Resume Examples & Samples

Key Role-Specific Deliverables
Scoping: Lead on the scoping of projects, helping to define the design brief for qualifications and sample assessments and liaising with colleagues across the business
Time - Ensure that projects are delivered to time. It is business critical that qualifications and sample assessments are made available to teachers at the appropriate time in the academic calendar to enable our customers to effectively plan and deliver our qualifications
Cost –Manage the budget for projects, ensuring that development costs are accurately budgeted for and managed cost-effectively
Quality – Ensure that projects operate within Pearson’s Quality Management systems, and that all qualifications and sample assessments developments follow departmental quality assurance processes, in order that they be fit-for-purpose and regulatory compliant, commercially attractive, assessable and operable. Maintaining the standard of Pearson’s qualifications is central to the role of a Qualification Development Leader
Relationship management: Build and manage effective working relationships with a wide range of stakeholders in the development of qualifications. Work collaboratively with colleagues across the business, drawing upon the various technical expertise available and, where necessary, liaising with external agencies (including Ofqual and Sector Skills Councils). The ability to build rapport, negotiate, influence and make decisions is imperative. Qualification Development Leaders will often be a principle point of contact (PPC) for designated SSCs related to areas of expertise and as such will maintain strong working relationships with the SCC to provide updates and information for the company on all related SSC activity
Writer Management: Recruit, train, manage and evaluate writers and subject specialists, ensuring that they are on brief and deliver content to the requisite quality on time
Management Information: Ensure that all MIS data, related to on-going projects, is up to date to enable the status of all projects to be reported accurately. Providing the visibility required at all levels of the business that supports successful project delivery
Key Deliverables
Designing and development of fit-for-purpose qualifications and sample assessments
Gaining accreditation for qualifications and sample assessments
Managing projects to time, cost and quality
Sector Skills Councils

Senior Qualifications Development Leader Resume Examples & Samples

Time- Ensure that the SQDL’s own and the team’s projects are delivered to agreed timescales. It is business critical that qualifications and sample assessments are made available to teachers at the appropriate time in the academic calendar to enable our customers to effectively plan and deliver our qualifications
Cost- Manage the budget for projects, ensuring that development costs are accurately budgeted for and managed cost-effectively
Writer Management*
Relationship management*
Key Customers and Stakeholders*
Ofqual
Product Management Teams

Product & Channel Initiatives Leader Cf & Ef Resume Examples & Samples

Managing & delivering effective product solutions within Corporate Finance (CF) and Equipment Finance , leveraging understanding of customer needs, market conditions, and competitive environment in this process
Assessing, advocating and driving channel development strategies to maximise market product penetration
Ensuring product value proposition is accurately & effectively communicated
Driving profitable business growth
Monitor, assess and disseminate: information about CF and EF product competitiveness, competitor insights and NPI activity
Determine and build Solutions
5 years in a senior product discipline in financial services
Proven product management experience and ability to deliver NPIs/existing products to a position of growth/share
Experience in project management of product development programs
Proven experience delivering profitable and customer focused results
Proven track record in product pricing, project management and change management
Strong commercial and financial acumen
Strong verbal and written communication skills within varied forums from one to one to large group presentations
Experience in MS Office Suite (Word, Excel and PowerPoint)
Proven Project Management skills including the demonstrated ability to successfully manage projects’ critical path towards business deliverables, under tight deadlines Sound quantitative and analytical skills
Ability to think both tactically and strategically
Problem solving skills- with the ability to develop solutions tailored to customer
Process orientation and the ability to define inputs, process steps and outputs

Leader Resume Examples & Samples

50% - Strategic Planning
50% - Strategic Development
BS in Engineering, Physical Science, or Supply Chain/Business; MBA preferred
Optimal candidate will have 7+ years of combined supply chain and technical experience in the pharmaceutical/biotechnology field
Regulatory and compliance experience preferred
CPIM, CSCMP, APICS certifications preferred

DSR Affluent Team Leader Resume Examples & Samples

Experienced in leading sales team
Possess excellent interpersonal skills and good presentation skills, good in verbal and written English
Added value if candidate has broad networking with big companies

Client & Market Development Leader Resume Examples & Samples

Galvanising the team, in line with the vision of the London region leadership
Lead the London region CMD team, focusing on driving an integrated approach to market, aligned to the region’s growth strategy
Revenue growth
Enhanced relationships and networks
A distinctive brand experience
Works with the London leadership to define, qualify and prioritise the needs for CMD support and services in line with business planning and growth strategy
Has a particular focus on growing revenue opportunities for the region and its partners
Provides expert advice on the most appropriate method for driving revenue, growing client relationships and improving market profile, and is accountable for ensuring that quality and brand values are always upheld
Provides leadership, direction and professional guidance to the London region CMD team to ensure an integrated approach to market and that all activity is aligned to the region’s markets strategy
Develops and interprets market intelligence (from market research, competitor intelligence, client feedback, post decision reviews etc) to help shape the London region’s market and business strategy
Monitors and manages the London region’s CMD budget; prepares plans and forecasts for future budgets
Ensures appropriate return on investment measures are in place for CMD activity to evaluate the effectiveness of activity and advise the business regarding future planned spend
Drives and supports the embedding of the PwC Experience, including Pursuit principles, across CMD and the London region
Works with the CMD capability leaders to resource and develop the London CMD team to ensure that the right resources and skills are available to deliver an appropriate service to the firm
Ensures the alignment of individual objectives with business priorities and strategy
Works closely with colleagues from other regions/ parts of CMD to join up market propositions and simplify the firm’s approach to market

Broking Leader Resume Examples & Samples

Recognized as expert in field
Technical knowledge of insurance contracts/structure
Knowledge and understanding of marketplace
Strong leadership and mentorship skills
Must possess an insurance broker's license

Senior Team Leader Resume Examples & Samples

Superior knowledge of lending procedures and related applications CARt-OLBB-OLMS is an asset
The successful candidate should possess a minimum 2 years people management experience in an Operations environment
Must demonstrate the ability to independently lead a diverse team through Performance Management related tools/open routines such as goal setting Observational coaching & team meetings
Good understanding of HR policies and procedures

Continuous Improvement Leader Resume Examples & Samples

Manage AMFMS ACE Coordinator direct reports
Lead matrixed team of ACE Pilots and support initiatives to enable the organization to meet the deployment goals for ACE
Drive improvement of foundational ACE/Continuous Improvement principles, including 5S, Standard Work, and Process Improvement
Facilitate the annual Policy Deployment Planning process and monthly reviews for AMFMS
Educate and train leaders and employees on ACE tools and other continuous improvement methods and processes
Ensure ACE tools (e.g. Relentless Root Cause Analysis) are used across the organization to reduce lead times and the cost of poor quality and improve product first pass yield and on-time delivery
Facilitate strategic Kaizen Events, including Value Stream mapping, 3P, Cell Design, and Macro Planning
Drive the organization to recognize and attain best in class performance and processes through benchmarking activities inside and outside of the UTC businesses
Support Lean Transformation, including the linkage of the product value streams from the customers back to the suppliers. This includes manufacturing cell design, material presentation, takted material delivery, and establishing pull systems with suppliers to minimize inventory and prevent missed delivery
Select a function
Administration
Airline Pilot/Copilot/Flight Engineer
Analyst
Business Development
Commerical and Industry Relations
Communications
Co-Ops/Interns
Customer Service
E-business
Engineering
Environment, Health & Safety
Facilities
Field Service Operations
Finance
General
General Management
Government Relations
Hourly
Human Resources
Information Technology
Internal Audit
International Trade Compliance
Legal
Management
Marketing
Operations
Other
Procurement
Program Manager
Project Manager
Quality
Research/Development
Sales
Strategic Planning
Supply Chain Management

Sector Knowledge Leader Resume Examples & Samples

Works ongoing with the Sector Leadership and the Sector & Accounts Operations Leader to identify and validate which accounts and solutions require knowledge management support
Approximately 10+ years of professional experience with a minimum of 5 years’ management experience
Understanding of the use of social tools in an enterprise environment would be an advantage
Has robust knowledge of the CPR sector and its trends and drivers
Understanding of the knowledge agenda and services in a professional service environment
Is a strategic thinker, able to drive the Knowledge strategy knowing when to refresh it or change course as appropriate
Can spot a great ‘story’ behind information and data points on what EY is delivering to clients; is able to create a powerful narrative around EY’s solutions or client work as examples that can then be leveraged internally and externally
Builds and maintains strong, trust-based relationships with key leadership; uses these relationships to focus on developing world-class knowledge management practices that meet business needs
Demonstrates strong people leadership skills, including delegating, coaching and defining expectations; embracing and leading change and motivating others

Client & Market Development Leader Resume Examples & Samples

Galvanising the team, in line with the vision of the Midlands regional leadership
Lead the Midlands region CMD team, focusing on driving an integrated approach to market, aligned to the region’s growth strategy
Works with the Midlands leadership to define, qualify and prioritise the needs for CMD support and services in line with business planning and growth strategy
Provides leadership, direction and professional guidance to the Midlands region CMD team to ensure an integrated approach to market and that all activity is aligned to the region’s markets strategy
Develops and interprets market intelligence (from market research, competitor intelligence, client feedback, post decision reviews etc) to help shape the Midlands region’s market and business strategy
Monitors and manages the Midlands region’s CMD budget; prepares plans and forecasts for future budgets
Drives and supports the embedding of the PwC Experience, including Pursuit principles, across CMD and the Midlands region
Works with the CMD capability leaders to resource and develop the Midlands CMD team to ensure that the right resources and skills are available to deliver an appropriate service to the firm

Leader Resume Examples & Samples

50%: Act as primary liason with CMOs
MS with 10+ years of experience in the bio/pharmaceutical industry or BA/BS with 15+ years of experience
Thorough knowledge of global GMP regulations and guidance
Aseptic fill operations experience in the pharmaceutical/biologics field
Experience within a project team (preferably involving external partners)
Strong communication, presentation and analytical skills

Short Term Go Share Change Leader Resume Examples & Samples

Analytical mindset to identify and analyze issues and generate ideas
Ability to influence people in a highly-matrixed global environment
Output-oriented and results-driven mindset
Strong written and verbal communication skills to influence leadership
Working knowledge of basic tools such as MS Excel, PowerPoint, etc

100

Wealth Management Market Leader Resume Examples & Samples

In support of the overall WMG strategic direction develops, recommends, and executes a detailed business plan with goals and objectives for assigned market. Responsible for achieving all WMG goals in the local market
Provides WMG market leadership by closely aligning with RBG regions and provides a direct relationship with regional and branch leaders from the RBG to help ensure successful implementation and communication of WMG strategies and products. Provide same leadership alignment with regional and local CBG and NFG leaders
Oversees the appointment of PCAs to new and existing clients, including the facilitation of the cross-sell relationship management teams (PCAs, trust, investment, retail banking, commercial banking, etc.) 4a. Individually coordinate all WMG team member activities in local market
Represents BOW Wealth Management as primary WMG contact for all external entities. Represents WMG to local media and participates in community and business functions/groups to ensure a positive image for the bank within designated region
Establishes, communicates, and achieves service goals and standards, ensuring communication and comprehension by all staff in a specific market. Prepares weekly monthly and other periodic reports for management and others as needed
Individual PCA Responsibilities - a) Acts as the main point of contact for very high end net worth clients for Wealth Management. b) Demonstrates strong business development skills by acquiring profitable client relationships with high income / net worth clients of Wealth Management. c) Responsible for identifying client needs and ensuring needs are met by utilizing Investments, Insurance, Daily Banking, Credit or Other relevant products, in connections with client's tax, legal, and estate planning professionals. d)Expands client portfolio through referrals to Trust Officers, Portfolio Managers, BWIS Representatives, Real Estate, Tax and Estate Officers. e) Responsible for following up to ensure all banking services provided to clients exceed their expectations. f) Expands and builds relationship with clients by proactively monitoring client's portfolio. g) Provides clients a high level of consultative financial advice by using the full range of banking products and services designed for the affluent/high-end private customer needs
LI-AS1
Bachelor’s Degree in Business required
Master’s/Advanced Degree in Business preferred
6 to 8 years of specialized wealth management experience, such as in the fields of private client advisory, trust administration, investment management. Minimum of 2 to 5 years of brokerage experience
Minimum of 2 years of supervisory or managerial experience

101

Device Development Leader Resume Examples & Samples

Provide project and technical leadership on cross functional teams for devices through clinical development, product registration and commercialization. Create design control elements to comply with medical device regulations
Lead the execution of design verification and validation activities. Develop statistically sound design verification protocols, analyze results and write reports
Establishing and fostering strong collaborative relationships with external design/development, manufacturing partners and service providers
Define user needs, develop product requirements and specifications. Build and maintain project and design history files
Lead or assist in deviation, complaint and failure investigations
Establish and maintain detailed project plans, define risks and recommend contingency plans as required. Develop detailed project plans
More than 10 years experience in the field of medical device or combination product development and commercialization is required
Minimum of 5 years leading projects
Experience in developing and commercializing FDA regulated devices / combination products under Design Control regulations
Experience with injection system development a plus
Working knowledge of CAD software (ex: solid works)
Knowledge of industry standards (ex: ISO, AAMI, ANSI)
Strong hands on technical leadership skills with a track record of delivering new products to market
Strong communication skills (written and verbal), including experience presenting in front of multidisciplinary audiences, is desirable
DFSS certification is highly desirable

102

Senior Team Leader Resume Examples & Samples

Set and communicate goals to teams and individuals
Monitor and assess performance, conduct performance evaluations and discussions, provide on time and on point coaching
Motivate and empower employees to maximize individual as well as collective results
Encourage and stimulate creativity and innovation, and recognize and reward high contributors
Demonstrate RBC values at all times, live by, promote and instil essentials of client care, and incorporate Diversity for growth and innovation
Foster open communication and encourage sharing of best practices
Provide Subject Matter Expertise and initiative support for Business and Direct Drive initiatives as well as centre activities and groups
Identify, develop and/or support efforts that target operational efficiencies, cost reduction and/or risk mitigation
Ensure full compliance at all times with RBC Code of Conduct, Guiding Principles, and Privacy policies
Strong leadership and people management skills, with a proven ability to attract, develop, mentor and retain top talent while managing lower tier performers. As well as the ability to guide staff through periods of rapid change, high workloads, challenging business needs and partner expectations
Strong operational mindset, with highly developed analytical and problem solving abilities and a lean thinking bias
Excellent knowledge of all registered and non-registered investment plans / accounts

103

Sector Knowledge Leader Resume Examples & Samples

Works ongoing with the Sector Markets Leader and the Sector & Accounts Operations Leader to identify and validate which accounts require KA support
Manages sector-aligned Knowledge Advisors and coordinates with Analysts in the sector, including for people processes and issue resolution
Experience working within a health care organization (i.e. health system / provider, insurer or association) or supporting such an organization at a professional services firm
Professional service industry experience, client-serving and / or business development experience
Possesses a full understanding of all EY Knowledge services, and a robust understanding of the firm’s service offerings, and the ability to articulate the value they can bring to the business
Has a strong understanding of the assigned industry and hot topics
Confidence to present knowledge topics in a clear, comprehensive and compelling manner to internal and external audiences
Advanced skills in Word, Excel and PowerPoint, Lotus Notes

104

Cell Leader Resume Examples & Samples

Provide leadership and direction with emphasis on team building through daily toolbox meetings, effective communications, and in developing an efficient team that is responsive to production requirements and change
Establish work schedules taking into account customer requirements, resource availability, and other priorities
Work proactively to address issues and engage the workforce in achieving cell goals
Communicate to peers requirements at supporting process to ensure smooth process flow
Hold employees accountable while maintaining a key working relationship
Ensure World Class safety culture is maintained and respond to all EH&S requirements promptly
Ensure full involvement in ACE continuous improvement initiatives - utilize ACE tools to improve production, performance, and reduce scrap, rework, and repair
Control quality, productivity and process flow to meet MRP requirements while ensuring a high level of customer satisfaction

105

KYC Team Leader Resume Examples & Samples

Responsible for direct supervision of minimum of 10 Transaction Processing Specialist
Assigning of work queues managing and prioritizing workflows
Training, Development and Performance review of direct reports
Monitoring of Daily Performance dashboard versus Goals
Setting Quality Assurance /Control mechanisms to ensure Processing Accuracy
Emerge as a Subject Matter Expert in the process
Adherence to Risk and Controls Agenda
Be a Customer Service Champion
Graduate with around 3 to 4 years of experience, including Data Processing and People Management
Good working knowledge of all MS Office applications particularly Word and Excel
Effective Time Management skills
Ability to collaborate, partner and work in a team environment
Knowledge of Account Opening and Maintenance processes in Consumer and Business Banking
Proactive approach towards issue identification, tracking of root cause and issue resolution
Knowledge of Regulatory guidelines relevant for Consumer and Business Banking

106

Qc Team Leader Resume Examples & Samples

6 + years' experience working in a Healthcare manufacturing environment - ideally part of which would be in the pharmaceutical or biopharmaceutical sector
Prior experience in leading or co-ordinating a team
Operational experience of quality laboratories in a fast moving manufacturing environment
Detailed knowledge of quality management systems
Effective technical knowledge of pharmaceutical plants
Knowledge of requirements for cGLP, pharmacopoeial methods and stability
Full understanding of relevant quality and compliance regulations
Able to manage projects to plan/budget
Effective facilitator
Good communication skills at organisation, team and individual levels

107

Client Management Leader Resume Examples & Samples

Externally recognized as an Industry and Account expert and considered a thought leader
Previous experience in the High Tech, Communications, or Media industries
A minimum of 10- 15 years of demonstrated experience leading and managing an Industry within the services outsourcing industry, preferably with the last 3-5 years within a specific Account with P&L responsibility
Excellent long-term client management experience
An excellent reputation of partnering with internal constituents, partners and other service providers
A proven track record of managing an Account team and revenue pipeline and a track record of structuring solutions that meet financial objectives
A track record of achieving aggressive business and operational goals within a matrix environment
Strong organizational skills; the ability to create an effective strategy; the passion to direct, organize, prioritize, and motivate a team around that strategy and vision
A demonstrated open, collaborative leadership style; capable of inspiring a team despite the changing opportunities dictated by the client environment, the services industry, and from within Xerox
Position requires experience with US and international based clients
Strong customer references; a successful record of managing and enhancing client relationships

108

Quality Team Leader Resume Examples & Samples

Oversee the daily activities of the functional quality organization engaged in inspection activities, both in the shop floor inspection activity as well as calibration of inspection equipment. Instruct staff in quality control and analytical procedures. Ensure that adequate resources are in place for compliance while maximizing the capacity of the quality staff. Work with production control to schedule work and establish priorities. Maintain applicable QC metrics
Monitor the performance of quality control systems to ensure effectiveness and efficiency. Proactively lead in the development and effective implementation of robust processes to drive toward zero-defect quality performance. Facilitate initiation and closure of QN's for non-conforming material
Communicate QMS matters to all relevant organizational departments, outside vendors, or contractors. Oversee the compliance of products and processes supporting business objectives while serving as a customer advocate to ensure that customer requirements are met
Coordinate with relative functions to ensure understanding of customer requirements and expectations. Coordinate activities related to utilization of CMM inspection method, train inspectors on use, oversee development of programming and validate results

109

Market Leader Resume Examples & Samples

Responsible for instilling the BB&T Mission, Vision and Values within the branch team
Responsible for coordinating efforts to ensure BB&T client service expectations are delivered
Responsible for sales management and revenue generation within the branch. Provide quality leadership, encouragement and guidance to all branch personnel, while ensuring clients receive superior client service quality
Responsible for execution of BB&T’s sales process within branch through BB&T supported sales processes and other Community Bank initiatives
Make proactive daily contact with clients and prospects either by phone, in-person (including, active lobby engagement using Plan-it to determine optimal times) to identify additional client financial needs, initiate client relationships, and attract and retain new client households
Initiate, direct and participate heavily in outside retail and small business client development and in-house marketing programs. Responsible for branch prospecting for new consumer and small business households, as well as providing additional solutions that will expand existing household relationships
Participate in civic, government, professional, business and community affairs, associations and groups to solicit and develop new consumer and small business households for the branch. Promote BB&T’s positive public image in the community
Responsible for consumer and small business loan performance within the branch pertaining to growth, profitability and quality
Responsible for balanced growth, servicing and profitability of Bank’s deposit products
Through execution of the Consultative Sales and Service process, ensure all branch personnel proactively and aggressively market non-credit services (e.g. Payment Solutions, Insurance, Merchant, Wealth, Investments and Payroll)
Responsible for providing leadership and coaching to all members of the branch sales team to ensure maximum performance and attainment of personal goals and improvement plans
Responsible for staffing branch team to include: hiring, goal setting, performance reviews and ratings, salary reviews, promotional transfers, terminations and training
Responsible for coordinating with Area Operations Officer to ensure internal controls are maintained with a proper emphasis on operational risks. Maximize operations efficiently by managing non-interest expenses
Proactively lead, manage and actively participate in consultations with the Teller Supervisor, in personnel- related duties to the Tellers, including
Bachelor’s degree or equivalent education and related training
Two years of financial services experience
One year of leadership experience
Demonstrated ability to provide leadership and to handle multiple priorities under time constraints
Strong interpersonal, sales and relationship management skills
Strong written, verbal and communication skills
Demonstrated proficiency in basic computer applications such as Microsoft Office software products
Ability to travel, occasionally overnight
Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration and applicable NMLS background check
Bachelor’s degree with a concentration in business, accounting, finance or banking
Completion of BB&T’s Retail Academy within six months of employment in this role
Graduate of BB&T’s Leadership Development Program

110

Senior Qualification Development Leader Resume Examples & Samples

People management: the ability to manage, motivate, develop and recruit people
Technical expertise: the ability to use judgment in understanding what makes for accreditable qualifications and valid and reliable assessments
Influencing others: the ability to gain others' support for ideas, proposals, projects, and solutions
Analytical thinking: the ability to tackle a problem by using a logical, systematic, sequential approach
Decisiveness: the ability to make accurate difficult decisions in a timely manner
Building collaborative relationships: the ability to develop, maintain, and strengthen partnerships with others inside or outside the organisation who can provide information, assistance, and support
Organisation and planning: the ability to establish a systematic course of action for self or others to ensure accomplishment of a specific objective. Set priorities, goals, and timetables to achieve maximum productivity

111

Cell Leader Resume Examples & Samples

Select a function
Administration
Airline Pilot/Copilot/Flight Engineer
Analyst
Business Development
Commerical and Industry Relations
Communications
Co-Ops/Interns
Customer Service
E-business
Engineering
Environment, Health & Safety
Facilities
Field Service Operations
Finance
General
General Management
Government Relations
Hourly
Human Resources
Information Technology
Internal Audit
International Trade Compliance
Legal
Management
Marketing
Operations
Other
Procurement
Program Manager
Project Manager
Quality
Research/Development
Sales
Strategic Planning
Supply Chain Management

112

Inclusiveness & Flexibility Leader Resume Examples & Samples

Consult and develop strategies with BU leaders, partners, Americas Executive Board members and Talent Team leaders, to develop strategic plans for diversity and flexibility. These plans should support business needs
Help shape strategy for and implement key People quality and growth processes and initiatives, especially in relation to inclusiveness and flexibility
Discuss and review strategies, approaches, program materials and communications from other COEs. These should embed inclusiveness within the firm and align messaging with priorities
Develop, implement and advise on policies, initiatives and programs to attract, retain and promote a diverse workforce/promote flexibility, and to promote the use of diversity to grow our business
Develop and execute inclusiveness learning and development programs for employees and managers
Attract, motivate and develop staff
Prepare the annual budget for assigned program(s)/project(s), and track expenditure to operate within approved guidelines
Identify and select appropriate change management tools for firmwide culture transformation, where this relates to diversity/flexibility
Represent diversity and flexibility within and outside the firm, with a specific focus on external diversity conferences and organizations
Help identify priorities for diversity and flexibility
Review program materials and communications from the Inclusiveness COE
Develop internal and external networks to use your functional knowledge throughout the firm
Gain a strong understanding of key business and financial drivers that determine the firm's success. Find ways to incorporate firmwide diversity and flexibility initiatives
Assign projects and tasks to project managers and/or direct reports, and supervise and review the completion of these tasks
Review the performance of subordinate professional staff
Develop an understanding of the firm's business and culture
Bachelor's degree in a related discipline or equivalent work experience
Minimum of 10 years related experience
Strategic and conceptual thinking skills
Extensive knowledge of inclusiveness and diversity and flexibility including gender, ethnicity, disabilities, generations, lesbian, gay, bisexual and transgender issues
Understanding of Equal Opportunity Employment (EEO) laws
Ability to interpret EEO data and reports
Consulting skills
Influencing skills
Change management/organization design knowledge
English language skills - excellent written and verbal communication

113

Client Management Leader Resume Examples & Samples

Externally recognized as a Pharma & Life Science Industry and Account expert and considered a thought leader
A minimum of 10- 15 years of demonstrated experience leading and managing a Pharma Industry client(s) within the services outsourcing industry, preferably with the last 3-5 years within a specific Account with P&L responsibility
Strong customer references; a successful record of managing and enhancing client relationships Education
An undergraduate degree is required, and an advanced degree is desirable / Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail to / / accommodations@xerox.com //./ /

114

Enterprise Crisis Management Leader Resume Examples & Samples

15+ years experience in managing and leading multiple projects and team members
Strong verbal and written communication skills, with an ability to influence management to change existing practices
Ability to analyze and resolve problems; action-oriented with ability to make decisions and function effectively in stressful situations
Knowledge of IT operations and familiarity with disaster recovery operations
15+ years of experience in developing and implementing business continuity and crisis management/response programs to include 10+ years of risk evaluation and control, business impact analysis, business continuity and crisis management strategy development, emergency response and operations, design and administration of disaster exercises and drills, and development and implementation of technology and business process recovery strategies or related experience
Master's degree or other certification (Disaster Recovery Institute (DRI) or Certified Business Continuity Planner (CBCP)

115

Value Stream Leader Resume Examples & Samples

Provide total cell / group leadership in the attainment of goals with respect to safety, quality, cost, production and compliance. Improve as well as maintain business goals with concentration on customer satisfaction
Direct process / product improvement programs and provide process method excellence throughout the organization. Ensure to enhance quality as well as reduce waste
Utilize external and internal voice of the customer (VOC) or market feedback analysis to evaluate or enhance processes. Track and pareto turnbacks, and implement RRCA with Mistake Proofing and validation
Ensure communication of key business / customer issues to employees
Execute Standard Work through work with Manufacturing Engineering to develop standard operating procedures ( SOP ’ s) for core processes
Pursue state of the art technology and processes to enhance product/process producibility and delivered quality requirements. Work closely with internal Quality Manager to support initiatives
Execute data mining and evaluation pertinent to quality process enhancement related to Value Stream metrics. Develop and maintain business metric packages and be prepared to report monthly on performance
Select, hire, train, develop, and provide ongoing leadership and direction of assigned personnel. Ensure entire team staff is resourced, supplied and managed to attain strategic objectives
Develop team in the use of lean activity planning as well as execute these plans through the use of Continuous Improvement tools
Track the flow of critical/hot parts from suppliers manufacturing shop from the raw material phase, to the manufacturing process, and onto the shipping dock
Develop daily status reports and communicate the results with site leadership daily
Communicate potential shipping delays including identifying root cause with suppliers on delays and establish recovery plans to bring shipments back on line through e-mail, phone communications, eliciting assistance from Purchasing Manager, requesting on-site support, etc
Support Operations/ MRO expedite efforts for "On Time" part deliveries
Support and follow all rules/guidelines/standards set by EHS, Quality, and CI functions as set by your leader and position

116

Qualification Development Leader Resume Examples & Samples

Design: Define fitforpurpose qualification structures and associated assessment models, which form the blueprint for the finished product. It is the Qualification Development Leaders’ responsibility to calculate costs for the development including internal development time and external costs such as writer fees
Development: Lead on the development of qualifications, utilising the technical expertise of colleagues across the business, to produce fit-for-purpose qualifications and sample assessments according to the design brief, which inspire teachers, engage learners and enable progression
Project Management:
Time Ensure that projects are delivered to time. It is business critical that qualifications and sample assessments are made available to teachers at the appropriate time in the academic calendar to enable our customers to effectively plan and deliver our qualifications.
Cost – Manage the budget for projects, ensuring that development costs are accurately budgeted for and managed costeffectively
Quality – Ensure that projects operate within Pearson’s Quality Management systems, and that all qualifications and sample assessments developments follow departmental quality assurance processes, in order that they be fit-for-purpose and regulatory compliant, commercially attractive, assessable and operable. Maintaining the standard of Pearson’s qualifications is central to the role of a Qualification Development Leader
Management Information: Ensure that all MIS data, related to ongoing projects, is up to date to enable the status of all projects to be reported accurately. Providing the visibility required at all levels of the business that supports successful project delivery

117

Engine Center Production Test nd Shift Cell Leader Resume Examples & Samples

Provide leadership and direction with emphasis on team building through daily toolbox meetings, effective communications, and in developing an efficient team that is responsive to production requirements and change
Hold employees accountable while maintaining a key working relationship
Ensure World Class safety culture is maintained and respond to all EH&S requirements promptly
Ensure full involvement in ACE continuous improvement initiatives - utilize ACE tools to improve production, performance, and reduce scrap, rework, and repair
Control quality, productivity and process flow to meet MRP requirements while ensuring a high level of customer satisfaction

118

Continuous Improvement Leader Resume Examples & Samples

Work with cell/site/value stream leaders to identify and prioritize improvement initiatives to achieve business results using best practices process management tools (SIPIC, Thermostat, Impact Maturity analysis, MFA, QCPC, etc.)
Interpret and assist with the implementation of ACE criteria
Partner with site leaders to drive ACE initiatives and transformation activities while improving overall KPIs and performance
Educate and train leaders and employees on ACE tools and other Continuous Improvement (CI) methods and processes (MFA, 5S, TPM, etc.)
Plan, lead and facilitate ACE events for facilities within scope
Provide regular direction, coaching, training and mentoring to a team of ACE Pilots
Work with departments to identify key processes and improvement opportunities
Collaborate with employees on reduction process lead times, improving the cost of poor quality, first pas yield and on-time-delivery
Manage the execution of periodic formal assessments to gain and sustain ACE Silver and Gold certifications
Lead and participate in benchmarking activities inside an outside of Replacement components
Conduct internal gap analysis and assessments
Interface with external customers to collect and report MFA
Interface with WHQ ACE office and provide accurate reports upon request or via standard updates
Maintain and update site thermostats
Manage the ISO certification process for Replacement Components and ensure completion of follow-up actions and requirements

119

Continuous Improvement Leader Resume Examples & Samples

Lead and manage the ACE Gold transformation process resulting in complete factory transformation by the end of 2018
Institutionalize a lean continuous improvement and six sigma mindset while successfully leading major projects
Responsibilities will range from strategic planning through tactical execution in accordance with ACE Criteria 12.2 and program directives
Train, coach and develop site employees utilizing lean principles, continuous improvement methodology, project management & business integration skills
Lead and deliver large, complex transformation initiatives that identify, design, and implement creative business solutions and technological improvements throughout the value stream
Provide service excellence by identifying and resolving key business issues
Assist with development and implementation of shop floor management systems and layered process audits to sustain improvement results
Manage ACE/Lean communications to various levels of the organization resulting in timely, concise updates on projects, events, training and transformation progress

120

Team Leader, Alternative Investments Resume Examples & Samples

Assign task to the securities operations support staff. Organize the work, set short-term priorities, monitor all activity, and ensure timely and accurate completion of the work
Provide input into the performance management process and staffing decisions
Assess security operations daily/weekly for the proper prioritization of work. Prepare an on-going schedule of assignments, noting deadlines and status. Reassign staff resources to meet deadlines. Train new staff members
Perform the work of the unit, serving as backup where volume or absence warrants
Review various security instruments ensuring data is accurately recorded. Inform team members of errors uncovered in review process and instruct staff on correction of problems
Work with client and staff in own unit and other areas regarding questions, problems, or special procedures relating to the processing of securities
Ensure that security processing procedures are kept updated and current for the unit, communicating changes to appropriate areas
Maintain technical knowledge of securities operations in order to resolve unusual and complex problems
Provide on-going communication with manager regarding production status and staff performance
Provide on-going management, government, and/or status reports regarding security transaction processing
Respond to internal and external inquiries from partners, providing guidance and solutions
Identify errors affecting accounts, making necessary corrections as needed, and follow through until corrections are made
Verify that all data has been updated and inputted accurately, assuring that client data and/or reports can be mailed within scheduled timeframes
Provide assistance to manager on an as needed basis. (Eg. Train new India staff personnel; update procedures, …)
Work efficiently and effectively under time-sensitive constraints, in a team-oriented environment

121

Transition & Solutions Leader Resume Examples & Samples

Manage relationship with GSS leaders and their stakeholders
Lead a global team based in key GDN locations
Understand and translate enhanced or new requirements into a solution approach, and develop a solution with clear value proposition to secure a buy-in from stakeholders
Facilitate the necessary sign off of the proposed solution with Service Function, GDN Operations and stakeholders
Collaborate as a key member of the GSS/GDN leadership team to support the new stakeholder engagement cycle during the pre-transition period
Build and lead world class solutions and transition team to support GDN growth
Provide thought leadership and promote best industry practices
Manage transition pipeline and resource planning
Manage transition toll gate reviews and ensure all transitions are delivered within agreed budget and timeline
Collaborate with GDN Operations colleagues to ensure all transitions are signed off by relevant leaders, and service continuity is enabled through GDN Operations
Build and innovate a practice that can be leveraged by wider EY
Value proposition development within the standard GDN framework, including finance, risk management and IT
Solution configuration/architecture aligned with the GDN shared services and location strateg
End to end transition management responsibility aligned within the endorsed transition methodology
Superior ability to develop relationship with new stakeholders, maintaining lasting, productive working relationships with GSS customers and GSS Leaders will be a key aspect of this role
Strong ability to develop people and build a world class leadership bench will be an important aspect of this role

122

Senior Team Leader Resume Examples & Samples

Saturday's between 07:00 - 15:00 when required
Between 07:00 - 23:00 when required
Accountable for leading/coaching and development of employees, ensuring a high level of employee commitment and capability through focused collection routines
Responsible to manage a team of 10 direct reports by providing superior leadership and guidance related to collection recoveries
Proactively assesses obstacles and identify opportunities to improve overall team performance
Liaison for third party collection agencies and service partners
Knowledge of Collections procedures and all related applications such as TS2, CACS, Client View and CollectionHighways would be concerned an asset
Strong organizational skills and the ability to work independently with minimum supervision
French would be concerned an asset

123

Client Management Leader Resume Examples & Samples

Manage P&L’s ranging from $40-$300 Million
Conducting SWOT analysis, evaluating resource requirements, and planning for stakeholder engagement
Participate in end-to-end sales process from lead generation through deal approval
Design of multi-capability solutions proposed during the sell services process
Conduct acceptance reviews
Improve and maintain customer satisfaction through timely resolution of issues and communicate customer satisfaction results with the firm. Work with bid teams and effectively engage proposal management activities
Review operational results regularly and take necessary actions to meet and exceed P&L, OP, and sales quotas
Escalation point between customers and matrix conflicts
Manage organization within a matrixed model; developing strong relationships with capability leaders
Represent XS as an Industry thought leader Attributes
Strong Industry and Account expertise building strong relationships with C level operations executives
Leadership in client service; adept at managing client relationships and client satisfaction
Strong relationship building and selling ability
Client focused leader with a high level of credibility
Experience with matrix management leading through influence
Strong sponsorship internally with Services and with Corporate leaders
Strong customer references; a successful record of managing and enhancing client relationships Education An undergraduate degree is required, and an advanced degree is desirable

124

BPM Developer Leader Resume Examples & Samples

Understand the problem
Design sustainable solution
Implement that solution
IBM BPM Playback Development Methodology
Practical knowledge of data structures
Understand Business Entity Life Cycle approach, and how business entities are related to process and business objects
BPMN
Process Modeling Pattern
Process decomposition
Workflow versus service composition
Understanding of SQL syntax
Working experience with XML, XSLT, HTML and JavaScript
Process and Service Development
User Interface Creation
Integration Development: basic web service integration
Process Performance Tracking
BPM Deployment and Architecture
Organize process assets into toolkits
Model and implement events: message, timer, exception,.
Simple Java
HTML, HTML5, CSS3
Dojo
Ajax mechanism and principals
Coach and coach views
At least 4 years experience in BPM Developer
Spanish: Fluent

125

Problem Management Leader Resume Examples & Samples

Demonstrated experience leading IT projects and producing metrics, measurements and trend reports
Experience communicating with IT/business leadership regarding strategy, direction and changes to initiatives
Bachelor’s Master’s Degree in Business Administration, Information Technology or a related field
Experience in ITIL aligned Problem Management and Problem Analysis methodologies
Experience managing major change initiatives or continuous improvement plans
Broad technical knowledge, including understanding of complex technical infrastructure, including mainframe, network, and open systems
Master’s Degree in Business Administration, Information Technology or a related field
ITIL and/or PMP certification

126

Division Leader Resume Examples & Samples

8 - 10 years of total full time work experience, including relevant banking experience with emphasis on Customer Service operations in a leadership role
Previously managed at least a 80-100 person customer service call center
Knowledge of U.S. banking regulations is preferred
Graduate or comparable education; MBA is a plus

127

Identity Access Management Leader Resume Examples & Samples

Minimum 5-7 years of experience implementing and/or operating an Identity Access Management program or components
Experience designing and implementing automation via scripts, programs, and utilities
Strong hands-on experience with Windows 2008-2012, Active Directory, Powershell and MSSQL
Ability to understand and perform data manipulation on database tables, views, flat files, or common data structures (JSON, XML, CSV, etc)
Ability to understand API documentation and scope appropriate tools and infrastructure to utilize API functionality built in to enterprise software and systems
Clearly articulate specifics surrounding data flow requirements, attribute manipulation, and field types in order to join data between multiple systems
Hunger to learn new technologies, scripting/programming languages, share best practices, and contribute to the broader shared knowledge of a global infrastructure and security team
Experience with ServiceNow is a plus
Ability to self-organize, prioritize activities independently, create documentation and reporting
Ability to manage a team of peers and interface with business and technology stakeholders
Ability to manage stakeholder expectations in the delivery of projects
Actively collaborates and commits to success of others and pitches in when necessary to support team success
Thinks both tactically and strategically
Enables creative solutions by stimulating ideas through discussion and collaboration
Able to work on multiple activities at the same time, organizing and prioritizing as needed to accomplish goals
Manages uncertainty well – able to assess and act with good enough but imperfect or incomplete information
Strong written and oral communication skills with the ability to explain technical ideas to non-technical individuals at any level

128

EH&S Leader Resume Examples & Samples

Develop strategies in support of the Business Unit’s goals and objectives relating to safety and environmental protection. This position will work closely with the Business Unite Executive Leadership committee to include global considerations in the formulation of these strategies
Develop and institute policies and procedures to ensure Business Unit safety and environmental protection strategies are executed across all sites through functional leadership to the onsite EH&S professionals
Provide management counsel to those managers and line managers responsible for safety and environmental protection on a local or regional level. Such counsel will include remedial or preventative programs tailored to local and regional needs
Ensure management information systems and measurement criteria provide a meaningful basis for program evaluation
Establish effectiveness standards and benchmarks to aid in evaluations across the Business Unit
Counsel and advise the Business Units worldwide operations to effectively implement programs leading to minimization of occupational injuries and elimination of violations of safety and environmental regulations, as well as the reduction of the associated costs with these incidents
Act as a principal interface for the EH&S programs within the Business Unit and UTC
Create customer confidence through project performance, good will and timely customer dialog
Maintain a presence at Business Unit sites during various phases of projects and programs, as well as an established travel schedule to ensure that site visits are completed per the requirements
Lead development processes toward achievement of a technically compliant, reliable easy to use product intended for public use
Integrate contemporary development tools into new product development and manufacturing processes
Identify and integrate risk reduction activities into the overall program plan for the Business Unit, by working within individual sites to ensure integration and alignment across the business

129

Client Leader Resume Examples & Samples

10 years plus IT solution sales experience, with a strong Public Sector background
Bachelor's Degree
English: Fluent

130

Product Services Leader Resume Examples & Samples

Managing functional and technical aspects of IBM Commerce B2B product implementation & services delivery
Finding new business development through new services opportunities within existing and new accounts
Ability to operate independently, deal with ambiguity and make decisions and guide the team without compromising the mission goals
Build, develop and sustain strong network within the organization and influence services pipeline in-making
Have prior cost center management and services operations management experience
Proven organization building, people management skills with high retention track record
Proven communication and interpersonal skills
Ability to articulate the vision and inspiring senior product/technical practitioners
Negotiates skillfully in tough situations with both internal and external groups
15 Plus Years
At least 7 years experience in B2B Integration Product Services

131

Transformation Leader Resume Examples & Samples

Drive transformation efforts across G&A functions
Outreach to emerging outsourcing practices, consultation on model, and assist in the build and deployment
Collaborate with finance leaders to evaluate shared services models and locations for optimization
Build an outsourcing playbook for use Twitter-wide. Establish a community and training to drive consistency in approaches across the company
Partner with functional business leaders to build and maintain an global process roadmap and governance process
Develop a community across peer organizations and best-in-class suppliers to share best practices across functions
Bachelor’s Degree and at least 8 years of experience in global transformation efforts
Extensive skills in business partnership, negotiation, and supplier management
Demonstrated experience deploying process excellence and streamlining business processes
Capabilities in building outsourced functions for a global team across various functions

132

Area Leader Resume Examples & Samples

Establish and maintain effective communications/interaction with all other Departments, including but not limited to engineering, quality assurance, maintenance, HR and material control support groups in order to achieve established targets
Conduct all business activity in a professional manner consistent with the positive leadership practices of building trust, empowerment, and competitiveness, with emphasis on personal responsibility
Plans and directs the utilization and use of all equipment and manpower to achieve the most effective results
Be responsible and accountable for meeting Presstran and departmental targets and goals
Monitors and adjusts inventory balances as required, investigates inventory problems and implements solution to source
Participates in personnel requirements planning, overtime scheduling, co-ordinating lay offs, etc
Co-ordinates preventative maintenance with tool room/maintenance depts. and production planner
Promotes/recommends continuous improvement suggestions including environment, people, processes and equipment/machinery and ensures departmental CI's are implemented
Co-ordinates the movement of quarantine material/parts/scrap upon disposition by material buyer/quality assurance
Follows and adheres to requirements of current customer quality and environmental management systems standards
Supports supervisors in compliance with: the Presstran Health and Safety/Ergonomic/Environmental program/procedures; the Occupational Health and Safety Act and Regulation for Industrial Establishments and other relevant Codes and Standards; and participates in performing regular workplace inspections; ensures corrective actions; leads investigation in serious/critical incident/accidents
Proficiency in Microsoft Office (specifically Excel, Word)
Ensures fairness to direct reports, and encourages and participates in the Open Door Resolution Process for employee relation issues
Teach, coach and mentor Supervisors for succession planning and enhancement of Leadership knowledge and skills
Effectively builds and fosters teamwork within the department
Performance Management - teaches, coaches and mentors employees to meet company expectations
Conducts performance appraisals informally or formally as required and ensures performance appraisals are completed for all employees
Ensures employees are trained or certified, as required and participates in training programs as required
Participates in the monthly Departmental meetings
Develops and maintains peer relationships
Equivalent to completion of high school and a minimum of 5 years of leadership experience
Certificate from a post secondary institution in a related field considered a definite asset e.g. Industrial Relations
Must possess human relations skills and maturity of judgement
Must possess time management, leadership, communication, organizational and presentation skills
Skill gained by experience - over 5 years

133

Production Readiness Leader Resume Examples & Samples

Prioritize and complete production readiness assessments
Assess capacity at suppliers across all programs
Manage single points of failure and material changes that will impact sourcing decisions

134

Client & Market Development Leader Resume Examples & Samples

Operating as the leader of the Yorkshire & North East region CMD team, focusing on driving an integrated go-to-market strategy, aligned to the region’s strategy
Generating leads and meetings for partners within the region, particularly across areas where the region’s strategy is to grow market footprint
Building profile and relationship development opportunities for the practice, to grow regional revenues
Works with the regional leadership to define, qualify and prioritise the needs for CMD support and services in line with business planning and growth strategy
Has a particular focus on generating leads and opportunities across new and existing clients, and growing revenue for the region and its partners
Provides leadership, direction and professional guidance to the regional CMD team to ensure an integrated approach to market and that all activity is aligned to the region’s markets strategy
Develops and interprets market intelligence (from market research, competitor intelligence, client feedback, post decision reviews etc) to help shape the region’s market and business strategy
Monitors and manages the region’s CMD budget; prepares plans and forecasts for future budgets
Drives and supports the embedding of the PwC Experience, including Pursuit principles, across CMD and the Yorkshire & North East region
Works with the CMD capability leaders to resource and develop the local CMD team to ensure that the right resources and skills are available to deliver an appropriate service to the firm
Graduate calibre with a proven track record of developing and implementing a full range of marketing & business development strategies and activities (ideally within a professional services environment)
Strong knowledge of business/market development and lead generation techniques, with proven experience of delivering against agreed targets
Experience of developing and implementing marketing and business development strategy matched to commercial objectives
Experience of managing multiple senior level relationships
Excellent influencing and powerful communication skills
Proactive with a positive ‘can do’ approach
Self starter able to work effectively as part of a ‘virtual team&#8217
A sound business understanding as well as being commercially and risk aware

135

Senior Team Leader Resume Examples & Samples

Responsible for driving an increase year over year in overall team results as measured through established service quality standards (e.g.: Client Service Commitments, Service Partner surveys, client care surveys etc.)
Responsible for Driving Cost Efficiency and maintaining annual cost increases below 2.0%
Takes leadership oversight of client care and/or service partner issues as a priority; resolving at source where possible, promptly and accurately. Ensures action plans are put in place to mitigate identified process or knowledge gaps
Utilizes Coaching Routines to maximize individual employee contribution and achievement of service quality standards and business objectives
Builds and leverages relationships, collaborates with sales and service partners and/or third party vendors as applicable
Accountable for the successful implementation of initiatives supporting the business strategy
Supports National Office sales/service partners in the implementation of new processes/initiatives within the team through testing and just in time training
Ensures adherence of Operations Risk, Compliance, Privacy, Safety and Soundness, and AML policies, processes and procedures as per Folio guidelines to mitigate operational/credit risk
Ensures that proper measures are in place and employees are held accountable for Doing it Right the Frist Time (measured by team escalations, defect reporting, team sundry losses)
Assists Department Manager in the management of the Business Planning process, ensuring discretionary limits and delegated authorities fall within plan
Effectively provides leadership to the business (measured by % of team members with development plans, employee opinion scores in the categories of employee engagement and immediate manager scores)
Demonstrated strength in people management, with a focus on growing and building talent
High degree of interpersonal effectiveness, professionalism and communication skills/behaviors – both written and verbal
Ability to achieve business results while dealing with complexity, ambiguity and change
Learning agility and openness to broadening experience
Clear team player mindset enabling successful partnering and collaboration with others to drive results
2-4 years of leadership experience

136

Production Readiness Leader Resume Examples & Samples

Assist the commodity value stream managers to improve supplier performance
Support commodity value stream managers during customer reviews
Assist in supplier development activities

137

Emeia Performance & Development Leader Resume Examples & Samples

As EMEIA Performance and Development Leader, represent our largest Area in global discussions on strategy, process and significant technology decisions
Lead and contribute to Executive Layer work streams aimed at transforming our performance management process and practices(e.g. 10° program, Senior Manager Career Journey, and other future state PMDP initiatives)
Lead EMEIA execution of initiatives, primarily through the EMEIA PMDP network, which raise the bar and embed leading practice, supported by clear and effective communications
Operate as a focal point for advice and leading practice transmission across key networks such as the regional PMDP network and EMEIA service line people teams, as well as within the Executive Layer
Work with the People Infrastructure team to ensure the planning and provision of effective PMDP-related training, support and reporting
Manage and counsel the Supervising Associate who project manages PMDP and supports EMEIA Partner Matters on GPPM

138

Project & Development Services West Coast Leader Resume Examples & Samples

Bachelor’s degree in Engineering, Architecture or related field; Master’s degree preferred
8-10 years directly related experience in an engineering/construction project accountability role or 10 years equivalent combination of experience in an advisory and/or engineering supervisory capacity
Exceptional client relations, client management, and consultation skills
Proven leadership ability, administrative ability, technical background and project responsibility experience
Software competency: Microsoft Project and Excel
Chairs and schedules meetings, prepares agendas, develops and maintains master project budgets and timelines as required for each project and project phase to ensure overall project objectives and client needs are met
Assists in the selection and contracting process of consultants and construction teams as necessary for each project Integrates the impact of other Project Management and Cushman & Wakefield components, including brokerage, building operations, mechanical, etc as they relate to each project and project phase
Reviews and approves requisitions, change orders and other invoices associated with the project

139

Comaas Development Leader Resume Examples & Samples

Innovative thinker who can visualize and evangelize across the group what is the power of integrated communications within our product offering
Lead a small team of agile software developers for the eBay Classifieds Group, with a lead technology role and overall responsibility for a 24x7 communication service that powers our local classifieds businesses
Define, design, and implement a complex, distributed and highly available communication service spanning multiple communication protocols & capabilities
Advise and on-board local businesses to the new central communication service and lead tier 2 support for local businesses
Lead agile scrums to ensure that your developers are delivering what your business and product team requires, with good quality and scalable code
Hands on role to translate business and product requirements into a development project with good design, great code, and quality results
Work with your business and product on planning and scheduling projects
Proactive, taking incomplete requirements and actively seeking to fill the gaps
Identify project risks and make recommendations to reduce those risks
Provide mentorship to your developers in design, coding, and testing techniques
Monitor, guide, and rate your developers on their work performance and coach them on their career progression
Nurture and promote expertise, innovation, and a passion for our classifieds businesses and technology platform
Work with your team and other teams to shape culture, define process, and deliver new technology as needed
Work with your site operations and QA to deliver quality projects and high availability of your service

140

Trust Team Leader Resume Examples & Samples

Day to day mangement of a small team of Trust Officers
Responding to requests from clients, outside professionals and RMs for execution of transactions or provision of information and clarification
Responding to requests from accounting and control departments for information and clarification about accounts or related administrative issues
Identifying and highlighting issues or problems that could pose a risk to the corporation of financial loss or damage to the corporation’s reputation and franchise
Maintaining fiduciary documentary files according to guidelines and procedures so as to ensure that legal, fiduciary and record keeping responsibilities are performed and that there is evidence thereof
Ensuring that the corporation’s data base system contains accurate and up to date information
Understanding the basics of trust and corporate accounting in order to review and approve financial statements and to classify transactions accurately for accounting purposes
Maintaining the profitability of the corporation through timely and accurate rendition, collection and reporting of fee billings
Maintaining the security of clients and corporation information by ensuring that all original and sensitive documents are appropriately filed or vaulted in accordance with corporation policies and procedures
Sound understanding of trust and company law and being able to recognise and analyse basic legal and accounting issues, to apply basic legal and accounting principles to such issues and to seek decisions, directions or guidance from senior Management when needed
Has a sound knowledge of fundamental trust law, company law and administrative practice
Has a fundamental knowledge and understanding of investment instruments and credit concept
Has a fundamental knowledge of banking products and how they are used in the overall management and administration of wealth
Easily reads, understands and analyses trust and corporate documentation
Ability to determine appropriate course of action of usual transactions, occurrences and events in accordance with general legal and administrative requirements
Ability to identify and anticipate risks occurring in the day to day administration
Ability to analyse and evaluate basic investment summaries, accounting statements, banking and banking products related documentation
Above average ability to communicate both verbally and written in a concise and coherent manner with attorneys, clients and RMs etc..addressing or conveying issues, challenges, opportunities arising in the ordinary course of business
Ability to interact, cooperate and work through issues with team members, RMs and clients
A degree (or equivalent experience) and/or professional qualification preferably STEP /ICSA
Exceptional candidates who do not have the requisite qualification but have a sound knowledge of Trust may also be considered

141

Market Provider Management Leader Resume Examples & Samples

Bachelor’s Degree in Business or a related field
Comprehensive knowledge of Microsoft Word, Excel and Access
Proven experience in Provider Relations
Attention to detail, excellent problem solving skills
Collaboration/ Facilitation experience with various levels of the organization internally required
Master’s Degree in Business, or related fields

142

Run / Walk Leader Resume Examples & Samples

CPR and First Aid certifications preferred, but required prior to start
Bachelor's degree or pursing a degree in fitness/exercise is preferred
Running experience preferred
Must comply with site’s Influenza (flu) Vaccination Policy by providing documentation of vaccination prior to the first day of work
Knowledge of the mechanics of proper form for running and walking
Knowledge of proper sport-specific exercises
Ability to provide corrective assistance and motivation
Strong interpersonal skills
A passion to empower others in the pursuit of health and fitness goals

143

Pursuits Leader Resume Examples & Samples

Take a leading role in the qualification of potential pursuits requiring Business Development/FSO Pursuits Team support to ensure resources are focused on the appropriate priority clients, across all service lines, both prior to and during the formal pursuit process
Devise the relationship development action plan to ensure appropriate contact is made with all decision makers and influencers using the whole EY network
Lead the development of the pursuit strategy by ensuring the client team fully understand the client needs and can clearly articulate the benefits of the EY solution and our value proposition
Manage the BD support team taking responsibility for all aspects of sales support provided during a pursuit, including the client team members involved, the Communication and Pursuit Strategist and graphic designer to ensure all deadlines are met and the BD contribution is properly understood and measured
Take an active role in managing and challenging the client team dynamics to ensure the ‘A’ team is properly presented to the client including personal style, subject matter expertise and credentials
Be a subject matter expert, leading exponent and user of the firms’ ‘Sales Excellence’ knowledge, skills and tools including Miller Heiman, Tracom and Focused Team Engagement Economics within the Account Management Framework
Lead or support client interviews to ensure the team fully understands the needs and decision making criteria of the client, the EY solution and why we won or lost a pursuit
Deliver or participate in training to up-skill the client and/or BD teams in pursuit best practice using the EY ‘Sales Excellence’ tools and methodologies
Where appropriate, lead or participate in client meetings to ensure the BD function is taking a leading role in winning revenue
Conduct one to one and team coaching sessions to ensure the team fully understand the client needs, the EY solution and can clearly articulate their role, experience and credentials in a convincing, winning manner
Contribute to the engagement economics decision to ensure the appropriate pricing options are challenged and positively articulated providing a return for the firm and value for the client

144

OTC Team Leader With English & Dutch Resume Examples & Samples

Oversees local Collections activities according to policies and procedures
Liaises with all involved parties to make sure processes are integrated in the overall OTC flow
Manage effectively designated team work-flow to achieve targets set
Act as an escalation point for the team where a decision is need on difficult accounts
Build strong relationships with key customers to ensure the end goal of target achievement is reached
Monthly reporting of SLA and KPIs
To “people-manage” specific team – involving all aspects of Human resources including, coaching, counseling, mentoring, motivation, corrective action and concern resolution, development and appraisal – to achieve and maintain optimal performance levels
Provide senior management with timely and accurate reporting that captures forecasting, performance trend metrics and actionable management information
Ensure strict adherence to internal and Sarbox controls
Minimum of 2 years Credit and/or Collection related management experience in international markets
High level of English and Dutch
Relationship management experience
Resilient under pressure and able to quickly adapt to unforeseen work demands
Demonstrate a target focused orientation
Customer focused orientation

145

Citiphone Team Leader Resume Examples & Samples

Lead, develop and coach your team to be responsible for providing a remarkable customer service to our customers as well as selling a range of Citibank products and services
Set high expectations of desired behaviors for yourself and your team and role model these in the way you conduct your business
Effectively use a range of recognition and reward tools to motivate your team to achieve
Discuss the development needs of each team member and take the appropriate actions to ensure staff are able to fulfill their job requirements and realize their full potential
Develop effective partnerships with internal Citibank staff and departments and use innovation, initiative and persistence to achieve improvements in the customer service operations
Recruit new team members who possess the skills to fit within the current business needs
Apply appropriate performance management processes and techniques to align to the company standard
Respond to issues highlighted by your teams feedback and work to create a positive, effective and inclusive customer service and sales culture
Ensure the team is aware of all relevant Citibank policies and procedures, and government legislation, and promote staff compliance with such requirements
Ensures an understanding of the business and personal benefits of a safe and fair workplace
The ability to use your initiative and work under minimum instruction
Well developed logistical, problem solving and decision making skills
Advanced interpretation and analysis skills
The ability to apply relevant commercial judgment to business decisions

146

Sector Knowledge Leader Resume Examples & Samples

Develop the knowledge plan for a sector working closely with the global sector leadership team and support the development of an integrated knowledge plan; coordinate with the Sector Cluster Knowledge Leader to align cross-domain priorities and opportunities
Lead a globally dispersed, high performing team of sector-aligned Analysts and Knowledge Managers in regard to recruitment, resource management, performance management and counseling
Monitor and manage request pipeline and analyst time against priorities; adjust and reallocate for greatest value and impact
Understand the priorities and challenges of the sectors, with deeper understanding of the needs of the principal sector and advise how knowledge programs, platforms and initiatives can add value, support the sectors’ business objectives and enhance performance and productivity
Proactively engage sector leadership with unique viewpoints; participate in key strategic planning activities, identifying knowledge opportunities and priorities
Input M&E sector needs into the development of the overall knowledge strategy, sharing best practices, driving synergies and consistency across sectors and, where possible, avoiding duplications
Initiate, develop and oversee the implementation of innovative knowledge management programs for the sector that address their ongoing needs. Include measurements so that value can be monitored and discussed with sector leaders, working closely with the Analytics & Measurements team
Collaborate closely with Service Line Knowledge Leaders to ensure the service line priorities for the sector are understood and fully supported by appropriate knowledge solutions, including co-created content and resource alignment and specialization
Collaborate closely with Knowledge Services leaders on the sectors’ content standards, performance metrics, collaboration and communication tools and training needs
Ensure that a consistent set of EY Knowledge products and services is executed effectively and with impact in the sector
Be responsible for continuous improvement of service standards and activities identifying and encouraging opportunities to learn and innovate
Provide input into a development plan to build and enhance the competencies and skills of the team
Build awareness and adoption of knowledge programs and tools among EY practitioners using a network of sector and knowledge resources enabling practitioners to adopt leading practices, processes and technologies
Understands the business vision and aligns it with key knowledge strategies and solutions
Decides how to align resources in a way that delivers the maximum value to the business, ensures that objectives are achieved and knowledge support is implemented in an effective way to achieve the desired result in line with the integrated knowledge plan
Identifies and manages the stakeholder relationships that enable objectives to be achieved and ensures that relevant considerations are addressed with the appropriate stakeholder
Understands the firm’s go-to-market strategy and service delivery models, how core business services support the business, and how knowledge analytics and measurement enables exceptional client service and high performing teams
Understands EY Vision 2020 and Knowledge Transformation, and ensures key knowledge R&I activities are aligned to them
Deep knowledge and understanding of the sector’s trends and drivers, the priorities and needs of EY’s clients (primary sector industry experience an advantage)
Ability to build credible, expert relationships with senior partners including the sector leadership team and GCSPs
Ability to lead and drive transformational change by engaging with and building strong, trusting relationships with stakeholders around the world
Demonstrated strategic leadership capabilities, managing globally dispersed, virtual teams and global programs
Ability to direct a team and create an environment which supports generating and sharing creative ideas and solutions
Understanding of and desire to strive for technical excellence in knowledge management
Understanding of the business and demonstrated commercial acumen using commercial language that presents knowledge activities in the context of business objectives
Ability to demonstrate strong written and oral communication skills to talk about knowledge programs in a clear, compelling manner with a professional/executive presence
Strong organizational and project management skills
Oversees performance management for the Analysts and Knowledge Managers aligned to the sector
12+ years of professional experience with a minimum of 7 years management experience
Deep sector understanding either from within the industry or consulting type role
Professional service industry experience or client-serving experience preferred

147

Asset Servicing Team Leader Resume Examples & Samples

Claims are sent on a consolidated basis at contract level per security. Claims are issued by email or through Equilend
Ensuring that all claims are set up correctly on our core system and issued to borrowers in advance of pay date
Ensuring that all unpaid claims are chased within two, four and six days and all unpaid claims > eight days old are escalated to the trading desk
Ensuring that third party custodian clients are paid in line with agreed SLA
Ensuring that exposure to borrowers and overdraft costs are kept to a minimum and proactively addressed – particularly during peak dividend season
Ensuring that processing errors are fed back to the various processing teams as and when these arise and that appropriate CAPs are put in place to prevent re-occurrence
Conducting regular monitoring, review, feedback and communication of performance levels with the team
Ensuring time-sensitive duties are promptly completed
Ensuring all escalations are dealt with in a timely manner
Having a clear understanding of our client needs e.g. timely and accurate processing, reporting and quick response times
A proven track record of no less than 5 years in the Securities industry would be required
Previous experience in process design would be an advantage
Experience of securities lending business would also be an advantage
A good understanding of operations processes and key control requirements is necessary
Willingness to learn and remain open minded about new challenges
Knowledge of a range of Citi service offerings; high level understanding of the department processes and systems in addition to Microsoft Office (Excel, Word and PowerPoint)
A passion for personal development

148

Team Leader Scoring Center Resume Examples & Samples

Report Assembly: Assembly the reports in the correct order and the appropriate folder (White, Green, or Rose) quickly and accurately
Identify Errors: While assembling reports into folders, spot check the data on the reports for errors. Need to be familiar with all the different types of reports and how they should be laid out. Identify any irregularities and report them to supervisor for further review
Multi-Task: Become familiar with QC, packing, and shipping to assist other members of the team to facilitate processing the order in the time allowed. Requires a full understanding of the back-end process of Blue Box. Maintain appropriate levels of inventory to avoid work stoppage
Wireless Barcode: Enter pertinent information into the Percon gun to track the status of the order as well as your performance

149

Kitting Team Leader Resume Examples & Samples

Comply by safe working practices at all times
Use cooking batch sheets to pull all necessary ingredients for a soup into the kitchen
Work with the cooks to ensure the kettles are always at the appropriate levels
Work with the prep room supervisor to acquire missing ingredients
Perform routine checks of facility for non-compliance and report them to your supervisor or manager
Manufacture quality products efficiently within the time and quantity parameters
Coordinate with the kitchen team leaders and prep room leaders to stay ahead of the schedule
Take charge of reporting ingredient shortages to team members and work alongside the prep rooms to hold off on soups when ingredients have run low
Ensure the braising room stays ahead of the kitchen by bringing braised ingredients to the room ahead of scheduled cook time to avoid down time in the process
Hand over shift to the other shift's team leader
Print batch sheets and any paper work when needed
Follow GMP's
Ensure clean and organized production area at all times
Report downtime to supervisor or maintenance in a timely manner
Communicate and update all relevant parties of any issues or changes
Monitor all waste
Manage employees work schedules, breaks and tardiness
Conduct team brief with kitting team
Manage and develop kitting teams
Take leadership with new employees and temporary labor
Encourage and push colleagues to challenge the status quo and strive for continuous improvement
Take instruction from supervisors and higher ups
Ability to work all scheduled shifts, on time
Excellent interpersonal skills needed for working in a team environment
Proven track record in safe working practices
Food manufacturing experience preferred
Experience working in temperature controlled settings
Experience with perishable items
Able to interact and communicate with the supervisors and team members
Able to read and understand English
Passion for food and high quality

150

Fcd-emm-team Leader Resume Examples & Samples

Be a subject matter expert
Responding immediately to adverse performance
Handle escalated calls and resolve complex issues involving fraud transactions and evaluating risks
Opening fraud or loss cases as necessary and ensuring that case files are accurate and complete with all appropriate dispositions and detailed notes
Prepare monthly team performance reports; quality reports and analyst scorecard summaries
Be a project/initiative resource to help improve processes and optimize performance
Management responsibility when the Team Leader is unavailable
Organize/conduct business audits and communicate updates to ensure regulatory, legal, bank and audit requirements are met
Following standard procedures and action
Communicating internally and with Risk Management when a fraud or suspected fraud is discovered
At least 12 months in current job and process
Latest Performance Management Central (PMC) rating of Meets Expectations. Basis will be both at the point of application and transfer
Not within the prescriptive period for attendance and/or behavioral- related corrective action (written warning and above)
Not in any Performance Improvement Plan (PIP) at the time of application and prior movement to the role
Willing to cancel projected leaves while on training

151

Loans & Agency Team Leader Resume Examples & Samples

Agency services for all syndicated loan products originated from Corporate Finance and Financial Markets
Agency services for all syndicated trade products managed by the Loans & Agency team
Management of team including objective setting, training and input into reviews
Responsible for handling work in accordance with departmental desk operating instructions (DOI's) within agreed time scales and where required to create further DOI's
Responsible for all Structured Trade Finance, Export Credit Finance, Syndications, New York, Project Export Finance, Structured Export Finance transactions
Book and manage new drawings, rollovers, rate fixing, repayments and prepayments in accordance with the deal summary together with Loan and Trade Documentation
Ensures covenants are handled effectively in accordance with DOI's documentation is received and, if delayed, chased and reported in accordance with DOI's
Ensuring Account Bank and similar roles are processed in accordance with DOI's and Finance documentation
Ensures work produced by the team and checked is accurate and of high quality
Ensures queries are responded to promptly with a high degree of professionalism
To understand the key drivers of the facility agents position within the transaction and its interactions with the Borrower, Syndicate & other Finance Parties
To escalate client feedback, near miss, error, operational loss or gain to your line manager at the earliest
Creating and maintaining key relationships with the borrower, syndicate, other finance partiers, internal origination teams
Responsible for minimising nostro/ sundry and suspense breaks and for investigating breaks through to closure
Understanding of key bank policies and procedures that affect the role including nostro/sundry/suspense, FATCA tax, Operational Risk, Fair accountability, and all other key group policies and procedures affecting the role
Understanding of the departmental business drivers and the governance parameters L&A operations work within such as service level agreements
Provide input on team objectives. Provide coaching, training and mentoring as required. Identify development areas and provide regular feedback to staff via 1-2-1's
Support the ongoing development of L&A's operating procedure and systems
Maintain departmental reporting in a timely manner and participate in such meetings as set by your manager and the department
Responsible for ongoing self development as agreed with your line manager including the completion of mandatory training courses
Plus any other process undertaken or required project in the department and as determined by your line manager and the wider businesses supported

152

Sector Knowledge Leader Resume Examples & Samples

Develop the knowledge plan for a sector working closely with the global sector leadership team; coordinate with the other Knowledge Leaders in FS to align cross-sector priorities and opportunities
Understand the priorities and challenges of the sector, and advise how knowledge programs, platforms and initiatives can add value, support the sectors’ business objectives and enhance performance and productivity
Input sector needs into the development of the overall knowledge strategy, sharing best practices, driving synergies and consistency across sectors and, where possible, avoiding duplications
Collaborate closely with functional leaders in EY Knowledge on the sectors’ content standards, performance metrics, collaboration and communication tools and training needs
Deep knowledge and understanding of WAM sector trends and business drivers, the priorities and needs of EY’s clients in this sector (WAM sector industry experience an advantage)
Ability to build credible, expert relationships with senior partners including the sector leadership team and account partners
Deep WAM sector understanding either from within the industry or consulting type role an advantage if the functional specialism is KM and a must-have if the functional specialism is analysis

153

Watson Client Engagement Leader Resume Examples & Samples

At least 5 years experience in selling and delivering strategic value for Enterprise customers. Have lead complex sales engagements through to closure of $1M+ deals
At least 5 years experience in building long term, mutually productive client relationships with CXO level executives across business units and managing project budgets and forecasting
At least 5 years experience in selling and delivering strategic value to Enterprise customers - including business case development, procurement cycles, funding requirements and organisational hierarchy
At least 5 years experience with proven metrics in a performance based environment with multi-million dollar sales targets
At least 5 years experience leading and closing multiple $1M+ deals either as a consultant or within industry - preferably both
At least 5 years experience with a delivery team through the entire life cycle including analysis, design, development, testing and deployment on complex strategic solution initiatives
Please note that there is a 50% travel requirement with this role

154

Optimization Leader Resume Examples & Samples

Align with Humana’s Integrated Care Strategy, with a personal commitment to lead clinical service projects and operations with a keen focus on quality of care and optimal outcomes for our members
Assume responsibility for multiple clinical projects and initiatives designed to increase enrollment, expand markets, influence HEDIS/Stars scores, and align with CMS compliance requirements
Build relationships with business leaders across key segments; successfully work across boundaries in a highly matrixed organization to understand the interdependencies of clinical care with business initiatives in Senior Products, Pharmacy, Provider/Network Development and Engagement, Innovation, and Consumer/Clinical Data Analytics
Develop performance improvement strategies for clinical service operations, with specific goals for quality and outcomes
Focus on innovative strategies and opportunities which support the P&L goals for Clinical Care Services
Lead, coach, and instruct process owners and improvement teams in the definition, documentation, measurement, analysis, improvement and control of clinical/operational processes
Develop resources to help operationalize specific clinical care practices which are repeatable and aligned with the science of behavioral economics. Collaborate with analytics functions to project how process improvements will impact clinical quality/outcomes and cost of care
Represent Humana as a progressive thought leader on Health Care Reform initiatives and our approach to improving our health care system. Drive and support initiatives to position Humana as a leader in helping people achieve lifelong well-being
Ensure successful execution of attracting, developing, motivating, and retaining talent
2 or more years of progressive experience within a role focused on developing and deploying resources which improve clinical services and outcomes
Prior experience within a corporate matrix environment, developing collaborative relationships between centralized functions and field-based operations
Demonstrated experience in using clinical analytics to influence the improvement of service quality and cost
Regular executive-level interface/communication experience, with demonstrated ability to present strategic plans, progress reports and showcase key “wins” for Humana
References who will speak to key leadership competencies including cross-functional collaboration, influence, passion, vision, emotional intelligence and other Humana “cultural fit” requirements for our executive leaders
Prior experience in health plan operations, finance, provider relations, member services, and compliance would be beneficial to this role
Operations leadership experience within Medicare, Medicaid, Duals would be beneficial to this role
Flexibility to accommodate regular travel (approximately 40%)
Commitment to recruiting and developing diverse talent to meet the dynamic business requirements of the market
Bachelor’s degree required, with a preference for education in multiple disciplines including Finance, Clinical Quality/Analytics, Health and Wellness, and Behavioral Economics

155

Service Team Leader Resume Examples & Samples

Conduct ACD/MIS for management review; perform analysis of call arrival patterns to establish staff scheduling and adjustments
Perform Supervisory Principal functions including but not limited to investigation of trade errors and escalated issues
Continually build and develop internal network of business professionals across various service / business / product areas across Citi
Participate in Continuity of Business exercises to maintain disaster preparedness
Series 24 General Securities License required, or 9/10 equivalent
Series 7 & 63 also required

156

Industry Leader Resume Examples & Samples

Working with healthcare providers to
Drive Pre sales
Sales
Client relationship
Delivery of projects
Managing the P&L for the portfolioIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status

157

Product Development PMT Leader Resume Examples & Samples

Responsible for on time delivery of all program milestones
Will work with internal and external suppliers to ensure on time, high quality part availability for the Verification Prototype Build
Support identification of design / manufacturing solutions for identified compatibility issues
Support the weekly Business Plan Review (BPR) process by submitting weekly BPR 1 pagers and updating the company websites with the latest information
Launch Leader for the Body Exterior (stationed at the assembly plant for approximately 9 months)
BS/Engineering
Minimum of 5 years of Management experience in Engineering
Master’s degree in Engineering
Excellent communication and Presentation skills required as well as the ability to work effectively in cross functional teams
"Whatever it takes" mindset

158

Change Management Leader Resume Examples & Samples

Design, develop and implement change management strategies and plans for multiple projects
Identify all employees affected by the various changes and develop targeted change management plans
Partner with project leads to document the desired state in terms of changes to people, process, technology and cultural impact by target group
Coach sponsors and change agents in their roles in change
Perform/assess stakeholder analysis identifying potential project impacts/risks
Identify and anticipate organizational challenges and/or resistance; develop risk mitigation plan
Partner with communications team, corporate communications and / or marketing to develop communication content and channels appropriate by target group
Manage internal change agent network responsible for communicating changes within the organization and collecting feedback information
Partner with HR on managing changes to the targeted groups
Ensure activities are managed in a timely and high quality deliverables
Manage the change management plan timeline, deliverables and issues / risks
Managed the changes that affect multiple target groups to ensure proper sequencing and clarity of priorities
Provide regular status updates on change management to executive leaders, project sponsors, project managers, team members, etc
Partner with training to develop required skills and training needs for each change
Participate in Trustmark Companies Managed Change program to build skills in organizational change management across the Enterprise
10 years demonstrated experience with change management on a variety of projects with varying levels of complexity required
Bachelor's degree required, Master's degree preferred
Demonstrated experience in successfully leading the design and implementation of Change Management strategies required
Certified in La Marsh Global Managed Change™ or similar methodology highly preferred
Strong business acumen in service businesses representing process changes and / or technology changes
Possesses knowledge and experience in end-user training strategy
Possesses knowledge of business process reengineering and various system development lifecycles
Ability to learn quickly, creating internal partnerships, promoting collaboration and recommending strategies that fit the culture and business model
Strong presentation, verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to all levels of management including senior leaders
Ability to effectively manage multiple competing priorities with high attention to detail
Possesses strong analytical skills, good listening skills with ability to effectively coach and mentor others
Must be able to lead by influence
Ability to make decisions at the project team level and properly escalate those decisions that cannot be resolved on a timely basis
Demonstrates working knowledge with MS-Office suite of software applications and tools, including: Microsoft Word, Excel, PowerPoint, and MS-Project, MS-Outlook

159

Digital Transformation Leader Resume Examples & Samples

Base knowledge of the W3C’s Web Content Accessibility Guidelines v2.0
Exposure to current tools used by people with disabilities (screen readers and other assistive technologies)
Experience with accessibility evaluation and validation software
Understanding of input and output modes used by people with disabilities
Familiarity with compliance requirements - state, Federal, international

160

Wlth Svcs Team Leader Resume Examples & Samples

7 years experience in managing successful sales and client delivery teams and personal track record of successful selling of investment and/or credit products, along with a full range of personal financial services to affluent client groups
Undergraduate degree in business administration, accounting, or finance
Demonstrates ability to drive a strong sales and service culture through active leadership and management including goal setting, coaching, motivation, recognition, consequence management, and performance monitoring
Demonstrates a solid understanding of personal financial planning and the inter-relationship of the specific disciplines (i.e. investment planning, insurance planning; retirement planning, income tax planning; and estate planning)
CFP or similar designation
Credit experience
Word, Excel and Power Point skills

161

Sky Team Leader Resume Examples & Samples

High integrity
University graduate with 2 year or above supervising experience in banking, sales or client service environment. Call center experience is a plus
Knowledge of banking investment & Insurance products, and related operations and procedures
Goal oriented and able to work under pressure
Good working attitude, strong sales-driven and persuasive
Good interpersonal, communication and people management skills
Knowledge on compliance and security policies and procedures. Familiar on financial market and economic trend
Proficiency in both spoken & written English
Successful candidate need to fulfill both internal & external license requirements

162

Wintel Team Leader Resume Examples & Samples

Experience of leading and managing others including recruiting and carrying out all associated HR functions for a team of specialist engineers
Knowledge of project work and methodologies, ideally gained through involvement in complex high profile projects in the broadcast sector
Experience of Senior Management liaison and should be familiar with presenting information of a complex technical nature to a variety of audiences
Substantial experience fault finding in complex system and network infrastructures
Detailed knowledge of all core Microsoft technologies from an architecture and administration perspective (Active Directory, LDAP, Windows Server 2008/12 & Windows7 operating systems, clustering, DFS, DNS/DHCP, PKI infrastructure)
Detailed knowledge and experience of deploying and supporting VMware platforms
Experience using and administering SCCM for build/image deployment, application packaging/deployment and OS patching
Detailed knowledge of Application delivery via Citrix platforms
Detailed knowledge of Backup and Restore systems, i.e. Veeam, Symantec Backup Exec
Significant demonstrable experience scripting in PowerShell, Vbscript and Shell
Experience of supporting and administering MS SQL Servers
Experience of Client liaison, including acting as a Technical representative in meetings with a Client’s technical and non-technical staff
Experience of supporting and administering ADFS implementations
Experience with AWS, OpenStack and/or other cloud PaaS solutions
Experience administering Microsoft SharePoint 2010/13
Technical experience of SAN Technologies, storage hardware and configuration
An understanding of ITIL and experience working in a change controlled environment
Managing third party vendors

163

Team Leader Profit Protection Team Resume Examples & Samples

To score emails across all markets using an internal evaluation process
To score chargebacks and incorrectly cancelled orders using an internal evaluation process
To compare internal evaluation to customer evaluation and to provide feedback to Team Leaders
To capture current quality development areas and feedback to Team Leaders
To identify training needs or process changes to improve the customer or advisor experience and to share with Team Leaders
The ability to multi task and flex your approach depending on business priorities
Proven previous experience in a Profit Protection role
Good PC and typing skills (Microsoft packages)
Flexible approach to cope with a fast changing environment
Constructive approach to giving feedback and ideas to improve experience

164

CC Team Leader Resume Examples & Samples

Provide both leadership and management skills to foster an enthusiastic, inclusive, and efficient work environment
Partner with support teams to achieve department service level goals
Complete five to seven quality call reviews per month for each team member to support coaching and ensure adherence to corporate and department policies
Provide timely and effective communication to team members to ensure awareness and commitment to department and corporate initiatives
Ensure regulatory requirements are met for team members
Maintain personal files for employees for effective record- keeping
Partner with branches and district management to support client focused solutions to complex issues
Demonstrate a mastery of critical systems, product knowledge and policy knowledge to support the development of a team member
Two to four years of e-mail /chat experience
Minimum 1 year supervisory experience
Proven ability to effectively performance manage
Superior coaching skills
PC proficiency, use of Microsoft Office suite (Word, Excel, PowerPoint, Access) including Lotus Notes

165

Product Control Tem Leader Resume Examples & Samples

Monthly and quarterly reporting and balance sheet substantiation
Understanding & analysing daily P&L exceptions
Day to day team management
LIMK1*
5+ years of relevant experience in Finance (financial control, fund accounting, accounts payable, derivatives operations, middle office, etc.)
Prior leadership experience desirable

166

Senior Team Leader Resume Examples & Samples

Continually seek and find opportunities to achieve operational excellence and inspire this within your team
Support and encourage the production team to embrace continuous improvement and lean projects
Seek out opportunities within the production team to make changes in a collaborative way and use the lean techniques to create improvements
Establish a learning culture and seek opportunities to encourage multi skilling as per skills matrix/ training options
Encourage and support Assistant team leader and team leader development creating sustainability
Define, create and develop solutions to identify the root cause to problems to avoid future occurrences and develop this practise within the production teams
Ensure the production team including Team Leaders are performing at appropriate skill level to meet the production plan, identify future training needs and ensure training/coaching is carried out to maintain operational efficiencies
Create and maintain team spirit/morale within team and across IM to achieve a common goal
Create within the production team a strong connection of the product and to the Brand
Establish role model behaviours within Team Leaders so they display the company values and support corporate and internal manufacturing policy and objectives
Embed within the production team good knowledge and passion about the Brand
Collaborate with others to enhance team-work and create a connected culture
Escalate operational issues to the Production Management
Adhere to H&S policy and procedures, take appropriate action to escalate when required and work in collaboration with site safety officer
Establish and embed a team culture to create engagement
Encourage a connected culture within the production team and the wider internal manufacturing teams
Embed effective partnerships with the Technical and Quality Department to identify the required standard and construction method for each product, ensure all teams and operators comply with required standards and monitor accordingly
Effectively manage team leaders, maintaining a high standard of communication through team briefing, consultation, employee reviews and one to one performance conversations

167

Hospice Team Leader Resume Examples & Samples

5+ years of related work experience
BSN
Solid Hospice background
Solid documentation and assessment skills

168

District Team Leader Las Vegas Resume Examples & Samples

Possess the ability to lead by example and deliver “Our francesca’s® Promise” to the sales team and all guests within all boutiques in the district
Prepares boutique teams to balance guest experience with necessary operational tasks
Ability to consistently travel to boutiques within a geographical area

169

Division Leader Resume Examples & Samples

Strong MIS skills - Proficient in MS Word, Excel, Access, PowerPoint
Strong analytical bend of mind with good logical reasoning abilities
Strong interpersonal skills at both verbal and written communication
Demonstrated ability to contribute significantly in strategic business partnerships
Demonstrated abilities in process migrations and sustaining high performance standards
Strong decision making ability
Strong customer focus
Strong concepts of leadership competencies, displays ownership, accountability and proactive ness
Possess' strong problem solving, time management, analytical and organizational skills
Keen business acumen with focus on customers
Knowledge and working of Credit Bureaus would be an added advantage
Previous experience in Card Services and Collections would be an added advantage

170

Settlements Team Leader Resume Examples & Samples

Responsible for the delegation of all tasks
Ensure all tasks are contained within daily
Responsible for ensuring that Settlements
Provides hands-on training to
Ensure a pass rating achieved
Demonstrate a detailed workingknowledge if Settlements
Ability to review and resolve complex issuesworking under pressure meeting challenging deadlines
Customer Service experience would bepreferred
Excellent planning and organisation skills witha flexible approach to work
Effective verbal reasoning and numericskills (Essential)
Good keyboard skills to include MS Excel andability to learn systems used within the business
Experience in working with MultipleCurrencies
Knowledge and understanding of workingwithin a regulatory Environment
Demonstratedleadership and team-building qualities and the ability to motivate a team
Providetraining and coaching to team members as and when required
Interpersonal (relationship building, respectful, problem solving and understanding)
Communication (listening skills, oral communication skills, information sharing and writtencommunication skills)
Self-management (adaptability, integrity, learning and trust builder)
Motivation (closure and result seeking)
Organisational Knowledge (current knowledge, knowledge andunderstanding)
Client Service and Quality (quality, relationship building and clientsatisfaction)
Administration (coordination, execution, planning and time management)

171

Disbursement Team Leader Resume Examples & Samples

Interlock with cooperating teams
Plan attendance and vacations of team members to assure required service coverage
With cooperation of other team members monitor overall climate and manage positive atmosphere
Provide directions and advice to other colleagues when appropriate
Resolve problems and conflicts
Support evaluation of individual's performance by giving appropriate feedback to manager
Encourage employee initiatives
Deliver updates about changes in the team, roles, processes, procedures
Act as a first escalation point for issues
Ensure proper communication and cooperation with FLM & Uper management
Support administrative tasks ( ad hoc requests)
Management of customer relationships ensuring high satisfaction and act as a single point of contact
Manages customer complaints and ensures quick resolution of customer issues
Drives/participates and coordinates audit readiness and compliance
Assists (e.g. provide inputs) manager in people management responsibilities within the team on a day to day basis to build an effective team
Ability to motivate and lead individuals
Experience in coordinating/leading
Understanding of QMF Querries and Excel is preffered
Spanish or Portuguese language is considered an advantage
Analytical Thinking
Embracing Innovation
Ability to handle stress

172

Leader Resume Examples & Samples

Ensure individual quota performances are maintained
Manage and mentor assigned RSM’s responsible for driving and closing new business across an assigned territory which meets/exceeds assigned quota targets
Ensure pipeline management, and accurate forecasting to update management on individual member and overall team performance
Maintain individual and team activity (tasks and events) to company expectations
Educate the team on how to better understand verticals and trends for the business in order to shape current and future solutions & go to market strategies
Manage, develop and retain the assigned RSM’s and be their champion for effective solutions selling using the Silverpop/IMC sales methodology
Drive the team to utilize current sales methods, policies, processes, and procedures and seek out continuous way to improve current processes
Assist/support the team with in-person and web based presentations which sell the Engage value proposition to "C" level decision makers and EMEA prospects
Develop and communicate a clear strategy for the team
Drive teamwork within the Sales team and with other key Silverpop/IMC departments
Create a work environment and culture that fosters a high performing team that are focused on the achievement of growth and profit objectives
Present at appropriate industry conferences and/or serve on panels when appropriate
Acts as a knowledgeable and visible presence in the marketing automation industry and community
Cooperate with matrixed team members to meet goals or complete tasks
Must be comfortable working in ambiguous and/or stressful situations
Must be self-motivated and know when to seek guidance; detail-orientation is a must
Flexibility, ability to change priorities quickly, and capacity to handle multiple tasks
Effective collaborator with proven process improvement skills
Exceptional organization and time management skills
Excellent communication and interpersonal skills
Ability to consistently learn new technologies and apply those concepts to customer’s needs
Ability to work as part of a geographically dispersed team
Ability to work independently and as part of a team
Keep up-to-date on technology trends, developments & best practices
Ability to communicate effectively to both technical & non-technical audiences
Capacity to develop & leverage competitive knowledge in sales situations
Ability to manage in a complex sales environment with multiple channels, alliances, and end user relationships
Ability to quickly grasp the key operating levers of the Company's business operations, anticipate future business trends, new industry trends, and translate them into new sales opportunities
Proactive, dynamic individual with self-evident management skill and a strong desire to leverage people skills across the company
Ability to understand the long-term ("big picture") and short-term perspectives of situations
Willingness to look outside their own responsibilities to effect positive change for the greater organization
A high-energy performer who operates best as part of a team and whose enthusiasm inspires and motivates subordinates, peers, and customers
A sense of urgency in achieving overall goals and objectives
Strong and demonstrated progressive experience in a senior sales role and/or leadership capacity, preferably in a SaaS or technology company
Proven leadership/management experience motivating and leading a sales team to successful quota attainment
Relevant and recent sales experience in marketing automation, email, eBusiness or CRM software
Demonstrated ability to effectively mentor organizationally complex staff in a fast-paced and dynamic business environment
Excellent business acumen and professional judgment with associated planning and problem solving skills
Attained knowledge of each culture the company operates in and sensitivity to the business practices, rules and regulations, effective business tactics, and cultural norms of the environment
Excellent communication and interpersonal skills in dealing with customers, business partners, internal staff and the local community
Experience in strategic planning and execution
Excellent presentational and public speaking skills

173

Senior Team Leader Resume Examples & Samples

Responsible for delivering functional results through the systematic design of processes,
Workflows, and controls and through the integration of technology and people
Responsible for the performance of a team of as many as 15 associates. This includes the planning and organization of associate resources and the maintenance of key performance indicators
Hiring, onboarding, training and setting expectations for associates. This includes delivering coaching and feedback, supporting professional development and leading the team through change
Understand regulations and ensure proper controls are implemented and performed
Communicates and collaborates with internal and external stakeholders (other areas in the
Firm, clients, vendors, and industry organizations) impacted by the functions of the team
Investigates issues and implements solutions to resolve team problems regarding processes, systems, regulation, data quality and resource allocation
Responsible for process improvement of the team and at times the department, working
With other departments and divisions as required developing new processes and systems
To support our products and services
Participate and/or lead department and division initiatives and committees
Interprets and applies, where appropriate, industry applications to existing internal systems
And processes which could impact cost, headcount, and service to clients
Takes on multiple complex assignments and projects and see them through to completion
With little to no direction from direct leader, while continuing to manage and monitor risks
And controls on their team and ensure team completes all responsibilities in a timely and
Accurate manner
Anticipates, analyzes, and investigates issues and implements solutions to team,
Department, and in some cases multiple department problems regarding processes,
Systems, products, regulation, data collection, data quality, resource allocation, controls,
And costs

174

Team Leader, IS Mutual Funds Resume Examples & Samples

Plans, directs, and manages the activities of a team of associates responsible for US & Canadian Mutual Fund activity
Establish and maintain effective communications and relationships within and across teams, business areas, and vendors
Align team activities and responsibilities with the firm's strategic direction
Identify, develop, and implement continuous process improvement
Ensure prudent use of the firm's financial resources
Provide leadership, development, and mentoring to associates
Develop successors for key positions within the team

175

Team Leader, OPS Resume Examples & Samples

Achieve results through the performance management, development and mentoring a team of associates
Handle sensitive or escalated issues related to client payments, system malfunctions, outages or reconciliations
Interprets, communicates and designs systems and processes to ensure compliance with rules that govern both brokerage firms and payment systems
Serves as the key liaison for all regulatory and internal audits regarding transmittal of client funds
Ensure strong partnership and collaboration with multiple departments across the organization, vendors, firms banking relationship partners, and various industry organizations
Make complex decisions from multiple data sources that have significant regulatory, financial and reputational risk to the firm or client
Active participation in firm and/or division level projects, committees or workgroups
Shape industry practices through activate participation in organizational groups

176

Fcd-emm-team Leader July Resume Examples & Samples

Manage a team of Fraud Specialists (15-20) and ensure SLA’s and performance targets are met
Perform continuous coaching of analysts to established metrics; monitor their performance and the team's performance
Responsible for employee satisfaction and retention
Assist FCD Management team in performing adhoc analysis and risk review/action on escalated customer accounts
Depending upon specific function, position may communicate actions on suspect items to branch personnel, customers, Fraud Hotline and Corporate Security as necessary
Performing routine account activity review of complex transactions to reduce exposure on suspect items and/or transactions
Manage and communicate reports, such as intraday productivity, time keeping, process roster, etc
Developing, maintaining, and revising, as needed all metric and financial reports to identify opportunities for improvement and streamline overall effectiveness of each constituent
Report emerging issues or challenges that will impact people, customers, productivity and business controls
Perform quality reviews on each analyst according to policy and participate in monthly Quality Review meetings to discuss results/trends
Existing Team Leaders in FCD preferred
At least one year of experience in an operations environment involving risk management/fraud prevention preferred
No pending HR Case

177

Zmarketing Leader Resume Examples & Samples

Liaising closely with stakeholders from across the business to understand their objectives, pipeline of work and the value of work being requested
Prioritising requests coming into the team and manage stakeholder expectations around delivery timeframes
Supporting the team to define the best approach to achieve business objectives, including advice on page layouts and features that could be used
Managing enhancements to the CMSs and platforms, as well as the operational tasks of running and enhancing websites and platforms
Supporting the team with any issues that arise and being a point of escalation
Ensuring that all work complies with business processes, quality assurance and digital best practice
Experienced digital manager – Uses extensive experience in digital to deliver on business objectives. Has a track record of leading teams that manage websites and digital content. Strong proficiency in content management systems, digital platforms and tools. Tertiary/post graduate qualifications in business, information systems, marketing or related field
Leads high performing teams and fosters a co-operative culture – Experience building high performing teams that understand the business’ strategy, have clear purpose, stretch targets, take ownership and recognise the best result are driven through leveraging the unique strengths of a diverse team
Results focus – Strives to improve business performance. Continually sets challenging goals, which are realistic, but typically more challenging than those set by the organisation. Identifies opportunities for improvements in outcomes, processes and systems to improve results and performance
Customer focus – Track record of executing customer centric activity to businesses. Responds to customer feedback and behaviour. Acts as a trusted adviser to both marketing and business colleagues
Influences for outcomes – Persuades by demonstrating benefits. Actively seeks opportunities to sell benefits. Thinks through the best way to present information and tailors approach accordingly. Get people excited about an idea, concept, product or service being offered. Carefully prepares arguments and presentations ahead of meetings
Understands the business – Understands key business drivers within ANZ and the potential opportunities. Knows where the ANZ proposition is situated in the market compared to its competition. Applies this understanding to recommendations and decisions

178

Cib-pdp Vcg-team Leader Resume Examples & Samples

Provide independent valuation services to internal and external clients across a spectrum of OTC derivative products including credit, equity, interest rate, FX, inflation, commodity, and volatility / variance derivatives
Responsible for daily market data capture, validation, and calibration across all data types required for modeled valuations including quantitative and qualitative adjustments
Responsible for producing and analyzing valuation movements within client portfolios on a daily basis. For some clients, this will also involve comparing and analyzing OTC valuations across multiple sources and the candidate should be able to clearly articulate the cause of any valuation differences
Assist with the roll out / support for new derivative products from a valuation and lifecycle management perspective including benchmark and back-testing as part of the model validation process
Establish and develop strong relationships with both internal and external clients
Assist with the on-boarding of new clients and products
Resolve ad-hoc issues, including queries related to third party valuation, procedures and processes
OTC Derivative knowledge across all asset classes, including sensitivity analysis (pv01, delta, gamma, vega, theta, rho, etc.) and how these are generated and used to analyze OTC valuations
Previous Middle Office or Trading Desk experience (2-3 years) with a background in derivatives essential
A proactive approach to problem solving, logical thinker with a good mathematical background
Strong working knowledge of derivatives systems and vendors (Calypso, Bloomberg, Reuters, etc.)
Outstanding ability to solve both conceptual and practical problems involving systems, analytics, and process flows
Quick learner; both in technical derivatives knowledge and systems
Ability to thrive in a fast-paced environment and self-motivating
Working knowledge of a programming language (VBA, SQL, Matlab, etc.) is a plus
Client-facing experience a strong benefit
CFA / FRM, or progression towards, would be extremely positive

179

Team Leader Core Bbrm Resume Examples & Samples

Minimum 10 years of commercial lending/relationship manager experience required
Minimum 3 years of experience managing commercial relationship managers required
Good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and registered/licensed with the "Nationwide Mortgage Licensing System and Registry"; or the ability to be registered under the Safe Act required
Good understanding of all products and services applicable to target client segment
Excellent knowledge of commercial credit policies and procedures, and bank operations policies and procedures
Demonstrated ability to recruit and develop and retain strong sales colleagues and effectively manage results through a team of colleagues
Ability to work autonomously in making sound business decisions and exercises appropriate level of authority commensurate with experience and responsibility
Ability to build positive relationships both within the Core Banking Division and throughout the bank and capable of establishing professional expertise through integrity, dedication, and strategic counsel
Ability to communicate clearly and professionally with all levels of an organization
Responsible and accountable for appropriate quality controls related to the financial products we provide, the services we deliver, the processes we employ, and the incentives with which we reward our colleagues
Ensure that all City National products, financial solutions and services are provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement
Represents basic qualifications for the position. To be considered for this position you must at least meet the basic qualifications

180

Team Leader, Rcsa Resume Examples & Samples

Develop robust test scripts with adequate depth and breadth to ensure thorough analysis examination of control effectiveness
Evaluate data, and execute re-performance testing; utilize automated testing techniques and strategic sampling methodologies wherever high-volume transactional testing is appropriate
Review completed testing results to ensure test steps are comprehensively documented and evidenced; validate testing conclusions appropriately substantiate assigned control ratings.· Drive consistency and adherence to RCSA Standards testing procedures and requirements.· Facilitate meetings with business owners at various levels of management, deliver testing results and influence sustainable control enhancements.· Maintain flexibility and be able to adapt to a consistently changing business environment; be able to quickly and effectively assess impacts and capitalize on change· Develop meaningful and effective working relationships; partner with colleagues across the business and the Controls organization and encourage collaboration; provide coaching/mentoring to analysts and appropriate performance feedback to the RCSA Manager and/or Controls management· Exhibits professional skepticism; synthesizes data quickly and communicates analysis succinctly; utilizes critical thinking and analysis to influence stakeholders and provide direction· Support the RCSA Testing Lead in performing review of test scripts and testing results along with training the team with tangible impact on efficiencies and quality of deliverables
Bachelor's degree is mandatory and professional degrees such as Chartered Accountant, Certified Internal Audits will carry significant weightage
Minimum 5 years experience in financial services industry with background in controls, audit, quality assurance, risk management, or compliance required (mandatory); or equivalent subject matter expertise in a relevant business related function/operation
Extensive understanding of internal control and risk management concepts with the ability to evaluate the adequacy of the business control environment
Exceptional critical thinking and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
Demonstrated leadership and/or supervisory experience with proven problem-solving skills
Superior attention to detail and intellectual curiosity
Self-motivated with a high level of personal initiative, ownership, and accountability
Effective time management and multitasking skills
Positive attitude and desire to work in a team based environment
Proficiency with Microsoft Office Toolset (Excel, PowerPoint, Word, Visio) required
Estimated Travel: Approximately 20% - 30%

181

IT Internal Controls Leader Resume Examples & Samples

Education: Minimally, a Bachelor's Degree
Years of Experience: 10+ years of relevant experience, including Public Accounting foundational experience and training
Certifications: CISA, CIA or CPA required

182

Team Leader, Nzcc Inbound Resume Examples & Samples

You will have a passion for customers and want to develop your team to deliver great outcomes
Proven and demonstrated Call Centre operational experience in leading and motivating teams
Proven and demonstrated service, sales and marketing skills
Knowledge of ANZ Group compliance standards
Demonstrated innovation in approach to problem solving

183

Senior Team Leader Resume Examples & Samples

Hire, train and develop associates to support current and future business needs of the team and department by setting clear expectations and measures, evaluating and assessing performance, ensuring associates are held accountable for their key responsibilities and objectives as well as communicating performance feedback
Continuously improve, innovate and prepare for the future. Improve team efficiency by streamlining processes, leveraging technology, enlisting internal cooperation from other departments and improving associate performance
Communicates and collaborates with internal and external stakeholders impacted by the functions of the team
Investigates issues and implements solutions to resolve team problems regarding processes, systems, regulation, data collection, data quality, resource allocation and controls

184

Team Leader OC Nkni Arabic Resume Examples & Samples

Italian and English fluent
Open-minded with strong communication skills and positive attitude to work
Self-starter, focused on analyzing data and resolving issues
Diligent with great attention to details
Proficient in use of Microsoft Office products, especially MS-Excel
Working knowledge in ERP environment preferred, Microsoft AX ERP is nice to have
Transition experience would be an asset
Total Year of Experience: 2-3
Arabic and English fluent
Total Year of Experience: 1-3 as Team Leader

185

IC Team Leader Socal & Seattle Resume Examples & Samples

Understand the investment needs of assigned clients (i.e. return expectation, risk appetite, time horizon, liquidity needs, etc.) and ensure that positions are in line with client risk profiles
Minimize the client’s and Private Bank’s exposure to risk by observing suitability policies and by monitoring and communicating changes in the client’s financial condition as well as industry and economic trends
Observe suitability and credit polices at the point of client transactions for trade approval
Uncover needs that are not clearly expressed by the client
Be able to advise and influence clients, overcome objections and demonstrate the confidence to close significant business
Bachelor’s degree required, MBA degree or other advanced degree a plus
Fifteen or more years of relevant experience
CFA designation is preferred
Is currently registered, or has the ability to become immediately registered with provincial securities commissions as an Advising Representative

186

HCB Team Leader Resume Examples & Samples

Assign tasks and project work to CM’s and junior level CE’s
Monitor CM workload
Monitor CM adherence to Best Practices at frequent intervals
Monitor, evaluate, and provide feedback on the performance and output of CM’s and take actions necessary for improvement
Serves as a point-of-contact for updates on routine matters for client projects, deliverables and/or inquiries
Bachelor’s degree is required, Insurance degree is a plus
12+ years Insurance industry experience related to servicing middle market and large, complex Employee Benefits accounts ideally within a brokerage environment
3+ years of experience leading and supervising teams, systems and processes preferred
Must be able to work independently and as part of a team with minimal supervision in a fast paced and dynamic environment
Organizational, analytical, time management and critical thinking skills a must
Proficiency in desktop computer applications required

187

Serice Management Leader Resume Examples & Samples

Apply Planning Techniques to Client Strategy
Manage Account Performance
Implement Quality Process Metrics
Develop Offerings/Solution Strategy from Opportunity Assessment
Develop Business Process Mgmt & Governance model
Implement Process Maturity Discipline

188

Market Leader Resume Examples & Samples

Responsible for execution of BB&T’s sales process within branch through BB&T supported sales processes and other Community Bank initiatives. Take ownership of client service problems and ultimate resolution
Serve as primary contact for new account openings and cross-sale of other BB&T products and services to clients and prospects
Employ BB&T supported sales techniques and processes to better serve the client and branch team
Make proactive daily contact with clients and prospects either by phone or in-person to identify additional client financial needs, initiate client relationships, and attract and retain new client households
Responsible for retail and small business loan performance within the branch, pertaining to growth, profitability and quality
Responsible for the balanced growth and profitability of the Bank’s deposit products
Accountable for overall growth and profitability of branch. Efficiently manage non-interest expenses
Participate in civic, government, professional, business and community affairs, associations and groups to solicit and develop new retail and small business relationships. Promote BB&T’s positive public image in the community
Responsible for coordinating with Area Operations Officer to ensure internal controls are maintained with a proper emphasis on operational risks
Work with Teller Supervisor for staffing needs to include hiring, goal setting, performance reviews and ratings
Experience in a public contact role

189

Team Leader, Student Success Resume Examples & Samples

Substantial experience in a leadership role within a call-centre environment (mandatory)
Background in higher education administration or student support services (desirable)
Extensive experience in a service delivery role (mandatory)
Experience recruiting and on-boarding large volumes of new team members (critical)
Experience maintaining an ongoing training schedule for team members (critical)
Knowledge of, or experience in the education industry (advantageous)
Knowledge of, or experience in developing customer/student centric improvements (critical)
Proficiency with office tools including Microsoft and Google applications (mandatory)

190

Treasury Product Control Team Leader Resume Examples & Samples

Problem solving – identifying and reporting issues and suggesting/implementing solutions
Monthly and quarterly reporting and balance sheet substantiation
Understanding & analyzing daily P&L exceptions
Building relationships with front office, operations, and Product Control Change
A solid platform for career development and exposure to a number of different business areas
Day to day team management
5+ years of relevant experience in Finance (financial control, fund accounting, accounts payable, derivatives operations,

191

Team Leader NGO English Resume Examples & Samples

Previous strong experience in operations (at least 2 years on independent position, preferably payroll or finance)
Previous experience in operational team leading (at least 2 years)
High interpersonal and communication skills
Excellent analytical skills - ability to process large amount of data from miscellaneous sources to support well informed decision
Outstanding work organization, prioritisation and ability to work under high time pressure to deliver to tight deadlines
Ability to oversee, manage and motivate team for the achievement of defined goals
Fluent command of English
Ability to generate process improvement ideas
Good knowledge and practice in using MS Office, in particular MS Excel
Attitude to view problems as issues to be solved rather than obstacles
2-3 years of experience as a Team Leader
4-5 years of experience in BPO/SSC
Strong knowledge of Payroll/HR processes

192

Anti Money Laundering Investigations Team Leader Resume Examples & Samples

Reports directly to the US Head of AML Investigations, Deputy Head or other AMLi Manager and the position directly supports activities in the AML Investigations Office
Responsible for managing all aspects of an AMLi investigations team including Quality Control, review and approval of cases and/or alerts that are potentially suspicious
Involved in reviewing systematic AML alerts or other cases and determines if transactions occurring are valid Anti-Money Laundering risks. Performs encompassing research taking into account various AML risk factors and indicators to determine if a Suspicious Activity Report (SAR) requires completion. If a SAR is not required, the officer must rationalize why the transaction is not an AML risk. The Officer may be responsible for overseeing the writing, drafting reviewing and filing SAR reports
Minimum of four years or equivalent experience performing investigations, international or domestic, with experience in correspondent banking, International Cash Letter and Letters of Credit, preferably related to financial crime investigations
Thorough knowledge of products, services, operations and systems and extensive dealing with laws, regulations and regulatory agencies related to assigned areas

193

Integrated Product Team Leader Resume Examples & Samples

Manage program schedule using MS Project, and track and manage key actions with supply chain, engineeering, and manufacturing teams
Understand, manage and eliminate risks using UPI tools such as the risk cube and risk register
Support Change Board activities, including: Change Board meetings, RECPs (Change Requests), IA’s (Impact Assessments), DWS’s (Detailed Work Statements)
Support to include participation on kaizen events, and RTPR efforts within team, as well as coordination with manufacturing and procurement on supply of new fabricated and purchased parts
Initiate/write/authorize ECM’s
Other necessary tasks and activities as required

194

Payments Team Leader Resume Examples & Samples

Management of day to day running of Cash Operations department
As Payments SME you will be responsible for ensuring the business unit is appropriately qualified, adequately trained and maintains its competence
Manage key operational processes - understand the end-to-end process, required controls, stakeholders involved, desired customer experience, and key drivers
Manage key process drivers – volumes, handoffs, service level agreements, customer service standards and problem incidence
Proactively monitor volumes and service standards and take action to improve operational process and STP quality and the overall customer experience
Identify current and potential “bottle necks/breakage points” and take appropriate action to eliminate and improve quality and timeliness of output
Manage and resolve exception matters escalated by processing areas, Relationship Managers and Citiservice and other internal departments
Follow appropriate reporting mechanisms to document incidences of processing errors or failed controls
Provide direction and subject matter expertise on changes to processes resulting from new business initiatives, regulatory or compliance required changes
Engage relevant stakeholders involved in the execution or oversight of processes to ensure changes are successfully implemented and appropriately documented
Ensure the business unit and on/offshore vendors adhere to policies and procedures, contractual obligation, regulatory and legislative requirements
Ensure complete and accurate documentation is maintained at all times
Manage accurate reporting of operational metrics and business drivers
Share knowledge, seek out industry “best practice” ideas and foster a supportive and diverse working environment
Responsible for Continuity of Business and Manager Control Assessment (MCA)
Serve our clients with distinction
Produces results with integrity
Lead through innovation
Build high performing teams
Operate strategically
Foster and leverage relationships
Demonstrate personal leadership
Detailed understanding of Australian Banking payment systems
Detailed understanding of cross border SWIFT payment processes and regulatory requirements
Understanding of operational process and their relationships across the organisation both onshore and offshore
Knowledge of Payment policies, and procedures
Understanding and knowledge of the platforms and payment systems is essential
Experience in working with multiple sites and stakeholders/vendors
Ability to work a variety of stakeholders at different levels

195

Senior Team Leader Resume Examples & Samples

Responsible for complete and accurate reconciliation and settlement of all accounts and activity related to the Edward Jones Money Market, Insured Bank Deposit Program (INSD), and cash interest
Full responsibility for a team of associates accountable for associate development, performance, process improvement, and business results of the team
Responsible for delivering results through the systematic design of processes, workflows, and controls and through the integration of technology and people
Responsible for many controls including updating and executing Written Supervisory Procedures (WSP's) and ensuring we are ready for a Business Continuity Event
Takes on multiple complex assignments and projects and see them through to completion with little to no direction from direct leader, while continuing to manage and monitor risks and controls on their team and ensure team completes all responsibilities in a timely and accurate manner
Interprets, communicates and designs systems and processes to ensure compliance with rules that govern both brokerage firms and banks
Serves as a key liaison for all regulatory and internal audits regarding certain money fund and INSD activity
Active participation in firm and/or division level projects that impact Cash Management Operations. Participation in firm and/or division level committees or workgroups

196

Team Leader NTA English Resume Examples & Samples

RTR knowledge
Very good analytical skills and attention to details
Skills using MS Office applications (Excel)
Strong interpersonal skills and ability to work in a team
Self-motivated, can prioritize tasks and set deadlines
Education background accounting/economics
Experience in using computer accounting systems (SAP)
SAP and banking software knowledge
Advanced skills using MS Office applications (Excel)

197

Team Leader German Resume Examples & Samples

Act as a power user for O2C customer service processes
Propose and implement standardization for customer service processes
Coaching of associates (Call Quality, SAP Process Knowledge)
Ensure Process Knowledge documentation is relevant and up to date
University Degree in Business or equivalent
Fluent in English plus German or Spanish
Accuracy and Attention to Detail

198

Market Leader Resume Examples & Samples

In support of the overall WMG strategic direction develops, recommends, and executes a detailed business plan with goals and objectives for assigned market
Provides WMG market leadership by closely aligning with RBG regions and provides a direct relationship with regional and branch leaders from the Retail Banking Group to help ensure successful implementation and communication of WMG strategies and products
Implements procedures to ensure the continuous business practice of maintaining an active program of calling on clients and prospects to achieve new business and client retention objectives
Oversees the appointment of PCAs to new and existing clients, including the facilitation of the cross-sell relationship management teams (PCAs, trust, investment, retail banking, commercial banking, etc.)
Establishes, communicates, and achieves service goals and standards, ensuring communication and comprehension by all staff in a specific market
Prepares weekly, monthly and other periodic reports for management and others as needed
LI-LH1
Required license(s) or certification(s) Series 7,65 or 66, Insurance required
7 to 10 years of specialized wealth management experience, such as in the fields of private client advisory, trust administration, investment management
Minimum of 2 to 5 years of brokerage experience

199

Team Leader, Accesshr, Hrsd Bangalore Resume Examples & Samples

Demonstrate customer service skills by responding professionally and effectively to questions and issues. Handle irate customers by following procedures and using interpersonal skills, obtaining assistance when needed. Demonstrate empathy and understanding
Highlight web content improvements to improve online communication and information channels
Exceptional inter-personal skills

200

Advanced Decision Sciences Team Leader Resume Examples & Samples

Developing a thorough understanding of the competitive landscape including industry trends, strengths, weaknesses, opportunities and threats to aid in identifying business opportunities that refine product positioning and target audience selection used in key strategy development. Provide analysis on Morgan Stanley’s competitor’s current capabilities and make recommendations on areas for competitive differentiation – by mining our share data
Provide regional analytics, such as those used to identify best customers to prospect and deepen relationships with
Baseline modeling to include next logical product model, financial advisor regional resource optimization, client/household segmentation, loss prevention,
Run ROI scenarios by establishing initial market sizing estimates, along with preliminary cost and time of entry estimates
Support new product development process using predicative analysis based on past performance, market trending and relevant research data points
Interact with a wide variety of business units within the Marketing group, Enterprise and outside vendor partnerships is required. In this role the Executive Director will manage components of market exploration and business case initiation, defining appropriate target audiences for strategies, building hypotheses and assumption to test in the marketplace, conducting in partnership research and analysis, developing initial financial projections, and potentially project charter & recommendations
Work effectively in cross-functional teams, having demonstrated strong partnerships with both internal and external business partners and alliances
Demonstrated ability to collect and organize data, work effectively with complex relational databases, conduct analysis and report on and apply results to “actionable insights/recommendations”
Power user of SQL, SAS Base/Stat/Macro, and other statistical software packages, with Enterprise Miner experience a plus
Solid data modeling experience is required with proven application in applying Decision Trees, Regression analysis, Neural Network and other data mining techniques, experience with time series and experimental design
Proficient in the use of Machine Learning and AI techniques with demonstrated application that generated hard dollar revenue in both the areas of aided and unaided decisioning
Demonstrated ability to transform business needs into technology requirements that both the business and technology understand
Self-starter with strong and creative problem-solving skills
Need to be able to succinctly communicate ideas, recommendations orally and in writing to a wide range of audiences, as well as exceptional listening and presentation skills
15 - 20 years of related work experience
Related financial services industry experience for at least 5 years is Required
Bachelor’s degree required with a focus on mathematics, finance, statistics, economics or engineering preferred
MBA or PHD required, applied statistics preferred

201

Team Leader, Accesshr, Hrsd Bangalore Resume Examples & Samples

Graduates 5-8 years/HR Ops/ Contact center Background
People Management Skills preferred
Prior experience in an international call center preferred
Expose to process improvement and process management

202

Wrap Team Leader Resume Examples & Samples

Ensuring your team delivers the highest level of service in line with the BFS 'Must Do's'
Actively manage call queues to ensure same day service
Ensuring all processes and procedures are undertaken in accordance with Macquarie's ASX and ASIC policies
Ensuring all regulatory requirements are observed
Experience working within the Banking & Financial Services industry
WRAP Platform experience

203

Ops Team Leader Resume Examples & Samples

Have Complete end to end Process Knowledge & emerge as the SME for the process
Maintain intraday and EOD checklists to ensure key deadlines are monitored
Workflow Management
Check/Verify the task done by the team
Ensure that all audit trails as required by the function are verified and stored appropriately
Work closely with counterparts in donor location to ensure smooth functioning of the process
Respond to routine questions/complaints or queries, both from Team Members & Counterparts at Partner Locations
Keeps records of both problems and resolution, and escalates issues to the correct department or responds within established timeframes
Provide performance feedback to the team on a regular basis, with regards to Productivity, Accuracy & Turnaround Time
Proactively manage staff absenteeism and maintain professional work environment, escalate any concerns to Process Manager
Participate actively in council activities
Drive Zing within the Process & ensure that the Zing Matrix covers all aspects of Production & enables a Fair Assessment of the Team Members
Ensure that the Team Members process the Day to Day work as per the SOPs
Ensure that the Latest Process Updates/Changes are communicated to & understood by all Team Members
Escalate any Matter of Concern to the Process Manager on an Immediate basis
To Conduct Weekly Performance Reviews and ensure that adequate action plans are placed to bring up the performance levels
To Conduct Team Meetings / Reviews Periodically and provide feed back to line manager

204

Team Leader German, Spanish Resume Examples & Samples

Monitor and resolve order and sales interface issues
Manage open orders and prioritization
Manage, track and resolve Tier 1 disputes and route to local affiliates when required
Execution of operational metrics and SLA reporting
Liaise with internal contacts including sales & marketing, distribution and LSP's
Daily / Weekly / Monthly Order Management Reporting (Order entry & dispute trends)
New hire training
Support Business Improvement Projects / initiatives
Fluent in English plus German, Spanish or Czech
Min 2 years of customer service/calls centre experience
Must demonstrate strong telephone communication skills with ability to influence and negotiate

205

Team Leader CT Resume Examples & Samples

Should have knowledge of Global Custody Administrative work, account opening and closing
Should have knowledge of Global Custody reconciliation
Should be able to lead team successfully through stressful & critical times
Should have strong knowledge of GSP & IMMS
Exposure to Weekly and Monthly Metrics call with stakeholders
Responsible for the adherence to the quality control measures and procedures that have been developed for the process
Strong interpersonal skills and ability to clearly communicate technical issues with all levels of management, clients and vendors
Driving the quality and process improvement within the process
Comparing accounts on custody, reconciliation platform and at the external party and identify differences
Timely and accurate reporting
Willing to work in Shift

206

Outward Team Leader Resume Examples & Samples

Bachelor Degree or higher in Business Admin./Accounting/Finance/Economic or related field
Keen on computer skills particularly Microsoft Office
Possess initiative and leadership skills
Excellent command of English both spoken and written
Able to work under pressure and time constraint and at flexible hours

207

Academy Team Leader Resume Examples & Samples

The face of the London Academy working across Professional Products Division
Responsibility of customer service and smooth running of the London Academy to the best level of service and excellence
To lead the Academy Team as their first point of contact
To be visible at concierge during all busy times and is operational from 9am-6pm and during evening or weekend events
To ensure retail and welcome areas maintain a high standard at all times
To prepare the teams to deal with course bookings from phone (9am – 5pm) and course inboxes
To allocate rooms for all brands
To communicate across Facilities and Professional Products Division operations
BAPS: Management. To lead the database development to meet business needs (BAPS or other)
To keep BAPS room bookings up to date
SAP, PO’s and web cycles
Arrange and follow through to organisation of academy maintenance
Additional tasks that relate to the smooth running of the London Academy and the role
Proven experience in leading a team
Customer service, hospitality and retail experience
Ability to think strategically and execute tactically
Attention to detail with high standards of execution
Strong communication skills and able to bring people on board to develop new ideas and initiatives
Commercially minded, always thinking of the return on investment
Strong skills with Word, excel, PowerPoint and other databases

208

KYC Team Leader Resume Examples & Samples

Ensure delivery of processes and paperwork to efficiently complete KYC reviews for customers within agreed timescales
Maintain operational quality to act within policy guidelines and in line with both internal and external regulatory requirements
Ensure effective dialogue with counterparts where appropriate
Contribute to the development of mutually beneficial relationships with clients
Support the improvement of employee engagement
Ensure responsibility the delivery of efficient, accurate and timely completion of KYC updates
Understanding of KYC and AML requirements including Charities, Trusts and SPV's
Knowledge of the banks operational procedures and systems
Man management experience is essential
Customer service and team building skills

209

Continuous Improvement Team Leader Resume Examples & Samples

Hire, Train, Manage & Develop ACE/CI team members
Drive/Support the leadership team progress in support of Policy Deployment, Macro Planning, Standard Factory & ACE criteria by coordinating actions to ensure improvement
Plan for & facilitate, lead or co-lead, either internal or external Kaizen events including creating scope sheets, staffing event teams, and coordinating event logistics
Prepare, participate, and Lead in ACE site certification assessments and coordinate homework action closure for site
Actively participate/facilitator in Quality Clinic and QCPC Processes
Develop scope sheets for Kaizen events, participation and follow up to ensure successful implementation and closure and documentaion of results
Perform time observations, create and maintain standard work sheets, standard work combination sheets, percent load charts, plant visual controls, driver measure boards and other metrics. Use statistical analysis to validate continuous improvement actions in the production environment
Creation and maintenance of plant visual controls, including driver measures and other metrics
Maintaining supply replenishment and team room setups for Kaizen events
Deploy and Maintain a Culture of 5S Culture
Management of corporate operation system (Achieving Competitive Excellence) to ensure requirements are met and objective evidence is obtained
Development and coordination of continuous improvement activities that align with and support policy deployment improvement targets
Developing employees and support staff in their ACE / continuous improvement skill set by providing formal and informal training
Assist in the development and mainteanance of an effective MFA System

210

Private Client Team Leader Resume Examples & Samples

Ten or more years experience in Trust, Banking or Investment Management in a fast-paced environment with a focus on accuracy, service and accountability to deliver results, both individually and with a team
Preferably seven years as trust administrator
Masters degree and/or JD are preferred
Trust School and CTFA preferred
Knowledge of Microsoft Office, including Word and Excel, Metavante Trust Accounting System, Advicon Insurance Consulting System and Goldmine Client Contact System
Familiarity with estate planning
Advanced knowledge of investment terms
Knowledge of Life Insurance and Annuities

211

Key Leader Resume Examples & Samples

Minimum one year’s work experience in retail / sales leadership, or an equivalent role
Bachelor’s degree in business, marketing, retail or related field (preferred)
Working knowledge of MS Office (Word, Excel and Outlook)
Detail oriented and highly organized with strong time management skills
Ability to multi-task and coordinate ongoing projects, plans and people development
Love of brainstorming, problem-solving, being creative and resourceful
Positive attitude and contagious enthusiasm for lululemon, community, and people
Passion, knowledge and involvement in yoga, and/or athletics
Strong sense of personal style and athletically minded
Excellent decision making and problem resolution skills
Entrepreneurial, proactive and solution-oriented

212

Division Leader Resume Examples & Samples

Direct reports include 3-5 Team Managers
Assist in operational oversight for customer service business function that consists of as many as 100 team members
Interact w/variety of internal partners, including Risk Management, CIG, Branch Administration, IT, and others
Assist in oversight of day to day coordination of internal operation activities, including call management, customer service, management reporting, data production, and loss prevention
Reviews and recommends new methods and procedures to ensure daily operations are more efficient and effective. Handles exception items, resolves complex issues, and assists with departmental projects
Handles exception items, resolves complex issues, and assists with departmental projects
Reviews and recommends system modifications to ensure compliance with regulatory requirements, process efficiency and loss mitigation
Ability to coach, counsel and develop direct and indirect employees
Working knowledge of audit, risk, and operational management concepts and the ability to understand and interpret the impact of policy and procedural changes
Identifies and conveys potential problem areas. Resolves complex problems, coordinates and oversees projects and is accountable for budget management
Ensures assigned area is adequately staffed and all personnel are appropriately trained and developed
Responsible for loss prevention targets up to $50 million annually
Adapt to changing needs and deadlines, and remain calm when under pressure
Evaluate and analyze data from multiple sources in a fast-paced environment
Consistently lead staff by example, and effectively coach employees in a positive manner for improved results
Have amazing communication and personal skills to clearly convey information, adjusting style to the intended audience
Be focused on the customer
3-5 years of demonstrated leadership experience to include direct team management and coaching of large groups
Prefer experience managing exempt Team Managers or Supervisors
Prefer 3-5 years in fraud / loss prevention or other risk functions
Experience in financial services industry for a large to mid-size institution, preferred
Demonstrated problem-solving skills
Proven track record of loss mitigation and process improvement preferred
Experience in Project Management
Strong written and verbal communication skills
Bachelor's degree or equivalent work experience

213

Ah-team Leader Resume Examples & Samples

Deliver world class customer service to build customer satisfaction and loyalty
Mentor, develop and provide direction to Advocates
Conduct effective side-by-sides with Advocates to coach on skills and knowledge
Demonstrate proper communication to Advocates when answering questions and making decisions on behalf of VWGoA
Consistently audit Advocate cases to ensure proper case management
Identify and report Advocate performance to Supervisor
Handle escalated calls
Consistently seek out information and keep current on new product information
Assist with New Hire interviews and training
Minimum 2 years experience in call center role
Associate or Bachelor’s Degree preferred
Ability to look and think “out of box”. Look for non-conventional/creative ways to help customers
Ability to adapt and act quickly to process change
Ability to work independently, yet be a team player
Ability to interact with customers with professionalism and maturity
Displays strong interpersonal skills
Demonstrates strong organizational and business decision-making skills
Ability to multi-task and have strong attention to detail
Strong Windows/PC skills
Automotive experience preferred

214

Diversity Solutions Leader Resume Examples & Samples

Responsible for driving a cohesive team to support operating as a unified diversity solutions organization
Building & maintaining relationships with external agencies, board and organizations to drive awareness of Aon’s diversity solutions service offering
Developing strategies for full integration of diversity solutions and supplier diversity service offering (Third Party & Supplier)
Drives diversity solutions awareness internally by developing relationships with Aon leadership from various business units to share the diversity solutions value proposition
Responsible for managing Aon Business Unit relationships, MWBE engagement (Third Party & Supplier), directing operational efforts to ensure achievement of diversity objectives
Accountable for team performance in relation to the development and management of regional portfolio(s) of diverse suppliers, MWBE partners, top revenue producing Aon offices and Fortune 500 companies and industry sectors with a clear diversity mandate
Responsible for attaining new revenue generation targets along with supporting client retention and penetration efforts with Business Unit partners
Applying Business Unit knowledge to identify synergies between business priorities and objectives and diversity solutions activities and builds executive level relationships
Overseeing operational activities of team while ensuring all client deliverables and timelines are consistently met
Interfacing with governance committee to report on the progress and/or challenges faced by the Diversity Solutions team. Will be responsible for regular reporting/readouts on all key metrics devised by the committee to gauge Diversity Solutions team success
Acts a Subject Matter Expert (SME) in support of client opportunities and supplier diversity requirements
Contributing to Aon’s overall Corporate Social Responsibility approach by defining and driving Supplier Diversity vision, value and objectives
Strong understanding of Aon’s business and service offerings
10-15 years of diversity program experience with demonstrated ability in developing and managing a Supplier Diversity program
Minimum of 5 years of client facing experience in a corporate environment; preferably with some sales and/or business development related experience
Experience managing small to mid-sized teams with multi-dimensional relationship management skills (partners, clients and suppliers)
Proven and experienced leader with executive presence
Procurement and strategic sourcing experience and/or extensive working exposure
Ability to translate business challenges into opportunities and solutions utilizing our network of diverse partners
Demonstrated diverse enterprise market expertise and relevant business acumen to identify potential market opportunities
Established relationships within the diversity space with key advocacy groups and organizations

215

Organizational Change Management Leader Resume Examples & Samples

Develop and deliver integrated change management solutions that adhere to the Change Solutions Group methodology and toolkit throughout the project lifecycle to ensure education and adoption of desired outcomes across the organization
Contribute to the development and implementation of new change management products and services to support the successful rollout of HR technologies such as Workday
Act as a thought leader while supporting both sales pursuits and client delivery, representing the Change Solutions Group
Identify areas to enhance the team’s methodology while contributing to knowledge management libraries through documented lessons learned, InfoShares, etc
Be comfortable and credible in assessing change management, communication, training and customer experience needs in complex HR transformation projects, and pricing change services accordingly
Lead one or more change management team(s) within a matrixed environment to successfully deliver change services to clients
Be comfortable and credible giving change management consulting advice at all levels of a client organization to CHRO level
Be accountable for all scope, budget and resource planning to meet desired objectives
Identify and pursue up-selling opportunities on existing clients
Recognize their own personal skills, working to take appropriate actions to deepen expertise while coaching and mentoring other team members to assist in enhancing the professional growth of all change management colleagues within the team
Develop working relationships with other project team members and management while working to share knowledge and information through regular communications and facilitation
Minimum of 10 years of relevant work experience, preferably in a consulting environment with an established HR consulting firm (consideration will be given to candidates with similar internal change management consulting experience at a Fortune 500 company in support of organization or HR transformation)
Extensive project management experience, including accountability for a team budget and achieving clearly defined project outcomes
Excellent written and oral communication skills, extensive presentation experience, and the ability to interact effectively with all levels of management
Deep expertise in providing change management consulting to medium- and large-scale programs; for example, HR Services or HR transition/transformation
Knowledge of software as a service (SaaS) solutions; familiarity with Workday would be a distinct advantage
Some consulting-based sales experience

216

Buck-telesales Team Leader Resume Examples & Samples

Managing the telesales team on a day to day basis
Liaising with the Head of Marketing/marketing team around current campaign activity
Ensuring alignment of telemarketing and marketing activity
Recommending and implementing telemarketing specific campaigns
Scheduling campaigns across the team
Booking meeting appointments with senior decision makers/influencers for sales consultants
Undertaking lead qualification
Identifying new potential leads, and following up provided lead lists
Building longer term telephone relationships with prospects
Monitoring team performance
Regularly reporting performance to the Head of Marketing
Utilisation of Salesforce to log activity and updates
Responsibility for liaising with the marketing team to ensure up to date maintenance of prospect databases
Efficient issuing of marketing and information communications to relevant prospects
Research on prospects prior to calling to ensure maximum effectiveness of calls (including own research and via global research facility in Monterrey)
Comply with brand guidelines, and help support brand compliance within the business
Attend weekly/bi-weekly sales and marketing meetings/calls
Peer review and ensure own work is peer reviewed as appropriate
Maintain accurate time recording
Stay abreast with industry developments and competitor activity
Adhere to Corporate Policies and Procedures (CPPs)
Report any suspected breaches to management/compliance department upon discovery
Achieving a minimum number of personally booked and attended (by sales consultants) meetings per month, plus achievement of a team target. A monthly bonus arrangement will be available for achievement and over-achievement of these goals
Regular, accurate reporting on team activity to the Head of Marketing, including identification and resolution of any issues
Effective use of Salesforce and prospect management procedures
Experience of Professional Services or Consulting Sales within the employee benefits, HR, legal or accounting industries (or similar) would be preferred
Salesforce usage/experience or similar CRM system
Proven success in telephone prospecting is required
Experience in co-ordination/day to day management of a team beneficial
An all-round communicator
Able to prioritise, organise and carry out tasks within deadlines
Able to work effectively and efficiently with minimum supervision when required
Good numeracy and literacy skills
Proactive and a team player

217

KYC Team Leader Resume Examples & Samples

Challenging and supportive environment
25 days holiday (in addition to Bank Holidays) plus opportunity to purchase up to 5 extra days
Highly competitive benefits package including pension and private medical cover
City centre location
Competitive discounts on travel and parking
Discounts on a range of local retailers
Opportunity to join site wide networking groups
Opportunity to participate in process improvement programmes (Lean, Six Sigma, Kaizen); we recognise and reward new ideas

218

Messaging Team Leader JD Resume Examples & Samples

Day to Day management of the messaging Team
Ensuring staffing levels are appropriate at all times to meet the business requirements for EMEA
Managing projects in accordance with Mizuho best practice
Ensure that Incidents & Outages are logged in the Incident Management System and are resolved and reported according to defined SLA’s
Ensure that the housekeeping (incl. Backups/archiving) and monitoring of all infrastructure servers are maintained
To ensure all infrastructure environments under the messaging team remit are managed correctly
Maintain full documentation
On-call support and out of hours management of problems
Team Appraisals, guidance and support
Ensuring user calls logged on the Service Desk are resolved according to the defined SLA’s
Able to manage technical staff effectively [20%]
Working within agreed service levels [15%]
Ability to manage projects within given framework [15%]
Able to motivate and lead by example [15%]
The ability to communicate with users and senior Management from both IT and the business [10%]
Knowledge and experience of delivering service to SLA targets [10%]
The ability to work as part of a team [10%]
Written and presentation skills [5%]

219

High Pressure Compressor Integrated Product Team Leader Resume Examples & Samples

3) demonstrates through part level readiness that all goals and requirements are addressed
4) informs module team of issues that may compromise a satisfactory component level requirements solution
5) manages IPT schedule in accordance with Commercial Program Management System

220

Kiehls Team Leader Resume Examples & Samples

Have a full understanding of all Kiehl’s products and services
Attend, engage and participate in all brand training, and implement afterwards
Monitor Icon products on a daily basis
Be aware of competitor’s products and activity, communicating relevant information to line manager
Have detailed knowledge and awareness of the beauty market

221

Agency Partnerships & Development Leader Resume Examples & Samples

Establish TWC as a leading data and enterprise platform for building brands and driving business with agency leadership and their clients
Be the primary liason, internal advocate and thought leader for your agency partners with a specific focus on key C-Level and influencer constituents
Understand agency trends, important initiatives, client responsibility and client movement to align with specific TWC opportunities that facilitate growth
Manage an organizational construct to effectively manage and execute on individual Holding Company Roadmaps. These will be designed to outline Agency and Holding Company leadership, identify ‘portals,’ track status of ongoing initiatives, define client assignments and align client, agency and TWC leads across the country
Execute annual partnership plans in collaboration with sales leadership and other TWC internal stakeholders
Collaborate on educational programming to inform and inspire across the agency (media, digital, strategic planning, mobile and creative)
Drive revenue growth through increased RFP low and new business opportunities across the holding company
Works closely with global counterparts to ensure TWC can support agency’s global account needs

222

IF Team Leader Resume Examples & Samples

Work closely with banker team in the identification of credit opportunities, including partnering with them to travel and meet clients, to obtain information needed to conduct required due diligence to structure deals
Manage a team of 4 credit officers
Credit Analysis, Credit Approval and Underwriting of new deals, as well as annual reviews, under existing Global, Regional and Local Product Program guidelines
Preparation of Term Sheets, green light memos, and internal presentations of transactions to different approving levels
Update and diligently manage Pipeline of transactions
Maintaining existing credit business, and assuming responsibility for new business
Understanding of capital market transactions, with a focus on hedging products, to facilitate delivering customized solutions with an appropriate management of risk
Management, enhancement, and development of Regional and Local Product Programs to ensure they keep pace with an everchanging market environment and clients’ evolving needs
Disciplined focus and excellent understanding of Citi’s Policies and Procedures to ensure compliance with KYC, AML, and all other regulatory guidelines
Bachelor’s degree, with a MBA or equivalent
Minimum 10 years of credit and lending experience with a large financial institution: Private Bank or Corporate Bank highly preferred
Excellent analytical skills, and understanding of markets and its financial instruments
Familiar with guidelines and regulations governing the extension of credit
Strong organizational skills and the ability to manage time effectively in a fast paced environment
Good communication skills, with an ability to negotiate effectively with bankers, clients, internal peers, inside/outside counsel, etc
Mastery of MS Office Suite, including Word, Excel, Power Point, etc
Full knowledge of Spanish required

223

Implementations Team Leader Resume Examples & Samples

Coordinate IM team designated
Responsible for analyze, evaluate and follow up team indicators, identifying strong and weak issues and generating actions plans required to accomplish established goals for internal and external clients satisfaction
Design, develop and implement action plans for improving productivity and efficiency of the process
Identify and planning training necessities within the team
Interact with internal areas in order to define, evaluate and improve the implementation process, and coordinate the support of new services to be provided by the unit
Maintain follow up meetings with sales and product of the countries receiving the services
Communicate accurately and periodically to the management in countries the KPI performance of the service
Read, understand and accomplish the responsibilities described in the PLSD with the countries who receive the service
Ensure IM are providing a high standard service during the implementation process. Monitor the IM performance
Permanently monitor the capacity of the area to assure the indicators are meeting
Execute administrative tasks required from the institution as a manager
At least 5 years of experience in jobs in the industry or in BPO for technology processes
Preferably with knowledge in payment and collections tools
Basics in Project Management
Spanish and Basic English required
Wide knowledge of all office tools, Excel, Word and Power Point
Leadership acknowledged skills
Degree in financial and administrative professions or any engineering

224

Senior Team Leader Resume Examples & Samples

Reconcile performance reporting data with books and records to ensure accurate rate of return for client through Portfolio, Statements, and QPR's for US and CAN. (Account Access in 2016). This includes the following……
Reconciling ALL client account activity between CPR system and BPS daily (both US & CAN)
Processing ALL US & CAN Corporate Actions in the CPR system
Ensure pricing (and price factors)for all securities in CPR system is accurate
Ensure the system is successfully retrieving real time web service calls for branches 24-7 with no significant delays in retrieving web service calls (avg response time < 2 seconds)
Ensure that market values displayed in the CPR system are consistent with market values displayed in Portfolio (for both US & CAN) (Recon work with Portfolio is expected in 2016)
In Canada – ensure that USD and CAD currency cash flows are properly accounted for in the CPR system, as they have a direct impact on rate of return
Perform regression testing (as a backup for the CPR QA team) for CPR system enhancements in both US & Canada. Perform testing as needed in firm wide initiatives involving performance reporting. (i.e. New Products, Guided Solutions, Fees, Guided Portfolios, changes to Portfolio reports, Account Access)

225

NPI Programe Leader Resume Examples & Samples

Bachelor's degree in Science or Engineering (or equivalent knowledge/experience),
Strong experience in mechanical design or analysis of gas turbine engines or components/control systems,
Technical experience in more than one area of gas turbine design and/or analysis,
Engineering project management experience with responsibility for outcome, cost and schedule,
Experience supporting NPI engineering programs
Master's degree in Engineering (or equivalent knowledge/experience),
Ability to lead multi-functional and multi-cultural teams,
Experience in certification under EASA Part 21 or FAA requirements,
Experience leading NPI programs,
Strong interpersonal and leadership skills

226

Senior Market Development Leader Resume Examples & Samples

Develop and refine proprietary outlook on trends by industry segment – including activity and spend patterns, technology and regulatory drivers
Assess competitor strategy and performance; assess implications for GE
Deliver elements of strategic planning processes (e.g. annual strategic plan, portfolio analysis, capital allocation)
Lead/participate in strategic projects – e.g. evaluation of potential new markets, realignment of businesses, and market assessment of potential acquisitions
Work with colleagues in product companies and regions to translate insights and strategic plans to practical business actions
Disseminate knowledge internally through presentations, web chats, and written communications
Own and manage data sources and processes; improve quality of both
Bachelor's degree from an accredited university or college
MBA or advanced degree in science/engineering helpful but not essential
Proven experience in one or more of Oil & Gas industry (operator or equipment/service company), consulting and industrial marketing/strategy
Significant oil and gas industry knowledge and/or GE Oil & Gas experience
Excellent analytics and problem-solving, including ability to form hypotheses and move forward in the absence of complete information
Excellent oral and written communication skills, including ability to synthesize complex topics into clear, simple messages
Fluency in English; additional languages helpful but not essential
Interpersonal skills to work well with colleagues across all businesses/cultures, achieve objectives through effective influencing, and establish credibility with senior leaders
Master's degree in Business Administration (MBA) or Marketing
Ability to influence global strategy and portfolio based on local knowledge
Multiple language proficiency is preferred

227

Leader Resume Examples & Samples

Customer Service: Working with Sourcing Super Users to understand, prioritize, and improve ERP Functionality for end users
Operations: Day-to-day production issue resolution in Oracle Sourcing Modules
Incidents and Service Requests: Reduction in Backlog and Closure Rate metrics
Problem Management: Identification and resolution of recurring issues
Drive automation of regression testing in Oracle Sourcing Modules
Ensure documentation is properly maintained for proper support
Identifying and executing simplification/productivity projects that enable Business and IT to work more effectively and more efficiently
Partnering with ERP Sourcing Programs Team
Reviewing proposed CEMLI (ERP customizations) new/updated designs for ERP releases
8-10 years IT experience
3-5 years functional experience in Oracle ERP with iSupplier, Purchasing, iProcurement modules
Experience working with contractors, distributed team
Experience reviewing BR100 (Module Setups) documents
Hands on experience with CEMLIs (ERP customizations)
Must be end-user focused and customer-service oriented
Proven project management/implementation experience
Strong communication skills, both verbal and written
Strong problem solving skills and the ability to collaborate with IT and Business Users
Six Sigma Certified

228

BP Team Leader Resume Examples & Samples

Lead a team of Accounts Payable Analysts, inspire, manage daily work and performance
Manage and perform month end close activities to ensure submission to deadlines
Establish and lead AP Operations functions in the countries/ commodities/businesses that they shall be assigned
Ensure excellence in AP standardization in the major businesses
Analyze financial transactions, determine accuracy, insure completeness and compliance to established policies & procedures
Drive a benchmark process to ensure that they meet/exceed the best in class AP metrics, percentage of electronic invoices, Average Receipt Days and Cost per Invoice
Interact and respond to auditor queries, internal and external as necessary
Written and verbal fluency in English
AP analyst experience
Simplification, Leadership, Compliance and Controllership mindset
Proven ability to drive team performance with a focus on quantitative and qualitative metrics
Effective interpersonal skills and highly professional style when dealing with business clients

229

Team Leader Fixed Income Resume Examples & Samples

Coach and develop employees - ensure performance management activities are undertaken and completed for all employees
Facilitate change through positive reinforcement of milestones and successes – escalating key issues to more senior management as necessary
Establish an environment that promotes respect for the individual employee and adheres to the policies and guidelines of the Bank
Direct, train, and develop staff to enable them to meet challenges, department objectives and achieve full potential
Manage the performance of the team ensuring staff have clear pre-set objectives and get regular feedback on their performance. Ensure performance appraisals are conducted in line with Company policy and standards
Initiate actions to further improve your own and the team skills and performance. Continuously look for opportunities for professional development

230

Energetic Espresso Fuelled Italian Team Leader Resume Examples & Samples

This is a great opportunity for you to be Team Lead of an exciting and dynamic team
Located in City Centre
Great salary with collective and individual bonus structures in place, and Benefits
Interviews ASAP
English and French courses
Third level qualification in Business or related field
3-4 years Team Lead experience
Proven ability with handling claims and complaints
Native or Fluent Italian and Fluent English
Strong people management skills in order to develop a high performing team

231

Director, Market Development Leader Resume Examples & Samples

Responsible for market development activities with a specified portfolio of accounts or segment to drive expansion of Business Solutions, new partners and new revenue pools for Indonesia
The role will set joint objectives and supporting performance targets for the function based on a strategic plan built with the Head of Market Development in Indonesia, in alignment with CRM team
Drive new Business Solutions purchase volume and revenue with our commercial issuers in Indonesia in collaboration with Client Relationship Management teams and cross-functional teams in Visa
Work with Head of Market Development to formulate and execute on go-to-market approaches across the range of business solutions Visa offers in Indonesia as it relates to the assigned portfolio or segment
Target and deliver unique Visa business solutions to the commercial sector, including SME, Middle Market, Enterprise and/or Government Segments, whilst at all times upholding our 4-party model principles and driving incremental revenue
Facilitate the successful deployment of Visa’s digital payment solutions and B2B platform partnership programs to gain market share and accelerate CIF and PV growth
Engage with clients to identify customer/segment needs and improve the value proposition of their solutions
At least 7-10yrs of relevant experience in payments/fintech/tech industries
Bility to assess and define business opportunities to increase volume and share implementing both short and long term strategies and tactics to increase profitability
Ability to qualify and build business cases and models, with new partners considering incremental distribution channels to drive the Visa business
Proven track record to implement Business Solutions with issuers that improve the customer experience; increase revenue generation; and enhance mutual profitability
Ability to leverage appropriate Visa assets and product management resources to deliver exceptional business/issuer/acquirer value
In partnership with Regional and Global Business Solutions, Product, MSS, CSS and marketing resources, contribute to developing portfolio or segment specific business plans through the provision of appropriate market intelligence and to take responsibility for the implementation of those plans
Ability to Interpret and assess available MIS to identify opportunities for portfolio growth and innovation
Actively contribute to individual market development efforts
A proven self-starter who is results driven and takes a disciplined approach to achieve results

232

Director, Market Development Leader Resume Examples & Samples

Responsible for market development activities with a specified portfolio of accounts or segment to drive expansion of Business Solutions, new partners and new revenue pools for India
The role will set joint objectives and supporting performance targets for the function based on a strategic plan built with the Head of Market Development in India, in alignment with CRM team
Drive new Business Solutions purchase volume and revenue with our commercial issuers in India in collaboration with Client Relationship Management teams and cross-functional teams in Visa
Work with Head of Market Development to formulate and execute on go-to-market approaches across the range of business solutions Visa offers in India as it relates to the assigned portfolio or segment
Ability to assess and define business opportunities to increase volume and share implementing both short and long term strategies and tactics to increase profitability
Proven track record to qualify and build business cases and models, with new partners considering incremental distribution channels to drive the Visa business
Ability to implement Business Solutions with issuers that improve the customer experience; increase revenue generation; and enhance mutual profitability

233

Director, Market Development Leader Resume Examples & Samples

Responsible for market development activities with a specified portfolio of accounts or segment to drive expansion of Business Solutions, new partners and new revenue pools for Thailand
The role will set joint objectives and supporting performance targets for the function based on a strategic plan built with the Head of Market Development in Thailand, in alignment with CRM team
Drive new Business Solutions purchase volume and revenue with our commercial issuers in Thailand in collaboration with Client Relationship Management teams and cross-functional teams in Visa
Work with Head of Market Development to formulate and execute on go-to-market approaches across the range of business solutions Visa offers in Thailand as it relates to the assigned portfolio or segment

234

Development Leader Multi Resume Examples & Samples

Primary Development Advisor on effective learning, performance and development strategies to achieve business goals
Bring development vision (Education, Experience and Exposure) and business strategy to life through the creation of a portfolio and curriculum
Build and manage relationships with multiple senior business leaders and stakeholders
Work collaboratively with stakeholders, including the CLO, business leaders, business advisors and shared services to provide development solutions and value to the business and to meet the business’s overall vision
Assist an executive team in a trusted business advisory capacity through influence to implement the business and Talent strategy
Develop people and lead teams through advocacy, coaching, mentoring and training
Bachelor’s Degree; MBA or advanced degree preferred
Minimum 10+ years of related experience
Consultative approach toward clients
Sound leadership skills
Track record of effective change leadership and learning agility
Proficient Microsoft Office and applicant tracking system/application skills

235

Deloitte, Pursuit Leader Resume Examples & Samples

Collaborate cross-functionally and with other EU leaders to actively advance Tax & Legal’s pursuit support strategy model with particular focus on alignment with Audit Capture and Defend Center (ACDC), beginning with a focus on EMEA
Actively build and execute a “Client Account Transition Strategy” for accounts going through Audit to Regulatory and Regulatory to Audit transitions
Improve access to accurate reliable pursuit-related information for GLTPs and teams with the goal of increased speed of response on multi-jurisdictional RFPs, and greater cross-border consistency in the Deloitte brand and marketplace messaging used in proposals delivered across EMEA
Identify capacity gaps in pursuit and proposal support across EMEA and collaborate with member firm leaders to determine strategy for filling gaps regionally or in the member firms
Determine critical needs and mobilize appropriate resources to support both proactive and reactive market development activities, including use of Pursuit Coaches and/ or Deal Review Board, etc
Experience working closely with or within Clients and Markets or with pursuit support teams with Deloitte or other professional services firm
Highly client-centric mindset
Strong network throughout Europe and across other regions
Strong strategic execution, operational excellence, and stakeholder alignment skills
Consultative mindset, ability to navigate ambiguous circumstances and complex structures
Proven leadership and teaming skills
Excellent relationship building skills
Advanced organization and project management skills
Exceptional written and verbal communication skills, including executive-level presentations and negotiation capabilities
Ability to work effectively in a virtual global team environment
Ability to travel regionally and globally
Highly effective communication skills (English) – telephone, email, and in-person
Proficient in Microsoft Office, including Excel and PowerPoint
Experience with and understanding of tax terminology will be beneficial, but not required
Familiarity with common procurement and pursuit / proposal development software platforms beneficial

236

Client Team Leader Atlas Resume Examples & Samples

Identify, define, and prioritize customer requirements
Create / scope reports that provide valuable, relevant business insights for clients
Train new and existing clients on the Atlas software
Collaborate with developers, stakeholders, and subject-matter experts to analyze trade-offs between usability and performance needs
Develop and maintain client scorecards to measure sales, KPI’s, income, and other ATLAS value added services
Coordinate the development of a “value added client proposition.” – why would the client be better off with ATLAS services vs. the existing client business model
Present “value added proposition” to client with appropriate ATLAS team
Assist market and customer business teams with the development of sales presentations for key customer opportunities and business building ideas
Utilize syndicated data (i.e. Nielsen, IRI, Spectra, and other forms of available demographic information), as well as internal ATLAS tools such as SQL, Retail Link and Excel
10 years of experience with Retailer or a supplier working with Retailer- Consulting, Merchandising, Sales, Category, or Replenishment background preferred
Superior presentation skills and experience communicating (both oral and written) to all levels throughout an organization, from senior executives to front-line analysts
Advanced skills with Microsoft Excel; ability to create pivot tables, charts, and graphs; formatting documents, formatting cells, entering and modifying complex formulas, creating and modifying basic charts and graphs, and creating and modifying Pivot Tables
Proven project management skills and a track record of delivering high quality results in a timely manner
Excellent people skills and ability to maintain and establish positive working relationships
Examples of prior project work where data analysis or modeling skills were used to inform business initiatives will be solicited
Experience in Brand Management, Customer Management, Category Management and Shopper Marketing
Help maintain a report library of all developed reports
10+ years of experience in sales and marketing, consumer packaged goods, or food brokerage organization
Ability to make oral presentations
Ability to work effectively with management

237

Hatchery Team Leader Resume Examples & Samples

Supervise efficiency of process by ensuring agreed key performance indicators are met, e.g. targets, line rates, yields etc
Ensure employee and product safety at all times by: ensuring full training is given in according to task procedure and individual needs; maintaining adherence to Cargill safety and hygiene standards
Yield; ensure yields are measured, recorded and communicated to the customer
Quality; ensure the quality of the incoming product meets quality guidelines and ensure hygiene standards are achieved on a daily basis
Management of team to include T&A system, holidays, welfare, performance reviews & coaching, engagement, tactical deployment highlighting any training gaps and needs, disciplinary matters, performance management & absence management and managing through using Cargill policies
Ensure all Company policies, standards & processes are met and adhered to by all personnel on shift
NVQ Level 3 in management or equivalent – essential
Proven process experience - preferably within the Hatchery operations but not essential
Proven process or production experience at supervisory level – essential
Proven people leadership skills – essential
Basic level of PC skills – essential
NVQ in Poultry Production – desirable
Previous experience of bird welfare – desirable

238

Team Leader Maintenance Resume Examples & Samples

Manage maintenance employee’s performance in accordance with plant goals in safety, quality, cost, customer service, and culture
Manage all machine maintenance personnel including daily work schedules, vacations, sick days, etc
Manage all required maintenance training and certification programs
Maintain a high degree of electrical knowledge including hard wiring and PLC control
Maintain excellent troubleshooting skills in both mechanical and electrical
Help to manage department CMMS system, including PM’s, PM audits, equipment, purchase orders, work orders, work order histories, and employee time
Perform duties as plant Safety Management Expert (SME) for Hot Works Program, Fall Protection Program and Confined Space Program. Schedule all training and refresher training for these programs
Emergency Response Team Member responsible for the upkeep of the program and the regular testing and drilling with team members
BS Degree preferred
3+ years maintenance supervisory experience in a union environment
Basic supervisory skills
Must be results oriented with strong people skills
Ability to be flexible and adapt to all circumstances

239

Qualityteam Leader Resume Examples & Samples

Conduct GMP and food safety inspections and management team
Execute pathogen monitoring program
Disposition of product including investigation of holds
Prepare hold reports and root cause analysis
Review all lab results for issues and completion
Prepare hazardous waste paperwork
Estimate supply costs for budget purposes
Manage weight control program (SPC9000)
Maintain oil and milk mix formulas
Manage reporting and communication of weekly KPIs, kosherization scheduling, process logs, and yield loss analysis
Maintain product quality forms and documents
Support lab staffing needs as support and back-up, including planning weekly assignments, arranging temps when needed, troubleshooting and maintaining lab equipment
Manage and inspect work of janitorial service, including inventory and ordering of supplies
General plant support for new products and R&D trials
General plant troubleshooting including investigation of complaint reports, consumer complaints, participate in sanitation alerts and root cause analysis
Review all COAs on incoming ingredients
Create COAs for our products
Inventory and order all lab supplies
Manage Pest Control Program
Participate in operational meetings
Supervise Quality Technicians (non-exempt) on 3 shifts
Computer proficiency
Statistical process control
Ability to read, analyze and interpret regulatory compliance guidelines
Ability to implement quality systems
Must be able to effectively communicate both verbally and in writing with individuals at all levels of the organization
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of technical information in mathematical and/or narrative form and deal with several abstract and concrete variables
Ability to work in a team environment as well as independently with good time management skills and flexibility

240

Team Leader Maintenance Resume Examples & Samples

Planning and Scheduling – Utilizes KPIs to measure and improve performance in scheduling and work execution in order to improve equipment reliability. Drives effective and efficient utilization of SAP Plant Maintenance. Fully utilizes SAP to plan, assign and audit work execution. Drives standard work development for maintenance activities
Break Down Elimination – Manages the DMS and drives completion of breakdown analysis, countermeasure implementation, and reapplication to improve equipment reliability and maintenance standards. Drives data integrity. Leverages SAP, Line Event Data Systems, and other plant data tools to set metrics, report and improve on the performance of the maintenance department
Preventive Maintenance – Manages Preventive Maintenance Optimization Teams to improve the quality of the PM program in order to maximize the efficiency of the maintenance team while improving equipment reliability. Ensures completion of compliance related PMs are completed timely. Performs random audits of completed PMs and provides appropriate feedback
Lubrication – Implement PM Pillar standard lubrication program and ensure proper lubrication is implemented through the plant
Maintenance Skills – Utilize basic needs assessment as well as skills assessment to develop and implement a sustainable maintenance training program for mechanical, electrical, and PLC skills within the department. Ensures 100% compliance with all Safety, Environmental, and Quality annual requirements
Maintenance Information – Drive SAP integrity of BOMs for plant equipment. Establish and maintain electronic and physical libraries for maintenance manuals, drawings, and technical specifications
Maintenance Costs – Drives a reduction in overall maintenance costs through efficient decision making and identification of the most cost effective solutions
AMD Support – Allocates appropriate maintenance resources to ensure the progression of the AMD Pillar and PM Pillar. Works with AMD Pillar to develop training programs and standards

241

Team Leader Guinness Storehouse Resume Examples & Samples

3rd level education
At least 12 months experience in managing teams within a busy customer facing environment within tourism, retail or hospitality
People management experience is essential

242

EMS Leader Resume Examples & Samples

Considering sector and global alignment, ensure EMS activities support and drive the achievement of KPI performance objectives
Lead the education and deployment of EMS methodologies, change management, and team facilitation practices
Drive permanent changes in culture to ensure continuous improvement in safety, cost, quality, service, people and working capital
Identify operational performance gaps and initiate solution support, tracking EMS objectives to sector and plan objectives
Support warehouse management to achieve EMS Supply Chain Performance Assessment certifications and EMS people certification objectives
Provide hands-on root cause analysis and problem solving to focus and direct improvement activities utilizing EMS and other lean tools and methods to close business gaps while managing organizational change
Support High Performance Team deployment and create synergies between HPT and Lean implementation
Proven ability to implement a program like EMS across multiple sites aligned with sector and global standards and objectives
Possess a high sense of urgency with the ability to make and implement change
Solid knowledge of EMS principles, tools, techniques, and Systems
Ability to influence others at all levels of the organization
Impeccable communication skills, both written and verbal
Proven facilitation skills to lead challenging teams of cross-functional personnel
Strong bias for continual process improvement
Leadership skills including problem solving and results orientation with a business focus
Ability to effectively lead and work under pressure
Ability to process complex and linear thinking
Exceptional project management abilities; experience in leading multiple large improvement projects simultaneously
Superior mental agility, dealing comfortably and quickly with complex issues
Characterized by integrity and high professional standards
English

243

Leader Resume Examples & Samples

Develop a strategy/vision for the R&C logistics function and use influencing skills to gain leadership and peer support for this vision
Lead a team of mode and procurement leaders to effectively execute the cross functional freight & distribution process, communicate effectively, and continuously improve to achieve “Class A” industry performance
Provide strategy and oversight to bids and auctions with logistics service providers including contraction negotiation strategy
Provide Economic data and market outlook analysis to support annual operating planning and five year strategic planning
Lead Freight & Distribution productivity initiative. Actively lead or direct all project teams for key initiatives. Develop project plans for each of these key initiatives and use the project plans as a communication tool to track progress, schedule, issues, and hold team members accountable to deliverables
Work closely with direct reports, Finance, site logistics leaders, vendors, commercial leaders, supply chain planning, production, and use 6sigma methodology to identify productivity, cost reduction, and continuous improvement opportunities
Manage the Freight & Distribution spend budget. Analyze & report out on spend drivers, explain variances, and formulate solutions
Prepare and deliver presentations to the Leadership Teams and others on the logistics spend performance logistics operations/delivery performance, and performance of the productivity program
Accountable for Freight Payment Process. Oversee process alongside Finance, manage owners (external or internal), troubleshoot and correct issues
Provide and Improve visibility to Freight & Distribution spend
Provide cost to serve data on monthly basis to commercial teams as needed/requested
Represent interests of the R&C business in the performance of third party logistics providers (brokers, warehouses, freight forwarders, etc.)
Accountable for logistics vendor management and performance. Manage the overall relationship with carriers and providers. Acquire additional carriers/providers as required by business operational needs
Investigate logistics issues and drive root cause analysis & implementation of corrective actions
Support commercial teams on logistics components of strategic projects, transactional pricing, and new product introduction
Serve as R&C owner for export/import trade compliance. Engage 3rd party as needed to facilitate trade compliance needs
Serve as R&C owner for Dangerous Goods Transportation Regulatory compliance. Engage 3rd party as needed and engage with site logistics to ensure all requirements are met
Ensure overall effectiveness of logistics operations for the business
Manage all logistics Assets/Fleets, including maintenance, renewal, and fleet size optimization
Proactively and efficiently escalate critical business issues to teams, leadership and facilitate the problem identification, alternatives and decision making process with the stakeholders
Be a role model and mentor for your team, peers and stakeholders in both behaviors and results
Work extensively with Excel and PowerPoint

244

Senior Team Leader Resume Examples & Samples

Ability to interact with a wide variety of customers in various countries
Sound judgment, problem solving & appropriate decisiveness
Has an understanding of the marketplace and general business environment
Knowledge of HR related practices, such as performance evaluation, recruitment, etc
Understands how different functions within his/her own organization interrelate to each other
Good knowledge of Siebel
Good knowledge of ERP a plus
Preferred minimum of 5 years’ experience in a Customer Services environment with proven record of supervisory/managerial experience (3+ years)
Experience working in a multi discipline team

245

The Product Stewardship Leader Resume Examples & Samples

Minimum of 7 years experience as a Product Stewardship, Business, Engineering or Technology Leader
Minimum of 7 years experience managing a functional team consisting of five or more team members
Minimum of 7 years of operations experience that includes implementing or managing compliance with global product safety regulations, new chemical registration, and new product development
Excellent leadership, project management and team building skills; with a proven track record of achieving extraordinary results
Graduate Degree
Outstanding verbal, written and presentation clarity
Experience in Business Development, Marketing, or Sales
Highly developed interpersonal and communications skills
Ability to address/influence a wide range of cultures, disciplines and levels within the organization
Willingness and ability to work effectively in a large multi-national matrix organization

246

Freed OPS Team Leader Resume Examples & Samples

In charge of site-survey
Confirming Control and Server Room locations
Providing final information to all vendors of the OPS aspects prior to installation start
In charge of generating the report post the site survey
Responsible for assigning crew members for installations & site operations
Oversees and supports all site assigned to you by the US Operations Manager from the OPS POV
In charge of training and growth opportunities for your team members
In charge of updating the OPS crewing plans with the other Team Leads & US Operations Manager
Orchestrating 24/7 support as needed to your sites and your team members
Hand-on fieldwork support, installs and other projects/tasks if needed
Willing to work long hours, nights & weekends
Willing to travel up to 60% to support projects site survey, install or tier 1 work
Responsible for hiring and managing expectations of under performers with the US Operations Manager
Management of teams during the installation of computing system and AV equipment for broadcasting event
Conduct site surveys and published results reports
Hand-on fieldwork (installs and other project tasks)
Manage crews of at least 5-12 people
Technical knowledge in AV and computers
Willing to travel up to 60% to support projects on site
Previous experience in installations of computerized systems and AV equipment
Previous experience in production or broadcasting industry
"Yes-We-Can" attitude
Trouble shooting workflow mind
Invocative thinking and out-of-the-box solutions
Experience working under pressure
Good Problem solving skills
Great Communication skills
Passion for technology
Passion for sport

247

SW Development Team Leader Resume Examples & Samples

At least 5 years of SW development experience
At least 3 years of SW Team-Leading experience
B.Sc/M.S.c in Computer Engineering or equivalent
C/C++ mastering
Experience in networking
Windows experience- Advantage

248

Value Stream Leader Resume Examples & Samples

Directs all activities related to operations and production in accordance with Global Supply Chain's business plan and the strategic goals of the Company and business units
Collaborates with colleagues to achieve safety and environmental performance objectives for the department
Collaborates with Operations Manager and sets short- and long-term production goals for the site
Directs and manages the overall production plan for the operation
Collaborates with functional area managers on the determination of materials, space, equipment and personnel needs as well as the development and implementation of processes, procedures, assignment and execution of functional responsibilities, and determination of budget and costs constraints
Communicates the Company's and Global Supply Chain's strategic goals and vision for site
Evaluates performance against production goals and adjusts allocations of resources (e.g., personnel, equipment, materials) as needed to optimize quality and amount of equipment, machinery and components produced, market share of customers, quality of services provided, and cost-efficiency of operations
Reviews and analyzes reports of key business performance data, collaborates with management team on operations, and maintains knowledge of current market trends and best practices for region and industry
Engages the team in supervising day-to-day operations
Provides strategic guidance and resources to troubleshoot highly complex issues related to departmental operations and customer service
Initiates engineering projects and new product launches
Leads Lean improvement projects and acts as the liaison between Lean improvement personnel and their respective groups
Develops and leads the implementation of operational initiatives in support of Lean Six-Sigma manufacturing (e.g., department utilization improvement, process capability enhancement, customer satisfaction, employee involvement)
Suggests changes in working conditions and use of equipment to increase efficiency. -Sets and communicates standards, deploys resources, and achieves clear and measurable performance expectations for the operation

249

Leader Resume Examples & Samples

Imagine and deliver an integrated global promotional campaign
Grow the referrals channel to become the leading source of hired talent for J&J by 2018
Fixate on continuous improvement and enhancements to referral program
Construct repeatable, measurable approach to piloting, vetting and integration of new, disruptive technologies and sourcing methodologies (e.g. ‘predictive sourcing’)
Thought leadership in securing global talent supply & demand data and insights
Ideation and delivery around global “talent landscape” storytelling that showcases sourcing capability and drives competitive advantage
A minimum of 8 years of professional hands-on experience directly with or in support of Human Capital related initiatives are required
A minimum of 2 years of experience within the Talent Acquisition space is preferred
Experience in the design, development and/or implementation of an enterprise Employee Referral Program is preferred
Experience managing, planning and implementing projects and strategic change initiatives is required
Expertise leveraging internal and external analytics to diagnose situations and build key insights is required
This position will be based in New Brunswick, NJ and require 15-25% domestic/global travelEmployment

250

Senior Team Leader Resume Examples & Samples

Effectively partner with the IS Operations Manager to formulate tactical and strategic plans to meet and exceed Service Level Agreements with the business unit
Identify conflict and handles difficult situations constructively and tactfully
Review, collect, and summarize Quality Control and Business reports
Review attendance and performance incentives of the team
Serve as a focal point to communicate and resolve interface and integration issues with other teams
Bachelor’s Degree/Master’s Degree in Computer Science, Engineering or related field
Analytical and Mathematical
Preferably with experience in BPO and Financial Services Industries
Able to provide systems analysis on production issues, evaluate results, and escalate or take action as required
Demonstrate a customer service orientation and is responsive to user concerns with great follow up
Good understanding of the end-to-end production environment and the impact of changes to the reporting process
Problem Solving and Strategic Thinking
Able to analyze and solve problem with limited support using skills and prior experience
Good problem solving and troubleshooting in a time and sensitive production environment

Download Leader Resume Sample as Image file

Related Job Titles

Group Leader Resume Sample

Frontline Leader Resume Sample

Product Development Leader Resume Sample

Production Leader Resume Sample

Product Leader Resume Sample

Practice Leader Resume Sample

Senior Leader Resume Sample

Quality Leader Resume Sample

Service Leader Resume Sample

Site Leader Resume Sample

Section Leader Resume Sample

Global Leader Resume Sample

Browse More

Leader Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Leader resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Division Leader Resume Examples & Samples

Division Leader Claims Cebu Resume Examples & Samples

Team Leader Dcfp Cebu Resume Examples & Samples

Transformation Leader Resume Examples & Samples

Claims Unit Leader Resume Examples & Samples

DCC Settlements Team Leader Resume Examples & Samples

Portfolio Manager Team Leader Resume Examples & Samples

Investigations Team Leader Resume Examples & Samples

FRC DMO Team Leader Resume Examples & Samples

Claims Unit Leader Resume Examples & Samples

AML Team Leader Resume Examples & Samples

Team Leader With German Resume Examples & Samples

Team Leader Exchange Control Resume Examples & Samples

Market Leader Resume Examples & Samples

Category Team Leader Resume Examples & Samples

Service Team Leader Resume Examples & Samples

KYC Team Leader Resume Examples & Samples

Trust Team Leader Resume Examples & Samples

Transaction Svs Team Leader Resume Examples & Samples

Trade Team Leader Resume Examples & Samples

Exec Asst Team Leader Resume Examples & Samples

Transaction Control Team Leader Resume Examples & Samples

Service Review Unit Regional Leader Resume Examples & Samples

Senior Team Leader Resume Examples & Samples

AML Team Leader Resume Examples & Samples

Unassigned Market Leader Resume Examples & Samples

Senior Team Leader Resume Examples & Samples

QC Team Leader, Capital Markets AML FIU Resume Examples & Samples

Team Leader Complaints & Query Management Unit Resume Examples & Samples

Americas Knowledge Leader Resume Examples & Samples

Avp-team Leader Western Europe KYC Team Resume Examples & Samples

Gida TS Product Team Leader Resume Examples & Samples

Team Leader Securities Lending Resume Examples & Samples

Diversity & Inclusion Team Leader Resume Examples & Samples

Sector Knowledge Leader Resume Examples & Samples

Team Leader High Performance Programming & Tools Development Resume Examples & Samples

Team Leader, Giu Resume Examples & Samples

Senior Team Leader Resume Examples & Samples

Global Channel Management Leader Resume Examples & Samples

Team Leader for MAS Comprehensive Services Team Leader Resume Examples & Samples

Senior Team Leader for Total Source Resume Examples & Samples

Transfer Agency Team Leader Resume Examples & Samples

Development Leader Resume Examples & Samples

Relief Team Leader Resume Examples & Samples

Team Leader Consumer Lending Resume Examples & Samples

Frontline Team Leader Resume Examples & Samples

Qualification Development Leader Resume Examples & Samples

Qc Team Leader Resume Examples & Samples

Senior Team Leader Resume Examples & Samples

Senior Team Leader Resume Examples & Samples

Creas Team Leader Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume