Learning Delivery Resume Samples
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Learning Delivery Resume Samples
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EP
E Padberg
Emmanuelle
Padberg
49125 Talon Mall
Houston
TX
+1 (555) 149 2273
49125 Talon Mall
Houston
TX
Phone
p
+1 (555) 149 2273
Experience
Experience
Philadelphia, PA
Learning Delivery Manager, Hrcc
Philadelphia, PA
Nienow, Schumm and Ruecker
Philadelphia, PA
Learning Delivery Manager, Hrcc
- Manage partnerships with HRCC management personnel, stakeholders, vendor partners who provide personnel in other locations across the globe, design and delivery vendors who partner to provide instructional material and/or delivery staff to execute on program objectives, as well as members of Hilton's Global Learning and Development and Leadership Development teams
- Ensure instructors are hired, trained, and are qualified to deliver effectively, whether they are instructors from within the organization, as a subject matter expert in a developmental role, within the Learning and Development organization, or a vendor partner
- Certification in one or more of the following recognized assessment or talent development programs: Emergenetics, Dale Carnegie Certified Instructor, ATD Master Certified Instructor, Franklin Covey Certified Instructor, DISC certification, or Wilson Certified in Counselor's Approach
- Create developmental roadmaps in alignment with Hilton Global Learning and Development programs and HRCC business strategy
- Evaluate and continuously improve the quality of work of the instructional team
- Establish and manage Instructor Accreditation programs
- Ensure the ongoing development of facilitators and training assistants
San Francisco, CA
Learning Delivery Supervising Associate
San Francisco, CA
Wunsch, Deckow and Considine
San Francisco, CA
Learning Delivery Supervising Associate
- Liaise with Meeting and Event Services and hotel to block and manage sleeping rooms and meeting space
- Receives minimal supervision and is competent to work independently within area of expertise
- Assist the Learning Delivery Area Associate Director in forecasting the number, location of classes and in identifying target learners
- Manage multiple projects, simultaneously, in a fast-paced and highly challenging environment
- Participate in the development of learning policies, standards, processes and tools
- Provide feedback on strategic fit, relevance, quality and deployment of learning
- Assist the Learning Deployment Leader in forecasting the number, location of classes and in identifying target learners
present
Boston, MA
Learning Delivery Associate Director
Boston, MA
Gerhold Group
present
Boston, MA
Learning Delivery Associate Director
present
- Schedule instructors from established, trained pool. If vended program, liaise with vendor to make instructor assignments
- Creates, publishes and communicates learning calendars for the service line
- Make assignments for learning resources: On-site support teams, ESS Learning Support Coordinators / Liaisons
- Reviews, evaluates and provides feedback on strategic fit, relevance, quality and deployment of learning
- Actively participates in Area team of Deployment Leaders that focuses on Area service line curriculums and deployment plans, non-technical learning (mandated, recommended and elective), instructor training and management programs
- Participates in the development and implementation of learning policies, standards, processes and tools
- Forecasts and develop plans to deploy core curriculum and other Area content
Education
Education
Bachelor’s Degree in Marketing
Bachelor’s Degree in Marketing
Northern Illinois University
Bachelor’s Degree in Marketing
Skills
Skills
- Knowledge and experience of Learning and Development policies and practices
- Excellent written and verbal communication skills
- Excellent presentation skills
- Excellent project and time management skills
- Excellent negotiation and mediation skills
- Strong financial skills for budgeting, monitoring, and allocating learning costs
- Ability to organize and lead a team effectively, including some virtual members
- Ability to work with all levels of the organization
- Assist with the development and execution of the global sector learning plan and budget to support sector specialization
- Develop and maintain relationships with appropriate stakeholders (e.g., global sector centers, global learning networks, CBS interdependencies such as EYK, learning support and administration personnel) to enable execution of global sector specialization and learning initiatives; gain support for initiatives; manage stakeholder expectations
15 Learning Delivery resume templates
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1
Learning Delivery Supervising Associate Resume Examples & Samples
- Actively participate in network of Deployment Leaders that focuses on Americas service line curriculums and firmwide learning programs, instructor training/management programs, CPE requirements and administrative processes
- Participate in the development of learning policies, standards, processes and tools
- Support the creation of service line forecasts and schedules
- Provide feedback on strategic fit, relevance, quality and deployment of learning
- May surface unmet learning needs
- Assist the Learning Delivery Area Associate Director in forecasting the number, location of classes and in identifying target learners
- Assist with the identification of class participants, timing, session counts, and general course planning
- Support the Learning Delivery Area Associate Director in monitoring class consumption and make recommendations based on findings
- Generate consumption reports and review with stakeholders; provide analysis as needed
- Review evaluation summary reports and distribute to content team and course sponsor
- Prepare forecast of number, size and set of classrooms needed to support classes and breakouts
- Liaise with Meeting and Event Services and hotel to block and manage sleeping rooms and meeting space
- Responsible for assigning classrooms, general session location and office support space
- Responsible for arranging and coordinating ground transportation for learning participants
- Responsible for arranging social events, dinners, catering
- Monitor hotel invoices and review with Learning Delivery Area Associate Director
- When providing onsite support
- Order equipment and classroom supplies
- Receive and open shipment of course materials and distribute to classrooms(s)
- Set room with tags, tents, attendance cards or sign-in sheet
- Distribute evaluations (electronic or paper)
- Prepare and submit classroom attendance records
- Post event activities
- Participate in debriefs with the Learning Delivery Area Associate Director, course sponsor, on-site delivery and instructors
- Participate in debriefs with venue/hotel
- Establish plans, determine priorities and proscribe the processes needed to achieve the objectives; make complex decisions related to multiple, often interrelated learning initiatives
- Must be able to identify challenges and potential issues early, consider various possible courses of action and weigh their consequences before taking or recommending further steps
- Ability to mediate problems appropriately
- Knowledge and experience of Learning and Development policies and practices
- Ability to organize and lead a team effectively, including some virtual members
- Ability to work with all levels of the organization
- A minimum of 5 years related work experience, preferably within a professional services firm and/or learning environment
2
Learning Delivery Supervising Associate Resume Examples & Samples
- Assist with the development and execution of the global sector learning plan and budget to support sector specialization
- Develop and maintain relationships with appropriate stakeholders (e.g., global sector centers, global learning networks, CBS interdependencies such as EYK, learning support and administration personnel) to enable execution of global sector specialization and learning initiatives; gain support for initiatives; manage stakeholder expectations
- Manage and execute global sector specialization and learning delivery activities including identifying target audience, managing registration, preparing and distributing learner and instructor communications, classroom set-up and support, evaluations and feedback
- Oversee and manage delivery team resources as needed (including Global Shared Services, Enterprise Services Support (ESS) Learning Support Coordinators /Liaisons, Learning Administrators / Event Planners, Meeting & Event Services, and Technology Support Services (TSS).)
- Serve as point of contact for questions from learners, counselors, and supervisors related to global sector specialization and learning, competency identification, and proactive learning
- Coordinate industry and service line specialization and learning initiatives to avoid redundancy, share best practices and collaborate where appropriate
- Responsible for the timely awarding of Certified Professional Education (CPE) credits, working with the Learning Support Coordinator, instructors, Subject Matter Resources (SMRs), and external vendors
- Provide project leadership by acting as a facilitator and mentor to other team members, promoting collaboration and knowledge sharing
- Manages multiple projects, simultaneously, in a fast-paced and highly challenging environment
- Proactively anticipates problems before they occur. Define the problem and identify the possible causes. Work with team members to evaluate possible solutions and outline action plan
- Anticipates time and budget overruns, and communicates appropriately any challenges related to learning delivery
- Must be able to establish plans, set priorities, and define processes and steps required to achieve the desired outcome
- Adapts to constantly changing work requirements while assimilating new information, analyzing it, and effectively applying it
- Ability to anticipate time and budget overruns, and communicate appropriately any challenges related to learning delivery
- Deep knowledge of the firm’s market and sector organization
- Awareness of firm policies and protocols
- Ability to lead and motivate team members, including virtually
- Resourcefulness
- Ability to work with people at all levels
- Experience in managing all aspects of learning activities
- Familiarity with the firm’s learning management system, databases and reporting processes
- Receives minimal supervision and is competent to work independently within area of expertise
- Acts as a project leader on projects that are moderately complex
- Leads and motivates team members
3
Learning Delivery Working Student Resume Examples & Samples
- Provide onsite sustaining logistics support for existing solutions; coordinate and execute new hire program for Germany
- May require support and coordination of regional projects
- Being the point of contact and on-site support for external suppliers and vendors
- Ordering and managing the training material inventory
- Experience in MS Office and SharePoint
- Fluent in German/English
4
Learning & Delivery Specialist Resume Examples & Samples
- 3+ years managing small training and training development groups
- Bachelors in IT or Business Management
- Excellent technical writing and communications skills required
- Manages training metrics and develops improvement plans when required
- Work collaboratively with application developers, DBA and system administrators to translate functional specifications into training topics and materials
- Maintains training schedules and assures class room and/or materials preparation
- Provides leadership to the Training Team
- Works with management to implement new training programs and determine continued feasibility of existing courseware and materials
- Create storyboards and training scenarios that replicate user experience
- Develop and maintain training materials and curriculum
- Develop paper based and web based training courses
- Develop and maintain training schedules
- Monitor training enrollment and attendance to identify potential participation improvements
- Provide training and training materials to the customer organization
- Analyze end user skills pre and post training to recommend course and/or material improvements designed to enhance end user skills
5
Learning Delivery Enabler Resume Examples & Samples
- Provide operational support for pre-, during and post-delivery of moderately and highly complex Learning programs and serve as secondary point of contact for all inquiries regarding course
- Pre-delivery: Create and maintain Learning program documentation, including invitations, rosters and CPE requirements; respond to the needs of subject matter resources and facilitators, escalating issues to your project manager as appropriate. Identify alternative approaches
- During delivery: Conduct instructor prep calls kick off and moderate course delivery, ensuring program is delivered as planned
- Post-delivery: Ensure all CPE requirements are completed, send all evaluations for input to Instructor Database and maintain learning documents on shared sites
- May create/modify project plans and timelines, to manage Learning program components and deliverables
- Measure team operations against established procedures, and discuss findings with Learning team project managers and leaders to identify improvements
- Provide operational reporting and analysis. Reports include key statistics such as: analysis of project progress against goals, analysis of survey results and delivery metrics
- Manage Learning delivery technologies, including virtual deployment support and interacting with various IT groups to resolve issues
- Use sound judgment and consistency in measuring results
- Recommend improvements to protocols, and hand-off and communication points within a process
- Ability to work effectively in and lead small teams
- Competent at managing and meeting deadlines
- Strong analytical skills, to grasp complexities and perceive relationships among problems and issues
- Proficient in Microsoft Office suite (Word, Excel, PowerPoint)
- Knowledge of project management practices and tools
- Ability to influence others, to gain support and commitment for shared projects
- A minimum of 2-4 years related job experience
6
Learning Delivery Coordinator Resume Examples & Samples
- Coordinate logistics of courses and classes in learning management system, related materials and supplies, training rooms and equipment, communication with site contacts, and assisting with marketing efforts
- Partner with Learning managers to understand logistical requirements for Enterprise Learning courses
- Collect and provide periodic reporting of courses/initiatives to Learning managers
- Solicit customer input to ensure Learning manager needs are being met
- Develop project plans, target dates and other aspects of assigned projects and communicate this information to management
- Timely response to user inquiries and issues pertaining to the learning management system
- May provide technical support of the learning management system by analyzing, testing, and implementing approved changes according to established procedures and standards
- Performs under general supervision.á Determines own methods of performing assigned duties where definite objectives have been set
- Perform other administrative duties as necessary
- Customer service focus and proactive approach
- Ability to effectively collect and prepare statistical data
- Strong skills in learning management systems use
- General project management skills
- Demonstrates sound judgment
- General knowledge of adult education theory and practice
- Undergraduate degree preferred, and/or 3 years of related experience
7
Care Learning Delivery Manager Resume Examples & Samples
- Manages and develops Care Trainers within specific area(s) and schedules Care Trainers’ assignments based on availability, skill, and need
- Coordinates training activities across the enterprise for Care Operations function
- Manages and facilitates the delivery of standardized Care Operations training curricula across all care training facility locations in coordination with the Director, Residential Care Training Delivery and the Learning Design team
- Oversees and participates in the delivery of training for new employee training programs, new product/service launch training and on-going Care Agent development in coordination with Learning Design
- Partners with client leadership to facilitate the use of care training resources to meet business training needs. This includes the coordination and implementation of ongoing product, promotion and specialized initiative training in a consistent manner throughout their assigned area of responsibility
- Provides regular and consistent feedback on new and existing training materials to the Director, Residential Care Training Delivery Leader to insure all materials are current to support business requirements
- Supports Care career progression model through delivery of training designed to up-skill existing Care Operations employees
- Provides development, mentorship and performance management to the Care Operations training team
- Performs other duties as assigned.Job Requirements
- Bachelor's degree (B. A.) from four-year college or university;or equivalent combination of education and experience required.Experience/Skills Required
- Knowledge of multimedia and audio visual equipment requiredTravel requirements
- Travel required within their assigned area of responsibility, as well as occasional additional travel across the enterprise. Will also support 2 Centers in Ontario and San Diego, CA.Legal or Financial Responsibilities
- Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.Communication Skill Level
- Ability to effectively present information to top management
8
Learning Delivery Program Manager Resume Examples & Samples
- Utilize designated travel agency and other affiliated vendors to manage required logistics for participants and classroom requirements
- Provide My Learning Centre administrative support to business lines by: Adding new classes, facilities, session templates, attachments
- Maintaining of class information: class cancelations, rescheduling, marking attendance, etc
- Manually registering/canceling enrollments
- Ensuring employees’ profiles & class status information are accurate & current
- Producing weekly, monthly, quarterly reporting for assigned business lines within established time frames
- Action daily, weekly, monthly reports based on established guidelines
- Create & update iLEAD Calendar & post on MLC Resource tab, iLead Portal, Advisory Scotiabank Live site & HR Passport
- Take full responsibility for customer/partner enquiries/issues/concerns/complaints for any program or process in a prompt and effective manner, keeping track and review any trends
- Ensure All Service Level commitments to internal and external partners are met or exceeded and issues/concerns are promptly and effectively addressed
- Track / Manage assigned budgets and or allocated funds relating to ILEAD program
- Ongoing identification and implementation of cost savings opportunities
- Provide guidance and support to the other members of the Support services team as required
- Keep up to date on the changes to the administrative area and assist other staff members in the implementation of changes and or workload tasks, i.e. Ed Assistance, CIS, Monthly reporting, special projects
- Maintain a thorough knowledge of all Learning Support functions to adequately support the department during peak workload volumes, vacations and other absences
- Accurately process daily/weekly expense payment transactions
- Review/check/coordinate timely & efficient weekly/monthly returns & reports
- Assist with implementing changes to operating procedures & systems in order to increase efficiency & meet partner requirements
- Maintain strict adherence to Bank custody & security procedures & reporting any unusual occurrence or fraudulent activity to the manager immediately
- Detailed knowledge of program management
- Thorough knowledge of Contract Negotiation and Management
- Proven analytical abilities
- Working ability to manage several priorities simultaneously
- Thorough PC skills for standard programs (i.e., Microsoft Office, Lotus Notes, Excel, LMS, Horizon)
- Aptitude to work well with technology
- Working knowledge of Bank’s structure
- Thorough knowledge of the Shared Services concept
- Expert organizational and time management skills in order to satisfy the needs of a large client group
- Spanish and/or French language skills would be an asset
9
Learning Delivery Supervising Associate Resume Examples & Samples
- Support the creation of service line and learning center forecasts and schedules
- Assist the Learning Deployment Leader in forecasting the number, location of classes and in identifying target learners
- Support the Learning Deployment Leader in monitoring class consumption and make recommendations based on findings
- Responsible for assigning classrooms, general session location and event support space
- Monitor hotel invoices and review with Learning Deployment Leader
10
Manager, Care Learning Delivery Resume Examples & Samples
- Responsible for standardizing Care Operations training environments across their assigned area of responsibility in conjunction with the Director, Residential Care Training Delivery
- Organizes, participates in and facilitates the delivery of standardized training manuals, reference libraries, testing and evaluation procedures, multimedia visual aids and other Care Operations educational materials throughout their assigned area of responsibility
- Partners with Care Operations management regularly to determine care training needs and insures needs are met
- Measures effectiveness of training programs through trainee and management feedback and reports back to Learning Delivery leadership accordingly
- Bachelor’s degree in Business or related field or equivalent combination of education and experience
- 3-5 years related experience or equivalent combination of education and experience
- Knowledge of multimedia and audio visual equipment required
- This position manages the Care Trainers throughout their assigned area of responsibility
11
Manager Res Sales Learning Delivery Resume Examples & Samples
- Manages and develops Sales Trainers within specific area(s) and schedules Sales Trainers’ assignments based on availability, skill, and need
- Coordinates training activities across the enterprise for Sales Operations function
- Manages and facilitates the delivery of standardized Sales Operations training curricula across all sales training facility locations in coordination with the Director, Residential Sales Training Delivery and the Learning Design team
- Oversees and participates in the delivery of training for new employee training programs, new product/service launch training and on-going Sales Agent development in coordination with Learning Design
- Partners with client leadership to facilitate the use of sales training resources to meet business training needs. This includes the coordination and implementation of ongoing product, promotion and specialized initiative training in a consistent manner throughout their assigned area of responsibility
- Responsible for standardizing Sales Operations training environments across their assigned area of responsibility in conjunction with the Director, Residential Sales Training Delivery
- Provides regular and consistent feedback on new and existing training materials to the Director, Residential Sales Training Delivery Leader to insure all materials are current to support business requirements
- Responsible for partnering with area leadership to coordinate and execute training delivery
- Supports Sales career progression model through delivery of training designed to up-skill existing Sales Operations employees
- Organizes, participates in and facilitates the delivery of standardized training manuals, reference libraries, testing and evaluation procedures, multimedia visual aids and other Sales Operations educational materials throughout their assigned area of responsibility
- Partners with Sales Operations management regularly to determine sales training needs and insures needs are met
- Drives messages and behaviors that role model TWC values and align with customer expectations and company goals
- Remains up-to-date on new developments, methods and techniques in the training field
- Provides development, mentorship and performance management to the Sales Operations training team
- Previous management experience
- Personal computer and Microsoft applications required
- This position manages the Sales Trainers throughout their assigned area of responsibility
12
Learning Delivery Resume Examples & Samples
- Creates, publishes and communicates learning calendars for the service line
- Actively participates in Area team of Deployment Leaders that focuses on Area service line curriculums and deployment plans, non-technical learning (mandated, recommended and elective), instructor training and management programs
- Participates in the development and implementation of learning policies, standards, processes and tools
- Oversees Meeting & Event Services activities in planning meeting space, overnight accommodations, networking/social activities, transportation, etc
- Creates deployment plans and reviews with service line learning team/course sponsor
- Draft forecast with projected dates, locations, and an estimate of the number of classes and attendees
- Work with content development team to outline curriculum that incorporates required technical, nontechnical content for learning week events
- Use feedback to modify instructor pool so high-quality resources are readily available for classes delivered in the Sub-Area
- Analyzes and compares learning calendars to compliance levels so sufficient learning is offered
- Responsible for providing learner access to required learning
- Ability to work with practice leadership to address business needs that can be supported through formal learning
- Manage external resources at ACS (Learning Administrators / Event Planners
- Strong financial skills for budgeting, monitoring, and allocating learning costs
- At least 10 years related work experience, preferably within a professional services firm and/or learning environment
13
Learning Delivery Associate Director Resume Examples & Samples
- Participates in a service line team charged with designing the overall deployment approach
- Forecasts and develop plans to deploy core curriculum and other Area content
- Creates class schedules, identifies target audience, outlines communication plans, and secures instructors
- Partners with Learning Leader to draft and manage the learning budget to for appropriate, efficient use of learning dollars. Prepares deployment budget and reviews with sponsor
- Responsible for knowledge and applicability of available firm and vended content
- Responsible for the alignment of learning resources (ACS Learning Administrators and onsite support) to form and appropriately staff virtual delivery team
- Schedule instructors from established, trained pool. If vended program, liaise with vendor to make instructor assignments
- Conducts on-site briefings and debriefing as needed
- Leverages ongoing assessment and evaluation tools to monitor instructor effectiveness
- Monitor noncompliance reports and work with leadership so learners meet requirements by fiscal year-end deadline
- Manage multiple projects, simultaneously, in a fast-paced and highly challenging environment
- Routinely faced with problems that have not been encountered before and must be able to identify challenges and potential issues early, consider various possible courses of action and weigh their consequences before taking or recommending further steps
- Ability to mediate escalated problems appropriately
- Make assignments for learning resources: On-site support teams, ESS Learning Support Coordinators / Liaisons
- Work is reviewed only for results obtained
- Knowledge and experience of Learning policies and practices
- Strong managerial skills included but not limited to delegating, coaching, defining expectations
- Travel as needed to fulfill assignments or participate in national network activities. Expected to be on-site to oversee key learning events and estimated to be approx. 30% of the time
14
Learning Delivery Product Manager Resume Examples & Samples
- Assess the viability of new technologies as learning tools and stay current on emerging digital trends, practices, and technologies
- Manage and deliver learning & development (L&D) products and technologies through all phases from concept to implementation
- Manage all business / production aspects of the L&D product to ensure it is delivered as designed and within budget, including
15
Learning Delivery Administration Team Member Resume Examples & Samples
- Experience in a learning administration or organizational development function is required
- Experience of working with multiple processes and serving multiple customers is required
- Experience in a health care setting is preferred
- Experience in a service delivery environment is preferred
- Experience with a start-up organization is a plus
- Experience with eLearning authoring tools (e.g. Captivate, Lectora SNAP, photoshop, Articulate, etc.) is required
- Must be familiar with organizational learning and development administration processes
- General knowledge of learning/training concepts and principles of adult learning
- General understanding of HR functions including learning administration
- Basic knowledge of regulatory training requirements to assist affiliates/regions in making assignment recommendations to ensure compliance, preferably healthcare related
- Knowledge of shared services center / contact center operations and associated human resource issues and solutions desired
- Ability to perform day-to-day Learning Administration Team activities to ensure that customer priorities are met
- Ability to communicate ideas both verbally and in writing to influence others and strong listening skills
- Ability to ask the right questions to understand true business needs
- Ability to build and maintain strong relationships with internal and external clients
- Ability to coordinate with other human resources team members to deliver seamless customer service
- Ability to analyze data, identify information trends and determine solutions
- Ability to identify concerns before they become problems, and to propose solutions to the concerns
- Ability to operate effectively in a fast-paced environment
- Ability to adapt to a changing environment and adaptability to changing priorities and working with multiple customers
- Ability to navigate learning management systems to make assignments, assemble courses, and generate reports as needed
- Requires accuracy, attention to detail and organization skills
- Requires the ability to use SharePoint and the web
- Requires training and meeting facilitation skills
- Proficient in Microsoft Word, Excel and PowerPoint and learning management systems and eLearning authoring tools (e.g. Captivate)
- Requires the ability to work with and maintain confidential information
16
SMB Learning Delivery Manager Resume Examples & Samples
- Build relationships with regional SMB leaders* and* SMB teams, and external outsourced vendor partners in the region to collaborate on training priorities, training quality, train-the-trainer, and internal delivery of training programs
- Create and own on-boarding to ongoing learning and development (e.g., product/ solutions knowledge, workflow/processes, tools and consultative sales skills) for sales and sales support teams
- Design, package, and deliver custom sales development and learning programs, and tools to enable SMB teams across SMB and external outsourced vendor partners
- Leverage global programs to scale training across SMB team with consistency, while localizing content and training for regional SMB sales teams needs and market dynamics
- Serve as the project manager to package and deliver training/facilitate meetings and workshops in an engaging, interactive manner in APAC
- Provide support and guidance to trainers and others involved in training in specific business areas
- Deliver training/facilitate meetings and workshops in an engaging, interactive manner for AM/PMs
- BA/BS degree in marketing, communications, or other related field
- 5+ years working experience within sales/ support training & development, sales and / or sales leadership
- Heavy interest for emerging trends and marketing in the digital/media industry
- Strong project management skills and experience running strategic projects with cross-functional teams
- Strong communication and presentation skills with proven history of success working with executive level leaders
- Strong desire to collaborate, share, drive best practices cross-functionally and globally
- Willingness to travel 10-25% of the time
17
SMB Learning Delivery Manager Resume Examples & Samples
- Serve as the project manager to package and deliver training/facilitate meetings and workshops in an engaging, interactive manner in São Paulo
- Interface with internal and external contacts to ensure all learning needs are satisfied Provide support and guidance to trainers and others involved in training in specific business areas
- Fluency in Portuguese and English required, Spanish is a plus
18
Manager of Distance Learning Delivery Resume Examples & Samples
- � Bachelor�s degree in Business Administration, Management, Instructional Design, Instructional Technology, Human Resource Development or related field
- � 2 years in retail industry or Home Depot equivalent
- � Experience in learning technologies or related industry
- � Drive for Results
- � Process Management
- � Managing and Measuring Work
- � Organizing
- � Directing Others
- � Command Skills
- � Functional/Technical Skills
- � Motivating Others
- � Priority Setting
- � Developing Direct Reports and Others
- � Managerial Courage
- � Building Effective Teams
- � Planning
- � Action Oriented
- � Problem Solving
19
Learning Delivery Program Manager Resume Examples & Samples
- 10+ years of experience in Program Management
- Prior Big 4 exposure
- Advanced proficiency in Microsoft Excel
- Demonstrated program management skills
20
Learning & Delivery Project Analyst Resume Examples & Samples
- Oversee and manage the operational aspects of multiple learning programs to include training requirements, vendor management, delivery coordination and program execution
- Serve as liaison between Northrop Grumman stakeholders and external learning vendors to develop project scope, project plan and budget
- Manage training delivery schedule, budget and project status to ensure successful delivery of learning programs aligned to stakeholder requirements
- Prepare project status reports and conduct project status meetings with key stakeholders and learning vendors to monitor execution and on-time delivery of learning programs
- Identify project issues and recommended solutions to mitigate risk and potential delay in program execution
- Develop process documents and learning delivery procedures to facilitate knowledge transfer to M&PD team members
- Prepare quarterly learning metrics reports for senior leadership to provide overall status of learning delivery programs and sector participation
- Perform other ad-hoc request to support learning delivery operations
- Bachelors degree and 3 years of relevant experience; 1 year of relevant experience with a Masters degree. A combination of relevant experience and/or education will be considered
- Experience leading learning projects, or supporting project teams within large, distributed global operations
- Experience with project management methodologies, practices, and procedures
- Exceptional people skills: relationship building, negotiation, and collaboration
- Ability to work with teams across multiple time zones and geographic locations
- Experience developing detailed plans for complex projects, with changing requirements, limited resources, and fixed deadlines
- Strong verbal and written communication and follow up skills
21
Learning Delivery Associate Director Location Open Resume Examples & Samples
- May support service line learning leader/teams with assessing learning needs
- Reviews, evaluates and provides feedback on strategic fit, relevance, quality and deployment of learning
- Reviews and approves team deliverables
- Identifies and organizes participant lists leveraging core learning requirements, policies/practices, learning maps
- Monitors rosters so target individuals are registered for recommended learning activities
- Approves class notifications, logistical details, prework, etc. for learners and instructors
- Creates Evaluation summary reports and consumption reports. Analyzes and presents findings to appropriate stakeholders/sponsors
- Responsible for the analysis and communication of CPE compliance status to learner, leadership and APT
- Establish plans, determine priorities and proscribe the processes needed to achieve the objectives; makes complex decisions related to multiple, often interrelated learning initiatives
- Excellent project and time management skills
- Excellent negotiation and mediation skills
- Willing to travel up to 30%
22
Learning Delivery Lead Resume Examples & Samples
- Handle key strategic and day-to-day operational responsibilities of the program
- Continually improve quality and operational efficiency of the program
- Ensure positive onboarding experience for undergraduate and graduate school candidates
- Interface with all key stakeholders including BU heads, industry leaders, etc
- Understand the University landscape and provide recommendations for expansion as needed
- Monitor and report on program effectiveness based on continual monitoring of program graduates
- Bachelor's degree in a related area, advance degree preferred
- Minimum 8 years of experience in enterprise-wide programs and projects related to Learning and Development, Campus Recruiting and/or Human Capital Management
- Should be fluent in English – both verbal and written communication
- Strong background in project management and strong communication skills to coordinate and motivate trainees and internal and external Trainers
- Experience working with leaders on organizational and leadership matters
- Data collection and analysis and effective tracking and reporting mechanisms
23
Head Of Learning Delivery Resume Examples & Samples
- End to end delivery of training and development programs
- Delivery of Induction /Job Ready training for the Division
- Responsible for governance of learning and curriculum outcomes they may be designed and delivered by other parts of the Division and/or Vendors
- Accountable for the management of outsourced learning that ensures maximum quality and cost optimization
24
Sales Learning Delivery Manager Resume Examples & Samples
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the human resources or related professional area; certified trainer
- Responsible for assisting Sales & Marketing Training with the delivery of core skills, business process and multi-brand selling training to Canadian Sales Organization associates
- Responsible for coaching and mentoring Sales associates and partnering with the leaders of those associates to drive success
- Responsible for ongoing delivery of onboarding training to new hires in the Sales Office
- Partner with BMSC Training Delivery, Area Leadership, and Regional HR leaders to identify and meet ongoing training needs
- Responsible for one-on-one coaching of individual associates to uncover need areas and improve selling skills specifically focused around total account management and strategic selling
- Attend sales calls, presentations and other customer-facing activities with Sales associates to assess sales skills and identify opportunity areas
- Support Sales & Marketing Training and Sales, Inventory & Event Management Solutions (SIEMS) teams with the delivery of core skills, business process, multi-brand selling and systems training to Sales associates as appropriate
- Responsible for working with Leadership on associate curriculums to ensure associates are receiving relevant training based on prior experience and training attended
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Learning Delivery Specialist Resume Examples & Samples
- Build relationships with external vendor partners in the region to collaborate on training priorities, training quality, train-the-trainer certification, and delivery of training programs
- Develop and implement meaningful ways to measure effective in training and identify areas for improvement in training programs
- Work with internal and external stakeholders to ensure learning needs and requirements are consistently met
- Provide support and guidance to training and quality teams across our external vendor partners in the region
- Implement all onboarding programs (within your region),working with SMEs and content developers to learn and deploy changes quickly. Be prepared to
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Learning Delivery Manager Resume Examples & Samples
- University degree required
- Minimum 8-10 years relevant management experience, ideally in a professional services environment or equivalent McKinsey consulting experience
- Leadership presence, relationship building and communication skills with senior internal clients, including ability to scope projects and set priorities in a collaborative way
- Ability to manage multiple projects and workstreams seamlessly; strong project management skills
- Excellent team leader, project manager and people developer
- Strong knowledge of Learning Management Systems (e.g., Cornerstone), and survey tools (e.g. Qualtrics)
- Strong knowledge of reporting tools (e.g., Metrics that Matter), query tools (e.g., SQL programming, Excel etc), Microsoft Office products preferred
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Learning Delivery Consultant Resume Examples & Samples
- Bachelors’ Degree in Business, Human Resources, Education or related field is preferred
- 3+ years of experience in training field – learning and development or equivalent experience
- High-level knowledge of Grainger business processes and functions
- Knowledge and experience with Grainger’s talent processes and tools
- Prior experience leading teams
- In-depth knowledge and proven success in the adult learning, employee development, evaluation and consultation skills and delivery technologies
- Proven background utilizing quality processes and learning approaches
- Proven ability to partner effectively with geographically dispersed teams and team members
- Experience interpreting measurement/analytics (data collection, analysis and interpretation) to support fact-based predictive decision making about learning experience effectiveness
- Previous success in influencing without direct authority to effectively manage needs of multiple variable stakeholders
- Excellent planning and consulting skills, including successful assessment of situations and data incorporating systemic thinking
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Learning Delivery Supervising Associate Resume Examples & Samples
- Liaise with Meeting and Event Services to arrange social events, dinners, catering
- When providing onsite support:- Order equipment and classroom supplies
- Participate in debriefs with the Learning Deployment Leader, course sponsor, on-site delivery and instructors
- A minimum of 5 years related work experience, preferably within a professional services firm and/or learning
- Environment
- Knowledge and experience of Learning and Deployment policies and practices
- Advanced MS Office Skills
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Learning Delivery Manager, Hrcc Resume Examples & Samples
- BA/BS Bachelor’s Degree or a minimum of four (4) years of work experience in a supervisory role within the field of Learning and Development, Human Resources, Talent Management, Leadership Development, or Organizational Design
- A minimum of three (3) years of experience in Instructional Design and Delivery
- A minimum of two (2) years of managerial experience
- Demonstrated ability execute programs which measurably improve performance
- Excellent presentation and public speaking skills, as well as excellent written communication skills
- Knowledge of business mathematics, including the ability to calculate percentage changes, averages and weighted averages
- Working knowledge of Microsoft Excel, including the ability to understand and manipulate basic spreadsheets
- Ability to travel as required (30%)
- BA/BS Bachelor’s Degree, MA/MS Master’s Degree or certifications in Human Resources, Learning, Organizational Psychology, Design, or Communications
- A minimum of five (5) years of Hospitality industry experience within a leadership role
- A minimum of five (5) years of experience in Instructional Design and Learning Delivery platforms in a global organization
- A minimum of five (5) years of experience in a leadership role managing others
- A minimum of four (4) years of managerial experience
- CPLP preferred
- Certification in one or more of the following recognized assessment or talent development programs: Emergenetics, Dale Carnegie Certified Instructor, ATD Master Certified Instructor, Franklin Covey Certified Instructor, DISC certification, or Wilson Certified in Counselor's Approach
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Learning Delivery Leader Resume Examples & Samples
- Contributing to the design and implementing new curriculum delivery strategies and technologies in alignment with Enterprise Learning strategy, learning architecture and modern learning industry best practices
- Drive efficiencies and innovations in delivery across ADP
- Maintaining Enterprise Learning delivery standards and resources
- Measuring and evaluating client and associate learning experience in a continuous improvement model
- Monitors performance and operating standards of the team. Captures and analyzes broad range of metrics to provide insights, demonstrate impact and drive continuous improvement
- BA/BS -- or equivalent experience
- 10+ Years of Experience including 8+ Years People Leadership (direct or indirect)
- Knowledge of learning discipline, people management skills
- Domain or discipline expertise preferred
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Senior Learning Delivery Consultant Resume Examples & Samples
- Bachelors degree, preferred
- Minimum of 2 years facilitating experience in a classroom setting
- Minimum of 2 years of Instructional Design experience
- Minimum of 5 years of auto adjusting and/or property adjusting and/or auto liability experience
- Prior experience with various learning technology and authoring tools including but not limited to: Articulate Storyline, Captivate, Camtasia, Prezi, Blackboard, and video production software preferred
- Proficient with Microsoft Office applications including Word, PowerPoint, OneNote, Publisher and Excel
- Interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
- Advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards within the auto technical, property and auto liability discipline
- Applies highly advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
- Advanced knowledge of problem solving and preparation of complex reports for analysis
- Assist leadership in achieving business unit objectives
- Has and maintains all appropriate licenses and registrations for the role per state requirements
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GSS Learning Delivery Support Manager Resume Examples & Samples
- Responsible for tracking of hours for Supplementals, early identification and action on shortage of SAs for North America
- Maintaining certification and validation of new Sales Advisors for IBM Global Sales School North America
- Identifying and Recruiting new Sales Advisors through IBM resources and external candidates
- Communicating Certification Standards and Training available to Sales Advisors North America
- Researching, development of and implementing survey tool to evaluate Sales Advisor effectiveness. Built database to track performance of 400+ Sales Advisors globally
- Creating more effective and efficient process flows for new program rollout of New Seller Journey
- Collaborating with multi-functional teams to increase effectiveness of overall team
- Identifying and rapidly addressing gaps in partnership and key stakeholders
- Acting as a Sales or Cohort Advisor in standby capacity where required
- Ability to drive completed staff work for self and team
- Ability to lead and develop a team and team members
- Excellent interpersonal & communication skills
- Time and project management skills
- Ability to make responsible and sound decisions
- Experience in Global Sales and Human Resources
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CBS Regional Learning Delivery Analyst Resume Examples & Samples
- Ensure LMS is updated and complete to support planning, completion tracking and reporting
- Logistic coordination of instructor-led training courses (classroom or virtual) and train-the-trainer sessions
- Moderate and/or host virtual sessions as needed
- Provide support to instructors and participants prior to, and during sessions (test content, resolve technical issues)
- Support target audience identification and session management
- Facilitate training deployment, including testing and communications
- Track attendance / completion, confirm learner and instructor credit, etc
- Be the first point of contact for Users for LMS queries
- Business Acumen
- Effective Communication
- Planning and organization skills
- Effective Execution
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CBS Regional Learning Delivery Specialist Resume Examples & Samples
- Handle key strategic and day-to-day operational responsibilities pertaining to the planning and execution of the Training Calendar for the region
- Responsible to communicate to Business HR learning priorities based on input received from COHRE and address local/Regional training needs to COHRE
- Stay informed on legislation impacting the Region’s training and education obligations (e.g. Unions, Language requirements, type of learning format) and share it with COHRE; escalate ad-hoc training needs
- Provide support to Business HR in responding to specific and unique technical and professional development issues
- Implement and monitor training programs within the assigned Region
- Assist in prioritizing training requirements; resolving and clarifying training goals and objectives; and identifying trainers to support Learning plans
- Continually seek and support new approaches, practices and processes to improve the efficiency and effectiveness of training programs
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CBS Learning Delivery Leader Resume Examples & Samples
- Accountable for overall quality and execution of Learning logistic, administration, planning and delivery activities
- Keep abreast of business and training needs that may affect the Region
- Provide strategic guidance and support to Business HR and On-Site delivery teams
- Identify and recommend specific administration and delivery activities for specific learning programs
- Understand learning organization threshold and assign resources based on availability to learning programs
- Promote the necessary environment for effective internal customer satisfaction and collaboration
- Develop, implement, track and analyze reports and communicate to all levels of management on program compliance and learning needs
- Time Management skills
- Planning skills
- Relationship Building
- Effective execution
- Technology Utilization
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Learning Delivery Specialist Resume Examples & Samples
- Highschool diploma required
- BA/BS degree in Education, Business, Healthcare or equivalent combination of education/experience
- Two years of Revenue Cycle experience in applicable area; Central Billing Office, Patient Access Services, Health Information Management, or Revenue Integrity required
- Experience developing data reports to show trends over time required
- Experience identifying trends in data required
- Proven experience analyzing, interpreting, summarizing and presenting data required
- Experience conducting training needs assessments required
- Ability to work independently as well as in a team environment required
- Experience participating in Training standards, processes, policies, procedures and service level agreements required
- Experience in complex regional/ shared service environment with multiple/ matrix reporting relationships desired preferred
- Experience in Quality Assurance review of staff calls preferred
- Ability to develop FTP files for importing and exporting files to our vendor preferred
- In-depth knowledge of scheduling, templates, metrics, telephone systems and reporting
- A comprehensive knowledge of Training management functions in a variety of student settings
- In-depth knowledge consistent with a Learning Specialist II who can provide training independently for POS and CSD
- Familiarity with medical terminology and the medical record coding process
- In-depth knowledge of ADT, Prelude and Radiant Epic applications
- In-depth knowledge/ awareness of all areas related to Training and how they interrelate
- Familiarity with Education and Training management functions in acute and non-acute settings, and Lean methodologies
- Knowledge of Patient Management information system applications, preferably EPIC
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Learning Delivery Consultant Resume Examples & Samples
- Able to articulate and implement initiatives spanning the full learning cycle with demonstrated capability in learning delivery
- Strong facilitation skills and experience in management development and delivering soft skill and behavioural learning interventions required; a significant percentage of the role is likely be spent in face to face facilitation and coaching across multiple sites, the rest in diagnostic, design and evaluation activity
- Able to articulate and apply evolving approaches to learning that add value to the organisation
- Needs to be able to collaborate, influence and problem solve in order to bring about effective and results-driven learning solutions and outcomes
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SMB Sales Learning Delivery Partner Resume Examples & Samples
- Build relationships with regional SMB leaders and SMB teams, and external outsourced vendor partners in the region to collaborate on training priorities, training quality, train-the-trainer, and internal delivery of training programs
- Develop and implement meaningful ways to measure the impact and effectiveness of SMB training and development programs
- Serve as the project manager to package and deliver training/facilitate meetings and workshops in an engaging, interactive manner
- Interface with internal and external contacts to ensure all learning needs are satisfied
- Experience managing internal and external facing projects (sales development/strategy, training, communications, marketing, account management)
- Experience with project management as well as running strategic projects with cross-functional teams
- Experience communicating and working closely with executive-level leaders
- Willingness to travel ~35% of the time
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Learning Delivery Specialist Resume Examples & Samples
- Actively engages in the delivery and facilitation of multiple disciplines, lines of business and leadership training
- Plans the operational (short term) logistics of training delivery
- Responsible for oversight of trainees for duration of training sessions
- Serve as a resource to the Claims organization by observing, assessing and communicating the quality of leadership and culture in the claims offices
- Partner with Claims Leadership and University personnel to coordinate continuous improvement initiatives
- Interact with claims management to coordinate training schedule
- Serves as Subject Matter Expert to support the creation and maintain relevancy of curriculum and programs
- Conducts evaluations to analyze training activities, outcomes and make recommendations for improvement
- Partner with Claims Leadership with the evaluation of alternative solutions, conclusions and approaches to problems, issues and trends for individual contributor or office level
- Analyzes statistical and other information to develop a training solution based on business needs
- Mentors, coaches, and develops others within the training delivery organization, including providing feedback and straight talk to trainees, claims leadership and others within the University
- Ensure training delivery is aligned with business strategy
- Performs other duties as assigned
- Minimum 3 years claims experience
- Completion of, or actively pursuing a major insurance designation, or actively pursuing insurance or other educational courses related to position
- Previous workers' compensation experience is a plus, but not required
- Prior training and leadership experience are a plus
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Learning Delivery Specialist Resume Examples & Samples
- A minimum of 2 years of related experience, preferably in learning delivery
- Excellent Microsoft Excel skills
- Strong organization and communication skills
- Ability to work effectively in a fast-paced, multi-tasking virtual environment
- Ability to virtually team effectively with others
