Learning Technology Resume Samples

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A Wisoky

Adaline

Wisoky

52669 Bashirian Shoal

New York

+1 (555) 303 5783

52669 Bashirian Shoal

New York

Phone

p +1 (555) 303 5783

Experience Experience

Detroit, MI

Learning Technology Analyst

Detroit, MI

Aufderhar-Prosacco

Detroit, MI

Learning Technology Analyst

Everything we do is tied to the business – not dictated by rules or policies
Consults on governance for learning management systems
Perform system administration for RELX Learning Management System
Ensure system training materials are up to date and communicated to relevant parties
Provide escalation support for compliance learning system for US and Canada for users and learning system administrators
Serve as global escalation support for employee development learning system
Provides technical and advanced functional support of core learning technologies, system upgrades, integrations, new functionality, configuration changes that support learning, including (but not limited to): Learning Management System (SumTotal TotalLMS; Exceed LMS by Intellum), eLearning development tools (Adobe, Techsmith Camtasia, Articulate Storyline) and course integration (SCORM and AICC), Collaboration Technology (Jive), Online content resource integrations (Harvard Manage Mentor and others), System integrations (using APIs, Web Services or Database sync), Metrics and reporting solutions

Dallas, TX

Learning Technology Consultant

Dallas, TX

Gerlach-Bashirian

Dallas, TX

Learning Technology Consultant

Provide support for consolidating learning technology platforms while ensuring maximum learner and customer satisfaction
Vendor management
Cooperative team player on a diverse work team
Manage the process for integrated webinars via the LMS platform
Provide consultation as a design resource during project scoping
Assist in deployment of new programs as they are brought to market
Background in developing content for virtual learning

present

Los Angeles, CA

Learning Technology Specialist

Los Angeles, CA

Swaniawski and Sons

present

Los Angeles, CA

Learning Technology Specialist

present

Demonstrated knowledge of computing environments
Demonstrated knowledge of networks, workstations, wireless communication, security software and procedures
Demonstrated knowledge of education applications and social media
Passion for helping people achieve their goals
Day-to-day support and administration of inVentiv Learning Center for inVentiv's Commercial Business Unit
Manage LMS ticket escalation through IT Service Desk ticketing systems using email, phone or live one-on-one to resolve issues
Collaborates with stakeholders, ensuring system configurations for project launches

Education Education

Bachelor’s Degree in Science

Kent State University

Bachelor’s Degree in Science

Skills Skills

Great organizational skills, impeccable attention to detail and the motivation to deliver exceptional learner experiences
High quality communication and solid relationship-building abilities in a global, matrix organization
Self-starter with ability to strategize, problem-solve and execute plans
Able to adapt to change and work through conflicts
Ability to work effectively in a fast paced, entrepreneurial environment
Inquisitive nature and great listening skills
Ability to collaborate with many internal stakeholders at various levels
Creative problem solver, able to anticipate areas of concern or risk
Manage schedules and resources across multiple teams and/or initiatives
Comfort discussing and understanding technology; experience working with engineers

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Head of Citi Learning Technology Resume Examples & Samples

Act as a primary interface between the Learning community and HR professionals in the development of Citi’s learning technology strategy and roadmap
Manage learning technology systems and provide continuous support and ongoing evaluation of systems/functionality, software and reporting to ensure business and user needs are being met
Partner with Citi's Global HR Shared Services (HRSS) Organization on the oversight and functionality of the corporate Global Learning Management System
Work with HRSS and Technology in the development of business requirements and the review/monitoring of functional/technical design, user acceptance testing, rollout/communications and stakeholder management
Develop, manage and execute the strategic and operational direction of the learning technology including the business requirements for the Global LMS, online/mobile learning, virtual/social/collaborative learning environments, Citi For You platform, and other web-enabled resources
Work directly with stakeholders at different levels of the organization to define and prioritize functional and technical requirements for learning management systems (LMS)
In partnership with Citi Technology and Procurement Functions, lead vendor selection and management for learning systems and technology based content production. Negotiate contracts and establish SLAs as appropriate
8 to 10 years experience in designing and developing Learning Management Systems and/or Content/Knowledge Management
Experience managing global technology projects and virtual teams in a complex, multi-national environment. Includes program management, business needs analysis, requirements documentation, change management and systems implementation
Experience researching and implementing new learning methods that leverage cutting edge technology
Prior experience with administering a Learning Management System
Experience in evaluating learning software and making recommendations for purchase across a multitude of learning contexts: hybrid training models, eLearning, mobile, virtual, collaborate and social learning contexts
Understanding of competency modeling, content management, curriculum roadmaps and content mapping to learning activities required
Proficient at Excel and Project Plan sufficient to manage small to large-scale technology initiatives supporting the global Learning Management System
Proficient at data reporting and analysis of training analytics
B.S., Master’s Degree preferred in Educational Technology or related discipline

Learning Technology Resume Examples & Samples

Keep projects organized, on time and on budget
Develop documentation to facilitate the technical integration, information flow and tracking of projects
Create detailed work-plan which identifies and sequences the activities need to successfully complete the project, including resources and dependencies
Organize and maintain files, collateral and communications associated with the project
Manage multiple concurrent projects involving cross-functional teams
Define project scope in collaboration with stakeholders
Work with staff assigned to projects and track their process against planned deliverables
Monitor progress of the projects, accountabilities, making adjustments as necessary to ensure the successful completion of the project
Establish a communications schedule to update stakeholders
Prepare reports for management and stakeholders on project progress, financial reporting, etc
Ensure the project deliverables are on time, within budget and to the required level of quality; evaluate the outcomes of the project as established during the planning phase
Thoughtfully scrutinize work flows; research project management resources, trends, best practices, etc. to provide insight into how things can be done more efficiently; and present learnings to the team in an actionable way
7-10 years of experience in learning and development or related fields, with a successful track record in designing and implementing organizational change initiatives that address leadership development need using digital solutions. PMP preferred
Self-starter with ability to strategize, problem-solve and execute plans
Great organizational skills, impeccable attention to detail and the motivation to deliver exceptional learner experiences
Ability to work effectively in a fast paced, entrepreneurial environment
Experience working effectively in matrix organizations
Curious and informed on new learning modalities (eg: virtual, mobile, social, collaborative, blended)
Creative; open to new ideas
Ability to collaborate with many internal stakeholders at various levels
Manage schedules and resources across multiple teams and/or initiatives
Comfort discussing and understanding technology; experience working with engineers
Creative problem solver, able to anticipate areas of concern or risk
Inquisitive nature and great listening skills
High quality communication and solid relationship-building abilities in a global, matrix organization
Able to adapt to change and work through conflicts
Demonstrated history of successfully creating, planning, and monitoring complex project plans

Learning Technology Specialist Austin Resume Examples & Samples

Technological proficiency: working knowledge of the Web and basic software programs / applications
Excellent written and oral communication
Academic excellence: strong academic performance and a 4-year degree

Learning Technology, Analyst Resume Examples & Samples

Perform system administration for Reed Elsevier Learning Management System
Handle second level issues for other administrators and both internal and external students, assure that Help Desk has the information needed to provide primary support
Provide support so that Learning can be effectively targeted to the appropriate audiences within Reed Elsevier
Create, deploy, and support Learning Activities as needed including creation and maintenance of online courses and complex curricula
Bachelor’s Degree in Computer Science, Information Systems, or equivalent experience
4-5 years’ experience with Learning Management System functionality (Sumtotal LMS required) – including course creation, system maintenance, curricula deployment, certifications, reporting
Strong knowledge of AICC, SCORM, and other course standards including collaborative environments (Webex, and Live Meeting), and ability to deploy and maintain in the LMS
Experience working with Jasper Soft is a plus

Global Learning Technology Manager Resume Examples & Samples

Lead the execution and ongoing evolution of the learning technology strategy
Deliver technology solutions to enable and support the full learning lifecycle – Learning design, development, content management, delivery, LMS and associated processes, reporting and metrics
Enable our digital, mobile, social and informal learning strategies
Lead the enablement of our blended learning design strategy
Ensure that Learning technology investments support EY’s strategic objectives, and Learning transformation strategy
Provide strategic direction for HR services and IT teams on learning technology, including ongoing operations of existing tools and future learning technology architecture
Oversee the implementation of new Learning technology
Build and sustain strong internal relationships with key stakeholders including Talent, knowledge, finance and IT to ensure integrated approach
Guide our various Learning teams in the use of new technologies and how to maximize the user experience and benefits from these
Share best practice amongst Learning teams
Keep up to date with new developments in technologies, and leverage functionality into existing or new product solutions
Lead, and mentor other members of the Learning function in aspects of learning technology and innovation
Plan learning technology budget
Participates in meetings as required to represent Learning and Learning technology
Build and sustain a global community of practice for all learning professionals focused on learning technology
10+ years’ experience in developing and delivering large scale learning technology architectures and solutions within global organizations (corporate or partnership)
Deep experience in learning content management, LMS solutions and learning design and development tools and technologies
Strong learning background, including experience in implementation of learning technology on a global scale
Experience of delivering complex projects in a highly matrixed organization
Able to review competing technologies and products and identify the best solution
Excellent knowledge of the latest Learning technologies and strategies in the marketplace
Ability to drive change and understanding of change management principles and method
Ability to develop and communicate business cases, proposals that enable ongoing process and technology innovation and improvement
Understand and develop rationale for “buy versus build versus curate” investment decisions
Balance competing, and conflicting, stakeholder needs and ensure delivery of solutions that meet all aims and objectives
Demonstrated success in building strong, trusting relationships with stakeholders at all levels, including external third parties
Proven ability to initiate and sustain a wide network of relationships and to influence via relationship and stakeholder management
Confident in working with people from diverse cultural backgrounds, considering all points of view before reaching a decision
Proven ability to establish and lead global virtual networks or communities
Ability to work virtually, across multiple countries, areas and cultures and team effectively with clients and other team members
Strong group facilitation skills (virtual and face to face)
Excellent English language skills (written and oral)
Leadership of virtual project teams. Motivate project teams through effective monitoring, coaching and providing a positive working environment
Set the agenda for team members through strong line management
Introduce and facilitate a global community of practice
Work collaboratively with global teams to help agree solutions
Solid experience of managing learning technology and of leading continuous improvement work streams / projects
Project management experience including scoping, leading and delivering projects within the parameters of cost, quality and time
Experience leading global virtual teams to deliver learning initiatives and programs

Learning Technology Consultant Lms Administrator Resume Examples & Samples

High school Diploma or equivalent
Strong customer service orientation and attention to detail
Demonstrated ability to work independently, supporting a variety of customer needs and priorities
Desire to increase depth of knowledge related to the Learning Management System and share that knowledge with the enterprise and interested parties
Technically savvy - understanding and interest in the connectivity between systems and how systems and software can work together to solve business and learning needs
Strong oral, written and communication skills
Bachelor’s or Master’s Degree in Learning, Information Technology, Human Resources or a related field
Experience working with or administering a Learning Management System, ideally a Software as a Service LMS (eg: Cornerstone OnDemand, Saba, etc)
Experience working on an LMS implementation and migration
Experience with web technology (ie: HTML, JavaScript), database tools, APIs and enterprise systems
Experience with rapid development tools (Captivate, Storyline) and learning data communication standards (SCORM. xAPI)

Learning Technology Consultant Field Sales Representative Resume Examples & Samples

Plan, promote and deliver higher education services and digital materials to customers in order to achieve and/or exceed established sales targets and goals
Actively prioritize technology, media and digital product offerings to all opportunities
Establish one's self as the Digital Learning Consultant for the assigned accounts/territories and lead their shift from print to digital material and ensure that the customers have access to and are provided with the training sufficient to push such shift through
Travel around all assigned territories to perform the job duties
Strong digital skills and ability to quickly learn and apply new technologies and information
Ability to work in a dynamic and complex environment
Articulate superior communication and interpersonal skills
Strong presentation skills and ability to close the sale
Native Arabic speaker
Must have a valid driving licence
Ability to travel outside Saudi Arabia and the Gulf Cooperation Countries region
3+ years proven success in business development/sales
Experience in educational markets is preferred
Consultative sales experience

Intermediate Learning Technology Consultant Resume Examples & Samples

Act as producer for webinars and meetings which includes set up, testing, collaboration with webinar facilitator, pre-webinar prep, webinar platform management, moderation, closing session, and post work
Using the practice of instructional design develop and create timely on-demand multimedia solutions which will include eLearning authoring tools and video with audio/voice-over production that aligns with business needs. In the creation of the multimedia solutions editing of video and audio will be needed. Design production plans, lead technical developments, creates storylines, manages project plans, develop/execute test plans, and once implemented troubleshoots end user technical difficulties
Interact with Subject Matter Experts (SME) to identify, collect and develop content for on-demand multimedia solutions. Lead working teams in multimedia development acting as project manager
Create and maintain web pages on the Transamerica Learn Center and other company sponsored development sites. In collaboration with other members of the Learning Technology Team update, maintain and determine best user experience in navigation and design of company development sites
Build relationships and consult with internal clients to propose solutions for learning and development needs to align with business needs. For example, designing a learn center page, produce a video or create an eLearning segment or blending of multimedia. Discuss and demonstrate learning technology options such as a demo of the Adobe Connect platform to internal clients
Provide Learning Management System administration related to course upload, system enhancements and troubleshooting system and end-user issues
Adapt existing instructor led workshops (materials, job aids, etc.) to meet learning needs for a virtual learning approach. Collaborate with facilitators of classroom and virtual learning events to create blended learning coursework
Keep informed of latest trends in multimedia which includes but is not limited to; authoring tools, video production, learning management systems and virtual collaboration tools. Make recommendations for new tools and software. Apply best practices
Actively lead and contribute to the internal Creative Technology Community and provide leadership for community meetings
Understanding and experience with web conferencing tools such as Adobe Connect and the support and production of the platform
Experience working with (LMS) Learning Management System that supports SCORM/AICC standards
Experience with graphic design and design packages, such as: Articulate, Adobe Creative Cloud Suite, Photoshop, Publisher, HTML 5, etc. Experience with Mac computer a plus
Ability to edit video/ audio using editing software and identify and work with end users technology issues
Ability to develop engaging templates using creativity and novel approaches to subject matter
Thorough understanding of instructional design methods, adult learning theory, web-based training
Proficiency in using all Microsoft Office products including SharePoint

Learning Technology Specialist Resume Examples & Samples

Possesses a Bachelor’s degree or an equivalent combination of education, training, and experience
Must possess a minimum of 2 years of experience in the Information Technology field
Must possess a minimum of one year of experience supporting a campus learning management system (preferably Blackboard)
Must possess experience with one or more operating systems
Demonstrated knowledge of computing environments
Demonstrated knowledge of networks, workstations, wireless communication, security software and procedures
Demonstrated knowledge of education applications and social media
Typically possesses experience with Blackboard
Typically possesses experience with Google Apps, Microsoft Office, SharePoint, Voice Thread, Panopto, Adobe CreativeSuite and Web conferencing application
Typically possesses experience evaluating technologies for the learning environment
Must possess strong written and verbal communication skills
Passion for helping people achieve their goals
Demonstrated strong personal mastery, including ethics, interpersonal skills, and engagement in continuous learning
Must be able and willing to work evening or weekend hours as necessary
Provides Tier 2 Blackboard telephone and in-person support
Performs testing of Blackboard tools integrations and Blackboard upgrades
Conducts research to identify potential applications for the learning environment
Provides support for virtualization learning applications (VMWare)
Develops and/or revises instructional web and media-based learning objects such as tutorials, demos, documentation, and training modules
Assists with end user questions and problems. Works with basic equipment and simple applications
Conducts hands-on training sessions and instructional classes for students, faculty and staff
Assists in the maintenance of software and documentation libraries
Assists in manning a telephone hot-line
Provides user account management assistance (e.g. creation, password reset and deletion)
Assists with training student consultants and/or users
Stays informed of new developments and technologies
Performs other duties as assigned or requested. The university reserves the right to add or change duties at any time
Experience with Blackboard learning management system
Experience with Google Apps, SharePoint, and VoiceThread
Experience with Panopto, Adobe CreativeSuite and Web conferencing
Experience evaluating technologies for the learning environment
3 years of experience supporting a campus learning management system

Executive Learning Technology Representative Resume Examples & Samples

Proven high-achiever with track record of success
Strong aptitude for sales required
Articulate; Superior communication skills

Learning Technology Resume Examples & Samples

As a technical architect you should have a few skills and many that will get developed on the job
You should have a passion for helping people build confidence and most importantly have a hard working disposition
Grit is not something you eat for breakfast, but something you believe is a true strength
Manage the adoption of our learning technologies, including and not limited to: Visa University Online platform, learning management system, and physical classroom technologies
Experience architecting and customizing collaboration and learning platforms like SharePoint, Adobe Experience Manager, Learning Management Systems, Learning Engagement Systems
Provide advisory services on learning technology related projects
Build relationships with key organizations that can help our vision come to life (HR technology, Corporate technology, Security, Shared Services)
Your way of doing people research is by talking to them (often) and capturing the essence of those connection points
You like to learn and are comfortable with failing forward
You are detailed oriented and will create useful plans to shape the delivery of a work product
You are comfortable working on your own with guidance from an expert
Ideally, you have some experience with design and/or learning technology (could be as simple as Excel, PowerPoint, Adobe products, Learning Interoperability Standards (e.g. SCORM, xAPI). Geeking out on learning is what we do
Perhaps, you have experience with creating and delivering enablement to customers. If not, you can learn here
You appreciate and demonstrate learning fitness
You like to collaborate

Inside Learning Technology Rep Resume Examples & Samples

Bachelor's degree or Equivalent Experience
Strong aptitude for sales required
Demonstrates winning attitude
Strong digital skills and ability to quickly learn and apply new technologies
Ability to work in a dynamic/complex environment
Articulate; Superior communication skills

Learning Technology Consultant Resume Examples & Samples

Must possesses a Bachelor’s degree or an equivalent combination of education, training, and experience
Must possess a minimum of 2 years of experience in the Information Technology field
Must possess a minimum of one year of experience supporting a campus learning management system (preferably Blackboard)
Must possess expertise in designing and delivering training preferably Blackboard or other LMS training
Must possess experience providing end-user support for an LMS and related tools – preferably Blackboard
Must possess experience with one or more operating systems
Demonstrated knowledge of computing environments
Demonstrated knowledge of networks, workstations, wireless communication, security software and procedures
Demonstrated knowledge of education applications and social media
Typically possesses experience with Blackboard
Typically possesses experience with Google Apps, Microsoft Office, SharePoint, Voice Thread, Panopto, Adobe CreativeSuite and Web conferencing application
Typically possesses experience evaluating technologies for the learning environment
Must possess strong written and verbal communication skills
Passion for helping people achieve their goals
Demonstrated strong personal mastery, including ethics, interpersonal skills, and engagement in continuous learning
Must be able and willing to work evening or weekend hours as necessary
Provides support on Blackboard functionality and tool use to faculty, staff, and students
Provide training for faculty and staff on Blackboard functionality, change management, and best practices
Blackboard GUI administration including user management, system tools and utilities management, access and interpret monthly reports
Provides Tier 2 Blackboard telephone and in-person support
Performs testing of Blackboard tools integrations and Blackboard upgrades
Conducts research to identify potential applications for the learning environment. Provides technical support, assistance and consultation to students, faculty, staff and/or lower level consultants on assigned areas
Answers questions on-site or via telephone. Manages user accounts, provides permissions/email account sharing, and creates/deletes shared server folders. Resolves, escalates or refers technical problems as appropriate
Analyzes user needs and evaluates new products; recommends hardware and software purchases. Collaborates with other units to improve access to and maximize use of computing resources
Conducts hands-on training sessions and instructional classes in hardware and software applications for students, faculty and staff
Develops documentation, user procedures and security procedures. Contributes to the establishment and maintenance of software and documentation libraries
Installs and troubleshoots software and hardware. Performs backup and system restore procedures as assigned
Stays informed of new developments and technologies by reading journals and other pertinent publications, maintaining contact with vendors, and participating in professional organizations, meetings and seminars
Performs other duties as assigned or requested. The university reserves the right to add or change duties at any time
Bachelor’s Degree in Computer Science or related discipline
Experience with Blackboard learning management system
Experience with Google Apps, SharePoint, and VoiceThread
Experience with Panopto, Adobe CreativeSuite and Web conferencing
Experience evaluating technologies for the learning environment
3 years of experience supporting a campus learning management system
Experience in Higher Education

Learning Technology Consultant Resume Examples & Samples

Bachelor’s Degree with preference for Master’s degree in Instructional Design, Educational or Instructional Technology
Prior experience creating instructional materials that demonstrate design skill and are a result of a disciplined process for realizing performance-oriented objectives
Experience conducting gap analysis, performance analysis, and training needs analysis
Background in video production and post-production
Able to recommend and produce multiple modalities for learning content delivery,
Strong background in LMS and other learning delivery systems
Background in developing content for virtual learning
Background in conducting virtual learning sessions

Learning Technology Representative Resume Examples & Samples

Grow the business and maximize the sales of higher education solutions
Build strong relationships with professors, faculty and administrators - become their trusted advisor for higher education content and continuously identify new publishing opportunities
Collaborate with college bookstores and develop relationships with employees
Work with Editorial and Marketing departments to leverage products and develop new sales tools
Deliver sales presentations to small and large groups
Work with Sales Managers to ensure alignment with sales strategy

Learning & Technology Manager Resume Examples & Samples

Experience in a compliance and/or accreditation environment
Understanding of and experience with learning principles and course design techniques
Ability to multi-task and work effectively on simultaneous projects under tight timelines and/or changing priorities, scopes and deadlines while maintaining a high level of quality and ensuring on-time completion
Ability to navigate a large, decentralized institution with sometimes unclear or conflicting priorities
Experience resolving basic and complex issues and making recommendations to improve service delivery approach, processes and technology. Ability to think broadly and problem solve in creative ways, often collaborating with others

Learning Technology Manager Resume Examples & Samples

Bachelor’s Degree in either Human Resources, Organization Development, Organization Behavior, Industrial/Organizational Psychology, Instructional Design Technologies, Information Systems Technology
Must have previous leadership experience
5+ years of equivalent experience, in a position with demonstrated success in the area of Enterprise Learning
Must possess strong interpersonal, analytical, communication, and project management skills to effectively manage learning management initiatives
Strong relationship management skills to achieve program objectives
Consulting capabilities – develops relationships with various stakeholders that maximize the achievement of business outcomes, client commitment and long-term sustainability
Consulting presence – ability to interact and facilitate meetings with various levels of leadership, adapting behavior to different people and situations
Strong knowledge of technical content integration standards, such as SCORM and AICC
Understanding of HR strategies, policies and integration points
Advanced time management skills including ability to handle multiple projects, prioritize and organize
Ability to establish, manage and leverage relationships with internal and external partners
Innovative thinking and problem solving skills
Flexibility and capability to perform in ambiguous situations
Ability to anticipate operational issues and develop preventative measures
Knowledge of the Microsoft Suite of business software and knowledge of SAP, Success Factors and Learning Technology platforms

Learning Technology Consultant Resume Examples & Samples

Plan, organize, prioritize and execute sales strategies to achieve established sales targets. This will include
Review sales and sampling reports to impact cost effectiveness of sales process
Manage T&E costs and resources effectively and strategically
Manage communications and reporting
Exhibit proficient use of technology communication tools
Update and maintain customer database (SFDC)
Report to manager as required
Fulfill team support roles as required

Learning Technology Resume Examples & Samples

As a functional architect you should have several key skills and many that will get developed on the job
Lead the adoption of our learning technologies, including and not limited to: Visa University Online platform, learning management system, physical classroom technologies and new school learning technologies (ex. virtual reality)
Build relationships with key organizations and stakeholders that can help our vision come to life (the business functions within Visa aka the Colleges)
You will leverage your functional experience to design and drive projects
You will partner with key organizations to manage & influence the implementation of learning technology solutions that are unique to the Visa University Online roadmap
You will be a champion of our vision and ensure learning experiences are unique and differentiated
Project Delivery: Leads design workshops, assessments, and planning sessions. Maps the requirements to the learning technology ecosystem (existing or new). Reviews and approves functional designs with technical input. Leads and monitors end-to-end technical implementation, including platform configuration, production certification, integration development, data management and vendor technical activities. Create functional documentation for all new or modified projects. Support QA, UAT and performance testing phases of development efforts
Architecture Framework: Translates functional requirements into technical configuration documents; assesses impact on existing applications. Architects solutions to meet functional and non-functional requirements while ensuring adherence to architecture standards. Creates and maintains architecture design artifacts
Relationship Management: Work with business partners to analyze and refine requirements and perform project estimation. Collaborates with key stakeholders on solutions and while achieving a win-win for all parties. Works closely with HR IT, Corp IT, Enterprise Development and Design Group to orchestrate solutions
Strategy and Planning: Provides strategic direction and roadmap for use and implementation of enterprise applications and third party integrations to drive productivity improvements, efficiencies, risk mitigation and cost savings. Supports technology footprint

Learning Technology Specialist Resume Examples & Samples

Day-to-day support and administration of inVentiv Learning Center for inVentiv's Commercial Business Unit
Manage LMS ticket escalation through IT Service Desk ticketing systems using email, phone or live one-on-one to resolve issues
Collaborates with stakeholders, ensuring system configurations for project launches
Perform LMS quality control duties routinely
Continuously seek to improve the LMS to meet business needs and improve user experience
Partner with HR support services and IT to maintain data integrity and good customer service
Maintain knowledge base documentation, and ensuring best practices are followed by power users
Create and schedule LMS reports as needed
Develop LMS content as needed using third party tools like Articulate Storyline and Captivate
Work independently to identify, troubleshoot, and solve moderate to highly complex user support problems
Minimum of 3-5 years of experience managing LMS systems
Bachelor's Degree preferred; additional IT-related technical certifications also preferred
Results oriented, proactive work ethic and comfort with change is required
Experience working with or supporting technologies, specifically learning management systems and learning technologies, ideally SumTotal
Ability to prioritize and successfully manage competing projects and deliverables with similar timelines and a variety of stakeholders
Ability to work onsite at our Somerset, NJ location
Strong writtenand verbal communication skills with the ability to communicate technical information to a non--technical audience
Demonstrate knowledge of industry with a functional understanding of training development, e-Learning development and instructional design
Excellent customer service/interpersonal skills
Functional understanding rational database languages, web browsers and system, plug and play applications
Intermediateto expert level working with Microsoft Office and Portal Applications like LMS and HRIS, Jasper Studio and MySQL

Learning Technology Analyst Resume Examples & Samples

Perform system administration for RELX Learning Management System
Provide support so that Learning can be effectively targeted to the appropriate audiences within RELX
Assure that the proper reports are available from the system including creation of reports via SQL queries
4-5 years’ experience with Learning Management System functionality (Sumtotal LMS preferred) – including course creation, system maintenance, curricula deployment, certifications, reporting
Knowledge of various online learning tools and consulting skills to be able to match the appropriate environment for the learning activity
Technical Experience in maintaining earning management system preferably Sumtotal LMS
Good understanding of HTML, style sheets, framesets, etc. for web page maintenance
Familiarity with database fundamentals and SQL queries to aid in report development
Experience working with content tools like captivate, articulate is a plus

Learning Technology Consultant Resume Examples & Samples

Update and maintain current LMS and training content – ensuring consistency and quality across platforms
Assist in deployment of new programs as they are brought to market
Implement and configure new client instances on various learning technology platforms
Respond to feature and functionality questions from various channels, including both internal and external customers and vendors
Provide post implementation and upgrade support for the LMS
Support training initiatives by designing materials and guides for using digital programs and systems
Function as liaison with in-house personnel and outside vendors and clients to assist in the evaluation of technical needs
Provide consultation as a design resource during project scoping
Provide support for consolidating learning technology platforms while ensuring maximum learner and customer satisfaction
Client management and reporting
Vendor management
Bachelor’s Degree or at least 3 years direct work experience related to Learning Technology or L&D
Excellent personal computer skills, including Microsoft Office
Comfortable with varied software and related applications
Prior experience performing QA in a Sandbox/UAT environment preferred
Experience with course design, modern learning, and online education
Experience with Learning Management Systems (LMS); systems training or support preferred
Experience with Intrepid, Skillport, Net-Dimensions and other LMS’s preferred
Proficiency with Relational Databases, GUI, HTML, Microsoft Office, FTP, SQL, OLAP & Adobe Creative Suite
Excellent customer service, oral and written communication, and presentation skills

Learning Technology Support Officer Resume Examples & Samples

Experience of working within learning technology support and/or educational projects with a learning technology component
Able to demonstrate professional knowledge within learning technology to give advice and guidance to internal and external stakeholders
Evidence of demonstrable knowledge of key advances within learning technology

Learning Technology Specialist Resume Examples & Samples

Developing strategies and implementing plans in relation to the learner journey, ensuring it's simple for learners to navigate, from researching appropriate interventions and resources to booking courses and completing feedback
Advising on best practice learning technology formats, e-learning design, and channels to support training designers with blended learning journeys, structure and design of e-learning
Project manage learning technology projects from inception to launch along with the Learning leads and with work stream owners, including the addition of new courses and curricula to include assuring the quality of content by testing materials and ensuring courses work properly
Manage the reporting infrastructure, dashboards and analytics to enable true insight to be gained from the data that is stored and held in the LMS, ensuring that reports are automated and meet the needs of stakeholders (compliance, regulatory, etc) so that they can make informed data-based decisions
Upskilling administrators and learning design and delivery teams, ensuring that their profiles enable self-service and that they are adequately skilled to carry out their roles in relation to learning technologies
Creating opportunities to introduce appropriate learning technology innovations through researching ways that can increase our digital reach, maximise our learning and produce associated business cases
Facilitating the social learning environment so that staff can generate their own content and learn from each other
Accountability for the SF LMS working with IS and training administrators to ensure the system is maintained to meet the needs of the business
Eliminate or minimise employee's exposure to risks by reviewing, regularly, the health and safety risk register, applying appropriate controls, communicating results of risk assessment and ensuring health and safety is considered in the planning and execution of all LR activities
Manage your own and your team's compliance with health and safety rules, instructions, systems and legal requirements, ensuring employees are suitably trained and adequate resources are available to work safely
Monitor and review health and safety performance, observe safety behaviours in the workplace, taking appropriate corrective and preventive action as necessary and suggesting and implementing improvement activities
Best practice and industry trends in learning and development with a deep understanding of how to land and manage solutions in a large, complex organisation
Ability to implement the full learning cycle through a Learning Management System
Strong IT skills, including experience of working with planning tools and Success Factors Learning Management System
Excellent analytical skills and the ability to explain to a variety of stakeholders the impact of training requirements on their business area
Experience of project management, able to take design project from concept to implementation

Audi Learning Technology & Creative Manager Resume Examples & Samples

System design and architecture
Vendor oversight and direction
Budget and program management
Reporting and analytics capabilities
Video, Digital and Layout design and delivery
Trouble shooting, service level agreements and fixes
User feedback and refinement
Compliance to required IT and security standards
5-10 years of experience
Undergraduate (or comparable work experience) in either a creative (Design, Art History..) or technical field (IT, Software, EE…)
Instructional Systems Design
Needs Analysis and Requirements Gathering
Direct and Hands-on Experience with Learning Management Systems (LMS) and iOS App development
Curriculum Delivery and Design
Virtual Training and Web Conferencing
Understanding of advanced iOS and HTML 5 Interactive Presentation Formats and Toolsets
Both a technical and design degree
Some degree of a business education
Hands-on Coding and Software Development
Design Experience with a Referenceable Portfolio of Commercial Work
Deep Understanding of Market Leading Software LMS/CMS Platform Configurations and Partner Products to Enable New Features
Direct Marketing Execution and Analytics
Conversion of web based systems to iOS App based platforms

Learning Technology Officer Resume Examples & Samples

Degree/NVQ 5 or equivalent professional experience
Proven successful delivery of learning technology projects, ensuring they input into long term education strategies
Significant experience of working with a virtual learning environment (Blackboard, Moodle or equivalent)
Significant experience and up-to-date professional knowledge of the application and development of educationally sound online learning resources
Proven experience in developing training material and delivering training and support to individuals and groups
Evidence of ability to explore customers’ needs and adapt accordingly to ensure a quality service is delivered
Demonstrable ability to be an active participant in a team, be supportive and encouraging of others, and help build co-operation and morale, as well as working on own initiative
Evidence of ability to solve problems using initiative and creativity; identify and propose both practical and innovative solutions

Global LMS & Learning Technology Lead Resume Examples & Samples

Partners with business to envision and design solutions for Digital Learning projects to simplify, digitize and step up the learning performance. Conducts Discovery and solution design workshops to evolve digital functionalities on LMS platform
Build the strategic development roadmap for the platform in line with the digital learning strategy of – Mobile, Social, Big data, User generated content and federated search and works continuously to enhance the platform’s digital agility
Responsible for the new functionality configuration, UAT design and execution, change management and global deployment
Provides Technical consulting to Learning services and Learning solutions team in designing a business process improvement by sourcing new technology
Becomes an external benchmark and acts as a Technical authority on the Cornerstone & digital learning technologies for the internal learning community as well as external world
Simplify the UI interface for both-learning administrators and end users by regularly conducting comprehensive system audit and building evolutionary platform development roadmap
Maintains and Manages the platform governance standards and extensive documentation of Portfolio of programs and Projects
Is continuously aware of the evolving digital learning ecosystem, players and technologies and its implication for current LMS and learning solution
Is certified on CSOD or equivalent LMS (Sumtotal, Saba, SuccessFactors (Saas based). Has worked on providing End to End service to customers on CSOD/LMS platform .Is Hands-on on the configuration of features and functionalities. in the LMS
Has himself/herself carried /Led (in project leader capacity )the implementation of LMS- System configuration, integration of LMS with Oracle-HCMS or Peoplesoft and is aware about technical configuration of both
Has worked extensively on integration of LMS with intranet, social platforms like our spice social and is aware about- Architecture, Security and all other aspects of system integration
Is familiar with the tools like captivate etc himself/herself and is aware of gaming , assessments, videos and all other content developing standards
Has worked on mobile enablement of learning platform
Is aware about the recent technology innovation and tools in learning technology space
Can work in matrixed organization through influence
Can manage multiple projects at the same time
Project Management certification, HTML /Web know how, App design
HTML /Web know how, SQL query, App design, Mobile technology, API/Web service know -how
Master of PowerPoint, Word, Excel, Visio

Director, Learning Technology & Solutions Resume Examples & Samples

Serve as lead technology support for ADT’s Learning Management System supporting all related updates, releases, troubleshooting, and deployments
Serves as the primary learning technology expert to Learning and Development COE; assesses the effectiveness of current learning technology platforms; and proposes new technology learning initiatives to support the achievement of strategic business objectives
Maintains, supports and optimizes learning technology (e.g. LMS, virtual learning, databases, learning content design tools)
Oversees the strategic and operational direction for the development and systems teams and works closely with the Learning and Development team to effectively communicate, implement, and monitor digital learning solutions to ensure alignment with the business
Develops strong working relationships within field and regional business leaders, and executive management to understand, design, develop, and implement learning solutions that support the business
Functions as a champion for learning interventions to internal stakeholders, establishing service level agreements while fostering a culture of learning through educationally-sound, technology-enhanced instruction
Provides thought leadership in researching best practices in areas of cutting-edge learning technology to support a highly diversified and dispersed workforce in a performance-oriented culture
Leads change management and communication strategy for adopting learning technology, platforms, and blended learning approaches
Maintain the vendor-client relationships between the various training systems

LMS Administrator Learning Technology Specialist Resume Examples & Samples

Minimum 2 years of related experience required as an LMS administrator or in similar position (Cornerstone experience strongly preferred)
Technical skills including troubleshooting, and understanding of directory, file structures, and systems
Ability to troubleshoot and resolve technical issues
Ability to collaborate with others at all levels of the organization as well as vendors
Ability to gain new technical skills quickly
Customer service skills, responsive attitude
Strong oral and written communication skills; ability to communicate complex technical concepts in easy to understand terms
Ability to learn and take ownership of new technologies quickly
Ability to interact within all levels of the organization and with vendors
Customer service-oriented, sense of urgency and responsive attitude
Has managerial skills needed to direct temporary workers or interns
Makes recommendations or decisions, which usually affect the assigned unit/division, but may at times affect operations, services, individuals, or activities of others outside of the assigned unit/division
Work is analytical, non-standard and widely varied requiring the interpretation and application of a variety of policies and procedures. Analytic ability and inductive thinking are required for the application of multiple, technical activities. Problem solving involves identification and analysis of diverse issues
Makes basic decisions; ongoing supervision is provided on an “as needed” basis. Some independent judgment is necessary to select and apply the most appropriate of available procedures
Responds to and handles unfamiliar situations with little supervisory guidance
Has extensive knowledge of a distinct trade or technical area. Knows policies and procedures, and can recommend a course of action based upon these guidelines, modifying existing methods, procedures or forms as necessary. May work with software applications
Solves problems that involve identification and analysis of diverse problems; answers are usually found by reviewing standard technical manuals and administrative procedures and modifying them for unusual situations. Guidance is usually provided on what sources to review and solutions are reviewed before acceptance
Completes work that requires developing imaginative and complex methods, procedures, products or systems. This is an important part of the job and results generally affect several departments within the organization
Applies, recommends and implements advanced technology concepts to improve the efficiency and effectiveness of one or more divisions or has approval for the use of technology for multiple divisions
Serves as a senior project team member responsible for the flow of work among project team members. Assures resources are used efficiently and effectively. Work is varied in nature with situations frequently requiring new solutions
Requires regular contacts to carry out programs and to explain specialized matters or occasional contacts with officials at higher levels on matters requiring cooperation, explanation and persuasion
Requires regular external contacts to carry out organization programs and to explain non-specialized matters. Position requires contacts with customers or the public which usually involve regular sales, service, or business relationships but where the primary responsibility for resolving difficulties lies with someone else

Learning Technology Manager Resume Examples & Samples

University degree; advanced degree preferred
At least 6-8 years learning/professional development experience
Experience in a similar role managing global operations initiatives in complex environment
Thorough understanding of operations, strategy development, best practice adoption and change management methodology
Knowledge of adult learning theory, as appropriate
Superior leadership, organizational, and problem-solving abilities
Excellent interpersonal skills with a broad spectrum of stakeholder
Strong project management capabilities
Excellent people development skills
Distinctive verbal and written communication skills

Learning Technology Specialist Resume Examples & Samples

Two (2) plus years of relevant experience in Learning and Development
Two (2) plus years of experience with LMS systems, preferably SumTotal
Three (3) to five (5) years working in a learning/technology environment
Broad understanding of learning solutions and technology
Experience with Learning Management Systems or Talent Management Systems
Experience managing relationships and partnering with external vendors to establish curricula and offerings in various systems
Ability to support video shoot, record video and edit content into reusable video assets
Ability to build blended learning curricula in a learning management system
Ability to develop, edit, and manage SharePoint sites
Advanced SharePoint experience
Ability to support virtual ILT sessions using WebEx or other related tools
Support data analytics, run reports from multiple systems and aggregate data into usable and applicable information
Innovative, results/detail oriented, and collaborative
Good questioning skills and knowledge expertise to fully understand system implications
Knowledgeable about best practice solutions
Not content with status quo; seeks ways to optimize both current solutions and investment in solutions
Must be able to adapt to several roles: training, consulting, facilitating, and collaborating up, down, and across the organization

Learning Technology Analyst Resume Examples & Samples

Provides technical and advanced functional support of core learning technologies, system upgrades, integrations, new functionality, configuration changes that support learning, including (but not limited to): Learning Management System (SumTotal TotalLMS; Exceed LMS by Intellum), eLearning development tools (Adobe, Techsmith Camtasia, Articulate Storyline) and course integration (SCORM and AICC), Collaboration Technology (Jive), Online content resource integrations (Harvard Manage Mentor and others), System integrations (using APIs, Web Services or Database sync), Metrics and reporting solutions
Evaluates and supports functional and technical integration opportunities for IT/HR provided applications to support learning, including (but not limited to): Video delivery platforms, Workday, Mobile – Apple iOS, Web conferencing (Microsoft Skype), Intranet Web applications (DDN), Microsoft SharePoint, MS-Office Suite, Outlook
Supports GLLI’s short and long-term strategic and operational learning technology initiatives. Ensures the alignment and maintenance of the Learning Technology Roadmap and Learning Technology architecture
Maintains strategic relationships with internal institutes and functions (HRIS, ITD) and its customers to support deployment of technology solutions to address learning needs
Works with vendors and other groups (ITD, HRIS) to ensure appropriate support, configuration and enhancement of supported learning technology platforms. Determines when to escalate problems, perform root-cause analysis and engage appropriate parties for an effective resolution to technical/functional issues

Learning Technology Coordinator Resume Examples & Samples

Support the administration of webcasts and become a webcasting expert
Identify, troubleshoot, and resolve general webcast operational issues
Address technical bugs and other system issues with vendor, as needed
Create, support, and improve internal systems and processes
Work with instructors to prepare them for webcast delivery
Host instructor prep calls and live webcast delivery
Back up live web cast delivery
Assist with the set-up of web-based learning events using current learning technology platforms (we currently use Adobe Connect)
Provide support and trouble-shooting prior to and during web-based, virtual learning events
Provide online learner / user support for learning initiatives that require virtual and web technologies
Post, deliver, manage, update and maintain web-based training and eLearning
Collaborate with designers, course authors, and other team members to test new courses and applications, including quality assurance of e-learning content and course configuration
Provide support and training on existing and emerging learning platforms, practices, and technologies (including tablets, Ipads, video, audience response systems. etc.)
Participate in special projects, including the launch of additional features, capabilities and system upgrades for all Learning technologies

Inside Learning Technology Representative Resume Examples & Samples

Grow business by closing a high percentage of qualified leads and maximizing sales by positioning digital and custom solutions
Effectively conducts sales presentations to individual choice and large committees via on-line demonstration tools or site visits
Coordinate the assistance of internal specialists on targeted opportunities to move the adoption forward to close the business
Collaborate with college bookstores and develop relationships to forward Enterprise opportunities
Develop and execute implementation plans for digital required customers through collaboration with Implementation consultants
Update SFDC via account planning and daily updating to ensure pipeline reports are accurate
Bachelor’s degree required with a 3.0 GPA, or equivalent work experience
Sales experience with proven high-achiever with track record of success
Strong aptitude for sales
High level of digital aptitude
Ability to travel up to 5% during peak periods
Ability to quickly and resolve customer concerns or issues while on the phone
Extraordinary depth of product knowledge to recognize customer needs and where technology fits
Ability to collaborate with internal MH resources at both a strategic and tactical level to leverage and close business
Entrepreneurial spirit represented by taking the initiate to try to new ideas and willingness to take risks
Excellent verbal and presentation skills; must be able to exhibit confidence and build trust when speaking with faculty and higher education bookstores

Learning Technology Lead Resume Examples & Samples

Works with Knowledge Management (KM) team to develop custom features/functionality for Knowledge Center that are effective, defect free and meet business requirements and team standards
Works with instructional designers, trainers, and content experts to identify, develop, and implement customized e-Learning solutions that support learning strategies and objectives
Translates instructional concepts into interactive experiences that reinforce the concepts specified by the instructional designer. Makes recommendations on approaches that enhance the quality of the learning experience
Develops course interfaces that illustrate critical concepts and desired learning outcomes, to be used in classroom or online settings
Analyzes the end user technology environment (desktop and network) to determine limitations to media, graphic and audio development. Selects media and graphical treatment that is consistent with both technology infrastructure and audience needs
Plans work out appropriately, proactively escalates issues that may impact scope, schedule, budget
Performs Quality Assurance coding and design review; defects or discrepancies in requirements identified and resolved with appropriate partners and stakeholders
Develops production support documentation
Participates in unit test case development
Develops complex test scripts
Consults with the instructional designer on media and methods that are consistent with the audience location, learner profile, learning outcomes and training program content
Identifies needs for outside resources, and sources vendors, as appropriate. Handles vendor management, to include coordination of resources and ensuring quality of product and service levels delivered
Bachelor's degree or equivalent training required, with 7-10 years of experience, or Master's degree with 5+ years of professional experience
Proficient in new and emerging technologies
Thorough knowledge of the following: IT concepts, strategies and methodologies. Business function(s) and of business operations
Design and development tools. Architectures and technical standards
Thorough knowledge of layered systems architectures and layered solutions and designs; understanding of shared software concepts
Proficiency in multiple programming languages and tools
Understanding of agile software development concepts and processes
Must be proactive, and demonstrate initiative and be a logical thinker
Consultative skills, including the ability to understand and apply customer requirements, including drawing out unforeseen implications and making recommendations for design, the ability to define design reasoning, understanding potential impacts of design requirements

Learning Technology Consultant Resume Examples & Samples

Manages day-to-day Learning Lane LMS administration in consultation with business unit and Cox Automotive partners (Taleo Learn) and coordinates improved processes and best practices across the division
Ensures the effective design for the user interface and system functionality (vendor product releases)
Consults with business partners and resources on the effective use of the platform to ensure alignment with learning needs for all supported businesses
Manage the process for integrated webinars via the LMS platform
Manages the day to day resolution of user issues and data integrity to ensure employee access to learning
Assist in the support and integration of Testing and Assessment platform
Generate and manage standard and custom/ad-hoc report requests and aligns reporting design to business needs
Support the Learning Technologies team in data and content cleanup prior to project migration
Work directly with LMS team and Mobile Learning platforms as well as other duties as required
3-5 Learning Management System experience required; SumTotal & Taleo Learn/Learn.com experience preferred
Experience managing training processes and procedures such as scheduling, enrollments, rosters, waitlists, etc
Demonstrated experience in data administration in Microsoft Excel
HTML and basic design skills preferred
Detail orientation and ability to multi-task with little direct supervision
Ability to communicate effectively to all levels of the organization
Enthusiasm and ability to excel in a fast-paced changing environment
Cooperative team player on a diverse work team
Attention to detail, ability to multi-task, and highly developed organizational skills are required
A professional demeanor and the ability to promote a team environment are essential, as are excellent communication and interpersonal skills

Disney University Learning Technology Manager Resume Examples & Samples

Manage and provide oversight for all technology-related activities within the Disney University, including supporting off-site learning environments, and managing all technology assets within our learning environments
Continuously seeking new and creative ways to enhance the learner experience, improve efficiencies, and increase productivity
Ability to strategically interact with all levels of leadership, influence recommendations, and contribute to a strong-performing team
Support and project lead WDPR learning technology initiatives including D Learn and D Achieve
Partner with segment and enterprise technology teams to ensure we are providing a seamless experience for our learners, and within our learning environment
Prepare and manage technology budgets, including capital planning
Serve as one of the Duty Managers for the Disney University
Lead a team of salaried and O&T Cast Members
A minimum of 5 years of prior leadership/management experience or comparable work experience
Must demonstrate excellent verbal and written communication, as well as strong presentation skills with a variety of audiences
Ability to develop strong working relationships with leaders and peers within the organization both within and across the segment
Demonstrated ability to maximize internal and external partnerships
Proven experience in utilizing metrics and analytics to identify operational areas of improvement
Exceptional project management skills, independent problem solving skills, attention to detail, flexibility, and ability to collaborate with others and ability to work in a fast-paced environment
Proven knowledge and understanding of our learning technology environments (e.g. D Learn)
Must possess a high aptitude for technology
Ability to be flexible with work schedule, including holidays and weekends
Bachelor’s Degree in Business or Technology, or a related field

Consumer Learning Technology Specialist Resume Examples & Samples

Minimum Education - BS/BA degree or equivalent combination of education/experience
5+ years experience in a Learning organization
Strong communications skills & facilitation experience across all levels of leadership
Experience with analyzing and documenting business requirements and interfacing with technology teams
Proficient in using Microsoft Office products (Word, Excel, PowerPoint, Project, Visio)
Ability to effectively synthesize information, prioritize business goals and drive results
Ability to listen to the needs of the learning organization and creatively transform needs into solutions via technology
Excellent process skills with proven ability to manage high complexity work
Strong relationship management and interpersonal skills, with proven ability to influence stakeholders at varying levels of the organization and across different functional teams
Ability to work well independently and with different teams including external vendors

SAP Successfactors Learning Technology Consulting Manager Resume Examples & Samples

Minimum of 3+ years’ experience in SAP SuccessFactors Learning Management
SAP SuccessFactors Learning Management Certification
Weekly travel to US client sites required

Learning Technology Solutions Consultant Resume Examples & Samples

You will demonstrate energy and curiosity about customer and business problems, and how technology addresses them
You’ll lead others with credibility and articulation
You will engage disparate and differentially vested stakeholders with influence, persistence and accountability in matrixed environments
You will have consulting approach is underpinned by deep and often quick thinking, situational awareness and analytical rigor
Your excellent verbal and written communication skills with business and learning team members
Your superior skill multi-tasking and executing against a defined plan

Learning Technology Specialist Resume Examples & Samples

Build and manage demand prioritization tracker to support strategies that extend system functionality and improve usability and intuitiveness. This also includes serving as main point of contact to Instructional Design teams, other business partners, and dealers for system extensions and prioritization meetings. The output of these efforts should be a visual roadmap of the future of MBA training systems
Design and manage projects based on systems roadmap. This includes enhancement needs analysis, design, managing development, implementation, and on-going support (to include documentation)
Manage ongoing partnership with the Information Technology area to develop and implement strategies for system optimization and support
Manage the communication of any pertinent information and/or updates related to departmental systems across MBA, MBUSA, and the dealer organization; this includes overseeing NCU, field communication, and operational email blasts
Provide dealer network support via inquiry management, identify common issues/customer feedback, and deliver system optimizations to address reoccurring issues
Support MB Academy Operations projects as needed

Learning Technology Developer Resume Examples & Samples

Bachelor Degree in Education, Business Administration, Information or Instructional Technology, Organization Development, Human Resource Management, or related field is preferred. Past experience and work-related training may be considered in lieu of degree
Previous training and development experience is required. Healthcare experience is a plus
Prior experience with learning management systems and various learning delivery modalities, such as self-paced learning, mobile learning, instructor-led learning, asynchronous and synchronous e-learning, and blended learning
E-learning development and course building experience
Proven track record of excellent presentation and communication skills, both written and verbal is required
Excellent interpersonal skills and ability to form collaborative relationships with staff, management and leadership at all levels of the organization
Proficient in the use of Microsoft Office products, including MS Word, PowerPoint, Excel, Access
Proficiency in the use of Articulate, Photoshop, Captivate, Adobe Creative Suite Products and similar software desired
Experience with HTML/HTML5, Flash, and other content coding methodologies
Experience with creative tools such as Powtoons, GoAnimate, and VideoScribe
Experience with additional learning approaches such as gamification, micro-learning, and spaced repetition

Interactive Learning Technology Developer Resume Examples & Samples

Design and develop digital learning tools (end to end project management) suitable for LMS (Cornerstone) deployment and global consumption
Translate business needs and visualize content requirements into wireframes, mockups, storyboard’s
Ensure graphic solutions are optimized for integration, performance, usability and sustainability
Review design brief and research trends
Liaise with and engage, SME, Maersk IT, HRIT and P&OD content/project owners to collaborate design brief objectives, materials, and project timelines
Drive both integration analysis, implementation on Maersk servers, test & QA as well as change management when future upgrades are installed
Developing prototypes and proofs-of-concept as needed during the planning and design stages of projects

Learning Technology Representative Resume Examples & Samples

A Bachelor's Degree or equivalent work experience
A winning attitude
The ability to work in a dynamic/complex environment
Superior communication skills
The ability to travel

Learning Technology Manager Resume Examples & Samples

Manage and ensure full capability and compatibility of all new and existing learning and knowledge sharing systems, tools, and integrations, including cloud-based/mobile environments
Coordinate with curriculum, assessment, and instructional design teams and subject matter experts to gather system/platform technical requirements, determine functional and reporting design needs, and ensure a successful user experience and support achievement of desired learning outcomes
Work directly with cross-functional system owners in IT, human resources, and other parts of the organization to create and maintain integration points for full system functionality
Work closely with third party instructional technology vendors and partners to manage and enhance the use of systems
Collaborate across the InDepth teams and Chemonics more broadly to support successful adoption and integration of instructional tools
Supervise Learning Technology Associate, delegating and managing their workload while supporting their professional development
Bachelor’s degree in computer technology, instructional systems design, or instructional design required; Master’s degree in computer technology, instructional systems design, or instructional design required preferred
Experience working with EdCast and/or other mLearning and major enterprise-wide learning management system (LMS) platforms is preferred; familiarity with LMS requirements preferred
Proficiency/familiarity with a combination of Java, HTML, or CSS preferred
Experience working with Microsoft Dynamics and Microsoft Office 365 preferred
Experience managing data migration, creating interfaces with an LMS and performing quality testing, and maintenance for ensuring the ideal end-user experience
Demonstrated ability to drive technology innovation and integration in a fast paced environment
Ability to be agile, flexible, and creative

Learning Technology Spec Resume Examples & Samples

Bachelors degree or equivalent required
5-7 years related experience, supervisory experience preferred
Excellent Presentation Skills
Understanding of the SCRUM/AGILE methodology
Understanding of adult learning principals and the ability to adjust instructional methods to best meet the needs of the audience
Instructional Design Experience
Knowledge of the Workday platform
Equally comfortable with web based design, classroom deliver and virtual facilitation

Learning Technology Specialist Resume Examples & Samples

Bachelor’s degree and 3+ years of experience in Instructional Design and LMS administration
Demonstrated experience in partnering with stakeholders and SMEs to translate business objectives into effective learning interventions
Ability to create, execute and measure high-quality, high-impact training deliverables (courses, demos, simulations)
Ability to develop, update, and deploy eLearning modules via a LMS; ability to produce and distribute custom and ad-hoc training performance reports
Adept at developing online training, as well as classroom and virtual training, including facilitator guides, train-the-trainer workshops; participant guides, job aids, quick guides and other instructional and performance supports
Ability to manage multiple projects that are complex in nature and broad in scope
Excellent written and verbal communication skills; strong analytical skills
Project management skills with the ability to document and communicate project plans, monitor work in progress, and achieve project milestones/end results
Track record of supporting end users in a responsive and efficient manner

VW Learning Technology Specialist Resume Examples & Samples

Liaison between Academy managers offering regular recommendations and updates with respect to web site, LMS, new technologies, resources and cost-control
Responsible for data management issues requiring proficiency in Excel, Access, Business Objects, etc. to manage data and reporting
Oversee supplier selection and project management for this area, under the direction of the Academy managers
Establish and maintain supplier/vendor relationships to reach Academy goals
Understand the Academy business needs and jointly develop solutions for distance learning technology
Track and manage all department training content and assets
Collaborate with VW Group (USA) on development and deployment of online solutions
Jointly manage integration to back-end IT solutions between the Academies and the enterprise
Manage online evaluation strategy for Academy retail participants
Provide and maintain relevant process for learning technologies (LMS, database & tracking system, and all associated interfaces)
Perform system administration functions for learning technologies
Manage learning management system and its custom interfaces
Jointly manage integration to back-end IT solutions in keeping with industry trends, network objectives and the company’s IT policies for managing data
Serve as escalation support for Academy Concierge
Troubleshooting and content management for database, interfacing with ITPO (VWoA I/T dept)
Manage all data touch points together with VW, VCI and Group Services (e.g., SAP feeds, data warehouse)
Oversee supplier selection and project management
Successfully manage budget
Minimum of 3 years of experience
At least two years of experience in learning technology field
Volkswagen product and process knowledge
Track record of successful vendor management
Track record of successful project management
Proficient in MS Office applications: PowerPoint, Word, Excel
Proven ability to effectively communicate with all levels of the organization, both written and verbal
Knowledge and experience preferred in the application of project management principles
Knowledge of process improvement principles

Learning Technology & Innovation Executive Resume Examples & Samples

Identifying new best-in-class learning technologies that can enhance the learner experience and the effectiveness of global learning programmes
Working with internal stakeholders, management and vendors to compare, evaluate and select appropriate learning technologies
Building a business case for each proposed new learning solution
Working with the learning team and stakeholders to ensure successful implementation of learning innovation within the Xerox infrastructure
Ensuring effective data analytics are in place to provide necessary insights into workforce performance improvements and business results from new learning technologies
Working with global programme managers to ensure successful implementation of new learning technologies
Strong understanding of adult learning theory, learning design, and current learning trends and technologies
Experience working with 3rd party suppliers
Excellent communication and collaboration skills within a global organization
Experience working with software solutions and implementation
Some experience with data analytics and reporting

Senior Learning Technology Specialist Resume Examples & Samples

Categorize and audit learning assets within the LMS to make the content easily accessible for employees
Map new learning content on various platforms (myDevelopment, Leadership Advantage) to the Leadership Imperatives
Ensure learning content is well organized within MyTraining and inactivate resources no longer supported by Corporate Learning & Development
Support set-up for blended learning curricula within LMS or other platforms
Create blended learning curricula so that it is easily accessible, simple to launch, and provides a positive learning experience for learners
Partner with L&D and Talent Management to post most recent documents and to provide quality content, images, videos etc.on SharePoint sites
Program manage SharePoint site updates and schedules and is highly skilled with SharePoint features
Create SharePoint sites and manage administration; build and organize site, create consistency and branding, assign site access etc
Manage SharePoint site transition to new platform
Five (5) to seven (7) or more years of relevant experience in a learning/technology environment
Two plus years of experience with LMS systems, preferably SumTotal
Two plus years of experience with SharePoint sites
Subject matter expertise in working with various talent management systems, learning tools, technology, etc
Bachelor Degree, strongly preferred
Prior experience with Learning Management Systems or Talent Management Systems
Strong SharePoint experience (ability to develop, edit, and manage SharePoint sites)
Experience managing relationships and partnering with external vendors
Ability to support virtual ILT sessions using WebEx
Support data analytics, runs reports from multiple systems and aggregate data into usable and applicable information (L&D dashboard, etc.)
Excellent technology skills
Must be innovative, results/detail oriented, and collaborative
Able to work across organization lines to get things done
Excellent planning, documentation and organization skills; strong attention to detail and high standards of quality; strong commitment to continuous improvement
Results driven, self-starter, and open to change
Able to solve complex problems
Excellent analytical skills, the ability to see the big picture and understand ramifications of decisions
Must be able to adapt to several roles: training, consulting, and collaborating up, down, and across the organization

Learning Technology Administrator Resume Examples & Samples

Provide configuration and training plan execution within the LMS technology
Create and maintain group and individual security profiles within the LMS system
Execute on tasks / deliverables associated with LMS administration and related projects, including but not limited to the systematic creation and maintenance of
Courses- classroom, virtual and online
Classes -Curricula / Training Plans
Catalogs -Standard Reporting/Metrics
Maintenance of documentation, templates and best processes
Identify process improvements
Technically troubleshoot user interface challenges with the LMS computer application – example: “drop-down” menu enablement and de-bugging
Understand and support improvements of the LMS services / demand management model
Provide user acceptance testing (UAT) and support for any LMS application upgrades or enhancements
1-3 years’ experience with Learning Management Systems and database knowledge
Comprehensive working knowledge of Microsoft suite, including Outlook, Word, Excel, PowerPoint and SharePoint
Strong oral/written communication, time management, and organizational skills
Demonstrated experience managing multiple priorities
Demonstrated attention to detail and follow up skills
General understanding of scientific R&D processes and terminologies
A minimum of a High School diploma is required; Bachelor’s degree is preferred
US military experience will be considered towards industry experience requirements

Learning Technology Specialist Resume Examples & Samples

The drive to achieve beyond what is expected
Experience with Learning Technologies or curiosity about the development of traditional and technology based intellectual property
Technological proficiency and strong working knowledge of the internet, mobile technologies, and computer applications and business systems
A 4-year college degree demonstrating academic excellence

Manager of Bsro Learning Technology Resume Examples & Samples

Create the strategic direction for the BSRO learning management system
Manages across a high degree of complexity to ensure alignment across the enterprise
Takes a comprehensive approach to program management with internal and external partners
Owns all aspects of program budget/scope/design/development/implementation and evaluation of the Learning Management System
Internal expert resource on all aspects of Learning Technology and acts as liaison to the Enterprise LMS Team
Manages the day-to-day operations and maintenance of the learning system by collaborating with a team of learning and system professionals
Partners with leaders across Bridgestone Retail Operations to lead the implementation of the learning technology program
Collaborates with and advises on appropriate learning solutions that fit within the hardware and software infrastructure
Builds detailed architecture diagrams, plans and timelines in accordance with education projects
Proactively works with internal teams to create monthly, quarterly and annual plans for learning that support the business planning cycles
Oversees blended solutions on the LMS, WebEx and virtual classroom assuring efficient operation, functional assistance, and implementation support to the field
Ensures that learning solutions meet the department’s technical and quality standards
Builds and deploys courses in the online course authoring tool
Initiate and manage licensing and permission requests
Provide oversight, leadership, and technical direction for Learning Management System requirements to LMS Administrator
Provide coaching and direction to LMS Administrator and regularly evaluate performance against objectives
Minimum of 5 years of systems experience, learning management systems preferred
Knowledge of SuccessFactors and SumTotal a plus
Expert use of MS Office
Experience in Storyline and eLearning authoring tools
Virtual instruction experience and social learning communities a plus
Must be an excellent program manager and communicator, as well as be experienced with a variety of instructional delivery methods/media including online learning, instructor-led training, blended learning, job aids, video, and self-directed learning

Senior Learning Technology Specialist Resume Examples & Samples

Advanced SharePoint development experience (ability to develop, edit, and manage SharePoint sites)
Experience storyboarding, editing, producing and shooting videos
Experience leading innovation initiatives
Advanced skills with LMS technologies

Learning Technology & Methods Lead Resume Examples & Samples

At least 7 years of experience, including training and adult learning experience
Must possess a high aptitude for technology
Bachelor’s Degree in Business or Technology, or a related field, Masters preferred
People management experience is preferred

Learning Technology & Methods Specialist Resume Examples & Samples

Supports the Learning Technology and methods lead in partnering and consulting with key stakeholders to create and execute standards for technology, tools and methods to support the annual and on-going learning plan
Create and maintain design and development style guides and templates
Create and maintain digital standards and guidelines (e.g. mobile, eLearning, video)
Create and maintain curricula and learning assignment process, templates and guidelines
Research and recommend new development methods, tools, and learning technologies, including industry trends and common practices for learning operations
Supports the audit process to guarantee compliance with our learning standards
Supports on-going validation process for current technologies
Responsible for managing the testing and implementation of new technology, application releases and enhancements (eg: Success Factors quarterly releases)
Supports and monitors technology budgets
Maintains and audits the vendor management processes, including adherence to Colgate’s preferred vendor list
Partners with key stakeholders to facilitate business requirements identification process (eg: new vendor, new technology and standards)
At least 4 years of HR/Learning experience
At least 3 years of training and adult learning experience, including proven experience related to learning technology
Bachelor’s Degree in Business or Technology, or a related field, Master preferred

Learning Technology Manager Resume Examples & Samples

Provide expertise in the selection & implementation of learning technologies for enhancing Learning and assessments. Investigate and identify new learning technology solutions, by researching industry and BT standards, harnessing the capability available within BT, working in collaboration with L&D design and delivery communities
Oversee the implementation of all upgrades to the Learning technology system portals, ensuring all stakeholders are aware of the changes and the impact on their stakeholders
Provide consultancy support to the L&D team to enable the development of new learning content (as well as enhance existing materials), which is aligned to Learning platform capabilities, technology industry standards and is offered in a multiple of formats as required
Lead on specific deliverables of small/medium scale projects or implement less complex technology related projects to achieve required business benefits and manage to budget, timescales and quality
Lead end to end change for Learning Portals & Management Systems from Concept to Benefit realisation
Liaise with internal, external and third party suppliers as required, provide solutions to automate processes (generally linked to transformation projects) creating efficiencies and improving time to deployment
Continuously research latest trends and remain up to date with web development, mobile, digital , learning technologies including performance support tools which in turns widens the range of learning solutions offering made available to the BPS clients
Is fully proficient in Web coding and Web development (SQL, Java Script, HTML, and JQuery) as well as SaaS based products and masters those disciplines to build media rich online platforms which can aggregate digital content
Own, manage and maintain relationships with 3rd Party suppliers of Learning Technology, leading the associated change management effort on behalf of the L&D organisation
Help identify the Organisation's future learning technology needs in relation to external drivers/influences and play a major role in contributing to the development and subsequent implementation of strategies for meeting these needs
Promote close working relationships with the Design and Delivery community, supporting both in delivering against their learning objectives and develop new strategies for embedding learning technologies within their practice
To ensure compatibility of digital learning with the online portal(s), and effective end user experience via relevant desktop & mobile devices
Drive continuous improvement and best practice in the use of the Learning technologies across the L&D organisation and provide an essential support arm to the Learning design and Delivery communities in the achievement of great learning solutions
Keep abreast of external drivers/influences and to play a major role in contributing to the development and subsequent implementation of strategies for meeting these needs, optimising added value and potential to the L&D Portfolio
Maintain a network of links with appropriate internal and external Learning and Development organisations and develop effective working relationships with a range of professionals across the Business, in order to widen Learning Technology capability
Could be responsible for direct line managing and developing of Learning design professional(s), but more likely to indirectly manage people to deliver specific tasks or projects
Solid understanding of appropriate learning technologies and willingness to implement new learning technologies
Development of digital learning platforms / portals
Execution of Software as a Service (SaaS) Platforms
Proficiency in web coding / web development
Programme and project management
Consulting / Stakeholder & Programme Management
Deployment of Digital Learning Platforms (E.G Mobile, SaaS, Web Portal’s) to maximise delivery and engagement of learning
Rigorous, independent execution as well as ability to work cross function, with stakeholders and 3rd party providers
Experience in effectively communicating project priorities and developing multiple projects simultaneously
Strong test & validation experience ensuring effective day to day running of platform(s)

Learning Technology & Consultant Resume Examples & Samples

Updates and maintain project progress status reporting
Maintains project risk and issues tracking
Assists with facilitation of project meetings
Assists with management of a project schedule
Solid understanding and demonstrated application of adult learning methodology
Ability to organize; prioritize and work efficiently under pressure and subject to changing priorities; proven experience managing multiple projects, meeting deadlines, and using judgment and initiative in problem resolution
Strong customer service skills and professionalism
Excellent oral and written communication skills including spelling, grammar, and punctuation skills
Must be a self-starter who displays excellent communication and leadership skills with the ability to effectively organize using a collaborative approach
Innovative and proactive problem-solving skills with strong business acumen, a solid understanding of learning and development and the ability to exercise integrity and sound judgment
Ability to work effectively with diverse individuals at all levels in a large, complex, global organization
Proven track record of putting the customer first and ensuring their satisfaction
Experience in roles requiring the ability to work independently, anticipate next steps, take initiative, exercise discretion and sound judgment, and work collaboratively as a member of the team
Demonstrated proficiency using Microsoft Suite (Word, Outlook, Excel, PowerPoint, and Access), Learning Management Systems, and eLearning technologies
Experience with compiling source data, creating detailed reports and performing trend analyses based on data captured
The successful candidate must be resourceful, adaptable, able to meet deadlines, and thrive in a fast-paced, dynamic environment
Possess the ability to judge and make smart and timely decisions while completing a high volume of tasks and projects with minimal guidance
2+ years working within a corporate learning and development department and administering Learning Management Systems with relevant responsibilities or equivalent experience

Learning Technology Specialist Resume Examples & Samples

Leverage LMS data and analytic tools to create reports that inform KU and client groups’ PDCA efforts, with an emphasis on illustrating return on investment associated with KU programs
Recommend best practices that can be integrated into the design and development of courseware to enable those objects’ successful administration in the LMS
Test or facilitate the testing of learning objects to ensure effective deployment in the LMS
Monitor LMS license utilization, recommending and implementing practices to ensure their efficient use
Research and recommend new tools or features of existing tools that can be leveraged to improve developer, instructor, and learner experiences with Web-Based Training (WBT) and virtual Instructor-Led Training (vILT)
Respond to KU users’ requests for assistance, including working with suppliers or colleagues to systematically address recurring issues
Experience administering a Learning Management system, with preference for SumTotal Learn or related legacy systems
Two or more years of experience working with eLearning tools and systems, preferably in a corporate environment

Learning Technology Rep Resume Examples & Samples

Grow the business and maximize the sales of higher education solutions
Build strong relationships with professors, faculty and administrators - become their trusted advisor for higher education content and continuously identify new publishing opportunities
Collaborate with college bookstores and develop relationships with employees
Work with Editorial and Marketing departments to leverage products and develop new sales tools
Deliver sales presentations to small and large groups
Work with Sales Managers to ensure alignment with sales strategy
Strong aptitude for sales
Demonstration of a winning attitude

Senior E-learning Technology Specialist Resume Examples & Samples

Material contributor to the development, implementation and support of the vitalLearn learning management system within Genesis. Active participant in all of the project and platform activities and tasks
Collaborate with the business subject area experts, content creators and instructors to transition their existing learning and training content into vitalLearn. Work across all business lines to ensure proper setup and system support for complex learning activities/programs within the LMS
Reconfigure existing learning/training to work within an on-line learning platform. Define program and course structure, transition the content to an on-line format, define course activities, and pull / consolidate course related information into the course (e.g. reference materials, instructor notes, web-links). Recommends best practice solutions to any request or related issues within the LMS and learning activity configurations
Take technical ownership for the on-line content assigned, managing it through the entire life-cycle; development, QA, testing, production and related changes and enhancements. Project management your assignments end-to-end
Communicate with 3rd parties on the acquisition, integration and/or coordination of their content into the LMS environment. Provide a fresh perspective to their content, and reengineer it to work and function effectively in vitalLearn. (e.g. Omnicare Omniview, SigmaCare...)
Develop expert level skills in the vitalLearn LMS platform, on-line e-learning and authoring technology, and general HTML, image, audio, and video editing technology, covering all aspects of on-line education development and maintenance
Develop interactive and highly-engaging on-line e-Learning courses with critical attention to effectiveness, efficiency, workflow and knowledge acquisition and retention. Bring creativity and innovative ideas to the process in partnering with the business
Provide technical support for the business' use of the e-learning and authoring technology. Provide training and operational support as needed
Provide support for LMS administration as needed including catalog management, security management, technical interface support, and vitalLearn use by authorized 3rd parties (non-Genesis employees, e.g. HCSG)
Work diligently to provide a high-quality, effective and efficient on-line learning environment for the Genesis employees. Continually work to improve the quality of the course materials and learning experience
Update project work and status in the Genesis Teamwork environment

Learning Technology Analyst Resume Examples & Samples

Consult with clients to achieve project objectives while balancing technological considerations, global processes and business environment
Develop in depth understanding of global business needs and translate them into technical system requirements to ensure needs are met
Provide escalation support for compliance learning system for US and Canada for users and learning system administrators
Serve as global escalation support for employee development learning system
Ensure system training materials are up to date and communicated to relevant parties
Ensure process efficiency across learning management systems, including administrator access/ usage
Leads the process and decisions related to learning platform requirements
Consults on governance for learning management systems
Educate end user about governance decisions and implications
Remain current with evolving learning system needs to proactively offer solutions/enhancements
Minimum of one (1) year of combined experience supporting a technology system and/or platform
Minimum of one (1) year of combined experience interacting with internal customers and/or clients
Experience working with SAP/ LSO platform
Experience working with Cross Knowledge platform
Experience working with other enterprise systems (i.e Workday)
Experience documenting technical requirements
Experience working with global clients
System implementation experience including experience with data privacy and labor relations

Learning Technology Specialist Resume Examples & Samples

Serves as a central point of contact for Learning Management System administrators and provides Learning Management System support for the organization
Creates and manages LMS governance and provides LMS training to internal administrators
Provides support to team members and users in the investigation, analysis, and resolution of all problems related to LMS and its applications. Works collaboratively with IT and Global team to resolve issues as needed
Responsible for the maintenance, performance monitoring, vendor integration, and upgrades of the LMS and related software
Administers the LMS including coordinating course management, course archiving, user roles, user privileges and the authentication and authorization of users
Setup products hosted in the LMS including but not limited to online courses (SCORM, AICC, etc.), webinars, blended learning, classroom courses, conferences, multimedia products, resources, assessments, and surveys
Maintains data integrity, develops and maintains test and audit procedures and processes to ensure the LMS configuration and uploaded content meets organizational requirements
Knowledge and proficiency in analysis and reporting methods for user enrollment, test and survey data, and other LMS analytics
Maintains current knowledge of products, developments, enhancements, and trends in the Learning industry
Develops and delivers training to all user levels in the system
Tests system upgrades and implementation of new system functionality

Learning Technology Specialist Consultant Resume Examples & Samples

Gains thorough understanding of customer’s needs, goals, and proposed solutions, and manages customer requests for integration with the enterprise learning management system (Saba Cloud)
Reviews proposed solutions and/or works with a team of specialists, system owners, and/or IT to identify potential issues, recommendations, alternate solutions, or additional services, and guides customers as appropriate; may perform technical deployments and updates, and technical troubleshooting of the learning management system, courses, browsers, and end-user mobile and desktop devices
Participates in testing and/or coordination of Saba Cloud enhancements (including mobile, collaboration, assessments, X-API, 508 compliance, etc), integration with other systems, and learning development tools, and gives input to implementation, change management, and training plans
Develops and maintains current knowledge of learning technologies, learning best practices, our technical environment (systems, end-user devices, mobile apps, network), workforce needs, and recommends, participates, and/or leads changes or innovations
Develops and maintains excellent communications and working relationships with a diverse team of technologists, developers, system owners, IT, customers, and leaders in a matrix environment
Minimum eight (8) years of progressive experience in learning, instructional design, instructional delivery, instructional technology, or
Excellent customer-facing, verbal, and written communication skills working with technical and non-technical team members, customers, and leaders to ensure success for customer, learning audience, and internal team members
Demonstrated ability to work in a fast-paced team environment balancing between excellent ongoing customer support and system enhancement project work
Strong curiosity, desire to learn and grow, and willingness to experiment with new technologies and solutions
Understanding of learning management system key functions and communications protocols (SCORM, AICC, and X-API preferred)
Advanced knowledge of online learning development tools, JavaScript, HTML 5, CSS, and interoperability with learning management systems, browsers, and mobile apps strongly preferred
3 years minimum experience meeting customer needs in a technology support role, including adhering to rigorous testing, production deployment, and troubleshooting procedures
2 years minimum experience testing system enhancements, assessing impact to existing roles, protocols, content, and giving input to implementation plans
5 years minimum experience in a combination of technical and/or customer support roles

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