Mail Associate Resume Samples

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C Schuppe

Consuelo

Schuppe

40831 Rowe Station

Los Angeles

+1 (555) 521 3809

40831 Rowe Station

Los Angeles

Phone

p +1 (555) 521 3809

Experience Experience

Houston, TX

Mail Associate

Houston, TX

Corwin, Stracke and Vandervort

Houston, TX

Mail Associate

Performs any and all duties as assigned by management
Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
Process paperwork for shipments and track shipments per customer requests
Perform courier routes for mail and package delivery to customers
Create files and ship files
Perform file purges and pulls
Perform other tasks as assigned

New York, NY

Associate Mail Services STP

New York, NY

Rodriguez-Fay

New York, NY

Associate Mail Services STP

Research lost or missing incoming items using Arrival System and UPS tracking system
Run Postage Pitney Bowes Meters. Process the daily outgoing U.S. Mail using the postage meters and ensure all items are coded correctly and sent out daily
Maintain mailslots on each floor – adding new hires and removing termed associates
Process incoming mail and courier items
Sort, process and deliver all incoming items to assigned floors
Deliver and pick up mail within the building
Deliver packages and obtain signatures using Palm Pilots

present

Chicago, IL

Lead Mail Associate

Chicago, IL

Shields LLC

present

Chicago, IL

Lead Mail Associate

present

Assist and advise end users of mail and shipping procedures (i.e. bulk mailings, international shipping, etc.)
Order, deliver, and set up food orders for all firm personnel and clients upon request
Prepare large volume copy/print requests and binding finishing services
Delivery and pick up of FedEx, UPS, DHL, Messenger, Airborne, Eastern Connection, and priority mail and any other incoming packages from various vendors
Support confidential document shredding services
Help keep inventory of all supplies in mail areas. This includes UPS shipping supplies, Eastern Connection supplies, boxes, etc
Prepare outgoing inter-company pouches

Education Education

Bachelor’s Degree

Boston University

Bachelor’s Degree

Skills Skills

Using MS Excel spreadsheets, logs and distributes all express, special delivery and patient related material, i.e., x-ray films and specimens, and takes responsibility for accuracy and timeliness of these deliveries. Involves quick computer skills and a lot of walking for deliveries. 20%
Delivers and picks up mail on a timely basis for approximately 120 areas within the main campus each day when the courier is absent. Walking, pushing heavy carts and lifting heavy buckets all day. 10%
Using Mailroom BICS system, Epic electronic medical records system, sorts all patient mail, directing mail to the appropriate floor or to the patient’s home (if discharged) on a very timely, tightly controlled basis. Delivers this mail to Central Transport for distribution to the patient floors. 10%
Other duties/responsibilities as assigned. 5%
Computer experience, basic Windows Operating Systems, Outlook and MS Excel, are essential
Ability to escalate issues to Manager as appropriate
Excellent memory, reading and writing skills. Ability to sort mail in a timely manner
Responsible for affixing proper amount of postage on outgoing mail. Standing all day
High noise level from mailing machines and other peripheral equipment
Heavy lifting of mail bins weighing up to 40lb in all functions of this position

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Digital Mail Associate Resume Examples & Samples

Material handling, including the distribution of mail to scanner operators, document retrieval, and processing interdepartmental requests
Advanced document sorting and classification, including the preparation of dental claims for review by Dental Specialists
Letter creation
Experience with Lotus Notes, Ultera, Citrix/Kofax is an asset
Basic customer service ability
Intermediate multi-tasking ability
Excellent keyboarding and computer skills
Able to work within structured supervisory guidelines
Able to maintain a high level of productivity, accuracy and attention to detail at all times
Able to recognize opportunities to initiate change that will increase the department’s efficiency
Flexible, adaptable, and able to quickly learn new tasks
Able to work in a fast-paced environment of multiple priorities and conflicting deadlines
Able to work independently with minimum direction and frequent interruptions

Mail Associate Resume Examples & Samples

Performs various duties related to the receipt and distribution of all incoming U.S. mail and interoffice mail for approximately 10,000 or more staff and patients. This is a clerical position which involves excellent memory, name and address interpretation and computer skills. Involves some standing, walking and lifting. 40%
Using MS Excel spreadsheets, logs and distributes all express, special delivery and patient related material, i.e., x-ray films and specimens, and takes responsibility for accuracy and timeliness of these deliveries. Involves quick computer skills and a lot of walking for deliveries. 20%
Operates Pitney Bowes Digital Mailing machines (DM Series and Connect+3000) to send out approximately 7,000 pieces per day of outgoing mail, either presort or regular postage. Must be able to use computerized systems to adjust proper dates, postage and charge back revenue accounts. This position involves standing and lifting all day. 10%
Delivers and picks up mail on a timely basis for approximately 120 areas within the main campus each day when the courier is absent. Walking, pushing heavy carts and lifting heavy buckets all day. 10%
Using Mailroom BICS system, Epic electronic medical records system, sorts all patient mail, directing mail to the appropriate floor or to the patient’s home (if discharged) on a very timely, tightly controlled basis. Delivers this mail to Central Transport for distribution to the patient floors. 10%
Must be able to interact with customers by phone or in person, providing excellent customer service. 5%
Other duties/responsibilities as assigned. 5%

Mail / Finishing Associate Resume Examples & Samples

Operation of mail equipment: mail inserters, sorters and finishing equipment. Includes packaging/posting, charge-back reporting for postage, air express, local delivery, and faxes
Coordinate automated and manual processes for finishing and mailing client materials
Implement and maintain distribution and tracking systems
Manage electronic input, packaging activities and posting fulfillment in high speed/high volume operations Recommend improvements to achieve cost savings and optimize work flow
Notify recipients
Record & process accountable mail information, maintain logs Track, trace, and resolve mail problems with USPS, express and local delivery services
Validate internal mail addresses Bar code address lookup
Fill out shipping forms and/or enter electronically in shipping terminal per the job ticket Perform finishing work on documents to be mailed, such as folding and insertion
Perform electronic mail distribution (open, mail prep, scan and distribute)
Follow mail room security procedures
Contact service on mail and shipping equipment if need occurs
Cover the switch board during lunch hours, meetings, and occasional absence
Stock glasses, run and empty dishwashers, replace soda machine consumables, place service calls on break room appliances etc
Able to demonstrate PC / Internet Skills Intermediate
Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms
Intermediate knowledge of MS Excel or equivalent (navigate multiple worksheets within a workbook; create charts/graphs; use basic math functions; create basic formulae)
Basic knowledge of Digital Front Ends
Determine output packaging per packaging standards (e.g. process for books, tabs, etc.) Driving (if required) Ability to demonstrate use of mail equipment per training for example
Postage meters
Pitney Bowes Mail Management systems
FedEx shipping systems
Copiers-
Switch board
Able to demonstrate ability to manage multiple tasks
Able to greet incoming guests and answer the mail switch board to route incoming calls
Able to demonstrate use of Production Mail Software
Able to demonstrate ability to train and mentor other Mail client associates

Mail / Finishing Associate Resume Examples & Samples

Record & process accountable mail information, maintain logs
Perform electronic mail distribution (open, mail prep, scan and distribute) Perform fulfillment functions, such as assembly, packaging, shipping and tracking of kitted materials
Perform logging, transmission, receipt and timely distribution of faxes
Able to demonstrate PC / Internet Skills. Basic -- Open applications -- Create and find file folders -- Find, open, rename files using Windows Explorer (or equivalent) -- Delete and recover files -- Open and send e-mails (create mail, add, save attachments) -- Manage email (create folders, change user options) -- Basic internet navigation (search; navigate to websites; navigate within website) -- Introductory knowledge of MS Word or equivalent (open saved files, create basic text documents, print and save documents) -- Introductory knowledge of MS Excel or equivalent (open saved workbooks, data entry, basic data and column/row formatting, print and save workbooks)
Able to demonstrate customer service and communication skills

Mail / Finishing Associate Resume Examples & Samples

Process work in order to meet daily Service Level Agreements (SLA’s) to customer contract
Physical Position – On your feet nearly all of shift
Required ability to “switch gears” from job to job at a moment’s notice
Perform quality and quantity checks on all projects within finishing and packaging department
Maintain a positive attitude in a team environment
Ability to get along with different team member’s personalities and work speeds
Manage processing and operation of high level mail equipment: mail inserters, sorters and finishing equipment in an automated high speed/high volume environment
Meter Read Collection on print and postage equipment
File Preparation of provided electronic financial documents to apply bar-codes
Print, collate and stuff invoices, statements payment requisitions, warranties, etc
Track, trace, and resolve mail problems with USPS, UPS, express and local delivery services
Fill out shipping forms and/or enter electronically in shipping terminal per the job ticket (billing)
Manage dollar/fund amount in postal equipment
Collate interoffice mail
Record & process accountable mail information, maintain logs (electronic and manual capture)
Contact service on mail and shipping equipment
Maintain printer supply recycling
Paper and supply handling and replenishment
Start-up and Shut Down of all equipment
Print Production environment finishing (small binding equipment, packaging, shipping)
Additional Requirements, Skills and Qualifications
Able to demonstrate PC / Internet Skills

Mail / Finishing Associate Resume Examples & Samples

Determine output packaging per packaging standards (e.g. process for books, tabs, etc.) Driving (if required)
Utilize mail equipment per training ; for example
Able to demonstrate ability to read, write and follow
English instructions Able to demonstrate PC / Internet Skills Basic

Mail Associate Resume Examples & Samples

Intermediate knowledge of MS Excel or equivalent (navigate multiple worksheets within a workbook; create charts/graphs; use basic math functions; create basic formula)
Finishing equipment
Inserters
Scales

Mail Imaging Associate Resume Examples & Samples

High school diploma preferred
Can collect and organize materials
Can verify accuracy of work using available computer tools and other resources
Can verify accuracy of work for others in the unit
Moderate knowledge of Microsoft Applications (Word, Excel, Outlook)

Associate Mail Services STP Resume Examples & Samples

Process incoming mail and courier items
Process incoming mail
Run Arrival System. Use the Arrival Tracking system for all incoming items (except US Mail) and deliver all items by end of day. Scan each item, type in recipient’s name in database, and print label
Ensure the timely distribution of Interoffice Mail, U.S. Mail, and all courier services
Sort, process and deliver all incoming items to assigned floors
Deliver and pick up mail within the building
Deliver packages and obtain signatures using Palm Pilots
Verify correct delivery addresses of all mail and packages. 35%
Fulfillment Requests
Configure Excel spreadsheets for UPS Batch Processing of labels
Process special project mailings from Marketing, HR, Sales, etc
Run the ID Mail System to address special mailings as requested, i.e. store mailings, marketing mailings, etc
Run the Pitney Bowes Folder/Inserter machine to process special mailings as requested by customer
Run the ID Mail System to pre-sort and barcode mail for processing by the USPS. Ensure mail confirms to all USPS regulations
Process all outgoing US Mail and courier items
Run UPS Machine. Pick up and process all UPS pieces so that all items are properly entered into the system and shipped out daily
Run Postage Pitney Bowes Meters. Process the daily outgoing U.S. Mail using the postage meters and ensure all items are coded correctly and sent out daily
Create UPS Batch Process labels when required for special projects. 20%
Driver for daily run to the Post Office and other locations. Must have valid driver’s license with a clean driving record
Research lost or missing incoming items using Arrival System and UPS tracking system
Research “mystery mail.”
Maintain mailslots on each floor – adding new hires and removing termed associates
Act as a resource for all mailing questions by associates
Maintain databases in the ID Mail Sorter, Arrival System and UPS systems
Train all new hires. Ensure that all mail associates understand and practice Embrace and support our C.A.R.E. values. 15%
Less than 1 year
Computer literacy in Word and Excel, including ability to type 35 WPM
Technical experience with Mail Center equipment, i.e. postage meters, UPS Worldship System; Arrival Tracking System, Folder/Inserters and Mail Sorters. Ability to troubleshoot problems and basic understanding of how the equipment works
Understanding of USPS regulations and UPS shipping requirements
Excellent customer service skills, verbal communication skills and ability to spell. Ability to lift 40 lbs. Good driving record and a valid Driver License
Ability to use a Palm Pilot to capture recipient signatures

Mail & Package Associate Resume Examples & Samples

Receive all mail, packages, deliveries, messenger deliveries on behalf of members and send notifications
Use specified software and tools to sort, label, and deliver all mail and packages to member offices as needed
Solve member package related issues to ensure a cohesive community
Occasionally assist with building operations and maintenance to ensure highest level of member experience
Maintain cleanliness, organization, and security of mailroom
Follow company health and safety regulations
4-year college degree preferred but not required
Customer service experience required
Exceptional organizational and multitasking skills
Demonstrates integrity, dependability, responsibility, and accountability
Passion and understanding for WeWork mission and values
Ability to frequently move or transport boxes lift up to 25lbs

Mail Identification Associate Resume Examples & Samples

Review scanned documents for clarity
Identify, index and categorize documents
Monitor and report discrepancies within the documents and report to UNID or QC departments
Ability to read and understand various types of legal documents such as Lawsuits, Foreclosure, Eminent Domain and Bankruptcies
Research county and public records as needed to determine lien positions and legal interests
Advise mailroom how and where to send documents when physical mail request is needed
Ensure correct delivery of documents via physical or electronic mail
Guarantee data privacy practices while performing research on documents
Work location is Wilkes-Barre, PA site
Extensive problem solving skills
Good time management
Knowledge of basic word processing, typing, keyboarding and Excel spreadsheet input
Maintain production requirements as defined in the client’s Service Level Agreement
Critical thinking and problem solving
Ability to work with little direction
Good reading comprehension
Mortgage/Legal Industry knowledge preferred
Experience in a corporate environment
Minimum 6–12 months mortgage or related experience preferred

Mail Finishing Associate Resume Examples & Samples

Prepare mail and packages for external shipment and coordinate deliveries and pick-ups (may include USPS pickup/delivery)
Use common mail services including fax , air express, postal services
Follow mailroom security procedures
Introductory knowledge of MS Excel or equivalent (open saved workbooks, data entry, basic data and column/row formatting, print and save workbooks)

Mail / Finishing Associate / Mailroom Clerk Resume Examples & Samples

Notify recipients Deliver and pick-up mail on scheduled runs Record & process accountable mail information, maintain logs Track, trace, and resolve mail problems with and local delivery services
Prepare mail and packages for external shipment and coordinate deliveries and pick-ups (may include pickup/delivery)
Perform quality checks on outbound mail Validate internal mail addresses Bar code address lookup Use common mail services including fax , , postal services Fill out shipping forms and/or enter electronically in shipping terminal per the job ticket Perform finishing work on documents to be mailed, such as folding and insertion
Perform fulfillment functions, such as assembly, packaging, shipping and tracking of kitted materials Follow mailroom security procedures tracking or face scanning incoming mail and packages Perform logging, transmission, receipt and timely distribution of faxes Shipping and receiving using automated system to track and manage activity Monitor/order/replenish supplies inventory, mail and distribution activities
Determine output packaging per packaging standards (e.g. process for books, tabs, etc.) Driving (if required) Utilize mail equipment per training ; for example: -- Finishing equipment -- Inserters -- Postage meters -- Envelope printers -- Scales -- Mail Management systems -- shipping systemsSearch Jobs US

Mail Associate Resume Examples & Samples

Delivery and pick up of FedEx, UPS, DHL, Messenger, Airborne, Eastern Connection, and priority mail and any other incoming packages from various vendors
Help keep inventory of all supplies in mail areas. This includes UPS shipping supplies, Eastern Connection supplies, boxes, etc
Maintain daily logs and stat information for tracking and reporting purposes
Process all incoming mail and overnight packages
Order, deliver, and set up food orders for all firm personnel and clients upon request
Use high speed copiers / printers
Prepare large volume copy/print requests and binding finishing services
Support confidential document shredding services
Set-up and maintain conference room
Maintain pantry areas and order pantry supplies
Excellent driving record

Senior Mail Associate Resume Examples & Samples

Assist and advise end users of mail and shipping procedures (i.e. bulk mailings, international shipping, etc.)
Audit and update mail lists
Complete quality control copy projects
Process incoming mail, newspapers, and faxes
Order office supplies (general supplies, paper, toner, etc.)
Order printed materials (business cards, letterhead, envelopes, etc.)

Mail Associate Resume Examples & Samples

Perform mail merges -- Intermediate knowledge of MS Word or equivalent (insert images; create and manage tables and columns; edit headers/footers; create forms; create and manage multiple sections
Basic knowledge of network (e.g., how to add or delete a network printer)
Able to demonstrate ability to estimate and schedule mailing jobs , including operators, job path and time requirements Able to demonstrate ability to train and mentor other Mail client associates

Lead Mail Associate Resume Examples & Samples

Delivery and pick up of mail, copy projects, and faxes throughout floors to and from Office Services
Deliver copy projects
Process all outgoing and interoffice mail
Meter all outgoing U.S.P.S. mail
Prepare outgoing inter-company pouches
Outstanding punctuality/attendance record

Mail Associate Resume Examples & Samples

Operation of high level mail equipment: mail inserters, sorters and finishing equipment in an automated high speed/high volume environment
Includes packaging/posting
Perform charge-back reporting for postage, air express, local delivery, and faxes
Provide mailing address cleanup services (may include use of mail cleansing software)
Use of customized software to update/maintain mailing addresses
Validate internal mail addresses
Fill out shipping forms and/or enter electronically in shipping terminal per the job ticket
Barcode tracking or face scanning incoming mail and packages
Shipping and receiving using automated system to track and manage activity
Arrange alternative courier or shipping services to meet customer requirements
Able to demonstrate PC / Internet Skills Intermediate -- Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms -- Perform mail merges
Intermediate knowledge of MS Word or equivalent (insert images; create and manage tables and columns; edit headers/footers; create forms; create and manage multiple sections
Working knowledge of account-relevant applications (e.g., Adobe Acrobat, file conversion or graphic arts applications )
Determine output packaging per packaging standards (e.g. process for books, tabs, etc.)
Driving (if required)

Digital Mail Associate Resume Examples & Samples

Set-up, operation and maintenance of scanning equipment
Opening envelopes
Sorting and prepping of documents, which may include mounting of documents, bar coding, separating/cutting or repairing/taping receipts
Competencies
Collaborates effectively
Communicates confidently both in French and English (written and spoken)
Focuses on the customer
Takes accountability
Understands our business
Able to maintain a high level of productivity and accuracy at all times
Able to engage leadership to initiate change that will result in efficiency gains
Able to work in an environment of multiple priorities and conflicting deadlines
Able to work in a fast paced environment
Basic knowledge of how to differentiate types of documents
Awareness of business objectives and service level agreements
Good working knowledge of Image scanners and related software
Customer service ability
Keyboarding and computer skills

Mail Associate Resume Examples & Samples

Operation of high level mail equipment: mail inserters, sorters, and finishing equipment in an automated high speed/ high volume environment
Perform production mail labeling / mail merge
Coordinate automated & manual processes for finishing and mailing client materials
Manage electronic input, packaging activities, and posting fulfillment in high speed / high volume operation
Follow mailroom security procedures Barcode tracking or face scanning incoming mail and packages
Minimum: High School diploma or equivalent (GED or High School Equivalency Diploma / HSED)
1-2 yrs experience with mail procedures and operating mail equipment
Able to demonstrate PC / Internet Skills (Intermediate) - Download and install files (fonts, drivers, etc.) from internet sites, open, complete and save/print internet forms , and perform mail merges

Mail Associate Resume Examples & Samples

Scan and capture all tracking details for outbound courier shipments
Support shipping and receiving function as required by handling incoming shipments, distributing mail to various internal customers, process all US and Canadian outgoing mail to be sent via Canada Post, USPS and FedEx
Handle sorting of incoming correspondence that is printed by a third party vendor and prepare outgoing mail using inserter machine
Prepare and process all shipments for US and Canadian certificate packages
Investigate and re-send returned US and Canadian mail as required
Prepare mailing labels for agent correspondence
Support our internal and external business partners
Proactively search out opportunities to improve the effectiveness of the mail life cycle
Excellent attention to detail and ability to manage daily workflow to meet deadlines
Must be able to work under minimal supervision
Demonstrated ability to take ownership of any errors to ensure resolution
Ability to work in a fast paced and ever changing environment
Not afraid to ask questions to obtain clarification from colleagues or Team Leader
Strong oral & written communication skills and customer service skills to internal and external clients
Knowledge and skill in the application of computer software programs and accurate data entry skills
Ability to work effectively in a team environment or as an individual as required
Knowledge of Microsoft application i.e. Excel, Outlook

Print / Mail Associate Resume Examples & Samples

Driving a van to deliver mail and packages as well as pick up and deliver inbound and outbound mail and packages for client’s locations
Load, unload and deliver mail and packages daily
Maneuver cart stacked with packages, stack and sort mail, prepare all accountable mail and packages for delivery
Sort computer reports by client or location to be delivered via interoffice mail. Perform scheduled mail runs according to established timeframes and service standards
Provide back-up where needed doing copying, delivering, cleaning or any other duties necessary to meet needs
Provide quality reproduction of all materials submitted by customer, including binding, hole-punching, and stapling and non-technical maintenance of copiers
Manage toner fulfillment including recycling and exchange program for client
Perform basic service on equipment prior to making service calls including replacing all toners and drums; troubleshoot jams and perform authorized preventative maintenance on copiers; place service calls on copier
Monitor minimum supply levels in client’s supply cabinets and restock as needed
Ensure that common areas are kept clean, including storage, resource areas, fax and copy areas
Adhere to conduct, attendance, punctuality and appearance standards and safety protocols
Ability to carry out the job functions and to be capable of unsupervised work during part of the day
Demonstrate flexibility in satisfying customer demands in a high volume, production environment; adhere to strict time lines as timely deliveries are critical to business functions
Minimum of 1 year customer service related experience
High school Diploma or Equivalent (GED)
Must be minimum of 18 years in age
A valid driver's license and clean driving record; ability to pass MVR check
At least 6 months of experience driving a company vehicle
Ability to work with light, mail sorting machinery and operate postage meter
Ability to operate binding & finishing equipment, including but not limited to drill, machine cutter, etc
Able to lift up to 35 pounds frequently and maximum of 50 lbs; exerting in excess of 20 pounds of force frequently to move objects
Ability to stand, sit, and/or walk for long periods of time with or without accommodations
Ability to meet time constraints and deadlines
Ability to adhere to safe driving procedures and awareness of delivery areas
Excellent internal and external customer service skills; ability to effectively work individually or in a team environment; verbal and written communication skills

Mail & Dock Associate Resume Examples & Samples

Operate our PacTrac scanning system
Previous mail or dock experience preferred
Able to effectively work independently or in a team environment

Mail Associate Resume Examples & Samples

Create and ship files
Perform other tasks as assigned
Previous mail or mail related experience
Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)
You will be required to submit to pre-employment checks as a condition of employment, to the maximum extent permitted by applicable law. You will have to sign necessary consents to submit to the pre-employment checks

Mail Associate Resume Examples & Samples

Performs any and all duties as assigned by management
Responsible for the daily operation of the CPU
Ensures there is money on the meter at all times
Ensures there is adequate stock of stamps/supplies on hand at all times
Maintains/Controls the Stamp Inventory in the safe
Responsible for ordering stamps for the CPU
Maintains security on the stamps and money orders for the CPU
Conducts inventory on a daily basis of the stamps and money orders
Liaison with the USPS on an as needed basis
Maintains required reports for volume tracking
Responsible for Cavalier charges and ensuring paperwork is completed
Responsible for fiscal accountability on a daily basis
Ensures mail is posted to the mailboxes in a timely fashion and according to standards
Responds to customer requests for assistance and information
Ensure security checks are conducted on a daily basis
Responsible for money shortages
Must have good communication and strong customer service skills
Must have excellent math skills
Must be organized

Mail Associate Resume Examples & Samples

Perform various Mail Center activities (receiving, sorting, data entry, metering, delivery, pickup, etc.)
Lift heavy boxes, files or paper when needed
Participate in cross-training and perform other duties as assigned (dock, package counter, etc)
Scanning incoming mail to recipients
Create files and ship files
Lifting up to 55 lbs with or without accommodation
Must have valid Driver's License and ability to pass MVR

Mail Associate Resume Examples & Samples

Perform courier routes for mail and package delivery to customers
Sort mail and packages into designated areas based on delivery location
Use Pactrac system for chain of custody on accountable parcels
Record keeping
Process paperwork for shipments and track shipments per customer requests
Ability to lift 50lbs consistently
Take direction from team leader or site manager
Adhere to all safety procedures and practice quality safety techniques daily
Ability to be on your feet for long periods of time