Change Management Resume Samples

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U Morar

Uriel

Morar

953 Garett Shore

Chicago

+1 (555) 964 0800

953 Garett Shore

Chicago

Phone

p +1 (555) 964 0800

Experience Experience

Houston, TX

Change Management

Houston, TX

Grimes, O'Keefe and Glover

Houston, TX

Change Management

Formally manages others as a Career Coach/Counselling Manager and/or as a Reviewer on a project/engagement
Acknowledge, troubleshoot, and document change activity while providing detailed information to management and team members
Assist with the business case & communicate to exec management for prioritization
Supports development and execution of training material and plans
Manage project from start to finish, including business analysis, process design, UAT, training and migration
Report directly into the Head of Change Management in Japan with good exposure to the Head of Operations
Assist in updating help manuals for existing and new programs and End-user Training

Chicago, IL

Head of Change Management

Chicago, IL

Schaden, Bartoletti and Emmerich

Chicago, IL

Head of Change Management

Establish work streams or forums, where and when necessary, to ensure effective change management processes are in place
Manage resistance and develop actions to correct any performance gaps in the change project’s life cycle
Recruit, manage, and develop top-tier talent
Previously managed change management processes or programs
Management of a team of Change Management Specialists
Work with project teams to integrate change management activities into the overall project plan to support project implementation
Create a Change Management Service Model

present

Phoenix, AZ

Change Management Director

Phoenix, AZ

Zboncak-Ferry

present

Phoenix, AZ

Change Management Director

present

Pull full arsenal of change management practices/approaches, organization development, communications, and business knowledge to advise project leadership and stakeholders
Create change management framework that will scale and bring a unified approach across the Company
Support change management at the organizational level, Enterprise Change Management
Develop and maintain strong working relationships with internal business partners
Create change management strategy
Act as Program Management for Enterprise Risk Management, including managing complex, cross-organizational projects
Create engagement around the Change Management agenda

Education Education

Bachelor’s Degree in Business

University of Pittsburgh

Bachelor’s Degree in Business

Skills Skills

Develops trusted, long-term profitable relationships with the executive client buyers and industry bodies
Demonstrates depth of knowledge and/or strength of capability to build credibility with the client
Performs project staffing, invoicing, budgeting, and profitability analysis processes as well as contact and opportunity/funnel management
Coordinates development of quality deliverables
Excellent interpersonal/communication skills with professional staff, senior level executives and the community at large
Develops strong, credible relationships with key senior client stakeholders
Excellent communication, analytical and writing skills; penchant for innovation
Knowledge of recent regulations affecting Operations
Ability to establish immediate credibility with clients and within the company; can build consensus and achieve goals through influence
Excellent technical and troubleshooting skills on similar tools

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Human Captial Change Management Resume Examples & Samples

Identifying business needs and assessing performance gaps and risks in order to provide insight and guidance
Developing and delivering solutions that lift performance and adoption
Connecting change management methodology to project management methodology in a structured, sustainable way
College degree or equivalent substantial experience in leadership roles within HR
8 years of broad HR or senior leadership experience to include consulting, performance coaching (individual and team) and/or team building
Knowledge and understanding of industry leading change management tools and techniques
Demonstrate experience leading, designing and implementing organizational level change in a large and complex organization
5 years of project management experience on large scale initiatives
Strong communications skills both written and verbal
Ability to coach and influence others
7 years of experience leading large scale Change Management initiatives
Organizational Effectiveness and /or Organizational Change experience
Knowledge of methodologies and approaches for adaptive or behavioral change
Change Management Training Skills
Six Sigma Certification; Helix Certification

Specialist, Change Management Resume Examples & Samples

Responsible for delivering Business Process/System Analysis within Northern Trust. Defining strategies, scoping project work, agreeing change roadmaps and documenting the change to the Business Capability Models
Develops periodic goals, organizes the work, sets short and long-term priorities, monitors all activities, and ensures timely and accurate completion of the work
Provides strategic direction to large and complex initiatives or multiple projects and its activities. Responsible for monitoring the implementation and execution of strategic project activities
Engages with internal clients to understand and solve business problems. Oversees the work with stakeholders to identify and understand needs, concerns, and the environment or business in which they work
Manages complex conflicts, issues and changes to requirement in order to ensure stakeholders and the project teams are all in agreement on the solution scope. Reviews and determines how requirements are communicated and how the knowledge obtained is maintained for current and future use
Assists in the definition of business need, refining and clarifying the definition of that need, and designs and produces a solution scope that can feasibly be implemented by the business
Assists in the development of the business case
Extensive experience in global change initiatives, covering such areas as operations, IT and product development; with a track record of accomplishment in large, complex projects and change initiatives
Extensive experience in management providing strategic direction and solution delivery
Strong foundation of financial industry knowledge
Solution Architecture skills are advantageous

Specialist, Change Management Resume Examples & Samples

Hands-on project management experience in planning, execution and delivery of complex projects
Entrepreneurial mind-set and creative problem solving ability
Ability to work independently yet collaboratively in a team environment
8-10 years of experience in Change Management, Organizational Development or related field, preferably in a consulting capacity at a “big five” type firm
Experience leading the change management workstream for complex programs / projects
Understanding of program / project lifecylces and experience with project management processes and tools
Advanced Degree (Master's or Ph.D. ) in Industrial/Organizational Psychology, Human Resources, Organizational Design, Business, or related field preferred
Financial Services industry experience, a plus

Gtis-VP-global Head of IT Change Management Resume Examples & Samples

A range of appropriate change/programme management methodologies, including exposure to governance, controls and risk management
Excellent client facing skills with a proven track record of building relationships with business and technology stakeholders at all levels
Experience managing global IT teams and functions
Experience of leading and motivating teams of people
Strong leadership skills with ability to coach and mentor
Strong Change Management Database and Asset Management knowledge and experience
Good knowledge of hardware and software discovery tools
Ability to analyse, diagnose, design, plan, execute and evaluate work to time, cost and quality targets
Experience of Business Continuity and recovery plans
Strong Service Management knowledge and experience
Proven experience managing IT services and product ownership
Good knowledge of business change processes, and tools
Broad understanding of service and supplier management

Specialist, Change Management Resume Examples & Samples

Responsible for managing the business need, refines and clarifies the definition of that need, and designs and produces a solution scope that can feasibly be implemented by the business. Oversees the development of the business case
Prioritizes the solution requirements that meet the needs of the sponsoring organization which includes analyzing stakeholder needs to deliver solutions that meet those needs, assessing the current state of the business to identify and provide improvements, and to verify and validate the resulting requirements
Ensures the Northern Trust methodologies and standards are followed on all change initiatives. Responsible for resource identification to support initiatives and the tracking and measurement of expected benefits
A college or university degree preferred and/or relevant proven work experience, organizational, leadership, and management skills to provide knowledge to the functional business

Senior Manager Omni-channel Change Management Resume Examples & Samples

BS/BA required, MBA a plus
6+ years directly involved in leading change initiatives with a significant technology component
Clearly displayed ability to Identify, select and apply appropriate diagnostics and methodologyto a diverse set of change challenges
Significant execution in an agile software development environment
Change management certification is an asset but not required
Experience deploying change in a very large organization required; experience in a retail environment is an asset
Strong problem solving, risk management and negotiation skills
Natural curiosity, especially about technology
Proven ability to understand business strategies and commercial objectives, and to manage change trade-offs as organizations work to achieve those objectives
Ability to lead and guide development of alternative training strongly preferred – including video, short form digital, mobile

IT Manager, Enterprise Change Management Resume Examples & Samples

A minimum of 10 years’ experience in an IT related field, including a minimum of five (5) years of managing in a hybrid technology environment
5+ years’ of experience working in a large and dynamic Enterprise Operations environment
Strong people management skills with demonstrated experience in leading and motivating teams
Strong problem analysis and decision making skills, coupled with strong organizational awareness and autonomy to adapt to changing circumstances while remaining focused on strategic objectives
Strong process development skills and knowledge, particularly as it relates to ITIL framework with a strong working knowledge of IT Change Management methods and procedures
Strong negotiation skills and ability to prioritize work efforts quickly
Strong leadership skills and assertiveness, balanced with diplomacy, to guide and influence stakeholders to ensure process compliance
Strong work ethics with focus on continuous service and process improvement, and a personal commitment to the success of the organization’s goals and objectives
Excellent verbal and written communication skills to both technical and non-technical audiences
Understanding of the inter-relationship of all technologies employed in a hybrid environment that includes both mainframes and distributed systems
Confident presentation and facilitation skills and strong interpersonal and leadership skills to facilitate working with senior management at all levels
ITIL Foundations certified (ITIL v3, is an asset)

PC Change Management Resume Examples & Samples

Strategic change programmes
Processes and Technology improvements
Business growth initiatives
Partner with PC Controls teams to identify process and system requirements and make a business case for global prioritization
Liaise with Global Change team to help prioritize the Asia PC change requests on CHORUS
Provide business analysis services to PC Controls teams
Interact with stakeholders
Document "As is" and 'To Be' process and system flows
Utilise appropriate business analysis tools for problem solving and drive discussion sessions
Write business requirements / functional specifications documents
Facilitate requirements documents review and sign-off
Write test scripts for and manage the UAT process
Project manage Essential Work initiatives
Build Knowledge of key PC systems like FIAT, CHORUS, GMIS, FLEX
Foster strong relationships with PC teams globally
Engage change management colleagues across and outside Finance
Ensure timely and accurate regional/global project reporting
Essential to have a good undergraduate degree from top tier university
Preferred qualified chartered accountant
Post graduate qualification, graduated with MBA, master in finance or accounting, project management (Prince2/PMI) certification or other finance professional qualification is an added advantage
5-8 years of work experience post qualification, with 2-3 years working in a change management function or consulting environment
Strong preference for to those with investment banking experience in Product Control or Finance functions
Good knowledge of the Product Control function
Good understanding of the Change Management function
Proficiency with Microsoft Suite - Excel, Word, Power Point and Visio
Controls mindset
Prior business analysis exposure, with track record in completing assignments across both business requirements gathering and testing
Strong knowledge of investment bank business front to back processes
Knowledge of Business Objects and basic query writing
Good presentation and written skills
Good business analysis skills
Ability to listen and absorb information
Ability to observe processes and highlight process steps or issues not apparent to the users
Ability to manage multiple pieces of work
Analytical and numerical orientation

Treasury Change Management Resume Examples & Samples

3+ years of industry experience
3+ years experience in a change management role
3+ years experience with Microsoft Office Suite of products MS Project, Excel, Visio, Word, and PowerPoint

Change Management Resume Examples & Samples

8-10 years Project Management or Change Management
Must has overseen the functions
Products are a big plus
Experience in Banking Preferred

Head of Latam / Mexico ESC Change Management Resume Examples & Samples

Co-ordination and leadership of Change Management activities across the function including initiatives specific to process standardization, organization productivity and optimization. Change management activities will span all functional areas including
Global Sourcing
Supply Chain Controls and Governance and
Supply Chain Operations
Supply Chain Systems
Minimum of 5+ years in Change Management / Business Process re-engineering experience, preferably specific to supply chain, procurement and accounts payables
Project management experience from individual task management to the ability to manage large, complex projects
Cross-cultural and international work experience
Expert level analytical skills with the ability to break complex subjects into manageable pieces, determine the status quo, business requirements and target a course of action
Advanced change management skills including stakeholder management, change curve and communication
Advanced communication/presentation skills as well as the ability to collect and share constructive feedback

Change Management Co Ordinator Spain Resume Examples & Samples

Works collaboratively with Service Design, Service, Sales, and Technical Teams in order to understand, test and implement new ways of working, both internally and for end-users
Collaborate with the Programme Manager, Senior Service Designer, Marketing Communications Specialist, and functional groups across the Network in order to establish a framework and deliver the transformation programme
Manages the interface between programmes and operations in liaison with the Senior Management Team (SMT) and Senior Managers within the network in order to secure the delivery of programme outcomes and realisation of benefits whilst maintaining BAU
Meets key stakeholders to discuss the programme and projects and the impact on operational areas and provide solutions, which enable SMT to meet the programme aims and operational managers to maintain operational stability during the transition process

O&t-rohq-esc-head of ESC Change Management Resume Examples & Samples

Minimum of 10+ years in Change Management/Business Process Reengineering experience preferably specific to Supply Chain, Procurement and Accounts Payables
Project Management experience from individual task management to the ability to manage large, complex projects
Lean Six Sigma knowledge and experience is preferable
Experience of working in an international context
Fluent in English, written and oral
Expert level in analytical skills with the ability to break complex subjects into manageable pieces, determine the status quo, business requirements and target a course of action
Expert level in consulting skills to include relationship management, customer satisfaction, understanding customer needs, building business cases and facilitation

Change Management Resume Examples & Samples

1) Advise Hewitt's HR BPO clients on change and communications strategy and planning in support of complex HR BPO projects
2) Partner with the client change and/or communications lead to
5) Be accountable for all scope, budget and resource planning to meet desired objectives
6) Identify and pursue change and communications up-selling opportunities on existing clients
7) Serve as a thought leader and contribute to the maturity of the Change Solutions Group's methodology and product suite
8) Contribute to the Change Solutions Group as an engaged team member, participating in community discussions, continually learning, and supporting other consultants

Cro Change Management Selective Role Resume Examples & Samples

The ideal candidate will meet the defined attributes for the role and display a high degree of energy, enthusiasm and passion for change including the ability to pro-actively engage in solution design and definition
Work profile would include 50% Exposure to Business Analysis and 50% exposure to System implementation
Should have worked in Change Management and led at least 3 medium/large
Sound experience in writing BRDs and FRDs
Excellent skills to handle large volume of data analysis using MS Access, SQL & Excel
Good Understanding of CCR exposure measures i.e. PE, EE, and EPE etc
Has a fair understanding of Basel III /ICAAP/FINRA/CCAR/ CRD4 regulation
Design functional test cases & execute on behalf of business user
Co-ordinate testing: create test plans, define and manage UAT and manage defect tracking and resolution
Managing user testing and acceptance of process and system change
Ability to articulate topic in concise manner & write functional specs, use cases to capture business requirement
Working on MS Visio to document business process / dataflow
Provide input if necessary in technical specifications produced by CRO IT
Understand business processes, review & suggest improvements. Suggest ways to automate business processes
Team Management experience – Must have directly handled a team of 6 or more
Has lead projects from medium to large scale
Able to drive project meetings and deliver project in tight timelines
Should be able to resolve conflicts withing team and in project workstream

Change Management Systems Specialist Resume Examples & Samples

Coordinate activities of the ServiceNow technical team in determining
Provide technical assistance and training to ServiceNow
Bachelor’s degree in Computer Science, business or related field or equivalent
Two years of experience or equivalent proficiency in project management
Excellent PC skills, including Microsoft Office products
Ability to travel as needed
ServiceNow Application Administration Experience
Java web development and Client-side JavaScripting
Cascading Style Sheets
XML
Databases (MS SQLServer, Oracle, DB2) or Data Modeling
SOAP
Web Services
WMI
SNMP
Shell Scripting
Software Development Life Cycle (SDLC) knowledge
At least one ITIL or ITSM Certification
.Net Development
C# (c-sharp)
MS SQLServer Administration
MS SQLServer Integration Studio (SSIS)

Senior Change Management Resume Examples & Samples

Able to work with various teams; application development team, risk and compliance team and Client onboarding team
Forward Plan the release windows and cycles across various product lines
Manage relationships and coordinate work between different teams working at different locations
Weekly Release Reporting and Metrics reporting for Senior Managers
Communicate release details and schedules to the Business
Negotiate, plan and manage all release activities
Will require working during off business hours including weekends during major release cycles

IT Service Change Management Resume Examples & Samples

ESSENTIAL RESPONSIBILITIES: *//
Responsible for managing the change control process for CBS IS&T. This is a highly visible role across the IS&T organization. Duties include
A BA or BS Degree or equivalent in Business, Finance, Engineering, Operations, Information Systems or related field
Professional Certification such as ITIL V3
Deep experience in ITIL concepts and methodology. Hands-on experience as a leader of IT change management in a large, complex organization
Demonstrated project management experience focusing in IT infrastructure or applications environment
Hands-on experience in an IT discipline as a developer, configurator or infrastructure resource
Demonstrated leadership by creating a positive environment, monitoring resources and workloads of the team while meeting service standards and respecting the work life balance of the team
Proven ability to analyze technical processes and to identify improvement opportunities including new or changed process definition, technical approach, headcount impact and cost options
Demonstrated ability to successfully communicate complex and nuanced topics orally and in writing across multiple levels in the organization. Presentations are expected to be of high quality, succinct and easily understood by the audience
High interpersonal, leadership and organizational skills, integrity, sound judgment and decision making ability; creativity and out-of-the-box thinking
Self-motivated and able to grasp new concepts quickly comfortable and confident in an ambiguous environment
Ability to travel domestically to CBS locations on an occasional basis
Deep experience as a user of IT Service Management software. Experience with ServiceNow preferred
Solid understanding of SOX requirements as they pertain to IT Service Management processes
Proficient use of MS-Project, Visio, Word, Excel, PowerPoint and Outlook required

CIB F&BM Change Management Resume Examples & Samples

Co-ordinating between the UK Reg Projects and Reg Reporting teams to implement change (for both Capital and Financial Reporting)
Manage the progress of all Capital and Financial source data feed remediation and Reg architecture issues from the reporting teams, and ensure they are prioritised and allocated to an appropriate project or forum for resolution
Ensure all changes impacting the reporting teams are tracked and documented, including training of reporting teams
Liaise with the key project stakeholders (UK Reg Projects, Finance Technology) to ensure smooth and successful transition of changes (both UK Reg project and Finance releases) into the Reg reporting teams
Analyse and interrogate capital charges to ensure optimal use of Capital
Strong interpersonal and team working skills
A self starter, motivated and able to work with minimal supervision
Demonstrate strong analytical and problem solving skills
Flexibility to work under pressure to meet changing work requirements and strict deadlines
Ability to communicate effectively both verbally and written - at all levels
Good working knowledge of the UK prudential regime - Essential
Good working knowledge of reporting tool Axiom – Preferable
Change experience delivering Basel / Regulatory Reporting / CRD4 / COREP – Preferable
Project management experience - Preferable
Extensive discipline in data integrity, data reconciliation, controls and documentation- Essential
Familiar with both Banking and Trading book investment products – Preferable
Proficiency in Microsoft Office – MS Excel , MS Access, Outlook, Word and PowerPoint - Essential
Part Qualified / Qualified Accountant – Preferable

Senior Manager Gp&r-change Management Resume Examples & Samples

Business Partnering
Ability to coach, guide, manage, and develop a team
Ability to explain departmental strategies
Excellent communication skills in order to negotiate with internal and/or external parties with possible divergent interests and with different business areas
Comprehensive business understanding of processes and structure
Strong result orientation and pro-activity
High degree of stakeholder orientation and appropriate prioritization
Ability to manoeuver in consistently challenging environment
Excellent analytical skills in order to analyze complex issues and to improve processes and techniques
Ability to apply methodology and implement to deliver the intended business value
Broad & deep knowledge in own functional area, combined with broad knowledge of other areas
Proficiency in Financial systems (SAP FI/CO, BCS, etc.) and business consolidation/ data warehouse systems preferred
Minimum10 years of relevant professional experience
As manager of Experts 3 years management experience required

O&t-projects & Change Management Head Resume Examples & Samples

Minimum degree holder
Good understanding of contact centre processes, systems and services
Project management skills to work with and influence different teams and high degree of commitment to meeting deadlines, targets and objectives
Ability to multitask as candidate will be required to run multiple projects concurrently
Good interpersonal skills (need to work across departments, businesses and all levels of employees)
Good communication skills, as needed to articulate the needs and requirements and conduct training (where applicable)
Analytical and critical thinking skills to use historical/past data to identify opportunities for process improvement or reengineering
Problem solving skills and innovative thinking

Change Management Resume Examples & Samples

Take the lead role in some or all of the following activities including
Pre-project analysis to determine the value proposition of an initiative
Assist with the business case & communicate to exec management for prioritization
Elicit functional teams to review business functions, gather information, evaluate current process models and propose target state solutions
Document business requirements and effectively communicate specifications to technology or other third parties/vendors as applicable
Drive operations teams and other business units during process design and other project related challenge sessions
Help design test scripts for any changes in systems/processes, ensure the test strategy and plans adequately cover the requirements, and assist with UAT prior to deployment
Partner with project manager to ensure all project tasks are completed successfully and on time

Specialist, Change Management Resume Examples & Samples

Prioritizes the solution requirements that meet the needs of the sponsoring organization which includes analyzing stakeholder¿s needs to deliver solutions that meet those needs, assessing the current state of the business to identify and provide improvements, and to verify and validate the resulting requirements on newly developed or on existing business and systems process to business unit or function
Designs and proposes solutions which can best fit the business need, identifies gaps and shortcoming in solutions, and determines necessary work-around or changes to the solution. Oversees that the solution was deployed, validates the needs of the business were met and the solution scope was achieved
Seasoned multi-disciplinary expert with extensive technical and/or business knowledge and functional expertise
Highly flexible and adaptable to change

Change Management SME Resume Examples & Samples

Having to make decisions on whether high Impact / Risk changes are approved, rejected or deferred in the best interests of the business
Chairing high impact Post Implementation Reviews (PIR) meetings with the required stake holders to identify what went wrong during the implementation of failed changes. Provide recommendations and/or define actions to prevent reoccurrences of similar errors/Incidents
A very good understanding of the organizational structure and existing charters is required in order to make sound recommendations and improve decision making ability
The incumbent should meet regularly with the process manager to maintain alignment of purpose and direction but is largely an empowered role requiring little supervision and high levels of autonomy
Should provide regular supervision to direct reports in terms of BAU management and downward communications

Specialist, Derivatives Change Management Resume Examples & Samples

Thorough knowledge of OTC derivatives
Experience of ETD and Active
Excellent written and verbal
Able to work constructively under time
Completes and verifies all
Interacts with Technology, Product
An undergraduate/bachelor’s degree is preferred with minimum 15 years related work experience in Derivative Operations, Derivative Change Management or Derivative Trading
Business Analysis experience with an Investment Bank or other major Financial Institution required
Project management experience highly preferred
Client Service experience highly preferred

Project Change Management Resume Examples & Samples

Track all open incident and identifying any incident that requires increased focus to meet committed service levels
Act as a point of escalation for day-to-day incident issues and escalating the incident Resolver Groups as required to bring the resolution of the incident back on schedule
Perform impact analysis and risk assessment
Communicate incident that have been identified as having pervasive impacts to related parties
Communicate inefficiencies and deficiencies related to the process to the process owner
Reassign misdirected incident
Reassign incident severity; Review business justifications for severity changes and closure target date extensions
Ensure the quality of the incident information, as requested
Identify areas for improvement using key measurements
Coordinating during major incident and send out EA & SMS timely
Facilitate resolving conflicts in the schedule, and negotiating adjustments with the relevant parties
Handle schedule slips, and escalate the appropriate parties as required to recover the schedule and re-obtain approvals
Review changes for process compliance and reject the change if required
Ensure the Change Assignee documents in the change record, for all Critical and Major changes, have required business and technical assessment information including: where the business and technical assessment documentation/form can be located , the date/time the assessments took place and the attendees who participated in the assessment
Communicate changes that have been identified as having pervasive impacts
Review failed and cancelled changes, for all change categories, to identify the cause for the failure or cancellation to ensure that no outstanding issues exist that require additional attention and ensure that those issues are resolved/addressed by the appropriate individuals
Monitor that problems encountered during the implementation of a change are properly documented in the change record
Monitor that change records are closed within criteria
Assist in the resolution of change assignment issues, as required
12 Conduct change review meeting, where affected parties are notified that changes are scheduled, approved, rejected, etc
At least 2 years experience in PCM related working experience

Cib-equities Change Management Resume Examples & Samples

Positive “Can Do” attitude
Excellent time management skills and the ability to prioritize competing demands
Graduate with minimum 5+ years of experience in a corporate environment

Cib-equities Change Management Resume Examples & Samples

Consult and coach operations teams
Graduate / Post Graduate with minimum 8+ years of experience in a corporate environment
Basic understanding of Project Management

Digitization Lead, Change Management Resume Examples & Samples

Execute on various change management related activities – e.g., assessing change impacts, managing stakeholder engagement, preparing and distributing project communications, and assessing business readiness and change adoption
Raise any risks or issues and provide recommendation for resolution
Direct an effective change strategy with project stakeholders across the organization
Developing solutions to challenges that arise, collaborating with appropriate stakeholders, and implementing action plans
Extensive experience with Change Management in large organizations and on technology implementations (5+ years)
Experience working on large, cross-functional projects with large project teams and multiple stakeholders
Developing change management plans and roadmaps including elements such as stakeholder analysis, impact assessments, strategic communications, learning strategies and sustainability plans
Designing and implementing changes to minimize disruption, resistance, and inconsistency in the service level resulting from these changes
Front-line banking, or back-office bank operations experience would be an asset
Displays excellent teamwork and collaboration skills
Displays flexibility, resilience, creativity and resourcefulness in addressing project issues
Genuine willingness to accept and act on feedback
Strong problem-solving and critical-thinking skills
Strong knowledge and expertise office productivity software – e.g., MS PowerPoint, MS Word, MS Excel

Change Management Resume Examples & Samples

10-15+ years of experience with general management, change management, integration, and resource optimization
Experience managing a team that are assigned to contribute as a member of one/multiple cross-functional teams
Strong leadership skills with experience in dynamic environments with shifting priorities
Strong interpersonal skills with presence and the ability to clearly communicate with senior management, peers, and team members
Work with limited direction, usually within a complex environment, to drive fact-based recommendations to senior management, while supporting syndication with stakeholders across the team
Ability to work accurately with a sense of urgency, and deliver under tight deadlines/time frames
Strong strategic and critical thinker with the ability to make decisions
Team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities
Advanced level of Excel, Word, Outlook and PowerPoint required

Director of Change Management & Quality Resume Examples & Samples

Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative
Assess the need for change in specific areas of the fulfillment operation, assess and gain collaboration as to whether a project or initiative is the right change, assess the ROI of a particular change; identify key stakeholders and participants to not only prioritize change initiatives but also those that will implement the identified change Work cross-functionally with other business partners across the organization like Supply Chain, Operations, Vendor Operations, Technology, Transportation, etc. to assess business requirements needed to meet company goals and objectives and then collaborate with those teams to deliver an appropriate solution
Directly assist the Director of Fulfillment, Director of Supply Chain, Director of Engineering, General Managers, and COO in meeting the overall business strategy and objectives. Be the Fulfillment champion of quality: establish team metrics for measurement of quality and a consistent, regular process for assessment and improvements relating to the overall quality strategy for Fulfillment; establish a consistent, project management framework and road map to deliver high quality within our fulfillment centers that exceeds our customer's expectations and eliminates defects
Lead and mentor a team of senior and mid-level quality leaders within our fulfillment centers that create and manage high standards that deliver excellent quality results
The team may consist of 50 hourly quality associates per fulfillment center. - Raise the bar on technical excellence, show thought leadership, and communicate well to different audiences - Be responsible for the end to end ownership of several QA teams, including setting the strategic vision for a quality infrastructure in fulfillment that identifies specific metrics, manages to specific metrics, and delivers results that meet the metrics that serve zulily's needs
Lead local Safety Managers that analyze and oversee all policies and procedures to ensure compliance with all federal, state, and local laws and regulations; oversee all EHS and worker's compensation program and provide strategic guidance to senior management regarding workplace accidents and illnesses and prevention Lead local Safety Managers that analyze and oversee all policies and procedures to ensure compliance with all federal, state, and local laws and regulations; oversee all EHS and worker's compensation program and provide strategic guidance to senior management regarding workplace accidents and illnesses and prevention Works closely with the Director of Fulfillment Center Systems, Director of Vendor Operations, as well as Product and Software Engineering Managers to assess, spec & design, and implement all changes impacting Fulfillment that delivers Zulily's objectives and needs
8 years of experience as a Sr. Leader/Director of Quality, Change Management, Management in an Operations, Production, Fulfillment, and/or Manufacturing environment. Proven success in delivering large scale projects on time and within budget while achieving required business objectives
5 years of experience and knowledge of change management principles, methodologies and tools
5 years of experience in leading quality strategies that have demonstrated the ability to perform root cause analysis and drive quality improvements in an operations environment and across a large, fast paced, and high growth multi-channel network
5 years of Operations Management experience in manufacturing, production or distribution environment
Must be an independent problem solver who can make high quality judgments and decisions quickly with excellent organizational skills to work across functions and teams
Must possess sound business judgment, proven ability to influence others, and strong analytical thinking skills and attention to details are critical to success in this position
Must be creative in finding new solutions / designing innovative methods, systems and processes
Must possess strong project management and organizational skills, experience working on complex initiatives with cross-functional teams in a dynamic environment
Must possess excellent communication skills, ability to simplify complex topics for broad audiences Six Sigma Black Belt or extensive Lean/Kaizen experience preferred

Director of Change Management Resume Examples & Samples

Bachelor degree in Business, HR, Organization Development, Psychology or related field. Master’s degree preferred
9-15 years progressive consulting experience preferred
Applicable understanding of commercial real estate practices required
Superior economic, financial, and quantitative problem solving skills
Superior understanding of business concepts and the ability to creatively apply these to varying client needs
Exhibit a proven track record of effective change management – including the development and execution of change management and communication plans to audiences of varying levels
Ability to influence and manage clients using superior relationship building, communication, leadership skills
Hi EQ with demonstrated outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes
Expertise with a full range of organization development and change management frameworks and applications
Superior communication skills with an ability to share and synthesize knowledge; comfortable in all aspects of presenting, developing a strong, logically structured and polished presentations, and presenting this material with skill and grace
Superior writing skills that are sufficient to create professional presentations and reports
Excellent interpersonal communication, leadership and, relationship building skills
Exceptional organizational skills; able to balance multiple priorities and projects, keeping all team members informed of progress and issues
Oversee multiple client projects from initial pitch, contract negotiation, scope definition, and delivery to ensure all client expectations are met
Acting as primary team contact for senior client members, build effective client relationships to help the team meet or exceed client needs
Understand client’s business model, educate client around team recommendations and appropriately challenge client assumptions where necessary to generate their buy-in and final support
Works the full cycle of the project by conducting research and needs analysis, recommends and resolves issues identified, executes against a project plan and engages in reinforcement activities to ensure effective change has occurred
Effectively lead presentations at client meetings
Effectively guide and lead team from hypothesis development stage through project conclusions and recommendations stage
Lead change management experts focused on the coordination of workplace design, technology best practices and solutions with the client’s culture, business and people
Define project strategy and develop project final goals
Manage all timeline risks associated with individual projects
Design and communicate high level project goals
Review real estate and financial modeling, labor cost models and quantitative projections focused on change management requirements. Includes advisory consulting and/or change management execution
Participate in the training, coaching and development of team members. Communicate and lead a team vision and purpose
Design and price new services for existing and potential clients to support the service line sales goals
Drive new business through a strong, established, professional network
Advise on creation of Requests for Information (RFI) documents when needed
Participate in team sales presentations
As a critical thought leader, write white papers and industry reports; develop marketing and training materials
Develop new industry tools, technology, and models to be applied to current projects
Travel 25-50%

Change Management Resume Examples & Samples

Work on large regulatory projects, including Basel III BCBS239, as well as other change initiatives
Manage changes to processes and systems, required as a result of market and regulatory changes
Lead and educate the users through the projects
Manage project from start to finish, including business analysis, process design, UAT, training and migration
Lead technology team ensuring that the technology solutions meet the user requirements
Report directly into the Head of Change Management in Japan with good exposure to the Head of Operations
This is a two year direct contract, with a budget of 15M-20M including base, overtime and bonus. There are good opportunities for this to convert to permanent in the future
Strong Project Management and Business Analysis Skills within Financial Services
Experience of Operations or Middle Office
Fully bilingual
Knowledge of recent regulations affecting Operations

Junior VP-cib CAO Change Management Resume Examples & Samples

Simultaneously working on multiple initiatives supporting CIB CAO Management
Gathering, synthesizing and analyzing financial and non-financial data
Understanding new technologies and commercially assessing their impact on our business
Developing strategic and ad-hoc presentations
Developing & syndicating recommendations
Leading teams and managing programs
Working with and building relationships with colleagues from other functions across the Firm
Post Graduate/ MBA (or Bachelor degree with at least 5+ years of relevant experience)
Strong knowledge of and/or experience in wholesale financial services
Knowledge of Financial Technology, Digital Innovation and/or Securities Operations strongly recommended
Internal Consulting / Strategy experience &/or IT or Management Consulting background a plus
Experience in motivating and leading teams

Organizational Effectiveness & Change Management Resume Examples & Samples

At least 3 years experience in customer-service
At least 3 years experience in working independently and as a team member under tight deadlines
At least 3 years experience in subject matter and methods or Organization Development such as: organization assessment, organization design strategic communications stakeholders engagement leadership development group/team dynamics
At least 3 years experience in facilitating conflict management briefing and public speaking skills
At least 5 years experience in Organization Development and Change Management with 3 yrs consulting at senior executive level
At least 5 years experience in customer-service
At least 5 years experience in working independently and as a team member under tight deadlines
At least 5 years experience in subject matter and methods or Organization Development such as: organization assessment, organization design strategic communications stakeholders engagement leadership development group/team dynamics
At least 5 years experience in facilitating conflict management briefing and public speaking skills
At least 10 years experience in Organization Development and Change Management with 3 yrs consulting at senior executive level
At least 1 year experience in Bachelor’s degree in Organization Development Industrial/Organizational Psychology Organization Behavior Human Resources or closely related field

Manager Itsm Change Management Resume Examples & Samples

Oversees Change Management activities across the enterprise
Facilitates Change Advisory Board (CAB) and other change meetings with key team members, business stakeholders, etc
Maintains ITSM tool as required
Creates communications plans and communicates effectively with senior management and stakeholders
Assesses change risk levels and documents mitigating action
Executes Change Management task and deliverable activities
Drives Service management best-practice and ITIL process standardization
Ensures consistent end-to-end application of the Change Management process
Identifies and plans for Change Management process improvement
Measures and reports on metrics and effectiveness of Change Management and owns continuous improvement
Owns and conducts training including creating training plans and content
Manages staff and is accountable for personnel actions including hiring, performance and salary reviews, corrective action and terminations
Minimum 8 years related experience
Minimum 5 years prior management/supervisory experience preferred
Ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization
Strong organizational skills – the ability to effectively manage multiple tasks simultaneously

Change Management Resume Examples & Samples

Subject matter expertise in US custody services
Strong usage of MS applications to support analysis, reporting, and automation where possible
Minimum of 7 years experience in project delivery
Priority Products: Global custody, Sub-custody
Secondary Products: Fund Administration services, Corporate Trust, Loan Agency

Director Project & Change Management Resume Examples & Samples

Provide change leadership to ensure the successful delivery of change activities with the objective of ensuring organizational readiness to accept, sustain and develop change within the organization
Ensure the education of individuals within the organization, concerning their understanding of change processes (eg, deliver an understanding of change to their work and specific role)
Interface with Human Resources to define clear change management strategies and action plans to engage people and transform organizations
Support facilitation and preparation of the creation strategy across functions and brands
Prepare the Brand Operations communications strategy in alignment with global communications. Drive development of content and media to bring the strategy to life
Provide formal, continuous communication to and alignment with leadership stakeholders on success metrics and business relevant targets within the roadmap and related projects
Drive business case preparations with finance. Develop KPI tracking of key business and project metrics. Conduct reporting and facilitate translation of analytics to action
Prepare benchmarking of Brand Operations processes and business models against other companies within the industry and other industries
Actively mentor and coach project managers to help support and further their growth in aspects of the professional content, project/change management, of their role
Strategic thinker, able to translate concepts and visions into action plans to deliver
Proven track record of leading and supervising larger scale, international change management projects
Business acumen with proven project management experience in the area of change with high levels of business and process knowledge
Strong interpersonal and facilitation skills across all levels of a global organization
Excellent presentation and communication (written and verbal) skills and personal presence with the proven ability to interact, influence and convince
Proven ability to mediate and align multiple cross-functional stakeholders
Ability to supervise multiple change projects at a large scale simultaneously and ensure that the change processes run successfully and are embraced in the organization
Willingness and ability to travel (25%+ globally)
Understanding of footwear and apparel product creation processes and product life cycle management systems is a plus
8-10 years of relevant work experience in large scale project/change management in a global organization or a top management consultancy
MBA or PhD in a field related to change or project management is an advantage
Proven track record in change and project management as well as process excellence
Prior experience in direct team management and motivating results from large, cross functional extended, virtual team
Fluent written and oral English, ideally additional languages

Change Management Systems Specialist Resume Examples & Samples

Direct the activities of the Change Management technical team in determining IT management and client change and configuration management requirements, identifying and selecting automation tools, and developing/implementing processes/procedures designed to maximize service offerings and return on investment
Perform strategic support activities regarding capacity planning and other IT services that are needed in support of the projected change and configuration management system workload. Communicate the identified requirements to the appropriate levels of management for planning/budget considerations
Provide leadership to technical team members and management in identifying change and configuration management industry trends and “best practices” and evaluating any application thereof that could provide benefit to the Change Management Program
Direct team members in maintaining processes/procedures, as well as software and related system environments to ensure that operation/availability objectives are met
Provide level-three problem resolution support to change and configuration management administrators and clients
Perform project management activities (major projects) and status reporting to management
Bachelor's degree in Computer Science, business or related field or equivalent education and related training
Five years of experience in Information Technology or equivalent experience
Three years of experience or equivalent proficiency in project management

Senior Change / Adoption & Change Management Resume Examples & Samples

Supporting customers in the development and execution of Adoption and Change Management programs to drive adoption of Microsoft services and deliver measurable business value. Assessing a customer's ACM maturity and Business Impact through change management assessments and surveys and working with the customto define appropriate mitigation strategies
Designing and undertaking workforce analysis to identify the key groups within an employee population and analyse how they will be impacted and react to the proposed change and their training needs
Working with the customer and other Change Consultants to define communication strategies that address the concerns and motivations of the employee population
Determining adoption metrics that can be used to measure success of the ACM project and make adjustments to plans as needed
Deriving based on the ACM scope the related training plans to help end-users develop the knowledge and ability required to be successful
Creating feedback mechanisms that will help sustain long term end user adoption
Mentoring and coaching client change teams
Communicating effectively and collaborating as part of a team of professionals
Facilitate meetings with team and client contacts
Developing and maintaining strong stakeholder relationships within the customer
Establishing and managing client expectations while maintaining a positive, proactive and professional demeanor

Change Management Director Resume Examples & Samples

Establish and instil the global Change Management Framework, Develop the approach and toolboxes needed to drive change at the LEGO Group with the Change Management Team
Be the Change Guru, our in house go-to, with domain expertise in Change Management and change theories
Deliver awesome, relevant content on how to approach change Management to the wider business and prepare functions for growth and transformation
Provide inspiration and strategy for change through the development of innovative, creative processes that the business will love
Coach, challenge and collaborate with business leaders to help them prepare and manage change

Change Management Resume Examples & Samples

5+ years' experience in change management and communications roles on an information technology project
Undergraduate degree or equivalent experience or certification
Project Management Certification or relevant project experience in change management
Experience with designing and executing full scale change management and communications plans
Demonstrated ability to work independently and with others

Manager of Change Management Resume Examples & Samples

Expert knowledge of industry-standard change management methodologies (ITIL), functionality and implementation approaches
Disciplined process manager
Communicates effectively in order to negotiate scope changes and in order to determine how each change request should be handled and by whom
Demonstrated (ITIL)process management skills and ability to influence others that may have a more senior position
Ability to meet deadlines, and to operate under stress and tight deadlines

Organization Change Management Resume Examples & Samples

Develop change management strategies for Fortune-500 client engagements based on an understanding of current and desired future states and teams impacted by the change
Construct and implement actionable and targeted change management plans – including stakeholder analysis, communications planning, change impacts, change agent network, organizational readiness, and training plans
Facilitate one-on-one discussions, surveys, focus groups, workshops, etc. to articulate change vision and objectives, understand stakeholder needs and issues, and gather input for assessments
Ensure that change management initiatives and activities are in alignment with overall program plans, objectives, and timelines
Develop reusable consulting assets to help improve quality of and accelerate time-to-delivery for client engagements
Contribute to thought leadership and practice development effort in order to help evolve and mature practice service areas
Contribute to business development effort through activities such as pre-sales client presentations, research, proposal development, and SOWs
Help build, lead, and develop a team of onshore/offshore change management consultants
Minimum of 5 – 10+ years of work experience (depending on level) at a Tier-1 consulting firm
Industry experience across any of the following: Banking & Financial Services, Insurance, Health Care, Life Sciences, Retail, Consumer Products, Manufacturing & Logistics, Travel & Hospitality and Technology
Ability to demonstrate strong working knowledge in the planning and implementation of some of the following organizational change management elements: stakeholder analysis & engagement, communications strategy & planning, key message development, change agent network, impact assessment, organization design & alignment, change readiness, and end user training
Ability to help drive enterprise-level change
Ability to operate effectively in high-volume work production environments
Strong communication and presentation skills in client-facing situations
Ability to work comfortably with MS-Office tools (Word, PowerPoint, Visio, Excel, Project, etc.)
Research and analytical skills to support thought leadership and practice development effort
Ability to lead multiple, large, time-sensitive projects or work streams
Willingness to travel ~80% of the time

Organization Change Management Resume Examples & Samples

Support OCM business development (i.e., responding to RFIs / RFPs, creating the response, presenting at orals, creating SOWs, etc.) as a team member or leader, under guidance of OCM Director
Client delivery (leading / delivering core OCM solutions – technology adoption, change for IT/BPO, strategic change, M&A integration, etc
Thought leadership (creating White Papers, publishing in the external marketplace)
Practice development (support and participate in activities such as internal training & development, recruitment, coaching, etc.)
10+ years of OCM consulting experience from a Big 4, global technology consulting firm or boutique Life Sciences services consultancy
5+ years of experience with Life Sciences clients
Exposure to digital transformation and technologies (i.e. digital industry innovation, mobility, social, cloud, customer experience)
Strong leadership / people development skills
Desire to build a Tier 1 global consulting practice

Change Management Resume Examples & Samples

Understand and follow all Production Services procedures and processes
Acknowledge, troubleshoot, and document change activity while providing detailed information to management and team members
Perform change reviews as prescribed in documented changes, upgrades, installations and outages
Develop proactive processes to alert/eliminate issues before they escalate in business impact
Identify areas where efficiencies can be gained using the proactive approach of metrics analysis
Participate in team/group meetings
Two (2) to five (5) years experience in UNIX operating system functionality. UNIX administrative skills a plus
Two (2) to five (5) years experience in Microsoft Windows server skills
Two (1) to five (5) years knowledge of relational databases
One (1) to five (5) years using Unix scripting such as ksh and perl
One (1) to five (5) years experience using scheduler software such as TWS, Control-M, CA7 and/or Zeke
Two (2) to five (5) years knowledge of mainframe and/or tandem platforms
Two (2) to five (5) years experience with mainframe based applications built with IMS, DB2, VSAM, JCL and MQ Series
One (1) to five (5) years experience with file transfer software such as Connect:Direct, Axway, NDM, RJE, SFTP or FTP
Basic knowledge of networking technology
Two (2) or more years of experience with Excel, Word, Access, Visio, and PowerPoint
A minimum of two (2) years of experience in a production/support environment with functional experience in incident management and change management
Experience working a in a multicultural department with globally disperse resources and responsibilities
Technical experience supporting distributed and mainframe platforms
Prefer a Bachelor of Science degree in a technical field
Minimum of an Associate's degree or other technical school diploma
Prefer financial industry experience, credit card and/or payment systems experience
Excellent communication, analytical and writing skills; penchant for innovation

Change Management Head Resume Examples & Samples

Lead the overall management and governance of change programmes run in ITO China, ensuring business and strategic priorities and effective delivery of the programmes of work
Lead the management of change initiiatives throughout their development life cycle and on-going maintenance within ITO China, and to run the Programme Management Office (PMO) within ITO China
Lead the digital and innovation agenda and programme of work, to leverage Fintech and Internet Finance technologies for transformative business models and to plug into the ecosystem
Drive the digitisation agenda and programme of work, to scale the bank by improving productivity and effectiveness
Drive the data analytics capability and programme of work, to deliver relevant insights to aid business decision-making
Overall accountable to Business for all technology change needs

Change Management Track Resume Examples & Samples

Excellent communication skills (written and oral)
Interest in organizational change management, learning & development or internal communications
Strong time management, organization and project management skills
Ability to multi-task and manage multiple deadlines
Creativity and strategic thinking skills
People skills and personal courage (participating in meetings, asking questions, etc.)
Strong proficiency in Microsoft Office – Excel, Word, PowerPoint
Familiarity with project lifecycle phases (Agile vs. Waterfall)

Senior Specialist, IS Change Management Resume Examples & Samples

Lead the execution of activities in the area of stakeholder management, communications, organizational alignment, education and change readiness assessment
Develop and own change management strategies and plans for large and complex projects or initiatives and lead change management team on large and complex projects or initiatives
Refine and further develop Organizational Change Management vision and methodology and contributing to the knowledge sharing and networking activities with regards to change management
Minimum 5 years relevant working experience
Excellent knowledge of Organizational Change Management practices, methodology and tools and ability to apply them
Good knowledge of Project Management best practices, able to properly estimate and plan Change Management activities, manage resources and report status to different stakeholder groups with the appropriate level of detail
Excellent knowledge in the area of stakeholder management, communications, organizational alignment, education and change readiness
Excellent conceptual skills and a strong drive for practical application
The ability to work under time pressure and to provide pro-active solutions
Fluency in English, other languages are an important asset

Senior Manager, Enterprise Change Management Resume Examples & Samples

Establish and maintain corporate change management policies and procedures governing documentation, materials, Bills of Materials (BOMs), and data quality in SAP Enterprise Resource Planning (ERP) and SAP Product Lifecycle Management PLM) solutions
Define and champion improvement projects in alignment with corporate initiatives and values
Define and implement global, corporate measures of change management performance and report results (i.e. metrics and reports) to senior and executive management
Consolidate and harmonize, as feasible, global change management processes to drive quality through consistency of execution with assurance of effectiveness
Manage personnel and functions responsible for material, BOM, and documentation lifecycle management, including, but not limited to creation, maintenance, and end of life activities
Engage New Product Introduction (NPI) teams to align requirements and establish strategic initiatives to achieve planned results
Identify opportunities for improvement, relative to GxP manufacturing requirements and expectations, and drive project based initiatives to achieve pre-defined results
Define and implement corrective and preventive measures (e.g. CAPA) based on audit results and/or process evaluations
Demonstrate superior communication and listening skills, working with all levels of organizational structure (e.g. staff, colleague, and executive management), through multiple departments (e.g. technical and operations), and across global sites sourced in Europe, Asia, and throughout North America
Talent Acquisition activities which include identifying needs of the department, justification for budget to fill positions, coordinating with HR to market the position, review resumes, conduct interviews and identify and recommend a candidate as the potential hire, and employee orientation to the department and company
Talent Development activities which include developing training plans with employees to ensure they have the necessary expertise to successfully perform their jobs, provide ongoing guidance to employees, and career counseling to help employees develop and advance in their careers
Job Role Definition ensures that job descriptions accurately record the primary responsibilities, qualifications and terms for each job role in their group
Performance Management activities include setting performance standards, ensuring employees have appropriate and realistic job goals, providing ongoing feedback about employees’ performance, conducting performance appraisals, including assessing how the employees have performed and how they can improve their performance, developing performance improvement plans if employees’ performance is not adequate and providing rewards for employee accomplishments
At higher levels of management, establishing and distributing budgets among departments is required
Ensure employees follow all applicable company policies and procedures

Change Management Resume Examples & Samples

Analyze and prioritize change requests as per MSTOP guidelines
Verify classification of RFCs/CRs into Emergency/Normal/Standard changes
Coordinate impact validation activity for all configuration/network changes
Verify that all necessary approvals are present in change requests
Perform Sanity checks on CRs with respect to MSTOP guidelines
Document interactions with interfaces during change verification
Communication Normal Change Schedules and Forward Change Schedules
Extend support to Change Manager for delivery of change reports
Ensure the Change Management process compliance towards WLAs and WIs
Degree in Engineering(ECE/CSE/IT)
3-4 years of experience in Telecom/ICT
Certifications - ITILV3 Foundation

Change Management Resume Examples & Samples

To assist us in delivering our mission critical objectives, the Global Supply Chain group are undertaking a series of projects to harmonise business critical processes and systems. Here's how the role of Change Management, Communication lead will support these efforts
Partner with Mylan’s change team for communication activities to support the change program
Development communication strategy and plan
Ensure integration of communication and change strategies
Content development of communication deliverables
Coordinate all change management logistics (e.g. schedule meetings, training attendance, etc.)
Supports development and execution of training material and plans
At least 2 year’s relevant experience (business analysis, project management or other participation in change initiatives), ideally with the majority of that gained within the pharmaceutical industry or other FMCG environment
Exceptional interpersonal, influencing and communication skills, both written and verbal. Higher level communications qualification would be highly regarded
Advanced analytical and problem solving skills
Capacity to motivate and boost morale of the team
Experience of Project Management and Application Delivery methodologies
Capacity to get up to speed quickly with current project management and governance standards

Change Management Resume Examples & Samples

Review and evaluate ongoing forward schedule of IT Changes across multiple applications and platforms
Update change records with status of review and follow up on outstanding compliance items
Answer IT Change Process questions and guide change users through submitting changes in the required tools
Front line for IT Change Process inquiries and daily operations
Work with business change or business improvement teams to support and guide through required steps to implement changes that impact production and other critical environments
Assist in communicating the way in which changes will affect users on a day-to-day basis
Assist in generating reports required for day-to-day change process
Participate in daily and weekly change-related meetings; capture minutes and action items
Ability to manage project tasks independently with minimum supervision
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Assist in updating help manuals for existing and new programs and End-user Training
Identify and recommend solutions and customization to meet client requirements
Strong communication skills: verbal, written, facilitation
Technical understanding with ability to communicate technical impact, technical solutions, root cause and corrective actions into layman’s terms
Strong ability to work in an ambiguous, changing environment
Strong ability to work under pressure and tight deadlines
Technical understanding with ability to translate into business concepts
Solid understanding of the organization’s business and how IT contributes to it

Head of Change Management Resume Examples & Samples

Lead and guide the most impactful and highest value programs of change in BCUS from inception to delivery, including launch of new PLCC business line, as well as any future new initiatives. Provide strategic input, situational leadership and a direct ‘go to’ point of engagement for SLT and ExCo- level Accountable Executives
Oversight of the purpose, status, and plans of all projects within the portfolio as well as cross -project dependencies. Engage directly with program/project managers to ensure success of each individual project and achievement of business outcomes collectively. Engage directly with business area stakeholders to identify initiatives and develop business cases
Provide leadership across PCD (~130 FTE) and BCUS COO to drive delivery of strategic growth plan
Lead team of ~20 (AVP level) project managers; shape, define and deliver excellence in PM practice
Direct accountability to deliver top 6-8 most significant programs, such has new business line expansion, product initiatives, partner launches, process re- engineering, and establishment of controls within BCUS
Provide senior leadership to a series of cross-business teams, engaging directly with SLT and ExCo to escalate issues, shape key decisions and navigate key trade-offs
Provide world-class relationship management to AEs built on mutual trust
Navigate the organization; help identify key risks, issues and strategic choices as partner with AEs
Participate in program/project prioritization sessions with SLT and ExCo members, ensuring expectations are realistic and achievable
Direct accountability of all financial aspects of program implementations, including resource allocation and costs
Communicate extensively throughout the organization highlighting progress, key challenges and outlining the role of PCD as facilitator of business growth
Knowledge of operational processes, priorities and objectives
Understand how specific initiative and core programs and projects are aligned, structured, and interrelated to achieve objectives. Particular understanding of project objectives and benefits correlation
Analyze challenges, problems, and process breakdowns to ensure that lessons are learned and improvements communicated to leadership and implemented
Ensure all active projects are tracking to defined internal milestones and are being managed and controlled according to SDLC
Define overall goals and objections for Program team and team members to ensure alignment with the Barclay’s priorities, as well as expected values and behaviors
Recruit, manage, and develop top-tier talent
Bachelor’s degree / Master’s degree preferred
Strong commercial skills and good business acumen
Demonstrated experience managing large scale change programs currently or in recent past
5+ year senior management experience
Outstanding stakeholder management, up to and including regional and global executive level
Proven ability to build and manage teams with direct responsibility for business relations, project/program planning and execution, scope control, budgeting, and staffing issues

Specialist, Change Management Resume Examples & Samples

Maintains the Business Capability Models which document the Northern Trust business architecture. This connects what functions we perform as a business with the teams and applications that support those functions
Delivers Business Process/System Analysis within Northern Trust. Defining strategies, scoping project work, agreeing change roadmaps and documenting the change to the Business Capability Models and Business Process Models
Establish and execute Business Process Model governance including Modelling standards, a central repository and consult regarding the former and latter
Person should be a multi-disciplinary expert with authoritative knowledge of strategic program delivery and required competencies
Authoritative knowledge of fundamentals, strong knowledge in product disciplines, and expertise in solution delivery is required. Including Subject Matter Expertise in one or more of the following

Lead Change Management AT Resume Examples & Samples

Change Management Solutions Development, Implementation and Strategic Programme Delivery (from People-Side-Of-Change)
Design and compilation of the Change Management strategy, tactics and associated Change Management plans for the overall Portfolio of Strategic initiatives
Implementation of the Change Management strategy, tactics and associated Change Management plans for the overall Portfolio of Strategic initiatives
Stakeholder engagement and influence and client contact at is from the executive to front line tiers: Develops & maintains effective stakeholder relationships and ensures stakeholder influence across the entire Portfolio. Determine and manage Stakeholder expectations
B-Hons. degree in Industrial or Clinical Psychology (NQF level no.)
MBA or Master‟s degree advantageous
10+ years (Technical/Managerial) experience (different „types or forms‟ of Change Management, across cluster/divisional experience. Deeply experienced
Proven track record of success & delivery
Enterprise Change Management (ECM), Portfolio Change Management, Programme Change Management
Mainstream Change Management Theories & Practices
Workplace & Adult Learning
Change Management Analysis & Assessment Toolsets & Methodologies; Mainstream Change Management Toolsets; Change Management Planning, Implementation & Embedding Methods
The Business Environment/Cluster knowledge including Political Savvy
Organizational Culture & Climate

Intern Change Management Resume Examples & Samples

You achieved above-average grades during your studies in economics, humanities or psychology and have reached at least 90 ECTS points
Ideally, you have already gained practical experience in the field of Inhouse Consulting and are interested for HR issues
Furthermore, you present your results in fluent German and English
On a personal level, you convince by own initiative and appreciate working in a team

Change Management & Comms Lead Resume Examples & Samples

Responsible for implementation of Financial Management Shared Services for Client
Perform engagement management responsibilities, including performance reviews, task delegation, project scheduling, project financials, quality review and client management
Manage business development activities, such as proposals, capture, account teams, whitepapers, conferences, and/or other thought leadership materials
Meet or exceed targeted billing hours (utilization)
Act as performance manager (coach) for up to four coachees outside of engagement responsibilities
Knowledge of communication theory and essential elements, including analysis, planning, execution and assessment
Ability to work with senior-level staff members of both the USDA and VA as well as contractor support on both sides
Experience with executive communications, presentations and other methods necessary for supported tasks in analysis, outreach, planning and execution
Ability to develop and deliver communications in line with overarching guidance
Experience with VA communications, VA public affairs, and/or various VA organizations (VBA, VHA, NCA, VACO) is a huge plus
Experience with communications and change management for systems implementations is a huge plus
5 or more years’ experience consulting to federal government clients and leading strategic communication initiatives including developing communications strategies and plans as print and web-based materials for internal and external stakeholders
Five or more years’ experience with communications practices within a team environment, including public affairs, media relations or public diplomacy

Change Management Senior Manager Resume Examples & Samples

Solid financial acumen and financial analysis and diagnosis skills
Very strong analytical and problem-solving skills
Adept at using experience and knowledge of industry, geographic and technology trends to assess and shape business solutions
Effective leadership and management skills with a proven ability to mobilize and energize project teams to deliver results
Strong executive level relationship building skills
Ability to create and deliver high-impact communications to senior audiences (written and oral) and facilitate complex discussions

Lead Specialist, Change Management Resume Examples & Samples

Supports and enables the adoption of change processes across the US Gas Business through establishing change communications and plans
Establishes change activities through the review of project scope, identification of group impact and comparison of current change sustainability within the organization
Responsible for supporting cultural change and adoption by developing change metrics and evaluating the level of change adoption in finance
Partners with stakeholder(s) undergoing organizational change to develop stakeholder strategy, milestones and outcomes
Collaborates with the Director of Change Management to delivers change communications and training to provide leadership with the ability to champion change
Models potential financial performance and employee impact of change initiatives and shares findings with Director, Change Management and VP, Business Design and Readiness
Identifies and escalates project risks, financial risks and employee resistance; partners with Director, CMO to develop change activities to mitigate risks and gain alignment with US Gas business leaders and key stakeholders
Works with the Communications lead to create effective change management communications and documents processes to ensure adherence to internal control guidelines
Leverages knowledge of labor/employee relations to provide guidance and feedback when developing project plans
Establishes change adoption metrics to measure effectiveness of change within project
Demonstrated ability to drive change across a complex organization (preferably a utility or Operations organization)
Engages stakeholders and has effective collaboration and partnership capabilities
Knowledge of business processes (labor relations experience a plus) to provide guidance and feedback when developing change management project plans
Bachelor’s Degree, Master’s Degree preferred
Minimum of 5 -7 years in change management
Change Management Certification preferred
Change / Project Management roles with some technology/transformation experience preferred

Methods Change Management Resume Examples & Samples

Create, update, and maintain project management data in MS Excel spreadsheets, MS Access databases, or MS Project schedules
Assist in preparation and maintenance of project management documents (e.g., Statement of Work, Integrated Master Schedule, Work Breakdown Structure, Responsibility Assignment Matrix, Risk Management, Change Management, and deliverables)
Collect data and gather information or documents from internal and Supplier project documentation to develop integrated plans in support of project execution
Coordinate with other project team members to obtain project status
Support development of project integration tasks associated with planning, scheduling, and control
Support development of project status metrics, monitor trends, and reports deviations to plan
Support development and monitoring of risk management plans
You hold a Bachelor Degree in Project Management, Supply Chain Management or related field or 12 + years of Project Management, Supply Chain Management Experience
You have 8-10 years' experience in Project Management, Supply Chain or related field
You have served as Project Integrator for multiple projects or moderate size or portions of major projects with minimal oversight
You have advanced skills in oral and written communication
You have thorough knowledge in Microsoft Office software

Enterprise Change Management Director Resume Examples & Samples

Develop a change management strategy for the organization and educate senior leaders and executives on the benefits of that strategy. In concert with the strategy, develop a structured change management team of project managers, approach and methodology for the people side change caused by projects and change efforts that span multiple business units. Ensure the methodology includes risk assessments, readiness assessments, and evaluation and presentation of findings. Develop and maintain playbooks that account for any type of change scenario that the bank may face to include; high/medium rigor initiatives, acquisitions, lift-outs, loan onboarding, and 3rd party integrations
Act as a visible coach to executive leaders who are change sponsors. Work with executives on their roles within the change management process including the anticipation and remediation of obstacles, development of communication plans, and assembly of a team that represents all stakeholders of the change effort
Create and manage measurement systems to track adoption, utilization and proficiency of individual changes. Report outcomes to executive leadership. Recommend course corrections when necessary. Assign additional resources when necessary to ensure success of the change effort. Ensure that changes are complete and that there is no undesirable loss of corporate expertise, knowledge or business capacity caused by individual change or the combined effect of all changes
Ensure that each initiative in the portfolio functions within existing operating standards and financial reporting guidelines established by the Chief of Staff’s Project Management Office. Coordinate and integrate the work and concepts of project management with change management
Establish relationships and ensure integration of work with communication, training, and HR specialists in the formulation of particular plans and activities to support project implementation

HRS Change Management Senior Expert Resume Examples & Samples

Lead change management initiatives during the transition to the Global Service Center for the respective region in collaboration with management & key stakeholders
Support global, regional and local stakeholders in achieving deliverables within the given change scope with primary focus on the Local Service Centers
Support planning for regional implementation of change activities
Manage stakeholders to ensure a successful and smooth implementation of change management initiatives and align with local management on change management priorities
Customize global change management materials/initiatives according to the needs of countries in scope Coordinate localization & translation of communication and training materials and toolkits if

Organizational Effectiveness & Change Management Resume Examples & Samples

Create a detailed project plan and provide periodic status and progress review briefings for key stakeholders
Develop and document policies, processes, and procedures
Continually collaborate with key stakeholders to obtain feedback and buy-in
Design a communications strategy and draft and publish communication artifacts such as informational bulletins, guidance documents, briefings, fact sheets, job aids, and FAQs
Develop an approach evaluating the process, technology, communications, and outcomes of the assignments efforts using a systematic evaluation methodology to identify recommendations for enhancements

Senior Manager of IT Change Management Resume Examples & Samples

Assess the impact of and barriers to change for each constituent level using organizational change management tools and methodologies, including identifying impacted stakeholders, project concerns and influence on project success
Work with project leadership to develop strategies, plans and approaches to ensure the successful roll-out of change to the user community; integrate change management activities into project plan
Facilitate development of a cross-campus organizational change management network, focused on championing readiness for IT change initiatives on an ongoing basis
Cultivate and perform duties as a senior member of the organizational change management network at the program level, comprising project team members and members from every major school and unit; perform duties as a senior member of the program change management network, leading members through readiness tasks at campuses and in units to prepare for implementation and business process changes
Review and approve changes to readiness strategies; manage readiness activities based on the people side of change; develop readiness documentation to ensure school and unit readiness; coordinate with training teams and other functional and technical team members to ensure that all team members understand the effects of their actions on the user community
Work with project team members and process owners to gain an understanding of process changes and develop plans to communicate to the university community; prepare presentations and other communication materials to proactively inform community about changes
Work with school and key senior administrators to develop approaches to communicating system and process changes; develop plans, schedules and materials related to communications
Act as a two-way conduit, relaying information between the project team and users; ensure that issues raised are tracked, addressed and resolved; build relationships with users to ensure the success of system- and process-change initiatives performed by the project
Work with communications lead/team to develop communications vehicles, such as newsletters, posters, website content; work with functional and technical team members to develop communications content
Perform project management duties as assigned
Strong familiarity with the Microsoft Office suite of applications
Excellent presentation and organizational skills
Exceptional time management capabilities
Demonstrated ability to navigate a complex political environment
Demonstrated success translating technical issues and matters to non-technical audiences
Demonstrated ability to work with people of varying skills and knowledge
Demonstrated ability to engage with senior management and gather their feedback
Knowledge of the University of Colorado’s financial, HR/payroll and/or research administration processes is desirable
Knowledge of PeopleSoft Financials, HCM or another ERP system is desirable
Bachelor’s degree in Management Information Systems, Communications, or a similar, related field
Six years of experience as an employee in a complex, higher education environment
Two years of experience working with functional and technical staff and consultants on a systems implementation or similar large-scale initiative
Six years of experience with higher education business processes
Two years of experience analyzing financial and/or human resources systems, processes, or data
Ten years of experience developing white papers, written deliverables, presentations, articles and similar documents
Five years of experience working in a highly decentralized organization, with a proven ability to break down organizational boundaries
Formal certification in and demonstrated experience applying industry-standard change management methodologies, such as Prosci ADKAR, Kotter, etc
Consulting experience is highly desired
Knowledge of organizational dynamics is highly desired
Experience in developing a communications strategy and approach is highly desired
Knowledge of a formal software development/ implementation methodology is highly desired

AM GWM Client Onboarding Change Management Resume Examples & Samples

Act as an advisor to the stakeholders on the project to achieve goals and overcome obstacles
Capture end-to-end requirements
Deliver against the strategic vision outlined for the technology platform and the global operational model
Manage the overall development and deployment of owned initiatives
Report status updates to Senior Management
Partner with Operations Risk & Control team members, Training, Operational SME’s and business partners
Advanced computer skills: MS Office Suite (PowerPoint, Word, Excel, Access, SharePoint)
Excellent communication and interpersonal skills, including dispute resolution
Product development/product owner/project management, including both development and implementation
Proven track record of small to medium scale project plan monitoring and execution, including stakeholder communications
Capable of direct interface with Senior Management / Senior Leadership
Experienced with managing coordination across multiple organizations with varying priorities

Senior Director, M&A Change Management Resume Examples & Samples

Apply a structured methodology and lead change management activities; Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative
Design and interpret key performance metrics. Deliver insights & recommendations
Assist in developing and delivering presentations for senior executives
Assist in troubleshooting operational issues as they surface; propose changes to systems/ processes to fix root causes
15+ years of experience focused on quantitative analysis, Excel, and logical reasoning
Bachelor's degree from a top university
Advanced degree in Organizational Design / Leadership or Communications preferred; change management certifications a plus
Tremendously strong presentation skills, especially related to building compelling PowerPoint presentations
Superlative communication skill, both written and oral
Work experience in consulting, finance, or product management is a plus
25% travel (both domestic and international)

Change Management Resume Examples & Samples

Minimum Requirements: (Must have Qualifications)
Change mgmt. experience, 3+ years
Have the ability to present to and converse with executives comfortably on a regular basis
Planning experience
Desired Skills/Qualifications/System Experience requirements: (Nice to have Qualifications)
Project mgmt. experience a plus
Experience with strategic framework
Experience with development of organizational strategy
Experience with employee engagement programs (rewards/recognition, response to employee surveys)

Change Management Senior Manager Resume Examples & Samples

Culture Change – Shift client’s culture to best support their business initiatives
Next-Gen Communications – social, mobile, video
Next-Gen Learning using augmented/ virtual reality platforms integrated into wearable devices, delivered just in time
Insight-Driven Transformation based on analytics and behavioral sciences
Leadership Development – Making sure our client’s leadership team understands the needs of their employees and what they value and are advocates of talent and organization programs
Develops strong and strategic business relationships with clients
Develops and manages project budgets
Estimates and develops strategies and roadmaps for implementing project work, opportunities and/or recommendations
Identifies client opportunities – with existing and/or new clients
Monitors achievement of strategic, financial and operational benefits, ensuring planned business outcomes are achieved
Manages large-sized teams, client and/or Accenture
Utilizes functional and industry knowledge to diagnose complex client issues and develop appropriate recommendations
Creates and presents content for executive presentations
Works with our clients to identify and analyze complex business challenges and to position Accenture’s capabilities in the Change Management area
Structures, plans and implements end-to-end Change Management initiatives (strategy to operations)
Articulate value propositions, develop and present compelling cases for change
Develop trusted relationships with key decision-makers across client organization
Actively collaborate with Accenture leadership to develop markets and clients
Minimum 8 years of external consulting experience or other relevant experience related to successful delivery of change management work in the disciplines of change management methodology, job/role/organization design, stakeholder engagement, sponsorship alignment, marketing or communication, training/performance support, organizational readiness, or transition to outsourcing
Minimum 8 years of experience related to successful delivery of change management work in one or more of the following areas
Ability to develop trusted client relationships
Ability to work effectively with ambiguity, being flexible to change approach/direction, as required
Excellent organizational, multi-tasking, and time-management skills
Proficiency with Microsoft Office applications (PowerPoint, Excel, Outlook, Word)
Ability to negotiate and influence to achieve a successful outcome
Demonstrated ability to lead critical client engagements and develop new business
Excellent strategic, analytical and conceptual thinking
Large-scale and/or global transformation experience
Understanding of and/or have experience with managing change in operational environments (manufacturing, plants, refining, drilling)

IT Functional Leadership Change Management Resume Examples & Samples

Establish an open culture/mindset regarding Change@ IT Function
Plan and conduct change management along with executing the IT strategy and ensures change management as part of the project lifecycle implementation is aligned with the IT strategy
Manage Change Management activities for all FL (Functional Leadership) projects, all organizational changes for all IT US, and coach /support all IT projects affecting all end users in the US (e.g. roll-out of SharePoint upgrade)
Minimum of BA/BS with 15+; MBA/MS with 10+; PhD with 7+ years of information systems or business process experience (degrees would be in relevant IT or business disciplines)
At least 8 years of experience in the areas of program and project management
Leadership experience in leading and developing people within the discipline of Project or Program Management as a Change Manager
Several years of working background in Bayer, preferable in Change Management and/or international projects, global teams, various business functions
Experience and knowledge in the area of Change Management
Knowledge in the area of Program & Project Management methodologies
Demonstrated skills in leading change as well as consulting experience
Communication strategy and messaging skills with the ability to build long term partnerships with internal management & staff
Excellent understanding of IT processes, IT operating model, as well as IT organization and strategy
Strong understanding of continuous improvement and Change Management Methodologies
High affinity towards change and gathering knowledge, high learning agility
International experienced and capability to work in a multicultural environment

Change Management Co-ordinator Resume Examples & Samples

Basic grounding in IT Infrastructure or Application environments
Proven track record in assessing and managing risk
Proven track record in challenging peers
A willingness to learn

Projects & Change Management for CAO Hyderabad Resume Examples & Samples

Change management – Working on SOP changes within CAO ops and ensure they are documented and approved by Senior Management in time
Reporting across the teams to ensure key headcount, financial, delivery targets and analytics are well-understood and managed as directed
Governance and Communication – helping to drive town halls, off-sites, and weekly management meetings. Supporting creation of Executive-level presentations on strategy, budget, project delivery, controls, risks, etc
Performance Management – providing management reporting, communication and client reporting, focusing on the overall business unit performance against objectives. Proactively highlighting issues and risks to the objectives, defining solutions and driving remedies to completion as directed
Special Projects - participating in initiatives as assigned by Sr. management including presentations, ad-hoc analysis, People agenda and support
Positively and creatively influence change within the department and champion critical department and team initiatives
Demonstrated successful performance in Business Operations management role within Financial Services Industry
Strong understanding of Compliance/Risk within Financial Services
Strong verbal and written communication – must be able to deliver key messages succinctly to drive to consensus across a global organization
Strong presentation skills – role requires designing, drafting and finalization of materials for review with senior business and operations partners
Collaborative style to work with team members across functions and global/regions prioritizing issues, risks and analysis
Proficiency in MS Office – PowerPoint and Excel
Ability to work under tight deadlines and in fast-paced environment
Strong conflict resolution, problem solving skills & quick decision-making ability

Change Management Professionals Resume Examples & Samples

Big 4 or Boutique Advisory experience is required. The Change Lead must have led significant transformational Change Management engagements
Consulting experience or other relevant experience related to successful delivery of change management methodology, stakeholder identification and engagement, sponsorship alignment, communication planning, training/performance support, organizational readiness, job/role/organization design
Experience developing and leading the change strategy
Familiarity with project management approaches, tools, and phases of the project lifecycle
Experience in a delivery role in complex and integrated corporate environments
Ability to work effectively at all levels of the organization and influence others
Excellent active listening, root cause identification and interpersonal skills
Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint

Specialist, Change Management Resume Examples & Samples

Apply a change management process and tools to create a strategy to support adoption of the changes required by Cargo’s E2E Program
Coordinate efforts with other specialists
Integrate change management activities into Cargo’s E2E Program
Analysis techniques such as requirements gathering and user story development
Organizational Change Management processes, tools and best practices
General understanding of technology implementation methodologies
Experience gathering and documenting complex functional requirements, functional specifications, and developing detailed process diagrams is preferred
Familiarity with Cargo technology applications and systems is preferred
Experience delivering COTS (Commercial Off-the-Shelf) applications is a plus
Ability to clearly articulate messages to a variety of audiences

SVP, Employee Engagement & Change Management Resume Examples & Samples

Lead global, large-scale employee engagement and change management projects for Fortune 500 brands and apply proprietary processes and key principles in a fast-paced environment
Manage cross-functional teams, working with other Weber Shandwick practices as needed, to drive a holistic client experience. This includes partnering with creatives and designers
Build strong relationships with HR and Communication clients, working as a trusted advisor and partner to develop impactful business solutions
Architect and guide client engagements, establishing budget, timeline and quality standards
Supervise staff by motivating, coaching, consistently providing feedback, holding team members accountable and conducting reviews
Lead new business pitches with prospective clients and work to identify unmet needs among existing clients
Build relationships internally to increase awareness of Employee Engagement & Change Management capabilities among other practices
Contribute to intellectual capital and thought leadership of the group

Lead Change Management Resume Examples & Samples

Scope, plan, lead and manage the organisation and people change and transformation effort for the project or business change initiative
Apply a structured change management approach and methodology for the impact caused by projects or business change initiatives on the people component i.e employees of the Business Unit (BU)
Perform organisational and people analysis and assessments to understand the impact of the change, the change history, change readiness, potential people-side risks, anticipated points of resistance
Develop a Change Management Vision and Strategy that will direct the change within the BU
Develop a set of actionable and targeted change management plans, including: sponsor road maps, communication plan, coaching plan, training plan, pre- and post-assessments, resistance management plan, measurement plan, reward and recognition plan, job alignment/realignment plan, organisational structure design/changes, role definition and clarification in order to support changes to be implemented within the BU
Execute the change management plans which involves activities such as tracking the change management budget, scheduling and timelines, reporting on benefits to project teams and Steercos on status and progress reports and complete risk and issue logs including resolutions and mitigation actions, participating in project meeting and steering committees, providing project management and team support
Be an active and visible coach to the leadership members who are identified as the change sponsors by constantly engaging and communicating with them
Create and manage measurement systems to track adoption, utilisation and proficiency of changes at an internal and external level
Create and enable reinforcement mechanisms to promote execution and change processes that will instill celebrations of success
Work with project team members to integrate change management activities into the overall project plan
Work with the Communication, Training, Human Resources (HR) and Organisational Design (OD) specialists in the formulation of particular plans and activities to support project implementation
Gain an understanding of the programme and assist with developing communication content to execute the communication plan actions
Create awareness and provide guidance to Steerco and project teams through the application of appropriate change management methodology, standards, tools, governance, institutionalise change management practices into the business environment and training curriculum by designing communication strategies and the necessary training strategies for implementation
Design and develop a cross functional change management delivery and support structure for the BU to ensure a successful change management execution strategy
Train, coach, develop and mentor leadership, business stakeholders and project team members on the application of change management practices
Introduce and promote a change management competency measurement for the business unit/project to measure the change management impact on business sustainability
Gather knowledge and expertise on tools, techniques, methods and templates, change management lifecycle, Lewin's Change Model to ensure change is embedded and sustained)
Research best practice, white papers and publications on change management as enabled through the Prosci licensing
Involvement in, role model, propagator or leadership of the Change Management Community of Practice forums by sharing best practices and promoting knowledge management practices
Sharing and applying of learning’s to all projects and business change initiatives
Manage the team of Change consultants on the programme
Work with the change consultants in the team to achieve excellent business results through continuous people development and mentoring activities
Interact closely and guide project teams working in the stream on initiatives in your stream
Manage the performance of project resources allocated to your stream
Operate as an effective member of the larger programme Team
Support the business change and migration teams with assessing the change impact on the ABSA Capital corporate clients. Provide guidance approaches to conduct client focus group assessments, communication plans, etc

Digital & Emerging Payments Change Management Director Resume Examples & Samples

College degree in related technical/business areas or equivalent work experience
Minimum of 10 years of IT experience and related management experience
Senior application development and/or production support experience
Experienced leading meetings with business partners to communicate impacting events; share information to potentially non-technical or limited technical knowledge groups of people
Ability to influence and drive change
Excellent interpersonal, relationship and negotiating skills
Requires detailed knowledge and be able to execute through the Project Life Cycle, ITIL, Financials, Business Case
Strong working knowledge in UNIX/Linux/Windows and Oracle/SQL Server (SQL Querying, SP, triggers, views & other DBO.)
Must partner with stakeholders and senior leaders
Must have demonstrated ability to collaborate with senior leaders to understand their expectations regarding service delivery and service risk and control
Ability to persuade and influence is KEY. Must have ability to be tactful yet assertive. Strong collaboration and negotiation skills
Articulate, detail oriented

Change Management Spec Lead Resume Examples & Samples

Lead change management activities for large scale change initiatives
Apply a structured change management process and tools to create change management strategy and plans
Develop change management strategy and gain appropriate buy-in and sign-off
Lead the design, development, delivery and management of stakeholder management plans, communication plans, resistance management plans, engagement plans
Lead design, development, delivery and management of other change efforts as required based on project including job role mapping, change impacts
Partner with Training team to build strategy and roll out plans
Develop and manage risk mitigation tactics
Develop plans to coach managers and supervisors to support change for their teams
Establish and coordinate change champion networks as required
Coordinate efforts with other change management resources as required
Partner with Corporate Communications, HR, Workforce Readiness, and other enterprise organizations as required
Work with PMO to integrate change management activities into project plan as required
Define and measure project specific change management success metrics and monitor change progress
Active participation in AEP’s Change Management Community of Practice
Forward looking with a holistic approach
Organized with a natural inclination for planning strategy and tactics

Change Management & OD Expert Resume Examples & Samples

Design and set the Change management framework and direction on Group level in order to ensure a solid ground for any change related activity
Create the change aspect of Culture change program
Lead implementations in countries
Design the Diversity&Inclusion framework and its activities, and other, organizational development related diagnoses, tools etc
Design and coordinate Innovation related activities from HR perspective as organic part of the business strategy
Drive the delivery of the various change programs on Group level
Hold workshop and facilitate discussions to ensure standard process, understanding and buy-in for all relevant countries
Coordination of group level task force teams
Higher education degree (HR /Economist/Engineer degree is an advantage)
Min. 8 years of relevant work experience (experience in a multinational company & managing change management as core scope on international level)
Additional consultancy and/or HR Partnering experience is preferred
Seniority in expertise about Change management and organizational development
Coordination skills, Adaptability to change
Striving for excellence, Good team player
Passion to deliver, Strong professional calling
Fluent English knowledge, Advanced MS Office applications knowledge
Driving licence is a must. Mobility for travelling to countries

Head of Digital Change & Group Change Management Resume Examples & Samples

You will be an excellent communicator (verbal and written) and will be expected to provide high quality presentations to a range of stakeholders. These include: the Group’s Board, Regulators, Group Digital Risk Director and Managing Director for Change
You will be a risk expert or leader in your operational field, understand change and can demonstrate a thorough knowledge of operational, compliance and conduct risks within financial services
You will be recognised as an SME in change delivery and associated methodologies such as Waterfall and Agile
You will have previous experience of change management role within financial services
You will have detailed technical and business knowledge and understanding of Change. You will be viewed as a subject matter expert on key risk and compliance matters in this area
You will have an established track record of maintaining strong and effective working relationships
You will be expected to model behaviours to demonstrate the Group's values, including that the management of risk is the responsibility of every colleague
You must be able to learn quickly, prioritise and demonstrate an ability to deal effectively with new challenges and complexities associated with Group Digital and GCM as our business constantly evolves
Delivering Change & Improvement
Communication & Impact
Delivering Results

Dir-comm & Change Management Resume Examples & Samples

Bachelor’s Degree highly preferred. Advanced graduate study or degree in Business Communications, Journalism, or a related field a plus
8 years of experience in business, marketing, management operations, or related professional area such as journalism, communications or creative services
Experience and knowledge in advanced technologies for communications, strategic communications and planning
Experience in change management, business transformation and organizational/ process analysis principles and methodologies preferred
Experience in reservations/call centers preferred
Consulting experience preferred
Hospitality/Lodging industry experience preferred

Change Management Director Resume Examples & Samples

Drive overall strategy for Enterprise Risk Management initiatives
Act as Program Management for Enterprise Risk Management, including managing complex, cross-organizational projects
Scope, define, and build out program for testing key controls across 1st and 2nd lines of defense across Enterprise and Operational Risk
Identify and collaborate with internal resources to achieve the above
Develop and maintain strong working relationships with internal business partners
Support needs of Chief Risk Officer and other stakeholders as needed
Minimum 10 years of Change Management / Project Management experience with complex, enterprise-level and/or cross-organizational projects
Problem solving, decision making and ability to translate strategy into action
Strong organizational skills, with demonstrated experience organizing multi-faceted projects and teams
Ability to lead / manage without formal direct reporting authority
Conflict management skills and/or demonstrated the ability to handle difficult situations with clients or team mates
Appropriate professional affiliations/certifications preferred
Preferred management experience (direct management of people and or system management)
Proficiency in computer applications and analysis

Internship, Change Management Resume Examples & Samples

Support the change management team in the development of change management strategies, define desired changes and mitigate risks
Administer business readiness surveys, analyze results and create action plans
Monitor and analyze adoption KPI metrics throughout project lifecycle
Coordinate key stakeholder engagement events (e.g. focus groups, lunch and learns, workshops)
Support the development and launch of Change Agent Networks
Execute project administration tasks (e.g. managing change activities within the project plans, documenting minutes, etc.)
Support the maintenance of the CXT Change Management SharePoint Site
2 Cumulative GPA for Graduate students
Authorized to work in the United States for the entire duration of the internship
Available May through August, 40 hours per week onsite in our Brooklyn, NY offices
Currently pursuing a Master’s degree in Change Management, Industrial/Organizational Psychology, or Organizational Development
Prior experience with change management, organizational design, or organizational development preferred
Team player yet possess ability to work independently
Proficient at MS Office and SharePoint

Senior Dir Enterprise Change Management Resume Examples & Samples

Identify change management needs for larger change and strategic transformation efforts
Identify global change priorities with enterprise views of initiatives that have a great impact on the organization
Define overall change management strategy and methodology
Develop and maintain change management methodologies, tools and processes
Create change management resourcing model
Create change management capability and competencies within the organization
Conduct change management training to help develop general capability within the organization
Coach leaders and employees on general change behaviors and actions
Proactively evaluate each initiative and prioritize based on support and organizational benefit
Provide vision for tool and resource development for strategy and methodology
Determine process for change resource allocation
Support the allocation of limited resources across all their possible uses
Assess impact of various change initiatives

Change Management Resume Examples & Samples

24x7/365 environment which provides IT support for all requests for change
The IT systems covered includes client specific applications, network connectivity, database management, web interface and client hardware and software
Routinely review requests for change, execute and enforce the ITIL v3 change/release management process, perform rotating on-call duties and perform other change/release related tasks as assigned
Facilitate corrective action reviews; review and present change requests; document meeting results and decisions. Knowledge application of Information Technology Infrastructure (ITIL) framework required
ITIL practitioner certification (service/support), preferred

Change Management Partner Resume Examples & Samples

Lead Human Capital change initiatives through preparation, management, measurement and reinforcement
Ensure effectiveness of change initiatives by building effective relationships with a variety of stakeholders
Prepare leaders to spearhead change initiatives
Identify change opportunities and initiate change efforts that add material value to the business
Facilitate change by using appropriate planning and implementation tools (e.g., stakeholder analysis, SWOT analysis)
Maintain open and transparent communications with leaders and other key stakeholders throughout the change lifecycle
Prepare the workforce through the development of training and communications plans
Utilize standard project management principles and resources to keep projects on track and within budget
Assess and overcome barriers to implementation
Adapt to unplanned changes by reassessing priorities and approaches, making updates as needed
Maintain effective project organization by having clear roles and responsibilities
Translate change philosophies into actionable plans to achieve business outcomes
Analyze the effectiveness of change efforts using appropriate metrics (e.g., improved quality/effectiveness/efficiency, reduced costs)
Ensure that desired changes are adopted and sustained over the long-term (e.g., behaviors, processes, metrics)
Bachelor’s or Master’s Degree in Human Resources-related field or equivalent experience
10+ years experience Change management
Demonstrated history of quickly gaining credibility and partnering with business leaders

Cib-change Management Resume Examples & Samples

Partnering closely with product leads to determine delivery approach and priority areas
E2E execution and implementation of Workstreams under mgmt
A self starter, requiring limited supervision
Ability to prioritise work in a pressurized environment
Strong IT and Microsoft Excel skills are required
Knowledge of Markets and Investor Services Operations is preferable
Project Management and / or Business Analytical Skills would be an advantage

Director of Change Management Resume Examples & Samples

Approve methodologies, plans, prioritization, timelines and milestones across the foundational elements, ensuring that all program deliverables are met according to the multi-year transformational program
Receive progress/production updates across near-term and long-term deliverables and address unresolved issues escalated from the work streams across the foundational elements
Lead the review and challenge process across deliverables prior to submitting any results/findings to the CEO, Leadership Committee, Santander and/or Regulators
Review key issues and escalations requiring decisions in relation to key program elements
Responsible for management of the Enterprise Project Management Office (EPMO), focused on the delivery of large and complex cross-functional, cross-entity and/or regulatory programs in support of strategic objectives. Ensures that all programs are managed within the project delivery framework
Ensure strong levels of collaboration/alignment integration across the foundational elements at SC and the greater initiatives with Santander and regulators. This includes ensuring that near-term priorities are balanced against longer-term efforts
Provides regular constructive feedback and coaching to CEO, Leadership team and Accountable Executives
Provides leadership to direct reports that includes coaching and feedback, employee development, and performance management. Also accountable for leading project resources (who may not be in the EPMO) in a manner that ensures timely delivery on commitments/tasks in support of broader project deliverables. Ensures that direct reports (who lead smaller projects) are meeting project timelines and commitments
Demonstrated relationship building expertise, strategic perspective and executive-level authority and an ability to fill key gaps in leadership experience
Demonstrated ability to work in a regulated industry and interact with regulators
Demonstrated experience dealing with Executives, Boards of Directors and Regulators
Demonstrated experience leading relevant business units/functions
Demonstrated success managing cross-functional projects
Demonstrated success managing large-scale business process improvement initiatives
Exceptional written and oral communication skills, with the ability to write & communicate items in a consumable form by senior executives and Board
Expert knowledge of program management with proven experience establishing and structuring complex initiatives to include communications planning, stakeholder analysis/management, integrated project schedules, and benefit objectives
Proven ability to navigate through ambiguity and maintain momentum driving for results and clarity in uncertain situations
Proven experience in business driven programs that require process improvement, organizational change, technology enablement and senior executive involvement
Strategic Planning experience in translating leadership vision into executable strategies

Senior Change Management Resume Examples & Samples

15+ years’ experience, with proven change management track record involving large to mid-size companies
Oracle Clouse ERP experience in the following areas is preferred
Oracle Cloud Procurement
Oracle Cloud Financials
Accounts Payable
Fixed Assets
Financial Planning & Reporting
Familiarity with Corporate Finance operational business processes (e.g. A/R, A/P, GL, etc.)
Superior client facing skills / Executive engagement

Head of Change Management Resume Examples & Samples

Management of a team of Change Management Specialists
Capitalize on existing change management best practices to design and implement mature processes across all C&I Content Teams
Work directly with clients to understand their communications requirements for content changes and service outages
Partner internally to fully integrate with existing data notification tools, process and programs
Establish work streams or forums, where and when necessary, to ensure effective change management processes are in place
Create a Change Management Service Model
Participate in the Global Service Forum (GSF)
Ensure our GSF Sev 1/2/3 targets are met and corrective actions are in place for any customer impacting incident
Ensure thorough pre/post release Content testing exists for all content/product releases
Thoroughly assess our business continuity (BCP) position; identify and communicate risks and partner with Content teams for risk mitigation scenarios
Has a comprehensive understanding on Content systems, tools and infrastructure
Strong track record of managing content or service programs
Has experience working within Content and/or Service
Previously managed change management processes or programs
Is an experienced manager of people, programs, processes and is a self directed leader
Is a coach, mentor and is able to demonstrate appreciation and respect for all
Has professional confidence and is comfortable working with unknowns. They are not distracted by ambiguity, obstacles or challenges they face, but motivated to overcome
Is an aggressive problem solver, effective networker and can cultivate relationships through partnership and by building trust
Experience managing multiple simultaneous projects and programs
Experience managing remote direct reports as well as virtual matrixes teams
10+ years of industry experience in a content or service related role
Several years of people management success
Bachelor’s degree in business-related field
Understanding of Thomson Reuters Content infrastructure & Products
Excellent problem-solving skills, ability to maneuver in a complex organization

Change Management Senior Manager Resume Examples & Samples

Ensure the smooth, effective operation of the department including: proper product delivery, proper escalation and resolution of high exposure items, maintaining the proper balance of cost, control and client service (3Cs), and maintaining proper standards and controls
Develop, maintain and achieve an integrated Business Plan for the department which aligns the following in support of business goals and objectives: organizational structure, systems priorities, budget, management reporting, and job descriptions. The plan must support the business goals and objectives of the division and Operations
Develop staff members through appropriate recruiting, training, performance management and succession planning
Develop a qualified successor(s) and partner with Human Resources on recruiting, hiring and orientation
Ensure that the management team is properly aligned with the division strategy, goals, and objectives and has the information and tools necessary to progress
Develop and maintain a culture of results-oriented, continuous, process improvement including: developing and achieving leap goals, challenging all processes, procedures and practices, focusing on solutions (not “good reasons”), and keeping abreast of new technologies and applications and their implications for the department
Assist business lines with client visits, presentations, walkthroughs and other sales and client retention activities
Build and foster effective and productive relationships with peers across business lines
Ensure standard suite of products is competitive, strategic, well defined and critical to our clients
10+ year related work experience
Results orientation and ability to work effectively in a team environment
Effective written and oral communication skills, particularly the ability to handle presentations of project plan and business cases
Proven ability to communicate professionally during client visits, presentations, walkthroughs and other sales and client retention activities
Experience in business analysis and process improvement
Ability to motivate, develop and lead staff in a dynamic environment
Desire to improve operational procedures
Ability to lead cross-office initiatives

H&ps-change Management Resume Examples & Samples

Minimum of 2-4 year experience working in a complex project delivery environment
Minimum of 2-4 year experience working on Organisational Change, Communication and Training
Proven ability to develop user level understanding of a complex organisational and technology driven changes
Experience delivering in a security-conscious working environment
Eligibility for an Australian Government Security Clearance is mandatory for this role (must be an Australian Citizen) and current Baseline security clearance would be highly advantageous
Good organisational, multi-tasking, and time-management skills
Good problem solving skills

Knowledge Expert Change Management Resume Examples & Samples

Resource deployment (staffing) according to business needs
Plays an active role in recruitment according to business needs
Designs on-boarding schedule, provides day-to-day apprenticeship and coaching for junior knowledge staff
Functions as a line manager for a team of Change Management Knowledge Team analysts
Manages team's capacity and help them structure and prioritize their work. Leads proposal and engagement work involving the team
Drives goal setting, performance evaluation, career development plans, and long-term professional development

Lead, Change Management Resume Examples & Samples

Apply a structured methodology and lead project and change management activities
Actively identify gaps, propose and implement changes necessary to cover risks
Communicate regularly & effectively with different stakeholder groups
Support training efforts. Provide input, document requirements and support the design and delivery of training programs
5+ years of HR project/change management experience
Proven experience in successfully applying change management methodologies & tools
Communications background
Working knowledge of Workday or other HRIS
S&P Global Ratings, which provides credit ratings, research and insights essential to driving growth and transparency
S&P Global Market Intelligence, which provides insights into companies, markets and data so that business and financial decisions can be made with conviction
S&P Dow Jones Indices, the world’s largest resource for iconic and innovative indices, which helps investors pinpoint global opportunities
S&P Global Platts, which equips customers to identify and seize opportunities in energy and commodities, stimulating business growth and market transparency

Change Management Spec Prin Resume Examples & Samples

Lead / support change management activities
Consult on the design, development, delivery and management of stakeholder management plans, communication plans, resistance management plans, and engagement plans
Conduct change assessments as required to define and document change impacts
Develop, analyze, and report on change readiness assessments
Identify and document key stakeholders, conduct regular assessment, and report out of stakeholder status by stakeholder groups
Implement training programs or other approaches to build change management competency in the organization
Collaborate with other change management resources as appropriate
Partner with others, including the Director of Customer Experience Program Management
Track and report change management issues and risks
Lead AEP's Change Management Community of Practice

Change Management Resume Examples & Samples

Uses specialism to deliver relevant solutions across complex projects and programs, leveraging internal and external expertise networks to maximize value and impact of delivery
Helps to sets the strategy and leads the successful execution of internal initiatives which build the firm’s capability and expertise
Develops trusted, long-term profitable relationships with the executive client buyers and industry bodies
Creates and drives long term sales strategy to position and market expertise/capability in existing and target accounts
Uses specialism to introduce and promote new thinking to clients and influence their decision making
Recognized and sought after as a leading expert in field
6+ years of management consulting, advisory, professional services, industry and/or Big 4 consulting experience
Heavy Organizational Change Management experience/expertise
Experience in one or more of these areas within Change Management: culture transformation, organizational assessment, organizational design, organizational strategy, competency modeling, job design, career pathing, talent management strategy, workforce strategy & planning
Experience in creating and selling expert solutions and methodologies in existing and new client accounts
External accreditation or recognition via recognized professional bodies
Running projects and managing teams; and delivery experience driving desired business outcomes, identifying gaps and omissions, and designing solutions
Master's degree and/or professional certifications are advantageous
Proven SME or content expertise

IT Change Management Co-ordinator Resume Examples & Samples

Proven track record in running successful meetings
Microsoft Word, Excel and Outlook
Good communication and listening skills

E&P Cultural Change Management Expert Resume Examples & Samples

Organize events in order to enable a better information flow at all levels of the organization
Actively identify new communication/group cohesion/engagement increasing tools and methods; implement international best practices
Coordinate with the Group Communications team the preparation of the various communication plans, proposals, presentations and campaigns and bring the necessary business knowledge and insights
As the most senior Expert member within the thematic unit, coach more junior members
M.Sc. in Economics / Organization & Management / Communication
Prepare standalone materials
Intercultural experience
Commitment to MOL Group values
Ability to manage tasks autonomously
Excellent ability to understand and work with various technical and business concepts
Good verbal and written communication
Min. 5 years professional experience
MS PowerPoint, Excel, Word, Thinkcell, Outlook
Upstream knowledge is an advantage

Change Management Resume Examples & Samples

Candidate will be working a 12 hour shift 7PM - 7 AM OR 7AM - 7PM
3-4 days a week
Must also be flexible to work on weekends
Bachelors Degree in Computer Science or related technical field, or equivalent practical experience
Supporting web application built using open source stack or Mainframe application support on CICS/MQ/DB2 or Database support on Oracle/SQL Server/PostgreSQL/MongoDB
Supporting Windows Servers with emphasis on CMD Line administration Unix/Linux/AIX server administration
At least 1 year of experience with Enterprise Monitoring Tools such as Splunk, BlueStripe, Zabbix, HPOM, Diagnostics, Sitescope, BSM, AppResponse, CA-Unicenter
At least 1 year working in 1 or more of the following
Jenkins, Codeship, Travis
Restful web/API services support and deployment Linux, UNIX, AIX, or Openstack administration
Apache Webserver, Tomcat, or Weblogic
Mongo, Hadoop, Casandra administration
Developing on monitoring systems: Splunk, BlueStripe, or Zabbix
Familiarity with hosting apps in Cloud- Technical certification(s) in Cloud or OpenSource technologies
Familiarity with running web services at scale; understanding of Unix systems internals and networking
Understanding of Unix/Linux systems from kernel to shell and beyond, taking in system libraries, file systems, and client-server protocols along the way

100

Change Management Resume Examples & Samples

Strong knowledge of enterprise technology platforms and content management systems
Strong background in SharePoint (including InfoPath forms, SharePoint Designer and user management),
Experience with web metrics setup and analysis (Adobe Site Catalyst)
Project Management and Business Analyst experience, specifically in the following areas

101

Change Management & Project Coordination Lead Project Based Role Resume Examples & Samples

Demonstrated ability to drive change across a complex organization (formally or informally)
Proven experience as program coordinator or relevant position
Knowledge of program management and development procedures
Detail-oriented and efficient
Communication and change document creation for all levels of the organization
Proven history with the change management lifecycle and integration into project management tollgates
Experience in project management including budget management and project timelines with competing priorities
Ability to think strategically and execute on change management strategies
Knowledge of business processes (operations processes a plus) to provide guidance and feedback when developing change management project plans
Has Self-Awareness

102

VP Change Management Resume Examples & Samples

Support the Surveillance team for the Americas in the management and delivery of technological roll-outs, which will enable the Americas Surveillance program to grow to include new capabilities, expand coverage/controls and improve existing processes
Coordinate the testing and documentation for these projects in accordance with the OCC and firm model standards requirements
Support the Heads of RC in the development of to the Surveillance annual RC Plan and carry out functional and thematic reviews in accordance with that Compliance Plan and at the direction of the Heads of RC
Support Heads of RC to drive consistency in local compliance risk assessments, ensuring that they are completed effectively, with monitoring plans prepared and executed
Ensure the accurate input to the provision of periodic reports as required, input to Compliance Certificate and Annual Plan
Provide compliance input into Surveillance RC projects at the direction of the RC Heads and systems developments as they relate to RC Surveillance globally
To observe the Group Compliance “Professional Standards and Guidelines for Compliance Officers”
Minimum of five years proven and progressive financial services, compliance and/or legal management experience, or equivalent
PMP (Project Management Professional) Certification is a plus
Well-developed communications, analytical, organizational and project management skills
Broad scope of knowledge of assigned businesses, including products, operations, systems and organization and thorough understanding of significant regulatory compliance requirements applicable to assigned business(es)
Proficiency with big data, pertinent mainframe systems and software packages

103

Change Management Resume Examples & Samples

Develops strong, credible relationships with key senior client stakeholders
Identifies, qualifies and shapes opportunities to grow existing accounts
Performs project staffing, invoicing, budgeting, and profitability analysis processes as well as contact and opportunity/funnel management
Formally manages others as a Career Coach/Counselling Manager and/or as a Reviewer on a project/engagement
6+ years of management consulting, advisory, professional services and/or Big 4 consulting experience

104

Change Management Director Resume Examples & Samples

Lead change management efforts around enterprise-wide systems and architecture project(s)
Create change management framework that will scale and bring a unified approach across the Company
Drive change management taxonomy and concepts across key stakeholder groups
Align change management approach to assigned projects from inception to full implementation
Pull full arsenal of change management practices/approaches, organization development, communications, and business knowledge to advise project leadership and stakeholders
Create and update a fully operational project plan with key milestones and success measures
Propagate change management tools and strategies across the organization
Drive change readiness practices across the organization
Partner with HRBP population to embed skills and approaches within the HR organization and across the business
Consult with HRBP population of special projects and special assignments
Oversee the Community of Practice, conducting quarterly meetings
Own and maintain the Leading Change methodology and online toolkit
Evaluate and resource incoming requests for change management support on HR/OD projects
Work to develop change management skills in the HRBP community
Evaluate and increase Change Management maturity at Akamai
Minimum 12 years of experience in HR Operations or Business Partnering with an emphasis on Change Management as a COE or set of enterprise business initiatives
Experience leading change management in a corporate setting and/or experience with change management as a consultant
Demonstrated experience running a change management practice and/or leading an enterprise change management effort
Broad-based HR knowledge and capability with a focus on change management, organization development, talent management and client partnership
Demonstrated influence capabilities across senior leadership populations (C-Suite)
Able to craft and deliver communications to a wide audience (C-Suite to employees)
Global HR responsibility where change and people strategy have been critical components to drive successful business outcomes
Experience and desire to actively partner with the HR Business Partners to drive successful outcomes
Masters/MBA in Human Resources
Experience driving culture change globally

105

Change Management Resume Examples & Samples

Experience in Banking industry
Knowledge of Banking Industry Process
Possess a solid understanding of transition management of how people go through a change and the change process
3+ years of experience

106

Manager Client Change Management Resume Examples & Samples

Manage and coordinate team incl. assignment to different products & deployments
Able to manage a large number of projects of different complexities and typology
Maintains a global readiness planning of all initiatives impacting the MNC client base
Maintains a global capacity plan of team resources
Setting up team, structure & definition
Facilitate regular team meetings
Working to increase associate satisfaction
Definition of G&Os of the Client Release & Readiness team
Identify training needs
Promotes team internally across internal stakeholders

107

Change Management Expert Resume Examples & Samples

Perform Strategy Alignment & Deployment and how to build and oversee roadmaps to go from desired strategic end states to actual
Responsible for Strategy development
The person selected shall serve as the Senior Advisor and Change Management SME to senior client personnel
This person will apply organizational Change Management techniques to transformation efforts, many of which will involve IT transformation (e.g., consolidation and/or streamlining of numerous complex systems)
The SME shall support strategy development as well as the processes, methods, and tools for developing and implementing strategic plans in a DoD organization
The ideal candidate will have formal change management training/certification and practical experience
Additionally, a breadth of experience is highly desirable
Minimum 10 years Change Management Experience
Minimum 2 years Change Management experience implementing IT transformations
Minimum Secret security clearance required
Department of Defense experience
Air Force experience desired

108

Manager, Org Change Management Resume Examples & Samples

5+ years of Change management experience within an agile environment is required
Develop and execute change management strategies with measurable objectives
Ensure the consistent application of a structured change management approach to process and people change issues related to the project
Create and implement change management plans that maximize employee engagement and support a comprehensive, timely and virtually seamless transition/implementation within the program teams, while identifying and mitigating people-side risks and concerns
Establishing and managing a team of change champions from all impacted levels, including executive and user groups for input and feedback
Work with the project team and key internal business partners (Communications, Human Resources, Finance etc.) to integrate change management activities into the overall project plan, and ensure that all areas that are impacted are prepared for future state changes
Create metrics to drive adoption and sustainment of change that link to the realization of project benefits; develop a measurement strategy for same
Provide regular and ongoing status updates to Executive Sponsors, Program Steering Committees
Create and enable reinforcement mechanisms and celebrations of success
Work closely with AVP Delivery and Communications Manager to develop recommended change management activities and training programs to support an effective and consistent OCM presence and participation into programs/projects
Responsible for providing inputs into training plans, communications plans for successful delivery of the changes
Responsible for ensuring change traceability throughout project
Responsible for liaising with Comms Lead, stakeholders across enterprise and EPMO to create awareness of the change agenda for TRMIS portfolio
Strong leadership, impact and influence skills to effectively engage all stakeholders and recommend solutions to successfully implement change
Strong problem-solving skills and the ability to identify concerns, gauge gaps and recommend an optimal approach required
Comprehensive knowledge of the practices, procedures and principles of project management
Ability to balance changing priorities and sponsor needs
Strong collaboration skills and experience working across a matrix organization
Ability to influence enterprise stakeholders
Build trust with stakeholders to drive simplification and efficiency in change plans
Ability to build collaborative working relationships across the organization
Ability to design solutions that address enterprise, holistic needs
Financial Industry experience a definite asset

109

Change Management Resume Examples & Samples

3- Should have worked on standard and Non-standard changes. Managing, controlling, and authorizing the changes concerning the IT infrastructure and ensuring that they are implemented with minimal impact on services
5- Attending the Post Implementation Review calls. These calls are to discuss the reasons for the failure in implementing the change and how to avoid their recurrence for similar changes in the future
Total Exp-3-8 Yrs

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