Manager, Operations Resume Samples

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O Legros

Orie

Legros

6700 Billie Parkways

Philadelphia

+1 (555) 799 6128

6700 Billie Parkways

Philadelphia

Phone

p +1 (555) 799 6128

Experience Experience

Phoenix, AZ

Manager Operations

Phoenix, AZ

Osinski, Brakus and Stroman

Phoenix, AZ

Manager Operations

Communicating of performance through formal and informal methods
Working with the team to develop, evaluate, and improve existing operating processes and championing continuous improvement
Assembling a top notch team, including hiring, training, and performance management
Writing annual, semi-annual, and 90-day performance reviews
Monitor the Key Performance Indicators of operation team through workflow tools and take corrective action where necessary
Modeling leadership principals, mentoring subordinates, and developing future leaders
Working cooperatively with the system medical directors, direct and integrate clinical management

Detroit, MI

Manager, Operations

Detroit, MI

Bogan, Howe and Towne

Detroit, MI

Manager, Operations

Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees
Drive program performance by establishing performance metrics & goals; provide ongoing coaching and feedback to reinforce and address performance
Direct supervisors to perform work. Evaluate direct reports and develop corrective action for underperformers
Manage solid waste and recycling service providers and haulers, including service performance, RFPs and selection, and contract development
Collaborate with the Facility Management and Project Management teams to develop, plan, and execute capital and expense investments
Develop a vision of an effective work system and develop a plan to move the workforce in the direction of the vision
Works with Project/Production Managers and Producers to manage the product development forecast

present

San Francisco, CA

Associate Manager, Operations

San Francisco, CA

Batz-Bradtke

present

San Francisco, CA

Associate Manager, Operations

present

General office activities including sitting, walking, filing, occasional lifting, etc
Manage 2 concierge contract support staff for CEM, including front desk coverage, mail management, ordering of stationery, onboarding/offboarding of employee's
Responsible for developing and updating scorecards and other performance trend analyses
Identifies and recommends ways to increase efficiency and organizational agility across cross functional teams, including ways of working
Ensure a high level of service by setting clear standards and communicating status regularly with respective business partners, team members and executives
Drives ad-hoc projects and performs analyses that involve collaborating with and managing teams from Development and Delivery functions
Monitor all center-contracted services and vendor supplies- in particular, monitor emergency and "off hours" work (snow removal, flooding, power outages, etc.)

Education Education

Bachelor’s Degree in Business

Northern Illinois University

Bachelor’s Degree in Business

Skills Skills

Strong knowledge of Microsoft Office, specifically Word, Excel, and Outlook Exchange; proficient in Internet Explorer
Ability to deal with clients in a professional and courteous manner by developing and leveraging professional working relationships
Highly organized and possesses a strong aptitude for managing multiple projects and deliverables simultaneously
Ability to align, motivate and lead a team including creating accountability
Knowledge of modern call center systems and ability to utilize them to their maximum potential
Knowledge of call center planning and the ability to create and implement a capacity plan that meets goals
Ability to deliver time-pressured project on-time and on-quality
Exhibits regular, reliable, punctual and predictable attendance
Strong organizational/ project management skills with the ability to multitask and prioritize work load
Risk Evaluation Mitigation Strategies (REMS) knowledge and experience, highly desired

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Manager, Operations Resume Examples & Samples

Successful facilitation of event requirements
Operating within approved departmental budget
Maintenance of a safe and clean facility
Strong connection with work force
2 years supervisory experience required; 4+ years preferred

Manager, Operations Analysis Resume Examples & Samples

Assist leadership in developing detailed business plans and business cases involving strategies, processes and organization structures to increase the efficiency and effectiveness of Time Warner’s global facilities
Support the development and implementation of re-engineering methods to improve processes, reduce risks, reduce costs and/or increase customer satisfaction
Perform analysis, studies and research efforts using a variety of media (financial data, internet, reports, benchmarking studies, new technology, etc.) to assess feasibility, viability, or capability for meeting enterprise and/or Divisional objectives
Lead data collection from Divisions and enterprise systems to support targeted strategies, best practices, savings forecasts, and metrics/KPIs/Reporting
Analyze and integrate spend data, market & business intelligence and existing contracts to identify and prioritize potential opportunities for increasing value
Collaborate with TW Corporate and Divisional SMEs, Legal, Security, Information Technology and other internal functions as well as suppliers to support the definition of requirements, statements of work, service levels and contract strategy
Maintain knowledge of the current procedures, systems and tools of Time Warner procurement and participate in RFI/RFP efforts as needed
Maintain document library for service delivery standards and ensure access by appropriate stakeholders
Develop and deploy standard tools, templates and processes for consistent use by Time Warner Divisions
Bachelor Degree required (Business, Engineering or Supply Chain Management)
At least 5 years’ experience in analytics, data interpretation and presentation development (prior experience in Consulting a plus)
Travel estimated at 15%
Strong writing skills and ability to assimilate data into concise and erudite reports (mastery of PowerPoint and Excel a must)
Ability to analyze complex issues using critical thinking, problem solving, sound judgment skills
Ability to effectively partner and deliver results in a matrixed environment, including external service providers
Ability to view situations from multiple perspectives; brainstorm multiple approaches; and evaluate numerous potential solutions
Ability to draw upon multiple and diverse sources (individuals, disciplines, bodies of knowledge) for ideas and inspiration
Ability to combine complex ideas and make connections between disparate ideas
Understanding of corporate real estate and facilities management environments

Manager, Operations Resume Examples & Samples

Coaches and mentors subordinates, identifies training needs and approves development plans
Balances conflicting resource and priority demands
Concepts, principles and practices of assigned functional area
Basic principles of banking and finance and securities industry operations
Developing processes and procedures for efficient and timely work flow
Perform fundamental human resource management activities
Identify training needs and develop subordinates
Maintain currency in assigned area of responsibility
Bachelor's Degree (B.A.) in Business Administration and a minimum of four (4) years experience in operations, including two (2) year in a management position in the financial services industry

Regional Manager, Operations Resume Examples & Samples

Coach to staff to become RBC navigators for our clients
University Degree Preferable in Business and/or Economics
Canadian Securities Course would be an asset
Financial Planning designation would be an asset
Knowledge of computer/systems for PH&N IC technology
Strong expertise in day to day operations
Knowledge of the Canada Employment Standards Act an asset

Regional Manager Operations Private Banking Resume Examples & Samples

Applies a continuous-improvement approach to achieving superior client experience aligning with our best practices
Monitors Branch dependencies and fulfills obligations related to Service Partner Agreements by ensuring accuracy / completeness of applications / documentation, acting as a champion to employees
Keeps informed of current events, market news and internal information on RBCnet, for communication with the larger Private Banking team
Coach team and take ownership and accountability of client problems at first point of contact applying the “Make it Right” principles
Set and reinforce standards around client communication which include e-mail, phone or in person interaction with clients
Follows Black Card Service Standards (posted to website)
Ensure skills/knowledge/accreditations of themselves and their team members are up-to-date and meet position requirements and local market needs. This includes ongoing coaching commitment to follow up and execute planned development activities
Build capability of each team member supporting their development through Sales Management Practices including regular observational coaching sessions detailing all coaching discussions and action items
Partner with employee to build tailored development plans, capturing details of planned activities, follow-up and outcomes in Coach’s Log
Ensure performance management discussions are conducted with all employees providing feedback on their performance against their mandate, reviewing results in Sales & Service, tracking for short term incentive, and discussing activities to build skill and proficiency
Support employee in understanding and navigating career options and providing clarity and guidance on developmental activities
A minimum of five years managing people
Proven application of business acquisition mindset
Experience in both business and personal banking an asset
Demonstrated ability to apply knowledge of AML requirements to Private Banking
Knowledge of and proficiency in the use of systems, technology and database management
Highly analytical and organized

Manager, Operations Initiatives Resume Examples & Samples

In-depth existing knowledge of file-based post-production and digital distribution supply chain ecosystem, workflows, technologies, trends, file formats, and standards
High degree of proficiency with designing and implementing new operational processes and system enabled workflows
High degree of proficiency designing and implementing web based business applications and media workflow management applications including user experience / user interface design and business logic design
High degree of proficiency with logical data modeling and schema design with SQL relational databases
Ability to adapt high level requirements into detailed functional & design specifications for offshore development
Able to clearly communicate to executive level stakeholders, business operations teams, and technology / infrastructure teams
Comfortable delivering presentations / product demos in front of small / medium sized audiences
Experience managing Agile software development teams, preferably with offshore development
In depth understanding of post-production audiovisual content transformation tools (editing software, encoding/transcoding)
Highly proficient in Mac, Windows, Linux (including bash shell)
Moderate knowledge of systems and networking technologies (VMs, SAN, NAS, fiber channel)
Familiar with best practices for content security in post-production
Strategy development
Familiarity with project management tools: Atlassian suite (Confluence, Jira), Visio or Gliffy
Familiarity with UI & UX design tools (Balsamiq, Omnigraffle, iRise)
FinalCut, Avid, Adobe NLE
Clipster
Digital Rapids, AVI Synth, FFMPEG
MacCaptions, EZ Titles, EZ Convert
Aspera, Signiant, SFTP, FTP, SmartJog
Deep understanding of web technologies (PHP, XHTML, HTML5, CSS, Javascript, APIs, Web Services, SOA, Cloud-based PAAS/IAAS)
6+ years in TV/Film/Digital entertainment industry
4+ years experience of software design, development, and rollout project management. Ideal candidate has previous experience with hands on coding themselves
2+ years as an operator or manager of an operations group in the entertainment industry preferred
Hands-on use of audiovisual manipulation tools such as non-linear editing software, encoders/transcoders
B.S. or B.A. from 4-year College in any field of study

Manager, Operations Resume Examples & Samples

Lead, motivate, and retain a team of high performing employees
Continuously recruit, select, hire and on-board the best talent
Communicate performance goals to employees and provide coaching to behaviors that help achieve those goals
Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees
Drive financial responsibility and expense management for the store
Act as store lead for annual budgeting
Lead scheduling and forecasting meetings to ensure payroll targets are being met
Oversee banking, sales audit, accounts payable, petty cash and cash float management functions
Own merchandise administration tasks such as shipping/receiving, merchandise processing, stockroom maintenance, markdown, RTV and consolidation execution
Ensure all facilities and equipment are maintained (HVAC, elevator, escalator, housekeeping, etc)
Lead inventory counts and develop shortage programs in partnership with Asset Protection
Extensive operating knowledge of Provincial law as it impacts Store Operations and Labour
Be extraordinary
Drive performance
Celebrate successes

Manager, Operations Resume Examples & Samples

Oversee the editorial, art, and design development of Disney Learning, Imagicademy and Disney English books, ancillary print products, art pools, classroom content, interactive media and any other product format we can imagine
Supervises Project/Production Managers as they create and implement schedules
Works with Project/Production Managers and Producers to manage the product development forecast
Partners with Finance, Accounting and business leads on P&L status and strategic planning
Oversees title management across PUBs, SAP, and GTL databases
Day-to-day management of Production Coordinator
Ensuring that all external resources (temps, ICs, and 3rd Party Vendors) are on-boarded in a manner consistent with TWDC policies
Ensures all invoices are coded accurately and in a timely manner
Role will eventually be responsible for rolling up learning revenue from the territories to match development spend vs revenue
Lead solicitation and green light process for new print development
Manage the catalog schedule for trade shows (Bologna)
6-8 years experience in a product management capacity for digital/mobile or consumer product, with a strong preference for learning experience
Experience leading multi-team taskforces and managing outside vendors
Strong communication, collaboration, process management and interpersonal skills
Ability to manage and interpret data and share out key strategies with data evidence
Talent for advocacy, team building and collaboration
Experience leading and mentoring staff

Manager, Operations Resume Examples & Samples

Develop work flows, process and data requirements; identify and recommend improvements to systems, processes and policies to enhance which enhance client experience, operational effectiveness, or efficiency
Refine and revise operational policies and procedures
Lead and manage the implementation of key projects and initiatives to successful completion
Collaborate with COO, operations leads and practice leads to ensure the firm’s operating strategies, initiatives and policies are implemented effectively and efficiently. · Establish goals and metrics to support strategy and execution at the firm and practice group
Evangelize a culture of continuous improvement and client service
6+ years of operations or business analysis experience, preferably in a RIA, bank or professional service environment
Understanding of business and risk drivers (operational, regulatory, legal, technology) and the ability to

Regional Manager Operations Resume Examples & Samples

Follows Black Card Service Standards
Represent RBC Private Banking by acting as an ambassador for the business
Maintains personal accountability to individual learning and self-development
Strong relationship builder - able to establish both internal and external working relationships in order to identify and implement strategies for business growth
Strong business management skills – able to balance the rewards of meeting business objectives with the risk of loss to the client, employee, and shareholder. Follow corporate compliance guidelines to operate within legal and securities regulations and maintain appropriate risk exposure
Strong communication and presentation skills - able to tell a good story
The successful candidate will be constantly challenged to exceed previous goals and targets and achieve his/her own unique contribution to the region’s success
Possess the ability to impact, influence and take initiative
Ability to balance multiple priorities

Assistant Manager, Operations Resume Examples & Samples

Responds to all customer questions via telephone and written correspondence
Pays strong attention to detail, accurately enters data and resolves all customer issues and questions regarding all orders
Develops and maintains positive customer relations and coordinates with various departments both internally and externally to ensure customer requests and questions are handled appropriately and in a timely manner
Researches and analyzes data to address customer needs
Provides all internal and external customers with requested information and maintains proper backup information
Responsible for Warranty evaluations and communication with the Warranty team
Works closely with the warehouse and sales team to ensure timely credits and fulfillment to customer satisfaction
Office coordinator responsible for scheduling accounts for the showroom
Organize and keep a professional environment for presentation of samples
Interacts with other supervisors to establish maximum utilization of resources and improve efficiencies
Oversees equipment maintenance and repair, as well as department housekeeping
Able to adjust to a fast-pace environment and meet departmental deadlines
Responsible and accountable for Inventory Management. This includes receiving and sending processes, along with other logistics pieces
Year End Inventory counts
Responsible for opening and closing showroom daily
Must have a positive, dynamic attitude and the ability to interact professionally with others
Must build excellent relationships with accounts and have the ability to multi-task
Must have the ability to gather and assess information in a fast-paced, highly demanding deadline-oriented environment
Must be fluent in French
Excellent organizational skills and the ability to multi-task
Exceptional verbal and written communication skills
Extremely strong attention to detail
Flexibility to occasionally work additional hours, including evenings & weekends
Self-Starter with excellent interpersonal and communication skills
Highly developed sense of integrity and commitment to outstanding customer satisfaction
Self-Motivated and willing to think outside the box and strive for excellence
Computing, MS Office and keyboarding skills
Strong communication skills, including active listening
Basic written communication skills to record client activity in our database

Manager, Duty Manager Operations Resume Examples & Samples

Overall in-charge of Duty Manager Operations at Shanghai Disney Resort
Working under Director, Park Operations; with two Area Manager as direct report
Setting up Duty Manager Operations for the opening of Shanghai Disney Resort
Accountable for the safety of Duty Manager Operations
Overseeing Operating Guides
Accountable for the compliance of Operating Guides by team members of Duty Manager Operations
Working closely with different stakeholders to develop and maintain Attendance Management Plan
Working closely with different stakeholders to develop Incident Management Plan and Emergency Management for Shanghai Disney Resort
Accountable for the oversight of the overall operation and functions of Shanghai Disney Resort
Having full authority for making decisions to support the business
Interacting with all lines of business and is responsible for the Guest experience by holding Leaders and Cast Members accountable for Operational Excellence and the Four Disney Quality Standards; Safety, Courtesy, Show, and Efficiency
Working closely with Operations Development (internal team of Shanghai Disney Resort) for smooth turnover of facilities and Guests areas to operations
Managing annual budget and expenditure (both labor and operating expense) for Duty Manager Operations
5 to less than 7 years job related and leadership experience
Be expected for outdoor works and getting business trips
Prefer 7+ years job experience
2 year college degree or equivalent

Business Manager, Operations Resume Examples & Samples

Work with Asia Operations management to formulate strategies plans
Coordinate the regional operations strategic planning processes / forums, such as the annual goals planning and mid-year review sessions
Prepare internal and external presentation materials for head of Asia operations as required
Own the preparation of the Asia Operations management reporting including the KPI Dashboard, board meetings input and other ad-hoc reports required by Asia Ops management
Support the coordination of the financial and cost trend analysis of the operations group
Coordinate Asia operations team meetings, including preparing the agenda, coordinating materials, attending meetings / calls and recording action items
Coordinate Asia Operations staff briefings including preparing the agenda and presentation materials
Work with operations management to plan and organize team building / people development activities
Assist with the coordination/execution of ad hoc requests
Undertake special projects, analysis, and activities

Associate Manager, Operations Resume Examples & Samples

Facilitates the creation of internal and external reports pertaining to the performance and progress of all Integrated Marketing programs and other projects on an as needed basis
Works with clients to translate their business needs into requirements
Works with internal resources on design, development and hosting infrastructure
Prioritizes & manages multiple projects at competing times
Orchestrates the QAing of websites and post launch plans
Handles various web and social publishing responsibilities as needed
Other job related duties or projects as assigned
Minimum 3 years digital marketing/publicity/promotional experiences required
Proven ability to manage multiple priorities
Demonstrated ability to conduct quantitative and qualitative research and analysis to provide insight, evaluate campaign effectiveness and drive recommendationsfor future projects and programs
Solid communication, people and organizational skills
Knowledge of advertising and promotional terminology and procedures, including, but not limited to, artwork (image formats, graphics, logos, etc.), video (tape formats, generic & episodic promos, duplication, etc.), new technology (online strategies, web sites, digital asset management, etc.) and written (synopses, log lines, running orders, fact sheets, etc.) material
Computer literate, Microsoft Windows, Word, Excel, PowerPoint, Access, PC Docs and internet/website technology
General office activities including sitting, walking, filing, occasional lifting, etc
Must be able to maintain a cheerful disposition in a fast-paced environment and during challenging times
Must be able to review and comprehend detailed documents
Must have good judgment
Must be able and willing to take initiative and to problem solve as appropriate within the scope of responsibilities of this position

Manager, Operations Resume Examples & Samples

Liase with The CW Integrated Marketing team to develop and execute digital sponsorships on behalf of the network
Schedule and lead project meetings, clearly communicating agenda and next steps to all participants.
Manage reporting responsibilities; providing a wide variety of analytics based report and documents on both an ad hoc and per project basis
Track and report on progress of projects. Prepare and maintain project plans as the project progresses. Identify issues or actions required in order to ensure timely delivery of projects. Set realistic project timelines and manage projects to meet deadlines.
Other job-related duties or projects as assigned

Manager, Operations Resume Examples & Samples

Prepares and presents operational budgets for assigned functional area(s)
Ensures effective coordination occurs between assigned functional area(s) and other areas
Bachelor's Degree (B.A.) in Business Administration and four (4) years experience in operations, including three (3) years in a management position in the financial services industry

Manager, Operations Resume Examples & Samples

Scheduling work within Assembly Department to meet multiple program needs. This includes attending production schedule meetings, project assignments for team leads, equipment and human resource loading, determining priorities and resolving resource conflicts
Oversight of equipment. This includes working with equipment personnel on maintenance and repair of assembly equipment, accessories and service needs
Management of personnel. This includes yearly performance reviews, career development, communication including holding regular staff meetings, and instilling adherence to standard processes. Position will have direct reports consisting of Team Leaders and Manufacturing/Process Engineering Staff
Apply technical guidance. Emphasize quality and safety and foster a rigorous technical discipline to meet the requirements of high value aerospace parts. Apply lean techniques in support of operations excellence, program execution and the organizations goals and objectives
Be forward thinking. Work with program managers, quality, engineering and Operations manager to develop and execute plans to meet future program needs, both in staffing and equipment

Manager Operations Resume Examples & Samples

Bachelors degree preferred or equivalent experience
2 years prior experience in a customer support environment as a call taker
3 - 5 years of experience in operational Quality Assurance preferred
3 - 5 years of experience with coaching and giving feedback
Technical school or college level computer classes or equivalent experience
Excellent project planning skills
Strong problem solving, organizational, and planning skills
Leadership skills and ability to motivate others
Ability to learn and adapt quickly, follow up with details, and to meet deadlines consistently
Must thrive in fast paced environment
Ability to handle and meet multiple deadlines
Ability to prioritize efficiently and effectively

Manager, Operations & Systems Excellence Resume Examples & Samples

SAP knowledge in both business enterprise and distribution center management
Minimal 5 years of experience in SAP business operations environment
Minimal 3 years of experience in SAP system project management and implementation
Experience in fast moving consumer goods distributions preferred
Ability to work with different level of management, and good operation management skill at an operator level
Good communication and presentation skill
Positive and can-do attitude
This job is based in Singapore

Manager, Operations Resume Examples & Samples

Undergrad degree and/or comparable work experience
Knowledge of the Bank’s budgeting processes and Finance systems, including financial planning and annual planning
Knowledge of the Bank’s P&P on expenses, accounts payable, etc
Advanced knowledge of current department software (Excel, Powerpoint, MS Office)
Knowledge of SPECTRE
Experience in administration and management of processes
Strong organizational, planning and control, with specific expertise in financial planning/management and process design (e.g., BCP, attestations)
Able to manage multiple priorities
Willingness to take on responsibility
Proactive/able to work independently
Ability to develop trust and influence people
Discretion with confidential & sensitive issues/material
Flexibility to changing environment

Assistant Manager Operations Resume Examples & Samples

Work is specialized in nature and performed under general direction according to established methods and processes
Position will provide guidance and oversight to non-routine circumstances and will have designated authority within assigned limits. Requires initiative and independent judgment in completing work, with unfamiliar situations or challenges addressed by the next level manager
Problem resolution involves judgment in applying or adapting procedures to address situations as well as searching for precedents or opportunities for continuous improvement
Decisions have a direct impact on the functional area, customers and employees within team
May be required to work shifts outside of regular business hours in a call centre environment
University / College degree or equivalent work experience
Requires industry-specific courses to serve as primary or back-up HIFC Branch Manager. To serve as primary HBM the incumbent requires
Registerable as the BM under the applicable securities legislation Ability to work independently
Advanced communication and customer service skills
Advanced knowledge of HSBC’s products / services
Advanced knowledge of HSBC’s policies, practices, procedures and systems within own area. For compliance related function: must have excellent knowledge of HSBC policies, practices relating to compliance and risk
Proficiency in any one of the below courses/certification is an asset
Canadian Investment Funds Course
Or Investment Funds in Canada AND the Branch Manager Course offered by CSI or IFIC; or
A Branch Compliance Officers Course offered by Investment Funds Institute of Canadian Bankers
Experience assisting with the performance management of direct reports through a performance management process
Ability to manage multiple projects with multiple deadlines
Ability to speak / understand Cantonese / Mandarin is an asset

Manager, Operations Resume Examples & Samples

Undergraduate Degree in a related field. Other professional related training to keep skills current with office productivity software and to develop leadership capability
Requires a minimum 5 year’s experience in an administrative/ professional support function, with some experience in a similar supervisory role, working in a complex fast-paced environment, dealing with complex issues and managing conflicting priorities within scope of a similar role
Seasoned knowledge of bank financial processing standards and key business processes
Seasoned broad business knowledge and specific understanding of the organizational unit, its functions, products and customer groups
Very good understanding of the processes, policies and procedures required for supporting the business
Ability to work with limited direction and ambiguity to supervise and allocate work and to make decisions within scope of accountability
Ability to create a cohesive team, to coach and lead a team of staff to achieve expected outcomes, while providing timely performance based feedback
Ability to employ and leverage knowledge of the organization and the supported business unit’s uniqueness to carry out accountabilities
Advanced PC skills (MS Office: Excel, Word, PowerPoint, Visio, Lotus, web browsers)

Manager, Operations Smith Haven Mall 712 Resume Examples & Samples

 Must be at least 18 years old with a high school diploma or equivalent. College degree or relevant technical or vocational training preferred
 Must have at least 2 years of retail experience. Prior supervisory or management experience preferred
 Must be skilled in coaching and training, sales generation, strategic planning, and customer service
 Must have excellent communication, organizational and time management skills
 Must be able to maneuver around sales floor and stock rooms, work with cleaning chemicals, and lift and carry up to 50 lbs
 Must be available to work a flexible schedule to meet the needs of the business, including 2 closing shifts per week and 2 full weekends per month

Manager Operations Resume Examples & Samples

Minimum of 5 to 7 proven and progressive operational experience in assigned area or equivalent, including a minimum of 3 years supervisory experience
Proven Leadership and ability to communicate in a clear concise manner either verbally or electronically
Proficiency with personal computers as well a relevant software programs and packages

Assistant General Manager Operations Resume Examples & Samples

Assist and work with General Manager to manage, direct and coordinate the overall operations of the Auction
Work and communicate with department managers to achieve Auction sales and financial goals and objectives while maintaining an efficient operation
Supervise and direct Auction operations, including lot, vehicle entry, transportation, security, facilities management, maintenance, and procurement/posting
Work and communicate with department managers to achieve optimum Lot Operations results through the efficient scheduling of Quadrant Coordinators, Drivers, and Lot Support vehicles and their drivers
Foster open communication with Auction employees, and clearly communicate importance of team’s vision, direction, and priorities. Seek and share information and use appropriate influence strategies to gain genuine commitment
Actively seek to provide development opportunities for staff; provide specific and objective feedback to maximize performance. Promote teamwork throughout the organization
Assist with preparation of annual budget by reviewing sales results, expenses and other financial data, such as payroll, accounts receivable, accounts payable and other expenses
Assist Lot Operations Manager and Arbitration in resolving customer problems to attain mutual agreement and satisfaction
Communicate with General Manager and other department managers to identify potential problems or issues in Auction operations
Maintain ongoing awareness of market conditions and trends to ensure timely and effective reaction to market changes
Develop and maintain customer relationships to ensure quality of service and products
Review performance of Auction staff to ensure efficiency and effectiveness of direct and indirect reports, and conduct performance appraisals
Review work volumes, plan, and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement
Effectively leads the management team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect
Continually communicates with department managers and supervisors to coordinate activities of the departments
Create location’s goals and objectives that can be cascaded throughout the location to drive coordinated efforts and accountability
Work closely with all managers/supervisors to ensure that all employees receive a written performance review and that rewards are linked to these appraisals; and ensure that performance is management at all levels throughout the year
Partner with management team at location to identify talent and create targeted development plans
Support and promote a safe and secure work environment for all employees, customers and vendors
Partner with various market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales).Ensure effective and efficient operational processes that align with company objectives and strategies, high quality customer service and support
Supports and promotes all of company’s efforts related to Online/OVE sales and promotions
Achieve and maintain operational efficiency at the location
On-going review and management of various KPI standards/targets, payroll expense, and FTE reports
Review and monitor overall financials and sales, communicate auction goals, objectives, and reports to enable department managers to be in line with and achieve desired results
Ensure implementation and compliance of all Manheim's policies, procedures, and standards in all areas of the auction
Ensures that all handling and movement of vehicles on the lot is conducted effectively, efficiently, and safely by providing leadership, direction, and expertise to the management staff
Implement and maintain security related procedures and processes in partnership with Market and Home Office Security Business Partners
Drive operational efficiencies in location's reconditioning departments, through achieving and maintaining appropriate margins in all recon shops
Partner with market recon business partner to achieve the desired results in the recon shops
Maintain high level of quality in all recon areas by providing effective leadership to the recon's management team
Providing leadership and training for managers of customer facing departments at the locations
Ensure that high standards of customer service are maintained in all departments at the location: Lot, Office, Customer Support, and Commercial
High School Diploma or equivalent required
Minimum of 3-5 years managerial experience required
Bachelor’s degree in Business Administration, Management, Finance, Economics, or equivalent preferred
Experience in the automobile or Auction industry required
Experience in managing auction operations and/or reconditioning functions required; Auction administrative background a plus
Strong communication, interpersonal, and interaction skills required
Ability to solve complex problems and make sound, strategic decisions
Sound capabilities in building effective relationships internally and externally
Effective management, leadership and organizational skills required
Good computer and software knowledge, as well as experience with AS400 essential

Associate Manager, Operations & Control Resume Examples & Samples

Conducting performance appraisals
Compiling and reporting sales support information
Monitoring agency budget
Variable licenses, if required by state within 180 days of hire
Good planning and problem solving skills
No relocation assistance available

Assistant Manager Operations Rbc Toronto, Ont Resume Examples & Samples

Responsible for overall team results as measured through established KPI
Ensures payments are processed in accordance with CPA, LVTS and SWIFT industry rules and RBC policies as it relates to both US and Canada
Manage volumes and organize workflow of the team, prioritize workflow to meet cut-off times, track and keep accurate records of individual contributions and actively provides assistance with the day to day processing when required
Manage all incoming SWIFT Traffic Exceptions and engage appropriate department to rectify problamtic message
Act as escalation backup for the Georgia team in supporting their needs related to escalations with the Call Centre and JP Morgan/Chase
Acts as referral point for Payment Operators and exception team and represents Payments Processing at meetings and presentations
Track service gaps/client impact errors, performing root cause analysis as required to close gaps improving service and optimizing operational efficiency
Proactively assess obstacles and identify opportunities to improve overall team performance
Acts as back up to the Manager, Payments Processing
Works in partnership with Business Solutions to review procedural documentation/operating guidelines and ensure updated documentation is incorporated into training plans
Ability to resolve high risk/high impact situations ensuring business decisions including critical/contingency situations are made on behalf of RBC and escalated to appropriate stakeholders
Work closely with other Client Service groups and service partners; establishing collaborative working relationships to enhance the customer experience and minimize costs
Ensure operational, financial and reputational risk is mitigated through the prioritization of workflow and being aware of various cut-off times and associated responsibilities
Ensure fulfilment of Internal Audit, SOX, Policy & Procedure Library, RCA and ICR requirements
Demonstrate flexibility to work occasional overtime and rotate working on statutory holidays
Utilizing error tracking tools, develop trending analysis on department performance to identify training gaps

Regional Manager Operations Resume Examples & Samples

Champion Coaching Routines/Observational Coaching for the field operations team; provide effective feedback to, MMO, MOS and employees to reinforce importance of having client “top of mind”
Post-secondary education with 10+ years of practical business experience
Strong operational mindset
Strong people leadership skills (communications, coaching, information seeking, impact & influence)
Teamwork & Cooperation – building partnerships with stakeholders, adaptability and relationship building
Proven change leadership and change management skills
Strategic agility and creative mindset with proven ability to effectively partner/work and succeed in a complex & matrix environment
Keen ability to deliver on tight timelines where required

Assistant Manager, Operations Resume Examples & Samples

This role will be responsible for providing operational support for commodities business based in Shanghai. The main business of which is to undertake physical trading, OTC and Exchange trading of Base and Precious metals, other base metals and precious metals products to follow
You will also checkup original title and non-title documents and ensure proper and accurate lodgment & reconciliation
Besides, one of the key responsibilities is engaging with metals warehouses and shipping lines/brokers to facilitate settlement of products/contacts
Finally, you will understand and enable new business and products and deliver sustainable solutions without compromising risk and control

Manager Operations Resume Examples & Samples

Monitors production/distribution schedules and estimates worker hour requirements for completion of job assignment
Monitors yield and productivity in multi-areas and has the capability of implementing change to maintain Company standards
Must coordinate distribution operational needs across multiple shifts
Analyzes and resolves work problems or assists supervisors in solving work problems
Initiates or suggests plans to motivate supervisors and hourly associates to achieve work goals
Monitors operational flows through the warehouse management system to assist supervisors with problem solving and production planning
Interprets and enforces Company policies and safety regulations
Coordinates training for hourly employees
Reviews supervisors, train and assist facility manager with writing development plans for supervisors
Ability to promote a team environment
Plans distribution work and staffing needs with supervisors
4 year Degree in Business or a related field
Three to five years related experience or equivalent combination of education and experience in a distribution facility
Must have overall appreciation and understanding of the facility and how the day to day distribution operations effects safety, cost, productivity, service and employee morale
Prior PKMS and SAP systems knowledge
Must have expert technical knowledge of the distribution process and warehouse management system
Prior experience in management role in distribution environment helpful
Facilitate assignments to maximize shift efficiencies and meet production/distribution goals

Manager, Operations Control Resume Examples & Samples

Serves as the liaison and key point of contact for all Internal Audit and Regulatory reviews for the operating group. Works with Business Unit and Corporate Risk and Compliance to ensure that review findings are effectively resolved. Participates with the operating group in selected scenario analyses for Operational Risk Management
Conducts operations group audits of specific areas for audit, policy and regulatory compliance
Develops, analyzes and reports on metric processes/systems consistent with Operations & Technology standards. Develops and provides metric reporting for monthly operations group forum review
Maintains regular contact with peers internal and external to firm, including regulators and professional organizations
Responsible for managing a large group, including the performance management process, providing training and development an input for staff and disciplinary actions
Seasoned multi-disciplinary expert with extensive technical and business knowledge and functional expertise

Division Manager, Operations Team Resume Examples & Samples

Proven management / leadership skills
Comfortable working in a fast paced / dynamic work environment
In-depth functional / industry knowledge / expertise
Analytical, technical and problem solving skills
Seasoned multi-disciplinary expert with extensive technical and business knowledge
Highly adaptable / flexible to change
Strong servicing mindset and experienced negotiation skills
Ensure proper utilization or resources, ensuring all staff have proper skill set and are properly trained
Accountable for complex initiatives spanning across multiple disciplines
Compensation planning / decisions ensuring they are within corporate guidelines and communicated properly
Provide leadership and guidance to managers and staff, fostering an environment that encourages teamwork and partner engagement
Develop division strategic plan, sets team goals and priorities that align / support business unit and corporate goals and objectives
Thought leadership, demonstrating cross functional perspective, working with business partners to improve operational efficiency / productivity within risk and quality standards
Servicing mindset, ensuring team delivers the highest level of quality to our clients and partners
Manage by metrics, anticipating / preparing for work volume shifts while meeting all service standards
Oversee and is accountable for the departmental performance expectations, policies and procedures
Make staffing decisions, manage divisional expense budget and compensation review process
10+ years industry related management experience

Manager, Operations Resume Examples & Samples

Hire, supervise and train new and existing employees
Develop new ideas for construction, renovation, and upgrading projects on the inside and outside of facility
Monitor expenses and order supplies as needed
Assist in keeping the inside and outside of the facility clean and organized
Provide support for Engineering dept. on HVAC, ice plant, plumbing, electrical
Develop and maintain standard operating procedures for the department

Manager, Operations Resume Examples & Samples

7 – 8 years of work experience in a related field within Financial Services industry
University Degree / College Diploma or post-secondary certificate in Business, Accounting, Information Systems or Finance or equivalent knowledge and practical work experience
Knowledge of business objectives, strategies, policies, end-to-end operational processes and procedures of Global Operations specific to own Operating Unit with the ability to improve/implement change for process improvement/efficiency
Comprehensive knowledge of CIBC and Global Operations key controls, practices, procedures, and principles relative to developing and managing new and innovative operations/processing service areas; comprehensive knowledge of key controls, parameters and standards
Knowledge of internal CIBC systems and relevant technology specific to own operating unit (e.g. COINS/COLT, ADP, MIF, AutoRIL)
Working knowledge of legislated and industry imposed regulation, HR policies and procedures (e.g. Health and Safety standards)
Ability to motivate, coach, train and guide unit supervisors and their direct reports in managing performance effectiveness, issues/concerns of a difficult/complex nature
Strong presentation and communication skills both written and verbal to promote and explain new and innovate ways of delivering operational/processing services
Sound influencing skills sufficient to gain acceptance of recommendations/action plans
Organizational, time management and planning skills sufficient to work in a fast paced production environment with competing priorities with the ability to prioritize, multi-task and delegate

Manager, Operations Control Resume Examples & Samples

Maintain consistency with global policy and regulatory standards and actively address control aspects for the HK based activities to ensure good business management is in place
Work with the various business units and functional heads to actively implement and report on adherence and remediate, where necessary, areas that are deficient or require significant change management assistance
Ensure the management are aware of significant exposures to risk and contribute to the improvement of control and governance systems and processes, operational efficiency, improvement in service standards, good quality control on operational and transactional risks in order to protect the interests of clients and the Company
Assist in reviewing front office, operations, finance, client on-boarding and dealing departments’ policies and procedures to identify and quantify gaps and develop and implement action plans to bring in line with global and WM standards and in compliance with the local regulations
Performing regular sample review of trade tickets, payment instructions, reconciliations and tape-recording to identify and monitor on-going control weaknesses
Assist in performing anti-fraud controls via sample review of tape recording and on key business and operations’ processes/transactions to ensure adherence to the Company’s policies and procedures
Ensure appropriate service levels are established and meet with outsourcing providers on a regular basis for quality assurance and issue resolution
Develop process control tool sets for Operations team and monitor the open items
Ensure that local regulatory and audit requirements are identified and met
Maintain governance of audit issues raised for middle and back office
Maintain authorized signatory listing for WM businesses in Hong Kong
Assist in ad-hoc projects and control related matters

Assistant Manager Operations Resume Examples & Samples

Responsible for producing daily / weekly /monthly / quarterly / annual reports around KPIs
Lead multiple simultaneous implementation projects / transitions and ensure that timelines and objectives are met
Service ad hoc Reporting and Monitoring requests on an as needed basis
Assist Service Delivery in improving productivity of the team either by process automation, re-engineering or knowledge improvement
Participate in organizing Q&RM events and other activities from time to time
Act as a first point of contact for various tool / process related queries for the team
Involved in planning, design and implementing various initiatives, policies and procedures that help the Q&RM team enhance productivity, efficiency and quality of its services
Assist and participate in implementation of people model activities
Assist with the day to day administration requests for Q&RM
Assume other activities and responsibilities from time to time as directed
5-7 years in organizational support / analytics
Demonstrated ability to execute against project plans and expectations
Professional services firm work experience
Must be able to work with / influence wherever required people at all levels in the organization
Ability to participate and work effectively as part of a team as well deliver strongly as an individual contributor

Assistant Manager, Operations Resume Examples & Samples

Manage SBI Card application processing unit @ Bangalore wing to wing
Manage & Report daily activities like Application receipt, apps processed, RTBs
Monitoring the processes against metrics/SLA. Raising pro-active alerts in case SLAs not met
Managing stakeholder’s queries related to processing – Sales, Risk, NAU
Complete ownership of the unit. Planning for crisis management and execute the plans made by management
Interpersonal skill
Relationship Building
Stakeholder engagement

Manager, Operations & Controls Resume Examples & Samples

While prior supervisory experience isn't required, it is preferred as this position may have staff
Records and Information Management and Business Continuation experience is preferred but is not required
Prior experience in the financial services industry is preferred
Candidate must posses strong communication skills, both verbal and written and must have strong organizational skills and the ability to work in fast paced environment

Manager, Operations Resume Examples & Samples

Manage the daily operations, activities, and resources for media distribution solutions, ensuring timely and consistent service delivery including system response times, system availability, and on time deliveries
Manage internal and external vendor resources assigned to support or system projects for distribution solutions
Manage the implementation of digital media system projects and changes as directed
Manage relationships and expectations of clients and stakeholders to ensure consistent and reliable service
Collaborate with management and solution clients to identify system and process changes
Participate in the definition and implementation of process improvement projects
Provide input for content distribution strategy and governance
Provide thought leadership in the areas of digital media management, transformation, packaging, integration and delivery
Provide ad hoc reporting and trend analysis to WB executive management and business users as required

Manager Operations, Professional Services Resume Examples & Samples

Drive efficiencies/repeatability in business process and operations to support the APJ Professional Services including but not limited to: Forecasting, Resourcing, Reporting, Financial Planning & PMO
Provide leadership with BI, reporting, metrics, and models to better understand the direction of the business and measure effectiveness
Define, manage, prioritize and communicate the strategy and architecture for the business systems and architecture to run the PSO business effectively partnering closely with APJ Operations and other Geo/Regional teams
Manage benchmarking activities and proactively report out on the areas of focus for VMware to stay ahead of the curve
Responsible for budgeting and planning for services bookings, revenue and margin targets across the region
Partner with Compensation team to establish the right plans
Drive consistency of key operational metrics to measure the APJ PS business
Engage and collaborate with Global PS and other Geo teams
Lead key APJ initiatives cross-organizationally around compliance, backlog management, etc
Establish standard project management practices for planning, scheduling, and tracking as well as change management or operational functions
Represent Professional Services in various governance councils and steering committees both locally and corp
Decision-making impact: Contributes to the fulfillment of projects and organizational objectives; latitude to make decisions within scope of job
Responsibility for work of others: Represents organization on projects and performs leadership role; provides guidance and/or supervises activities of employees
Organizational scope/job complexity: Provides resolutions to a diverse range of moderately complex problems; uses judgment within defined practices and procedures
Relationship Building: Establish and maintain strong relationships with Sales Operations, Geo PS Services Operations & Regional PS leadership and other internal organizations in order to accomplish business goals
Span of control: Influence/impact cross-organizationally to drive the key imperatives for the PS business
Leadership: Direct a small team located in various regions, and align closely with Geo PS Operations teams
Business Skills: Be the change agent around transformation of the business
Communication: Communicate and coordinate operational changes and best practices across organization
Is self-motivated, energetic, dedicated, driven, tenacious, achiever, well presented, able to communicate effectively at all levels
Ability to travel across Asia Pacific and to the US if and when required
Minimum 8-10 years services, and management experience
Minimum of 8 years’ experience managing direct-report teams and cross-functional/virtual teams
Minimum 8 years financial experience with a solid understanding of Professional Services P&L
Experience in high tech industry
Bachelor degree in business/finance or equivalent required, Master’s degree preferred

Manager, Operations Resume Examples & Samples

Schedule Production Staff for shifts to fulfill production needs in studio and LIVE remote productions
Develop and maintain crewing and logistic processes
Structure Operational procedures in all areas
Conduct Site Surveys for Field Productions and Operations
Oversee the engineering and remote production staffing
Oversee the crewing and logistics for remote events
Manage staff vacation, holiday and personal time
Manage KRONOS Timekeeper timecards for staff
Conduct Interviews for Open positions
Maintain the Internship program for operations
Maintain up to date knowledge on system operation and environment
Maintain Training documentation and operational training
Execute cross-training opportunities
Analyze Operational workflow
Report to Director/GM

Manager, Operations Resume Examples & Samples

Hires, coaches and evaluates staff
Manages team resources to ensure timely productivity and quality review, documentation and reporting is conducted to encompass multiple sites and vendor processing. Ensure key quality results are provided to process leaders and vendor partners in a timely and clear manner
Ensure that all processes satisfy regulatory requirements and SLAs to include LPL and vendor(s)
Ensure Supervisory Control procedures are being met to include LPL and vendor(s)
Manages team to ensure close process supervision is maintained and productivity and accuracy goals are achieved. This will require coordinating LPL and vendor(s) processing assignments
Partners with counterparts across departments to facilitate cross-functional resource sharing as necessary resulting in a more flexible staffing model
Effectively communicates goals, monitors progress, motivates and manages expectations of the team, internal partners and vendor partners
Bachelor's degree preferred with at least five years related customer service and operations experience
Minimum of two years direct supervisory/managerial experience
FINRA Series 7, 66 (or S63 & S65) and 24 are required (or must be completed within 6 months of hire); Series 4 preferred
Expert operational knowledge, New accounts operational area, Including Advisory, Brokerage and Direct business areas preferred
Knowledge of legal and regulatory environment provided by Federal Regulators (SEC), Self-Regulatory Organizations (FINRA) and State Regulatory Departments

Manager Operations Resume Examples & Samples

Consistently communicates importance of RBC vision and values
Change management leader. Accepts and successfully executes change while supporting employees through proactive communication, issue resolution, and effective decision-making
Ensure employees are aware of RBC Key Behaviours and consistently demonstrate their positive impact on business and individual performance: Put clients first, Collaborate as partners, Develop people, Act on our accountabilities, Make decisions faster and Prioritize for greatest impact
Continually link operations and operations risk to client impact

Manager Operations Resume Examples & Samples

Analyze and manage large quantities of data and identify trends to provide meaningful insights
Identify needs, develop plans, and coordinate resources to execute Reporting and Monitoring projects and initiatives
Involved in planning, design and implementing various initiatives, policies and procedures that help the TAS team enhance productivity, efficiency and quality of its services
Assist with the day to day administration requests for TAS
Manage monthly billing and other operations related queries
Incumbent would routinely be faced with challenges that have not been encountered previously and must consider various possible courses of action before taking or recommending further steps
Must be able to set and meet deadlines, while working in a multi-tasking and faced-paced working environment
Strong Excel and other standard analytical skills / tool sets
5-7+ years in organizational support / analytics
Demonstrated ability to interact with leadership, stakeholders and constituents

Team Manager, Operations Resume Examples & Samples

Ensure high level of client satisfaction & quality
Proactively identify and implement strategies to improve call quality, productivity and profitability
Coordinate multiple priorities & demonstrate ability to follow through on projects to completion
Cultivate environment of trust, teamwork, self-confidence & ownership
Develop & implement programs to motivate employees & stimulate high sense of business ownership & urgency
Daily testing of systems performance and quality assurance
Telephone interaction with Providers, Bank Card processors and vendors when necessary to ensure prompt and accurate resolution of issues relating to client transaction processing
Minimum of 2 years experience in a call center environment
1 or more years of call center-related leadership experience required
Ability to work day/evening shifts on a Monday-Sunday schedule with occasionally required, Saturday or Sunday shifts which may fall on holidays
Proficient with Excel, Word and PowerPoint
Strong Analytical
Demonstrated ability to handle multiple priorities
Proven track record of using sound judgment in decision making & problem solving
Strong overall business perspective
Creativity and high energy level
Ability to work evening, weekend, holiday rotational work schedules
Able to coach issue resolution by utilizing the following systems: FDR, FDMS/CMS, Surveyor, Metronet, FICO Audit Desk, Assistware, VeriCentre, On-Contact, PTC database and Wallace & Verifone's online ordering system
Familiarity with TCS, CMS, Kronos
Previous healthcare field experience
Strong credit underwriting and credit bureau knowledge

Manager Operations Accounting Resume Examples & Samples

Prepares monthly reporting and periodic budgeting for supply chain support departmentals (purchasing, sourcing, product development, etc) on a global basis. This also involves obtaining input and explanations from offshore counterparts in order to provide insight to management on spending and opportunities for improvement
Trains as a back-up for INFINIT planning tool used for OPC and other periodic budgets
Prepares monthly reporting and analysis related to manufacturing variances for international businesses as required. This includes journal entries and other business analyses as required
Manages the timely and accurate reporting of financial results to meet internal and external requirements, in accordance with HbI Global Business Practice standards, governmental and regulatory standards
Establishes, maintains, and monitors control systems to safeguard company’s assets and assure compliance with corporate policies and procedures. Respond to internal and external audit inquiries as requested
Supports manufacturing/cost accounting functions, including the generation and analysis of monthly variances to standards. Assists with the preparation and analysis of management reporting, as well as the preparation and culmination of financial plans and budgets
Monthly Closing and Financial Reporting Responsibilities including
Bachelor Degree required. MBA/CMA/CPA preferred
4 to 6 years experience
Strong communication skills, written and verbal, to all levels within organization, with developing presentation skills
Proficient with Microsoft office suite software

Esports Manager, Operations Resume Examples & Samples

Focus on the execution of eSports competition, events, and communication from an operational standpoint while participating in the planning and development of those programs
Manage existing relationships within the eSports landscape, related organizations, and cultivate new relationships as required
Work with our regional teams and other internal teams to execute eSports programs to build a healthy ecosystem and player community globally
Build consensus and visibility during the planning and execution phases for key stakeholders across the organization and community
Oversee the maintenance of Blizzard Entertainment's eSports networks, and drive the execution of appropriate for each system
Develop and distribute management level reports of tournaments and events for operational concerns moving forward
Work collaboratively with the regional teams and functional eSports counterparts internationally to communicate updates and push for consensus
Oversee the execution of day to day operations and upkeep for developed eSports programs
Support Blizzard Entertainment’s participation in consumer, trade, and eSports events
Oversee the management and support of Blizzard-run tournaments
Supervise staff and provide work direction, guidance, and development

Manager, Operations Production / Processing Resume Examples & Samples

Manage a team of non-exempt associates
Develop/implement programs to motivate and retain associates
Assist in development of effective procedures, work schedules, and assignment of responsibilities to provide lowest possible unit cost with exceptional quality
Ensure servicing requirements, identified by GECF leadership team, legal regulations, and client objectives are communicated to the team
Provide guidance and leadership for meeting and exceeding these requirements
Hold on-going workout and strategy sessions with team; work with team managers to share and facilitate best practices
Keep management team informed of any activity which adversely impacts client relations
Ensure strict adherence to established processing deadlines and client/contractual requirements
Provide on-going feedback and direction to associates
Complete performance appraisals for non-exempt associates
Direct and monitor daily exception operations to ensure timely and accurate processing
Provide back-up coverage for Sr. Processing Manager
Special Projects as assigned - to include but not limited to business initiatives such as Health Ahead, Develop U, Celebrate U
Fast pace environment; work across two shifts as needed
Function as a change agent for the site
Provide career development and job enrichment to associates
Initiate opportunities to reduce operational expenditures
Minimum 3 years experience in a job with a manager's job title in a Remittance Processing, production oriented or Call Center environment
Minimum 2 years experience managing a process
Minimum 3 years Project Management experience
Ability to work a flexible schedule - including weekends and holidays
Proficiency using MS Office Suite (Word, Excel, PowerPoint and Outlook) - previous experience developing presentations
Previous Banking, remittance or financial operations background
Experience in a role using Wausau and/or a similiar software
Experience/knowledge of GECOM, FDR and OPEX mail extracting equipment
Facilitation, follow-up and delegation skills
Proven ability to support multi-tasked, high-volume production environment
Ability to manage and drive “change”
Ability to manage in a highly time sensitive environment with critical deadlines
Ability to work flexible schedules to meet processing demands
Ability to coordinate and execute training plan for all employees

Manager, Operations Due Diligence Resume Examples & Samples

Four or more years of related audit and/or accounting experience including at least two years of either public accounting, operational due diligence experience, or relevant work with accounting/back offices processes within the investment management or prime brokerage industries
Practical understanding of valuation issues within the investment management industry
Prior experience working with regulatory and/or compliance issues preferred
Specific knowledge in alternative investments a preferred
Excellent organization and follow-up skills
Exceptional personal qualities including

Portfolio Manager, Operations Services Resume Examples & Samples

Oversees and directs the activities of portfolio management as they relate to cost, resources, timeline and schedule of investments, expected nature, magnitude and timing of benefits to be realized, and relationship interdependencies with other projects in the portfolio
Conducts project portfolio modeling and analysis for portfolio level planning and reporting
Conducts scenario planning and analysis to justify the selection and identify relative risks involved
Conducts portfolio level planning and reporting
Manages portfolio level risk for IT projects
Maintains the project flows supporting the portfolio management function
Ensures stakeholder engagement and responsibility are assigned to secure project benefits
Supports Project Managers and Program Managers through the project approval lifecycle
Ensures that time keeping and management is consistently executed across the portfolio
Tracks and reports project metrics for all projects throughout the organization and maintains centralized accountability for management of project portfolio; works with senior management to provide strategic and tactical advice on program/project planning and execution
Supports Global Technology Portfolio communication, program/project control/analysis/reporting, process development and tool development
Supports individual projects by providing guidance regarding project governance, management and benefit realization
Previous experience managing, analyzing, and optimizing IT portfolios (5 Years)
Experience with Portfolio, Program and Project management (10 years)
Experience with Microsoft PPM (5 Years)
Experience with Microsoft Project 2010 (5 Years)
Experience with building reports (2 Years)
Experience using Microsoft Excel and PowerPoint (5 Years)
Mastery of Microsoft PPM/EPM
Knowledge of Microsoft Project 2010
Knowledge of Microsoft SharePoint 2010
Ability to work well with technical and business teams
Ability to work with individuals at all levels in an organization
Dedication to producing quality work and completing tasks within specified time frames
Ability to work independently and formulate plans that meet desired objectives
Strong organization and time management skills required
Demonstrated commitment to customer service
Experienced in the identification, assessment and management of project risks with an ability to manage the risk not just the list
Proven competency in business analysis, requirements definition and business case production
Ability to work with diverse workforce and with all levels of management (ethnicity, language and education levels)

Area Manager, Duty Manager Operations Resume Examples & Samples

Accountable for the oversight of the overall operations and functions of Shanghai Disney Resort
Having full authority to make decisions to support business when necessary
Interacting with all lines of business and is responsible for the Guest experience by holding Leaders and Cast Members accountable for Operational Excellence and the Four Disney Quality Standards; Safety, Courtesy,show, and Efficiency
Taking corrective actions, and providing communication, mentoring, coaching and feedback where needed
In the event of any incident or emergency, taking the lead role in establishing command at the scene with internal partners, communicating to the executive level, and representing the company to external responders
Maintaining close working partnership with counterparts in other Disney Parks and Resorts
5+ years’ working experience in guest services industry
Efficient computer skill (Excel, Word, Power Point)
Able to work independently and able to make sound decision

Manager, Operations, st Shift Resume Examples & Samples

Provides direct and administrative supervision to the entire inbound or outbound team
Performs random checks of customer orders to ensure the accuracy of quality and quantity in an order
Develops efficient space planning for the storage areas
Interacts daily with team to support and strengthen team engagement
Experience in the apparel industry strongly preferred
Ability to travel as may be required

Manager, Operations nd Shift Resume Examples & Samples

Ensures accurate labeling/ticketing of outbound product
Supports and drives a safe and clean safe work environment
Identifies internal processes within the department to utilize Continuous Improvement Tools and Techniques to reach the strategic objectives of the operation as well as to accommodate and create increased demand/capacity
Continuously learn, coach and deploy teammates on Continuous Improvement Tools and Techniques
Ensures the overall goals are achieved, as well as the individual goals of the department
Communicate policy changes and new programs to the department
Bachelor's degree from four-year college or university in related field; or four to six years related experience in a distribution or warehouse environment; or equivalent combination of education and related experience
Skilled with database/spreadsheet programs, and specifically MS Office programs (MSWord, Excel, Outlook, etc.). Experience Manhattan WMi strongly preferred

Portfolio Manager, Operations Services Resume Examples & Samples

Supports the implementation of company programs to ensure the success of the company
Previous experience managing, analyzing, and optimizing program portfolios (5 years)
Experience with Portfolio, Program and Project management (5 years)
Experience managing medium to large complex projects (3 years)
Training and Communications Experience (2 years)
Managing training programs (2 years)
Experience with PPM/EMP systems (2 years)
Experience with Microsoft Project (5 years)
Experience with defining and building reports
Experience using Microsoft Excel and PowerPoint
Ability to work within large collaborative organization
Knowledge of Microsoft PPM/EPM
Ability to work well with project and business teams

Manager, Operations Production / Processing Resume Examples & Samples

Special Projects as assigned - to include but not limited to business initiatives such as HealthAhead, Develop U, Celebrate U
Minimum 3 years leadership experience in a Remittance Processing, production oriented or Call Center environment
BA or BS degree preferred. Banking, remittance or financial operations background. Experience/knowledge of GECOM, FDR and OPEX mail extracting equipment
Ability to work flexible schedules to meet processing demands including weekends and holidays
Experience with Microsoft Suite including: Word, Excel, PowerPoint, and Outlook or comparable software application

Manager Operations Resume Examples & Samples

Post Graduate / Graduate with 5-6 years of relevant experience
Candidate should possess effective communication skills
Proficiency and expertise in MS Office
Ability to stretch
Involves travel to locations for trainings, audits, etc

Manager Operations Accounting Resume Examples & Samples

Assists with the preparation and analysis of management reporting, weekly and monthly
Accountable for the timely and accurate reporting of financial results to meet internal and external requirements, in accordance with HbI Global Business Practice standards, governmental and regulatory standards
Prepares insightful analyses of inventory analytics for various distribution centers, reviews monthly results and metrics with management, and miscellaneous ad-hoc projects as required. Develops and delivers working requirements on efficient work flows for distribution staff
Supervisory responsibilities include recruitment, retention, and development of team to support operations network wide
Plays integral role in the development and implementation of new financial processes and systems
Experience with warehouse management and SAP OTC applications preferred
Data mining capabilities a plus
Demonstrated ability to present to senior management and respond to requests/queries
Ability to partner with senior business management team and deliver results

Manager, Operations Resume Examples & Samples

Advisory- Recommends appropriate content for communications, reports and presentations. Makes recommendations among alternatives to support business objectives and needs. Provides advice and suggestions on how to follow standard processes while recommending and implementing process improvements. Provides resolutions on all administrative or operational matters
Monitoring - Monitors and directs the output of others. The incumbent has the authority to collect necessary information to enable tracking and escalate issues for resolution if situational analysis suggests action is required. As a project manager, monitors progress against key milestones and monitors project expenses to ensure budget is on target
Expend Resources - Has authority to determine best allocation of staff resources for work assignments related to current and future business demands. Recommends but does not have end accountability for decisions related to staffing, performance ratings, compensation and benefits
Interacts regularly with various internal LOBs and departments to accomplish supervisory, administrative or coordination tasks. Interacts with other advisory or support units when matters arise that require their involvement or to develop and implement business process improvements

Associate Manager Operations Resume Examples & Samples

Oversees multiple employees operating within a defined support operations area
Works with clients to develop, implement and review customer relations service improvement programs to enhance delivery of service
Implements core business processes and assists in process improvement initiatives in order to enhance customer service. Recommends changes to policies and establishes procedures that affect immediate policies and procedures
Maintains communications with customer staffs and management to ensure that service is delivered on time and within budget. Interacts with subordinate supervisors, customers and/or functional peer group managers, typically involving matters between functional areas, other company divisions or units, or customers and the company
Leverages business, technical, and interpersonal skills to manage center operations, customers, and operations personnel
Coordinates and communicates with other area managers to leverage resources and discuss solutions to matters of significance
Provides continuing training and review and/or development of related policies and procedures
Bachelor's degree in computer science, management information systems, or related field preferred
Four or more years of information systems experience
Experience working with customer technology and support requirements
Experience working with the technology industry
Good organization skills to balance and prioritize work
Good personal computer and business solutions software skills

Manager, Operations Resume Examples & Samples

Coordinates with Centralized Quality Control Team, Compliance and Product Development to optimize delivery of services to clients and make customer service based decisions related to customer transaction requests. This includes operating and making decisions with a common goal in mind
Prepares and manages reporting for budgets, financials and pricing of process
Establishes and effectively communicates linkages between company mission, vision, corporate strategies, and business area specific initiatives
Discerns what is critical and puts less important issues and projects aside
5+ years of management experience strongly preferred OR a minimum of 2+ year of proven leadership with demonstrated results aligned with our LEAD standards
Experience in leading and motivating employees in a Lean/LEAD environment is preferred
Project management experience a plus. This includes leading and supporting projects as well as utilizing project management tools/methodologies

Manager, Operations Resume Examples & Samples

Bachelor Degree and 4-6 years of experience
Excellent communication skills with the ability to negotiate and organize that cater to different audiences
Prior B2B event management a must - preferably, in Licensed Consumer Products
Work well under pressure and within tight deadlines
Ability to balance the needs of multiple stakeholders
Budget tracking, management and reconciliation
Ability to identify risks, prepare mitigation plans and generate solutions
Excellent relationship builder

Manager Operations Resume Examples & Samples

Manages operational management team and service delivery staff to ensure service levels and objectives are met. Implements operations improvements to meet established objectives across multiple facilities. Assists in managing activities related to customer requirements, budget challenges, human resource needs and plans for new business development within assigned area
Facilitates customer relationship and satisfaction while ensuring adherence to company policies and processes. Investigates matters of significance, recommends and implements appropriate course of action
Coordinates and communicates with other managers to leverage resources and discuss solutions to matters of significance. Develops and implements processes for leveraging and using resources to meet customer needs
Implements moderately complex core business processes and assists in process improvement initiatives in order to enhance customer service. Identifies process matters of significance or enhancements and implements
Develops and maintains communications with the customer, management and staff to ensure that service is delivered on time and within budget or contractual obligations. Investigates and resolves matters of significance as appropriate. Ensures maintenance of customer relationships and may build upon same
Nine or more years of information technology or operations experience
Five or more years of supervisory experience included
Experience working with the information technology industry and awareness of developments
Experience working with service level agreements and customer relations
Experience working with generally accepted accounting principles and accounting software
Strong interpersonal and presentation skills for interacting with team members and clients
Ability to create and maintain formal and informal networks

Manager, Operations Resume Examples & Samples

Supports the implementation of company programs, procedures, methods and practices to promote REI key messages
Ensures employees adhere to legal and operational compliance requirements
Provides coaching, direction and leadership support to employees in order to achieve department, company and customer results
Develops and maintains operational plans and analytics to include all business requirements which include labor hours, production costs, KPI reporting, and meeting financial objectives

Manager, Operations Resume Examples & Samples

Manage the Performance Management & Measurement Process including developing Individual Development Plans; conducting interim and annual performance reviews and make recommendations for compensation (e.g. Annual Incentive Plan, Base Salary) to ensure operational efficiency
Motivate, coach, train and provide development opportunities to ensure employees are capable of performing at or above the necessary professional standards
Monitor and assess employee output to measure progress against unit goals, objectives and deliverables to identify developmental needs of employees and develop action plans to improve performance
Provide for the on-going professional development of staff by developing and implementing training and career development plans for continual growth
Manage all staffing activities ensuring effective deployment of human resources; make decisions and/or recommendations for interviewing, hiring, terminations and transfers to ensure staffing, orientation and promotions are conducted effectively
Oversee CIBC’s Achievers Rewards and Recognition Program within own operating unit to communicate program content, inspire employees and recognize / reward achievements of high performing employees
Manage and oversee team-building activities with direct reports (e.g. huddles, team meetings) to actively engage staff, encourage team spirit and create a positive employee experience to build team capability
2 - Manage department operations and productivity ensuring processes are continually improved for operational efficiency and profitability
Manage production needs and activities including resource allocation, equipment (procurement and maintenance), workflow and system operations to ensure operational efficiency
Participate in annual planning, analyzing trends and providing recommendations to ensure effective management of resources against volumes
Manage, implement and monitor changes and new process/business which enhance the operations to ensure smooth implementation and any intended efficiencies are realized
Identify opportunities for improving control processes and procedural adherence; make recommendations to support continuous improvement and cost containment
Monitor, review and complete high level root cause analysis and develop action plans and recommendations to address any unit deficiencies
Partner with the Continuous Improvement Leader to develop and implement plans to ensure effective and efficient operations of the unit
Manage all complex high-risk issues and escalations of all issues/concerns, providing high quality resolution to ensure timelines and budget requirements are met
Refine the measurement of “key metrics” which drive performance of unit to maintain service levels (e.g. resource allocation, capacity, tracking, volumes)
3 - Establish effective partnerships and business relationships (Global Banks/Trade Solutions) to facilitate communication between operating units to ensure successful completion of goals
Meet regularly with business partners to ensure that Service Level Agreements are in place with clients and are met or exceeded
Conduct periodic review of stated and actual Service Level Agreements and performance; conduct a root cause analysis and develop recommendations and action plans as appropriate if inconsistent
Establish effective communication lines to facilitate successful completion of goals and sharing of information (e.g. keep team updated on business goals, strategies, performance objectives, current issues/concerns, new procedures or changes)
Conduct / lead meetings and formal presentations in order to provide information, resolve issues and concerns and communicate business goals as required
Provide consultative services to internal business partners; liaise with and elicit cooperation from other departments within Global Operations to enhance service delivery
Work with the Leadership Team to implement Global Operations’ strategies and ensure service excellence principles are achieved
4 - Manage risk within department and ensure compliance to policies, procedures and controls to minimize losses and support adherence to completeness and accuracy
Ensure adherence to CIBC procedures, policies and guidelines ensuring audit, control and security checks are conducted according to established standards
Monitor audit controls within the unit ensuring all non-compliant findings are identified, root cause analysis are completed and resolution is in place to mitigate risk
Oversee BCP readiness to ensure that all milestones are met
Review and complete Key Compliance Reports (e.g. Quarterly Key Controls, Quality Management Controls) to ensure documented procedures, processes and policies are followed, trends analyzed to determine root cause and appropriate action taken to resolve issues/concerns; ensure Corporate Governance approval is received as required
5 - Complete Financial Management activities including forecasting and preparing annual budgets (e.g. revenue, expenses, resource management)
Establish unit / transaction costs; control and monitor unit budgets and expenses to ensure that unit is operating within approved budget
Review monthly results against plan and latest estimates to investigate and report variances
Prepare and submit annual budgets that includes resource requirements to senior management for approval

Associate Manager, Operations Resume Examples & Samples

Manages all premises items for over 350+ employees across multiple physical locations, including FlexWorkPlace, shared spaces (meeting rooms, café, libraries) and offices
Manage 2 concierge contract support staff for CEM, including front desk coverage, mail management, ordering of stationery, onboarding/offboarding of employee's
Manage and lead Business Continuity Management process for CEM employee's
Lead Health & Safety and House Council committees
Focus on CEM expense management and reviews operational charges on a monthly basis
Delivery TD's Asset Management process and manage assets, including access services
Accountable for successful delivery of assigned projects to deliver results and benefits
Ensure a high level of service by setting clear standards and communicating status regularly with respective business partners, team members and executives
Demonstrate strong communication skills (written and verbal) and ability to effectively interact with individuals both Internal and External and at various levels (technical & business, including Senior & Executive Management)
Manage on-going relationships and co-ordinate support from key internal and external business partners to ensure effective execution of deliverables including Corporate Real Estate, Ricoh Services, BCM team, ITS and Finance
Efficiently facilitate meetings, conference calls & workshops and document outcomes
Deliver timely and accurate reporting, change control, risk/issue management and escalation/resolution are essential
Manages a number initiatives at any given time

Manager Operations Resume Examples & Samples

At least 2 years of management experience managing a team of 20+ employees
Must have excellent written and verbal skills
Bachelor’s degree in Business, Operations, or Hospitality is highly preferred
Proven ability to work well under pressure, meeting tight deadlines, and simultaneously managing multiple projects
Proven ability to anticipate needs and initiate action

Manager, Operations Resume Examples & Samples

Ensure department goals are being met including order aging, accuracy and fill rate
Work with leadership across all shifts to maintain process consistency
Operates cross-functionally with key business partners
Works well in group problem solving situations; Develops alternative solutions
Ensure the business is running effectively and efficiently on a daily basis
Drive department results and manage department hours to achieve predetermined budget and UPH goals
Identify and drive departmental budget goals
Experience in working with engineered standards
Proven experience in leading and driving process improvements
Ability to react to unforeseen challenges with creativity and a strong sense of urgency
Foster and reinforce a positive, collaborative environment that respects and values diversity
Promote safety awareness and support the safety culture through the company
A four-year degree (B.S. or B.A.)
Strong leadership style with a focus on team development
Strong background in large scale distribution processes is a plus
Excellent computer skills, including experience with Microsoft Office programs
Experience with WMS systems
Outstanding written and face to face communication skills
Willingness to work a 2nd Shift schedule

Manager Operations Consultation Resume Examples & Samples

Champions the Reserve brand at all times. Leverages key insights from cross functional teams to elevate the brand and service experience
Develops strong partnerships across key functions including category brand management, research & development, finance, global operations, supply chain and Reserve & Roastery business unit. Leverages partnerships to develop executional programming that can scale across concepts
Works collaboratively with Roastery/Reserve operations leaders to optimize-service experience, offerings, programming and achieve business objectives
Development and sustainment of operations manual and related training
Liaison to global operations (ops services) to enable execution-working collaboratively with SME’s
Works in partnership with Roastery/Reserve CBM team to develop go-to-market and promotional strategies and programming to support launch of new-to-world Reserve concept and new Roastery locations. Tracks performance and optimizes as needed
Works upstream with Roastery/Reserve team in program development providing operational guidance and expertise to ensure successful execution
Anticipates operational needs based on new ideas and initiatives-works as liaison between functions and field operations for the Roastery/Reserve Concepts
Integrates with global operations to leverage strengths, systems, programs and processes that can enable these new concepts to thrive
Starbucks district manager experience (3 years) or
6 years of progressively responsible experience including 3 years of retail operations multi-unit management and 3 years of implementation and/or project management in a retail or restaurant environment
Implementation of strategic plans, depending on area of assignment 2 years
Intra-company communications management, depending on area of assignment 2 years
Project management 2 years
Required Knowledge, Skills and Abilities
Ability to lead others; strong change management, problem solving and coaching skills
Ability to operate and influence across all levels of the organization
Strong knowledge of retail store operations, processes and procedures
Proficiency in Microsoft Outlook applications (Word, Excel, PowerPoint)

QSE Manager Operations Resume Examples & Samples

Ensures compliance with QSE standards (KORE), regulatory and governance policies across the region through communication, audit and corrective action processes
Aligns system stakeholders (raw materials suppliers to customers) to protect the product integrity through the implementation of region QSE plans and processes aligned to KO policies and requirements
Analyzes data to identify and mitigate quality, safety and environment risks and to validate processes
Proactively scans the external environment and internal operations to identity QSE risks
Leads corrective action process and effectively troubleshoots common
Leads discussion with Bottler in the establishment annual business plans ensuring they are aligned with local and TCCC global requirements
Develops constructive relationships with key customers such to drive ongoing improvement
Develops constructive relationships with key suppliers to drive ongoing improvement
Leads discussions with Bottler senior leadership at the national level to influence change towards ensuring compliance and focusing on continual improvement
Leads the dissemination of requirements within the scope of role, this includes the leading of training programs for both internal TCCC and Bottler personnel
Influences bottling partners to create and implement value-driven business plans and projects / programs aligned with Region’s objectives to drive QSE and workplace rights compliance and provide trademark protection
Prepares QSE and Workplace Rights Status reports for BU leadership to highlight major improvement, opportunities and report progress of on-going activities. Presents summaries to Bottling Partners and Region management on a periodic basis, and drives activities to improve results
In partnership with bottlers, monitors compliance to requirements, reviews GAO audit results and provides leadership to manufacturing operations to ensure compliance
Partners with Coca-Cola Foundation to meet sustainability goals on resource usage
Partners with bottler counterparts to design, prepare and lead Training Programs which address various business QSE and workplace rights requirements
Indirect relationship with Bottler QSE managers who co-leads QSE strategies and processes with the Bottler system. Identification of priorities is a key success factor for this position. How to coordinate the limited resources and the extended team resources to ensure that the result is achieved
Organizational Skills: Be able to manage a direct and indirect report team, organizing priorities and guiding it to the identified goal
At least 5 years prior experience in areas such as environmental/safety design, quality systems, environmental compliance in the food, pharma or related manufacturing industries. Open to other industries
University Degree in Food Science, Engineering or related field
Experienced in QSE or FMCG manufacturing management
Experience in food science, chemistry, environmental science or related areas. Systems auditor. Food Safety

Manager, Operations Resume Examples & Samples

Supervise 1 receptionist
Ensure teammate are supported by reliable, well run, and well utilized facilities services
Ensure company assets are operated and maintained in a cost effective manner while providing a safe, clean, compliant work environment
Develop budgets, controls costs, leverage organization skills, problem solving, and creative thinking to resolve escalated issues, drives continuous process improvement and team development in a dynamic environment
Provide regular performance feedback, development and coaching to direct reports
Ensure that all programs comply with regulations related to the operation of the facilities
Personally model and promote safety and customer service
Track operations activities, costs and results for reporting
Strong interpersonal skills and problem solving ability
Knowledge of standard business and accounting practices
Strong organizational, management, and supervisory skills

Manager, Operations Analytics Resume Examples & Samples

You are well-versed in ecommerce operations analytics. You have done this type of work for a large-scale ecommerce organization and have devised strategies to help it work more efficiently
You are a SQL rock star. You can debate the relative uses of different ranking functions, you get excited when you get to use a cross join in a query, and you don’t rest until a query that takes 5 minutes to run is optimized down to just a few seconds
You love to script end-to-end processes and want to get your hands dirty. You can start with a concept and automate that into a process that extracts data, manipulates it, and pushes it to something that impacts an end user. You don’t rest until your work is in the hands of your business partners to make decisions that will impact our customers
You are comfortable working with any level within an organization. You can prioritize a long queue of analyses, assemble presentations on recent analytical findings and recommendations, and discuss relative merits of different analytical methodologies with your teammates without batting an eye
Bachelors in Engineering, Math, Stats, or Computer Science. Masters preferred
5-7 years operations analysis experience, at least 2 in a managerial role
Domain experience in fulfillment center distribution and transportation. Proven track record of successfully using data to optimize merchandise operations
Advanced SQL required. Must have 5+ years writing SQL within a complex analytics environment. Experience with Vertica or other columnar database a plus
Intermediate experience with Tableau or other data visualization software
Excellent presentation skills and experience delivering data to a varied audience. Ability to explain complex concepts to business users
Excellent attention to detail and strong organizational skills to manage multiple work streams with minimal oversight
Enthusiasm and aptitude for working in a fast-paced, collaborative startup environment: highly self-directed, results-oriented and able to work at both strategic and tactical levels

Manager, Operations Nick Junior / Noggin Resume Examples & Samples

Manage a process to capture, identify, prioritize, and resolve issues impacting the live experiences across platforms
Follow through with the NO (Nick Operations) JIRA backlog, working with multiple teams to ensure issues are resolved in a timely manner
Foster an environment that embraces information sharing, learning, and multi-tasking
Work with Digital and Integrated Marketing teams to ensure all Sales opportunities are viable and functioning to support Sales’ needs
Work with BALA and Standards for implementation of all compliance updates
5+ years working in a digital web environment
A keen understanding of what is required to launch and maintain digital content experiences
Able to see the bigger picture and identify process improvements

Manager, Operations Resume Examples & Samples

Bachelor degree in Business or Supply Chain preferred
Minimum eight years related experience preferred
Strong working knowledge of Business Intelligence software and Data Warehouse
Proficient with SAP preferred
Proficient with Microsoft Office with minimum of immediate Excel skills
Strong Analytical capabilities
Excellent written, verbal, and interpersonal skills with the ability to interface with staff, other administrators, internal and external customers and senior management
Organized and detail oriented with the ability to manage and prioritize multiple deadline driven tasks by proactively anticipating and managing time
Must be motivated and unruffled in a fast paced environment

Manager, Operations Resume Examples & Samples

Overall management of the operations team and their reporting of KPI’s and metrics
Identify opportunities or issues, define the objective, create an action plan ,execute and evaluate the performance of the plan
Manage and monitor all contact center technology for optimal system performance
Review, analyze and compile Voice of the Customer data, CRM contact data and deliver to appropriate departments in the company
Review and continually improve contact center workflow to drive efficiency
Analyze and share multiple data sets of emerging business trends
Forecast and plan for hiring needs by partnering with HRBP and participating in interviewing and training
Plan and forecast all daily, weekly, monthly, and quarterly contact volumes and ensure proper scheduling of CSRs to meet defined service levels and staffing needs through workforce management tools
Support Customer Service pages and FAQ’s on our website to drive self service
Maintain and update Standard Operating Procedure Manuals
Contribute information to drive the ultimate customer experience and contact center efficiency
Maintain and build strong relationships with contact center solution providers
Partner and collaborate with multiple internal teams to meet overall strategic goals
Be the key member to share best practice and operational value to our Global centers
Supervise operations teammates to ensure smooth flow of information between groups
Meet all performance management deliverables on time
Assist in rewarding and disciplining teammates
Address teammate concerns and resolve problems
Assist teammates with individual development in relation to both their current position and future opportunities
Collaborate with management team to design and support events and contests which build a positive team morale
Attend weekly meetings and report on the issues of the week so all teammates are in alignment
Assist Director of Customer Service and Director of Operations with regulating the labor budget and executing any special projects
Assist Director of Operations in establishing minimum acceptable performance guidelines which are clearly communicated to operation teammates
Experience with coaching employees, delivering feedback, goal setting, and performance evaluation
Strong interpersonal skills to build and cultivate relationships with internal customers, consultants, vendors, and management
Great communication skills, verbal and written, and presentation skills to share information and respond to questions from groups of directors, clients and customers
Ability to read, analyze, and interpret general business information, technical procedures, and operational statistics
Ability to write reports and business correspondence
Ability to source and acquire state of the art contact center technology
Ability to think strategically and innovatively to scale for a high growth environment
Ability to switch gears in a fast paced environment and manage multiple projects
3-5 years of experience with contact center operations
2 years of experience in a supervisory role
Understanding of CRM analytics, telephony and workforce management
Understanding of eCommerce fraud, supply chain or SAP is a plus

Manager Operations Resume Examples & Samples

Independently lead and manage the team of operations to provide excellent service on global PO management to markets, Los, sourcing and global functions
Monitor the Key Performance Indicators of operation team through workflow tools and take corrective action where necessary
Maintain the process flow running smoothly in workflow tools
Manage all aspects of PO management operations in close cooperation with Customer Service team, and ensure that expectations are met or exceeded
Act as a one-stop-shop for escalation issues on day to day operations
In conjunction with Customer Service and other teams, work on PO management initiatives among various stakeholders
Ensure that that whole operation team is properly trained and motivated to handle their responsibilities
Excellent interpersonal and communication skills, both oral and in writing, to interact effectively and efficiently on different layers of the organization
High degree of self-management, enthusiasm; drive to perform
Proficiency in Windows based software (Excel, Powerpoint, Word) as well as adidas based software (RMS, ILS, IB and SIM.)
Demonstrated business reasoning, analytical and critical thinking
Good planning and organization skills, and ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines
Strong PO management experience
A degree from an accredited college or university with emphasis on the areas of business, economics, logistics, planning, supply chain, or operations
8+ years working experience, ideally in supply chain management, with a minimum of 3 years at managerial level with people management experience
Preferably in Apparel or Footwear industries
Fluency in English with excellent communication skills, both written & verbal. Multi-lingual abilities in local languages preferred

Value Stream Manager, Operations Resume Examples & Samples

Direct and coordinate the execution of manufacturing operations and schedules based on sales requirements and value stream capacity; measure performance in safety, quality, delivery, and cost. Control quality, cost of production and maintenance
Develops capacity plans and recommendations for staffing and capital projects
Champions the organization’s culture and sets example for pursuing strategic vision
Creates policy deployment objectives and initiatives for policy deployment
Enforce, promote, monitor and develop a safe work environment ensuring compliance with all state and federal laws relating to environment, health and safety, etc. Implement safety and quality policies and standards and attain established goals. Assess and enforce corrective action for non-compliance

Portfolio Manager, Operations Services Resume Examples & Samples

Portfolio level analysis, planning, communication, program/project control and reporting, process and tool development
Analyzes and evaluates project interdependencies and their impact to the portfolio
Tracks and reports project metrics for all projects throughout the organization and maintains centralized accountability for management of project portfolio
Works with senior management to provide strategic and tactical advice on program/project planning and execution
Ensures project teams understand and work toward accomplishing the business vision, goals and priorities
Participates in development of business strategy
Ensures stakeholder engagement and responsibility are assigned at the portfolio level
Develops an integrated plan that includes project deliverables, strategic alignment, profit opportunity, enterprise-wide impacts, milestones, risks, assumptions, constraints and overall business value
Updates program plans, priorities, and project sequencing as needed
Ensures appropriate project management support is provided across the portfolio
May manage a project initiated by Ops Services or manage the Ops track of work within a larger project
General business experience in large, matrixed organizations
Ability to work with individuals at all levels of the organization
Previous experience managing, analyzing, and optimizing IT portfolios (5 years)
Experience with Microsoft PPM (5 years)
Experience with Microsoft Project 2010 (5 years)
Experience with building reports (2 years)
Experience using Microsoft Excel and PowerPoint (5 years)

Regional Manager Operations Resume Examples & Samples

Apply a continuous-improvement approach to achieving superior client experience aligning with our best practices
Monitoring Branch dependencies and fulfills obligations related to Service Partner Agreements by ensuring accuracy / completeness of applications / documentation, acting as a champion to employees
Strong communication and presentation skills - able to tell a good story. Possess the ability to impact, influence and take initiative and balance multiple priorities

Manager Operations Resume Examples & Samples

Manages operational management team and delivery staff to ensure service levels and objectives are met
Implements operations improvements to meet established objectives across multiple facilities. Assists in managing activities related to customer requirements, budget challenges, human resource needs and plans for new business development within assigned area
Facilitates customer relationship and satisfaction while ensuring adherence to company policies and processes
Investigates matters of significance, recommends and implements appropriate course of action

Manager, Operations Resume Examples & Samples

To oversee the daily workload ensuring transactions are completed in accordance with customer/adviser instructions, service level agreements and external timeframes
To prepare and negotiate service level agreements with internal and external customers, monitoring and analysing performance to ensure delivery
Support the Chief Operations Officer to deliver on the strategic transformational priorities and projects
To liaise with our Global Custody partner to resolve and rectify service delivery issues
Improve on the current Risk and control framework for each reporting area reducing the number of Escalated service issues to enhance client experience
Improve on cost, focussing on discretionary costs, whilst uplifting service quality
Undertake performance conversations, career and development plan conversations in line with the People Leader Fundamentals frameworks
Substantial proven (8+ years) and successful service delivery experience in a complex global custody environment
Exposure to business and the technology (application and business architecture, technical architecture and packaged software) that supports the service
The role holder is likely to be educated to degree standard or above

Manager Operations Resume Examples & Samples

Determine staffing needs for departments, monitor associate productivity, gather and analyze data, formulate contingency plans and strategies at start of shift and throughout the day
Make decisions and adapt to changing business needs. Manage daily operations and volume of product throughout all departments. Collaborate with associates and management staff to root cause opportunities and challenges that impede or could improve process or procedures in the distribution center. Assist Senior Manager with staffing updates and projections for upcoming peak seasons based on volume numbers and current staffing levels. Consistently look for more efficient ways to run the business, either by procedures/ process improvements or by cost savings
Improve teamwork, provide team feedback on performance and provide accurate focuses on strengths and development needs. Foster creativity and initiate learning
Communicate company goals and plans. Communicate between shifts and departments on daily activities that can help or impede the daily process between shifts. Provide daily shift transitions to Staff and Senior Management

Manager Operations Resume Examples & Samples

Overseeing the daily operations of multiple departments to achieve facility, corporate, and divisional goals
Modeling leadership principals, mentoring subordinates, and developing future leaders
Living the values and stated mission of Houghton Mifflin Harcourt
Administration and execution of facility and corporate policies
Leading assigned departments to ensure maximum productivity, quality, safety, and morale
Establishing and maintaining key performance metrics
Assembling a top notch team, including hiring, training, and performance management
Working with the team to develop, evaluate, and improve existing operating processes and championing continuous improvement
Maintaining open communication
Maintaining departmental operating costs within budget
Communicating of performance through formal and informal methods
Communicating daily workload with director, managers, supervisors, and team leaders
Communicating poor performance in a constructive manner to support corrective action
Writing annual, semi-annual, and 90-day performance reviews
Building a positive rapport with team members
Continuous development of employees
Using an analytical, data driven approach to solving problems
Encouraging the teams; providing positive motivation
Providing recognition to team members
Leading by example (in work ethic, business ethic, following procedures, and caring about the company, its employees and its customers)
Understanding all building processes and how they affect each other
Using creativity to spur continuous improvement (processes, morale, quality, etc.)

Assistant Manager, Operations Gap-th & th Ave Resume Examples & Samples

Six months of Gap Inc. experience preferred
Previous retail experience preferred
Experience supervising teams preferred

Manager, Operations Team Resume Examples & Samples

6+ - preferred
Experience with MS Office suite and CMMS databases  Managerial experience required with proven budget and personnel responsibilities
Advanced experience with MS Office suite and CMMS databases

Manager, Operations Resume Examples & Samples

Sets overall vision and leadership for the Building Service operations team
Develop and maintain positive relationship with owner
Ensure all Client and JLL safety procedures are followed. Ensure all regulatory and code requirements (city, county, state & federal) are documented and in compliance. Work with Client System owners and JLL EHS to ensure all EHS compliance requirements are met
Oversee Technician Training Program and ensure adequate staffing & skill sets on all shifts. Develop personnel to achieve a high performance team
Assist in reviewing and tracking all payables through P.O. system
Inspect buildings’ physical plant daily to guarantee that building services are at the highest level of quality standards. Monitor and review preventive maintenance programs
Maintenance of client facility assets, including buildings/grounds and equipment in the area
Collaborate with Maintenance Planner Scheduler team to plan, schedule, and direct in-house staff, contractors and maintenance personnel in the performance of operations and maintenance activities at all client site/locations
Develop, implement and maintain facility asset lifecycle plan
Define scope of work and manage projected cost and schedule of Vendor work. Monitor contractors work and ensure work is being performed in accordance with contract specification and relevant code & regulations
Continually evaluate service delivery process and make needed changes to drive cost savings initiatives
Lead the creation, development and implementation of site specific cost reducing programs that meet and/or exceed established savings targets
Maintain Site performance indicators including but not limited to: Safety, EHS & Code Compliance, Office Quality Indicators and WO completion rates
Lead/assist in site incident investigation and generating After Action Reports (defining Root cause and corrective actions and systems improvements)
Ensure proper coordination between JLL, Vendors and Client room owners
Ensure proper and balanced workload between shifts

Manager, Operations Resume Examples & Samples

Conduct gap assessment of existing operations to identify actions required to achieve Client goals & objectives
Develop measurement systems to monitor and assess progress towards achieving company and Client goals
Execute strategic planning activities to drive continuous performance improvement and innovation
Oversee preparation and analysis of reports, data mining and data collection activities
Responsible for the accurate collection, compilation and reporting of monthly, quarterly, and annual solid waste & recycling program performance results
Oversee and conduct ongoing field and desk monitoring of program activities and subcontractor performance
Conduct and evaluate program effectiveness through survey, auditing, and data collection activities
Perform cost/benefit analysis to support informed decision-making that optimizes program effectiveness and total cost
Research and evaluate options, present recommendations, and implement initiatives to increase solid waste diversion and maximize recycling revenues
Research and develop materials and keep current on industry trends and related regulatory issues in order to help educate and train a team of associates and subcontractors
Ensure compliance with all contracts, laws, rules, and regulations governing program activities at local, state, and national level
Collaborate with the Facility Management and Project Management teams to develop, plan, and execute capital and expense investments
Manage solid waste and recycling service providers and haulers, including service performance, RFPs and selection, and contract development
Knowledge of solid waste & recycling principles (source reduction, reuse, and recovery), waste recovery markets, and corporate programs related to the high tech industrial sector
Ability to effectively analyze and develop programs, policies, and initiatives
Ability to develop performance measurement systems and initiate continuous improvement processes (eg. ISO 9001, Six Sigma)
Must be detail oriented with excellent written and verbal communication, negotiation & presentation skills
Strong working knowledge of Microsoft Office products including Word, Outlook, Excel, and PowerPoint
Computer proficiency using spreadsheets, databases, and online data processing applications
Ability to work independently and in a multifunctional, geographically disperse team
Demonstrated leadership/management skills
Proven record of providing excellent internal and external customer service and stakeholder engagement
Interest in broader sustainability issues related to green building operations, energy & water efficiency, carbon management
Bachelors Degree (Environmental science, engineering, Facility Management, or related field) or relevant experience to offset educational requirement
LEED Accredited Professional or demonstrated knowledge of LEED concepts
At least 4 years of experience managing solid waste & recycling programs

Manager, Operations Team Resume Examples & Samples

Establish and maintain a robust cost control environment ensuring continuous budget attainment, invoice management, and routine analysis and reporting
Derive site level budgets as required
Establish and maintain a robust work planning and scheduling process ensuring optimum resource utilization and attainment of all related KPI’s
Drive Cost Improvement (CI) initiatives and Gain Share Program
Evaluate areas of operational and financial challenges and propose solutions
Minimum 10 years experience in a related field
Change management skills
Skills in organizational communication and facilitation

Manager, Operations Resume Examples & Samples

Provides direction and support to operations & maintenance team within the facility including performance management, coaching, and development to achieve a high performing team
Ensure all Client and JLL safety procedures are followed
Oversee and ensure adequate staffing & skillsets on all shifts
Develop training programs to increase team technical capabilities
Coordinates the scheduling, maintenance, and monitoring of HVAC, water, electric, and other systems to ensure efficient operation with the Client System Owner
Implements and schedules preventative maintenance standards that are in compliance with JLL and Client guidelines
Manages and schedules all projects and reviews for accuracy and quality of work performed by technicians and vendors
Maintains a critical parts inventory and monitors it throughout the year
Prepares and submits client/JLL maintenance reports (UPS batteries, Chillers, Overtime, Energy, etc.)
Evaluates vendors and suppliers on a regular basis with Strategic Sourcing with regard to quality and competitive pricing
Communicates regularly with JLL Site Manager and attends scheduled staff meetings/calls
Act as an interface with client and assists with tactical planning for the regional facilities team’s goals and objectives. Provide facility specific assistance to the project management team as needed or requested
Ensure appropriate follow up with customers and seek to continuously improve processes, systems and overall client satisfaction
Assist with budgetary requests and researching, analyzing and reporting budget variances. Work with team members to identify and respond to any financial or budgeting related issues
Support facility specific cost savings targets to contribute to the account achieving significant savings
Assist management and staff with operational reporting, budgeting, financial systems, purchasing as necessary
Provide direction/information to vendors, facilities staff and service providers as required ensuring excellent coordination/execution of work within client environment with minimal disruption, as needed
Assist with receiving and dispatching of work requests to technical staff, vendors or other services providers
Resolve problems associated project related services
Other duties and tasks as may be assigned

Manager, Operations Resume Examples & Samples

Develop and maintain positive relationship with client
Provide strategic direction for operations & maintenance team. Ensure all Client and JLL safety procedures are followed. Develop training programs to increase team technical capabilities
Provide ongoing support to achieve finance goals and deliverables
Inspect buildings’ asset MHE equipment daily to guarantee that building services are at the highest level of quality standards. Monitor and review preventive maintenance programs
Ensure all managed sites are operating according to state and local building codes.(AHJ)
Maintenance of client’s automation assets, including MHE / PLC and Robotic equipment in the facility
Manage daily workload of team through planning and scheduling maintenance activities with direct in-house staff, contractors and maintenance personnel in the performance of operations and maintenance activities at client site
Develop, implement and maintain MHE / PLC asset lifecycle plan
Monitor contractors work and ensure work is being performed in accordance with contract specification
Maintain Site performance indicators (KPI)
Lead/assist in site incident response, recovery and after action reviews

Manager, Operations Resume Examples & Samples

Manage, integrate & prioritize projects that cut across multiple or all lines of business to include project plans, issue management, milestone tracking, stakeholder and resource management
Coordinate WDW Steering Committee meetings including agenda prioritization and follow-ups
Develop presentations / business case justifications to support key initiatives
Advance critical work via an approach that is highly collaborative; maintain a strong connectedness to the organization through holistic thinking and partnerships
Cultivate a strong network (formal and informal) of and business leaders both within the WDW and Parks & Resorts
Proven strong project and program management experience with strong organizational skills
Strong written, presentation and oral communication skills
Proven ability to influence, facilitate, collaborate, and consult at all levels of the organization
Ability to leverage data to develop and communicate compelling business case/rationale
Proven ability to handle multiple demands and competing priorities, time management
Understand complex organizations and the interrelationships of functions and can effectively integrate these initiatives into the operation
Demonstrate courage to successfully resolve conflicts, manage organizational issues, and influence multiple partners to focus on work and follow up to ensure completion
Demonstrated ability to maintain confidentiality
Demonstrated exceptional relationship and partnering skills while leveraging resources appropriately
Demonstrated hands on knowledge of Microsoft Office software suite with advanced PowerPoint and Excel skills

Manager, Operations Resume Examples & Samples

Bachelor degree (Business / Supply Chain degree preferred)
Minimum five years related experience preferred – with emphasis on product planning, development, and systems
A self-starter with the ability to manage and prioritize multiple deadline driven tasks by proactively anticipating and managing timelines
Ability to macro-manage processes and business flows (“big picture”) utilizing an external team
Must be motivated and unruffled in a dynamic environment

Manager, Operations Resume Examples & Samples

Creates and implements appropriate operating systems and audits to support the accuracy of sales order fulfillment
Creates and maintains required efficiency standards throughout all processes within distribution
Ensures that customer product is compliant according to compliance manuals
Accomplishes all responsibilities by effective planning and execution from all teammates within departments ensuring the utmost possible quality, safety, cost and delivery
Bachelor’s degree from four-year college or university in related field; or four to six years related experience in a distribution or warehouse environment; or equivalent combination of education and related experience
At least 2 years of experience in supervising others

Assistant Manager Operations Resume Examples & Samples

Bachelor's in Business or related field
3-5 years brokerage experience
Series 7 or 99 within 120 days of hire
Proficient in Microsoft Outlook and Microsoft Office Suite
Thorough understanding of SEC Books and Records , as well as FINRA Customer Protection and buy in rules; able to interpret, explain and apply policy, procedure, rules and regulations
The ability to enforce policies in a fast-paced environment
Organized, accurate, detail oriented and able to prioritize; able to manage priorities, deadlines and tasks in order to meet and accomplish goals
3 - 5 years industry experience

Manager, Operations Resume Examples & Samples

Directly manage two Production Coordinators on all aspects of event coordination. This includes the creates Production Information Books for every remote event that contain all relevant operations information including truck, crew and production team contacts, technical requirements and facility information
Work with local crewers to request appropriate freelance personnel and book qualified technicians for our broadcasts
Functions as the back-up for all other Operations staff members

Assistant Manager Operations Resume Examples & Samples

Inspecting entire property on a daily basis
Become familiar with and knowledgeable of all emergency plans. Investigate, document, report and resolve all accident and/ or incidents that could potentially expose the property to liability. Documentation of facts and details are essential
Manage and monitor activities of employees making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
Responsible for some re-training of basics within the department as requested by the specific department heads, will require working knowledge of the night audit process to provide breaks and or gaps in coverage, and have full working knowledge of the Front Office and Food & Beverage Micros systems to assist when needed
Supports the F&B operation as needed to include the closing of the Bar, Food Court and Mountain Room restaurant as needed
May provide support to the Lodge Gift shop as requested
Maintain a professional and high quality service oriented environment at all times
Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. Report any suspicious persons, activities and/or hazardous conditions
Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise
Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments
Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate
Must be able to do scheduling, payroll, and other paperwork/systems
Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start
Ensure the accurate completion of the daily night audit in a timely fashion. Must be able to perform the full night audit if needed
Work closely with the Housekeeping Department and Front Office to improve guest services and foster cross departmental communication
Other duties as requested by management

Value Stream Manager / Operations Manager Resume Examples & Samples

Develops, plans and implements processes and procedures to ensure manufacturing targets and performance goals are met and drives initiatives for continuous improvement. Emphasis in low volume, high product mix manufacturing environment
Drives cost reduction initiatives and first pass yield improvement
Utilizes Policy Deployment Progress Reviews (PDPR’s) to ensure conformance to organization’s goals and initiatives; ensures timely completion
Researches and recommends new technology, process improvements, cost reductions, and systems modifications
Prepares and presents information to senior management on performance results
Complies with all safety and environmental regulations, and works to create and promote a safe working environment
Adheres to all UTC rules and codes of conduct and quality procedures

Manager, Operations Resume Examples & Samples

3-5 years of video production and coordination, facilities/studio operations or engineering responsibilities including systems administration or combination of these elements
Direct work experience in a post production environment with work flow and quality control responsibilities
Supervision of facilities and resources including studio production, streaming media and other forms of IP video distribution
Strong technical and engineering skills of video cameras and support equipment and systems as well as post-production equipment in a non-linear tape-less HD workflow
In-depth knowledge of streaming services and platforms
Supervisory experience of technical staff
Ability to communicate tasks to others and track accomplishments of staff
Good oral and written communications, creation and implementation of work-flow routines
Bachelor's or equivalent degree plus professional training in related field of work in video production & post-production and or video networked systems administration

Manager, Operations & Infrastructure Resume Examples & Samples

Demonstrated experience at consensus building and being a persuasive leader who can serve as an effective member of the management team and communicate systems, networks, security, messaging, cloud computing and telecommunications related concepts to a broad range of technical and non-technical staff
Experienced with messaging systems and security directories, as well as contract and vendor negotiation
BA or BS in Computer Science, Information Management, or related field, or equivalent experience required, Master’s degree preferred
5 to 10 years of progressive experience for systems, networks, security and messaging
Ability to work and effectively prioritize in a highly decentralized work environment
CISSP or other appropriate security certification/accreditation not required but encouraged
Excellent interpersonal, oral and written communication skills
Expert level Active Directory architecture and Active Directory Federation Services
Microsoft Exchange and Lync/Skype for Business management
Lync/Skype for Business telephony experience
Office 365 management and administration of available features
Data Loss Prevention
Experience in automation management software of infrastructure environment: Chef, Puppet
Windows inTune or mobile device management expertise
Microsoft DirectAccess
Azure or Amazon AWS infrastructure management and development/support of cloud computing environments
Help Desk management – ITIL experience a plus and experience managing a team providing support to remote locations
Secure file transfer systems
SPAM Management SaaS systems
Virtualization systems and design – VMware

Manager, Operations Resume Examples & Samples

Manage a team of associates focused on the operational aspects of the Accel network
Own all back-office activities related to the Accel network and ensure on time delivery of projects and initiatives
Act as the escalation point for client day-to-day issues that require network assistance
Manage day-to-day activities and monitor network performance
Provide technical guidance to direct reports and other network team members
Manage relationships with other internal departments supporting the Accel network
Own the relationship management activities with 3rd parties and vendors
Provide regular status reports and metrics associated with operational activities
Minimum 7 years direct management experience, managing a team of direct reports in a client support, credit card or debit card environment
Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
Understanding of the debit payments industry
Understanding of Fiserv Card Services systems and processes preferred
Experience with performance metrics and process improvements
Experience with Lean techniques preferred
Analytical mindset and an ability to review and interpret data quickly
Strong customer service skills and technical aptitude for problem resolution
10% travel (this percentage may be higher if working remotely)

100

Account Services Manager, Operations Resume Examples & Samples

Provide leadership and oversight at the functional level within the Account Maintenance and New Accounts teams
Work with internal/external business partners as needed to identify and document process and system enhancements for increased productivity, quality and efficiency
Communicate business status, initiatives, accomplishments and needs to senior level management both verbally and via regular reporting
Responsible for employee recruiting and development
Participate in cross functional initiatives to improve policies and or program development
Maintain accurate operations risk policies and procedures
Good judgment and business acumen with a keen ability to assess people, processes and products
At least 3 years of experience in leadership type roles within financial services
Ability to work on multiple projects simultaneously with little or no supervision/ direction
Ability to present concepts and gain support at the senior level of the organization

101

Assistant Manager, Operations Resume Examples & Samples

Responsible for day-to-day supervision of the Inventory Management and Shipping/Logistics team. May be asked to fill in for the Senior Manager in his/her absence
Provide training and development for staff. Set clear goals and expectations for department. Schedule personnel, coach and counsel employees, evaluate employees, and perform other supportive duties
Prepare the department for annual physical inventory count
Spot check all transfer pulls
Supervise periodic cycle counts to main the integrity of the physical inventory
Schedule deliveries and pickups daily
Supervise the inspection of vehicles regularly. Schedule vehicle maintenance when necessary
Demonstrate confidence and influence in leading team to achieve daily productivity goals
Maintain a clean, neat, and orderly work area as well as assist in maintaining the department in a safe and secure manner
Open or close the department for business
Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time
Benefits: dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Don’t believe us? Visit benefits.usc.edu
Perks: discounts to USC sporting events, USC Bookstores, wireless plans, travel, accommodations, and local entertainment

102

Solutions Manager, Operations Resume Examples & Samples

Providing guidance/support/leadership to Analysts and internal customers
Developing relationships with internal Supply Chain partners
Understanding the high-level business functions of all groups within Supply Chain
Identifying opportunities for process improvement, cost containment, revenue generation, capital investment, cross-functional improvement projects
Performing market research
Preparing business cases to quantify savings and/or benefits of new initiatives
Preparing executive-level deliverables to articulate project scope, benefits and timelines
Project planning including timelines, deliverables, stakeholder teams, etc
Evaluating financial, commercial and technical capabilities of current operations
Coordinating and prioritizing project and bug queue for in-house developers/engineers
Gathering and translating functional requirements from business users for developers/engineers
Managing packaging procurement and implementation of re-designs
Oversight of supervisors responsible for inbound/outbound samples at corporate office
3-5 plus year’s experience in project management, supply chain/logistics, retail operations or consulting
Proven ability to deliver results under a deadline
Proficient in Microsoft Excel, Word, and PowerPoint. Sql a plus
Knowledge of operational/logistics concepts in either retail or ecommerce environment
Highly flexible and adaptable
Ability to work autonomously and independently
Ability to prioritize multiple projects and tasks
Interpersonal, client facing and presentation skills
Extremely detail-oriented
Relentlessly positive mindset
Creative problem solver

103

Value Stream Manager / Operations Manager Resume Examples & Samples

5+ years manufacturing experience and 2-5 years proven supervisor experience. Some experience managing P&L for manufacturing preferred
Ability to manage in a fast paced environment
Excellent demonstrated analytical, critical thinking, and strategic skills
Superior interpersonal skills and the ability to develop and coach employees
Ability to perform multi-faceted projects in rapidly changing environment
Resourceful and well organized
Results oriented, with sound judgment
Excellent trouble shooting/problem resolution ability
Ability to effectively lead a cross-functional team, demonstrate strong leadership/supervisory ability
Understanding and use of: statistics/data analysis, bills of material and engineering changes
Detailed knowledge about industrial engineering, Kaizen, and other Continuous Improvement techniques
Must be able to work hours in excess of 40 per week

104

Manager, Operations Innovation Resume Examples & Samples

Demonstrates first-principles thinking in analyzing problems and engaging with teammates
Leverages hypotheses-based approach to identify, validate and quantify opportunities
Leverages continuous improvement tools (Lean, Six-Sigma, PDCA) to structure and incubate improvement opportunities
Builds complex models and conducts financial planning and analyses to assess impact on business metrics
Presents comfortably and compellingly to senior audiences
10%-25% travel may be required
A "community first, company second" culture based on Core Values that really matter
4-6 years of work experience in management consulting, process engineering, investment banking or a corporate strategy role highly preferred
Experience supporting large-scale business transformation teams with tangible impact on operating/financial performance

105

Manager, Operations Resume Examples & Samples

Management and development of full product timelines and schedules, and supported processes across all shows
Development of a full project tracker, identifying milestones, action items and owners
Accountable for holding contributors to deadlines and managing delays and accelerations
Management of editorial, marketing and studio budgets
Tracking and requesting paperwork, payments and costs. vendors, contractors and track costs against budget
Develop program timeline and milestones
Develop and execute contingency plans when needed
Manage coordination of workflows as necessary with cross-functional teams including: editorial, studio, production, program delivery, and product marketing
5+ years’ experience in project management; preferably in editorial or multimedia operations
Highly organized and possesses a strong aptitude for managing multiple projects and deliverables simultaneously
Ability and desire to meet deadlines and deliver results with minimal supervision by creatively using existing resources in a productive and/or innovative way
MS Product Suite (Excel, Word, PowerPoint, and Outlook)
Maintain a friendly and productive relationship through clear articulation and an effective communication style with internal and external stakeholders
Experience in managing complex projects
Knowledge of Workfront
Experience supervising staff or other employees

106

Associate Manager, Operations Resume Examples & Samples

Direct non-exempt team members, across all shifts, toward achieving daily production goals, track daily performance, and provide timely feedback to the team
Actively lead operations processes to ensure all products meet/exceed established quality standards (e.g. cGMPs)
Drive compliance to FDA, ISO and Company requirements
Champion efforts to comply with all safety, quality and operational documentation (e.g. TPM) requirements and practices
Deliver communications to non-exempt team members across all shifts so as to ensure the team’s achievement of Quality, Cost, Delivery, Safety and Talent objectives
Manage the performance of non-exempt team members to include
5+ years of manufacturing experience or equivalent leadership experience in lieu of manufacturing
2+ years of prior direct people management or equivalent supervisory experience is required, preferably within a factory-focused environment or 1+ years in a lead role
Demonstrated ability to drive team productivity while maintaining high levels of quality, employee engagement and morale
Demonstrated leadership and interpersonal skills, with the ability to teach and coach individuals from diverse backgrounds with varying communication and technical skills. Must be able to adapt to and coach others in an ever-changing environment
Demonstrated analytical skills with problem-solving and process improvement orientation
Knowledge of Lean tools (i.e.: Six Sigma, Visual, Value Stream Management) and supervisory experience in a Lean manufacturing environment is preferred
Demonstrated communication (verbal & written), presentation, partnership and influencing skills
Must be challenged by a team-based environment which places a high degree of emphasis on accountability for customer service levels, inventory management, cost reduction and quality/GMP compliance
Demonstrated proficiency in MS Office (including: MS Word, MS Excel, MS PowerPoint, MS Access) and MS Outlook

107

Manager, Operations Resume Examples & Samples

Reporting to Director of Operations and will partner with Region Leadership to develop, execute, and communicate strategic and tactical objectives
Lead Polymershapes’ Region, District, and Warehouse operations teams to balance service, cash, and cost objectives for the fulfillment to external customers in the Region
Ensure execution of inventory targets determined through Sales & Operations Planning processes
Lead Warehouse/Logistics teams to ensure compliance with all regulations, competitive cycle times, and cost effective shipments
Lead operations/supply chain integration for new technologies and product offerings
Possess ownership of Order Management Process from Order Receiving through Material Delivery, including Issue Resolution of this process when needed (root cause analysis)
Ensure operational readiness for all locations in the district including staffing, material handling equipment, fabrication, routers, saws, etc
Maintains inventory control, accuracy and availability through effective use of cycle counts, Oracle tools, min/max levels, bin locations processes, etc
Adheres to and drives all EHS&S site policies, procedures and initiatives

108

Manager, Operations Resume Examples & Samples

Master’s Degree or MBA is highly desirable
Has the ability to energize and motivate people and to effectively communicate with all levels of the organization
Demonstrated leadership skills and ability to drive change in a fast-paced work environment
Proven track record of creating, implementing and/or sustaining a lean operation
Has led their organizations with a high level of integrity and accountability
Experience in developing, implementing and improving key performance indicator metrics through strong data analysis and continuous improvement

109

Manager, Operations NCI Resume Examples & Samples

Analyze daily competitive collection results and provide feedback to ensure Collectors meet daily production goals
Provide on-going training and mentoring for Collection Managers and Collectors
Provide semi-annual reviews and quarterly feedback to Collection Managers and Collectors
Assist the Director of Operations with administrative duties and reporting. This position will work with the Director of Operations to set the monthly goals for the branch. Indirect reports will include administrative personnel
Three years successful track record as a Manager, preferably in a collections

110

Manager, Operations Resume Examples & Samples

Provide management and direction for the efficient operations and maintenance of large campus environment. The specific areas of responsibility include but are not limited to Operation Management, Vendor / Supplier Management, Customer Satisfaction, Staff Productivity and Efficiency
Management of services such as façade cleaning, elevator maintenance, power washing and sweeping, exhaust hoods maintenance, roof maintenance, inventory management and other reoccurring services
Provides oversight of staff, with input on selection, counseling, appraisals and recognition; recommending salary, promotional, disciplinary, termination, and other personnel actions
Oversees training and support aimed at expanding the capabilities of the operations and maintenance staff
Develop and deliver training methods, materials and programs relative to building operating standards
Understands the engineering design and operational aspects of building systems and equipment

111

Manager, Operations & Workforce Management Resume Examples & Samples

5+ years in financial services/operations (alternatively, 3 years + MBA)
Ability to effectively communicate verbally and in writing to all levels (frontline agents to Sr. Management)
Highly analytical (including advanced Excel modeling)
Thrive in a high volume, deadline orientated environment
High degree of versatility—volatility and new challenges are fun and exciting
Ability to lead a team of SMEs with high degree of engagement
Available to work weekends and nights as business needs arise
Calabrio or similar WFM software experience
Experience in UCCE telephony system
Experience in Tableau/SQL

112

Manager, Operations Resume Examples & Samples

Work with OpsTechnology Invoice Processing, US (IP-US) to create, document and maintain the policies and procedures for the OpsTechnology invoice processing product
Ensure department adheres to the quality control measures set forth in the OpsTechnology Service Level Specifications (SLS)
Maintain reports and conduct invoice audits necessary for RealPage compliance with SAS70 and Sarbanes Oxley
Monitor national, state and local regulations related to billing processes and ensure department meets regulations at all times. Work closely with the Compliance Officer for clarification on any regulations
Supervise and provide guidance and direction to invoice processors. This includes
Hiring and training new staff members
Setting expectations through performance plans
Regularly reviewing performance both formally and informally; and
Identifying competencies that employees should master and periodically test and review all employees against these competencies
Complete special projects as requested by Director
Manage the IP-IND cost center to budget. Assist in the budget preparation and report on variances from budget monthly
Maintain detailed knowledge the OpsTechnology Invoice Processing system and coordinate with IP-US in the communication of system enhancement needs to Development, as well as training needs for staff
Assist the Director of Invoice Processing in creating annual Goals and Objectives for the department and take the lead on fulfilling the goals and objectives pertaining to IP-IND
Ensure continual improvement of the department’s efficiency and quality, which should be supported by detailed reports and analysis
Minimum 8+ years of overall work experience
Minimum of 3 years experience leading and directing the BPO/ITeS Operations groups
Bachelor degree or equivalent is required
Demonstrated experience in performance management
Experience breaking down processes and measuring the efficiency of the processes as a whole and in parts
Proven track record identifying and implementing process improvements
Strong knowledge of Microsoft Office, specifically Word, Excel, and Outlook Exchange; proficient in Internet Explorer
Demonstrated ability to work independently; must be self-motivated and goal oriented
Strong organizational ability; must be able to handle multiple tasks simultaneously; detail orientated
Self-motivated and goal oriented
Able to communicate and work with senior management and staff
Works well with both staff and management
Patience and tolerance
Able to motivate staff and maintain a positive attitude
Flexible to work in rotational shifts, including working in nights

113

Manager Operations Process Resume Examples & Samples

15% - Implement short and long range strategies that support the objectives of the functional area
20% - Develop policies and procedures for distribution/warehouse operations Develop metric reporting for warehouse and logistics management including costing. Provide value added process improvement analysis, design and implementation. Create documented procedures for work processes
20% - Perform ROI analyses and needs assessment to make recommendation to the functional leadership regarding selection, purchase, and installation of material handling equipment
15% - Operating/Budget planning, analysis and reconciliation Provide operating and capital budget analysis, planning and reconciliation
15% - Manages the distribution network analysis, to include supply chain modeling and design. Develop a strategy that outlines the capacity planning requirements, including facilities, equipment, and staff, to meet the current and anticipated growth goals of the company
15% - Implement strategic initiatives and tactical plans. Tactical Operational Support to Field Operations (DC' s)
Familiarize with Six Sigma methodology
Experience with new DC setups, layouts and space optimization
Strong Analytics with systems, data, processes and complex functions within a Distribution Center or logistics environment
Effectively communicates at all levels
Supply chain management with emphasis on distribution
Systems understanding to include relational databases/extraction tools, MS Office suite (emphasis on Excel/Access) and CAD/CAM desktop software
Ability to supervise, develop and motivate a team of employees toward the completion of strategic goals

114

Manager, Operations Analysis Resume Examples & Samples

Lead daily activities of the team including Scheduling, Command Center, and Forecasting to ensure all work is completed according to scheduled deadlines with attention to quality standards and alignment to business goals
Enhanced understanding and implementation of strategic goals. Oversee the use of standard process workflows by team
Function as a consultant and business partner
Train and coach team members
Analyze team statistics and prepare reports
Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units
Other Duties as assigned
Command Center or related experience
Experience with intraday management best practices and methodologies
Demonstrated problem solving and communication skills
Exposure to workforce management software packages (Aspect, Avaya CMS, RTA, etc.)
Prior management experience
Insurance industry and product knowledge

115

Manager, Operations Development Resume Examples & Samples

Identifying and prioritising a portfolio of projects to drive operational improvement and change
Bachelor’s Degree in Engineering or Science-based subject
Proven relevant management experience in either Business Consulting, Manufacturing, Production, or Supply Chain
Proven lean or six sigma experience in operational, process, and performance improvement projects including process mapping and process re-design
Willingness to travel around 60% of the time (3 days per week) around Europe as required
Experience across the full project lifecycle – analysis and design as well as implementation
Recognised as a top performer versus peers in his/her career to date
Passion for Amazon’s business and motivation to progress and build a career with Amazon
Highly analytical and comfortable with large analyses. Able to quickly distill down complex operating models and identify where the value and opportunity is
Experience and proficiency of hypothesis-led problem solving
Ability to operate at both a strategic and operational level. Credible and impactful with Business stakeholders, Operational Managers and teams on the shop floor
Exceptionally high standards. Able to overcome adversity/resistance to change and influence others to drive the highest results
Entrepreneurial and action oriented with ‘roll up the sleeves’ attitude. Thrive in a fast paced, challenging and deadline-driven environment
Significant leadership potential
Flawless personal integrity and character
Excellent fit with each of Amazon’s leadership principles

116

Manager, Operations Resume Examples & Samples

Monitor and apply advanced troubleshooting techniques to identify, reproduce and resolve customer infrastructure issues
Field technical support queries and coordinated change requests from customers
Build and maintain deployment templates, cookbooks and other devops scripts to automate and deploy AWS resources and configuration changes
Leverage day-to-day experiences to provide the voice of the customer to internal AWS teams
6+ years of experience managing teams in relevant technical operations environment
The right person will be highly technical, analytical and will have strong focus on operational excellence
Strong business, operations and technical vision. Have been successful working across organizational boundaries, bringing together people with diverse perspectives and experience to find solutions
Experience operating mission critical online services; Have experience in an internet operational environment, including multiple data centers and thousands of servers
Experience managing IT environments on behalf of customers
Experience as a systems administrator or software development engineer. Experience with Web services, systems administration (Linux and/or Windows), Networking, Java, Perl, Ruby, and Python
The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader will have a track record of achieving that balance
Flexible work schedules (weekends and/or evenings when required)
Degree in Computer Science, Engineering, Mathematics or a related field

117

Manager Operations Resume Examples & Samples

Proven experience with the development and implementation of systems/tool utilized for CRM, variable compensation, revenue reporting, forecasting etc
Expert level in Excel and Data query tools
Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
MBA or other relevant advanced degree

118

Manager Operations Resume Examples & Samples

You have typically a minimum 5 years experience working in an aircraft maintenance facility environment with 1-2 years progressive supervisory experience for a substantial technical work force
You have a Bachelors degree in related area or equivalent years of experience
You have an A & P Certificate or otherwise certificated per FAR Part 65
You have a working knowledge of FAA and Federal Aviation Regulations pertaining to maintenance programs and procedures
You have a working knowledge of process improvement methodology and application
You have accounting and budgeting principals acumen necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs
You have a working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations
You have verbal and interpersonal skills necessary to establish and maintain effective working relationships with customers and at all levels throughout the organization
You have the ability to forecast labor and skill requirements
You have presentation skills necessary to effectively communicate, update, persuade, and/or facilitate discussions with customers and all levels of management
You have leadership skills necessary to make decisions with sound judgment, train and mentor employees for improved performance, coordinate activities of multiple departments, and guide day-to-day operations successfully

119

Manager Operations Resume Examples & Samples

Design and troubleshoot controls for industrial filling equipment in an FDA-regulated manufacturing facility
Responsibility for overall control system concept and design. Excellent verbal communication skills required. Ability to explain and instruct others on complex logic and automation sequences
Excellent interpersonal skills required to interact with stakeholders such as system owners, quality assurance, and auditors
Excellent technical writing skills required. Ability to manage, mentor and develop subordinates
Ability to create control programs and ladder logic for PLC’s, HMI, Motor Control and Robotics. Ability to create electrical schematics and other automation/controls-related drawings in conformance to specifications
Must conform to all applicable safety standards for industrial machinery
Must perform all activities in conformance with Roche’s Quality Management System

120

Manager, Operations Resume Examples & Samples

High School Diploma or equivalent related work experience
8 years of related experience (i.e. process improvement, complex billing processes, operational management), to include three years of direct supervisory/management experience
Experience with continuous improvement/process improvement
Ability to travel intermittently to meetings and alternate work sites
Valid CA drivers license or ability to obtain by 1st day of hire
Experience prioritizing operational workload and projects for teams with limited resources
Demonstrated ability to identify and lead improvement focused initiatives
Experience with utility billing processes
Experience with large scale Customer Information Systems, Meter Data Management systems and Salesforce
Demonstrated ability to verbally communicate to large groups of employees
Demonstrated problem solving bias and solutions-oriented mentality
Forward thinking and strategic mindset
Demonstrated ability to lead special projects to successful completion
Knowledge of PG&E metering infrastructure and associated billing impacts
Experience delivering multi-mode visions and communications that convey a clear understanding
Experience providing employee coaching and hands on development to enhance employee skills and help them achieve their career goals
Proven resiliency through setbacks and adversity when facing difficult situations
Experience creating a positive workplace culture where people are motivated to do their best to help the organization achieve its objectives
Knowledge of union labor management agreements, policies, and procedures
Knowledge of the most effective and efficient processes to get things done, while fostering a continuous improvement culture
Knowledge and experience utilizing operational management techniques and systems
Adapting approach and demeanor in real time to match the shifting demands of different situations
Knowledge of PG&E safety standards and procedures
Safety -- Maintains a safe office working environment. Develops a safety culture that is accountable for decisions and provides messaging regarding safety
Ensure compliance with legal, Federal and State regulations
Conduct complex technical customer consultations that require new perspective on common solutions
Actively partner with internal departments such as Field Meter Operations, Meter Service and Engineering, Information Technology, Revenue Operations, Credit Operations, Gas and Electric Operations and Regulatory Relations to ensure that customers have a positive customer experience by receiving accurate bills and timely solutions to customer requests
Work to address the needs of customers and develops comprehensive solutions/offerings
Provide real time employee coaching and hands on development to leverage and enhance employee skills and help them achieve their career goals
Think strategically and outside of the box to reduce and eliminate delayed bills
Build trust and maintain strong relationships with internal business units and external agencies
Hold supervisors accountable for monitoring work volume queues to ensure customer focused goals and metrics are met
Deliver an exceptional customer experience by executing solutions for escalated customer complaints or inquiries
Proactively design, implement, and monitor the staffing strategy to support the day-to-day operational requirements
Ensure team members are adequately cross-trained and have the knowledge and ability to perform gas and electric billing functions effectively
Address and/or resolve escalated billing complaints to track trends, identify process gaps or inefficiencies adversely affecting the customer experience
Hold supervisors and staff accountable for developing and promoting a desire to provide a superior customer experience to each and every customer

121

Manager, Operations nd Shift Resume Examples & Samples

Coaches and develops exempt direct reports
Identifies internal processes and procedures within the department to utilize Continuous Improvement Tools and Techniques to reach the strategic objectives of the operation as well as to accommodate and create increased demand/capacity
Bachelor’s degree from four-year college or university in related field; or high school diploma/GED, four to six years related experience in a distribution or warehouse environment; or equivalent combination of education and related experience

122

Manager, Operations Resume Examples & Samples

Masters in Industrial Engineering and Operations Research or equivalent with 5 years of work experience in supply chain
Good understanding of supply chain planning process and systems
Analytical skills including statistical methods, linear programming, simulation tools

123

Manager, Operations Resume Examples & Samples

Develops and implements policies and procedures in the areas of customer service, and objectives that are consistent with University of Utah’s policies
Analyzes process outcomes and workflow to ensure and identify efficiencies in productivity and savings. Collaborates with internal and external partners to maximize utilization of available systems and processes
Manage details of the medical billing processes, accounts receivable collection activity, and reporting for organization
Participates in University-wide committees to establish customer service standards and administrative plans and policies
Monitors the appropriateness and effectiveness of service within the division in order to deliver outstanding service to both internally and externally to the division
Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through
Develops departmental strategies consistent with the assigned departments’ continuous quality improvement program

124

Manager, Operations Account Management Resume Examples & Samples

Monitors goals and works closely with account managers to drive performance and to ensure provider satisfaction metrics are met or exceeded
Applies analytical tools and techniques to identify root causes, prevalence and impact of issues across multiple states/business units. Develops strategies to reduce problems and improve efficiency over time
Provides support to staff by answering questions and resolving technical issues
Manage and oversee activities to ensure that services comply with governmental and accrediting agency regulations
Identifies opportunities to improve department results, communications and operating efficiencies
Manages workload and assignments, measures performance and initiates personnel actions as necessary
Required 5+ years of experience in Managed care, preferrably operations management, claims processing/issue resolution or provider contracting environment
Required 2+ years of experience in In a role supervising or leading others
Required Other Data and work process analysis and problem identification
Preferred Other Medicare and/or Medicaid experience
Intermediate Ability to influence internal and external constituents
Advanced Other Facilitative skills
Advanced Other Quantitative analysis and financial modeling capabilities
Required Advanced Microsoft Outlook
Required Advanced Microsoft Visio

125

Assistant Manager Operations Resume Examples & Samples

Customer Service & Sales - Models and holds team accountable for outstanding customer service. Oversees store processes to ensure orders are completed in an efficient and timely manner to drive jcp.com sales
Omnichannel /Stock/Replenishment / Pricing & Signing - Owns the jcp.com orders process. Ensures door to floor and replenishment processes are executed per company guidance. Ensures the timely execution of all promotional and clearance signing as well as the completion of price change ticketing per company direction
General Operations – Accountable for scheduling store support resources and managing payroll budget. Oversees associate HR tasks in compliance with state laws and company policies. Partners with Loss Prevention and models behavior that will help meet store shrinkage plan. Owns Inventory Management Processes, and oversees all Cash Office functions. Actively engages the custodial and facilities maintenance team to ensure daily cleanliness, maintenance and safety standards are met
Team Development - Drives the development and training of all associates. Coaches in the moment; addresses performance issues and plans
Performance Standards – Consistently meets established performance standards, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

126

Manager, Operations Resume Examples & Samples

Oversee the pick, pack and ship process of customer orders on a daily basis
Oversee all incoming stock according to the company receiving policies
Perform daily cycle counts (or as needed) to ensure inventory levels are accurate and consistent with the ordering system
Act as a liaison between customer service, accounts payable and the return department as to any problem that pertains to inventory and the shipments of orders
Establish policies, procedures, and processes to improve work production and enhance the overall performance of the department
Ensure that all compliance and regulatory policies are adhered to MCA/Baxter Quality Policy and that all employees are up to date on their training for these policies
Sales Rep Field Inventory – Monthly recalibration report
Lead weekly staff meetings
Work with the sales manager and team to forecast and budget product needs on a weekly, monthly and yearly basis

127

Jci-task Manager / Operations Analyst Resume Examples & Samples

Serves as Task Manager/Sr Operations Analyst providing operations analysis support services to the Joint Feasibility Study Director for establishing and organizing the JFS, defining the test scope and problem description, developing the scenarios and test concept, developing the methodology for data management, test analysis and evaluation, leading the conduct of studies and research to identify potential test products, providing input to the consolidated resource estimate, and personnel skill sets required for the joint test
Responsible for the development of a test article framework, test schedule, and update and edit of the JT&E Program Office supplied draft work breakdown structure
Provides management and leadership related to the execution of the JFS contract team and works proactively with the JFS Director and COR to define key issues for analysis, reporting, and implementation
Offers risk reduction strategies, and risk mitigation plans, and fully documents development of the PMP and TAB and SAC briefing planning processes requiring close coordination with all team members both contract and government
Prior experience working on previous Joint Test and Evaluation projects as a Task Lead, Task Manager, Deputy Task Manager, or Operations Analyst
Project Management Certification

128

Manager Operations Consultants Resume Examples & Samples

Identify gaps in the skill levels and knowledge areas pertaining to operations, compliance and operational processes and procedures and coach, mentor or train to close gaps
Continuously evaluate and ensure content of training material/s are accurate and up to date and escalate appropriately if gaps are identified
Provide ad-hoc support and coaching in respect of day-to-day operations, risk, compliance and capacity matters
Discuss “common errors” report with Regional Heads and have effective monitoring controls in place via the Operations Consultants to ensure reports are shared with Branch Area Managers and Branch Managers. Ensure shared understanding of shortcomings, collaborate to identify root cause and put plans in place to eradicate errors on a sustainable basis
Review and identify processes to support LIMME for employees and customers (on both time and cost saving initiatives)
Ensure a branch infrastructure record is established, updated and maintained
Engage with the Regional Heads and Branch Area Managers / Regional Managers and monitor, analyse and report on trends and common errors for the Province on a weekly basis
Be the Advisor to the Regional Heads, Branch Area Manager / Regional Manager on all Operational activities within the Province
Engage and partner with Regional Heads, Branch Area Managers / Regional Managers, Branch/Outlet managers to close any procedural, capacity gaps and/or process/control failures identified in branches (in conjunction with Operations Consultants)
Partner with Regional Heads, Branch Area Managers/Regional Managers, Branch/Outlet managers and Operations Consultants to embed policies, procedures, system changes/enhancements in outlets
Continuously engage with Regional Heads, Branch Area Managers/Regional Managers, Outlet Managers in conjunction with Operations Consultants and employees and provide support, guidance and advice to ensure that outlets comply with the relevant operational, risk and compliance processes and procedures
Attend Provincial / Regional meetings and actively engage on Zones and Branch operational performance
Ensure that a Branch and Zone dash board is maintained for each Branch and Zone
Utilise the Work Force Management System and/or ACM to extract capacity trends and information, make recommendations to branch/outlet managers and put plans in place to ensure optimal capacity management and control. Be actively involved in Capacity Forums and capacity decisions in the Province
Pro-active Management of all Risk and Operational activities
Gather, Analyse and monitor Regional and Zone dash board monthly, identify trends and support Operational Consultants to implement corrective actions in conjunction with Regional Head, Branch Area Manager / Regional Manager
The following to specifically be monitored, analysed and trends identified for outlets within the respective zones : Teller Shortages and surpluses, ATM claims, Trading losses, Non-Trading losses, cash counts. Provide recommendations on corrective actions (including arranging interventions to close gaps)
Ensure awareness of trends across the branch network
Facilitate and support corrective actions on Management Assurance Review findings
Track, Monitor and control the closing of all open Management Review findings
Assist with formally conducting cash counts where needed
Identify and address the overall needs of the Zone and Province in terms of improvements that are of priority
Inform the branches regularly on new risks identified and assist and enable to put action plans in place to address new risks
Support Zone(s) with activities to ensure positive influence on control robot performance
Ensure BRMS discrepancies are scrutinised to assist branches having green ratings
Implement and maintain process tracker to monitor implementation and embedment of new processes
Monitor and ensure that policies, processes, procedures, controls, system changes and capacity recommendations are correctly embedded in outlet
Support management to ensure maximum participation of branch staff in rollout of projects such as Branch Excellence and ensure issues are raised and challenges addressed
Be a change agent and ensure old behaviours or practices are replaced and in line with new requirements
Ensure shared understanding and consistent application of policies, processes and procedures
Drive a culture of proactive risk and compliance management within the branches by clear communication, information sharing sessions and regular monitoring to ensure that the Managers and staff understand their responsibilities
Support Line Management with coaching of new Managers and staff on operational processes, systems, risk and compliance
Ensure Change initiatives are embedded as required
Ensure all system enhancements (new/upgrades) work effectively (telephone systems, computers, etc). All problems to be logged and monitored closely and escalated to relevant stakeholders
Support Business Support team with tracking of system enhancements (new/upgrades) and ensure problems are logged, escalated to the relevant stakeholders and monitored until completion
Outputs to deliver this accountability
Work with managers in the team to achieve excellent business results through continuous people development and mentoring activities
Ensure Performance Development (PD) process is undertaken as per Policy. PD plans in place and regularly reviewed as per PD cycle. Ensure meaningful Performance Development discussions with direct reports
Compile, review and monitor versatility matrix. Ensure fair allocation to priority training and targeted employees in order to achieve the adequate skills level and minimum requirements training
Ensure all compliance training is incorporated and vigorously monitored
Develop a succession plan for Operations Consultants in accordance with formal Talent Management guidelines
Contribute to a fair recognition and remuneration process within the Region by participating in job matching reviews and consistency check meetings
Create effective workforce plans and recruitment demand plans for allocated areas
Oversee effectiveness of Absa Performance Accelerator (PAP) Programme and contract accordingly where appropriate
Facilitate and/or participate in the development of Employee Opinion Survey (EOS) interventions and track the effectiveness of agreed actions
Ensure appointments are in line with the departments Transformation plan
Perform all other duties as reasonably assigned

129

Manager Operations Resume Examples & Samples

Participate in the selection and hiring of methods agents for the Morocco team
Ensure adequate training in existing teams
Define governance and KPIs to monitor team performance
Ensure the quality of product deliverables for the different Bombardier sites
Manage and respect established budgets
Establish team objectives
Create & support PGP / PDP with team members
You have a Bachelor of Administration, Operations Management, Engineering, or eight (8) years of experience with methods, two (2) years in management
You are able to lead teams with complex problems and in crisis situations
Bilingualism (French and English) spoken and written is essential
You demonstrate excellent project management skills and resources, and master the different aspects of production
You are result-oriented and customer service driven
Finally, you are recognized for your leadership, your professional skills and your ability to motivate a dynamic team
Knowledge of System Achieving Excellence and its implementation is an asset
The applicant will report to the Montreal team but will be based in Morocco for a minimum of 2 years

130

Manager Operations Resume Examples & Samples

Understand performance metrics; analyze trends to understand performance opportunities and to close gaps
Leverages ConAgra's Performance System to drive Total Productive Maintenance and improve overall line efficiency/performance
Ensures 100% compliance with food safety and food quality expectations
Manage labor and yield reports
Lead efforts at continuous process improvement
Maintain the ability to perform value added administrative / office work as required to ensure customer, plant and functional needs are met or exceeded
Ability to work flexible shift to develop team’s capability on all shifts
Bachelor Degree in Engineering, Science, Business, Management, or other related field required
5+ years of production manufacturing experience required, food preferred
5 years of management experience required
Experience with Lean/TPM continuous improvement tools/methodology required
Proven ability to coach and develop associates
Must be able to effectively communicate both verbally and in writing with individuals at all levels of the organization
Ability to interpret a variety of technical information in mathematical and/or narrative form and deal with several abstract and concrete variables
Ability to think strategically while understanding the big picture
Ability to work well under pressure with multiple projects and deadlines
Ability to work with people of vastly different experiences and educational backgrounds
Ability to utilize common sense and rational logic when making decisions
Ability to prioritize and execute upon aggressive goals, objectives, and action items

131

Manager, Operations Resume Examples & Samples

Manage a team of Local Intake Nurses (Analysts, Specialists and Coordinators)– One on ones, scorecard reviews, performance management, communications team meetings, etc
Provide back up to Intake Leaders in other sites
Liaise with CSR and BA teams to ensure successful handoffs
Coordinate assignments with other leaders and WFM team (once onboarded)
Intake Team Leaders will be process owners and accountable for Specific Intake Processes and Relationships– responsible for managing ongoing tasks in these areas, setting department/team strategy with leaders and peers, improving processes, communicating changes, etc
Supervise the efficient, professional and timely processing of all claims related activities
Respond to questions from Intake Analysts. Take customer escalations and ensure appropriate follow up
Train Intake Analysts in system and departmental procedures. Develop and conduct individual and group training sessions as needed
Ensure efficient organization in staff scheduling to accommodate planned and unexpected absences
Create and maintain individual and department metrics. Increase department productivity with continual monitoring and measuring of performance levels and QA standards. Maintain current department reports and develop new ones to increase department productivity and profitability
Lead, coach and motivate team members
Provide regular feedback and direction to associates regarding team and personal performance. Take corrective action as necessary
Write and deliver Claims Team performance evaluations and participate in Salary Planning
Perform additional duties as assigned
Prior supervisory experience or Genworth experience as a BA3, Claims Technical Coordinator or Claims Quality Assurance Coordinator
Proven experience coaching others in customer service and adjudication skills
Problem solving and conflict resolution orientation
Able to multi-task while work in a fast paced environment independently
Able to easily adapt to change work across functional lines to accomplish goals
Proven ability to maintain confidentiality of customer and employee information
Medical experience, worked with the elderly or understanding of long-term care industry helpful
Experience developing process improvement ideas, developing project plans and executing against goals
Demonstrated experience gathering, manipulating, interpreting and presenting data from various sources

132

Manager Operations Pathology / Histology Labs Resume Examples & Samples

Minimum five (5) years of experience in high-volume histology laboratory required
ASCP Certification
Master's degree in science or related field preferred
Additional courses in business administration and/or management preferred
Experience in Clinical Laboratory science or related field

133

Task Manager / Operations Analyst Resume Examples & Samples

Test and Evaluation experience, including experience in test planning and execution, data management, data analysis, and reporting
Demonstrated project management and leadership experience
Strong writing skills and experience drafting CONOPS. Proficient with Microsoft Office suite of software applications including an understanding of scheduling software such as Microsoft Project
Able to effectively operate in a demanding team environment; including excellent communication skills, strong interpersonal skills, flexibility, and a high degree of demonstrated professionalism

134

Manager, Operations Development Resume Examples & Samples

Bachelor’s Degree in a Science-based subject or (higher e.g. MBA/Masters)
5-8 years + relevant management experience in either Business Consulting, Manufacturing, Production, or Supply Chain
Experience of operational, process, and performance improvement projects (lean or six sigma experience also valued)
Experience and proficiency of top-down hypothesis-led problem solving
Entrepreneurial and action oriented with ‘roll up the sleeves’ attitude
Thrive in a fast paced, challenging and deadline-driven environment

135

Manager, Operations Team Resume Examples & Samples

Bachelor’s degree in project management, construction management, architecture, or project strategy planning
Background in project management, construction management, architecture, or project strategy planning, desirable
Minimum 2 years as Senior Move Manager or related experience
6-10 years of facility, project or construction related experience in a Corporate Real Estate environment
Proficient in FM:Systems move management module and/or facilities management system
Strong Microsoft Excel skills
Strong Microsoft Projects skills
Ability to utilize the Microsoft Office suite of technologies
Has successfully managed moves over 1000 employees
Background in project management, construction management, architecture or project strategy planning is desirable
Organizational skills with the ability to identify and manage priorities
Flexibility with work hours and travel as needed
Strong working knowledge of architectural drawings and furniture and space planning concepts
Highly organized with strong analytical skills
Strong interpersonal skills with an ability to interact with executive level external and internal clients
Ability to manage all aspects of move management projects effectively and efficiently including, but not limited to Budgeting, Scheduling and Change orders
Previous experience effectively supervising, training, mentoring and evaluating several move managers at various levels within the organization/team
Capacity to deal with ambiguity and address complex problems

136

Manager, Operations, Doseedge Resume Examples & Samples

Acts as liaison between customers, distribution, internal Supply chain and manufacturing, sales, marketing, field service, accounting, and external vendors to resolve status, production, delivery and billing inquiries
Identify resource requirements and schedule resources to ensure successful implementations
Accountable for employee compliance with established internal policies and practices, as well as divisional, state, and federal healthcare regulatory requirements
Develops budgets, key imperatives, and strategic plans. Evaluates various alternatives and makes the decision to ensure the business and customer needs are met
Accountable for overseeing that functional talent management objectives are met. Develops plans to handle resource and staffing issues. May be actively involved in recruiting, selection, and staffing of team. Additionally, sets the functional key performance indicators and the overall functional performance objectives. Handles escalated HR issues
Business sponsor for strategic business imperatives. Drives long-term planning and vision
Proactively pursues innovative ways to manage the business
Proven experience operating in clinical environments with all levels of clinical managers
Strong leadership skills with the ability to manage multiple projects, establish processes, and handle competing interests. Process improvement methodology knowledge preferred (SixSigma, Lean Thinking, CQI)
Must have strong communication and interpersonal skills. Able to thrive in a matrix environment. Able to interface at all levels of customer and Baxter organization
Must be able to travel up to 50%
Must have demonstrated analytical and problem solving skills
Must be customer focused and have the ability to prioritize major improvement activities
Must be able to think innovatively and strategically. Additionally, must be results driven and have good project management skills
Excellent oral and written communication skills as well as excellent presentation skills with the ability to conduct presentations comfortably to large groups at clinical and executive level
Bachelor's Degree with 5-8+ years management experience within a customer facing operation
Licensed RN or RPh preferred
Minimum 5 years clinical/hospital experience with 2 years project management experience. Three to five years experience installing medical products/software preferred
Advanced degree (MBA, MSN, PharmD) preferred
PMP certification desirable

137

Manager, Operations Resume Examples & Samples

Lead the development of accurate and reliable cost and benefit estimates
Responsible for deployment of resources on multiple projects in area of responsibility
Follow established budgeting guidelines
Manage project costs to budget
Provide input for departmental budget
Recommend cost saving improvements
Significant experience of service design and Transition/Service Integration
Broad understanding of services management provided and a range of underpinning technologies
ITIL Methodology
B.S. /B.A. or M.B.A. /M.S. or PhD in Computer Science, Engineering, Information Systems and/or equivalent formal training or work experience
Proven experience in all phases of software engineering and/or systems engineering, data processing operations, communications, risk management, quality assurance, capacity planning, or other IT areas
Experienced in developing and maintaining project schedules and leading associates within a variety of projects
Provides leadership and coaching for team
Delegates projects independently/ interdependently
Consequences of error carry a high risk to the organization
Capable of a high degree of multitasking
Advanced knowledge of software and/or systems engineering processes and/ or hardware and network configurations obtained through formal training and/or work experience
Advanced knowledge of required software engineering languages/tools and/or systems platform management technologies and/ or hardware and network configurations. Able to resolve complex challenges and manage others
Advanced knowledge of technical/business environment. Able to engage with their customers without direction
Must have appropriate skills with the standard workstation software utilized to perform their daily duties, e.g., Word, Excel, Visio, etc
Must have advanced written and verbal skills; must be comfortable making formal presentations to IT management and clients
Proficient knowledge of management practices, company policies and procedures
Demonstrated aptitude in field of responsibility
Excellent partnering, communication, and negotiation skills so as to effectively manage relationships between business customers and technology development and support groups
Ability to provide leadership to manage root-cause analysis, solution design, code writing, testing, documentation, and implementation of large/multiple development projects as applicable
Ability to manage those who analyze and resolve multiple complex problems
Ability to manage others who manage projects using the organization’s project management methodology
Ability to lead others to work effectively in a strong customer service/team oriented environment
Ability to coach and manage the technical development of others

138

Manager, Operations Resume Examples & Samples

Forecasts, develops and implements policies and procedures in the areas of customer service, human resources and budgetary goals and objectives that are consistent with University of Utah’s policies. Analyzes process outcomes and workflow to ensure and identify efficiencies in productivity and savings
Markets and promotes new and existing programs and services to internal and external customers
Develops departmental strategies consistent with the assigned departments continuous quality improvement program
Ensures competency of staff through the development and/or presentation of educational programs and through on going staff performance evaluations. Oversees recruitment, training, orientation, and professional development of division staff in support of accomplishing division goals and mission

139

Manager, Operations Resume Examples & Samples

Provide management and direction for the efficient workplace operations, soft services and maintenance of large campus environment
Specific areas of responsibility include Operation Management, Vendor / Supplier Management, Customer Satisfaction, Staff Productivity and Efficiency
Develop and Manage detailed budgets for operations and reporting
Develop and deliver accurate Sr. Management summary reports of weekly, monthly and quarterly operational reports
Provides service vendor contract compliance, management and quality control processes and metrics
Develop, coordinate schedule, and manage third party vendor QBR auditing, analysis, and corrective action to ensure the highest possible service standards are maintained throughout all sites
Assist the Account Lead in the analysis vendor SOW and bid proposals, for projects
Oversees training and support aimed at expanding the capabilities of the operations and staff
Maintain the highest value of client relationship and conflict resolution
Assist compliance with ESCP
Bachelor of Arts or a Bachelor of Science degree in Engineering, related discipline or equivalent facilities experience
Ten or more years of facilities operations experience, required
Business acumen including financial planning and analysis, must be able to manage within budget and time constraints

140

Manager, Operations Resume Examples & Samples

Oversee team of direct reports, field service and subcontractors to deliver high touch installation and service in apartment sub metering
Manage scheduling and quality control process to meet service levels and product quality goals
Plan and recommend process and service initiatives for increasing the value/decreasing the expense of production
Maintain at all times a staff that will support the vision, goals and mission of the company and division
Maintain high level of production and customer service from manager/staff/self/contractors
Develop competitive pricing for installation and service that meets budget goals
Control salary, overtime, and contractor expenses through effective staffing strategies without sacrificing product/service quality
Control equipment costs through inventory control procedures and forecasting/justifying increased equipment requirements
Direct participation in budget process and responsible for maintaining expenditures to budget
Forecast and authorize staffing and training for seasonal business fluctuations
Assist employees with business related needs when necessary
Negotiate vendor relationships to meet profit and volume expectations
Schedule the production and service work of the department to meet customer deadlines and budgeted requirements
Adhere to deadlines set by the Director of Operations
Communicate, cooperate and support the decisions of superiors
Provide information and reports detailing business operations on a regular and adhoc basis
Position requires minimum of five (5) years experience in operations management
Minimum of three (3) years experience in utility industry
New multifamily construction submeter system design and installation management experience highly preferred
Bachelor’s degree preferred. Equivalent work experience will be considered
Demonstrated ability to recruit, manage, and develop staff members
Strong computer skills using MS Office (Word, Excel, Access, Outlook)
Must be able to work in a highly competitive, fast paced, goal oriented environment
Must be able to manage multiple projects and meet deadlines
Demonstrated ability to manage and prioritize multiple projects simultaneously
Consistent positive attitude with manager and associates
Self-motivated, hard working and detail oriented individual
Demonstrated ability to identify, solve and creatively provide solutions to issues that arise

141

Department Manager, Operations Resume Examples & Samples

Builds and maintains an effective operations organization committed to customer and employee satisfaction and profitable growth
Manages or advises on hiring, training and development, allocation and performance assessment of personnel within area of responsibility
Provides the tools, training and environment required to achieve employee success
Manage the day to day activities of assigned staff
Monitor and ensure accuracy of all work
Participate in the annual performance review process
Train staff and the subsequent optimization of their performance to support organizations strategic goals
Provide ongoing follow-up and feedback
Identify the need for, provide and/or assure all personnel are properly trained in their assigned tasks. Review, develop and implement process improvements, departmental goals and objectives
Serve as go-to person for review and resolution of escalated issues
Maintain current knowledge of applicable laws, changes and requirements and ensure compliance
Advise and implement field best practices to improve products, applications and services
Ensure all work is completed according to established policies, procedures, and standards
Assist staff in adhering to the department work schedules are maintained and projects proceed according to plans/job specifications
Collaborate with cross-functional and divisional groups to achieve established goals and objectives
Manage customer relationships expectations both internal and external
Prepare and/or assist in preparation of the budgets and monitor related expenditures to ensure compliance with established departmental budget
Assist in the preparation of periodic operational reports and metrics as requested
Assist other departments/divisions as requested by supervisor and/or other senior management
HS Diploma/GED and minimum of five (5) to seven (7) years of experience w/ three (3) years minimum supervisory/staff development
Demonstrated ability to successfully lead and manage staff
Demonstrated ability to communicate in a clear, concise manner
Demonstrated ability to present information appropriate to the level of the audience
Broad knowledge of the field with strong leadership skills
Demonstrated expertise with problem analysis and solving
Demonstrated ability to manage changing and multiple priorities
Excellent organizational and documentation skills with attention to detail and accuracy
Demonstrated knowledge and proficiency with personal computer software in a business environment. Microsoft Office preferred
Demonstrated ability to work and to meet deadlines in a fast paced and challenging environment
Ability to achieve and maintain positive rapport with diverse customers to give them high quality, responsive service
Ability to work independently while keeping management appropriately informed
General understanding of business principles and typical business practices
Ability to adapt to new environments, adjusts to situations or demands, and function effectively in them with a minimum of confusion or loss of productivity
Ability to adapt to various communication methods including telephone, in-person, email, Webinars, video conferencing, including talking with company members located in foreign countries if needed. Excellent judgment and discretion
Energetic, positive thinking and self motivated
Excellent training skills

142

Manager Operations / Conversions Resume Examples & Samples

Supervise and schedule arena operations employees, both full time and hourly, and oversee daily, weekly and monthly projects
Oversee the “conversion” of the arena as it pertains to converting the arena from hockey to basketball to concert and any other configurations as needed
Assist in the repair and maintenance of all facility equipment, including compressors, dasherboards, ice equipment, all arena bowl seats, variable rise seating and all retractable seats along with any other operations equipment on an as needed basis
Keep records on all maintenance and repairs to arena machinery and equipment. Work closely with the Manager, Facility Maintenance regarding the timeframe, needs and storage of all the warranty information, instruction manuals and vendor contacts
Assist in keeping accurate inventory of building tools, machinery and building equipment
Develop and implement a storage plan for all excess and storable items which could include: excess seats, hockey goals, basketball floor, basketball goals, tools, machinery and other arena assets
Supervise an ice resurface training program to maintain an adequate supply of back-up operators. Along with technical knowledge of the dasher and glass hockey system
Assist the Event Services department with the in-house labor numbers to insure adequate staffing for show needs during load-in, show and load-out
Continuously review current building needs, budget items, equipment needs and maintenance and make recommendations to the Director of Event Operations
Prepare a weekly schedule and report of facility operations for the Director of Event Operations
Work cooperatively with the appropriate departments on construction, renovation and equipment changes and/or purchases
Assist in the overall cleanliness of the inside and outside of the arena, equipment and mechanical areas
Assure cleanliness of spectator and public areas regularly
Assist in maintaining security and service of patrons and employees during all arena event
Proficient with computers
Knowledge of functions, operations and equipment of a multi-purpose sports and entertainment facility
Working knowledge of ice plant, plumbing, electrical and computer energy management systems
Ability to plan, coordinate and supervise the operational activities with Directors, Managers, FT and PT Operations staff
Knowledge of current First Aid, OSHA and safety procedures
Demonstrated ability to effectively lead a team
Ability to establish and maintain effective working relationships with subordinates, supervisors, management, arena tenants and the public
Able to work a flexible schedule, with the ability to work days, nights, weekends, and holidays when necessary

143

Manager, Operations Resume Examples & Samples

One (1 year experience in responsible line or staff position or equivalent or two (2) years supervisory experience or one or more years experience as an Associate Supervisor or Associate Engineer/Scientist
Working knowledge of manufacturing processes
Ability to focus on and obtain business results
Ability to effectively collaborate with and manage a work team
Ability to enact conflict resolution
Ability to effectively respond to change
Excellent analytical and organizational skills
Leadership and interpersonal skills to motivate direct reports and peers toward the achievement of production goals
High personal integrity, credibility and energy
Flexibility to perform related tasks to support the business
BS or BA and 1 year experience in responsible line or staff position or equivalent
Experience in a GMP environment

144

Manager, Operations Resume Examples & Samples

Ability to focus on and obtain results
Ability to effectively collaborate and manage a work team
Ability to identify and implement solutions for continuous improvement initiatives
Manufacturing plant experience in operational capacity
Technical writing experience related to investigations in to manufacturing process variation

145

Manager, Operations Resume Examples & Samples

Minimum (2) years’ experience in a functional area, such as Operations, Quality, Technology, Maintenance and/or Supply Chain
MPS/Continuous Improvement experience
Minimum of (2) years experience in relevant manufacturing or processing (aseptic/sterile, bulk, solid oral dosage, packaging, etc.)
Demonstrate knowledge of high Performing Organization tools and methodology, including MPS/Lean processing and inclusion

146

Manager, Operations Resume Examples & Samples

Responsible for the execution of filling, lyophilization and inspection of M-M-R® II, ZOSTAVAX®, ProQuad® and VARIVAX® products
Support activities in the areas of cost containment, efficiency, productivity, energy conservation, waste minimization, operational excellence and lean practices
Must be able to facilitate implementation of corrective actions, proactively identify safety and quality-related trends and be responsible for initiating actions to prevent issues from reoccurring
Complete batch record review
Recognizes and investigates opportunities for financial savings
Understands lean principles and applies these concepts to all aspects of the production environment
Good verbal and written communication skills are very important
Participate in external and internal audits and inspections. Initiate the investigation when a quality or safety event occurs during the shift
Perform performance management and disciplinary process. Ability to manage conflict.　
Minimum of 6 months experience in responsible line or staff position related to pharmaceutical production or 2 years supervisory experience
CGMP experience in a sterile, bulk or finished pharmaceutical environment
Supervisory experience in a heavily regulated industry (ex. FDA, Military, Nuclear, Petro-Chemical)

147

Manager, Operations Resume Examples & Samples

Provide one on one leadership and training for all production and customer service TSMs while also stressing the importance of Career Development. This includes but is not limited to regularly scheduled meetings and coaching sessions with TSMs, and regular interaction with the team, customers and vendors
Assist Managers and Supervisors in retention, recruiting and training of all production and customer service TSMs. Perform all recruiting functions for management positions
Oversee administration and implementation of all marketing programs
Manage the profitability of the company. Oversee specific profit margins and ensure cohesion and consistency with corporate objectives. This includes asset and P&L management and budget planning
Manage and resolve TSM issues and concerns in a professional and diplomatic manner, supporting these issues with appropriate documentation and requesting the assistance of Human Resources when necessary. Regularly coach and counsel Managers, Supervisors and TSMs toward attaining performance and career goals
Ensure maintenance of milling center and quality in accordance with prescribed standards and policies of the system, government and other accreditation agencies
Implement, maintain, support and promote process and/or quality improvements to the manufacturing, operations, production, and service functions to ensure the goal of efficiency and excellence
Participate in special projects and perform other duties as required
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required
Prior management experience of 10 years required
Prior experience with 4- and 5-axis milling machines required
Prior experience with quality management systems strongly preferred
Prior CAD/CAM dental laboratory experience of 2 years preferred or prior experience working for a dental manufacturer

148

Manager Operations Fulfillment Resume Examples & Samples

Demonstrated understanding of Transportation Industry/Supply Chain Management/Warehouse systems and procedures
Knowledgeable of industry-related issues in transportation, supply chain management and use of technology in logistics
Knowledge of Critical Inventory Operating Systems and Processes
Ability to manage 10+ direct reports
Knowledgeable of FSC work rules and HR procedures
Detailed understanding of financial concepts (budget, forecasting and variance analysis) and associated tools (Comshare, Infinium)
Proven track record of successful financial management
Ability to learn and understand operations processes supported through technology
Good interpersonal skills, verbal and written communication skills (including presentations to internal and external groups)
Experience in data and supply chain management analysis and using software applications (SCM software, MS Excel, MS Access)
Experience with analytical techniques to define and solve complex problems
Must understand root cause analysis and problem resolution skills
Knowledge of project management skills and applications (MS Project)
Systematic planning techniques and process to create realistic schedules define and prioritize goals and objectives
Originate and develop new ideas and concepts in order to create unique and alternative solutions to SCM problems
Good judgment and a common sense approach in decision-making even when dealing with complex problems
Good customer interface skills
Related Bachelor’s degree + 8 years progressive, related experience or equivalent in a supply chain operations leadership roles and/or warehouse management operations, with direct personnel management experience
Related Masters degree + 6 years progressive, related experience or equivalent of supply chain operations management and/or warehouse management operations with direct personnel management experience

149

Manager, Operations Resume Examples & Samples

Managing, executing, and supporting production, data issue/inquiry protocols and enhancements
Managing a team of individuals based remotely and in multiple NPD locations
Understanding, evolving and overseeing the core data quality processes
Recommending and implementing changes that will improve quality and/or decrease timing
Monitoring and communicating data errors
Responding to internal and external data inquiries
Assisting in the development and maintenance of training materials, and process documentation
Enforcing process standardization
Minimum 5 years experience in an analytical role
Minimum 2 years experience in a people management role
Knowledge of consumer market trends and habits
Ability to explain technical concepts to non-technical audience
Improvement mindset
Understanding of data collection methodologies
Understanding of data analysis and interpretation
Advanced MS Office is required
Knowledge of SAS Enterprise Guide a plus
Embraces teamwork and possesses ability to effectively work cross-functionally

150

Area Manager, Operations Resume Examples & Samples

Ensure safe, efficient and reliable operation of the ESEIEH central processing facility and wells through the effective utilization and optimization of assets
Develop, adjust and implement the operations plan to ensure it delivers pilot technology testing through safe and efficient operation of the ESEIEH facility
Chair the operations integrated project team on behalf of the ESEIEH partners and represent operations on the weekly project technical committee meetings
Ensure adherence to the management of change process for all technical changes
Provide operations support to the development of the electromagnetically assisted solvent extraction (EASE) commercial facility
Actively drive results with respect to safety, quality, budget and schedule
Fully understand the requirements, duties and responsibilities of the relevant health and safety legislation
10 or more years of field operations or related experience in upgrading, refinery or the oil and gas industry
Applied sciences (engineering or geoscience) experience would be considered an asset
Post-secondary education such as a technology diploma or engineering degree is preferred
Computer proficiency, specifically in Microsoft Office and SAP
Ability to implement systems, procedures and standards required for excellent safety performance, reliability and integrity, and ensure they are executed in a highly disciplined manner
Ability to work collaboratively with diverse stakeholders, manage conflict and have strong decision making processes to optimize outcomes is key to success in this role
Ability to successfully work under tight deadlines

151

Manager, Operations Resume Examples & Samples

One to four years of work experience, ideally operational experience
Exceptional organizational skills, strong attention to detail, and love of logistics and support work
Exceptional customer service orientation and an ability to think three steps ahead

152

Manager, Operations Resume Examples & Samples

Works closely with Client Management Program Managers to assure that the Solution Center is in compliance with Client expectations and contractual and regulatory obligations
Effectively act as Liaison between with all internal and external customers to provide excellence in Customer Service
Maintain and monitor program profitability
Experience in management, coaching and development of teams greater than 50
Experience meeting or exceeding multiple SLAs for the program
Strong problem solving and decision making skills with the ability to effectively handle multiple priorities within a changing environment
Ability to apply Contact Center and Customer Service best practices

153

Manager Operations Resume Examples & Samples

A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in related field
Experience in venue and events operation, artist communication
Strong organizational/ project management skills with the ability to multitask and prioritize work load
Music industry and live music experience preferred

154

Manager Operations Resume Examples & Samples

Manages day-to-day operation of the Tiger Card Office, including training and supervision of staff; oversees privilege verification, identification, and photo processes. Oversee the supply inventory of cards, ribbons, laminate and supplies, submits purchase requisitions to maintain an adequate supply
Ensure appropriate financial controls established by Auxiliary Services are followed; Manages the collection of cash from cardholders, reconciliation of office and kiosk deposits, addition of money to student accounts, debits, and movement and returns of unused funds to cardholders
Prepares and runs financial and managerial reports, including monthly specialized usage reports, dealing with reconciliations of card activity and monthly on/off merchant reports. Review and upkeep of processes documentation for current and future stages of the card program. Manages the roll-out of new locations and communication to stakeholders
Provides insight to all operations utilizing the Tiger Card to develop and recommend program expansion and improvements within the unit and LSU Campuses. Documents policies and procedures for future stages of the program and reviews and updates existing policies and procedures
Provide expert advise and serve as the primary liaison to other departments who utilize card applications. Facilitates participation in the program and use of the Tiger Card by providing customer-oriented services and assistance to users. Participates in automation projects that increase productivity and efficiency of systems for customers
Functions as the first level of response to hardware and software trouble calls to include card readers, Point of Sale Registers, Camera, Card Printers, and card workstation with software as well as online card website
Minimum Qualifications: Bachelor's degree with two years of experience in an office setting. Knowledge of PC based and software applications

155

Manager Operations Improvement Resume Examples & Samples

Partners with Managers to analyze Productivity performance, develop and implement continuous improvement plans
Promotes MA, BU, Site, LOB and Driver benchmarks, assisting Managers in labor management planning (LMT)
Coordinates and coaches Operating Standards Guidelines (OSG) processes
Partners with others (Pricing, Sales etc.) to analyze route & customer profitability, coordinating appropriate corrective actions
Introduces and coaches fundamentals of Business Improvement Program (BIP), evaluating current operating processes and assisting with priority process improvements
Validates budget planning information; analyzing year-to-date data versus prior year and budget
Works directly with local management to ensure periodic route reviews, optimizing routes, identifying route reductions with +/- volume, re-routes and communicating changes and benchmarks to Route Managers, Route Auditors and drivers
Direct supervision of ________ full-time employees, including
Indirect supervision of ________ full-time employees
Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience
Experience: 7 years of relevant work experience, including 3 years as an Industrial Engineer/Project Manager in a logistics environment and/or 3 years in Operations or District management or related industry. (in addition to education requirement)
Ability to drive process culture change
Familiarity with IT logistic systems

156

Manager / Snr Manager, Operations Resume Examples & Samples

Operations Manager will have end to end responsibility for production, customer service, supply chain, manufacturing engineering, maintenance and business excellence for the Blending & Transfer (B&T) business unit
Candidate will be required to demonstrate strong leadership skills with hands-on cross functional skills, understanding and communication skills to develop and implement operational strategies and plans
Drive operations to deliver monthly, quarterly and yearly sales fulfillment and POR. The leader will need to maintain high request date service levels & fulfillment rates to customers, drive lower lead times, deliver on cost reduction programs, optimize productivity, improve safety and develop systems and processes to drive high levels of fulfillment to customers
Upgrade, maintain and improve the supply chain required to lower lead times, improve quality and drive speed through the supply chain. The Operations leaders must drive yearly cost reduction programs to keep the plant cost effective and the peggable products competitive in the market
Develop and implement performance measurement indicators to constantly improve the efficiency and productivity of manufacturing operations. Ensure that plans will enhance operating margins and have a positive impact on overall performance
Promote a culture of quality, safety, reliability, and customer satisfaction throughout operation and the company
Ensure that the plants operate optimally and smoothly. Facilitate the allocation of necessary tools and equipment, as well as employee training in order to promote the highest standards of quality
Recruit, train, develop, motivate and monitor the performance of employees for whom he/she is responsible
Through CIP, always strive to comply with ISO 9000/14000/18000 in everything we do every day; having Think-Customer in mind

157

Manager, Operations Resume Examples & Samples

Actively participates in the hiring process for new team members
Assesses the short and long-term human resource needs of the organization; while collaborating with Human Resources to attract and retain talented team members
Makes authoritative recommendations in such matters of discipline and terminations within area(s) of responsibility
Partners with Trainers to develop function-specific orientation and training programs for area personnel
Establishes standards for effective job performance and evaluates area(s) of responsibility according to such standards
Fosters the development and learning of supervisors and direct reports
Communicates clearly defined and concise expectations, giving appropriate feedback, coaching, and developmental opportunities
Delegates these responsibilities to supervisory personnel as appropriate
Formulates policy for area(s) of responsibility and secures appropriate approvals. Develops and administers procedures necessary to implement approved policy. Manages and provides leadership to supervisory staff and direct reports to ensure the delivery of efficient and effective levels of service
Participate in client meetings and/or regulatory audits. Obtain feedback on the performance of the work group and make appropriate adjustments to ensure client requirements are met
Investigate and appropriately address client inquiries, complaints and/or opportunities
Ensure compliance with regulatory agency guidelines and standards and implement any necessary procedural changes
Maintain the accuracy of client performance reports
Five years of progressively more responsible experience in management, preferably with expertise in workflow management
Ability to travel minimum of a 10%
Experience in mortgage servicing, customer service, retail banking, insurance processing or production driven environment
Experience with CFPB, Auditing and Compliance is a plus
Ability to multi-task and meet multiple goals and objectives
Demonstrated ability to analyze a situation, influence others, and negotiate a win-win
Demonstrated ability to be decisive and results-oriented with a high level of integrity
Ability to innovate and improve processes as needed
Strong time-management and organization skills
Must be flexible and enjoy working in a fast-paced environment
Bilingual (English/Spanish) is a plus

158

Manager Operations Resume Examples & Samples

Provides day to day oversight and guidance to meet operational objectives tied directly to content acquisition and distribution
Defines, proposes and executes all operational plans to ensure that all components, equipment, procedures and performance meet customer demand for extremely reliable functionality and service
Maintains RF, occasional resources, fiber IO connectivity databases and transport facilities
Bachelor's degree or equivalent, plus 5 years relevant experience in transmission/distribution engineering and methodology
Strong communication skills verbal and written
Strong proficiency in Visio and Excel
CCNA preferred
Multicast experience requested, not required

159

Value Stream Manager / Operations Manager Resume Examples & Samples

Implements strategic programs that improve labor efficiency, on-time delivery, continuous quality improvement, safety work place, and exceed customer requirements
Generates monthly reports to effectively communicate program contributions, lead-times, on-time delivery, continuous improvement efforts, and manufacturing issues and needs
Drives a corporate culture that focuses on facts, tangible results and behaviors
Provides input for selection of appropriate manufacturing equipment to ensure the most cost efficient solution is available within company budget guidelines
Maintains manufacturing staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities
Accomplishes staff results by communicating job goals and expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures
Produces products by establishing production planning systems; maintaining good manufacturing practices, enforcing quality standards, improving products and processes
Interfaces closely with Plant GM and Supply Chain Manager to effectively develop purchasing and logistical systems, inventory and production control requirements
Achieves financial objectives by establishing objectives; developing budgets; controlling costs, maximizing use of available assets
Provides leadership needed to ensure the product quality meets product specifications and criteria for all products shipped from the plant
Ensures efficient utilization of plant personnel and equipment to meet productivity and cost effectiveness in meeting the plants business goals from stated AOP
Leads a trained and motivated workforce capable of implementing and executing the business strategy
Works with all functional departments to actively pursue manufacturing excellence programs along with fostering a “one Plant” partnership with peers to achieve aligned goals
Develops and implements with Plant GM an annual operating plan including capital plan, cost down projects, production department budget, eliminating non-value, and defining Six Sigma & Kaizen profit improvement programs across the plant
Behaves continuously and consistently with desired Masonite Mprove values, and characteristics
Communicates and facilitates meetings effectively
Identifies and resolves issues skillfully and in a timely manner
Keeps abreast of emerging technology and industry practice
Bachelor’s Degree preferably in Mechanical Engineering or Operations
Minimum of 5-7 years’ experience of related experience in Manufacturing Management preferred
Experience, knowledge or trained in Six Sigma Lean Methodologies manufacturing
Six Sigma Lean GB certification highly desired or ability to obtain within 12 months

160

Manager, Operations Resume Examples & Samples

Leading teams through a time-sensitive project by structuring a performance improvement plan and managing the process through to completion
Developing findings and making strategic recommendations
Working with clients directly to implement strategic and operational recommendations
Hands on experience through consulting projects or engagement in several of the following areas within the Automotive Industry
Critical thinking skills
Ability to deliver time-pressured project on-time and on-quality
Flexible and creative thinking
Client relationship building
5-7 relevant years of work experience and previous professional consulting experience with a recognized consulting firm
Depth in a particular industry vertical a PLUS (e.g., industrial, business services, distribution, consumer goods and retail)

161

Snr.manager Operations Resume Examples & Samples

Expert level in org. wide -initiatives that deliver direct business impact WW
Strategizing and programme managing
Management skills are required for this position
Quality initiative skill - Six Sigma defect reduction techniques , BCP - Business continuity expertise skills
Extensive relevant operations (preferably including fraud) industry Experience
Proven experience across the domain of Risk Management & Fraud Clear understanding of phishing, malware, active content, social engineering, mule networks, fraud detection, fraud workflow tools, etc. Proven track record driving change and innovation
Proven ability to understand and manage complex systems
Strong ability to source and analyze data to drive business strategies and decisions
Coaching and leadership skills that bring out the best of the team
Candidate should possess a post -graduation degree in management degree from a Tier-1 or Tier-2 business school
10 to 12 years of experience in operations

162

Manager Operations Controlling Resume Examples & Samples

Supports financial planning and analysis leadership for the Automotive EMEA business unit working with 25+ sites across EMEA to drive critical analysis and understanding of the financial performance
Prepares financial and business related analysis and research in such areas as financial and expense performance, cost of sales, cash flow forecasting, working capital and head count
Prepares consolidated forecasts and budgets and analyzes trends in revenue, expense and other related areas identifying business inefficiencies and potential areas of improvement, with recommendations for actions
Supervise, develop, and standardize reporting processes. Increases productivity by enabling automation steps; eliminating duplications; coordinating information requirements. Focus on continuous process improvements & simplification
Provides information to management by assembling and summarizing data; preparing reports; making presentations of findings, analyses, and recommendations
Navigates efficiently and accurately the Company’s systems, including financial systems (SAP, COGNOS/BPC; Oracle HP) to accomplish above
Prepare and deliver consolidated financial information related with all plant performances, including standard costs and hourly rates, cost improvements, in compliance with TE Financial manual policies and practices
Foster a spirit of talent development within the EMEA finance team
Material cost analysis and tracking for all plants
Forecasting, budget planning, and variance analysis for all plants
Performing cost center control, including cost centre accounting, cost savings review and tracking
Tracking and reporting of KPI’s with corrective actions initiated and follow-up, as needed
Provide service and support in terms of analysis and numbers for all the departments (e.g. conversion cost, productivity, TEOA)
Ensure compliance with US GAAP, local GAAP and company policies
Proactively communicate with EMEA Management in a transparent manner
Drive EMEA wide TEOA Finance initiatives
Provide analysis of the financial impact of decisions made in all plants, such as make or buy decision support, or post transactional analyses
Coach the local plant controlling departments and the management teams in terms of financial issues, the forecast process, and be first contact point for financial issues
Provide analysis and information to the local plant teams to drive progress and improvements in all areas
Tool shop reporting and analysis, and capitalization of tooling projects
Active EMEA management support
Process optimization in indirect areas
University degree in finance, accounting, or business management. Internationally recognized accounting qualification (CPA, ACA, or ACMA) is a plus
8+ years’ experience in Controlling and Finance assignments of increasing responsibility, including manufacturing finance experience related to budgeting, forecasting processes and consolidation
Proven track record of partnering with business functional leaders
Prior experience in a standard cost manufacturing environment
Prior work experience within an international organization is a plus
Understanding of manufacturing organizations, manufacturing budgeting, forecasting processes and functional expenses
Natural curiosity about business operations and processes
Demonstrated ability to build and manage high-performing teams as well as to develop direct reports and other team members
Positive and energetic approach with a ‘can do’ attitude and an open personality
Accurate, systematic, and independent work style
Comprehensive understanding of U.S. GAAP and IFRS
Knowledge of SAP, COGNOS/BPC or similar
Advanced user of Microsoft Excel, Microsoft PowerPoint and data consolidation tools
Strong problem solving, strategic thinking, and analytical skills. Able to link financial results to operational performance drivers, generate alternatives and drive positive change
Excellent interpersonal and communication skills. Ability to communicate complex business issues in a clear/concise manner
Ability to form successful working relationships quickly at all levels
Comfortable to work in a fast-paced, international matrix organisation
Ability to act comfortable around higher management
Culturally sensitive with international experience a plus

163

Assistant Manager Operations Resume Examples & Samples

Customer Service – Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Ensures the team follows core standards for the sales floor, fitting rooms, and checkout in order to deliver a consistent experience with the customer
Sales – Drives the planning and execution of sales events. Supports omnichannel initiatives. Drives credit card acquisition. Reviews results and business trends to quickly identify and address areas of opportunity
Merchandising & Visual Execution – Owns the floor-set process as well as the merchandising and core standards. Actively walks the floor and strategizes with team to plan and execute all merchandising and visual elements
Team Development – Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues, and partners with the General Manager on succession planning for the store
Performance Standards – Consistently meets established performance standards; including but not limited to: product and service sales, customer service, profit, productivity, and attendance

164

Manager, Operations Resume Examples & Samples

Bachelor's Degree n Aviation Management or equivalent preferred
5-7 years experience in FBO operation including maintenance of various types of aircraft, aircraft fueling and deicing
Experience in supervising others
Working knowledge of all applicable FAA, OSHA, local airport authority, environmental, manufacturers', airline specific, and safety regulations and requirements
Will use computer and standard office machines regularly
Must be able to read and comprehend FAA regulations, company policies and procedures, aircraft manufacturers' repair station manuals and updates
Must be able to safely and effectively operate required equipment

165

Manager, Operations Resume Examples & Samples

Ensure that Shift(s) objectives are achieved while reliably supplying quality product at a competitive cost consistent with Merck, Regulatory Agency, and State and Local code requirements for quality, good manufacturing practices (GMP), equal employment opportunity, finances, labor, employee, environment and safety
Tactical and strategic Shift(s) management, including collaboration with indirect staff
Minimum (4) years’ experience in a functional area, such as Operations, Quality, Technical Operations, Technology, Engineering, Maintenance, and/or Supply Chain

166

Manager.operations Resume Examples & Samples

6-8 years of related program management experience
Solid stakeholder management skills – active listening skills and ability to seek input and implement feedback in a cross-functional environment and diverse environment
Strong problem solving, decision-making and influencing skills
Ability to be effective in a dynamic and ambiguous environment
Excellent oral and written communication skills to effectively interact with internal and external stakeholders
Exceptional negotiation and conflict resolution skills
Dynamic and "out-of-the-box" thinking with strong appreciation for what-if scenarios
Self-starter with a desire to learn, innovate and deliver as a true team player along with an ability to multitask
Thrive in an environment with an agenda for change, growth, innovation, and entrepreneurial behavior. Can demonstrate the ability to operate continually at an “up-tempo” pace in a dynamic, fast moving culture
Initiation and Planning: Initiate project/release by facilitating PLM and Engineering in feature scoping and incorporating learnings from Post Project Assessment Ensure that the EC planning meets the quality bar. Review HC planning for conflicts/sharp drops
CapEx/OpEx: Ensure that actual CapEx and OpEx are meet the planned quarterly budget
Risk Management: Identify risks to program success and create mitigation plans, follow them through execution and ensure Change Management process for changes made after EC
Communication: Maintain a program webpage which links to all feature webpages and is a central portal for all release info
Cross Functional Management: Manage integration, interdependencies, and alignment of projects and work within and across functions as required. Make and ensure decisions to optimize effectiveness and drive goal achievement
Schedule Management: Front load key modules/milestones to facilitate planned buffer for commit schedule fidelity. Evaluate program progress and results against success metrics
Teamwork: Manage cross functional team relationships and engage people to take action and make decisions aimed at keeping projects on track
Execution: Driving the CC/EC/DC checkpoint reviews/ Deep-Dives/ other key milestones and weekly core team meetings. Monitor quality metrics
Process Engineering/Innovation: Create efficient processes and metrics. Use a systematic approach to gather information and extract relevant data for executive updates in Core Team/Ops Reviews
Closeout: Conduct Post Project Assessment and drive improvement of future projects

167

Manager, Operations Resume Examples & Samples

Lead the organization as part of the Gilbert SMF Operations Directorate within the Orbital ATK SSG Technical Operations organization - including all manufacturing and planning personnel and associated infrastructural and operational resources (e.g. tools etc). The Candidate should possess strong personal drive and conviction to develop and implement a clearly articulated and actionable management blueprint for the manufacturing organization consistent with Orbital ATK, SSG and the Operations Directorate Vision and Mission
A Bachelor’s Degree (BA/BS) and 10 or more years of related experience is required
5 years of experience as a Functional Manager with personnel management skillsets and experience (e.g. performing personnel evaluations, timecard approvals, career development counseling, employee coaching/mentoring etc)
Experience with NASA and US/International aerospace manufacturing requirements and standards
Experience developing mfg. work packages and budgets, BOE's, and technical write-ups

168

Manager Operations Resume Examples & Samples

Establishes and maintains relationship with the Federal Aviation Administration (FAA) and the Flight Standards District Office (FSDO) and acts as the primary point of contact
Supports the Director of Operations in providing regulatory expertise and oversight of all applicable regulatory affairs
Provides cross-functional support and subject matter expertise with regards to operational theaters both domestic and international
As the Director of Operation’s deputy, represent the Director of Operations in their absence
Oversees the airline’s Operations Specifications
Facilitates resolution of Air Carrier Certificate actions
Acts as the departmental leader for maintenance of the Air Transport Oversight System (ATOS), Safety Assurance System (SAS) and Safety Management System (SMS)
Oversee Flight Operations Manual, Information Notices, Coordination of Jeppesen Manuals, and Airport Briefing Guide Coordination and other pertinent manuals as needed
Liaison to Flight Standards, System Operations, Dispatch, Operations Engineering and Technical Operations
Resolves Flight Crew Irregularity Reports (FCIR) technical issues in coordination with Fleet Captains
Manage Required Navigation Program (RNP) and approval process
Maintain E190 and A320 Flight Management System (FMS) Navigation Databases
Resolve E190 and A320 navigation and technical matters
Primary point of contact for Instrument and Visual procedure design
High School Diploma or General Education (GED) Diploma
Five (5) years’ experience with a Part 121air-carrier or Federal Aviation Administration
Two (2) years’ leadership experience managing people and programs
Experienced in managing programs such as FAA/Regulatory Compliance, Operations Specifications, Certificate Actions, Domestic & International Flight Operations, ETOPS, etc
Ability to create and deliver various presentations used in reporting to senior leadership
Program and project management skills with the ability to optimize time management skills required to manage multiple responsibilities at one time
Knowledge of SharePoint, Microsoft Office, Web Ops and other relevant software tools
Ability to handle confidential information with professionalism and diplomacy
Available for domestic and international travel (40%)
Valid Passport with the ability to travel in and out of the United States
Pass a ten (10) year background check, pre-employment drug test and criminal history records check (when applicable)
Legally eligible to work in the country in which the position is located
Bachelor’s Degree in Aviation Management, Business or relevant field
Certification in Project Management
Experience with Navigation Database Management
Experience with Instrument and Visual Procedure design
Hold an FAA Airman Certificate (ATP, Dispatcher, A&P, etc.)
Must possess the ability to interact across functional areas while maintaining political sensitivity as either a team leader or team contributor as applicable. Also able to interface with regulatory oversight organizations such as FAA, DOD, OSHA, Etc
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

169

Manager, Operations Resume Examples & Samples

Effectively lead a team responsible for Healthcare claims negotiation
Meets daily/monthly production and quality targets
Maintains an exemplary level of accuracy in all work
Handles provider complaints: Analyzing the situation, transcribing the call and creating a corrective course of action
Communicates effectively and timely with upstream functional areas to resolve issues
Reviews team performance based on Historical Data and Quality Scores generated by MIS and QA departments
Review documentation entered by subordinates in order to maintain data quality
Minimizes absenteeism and controls attrition within the team by creating the right environment for them to work in
Liaison between support function and Operations to ensure smooth functioning of day-to-day activities
Takes part in regular calibration calls along with colleagues, QCAs and on site managers to ensure parity and compliance on process knowledge
Responsible for data management in terms of dashboards and sending reports to clients
Keeping a tab on Login Hrs, Productive Time and ensure adherence to the standards set by the client
Organizes continuous feedback sessions for the team to sensitize them towards important quality parameters
Audit recorded calls as per an audit plan and work with the Team for reduction of defects in the production cycle
Assists and leads the team in the modification of process guidelines or other materials associated with new functionality and/or reports
Acquire knowledge of medical claim processing in general for better understanding of the negotiation process
Works collaboratively to achieve results

170

Engagement Manager Operations Resume Examples & Samples

Is able to clearly articulate the value proposition for Business Intelligence in a business context
Minimum 7-10 years’ experience in a senior role within Business Intelligence from a large complex international organization
Documented ability of delivering above customer expectations
A sincere interest in working with and supporting the business in driving value from data
Excellent communication and interpersonal skills, strong integrity and a humble personality that goes well with people at all levels in a global organization

171

Manager Operations Resume Examples & Samples

Manage daily production operations through the Production Manager, Production Supervisors and/or production teams to maximize production inefficiencies. This includes the volume of product produced, run rates, raw material utilization, yield loss, downtime, and slowdown while producing high quality product in a safe manner. Ensure that manufacturing / safety standards and expectations are in place, routinely communicated, clearly understood and consistently met
Manage daily maintenance operations through the Maintenance Manager, Maintenance Supervisor, and Maintenance Coordinator. Establish work practices that optimize machine availability while balancing costs. Establish and implement best practices including preventative measures that continuously improve machine performance. Approve all purchases of storeroom parts and maintenance services
Meet daily production schedule and requirements. Work jointly with logistics operations to ensure appropriate inventory mix is available, while balancing both production efficiency and raw material demands
Develop, implement and track compliance to production and maintenance department expense budgets. Control key cost elements to ensure achievement of budget spending goals. Guide both production and maintenance supervision to achieve a balance between production needs, machine reliability and overall repair cost
Ensure that production crews and maintenance techs are well trained, involved and committed to meeting production, quality and safety requirements. Assure that equipment and machinery complies with all outside regulatory agency requirements and that employees are adequately protected against safety hazards and that the plant is operated within environmental permit requirements
Provide leadership and direction to the production and maintenance departments. Responsible for maintaining an environment for good employee relations to prevent any union organizing attempts. Work closely with human resources and supervisors to ensure appropriate staffing is maintained. Participate in hiring process to ensure we staff motivated team members. Ability to effectively communicate the Bonus Plan to all employees to maximize participation and impact on performance
Manage production and maintenance department efforts supporting capital projects. Work with the Engineering Manager and Project Engineers to define plant needs for capital projects. Manage production team efforts to perform raw material and other process trials in conjunction with Technical department

172

Manager, Operations Resume Examples & Samples

This is a part time position, not to exceed 25 hours per week with the exception for flight disruption or irregularities. Located at the Incheon International Airport, South Korea
Oversees the daily operation under the direction of the Senior Director ensuring that service standards are exceeded. Demonstrates by example exceptional customer service. Will act as supervisor for the counter, gate, ramp and low control areas
Provides management support to internal customers and vendors and serves as HA representative in matters where intervention is required to ensure service standards are exceeded (during the operation) All concerns will be reported to the regional manager for escalation
Actively communicates the goals and objectives of the division/company
Professional development, and other related duties as assigned
Serve as company liason between government and community agencies/organizations

173

Manager, Operations Resume Examples & Samples

Plans, conducts and directs work on complex projects/programs necessitating the origination and application of new and unique approaches
Advises management in long-range planning for areas of specialization
Responsible for managing and oversight of training and reference materials including content, work instructions, and tools necessary for associates consumption
Identify, implement, participate, and lead process improvement initiatives
5+ years of experience in a related field based on operational area is required
2+ years experience in leading/supervising others is required
Previous experience in a healthcare environment is preferred
Experience in the areas of customer service and Call Center management at the leadership level, and a deep understanding of interrelationships between Call Center, Health Services, Provider Relations, Sales, Vendors, and Claims and their impact on the success of the health plan as a whole is required
6 months of experience in Project management is preferred
Ability to lead/manage others
Knowledge of call center planning and the ability to create and implement a capacity plan that meets goals
Understanding of managed care and its place in the health care industry
Knowledge of modern call center systems and ability to utilize them to their maximum potential
In-Depth functional knowledge and broad multi-functional knowledge
Ability to drive multiple projects

174

Section Manager, Operations Resume Examples & Samples

Ensure proper communications dissemination to all affected areas within area of responsibility – Department Manager, Process Liaison, Associates, Internal and External Clients
Coordinates the selection, development, and leadership qualities of skilled and motivated servicing professionals assisting in their career growth by empowering them to assume ownership of their team
Motivate and reinforce the team culture through effective communication
Serve as a role model by demonstrating the desired behaviors of fully involved work team members and leaders
Coach the teams to identify risk, trends and seek and implement solutions for service exceptions
Ensure through role model behavior, coaching/training that we “follow through” in a consistent and timely manner
Act as a buffer to outside influences that could prove detrimental to team effectiveness
Assures timely implementation of new bank policies and procedures ensuring that the team has addressed all pertinent issues, including training
Ensure that cross-site approval has been received for all policy/procedural changes
Assist team in maintaining quality and quantity of production while working within the approved budget
Provides for individual and team growth through the practice of the bank’s personnel policies and positive coaching techniques
Acts as a consultant to team(s) regarding business and personal issues
College graduate or equivalent work experience
Advanced PC skills and ability to use MS Office (Word, Excel)
Regulatory compliance knowledge with respect to consumer loan requirements
Understanding of loan accounting systems
Knowledge of consumer credit policies and products
Able to read and interpret legal documents

175

Assistant Manager Operations Resume Examples & Samples

Customer Service - Models and holds team accountable for outstanding customer service. Engages associates and customers to facilitate/deliver an enriching customer experience
Sales – Reviews targeted sales and expense tools to quickly identify and prioritize areas of opportunity; sets team direction to maximize sales and deliver profitability targets. Actively participates in peer group discussions to identify trends and/or barriers to business performance
Team Development – Actively walks the floor and coaches in the moment to enhance each leader’s ability to execute as well as develop their own respective teams. Understands the strengths and opportunities of each direct report and frequently conducts coaching conversations
Team Recognition and Motivation – Proactively identifies the most effective ways to recognize associates that achieve superior performance and motivates them to deliver on the company strategy
Specialty Businesses – Leads the Salon Manager and/or Beauty Manager and engages those associates to deliver on client service, sales, and profit metrics
Performance Standards – Consistently meets established performance standards, including but not limited to product and service sales, customer services, profit, productivity, and attendance
Education – Bachelor degree or equivalent work experience

176

Manager Operations Resume Examples & Samples

Plan standardised tactical sales performance campaigns, aligned to the function’s marketing activity
Based on a received campaign brief, assess the requirement from the customer management team for new campaigns to understand the feasibility and impact of new customer campaigns
Document the aim and scope of each campaign to ensure that it is clearly understood by all stakeholders
Recommend the most appropriate channel (e.g. telephone, email, SMS) for the execution of the campaign based on a detailed assessment of the impact on the people and technology and the objectives of the campaign
Ensure that the operational management teams are thoroughly briefed prior to the commencement of new sales campaigns. Ensure that their concerns are adequately addressed
Analyse and interpret sales & service performance and identify opportunities to close performance gaps via campaigns
Initiate campaigns in support of achieving business objectives
Identify proactive triggers in support of high-impact, revenue-generating campaigns to support the business growth objectives of the business
Implement and manage sales campaigns in collaboration with stakeholders
Assess a data feasibility study by compiling and submitting an IM (Information
Management) request to GIS (Group Information Services) in order to ensure enough data is available for the particular campaign requirement received
Determine campaign structure (e.g. e-mail elements, sms), budget availability, capacity capacity, digital, systems support, by liaising with internal and external suppliers in order to ensure successful campaign implementation
Conduct internal and external analysis to pick up trends and best practice in terms of evaluation instruments to analyse the effectiveness of the campaign in terms of utilisation of resources, customer take-up and whether campaign-specific targets have been met
Oversee the development and implementation of appropriate measurement tools for
Tactical sales performance campaigns
Manage the system and technical campaign requirements related to new campaigns by participating in the projects and providing the required input related to system development, configuration and technical considerations
Identify the system, technical and data requirements by analysing the campaign scripts
Provide the necessary system, technical and data requirements to enable the Business Analyst to create the relevant business documentation
Campaign Management
Market Segments
Delivery Channels
Ability to Execute
Understanding Strategies

177

Manager, Operations Innovation Resume Examples & Samples

Leads implementation of large-scale business improvement programs
Develops and executes change management strategies and tactical plans to help individuals adopt change and modify behavior consistent with intent of change initiatives
Collaborates across functional lanes on process improvement projects
Masterfully articulates the "Why?" behind change programs to help create a shared vision
10-50% Travel may be required

178

Manager, Operations Resume Examples & Samples

Create, control and deliver the non-payroll expense plans for the entire location
Oversee the banking; sales audit, accounts payable, petty cash and cash float management functions
Manage Alterations workrooms to minimize payroll expense while maximizing service delivery
Manage the timely and efficient movement of merchandise and supplies into and out of the store
Control all record-keeping to account for every unit received or shipped
Manage all inter-store transfers to ship within 48-hour turn-around
Manage 24 hour door-to-floor receiving standard for new merchandise
Ensure all goods processed for the floor according to standard
Oversee timely and cost-effective ordering of store supplies
Deliver accurate, complete inventory counts
Manage and negotiate store contracts as appropriate including HVAC, elevator, escalator, fire equipment etc
Maintain cleanliness of store through management of in-house or contract
Housekeeping service
Manage store communications systems including POS, PC, Telephone and Fax equipment
Create Personal Performance Plan, leading by example
Assist in building and retaining high performing Administrative, Customer Service, Shipping & Receiving, Alterations, Maintenance and Housekeeping teams that are capable of delivering the work to meet performance goals
Drive business improvements and champion systems and process change
Comply with all Health & Safety policies and requirements
Post-Secondary desired in business management or logistics
3-5 years experience in similar capacity

179

Manager, Operations Resume Examples & Samples

Develop Efficient, Integrated, and Executable plans that enable UA to make Great Product and win at the shelf with our Customers
Operationalize strategic objectives of the organization
Manage the creation, alignment, and communication of seasonal Product Calendars
Shepherd and protect critical mesh-points in the calendar, enabling execution
Ensure new processes are continuously implemented & enforced
Work with Performance Management and functional SMEs to understand progress to the plan
Be the headlights. Ensure information and upcoming steps are understood and actionable by the teams. Working across function to coordinate detailed activity (steps between the steps)
Communicate upcoming processes and steps to functions via reliable and repeatable forums (PODS, POD 2.0, APAC, WATS.)
Ability to communication across levels of the organization
Ability to visually represent and communicate process
Process evaluation and design
Consensus building and decision making
Broad knowledge base of Under Armour (or other brand/manufacturer) basic processes
Network and relationship building
Previous experience in retail industry (Product, Development, Merchandising, or Planning) required
6-8 years work experience in a high-growth dynamic operating environment, with 3-4 years in operational and/or technical project management roles
3+ years management experience leading a small team a plus

180

Manager, Operations Evaluation Resume Examples & Samples

Lead performance analysis within the railroad's Operating Department
Identify systemic operational problems and critical issues
Develop alternatives to current operations increasing service reliability, asset utilization, and productivity
Guide the development of new operating processes/practices, technical solutions, and investment decisions
Lead and manage cross-functional teams with other internal departments, regional operations and within Network Planning to develop action plans to improve service performance and productivity
Manage the evaluation of proposed and/or implemented transportation/operational changes to service reliability, capacity, and efficiency
Develop and produce analyses and presentations for use by senior management
Communicate, present and consult with others regarding recommendations, products and capabilities
Guide, coach, and help develop personnel
A Bachelor's Degree preferably in Business, Economics, Finance, Transportation, Decision Sciences, Operations Research and/or Engineering

181

Manager Operations Resume Examples & Samples

Have a hands-on approach to oversee/optimize agency performance through in-depth analysis on effectiveness of collections, key process indicators and collector level effectiveness
Lead a performance analyst based in the UK
Provide thought leadership, drive initiatives and grow agencies market share, maximizing returns through best-in-class collection economics
Understand key drivers in performance, optimal settings for the key drivers, motivation behind actions/operational levers and impacts to results
Ensure that the partner is audit ready 24/7 and drive compliance to regulatory and AXP requirements
Support Team in Conducting regular site visits and telephonic reviews of performance, governance and collection initiatives and document daily, weekly, monthly engagement actions with partners and management
Collaborating with agencies and internal partners for timely completion of all Global Collections Oversight reviews / Internal Audit/ TSM - 3rd party security / GSM / Technology audits and remediation of findings
Oversee Training of partners and collectors -Engage with partners in hiring, training and developing talent
Carry a small business owner mind-set working with a strong sense of urgency and purpose in the execution of treatment/solutions
Partner with agencies to identify opportunities / root cause, deliver and monitor solutions to improve overall performance / governance
Implement and maximize the usage of collection treatment tools/strategies
Leverage best practices across the network through learning from /sharing successes among other agencies and with proprietary sites
Develop and maintain positive working relationships and collaborate with teams within GCN as well as other business unit’s i.e. Risk management, GCO, Compliance, Global Supply Management in EMEA to ensure achievement of mutual goals
Self-directed and passionate about driving results with deep experience in credit / collections operations. Preferably, experienced in managing 3rd party vendors
Strong thought leadership with proven ability to drive innovation and change
Excellent analytical and problem solving skills - to gain insight and take action from analyzing data
Ability to partner, direct, and drive results with agencies
Ability to lead, influence, and contribute at various levels of the business
Strong verbal, written and inter-personal communication skills to maintain strong relationships within the business and with agencies
Proven ability to successfully multitask and constantly juggle priorities
Experience in people Leadership an advantage

182

Manager Operations Consultants Resume Examples & Samples

BDegree or an NQF level 6 equivalent
Project management certificate (preferred / advantage)
5 years Banking Experience
Minimum 2 years operations and risk experience
Line management experience – managing specialists
Business Analysis experience (Preferred / Advantage)
Absa Systems (FBSS, BDP, SPMS, CCP, MDT, ESS) and MS Office (Word, Excel, PowerPoint and outlook) – Expert
Relationship Building Skills (Advanced)
Information Security & Fraud Awareness (Advanced)
Administrative and document management skills (Advanced)

183

Associate Manager, Operations Resume Examples & Samples

Maintain effective general and preventive maintenance programs, including the implementation and management of the MicroMain system
Work effectively with the National Operations Director to implement Corporate programs
Monitor all tenant, landlord construction as well as legal tracking
Monitor all center-contracted services and vendor supplies- in particular, monitor emergency and “off hours” work (snow removal, flooding, power outages, etc.)
Obtain bids and prepare work orders
Participate in GGP’s sustainability efforts
Work with (Senior) Operations Manager to supervise and administer all GGP maintenance employees to insure maximum performance and compliance with all GGP policies and procedures
Work with (Senior) Operations Manager to identify and resolve Human Capital issues in conjunction with GGP policies and under direction of GM
Prepare documentation for the expense portion of the quarterly forecast/business plan
Work with Accounting team to insure timely payment of invoices
Conduct operational audits with (Senior) Operations Manager and ensure processes are in compliance with corporate policy
Prepare back-up information for operational reports for regional/corporate managers
Assist with marketing related events and promotions as needed
Work effectively with the (Group) Business Development Representative to help implement the specialty leasing program to maximize income
Help maintain all State and Federal required reports and safety documentation
Assist with recording asset inventory and property purchases
Work with (Senior) Operations Manager to implement Risk Management and Emergency Planning procedures
Maintain building systems and technical systems (i.e., computers and peripherals)
Work with (Senior) Operations Manager to understand utility rate structures as well as analyze and monitor utility consumption
Participate in Manager On Duty rotation
Other duties as required

184

Manager Operations Resume Examples & Samples

Minimum of 1 year of experience within management with a focus on coaching and engagement accountabilities
Call Center and Insurance experience a plus
Proven track record of delivering strong results over time
Ability to foster a high performing team environment
Possesses strong interpersonal skills and influencing abilities
Ability to communicate across small and large groups
Readily able to adapt and lead others through change
Good organizing, planning, time management and delegation skills
Ability and desire to coach and mentor others
Likes working with others and in a team environment
Ability to work in a structured environment
Good business acumen and professional demeanor
Work hours M-F 8:30am- 5:00pm, Saturdays 730am-300pm. Requirements include working 1 Saturdays per month with a weekly comp day given. Flexibility to adjust work hours based on business need

185

Assistant Manager Operations Resume Examples & Samples

Responsible for ensuring all daily work assignments are completed properly and safely by the Foremen/Chief Supervisors and hourly union labor you supervise
Responsible for directing the Foreman/Chief Supervisors in their daily work assignments to minimize labor cost and maximize terminal efficiency
Responsible for determining and ordering appropriate labor, including additional labor as you deem necessary and as business needs require
Permitted to hire and schedule competent labor and direct the labor workforce in the performance of their daily work assignments
Responsible for monitoring the arrival times of all labor, authorizing any necessary overtime, ensuring that labor is properly identified on all payroll records and ensuring that any and all appropriate payroll adjustments are made for labor based on their actual hours of work
Responsible for determining necessary terminal equipment requirements and other Managers as you see fit and directing the labor working in the grounding operation in order to maximize terminal yard space, secure required chassis and improve vessel productivity
Expected to use your independent judgment and discretion in making important operational decisions. i.e.: shift an operating unit from task to task such as flip line to break bulk, move Transtainers from delivering imports to grounding exports, shift an operating vessel gang from one vessel to another, shift an operating rail unit from discharge to load back and assign or reassign gate clerks between functions. Your decisions should be guided by business needs with the goal of improving overall terminal operations by maximizing labor efficiency and minimizing terminal turn-time
Responsible for the development and execution of operating plans throughout the terminal facility
Responsible for and have the authority and discretion to carry out discipline of the labor you supervise, including Foremen/Chief Supervisors and hourly-paid union labor - you have the authority and are expected to warn, cite, replace or fire labor that is not carrying out assigned work as instructed or in a proper or safe manner
Expected and required to direct the I.L.A. Foremen/Chief Supervisors to take appropriate action to achieve efficient and safe operations within the terminal facility, including directing the I.L.A. Foremen/Chief Supervisors to warn, replace or discipline rank and file I.L.A. labor as you deem appropriate
Expected to issue appropriate discipline to I.L.A. Foremen/Chief Supervisors whenever necessary. For purposes of administering discipline and warning, citing, replacing and/or firing labor
Required to become familiar with and utilize the applicable labor agreements and grievance adjustment procedures
Responsible for handling any grievances that are brought to your attention in an expeditious manner, and you should obtain all relevant facts and use independent judgment and discretion in adjusting any grievance
You have authority and discretion to determine and implement an appropriate resolution to resolve a grievance, such as hiring additional labor or paying for time in lieu thereof
You have the authority to work with another member of the Management Team of any other part of the APM terminal operation to cooperatively address and resolve the grievance

186

Manager, Operations Resume Examples & Samples

Motivate and coach staff to ensure that all Key Performance Indicators and service metrics, such as quality, productivity and customer satisfaction performance standards, are achieved
Recommend, develop, and establish the performance metrics, operating procedures, controls and goals
Communicate changes, updates and outstanding global issues to their team
Personally sets the leadership and management example for the standard of excellence in reaching the organization’s goal of becoming a best-in-class customer service
Ensure that the product knowledge and skill levels of the Team members are kept current with new technologies, services and changes to the existing environment
Provide ongoing coaching and feedback and recommends training and development plans to ensure management and employee development, consistent with the promotional opportunities available and individual employee career objectives
Adherence to security policies and procedures

187

Manager, Operations UAL Resume Examples & Samples

Drive Sports Fashion initiatives to ensure alignment of strategy and projects
Seek out operational opportunities across the team, and provide input on solutions from ideation to execution
Support the Operations team with tools and projects as assigned by Sports Fashion Operations lead
5+ years of related experience in merchandising, operations or role
Strong organizing skills
Ability to work independently and cooperatively with diverse group

188

Manager, Operations UAS Resume Examples & Samples

Responsible for supporting the overall business, operations and functions within Sports Fashion
Manage critical business needs and processes across the Sports Fashion team, as well as, manage the operations of our vendor and supplier groups
Build and maintain relationships with internal and external key partners
Maintain and provide updates as it relates to operational excellence across the team. i.e calendar management, KPIs, key meetings and milestones
Ensure Under Armour standards and objective are being met
Own the performance of managed vendors
Bachelor’s degree in Business or Merchandising
Results orientated
Ability to manage multiple projects on various levels with different and converging timelines
Strong Word, Excel and Powerpoint knowledge
Experience working in SAP is preferred

189

Associate Manager, Operations Resume Examples & Samples

Required experience: 3+ years of experience in Transportation, supply chain, or logistics
Required mastered skills: MS-Excel, MS-PowerPoint
Managing multiple projects at once while ensuring deadlines are met and data output is accurate
Champion ideas and influencing organizations in order to ensure ideas are executed, especially in scenarios where direct authority is absent
Communicating complex concepts in easy-to-understand terminology
Communication with multiple levels of an organization, including senior management and cross-functional groups
Bachelor’s degree in supply chain, business, engineering, mathematics, economics, operations research, or statistics

190

Manager, Operations Resume Examples & Samples

Manage day-to-day inbound warehouse operations, including: trailer management, unloading, check-in, put-away and location maintenance
Analyzes operational performance through direct observation, interpretation of reports and collaboration with others
Determines opportunities for improvement of key metrics and executes action plans to achieve results
Responsible for supervisory and employee population development, training, coaching, counseling and performance appraisals
Must be flexible with work schedule to be a visible leader and maximize employee interactions for a multi-shift distribution operations
High school diploma required degree preferred
Ensures employees operate within guidelines
Interacts with subordinates, peer customers and suppliers at various management levels may interact with senior management
Gains consensus from various parties involved

191

Manager, Operations Resume Examples & Samples

Manage and develop manufacturing systems that increase productivity, quality and lower costs
Facilitate, educate, motivate, coach, counsel and guide the manufacturing group to ensure that they have the ability to deliver results
Develop and implement a process for continuous improvement
Manage the labor relations issues that impact the operation
Develop a vision of an effective work system and develop a plan to move the workforce in the direction of the vision
Oversee the production scheduling and training functions
Ensure the essential business information is clearly communicated and understood by all members of operation
Track recurring downtime issues and drive for resolution at the root cause level
Work in unison with other functions to ensure that services, goods, materials and ingredients for the operation are delivered in a timely manner
Ensure the operation meets safety, sanitation and quality standards
Provide a credible sounding board and counterbalance to the Plant Manager when exploring and discussing alternatives, concepts, ideas, etc

192

Manager, Operations Resume Examples & Samples

Manage the team on a daily operational basis; including setting their objectives, performing monthly reviews and end of year appraisals
Identify support problem areas and resolve where possible in a timely manner ensuring that appropriate staff and customers are kept informed
Engage in the decision process of client change requests approval with change manager and agree resources which will execute
Produce training/development plans for direct reports and organize monthly reviews of these plans
Act as Incident/Crisis Manager as required during outage situations
Work with Customers to resolve issues in a timely manner as planned by Customer Account Manager, Engineering and Client Services Partners
Daily review of open cases and escalate any issues to Senior Management
Production of team weekly report
Review the team handover meetings to next team
Manage team to ensure achievement of Client Services KPIs
Build good relationships with peer managers and their teams as well as CenturyLink clients through appropriate communication and team working
Ensure procedures are adhered to at all times
Previous experience managing a technical teams
Bachelor’s Degree in related field or equivalent work experience
Effective meeting skills
Strong and Effective communication skills
ITIL accreditation
Demonstrable technical skills
Background in Storage and Backup Technologies

193

Manager Operations Resume Examples & Samples

Manages all stations, pipelines, and personnel to ensure safe and efficient operations across a broad geographical area to include Tennessee and Mississippi
Oversees functions related to outside contractors operating on company property or in company Right-of-Way areas in order to protect company interests
Oversees pipeline and station operations to achieve goals within budgeted funds and available personnel
Plans and organizes workloads and staff assignments, reviews progress, directs changes in priorities and schedules as needed to assure work is completed in an efficient and timely manner
Participates in the selection/promotion of staff, salary change considerations, and disciplinary matters. Conducts performance evaluations
Coordinates safety and emergency response, and new hire orientation training and programs
Develops short and long-range plans, goals and objectives for the area operation
Coordinates with other departments, governmental agencies, and customers
Manages projects within assigned area of responsibility
Ensures compliance with all applicable local, state, and federal regulations affecting pipeline system operations
Reviews contracts pertaining to work around company facilities to ensure company property is protected. Includes screening and reviewing leases, foreign crossing permits, highway expansion, or any Right-of-Way intrusion
Coordinates company response relating to actions of outside contractors which includes site inspection, markup of as-built drawings, and confirmation of scope of work to be completed
Oversees inspections of station and pipeline facilities for compliance with maintenance, housekeeping, environmental, regulatory and safety requirements
Oversees general pipeline system maintenance and DOT and Environmental compliance activities within the area of responsibility
A minimum of 10 years, well-rounded experience in pipeline system operations, maintenance and/or engineering is highly desirable. Effective use of time management is of key importance in order to properly identify priorities and to ensure that all job requirements are satisfied
Proficiency with computer applications, including Microsoft Excel, Word, Project and Outlook
Must be self-motivated and capable of working with minimal supervision and/or direction
Must be flexible and able to work effectively in a team environment and consistently maintain a professional and respectful demeanor/attitude with co-workers, clients, customers, vendors, and regulatory agencies
Management and supervisory principles and practices
Gas pipeline system operations and maintenance
Regulatory requirements for operation of DOT facilities
Environmental laws and regulations as they relate to operation of pipelines with FERC Maintenance Restrictions to include wetlands, marsh areas and numerous major water body crossings
EPA laws and regulations as they relate to the operation of RICE and Turbine MACT units
Planning and Organization: Establish a course of action for self and/or others to accomplish specific goals; plan and prioritize proper assignments of personnel and/or appropriate allocation of resources
Leadership: Utilize appropriate interpersonal styles and methods in guiding individuals/department (subordinates, peers, superiors) or groups toward task accomplishment. Consistently adhere to Kinder Morgan’s policies and procedures and be a positive example for others by demonstrating the Company’s core values of honesty, integrity and respect for people
Analysis: Identify problems and/or cause-effect relationships; identify key issues; secure relevant information from all appropriate sources; identify possible root causes of problems and develop and implement corrective actions for resolution of problems
Sound Judgment: Make decisions and/or take action based on logical assumptions derived from factual information gathered; seek out information from established policies and procedures and/or knowledge experts; seek input from others
Effective and Professional Communication: Establish and maintain effective working relationships with all levels of management, employees, customers, vendors, and outside regulatory agencies at the local, state and federal level; clearly and effectively communicate both orally and in writing, using good grammatical form, on general issues, as well as on technical issues pertaining to area of responsibility
Computer Applications: Operate a computer at a functional level as it relates to software programs utilized
Mathematics: Apply good math skills for calculating and conversion work
Maximizes Performance: Responsible for establishing performance goals for staff, coaching performance, providing training, and evaluating performance; including taking disciplinary action when necessary
Integrity: Maintaining and promoting social, ethical and organizational values when conducting internal and external activities
Initiative: Actively attempts to influence events to achieve goals; does not wait to be told, but is a self-starter who takes action to achieve goals beyond what is required. Must be flexible and able to work effectively in a team environment and consistently maintain a professional and respectful demeanor/attitude with co-workers, clients and vendors
Teamwork/Cooperation: Works effectively with team/work group, as well as with other departments and/or outside contractors/agencies and customers to accomplish organizational goals; takes action that respect the needs and contributions of others; takes responsibility for actively participating and contributing to team efforts; supports a team consensus or decision; acts as team facilitator when appropriate

194

Manager, Operations Resume Examples & Samples

Two (2) years’ experience in relevant manufacturing or processing (packaging, aseptic/sterile, bulk, solid oral dosage, etc.)
Demonstrated experience in building a high performance team and enabling problem solving and continuous improvement by using MPS/lean manufacturing principles and inclusion
Demonstrated experience of interacting with site, divisional or regulatory audits
Working knowledge of SAP, PAS-X, and/or other MRP systems

195

Manager Operations Resume Examples & Samples

Defines and consults on measurement strategies, tools, scorecards and surveys across organization
Provides measurement and cost savings support (development, reporting, validation and improvement) for service management
Ensures projects are completed within committed time and budget and are integrated with other business and related projects
Generates business consulting policies, standards and procedures. Actions have significant impact on key business objectives
Will manage a team to ensure deadlines are met and workload is effectively balanced. Provides complete, accurate and timely responses to customers, and account managers
Strong project delivery methodology skills
Financial management capabilities
Strategic acumen
Able to work independently and as part of a collaborative group
Ability to lead by example, infusing camaraderie and collaboration amongst team
Ability to formulate action plans
Ability to manage in a matrix environment
Strong Operational Faculties
Demonstrated ability to collaborate and able to develop and maintain effective relationships with individuals at various levels of the organization
Self-motivated professional, with strong influencing and negotiation skills
Strong communication (written/oral/listening), people assessment and performance development skills
Strong Operations management experience with 3-5 years management experience to include coaching and the development of staff
Five or more years experience in the managed care, healthcare or insurance industry involving account management, and customer service and vendor relationships
Clear progression in work experience to include additional responsibilities with each role
Bachelor's Degree preferred or relevant experience
Must possess the ability to drive change and effectively manage communication with internal and external customers
Ability to work in a matrix relationship environment; achieve results in a production/quality driven environment

196

Manager Operations Resume Examples & Samples

To successfully direct the overall business in a designated region, the MO should possess strong business acumen, exhibit strong leadership and motivational skills, demonstrate sales competency, possess a high degree of customer focus, understand and lead change management, exhibit high level of problem solving and decision making, and have the ability to develop and maintain financial budgets
MO’s are required to provide company direction to all team members within their region through coaching, operations knowledge and business directives as indicated by senior leadership and the division goals
Important qualities of a MO include motivation, self-confidence, flexibility, decisiveness, good business judgment, the ability to clearly communicate in a persuasive manner, and sheer determination

197

Manager, Operations Resume Examples & Samples

Responsible for the daily, weekly, and long-term manufacturing activities. Manages manufacturing personnel maintaining schedules, ensuring that resources are available and personnel are adequately trained on processing and safety to execute their activities per established procedures
Supervises the manufacture of all products of the plant at the most economical cost consistent with prescribed quality and standards on a timely basis
Troubleshoots process, leads/supports closure of area deviations and investigations and ensures implementation of appropriate CAPAs
Actively participates/contributes to technology transfer, start-ups, design and implementation of process changes, typically working on cross-functional teams
Addresses human resource development opportunities and challenges. Determines staffing needs and organizational structures required to efficiently meet production plans. Develops subordinates to prepare them for future promotion (building bench strength). Actively participates in hiring the best and works to develop an exceptional workforce
Maximize capital resources. Responsible for cGMPs. Ensure plant and equipment are maintained to best possible working condition
Support customer relations’ efforts by meeting customer standards and delivery dates. Participate in resolving customer problems and reinforce marketing department’s customer relations program
Establish methods and means for handling, storage, packaging and delivery of products to prevent damage and deterioration
Identify the training needs and schedule required training of all the employees under direct supervision
Support Lean Manufacturing Management and participate on the Lean Manufacturing Steering Committee
Maximize capital resources and assist in maintaining equipment and facilities in proper working condition. Requests for new capital equipment must be coordinated by working with the appropriate site personnel (i.e. production, engineering, continuous improvement, finance, maintenance and/or plant management) tasked to accomplish this result
Consistently promote the plant safety program, lean initiatives, training program and HR policies while holding employees accountable to follow all site policies, practices and procedures while also delivering results
Cover for the Plant Manager when required to do so
Participate in customer audits, customer complaint investigations, plant tours, etc. as requested or required
Education: Bachelor's in a technical discipline to include: Business, Operations or Engineering
Experience: 8-10 years of experience
General knowledge of OSHA/EPA/safety regulations, manufacturing and process automation
Working knowledge of business and shop floor systems to effectively manage operations; prefer SPA and MS Office applications
Experience working with ISO9000, FDA and cGMP required
Understanding and experience in use of Lean manufacturing principles
Ability to read and interpret documents and drawings, specifications, safety rules, operating instructions, procedure manuals and regulatory documentation
Ability to write routine reports, correspondence and process documents
Ability to speak effectively before groups and employees in the organization
Write monthly progress reports and capital requests
Ability to understand mathematical concepts such as probability and statistical inference
Pharmaceutical manufacturing experience preferred

198

Manager, Operations Resume Examples & Samples

Previous experience managing private and concert events
Computer savvy and proficient in MS Word, Excel, Outlook
Previous management experience and strong leadership skills
Ability to work flexible schedule including nights, weekends, and holidays

199

Manager, Operations Resume Examples & Samples

5 to 10 years of professional experience with focus on production, logistics or industrial engineering and Finantial knowledge. Bachelor's Degree in Engineering or related field
Excellent communication and coaching skills at all levels from the shop floor to top management
Highly energized and self-motivated with experience working with teams to implement change
Ability to effectively and efficiently lead cross functionally as well as with suppliers and customers
Strong planning/organization & time management skills
Ability to think strategically and execute tactically to deliver results
Demonstrated project management skills, Track record of successful project management
Fluent in both spoken and written English
Working knowledge of the manufacturing processes used by the organization
Working knowledge of organization and company transactional processes
Fiber Optic Knowledge.(Desiderable)

200

Manager Operations Resume Examples & Samples

Develop, maintain and adapt system resources to changing customer needs to whether it is interaction with the System Status Manager or staffing an ambulance or wheelchair van during times of unanticipated system surges
Assist in the negotiations of contract provisions and modifications. Participate in the resolution of issues with members of community and political groups and other agencies
Keep current on industry trends that have potential impact on the division
Participate in the planning, control and monitoring of operating budgets for assigned areas of responsibility
Participate in marketing activities and business development to increase revenues and decrease costs
Prepare and analyze financial and other data reports. Make modifications to Operations to contain costs and promote efficiencies
Working cooperatively with the system medical directors, direct and integrate clinical management
Ensure compliance with AMR policies and procedures
Ensure continuous quality improvement through clinical, communications center, and protocol interaction
Manage the recruitment, retention, development, and formal recognition of employees
Manage employee performance by setting and communicating standards, measuring results and providing feedback
Role model appropriate behavior with regard to AMR Mission and Values
Modify jobs or roles of supervisor and field employees to increase job satisfaction and employee development
Actively develop, train and promote the use of work teams for process improvement
Ensure effective, timely and cost-efficient contract administration
Share information with others in the region, other AMR operating companies, and Corporate, to increase the use of best practices
Ensure effective risk management (e.g., workers’ compensation, safety) through proactive education and training programs
Manage inventory (including the fleet of vehicles) in a cost-effective manner
Participate in the administration of the capital budget to ensure effective use of available resources
Moderate travel to assigned areas of responsibility
Knowledge of or managed SSM systems within a mid-large 911 and IFT market
Effective oral, written, and interpersonal communication skills
Driving record in compliance with AMR’s Driver Qualification Standards
Able to obtain Colorado State EMT or Paramedic Certification and maintain throughout tenure - Preferred
*EOE including Veterans and Disabled***

201

Quality & Performance Manager Operations Resume Examples & Samples

Minimum 3 Years in Telecom with operators or vendors from Regional experience
Good knowledge and understanding in defining KPIs/PIs for Radio, Core (CS & PS), VAS, Transmission (IP, DWDM, MW)
Able to manage a team to achieve the defined targets
Ensure the coordination between different departments (Planning, MS, Optimization, Operation, and B2B) to perform cross functional alignment for better understanding and to correlate with network issues
Daily follow up on performance degradation through escalation with different priorities. Continuous follow up for the resolution
Ability to challenge the team to fulfil the requirements and enhance the knowledge at different levels
Knowledge of Nokia, ZTE, ALU is a plus for better understanding and management of OML
Optimization experience is required for the role
Minimum experience in Telecom Performance & Quality management, recommended 3 Years
Good knowledge in Managed Services environment and SLAs to deal with Vendor management at different levels

202

Associate Manager, Operations Resume Examples & Samples

Maintain effective general and preventive maintenance programs including the administration of an Enterprise Asset Management system
Be trained on and execute all bids, work orders, contracts and invoices through GGP’s proprietary PROLIANCE web based software
Obtain bids and prepare work orders and service contracts
Participate in continuous process improvement projects that result in value creation for the business
Work with (Senior) Operations Manager and Security Director to implement Risk Management and Emergency Planning procedures
Maintain building systems and technical systems (i.e., computers, peripherals and energy management system)

203

Manager, Operations Resume Examples & Samples

Leads and develops site Safety and Operations Strategy - Responsible for overall site operation and process safety
Manages long term operation and objectives of PTA Units and OSBL
Manages TAR optimization and overall execution
Provide Leadership and direction to Manufacturing Leaders to achieve unit and plant objectives
Establish boundary conditions, targets, objectives and desired behaviors for the area teams
Require adherence to unit and plant operating, safety and administrative procedures and practices
SPA for site Safety and Operations Planning and Execution
Ensure Unit Manufacturing Team objectives are in alignment with long term Plans and Strategy
Conduct routine leadership safety and compliance audits to ensure S&O objectives are met
Interface with key stakeholders to optimize plant operations and ensure consistent application of policies and procedures
Ensure annual performance plans are developed and monitor performance against those plans
Foster employee development through training and job assignments – ensure long term Succession Plan is in place
Participate and lead in incident investigationsDevelop and manage the Site operating budget
Minimum of 15 years of industrial experience in a manufacturing environment, preferably in Chemical or Oil & Gas Industry
7+ years’ experience managing cross functional teams
Proven record of leadership accomplishments
Demonstrated ability to lead and sustain change
Understands and champions systematic operations, procedures & practices
Holds self and others accountable
Proactively seeks to make continuous improvements
Communicates effectively (Written and Oral)
Initiates and drives change
Resolves conflict effectively
Champions diversity and removes barriers to employee performance
Manages competing priorities; handles multiple tasks; organizes resources to meet objectives
Works with others to achieve results and maintain a positive relationship
Has working knowledge of all phases of unit operation
Makes effective decisions in a timely manner
Facilitates the shift teams
Effectively coaches and counsels personnel
Understands plant financial requirements and processesUnderstands and applies business focus to unit operations

204

Team Manager, Operations Resume Examples & Samples

Graduate, with previous working experience in ML and computer/ systems skill
Understanding of process excellence initiatives & ‘Six Sigma’ process management
Good inter-personal and communication skills
Visual Factory Trainings
Engage with customer to understand business needs and agree upon next step
Problem Solving and Analytical skill

205

Manager Operations Resume Examples & Samples

Participates in site evaluations and prepares inclusive quotes that include: scopes of work, price estimates and contingencies
Develops new business within territories
Provides technical support to management and subordinates
Makes recommendations for improvement in workflow and project management
Works with governmental and regulatory agencies and maintains community relations
Ensures operations are properly staffed and personnel are properly trained
Participates in budget development and manages operating and capital expenditure budgets and reports
Develops and monitor applicable metrics to measure operational objectives
Evaluates operations to control costs and maintain competitive position
Ensures protection of Company assets through ongoing maintenance of facility infrastructure
Provide support of activities to renew, amend, modify or expand existing licenses or permits consistent with adopted business plans
Ensures implementation of company policies and procedures
Manages the operation in order to meet customer expectations for quality and service
Performs other, related duties as assigned. These are duties may not be specifically listed in this description, but which are within the general nature typically associated with the employee’s level of work
Bachelor's degree in engineering, chemistry, biology or related fields, or an equivalent combination of education and experience
Knowledge of hazardous waste management typically gained through 5+ years of progressively experience
To perform the duties of this job, the employee must have thorough knowledge of complex regulations specific to the environmental waste industry management principles and best practices including analysis and evaluation; research methods and strategies
Must be knowledgeable of current industrial safety practices and industrial hygiene measures and of hazardous waste treatment, storage, and disposal operations
Essential competencies to perform this job include analytical, organizational and problem solving skills; must be detail oriented and possess technical aptitude
Ability to work under pressure, exercise independent judgment and select effective course of action while controlling resources and expenditures
Knowledge of Excel, Word, and PowerPoint applications is essential

206

Manager Operations Resume Examples & Samples

Build and sustain relationships with auction, field and regional teams. This is to include the Regional Management partners and teams, Auction General Manager, Assistant General Manager, Front Line Department Managers and team members
Enthusiastically promote, communicate and champion identified change management, project adoption,
SOP practices, communities of practice, and continuous improvement culture across operating units
Reviews and partners on content and delivery of training programs developed by m.power project training team for various operational departments on processes and procedures
Approves and enforces the improvement plans developed by deployment team Managers for lower performing and gap identified locations as needed
Engage and partner with team of “Regional Partners” at our field locations who will act as subject matter experts and provide support to locations within geographic markets (i.e. peer to peer support)
Partner in development with Regional Ops and Auction Management for designated “Centers of Excellence” for each market and for all function areas within m.power scope related to project change management, training, coaching, SOP, Communities of Practice and adoption
Acts in an advisory capacity to m.power project deployment teams, management teams, Ops and CE partners including development of relevant business objectives, project readiness, measurements, process adoption and sustainability
Identify opportunities that enable operating locations to achieve and exceed m.power and project deployment goals
Review and discuss departmental compliance and success measure reporting
Build sustainability model and educate partners for each m.power specific project deployment
Bachelor's degree in Business Management or equivalent preferred
Experience at operational project deployment
Experience with business support software applications such as Microsoft Office (Word, PowerPoint, Excel) required
Demonstrated experience in organizing, prioritizing, and coordinating complex team efforts
Possess a solid understanding of the wholesale automotive industry, i.e., industry structures, key players, competitive dynamics, technological underpinnings
Ability to lead through influence
Highly motivated with a strong work ethic
Demonstrated bias for action and results
Ability to handle stress and multiple priorities
Excellent people, teamwork, and customer service skills
Clear and effective written and verbal communication skills
Demonstrated ability to multitask successfully
Ability to travel 75%

207

Manager Operations Resume Examples & Samples

Recruits, coaches and develops organisational talent
Fosters a diverse workplace that enables all participants to contribute to their full potential in pursuit of organisational objectives
Creates an entrepreneurial environment
Provides direction and guidance to exempt specialists and/or supervisory staff who exercise significant latitude and independence in their assignments. May supervise non-exempt employees
Keeps the organisations vision and values at the forefront of decision making and action
Demonstrates effective change leadership
Builds strategic partnerships to further departmental and organisational objectives
Develops and executes organisational and operational policies that affect one or more groups by utilising technical/professional knowledge and skills
Monitors compliance with company policies and procedures (for example (e.g.) compliance with Food and Drug Administration (FDA), British Standards Institution (BSI), Equal Employment Opportunity (EEO) regulations etc)
Makes decisions regarding work processes or operational plans and schedules in order to achieve department objectives
Develops, monitors and appropriately adjusts the annual budget for department(s)
Provides input to validation activities
(Experience/Education) National Framework of Qualifications (NFQ) level 7 qualification in a relevant discipline and 9+ years of related work experience or an equivalent combination of education and work experience
(Technical/Business Knowledge (Job Skills)) Provides direction and monitors progress of exempt specialists and/or supervisory staff toward departmental goals; monitors costs of projects and of human and material resources within a department or unit; monitors company-wide indicators such as market share and profitability; monitors external environment in areas of technical or professional responsibility. Will perform this job in a quality system environment. Failure to adequately perform tasks can result in noncompliance with governmental regulations
(Cognitive Skills) Develops and/or identifies new work processes and the improved utilisation of human and material resources within the assigned or related functions or groups; facilitates others' participation in the continuous improvement programme; investigates and solves problems that impact work processes and personnel within or across units or departments; develops and communicates a vision for the organisational unit assigned
(Influence/Leadership) Develops, communicates and builds consensus for operating goals that are in alignment with the division. Provides leadership to assigned staff and supervisors by communicating and providing guidance towards achieving department objectives
(Planning/Organisation) Creates immediate to long-range plans to carry out objectives established by top management; develops and calculates a budget for a department or group to meet organisational goals; forecasts future departmental needs including human and material resources and capital expenditures; recommends or modifies the structure of organisational units or a centralised functional activity subject to senior management approval
(Decision Making/Impact) Assignments are expressed in the form of objectives; makes decisions regarding work processes or operational plans and schedules in order to achieve the programme objectives established by senior management; consequences of erroneous decisions or recommendations would normally include critical delays and modifications to projects or operations with substantial expenditure of time, human resources, and funds, and may jeopardise future business activity
(Supervision Received) Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a relatively long- term perspective, for desired results
(Supervision Provided) Provides direction and guidance to exempt specialist and/or supervisory personnel who exercise significant latitude and independence in their assignments; evaluates performance of and assists in career development planning for subordinates; often responsible for a centralised staff or professional function of the company

208

Manager Operations Acat Resume Examples & Samples

Associate Degree or equivalent plus financial industry experience
Some supervisory and financial industry experience. Strong technical skills using Excel, Access, etc
Series 7 is required for this position. The ability to obtain the Series 63 within one year of hire
Bachelor’s Degree, strong financial, leadership background
5 + years Operations experience. Demonstrated technical skills, ability to manage large groups, and manage projects
Series 7 & 63, 24
Proficient in Microsoft Office Suite: primarily Outlook, Word, Excel and Access (or SQL)
Positive leadership and teamwork skills with the ability to lead projects through to completion. Ability to train and mentor others within the department. Ability to influence associate actions and behavior through leading by example. Ability to work with difficult situations/personnel
Demonstrates professionalism, integrity, maturity, intellectual curiosity, initiative and good judgment; takes pride of ownership and accountability for losses/mistakes
Using sound judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Able to manage one’s own time and effectively handle multiple demands and competing priorities to meet deadlines
The ability to clearly communicate in verbal, non-verbal, and written forms to clearly articulate thoughts. Presents information clearly, concisely, and logically
The ability to analyze, interpret and apply industry rules and regulations
Ability to put the end client experience at the forefront while remaining compliant with Firm and Regulatory policies

209

Manager, Operations Resume Examples & Samples

Program Management
12 +3 years of education or more, preferably in life sciences
Additional relevant certifications would be an added advantage
6+ years of experience in BPO/KPO industry
1+ years of experience as manager operations
Experience managing TLs and AMs
Experience in US healthcare health plan operations (pre-adjudication, post adjudication or adjudication) preferred
Implementations/transitions experience preferred
At least one promotion within an organization (i.e. not all promotions should be due to job switch)
Strong analytical, critical thinking and problem solving skills
Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads
Ability to make sound decisions keeping in mind business interests
Comfortable handling teams across geographies; i.e. other locations within India or in the US
Capable of working under stress and for extended amount of time

210

Manager, Operations Resume Examples & Samples

Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site,
Become a subject matter expert on specific, larger-scale processes and activities within FCs, such as 5S audits,
In your inventory control and systems environment, you’ll manage timely data collection, updating operations metrics on an hourly basis,
Therefore, you’ll aim to achieve productivity targets, reduce cost per unit, eliminate errors and ensure an excellent customer experience,
Work closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels,
Implement process change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon EU Operations network,
Possess a degree from an accredited institution,
Previous experience in leading large, diverse teams,
You possess excellent communication skills, both verbal and written,
You’re competent in two or more production or supply chain areas, with an impressive track record in a similar, fast-paced logistics, distribution or manufacturing environment,
You possess the ability to manage details, establish and carry out root cause analysis, and then extract and analyse the data you generate,
You thrive on change, and are willing to relocate if necessary,
You are ready to work in 4 day shifts, either from Sunday until Wednesday or Wednesday until Saturday
Master’s degree,
You possess a grasp of Kaizen and Lean methodologies and related techniques

211

Manager, Operations Product Centers Resume Examples & Samples

Plans, assigns, monitors, reviews, evaluates and leads the work of subordinate managers and supervisors
Prepares and presents operational budgets for assigned functional area
Keeps abreast and maintains working knowledge of current business strategies
Advanced concepts, principles and practices of assigned functional area(s)
Preparing and reviewing operational budgets
Identifying trends and implementing appropriate corrective action
Establishing control mechanisms
Plan, assign, monitor, review, evaluate and lead the work of others
Bachelor’s Degree (B.A.) in Business Administration and a minimum of six (6) years experience in operations, including two (2) years in a management position in the financial services industry

212

Manager, Operations Resume Examples & Samples

Provide oversight, direct, and coordinates all phases of plant and field activities, including harvest, conditioning, rework and distribution cost effectively
Develop prepared seed and distribution plans
Coordinate and direct scheduling of quality, conditioning, reworking and treating processes with the Production and Supply Planning Team, and the Plant Operations Manager
Measure and report plan progress weekly, recognize variances and make adjustment to either meet or exceed plan, meet inventory accuracy business goals while adhering to Quality Core Processes
Ensure resources, people, processes and systems are in place to achieve site goals
Responsible for implementation and training of Quality Management System (QMS)
Participation and coordination of quality and management reviews and ensure audits are conducted with learning implemented
Develop Continuous improvement process program that drive efficiency and safety
Coordinate and direct scheduling of needed inventory to facilitate the fulfillment of orders on a timely and efficient manner
Work within Operating Budgets including COG-P Budgets for Plant Fixed and Variable Costs
Assist with activity rate development to drive improved operational effectiveness and costs
Manage and develop Capital Investments to deliver HSE, quality and financial objectives
Recruit, recognize and retain employees to meet Operation’s capacity strategies
Implementation of an effective Performance Management program with employee development plans and recognize needed changes in organizational structure to achieve operational and cost effectiveness
Ensure all policies and protocols are up-to-date and are being followed by all employees and contractors
Demonstrate critical effectiveness in leadership skills, confronting problems directly, challenge other managers/direct reports to make difficult decisions
Foster an operational culture founded on adherence to all applicable HSE and other corporate policies, procedures and guidelines. Active leadership in the “Goal Zero” campaign
Ensure compliance with all OSHA and Government regulations including Worker Protection Standards, Conduct and comply with audits to ensure HSE aspirations are being met or plans are in place
Develop and nurture a culture which ensures HSE integration into all activities while also encouraging employee to take personal responsibility for HSE
Works closely on projects with Regional HSE for continuous improvement
Work with PPT or other specialists to test/implement new production concepts
Remain current with latest production technology and develop specialized skills (i.e. systems, data analysis, equipment maintenance, fertility, irrigation management, etc.) to support seed production and processing
Decisive: Ability to make timely and well thought out recommendations that are supported by data and analysis
Customer-Focused: Responsive to the needs of internal and external customers, particularly dealers and customers in their geographic distribution area
Results-Oriented: Establishes measurable goals for location employees that are consistent with departmental goals and serve to improve product cost, quality and reliability
Team-Oriented: Works well across all Business Units and functions; values input from others
Innovative: Continually seeks new and unique opportunities to improve product quality and cost, and employee satisfaction
Set direction: Communicates with impact - Gains commitment of individuals and stakeholders in a compelling way
Create edge: Leads change and holds ambiguity - Uses effective strategies to facilitate organizational change initiatives and overcomes resistance to change
Drive results: Focuses on customers -Is dedicated to meeting the expectations and requirements of internal and external customers. Manages for performance - Skillfully plans, organizes and monitors performance to create value and achieve excellence in delivery
Liberate potential: Develops people, organization, and self - Coaches people to excel, provides opportunities for learning, and creates a climate for development and growth
Requires knowledge and understanding within relevant area which would typically be gained through minimum 2 years of relevant experience
Bachelor's degree or relevant technical diploma or equivalent

213

Manager, Operations Resume Examples & Samples

Supervision – Develops employees and manages employee performance including performance appraisals, management and salary administration for direct reports. Monitors employee work. Handles employee relations issues, scheduling and time record verification, recruiting and billable hours management
Operations – Completes client reports, develops procedural documents, troubleshoots program issues, maintains program knowledge, and ensures compliance with company policies and procedures including SOP’s, protocols, and FDA/COFEPRIS/ANVISA/ICH and other regulations
Communication – Acts as liaison between the client, PPD Medical Communications management and staff for issues such as workflow processes, available resources, and new initiatives affecting the program
Training – Handles all aspects of program training including providing training to staff members, developing curriculum, and documenting and maintaining training records and curriculum
Other duties as assigned which may include: liaising with the business development team, presenting at PRM/ERMs, functioning as a consultant or Medical Information professional to cover program services, such as, performing answering medical inquiries and documenting contacts, adverse events, and product complaints
Healthcare Degree (Bachelor’s Degree in Pharmacy or Nursing. Or Associates Degree in Nursing with 2 years nursing experience)
Some programs may require a Pharm.D
Significant experience (comparable to at least 5 years) in the healthcare or pharmaceutical industry with responsibilities involving counseling or providing medical information AND leadership experience (comparable to at least 1 year)
Or equivalent combination of education, training and experience that provides the knowledge, skills and abilities to perform the job
In some cases a second language may be required
In most cases a license will be required
Note: Some countries (e.g., Brazil) may allow for the following requirements: Other Life science/Healthcare degrees (e.g., Biomedicine)
Ability to handle multiple tasks
Excellent English language skills (comprehension, speaking, reading and writing)
Excellent computer and keyboarding skills
Demonstrated time management skills
Ability to motivate supervisors and consultants to define and then reach team objectives
Ability to make difficult decisions under pressure and sometimes without all the information desired
Ability to coach supervisors to reach performance objectives
Ability to recognize and take appropriate action when consultants/supervisory performance is not acceptable
Demonstrate confidence and initiative
Training/Mentoring skills
Excellent language skills (comprehension, speaking, reading and writing) must be demonstrated if the position requires languages other than English

214

Manager, Operations Resume Examples & Samples

Manage unionized hourly employees and collaborate within a cross-functional team environment to ensure that daily manufacturing operations produce high quality product safely and on schedule
Work 12-hour rotating shifts, lead and coach team members of unionized workforce, plan-organize-prioritize-control-direct operations, solve problems, document first-responses for investigations and safety opportunities, write permits, perform lockout/tagout, lead shift start-up meetings, participate in daily operational review meetings, initiate batch sheet and procedure revisions, manage employee performance
Identify, evaluate, plan, and execute continuous improvement projects to increase the team’s effectiveness in meeting business goals including safety, quality, productivity, and reliability objectives
Lead and participate in safety, environmental, and quality audits and investigations and implementation of related corrective actions
Coach and mentor operators and managers
Record of safely and effectively leading teams in the manufacture of high quality product
Consistent demonstration of strong leadership, communication, interpersonal, teamwork, technical, and problem-solving skills
Desire to excel personally and ability to motivate direct reports and peers to excel
Working knowledge of current Good Manufacturing Practices (cGMPs)
Background in vaccine, biologics, sterile, pharmaceutical or API manufacturing
Experience with industrial scale protein purification unit operations
Eagerness to perform a wide variety of tasks to support the business
Lean, Six Sigma, KATA problem solving skills
Training individuals in complex manufacturing / work environments
Working knowledge of Delta V and SAP
Management Relationships (experience working with unionized workforce a plus)

215

Team Manager, Operations Resume Examples & Samples

Undergraduate Degree or Technical Certificate
Experience coordinating and prioritizing multiple initiatives at once
Strength in developing effective relationships with different business units, portfolio and project managers
Readiness to assume resource and people management responsibilities, prepared to manage a small Business Systems Analyst team with projects that range in size (e.g. Tier 3-5)
Enthusiasm and willingness to foster a culture that encourages productivity, innovation, process improvement, teamwork and a high level of professionalism

216

Manager, Operations Resume Examples & Samples

Lead and direct Airport Operations employees in matters concerning airport operations
Ensure airport operations functions operate at maximum productivity and efficiency and that airport operations tools and equipment are in proper working condition
Manage relationships with other Operations Managers, with supervisors in other company divisions and with airport staff to ensure successful coordination of day-to-day airport operations work
Manage daily planning and scheduling of people, equipment and resources and resolve questions and conflicts; set and communicate approach for resolving large-scale irregular operations, such as delayed flights, severe weather, natural disasters, etc
Communicate to employees and ensure they maintain working knowledge of policies, procedures and service standards as well as the use of standard tools and systems; ensures policies and procedures are adhered to and enforced while maintaining the highest level of safety and guest service standards
Resolve employee issues escalated by Leads and Chiefs in close coordination with Employee Support managers; manage compliance and regulatory reporting and associated follow-up with employees, including investigations, on-the-job injuries and drug and alcohol testing
Serve as an escalation point of contact in matters where additional guest service or intervention is required; maintain a professional relationship with HA guests including travel agents, assist direct sales and guests with special needs
*DOT Regulation, 14 CFR Part 120 Subpart E 120.105-120.109 identifies this position as performing safety sensitive functions. Prior to any offer of employment or transfer into this position you will be required to submit to a DOT Pre-employment drug test for evidence of Marijuana, Cocaine, Opiates, Phencyclidine (PCP), and Amphetamines or a metabolite of those drugs
3 years supervisory and management experience
3 years experience in the airline or hospitality industries
Proficiency in a second language, particularly Japanese, Mandarin, Korean, Samoan or French

217

Manager, Operations Resume Examples & Samples

Work experience in cGMP, monoclonal antibodies, biological, sterile, vaccine, pharmaceutical environment or military experience
Previous experience training individuals in complex manufacturing / work environments
Management Relationships (Union experience a plus)

218

Manager, Operations Resume Examples & Samples

Managing department expenses and staffing to meet the cost center’s planned budget
Achieving satisfactory results for all audits and compliance regulations as outlined by the corporation
Ensuring that Service Level Agreements and operating metrics are maintained as stipulated by Fiserv and our client base
Preparing reports and escalations as required by management on an as needed or daily, weekly and monthly basis
Providing feed back to their team and mentoring them for the best efficiencies possible
Identifying training needs for the operational staff and ensuring that appropriate training is administered
Analyzing daily and monthly MIS audit/reporting to ensure that corrective actions and individual coaching is administered as required
Motivating and listening to their team members to ensure a well-rounded, enjoyable environment to work in
Education – Associates or bachelor’s degree in business very helpful
Certifications – Complete proficiency with Microsoft Office Suite
Minimum # years’ experience required - At least 3 years in a management position handling larger numbers of staffing
Type of work experience required –
As needed to fulfill educational requirements

219

Manager, Operations Resume Examples & Samples

Exert your leadership while respecting the vision and values of Bombardier
Establish and control the achievement of production objectives
Coach your team in order to develop their talent in the organization
Identify, document and standardize key processes leading to the achievement of objectives

220

Task Manager / Operations Analyst Resume Examples & Samples

Individual must be proficient with Microsoft Office suite of software applications with an understanding of scheduling and accounting toolkits, such as Microsoft Project
Prior experience working in Medical Information Technology
Demonstrated knowledge of global patient movement mission planning processes is highly desired
Demonstrated understanding of DOD military health information technology systems capabilities, including TRAC2ES, TMIP-J, and Essentris/AHLTA is highly desired
Recent experience in the development of test plans

221

Manager Operations Resume Examples & Samples

Insurance, Sales, Call Center Experience is a plus
Property & Casualty License or ability to obtain
High School Diploma required, College Degree strongly preferred
Working shift to fall between 11:30 a.m. – 9:00 p.m. MST Monday- Friday with floating comp day. Every other weekend required 7:30 a.m. - 3:00 p.m. Based on business needs additional flexibility may be needed
Proven track record of delivering improved and sustained results over time
Ability to foster a high-performing team environment
Possesses exceptional interpersonal skills and strong influencing abilities
Demonstrated capacity to communicate across small and large groups
Strong organization, planning, time management and delegation skills
Desire to coach and mentor others with noted enjoyment of team collaboration
Ability to successfully manage in a structured environment
Willingness to learn needed technical aspects of the job
Strong skills in all basic computer applications (Word, Excel, PowerPoint, etc.)

222

Manager Operations Resume Examples & Samples

Supervise and manage daily functions of assigned student support team
Assist student support coordinators with problem resolution
Assess and coordinate workflow of incoming support requests on a daily basis, including new student intake management. May assist with supporting students when needed
Work collaboratively with other departments, as needed, to assess student support processes, identify opportunities for continuous improvement, and implement new processes and procedures to ensure quality service delivery
Develop the skills of team members by ensuring appropriate identification of strengths and opportunities for improvement, and coaching employees for optimal performance
Assist in meeting and exceeding student satisfaction and service level agreements
Assist with interviewing and hiring of new staff
Assist with quality assurance, coaching, mentoring and training of coordinators
Ensure compliance with existing University and federal policies and procedures
Responsible for data collection and analysis leading to improved efficiencies in workflow distribution, streamlined operational processes, and more effective student support
May perform other duties and responsibilities that management may deem necessary from time to time
Some travel may be required (0-10%)
Ability to work on some evenings and weekends
Master's Degree a plus
Minimum 3-5 years supervisory experience in a university setting or service-oriented environment
Excellent customer service skills and knowledge with 3 to 5 years of related experience
Basic knowledge and understanding of database applications
Advance Microsoft Office Suite skills
Trouble shoot skills and knowledge of web browsers, Internet connections, and email applications
Intermediate knowledge about web-based technologies and Macintosh as well as PC systems
Intermediate knowledge of eLearning software platforms

223

Manager Operations Resume Examples & Samples

Reviews and partners on content and delivery of training programs developed by Manheim project training teams for various operational departments on processes and procedures
Acts in an advisory capacity to project deployment teams, management teams, Ops and CE partners including development of relevant business objectives, project readiness, measurements, process adoption and sustainability
Identify opportunities that enable operating locations to achieve and exceed project deployment goals and ongoing operating goals

224

Manager, Operations Resume Examples & Samples

Responsible for performance of team of technicians over multiple shifts or a large scale facility to perform maintenance and repair on client equipment and facilities systems
Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior
Drive performance as measured by client’s Key Performance Indicators
Establish relationships with client Site Leads, business partners such as EHS leads and FM clientele to establish trust and credibility in the delivery of IFM services
Resolve FM issues at sites under purview, escalating when needed
Provide engineering guidance to Technician s as needed to ensure operations are aligned with site and portfolio goals and values
Develop and manage operating expense budgets for relevant sites including monthly variance reports
Initiate purchase order requests for goods and services for sites within responsibility
Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
Administer training to ensure compliance, readiness and competency of staff
Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
Work with Regional Manager to oversee the delivery of maintenance and repair services
Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction
Act as point of contact with site occupants, property management/ Landlords to coordinate FM activities and ensure client needs are met
Support the Regional Manager in the implementation of short and long-term projects for the client as requested
Assist in the development and implementation of the annual account plan as identified by the Account Director
Minimum eight years’ experience in Operations Management in an industrial environment containing conveyance, process control and powered trucks in a distribution and/or manufacturing plant
Experience with managing teams of 6 or more including managers, budget responsibilities, supplier management, problem solving, and client/ customer relations
Must have solid knowledge of building/ mechanical, electrical systems (MEP)
Experience required using CMMS systems and reporting
Demonstrated communication skills written and verbal including negotiation and conflict resolution
Must have strong computer skills, including MS Excel, Word and Office Strong organizational skills
Ability to align, motivate and lead a team including creating accountability
Bachelor’s degree or equivalent work experience in Facilities Management or property management preferred
Relevant training in MHE, Controls Systems, PIT as well as general building operations

225

Manager, Operations Resume Examples & Samples

Oversee the day-to-day operations for the division. Provide support and leadership in planning, developing and implementing new programs. Implement new clinical processes in collaboration with the department’s central administration including scheduling, billing and medical information management. Ensure ongoing quality of service in existing clinical, research, educational and service programs
Develop and administer the division’s annual budget of approximately $14M, monitor financial performance and manage pre-and post-award activities related to sponsored grants and contracts to maximize funding opportunities and limit financial deviations. Develop methods for fiscal analysis, conduct financial and quantitative analysis and monitor existing programs and service. Ensure optimal utilization of all available financial resources, including operating funds and external support
Manage ~26 staff members who provide support to the division’s clinical and research operations. Oversee recruitment, selection and orientation of new staff. Communicate standards of behavior, professional boundaries and job expectations; identify and provide training and development opportunities; provide feedback on performance and address poor performance
Work collaboratively with the administrations of the University of Utah Hospital, Primary Children’s Medical Center, and Intermountain Medical Center to maintain the strong institutional relationships between these entities and the division and ensure efficiency of division operations
Identify and implement strategies for timely, efficient and compliant physician billing to reduce costs and improve quality of care/service for meeting the financial performance goals of the department and division. Ensure optimal utilization of all available financial resources, including operating funds and external support
Coordinate and manage contract renewals and negations for the division in collaboration with Division Chief and Department of Pediatrics Administration. Participate in business development and department site expansions
Responsible for strategic planning and quality improvement. Continually monitor operations, programs, physical properties and resource allocations. Work proactively to improve operations; continually refine processes, address customer needs while focusing on the long-term strategic role of delivery
Provide leadership to ensure quality patient care outcomes. Build both the culture and the support systems within the division to enable delivery of outstanding service to both internal and external customers. Monitor appropriateness and effectiveness of service performance, and implement improvement initiatives as appropriate. Ensure compliance with federal, state and other regulatory requirements

226

National Accounts Manager, Operations Resume Examples & Samples

Directs, leads and coaches the daily responsibilities of all direct reports including CustomerOne Strategic Account Analysts and the National Accounts Analysts to meet all business objectives
This decision making position interacts with all departments at Sage and divisions of Stryker to create both alignment to Stryker and the obtainment of Sage’s sales objectives
He/She is responsible for cross-functional collaboration internally and externally as well as the leadership and support of the National Accounts department
The role will be accountable for ensuring contract execution and pricing integrity across all Group Purchasing Organizations and Integrated Health Systems
The scope of responsibility reaches across all of The United States of America and Canada, and will be driving alignment of pricing, process and execution to contract throughout Sage Products
Additionally, he/she will provide sales leadership into Group Purchasing Organizations and Health Systems as needed to deliver on the above objectives

227

Manager, Operations Resume Examples & Samples

Develop and leverage incentive plans and engagement activities to drive performance and morale on the team
Conduct both formal and informal feedback discussions with associates to include yearly performance reviews and regular one-on-one discussions
Drive program performance by establishing performance metrics & goals; provide ongoing coaching and feedback to reinforce and address performance
Design training for team; seek ways to improve training/onboarding process; develop tools & resources; identify mentors for new hires
Manage client relationship by proactively identifying program issues & making recommendations on potential solutions
May participate on client conference calls, attend client meetings, or quarterly business reviews,
May collaborate across various groups (i.e. IT, PMO, NBD) on program projects, new service line implementations, database updates, UAT
Disseminate information to the team through various channels: hold regular team meetings, draft written correspondence, etc
Collaborate with Compliance team on program audits, address audits findings and implement corrective action
Ability to evaluate issues, make decisions and recommend possible solutions
Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint)

228

Manager, Operations Ocio Resume Examples & Samples

Assists with the process of guiding the smooth integration of network hospitals and the North Shore Long Island Jewish Health System by developing goals and objectives to achieve the aims, objectives and programs of the Office of the CIO
Collaborates in establishing lines of communication among NSLIJHS OCIO and senior management, administrative management and financial management groups of network hospitals
Serves as liaison and channel of communication between the OCIO and any of NSLIJHS departments, department heads and committees and assists with organization and administrative problems and responsibilities
Assists in initiating and facilitating inter-institutional services vs. hospital IT services to accomplish quality delivery of services and cost containment
Monitors status of special projects on an ongoing basis
Prepares project plans including scheduling, costs, personnel and other operational issues as assigned
Collaborates with department heads in studies and projects, to maximize the use of manpower, supplies and equipment while maintaining or improving the quality delivery of services
Create, plan and organize PowerPoint Presentations
Conduct extensive research and pulling data and allocating to all parties involved
Provides continuing support in preparation of budgets and allocation of funds
Assists in the formulation of new policies and procedures
Develops new methods for improving services and creating efficiencies
Manages daily department operations including
Bachelor's Degree in Business, Health Administration or related field, required

229

Manager, Operations Resume Examples & Samples

Riverside Energy Center (hourly) Bargaining Unit employees are represented by the IBEW Local 965 union
A full list of duties and responsibilities is listed below
As a member of the plant’s management team, directly participates in the development of plant specific goals and objectives. Continuously monitors performance results against financial and operating goals and communicates such information to employees
Demonstrates leadership in the area of safety. This requires observing and enforcing safety rules and operating practices, encouraging safe work behaviors and promptly correcting conditions and unsafe work behaviors which may lead to accidents. With the assistance of the safety department, investigates accidents and safety incidents. Responsible for communicating safety investigation information to management. Responsible for administering and monitoring safety programs and performing safety assessments
Responsible for the safe operation of assigned utility systems. Acts as a decision‐maker during life‐threatening emergency situations involving facilities, people and property
Leads and drives the establishment, acceptance and implementation of operating policies, process performance, and procedures and activities that maximize financial and operating results. Recommends improvements and changes to operating procedures, policies, and processes
Participates in and prioritizes outage planning
Performs all management duties including, but not limited to:, budgeting, hiring, performance reviews, coordinating and scheduling work, salary recommendations, discipline, ensure employees report to work fit for duty, leadership, grievance resolution, coaching & counseling, models Alliant Energy’s Core Values at all times
This position requires a four year degree from an accredited college or university, with emphasis in engineering, business administration, or related area and five years of related experience
A minimum of three years supervisory experience or equivalent is required. (Equivalent supervisory experiences may include project management, providing work direction, leadership experience through temporary assignments, roles in the community or external organizations, or other demonstrated leadership experience.)
Experience in manufacturing or mechanical/electrical engineering preferred
Demonstrated knowledge in electrical power plant operations, particularly Combined Cycle Gas Turbine (CCGT) operations is preferred
Startup and commissioning experience is preferred
Experience in supervision of shift workers preferred

230

Manager, Operations Resume Examples & Samples

Ensure adherence to company policies and process standards, while maintaining employee morale and overseeing the training of new and existing staff
Work with senior management to establish department and company goals and rely on experience, judgment and innovation to achieve them
Develop and implement process improvements and coordinate new model introductions
Liaison between teams, shifts, supervisors and departments, and partner with vendor / customer / client representatives
Monitor inventory of materials and equipment while facilitating capital equipment procurement and maintenance service calls
Provide a clean, organized and safe work environment for personnel to work in while ensuring all safety and environmental regulations are followed
Accomplish supervisory and human resource objectives such as hiring, performing performance reviews and mentoring / coaching and disciplinary actions
Meet production financial standards by controlling and minimizing production expenses
Record production performance by completing daily shift production reports; calculating yields and associate effective rates/quality ratings
Maintain flow of operations by communicating production status, requirements and problems to next shift
Maintain a safe and healthy work environment by following and enforcing standards and procedures while complying with legal regulations
Must have a minimum of 12 years in a leadership / manager position within a fast paced manufacturing, industrial services, distribution or assembly environment; including 7 years in leading supervisors
Must have experience working within a 5S, Lean, Six Sigma environment
Associates degree in related field
Ability to identify potential process and workflow improvements
Strong math, reasoning, analysis and decision making skills
Ability to provide practical application of technical skills and techniques in wireless mobile devise processing
Must have strong knowledge and abilities with Microsoft Excel and Word and familiarity with label printers and bar code scanners
Detailed oriented with excellent written and verbal communication skills
Must have the ability to interact effectively and positively with all levels of company personnel as well as external personnel
Must have the ability to work in a fast paced environment and able to handle multiple priorities simultaneously
Must be available to work extra hours as needed
Experience working with an hourly workforce

231

Area Manager Operations Resume Examples & Samples

Ensure unparalleled customer satisfaction
Develop and implement local sales and marketing initiatives
Training and development of all location employees
Create standardized business processes that improve performance and enhance customer service
Maintain Effective Employee Staffing
Manage Required Administrative Tasks, Controls and Reports
Resolve customer issues and ensuring a positive customer service experience
Remain current on all administrative duties according to company policy
Proven sales ability
Minimum of five (5) years of management experience in a customer-focused environment preferred
Previous car rental industry experience preferred

232

Manager, Operations Resume Examples & Samples

Identifies opportunities for analysis (process improvement and innovative ideas). Manages the gathering, analyzing and trending of data. Interprets results, leads discussions with key stakeholders to determine if problems or opportunities exist. Develops action plans and tracks execution and results
Ability to establish and maintain relationships with all levels, develops partnerships with other disciplines and groups, communicates routinely and effectively, motivates others outside area of control
Manages all aspects of position without direct supervision. Influential voice among peers and with other disciplines. Identifies personal performance gaps and improvement opportunities
Ability to effectively manage departmental budgets. Ensures forecasting is accurate and timely. Anticipates budget variances and takes action as necessary. Identifies and implements changes to staffing, parts and materials, processes, services or maintenance practices that will impact short and long term expenses
Is a recognized leader of employee safety, ensures EQT's Safety & Health Policy is understood and practiced, leads by example and follows all policies and procedures, promptly reports and investigates injuries and incidents. Engages subordinates and field employees to identify gaps and opportunities for improvement. Develops and manages program to observe and measure behaviors and compliance with policies and procedures. Promotes and establishes a culture focused on injury prevention
Manages Supervisors and field employees to ensure compliance and proper maintenance of natural gas engines, compressors, pipelines and related equipment
Achieves staff results by developing and communicating job expectations, performing appraisals, coaching and training, and enforcing company standards based on performance observations. Evaluates performance and creates plans to promote development. Leads Organization and Succession Planning activities. Ensures process is in place to properly orient, train and qualify new employees prior to performing assigned tasks
Ensures regulatory compliance program is established, comprehensive and current with compliance deadlines. Ensures Enterprise Asset Management system is current with compliance assets and associated schedule of work orders, maintains documentation and reports. Evaluates processes, performs gap analyses, identifies and implements improvements
Develops operating and maintenance goals, and establishes associated plans and drivers. Develops and measures process variables and metrics. Implements process to ensure projects and tasks are prioritized, and work schedules are effective in achieving operating goals. Evaluates the effectiveness of team efforts to identify efficiencies and drive continuous improvement
Manages district/area budget(s) and ensures proper accounting of expenses. Anticipates and understands budget variances. Ensures monthly forecasts are comprehensive. Identifies and implements cost saving opportunities. Leads the development of annual business plan
Identifies opportunities for capital investments that improve safety, compliance, operating efficiencies, increase volumes, save O/M expenses, etc. Develops economic analyses, identifies alternatives and develops justification. Prioritizes based on capital and resources constraints. Ensures monthly forecasts are accurate and timely
Ensures Enterprise Asset Management system is current with assets, attributes and associated job plans and work orders. Perform ongoing reviews to ensure job tasks optimize maintenance efforts, reduce costs and downtime due to equipment-related failures. Periodically reviews task and asset data to drive improvement in safety, cost and performance metrics
Ensures appropriate Operations representatives have be assigned to support departments in the design, construction and safe start-up of new infrastructure projects. Anticipates and communicates potential issues and opportunities that could impact project scope, cost and timing. Ensures start-up plan is comprehensive, and appropriate resources are applied to achieve safety, compliance and operational goals. Reviews performance and applies "lessons-learned" to future projects
Use systems and resources to monitor and alert operating performance outliers. Leverage systems capabilities to alert when operating outside established parameters. Evaluate performance and implement actions as needed to ensure assets are operating at peak throughput and efficiency given current conditions. Has knowledge of the system (both pipeline and compression capabilities) to identify opportunities to optimize throughput and develop curtailment mitigation strategies. Has knowledge of systems in other districts and how it relates to operating conditions, optimization efforts and contingency plans
Prioritizes and manages the inspection and repair of gathering and jurisdictional lines. Performs cost analysis and determines most effective repair methods. Identifies opportunities for operating enhancements (increase throughput, increase operating flexibility, eliminating compliance risks, abandonments, etc.). Develops pipeline leak repair program that identifies, tracks and prioritizes leak repair activities. Analyzes leak trends, LUF impacts and density to develop most economical approach based on safety and operational impacts. Identifies pipeline abandonment candidates and prepares business case for funding
Four-year degree in Engineering, technical or business related field or equivalent combination of education and experience
5 years’ experience managing various aspects of natural gas compressor and pipeline operations, or equivalent operations and maintenance experience
10 years’ experience in leadership role directing/managing field employees
10 years’ experience in the natural gas industry

233

Manager, Operations Resume Examples & Samples

Minimum of 3 year’s customer service experience, preferably in management capacity
Proven people management skills in a similar environment
Experience in project management will be an added advantage
Excellent communication and interpersonal skills with ability to interact with all levels of staff and management
Customer-oriented
Proactive and creative
Analytical and decisive
Able to prioritize and plan ahead
Knowledge of Call Centre systems and measurements will be added advantage
Possess good software skills and knowledge of MS Word, Excel, PowerPoint
University Degree holder

234

Manager, Operations Resume Examples & Samples

Ensure adequate staffing levels are in place to assist and co-lead administrative and operational support with focus on margin. Set department/team goals with regular review and coaching with the assistance of site Director of Administrative Operations (if applicable) and/or Area/BU Director of Operations. Effectively communicate performance expectations and desired outcomes regularly. Help lead succession planning for all key roles. Fosters collaboration amongst key roles at the site and in the spirit of One Wyndham establishes a working relationship with Property Management
Communicate, review, validate, and approve month-end close process, to include accruals, site fees, premium credits, and safe-house tours for site sales and marketing departments ensuring timely submission to corporate accounting. Review, and/or approve check requests, vendor billing and cash reconciliations
Review and analyze the monthly financial statements including the CTQ (Contracts/Trade Qualified) report. Communicate all findings to the Director of Administrative Operations (if applicable) and/or Area/BU Director of Operations. Participate in the financial review calls
Responsible for helping to prepare the site’s overhead in all departments for the upcoming year’s budget. Support the Director of Administrative Operations(if applicable) and/or Area/BU Director of Operations in all areas of the budget process including historical data
Must be computer proficient in Microsoft Office products (Word, Powerpoint, and Excel)
Strong organizational and presentation skills required
Knowledge and application of Accounting processes and practices required
Vacation Ownership / Hospitality Management Experience

235

Manager, Operations Resume Examples & Samples

Supports the business by actively defining, managing, and improving our capacity and flow networks with a goal of enabling the facility teams to hit their budgeted CPU deliverables
Outline & build yearly Supply Planning network capacity plan in accordance with facility capacity/layout and operational constraints
Work with cross-departmental facility operational & leadership teams, Engineering, and Finance teams to identify future growth requirements and drive facility expansion/redesign plans to expedite storage and throughput growth
Defines the future product allocation strategy of our network and how to optimize assortment within our fulfillment network
Ensure correct allocation and setup of existing processes and drive improvement opportunities to increase accuracy
Demonstrates up-to-date expertise in Walmart.com Operations and applies this to the development, execution, and improvement of action plans
Ensures operational objectives are communicated to cross-functional business partners and external partners to raise awareness of business performance
Leads process improvement and cross-functional projects for Walmart.com Operations to completion
Monitors compliance of external partners (for example, suppliers, transportation) with established Walmart.com Operations processes
Performs analysis to identify operational issues or areas for improvement
1+ years of direct people management experience
Bachelor’s degree in supply chain, business, engineering, mathematics, operations research, statistics, or STEM related fields
Advanced degree in supply chain, business, engineering, mathematics, operations research, statistics, or STEM related fields
Experience with Statistical Analysis tools like SAS, SPlus, or other tool

236

Manager, Operations Process Resume Examples & Samples

Prepare and deliver high-level insights and recommendations based on multiple analysis of industry/ business, competitive landscape, consumer data for area of expertise
Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes
Must be legally permitted to work in the United States
Experience with Salesforce CRM cloud or knowledge of an IVR technology
3 years of retail experience or process management in related area

237

Manager Operations Resume Examples & Samples

Five + years’ experience in the managed care, healthcare or insurance industry involving account management, customer service or vendor relationships
Detail oriented and ability to multi-task and adhere to deadlines
Must have strong leadership, organizational, time management and communication skills and be a subject matter expert in Word, Excel and Visio
Ability to perform and act on root cause analysis and ascertain issues from limited data
Ability to prioritize and manage multiple assignments
Ability to interface with all levels including internal senior leadership and external clients

238

Manager, Operations Resume Examples & Samples

Responsible for providing financial and human resource planning and management for the entire Clinical Pharmacology & Pharmacometrics (CPPM) organization including Clinical Pharmacokinetics and Pharmacodynamics, Pharmacometrics, Clinical Pharmacology Medical Department, AbbVie Clinical Pharmacology Research Unit (ACPRU), CPPM Scientific Support, Quantitative System Medicine(QSM) and Development Design Center (DDC) groups
Managing, on a daily basis, the CPPM financial, capital and human resource capacity and providing guidelines for appropriate workload distribution across the CPPM organization within current plan/update budget
Maintains and provides updates to the CPPM Resource Model to forecast headcount needs
Adheres to all corporate financial guidelines, ethics and compliance standards
Prepares and presents financial templates to R&D Finance and R&D Senior Management to justify Headcount and functional Budget requirements for Plan, Portfolio, Update, & Long Range Plan (LRP)
Interacts with external vendors and assists with processing contracts, consultancy agreements, invoices and contractor requisitions
Develops the prioritized Capital budget for CPPM and manages assigned capital budget
Manages timesheets and resolves delinquent entries
Anticipates and leads issue resolution for all financial aspects
Works with and /or leads cross-functional teams that include R&D Finance, the Project Office, Portfolio Program Management, and other R&D functions to accomplish department and division strategies, goals, objectives and responsibilities
BS or MS in health care, business or finance-related fields
6+ years total experience in the Pharmaceutical industry with at least 2 years in an R&D
Basic knowledge of project management practices, portfolio review, finance & budgeting
Demonstrated leadership skills with broad scientific, strategic and business-related orientations
Excellent interpersonal skills. Ability to interact externally and internally to support business strategy
Must have demonstrable successful experience in one or more of the following areas/roles
Excellent analytical capability with practical experience in developing theoretical models for scenario planning
Experience in planning and budgeting complex activities / projects. Experience in planning for global sites is preferred
Planning experience and/or equivalent supervisory experience

239

Team Manager, Operations Resume Examples & Samples

To actively monitor, coach and mentor direct reports
Oversee and manage the hiring of new staff, within approved parameters; collaborate with management as required
Take initiative and responsibility for the day-day management of a team of Junior Operations Representatives, Operations Representatives and Senior Operations Representatives by actively building and maintaining a strong, positive report with them
Regularly provide mentoring to staff, including biweekly team meetings / coaching sessions
Ensure that the ongoing operations of team members are performed effectively and efficiently while recognizing success and professionally managing non-performance; take disciplinary action as required, i.e. PIP
Ensure that staff have the tools and resources required to enhance their performance, recognize team deficiency and find solutions to improve as necessary
Maintain a culture of recognition, appreciation and respect
Ensure visibility on the floor to foster an environment with open and honest two-way relationships where staff feel empowered to contribute in decision-making as appropriate
Maintain an up to date knowledge of all business changes such that information can be relayed to team members, improving the day-day efficiency of the centre
Conduct annual Performance Achievement Reviews (PAR) and Employee Development Plans (EDP) with staff for growth and development
Review call monitoring scores with staff and ensure staff have a good understanding of the Call Monitoring Program
To ensure a high level of customer service
Ensure all inquiries and /or escalations are investigated, resolved and responded to within established SLA times
Provide guidance, coaching and knowledge to staff on an active basis such that opportunities for improvement are identified and managed
Foster an environment where staff feel empowered to confidently and effectively handle customer issues and escalations within established parameters
Respond to inbound inquiries in an informed, efficient manner
Provide industry leading customer service when answering customer email / telephone inquiries /letters
Investigate, resolve and respond to complex customer complaints / issues within established policies and procedures
Perform corrections and adjustments for customer accounts within authorized limits or within management approval
Develop and maintain a thorough knowledge of all aspects related to account administration including account transfers and new account processes, operational processes and procedures, banking processes and procedures
Develop and maintain a robust knowledge of the firm such that complex issues can be answered and resolved in an informed, efficient manner
To ensure the efficient and effective handling of operational / administrative transactions and processes for the centre
Establish and train a backup in your absence – ensure that information is communicated to both team members and other team managers
Communicate new / changing policies and procedures to staff in a timely manner such that potential errors are minimized
Ensure staffing levels are adequate to maintain satisfactory telephone response levels and coverage
Review, analyze and advise on various statistical data for trending, recognition and coaching purposes
Actively cultivate a culture of recognition by using the Applause program, spot recognition and public recognition at team meetings
Conduct product knowledge and / or skill building sessions with staff as necessary
Conduct presentations for the new hire program
Maintain and monitor Staff Plan and staff vacation schedules
Act as back-up for Manager in his/her absence or as required
Ensure that centre costs are kept to a minimum, within established budgeted amounts
To actively collaborate with internal staff and interdepartmental support departments to ensure that business needs are met
Actively investigate and follow up on inquiries / escalations referred to you by staff; refer to compliance / legal / management as necessary
Actively collaborate and liaise with the call centre and other various areas within Wealth Management / BNS such that customer requests / transactions / issues can be responded to effectively and efficiently
Provide reports and statistical information to management and / or other departments as required
Act as a liaison between various internal units such that customer issues are fully satisfied in a timely manner
Understand and respond to customer issues / needs, including those of CSR’s and traders
Collaborate and liaise with other team managers to identify common issues and gaps in procedures and skills, and work with appropriate departments to address and resolve gaps and trends
Collaborate with management to prepare various documents and bulletins as required
Ensure that policies and procedures are clearly communicated to all staff and OLB areas and update/revise procedures and policies on WealthNet as required
To minimize potential risk and harm for the business
Ensure a thorough knowledge and familiarity with anti-money laundering, anti-terrorist financing, privacy laws, compliance, legal requirements, Know Your Customer, etc and provide staff with the necessary tools and resources to educate themselves in these subject areas
Ensure that audit findings are brought to the attention of management, and are handled appropriately
Actively conduct risk management by monitoring and reviewing team member(s) performance
Effectively and efficiently resolve complaints / problems and / or trade errors and where necessary, ensure escalation to the appropriate level of management as required
Handle discrepancies and resolve issues in a timely manner to avoid firm exposure
Draft correspondence on behalf of management answering customer complaints, such that firm harm / exposure is reduced
Review errors with staff where appropriate and provide training where necessary to prevent reoccurrence
Flexible, and able to work in a fast paced, dynamic environment
Strong PC user skills in Microsoft Word, Microsoft Excel, Microsoft Access with the ability to use and manipulate spreadsheets
Ability to work independently, within established boundaries, policies and guidelines
Strong team leadership, coaching and mentoring skills
Strong organizational skills including time management with the ability to prioritize workloads for self and team
Strong sense of professionalism
Broad industry background
Thorough understanding of industry policies and regulations including anti-money laundering , anti-terrorist financing, legal requirements, privacy laws, Know Your Customer Requirements, compliance, etc
Strong skill set using AS400, Broadridge, BDI, ZRSP, Webpost, ACWS and other banking screens
Strong knowledge of the securities / brokerage industry, including margin policies, registered products, tax issues, industry and firm requirements and specialty products
Self motivated with the ability to take initiative
Strong processing and inputting skills
Superior customer service skills
Demonstrated team leadership / supervisory experience
Working knowledge of operational requirements, policies and procedures
Ability to exercise discretion with sensitive information
Ability to manage multiple concurrent projects
Ability to learn new tasks quickly and accurately

240

Specialized Manager Operations Resume Examples & Samples

Consistently drives sales by identifying opportunities to achieve Store goals
Creates an emotional connection within the Store team that translates into sales and ensures every Associate consistently delivers the Sunglass Hut Experience
Makes the Store an energetic, positive experience for customers
Develops customer relationships through interaction and feedback
Builds Sunglass Hut brand by consistently executing the brand standards and the Sunglass Hut Experience
Customer service/retail experience

241

Manager, Operations Resume Examples & Samples

Strong interpersonal skills including demonstrated ability to manage people, collaborate and influence overall team and leaders
Strong business planning and business operations skills (dashboards/KPIs, managing business rhythms, systems thinking, etc.)
Strong analytical thinking and problem solving skills
High Performance and Metrics driven
Great team player that works well in collaborative situations
Industry recognized certifications in Six Sigma, Continuous Improvements, and/or ITIL is a plus

242

Manager Operations Resume Examples & Samples

Oversee the Operations team to organize resources, set operations goals in line with business objectives/goals and achieves it and also carries out strategy to effectively utilize the skills of the team and deliver exceptional service
Deliver the operational strategy for the team in the region and align with functional strategy
Setup adequate monitoring and probing according to KPI definition as to measure service availability, performance and ensure the associated SLAs are met
Build strong partnership with the client by growing and nurturing the existing relationships to ensure exceptional operational collaboration& effective foundation for future growth
Ensure that there is a higher morale across the organization at various levels and better customer satisfaction levels
Reach out to all teams on forward looking growth path, projects and set the teams ready for the evolving changes. Work with support team like HR, admin, facilities and IT to ensure other ancillary support is ready for growth and expansion
Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures
Own the Voice of the Customer and take appropriate action to ensure customer satisfaction. Also participate in Kaizen events and other continuous improvement initiatives in order to escalate systemic problems
Ensure schedule adherence, workflow accuracy and team productivity goals are met and that administrative tasks (time-keeping, HR inputs, etc.) are accurate and on-time
Strategize training needs based on organization Goal and Develop the functional expertise in the Team
Mentors others in developing Leadership behaviors. Hires, manages, and develops high performing teams. Identifies individual strengths of team members and actively fosters career advancement
Actively seeks to understand core business values and initiatives, and translates those into everyday practices
Shapes the direction of the team, keeps them focused and motivated to deliver the right results. Combines a deep cross-functional business understanding with a long-term industry wide strategic context for all decision makin
Suggest process improvements and drive team to work differently but within process guidelines
Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and effective team Management
Conduct monthly skips level meetings with the team to identify issues and areas of improvement and drive individual development plans based on the analysis
Delegate effectively and create a succession planning for all the roles within the team
Keeping the team motivated and organizing appropriate training towards developing the team
Key Skills Required
Ability to work closely with internal and external stakeholders in a dynamic, and fast-paced environment capable of managing several tasks simultaneously, while paying attention to detail and quality
Ability to identify, analyze and report risk trends to improve customer experience
High customer obsession, both for internal and external customers
Experience of delivering results consistently; goal-driven and motivated by achieving targets
Provides leadership, coaching and development of the team. Works in conjunction with Human Resources and Training to develop strategic plans for management and supervisor development
Be able to continually measures and evaluates all work processes using Kaizen, Lean and other improvement methods
Proven track record of leading teams to high levels of performance
Deep dive deep to include root cause analysis and develop action plans in support of driving process improvements and keep pace with our explosive growth while motivating others to meet the challenges of a performance based culture in an extremely deadline-driven environment
Demonstrates ability to influence, manage, and present ideas via clear written and oral communication. Demonstrates emotional maturity and grace under pressure in all communications. Builds positive productive relationships with many stakeholders and partners around the world
Develops and drives strategies and programs which improve the competitive position of the team and company
Able to build and maintain lasting relationships with other departments and key business partners
Ability to effectively manage time, prioritize tasks and work within deadlines
Well organized with keen attention to detail with demonstrated effective follow-up skills

243

Manager, Operations Resume Examples & Samples

Supervises assigned technical and administrative staff, including subordinate supervisors, and performs personnel actions including hiring and performance evaluation. Supports GDIT AIT work in Mayport with warehousing, receiving, HAZMAT, etc
Directs program activities to meet client and organization work objectives and serves as a liaison with clients to coordinate activities, negotiate tasks, solve problems and ascertain GDIT task performance
Performs business development activities, including customer communication, area business intelligence, and the preparation and review of technical and cost proposals
Manages the GDIT Mayport facility
Participate and network in Jacksonville Area Ship Repair Associations

244

Plant Manager Operations Resume Examples & Samples

Cascade strategic objectives from Segment, Business Unit and Operations functional leadership. Set and clarify requirements and expectations for direct and matrixed reports based on the strategic direction and needs of the business
Plan, direct and monitor production activities with the objective of maximizing the use of organizational resources to meet or exceed established targets for TEOA (LEAN), Safety, Quality, Delivery, Cost, Employee Engagement and Talent Development
Drive the creation and deployment of Continuous Improvement initiatives which enable functional areas and the site to meet or exceed its Operating plan. Take proactive steps to ensure best practices are shared. Drive standard work for safety, quality, inventory, scrap rate/yield, TPM, 5S+1
Develop action plans and make operational decisions on policies, tactics and resources critical to the site’s operational success thus ensuring successful delivery against targets and strategy
Own the environmental, health and safety for the site. Drive the successful resolution of building issues and repairs
Deliver an extraordinary customer experience. Understand the demand from the customer and plan materials and production in alignment with plan. Understand the extended value stream from procurement, through production to delivery and beyond. Focus on quality expectations of the customer and creating an extraordinary customer experience including but not limited to continuously improving ship to request rate, reduction of customer complaints/issues while balancing cost
Plan materials and production around the needs of the customer. Develop and implement production operating budget and plan. Allocate appropriate resources and monitor goal attainment. Develop headcount requirements and work to align with achieving operations plan
Partner with support staff and matrixed reports to ensure the support and resources provided align with the needs of the operation. As the plant manager, responsible for P&L, conversion and material productivity
Drive strategic workforce planning and successful talent development strategies aligned to business needs, OLR and strategic succession planning outcomes/requirements, and seasonality
Drive employee engagement at the site through an appropriate daily, weekly, bi-weekly, monthly and quarterly communication strategy with a strong focus on recognition. Hold town hall meetings and conduct skip-levels with your report’s direct reports
Minimum 5 years’ experience working with a manufacturing organization with proven success in simplifying processes and increasing production. General project leadership experience
Minimum 5 years’ of management experience required
Lean and/or six sigma experience preferred
Experience working with multiple customers and suppliers in a low volume high mix industry
US Citizen and/or Green Card Holder required due to ITAR requirements

245

Manager, Operations, Consumer Neuroscience Resume Examples & Samples

Recruitment of target respondents by working with vendor and internal Client Service team
Responsible for all aspects of data collection including interacting with research participants on daily basis
This will only take up 30% of the time. Basically to fill in the role of a NP during time crunch - when the local NPs are not available or engaged in studies
Collect electroencephalogram (EEG) & physiological data while research participants are being exposed to marketing material in a lab environment
Participate in experimental setup, data validation, and archiving processes
Collaborate with other Neurophysiologists and Lab Operations Manager on daily basis to ensure smooth operations and client timelines
Responsible for managing the team of local neurophysiologist
Motivated
Ability to multitask and attend to team members needs

246

Manager, Operations Resume Examples & Samples

Provide lead management of delivery and warehouse hourly workforce to ensure successful delivery of product to market and provide best in class delivery service to our retailer customers
Address retailer issues in a timely fashion and act as operations representative out in market
Experiance with Process improvement or lean manufacturing
Work directly with Sales team to optimize route-to-market processes that help meet Sales objectives while minimizing operational cost
Direct, lead, motivate and develop department personnel including selection, performance management, skill development and employee relations
Develop, monitor, and maintain KPIs to ensure process efficiency and service level
Lead employees through implementations of best practices, new technology and process change to drive increased operational productivity
Provide support and information to management on all labor relations and employee relations issues
Bachelor's degree in Business, Operations Management, Logistics, Supply Chain, Engineering or related field
2-5 years experience in management, particularly in a beverage wholesaler
Knowledge of best practices in delivery and warehouse operations and ability to drive and implement change in a complex environment
Demonstrated strengths - leadership, planning, communication, analytical, complex problem-solving, and ability to influence
Ability to work collaboratively with diverse groups, handle multiple projects simultaneously and deliver results that exceed expectations
Advanced degree/MBA
Green Belt certification
Willingness to relocate within the U.S. for future opportunities
Beer/alcohol industry knowledge

247

Manager, Operations Resume Examples & Samples

Financial and Operational Analysis and Recommendation Development (50%)
Gather and analyze relevant cost or customer impacting data from multiple
Strong SQL, Excel, Power Point skills required
Bachelor’s and preferably Master’s Degree in STEM or Finance related
Background in Finance or Consulting
Previous experience with Online Retail, preferably in Operations
Programming languages (Python, R, etc) a plus

248

Manager, Operations Resume Examples & Samples

Logging, Monitoring and Event Management
Continuity Management
Security Management
Patch Management
Provisioning Management
Incident Management Problem Management
The right person will have strong people management experience of 5+ years with a track record of success
Strong verbal and written communication skills, which will be key in driving customer and internal communications
Must have a technical background or understanding of Linux and Networking
Experience in Managed Service provider - managing IT environments on behalf of customers
Experience and Certification in ITIL and or Dev Ops
Strong understanding of Linux, Networking Technologies & Software Development

249

Manager, Operations Resume Examples & Samples

Identify and support any efforts related to national contract and grant projects and opportunities, including compiling information and producing written content for applications and proposals
Manage compliance with budget, deliverables, and reporting requirements associated with assigned national grants and projects
Develop and manage a strategy and process for regularly obtaining, analyzing, and producing business intelligence reports related to network-wide operational data (quality assurance, performance indicators, finances, etc.)
Manage day-to-day operations of the community of practice and expert network that will provide ongoing technical assistance and support on operational issues to the 2-1-1 network
Support the team in promoting and advancing 2-1-1 as a key strategic asset with federal and state agencies and national and regional non-profit agencies
Assist the Director, 2-1-1 Operations and Performance in coordinating disaster-related support to the United Way network through direct consultation and coordination of UWW resources to local United Ways and 2-1-1s
Manage and support learning opportunities (i.e., webinars, online collaboration, etc.) related to 2-1-1 the 2-1-1 network
Support and back up other team members as required
Strong passion for the work of the United Way and 2-1-1 network and for serving individuals and communities
At least 3-5 years experience in a professional setting
At least 1-3 years experience successfully managing complex administrative and business processes and tasks, preferably in a non-profit or government agency
Demonstrated relationship management expertise
Ability to work and lead autonomously with minimal supervision and to excel in an entrepreneurial, self-starting and fast paced environment
Experience with 2-1-1 and/or call center management a strong plus. If candidate has insufficient experience, must develop and demonstrate expertise within 60 days of start
Experience with compliance on federal and state government contracts a strong plus. If candidate has insufficient experience, must develop and demonstrate expertise within 60 days of start
Experience in managing nonprofit development training & learning programs a plus

250

Manager Operations Warehouseus Resume Examples & Samples

The Operations Manager is responsible for managing and/or assisting in all warehouse operations
Duties will include the managing of incoming deliveries, daily inventory, and maintaining all operational and staff related records and schedules
Responsible for the verification of all inbound and outbound deliveries of company items
Responsible for managing paperwork flow from transactions and conduct cycle inventories in operations
Recruiting and training the warehouse staff
Reviewing warehouse safety and ensuring the company policies are communicated, applied, and enforced
It also ensures high-levels of inventory control and must solve issues that arise related to receiving, barcode location storage, end-user requisitioning, cycle counts, picking and delivery

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