Operations Manager, Global Resume Samples

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Experience Experience

Houston, TX

Operations Manager, Global

Houston, TX

Trantow LLC

Houston, TX

Operations Manager, Global

Enhance employee engagement through effective communications and interactions with operations personnel and production focus teams
Work with Supervisors and production personnel to maximize workforce effectiveness & flexibility
Establish departmental master plans and execute day-to-day actions in support of Bombardier strategic initiatives and operational objectives
Drive continuous improvements in operational and business processes to deliver optimal results for Safety, quality, productivity, cost and labour relations
Develop departmental budgets. measuring and report on financial performance
Actively lead and drive execution of the Achieving Excellence System within area of responsibility (i.e. SQPEC, Visible Leadership, etc) in line with Bombardier's strategic vision
Establish, monitor and track operational KPIs and performance to Master Plans

Boston, MA

Nas Operations Manager Global Services Operations

Boston, MA

Langosh Inc

Boston, MA

Nas Operations Manager Global Services Operations

Team development
Continual service improvement
Incident and escalation management
Service management and reporting
Drive results from external teams and lines of business to improve the technology or process
Operational risk management
Relationship management with partner GTI support organizations, LOB support teams and vendors

present

Dallas, TX

Senior Manager, Global Licensing Operations

Dallas, TX

Rowe, Hansen and Hoppe

present

Dallas, TX

Senior Manager, Global Licensing Operations

present

Drive licensing operations strategy, supporting product and business counterparts to ensure that all service level agreements are met
Establish and document new on-calendar go-to-market processes in order to expand and globalize the licensing business. Ensure all stakeholders (HQ, Region, Country) are aligned with processes and all dates and timelines are clearly communicated
Owner of licensing system landscape, ensuring both internal and external stakeholders understand and utilize each system
Ensures master data accuracy, works with master data team to continuously improve process. Manages data entry teammate(s)
Serves as key stakeholder within formation of go-to-market licensing calendar through integration of multiple partner product creation and commercialization calendars. Solidifies dates with HQ and regional stakeholders to ensure on-time delivery and 100% calendar alignment
Collaborates with product, merchandising, and supplier operational counterparts to synchronize licensee processes
Works with license teammates and sourcing department on supplier set up and factory compliance, oversees labelling and packaging compliance from license partners

Education Education

Bachelor’s Degree in Marketing

University of North Texas

Bachelor’s Degree in Marketing

Skills Skills

Excellent communication skills both verbal and written
Persuasive with details and facts
MS Office (High proficiency in Excel & Powerpoint)
Ability to look at situations from several points of view
Ability to challenge and debate issues of importance to the organization
A demonstrated commitment to high professional ethical standards in a diverse workplace
Demonstrated leadership ability
Excellent interpersonal skills and a collaborative management style
Budget development and oversight experience
Problem Solving

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15 Operations Manager, Global resume templates

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Global Affiliate Outsourcing Operations Manager Resume Examples & Samples

Responsible for day to day operations of the affiliate outsourcing processes
Serve as primary liaison with various internal groups to facilitate risk assessments and to ensure that assessments are prioritized and delivered on time
Work with SRMM Relationship Managers
To escalate issues and actions for timely resolution
To prioritize assessments and work output
To provide timely and accurate reporting to support their duties
To analyze and support process re-engineering, automation and new program requirements
Work with internal clients to respond to queries and their needs for information
Provide oversight over Operations business analysts, including prioritizing their work, reviewing the quality of their output and identifying opportunities for process improvement / cycle time reduction
Lead / manage projects to enhance and improve the processes and overall
Build and manage relationships with many key stakeholders and ability to actively and proactively engage with key stakeholders
Excellent oral and written communication skills and a proven ability to work in a fast-paced and high pressure environment
Manage resources, provide direction, coaching, and ongoing feedback for development
MS Office proficiency especially Excel
Exceptional organizational skills, a high degree of attention to detail and a penchant for getting to the root cause of an issue
Analytical, creative, problem solving mindset. Flexibility is a key element as the role will require the ability to understand and react to changes in priorities
Self-starter with an ability to be proactive in problem solving and analysis
Understanding of Operational Risk and associated regulations (e.g., Basel, SOX, etc.) and the associated application to a financial services business
Business/product knowledge (desired): Familiarity and experience with finance and the processes related to the marketing, selling and trading of securities, derivatives and/or commodities in the financial services industry is a strong plus, but is not essential
Bachelor's degree, at a minimum

Total Rewards & Global Mobility Operations Manager Resume Examples & Samples

Lead and manage a team of 5-10 responsible for TROMO operations, ensuring quick and complete resolution, and superior quality
Lead TROMO specific projects, including project development, launch, execution, performance, control, and close
Accountable for delivery for performance summary cycle, open enrollment, pulse, and projects delivered by the People Operations team
Accountable for day to day support for global mobility & benefits programs including Relocation, Immigration, 401k, Health & Welfare, Family, Community, Leaves, and Finance programs
Co-build HR Ops roadmap to support long term HR service delivery goals
Manage and escalate system and processing issues and liaise with internal business partners on resolution
Run adhoc reports on program utilization and help establish metrics for team and ensure performance against metrics is tracked, measured, and posted at least monthly
Lead team driving process and system improvements with programs. Lead cross-functional efforts with vendor and internal stakeholders to improve vendor system functionality/usability, integrations, and data integrity
Provide feedback and make recommendations to management on process improvements, technology, training requirements, etc. that will improve employee satisfaction
Partner with People tools team on system roadmap priorities
Leverage best practices from industry in influencing and driving operational improvements. Make recommendations on program changes and conduct cost/benefit analysis of potential improvements
Proactively identify and communicate business issues. Lead quarterly business reviews with key internal TROMO stakeholders on program effectiveness

Nas Operations Manager Global Services Operations Resume Examples & Samples

Incident and escalation management
Lead root cause initiatives
Service management and reporting
Continual service improvement
Manage teams in production support environments, with a focus on distributed storage (SAN/NAS/Backup)
Relationship management with partner GTI support organizations, LOB support teams and vendors
10+ years experience in a large-scale distributed environment, along with experience in an operations environment; Distributed Storage experience is highly preferred
3+ years experience as a team lead/manager managing a team of 5+
Intermediate experience/knowledge configuring, deploying, and supporting EMC Celerra, EMC Centera, EMC ATMOS, DFM Operations Manager, and Performance Advisor
Experience in large scale distributed storage environments
Advanced business continuity/resiliency knowledge
Demonstrated sense of urgency around critical issues

Global Portfolio Operations Manager Resume Examples & Samples

Typically 10+ years of experience in a supply chain function (or related fields)
5+ years experience in managing a lease portfolio
Typically 2+ years of people management experience
Excellent understanding of lease portfolio management
Excellent project management skills, including time and risk management, and project structuring
Advanced leadership skills, including coaching, team building, conflict resolution, and management
Excellent verbal and written communication skills, including advanced negotiation, presentation, and influence skills
Advanced relationship management skills, including partnering and consulting

Cin Skill Group Manager Global Licensing Operations Resume Examples & Samples

SLA and skill group performance management
Accountable for skill group quality performance
Identification of training opportunities
Engage in the operational relationship between APAC CIN and 2nd line stakeholder teams
Engage in the operational relationship with APAC CIN Vendor team
Partner with Service Management on new services introduction and service validation
Performance metrics analysis and communication
Tactical escalation support
Manage compliance with auditing and contact centre standard requirements
A passion for working in a contact centre environment and understanding the customer experience this represents
A positive approach to find solutions to issues and drive innovation
Strong communication skills to effectively collaborate with the local and global teams
Contact centre operations and/or management experience
Experience related to a technical support environment will be highly favorable

Operations Manager Global Mobility Resume Examples & Samples

Review and allocate tasks
Manage performance metrics – Analyze and review performance and results with Geos and make recommendations for improvement based on analysis
Prepare report for reviews where required
Demonstrate capability to perform tasks independently
Proven interpersonal communication skills (both oral and written)
Adaptable in approach and work style to changing demands, circumstances and fast-paced environments
Understand, articulate and develop risk mitigation recommendations that contribute to the successful execution of projects, typically of medium or large size and/or complexity
Define and prepare solutions/proposals that clearly identify objectives, scope, benefits, costs, responsibilities, assumptions, deliverables, schedules, completion criteria and resource requirements needed to execute small- to medium-sized engagements successfully
Manage client expectations and act to achieve high client satisfaction
Lead and motivate team members, staff and executives to action, using powers of persuasion and formal delegation and follow-up techniques
Share with Geo Leaders the assets available for translation (web pages content, emails, offers
Manage list of country validators and resolve any validation issues
Ensure positive customer satisfaction and customer relationship is maintained
Drive/manage service quality and improvement of service delivery processes
Continually identify ways to reduce cost of delivering the services and improve service
Drive/participate and coordinate crisis management
Drive/participate and coordinate audit readiness
Customer Service & Relationship Management
MS Office (High proficiency in Excel & Powerpoint)
A demonstrated commitment to high professional ethical standards in a diverse workplace
Excels at operating in an fast pace
Open to direction and Collaborative work style and commitment to get the job done
Persuasive with details and facts
High comfort level working in a diverse global environment
At least 7 years experience in Customer Service & Relationship Management
At least 7 years experience in MS Office (High proficiency in Excel & Powerpoint)

Global Manager, Graph Integrity Operations Resume Examples & Samples

Provide strategic direction and ongoing leadership to the Graph Integrity team in Austin, and represent our teams across CO’s 4 global offices
Develop and execute short- and long-term strategy, and align goals, metrics and action plans
Advocate for international community members (users) to improve their experience with the site and with support
Actively engage as a member of the CO global leadership team for cross-cutting strategic, operational and people initiatives
Be a thought leader with various cross-functional partners to align objectives and extend impact

Operations Manager Global Insights Resume Examples & Samples

Facilitate annual planning and goal-setting activity at organizational level
Author multiple forms of communication including internal/team notifications, status reports, and meeting material
Develop and maintain a scorecard of strategic metrics on Global Insights performance vs. goals, and analyze performance trends
Manage all regular team meetings, including staff meetings and town halls
Prepare all departmental reports and documents, standing updates, scorecard(s) and Global Insights inputs to GxT reports and scorecards
Interface with HR to maintain up to date view on team hiring and headcount
Interface with Finance and team to maintain view of budgets, gain budget approvals, and reconcile budgeted vs actual expenses
Interface with Procurement to onboard new vendors, gain vendor work order approval, and ensure timely payments to vendor partners
Interface with GxT business managers on communications, employee engagement efforts, calendars, and GxT-led meetings/offsites
Provide support to Executive on all matters relating to day-to-day organizational management

Global Mobile Operations Manager Resume Examples & Samples

Process engineering and oversight for client service delivery
Infrastructure capacity management
Effectively partner and liaise with the Engineering team, external vendors and the business units within the firm
Incident diagnosis, troubleshooting, escalation and communication
Manage the professional career of members of the team
Continuous improvement of the problem and change management processes
Identify and implement operational efficiency initiatives
Unix/Linux systems and/or Windows administration experience
Comfortable level of scripting with language of choice (Perl, PowerShell, Python, shell, Java)
Infrastructure support experience
Experience managing a staff of 5 or ore individuals

Global App & Operations Manager Resume Examples & Samples

Lead global operations of the FordPass app, including
Bachelor’s degree in Business Marketing, Design, Communications or Computer Science
5+ years work experience in design, development, and delivery for Mobile Phone experiences either by Apps or Digital Web
Master’s degree in Marketing, IT or Business (or equivalent)
Startup experience ideal
Has a good understanding of lean start-up and 5D agile delivery approach
Well-versed in the importance of continuous improvement
Capacity to have a systems level view of data/infrastructure
Project management capability
Outstanding teamwork and high level of comfort in working in a flat organization with autonomy, in support of colleagues

Global Industry Operations Manager Resume Examples & Samples

Obtain buy-in from stakeholders and communicate business needs/drivers throughout the organization
Provide continuous status updates, and manage the expectations of stakeholders
Ensuring a communication network is in place and that information is being provided to end users, leadership team, and stakeholders
Ensure managers and supervisors understand the impact of process changes on their people
Ensures thorough familiarity with company policies and procedures. Appropriately applies policies and procedures in compliance with government laws. Policies and procedures include, but not limited to: Standards of Business Conduct, Intellectual Property, Control Environment, Information Protection, ISO 9000 & 14000, government regulations (e.g. health, safety, quality and environmental), and functional policies published on the Rockwell Automation Information Network
This position requires a 4-year degree, or equivalent, preferably a BS/BA in business or Information Technology or BS in engineering
At least 7 years of sales operations or business

Global Forecasting & Operations Manager Resume Examples & Samples

Ownership of our end-to-end planning processes and workflows to support our build and manufacturing investment decisions to our consumers, in-bound shipments, customer replenishment, and long term product development
Create and implement inventory targets and allocation strategies to maximize inventory placement, turns, sales, and customer experience
Execute, measure, and continuously improve key end-to-end supply chain performance indicators from build plan accuracy to customer on-time delivery
Drive systems, process and reporting automation with key internal and cross functional teams
Lead the integration of innovative solutions that facilitates the improvements in the way we manage our demand forecast and inventory strategies for all devices and accessories products
Define the technical roadmap for the systems working with Amazon’s worldwide retail network, integrating with Amazon’s own fulfillment network and 3rd party device retailers
Strong analytical abilities, and high proficiency working with advanced models
The ability to manage projects and tasks at both a macro level and down in the details
Must have proven ability to manage large scale and complex projects with experience leading cross-functional efforts
Experience presenting to Senior Management
Experience with forecasting and cross-functional management
Experience in leading and transforming large, highly effective organizations

Manager, Global IP Operations Resume Examples & Samples

Active engagement as full member of Global IP Leadership team to manage and lead Global IP team of attorneys, agents, paralegals, searchers, and others. Values and creates transparency, partnership and quality as foundational operating tenets for solving problems and building a world class IP portfolio
Manages workload across team of paralegals, docket specialists & others to balance the team's workload to ensure completion of projects within established time frames and quality standards
Establishes quality assurance processes to ensure cost-effective, high quality processes for docketing, patent office filings, IDS, instructing foreign associates, and other key practices
Drives continual process improvements and infrastructure implementation to seamlessly support expansion of Global IP team to other Illumina sites across the globe
Full range of administrative duties related to US, PCT and foreign patent filings including preparing patent applications, formal documents (for example, Assignments and Information Disclosure Statements) and office actions for filing. Proficiency with electronic filing for USPTO and PCT applications. Maintains order of documents in prosecution electronic files
Reviews and/or manages team that reviews docket report/due date report for items to be completed making sure the attorney is aware of upcoming deadlines; assists attorneys with reviewing/clearing docket; processes and dockets incoming mail, faxes, and email for due dates and related information in department’s computerized docketing system
Efficiently coordinates foreign, PCT, regional/national phase and EP validation filings with foreign patent agents. Establishes and maintains effective processes and templates for the formal preparation of letters to outside counsel providing attorneys’ substantive comments on office actions and response strategies. Coordinates all incoming and outgoing file transfers
Interfaces across Legal team and operations counterparts to ensure efficiency and cost effective practices are implemented and maintained
Provides a welcome & effective interface with inventors, senior executives, outside vendors, law firms, and 3rd parties as needed

Global Branding Operations Manager Resume Examples & Samples

Work closely with PAs to ensure the brand architecture and its visual language is understood, adopted and implemented in all communication elements used for internal affiliation purposes – on- and offline –, and is ultimately reflected in our external communication channels – i.e bcg.com
Became the Go-to-person for PA topic leaders considering launching a new entity, offering support in the branding process and ensuring that the different requirements are fulfilled – ex: ensuring that legal is involved in the final selection of the entity's name before designing marketing materials
Orchestrate the launch of new entities by coordinating with all internal functions – production, digital, platforms – and external vendors (when relevant) to ensure that all elements needed (eg. banners, print materials, communication templates, etc) are provided in a timely manner
Cooperate with the Global Marketing Platforms and Global Digital teams to enable appropriate solutions for different BCG entities' go-to-market strategies, while ensuring that synergies in the technologies and support models are realized
Collaborate with the Marketing Operations team on building the complete suite of go-to-market activities at BCG , with special focus on PAs, Extension and Endorsed Brands – as well as identifying opportunities for collaboration and synergies and driving consistency and brand alignment across our marketing and communication efforts
Ensure high level coordination within different global marketing functions: internal marketing communication, marketing operations, the digital team (responsible for BCG.com), social media, email, recruiting branding, and visual communication/ design
Contribute to Branding and Marketing Operations projects as needed
Understands and performs all job responsibilities to a high standard
Applies deep knowledge; recognized for expertise
Seeks to enhance knowledge/experience through best practice sharing and training
Delivers high-quality, accurate results
Incorporates knowledge of policies and practices into work
Resolves complex issues/problems independently with sound judgment
Performs rigorous and accurate analysis
Challenges traditional way of doing things; moves beyond the obvious
Addresses root causes behind issues, identifies patterns, comprehends big picture and long term implications
Seeks assistance as appropriate
Self-motivated, takes initiative, possesses creative problem-solving skills and willingness to offer suggestions for improvement; builds relationships to leverage resources
Demonstrated diligence, attention to detail and technical intuition
Service-oriented, flexible, positive team player
Possesses organization skills and composure: ability to handle competing priorities and to work effectively in a challenging fast paced environment
Exercises judgment in managing confidential/sensitive information; trustworthy

Global Master Data Execution & Operations Manager Resume Examples & Samples

Overall responsibility for working with internal audit and internal control teams to define and implement process controls, to include responsibility for MD team's adherence to the controls on a per transaction basis
Overall responsibility for defining required skills sets and work effort to support material, customer, vendor, and finance master data services
Overall user representation responsibility for in excess of 15 IT systems currently used to manage the master data process across the Huntsman organization
Responsibility defining and driving process standardization and improvement opportunities, data quality improvement initiatives, performance score carding, and data standardization targets per the wider data and analytics strategic direction
Key figure in defining annual goals and objectives for our global data and analytics team, followed by leading the operational team in KL in successfully achieving the defined targets
Responsible for defining, implementing, and maintaining our MD Internship program

Senior Global Manager, Eclinical Operations Resume Examples & Samples

8+ years relevant work experience in eClinical solutions across different phases of clinical development
Knowledge of eClinical vendors and industry working groups
Deep understanding of drug development and biopharmaceutical industry preferred
Knowledge of system validation related to eCOA systems, wearables, Electronic Health Records, etc
Understanding of the global Clinical regulatory environment and advances such as use of PROs in driving patient engagement
Intellectual thought leadership, strategic and critical thinking to influence senior leadership and drive direction of eClinical Strategy
Strong management skills, and ability to effectively lead and collaborate with various business functions
Experience managing in a matrix environment and collaborating across functions and organizations, including demonstrated ability to influence without authority
Demonstrated ability to establish effective business relationships with external stakeholders
Demonstrated leadership, proactive problem solving, conflict resolution, support teams and team building skills
Direct leadership of Cross-functional initiatives/effective change management of process or technical improvements
Ability to successfully implement change and lead change management initiatives

Operations Manager, Global Resume Examples & Samples

Drive world class safety performance through the implementation of behavioral based safety programs and ensure compliance to all Bombardier and regulatory requirements
Maintain a robust product quality compliance program making full use of the Bombardier Quality gate process and progressive acceptance where applicable
Enhance employee engagement through effective communications and interactions with operations personnel and production focus teams
Establish departmental master plans and execute day-to-day actions in support of Bombardier strategic initiatives and operational objectives
Drive continuous improvements in operational and business processes to deliver optimal results for Safety, quality, productivity, cost and labour relations
Cascade information on Department and Bombardier performance to production personnel
Maintain a strong cross-functional focus, ensuring the team members work collaboratively to meet program objectives
You have a university degree or college diploma in a technical or related discipline
You have a minimum of 10 years practical experience in a supervisory position leading multi-disciplined teams in an aerospace environment
You possess a solid understanding of the change management process
You possess excellent leadership skills including strong ambition and desire to succeed, a strong professional ethic and proven planning, prioritizing and organizational skills
You possess strong computer skills and the ability to work with MS Excel, Word, and PowerPoint

Operations Manager HRO Global & Group Services Resume Examples & Samples

Working and liaising with HR SSCs, BPOs, Operations Team, Business Customers
Balance workload across teams
Manage compensation for teams
Resource analysis and baselining
Run customer satisfaction related actions
Organize periodically calls with customers (dashboard, service update)
Manage talent
Foster teamwork / working towards common goals
Walk through local admin topics coming out of bi-weekly extended mgmt meetings - inviting local support functions as needed
Staffing
Monitor behavior and attitude of individuals in teams
Discuss people development on individual level (career and moves)
Analyze soft skills training and upskilling needs (people development) and request trainings
Performance calibration
Analyze quality performance trends for teams
Follow up on non-performers (disciplinary), Follow up on PIP
Attrition Risk Analysis
Follow up on exit interviews, propose actions
Review and monitor dashboards / control teams performance
Hold skip level meetings (as necessary)
Escalation on team conflicts
Succession plans for all positions
Propose / request trainings for future role
Identify people development needs for future role
Display high integrity on the job and comply with the Roche guidelines

Senior Manager, Global Licensing Operations Resume Examples & Samples

Drive licensing operations strategy, supporting product and business counterparts to ensure that all service level agreements are met
Establish and document new on-calendar go-to-market processes in order to expand and globalize the licensing business. Ensure all stakeholders (HQ, Region, Country) are aligned with processes and all dates and timelines are clearly communicated
Owner of licensing system landscape, ensuring both internal and external stakeholders understand and utilize each system
Ensures master data accuracy, works with master data team to continuously improve process. Manages data entry teammate(s)
Serves as key stakeholder within formation of go-to-market licensing calendar through integration of multiple partner product creation and commercialization calendars. Solidifies dates with HQ and regional stakeholders to ensure on-time delivery and 100% calendar alignment
Collaborates with product, merchandising, and supplier operational counterparts to synchronize licensee processes
Works with license teammates and sourcing department on supplier set up and factory compliance, oversees labelling and packaging compliance from license partners
Drives operational service level agreements in the formation of each licensing contract to ensure all operational metrics are considered and factored into licensee’s responsibilities
Works with global operations team on logistics from order placement to delivery (ex-factory dates, tracking/reporting accurate delivery dates), compliance, delivery timeframes, customs clearance, product storage at warehouse, etc. Communications lead for all operations updates
Liaises with UA teammates in equipment, team sports, entertainment marketing, collegiate, sports marketing, and others to ensure cross-departmental alignment
Partners with licensees where applicable to communicate, educate, deliver and maintain operational standards
Support Licensor (where UA is licensee) operations as needed
Operate independently in a highly entrepreneurial environment

Manager, Global Exhibit Operations Resume Examples & Samples

Lead exhibit strategy for Symposium/ITxpo Orlando including inventory management, capacity planning and production timelines for 250+ exhibitors
Lead exhibit and sponsorship delivery for Symposium/ITxpo Orlando including planning, enhancements, fulfillment and onsite delivery
Manage event budget for exhibit and sponsorship delivery utilizing sales forecasts and estimates from multiple agency partners
Manage Exhibitor Resource Center (main communication portal for exhibitors) to ensure exhibitors have the necessary information for pre-planning and event execution
Manage agency partners to ensure flawless event production and delivery ensuring Gartner is maximizing relationships and receiving the highest level of service possible
Manage enhancement projects for the Symposium/ITxpo series and events targeting c-level attendees; projects to include attendee and exhibitor engagement initiatives, exhibitor content development and new product development
Manage global consistency for the Symposium/ITxpo series and all events targeting c-level
5-7 years’ experience in a fast paced and agile professional environment
Project management and event management experience required
Strong interpersonal and relationship building skills; strong team player
Advanced project management skills; ability to determine dependencies, delegate responsibilities and deliver projects on time and within budget
Superior written and verbal communication skills; including presentation and facilitation skill sets
Well defined time management and organizational skills; ability to prioritize workload and operate with a structured and passionate approach/methodology to deliver results

Endpoint Operations Global Manager Resume Examples & Samples

Applying solid technical capabilities, analytical skills and knowledge in ITIL Service Management processes
Planning, onboarding and tracking offshore resources, including time and expense management, and financial reconciliation and reporting
Understanding of the sourcing models and their drivers and benefits
Providing regular guidance to functional managers of the IT organization and assisting in sourcing vendor and relationship management and transforming the functional groups to take full advantage of the sourcing model; and,

Global Business Operations Manager Resume Examples & Samples

Strategically define programs with Business Development
Define requirements related to automation improvements with various stakeholders
Develop contract implementation requirements to streamline workflow process with Legal team
Ability to work with minimal direction in a fast-paced and rapidly changing environment, while maintaining an independent and entrepreneurial mindset
Retrieve and analyze data using Excel, Salesforce.com, and other data management/BI systems
Strong business analysis and functional experience, including requirements gathering and creating/deploying solutions to end users
Highly innovative, flexible and self-directed
Handles multiple competing priorities in a fast-paced, deadline-driven environment
Advanced written communication skills and the ability to guide and influence senior leadership
Proven project management ability that demonstrates organizational and problem solving skills that lead to a successful conclusion

Global Trade Digitisation Operations Manager Resume Examples & Samples

Build, maintain, and communicate product launch plans and track the deliverables, milestones, risks and dependencies from the cross functional launch team
Anticipate bottlenecks, explore contingencies and provide escalation management throughout new product launch
Establish and develop relationships with the business in the launch process and utilize these relationships to develop strategic partnerships throughout launch
Leverage operations background and knowledge to influence the program design of experiments (DOE), creating realistic, effective, and efficient data validation plans
Hold regular launch readiness meetings with management, and coordinate stakeholder support for these meetings
Coordinate the Digital Product Design & Development team for new product introduction. This includes system delivery, install, and initial checkout
Partner with Product Managers and Development Leads to troubleshoot issues quickly and maintain launch plans
Executive presence and ability to communicate effectively with technical and non-technical individuals
Detail-oriented with a demonstrated ability to motivate and influence teams outside of your direct purview
Managing complex technology product launches
Ability to think strategically and act tactically
Natural curiosity for gaining business acumen in Transport & Logistics
Bachelor’s degree in a Technical Field (Engineering/Mathematics/Science)
5+ years of demonstrated leadership running complex software and hardware projects with multiple stakeholders, and aggressive schedules in real world environments
5+ years of Project/Program Management experience
5+ years of Operations Management experience
Strong data analytical skills and proven experience developing and using tools to analyse large data sets to drive decisions
Experience and in-depth knowledge in Block chain
MBA and Project Management Professional (PMP) desirable
Experience with cross geographical project coordination and management
Transportation, Logistics or carrier management experience

Global Renewals Operations Manager Resume Examples & Samples

Align renewals priorities among global and regional renewals teams, and regional and global sales leadership to support standardization and fulfillment
Provide data, process, and reporting support and consulting for key sales leadership teams
Work closely with regional renewals teams as well as associates in India to understand and define processes required to support renewals operations, serving as the global process owner where needed
Work with third party vendors to define activities and timelines needed to meet vendor activities, provide feedback, and identify areas of opportunities
Define and manage projects prioritized to meet the renewals sales team needs
Serve as a subject matter expert for large initiatives and programs to define requirements, guide decision-making, and support successful implementation
Work with platform and product owners to guide prioritization and requirements within IT to support systems and process changes
Bachelor’s degree in business administration or a quantitative field; MBA is a plus
Solid relationship management skills
Ability to work in a team and learn new things while focusing details and delivering results
Excellent written and verbal English communication skills
Demonstrated excellent customer service, interpersonal, and time management skills in a fast-paced environment
Proven enterprise leadership capabilities
Experience in a subscription-based business model is an advantage

Manager Global Complaint Operations Resume Examples & Samples

Degree (Master/Bachelor) within e.g. Health Science
Knowledge of Medical Device compliant handling regulations in the EU, the US, Japan and other relevant markets
IT understanding to facilitate the process / tool harmonization
MDR/MDV reporting experience is a plus
Strong coaching skills
Sense of urgency but also steadiness in handling the daily business. Must be very reliable and trustworthy
Fluency in both Dutch and English is mandatory, other languages are welcome
Sound SAP system understanding is a plus
Able to interact with Operations, Customer Service, Quality Assurance and the Development Department for complaint handling and
Experience in similar environment within an FDA regulated company
Proven experience in managing global stakeholders and teams
Proven experience in building an effective and efficient end-to-end complaint handling process
Strong background in CAPA mgt
10+ years experience in working in a regulated industry, e.g. Medical Device industry
5+ years experience in complaint handling / PMS

Manager CCA Global Remanufacturing Operations Resume Examples & Samples

Several years’ experience in an OEM Remanufacturing Business
Proven ability to develop a strategy and communicate / sell this strategy to stakeholders and create enthusiasm and commitment
Several years’ experience of managing individuals and building effective teams
Excellent written and oral communications skills and proven ability to work with others including cross functionally
High level of analytical ability where problems need to be resolved quickly
Proven ability to leverage existing infrastructures
Strong financial acumen, ability to develop and understand a budget
Strong IT skills with ability to use MS Word, Excel, Powerpoint etc
Senior leadership background
Masters Degree or equivalent experience

Global Trade Show Operations Manager Resume Examples & Samples

Bachelor of Arts or Sciences degree in marketing, hospitality/and or event management, life sciences, communication, or related field preferred. CTSM or CMP a plus
10-15 years experience with tradeshow marketing campaigns, digital engagement, and program data capture and analytics
Experience working in a cross-functional, complex matrix environment and developing partnership-style relationships at all levels of an organization
Understanding of key tradeshow marketing strategies and concepts with proven background of executing campaigns that support measureable marketing objectives
Proven success with creating immersive digital/interactive experiences in tradeshow environments and ability to show real examples
Strong organizational, planning, negotiation, and problem-solving skills
Proactive results-oriented self-starter with ability to work autonomously and as a team
Adept at handling multiple projects simultaneously under tight deadlines
Flexible and able to adapt to rapid change
Creative yet analytical mindset
Adherence to corporate Standard Operating Procedures for consistency
Adept with learning in-depth scientific product knowledge within multiple product lines
Knowledge of marketing automation tools, CRM’s, and other tradeshow planning tools
Knowledge of marketing communications and graphic design programs helpful
Demonstratable experience working in a complex and fluid matrix environment
Professional demeanor, strong communication (written, verbal, presentation, and interpersonal) skills, and ability to work virtually with colleagues based remotely
Must be comfortable reviewing and analyzing financial data and other tradeshow metrics to form conclusions and provide solutions
Must be proficient in Microsoft Office, especially Excel and PowerPoint, and working in databases
Willing to travel domestically and some internationally up to 30%
Ability to lift up to 50lbs and onsite duties may require bending, walking, or standing for an extended period of time
Must be able to work periodic nights and weekends related to tradeshow schedule