Manager, Sales Operations Resume Samples

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B Block

Bernadette

Block

92178 Herman Brook

Phoenix

+1 (555) 831 9379

92178 Herman Brook

Phoenix

Phone

p +1 (555) 831 9379

Experience Experience

Dallas, TX

Manager, Sales Operations

Dallas, TX

Kirlin-Weissnat

Dallas, TX

Manager, Sales Operations

Monitors internal/external business indicators by reading organizational literature to identify current practices/industry standards, departmental reports and soliciting input (staff, suppliers, internal/external experts), to develop recommendations that enhance operating efficiency and improve the company's competitive advantage. Ensure maximum and efficient utilization of budgetary resources. Provide recommendations and alternatives on systems and/or organizational improvements to facilitate cost reduction and/or maintain budget guidelines
Analyze impact of future changes in the master data environments. Work to proactively foresee, plan and lead MDM enhancements, implementations, operations & support
Partners with data owners to design and develop workflows and processes/procedures within the Master Data Repository tool(s)
Maintains organizational objectives and goals; organizes, prioritizes, and assigns projects in conjunction with regional and corporate goals; manages projects and monitors status
Utilize third-party sources, to evaluate, validate and cleanse master data to ensure system-wide consistency across the divisions as well enforce enterprise-wide standards
Accurate and efficient reporting of key sales metrics, including sales results, forecasts/quotas and KPIs, headcount and compensation calculations, and finance verifications
May manage and create pricing and policy, including service offerings

Los Angeles, CA

Senior Manager Sales Operations

Los Angeles, CA

Hessel, Langosh and Wunsch

Los Angeles, CA

Senior Manager Sales Operations

Working with relevant stakeholders and vendors, manage the alignment design and call planning strategies to support all business areas and related sales teams
Work cross-functionally to maintain and improve upon Salesforce.com integrations & data integrity to support overall business processes
Provides input in the development and administration of sales incentive compensation programs
Recommends revisions to existing reports, or assists in the development of new reporting tools
Define key performance metrics and dashboards to provide visibility to sales leadership
Meet with sales leadership and key stakeholders to establish, monitor and review performance
Develop and manage project documentation including scope documents for outside vendors

present

Philadelphia, PA

Senior Manager, Sales Operations

Philadelphia, PA

Schroeder, Legros and Schiller

present

Philadelphia, PA

Senior Manager, Sales Operations

present

Provide analysis of data, make recommendations for improvement and assist in the compliance for the following
Create, execute and manage revenue tracking, reporting and forecasting reports on a monthly, quarterly, and annual basis
Provide feedback and coaching to individual sales representatives to improve performance and results
Assist in the development of the annual Sales plan, and tracking performance against the plan on a monthly basis
Execute the sales forecasting and pipeline management processes
Generate weekly forecast and metric reports & provide analysis for Sales Management
Increase sales and account management team productivity through insights, improved processes, and adoption of Business Applications/Tools

Education Education

Bachelor’s Degree in Business

DePaul University

Bachelor’s Degree in Business

Skills Skills

Professional, self-motivated and willing to accept responsibility; adaptable and resilient
Knowledgeable in Microsoft Word, Excel, and Powerpoint
Excellent organisational skills with the ability to manage multiple work streams at the same time
Knowledge enterprise management system (SAP, Oracle, etc.)
Ability to work in a self-directed manner
Excellent communication skills – written, presentation and verbal
Close attention to detail and decision making skills
Ability to effectively prioritize multiple tasks, projects and deadlines simultaneously
Strong team player, willing to be flexible for the benefit of the overall team
Very strong Customer Focus skills

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Manager, Sales Operations Resume Examples & Samples

Create a credit risk management environment of an acceptable quality, in terms of established credit guidelines
Assist in developing sound, acceptable credit policies
Analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution
Reconcile transactions and balances to maintain accurate accounts
Initiate credits and adjustments to customer accounts within company policy limits
Check for credit viability on requests for extended terms, and evaluate various adjustments or exception documents
Identify problem accounts and provide regular updates of receivables to management
Monitor violations of credit policies, provide analysis, conclusion and recommendations, present findings to senior management and suggest actions/penalties to be taken when appropriate
Prepare and manage month end receivables reports
Manage customer requests for invoices, customer statements, and aging reports
Coordinate preparation and/or distribution of tax forms as required
Monitor all cash received to ensure accurate and timely application
Work closely with Accounting Department to resolve issues involving cash misapplication, POA reconciliation, and Withholding Tax
B.A. required with at least 3-5 years of credit and collections experience
Studio experience and international experience are preferred
Background in accounting or finance a plus
Expert with MS applications (Word, Excel, etc.)
Foreign language a plus

Senior Manager, Sales Operations Resume Examples & Samples

Coordinates sales forecasting, planning, and budgeting processes used within the sales and operations organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts
Provide leadership and strategic direction for Sales Operations functions in alignment with the Global Accounts Team to identify business opportunities and generate profitable sales in both new and existing accounts
Develop and provide administration for sales commission as well as other sales incentives to drive revenue growth
Create, execute and manage revenue tracking, reporting and forecasting reports on a monthly, quarterly, and annual basis
Drive sales operational logistics in support of key company initiatives from all departments of the company
Inform sales force automation and CRM workflow. Provide insights into how to best integrate sales force automation and CRM with sales operations and sales team needs
Ability to conduct creative analysis of complex data, processes, and business environments, and translate into actionable and measurable results and presentations
Salesforce.com experience including project management
Excellent written and oral communication skills, including a high proficiency in presentation software
Experience in a finance function or a management consulting role

Manager Sales Operations Resume Examples & Samples

Typically 10+ years of experience in a business related function, preferably sales, finance, or accounting
Typically 2-4 years of people management experience
Excellent communication skills, includes verbal, written and presentation forms; strong influence skills. Mastery in English and local language as well as other languages as required
Solid finance skills and ability to budget
Ability to set, measure, and manage team performance
Exceptional financial and business acumen; in-depth business and industry knowledge
Excellent leadership and supervisory skills, including goal-setting, conflict resolution, performance management, budget planning, problem solving, valuation and employee engagement

Region General Manager Sales Operations Midwest Resume Examples & Samples

Direct the activities of the Sales Operation Managers (SOM’s) & Regional Operation staff to create & implement Sales, Customer Satisfaction & Distribution strategies that support the Region’s Sales & SSI targets
Maintain a high level understanding of Sales, Distribution & Incentive strategies & tactics
Drive high-quality sales operations through the use of tools, training & support to Field & Dealer network & ensure resolution of issues
Direct & manage 11-15 SOM’s as well as Region Operations team including the recruitment & development & mentoring of team members
Direct & oversee the definition, development & implementation of Volkswagen Sales strategies for new cars, CPO, Fleet & customer satisfaction
Direct the preparation, presentation & monitoring of Regional incentive budgets
Define specifications for tools & training for Field, Sales Trainers & Dealer network
Ensure efficient & high quality Dealer network coverage & Dealer support through the Field organization
Monitor & evaluate sales trends & general market conditions on a Regional basis & take appropriate action to ensure achievement of business plan objectives
Lead monthly & annual Regional Sales Planning processes & adjust Regional Forecasts as required
Take part in monthly sales planning meeting at headquarters
Ensure that Region Operations Staff are accurate & complete in forecasting, vehicle ordering & allocation of vehicles & provide input on models & option mixes & production volumes to the forecasting process
Approve recommendations for model & option mixes & participate in the recommendation of production volumes based on determined requirements
Direct & manage activities & work flow of the SOM’s, including Sales Planning & Incentives, Certified Pre-Owned & Fleet & Vehicle Distribution
Work with the Region General Manager, Fixed Operations to ensure synergies & alignment
Monitor compliance of Dealers with defined standards & resolve non-compliance issues
Provide input to Marketing regarding local marketing activities (Dealer Marketing Associations)
Ensure alignment between National & Market Area incentive programs
Bachelor’s degree in Business or Marketing
Prior related experience in a management position
Proven success in leading a team of professionals in achieving rigorous sales & profit objectives
Experienced in developing strong, positive working relations, both in the corporate & field environments
Demonstrated ability to recruit, select & develop successful team members who interact well with both the Volkswagen dealer body & Corporate personnel
Demonstrated ability to motivate both dealers & employees to achieve Volkswagen business objectives in the areas of new car sales, customer service, parts sales & retail profitability
Experience managing high performance Teams

Manager, Sales & Operations Intelligence Resume Examples & Samples

Develop and enhance Sales & Operations Planning and Supply Chain Intelligence processes and systems
Improving overall service level for customers in the distribution channel
Reduce overall NA HVAC inventory levels while increasing inventory velocity
Improve inventory availability by matching mix with customer demand
Improve overall productivity of NA HVAC inventory, logistics, and facilities
Standardized reporting processes for sales, operations, and customer delivery; including shipping forecasts, S&OP alignment with financial targets, and daily distribution center and yard reporting capabilities
Implement appropriate tools, processes and techniques to create a supply chain with visibility of all customer orders
Utilize ACE to reduce costs and improve SCL operational metrics
Lead and develop a team and drive accountability to achieve business objectives
Lead the development, implementation and refinement of a distributor demand management process/system to allow daily reviews of distributor inventory positions and early proactive identification of pending availability issues
Oversee HVAC demand planning program for domestic and international factories, coordinating change management initiatives with factory site leaders as needed
Review daily distributor demand intelligence against forecasts and develop proactive inventory or scheduling actions to address risks
Establish and update standard work for demand forecasting and SCL reporting within the HVAC organization

Manager, Sales Operations Resume Examples & Samples

Replenishment Quik View Dashboard
College or University degree required
5 years previous work experience in retail, inventory planning, sales analysis preferred
Highly focused and organized
Self-starter and the ability to work independently
High level of computer skills including Microsoft Office (Excel). Knowledge of SAP a plus
Ability to balance multiple priorities

Manager, Sales Operations Resume Examples & Samples

Develop a wholesale product forecasting tool in coordination with Planning and Production
Identify and implement a B2B platform to support wholesale order activity and market productivity
Manage a new MAPP policy and develop and maintain compliance measures
Act as key partner to Visual Merchandising and external coordinators to drive POS tools and strategy and ensure compliance by retail partners. Develop and execute a playbook of sell-through vehicles such as contests, spiffs, and seminar tools

Program Manager, Sales Operations Resume Examples & Samples

Evaluate and guide deal proposals and drive efficient processes for teams to negotiate successful joint business plans, partnership frameworks and media agreements
Develop business frameworks, offer guidance on deal structures, provide analytical support and develop processes to track deal progress
Provide business analytics (market/industry/competitive trends) to help drive initiatives critical to growth and support decision making
Design, roll-out and manage tools to track deal performance and best practices
Work closely with cross-functional teams to get work done, driving recommendations through to implementation

Manager, Sales Operations Resume Examples & Samples

Indirect ownership of the entire UK Sales Quota
Primary output will be a clear and powerful sales operations report, supported by weekly and monthly reporting of KPIs including key improvement actions and trend reporting
Key success metrics are achievement of quota, new customer acquisition, net revenue growth targets, opportunities generated and IB penetration
Effective strategy execution, reporting and tracking of KPIs
Development and maintenance of KPI dashboard and other key management reports
Support sales leaders and reps in achieving targets through pipeline activity planning, reporting, analysis, customer retention strategies and one to one research and management
Providing regular reports on sales channel progress and measures
Attending and contributing value to Management meetings
Developing plans to support the continuous improvement of processes and procedures
Act as primary owner and coordinator of all strategic projects which require sales input or leadership that will drive positive change within the business
General Sales Operational Excellence initiatives
Make suggestions and drive efficiency and process enhancements that underpin core themes and strategies that drive the finance objectives of the sales division
Work cross function and act as sales liaison and advocate across sales affecting projects
Broad range of business and managerial experience (at least 5 years)
Ideally with extensive experience of working within a thriving sales organisation
Knowledge of industry drivers, key customer trends, competition and market themes
Broad based knowledge of Hosting technologies and techniques, e.g. Cloud, Dedicated, Hybrid, inhouse, outsourced, traditional colocation
Basic understanding of marketing processes and routes to market
Good knowledge of business finance models
Effective project management, timely and high quality delivery of assignments
Analytically minded
Excellent communication skills – written, presentation and verbal
Professional, self-motivated and willing to accept responsibility; adaptable and resilient
Positive “can do” attitude
Strong team player, willing to be flexible for the benefit of the overall team
Advanced Salesforce.com reporting and dashboard creation knowledge
Advanced MS Excel and reporting skills
Active knowledge of querying Databases (SQL) a distinct advantage – specifically in relation to designing, implementing and training the usage of sales dashboards

Assistant Manager, Sales Operations Resume Examples & Samples

Manage all purchase order information and shipping status for each retailer to ensure proper order flow
Maintain clear consistent communication and serve as the main point of contact with retail partners, the field and NYO team involving all pertinent saleable, collateral, launch allocations, merchandising and new door opening order execution
Create rapport with each retailer buying office by promptly following through on all requests, scheduling weekly/monthly touch base calls and seeking areas of opportunity to maximize our objectives in collaboration
Negotiate for optimal stock levels with each retailer to allow for field to obtain sales goals
Allocate, manage and track the order process of saleable (basic/replenishment and launch orders) and non-saleable programs for each retailer to enable execution at point of sale
Point person for our Sales and Education Executives to ensure all saleable and non-saleable needs are addressed and executed
Spearhead the new door opening process including order submission to retailer, tracking all saleable and non-saleable elements ship complete and communicating status with all stakeholders on a scheduled call
Analyze and manage stock and sales plans by retailer in order to achieve fiscal year shipping goals
Provide reporting and analysis support of the Tom Ford Beauty North America team
Ensure that company confidentiality policies and financial control procedures are followed at all times
1) College degree or equivalent 3-4 years of related experience
2) Outstanding leadership ability with strong interpersonal skills
3) Excellent negotiation and problem solving skills with a collaborative approach
4) Highly organized with attention to detail and flawless follow-through
5) Flexibility to adapt to changing priorities
6) Strong math and analytical skills with the ability to review large amounts of data in Excel
7) Self-starter with the ability to work independently, prioritize and manage their time effectively

Manager, Sales Operations Resume Examples & Samples

Management of Business Analyst team
Aid in cross-functional alignment to drive cohesive and effective efforts for the sales, finance and planning teams
Partner with customer service to assist in day to day tactical routine customer requests and root cause analysis on issues as they arise
Provide high level weekly analysis on changes in revenue to Sales and Finance Teams
Enable both sales and customer service to properly leverage current reporting to ensure consistency, accuracy and organizational efficiencies
Participate and provide data for monthly business planning meetings with Sales management, Demand Planning and Finance
Identify business gaps, challenges and possible solutions/actionable recommendations for your channel
Gather and analyze channel data to drive revenue expectations and opportunities
Management of special projects as assigned
Partner with Customer Service, Logistics and Warehouse Operations teams, to successfully land on quarterly targets provide by Corporate Finance
Experienced user of Microsoft Excel, Microsoft SQL Server, Microsoft Access, or other systems
Proficient in Microsoft Office Suite, advanced Excel skills
Knowledge enterprise management system (SAP, Oracle, etc.) a plus
Knowledge of database management (Access, BW, BObj etc) a plus
Bachelor’s degree (supply chain management/operations preferred)
2-3 years of managerial and sales analysis experience

D-manager Sales Operations Resume Examples & Samples

Drive and support the Sales process from start to finish to provide tangible growth
Assist, define and track key sales processes and metrics (CRM, Forecasting, Sales productivity, performance and C account revenue generation)
Manage the analysis of Associate Sales Partners territory alignment and optimization
Establishes and manages strategic C account planning for top opportunities (new, penetration, and retention)
Coordinates with the Regional Managers on the tactical execution of the strategic plans and goal setting for Associate Sales Partners
Manage specific projects from start to finish representing the interests of Sales Management and Operations
Serves as escalation point for issues beyond team authority; resolve team conflicts as necessary
Handles customer complaints through to a satisfactory disposition, recording and reporting appropriately
Works with Marketing to support conferences and other tasks as assigned

Senior Manager, Sales Operations Resume Examples & Samples

Serve as business owner for key sales and database application(s). Collaborate with supported business and partnering IT teams to create and then manage business processes for efficiency, consistency and accuracy of data
Manage third party vendor and related data processes; manage and resolve data and dealer reporting discrepancies
Identify areas of opportunity for general process improvement and operational efficiencies within supported teams, and specifically Automotive Remarketing as it relates to auto dealer program management
Manage and effectively communicate set project expectations with team members and other stakeholders
Partner with internal and external groups to support Partner Launches, Field Team initiatives and other activities as needed
Support members of the Automotive Remarketing, Affinity, Aviation/Marine, Retail Sales and Automotive Field teams with ad-hoc and recurring tasks and long-term projects upon request. Lead data-mining activities for opportunities in conjunction with business development objectives and activities. Collaborate with functional areas for reporting ideas and improvements
Provide leadership to one Sales Operations Analyst
5-7 years of professional experience
Excellent public speaking and presentation skills
Commitment to “internal client” and customer service principles
Exceptional project management, organizational skills and attention to details
Thorough Knowledge of MS-Office Suite (Word, Excel, Powerpoint and Project)

Manager, Sales Operations Resume Examples & Samples

Ensure reporting business needs are met, documented and delivered effectively and on time
Ensure flawless execution and delivery of the team’s daily operational tasks
Support the launch of key initiatives by participating in the execution of projects with Marketing, Sales, Customer Service, Home Services, Legal, Finance and IT
Manage strategic initiatives ensuring day to day operations, integration, and performance are efficient and maximized
Manage a team of analysts, ensuring both individual and team objectives are accomplished successfully
Effectively communicate timelines, deliverables, road blocks, and success factors to Senior Management and business stakeholders
Help troubleshoot and manage production issues within the order management, compensation and reporting systems, and drive to resolution
Use effective time management tools to consistently meet deadlines and ensure preparedness in support of new programs
Work with Project Management team and business stakeholders to implement scalable solutions that can be leveraged across multiple sales channels ensuring efficient and effective operational support
Conduct best practices review to identify areas for improvement
Analyze workflow bottlenecks and streamline processes through establishing policies and procedures and system enhancements, as needed

Senior Manager, Sales Operations, Great China Resume Examples & Samples

Good English language skills (both written and verbal)
Ideally having worked in a MNC in a similar capacity for at least 5 years
Excellent business partnering experience
Proven track record of effectively interfacing with and influencing multiple levels of management
Expertise implementing new processes and enhancements of existing processes
Team player with strong sense of responsibility, accountability and commitment
Solid critical thinking and decision making abilities that result in daily impact on sales

Senior Manager, Sales Operations Resume Examples & Samples

Manage and grow a top performing sales operations team
Motivate, inspire, and coach direct reports to meet expectations and objectives
Lead by influence, collaborating with Sales Operations leadership to set team direction and implement functional initiatives
Responsible for building tools and creative processes for the sales organization to boost productivity
Help identify opportunities to improve sales efficiencies, and lead efforts to scale best practices
Collaborate cross functionally to provide a strategic picture and ensure buy-in from key stakeholders
Create the strategies that steer the sales organization including overall structure, territory optimization, quota planning, and lead generation management
Document and systematically relieve bottlenecks in the sales process
Work with cross functional business partners to solve company problems
Perform ad hoc analyses of sales data to improve sales strategy and operations
Investigate strategic tech investments and manage sales technology vendors
Assist in the development, execution, and maintenance of training for the Sales organization

Senior Manager Sales Operations Resume Examples & Samples

Directs the organization and performance of global sales operations group and the activities of senior individual contributors and managers. Provides staff direction with an understanding and following of established company policies and procedures. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company
Oversees sales enablement programs globally. Oversees the client planning and pipeline processes
Owns the responsibility for global sales reporting & analysis. Gathers and maintains pipeline metrics and forecasts to enable the business to measure progress against targets. Ensures appropriate assignment and tracking of quota for sales professionals
Leverages significant sales knowledge, experience, and executive-level client relationships to support sales team members in driving to close new business engagements
Participates in quarterly credit review process, and maintains sales plan and quota data for the region or business unit. Ensures uniform and robust processes to identify, track, pursue, and win deals
Works with senior management to determine strategic training needs related to sales techniques and management. Ensures sales force attends training as appropriate and compliance with the training objectives
Directs the sales flow and governance globally. Assigns sales leads to sale force in an appropriate amount of time, and assures the leads comply with the sales framework. Manages the global sales budget. Ensures coordination between the sales budget, targets, and employee quotas
Assists in the management of sales force and the activities of senior sales personnel. Provides staff direction with an understanding and following of established company policies and procedures. Assists sales management in the setting of individual quotas, staff assignment, and staff evaluation
Nine or more years of experience in a supervisory or management capacity
Experience working with the management implications of various forms of financial data
Experience working with the System Integration industry, various areas of business operations and company products and services
Experience working with company sales methodology and supporting tools and applications
Master's degree business administration or a related field
Strong communication skills needed to interface with high-level customer representatives

Senior Manager, Sales Operations Resume Examples & Samples

Effectively lead and motivate leaders and extended team to achieve and surpass their objectives through laser focus on sales team imperatives
Encourage continual process improvement and manage the introduction of new services and processes (NPIs)
Create and implement incentives that motivate the Sales employees to drive incremental revenue in a competitive market
Manage costs to meet financial commitments
Lead the preparation of annual sales plan, midyear updates, executive briefings, presentations and ad hoc requests
Oversee the preparation of accurate Sales reporting and analysis that drives meaningful action to improve results
Source training for Sales team and onboard new employees to accelerate achievement of full productivity
Manage the accurate and timely delivery of pricing and presales support to drive revenue
Drive special projects and initiatives as directed by VP of Sales
A University or College education in a business related discipline and/or equivalent experience
Experience in a Sales organization
Minimum five years in a leadership management position
Strategic thinking ability
Strong interpersonal and partnership skills
Strong organizational, analytical, problem-solving and decision-making skills
Ability to motivate, coach, develop and lead people to drive change and foster a positive working environment
Results-oriented and able to work effectively and independently under pressure within tight timelines

Senior Manager, Sales Operations Resume Examples & Samples

Requires a bachelor's degree (Finance or Accounting preferred). An MBA or equivalent is preferred
Requires at least 5 years related experience with a heavy emphasis in FP&A. Prior sales operation experience is a plus
Requires an advanced understanding of market trends and factors and an ability to identify likely impact on the sales of various products
Expert ability to analyze data and organize it into useful information
Require expert understanding of financial data and competitive markets
Must have expert knowledge of SAP query design, CRM systems, and Microsoft Office including advanced knowledge of Microsoft Excel and Access

Senior Manager, Sales & Operations Resume Examples & Samples

Lead a team of S&OP Senior Analysts that interact across a complex sourcing network in the US and Co-manufacturers
Interact frequently with sales, marketing and supply chain personnel to balance supply and demand
Build strong relationships with counterparts on the US Supply team and key stakeholders at each Co-manufacturer
Through the team, develop, maintain and publish a rolling 12-18-month demand, production and material plans
Ensure robust rituals and routines that generate weekly and monthly statistical forecast based on input from monthly KHBM (KraftHeinz Business Management) reviews, using all data pertinent to creating the sales forecast (historical sales, market trends, seasonality, promotions, and eventually tier 1 account POS and inventory levels)
Develop valid, feasible production plans for finished goods and component items based on equipment, labor and raw material availability
Attend & contribute to daily, weekly and monthly MBO management meetings
Perform root cause analysis on GAP(s) to MBO’s (CFR, Working Capital, MUDA and Forecast Accuracy) and implement corrective actions
Work with centralized best practices team to ensure utilization of best methods (statistical models and software tools) in the development of forecasts, production and material plans
Interact with manufacturing finite schedule schedulers to ensure production plans adhere to run rules while minimizing the costs of idle labour and changeovers
Maintain long term capacity plans with input from marketing and business development on growth and continuous improvement assumption(s) and share risk and opportunities via monthly supply review

Manager, Sales Operations Resume Examples & Samples

Serve as primary contact for Fox Customer Service and Operations: Liaison with Internal Credit and Customer on Post Audit Deductions process - validate Customer Deductions
Liaison between Fox Legal and vendor legal teams during negotiation (e.g., Movie Money.) Liaison for physical product sample requests
Price Protection Communication, POS reports to back up claims, investigating of variances, monthly accrual or MOP tracking
Updating and maintaining the National Creative Work Order Templates
Siebel Sales Deal Entry
Sku maintenance / validation (i.e. did POS post to correct items, reprices caught to ensure correct rebates, churn spikes, etc.)
Planning setups: 6-month churn buckets established for all price point / categories. Sales driven planning buckets by month, etc

Program Manager, Sales Operations Resume Examples & Samples

Develop and maintain high-impact partner programs
Author policy and contractual content for inclusion in program manuals, agreements and communications
Serve as the Subject Matter Expert of APC programs, policies & procedures
Develop and drive internal & external communications
Manage partner effectiveness & performance
Effectively manage the partner onboarding process and ongoing status of partner program levels
Develop, drive, and manage all incentive programs, including budgets and time restraints
Analyze the performance of APC programs and the partner portfolio
Build effective relationships to drive execution of programs across functional groups

Senior Manager Sales Operations Resume Examples & Samples

Responsible for assessing the Workload Model and recommend plans for improving it. This includes understanding the linkage to labor scheduling effectiveness tool, and clearly defining need for ongoing WLM improvement including leading a broad scope project that includes assessment of current drivers and assessing optimal ways to improve the time calculations of the model. (20% of the time)
Develop an ongoing process to leverage store level segmentation and define the cadence for updates. This includes optimizing the data used and the review process on a quarterly basis that includes field sales (20% of the time)
Link to both SOS and field sales on an ongoing basis to drive improvements in WLM and Store segmentation models to clearly understand the impact of both on optimal labor scheduling and retail design (50% of the time)
Consistent collaborative engagement with the Sales Ops and Strategy team specifically the ARPM and RTMM roles in assessing and improving Workload model (RTMM) (15% of the time)
Link closely to finance and RTM leads to assess, review and recommend cost impact of changes to WLM (10% of the time)
Work closely with the iDeploy team (System owner, BPM,IS, ARPMs) to review WLM and segmentation improvement impacts to the iDeploy scheduling tool (15% of the time)
Maintain a collaborative relationship with all interested parties (SOS Team, RTM team and retail sales) for labor related opportunities (10% of the time)

Senior Manager, Sales Operations Resume Examples & Samples

Provides thought leadership to the organization through the proper application of analytical techniques
Supports the Director in developing business frameworks and related analytical processes, based on senior management needs
Presents recommendations and findings to various stakeholders within the Commercial organization
Applies strategic thinking and communicates highly complex analytical processes in a clear and concise manner
Independently leads projects and coordinates input from cross-functional teams and external vendors
Audits written SOPs and documentation of all newly established processes
Establishes and maintains business relationships in key segments of the Commercial organization, consistently demonstrating a thorough understanding of internal customers’ business needs
Interacts with internal customers ranging from executives to Commercial management to field sales
Has experience in a pharmaceutical environment, with a solid understanding of principles relating to area of specialization
Has experience in pharmaceutical sales force management
Demonstrates in-depth knowledge of relevant software systems
Bachelors in Business, Economics, Finance or related field plus relevant experience in sales/marketing analysis, SFE , statistical analysis, and financial forecasting, preferably in the pharmaceutical or biotech industry
Masters/MBA
Able to recognize and interpret business issues/opportunities and recommend solutions through analysis
Able to assume full responsibility for accuracy, reliability, and timeliness of deliverables completed
Able to effectively communicate technical and qualitative information to non-technical executives through interpersonal, verbal, and written channels
Able to manage projects and multi-task in a deadline-intensive environment

Senior Manager Sales Operations Resume Examples & Samples

Manage operations planning including design and related tasks for Mallinckrodt’s ARD commercial sales organization
Provide direction and perform quality control audits on all operations deliverables
Working with relevant stakeholders and vendors, manage the alignment design and call planning strategies to support all business areas and related sales teams
Work independently to process information and data to create reports on activities, trends, and projections regarding operations performance, efficiencies, and possible improvements
Proactively analyze and recommend enhancements to the aforementioned to ensure effectiveness over time
Perform national and regional assessments to proactively look for opportunities and threats to the business from an operations perspective
Identification and management of all technology systems including CRM
Launch readiness support and tracking
Change management, communications, training and support for technology solutions
Provide expert level training and assistance to appropriate key stakeholders in use of operations tools and data sources
Meet with sales leadership and key stakeholders to establish, monitor and review performance
Develop training materials for new hire training and new operations programs
Develop and manage project documentation including scope documents for outside vendors
Responsible for Master Data Management (MDM) Data Stewardship
Manage the implementation of the alignment and roster system working with the vendor and IT stakeholders, with a vision of removing current challenges that prohibit sales opportunities and create inefficiencies within sales Ops team
Other projects as deemed necessary by management
Pharmaceutical and/or biotech experience is preferred
8 + years of work experience in sales operations, sales analytics or consulting
Experience supporting a product(s) in all lifecycle phases
Ability to accurately assess and synthesize quantitative and qualitative information, draw conclusions, and present solutions to senior management
Recognized expertise in operations strategies and concepts
Cross-functional collaboration and relationship building
Strategic thinking and ability to constructively challenge and influence the decision making process
Excellent organizational, presentation and communication skills
Ability to set and maintain multiple priorities in a fast-paced and deadline-oriented environment with shifting priorities while providing deliverables in a timely fashion
Must be well-organized with excellent time management skills, attention to detail and accuracy
Ability to effectively translate overall strategies into actionable operational plans and assure implementation
A comprehensive understanding of best in class sales forces effectiveness methodologies, tools and techniques

Manager, Sales Operations Resume Examples & Samples

BA, BS or equivalent degree required
At least 3 years of pharmaceutical sales experience and at least 1 year of other pharmaceutical experience including
A proven track record of effectively and efficiently driving performance within a matrix organization and a strong ability to build alignment and work collaboratively with others
Strong organizational and interpersonal skills with proven project management experience
Experience in utilizing online systems including sales force applications and Mercury
Clear understanding of BMS organization and policies
1604247

Program Manager, Sales Operations Resume Examples & Samples

Analyze complex problems, understand risks, and design operational changes
Conduct operational and assessments to identify risks, gaps and propose solutions
Process improvement
3+ years work experience in sales, operations or finance
Program Management Experience in a Sale/Operations environment strongly desired
Basic SQL querying skills are desired a plus
Wireless Telecom experience a plus
Bachelors Degree. Finance, Accounting, Business Administration, Engineering or related field or equivalent experience

Marketing Manager, Sales Operations Resume Examples & Samples

Perform analysis to verify and approve data quality across the organization
Develop self-service analytical solutions to automate the delivery of routine analytical requests
Collaborate with Market Analytics and othe analytical teams from other Sales Operations groups, IT and Finance on data integrity or sales analytics
Build prototypes of Sales Forecats and Models and colaborate with Compensation and CRM resources to deploy in appropiate user platform
Dvelop and execute a Analytics and Data Quality plan for Sales Oeprations that meets or exceeds sales expectations
Managing ongoing communication plan with the Lab Network on deploying reporting changes at a lab level
Maintain the product code level mapping in the sales analytics infrastructure
Develop end of year results analysis for NSM for sales
Provide regular interface with Sales and othe Executives to ensure the highest level of customer satisfaction
Provide direction to the other teams (product marketing, technical marketing, market analytics, sales operations and finance) on key sales opportunities
Seek out and communicate meaningful insights from Sales and Develop solutions to deliver sales analytics to sales leadership
Analyze sales trends and propose appropriate product strategies and sales forecasts
Facilitate new product introductions and product discontinuations
Build and maintain models and data KPI's that are continuously monitored to ensure enterprise data sources are in sync with sales data
EDUCATION AND QUALIFICATIONS
Degree in Business, Marketing or Finance with a strong quantitative and analytical and systems background; or degree in Software Engineering, Computer Science or MIS/CIS
Experiencing developing Excel and Access and SQL analytics solution prototypes then working with IT and business teams to manage the implementation in enterprise architecture
Experience deploying MS Access or SQL web based reporting solutions
Experience working with external vendors and customers successfully coordinating software installations and upgrades
Minimum of five years experience in systems analysis, database design and or programming required with project management and leadership responsibilities
Leading functional team to coordinate activities and manage issues with data integrity
Experience in budgeting and financial reporting for a functional organization

Senior Manager Sales Operations Resume Examples & Samples

Develop and implement a Salesforce.com Channel Roadmap
Build cross functional relationships to gain alignment from peers, leaders and stakeholders in the implementation of Salesforce.com methodologies
Change management activities like stakeholder buy-in, adoption and training best practices
Support local teams on adoption and training best practices and adherence to corporate standards
Ensure local teams are following program rules of engagement and globally defined processes
Create program metrics and KPIs
Lead and contribute to all technical aspects of projects, integrations, and solutions developed on the Salesforce.com platform
Work cross-functionally to maintain and improve upon Salesforce.com integrations & data integrity to support overall business processes
Provide day to day Salesforce.com platform support
Develop & maintain reporting and dashboard functions as well as business intelligence analytics
Work with all User groups to analyze and document technical requirements for new features/capabilities within Salesforce
Coordinate rollout of enhancements to the production environment
Ensure design of annual Sales Incentive Plans are aligned to Industry Standards
Lead on the reporting and administration of the Sales Incentive Plan
Ensure customer coding is aligned with Channel Sales Strategy
Management of sales territories and assigned accounts
Strong Program management
Demonstrated ability to drive and influence change within global and cross functional teams
Able to work autonomously but also operate as part a team
Strong problem-solving mind-set and orientation
Excellent communication (i.e. written, verbal, presentation), leadership and influence skills
Ability to synthesize complex data into concise messages and presentations for senior management
Ability to manage up and down an organization
Comfortable around top senior management with confidence to present to and interact with top management
Successful track record in leading teams
Ability to balance technical skills with business savvy
Translate end-user needs into technical and functional requirements
Strong analytics and problem solving skill
Must have a minimum of 10 years Salesforce System Administration experience
Salesforce.com Advanced Administrator Certified
Must be an expert in managing and manipulating big data
Sales Incentive Plan design and implementation experience
Expert in Salesforce report/dashboard generation
Ability to develop practical solutions and methodologies around SFDC delivery methodologies
Demonstrated leadership, talent development and project management skills
Clear understanding and experience in Change Management functions and processes
Role in development and deployment of Sales Incentive Plans preferred
Excellent customer and interpersonal service skills required
Bachelor Degree required

Senior Program Manager, Sales Operations Resume Examples & Samples

Analyze complex problems, understand T-Mobile’s risks, and design operational changes
Manage multiple cross functional projects, provide status, manage risks, issues and measure KPIs
Conduct operational and assessments to identify risks, gaps and propose solutions Develop relationships
5+ years work experience in operations or finance
Strong analytical skills. Detail and numbers oriented
Superior communication, presentation and organization skills
Demonstrated success in working in a highly collaborative team environment
Strong PC/technical skills (Excel, Word, PowerPoint, Access)
Basic SQL querying skills are strongly desired
Statistics skills are a plus
Bachelors Degree. Finance, Accounting, Business Administration, Engineering or related

Manager, Sales Operations Resume Examples & Samples

Interacts with internal and external customers (accounts receivables, sales, legal, all support staff, customers, suppliers, contractors, consultants, regulatory agencies or legal representatives) by meeting regularly, responding to requests and explaining procedures, ensuring all operations are in compliance, promoting positive business relationships and ensuring that company interests are represented
Develops, executes and supervises the processes and procedures for tracking contracts including complex agreements. Responsible for compliance of corporate, divisional and department documents, policies and procedures with regulations, by ensuring that required documentation is complete, correct revisions are in use, policies and procedures are understood and adhered to, and records are maintained and controlled according to validated procedures. Makes day-to day decisions that impact area by analyzing situations, considering alternative solutions, and reaching conclusions that are in alignment with company regulations and policies. Manages and/or supports project improvement programs with I/T, Sales and other internal departments as required
Oversees area activities by providing direct supervision to personnel (e.g. daily inspections, trouble-shooting, mediating conflicts, resolving conflicting work priorities and formulating corrective actions), to ensure the timely effective completion of tasks and alignment of area and company goals and objectives. Develops work schedules by assessing priorities, workload and available resources, to ensure that work is completed on time and that established standards of quality are met. Maintains personnel records (e.g., work schedules, vacation schedules, leaves) and makes or directs modification in the database to reflect actual changes to ensure that accurate information is available and that records are in compliance with company policies and procedures
Develops direct reports by, assessing knowledge, skills and abilities, securing appropriate training to address performance and personal development, assigning progressively challenging tasks, applying progressive disciplinary action as needed and conducting formal written and verbal performance reviews on the basis of predetermined objectives and performance information obtained from multiple sources, to communicate strengths and development needs to employees. Implements a staffing plan by identifying resource requirements, writing justifications for additional personnel, obtaining approvals for changes from Manager, and coordinating the selection process in conjunction with Human Resources to ensure required staffing levels are maintained and company policies and procedures are upheld (e.g., compliance with EEO/APP regulations)
Monitors internal/external business indicators by reading organizational literature to identify current practices/industry standards, departmental reports and soliciting input (staff, suppliers, internal/external experts), to develop recommendations that enhance operating efficiency and improve the company's competitive advantage. Ensure maximum and efficient utilization of budgetary resources. Provide recommendations and alternatives on systems and/or organizational improvements to facilitate cost reduction and/or maintain budget guidelines
3 to 5+ years of related work experience at a manager level or above in accounts receivable preferably in health care interacting with repeat customers and managing direct reports
Experience resolving and retaining customers through dispute management strongly preferred
3+ years of contracting experience in GMP/ISO environment pertaining to medical devices/drugs preferred
Excellent analytical, organizational and communication skills. Critical thinking and proactive problem-solving skills. Strong ability to anticipate and analyze problems and create and implement solutions
Proven ability to work cross-functionally, with a customer-driven focus and a sense of urgency. Requires strong balance between meeting customer needs while adhering to relevant policies
Excellent leadership skills. Proven ability to manage people/projects to accomplish a common goal and to motivate, train and develop employees
Must be flexible, organized, detail-oriented and able to prioritize multiple responsibilities
Advanced MS office, in particular Outlook, Excel, PowerPoint preferred; Symposium. Knowledge and experience with SAP and ISO9001, Business Objects and Microsoft Access preferred
Knowledge and experience in medical device product, team building, training and development and process improvement concepts
Excellent customer service skills and ability to write and express ideas clearly; plan and prioritize work. Ability to work autonomously. Self-starter. Ability to develop effective rapport with other teams and departments
Strong interpersonal skills to maintain effective working relationships with others
Ability to manage a budget and analyze capital requirements
Ability to travel – 15%

Assistant Manager Sales Operations Resume Examples & Samples

Supports internal execution of national and retailer (or channel) specific promotional or shopper program tactics including, but not limited to, displays, fixtures, bonus packs, coupons and point of sale materials for any or all of the following
Bayer retailer or channel specific self-care regimen programs
Retailer-specific themed marketing events
New item launches
Retailer-specific promotions
Customer selling team customized promotions, as approved based on internal minimum requirements
Collaborates with internal logistics team to ensure promotional shipments meet customer supply metrics
Supports the design & development of displays/fixtures, delivering upon customer requirements for quantities, dimensions, structure-type, product mix, etc
Works closely with cross-functional teams to maintain art style guides to support Bayer brand equities; appropriately aligns with retailer specific marketing requirements, as needed
Responsible for securing approvals from internal stakeholders for visuals of national or account-specific programs
Monitors display and other merchandising trends in the marketplace, ensuring Bayer offers highly engaging and innovative displays/fixtures that strengthen Bayer’s brand equities
Manages contact and communication with relevant external agencies based on program needs
Helps to minimize waste and scrapping of displays and trade promotion packs by actively managing quantities throughout the entire process and working through appropriate channels to dispose of remnants
Education: Knowledge equivalent to BS/BA degree plus 4 years of progressive sales experience in the consumer package goods industry or equivalent combination of education and/or experience

Senior Manager, Sales Operations Resume Examples & Samples

Influencer: Innovative leader with the ability to identify opportunities and influence organizations to gain support and overcome resistance with data and persuasion
Cross functional Team Leadership: The role will involve building and scaling global systems, managing a team and influencing customers on demand and supply decisions, Engage closely with the technology teams, developing and maintaining a highly motivated cross functional team of tech and business teams. Continuously improve the planning process and attain a sustained level of in-stock at point of sale nodes
Doer: Ability to successfully deliver end-to-end projects, working through the many obstacles along the way
Communicator: Ability to communicate expectations and requirements equally well with business and technology teams, and capacity to write well-reasoned and data-driven proposals, performing your own data analysis as necessary
Problem Solver: Ability to utilize exceptional problem-solving skills to work through difficult challenges
Build strategic vision for Kindle sales operations and planning platforms for new programs and and ensure design infrastructure and technology solutions are in-line and fully scalable with evolving business strategies
Leverage the platform and manage reseller facing S&OP functions optimizing for sales and inventory
Ensure store level in-stocks and sales attainment to forecast targets are met by managing the inputs and designing systems to scale
Communicating performance, articulating root-cause analysis and linking to specific improvement activities-Drive creation of quality initiatives, process change initiatives and other Lean initiatives to meet and exceed business plan
Analyze the market business dynamics, evaluate and build internal capabilities to constantly evolve strategies for growth and improve customer experience
Provide strategic direction and implement strategic-planning process into Project requirements to drive in-stock and sales attainment metrics for the business
Experience in retail sales and operations
Excellent communications skills and the ability to influence people and gain results outside of a direct reporting line
Ability to operate both strategically and tactically in a high-energy, fast-paced environment
Experience working within a global team
Up to 5% travel required
Experience working in or with a complex international supply chain management organization
Ability to develop functional specification and launch platforms
Has proved track record in managing Demand and Supply requirements for the business
Hires and develops great people
Has developed innovative solutions for optimization problems
Strong results orientation
Thinks big

Senior Manager, Sales Operations Resume Examples & Samples

Communication – Makes people feel they are truly heard, clearly articulates even the most complex concepts, encourages direct and open discussions about important issues
Inspiring and influencing – Connects with people in ways that generate enthusiasm and commitment. Finds opportunities to build community, celebrate, and have fun. Infuses the organization with a sense of purpose. Rallies support throughout the organization to get things done
Achieving results – Aligns organizational resources to accomplish key objectives. Delivers superior results by trusting and empowering resilient, high-impact teams. Recognizes individuals and teams for progress and smart risks, as well as success

Manager Sales Operations Resume Examples & Samples

Serves as primary liaison between assigned Specialty Pharma/Field Sales Teams and Sales Operations
Ensures effective communications on all field sales force support issues are funneled through B+L Communications channels
Maximizes team satisfaction by monitoring team reporting and developing solutions for the prompt resolution of any issues
Provides troubleshooting “expertise” to sales field in support of challenges or obstacles they may need assistance with
Manages logistics for On-Boarding, Close-Out, Initial Product Training, Sales Meetings for any new projects such as new product additions or sales force realignments ensuring seamless delivery for sales organization
Works with Meeting planning vendors in support of team meetings
Works closely with Sales Operations management team to ensure that all Sales Operations functions: IT, Analytics, IC and Equipment are meeting the field’s needs for field sales force support specifications
Ensures that SFA requirements for all new hires are rolled out on time and to specification
Manages workflows encompassing operational process and procedure, and SOPs
Advises upper Management on issues pertinent to the success of field selling teams and challenges they become aware of
Creates and contributes to reports and presentations as needed
BA/BS recommended but not required
6-8 years’ experience in sales and/or sales support with a pharmaceutical manufacturer or vendor
Excellent analysis and problem solving skills
Overnight travel as required
Strong demonstrated collaboration skills and ability to integrate with teams

Senior Manager, Sales Operations Resume Examples & Samples

Coordinate/Supervise the efforts of the sales analysts to provide meaningful sales reporting, business intelligence, program performance and other analytics to measure current performance and identify opportunities
Analyze metrics to tell the story behind the numbers. What are the numbers telling us, is it good, is it bad, are there opportunities we should explore to improve performance
Work with the Sr Dir, Global Sales Operations to identify and drive process improvement initiatives streamline the selling process and accelerate sales velocity within this specific team or across LSG
Coordinate the annual territory realignment process for the organization to which they are assigned
Coordinate the annual quota setting process for the organization to which they are assigned
Constantly explore ways to add value to the organization to which they are assigned
Experience working with Senior Sales Leaders
Understanding of the business for the position to which they are applying (e.g. BioSciences, BioProduction, Clinical Next-Gen, Genetic Sciences)
Strong analytic skills to analyze and evaluate sales data and identify the underlying story
Strong Excel, MS Access, PowerPoint required
Cognos Data Cube experience required
Must be exceptionally detail oriented
5+ years in of Life Sciences experience is preferred
An understanding of sales operations is preferred
IND-LSG

Senior Manager, Sales Operations Systems Resume Examples & Samples

Develop, define and drive a Sales enablement system strategy and roadmap in order to improve the Sales experience
Assess and map assigned sales strategies and business development models to identify needs, gaps and redundancies; recommend and drive optimizations and identify new opportunities
Create a short-term and long term Sales Enablement systems plan and roadmap which will include prioritization, process, resource identification, ROI (actual and anticipated) and release plan schedules
Partnership with Customer Ops departments, IT, Product Management, Sales, and others; define, lead and manage a cohesive Steering and Governance process to ensure business objectives are met and supported
Ensure that Sales System strategies are translated into actions through the creation and maintenance of a roadmap and any necessary high-level documentation
Manage and direct a team to support the above efforts around Sales Enablement systems
Effectively engage and influence senior decision makers cross-departmentally
Ability to understand market needs, client needs and Sales needs and develop business cases
Develop and execute a communication strategy
12+ Years directly managing operational teams
10+ Years working in a Sales, Sale Operations or Product Operations environment
Experience working with Sales enablement tools such as CRM; Salesforce.com preferred
Bachelor’s degree required; MBA preferred. Business Administration, Marketing or Advertising
Knowledge of internal business audience and Sales Organization
Experience working with qualitative and quantitative data to build a business case
Automotive experience strongly preferred
Digital advertising experience required
Strong data and analytic capabilities; ability to conceptualize and analyze data in a highly iterative environment
Demonstrated expertise in developing strategic roadmaps
Negotiation, collaboration, influencing and working in a matrixed environment

Senior Manager, Sales Operations Resume Examples & Samples

Proven experience within a broad sales operations role ideally with experience in the technology sector
Strong time management and project management skills
High sense of urgency, excellent follow-up
Exceptional problem solving abilities
Detail oriented and proactive
Effective written and verbal communications skills
Strong experience with territory management and fiscal planning
Knowledge of Microsoft Access and Salesforce.com. Exposure to Microsoft SQL preferred

Analytics Manager, Sales Operations Resume Examples & Samples

Drive the consolidation, standardization and consistency of reporting and analytics across multiple businesses and organizations
Working with various functions across the organization to provide business intelligence reporting
Providing first-time right and timely reporting to a diverse audience
Daily, weekly, monthly review and updates to key performance metrics
The ability to simplify complex data into easy to comprehend analysis
Identification and communication of anomalies in performance as well as proposed solutions
Create complex excel models, macros and reporting tools to enable timely and accurate sales alignment, reporting and analysis
Develop reporting tools, including dashboards and visualizations, to explain business insights
Reporting requirements may include, but is not limited to Order/Revenue Intake, Market Data, Funnel Analysis, Forecast Updates, Compensation Review, and more
Being able to quickly switch between macro and micro analysis to highlight patterns
Challenge the current ways of working to further enhance and automate reporting efforts through process improvement initiatives
Building on current reporting to provide further intelligence
Working with leadership to establish performance measures and frequency of reporting
Providing leading indicators for potential performance gaps
Ability to quickly adjust and customize presentation to intended audience
Creating a systematic and repeatable approach to report creation and data audits
Continued data validation and quality control checks
Management of project timelines and expectations
Desire to continue to seek out better tools and methodologies

Program Manager, Sales Operations Resume Examples & Samples

2+ years’ experience in organizational programs, project management or related area
Demonstrated knowledge of and experience with budget management, including experience with financial principles, forecasting techniques, and the ability to analyze and prepare budgetary statements
Demonstrated experience managing and implementing small to medium programs, including identifying, maintaining, and/or adjusting the cost, scope, and resources, managing vendors, and overseeing the formal planning, tracking, and reporting of program performance
Experience with team-based program management tools, such as eProject or Microsoft Project

Senior Manager, Sales Operations Resume Examples & Samples

5 years of related experience in the biotech/pharmaceutical industry, including working with and or leading cross functional teams and projects
Ability to create and deliver effective presentations to working teams and senior management required
Ability to manage multiple priorities effectively, problem solve, obtain consensus required
Proficiency using Microsoft Office applications, database applications, and document management systems like Livelink required
Ability to be flexible and energetic in a dynamic work environment

Associate Manager, Sales Operations Resume Examples & Samples

2+ years analytical and/or commercial operations experience, required preferably in the healthcare industry
Strong analytical skills and understanding in building systems/processes and a proven track record of success in transforming data into powerful information for sales/marketing management
Problem-solving orientation; ability to solve problems / create solutions addressing the needs / concerns of multiple stakeholders
Demonstrated database and project management skills. Knowledge of reporting platforms and field systems
Must exhibit proficiency commensurate with grade in the following competencies: adaptability, collaboration, teamwork, initiative, innovation, integrity, analytical, leadership, strategic thinking, drive for results, and communication

Senior Manager, Sales Operations, ANZ Resume Examples & Samples

Demonstrable experience and achievement in Sales Operations process & capability
Healthcare/Medical device or FMCG industry experience
Ideally Hands-on Sales Leadership experience required
Ideally an understanding or experience of Supply chain function
Change management experience
Strong people leadership skills, ability to engage a across a range of levels within the local organization and the broader APAC organization
Develops others, identifies & grows talent
Collaborative – able to seamlessly work through others to achieve and deliver
Expected to be knowledgeable of market and industry trends, competitors, and leading customer strategies
Ability to develop sales and customer strategies to reflect changing dynamics of the market place
Very strong analytic ability required
Personal style in line with Invisalign values of Adaptability, Trust, Accountability, Excellence and Mutual Respect
Results driven across all key metrics and committed to driving sustained growth
Strong influencing skills across broad stakeholder groups
Keeping it simple and relevant
Effective communication – written & verbal
Service & delivery orientation
Highly Customer focused
Resilient and ability to deal with ambiguity
High energy & passion

Senior Manager, Sales Operations Resume Examples & Samples

Act as lead expert on compliance rules across all channels
Interfaces with appropriate internal groups (i.e., Marketing, Finance, Sales, Operations, IT, and Legal Affairs) for program and process management
Act as a go-to operational manager for field partners in sales
Manages report generation and performs ad hoc analysis to understand the drivers and leading indicators of sales channels, supporting HQ and field partners

Senior Program Manager, Sales Operations Resume Examples & Samples

5+ years’ experience in organizational programs, project management or related area
Demonstrated advanced knowledge of and experience with budget management, including experience with financial principles, forecasting techniques, and the ability to analyze and prepare complex budgetary statements
Demonstrated experience managing and implementing medium to large programs, including identifying, maintaining, and/or adjusting the cost, scope, and resources, managing vendors, and overseeing the formal planning, tracking, and reporting of program performance

Manager Sales Operations Resume Examples & Samples

Manage External Partner operations of $1.4B revenue business including process management and system enhancements
Manage operations for Alliances (Indirect/Partner) route to market organization
Manage Sales Operations team focused on account assignment, compensation, sales process, and IT systems enhancements
Responsible for identifying and documenting business requirements in support of new product introductions and/or systems
Serve as a liaison between various groups, particularly Information Technology groups, Product Management and Centralized Operations, to develop support models in support of systems enhancements and new product introductions
Develop and drive strategy for driving systems and process for external agents
Work closely with SalesForce support and development teams on SalesForce enhancements and ongoing business changes in support of team managing partner SalesForce issues and account approvals
Managed policies and process for Channel Integration
Responsible for all partner and alternate channel process and system requirements including user acceptance and train the trainer for alternate channel organization
Coordinate sales compensation, booking guideline and ROE needs, concerns and issue resolution with centralized operations team in accordance with published policies and timeframes
Design, coordinate and execute deployment of process and system initiatives across the route to market as identified by senior leadership in support of centralized programs, HR related initiatives or corporate strategy
Work closely with partner training and on-boarding to ensure releases of systems and training to external and internal employees is completed
SalesForce.com capabilities for external partner use and internal visibility and management around CI and NCI sales
Work with compensation team to develop and implement new partner commissions structures based on partner types, product requirements, or billing system changes
Coordination, approvals and escalation support for External (partner) compensation with Finance administration team
Support unique configurations and process associated with revenue and sales reporting for partner organization
Experience in Sales Operations, Reporting, Compensation or related field
Expert knowledge of Sales Operations specialty and strong business acumen
Highly developed facilitation and team building skills
Prior experience providing sales operations or marketing support within an Indirect (Partner) channel environment
IT Services, Telecommunications, Consulting, Hosting, or Cloud industry experience

Manager, Sales Operations Resume Examples & Samples

Lead contact for Fine Wine sales reporting and analysis across all available internal and external data systems
Manage consumer and trade perception of scarcity through strict and detailed allocation strategy
Develop tools that guide the most effective use of allocations and resources and coordinate with Sales & Operations Planning to ensure account, premise and state level allocations are adhered to and executed appropriately
Develop and distribute a regular suite of account tracking, targeting and penetration performance tools to Fine Wine leadership and the sales team and identify issues and opportunities to ensure distribution and depletion objectives are achieved
Monitor and ensure distribution expansion in chains within approved accounts and clusters only
Review distributor aged inventory on a regular basis and work with the team to ensure timely current vintage sell through and vintage roll
Work with Strategic Insights to develop Fine Wine success metrics and benchmark KPI’s, then measure and report on Sales performance and competitor activity
Work with Finance and Revenue Management and review the Comparative Price Report (CPR) to ensure that each state is properly priced within brand and competitive guidelines and to monitor effectiveness of key Fine Wine sales initiatives, incentives and promotions
Collaborate with CBrands Sales, Strategic Insights, Finance and Marketing teams to help drive consistency and effectiveness of reporting
Assist with special projects for Fine Wine leadership and for distributor business reviews and meetings as required
Bachelors Degree and 3-5 years industry, CPG or other relevant business experience
Proven analytical skills, ability to create compelling fact based presentations
Excellent Microsoft Office suite proficiency, including superior Excel skills
Strong knowledge of IRI/ Nielsen/GuestMetrics databases, COGNOS, JDE as well as
Ability to learn proprietary systems quickly (ex: MicroStrategy, Sales Nav, Diver, etc.)
Ability to build strong relationships, initiate action, adjust to change and persuade at all levels, are key competencies of this role

Manager, Sales Operations Resume Examples & Samples

Bachelors Degree and 3-5 years industry or CPG experience a must. Supplier/distributor sales experience preferred but will consider finance supporting sales experience
Excellent Microsoft suite proficiency, including extremely strong Excel skills. Strong knowledge of IRI databases, COGNOS, JDE. Ability to learn proprietary systems quickly (ex: Sales Nav, Diver, ect.)
Proven analytical skills ability to create compelling fact based sales presentation Strong verbal and written communication skills. Ability to build strong relationships, initiate action, adjust to change and persuade at all levels, are key competencies of this role

Manager, Sales Operations Resume Examples & Samples

3-5 years of experience in an administrative capacity preferable at a media company
Excellent communication, administrative, and organizational skills; computer literate (Microsoft Office (incl PowerPoint, Word, Excel, Outlook), eDocs, any rights management system experience helpful)
Data driven, detail oriented, ability to manage and prioritize simultaneous responsibilities; strong interpersonal skills and ability to develop relationships with internal personnel and external contacts
External communications will be worldwide
Requires an ability to work in demanding, multicultural client groups, flexibility to adapt to a work schedule that accommodates multiple cultures, time zones, and territories, including the ability to be a fast learner of multiple foreign customs and regulations
Position will be keen ability to understand and re-assess on a constant basis the day, week, and year’s priorities, and handle matters accordingly as well as the ability to work in a team and communicate priorities and needs internally as well as externally. Client-first attitude and ability to be service oriented

Senior Program Manager, Sales Operations Resume Examples & Samples

Analyze complex situations, understand MetroPCS’ risks, and develop and follow operational changes to mitigate or avoid risks
Manage information and processes across multiple markets, provide status updates, manage data from multiple sources and measure KPIs related to door growth
Conduct operational assessments to identify gaps and propose solutions while developing strong inter-departmental relationships
5+ years’ experience in program management, project management or related area
2+ years of supervisory or program management experience, including working with cross-functional teams
Demonstrated experience managing and implementing programs, adjusting resources, and overseeing the formal tracking and reporting of program performance
Experience with Microsoft Excel, PowerPoint and Word
5+ yrs indirect sales experience & knowledge of indirect sales distribution
Prior experience gathering complex forms, contracts, certificates and other agreements from multiple sources and tracking and consolidating the information

Manager, Sales Operations Resume Examples & Samples

Identify and qualify high probable leads through whitespace marketing, data applications (LinkedIn, Avention, etc.) and other resources
Develop vertical marketing strategies to help penetrate and expand our market presence
Manage the lead clearance process and enforce the re-assignment of leads according to our policies
Analyze and report on the status of assigned leads
Manage vendor relationships for sales applications
Train teams on applications including: CRM, LinkedIn Navigator, Avention and other applications
Analyze potential growth opportunities of prospects and current customers
Manage the lead process are ensure information is captured appropriately, correctly routed, and followed up on in a timely manner
Work with the Sales & Marketing teams to design industry-specific outbound efforts
Work closely with management to further develop the lead-generation program
Manage and enhance reporting around leads, sales and sales performance
Excellent verbal and written communication skills to communicate complex information clearly and concisely
Strong inter-personal skills with the ability to network and build relationships with individuals of various experience and corporate levels
Ability to prioritize and analyze multiple projects and progress
Proficiency with Microsoft products

Senior Manager, Sales Operations Resume Examples & Samples

Oversees key business operations activities and continuous improvement of processes. Manages process and reporting activities to include financial, productivity, quality compliance, training and/or efficiency, etc. Analyzes data to provide decision support to senior management and executives
Identifies key operational and performance metrics to measure business performance and drives reporting activities. Measures performance of the organization against strategic and tactical operational metrics. Develops business models, business cases, and forecasting tools in support of various strategic initiatives
Identifies operational inefficiencies as well as best practices and drives improvement initiatives with senior management and operations teams. Acts as a customer advocate for processes, metrics, measurements and tools developed for management of the business
Acts as a liaison and interfaces cross-functionally to maintain communication between business groups. Works with cross-functional groups to ensure all documents and tools are kept up to date and communicated in a timely fashion. Participates in the development of overall objectives and long-term goals of the organization
Contributes to the development of and manages the execution of systems and local tools to drive consistency and efficiency in managing the business. Executes project plans to roll out new/enhanced process or systems capability. Participates in project/initiative prioritization process
Manages the activities of a broad functional area through first level managers and specialists that perform similar or related tasks. Has overall responsibility for developing and administering budgets, schedules and performance standards for organizational unit. May oversee the work of vendors and cross-functional project teams
Sense of urgency
Ability to describe subsystems at a functional level
Thorough understanding of financial statement analysis and/or secured financing

Manager, Sales Operations Resume Examples & Samples

Manages day to day sales operations for assigned Sales teams. - open order mgmt., tdcc requests, general email activities. Manages normal personnel items
Responsible for the accuracy and timeliness of all productivity reporting for team
Carry out initiatives that support business process improvements and enhancements for Sales department
Serve as a point of escalation on customer engagement
Supports & carries out special projects as assigned
Assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take
Coach others in the development of their skills. Able to constructively work under stress and pressure when faced with high workloads and deadlines
Avoid win/loss situations and ensure productive resolutions of conflict
Exhibit a strong level of vigor, intensity, competitiveness, and endurance
Exhibit ability to be sensitive to the needs, concerns, and feelings of others
Express ideas clearly and convey necessary information
Facilitate group interactions. Able to sort through numerical information and recognize trends and details
Stay with a position or plan of action until the desired objective is achieved
Promote and maintain social, ethical, and organizational standards in conducting internal and external business activities
Negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results
Prepare/analyze appropriate reports and other business correspondence. Possesses strong organizational and time management skills, driving tasks to completion. Previous

Senior Manager, Sales Operations Resume Examples & Samples

Administer, manage and report on revenue forecasting using VMware methodology and automation/forecasting tools; drive adoption of forecasting tools and dashboards within respective regions
Drive standards of performance and specific actions that drive sales activities at the territory level that is consistent with predefined success criteria for the sales organization; track and report on these activities on a periodic basis
Develop comprehensive pipeline reporting tools
Setup, maintain, and modify sales territories and provide comprehensive analysis of territory alignment decisions
80977BR

Senior Manager, Sales Operations Resume Examples & Samples

The main task is to take full operational responsibility for the EMEA Global Account Program
Experience in architecting an Enterprise customer engagement model
81251BR

Manager, Sales Operations Resume Examples & Samples

Serve as the key company-wide point of contact for GTM Metrics
Coordinate with functional GTM stakeholders across the organization to define KPIs, develop business requirements, set up workflows and implement operational plans
Lead the QBR process for all regions
Analyze data and present key issues and opportunities to senior leadership
Manage Analyst to support Customer Success team
Develop and maintain advanced GTM KPI dashboard to provide insights into business
Use data analysis, data visualization and predictive modeling to tell story and solve complex business problems

Assistant Manager, Sales Operations Resume Examples & Samples

Support internal execution of national and retailer (or channel) specific promotional or shopper program tactics including, but not limited to, displays, fixtures, bonus packs, coupons and point of sale materials for any or all of the following
Collaborate with internal logistics team to ensure promotional shipments meet customer supply metrics
Support the design & development of displays/fixtures, delivering upon customer requirements for quantities, dimensions, structure-type, product mix, etc
Work closely with cross-functional teams to maintain art style guides to support Bayer brand equities; appropriately aligns with retailer specific marketing requirements, as needed
Monitor display and other merchandising trends in the marketplace, ensuring Bayer offers highly engaging and innovative displays/fixtures that strengthen Bayer’s brand equities
Manage contact and communication with relevant external agencies based on program needs
Help to minimize waste and scrapping of displays and trade promotion packs by actively managing quantities throughout the entire process and working through appropriate channels to dispose of remnants
Education: Knowledge equivalent to BS/BA degree egree plus 4 years of progressive sales experience in the consumer package goods industry or equivalent combination of education and/or experience
Leadership skills: Results driven while being able to work well within a matrixed team environment (building strong relationships and showing organizational agility); a self-starter who’s highly motivated. Has a developing track record of delivering requirements through others and works well within a complex environment based on collaborating with sales team and/or cross-functional partners
Financial acumen: Developing financial management skills; able to conduct basic ROI analysis in order to track and deliver cost effective trade promotions while maximizing sales and profit return
Industry expertise: Developing knowledge of individual retailers, their promotional requirements and the overall marketplace including key competitive brands and their support tactics. Direct selling experience preferred
Communication skills: Solid communication skills, has shown the ability to develop and deliver clear and concise presentations, describe actions needed; able to adjust approach to a variety of personalities and functions. Exemplifies developing critical thinking abilities through multi-task problem solving (i.e., process and project management), has shown practical judgment and basic financial analysis
Negotiation skills: Acts as intermediary across multiple groups to focus team on common output/objectives. Has some experience in adjusting timelines and processes to meet overall customer requirements; developing problem solving and contingency planning skills
Technical skills: Solid computer literacy skill required, specifically MS Excel and PowerPoint

Senior Manager, Sales Operations Resume Examples & Samples

Collaborate with regional/country sales leadership and Director Sales Operations in Asia to develop a sales training strategy and curriculum to enhance the organizations sales capabilities to drive sales performance and results
Collaborate with the global/regional sales enablement organization to develop an annual training plan, adapt global initiatives and resources to Asia regional needs, assess effectiveness of current approach to training and implement suggestions to improve
Ensure training strategy and plans is multi-medium and reflective of different language and cultural requirements of the region
Develop/adapt training plans which appropriately include sales skills, sales methodology and product training
Develop/Adapt an onboarding training program to quickly ramp new sales people and accelerate time to effectively sell
Utilize approved sales process and methodologies and Thermo Fisher leadership and professional learning resources to create balanced learning maps for main sales functions
Source, select and maintain selling skills vendor relationships within the region to ensure consistent and effective sales methodology training across the region
Develop and maintain sales training reinforcement and refresher methodologies
Collaborate with global/regional sales enablement organization to ensure employees are equipped to utilize CRM and other sales enablement tools and reports to drive results
Eventually, supervise added regional training resources (specialist or contractors)
Responsible for the successful communication and execution of the annual training plan
Develop or guide content development as needed
Facilitate training via the web and/or classroom
3 to 5 years’ experience in Life Sciences preferred
A solid background in training management
Successful examples working with organizational leadership to identifying training priorities, developing a training strategy, annual plan, and executing on that plan
Understand different sales training programs (Miller Heiman, SPIN, TAS) focused on methodology and skills
Demonstrated communication skills in effectively setting and managing expectations
Demonstrated ability to identify and pull in resources from a variety of sources to effectively deliver a training curriculum
Experience developing an appropriate training plan in a complex structure

Program Manager, Sales Operations Resume Examples & Samples

Develops project plans and schedules and provides budget oversight for the business group. Leads kick-off, requirements and spec reviews, and other program meetings
Develops and implements process controls ensuring department compliance with corporate and regulatory standards
Manages contracts and vendors. Acts as a liaison between Management and vendor/partners on contract development, execution and vendor management
Creates and manages project teams supplying statistical and status reporting on completed programs to stakeholders (internal and external). Works with other program managers and management to identify and address cross-project dependences
Brings changes and suggestions from each program and sub-program to help improve and develop best practices
2+ years of experience in organizational programs, contract management, or related area
2+ years of supervisory or program management experience
1+ year experience partnering with cross-functional teams
Must be proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
Demonstrated ability to work independently. Self-starter
Strong program management skills and knowledge of best practices
Strong analytical, organizational and communication skills (oral and written)

Program Manager, Sales Operations Resume Examples & Samples

Basic sales skills to gain client acceptance on solutions principles and ensure the agreement is understood by impacted parties such as SLAs, reporting, timelines, etc. for managed accounts
Experience with change management
Ability to manage competing/shifting priorities, project timelines and stakeholder action items
Critical thinking capabilities to analyze data to identify root cause issues and utilize only available system tools and data to propose solutions
Demonstrated excellence in customer service and account management
Very strong analytical and problem solving skills
Strength in developing and executing strategy while applying operational excellence principles

Manager Sales Operations Resume Examples & Samples

Operation support of contact for partnerships
Lead resource gathering, business requirements and partnership design calls
Operational support of pilot and or demo programs
Coordination of weekly meetings with all relevant parties, supporting partnership effort
Gather and present feedback for and to account managers, staff, and leadership team
Analyze performance and implement solutions
Manage complex work with decision making authority
Distribution enablement, sales support: Customer Journey (direct communication with customers, and out of the box experiences)

Manager, Sales Operations Resume Examples & Samples

This position requires strong client relationship management and communication skills
Develop and execute strategic and tactical programs to grow the largest prepaid reseller account in terms of subscribers and revenues, including accurate forecasting and sales planning, infrastructure development project management, and new business opportunity negotiations
Prioritize and lead projects, analyze and make decisions, and implement quality improvement processes
Develop and build strong relationships with internal and external partners
Identify and engage cross-functional team members and ensure objectives are set and executed to the degree of the organization's standards
Lead cross-functional teams and share responsibility for business results associated with those strategies
Monitor and analyze implementation activities for lessons learned and future development
Communicate and present plans and status to executive levels on a regular basis through various mediums
Serve as a subject matter expert on the wireless prepaid reseller space, including competitive activity and trends
Previous management success in leadership roles for achieving tactical goals is a major requirement
Extensive interaction and collaboration with client's financial planning and carrier operations executives, to develop new sales initiatives and product offerings using knowledge of company products, services, and technologies
Demonstrated ability to prioritize and lead projects
3-5 years of sales operations, account management, project management, or technical experience
Strong analytical skills and effective decision making ability
Proficient with Excel, Word, and PowerPoint
Proven financial management and assessment skills
Strong oral and written communications and presentations skills
Ability to organize and prioritize, maintain attention to detail, and work under critical timeframes
5+ years wireless or related telecom industry experience
Bachelor degree in Business Administration, Finance, Engineering, or a related field or equivalent work experience
7 years of sales operations, account management, project management, or technical experience

Manager, Sales Operations Resume Examples & Samples

Develop and implement sales programs that drive new business
Collaborate with sales leadership and account teams to identify and resolve sales and operational issues including pricing, contracting, and fulfillment
Analyze trends, and spot opportunities or problem areas
Operational analysis of customer and/or service data and be able to make recommendations on these results
Develop and implement corrective actions to various sales segments
Proficient in Program Management and implementation of complex solutions
Ability to collaborate across multiple work teams
Proficiency with Microsoft Office applications including advanced modeling and analytics capability in Excel
Strong communications (written and verbal) and presentations skills
Understanding of Mobility services and operational metrics including Gross Adds, Churn, Net Adds, FRPO, Upgrades, and ARPU
Ability to clear a background and drug test
7+ years sales operations experience
3 + years experience in Business Development
Exemplary analytical skills

Senior Manager Sales Operations Resume Examples & Samples

Owner of Salesforce governance and adherence throughout the EBU, inclusive of items like funnel hygiene, sales forecasting, and general adoption
Capture, generate and translate business requirements based on sales and business needs into specific design documentation
Effectively run large scale projects translating business requirements and integrating systems into Salesforce, the sales tools portfolio, and adjusting all related impacted processes
Analyze business issues and obstacles in order to (1) recommending sales tools or solutions leveraging the Salesforce platform and (2) installing them into the environment
Provide and action Salesforce best practices and insights by leading and driving the change within the sales organization
Manage implementation of new functionality to minimize disruption to service delivery

Senior Product Manager, Sales Operations Resume Examples & Samples

Work with cross-functional teams to enable successful development of internal and external-facing materials supporting the Alexa Smart Home business verticals
Segment business verticals and develop business models
Create actionable steps and deliverables to achievement of big, ambiguous ideas
Create unique, compelling and exciting Sales and Marketing toolkits that include presentations, proposal templates, and Agreement templates for Amazon devices, technologies, and services for Alexa Smart Homes
Anticipate changes and bottlenecks, provide escalation management, make trade-offs, balance the business needs versus technical and operational constraints; and encourage risk-taking behavior to maximize business benefit
Track and analyze business development pipelines to identify opportunities to improve speed and quality
Recommend and drive innovations in how we scale the business
5+ years product/program management experience in a Fortune 500 company
Experience managing complex sales operations projects with scope across multiple business groups
Experience interfacing with senior leaders across technology, operations, and business development disciplines within the organization
Experience using process improvement practices to reduce lead time and defects
Experience solving problems and translating customer needs into business and product requirements
5+ years of work experience in sales, business development or sales operations for a technology, consumer electronics, or retail company
Excellent verbal and written interpersonal skills
Demonstrated ability to think strategically and creatively while applying sound business judgment and quantitative analytics
Interest in technology, and technology-enabled features and services
Experience in hospitality or real estate development market segments
Experience or training in Solution Selling and/or Salesforce
General manager/owner mentality and an entrepreneurial drive, proven ability to influence others
Insatiable will to get stuff done

Manager, Sales Operations Resume Examples & Samples

Significant demonstrable experience of working in a Sales Operations role in a high-growth, fast-paced environment (ideally within a SaaS business)
High proficiency in the use of Salesforce CRM
Manage, oversee and develop an efficient and successful Sales Operations function in the UK
Develop and drive best practices to ensure that SalesForce CRM is used in the most efficient and effective manner, providing troubleshooting support and proactive training to the winder sales team
Coordinate Sales Forecasting, planning and budgeting processes used within the sales organization
Develops relevant dashboards and analytics, proactively providing insight into the performance of the Sales Team and identifying areas for focus and prioritization, while recommending revisions to existing reports, or assists in the development of new reporting tools as needed
Works closely with sales leadership to inspect sales process quality and prioritize opportunities for improvement. Assist sales management in understanding process bottlenecks and inconsistencies
Interview, select, develop team members
Direct day to day activities and execute performance management and coaching
Oversee the execution of distribution policies set by the Director of Sales Operations
Ensure equitable lead distribution between sales reps and tiers following the distribution policy
Regularly meet with Senior Manager to update on distribution strategies and execution
Ensure correct upkeep of all documentation pertaining to operations on sharepoint site

Manager, Sales Operations Resume Examples & Samples

Work with global sales leaders to understand the ideal placement of new sales representatives and/or focus across segments
Align existing and prospective accounts by geography, account type, and market segment, coordinating with all internal stakeholders
Assess the market size and total addressable market across segments, roles, and industries, globally
Identify macroeconomic trends in the region that influence growth opportunities
Develop worldwide quotas
Manage special projects, as needed, by the business to help drive sales performance
Work with other functional business leaders in finance, employee experience, and marketing to ensure the alignment of operations, and the execution of business processes involving the sales organization
Four to six years of experience in an analytical role, preferably in sales operations with territory analysis and market assessment responsibilities
A strong understanding of overall business operations
Strong project management skills and a track record of working with multiple stakeholders outside your team to drive a process forward

Manager, Sales Operations Resume Examples & Samples

Provides clarification and direction on deal structure; coordinates with the Sales Operations Division to escalate/resolve issues regarding sales compensation
Provides regular reports to senior management on the performance of the sales vertical and/or division projects. Includes analysis of the sales vertical/team/AE on forecast, projected by Month, Quarter or Year
Provides leadership and direction of projects and initiatives; coordinates activities with other business units within the department or division that impact support for the sales management and sales team
Provides leadership and direction of account strategy, coaching and mentoring at account, and vertical levels
Tracks budget, forecast, and P & L
Provides appropriate analysis and recommendations to management
Provides leadership and training within functional area
Maintains organizational objectives and goals; organizes, prioritizes, and assigns projects in conjunction with regional and corporate goals; manages projects and monitors status
Ability to interact at the Executive level
Demonstrated strategic selling and negotiation skills
Ability to coach sales staff regarding account strategy
Advanced knowledge of pricing and deal structure
Typically requires five years of experience in technology sales account management, sales finance/contracts, marketing, or business related initiative, which is related to the specific area of assignment

Manager, Sales Operations Resume Examples & Samples

Accurate and efficient reporting of key sales metrics, including sales results, forecasts/quotas and KPIs, headcount and compensation calculations, and finance verifications
Create, audit and distribute structured reporting of analysis as directed by management (weekly, monthly, quarterly depending on subject)
Assist with internal process improvement initiatives related to budget, forecasting and compensation
Design, monitor and manage sales contest/spiff reporting and internal marketing with SOS and RSA teams
Maintain monthly headcount reporting for associated sales teams, centers, geos
Develop, manage and automate systems for improving accuracy and timing of these same metrics
Drive new solution and reporting tool utilization within FM
Manage and report on IT projects and solutions. Help drive alignment and accountability with internal and external technical resources
Work closely with HR and Finance counterparts, and provide assistance, guidance and direction as needed
Troubleshoot issues related to sales crediting, order splits, variable compensation and other adjustments by rep, team, region and segment. Act as a liaison between Sales, HR and Finance to diagnose and resolve issues
Work directly with VP-RVP and additional sales management to review and solve sales reporting and process issues
Ensure accuracy, consistency and transparency with the key performance metrics and analysis
Drive accountability and process improvements with all of Sales, Finance, IT and HR teams with data-driven metrics and productivity analysis
Assist with revenue and budget analysis and plan trending reports
5+ years’ experience in a related field, sales analyst, sales process
Proficient experience with Excel, Salesforce, NetSuite preferable
Ability to manage multiple priorities and work cross functionally within a fast-paced/dynamic environment
Must operate with the utmost integrity, and confidentiality

Senior Manager, Sales Operations Resume Examples & Samples

Accountable to meet team’s set targets such as capacity and coverage targets, productivity, change management on tools and systems, sales automation, and data/reporting programs
Build models using different variables such as geographic proximity, buy power, product mix, and short-term addressable metrics to develop territory optimization recommendations
Incorporate operational process improvements, six sigma practices, overall project coordination, efficiency scaling, and training into the performance planning process for your team and region
Primary contact for route to market coverage with the sales senior management/executive team as well as sales leadership
Responsible for driving good cross-functional communications, participating as a collaborator in external groups, responding to sales & BU strategic needs with agility, and having managerial courage to identify and execute ongoing team innovative structures

Senior Manager, Sales Operations Resume Examples & Samples

Perform comprehensive reporting and performance tracking through various systems for all aspects of the sales department across a variety of key performance metrics including order, revenue, average sale, performance against goal, and performance by product line and/or account, on a monthly basis
Assist in the development of the annual Sales plan, and tracking performance against the plan on a monthly basis
Prepare forecasts, including significant input into strategic planning and the direction of the business
Complete the roll-up of sales forecasts from each manager on a weekly basis, and produce additional analytics and measurements
Implement and enforce processes and tools that will maintain integrity and accuracy of CRM data
Deliver systems and process reinforcement to the new hires within the sales department and manage on-going CRM usability and efficiency training as needed
Administer the onboarding training curriculum for new hires
Develop, administer and communicate commission plans for all commission-eligible employees, and SPIFF development and tracking. Special incentive programs are run regularly
Participate in the compensation council to interpret, making changes, additions, and/or exceptions to the commission plans as necessary
Establish processes to help all commercial operations yield productivity improvements
Serve as a sounding board for sales management to identify creative solutions to new problems and improve the business performance by increasing business intelligence
Maintain regular interaction with business leadership, balancing a drive for accountability to plans and/or projects, while maintaining effective business relationships
Oversee and drive commercial territory alignment projects
Apply Practical Process Improvement (PPI) tools and methods, and drive team improvement projects as required
Bachelor’s Degree in Finance, Business Administration or related field
3+ years’ experience in Sales Operations
Prior leadership and people management experience
Ability to travel up to 25%
Demonstrated understanding of standard business practices related to sales operations processes and systems (sales cycle, CRM applications, reporting, forecasting, territory management, and sales quotas.)
Demonstrated success through the use of analytical tools and databases
Strong process orientation and a metrics driven approach to sales management
Effective communication skills both verbal and written
Ability to collaborate with various levels and functions within the organization
Ability to work in a matrix, global environment
Understanding of continuous improvement process concepts (PPI, Lean, Six Sigma)
Domestic and International Sales Operations experience

Manager, Sales Operations Resume Examples & Samples

Bachelors Degree and 3-5 years industry or CPG experience a must
Proven analytical skills ability to create compelling fact based sales presentation
Excellent Microsoft suite proficiency, including superior Excel skills
Strong knowledge of IRI/ Nielsen/GuestMetrics databases, COGNOS, JDE
Ability to learn proprietary systems quickly (ex: MicroStartegy, Sales Nav, Diver, etc.)

Senior Program Manager, Sales Operations Resume Examples & Samples

Lead systems and data strategy to support AB’s global growth strategy. Work closely with other key groups across Amazon
Collaborate with engineers, leadership and sales operations to build a strategic technical plan to meet data and infrastructure requirements
Evaluate technologies best suited to solve the technical and business problems
Creates and organizes policy, practices and governance program
Consolidates and produces metrics that assist in understanding the impact of proposed systems changes or issues
Manages the various projects focusing on continued system integrations, improved data management, and enhancements to our internal customer experience

Manager Sales Operations Resume Examples & Samples

Minimum Bachelor Degree (MBA a plus)
7+ years working with sales / sales operations organizations and experience with medium-to-large team management responsibilities
Strong management skills; demonstrated ability to manage and mentor teams, work under pressure and manage to demanding timelines
Proven expertise in MS Excel and PowerPoint
Knowledgeable in key areas such as Sales Prospecting, Sales Analysis & Reporting, Content management, Graphics creation and Territory Modeling processes
Excellent communication, team building and mentoring skills
Enjoys collaborating with others and working cross-functionally

Manager, Sales Operations Resume Examples & Samples

Create reports (i.e. monthly sales deck prep, promotional and title tracking grids, market share, monthly business review, promotional and sales tracking etc.) and monitor the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization
Recommend revisions to existing reports, or assist in the development of new reporting tools as needed
Serve as primary contact for Fox Customer Service and Operations: Liaison with Internal Credit and Customer on Post Audit Deductions process - validate Customer Deductions. Liaison between Fox Legal and vendor legal teams during negotiation (e.g., Movie Money.) Liaison for physical product sample requests
Validate ads for key accounts. Ensure eligibility for proposed rebates (i.e. reverse MAPs etc.)
Siebel sales deal entry or comparable systems experience
Promotional setups: including monitoring approvals for activation of deals, promotions, title or SKU setups etc. Involves follow-up with all groups involved
SKU maintenance / validation (i.e. did POS post to correct items, reprices caught to ensure correct rebates, churn spikes, etc.)
Artwork
Item details – SKU configuration
Costs
Bachelor’s degree preferred or equivalent comparable work experience
Minimum of four years of relevant experience in related field
Background in contract administration, or Accounting preferred
High proficiency with Microsoft Suite (Excel / PowerPoint / Outlook / Word) and Siebel or equivalent systems
Experience with database / reporting environments, maintaining planning systems and navigating through web-based applications

Program Manager, Sales Operations Resume Examples & Samples

Drive 2017 key initiatives as determined by CRO
Minimum 4 years’ experience working in a corporate environment; ideally in a consulting firm
Proficient with powerpoint, excel, google suites
Familiar with salesforce
Self Starter, detail oriented, highly structured, and well organized
Ability to operate under uncertainty and be proactive in determining assignments and priorities
Politically savvy and astute regarding myriad internal and external interactions and relationships
Trustworthy and discreet regarding sensitive and confidential business matters
Excellent verbal and written skills, including presentation skills to communicate with management and customers
Ability to handle multiple complex projects and timelines concurrently
Ability to effectively communicate task and project status at appropriate level of detail depending on target audience
Ability to work with global team

Manager Sales Operations Resume Examples & Samples

1)Performs in-depth, quantitative and qualitative analysis of customer data to identify trends, measure performance, and improve our understanding of the business. Proposes new technical enhancements or efficiencies that coincide with and fully support the overall business. Assists in efforts to increase reporting efficiency and effectiveness, including documenting deliverables, project plan and communication. Train team members on reporting tools
2)Prepares and presents monthly reporting of key performance indicators in a user friendly format for Sales & Marketing leadership team. Develops and maintains the reporting software within an SQL Server environment. Manages proper documentation of all coding changes and policy changes
3)Performs and may present pricing and profitability analyses for business. Identifies quality improvement initiatives by conducting scheduled meetings, and communicating with both business leaders and stakeholders to identify business challenges and improve sales performance and customer satisfaction. Converts business ideas into action items and timelines for development
4)Assists Salesforce development team in creating technical solutions, tools, views and dashboards (including business requirements gathering for and day-to-day management of Salesforce projects)
5)Works closely with Sales, Marketing, Finance, Customer Service and Operations to prepare and present sales operations data for strategic project management initiatives

Associate Manager, Sales Operations Resume Examples & Samples

Collaborate with field management to implement enhancements of the sales force automation tool through user feedback as well as personal expertise
Provide source data specifications for system changes and enhancements
Work closely with IT/Delivery Services team to ensure timely and accurate support of field requests and data feeds to downstream systems and external vendors
Manage Veeva customer universe and affiliation management
Ensure integrity of the Sales Operations data used is consistent with other analytics and reporting within Celgene
Produce standard reports that support critical business needs
Conduct ad hoc analysis as needed and when appropriate for all levels of internal and external personnel
Respond to questions from the Commercial Team and Executive Management regarding other data sources and industry analyst questions
Utilize Javelin Territory Designer software to direct field management with sizing, zip alignment, targeting and optimization exercises
Trouble shoot and manage data inquiries; proactively identify the root cause for future resolution
Key Sales Operations contact for I&I Field Sales Force and internal customers
Form cross-functional partnerships within the other areas of the I&I franchise to share business updates and best practices
Support Sample Management with PDMA compliance, FDA reporting and inventory control
Other Sales Operations responsibilities as deemed necessary
BS/BA required, MBA or advanced degree preferred
Minimum of 4 years of experience in Pharmaceutical, Commercial Analytics or Sales Operations
Experience with Salesforce.com and/or Veeva system a plus
Experience working with specialty pharmacies a plus
Advanced Excel, as well as additional PC skills including MS Access, PowerPoint, Word
Demonstrated analytical ability, with attention to detail, and systems aptitude
Demonstration of analytical/quantitative skills and knowledge, and the ability to understand the big picture
Possess ability to appropriately challenge, ensuring decisions and assumptions are based on best available information
Possess a high level of energy, initiative, ability to multi-task and strong organizational skills
Excellent communication skills, with the ability to communicate across multiple functions and levels
Must be comfortable speaking in public
Must be a team player with the ability of working autonomously in a fast-paced environment
Ability to assess and communicate potential enhancements to operating processes
Ability to develop solutions to complex problems requiring the use of ingenuity and creativity

Assistant Manager, Sales Operations Resume Examples & Samples

Direct supervision of Support Analysts; including assigning goals, conducting performance reviews, and developing direct reports for success
Provides training and guidance to Support Analysts for use, features, and functionality of assigned systems
Prepare metric reports summarizing team task work and utilization
Oversee, plan, and coordinate global Sales Operations Support Analysts to ensure timely business system support resolution. Work with team members to prioritize workflow and solve issues
Acts as back-up to complete moderately complex system support tasks as needed
Prepare regular metrics reports on task throughput and team utilization
Creates and updates procedure documentation. Suggests potential system and/or process improvements
Assign goals, conduct performance reviews, and develop direct reports for success
Complete any special internal system projects as needed

Associate Manager, Sales Operations Resume Examples & Samples

Process all approved incoming international orders and release to Customer Service for processing
Coordinate and verify with Manager and Director of department on any new initiative and sample order issues
Ensure all new launch orders from affiliates and distributors meet allocations and correct if not
Communicate with distributors and affiliates on any issues pertaining to orders
Verify all prepared shipments are notified to accounts and remind accounts when necessary to pick up for the month
Update and distribute International basic order forms and seasonal order forms, as well as sku lists
Operate as a liaison to the Customer Service with any issues related to shipping promotional materials to the field
Work with I.T. group to research and resolve errors within the allocation system
Effectively communicate with sales force and internal management
Maintain and update active affiliate and distributors contact lists
Assist in other areas of Sales Operations as needed
Special projects on an ongoing basis. Maintain a flexible approach to specific requests
Create and maintain ad-hoc reports
Excellent analytical skills, detail oriented and Extreme accuracy
Advanced knowledge of Excel and experience with Microsoft Office package
Team player with high energy
A strong sense of urgency and an ability to manage deadlines with speed and accuracy

Manager, Sales Operations Resume Examples & Samples

Directs and supervises a group of sales support team members responsible for improving Customers online (Premier) purchase experience
Applies advanced knowledge of technical/administrative skills to leverage the skills of others
Responsible for all hiring and staffing needs
Administers policies/ guidelines that directly affect work activities
Work is guided by operational and project objectives
Develops procedural changes to improve results
8-10 years of relevant experience or equivalent combination of education and work experience/leadership experience
Strong understanding of how to build effective teams
Leading through tough situations and dealing with ambiguity are required
Strong Business acumen
Lead by example by encouraging ethical and legal behavior and holding the team responsible for their actions

Store Zone Manager, Sales & Operations Resume Examples & Samples

Requires a bachelor's degree or equivalent combination of education and experience is required
MBA degree preferred
Requires at least 10 years related experience
Excellent leadership abilities
Expert in the financial and operational aspects of store management
Strong oral and written communications skills. Expert computer skills required. Microsoft applications
Strong knowledge of HVAC systems required
Advanced customer service and sales skills in retail

Manager, Sales Operations Resume Examples & Samples

Design data-driven dashboards and analytic tools for the sales leadership team
Assist in automating existing processes and reports, moving from spreadsheets to automated dashboards in cloud
Provide analytics support for management to gain insight and drive business planning based on data
Work closely with sales directors to improve live dashboards and analytical tools
Actively drive project status reporting, issue identification and risk management
Assess and document key steps: problem statement, process flows, gap analysis, solution recommendations
Work collaboratively with cross-functional teams – build relationships, prioritize tasks, achieve milestones
Facilitate meetings and project work across multiple locations including global offices
Bachelor’s degree in IT, Computer Science, Business or Management required from a top school
Experience in Salesforce.com CRM, and other cloud-based systems and solutions, is an advantage
Proficiency with coding and programming
Knowledgeable in Microsoft Word, Excel, and Powerpoint
Ability to gather, interpret and apply critical thinking to data to help inform decisions
Strong analytical, organization, problem-solving and follow-through skills
Ability to think and influence both at the strategic and execution level
Ability to effectively prioritize multiple tasks, projects and deadlines simultaneously
Experience documenting processes using project management methodologies
Ability to work in a self-directed manner

Manager Sales Operations Resume Examples & Samples

1) Performs in-depth, quantitative and qualitative analysis of customer data to identify trends, measure performance, and improve our understanding of the business. Proposes new technical enhancements or efficiencies that coincide with and fully support the overall business. Assists in efforts to increase reporting efficiency and effectiveness, including documenting deliverables, project plan and communication. Train team members on reporting tools
2) Prepares and presents monthly reporting of key performance indicators in a user friendly format for Sales & Marketing leadership team. Develops and maintains the reporting software within an SQL Server environment. Manages proper documentation of all coding changes and policy changes
3) Performs and may present pricing and profitability analyses for business. Identifies quality improvement initiatives by conducting scheduled meetings, and communicating with both business leaders and stakeholders to identify business challenges and improve sales performance and customer satisfaction. Converts business ideas into action items and timelines for development
Education equivalent to a Bachelor’s Degree in Finance, Business, Mathematics or related field or the equivalent in related work experience
Five or more years of experience in sales operations or performing financial, marketing, or statistical analysis or equivalent related work experience
Experience in service and/or healthcare related business preferred, but not required
The candidate should possess advanced Microsoft Word, Excel, and PowerPoint skills
SQL programing a plus but not required
The candidate must also have demonstrated strong analytical experience, including diagnostic and data validation skills, demonstrating independent problem solving and multi-tasking skills

Program Manager, Sales Operations Resume Examples & Samples

Analyze complex problems, understand T-Mobile's risks, and design operational changes
3+ years’ work experience in operations
Advanced SharePoint and Excel skills
Strong experience identifying and influencing partners to implement operational and process improvements
Wireless Telecom experience
License or Certification - (PMP/PMI or formal project management methodology experience or training)
Program management, retail sales, Care or operations support may be considered in lieu of degree
LI-RD-AR1

Senior Manager Sales Operations Resume Examples & Samples

Leadership and day to day management of HQ based and regional Sales Operations personnel
Sales systems operational execution, reporting, policy definition and management
Define key performance metrics and dashboards to provide visibility to sales leadership
Implement pipeline reporting tools to track opportunities from lead to booking
Collaborate with marketing and sales on lead distribution and management processes and systems
Collaborate with IT to drive data quality initiatives ensuring that sales data is clean and accurate
Evaluate, implement, and manage all sales tools and technologies, including CRM, sales automation, data quality and enhancement, process and activity discipline, etc. from a configuration perspective
Lead cross functional initiatives collaborating with IT, Sales, Channels, Marketing and Finance
Establish consistent templates to streamline QBR processes and quarterly reporting
Partner with sales and channel leadership to drive initiatives that improve adoption of sales systems
Establish governance processes needed for discipline and rigor required to sustain data integrity

Manager, Sales Operations Resume Examples & Samples

Drives the development and execution of membership plan and projection reporting activity
Manages unit budget allocations/expenditures and reporting and ensures expense policies are followed and tracked appropriately
Accountable for continuous process improvement for all processes and templates created to enhance efficiency and effectiveness of the market
Serves as key contact for Real Estate, space allocation and BCP activities for the market
Create and/or participate in market communications
Develops strong, positive relationships with matrix partners to the benefit of the market
Supports management with all Human Resource Management responsibilities for the market
Works with market leadership to build/execute individual development action plans
Produces reporting for market monthly operating review and other meetings as needed
Under the direction of the COO, supports medium to complex project and process initiatives, often involving multiple internal constituents and matrix partners including different business segments or functional operational areas
May be responsible for tracking key market project milestones and ensuring action plans or other tracking vehicles are maintained
Bachelor’s degree required; advanced degree highly desirable
Demonstrated ability to apply business financial knowledge to support growth and earnings goals and to provide meaningful analytics
Proven track record in influencing throughout the matrix environment
Customer Focus – Is dedicated to meeting the expectations and requirements of clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind
Matrix Management/Relationship Building – Enterprise thinker with proven ability to influence across a matrix environment. Ability to develop strong relationships across all levels of the organization, and with external partners
Communication - Strong persuasion skills and effective communicator; ability to create and communicate a compelling vision internally and externally
Action Oriented - Enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary

Analytics Manager, Sales Operations Resume Examples & Samples

Bachelor’s degree with 5+ years of experience demonstrating a propensity for analysis, working with numbers, and ability to take on increased responsibility in a dynamic, fast paced environment with limited direction
Solid analytical skills with the ability to think methodically, reason, embrace concepts, formulate insights, and present compelling cases for action and/or arguments
Comfortable juggling multiple projects and priorities simultaneously; strong ability to organize, prioritize and multi-task
Agile thinker possessing creativity, curiosity, problem-solving and critical thinking skills
Independent thinker who is perisistent, resourceful and resilient
A detail-minded individual who consistently delivers quality work
Open and adaptable to new responsibilities, different perspectives, ideas, and people
Understanding of various data management and reporting tools

Senior Manager, Sales Operations Resume Examples & Samples

Interacts with cross-functional groups to solve business and customer issues
Provides guidance and strategy on customer or order problems, and delivers solutions
Communicates regularly and effectively with leadership and team
Manages business level metrics, and establishes focus for operational teams
Drives coordination with cross segment functions
Provides overall leadership among sales support operation leaders and influences how others engage/interact with client set
Leads Six Sigma/LEAN (industry) activity
Leads Business Process
Improvement efforts
Typically 14+ years of relevant experience or equivalent combination of education and work experience
Typically requires 7+ years diversified leadership, planning, communication, organization and people motivation skill (or equivalent experience)

Mission Control Manager, Sales Operations Resume Examples & Samples

Primary focus is on balancing the supply and demand of headcount in GMS
Building a new function and process for accurate and efficient workforce planning
Cross-functional collaboration with partners across Finance, Recruiting, HR and Tech business leaders
Facilitate change management and escalation process with Finance partners for requested changes to headcount targets
Facilitate regular cross-functional meetings with stakeholders to ensure alignment on workforce targets, address problem areas, and collaborate on solutions. Be prepared for regular updates to leadership teams. Drive project plans (actions, owners, timelines) for related projects
Accountable for data integrity of cost centers, managers, talent profiles and team assignments within our systems (Workday, SalesForce)
Answer database questions and reconcile systems of record with stakeholders
Drive internal and external process improvements across multiple teams and functions
Interface with GMS Leaders, Finance, HR, and Recruiting for project requirements and scope
Proactively communicate any changes that would impact day-to-day success
8+ years problem-solving/data experience, or 6+ years with MBA/Master's degree
Experience investigating incorrect data patterns as well as addressing root cause fixes

Manager, Sales Operations Resume Examples & Samples

Strong working knowledge of our SAP MyQuotes Solution
Program Management / Project Management background; requirements solicitation, prioritization
Knowledge of Dell EMC Products – optional, highly useful
Knowledge of Dell EMC E2E process – optional, highly useful
Perform HR responsibilities as necessary; recruits and hires employees and contractors with the appropriate skill sets, and completes annual employee Performance appraisals
Interact with senior managers and executives to establish product go to market strategies and 12 – 24 month roadmap knowledge related to SAPMyQuotes new product introductions, enhancements, and break/fix activities
Responsible for establishing offer manager objectives and communicating short and long-term business goals, ensure that MyQuotes SSC Governance and Standards are in place and utilized
Provide guidance to subordinate employees involved in designing, developing and implementing MyQuotes SSC quoting solutions that are aligned with established polices and standards; also identifies and recommends changes to established practices and policies that affect subordinate employees
Maintain schedules and coordinate activities of the offer management group to support the priority communicated from the Product Business Units; monitor the completion of tasks within time and cost constraints and ensure that business requirements and functional needs are met
Prepare and present project proposals to users in functional areas and work with PMCT technical teams to analyze the impacts of proposals on other cross Dell EMC groups and helps to establish successful solution direction

Manager, Sales Operations Resume Examples & Samples

Understand and interpret the strategic goals of the Regional Business Unit and assist in formulating the National and Area Sales Business Plans
Give strategic financial direction to the Head of Field Sales and District Managers enabling them to prioritize customer strategy and strategically deploy resources appropriately within a given district or area
Accountable for the in-house design, delivery, and administration of the Sales Force Automation system
Strategically analyze and provide detailed information (data) of the territories, regions, areas, and national markets, customer types, current products and shorHerm product offerings and growth opportunities
Advise in developing and monitoring Incentive plans and respective performance attainment of goals to ensure implementation of strategies as they relate to plans
Strategically analyze and provide recommendations to the development of sales incentive programs
Accountable for all business systems integration among all areas including Sales Force Automation, Sample Accountability, SLN Validations, and Prescription data
Develop the National and Regional Budget allocations at all levels. Consistently maintain awareness to remain within budget and implement cost restrains as needed. Main contact for controlling functions of the business unit
Determine appropriate use and the critical information contained in the industry databases, strategically assisting sales management in the use and understanding of the information
Bachelors Degree with 10 years of pharmaceutical industry experience or Masters/MBA Degree with 8 years of pharmaceutical industry experience is required
A minimum of 3 years of managerial experience (sales/operational)
Must have excellent business acumen including analysis, critical reasoning, strategic thinking, account planning, data interpretation, and business problem solving ability
Must have the ability to derive critical information from various data sources
Must have the ability to develop and mentor other managers in a non-hierarchical manner
Must possess good product knowledge and marketplace awareness
Must possess good knowledge of Healthcare Management and Pharma Compliance
Must possess multi-tasking skills
Must possess and demonstrate a comprehensive knowledge of customer relations and product promotion
Must possess the managerial ability to effectively organize, communicate and direct people
Able to travel (20-30%)
An understanding of 3rd party systems/data (e.g. Symphony/IMS)

Senior Manager Sales Operations Resume Examples & Samples

Manages 2 or more FTEs
Coordinates and assists in sales forecasting, planning, and budgeting processes used within the sales organization
Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts; as needed, coordinates planning activities with other functions and stakeholders
Supports the equitable assignment of sales quotas and ensures quotas are optimally allocated to all sales channels and resources
Works closely with sales directors to inspect sales process quality and prioritize opportunities for improvement; assists sales management in understanding process bottlenecks and inconsistencies
Monitors the accurate and efficient distribution of sales reports and other intelligence essential to the sales organization
Recommends revisions to existing reports, or assists in the development of new reporting tools
Helps lead and implement enabling technologies, including CRM, to field sales teams
Monitors compliance with required standards for maintaining CRM data to optimize the effectiveness of technology investments
Provides input to training delivery, sales management, and sales support personnel
Provides input in the development and administration of sales incentive compensation programs
Builds peer support and strong internal relationships with other key management personnel
10 or more years in the sales field
3 or more years of management experience
Development and management of key customer relationships and partnerships, sales support and operations processes, and forecasting, along with evolving technologies and best practices
Advanced problem solving skills
Ability to manage and lead through change
Ability to drive results

Manager, Sales Operations Resume Examples & Samples

Managing the sales management system essential to sales force productivity and sales performance. This includes planning, reporting, sales process optimization, sales training and campaign/ sales program implementation
Overall productivity and effectiveness of the sales channels across SMB for US and Canada. He or she will work closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within SMB NA management system
This position would require less than 10% travel
5+ years experience in sales operations role specifically supporting inside sales
Experience enabling technology specifically CRM technology for sales
Experience in analyzing data for increased overall productivity of the inside sales team

Manager, Sales Operations Resume Examples & Samples

Provide coaching, direction and leadership support to team members to achieve partners, business and customer goals
Responsible for the oversight of the evaluation, validation, and maintenance of master data for customer master, territory master, surgeon master and Sales Rep/Manager tables’ alignments, hierarchy and relationship maintenance
Apply critical thought process to support territory realignment process in a multi-channel and multi-divisional business structure from a system perspective
Utilize third-party sources, to evaluate, validate and cleanse master data to ensure system-wide consistency across the divisions as well enforce enterprise-wide standards
Review Sales Rep/Surgeon corrections and coordinate with Accounts Receivable and field organization to ensure proper sales rep crediting and commission payments
Partners with data owners to design and develop workflows and processes/procedures within the Master Data Repository tool(s)
Analyze impact of future changes in the master data environments. Work to proactively foresee, plan and lead MDM enhancements, implementations, operations & support
Work closely with all levels of the organization including: educating the business on master data issues and opportunities, communicating the impact on complex integrated business processes, and establishing the master data quality metrics and targets
Work with the business unit representatives (finance, sales comp, etc.) and IS to set strategic master data direction that will enable strategy and to resolve issues with respect to master data and ensure master data aligns with overall business unit objectives
Identify and leverage opportunities to continually improve the data quality, processes and standards for master data

Manager Sales Operations Resume Examples & Samples

Key contact for sales operations support of Sample Management in compliance with PDMA guidelines and Sun policies
Marketing material (collateral) fulfilment and inventory control
Manage day to day requests from SUN Fleet plan participants and manage Fleet vendor
Ad hoc request related to supporting sales force effectiveness
Work closely with vendors to assure quality, costs effective and timely delivery of products/services to our branded sales teams
Interface with marketing, sales, compliance, human resource, finance, and business development to support the various business functions and manages partnership relationship with internal and external suppliers/customers

Manager, Sales Operations Resume Examples & Samples

Minimum Bachelor's Degree in applicable field required (i.e. Economics, Finance, Business)
Detail oriented to ensure high quality output
Experience working in a sales or account management environment
Familiar with tools like salesforce.com (CRM), NetSuite (Billing) and advanced excel

Senior Manager, Sales Operations Resume Examples & Samples

Pipeline development, quality & hygiene, and visibility
Quota setting and management
Sales process optimization
Sales program implementation,
Recruiting and selection of sales force talent
Ensuring the highest levels of data quality and adherence to data standards and standard process
Achieve segment sales goals
Achievement of strategic objectives defined by company management
Executive presence – needs to engage at a peer level with not only Geo and Regional sales executives but senior customer executives as well
Persuasive teaming – needs to drive results by collaboration at a senior level with executive peers. Demonstrable experience at this level
7+ years of work experience in sales operations, strategy/consulting and/or operations roles
Excellent analytical skills
Creativity, self-confidence, and flexibility

Senior Manager, Sales Operations Programs Resume Examples & Samples

Build strategic vision for Amazon Business Sales Operations Programs Management and planning platforms for new programs and and ensure design infrastructure and technology solutions are in-line and fully scalable with evolving business strategies
Leverage the platform and manage sales facing S&OP functions optimizing for sales
Communicating performance, articulating root-cause analysis and linking to specific improvement activities
Drive creation of quality initiatives, process change initiatives and other Lean initiatives to meet and exceed business plan
Provide strategic direction and implement strategic-planning process into Project requirements to drive sales attainment metrics for the business
Experience in B2B sales and operations
Experience managing demand and supply, project management, process improvement teams
A track record of successfully delivering results, starting up new services, and delivering projects on-time and within budget
Outstanding attention to detail; Exceptional problem solving & analytical skills
Strong verbal and written English language communication skills
Up to 10% travel required
Experience working in or with a complex organization
Exhibits excellent judgment
Has relentlessly high standards (is never satisfied with the status quo)
Is able to dive deep and is never out of touch with the details of the business or the technology
Has passion and convictions and the innate ability to inspire passion in others

100

Senior Program Manager, Sales Operations Resume Examples & Samples

Exposure to recruiting or performance management
Experience with Change Management
Organizational agility
Strong project and program management skills
5 +years of experience in leadership development, consulting, team effectiveness and coaching
Thorough understanding of business to business sales
Demonstrated experience in building and maintaining strong partnerships at various levels within the organization
Skilled in leadership and development coaching
Strong understanding of management/leadership development and adult learning theories and their practical applications
Strong executive presence with senior leaders and abilities to influence at all levels within an organization
Track record of success establishing strong internal, cross functional relationships
Demonstrated advanced knowledge of and experience with budget management, including experience with financial principles,
Equivalent experience in lieu of degree

101

Senior Manager, Sales Operations Resume Examples & Samples

Lead, coach and develop a cross-functional team on; Strategic Initiatives, Frontline Engagement, Business Planning , Channel Efficiencies
Co-lead strategic initiatives with CLT from inception through post-execution
Develop and facilitate channel strategy, anticipate problems, recommend strategic action to mitigate, and uncover new opportunities
Provide recommendations that lead to strategic initiatives based on market opportunities
Manage channel communication strategy and publication (i.e. presentations, events, communications, etc.)
Lead team to provide timely data and insights on channel performance, trends, and opportunities
Lead efforts to monitors costs and drive strategic initiatives that improve efficiency while reducing expense
5+ years of sales and sales operations experience
Strong business and project management, planning and organization, analysis, and execution skills -- resulting in track record of successful achievements
Ability to think strategically, formulate plans and articulate recommendations
Manager extensive cross-group coordination at all levels utilizing outstanding people skills
Opportunity management and a high sense of urgency to drive business outcomes
Demonstrated use of innovative yet analytical approaches to problem solving
Proven ability to develop and produce reports from existing systems and multiple sources, consolidate and analyze results, create comprehensive picture, and make/present informed recommendations
Excellent presentation and communication skills; ability to assimilate complex concepts and data
Basic computer skills and knowledge of common business applications (web browsers, Outlook, Excel, Word, and PowerPoint, etc.)

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