Sales Operations Administrator Resume Samples
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Sales Operations Administrator Resume Samples
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LC
L Cummerata
Laney
Cummerata
166 Marilie Ridges
Los Angeles
CA
+1 (555) 254 0268
166 Marilie Ridges
Los Angeles
CA
Phone
p
+1 (555) 254 0268
Experience
Experience
Chicago, IL
Sales Operations Administrator
Chicago, IL
Kerluke, Feeney and Gerhold
Chicago, IL
Sales Operations Administrator
- Lead the development of reporting tools and templates targeted at improving sales management decision making
- Assist with new sales hire onboarding and paperwork
- Collaborate with sales and service teams to continually improve processes and procedures to improve efficiency
- Team and personal development – You take time to drive your own development, whilst also encouraging team members and partners to do the same
- Provide assistance with National Sales Tradeshows to include product samples and coordination
- Assist Sales Team in a variety of administration duties, including coordination, documentation and commission calculation
- Develop analysis/ report and offer decision support
Los Angeles, CA
Sales & Operations Administrator
Los Angeles, CA
Gerlach Inc
Los Angeles, CA
Sales & Operations Administrator
- Perform daily cash reconciliation process for cash box maintained at the location’s City Desk
- Daily, edit and bill invoices related to 3rd party shipment billings
- Monitor and review the Eclipse Invoice Preview Queue for unbilled tickets at the branches in your market
- Daily, scan and close the manifest for all truck deliveries and issue any necessary discrepancy credits
- Assist in the returns goods process in your location by requesting and obtaining return good authorizations from suppliers, processing customer credits and vendor deductions for stock returns
- Monitor and review the Returns Good Queue in Eclipse for unprocessed transactions
- Support sales team by issuing customer credits for billing adjustments and credit and rebill scenarios along with other sales and project team support
present
Detroit, MI
Sales Operations Administrator, North Asia
Detroit, MI
Kessler Group
present
Detroit, MI
Sales Operations Administrator, North Asia
present
- Assisting members with simple queries and keep members details up-to-date
- You enjoy working with and helping clients
- New sales and renewals: managing salesforce and compiling materials (signed contracts, approvals) to be sent to Finance
- Keeping the dashboard file updated
- Keeping calendars/meeting invites folders updated
- Handling invoices (coding, PeopleSoft etc.) from suppliers (hotels, couriers, speakers)
- Chasing down signed renewals forms
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
DePaul University
Bachelor’s Degree in Business
Skills
Skills
- Strong understanding of Shipping Documents/Process. Ability to work across multiple departments; strong teamwork skills
- Working knowledge of computing systems and the ability to proficiently use to the company's ERP system (SAP)
- Ability to adapt quickly to a changing environment
- Ability to successfully balance multiple simultaneous demands & self-adjust to meet quick shifting priorities
- Customer orientation – strong service minded profile
- Solid understanding of basic accounting principles, fair credit practices, and collection regulations
- Demonstrate good time management skills with the ability to co-ordinate their efforts within a team
- Ability to communicate well within the International department as you advance your level of knowledge and execute at the highest service standards
- Strong organizational skills and ability to handle multiple priorities simultaneously
- Experience in using Microsoft Excel to track activity and create pivot tables to summarize the information
6 Sales Operations Administrator resume templates
Read our complete resume writing guides
1
Sales Operations Administrator Resume Examples & Samples
- Primarily this is an office management function that focuses solely on our department. You will be charged with ensuring we have a well presented and neat work space and that our assets and area is well maintained
- Four time a year we will be hosting Sales Conferences. You will be responsible for ensuring these run smoothly. Coordinating the attendance and arrival lists, hotel accommodation, and evening activities. You will be essentially planning this key business week. There is also a requirement to work across the various departments in the organization ensuring our needs are met
- As a key member of our team, you will be handling administration functions and follow up items by attending various departmental meetings and then summarizing key takeaways with work flow documents, resolutions, and key action plans. Key to this is also following up to ensure that all staff are on track within the agreed requirements
- As our International business continues to grow, you will be responsible for tracking and monitoring key indicators of our Fox Concept Retail. This will include ensuring we have various required information on file as well as tracking and reporting against monthly key performance indicators
- Supporting Sales and Marketing functions, you will be compiling, reporting, and planning travel and expenses. This will also be assisting the Finance and Operations Director with cost management
- There will be several areas where we will require you to project lead. This will include IT and Systems requirements from concept to completion, as well as other departmental requirements across the organization
- Working with the Legal team, you will track and report against our Anti-Counterfeiting efforts across International Territories. You will also advise regarding co-payment arrangements that are in place with multiple countries
- You will be establishing and leading our department's Scoreboard. This will track several key business functions
- You will work with each country to ensure our department has each Distributor's current business goals, Annual Business Plans, and Annual Marketing Plans on file
- You will also manage and maintain our department's generic e-mail address and enquiries from potential dealers, consumer feedback and fan mail
- As required, you will be trained across the different functions of the department. During busy times we will require you to be versatile in order to help work over flows as they arise
- College Degree or some form of tertiary education or course of study
- A high level or organization and management skills
- Ability to communicate well within the International department as you advance your level of knowledge and execute at the highest service standards
- Working knowledge of computing systems and the ability to proficiently use to the company's ERP system (SAP)
- Must have strong attention to detail and the ability to present in Microsoft PowerPoint and Excel as you convey your reports and updates to the International team
- Excellent communication skills are a must as you work as a key conduit of information to each of the Distributors you support within your sub-regional territory
- Highly driven and motivated as your key KPI is order fulfillment. It is your responsibility to maximize the International order file delivering in full and on time
- Must be able to work as part of a team and with a diverse group of people and projects across many different cultures and languages
- Previous work experience in action sports, apparel, or footwear markets
2
Sales Operations Administrator Resume Examples & Samples
- Collaborate with operations, fulfillment, and logistics teams to deliver products on-time and in-full
- Generate financial statements and reports detailing accounts receivable status with updated notes from each account
- Track and verify chargeback discrepancies and resolve clients’ billing issues
- Facilitate swift payment of invoices by sending bill reminders via e-mail and contacting directly by phone clients with outstanding accounts
- Connect with sales management and sales representatives daily to resolve any outstanding requests
- At time of each seasonal release, you would be responsible for ensuring each of your countries has placed their orders in full and on time. You would be checking to ensure they have met any predefined MOQ or ordering criteria as well as be responsible for all the sales order information
- At the end of each booking deadline, you will be responsible for analyzing the data and performance of the season and presenting this
- 2-3 years proven work experience in sales operations for a wholesale/distribution company
- Solid understanding of basic accounting principles, fair credit practices, and collection regulations
- Hands-on experience in operating spreadsheets in MS Office
- Bilingual in English and Spanish required. Ability to speak and write
- Ability to build relationships with customers and sales reps
- Letter of Credit experience preferred not required
- Strong understanding of Shipping Documents/Process. Ability to work across multiple departments; strong teamwork skills
- Strong communication skills and multicultural
3
Sales Operations Administrator Resume Examples & Samples
- Reviews and approves new sales orders for consistency with customer agreements
- Processes, acknowledges and scans customer agreements and cancellation notices
- Ensures timely communications and tracking of sales orders with the Orders/Entitlements teams
- Processes and approves requests for new MDM customer accounts and account record changes for sales teams
- Monitors expired contracts, purchase orders and upcoming cancellations
- Advises sales representatives and sales planners on AP services, sales policies and procedures
- Reviews rate changes and processes billing files and contract extensions to the billing department
- Coordinates with sales and other internal departments to resolve billing and payment issues
- Confirms customer rate and service history
- Assists with the monitoring of royalty and other variable-billed accounts
- Handles routine administrative inquiries/requests from sales reps, sales planners and customers; participates in special projects as requested
- Participates in testing of enhancements to Salesforce, MDM and COPS systems; assists with training of sales teams and other support staff
- Bachelor’s degree in business or related field and/or equivalent work experience in sales operations and sales support activities
- Detailed-oriented with good analytical and organizational skills
- Strong written and verbal skills with the ability to communicate business issues in a clear and concise manner
- Ability to multitask in prioritizing and meeting changing deadlines
- Good people skills with the ability interact effectively with sales, technology, operations and support teams on all levels
- Strong Microsoft Excel skills; proficient in Microsoft Word and Outlook
- Experience with Salesforce.com and SAP CRM a plus
4
Sales Operations Administrator With English Resume Examples & Samples
- Deal closing process validation – verifying that the data from the contracts (MSA, SOW, CR, etc.) is aligned to the financial models and that the appropriate approvals are taken from the correct Industry Group Leaders and SMEs
- SFDC deal closing process trainings – new user induction training / refresher training
- Language Skills: English - Fluent in written and spoken
- Good interpersonal and influencing skills
- Experience in supporting a team of people preferably within a sales environment
- Good verbal/written communication skills
- PC and IT literate
- Flexible to working extended working hours per business requirements
- Experience of Salesforce.com (Preferred)
- Training and/or sales experience (Preferred)
5
Sales Operations Administrator Resume Examples & Samples
- Working with Sales Managers to translate client requirements to the appropriate workflow and owning the request through to delivery
- Engagement of internal teams to deliver new client credentials or changes to existing client accounts
- Raising requests on behalf of clients for support or service from resolver groups
- Production of standard and bespoke client reports
- Managing monthly usage and manual invoice process, including invoice query, investigation and resolution processes
- Ability to handle inbound telephone calls
- Works to a high standard of performance at all times
- Works effectively as part of a team
- Follows company and departmental procedures at all times
- Understanding of the sales environment and inherent time pressures
- Understands the client management process and support that is required
- A good understanding of Equifax processes, products and services
- Has performed administrative support in a fast paced client management environment previously
6
Sales Operations Administrator Resume Examples & Samples
- Prior working experience in an administrative role
- IT literate and proficient in Microsoft Office, specifically Word, Excel and Outlook
- Strong communication with colleagues at all levels and showing empathy
- Good organisational skills and an ability to work to deadlines while managing a varied workload
7
Sales Operations Administrator Resume Examples & Samples
- Assist Sales Team in a variety of administration duties, including coordination, documentation and commission calculation
- Composes memos, transcribes notes, researches and creates presentations
- Develop analysis/ report and offer decision support
- Communicate with Card Members for logistics arrangement
- Liaise with relationship managers/ vendor/ marketing partner/ internal parties for collaboration and approvals
- Backing up team members’ role and responsibilities in their absence
- Strong analytical and problem solving skills with the ability to manage multiple assignments simultaneously
- Proficiency in MS Office - Excel, Powerpoint and preferably MS Access
- Independent, resourceful and able to communicate with people from all levels
8
Sales Operations Administrator Resume Examples & Samples
- Process quote requests from leads generated by North American Sales Reps, Customer Service, the Company website and online advertising campaigns
- Assist in annual audits of North American capital sales evaluation inventory
- Receive, evaluate, and answer sales force and customer sales issues, inquires, and correspondence to include, but not limited to product features, pricing, and shipping information
- Assist with Strategic Account pricing and administration
- Provide assistance with National Sales Tradeshows to include product samples and coordination
- Responsible for ordering business cards for the entire US Sales Force as needed
- Additional duties and special projects as required
- A minimum of four years’ experience in Sales Administration; preferably for a manufacturing or distribution company
- Excellent communication and interpersonal skills with demonstrated success in accuracy, organizational skills, and initiative
- The ability to work independently in a fast-paced environment
- Strong proficiency with MS Office, to include Access and Excel
- Familiar with Good Manufacturing Practices and FDA Guidelines
- Ability to travel up to twice a year
9
BMW Sales Operations Administrator Resume Examples & Samples
- Educated to GCSE level or above
- Previous experience in administrative roles including telephony based provision of customer service
- Be proficient in the use of MS Office products (predominately Word/Excel)
- Proven administrative skills with a meticulous attention to detail
- Strong organisational skills and including time management
10
Sales Operations Administrator Resume Examples & Samples
- General operational support for a regional Sales group within US-based, multi-national technology firm
- Processing sales orders
- Training Account Executives and Account Managers on approved processes and procedures
- Routing, recording, distribution, and E-Signing of Legal-approved contracts
- General administration of Salesforce.com including, but not limited to new Account Executive assignments as well a Territory re-distributions
- Providing ad hoc reports and data informatics
- Experience working with Salesforce.com or other large customer relationship tool
- Advanced Microsoft Office skills (must be highly adept with Outlook, Excel, and PowerPoint.)
- Previous experience in a Sales Operations or Customer Service role
11
Sales Operations Administrator Resume Examples & Samples
- Role 1 – General and Deal Support
- Quoting (CPQ) Support
- Process small Enterprise orders and support NAMs for internal account research
- Role 2 – Partner support
- Role 3 – OEM Support
- OEM small order processing
- OEM royalty/subscription reporting
- OEM opportunity validation
- Deep understanding of key drivers in order to inform management of opportunities and risks to the business
- Accurate and on time response essential for sales organizational effectiveness
- Contribution to business sales, profit, margins and strategic objectives
- Efficient use of technology support and training resources impacting the sales organization
- Strong co-ordination with global teams and finance function
- AMER, EMEA or APAC w/OEM
- Strong analytical skills with high level of numeracy
- Customer orientation – strong service minded profile
- Commercial and business acumen – good sales and overall business understanding
- Ability to work across culturally diverse environment
- Attention to detail and high levels of accuracy
- Bachelor’s degree in Business or related field
- Some sales and/or financial analysis experience
- Preferably one or more years of CRM experience – Salesforce.com a plus
- Ability to build effective working relationships with internal team members across multiple functions
- Ability to work extended hours during peak business times
- Commercial background in sales in business-to-business environment combined with financial background with experience in sales operations, analytics, planning and forecasting
- Software industry experience
- Good technical experience of CRM applications ie Salesforce.com
- Mobility – no travel required
- LI-AG
12
Sales Operations Administrator Resume Examples & Samples
- Manage general administrative duties such as auditing and submitting expense reports, creating purchase orders, making travel arrangements, etc
- Oversee all issues related to building lease and maintenance, copier/printer, phone system, etc
- Monitor and replenish office and kitchen supplies as needed
- Assist with new sales hire onboarding and paperwork
- Assist with office team building and recognition
- Compile confidential company correspondence
- Coordinate sales meetings, including site selection/contract negotiation, transportation, hotel attrition/cancellations, production of meeting materials, registration and on-site management
- Coordinate annual user group customer dinner(s); executive symposiums, etc
- Select and maintain inventory of customer appreciation promotional items
- Assist sales operations team with pricing proposals, contract processing, and RFP responses as needed
- Take initiative to respond to requests efficiently and competently in manager’s absence
- Position will have less than 10% travel
- Strong organizational skills and ability to handle multiple priorities simultaneously
- Exceptional oral and written communication
- Ability to communicate with senior executives
- Ability to adapt quickly to a changing environment
- Extensive MS Office software skills are required (Word, Powerpoint, Excel, Outlook)
- Experience with Salesforce strongly preferred
13
Sales Operations Administrator Resume Examples & Samples
- Be focal point for customer requests and day-to-day account activities in order to maintain and enhance customer relationships with Belux accounts
- Be owner of the quote to billing cycle
- Create quotations for Belux existing accounts and new logo/projects
- Prepare commercial orders for the Belux accounts on basis of the provided input
- Track and ensure entries of all commercial orders and follow up once Ready For Billing,
- Work with Billing and Accounts Receivable to resolve invoice, credit notes and payment issues on smaller accounts
- Support the account managers so they can maintain target and grow existing accounts
- Acts as advisor to customers and account teams on Quote-To-Bill process matters
- Maintain high standards of professionalism in line with Company policy
- Undertake any other tasks, which maybe required helping account managers
- Proactively propose improvements on the Quote-To-Bill-process
- Lead or take part in assigned improvement projects, UAT etc
14
Sales Operations Administrator Resume Examples & Samples
- Responsible for all order booking activities to and ensures or orders are processed in accordance with customer and business requirements. Manages the collection of all paperwork and ensures that all approvals are submitted, current and correct contract data is included and that all basic revenue recognition guidelines are met
- Acts as liaison between sales, business operations and GBS to ensure all orders are booked, billed, invoiced and shipped correctly. Facilitates communications with other field organizations when necessary
- Assists with sales management to ensure forecast and territory management accuracy. Researches and reports discrepancies in sales figures and communicates with sales teams to update information accordingly
- Assists with territory assignment governance activities including; hierarchy changes, new hire support, opportunity reassignment
- May participate in District level sales manager meetings and conference calls. Prepares presentations for sales meetings and Quarterly Business Review meetings
- Helps train new and existing sales personnel on all order management systems and processes
- May provide subject matter expertise on more complex deals including ELA's, leases, involving multiple countries and/or business units
15
Field Sales Operations Administrator Resume Examples & Samples
- Quote generation and Field Sales support required to internalize requirements and generate product quotations
- Utilize SalesForce.Com to support field sales in managing pipelines of sales opportunities. Includes forecasting, opportunity management, contract management, and other activities managed in this application
- Includes interaction with customers, sales finance, field order management, and other internal Cadence personnel as required
- Maintenance Quote Coordination (where applicable)
- Management of customer software licenses and debugging problems
- Assistance in internal operations issues
- Management of customer temporary licenses and supporting documentation
- Management of customer non-disclosure agreements
- Scheduling, management, and coordination of customer meetings including headquarters based events
- Prospecting/cold calling
- Demand creation event support
- Event and Campaign demand creation/tracking
- Customer organizational Identification and org chart development
- Customer meeting scheduling
- Account research and analysis
- Coordination of training events
16
Sales Operations Administrator Resume Examples & Samples
- Provides customer service and support to the Project Teams and Departments
- Creates and manages individual and department profiles
- Maintains naming conventions and documents best practices
- Works with teams to build out templates, teams and forms
- Adds new users/folders by request, archives old data and maintain user list
- Will kick off and manage certain projects
- Develops communication plan for system enhancements
17
Sales Operations Administrator Resume Examples & Samples
- Several years of experience in an administative supporting role like customer support, order entry and/or order processing
- Experienced and competent user of SAP
- Willing to work with various software systems
- Evidence of working with a high level of accuracy and paying close attention to detail
18
Sales & Operations Administrator Resume Examples & Samples
- Perform daily cash reconciliation process for cash box maintained at the location’s City Desk
- Daily, edit and bill invoices related to 3rd party shipment billings
- Monitor and review the Eclipse Invoice Preview Queue for unbilled tickets at the branches in your market
- Daily, scan and close the manifest for all truck deliveries and issue any necessary discrepancy credits
- Assist in the returns goods process in your location by requesting and obtaining return good authorizations from suppliers, processing customer credits and vendor deductions for stock returns
- Monitor and review the Returns Good Queue in Eclipse for unprocessed transactions
- Support sales team by issuing customer credits for billing adjustments and credit and rebill scenarios along with other sales and project team support
- Run system reports for related to sales activity and behaviors when requested
- Coordinate promotional events for customers and associates
- Greet visitors and handle incoming calls on console and redirect calls as appropriate
19
Sales Operations Administrator Resume Examples & Samples
- Coordinate sales processes, such as pipeline management, budgeting, and forecasting for all sales channels
- Review existing sales processes and identify opportunities for improvement
- Lead the development of reporting tools and templates targeted at improving sales management decision making
- Assist sales management with making informed data driven decisions to effectively administer the sales program such as territory sizing analysis, quota assignment, and sales compensation administration
- Coordinate onboarding and off-boarding tasks such as data reconciliation, IT request creation, equipment procurement and overall HR coordination and logistics
- Place and execute periodic field sales training webinars
- Bachelor’s Degree in Sales, Business Administration, Marketing or related field; or equivalent combination of education and experience
- 3-5 years profession experience in a Sales or related role such as Operations and/or Marketing
- Proficient with MS Office suite of tool, especially PowerPoint and Excel
- Ability to work with minimal supervision/direction
- Knowledge of CRM tool(s) such as Salesforce.com is a plus
20
Sales Operations Administrator Resume Examples & Samples
- The candidate must be able to demonstrate their ability to apply a methodical approach to problem solving
- A track record of accurately recording information including conducting checks to ensure the integrity of the data
- Experience in using Microsoft Excel to track activity and create pivot tables to summarize the information
- Provide clear written and verbal communication
- Show the ability to learn new computer software programs
- Demonstrate good time management skills with the ability to co-ordinate their efforts within a team
- Knowledge and use of a CRM system would be preferable – ideally Salesforce.com – along with experience in a sales admin role
- Experience of producing management information reports
- Use of Excel including VLOOKUP
21
Sales Operations Administrator Resume Examples & Samples
- Manage tender requests by gathering all necessary information through liaising with customers and sales managers which will include data cleansing and portfolio validation, to create an initial contract offer
- Work closely with the sales teams to process renewal offers and offer support in trouble-shooting systems deemed key to sales
- Creation of an initial credit check for all potential businesses
- Creation of prices by populating pricing tools with customer information and uploading on to internal systems resulting in bespoke contract offer
- Liaising with internal teams including pricing, complex products and contract live when required in order to complete tenders and projects efficiently
- Ensuring that each tender is monitored and progressed efficiently through the stages of the sales support journey
22
Sales Operations Administrator, North Asia Resume Examples & Samples
- Sales operations including contract processing and billing
- Account servicing and member relations
- Event planning and logistics
- General administrative support in both Japanese and English
- Renewals: preparing and sending renewal letters
- Chasing down signed renewals forms
- Arrangement of client meetings for sales/editorial directors
- New sales and renewals: managing salesforce and compiling materials (signed contracts, approvals) to be sent to Finance
- Assisting members with simple queries and keep members details up-to-date
- Liaising with The Economist magazine unit on all subscription matters
- Handling invoices (coding, PeopleSoft etc.) from suppliers (hotels, couriers, speakers)
- Sending welcome e-packs to new members
- Updating meeting Cost Sheet on a monthly basis
- Keeping calendars/meeting invites folders updated
- Keeping the dashboard file updated
- Compiling (and update every month) the respective city membership list
- 2-4 years in a customer facing admin, event planning or project coordination role
- Native Japanese language skills, and fluency in English
23
Sales Operations Administrator Resume Examples & Samples
- Support key metrics tracking for the sales and services organization
- Record account related activity in appropriate internal systems
- Maintain sales and service resources, as needed (Outlook distribution lists, SharePoint sites, contract management, pricing lists)
- Ability to organize and consolidate information from multiple systems and reports for analysis
- Manage daily account and customer maintenance, as required
- Collaborate with sales and service teams to continually improve processes and procedures to improve efficiency
- Develop and maintain relationships with enabling functions (Finance, Operations, VC, IT, HR) to facilitate effective collaboration and execution of organizational objectives
- Up to 10% travel required to support team meetings and relationship building/partnering across functions
- Associate degree or equivalent experience
- Demonstrated ability to work unsupervised and manage time and multiple priorities effectively
- Advanced computer skills including Excel, Word, Powerpoint, CRM applications
24
Sales Operations Administrator Resume Examples & Samples
- Managing customer purchase orders including stock allocation and basic purchasing functions in our ERP system (Oracle)
- Receipting and allocation of non-inventory items
- Providing customer support via phone calls and email
- Provide accurate and timely statistical reports for monthly and quarterly meetings
- Proven experience in a similar role
- Intermediate computer skills – Oracle experience an advantage
- Good written and verbal communication
- Ability to work in a highly structured and organized manner
- Excellent time management skills and ability deliver under pressure