Manager, Sales Support Resume Samples

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N Veum

Nikki

Veum

265 Jo Freeway

Phoenix

+1 (555) 803 1281

265 Jo Freeway

Phoenix

Phone

p +1 (555) 803 1281

Experience Experience

Boston, MA

Manager Sales Support

Boston, MA

Emard, Jakubowski and Brekke

Boston, MA

Manager Sales Support

Responsible for maintaining, updating and distributing a domestic partnership grid to a wide-range of employees
Manage and update existing training materials and training sites with support from the leadership team
Strategize with the team to deliver on growing revenue with clients and assist in acquiring new clients
Advocating professional client service standards
Liaison between Business Development and student for existing student issues
Assist with specific tasks outlined for new hire onboarding
Maintain and upload marketing requests for collateral in the Print on Demand system

Los Angeles, CA

Manager, Sales Support

Los Angeles, CA

Bode, West and Crist

Los Angeles, CA

Manager, Sales Support

Event Management
Work directly with field sales/support staff and dealer personnel to maximize all product opportunities
Managing a team 12+ Sales Coordinators (direct reports) that provide compliance and cooperative marketing support, organization of client meetings/small events, request and fulfillment of marketing materials, budget management and administrative duties for two to three territory sales teams. The Manager is responsible for overall employee development and coaching including goal setting, career progression and succession planning
Oversight, development, execution, tracking and monitoring of RBC GAM’s sales practice guidelines, procedures and tools as it relates to NI 81-105. This component of the job is industry regulated
Lead and manage the day-to-day operations of the Sales Coordinator team
Deliver strategic and tactical activities related to the development, implementation, and on-going maintenance of automotive training programs
Oversight of office activities including office review audits, record retention, ordering office supplies and building management activities

present

Houston, TX

Contact Center Manager, Sales Support

Houston, TX

Swaniawski, Gerhold and Blick

present

Houston, TX

Contact Center Manager, Sales Support

present

Establishing metrics and methods for measuring and guaranteeing results and corrective actions
Delivering results against productivity metrics and customer satisfaction and quality measurements
Prepare, organize and present analysis of product, process, place or people issues, as reported by Guests, for discussion in periodic meetings with Store Operations and other internal business partners
Managing both ecommerce and brick/mortar customer service teams responsible for sales, support and resolutions
Manage team performance to established goals for quality and efficiency; ensure contact and ticket quality evaluations are executed on a timely basis and the team is fully calibrated
Managing assigned budget, headcount, salaries, and overtime
Remain abreast of developments in the contact center/software/hardware support field by pursuing a program of self-development, participating in professional organizations, interacting with peers, reviewing pertinent literature, etc

Education Education

Bachelor’s Degree in Business Administration

Northwestern University

Bachelor’s Degree in Business Administration

Skills Skills

Highly proficient in MS Office tools, including Excel, Word, PowerPoint and Outlook
Excellent organizational skills and detailed-oriented
Proficiency in Microsoft Office applications
Demonstrated ability to partner with internal stakeholders to achieve mutually beneficial solutions
Ability to apply critical thinking to solve complex problems
Ability to make sound and timely decisions
History of success in areas requiring attention to quality and accuracy
Ability to lead and develop a team
Adaptability (task and style)
Excellent verbal and written communications skills

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15 Manager, Sales Support resume templates

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Senior Manager, Sales Support Resume Examples & Samples

People Management Support a team of Retail Channel Specialists
Account/Performance Management and Channel Support Analyse results at channel and store level and identify opportunities to improve sales effectiveness through process and systems enhancements
Manage POD efficiencies
Manage escalations and inquiries
Channel Execution Execute Marketing campaigns nationally through all retail channels
A proven leader who is committed to grow and develop high performance teams
A team player, with the ability to partner with multiple stakeholders and a strong track record of driving performance improvements across a team of direct reports
Knowledgeable on all BRS products (TV, home phone and Internet)
Comfortable and well-versed working with spreadsheets, manipulating and analysing data and presenting recommendations to senior leaders/executives
Bilingual (French / English) is a requirement only if the candidate is located in Montreal

Senior Manager, Sales Support Resume Examples & Samples

Grow household revenue
Create and deliver sales hype and incentive programs for inbound & outbound sales teams
Complete ongoing analysis on channel performance and drive meaningful actions that improve results
Collect real feedback that helps move the business forward, by having presence in the channel
Be an active participant in the marketing process to ensure campaign strategies and priorities can be delivered within existing channel capabilities
Execute the marketing programs and strategies into the sales channels through creation of sales training & collateral and delivery of sales events
Manage outbound telemarketing vendor program and oversee the vendor relationship and performance
University degree in a relevant discipline (i.e. Marketing, Business or Finance)
Superior analytical skills and comfortable with managing data
Sound analytical, problem solving and decision making skills
In-depth knowledge of Excel and proficient in MS Office applications

Manager Sales Support Barbados Resume Examples & Samples

Ownership for the resolution of and implement corrective action for Client Irritants maintaining the Problem Resolution Tracker
Focus with team to deliver the client experience commitments within the SLA and develops and maintains relationships with service partners to identify business opportunities and referrals
Monitor customer queries, issues and requests, identify trends and opportunities to improve and enhance operational efficiencies
Introduce and monitor tripod relationship management meetings to support greater collaboration
Act as the SME for new account opening and related documentation/authorizations (monitors standards and turn-around times)
Provides ongoing coaching to ARMs and Business Support group encouraging high performance, employee capability and engagement through focused routines
Provide ARM Coaching around the Six-Step Sales Process reinforcing the importance of the Client Relationship Plan (CRP), outlining next steps to client and advising of updates at every stage of the process as well as identifying solutions on day to day banking options (Net Bank, SMS, Telephone Banking, POS, ATM, Fas Deposit etc)
Apply consistent and effective Performance Management practices by clearly communicating expectations on goals and behaviours and commit to regular meetings for feedback and discussion and progression of Personal Action and Development Plans
Proactively identify opportunities for learning and development for the team
Promote the use of First Research with Associate Relationship Managers (ARM’s) to gaining a better understanding of the client’s industry
Support new employees through a detailed on boarding plan sharing job training techniques and practices and ongoing coaching and training for business processes and systems to enable employees ability to service the client accurately and efficiently
BSc in Business, Finance, Banking or equivalent qualification
Minimum 5 to 8 years experience in banking environment
Good knowledge of commercial/business banking would be an asset
Strong observational coaching and people development and mentoring skills
Ability to apply critical thinking, creativity and innovative methods to problem solving
Strong conceptual & strategic thinking
Negotiation skills and ability to develop alliances
Excellent judgment
Change agent with a proven capacity own major initiatives
Business origination, articulate and advocate for the ideals of the organization
Financial, operational and customer relationship management

Manager, Sales Support Resume Examples & Samples

Lead the design of simple solutions in networking, telephony and unified communications for customers from different markets
Act as a collaborator for his colleagues for complex solutions
Talk to customers and identify their needs in order to convert them into viable solutions
Work closely with other teams to build proposals
Obtain relevant information from the manufacturers
Prepare and submit proposals to customers
Initiate the ordering process with delivery teams
Technological background
Good knowledge in networking, IP telephony and videoconference
Analytical, problem-solving and negotiation skills
Self-starter, ability to work independently or within a team environment to achieve business goals and objectives
Excellent oral communication, listening and written skills
Ability to demonstrate leadership
Experience with products from manufacturers such as Cisco and Avaya

Manager, Sales Support Resume Examples & Samples

Managing a team 12+ Sales Coordinators (direct reports) that provide compliance and cooperative marketing support, organization of client meetings/small events, request and fulfillment of marketing materials, budget management and administrative duties for two to three territory sales teams. The Manager is responsible for overall employee development and coaching including goal setting, career progression and succession planning
Developing, documenting, and managing RBC GAM’s practices, procedures and tools to ensure compliance with industry guidelines (NI 81-105). The Manager is accountable for development, execution, tracking and monitoring of RBC GAM’s sales practice guidelines, procedures, tools budget as it relates to NI 81-105 and working with RBC GAM Compliance for oversight
Developing and executing plans and initiatives that aligns with the overall business strategy with the underlying philosophy of continuous improvement as it relates to divisional processes and procedures
Lead and manage the day-to-day operations of the Sales Coordinator team
Oversight, development, execution, tracking and monitoring of RBC GAM’s sales practice guidelines, procedures and tools as it relates to NI 81-105. This component of the job is industry regulated
Develop and execute an overall Sales Support business plan that supports the strategic direction of the Advisor Channel Sales division

Manager, Sales Support Resume Examples & Samples

60% Operational Management
Provide direct supervision to both the NOAM Sales Support and CAP sales support teams
Act as liaison to all internal departments for Sales Support related queries
Partner with internal departments to identify and develop streamlined processes
Promote a customer first culture
Consistently adhere to and administer company policies and procedures
Drive teams to meet highest quality standards in dealing with CAPs, CATCs, customers and candidates
25% Team Management
Ensure appropriate staffing levels to maintain service levels while meeting budgetary and quality objectives
Conduct annual performance reviews for leadership team and ensure timely completion of review process for all managed staff
Develop individual development plans and goals for all team members
Facilitate the cascading of goals throughout the sales support organization
Promote effective communication among team members, customers, other Certiport departments
10% Workflow Design and Improvements
Contribute to the development of and implementation of workflow improvements
Make recommendations for process changes as needed to make service more efficient or improve quality. Work with all impacted teams to deliver cooperative solutions *. *
A minimum of 5 years experience in a service industry dealing with a large and diverse customer base
A minimum of 5 years of supervisory experience
A minimum of 5 years selling in computer related field
Working knowledge of customer-based systems
Demonstrated ability to partner with internal stakeholders to achieve mutually beneficial solutions
Ability to apply critical thinking to solve complex problems
Ability to make sound and timely decisions
History of success in areas requiring attention to quality and accuracy
Effective at setting and establishing priorities

Manager, Sales Support Resume Examples & Samples

College degree in Business Administration or other equivalent combination of experience and education
Customer focus: understands customers’ business needs. Keeps the customer apprised of the situation by reviewing his original expectations, his concerns and steps taken to ensure success
Excellent communication skills: Ability to build strong partnership with different stakeholders at all management levels
Strong leadership: Ability to influence others and build credibility
Excellent problem-solving and decision-making abilities: Ability to make quality decisions quickly (especially in situations where stress levels are high)
Demonstrated long term strategic thinking, highly solutions oriented and outcomes driven
Comfortable to work in a fast paced environment with multiple priorities and rapid changes
Ability to work with all levels of the organization and to exert influence without direct control
Adapts easily to a constantly changing environment and is able to manage its inherent activities
Able to accomplish work with minimum supervision: self-starter, eager to get going
Strong interpersonal, negotiation, communication and time management and prioritization skills: ability to set priorities, meet deadlines and find ways to continually improve the daily activities of the district
Strong team player and demonstrated ability to work with a broad set of individuals
Strong project management skills and/or program management experience
3 to 5 years of experience at Bell
3-5 plus years leadership experience
Familiarity with the full range of Bell Canada products and solutions (outright sale, ICT, IP, etc.)
Previous exposure and understanding of BBM’s processes & governance
Understanding of contracting practices, contract requirements and review processes
Strong understanding and experience with change management principles

Manager Sales Support Resume Examples & Samples

Instill your team with a dedication to putting clients first by advocating professional client service standards and acting as leader and ambassador of the client experience
Guide your team to assist in the development and delivery of a coordinated client contact strategy through collaboration with the other members of the CFS relationship team
Respect client’s time and take responsibility for issues when client problems are escalated. Engage appropriate partners when necessary to resolve the problems
Personally create and support a network of internal and external partners to enhance partnering and collaboration
Attend and participate in all Regional Commercial Leadership meetings
Coach team to share responsibility with Commercial Account Managers for robust client relationships built upon strong contact management routines
Work with the team of Associates and in collaboration with colleagues in National Office and the Region to successfully implement the Commercial Client Servicing Model in SW Ontario Region
Ensure AAM Team is supported to deliver on growing revenue with clients and assist in acquiring new clients
Strategize with AAM about potential opportunities, leveraging discovery techniques, on-boarding training and Business Service Reviews
Provide coaching to enable delivery of the RBC advice promise, matching solutions to client needs
Develop and coach on sales and market plan for the team to support the overall Business unit goals and adjust activities as required
Conduct effective sales management routines tailored to bring value to each team member, while maintaining a forward looking view. Focus on key behaviors and activities to move sales or referral opportunities forward and close business
Coach team members to maximize the use of technology to follow through on all client strategies, sales activities and opportunities, as well as, to build corporate memory and enable the continuity of client servicing
Proven sales leadership skills, including previous people management experience within the financial services industry is preferred
Commercial Banking experience in an Account Management or Associate role would be of benefit
Knowledge of business banking products, services and delivery/fulfillment channels would be an asset
Ability to develop and maintain strong networks
Ability to grow the business while effectively controlling expenses
Demonstrated ability to grow the business through effective partnering activities
Strong business and organizational knowledge, planning and implementing capabilities with a knowledge/experience across Commercial Financial Services within region supported, including sales and account management, direct sales, and operational expertise
Ability to impact and influence sales leaders, sales people and partners
Demonstrated PC literacy, including Microsoft Office
Demonstrated commitment to ongoing learning

Manager Sales Support Resume Examples & Samples

Lead or manage adoption and phased rollout of Sales processes and CRM tool across LAC regions to improve sales effectiveness and productivity
Integrate Visa’s sales methodology for account planning, reviews, and deal reviews to support the sales objectives for the region
Drive consistent adoption of Visa’s sales methodology and processes for all accounts and deals across the region
Measure sales force productivity through implementation of methodology/CRM tool
Help build business case to secure any additional funding commitment needed for system integration, application development, and tools
Position the CRM platform as the official source of client information across the company
Identify and assess relevant platform improvements such as single-sign-on, mobile adoption, and Chatter for phased introduction
Document missing information / gaps in tool and suggest potential solutions
Share best practices with Client User groups on a quarterly basis in concert with Corp Communications
Pilot and test roll-out of phases of the tool across regions on a staggered basis by relevant customer segment based on a needs assessment
Reporting and analytics background using big data tools such as Tableau or other microstrategy tools to analyze trends, sales results, sales pipelines, and forecast accuracy
Background in salesforce.com platform, preferably with administrative training and certification (non-developer), and understanding and use of varied App Exchange productivity tools for contract management and compensation
Excellent interpersonal skills, strong verbal and written communications skills, capable of developing well-structured communications and presentations to large audiences
Strong academic credentials, with an advanced degree preferred
8-10 years of progressively responsible business experience with specific experience in sales, and sales operations
Experience with process re-engineering and implementations preferred
Ability to prioritize and balance expectations and requests from several stakeholders
Capable of working under pressure with several simultaneous demands and tight deadlines
High quality control standards to ensure excellence of reports/presentations produced
Ethical person who knows how to handle confidential information
Judgment and criteria to set expectations
Ownership and accountability are expected from this individual
Creative and resourceful
Self-motivated, dynamic individual with ability to work under pressure and deadlines
Customer Service Oriented
Strong Team player

Manager, Sales Support Resume Examples & Samples

Ability to provide insight and recommendations in core areas such as Quality, Feedback, Measurement and Data Sources
Ensure that the agent incentive program is accurately and fairly administered by partner organization
Develops appropriate metrics to assess business performance. Approve goal/threshold setting from partners
Proactively establish relationships in order to influence opportunities, processes and/or outcomes
Identifies key business opportunities and challenges and provide recommendations to the operation based on that insight
Stays current on business issues, industry trends, and technological advances
Minimum 6 years experience in strategic or analytically related positions
Proven Operational skills/understanding
Proven ability to operate in a matrix environment
Ability to lead and coach team members in a diverse team
Provides challenging work assignments and developmental opportunities
Addresses performance issues and takes appropriate action
Recognizes and rewards the achievements of others
Strengthens others through mentoring and feedback
Proficient in all Microsoft products such as Excel, PowerPoint, Word, Outlook
Knowledge and understanding of Disney culture and operations
Knowledge and familiarity with Call Center environments
Proven Consulting experience
Minimum 4 years leadership experience
Bachelors Degree and/or equivalent Experience

Manager, Sales Support Resume Examples & Samples

Ensure internal system data integrity
Respond to a high volume of verbal and written internal and external customer communications
Generate and manipulate a variety of Web based and Excel reports and ensure data integrity on all internal systems/databases
Coordinate customer requests either by personally fulfilling or working with appropriate operational department to ensure that the customer's need is met within an appropriate timeframe
Train customers on available technologies and resources, identify customer data needs, set up reports and provide access for the customer to self serve on data requests as appropriate
Support the sales teams with various reporting such as pipeline tracking and monthly sales metrics
Set up new customer contractual rates and customer parameters, and follow-up on any missing information (e.g., billing level information, customer contact information)
Minimum of 2 years of experience in a sales support or customer service role
Bachelor's degree in business or business-related discipline
Business-to-business environment in a customer service role

Manager Sales Support Resume Examples & Samples

Manage staff & direct reports including training on new procedures, analyze performances to proactively develop, and implement strategies to improve the quality of service and productivity
Must have extensive knowledge of SAP and all interfacing systems as well as downstream processes. Run and analyze reports including SAP queries, phone management queries and service observance tools, as well as departmental productivity and metrics reports and react accordingly
Work closely with the Director, Sales Support, divisional business units, supply chain, sales representatives and per diems, and Pre-K through Grade 12 customers. Responsible for recommending system enhancements, new functionality and testing as required
Communicate with the sales representatives and regional vice presidents to problem solve, troubleshoot, facilitate, and coordinate sales related activities
Manage and oversee the department processes including sales quotations, orders, credits, order adjustments and returns in SAP. Communicate backorders, substitutions, pricing and product compatibility to customers, the divisional business offices, outside sales force, contract departments, credit department, and supply chain
Review monthly expense reports, cost center budget compared to annual budget and forecasts
Recruit and participate in hiring Supervisor, Sales Support positions. Conduct performance reviews for direct reports and recommends personnel actions for both exempt and non-exempt personnel
Develop policies and procedures to meet business needs and ensure that they are being followed
Perform other personnel functions in accordance with company policy and legal requirements
This role is located in Austin TX

Manager Sales Support Resume Examples & Samples

Interview and recruit new members of the Consultant Sales Support team, including determining appropriate compensation levels with input from Human Resources
Create an effective workforce and recruitment demand plan for the Consultant Sales Support team to ensure that current and future business requirements can be met. Plans should be revised at least twice a year
Review and update the Business Unit’s organisation structure and the Consultant Sales Support role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member
Motivate to and obtain approval from the National Manager Sales Support for any additional headcount/capacity required for the team
Address poor performance of any team member through the formal Performance Accelerator Programme (PAP) and ensure that continued poor performance is appropriately dealt with
Ensure that processes, control requirements and risk management frameworks that impact the area are documented and understood by all members of the team
Ensure that the team understands all compliance requirements and call for the area's Compliance Officer to conduct briefing sessions if gaps are identified
Ensure that the Business Continuity Tool is updated regularly and signed off annually in consultation with the BCM Co-ordinator. Ensure that the BCM Plan for the Business Unit is tested as required and corrective actions executed
Ensure that the Business Unit has a Health and Safety Rep, Fire Warden and Evacuation rep
Manage the levels of performance and service standards that need to be achieved with senior management and subordinates by translating the Business Unit’s strategy into achievable objectives and contracting these through the Performance Development process for the team of Consultants Sales Support
Ensure the Business Unit's adherence to Absa's procedures and controls, such as: the credit risk policy, Financial Intelligence Centre Act (FICA) and the like by monitoring and controlling the relevant business processes for the unit
Driving operational risk and compliance such as Financial Intelligence Centre Act, National Credit Act, Information Security, Sarbanes Oxley, Financial Advisors & Intermediaries Act, the Financial Services Charter (FSC) and Sanctions amongst others to ensure that all audit requirement standards are met within the Region
Develop and maintain relationships with immediate peers and key stakeholders (including the Relationship Teams, Credit Sanctioners, Customer Service Centre, Risk Departments, and Segment) to ensure that the Consultant Sales Support team is able to deliver exceptional performance and to continually market the customer value proposition (CVP)
Manage and co-ordinate the collation and provision of Management Information as required (which should be automated as far as possible)
Manage both internal and external projects(s) impacting the Operational Banker team to ensure achievement of objectives within agreed timescales and budgetary constraints
Coordinate the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum efficiency and to maximise value for money
Allocate resources between different functions or portfolios e.g. reallocating headcount or budgets, but within overall approved resources for the year
Agree and manage service offerings and SLAs with internal customers (agree annually and measure on a monthly basis)
Legislative Knowledge
Must be able to demonstrate knowledge and insight of the FAIS/FIC and POCA legislation in order to be able to realize implications thereof on personal and organizational liability
Must have knowledge of Commercial ABF solutions in order to better address requests and support the consultant and Business Analyst in the MFS environment
Must be able to demonstrate knowledge and insight of AVAF and Absa credit policy in order to assure maintenance of ABSA / ACBB/CAF standards
A relevant NQF5 qualification

Contact Center Manager, Sales Support Resume Examples & Samples

Provide leadership and direction to team members to ensure attainment of departmental goals and objectives
Manage team performance to established goals for quality and efficiency; ensure contact and ticket quality evaluations are executed on a timely basis and the team is fully calibrated
Ensure the timely and appropriate resolution of Guest inquiries and issues; liaise directly with other departments as required to resolve Guest issues
Prepare, organize and present analysis of product, process, place or people issues, as reported by Guests, for discussion in periodic meetings with Store Operations and other internal business partners
Implement methodologies to improve first call resolution rate
Serve as Subject Matter Expert and escalation point to personnel in the Guest Service department
Create an environment that attracts and retains talent through employee development, engagement and regular performance feedback
Establish a communications process with Guest Service staff, facilitating consistency and operational stability
Proactively seek opportunities to rationalize department and store operations resources by enabling the front line to handle additional functions
Participate in the preparation and management of annual departmental budget, overseeing and ensuring compliance with the assigned headcount and overtime budgets
Remain abreast of developments in the contact center/software/hardware support field by pursuing a program of self-development, participating in professional organizations, interacting with peers, reviewing pertinent literature, etc
Complete various daily, monthly or weekly reporting and executive presentations as required
Occasional travel as needed
10+ years of call center experience including 5+ years call center experience in a leadership role with demonstrated proficiency in
Establishing metrics and methods for measuring and guaranteeing results and corrective actions
Delivering results against productivity metrics and customer satisfaction and quality measurements
Managing both ecommerce and brick/mortar customer service teams responsible for sales, support and resolutions
Managing assigned budget, headcount, salaries, and overtime

Manager Sales Support Resume Examples & Samples

Manage changes to client facing contracts with the legal department
Manage vendor invoices
Manage part-time employee invoices
Update basic trainings and job aid’s based on changes to process
Support specific tasks for conference logistics, catering, events support
Maintain and upload marketing requests for collateral in the Print on Demand system
Ensure that all collateral is reviewed and updated in a timely basis
Manage and update existing training materials and training sites with support from the leadership team
Package and communicate supplemental trainings from cross-functional departments to team
Assist with specific tasks outlined for new hire onboarding
Manage and communicate partner tuition reduction’s
Liaison between Business Development and student for existing student issues
Support weekly team Newsletter
Responsible for maintaining, updating and distributing a domestic partnership grid to a wide-range of employees
Serve as a liaison between the articulations manager and the Walden Field Recruitment Team in order to keep the team updated on the progress of partner/articulation agreements
Must have ability to communicate effectively with a wide range of stakeholders, grasp differing viewpoints clearly, and gain collaboration to plan, implement, and support audience and partnership specific initiatives
Must thrive in a fast-paced, constantly changing environment with tight deadlines and multiple priorities
Experience supporting a sales team preferred
Bachelor's degree required with 3+ years of related sales support/support/product management experience
Expert skills in Microsoft Office (Word, Excel, PowerPoint, and Visio)
Skills in planning, organizing, and project management
Willingness to take on new responsibilities and opportunities with enthusiasm
Strong change management and negotiation skills with the ability to work within a matrixed organization
Ability to solve problems at scale
Experience in dealing and handling sensitive information
Ability to work with leadership to prioritize responsibilities
Ability to coordinate and lead meetings with a set agenda in a professional and organized manner

Team Manager Sales Support Resume Examples & Samples

Ability to lead frontline, virtual workforce
Strong customer service, problem solving, issue resolution and communication skills
Building collaborative relationships with Sales, Operations, Equipment Supply Chain and Field Service Network staff
Knowledge of NFSOP sales organization, equipment supply chain, full service vending and order management processes and systems
Ability to set metrics/goals and help organization reach performance targets; use metrics dashboards to drive performance
People management and development
Sense of urgency to provide customer service
Ability to provide high level of customer service to our client groups
3 years Customer facing role
1 year people leadership experience

Project Manager, Sales Support Resume Examples & Samples

Min Engineering Degree in Electrical, Hydraulics and/or Automation
Min of 5 years’ experience of material handling, system, particularly in Palm Oil Industry. Knowledge on MFGPro will be added advantage
Excellent knowledge of Microsoft Office applications and AutoCad skillset
Good conflict management and negotiations skills

Manager, Sales Support Resume Examples & Samples

Deliver strategic and tactical activities related to the development, implementation, and on-going maintenance of automotive training programs
Promote and deliver both on-site and webinar-based, instruction and operation on selling Epsilon Automotive products
Conduct training and facilitation for both sales and service needs, teaching, and reinforcing current processes and methodology
Teach in-depth knowledge of all how to sell Epsilon Automotive products and use reporting
Effectively present selling techniques for Epsilon Automotive products in a clear manner, demonstrating overarching value and competitive advantages
Oversee the creation and implementation of training materials, programs, and processes
Construct and communicate all sales training documentation for classes; including training agenda, daily training reports with class attendance and training issues, training recaps, and other training communication
In-depth knowledge of current automotive marketing trends and best practices to ensure educational content is relevant and provides maximum value to personnel
Travel up to 5%
3 - 5 years of training experience in an adult learning, classroom delivery, program development, instructional design, or group facilitation is essential
3 - 7 years of sales experience or product management/product marketing experience (Position title is commensurate with experience)
Familiarity with eLearning systems, administration, and downstream impact
Automotive, advertising, and sales, preferred
Outstanding presentation skills required
Excellent presentation and facilitation skills required
Must be effective in large group facilitation
Strong oral and written communication skills and strong interpersonal capabilities
Management/Team Lead experience, desired
Must be a self-motivated; self-starter with the ability to work independently

Manager, Sales Support MD Resume Examples & Samples

Monitors and understands the U.S. Medical Imaging markets and market trends including new technologies, scope and capabilities, influence of legislature, customer demographics, market size, customer profiles/objectives and healthcare delivery systems for alternative markets
Analyzes competitors and their activities and provides updated information to management and field organizations on competition (competing products), marketing prices, service & support programs, pricing/merchandising policies and competitive marketing strategies and promotional programs
Provides product support to management and Channel organization. Assists in developing good customer relations and handling of customer complaints as a priority
Assists the National Manager, Channel Sales with product marketing campaigns and programs using all appropriate and available marketing communications vehicles specific to all of FMSU Channel
Identifies requirements and coordinates the development and implementation of product capabilities
Plans, supports and attends sales meetings, industry trade shows, conventions and association meetings, as assigned. Ensures necessary equipment is ordered, delivered and supported at these meetings
Provides engineering group and management with product performance assessment, competitive product capabilities and performance and requirements for new product development
Implements and oversees new product introduction processes with all affected groups within FMSU and FTYO
Contributes to and supports RFP responses
Assists management in training of sales and technical personnel (use of products, product performance, positioning, competitive situations, selling techniques, general market picture, etc.)
Creates and ensures that all necessary technical, configuration, product availability and support services information is provided to the Channel sales organization
High level of collaboration with Marketing group
Adheres to the Company’s quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures
Light travel as requested by management

Manager Sales Support Resume Examples & Samples

Oversee the day to day activities of the Client Liaison Officer (CLO) team to ensure effective delivery of the customer value proposition within the target markets
Determine and analyse development needs for the CLO team and ensure that identified training requirements are budgeted for and executed. Establish and maintain a succession plan for the CLO team for key individuals and key functions within the team
Interview and recruit new members of the CLO team, including determining appropriate compensation levels with input from Human Resources
Create an effective workforce and recruitment demand plan for the CLO team to ensure that current and future business requirements can be met. Plans should be revised at least twice a year
Review and update the Business Unit’s organisation structure and the CLO role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member
Motivate to and obtain approval from the Head of Business for any additional headcount/capacity required for the team
When required, initiate disciplinary processes for CLO team members calling on support from Human Resources when required
Address poor performance of any team member through the formal Performance
Accelerator Programme (PAP) and ensure that continued poor performance is appropriately dealt with
Motivate CLO team members and ensure that their efforts are recognised
Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the CLO team
Ensure that all regulatory requirements are adhered to, for example "FICA" and "FAIS, CASA
Ensure that the CLO team understand their responsibilities for physical and systems access control and information security requirements
Ensure that the Business Unit has a Health and Safety Representative, Fire Warden and Evacuation Representative
Manage the Regional Sales Support operating expenses by monitoring the operating budget, expenditure and cost efficiency to ensure that the financial objectives are met for the unit, such as staff costs, rentals, asset registers and entertainment
Provide support to the sales team to achieve the revenue and growth targets such as cross sell, non-interest income, liability growth, growth in the number of customer groups through research and portfolio analysis, and by following up on client leads through the CLO team
Driving operational risk and compliance such as Financial Intelligence Centre Act,
National Credit Act, Information Security, Sarbanes Oxley, Financial Advisors & Intermediaries Act, the Financial Services Charter (FSC) and Sanctions amongst others to ensure that all audit requirement standards are met within the Region
Facilitate the improvement of the Internal and External customer experience by ensuring the CLO team provides a world class service to all its customers and managing the Customer Complaints Process (CCP) system to ensure that trends with respect to customer compliments & complaints are analysed and actions plans are formulated to optimize client service
Promote and continually support the quest for business excellence within the Region and CLO teams by demonstrating a commitment to continuous improvement, innovation and implementing best practices by being aware of changing industry standards and their impact upon the business
Develop and maintain relationships with immediate peers and key stakeholders (including the Relationship Teams, Credit Sanctioners, Administration Team, Middle
Office, Risk Departments, and Segment) to ensure that the CLO team is able to deliver exceptional performance and to continually market the customer value proposition (CVP)
Act as the local point of reference for Senior Management on all sales support issues and to act as the final point of escalation/reference point in all matters regarding the CLO team including for any complex complaints/enquiries
Manage any premises issues, including the availability of technology and systems within the Business Unit
Must have knowledge of Asset Based solutions in order to better address requests and support the consultant and Business Analyst in the business environment
Must be able to demonstrate knowledge and insight of BUSINESS and Barclay’s credit policy in order to assure maintenance of credit standards

Manager Sales Support & Customer Service Resume Examples & Samples

Main point of contact and reference for SAP as a Key User
To passionately lead the Customer Service function by offering reliable, relevant and competitive service levels to customers, while establishing the most effective and efficient framework and work procedures in line with GCSE
To ensure reliability and responsiveness to customer requests, complaints, required information from end to end processes (order placement to delivery including queries on orders, available stock, deliveries, etc.)
Ensures creating all sales orders in the system, maintaining a clean order book by reviewing cancellations, increases and update customers accordingly
Facilitate monthly delivery process, by monitoring stock levels to ensure higher order book conversation
To ensure proper administration, documentation and financial reconciliation of the customer base (customer claims and issue credit notes for special discounts, shortages, damages, etc.)
To support sales team in all reporting needs related to Order book, Sell-in, updated order book details, monthly rolling forecast, seasonal budget preparation for sales Dep
Provide assistance and support to internal partners and MENA team for all topics relating to order placement and processing
To interact with Operations and Finance to ensure expected monthly Net Sales achievement, taking into account a collaborative supply chain approach
Strong communication & presentation skills
Strong numerical analysis skills
Team player with a flexible mind set
Fluent English & Arabic language skills
System expertise
Advanced reporting skills
Strong coordination & follow-up skills
University degree preferably in Business Administration
Functional: 4+ years of experience
Industry: Supply Chain or Operations / Customer Service
Leadership: none
Exposure: Sales, Customer Service

Manager, Sales Support Resume Examples & Samples

Manages and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility
Establishes and implements individual and team priorities, performance goals and objectives to ensure completion of responsibility for his/her assigned area(s) of responsibility
Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent
Manages and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards for assigned area(s) of responsibility
Identifies and recommends process improvements that significantly reduce workloads or improve quality across for his/her assigned area(s) of responsibility
Serves as a resource to team members and internal/external stakeholders on more complex assignments/projects for his/her assigned area(s) of responsibility
Manages assigned area(s) of responsibility to ensure workloads are appropriately balanced among team members
Ensures that top talent is hired and retained for his/her assigned area(s) of responsibility
Builds organizational capability within his/her assigned area(s) of responsibility
Manages a team and processes for his/her assigned area(s) of responsibility
Allocates resources to meet peak demands throughout the territory and manages workflow of Sales Support staff to ensure business needs are meeting company expectations
Analyzes, identifies trends and reports on team performance metrics
Implements solutions from senior management and partners with management to drive business plans and goals at the office level
Serves as point of escalation on new and in-force business issues for internal stakeholders; summarizes issues for senior management so trends can be recognized and addressed
Creates & maintains an active pipeline of sales support talent in conjunction with sr mgmt. Collaborates with sr mgmt & Human Resources on recruitment efforts including identifying key talent, coordinating applicant assessments, and conducting interviews
Ensures support staff is motivated to succeed and recognized for accomplishments
Partners with management to ensure positive relationships between support staff and sales staff
Establishes collaborative relationships with internal stakeholders across departments
Supports and provides back up as needed for senior management
Attends broker/client meetings as needed to represent Field Sales Support
Ensures consistent and timely communication of changes and events taking place across the entire Sales Support team
Appropriately manages PTO, Overtime, and Timecard entry of Sales Support Team
Manages the day-to-day operations and manages workflow of the sales support team to ensure business needs are meeting company expectations
Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures
Remains current in profession and industry trends
Makes a positive contribution as demonstrated by: - Making suggestions for improvement- Learning new skills, procedures and processes

Department Manager Sales Support Resume Examples & Samples

Development and implementation of the strategy for the Sales Support organization in order to meet SLAs for the North America customer base
Manage the scheduled service business by providing direct reports and the entire organization with leadership, direction, and coaching to achieve work objectives and improve performance and skills
Deliver financial plan to cost effectively deliver client support
Constantly evaluate processes and systems to uncover opportunities to improve execution, manage change and drive efficiencies
Serve as the primary interface between the Sales Support team and Field Service and Customer Teams for long/short term resource capacity to optimize scheduled service planning and execution to drive customer satisfaction
Ensure all client operational initiatives are understood, planned, and executed successfully. Stewardship of results to Key Stakeholders

Manager, Sales Support Resume Examples & Samples

Manages a team of sales coordinators and a lead specialist to successfully manage the post-sale internal processes at vAuto, ensuring all orders are placed accurately and timely, following the billing and asset management checklist
Responsible for supervising the weekly back to sales reporting and supporting the field sales organization on all things back to sales related
Works to standardize the sales data reporting for the national sales teams between the vAuto Oakbrook office and Longmont office, providing a single data source for accurate sales data by sales team, sales rep, and product
Works closely with the sales coordinators and the field sales organization to resolve back to sales issues, prequalify leads, create sales opportunities, and any post-sale customer communication
Facilitates the coordinator/seller relationship through active participation in the regional sales meetings and sales team interaction
Oversees the lead process at vAuto, working closely with the sales operations specialist to manage the lead process for the field sales organization
Works with the Sr Sales trainer to develop and deliver concise, creative, and effective instruction and course deliverables including participant materials, quick-reference guides, and job aides as part of the national sales training programs (new hires as well as the current sales staff)
Responsible for coordinating field sales support material with the vAuto internal marketing department and creating custom sales proposals for the field sales organization
Responsible for managing trade show lead lists and custom reporting using CRM tools
At least 3 years of sales operations management experience
Strong project management skills and detail/results oriented
Experienced in CRM administration and custom reporting execution
Proficient with sales CRM tools (SFDC)
Strong consulting capability with strong interpersonal, presentation, and facilitation skills
Familiar with automotive software industry
SFDC Administrator Certified or equivalent – preferred
Bachelor’s degree in related field or equivalent years of experience. Masters a plus
Foster a culture of trust, team collaboration and productivity

Manager, Sales Support Resume Examples & Samples

5+ years of sales and marketing experience in the Energy Services Industry
Marketing, business development, and/or sales experience in an energy company required
Understanding and experience working with Federal contract vehicles required
Knowledge of energy industry; experience with an energy efficiency/energy services company particularly desirable
Experience working with CRM (Customer Relations Management) software
Leadership experience in a matrix environment

Manager Sales Support Port Elizabeth Resume Examples & Samples

Oversee the day to day activities of the Consultant Sales Support team to ensure effective delivery of the customer value proposition within the target markets
Develop a high performing team by embedding the formal performance development process and informal performance coaching. Encourage frequent knowledge sharing between team members
Determine and analyse development needs for the Consultant Sales Support team and ensure that identified training requirements are budgeted for and executed
Establish and maintain a succession plan for the Consultant Sales Support team for key individuals and key functions within the team
Approve leave requests for team members and create leave plan to ensure adequate coverage for key functions during the year
When required, initiate disciplinary processes for Consultant Sales Support team members calling on support from Human Resources when required
Resolve grievances raised by team members and escalate only if required
Motivate Consultant Sales Support team members and ensure that their efforts are recognised
Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the Consultant Sales Support team
Ensure that all regulatory requirements are adhered to, for example "FICA" and "FAIS"
Working with Regional Manager/Consultant Sales Support in the team to develop and implement Detailed Risk and Control Assessments (DRACA's) for the function and to update at the required intervals (normally quarterly). Also complete attestations to testify to the adequacy of controls on request
Participate in the development of Key Risk Scenarios including the determination of likelihood of occurrence and potential impact. Actively work to minimise the amount of economic capital that has to be set aside for operational risk
Ensure that the Consultant Sales Support team understand their responsibilities for physical and systems access control and information security requirements
Manage the Regional Sales Support operating expenses by monitoring the operating budget, expenditure and cost efficiency to ensure that the financial objectives are met for the unit, such as staff costs, rentals, asset registers, entertainment et cetera
Provide support to the sales team to achieve the revenue and growth targets such as cross sell, non-interest income, liability growth, growth in the number of customer groups through research and portfolio analysis, and by following up on client leads through the Consultant Sales Support team
Facilitate the improvement of the Internal and External customer experience by ensuring the Consultant Sales Support team provides a world class service to all its customers and managing the Customer Complaints Process (CCP) system to ensure that trends with respect to customer compliments & complaints are analysed and actions plans are formulated to optimize client service
Promote and continually support the quest for business excellence within the Region and Consultant Sales Support teams by demonstrating a commitment to continuous improvement, innovation and implementing best practices by being aware of changing industry standards and their impact upon the business
Act as the local point of reference for Senior Management on all sales support issues and to act as the final point of escalation/reference point in all matters regarding the Consultant Sales Support team including for any complex complaints/enquiries
Manage any premises issues, including the availability of technology and systems, within the Business Unit
Contribute to the development of Business Unit strategy for the next 2-3 years by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment
Benchmark productivity of the department against industry standards and create measures to improve productivity
2 Years experience in moveable asset finance

Manager, Sales Support, Bell Business Markets Resume Examples & Samples

3 to 5 years Telecommunication industry experience
College degree in Business Administration or other equivalent combination of experience and education
Customer focus: understands customers’ business needs. Keeps the customer apprised of the situation by reviewing his original expectations, his concerns and steps taken to ensure success
Strong leadership: Ability to influence others and build credibility
Excellent communication skills: Ability to build strong partnership with different stakeholders at all management levels
Excellent problem-solving and decision-making abilities: Ability to make quality decisions quickly (especially in situations where stress levels are high)
Demonstrated long term strategic thinking, highly solutions oriented and outcomes driven
Comfortable to work in a fast paced environment with multiple priorities and rapid changes
Ability to work with all levels of the organization and to exert influence without direct control
Commitment to exemplifying the highest integrity and professional business standards
Adapts easily to a constantly changing environment and is able to manage its inherent activities
Able to accomplish work with minimum supervision: self-starter, eager to get going
Strong interpersonal, negotiation, communication and time management and prioritization skills: ability to set priorities, meet deadlines and find ways to continually improve the daily activities of the district
Strong team player and demonstrated ability to work with a broad set of individuals
Open to travel, as needed
3-5 plus years’ management experience
Strong project management skills and/or program management experience
Understanding of contracting practices, contract requirements and review processes
Strong understanding and experience with change management principles
Familiarity with the full range of Bell Canada products and solutions (outright sale, ICT, IP, etc.)
Previous exposure and understanding of BBM’s processes & governance

Manager, Sales Support Resume Examples & Samples

Effectively navigate a fast paced environment, adapt to last minute changes, flexible
Excellent time management and communication (both written and verbal) skills
Excellent organizational skills and detailed-oriented
Ability to travel for midyear and annual meeting (other meetings as needed)
Positive attitude and professional demeanor and appearance
Highly proficient in MS Office tools, including Excel, Word, PowerPoint and Outlook
College degree preferred in Communications/Event Management or at least 5 -7 years’ experience

Manager, Sales Support Resume Examples & Samples

Oversee all market APs and ACs
Review and adjust workloads of APs and ACs appropriately
Understand and work to improve the workflow for all lines of business
Regularly meets with Sales management to understand and improve the sales experience for Account Executives
Works cross functionally with Operations, Fnance, Pricing and Inventory, Production, Field Research and Marketing to ensure workflow is working appropriately
Manage market autofill lists for the GM
Serves on a team with other Sales Support Supervisors to recommend best practices for other markets to adopt
Minimum three to five years of experience in an Ad sales environment, with a background in Sales Support, Account Planning, or Operations, is preferred
A Bachelor’s degree is preferred but not required

Manager, Sales Support & Channel Integration Resume Examples & Samples

Manage the pricing team to insure that competitive and accurate pricing is promptly delivered to internal and external clients
Manage deal execution and the customer enrollment process. Oversee operations to insure correct production, execution, and routing of all contracts
Oversee post close processes and handle exceptions
Work with internal and external partners to manage operation and upgrades to broker portal and other forms of customer enrollment
Deliver weekly reporting of channel activities. Support channel data requests
Manage conflict resolution between channels and follow up on solution implementation
Able to execute complex decisions
Self-starter -- takes steps to improve deliverables/results without having to be asked
Thinks creatively, works independently, handles multiple, concurrent assignments effectively and makes timely decisions; ingenious problem-solver in face of time and resource constraints
Approaches issues and problems through teamwork and collaborative efforts
Listens and accords respect to divergent points-of-view. Ability to manage up and down and push back when required
Able to work effectively on a team composed of people with diverse backgrounds
Superior written and oral business communication skills
Able to clearly and concisely explain results of complex issues to non-technical decision-makers. Proficient with standard office workstation technology, including Microsoft Office suite of software tools
Solution driven

Manager, Sales Support Resume Examples & Samples

Attract and retain top talent, providing direct coaching and development of Sales
Support Associate including responsibility for sales support activities for customers with 90 to 4,999 employees
Manage performance metrics associated with the RFP process; including but not limited to monitoring Sales Support Associate RFP inboxes, input into internal sales systems, ensuring internal partners adhere to RFP timeline, review of response for completion and distribute proposal response, and ensuring broker due dates are met
Document and maintain relevant sales and customer record systems to meet compliance requirements
Oversight of office activities including office review audits, record retention, ordering office supplies and building management activities
Customer focused to both internal and external contacts while managing expectations
Active participation and engagement in strategic projects and initiatives
Minimum 3 years insurance/financial services experience or equivalent experience preferred
Active Group Life and Health Insurance license or obtained within 30 days of hire
Knowledge and understanding of customer service and relationship management concepts
Ability to manage shifting priorities
Minimum of 25% travel required

Manager, Sales Support Resume Examples & Samples

Requires a BA/BS
3 years of professional experience in an Account Management or Sales role in the health insurance or related industry; or any combination of education and experience, which would provide an equivalent background
Project mgmt experience preferred

Regional Manager, Sales Support Resume Examples & Samples

Make active sales efforts and handling customers enquiry
Project orientated sale e.g. Boiler repairs, replacement boilers/ heaters and upgrades for the pressure part for the boilers
Provide technical and commercial support to sales companies/ customers
Coordinate for repair activities
Estimating and preparing quotes
Conduct internal training for our sales companies within the respective region
Participate in customer visits and negotiations whenever needed
Participate in the departments work schedule
Ad hoc Projects

Manager, Sales Support Mgr Channel Operations Resume Examples & Samples

Manage key productivity metrics consistently
Manage and motivate a regional team
Engage with the channel sales and management teams
Management and knowledge of specific tools; e.g. SFDC
Be part of an engaged worldwide management team
Support scaling the business in terms of productivity and Customer Experience
Work with customers to introduce new and better practices

Manager Sales Support & Invoicing Resume Examples & Samples

Coordinate the weekly cross-functional delivery monitoring meetings and progress towards monthly estimates
Working closely with the director of finance to support execution of negotiated financing arrangements
Support in collection and completion of credit packages, coordinating also with VFS
Support as needed in analyzing financial information received and produce financial write-ups on customers for VFS and outside financing institutions if needed
Work closely with customers and financing institutions to ensure that final paperwork and documentation requirements are fully met and deals are funded on a timely manner
Responsible for final invoice accuracy, and preparation of pro-forma invoices needed to secure funding
Develop and secure strong up-front processes, and clear customer communications related to funding requirements, pre-production spec confirmation and pricing, and invoicing of post-production release spec changes and invoicing
Secure strong internal controls throughout the deal approval and final delivery process with particular focus on
Delivery paperwork (MSOs, BOE447/448 forms, NAFTA certificates, etc.)
Trade-in payoffs
Matching of legal entities between sales contracts and payments received
Proper accounting and documentation for any specially negotiated items and future obligations
Manage cross border (Canada and Mexico) documentation is produced properly, and enforce all policies associated with cross-border transactions
Know, understand, follow and enforce Volvo and Prevost policies and procedures related to customer financing, invoicing, and delivery – includes FPP and Directives
University degree in business administration, accounting, finance or equivalent experience
Minimum 7 years relevant experience in manufacturing company
Experience in personnel management
Experience in large companies and multi-site, cross border environment
Professional accounting designation a strong plus

Manager, Sales Support Resume Examples & Samples

Microsoft office skills
Management of logistics
Event Management
Adaptability (task and style)
Leadership or influencing skills

Manager Sales Support Resume Examples & Samples

Experience in Workforce management
Experience in a call center
Knowledge of the following Workforce management software: IEX TotalView
Bilingualism (French & English 5-5-5)
Excel intermediate level
MS Word intermediate level
MS Outlook intermediate level
Knowledge of the following applications: Verint, Web Form, FastACT, NM1, Webcell, CASO, BM Portal, SQL, Symposium, Siemens Dialer Manager, Publisher, etc
Familiar with the sales cycle and call flow (16 sec. to win, impact, etc.)
Strong resistance to stress and pressure
Ability to adapt to constant changes
Must be discrete when confronted with delicate issues involving the balance between company needs and employee satisfaction
Strong leadership