Sales Support Manager Resume Samples

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N Lesch

Neoma

Lesch

98272 Douglas Land

Philadelphia

+1 (555) 924 4022

98272 Douglas Land

Philadelphia

Phone

p +1 (555) 924 4022

Experience Experience

Boston, MA

Sales Support Manager

Boston, MA

Kulas, Barton and Reinger

Boston, MA

Sales Support Manager

Create, manage and report, key department metrics to manage the team effectively and in alignment with the goals of the Division
Develops marketing strategies that assist the Territory Managers in promoting Caterpillar Financial Services products
Develop implement, and manage comprehensive projects in addition to people management responsibilities
Provide quality assurance for Proposal Team through ongoing evaluation of produced materials and make recommendations for improvement
Understand and work to improve the workflow for all lines of business
Helps to develops strategic business/sales plans, maintains sales records in our sales Customer Relationship Management tool
Support field participants and field management through analysis/research of targets and performance, training, communication and presentations

Detroit, MI

Regional Sales Support Manager

Detroit, MI

Walsh and Sons

Detroit, MI

Regional Sales Support Manager

Overseeing the daily roles and supporting ongoing project work for the Sales graduate(s)
CoR programme spend tracking, accrual management and performance against target analysis
Complete control and management of regional new car, used car and Ex-fleet car sales performance forecasting both internally within the team and externally to key departments and management personnel
RRMC new vehicle ordering to include SMS quota management, production steering and maintenance of dealership quota plans to drive orders
Regional inbound dealership and customer enquiry management via email and direct contact, this also includes management of a dedicated urgent dealership sales enquiry telephone hotline
Control, manage, track and communicate via effective means YTD performance on topics that include but are not limited to, Retails, Wholesales, Bespoke, CoR, Provenance
Dealership bonus payment management, payment or hold of back end 5% bonus based on defined criteria as set in the beginning of the year

present

Houston, TX

Customer & Sales Support Manager With German

Houston, TX

Considine, Davis and Dooley

present

Houston, TX

Customer & Sales Support Manager With German

present

Is complying with the protection instructions against the fires establish by company management
Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency
Performs additional activities related to department’s activities as assigned by managers
Manages offering and pricing updates for all Bus
Provide consultancy on product offering and pricing
Manage offering and pricing update across BUs and coordination across regions
Provide B2B solution consultancy (no B2Bi)

Education Education

Bachelor’s Degree in Business

Clark Atlanta University

Bachelor’s Degree in Business

Skills Skills

Basic knowledge of assigned geographical area, competitive market, banking operations and U.S. Bancorp’s products and services
General knowledge of the bank’s sales and marketing program
Strong analytical, decision-making, and creative skills
Good organizational and project management skills
Ability to influence and persuade others
Excellent presentation, verbal and written communication skills
Considerable knowledge of the Payment Processing Industry
Excellent organizational, managerial and project management skills
Well-developed customer relations skills
Excellent interpersonal, verbal and written communication skills

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15 Sales Support Manager resume templates

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Sales Support Manager Resume Examples & Samples

Develop, coordinate and support sales initiatives that will enable Global Commercial Card to meet their business goals
Understand existing sales processes; work to improve and align them across regions
Define sales metrics that are critical to success, build the process and behaviors to get them
Be a primary contributor to Commercial Bank and Business Bank updates to support cross line of business and partner reporting needs
Drive improvements in existing SalesForce.com application to produce analytics on sales team performance
Support controls and compliance related requests as needed, including report development, sales process training and documentation
Develop and track Key Performance Indicators for the business unit
Team member and contributor to the quarterly middle market sales compensation process
A college degree is required. Preferred discipline in quantitative, business or finance
Minimum of 5 years of related analytic and/or sales support experience (financial services preferred)
SalesForce.com administration experience is HIGHLY desired
Highly proficient in Excel, and Powerpoint
Ability to understand the problem/opportunity gather the required information, perform analysis and present concept to senior leadership
Demonstrated project management skills required
Ability to develop strong working relationships with sales teams, our partners and peers
Effective oral and written communications skills and good presentation skills
Ability to multitask, prioritize and manage to multiple deadlines
Willingness to contribute in a team environment

Citigold Sales Support Manager Resume Examples & Samples

Demonstrated ability to lead, motivate, inspire others and manage through influence
Focused on achieving business goals
Applies resourcefulness and originality to problem analysis and resolution in complicated situations

Sales Support Manager Resume Examples & Samples

Three to five years of sales and marketing experience in the financial services industry
Basic knowledge of assigned geographical area, competitive market, banking operations and U.S. Bancorp’s products and services
General knowledge of the bank’s sales and marketing program

Client Sales Support & Price Desk Manager Resume Examples & Samples

Three to five years of experience in mortgage servicing or operations activities
Two or more years of supervisory/management experience
Thorough understanding of all aspects of mortgage lending, servicing or operational policies and practices
Well-developed knowledge of human resources functions

Bp Sales Support Manager Resume Examples & Samples

Serve as primary liaison between client and Synchrony Financial in regards to project management
Establish and maintain relationships with key client decision makers
Partners with Functional support teams to represent Sales strategy on key initiatives
Monitor progress to Synchrony Financial goals & proactively identify areas of opportunity
Monthly operating reviews & portfolio performance reviews w/ client
Provide value added analysis & reporting to client to evaluate & drive program performance
Minimum of 2 years’ experience in an external market/client facing role with a proven track record of being able to drive growth and develop strong partner relationships
Strong marketing, creative and analytic skills
Proven ability to influence corporate decision makers; strong negotiating skills

Sales Support Manager Resume Examples & Samples

Coordination of office supply inventory,
Staff system access – Coordination with CTI to ensure staff have accesses to applicable technology to function effectively, both hardware and software
Coordination with Building Management regarding building access
Staff on-boarding and terminations – Liaison with HR
Bachelor’s Degree required in Business Management, Finance, and/or related field Knowledge and understanding of the banking service industry
Bilingual in Spanish and/or Portuguese required; Trilingual preferred
Strong knowledge of banking operations and regulations
Must be able to know and identify client’s needs in order to offer a superior service experience
Ability to prioritize multiple complex issues
Must be up-to-date on compliance matters
Proven ability to manage teams in all levels of supervisory responsibilities - performance management, career development, process improvement, etc
Ability to evaluate critical situations and know what needs to be escalated to Senior Management and know critical escalation points within the business
Ability to represent the business with strategic planning and implementation throughout the organization

Customer & Sales Support Manager With Dutch Resume Examples & Samples

Guide Sales in the setup of new catalogue structures
Pricing approval in line with delegations
Drive product catalogues setup & maintenance in line with Sales
Coordinate catalogue maintenance & customer quote documents
Knowledge of IT hardware is a plus
How to maintain Customer satisfaction
How to handle Customer calls
Languages: English- Conversational & Dutch - Native/Bilingual level (AS A MUST)

Sales Support Manager Quotes & Orders Sales Operations Secure Works Resume Examples & Samples

Manage day-to-day activities of Quote Support team to meet and exceed service level agreements to support the sales process for all sales segments
Interact regularly with sales management to drive successful quotes for largest opportunity sales and to gather feedback on team performance
Develop a strategic initiatives roadmap to drive scale and overall improvement in the quoting process in order to support a sales organization growing in size and complexity. Roadmap to be built working in collaboration with international business stakeholders
Drive the implementation of initiatives on the strategic roadmap, working cross functionally to achieve the development, implementation and adoption of such initiatives
Develop strong cross functional relationships with sales, sales management, IT, product, marketing, finance and training to effectively collaborate with business stakeholders and represent all business needs during quote creation
Develop expert level of awareness of all sales segments use of technology platforms and sales process and knowledge of all systems and tools used in the sales process, from lead generation to service delivery
Maintain fully staffed team; recruit top talent and lead the development of existing team members to achieve higher levels of performance. Manage team according to Dell SecureWorks best practices

Sales Support Manager Merchant Sales & Solutions Resume Examples & Samples

Directly support senior sales staff on their areas of responsibility
Support tracking and implementation of annual functional sales goals and account plans; assist in activities related to clients
Work closely with cross functional teams to understand all products and services available to merchants and help develop sales messages and collateral customized to that merchant
Understand the merchant landscape, business (including payment strategy) and provide sales support to help grow the Visa business
Actively participate and/or lead various ad-hoc internal projects, as assigned
Bachelor’s degree required; a minimum of 4 years business and/or sales experience, preferably in the payments industry
Excellent written and verbal communication skills with the ability to establish effective strong internal cross functional and external client relationships
Must be detail oriented, self-starter and accustomed to project work with tight deadlines
Strong proficiency in Microsoft Word, Excel, and PowerPoint
Knowledge of payments network, transaction flows and merchants preferred
Travel 25% of time
Ashburn, Foster City or Wilmington office

Tpa Sales Support Manager Resume Examples & Samples

Manage sales support team
Develop/maintain/upgrade on-boarding process and ongoing support tools to help tpas work efficiently and easily with TRS
Work with IT, Operations, the Sales Organization and the TPA Community on projects and process improvements
Work with the TPA DMs to identify opportunities to raise TPA client Satisfaction
Interface with TPAs in person, electronically and by phone to identify what they want and need from TRS in terms of service and technology
Manage and Attend Industry Conferences and Transamerica hosted TPA functions
Create and keep current online training tools for partners and the field
Create content and present on National Training Webinars
Maintain budgets, provide accounting support for special projects
Keep aware of and educate team on competitor trends
TPA Experience
Understands what is important to tpa firm
Understands industry standard tpa technology and interfaces
Understands business, partnership and tpa distribution strategy
3 – 5 years of management experience
3 – 5 years of customer service, client relationship management or sales support experience
Skilled at working cross functionally with other parts of the business
Ability to handle multiple projects and deadlines and prioritize appropriately
Strong sense of initiative and ownership
Ability to brainstorm with partners, evaluate opportunities for growth and present recommendations based on findings
Must have the ability to implement new tools and processes
Demonstrated commitment to client satisfaction
Process or project management experience a plus
BA or equivalent job experience in the TPA Channel
Significant travel-40%
ASPPA or NIPA designation
Project/Process Management
Public speaking or training experience

Manager Mortgage Sales & Support Resume Examples & Samples

Manages a minimum of three Unit Managers. Generally oversees staff of 50 to 80 employees. May have responsibility for activities supported offshore. Depending on the business unit, may serve as the highest level of functional management at a site, which may substitute for larger staff size responsibility
Bachelor degree in business related field or equivalent experience
Strong financial, managerial, analytical and systems skills and abilities
Proven ability to manage and motivate large staff in a high volume production environment
Demonstrated ability to train and motivate sales personnel in achieving sustained performance
Incumbents in this role must successfully register with the Nationwide Mortgage Licensing System Registry ( NMLSR) and must obtain a unique identifier through the registry that will be provided to consumers with whom the incumbents interacts. In addition, incumbents in this role must successfully renew their registration with the Nationwide Mortgage Licensing System Registry (NMLSR) annually

Repo Desk Sales Support Manager Resume Examples & Samples

Oversight of team’s day to day processes
Single point of escalation for external clients and the Business Unit
Owner of trade lifecycle management and exposure management for the firms Repo and Bond Borrow books
Ownership of team metrics and risk reporting, including TDABC’s and RCSA
Ensure timely matching and settlement of all Repo and Bond Borrow trades
Oversight of Account balancing, attestation, and break reporting
Proactively explore tactical and strategic solutions to close identified control gaps, working with other groups as appropriate. Ensures existence of mitigating controls
Coordinate with Operations and the Business Unit on New Product Approvals (NPAs)
Manage development of direct reports, provide constructive feedback, and set goals/objectives from a business and developmental perspective
Host daily team meetings to discuss day’s agenda and items of escalation
Maintain a clear focus on enhancing control and continuously improving and reducing operational risk
Troubleshoot problems arising on an ad-hoc basis and react to Business Unit and Client driven demands
Work with multiple units in operations, Business Unit and technology on projects and initiatives
Ability to work with external clients to enhance the client experience
Experience with Repo Sales Support, Settlements and Trades
Previous experience with the Repo Product a plus

Senior Manager, Field Sales Support Resume Examples & Samples

Direct the efforts of all Sales Support pre and post Closed/ Won to increase overall sales proficiency while reducing breakage. Direct the coordination efforts of all installations both complex and BAU SME on Sales Process, Order Processing and Resolution (Salesforce and CSG)
Develop & maintain business relationships with Sales & Operation leadership as well as all departments to facilitate TWCBC business plans
Provide weekly and monthly specialized reports/metrics on activity to executive leadership
Additional projects as assigned
Required Minimum Years of Relevant Experience
Relevant Leadership Experience: 4 – 6 years required, 8-10 years preferred
Total Relevant Work Experience: 4 – 6 years required, 8-10 years preferred
Prior experience in a Leadership type role with direct reports & responsibilities required
Demonstrated high levels of leadership and ability to motivate a team
Forward thinker with an ability to balance creativity with analysis
High Level user experience in Sales Force, MSOffice and CSG a must
Experience in Internet service sales and support is a plus
Demonstrated comfort level in communicating with Executive Leadership
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations such as projections, budgets, and business plans
Ability to take direction and work independently
Ability to use personal computer and industry standard software programs to include Windows 98, NT and/or 2000, Microsoft Office (Word, Excel)
Awareness and experience in the CSG /CSG billing system, CloseTabs and/or Sales force beneficial

Sales Support Manager Resume Examples & Samples

Minimum 5 years relevant work experience
Experience in compensation design a plus
Highly developed analytical and presentation capabilities
Exceptional communication and interpersonal skills required
Proven ability to interact and communicate effectively with Senior Management and all levels of staff
Proficient in Microsoft Excel and Power Point
Proficiency in SQL a plus

Sales Support & Go-to-market Manager Resume Examples & Samples

Design, build and maintain Sales knowledgebase & toolkit (Collateral, presentations, product FAQ, process guidelines, etc.)
Organize and coordinate sales training activities for all three sales channels (ACT, Pearson, ACT Aspire)
Coordinate and manage product launch activities for product add-ons (e.g. score labels, printed reports)
Under direction of ACT Marketing, develop Aspire-specific marketing material and sales collateral
Typically requires a bachelor’s degree or appropriate combination of education and significant experience
Typically requires a minimum of 5 years of related experience
Excellent organizational, communication (both verbal and written), and time management skills are required
Ability to coordinate and manage sales, marketing, and product information is required
Experience and expertise in doing sales data analyses is also helpful

Sales Support Manager Resume Examples & Samples

Support of new sales quotations
Renewal of existing business
Customer support
Information and system management
Staff training and development
Any other ad-hoc project as required
Bachelor’s Degree level or equivalent
Three to four years of administrative support in a large organization. Prior supervisory experience in an administrative role, billing, or A/P department
Understanding of Customer Services standards and best practice, relationship management, operational management
Customer services database, contact systems and tools
Microsoft Word, Excel to advanced level. PowerPoint to intermediate level. Outlook and Internet. PC literate
Must have a high level of proficiency with technology – specifically the MS Office suite, including MS Excel, Word and Outlook, as well as working with database, AS400 and internet search and navigation
Financial understanding
High level of independent working, uses own initiative, makes decisions within parameters
Ability to manage and motivate a team. Strong sense of customer service. Ability to think strategically about the organization and make reasonable recommendations to meet changing business needs. Ability to operate at all levels of an organization

Sales Support Manager Resume Examples & Samples

Serve as a liaison between client and SYF in regards to project management
Monitor progress to SYF goals & proactively identify areas of opportunity
Owns the salesforce.com strategy for the portfolio
Contribute to development of annual plans and forecasts
Provides key reporting for portfolio on credit sales, applications, penetration, etc
Bachelor’s degree or 5+ years of equivalent work experience in the Financial Services field
Minimum of 3 years’ project management experience with the ability to handle multiple projects at once
Demonstrated prior experience involving contract negotiations, competitive pricing, business planning and P&L management
Ability to demonstrate innovation and creative approaches to business needs
Proven ability to work remotely and independently

Cash Securities Sales Support Manager Resume Examples & Samples

Overall Management of a large team compromising of appx 28 FTE (includes 3-4 direct reports at team leader level)
Working within the EMEA Sales Support space to deliver department efficiency & performance
Support a straight through process front to back
Produce & evaluate Metrics Information (MI) & Monthly Business Reviews to support process
Manage Internal & External client expectations through the departments client interaction
Collaboration – interface with other divisions & departments in implementing standards & processes to support effective management of Sales trades both Equity & Fixed Interest
Working in collaboration with Front Office, Operations/IT teams regarding the regulatory environment, risk & control as part of Second Line of Defense (SLOD)

Manager Sales Proposal Support Resume Examples & Samples

Recruit, hire, train, supervise, coach and performance manage, 10 to 20 Proposal Coordinators and achieve SLA targets by adhering to client standards
Ensure sound relationships exist between Proposal Coordinator team and Campaign Planning team
Analyze RFP volume across Team and develop and manage workload distribution
Systematically review and assess Proposal deliverables to ensure accurate and on-time delivery to internal customers (Sales Teams)
Work directly with VP Campaign Planning on proposal preparation questions
Act as a subject matter expert by having a deep understanding of CCO’s business, processes and tools
5+ years of management experience, with emphasis on transactional processes and metrics
Ability to create and balance strategic direction with tactical, implementation activities
Demonstrates ability to collaborate and work in a team environment

Bankcard Product Sales Support Manager Resume Examples & Samples

Develop a comprehensive understanding of supported credit card products, market opportunities, competitive environment and the short and long term goals of the department
Implement additional acquisition channels, including online applications, with the intent to increase card activation and retention programs
Evaluate and enhance credit card products, make recommendations on product changes, and participate in the implementation of products, to include successful and effective communication plans with the Community Bank
Prepare and deliver credit card product knowledge training to the Community Bank
Track, measure and report card production to ensure lender accountability for sales
As necessary, provide increased sales support and focus on new regions or underperforming Community Bank regions to increase regional financial performance
Bachelor's degree in Business or Marketing, or equivalent education and related training
Proven self-starter with problem-solving abilities
Master's degree in Business or Marketing
Two years of experience in marketing
Work experience in product management or sales/lending environment
Project management experience, including the use of project management software

Sales Support Manager Resume Examples & Samples

Develop proposal/presentation content strategy based upon business objectives
Manage all aspects of the development of content for proposals/presentations from conceptualization through implementation
Evaluate content for effectiveness in meeting business objectives. Analyze results of proposals/presentations, provide feedback and develop recommendations to management based upon usage and effectiveness
Act as project leader in the execution of various complex and highly visible projects for the promotion and maintenance of proposal/presentation content
Administer the technology used to deliver approved proposals/presentation content and templates to sales, including building the architecture, working with the technology vendor, and ongoing system maintenance
Responsible for training of sales force on the development of client facing proposals/presentations both from a system and strategic standpoint
Assess the merits of requests for proposal (RFP) opportunities and render bid/no bid decision
Provide quality assurance for Proposal Team through ongoing evaluation of produced materials and make recommendations for improvement
May have managerial authority over staff with respect to hiring, termination, staffing, performance appraisals, and salary recommendations
Bachelor's Degree, or in lieu of a degree a minimum of 4 years work experience
Minimum of (5) five years of experience in managing sales proposals/presentations in a client environment
Experience writing proposals
Experience designing and implementing system training
Sound creative judgment with knowledge of proposal/presentation strategies
Excellent written, verbal and negotiation communication skills
Strong interpersonal skills and ability to interact professionally with all levels of management
Working knowledge of applicable banking laws

Bankcard Product Sales Support Manager Resume Examples & Samples

Develop and implement acquisition and sales campaigns and activation/retention programs for the retail bankcard portfolio
Recommend and advise management of strategies, methods and programs to continuously improve marketing process
Review and revise all product-related information on a continuous basis to ensure accuracy
Review product line, recommend enhancements and introduce new products to accomplish business goals
Coordinate and communicate with outside vendors, internal Bankcard & Merchant Services areas, as well as other BB&T departments to ensure effective implementation of marketing plan
Develop training tools and provide support for the retail and/or commercial sales force
Provide increased sales support and focus on new Community Bank regions, or underperforming regions to increase regional financial performance
Banking experience

Senior Manager, National Sales Support Resume Examples & Samples

Responsible for the sales and activation budget
Create and deliver sales hype and incentive programs for inbound, outbound and online sales teams
Create accurate sales reporting that measures the performance of key areas of focus in each of the sales channels
Grow and improve the existing channels capabilities to allow for stronger marketing programs to be developed
Oversee outbound telemarketing vendor program and campaign performance
Be a positive link between marketing and channel teams
A passion for creativity and innovation - the ability to recognize new opportunities and incorporate new ideas
Strong ability to work on a number of deliverables concurrently

Sales Support Manager Resume Examples & Samples

Initiate and respond to all calls and provide product and administration support as required
Takes ownership and accountability in resolving customer inquiries and issues. Determines appropriate action for complex issues, both internally and externally, with minimal management involvement and mentors the team to do the same
Proactively recommends solutions and ideas when resolving problems on any pre-sale/sale activities

Technical Sales Support Manager Resume Examples & Samples

A track record of Sales Support and/or Sales Administration
A proven leader of people with a positive and confident disposition
Happy to identify opportunity with ease through business acumen
Management experience in day to day supervisory, performance, coaching and mentoring and attendance management

Gcg-sales Quality & Support Manager Resume Examples & Samples

Minimum 5 years of relevant working experience, in a financial institution with relevant experiences in back office operations
Ability to work effectively with various stakeholders - particularly Cards Product Managers, Risk, Decision Management and DSF sales team
Team player and strong ability to lead and motivate teams
Strong execution skills
Ability to inspire, motivate and lead cross-functional teams

Global Sales Support Manager Resume Examples & Samples

Requires knowledge in business process design; business and application support practices and metrics; current and emerging information technologies used across several application domains
In-depth knowledge in CRM applications (e.g Salesforce.com and Siebel) and customer web solutions
Demonstrated ability to establish governance and drive operational efficiencies in a complex landscape. Experience planning, developing, and managing departmental costs
This position will require adept and creative skills at solving complex business process and technology challenges that cross multiple functions, and demands substantial involvement with parties at all levels in the company, while acknowledging corporate priorities
Position will provide direct thought, results, and people leadership in navigating business complexities and delivering capability/services that simplify and grow business systems use and adoption
Lead an organization of application support personal (internal employees and contractors), including leadership of activities such as resource management, performance management, people development, and career path management. Emphasizes knowledge management as enabler of managed external services
This position requires collaboration with executive management and other leaders in assessing requests and business challenges
This position requires exceptional collaboration, teamwork, negotiation, influence, and relationship-building skills at all levels with internal and external parties

Interactive Sales Support Manager Resume Examples & Samples

Supports Comcast Spotlight's East Divisional Interactive Sales Director with national online sales process primarily for national/regional multi-market online direct business typically sold by NCC. Includes market-level rate and inventory clearance process for digital RFP's
Provides direction and dotted-line oversight to 4 Interactive Media Research Planners at the Region and Market level to ensure alignment and consistency
Assists divisional Interactive Sales Director with establishing and maintaining best practices with digital sales channels and operations. Serves as liaison between Divisional Interactive sales team and digital traffic/NFC/Campaign Management to monitor pacing of national online campaigns and overall product delivery
Assists divisional Interactive Sales Director with rollout of new products, targeting capabilities and tent pole sales opportunities as needed with an eye towards driving OneSpotlight consistency
Supports divisional Interactive Sales Director on key Finance, Business Intelligence, Marketing and Research projects as assigned including inventory and forecasting analysis
Maximize revenue retention based upon experience with and knowledge of client, client's preferences, and campaign goals. Lead efforts to ensure complete, effective resolution for all schedule and client issues
Act as subject matter expert on all Interactive Media Sales Support related materials, answerquestions and support team members as needed on daily activities (revisions, account strategy, online orders, make-goods, credit & collections, etc.)
Lead strategic account team meetings to ensure success of live campaigns. Evaluate campaign effectiveness and encourage team members to make recommendations to promotions, AccountExecutive and Account Planner to support the execution of promotions and promotional ideas
Research and manage Special Event Tracker (SET) discrepancies and recommendadjustments as needed to ensure proper scheduling of tracked events and programming, consult the SET for make-good opportunities
Team members will own campaign management and recommendations of effective copy/ideas to agency and clients
Team members will follow the online campaigns closely and communicate relevant click- through and creative success to improve performance and aid in retention. Process Video OnDemand (VOD), Ready-Remind-Record (RRR), and Request for Information (RFI) campaigns
Lead the processing and follow-up of credit and collection-related activities, including resolving billing discrepancies, answering client billing and invoicing inquiries and requests, and additional credit and collection support as needed
Lead team members in coordinating production activities between client, account executives, production and creative services, ensuring a timely and complete production process and ensuring proper communication between production, creative services, client, and traffic
Must have good understanding of online advertising including previous experience with online business management and reporting tools(i.e.Operative, DEX, OAS, Dart, comScore)
Proven ability to multi-task and perform efficiently in a fast-paced environment
Advanced skill level with Excel and PowerPoint

Sales Support Manager Resume Examples & Samples

Coordinate and support the review of Secured Finance business processes and controls, both at the inception of new processes and controls, and when these undergo material change, including appropriate linkage with the MCA
Coordinate the overall MCA and Annual Risk Assessment (ARA) processes for the Secured Finance business and functions, track their status, ensure timely completion, and escalate exceptions
Support the Secured Finance business in performing its ARA based on the analysis of internally raised risks and issues (management-raised issues, Compliance review issues, Internal Audit review issues etc) and externally raised risks and issues (regulatory issues, KPMG observations, etc). Perform a review of the business’ PRCs (Processes, Risks, and Controls) for quality assurance and completeness
Perform sampling-based quality assurance on MCA results and corrective actions arising from identified exceptions
Analyze MCA issues and trends, work with the business on implementing appropriate corrective actions, and share best practices
Coordinate and track the appropriate training of MCA testers based on the regional MCA training program and escalate exceptions
Work with Secured Finance business and function heads to identify, and report key risks and vulnerabilities within the Secured Finance business, document lessons learned, and propagate these across other Consumer businesses and functions as relevant. This also links in with the MCA Process, Risk and Control (PRC) process
Assess, evaluate, and validate controls through processes and tools such as the MCA, KRIs, and the electronic Departmental Control Functional Checklist (eDCFC) process, and work with the process owners to develop action plans that remediate the weaknesses. Establish reasonable thresholds for KRIs, and supplement KRIs to cater for local regulatory requirements
Lead or support as appropriate the root cause analysis of material risk events and control breaks, and establish an effective feedback loop to the Secured Finance business management team. Support the business in drafting appropriate corrective and preventive actions plans
Track issue and CAP status and progress, and escalate to the Secured Finance business head and Country CBORC head issues and CAPs that are at risk of missing their target dates at least 30 days ahead of the targeted closure date. Support the business on ‘at-risk’ issues and CAPs
Participation in pre-audit preparation (e.g. deep dive reviews etc.) and coordinate 'Requests For Information'
Provide advice to the Secured Finance business units on COB , performing COB Risk Assessments including BIA, Business Continuity Planning, Crisis Management, etc
Support the business in reviewing, maintaining, and enhancing Permanent Control Readiness
Business degree from a recognized University
Meticulous with strong analytical and problem solving skills
Preferably with 2 – 3 years compliance/control experience
Good inter-personal and communication skills
Good time management skill
Able to multi-task, ability to work independently and a team player

Sales Support Manager Resume Examples & Samples

University graduate or above, over 5 years working experience in banking or financial industry
Experienced in managing a sizable team and good at motivating and managing team
Has good analytical skills
Strong customer focus, financial knowledge and experience
Sociable individual with strong networking stills
Analytical and possess great drive in meeting objectives

Senior Manager, Channel Sales Support Resume Examples & Samples

People management
Proven leader who has experience providing support to various retail sales channels and who instinctively practices the “Servant Leadership” philosophy
Experience in developing take to market campaigns for the retail sales channels in the ultracompetitive telecommunications market
Proven leader who is committed to growing and developing high-performance teams
Team player with the ability to partner with multiple stakeholders and a strong track record of driving performance improvements across a team of direct reports
Desire to influence and promote change, and focus on results
Self-starter with the ability to manage several projects at the same time in a fast-paced environment
Knowledge of BRS products (TV, Home Phone and Internet)
Proficiency in the use of spreadsheets, ability to analyze data, and facility with presenting recommendations to senior leaders and executives
Bilingualism (French and English) required for candidates from Québec
University degree in business administration, marketing or a related area; master’s degree or professional designation preferred

Senior.tech Sales Support Manager Resume Examples & Samples

Be responsible for the technical support & product trainings to existing customers and potential clients
Be responsible for preparing specifications for customers
Ensure proper technical & sales support during presentations, exhibitions, roadshows conducted by the company
Support post-sale activity to customers, RMA & Product Certification processes
Support marketing communication activities & web-site management when required
Help with product localisation, customization and demand generation activity, help in proper launch of new product & services to responsible team members and contributes accordingly to ensure business success
Work out typical solutions together with specifiers sales team
Identify key technologies within the company and outside that may be a good add to company business and help staying competitive and advises to Country Business Leader, local and foreign Product Marketing teams
Work closely with ACS Knowledge Center Administrator & ACS Management to advise on key success factors and help execute them
Adopt technical literature to local needs and requirements
Participates in customer meetings and negotiations when required
Manage Sales Support team via setting up HPD metrics enabling business growth & team loyalty, continuous people performance development together with Product & Sales Support Leader
Support Sales teams & Channel Leaders to ensure sales growth
Higher Education (Engineering Degree and technical experience required)
Proven Technical & Sales Support experience more than 5 years
Deep technical knowledge of HVAC, Security & BMS systems
Deep technical knowledge of Information Technologies including Information Security technologies (profile education is preferably)
Knowledge of Honeywell ACS products and technologies
Experienced in delivering customer presentations and technical trainings
Experience in supporting marketing communication and demand generation activities, proven experience in product customizations and adaptations, RMA
Experience with Agile Product Lifecycle Management system
Experience with JIRA The Issue Tracking solution
Good understanding of Honeywell company structure
Good understanding of certification procedure and technical standards
Good understanding of sales process & customer orientation
Certified Six Sigma level Fundamentals
Certified Honeywell ACS Products and Systems Installer
Capable of building strong relationships both internally and externally at all levels
Creative mindset – able to position the business for growth with their products
Ability to pull out key messages and points from written and financial reports
Ability to plan activities, meet assigned schedules and achieve planned targets/objectives
Reliable with sense of responsibility
Open and responsive

Sales Support Manager Resume Examples & Samples

Three to Five years of Sales or Sales Support experience in the financial services industry
Four or more years of supervisory/management experience
Considerable knowledge of the Payment Processing Industry

Citigold Sales Support Manager Resume Examples & Samples

Drive sales plans and practices that will deepen relationships with affluent banking clients
With the direction of the Citigold Sales and CPC Market Director, guide MMs to generate deposit and investment business with the collaboration of partners (e.g. FA, Branch) and support MMs to create credit (mortgage, home equity) solutions that meet clients’ credit/borrowing needs
Executes sales momentum strategy for MMs by leading tactical sales initiatives such as impact calls and review and assessment of RM performance to upgrade talent and drive business results
Support portfolio growth within covered markets by ensuring the MMs identify cross-sell opportunities and deepen relationship with internal partners (including, but not limited to, Lending consultants, CPWM Advisors, CPC RMs, Small Business partners, Commercial Banking RMs) to increase client acquisition
Partner closely and provide support for the Citigold Sales and CPC Market Director to facilitate sales practices and protocols for the sales force
Gather recruiting metrics and partner with key internal stakeholders (including, but not limited to, compliance, legal, recruiting, HR, and MMs) to manage recruiting efforts and ensure regulatory requirements are met
Support protocols and training set by the Citigold Sales and CPC Market Director to enhance MMs career path and continued development
Build resources to provide guidance and support for the sales teams to offer an exceptional client experience
Identify and help resolve pain points regarding effective client management from an entitlements and protocols standpoint for MMs. Partner with operations, legal and risk to overcome barriers where appropriate. Examples include but not limited to escalations, and/or exception approvals
Provide guidance to the MMs on day to day activities and sales production
6 - 10 years in sales, or direct field support within the financial services industry
Working knowledge of the retail banking business
Previous experience in wealth management or private banking preferred
Strong MS Excel and PowerPoint knowledge
Strong verbal and written communication skills with the ability to guide influence and convince others across functional teams to drive results
Ensures strict compliance with all US and global regulations and corporate policies
Identification of issues and risks, tracking them through to resolution or escalation where appropriate
Focus on supporting achieving sales goals
Strong customer service project planning, organizational, and problem solving skills

Field Sales Support Systems Engineering Manager Resume Examples & Samples

Complete all team administration requirements
Processing of all team contract deliverables (CDRLs)
Development and management of team proposals
Manage all team control accounts and CAMs
Development and management of Sustainment Business Rules
Facilitation and management of team forums (e.g., Performance Management Review Board and Modeling, Simulation & Analysis Council)
Interface to Cost War Room and Blue Print for Affordability program activities
Complete and manage Program Performance Reporting of actuals, forecasts and future predictions

Sales Support Manager MPI Resume Examples & Samples

Establishes productive, professional relationships with key internal departments such as Pricing and Contracts, Finance, Supply Chain, Marketing, Portfolio Development and Customer Relations etc. Coordinates the involvement of company resources, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations. Develop and nurture strong contacts and positive, proactive relationships with contacts ensuring open streams of communication
With Sales Support Director, supports solution development efforts that best address customer needs, while coordinating the involvement of all necessary company resources
Supports partnerships with business unit leaders (Commercial Finance, Pricing and Contracts, Supply Chain, etc.) in order to effectively communicate MPI priorities, maintain an understanding of current business operations, and help drive development and integration of key planning processes
Supports the sales team by providing proactive support through continuous monitoring and analysis, taking a long term view on growing our business. Manage the preparation and help drive the completion of sales presentations, scorecards and other documents to ensure the sales teams is equipped to effectively complete their responsibilities
Minimum of a Bachelor's degree (or equivalent) and 2 - 4 years of experience required. 6-8 years of experience preferred. Project management experience is required. However, a combination of experience and/or education will be taken into consideration
Period travel required

Sales Support Manager Resume Examples & Samples

Ensure the smooth operation of the Sales Office on all administrative tasks
Ensure the AccorHotels Sales offices have updated and qualified mailing / communication lists / databases for clients of all market segments
Key communication / information point for all facts regards hotels in the region
Ensure Sales office expenses / budgets are controlled and processed on schedule CRM (Anais) Expert and Relay coordinating all elements of the hotels usage and ensuring training is delivered to new team members
Ensure the smooth induction into the AccorHotels network of new hotels

Sales Support Manager Resume Examples & Samples

Corporate liaison to support both internal and external customers by outreach and relationship management to drive maximum customer satisfaction
Lead the Sales Support/Customer Success teams proactively to provide high-quality customer (internal/external) value in a timely manner with emphasis on the presales to quote, quote/contract to 1st time order and post-sale issues in support of our customers, while striving for outstanding customer experiences by making it easy for them
Responsible for identifying improvements for both the internal and external customer experience and partner with the business to drive these improvements to positively impact overall customer experience/satisfaction
Create, manage and report, key department metrics to manage the team effectively and in alignment with the goals of the Division
Accountable for day-to-day operations to ensure Sales Support/Customer Success team in the delivery of value creation for differentiated experience while striving for the highest standards of quality, so that the team consists of the optimal number of people with the appropriate skills to support customer needs
Align and build strong internal/external customer relationships to promote and deliver customer value
Responsible for assisting in promotion of team value & Hologic employee engagement culture, processes, empowered team approach for solving challenges and Customer First focus and behaviors of interacting with Hologic customers
Work to ensure a culture of high level employee engagement and satisfaction is achieved
Experience as a Manager/Supervisor of a sales support or customer success team and/or 8- 10+ years of relevant experience in leading teams
Demonstrated ability to coach/lead teams and manage/align with senior leaders
Understanding of Hologic sales reps and customer needs
Be able to collaborate cross functionally and with internal business leaders
Demonstrate a passion for building a culture of quality and operational excellence with the goal of creating exceptional customer experiences

Sales Support Manager / Supervisor Resume Examples & Samples

Manage, lead, and support the daily activities of the Sales Support department
Provide general sales support within specific account(s)
Plan, monitor, develop and coordinate project activities to ensure that the customer's and Liberty’s goals or objectives are accomplished within proscribed timeframe and funding parameters
Assist with promotions and other program rollouts, including the coordination of planning resources (working with the event forecast template) and work with distribution center personnel to ship and expedite orders as needed
Respond timely to issues/requests and provide problem resolution. Support follow-up needs for information, pricing or product samples to customers
Oversee EDI order management to ensure consistent processes are created and followed both within Sales Support and cross-functionally by working with business partners
Participate in cross-functional meetings and initiatives to review open projects and orders, establish efficient workflow, and increase effective communication
Responsible for employee development, formalized and scheduled training programs for assigned employees within Sales Support, or other areas that interact closely with the Sales Support team
Assist in the continuous development process for project delivery improvement
Responsible for developing, implementing, and monitoring departmental goals and KPIs with a an emphasis on continuous improvement
Proactive sales process implementation
Assist and resolve more complex customer complaints (internal or external), with a focus on response time and quality
Lead systems implementations and system upgrades for the Sales Support function
Define, document, and implement improvements to day-to-day sales support
Work as an advocate to represent the department and its capabilities
Act as a liaison between Sales, Marketing, and other departments within the organization to help ensure customer satisfaction
Serve as the account expert as it relates to systems and processes (routing, invoicing, internal and external systems, etc.)
Understand the workings of multiple customers/multiple departments
3+ years of solid administrative or sales coordination experience, preferably in managing a small team in customer service or sales support
Exceptional interpersonal, verbal and written communication skills to effectively convey information, ideas, and policies to customers and various internal departments
Self-starter with the ability to provide new ideas and business solutions
Exceptional internal and external customer service skills
Highly organized and able to prioritize and multi-task effectively in a fast-paced environment
Strong task management and organization skills
Strong knowledge of Microsoft Word and Excel
Ability to work with limited supervision
Ability to effectively motivate and lead subordinates and others

Senior Sales Support Manager Resume Examples & Samples

Focused on the effective and efficient contribution to the tactical and strategic demands of the job role
Expected to be a fully functional, self-directed and mentoring less experienced sales support team members on product knowledge, direct marketing and industry knowledge to enhance their contribution
Continues to develop and executive and self-direct education plan to further their in-depth information about Acxiom’s products, direct marketing and the industry they serve oriented around
Product Knowledge to increase product knowledge, calculate non-standard pricing, conduct product presentations, create product proposals addressing client reported business issues and conducting value proposition driven demonstrations (if applicable)
Direct Marketing Trends: to increase knowledge of key concepts, promotional contents, promotional media, channels, challenges and solutions
Industry Training: to increase understanding the industry served, industry trends, vertical industry nuances (if applicable)
Competition Training: to increase understanding of the competition and enabling our products and services to viewed as superior
Involved in multiple solution or account related projects and/or processes that are of a complex and/or critical nature
May also be routinely involved in providing consultation with regard to his/her area of expertise. MENTOR: Consistently provides proven, formal mentorship. High complexity assignments – owner. Moderate complexity assignments - owner (1 or >). Low complexity assignments - provide oversight/review. Regularly leads self and others and/or established as SME and/or established as specialist. Understands how whole picture aligns to overall Acxiom strategy
Product Knowledge and Understanding: Detailed knowledge of sales support management

Proposal & Sales Support Manager AIM Resume Examples & Samples

5-7 years of proposal development and coordination experience
Or any combination of education and experience which would provide an equivalent background
Managed care industry experience
Knowledge of “Blues Plans” preferred

Manager, Customer Sales & Support Resume Examples & Samples

Recruit, train, manage, monitor, and mentor CSSs / ISS - Inside Sales in every aspect of the company’s products, competitive products, and the company’s procedures and policies ensuring that all personnel progresses to their maximum potential to drive sales and provide excellent customer support, including, but not limited to
Ensure the quality and accuracy of the technical knowledge and compliance with the company’s policies and procedures; including compliance with ISO / CE regulations
Assess and determine the technical knowledge by establishing and implementing a system for evaluating individual’s capacity to adequately maintain the appropriate product, technical knowledge, sales and customer support skills necessary to fulfill the company goals
Ensure the quality and effectiveness of all CSSs / ISS - Inside Sales is consistent with company goals, objectives, and strategic direction
Monitor the performance and progress of CSSs / ISS - Inside Sales to meet performance objectives set by management through regular plug-in sessions, and use of measurement tools such as daily phone stats, up-sell reporting and performance on individual special projects
Coordinate with Technical Services Manager on development and presentation of sales programs and technical product training
Ensure CSSs / ISS - Inside Sales are engaged in successfully implementing sales up-sell campaigns
Interface with customers to provide technical product information and/or customer service, as needed
Ensure CSSs / ISS - Inside Sales are upholding the highest level of customer service and support
Attend company sponsored training on product and sales techniques
Prepare monthly sales reports derived from multiple sources, including but not limited to CRM, Magento, phone systems
Partner with Human Resources to discuss or initiate any disciplinary actions/counseling of direct subordinates for non-compliance of company policies or procedures and/or performance and behavioral issues
May attend key tradeshow meetings as directed by the Vice President of Sales and Marketing
Local travel may include trips to other company locations
Proven ability to effectively motivate, mentor and develop employees
Personable, friendly and able to effectively deal with customers and manage multiple priorities
Highly organized with a detail orientation and proven follow-up skills
Ability to think creatively about problem solving issues
A sense of urgency for maintaining a high standard of customer service results and proven follow-up skills
Ability to use common sense and logical reasoning abilities to understand and carry out written and/or oral instructions

Customer & Sales Support Manager With German Resume Examples & Samples

Consultancy & Design of Product Offering
Key contact for the Sales organization for Customer E-Catalogue and Portal related matters
Guide Sales and implement optimal catalogue structure
Proactively informs Sales/Customer on any major change in offering or pricing
Provide B2B solution consultancy (no B2Bi)
Provide consultancy on product offering and pricing
Performs triage on issues and redirects to appropriate teams
Catalogue Deployment & Maintenance
Drive Catalogue set-up & maintenance in line with Sales and Customer requirements
Proactively manage EOL and NPI in customer offering and catalogue
Manage offering and pricing update across BUs and coordination across regions
Accountable for quality and availability of customer catalogue and pricing (including PCCS)
Set-up simplified deals
Obtain price approval for customer offering and circulate within account team
Contract/Deal Setup & Mgmt
Supports bid preparation by providing margin, config and quote support
Manages standard and simplified deal set-up
Manages external lease renewal process with customer
Manages offering and pricing updates for all Bus
Customer support and communication
Provide customized portal training
Manage all quote requests
Acts as single point of contact on issues regarding offering, catalog, B2B portal access and capabilities
Proactively inform Sales or Customer on any major change in the catalogue
Manage Demo/Certification unit requests
Metrics & controls
KPIs control and Global Business Services (GBS) and implements corrective actions in case of deviations
Supports the team for timely closure of all cases impacting the team’s KPIs
Prepares and presents metrics evolution monthly presentations
Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency
Responsible to achieve the individual objectives, as agreed with the direct manager/supervisor at the beginning of HP’s fiscal year and as reflected in HP’s performance management tool (i.e. perform2win)
Responsible to caring for / securing the department’s equipment under his/her ownership during the duration of his/her employment
Ensures proper backup and handover during vacation and other absence
Applies internal policies to ensure HP policies and audit requirements are met
Respects HP’s rules of confidentiality and private information policies
Performs additional activities related to department’s activities as assigned by managers
Demonstrates fundamental understanding of legal concerns and requirements, operations Fundamentals, HP
Businesses/Operations Integration
Understands and effectively integrates HP's corporate vision, line-of-business objectives, and associated value propositions within operations program design & roll-out
Understands HR's role in corporate governance and accesses this expertise in support of a positive corporate environment
Demonstrates fundamental understanding of information management systems and infrastructure
Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution
Knows the health and work security regulations
To pass the mandatory labor medical check-up and to take part in Health and Security training sessions, whenever called for
To announce immediately the employer and/or the designated employees about any situation related to the working environment, they have strong reasons to consider a real danger for the health and security of the employees, as well as accidents of their own
To inform the manager and/or the employer about the accidents he suffered
Not to unplug, deactivate, modify or randomly stop the machines, and to correctly use these devices
To work together with the employer and/or the designated employees in order to implement all the measures required by the labor and health protection inspectors
To provide all the necessary information required by the labor and health protection inspectors
Is complying with the protection instructions against the fires establish by company management

Susquehanna Commercial Finance Sales Support Manager Resume Examples & Samples

Ensure team members are performing at expected production rates that meet standards set by management
Ensure that documentation meets the terms and conditions of credit approvals and Susquehanna Commercial Finance (SCF) policies and procedures
Train and mentor new and existing associates
Monitor workflow levels with associates and redistribute transactions when necessary
Measure production levels of associates and works to improve production rates, if necessary
Maximize usage of systems to improve efficiency
Ensure service standards are being met with high levels of customer satisfaction
Motivate associates and delegate various functions to associates members to maximize productivity and quality of work in order to achieve departmental goals and Service Level Agreements
Promote harmonious working relationships with other associates and departments
Assist in promoting accountability with associates by conducting performance reviews, setting and communicating expectations and giving positive and negative feedback during reviews and in the course of business
Identify and develop associates with potential for advancement opportunities
Develop criteria for recognition program to reward associates for performance to nurture high morale and reduce turnover
Responsible for rendering disciplinary action when necessary, including placing a non-performer on probation or re-allocating to a more suitable “fit” based on skill sets
Ensure Service Level Agreements are met with regard to customer service for both internal and external customers
Strive to provide extraordinary customer service by exercising effective customer service skills and by transacting all business in an accurate and timely fashion
Actively promote the reputation of the Bank by building relationships with customers, handling each customer with personal interest and respect
Take ownership of customer problems and follows through until resolution is achieved
Maintain updated policy and procedures for department
Manage the sales support processes for basic to complex lease and loan transactions
Ensure transactions are in compliance with the conditions of approvals and the policies and procedures of SCF
Ensure that SCFs security interest in transactions is properly perfected and maintained
Participate in management meetings
Recommend and/or implement policy and procedure enhancements
Note and track exceptions to policy and procedures
Communicate system updates and changes to management and users in a thorough and timely manner
Strive to build relationships with supervisors and co-workers by handling requests with polite, efficient and enthusiastic service to ensure a smooth and efficient working environment
Convey a high degree of professionalism in manner, appearance, phone etiquette and maintaining confidentiality at all times
Ten years in the leasing/financing industry experience
Effective communication and interpersonal skills for working with business people at all levels
Ability to communicate and train users of the Bank's applications
Ability to write recommendations to management
Ability to communicate through the use of a personal computer
Excellent verbal and written skills that allows the communication of technical situations to non-technical management and associates
Strong working knowledge of commercial finance transaction documents and terminology
Strong document review skills
Strong knowledge of operational workflow of a commercial equipment finance company
Strong work ethic, attention detail and diligence to work with minimal supervision
Strong knowledge of the Uniform Commercial Code (UCC), with an emphasis on Article Nine provisions
Basic accounting principles and math aptitude
Read and comprehend commercial loan/lease documentation
Function in a team environment
Ability to travel, occasionally overnight INDBBTEF

IPB Sales Support Manager Resume Examples & Samples

The Sales Support Manager is responsible for leading and directing the work of a team of nine (9) Service Assistants. This team provides support to a team of twenty six (26) Sales Professionals, responsible for managing over 28,000 customer relationships. The Sales Support Manager supervises the daily activities of the operational sales support function, oversees the workflows of service related processes within the Sky Banking unit and handles and resolves complex customer requests or complaints. The position reports to the Sky Banking Sales Manager in Tampa, Florida
Manages time and attendance, time-off requests, defines annual employee goals
Conducts monthly, semi-annual and annual one-on-one reviews focused in performance management and career development discussions
Conducts periodic team meetings to cover important topics
Makes decisions regarding the hiring of new Service Assistants
Works with Sales Managers to drive employee-satisfaction initiatives identified via our Voice of the Employee surveys
Manages all Service Escalations. Responsible for Service Recovery actions including reaching out directly to clients as needed
Acts as the primary point between the Sky Banking team and the Operations and Customer Service teams
Coordinates service related cases with Sales Support Managers in other sales offices
Works with the Sales Managers in initiatives to improve client satisfaction and Net Promoter Scores (NPS)
Manages service-related processes such as account opening, account maintenance requests, credit card applications, answering service emails from clients, etc. Maintains proper procedures
Bachelor’s Degree in Business, Finance, and/or any other related field or
At least 2-5 years of experience in Sales Support or Customer Service roles
Good understanding of financial services industry
Bilingual in English and Spanish. Portuguese highly desirable
Proven people management and coaching skills
Proven ability to manage workflows, track volumes and use reports to manage workflow processes efficiently
Computer proficiency, ability to use Microsoft Office applications such as Outlook, PowerPoint, Word and Excel
Proven track record in identifying client’s needs in order to offer a superior service experience

Field Sales Support Systems Engineering Manager Resume Examples & Samples

Thorough understanding and experience with leading and coordinating all aspects of the Air Vehicle (AV) depot sustainment
Demonstrated proficiency in MS Office applications
Sound understanding of in/out of scope work and the Over & Above and Delay and Disruption processes
Ability to interpret and execute policies and procedures that typically affect aircraft maintenance activities as related to US services and partner countries
Experience with military depot planning and operations strongly desired. Extensive knowledge of CNAF instructions and Naval Aviation Maintenance Plan
Prior military service at multiple levels of maintenance, logistics, and support of 5th generation fighter aircraft preferred

Sales Support Manager Resume Examples & Samples

Developing associates for current and future business needs based on ever-evolving market and industry changes to meet rapidly changing client needs and AF’s organizational vision and purpose
Coaching and training associates on to accomplish specific business goals and deliver expected sales results
Conducting monthly business result meetings with associates. Reporting on and analyzing individual and territory objectives; ensuring clarity of performance for each associate relative to their results and business plan
Conducting call quality drills and workshops, facilitating call calibration meetings, and providing one-on-one coaching to associates to ensure North America Distribution (NAD)’s call quality standards are consistently attained to enhance adviser/customer experience, drive sales, and retain existing assets
2+ years of management experience, strongly preferred
Exhibits in-depth knowledge of the mutual fund industry and that of current/possible future policies, practices, practices, and/or trends, affecting this business area. Familiarity with American Funds, strongly preferred

Sales Support Manager Resume Examples & Samples

Monitors and reports region office performance against plan
Establishes and maintains good working relationships with dealers and corporate marketing divisions through regular visits and communication
Provides coordination between subsidiary office marketing staff and subsidiary office credit/operations staff in order to ensure timely disposition of new business
Provides coordination between subsidiary office staff and headquarters to ensure timely and accurate communication of marketing needs, programs, and competitive environments
Identifies and provides direction on large lease/finance transactions including structuring and closing transactions as required
Identifies and develops new finance/lease opportunities for Caterpillar Financial Services Limited (CFSL) and develop marketing programs to pursue those opportunities
Evaluates individual lease/finance transactions to establish a structured pricing strategy and to monitor subsidiary office use of discretionary discounting
Evaluates transactions, customer size and credit strength, dollar value of transactions, dealer profit level, competitive pricing, finance competition, whether or not sale is dependent on financing, and to determine whether to authorize or deny discretionary discount
Ensures timely completion of equipment audits and participates in re-marketing of returned repossessed equipment
Develops marketing strategies that assist the Territory Managers in promoting Caterpillar Financial Services products
Assists Caterpillar Financial Services Limited (CFSL) staff in developing a working relationship with dealer personnel in order to facilitate the selling of financial products
Understands Equal Opportunity and Harassment policies of the company, applies them in all aspects of management and maintains an environment, which is consistent with these policies
A 4-year university degree or an equivalent diploma and a minimum of 6 years exempt experience in the finance business with a thorough knowledge of commercial lending, marketing, credit and customer services at the retail and/or wholesale financing levels
Demonstrated knowledge of finance/leasing products, policies and procedures
Knowledge of Caterpillar products, their applications and their markets
Demonstrated knowledge of the subsidiary’s credit and documentation procedures, processes and operations
Demonstrated knowledge of and the ability to apply math computation skills used for financial modeling and forecasting techniques
Ability to read and analyze various business reports
Demonstrated knowledge of commercial law
Demonstrated knowledge of lease accounting practices
Knowledge of Caterpillar dealer organization and the industries served by Caterpillar dealers
Demonstrated knowledge and the ability to apply marketing techniques
Knowledge of how the economy impacts business
Knowledge of Human Resources policies and procedures
Demonstrated ability to apply problem solving and decision-making skills
Demonstrated ability to analyze the financial status of customers
Ability to provide an atmosphere of teamwork and cooperation with fellow employees in order to accomplish given tasks
Ability to speak, read and comprehend languages other than one’s native language may be essential
Ability to apply managerial and leadership skills to develop and motivate personnel
Ability to define finance/lease markets and make recommendations
Ability to drive a car or arrange for adequate transportation to and from dealerships, customer sites, etc
Ability and willingness to travel

Sales Support Manager Resume Examples & Samples

Actitud de servicio
Orientado a resultados
Enfoque al cumplimiento de metas
Facilidad de palabra
Organizado
Buen planificador
Enfoque en necesidades del cliente empatía
Capacidad de negociación
Administración de fuerzas de ventas
Manejo avanzado de office
Negociación

National Customer Support Sales Manager Resume Examples & Samples

To maximise Customer Support revenues and margins by managing and directing the Customer Support Sales Team and implementing the marketing strategy
To proactively use business intelligence to direct sales and marketing resources
To assist the Customer Support Director in setting and implementing strategic business plans aimed at growing Customer Support revenues and margins, and improving customer satisfaction
To coach and develop the Customer Support Sales Team in optimising effectiveness
To ensure effective use of CRM systems to capture all customer interactions and use of market data to assist the Business in maximising sales opportunities and assessing risk
To ensure the CSSM incentive scheme is structured to support the strategy and business growth
To assist in negotiating deals and agreements with customers
To manage, follow up and report on sales performance against plan
To develop selling and marketing initatives, including online, for Customer Support products and services in collaboration with the Business Solutions Team
To identify, plan, implement and follow up aftermarket campaigns in collaboration with the Business Solutions Team
To plan and participate in trade shows on behalf of Customer Support
To analyse parts sales data and propose improvement actions
To develop and facilitate aftersales training programmes for Depots, Compact Dealers and the Customer Support Sales Team (in collaboration with the Competence Development Manager)
Provide market input and direction to the Parts, Service & CSA Pricing Teams
To develop and maintain a structured way of handling Special Terms Agreements and ensure adherence to agreed terms and conditions
To support the atrategy for selling Used Parts
To support the strategy of the Key Account team by providing local sales contactand back up for National & Key Accounts
Responding to tenders (Repair and Maintenance offers, service contracts, parts and labour pricing)
To work with the Regional Service Managers and Regional Business Managers to develop and implement cross functional initiatives to assist in the growth of the business
To monitor and review competitor activity and feedback market intelligence
Work in accordance with Volvo Group UK standards of health, safety, quality and environmental care
Driving License

Sales Support Administration Manager Resume Examples & Samples

Lead and manage direct reports
Apply demonstrated knowledge of the Encompass Sales function and what it takes for an Encompass sales leader and agency to be successful
Apply demonstrated knowledge of Encompass products, business results, sales leader and agency incentive compensation, and channel competition in target markets countrywide
Apply working knowledge of all other Encompass AORs and how they interact with Sales
Demonstrate strong ability to clearly and concisely craft communication on myriad topics, from simple to complex and to wide-ranging audiences. Communicate effectively in challenging and complex situations. Efficiently and succinctly present complicated information
Collaborate cross-functionally within Encompass and with appropriate Allstate areas of responsibility
Strategically build and foster relationships across functions
Develop and present business cases for initiatives ranging from simple to complex
Influence others to take recommended actions
Bachelor’s degree preferred; business or technical discipline and prior experience in similar role(s) preferred
Strong general management, analytical, planning, organizational and facilitation skills

Sales Support Manager Resume Examples & Samples

Co-ordinate with Global and Local Marketing sales units support teams to implement the regional support strategy with respective teams
Lead a team of RCC specialists to implement the strategy designed to support the entire technical business processes
Define clearly the responsibilities and structure for building an effective, capable and high performing organisation
Ascertain achievement of established targets are met within the stipulated time
Support in operational activities including general technical support, training and qualification, project engineering, support and the development of specification and solution proposals

Customer & Sales Support Manager Resume Examples & Samples

Strives to provide customers with efficient and courteous service, while upholding company requirements
Is able to work cross functionally, and acts as a liaison between customers, internal stakeholders, as well as external rep agencies
Develops and implements customer service policies and procedures; and ensures employees are trained to carry out the responsibilities
Defines and communicates customer service standards to internal and external stakeholders
Directs the daily operations of the customer and sales support team
Is responsible for making staffing decisions, and supports BrassCraft’s Performance Management Process, the establishment of individual performance objectives and development plans
Coordinates and manages customer and sales support projects and initiatives
Identifies and implements strategies to improve processes and quality of service, while increasing productivity and profitability
Handles complex and escalated customer service issues
Able to travel up to 15%+
Bachelor’s Degree in Business Management or related field; or equivalent work experience
5+ years of experience in Customer and Sales Support or related field
Two years of management experience
Is able to lead staff to achieve maximum results while maintaining a positive work environment
Excellent interpersonal and communication skills; and demonstrated successful ability to build positive partnerships, while working collaboratively with cross-functional business teams
Advanced computer skills required including Microsoft Office Suite
Familiarity with the plumbing industry and products

Sales Support Manager Resume Examples & Samples

Operates within Payments and Cash Management (GLCM) Sales, working with HSBC Group's CMB Large Corporate / Mid Market customers in providing and supporting the full range of payments, cash management. GLCM is a provider of choice to clients doing business both domestically and internationally
Excellent time management, planning and organisation skills
Relationship Management experience at multiple levels
Ability to understand a customer’s business and the fundamentals of running a business
Knowledge of global cash management considered an asset
Knowledge of Treasury Foreign Exchange considered an asset
Knowledge of day to day workings of a Corporate Treasury environment, foreign exchange and payments considered an asset
Broad knowledge of HSBC Group companies and product ranges considered an asset
Experience with local and regional cash management and clearing services, products and techniques would be considered an asset
Comprehensive knowledge of the HSBC Group's inter/intra clearing systems considered an asset
Recent MBA students would be considered

Customer Sales Support Manager Resume Examples & Samples

Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support
Represents team as a subject matter expert on internal processes to other functions and organizations
Developed problem-solving and analytical skills
Developing knowledge of local legal compliance issues

Elavon Gateway Sales Support Manager Resume Examples & Samples

Proper phone etiquette
Quality focus
Knowledge of Payment Gateway functionality and the Value Added Resellers they support

Mortgage Sales Support Manager Resume Examples & Samples

Minimum of five years proven and progressive Mortgage customer service experience or equivalent, preferably within a call center environment
Thorough knowledge of customer service practices, policies, applicable laws and regulations
Well developed communication and interpersonal skills

Manager Sales Compensation Support & Administration Resume Examples & Samples

Collaborate with Distribution, IT, Finance and HR to define annual Sales Incentive Compensation Plans
Lead successful system testing of Sales Incentive Compensation Plans, representing Operations
Responsible for data reconciliation including new sales, renewals, ABs and cancellations
Ensure timely and accurate compensation payments
Deliver excellent customer service to Distribution organization, including training and issue resolution
Provide Quarterly Management Reporting and trend analysis
Coordinate Licensing and Appointment efforts for Distribution organization
Perform monthly appointment reconciliation for external Brokers and ensure state specific fees are paid timely
Superior analytic skills – ability to work with large data sets from multiple sources
Excellent presentation skills – present analyses/findings in a compelling manner
Ability to work cross functionally and collaborate effectively with business partners
Ability to manage competing priorities work effectively and independently within time constraints
Insurance and/or business specific knowledge/experience a plus
5+ years of business analysis and/or financial analysis
High level of integrity and confidentiality
Knowledge of the insurance or financial services industry preferred
Compensation experience a plus

Manager, Client Sales Support Resume Examples & Samples

Develop and implement strategy and process to guarantee adequate and continuous training and knowledge transfer to the Sales Support (Sales Engineer) team
Manage the sales tracking system to properly document sales opportunities and facilitate client and prospective client communications
Manage the team workload and expectations at many different fronts
Report implementing strategies to maintain current and consistent presentation materials and creation of presentation documents for client meetings and general sales initiatives
Establish strategies to coordinate multiple active responses to RFP and RFI requests from prospective clients through use of RFP software and input from various internal departments
Coordinate with Marketing and Product resources to assure that proposals and presentation materials are updated and reflect current and correct product information
Participate in sales conferences and other sales activities as directed by the department manager
Bachelor’s in Business Administration, Management, Finance or related degree
Minimum 4 years of experience in a professional B2B sales and support activities environment
Experience organizing and managing a professional team (ex: sales support)
Highly fluent in Spanish at a business level
Experience working in Latin America
Strong organizational and communication skills with attention to detail
Must be able to travel internationally when needed up to 30% annually
Experience working in the financial technology industry
Ability to execute corporate sales strategies
Ability to meet deadlines consistently across multiple active projects
Ability to work with management across functional areas to gather current product information
Highly client and customer focused
Self-motivated and high-energy individual that works well in a team environment

Ad Sales Support Manager Resume Examples & Samples

Manage the Sales Operations team to
Contribute to the professional development of the team in all aspects
Ensure established SOPs, processes and procedures are properly followed and kept up-to-date
Identify opportunities for improvement of current SOPs
Ensure daily responsibilities of the department are met and completed accurately and on time
Act as a liaison with internal departments such as Content, Traffic, Broadcast Operations and Finance to ensure full and accurate attainment of revenue goals
Partner with Content, Media Planning and Affiliate Sales on initiatives that will increase DLA/USH brand equity and/or revenues
Identify system/technical areas of opportunities and collaborates with IT team on their development and/or implementation
Responsible for team successfully completing any required system user testing
Claim ownership of the overall operational steering and development of the department
Coach supervisors on management skills, issue prioritization, resolution and time management
Maintain Budget for Commercial Operations

Sales Support Manager Print & Promotional Marketing Services Resume Examples & Samples

Manage the NSW Print & Marketing inbox (traffic workloads to your allocated employees)
Lead team of direct reports and set target results and outcomes to achieve overall efficiency results. Manage resourcing to ensure optimal management of human capital within division
Collaborate with Sales Manager to help develop and implement the divisional strategy based on departmental strategic plan to achieve budget
Escalation contact

SAP Global Sales Support Manager Resume Examples & Samples

Develop application sizing and architecture guidelines and capacity tables (coordinated with performance team) for SAP Solutions
Create standard configuration templates
Enable geo SAP CoC, LETS, and geo technical sales
Provide support for questions coming to: SAPsolutions@lenovo.com

Sales Support Manager Resume Examples & Samples

Provide Sales support for all ACSS market segments (AT; Business & Regional; Military; and Aftermarket); weekly short term forecasts (STF); and monthly ACSS Executive STF. Ensure the forecast accuracy
Provide Sales support for monthly Business Requirements Planning (BRP)/ Sales Inventory and Operations Planning (SIOP)
Provide marketing and product development support for ACSS’s core products (i.e. TCAS, TAWS and Transponder)
Provide Sales support in improving the overall STF Process
Provide Sales support to coordinate cross functional Groups in support of Sales & Orders annual Objectives
Responsible to develop and maintain the Sales Operations Dashboard to allow effective management of the ACSS Sales & Marketing Activities
Develop, Support and Improve the ACSS Long Term Forecast (LTF) Process and Planning Cycle including Product Roadmaps; Product and Market forecasts and Product Development Investments
Develop marketing plans to include internal and external stakeholders including but not limited to OEM’s, Operators and government agencies
Responsible for the development of the annual ACSS Catalog and its process
Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers
Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity
Maintain professional internal and external relationships that meet company core values
Support the capture of strategic sales pursuits through customer and proposal activity. Support the strategic planning process (Phase 0/1)
Responsible for the development and maintenance of Product Marketing support materials, Sales Force training, and pursuit support
L-3 AP support for STF; forecasts and planning as required
Prefer advanced degree or MBA
Prefer 5 years related experience
Strong computer skills in MS Word, Excel, PowerPoint and Outlook are required
Exceptional organizational/project management skills
Strong ability to collaborate with colleagues across departments
Outstanding communication skills both written and verbal

Back Office Commercial Sales Support Manager Resume Examples & Samples

Support in the creation of customer technical and commercial offers to meet customer needs
Prepare bids and offers combining features and commercial terms to attract customers
Support preparation of contracts including determining and assessing business risks associated with scope of projects
Interact with legal support on contract terms
Assist in management of ad hoc special projects related to proposal development
Engage in defining and maintaining best practices of full life cycle proposal preparation
The preferred candidate should have a minimum of an undergraduate degree and 5+ years of experience in business development, commercial management, sales, or project development with a proven capability to understand technical products
Advanced degree or MBA preferred. Work experience in the power/energy/construction sector and/or within sales of new solutions are required
Strong presentation and interpersonal skills required. The candidate should be capable of creating compelling new offers reflecting customer needs and communicating them to audiences composed of technical, commercial, and regulatory backgrounds
Possess strong verbal and written communications skills, including the ability to contribute content within marketing collateral or messaging. English required, additional (Spanish, French) languages a plus
Solid financial modeling experience using Excel with the ability to evaluate offers for consistency with business needs
Demonstrated business judgment and individual initiative. The ability to work with minimal supervision
Ability to work dynamically and cross functionally within teams spanning both the regional organization and the energy storage team in a fast-moving technical business environment
Possess an entrepreneurial drive for getting things done and a “whatever it takes” attitude
Ability to travel to target markets as needed (minimal)

Sales Support Senior Manager Resume Examples & Samples

Directs the efforts of others in the achievement of the strategic and end-to-end operational objectives of the group
Manages the hiring, staffing, training, and maintaining of a diverse and effective workforce
Focuses on influencing and delivering a positive customer experience according to Dell standards and vision
Improves sales processes and operational effectiveness
Manages to business level metrics

MB Sales Support Manager Resume Examples & Samples

Divisional Support for four Division Managers and 2 Correspondent Development Account Executives
Three years of Risk Management experience
Expert experience with Microsoft Excel

Assistant Manager MP Sales Support Resume Examples & Samples

Work closely with customer specifications are understood (and challenged, if needed) and the right products are offered
Study customer Tender Documents and prepare KONE MP Documents according to MP process
Understanding the traffic challenges in buildings and be able to optimize our solutions to overcome said challenges
Help Sales in arranging the technical documents for the tender submission
Ensure that the proposed solution fulfills the codes, regulations and safety requirements
Shall take responsible for correctness of order in line with offer to customer
Coordinate with Local MP Engineering team to get correct drawings from SL

Sales & Support Group Manager Resume Examples & Samples

Manage field and inside sales activities for Laser Measurement and control products in North America
Meet or exceed regional sales targets through proactive and targeted sales programs
Manage inside sales team and call center
Leverage Sales data base for targeted customer, market, and product campaigns
Develop and manage lead qualification and generation activity
Identify and implement sales efficiencies through inside sales
Assist in tradeshow management, and support
Manage, maintain and produce sales content, collateral
Competitive analysis and documentation
Support and create offers for direct mail and marketing
Liaise and attend meetings with other company functions
10+ years in laser or related technical field - Sound technical knowledge of Solid State, Semiconductor, Excimer, CO2 Fiber and Diode laser products and their applications
5+ years in technical sales and sales management
Very strong interpersonal and analytical skills
Ability to utilize reporting tools
Demonstrated ability to work independently and effectively in a broad organization

Regional Sales Support Manager Resume Examples & Samples

Complete control and management of regional new car, used car and Ex-fleet car sales performance forecasting both internally within the team and externally to key departments and management personnel
CoR programme spend tracking, accrual management and performance against target analysis
Regional inbound dealership and customer enquiry management via email and direct contact, this also includes management of a dedicated urgent dealership sales enquiry telephone hotline
Control, manage, track and communicate via effective means YTD performance on topics that include but are not limited to, Retails, Wholesales, Bespoke, CoR, Provenance
Responsible for working with Global fleet team and workshop on site at the Technology and Logistics Centre to ensure prompt and effective preparation of Ex-fleet vehicles for sale to dealerships and customers
Regional Product/Bespoke initiative management. Working closely with the Bespoke Sales Manager for the region to respond to incoming dealer and customer enquiries
RRMC Dealership demonstrator control and management, ensuring dealerships have the correct drivable product to display to interested prospects
Dealership bonus payment management, payment or hold of back end 5% bonus based on defined criteria as set in the beginning of the year
RRMC new vehicle ordering to include SMS quota management, production steering and maintenance of dealership quota plans to drive orders
Responsible for the creation of all regional sales memo`s and internal pricing documentation within the active month
Working collaboratively with the Regional Sales Strategy Manager to support the ongoing development of the region with data analysis and feedback on Regional Sales Programmes
Overseeing the daily roles and supporting ongoing project work for the Sales graduate(s)

Business Analyst & Sales Support Manager Resume Examples & Samples

Provide comprehensive business/sales analysis and consulting to the RT & MFS sales management team
Consolidate and analyse all sales reports (daily, weekly, monthly..) and marketing data (competition, distribution, products, markets…
Develop the RT sales dashboard to timely monitor sales trend and results (by region/account/product category…)
Identify the gaps, investigate the root cause, and propose solution alternatives
Interview stakeholders to obtain business and process requirements and develop business and process documents to sales team
Execute month end analysis, and contribute to planning, forecast, trend analysis as well as ad-hoc reporting and analysis for the PLCN RT &MFS business
Co-lead the new projects and cross business lines projects (sales related) - including the business cases development and processes engineering
Co-lead sales teams integration projects to improve the team and business efficiency
Lead and manage the sales operation activities
Contract management for direct fleets
Claim management, customer satisfaction
Rebate dispute management
Sales supports by coordinating with legal, supply chain, logistics, and customer service…
A university degree, MBA degree considered a plus
5-10 years work experience, preferably with business analyst and/or sales experience
Knowledge of BI tools, Excel and PPT
Strong customer focus, project management and very good communicative skills
Excellent analytical skills and feel for numbers
Team player, Hands on approach and pro-active method of working
Fluent in English both written and spoken, Flexible mentality

Customer Sales Support Manager With German Resume Examples & Samples

Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters
Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs)
Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities
Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required
Intermediate understanding of moderately complex internal operational issues
Demonstrated teamwork and collaboration skills
Ability to structure and apply developed organizational skills to manage daily operational issues

Sales & Plant Support Manager Resume Examples & Samples

Ensure pro-active sales activities for Service in Italy, market and customer prospecting, establish and develop customer relations
Be responsible of Services Plant Support business development in seeking and reporting on every opportunity to develop the Plant Support Services to our Customer
Have full P&L responsibility of Service Plant support projects allocated to the team
Establish commercial visit plan in collaboration with the Local Service Center Leader, define and develop Plant Support Services offering dedicated to the Italian market
Handle customer contacts and requests. Produce tenders incl. cost/price calculation and commercial and legal conditions managing the preparation of the technical & commercial aspects of the Services tenders in order to optimize the competitiveness of our offer, in liaison with Operations and/or Technical Services specialists located in other zones: condition assessment, specification, industrial scheme, costing. Negotiate & win contracts in order to reach the fiscal year forecasted targets and develop the LSC growth
Lead the execution of the contracts until expiration of the warranty period. Perform project planning and reporting, manage the technical matters of the Plant Support Services projects in order to optimize quality, cost and lead time in liaison with Operations and/or Technical Services specialists of other zones: engineering, sourcing, manufacturing, site preparation, risk and opportunities
Manage contractual, technical Services, Site activities in front of the Client and Contractors
Ensure the nomination, mobilization and de-mobilization of Site Staff according to defined Project Schedules
Assign and collect Field Service Reports from Site Personnel
Ensure the compliance by the Customer of the Contractual Obligations in regard to Site Services and Infrastructure
Ensure the delivery of Tools and Consumables needed for the execution of the Site Activities, as per contractual requirements
Monitor Erection/Commissioning Punch List for outstanding/pending Site Activities
Initially prepare and arrange to take possession of the site. Develop and plan temporary and permanent site infrastructure together with the Site Manager, whenever possible
Ensure that Company’s Quality and EHS directives are followed on-sites
Actively seek to improve project results through variation orders
Guarantee that the quality level is in line with the customer expectations (COPQ, EHS and 5S at site fully under control)
Ensure the optimum cash-flow in the projects
Provide information and feedback to the other parties in the process
Promote the interests and image of the company at all times
Behave according to GE Code of Ethics & compliance – Spirit & the letter - Values
University degree (comparable with bachelor or master) in technical and managerial field
Previous proven Experience in Sales / Project Management / Engineering in a Service environment
Generalist knowledge (Technical, Legal, Finance, etc.) with a strong technical awareness
Strong communicator, seller (fluent in Italian & English, French appreciated), as well as negotiator
Project management skills, able to motivate the Service team and the function, pro-active milestone management
Good general knowledge of all Hydro Services and Products and detailed know-how on one
Pro active
Decision maker
Resilient
Rigorous
Ability to change for a multi products approach
Excellent ability to manage interfaces and be a leading team
Can easily motivate, lead and coach the people to be part of the European Services Organization

Regional Sales Support Manager Resume Examples & Samples

Supervise and develop Regional Sales Support Team
Authorise new truck orders, amendments
AFRL account Management
Pre-delivery vehicle compliance, including the tax and registration of vehicles prior to handover
Trade licence plating
Responsible for accurate financial reporting and forecasting
Responsible for formulating and driving strategy to meet inventory and sold stock throughput targets
Regular and appropriate communication of progress, identifying and managing risks to delivery
Responsible for ensuring appropriate planning and implementation of PDI and preparation process of all Region’s new truck sales orders
Regular reporting in conjunction with Sales Director
Key Skills / Competencies
Management, motivation and leading teams, including delegation and coaching
Inspires others to achieve
Ability to challenge and influence effectively at all levels
First class communication skills
Ability to develop and evaluate process
High level of numeracy
Proactive, enthusiastic and approachable
Able to manage conflicts in a professional manner, in line with company policies
Team orientated
Education / Professional Qualifications required for the position
Grades A – C at GCSE for Maths, English and Science
Experience in a fast paced commercial environment
Previous experience of working with customer relationship management systems

Sales Support Manager, PoS Sales Resume Examples & Samples

Respond to and record incoming enquiries in a structured professional manner using the correct business tools made available to you
Communicate directly with prospective clients in a structured professional manner
Work with the New Business function to identify, establish contact and develop new prospect leads with guidance from the New Business function
Work with the New Business function to help drive the commercial teams to identify New Business opportunities within existing and new markets
Gather activity information from the wider commercial teams regarding existing campaign activity
Build proposals using templates and instructions from the New Business function
Follow up early stage prospect contact and record within appropriate systems
Assist with the maintenance of the CRM, finance and pipeline tools to ensure accurate management information is available at all times
Understand and be able to communicate the GfK value proposition including core and value added services and work with the New Business function and wider commercial team to support all sales efforts with this understanding
Follow up on marketing campaigns by phone and email

Sales Support Manager Resume Examples & Samples

Oversee territory sales support team and in limited cases sample coordinators and any other assigned support roles (to potentially include operations in smaller locations where absent)
Monitor sales support territory focused mailbox and assign request to employees as needed
All other duties as identified in Sales Support Analyst
Direct communication with customers as appropriate
College degree or equivalent work experience required
5-7 years experience in a sales & marketing environment required
5+ years of successful supervisory/management experience required with demonstrated ability to build and develop effective teams as well as motivate and develop direct reports
Excellent verbal, written, people, and diplomacy skills are required

Sales Support Manager Resume Examples & Samples

To manage the Sales Support function within company policies & processes
To manage the provision of machine specification, configuration & special adaptation support; negating the risk of miss-selling of products, ancillary equipment and attachments
To maintain an understanding of current & future EU & GB legislation & regulations relevant to all VCE products & attachments, via VCE Group Laws & Regulations department and attendance at Construction Equipment Association (CEA) and other technical forums
To disseminate information regarding current & future legislation (and changes to legislation) pertaining to VCE products, all attachments & special adaptations
To maintain a thorough understanding of Zone type supplier agreements that exists between region EMEA and third party suppliers
To provide an effective technical reference service to the Sales & Marketing department, utilising the GB Technical Support department and Sales Support region EMEA
To manage a field-support service to the Sales team by way of customer visits, demonstration support, application and production studies and use of the Site Simulation tool
To source & appraise ancillary equipment and third party suppliers, ensuring compatibility with Volvo CE products and legal compliance
To vet all sales orders at the point of ‘order confirmation’ to ensure that machines, ancillary equipment, attachments & adaptations are correct for the specified application
To support the Marketing department in monitoring competitor activities with particular emphasis on products, features and specifications and competitive comparisons strategies
Ensure the timely dissemination of sales bulletins, competitive comparison information etc. Adhering to the established process & distribution list
To understand product related training needs of the sales department and structure an on-going training program
To motivate and develop the sales support team ensuring that development opportunities are fulfilled
To own the MRS (market related specification) process for all products and assume the role of ‘chair’ for MRS meetings, compiling the agenda and driving the completion of actions
To ensure pricing for locally sourced options and other non-standard equipment is provided and maintained
To own the Learning Centre programme for the Sales department & provide progress and status reports to Regional Business Managers and the Sales Director
Manage, with the support of the Engineering department, the supporting documentation i.e. installation instructions, warranty agreements and parts supporting material for local fit options
To liaise with region EMEA regarding UK market product specification requirements i.e. all-round vision systems, on-board weighing etc
To support the Marketing department in the preparation and of execution of product launches, training and promotional events
To periodically review the Operator Familiarization program with both Demonstrators and Area Managers
Ability to manage & develop people
Good understanding of process management
Management courage
Able to communicate at all levels
Self-starter with the ability to work on own initiative with minimal supervision
Desire and energy to make continuous improvements
Ability to execute presentations and training material effectively
Flexibility with working hours, in the field with suppliers and customers
A holistic view
Good team working, networking and cross functional skills
Good attention to detail
Experience of managing people and processes, preferably in a technical role
An Engineering/product based qualification with minimum 10 years’ experience
Field based product experience of working within construction and quarrying environments
A good knowledge of the construction related industries and awareness

DCP Operator Channel Sales Support Manager Resume Examples & Samples

Guide newly acquired operator partners through the process to establish a go to market strategy & establishment,
Engage with further ecosystem partners to create a market pull for the services & capabilities from DCP
Develop and execute a M&C plan with prioritized operator channel partners in close collaboration with DCP and Industry & Society Sales
Create sales & marketing materials for operator channel partners
Work with operator channel partner sales team to ensure partners have good portfolio knowledge and supporting sales collateral
Measure the impact of the co-marketing programs and course-correct as required
Establish relations with adjacent ecosystem partners which influence the selection of managed connectivity solutions towards their clients (e.g. IoT platform providers, system integrators, etc.)
Collaborate with the operator sales teams to close existing business deals
Domain knowledge (embedded connectivity sales to enterprises)
Market insight and analysis
5+ years of related experience in
Experience working in a global team
Previous experience with the DCP service portfolio is a plus
Existing relations to global enterprises in Europe and/or Asia

Product Sales Support Manager Resume Examples & Samples

Identify market needs and develop product profiles for audits programs that deliver mechanical integrity analysis, energy efficiency and recommended solutions to improve the operation, quality, delivery, and safety
Establish pricing model to include financial justification to the customer, which suggests the responsibility of Gross Profit in each product or service introduced to the market
New product/service introduction to the market by conducting an appropriate product-launch program, which promises an opportunity of improving product profitability
Develop and/or lead the development of computerization of pricing tools, audit analysis tools and data tracking tools that offers the customer a comprehensive yet easy to read result
Develop product catalog and other materials not only for external use (for sending the message to customers) but for internal customers (sales-forces) as their sales tools
Update the market information and understand its trend, competitive environment, risks and opportunities for the company’s further investments for growth
Technically knowledge in air conditioner products, industrial compressors and industrial refrigeration practices is a plus
Knowledge of customers within related markets
Fluently communicate in both Thai and English
Good coordination and negotiation skills

Sales Support Manager Resume Examples & Samples

Create, implement and review local sales support strategy
Ensure key targets are achieved for customer support
Oversee the validation of terms and conditions in each offer
Manage the preparation of all technical, financial and project management aspects of the bid/estimate/quotation, indicating prices and trading conditions
Ensure implementation of salesforce and other sales tools in the team
Support Sales organization during technical meetings, product presentations and negotiations with customers
Coach, motivate and develop direct and indirect subordinates

Technical & Solution Sales Support Manager Resume Examples & Samples

Broad Business Acumen. Can be engaged, supported and consulted in the whole process from pre-sales of services, bidding to service delivery and acceptance
End to End knowledge of Services, covering devices, Applications, RAN, Transport, Packet Core domains, and IMS, optional with IP, database and big data domain. And has experience in leading a group of engineers to deliver an optimization service project
Deep knowledge in telecommunication standardization: Vast experience in problem solving by Facilitation and Collaboration of expertise in Multivendor environment
Strong presentation, communication and consultation skill
Marketing sense, Entrepreneurial & Commercial Thinking
Delivering Results & Meeting Customer Expectations
Creating & Innovating

Operator Channel Sales Support Manager Resume Examples & Samples

Influence global enterprises to include DCP capabilities in their managed connectivity RFx
Leverage relations already existing in the Industry & Society sales team with global enterprises
5+ years of related experience working at a telecom operator sales/product team creating & selling managed connectivity offerings and/or IoT solutions or working at global enterprise and being responsible to source & embed connectivity solutions in products & services
Experience in supporting sales engagements with channel partners in indirect sales

Sales Support Manager Resume Examples & Samples

Primary Responsibility
Provide quality, professional support to all customers and distributors worldwide
Provide direct administrative support to sales team and company General Manager
Perform detailed compatibility reviews and approvals of system orders
Participate in sales meetings and generate support data for weekly bookings calls
In conjunction with the manufacturing design engineer, manage part numbers, item descriptions, and product pricing
Provide sales quotes and equipment reference quotes to customers and distributors as needed
Send customer satisfaction surveys and produce monthly report
Maintain CRM database for sales-related activities
Coordinate tradeshow logistics, training logistics and other company events
Chair the education committee
Participate and manage marketing activities as required. Provide support to the marketing department
Ensure all products are priced according to profitability guidelines set forth by the GM
Update buyer’s guide and price guides as directed
Perform CRM training for new users
Maintain detailed work instructions on for all sales support related tasks
Manage marketing promotions and literature
Support sales team, director of marketing and GM as needed
Approve system configurations for new customer orders
Generate quotes
Excellent knowledge of MS Outlook, Word, Excel, & PowerPoint
Ability to manage and track fast-paced, dynamic projects
Strong understanding of sales processes and techniques

Sales Support Manager Resume Examples & Samples

Influence management, relationship-building and conflict resolution skills
Demonstrates solid business acumen and data analytic abilities in support of sales activities
Knowledge of Global Commercial Banking and CMP
Analytical abilities

Sales Support Manager Resume Examples & Samples

Support the Sales Director with customer projects
Collate Sales Support team statistics and provide recommendations for improvement
Maintain supporting documentation associated with AU Sales Managers Meeting
Partner with all business units to achieve the business goals set out
Document and maintain new or revised Sales support processes and manage implementation across the business including third party processes
Develop training materials to support process improvement across the Sales Support team
Ensure Sales Support staff are adequately trained to perform their roles
Maintaining documentation through SharePoint and associated content management systems
Track and record team personal/annual leave and approved time in lieu
Strategic planning for sales activities - provide insight and direction of selling focus to Sales Managers through analytics and metrics (e.g. service consumption status, churn, sales reporting and forecasting, market trends)
Oversee sales support team - budget, allocation of work, process and efficiency, training, and documentation management
Monitor, track and Oversee all Custom Part opportunities
Capacity Management of all Australian sites
Support Sales Director and Sales Management team with deal review metrics
Tertiary qualifications in Business / Quality Management or Electrical/Mechanical Engineering
Experience in a related field (telecommunications or IT industry)
Experience with running of projects / project management
Experience with leading teams / managing staff
Familiarity with document production and publication
Advanced competency in MS Office, Adobe Acrobat and Visio
Basic CAD proficiency
Positive attitude to all tasks
Self-motivation, excellent organisational skills and ability to meet tight deadlines
Strong interpersonal skills and demonstrated ability to work with multiple stakeholders and cross-functional teams

European Rental Sales Support Manager Resume Examples & Samples

Detailed understanding of rental operations across all major markets (act as a SME for Opel)
Liaison with central & NSC (national sales company) finance teams to ensure accuracy & relevance of financial data included in the master files (used as key negotiation tools)
Ongoing support of rental sales development (forecasting, sales reporting, performance tracking & issue resolution)
Negotiation of annual supply agreements covering all major European markets for both risk sales & remarketing sales as well as ongoing negotiation to optimize Opel’s volume & financial position
Development & management of complex legal contracts for benefit of Opel operations
Maintaining ongoing regular dialogue with NSC fleet & remarketing & finance personnel
Support NSC rental sales (minor rental) where required
Coordinate Rental channel FC with NSCs
University or college degree and / or equivalent experience
Many years of automotive experience at managerial level, ideally blending operational and functional responsibilities
First experience in a commercial finance role and international experience as well as product knowledge
Excellent command of written and spoken English
Ability to (and experience of) present at Senior Management level
Customer focused with a can do attitude
Highly numerate, ideally with a finance background
Strong analytical & data management skills
Excellent excel capability
Confident oral presenter (English, with other languages an advantage)
Ability to work under tight time pressures & in high stress environments & extended hours during periods of peak workload
Mobility; Role necessitates regular travel across Europe

Sales Support Manager Resume Examples & Samples

Manage the activities of the Account Specialist team sales support function
Oversee workflow of all business process including preparation of templates, forms, reports and other statistics to support the Account Management and/or Territory Management team
Initiates and tracks all process to completion
Will be responsible for the hiring of account specialists
Handle and resolve more complex customer requests or complaints
Must be familiar with a variety of concepts, practices and procedures as related to all aspects of a major retail customer
Interface withal business areas in data gathering, problem solving and related work
Help to identify system enhancements and opportunities
Identify training opportunities and support scheduling of training on an ongoing basis
Develop tracking to help measure and improve effective work results
Accountable for the successful daily completion of tight project timelines
Advanced MS Office
Requires 7 years’ experience in this field or related area
Demonstrated ability to multi-task and successfully manage and execute multiple projects and processes simultaneously
Exceptional leadership abilities as creative thinker, problem solver, motivational manager, and collaborative team member
Excellent oral/written communication/organizational skills
Ability to prioritize and plan work activities, using time efficiently; able to effectively manage resources to meet inbound and outbound appointment times
Ability to resolve issues appropriately and in a timely manner
Able to develop and maintain effective internal/external working relationships with a diverse group of individuals; a team player
Able to work well under pressure while meeting team goals and deadlines

Sales & Market Support Manager Resume Examples & Samples

Assist regional management to achieve and deliver agreed segment plans and business objectives by providing effective market support
Understand the relative costs of distribution and initiate actions to reduce where appropriate
Provide clear visibility of sales performance in the markets at individual, team and business level
Co-ordinate, support and lead major local and regional business cases and sales pitches across Central,East and West African operator markets
Track and Report on top 10-20 customer sales growth plans to ensure appropriate focus and opportunities are maximized
Ensure new opportunities are maximized across markets
First point of contact for the Operator’s on pricing, marketing, subscriber issues, market support, this will require the ability to understand how GI pricing is formulated and all the cost elements in order to ensure acceptable operating margins are maintained expectation met
Assist NDCs to identify business shortfalls and advise on solutions to enhance operational efficiency by exploiting cross-market synergies
In conjunction with the NDCs, determine business objectives, segment forecasts, strategies and detailed marketing plans for assigned territories
Formulate, sponsor and champion business cases for retention of existing accounts, winback, or new business areas
Monitor, analyse and report sales, market and account information in order to identify business opportunities and take corrective action where appropriate
Build relationships with key decision-makers and influencers within the agency distribution channel where possible (e.g. airlines, NDC, subscriber, supplier)
Track competitor activity in the market and initiate necessary actions where appropriate
Work with the NDCs and Travelport workstreams to prepare valuable feedback and implement detailed plans for
Migration of agencies to Galileo
Sponsorship of business cases for products to meet market requirements
Market communications
Account development
Ensuring a reliable and cost effective end to end service delivery
Maintain country strategies, which contribute towards the EMEA strategy in conjunction with the NDC Head and Sales & marketing plans
Manage the implementation of specific projects ensuring co-ordination of Travelport, NDC, vendor activities and resources to achieve defined business objectives
Develop relationships with key travel groups & suppliers in the assigned markets in conjunction with the NDC
Ensure contractual targets and obligations are met by both parties
Communicate daily/weekly impact figures, product advisories and other information as appropriate managing confidentiality, sensitivities and legal requirements to the NDCs
Ensuring that the all operator’s in Africa are trained,understand and follow the best practices of Travelport
Manage all new product roll outs in operator markets
Provide basic technical guidance and support on the process for uAPI/online platforms ( B2B, B2C) to NDCs and customers
Analyze business and process/practices to identify and recommend opportunities for enhancement using

Manager, Channel Sales Support Resume Examples & Samples

Hires, mentors and trains teams
Provides daily direction and communication to employees so that all calls/job tasks are handled in a timely, efficient and knowledgeable manner
Maintains variety of reporting for team in relation to promotions/programs, dealer statuses and assignments in CRM/SF, commission audits, and dealer spiffs
Establishes work procedures and processes that support the company and departmental standards, procedures, and strategic directives
Conducts call coaching for new teams & employees
Engages various department specialists for ongoing training
Performs financial audits for partners on an ongoing basis
Manages and motivates team to attain goals and company objectives
Strong written and oral communications
Excellent time-management skills with the ability to meet deadlines
Maintain regular and punctual attendance
Ability to accept and evolve with changes in policies and procedures

Campaign & Sales Support Manager Resume Examples & Samples

Knowledge of and experience with government relations, government acquisition, Department of Defense / military planning, military aircraft missions, and the aerospace engine industry is highly beneficial
Demonstrated experience, knowledge, and understanding of key business drivers, macro and micro-economic global business drivers and unique needs of military end-users and channel partners
Exceptional analytical, interpersonal communication and presentation skills

Manager of Sales Support Resume Examples & Samples

Understand all available sales products (TV and Digital advertising products)
Responsible for interviewing, selecting and onboarding all ACs and APs
Review monthly KPIs and determine needs of the market and the ongoing training needs of team members
At least two plus years of previous experience supervising other team members is highly preferred. Related experience providing coaching, performance management and team development is also ideal
A proven track record of having a high attention to detail is necessary

Retail & Small Business Deposits Sales Support Manager Resume Examples & Samples

Develop a comprehensive understanding of supported retail and small business deposits products, market opportunities, competitive environment and the short and long term goals of the department
Assist in monitoring various channels with respect to retail and small business deposits acquisition and attrition
Evaluate and make recommendations on deposits product changes, and participate in the implementation of products, to include successful and effective communication plans with the Community Bank
Prepare and deliver retail and small business deposits product knowledge training to the Community Bank
Track, measure and report acquisition production and retention trending to ensure Community Bank associates are accountable for sales. Identify and report on internal and external trends
As necessary, provide increased sales support and focus on new regions or underperforming Community Bank regions to improve regional deposits performance
Provide departmental project management support for new product rollouts or product enhancements
Bachelor’s degree in Business or Marketing, or equivalent education and related training
Five years of experience in sales and marketing
Previous involvement with line of business partnerships
Ability to produce quality output under pressure
Knowledge of retail and small business deposits products
Well-developed written and verbal communication skills
Well-developed training facilitation skills
Ability to influence others without direct authority
Ability to interact with all levels within the organization
Master’s degree in Marketing or Business
Community Bank sales leadership experience
Knowledgeable of all retail and small business products and services
Experience interacting with Senior Management/Senior Leadership Teams

Sales Support Manager Resume Examples & Samples

The Sales Support Manager is responsible for the development and success of the Annuity, Life and Asset Sales Desk. They ensure a quality experience for the advisors, and distribution partners that utilize the Voya Sales Desk for sales ideas and support
Recommends marketing and sales support initiatives to support and maximize sales efforts. May assist marketing and product development staff in developing and launching new products
May participate on special projects contributing directly to sales efforts in such areas as product development, marketing and compensation
Collaborate with Sales, Operations and Distribution partners to support Voya initiated objectives
5+ years or sales and/or marketing experience
Extensive product knowledge. Experience with Life Insurance, Annuities, and Mutual Fund platforms preferable
Strong problem solving skills. The ability to convert changes in the competitive and regulatory landscapes into actionable sales ideas/concepts is critical
Series 6 and 26 or the ability to obtain prior to hire

Sales Support Manager Resume Examples & Samples

Holding technical discussions with the High Power Drives factory, engineering department, global sales organization, ABB’s internal customers and 3rd party customers
Organizing factory acceptance tests and other kind of inspections related to customer projects
Hosting customers who are visiting the factory
Developing the High Power Drives offer–order–delivery process
Supporting the sales organization in European region
Answering technical inquiries coming from the sales channel

Sales Support Manager Compression Resume Examples & Samples

Qualify new sales leads
Respond to requests for technical support and assistance in the sales cycle
Analyze & comment User Requirements Specifications (URS) and produce the appropriate costing sheets
Identify the customers’ needs, present GEA’s technologies and solutions, understand the competitive environment and position GEA to maximize chances
Work with the R&C agents and other GEA Pharma sales support divisions to close the sales cycle (while teamwork prevails, the Sales Manager might close the cycle alone on occasions)
Follow-up on quotations until final contract signature
Follow-up commercial, financial and legal aspects of contracts
Review contracts with the various team leaders in GEA Halle to launch the new projects in engineering and in production (Contract Review)
Consistently educate himself to remain on top of the latest technological evolutions in his domain, inside and outside GEA
Understands the customer’s processes
Collect market intelligence in a systematic way and give feedback to the organization

Sales Support Excellence Manager Resume Examples & Samples

1- Monitor the process from planning to execution of sales owned investment budget, focus on trade promotion and CAPAX
2- Track and analyse the efficiency and effectiveness of trade promotions and other sales owned budget, with proposals to improve efficiency from the spending
3- Work with OEM Space Marketing Team to develop super dealer group hunting and farming offer, as well as feedback outcome and efficiency after roll out
4- Support regional sales teams to well plan and execute trade promotion to maximize output from the investment
5- Develop super dealer tailor-made trade marketing offer with involvement of sales team to deliver annual top-line plan
6- Coordinate the Regional Sales team, and act as an interface between regional Sales Team and Marketing Team in trade promotion programs, to drive the continuous improvement of effectiveness and efficiency in terms of budgeting, spending and processes
7- Facilitate national sales/trade support projects to achieve excellence in sales support team
8- Accountable for sales LBM process development, execution and review well-cooperate with sales operation and GSC effectively
9- Lead the issue of bi-monthly FWS newsletter to enhance the FWS team communication
10- Ensures compliance with OMS and any supporting GDP’s - e.g. Driving Safety and any local legal requirement

Sales Support Manager Global Commercial Bank Resume Examples & Samples

5-10 years of successful management and leadership experience in leading a team enabling sales activities
Strong ability to coach, motivate and develop team
Influence management, relationship-building and conflict resolution skills
Demonstrates solid business acumen and data analytic abilities in support of sales activities
Knowledge of Global Commercial Banking businesses and CMP
Analytical abilities

Sales Support Manager Resume Examples & Samples

Oversee all market Account Planners (Aps) and Account Coordinators (ACs)
Support Local Sales Managers and Directors of Sales with sales tracking
Manage market trade requests and needs
Manage market autofill lists for the Director of Sales
Serves on a team with other Sales Support leaders to recommend enterprise wide best practices to adopt
Previous experience with ad sales fulfillment systems such as STRATA, TIM and/or CRM platforms

National Accounts Sales Support Manager Davidson Resume Examples & Samples

10% Determine the Sales Support Lead to be assigned to each National Account Customer and ensure a smooth and successful experience for the customer
15% Management of setting up and coordinating communication of new National Account customers to Accounts Receivable, Sales Leaders, Sales Professionals, Contract Management, Customer Care and Procurement
15% Work with National Account Managers to provide support & reporting to achieve results on client priorities
15% Work with pricing team to ensure pricing & contract accuracy
15% Internal resource that ensures all stakeholders are acting in unison
30% Manage a National Account Sales Support team by coaching and providing training and counsel to provide the best experience for the associate

Sales Support Manager Resume Examples & Samples

Effectively lead and manage a team of Sales support agents within NSW and ACT
Successfully contribute to the development of the NSW/ACT sales strategy within NSW and ACT and deliver and implement this strategy in accordance with sales support roles and responsibilities, ensuring all targets are met
Lead, evaluate and develop the sales support team, setting target results and outcomes
Ensure high levels of effective activity within the team while conducting regular sales support meetings
Ensure performance management of direct reports, holding staff accountable for performance
Identify, develop and maintain appropriate processes and related documentation in order to drive high levels of customer satisfaction
Ensure that customer needs are understood and the service provided meets or exceeds expectation
Identify and develop appropriate sales support business processes as required
Support State Managers on reporting & process improvement opportunities
Build KPIs & reports for field sales associates working with state managers
Design Analytical tools to drive share of wallet growth programs
Identify opportunities to increase margin through analysis and reporting for sales specialists
Train and develop sales support on business wide processes as well as sales reporting & salesforce.com
Work with vendors on any chargeback pricing discrepancies or service issues, particularly in direct delivery
Assisting in the sourcing & pricing of specialist products as new major contracts come on board

100

Sales Support, Resource Manager Resume Examples & Samples

Support assignment and scheduling of resources to support sales teams’ achievement of stated objectives
Ensure the right resources with the right skills are deployed effectively to appropriately represent comprehensive solutions as guided by customer needs
Support coordination of primary education and ongoing skill development of solution delivery and sales teams
Bachelor’s degree and 3 years’ work experience, preferably in sales support or project management capacity
Experience in healthcare, technology or population health a plus
Comfort managing multiple competing priorities with constantly shifting, dynamic workload
Ability to complete tasks with set deadlines independently and with minimal guidance
Capable problem solver that develops effective solutions for complex problems
Self-motivated team player with ability to foster good working relationships both internally and with clients
Occasional travel, less than 10%

101

ELT CRM Systems & Sales Support Manager Resume Examples & Samples

Minimum 3 years’ technical support experience in a sales environment
Computer literate in MS Office with excellent CRM database skills,
Ability to communicate in non-technical language to customers, sales reps and other users,
Good written and oral communication skills,
Self-motivated and proactive,
Keen attention to detail and follow-through,
Analytical and problem-solving abilities,
Ability to work calmly in a sometimes high pressure environment,
Team player suited to a team-orientated and collaborative environment, where knowledge is shared actively
Degree level or equivalent
CRM system management experience

102

Campaign Manager Ad Sales Support Resume Examples & Samples

Manages and facilitates the fulfillment of larger contracts with more specific and complex requirements, revisions, and copy into a traffic-ready status, including transferring orders from sales to traffic/stewardship, facilitating copy instructions and related communications between clients and traffic, and processing revisions as required leveraging shared services resources as appropriate
Determines when to deviate from established policies and procedures to ensure fulfillment of contract requirements
Acts as primary business partner to traffic and other departments, as necessary, to ensure fulfillment of any special requirements by interpreting contract requirements, researching discrepancies or inconsistencies, and developing and implementing alternative solutions
Develops partnership with sales organization to lead all efforts to maintain and manage the execution of the entire client campaign life cycle such as making schedule changes, developing and implementing efficiencies and opportunities, and acting as first responder for any client issues that arise
Develops and executes alternative solutions to ensure attainment of client expectations and to resolve issues for make goods/under delivery
Review and act on pre-empt notices, oversell reports, and other related inventory information
Develops ad hoc performance reports, provides analysis, insight, and recommendations to enhance success of current and future campaign performance, such as ratings achievements, run rates
Develops best practices or solutions to improve campaign processes and define metrics to measure process effectiveness
Outstanding ability to multi-task
Exemplary follow-up/follow through
Advanced Microsoft Office suite skills, specifically Excel, Word, Outlook
Ability to embrace change in a fast paced environment
Willingness to learn new systems and software

103

Sales Support Manager Resume Examples & Samples

Managing a team of individual contributors in the Global Premier Management Team (Premier Online organization)
Ensure online programs and strategies are current with regard to trends, practices, and costs
Develop implement, and manage comprehensive projects in addition to people management responsibilities
Leverage and maximize the use of all available training resources to ensure the team is operating efficiently and effectively
Incorporate operational process improvements, efficiency scaling, and training into the performance planning process for your team
Organize cross functional work teams, apply professional project management skills, and provide team leadership to obtain Premier online goals and objectives
Work experience in successful management of teams who interact with areas of sales, sales force support, consulting, training and / or marketing. Remote management skills preferred
Proactive, self-driven and motivated with key focus on target achievement, whilst ensuring team success
Dell Product knowledge and Sales processes
Excellent communication and presentation skills, both written and verbal in English and French languages. Arabic a plus but not a requirement
5+ years management experience in Premier Online
3+ years management experience in Premier Online Order Processing and/or sales

104

Sales Support Manager Resume Examples & Samples

Oversee team of sales assistants and manage the day to day functions of the sales support department, including reporting and data analysis, key account paperwork, sample process and communication vehicles
Field product, brand and promotional questions from UNFI sales force and acts as a liaison between UNFI sales force and Blue Marble Brands daily
Create, publish and distribute Weekly Sales Update newsletter
Manage all incoming communications from Blue Marble Sales and Marketing teams and convey message to sales force in a simple, user-friendly format for sales opportunities
Manage and Facilitate SharePoint Team sites nationally, and develops new tools and sales documents as necessary to use as reference on these sites
Develop and publish product sku/pricing/availability lists, regionally
Perform sales analysis and create reports using UNFI, Blue Marble sales data on an ad-hoc basis
Facilitate Blue Marble Brands deals with Business Analysis Department to ensure sales force has access to all available promotions
Work with UNFI Inside Sales to develop sales incentive SPIF programs
Develops recommendations for new products based on feedback from the field
Creates and distributes deal sheets for promotional items as well as new and existing items
Monitors and communicates competitive information
Trains and educates Inside Sales force on product and brand awareness
Completes administrative paperwork, reports, record-keeping and follow-ups
Knowledge of Company products
Familiarity with sales markets
Familiarity with marketing concepts and various communication vehicles
Minimum of five years combined of marketing and sales experience
Experience in developing and carrying out marketing and communication strategies, sales plans, and incentive programs
Experience in data analysis and developing processes for sales reporting and tracking sales against budgets
Experience in desktop publishing and creating digitally interactive documents a plus
Ability to prepare correspondence, proposals, presentations, policies and newsletters
Able to successfully manage and guide support team
Able to manage and coordinate multiple projects
Able to operate related computer applications (Microsoft Office Outlook, Access, Excel and Powerpoint, Adobe Acrobat Pro, UNFI National Business Systems - EBS, WBS, RBS) and calculator

105

Sales Support Manager Resume Examples & Samples

Lead and perform sales nurturing efforts and qualification functions to aid Business Solutions & Sales
Plan and participate in sales strategy and logistics for events, promotions, advertising, and campaigns, etc
Proactively lead and coordinate work load for the sales coordinators team utilizing necessary resources to help with time-sensitive projects
Lead moderately complex projects and initiatives for the management team to improve the efficiency and effectiveness and related to the sales team processes
Handle and manage sales coordinators team performance, monitor team activity to increase successes and milestones, and share potential career development opportunities
Ensure effective utilization of the CRM system for report activity to maintain, enrich and expand contact database in CRM system
Leverage existing relationships to generate a deeper sales network that result in expansion of deal closings
Collaborate and partner with internal teams and travel as required to participate in sales presentations; conferences and campaigns
Establish team meeting agenda, assemble client deliverables, and sales support materials and training as needed; and
Cultivate and manage relationships with within Inovalon to support the organization’s ability to motivate provide work directions and supervision to a high performing sales team
6+ years of internal sales and/or sales support experience, preferably in the health care industry
3 years' of successful progressive experience as an sales professional meeting/exceeding sales quota
1+ years of supervisory, management, or team lead experience preferred
Demonstrated experience with the use of Salesforce.com or similar CRM for managing an sales team
Proven experience with multiple communications channels (e.g. web, social media, etc.) combined leverage in a sales campaign is strongly preferred
Ability to multi-task, prioritize and be flexible with changing business needs in a team fast past environment
Strong organizational, time management, and analytical skills to solve moderately complex issues
Ability to work with cross-functional teams such as Business Development, Product, Finance, and Legal in order to facilitate sales pipeline growth and closure
Outgoing personality with expertise at developing and building business relationships
Professional appearance, verbal/written communication, strong negotiation and presentation skills
Exceptional computer skills including in Microsoft Office Suite; and

106

Manager of Marketing & Sales Support Resume Examples & Samples

Aid in the design of marketing collateral/promo items: flyers/brochures, displays, newsletters, etc
Collaborate with Sales to create one-time/ongoing campaigns to promote services
Design local, national, and corporate-level presentations (i.e. account reviews, service introduction, etc.)
Market research; company and competitor analysis based on trends and key performance indicators
Construct network maps, service schedules, gateways, station locations, service coverage illustrations
Coordinate special events, meetings and accompanying items within budget
Organize complete special request collateral, logoed items, out-of-the-blue projects and on-the-fly creations
Maintain supervision of inventory for employee clothing, gifts and promotional items
Utilize current marketing modes to promote brand recognition, services and such: e-market, social media
Conduct thorough competitive analysis and have the financial acumen to quickly analyze SEC filings
Degree in Business or business, marketing or related degree
Statistical knowledge for analyzing data and problem-solving
Must have an understanding of balance sheets, income statements and cash flows
Ability to establish quality relations with all levels of personnel
Must be able to work individually/collaboratively and handle self-driven projects efficiently
Excellent interpersonal skills, exuding professionalism and courteousness
Breakdown, sorting, and packaging of promo items to distribute to field
Have a Driver’s License and credit card for travel purposes and expenses (Travel expenses are 100% reimbursed per company policy)
Effective in project planning, time management, organization and prioritization
Must be able to lift tradeshow materials, cases and booths
Must be willing to travel up to 15% of the time
All applicants are subject to a criminal background investigation
Ideal candidate will possess a “can do” attitude with a “will do” work ethic
Must be innovative, confident and energetic
Detail oriented; practices good judgment in decision making
Knowledge of professional social media platforms
Self-motivated; ability to operate under solid pressure and meet tight deadlines
Expert capabilities in programs including but not limited to: Excel, PowerPoint, Access, Illustrator, Photoshop, InDesign, HTML coding, and marketing automation

107

Manager, Small Cell Sales Support Resume Examples & Samples

Manage pre-sales technical relationship with wireless carrier RF team
Provide direction on customer equipment and installation standard practices to carrier sales Small Cell Delivery Specialist
Develop small cell program project drawing standards for site installation
Be the technical expert of all small cell and DAS equipment to be deployed on Cox assets or within the small cell portfolio
Look ahead at opportunities to develop cost effective equipment solutions to meet high capacity venue or exclusive gathering locations within the Cox footprint
Develop Cox standard pole program to support multiple small cell deployment scenarios
Work with equipment OEM’s to keep small cell design and implementation teams versed in the latest industry products for 4G and 5G networks
Manage internal/external resources to provide wireless carrier RF support for EME, cluster design and integration services
Work with the carrier sales team and cellular carriers to evangelize Cox’s small cell offering and develop new business opportunities
Develop partnerships with wireless infrastructure and small cell services companies in order to meet customer requirements
Work with 3rd parties to solution, scope, install, and maintain small cell towers or DAS systems in the ROW or on other real property
Provide positive leadership and vision to develop Cox’s wireless infrastructure services partnering with internal Cox departments to implement small cell services that meet budget and interdepartmental goals
Communicates customer technical project status, concerns, sales opportunities, implementations, and related issues internally with stakeholders as required
Collaborate with external customer and internal Operations & Engineering to forecast network demand, identify new opportunities, and advise on network infrastructure expansion opportunities
Serve as the subject matter expert within their area of responsibility to manage all standard processes around installation best practices, hardware deployment and site design layout
Attends job-related training and informally remains current on technical information regarding Cox’s small cell offering keeping up with industry trends and define new directions to support revenue growth through completion of required/recommended training programs
4+ years telephony, communications equipment and/or data transport experience 2+ years wireless site development and RF planning experience

108

Sales Support Manager Resume Examples & Samples

Advocate on behalf of our Consultants and their customers during all business engagements to ensure a consistent and World Class experience
Coach and develop a specialized group of team members including; Team Leads, Admin Coordinators and Canada Support Agents, ensuring they have the ability, knowledge and focus to provide excellent customer service levels
Responsible for gathering and communicating business trends and proposing solutions as needed
Identifies operational areas of opportunity within the contact center and makes recommendations for improvement
Prepare and communicate site specific performance data to Sr. Management
Strategically collaborate with cross functional departments and key stakeholders
Partners with training team to ensure training needs of site are being met
Use appropriate motivational tools at the right times to lever morale and/or results
Take calls and emails in queue during times of high call volume, as needed
Ability to maintain composure in a fast-paced environment
Host weekly Supervisor Team Meeting aligning SF and Austin on key department initiatives
Participate and lead team meetings and required training
Provide month-end support for the field as needed
Operate within site specific annual budget guidelines for employee relations (e.g. meals and special events)
Assist with other duties as assigned by management

109

Technical Sales & Support Manager Resume Examples & Samples

Leica and Topcon expereince
Ability to develop intimate customer relationships
Good communication skills both verbally & written
Proven experience in selling products & services to end user
Confidence to work on own initiative
Good planning and preparation skills
Ability to work effectively under pressure
Commitment to self development

110

Survey Technical Sales & Support Manager Resume Examples & Samples

Leica and Topcon experience
Good communication skills both verbally & written
High level of integrity and trust
Commitment to self development
Driving licence

111

Digital Sales Support Manager Resume Examples & Samples

Oversee all market digital APs and digital ACs
Review and adjust workloads of Digital APs and Digital ACs appropriately
Responsible for interviewing, selecting and onboarding all Digital ACs and APs
Plays a major role in overseeing career development and progression for team members
Works cross functionally with Operations, Finance, Pricing and Inventory, Production, Field Research and Marketing to ensure workflow is working appropriately
Support LSM and GM with sales tracking
Assists in market reporting that is requested
Serves on a team with other Sales Support Managers to recommend best practices for other markets to adopt
A minimum of 1 year of supervisory experience, preferably 2+. Additional experience providing coaching, performance management and team development is also ideal
Minimum three to five years of experience in an Advertising sales environment, with 1-3 years in Sales Support, Account Planning, Marketing, Client Solutions or Operations
Knowledge of Ad Sales products (TV & digital) is required
Previous experience with ad sales fulfillment systems such as Stratview, TIM and/or CRM platforms
A Bachelor’s degree or combination of education and/or experience

112

Manager SFA & Enterprise Sales Support Resume Examples & Samples

Manage a team of data analysts who will be responsible for conducting daily data pulls and correcting or validating that territory assignments are correct and that revenue is flowing properly to the sales teams assigned to those accounts
Manage Enterprise Sales Rep support
Support implementation of GTM strategy in sales force
Support other business verticals with data, reporting, changes in team
Manage all aspects of SFA support from initiation through delivery
Provide overall lead, programs ownership & management by being point of contact to internal sales teams and across all functional support teams
Be escalation point for SFA related activities, reports, adhoc requests
Monitor and support changes in operations, reporting, data
Prepare communications and reports for senior management
Perform auditing process to ensure that all processes are being followed and that data quality is accurate
Work with the extended sales ops team to provide key insights on potential improvements to processes currently in place via new automation
Manage CRM, Onboarding & termination of employees in the system
Perform audits on system like SFDC, Hoover’s to make sure that access is regulated
Support quarter/year end activities, plan for cutover activities
Ensure work effort generates desired deliverables on time, within budget and at required performance levels
Focus on the deliverables, milestones, and tasks for multiple simultaneous requests
Ensure project documents are complete, current and stored appropriately
Keep senior management informed of key issues and changes which may impact expected business results
Determine methods and procedures on new assignments, and provide guidance and assistance to management
Act as a subject matter expert and an advocate in adopting new best practices and processes
Recommend improved processes and procedures for the management and administration of sales systems and procedures

113

External Sales Support Manager Resume Examples & Samples

Demonstrated leadership or management experience
Extensive experience selling or coaching sales professionals in advanced markets
Extensive knowledge and understanding of life and annuity products and industry trends

114

Admissions & Sales Support Manager Resume Examples & Samples

Supervises team providing admissions conferences, course prepping, course loading, document processing, and sales support for Private School enrollments
Oversees hiring and training of support staff
Provides reporting and metrics to evaluate effectiveness and meet retention and satisfaction goals
Manages functional performance and success of teams and individuals
Utilizes enterprise systems to monitor team and individual performance
Provides and analyzes reports and as requested by Director for weekly, monthly and quarterly team performance as well as ad hoc reporting needs
Manages assigned budget and headcount provided by the Director based on dynamic business needs
Analyzes data to improve customer experience and ensure timely sales support issue resolution
Documents all processes for internal team and cross team reference and training
Participates in interdepartmental meetings as requested
Bachelor’s degree AND
Five (5) years of related experience OR
3+ years experience managing a team to achieve their goals
Highly self-motivated with excellent time management and organizational skills
Strong interpersonal, presentation and professional communication skills – written and verbal
Proven success cultivating/managing client relationships
Highly proficient in using computers and software tools
Team player with strong leadership skills
Ability to pass required background check
Experience with commercial customer support technologies
Demonstrated experience driving process improvements that deliver improvements relative to the timeliness and accuracy of team activities

115

Field Sales Support Manager Resume Examples & Samples

Execute strategic sales support training across the brand
Engage hotels in skills to uncover new opportunities to share with additional team resources
Create program recognition tools (such as email, newsletter content etc.) to champion initiatives to the brand
Internal communication updates to the sales and operations leadership
Cultivate hotel relationships in assigned cities and within assigned markets
2-3 years Sales or Customer Service
Work is complex and varied and requires the selection and application of technical and detailed guidelines. Analytic ability needed to gather and interpret data where results/answers are found after analysis of several facts
Solves problems that generally involve the selection of standard procedures, organizing work, and checking results. Answers are usually found by selecting from specific choices defined in standard work policies or procedures
Completes work that requires improving methods or procedures affecting delivery of service to selected customers or the completion of small projects
Serves as a project team member working to achieve defined goals. Work is typical in nature with very few situations requiring new solutions
Requires regular contact within the department and periodic contacts with other departments, supplying or seeking information on specialized matters

116

Cdhp Sales Support Manager Resume Examples & Samples

Requires a BA/BS degree in a related field
4-6 years of related experience; or any combination of education and experience, which would provide an equivalent background
Health or managed care experience preferred

117

Sales Support Manager Resume Examples & Samples

Assist in planning and implementing strategies to increase commercial & industrial business opportunities through new client acquisition and cross-selling
Assist in developing approaches to identify and cultivate fee income opportunities
Develop marketing strategy to drive additional syndicated finance opportunities
Coordinate the implementation of selected technology tools including Salesforce and nCino within the designated LOBs
Coordinate the production of customized reports and portfolio management tools to be used by leadership in strategic decision-making
Participate in annual budget and strategic planning processes for designated LOBs
Bachelor’s degree in finance, accounting or related field required; MBA or equivalent graduate degree preferred
Seven years of commercial banking experience required; credit, project management and strategy experience preferred
Strong technology acumen including Salesforce, Microsoft Office and pipeline reporting
Must have excellent interpersonal and communication skills, both verbal and written, with ability to communicate with all levels of employees, management, and internal committees
Must be proficient with organizational skills, ability to identify and solve problems or issues, and ability to manage multiple projects

118

Technical Sales & Support Manager Survey Equipment Resume Examples & Samples

Technical knowledge of Leica, Topcon and other levels
Ability to develop intimate customer relationships
Good communication skills both verbally & written
Proven experience in selling products & services to end user
Entrepreneurial spirit
Confidence to work on own initiative
Good planning and preparation skills
High level of integrity and trust
Ability to work effectively under pressure
Commitment to self development

119

Sales Support Manager Resume Examples & Samples

Oversee all sales support matters for the Ephesus Lighting business. Provide leadership and development to team of sales support representatives and photometric designers
Work with business development and project management teams to coordinate and procure key proposal responses, sales quotations, purchase orders, installation drawings, photometric calculations and other information related to multiple ongoing projects
Lead agent engagement for Ephesus Lighting across the broader Eaton sales force
Responsible for managing a growing level of post-sale activity with end users
Support team of six Business Development Managers
Drive revenue by identifying new and untapped markets outside of normal channels that are incremental to business development activities
Attend pre-sale customer facing meetings as part of the proposal process to understand specifications and client requirements
Key liaison to various strategic national accounts
Utilize reporting and other resources to identify and resolve order issues as well as insuring workload balance across team
Coordinate customer service efforts to ensure timely resolution of order entry issues
Lead the photometric design team by ensuring successful coordination of information, transmittal of plans/drawings to customers, proper luminaire selection and achievement of lighting requirements takes place in the most cost effective manner
Contribute to team effort by creating and maintaining a fun and positive work environment, develop and motivate direct reports
Ensure overall customer satisfaction throughout the entire pre-sale and post-sale process
Minimum of 3 years sales or customer service experience
Minimum of 2 years of leadership experience
Legally authorized to work in the United States without company sponsorship
No relocation benefit is offered for this position. Only candidates residing within the immediate area (50 mile radius) will be considered for this position
Bachelor's degree in Business Management or Marketing from an accredited institution
Strong knowledge in Eaton’s Ephesus Lighting product lines
Strong PC skills, including Windows and Microsoft Office
Ability to travel up to 10% of time
Must have a strong technical aptitude and experience
Strong interpersonal skills with the ability to effectively interact with many different teams across our business, including corporate
Strong professional presence
Able to define problems, collect data, establish facts, identify trends, and draw valid conclusions
Able to build effective and collaborative relationships within and across departments and business units
Strong work ethic and ability to work independently
Uses time productively to accomplish work goals

120

Sales Support Manager, Business Banking Resume Examples & Samples

Strong ability to coach, motivate and develop team
Strong written and verbal communications
Knowledge of Business Banking and CMP
Sales and/or service delivery experience

121

Sales Support Manager Resume Examples & Samples

Responsible for the sale and tendering activities for SSB service lines on allocated / identified sales prospects (PM10 to PM80), as well as any communication with customers to achieve the sales realization
Responsible for order intake forecast on allocated / identified sales prospects
Responsible for the SSB Hit rate (Quote to order) on quoted prospects
Responsible for the as sold GM and Ebit on quoted prospects
Coordination with supply chain management for the demand forecast planning. Via accurate forecast on SFDC on quoted prospects
Management of commercial issues and basic negotiations with allocated customers and quoted prospects
Responsible for data quality on SFDC to create the SSB sales forecast
Responsible for quotation response time on allocated prospects
Responsible for Hit rate on allocated prospects
Participation on the Out of office programme

122

Sales Support Manager Resume Examples & Samples

Manages the coordination of activities of a section or department with responsibility for meeting financial commitments, including costs, methods, and staffing
Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers to address sales process issues and/or resolve customer needs
Recommends changes to policies and establishes procedures that increase productivity
Provides guidance to subordinates within the latitude of established company policies
Manages the performance of direct reports by developing accountabilities, establishing performance objectives, providing career counseling, feedback and guidance and ensuring that all policies are understood and adhered to

123

Manager, Sales Quote Support & Order Mgmt Resume Examples & Samples

Provide daily leadership to a geographically diverse team of Quote support and Order Specialists
Proactively monitors and strives to maintain the highest levels of operational excellence as it relates to the team’s adherence to the established Order Processing business process
Coach and develop QSS/OM members to meet key performance indicators
Manage and oversee the work queues of entire team to ensure that all work is being completed in a timely and accurate manner
Review and provide feedback for trainings, process & procedures
Responsible for handling escalations and driving all issues related to quote and order to a resolution
Identify areas of improvement, based on individual and team observations, ultimately shaping the way OPT provides support
Manage, schedule and approve all leave requests for the entire team to ensure proper coverage
Develops and maintains expertise on Equinix products and services
Develops and builds strong relationships with Sales, Operations, CSM’s, and other cross functional teams
Analyze process and identify chokepoints in an effort to eliminate areas of sales drag
Effectively manage escalations and provide support during “End of Quarter” sales activities
Participate in the development of annual operating budgets and re-forecasts as necessary
Provides coverage for department Director when required
Responsible for the accuracy, timeliness and overall customer experience of all inbound and outbound sales support quoting and service order requests
Assist Sales Management with identifying and understanding process bottlenecks and inconsistencies, and works with cross-functional teams to eliminate areas of sales drag
Monitor and maintain the team’s adherence to all SOX compliant responsibilities, as well as the integrity of all Salesforce and Siebel CRM data
Participates in quarterly SOX compliance exercises
Partner with the Training team to ensure that the Order Processing staff is trained and knowledgeable on all relevant tasks and responsibilities
Coordinates the resolution of all escalations and conducts post mortem reviews, as required
Minimum 3 years of management experience leading a Service Delivery or Sales Support function
Minimum 5 years of Service Delivery or Technical Support related work experience
Lean Six Sigma certification or practical experience preferred
Experience in a technical industry; preferably service-related, telecommunications or data centers
Passion for leading highly effective teams in a high growth and rapidly changing environment
Excellent written and verbal communication skills at all levels of the organization
Effective presentation capability and style for all levels of the organization
Technical aptitude and understanding of the technical service industry preferred
Requires strong decision making, analytical, and problem solving skills
Must be able to travel both domestically and internationally

124

Sales Support Manager Resume Examples & Samples

Strong Process Analysis / Requirement gathering skills
Experience in architecting and deploying tools
Ideally experience of technology in business process outsourcing

125

Manager, Sales Operations Support Resume Examples & Samples

Typically manages professional employees who are responsible for forecasting, financial modeling and/or commission calculations
Using knowledge of company products, services, support and technology, oversees Sales Operations activities to achieve company goals
Maintains relationship with field personnel to ensure timely, accurate and prompt forecast submissions
Works with Sales and Finance Departments to develop and administer the company's worldwide sales forecast
Works with Sales Management, Sales Operations, Training and/or Marketing to develop and implement programs to improve both the quality and quantity of sales activities and sales of company products during each stage of the customer buying process
Develops measurement models and uses diagnostic tools to help identify sales performance indicators, key areas of opportunity and sales force training needs
Recommends strategic priorities, establishes sales force performance metrics and sales effectiveness tracking methods in order to maintain and improve the company's competitive advantage in the market
May evaluate and design sales incentive plans in line with analyses
Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals
Recommends changes to policies and establishes procedures that affect immediate organization(s)
Acts as advisor to team of analysts and coordinators to meet schedules and/or resolve technical problems
Develops and administers schedules, performance requirements and may have budget responsibilities
Manages the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing

126

Sales Support Senior Manager Resume Examples & Samples

Provide actionable insights to the Sales General Manager on Business Health through Business Insights
Adequately balance sales potential against seller capacity with appropriate coverage
Ensure structured reviews by providing simple, timely, fast and accurate Sales Business Management Systems
Deliver reliable forecasts that are trusted by Sales & Finance for planning purposes
Direct the efforts of others in the achievement of the strategic and end-to-end operational objectives of the group
Manage the hiring, staffing, training, and maintaining of a diverse and effective workforce
Responsible for career development/planning, performance and pay discussions of team members as well as Isolate and reinforce the behaviours of our best sales people and managers
Focus on influencing and delivering a positive customer experience according to Dell EMC standards and vision
Improve sales processes and operational effectiveness. Communicate regularly and effectively with leadership and team
10+ years of relevant experience or equivalent combination of education and work experience
8+ years of leadership experience
Leading Six Sigma/LEAN (industry) activity
Leading Business Process Improvement efforts

127

Sales Support Manager Resume Examples & Samples

University Degree (Equivalent to Bachelors Degree) in a related field plus generally eight years of experience
Ability to work on issues of diverse scope where analysis of situation or data requires avariety of factors, including understanding the sales process
Requires the ability to gain cooperation of others, conducting presentations of technicalinformation concerning specific projects or schedules to senior level management

128

Sales Support Manager Resume Examples & Samples

Support Contracting Process: Act as liaison between Sales Reps and Contracts, Credit, Risk & Finance teams as needed. Submit and manage follow-up on associated requests from Sales through on-line tool Connex
Excellent PowerPoint skills
Proficient in Sales Force including report creation
Well organized with ability to multi-task
Must have good people skills to foster collaboration across functional departments
Experience utilizing Business Intelligence reporting tools a plus

129

Senior Manager, Pre-sales Support, Analytics Resume Examples & Samples

Directly manages day to day activities of Systems Engineers staff and sales support activities
Responsible for delivery of high-level technology-oriented messages to customers in sales engagements
Ensures adherence to policy in all sales plans and strategies
Assist and identify key accounts and determine strategies to maximize revenue
Analyses cost of technical sales support
Supports and reinforces best practices, with heavy emphasis on sales methodologies
Responsible for creating and maintaining sales support best practices with emphasis on proven methodologies to drive new sales revenue
Oversees regional/sector pre- and post-sales technical direction
Demonstrated management skills in a sales organization
Ability to lead and motivate a nationwide team, develop creative solutions to complex problems
Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives. Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results. Establishes and assures adherence to budgets, schedules, work plans, and performance requirements
Erroneous decisions will result in critical delay(s) in schedules and/or unit operations and may jeopardize overall business activities
Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers
Manages activities of two or more sections or departments through subordinate managers who exercise full supervision in terms of costs, methods, and staffing. In some instances this manager may be responsible for managing staff function and may not have subordinate managers
Establishes operational objectives and work plans, and delegate’s assignments to subordinate managers. Senior management reviews objectives to determine success of operation. Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect
Bachelor's degree, preferably in Business, Computer Science, or quantitative field

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