Senior Director Operations Resume Samples

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V Armstrong

Velma

Armstrong

4471 Stamm Island

Philadelphia

+1 (555) 401 7813

4471 Stamm Island

Philadelphia

Phone

p +1 (555) 401 7813

Experience Experience

Dallas, TX

Senior Director Operations

Dallas, TX

Wilderman LLC

Dallas, TX

Senior Director Operations

Manages all key performance metrics evaluating or implementing and reviewing measurements, coaching and continuous improvement
Manages all aspects of the operation budget, including forecasting and budget planning and performance against budget
Creating new and nurturing existing cross-functional partnerships
Implement and ensure tracking against goals including regular communications to the staff of progress
Driving early engagement in the solution design with Product Development and Infrastructure Engineering Partners
Measuring and improving all ITIL Operational metrics
Collaborates with Engineering & Maintenance to review recommendations regarding equipment repair and/or replacement

Philadelphia, PA

Senior Director, Operations

Philadelphia, PA

Johns, Frami and Fisher

Philadelphia, PA

Senior Director, Operations

Engage in the typical responsibilities of a senior leader such as effective planning, evaluating, organizing, integrating, and controlling practices
Ensure all functional areas are moving in the same direction and coordinating/acting as one – getting teams to work together toward a common vision
Collaborates with the Commercial, Marketing and R&D teams to drive revenue production meeting or exceeding quarterly targets
Expertise in Studio and Remote production operations: technical directing, audio mixing; studio and ENG camera operation; lighting and media playback
Responsible for creating and recommending an annual operating plan for location
Ownership of all budgeting and projection processes for the area and ensuring our financial commitments are met
Establishing a Customer First mindset throughout the global operations function and serves as the chief Customer Advocate in resolving prioritization issues

present

Dallas, TX

Senior Director, Operations West

Dallas, TX

Okuneva Inc

present

Dallas, TX

Senior Director, Operations West

present

Responsible for ensuring that safety measures are consistently respected at distribution center in the market he or she is responsible for
Responsible for ensuring that Health Canada rules are implemented and respected (warehouse, transportation)
Responsible for ensuring that SOPs reflect the operational reality across all distribution centers
Create, develop and maintain a corporate culture that fosters continuous improvement
Participate in strategic development and planning activities for the market he or she is responsible for, as well as in the implementation of activities and programs identified by the Vice President
In conjunction with department heads, market distribution, develop the implementation of plans for meeting specific performance and efficiency goals associated with the operation of distribution centers
In conjunction with Human Resources and distribution department managers, promote a productive work environment for all employees and management staff. Take part in union negotiations and participate in developing bargaining strategies. Develop the contingency plan

Education Education

Bachelor’s Degree in Business Administration

Strayer University

Bachelor’s Degree in Business Administration

Skills Skills

Strong collaboration skills and able to influence without authority
Excellent knowledge of the Biotech Operations process
Ability to persuade others to change their behavior without formal authority
Demonstrated ability to think strategically and implement approved strategies to drive value for J&J SC businesses
Solid problem solving and analytical experience influencing skills
Excellent people management and coaching skills
Proven leadership skills and the ability to develop talent
Proficient in Dutch and English (written and verbal)
Excellent communication and presentation skills, both written and verbal
Strong communication and interpersonal skills, easy to approach, inspiring

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15 Senior Director Operations resume templates

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Senior Director, Operations, CPG Resume Examples & Samples

Serve as a confidant and advisor to the Executive Vice President of Consumer Products and support all department operations
Assist and advise the EVP in developing, tracking, and managing strategic objectives across all lines of business, working closely with the EVP's direct reports and cross-functional senior executives
Lead all projects associated with Consumer Products business development initiatives
Leverage data and analysis to guide decisions regarding the launch of new development projects and initiatives
Lead strategic planning and monthly financial planning activities, working closely with Finance and other internal departments
Lead communications and serve as the EVP’s primary liaison with direct reports, staff, and external organizations and leaders
5+ years of related experience in business development, brand management, marketing, and/or strategic planning
Demonstrated understanding of the WWE brand
Experience in project management including the ability to lead and prioritize multiple projects in a fast-paced environment
Strong analytical and financial skills anchored by innate common sense thinking
Excellent verbal and written communication skills, including strong experience interacting with and presenting to senior executives, as well as the ability to successfully partner with employees across all levels and lines of business
Able to work flexible hours including some nights and weekends based on business needs
Willing and able to travel as needed for business (approximately 15%)
Bachelor degree required, Master degree preferred

Senior Director, Operations Resume Examples & Samples

Provides technical support and direction to the ACA HealthCompliance (HC) Center of Excellence. Manages overall performance of the ACA HealthCompliance client tool for NAS clients, who enroll in the program, with between 1000-5000 employees
Serves as the lead POC for all client escalations and relationships around functionality and uptime. Monitors client satisfaction through client reports, key metrics, surveys, NAS Account Managers on all client concerns. Follows up on client surveys as necessary. Oversees the seamless transition of clients from implementation to service
Works with a team of enterprise IT support professionals assigned to support the ACA client base to maintain established policies, practices and procedures. Establishes clearly defined support goals and objectives that align to department goals and communicates these through team meetings and performance planning
Coaches IT support staff on building client relationships at multiple levels of the organization. Participates in account review meetings, if required
Provides complete reporting and tracking on all cases through the enterprise case based IT ticketing system. Will develop and meet / exceed QoS and Service Level Agreements related to the program and will ensure quality standards, performance metrics and service levels are met or exceeded
Will provide support around, but not limited to, the telephony system, infrastructure components and desktop applications. This includes the facilitation of MACD (move, add change, delete) requests
Will act as a liaison for client account teams around tool technical issues. Works closely with Senior Directors on open cases and resolution status tracking. Works with team to recognize client "warning signs" and develop and implement retention strategies for any clients at risk. Works with the NAS Relationship Manager to facilitate any action plan
Will assist with screening and recruiting of enterprise IT support candidates if required. Will provide periodic performance feedback versus objectives and provides inputs to annual performance reviews. Provides guidance to department talent management process and strategies
Works with operational functions (i.e. quality mgmt., performance mgmt.) to validate all policies and procedures are followed
Will act as a technical support liaison for client account teams
Must have a sound functional understanding of various ADP systems including, but not limited to, Autopay, ProB, OBA, HWSE, Vantage, SAP, and PeopleSoft
5+ years ADP (or industry) experience that includes: broad exposure to and/or knowledge of High Volume National Account Clients; understanding of payroll systems and benefits practices, and applications and client systems
Generic Skills: Strong leadership and oral and written communication skills. Must have the ability to function effectively and comfortable at all levels within the ADP organization. Must have strong client facing skills and the ability to work independently with little management. Strong analytical and creative thinking abilities are required. Must be able to learn new systems, processes, and products quickly and have a sound understanding of networking and application integration protocols

Senior Director, Operations Resume Examples & Samples

Manage and schedule the operations staff and production facilities
Actively mentor, train and develop the operations staff in their respective job functions
Work closely with engineering to research, recommend and produce appropriate on air and production technologies
Establish, document and maintain Standard Operation Procedures and Best Practices for master control and studio operations
Work closely with other departments to ensure all operational needs are met
Maintain a strong core of highly skilled operations technicians to ensure the operational needs of the network are served at the highest level
Responsible for establishing and maintaining a high level of quality for both On-Air and Studio Operations
Perform other duties and responsibilities as assigned by Vice President, TV Network Operations
Perform periodic performance reviews to determine employee eligibility for, among other things, merit increases, bonuses and promotional and transfer opportunities
Interview, evaluate, hire, lay-off, promote and reward employees and / or applicants or effectively recommend such actions
Resolve and adjust employee concerns and grievances
Complete special projects as required
Minimum 10 years in Broadcast Operations at a network or major market
College Degree or equivalent experience
Expertise in Studio and Remote production operations: technical directing, audio mixing; studio and ENG camera operation; lighting and media playback
Thorough understanding of non-linear work flow for live studio production and on air broadcasting
Expertise in Master Control operations
Thorough understanding of master control automation, switching and channel branding technology
ScheduALL experience preferred
Excellent interpersonal and communication skills required
Self-motivated with strong work ethic and positive attitude a must
Punctual, regular and consistent attendance
Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered

Senior Director, Operations Resume Examples & Samples

Ensure the manufacturing processes support the cost-effective and timely production of products at the required quality level. Develop a long term manufacturing strategy resulting in reliable and consistent world class performance
Explore the current strategies to optimally balance manufacturing in-house and through third parties
Build and maintain bridges between quality, operations and R&D to ensure design concepts and specification requirements, best utilize equipment and manufacturing techniques and ensure product performance and regulatory requirements are translated to measurable and repeatable process outputs
Develop and implement cost reduction and efficiency initiatives including but not limited to, improvements in automation and production methodologies for in-house and out-sourced processes
Requires a minimum of a bachelor's degree in Science or Engineering
15+ years of experience with a minimum of 10 years of experience in medical device operations and/or manufacturing with progressive job responsibilities. This includes a minimum of 7 years of experience leading an operations or manufacturing organization either at plant or corporate levels
Must have working medical device experience with FDA cGMP, 21 CFR Part 820 and ISO 13485 requirements
Proven success of effectively working in a cross-functional work environment
Must have availability to accommodate 40% domestic and international travel

Senior Director, Operations Resume Examples & Samples

10-12 years professional services operations experience, preferably including digital agency businesses
Strong understanding of the digital landscape and the unique aspects of the medium that impact management of business operations
Financial management experience, including the development of financial projections, budgets, resources and managing to these appropriately
Ability to successfully manage multiple initiatives/projects in a deadline-driven environment
Ability to collaborate with executive team members, clients and other business stakeholders to ensure the integrity of company standards and operations
Ability to lead a team in a highly collaborative environment
Strong project management and performance management skills
Expertise in Excel and other MS Office tools (Word, PowerPoint)
Expertise in research, analysis, interpretation, and presentation of data, trends and recommendations
Excellent oral, written and interpersonal communication skills; including strong presentation skills
A positive attitude and the ability to thrive in a collaborative and changing agency environment

Senior Director, Operations Resume Examples & Samples

Bachelor's degree (B.A.) or equivalent from four-year College
At least 10 years related experience managing the operations of a large scale event with temporary infrastructure
Candidate should be proficient with Microsoft Outlook, Word, PowerPoint, Project (or equivalent project management tool), and AutoCAD

Senior Director Operations Resume Examples & Samples

Driving transformative and industry leading service delivery with a high bar on Security and Availability metrics
Drive a culture of innovation and operational excellence in the engineering of the key infrastructure services such as Compute/Storage/DB/Middleware
Measuring and improving all ITIL Operational metrics
Creating new and nurturing existing cross-functional partnerships
Creating high standards for information security
Production acceptance and reliability engineering process
Driving early engagement in the solution design with Product Development and Infrastructure Engineering Partners
Crisis leadership for complex and unanticipated availability or performance issues
Driving social collaboration inside a large enterprise
12+ years managing a team of operational engineers in support of complex and highly available application and infrastructure solutions
Prior track record of transforming operations for a large organization
Experience in architecting and delivering end-to-end automation
Have hands-on experience in some of the new technologies. Experience can include installing, configuring, administering and operating these technologies
Prior experience in building automated solutions through tools and software that enable infrastructure to be remotely provisioned, configured and decommissioned
Prior experience with supporting mainframe platforms a plus
Prior experience in working at a multi-national company (MNC) a plus
Experience with China regulatory bodies (CRBC/PBOC) and successful certification of operations for operating application approval

Senior Director, Operations Resume Examples & Samples

Demonstrated client relationship management skills
Strong analytical skills including root cause analysis and solution development
Outstanding organizational and time management skills
Computer proficiency in Word, Excel, PowerPoint, Adobe and Microsoft Project
Ability to work well in a demanding environment

Senior Director, Operations Resume Examples & Samples

Highly developed organization planning and management skills Strong strategic management skills in order to shape strategy and drive execution
Experience working with business re-engineering processes
Sound judgment
Ability to manage, coach, train and motivate staff
Displays orientation to profitability
Identifies and resolves complex problems
Gathers and analyzes information skillfully
Strong written, verbal and presentation skills

Senior Director, Operations Resume Examples & Samples

Ability to influence and inspire others
Must be able to build trusting relationships. There is a close connection to the Medical Division
Must be able to balance SGS goals with Medical goals
Embraces organizational values and drives accountability
Has the demonstrated ability to build strong teams and bench strength throughout the organization
Proven to be a transformational leader who can handle large strategic initiatives – including a facility expansion project
Plans, directs and coordinates the design, distribution, purchasing, planning, manufacturing engineering and production activities of a division and ensures that products are produced in accordance with budgeted objectives and regulatory standards
Develops and/or ensures implementation of divisional production activities and/or programs to attain goals and ensure regulatory compliance
Coordinates the design of product through R&D team that reports to this role
Will plan and oversee the administration of departmental operating procedures, work instructions and departmental budgets
Plans and develops budgetary recommendations on capital expenditures
Develops strategic plans for production based on products, equipment, material and manpower variables within the department
Will plan, participate in and/or coordinate for the training of personnel in the operations group
Will directly participate in the recruiting and selection of operations personnel
Will submit periodic reports, in writing and in person, to appropriate personnel
May have some production management responsibilities
Manages directly and/or through subordinate supervisors the activities of the operations group
Sets strategic goals and priorities and evaluates subordinate's performance based on those goals and priorities
Coaches and develops operation/ Steering Team personnel
Responsible for operations personnel compliance with company policies and corrective action
Overview all areas under scope of responsibilities
Staffing review
Cross train other areas outside of responsibilities
Review current budget
Understand talent selection criteria/process
Overview training program
Understand shop floor management system
Understand and manage team problem solving

Senior Director, Operations Informatics Resume Examples & Samples

Defines roadmap for software solutions and tools utilized across Illumina’s global consumables and instrument manufacturing operations
Develops program requirements, budgets, and staffing to support roadmap
Identifies, assesses, and deploys solutions and tools that integrate with the company’s consumables manufacturing work centers, factory automation, and enterprise information systems
Drives validated solutions and tools that provide compliance and maintain a state of control
Provides functional leadership for a team of analysts, solution architects and program managers
Creates approaches to better utilize information for monitoring, traceability, and reporting of production processes
10+ Years of progressive IT experience to include 5+ years in a management capacity with strategic input/definition
15+ years’ experience defining, documenting, and improving processes and managing related projects
Experience with Manufacturing Execution System (MES) is required, preferably Camstar
Life Sciences and/or regulated industry experience strongly preferred
Exceptional process analysis and design capabilities; understanding of implications to data/systems
Ability to interface with and influence across all company levels including senior executives
Superior business acumen and ability to quantify process improvements
Ability to manage change and engender support across a diverse and dynamic culture
Exceptional problem solving and troubleshooting skills
Strategic thinker with a proven track record of defining software solutions and tools supporting a global manufacturing environment
Operations background or process manufacturing experience highly desired
Functional or line management experience highly desired
A desire to be a part of and to lead highly motivated teams in a fast pace dynamic environment
Must be self-directed and able to work with individuals at all levels, including executive management

Senior Director Operations Resume Examples & Samples

Leads the Operations organization to achieve annual production targets and longer-term manufacturing strategies and supports the introduction of new products
Establishes production priorities and sequence of manufacturing projects to deliver on KPI’s relative to cost, quality, schedule attainment and on-time shipments
Establishes department policy, standard operations procedures and working practices
Develops compliance programs to ensure the plant is in compliance with all voluntary, regulatory and statutory standards and establishes compliance and training requirements for all employees. Makes sure training plans are also aligned with areas in need of improvement
Establishes organization talent strategy to include goals and objectives, performance and development and career and succession planning. Holds people leaders accountable for performance management, personnel development and timely completion of 5 Conversations
Establishes a high performance and continuous improvement culture driven by key performance metrics, benchmarking and sharing of best practices through Active participation in JSC network
Establishes and monitors plant's operational budget. Initiates effective cost control practices
Encourages and supports continuous improvements. Sponsor of (technical) projects: provides direction, coaching and support
Monitors production output against MPS in a safe and GMP compliant manner and initiates action to prevent missed commitments
Examines production and operating reports to assess potential risks and oversees actions taken to resolve safety, operational, manufacturing, and maintenance problems
Serves as a role model for Credo, Safety, GMP, GLP, D&I and JJOS/PS
Acts as Deputy for General Manager
Collaborates with Engineering & Maintenance to review recommendations regarding equipment repair and/or replacement
Collaborates with Technical Operations, Execution Systems and other support functions to prioritize and sequence capital installation, execution of projects and remediation of issues in the manufacturing environment
A Bachelor/Master degree is required in Pharma/BioTech/LifeSciences/BioProcessEng
A minimum of 10 years of relevant supply chain- and large molecule experience is required
A minimum of 15 years of overall business experience is required
Strong business acumen and understanding of the end-to-end supply chain
Proven leadership skills and the ability to develop talent
Strong collaboration skills and able to influence without authority
Demonstrated ability to think strategically and implement approved strategies to drive value for J&J SC businesses
Solid problem solving and analytical experience influencing skills
Excellent knowledge of the Biotech Operations process
Proficient in Dutch and English (written and verbal)
Independent, decisive, result- and performance driven
Strong communication and interpersonal skills, easy to approach, inspiring
Experience in other relevant functions
Financial understanding of Operations
A good change agent, strategic focus

Senior Director Operations Resume Examples & Samples

Maintains and seeks expansion of current knowledge of various industries (Travel Management, Account Management, Contact Center Operations, etc.)
Uses industry knowledge to provide direction on best-practices, identify and implementation of operational improvements
Sets the department goals and direction to support the achievement of the organization's goals
Implement and ensure tracking against goals including regular communications to the staff of progress
Manages all key performance metrics evaluating or implementing and reviewing measurements, coaching and continuous improvement
Monitors and controls departmental expenses, seeking and implementing improvements to improve the profitability of the operations
Leads the effort to implement new business implementations (client, technology, processes, etc.) successfully and on-budget
Leads change efforts, providing information and communication
Identify and communicate risks, issues, benefits and mitigation plans to the operations and/or the customer
Delegates work to others for improved results and individual growth as applicable
Oversees and provides guidance on quality management initiatives such as error management
Ensures root causes are identified and the successful implementation and measurement of improvement initiatives
Leads and manages key projects for the operation or participates as an active member of a project team
Oversees Disaster Recovery plans and efforts
Manages overall needs of the operation and provides assistance and direction

Senior Director Operations Resume Examples & Samples

Responsible for managing and driving the execution of a portfolio of projects, delegating responsibility to team members, project support resources and core site pharmacy leaders for driving change management
Responsible for managing the pharmacy performance to cost-to-fill, HD service level targets, and DPMO targets recruitment, performance reviews, and development of Mail Order Staff
Develop and build leadership talent and capability within the team and direct reports. Provide stretch learning and development assignments to leaders
Bachelor's Degree - Other (Required)
Years of Relevant Work Experience 10 - 14 Years
Proven leadership skills, team-orientation, and a proactive and optimistic management style
Ability to work cross-functionally to solve complex problems and improve quality and service
Ability to manage toward budget, service and quality goals
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Senior Director, Operations Resume Examples & Samples

Provide leadership and direction for the operation, service and support functions by establishing goals and setting priorities to meet business objectives
Provide leadership to accomplish continuous improvement in quality, customer service, manufacturing cycle time and total cost
Lead Operations functions to achieve the optimal balance between global inventory levels, plant operating efficiency and effectiveness for worldwide consumer service levels for products produced part of Transplant Diagnostics
Primary and direct oversight of Canoga Park operations
Identified as the Manufacturing Manager in accordance with cGMP
Plan, organize and manage the manufacturing operations to ensure production is timely, accurate, efficient and cost effective; coordinate production with schedule requirements to ensure orders are filled correctly, on time and at standard cost; utilize S&OP processes to manage short and long range plans
Assure that the department complies with all GMP, FDA, OSHA and other company manufacturing and safety guidelines; ensures quality systems are effectively maintained to achieve strong levels of GMP/ISO/FDA/OSHA compliance
Ensures manufacturing operations have adequate procedures that are accurate, concise and current
Develop all Operations budgets and staffing requirements; assure maximum utilization and efficiency of all direct labor assigned to manufacturing
Actively supports and provides leadership to utilize the PPI Business System to drive continuous improvement and Lean processes
Develop a climate of creativeness, initiative and innovation to promote continuous improvement
Liaison with functional department leaders to plan and achieve the timely introduction of high quality new products and product lines
Control the implementation of engineering changes to optimize product performance and reliability, production efficiency/effectiveness and minimize inventory levels and obsolescence
Responsible for all facility and infrastructure systems supporting all site operations and long term planning to support business growth
Develops and manages the Capital Budget to drive improvements in infrastructure, processes and site facilities
Translate corporate/group strategic goals into departmental goals; ensure implementation of long-range plans to achieve or exceed goals; directly accountable to President TDX for the performance of the assigned departments; track progress toward goals and ensures prompt initiation of corrective actions in a timely manner
B.S. degree in Engineering, Business or technical discipline
10 years of Operations experience or equivalent and knowledge in Manufacturing, Customer Service, Distribution, Logistics, and Planning
7 years of management experience to include team building and continuous improvement
Demonstrated management operations experience, preferably in an inter-disciplinary manufacturing environment
Strong leadership skills with proven ability to effectively manage and develop a diverse team of people and the ability to manage and lead change
Detail oriented and aggressive self-starter who can manage, motivate and develop subordinates and operate effectively in a constantly changing environment
Experience in GMP and Medical Device industry
Knowledge of diagnostics technologies coupled with knowledge of production control and manufacturing processes
Record of success in driving continuous improvement and excellent knowledge of and experience driving Process Improvement approaches like Lean Manufacturing, Six Sigma, Practical Process Improvement, etc
Demonstrated skills in project management and formal continuous process improvement techniques (Lean Manufacturing)
Strong track record of implementing operations continuous improvement including lean manufacturing/demand flow, including, but not limited to lean tools such as Value Stream Maps, 5S, Standard Work, Kanban, Single Piece Flow, Single Minute Exchange of Dies (SMED), Production Preparation Process (3P), Policy Deployment, Visual Management, and Daily Management
Ensures Quality Systems are effectively maintained to achieve strong levels of GMP/ISO compliance
Experience consolidating business operation sites (footprint)
Leads Manufacturing Operations in a manner that develops individuals, promotes teamwork, focuses on company priorities and uses facts and data to drive sound business decisions
Ability to react appropriately to changing priorities and impending deadlines; ability to prioritize tasks and delegate effectively; time management skills to handle a variety of assigned tasks simultaneously
Well-founded and practiced formal problem solving skills
Ability to motivate and influence others; team building, coaching and mentoring skills
In-depth knowledge of ERP systems required, preferably SAP
Well-developed written skills to prepare monthly reports, reviews, and white papers, as well as preparing presentations to a variety of audiences
Well-developed verbal skills to successfully communicate, to a variety of internal and external audiences, while counseling, negotiating, and formally presenting views and/or technical criteria; ability to communicate effectively and comfortably with all organizational levels
Experience in Diagnostics, Molecular and/or Protein

Senior Director Operations Resume Examples & Samples

To serve as the second in command for the Client Success Operations team overseeing 10+ people
Ability to provide thought leadership and engage with other senior leaders in addressing complex business issues
Demonstrated track record of building world-class teams
Experience influencing change, developing strategies with impact and delivering results
Ability to assess capability gaps, and build plans for addressing organizational needs across Client Success
Good listener with outstanding interpersonal qualities and a natural, effective consultative style
Strong senior management writing and presentation skills
Subject matter experience in organizational and process design
Ability to handle complaints, settles disputes, and resolve conflicts by negotiation
15+ years of experience in a combination of change management and sales operations roles
Technology or professional services sector experience (preferred)

Senior Director, Operations Resume Examples & Samples

Develops, implements, monitors and ensures adherence to policies and procedures for HCP and its Group Model sites and regionally based programs
Implements and manages budgets for all accountable departments and functions. Researches and monitors budget variations
Assists the Senior Vice President, Operations in the development, coordination and implementation of the regional budget, business plans and operational activities
Works closely with the Regional Accountable Team (RAT) to monitor and report metrics such as resource utilization, patient satisfaction, HCC, PFP and STAR and enact plans to improve efficiencies and reduce expenses
Works closely with the RAT to enhance regional provider satisfaction, productivity and performance
Implements plans to continually enhance services provided by accountable departments and functions
Evaluates opportunities, makes recommendations and oversees expansion projects within the region and in surrounding communities
Provides input and feedback to the RAT as it relates to initiatives and programs that promote excellence in the Group operational services and implements those that are approved
Directs and coordinates community group operations activities within the region
Works closely with central departments to ensure that issues impacting that region that involve central departments are resolved effectively and timely
Identifies opportunities for improvement within the Group Model Sites and brings forward proposals to the RAT incorporating solutions
Collaborates with the physician leadership of the Group Model to garner support for operational initiatives and get their feedback as to what initiatives will be most successful. Works closely to implement and monitor programs
Manages direct reports to ensure that they are meeting performance expectations and performs coaching and counseling as necessary. Provides guidance in professional development activities and goals
Assists, facilitates and leads committees, teams and projects at the direction of the Senior Vice President, Operations
Works to promote teamwork, collaboration, implementation of best practices across all communities within the region
Collaborates with colleagues in other regions to improve performance and coordinate activities to ensure goals of HCP are met
Develops, implements and measures adherence to policies and procedures
Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Ability to work cooperatively with peers and subordinates
Ability to act professionally under pressure

Senior Director, Operations Resume Examples & Samples

‘MD-lite’ type of role at Director/Senior Director level reporting to the business segment head/MD – great opportunity for emerging leader to gain operational management experience
Accountable for executing on the strategy and determining how to allocate and prioritize time and resources within the context of the new opportunity
Ensure all functional areas are moving in the same direction and coordinating/acting as one – getting teams to work together toward a common vision
Advocate for and secure additional support as/when needed
Success will be measured by delivery of plan – P/L as well as other subjective measures
Start-up mentality – motivated by challenge, willing to wear multiple hats, mental toughness and resilience
Tech-savvy – experience operating in a highly technical environment
Superior project management skills – able to balance multiple projects and priorities
Relentless learner
Commercial orientation, with customer-facing experience
Demonstrate strong leadership and ability to mobilize a team toward a common vision
Experience and demonstrated success working in a global, complex and highly-matrix organization
Preferred – experience in retail, oil & gas industry, or developer communities; although not required if other attributes/experience are strong

Senior Director, Operations Optimization Resume Examples & Samples

A minimum of 15+ years of Production Operations experience along with established leadership across the discipline and function with over 8 years in leading teams of Site Reliability Engineers
Expertise in technical project management and a proven track record for delivering projects on time with limited budget and resources
Experience working with global engineering and operations teams
Strong distributed systems and architecture knowledge, and experience with multitier architecture
Mission critical complex systems experience is preferred
Demonstrates expertise in problem solving and technical innovation
Demonstrated experience of delivering on commitments to clients
Demonstrates capability of 'rolling up sleeves and getting hands dirty'
Works well in fast paced growing environment
Provides excellent influential communication skills and business acumen to both an arbitrator and advocate for technical issues
Experience with building and scaling production infrastructure in different hosting models
Solid understanding of software development tools & infrastructure Effective teaming and problem solving abilities
Able to interface effectively with all levels of the organization and external customers

Senior Director, Operations Engineering Resume Examples & Samples

Provides business and technical leadership for major new products or services
Actively participates in Baxter top and critical projects and is able to serve as a Tech Lead in exploratory, development, and/or sustaining project(s), leading team(s) in technical direction, problem solving and delivering against business objective(s)
Leads or supports innovation or implementation of technology and manufacturing process for selected product families; leverages relationships with industry and regulatory agency, participates in external task force or panel to support Baxter’s position in current and future technology and process areas
Achieve launch date commitments based on cash flow and manage stakeholder expectations. Generate innovative solutions to highly complex problems where little clear precedence exists
Leads technical feasibility analysis for product or processes; translates customer/user needs and regulations to manufacturing process requirements and process design
Provides technical due diligence for technology assessment and landscape within his/her expertise area(s)
Leads the team in defining program strategies, developing goals, assigning project tasks and ensures the team meets all goals
Provides technical support in all phases of product manufacturing
Responsible for resolving complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors
Must be well versed in Manufacturing Process development and must possess knowledge of related disciplines
Knowledge of aseptic processing technologies is essential
Has demonstrable achievements (e.g. major products, processes, techniques developed, manufactured, and sold) in the field
Must have knowledge of such principles as GMPs, FDA guidelines and purchasing practices
Must be self-motivated, have good interpersonal skills, capable of analyzing and solving complex problems through innovative thought and experience, as well as, project management tools

Senior Director, Operations Resume Examples & Samples

Drives revenue and profit growth for the site
Develops budget projections, allocation of resources and staffing forecasts
Drive capacity improvements & strategic planning for growth and services
Ensure site performance to key metrics
Work closely with marketing and sales to develop new services and develop right strategies and tactics to meet the yearly revenue targets
Adjust operations as needed to meet market needs and new services
Manages new projects or endeavors
Monitors the growth and career development of direct reports
Ensure quality and assist the Q.A. Director in maintaining all technical regulatory requirements
Work with Facilities Manager to ensure functional equipment & facilities
Bachelor’s degree in a life science or equivalent
Minimum 10 years’ experience in Medical Device, Biologics or Pharma
Minimum 5 year’s management experience
Ability to accurately and reproductively perform complex arithmetic calculations and statistics
Proficient in Oral & Written communication skills
Need to be able to read, write and understand English
Proficient in Microsoft (Excel, Word, Outlook)

Senior Director, Operations Churchill Downs Resume Examples & Samples

Bachelor’s degree (B.A.) or equivalent from four-year College
Experience with temporary infrastructure, facilities and logistics are required
M.B.A. or advanced degree preferred

Senior Director, Operations Resume Examples & Samples

Ensure plants are fully compliant with internal and external standards. Demonstrated through audit results, severity and frequency of incidents, etc
Improve plant performance across all objectives (safety, food safety, quality, service, cost, continuous improvement, maintenance reliability) as demonstrated through key metrics
Build a culture of continuous improvement across all objectives by focusing on standards, processes, and behaviors. Demonstrated by implementation of and compliance to work processes (use of tools, leadership skills, and engagement leading to faster and more complete adoption)
Drive BU performance by working cross functionally to develop and execute profit building and strategic projects. Demonstrated by BU profit, project execution
Drive superior plant performance and build the culture by gaining an in depth understanding of plant processes and behaviors through on-site visits and providing real time coaching and guidance. Apply/teach both functional and leadership skills
Monitor plant compliance and performance. Work with EHS, FSQ, Finance, Supply Chain, etc. to regularly review controls, incidents, and corrective actions and to proactively address and permanently resolve issues. Ensure processes are in place to manage issues at the plant level
Build the skill set within the organization by assessing and developing talent, setting and holding people to clear and high expectations, developing and executing succession plans
Support BU through the analysis, development and execution of initiatives including product strategies, capital plans, staffing plans, etc. Manage risk at all phases and achieve expected results within budget and on schedule
Support Company-wide initiatives through special projects, best practice sharing, participation on Safety and Food Safety leadership teams, etc
Support Division co-packing sites that align with assigned facility manufacturing processes
Problem-solving, analytical, and trouble-shooting skills required to resolve manufacturing, procurement and logistics issues
Leadership skills to drive change and build engagement
Conceptual thinking skills to build a vision
Demonstrated leadership capability

Senior Director, Operations Resume Examples & Samples

Perform duties as chief liaison between the identified region and Corporate policies & standards
In support of the overall strategic plan, establish operational strategic vision, objectives, policies and procedures for the Plan related to the defined areas of Operations
Facilitate operational oversight for multiple departments
Identify operational efficiencies; meet regulatory and client expectations and develop a “best practice” approach to the defined operational areas
Responsible for department’s strategic vision, objectives, and attendant policies and procedures for the organization
Meet and exceed requirements including organizational, state, compliance and contractual agreements
Active accountability for budget, revenue targets and P&L
Assess organizational strengths and weaknesses to recommend enhanced operating model
Education: Bachelor's degree in Business Administration, Healthcare Administration or equivalent experience. Master’s degree preferred
6+ years of experience in Management, Administration or Operations in the Healthcare or Insurance industry

Senior Director Operations Resume Examples & Samples

10+ years of experience in OEM/CM companies across different geographies
Must have 15+ years of experience in Managerial Capability
Must have worked across different aspect of Manufacturing including – Production, Quality, operations etc
Vast knowledge and experience using advanced operational and quality techniques such as Lean, Kaizen, 5S, 6M, 8D and Lean 6Sigma
Masters Degree is preferred

Senior Director, Operations Resume Examples & Samples

Communication/Interpersonal skills
Good negotiating skills
Hiring skills
Managerial skills
Meeting skills
Performance appraisal
Problem Solving/Decision making

Senior Director Operations Resume Examples & Samples

Collaborates with Clinical Services Group, Surgical Operations and HealthTrust Purchasing Group leaders to rapidly identify, curate and scale best practices across the company
Manages indirect reports in multiple designated divisions remotely and in a matrix environment
Coordinates division and corporate resources to ensure successful execution of established operations performance agenda
Prioritizes PI operations work based upon the needs of the business and in accordance and alignment with company strategy
Drives business decisions through the use of analytics
Recommends changes or improvements based on research and evidence to implement clinical best practices
8+ years’ healthcare experience required preferably with HCA; Minimum 5 years management experience

Senior Director, Operations Performance Resume Examples & Samples

Analyze and prepare reports of issues affecting Bad Debt Expense
Coordinate and create presentations for Clients, and Conifer’s stakeholders
Oversee the data requests from Client and Conifer’s stakeholders
Develops and executes strategic initiaives that support Client needs
Review and analyze operational performance related to cash collections and other A/R metrics
Work with Client Management to assist in proactive identification and of potential pain points for clients (i.e. revenue reclasses, etc.) and develop solutions to eliminate/minimize
Coordinate Client month end reporting and impact analysis associated with settlements, and/or other issues that would affect performance
Review Conifer gain share and incentive performance through the contract period to ensure accuracy
Understanding of Revenue Cycle operations, process and challenges, from an outsourcing perspective; and
Demonstrated experience in providing financial leadership in a health care/health system setting
Bachelor degree in Finance/Accounting; Master’s degree and/or CPA preferred
10 years of progressive financial management experience including financial operations, strategic and financial planning, budgeting in a hospital environment
Hospital Controller or CFO experience desired

Senior Director Operations Improvement Resume Examples & Samples

Executes the defined PI Operations strategic agenda
Effectively negotiates and balances the needs of facility, division and group operations
Serves as primary consultant to facility and division senior executives in performance improvement and implementation teams
Drives improved operational outcomes through the development and deployment of standard toolkits, processes and clinical assessments
Facilitates projects and conversations with Performance Improvement-focused peers in divisions and contributes to enterprise best practice library
Works with PI Leadership to adjust PI strategies to respond to changing business needs
Escalates issues to group, division or PI leadership as necessary
Performance improvement related experience required,
Excellent communication and presentation skills, both written and verbal

Senior Director, Operations Resume Examples & Samples

Bachelor's degree. MBA preferred
5+ years managing diverse teams, with experience leading leaders/supervisors strongly preferred
Experience leading tactical and/or strategic initiatives
Available for travel to Salt Lake City, Utah office (60% of time if located in Southern California)

Senior Director, Operations Resume Examples & Samples

Ensure a culture and work environment that fosters high levels of trust, diversity, inclusiveness, commitment, high performance and accountability
Ensure that appropriate talent management strategies are in place and executed locally to ensure recruitment, development and retention of top talent and appropriate levels of succession planning and leadership bench strength are developed in the Operations area
Lead a robust Employee Engagement action planning process

Senior Director, Operations Resume Examples & Samples

Provide operational leadership setting the accounts technical direction via direct reports including Facility Managers, Operations Managers and Chief Engineers in the administration of all operations and maintenance programs for all Manufacturing, laboratories and offices within site/portfolio
Must lead by example and set craft labor “safety first” work environment and culture
Performing strong operational and programmatic day to day operational quality control “in the field” walk-around assessments of all operations
Responsible for prompt response to client requests to include as minimum appropriate root cause analysis (RCA), and follow on corrective action plans (CAPAs) are executed and communicated in a timely manner
Responsible for working with the site Facility Managers and the account HSE, Quality and Sourcing directors on the selection and monitoring of contractors for special services
Set direction and work with client to ensure compliant and efficient operational processes as implement by the account’s Facility Mangers, Operations Managers and Chief Engineers in performing work within offices, laboratories, manufacturing plants, data centers, and Central Utility plants. This includes contractor training, review and assurance of proper Methods of Procedure and working through change control processes
Responsible for adherence to Environmental Health and Safety standards
Support Facility, Operations and Project Managers in the management of small capital projects
Basic computer skills to include
Leadership presence
Ability to lead and motivate others
Good phone/people skills
Able to work in a fast-paced, changing environment with a sense of urgency
Focused on continually learning new skills

Senior Director Operations B Resume Examples & Samples

Oversees the daily operations of a multi-concept location and ensures delivery of the highest level of service, sanitation and customer relations
Facilitates the development and implementation of the annual budget, financial forecasts and other business goals, and leads unit management to ensure budgeted sales and profit goals are achieved
Directs location staff to ensure compliance with applicable company standards, policies, practices and objectives
Evaluates operations and seeks opportunities to continuously improve service
Develops, maintains, and fosters growth of landlord, brand and DBE partner relationships
Authorizes hiring, firing, advancement, promotion or any other status change of location associates
Serves as a resource to others in resolution of complex problems and issues
Requires a High School diploma or general education development (GED) diploma; 2 years of formal post-high school education in the field of Hospitality or Restaurant Management preferred
Requires 6-8 years of management experience in high volume, multi-unit Food and Beverage operations or other related management experience
Requires an advanced working knowledge of Microsoft Office; PeopleSoft Financials and Micros POS system skills a plus
Requires excellent time and project management skills, as well as proven presentation skills
Demonstrates knowledge of product, quality, and operations standards
Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner including executive team, union representatives, branded partners and a very diverse group of hourly associates
Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
Requires basic keyboarding or other repetitive motions
Requires the ability to lift or push objects weighing up to 40 lbs

Senior Director, Operations West Resume Examples & Samples

Develop, implement and ensure service and KPI’s levels that meet the needs of all the customers in the market he or she is responsible for, in compliance with signed agreements
Develop and implement operational development strategies for controlling operating costs at each distribution center, including, among others things, facility and handling costs, the cost of capital procurement, and delivery services
In conjunction with department heads, market distribution, develop the implementation of plans for meeting specific performance and efficiency goals associated with the operation of distribution centers
Participate in strategic development and planning activities for the market he or she is responsible for, as well as in the implementation of activities and programs identified by the Vice President
Responsible for ensuring that the information technology available is used properly in the market he or she is responsible for, and identify opportunities for IT development
Responsible for ensuring that safety measures are consistently respected at distribution center in the market he or she is responsible for
Responsible for ensuring that SOPs reflect the operational reality across all distribution centers
Responsible for ensuring that Health Canada rules are implemented and respected (warehouse, transportation)
In conjunction with Human Resources and distribution department managers, promote a productive work environment for all employees and management staff. Take part in union negotiations and participate in developing bargaining strategies. Develop the contingency plan
Identify the company's human resources needs in the market he or she is responsible for. Make organizational changes where needed. Ensure that staff members have the tools and training they need to do their jobs well. Develop and implement professional development and succession planning programs in his or her group
Draw up, have approved, and administer the budget for the Operations and ensure that budget targets are met
Ensure that distribution department heads have the resources and means required to control the accuracy of physical inventory at each distribution center
Develop, apply and maintain appropriate standards for ensuring occupational health and safety
Create and cultivate good business relationships with customers and other industry players
Create, develop and maintain a corporate culture that fosters continuous improvement
Directly manages the regional office in Calgary
Lead with coordination of the PMO leader the Western Transformation within a national distribution network
Promote and maintain employee engagement: Develop action plan to address survey outcomes
Plan the activities of staff reporting to him or her, evaluate results, and take appropriate steps to improve individual performance
Identify the human resources needed to do the work, delegate appropriate responsibilities and authority to employees reporting to him or her, and recommend organizational changes as needed
Manage the activities of staff under his or her responsibility, and coordinate with other groups and departments
Train employees, evaluate their performance, and encourage and support their professional development
Authorize requests, expenses and other financial transactions under his or her responsibility and protect the company's profits and assets from loss and waste
Ensure that company policies are respected
Ensure good communication with all levels of the organization

Senior Director, Operations BSA & EMC Resume Examples & Samples

Ability to effectively select, develop, coach, empower and motivate the operations staff to ensure growth in their scope of responsibility and accountability for operational excellence
Ability to communicate clearly to audience and to present ideas and gain commitments that are crucial to the success of the business
Strong knowledge and ability to develop and interpret operating plans, budgets, capital plans, cost components and financial statements
Strong knowledge, skill, and ability to implement Lean manufacturing principles and process
Ability to lead change and establish operational metrics/key indicators for process control, communication, and performance improvement
Ability to manage multiple, complex projects and changing priorities; work extended hours when required, make sound decisions under pressure, and work effectively in a global environment
A strong bias for action and results oriented strategic and tactical behavior
Possess conflict management skills and understand self-directed work teams
Ability to build strong teams with positive relations
Translate the corporate and Business Unit’s strategies into operational objectives and goals to drive performance improvement for all areas of responsibilities
Develop and deploy proper resources, including but not limited to manpower, facility, machine and equipment, raw materials and auxiliary materials, documented and standardized operations procedures in every addressed places to accomplish operational and business goals
Deliver on financial, operational, and business objectives, including but not limited to Safety, Sustainability, Quality, Inventory, Delivery, Productivity, and Cycle Time
Support the goal deployment planning and execution process including metric alignment to goals
Implement cost improvement strategy and deliver committed improvements
Support and uphold EHS policies
Actively coach, develop and provide performance feedback/actions to associates and support staff. Develop appropriate career path for all associates
Lead and support the compliance to laws and regulations related ISO14001, save nature sources in the daily work, and continuous improvement. Create low consume working environment
Lead and support the development of positive relationships with the customer, supplier, and all other stakeholders towards the excellence of operations as well as the best win-win result

Senior Director Operations Resume Examples & Samples

Four (4) years progressive experience in a not-for-profit organization with three years of reporting responsibilities
Masters degree in administration or in health and human services specialty. or a combination of education and experience in lieu of
Experience and/or training in gerontology. Understanding of the Older Americans Act
Strong administrative experience in financial reporting, budget administration and accrual accounting

Senior Director, Operations Resume Examples & Samples

Lead the operation’s implementation of strategic direction, planning and execution of objectives
Responsible for creating and recommending an annual operating plan for location
Ensure capital expenditures are prioritized properly and results from investments are realized
Lead the team to effectively and efficiently service the customers (internal and external)
Create an environment of constant improvement through the development and execution of the business management system
Drive waste out of the system
Lead the team to embrace the Lean philosophy
Provide a safe work environment for our coworkers
Develop the skills of the coworkers and prepare future leaders
Be an influential leader in the new product & brand business management teams to ensure a successful execution for the product life cycle
Engage in the typical responsibilities of a senior leader such as effective planning, evaluating, organizing, integrating, and controlling practices
Leadership responsibility for staffing, conducting team performance reviews, training and developing coworkers, promotions, salary increases, terminations, corrective action, etc
BS required; MBA preferred
Minimum of 10 years’ experience with progressive increase in responsibility in a manufacturing management environment
Lean manufacturing experience strongly preferred, international operations experience preferred

Senior Director, Operations Resume Examples & Samples

Holds the overall responsibility for defining and communicating the vision, mission, and operational objectives for the EPM operations team
Develops and implements global manufacturing strategy to meet the changing needs of the business
Establishing a Customer First mindset throughout the global operations function and serves as the chief Customer Advocate in resolving prioritization issues
Ensure world class EH&S and Radiation Safety program for the business unit
Sets expectations for site management of Production, Order Fulfillment, Materials Management, and logistics activities
Ensure safe, robust production planning and scheduling, inventory management, efficient and high quality production, On Time Shipment (OTS) and delivery performance
Creates culture committed to quality. Sets expectations that all processes are based on process controls and continuous improvement, ensuring that production is executed in accordance with applicable regulatory requirements, internal standards, and customer requirements
Leads the global sourcing team to maintain cost-efficient availability of materials and supplies, and achievement of inventory objectives driving sourcing strategy toward low cost region sourcing and manufacturing
Works globally across all sites; Franklin MA, Winsford UK, Pune India and China Manufacturing Center in Shanghai to ensure collaboration and global focus on meeting customer and operational needs
Plans and recommends and executes investments to drive cost reduction, productivity improvement, and process controls
Drives continuous improvement and standard work across all organizational elements of the Enterprise using Key Performance Indicator metrics formats, balanced scorecards, and other systems of maintaining measurement and accountability
Consistently demonstrates Role Model Leadership and assists in the development and execution of sound programs that drive workforce motivation, employee engagement and meet the Company’s goal of being a great place to work
Collaborates with the Commercial, Marketing and R&D teams to drive revenue production meeting or exceeding quarterly targets
Bachelor’s degree in a scientific or technical field required, or equivalent experience. MBA desired
Previous Plant Management experience or equivalent inclusive of minimum 10 years of progressive global manufacturing operations/business experience with direct responsibility for manufacturing operations including international facilities
Experience developing and implementing an operational strategy and footprint in a global environment
Minimum 5 years’ experience in the field of Continuous Improvement (PPI, Six Sigma and/or Lean) Methodologies
Strong knowledge of quality theory, continuous improvement and Lean methodologies
Experienced with coaching and developing Policy Deployment and the use of an X Matrix to align strategy deployment visible to the entire organization
Estimate 30-40% travel. Monthly travel to operational sites, customer/supplier facilities when appropriate, select Thermo Fisher Scientific events and corporate functional meetings
Ability to coach, manage and develop a manufacturing organization
Exhibit strong influencing skills in a matrix environment; be approachable and involved with key constituencies at all levels and work effectively across geographic/functional lines
Excellent communications skills with ability to communicate concepts, opportunities and project plans to all levels of a technical and non-technical organization
Strong knowledge of manufacturing fabrication, product assembly/test processes and new product introduction launch processes
Demonstrated Role Model Leader Characteristics