Process Associate Resume Samples

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N Schiller

Niko

Schiller

217 Huel Terrace

Los Angeles

+1 (555) 542 9416

217 Huel Terrace

Los Angeles

Phone

p +1 (555) 542 9416

Experience Experience

New York, NY

Process Associate

New York, NY

Johnston, Schiller and MacGyver

New York, NY

Process Associate

) May provide lists of in-network providers and facilities upon request
Creating and monitoring the processing checklists and calendars Works with management to set daily priorities to ensure prompt and efficient service
) Handle complaints (member/provider), grievances/appeals (member/provider) via relevant recording/reporting system
Works with management to set daily priorities to ensure prompt and efficient service
Execute due diligence as per the defined process and guidelines
Performs routine protein analysis (concentration, electrophoretic techniques, endotoxin levels)
Forecast Pipeline and general Account Management for a specific territory

San Francisco, CA

Business Process Associate

San Francisco, CA

Langosh Inc

San Francisco, CA

Business Process Associate

Providing analysis and working in ad hoc projects to facilitate process improvements
Trend and track results and provide summations on risk and opportunities for improvement for operations management and quality program review
Creation and maintenance of analytical tools to discover trends and track/analyze performance of operations and third-party service providers
Prioritizes daily work to accommodate fluctuating or unplanned work
Perform other duties as assigned by the management
Meets with Team Leader regularly to assess department performance and to plan initiatives targeting improvement
Perform quality checking on BFDS checks

present

San Francisco, CA

Senior Process Associate

San Francisco, CA

Lueilwitz-West

present

San Francisco, CA

Senior Process Associate

present

Provide daily guidance to administrative assistant
Investigate root causes of individual and departmental performance issues and work with team members to agree upon corrective action (e.g. training, etc.)
Proactively makes recommendations on how to enhance customer satisfaction, and improve operational effectiveness and efficiency
Manage time effectively, meet personal goals and work effectively with other members of the distribution team
Other duties and special projects that are assigned by management
Operates autonomously. Audits cases and provides feedback without the review or input of Consumer Relations, except in very unusual situations
Exercises sound judgment. Can make decisions autonomously based on facts and data as well as interpretation of the Regulations, not emotion

Education Education

Bachelor’s Degree in Accuracy

Johnson & Wales University

Bachelor’s Degree in Accuracy

Skills Skills

Basic accounting knowledge - understand the basic AP process/terms
Knowledge of Accounts Payable/Accounts Receivable
Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings
Ability to work in a team and good interpersonal skills
Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas
Basic Accounting knowledge
Strong commitment to customer service and quality
Good capital market, share market, Mutual fund knowledge
Basic MS Office skills. Proficient in MS Office will be an added advantage
Helps resolve order management issues for all product lines using basic subject matter knowledge

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Business & Process Associate Resume Examples & Samples

Assists business unit group in reviewing current business operations and processes. Facilitates identification of strategic opportunities and insights to improve operational quality, effectiveness and/or efficiency. Makes recommendations for process changes and improvements
Leads and manages operational projects to support ongoing business improvement through analytical and creative problem solving
Designs, develops and produces process-related documentation using standard methods such as flowcharting tools
Develops tools and methods for program and/or process metrics; conducts detailed analyses to determine the cost impact of process improvements
Documents, develops and communicates process-related policies and communications
Identifies strategic opportunities for system and process improvements
Prepares summaries of process review, development and implementation activities. Develops analysis, reports, and presentations
Provides consulting and support to ensure use and maintenance of correct management tools and processes
Researches external best practices to be integrated into department processes
Supports business group implementation of procedural changes through communications, training and change management
Manages monthly financial reporting process and corresponding deliverables for business unit group
Business analysis and project or program management, preferably from management consulting: (3 years)
Cross-functional integration and planning: (2 years)
Developing process and policy guidelines: (2 years)
Preparing and making presentations: (2 years)
Bias for action and impact
Organization and planning skills
Structured communication skills (clearly, concisely and logically) orally and in writing
Ability to balance multiple priorities and stakeholders and meet deadlines
Strong critical, analytical, and creative thinking skills
Ability to create and implement processes
Knowledge of applicable departmental or business unit practices and requirements
Ability to research issues and provide appropriate solutions

Process Associate Resume Examples & Samples

Assistance to the Sales Personnel with the administrative, analytical and operational tasks
Forecast Pipeline and general Account Management for a specific territory
Lead Management, Order Tracking and Opportunity Creation on Siebel or equivalent CRM
Managing Salesforce.com - Forecast, Pipeline and general Account information
Generating Install Base Reports
Support and successfully contribute to Ad Hoc projects and reporting requisites

Process Associate Resume Examples & Samples

Accurately enter and review order data as required for the Workflow process requirements maintained by the team
Accurately enter data and enforce data capture through analysis
Helping to ensure compliance with local export regulations for all shipments
Ability to adapt to applications being added to Order Management system (i.e., EDI and/or PRM databases
Adheres to all compliance guidelines including SOX

Business Unit Business Process Associate Resume Examples & Samples

Daily review of deposit accounts and supporting documentation
Professional interaction with various personnel levels from each business supported
Review daily reports for exceptions to account opening procedures, CIP and Enhanced Due Diligence including policies and procedures set forth by M&T Bank
Works with business units to set clear policies and procedures that will assure compliance to KYC - “Know Your Customer”
Associates Degree or a minimum of 3 years relevant work/bank experience
Intermediate level of MS Excel
Must possess proficient research capabilities, utilizing the Internet, Intranet, compliance-related publications, business unit interviews and observations
Familiarity of the Retail Branch’s account opening process
Familiarity of various account types & set-up
Sound problem solving and analytical abilities
Must be a highly motivated, detail-oriented, ethical, and positive team player
Excellent time management and multitasking skills
Familiarity with the Branch Procedures Manual (BPM)
Use of PACE / HOGAN
Previous experience in compliance administration/analysis

Process Associate Resume Examples & Samples

Bachelor's degree in Life Sciences or related field required
Minimum of two years of laboratory experience in protein biochemistry required
Some experience with mammalian cell culture is preferred
Experience with protein analysis (SDS-PAGE, Western blotting, colorimetric and UV absorption measurement of protein concentration, endotoxin analysis) required
Experience with other analytical techniques (such as ELISA) preferred
Must be proficient in MS Office Suite
Performs routine protein analysis (concentration, electrophoretic techniques, endotoxin levels)
Prepares buffers for use in protein purification
Distributes purified proteins to internal and external collaborators
Maintains protein inventories

Bacc-business Process Associate Resume Examples & Samples

2 years experience performing Reporting roles - Financial services industry experienced preferred
Ability to be flexible, follow tight deadlines, organize and prioritize work
Able to work with limited supervision and as part of an integrated team

Agency Process Associate Resume Examples & Samples

1 year plus of business related experience
2 - 4 year sales management or agency support experience in Property & Casualty and Financial Services is a plus
Prior distribution leadership, recruiting, agency establishment and agency development experience is a plus
Property & Casualty and Life and Health licenses as appropriate for the state (licensing will be required to be obtained within 60 days of starting the position)
Industry Certifications (preferred)
Ability to develop effective internal relationships across business functions
Overnight travel is required

Business Process Associate Resume Examples & Samples

Ability to perform responsibilities of Thorough Search Representative plus selected additional duties
Attend department staff meetings to discuss processing issues and clarification measures
Attend meetings, focus groups and discussions from internal and external business units to ensure accurate and concise processes are quality checked and documented
Attend to all departmental task assigned by the team leader
Work with team leader for creating team and Business Unit wide process improvement initiatives and contests
College/University graduate preferably with previous related work experience in the financial services or call center industry and demonstrated service aptitude
Candidate must have good analytical skills to thrive with the high volume and demanding working environment
Candidate must be comfortable working in fast-paced environment
Candidate must be a team player
Candidate must pass all minimum HR requirements for hiring
Candidate must be amenable to work at night (8PM-5PM)
Booting and shutting down computer, using mouse and keyboard (keyboarding)
Follows simple instructions on how to log in to the phone system
Basic telephony skills
Good written and verbal communication skills. Ability to converse effectively using the English language
Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information
Ability to compose a grammatically correct, clear and concise paragraph/ essay
Candidate must demonstrate problem solving skills
Candidate must have comprehensive product and systems knowledge
Good understanding of Service Level Agreement
Ability to process all TS related functions
Ability to make an analysis of the programs opportunities and develop an action plan
Proficiency in relevant major system applications and tools used for TS

Business Process Associate Resume Examples & Samples

Chinese-literate
Ability to express ideas clearly and concisely in writing
Team oriented yet able to work independently
Proven ability to balance approach in different levels of transactions
Effective communication and problem solving skills
Can handle multiple tasks in a fast-paced environment

Business Process Associate Resume Examples & Samples

Constantly increase the number of knowledgeable functions handled by the team
Handle transactions accurately with minimum supervision
Conduct in-depth analysis on all clients’ requests and make effectivedecisions whenever necessary
Communicate effectively to agents and clients through memo and letter
Suggest ways on how to improve the current process and team metrics
Give regular updates on the current performance of the team or individual when deemed necessary
Consistently meet the service targets set by the company at the soonest possible time

Mandarin Business Process Associate Resume Examples & Samples

Bachelor’s Degree/Master’s Degree in related field
Adherence to quality service
Excellent organizational skills and good numeric sense
Careful and attentive to details even when under time-constraints
Flexible and adaptable to change
With background/experience in insurance firm is an advantage

Business Process Associate Resume Examples & Samples

Constantly increase the number of knowledgeable functions handled by the team
Handle transactions accurately with minimum supervision
Conduct in-depth analysis on all clients’ requests and make effective decisions whenever necessary
Assist colleagues during business peak season or high volume days
Communicate effectively to agents and clients through memo and letter
Suggest ways on how to improve the current process and team metrics
Give regular updates on the current performance of the team or individual when deemed necessary
Ensure that all cases assigned are completed within the turn-around-times
Consistently meet the service targets set by the company at the soonest possible time
Such other duties and functions as assigned by Operations Management

Mandarin Business Process Associate Resume Examples & Samples

Achieve acceptable mastery of new process within a span of 2 months
Prepare to be deployed to new teams at the end of each work contract
Conduct in-depth analysis on all clients’ requests
Full understanding of the terminologies of the first team where associate is deployed
Able to manage and use the team’s blog site, job aides and trackers
Able to update and complete process
Product Specific Knowledge
Knowledge of the Manulife product
Proficient in using all tools utilized by the first team where associate is deployed
Full understanding of the process of the first team where associate is deployed
Process Specific Knowledge
Able to follow the process of the first team where associate is deployed

Process Associate Resume Examples & Samples

Provide inbound/outbound call support to Dollar General store personnel regarding their technology systems
Provide an enhanced customer experience to all callers of our Employee Response Center hotline
Management of daily processes (VSAT offline reports, file transmission exceptions, investigation of stores not reporting sales for 3 or more days, etc.) that serve to maximize availability of the technical systems used by our stores
Special project work as assigned by manager
Must have excellent communication skills – both verbal and written
Must be comfortable with Windows and Microsoft Office products
Must be dependable and detail oriented
Must have strong critical thinking and problem solving skills
Will be required to meet or exceed production standards
The ability to successfully and patiently direct the actions of store employees to resolve problems
Strong technical aptitude
Ability to multi-task while taking calls
Ability to work in close proximity with co-workers
Must have proven track record on technical support, specifically POS hardware/software support preferred
Preferably from retail industry
ITIL foundation is an advantage
High School or GED equivalent preferred
No freshers

French Business Process Associate Resume Examples & Samples

Research and administration of routine and some complex IGO financial and non-financial transactions on applicable systems for Manulife clients and/or advisors while providing quality service in French
Identifies and solves most basic and some complex problems based on an understanding of the customers&#8217
Proficient in reading and understanding characters in French
Graduate of a 4 year Bachelor's Degree preferably Business or Finance related courses
Must pass the CWM Test with an overall score higher than 23
College/University graduate preferably with previous related work experience in the financial services or call
Knowledge of browsers and relevant computer applications
Ability to learn applicable systems, functions and processes/workflows
Knowledge of company plans/line of business
Able to identify complex and non-complex transactions
Knowledge on SFA Processing
Good written and verbal communication skills. Ability to understand/read in French
Minimum keyboarding skills of at least 30 words per minute. Exhibits good navigation skills
Candidate must have good organizational and time management skills with the ability to be flexible to changing
Successful completion of Product and Business Training
Good understanding of the product and must pass the Skills verification exams
Able to research, analyze and problem solve routine issues

Process Associate Resume Examples & Samples

Daily postings of cash / bank receipts
Process customer account adjustments
Review bank activity daily and reconcile as needed
Ensure accurate cash postings in customer accounts
Clear Open items in customer accounts
Research and resolve unapplied receipts
Assist in identifying and resolving payment discrepancies
Customer accounts reconciliations
Participate in and support monthly close process for AR
Assist Credit team to reconcile accounts and other ad hoc reporting as needed
B.Com/MBA-finance
1 to 3 years experience in the areas of Credit / Accounts Receivable (Cash application) process
Basic Accounting knowledge
Experience in SAP or an ERP environment
Independent worker who is able to plan work efficiently to meet tight deadlines

Process Associate Resume Examples & Samples

Ensure transactions are processed within agreed SLA / TAT
To act as backup and ensure all queries are cleared on time
To closely work with internal teams in resolving the issues
To meet set targets on volume and accuracy consistently
To identify inconsistencies / issues in the process and work with SME in resolving the same
Proficient in financial modules of SAP
Participate or lead ad hoc finance initiatives or other projects
Knowledge of Accounts Payable/Accounts Receivable
Knowledge of Excel and ERP(SAP)
Proficiency in data entry management
Effective verbal ,written communication and interpersonal skills
Problem-solving skills

Process Associate Resume Examples & Samples

0 – 2 Years experienced professional in ITES industry with Healthcare experience
Adhere to HIPAA compliance requirements and practice standards
Determine if provider of care/services satisfies policy and state requirements; determine if care/services is consistent with the Plan of Care
Input data into appropriate systems
Determine benefit eligibility amounts based on policy language
Determine covered and non-covered services as per guidelines and pay / deny with appropriate decision / explanation reasons by using appropriate UDS codes
Interpret and apply fundamental policy language to claim scenarios
Escalate cases that are in need of investigation
Communicates with Team Leads / SME’s with special handling of non-routine claim situation
Meeting the deadlines of the claim based on aging and turnaround time
Make suggestions to improve departmental workflow, processes and procedures. Other duties as assigned
B Com, BSc, BA, MBA, B Pharmacy, M Pharmacy

Process Associate Resume Examples & Samples

Understanding and knowledge of Mutual Funds Industry & Financial Market (Optional)
Having good experience in US Transfer Agency operations
B Com, BSc, BA, MBA

Process Associate Resume Examples & Samples

Accomplish the task with required quality in the given timelines
Adhere to the team norms for making the overall team a cohesive one
Understand the project objectives and contribute towards the achievement

Chinese Business Process Associate Resume Examples & Samples

Bachelor’s Degree holder
Good computer skills and with fast and accurate typing
Willing to render overtime work as needed
Willingness to experiment and take risks
Willing to work on Saturdays or Holidays whenever a business need calls for

Process Associate / Senior Process Associate Resume Examples & Samples

0 – 2 Years experienced professional in ITES industry with Financial Domain experience
Understanding and knowledge of US Retirement Service & Financial Market (Optional)
Having good experience in US Retirement Service operations (Optional)

Process Associate Resume Examples & Samples

Business Unit: PBB
Grade: 2
Band: 4
Shift: UK
Work Location: Empire Office, Mumbai
Recruiter: Nisha Panchal (nisha.panchal@rbs.com)

Business Process Associate Resume Examples & Samples

Candidate must at least 1 year tenure in MBPS
Average English Communication Skills
Fresh graduates / entry level applicants are encouraged to apply
Strong keyboarding skills, efficient and accurate data entry abilities
Attentive to details with emphasis on accuracy and quality
Must be comfortable working in a fast-paced environment
Able to adhere to strict standards of privacy and confidentiality
Must be willing to work in Mactan Newtown, Lapu-Lapu City
Must be amenable to work at night

Transaction Process Associate Resume Examples & Samples

Experience in generating purchase orders
Experience in Billing Customer on non-warranty charges
Experience in managing return goods
Experience in CRM [Oracle / Sales force]

Business Process Associate Resume Examples & Samples

Research and administration of routine and some complex IGO financial and non-financial transactions on applicable systems for Manulife clients and/or advisors while providing quality service
Identifies and solves most basic and some complex problems based on an understanding of the customers needs, using investigation and established guidelines. Recognizes the need to reed to redirect complex problems
Prioritizes daily work to accommodate fluctuating or unplanned work

Senior Process Associate Resume Examples & Samples

Handle accounting and general ledger functions, including monthly reconciliations. Prepare tax schedules and other financial data as and when required
Maintain efficient internal financial controls and business processes
Accounting journal upload
Prepare designated reconciliation on a monthly basis
Be accountable and take ownership of the tasks entrusted
Ensure compliance with accounting standards and statutory requirements through the maintenance of organized accounts and records
Analyze balance sheet items
Identify/resolve outstanding items in the reconciliation through proper follow up
Respond to customer queries in a timely
3 to 5 years accounting experience
CA intermediate Or Articleship completed or Commerce graduate with relevant experience
Have good reporting and analytical skills
Possess good communication skills both written and oral
Have the ability to work independently
Have basic excel knowledge
Have an eye for detail
Focus on process improvement/automation
Be open to any shift
Have good computing skills and use of MS Office is a must

Corp-hrsd Technology Process Associate Resume Examples & Samples

Working with the Argentina HRSD team in defining, prioritizing and achieving strategic objectives and ensuring projects delivered successfully meet the approved business objectives
Clearly defining and communicating project objectives and success metrics, planning project deliverables with all impacted parties and oversee the execution of the overall plan
Develop business cases for project approval
Facilitate and drive the projects /programs from inception to completion
Advise on functional projects focused on process improvement and improving controls
Working with key stakeholders to develop and manage detailed project plans
Setting up, facilitating, and/or participating in meetings with stakeholders and working groups
Manage a portfolio of projects
Automation of process leveraging technology
Establish a project office to support the oversight and management of Argentina HRSD change agenda, to include defining tools and templates to manage projects, managing and preparing any required project and program reporting, and coordinating key messages
Excellent interpersonal, organization and communications (both verbal and written) skills
Excellent Client Relationship skills; ability to identify, build and maintain relationships to deliver success
Strong risk and internal control mindset, and risk management experience
Strong communications skills; ability to interact with Clients (both within and external to HR) , in-country leadership, and engage with local, Regional and Global Management Committees
Ability to influence outcomes and leverage a global network to achieve targeted outcomes
Experience using project management methodologies and disciplines
Ability to synthesize information to reach logical conclusions and present findings
Ability to influence and direct activities or resources outside of direct control
Vendor management experience; including vendor selection, vendor implementation and vendor monitoring and stewardship
Financial management: building business case to support solution proposals
Strong project management experience; defining, managing and delivering simple and complex projects, working to tight deadlines with ability to resolve conflicting work priorities
Highly motivated, results-oriented, and client-focused
Demonstrated ability to prioritize and manage multiple tasks and must be able to work independently as part of a small high impact team
Solid knowledge of standard desktop applications: MS Office, MS Project, and Visio
Significant number of years of experience in the design, implementation and project management of large-scale HR related projects
Must be fluent in English, and Spanish
Bachelors, desirable Masters Degree

Business Process Associate Resume Examples & Samples

Add/update license, affiliations, and demographics of producers and firms
Handle state appointments as well as appointment renewals of firms and producers so that they are registered to do business with John Hancock
Recording of compensation information as provided on the licensing paperwork
Work on special projects relating to license reactivation, state reconciliation, producer number registration
Clearing up of licensing, termination, JITs, and appointment errors from Sophia Report and Appointpak Work queue
Maintain and update reconciliation reports, production splits, work logs, work inventories, time trackers, and other reporting documents pertinent to the process
Change addresses for all the agents that have a John Hancock Code number to sell their different products
Add/Update bank account information for agents who receive commissions through direct deposits or Electronic Fund Transfer (EFT)
Process changes and requests on servicing agents, commissionable agents, and servicing and inforce agencies
Validate if processed changes are reflected on assigned systems
Perform peer-to-peer quality checking on changes that have been validated
Meet and maintain productivity, accuracy, and Service Level Agreement / Turn around Time on the above-mentioned transactions
Graduate of any 4-years course
Computer literate – know how to boot and shutdown the PC
Basic knowledge with MS office applications (Word, Excel, Powerpoint)
Keyboarding skills - score of at least 25 wpm with 90% accuracy on the Typing Test
Good organization and prioritization skills with the ability to multitask and work under pressure to meet tight deadlines
Excellent attention to detail, fast and accurate data-entry skills with the ability to process high volumes of work accurately
Continuously proactive in identifying improvements
Team player as well as ability to work independently in a changing environment

Process Associate Resume Examples & Samples

Maintaining process accuracy and Turn Around Time (TAT) as per the Service Level Agreement (SLA) and ensuring reduction in the number of quality issues
Knowledge and experience in handling verification sources
Ability to work on own initiative whilst adhering to Unit SLAs

Senior Process Associate Resume Examples & Samples

Proactive invoice collections (including coding and commenting all accounts)
Deduction resolution to ensure deductions does not continue, invalid deductions are paid back and invalid deductions are credited accurately (including coding and commenting all accounts)
Complete monthly reconciliations of accounts assigned to the desk as well as reconciliations of problem accounts assigned to other desks
Complete reporting assigned
Training and mentoring of new hires as well as existing analysts
Assist in the escalation process
Attend and facilitate meetings with Client contacts
Assist in the updating of SOP’s, forms and processes used to better assist the team and client
First level of assistance for Analysts on the team
Review of offset forms prior to sending them to cash application for accuracy
Full time position 40 hours per week
Work location is the Wilkes-Barre, PA site
Monthly meetings with Operations and client
Assist with adhoc requests from the client and/or business
Good/Excellent Computer Skills
Ability to work with MS Word, Excel, Power Point, Access
Knowledge of Accounts Receivable
Knowledge of concepts of debits and credits
Excellent Written and Verbal Communication Skills
Ability to Multi-task
Negotiation and analytical skills
Ability to lead the team
A High School diploma required
Three years’ work experience in invoice collections & deduction resolution is required, or an equivalent combination of education and experience

Senior Process Associate Resume Examples & Samples

Document SOPs and Update as needed
Generate Management reports and daily lockbox reports
Download lockbox files and credit card activity
Upload payment files to Oracle and run cash application jobs
Responsible for month-end AR close process
Prepare payments received for data entry
Daily posting of payments to customers’ accounts using correct bank account and date
Daily accurate application of cash receipts based on customer’s remittance advice which includes clearing invoices and identifying and creating deductions
Meet or exceed set production goals
Resolving unapplied/unidentified cash receipts
Completing offset and adjustment requests
Daily/Monthly cash reconciliation to ensure payments posted balance to amounts deposited
Identify non AR cash and intercompany payments / transfer funds to appropriate GL account
Ability to work overtime if needed
Support other departments by providing data and doing research as requested
Retrieve documents from the imaging system or filing area as needed
Work on special projects as assigned based on client business needs
Recommend efficiency improvements for all areas of responsibility
Complete W9 and Vendor forms
Respond to research requests in CRM system
Provide daily guidance to administrative assistant
Train collection staff on cash application research
Good/Excellent Data Entry Skills (Speed and Accuracy for both Alpha Numeric and Ten Key)
Strong analytical Skills
Basic knowledge of General Accounting principles as it relates to the general ledger
Proficiency in desktop enterprise systems i.e.: Microsoft Excel, Word, and Power Point and other related applications
Strong Customer Service Skills
Associates Degree or an equivalent combination of education and experience
1+ year prior cash application experience utilizing an automated AR system is required

Process Associate Resume Examples & Samples

Perform GL Account Reconciliations
Process Journal entries
Maintain Fixed Asset Records
Good teaming skills
B.Com
CA Inter
ICWA / ICWA Inter
CA Articleship completed (most preferred)
Strong Accounting & Analytical skills
Good oral & written communication skills (mandatory)
Proactive & Self driven

Process Associate Resume Examples & Samples

Perform all functions in line with internal and external targets
Ensure queries are investigated accurately and raised with the relevant parties without delay and escalate where needed
Review manual or ineffective processes which could be automated, or enhanced, to enable the provision of superior client support
Continuous process improvement

Chinese Business Process Associate Resume Examples & Samples

Process and capture information to system according to established methods and procedures
Conduct in-depth analysis on all clients’ requests and make effective decisions whenever necessary
Assist colleagues during business peak season or high volume days
Ensure that all cases assigned are completed within the turn-around-times
Minimum keyboard typing skills of 32 words per minute (alphanumeric)
Minimum Chinese language typing skills of 15 words per minute using Cang Jie
Ability to use desktop computer system
Knowledge of MS Applications (Word, Excel & MS Powerpoint) is a plus
Good written and verbal communication skills (English & Chinese)
Ability to express ideas clearly and concisely in writing letters to clients and agents
Ability to learn and adapt frequent procedural updates from the BU

Senior Business Process Associate Resume Examples & Samples

Adapt at data collection and analysis – preferably MBPS trackers and operations management standards
Prioritize customer needs with high level of confidence and professionalism
Manage deadlines, address urgent cases effectively and recommend solutions
Can coach and mentor to successfully improve the performance of others
Prepares well-composed oral and written reports and presentations for management and business unit audiences

Process Associate Resume Examples & Samples

Ability to type a minimum of 35 words per minute with a high degree of accuracy while talking/handling emails
Ability to navigate through multiple systems while responding to the customer's inquiry
Customer Service representatives
Preferably at least 1 year working experience in medical/pharmaceutical role and/or Customer Service desk or any other front facing customer service/consumer/client equivalent role
For Non-English markets, medical background can be waived
Preferably with knowledge of healthcare landscape
Previous experience in a similar CSR and/or Trainer (for Trainers) role would be an advantage

Senior Process Associate Operations Resume Examples & Samples

Assist business units of client (one of the largest companies in the world) to close their financial books for period-end (Month / Quarter / Year) and enable them to report financial results
Processing of check and wire requests. Follow up with vendor for any if any refunds. Coding of refund checks received. Analyzing and taking appropriate action on Vendors with debit balance
Prepare any reports or financial information for use by client
Meet / Exceeds team’s production targets and achieve customer defined SLA parameters
Identify and implement areas for process improvement
Analyzes transactions, understands and explains variances, and proactively identifies potential problems and solutions
Ability to recognize unusual transactions, trends, or variations and communicate findings to supervisor or manager
Ability to manage/monitor accounting close responsibilities
Initiates and facilitates the sharing of process knowledge and best practices within the team and across the engagement, and is capable of impacting and influencing others
Develops and maintains documentation on projects and team assignments
Demonstrates analytical and problem solving skills
Coordinates and contributes to accounting processes
Proactively recognizes problems within scope of responsibilities, draws from appropriate resources to identify options and solutions based on the relative cost benefit, then implements solutions
Proactively adapts to a changing business environment and revises accounting processes and procedures accordingly
Maintains an awareness of the client’s business, operational activities, and processes in areas pertaining to scope of responsibilities
Interacts with client/users around specific work efforts/deliverables
2 or more years experience in a reputed company with experience in the General Accounting / Procure to Pay (AP) – i.e. should have handled Invoice and Payment process, vendor data maintenance, AP Month end close support, reconciliations
Would have worked for a multinational organization where s/he would have worked with colleagues internationally, would have travelled and worked internationally
SME in PTP Operations with experience in invoice processing
Understanding of SAP, Excel, Word, strong analytical, organizational and customer service skills
Highly self-motivated to work independently as well as in group setting, within delegated authority, with minimal supervision
Ability to communicate expectations, requirements and status to client
Adaptable to learn new processes, concepts, skills

Process Associate Resume Examples & Samples

Responsible for processing payments for vendors, employees, growers and customers within agreed SLA / timelines with accuracy
Responsible for continual review and reconciliation of CFM accounts at regular intervals
Reconciling payments in SAP vs. Citidirect upload and ensure data accuracy before sharing for approval
To adhere to manual / urgent payments protocols and timely processing
Liaise with internal and external auditors as required
Responsible for continual review of Internal Controls
To coordinate and work with SSC teams and stakeholders in resolving process issues and releasing payments post validating the approvals

Agency Process Associate Resume Examples & Samples

Provides a consistent on boarding and development experience for Exclusive Agency (EA) owners with implementation of basic agency office processes and application installation relative to technology utilization
Assists EA owners with the implementation of consistent business processes and tactics to help drive business results; supports prescribed processes from the Company (e.g. Agency Process Library)
Supports Exclusive Agency owners and LSPs to drive improved business results, including the measurement of results and follow-up of process implementations
Builds and maintains best practices for the successful operation of Exclusive Agency owners and leverages opportunities to share knowledge/best practices across agencies, Field Sales Leader’s (FSL), and regional staff
Maintains accurate and timely records of agency support activities by journaling and using appropriate tracking tools. (e.g. Salesforce)
Reinforces education with Exclusive Agency owners and LSPs; and/or develops and facilitates education classes, workshops and seminars, as appropriate, and as identified through conversations with agencies
Implements processes by working with Exclusive Agency owners and LSPs through process reviews and observation, and providing advice, tips, suggestions for improvement
Maintains proactive working relationship with Exclusive Agency owners, including follow-up process reviews and periodic assessments
Takes personal responsibility for ongoing personal growth and professional development by identifying and acting on appropriate training and development opportunities
1-3 years sales management, education, training and development, or agency support experience in Property & Casualty and Financial Services
Prior sales leadership, recruiting, agency establishment (onboarding) and agency development experience
Experience using Microsoft Office products
Knowledge of Property & Casualty and Financial Service products
Familiarity with Property & Casualty and Financial Service industry, including competitors and trends
Possesses process development and implementation skills
Knowledge of process installation, education techniques and other sales processes
Problem solving – Uses judgment by applying broad knowledge and experience when addressing complex issues
Ability to manage corporate expenses accurately and timely
Property & Casualty and Life & Health licenses as appropriate for the state (can be attained through development once in the role within the first 90 days) and Industry certifications (preferred)

Process Associate Resume Examples & Samples

Administration activities on the Trust Commissions tool including reference data maintenance, processing of manual adjustments on Sales transaction data and monitoring the tool daily scheduled activities
Accountable for the accurate and timely processing of adjustments and reference data changes
Written or verbal interaction with Commission Analysts located in Bangalore, London and New York on adjustment processing and support them on any queries or report requests from Trust Commissions
Partner effectively with EBS support teams and perform user acceptance tests (UAT testing) from Business side and support in defect fixes or system enhancements on the Commissions tool
Ensure proper processes are followed for the areas that come under SOX and ensure 100% Compliance
Produce various scheduled as well as ad hoc reports as requested by Global Stakeholders by extracting the data from Trust Commissions with different design or customization to enable proper analysis and interpretation
Quickly adapt to new policies or process changes and support in documenting the same
At least 2-3 years of Work Experience in finance industry
Intermediate Excel Knowledge
Effective listening and Communication skills, both verbal and in writing
Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings
Resourceful team player who excels at building trusting relationships with customers and colleagues
Enthusiastic learner, eager to meet challenges and quickly assimilate new concepts
Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas

Business Process Associate Resume Examples & Samples

College Graduate in any field
Proficient in MS Office Applications (Word, Powerpoint and Excel)
Knowledge of Streetscape, BPM, LARS and Licensing Process is an advantage
Good verbal and written English communication skills
Ability to pay close attention to detail with a high degree of accuracy
Fast Learner and can work with minimum supervision

Fulfillment Process Associate Resume Examples & Samples

Create, control and improve end - to - end business processes
Work in a team environment which aims to meet customization for customers in a standardized manner
2+ years of experience in writing business and / or system requirements and business / finance analysis
Experience in printing, and government systems

Chinese Business Process Associate Resume Examples & Samples

Team-oriented yet able to work independently
Willing to work on Saturdays or Holidays whenever a business need calls
Handle highly sensitive and heavily regulated Hong Kong Provident Fund
Process indexing and data entry of transactions with utmost attention to quality and quantity
Consistently attain the service level set by the Company
Practice good judgment in processing cases
Perform thorough checking for every case and eliminate financial errors
Render overtime work on a daily basis during high volume week
Stay on-call on an as-needed basis during Saturdays and holidays
Assist colleagues and other teams in their production work upon request
Manage leaves/day-offs especially during peak season
Such other duties and functions as assigned by Operation Management
College graduate or should have at least 1-year work experience
Good communication skills written and oral
Strong time management and multi-tasking skills
Successful completion of New Hire Onboarding and compliance training
Successful completion of Cangjie Typing Method training (with passing written/typing exams scores)
Successful completion of the new hire training plan/program
AWD – MPF
Genisys
EB PFund PC System
CSMS
Knowledge of Provident Fund concepts, know how to index, screen and input financial and non-financial Chinese and non-Chinese transactions

Business Process Associate Resume Examples & Samples

Maintenance and integration of data from different sources (excel, SAP, other tools)
Handling data requests from different departments in the organization
Supporting reporting requirements as per projects
Supporting in executing MIS (Management Information System) operations
Should be able to liaison with teams to automate the stable reports/dashboards
Understanding the data/system needs of the business and developing integrated MIS systems for creating reports to be presented to management
Creation and maintenance of analytical tools to discover trends and track/analyze performance of operations and third-party service providers
Providing analysis and working in ad hoc projects to facilitate process improvements
Developing a good understanding of the operations of all department processes and providing analytical support as needed
Bachelor's in Engineering/MCA degree with at least 2 years of experience in handling large databases using MS Access, MS Excel (advanced macros) and SQL queries
Strong analytical skills with an eye for detail and independent problem solving skills
Strong drive to get things done quickly and correctly in strict accordance with standards, policies, rules and timelines
Willingness to work in shifts as per the business needs

Chinese Business Process Associate Resume Examples & Samples

Capture new business data of owners for the necessary policy issuance
Process contribution, transfer, enrollment and other maintenance related transactions for employee benefits
Handle maintenance of individual insurance policy details such as addresses, ownership, & beneficiary
Process money-in and money-out transactions for individual financial products
Manage basic to intermediate claims processing
Adept in Chinese – comprehension and typing
Background in the BPO set-up or insurance industry is a plus
Good organization and analytical skills
Careful and attentive to detail even when under time constraints
Able to balance approach in different levels of transactions
CAS
Life Insurance and Employee Benefits

Business Process Associate Resume Examples & Samples

Process and analyze transactions in line with the Service Level Agreement set with the Business Unit
Attain Mastery of Business Unit Policies governing the transactions being processed
Report all system issues that may affect the operations
Candidate should pass the HR pre-employment exam and interview
Candidate should pass the Typing exam
Open to all MBPS level I associate with one year tenure and met all job expectations in their current position
Candidate should be a graduate of any 4-year College Degree
Willing to work at night and holidays and is willing to render overtime
Above average oral and written communication skills
Team orientation
Pass the Business Unit's English Exam
Exhibits good navigation skills
Adaptable to change
Pass the Business Unit's Math Exam
Attentive to details
Know how to navigate systems such as AWD and Apollo
Proven basic knowledge of the products, policies and procedures
Should meet the 80% passing rate on Training verification exam
Attachmate Reflections 2008
AWD Client 10
Open Office/Microsoft Office
ETreasury
Bridger Insight
PSW
WorkDay
Infonet
Understanding of the John Hancock Retirement Plan Services products (from Indexing documents, Enrolling participants into the plan, processing contributions and withdrawal requests, etc.)
Must have a thorough understanding of John Hancock Retirement Plan Services processes such as but not limited to Indexing, Enrollments, Payment In and Payment Out
Should have the basic knowledge in using Microsoft Excel or Open Office Calc

Business Process Associate Resume Examples & Samples

Responsible for processing financial transactions in a time sensitive manner
Reviews and resolves transactions for accuracy, completeness and adherence to company policies and procedures and compliance rules and regulations
Meets with Team Leader regularly to assess department performance and to plan initiatives targeting improvement
Check and analyze transactions to ensure accuracy, consistency and client satisfaction, as well as ensure that quality standards are met

Business Process Associate Resume Examples & Samples

MCA/B.Sc/BCA in Computer Science or related fields
1 to 2 years of direct experience in MIS domain, through which you have developed a solutions-oriented approach and an understanding of the importance of a customer-focused service
Strong knowledge in MS-Excel, MS-Access, MS-SQL,VBA & Visual Basic
Good team player and ability to work independently
Excellent analytical, logical and programming skills
Ability to understand business direction and map these into requirements and solutions
Interest and ability to investigate, propose and implement process improvements
Ensuring timely response to customer issues
Strong written and verbal communication skills in English
Open-minded and active listener; can pull inputs and different perspectives from others
Strong enthusiasm, initiative and drive - will be a positive influence on the team
Excellent interpersonal, communications, collaboration, and facilitation skills and the ability to influence across functional and organizational boundaries

Process Associate Resume Examples & Samples

High quality standards must be demonstrated
Work well with others in a team environment
The ability to demonstrate dedication, integrity, initiative, and self-motivation
Ability to communicate with all levels of personnel
Must have the ability to carry out written and/or oral instructions and procedures
Ability to obtain applicable Process Associate benchmarks within 120 days, or any other time frame mutually agreed upon by the Union and the Company
High School Diploma or general education degree (GED) required
One to five years manufacturing experience preferred
Understanding of basic lean manufacturing principles preferred
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and read and interpret metal ruler

Business Process Associate Resume Examples & Samples

Maintain inforce policies and make allowable requested changes such as address change, SSN change, third party relationships, reinstatements, coverage change, and mode change
Send policy information to policyholders such as Statement of Coverage, Duplicate Policies and Consumer Illustration
Process terminations due to cancellation or death
Assist business unit on special projects or research
Successful completion of the 2 months training program
Ability to manage and use the Operations Performance tracker
CARE
Customer Service Workbench
Document Direct
Filenet
LifePro
LTC MILW Query LTC Prod
LTC Rightfax
Pega System CSC
WLTC
Workday
Knowledge of company plans/lines of business
Knowledge of HIPA

Business Process Associate Resume Examples & Samples

Process policy changes including third party authorization, address change, insurance verification, value quotes, and verification of coverage
Handle fund transfers and investment change
Prepare deposits in E-Treasury
Process premium confirmation
Perform quality checking on BFDS checks
Numeric: 33 wpm
Paragraph: 40 wpm
Successful completion of the 4 weeks – 6 weeks training program
AWD
Salesforce
EFS
McCamish
Knowledge of company plans and lines of businesses
Knowledge of inforce transactions
Knowledge of 38a-1 rule

Business Process Associate Resume Examples & Samples

Deliver trusted, professional, reliable, timely service to Manulife Singapore Policy Holders and Distributors and Advisers
Accuracy of information, timeliness of work and quality of output. Achieves individual Service Quality requirements in Soft Skills and Accuracy
Ensures data or record is created timely and accurately in the operational systems
Handles email correspondence (English)
Strive for resolution on first handling
Respond to clients’ correspondence with good judgment and high analytical skills
Provides excellent customer service and ensures that the clients’ needs are well taken care of
Process Reinstatement within 2 weeks permissible cases based on daily collection query. Update Service Track and follow up with letter where necessary
Process, review and administer customer requests/policy transactions (as and when assigned)
Handle multiple tasks in a fast-paced environment
Proactively reports any concerns that needs escalation to the management
Such other duties and functions as assigned by the Supervisor
Completed College education in any field
Experience in life insurance industry is required
Experience in handling Correspondence
Proficient in basic Excel skills
Knowledge of Microsoft applications (Word, Excel, Powerpoint)
Knowledge of web browsers
Good verbal/written communication skills (English)
Minimum keyboarding skills of 32 words per minute
Excellent customer service, strong correspondence etiquette and ability to handle difficult interactions
Successful completion of the 2 months to 3 months training program
Ability to manage and use the Operations Performance Tracker
IEDMS
CAS (Client Administration System)
Internet Explorer
Microsoft Office Applications (Excel, Word, Powerpoint)
Knowledge of company plans/line of business, riders, benefits, and other account values
Able to identify simple and complex transactions
Able to perform security verification and compliance checking
Basic understanding of inforce transactions such as fund switch, inforce BI, client details update, change of address, prospects, change mode/methods, change of financial planner, replacement of commission, premium redirection and reinstatement

Senior Process Associate Resume Examples & Samples

Location: Pune
Reporting: Hemalata Mishra
Experience: 0 – 1 Years experienced professional in ITES industry with Healthcare experience
Compensation
Work with Team lead / supervisor on tasks, in gathering pertinent information from subject matter experts
Completing tasks with high quality of deliverables
Profile: The candidate should have following
8a. Essential
Graduate from a reputed institute with top notch expertise and command in English language
International Exposure would be an added benefit though the candidate must have worked with International clients during the course of his / her experience
Excellent communication skills, assertive, great attitude and team player
Should be Proactive
8b. Desired
Good in Communication, Typing and Analytical skills

Business Process Associate Resume Examples & Samples

Responsible for generation of reports and basic analysis
Handle customer queries around the reports produced and ensure timely responses
Participate in improvement projects
Maintaining Accuracy and TAT for the reports published
Work in night shift for 5-6 days each month
CA fresher or Bachelor of Commerce/BBA + MBA (Finance) with 3+ year experience
Strong Accounting and reporting knowledge- for example Income Statement Analysis, FP&A or other reporting, Book Keeping etc
Excellent communication (written & oral)
Proficient on MS Office
Excellent analytical and spreadsheet/presentation skills
Knowledge of Hyperion Smartview, SAP Hana, MS Excel macros/VB desired

Business Process Associate Resume Examples & Samples

Calculating and issuing premiums, face amount, and dividends of existing insurance policy
Providing contract, inquiry and quote to insurance agent for both Financial and Non-Financial transaction
Reinstating and Terminating Insurance Policy
Processing French and English underwriting and no underwriting set up for high risk plan change
Reviewing and reconciling accounting transactions
Downloading and Balancing of Cheques
Working with insurance agent for Financial and Non Financial concern
Providing pre and post follow up requirements for insurance change application
Creating and sending out business correspondence i.e endorsement, letter, & advisor's checklist.Process quotations, policy summaries, standard confirmation, and verification of coverage
Update or change address and/or contact number of policyowners
Run loan and dividend history of policies from the system
Authorize third party or assign secondary addressee per policyowner request
Handle inquiry on cash values
Handle different changes (i.e decrease, deletions, reinstatement, quotes, deposit options, set-up etc.)
Review requirements for duplicate policy contracts
College graduate
Review request for completion and process all reinsurance request
Communicate as appropriate with clients/advisers to complete the request
Reconcile simple systems accounting variance
Create and maintain strong customer service relationships (i.e. customer service reps, advisors, clients, etc)

Senior Process Associate F&A GSC Gfis Resume Examples & Samples

Support services associate provides guidance , assistance, co ordination and follow-up on client questions or problems
Under minimal supervision, respond to customers inquiries that come into the Global solution center via the remedy case management system as well as customer issues reported via the telephone that concern application support requests, system status, and network connectivity
Identify sources and trends of functional and technical issues to help prevent future occurrences that will negatively impact the customer experience
Added advantage if has implementation experience

Process Associate Resume Examples & Samples

Understand the business, Service Level Agreement (SLA) of the process & quality parameters
Co-ordinate for collections with member firms
Deliver the target set with respect to processing of transactions and meet the target on daily basis
Apply cash received accurately
Escalate the disputes to appropriate departments with complete information
5 - 4 years of experience in a similar role
Bachelors degree or higher in commerce or Business Management/Administration
Accounts Receivable skills are desirable but not a must
Preferably been part of a voice based process for at least 6 months (AR, AP query desk, cash application, order management etc.)
Possess good communication skills - written and spoken
Basic MS Office skills. Proficient in MS Office will be an added advantage

Process Associate F&A GSC Gfis Resume Examples & Samples

Resolve financial application issues that arise from the firm's global software applications
Work towards the resolution of functional software related issues as well as potential hardware or connectivity issues that may arise
Root cause analysis should be provided. Associate must be able to clearly convey issue resolution to the customer as well as to share this information with other team members by documenting within the knowledge management framework
Worked for 1-2 years in providing Functional / Technical support for ERP People-soft/ Oracle / SAP/JD Edwards) People-soft experience is plus
Will be one point of contact for Level 2 support for all the Finance related applications
Adept at communicating and operating in fast-paced and complex environments of diverse business cultures

Business Process Associate Resume Examples & Samples

Understand in detail current business processes for managing commercial data
Gather feedback from commercial team on business needs and improvement opportunities
Utilize subject matter expertise in business needs, data, and processes to provide internal and/or external information technology teams with business requirements and priorities
Guide technical teams and communication across multiple business groups to implement updates and enhancements to analytical tools, data and processes used by the commercial organization
Raise risks and suggest solutions to the commercial team as technical teams encounter obstacles in executing projects that impact the commercial organization
Take ownership for the quality of data
Bachelor degree with two years relevant experience; equivalent combination of advanced degree and less experience may be considered

Business Process Associate Resume Examples & Samples

Open to all MBPS level I associate with 6 months of tenure in their current position
No attendance issue or any disciplinary action for the last 6 months
Must have consistently met job expectations and pass all performance metrics in the current unit for the last 6 months

Business Process Associate Resume Examples & Samples

Analyze and allocate scanned images based on specific guidelines and methodology set by the business
Ensure that all work-items and emails are completed within the specified turn-around-time
Consistently meet the service level targets
Attain mastery of the business unit procedures
Communicate concerns or issues to Operations Management and Business Unit if needed
College graduate in any field
Proficient in MS Office Applications (Word, Powerpoint, and Excel)
Knowledge in Streetscape, BPM, LARS, and Licensing Porcessing is an advantage
Good verbal and written English Communication skills
Ability to pay close to detail with a high degree of accuracy
Fast learner and can work with minimum supervision

Business Process Associate Resume Examples & Samples

Analyze the current terms of inforce traditional and variable life policies to determine if client requests are valid, non-valid or needs to be escalated
Perform transactions in line with process training and product specific guidelines, as well as industry standards and compliance regulatory requirements
Meet and maintain productivity, accuracy and service level standard and deadlines
Maintain and update work inventories, time trackers and other reporting documents pertinent to the process
Perform other duties as assigned by the management
Strong management and multi-tasking skills
Strong relationship building and interpersonal skills
Demonstrated problem solving skill with the ability to research issues when the solution is not readily available
Superior verbal and written
Takes initiative and a team player
Strong computer skills (Excel, Word, Power point)
Strong decision making and analytical skills

Senior Process Associate Resume Examples & Samples

Work with Team lead/supervisor on tasks, in gathering pertinent information from subject matter experts
Excellent Communication Skills - Ability to communicate clearly, concisely and effectively, both verbally and in writing
Good Analytical skills
Good Keyboarding skills
Willingness to work in continuous night shifts
US Healthcare industry experience would be an added advantage
International Calling Experience

Process Associate Resume Examples & Samples

) Processes referrals to the claim and IHAT teams for claim referrals, new claim handoffs, pre-certifications and clinical reviews
) Handle complaints (member/provider), grievances/appeals (member/provider) via relevant recording/reporting system
) Responds to requests received from Law document Center regarding litigation/law suits
) Ensures compliance with requirements of regional compliance authority/industry regulator
) Determines applicable coverage provisions and verifies member plan eligibility relating to incoming correspondence and internal referrals
) Performs review of member claim history to ensure accurate tracking of beneifit maximums and/or coinsurance/deductible. Performs financial maintenance as necessary
) Uses applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received
) May provide lists of in-network providers and facilities upon request
) Adheres to international privacy policies, practices and procedures
) Experience in production environment
) Customer experience in transaction based enviornment such as call center or retail location preferred
) Experience in the insurance or financial services desirable
) Ability to maintain accuracy and production standards
) Technical skills
) Oral and written communication skills
) Understanding of medical terminologies
) Problem-solving skills
) Attention to detail and accuracy
) Negotiation skills

Process Associate Resume Examples & Samples

Basic accounting knowledge - understand the basic AP process/terms
Ability to communicate verbally and through emails with businesses in the required language
Positive attitude with a focus on execution
Ability to work in a team and good interpersonal skills
Must demonstrate a high level of self-motivation, energy and flexibility
Ability to handle varied volumes of workloads and to meet targets and deadlines on time
Ability to prioritize effectively, be flexible as needs change
Must demonstrate and faster customer focus, teamwork, accountability, initiative and innovation
Already worked on invoice processing, vendor master or AP call center, etc. – between 6 months to 4 years experience in related AP process
Good knowledge of MS Office and experience in SAP
Bachelors Degree preferably in Accounting/Commerce

Process Associate Resume Examples & Samples

Ensures customer satisfaction and loyalty by, assisting customers, and resolving a wide variety of customer requests, and feedback
Manages irate or emotional callers in a professional manner, and co-ordinates the handling of difficult and/or unusual situations. Test of your ability will be in converting an angry consumer into a GSK loyalist simply by listening to their concerns and addressing their issues
Promptly answers, screens, and processes all consumer service requests received through multiple communication channels (phone, e-mail, letter, chat, socila media) with strict adherence to confidentiality/privacy agreements and policies and procedures
Resolves customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring consumer understanding
Provides consumers and healthcare professionals with product information that is not medicinal in nature following all policies, and procedures. Explains complex medical terms/information in lay terms to consumers using scripted responses
Identifies and documents product quality complaints following standard operating procedures
May make outbound calls related to the service request, and/or follow-up to a customer inquiry
Keeps records of customer interactions and transactions, recording details of inquires comments and actions taken. Documentation needs to be concise, thorough, and accurate following a Good Documentation Practice
Participates in internal and external educational opportunities and training requirements relevant to the call center or customer service environment
Meets outlined benchmarks and/or key performance indicators as monitored through audits or recordings
Other duties and special projects that are assigned by management
Ability and willingness to recognize areas that may need updating, and suggest means to improve department processes
Individual to have the skills to carry out consumer/ HCP outreach programs (examples: Telesales, tele-detailing, conducting surveys)
Communicate with Service Delivery Managers and GSK team to highlight issues that need to be addressed to provide world class consumer experience

Business Process Associate Resume Examples & Samples

Analyze paperwork request being sent by the client/s, agents or broker dealer, and do the necessary action/s
Participate and meet deadlines in special assignments and large projects initiatives across sites without affecting daily goal/performance
Meet and maintain productivity, accuracy, and turnaround time
Graduate of any bachelor's degree
Keyboarding Skills – score of at least 30 wpm with 90% accuracy

Cup Mfg Process Associate Resume Examples & Samples

· Load and unload the ID machine rails as needed during operation
· Using pin(s), move parts from ID to Honer
·Load and unload Honer as needed during operation
· Move parts from Honer to Inspect as needed
· Perform Quality checks as required by the Process Control Plan
·Bag and Pack parts per the Packing Instructions
·Insert Dunnage per the Packing Instructions
·Close up boxes and close out skids when complete
·Maintains house-of work area and performs daily housekeeping duties
Type 1 Inspection
Paperwork Requirements (quality, packaging, reporting, operational)
–Quality Checks
–Grind wheel change
–Honer tape change
–Size adjustments
–Gauge set up
–Machine operation
–Assist with tool removal during changeover

Business Process Associate Resume Examples & Samples

Reviews all pertinent documents on the contract and ensure that all the information are accurate and complete
Quality checks the case managers, provides feedback, and logs appropriate QC details in ELAPS in a timely manner
Meet job expectations and pass all performance metrics in his/her current unit
Above average typing and analytical skills
Ability to use the desktop computer system
Booting and shutting down computer, using mouse and keyboard
Toggling between multiple applications during each transaction
Ability to use email
Composing and sending emails
Ability to identify errors
Ability to understand simple insurance process or principles
Able to follow product and process protocol
Successful completion of the New Hire product training program
Full understanding of the CMA terminologies
Able to do correct follow up questions for a specific case
Proficient in using all JH Issue tools
Electronic Attachments
Good working knowledge on Issue process

Employment Process Associate Resume Examples & Samples

Knowledge of and adhere to University of Michigan policies and procedures
1-2 years’ experience in a professional office setting
Advancing the Mission - Demonstrates ability to operate effectively in a manner consistent with the University of Michigan mission and culture
Experience in a Shared Services organization

Business Process Associate Resume Examples & Samples

Review request for completion and process all disbursements requests ensuring accuracy within the defined service standards
Communicate as appropriate with clients/advisers to complete the disbursements request
Reconcile simple systems accounting variances
Create and maintain strong customer service relationships (i.e customer service reps, advisors, and clients)
Candidate should be a graduate of 4-year College Degree preferably in business related course
Computer literate - ability to use the desktop computer system
Basic understanding on term life and whole life products
Time Management Abilities
Flexibility/Adaptability
Know how to navigate AWD system

Process Associate Resume Examples & Samples

Meets and/or exceeds productivity and accuracy targets for assigned audit/quality processes
Is an SME on specific business quality processes
Training/update/coaching on mapping operations in the capacity of an SME
Ticket management (meeting SLAs and responding/resolving tickets)
Drive process/system improvements basis ongoing trends/gaps identified
Execute on assigned project components of specific audit processes
24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
Carries out tactical issue based communications with internal
Creates ad-hoc operational reports, status updates on a need basis
To receive security clearance all candidates must undergo a background check
Proficiency in computer applications and a flair for browsing the internet
Proficient in Internet navigation and keyboard typing skills
Has problem solving skills and attention to details
Proficient in MS Excel and other MS office tools
Has statistical knowledge on averages, trend, outliers, charting, etc. would be an advantage
Any UG Degree preferred with 2+ years of work experience
Has the ability to deliver results by influencing team members
Ability to work independently and think ‘out of the box&#8217
Should be able to ‘dive deep’ and identify the root cause of the issues and get them fixed by coordinating with different teams like operations and IT

Business Process Associate Resume Examples & Samples

Review, analyze, interpret and validate non-complex billing and/or commissions work
Gather applicable data, calculate, prepare and complete accounting which includes Journal Entries
Summarize, adjust and balance and client premium statements and payments using excel to ensure accurate input on the administration systems
Allocate client premium payments accurately and in a timely manner on the applicable administration systems
Support suspense management and all financial reporting and investigation processes which may include providing direction on coding of adjustments and/or completion of required coding on applicable admin system/s
Validate premiums in preparation for client renewals
Reconcile financial statements to the ASO Billing system
Interact with the Client, Underwriters, RGO’s and other CFS Staff to understand the client’s requirements or to resolve any billing/payment related issues including outstanding payment, billing issues
Consistently achieving established service commitments including both individual productivity/quality goals and service standards as defined by the department's clients
Other tasks/responsibilities as assigned/required
Graduate of any 4-year Bachelor's Degree course (Internal/external)
Candidate must meet job expectations and pass all performance metrics in his/her current team (Internal)
Above average written and verbal communication skills. Ability to converse effectively using English language
Ability to clearly understand and act on presented problem statement
Ability to compose a grammatically correct, clear and concise email
Candidate must demonstrate good problem solving skills
Speedy key boarding skills of at least 35 words per minute and strong attention to details
Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and meet tight deadlines
Fund allocation
Basic spreadsheet skill – knowledge on formatting and formulas
Research skill
Good understanding of teams Product
Basic Operational knowledge of teams tools and systems
Basic working knowledge of teams Processes
ManuConnect
Vital Objects
Work Centre
GB Mainframe
Pink Tool
Knowledge of company plans/line of business, riders and benefits
Able to identify the complex and non-complex transactions
Knowledge on Premiums, payments and other group/Sponsor Plan related processes
Knowledge of insurance contract law and state legislative requirement
BU and MBPS Compliance
BU and MBPS Contacts
Good understanding of Service Level/Key Metrics

Process Associate Resume Examples & Samples

Processes customer requests in a timely and accurate manner
Communicates with customers through written and oral correspondence
Maintains flexibility in a high speed, demanding team environment
Creating and monitoring the processing checklists and calendars Works with management to set daily priorities to ensure prompt and efficient service
Maintains flexibility in a high speed, demanding team environment and stretch whenever business demands
Identifies process improvements to increase efficiencies and streamline processes
Actively participates in departmental team meetings and other open forums
Assists with department projects and initiatives as needed
Minimum – Graduate (Non-Technical Graduates only, like BSC, BCOM, BA., BBA)
Both Regular and Distance Learning graduates can apply
(Result awaited candidates cannot apply)
12 – 18 months Experience
Strong commitment to customer service and quality
Excellent Keyboard Skills
Strong research and follow-up skills

Process Associate Resume Examples & Samples

Performs basic data entry per pre- defined processes
Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues (e.g., specialized product builds, performance reports); handles multiple customer accounts with low complexity
Assists other departments and support groups (e.g., internal sales, audit, operational support, delivery) by reporting routine issues to the appropriate roles
Helps resolve minimally complex customer issues (e.g., distribution, pricing) and proactively follows-up to assist external-facing customer service representatives
Resolves open order (backlog) report issues of low complexity and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues to higher levels
Helps resolve order management issues for all product lines using basic subject matter knowledge
Enters sales data in a timely and efficient manner, maintaining documentation and records
Typically 1-2 years of experience in a related field
Basic communication skills. Fluency in English and local language mastery
Fundamental understanding of local legal compliance issues
Basic problem-solving and analytical skills
Basic teamwork skills

Bio Process Associate Resume Examples & Samples

Working with the manufacturing operations group, project design team, the CQV team, & the Automation/CSV reps to facilitate the implementation of the project design and validation of the LSCC manufacturing facility
Creation of operating procedures & other relevant documentation for large scale manufacturing
Execution of commercial manufacturing processes according to established work instructions
Adheres to Good Manufacturing Practices and Standard Operating Procedures
Takes part in investigations and optimisations of processes using scientific, engineering and lean principles
Operates all production equipment within the assigned functional area
Effectively uses process automation systems (i.e. Delta V and Syncade Interactions, OSI/Pi Historian) and some supporting business systems (i.e. SAP. Trackwise, Maximo etc.)
Assists with reviewing batch and exception reports for each manufacturing lot in conjunction with Quality representative and provide input to related investigations and QA audit activities
Engages in and supports culture of continuous improvement and operational excellence through ownership of improvement for work processes, equipment and safe work environment
The successful candidate must possess a Bachelor in Engineering/ Science related subject
A minimum of 5 years’ large scale experience in a biopharmaceutical manufacturing facility
The successful candidate must demonstrate an ability to work independently and also as part of a team
The successful candidate must demonstrate problem solving ability and to adhere to scheduled timelines

Process Associate Resume Examples & Samples

BPS Customer Service / HRO Experience – Preferred
Excellent communication skills (spoken and written)
Good aptitude

Business Process Associate Resume Examples & Samples

Ensure proper control, recording and classification of transactions
Interpreting financial information, and responsible for planning and forecasting
Liaise with various departments like CCO, businesses, FA, IT, AP and Payroll
Should be proactive in addressing process issues, front end internal customer queries
Should be a team player and should back up the other team members in times of need
Good Communication skills (written and oral) & ability to perform multi-tasking
Self-driven, positive, flexible towards work, ability to solve problems independently and bring innovative ideas to improve the current process
Minimum 1-2 years work experience in a MNC environment
Strong knowledge and experience in reporting and analytics
Should be able to understand the dynamics and do meaningful analysis and reporting of data
Strong accounting background/knowledge and analytical skills
Experience on ERP Oracle
Advanced knowledge of MS XL, Powerpoint and word

Business Process Associate Resume Examples & Samples

Fresh graduates (4 or 5 yr degree course) / entry level applicants are encouraged to apply
Familiarity with shortcut key functions (preferred but not required)
Excellent in written and communication skills
Ability to compose a grammatically correct, concise and accurate paragraph
Ability to comprehend
Ability to maintain quality standards
Ability to proactively respond to situations (escalations or rush requests)
Able to perform timely investigation and decision making
Ability to research information based on available demographic information
Ability to do multi-tasking
Keen attention to details

Business Process Associate Resume Examples & Samples

Trend and track results and provide summations on risk and opportunities for improvement for operations management and quality program review
Apply relevant tools and techniques to assess impact based on changes to the enabling technologies that support business processes. Lead development of future state process and drive changes across business and operations
Operational process design and development – Engineer business processes to deliver exceptional patient experience, meet expectations of the client, and enable operations to manage outcomes
Operational readiness – Assess impact, develop planning, and execute readiness for a process change to ensure the operation is equipped to meet agreed upon quality and service levels
Lead large, complex and/or ambiguous Business Process Improvement projects identified across the enterprise. This includes application of continuous process improvement skills and methodologies to articulate the problem, baseline current state, analyze root cause, recommend improvements, and monitor results. Achieve an outcome that provides sustainable solutions to the client
Bachelor’s degree in business, operations management, or related field or equivalent experience
1-3 years of experience: Proven ability to plan and deploy business process initiatives; Ability to develop metrics, collects data, analyze data to identify root cause, measures performance against process requirements
Must be able to analyze specific data and prepare written reports for management and client communications
Ability to effectively handle multiple priorities within a changing environment
Proven track record of self-development and professional growth

Dispute Investigations Process Associate Resume Examples & Samples

Answer customer telephone inquires in reference to the status of their claim
Process Debit MasterCard or ATM Pin, Signature or Unauthorized Claims
Gather information about individuals, merchants, and other entities from public and non-public sources, to effectively process a claim.*
Request surveillance and documents findings
Interview and obtain statements from customers, witnesses, and other individuals
Locate and obtain records related to the customers. Merchants or authorities
Write detailed and concise comments, suitable to justify our claim decision within the organization, courts, and local authorities
Interact with department and branch employees along with customers to share information to resolve claims issues
Follow current regulations, policies, and procedures during the claims resolution process
Follow-up with customers on a regular basis
Meet daily deadlines for expiring claims
Make decisions on routine issues in accordance with the ATM operating procedures
Customer Service Experience
Ability to organize and prioritize
Capable of meeting deadlines
Must successfully pass background investigation according to company policy
Must be able to get along with co-workers and work effectively in a team environment

Business Process Associate Resume Examples & Samples

Analyzing and processing plan member eligibility including enrolments, reinstatement, changes, terminations and salaries in a timely and accurate manner
Ensure all necessary information is received and appropriate decisions are applied to eligibility prior to system being updated
Refer exception requests and complex processing to the Senior Certificate Administrator
Contact plan administrators via phone call, letter or email for required information omitted on the eligibility
Updates received
Meet quality and service standards to ensure that individual and team objectives are consistently met
Bachelor degree in any discipline
Proficiency in MS Office applications (Word, Excel, Powerpoint)
At least 30 words per minute
At least 90% typing accuracy
Excellent communication skills written and oral

Business Process Associate Resume Examples & Samples

Front-end Indexing – Forward each work item to its proper queue from the general queue
Enrolments – process new account and subsequent account application. Administer changes on member’s personal details
Contributions – allocate premium contributions to each policy member
Transfers – process transfer of funds from other financial institution to their Manulife account
Investment Changes – process investment option from one fund code to another
Withdrawals – process withdrawals and transfer requests
Option Statements – process option statement requests. Processing termination of membership
Termination – conduct research & analysis and provide solution for failed auto termination
Identify, communicate, follow-up, escalate process issues to the responsible department or staff
Consistently meet the service targets set by the company
Such other duties and functions assigned by Operations Management
Graduate of any 4-year Bachelor's Degree course (Internal/External)
Funds allocation
Automated Work Distributor (AWD)
Money Product System (MPS)
Equifax
Etreasury
Processing Tracker
Operations Performance Tracker (MBPS OPT)
Good understanding of GRS products and services
Basic Knowledge on indexing and processing member requests such as account enrolments, information changes, premium allocations, transfers, investment changes and withdrawals
Business Unit and MBPS Compliance

Business Process Associate Resume Examples & Samples

Facilitate banking information set-up for premium and loan payments including subsequent deposits on policies
Administer client’s policy change requests: banking, next bill/draw date, mode of payment, and sundry amount
Perform electronic payment collection, interpretation and evaluation Process deposit made by client to pay cost of insurance on different modes
Handle payments for cost of insurance using policy values
Administer adjustments to pay the missed premiums on the policy as per request Reconcile simple systems accounting variances
Review requests for completion and process all billing & payments requests within the defined service standards
Create and maintain strong customer service relationships (i.e. customer service reps, advisors, and clients)

Process Associate Resume Examples & Samples

Meets established quality control measures
Meets individual productivity requirements
Provides follow up on requests that cannot be immediately resolved
Builds relationships with staff from other departments to ensure queries are responded to in a timely manner
Escalates issues to management when needed
Works with management to set daily priorities to ensure prompt and efficient service
Soliciting and compiling information and data related to processing activities
Working with mainframe applications and Electronic Response Messaging
Creating and monitoring the processing checklists and calendars
Meeting and exceeding client defined service level metrics on timeliness and accuracy

Senior Process Associate Resume Examples & Samples

Assists with service related tasks and activities, which may include technical questions for websites, and program registration
Utilizes automated (or if unavailable, manually) computer software
Supports organizational changes. Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances
Proactively makes recommendations on how to enhance customer satisfaction, and improve operational effectiveness and efficiency
Identify trends in customer satisfaction or dissatisfaction
Manage time effectively, meet personal goals and work effectively with other members of the distribution team
Has prior experience working for digital savvy organizations (e.g. internet, hi-tech and/or start-ups)
Follow company policies and procedures
Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel
Responsible for notifying administration of any required updates of customer records on the organization’s internal database
Displays sound judgment with a minimum of guidance in situations of above-average complexity
Communicate with Service Delivery Managers and Client team to highlight issues that need to be addressed to provide world class consumer experience
Prepare Daily, weekly or Monthly reports
Facilitate the team huddles and share process updates
Help in grooming/mentoring new employees post the account stabilization
Liaise with the clients/POC’s from the account
Ability to type a minimum of 35 words per minute with a high degree of accuracy while talking, and ability to navigate through multiple systems while responding to the customer's inquiry
User of social media channels with active accounts (e.g. Facebook, twitter, Instagram, etc.)
User of digital and smart devices (e.g. smartphones, tablets, and other smart devices)
Required Licenses, Certifications, and Other Requirements
Education: High school Diploma
Licensure: Not required
Level of Experience: 2 year’ experience in a call center
2 years’ experience working in medical/pharmaceutical role is preferred but not required

Senior Process Associate Resume Examples & Samples

Deliver highest level of consumer satisfaction
Monitor data entry, phone calls, email/website, social media and white mail responses
Provide coaching and deliver honest, constructive feedback to agents about the quality of their work. This includes, but is not limited to: their communication of information to consumer; their subsequent documentation, and the manner in which they communicate the information (e.g. soft skills)
Investigate root causes of individual and departmental performance issues and work with team members to agree upon corrective action (e.g. training, etc.)
Responsible for monitoring communication, Soft Skills of associates using Call Recording Tool and Quality monitoring form
Effectively coach agents based on identified areas of need and opportunities
Identify Communications Skills training needs within span of control, including new hire training, refreshers/up-training, et cetera
Effectively monitor Individuals carrying out consumer/ HCP outreach programs (examples: Telesales, tele-detailing, conducting surveys)
Has a good understanding of Customer Experience
Responsible in gauging associates based on compliance standards that the business follows
Other assigned tasked as required
Operates autonomously. Audits cases and provides feedback without the review or input of Consumer Relations, except in very unusual situations
Exercises sound judgment. Can make decisions autonomously based on facts and data as well as interpretation of the Regulations, not emotion
Coordinates and facilitates call calibration sessions for CSRs
Seeks best practices and shares them within and across teams
Develop in-depth knowledge and understanding of GSK policies and processes
Good understanding of technology utilized within the hubs
Conduct mock audits / call listening as per agreed schedule – with development and implementation of any appropriate actions
First point of contact for agents within hubs for any training issues
Ability to type a minimum of 35 words per minute with a high degree of accuracy
Level of Experience: 2 years’ experience with training background in a call center. Previous audit / quality control experience in a call center environment / management experience helpful

Process Associate Resume Examples & Samples

Manages irate or emotional callers in a professional manner, and co-ordinates the handling of difficult and/or unusual situations. Test of your ability will be in converting an angry consumer into a Client loyalist simply by listening to their concerns and addressing their issues
Promptly answers, screens, and processes all consumer service requests received through multiple communication channels (phone, e-mail, letter, chat, social media)
With strict adherence to confidentiality/privacy agreements and policies and procedures
Excellent oral and written communication skills in English, the ability to read and interpret documents such as standard operating procedures, speaks effectively and informatively and respond to customers over the phone, email or by chat
Combination of Education and Work experience may be considered

Business Process Associate Resume Examples & Samples

Customer Facing Documents (CFDs) updates
Pick Pack Ship (PPS)
Test execution using Salesforce, CPQ, Oracle & Siebel
Test reporting, Business/Test communication and coordination etc. using defined processes, tools (HPALM) and procedures
Gain complete knowledge of Oracle, Siebel, CPQ, Salesforce and other Testing tools to confidently transact/support Project related activities such as PPS, CFD testing, Quote/Order creation, Test Reporting etc
Understand Test requirements from Test Lead, gCEG Team or Business & allocate appropriately to the team as required
Execute test activities and address process related queries of the team
Independently interact with representatives of Business/Cross functional teams for any clarifications or additional details
Support Test/Program Lead with Test related tasks such as cross functional coordination & follow up, reporting, HPALM setup/update etc
Proactively monitor & review data correctness and immediately highlight any concerns/anomalies to the respective Test Lead/Manager to ensure timely communication & resolution. Additionally, perform data analysis on periodic basis to highlight trends and improvement needs on reported data
Gain in-depth expertise in a designated process area, ensuring process gaps are identified & resolved, acting as a GBS SPOC for the area
Identify training needs of the team & deliver trainings
Regularly review automation/improvement opportunities wrt all Test areas and discuss with Test Lead/Manager
As and when required, be involved in ad-hoc activities such as preparing presentations & updates
Understand and adhere to organization & team's process and quality standards
Working knowledge of Oracle is required. CPQ/Salesforce/Siebel understanding is preferred
Hands on knowledge of Test execution & management
Project Management knowledge/ experience
Good analytical skills for test data analysis and forecasting
Working knowledge of xml, SQL will be preferred
Working knowledge MS OFFICE tools - Excel, Word, Outlook and PowerPoint
Exposure to test tools/STLC methodologies
Basic understanding of Quote to Cash process
Excellent communication skills (Both verbal and written) ¬-Proactive & clear communication ensuring a shared understanding between all the parties
Possess a positive attitude, be a quick learner and team player with ability to solve problems and take decisions independently
Multitask and act independently with conviction on designated tasks
Situational Leadership – Understanding managing situations

Process Associate Resume Examples & Samples

Ensure the cases are reviewed as per procedures and completed; execute due diligence as per the defined process and guidelines; use primary source to validate client information; track work in progress and document status; resolve queries to have end to end resolution
Provide list of self-identified issues and implement agreed mitigating action; ensure timely completion of mandatory courses in GPL etc; ensure that Compliance, and KYC procedures are strictly adhered
Maintain process accuracy and TAT as per SLA; reduce the number of quality issue; develop action plans on repeat KPI misses to eliminate recurrence. Ensure compliance to governance requirements
Ensure activities are processed as per work instructions and escalate to the Team Leader in case of any deviation / clarification; follow all relevant policies and procedures relevant for FATCA process
Respond to internal queries both verbal and via e-mail; provide guidance to the process associates on handling of cases
Graduate/Post Graduate, must posses attention to detail; proven ability to assess information and make informed decisions
Ability to work on own initiative whilst adhering to Unit SLAs; good written communication
Knowledge of anti-money laundering / know your client activities is preferred but not essential; knowledge and experience in handling verification sources is preferred
Knowledge of the entity structures, and relationships between ultimate parents, subsidiaries and branches; computer literacy (knowledge in MS Office and Internet browsing)

Business Process Associate Director Resume Examples & Samples

Regular and consistent contact with state leadership on all eligibility and revenue related projects / issues and discrepancies
Monitors all state changes that affect revenue – including but not limited to: benefit changes; new enrollment categories or subsets of membership; Pass through monies that require operational changes
Directs and oversees cross functional changes / improvements between functional areas including processes that impact multiple markets
Monitors, directs, and oversees collaboration and coordination of processes between enrollment and revenue team. Insures that financial operations processes support accurate collection of premium
Monitors all cross functional transactions, including IT file transactions, to insure consistency in application and accuracy in handoffs
Insures the implementation of processes for monitoring and auditing file loads and downloads and insures consistency in application of processes
Drives IT solutions for improved accuracy in file transactions
Provides operational instruction and guidance to business processes to support regulatory requirements and changes
Coordinates information between actuary / finance / enrollment and operations to insure accuracy in processes that effect revenue collection and / or inform eligibility decisions
Facilitates / oversees and monitors implementation of all eligibility and revenue business process solutions
Monitors end / end processes that impact revenue . Manages project plans for improvements
Eligibility / Revenue collection
BS or equivalent experience
5+ years related experience to include
Experience in billing / enrollment, revenue and Information systems

ECR Business Process Associate Resume Examples & Samples

Responding to customer complaints through extensive research into multiple value streams to determine root cause and identification of areas for improvement within the organization
Maintaining accurate and complete records in Open Pages related to complaint research and handling
Maintaining accurate records on work items and work in progress (condition of work reporting)
Strong focus and commitment on individual productivity
Comply with Complaints Management Policy and adherence to governance requirements
Maintaining established turnaround time metrics
Meeting established compliance & quality goals
Bachelor's degree preferred (or 5 years relevant experience). Five years diversified experience in the financial services, auto or servicing
Strong networking and relationship building; collaborative with ability to work well horizontally and vertically within organization
Well rounded domain knowledge of operations and processes across value streams preferred
High level of interpersonal skills & ability to work well with others
Ability to work in a fast paced, deadline oriented environment
Ability to prioritize workload and balance multiple duties
Organized, thorough and persistent
Strong work ethic; Independent and self-motivated
Detail-oriented, deadline driven, self-directed and organized individual
Working knowledge of Microsoft Office applications (Word, Excel, Access, and PowerPoint)
Familiarity with CARS, CRM, Open Pages, Shaw, Shaw Recovery, Lori, Columbus & Open Pages preferred
Possesses a high level of analytical and problem solving skills
Able to understand risk and control concepts
Ability to decide when approval of an unusual transaction exceeds assigned authority or would have broad ramifications, and to bring such incidents to the attention of supervisor/manager
Optimistic, embraces possibilities, supportive and motivating; recognizes change as creating opportunities

Business Process Associate Resume Examples & Samples

Above average problem solving skills
Above average written and verbal communication skills
Above average attentiveness to detail
Ability to work independently and willing to collaborate with other team members

Cup Mfg Process Associate Resume Examples & Samples

An acceptable level of math skills
Able to stand 100% of work day
Requires lifting (up to 40lbs –up to 80% per day) and material handling
May require rotation of work assignments in various workstations or manufacturing cells
Plan and perform setups on a variety of machines to produce parts ground to customer specifications
Use baseline setup procedures to achieve consistent setups
Monitor machine production constantly and make accurate adjustments to produce parts to specification
Meet or exceed customer requirements for specifications that may include size, roundness, marks, taper, micro, length, squareness, run – out, etc
Loads and unloads material to and from machines and containers
Tasks may include visual inspection of components, packaging and transportation of parts, and making shipping labels
Use of a variety of gauges as well as monitoring, maintaining and recording inspections results as specified by Work Instructions
Read and interpret operation sheets
Sets up and operates assembly machines, laser marking system, vision system, automatic sound test equipment, product accumulation device, close-in presses, and run-in machines
Use statistical process control and/or data collection as required
Perform TPM functions as required
Repair, adjust, and maintain gages
Properly document all actions as required
Responsible for housekeeping in department
Maintain knowledge of current quality and safety system(s) and other regulatory compliance related to this position
Refer to Ergonomic Job Descriptions for the physical job requirements
This position is responsible to the Department Supervisor

Business Process Associate Issue Specialist Resume Examples & Samples

Sends timely follow ups to the Case Managers and Underwriters for missing information or anything that would prevent settlement so that the contracts are being mailed in a timely manner
Maintains excellent customer service by acknowledging customer's requests using appropriate business email communication and providing updates in a timely manner
Maintains strong working relationship with colleagues from all sites and provide needed assistance to ensure that SLA is being achieved by the team
College or University graduate of any course
Must have at least one year tenure in current position
Should not have any attendance issues or any disciplinary action
Proficient in the use of Microsoft. Excel, and power point
Ability to compose a grammatically correct, concise and accurate email
Ability to proactively respond to situations (escalations)
Influencing others to act in the best interest of the clients
Is patient in handling difficult associates particularly those who have performance issues
Additional information regarding life insurance is an advantage
Able to determine the errors and provide action plans for each
Knowledge of the Manulife insurance product by passing the weekly tests given by the trainer
Able to update and complete follow ups
Good multi-tasking skills
Attaching and completing documents via email
Knowledge of the Manulife products
Siebel
Xpression/Xrevise
Mainframe
JH Salesnet
Issue database (ELAPS)

Business Process Associate Resume Examples & Samples

Completion of New Hire On-boarding and passed required the compliance training
Completed the 3-4 weeks of process training with the Quality Analyst/SME
Ability to use the systems/applications used in processing
DSS
OPT
Basic knowledge on line of business and product features
Basic knowledge in processing licensing transactions

Business Process Associate Resume Examples & Samples

Be able to translate chinese characters to english and vice versa
Highly proficient in Chinese Typing (Cangjie)
Open to over time and shifting arrangement
Graduate of any Business related 4 year course

Junior Process Associate Resume Examples & Samples

Using PC application and functions such as Excel and Word to update and load data sets
Strong Math Skills
Proven ability to successfully cope in a fast-paced, demanding environment

100

Process Associate Resume Examples & Samples

Familiarity with both Oracle Order application as well as internally developed Order application
Providing coverage, across many different skill sets, related to Order Management including international coverage
Interface with Sales Teams, Partner contacts & finance as required to support the order to invoice process
Work with third party distribution vendor in support of media shipments
Responsible for purchase order reconciliation to customer quote/order, contract terms, and non-standard approvals
Ensuring enforcement that data is captured for internal and external reporting is critical
Processing incoming credit issues and calculating special payment terms on approved net term orders
Adheres to all compliance guidelines including SOX and supports internal and external audits
Deliver on ad-hoc assignments as business requires
Drive the collaboration efforts with geo - counterparts to ensure adequate support is provided

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