Operations Engineer Resume Samples

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L Kerluke

Lenna

Kerluke

2982 Chasity Summit

Dallas

+1 (555) 358 7857

2982 Chasity Summit

Dallas

Phone

p +1 (555) 358 7857

Experience Experience

Houston, TX

Operations Engineer

Houston, TX

Terry, Bergstrom and Schmeler

Houston, TX

Operations Engineer

Develop and/or modify existing procedures for the proper installation and integration of experiments supporting environmental science research, conducting flight demonstrations for expanded markets, missions and airborne capabilities that are compatible with NASA’s wide-ranging Earth-observation activities which are critical to developing responses to environmental change here and around the world
Develop and/or modify existing procedures for the proper installation and integration of experiments supporting environmental science research, conducting flight demonstrations for expanded markets, missions and airborne capabilities that are compatible with NASA’s wide-ranging Earth observation activities which are critical to developing responses to environmental change here and around the world
Troubleshooting issues with hardware, software, applications and network
Networking. Know your TCP from your UDP, how to use Wireshark
Supporting our application development teams in architecting, designing and deploying new solutions
Create project schedules to track progress on projects and to ensure that deadlines are met;Conceive, set up and conduct tests or studies of complete systems, components, or concepts under research test conditions to investigate proposals for improving performance or other factors; or to obtain data for development, standardization, and quality control with some supervisory direction and review
Building tools to automate server provisioning, management and scaling

Philadelphia, PA

IT Operations Engineer

Philadelphia, PA

Bahringer, Schuster and Huels

Philadelphia, PA

IT Operations Engineer

+ Work with multiple software development teams internationally to address issues and improve quality
Work with multiple software development teams internationally to address issues and improve quality
Advise management on technology trends and future developments as it relates to the technical field
Write and execute scripts/tasks for application/infrastructure/server monitoring and event management
Communicate and coordinate with product managers, developers and system team
Provide 24x7 support, work 8 hour shifts, in a monthly rotation basis
+ Write and execute scripts/tasks for application/infrastructure/server monitoring and event management

present

San Francisco, CA

Technical Operations Engineer

San Francisco, CA

Schmitt, Schimmel and Reynolds

present

San Francisco, CA

Technical Operations Engineer

present

Develop strategies and tools to assist production support teams, including writing technical specifications, and oversee R&D development and tool rollout
Generate Change Management requests & Incident Management tickets for events that DCEO are responsible to manage
Management of the Facility assets and the provision of infrastructure & inventory asset management
Make recommendations on business processes, research approaches, technical tools, and overall team improvement opportunities
Technical certifications related to datacenter operations, server systems, network management is a plus
Track and correlate recurring problems and then work with systems, applications, database, and network teams to find and implement permanent fixes. Research, identify, and evaluate ways to improve our systems administration tasks. Work with server and network teams to resolve problems relating to applications and systems performance
In cooperation with systems, applications, database, and network teams, configure, manage, and maintain Pier 1 monitoring systems. These systems include but are not limited to Observium, Microsoft SCOM, Spotlight, WUG, Orion, vSphere, and in-house written systems. Implement firmware/software upgrades for systems and devices

Education Education

Bachelor’s Degree in Computer Science

The George Washington University

Bachelor’s Degree in Computer Science

Skills Skills

Ability to build and maintain a strong network or utilize their knowledge or experiences to influence solutions that benefits business partners
Great attention to detail and strong communication skills
Knowledge of addressable and conventional fire detection systems would be desirable
Excellent working knowledge of Redhat/Centos Linux both as an administrator and user/developer
Solid working knowledge of the Microsoft Office desktop suite including Word, Excel, PowerPoint, Outlook
Strong analytical, communication and documentation skills and a proven ability to coordinate activities across multiple teams spanning the organization
The ability to learn quickly and apply new concepts, principles and solutions
Possesses good communication skills, with the ability to understand technical documents and make presentations
Applicant will be a self starter with a strong desire to grow both technically and in their knowledge of Millennial Media business
Detailed working knowledge of Microsoft Operating Systems (Windows 2003, 2008, 2012)

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Lync SkL Operations Engineer Resume Examples & Samples

Daily level3 incident, problem and change management for Instant Messaging, Web Conferencing, Lync voice, Lync video, audio and video conferencing, Unified Messaging, Federation, Survivable Branch Appliances (SBAs), SIP trunks, remote users (Edge/VPN) and mobile clients
SBA deployment coordination
Coordination of the integration of our Tandberg/Cisco Telepresence systems to Lync with BT
Conflict resolution and system integration coordination with internal and external service providers
Adhere the vendor to the services as described in the contract
End to end service capacity management using internal tools and vendor provided tools
Knowledge transfer to the other team members
Strong teamwork and collaboration skills
Recent Cisco or Alcatel IPT or Tandberg/Cisco Telepresence support experience
Knowledge about Microsoft products: Active Directory, Lync administration and Exchange (completed MOCs, completed exams are a clear pro)

Tier Voice Operations Engineer Resume Examples & Samples

Level 3 Incident and Problem Management - problem ownership, diagnosis, RCA, Known Error
Significant experience of strong technical experience and success in coordinating the implementation and operation of voice infrastructure, preferably within financial services industries, and across multiple countries
Experience managing large scale enterprise Voice and Voice over IP (VoIP) solutions
Networking knowledge (i.e. routers and switches) and a strong understanding of VoIP products is required (i.e. various types of IP based voice products - Cisco CUCM
NICE Voice Recording support and integration
Strong knowledge and experience supporting related voice technologies such as Voice Mail, (Cisco Unity), Voice Recording, Contact Centre, IP Network, Network Appliance, Video and Transport technologies (Switched Voice, IP, SIP etc)
Applicant must have excellent analytical skills in voice fault investigation and resolution methodology
Ability to liaise with 3rd parties and provide representation on behalf of the bank
Candidate must be able to operate in a team environment and have the ability to establish relationships at all levels
Strong CISCO CUCM experience
AVAYA Communications Manager 4.x and higher, as well as legacy voice PBX vendors/products)
Familiarity with next generation technologies such as Unified Communications

Tier Voice Operations Engineer Resume Examples & Samples

Point of escalation for Tier 2 Voice Support teams
Undertake break fix activities, investigate the root cause and where appropriate develop mitigation plans
Undertake configuration management work in accordance with Change Management procedures
Provide hardware diagnostic and support assistance as requested by other groups
Ensure that all problems are resolved either in a timely manner or ensure that they are escalated to the appropriate Tier-3 management structure
Ensure all new infrastructure meets all operational acceptance criteria
Perform Quality Assurance review of proposed voice changes and provide technical sign off
Ensure that all documentation is kept up to date and is accessible by the rest of the Tier 3 Voice teams
Provide support and consultancy using appropriate diagnostic tools to all areas
Tier 2 training /knowledge transfer as required
Working closely with Vendors
Proactive development of Operational processes and procedures
On-call / Weekend work as required
Implement proactive monitoring that will identify and remediate potential production issues
Technical advice and recommendations of best practice for voice systems/platforms globally
Engineering escalation and follow-up
Provide infrastructure impact statements to Tier 2 for coordination during DR or power down events

Voice Operations Engineer Resume Examples & Samples

The ideal candidate should have knowledge and experience of the various voice technologies commonly deployed within the Investment bank environments
Ability to demonstrate effective troubleshooting skills within the voice arena
Ability to communicate effectively with front and back office users and support teams
Candidate should be able to excel during major outages, working under pressure and reporting updates as appropriate
Ability to face off to business and technical stakeholders within the business for operational, project and deployment activities as well as have an appreciation of the risk associated with a voice environment and the regulatory controls within it
Cisco Certified Network Professional Voice accreditation
Strong Voice/VoIP operations (2nd/3rd line complex troubleshooting) and deployment (project) experience for an enterprise/financial environment
Cisco Unified Communications Manager (CUCM) and Cisco IP Phones skills
BT Turret System and associated profiles (Trading Voice Technologies)
Verint IP Voice Recording for BT ITS and Cisco IP telephony
Call Loggers and other analytical programmes
Other Cisco platforms such as Voicemail, Meeting Place, UAE, Unified Presence
Ideally Investment Banking/Financial Services experience
Cisco IPT including protocols such as MGCP, SIP, H.323 and other protocols with ability to perform analysis and reporting
ARC Switchboard version 5
Network Routing and Switching protocols
Knowledge of Private Wire signalling types (E&M, ARD, MRD), including T1/E1 signalling idle and seize bit patterns/conditioning
BT ITS R18 and above with IP Turret, deployed in a Campus across to DCs or Standalone configuration
Speakerbus legacy TDM Intercom solutions
Speakerbus current/next-gen IP Intercom solutions
Cisco IP TDM/IP Voice Gateways (Private Wire Networking)
Analogue Bridging technology 2-wire to 4-wire circuit conversion, 3 -way circuit configuration
Advanced hands on knowledge and experience in configuration of BT Trader profiles
Some experience of BT SIP based platform Session Manager
BT ITS Engineer accreditation would be considered an advantage

Operations Engineer Resume Examples & Samples

Database familiarity including Oracle, MS SQL, MySQL
Knowledge of server (Cisco, HP) and storage (NAS, SAN) systems
Able to perform networking troubleshooting and assessments
Familiar with network and host level security
Experience in implementing, maintaining and supporting applications in development, QA, staging and production environments
Must be familiar with system integration and process automation
Must possess excellent analytical skills and be proactive not reactive
Assist with performing regular security monitoring to identify any possible intrusions
Solid trouble shooting and problem solving skills
Able to obtain, understand and interpret performance data
Good programming/debugging skills (Shell, Perl, SQL, VBA, Powershell, RegEx)
Create and maintain logs, records, diagrams and reports of any and all systems
Exceptional communication skills, both written and oral
Ability to multi-task and adjust priorities based on workload
More than 5+ years previous system administration experience on multiple operating systems (Windows, Red Hat, VMware)
5+ years experience administrating Java applications with JBoss, Tomcat, JMS, Active Directory, Apache, Citrix, PHP, HTML, .NET, IIS, SCCM, Casper, MDT
Degree in Computer Science, Engineering, or related equivalent education required
Certifications from Cisco, Microsoft, and VMware or related technology certifications are preferred

Operations Engineer Resume Examples & Samples

Troubleshoot and track complex technical issues
Develop advanced application knowledge for multiple Millennial Media products, and become expert user in one or more applications
Assist internal and external customers in using products, resolving user issues, and resolving and/or escalating technology problems
Communicate status of Operational issues with users and/or business leadership, following organizational standards
Own complex, multi-system production issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
Assist with campaign/creative troubleshooting
Investigate ad reporting discrepancies
Ability to read and interpret HTML, JavaScript, Perl, Java, PHP and C
Ability to analyze, write, and execute SQL, Perl, and Unix shell scripts
Advanced knowledge of Windows and Unix operating systems
Excellent customer service skills, with strong written and verbal communications
Ability to establish and maintain effective working relationships with managers, employees, external clients, and customers
Ability to respond to frequent demands of multiple customers (internal and external)
Applicant will be a self starter with a strong desire to grow both technically and in their knowledge of Millennial Media business
Solid understanding of a UNIX-based operating system, including paging and swapping, inter-process communication, devices and what device drivers do, and filesystem concepts (inode, clustering, logical partitions)
Bachelor’s degree in a Technical/Scientific discipline or equivalent experience
Have 2 to 5 years of experience with Unix or Linux based systems
Have 2 years of experience supporting Windows desktop and server environments
2-5 years of experience in technical support, or relevant combination of education and experience
Advertising or Operations experience preferred

IT Infrastructure Platform Operations Engineer Resume Examples & Samples

Pre-shift team communication. State of the environment and ready for business checks
Incident queue coverage in shift patterns
Manage and prioritize all tickets arriving on the dedicated Level 2 queue, either resolving them directly or re-assigning them to other support teams as required
Provide all internal clients with a dedicated, positive and efficient service at all times
Maintain high-quality incident data, recorded into ITSM incident booking system
ITSM Focus on high-quality incident data, recorded into ITSM incident booking system
Manage production incidents from inception to resolution
Adherence to process and procedures to maintain quality and professionalism
Communicate with users requesting support
Release management / Testing of the new releases of software and platforms
Projects support
Bachelor's degree and equivalent work experience
In-depth and excellent support knowledge of Microsoft Office, Internet Explorer, Lync and Windows 7
Fluent written / spoken English. One of the following additional languages welcome: German, French, Italian
Demonstrate a high level of customer focus and empathy
Strong Teamwork and communication / information sharing
Strong situational analysis and decision making abilities

Technology & Operations Engineer Resume Examples & Samples

Oversee day-to-day engineering functions
Ensure all technical facilities are FCC compliant
Facilitate repairs and preventative maintenance Specifically on the transmitter
Perform systems testing and quality assurance of on-air-product
Oversee the daily operations of project integration, repairs & maintenance, and satellite operations
Manage, troubleshoot, repair, and install various studio, field, and IT equipment and systems
Install and test technical equipment and systems
Maintain and set up IT systems, including program upgrades
Work in conjunction with the Director of Technology on capital planning, long-term strategies and Projects
Heavy participation with the companies Environmental Health and Safety programs
On Call 24/7 for emergency problem resolution
Process, code and administer invoices and payments according to contractual obligations and ensures timely and accurate processing all while maintaining a strong partnership and communication system with corporate Finance
Assist in the negotiation of leases & contracts such as office space and fiber connections
Responsible for the ordering / maintaining of office supplies
Minimum of five (5) years broadcast or cable facility engineering experience
System design and installation experience desirable; CAD background required
Thorough knowledge of SD and HD video systems
Must have knowledge of transmitters
Experienced in microwave, satellite and fiber transmission & receiving systems
Excellent interpersonal & communication skills required
Strong work ethic, positive attitude and leadership qualities with the ability to handle multiple tasks and set priorities a must
Ability to work non-traditional hours, weekends & holidays
Bilingual preferred English/Spanish
Experience with wide orbit a plus
IT experience including Windows and Mac based editing systems
Satellite, Microwave and ENG maintenance and operation
Environmental Health and Safety experience and training
Ability to solve critical problems and obtain results under pressure

Operations Engineer Summer Internship Resume Examples & Samples

This position is responsible for the testing, release and support of Gannett mobile initiatives including Android and iOS native applications
Keen attention to detail and quality, complying with Gannett’s high standard of quality
Learn and absorb new technologies quickly, be a strong team player and rapidly adapt to changing business and customer demands
Be innovative, contributing ideas and working with constituents to evaluate and propose approaches that balance speed to market needs against processes needed to scale services to all markets and total audience
Maintain awareness in technology developments that affect either our audience’s ability to use our products or extend new product potential
Able to react to change productively and handle other essential tasks as assigned
Proactive, innovative, collaborative, and driven to achieve desired results
The Opera
They should be well versed in Internet and mobile technologies
The candidate should possess excellent communication skills, perform well under pressure and excel at meeting deadlines
Familiarity with iTunes Connect or Google Play app submission process is beneficial
Experience with continuous integration servers such as Jenkins or Hudson, GIT code collaboration manager, JIRA and Confluence is a plus

IT Operations Engineer Resume Examples & Samples

Work in a 8h shift· Be in a 24x7 on-call (role sequentially assumed by all the team members )· Operation of the Staging, Production and DRP platforms following ITIL principles· Proactively monitor key Configuration Items to determine availability and optimal performance· Maintain an open communication with other technical teams such as R&D and Engineering· Open and maintain lines of communication with other departments during incidents· Maintain a program of continual service improvement· Review and test key performance metrics and service levels and report accordingly· Track numerous concurrent IT Operations projects· Ensure monitoring & operational standards are defined and implemented consistently· Perform applications deployment and infrastructure changes in Production and non-production environments· Participate in the development and implementation of system-based environment/configurations to support the evolving business needs
High Level of organizational skills. Ability to prioritize workload, set and achieve goals
International culture and ability to work in a multinational environment
Must have the ability to work with minimal direction on multiple projects
Consistently strives to improve the way tasks and activities are accomplished meeting quality objectives
Maintains a positive attitude in difficult situations
Efficient in at least English language. Additional languages are pluses
OS: Windows 2003 – 2008 server, GNU Linux (SUSE linux Enterprise Server 11)
Database management system: Oracle 11G, Microsoft SQL Server 2008
WebServers: IIS, Apache, Apache Tomcat
SAP Business Objects 4.1 administration knowledge is a plus
Basic Knowledge in network (TCP/IP)
Basic knowledge on SQL syntax
Software development skills or background are a plus

Systems / Operations Engineer Resume Examples & Samples

Assisting the Systems Architect with the design, implementation and ongoing support of virtualization/SAN projects as well as data center operations
Acting as technical project manager for major initiatives, changes and product deployments
Demonstrating advanced analytical skills to identify issue root cause and to maintain maximum uptime and service availability
Pulling tickets from a shared Help Desk queue and prioritizing break/fix work alongside maintenance and projects
Participating in an off hours on-call rotation
4+ years of experience designing, implementing and operating large, complex, virtualized Microsoft environments including specific core competencies in the following technologies: VI 3.5/vSphere 4.0, SAN (NetApp, EMC Clariion and Celerra), Data Center Operations (racking, power, cooling), Enterprise Monitoring solutions (SCOM preferred)
2+ years of experience operating large, complex data centers hosting 200+ server
Comfort working in a technical operations role, including being on-call and tracking issues in a ticket system

Technical Operations Engineer Resume Examples & Samples

Supporting and running cloud based infrastructure to ensure availability, efficiency, capacity, scalability and security
Assisting with deployment and operations management and support
Troubleshooting and resolving problems with production systems
Monitoring of production applications, including designing and implementing automated methods to monitor production applications
Supporting internal IT infrastructure
Documenting processes and procedures to an ISO standard
Assisting other departments with issue resolution

Level Operations Engineer Lead-enterprise Computing Services Resume Examples & Samples

Partner with all relevant technical groups, lines of business, and the GTI Change Management staff to plan, organize, direct, and control changes for the ECS FTS environment
Manage MEPC Events for ECS FTS, to include responsibility for global interface with Lines of Business, Global Change Management, and internal ECS FTS Engineering
Manage the hardware and software portfolio of ECS FTS for both heritage and strategic environments
Represent ECS FTS at the executive level in all MEPC or Change Related forums, councils, and meetings
Work closely with Level1 & Level2 Operations Engineers to create a more efficient and high performing operate model through continuous service improvement
Partner with engineering to create technical design recommendations for developing and integrating programs per written specifications
Examine applications to ensure adherence to Application Engineering guidelines, processes and procedures
Perform Enterprise Change Management reviews
Evaluate service level issues and suggest enhancements escalated by Service Delivery Team to diagnose and address underlying system problems and inefficiencies
Engage third party vendor as required to support application issues
Partner with database engineers to manage and maintain various databases required to operate the environment
Write and edit UNIX/Perl scripts in support of the monitoring, stability, and operational health of the environment
7-10 years of Systems Administration/Engineering experience
5-7 years of direct experience within a Financial Services Production Assurance Environment
5-7 years of experience in the management of Change
2-3 years experience in the management of technology-related assets, preferably within the JPMC environment of TAMS
Demonstrated ability to interface with executive level management to ensure service delivery and related operational performance
Demonstrated ability to conceive, build (or drive the building of) operational metrics and performance analytics
Programming/scripting/application development in a Managed File Transfer environment is strongly desired
File Transfer experience is preferred
UNIX/Perl scripting familarity and SQL/Oracle database familiarity, with scripting skills a plus

Technology Operations Engineer Resume Examples & Samples

Perform regular audits of monitoring tool and applications to ensure monitoring is in place
Contribute to website documentation
Identify process improvements within escalation procedures
Execute ECC protocol in a timely manner
Degree (or equivalent experience) in Computer Science or MIS
3 Years + experience in a production support role
Unix/Linux competency
Red Hat Certificated Technician
HP Openview (or equivalent monitoring tool)
ITSM (or equivalent incident reporting tool)
UC4

Operations Engineer Resume Examples & Samples

Enhance and extend puppet-based provisioning system
Actively work to ensure best practices are met. Ensure configuration documents are accurate and reflect current configuration
Diagnose and resolve technical problems across our deployment from the network to the application stack
Build and manage solutions that provide infrastructure for deployment, management and maintenance of hundreds of servers
Participate in a 24/7 on-call rotation
Perform system enhancements and upgrades, make scalability improvements and contribute to special projects
Understanding of puppet or other configuration management system
Familiarity with Amazon Web Services
Bash or Python fluency required. Other languages, such as PHP, Java and Perl are beneficial
Ability to troubleshoot and resolve problems across distributed servers and environments
Desire to create a fully automated platform, from provisioning, configuration and monitoring to software and application deployment

Lead Cable Access Operations Engineer Resume Examples & Samples

Monitor, trend, track and report network events relating to DOCSIS based product offerings
Troubleshoot and restore service outages related to DOCSIS platform based network issues
Provide technical expertise during Root Cause Analysis of network issues
Coordinate solutions for chronic network issues relating to DOCSIS platform equipment. Including the communication of network events. The communication of short and long term solutions. The documentation and communication of updated standard network configurations and methods of procedures (MOPs)
Manage DOCSIS vendor relationships for operational support. Accountable for reporting, tracking and trending issues and performance related to specific vendor’s equipment
Conceive and implement network optimizations as it related to the DOCSIS operational environment
Conceive and champion the design and implementation of standardized national tool sets as it relates to operating the DOCSIS network environment
Provide escalation path and training for NOC engineers, field engineers and other technical groups as required
Document and coordinate optimal network designs among the different geographical areas within Cox. Lead the collaboration between technical groups to arrive at design solution
Project Manage efforts such as global IOS upgrades, equipment upgrades or configuration changes
Travel as necessary up to 25%
Continuously learn new technologies and be comfortable training and mentoring others on these new technologies
Prioritize resources and delegate responsibilities to other group members to ensure cohesive operation of DOCSIS Operations group
Communicate, as required, DOCSIS operational needs and business requirements
Create and implement any internal processes that are necessary to ensure highest level of service and product quality
Anticipate future needs of operations group and suggest training and/or resources to meet those needs

Operations Engineer Videa Resume Examples & Samples

Implementation
Design, configure, deploy and maintain physical server hardware
Perform integrations with customers, vendors, and partners
Deploy cloud based solutions as required to meet business needs
Configuration of monitoring software
Respond to automated notifications of problem events and resolution of those issues
Report upon status of different production systems and propose improvements
Server administration, including system updates and configuration
Management of development, QA, UAT, and production infrastructure
Backup and DR of all systems
Fine-tune system to improve performance and functional behavior
Troubleshoot
Actively participate in Tier I, Tier II and Tier III support for production systems
Investigate, triage, and resolve issues with development, QA, UAT, staging, and production system virtual machines and physical servers
Share skills, knowledge, and expertise with the entire Videa Technology team
Interact with and support Videa’s other functional teams for the betterment of the business

Ets Voice Operations Engineer Resume Examples & Samples

Serve as first response for problem resolution as well as adds, moves, changes for all telecommunication systems within the TWC organization
Serve as the primary interface for LEC/CLEC issues and coordinate dispatch access to the TWC locations
Serve as Telephony resource to help support Network or other maintenances that may impact Enterprise Telephony systems
Administer and troubleshoot Avaya CM and associated peripherals with expert knowledge and leveraging your experience with the Avaya VoIP architecture that include Session Manager, SBC's, Audio Codes Gateways, Media Resources, IP network regions, ARS and complex call flows and other settings in compliance with corporate standards
Administer and troubleshoot CMS and IQ platforms to include custom reporting issues, user profile administration, service levels, etc
Monitor systems to include device, system performance, alarm and event monitoring and use other techniques to ensure optimum performance and sizing
Update ticket with current status and escalate requests as needed to maintain compliance with Service Level Objectives as directed by the Operations Manager
Support all systems backups following best practices dictated by the manufacture while following the corporate RFC (Request for Change) practices
Maintain operational best practices and standards operating procedures for daily support and break-fix requests
Adhere to the TWC Corporate Standards as it pertains to administration within all telephony applications
Manage logins and access for the Care operation teams in accordance with corporate standards
Requires 3 to 5 years recent hands-on experience with IP based systems used within contact center technologies and administrative systems deployed within the organization
Minimum of 3 to 5 years recent demonstrative knowledge in supporting Avaya systems, including CM, MM, CMS and other contact center technologies
Proven ability to construct and interpret complex vectors adhering to the corporate standard and practices dictated by the Operations Manager
Understanding of Avaya Unified Communications
Working knowledge or certification of Avaya's Architecture in both software and hardware. Including IP network regions, media resources, station registration, etc
Cisco CNA, MCSE, RHCE or other related certifications a plus
Understanding of WebLM and Avaya system Licensing
Proven experience with Avaya JTAPI/TSAPI and DMCC
Understanding of TDM, SIP and H.323 endpoints
General concepts of XML as it relates in a telephony environment
Familiarity with UNIX, Windows, Oracle, SQL, Java and .Net is a plus
Must have Session Border Controller (SBC), ACME and Audio Codes provides
Must have a concept of Voice Portal, System and Session Manager
Must have an understanding of the Nuance Speech Application system
Concept of VoIP protocols, QoS standards and policies
Working knowledge of best practices of operating systems, server hardware configurations and databases as it relates to the telephony infrastructure
Proven experience of the ability to leverage tools and techniques available to diagnose telecommunication problems
Expert knowledge with Avaya server platforms
Expert knowledge with Avaya G350, G700, G450 and G650 gateways, commands and components
High school education, bachelors' degree or equivalent experience

Datacenter Operations Engineer Resume Examples & Samples

Critical environment understanding
Ability to function and perform services within a planned/scheduled service delivery program
Ability to work in an on-call (24x7) rotation environment
Strong operations, electrical, and data infrastructure to critical environments
Assist in the performance of equipment logistics for Data Centers
Perform diagnosis and resolution to Data Center problems
Consistent attention, realization, and acceptance of responsibilities and obligation to maintenance windows and moratoriums for all Data Centers
Provide Incident Commanders services to site outages and other recognized system problems
Engage assistance from on-site and off-site Engineers in response to operational faults and problems
Can be depended upon to perform work tasks in its entirety, with little or no direct supervision
Ability to lift hardware up to 50Lbs and rack/stack equipment into Data Center cabinets
In-bound and Out-bound shipping/receiving of Blackboard hardware deliveries
Extensive knowledge using Fluke Testing hardware
Knowledge and monitoring experience using APC InfraStruxure and Operations Management software
Ability to read and understand electrical and cabling requirements, specifications, and distribution
Knowledge and understanding of mechanical drawings and heat maps related to Data Center floor space, cooling, and power
Experience with inventory control in a CMDB or similar application form
Ability to maintain cleanliness of Data Centers
Produce weekly reports for Data Center and rack power readings
Experience with ticketing documentation
AA, BS, or High School Diploma in a Computer Science or Technology field
A+ or comparable certification
3+ years of general IT/Data Center troubleshooting experience

Senior Openstack Operations Engineer Resume Examples & Samples

Top-Tier OpenStack System Administration: operation, maintenance, and support of the high-availability services platforms (Nova, Swift, Cinder, Neutron, Glance, etc.) located in remote Data Centers across multiple time zones
Support the Cloud Operations team’s activities including monitoring, alerting, troubleshooting, capacity management, and provisioning
Maintaining and troubleshooting in-house and 3rd party software, working with both internal/external groups to ensure our stack is effectively integrated, configured, managed, and supported in production
Liaising between different teams to help understand cross-functional requirements and contribute to discussions and planning as required to change those goals into reality
Completing tasks assigned by manager on schedule, communicating progress regularly
Authoring and updating high-quality documentation of all relevant specifications, systems and procedures
May require evening and weekend work as needed to support business. On-call is possible
Able to perform assigned technical responsibilities independently to completion
Minimum 5 years’ experience in a role with responsibility for operating Linux systems at scale. Common System Administration duties including installation, maintenance, tuning, security, and high availability configuration
Expert troubleshooting skills. A focus on critical thinking. Ability to isolate faults at all levels of a complex technical stack, from hardware to end user experience
Strong virtualization knowledge; QEMU/KVM preferred. Familiarity with cloud computing concepts
Demonstrable requisite knowledge to manage Storage, Network, and Server equipment, including, but not limited to, iSCSI, RAID, VLANs, IPv4 subnetting, NIC Bonding
Solid knowledge of technical operations procedures and best practices is essential; ITIL exposure is a plus
Experience working customer facing issues in high-pressure situations
Experience with infrastructure automation (Chef, CFEngine, Puppet, etc)
Strong familiarity with scripting languages including shell
Brownie points for any one or combination of the following
Prior OpenStack experience or knowledge
Python experience
Knowledge of Linux system calls and kernel tuning
Experience with RESTful APIs
IPv6 knowledge

System Operations Engineer Resume Examples & Samples

Monitor and work the support incident and change requests queues, fixing issues or reassigning to SME’s
Day to day maintenance of the systems, scheduled tasks, capacity monitoring, business continuity operations and a role in the replication of the existing architecture as part of a global expansion
Perform daily system monitoring, validating both the integrity and availability of all hardware, server resources, applications and key processes, reviewing system and application logs and confirming the successful completion of scheduled jobs such as backups
Application of OS patches and upgrades on a regular basis, including administration tools and utilities. Configuration of/add new services as necessary
Perform ongoing system/application performance tuning, hardware upgrades and resource optimization as required. Configuration of CPU, memory and disk partitions as per required
Create and maintain RCA’s for system outages/incidents
Collaborate with regional teams to ensure consistent processes and procedures across all instances
Installation of new/rebuild existing servers and configure hardware, peripherals, settings, services, directories, storage, etc. In accordance with recognized best practices and company specific project/operational standards
Ensure that the infrastructure systems are designed, built, maintained and operated in a secure fashion to ensure the availability and usability of the systems and the protection of the data they contain. Secure operation of these systems is essential, and the candidate will need to demonstrate an appreciation of their role and responsibilities for maintaining that security
The role will require a proactive approach to gaining knowledge of a complex infrastructure though consulting system SMEs, self-learning and self-discovery
We are looking for a combination of skills across the team, including
System administration of Linux systems but not adverse to help with troubleshooting Windows systems and interactions
Evidence of trouble-shooting skills on SIEM and individual components, ideally ArcSight
Infrastructure Monitoring Tools such as Opsview/Nagios
Experience of infrastructure automation tools, such as Chef/Puppet
Experience with VMware ESXi or broadly similar skills with a competitor hypervisor
Experience managing SAN technologies (e.g. Fibre Channel and iSCSI) and storage management tools (e.g. LVM and ZFS)
Understanding of scripting (Bash, perl, Ruby, Python) to be able to troubleshoot system level problems and make a value judgment on fix or escalation to developers
Understanding of IP protocols and routing
Experience with building/configuring servers in highly available environments
Comfortable with DNS, DHCP, SMTP, HTTP (including proxies), SSL, SSH, SQL
Writing Technical Documentation (Word/Viso/Excel)

Technical Operations Engineer Resume Examples & Samples

To ensure maximum possible service availability and performance
To action on service requests
To provide support services for Engineering and other technical teams
A minimum of 12-18 months experience in a Technical Support or similar role
Good communicator with a natural aptitude for dealing with people
Good network diagnostic skills
Basic Linux CLI skills
Basic sysadmin skills
Work well in a busy team, being quick to learn and able to deal with a wide range of issues
Strong analytical skills and able to collate and interpret data from various sources
Ability to assess and prioritize faults and responds or escalates accordingly
Proven track record within a NOC, IT or ISP environment
Experience with switching and internet routing technologies. Strong network diagnostic skills
Experience configuring internet applications such as Apache, Exim, BIND
Experience of network monitoring tools and protocols (MRTG, RRD, NAGIOS, SNMP)
Experience of analyzing system and network performance using monitoring and graphical data
Experience of diagnosing network and service issues, following them through to resolution

Junior Operations Engineer Resume Examples & Samples

1-3 years' general operations knowledge
Experience reviewing logs, tracking patches, deploying maintenance upgrades
Windows AD and general networking experience $

Operations Engineer Resume Examples & Samples

Have prior experience working in Global 24/7 IT Operations
Information Technology Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help-desk, Call Center, Data Center Operations, Server Operations, and & understanding of Disaster Recovery
Flexibility, adaptability, and ability to deal with ambiguous situations on a consistent basis as well as advanced writing, verbal, and presentation skills

Lead Operations Engineer Resume Examples & Samples

Exhibit excellent teamwork, focus on customer service and strong communication/documentation skills
Able to multitask under pressure from time critical events
Run diagnostic tests and use specialized tools to detect job malfunctions, perform first tier trouble-shooting and alarm validation
Be able to identify and diagnose customer pain points and own operational and small project delivery tasks
Be able to support, mentor and provide technical leadership guidance to other team members and customers. Act as a subject matter expert in IT Service & Escalation management

Tier Voice Operations Engineer Resume Examples & Samples

5+ years of strong technical experience and success in coordinating the implementation and operation of voice infrastructure, preferably within financial services industries, and across multiple countries
3-5 Years NICE Voice Recording support and integration
A strong understanding of dial plan schemes, trunking, transmissions and reporting of trunking and capacity metrics are a must
Extensive knowledge in VoIP transport such as, H.323, SIP, Inter Cluster Trunking, Call Admission and Control mechanisms, centralization of call processing and Trunking services and network policy enforcement (i.e. QoS)
Experience of voice and data network company transport such as; T1/E1, IP using Frame and private line networks. Have a working knowledge of Video H.261 protocols and equipment, IPv4 addressing and router components and functionality
Cisco IOS based media gateway devices for ISDN PRI connections, as well as an understanding of advanced IP to IP gateway functionality
Familiarity with next generation technologies such as Unified Communications, Session Border Controller (SBC), Session Management, IMS concepts etc
Understand and display knowledge in VoIP network sizing, EVPN networks and COS traffic classifications
Certifications in Voice Technologies and Cisco CCVP certifications

Operations Engineer Resume Examples & Samples

The Engineering Technical support will directly interact with the Operations, product management and the core development teams
He or she may have to funnel some of the problems from the support to the engineering group
The Support Engineer will have to understand how engineering solves the problems, and then solve it next time a similar issue is registered

Technology Operations Engineer Resume Examples & Samples

Contribute to documentation
Continue to develop your learning specific application and operating system recovery tools used by technology operations and contribute to recovery procedures
Create and enhance recovery procedure for applications and operating systems
Execute emergency change protocol in a timely manner
1-3 Years+ experience in a production support role
1-3 Years+ Unix/Linux/Windows system administration experience
1-3 Years+ Application support experience in a low latency mission critical environment
Remedy (or equivalent incident reporting tool)
UC4(or equivalent scheduling tool)

Operations Engineer Resume Examples & Samples

5-7 years of relevant experience or proven engineering expertise within the subject matter domain
Experience with Operating Systems - such as Red Hat Linux/AIX/UNIX and Wds Server
Experience with Middleware - such as Tomcat, Apache, WebSphere, MQ and Datapower
Familiar with Monitoring/Diagnostic/Logging Tools – such as ITCAM for AD, HP Diagnostics, Dynatrace, Sitescope, Gomez, Sumologic/Splunk
Familiar with Databases - such as DB2, SQL Server and Oracle
Familiar with Network/Storage - LAN/WAN, SAN/NAS, and File Systems
Highly innovative problem solver with strong analytical abilities
Strong reasoning aptitude and ability to quickly understand complex operating environments
Ability to communicate and articulate technical information across various organizational levels/non-technical audiences
Commitment to Service Excellence, Quality Standards and Continuous Improvement
Familiarity in the following Domains: Network, Hardware, Infrastructure, Mainframe, Firmware and Active Directory
Familiarity with MVS TSO/ISPF and Mainframe Development tools
Familiar with Java, JSP, HTML, XML, .NET applications
Familiar with VMWare
Sharepoint design experience
ITIL V3 Foundations

Operations Engineer Resume Examples & Samples

Planning & Scheduling the Operation & Maintenance works across a number of active sites
Ensuring all operations are running at maximum efficiency
Manage external sub contractors and vendors, ensuring all duties are performed as agreed
Liaise across all departments within the operation, including finance
Ensure all works are carried out in a safe manner and in line within EHS guidlines

Product Operations Engineer Resume Examples & Samples

KNOWLEDGE/SKILLS/ABILITY:** Working knowledge of two of the following domains: VMware Products, IT industry, hosting/cloud computing sector, product domain, and/or internal Rackspace systems and processes. Basic understanding of business as it relates to the hosting industry. Familiarity with product development life cycle. Strong knowledge of the following domains: IT industry, hosting/cloud computing sector, product domain, and Internal Rackspace systems and processes. Good understanding of business as it relates to the hosting industry. Working knowledge of product development life cycle (relevant experience in 1 or more phases). **JOB COMPLEXITY:** Delivers tactical results on a variety of project tasks. Executes defined projects as per product strategy. Strategic - medium level contributor to overall strategy. Tactical - medium contribution. Executes multiple projects and develops operational strategies. **SUPERVISION:** Moderate level of latitude and decision making expected. Ability to make independent decisions
Make independent decisions
EXPERIENCE/EDUCATION:** High school diploma or equivalent required. Typically a minimum of 3-5 years related experience (technology and/or operations). BS in Technology or Business preferred. MBA preferred. Additional experience may be substituted for education. **PHYSICAL DEMANDS: ** **General office environment. May require long periods sitting and viewing a computer monitor. Considerable levels of stress may occur at times. No special physical demands required

Operations Engineer Resume Examples & Samples

Focus on day-to-day web application availability and performance
Ensure problem resolving during service interruptions
Proactively identify system bottlenecks and capacity constraints on all levels of the stack and drive mitigation
Be the technical expert of the application
Experience with Linux and/or Windows system administration
Familiar with deployment and troubleshooting of Tomcat, Apache, Nginx or IIS
Hands-on know-how of web programming languages, methodologies and frameworks or scripting languages (e.g. Java, C#, JavaScript, PHP, Spring, .NET, JQuery, Shell, Ruby, Python,…)
Basic knowledge of web technologies (Infrastructure, CDN, …)
Ability to multitask, work independently and meet deadlines while providing high quality of work
Extensive monitoring and troubleshooting skills and natural curiosity in researching issues and potential improvements
Hands-on experience with Java/Android, C/iPhone, Java script and HTML5 programing
Experience with automation tools (e.g. Puppet, CFEngine or Chef) and Continuous Integration tools (Jenkins, Bamboo, Teamcity, ...)
Ability to stay up to date of latest technologies/best practices
Bachelor’s degree in computer science or equivalent education
Experience in developing or administering global web applications
Minimum of 2 years working in a Web technology context

Product Operations Engineer Resume Examples & Samples

5+ years of experience in process or operational systems improvement or requirements gathering
Knowledge operational excellence principles or six sigma methods
Six sigma certification
General knowledge of hosting technologies and service model

Technical Operations Engineer Resume Examples & Samples

0-3 years in an operational, systems administration, or operations analyst role working in a 24x7 operations capacity
Experience working successfully and collaboratively in a team
Self-motivated with an ability to follow through on commitments made to customers and internal stakeholders
Demonstrated ability to learn new technologies and associated processes quickly
Undergraduate degree in Computer Science, Information Science, Operational Engineering, Systems Engineering, or related technical field

Technical Operations Engineer Resume Examples & Samples

Review and analyze the technical performance of Bloomberg systems supported by Technical Operations and customer-facing support, and develop and assist in implementing initiatives to improve service reliability and quality
Work with Bloomberg customer support, product, and R&D teams to understand customer needs in order to optimize the Bloomberg environment and develop tools, processes, and standards to support end-to-end customer needs
Develop strategies and tools to assist production support teams, including writing technical specifications, and oversee R&D development and tool rollout
Develop project plans and supporting materials, including quantitative research and communications, and track progress towards project goals
Provide technical guidance to senior management and partners across the organization, and support the Global Manager of Technical Operations with special projects and analysis as needed

Technology Operations Engineer Resume Examples & Samples

1st line resolution where applicable to ensure efficient and timely resolution
Open and manage conference lines to facilitate incident resolution
Follow up unresolved incidents with resolver groups
Ensure timely and accurate turnover of ongoing issues to the next shift (Belfast hands over to Chicago)
Liaise with subject matter experts to build knowledge as well as update TOCC’s knowledge base to grow the global team
Assignment of problem tickets for recurring incidents or where root cause has not been determined to the Problem Change Management team
Ensure conformance of CME Group change management policies
Good understanding of Linux / Windows operating systems
Strong communication skills, written & verbal
HNC/HND level education in an IT related subject (or equivalent)
ITIL awareness from an Incident / change management perspective

System Operations Engineer Resume Examples & Samples

Be part of the operations team who will be responsible for engineering the trading (HFT/Low Latency) infrastructure. Work with software engineers and system administrators to optimize performance and availability of the system
Write advanced scripts for systems administration and operational tasks. Develop automated installation and maintenance solutions for OS and application layer
Hands on systems administration, hardware configuration activities, and software installation and deployment activities
Degree in Computer Science, IT, or any equiavalent
Experience working a financial trading environment, High-Frequency / Low Latency or other critical production service environment
Expert in Linux platform - systems engineering, integration and automation of mission critical platform
Strong automation experience using BASH and Python scripting languages
Experience in building and managing large scale systems and networking monitoring frameworks
Experience in SQL and NoSQL databases. Some experience in Kafka and/or Redis experience will be ideal
Strong understanding of TCP/IP and DNS. Experience in network monitoring tools such as Nagios or any similar
Able to work on periodic on-call duties

Daas Operations Engineer Resume Examples & Samples

Document processes and procedures with an eye towards streamlining Horizon DaaS operations through custom-built scripts or the development of new APIs
Troubleshoot issues technical issues related to the Horizon Air DaaS Platform
This will support a 7x24 mission critical cloud hosting service and has on-call responsibilities and varying work shifts
A minimum of 5 years of progressive systems engineering/administration experience in an operations environment
Experience managing Linux and Windows preferably system administration skill level
Expertise with server virtualization such as vSphere/ESX, KVM, Hyper-V, and XenServer
Experience in process automation and documentation
Experience with Puppet of Chef
Experience in a fast paced 7x24 hosting environment

Operations Engineer Resume Examples & Samples

Implementationrchitectural experience in Solaris/AIX, Red Hat Linux, Windows Server, VMWare, Hyper-V, Cisco (LAN/WAN), Storage Area Network (SAN/NAS), Clustering, Volume Management, Filesystems, Disaster Recovery, Application Recovery, database administration (SQL/Oracle), Cloud Computing concepts, Grid computing concepts, Web\Database Farm concepts, database applications, Voice Communications, Contact Center Technologies and ERP Application Support
Domains: Network, Hardware, Infrastructure, Mainframe, Firmware, Contact Center, Voice, Video, Active Directory, Contact Center
Strong Communication and Analytical skills and ability to work with multiple application teams
Good articulation skills and willingness to provide operational support if needed during off hours and weekends

Operations Engineer Resume Examples & Samples

24/7 Operations represent 2nd line support for BBC Online, and our processes are based on working with Service Management and Service Transition, as well as 3rd line, Product, and Platform teams to ensure a seamless audience experience
Troubleshooting and diagnosing defects in complex systems Able to create supporting documentation for the Operations team
Appreciation of the principles of prioritisation according to service impact, and the ability to work under pressure

Product Operations Engineer Resume Examples & Samples

Partner with other Rackers effectively to execute projects and product operational improvements including the following
Program and Project Managers to set milestones and meet those deadlines to keep projects on track
Product Architects to determine process and systems designs which best meet architectural requirements
Product Managers to determine process and system designs which best meet product requirements
Product Engineers to ensure process and system designs are in sync with product specs
Sales and Support teams to explain product related processes to Rackers, customers, and prospects
Product sales, provisioning, billing, and support process documentation maintained on our wiki
Operational systems (sales, provisioning, billing, and support) requirements for new products and features
Determination of metrics to be tracked to measure if product is meeting operational requirements
Implementation and testing of operational system changes and processes required for new products and features
Training plan, content, and delivery for provisioning (CVP, Implementation, etc.) and support teams
Root cause analysis of operational product issues and implementation of process and/or system improvements
Escalation support as needed by other Rackspace teams
Metrics reports showing measurement against product operational requirements

Operations Engineer Resume Examples & Samples

Ensure application high availability design patterns are implemented
Extensive troubleshooting skills and natural curiosity in researching issues and potential improvements
Experience with production Linux and or Windows system administration
Hands-on know how of web programming languages, methodologies and frameworks or scripting languages (e.g. Java, C#, JavaScript, PHP, Spring, .NET, JQuery, Shell, Ruby, Python,…)
Experience with infrastructure automation tools (e.g. Puppet, CFEngine or Chef)
Profound knowledge of Web technologies (Infrastructure, CDN, …)
Knowledge of client and backend performance / load testing
Experience in developing or administering global Web applications with an expertise in high availability and performance design
Minimum of 3 years working for a high traffic, high availability solutions

IT Operations Engineer Resume Examples & Samples

Take personal responsibility for the quality, reliability and availability of our infrastructure
Ensure stable and reliable ISP network services
Automate repetitive tasks and for monitoring systems and services

Operations Engineer Resume Examples & Samples

5+ years industry experience
4+ years supporting n-tier web applications, PaaS, or cloud technologies
4+ years deploying and operating applications in the cloud: AWS, Rackspace, etc
3+ years of experience designing and managing fault tolerant web platforms with 99.9+ availability
3+ years of experience configuring and performance tuning one or more of the following web servers: Tomcat, Apache, Nginx, etc
2+ years of experience coding in one or more of the following: Java (ideal), Ruby (our primary language for automation), Python, advanced Shell Script
2+ years of experience with one or more of the following databases: MySQL, Cassandra, or other noSQL
2+ years using monitoring tools: Nagios, Zabbix, New Relic, Dynatrace, etc
2+ years of experience using Continuous Integration tools (Git, Jenkins, Nexus/Artifactory, Chef/Puppet/Salt, etc.)
Strong understanding of DevOps and Object Oriented Design principles
Able to participate in 24/7 on-call rotation
Able to design and develop a JavaEE n-tier web application
Able to design and develop REST APIs
Able to design user friendly web GUIs: HTML5 / CSS / JavaScript

Operations Engineer Resume Examples & Samples

Implementationrchitectural experience in Solaris/AIX, Red Hat Linux, Windows Server, VMWare, Storage Area Network (SAN/NAS), Clustering, Volume Management, Filesystems, Disaster Recovery, Application Recovery, Cloud Computing concepts, Web\Database Farm concepts, database applications,
Experience in Linux script development using Python or equivalent scripting language
Knowledge of monitoring tools like SiteScope, or equivalent
Domains: Network, Hardware, Infrastructure, Firmware, Active Directory

Technology Operations Engineer Resume Examples & Samples

Participate in crisis management conference calls and address any actions arising
1-3 Years experience in a production support role
Unix/Linux/Windows competency
ITIL v3 Certification a plus
Red Hat Certified Technician a plus
BMC BPPM (or equivalent monitoring tool) a plus
Remedy (or equivalent incident reporting tool) a plus
UC4(or equivalent scheduling tool) a plus

Operations Engineer Resume Examples & Samples

4 or more years of recent experience in a Systems, Network, or Operations Engineering role
Demonstrable Linux expertise (any distro, CoreOs a plus)
Has experience with PXE and system builds in a Linux environment
Solid understanding of Linux internals, performance tuning and general systems trouble shooting skills
Knows how to set up, configure, and maintain Linux code repositories and package management utilities
Experience automating configuration management tools (puppet, salt, chef, etc.)
Understands the importance of version control in a collaborative environment, including branching, tagging, and merging (Git, SVN)
Is familiar with code build, deployment, and Continuous Integration across numerous languages and platforms
Server virtual environments (Xen, VMware, VirtualBox, Vagrant), from both a client and server perspective, including use of command-line/API
Understands setup, configuration, and alerting associated with an enterprise monitoring application (Sensu, Datadog, Cloudwatch, Zabbix, Nagios, etc.)
Must be able to troubleshoot complex issues quickly and effectively
Experience with high availability systems and storage solutions
Additional experience wins: Docker, Rocket, cluster management technologies, Amazon solutions

Operations Engineer Resume Examples & Samples

Build and maintain tools for deployment, monitoring and operations
Work with Continuous Integration/Configuration Delivery platform and tools
Maintain configuration uptime to our Dev, UAT and Production environments
Provide internal support for our continuously evolving environment
Evangelize DevOps methodologies to internal Teams
Write some and mentor many: Cookbooks and recipes
Approve Git Pull requests
Bachelors Degree in Computer Science or equivalent experience
2+ years Linux Administration/DevOps experience
1-2 years Ruby/Perl/Python development experience
Demonstrated expertise with Linux commands
Shell and Bash scripting experience
Knowledge of best practices and IT operations in an always-up, always-available service
Experience with distributed versioning systems such as Git, Mercurial, or equivalent
Experience with configuration management using either Chef, Puppet, Ansible or an equivalent
Familiarity with integration systems such as Jenkins is a plus
Prior experience building software (familiarity with makefiles and compiling software) is a plus
Familiarity with software packaging (Linux RPMs and Linux RPM Spec Files) is a plus
Experience with VMware virtualization products such as ESX or vSphere is a plus

Lead Technology Operations Engineer Resume Examples & Samples

Act as backup to the TOCC on-duty manager
Execute checklist associated with monitoring activation
Continue learning specific application flows focusing and general functionality by application
Review logs with the view to determine possible recovery steps using tools through log analysis and problem determination
Execute escalation protocol per application area
Execute Emergency Change Control protocol in a timely manner
Execute Group Chat channel and monitors channel
Document timeline of events for incident reporting and/or postmortem
6+ years supporting customer facing applications with production access
5+ years of Linux/Unix/Windows system power-user experience
Must have competency in MS Office, BMC BPPM/Proactive-net(or HP Overview etc), Remedy (or equivalent incident reporting tool, UC4 (or Autosys/Control-M etc)
Unix/Windows scripting (Shell, Perl, Power shell, etc) is a plus

Operations Engineer Resume Examples & Samples

You are a critical maintainer and troubleshooter of all features on ua.com; you are involved in projects throughout their lifecycle and have input on the business and technical direction
You collaborate with a multitude of roles; creative, user experience, quality assurance, development – all working to create the next big thing
We are a tightly integrated team; you will collaborate with us in brainstorming, designing and implementing new solutions, as well as suggesting tools, technologies, and best practices to improve our stability, performance and site quality
Help us evolve. As technology continues to change how people interact with the brand it is our responsibility to not just keep up – we dictate the tempo
As a major stakeholder in the health and well-being of the infrastructure, there is nobody better equipped to solve production problems rapidly and correctly. You will act as one of our primary responders for emergency situations
You have a strong understanding of the principles core to any high-availability, high-volume application; concurrency, redundancy, distribution, visibility
You're comfortable describing the inner workings of a technology in prose or pictures. Your descriptions have varying levels of detail, depending on the situation -- sometimes you're talking about physical servers, sometimes it's classes or objects, and sometimes it's entire applications or APIs. In all cases, they are clear and informative
You work hard to stay current – blogs, open source contribution, technology groups – whatever it takes to allow you to not just know what’s going on, but to leverage that information into working strategies and adjustments in how you do your work
You know HTML, CSS, Javascript, and the modern and emerging frameworks that support these technologies; you can write front-end code just as easily as back-end and with similar levels of quality
You understand and can fluidly interact with a variety of data storage products, including SQL, NoSQL, and cache layers
You have site performance profiling and code-tuning expertise and abide by the ‘best tool for the job’ approach to selecting technologies and languages
You have experience using source control systems (Git, Subversion). You have shipped large projects working as part of a cohesive team, and you can point to them online
You have a strong *nix background and are comfortable with cli tools

Operations Engineer Resume Examples & Samples

Live QC and Commercial Ingest
Use of specialized Live QC technology to ensure the highest quality of all incoming signals into CNN Center; work with Commercial/Promo Ingest equipment to maintain the quality of the commercial servers content and protect the commercial revenue stream
Service Triage and Dispatch- Provide first call response for broadcast and on-air emergencies, ensuring all incidents and service requests are properly documented, classified, and assigned; dispatched from the BSC as needed to perform on-site troubleshooting and issue resolution Event Monitoring
Monitor various CNN Systems and issue alert notifications for out of tolerance conditions; troubleshoot, resolve, establish preventive measures, and suggest process changes and tool improvements Specialized Support for BIT Teams and Projects
Under minimum direction of the engineering support teams, this position will provide assistance in maintaining the CNN Broadcast Technical Infrastructure and provide labor for project execution, including cabling and equipment racking
The person in this role must demonstrate a good general knowledge of all the systems and equipment that BEST supports and demonstrate a proficiency in using a variety of tools for monitoring, troubleshooting, service restoration, and project execution
This person ensures all assigned incidents and service requests are resolved within defined service levels. This role also creates knowledge articles for use by support personnel and customers
This position involves shift work on a variable schedule that includes weekends and holidays

Operations Engineer Resume Examples & Samples

SAP Engineer Application Support mainly in the area of SAP HCM and Success Factors (mainly Recruiting and Learning)
Collaborate with our two main support partners the first level support in our market organization and the external second level support organization with the aim to provide best-in-class service towards our end users
Manage, challenge and monitor our second level support as close as necessary to ensure a high quality issue resolution both time and quality wise, in the area of HCM
Be the third level support and if necessary take over end to end responsibility with the aim to steer the issue resolution
Act as the single point of contact for our first level support in case of escalations and for the external service organisation within the area of SAP-HCM
Sound knowledge about the HCM Cloud solution SuccessFactors
Able to analyze issues from a technical angle
Knowledge about adjacent SAP modules like FICO is a plus
3-4 years SAP experience in SAP HCM
University Degree or comparable education

Operations Engineer Resume Examples & Samples

Understand, troubleshoot and improve production workflows between video transcoding, publishing, playback and syndication systems
Tier 2 support to business clients on production issues throughout the digital video work stream
Operational management of partner relationships with internal and external teams
Maintain excellent documentation and training for our Tier 1 support desk on video issue resolution
Manage incidents to resolution
Deliver end-to-end solutions for new business needs for digital video
Use systems thinking to improve technical processes within a complex, fast-moving operational environment
Bachelor’s degree in computer science or related field. In lieu of Bachelor’s degree, extensive experience and familiarity with the field's concepts, practices and procedures is required
Expertise in computing and network systems, standards, applications and methodologies
Experience with integrated solutions for publishing, transcoding, streaming, hosting, and monetizing video is ideal; related experience will be considered
Internet client/server protocol technologies and web technologies
Program/Project Management – Ability to communicate complicated technical issues in a straightforward and concise manner

Operations Engineer Resume Examples & Samples

Maintain day-to-day operations and documentation of global IT production systems, including secure local and wide area networks and all other IT services 24/7
Participate in rotating on-call incident response after normal business work hours and on the weekends
Proactively monitor systems, network and applications and provide input to improve the stability, security, efficiency and scalability of systems
Handle all IT systems, network and application level 2 escalations
Resolve issues proactively with vendors as needed

Operations Engineer Resume Examples & Samples

Build, maintain, and enhance our continuous deployment infrastructure
Design and maintain a configuration management framework using Puppet
Administer co-located and cloud based Linux servers (Ubuntu, RHEL)
Design and manage the ETL process for our Big Data platform
Manage deployment and running of our microservices architecture
Analyze and troubleshoot network and infrastructure issues
Automate everything: build, deployment, monitoring, and testing
Support hosted services for all departments
1+ years as a software engineer or system administrator
Significant experience developing and releasing commercial software products in hosted environments
Expert Linux knowledge, including administration, development, monitoring and troubleshooting
Some relational database knowledge; Postgres or Oracle preferred
Undergraduate degree in a quantitative field (Math, Physics, Engineering, and/or Computer Science) is required
Excel in an agile development environment
Strong listening and communications skills
Thrives in a dynamic and collaborative environment

Technology Operations Engineer Resume Examples & Samples

Executes escalation protocol per application area
Documents timeline of events for incident reporting and post mortem
Continues learning application functionality and recovery procedures
Creates and enhances recovery procedures. Identifies process improvements within escalation procedures
Reviews logs and determines possible recovery steps using tools through log analysis and problem determination. Identifies patterns of incidents and determine patterns for problem¿s root cause
Establishes bridge lines, executes broad notifications, executes and monitors chat channels

Technology Operations Engineer Resume Examples & Samples

Reviews multiple systems logs and analyzes for root cause to determine recovery. Understands trending of application incidents through analysis of execution times and patterns specific to application
Moves into crisis management by utilizing virtual room using escalation tools and documented procedures. Participates in developing all necessary documentation, ensuring ECCs, timelines are submitted. Utilizes phone etiquette to efficiently guide and control incident escalation
Ensures all support parties are engaged on issue. Participates in crisis line and relays technical or customer information. Looks for trends and monitors logs associated with crisis

Operations Engineer Resume Examples & Samples

Support infrastructure services, including server and storage hardware, OS and software platforms
Support infrastructure for data centers and Comms room, including electrical, HVAC, fire suppression, physical access security, etc
Provides support for data protection, such as backup operations, backup tape management
Implement configuration changes, including OS settings, Application settings, Backup configurations and policies, File restores, Server administration, Software installation
Maintain inventory and manage assets
Large scale Windows Systems Administration experience with Windows 2008/2012 Server (3-5 years)
Experience of VMware ESX/ESXi (3-5 years)
Experience in data center environments, including facilities management (3 years)
Knowledge of Storage, including SAN & NAS and data backup technology
Business-level Japanese (including reading/writing), Business-level English skills
Experience in consulting or financial services

Voice Operations Engineer Resume Examples & Samples

Coordinates all TWC VOIP Operations activities within the Regional Data Centers
Work closely with Regional Operations Centers to ensure all VOIP Operations meet required standards
Assists in resolving Implementation Service issues; Install, Troubleshoot, test, and maintain the TWC IP telephony and VOIP architecture
Coordinate VOIP and IP switching activities with the corporate office, cable divisions, and related departments (Engineering, Operations, NOC etc.)
Execute TWC VoIP operations standards to ensure a consistent quality of support
Ensure VOIP functionality in production environment for residential and commercial market
Daily quality and performance checks on all related Voice network equipment to include troubleshooting, tuning, and maintenance as well as execute proactive measures to reduce equipment outages
Responsible for configuration management to ensure VoIP standard configuration and execute fault & performance management processes
Responsible for Implementation Service/ upgrades of VOIP Infrastructure components
Support of Division & VOIP Operations Processes by executing and verifying acceptance plans before activation
Perform on-call duties with 24x7x365 Voice Operations Support
Provide on-going feedback and input on solution design to VOIP Engineering team focusing on manageability, supportability and deployability
Assist in the development and documentation of training policies, technical bulletins and procedures
Develop and present (as needed) clear, comprehensive Statement of Work (SOW) documents to cable divisions and RDC Engineers for all VOIP planned changes

Technical Operations Engineer Resume Examples & Samples

Develop documentation for the knowledge base - transferring knowledge from development teams and ensuring all team members are our documentation and processes – ensuring all lessons learnt are shared across the team
Experience within a technical operations team supporting a number of different technologies
Experience of using Splunk for search, reporting, alerting and dashboards
Experience of Jira
Broad technical knowledge and experience of Technology in the eCommerce and VoD domain
At critical times maintaining a structured and focus approach to fault diagnosis and resolution at critical times
Experience of operating within, or demonstrable knowledge of mulit-platform environments, technologies and hosting solutions
Experienced in working on operational issues and maintenance, as well as having the ability to function - and be matrix managed where required - as part of a project delivery team
Operational experience of Cloud platforms, particularly AWS
Thorough understanding of how internet delivered content is generated, served, cached, fetched, rendered and service affecting vulnerabilities
Experience in logging and managing incidents in an operational environment
Familiarity with using a range of diagnostic and monitoring tools
Experience of working within a traditional operations and DevOps environment
Experience in a media organisation is desirable

IT Operations Engineer Resume Examples & Samples

Take personal responsibility for the quality, reliability and availability of global IT infrastructure
Maintain day-to-day operations and documentation of global IT production infrastructure, including secure local and wide area networks and all other IT services 24/7
Improve operational efficiencies via scripting, bots and integrations

Operations Engineer Resume Examples & Samples

Solve basic user and system generated incidents with limited assistance
Implement basic production support requests
Resolve basic JCL errors, restarts and escalate issues that require assistance
Implements basic documented change to system and batch applications with direction
With assistance complete routine work accurately at a pace appropriate to service levels and team averages
Perform basic exception monitoring
Support of disaster recovery and BCP exercises
Follow all policies, work procedures, instruction, compliance regulations, and safety rules
Other duties as assigned based on divisional needs
A motivated person able to manage tasks and routine work with direction
Some understanding of z/OS concepts, fundamentals and principles
Some knowledge in the areas of JCL, TSO/ISPF and SDSF
Understanding of documented procedures
Ability to follow detailed procedures with a high degree of accuracy
Ability to positivity interact with team members, AGT teams and business customers
Displays good logic, problem solving skills and maintain composure in a variety of situations
Fundamental understanding of batch job scheduling platforms including Control-M, Jobtrac or TWS (OPC)
Fundamental understanding of mainframe systems
Sound behavioral and general technical skills
Understanding of problem prevention, problem resolution and monitoring concepts
Basic understanding of Disaster Recovery concepts
Ability to develop knowledge of z architecture, mainframe subsystems and batch scheduling platforms
Ability to work non-traditional schedule to cover nights, weekends and holidays
Open system knowledge and or experience
Some knowledge of the products, target customers and market in which AEGON operates and more specifically the services AGT provides
Understanding of Infrastructure services and support mechanisms (ITIL disciplines)
Awareness of separation of duties and legislation including the Data Privacy Act
Familiar with the identification of automation of repetitive technical tasks
No minimum related work experience

Operations Engineer Resume Examples & Samples

Work with processes and tool sets to support a software team in dev, test, and production environments
Working with Security Group to ensure all appropriate security standards are implemented
Setup / maintain build and deployment processes to different environments
Setup / maintain automation processes
Create and implement procedures to improve code deployment
Be responsible for daily build and release operations
Participate in the development, implementation and maintenance of the HERE ecommerce store and partner stores
Experience with Linux / Unix
Experience with a scripting language (Linux shell or Perl)
Experience with Jenkins or similar tool
Development experience with Java
Experience with Version control systems (Subversion preferred)
Experience with Apache web server and Tomcat application server
Experience with an eCommerce platform (Intershop, Demandware) preferred
AWS experience is desirable
BS in Computer Science
Understanding the software development life cycle
Must have good written and verbal skills
Good oral presentation skills incl. the ability to simplify complex thoughts/ideas
Ability to interface with developers in all levels of an organization

Operations Engineer Resume Examples & Samples

Advanced knowledge of MIS objectives and strategies
Advanced technical knowledge in technology methodologies, design, and implementation. Excellent analytical and design skills at multi-product/multi-environment level
Aware of business issues as they impact overall project plans
Able to resolve problems in a timely manner
PC’s, hardware equipment, various database and software applications, and networking systems
Bachelor's degree in business or computer science
Usually requires 4-5 years of information systems architecture and project management experience

Operations Engineer Resume Examples & Samples

Drives issues through closure engaging all appropriate resources. Leads technical bridges and provides troubleshooting direction. Provides guidance and recommended solutions to complex technical issues
Acts as an advocate for Engineering Operations procedures, policies, and processes. Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering
Creates data and metric systems to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas, and provides actionable insight to management
Provides input to engineering and vendors on defects and required enhancements. Attains all relevant industry standard technical certifcations
Reports performance related to operations and project status to management. Identifies and recommends areas requiring change or modification
Performs complex and routine maintenance tests for designated areas of engineering. Identifies and isolate issues. Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero
Leads the integration of projects into operations including instrumentation, automation, standardization, and methods/procedures
Expert knowledge and application of project management skills, process design and redesign skills
Applies advanced engineering methodologies in one or more engineering areas

Lead Operations Engineer Resume Examples & Samples

Deep knowledge of Linux System administration and networking (Ubuntu and/or CentOS)
Strong coding/scripting skills are required (Ruby, Bash) - experience with Ops automation (Chef preferred, or Puppet)
Chef-controlled Nagios
Unifying development and production environment strategies (Vagrant/AMIs)
Extensive experience with Amazon Web Services preferred (S3, EC2, ELB, SES, ElastiCache, Route53, VPC, IAM, and more)
ElasticSearch, LogStash, Kibana
Experience with MongoDB administration, including replica sets, backups, troubleshooting
Familiarity with applications/software products and tools for monitoring, diagnosing, and troubleshooting network and server issues (i.e. tcpdump, v8 debugger, etc.)
Experience with multi-region, high availability web applications
Knowledge of server security best practices
Familiarity with JavaScript, node.js, NPM, Jenkins and git
Knowledge of NGINX, building modules
Team player, strong multi-tasking and communication skills
Managing development, staging and production environments

Technical Operations Engineer Resume Examples & Samples

Bachelor's Degree in Computer Science or related discipline
Minimum of 3 years of experience in a technical hands-on system administration role
Excellent interpersonal skills with ability to influence clients, team members, management and external groups
Ability to work and lead on all phases of complex work assignments
Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root causes as well as develop action plans, impact and resolution options
Self-motivated and able to work independently or in a team environment
Superior oral and written communication, analytical and problem solving skills
2 years of DevOps experiences
Strong cross-functional team player with the ability to work seamlessly across a matrix organization and Global Development Consultants (GDCs)
Strategic perspective with demonstrated accountability and execution
Change agent with the ability to drive compliance, protocols, and standardization
Solid understanding of IT organizations and deliverables
Desire to work in a dynamic, fast paced environment
Broad knowledge of IT Security & Compliance best practice
Basic knowledge of fundamental constructs in Digital Energy solutions
Six Sigma Green Belt or equivalent Quality Certification is preferred
Knowledge of dPMM or ITIL is preferred
Advanced Windows / Linux / UNIX systems administration including hands-on troubleshooting and issue resolution
Operating Systems: Windows Server 2008-2012, RedHat Enterprise Linux, Enterprise UNIX (Solaris, AIX and HP-UX)
Server hardware, installation and maintenance of physical hardware (compute and storage)
Network hardware, installation and configuration of Check Point, Juniper, Cisco hardware. VLAN, ACL, routing and VPN implementations
Virtualization, distributed VMware vSphere clusters with vCAC, HA and DRS experience
Storage, NetApp FAS 3xxx and OnTAP 7.x, 8.x systems, (NFS, CIFS and FC Protocols)
Firewall management and support, including Cisco ASA and Checkpoint firewalls
Data Backup, Symantec Netbackup 7.x system including vStorage API backups of virtual infrastructure
Remote access systems: View, Citrix and Terminal Services
Understanding of software product development lifecycle and tools

Operations Engineer Resume Examples & Samples

Work under the guidance of the Operations Engineering Manager/Team Leader and in close co-operation with the Project Leader and other Engineering staff in order to engineer solutions to mechanical, electronic and handling equipment problems to suit a particular operation
Provide approved tool builds to Operations on time to enable timely mobilization and running of commercial jobs
Develop solutions which work first time, meeting tight timescales and budget
Undertake technical and risks assessments of information and situations arising
Produce layouts, design schemes and drawings that fully define the problem and the proposed solution(s). Complete any documentation to the appropriate standard
Represent PII with the client, fully understanding the scope of the problem, ensuring clear communications and an understanding of PII’s requirements from the client
Provide effective liaison both within Operations Engineering and with the rest of PII to ensure that the best possible solution is produced for a particular client
Support the production/manufacture/assembly of the solutions designed, overcome any problems encountered but still consider standardization, value engineering, and maintainability
Ensure that all documentation produced for each project undertaken is of a level that can be clearly understood and provides sufficient detail to allow the operation to be repeated in the future
Produce basic design calculations and plans, where necessary
Carry out failure investigation (FIT) on in-field failures and root cause analysis (RCA) to prevent re-occurrence of problems
Resolve issues with and support new designs in-field
Deliver Quality in all aspects of process undertaken
Production of detailed solutions to specific operational problems
Provide first point technical support world wide
Ensure effective communications within PII and with clients
Undertake work within agreed budget

Lead Operations Engineer Resume Examples & Samples

Leads operation of all site equipment and systems utilizing Contractor’s Staff and/or Customer’s Workforce
Implements operational strategy consistent with achieving maximum plant efficiency to meet customer requirements in the most safe, reliable, economical and environmentally safe manner,
Leads the development and recording of applicable plant operations and maintenance data,
Lead the performance and recording of periodic operational checks and tests of the plant equipment in accordance with Customer’s requirements, equipment manufacturers’ recommendations, applicable laws and Contractor’s recommendations
Assists Customer in technical evaluation of candidates during hiring process of Customer’s Workforce,
Assists the implementation of Log-Out/Tag Out (LOTO) System in accordance with the Contractor’s policies and procedures with the assistance of the Customer
Supports development and implementation of operating procedures for major systems using Facility designer’s operation manuals/procedures and equipment Vendors' instructions utilizing the Customer’s Work Force
Suggests Facility modifications and upgrades to the Customer to enhance plant reliability and performance
Co-ordinates with GE O&M Centre of Excellence (CoE) team, GE Engineering and other O&M support team for the resolution of complex issues relevant to operations
Supports optimization of plant operating strategies with the aim of achieving lower cost operation and/or increased efficiency and output
Implements plant operating logs covering critical plant operating parameters and conducts necessary review and analysis to proactively identify potential problems
Prepares operations activities reports as per requirements of the contract
Participates and supports plant root cause analysis for the technical events
Assists the training and qualification of Customer’s operations team as per guidelines of the contract
Supports customer to coordinate with Power Purchaser and Fuel Supplier for load management and fuel supply requirements respectively in accordance with operating procedures and as required under O&M contract
To comply with all EHS policies & Quality Assurance procedures as developed and implemented at site in compliance with applicable laws and regulations
Understand OH&S risks / hazards and environmental / legislative aspects / impacts related to work activities
Ensures adequate training and development of Contractor’s operations Staff
Provides coverage for Operations Manager while working in rotation duty cycles
Bachelor’s Degree in Mechanical, Electrical or Controls Engineering from an accredited College or University
Minimum 8 years of combined cycle power plant O&M experience with minimum three years in team lead position in plant operations
Minimum 5 years of O&M experience at GE F Class Gas Turbines is a must
Prior experience with GE O&M in same capacity is preferred
Knowledge of GE products, services, and processes (GE employees only)
Prior customer interface experience
Proficiency with computer tools

Operations Engineer Resume Examples & Samples

Ongoing maintenance and administration of System Center Operations Manager (SCOM) 2012
Assess, import and maintain Management Packs to including tuning and configuration (monitors, rules, etc.)
Respond to telephone calls, email/IM requests for technical support associated with monitoring systems
Document, track and monitor incidents in a timely manner using the Incident Management system
Provide 3rd level support for monitoring systems to internal support teams including the Network Operations Center
Implement monitoring software updates and monitoring script updates in line with Change Management
Author, update and deliver reporting using the SCOM Reporting Platform in line with service and IT team needs
Create/update SquaredUp monitoring dashboards in line with requests from internal teams and stakeholders
Author/update scripts in PowerShell/VBScript that can be incorporated in monitoring systems for discovery and/or recovery activities
Identify, research, and resolve technical problems associated to monitoring systems
Routinely review monitoring systems and services to ensure stability and security
A strong desire to produce quality work, adopt standards and adhere to those standards
Provide input to assist with continual improvement
Good working knowledge of other System Center Orchestrator desirable to enable delivery of complex event remediation automation based on triggers from SCOM
Accountable for execution according to established standards, procedures, and processes
Ensure optimization and performance of the hardware and virtual infrastructure
Participate in planned “Systems Day” and other maintenance activities
Participate in a 24x7x365 on-call rotation
Respond to and manage service issues and problems
Responsible for awareness and compliance to policy and guidelines of the Information Security Management
Change Control - Ensure compliance with Processes and adherence to standards and documentation
5+ years of broad-based IT experience with technical knowledge of network, environmental, hardware, storage, operating systems and applications
Demonstrated experience in application/network performance monitoring and availability
Strong working knowledge of Windows Server Operating System, clustering, SQL, WMI and IIS
Professional Qualifications are preferred, including

Operations Engineer Resume Examples & Samples

Development and implementation of improvements related to safety, quality, service, and cost (productivity)
Development and implementation of cross-functional projects, plans, and programs in support of business and strategic plans new process start-ups, new process technology integration, aggressive cost reduction, and supply chain improvement using Lean Six Sigma tools
Constantly monitors manufacturing performance and provide support where needed
Either possess or in the final year of pursuing a Bachelor's degree or higher from an accredited university
Bachelor's degree or higher in an engineering discipline from an accredited university
Master's degree or higher from an accredited university
Experience in a manufacturing engineer role
Minimum of three (3) years of experience in a manufacturing environment
Experience in leading multi-functional teams through complex projects from planning to completion
Experience in supporting new product development and commercialization
Experience in developing and managing capital budgets and project completion within time and cost projections

Lead Operations Engineer Resume Examples & Samples

Day-to-day site operations
Design, Build, maintain, and enhance our continuous deployment infrastructure
Design and enhance an automation through Ansible
Administer cloud based infrastructure on AWS
Manage deployment and running of our application software
Monitor everything: performance, usage, and reporting
Work with engineering and product management to design and build operations-friendly software
5+ years as a software engineer, dev ops Engineer, or system administrator
Expert scripting skills in at least one of shell, python, perl, ruby, etc
Deep knowledge of AWS very helpful
Knowledge of configuration management frameworks (e.g. Puppet, Chef) a plus
Working knowledge of application technologies including JavaScript, HTML, Java or C++
Working knowledge of NoSQL databases a plus
Solid understand of networking technologies including HTTP, SSL, FTP, load balancing, and firewalls
Highly motivated self-starter and can do attitude

Operations Engineer Resume Examples & Samples

Provide excellent Customer Service to meet the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers
To install the appropriate devices; dismantle and reconstruct equipment as required by the customer or ADT. Work safely and responsibly to avoid injuries, damage to property, loss of unused materials and cleans up installation debris
Contact customer prior to the date of scheduled installation to verify schedule
Follow proper schematic wiring diagrams and hook-up procedures. Test operation of system to the signal-receiving centre to properly establish service
Report any changes, deficiencies or deviations in systems to supervisor
Correctly complete Engineer work reports, handover certificates/BSIA Certificates or checklist as appropriate
To maintain stocks of materials and tools carried in vehicles in line with Company standards
Report and record any major incidents and customer complaints through the appropriate procedures, ensuring swift resolution wherever possible
Comply with the Company quality management system and industry standards
To be available to participate in the Company's emergency call out rota in line with the agreed rota that may be in force at any time
Preferable time served within a technical environment such as fire and security
Must possess sound electrical knowledge and have proven background through recognised apprenticeship or hold similar qualification

Operations Engineer Resume Examples & Samples

Working with us to create a Zero Harm environment by maintaining a safe and secure work place and adhering to safe practices
Commissioning systems utilising your knowledge of Intruder Alarms, CCTV, Door Entry and Access Control Systems and/or Fire Systems
Deliver a high class customer experience by providing a high standard of customer service, including problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward
Preparation of installations utilising organisational skills. The role will require reviewing specifications, associated drawings, documents and equipment to ensure a smooth delivery of customer service
Experience installing Intruder CCTV Access and Fire Systems
Knowledge of addressable and conventional fire detection systems would be desirable
Be reliable, trustworthy, self motivated with the ability to work alone as well as in a team
Excellent communication and relationship building skills
Qualified as an Electronic Engineer/Electrician or 17th Edition Electrician desirable
Hold a full driving Licence

Operations Engineer Resume Examples & Samples

Researches and resolves technical issues found in production with immediate and long term solutions. Conveys problems, solutions, updates and project status to peers, customers and management
With limited direction, develop code, test, debug, maintain, modify, and install moderately complex software programs. Use knowledge of available utilities to simplify tasks. Apply structured programming techniques and adheres to coding standards. Collaborate with development and QA to ensure that features and functions are not adversely impacted
Documents final solutions, including root cause analysis
In collaboration with development and iT, ensure product specifications and flowcharts, (dataflows, jobflows, etc.), are created (and refreshed) for each product and systems. Prepare concise internal product documentation on revisions. As needed ensure wiki and operational information is updated as needed
Prepare and review time estimates for assigned tasks. Attends post-implementation reviews
Maintains a patch code branch in SVN for each fix. Identify which need to be product changes and which is infrastructure, deployment or build changes
Advocate for your changes with follow- through to development and other teams, by insuring that patches are tested and migrated to the code base and/or process changes are documented appropriately and timely
Improve process and tools to automate deployments and other operational tasks (i.e. monitoring application components) to improve efficiency and consistency. Knowledge to create scripts, tools, utilities and/or code to address issues with new projects and to resolve existing operational procedures (i.e. single-click deployments)
Participate in design and code-walk-through with development as it relates to new releases
Participates in iT infrastructure design as it relates to product
Liaisons between multiple departments, especially iT, communicating system changes and mitigating possible issues that may affect product, etc. Ensure appropriate infrastructure changes are socialized across the development and QA teams and any required validation are planned in a timely fashion
Must be eligible to work in the United States (we are not able to sponsor visas at this time)
BS in Computer Science (or other technical discipline with significant computer coursework) or equivalent experience
Developer level coding skills with strong Linux administration skills

Voice Operations Engineer Resume Examples & Samples

Provide tier II/tier III steady state support for SIP call delivery in a large enterprise environment
Support IP Toll Free and SIP trunking with multiple carriers
Perform routine systems maintenance and monitoring of Oracle SBC and Cisco Unified Communications platforms
Provide leadership in voice and data network problem determination efforts
Operate and improve services in accordance with business needs, priorities and SLAs
Drive process improvements and procedures that will improve overall Network Service Delivery to the customer
Ensure uniformity of network service delivery and attainment of all business and customer objectives
Develop improved processes to improve network reliability and availability
Provide periodic performance reports for review with management providing input on improvements and quality initiatives

Operations Engineer Resume Examples & Samples

Supporting our running environment. As a team we must ensure that our systems are always ready to trade. We cover the trading day from before the start of trading through the close of trading. We operate a rotation system to share early starts
Improving our operational processes. This can range from writing tools to deploy, monitor or analyse our systems, through to taking part in core application reviews, collecting metrics or documenting support processes
Linux and its associated toolset (We don't need you to be able to write a complicated awk script from your head, but armed with the internet, you probably could)
Monitoring Tools - Things like Graylog, Riemann interest us at the moment
Some Programming Languages. We are not overly concerned which you know. We would like the idea of learning others to not faze you
Networking. Know your TCP from your UDP, how to use Wireshark
Databases. Be able to find what you are looking for, and analyse data
Deployment Tools and Continuous Integration Tools. Things like Ansible, Jenkins

Operations Engineer Resume Examples & Samples

Evaluate and track application performance, metrics, and availability
Monitor data center hardware, networking, and software platforms
Build and maintain alerting tools and metrics
React to system inefficiencies and resolve issues quickly to ensure system availability and performance
Coordinate engineering, customer support, and external communications

IT Operations Engineer Resume Examples & Samples

Liaise with internal engineers to understand the architecture and deployment needs of existing and upcoming technical deliverables
Be a bridge between internal and external team to communicate your technical needs
Setup, manage and maintain technology services
Participate in service optimization and capacity planning
Setup and maintain monitoring of technical performance and statistics of existing services
Communicate and coordinate with product managers, developers and system team
Perform regular and ad-hoc server-side deployments and releases
Troubleshoot any technical issues encountered in the daily operation
Analyze and enhance the network and system security
Manage the system hardware inventories
Perform routine operation documentation

Operations Engineer Resume Examples & Samples

Provides day-to-day technical trouble-shooting for the department
Maintain, develop and update all control documents such as SOP’s, visual inspection, etc
Maintain and manage routing effectiveness metric, BOMS, routings, scrap, yield, and other aspects of product configuration
Ensure asset utilization metrics such as cycle time, downtime, and throughput are visible on the shop floor and deviations to standard are being actioned
Demonstrate problem solving ability to independently or collaboratively solve a complex problem
Demonstrate resiliency in completing projects with significant time and resource constraints
Possess ability for developing and tracking metrics/performance indicators
LI-JS1
Bachelor’s degree in Chemical Engineering required
Minimum of 3 years of chemical engineering experience in manufacturing environment. Preferably in process or production engineering role
Experience with identifying and driving improvement opportunities and manage change to implement these improvements
Solid experience with identifying and troubleshooting production problems and take preventative or correction action
Experience with PHAs’, HAZOP reviews and safety audits preferred
Experience with developing and/or improving Standard Operating Procedures (SOP) and Bill of Materials (BOM)
Previous experience with Manufacturing Excellence and Zero Defect
Experience with Lean initiatives such as Kaizen and/or 5S
Proficient with SAP
Must be willing to be on call

Operations Engineer Resume Examples & Samples

Work with Operations Team in defined area of ownership to deliver required performance in Safety, Quality and Production
Accountable for technical ownership of the currently defined processes in support of unit meeting or exceeding goals for SHE, cost, quality and customer satisfaction
Supports advancement initiatives in the areas of Safety, Zero Defect, and Operations Improvement through utilization of a continuous improvement culture
Lead execution of incremental process improvements (capacity, yield, cost, Lean, etc.) through the use of Area Improvement Teams (AIT)
Lead development and execution of incremental capital improvements
Support investigation and resolution of safety incidents (PSI’s & CRIs) and quality complaints (SCARs)
Must have ability to lead and motivate teams
B.S. Degree in Chemical Engineering

IT Operations Engineer Resume Examples & Samples

2+ years of experience with performing IT operations or security administration
Experience with the administration and operation of best-of-breed IT management or Cyber tools, including Tivoli, Nessus, McAfee, and ArcSight
Ability to obtain a security clearance
BA or BS degree in IT, CS, or System Engineering
Security Certification in one or more of the following: Security+, Certified Ethical Hacker (CEH), Certified Information Systems Security Professional (CISSP), or Certified Information Security Manager (CISM)

Operations Engineer Resume Examples & Samples

2+ years of experience with application development or production operations troubleshooting
Experience with scripting languages and automation techniques
Ability to manage and prioritize numerous time-critical tasks simultaneously
Possession of excellent analytical and problem solving skills

Cybersecurity Operations Engineer Resume Examples & Samples

Experience with systems administration, scripting, or Web development
Experience with software development life cycles, programming concepts, and code related vulnerabilities
Knowledge of automated vulnerability assessment tools, including Retina, Nessus, and Metasploit
Knowledge of security implementations, including intrusion detection systems, firewalls, process monitoring, and operating system policies
Scheduled to obtain a BS degree by August 2017

Technical Operations Engineer Resume Examples & Samples

Bachelor’s Degree. M.A, or M.S. preferred in relevant discipline
Minimum of 4 years’ experience with an IC organization in technical operations, installation of both Windows and Linux, Creating and maintaining VMs, Installing and integrating COTS that further the customer’s Architecture
Demonstrated experience applying critical thinking skills to solve complex IT issues
Demonstrated computer proficiency, including operate a wide variety of software, including the analysis of website functionality
Provides guidance and work leadership to less-experienced staff members
Experience communicating technical best practices/recommendations and educating colleagues on the same required
Successful candidate will have excellent interpersonal skills and the ability to interface with personnel at all levels of government, commercial and other industry
Must possess excellent writing, communication, administrative and organizational skills
Prior experience in migrating systems from legacy to new advanced architecture
Demonstrated experience in transitioning Legacy systems to the AWS cloud technology
Experience with implementing Data quality using state of the art ETL tools
Experience with structured, unstructured and Geospatial data types

Operations Engineer Resume Examples & Samples

Manufacturing or production experience
Use of shop floor manager, ECM, PDM, exposure to production control processes
Ability to work with a diverse level of personnel skills and different job functions in the manufacturing process

Operations Engineer Resume Examples & Samples

Possess an understanding of production operations, and particularly offsite domestic and international production programs
Knowledge of manufacturing and planning processes, specifications, inspection criteria, various system interfaces, tool control, and a production environment
Technical aptitude of airframe structure/systems, component, and assembly processes
Familiarity with procurement, quality and engineering processes
Understanding of the Acquisition and Supply Chain Lifecycles
Familiarity with export control regulations
Experience in preparing and providing management briefs
Demonstrated ability to engage effectively with all levels of management
Effective facilitation and communication experience

Operations Engineer Resume Examples & Samples

Times Studies
Facility and Work Station Layouts
Standard Hours Analysis
Manpower / Equipment Analysis

Operations Engineer Resume Examples & Samples

Minimum 2 years aircraft maintenance experience
Experience in the application of and knowledge of the purpose of FOD prevention programs
Computer skills with experience in the use of Microsoft Office Suite Applications
Knowledge of tool control process and procedure

Operations Engineer Resume Examples & Samples

High proficiency in required technical and economic software packages (GAP/MBAL/PROSPER, PEEP) or industry equivalent software programs/packages
Broad familiarity with field operations and well-site supervision
International experience dealing with host country technical authorities

Operations Engineer Resume Examples & Samples

Ensure proper and continuous operation of the manufacturing equipment and systems
Maintain and troubleshoot vacuum systems, thermal spray equipment, motors, valves, mechanical switches, PLC systems, and software as necessary
Investigate Quality issues for root cause and recommend/implement document corrective actions
Make proposals/recommendations with regards to Capital equipment purchases, cost reduction opportunities (insourcing/outsourcing), and Supplier/Vendor selection

Operations Engineer Resume Examples & Samples

Manage Divisional change control activities for procedural documentation, ECNs and ECOs through integrated computer systems
Ensure overall compliance to data integrity as well as document and change control requirements
Track, monitor and prepare divisional systems metrics for management review
Interact with personnel in US and international plants within all disciplines
Support activities for process improvement

Operations Engineer Resume Examples & Samples

Perform preventative maintenance work on mechanical, electrical, plumbing and HVAC related equipment
Troubleshoot operations failures and re-establish building services under minimal supervision
Supervise maintenance work as needed

Operations Engineer Resume Examples & Samples

Perform general maintenance and repairs on all mechanical, electrical, plumbing and HVAC systems including, but not limited to pumps, chillers, boilers, air compressors and air handling units
Make adjustments and changes to HVAC and related equipment in order to maintain established operating criteria within the guidelines set forth by the Supervisor
Perform general repairs, maintenance and replacement of building components including, but not limited to: building fixtures and appliances, plumbing, electrical and A/C controls
Maintain operation logs and files, where appropriate, to include, but not limited to: central plant operations, chemical consumption logs and other equipment or operation inspection logs specific to the property
Apply well developed knowledge and skills in HVAC distribution and controls in order to make adjustments and/or corrective actions to resolve work orders

Operations Engineer Resume Examples & Samples

Excellent working knowledge of Redhat/Centos Linux both as an administrator and user/developer
Good scripting skills and knowledge of Linux/Unix utilities
Good understanding of VMware, large scale SANs, and IP/TCP networking
Large scale Configuration management and automation - experience in a devops environment an advantage
Responsible for the architecture, installation, performance, support and security of a large estate of Virtual Linux servers. There are also a number of legacy Solaris Servers
Troubleshoot performance, functional and availability problems. Works closely with infrastructure, middleware admins, dba, developers and business analysts to ensure the success and agility of ICON’s services
Pursues continuous improvement and automation at all times, to provide the highest possible standards around our data delivery, system quality, and availability
Experience working in 24/7 fast-paced environments. Comfortable working in a number of roles at the same time - as a production admin , supporting and troubleshooting a diverse range of technologies; and in a devops role working with project and innovation teams
Desire to automate at every opportunity. Experience using scripting languages and devops tools to automate the provisioning of environments, release management, and monitoring
Strong troubleshooting skills across the tech-stack
Good knowledge of enterprise applications, architectures and devops practices
Knowledge of virtual infrastructure in the context of running Linux systems

Operations Engineer Resume Examples & Samples

Assist with improving and achieving production conformance to schedule by monitoring daily production downtime/operations efficiency by troubleshooting process and equipment operability issues, identify root causes and implement solutions
Provide technical support and guidance to operators, maintenance, and chemists to support the production requirements
Ensure the equipment and operational processes are fit for purpose to reliably supply a variety of products
Monitor all aspects of production to identify improvement opportunities and make recommendations to support continuous improvement with safety performance, regulatory compliance, quality, efficiency, throughput, equipment reliability, waste reduction and operating cost
Provide support and guidance for operations during nights, week-ends and holidays
Provide process engineering support for capital and expense projects with the scope development, material and energy balances, PFDs, P&IDs, PILs and equipment sizing/fit for purpose
Participate in/lead AIM's (RCA) investigations, management of change, PSSR's, and participate in PHA's
Participate in PSM/RMP and BASF EHS auditing process
BS degree in an Engineering discipline. Chemical Engineering preferred
2+ years experience in a manufacturing environment
Results oriented, strong implementation skills required
Experience with automation/computer systems a plus
Excellent communication skills, both written and verbal required
A high level of influencing skills to achieve results without direct supervision required
Must be able to work in a diverse team environment, working closely with mechanics, operators, engineers, and management to solve problems and address systemic issues related to equipment reliability
Sound technical knowledge of instrumentation, electrical, and mechanical equipment preferred
Excellent computer skills including proficiency in Microsoft Office required

Operations Engineer Resume Examples & Samples

Execution of schedule and cost
Employee hiring and training
Time and attendance tracking
Area layout and flow management
Capital identification and control of overhead expenses
Ensuring the enforcement of company policies and procedures 　
Must have a Secret clearance
Minimum of 2 years of related work experience in production / manufacturing / operations or similar environments
Experience with Lean manufacturing and Six Sigma or other similar process improvement methodologies
Experience utilizing business systems and tools that aid in managing labor, processes, and budgets
Experience working with Microsoft Office Tools (Excel, PowerPoint, Project, and Access)
BS/BA degree in Engineering

Operations Engineer Resume Examples & Samples

Accept Level I customer calls within specified timeframes and enter case information into tracking database; Act as the first point of contact for Customer incidents reported by telephone, email and remote monitoring tools ensuring all processes and agreed upon standards are followed
Consistently meet/exceed customer account needs; identify opportunities to enhance delivery of company service and support goals
Develop subject matter expertise of assigned client/partners product lines, equipment APRs, SOPs, Bugs and applicable fixes
Keep current on new releases, updates and changes to Customer Run Book content. Continually pursue on-going training and development opportunities to advance skill sets and, in turn, ability to effectively deliver to Customers
Maintain clear understanding of the interdependencies that problem, change and configuration managements processes have on good incident management practices
Previous technical support (success in Level One customer-facing roles) and experience in IT infrastructure with focus upon Storage, Backup, or Infrastructure
Command of Client/Server Technologies
Strong PC hardware/software knowledge with previous work experience in Windows-based environments
Strong understanding of hardware and software compatibility ( i.e., rev. levels, firmware, versions and FCNs, etc.), installation, and configuration
Strong Working knowledge of CommVault Simpana applications
System administration and performance analysis experience
Excellent diagnostic and troubleshooting skills
Excellent telephone etiquette, including strong verbal communication and listening skills
Technical acumen; ability to learn new technologies quickly and then leverage gained knowledge

Operations Engineer Resume Examples & Samples

Write code in Ruby, Python, and configuration management to automate repetitive tasks
Believe that data trumps all mere opinions
Have a belief in Agile methodologies to enable high team velocity
6 to 12 years industry experience
Significant experience with cloudbased deployment and ephemeral hardware
Comfortable with a variety of *NIX platforms
Strong intrapersonal skills with the ability to work well with other team members, customers
Ability to work independently / deliver without supervision
Experience managing large AWS infrastructures
Perks

100

Operations Engineer Resume Examples & Samples

Serve as an operational engineer for AFRC projects; develop and implement flight vehicle integration procedures across all required disciplines and organizations inside and outside of NASA
Develop procedures for assembly, installation and integration of scientific instruments in support of the Science Mission Directorate and of Earth science research requiring high-altitude, long-distance airborne capability
Develop and/or modify existing procedures for the proper installation and integration of experiments supporting environmental science research, conducting flight demonstrations for expanded markets, missions and airborne capabilities that are compatible with NASA’s wide-ranging Earth-observation activities which are critical to developing responses to environmental change here and around the world
Create project schedules to track progress on projects and to ensure that deadlines are met
Conceive, set up and conduct tests or studies of complete systems, components, or concepts under research test conditions to investigate proposals for improving performance or other factors; or to obtain data for development, standardization and quality control with some supervisory direction and review
Analyze indicated and calculated results in relation to requirements, specifications or test objectives
Generate test procedures to ensure that all system requirements are met
Document and elicit user requirements, perform requirements decomposition and allocation to fully document operational and functional needs for systems in specific technical areas
Supporting the CAS project, the selected candidate must be able to apply engineering principles and systems engineering processes
Support teams in a dynamic and multi-task work environment by prioritizing work and coordinating task/project schedules
Review project instructions to ascertain requirements, specifications, procedures, objectives, equipment, nature of technical problem and possible solutions
Previous experience depicting strong communication skills and the ability to work in a team environment
Previous NASA engineering work is desired
Previous flight test and control room experience is desired

101

Operations Engineer Resume Examples & Samples

BS in Computer programming or equivalent
Knowledge of Oracle and SQL database software
Must be able to obtain a security clearance
Experience with computer programming
SPC Control

102

Product Operations Engineer Resume Examples & Samples

Represents Worldwide Operations from a product perspective
Creates factory strategies and plans for Worldwide Operations based on product plans and roadmaps
Ensures Operations achieves Ready to Ship Release and transactions into production/sustaining
Utilizes Program Review Process (PrP)/Phase Gate Process to transition products from definition through to the sustaining phase
Drives action plans and strategies to reduce overall manufacturing transformation cost
Drives quality improvements by risk assessment/mitigation eliminating sources of defects in the design, supplier, new product introduction and manufacturing processes
Drives continuous improvement in PrP process, product manufacturability and flexibility, and operations cycle time and quality
Undergraduate degree and 4-6 years relevant experience or Graduate degree and 2-4 years relevant experience

103

Product Operations Engineer Resume Examples & Samples

Responsible for timely introduction of new products to Dell global fulfillment facilities at the desired quality level and meet the ramp plan
Interacts with Global team from Operations, Procurement, marketing, and other Engineering supporting groups to ensure flawless product introduction and Engineering change management
Ensure accurate Bill of Materials structure for all products to meet regional requirements
Provide operation support and recommendation to ensure smooth End to End Order fulfillment flow
Managing department process and able to represent department in providing solutions that are consistent with functional/customer objectives
Define & lead process improvement initiative across multiple regions , working with global peers to align and implement/standardized best practices
Subject Matter Expert ( SME) to extended team from NPI perspective and able to coach/influence others effectively to achieve departmental objectives
Strong project management and organizational skills, with ability to communicate effectively at all levels within the organization
Possess ability to facilitate sessions and reach consensus among a diverse, cross-functional team, and communicate effectively to a diverse audience
Obtains and analyzes data to complete business case or cost/benefit analysis, compare options and make recommendations
Uses judgment to balance and make tradeoffs on multiple priorities and makes recommendations to management around priority setting/planning
Create project plans, determine milestones, and drive projects to meet agreed upon milestone dates
Dynamic, motivated and versatile to advance change environment. Able to work under time constraint
Involved in making complex decisions and handle multiple strategic projects while working day-to-day tasks
Lead effective business cases/presentations to senior management on recommended changes

104

Operations Engineer Resume Examples & Samples

Patching
User support
Performance issues
Clustering
Java GWT framework applications
Strong JBOSS 6.2.0 “EAP” experience NOT “AS”
Build out new Infrastructure for our web applications running on JBOSS
Application server tuning and optimizations
Monitoring with AppDynamics and Nagios

105

Operations Engineer Resume Examples & Samples

Facilitate issue resolution to Wing/FACO Production Operation technical challenges
Proactively execute daily transfer of known and evolving Prod Ops technology to Co-Producer
Provide SME input into Co-Producer training requirements
Provide technical Ops SME support to TIM's and MRR's with Co-Producer in Fort Worth, at Co-Producer site, and/or remotely
Provide SME support and appropriate Prod Op's data to risk management analysis process
Ensure LM affordability initiatives are integrated with Co-Producer activities when appropriate
Facilitate design change activity with the CO-Producer ensuring CR Schedule release and effectivity dates do not conflict with Prime Production Sched
Enable processes, technologies, tools, etc. used in FW Production to be used with standard application at Co-Producer where appropriate
Facilitate tool configuration changes and their integration into CO-Producer Production Line where appropriate
Experience in a production environment
Experience in F35 Wing Production or F35 Final Assembly and systems Checkout Production
Experience with project planning and execution
Must be a US Citizen. This position is located at a facility that requires special access
Proven communications skills with Customers and stakeholders, both internal and external

106

Operations Engineer Resume Examples & Samples

Support develop of manufacturing build schedules and release plans
Load and maintaining bills of material and planning factors in the Material Requirements Planning (MRP) System
Track and report status of material and assembly progress
Working with Engineering, Quality, Operations, and suppliers to resolve production roadblocks
Act as a liaison between the program and functional operations
Compile material kits in preparation for assembly
Transport material to local suppliers
Support development of proposals and Unit Production Cost models
Support review and evaluation of engineering drawings and change notices
Support the collection and analysis of manufacturing data in an effort to promote continuous improvement
0 to 2 years operations planning & execution experience in the electronics manufacturing industry
Must be independent and able to work with little direction
Excellent people skills to include collaborating in a multi-disciplinary, diverse, and dynamic team environment
Outstanding work ethic and commitment to organizational success
Proficient with Microsoft Office products
Excellent communication skills (written, verbal, & presentation)
Experience or education in an electronics manufacturing environment
Experience or education with a MRP system

107

Operations Engineer Resume Examples & Samples

Lead the Deployment, Launch, and Continues Improvement of New Technologies & Process Automation developed within Amazon’s World Wide Engineering Team
Support the development of New Process Automation, related to complex material flow/transportation and human/machine efficiency problems throughout the global Amazon supply chain
Support the design and innovation efforts to develop optimal solutions for the fulfillment and transportation network through equipment specification, material flow, process design, site layout, and intellectual property considerations
Collaboration with internal teams and external vendors to generate high quality, cost effective solutions in very short periods of time
Simultaneously manage multiple projects and tasks while effectively influencing, negotiating, and communicating with internal and external business partners, contractors and vendors
Support current production activities when required to ensure high availability of the production systems related to new technologies
Lead continuous improvement processes to improve machine uptime and reduce machine breakdowns related to new technologies
Troubleshoot equipment breakdowns and quality issues related to new technologies
Design, fabricate, implement, and fully document equipment improvements and modifications related to new technologies
Bachelor’s degree in Engineering (any discipline), and working experience in-line with role’s level of responsibility
Experience working with the designs of complex automated material handling equipment, packaging technologies, and systems including robotics and high-speed manufacturing
Experience with process design based on Lean Principles
Proficiency using business/technical software like MS Excel, MS Project, and CAD software
Proficiency with concepts like system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision making
Design-in-Safety experience
Ability to travel significantly to support Amazon’s network locations based primarily within the continental United States, as well as the Seattle Engineering Headquarters. Some international travel may also be required
Travel required up to 50%
Advanced degree in Engineering (any discipline), and at least five years of progressively responsible experience in the specialty
Capital project management skills

108

Operations Engineer Resume Examples & Samples

Requires two or more years experience working in satellite operations
Ability to work under only general direction and to independently determine and develop approach to customer requirements
Ability to communicate effectively with partners and customers to accomplish mission
U.S citizenship is required
Requires an active or current (active within the last 5 years) SSBI security clearance
Experience performing satellite mission support in a near-real-time operations environment
Extensive experience working directly with customers to interpret their requirements
Requires a bachelor’s degree in an engineering subject, or equivalent exempt-level experience, plus a minimum of two years of applicable work experience in related technical fields or ( 10 years related experience without a degree )
Raytheon is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor

109

IT Operations Engineer Resume Examples & Samples

Evaluate, select, and own a wide variety of technologies and tools
Establish and advocate for best practice in technical operations
Write and execute scripts/tasks for application/infrastructure/server monitoring and event management
Set up and maintain technical operations tools including but not limited to BMC TrueSight, BMC Remedy, AppDynamics, Keynote, and CatchPoint
Work with multiple software development teams internationally to address issues and improve quality
Excellent problem solving, analytical, and communication skills
Strong self-motivation, and the ability to work effectively with limited guidance when necessary
Experience with and/or knowledge of Amazon Cloud a plus

110

Operations Engineer Resume Examples & Samples

Demonstrated success in an highly variable environment
2+ years professional experience in a process optimization related field
Triage, analyze and resolve product/program quality issues, and collaborate with internal teams to resolve escalated issues as needed
Be a friendly subject matter expert…

111

Technical Operations Engineer Resume Examples & Samples

Automate processes through programming and scripting in Python
Work to reduce recurring issues, as well as improve efficiency and reliability
Monitor and provide first-rate trading applications and IT Infrastructure support for traders, developers and other firm members
Responsible for all operational needs of the trading groups
Conduct all technology related activities necessary to onboard, off board, or move employees in a consistent and thorough fashion
Build new servers for integration into the datacenter
3-5 years practical experience with maintaining and troubleshooting of third party and proprietary applications
Ability to program in Python is required
Customer service focused
Comfortable working in an intense environment with the ability to multitask
Ability to install and trouble shoot hardware and software
Knowledge of RedHat Linux and Windows (OSX a plus)
SQL scripting skills
Technical certifications are highly regarded
General knowledge of networking

112

Siri Operations Engineer Resume Examples & Samples

Systems administration experience - Linux/Networking/File system
Proficient in troubleshooting wide range of issues across multiple technologies
Comfortable writing scripts and applications in a variety of languages
Configuration management (Puppet/Chef/etc.)
Experienced with monitoring, log aggregation, and visualization tools (nagios, splunk, logstash, graphite, grafana, Kibana)

113

Portal L Operations Engineer Resume Examples & Samples

Portal and Portal Applications
Catalog and Process Orchestration
Ticketing and Knowledge Management
Service Impact Analysis (SIA)
Enterprise Service Bus (ESB)
Configuration and Master Data Management
Discovery
Should be able to do handle day to day Incident and Change management for Portal
SSL Certificate Installation and Removal

114

Operations Engineer Resume Examples & Samples

Provide technical installation, implementation, and support of network-related equipment; coordinate strategic network projects
Conduct studies analyzing user’s requirements, perform cost analysis, and identify alternative designs and solutions to ensure the client’s network needs are met
Submit network connectivity specifications and offer recommendations based on study results
Assist with new client design and implementation projects, including equipment ordering and vendor negotiations, testing, troubleshooting, installation, and implementation of upgrades or configuration
Communicate network status, provide quality documentation, and generate reports requested
Adhere to Company’s standards and procedures
Attend daily/weekly meetings and interact regularly with management, clients, and incumbents to constantly improve network engineering services
Self-motivated and works well independently
Familiar with Network Analysis tools (Wireshark, sniffers, Netflow, etc.)
Effectively manage multiple projects simultaneously
College degree in Information Systems or related field, or equivalent work experience
5-8 years’ experience in Information Technology
Experience in multi-platform distributed environment
Administrative experience on Windows and/or Unix platforms
5 years of enterprise- class WebSphere engineering experience, including configuring, troubleshooting, performance tuning, and deploying applications
Wily experience a plus
Mule/tomcat/JBOSS experience is a plus
Experience working with the project management cycle
Demonstrated ability to develop customized solutions to meet business requirements
Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
Demonstrated ability to prioritize work load and meet project deadlines
Ability to adapt in a dynamic work environment and make independent decisions
Familiarity with health care or PBM industry very helpful
Willingness to work a flexible schedule to accommodate project deadline

115

IT Operations Engineer Resume Examples & Samples

Provide 24x7 support, work 8 hour shifts, in a monthly rotation basis
Monitor, troubleshoot and resolve customer support tickets, or escalate problems, in a timely manner, ensuring service level objectives are met or exceeded, and sound judgment is exercised at all times. Perform end-to-end system test procedures to verify system functional operation after changes and incidents
Support production applications, servers, and networks by responding to incidents, restoring service as quickly as possible, and investigating root causes for outages and maintaining incident logs. Also Provide timely and accurate status of all activities to appropriate team members and management as required
Coordinate with group members ensuring all documentation and procedures are kept current and accurate (Service Requests, logs, internal procedures, configuration documentation, etc.)
Automate system monitoring and maintenance tasks by creating scripts and applications or identifying and evaluating off the shelf tools
Actively participate in, and support ISO 9000 or like certification efforts
The candidate should have a BS degree in an IT related field or equivalent training and minimum of 6 months experience in managing systems in an enterprise, mission critical environment
Experience in supporting Windows, Linux, and Solaris systems
Experience working with system monitoring tools and ability to develop software tools or scripts to automate monitoring and data collection tasks using shell scripting, Perl, VB, SQL, etc
Experience with IP networking and configuring Cisco switches and routers and EMC SAN equipment is a plus
Ability to work in a 24x7 environment on a monthly rotation and flexibility to work off-hours to accommodate scheduled changes
Ability to lift and move servers, monitors, and other equipment up to 35lbs

116

Operations Engineer Resume Examples & Samples

Serve as the primary point of contact for the RSLP program office (AS&D and Air Force) during RSLP factory testing and launch site operations. These operations are performed by various launch vehicle contractors, supported by LSMA AS&D team
Execute assigned mission assurance operations support per performance work statement requirements
Create and maintain schedules of factory and field site operations
Provide weekly (and as required) technical inputs to the LSMA project managers that summarize the technical and schedule status of factory and field site operations for assigned missions
Support program design reviews and meetings as necessary to support the customer and LSMA Project Engineers in order to accomplish mission assurance functions, with particular attention on launch vehicle concepts of operations, test programs, and factory and site operations plans
Support factory and field site activities for assigned missions. Travel is estimated at 25% of the time over the course of each year, but extended travel to launch locations for periods of 1-2 months may be required at times
Interface with AS&D Project Engineers at Kirtland AFB, who manage the execution of all mission-unique Independent Verification and Validation (IV&V) mission assurance activities
Bachelors of Science degree, preferably in an engineering science. Relevant experience and/or certifications may be considered in lieu of a BS degree
5 years or more aerospace experience required
Experience in the design or development of launch systems is desired
Aerospace/launch system factory and field site operations experience is desired
Experience with launch vehicle avionics subsystems and components is highly desired
Must have experience working with the DoD. Experience working with NASA or MDA is a plus
Ability to obtain a Secret Clearance required

117

LRO Spacecraft Operations Engineer Resume Examples & Samples

Monitor real-time activities and transmit daily loads to LRO
Write and maintain daily operations records – daily blogs, activity requests, engineering changes, etc
Perform daily mission planning activities
Perform daily trending and data analysis activities
Perform verification testing using the LRO Spacecraft Simulator for all off-nominal activities prior to use on the spacecraft
ITOS and STOL experience
Experience with data processing, flight dynamics and ground networks
Experience with Ilog rule development

118

Industrial Operations Engineer Resume Examples & Samples

To develop, update and maintain the engineered work standards within the distribution network. This can be accomplished by traditional stopwatch time studies or pre determined time standards
Develop and analyze complex and detailed data and reporting to synthesize information leading to problem resolution and continuous improvement. Supply critical feedback to concerned parties, and formulate plans for operator/process improvement
Develop and Maintain accurate plant layouts and equipment utilization in a dynamic environment
Troubleshoot any issues related to the operational performance of the facility
Work closely with the Director of Distribution and the distribution leadership team on assigned projects. These projects will be process improvement based
The ability to travel to distribution centers in the HBI network
The Industrial Engineer will possess a Master’s Degree in Industrial Engineering or similar related degree
Demonstrated work experience with data mining and data base development is required
Must be proficient with Excel, Access, Word, Power Point and AutoCad
Strong project management skills are required
Candidates should be familiar with Warehouse Management Systems
Experience with WM 2006 is preferred
Exposure to Six Sigma, Lean manufacturing efforts, transportation/logistics and/or fulfillment/distribution centers is preferred

119

Operations Engineer Resume Examples & Samples

2+ years of experience as an Operations or Systems Engineer
Proven track record working with hardware troubleshooting
Solid background with DevOps tools such as Chef, Puppet, or Ansible
Knowledge of cloud providers (AWS, Google Compute)
Knowledge of network protocols, especially TCP/IP, HTTP, SMTP, DNS, SSL, Anycast, BGP, OSPF
BS or MS in Computer Science or related field

120

Operations Engineer Resume Examples & Samples

Requires willingness and availability to work a variety of fluctuating schedules - Monday through Friday day shifts, 12 hours on/12 hours off, rotating four days on/four days off
Must be willing to maintain certification by working a minimum of 2 pro-shifts within every 30 day period
Requires a minimum of two years of directly applicable work experience
Requires two years experience performing satellite mission support in a near real-time operations environment
Requires two years of experience monitoring the activities of satellites
Two years using analytical skills and demonstrating mature technical judgment
Requires experience working directly with customers
Must be able to distinguish the difference between colors on a computer monitor (specifically red, blue, white and green)
Source Throughput Analyst (STA) certification to include all three blocks
Demonstrated ability to perform successfully in an open environment where frequent and direct interaction and collaboration with customers and peers is ordinary
Highly motivated individual with strong work ethic
Requires a bachelor's degree in an engineering subject and 2 years of related experience, or 10 years of equivalent related experience without a degree

121

Technical Operations Engineer Resume Examples & Samples

Identify, troubleshoot and escalate/resolve uncommon hardware and software issues
Prioritize inbound escalations based on severity and customer impact
Ensure SLAs are on track
Produce KPI metrics for Team Queues
Work with senior team members to ensure team visibility to ongoing issues
Work with customers on research projects
Make recommendations on business processes, research approaches, technical tools, and overall team improvement opportunities
Clearly, concisely, and effectively communicate technical concepts, both verbally and in writing, to technical and non-technical audiences
Develop knowledge of PeopleNet systems, language, target market, and user base to guide decisions and work
Lead less experienced team members
Position may require occasional evening or weekend hours, but primary workload involves standard business hours during the work week (8-5)
Bachelor’s Degree or equivalent experience in a technology related field
1-3 years of experience working in software and hardware troubleshooting or development capacity
Experience with scripting
Experience in SQL query creation
Experience with troubleshooting by leveraging server and device logging
Experience developing reports to analyze data trends and proposing meaningful conclusions
Demonstrated success with root cause analysis
Experience in multiple operating systems, such as Windows CE7, Win7, Linux, Android, iOS, AS/400
Experience trouble shooting mobile or wireless Communications
Experience with the SDLC
Experience using and troubleshooting SQL, XML, HTML, Scripting

122

Lifecycle Operations Engineer Resume Examples & Samples

Responsible for security patching of Microsoft Windows systems in the enterprise. Scope includes Operating System and targeted software applications for 40,000 MS Windows servers globally
Improving processes to reduce/eliminate downtime and increase the scope of work
Develops scalable, automated solutions that improves quality of the vulnerability/patching management program
Implement operational tools to implement, monitor, and alert patching results
Ability to quickly troubleshoot Windows operating system functionality to resolution after patching. Implement process and scripts improvements to remediate future issues
Expertise with vulnerability management remediation techniques
Ability to quickly identify and resolve patching errors. Develop and continuously improve the pre and post process scripts to eliminate future errors
Ability to adapt and improvise in time sensitive situations
Partner with Engineering teams on tools selection
Communicates effectively to customers prior, during, and after implementation windows
Experience as windows systems admin
A desire to automate and continuously improve repeatable and manual tasks
Strong automation and scripting skills in Ruby, Python, Perl, PowerShell or similar language
Experience with Agile application development practices
Understanding of Windows clustering solutions
Knowledge of change management, problem resolution and associated tools
Comfortable and effective working in new areas that require experimentation and rapid problem solving
Flexible, continuous learner and knowledge sharer

123

Technology Operations Engineer Resume Examples & Samples

1st line resolution of incidents where applicable, ensuring efficient and timely resolution
Liaise with subject matter experts to build knowledge as well as update TOCC knowledge base to grow the global team
HNC/HND level education or higher in an IT related subject (or equivalent combination of technical certifications and experience)

124

Lead Openstack Operations Engineer Resume Examples & Samples

Exceptional communicator with both technical and nontechnical audiences
Strong interpersonal skills with ability to collaborate effectively in cross-functional teams
Managing client incidents and customer issues until resolution
Researching, selecting and implementing state-of-the-art virtualization, networking and storage solutions
Experience with Agile Methodologies & continuous integration approaches
Experience administering OpenStack (certifications a plus)
Experience administering CentOS/RHEL (certifications a plus)
Experience coding and debugging in Python
Experience with OpenStack HA configurations
Experience with Linux HA configurations
Experience configuring management/automation frameworks
Experience federating OpenStack with public cloud service providers, including AWS and Azure
Bachelor's degree in Computer Science or related technical field and 8 years' experience or MS degree and 6 years' experience
Experience managing complex and high risk projects
Experience building highly effective teams across organizations
Bachelor’s degree in a technical field of study and 10 years of experience, or a Master’s degree and 8 years of experience
Experience leading major projects with Laboratory-level impact
Sought after to lead Laboratory teams that influence operations and strategies

125

Operations Engineer Resume Examples & Samples

Serve as an operational engineer for Armstrong projects to develop and implement flight vehicle integration procedures across all required disciplines and organizations inside and outside of NASA
Develop procedures for assembly, installation and integration of scientific instruments into NASA’s Aircraft
Develop and/or modify existing procedures for the proper installation and integration of experiments supporting space science research
Develop and/or modify existing procedures for the proper installation and integration of experiments supporting environmental science research, conducting flight demonstrations for expanded markets, missions and airborne capabilities that are compatible with NASA’s wide-ranging Earth observation activities which are critical to developing responses to environmental change here and around the world
Conceive, set up and conduct tests or studies of complete systems, components, or concepts under research test conditions to investigate proposals for improving performance or other factors; or to obtain data for development, standardization, and quality control with some supervisory direction and review
Analyze indicated and calculated results in relation to requirements, specifications, or test objectives
Generate and validate test procedures to ensure that all system requirements are met
Report status to Senior Technical Lead and/or Functional Area Lead as required
Supporting the Ikhana project, the selected candidate must be able to apply engineering principles and systems engineering processes
Review project instructions to ascertain requirements, specifications, procedures, objectives, equipment, nature of technical problem, and possible solutions
Familiarity with the NASA AFRC Ikhana project is desired
Familiarity with FAA 14 CFR and respective parts is desired
Familiarity with configuration management is desired
Strong communications and ability to work in a team environment a must
Experience in aircraft modification and development is highly desired
Working level knowledge of CAD is required
Knowledge using ProEngineer CAD is highly desired
Hands-on or direct experience supporting MQ-9 aircraft operations is highly desired

126

Technical Operations Engineer Resume Examples & Samples

Acquiring and exploiting digital images using forensic tools to examine file structures, conduct text searches, study deleted files and unallocated space to extract files of interest
Identifying loose media files and digital media files of interest
Identifying Specific Limiting Criteria (SLC) material
Providing quality control of report documents
Providing and developing required forms and detailed reports for forensics analysis
Maintaining supporting documentation including case information and reports
Providing files of interest, detailed reports, technical information, and digital copies of materials upon customer request
Supporting the management, operation, and maintenance of the servers and database containing multi-media data and products
Candidates must possess knowledge of the IC and open source media exploitation of the Internet, including prominent web and social networking applications
Bachelor’s Degree with 8 to 12 years experience conducting primary and secondary research, retrieval, and integration of all-source data from various sources
Hands‐on experience creating forensic or media exploitation tools on a Windows or Linux platform
Proficiency in database/SQL applications
An understanding and utilization of various audio and video editing software as well as understand the popular media formats WMA, WMV, AVI, MPEG, WAV, MP3, and RM including conversion and various CODECs
Experience in computer forensic investigations using EnCase or similar commercial software on Windows file structures
Capacity to provide analog to digital format conversion to .wav, .mp3, and .wma formats
Capacity to utilize various programs to convert VHS, VHS‐C, Betamax, Beta SP, Beta ¾ and Hi‐8 into DVD, VCD and/or into WMV, MPG (PAL and NTSC) or AVI type files into this digital format in order to upload into the server
Excellent writing skills utilizing MS Office, Excel Spreadsheet and Access database programs as well as a basic knowledge of networking
Basic programming skills and Windows Server Sys Admin experience
An understanding and utilization of .Net framework and redundant server storage environments

127

Operations Engineer Resume Examples & Samples

Prepare and present briefings, update internal tracking metrics, and analyze trending statistics
Applies system engineering processes, methodologies, and tools to the design of system of systems, systems, and new product development
Develop and execute test methodologies for production systems and their associated products
Achieve and maintain certifications in accordance with the contractor’s and customer’s formal training programs
Formal training/previous work experiences in data processing techniques and assessment in relation to Geographical Information Systems (GIS)

128

Operations Engineer Resume Examples & Samples

Monitor multiple chat rooms; providing users with production knowledge and expertise and assisting in translating their needs into available products
Execute test methodologies for production systems and their associated products
Demonstrated capability and success working in a customer environment with a multi-contractor, geographically diverse team

129

Cybersecurity Operations Engineer Resume Examples & Samples

10+ years of experience with system and TCP/IP network
5+ years of experience with administrating UNIX and Linux and managing Security and Encryption technologies
5+ years of experience with managing Intrusion Prevention Systems and Intrusion Detection Systems
Experience with security concepts, servers, systems, and network technologies
Experience with Security Incident and Event Management Systems, including Splunk, Sentinel, or ArcSight
Experience with Virtualization for VMware, Storage Area Network (SAN), and Web Content Filtering or UTM
Knowledge of securing operating systems
DoD 8570.01-M (IAWF) IAT level II Certification
Ability to deliver client-ready written work products

130

Endpoint Operations Engineer Resume Examples & Samples

8-10 years Windows Desktop experience
Active Directory Group Policy experience
PowerShell scripting experience
CISSP is a plus
Understanding of requirements for working in a highly regulated environment
Understanding of endpoint risk and controls

131

Operations Engineer Resume Examples & Samples

Basic Qualifications
Experience with MS Project/MS Access
F-35 program and product knowledge
Demonstrated project management
Lean Principles knowledge
Ability to perform with minimal oversight on projects and deliver results
Familiarity with the F-35 Tool suites
Prior exposure to Fighter aircraft and Low Observable coatings experience a bonus
5th generation aircraft experience a bonus

132

Operations Engineer Resume Examples & Samples

Lead the design, configuration, implementation and maintenance of monitoring infrastructure and tools
Set up alerts and alerting thresholds
Lead research, evaluation and implementation of monitors to applicable technical needs, as well as best practices and standards
Analyze the results of monitoring servers, services, storage, network, etc
Drive monitoring strategies, processes and resource planning with internal teams such as development teams and application support teams
Define, develop, and implement monitoring methodologies to gain improvements in efficiency and scalability
Assist with the tracking and tasks associated to any monitoring management work
Automate and optimize processes
May involve talking to internal customers, vendors, peer teams and management
Help create or edit job documentation and SLA’s for our run books; documents will be reviewed by both technical and semi-technical audiences
When not working on monitoring tasks, assist with general trouble ticket queue
Respond to Operations incidents on rotation
5+ years in an Unix Operations Production Support role or similar role
5+ years of experience in infrastructure and application monitoring
3+ years HP SiteScope experience
Excellent customer service, communication (written and verbal), and interpersonal skills
Experience working in cross-functional, multi-location teams
Ability to be flexible and adapt to any given situation
Ability to work under pressure with a calm demeanor
Willingness to work occasional evenings and weekends in support operational needs
Working Knowledge of VMWare, Citrix
Perl, Bash and windows shell scripting
Hands on knowledge of Java, HTML, XML, MySQL, LAMP programming
Experience with Confluence
BMC Control-M scheduling
Technical background in capacity management

133

Operations Engineer Resume Examples & Samples

Day to day support, maintenance and analysis of MITRE's Windows based servers with a focus on, but not necessarily limited to Skype and SharePoint systems
Project leadership and engineering for new capabilities, lifecycle replacements, automation, patching, systems upgrades, etc
Monitoring, reporting and trend analysis for the Skype and SharePoint environments
First tier support and internal escalation point for support tickets
Support department and team innovation projects
Other tasks and responsibilities as assigned
Previous experience (1+ years) with the day to day operations of an enterprise environment that utilizes Windows SharePoint and Skype technologies
Practical experience managing Microsoft Skype and SharePoint servers including optimization, permissions management, system reporting and analysis, performance testing, etc
Experience with Windows server management principles and processes
Basic scripting knowledge (PowerShell preferred, but any language is a plus)
Strong analytical, communication and documentation skills and a proven ability to coordinate activities across multiple teams spanning the organization
Basic understanding of Virtual Server principles/technologies (VMWare and/or Hyper-V)
An outgoing and energetic personality with a desire to learn new technologies
Experience with the documentation, upkeep and execution of technical processes
Solid working knowledge of the Microsoft Office desktop suite including Word, Excel, PowerPoint, Outlook
Basic familiarity with Networking, virtualization and storage terminology and usage
Basic familiarity with project management principles and tools
Any experience with Red Hat Linux OS is a plus

134

Business Operations Engineer Resume Examples & Samples

To assess & build a common set of tools that are needed across a number of operational teams
Become an expert in our products, our internal operational tools and the needs of internal stakeholders by providing effective technical consultation
Solve challenging technical, operational and escalation issues through our tooling, delivering the highest level of stakeholder satisfaction
Help scale tooling solutions that are flexible and easily customizable when new products are shipped
Engage with the operations and product engineering teams to build, drive and improve our tools and processes
Provide product insights / data reporting from data captured work with cross-functional partners to take appropriate action
Deliver data-driven, impactful results
Build understanding about the wide variety of operational tools across the company at a deep engineering level
At least 1 year of experience in software development
Programming abilities in one or more of the following languages: Java, PHP, JavaScript
Experience working in an operational or support role

135

Operations Engineer Resume Examples & Samples

Take ownership in processes and systems to ensure continuous improvement and alignment with other areas and functions within the department
Collaborate and work closely with Supply Chain, Operations, and Maintenance to drive a sustainable lean culture
Provide process engineering support for capital and expense projects with the scope development, material and energy balances, PFDs, P&IDs, PILs, and equipment sizing/fit for purpose
Troubleshoot process and equipment operability issues, identify root causes and implement solutions
Support the process chemists and technical department with the identification & implementation of plant improvements (incl. sequence development, new product introductions, waste minimization, energy consumption, cycle-time, and asset effectiveness improvements)
Provide technical support and guidance to operators, maintenance, and chemist to support the production requirements
Provide support and troubleshooting guidance for operations during nights, weekends, and holidays
Participate in / lead AIM's (RCA) investigations, management of change, PSSRs, and participate in PHAs
Participate in PSM/RMP and BASF EHS auditing

136

Operations Engineer Resume Examples & Samples

Architect Commvault software solutions to address customer needs. Suggest these solutions to the customer proactively in order to continuously expand and improve customer deployment of Commvault
Develop requirements and design for Commvault software modifications and enhancements. Actively work with developers to implement and test these enhancements
Contribute to the development of Commvault software best practices, reporting, and monitoring tools
Strong understanding of hardware and software compatibility (i.e., rev. levels, firmware, versions and FCNs, etc.), installation, and configuration
Strong Working knowledge of Commvault applications

137

Operations Engineer Resume Examples & Samples

2+ Years of experience using Microsoft Office Suite, VBA Programming, MS Access
Knowledge of SAP ERP System – Business Objects and SQL
2+ Years of Manufacturing / Production Operations (Shop Floor) experience
Knowledge of Lean Manufacturing and Root Cause Analysis Tools/Techniques
Demonstrated ability to Work independently, Perform Data Analysis, and Provide Data Driven Recommendations
Demonstrated ability to Monitor / Escalate Issues
Knowledge of Manufacturing Scheduling Tools/Techniques
Knowledge of Quality Assurance Principles
4+ Years of Experience Using Microsoft Office Suite, VBA Programming, MS Access
2+ Years of Operations / Industrial Engineering Experience
2+ Years Experience in Root Cause Analysis
Lean Six Sigma Green Belt Certified
2+ Years Experience with SAP – Business Objects and SQL
Familiarity with LM Aero Manufacturing Systems (SFM/EWI, QADS)
Bachelor’s Degree from an Accredited College in a Related Discipline

138

Operations Engineer Resume Examples & Samples

Aircraft Maintenance / Flight Line Operations or Aircraft Manufacturing experience
Experience working in Aircraft Manufacturing Assembly, Mate thru Delivery process experience; Aircraft maintenance and/or Flight Line Quality experience
Comfortable presenting controversial material in a group setting
Thorough understanding of LM Quality Management System (AS9100) compliance requirements
Strong communication skills and experience working directly with various government agencies: DCMA Quality, GFR, or GGR
Experience in GOV audit activities such as: AOI/AMMT, GFR Survey, IG Inspections, BSI and ESH
Green Belt/Black Belt Certified, process compliance metrics, Root Cause Analysis and Corrective Action Plan execution, validation, closure, and CAP sustainment
Evaluating processes/procedures
Working in manufacturing related disciplines: Supply Chain, Quality, Support Equipment, Tool Crib, HazMat, Aerospace Ground Equipment, and Back Shops (Egress, Engine, NDI, Battery, Life Support, Tire and Wheel, Fuel and Laboratories)
Experience with surveillance programs, audit experience, and corrective action validation
Ability to communicate between various departments and ability to provide executive level data delivery on a recurring and dynamic pace
Experience with SIA/Kazan events and developing process compliance performance metrics
Experience with Root Cause Analysis and Corrective Action Plan development, execution, validation and closure; problem solving skills
Exposure to DMAIC Process / Quality Improvement Tools

139

NOC Operations Engineer Resume Examples & Samples

Minimum of 3 years voice engineering work experience or similar position/role required
Minimum 3 years of related Voice Network operations experience required
Minimum 3 years first-hand knowledge of SIP, H.323, TCP/IP protocols preferred
Minimum 3 years first-hand knowledge of ACME SBC (configurations, HMR's etc.) preferred
Minimum 3 years first-hand knowledge of Sonus (GSX, PSX, SGX etc.) preferred
Minimum 3 years PBX and Circuit based telephone network experience preferred
Minimum 3 years T1/DS0/DS3 provisioning/test and turn-up and years of circuit switch/PSTN network experience preferred
CCNA certification required / CCNP preferred

140

Operations Engineer Resume Examples & Samples

Provide direct support to frontline teams focusing on VMware environment administration
Monitor, manage, and optimize the virtual environments without imposing on SLAs for all distributed teams
Troubleshoot application, server, and storage level problems for all managed systems
Monitor and troubleshoot storage infrastructure, focusing on NetApp clustering technology with an understanding of NFS, CIFS, and DFS
Proactively identify opportunities in infrastructure workflows to improve productivity
Design, develop, and maintain scripts and other automation tools
Setup, configure, and manage monitoring software focusing on Zabbix with an understanding of PowerShell, WMI, and SNMP
Review log files and other server monitoring data to diagnose incidents and performance degradation
Maintain documentation of systems configurations and processes within Confluence, SharePoint, and other Wiki reference pages
BS in Computer Science preferred or 3+ years in systems and/or storage administration
Windows and/or Linux administration (MCSE or RHCE an asset)
3+ years relevant production environment experience with virtualization (VMware, automation management, upgrades, and templates)
3+ years relevant experience with monitoring tools - management and custom plugins (Zabbix, Splunk)
Scripting (Windows PowerShell, Bash, Ruby, Python, Perl, C#)
Problem, incident and change management (ITIL certification an asset)
Excellent verbal and written communication skills
The ability to work effectively with remote team members across multiple time zones
The ability to work in a dynamic and collaborative team environment
Dependable and committed to projects and tasks
Excellent decision making capabilities
The ability to learn quickly and apply new concepts, principles and solutions
Self-starter with strong aptitude towards rigorous testing and validation of work

141

IT Operations Engineer Resume Examples & Samples

Work in a 8h shift· Be in a 24x7 on-call (role sequentially assumed by all the team members )
Operation of the Staging, Production and DRP platforms following ITIL principles
Proactively monitor key Configuration Items to determine availability and optimal performance
Maintain an open communication with other technical teams such as R&D and Engineering
Open and maintain lines of communication with other departments during incidents
Maintain a program of continual service improvement
Review and test key performance metrics and service levels and report accordingly
Track numerous concurrent IT Operations projects
Ensure monitoring & operational standards are defined and implemented consistently
Perform applications deployment and infrastructure changes in Production and non-production environments
Participate in the development and implementation of system-based environment/configurations to support the evolving business needs
Maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems
Senior IT professional with over 5 years working experience
Proficient in the techniques that go into producing designs of complex IT systems, including requirements discovery and analysis, formulation of solution context, identification of solution alternatives and their assessment, technology selection and design configuration
Possess an extensive technical breadth through experience in the IT industry. This breadth should be in areas of application development and deployment, and in the areas of creation and maintenance of the infrastructure to support the complex application environment
ITIL v3 foundations
Skills / Competencies (Including languages) : (MUST HAVE)
OS: Windows 2003 - 2008 - 2012 server, GNU Linux (SUSE linux Enterprise Server 11)
Database management system: Oracle, Microsoft SQL Server, MongoDB
In-Memory database: Redis
Messaging: RabbitMQ
Knowledge in AWS
Knowledge in network (TCP/IP)
Protocols: HTTP/HTTPS, FTP/SFTP
Knowledge on SQL syntax

142

Signal Operations Engineer Resume Examples & Samples

Investigation of inquiries generated by the public at large or internal processes
Resolution of malfunctions or application of system changes in electronic traffic control equipment, local intersections or central hosts, and associated communications systems
Lead or assist in traffic signal system design efforts
Lead or assist in communication system design efforts
Operation and maintenance of signal timing plans
Working knowledge of the Manual of Uniform Traffic Devices (MUTCD)
Experience with electronic traffic control devices, NEMA and CalTrans spec hardware
Working knowledge of basic electrical wiring and principles, both AC and DC
Traffic control systems experience, an example, the ability to configure, program, install and maintain electronic traffic control systems
Ability to recognize and isolate problems by specific nature, an example, differentiate a vehicle detection failure that is causing a short timing issue versus local timing plan settings
Working knowledge of the principles of Traffic Responsive and Adaptive signal operation
Experience with data/telecommunications used in the Traffic Engineering industry, such as copper, fiber and wireless networks, serial and Ethernet
Working knowledge of traffic signs and markings
Demonstrated proficient skills in personal computer operation, specifically, office oriented applications, drafting applications and custom applications related to the management of traffic control systems
Familiar with a variety of field construction concepts, practices and procedures
Ability to rely on extensive experience and judgment to plan and accomplish goals
Proven experience delivering multiple projects with various funding sources (local, state, and federal) on time and within budget
Commitment to high standard of safety and willingness to comply with all safety laws and all safety policies, as well as reporting on safety violations and potential safety violations to appropriate supervisory or management personnel

143

Operations Engineer Resume Examples & Samples

Research and define appropriate metrics for tracking performance and carefully tune the virtualization platform
Troubleshoot complex datacenter and network performance and availability issues in real-time
Brainstorm, implement, and document better ways to streamline our processes in response to service incidents
Manage the rollout and activation of platform modifications and enhancements
Write scripts to monitor and automate centralized and distributed processes
Coordinate diagnosis and resolution of issues with other engineering and operations teams
6 years of relevant experience and a Bachelor’s degree in computer science/engineering or its equivalent or
4 years of relevant experience and a Master’s degree in computer science/engineering or
4+ years experience in Perl or Python on Linux/UNIX
2+ years app development including SQL/database maintenance
LXC/LXD based container frameworks
Container support systems such as Docker, Mesos, Kubernetes

144

System Operations Engineer Resume Examples & Samples

Work with Engineering, Service Performance, Customer Care, etc. to ensure identify and resolve issues
Maintain and promote operational best practices, within the team and to non-sysops teams
Serve as an escalation point for the NOCC in identification, troubleshooting, and resolution of issues
5 years of relevant experience and a Bachelor’s degree in computer science/engineering or its equivalent or
3 years of relevant experience and a Master’s degree in computer science/engineering or
3+ years of experience in at least one of the following: perl, python, SQL, shell
3+ years of experience working in a Linux/Unix environment
1+ year of experience in IaaS adoption or private cloud
1+ year of experience working with modern Internet protocols
Experience in working on massively distributed networks
Prior operations experience in public-facing infrastructures
Strong understanding of Operating System concepts (such paging, devices, drivers, file systems, etc.)
Experience in IaaS adoption in a non-virtualized legacy environment
Data center utilization monitoring and COGs modeling
Designing, implementing and deploying continuous build/deployment frameworks

145

Professional Databases & File Servers Operations Engineer With German Resume Examples & Samples

Installing and configuring software, systems and environments
Incident management related to software base (Level 2/3)
Incident management related to Infrastructure (Level 2/3)
Problem management for software base and infrastructure
Provides technological services within the scope of his/her responsibility
Define and implement monitoring rules, standard and ad-hoc
Apply Atos standards for IT systems engineering (monitoring, backup, etc.)
Infrastructure management within his/her scope of responsibility
Software base initial installation and upgrades in servers (application servers, database servers, operating systems, webservers, directory servers, commercial packages, etc.)
Executes migration plans according to the definitions provided by the architecture team
Interface with the customer in problem solving and consulting
IT Support policies definitions
Creates reports for the projects
Applies estimation technics and metrics, within his/her scope of responsibility

146

IT Operations Engineer Resume Examples & Samples

Windows Server 2012, vCenter, RedHat v.6 or newer, Cisco UCS, and Storage
Powershell scripting and automation in a virtual server environment as well as prior coding experience using API languages such as JSON, REST, etc
Azure and AWS
Prior infrastructure experience

147

Operations Engineer Resume Examples & Samples

Experience utilizing all aspects of the Microsoft Office Suite (Word, Excel, and PowerPoint) in order to create and maintain MS Excel spreadsheets, performance metrics, data analysis and recurring presentations
Experience in the development and implementation of efficient and effective processes
Experience providing solutions to a variety of technical problems of moderate scope and complexity
Experience in Manufacturing operations and production processes
Experience with iCAR and CAR Corrective Action Plans (CAP)
Manufacturing Engineering Experience – Shop Floor applications
Quality Engineering Experience
Comfortable presenting material in group settings
Green Belt, Six Sigma or Lean training
Cause Mapping and, or PDCA / A3 Problem Solving Training

148

NOC Operations Engineer Resume Examples & Samples

Monitor the production infrastructure for stability and performance in order to maintain 24x7x365 operations
Ability to quickly learn and apply new technologies within a dynamic and extremely fast-paced environment
Ability to effectively communicate via phone and in writing
Participate in the transfer of information from one shift to the next
Working knowledge of Linux OS internals (file systems, storage, process lifecycle, etc)
Working knowledge of basic Linux command line system health diagnostic tools
Working knowledge of LAMP architecture and services
Working knowledge of a TCP/IP network environment
Working knowledge of HTTP, DNS, NFS, RAID, and DHCP is preferred
Certifications such as CCNA and RHCSA or equivalent are preferred

149

Technical Operations Engineer Resume Examples & Samples

Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed, is in accordance with established practices, procedures & local legislation
Establish performance benchmarks, conduct analyses & prepare reports on all aspects of the critical facility infrastructure operations & maintenance
Generate Change Management requests & Incident Management tickets for events that DCEO are responsible to manage
Work with DC managers (IT) and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency
Responsible for the installation of the racks and the provision of power/cooling within it's constraints
Review the management of both routine maintenance and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc
Management of the Facility assets and the provision of infrastructure & inventory asset management
Attend and participate in regular Construction & Operational Meetings as required
Familiar with Work Order compliance to ensure all contractual SLA’s are achieved
Interface with Infra Ops management for day to day operational requirements
Assist in the the resolution of any infrastructure engineering or services issue
4+ years of relevant work experience in maintaining a DC or Critical space facility
Strong Facilities Management skills
Familiar with the concepts and interaction of Service Management systems (Problem & Change)
Experience with the development of MOPs & SWMS for planned works
Physical Security protocol awareness
Computer literate, confident with Office Suite
Degree or Technical (Military/ Trade School) Degree and relevant experience
6+ years of Data Center Engineering/Operations Experience
4+ years of Data Center Management Experience

150

ATS Operations Engineer Resume Examples & Samples

An excellent understanding of the electrical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units & PDU units
Has a strong aptitude to solve problems at their root, stepping back to understand the broader context
Ability to maintain SLAs through the implementation of proactive detection, event correlation and reporting
Shows good judgment and instincts in decision-making
Ability to prioritize in complex, fast-paced environment
Proactively and continually improve your level of knowledge about Amazon business and relevant technologies
Able to lift at least 50 lbs
Able to work around computer equipment without disturbing service availability
Warehousing, stocking/inventory & capacity planning capabilities
Able to lead work groups on large-scale projects
Ability to mange multiple vendors at once
Ability to develop & provide training to Facility Managers and staff in supporting ATS activities
Min. 2 years experience in HVAC or Electrical working in a commercial building environment
Proficient working with: Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint & Team collaborative software Confluence

151

Operations Engineer Resume Examples & Samples

Full application support in the Information Technology department. This entails maintaining and troubleshooting multiple applications running on both Windows and Red hat Operating Systems, on both physical and virtual servers
Facilitate the migration of both hosted, and on premise applications from development to production. Once in production support, you will have responsibility for multiple applications, including troubleshooting, monitoring, installing patches, scripting, level II support and report generation
Strong use of technical knowledge
Ability to work with others to solve technical issues in a timely fashion
Basic knowledge of specialized technologies such as; Active Directory, Citrix, file/print, Application Architecture, System/Network Security, Web Servers, Database, UNIX/Windows file permissioning and Application Load Balancing
3+ years previous system administration experience on multiple operating systems (Windows, Red Hat, VMware)
3+ years experience administrating Java applications with JBoss, Tomcat, JMS, Active Directory, Apache, Citrix, PHP, HTML, .NET, IIS, SCCM, Casper, MDT
Must possess excellent analytical skills and be proactive
Strong programming/debugging skills (Shell, Perl, SQL, VBA, Powershell, RegEx)

152

Devlopment Operations Engineer Resume Examples & Samples

Maintain and develop DevOps tools to automate manual work
Develop and maintain methodologies to assist in deploying Infoblox’s cloud-based architecture
Building resilient and self-scaling systems so that you can sleep through the night even in case of instance failure
Participating in 24x7 on-call production support rotation
MS or PhD in CS, CE or EE
Experience with Amazon Web Services (EC2, VPC, ELB, S3, CloudFormation, etc)
Experience with configuration management (Chef, Puppet, Ansible, and/or Salt)
Experience with Linux Containers and/or Docker
Has experience with Jenkins and Git

153

Operations Engineer Principle Resume Examples & Samples

Understanding of aerospace counterfeit legislation and pending DoD regulations for prevention methods
Active and current membership in Industry Associations focused on Counterfeit Prevention; I.e.; Aerospace Industries Association (AIA), International Aerospace Quality Group (IAQG), Center for Advanced Life Cycle Engineering (CALCE), Council of Defense and Space Industry Associations (CODSIA), Acquisition Reform Working Group (ARWG), etc
Background in Electrical or Components Engineering
Understanding of the test and inspection methodologies used in part authentication

154

Operations Engineer Stf Resume Examples & Samples

Demonstrated Presentation Skills
Proven Project Management Skills
SAP System Capabilities
Proficient with Microsoft Office Applications – Outlook, Word, Power Point, Excel and Project
Bachelor’s degree in business, supply chain or business area required

155

Operations Engineer Resume Examples & Samples

Responsible for properly managing all production infrastructure and application alerts
Troubleshoot issues and alerts, escalate when necessary
Develop and follow Standard Operation Procedure (SOP) doc
Track issues and drive to resolution
Hand-off report to next shift
Work with a globally distributed Operations team
Collects and organizes technical data related to assigned projects. Presents data and findings for review at the next level of engineering management
Reads and analyzes technical references and sources to obtain knowledge of assigned Engineering Operations topics. Identifies common operational and technical problems with standard solutions. Escalatesmore complex issues to senior Operations Engineers
Leads operational readiness testing. Resolves basic issues uncovered during testing and escalates issues to engage appropriate resources
Identifies potential instrumentation, automation, and standardization required for successful implementation of projects or continued stabilization of deployed products
Works towards industry standard certifications and education
Works with peer operational teams on project implementation
Must be able to work nights and weekends, variable schedule(s) as necessary

156

Operations Engineer Resume Examples & Samples

To act as Operations Engineer for the CHP scheme with responsibility for technical performance, including management of engineering works on site (planned and unplanned)
Co-ordinating recruitment, support, leadership and training activities of the site operations and maintenance staff to the direction of the site operations manager
To provide assistance with the sites’ O&M systems, processes and documentation
Application of safe systems of work, including taking on the duties of Authorised Person
Provide operational guidance, including testing, monitoring, to site Operational Staff
Monitoring and Optimisation of the plant to achieve the best possible commercial and technical performance, including identification of opportunities to improve performance
Monitoring and controlling plant operating standards to ensure the plant is operated and maintained in compliance with appropriate Health & Safety and Environmental standards and statutory requirements and site documentation
Plant and control system fault diagnosis
Planning, organising and supervising maintenance and operational activities at the sites, including use of contractors
Maintaining excellent customer relations
Liaison and negotiation with external customers, contractors and other authorities
Liaison with internal stakehoders
Help achieve the site KPI’s
The responsibilities outlined are not intended to be exhaustive and other duties maybe required from time to time
Qualified to at least HNC or equivalent level in an engineering discipline with post qualification experience
Performing the duties of an Authorised Person as required
Sound knowledge of Health, Safety and Environmental legal requirements, and experience of relevant H,S & E Management Systems
Power station / CHP operations and maintenance of power plant / codes of practice, technical procedures etc
Right to work in the UK

157

Data Operations Engineer Resume Examples & Samples

Perform system administration for multiple OSIsoft PI ecosystems (Data Archive, Asset framework, Analytics, Coresight, Connectors, and Interfaces). These duties include PI implementation, security, design, support and maintenance
Deploy and monitor centralized and remote PI interfaces and connectors
Interface with Control Center personnel, field technicians and other support personnel in supporting and enhancing systems
Review risks and consequences of system changes, builds, and installations, to ensure that all service level agreements are satisfied
Perform, document and assist in planning work activities relating to roll outs, upgrade deployments (to a dev, test, and production environments), backup, and disaster recovery testing
Utilize best practices and OSI vendor relationship to improve products and services
Troubleshoot control system network issues both on and off site to determine root
Promote AF and tag changes across PI instances
Work with server and network infrastructure teams to establish connectivity across multiple PI systems and interfaces
5+ years of experience with supporting, maintaining, designing, implementing, troubleshooting, and commissioning OSIsoft PI components, including Data Archive, Asset Framework, Coresight, PI Web API, Notifications and Analysis
Experience installing and maintaining multiple interfaces and connectors
Knowledge of Windows and Active Directory Domain Services
Experience in scripting using Powershell and good understanding of Excel macros
Confident understanding of security concepts, such as authentication and authorization

158

Launch Base Mission Operations Engineer Resume Examples & Samples

Bachelor’s of Science Degree in Engineering plus 5 years of work experience related to satellite and/or booster processing
5 years launch and satellite integration and launch service acquisition experience highly desired
Working knowledge of launch vehicles including the Atlas and Delta launch vehicle programs, as well as familiarity with emerging launch systems (i.e. Falcon 9)
A knowledge of launch base capabilities and processes. Familiarity with Range operations, organization, and processes
Experience working with launch site preparations flow and day-of-launch procedures
Must communicate effectively with management as well as employees at all levels

159

Operations Engineer Resume Examples & Samples

Work on a development and operations team in creating new features and services for our metrics and logging products
Automate everything that we can, use open source or available tech that solves our problems
Ensure service quality and performance. Well documented and stable in production
Participate in an On-call support rotation for the team
Expert-level AWS experience: building, deploying, and managing production applications
Databases and data warehouse, e.g. MySQL, Cassandra, Hadoop, HDFS
Background in Software Engineering is advantageous

160

IT Operations Engineer Resume Examples & Samples

3-5 years of experience in Information Technology, preferably in an operations environment
Experience working in a 24x7 operations facilities
Must demonstrate strong analytical and excellent communication skills, strong interpersonal skills, and the ability to work well within a team
Professional certifications preferred (CCNA [CCENT & CCT], MCP, VCP, RHCSA, LPIC-1, Network+, Security+)

161

Sccm Operations Engineer Resume Examples & Samples

Perform monthly and ad hoc security patching and insure vulnerabilities are visible and have active ownership to test, remediate, and resolve
Define and maintain infrastructure product and component standards to deliver a flexible, scalable, secure, reliable, resilient, and cost effective SCCM service
Document, manage, and maintain the SCCM Infrastructure service
Define SLA’s, KPI’s, and forecasting (demand management) measures for delivering patching and vulnerability management
Develop robust reporting for patching that correlates directly to vulnerability compliance
Collaborate with Cloud Engineering & Enterprise Architecture in the definition, implementation and evolution of frameworks, reference architectures, and overall strategies
Support Engineering and Architecture in rationalizing technology, applications, and services to create roadmaps
Assess opportunities and develop automation libraries to promote reuse and standardization
Provide Level 2 Support for Active Directory & Citrix services with the shared operational teams
Influence and incorporate security requirements into all operational engineering deliverables so that security is a foundational tenant of our services
Leverage a lifecycle based delivery model that is underpinned by a feedback mechanism and drives continuous improvement throughout the service
Establishes strong partnerships with key vendors to leverage the investments Guardian makes and optimize the overall spend
Provide second and third level support to operational teams including to ensure Problem Management is a mechanism that feeds continuous improvement
Support a culture of strong accountability by reinforcing the need for leveraging consistent inputs and outputs between plan, build, and run functions
Establish and maintain excellent partnerships with key internal providers of server, storage, network, platform services (middleware & database), systems management, incident, problem, and change, and other key IT services
Work with enterprise testing and quality assurance to leverage and incorporate their shared services into the cloud engineering delivery model
Supports the attraction, development, and retention of talent through mentoring and leading by example
10+ years of progressive professional experience. Preferably having depth of IT experience that includes operations, engineering, and architecture services in large scale enterprises
Excellent Operational and Engineering experience across distributed technologies with proven delivery of desktop and server solutions
Highly attuned customer service experience applied to service design and implementation
Strong product and solution knowledge with a proven ability to drive technology and culture change
Excellent knowledge of ITIL and service based delivery models with 7x24x365 operations
Demonstrated ability to deliver key enterprise projects
5+ years of experience providing infrastructure operational engineering services for MS SCCM solutions in a large enterprise server environment
Excellent record for designing, documenting, implementing, and troubleshooting complex large-scale service environments with cross data center footprints
In-depth hands-on knowledge Microsoft’s SCCM platform, including Current Branch, and Active Directory
Hardware / software experience with VMware, Citrix, VCE (vBlock), EMC, NetApp, Cisco, Microsoft, and other leading industry vendors
Excellent knowledge of systems management and monitoring platforms (ServiceNow, HPOM, Splunk, NetCool, AppDynamics, Aternity)
Strong programming & scripting experience in X86 based Environments
Experience with public and hybrid cloud providers (AWS, Azure, Softlayer, vCloud Air) and associated reference architectures
Demonstrated knowledge of Network & Security technologies
Proven knowledge of scripting languages
Advanced troubleshooting and problem resolution skills
Excellent written and oral communication skills that enable the individual to create alignment around objectives and drive personal accountability across the delivery teams
Demonstrated ability to be an assertive, charismatic, energetic and results-driven individual that work effectively across all organizations within the company
Strong interpersonal skills with a natural and proven ability to collaborate deeply with others. Must have the ability to form strong connections with peers, senior leadership, and subordinates
Vendor management experience including creation of statements of work, contract negotiations, price negotiations
Strong commitment to operational excellence and a well-grounded understanding of continuous process improvement. Six Sigma experience is a plus
Regulatory, Compliance, and Controls experience such as MAR, SOX, HIPPA, and PCI
Exceptional project management and delivery skills
Deep understanding of what it is to be an internal service provider, one who listens attentively, builds bridges, and drives continuous improvements
Self-directing with the ability to work under pressure, balancing multiple tasks and priorities while maintaining composure and resiliency to remain focused
Proven ability to mentor individuals and support the development of talent

162

CDN Operations Engineer Resume Examples & Samples

5+ years of direct involvement with network configurations in a high demand/high capacity production environment
Proficiency in content delivery network diagnostics
Experience with global anycast networking

163

Operations Engineer Resume Examples & Samples

Bachelors degree in Applied Science – Information Technology, CS, Physics, Mechanical/Electrical Engineering, etc
6+ years experience in a technical position
Deep understanding of System Administration in Linux and/or Windows Operating Systems
Firm grasp of networking fundamentals and thorough understanding of fundamental internet protocols such as TCP/IP, DNS, HTTP
Experience with a relational database system (Sql Server, MySql, Postgresql)
Experience in at-scale, distributed IT Operations for 24x7 production environments
Experience managing Events, Incidents, Service Requests and Problems against contractually bound SLA’s
Excellent written and oral English communication skills to successfully engage with customers and colleagues
Understanding the concepts of virtualization and cloud computing
Well-honed troubleshooting skills at various levels of complexity
Hands on AWS experience with production workloads
Experience with service-oriented architecture and web services
Experience with some aspect(s) of computer security: network security, application security, security protocols, cryptography, etc
Experience with Configuration Management Software (we love Chef and Ansible, what about you?)
Scripting and / or programming experience with at least one scripting language (PowerShell, Ruby, Python, Bash)
Experience with IAM, Active Directory and ADFS
Experience in a DevOps team, supporting CI/CD workloads

164

Operations Engineer Resume Examples & Samples

Coordinate and develop procedures for the proper and safe installation of pyrotechnic devices and or Flight termination systems
Develop procedures for proper assembly, installation and integration of scientific instruments in support of the Science Mission Directorate and of Earth science research requiring high-altitude, long-distance airborne capability
Create project schedules to track progress on projects and to ensure that deadlines are met;Conceive, set up and conduct tests or studies of complete systems, components, or concepts under research test conditions to investigate proposals for improving performance or other factors; or to obtain data for development, standardization, and quality control with some supervisory direction and review
Mentors engineers in specific technical areas and/or the system engineering process and project management principles
Follow the safe practices and rules contained in the JACOBS Corporate Safety and Health Plan and other such rules and practices communicated on the job
Report status to Senior Technical Lead and/or Task Focal Point as required
High School Diploma; Specific work experience: 20+ years technical experience specifically related field, or
Associates degree in Engineering or Physical Science (required); General work experience 20+ years, or
Bachelor’s Degree in non-engineering discipline; Specific work experience: 20+ years, at least 10 performing para-engineering duties, or
Bachelor’s Degree in engineering discipline (required); Specific Work experience: 15+ Years, or
Master’s Degree in engineering discipline (required); Specific Work experience: 13+ Years, or
Advanced Degree (Master’s or PhD) in Engineering or Physical Science (required); Specific Work experience: 10+ Years
Supporting the UAS-NAS project, the selected candidate must be able to apply engineering principles and systems engineering processes
Previous NASA engineering work is highly desired
Familiarity with the NASA AFRC UAS-NAS project is desired
Previous flight test and control room experience desired
Previous military or other experience performing flight mission planning using FalconView or similar planning tool highly desired

165

Subcon Operations Engineer Resume Examples & Samples

Site Owner and Central Coordinator for Safelaunch supporting NPI/NTI
On-site Support for Innovation, EPE, BL on Timely Introduction of New Advanced Packages by Subcontractors
Early Engagement on Engineering Development and Project Phase of New Product Introduction / Site transfer / Material Change
On-site Full Engagement as Technical Resource on CQI/CQC 8D Review, Closure and Validation
Lead the Yield Improvement, Capacity Improvement Concept and Process Efficiency Projects
Generation of Change Action Board (CAB), and execute the Tie-Out with all Stakeholders until Closure
Responsible for achieving P&L while executing to the supply plan
Manage subcontractor relationships at the factory senior management level
Ensure subcon conforms to NXP manufacturing specs. Own subcon quality performance and measure performance through quality metrics
Own and drive value low risk value engineering projects (eg; lead frame changes, substrate changes, etc)
Drive Yield & Process Control Quality improvement, and cycle time improvement where required
Capacity management- Resolve capacity disconnects where possible at the factory level
Coordinate with procurement on RFQ technical requirements and justifications for claims
New Package / Subcontractor Survey, Selection and Benchmarking
Drive setting up new subcon sites, integrating data feeds, system flows and resolution of issues/errors as they occur
Bachelor Degree of Engineering
Minimum 10 years experience in semicon field

166

Brinefield Operations Engineer Resume Examples & Samples

Monitor technical performance of the Area
Resolve technical issues to reach safety, production, and quality targets
Ensure all PSM obligations are fulfilled
Foster strong cooperation between TR, Engineering, Maintenance, and Operations personnel
Provide backup/support to Superintendent and Area Supervisor when needed
Provide coaching for Operators and Shift Supervisors
B.S. or higher degree in Chemical Engineering
3 to 10 years of experience in manufacturing facility (Chemical Industry desirable)
Direct experience working in plant operations that run 24/7, 365
Working understanding of OSHA, EPA regulations, and Oil & Gas regulations
Proven leadership competence with people management experience
Good time management, organizational skills, problem solving, project management and decision making skills
Excellent communications skills, both written and oral
Good familiarity of Site and Corporate policies and procedures
Provide informal training/guidance of unit operators, Shift Supervisor, and Area Supervisors

167

Operations Engineer Resume Examples & Samples

1) Escalate problems
2) Oversee the daily jobs stream
3) Insure all client files are transferred at proper time
4) The ability to stay in control during stressful times
5) Able to function with minimal supervision
6) Able to prioritize tasks
7) Be able to work under extreme pressure
8) Be accountable for problems
9) Be able to multitask and manipulate job runs
10) Able to trigger Incident recovery calls (TRT)when needed
11) Work across bondraries (work with on-shore and off-shore staff)

168

Data Operations Engineer Resume Examples & Samples

Work with application teams and business leaders to formulate & execute project plans and strategy for Oracle database solutions
Provide technical leadership and support for all planned and unplanned events
Integrate with a larger DBA team that supports other custom Oracle database applications
Work effectively across various support teams and with senior management
Ensure our offshore vendors provide appropriate level of DBA support service
Research DB technology, determine business requirements, propose changes, and develop migration and implementation plans
Provide evaluation, architecture, and integration skills to implement and support 3rd Party products within the Oracle framework
Architect HA/DR solutions to ensure application availability
Contribute to overall capacity planning and configuration management of the supporting infrastructure
Work with the Security Team to promptly address any security issues
Identify and lead automation of repetitive processes to minimize errors and maximize service delivery
Apply Fast-works methodology to all aspects of the service delivery
Support GE business teams globally and need to work in suitable India hours to cover US business hours till US noon
Minimum 3 years’ core Oracle DBA experience in Oracle 11G/12c database administration including RAC implementations, upgrades, and performance tuning
Minimum 3 years’ experience with Linux and or Solaris operating systems
Minimum 3 years’ experience of authoring and maintaining UNIX shell scripts
Minimum 3 years’ experience with problem analysis/resolution for O/S and Oracle databases
Minimum 3 years’ experience supporting Oracle high availability and disaster recovery solutions
Minimum 3 years’ experience in Oracle RAC, Data Guard, Grid control, rman backup & recovery and DB performance tuning
Minimum 3 years’ experience working on medium to large scale database projects
Minimum 2 years’ experience working with OEM
Experience in Oracle 12C
Experience with EMC SRDF and BCV technologies
Experience with NetApp storage and associated technologies
Knowledge of Data Warehousing concepts
Data Modeling and design experience
Strong track record of understanding and learning about current and emerging technologies demonstrated through training, job experience and/or industry activities
Proven ability to recognize and execute process improvements
Minimum 3+ years of project management experience
Strong skills in new product evaluation, architecture, implementation, and integration with Oracle databases and Oracle Applications
Excellent verbal and written communication, cross-team training, and documentation skills
Willingness to support 24/7/365 applications including on call rotations
Bachelor's degree in Computer Science related field, or equivalent relevant experience
Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources

169

Data Operations Engineer Resume Examples & Samples

Enter, update, and verify data into various systems for use by all personnel
Run and distributes reports
Continuously measures data platform and service SLA’s against operational commitments, effectively balancing different, competing objectives
Supports contingent workers, access, and time tracking
Become skilled at various approaches to monitor data platform and service progress via effective information dashboards for operational metrics, defect, quality, change control, and compliance
Support driving the operational strategy for technology, quality strategy and organizational and resource strategy
Proactively learn new tools Identify opportunities for improvement and promotes their adoption
Understand the intricacies of interactions and dynamics in Agile teams
Identify & resolve misalignments of technology, processes, and direction against business goals. Take calculated risks
Review and verify data entered into database to ensure accuracy
Assist and train employees and new team members on software programs
Provide assistance to technical staff to resolve computer and software problems
Minimum of 2 years’ work experience
Prior data operations experience
ETL development experience
Experience working with off shore teams
Contribution to open source community
Experience of working with large data volumes
Positive attitude when dealing with customers and co-workers
Exceptional troubleshooting, customer service, and analytical skills
Sets an example in terms of quality, consistency and level of work, as well as work ethic and approach
Experience with Rally or JIRA is a big plus
Masters in Computer Science preferred
Ability to takes ownership of small and medium sized tasks and deliver results while mentoring and helping team members

170

Cybersecurity Operations Engineer Resume Examples & Samples

10+ years of experience with system and TCP/IP networks
5+ years of experience with administrating UNIX and Linux and managing security and encryption technologies
5+ years of experience with managing intrusion prevention systems and intrusion detection systems
Experience with security concepts, servers, systems, and network technologies and security incident and event management systems, including Splunk, Sentinel, or ArcSight
Experience with virtualization for VMware, storage area network (SAN), and Web content filtering or UTM
DoD 8570.01 Certification
M (IAWF) IAT level II Certification

171

System Operations Engineer Resume Examples & Samples

Sufficient linux knowledge/experience
Strong background troubleshooting complex issues
Solid understanding of modern Internet protocols
Strong communication skills to foster rapport with all colleagues
Adept at working in both a team environment and independently on some issues
Degree in Computer Science or equivalent experience
Proficient in at least one of: perl, python, SQL, shell
Prior operations experience (2 or more years) in
Is US Citizenship required:No

172

Operations Engineer Resume Examples & Samples

Configure, install, and maintain infrastructures (desktop, server, network, VOIP, storage) and applications at all Apogee locations
Estimate, plan and execute infrastructure and application platform related project tasks
Analyze, plan, and document changes to improve performance and accommodate growth
Proactively monitor and resolve quality and technical issues in an effort to provide outstanding customer service to the business
Maintain, enforce and support enterprise-wide architectures and applications that align with business and IT strategies
Configure, install and maintain standard desktop images, physical and virtual servers and storage arrays
Partner with other IT teams to create and execute other infrastructures related to IT strategic initiatives
Measure duration of actual tasks to estimate on scope, time and budget
Successfully execute project related tasks on time as assigned
Develop small to medium sized infrastructure and applications related project plans
Execute small to medium sized project tasks to plan with minimal supervision
Transfer knowledge and mentor other members of the team
Supervise escalation events to ensure responsiveness to problem solving

173

Operations Engineer Stf Resume Examples & Samples

Proficient with Microsoft Office Applications – Outlook, Word, PowerPoint, Excel, Project and Access
Demonstrated Cross-Functional Integrator and Collaborative Skills
Demonstrated ability to produce and delivery informative presentations
Ability to produce metrics to drive performance and process improvements
Bachelor’s degree in Computer Information Systems, Business, Supply Chain or business area required
Expert Level experience with SAP Business Intelligence (BI)
Ability to develop metrics within the BI environment
Experience building SAP driven dashboard to track key performance indicators
Strong understanding of SAP table relationship
Expert level MS access experience
Ability to communicate requirements at both a technical and functional level
Master’s Degree in Computer Information Systems, Supply Chain Management or Business

174

System Operations Engineer Resume Examples & Samples

2+ years experience in at least one of the following: perl, python, SQL, shell
2+ years experience working with modern Internet protocols
2+ years working in a Linux / Unix environment
Strong communication skills, ability to work closely with other members of the team

175

Data Operations Engineer Resume Examples & Samples

Provides support, analysis; guide 3rd party consultants throughout the systems development life-cycle to ensure quality, IT SDLC, and compliance requirements are met
Clearly articulate and effectively influence both business and technical teams, as it pertains to driving standardization of integrations across platforms
Work closely with various integration efforts and identify opportunities for data quality/governance controls to improve data integrity and operational excellence
Develops detailed analysis, design, construction and testing specifications ensuring technical compatibility and integration
Leads effective working relationships with finance, business teams, peers and vendors to seamlessly integrate assigned program deliverables into overall strategic team objectives
Translates high-level business requirements into detailed functional and technical specifications
Leads all development and testing activities prior to user acceptance testing ensuring quality and requirements are met
Bachelor of Science Degree in Information Systems, Finance, or related discipline, OR at least 5 years of relevant IT work experience
Minimum 3 years of IT programming experience involving Financial Systems
Minimum 3 years working with system analysis, design; supporting enterprise platforms
Minimum 2 years working with EPM technology, FDM/FDMEE, ODI, or Informatica expertise preferred
Minimum 3 years owning a critical financial system
Experience in partnering with off-shore teams
Strong sense of ownership, urgency and drive
Experience with scripting (Visual Basic, Jython, Java, Python, Shell)
Implementation and operational experience with financial systems data integrations
Strong knowledge of financial systems, financial cycles and processes
Excellent influencing, interpersonal and communications skills (both written and verbal) with all levels of an organization
Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities
Able to connect with a broad network beyond current location and/or business to solve issues

176

Technical Operations Engineer Resume Examples & Samples

Build and maintain a secure, stable and high-performing infrastructure of systems and networks spanning multiple locations and service providers
Develop tools and scripts to automate system deployment and management to ensure consistency and agility
Deliver solutions to meet the rapidly evolving needs of RSA’s software engineering community
Research, adopt and integrate new technologies and methodologies in real-time
System/Network Administration
Familiarity with Agile methodologies and the Software Development Life Cycle (SDLC)
Enterprise-level IaaS/SaaS delivery
Continuous Integration with Jenkins
Configuration Management tools such as Perforce and Git
Containerization services - Docker

177

Operations Engineer Intern Resume Examples & Samples

Assisting and supporting Operations Engineers in day to day tasks
Optimizing existing production
Data gathering and statistical analysis
Simulation and modeling of gathering infrastructure, processing facilities and wells
Providing field staff with technical support
Design, Installation, and Optimization of various systems
Reviewing standing/suspended well potential
Performing economic evaluations on diverse project proposals
Making recommendations on wellsite and gathering system compression
Reviewing wells for under-performance and implementing recommendations for stimulations, re-perforation, etc
Presenting results of project work to team and management
Pursuing a Bachelor’s Degree in Petroleum, Mechanical or Chemical Engineering
Minimum cumulative GPA of 3.0 on a 4.0 scale
Available in May 2017 for a 16-month internship
Must be returning to study at a post-secondary institution following the work term
Must be legally authorized to work in Canada on a regular full-time basis without restrictions
A valid driver’s license is required for going to the field
Ability and willingness to adjust to changing priorities
Strong commitment to safety
Possess good communication and organizational skills
Previous experience in the oil and gas industry through summer employment or coop work term

178

Native Operations Engineer Resume Examples & Samples

Solid grasp of core computer science principles: data structures, algorithms, database
Solid grasp of core software engineering principles: OO, “good code”, “good process”
More than competent Objective-C programming skill
Understanding of design and implementation challenges/opportunities of mobile devices
Familiarity with iOS design principles, patterns, and best practices
Experience shipping mobile product
Ability and willingness to learn - to accept constructive criticism, and to actively seek knowledge
Experience with Jenkins, BASH, Ruby and Python a plus
Willingness to mentor others in areas in which you are an expert
Serious smarts

179

Technical Operations Engineer Resume Examples & Samples

Assist other Support Engineers in troubleshooting and resolving issues around vended and internally developed applications
Respond to issues in a timely and efficient manner with the assistance of other team members and other Mastercard resources with the goal of minimizing the impact to our customers
Assist in the continual improvement of documentation, processes, governance, customer onboarding, etc. around application environments
Monitor and mature monitoring efforts for application suite to allow greater efficiencies and effectiveness in responding to and resolving system issues
Assist in continual process improvement around application environments on a regularly scheduled basis with the goal of bringing the applications to even greater stability and effectiveness

180

System Operations Engineer Resume Examples & Samples

Create reusable processes and automation to streamline deployment of developed applications
Implement networks which will satisfy functional requirements
Document and demonstrate solutions
Maintain highly available operations with implementation of tools such as Nagios/Zabbix/Puppet/Chef

181

Operations Engineer Resume Examples & Samples

Detailed working knowledge of Microsoft Operating Systems (Windows 2003, 2008, 2012)
Detailed knowledge of Active Directory, DNS and Microsoft Networking
Working knowledge of one or more of the following: Microsoft SQL, IIS, Netbackup, McAfee
Working knowledge of Microsoft Clusters
Be organized and be able to work under pressure
Be motivated and possess a ‘can do’ attitude
Possess 3-5 Years’ experience in server maintenance and troubleshooting role
Overall 6 plus years in an IT environment

182

Operations Engineer Resume Examples & Samples

Resolving third level support cases; 90% of which will be resolved without escalation
Escalating to the relevant Engineering team as required, promptly following procedures and ensuring management is updated accordingly
Ensuring the Client and ticket is up to date at all times on incident progress
Maintain, troubleshoot and co-ordinate replacement of faulty hardware
Involved in the execution of Client Change Requests in a timely manner as planned by Client Service Partner, Engineering and Hosting Compute Manager
Escalation of critical issues/outages to Hosting Compute Management as per procedures
Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes
Daily review and action of open cases; updating Operations Management on current cases and their status as appropriate
Update Operations team on any projects being worked on
Creation of weekly reports published to the line manager
To provide comprehensive handovers to global peers at the end of shift
Attend Daily Operations and Change Review Meetings as required
Log cases to 3rd party vendors requesting assistance on unresolved issues
Compliance – working with the Client base to organise and schedule compliance items such as hardware and software updates including firmware revisions and OS and Application patching
Detailed working knowledge of RedHat Linux, Solaris operating systems
Detailed working knowledge of hardware troubleshooting, SPARC and HP platforms
Detailed working knowledge of network traffic capture and analysis
Detailed Knowledge of Apache configuration/certificate installation
Working knowledge of Oracle/MySql databases
Working knowledge of one or more of the following, Scripting (Shell/Perl), Tomcat, RMAN, Veritas (clustering and file systems), Netbackup (troubleshooting infrastructure and backup job failures)
Previous experience in a server support and troubleshooting role
A degree in IT, Redhat/Solaris professional qualifications or equivalent proven experience in a technical support role

183

IT Operations Engineer Resume Examples & Samples

Maintain vigilance to early warnings raised through the monitoring wall and alarm console
Ensure service affecting incidents are escalated to the Senior Operations Engineer, Team Leader or IT Operations Manager
Act upon alerts raised immediately and effectively
Follow agreed process and policies when handling alerts
Ensure production systems are functioning correctly via the completion of the Operations daily checklist
Ensure managers outlined in the VIP lists are made aware of business affecting incidents
Follow all relevant IRPs and SCPs when responding to major incidents
Log requests for change and incidents in the Remedy system
Perform the technical review and first level of sign-off for all change requests raised in Remedy by members of the IT Operations team
Measure the impact of system, policy or procedural change and provide prompt and accurate feedback
Experience working in a Service Management function
Good working knowledge of Remedy
Experience in change control and governance
Able to make and act on decisions when under pressure
Excellent analytical/troubleshooting skills with good attention to detail.Please view our current vacancies

184

Operations Engineer Resume Examples & Samples

Unix (Linux) Systems Administration
Strong troubleshooting skills in complex environments
Familiarity with web based technologies (e.g. apache/nginx/tomcat)
Familiarity with Source Control methodologies (e.g. SVN/Git)
Familiarity with programming and scripting
Familiarity with database (SQL) principles
Familiarity with common open source tools
Builds strong and lasting relationships based on mutual trust
Actively seeks out and encourages alternative viewpoints and ideas
Applies critical thinking to select the best way forward
Demonstrates a positive attitude in gaining insight from team experiences and is receptive to feedback
Is passionate about the success of others and actively provides support for their development
Listens and explores alternative perspectives before carefully shaping work that will deliver impactful results
Persuades rather than pushes when influencing colleagues
Acts with a thoughtful sense of urgency
Demonstrates a helpful, can-do attitude
Thinks and acts in the best interests of our customers and partners

185

Operations Engineer Resume Examples & Samples

Ensure the operational availability of Engineering services
Troubleshoot complex issues through to root cause
Work closely with other teams
Upgrades and service improvement
Deployment of new applications and services
Maintain technical documentation and reference material
Maintain and enhance monitoring
Support internal users and third parties
Update/Develop scripts & tools to improve service delivery and automation
Operate secure environments for third party engagements
Occasional out of hours scheduled maintenance will be required
Familiarity with web based technologies
EDA Environment Experience
Perl, Python or Java programming experience
Atlassian Tools (Jira/Confluence/Bamboo) experience
Software/Tool Licensing experience (e.g. FlexLM)
Messaging systems experience (e.g. AMQP)
Cluster / HPC / Batch-Scheduler experience (e.g. IBM LSF)
Databases (any of MySQL, MongoDB, Vertica)
Windows platform experience
Configuration Management (e.g. Puppet, Chef, Ansible)
Monitoring technologies (Nagios/Zabbix/Zenoss/Ganglia)
AGILE sprint working methods
DevOps methodologies
ITIL Foundation V3
Ability to communicate clearly with customers, both internal and external
Ability to prioritize own work
Ability to be lead by customer requirement
Strong problem solving attitude
“Can-Do” attitude

186

Data Operations Engineer Resume Examples & Samples

Effectively engage with global teams and experts to execute and administer the Kronos payroll process
Serve as technical expert responsible for the scheduling, execution and managing the exceptions in the payroll process
Be responsible for coding, testing, documentation and implementation for the technical enhancements in payroll process
Review and repair legacy code
Manage code quality standards definition and enforcement and continuous integration policies/practices
Be responsible for producing technical documentation in support of software solutions developed
Diagnose/Solve various problems in production/test/development environment in a fast-paced environment
1) Bachelor's Degree in Information Systems, Information Technology (IT), Computer Science or Engineering
2) Minimum 3 - 4 years of experience with SQL (stored procedures, functions, triggers etc) programming in MS SQL database
3) Minimum 2 - 3 years of experience with owning processes and executing process operations
4) Minimum 1 - 2 years of experience with Autosys Administration
5) Minimum 1 - 2 years of experience with Windows scripting, batch processing administration and development
6) Strong interpersonal and written communication skills
7) Exposure working with Global clients, coordinate with different groups in case of dependency failures
8) Experience working in an agile software development environment

187

Operations Engineer Resume Examples & Samples

Performing technical studies and engineering analyses as well as developing novel engineering solutions and analyses to support real-time operations of the Grid Control Center
Providing advice on technical problems related to planning and operations of the SCE transmission and sub transmission systems, including remedial action schemes, operating nomograms, and system operating limits
Evaluating, developing and implementation of operating procedures that have operational impact to the Company; maintaining the Power System Load Flow databases utilized by the outage request coordinators and operating engineers
Developing load rolling procedures for the sub transmission system in coordination with Distribution Engineering
Representing the Company and providing engineering support at WECC meetings involving external entities. Participating in large specialized technical projects and interfacing with other utilities and CAISO on outage coordination studies, operating procedures, study results and system operating limits; reviewing and evaluating generator interconnection studies to ensure feasibility and operability of system additions for continued reliable operation of the bulk electric system
Developing voltage and/or VAR schedules to be followed by generating plants connected to SCE’s transmission and sub transmission grid
Maintaining a safety conscious work environment by following Edison safety protocols and safe work practices
Performing other responsibilities and duties as assigned
Bachelor’s Degree or higher in Electrical Engineering or Power Systems Engineering
Six or more years of applicable Power Systems engineering/analytical experience
Four or more years’ experience performing power system analyses using Power System tools such as (PSLF or PSS/E)
NERC Certified System Operator
Knowledge of the Southern California transmission system, from the bulk electric system to the sub transmission system
Professional Engineer License
Knowledge of SCE/SCIAO/ WECC/NERC criteria
Familiarity with SCE's System Operating Bulletins and GCC Operating Procedures
Demonstrated ability to communicate effectively
Demonstrated experience completing multiple projects/assignments either in a team or in an individual setting
Demonstrated experience performing engineering or analytical tasks associated with a large project
Demonstrated ability to accurately analyze information and make sound decisions that have moderate to major business impact
Demonstrated experience using Microsoft Word, Excel and PowerPoint
Familiarity with Visio
Demonstrated ability to follow Edison safety protocols and safe work practices
Must demonstrate the ability to integrate work across relevant areas, develop the business and services to enhance customer satisfaction and productivity, manage risks appropriately, develop and execute business plans, manage information, and provide exceptional service to internal and external customers
Must demonstrate effective resource and project planning, decision making, results delivery, team building, and the ability to stay current with relevant technology and innovation
Must demonstrate strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning
Policy Statement for Protected Veterans and Individuals with Disabilities
Mobility Policy - Link to Mobility Policy

188

Operations Engineer Lead Resume Examples & Samples

Performs and implements daily operational activities
Responsible for working support mailbox and phone calls to meet endusers needs, and this includes participation in on-call rotation support
Monitors and takes action to resolve errors and failure alerts
Proactively checks metrics and trending data
Troubleshoots production issues, and drive issues to resolution. Hosts triage bridges and does incident communication
Support and coordinate production changes when necessary
Gathers and updates necessary information and communicates to appropriate parties
Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to effectively facilitate elimination of problems / roadblocks as they occur and create efficient fixes
Works closely with other teams internal and external to accomplish tasks and resolve issues
Attends operational meetings and represents the team's interests in project meetings

189

Operations Engineer Resume Examples & Samples

Provides assessments of operating wind plants
Creates production profiles used for financial analysis and budget setting
Performs turbine diagnostic reviews and collaborates on root cause analysis
Oversees and develops techniques or process to mitigate production variances or predictions
Performs month-end performance reporting and collection of input data from other business units
Oversees all aspects of wind operations deliverables and process including Operational assessments, budget support, GenE, power curve fitting, and wind energy index
Experience: 3+ years

190

Connectivity Operations Engineer Resume Examples & Samples

To complete all Infrastructure elements of Projects which require Internet Web Access component, DNS/DHCP/NTP or Load Balancing
Creation and maintenance of support documentation. All documents must be clear & concise and usable by both technical and non-technical platform teams as these will be referred to during incident management & service recovery
Technical delivery and implementations driven by risk activities (RCA)
React quickly and as necessary to live systems errors and service problems to minimise downtime and restore service. Key focus will be required upon identification of root cause and implementation of permanent fix
Planning and implementation of small change, patching and maintenance activities in line with change management processes and governance
Develop in self, knowledge and understanding of systems processes, infrastructure/service development process and specialist areas of technology - be responsible for own learning and development
Develop in-depth knowledge and skill sets on networking routing, switching and security through the day to day operations
Take responsibility for completing tasks, focusing on requirements and planning to meet client needs,
To act as maintainer and team point of contact for the Core Services estate from an asset and licence inventory perspective, ensuring that all items are documented in an appropriate repository (e.g. Asset Centre) and linked to assets/services outside of the team where appropriate
To act as a point of contact within the team for escalations, owning and managing escalations to meet customer expectations
Contribute to any wider Bank initiatives regarding asset or licences, such as the Asset CIGLS piece or audit related activity
Take responsibility for additional accountabilities on behalf of the team as delegated by line manager; including
Change Management; adherence to all Barclays Change Management process & policies
Incident Management; adherence to all Barclays Incident Management process & polices
Patch/Release Management; scheduling, raising change records, attending CABs & completing implementation
Capacity Management; regular review & reporting of capacity management to Service Owner & Network Technologies Controls Framework
Configuration Management; monthly review & reporting to ensure baseline compliance maintained and fed into Network Technologies Controls Framework

191

Lead Operations Engineer Resume Examples & Samples

Automate technical activities with a focus on Service Management processes and technologies
Manage Service Management platform on a day-to-day basis, including platform upgrades, testing and remediation of performance issues as needed
24x7 on call support for Business Critical Incidents as needed
Deep technical knowledge (5+ years) of ServiceNow
Strong experience with web based development languages; specifically, JavaScript, Ajax, HTML/CSS, Java, AngularJS, etc
A solid understanding of REST/SOAP/WSDL/XML (Web Services, etc.) and working in a SaaS environment
Expertise with databases and integration engines such as MySQL, PostgreSQL, Sonic, Oracle ESB, etc
Cloud engineering, automation and orchestration experience
Partner with service management and other technical teams in driving uptime, service availability and incident resolution goals
Manage/Resolve Incident and Problem tickets assigned to your team and work towards a reduction in incidents through build process enhancements, coding best practices, etc
Perform continuous integration testing, code and configuration remediation and other minor enhancements
Automate manual tasks, and then automate some more
Bachelor’s degree in Information Systems, Information Technology, Computer Science, or Engineering, OR in lieu of degree: HS Diploma/GED and 6+ years of IT experience or equivalent military experience/training
Deep technical skill (5+ years) in at least 3 of the technical areas listed above
Minimum 3 years of development and/or platform management experience in ServiceNow
ServiceNow Certified System Administrator or other relevant certifications
Excellent interpersonal and communication skills including the ability to communicate, orally and in writing, technical information to audiences at all levels
Creative, innovative, and flexible, with the ability to remain enthusiastic, while multi-tasking in a fast paced environment
Comfortable with ambiguity, able to make decisions independently
Demonstrated customer focus, evaluating decisions through the eyes of the customer and partnering with customers to help shape their future initiatives
Strong understanding of ITIL and Service Management
Agile Scrum experience a plus
Minimum 2 years of proven experience with project management methodologies

192

Lifecycle Operations Engineer Incident Resume Examples & Samples

Lead and manage the incident and associated notification and SLM processes
Continuously drive improvements and reductions in incident tickets – shift left
Partner with both core infrastructure teams and the business to measure SLA’s, OLA’s and UC’s vs. actuals across the incident process
Identify opportunities to automate systemic resolutions by analyzing Incident data
Partner with other work streams to support outcomes that improve Incident, Change, Service Request and Problem management processes
Partner with the IT Risk and Compliance teams to deliver outcomes that will better protect the Company and ensure regulatory compliance
Bachelor’s degree in Information Systems, Information Technology, Computer Science, or Engineering, OR in lieu of degree: HS Diploma/GED and 10+ years of IT experience or equivalent military experience/training
Minimum 5 years of IT experience with specific focus on Infrastructure technology
Minimum 3 years of experience in project management, quality or similar disciplines
Experience in IT Service Delivery process development and configuration management
Background knowledge and experience with infrastructure and application delivery, including cloud computing, databases, web and application servers,
Demonstrated ability to implements plans with a defined rhythm, metrics and process to ensure strong focus and consistent execution. Able to create, adapt, and execute plans to unstructured and/or complex problems
Ability to define and communicate complex issues clearly. Comfortable with ambiguity and able to take action despite incomplete information. Able to tactfully raise issues and voice concerns
Recognizes own strengths and development needs and actively works to make improvements
Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers to help shape their future initiatives

193

IT Online Operations Engineer Resume Examples & Samples

Have an active and enthusiastic interest in web technology
Enjoy finding solutions to difficult problems
Demonstrate strong customer focus with exceptional communication skills
Have experience/knowledge of working with web based technologies
Have experience/knowledge of working with scripting languages
Have experience/knowledge of writing SQL scripts and database administration
Demonstrate knowledge of Cloud Services (Azure, AWS, Google)
Have experience/knowledge of deploying and maintaining websites
Have experience/knowledge of Windows Server administration

194

Operations Engineer Lead Resume Examples & Samples

Works in team of 24/7 Operations Center Engineers accountable for multiple online businesses
Performs problem/incident analysis; records, tracks, documents and communicates
Ensures requested production changes are tested, and risk analysis performed prior to execution
Gains in-depth knowledge on various applications and become the single point of escalation contact for the team
Executes daily reports and tasks using Standard Operation Procedures (SOP's)
Manages and owns communication with Business users in order to resolve day to day issues, and drive the chronic problems to be programmatically fixed
Sets up and participates in regularly scheduled meeting or ad hoc meetings with Business users or Development
Continually reviews and updates SOPs and trains the team, as needed
Fields incoming requests from internal departments, external customers and vendors via telephone and e-mail
Bachelor's Degree and at least 4 years of experience of Internet technology, systems engineering, systems administration, and network administration
Experience documenting systems requirements
Experience identifying operational issues and recommending and implementing strategies to resolve problems
Experience executing time-sensitive tasks in a dynamic environment
Experience writing and analyzing SQL statements
Experience supporting online environments using internet-facing servers, networks, and/or applications
Experience working with Unix and/or Linux Systems
Experience working in a cross functional, team-oriented, collaborative environment
Experience creating, editing and analyzing reports based on incidents and producing quantifiable impact
Experience conducting research and aggregate data to assist in troubleshooting
Experience with Ecommerce Suite

195

Services Operations Engineer Resume Examples & Samples

Do the right thing
Take responsibility
Be transparent
Continuously improve
Take pride!
Working in a Production environment and/or with public-facing Internet sites
Applying problem solving skills to technical issues
Working within a business where reliability is critical
Exposure to Windows 2008/12, IIS and SQL Server administration
Experience in working in fast paced environment and ability to communicate effectively
Some development and scripting experience (C#, .NET 4, Powershell, etc)
3rd party liaison/vendor management
Amazon Web Services or other cloud providers/technologies
Experience using Graphite/Grafana
Experience working with GIT
Linux OS such as CentOS / Redhat
Application / server performance monitoring and tuning
Production configuration management and control processes
Experience with networking and telephony configuration
Familiarity with ITIL and PCI standards
Working within a DevOps environment
Applications – google apps, atlassian products (Jira, Hipchat & Wiki)

196

Operations Engineer Resume Examples & Samples

Analyze and interpret data from several sources
Completes monthly reports which are distributed to operations, marketing, and leadership
Analyzes data from multiple sources including several Nabors internal reporting sources
As required, works with leadership to analyze and create presentations to be presented to executives and/or clients
Ability to work with multiple-stakeholders to develop new performance tracking tools
Works with leadership and operations and also analyzes competitor offerings to propose new tools to be developed to monitor and improve operations
Works with IT to deliver related projects and assist in the testing and deployment once they are completed
Focus on career-growth in the company
Participates in Operations Engineer development program, a career development program for new engineers which focusses on tooling the engineer with competencies required from different functions at Nabors
Spends time in field acquiring hands on operations knowledge and developing competencies in field related positions
Adheres to Company policies and work requirements
Values safety and adheres to the standards of Nabors
Able to analyze and understand trends in large amount of data
Able to use Excel, write basic macros codes to efficiently analyze data
Able to create executive level presentations
Understanding of oil and gas industry
2+ years of experience in similar role
Experience in oil and gas industry preferred
A University / College diploma in engineering – Petroleum, Mechanical etc

197

Technical Operations Engineer Resume Examples & Samples

Demonstrate an expert level technical aptitude
Act as a technical resource to supplement discussions with customers and vendors when needed
Act as the SME in troubleshooting highly complex hardware and software issues
Leverage device trace / logs, scripting, code debugging, expert data analysis, and other tools to quantify scope and identify root cause of complex issues
Work with less experienced team members to assist them in meeting their tasks/timelines
3-5 years of experience working in software and hardware troubleshooting or development capacity
Experience with SQL query creation
Experience working in a Linux environment

198

Operations Engineer Resume Examples & Samples

Develop safety procedures to be employed by workers operating equipment or working in close proximity to on-going chemical reactions
Troubleshoot problems with chemical manufacturing processes
Evaluate chemical equipment and processes to identify ways to optimize performance or to ensure compliance with safety and environmental regulations
Conduct research to develop new and improved chemical manufacturing processes
Determine most effective arrangement of operations such as mixing and heat transfer
Prepare estimate of production costs and production progress reports for management
Direct activities of workers who operate or who are engaged in production of petrochemical products
Understand and assist with DCS programming
Minimum of 7 years experience as a Chemical Plant Engineer or Operations Supervisor
Strong safety/environmental commitment
Team player, good communication, interpersonal skills, and leadership abilities
Able to organize, prioritize and handle multiple tasks simultaneously
Excellent trouble shooting and problem solving skills
Strong technical knowledge of process engineering project, plant start up,
Be able to work independently and take ownership for assigned work
Basic cost and economics knowledge
Process control or DCS programming experience a plus
Knowledge of regulatory practices and polices (PSM, DOT, EPA, TNRCC)
Strong commitment to quality
Computer proficient, experience with SAP preferred
Experience in Labor/Management activities in union environment is a plus
Experience supervising/working with wage roll employees is preferred. Willingness to work in this capacity is essential
Working in a plant environment will be required. Successful candidates must have a good work ethic and a commitment to quality

199

Operations Engineer Hydraulic Modeling Resume Examples & Samples

Direct and perform hydraulic modeling studies and system design based on analysis of known system values and forecast growth projections. Work in a capability team in direct support of developing commercial growth opportunities and maintaining system models utilized for analysis
Coordinate hydraulic modeling support of projects among regions and/or departments (Operations, Construction, and Gas Supply)
Provide technical and/or engineering assistance to management, employees, governmental/regulatory personnel, contractors, customers, and others on matters including but not limited to
Bachelor’s degree in engineering with 3 – 5 years previous experience in natural gas gathering design, operations, and /or planning
Previous experience in hydraulic modeling of a natural gas gathering system, or related experience
Experience using DNV-GL Group’s Synergi gas or other hydraulic modeling software, PI, and Spotfire
Application of math, algebraic formulas, calculus, and statistics
Experience identifying, researching, evaluating, and prioritizing operational problems, and / or situations and coordinating appropriate action/response
Experience and training related to

200

Operations Engineer Resume Examples & Samples

Direct and perform engineering activities relative to design of company pipeline and facilities including but not limited to
Experience analyzing piping plans to ensure compliance with established standards and governmental regulations
Experience in use and function of office equipment including computers and applicable software

201

Operations Engineer Resume Examples & Samples

Lead and/or participate on project and improvement teams. Coordinate the efforts of engineers, technicians and other professionals of various disciplines/departments to design, develop, document and continuously improve product, equipment and processes
Change, update and document changes required to ensure components are manufactured to current design requirements. While maintaining cost of components and assemblies at or below established targets
Create/coordinate Bills of Material (BOM), and other documents required to support manufacturing processes. Process/implement engineering changes and product documentation per established schedules
Validate new processes and products. Develop flow charts, validation protocols. Perform DOE, DFMA, process capability studies and PFMEA as required. Initiate and implement strategies for reducing cost, improving quality and productivity by applying lean and six sigma methodologies
Document all processes using AS400 and applicable Standard Work formats
Specify, identify, and justify, approvals for purchasing capital equipment to support Montgomery manufacturing processes
Perform root cause analyses for process failures, and implementing countermeasures to eliminate causes
Represent STERIS with machine tool, tooling, gage, and other outside suppliers

202

Develop Operations Engineer Resume Examples & Samples

Design for the Cloud first with Azure or AWS experience
Proficient in Linux
Design approachable solutions that are simple and repeatable
Irrational exuberance in finding root cause and preventing problems from reoccurring
Development mindset for production operations
Be part of an on-call rotation for when things go wrong
Quick thinker and problem solver
Can implement elegant and robust solutions while adhering to coding standard
BS or MS in Computer Science

203

Advanced Operations Engineer Resume Examples & Samples

Responsibility for handling more complex customer problems that require in depth knowledge of our network, systems, databases, and applications
Ability to adapt quickly to changing priorities in a dynamic troubleshooting environment
Create detailed technical test plans
Advanced troubleshooting of various circuit types

204

Operations Engineer Resume Examples & Samples

Linux OS and basic administration experience
Remedy tool of incidents
Knowledge of ITIL, incident management
Awareness of Web based product support
Awareness of Java based technologies, JBOSS Application Server and RDBMS (Oracle)
Awareness of SLA
Knowledge of remote access tool and Microsoft Word, Excel and PowerPoint

205

Operations Engineer Resume Examples & Samples

First responder to incidents through alerting system or ticketing system
Work closely with peer teams to resolve customer problems
Deliver daily tasks and where possible improve and automate
Trouble shoot a wide array of technologies
Participate in unplanned work
Contribute to our team knowledge base
Flexible work schedule – 4 on, 4 off, rotational shift
2-3 years spent in a troubleshooting/problem solving role
Hands on Linux/Unix system administration experience required
Eagerness to learn and adapt to new technologies
Familiar with a scripting language (bash, python, ruby, etc) beneficial

206

Operations Engineer Resume Examples & Samples

Working as a member of a global team managing our 24x7 video cloud service
Improving our continuous integration and continuous deployment pipelines
Monitoring performance, tuning and troubleshooting of servers and network issues
Supporting our application development teams in architecting, designing and deploying new solutions
Partnering with security and infrastructure teams to share tools and expertise
Designing, building and managing large scale Linux-based systems in a live production environment
Automating large-scale deployments with modern operations tools (Ansible, Docker, Packer, Terraform, etc)
Familiar with the full lifecycle of deploying applications within Amazon Web Services (AWS). Experience in Amazon S3, RDS, EC2, SQS, IAM, and Route 53 is desireable
Proficiency in at least one scripting or programming language
Knowledge of networking protocols and diagnostic tools
Strong verbal & written communication skills and demonstrated ability to collaborate across teams and organizations

207

Operations Engineer Resume Examples & Samples

Broad experience in troubleshooting large-scale distributed systems covering application, OS, networking and storage areas
In-depth knowledge of various technologies including J2EE, MQ and JMS
Working experience in Linux based production environments and strong knowledge in its fundamentals and internals – filesystems, memory management, threads and processes etc
Strong understanding of networking protocols, IP packets, DNS, OSI layers and load balancing
Experience with system monitoring and alerting for availability, reliability and performance
Ability to solve operational related challenges through automation
Identify recurring patterns of reliability and performance issues and provide proactive tuning recommendations for fixing them
Contribute to architecture designs to improve scalability, reliability, capacity and performance
Drive standardization efforts across multiple disciplines and services in conjunction with engineers throughout the organization
Provide continuous feedback to Service Operations & Engineering team on best practices - everything from application development, monitoring to troubleshooting complex code issues
Identify and drive opportunities to improve automation for the company; scope and create automation for deployment, management, and visibility of our services
Participate in code reviews for projects built on open source libraries and running on both physical and virtualized platforms
Represent the operation’s organization in design reviews and operational readiness exercises for new and existing services

208

Lead Operations Engineer Resume Examples & Samples

Identify areas in need of improvement and collaborate with internal teams across
Managing application upgrades including scheduling, coordinating, communicating and maintaining high availability and data integrity throughout process
Launching services across multiple cloud environments
Should be able to lead and run a shift with the team
Mentoring and training juniors and new joiners
Knowledge transfer sessions for the team
Owning, structuring and transitioning new services which are being deployed in the platform

209

Technical Operations Engineer Resume Examples & Samples

Monitoring of Pier 1's servers, networks, and applications. Monitoring of data center facilities such as UPS, HVAC, leak detection, and security cameras. Identify and responding to system and network faults, handling and escalating through resolution. Assisting server, network, and applications teams with system restarts, job scheduling, port resets, and other network related tasks
In cooperation with systems, applications, database, and network teams, configure, manage, and maintain Pier 1 monitoring systems. These systems include but are not limited to Observium, Microsoft SCOM, Spotlight, WUG, Orion, vSphere, and in-house written systems. Implement firmware/software upgrades for systems and devices
Coordinate with onsite vendors at HQ and at our remote locations to facilitate escalations and resolutions to support tickets. Initiate the Problem Management/Root Cause analysis process as needed. Proactively manage the environment and correct potential issues as identified
Track and correlate recurring problems and then work with systems, applications, database, and network teams to find and implement permanent fixes. Research, identify, and evaluate ways to improve our systems administration tasks. Work with server and network teams to resolve problems relating to applications and systems performance
Associates Degree or equivalent experience
Experience with RRD Tool required
Must have a working knowledge of navigation and file manipulation in Windows and Linux operating systems
Familiarity at an entry level with SQL Server, Oracle, and MySQL database technology a plus
Holding or working towards certifications such as A+, Network +, and MSCE are a plus
Basic knowledge of HTML a plus
Ability to choose from different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner needed
Must be able to lift up to 50 lbs., and work some hours in data center environment as needed (below 70 degrees, elevated noise levels)
Technical certifications related to datacenter operations, server systems, network management is a plus

210

Operations Engineer Resume Examples & Samples

Experience with managing very large scale, distributed systems
Prior operations experience in public-facing cloud infrastructures
Data center utilization and cost modeling

211

Recovery Operations Engineer Resume Examples & Samples

Lead Dragon and Falcon recovery missions. This includes, contracting vendors, creating cost estimates, developing and authoring field procedures, managing a team, and leading recovery operations in the field
Improve upon current Dragon and Falcon recovery methods; find ways to make it cheaper, faster, safer, more efficient, and more reliable
Develop Falcon land landing capabilities. This includes, planning concept of operations and designing ground support equipment
Process flown vehicles when they return to land. This includes, identifying requirements, developing procedures, and working with several design and operations teams within SpaceX to ensure vehicles are processed quickly and efficiently to prep for reuse
Bachelor’s degree in an engineering discipline
2+ years of hands-on experience building, maintaining, and modifying equipment
Experience designing and operating fluid or electrical systems
Testing experience, including setting test objectives, writing test plans, and hands-on testing
Experience operating and troubleshooting remote-operated ground control systems
Experience with critical operations where real-time decision making affected success criteria
Experience working with technicians, welders or machinists
Marine experience

212

Technical Operations Engineer Resume Examples & Samples

2+ years of experience in a computer / tech engineer role
Bachelor’s or Associates degree in a computer related field
Ability to work independently, make decisions, and push forward implementations with customers
Strong written and verbal English communication skills
Problem solving: the individual identifies, makes independent decisions, and resolves advanced problems in a timely manner, gathers and analyzes information skillfully
Customer service: the individual manages complex, difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, provides recommendations, and responds to ad hoc requests for service and assistance
Project Management: the individual prioritizes and plans work activities for self and customers, clients, and other stakeholders, and uses time efficiently
Quality control: the individual demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance
Technical: Makes technical modifications within software customized for the customer, conducts technical analysis, ensures customer resolutions are made
Quantity: meets productivity standards and completes work in a timely manner
Adaptability: the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
Dependability: the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
Must be able to sit for long periods of time at a computer
Typing on key board

213

Test Centre Operations Engineer Resume Examples & Samples

Advanced level Linux skills, including installation, systems administration and troubleshooting; advanced networking knowledge, including topology and protocol understanding
Understand and troubleshoot software, network, hardware, and OS related issues
Hands on with tools for automation, orchestration and configuration, like Salt, Chef, Puppet etc
Hands on with Python, SQL and/or shell scripting knowledge
Hands-on with virtualization tools (Vmware, Xen etc.)
Understanding of enterprise level networking and storage equipment installs
Can drive Data center practices with partners,
Comfortable working with geographically dispersed teams and stakeholders
Ability to communicate clearly and transparently in English, verbally and in writing, keeping the right people informed of relevant issues
Experience of working in Mid to large-scale data center environments
Able to lift/move 20-30 lbs equipment on a daily basis without the risk of harm to oneself or others

214

Operations Engineer Resume Examples & Samples

Ability to work with limited guidance in a complex manufacturing environment
Experience in leading change management in factory or operations environment
Experience with analyzing industry practices and trends, applying critical thinking, and find creative solutions
Experience with developing business area Operations priorities in support of programs
Experience with Lean Manufacturing and Six Sigma methodology
Ability to apply basic principles, theories, and concepts within the manufacturing engineering field
Candidate must be able to use the Microsoft Office Suite with a good working ability within Excel and PowerPoint
Ability to obtain a Secret Clearance
Work well within a multi-functional team environment
AutoCAD proficiency
MS Project proficiency
Process Simulation software experience
Lean or 6Sigma Certification
Knowledge of manufacturing trades and facilities design
Self-motivated and the ability to multi-task
Prior relevant work experience in manufacturing or operations
Demonstrated leadership experience through school, workplace, or extracurricular projects is a plus

215

Operations Engineer Resume Examples & Samples

Bachelor’s degree in Industrial Engineering or related field
Technical knowledge of estimating labor requirements
Technical knowledge of ergonomics
Familiarity with Lean manufacturing techniques
Good presentation, communication and professional skills
Strong leadership and teamwork abilities
1 year or more of engineering experience

216

Broadcloud Operations Engineer Resume Examples & Samples

Responsible for maintenance of BroadCloud servers to meet and exceed operational SLAs for all services
3+ years’ experience in a 24×7 high-availability production environment
In depth understanding of IP networking protocols (TCP/UDP, DNS, HTTP, VoIP, SSL, etc.)
Demonstrable, expert troubleshooting techniques
Demonstrable, expert Linux system administration & networking skills
Experience with BroadWorks applications, and VoIP networking gear (such as SBC) is a plus
A background in automating the management of a data center environment
Establishes process and procedures for providing 24x7x365 monitoring of service availability
Works closely with engineering teams to create services that are maintainable, available and easily upgradable
Defines operational processes for engineering handoff to operations of new products
Defines operational processes for production upgrades and patching
Responsible for working with engineering to manage technical issues/escalations on network elements
Participate in technical reviews, validation efforts, and acceptance meetings of all new products delivered to Operations
Experience in monitoring, metrics collection, and reporting using open source tools
Experience with virtualization technologies such as VMWare (and/or AWS and GCP public cloud)
Excellent organizational skills, and oral and written communication skills
A thorough background check and references will be required
Strong quantitative and analytical aptitude, with extensive knowledge and experience in data analysis and system solutions. Able to present, organize, and convey complex problems or issues within and across other functions
Self-motivated, self-disciplined, creative and determined to reach goals and objectives with minimal management intervention and control. Ability to work both independently, and as part of a team in the completion of important projects and major initiatives
Sound judgment, couple with strong decision-making skills. Highly organized with excellent follow-through
Strong written, oral, interpersonal and presentation skills. Ability to build relationships
Demonstrable, strong customer-service attitude
3 -5 years of experience managing large data applications
Ability to work multiple projects concurrently within established timelines
Demonstrated ability to learn and embrace new and changing technologies, applications, and solutions

217

Data Lake Operations Engineer Resume Examples & Samples

As a Data Lake Operations Engineer, we need You to play vital role in keeping our data lake infrastructure running for our business stakeholders
Operate state-of-the-art data and analytics driven solutions leveraging big data tools and technologies in the Data Lake
Demonstrate technical expertise across data lake technologies to efficiently troubleshoot and improve application performance and availability
Follow ITIL standards for change, problem, request, incident management
Define root cause failures and develop solutions for proper controls/prevention
Work across multiple cross-functional and cross-business teams in high visibility roles and own the data solution end-to-end
Provide daily break fix support to multiple businesses of the Data Lake that hosts solutions from ingestion through consumption
Seek and deliver continuous improvement opportunities to optimize application performance, data quality & accuracy, application availability and operational optimization
Develop and/or enhance support process standards, communication, tracking, escalation and resolution
Assist the business/development teams in the production cutover planning and preparations of the Data and Analytics solutions
Drive the review and production deployments of Data and Analytics solutions to the Production Data Lake environment
Assist and support proof of concepts and new technology introductions for installation, configuration and validation
Adopt a FastWorks mindset to support and operate Business data and analytics projects
Bachelor’s Degree in Information Systems, Information Technology (IT), Computer Science or Engineering from an accredited college/university or equivalent
Strong Database, Data Warehouse, SQL experience (PostgreSQL, Oracle, Terradata, Greenplum, Hive)
Nice to have: familiarity with Cloud services and architecture
Strong experience with any ETL system
Good English skills (written and spoken)
Positive attitude and team player
Familiarity with Linux (e.g. RedHat, Oracle Linux, CentOS),
Strong experience in Advanced Analytics, Big Data, Data Warehousing or Business Intelligence (BI)
Strong understanding of logical and physical data models, big data storage architecture, data modeling methodologies, metadata management, master data management, data lineage & data profiling
Experience with script
Any experience with Data Integration technologies such as HVR is a plus

218

Skype Voice Operations Engineer Resume Examples & Samples

Technical SME for voice technologies
Provide operational support for GE’s Global Voice Service, including modern cluod voice (Skype Voice, Cloud Voice services) and legacy voice platforms (Avaya, Cisco, Alcatel and standalone platforms), worldwide
Provide operational support of the Cisco CUCM architectures and Avaya Communication Manager, System Manager and Session Manager product suites
Continuously improve operational support quality (uptime, availability, MTTR) as well as user experience and satisfaction
Document voice services and keep existing documentation up to date and accessible by authorized personnel across the Digital Workplace Organization
Work closely with the Skype and voice deployment and build teams to execute smooth transition of services under deployment to operational support and management
Measure operational support processes for GE’s global voice infrastructure; ensure 100% compliance with local legislations
Manage high severity outages through standard GE ITIL processes until resolution
BS/BA in Computer Science, Telecommunications, or related field or equivalent
Interest in current and emerging technologies demonstrated through training, job experience and/or industry activities
Expertise in voice and VoIP architecture and support
Experience with working as part of a remote, distributed team
Experience with working with suppliers
Configuration of Cisco CUCM, CME, IP phones, Voice Gateways, Cisco Unity Voicemail, SRST and SIP technologies
Configuring and troubleshooting PBX elements such as hunt groups, media and DSP resources, ISDN PRI interfaces, VoIP & POTS dial-peers, Route patterns, Route lists, Hunt Lists, Device Pool, Region, Location
Managing dial plans using various tools like translation pattern, route pattern, calling/called transformation mask, FAC, route list, route group
Understanding of key voice monitoring solutions and the benefits they bring to providing the service
Strong background knowledge in voice and VoIP solutions (Cisco, Avaya, Microsoft), design, build and management
Ability to work with a distributed and global workforce
Change oriented – actively generates process improvements ; champions and drives change initiatives; confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly
#DTR

219

Operations Engineer Stf Resume Examples & Samples

Highly competent in Root Cause Analysis Tools/Techniques application and implementation
Highly competent and experienced in Lean Manufacturing / Continuous Improvement
Demonstrated ability to Lead and Drive Tasks thru Completion
Demonstrated ability to Interface with Program/Production Management, Manufacturing Leads, Customers, and Functional Leads
Master’s Degree from an accredited College in a Related Discipline
Ability to interface with program/production management, manufacturing leads, customers, and functional leads
8+ Years of Aerospace industry experience in Manufacturing / Production Operations (Shop Floor)
5+ Years of Experience Using Microsoft Office Suite Access, Excel, and PowerPoint, VBA Programming
4+ Years of Operations / Industrial Engineering Experience
4+ Years Experience in Root Cause Analysis, Lean Six Sigma Tools
3+ Years Experience with SAP – Business Objects and SQL
3+ Years Experience with LM Aero Manufacturing Systems (SFM/EWI, QADS, etc.)
Green Belt/Black Belt Certified

220

Operations Engineer Prin Resume Examples & Samples

Ability to work strategic plans and tactical plans and negotiate optimized approaches across multi-disciplines within the enterprise
Exceptional presentation skills in developing messaging, training and compelling strategies resulting in broad and diverse teams implementing and executing new prevention methods and approaches
Strong technical knowledge of Supplier Quality methodologies and transactional solutions
Strong technical knowledge of manufacturing techniques for parts and components typically susceptible to counterfeiting
Knowledge of the regulatory development process such as FARS and DFARS process
Experience working with industry partners and government organizations
Ability to lead teams and influence
Understanding of Industry trends, associations and emerging technology in prevention methods
Knowledgeable in supplier quality operations and requirements
Creative and innovative approach

221

Operations Engineer Resume Examples & Samples

Must be a US citizen and able to obtain & maintain a DoD Secret security clearance
Experience with projecting end of life date based on work order data
Demonstrated expertise with the Maximo Computerized Maintenance Management System, including the ability to develop reports providing senior management key information for provisioning and obsolescence management
Ability to work in a fast-paced environment. Innovative ideas for solving life cycle and logistics analysis. Good communication skills, both written and oral. Basic computer literacy, i.e., Word, Excel, Visio. Maximo experience
Perform other duties as prescribed by the management in a manner that enhances customer satisfaction
Job may require as much as 25% or more travel both CONUS and OCONUS
Willing to work any shift, weekends, holidays, and overtime
Will be required to work in compliance with OSHA and Raytheon safety policies and procedures
Experience with statistical analysis and data visualization a plus

222

Operations Engineer Resume Examples & Samples

Minimum 2 years of experience in life cycle management processes, logistics analysis for EOL and OBM. Experience with projecting end of life date based on work order data
Demonstrated experience on developing life cycle extension strategies on equipment which is end of life. Demonstrated expertise with the Maximo Computerized Maintenance Management System, including the ability to develop reports providing senior management key information for provisioning and obsolescence management
Ability to work in a fast-paced environment. Innovative ideas for solving life cycle and logistics analysis. Good communication skills, both written and oral. Basic computer literacy, i.e., Word, Excel, Visio. Maximo experience. Perform other duties as prescribed by the management in a manner that enhances customer satisfaction

223

IP Operations Engineer Resume Examples & Samples

Network monitoring & trend analysis
Manage technical escalations from the NOC
Handle major incidents by collaborating with other departments within TalkTalk
Ensure operational processes and procedures are followed in accordance with department guidelines and company policy
Liaising and escalating with external suppliers and other TalkTalk departments to ensure minimum disruption and downtime on the network
Coordinate with problem management to identify reoccurring incidents and identify longer term solutions
Work on remote sites and data centres to install and maintain network equipment
Support office & call centre network connectivity
Responsible for enforcing the company security policies and ensuring the integrity of the network is maintained
Work with third party suppliers and off-shore partners to ensure they are able to add value to TalkTalk
Manage and maintain any new connectivity requirements
Authorised to make changes on the network both in business hours as well as out of hours & to administrate all elements of the customer networks (edge & core), office networks and call-centre networks
Responsible for adhering to the company security policies and keeping abreast of any changes
IP, OSPF, STP, BGP, IS-IS, MPLS Knowledge
LAN and WAN troubleshooting skills
Experience with network monitoring tools
Experience of trouble-ticketing systems
Worked in an ISP environment (MPF & SMPF)
CCNA, CCNP, JNCIA or equivalent experience
Experience of DNS and Radius systems

224

Operations Engineer Resume Examples & Samples

High school diploma or state equivalent
Working knowledge of building automation, system controls and fire alarm systems
Must have general knowledge of industry maintenance and repair practices
Ability to work independently and plan work without direct supervision
Proficient computer skills and experience working with Direct Digital Control systems, desirable

225

IT Operations Engineer Resume Examples & Samples

Perform IT Operation support including 24/7 consignment duty for critical applications. This includes handling service calls both within and outside office hours (in a rotating schedule), creating and maintaining support documentation and coaching and training IT operators using this documentation
Support a smooth introduction of changes into operation. Besides changes and projects that are implemented during daily operations, some of the changes require a scheduled maintenance window for the factory. IT Operation support plays an important role in both preparing and executing such changes
Operational application support and testing encompass both configuration and maintenance of local applications and executing application tests and documenting the results of these tests
Support IT Service and Demand Management. Reviewing and approving standard changes, CMDB maintenance and manage housekeeping standards are a few of the tasks part of this function
Apply and Maintain the Operations Management Processes
Support (virtualized) License Servers, the Citrix environment, Packaging
Bachelor degree or equivalent qualification, preferably in Information Technology or Electrical Engineering/ Mechanical Engineering/ Software Engineering with experience in Information Technology
ITIL Foundation and experience with ITIL based service desk tooling (e.g. ServiceNow.com)
Experience in service delivery in an industrial environment
Basic knowledge of operating systems (Windows, Unix, Linux) to the level that is required to logon, read log-files, analyses issues and execute commands to restore services

226

Operations Engineer Resume Examples & Samples

Strong communication and multicultural interaction skills
Planning / Organizing, Prioritizing & Goal setting
Quality and sustainability focus
Systematic problem solving
Holistic thinking, approaches
Decisiveness & Judgment
Creativity and Innovation

227

Technology Operations Engineer Resume Examples & Samples

Resolving user support tickets (including escalating to and liaising with application developers for further assistance when required)
Regularly communicating environment status to user groups
Documenting known issues / best practice / system information in knowledgebase systems
Performing root cause analysis of recurring issues and delivering solutions to address
Deploying software to test environments and streamlining the software deployment process through optimization and automation
Building test environments based on application architecture and QA requirements
Preparing test environments for data refreshes and major test events
Infrastructure management and capacity planning
Business travel and occasional weekend work may be required
Proven IBM z/OS Mainframe experience in a development and/or support environment (with current knowledge of z/OS, CICS, JCL, Adabas Natural, NDM and MQ)
Knowledge of SDLM, Endevor, CA7 and Mainview desirable
Knowledge of Linux/UNIX and comfortable working in shell
Experience with at least one ODBC and knowledgeable in SQL
Strong analytical and troubleshooting skills; ability to investigate problems using vague or incomplete information
Results oriented with strong customer focus

228

Co-op Operations Engineer Resume Examples & Samples

Complete tasks on computer using MS Office programs such as Word, Excel and Power Point
Interact effectively with team members on a daily basis. Share opinions and ask questions relevant to the work and/or his or her study program
Work independently on assigned tasks with some supervisory oversight
Recognize problems which are beyond intern’s capabilities and learn from the experts in the area
Work assigned tasks to meet schedule and may coordinate details with other departments
Maintain good attendance and perform other related duties as assigned
Present year-end presentation of Woodward internship experience
Must report GPA status to leader on a quarterly/semester basis
Insert specific functions/tasks pertinent to the internship
Other functions will vary based on the assigned work area
May rotate assignments to gain additional business experience
Competent skills in problem solving and trouble-shooting
Competent in the use of PCs, MS Office Programs and other associated software
Ability to effectively operate in a team environment
Solid knowledge of the English language with the ability to speak, read and write along with good listening skills
Good marks in relevant subjects
Possess high motivation, flexibility and ability to work on his/her own
Add other KSA's pertinent to specific internship/discipline

229

Operations Engineer Resume Examples & Samples

Completed degree or within several credits of a degree in Computer Science, Software Engineering, Linguistics or related field
Understanding of or experience with military or intelligence community operational environment and practices
Experience in military applications in speech and language-related areas
Experience with developing software a plus
Understanding of software testing, requirements and quality assurance is beneficial
Must be a quick learner, proactive, efficient and able to work well both individually and in teams
Ability to transfer/obtain/maintain a U.S. government security clearance
The candidate must be able to work both independently and cooperatively with a multidisciplinary team. –Characteristics of STAR staff are enthusiasm, self-motivation, initiative, passion for learning, thriving in a flat organizational hierarchy, and a desire to control their own career paths

230

Cybersecurity Operations Engineer Resume Examples & Samples

3+ years of experience with providing information assurance support, documenting compliance, or evaluating IA security posture in a DoD environment
Experience with reviewing government guidance, including task orders, directives, STIGs, or IAVAs for applicability and implementation
Secret clearance required

231

Operations Engineer Resume Examples & Samples

Disposition non-conforming material with root cause and corrective action analysis as required
Perform operator training, as required
Perform and support First Article Inspections assuring hardware meets all quality requirements flowed down from the programs
Conduct area self audits to assure compliance
Create and update work instructions for use by manufacturing operations
Participate in the design of fixtures and tooling
Engage with factory area to address systemic issues to root cause/corrective action/preventive action to reduce scrap and rework
Must be self-motivated and possess good communication skills, especially in documenting evaluation results
Must be adaptable and willing to work varying assignments
Must be customer focused
Working knowledge of Military and Commercial manufacturing processes
SAP and PRISM system knowledge
Experience in implementing Statistical Process Control and Design of Experiments to solve design and manufacturing related issues
Ability to obtain U.S. Security Clearance
Ability to work with suppliers to ensure schedule and technical issues are resolved
Strong teaming and communication skills
U.S. Citizenship is required as this position will need a U.S. Security Clearance within 1 year of start date

232

Data Operations Engineer Resume Examples & Samples

The Data Operations Engineer II's responsible for the integrity of the production data utilized by SC employees by administering steps required to resolve or escalate issues that may prevent successful completion of scheduled production processes and data transfer as well as to ensure changes to the production environment have been reviewed and authorized. Should be able to analyze data and processes to help identify improvements or risks on how the data is delivered
Ensures that batch production scheduling and report distribution are accurate and timely
Works directly with users to troubleshoot and support incidents regarding failed jobs and systems issues. Tracks all work through the centralized ticket tracking system
Participates in the review and implementation of new and existing processes that will impact the ability for Data Operations to delivery data to the business
Able to create and execute queries to relational data tables to identify process issues or to perform mass updates, preferred
Performs ad hoc requests from users such as data research, file manipulation/transfer, research of process issues, etc
Identifies potential problem trends with possible suggestions to reduce incidents
Works with other IT groups during maintenance to ensure minimum impact to production processes
May assist in other related departments as required by business needs

233

Tools Operations Engineer Resume Examples & Samples

Day to day operations for monitoring related services and platform solutions both developed within the Automation Development team as well as purchased from third party vendors and open source solutions. This includes hardware administration, custom software analysis, network and systems operations, performance and process improvement, implementation automation and systems documentation
This position is also responsible for partnering with tools engineering teams on small scale projects within the Tools & Automation organization. Typical projects would include new tools automation initiatives and updates to existing products and services that require planning, incredible attention to detail, and flawless execution
Proven knowledge of SOAP and REST API frameworks
Proven knowledge of Linux/Unix administration
Proven knowledge of infrastructure automation and orchestration platforms such as Chef and Puppet
Knowledge/experience with supporting enterprise monitoring operations
Represent Systems Management organization in a wide array of IT application and infrastructure projects requiring broad knowledge of monitoring and automation
Work with Tools Automation Engineering and Automation Development teams on tooling and monitoring strategies, design changes, optimization, and enhancement of service delivery
Experience in large scale infrastructure environments with 10,000+ servers
Lead 2nd/3rd level support as it relates to tools operations both custom developed platform solutions and third party vendor products
Managing and maintaining the tools services which include server support, code deployment and automation via Chef
Scripting with Python and JavaScript
Preference with experience with MongoDB (or other NoSQL)
Detailed knowledge of operational monitoring platform design, both open source and third party enterprise based
Detailed knowledge of hardware technologies and systems support – administration, configuration, troubleshooting, performance tuning, security, and general support of Intel platforms
Detailed knowledge of core Internet and networking protocols (DNS, DHCP, TCP/IP, ARP, HTTP, HTTP/S, SSH), IP communication, packet structure, load balancing equipment, and troubleshooting
Detailed knowledge of enterprise operating systems including Microsoft Windows, Linux
Experience with web application development platforms, tools and utilities including Ruby, PERL, VBScript, Python, PHP and JavaScript
Experience with database management systems including Microsoft SQL Server and MySQL
Proven expertise with operational Configuration Management platforms such as Chef, Puppet, CF Engine, etc
Preferred ITIL v3 Foundations
Preferred 5 years of experience in systems engineering and tools operations, 3 – 5 years specifically supporting monitoring and / or automation platforms
Expert knowledge and experience with Enterprise Chef application configuration development and implementation
Proven expertise in designing and engineering operational solutions for supporting web hosting environments
Proven expertise in troubleshooting/diagnosis of complex web hosting environments and systems
Technical certifications as appropriate for the position
BA/BS in CS, Engineering or equivalent work experience

234

Tools Operations Engineer Resume Examples & Samples

Day to day operations for monitoring related services and platform solutions both developed within the Automation Development team as well as purchased from third party vendors and open source solutions
This includes hardware administration, custom software analysis, network and systems operations, performance and process improvement, implementation automation and systems documentation
This position is also responsible for partnering with tools engineering teams on small scale projects within the Tools & Automation organization
Typical projects would include new tools automation initiatives and updates to existing products and services that require planning, incredible attention to detail, and flawless execution
5 or more years of experience in systems engineering and operations
Experience with web application development platforms, tools and utilities including Ruby, PERL, VBScript, Python, PHP and JavaScript,
Proven expertise in architecting, building, and supporting highly available and scalable solutions
BS degree or equivalent experience

235

Search Operations Engineer Resume Examples & Samples

Define system, quality and analysis on systems, networks, and applications, translating requirements into functional specifications and effective processes
Improve the build and release management for all online services
Ensure reliable index and code pushes
Work with Development and QA on validation of software changes
Adhere to change management policies and processes for all production hardware and software changes
Define and deliver optimal system architecture projects within agreed-upon time frame
Assist in the development and maintenance of security best practices
Own projects for product changes and improvements
Develop tools and scripts to assist with routine maintenance tasks
Mentor other Operations team members in the usage of tools and scripts
Provide recommendations for scalability and performance improvement across multiple services and technologies
Provide on-call support during business hours (including weekends and holidays) in a shared rotation for production search services
At least 3 years of recent systems administration experience in a large scale production Linux or other UNIX environment, preferably as a senior member of the team
At least 3 years of scripting and development skills in bash, perl, python, etc
Ability to architect high-availability, distributed systems and services in a hosting environment including hardware, OS, storage, network, and database solutions
Experience with capacity planning and performance measurement tools and reporting
Experience in the development and roll-out of technical operations processes
Experience in designing and implementing solutions for a large installed base of servers
Bachelor's degree in Computer Science or Electrical Engineering or equivalent work experience
Previous experience in an online business is essential
Previous work experience in a large global company
Previous work experience in operations

236

Operations Engineer Resume Examples & Samples

Persistently researches new threat vectors and modes of attack and incorporates this data into day-to-day delivery practices and tools
Ensure daily operational processes effectively support operations objectives of detecting malicious behavior and enacting appropriate event response procedures
Work with other security and technical staff to conduct network testing, documenting incident results and providing management with incident reporting and summary observations
Respond to physical and logical security incidents through remediation efforts including implementation of a secure infrastructure and the development of and adherence to inciden response and recovery processes
Create and maintain all security related documentation and logs
Monitor, and analyze output from detective and preventative technical control devices, initiate remediation actions per procedure where required
Systems documentation, status reports, incident response reports capacity and forecasting, design/implementation of systems performance and security enhancements
Excellent communication skills both verbal and written. Excellent customer service skills
Familiar with a variety of the field’s concepts, best practices, and procedures
Develop and foster relationships with IT personnel that allow for effective exchange of information and ideas to ensure harmony between security and network areas
Bachelor’s degree with at least 3 years of experience in the field
Formal IT Security Certification such as Security + or CISSP is highly desired
Experience in Security Operations Center environments a plus

237

Complexity Management Operations Engineer Resume Examples & Samples

Partner with SBU Complexity Management Team to successfully execute all CM projects and realize CM targets
Responsible for the management and execution of Operations complexity Management Projects form concepts to completion
Validate Operations Complexity Management cost savings impact
Coordinate/Plan CM Plant Events with CM team
Coordinate and work with the plants to complete all Plant event pre-work
Lead/facilitate plant event teams
Analyze plant P&L, costs, SKU portfolio within the plant
Work with plants on supplier complexity reduction and consolidation
Bachelor’s degree in Engineering (Mechanical or Industrial) 2-4 years of experience
Understanding of manufacturing processes to include: Forging, HT, die casting, injection molding, machining, investment casting, painting, finishing, packaging
Understanding of a manufacturing plant P&L
Ability to facilitate lean workouts, meetings, team events
Knowledge of sku/product costing
Ability to develop innovative solutions
Must possess organization and time management skills
Must possess strong leadership, communication and interpersonal skills
Ability to successfully communicate with all levels of management and global sites
Must demonstrate teamwork
Basic knowledge of supply chain and capacity planning
Knowledge of Design for Manufacturing (DFM)
Ability to travel domestic and international
Proficient in Microsoft Office (Power Point, Excel, etc)

238

Operations Engineer Resume Examples & Samples

Investigate, analyse and report on technical compliance with Suppliers contracts
Analyse programmes of works submitted by Suppliers and report on the value for money being provided by the Suppliers to the Employer
Investigate, analyse and report on technical solutions proposed by Suppliers taking account of technical options, good practice and value for money. This will include processes (such as measurement) and best use of materials
Liaise with other members of the services delivery team to ensure coordinated investigation, analysis and reporting to the Employer
To be fully conversant with and understand the relevant Supplier contracts
Ensure a consistent approach between monitoring and measurement engineers (MMEs), providing contractual interpretation on measurement issues in liaison with the client’s commercial team
Spend of time on site on the Scottish trunk road network and in the OCs’ offices, with MMES, field engineers (FEs) and OC staff, to discuss/agree measurement issues, as well as attend measurement meetings
Previous experience in a similar role across highways/bridges/maintenance
Experience in contracts associated with highway maintenance, management and improvement
Knowledge & experience working with O&M contractors
Chartered / Incorporated Engineer

239

Operations Engineer Resume Examples & Samples

Experience working for an enterprise organization highly scalable infrastructure
Demonstrable and considerable experience in design and implementation of Engineering (Unix) systems
Experience with engaging, handling and influencing IT and engineering teams, ideally from an Integrated Circuit background
Demonstrable experience in presentation to technical and non-technical peers and engineering platforms
Experience and in depth technical knowledge of compute infrastructure (Linux)
Experience and demonstrable evidence of storage technology deployment and management
Experience in managing engineering grid abstraction layers (ideally IBM’s LSF)
Office move experience including infrastructure migration
Experience and willingness to travel

240

Operations Engineer Resume Examples & Samples

Partners with Senior Operations Engineer(s), Senior Database Administrator(s), Security Engineers and Service Manager(s) on the operational aspects of associated services to meet or exceed committed service levels
Execute the operation, control, reporting and continuous improvement against the infrastructure (typically hardware, software, data stored on various media, and all equipment within wide and local area networks) required to deliver and support infrastructure services and products to meet the needs of the business
Conduct application vulnerability assessments, including internal and external penetration testing, and publish written reports on findings and remediation recommendations
Perform ongoing security audits and vulnerability assessments to ensure Applications are not exposed to vulnerabilities
Performs processes to ensure the stability, capacity and performance of associated services. Addresses/adjusts services proactively 7x24 as needed to maintain or exceed service levels to business
In partnership with Senior Operations Engineers, Operations Engineers, Security Engineers, and Database Administrators, monitors and initiates immediate and permanent resolution to infrastructure service incidents
For accountable services, partners with Senior Operations Engineer(s) and the Global Services organizations responsible for ITIL Service Management based processes associated with Incident, Problem, Change, Release, Availability, and Release Management
Leverages the implemented architecture aspects of an established infrastructure service to improve delivery of that service
Works as part of a team that leverages agile approaches to meet business needs at an accelerated pace
Manages and executes the processes, systems and functions to package, build, test and deploy changes successfully into technical infrastructure environments
Provide Level 1 support to Scrum teams on secure coding techniques and standards
Manages and executes the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software
Delivers measurement and improvement of all aspects of the availability of infrastructure services to ensure that the level of service delivered is matched to or exceeds the current and future agreed needs of the business
Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures. Applies techniques to modify demand for a particular resource or service
Initiates immediate and permanent resolution to incidents with systems and services, by coordinating the efforts of the resolution team or teams
Actively participates in an on-call rotation, one week on (evening and overnight hours) and multiple weeks off

241

Product Operations Engineer Resume Examples & Samples

Partner with Product Managers to determine process and system designs to best meet product requirements
Partner with Product Architects, Engineers, and development teams to ensure process and system designs are in synch with product specifications
Work with necessary Finance & Billing functions to ensure monthly customer usage data is correctly invoiced on time
Partner with Program and Project Managers to set Ops deliverables to keep projects on track
Work with Sales and Support teams to provide support for new products or features
Create processes for sales, provisioning, billing, and support and complete relevant documentation
Develop operational systems requirements for new products and features
Implementation and testing of operational system changes and processes
Training plan, content and delivery for Provisioning (CVP, Implementation, etc) and support teams
Root cause analysis of operational product issues and implementation of process and system improvements

242

IT Operations Engineer Resume Examples & Samples

3-5 yrs Indirect Auto Finance underwriting experience in the Michigan area. The position will be based in Troy, MI
Prime Auto Underwriting experience preferred
Must demonstrate a professional, personable, and friendly communication style with a focus on customer service and an ability to interact with all levels of individuals on the phone and in person
Make in person visits to dealer customers a couple times a month building and developing relationships
Excellent written communication skills are also required
Must enjoy working independently and effectively in a deadline-driven, multi-task environment, with organization and attention to detail being imperative
The position will require travel to dealers in the territory, typically no more than 2 days a month

243

Access Operations Engineer Resume Examples & Samples

Act as a subject matter expert in LLU Access Network technologies, both as an escalation in fault fixing and also to train and coach other members of the Operational teams
Investigate, diagnose and resolve faults and incidents on the LLU Access Network, including faults on MSANs, DSLAM, backhaul technologies, IP and Ethernet switching networks and broadband aggregation
Maintenance and management of TalkTalk Access network infrastructure
Working with colleagues, develop and give direction improve operational monitoring of the access network
Resolve and provide technical guidance on Carrier Ethernet, EFM and ISDN30 faults
Carry new software release testing including test case provision when assistance is requested from Engineering colleagues
Opening and progressing of TAC cases through to completion with Vendors
Ensure the correct level of documentation is created, reviewed and maintained and adhered to
Manage network changes or upgrades (in conjunction with Operations), ensuring that they are implemented with minimal interruption to the end customer
Coordinate the pro-active analysis of network components to ensure that all network performance objectives and targets are met
Provide leadership and direction during the escalation of major service outages on the network or project risks and issues that are delivery impacting
Technical liaison with internal teams and external third party suppliers to manage the investigation and resolution of network issues
Undertake network maintenance – proactive; preventative and reactive to ensure network remains operational, resilient and efficient
Experience of working in network operations
Experience of trouble ticketing systems
OSPF/BGP MPLS knowledge
Worked in an ISP environment (MPF&SMPF)

244

Operations Engineer Resume Examples & Samples

We deploy a new version of the Minddistrict software at least once a month, with intermediate releases when necessary for important features
Keeping all monitoring lights green
Keeping track on resource utilisation and take appropriate actions in time
Off-site backups
OS updates
Keeping track of security bulletins and take appropriate actions in time
Application performance monitoring and helping finding bottle necks and hotspots
Log management, identifying server and application issues
Assisting in deploying new version of the application stack
Supporting in procedures related to internal office automation
Supporting Minddistrict to stay in control, conform ISO 27001

245

Datacenter Operations Engineer Resume Examples & Samples

Manage projects involving the physical installation of cabinets, cages, Racks, shelving of ICT equipment’s, cable management, PDU’s etc
Work with/ Co-ordinate various internal/external groups (such as telecommunication service providers, electrical / power cabling partners, caging partner, Telindus internal departments etc ) in order to install, troubleshoot, repair equipment
Oversee the scheduling, maintenance and monitoring of all heating, ventilating, air conditioning, water, electric and other systems to ensure efficient operations
Inspects facilities and generates inspection reports
Physical access management, maintain access policies and access lists
Provide remote hands services for customers as required including reboots, testing/trouble shooting, making and installing cables
Respond to emergency outages
Act as a contact for datacenter audits

246

Advanced Operations Engineer Resume Examples & Samples

Work with a team to design and integrate lean thinking into advanced manufacturing technologies for Steelcase manufacturing locations globally
Facilitate applications for grants, working with universities and consulting groups on research opportunities
Work with manufacturing and operational leaders in the company to identify and pursue the biggest manufacturing challenges
Lead the design, development, and implementation of lean manufacturing processes with optimal ergonomics, labor and material costs and improved yield and throughput of our operations
Investigate innovative ergonomic assembly solutions
Work with manufacturing in developing mixed model/heijunka scheduling systems
Document manufacturing methods and work with engineers, operators and leaders to establish proper operator balance charts, standard work, etc. for implementation into a manufacturing environment
Transfer knowledge on these topics to other engineering personnel
Collaborate effectively with all areas of the organization (e.g. manufacturing, industrial design, engineering, marketing, management, customers)
Communicate and coordinate activities with multiple functional groups
Work with product development engineers to develop new process techniques that allow us to explore/launch new and innovative product design solutions
Coordinate multiple projects
Willingness to work independently and research globally
Travel up to 25% of time
BS/MS/PhD in Operations/Industrial Engineering or equivalent engineering discipline with appropriate coursework focus
Must have at least 5 years of experience working with lean manufacturing and 3 years of manufacturing shop floor experience
Exposure to the study and application of advanced analytics, innovation simulation and IoT
Must have strong project management/leadership skills
Must have the ability to understand factory flow and the effective utilization of lean tools in manufacturing
Must be proficient in understanding of ergonomics
Proficiency with MS Office required
Working knowledge of SAP is a plus
Knowledge of various manufacturing processes
Passion for using critical thinking to implement change
Ability to take theory, research and ideas to application, implementation and execution in a manufacturing environment
Capable of managing multiple project assignments
Team-oriented, flexible, must be able to work with all levels of management
Functional experience working with engineering design project teams and machine builders/integrators

247

Operations Engineer Resume Examples & Samples

Previous Parenteral Manufacturing experience
Responsible for maintaining a safe work environment, working safely, and accountable for supporting all HSE corporate and site goals
Technical or science degree preferred
Previous leadership/supervisory experience helpful
Career interests in operations leadership
Packaging experience

248

Datacenter Operations Engineer Resume Examples & Samples

Provides OPERATIONAL support to systems and services for our engineering/lab environments, including: servers, storage, network; virtualization and OS support
Support of lab and data center infrastructure, including power, networking, data cabling etc, but not limited to.
Helping the team in running an efficient data centers and labs, following the global best practices and internal guides and regulations
Resolve any local or remote (global) customer technical issues and requests through diligent research, reproduction and troubleshooting
Work with other team members and other IT support organizations to effectively responds and support users' requests, incidents, outages and escalations
Work in all stages of the R&D test bed life cycle: D&A(Design & Architecture), ordering, physical deployment, initial configuration, monitoring, support & troubleshooting issues, upgrading, reconfiguring upon user requests and finally decommissioning
Will work directly with internal VMware teams to define and reconfigure their environments and infrastructures
Set up of new equipment, both loaned and purchased, tear down of old equipment
Performance analysis, proactive troubleshooting, continual improvement and capacity planning for environments.
Propose and execute initiatives to reduce failures, defects and improving overall performance
Document and communicate status, deployments, procedures and plans
Perform under pressure and able to drive multiple tasks in parallel
Automate deployments and system configurations of lab environments.

249

Operations Engineer Resume Examples & Samples

Lead and develop appropriate methods, processes, and standards to ensure efficient and cost effective inventory control function
Identify opportunities to improve warehousing efficiency and effectiveness, by recommending and implementing solutions that will drive cost saving opportunities. Ensure sustainment applying PDCA methodology
Analyze resource and technology needs to develop and implement action plans that will improve Inventory Control. Provide payback and associated hard and soft savings
Build understanding and gain “buy in” of approved standards and processes by the appropriate personnel
Perform analysis on physical or system audits on Inventory balances, and reconcile and document, recommendations or corrective actions as required on root cause analysis of operational processes. Improve the design and operations to optimize inbound efficiency and space utilization/storage efficiency
Develop and meet daily, weekly, and monthly performance KPI’s, to monitor the fulfillment of the primary objectives to provide the right product at the right time, and damage free at a competitive cost for Distribution, Embroidery or Kaumagraphy
Minimum 3 years of experience in Embroidery / Distribution Operations environment. Proven experience on leading projects from start to end that drove facility performance. Possess the ability to asses and discuss the human and organizational impacts of major change on an existing operation and understand and use a variety of communication styles to facilitate the exchange of ideas between management, and associates
Experience in SQL, project management, process flow mapping and/or MES and MRP systems
Experience in Lean implementation tools and techniques, Six Sigma Methodology

250

Lead Operations Engineer Resume Examples & Samples

Iterate, iterate, iterate
Oncall rotation
Be passionate about monitoring
Believe MTTR is more important than MTBF
Believe Operations provides a service instead of working tickets
Understand that availability is everyone’s responsibility
Optimize the entire software delivery pipeline with quality built in
6 or more years industry experience
Experience managing significant load in the wild, comfortable with scaleout tiers, resiliency
Strong scripting language experience (bash, Ruby, Python)
Experience implementing DevOps practices
Pluses are Metrics, Monitoring, Graphite, Logstash

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