Operations Sales Manager Resume Samples
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Operations Sales Manager Resume Samples
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PM
P McDermott
Pearl
McDermott
6205 Hammes Underpass
Detroit
MI
+1 (555) 398 6309
6205 Hammes Underpass
Detroit
MI
Phone
p
+1 (555) 398 6309
Experience
Experience
San Francisco, CA
Manager Sales / Financial Operations
San Francisco, CA
Lynch-Cummings
San Francisco, CA
Manager Sales / Financial Operations
- Provide regular constructive feedback on performance/development and address poor/mediocre performance in a timely manner
- Work w/ professional services colleagues to create statement of work descriptions for contracts
- Develop and refine processes to better serve sales, sales management, and the business
- Quarterback the financial and operational targets for sales management
- Recognize high performers to maintain motivation and retain key talent
- Assist with completing RFP/RFI
- Support and contribute to the day to day management of the Allscripts Proposal Center, including maintaining policies and procedures, RFP tracking and metrics, staff administration, staff reviews, etc
San Francisco, CA
Field Sales Operations Department Manager
San Francisco, CA
Price Inc
San Francisco, CA
Field Sales Operations Department Manager
- Developing and implementing strategic sales, operations and network plans; Directing sales forecasting and setting performance goals accordingly
- Permanently organize Dealer Area Sales Managers Meetings incl. Fleet, AS and Upfit-Management
- Dealer Performance management
- Provide Market Intelligence (market/ customer/ competitor) to Product Management
- Increase effectiveness of work of the existing dealers in close cooperation with dealer sales managers)
- Close cooperation with regional Fleet managers as well as AS-Managers
- Acquisition, qualification/ development and evaluation of the team employees (LEAD)
present
Detroit, MI
Senior Operations / Sales Manager
Detroit, MI
Von-Waters
present
Detroit, MI
Senior Operations / Sales Manager
present
- Creates Sales Plays that result in improved performance and/or improved sales effectiveness
- Create & execute employee retention programs; retain and develop high performers
- Inspect standard HPS is being executed effectively & develop Sales Managers to close identified gaps
- Engage managers and coach/develop to close identified gaps; ensure you have the best overall team possible to deliver results
- Understands industry under management and performance benchmarking to design effective plays
- Set clear performance expectations and delivers regular, effective communication to teams
- Constructive, professional and positive working environment
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
The University of Alabama
Bachelor’s Degree in Business
Skills
Skills
- Proficient in time management; the ability to organize and manage multiple priorities
- Ability to take initiative and effectively adapt to changes
- Ability to interpret and create policies, procedures and manuals
- Excellent customer service skills
- Computer proficiency in Microsoft Word, Excel and Outlook
- Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes
- Strong analytical and problem solving skills
- Able to establish and maintain a cooperative working relation
- Ability to interpret and create spreadsheets
- Able to use sound judgment; work independently, with minimal supervision
15 Operations Sales Manager resume templates
Read our complete resume writing guides
1
Assistant Manager, Entrance Operations, Sales Resume Examples & Samples
- Responsible for the development of department supervisors, including training, coaching, and mentoring. Oversees supervisors, ensuring they are driving GSAT and TSAT initiatives to increase guest and team member satisfaction
- Responsible to drive initiatives and sales programs designed to meet or exceed revenue goals for multi day/park to park tickets, Express /Ride Reservation products. Manages inventory and audit process for department. Works with team members to resolve guest issues and approves guest resolution and recovery
- Manages the daily operations budget by ensuring appropriate staffing utilization, par staffing levels and appropriate manpower, running an efficient operation. Accountable for maintaining expert-level knowledge of all products and services, technology, and departmental operating policies and procedures as it relates to core business needs and industry trends. Participates in weekly meetings with Marketing and Sales, Event Operations, Park and Resort Operations, 99 meetings. Collaborates with Sales and Marketing on sales initiatives, special and marquee events, ticket and annual pass programs, and guest collateral
- 3 - 5 years of supervisory experience required; or equivalent combination of education and experience
2
Sales & Loans Operations Manager Resume Examples & Samples
- Bachelor’s degree in business, finance or equivalent experience on this field
- Minimum of five years of experience in a financial institution, loan department or similar area
- Extensive knowledge of financial institution policies and procedures
- Extensive knowledge of residential real estate lending practices and related areas
- Good managerial, communication and public relations skills
- Ability to use office equipment, such as computer terminal, calculator, copier and fax machine
- Flexibility on working schedule
- Familiar with applicable regulations and loans guidelines
- Active Driver’s License
- Previous loan sales experience
3
Manager of Sales & Ticket Operations Resume Examples & Samples
- Bachelor’s degree in business, sport management, marketing or related field; or equivalent combination of education and work experience
- Experience in a ticket office, preferably a Division I athletic department
- Familiarity with ticketing software, preferably Archtics
- Strong oral, written and interpersonal communication skills
- Ability to portray a positive image
- Ability to work with and serve a diverse community
- Willingness to work as part of a collaborative team; and
- Employment offer is contingent on meeting eligibility requirements for operating state-owned vehicles
4
Program Manager, Sales Programs & Operations Resume Examples & Samples
- Work within a collaborative team environment to define, launch, and drive mission-critical strategic and operational initiatives for Global Sales
- Manage end to end process for systems deployments, enhancements, and integrations. Deliver experienced thought leadership to project management, analysis and process improvement activities
- Manage, mentor and address escalations from Global Sales support team for systems and process related inquiries
- Drive best-practices sharing and continuous learning across the Global Sales organization
- Minimum five years of experience in a program management, process design and support role
- 10-15 years of related work experience
- Highly motivated with excellent verbal, written, communication and interpersonal skills
- Ability and experience entering new situations, learn quickly in a fast-paced environment, quickly understanding the drivers of success, and modeling key metrics
- Must be well versed in Visio and best practice process documentation techniques
5
Sales Crediting Operations Manager Resume Examples & Samples
- Create employee social networks with Salesforce Chatter, Salesforce Rypple and Salesforce Force.com
- Develop customer social networks with the Salesforce Sales Cloud, SalesforceData.com, Salesforce Service Cloud, and Salesforce Site.com
- Connect with customers on public social networks with Salesforce Heroku and Salesforce Radian 6
- Empower small business to become social enterprises with Salesforce Desk.com and Salesforce Do.com
- Extend a company's social enterprise with apps from the leading enterprise app marketplace, AppExchange
- Run apps on Database.com, the first social enterprise database
- We've been recognized for four consecutive years as one of FORTUNE's 100 Best Companies to Work For 2012, named the World's Most Innovative Company and the third Fastest-Growing Tech Company by Forbes
6
Senior Sales Effectiveness & Operations Manager Resume Examples & Samples
- Manage a broad range of projects and on-going activities to support the execution and monitoring of assigned sales initiatives and programs
- Track assigned initiatives by monitoring progress towards meeting goals, ensuring follow-through on the part of key players and sustaining momentum to drive to successful outcomes
- Coordinate and project manage the business planning process
- Work with Finance and Analytics business partners to ensure Head of US Genetics Sales receives requested information
- Translate analyses to inform proposed strategic initiatives and/or to highlight issues/opportunities to address, with the end goal of accelerating business growth
- Act as a thought partner to Head of US Genetics Sales and Regional Directors
- Monitor use and maintenance of CRM to ensure maximum value is leveraged from this strategic business tool
- Diagnose gaps related to use and maintenance and develop solutions, in partnership with Regional Directors
- Partner with Regional Directors to ensure Ops Review presentation readiness
- Function as extension of Head of US Sales in assigned HQ meetings
- Analyze and evaluate the effectiveness of sales, investments and results
- Participate in the development of business plans
- Facilitation in strategic planning, execution and change management
- Coordinate with the field and support to Head of Sales to ensure adherence to CIA/compliance obligations
- Travel approximately 20%
- Minimum of 7 years’ related experience
- At least 5 years’ experience in the biotech/pharmaceutical industry
- Track record of applying strong analytical skills – including commercial, financial acumen and budget management – to enhance decision-making
- Willingness to proactively identify issues and opportunities in the business and make the appropriate recommendations, and/or take the appropriate action, to get things done. Proven track record managing initiatives directly supporting the field sales team
- Demonstrated ability to work independently in a fast paced, innovative and performance driven environment
- Flexible and able to adapt to changing priorities
- Knowledge of the Legal and Regulatory landscape pertaining to biopharmaceutical sales
- High level of proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
7
Manager Sales / Financial Operations Resume Examples & Samples
- Support Sales and Sales Ops with RFP/RFI activities
- Support and contribute to the day to day management of the Allscripts Proposal Center, including maintaining policies and procedures, RFP tracking and metrics, staff administration, staff reviews, etc
- Strong understanding of the Sales Business Development cycle
- Strong understanding of supporting Request for Proposal (RFP) processes
- Act as Mentor to peers and new employees
- Assist with deal qualification
- Assist with completing RFP/RFI
- Assist in administrative and training activities for Sales Operations
- Handle escalations from sales and sales management
- Find opportunities for improved efficiency and effectiveness
- Ensure company interests are represented in sales approach
- Develop and refine processes to better serve sales, sales management, and the business
- Identify and recruit internal/external talents to ensure effective mix of competencies
- Induct new team members in order to quickly maximize performance
- Set and communicate team/individual objectives and KPI to inspire individuals to achieve high performance
- Allocate work load to fully utilize every employee's talent
- Implement development plans and coach for individuals to reach their maximum talent
- Provide regular constructive feedback on performance/development and address poor/mediocre performance in a timely manner
- Recognize high performers to maintain motivation and retain key talent
- Regularly communicate on company news and team progress against business plan
- Create team spirit
- Bachelor's degree in business, finance, sales, marketing, or equivalent training in business or sales management
- Typically requires 5-8 years total experience in this area
- Minimum of 1 to 2 years experience in a management position (2 direct reports)
- Strong excel knowledge / financial analysis background
- Project management / process improvement mentality
8
Regional Manager, Sales & Field Operations Resume Examples & Samples
- Responsible for leading, guiding & mentoring Business Development Managers in driving the performance of Audi Finance and Volkswagen Finance retail, lease, wholesale, remarketing & protection plan products in the retail environment
- Establishes relationships with dealers, monitors their performance for profitability
- Responsible for key relationships - Senior Dealer Relationships (GM/DP)
- Responsible for driving Audi Finance and Volkswagen Finance business with Dealer Groups
- Provides strategic and tactical direction to the Audi Finance and Volkswagen Finance Leadership Team on complex, multi-brand significant profitability & risk issues
- Monitors development of wholesale package documentation for submittal to the corporate credit committee
- Key liaison with Brand Field personnel
- 7-10 years extensive professional field experience with automotive financial services or automotive wholesale/retail sales & marketing functions including extensive leadership experience
- Senior professional field or credit related experience within automotive industry
- Proficient in Microsoft applications (PowerPoint, Excel & Word)
- Effectiveness in listening and expressing verbal and written viewpoints to varied audiences. Ability to convey ideas concisely, clearly, persuasively, accurately and logically
- Versatility to respond to unfamiliar tasks and changing needs, priorities, direction and timing. Willingness to accept new approaches, changes and develop options to overcome problems, obstacles. Stay current with changing knowledge and skill requirements
- Ability to develop relationships, identify customer needs, reduce gaps and respond effectively to fulfill commitments. Present positive and professional image during contacts with others
- Ability to consider the impact of own decisions on other areas of the organization and involve areas impacted in the decision process
- Recognition of necessary new tasks, self-starting ability to pursue and complete tasks, meet deadlines, develop new and better methods to achieve goals
- Ability to screen facts, diagnose root causes, weigh alternatives, evaluate solutions and use sound judgment in making objective and timely decisions
- Capability to plan work systematically and practically, establish priorities and schedule tasks to utilize oneself, personnel and material cost effectively
- Proven through leading a diverse staff including teambuilding and conflict resolution abilities
- Commitment to continuous learning and behaviors that recognize value and leverage the skills, knowledge and talents of diverse population groups and cultures both internally and externally
9
Retail Operations Manager Best Buy Sales Theater Resume Examples & Samples
- Minimum of 8 – 10 years of Retail Operations related experience is required
- Proven success collaborating with others and building strong relationships with key re-sellers required
- Strong experience delivering business presentations to key decision makers and key stakeholders both internal and external is essential
- Strong proficiency with Microsoft Office suite
- Proven ability to influence leadership roles both internal and external
10
Digital Operations Sales Segment Manager Resume Examples & Samples
- Manage sales transaction flows across desktop / mobile / tablet from initial visit through order submission
- Work with design and UX resources to optimize the customer experience
- Own projects with considerable scope and/or complexity with significant impact on customer experience
- Work with digital analytics to define and optimize metrics and dashboards to measure sales flow engagement, orders and conversion rate
- Create buy-in for the sales strategy with internal and external partners
11
Business Operations Manager Sales & Coverage Technology Resume Examples & Samples
- Ensure sound operational governance and management of the functions in scope with data and insights, manage the implementation of the target operating model for all functions in scope
- Gather, measure, collate, and analyze data from different sources in order to drive better business performance, ensure compliance of mandatory training requirements – GPL, DTL, etc
- Manage financial performance, effective risk and controls management, drive governance processes, run people processes, run management reporting, manage supplier relationships, run PMO functions, and generally ensure a high level of operational hygiene
- Initiate and drive function-wide initiatives aligned with road-map and strategy, such as implementation of the optimal operating model, location strategy, vendor strategy, cost take-out, productivity improvement, communication strategy, delivery governance, etc
- Manage financial parameters covering direct and indirect costs, financial forecasting, budgeting, and cost management
- Help deliver accurate, high class dashboards through respective teams covering People, Process, Tools, Cost, Risks, Location, and Suppliers
- Experience in communications, marketing or change management preferred, experience in working with, analyzing, and managing data across multiple sources, and recognising patterns to drive insights
- Experience with financial management, cost management, budgeting, and forecasting processes, experience managing people processes
- Experience in risk and controls management and project portfolio management, excellent interpersonal skills and strong stakeholder management skills
- Experience with supplier management and negotiation
12
Senior Digital Operations Sales Segment Manager Resume Examples & Samples
- Leverage our devices, services, and promotions to drive sales
- Develop marketing requirements and technical specifications for flows and features within the sales funnel
- Work with teams across the business to prioritize, define and implement new enhancements to the sales funnel
- Analyze data, results and Voice-of-the-Customer to drive future enhancements to the flow
- Manage prioritization and trade-offs among customer experience, performance and operational resource load
- Identify opportunities for user testing and leverage results to course-correct or optimize
- Communicate a clear perspective on the sales roadmap and the prioritization of your individual projects
- Must be passionate about emerging trends and stay on the leading edge of new technologies to create the best customer experience
- Demonstrated ability to work on multiple projects simultaneously and adapt to shifting priorities
- Strategic thinking skills coupled with a proactive, results-oriented attitude
- 6+ years of experience in ecommerce merchandising and website management
- 6+ years of experience in website production with a firm grasp of website fundamentals
- 4+ years of experience analyzing data, monitoring website performance for improvements, and ensuring business goals are being met
- Ability to take products to market; from concept to implementation
- High computer literacy, with the ability to learn new systems and tools quickly
- Strong interpersonal skills for working with large and geographically dispersed internal and external partners
- Able to make timely decisions, anticipate problems and provide creative solutions
- Ability to work well within a team environment and under pressure of deadlines
- Ability to analyze data, monitor campaigns for improvements, and ensure campaign goals are being met
- Ability to influence change across multiple departments and conflicting priorities
13
Manager, Sales Process & Operations Resume Examples & Samples
- Manage and serve as the subject matter expert for all operational processes and procedures related to the business transactions of the Global Sales Organization
- Lead and execute process improvement initiatives for the Global Sales Organization (both sellers and operations team) to increase efficiency and effectiveness of the sales process
- Develop, manage, and drive the alignment of standard operating procedures and business operations for the Global Sales Organization worldwide
- Create and manage resource guides and training materials for the Global Sales Organization in an effort to to foster education and engagement around the sales process
- Lead all training and communication efforts for the Global Sales Organization, Brands and hotels related to operational changes that impact the sales process
- Strong leadership experience both with and without authority
- Exemplary written and oral communication skills Proven experience at diagnosing, evaluating and improving business process
- Experience with MS Office applications (specifically, Excel, Powerpoint) required
- Experience working in the hospitality industry (hotel sales/corporate travel) strongly desired
- Experience working with Lanyon Property Vault, RFP/Rate/Channel Publisher strongly desired
- MBA, Bachelor’s Degree or equivalent experience required
- Minimum of 4 years’ experience in sales operations, preferred
14
Manager, Sales Brokerage Operations Resume Examples & Samples
- Build a high performance linehaul execution team
- Onboard strategic carrier partners and potential customers for our own backhaul opportunities
- Proactively monitor Linehaul activity to identify, address, and prevent potential issues
- Negotiating rates with carriers to achieve optimal margins
- Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Sort Centers, Fulfillment Centers)
- Develop performance metrics to assist with driving business results
- Ability to translate customer service requirements into logistics requirements
- Lead initiatives to optimize transportation lead times, costs and service levels
- Must be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met
- Excellent communication, both verbal and written as you will be required to convey updates on issues, operational status and business drivers during shift changes as needed throughout the activity cycle and during daily/weekly reviews
- A completed Bachelor’s Degree from an accredited university, or 2+ years Amazon work experience
- 7-10 years experience in Brokerage Management functions
- Experience managing a division, department or team at a large brokerage firm
- MS Office experience required, with advanced level in Excel (v-lookup, pivot tables, macros, etc.)
- Knowledge of Lean and Six Sigma methodologies
- Must be able to work weekend and night shifts as needed, as this team provides tactical support to Amazon’s fulfillment and sort center network 24 hours /7 days week
15
Operations Sales Manager Resume Examples & Samples
- Coaches insurance sales agents to increase sales results
- Oversees the day-to-day management operation which includes ensuring adequate staffing with properly trained personnel, accountability for quality and quantity of work, and guiding and advising subordinates in the more complex phases of their work
- Oversees and directs manager recommendations regarding employment, employee performance, promotions, salary recommendations, transfers and terminations
- Conducts performance appraisals, fosters employee development, interviews as appropriate, and serves as a role model for the operation
- Ensures compliance with departmental performance management process, including progressive disciplinary action if necessary
- Has full authority for the following people management responsibilities
- 2-5 years relevant industry experience (sales, insurance, call center)
- Proven leadership experience required, with a focus on goal setting and coaching
- Ability to drive to results by making decisions in a proactive, timely way and establishing priorities with clear goals and responsibilities to achieve results
- Ability to independently formulate solutions and employs and examines all resources available to implement solutions
- Ability to lead change by effectively building commitment and winning support for initiatives
- Strong interpersonal skills with the demonstrated ability to gain the confidence, respect and trust of senior executives, clients and staff
- Ability to conceptualize a project and create a vision
- Demonstrated ability to lead others and follow-through on projects to completion
- Demonstrated ability to function effectively as a team-oriented leader, able to work independently but also lead cross-functionally
- Proven ability to exercise sound judgment and strong problem solving skills
- Effective written and verbal communication skills, including the ability to communicate internally as well as externally with remote locations, external partners, clients, and vendors
- Proven negotiation skills with the demonstrated ability to effectively develop and leverage key relationships
- Proven project and time management skills; must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment
- Must demonstrate strong active listening and follow-up skills, planning, prioritizing, organization, analytical and customer/employee relations skills in the performance of all essential job functions
- Must possess strong presentation skills and demonstrate a comfort dealing with high level executives
- Support in pursuing and winning new contracts as well as renewing and expanding current contracts
- Strong computer skills and the ability to navigate through multiple systems without assistance, proficient in Microsoft Office
- Ability to lead by example; personal service orientation, attendance, and availability in the department are critical
- Demonstrated use of logic and creativity in decision making
- Exposure to managing a P&L preferred
- Core competencies include
16
Sales Operations Operational Account Manager Resume Examples & Samples
- Contributes to the operational business relationship management of large accounts, may manage the operational business relationship of small, domestic accounts
- Conducts and reviews moderately complex business analysis
- Resolves operational issues, which may require collaboration with cross organizational teams, in support of the customer requirements
- Conducts research, analyzes data, and presents findings for projects of moderate to high complexity
- Performs operational performance reviews with the customer/partner and supports improvement plans. (Reviews typically include topics such as special pricing, inventory levels and procurement plans, delivery performance, claims, and disputes impacting the financial position of the account)
- Consults and advises on operational matters of low complexity to internal clients on peer level
- Typically 2-4 years of related experience with experience, preferably in supply chain, customer service, procurement or financial management
- Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required
- Intermediate understanding of core HP businesses and the revenue cycle
- Demonstrated familiarity with Microsoft Office tools, particularly Excel, Word, and PowerPoint
- Developing ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements
- Developing ability to establish and maintain good relationships with external customerspartners on peer level and one level above
17
Senior Sales Operations Data Manager Resume Examples & Samples
- Bachelor’s degree in MIS, business analytics, informatics or other relevant discipline
- Requires 3 + years of experience as a Clinical or Commercial Data Manager
- Experience in collaborating with International business partners; flexibility in scheduling to accommodate time zone differences
- Competency and ability to implement data management processes and procedures
- Competency in the utilization of Microsoft Office suite
- Proficiency with relational databases and data management systems
- Proficiency with BI visualization tools, specifically Tableau and Wave Analytics
- Proficiency with SAS and/or other programming languages
- Excellent oral, written and presentation communication skills
- Ability to deliver quality results in a timely manner
- Effectiveness in supporting and collaborating within a matrixed organization
- Excellent negotiation and conflict resolution skills
- Ability to be highly effective in a dynamic, rapid growth environment
18
Regional Sales & Mktg Operations Manager Resume Examples & Samples
- Manages all Sales and Marketing support team members including, but not limited to, recruitment, training, scheduling, motivating, coaching, counseling, payroll submission and terminations
- Prepares and/or submits all necessary new hire, personnel change and termination paperwork to Human Resources in a timely manner
- Trains the process new hires (phone list update, sign-in sheet, business cards, pager, email set-up, DRI uniform, gift acknowledgment)
- Monitors attendance and training schedules for Sales and Marketing departments to include Tour Reception, Gifting, Sales agents and Sales managers
- Provides monthly sales staff reports to the Regional Sales and Marketing Support Manager
- Supervises and assists with the Tour Reception and Gifting departments
- Ensures accuracy of the rotor management; provides coverage when necessary
- Assists the Regional Vice President of Sales and Vice President of Marketing in the day-to-day departmental sales execution and communications
- Coordinates and schedules all Regional conference calls
- Maintains and updates all regional logs & reporting
- Manages staffing counts for all sites within the region
- Assists with departmental initiatives, roll outs and trainings
- Manages and maintains the region's Cap Ex budget
- Coordinates any contracted vendor work with assistance of the support staff
- Updates and maintains all Sales-related Standard Operating Procedures
- Executes monthly pipeline and variance calls and reports
- Manages approvals for Concur reimbursement requests
- Plans and books travel for Regional Sales and Marketing Vice Presidents
- Performs general office duties including, but not limited to, ordering office supplies and equipment, outgoing mail processing, distributing inbound Sales mail, keeping all POS forms stocked and updated, initiating check requests and vendor set up, scheduling copy repair, and interacting with Information Technology, Facilities, Housekeeping and Food & Beverage as needed
- Consistently demonstrates how We Love to Say Yes™ by maintaining the highest standards of professionalism when interacting with team members, management, members, owners, and guests
- A minimum three (3) years of supervisory experience in the timeshare field required
- Computer proficiency in Microsoft Word, Excel and Outlook
- Ability to interpret and create spreadsheets
19
Sales Operations & Capability Manager Resume Examples & Samples
- Develop, implement, and follow-up Pakistan distributor scorecard
- Put in place and follow-up joint business planning process between Pakistan distributor(s) and LMT’s
- Get full understanding of trade dynamics to be able to provide accurate sales forecasts
- Be externally focused and bring the outside in by continuously developing Mondelēz organization capability on Pakistan trade dynamics
- Support Manager CP&A in developing Mondelez Pakistan RTM strategy through; analysing status quo, surfacing opportunities, developing alternatives and recommending RTM solutions
- Partner with distributor to decide on future expansion plan coverage expansion plans while ensuring a healthy ROI
- Partner with distributor to leverage technology and Sales Force Automation system including; developing Hand held features (WiSE) to support field force, developing control features to enhance field supervision and provide field force with KPI tracking features and reports
- Assume full accountability for flawless management of all Sales and Trade marketing KPIs; coordinating target setting process, developing standard reports, ensuring timely delivery of accurate reports
- Contribute to improving Sales performance through; KPI tracking to determine issues/opportunities, analysis to understand root cause, managing monthly KPI review forums to agree corrective actions and tracking progress against agreed action
- Leverage distributor’s field force incentive programs and Mondelez Sales Management (SIP) to drive; Category, Sales and Trade Marketing strategies. Responsibility includes; recommending and setting up programs, parameters and setting up systems and processes to ensure smooth implementation and fair remuneration
- Responsible for ensuring Master data and sales data accuracy
- Partner with distributor to develop business cases for all sales, logistics and IT related distributor investments and ensure planning of spend in distributor’s budget and following through implementation
- BA from an accredited University preferably in Business Administration and/or Engineering, post graduate Studies is a plus
- Strong leadership and managerial skills
- Sales Forecasting
- Strong command of English (spoken and written) and of MS office
20
Senior.manager, Gx Program Sales Operations Resume Examples & Samples
- Plan and manage customer territory assignments as well as on-boarding strategies and processes
- Partner with Compensation Committee to design compensation structure aligned with financial and programmatic goals
- Develop and manage to rep-based KPIs to drive program efficiency and maximize financial performance
- Understand key pricing and profitability metrics to evaluate program performance and investment opportunities
- Create and execute training and development programs to facilitate sales rep on-boarding and performance improvement
- Management of on-going and new IT projects related to program effectiveness
- Profitable market share growth in Community Pharmacy customer segment
- Development of key market differentiating programs
- 5 years of Sales/Program Management with demonstrated team leadership experience
- Highly organized with the ability to multitask and prioritize workload
- Demonstrated ability to exercise good judgment in a fast paced decision-making environment is required
- Salesforce proficiency
- Strong communication skills especially in the area of verbal/written communication with geographically diverse workforce
- Ability to think logically and analytically, problem-solve, build consensus, and lead initiatives
- Pharmaceutical experience a plus
21
Program Manager, Devices Sales Operations Resume Examples & Samples
- Program management, and excel skills and experience in reseller sales and operations planning
- Experience in one or more of the following: customer support, sales and operations planning, account management, marketing
- Experience in using reporting and analysis tools such as Excel
- Experience in program administration skills – this includes organization, managing details, keeping multiple tasks/projects on track, time management, and delivering results
- Experience in a team environment on multiple projects with changing priorities
- 4+ years of Supply Chain experience is preferred
- Aptitude for technology, able to learn new tools quickly
- 4+ years of Retail, Consumer Packaged Goods, or E-Commerce experience is preferred
- Strong structured thinking and problem solving ability
- Exceptional interpersonal and communication skills, both written and verbal
22
Sales Operations Data & Analytics Manager Resume Examples & Samples
- Mastery of basic data-management applications (e.g., MS Excel)
- Understanding of complex data structures (e.g. relational databases, data marts, table joins, etc.)
- Experienced in staff management including setting team goals, evaluating team performance, and providing constructive feedback to team members
- Healthcare and/or health insurance experience preferred
- Ideal candidate will be able to understand and communicate how data and analytics can be used to solve complex business problems
23
Sales Manager Operations Account Management Resume Examples & Samples
- Contribute to relevant research necessary to determine the back-office strategy (short and long term)
- Design annual plan and budget for Account Management department, including organization structure, define relevant project plans, staff planning and alignment with relevant other departments
- Initiate, develop and implement new or improved policies, processes and tooling which are needed to realize annual plan and budget
- Organize and manage human resources including alignment with relevant other department processes in order to align department competency with plan and budget
- Manage department performance
- Lead execution of improvement project plans: manage progress, quality, cost and reporting
- Determine information/reporting requirements of all relevant stakeholders
- Gather and process data and report relevant information
- Ensure compliance with relevant policies, guidelines and regulations
- Higher vocational level education, Bachelor’s degree preferred
- Minimum of 3 years of relevant working experience
- People management skills, knowledge of operations account management are required
- Planning & management skills required
- Thinks within policies, procedures and processes
- Ability to optimize processes and solutions to tailor specific situation
24
Americas Sales Operations Program Manager Resume Examples & Samples
- Leads multiple complex operational processes
- Acts as a project manager for complex medium to large projects
- Owns highly complex business sensitive deliverables; interprets complex analyses and reports, making recommendations and/or decisions on moderately complex issues
- Provides expert direction and guidance to process improvements and establishment of policies
- Solves complex business issues and make appropriate recommendations by applying advanced subject matter expertise
- Provides leadership and training on specific processes to entry and intermediate level employees
- First level university degree or equivalent experience; advanced university degree preferred
- Typically 6-10 years of experience in a business related function, preferably finance, accounting, or compensation
- Excellent communication skills (e.g. written, verbal, presentation). Mastery in English and local language as well as other languages as required
- Expert knowledge and skills with business applications (e.g., Excel and Compass)
- Ability to lead a team
- Advanced understanding of internal business processes and policies
- Solid business acumen and understanding of accounting concepts
25
Senior Operations / Sales Manager Resume Examples & Samples
- Inspect standard HPS is being executed effectively & develop Sales Managers to close identified gaps
- Define gaps to performance goals and solve problems in or out of our control
- Understands industry under management and performance benchmarking to design effective plays
- Creates Sales Plays that result in improved performance and/or improved sales effectiveness
- Accountable to make critical decisions for based on financial plan; assess resources, compensation, or sales talent needs
- Works with customer & Customer Success team to ensure effective sales engagement
- Accountable for effective personal development plans (PDP) with managers and reps
- Accountable for regular & effective performance improvement plans (PIPs)
- Help define, understand, and achieve client targets (“MCE”)
- Act as a point of escalation as designed for client performance issues to ensure we deliver results
- Support creation & delivery of SPRs as subject matter expert on performance
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Field Sales Operations Department Manager Resume Examples & Samples
- Please make note that this is a local hire and we are not offering an expatriate assignment**
- Dealer Performance management
- Developing and implementing strategic sales, operations and network plans; Directing sales forecasting and setting performance goals accordingly
- Coordinating needs and efforts of internal sales management, retail development, marketing and promotions, distribution & logistics and the parts & services departments toward successful execution of these business plans
- Ensure strengthening of dealer management of Van sales as the profitable business direction
- Increase effectiveness of work of the existing dealers in close cooperation with dealer sales managers)
- Stimulate the appearance of new dealers in regions with additional sales potential, as well as replacement of ineffective dealers (in close cooperation with the Dealer Net-department)
- Initiating a stringent escalation process in case of target underachievement (turn around measures, escalation letters, Van Board-Meeting etc)
- Developing organization of training and certification of dealer staff
- Operative Dealer Support
- Monitor and actively support the achievement of the Target Agreements
- Coach and support dealers in sales topics (business processes, dealer standards etc.)
- Ensure weekly monitoring of dealer sales and stocks
- Conduct and/or participate in local, regional and national dealer round table meetings
- Van department cooperation
- Provide Market Intelligence (market/ customer/ competitor) to Product Management
- Cooperation with Planning and Ordering department to solve operative tasks
- Ensure preparation, alignment and submission of Dealer target agreements and reports
- Monitor production orders and product availability for dealers
- Ensure monitoring and timely reporting of dealers stock situation
- Be responsible for continuous effectiveness of assigned controls and appropiateness of relevant control designs
- Perform and ensure complete documentation of assigned internal controls in accordance with control designs
- Knowledge of accounting standards, statistical analysis, precision measurement and process capability
- Knowledge of retail processes and procedures, with emphasis in New and Pre-owned sales, accessories, service and parts
- Must be able to work flexible hours/work schedule
- Travel domestically and internationally
- Requires valid driver’s license
- EEO Statement
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Program Manager, Retail Sales & Operations Resume Examples & Samples
- Lead project development process from inception to Implementation
- Identify root cause of underperformance issues and develop process changes required to improve project performance
- Lead development of communications on program operations performance and in identifying future opportunities for improvements
- Drive completion of Brightstar and client data inputs for key meetings, and ensure key outputs are completed and documented in a timely fashion
- Analyze information for feasibility, to identify gaps and to conduct additional inquiries
- Manage logs of issues, risks, and action items to completion
- Support as needed the operations teams and various business units in completing analytics and recommendations
- Ensure all deliverables are performed in a timely and accurate manner
- Coordinate all product implementations across sales channels
- Manage documentation of key decisions and action items from Brightstar’s services to ensure ability to identify financial and operational risks
- Support a culture of innovation and ensure continuous improvement activities at the individual and team level
- Contribute positively to a suite of development programs that support the concept of high performing teams to achieve this culture
- Using data insights, support a professional change management regime
- Ensure communications are timely, relevant, effective, proactive and meaningful and the most effective communication tools are used in the process
- Conduct, analyze, summarize and communicate the results of a Post Implementation Survey
- 3+ years of experience in a client facing Consulting role
- 5+ years in a multi-functional role interfacing with Operations, Finance, IT and Senior Business Leadership
- 3+ years in a program management/sales channel management role
- Prefer experience in the cellular industry
- Experience with Supply Chain a plus
- Experience with Operational Process mapping, analysis and improvement a plus
- Product and Sales Channel management experience
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Sales Operations Senior Manager / Manager Resume Examples & Samples
- Act as business owner and project manager for all aspects of targeting and call plan effectiveness
- Partner with senior sales leadership and brand team to align business and targeting strategies
- Partner with sales force, internal sales operation team, and IT to manage and modify sales force alignments regularly in support of sales objectives
- Act as internal contact, overall project coordinator and liaison between the Field Sales Force, IT, and selected third party vendors to ensure all data is available to meet quarterly deadlines
- Build a strategic partnership between AGN; When required, work in conjunction with co-promote partners in these areas to coordinate activities to ensure project alignment and execution excellence
- Select, direct and supervise outside consultants and other third party contacts as necessary in these areas
- Work in conjunction with sales leadership, IT and other internal groups to assist in ROI and business tracking analyses; Maintain high levels of quality, accuracy, and process consistency
- Manager: Bachelors degree and 3 years of related professional experience
- Sr. Manager: Bachelors degree and 5 years of related professional experience
- Demonstrated ability to scope and manage projects
- Excellent analytic skills, and demonstrated experience in analyzing and synthesizing data to inform decision making, using Excel and other tools
- Experience with VEEVA system
- Ability to handle multiple responsibilities, prioritize appropriately and find the way to deliver results efficiently
- Possesses strong project management skills
- Proficient / Excellent MS Excel and PowerPoint skills
- Sample accountability experience
- Advanced degree (MBA)
- 5+ years of pharmaceutical sales, marketing or operations experience
- Direct experience in sales operations, planning or reporting
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Manager of Operations & Sales Resume Examples & Samples
- Understand account priorities through regular communication and engagement with Customer Manager, reviewing upcoming plans, executing post event analysis and providing solutions to key business challenges at an account level
- Communicate upcoming key ad activity, display commitments and new product introductions to chain operations teams
- Review district and store sales performance and chain syndicated inventory measures
- Upsell orders of products linked to a survey sell or "pre-book" process
- Improve size, number and positioning of displays above chain wide execution commitments, including influence of display planners
- Provide post event analysis on a district and chain level to drive improved future display performance
- Sell customized solutions including permanent equipment, universal shippers, and tailored product recommendations by store segment, affinity merchandising and IRC utilization
- Play a key role in the forecast development and sell in of IRC pallets, prefilled shippers, innovation displays and prebuilt pallets
- Meets on a periodic basis to review prior period and YTD performance against key performance display and financial metrics
- Identifies open routes and weaker performing broker in store representatives, understanding the Retail Supervisor's plan to improve these results, and creating accountability to prior commitments
- Provides feedback on retailer operations personnel commentary regarding broker's in store representatives
- Provides NAN Frontline Team with weekly account priorities
- Bachelor's degree or equivalent work experience. 5+ yrs of sales experience with CPG organization
- Highly motivated individual with excellent communication/analytical/negotiation/influencing/follow up skills
- Retail/Category Management experience is a plus
- Strong PC skills including above average Microsoft Excel, Word, Outlook and PowerPoint skills
- Solid understanding of financials including P&L impact of sales decisions
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NSX Sales Operations Senior Manager Resume Examples & Samples
- Driving, facilitating and consolidating WW Forecast and other Team cadences
- Support Global and Americas NSX Product Business Planning; including targets for Bookings and Headcount and related Investment Plans in partnership with Finance
- Assist with the weekly Pipeline and Forecast Management Cadence
- Provide Business Operational support and co-ordination for Specialist Product programs, promotions, pricing and Go-To-Market initiatives as requested by NSX leadership; this will include product allocations from HPP/EPP programs and PSO Credit allocations
- Take responsibility for clear, concise onboarding material for New Hires, working in partnership with Sales Leadership, HR and Global Field Readiness organizations
- Past experience in a Sales Operations role
- Ability to communicate clearly and concisely with attention to detail
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Senior Manager Americas GTM Sales Operations Resume Examples & Samples
- Consistent leadership and day to day management of regional Sales Operations personnel
- Using knowledge of company products, services, support and technology, deploys sales operations activities to achieve sales regions or segments goal
- Key team responsibilities: complex quoting, data reconciliation, system data integrity, sales onboarding enablement, liaise with Order Administration, Partners, Legal, Deal Desk, Compliance and Renewals team
- Proactively identify opportunities for sales process improvement. Work closely with sales management to inspect sales process quality and prioritize opportunities for increasing organizational efficiency
- Sales systems operational execution, reporting, and management
- Drive standardization and improvement of reports and dashboards leveraged by sales leadership
- Partner with global operations, sales and channel leadership to drive initiatives that improve adoption of sales systems
- Establish processes needed for discipline and rigor required to sustain data integrity and enable sales productivity
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Operations Sales Manager Resume Examples & Samples
- Minimum of two years coaching, mentoring, supervisory or management experience
- Insurance, Sales, Call Center Experience is a plus
- Property & Casualty License or ability to obtain
- High School Diploma required, College Degree strongly preferred
- Working shift to fall between 10:30 a.m. – 9:00 p.m. CST Monday- Friday with floating comp day. Every other weekend required 9:30 a.m. - 6:00 p.m. CST. Based on business needs additional flexibility may be needed
- Proven track record of delivering improved and sustained results over time
- Ability to foster a high-performing team environment
- Possesses exceptional interpersonal skills and strong influencing abilities
- Demonstrated capacity to communicate across small and large groups
- Readily able to adapt and lead others through change
- Strong organization, planning, time management and delegation skills
- Desire to coach and mentor others with noted enjoyment of team collaboration
- Ability to successfully manage in a structured environment
- Willingness to learn needed technical aspects of the job
- Good business acumen and professional demeanor
- Strong skills in all basic computer applications (Word, Excel, PowerPoint, etc.)
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Sales Operations Applications Management Senior Manager Resume Examples & Samples
- Manages 4 team members on shore and provides direction and guidance to onshore & offshore managed service model cluster leads and resources. Manages baseline budget and new run forecasting and software expense based on additional AOP approvals year over year
- Manages and participates in the support schedule across teams and provides weekly support to business and technical teams during critical incidents or planned application and technical downtimes
- Assists, or is the project lead, in defining project plans and estimates, and identifying issues and risks, including report status. Provides input to, develop parts of or manages a project plan is developed while working with or is the project lead
- Oversees prioritization and delivery of solutions for area(s) of ownership to ensure value realization
- Maintains resource allocation for production roadmap (i.e., defines the case for change, gains investment approval/identifies pursuit opportunities)
- Defines strategy for integrating systems by providing technology perspective that ensures alignment of BIS approach
- 10+ yrs of related IT business/appl development work experience
- 5+ yrs Project Mgmt exp. 2+ yrs AOP/Budget & Forecasting exp
- Experience with PepsiCo PLM process
- Proven ability to partner/work effectively with Operations team and/or any internal and external teams/work independently with core team and work in a managed service model
- People Management/Coaching & Mentoring
- Knowledge of Incident, Problem and Service Mgmt/Knowledge of Software Application Management and Delivery/Knowledge of Server technologies: VM/memory/CPU/storage
- Knowledge of Sybase, Oracle & Teradata/Knowledge of Java and WebServices and (mid-level skills) in SQL/Knowledge of Autosys / UNIX KSH/Knowledge of Printers, Scanners, Mobile devices
- Change Mgmt/coordination for approvals
- Test Planning and execution. Defect resolution focus. Excellent written/communication skills. Strong documentation and problem solving skills
- Work independently and as well as part of a team
- Functional knowledge of Go To Market, Electronic Commerce and Supply Chain is a plus
- Basic network fundamentals (WAN, LAN, Wireless environments) is a plus
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Manager, Sales & Digital Operations Resume Examples & Samples
- Work with our international affiliates’ Editorial, Inventory, Production, Digital, and Warehouse departments to create and track workable schedules that support Sales deadlines and ensure timely delivery of titles to market
- Utilize a title management system to track and maintain book data and schedules
- Liaise with international imprints on their ebook priorities and set quarterly low price promotions to support their goals and work with US sales on gaining key merchandising slots with major e-tailers and low price aggregators like Bookbub
- Track international shipments to ensure timely arrival in US warehouse
- Manage materials required for Sales and marketing, including ensuring books are cataloged and galleys and egalleys are available as applicable
- 3+ years’ experience in inventory management, managing editorial or production within a publishing house; international and digital experience a plus
- Excellent communication, organizational and follow-up skills and attention to detail
- Proven ability to create and manage schedules, track multiple projects, and meet dates in a deadline-driven environment
- Excellent computer skills, including working knowledge of the MS Office Suite, with special emphasis on Excel and Filemaker Pro
- Ability to work collaboratively and diplomatically across international departments with strong interpersonal skills
- Interest in international publishing
- College-level understanding and use of the English language
- A college degree (BA or equivalent) or equivalent work experience
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Manager, Sales & Marketing Operations Resume Examples & Samples
- Directs, coaches and guides the Sales and Marketing Operations staff to ensure they meet and exceed both internal and external customer expectations, delivery timelines and produce high quality of work
- Collaborates with Harvard Pilgrim Leadership, from Sales, Medical Management, Underwriting, Government Affairs and Customer Service, to ensure all functions and processes that involve the Sales and Marketing Operations area are defined and working
- Represents Senior Sales Management by leading or participating in and making key decisions on behalf of Sales Management within high level corporate Projects and Initiative Teams as well as managing team members who participate on workteams associated with these projects
- Responsible for maintenance and development for Sales CRM (EEE/Oracle, Salesforce) systems along with associated business processes, documentation, and training of Sales teams (including audit requirements)
- Leads projects related to CRM by providing overarching structure for the project, ensuring the appropriate resources are involved, sets implementation plan, and ensures execution and integration into the Sales process
- Creates and oversees all responsibilities and initiatives to: Implement, improve, and monitor all department processes, including, but not limited to
- 7 years of progressive health care experience with 5 years of management experience
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Sales Operations Associate Manager Resume Examples & Samples
- Lead cross-organizational business initiatives that are sponsored by Sr. Director of JCPO
- Drive alignment and business process integration with cross-functional organizations
- End to end business process design, implementation and ongoing execution including sales, partner sales, order management, trade-in programs manufacturing (in-take, refurbish, re-certify, re-package, deliver), finance and accounting,
- Define and develop key performance indicators and metrics to measure ROI on JCPO initiatives
- Management of direct reports and indirect relationships
- BS degree with 10 years of experience. MBA preferred
- Must have proven project management experience developing detailed project plans using Six Sigma, the DMAIC framework or other methodology and the ability to create detailed process flow documentations
- Ability to apply structured problem solving (taking a large, complex problem and breaking it down into components , involve others as needed, drive resolution )
- Thrive in ambiguity, strong decision making and organizational skills
- Excellent written and verbal communications skills with an emphasis on mapping complex processes
- Finance background with Experience in Trade-In Programs
- PMP or other Program Management certification
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Sales Manager, Branch Operations Resume Examples & Samples
- Integrity & Trust
- Minimum 2 years of sales experience, preferably in the face to face meetings industry
- Computer proficiency required including MS Office
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Operations Sales Manager Resume Examples & Samples
- Reviews and analyzes program performance to determine program needs
- Site level communication for file movement / agent movement
- Real time movement instruction & support to the site
- Analysis & Accountability to file performance while incorporating operations KPIs
- NLY, Contact Penetration, File penetration, SPH, Conversion, CPH
- Outlier file management; if CPH drops or performance KPIs make recommendations on movement
- CPH in site Outlier management
- Interval analysis- hourly, weekly, DOW, WOM
- Make/Model trending & analysis
- Create power hour details
- Create countdowns of sales needed for closing files
- Hours management: make sure that the DOD weekly required hours are achieved. Also monitoring shrink/attendance and making sure that there are solid plans put in place when we start seeing misses in delivery
- Weekly readout- Did file meet file objectives
- Strong outbound experience (dialer experience preferred) Dedicated to providing superior dialer operations which will lead to increased sales performance
- Naturally great with people—especially on the phone
- Exceptional, professional communication skills both written and verbal
- Effective presentation skills are essential for this position
- Skilled in developing and maintaining key professional customer relationships
- Ability to think logically, communicate clearly and diplomatically with a wide range of users ranging from RAs to Executive Management and Clients
- Excellent analytical, problem solving, and troubleshooting skills- ability to define problems, collect data, establish facts and draw conclusions
- Ability to self manage, self motivate and be accountable for assignments and related deadlines
- Competent with Windows and Microsoft office products
- 5-8 years experience in a outbound sales
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Operations / Sales Manager Resume Examples & Samples
- Detailed knowledge of safety procedures and ethics
- Strong management and leadership characteristics
- Ability to interact with a diverse group customers
- Ability to motivate employees
- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) most of the work day
- Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements most of the work day
- Normal setting for this job is: outdoor setting
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Distributor Operations Sales Manager Resume Examples & Samples
- 1) Work with Distributor’s Sales Leadership in developing and executing plans to build sales team next generation capabilities
- 2) Build distributor’s sales team capability on how to assess an efficient coverage model while delivering on fundamentals and sales objectives
- 3) Ensure a strong execution for P&G Corporate/channel Programs (Such as retail coverage plan, wholesale activation, Premium Store program. Etc)
- 4) Propose ideas/action to accelerate the growth through reviewing Sales fundamentals’ scorecard with the distributor’s sales team
- Legally eligible to work in Iran
- A minimum of 3-year relevant experience in FMCG sector
- Very good knowledge of written and spoken English (on top of Persian)
- Strong leadership, communication and creativity skills
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Sales Operations Program Manager, SMB Resume Examples & Samples
- Lead analysis on performance of various sales programs to drive insights
- Work with XFN partners and drive SMB NA projects with a view of driving revenue growth
- Support sales teams on medium and long-term planning including launch of new sales programs, resourcing and org design
- Demonstrated ability to present technical content to general audiences
- Proven stakeholder management skills – including managing multiple partners simultaneously
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Sales Operations Program Manager, Sales Resume Examples & Samples
- Operating cadence: Support Canada sales teams in maintaining a regular rhythm of the business (e.g., daily/weekly/quarterly revenue trends, quarterly key account and overall business reviews, quarterly goal setting). Set appropriate KPIs and track performance
- Automation and efficiency: Partner with sales leadership of market strategy to drive growth as well as the central team to develop regional processes and tools/dashboards that can be scaled centrally
- Strategic Planning: Partner with sales leaders on how to optimize resources to drive growth, including medium/long-term planning focused on market opportunity sizing, product focus, resourcing and org design
- 12+ years of work experience in Sales Finance, Sales Analytics, Sales Operations, and/or Strategy consulting, or 10+ years with MBA/Master’s degree
