Sales Operations Manager Resume Samples

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D Green

Dagmar

Green

7516 Hoppe Crossroad

Phoenix

+1 (555) 872 8856

7516 Hoppe Crossroad

Phoenix

Phone

p +1 (555) 872 8856

Experience Experience

Boston, MA

Sales Operations Manager

Boston, MA

Adams and Sons

Boston, MA

Sales Operations Manager

Performance Management: Develop personnel by assessing performance, counseling and training to support continuous improvement
Works with Sales team to create and maintain a culture focused on delivering results by providing ongoing coaching and development of the team
Develop the management and warehouse personnel by assessing performance, counseling, and training to support Continuous Improvement
Develop action plans to improve sales effectiveness of Dealers performing below expected market levels
Develop predictive indicators based on historical performance to be continuously refined and improved
Assist executive management in developing and maintaining sales reporting and analytics requests
Work directly with Sales Management to providing timely sales analytics including weekly pipeline analysis, forecasting, and sales results

Boston, MA

Regional Sales Operations Manager

Boston, MA

Bergnaum Inc

Boston, MA

Regional Sales Operations Manager

Work with other managers in the RSO function, and Sales, to manage RSO resources and deal workflow
Align on and execute capital spend plan for the region. Assist with relocation and network optimization projects in assigned region
Worked with sales management on territory planning and the development of quotas and commission rates
Working with headquarters and channel marketing, track dealer performance. This includes measuring actual sales to forecast, measuring ink consumption, etc
Develop, manage & report on key revenue and pipeline metrics
Develop Account Plans for targets and current clients
Develop and maintain a list of top 50 strategic targets for the Carolinas region

present

Boston, MA

Senior Sales Operations Manager

Boston, MA

Feest-Herman

present

Boston, MA

Senior Sales Operations Manager

present

Partner with Finance & Sales management to establish & develop Business KPIs & reporting to drive business insights
Manage the performance and workload of each team member
Assists in developing and monitoring the annual budget for their assigned Sales teams
Develop our employees by providing career goal setting and Check-in feedback
Helps to create and manage accurate forecasts for the sales leaders/teams they support
Assists in preparation of the monthly Executive Management Team Business Review
Develops territory and quota assignments for sales management and sales reps

Education Education

Bachelor’s Degree in Business

Duke University

Bachelor’s Degree in Business

Skills Skills

Detail oriented and strong multi-tasker with ability to manage many projects simultaneously
Working knowledge of computing systems and the ability to proficiently use the company’s ERP system (SAP)
Strong writing, telephone, interpersonal and organizational skills, with strong attention to detail
Advanced proficiency in Microsoft Office applications with strong Excel skills in data compilation and aggregation (e.g., pivot tables, v-lookup)
Ability to provide quality output with close “attention to detail’ over multiple bids
Strong data analytical skills, ability to turn facts-based information into actionable activities and plans
Strong knowledge of Sales or Proposal Management routines
Proficiency in Excel and ability to maintain, enhance and deliver complex reporting
Extensive ability with reporting and analytics, as well as an ability to interpret data and identify trends/make suggestions
Strong ability to read and interpret mortgage regulatory and

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Sales Operations Manager Resume Examples & Samples

Effectively and efficiently manage sales operations coordinators in their daily duties and responsibilities
Assign and distribute work to sales operations coordinators in best interest of the business
Management reporting (daily, weekly, monthly, quarterly, yearly)
Manage seasonal over sold analysis for specific areas within a brand
Manage seasonal incentives with sales management
Work closely with regional sales management team to ensure brand needs are met
Monitor inbound calls to sales operations coordinators
Set up seasonal product clinics with sales management, sales reps, design, etc
Assist with SAP & B2B troubleshooting
New hire training
Distribute sales tools to the regions (ie, delivery schedule, order forms, pricing, flyer programs etc)
Communicate line changes (dropped / added styles)
Submit numbers to production/demand planning for prebook orders
Review Supply Demand Report to insure Production is cutting PO’s
Follow up with Ops to insure prebooks orders are moved after production decision is received
Send out production decisions to regions – make sure time lines are followed
Additional duties as needed
Must be detailed oriented and able to multi-task
Retail/Customer service experience a plus
Prior department management experience required
Must be able to work well in a team and also be self sufficient
Organization, prioritization, phone skills required

Sales / Operations Manager Resume Examples & Samples

Ensure store sales goals are achieved through providing leadership & direction in the areas of: sales behavior, customer service, product knowledge, and store communications. Supervise the daily activities of the store staff in all aspects of job performance and compliance with store operations policies and procedures
Provide leadership and direction to the store staff, including supervisors and associates. Develop a strong sales environment focused on teamwork and customer service that deliver annual performance results
Identify store staffing needs and conduct interviewing, hiring, training, review and disciplinary action. Conduct and planemployee training & development. Training and coaching will include the areas of sales, customer service, product knowledge, , visual standards, professional conduct, compliance, cash wrap functions and all store operations as needed. Ensure that payroll budget is met and managed through scheduling
Demonstrate leadership, coaching and listening skills by ensuring quality service among staff through training and by acting as a positive role model and MOD. Coach and direct store staff to ensure staff performance standards are met. Provide leadership, direction and coaching to the Freight and Floor Supervisors
Identify and create plans for approval by the Store Manager to enhance employee productivity and performance and track employee results and make suggestions for modifying goals accordingly
Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly
Ensure that inventory levels are accurate and that staff are trained and following . Ensure the store is in compliance with Loss Prevention and Operational policies and procedures and annual store shrink is below goal
Perform regular daily store activities such as opening and closing procedures which include balancing registers, preparing cash bags, and activating security system
Demonstrate exceptional customer service and problem solving skills by assisting customers in person or on the phone. Train staff and identify potential areas of need to minimize customer issues (both internal and external). Provide information to customers on current product features and benefits and to staff on expectations, policies, objectives. Requires maintaining current and accurate knowledge of product features, benefits, and availability. Resolve customer complaints
Complete all record-keeping associated with applicants, new hires, payroll, performance appraisals, salary reviews, counselling, disciplinary actions and terminations. Participate in the audit process to ensure accuracy of opening and closing procedures, cashiering and returns
Create and execute the implementation and maintenance of management systems for sales tracking, organization, controlling and auditing store operations. Maintain efficient systems to ensure all necessary operational store needs are met. Delegate appropriately (while maintaining accountability) to provide development opportunities and seamless operations and continual improvement

Equities Sales & Operations Manager Resume Examples & Samples

Degree holder, preferably with major in Business or Finance
Fulfillment of the competency requirements to carry out relevant regulated activities as defined under the Securities and Future Ordinance
Minimum 5 years of securities business experience with 2 years in supervisory capacity. Call centre experience is an advantage
Knowledge of global equities, especially HK, US and Shanghai stock markets - Good understanding of securities operations
A good team player and self driven individual who can work independently with high degree of responsibility and integrity
Competent with MS Office and Chinese word processing. Data analytics in SAS application is an advantage
Good communication, interpersonal and analytical skills
Proficiency in both Chinese, including Mandarin, and English

Retail Sales Operations Manager Resume Examples & Samples

Manage the sales order fulfillment process from creation to store receipt, ensuring performance, cost and quality targets are achieved
Customer centric and strong service orientation
Focus on giving movement
Ability to maintain a high level of energy and enthusiasm
Excellent written and verbal communication, presentation, time management and organizational skills
Solid comprehension, listening and negotiating skills
Ability to rely on experience and judgment to plan and accomplish goals
Ability to manage multiple assignments and work independently within deadlines
Excellent intuitive, analytical and problem-solving skills
Strong teamwork skills with the ability to establish and maintain positive and effective working relationships with multiple departments
Demonstrates strong leadership qualities and decision-making skills
Careful attention to detail and accuracy

Sales Operations Manager Resume Examples & Samples

Business owner for all aspects of the adidas/Ashworth iPad sales force automation tool. Includes assisting in the development, training, and support
Work closely with the sales management teams in creating, implementing, and tracking sales programs
Manage Golf Retirement Plus processes including tracking participants and working with the finance department on payouts
Responsible for working with the marketing and design teams on sales tools and sales meeting materials
Responsible for monthly and quarterly sales rep communications
Coordinate processing of all net downs and markdowns
Work with sales, service, operations, and 3rd party warehouse provider(s) to ensure proper flow of orders throughout each month
Facilitate order book management with sales and service departments
Communicate with sales forecasting and distribution centers for end of month and high priority shipments
Conduct month end meetings with distribution center personnel
Work with marketing and 3rd party distribution center(s) on special projects (seeding programs and salesman samples)
Develop and review analytics regarding order fulfillment (On time in full, % of orders with promised dates, # of shipments per order) for footwear and apparel categories
Assist in other projects as needed, including corporate sales, tournament sales, and retail outlets, etc
Bachelor’s degree in Business, or closely related field, highly desirable
Experience in sales, service, or marketing environment
Thorough understanding of TMaG business systems strongly preferred
Proficient in the use of Microsoft Office (Excel, Word, and PowerPoint)
Ability to work well within a fast paced environment
Able to coordinate multiple projects and tasks

District Sales / Operations Manager Resume Examples & Samples

Strive to meet sales and margin budgets for both individual stores and the combined target for all Factory Outlet locations geographically from Ontario west
Ensure Cash Management standards are adhered to for all stores
Control operating expenses (wages, store supplies, etc.) at the store level ensuring expenses do not exceed targets
Effectively lead and develop store level management
Recruit and train new management staff to support existing and new store expansion
Assist in the opening of all new stores and any re-models. This will require occasional physical labour
Work in conjunction with each store manager to establish succession plans for their individual store
Identify strong performers within the stores and ensure that their skills are developed enabling them to accept greater responsibilities moving forward
Conduct annual performance reviews for direct reports (Store Managers)
Liaise with adidas Canada’s HR department relating to HR issues within the stores
Ensure adidas stores set the standard for Customer Service within the industry
Implement procedures within the stores that improve Customer service
Train and challenge staff to achieve the highest level of product knowledge and Customer Service
Establish and implement universal standard for Customer Service
Ensure in store merchandising and overall cleanliness adheres to established adidas standards
Responsible for store security including administration of store security keys and security access codes. This would include regular security audits
Work in conjunction with US Loss Prevention Department to establish and maintain high levels of internal and external security in all areas of store operations
Work with Finance to establish criteria for store audits to ensure the maximum level of integrity
Co-ordinate with the maintenance department of all landlords ensuring they meet the Brand standards
Act as a liaison with property/Mall management in all areas of day to day operations of the stores
Organize and execute any offsite temporary retail events
Communicate with Head Office Team to provide feedback regarding store inventory positions as well as opportunities
Expected to react to all situations that may arise at the store level with regards to store operations
Works independently to manage the store operations of the Retail Division under the supervision of the Director of Retail
Travel will be expected on a regular basis in order to visit stores (3 to 4 days per week). This travel might require overnight stays
Ensure that stores managers are complying with the Health and Safety policies and procedures
Other duties as assigned by Director, Retail Partnerships and Operations
Minimum 6 years Retail experience
Four years of Retail supervisory experience
Good communication and interpersonal skills and the ability to excel in a combination office/retail environment
The understanding of in-store retail operations and all cash procedures
Microsoft Excel, or equivalent. E-mail skills
Understanding of all pertinent government legislation applicable to retail establishments
Excellent command of English, both written and verbal

Vans Sales Operations Manager Resume Examples & Samples

Responsible for establishing and tracking apparel and accessories category forecasting and buys
Compile, analyze and manage sales buys and product objectives in order to hit target annual revenue for the category
Compile and analyze various sales reports to produce insight and actionable analysis which can be used to drive improvements in wholesale apparel performance
Pro-actively address issues and opportunities within the sales reps and account base to resolve any challenges or miscommunication
Track bookings to sales forecast by channel, customer, sales rep and category
Process various requests from sales reps and sales management
Years of Related Professional Experience: 5+
Bachelor's degree from a four year college or equivalent combination of experience, knowledge, skill and abilities
Proficient Computer Skills including Microsoft Office
Detail oriented and able to multi task
Strong leadership and development skills
Demonstrates the ability to influence

Sales Operations Manager Resume Examples & Samples

1) Client Onboarding Evaluation and Due Diligence
Facilitate new client onboarding and existing renewals using Citi’s due diligence standards and procedures
Confirm client and program information accuracy and adherence to Citi’s Risk & Compliance requirements
Identify areas of improvement to implement enhanced sales processes and controls
2) Performance Management Reporting and Analysis
Track and manage Sales and Account Management metrics, analysis and reporting
Responsible for preparing and coordinating the presentation of monthly, quarterly and yearly results for various audiences including Senior Management
3) CRM Administration
Serve as internal CRM Subject Matter Expert
Work with various stakeholders on all administrative requirements and controls associated with CRM
Conduct and document weekly Deal Review process and meetings
4) Contract Management
Track progress of all contracts that are in negotiation phase
Manage the execution and file management of all contracts, legal documents and client correspondence
Coordinate the tracking and renewal of contracts with the Account Management Team
5) Sales Operations and Administration
Responsible for supporting the daily operations of the Prepaid Sales and Account Management Teams
Conduct market research for new deal opportunities
Assist in the coordination of Sales presentations and meetings
Serve as team lead and inter-office liaison on various projects to further sales efforts and client issue resolution
Sales and/or account management experience in business to business sales environment
Must be a self-starter, with demonstrated leadership and problem solving skills with a team-oriented approach
Proficiency managing analytically rigorous initiatives
Strong PC skills with Microsoft office proficiency a must
B.S. Degree preferred

Sales Operations Manager Resume Examples & Samples

Understand the SMB Sales business and identify analytical needs across the different levels of resource from Sales Director down to individual Sales Reps
Get stuck in to the day to day management of the SMB sales org, using different techniques to hold managers and reps accountable for their daily activity levels and performance
Participate in individual deal reviews and keep track of resulting actions
Facilitate the fulfillment of data needs specifically KPI’s, metrics and analytics
Provision of recommendations for pipeline management, account planning, trending and logical forecasting
Recognise and coordinate required changes in commission plans as per business changes
Improvement projects: The SMB Sales Operations Manager will be involved in/take on projects which are targeted at improving the acquisition multiple, sales, support and marketing effectiveness
Liaise with the MIS/BI team to collaborate reporting efforts and reduce duplication. The Sales Operations Manager should be the conduit through which reporting needs are channeled to MIS
Take responsibility for the enforcement of global rules of engagement within the SMB sales organization and manage the process of account allocations within the SMB sales Orgs and between the SMB Sales Orgs and other Sales Orgs in the business
Collaborate with other Operations managers from Marketing, Support and Cloud within the SMB business unit to ensure that there is process continuity and customer experience is maintained to the highest standard across the customer lifecycle
Primary output will be a clear and powerful Sales operations report, supported by weekly and monthly reporting of KPIs including key improvement actions and trend reporting
Timely development, communication and execution of the various processes, to include participation, input and visibility for critical functions outside of the segment (Finance, Legal, Support, etc)
Ensuring the Sales Director is fully prepared for weekly trading meetings to discuss the performance against target of the SMB Sales Org
Development and maintenance of KPI dashboard and other management reports
Support sales leaders and reps in achieving targets through pipeline activity planning, reporting and analysis
Attending and contributing value to sales management meetings including sales forecasting and performance reviews
Act as primary owner and coordinator of all strategic projects which require Enterprise sales input or leadership that will drive positive change within the business
Cloud Sales monitoring and reporting
Drive ad-hoc projects as and when the business demands
Make suggestions and drive efficiency and process enhancements that underpin core themes and strategies that drive the revenue objectives of the SMB business
Minimum of 5 years’ experience within a mission critical environment, committed to providing exceptional Customer Service
Excellent understanding of the Sales Operations and the underlying sales processes that drive revenue – having had experience of a quota carrying position would be of significant advantage
Strong problem solving abilities and data analysis skills, able to solve business problems using original and creative methods and with a passion and continuous improvement
A passion for data visualization and design with experience in data analysis and modelling
A good level of business awareness, able to model impact of new ideas and initiatives across Sales Operations
A proactive approach, wanting to make a real difference to the Rackspace Sales environment
Self-sufficient, able to work on own initiative, prioritizing and managing multiple tasks and owning issues through to full resolution
Strong relationship building skills, able to inspire, engage and impart passion for new ideas and improvements
Excellent communication skills, written and verbal, to all levels of the global business – able to articulate and convert complex data analysis into tangible business value that Rackers can understand o Ability to communicate effectively at different levels of an organisation, seek and receive buy-in and support from resources where no line management responsibility is held
Very strong Customer Focus skills
Detailed knowledge of Salesforce.com, in particular its reporting/dashboard and analytics functions
Advanced MSExcel and reporting skills are essential – VBA preferable
Proficient in SQL queries beneficial but not critical

Sales Operations Manager Resume Examples & Samples

Bachelor's degree in Business, Retail Merchandising, Finance or other quantitative discipline
Minimum 4 years’ experience in retail buying, analyst or planning
Excellent problem-solving, analytical and collaborative skills; Ability to synthesize data into comprehensive reports for all levels of staff
Enterprise Resource Planning (ERP) experience (e.g. SAP, AFS preferred)
Strong project management, organizational and analytical skills; ability to work effectively under time constraints and deliver results by critical deadlines
Advanced knowledge of MS Excel and MS PowerPoint required
Background in Finance or Buying/Planning required

Sales Operations Manager Resume Examples & Samples

Experience in developing communication strategies, collateral, and implementations
Strong financial and business acumen; general industry knowledge
Driven large process reengineering projects to measureable results
Ability to actively bridge operations and business cultures and perspectives to promote cross-organizational collaboration
Superior group facilitation, networking and influencing skills
Advanced university degree (e.g., MBA) or equivalent

Americas Sales Operations Manager Resume Examples & Samples

Typically 10+ years related experience
Quality improvement training required
Content master in the field of process and capabilities management with a complete systematic knowledge of project management tools
Exceptional financial and business acumen; indepth business and industry knowledge
Advanced knowledge of the business planning process within HP
Excellent leadership and supervisory skills, including goal-setting, conflict resolution, performance management, budget planning, problem solving, evaluation, and employee engagement
Excellent project management and process development skills
Excellent communication, influence, and presentation skills, including both written and verbal forms catered to a wide variety of audiences
Mastery in English and local language as well as other languages as required
Superior quantitative and qualitative analytical skills, including competency in financial analysis
Ability to apply management core competencies in working with both internal clients and external partnerships
Ability to understand and anticipate customer needs, and address needs with workable programs
Ability to manage or oversee others in managing multiple projects while staying within the scope of the overall strategy

Sales Operations Manager Resume Examples & Samples

Typically 6-10 years of related experience in IT/business operations
In-depth knowledge of HP operational processes, industry trends, and customer/partner requirements
In-depth understanding of core HP businesses and the revenue cycle
Excellent communication skills (i.e. written, verbal, presentation), leadership, and influence skills. Mastery in English and local language as well as other languages as required
Strong business experience in multiple process areas with excellent project management and process development skills; ability to drive process improvements using industry standard quality improvements tools and concepts
Strong project management skills such as planning, execution and implementation

Sales Operations Manager, Central Region Resume Examples & Samples

Must exhibit solid critical thinking and decision making abilities that result in daily impact on sales
Demonstrated ability to interface with sales people, all levels of management and experience working across multiple functional groups required
Strength in strategic data interpretation and visual representation of data critical
Must possess outstanding organizational and interpersonal skills in managing workload and internal customers
Ability to handle multiple tasks simultaneously and prioritize accordingly
Must exhibit a high degree of motivation, creativity, and initiative
Team player with strong sense of responsibility
Ability to work with a minimum level of supervision
Expertise in gathering and analyzing information, problem solving, and implementing process enhancements
Excellent written and verbal communication skills in German and English

National Sales Operations Manager Resume Examples & Samples

Provide Field Operations Support, impact management and operational governance
Bachelor's Degree in Business, Marketing, Communications or related
Motivated self-starter with ability to manage multiple tasks with converging timelines; strong project management skills
Demonstrated ability to prioritize, resolve, and execute a diverse and broad range of subjects, initiatives and programs
Strong team orientation with ability to build and manage relationships with peers and senior management
Superior oral and written communication skills, particularly in communicating with senior management
Computer proficiency, particularly in Excel and PowerPoint
Previous experience working in a matrix environment
Minimum 5-7 years experience in sales or related field (preferred)
CPG experience, preferred. Direct Selling knowledge is also a plus

Sales Operations Manager Resume Examples & Samples

Serve as operational liaison between the Sales Team and internal partners including IT, Production, Distribution, Customer Service, Finance, Visual, and Planning
Develop and manage all tools necessary for “Go-to-Market” and daily business management
Serve as wholesale liaison for PLM integration of sales process
Develop and distribute standardized Account Executive reporting tools to communicate progress against established sales goals
Improve order contract efficiency and develop a structure to ensure forecasted demand is met
Partner closely with Customer Service and Demand Planning on order and forecast management

Sales Operations Manager Resume Examples & Samples

Develop, manage, and communicate sales goals, metrics, and reporting for TOMS Americas (US, Canada, Latin America)
At least 2 years in top consulting firm or equivalent
Excellent quantitative and qualitative analytical skills including experience with financial modeling and reporting
Outstanding written and oral communication skills; proficient in articulating complex business problems and designing simple solutions for all levels of employees and management
Track record of partnering with senior management to identify and develop efficient, creative ways to grow sales and reduce cost
Proven project management skills and ability to meet tight deadlines in fast-paced environment
Excited to be a part of the TOMS movement and an entrepreneurial startup
Results-oriented, motivated by the positive impact you will create in your role and as a part of TOMS more broadly growing a business that improves lives, one for one®

Sales Operations Manager Resume Examples & Samples

Partner with market / region team to drive business objectives in field sales, accounts, inside sales, human resources, and finance
Collaborate with field management and cross functional personnel to develop and implement execution plan/strategies to achieve quarterly goals
Analyze, interpret, and apply data for business planning, decision making, and recommendations to management. This includes reviewing financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Serve as Salesforce.com admin & oversee database management & user compliance (activity, pipeline, forecasting, event/initiative tracking)
Work on projects to improve the overall financial performance of markets or regions
Suggest and/or implement effective cost containment/reduction strategies
Partner in driving talent management & people initiatives
Salesforce.com experience required, a Salesforce.com Administrator Certification is preferred
Excellent verbal and written communication skills with ability to convey complex information to various audiences
Strong industry and market knowledge
Proficient technical skills, including Excel, Word, and PowerPoint
Delivers quarterly results
Creates direction
Organizes to win
Drives alignment
Invests in people
Inspires & energizes people
Data analysis / interpretation
Trend analysis
Create & execute on initiatives
3 years account management experience preferred

Sales Operations Manager Resume Examples & Samples

Ensure dealership Sales management understands & capitalizes on all Area, Region & National sales & marketing programs
Provide recommendations for staffing, personnel planning & recruiting within the dealership’s new & used Sales department
With support of Region analysts, coordinate training activities within the dealership as it relates to sales & customer satisfaction
Work with Region Marketing Manager to maximize effectiveness of Area Ad Associations, advertising, merchandizing & promotional activities
Develop action plans to improve sales effectiveness of Dealers performing below expected market levels
3-5 years
Integration - joining people, processes or systems
Demonstrated viable FOM and/or Dealer After-Sales Management experience
Experience with automotive retail and/or wholesale activities with emphasis in After Sales environment

Sales Operations Manager Resume Examples & Samples

Work directly with sales directors to identify problem areas and pain points within their organization, identifying stakeholders to solve and improve these pain points
Pro-actively identify issues and solutions to make business flow better for the sales teams
Work with internal front and back office departments throughout each selling quarter to resolve open items and close deals ensuring all necessary paperwork is in place prior to deal closure
Assist sales team with needs related to processing through internal systems and processes (e.g. Salesforce.com)
Assist sales team with deal structuring to ensure best value for the company while maximizing quota attainment
Work closely with other SOMs to share knowledge, best practices and facilitate standardization across the whole sales organization

Sales Operations Manager Resume Examples & Samples

Experience working in sales or operations preferably within a matrix organisation
Experience managing and administering Salesforce.com CRM (or Experience using and administrating CRM applications)
Need strong Excel skills including understanding of pivot tables and vlookup functions
Excellent command of Microsoft Excel, PowerPoint, Word and Outlook, with a tendency to learn new software

Regional Sales Operations Manager Resume Examples & Samples

Ability to work across the organization with key partners to ensure initiatives are successfully achieved
Excellent MS Excel skills(Filtering, Pivot Tables, V-Lookup)
Previous management experience is preferred

Sales Operations Manager Resume Examples & Samples

Drive Dealer performance and profitability so that New Vehicle, CPO, PIA and Customer Satisfaction targets are realized
Create and implement Dealer specific action plans to improve sales effectiveness of Dealers performing below expected market levels. Follow-up with consistent communications as appropriate
Ensure dealership Sales management understands and capitalizes on all Area, Region and National sales and marketing programs
Monitor Customer Satisfaction metrics to ensure Dealers are providing levels of customer satisfaction at or above National targets. Engage key management to develop and implement corrective actions as necessary
Provide recommendations for staffing, personnel planning and recruiting within the dealership’s new and used Sales department
With support of Region analysts, coordinate training activities within the dealership as it relates to sales and customer satisfaction
In conjunction with Region Marketing Manager, coordinate Area level auto shows and promotional events
Work with Region Marketing Manager to maximize effectiveness of Area Ad Associations, advertising, merchandizing and promotional activities
Enforce VW operating standards, facility requirements and corporate identity requirements
Optimize vehicle inventory levels through direction and influence of Dealer Sales management and Region Distribution staff to ensure attainment of Vehicle Sales objectives. Allocate discretionary budget to develop sales incentives to maximize sales opportunities and achieve monthly and annual Area Sales objectives
Ensure Dealer sales processes are supportive of the attainment of Sales objectives and Customer Satisfaction targets. Develop plans for corrective actions where necessary
Utilize market knowledge to collaborate with Region Dealer Development staff to optimize opportunities resulting from Dealer buy, sells, relocations and facility upgrades
3-5 years of professional experience

Sales Operations Manager Resume Examples & Samples

5+ years of Sales Operations / Analysis experience in a fast growing Technology sector
Bachelor's Degree in Business and/or Finance
Experience with Pipeline Analysis and Forecasting
Experience with commission reference data and calculation
Solid presentation skills
SFDC experience

Sales Operations Manager Resume Examples & Samples

Strongability to read and interpret mortgage regulatory and product guidelines
Strong verbal and written communicator to awide variety of audiences, including Sales and Fulfillment associates andleaders
Former Underwriting/Fulfillment backgroundpreferred but not required
FormerSales Management background preferred but not required

Sales Operations Manager Resume Examples & Samples

Evaluate business needs in 7th Online for quarterly fashion demand purchase: includes running cut and sold reports for further review with sales and planning team
Create assortment advices to provide visibility to demand down to the style/color level inclusive of prepack configurations
Work with Supply Chain Planning team, sales team and sales ops director to fill monthly vendor capacity by fulfilling smoothing plans/requests
Work with supply chain on challenges related to delivery procurement and escalate potential risk ops director and business as needed
Sample inventory management, quarterly review with sales team and follow up with warehouse to move old inventory
Oversee change management requests to ensure needed styles are available for purchase in accordance with assortment calendar
Provide style / color minimums to sales team during monthly demand review, manage the buy books in accordance with quarterly cut/sold meeting and RA review. Minimum issues sometimes require costing exercise to ensure margins are met
Represent an operational point of view regarding delivery issues, challenges, and opportunities based on business need
Managing and reviewing garment shortages/overages, requires working with sales team, and production planning to alleviate financial impact to business
Manage purchasing of international licensee and retail businesses, confirm deliveries and provide billing information to PVH HK
5+ years of Production/Operations experience
Strongly proficient in Microsoft Excel
Strong ability to analyze data
High computer literacy

Sales Operations Manager Resume Examples & Samples

College Degree in Business Administration or related course of study
Ability to communicate well with the International Department as you advance your level of knowledge of international markets, seeking approval, guidance and clarity from the Director of Finance & Operations or Global Staff along the way
Working knowledge of computing systems and the ability to proficiently use the company’s ERP system (SAP)
Must have a strong attention to detail, and the ability to present in Microsoft PowerPoint and Excel as you convey your reports and updates to the Director of Finance & Operations
Excellent communication skills are a must as you work as a key conduit of information setting an example to your team and guiding their day to day work process flow
Highly driven and motivated as your key KPI is order fulfillment. It is your responsibility to maximize the international order file delivering in full and on time
Action sports background preferred but not required

Sales Operations Manager Resume Examples & Samples

Maintain strong understanding of all orders in the pipeline and booked to ensure the achievement of relevant milestones
Effectively lead the global proposals, order management and IT specialist by coaching, supporting and managing performance
Implement consistent and effective JDE order entry process for systems related orders
Establish Key Metric. Ensure that the team consistently meets or exceeds performance metrics
Responsible for effectively disseminating all sales leads to maximize opportunity
Manages a variety of assigned special projects for large scale organizational impact. Position has a strong bias for continuous process improvement
Serve as cross functional team leader / member in the analysis of business issues as well as requirements definition for solution implementation
Review and analyze all commercial aspects of the businesses core processes and procedures to identify and prioritize maximum improvement potential
Drive participation in process improvement teams and lead medium to large scale improvement projects
Partner with key stakeholders to improve critical processes
Create functional specifications for process and technology improvement initiatives
Continuous enhancement improvements to the customer experience. Including both Internal and External customers
Lead the identification, documentation and testing of systems related improvements to drive additional efficiencies
Use ACE tools throughout the business including VSM, Kaizen, Process Maps and RAILs to drive positive change through the commercial business processes
Documentation and Maintenance of Key Processes
Responsible for the development and implementation of new processes and procedures for effective and efficient team operations
Motivate and drive performance of the team

Sales Operations Manager, Mexico Resume Examples & Samples

Co-lead significant short- and long-term efforts contributing to the overall growth, sales productivity and ultimately profitability of Twitter
Structure complex and ambiguous business issues
Gather and analyze massive amounts of information expeditiously
Develop compelling, insightful recommendations
Build consensus among cross-functional teams and influence decision making within senior-level audiences
Lead execution against recommendations quickly and with flawless accuracy
Actively participate in planning/executing regional business plans
At least 5 years at a top consulting or investment banking firm, or experience in a similar role that has provided analytical and project management experience
Stellar academic record
A passion for Twitter and Technology!
Some experience researching, building and manipulating complex and large data sets
Excel expert - you see the world as a series of VLOOKUPs and Pivot Tables
Excellent verbal and written communication skills. Fluent in English & Spanish
Relevant experience in the Internet or Social Media industries preferred
Familiarity with SQL or any other form of database querying language preferred

Regional Sales Operations Manager Resume Examples & Samples

Being highly proactive with independent thinking to effectively and quickly drive initiatives across sales org
Participate and help lead global and regional initiatives as appropriate to enhance sales process
Conduct strategic market insights including competitive landscape analysis to help formulate go to market plans
Operations thought partner for the sales leadership
6 - 8 years of relevant experience
Structured problem solver with a bend towards fast execution & iteration
Management consulting experience a big plus
Excel guru - You eat your breakfast with a side of VLOOKUPs and Pivot Tables

Sales Operations Manager Resume Examples & Samples

You will partner with internal customers, structure the problems, extract and analyze the data and present the findings and recommendations directly to our business and leadership teams
Coach, support and mentor sales teams to ensure the sales organisation achieve their targets
Influence and challenge decision making throughout the business with rigorous and insightful analysis
Proactively communicate factors affecting business performance to Country Director, including recommended actions to enhance and drive business value
Oversee CRM system improvement and development for the region
Responsible for supporting the sales teams to strategically grow existing clients and market segments
Identify new market segments and collaboration opportunities, following up with strategic execution plans in order to win new business
Build comprehensive knowledge of market trends and competitive landscape
Facilitate cross-functional and cross-business collaboration
Customer advisory sessions to capture innovative ideas
Design processes and coordinate efforts in the sales & account management team
Create and execute sales strategies and action with the sales & account management team
Effectively influence and work the internal structure to relay customer requirements and get assistance where appropriate in creating potential solutions
Partner with the Country Director to drive execution of regional business opportunities

Trade Sales Operations Manager Resume Examples & Samples

Proactively monitors and strive to produce high levels of accuracy and process consistency in the trade teams planning and execution, resulting in continuous improvement
Works closely with sales management to evaluate sales processes to ensure quality. Prioritize and implement opportunities resulting in improved customer experiences
Coordinate interaction and consistency between different sales teams interacting with trade customers (e.g., national account executive, Portland-based sales team, store trade teams, WSI Business Sales)
Coordinate Trade show logistics and trade events
Coordinate development and creation of trade-specific marketing materials (e.g., tear sheet, swatch books, samples, etc.)
Works with marketing to set up source/promotion codes, pull lists for catalogue circulation, collaborate on development of trade email and marketing strategies
Distribution of sales reports and other intelligence essential to success of the sales teams (National and Local/Retail). Recommending revisions to existing reports, or assists in the development of new reporting tools as needed
Assists sales management with employee development, training and use of goal setting tools and performance appraisal databases
Manage custom projects working with engineering and suppliers to execute a profitable custom program
Oversee and back-up Quote/Project Coordinator team ensuring efficient, accurate and timely quote conversion
Project and report pipeline and inventory demand on large quotes/orders. Work with product, manufacturing and distribution teams to build inventory and processes that support growing trade segments
Collaborate with the finance team to audit and assist with collections or correction on accounts
Assist in the implementation of technologies, including CRM, to field sales teams. Manage Rejuvenation responsibilities related to Salesforce and other WSI systems and processes. Works closely with Corporate Trade team and sales management to optimize the effective use of company/intercompany systems and processes
Supports the consistent implementation of company initiatives. Builds strong inter-company relationships with other key management personnel
Prior brand development operational experience preferred
Prior experience with MRP (DAX) and/or CRM (i.e. Commercialware, Salesforce) platforms
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) applications
Minimum of 2 years supervisory experience
Prior experience in business to business sales preferred

Marketing & Sales Operations Manager Resume Examples & Samples

Identify and maintain existing marketing automation processes, procedures, SLA's, programs and technical processes and workflows; implement improvements to enhance marketing productivity, where it makes sense
Drive the management and adoption of the sales and marketing automation platforms (salesforce.com / Marketo)
Is the local expert in these systems and creates and provides local training to drive and adoption
Serve as a secondary local Marketo & Salesforce administrator, and assist in the management of other technologies in the sales & marketing team's technology stack
Ensures reports and other internal intelligence and insight is provided to the sales and marketing organization. Analyzing pipeline and lead data, delivers periodic reporting to the sales and marketing teams providing key business insights: typical reporting relates to Demand Generation, Pipeline Forecast and Trends, Conversion Rates, Target Account, Market Segmentation, Win/Loss, Ageing
Thoroughly understand and analyze everything related to the marketing and sales funnel to become McGraw-Hill Education's Canada's marketing & sales funnel expert
Improve targeting by continuously improving the database quality using tactics such as data enrichment, list segmentation, and batch list loading
Define contact and account quality standards in the database, defining processes and data acquisition strategies while defining data improvement programs
Manage data input process for records added or modified through Marketo, ensuring proper sync with Salesforce.com, in support of sales lead assignment and reporting
A College or University Degree; a diploma or post-graduate studies in Marketing is preferred
Three plus years' experience in the design, implementation, and maintenance of a CRM and Marketing Automation Platform systems
Knowledge of industry email marketing, and CASL best practices
Experience researching, building and manipulating complex and large data sets
Hands-on and action oriented with a willingness and desire to take initiative, think critically and be a creative problem solver that can execute on your own and via others
Strong aptitude to manage existing internal partners and build relationships
Team player that is hard working, results driven and relentless in finding a way to get the job done
Creative but Analytical always seeks to understand "why"
Microsoft Office - Outlook, Word, PowerPoint, Excel, etc
MUST have high level of proficiency using Marketo and Salesforce

Regional Direct Sales Operations Manager Resume Examples & Samples

Own and manage the development, compilation and publication of daily, weekly and monthly customer and sales channel reports including conducting in-depth analysis to identify key performance drivers and formulating recommendations to improve results
Responsible for day to day operational support including: creating new procedures and policies; streamlining the process through efficient use of technology and automation; enforcing sales compensation plans and policies; effectively partnering with sales leadership and Business Assurance to ensure high quality of sales integrity
Lead the deployment of sales force automation (SFA) capability including the development of strategies and processes to support sales territory management, sales lead distribution, churn analysis and productivity reporting
Supports the development, planning and rollout of direct sales initiatives, programs and strategies
Analyzes data, draws conclusions, and develops actionable recommendations and creative solutions that boost performance and addresses shortfalls in performance
Act with a sense of urgency and purpose, identify and resolve roadblocks, reach out to Direct Sales leadership and cross functional team members to solicit input and/or collaborate when appropriate
Solely manages team through the identification and delegation of duties and activities to Direct Sales Operations Specialists
Communicates company strategy, as well as coaches and monitors performance of employees and motivates them to achieve established goals and objectives
Serve as subject matter expert and/or lead on projects that have cross functional impact
Interfaces with appropriate internal groups (i.e., Accounting, Finance, Sales, Operations, IT, and Legal Affairs) to ensure proper analysis of tracking and reporting

Sales Operations Manager Resume Examples & Samples

Be the trusted advisor for senior management on key business and operational activities related to Facebook’s ecosystem efforts with resellers, agencies and marketing partners
Design and drive planning activities with the primary objective of enabling sales leadership to make effective, analytically-driven and strategic operating decisions
Develop strong collaborative relationships with key stakeholders across the company and represent the partnership functions with cross-functional teams

Sales Operations Manager Resume Examples & Samples

Manage and develop a team of Sales and Partner Operations professionals to support the EMEA AirWatch and VMWare organisations
Administer, manage and report on revenue forecasting using Airwatch/ VMware methodology and automation/forecasting tools; drive adoption of forecasting tools and dashboards within respective regions
Develop comprehensive business and pipeline reporting tools

Sales Operations Manager Resume Examples & Samples

Minimum of 2 years prior broadcast sales experience. Management experience a plus
College degree in Sales/Marketing
A sophisticated knowledge of MS Office is essential (including Excel, Word, and especially PowerPoint)
Candidate should have a desire to grow into sales as an Account Executive
Team player and straight-forward communicator with a get-it-done attitude
Willingness and enthusiasm to learn excel and win!

Sales Operations Manager Resume Examples & Samples

Work with Region Network Development Manager to ensure proper number of dealers are located in area
4-6 years of significant automotive field and/or regional staff sales related experience
Bachelor's Degree, or equivalent years of experience
Understanding of dealer sales operations including: vehicle distribution; marketing advertising and promotions; sales and service agreements; customer satisfaction index (CSI) survey process and reports; and financial analysis and business management operations
Ability to present to dealers and group audiences
Strong computer skills: Word, Excel and PowerPoint
Ability to influence and negotiate
Demonstrated strong problem solving skills
Excellent time management, organizational, and prioritization skills; and ability to balance multiple priorities is essential
Experience with Business Objectives software

Sales Operations Manager Resume Examples & Samples

Product and revenue performance analysis
Provide sophisticated research and analysis (e.g. market/industry/competitive trends and insights) for the business leadership to support decision-making
Business Analytics/Insights
Partner with the sales regions to drive accurate analysis around product adoption and revenue performance
Focus on continuous improvement of core projects through automation and process enhancement
Project manage the development of centralised tools that Sales teams can use to extract data / insights for daily business management in an automated manner
Support senior management in strategic, business and operational planning and ensure decisions in line with the global sales organisation’s approach
Develop go-to-market strategy/plan for pan-EMEA opportunities, e.g. new markets, products for Businesses, vertical deep dives, organisational restructuring
Identify, scope and drive critical projects and initiatives for the EMEA business, partnering with cross-functional teams across the organisation
Lead/facilitate cross functional teams to get work done, driving recommendations through to implementation
Communicate findings from initiatives to senior management and to the broader organisation
Together with Sales Operations Team, drive operational excellence in the Sales organisation through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business

NSX Sales Operations Manager Resume Examples & Samples

Business Partner for Global and Americas NSX Sales Leadership; of sufficient seniority to represent Sales Leaders in driving, facilitating and consolidating Forecast and other Team cadences; this may be extended to cover specific Sales Transformation Projects which have a particular NSX focus
Business and Technical Business Process Workflow: analysing, developing and refining business process workflows within NSX Specialist Product areas: work with appropriate departments to develop required tools and documentation
Take responsibility for clear, concise onboarding material for New Hires and facilitate enablement sessions as required, working in partnership with Sales Leadership, HR and Global Field Readiness organisations

Sales Operations Manager Resume Examples & Samples

Ensure sales processes, procedures and best practices are followed
Develop, document and implement programs and processes to facilitate sales performance and productivity
Assist in the development and execution of sales summits, meetings, programs and processes
Collect and analyze complex data to assess performance
Prepare scheduled and ad hoc reports
Be an expert in our CRM Solution

Sales Operations Manager Resume Examples & Samples

2-3 years of Sales Operations/ Support experience
2-3 years of Salesforce.com, preferably a qualified salesforce.com administrator
Proven experience building models or analyzing data in Microsoft Excel
Proven track record building and implementing new processes
Experience managing large volumes of Data - migration, cleansing and import/export
Project Management experience with full project lifecycle (idea to deployment)
Ability to create, maintain and present regular (weekly, monthly, and quarterly) reports & develop ad-hoc reports to support strategic planning

NSX Senior Sales Operations Manager Resume Examples & Samples

Reporting and Analysis: provide various forms of business performance analysis and reporting to the key stakeholders in Global and Americas NSX Sales Leadership; identify additional reporting and analysis needs, and work with the various systems and cross-functional Operations teams to develop the appropriate reporting or dashboard solutions; extend where possible to enable self-service solutions for Field representatives
Assist with the weekly Pipeline and Forecast Management Cadence and adoption of VMStar; triangulation with Sales Regions; additionally, will be expected to track NSX Product deals and ensure due focus and deadlines are met
Provide Business Operational support and co-ordination for Specialist Product programs, promotions, pricing and Go-To-Market initiatives as requested by NSX leadership; this will include product allocations from HPP/EPP programs

Sales Operations Manager, Gaming Resume Examples & Samples

Operating cadence / Rhythm of business - Support APAC Gaming sales teams with planning and operational requests e.g. annual planning, business reviews etc. Lead the target setting process for the Sales Teams in the Region. Set appropriate KPIs and track performance. Drive operational excellence in the Sales organization through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business
Business partnership with Sales Leaders – Support sales leadership on operational and strategic issues to optimize resources (opex and headcount) to drive revenue growth in focused markets
Business analytics & insights – Perform market analysis or opportunity sizing. Provide insights through revenue and product analysis. Identify key levers for driving revenue growth. Conduct insightful analysis using internal and external data (e.g. revenue, product, market, industry) to derive insights that will drive business insights and recommendations

Sales Operations Manager Resume Examples & Samples

Direct regional strategy for B2B e-commerce platform (Quikconnect), including discount management, communications, and all global project requirement
Collaborate with sales to develop B2B e-mail blasts, campaign calendar, and relevant tasks to drive wholesale business to the platform and convert traffic to sales
Collaborate with marketing and B2C e-commerce teams to develop campaign assets and insure brand compliance on site and throughout all B2B communications
Responsible for all B2B testing related to site enhancements (UI, performance, and functionality)
Main contact for all B2B system related issues; collaborate with global project team to quickly fix and implement corrections
Responsible for maintaining all email addresses and contact leads through SalesForce.com; lead all data integrity and cleanup efforts with the Sales Operations team (Key Account and Specialty)
Daily B2B admin duties include seasonal activation, catalog creation, image requests, order form creation, end user support, training, etc
Manage employee order fulfillment; respond to employee questions about site usage and order inquires; promote employee sales through Quikconnect (discounts, promotions, and pro deals)
Work with sales leaders and inventory management to create sales tools for the wholesale rep force; including but is not limited to, at-once product sheets and pre-book product substitution suggestions
Assist with testing needed for SAP, SalesForce.com, and Business Objects enhancements or production fixes
Assist Special Services team with promo orders, sample order fulfillment, new account applications, credit/debit memo creation, and other projects as needed
Seeks out new approaches to improving sales effectiveness and efficiency, including the use of technology, tools, process and talents of the global organization
Partners with key business leaders to identify reports, functionality, and system tasks to support the sales process and improve tracking, usage, and trends
Collaboratively prioritize projects according to business needs and track progress toward project milestones
Identifies and develops tools to effectively communicate priorities, including weekly recaps regarding project status and achievements
3 + years working with B2B tools
Bachelor Degree in Management, Computer Science, or Equivalent Experience Required
Balanced creative, strategic, and operational focus
Microsoft Office required; excel proficiency a must
SalesForce.com experience preferred
Tableau, Lumira, Business Objects, OpsVeda or other dashboard reporting tool experience preferred
Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Elastic Suite, or similar programs experience preferred

Sales & Operations Manager Resume Examples & Samples

Four plus years of experience in sales operations, operational consulting or investment banking
Experience in education or SaaS business a plus
MBA or JD preferred, but not required

Sales & Operations Manager Resume Examples & Samples

Commercially astute with strong market place knowledge
Confident in own ability
Instinctive and creative, with a flair for visual merchandising
Able to deliver results through a large team
Proactive and inspirational
Organisational with a methodical approach to tasks
Able to build good relationships and network with a wide range of people
Drives own development

Sales Operations Manager Resume Examples & Samples

Detail-oriented and able to manage multiple tasks and deadlines
Strong analytical and time management skills
Critical thinker willing to research and validate claims made by Sales Reps
Flexibility and ability to adjust on the fly to new demands; sense of urgency
Strong executive presentation and engagement skills
Self-motivated with a highly collaborative style and strong influence skills
Bachelor’s degree in Business or related field required
4-5+years of experience in sales operations, sales administration and analytics experience
4+ years working with a CRM (Salesforce experience strongly preferred)
2+ years of superior skills in Excel and PowerPoint
4+ years of demonstrated experience with sales incentive compensation concepts, designs, and administration with ability to build sales, financial, or compensation models/scenarios a plus

Sales Operations Manager Resume Examples & Samples

Work with sales management to issue compensation and bonus plans in a timely manner, including implementing spiffs, sales contests
Ownership of the Sales Organization’s view of Salesforce.com. This includes being the visionary and evangelist to drive user adoption, value, and ROI as well as the day-to-day Sales user support and system maintenance. Identify gaps and other developmental opportunities to solve business problems
Make recommendations to improve deal flow and discounting as a member of the Deal Desk team
Tracking sales results versus individual objectives including Pipeline and Forecast reports
Annual and monthly bookings and revenue metrics, tracking and reporting through KPI dashboard
Achieve sales team excellence through delivering performance management tools and dashboards. Drive structure & discipline with regards to go-to-market sales, marketing, and services support strategy. Assist in driving yearly planning and quarterly reviews
Collaborates across functional groups to work through strategic initiatives related to effective sales operations
Minimum of 5 years of experience building strong competencies in a similar role within a growing sales and technology organization
Minimum of three (3) years of leadership and management experience of a team of sales operations professionals
Significant business exposure in software industry
Proven experience in evaluating and summarizing sales operational data
Experience working in or with Sales, Finance, HR, Services, and Marketing teams to support the sales leaders in meeting their primary objectives

Sales Operations Manager, Team Services Resume Examples & Samples

Demonstrated advanced proficiency in MS Office Suite of Products with preferred proficiency in Excel, Access, Power Point and Business Objects/Microstrategy
Understanding in fundamental database design and development, ability to gather data from multiple sources, manipulate the data to develop demand-driven and action based reporting and analysis
Excellent communication skills with the ability to effectively present information and respond to questions from managers, stakeholders, cross-functional business leaders and peers
Ability to work and make decisions independently with minimal supervision
Knowledge of go-to-market processes and systems preferred
Strong business analysis and retail math skills focused on value and financial drivers
Bachelor’s degree from a four-year college or university
Advanced MS Excel, Access and Power Point skills required

Sales Operations Manager Resume Examples & Samples

Quality Content & Differentiating Proposals – Ensure final proposal represents the “Best of Aon Hewitt”
Business Leadership - Management & leadership of high volume, fast paced proposal environment; ensures output of quality, thought-provoking and market leading proposals on time w/exceptional quality
Stakeholder Management – actively and effectively work with business leaders in sales, accounts, operations and solutions to ensure our content, process and final output aligns with our strategic intent and market value prop
People Management and Talent Development – work with team to create career path and strong domain learning routines. Strive to create a continuous improvement environment and build cohesive and collaborative team environment
Workflow Management – Manage capacity to ensure workload is appropriately distributed and teams are staffed to support the diverse and expanding needs of our business
Team Leadership –Works across Aon Hewitt to understand priorities and align with team goals and actionable items
Financial Management – deliver upon financial targets
Proven leadership skills and management ability including adaptability, results-driven, team-builder and creative thinker
People leadership; engaging leader who is effective in time sensitive and deadline driven environment
External orientation – must understand and embody a client centric focus
Excellent verbal and written communication skills; able to easily translate the “what” into the why
Strong interpersonal skills and the ability to interface with all levels of management within the company
Strong technical, analytical and problem-solving skills
Ability to develop and maintain effective business relationships with internal and external stakeholders
5 years in working within Sales Operations, Business Operations within Outsoucing or Consulting firm
Strong knowledge of Sales or Proposal Management routines
Professional Education: Bachelors Degree required

Senior Sales Operations Manager Resume Examples & Samples

Business Partner for CMBU Leadership; of sufficient seniority to represent BU and Sales Leaders in driving, facilitating and consolidating Forecast and other Team cadences; this may be extended to cover specific Sales Transformation Projects which have a particular CMBU focus
Reporting and Analysis: provide various forms of business performance analysis and reporting to the key stakeholders in CMBU Leadership; identify additional reporting and analysis needs, and work with the various systems and cross-functional Operations teams to develop the appropriate reporting or dashboard solutions; extend where possible to enable self-service solutions for Field representatives
Business and Technical Business Process Workflow: analyzing, developing and refining business process workflows within CMBU Product areas: work with appropriate departments to develop required tools and documentation
Support CMBU Product Business Planning; including targets for Bookings and Headcount and related Investment Plans in partnership with Finance
Manage Quota-setting and compensation for CMBU Specialist Product Teams; composition of Commission plans and payouts on achievement. Address Field questions relating to Quotas and Commission
Assist with the weekly Pipeline and Forecast Management Cadence and adoption of VMStar; triangulation with Sales Regions; additionally, will be expected to track CMBU Product deals and ensure due focus and deadlines are met
Provide Business Operational support and co-ordination for Specialist Product programs, promotions, pricing and Go-To-Market initiatives as requested by CMBU leadership; this will include product allocations from HPP/EPP programs
Take responsibility for clear, concise onboarding material for New Hires and facilitate enablement sessions as required, working in partnership with Sales Leadership, HR and Global Field Readiness organizations
74462BR

Sales Operations Manager NSX Resume Examples & Samples

Business partnering with EMEA NSX Director, enabling business planning, reviews and target setting
Business partnering in an operational capacity with Regional NSX Sales Directors and sales teams
Reporting and Analysis: provide various forms of business performance analysis and reporting to the key stakeholders in NSX and EMEA Leadership; identify additional reporting and analysis needs, and work with the various systems and cross-functional Operations teams to develop the appropriate reporting or dashboard solutions; extend where possible to enable self-service solutions for Field representatives
Support NSX Product Business Planning; including targets for Bookings and Headcount and related Investment Plans in partnership with Finance
Manage Quota-setting and compensation for NSX Specialist Product Teams; composition of Commission plans and payouts on achievement. Address Field questions relating to Quotas and Commission
Drive adoption of the CRM tool across the regions and the weekly pipeline and forecast management cadence – triangulating with sales regions inputs and tracking NSX product deals to ensure due focus
Operational management of NSX GTM Execution, selling motion, alignment, coverage
Be the focal point for the regional sales team for process and policy training
Be part of EMEA-wide team identifying and resolving business process and policy issues
Drive strategy and implementation of best practices
Proven experience in Business Operations gained within a fast-paced high-tech organization
Excellent interpersonal skills, an ability to build relationships and manage expectations at all levels
Comfortable working with senior executives at all levels to ensure the successful execution of strategy
Exceptional process and analytical skills
Enterprise software sales experience a plus
Advanced user of MS Office Suite
The role is based in Staines, UK, however travel into the regions will be required from time to time
75550BR

Sales Operations Manager Ventura / LA County Resume Examples & Samples

Highly proactive mindset
Strong verbal and written communicator to a wide variety of audiences, including Sales and Fulfillment associates and leaders
Former Underwriting/Fulfillment background preferred but not required

Sales Operations Manager Resume Examples & Samples

Provide a source of business knowledge and problem-solving capabilities to assure sound analyses,
Recommend actionable programs to increase sales volume for the commercial business unit
Administrate existing sales systems, evaluate new systems and constantly iterate based on business needs
Conduct monthly sales forecasting calibration calls
Assist in preparation of monthly executive sales briefing
Enforce sales process to ensure optimal sales execution and results
Maintain data integrity to ensure accurate insights, positively impacting sales leadership’s ability to adjust strategy and tactics
Coordinate with customer service teams and field offices ensure equipment ships on-time
Work with senior leadership and field offices to evaluate current sales processes, implement new methods and constantly measure against KPIs for continuous improvement
Interact directly with sales reps, sales managers and corporate leadership to create a feedback loop for continuous improvement
Summarize statistics into meaningful reports to supply ongoing actionable information to key leaders
Develop reports, dashboards, and processes to continuously monitor data quality and integrity
Coordinate administration of SAP CRM including configuration, workflows, custom objects and related lists
Train employees on best practices of SAP CRM

Sales & Operations Manager Anglophone SSA Resume Examples & Samples

Obtain and document business intelligence reports
Develop processes to improve operational quality and efficiency
Propose pricing to meet revenue and profitability targets
Work closely with support functions
Schedule and conduct regular meetings with dealer and support functions
Develop close relationships with KOL customers
Ensure full adherence of the dealer/distributor to 1GEHC compliance rules and local regulations
Take the lead in the tender coordination process where GE participates directly, with the support functions
Ensure coordination with stakeholders toward the achievement of proper product deliveries, proof of deliveries (PoD) and cash collection (RevRec)
Fulfill all the administrative responsibilities for the South African subsidiary
Five to Seven years’ experience in healthcare/pharmaceutical industry. With a strong sales mentality
PhD in Pharmacy, Medicine or BioSciences Computer literate with expertise in MS Office
Willingness to travel and to work a flexible schedule

Retail Sales Operations Manager Resume Examples & Samples

Has an impact on the work group through joint accountability for the volume, quality and timeliness of end results for the store
Influences department policies and procedures and makes decision impacting the efficiency and effectiveness of the work group
The incumbent should have a strong background in advanced retail sales techniques, and customer service, with the ability to train others in these areas
The Sales Operations Manager must be a skilled team builder who is able to achieve results through motivation and education
Skills in operating personal computers, POS systems and various software packages including Microsoft Word and Excel are needed
Mental ability to conduct interpersonal interactions with other company personnel and customers, provide coaching and mentoring to staff, troubleshoot, solve problems, make decisions independently, operate independently and with discretion, and work effectively under pressure
Strong selling techniques and experience providing high levels of customer service

Retail Sales / Operations Manager Resume Examples & Samples

Act as the Store Manager in that person's absence
Maintain positive open lines of communication with all Columbia Sportswear Company management, merchandising staff, all other internal departments and outside suppliers in order to contribute to the smooth flow of information and efficient operation of the store
Manages 5-10+ Associate or Support employees at the same location
Possesses good knowledge and comprehensive understanding of processes, procedures, and systems used by the work group in carrying out assigned tasks
Applies independent judgment to solve routine problems
Secondarily responsible for store P&L
Must possess strong business acumen and thorough knowledge of retail management practices. This includes but is not limited to: personnel scheduling, payroll budgeting, sales forecasting, inventory control and warehouse operations
This position requires appropriate delegation of tasks and the knowledge, skills and experience to be able to self-manage this
Retail math proficiency
Physical requirements include the ability to use telephone, computerized cash register; perform repetitive movements of the arms and shoulders, stand for extended periods of time, move freely around store, bend, twist, reach, squat, climb a ladder occasionally and regularly lift/carry up to 40 pounds
3-5 years of retail store management or supervisory experience is required
Candidates with store management volume experience in excess of $10mm strongly preferred

Sales Operations Manager Resume Examples & Samples

Tertiary level education with 10+ years’ experience in Sales Operations or a related discipline
4 plus years’ experience as a people manager
Increasing level of responsibility in the last 4 years working experience including people management
Able to collaborate with senior level stakeholders and mobilize resources to resolve operational issues as well as drive longer term operational improvements
Strong organizational skills and the ability to prioritize multiple competing tasks seamlessly and with excellent attention to detail

Sales Operations Manager Resume Examples & Samples

Work closely with key internal and external stakeholders to ensure appropriate objectives are enabled within the sales organization
Lead sales forecasting, planning and budgeting processes within the sales organization. Proactively manages and strives to maintain high levels of quality, accuracy and process consistency within the Company planning efforts
Provides accurate and efficient sales reporting, inputs into channel strategies and other intelligence essential for the efficient operations of the sales organizations. Recommend revisions to existing reporting and lead the development of new tools as needed
Reports and tracks performance against the business objectives and sales plans across a variety of Key performance indicators. Develops deep understanding of regional sales financials, customer and produc mix, and provide in-depth analysis to teams in order to make hig quality data driven business decisions
Defines the directions for channels’ development based on channel performance data and relevant tools available. Collaborates cross-functionally in customer segmentation and monitoring the effectiveness of retail marketing programs and tools
Fosters performance management culture within the sales organization through appropriate activity planning and channel development
Manage enabling IT technologies including CRM within sales. Ensure the organization is leveraging relevant IT tools and systems, compliant with the required standards and optimizes the effectiveness of the Company technology investments
Partners sales management to monitor sales processes quality and prioritize improvement. Understands the bottlenecks, inconsistencies and identify solutions for efficient operations. Facilitates the development of continuous improvement culture within sales organization
Supervises Company investment policy, manages business contracting process in collaboration with finance, legal, key account and regional sales management. Provides oversight to pricing and contract compliance
Drives the design, roll-out and adoption of sales methodology, processes and tools that support the selling process and improve customer experience
Leads the teams with the focus on high caliber associates’ development and engagement
Relevant functional experience (min. 5 years) in international FMCG company
Ability to flex between high level thought leadership and hans-on management
Experience with sales systems and demand planning tools
Strong analytical, influencing and presentation skills
Strong project management skills and ability to handle multiple projects simultaneously in a fast-paced environment
Fluent English language skills

Distributor Development & Sales Operations Manager Resume Examples & Samples

Put in place and follow-up joint business planning process between Algeria distributor and main key accounts
Be externally focused and bring the outside in by continuously developing Mondelze organization capability on Algeria trade dynamics
Support Managing Director in developing Mondelez Algeria RTM strategy through; analyzing status quo, surfacing opportunities, developing alternatives and recommending RTM solutions
Build distributor capability to leverage and develop geo-mapping capabilities including; field routes engineering/optimization, advanced analytics to surface coverage and distribution gaps
BA from an accredited University preferably in Business Administration or Engineering, post graduate Studies is a plus
Minimum 10 years of experience in a Sales Management Role with strong track record of nationwide distributor management and capabilities development
Ability to surface issues/opportunities and develop alternatives solutions based on solid analytical rigor of large amounts of information

Regional Sales Operations Manager Resume Examples & Samples

Lead the Indian RSO team and be accountable for the team performance. Manage the team to support our Customers with the best value propositions, timely information and high quality proposals to make Vestas a preferred supplier in India
Facilitate induction of new members to the Sales organization, and rollout new initiatives developed within the region or initiated by Global Sales
Provide expertise to assist in deal closure, and offer input to identify all areas of potential Vestas commercial value
Work with Sales to provide short to medium term Sales forecasts

Sales Operations Manager Resume Examples & Samples

Leads team of experienced Sales Operations Coordinators. Recruits, trains, and mentors employees to consistently provide the highest level of sales support in the industry
Responsible for maintaining exceptional order book quality. Requires extensive knowledge of (including, but not limited to): EDI processes, contract management, credit policies, and business intelligence reporting capabilities
Provide detailed weekly risk analysis to assist the organization with financial forecasting. Attends regular meetings with sales leadership to review order file risk
Collaborate with internal teams to anticipate and prevent issues that impact sales productivity and customer satisfaction
Notify sales leadership of all issues/risks related to order quality when identified – at least 45 days before customer requested delivery dates
Responsible for understanding, communicating, and enforcing PO deadlines to prevent uncovered demand
Responsible for assisting sales with revenue recovery for all withdrawn and uncovered materials
Assist sales with SMU creation, tracking, and fulfillment communication
Partner with Customer Compliance to recover chargebacks/sales penalties. Enforce procedures to minimize and eliminate chargebacks and error-related discounts
Attend meetings with customers to understand current and future business needs. Coach and train team to adapt to industry trends
Assist Sales Representatives and Sales Operations Coordinators with all sales systems technical support (SAP, Salesforce.com, Business Objects, Quikconnect, etc.)
Partner with IT to support development and testing of new technical system solutions (SAP, Salesforce.com, etc)
Partner with IT and sales representatives to on-board new customers to EDI order processing
Effectively prioritizes workload and delegate tasks to meet project deadlines. Recognizes employees and coworkers for exceptional contribution
Assists Allocation and Fulfillment team with oversold and uncovered analysis/maintenance for designated brands and selling groups seasonally
Regularly monitors communication quality to coach phone and email etiquette
Understands sales goals and company objectives. Must be able to act as surrogate for Director when necessary
Consistent role model and advisor to all members of the Sales Operations team
Salesforce.com experience preferred
Must be organized, detail-oriented and able to multi-task
Able to work well under pressure and deliver results with tight deadlines
Customer-friendly and solution-oriented leader

Sales Operations Manager Resume Examples & Samples

To manage the work flow of the Sales Help Desk to maximise productivity while minimising timelines to action; escalating enquiries when needed and removing roadblocks that impact the team’s ability to achieve KPI’s including proposing solutions to assist
Respond to requests from the Product Management and Product Specialist team regarding products and technical information within 24h in order for the sales person to respond to the customer, using salesforce.com case queue
Respond direct to customer for standard price/stock availability enquiries
Only escalate these enquiries should they be outside of the norm/system
Respond direct to customer for simple Price/Availability enquiries in order to avoid delays in passing around of information
Ensure that inbound general enquiry emails to ‘auinfo@thermofisher.com’ are actioned (diverted or responded directly to) within a 2h timeframe from receipt
Work with Account Manager and Product teams to ensure contract pricing discrepancies are minimised and corrected without delay
Maintain an accurate list of ‘goods on approval’ and ensure compliance to process resulting in minimal discrepancies to Masterpack
Administer requests for return of goods and ensure compliance to authority levels
Manage the stronger together leads queue for optimum workflow ensuring all leads are processed within a 24H period
Divert enquiries for finance, supply chain, warehouse or other business units and follow up to ensure closure of case occurs
At least 2 years’ experience in a commercial/corporate function within a relevant industry
Industry tertiary qualifications desired
Customer service experience – Team Lead experience
Passion for providing superior customer service and achieving results through others
The ability to think outside the square
Able to prioritise work
Previous experience in a sales/service administration role would be beneficial

Marketing & Sales Operations Manager Resume Examples & Samples

Extrapolate data from online reporting, spreadsheets, and databases; measure marketing campaign performance & recommend changes for improved conversion
Monitor and maintain data quality within the marketing database and marketing systems
Manage technical aspects of our marketing tech stack (marketing automation, CRM, testing, analytics, etc.) used to generate, distribute, and report on leads
Manage A/B tests within Optimizely and report on performance
Partner with Sales on lead management process, development and execution, to ensure strategies between marketing platform and CRM meets the needs of Marketing and Sales and provide closed loop reporting on marketing ROI
Manage SFDC subscription (enterprise) and users
Work with sales team leaders to develop and implement workflows in the sales and marketing process
Manage tool integrations to/from SFDC
Establish and maintain scalable processes that ensure best practices in campaign and lead management
Identify marketplace trends, tools, and technologies that drive online acquisition and higher quality of leads

Sales Operations Manager Resume Examples & Samples

Virtual Pay sales support resource and resident expert
Owner of Supplier Enablement AP File Analysis tool
Builder and keeper of several databases: supplier enablement trends, customer references, relevant power point presentations, success stories, sales and marketing materials etc
Virtual Pay Pricing expert, will study market trends and build competitive pricing database
Oversees process, systems and product training for sales team
RFP Assistance - managing the RFP process with proposal writers and pricing
Lead Tracking and sales analytics owner - siebel, sales force
Lead collaboration with other CPS departments
Five or more years of managerial experience helpful
Comprehensive knowledge of assigned business line or functional area

Regional Sales Operations Manager Resume Examples & Samples

Create innovative, data-driven strategies to promote Twitter's sales operations objectives
Help identify opportunities to improve sales team efficiencies, and lead efforts to scale best practices across your vertical/sector
5+ years experience in the digital marketing industry and familiarity with popular digital advertising platforms

Regional Sales Operations Manager Resume Examples & Samples

You will help find opportunities to improve sales team efficiencies, and lead efforts to scale standard methodologies across your vertical/sector
You will conduct strategic market insights including competitive landscape analysis to help formulate go to market plans
You will actively participate in building Quarterly business reviews with the sales teams
Experience - or excitement about! - working in an international setting or organization is a big plus
Ability to translate both business requirements and cultural norms between Japan and International contexts is critical
Native or Business-level proficiency in both English and Japanese is required

Senior Sales Operations Manager Resume Examples & Samples

Supports the cross functional long-term planning processes including budget cycles, 3-year plans and annual interlock processes. Drives the development of strategic (multi-year) long-term financial plans, encompassing market landscape, investment plans, capital needs, and go-to-market investments
Leverage business insight on the financial drivers behind each of the functional sales groups and customer segments to drive decision making. Understand the key drivers of cost, scale, productivity, efficiency, profitability, and overall performance
Drive sales territory planning and executes sales target administration and quota setting across sales teams
10+ years of relevant experience in Sales Operations at a technology company – including strategy and planning as well as Sales Ops execution
MBA and/or ACMA required
MS Excel expertise including the ability to build models
Powerpoint proficiency
Experience with CRM suites (SAP, OBI, or Salesforce)
5+ years people management experience
Sales Controlling, or Sales Finance experience desired
A second European language and/or international work experience

Sales / Operations Manager Resume Examples & Samples

The incumbent must also have the ability to build a cohesive team, and creating strong morale by utilizing proven leadership, motivational and coaching techniques
Excellent time management and problem solving abilities are required for success, as well as the ability to use good judgement and make strong independent decisions
Ability to read, write, fluently speak, and understand English
High school degree or equivalent
Min. of 1-3 years of management experience

Sales Operations Manager, Ubereats Resume Examples & Samples

Systems: Drive CRM adoption and productivity initiatives across teams, territories, and regions
Oversee sales performance reporting and metrics, providing data and analyses on regional sales efforts
Establish a sustainable model to measure sales effectiveness and drive processes that can help scale measurements
Work on high priority initiatives including (but not limited to) org structure, market segmentation, territory optimization and sales incentive design

Sales Operations Manager Resume Examples & Samples

Experience functioning as a CRM administrator
Technical Project Management experience
Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences
Self-motivated and the able to grasp concepts quickly
Ability to work independently to meet project requirements with minimal supervision
Proficient in data manipulation (Excel, Access) and cleaning/data cleansing methods
Strong documentation and training skills

Sales Operations Manager Resume Examples & Samples

Bachelor’s Degree required, preferably in Business, Finance, or other related field
Minimum five (5) years sales operations/support experience managing teams and demonstrated track record of new sales and quota attainment
Ability to effectively utilize CRM tools (i.e. SalesForce) for sales forecasting, monitoring performance and effectiveness of lead generation
Strong knowledge of computer software, including Microsoft Office suite (Word, Excel, and PowerPoint), and Adobe Acrobat. Knowledge of Google platform is a plus

Sales & Operations Manager, TPR Sales Resume Examples & Samples

Demonstrated financial results in sales and multi-store management
Aptitude to build strong advisory relationships with decision makers and influence partner thinking and action
Ability to execute on T-Mobile and account strategy and effectively work in cross functional teams
Advanced personnel training, coaching and development skills
Strong critical thinking skills
Business or related field and/or equivalent work experience

Business / Sales Operations Manager Resume Examples & Samples

A proactive and highly personable individual with significant experience and expertise in business and sales support
5 to 7 years’ experience with ideally in ICT and/or cyber security market
The ability to build effective relationships across multiple towers and the ability to demonstrate gravitas with senior stakeholders
Flexible, ability to multitask, detailed oriented, adaptable with strong communications and leadership skills
Work well across all levels at all times and an effective team player who shares information
Regional operations experience will be an added advantage

Sales Operations Manager Resume Examples & Samples

Track the sales funnel for opportunities
Create customer presentations (Value Prop decks, EBC decks). Work with Verizon Marketing and Communications teams to formalize communications materials
Consolidate core content for sales training materials from the Product Management teams. Work with existing Verizon Sales Training teams to develop and rollout sales training materials
Partner with Sales operations and commissions teams to develop sales commissions & incentives and monitor success of various incentive programs
Drive SCV Sales Enablement activities through Verizon Innovation Centers and Experience centers
7+ years of experience in product and partner management with 5+ years of experience in complex multi-tower solutions delivery
Experience in managing delivery of complex solutions involving cloud, security , professional services and SaaS
Bachelor’s Degree in IT, Information Systems or Engineering preferred
Strong technology marketing and analytical skills
Prior experience delivering complex M2M solutions and market expertise in assigned vertical
Must possess financial management skills needed for forecasting, pricing and margin analysis
Professional presentation and comm. skills to address all levels of the enterprise to include client senior executives
Ability to create excellent working relationships with diverse teams and job functions throughout the organization
Responsive to client needs and changing requirements

Enterprise Sales Operations Manager Resume Examples & Samples

Developing relationships and educating the carrier community on the overall value of Verizon’s platforms, services, and applications
Driving towards quantitative and qualitative performance goals
Meeting assigned sales quotas by acquiring new customer business and renewing and growing existing relationships
Calling on prospective customers, providing technical and administrative product information, demonstrations, and price quotes
Experience selling to the Tier 1 carriers, both domestic and international
Solutions sales mentality in an environment with multiple products and services; solutions sales experience with cloud, virtualization, middleware, and emerging technologies is an advantage
Solid understanding of complete sales cycle management, from prospecting to closing
Proven experience selling and supporting the deployment of large, complex systems in a telecom environments, data centers and edge locations
Experience managing confidential data
Ability to travel extensively, as required, to support program goals

Assistant Sales Operations Manager Resume Examples & Samples

A minimum of a Bachelor's degree
A minimum of 5 years of experience in the automotive industry
A minimum of 2 years of sales management experience
A minimum of 3 years of sales experience in a metro automotive market
Field operations or marketing experience in a regional staff role at another OEM
Must have a clear understanding of the field's role in driving retail sales and profitability for the company
Extensive dealer facing experience (Area Manager-District Manager)
4+ years of marketing experience
Ability to evaluate/provide constructive feedback from dealer contacts
Leadership and training expertise
Strategic forward planning

Sales Operations Manager Resume Examples & Samples

Preparing, maintaining and organising all inventory and shipments
Compiling inventory reports and issuing them to management
Investigating inventory shortages and discrepancies
Working with sales reps, customer and warehouse personnel as necessary
Evaluate all sales and forecast patterns in line with current and future marketing strategies
Developing and implementing procedures to improve organizational effectiveness and sustain a high performance organization
In charge of all invoicing and ordering for Australia and New Zealand
In charge of all ordering and purchasing tools (Unleashed, Brandscope, Vend etc.)
High School Diploma – Minimum
Relevant tertiary education
2-4 years experience in similar role – preferred
Skills include
Computer proficiency – Excel, Word, Database

Asst Sales Operations Manager Resume Examples & Samples

Responsible for timely RFQ response and quote review
Organize quote reviews with Quote Manager
Ensure adherence to quote procedures (SFDC) and global policies
Analyze quote requirements and trigger quote process
Communicate with BDMs/GAMs for preparing Business update report monthly
Propose the pricing solutions and intelligence for management to review
Consolidate the Internal quote response package which includes quote letters, business proposals, pricing matrix, surveys,

Senior Sales Operations Manager Resume Examples & Samples

Process definition and improvement. Continually re-evaluate, recommend and implement processes improvements to efficiently support the Sales team and customers, automating work where possible to improve team performance and scalability
Customer care and negotiations. Train global staff to effectively manage first-order customer service issues and handle escalation of urgent or critical issues. Negotiate resolutions to customer requests and formal customer agreements
Channel partner management. Focal point for initial channel partner (Sales Rep and Distributor) engagement and agreement negotiation. Lead the channel partner training and enforcement of contract terms and processes (e.g. inventory requirements, design registrations). Assist in defining and evaluating channel partner metrics
Compliance enforcement and training. This role is vital to the company’s adherence to regulations governing international shipments (export compliance), revenue recognition, and the payment and customer shipment terms. Lead Sales and Sales Operations team trainings, define and improve procedures to mitigate risk and recommend improvements to policies and procedures
Seamless customer experience. Manage and ensure a smooth hand-off of customer relationships between Field Sales and Operations, owning the customer relationship for procurement and forecasting. Administer annual customer satisfaction surveys
Sales team support. Ensure the Sales Operations team supports the field Sales team with information, back-office support and training
5+ years of sales operations or business analysis experience
5+ years of experience working with an ERP tool, preferably Microsoft AX, SAP or Oracle
Proven examples of process efficiencies in a global environment
Working knowledge of regulatory compliance, including GAAP principles and Sarbanes-Oxley (“SOX”) guidelines for Revenue Recognition, import-export compliance, and
Microsoft Dynamics or other CRM experience a plus
Ability to manage multiple tasks and use good judgment in resolving difficult issues
Prior successful experience managing staff in many countries, cultures and time zones
Working experience with global compliance challenges and regulations of export compliance and other SOX criteria
Must be able to work during global business hours e.g. 7am to 7pm
Exceptional MS Office skills required
BA/BS in business, marketing or equivalent; MBA preferred; 10 years of experience required

Sales Operations Manager Resume Examples & Samples

Overall 10+ years of experience with Consulting, Sales, Pre-Sales and/or Sales Operations
5+ years of experience as a business/data management analyst for CRM, data warehousing and/or data projects
Experienced with business processes related to Information Quality Management, including customer data governance, stewardship, and data cleansing methodologies
Experienced working with and having a good understanding of D&B data on Companies
Demonstrated capability in process analysis and process improvement techniques
Enterprise Information Management solution experience a plus
Experience working within project management related fields required
Strong communication, coordination, meeting facilitation experience
Be results driven and quality focused
Experience in Software Industry and advantage
Mandarin – Fluent (Able to fluently understand and communicate verbally and in writing)
English: Conversational (Able to understand and formulate verbal and written communication)

Senior Sales Operations Manager Resume Examples & Samples

Reviewing and approving license contracts in line with the business approval matrices, and managing the documentation thereof
Partnering with Sales Executives to assist with the commercial structuring and negotiation of standard deals, while ensuring that corporate goals are met and principles adhered to
Customer contract negotiation (both telephonically and face-to-face)
Working with the legal team to ensure that the contracts accurately represent the commercial agreement while adhering to revenue recognition principles
Understanding of the technical accounting guidance for revenue recognition and the practical application to software license arrangements
Proactive partnering with the revenue team to ensure optimum deal structures and full understanding of revenue recognition implications as a result of the structure
Working across departments within the organization to facilitate the closing of deals
Creating and driving different price models that are in-line with the commercial aspirations of TIBCO
Managing and mentoring an APJ sales operations analyst
Territory, account and quota planning
APJ sales forecasting, and ad hoc management reporting and analysis
Pipeline analysis
Salesforce data hygiene
Provision of first line support for salesforce to the sales team
Managing the APJ deal desk process, including the business approvals, and documentation thereof
Hosting the deal desk calls for APJ
Providing quarterly analysis on the deal desk
Deployment reporting and compliance across APJ
Sales training
Close liaison with the compensation planning and operations team
Travel is a component of this role with travel to client sites and field office locations In addition, travel may be required to participate in team projects and initiatives
7+ years relevant experience in software environment
Strong analytical skills and solid business knowledge
A working knowledge of SOP 97-2 and 08-1 revenue recognition rules is a plus
Consistently demonstrates negotiation skills
Customer facing (both internal and external customers)
Successfully demonstrates strong communication (verbal and written) skills
Ability to effectively communicate and discuss issues to both technical and non-technical audiences
Delivers compelling and effective presentations internally, as well as to prospects, customers and professional organisations outside of TIBCO
Strong sense of ownership and urgency
A self-starter, working independently, and ability to make decisions
High level proficiency in MS Excel and Salesforce

Sales Operations Manager Resume Examples & Samples

Collaborate on the design, development, maintenance, and delivery/presentation of forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions across ANZ
Working with the ANZ partner management, lead the annual Goals, budgeting and ongoing forecasting processes
Lead the development and provision of routine and ad-hoc analytic reports to AWS senior management regarding strategic initiatives, partner segment performance, performance against goals, etc. Ensure reports contribute to business insight and decision-making, and minimize overall report burden
Lead the modeling and development of recommendations for partner coverage/capacity/competency planning aligned with targeted customer segmentation/verticals
5-7 years experience in similar role

Senior Sales Operations Manager, Devices Resume Examples & Samples

Coordinate and drive sales forecasting and planning processes
Provide order management support (PO, supply, and demand planning) and manage escalations
· 3+ years of relevant work experience in sales operations, ecommerce, and retail with consumer electronics or high-tech products
Supervisory experience is a plus
Fluency in standard software including, Excel, Access, Oracle, Essbase, SQL skills are a plus

Sales Operations Manager Resume Examples & Samples

Provide direction and leadership to commercial sales (inside sales team) and administrative support staff by establishing goals and objectives, identifying and implementation productivity tools/improvements, balancing workloads and coaching employees in the areas of performance, development and employee/customer relations
Provide direction and leadership to support sales incentive activities in the geography . Keeps aligned with tasks, deadlines, and compensation tracking related issues
Manage and oversee facilities coordination and direction. Responsible for managing facilities and equipment maintenance/repairs, upgrades within geography. Manage capital asset projects as needed, gathering quotes, staying on budget. Ensure cost saving activities are in place for office expenses. Identify and implementing expense reductions where appropriate. Ensures preapproval of expenses beyond delegation of authority limits
Ease of Doing Business – Lead collaboration efforts with our partners by creating, implementing and maintaining processes that lead to Sales Growth. Those areas include sales development, competency, business system, opportunity and account planning processes
Owns CRM process discipline in geography. Highlights and implements areas of process improvement. Ensures timely updates and accuracy of CRM opportunities and follow up. Provides input to Sales Managers on CRM performance in geography
Customer Satisfaction – Reporting annual results as applicable to assigned geography. Ensuring follow up requests are followed up in a timely fashion. Implements best practices to increase customer satisfaction. Owns Customer Complaint resolution process in geography. Ensuring process is communicated and followed. Providing metrics to geographic teams to drive usage of process
Environmental, Health and Safety - Manage EH&S programs for the specified geography. Monitor safety metrics and implement changes to improve program results. Manage training requirements to compliance
Business System Competency (internal) – Ensure all employees in assigned geography are educated in the use of respective business system tools and capabilities while ensuring compliance with all data security rules
Sales force effectiveness (SFE) leadership - Lead and manage support, on an on-going basis, of Global Sales initiatives to improve SFE. This includes a focus on customer facing time maximization, enablement of “smart” working environment, and cross geography utilization and processes
Lean Competency – Manage the efforts to educate and certify the Operations Team in Six Sigma. Identify projects through NA Operations and deploy a geographical plan to offer development opportunities and process efficiencies to the Region
Establishing and maintaining relationship with Customer Care to ensure issues raised from Distributors are understood, identified and resolved
Actively participates on one or more North American programs such as Inclusion and Diversity, Affinity Groups, Get Connected Events (NA or local) or others
Bachelor’s degree, Business Administration, Finance, or equivalent experience
5-7 years inside sales experience and/or office management experience
Ability to travel an average of 35%
Demonstrated ability to manage direct and indirect teams
Greenbelt certification preferred
Ability to Lead Change
Proven experience with managing and developing people
Ability to multi-task and prioritize in a Sales environment
Self-motivated and effective time management
Proven process improvement competency
Innovative and creative problem solving
Thinks and acts strategically

Regional Sales Operations Manager Resume Examples & Samples

Coach market leaders and teams to continuously improve operational performance while positively affecting customer experience
Monitor Customer Experience - Partnering as a liaison between MLOs, Branch Leadership and Fulfillment to provide tangible improvements to customer experience and COT performance
Collaborates with Sales and Fulfillment leadership to deliver integrated, impactful solutions to drive operational excellence
SME Educator - Providing functional and technical subject matter expertise to improve the efficiency of how we deliver for our customers
Responsible for driving and coaching Sales Operations Managers to meet all applicable bank and regulatory requirements
Responsible for driving all key milestones related to Issues Management (MRAs, SIAIs and ORAs)
Accountable for region-level operational control plans

Sales Operations Manager, Devices Resume Examples & Samples

Coordinate and drive sales forecasting and planning processes with retailers
Monitor healthy level of inventory and work closely with sales organization to plan for new product and end of life
Plan and execute new product launch and/or promotion with retailers
Proactively identify opportunities for sales process improvement. Assist sales management in understanding process bottlenecks and inconsistencies
10+ years of relevant work experience in sales operations, ecommerce, and retail with consumer electronics or high-tech products
High attention to details and proven ability to manage multiple, competing priorities simultaneously

Sales Operations Manager Resume Examples & Samples

Participate in weekly, quarterly and annual sales planning by preparing and supporting the delivery of specific sales coverage
Work directly with Sales Management to providing timely sales analytics including weekly pipeline analysis, forecasting, and sales results
Develop and manage operating plans for mid-market / phone sales teams, including role definitions, capacity modeling and compensation planning
Establish KPIs and measure / monitor performance
Construct lead / funnel analysis to drive a more efficient and predictable sales cycle
Assist in deal structure by providing recommend SKUs, pricing, promos, discounting and purchasing methods
Programmatically mine and manage customer data to drive sales motion
Manage quarterly business review and content provided
Conduct periodic cost-of-sale analysis
Assist sales team with needs related to processing through internal systems and processes (e.g. Salesforce.com and Microstrategy)

Sales Operations Manager Partner Markets Resume Examples & Samples

University degree (all subject). 8 years-experience preferably in a multiproduct multinational environment. MBA is an advantage
Expert Excel modelling and Powerpoint skills
Bilingual French and English is a must
Good understanding of the Sales and Marketing performance drivers
Ability to understand customer’s needs and motivations and the use of this information to achieve objectives and /or unlock growth
Ability to design and implement standardized, simplified and compliant processes
Good control awareness and ideally experience in FMCG
Problem solver- Commitment to respond to challenging and varying demands of program, travel, extended working day, etc
Track record of consistently delivering to deadlines & standards in a high-pressure environment
Build and review the market’s trade strategy for each of our key markets and support the development of a strategy for PM
Define top-down targets and working with the commercial teams to build an appropriate AOP and latest estimates
Monitor Commercial performance on a daily/weekly/monthly basis. Custodian of the commercial standards agenda in PM
Ensure timely and accurate reports on commercial data (Sales in, sales out, stock,…) across PM, and translating this data into insights for growth
Ensure a rock solid control environment in the commercial function

Senior Sales Operations Manager, Advertising Resume Examples & Samples

At least 5 years of experience in Sales Operations, Business Planning/Strategy, or Sales Support management, in a fast-paced, metrics-driven sales operation, in a digital media sales environment
In-depth experience and knowledge of sales/business best practices including Sales Operations processes and systems (sales cycle, sales methodology, sales applications (Salesforce.com, Insights Squared, Xactly, etc), reporting, forecasting, territory management and sales quotas
Experience successfully building and executing analytically rigorous corporate initiatives
Deep cross-organizational support experience, team-oriented with the ability to build effective working relationships at the leadership level
Embraces and seeks innovation
Exercises courage to take calculated risk

Sales & Operations Manager Resume Examples & Samples

Responsible for P/L for the directly operated retail stores
Prepare annual sales and profit budget for the stores, keep costs under control
Develop and oversee the implementation of strategic initiatives designed to drive growth, profitability, customer satisfaction and operation efficiency and productivity
Conduct analysis of product trends and P.O.S. potential to ensure adequate and appropriate stock levels
Develop operation standard in accordance with Corporate guidelines to ensure consistency with overall image and service standard of the brand
Manage and oversee the daily store operation such as sales, expense control, staff training, inventory management, security and safety, etc
Take all actions necessary to achieve sales objectives, and define best corrective actions (both short term and long term)
Prepare buying reports and analysis
Build good relationships with landlords and developers as well as manage collaboration to develop business further with those partners
To perform other related ad hoc tasks and projects where necessary
Minimum 8 years progressive experience of brand management, merchandising or retail operations in specialty stores or international luxury brand companies
Practical and hands-on experience of Singapore market with a proven track record of effective brand building initiatives and the ability to drive business goals
Mature with strong leadership and communicator with a proven track record in leading, inspiring, coaching, developing and succession planning of large sales teams to support the growth of business
Possess high level of commercial acumen, self-initiative, strategic and analytical mindset combined with a drive for results
Good team player with proven ability to partner with business leaders and scope strategies to achieve sales targets, contribution objectives and the efficient use of the resources
Fair and ethical with unquestionable integrity and have the ability to command respect from fellow colleagues
Good command of written and spoken English and Mandarin
Proficiency in Microsoft Excel and Chinese Word Processing

Pvtc Select Sales & Operations Manager Resume Examples & Samples

Drive profitable testing volumes for EMEA
Expand & Manage EMEA Select Channel Footprint
Account manage identified Business Alliance partners and medium tier sites in PVTC Select (3rd party) channel partners to ensure that client satisfaction levels are high, opportunities are known and maximised and profitable test delivery is achieved
Effective and timely completion of personal objectives and requested progress reports as requested by the Director, Global Select
Consistently deliver the necessary results, against tight deadlines and strong external competition
Undertake specific project work as and when required
Experience with customer interaction and goal oriented approach
Enthusiastic, energetic team player who has the ability to work alone, whilst also possessing the judgment to request assistance and or escalate when required
A strong and confident communicator (via phone and face-to-face), who easily builds rapport, develops trust and is focused on the team objectives
Excellent English, both written and verbal
Full valid and non-restrictive passport
Previous sales and sales support experience is strongly preferred
International work experience and cultural savvy
Additional EMEA language (German, French, Russian, Arabic) preferred

Senior Sales Operations Manager, B to B Resume Examples & Samples

University degree required - Program and project management experience
Experience working closely with sales, finance, accounting, and legal teams
Experience with excel, large data sets, and complex analyses
Experience supporting or working as part of a large sales team
Experience launching and managing CRM system (salesforce.com)
Experience sales coverage design, territory planning and compensation planning -Must be an independent problem solver that can make high quality judgments and decisions quickly with excellent organization skills
Must be detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
Influencing others who are not in your reporting chain
Must be a quick learner, able to come up to speed on any type of project
Superior Japanese and English verbal and written communication skills
Administrator certificate for Salesforce.com
MBA or equivalent experience preferred
Experience working internationally preferred

Global Sales Operations Manager Resume Examples & Samples

Lead and manage a global sales ops team of Business Analysts responsible for both strategic system improvements as well as day to day operational coverage of the sales tools
Drive enhancements to sales tools through meetings with sales leadership to understand business challenges, user needs, and quantifying benefits to the organization
Develop & pitch business cases (business challenge, hypothesis, measurement for success) for Sales technology initiatives to secure resources for new projects
Design ways to measure key results for each initiative
Partner with sales leaders to accurately define & prioritize the backlog across each sales pod to ensure we deliver the highest valued enhancements at the right time
Ensure our sales tools such as Salesforce.com are utilized to their fullest potential to maximize usage, improve processes, and tracking
Drive the team to quickly & efficiently resolve day to day issues and tasks requested by the Sales team
Analyze ad-hoc requests to determine strategies & solutions to mitigate, deflect, and prevent these types of requests
Work with the team to develop solid UAT plans for all system rollouts & changes to provide optimal stakeholder experience with new features
Drive adoption & measurement of tool enhancements
Define best practices for sales tools & technology processes
Research industry standard best practices and proactively suggest innovative ideas to improve the sales process to drive revenue
Provide the team with guidance and leadership towards individual and team goals
Ensure the team is documenting requirements, decisions, and solutions
Ensure the team works collaboratively with the larger sales ops team including reporting, process & training teams to deliver a full end to end product for sales
2+ years in a management role leading a successful team to drive improvements in the organization
4+ years in an analyst role (business, sales, data, systems)
Expertise with SalesForce.com sales objects such as: accounts, contacts, leads, opportunities, reports, forecasting, and activities
Strong understanding of CRM capabilities regarding configuration and custom development
Experience working with IS departments to implement projects through the agile and scrum framework
Demonstrated project management experience
Experience driving change through uncertainty. Projects and assignments will change rapidly, so the manager must be flexible enough to accommodate changing priorities and timelines
Experience working with leadership teams to drive change through capturing high level requirements and executing with strong solutions

Sales Operations Manager Resume Examples & Samples

Manage sales operations team
Administer Salesforce, contracts and other sales team documentation
Proactively identify new areas for efficiency that impact the sales team’s productivity
Develop tools, templates, and workflows to streamline and scale the sales team’s productivity
Improve sales team operational processes, develop and set up tools, and ensure compliance
Design and maintain reports and dashboards to monitor team’s KPIs, ensuring data integrity
Prioritize system enhancements and manage product roadmap for internal system tools
Develop and maintain internal knowledge base
Create and manage new hire and ongoing training programs
Schedule and facilitate team meetings, conferences and trainings
Develop and manage supplier communications strategy and tactical plan
Define goals/KPIs to measure effectiveness of solutions
Analyze and present key issues and opportunities to senior leadership
Serve as the key company-wide point of contact for all initiatives impacting the sales team
Coordinate with business partners across the organization to develop business requirements, set up workflows and implement operational plans
Support senior leadership on all strategic and tactical projects impacting the sales team
8+ years of experience in sales operations, including 5+ years in sales operations management
Proven ability to set and execute key operational strategies and deliver insights to sales teams
Prior experience with Salesforce and in-depth knowledge of SFDC configuration, dashboards, custom reports, custom fields and visual documentation
Experience working with data to identify trends and make recommendations
Advanced proficiency in MS Excel and experience with content management systems
Detail oriented and strong multi-tasker with ability to manage many projects simultaneously
Logical process-oriented person that enjoys ‘getting things done&#8217
Genuinely passionate about optimizing system integration, efficiency and performance
High level of technical aptitude to learn and apply new technologies
Comfort presenting to and interacting with large groups and with senior management
Demonstrated ability to work in a team environment with dynamic priorities and time pressures
Proven ability to successfully work and partner across multiple functions in an organization
Willing to question the status quo and present new ideas leading to operational improvement
Prepared to support global team’s during their work hours; occasional travel to other offices
Bachelor’s Degree with track record of academic success
A passion for travel and the travel industry is preferred!

Sales Operations Manager Resume Examples & Samples

Onboard, train, and support new inside and field sales reps
Define, develop, and produce daily/weekly/monthly reporting
Define, develop, and execute sales commission plans
Build a sales scorecard to track key productivity and attainment metrics for accountability and insights
Run the end-to-end Sales Governance process, to ensure awareness of strategic opportunities across the organization; ensure approval of deals prior to sales engagement; and getting appropriate sales support resources assigned
Ensure accurate sales reporting, metric analysis, sales recognition, and other ad-hoc sales operations support activities
Manage support to inside, field, and channel sellers for pricing, promotions, and incentives
Provide inputs to sales and HR to set sales compensation plans, and ensure those plans align with sales and organizational objectives
Establish and run a bid desk for indirect and direct sales deal review and approval
Work closely with logistics and product pre-launch teams to ensure the right systems and processes are in place to enable sales to place orders
Assist with RFP and proposal development
Closely monitor and continuously improve sales order process for accuracy
Experience in data mining (SQL, ETL, data warehouse, redshift, etc.) and using databases in a business environment with large-scale, complex datasets is a MUST
5+ years direct experience with progressive responsibility running and managing Sales Operations in a Fortune 500 company
Knowledge of accounting, financial, operational, and business management principles
Superlative attention to detail and written and verbal communication skills
Highly analytical; ability to quickly process, analyze, and provide insights on large data sets
Problem solver by nature. You never bring a problem to the table without a hypothesis about how to solve it
Demonstrated, quantifiable experience improving inside and field sales productivity
Ability to work in a fast-paced, high-pressure, and high-availability business environments
Salesforce.com and Microsoft Excel expert
Large and start-up company experience, highly preferred
Project and program management background highly preferred (PMI certification a big plus)
Experience with bid management (RFP and proposal development skills) a huge plus

Senior Sales Operations Manager Resume Examples & Samples

Drive the sales forecasting inspection process, Sales force capacity planning, and budgeting processes used within the sales organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts. Takes a leadership role in coordinating planning activities with other functions and stakeholders within the firm
Own the execution of sales organization objectives
Proactively identifies opportunities for sales process improvement. Works closely with senior sales management to inspect sales process quality and identifies and executes on opportunities for improvement. Leads on going inspection so that sales management understands process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement
Strive for accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Manages the revision to existing reports, or in the development of new reporting tools as needed
Drive compliance in implementing technologies, including CRM, to field sales teams. Monitors the assigned sales organization’s compliance with required standards for maintaining CRM data. Works closely with sales management to optimize the effectiveness of the firm’s technology investments
Direct the consistent implementation of company initiatives
Build peer level support and strong internal-company relationships with other key management personnel
Defines and drives inspection to Global Inside Sales key performance indicators
Accountable for the execution implementation of sales organization-impacting initiatives
Responsible for the efficient support of the sales organization throughout the deal cycle
Accountable for accurate and on-time reporting, including forecasting, essential for sales organization effectiveness
Bachelor’s Degree in Business, Finance or related area of study
10 years’ experience in reporting and interacting with Sales Leadership team and executives
Previous experience directing the support of sales specialists, implementation resources, service resources, as well as coordinating with the appropriate management-level supervisors
Ability to foster close, cooperative relationships with peer leaders, sales management, and sales and support personnel
Proven track record of reporting achievement of sales, profit, and strategic objectives for the business unit supported

Sales Operations Manager Resume Examples & Samples

Strong ability to read and interpret mortgage regulatory and
Former Underwriting/Fulfillment background preferred but
Former Sales Management background preferred but not

100

Sales Operations Manager Resume Examples & Samples

Provide leadership, coaching and advise for the Sales Operations team. Manage a successful sales support team and ensure that the team consistently meets or exceeds KPI. - Motivate and drive performance of the Sales Operations Team, focused on delivering results by providing ongoing coaching and development of sales operations team. Consistently ensure that business is conducted with integrity at all times and that behaviour aligns with BP values & behaviors. - Responsible for the development and implementation of new processes and procedures for effective and efficient team operations. - Maintain efficient budget expenditure (Rebate & Trade Loan) for Sales support programs to ensure delivery of internal gross margin goals. Controlling spending of non ASP & non Cash Cost. - Ensure efficient process in Order to Cash to support company’s target - Ensure efficient process in Customer Service to meet Customer Satisfaction expectation both Internal (Sales Incentive Program, etc) and Distributor (Claim, Incentive, etc) - Ensure smooth Business System operation to support business efficiency and data accuracy. - Ensure Implementation of LBM process in the Company, which will improve company working capital efficiency and improve forecast accuracy. Ensure accurate sales forecasts and sales activity reports and presentations in a timely manner. - Work effectively with Marketing to develop effective sales strategies that promote sales to new and existing customers. Ensure programs to support channels are effective and efficient to achieve targeted performance. - Work closely with Marketing to create, implement, and track successful trade programs. - Work closely with Channel Sales Managers (Branded Workshop & PCO) & Regional Sales Managers to address pricing and distributor’s contract and to ensure the timeliness of contract review. - Ensure Technical Support resources are utilized effectively and efficiently to support business needs. - Ensure excellent execution of office facilities & administration area - Focal point for all projects related to Sales growth and development in Indonesia. - Act as response team member for crisis / continuity management, with accountabilities consistent with relevant response plans and as assigned by the response team leader (OMS 4.6)
Minimum 10 years hands-on experience in the frontline sales in the lubricants or Fast Moving Consumer Goods (FMCG) with strong knowledge in the Sales Management and Distributorships. - Good understanding and exposure to the Performance Management concept. - Awareness of BP HSSE and Code of Conducts policy and expectation
Strong leaderships , coaching and motivation skills to enhance team performance - Excellent track record of managing sales team and achieving high sales performance - Strong understanding of effective distribution and retail penetration and its execution - Strong knowledge on the sales management with the WCSC concept & implementation - Good networking , negotiation and influencing skills

101

Senior Sales Operations Manager Malaysia Resume Examples & Samples

Ensure specific card performance measures are in place for each card program and tracked against their benefit objectives
Create and manage an acquiring P&L model for the region, focusing on cost of operations for each countries and business revenue model
Managing the payments and billing with partners and identify any discrepancies if any and correct them using the available information
Make recommendations to management on improvements to financial status based on analyzed results, trends and variances

102

Inside Sales Operations Manager Resume Examples & Samples

Provide operational oversight and governance of key Inside Sales processes including campaign management, quality, and execution
Manage, motivate and coach team of Inside Sales Area managers who each are people managers of 14 – 16 Inside Account Manager team members
Establish communication, reporting, and process standards within Inside Sales that facilitate the effective management of resources
Coaching, developing and motivating a sales and customer service oriented team
Meet monthly/quarterly metric targets
Work in conjunction with McKesson’s national Field sales team and other internal business units
Proficient in all MS Office products
Maintain knowledge of technology and industry communication trends and processes and disseminate that to the Inside Sales team
Ability to effectively communicate marketing intelligence to Marketing, Product Management or appropriate department

103

Sales Operations Manager Resume Examples & Samples

Support of definition and execution of a suitable Sales and Marketing strategy for the own Sales Region, Support Division Sales organization by execution of customer, market, competitor and pricing analyses, collate Sales pipeline and order forecasting,
Give inputs for factory/slot load planning and product development, market/customer/competition knowledge exchange,
Define and organize marketing communication activities, and other internal and external marketing activities for the region
Coordination and implementation of local Sales training and support for CRM tools
Support local hub and field Sales representatives

104

Sales Operations Manager Resume Examples & Samples

Partner effectively and collaborate with cross-functional teams like Data Management, Sales Comp Admin, Market Analytics & Strategy, Managed Care, Training and IT to provide holistic approach on business situations that affect Sales Operations deliverables
Represent brand specific approaches to the broader team to ensure consistency across the portfolio, learn from others and proactively share and seek advice on complex situations
Champions compliance, effectiveness, and efficiency in process and policies

105

Sales Operations Manager Resume Examples & Samples

Manages a successful Sales Operations team ensuring the team consistently meets or exceeds daily sales performance metrics
Works with Sales team to create and maintain a culture focused on delivering results by providing ongoing coaching and development of the team
Serves as the main point of contact for Sales Team Managers and Directors
Analyzes performance metrics data and leverages it to effectively coach and develop the sales operation team
Develops and implements new processes and procedures for effective and efficient team operations
Remains knowledgeable of key processes, business initiatives and internal resources in order to assist the sales team in accomplishing company goals
Provides support to divisional leadership, as necessary
Identifies opportunities and weaknesses within the process and makes proposals to create value and increase operational efficiency
Works effectively with internal support departments (Supply Chain, Credit, IT, Business Intelligence) to develop effective sales strategies that promote sales to new and existing customers
Provides functional supervision to warehouses, maintaining a constant dialogue with all the warehouses
Attends customer meetings promoting the connection between Luxottica and the Customers in all the function beside sales
BA/BS in Business or related field
5+ years of end-to-end customer service
Strong leadership skills to establish clear direction, drive conversation and influence
Ability to turn data into useful insights
Experience working on a legacy/enterprise database system and input and retrieve data
Strong business acumen with an ability to anticipate risks and identify contingency plans to minimize disruption to the business
Demonstrated ability to evaluate and balance team and individual workloads through effective time management, prioritization, and organizational skills
Openness to change and confidence within both mature and non-mature environments
Self-starter and results driven with ability to work under pressure and in changing environments

106

Senior Sales Operations Manager, RTG China Resume Examples & Samples

7 to 10 years of relevant working experience, with business background is preferred
High leadership capability
Strong in driving execution
Strong inter-personal and communication skills

107

Sales Operations Manager Resume Examples & Samples

Solid background and experience in distributor management including deal cycle and contract terms and conditions, governance processes preferably in healthcare business
Strong knowledge of business analytics and associated practices relevant to the healthcare industries preferably in emerging markets e.g. experience with primary and secondary sales & market channels, claims process; understanding of business and financial modeling
Strong interpersonal and communication skills across various levels of internal and external parties
Ability to work autonomously in a fast-paced environment
English proficiency required

108

Sales Operations Manager Resume Examples & Samples

Deliver and require customer service, customer focus and business awareness
Manage the EMEA Sales Administration team
Develop Sales Operations activities to function as a hub
Provide support, analyses and dynamic interaction with the sales team
Ensure timely and positive response to customer complaints
Provide maximum visibility of sales performance indicators and forecasts
Manage sales training and provide peer support and coaching
Flexibility, self-confidence, persistence and initiative
Strong, dynamic, honest leadership/feedback
An achievement and performance orientation
Excellent planning, organisational and analytical skills
Superb communication, encompassing diplomacy and directness
A proactive approach, business focus and awareness
The ability to deliver excellence and demand it of others
Fluency in English with other languages (European, Middle Eastern, African) being an asset

109

Sales Operations Manager Resume Examples & Samples

The Sales Operations Manager (SOM) will collaborate with the three NAR markets (United States, Mexico, Canada) to ensure a sound strategy to achieve NAR and Market KPIs including
8 -10years experience
5 -7 years of experience in working in Sales Operations
Volume Planning Process
Computer savvy – skilled in the use of software
Flexibility to execute and multi-task in a fast-pace environment
Solid influential ability
Strong interpersonal skills and demonstrated ability to work in a team environment
Outstanding communication, presentation and collaboration skills

110

Sales Operations Manager Resume Examples & Samples

10+ year experience in sales operations preferably in IT industry
Bachelor’s / Master’s degree in business Finance, commerce, statistics, MBA
77866BR

111

Regional Sales Operations Manager Resume Examples & Samples

Lead a team of Sales Operations managers and analysts to form the problem-solving backbone of the North America revenue function
Management consulting experience leading projects a big plus
Prior managerial experience a big plus

112

Sales Operations Manager Resume Examples & Samples

Direct all branch related activities on shift to ensure the timely execution of the schedule in assigned departments tomeet service goals
Manage activities related to packaging material, inventory control, warehousing and receiving
Identify and manage backhaul operations to meet/exceed budgetary revenue targets
Develop solutions that support the Delivery and the Sales group
In conjunction with Fleet, ensure maintenance and fuel costs are below market costs
Oversee the planning and scheduling of company transport vehicles to maximize revenue producing opportunities and minimize non-productive downtime and excessive overtime
Ultimately responsible for accurate deliveries and excellent customer service
Monitor the team to ensure vehicles are well maintained and that related repairs and safety issues are addressed in a timely manner
Identify Key Performance Indicators (KPI) and maintain a reporting system to track and communicate performance
Work with leadership to implement continuous improvement initiatives relative to the established departmental KPI’s
Develop the management and warehouse personnel by assessing performance, counseling, and training to support Continuous Improvement
Assess employee relations and communication methods to support the company’s philosophy
Design and implement operation strategies for greater warehouse optimization
Complete projects, assignments and planning meetings with management personnel
Problem solving & Troubleshooting: Identify, recommend and execute continuous improvement initiatives in the Sales Distribution Operation including process, equipment, method and materials changes in support of operational goals
Performance Management: Develop personnel by assessing performance, counseling and training to support continuous improvement
5 years of experience in a distribution center
3 years of experience with direct people management/supervision

113

Senior Sales Operations Manager Resume Examples & Samples

Acts as a strategic business partner to client segment leadership
Influences and shapes the client segment’s objectives, business strategy and priorities
Executes large-scale initiatives and projects in partnership with the client segment. Assembles the appropriate resources and influences the prioritization of work to drive the business outcome
Facilitates and leads the business planning process for the client segment
Interfaces with other business lines to ensure resources are properly aligned and the broader business is executing against collective goals, identifying points of intersection and dependencies
Drives, defines and implements sales operations capabilities and best practices across the Sales Operations team and client segments
Partners with sales leadership to establish metrics and reporting needs
Proactively reviews processes within a function to identify risk, assure best practices and align with current business needs
Leads and manages projects with broad business impact that may impact multiple functions
10+ years of sales operations experience at a large financial services firm
Demonstrates initiative by identifying issues and recommending solutions on complex and broad matters
Demonstrates ability to effectively plan and manage the work of a broad business area to achieve results consistent with broad business objectives
Demonstrated ability to influence senior business leaders on strategic business matters
Demonstrates intellectual curiosity and analytical skills in areas of high complexity, ambiguity and diversity
Demonstrates effective written and oral communication skills with a diverse group of associates, senior business leaders and a diverse group of individuals outside the organization
Demonstrates ability to collaborate and develop/maintain working relationships inside and outside the organization to enable effective completion of business objectives

114

Sales Operations Manager Resume Examples & Samples

Develop and execute a plan to build distributor functional capabilities: sales, IT, logistics, finance, external relations
Develop, implement, and follow-up Morocco distributor scorecard
Put in place and follow-up joint business planning process between Morocco distributor and main key accounts
Support Managing Director in developing Mondelez Morocco RTM strategy through; analyzing status quo, surfacing opportunities, developing alternatives and recommending RTM solutions
Responsible for monitoring distributor’s performance against agreed service level KPIs, checking distributor KPI reporting accuracy before variable compensation is approved
Minimum 10 years of experience in a Sales Management Role in a MNC with strong track record of nationwide distributor management and capabilities development
Accountable with the ability to manage and deliver against agreed upon targets; to set clear objectives and in essence be self-driven
Financial understanding, particularly distributors P&L
Ability to manage and influence a large population of stakeholders

115

Sales Operations Manager Resume Examples & Samples

Works with Account Managers who are primary customer interface for all technical support (escalations, product feature requests) and business support (billing/invoicing inquiries)
Creates and maintains client master data including forecasting, revenue, leads, opportunities according to Company guidelines
Provides overall direction of the Product Sales Support & Analysis team to drive
5+ years related experience

116

Sales Operations Manager Resume Examples & Samples

Bachelor’s Degree and a minimum of 5 years’ experience in the Cycling or Recreation/Sporting Goods Industry, or an equivalent combination of education and experience
3-5 years in an Account Management or Sales Rep role
In-depth understanding of Independent Bike Dealers, preferably through account management experience
Deep understanding of IBD brands, products and technologies
Independent and creative thinker
Strong team work and influencing skills across disciplines
Must be detail oriented and be able to work effectively with minimal supervision
Proficiency in Excel, Word, Outlook, Power Point and SAP

117

Senior Sales Operations Manager Resume Examples & Samples

Responsible for developing and delivering sales dashboards / reports
Proactively analyze and enhance report packages and KPIs
Perform deep dive into sales process, sales cycle, opportunity management data to support forecasting, pipeline management, quota setting, resourcing and territory building
Ensure Timeliness and accuracy of sales management reports
Work independently to create reports, and analysis to solve a variety of problems
Ensure continuous improvement and adoption of Salesforce.com by focusing on common data entry, dashboards and reports, interpretation of results, and continuous training to reinforce use and understanding
Creation and maintenance of various sales reports
Adhoc projects and analysis
Have overall accountability for the quality and quantity of the metrics delivered on an as needed and scheduled basis
Strong analytical skills – masterful with excel and experienced in analyzing sales data to draw conclusions and make recommendations
Communications skills – ability to effectively communicate both written and verbally to a variety of audiences, specifically sales/sales leadership; experience presenting to large groups
Extensive Salesforce.com skills – experience creating a variety of reports and establishing dashboards
Advanced Microsoft Office skills: Excel, Powerpoint, Outlook, Word; additional skills in Incent, Access also helpful

118

Sales Operations Manager Central PA Resume Examples & Samples

Monitor Customer Satisfaction metrics to ensure Dealers are providing levels of customer satisfaction at or above National targets. Engage key management to develop & implement corrective actions as necessary
Work with Region Network Development Manager to ensure proper number of Dealers are located in Area
Work with Region Marketing Manager to maximize effectiveness of Area Ad Associations, advertising, merchandising & promotional activities
Optimize vehicle inventory levels through direction & influence of Dealer Sales management & Region Distribution staff to ensure attainment of Vehicle Sales objectives. Allocate discretionary budget to develop sales incentives to maximize sales opportunities & achieve monthly & annual Area Sales objectives
Ensure Dealer sales processes are supportive of the attainment of Sales objectives & Customer Satisfaction targets. Develop plans for corrective actions where necessary
Utilize analysis provided by Region staff to approve Area Sales forecasts
Utilize market knowledge to collaborate with Region Dealer Development staff to optimize opportunities resulting from Dealer buy, sells, relocations & facility upgrades
Contribute to Region Sales Strategy

119

Sales Operations Manager Resume Examples & Samples

To work with and support the Reginal goals that align with Global Strategy and help enable the sales team to achieve annual order intake targets and all Sales KPIs
To oversee and manage sales governance across your respective region in line with Group requirements
Creation and Maintenance of all APAC Sales Management Reports, for the APAC RBDB, RD and subsequent regional management team as required in region
Regional CRM gate keeper, ensuring effective maintenance, accuracy and compliance across region
Running key Operational Governance Cadence includes but not limited to
Managing the sales month on month forecasting process for your region
Oversee and manage the Regional monthly / quarterly and annual validations of sales WON deals, reviewing contract terms and lengths, so that quarterly and annual bonus payments can be made against the validations
Reporting on KPIs into Global Sales and Regional offices, including, WON, Lost, open, ACV, IYR, TCV etc. as required regionally
Supporting Regional RBDB governance requirements into your region MTs together with formal liaison with Service Lines
Implementation of Sales Improvement Plans inc, Providing relevant performance data
Work with the RDBD to ensure effective Account Planning Program for Focus Accounts, Strategic Deal Reviews, Sales Training, Won / Lost reviews
Ensuring and overseeing
Compliance to Group guidelines and audit needs
Management of the performance data for your region
That your local team are fully trained on CRM and meet further training and support needs of the region you support
The Validation process for your region
Allocation of all external website inquires for your region
Overseeing the management of Gateway process and material for gates 1 and 2, including collecting approval data
Overseeing the production of all gate 3 and 4 material and ensuring it is submitted accordingly and with the correct required pre-approvals, and flags out of scope nonstandard work etc
Updating the local sales Regional sales intranet page
Training and Inducting new starters in the sales ops team
Chairman style of Leadership "Tone of Voice"
Uses language and style of communication appropriately
Is fluent, clear and concise in written and oral communication
Gives clear, accurate and convincing advice
Makes decisions based on Globally aligned bur regionally required Sales strategic objectives
Looks for opportunities to generate income/ save money
Allocates resources to deliver optimum service
Encourages innovative ways of working
Looks ahead to drive change that is sustainable and beneficial to TMFs business
Describes a clear direction for the future in a way in which all staff can understand
Team's objectives set and appraisal deadlines met
The ability to communicate and delegate technical matters appropriately
The ability to minimize errors and maintain high standards of service to clients
Refers decisions beyond boundaries of own role, seeking out second opinions when required
Using previous technical experience to act as a guideline for making decisions
Illustrating competent knowledge with technical ability on a daily basis
Interprets instructions accurately
Keeps up to date on current internal and external procedures and regulations
Previous experience of Sales Operations with previous employer
Experience of high-value CRM implementations
Experienced in handling Sales Executives in a business services or IT services environment
Knowledge of Sales Trainings and Processes that deliver Best Practice

120

Sales Operations Manager Resume Examples & Samples

Significant experience in sales programs or sales operations environments (preferably with an Enterprise SW vendor)
Have track record of building strong relationships with sales management and sales reps
Have strong attention to detail
Have ability to execute excellent judgment
Demonstrated independence, excellence and integrity in decision making and business judgment
Advanced university degree / MBA (desirable)
Fluent in a second language (French or German) might be an advantage but is not essential

121

Sales Operations Manager, Process Controls Resume Examples & Samples

Bachelor's Degree in Engineering or Business
Owns the assigned projects
Ability to assess common processes and needs and recommend changes were needed
Deep knowledge and contacts across HPS business
Knowledge of the common sales processes within HPS

122

Sales & Operations Manager Resume Examples & Samples

Generates and implements the district business plan and strategy in cooperation with sales management
Responsible for growing sales
Responsible for the district budget
Manages and develops regional personnel and assets
Responsible for all HSE, Legal, financial and business compliance
Coordinates business development activities with the Sales, Operations and other divisions
Establishes and implements customer specific and product specific best practices
Responsible for assisting in price management of products and producing bids/tenders for products
Drives identification and development of new products
Job levels are determined by geography, revenue, job proficiency or experience, product/service system complexity or some combination of these factors
Bachelor's Degree in Chemical Engineering
10+ years’ experience with BS Degree, 8+ years’ experience with MS degree in Sales and Operations in Downstream Chemicals
Thorough understanding of product line(s)/service(s) in an operational area or district
Thorough understanding of customer requirements and market conditions
In depth knowledge of company's business practices including strategic planning, budgeting and staffing

123

National Sales Operations Manager Resume Examples & Samples

Set vision, lead, develop and support operational sales activities that result in 1) more days sales reps (SR’s) are in front of customers and 2) District managers (DM’s) are coaching SR’s
Seeking new opportunities for sales productivity improvements by challenging the status quo
Create a highly functional National Sales Operations Team (NSOT) to ensure operational sales activities are understood, well executed with issues promptly resolved
Develop and lead the national sales operations team to ensure high quality operational service and support is delivered to all commercial units (CU’s)
Build and maintain an open and honest dialogue with commercial unit leadership to understand their operational challenges, identify solutions, and co-develop an implementation plan
Report back to the Sales Leadership team key milestones/deadlines over the next 30-60-90 days including any operational metrics
Collaborate with the broader sales services team to ensure the broader sales services teams’ agenda is implemented
Build and maintain a collaborative working relationship with internal Syngenta stakeholders, requesting field sales force time, to ensure minimal sales disruption
Provide direction/inputs for the implementation and enhancement of Salesforce.com
Coaching and developing National sales operations specialists/process lead to ensure delivery of their performance objectives. This includes challenging the team to ensure delivery of the broader team objectives and support to ensure they can effectively do their job
Lead the National Sales Operations Team (NSOT); facilitate ongoing operational dialogue through conference calls and quarterly face to face meetings
Partners with various Syngenta departments and 3rd parties to streamline, optimize non-market facing activities requiring SR/DM involvement. Provides a centralized resource to help execute non-market facing activities when needed
Identify and provide developmental opportunities for the CU Sales Operations teams to develop themselves and their District Operations Specialists (DOS’s)
Build and maintain trust and open dialogue with CU heads and CU operations manager to encourage regular feedback on operational improvement plans including issue resolution
Support a collaborative relationship with the marketing programs team, finance, CU leadership, head of sales, customer service and marketing to ensure the CP & Seedcare exceptions process meets our commercial needs, is functioning, and is trained
Strong working relationship with Sales Analytics to ensure they are aware and prepared for upcoming (seasonal) reporting requirements such as BAM, Seedcare, schedule purchase, etc
Partner with the Go-to-market lead to understand the account management strategy and to ensure the sales operations teams are prepared to fully support and execute the strategy
Partner with the SFDC manager to identify opportunities for sales operations to support and train on SFDC functionality and new releases
Sales Services support as needed
Experience and understanding of crop protection and seed care business processes
Business process design, development and implementation
Understanding of SFDC, IS systems and data engineering concepts
Strong knowledge of Syngenta business and sales transactions
Strong analytical and problem solving skills with excellent attention to details
High capability as related to current IS systems and dependencies
Strong competency in data design, analysis and presentations
Ability to proficiently analyze and document customer requirements of varying complexity
Proficiency in communicating to both business and technical resources
Knowledge of SFDC, RMS, OMS, AGBIZ or other automation functionalities
Customer facing skills: manage relationships, build trust, and offer support
Ability to work under tight deadlines, and across multiple projects and functions
Capability to lead variety of projects with multiple levels of complexity
Strong collaborative skills in order to engage with multiple Syngenta Departments to understand issues and integrate ideas to resolve problems
Prioritizes actions and ensures appropriate support and resources
Gains commitment of key reports and stakeholders in a compelling way
Manages risk and is able to work with uncertainty

124

Sales & Operations Manager, Willis Tower Resume Examples & Samples

Ensuring field employee safety
Maintaining customer service and selling additional products/services
Managing costs of project and managing the expenditure of labor, materials and other assets
Managing and meeting contractual obligations including scope and schedule requirements
Coordinating all business segment activities
Reporting and presenting up to both customer and internal Otis organizational elements
5+ years of elevator industry experience is required; modernization or elevator field experience is preferred
Must have strong technical aptitude as this is a highly technical position
Must have excellent communication skills and be able to work in a highly team-oriented and dynamic environment
Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities are a must
Must have strong computer skills

125

Sales Operations Manager Resume Examples & Samples

Attending and participating in applicable company-sponsored training
Attending and participating in product demos and relevant client meetings; and
Ability to work in group setting and independently; ability to adjust to changing priorities
Excellent interpersonal and communication skills, both verbal and written
Advanced documentation and organizational skills
Proficient in Microsoft Office including Word, powerpoint and Excel

126

Mremit Sales & Operations Manager Resume Examples & Samples

Reporting to the Director, he / she is responsible for mRemit sales plan and store(s) operations
Manage overall achievement of sales strategy and targets inclusive of activities to drive sales at the store(s) and other locations or events
Manage the motivation of a team of Consultants and Duty ICs to grow the business
Manage daily operations including customer consultation, account registration, mobile wallet top-up, first remittance and cash management, store opening and closing
Formulate and implement standard operating procedures
Ensure compliance of MAS regulations and AML / CFT policies
Regular reporting and feedback to management for strategy improvements and compliance issues
Identify opportunities to improve effectiveness, productivity and customer experience
Work with the larger cross functional team to ensure the success of this business

127

Sales Operations Manager Resume Examples & Samples

Superior problem solving & analytical skills
Sales background is highly appreciated
Superior Microsoft Excel (including macros and VBA) and PowerPoint skills; Experience with MS Access, SQL, would be advantageous

128

Sales Operations Manager Resume Examples & Samples

‘Trusted Advisor’ – partner with AM HC ClinDoc sales management to develop sales strategy, develop and improve sales coverage and organization strategy, have objective insight into sales productivity, and recommend strategic improvement in support of a channel business model
Planning and Coordination – support roll out and adoption of Integrated Sales Methodology (territory, account planning, opportunity planning) with supporting management cadence in partnership with other Sales Ops peers
Sales Performance – Coordinate metrics packages per agreement management cadence in association with functional sales ops partners, review calls; summarize into opportunities & actions in support of sales managers. Work with sales leadership to document and manage action plans through resolution; create measures and track progress on results, lead metrics and productivity of new hires
Deal Support – Work closely between sales and HIM operations team to promote effective, efficient deal workflow leveraging tools such as SFDC and recommending process changes to accelerate deal approval process
Sales Coverage – bring to bear best practice sales coverage analysis, provide insight and recommendations on sales coverage improvement opportunities as sales/division seek to pursue HIM On Demand growth opportunities in the mid-market, ambulatory and white space opportunity; and increased Pro Services business for the Dragon business
Forecasting – drive and encourage sales discipline for accurate, consistent and timely forecast submission based on disciplined use of the sales process and tools; drive evolution of process and tools to support market segment specific forecast
Sales Incentive Plan – provide input to the Sales Incentive Plan evolution. Assist in the communication and understanding of the Sales Incentive Plan to the field. Support sales leadership in quota assignment. Assist in issue resolution

129

Sales Operations Manager Resume Examples & Samples

Manage the weekly forecasting cadence for APAC Imaging, Mobile & Enterprise lines of business. Provide forecast reports and analysis on key metrics to sales management
Ensure accurate and timely weekly forecasting
Support the sales teams in their understanding and use of the internal forecast tool (Salesforce, Oracle CRM on Demand)
Business Insights & Pipeline Management
Support the sales teams to review the pipeline with sales and support any actions to improve the pipeline
Perform weekly/quarterly/annual pipeline review with sales teams and ensures sales members are meeting goals for developing new prospects
Assist in creating, implementing, and monitoring sales infrastructure to enhance and support operations, including sales reporting, sales analysis, key performance indicators, and overall sales alignment
Assist the sales teams with Territory & Account Planning
Cross-functional coordination: Legal, Finance, Commissions, HR & Order Management
Liaison to Internal Departments/Quarterly Close – Continuous review and improvement of sales processes, and sales dependencies on other groups. During quarter-end, coordinate cross-functional team (Sales, Legal, Finance, Order Management) to ensure that all forecasted deals are received, reviewed, released, and revenue recognizable. Escalate issues and develop plan for resolution
Coordinate with the Sales teams & BU Finance teams for coordination of deal valuations
Work closely with the Commissions team for commission related queries and resolution
Work closely with the US and International finance teams as a focal point to customers to communicate with customers and manage PO/Invoice transactions as well as revenue recognition confirmations for large deals
Support Order Management – work with International Order Management team to place orders and follow up the process until deliveries are completed for imaging product orders, Enterprise license orders, and M&S orders
Sales Training – Coordinate with product marketing and other teams to provide training on products, competition, vertical segments, and any other topics as required. Identify needs for new hire sales employees, and develop an on-boarding and new hire sales program
5 – 8 years’ experience with Sales Operations within software companies
Proficiency in Excel and ability to maintain, enhance and deliver complex reporting
Strong team player who can operate with a global matrix organizational structure
A bility to understand complex and sensitive issues, and drive amenable resolution
Understanding of software revenue recognition and vendor specific objective evidence (VSOE)

130

Sales Operations Manager Resume Examples & Samples

Coordinates sales forecasting, planning, and budgeting processes with sales leaders and SIOP Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s forecasting & planning efforts
Implements enabling technologies, including CRM, to field sales teams. Monitors the assigned sales organization’s compliance with required standards for maintaining CRM data. Works closely with sales management to optimize the effectiveness of the firm’s technology investments in leveraging sales leads and opportunities
Identifies sales reporting needs to effectively manage the business and monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed and automation of said reporting into an all-encompassing sales automation tool
Works to ensure all sales organization objectives and goal trees are assigned in a timely fashion
Coordinates training delivery to sales, sales management, and sales support personnel in the sales organization supported by product management
O Four year college degree from an accredited institution
Two years sales or sales management experience in a business-to business sales environment
CRM implementation and management experience

131

Nexperia Sales Operations Manager Resume Examples & Samples

Assuming responsibility for the day-to-day execution and continued improvement of Sales and marketing processes including operational reviews
Management of Revenue/Design Win Tracking and Forecasting including collaborating with the Sales team to improve performance reporting and forecasting process
Optimizing of quarterly opportunity tracking
Providing and managing data analytics to enable sales team to clearly track and drive towards company targets
Ensuring clear communication to all relevant NEXPERIA stakeholders of America’s results on key performance indicators
Oversee development of distribution channel POS/POA/INV rationalization and management
Expense management – T&E control and regional budget management
Partner with HR and Finance on Census / Hiring
Assist in the coordination Sales Management Calls and Business Line reviews
Develop and Maintain Management Dashboards
Develop the organization by managing financial performance and developing individual capabilities

132

Sales Operations Manager Resume Examples & Samples

Minimum 10+ years’ work experience with at least 8 years’ experience in sales and sales operations in technology/software organizations
Proven experience building, delivering and monitoring for successful sales programs that included a solution selling framework, sales enablement tool kits and effective management and monitoring approaches (to include the use of SF.COM) that changed sales behavior and improved outcomes
Strong interpersonal skills, including creativity and curiosity with ability to effectively communicate and influence solution direction across all levels of the organizational matrix
Experience leading and/or direct involvement in large-scale projects and programs
Demonstrated problem solving and creative skills, ability to exercise sound judgment and make decisions based on market and customer trends – goes beyond the status quo
Ability to perform in a high-pressure environment juggling and executing on multiple priorities
Analytical and strategic thinking skills
Knowledge of broader GE strategies and priorities; familiarity with individual GE business’ products, strategy and priorities
Masters’ degree, MBA or other advanced degree strongly preferred

133

Latin Sales Operations Manager Resume Examples & Samples

Minimum 5 years of excellent track record in Sales Operations, Planning, Finance or related areas in Technology, Consumer Goods, Telecommunications sectors or a Management Consulting firm
Ability to multi-task, attention to detail, project and process- oriented
Excellent communications skills with an ability to adapt to diverse audiences at multiple internal levels
Expert Excel and Power point user. SQL programing skills preferred
Positive attitude, passion, self-direction and motivation
Solid understanding of sales drivers and behavior and good knowledge of VMWare’s markets and offer
Possess good understanding of basic aspects and framework of sales processes and reporting
Superb problem solving and analytical skills
Strong intellectual horsepower, ability to learn new tools and to understand environments in a rapid fashion
Experience with Salesforce.com or other CRM preferred
Ability to evaluate and balance team and individual work through effective time management, prioritization and organizational skills
Ability to manage a team and work effectively in both office-based and remote environments
Ability to travel as required (20% of time maximum)
79772BR

134

Regional Sales & Operations Manager Resume Examples & Samples

Leveraging existing Operating Model as the single source of truth or “fulfillment engine construct” within functionally organized SCO, incorporating regional lens
Developing front-end demand management capabilities: Closely work with Sales plan and forecasts and Proactive demand shaping – mix decision and E&O reduction
Sense needs of Region/Segment or Architecture
Clearing house / prioritization for our regional needs with our OPT’s help
Drive closure with Sales team
Owns creating and structuring Sales & Operations Planning functions with the Service Provider and Optical Sales segment
Lead weekly & monthly cadence of reviews that comprise the Sales & Operations Planning Process for Service Provider and Optical segment to orchestrate the following
Translating sales demand to the core product engine for the Service Provider and Optical Segment and translating core product supply availability in support of our operating plan
Big Deal Management & alignment w/ operating plan
Alignment of revenue planning & attainment and associated inventory cost effects on margins
Communicate supply-demand balance, constraints, allocations, and forward-looking projections of supply capability
Delivery performance for critical customer accounts & market segments
What-if / scenario planning and decision-making
Key customer impact & mitigation strategies
Establish key relationships across our Service Provider and Optical Segment Sales team and appropriate operations team
Drive best in class analytical framework
Ensure standardization and scalability of data and analytics
Influencing and inter-personal skills for driving transformation
Start-up mentality; will need to work in fluid and un-established environment
Hands on experience in Demand planning & sales & operation planning (i.e. sales statistical forecasting, revenue planning, collaborative planning with key customers, consensus demand planning)
Basic knowledge & experience in
Supply planning and scheduling (i.e., supply-demand balancing, critical component allocation, constrained revenue planning)
Lean demand pull, Flexibility; cost-delivery-inventory ""what-if"" trade-offs
Exceptionally strong communicator (written and verbal) and ability to create executive friendly presentations on complex business and supply chain topics and deliver presentations to various levels
Analytics - ability to aggregate large amounts of data, filter for importance, and tie together in a context relevant ""story"" designed to drive action

135

Senior Sales Operations Manager Resume Examples & Samples

Manage collaborative planning and forecasting process for named retailers
Ensure seamless order management and retailer level inventory allocation process for maximizing retailer in-store availability
Work with external fulfillment providers to ensure predictable, accurate, and consistent delivery of product to the customer while maintaining inventory targets
Define and manage execution of projects to optimize the retailer sales and operations processes - from inception through delivery - leveraging functional knowledge of supply chain architectures
Be a focal point for exception handling and escalation, and work with various stakeholders to arrive at the best possible conclusion on issues
Engage with other teams to form technical and functional documentation for processes
Build solid relationships with peers across the organization and ensure smooth process flow and collaboration
Collect product and software requirements
Several years of relevant work experience preferably in operations management or supply chain role
Experience working with international retail, consumer electronics, and/or operations/logistics companies
Several years of relevant work experience in an operations management or supply chain role / CPIM
Minimum bachelor's degree is required
Advanced Excel user or Access skills required
Experience in Warehouse Operations and Logistics
History of effectively managing external customers and successfully working with internal teams to build new capability and implement projects
Accomplished range of skill from high-level strategic thinking to creative and detailed team leadership
Superior verbal and written communications skills

136

Senior Sales Operations Manager Resume Examples & Samples

Increasing field leadership’s and sales reps’ understanding of drivers that influence sales performance to help drive their strategic & tactical decision making
Executing incentive compensation plans that align rewards for sales force’s behavior with brand strategy
Ensuring timely implementation of required operational processes
Support the field sales force by being the primary point of contact for all Sales Operations deliverables
Based on brand strategy, trends and key business questions, develop and implement analyses that identify national and sub-national drivers behind sales performance including sales trends, market share and customer segments
Manage one direct report who manages Sales Operations processes and activities that drive incentive compensation and insights for business planning including alignments, sales crediting, reporting, targeting and SFA
Develop training, communication and support plans that influence adoption of field tools
Represent brand-specific decisions and approaches to the broader team to ensure consistency across the portfolio, learn from others and proactively share and seek advice on complex situations
Champion compliance, effectiveness, and efficiency in process and policies

137

Senior Sales Operations Manager Resume Examples & Samples

Must have 8-10+ Years of experience in
Sales operations and analysis for technology integrators or construction companies
Creation of financial/P&L models for technology projects, preferably involving digital display technology or advertising
Expert knowledge of Microsoft Excel (financial and operational modeling) and PowerPoint is required. Familiarity with Salesforce.com or similar B2B sales/pipeline management tools is preferred
Existing experience with digital signage or A/V electronics businesses is required

138

Sales Operations Manager, Sea-singapore Resume Examples & Samples

Along with the MD, commercial & clinical leaders, develop & drive the analytics for successful sales representative deployment, activities, reporting requirements and key metric development to identify go-to-market opportunities and challenges in a timely manner – including identification of new sources of growth
Collaborate with Customer Service to leverage on doctors’ and patients’ feedback/data to build on sales information to drive effectiveness of our programs for doctors & patients. Where needed, collaborate with Customer Service to monitor & recommend actions to be taken to develop each doctor to his/her potential
Responsible for leading the South Asia & Korea Sales forecasting process with special attention given to the identification of possible leading indicators
Partner with Sales & Marketing to ensure appropriate sales programs and necessary collateral are developed in a timely fashion. Own and manage the implementation of key marketing & sales programs, launches, and commercialization strategies along with marketing & commercial leaders
Secure cross-functional partnership with Sales Training to ensure South Asia & Korea Sales organizations are supported appropriately for product launches, sales programs and general sales training
Advise Senior Sales Management, FP & A and Sales HR Business Partner by leading the analysis and implementation of strategies needed during development process of Sales Compensation plan. Review the compensation plan throughout the year to monitor results and suggest improvements for the next year
Work with Asia Pacific sales operations and training teams to drive the development of necessary IT requirements to support South Asia & Korea Sales team, and work cross-functionally with the IT department to ensure the requirements are met
Work closely with or lead strategic external relationships that support our sales efforts

139

Sales Operations Manager Resume Examples & Samples

As a Sales Operations Manager at foodpanda you will be driving global sales productivity by developing and implementing global sales strategies and processes
You will be directly cooperating with the country MDs and heads of Sales to align, implement and ensure compliance of the sales process
You will be responsible for bringing together the global development requirements of the sales departments and having them prioritized in the tech roadmap
Finally, you will be responsible for finding innovative solutions to make the sales process as simple and automated as possible

140

Sales Operations Manager, Mid-market Resume Examples & Samples

Manage & enforce sales quarterly process including quarterly territory setting, target setting and achievement tracking processes
Sales compensation process including delivering centralized process for compensation letter delivery quarterly, target setting templates and local measurement
Bi-annual tiering process whilst tracking account performance of accounts tiered down in prior quarters
Focus on sales tools & process improvements, optimizing the connection between functions and operating systems
Responsible for maintaining the functional areas of data management, forecasting, contacts, leads, opportunities, dashboards and reports, and ensuring data integrity throughout our CRM system
Own and drive the midmarket commercial needs in CRM partnering closely with Central Operations, IT and Finance
Administer the use of Datanyze, ZoomInfo, LinkedIn Sales Navigator and Yesware tools
Partner with Sales, IT, and Finance teams to improve and enforce process and policies related to data integrity across regions and channels
Provide analytical support to Regional Director in order to develop and define KPIs, goals and levers for business growth
Own and deliver weekly scorecard reporting, proactively providing actionable business recommendations, as well as suggested improvements or additional metrics
Drive the existing business forecast and drive the usage of local sales dashboards to measure individual performance against individual territory
Generate ad hoc reporting related to sales performance as needed by the Mid-market management team

141

Sales Operations Manager Resume Examples & Samples

Running forecasting process within EMEA and in conjunction with WW Sales forecasting process
Producing reports and leveraging our existing tools such as Salesforce
Ensuring sales discipline through rigorous pipeline management and reporting
Providing pricing support to the sales organization, in close collaboration with corporate Deal Desk
Collaborating on WW operational improvement activities
Managing rollout and execution of Sales Operations and Sales Strategy processes, operation plans, and tools
Running quota setting and EMEA planning process
Building up an EMEA Sales Operations team over time, in collaboration with WW Sales Operations team
Managing Sales Comp rollout regionally – including providing support related to field questions on the plan and the results, validation of results (calculated centrally, but paid out locally), rollout of training and communication on the changes and related programs to the field
5-7 years sales operations related experience
Expertise using SFDC and web-based conferencing systems
Requires travel
Requires strong collaboration skills and the ability to work and interact in a group or team
BA or BS degree or MBA

142

Regional Sales Operations Manager Resume Examples & Samples

Work with the Region Manager to build effective plans to achieve Region goals
Work with ToolBox Truck Rep to schedule all ToolBox Truck events for the region
Assist with scheduling DTR visitations and Work Withs to have the biggest impact in the Region
Assist with STP events, building new school relationships and growing STP sales in the Region
Help support open districts and assist with FEM events
Assist with large event preparation (tool fair, homecoming, DC sales, etc.)
Exceptional written and verbal communication, facilitation and negotiation skills
Independent thinker with a high level of integrity
Ability to work some evenings and weekends, and travel as needed

143

Sales Operations Manager Resume Examples & Samples

Bachelor’s degree is required. Focus in mathematics, statistics, economics, computer science, business, or related quantitative fieldpreferred
3+ years experience in a quantitative environment required
Novice programming experience preferred
Comfortable analyzing large data sets

144

Global Sales Operations Manager Resume Examples & Samples

Owner for Revenue Forecasting and Revenue gap closing processes for BL
Perform sales trends analysis. Define and deploy key gapclosing actions in the field
Drive corrective actions with the Sales MT and BL MT to ensure the BL meets its short term financial commitments (e.g. quarterly closure)
Provide business line baseline document for quarterly revenue communication to investors (~$100M-300M quarter)
Support Sales management team with analyzes for strategic reviews
Key activities: Rolling Financial Forecast; Revenue Gapclosing; Design Win reviews; Business analytics; Resource planning; Long term revenue planning

145

Regional Sales Operations Manager Resume Examples & Samples

Using information from sales management and directly from SFDC, assist in the development of the biweekly and weekly sales forecast. The individual will provide intelligence and analysis to provide a recommendation to the Regional Sales VP
Track Forecast to Actual Performance. Using historical data, provide reporting and analysis that compares forecast to actual performance at all levels of the organization (rep, manager, region)
Working with headquarters and channel marketing, track dealer performance. This includes measuring actual sales to forecast, measuring ink consumption, etc
Working with finance and marketing, develop a process and method of measuring ROI on regional marketing programs. The primary effort would be on the Fiery BU but this could expand as other programs are implemented
Work closely with the Regional Sales VP to develop unique and specific ranking programs for the region
Provide information and reporting on the use and effectiveness of the Demo facilities, early adopter programs, and trials
Assist in quota development, compensation finalization, and region specific requirements for comp programs
Collect, analyze, and report on key business data for the Fiery BU to include inventory statistics and sales activities
Directly manage the Contract Specialist for the region

146

Inside Sales Operations Manager Resume Examples & Samples

Grow base business in accordance with booking targets set by the business unit
Managing responsibility for manufacturer rep organizations’ effectiveness in winning new designs and bringing in opportunities
Identify and track market trends which impact CIRCOR Aerospace Inc., business
Develop strategic product and customer driven forecasting model (short, medium and long-term) aligned with current and projected product lines (3 months)
Participation in one LEAN focused continuous improvement initiatives (3-12 months)
Identify customer requirements, market trends, competitive landscape, and deliver new product development opportunities to CIRCOR Aerospace, Inc

147

ANZ Public Sector Sales Operations Manager Resume Examples & Samples

Collaborate on the design, development, maintenance, and delivery/presentation of forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions across the Australian and New Zealand Public Sector Business
Working with the local management, lead the annual Goals, budgeting and ongoing forecasting processes
Lead the modeling and development of recommendations for segment sizing, global allocations, and alignments
Significant experience in a senior leadership role in Finance, Sales/Marketing Operations, Business Development, or other related fields
Proven experience with the development and implementation of systems/tool utilized for CRM, variable compensation, revenue reporting, forecasting etc
Strong written and verbal communication skills, with a track record of presenting to senior management
Experience working within the public sector industry is highly desired
MBA, Computer Science, and/or Engineering/Math background
Working knowledge of software development practices and data center / infrastructure / networking technologies

148

Sales Operations Manager Resume Examples & Samples

Participates with company leadership to establish strategic plans and objectives
Makes final decisions on administrative or operational matters and ensures operations' effective achievement of objectives
Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company
Regularly interacts with executives and all levels of the Sales Organization
Interactions frequently involve special skills, such as negotiating with management or attempting to influence senior level leaders regarding matters of Sales Compensation
Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods
Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect
Works on issues where analysis of situations or data requires an in-depth knowledge of the Sales organizational objectives
Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results
In some instances this manager may be responsible for managing staff function, but may not have subordinate managers
Energetic, outgoing and confident personality required

149

Sales Operations Manager, Finance & Risk Resume Examples & Samples

Create, apply and support common capabilities in the group
Coordinate the implementation of change programs
8-10 years of operational or finance business unit experience
Strong leadership and management skills, including developing and mentoring staff and managing select projects
Excellent financial and business acumen
Strong relationship building skills with the ability to work across boundaries
Must possess knowledge of business products, pricing, policies, and contracts
Ability to lead a large project without significant supervision
8-10 year of prior experience in business or sales operations, sales or related experience

150

Sales Operations Manager Resume Examples & Samples

Sales Strategy & Account Deployment
Account Segmentation (Tiering) to ensure proper resourcing
Strategic Indirect & Inside Account Management / Support
Talent Management & Skills Development
Training curriculum to support onboarding, mentoring & sales and services career development
Facilitate Onboarding and Assimilation
Metrics & Measurement
Tracking & Governance
Marketing & Solution Deployment
Field Readiness to Sell
Support Event planning and coordination
Collateral & IP Capture and Knowledge Deployment
Dissemination of sales tools (I.e. account management and CRM tools and services
Integration of account plan best-in-class processes
Integrated online training, mentoring and onboarding
Sales Process Best Practices Execution
Definition, monitoring, distribution of sales outcome measurements
Ability to manage multiple projects simultaneously in a team environment

151

Senior Sales Operations Manager Resume Examples & Samples

Helps to create and manage accurate forecasts for the sales leaders/teams they support
Assists in preparation of the monthly Executive Management Team Business Review
Attends monthly Executive Management Team Business Reviews and regular Forecast calls with EVP
Schedules and participates regularly in forecast calls with the APAC Sales leaders and their sales teams
Assists in developing and monitoring the annual budget for their assigned Sales teams
Develops territory and quota assignments for sales management and sales reps
Monitors and assists in administration of the sales automation system(s) to ensure accounts and opportunities are correctly assigned and updated on a timely basis
Reconciles sales performance (with compensation team)
Administration of Sales Compensation Plan
Provides guidance to Sales on how to structure larger, more complex deals in order to maximize revenue recognized in the accounting period
Works with Deal Managers and Legal to negotiate contracts with customers
Interacts with the Finance team on revenue recognition, invoicing, credit and collections
Works with Order Fulfillment to process orders and ensure timely delivery and invoicing
Prepares and presents analytical data as it relates to sales activities, performance, procedures and ad hoc requests
Manages Maintenance Renewals across APAC
Good working knowledge of US GAAP and IFRS revenue recognition rules, purchase order terms and conditions, and general accounting principles
Familiarity with legal terms and conditions as it relates to software, support and services
Experience and understanding of legal terminology related to intellectual property agreements
Ability to effectively engage with Customers, Partners, Sales and other internal functions
Experience in development and administration of Budget & Planning process
Ability to communicate effectively (written and verbal) with all areas of the organization
Experience in the creation and modification of Sales Executive compensation plans
Experience with leading ERP and CRM systems
Ability to work collaboratively, and make decisions in a fast-paced, complex environment
Strong capability with Microsoft Applications (Word, Excel, PowerPoint)
Bachelor’s degree (preferably in Accounting or Finance) required with a minimum of 5-7 years of experience in a Sales or Sales Operations Department, preferably with background in software that is sold as Perpetual or Subscription/SaaS/Cloud, plus associated support and services sales and intellectual property
Advanced knowledge of Microsoft Word, Excel (including pivot tables and formulas) and PowerPoint

152

Wholesale Sales Operations Manager Resume Examples & Samples

Direct the financial activities of the organization and prepare financial statements for management guidance
Create and audit internal metric reporting to support the financial and budgetary goals of the organization. Update as needed to be more useful and efficient
Develop, analyze and interpret accounting and statistical data to appraise operating results against budget
Coordinate and direct the preparation of the yearly budgetary and financial forecasting activities
Reviews analyses of activities, costs, operations and forecast data to determine department or division progress toward stated goals and objectives
Ensure integrity and control of critical systematic and interactive processes from which financial data is generated
Direct the inventory control and inventory management functions of the organization including physical inventory, monthly cost of goods processing, labor roll-forwards by production area and monthly G/L to physical inventory reconciliation
Maintain and meet all SOX compliance requirements
Meet all Enterprise reporting timelines
Directs the overall financial plans and accounting practices of the organization
Oversees financial and accounting system controls and standards and ensures timely financial and statistical reports for management
Participates in formulating and administering company policies and developing long range goals and objectives
Provide financial statements, analysis and supporting exhibits for internal and external users
Maintain the company's system of accounts to support all transactions and assets

153

Sales Operations Manager Resume Examples & Samples

Partner with the VP of Sales to define business strategies and priorities based on opportunities and regional needs
Develop formal reporting packages for sales effectiveness and productivity. Conduct metrics reviews with sales management
Report on the pipeline generation needs and variances for each team. Work with sales managers to uncover areas of revenue opportunity in our customer and prospect base
Know the forecasting process and work to make our forecasting more accurate
Optimize the sales rep, manager experience in Salesforce
Responsible for ensuring sales processes & policies are implemented effectively within the team
Manage the weekly, monthly & quarterly cadence, including QBRs, forecasting, planning, and opportunity management
5+ years’ operating in high growth environments, within the technology industry. SaaS experience strongly preferred
5+ years of working within a Sales Operations capacity, with proven experience partnering with VP level
Exceptional quantitative and MS Excel skills (sumifs, index/match and vlookup, pivots)
Deep experience modeling complex problems, both conceptually and tactically
Deep understanding of how sales models & sales processes work
Able to run numerous activities & projects simultaneously
Salesforce mastery: complex dashboards & reports, custom report types, calculated fields, workflows
Excellent written and verbal communication skills. You can hold a meeting with directors and VPs

154

Sales Operations Manager, Timberland Resume Examples & Samples

Manage and lead the Sales Tools & Systems Team to provide standard reports to Sales and Management teams
Review and maintain customer database updated on a timely manner
Support BI team with all the details related to existing procedure, process and reports. Evaluate new proposals from GBT team and work as a project manager when needed
Support in the definition of Sales Calendar (Sell in (pre-book) and Reorders Season) also sharing the information with Planning, Finance and Product team. Keep all business related calendars updated and inform regularly to the teams on the upcoming events/critical dead-lines
Gather all sell-through data analysis from Channel Planners and generate summarized newsletter to the board in a regular basis
Manage the team to support the sales operation’s intranet development, keeping it up to date and improve each team member area of responsibility
Manage the sample process to ensure the on-time delivery to both sales meetings/GTMs and showrooms/distributors
Provide daily reports to the sales force and sales management covering pre-books, additional demand business as well as Returns, Cancellations & credits/debits, Contracts, Samples and Seasonal Pre-Books
Provide data support to Country Managers for monthly forecast and monitor the actual shipments by order status. Report and control contract business to fulfil seasonal trade terms (KDT’s)
Support Area Managers and Country Managers with historical data and ad hoc analysis for Go To Market process and 5 Year Strategic Plan process
Develop B2B tool coordinating with Sales Directors related campaign calendar to maximize the business and engage customers with the usage of the tool for both Pre-books and Reorder businesses
Create customized reports not covered by the existing and standard ones managing the information flow through different departments
Partnering with Country Managers to facilitate specific information to support country regarding: key wholesale clients, key accounts, partnership stores, etc. that may help them to understand better their different businesses
Maintain and enforce regular communication with different HQ department (Product, Finance, Planning, Customer service) and Sales teams ensuring a good reciprocal flow of information providing detailed Sales data and analysis
Gather and provide feedback to continuously improve analysis and tools
Follow up on team calendars to leverage workload, get the team engaged with it. Support and ensure an adequate and clear email communication from team members to the organization
Work closely with Sales Ops. Manager (G2N) to back up him when necessary. Attend tracker calls and sales & ops meetings regularly
Work closely with Sales Operations director to develop team members and maximize their opportunities of growth within VF
Economics/Science University Degree / MBA (Marketing/Communication/Retail)
Good analytical skills, preferably with experience in multinational/pan European, international Retail Company
Deep knowledge on P&Ls, G2N and financial forecasting/planning
Minimum of 3-5 years managing Analysis Departments
Strong leadership and communication skills. Highly motivator
Proficient level of English. Any other language will be an asset
Proficient in Microsoft Excel and other information packages (Cognos, SAP or similar, etc)
Knowledge of SQL and Access Databases is a plus. Sales Analysis Manager: Timberland

155

Sales Operations Manager Resume Examples & Samples

Build relationship with Petco Regional operations team by meeting regularly to share plans, business results and updates on corporate & store level activities. Influence to drive sales and support of Hill’s local field team
Develop new and innovative ways to educate, motivate, and incentivize the TM’s/Nutritional Consultants (NC’s) to deliver a better sales result
Participate in Hill’s field team region meetings, sharing knowledge about Petco systems/operations and procedures to make TM's most effective
Develop training and education materials for both store associates and field sales to improve execution and BRMO in store; e.g., e-learning tools, handbooks, coaching cards, store huddles, selling/business presentations and etc
Organizes all in-store merchandising activities such as planogram resets, IRCs, POP and display compliance
Create monthly planners for Hill’s TM/NC team that clearly communicates the priorities for the month, including key display, education and promotional activities
Lead engagement with Petco Training group to ensure Associates are well educated on Hill's products
Manage special events to drive associate engagement with Science Diet brand with customers including grand openings and regional programs
Ensure compliance of business plans and shopper marketing initiatives that support the monthly/quarterly promotional activities
Coordinates competitive and pricing activity reporting and display tracking
Develops and updates monthly scorecard of sales team activities against the business plan
Bachelor’s degree or higher in Business related field
2+ years’ experience in field sales
Proficient in Microsoft Office Suite: Word, Excel, PowerPoint
Some travel is required, approximately 25%
Consumer Packaged Good industry specifically pet specialty
Customer and team focused with the capability of working on a cross functional team
Excellent interpersonal and communication skills (written and verbal)
Strong leadership and analytical skills

156

Regional Sales Operations Manager Resume Examples & Samples

Lead a team of Sales Specialists supporting 75 field sales professionals in the Americas
Understand sales go-to-market strategy and identify resourcing initiatives
Coordinate the sales planning and forecasting processes and work cross-functionally to ensure processes are scalable and workable for the field sales teams
Support the equitable assignment of sales force quotas and ensure the optimal allocation to all sales channels and resources
Provide input to senior leadership in the development of sales incentive compensation programs, and partner with finance on administration to ensure accurate and timely payments to program participants
Support the weekly top-line forecast process including attending sales leadership forecast meetings, performing pipeline analytics, and driving adoption of forecasting tools and dashboards
Assist in deal structuring of customer contracts for new business, upsell/cross-sell, and renewal transactions
Provide weekly, monthly, and quarterly reporting and metrics in support of meeting key sales initiatives and targets
Work cross-functionally to develop campaigns, training programs, and processes that accelerate the sales cycle and arm the sales force to win in the market
5+ Years proven experience of Sales Operations in a software sales organization
Proficient in the use of sales methodologies and sales force automation tools
Provided direct sales rep support on deal structuring and understanding of customer contracts guiding upsell and cross-sell opportunities
Worked with sales management on territory planning and the development of quotas and commission rates
Participated in the development and implementation of sales commission plans with an understanding of what drives sales behavior
Proficient in PPT, Word and Excel

157

Sales Operations Manager Resume Examples & Samples

Be the trusted advisor to the ANZ sales team, collaborating on pricing, product, and commercial terms for non-standard transactions
Actively participate in deal reviews with prospects, sales teams, and management
Serve as an escalation point when needed to help move deals forward
Cultivate internal relationships with all levels of the sales organization
Work as the primary liaison between multiple groups, such as revenue, sales ops, legal, pricing, to help facilitate the deal process
Ad hoc responsibilities as needed to support the sales management team
Assist with annual planning and budgeting process as required
Support Sales MD with analysis and ad-hoc project management
10+ years of experience in a deal desk, finance, contracts, sales operations, or revenue role; software/Xaas experience required
BS or MBA Business Administration; CPA or CMA certificate preferred but not required
Understanding of revenue recognition principles and US GAAP
A thorough understanding of the sales process and the ability to navigate and progress long, complex sales cycles
Self motivated and able to work under pressure; dependable with deliverables and deadlines, able to multi-task
Flexible to work extended hours during peak periods

158

Sales Operations Manager Resume Examples & Samples

Working closely with the Sales team, design and implement Sales Operations reports and metrics to; enable Sales to manage their portfolio
Create, monitor and maintain a high level of consistency across the usage of reports in CRM
Ensure the visibility of Sales Operations activities through regular communications to Sales teams; establish mechanisms that facilitate open discussion, leading to further improvements
Manage static sales data in CRM and act as a gatekeeper to ensure that all tasks are completed effectively and on time
Ensure data quality in CRM system
Champion and optimise the use of Salesforce CRM and other commercially enabling technologies (Eloqua, Servicecloud)
Work with IT to define and implement solutions that will structure services for the future and encourage their progression ensuring maximum efficiency and effectiveness
Manage third party vendors as and when required (e.g. Salesforce vendors, outsourcing companies)
Build strong inter-company relationships with other key management personnel
Strong understanding of customer lifecycle concepts
Expertise in process improvement and Programme Management (10 years +)
Expertise and knowledge of CRM
Minimum 5 years of sales effectiveness experience
Demonstrable ability of working within a Commercial environment (Sales, Operations, Product, Strategy, Marketing)
Plays a key role in building the ‘right’ culture
Knowledge of payments and/or travel industries is desirable

159

Sales Operations Manager Resume Examples & Samples

Proactively project manage and coordinate activities associated with initiating, managing and implementing key Information Solutions sales initiatives and strategic projects
Partner with NAIS Sales Leader to enhance reporting on key NA IS sales and retention metrics
Assist Sales Leader in maintaining a holistic view of NA IS opportunities and current client revenue/status to ensure a coordinated sales and retention process and evaluate the Engagement Strategy
Actively measure and review progress and potential risks of sales/retention initiatives, including establishing metrics and reporting
Build strong relationships with the NAIS Leadership team and provide analytical and operational support
Drive development and understanding of operational metrics, including sales analytics, client servicing profitability and pricing, and individual performance against goals
Ensure appropriate orientation and ongoing education/training on operating metrics and analytics for all NA IS leadership
Develop predictive indicators based on historical performance to be continuously refined and improved
Identify opportunities to improve processes, gain efficiencies and improve financial performance, as well as trends within the initiatives, strategies and data mined
Provide implementation leadership and project management for various sales initiatives
Identify any problems associated with applicable projects and develop and implement the appropriate solution
Develop and present analytics and reports to Sales Leader and broader leadership team as appropriate
Actively engage in business re-structure opportunities where appropriate
Support the business in developing strategic rationale, business plan creation and financial projections
Lead due diligence and integration efforts (reporting systems, integration of metrics, etc.,)
Track record of successfully managing and leading complex projects and initiatives
Extensive ability with reporting and analytics, as well as an ability to interpret data and identify trends/make suggestions
Ability to influence stakeholders without direct management responsibility

160

Sales Operations Manager Ice Cream Sweden Resume Examples & Samples

Manage & coach the Ice Cream Sales Operations team to reach their targets and build a winning spirit within the team
Contract Management – Responsible to manage and negotiate contracts with our 3rd party concessionaires to support the business
Channel strategy – Responsible to develop, deliver and maintain Ice Cream channel strategy
Manage accruals and customer discounts
Ensure maximum drive for cost efficiency in all areas of operations to deliver savings
Project Management – Responsible to drive and deliver on projects to support the business
Cabinet Management

161

Sales Operations Manager Resume Examples & Samples

Bachelor’s degree required, plus at least 7 years’ professional experience
Demonstrated success in a Sales Ops, Business Ops, or similar role, using analysis and process improvement to drive change and fuel revenue growth
Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact
Excellent analytical skills – experience producing, consuming, and acting on analyses (in Excel, SQL, etc.)
Previous experience with Salesforce.com is a plus
Ability to thrive in a fast-paced environment that rewards a creative, hands-on approach
Ability to manage multiple priorities and tasks; strong organizational and project management skills
Willingness to travel when needed
Respect for colleagues and partners; must work well in a matrix environment
Flexibility and openness to change; ability to make decisions with incomplete or ambiguous information
Sound business judgment and ability to make trade-offs and prioritization decisions that help the business
Strong sense of urgency and personal accountability for results
Recognition of own strengths and weaknesses, and continuous pursuit of feedback and self-development
Absolute integrity and strong personal and professional ethics

162

Sales Operations Manager for Data Centers Resume Examples & Samples

Management and Execution against project plans and delivery commitments; manage the day to day activities of the Sales teams
Set measurable objectives for the team and individuals while guiding them to achieve results
Management of departmental resources, staffing, mentoring, and enhancing the team to maintain a high performing engineering team
Report on status of capacity, uptime, and system performance to senior management

163

Sales Operations Manager Resume Examples & Samples

Proactively identifies opportunities for sales process improvement, to allow Sales Representatives to spend the majority of their work day persuading clients. Assists Sales Management in understanding process bottlenecks that reduce our sales force’s effect in the market place
Serves as the liaison point with the GSC to ensure that GSC support is leveraged optimally and that processes are delivered at the right quality
Implements and maintains an effective coaching framework so that coaching sessions take place frequently and in accordance with the Maersk Line Operating System requirements
Drives the usage of standard data and reports in the MLOS to ensure we have the right discussions taking place at the right time with the right data
Supports Sales Channel reviews, portfolio designs and the equitable assignment of sales force targets
Coordinates training delivery for the organisation together with the Global Sales Academy
Drives the Sales Incentive Plan, ensuring that we administrate and run the plan timely and to a high standard. Ensure that the Sales Incentive Plan works as a motivator for the Sales Representatives to deliver at the highest level

164

Pvtc Select Sales & Operations Manager Resume Examples & Samples

Bachelors Degree or equivalent work experience required
2+ years customer relationship management required
Experience working with the Microsoft Office Suite required
Fluency in Portuguese, Spanish, and English
2+ years sales or recruitment experience strongly preferred
Experience working in Salesforce preferred
Quota experience preferred
Excellent verbal, written communication, and listening skills required
Excellent math skills
Relationship building and maintenance skills required
High level of customer service skills required
Ability to think from organization and business perspective
High level of attention to detail required
Effective organizing and priority setting skills
Action and task oriented
Effective process management
Team player and networking skills
Analytical and/or reporting skills

165

Sales Operations Manager APJ Resume Examples & Samples

Support implementation of sales coverage model, productivity targets, quota credit and compensation rules, territory definition and account assignments
Work with sales teams, enabling their effectiveness and productivity by providing them with insight, plans, processes and tools
Supports sales forecasting, opportunity management and sales reporting processes
Plan and deliver training to sales, sales management, and sales support personnel in APJ region
Coordination of Demand generation programs across APJ. Working with different stakeholders like Marketing, Value Management, CSD, Sales, Alliances
Lead and roll out Strategic and Operations programs across APJ region
Preparation of relevant analysis to support active monitoring of the relevant KPIs and senior management decision making
Minimum of 3 to 5 years in business application software and SaaS with experience in an analytic role within one or more of the disciplines of Sales, Marketing, Strategy or Finance
Analytics Capabilities - Experience doing data analysis, modeling, and/or financial analysis to support or drive business decisions
Proficiency with Salesforce.com is highly recommended
Expert knowledge of Microsoft Excel and prior experience with modeling and analysis is essential in performing the role successfully
Consultative approach and strong communication skills to engage with key stakeholders. Proven cross - team collaborations and facilitation skills
Able to synthesize many threads of information to generate strategic and operational insight
Able to prioritize requests based on importance and timing for key decision making or events. Example events include Sales Kickoff Meetings, Quarterly Operations reviews, and more

166

Trane Sales Operations Manager Resume Examples & Samples

Monitor the order management process and identify process improvement opportunities to drive accuracy, efficiency, timeliness, and customer satisfaction
Collaborate with sales on contract terms and order processing to minimize errors and maximize accuracy and on time delivery
Work with customers on a regular basis to understand process challenges and customer requirements
Effectively attract, coach, counsel, train and develop all sales support operations employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills, to the highest degree possible
Proactively manage the workforce with cross-training and support to manage employee gaps, leveraging strengths and employee skill sets
Maximize cash flow by ensuring invoices are generated immediately upon completion of work, resolving disputes in a timely manner, managing budgets, and increasing utilization of sales support operations team. Create standard work processes where needed and ensure they are followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction
Provide training to all employees to ensure a safe and productive work environment
Bachelor’s Degree in Electrical, Industrial, Civil, or Mechanical Engineering, Construction Management, Finance/Accounting, or Supply Chain. MBA a plus
Leadership skills are essential. Individual must have previous management experience; preferably in a customer facing environment
Work is completed through other employees, so this person must excel at hiring, developing, training, coaching, leading and motivating a diverse workforce for optimal results
Profit & Loss experience is critical. Individual must have experience in forecasting needs, obtaining resources, and managing budgets

167

Sales Operations Manager Resume Examples & Samples

Creation and Maintenance of all Americas Sales Management Reports, for the Americas and subsequent regional management team as required in region
Supporting Regional governance requirements into your region together with formal liaison with Service Lines
Work with the to ensure effective Account Planning Program for Focus Accounts, Strategic Deal Reviews, Sales Training, Won / Lost reviews

168

Sales Operations Manager Resume Examples & Samples

Provide counsel and direction to Sales Leaders (VP's, Sales Directors and RSM's) so as to ensure a consistent and accurate monthly sales report into the commercial board
Facilitates successful implementation of all sales operations programs and policies
Drive account planning and assessment (platforming) activates to ensure all accounts have clear coverage model identified, resources allocated and development plans in place
Standardise and fulfil regular reporting commitments to support the business's view of sales performance
Provide leadership and direction to the sales operation team ensuring clear strategy, effective measurement and operational excellence across the range of the team portfolio
Lead our Sales reward policy, design and implementation. Specifically owning the Sales STIP, targeting process and tactical incentive programs
Ensuring the efficiency and effectiveness of our sales teams through resource allocation, market segmentation, sales skills and assessment programs, account planning and other processes and initiatives
Lead global initiatives related to sales transformation, process improvements, data stewardship and field enablement

169

Sales Operations Manager Resume Examples & Samples

Run/facilitate a forecast call and obtain a view on the financial outlook for the quarter
Investigate an issue in the business (slow start to the year, weak pipeline, high attrition, etc) and share your conclusions with key stakeholders
Track and drive improvement to key metrics like attainment, forecast accuracy, pipeline coverage, and linearity
Create predictive analytics on future quarters, and post-mortem analysis of past quarters
Provide commentary & insight to enable efficient running of the business in the region
Question a downwards trend you’re seeing and run an independent analysis to uncover the root causes, and then drive an action and recovery plan in partnership with the business leader
Drive annual territory, quota, and GTM coverage planning
Testing of a new tool to ensure maximum usability and effectiveness prior to rollout

170

UK&I Sales Operations Manager Resume Examples & Samples

BMS Support to the supported Business Unit
Demand planning
Order Management Support to the Sales Team
Incentive & Commission point of contact for Sales Quota deployment & acceptance

171

Aftermarket Sales Operations Manager Resume Examples & Samples

Manage day-to-day operations of Aftermarket Salesforce and Eloqua instances
Provide admin support across all aftermarket teams
First point of contact for all CRM requests
Develop relationships with aftermarket teams
Act as the go-to Salesforce guru for the sales team – helping the team to understand the data in front of them, how to use the tools provided most efficiently and data management of Salesforce records
Support management in development of metrics and reporting
Build and maintain marketing automation campaigns
Maintain CRM and iterate as Salesforce technology changes
Help maintain data and tracking integrity
Drive cross-team collaboration to support roll-out and adoption of new tools
Maintain best practices
Solid understanding of Sales Process
Understanding of Sales Analytics and Reporting
Intermediate to advanced understanding of core online marketing practices

172

Sales Operations Manager Resume Examples & Samples

Develop, format and communicate detailed sales reporting structure to sales team and management. Work with IT to establish regular, standardized sales, category, regional, territory and salesperson reporting structure
Provide analysis of sales statistics to identify issues and opportunities Work with sales leaders to develop actions against data findings
Function as central user of HON business reporting functions
Implement seasonal/strategic sales promotions as developed by sales
Provide targeted sales/shipment/order information as needed for specific initiatives
Provide historical information to demand planning for forecasting process
Develop library of sales presentation tools
Manage all facets of key customer contracts
Bachelor’s Degree
5 years sales /customer service experience; preferable in footwear, apparel, or soft goods
Ability to adapt to a fast paced, rapidly changing environment where risk taking
Must understand (or quickly learn) the scope of all HSP products, business

173

Sales & Operations Manager Resume Examples & Samples

Strong knowledge of common business applications (Web browsers, Outlook, Excel, Word, and PowerPoint, etc.)
Strong merchandising skills
Excellent communications and influencing skills
Must have a valid Driver’s license and satisfactory driving record and proof of insurance

174

Sales Operations Manager Resume Examples & Samples

Must be able to travel to stores as needed to monitor new store progress across IL and WI
Strong Written and Excel Skill Sets
Working Knowledge in Commercial Real-Estate a Plus Site Search and Store Set up
Working Knowledge of IT Skill Sets a plus

175

Sales Operations Manager Resume Examples & Samples

Have a BS/BA degree, or equivalent experience
Have a minimum of 5 years’ experience in a project, program, operations management, or similar role
Are an excellent organizer with strong business acumen who takes the initiative and can work independently or within a team to achieve established goals
Have knowledge of Salesforce.com best practices (certification preferred)
Are a certified Project Management Professional (PMP) or equivalent
Are comfortable working in a fast-paced, high-growth SaaS business

176

Assistant Sales Operations Manager Resume Examples & Samples

5 years of experience in the automotive industry
2 years of sales management experience
3 years of sales experience in a metro automotive market
Field operations or marketing experience in a regional staff role at another OEM or FCA
4 or more years of marketing experience

177

Customer Sales Operations Manager Resume Examples & Samples

Have good working knowledge of SAP
Have good working knowledge of Model N
3 years experience in any of the following
Sales/Marketing
5 years experience in each of the following
1 year experience in any of the following
Accounting/Finance
Global Working Environment
Human Resources/Employee Relations
Information Systems/Technology
Management/Leadership
Order Fulfillment
Planning/Forecasting
Semiconductor Business
Supplier/Partner Relations
Supply Chain
Training/Development/Education
Warehouse/Inventory Control

178

Sales Operations Manager Resume Examples & Samples

One-touch resource for sales, responsible for liaising with all departments on behalf of sales
Support design and administration of sales compensation, sales reporting and quota setting
Design and manage sales territories including administration of account assignment and team design, including salesforce structure to support the design
Develop, document, communicate and maintain rules of engagement and sales processes
Support development of and ensure compliance with published deal and approval policies. Be a sales advocate & partner to internal organizations to understand contract requirements. Collaborate with impacted parties to generate acceptable documents to facilitate deal closures
Work with the sales team and management personnel to identify process improvement and/or sales training opportunities
Develop and manage sales On/Off Boarding process
3-6 years professional work experience in sales operations
Experience using Salesforce.com, Marketo, Steelbrick, Netsuite in support of a sales organization
Experience with process design, development and optimization
Detail oriented thinker, with ability to look at all angles of a process/problem
Ability to build trusted advisor relationships with sales
Ability to work well with variety of people and departments
Ability to work in fast pace and high-growth environment with tight deadlines and shifting priorities, and be willing to “roll-up your sleeves” to drive organizational change
Experience managing personnel

179

Sales Operations Manager Resume Examples & Samples

Extremely resourceful and very familiar with CRM and willing to wear many hats with an assertive and a “company first” mentality
5-10 years of work experience in sales/business strategy & operations (or equivalent function) with significant exposure to sales teams AND/OR experience in management consulting
Stellar problem solving skills and strong analytical skills
Sales experience, preferably technology-related, is highly desirable (but not essential)
Strong presentation skills, comfortable engaging with senior leadership team members
BS/BA required; MBA a plus, but not necessary

180

Sales Operations Manager Resume Examples & Samples

Drive standardization and consistency in all operational activities by delivering compliant processes with local regulations, Group Standards and Customer & Sales Policies and Procedures
Lead, coach, motivate and manage Sales Operations Team Managers to achieve the targeted performance metrics & scorecard items as per Annual Business Plans, and conduct regular business reviews with all team leads, ensuring each has a corresponding business plan for delivery
Own Order to Cash Process via Customer Services Team and support customers & sales teams in order taking, contract management, cash allocations, invoicing, dispute management, account reconciliation and dunning processes. Own customer data and intervene GBS where required as the interface between GBS and the sales organization within the country
Ensure delivery of technical support to customers, partners and sales teams via Technical Support Team by analyzing the needs and delivering through optimized resource allocations of technical staffs
Utilize Trade Support budget to maximize our returns in sales and gross margins
Lead Route to market and Business Development team to deliver a sustainable route-to-market system and creating a competitive advantage
Manage the systems that are used for customer services and CRM operations in addition to drive delivery of operational pricing activities including NHF compliance, discount and rebate calculations and allocations and managing contract terms of the customers within the systems
Own LBM process within the country by ensuring the demand plans are delivered timely with high quality. Also lead Demand Reviews with the support of Demand Manager, escalate inconsistencies and issues to Regional LBM Team and represent country in wider LBM processes such as PMR, Integrated Reconciliation Meetings if required
Deliver any kind of business support for the sales teams including reporting, assistance, analyses and etc. via Business Support Team by ensuring the right level of resource is allocated to each individual sales team and continuously seeking efficiency and consistency in the activities
Proactively contribute to the development and execution of the business strategy and plan with specific emphasis on
Supporting development and implementation of WILG strategy in the country
Driving delivery of key business objectives
Strategic recruitment and talent management to build capability and future leader bench, ensuring a sustainable and diverse leadership pipeline
Key capability development aligned with WILG Priorities
Creating "winning culture" based upon high levels of employee inclusion and engagement
Oversee all aspects of customer relationship management and sales support including order to cash processes; sales and customer facing systems and continuous improvement programs by managing the interfaces with other functions
Involve or support strategic projects related to sales or sales support
Develop and implement a systematic approach through the embedding of relevant OMS elements and ensuring appropriate risk reviews are undertaken appropriately
Improve and deliver customer experience in targeted sectors and customer groups. Ensure delivery of our promises by seeking continuous improvement and efficiency in all operations making sure the voice of the customer is represented in every decision we make. Drive standardization of our sales operations processes in line with regional / global policies and processes and Working the Castrol Way Document
Ensure that all activities conducted through 3rd parties or intermediaries in country comply fully with our own CoC and local competition legalization. Understand and fulfill agreed specific Product Quality & Compliance accountabilities which apply to the role of Operations Manager
Substantial operational business experience ideally in B2B and B2C businesses, along with strong supply chain and commercial acumen
Experience in Sales and Customer management or Trade Marketing within the lubricants business or supply chain is desirable
Very strong facilitation and interpersonal skills at all levels of the organization
High degree of energy, stamina and resilience, combined with a “can do” attitude
Continuous improvement mind-set
Change management skills
The ability to manage and work with diverse & cross functional groups across different geographies to solve problems and improve processes

181

Sales Operations Manager Resume Examples & Samples

Role model the BP Values and Behaviors
Ability to develop and implement strategic and tactical business plans
Ability to be hands on and drive the business with direct responsibility
A strong organization and People orientation to be able to build strong, capable and sustainable organizations
Ability to work across functions and gain support for the businesses in the Country

182

Field Sales Operations Manager Resume Examples & Samples

Develop and manage the sales operating plan for EMEA
Create and manage all sales dashboards, in system (SFDC and Clari), and through BI tools
Support the field teams in driving adoption of sales methodologies, account planning, opportunity management and qualification
Own the QSR (Quarterly Sales Review) process for the VP Americas
Management of data integrity for the Americas
Drive implementation of initiatives for the EMEA sales leadership team across Medallia
Partner with Sales Compensation and Planning, through the yearly process, for compensation design optimization
6+ years’ experience in sales operations roles, including in SaaS enterprise sales environment
Exceptional business acumen, business partnering, and leadership skills
Advanced excel/google modeling and analysis skills
Attention to detail, data quality, accuracy
Proven ability to thrive in a dynamic, fast-paced, results-oriented environment

183

Sales Operations Manager Resume Examples & Samples

Manages sales force communication ensuring timely and effective dissemination of key operational and sales information
Plans, organizes and monitors deliverables in support of various field sales forces to ensure achievement of sales force effectiveness and team goals
Facilitate incentive compensation plans and pay out process for all Pharma eye Care Teams
Makes sure representative turnover is tracked and monitored on a monthly basis
Resident expert in CRM/CLM and related systems and processes
Maintains the required information technology expertise, competitive product knowledge, and product management skills in accordance with Sales Operations department standards
Broad knowledge of the pharmaceutical industry including sales, sales support, sample accountability, PDMA regulations and sales force automation tools
2+ years pharmaceutical sales experience preferred
5+ years working with diverse groups of people in a team environment
Excellent planning and organizing skills
Formal training regarding analytical tools, techniques and methods
Ability to multitask and manage several priorities in parallel
Demonstrated critical thinking skills
Excellent customer service focus and ability to effectively interact with sales people providing rapid response and guidance to field requests
Proactive and Ability to Problem Solve
Driving for Results
Strategic Agility
Innovation Management
Managing Vision and Purpose

184

Sales Operations Manager Resume Examples & Samples

Support for all sales processes and identify areas where processes need to automated and/or streamlined. Lead process improvement initiatives. Demonstrate thought leadership around sales processes and operations
Interlock and representative of the eDiscovery sales team with other OpenText functional groups: finance planning & analysis, revenue recognition, variable compensation, deal desk, shared services, IT, HR,
Sales Unit Planning (org, comp, budget, quota, headcount, capacity, territory planning ….)

185

Americas Sales Operations Manager Resume Examples & Samples

Defining metrics to measure reseller financial performance and managing the process to track, consolidate and provide insight on performance
Creating and publishing weekly dashboards and scorecards to provide insight on units, ARR, revenue by products, market segments and geo
Analyzing pipeline to create forecasts and identifying potential gaps to quarterly plan
Financial modelling and quantitative analysis to support business decisions on promotions and program enhancements. Conduct quarterly reporting for business reviews
Support sales teams with analytics for decision support
Partner program management and communication

186

Sales Operations Manager Resume Examples & Samples

· Work on projects in support of enabling the Retail Solutions sales team
· Work closely and interact directly with Sales Operations leaders to identify and prioritize short and long term initiatives
· Build strong working partnerships with project sponsors and work independently to create reports, and analysis to solve a variety of problems
· Work effectively on multiple assignments, activities or projects with the ability to manage medium to large size projects with little to no oversight
· Develop, assemble and maintain a library of model documents, templates, best practices, and other re-usable knowledge assets
· Effectively communicate project status to management and keep business stakeholders informed of project status and all related issues
· Identify, communicate and manage risks that may interfere with project execution or success
· Provides a holistic view of sales operations initiatives while managing trade-offs, dependencies and cross project alignment
· Obtain and maintain a working knowledge of Sales applications, client and business groups across multiple functional areas
· Minimum 7 years of business experience in relevant functional areas (i.e. Sales, Sales Operations, Retail etc.)
· Ability to identify operational inefficiencies and process improvements
· Experience managing projects, keeping track of action items, deadlines, deliverables, etc
· Advanced Microsoft Office skills: Excel, Powerpoint, Outlook, Word; Tableau preferred
· Clear and effective written, verbal and listening skills
· Ability to travel as necessary (10%)

187

Assistant Sales Operations Manager Resume Examples & Samples

Must be able to coach and motivate a sales team to elevate their performance
7 years of automotive experience
Clear understanding of the field's role in driving sales, market share, profitability and customer satisfaction

188

Sales Operations Manager Resume Examples & Samples

Ensures effective analysis of sales trends and performance in an effort to identify greater efficiencies
Ensures adherence to established departmental budgetary parameters
Develop an environment that ensures all sales teams are aligned to Verizon’s goals, objectives, and corporate values
Analyze sales data and implement processes to drive accurate 30-60-90 Day forecasting & funnel management
Develop and implement comprehensive SFDC funnel reporting tools tracking opportunities from lead generation to revenue realization, account development and retention
Efficient & effective Strategic Account Planning processes and measurements
Specific duties will include field integration and training, issue resolution, process improvement, project management, and operational execution
Identifies systems and tools to deliver efficiency and automation to recurring process

189

Sales Operations Manager Resume Examples & Samples

Maintain and deliver daily flash reports, weekly forecast reports, Standard Sales Dashboards and suggest and make regular incremental improvements
Create new standard roles based reports and dashboards, identifying limitations and suggesting short term workaround and long term solutions
Provide support and assistance for operational items to the sales team as needed. Drive adoption by training sales reps on the best practice of the company CRM salesforce.com and answer any questions they have regarding standard processes, prepare adhoc analyses to aid sales management in running the business and perform administrative tasks as needed
Create and maintain a portfolio of Sales Management operational dashboards for use during weekly leadership meetings
Collaborate on, modernize and maintain sales processes that achieve a balance of sales enablement and sales compliance
Analyze sales workflows and processes to drive improvement
Provide another voice in discussion around strategic alternatives for the Sales organization
Carefully measure trends in sales, pricing and attrition

190

Sales Operations Manager Resume Examples & Samples

Compiles work and presents final deliverables
Produces analyses and reports using business applications
Contributes to continuous process refinement and improvement
2 to 3 years experience in Sales Operations
2 to 3 years experience in Operations Management
0 to 2 years of experience in a business related function, preferably finance, accounting
Basic understanding of internal business processes and policies

191

Sales Operations Manager Resume Examples & Samples

Translate company strategy by category and channel into revenue plans, recommend product mix,
Help manage risk and provide scenario analysis,
Engage with Regional and Business Operations Managers to align targets and ensure effective buy-in,
Provide analytics and ad-hoc support to the Category and Channel Directors and their Teams,
Participate in weekly Product Business Reviews, supporting the Category and Channel Directors in giving reliable outlooks
Prepare targets with Category and Channel management and other stakeholders, review quarterly plans,
Help tracking weekly performance and propose actions to correct and/or improve,
Build and maintain various dashboards aimed at improving business efficiency,
Participate to the S&OP process and help monitor adequate supply to achieve targets,
Develop/ improve global reporting platform in order to provide business with relevant and timely information
7+ years of experience in business operations and planning and operational Business Intelligence
Bachelor or Master degree in Business or Finance
Experience in reporting and visualization tools (OBIEE, Oracle Smart View, Tableau,...)
Practical knowledge of hardware fast moving consumer goods or retail environments
Strong data analytical skills, ability to turn facts-based information into actionable activities and plans
Good communication and presentation skills, ease of contact with international and senior teams
Pragmatic, agile and action oriented, at ease within a fast-moving and dynamic business environment,
Self-starter and autonomous with effective time management and prioritization skills,
Team player with influence skills allowing to cooperate at multiple levels and functions within the organization
Effective cross-functional understanding
Independent problem solver capable to operate at strategic and tactical levels
Strong proficiency in MS Office and its equivalent in Google documents
Fluent in English (any other language is a plus)

192

Regional Sales Operations Manager Resume Examples & Samples

Ensure the development/execution of regional programmes to drive sales efficiencies, RTM plans and ensure meeting of distribution goals
Drive execution of distribution plans and ensure distributor satisfaction aligned to the Mondelez ways of working
Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the branch sales organization by working closely with MIS person
Develop and maintain strong relationships with branch head and other business partners to ensure focus and drive on the Sales operations and rural agenda
Ensure adoption of Sales automation process in the branch
Drive and own the cold chain process
Support the administration of the people incentive process in the branch
Own the people capability (functional capability) for the sales team
Manage the off role field force for the branch, and drive their recruitment, capability development and field force performance
Be the custodian of quality and compliance on all processes and programs

193

Sales Operations Manager Resume Examples & Samples

5 years of relevant experience and a Bachelor’s degree in Finance, Business or Accounting or its equivalent or
3 years of relevant experience and a Master’s degree in Business
5 year experience administrating comp plans for sales teams of all levels preferably in a high tech environment
3 years experience with Salesforce.com, and Oracle Business Intelligence
3 years of Excel skills. including SUMIFS, charts, and pivot table

194

Sales Operations Manager Resume Examples & Samples

As a Sales Operations Manager you will customarily and regularly exercise business direction and independent judgment with respect to matters of significance related to sales and operations
Serving as a system expert and advisor to Account Managers to strategize and effectively implement campaign set up as you continue to work closely with sales, business development and operations to enhance and redefine sales products and materials while keeping management abreast of the sales pipeline. A lover of data, you will track sales team revenue and pacing using internal and external systems, as well as track sales team's coverage of sales targets weekly in our CRM tool, Salesforce. Strong in your organizing and time management skills you will also
Work with Account Managers to manage revenue and cost in our proprietary billing tool and help resolve any potential billing or trafficking issues
Proactively identify needs and opportunities for additional Conversant Media advertising products and services
You are a proud owner of a Bachelor's Degree or equivalent experience
1-3 years' experience in a related environment, including experience in media planning, sales support and/or account management
You have excellent interpersonal, oral and written communication skills
Exceptional organizational and presentation skills
You have strong project management skills with the ability to prioritize and focus while maintain strict attention to detail- solid upward management skills required
You pride yourself on your strong analytical and proactive problem-solving skills- must have an understanding of online performance metrics
You are team-oriented and collaborative with the ability to create a strong team environment across multiple offices
Self-started that deliverables to outstanding execution with minimal supervision
Thrive in an entrepreneurial environment and enjoy taking initiative
You're proficient in Salesforce, Microsoft Office suite; advanced skills in Excel and PowerPoint
Comfortable with changing environments and responsibilities

195

Sales Operations Manager Resume Examples & Samples

Quoting Support
User, Territory, Account and Opportunity support for all record types (including Partners)
License and maintenance transfers
Partner deal registration
Partner program administration (supporting Partner Account Managers)
OEM small order processing, OEM royalty/subscription reporting and OEM opportunity validation
Management responsibility including recruiting, hiring, training, and other related tasks

196

Sales Operations Manager Resume Examples & Samples

Sales Order Management
BA/BS Degree, MBA Preferred
3-5 years Operations, Supply Chain or Sales and Marketing Experience
PC/I.S. Proficiency (SAP, Manugistics, MS Office)
Dependable, self-motivated and results oriented
Knowledge of distribution channels and customer systems

197

Area Sales Operations Manager Resume Examples & Samples

Sales Strategy & Account Development
Deployment of Account Planning Methodology
Strategic Account Management aligned to GTM plan
Account content & sales deliverables (playbooks)
Facilitate Onboarding and support mentoring network
Solution Deployment (in cooperation with the International Deployment function)
Field communications management
Sales Tools & Technology
Sales Operations Metrics & Measurement
KPI tracking for sales and services reporting tools

198

Sales Operations Manager Resume Examples & Samples

Manage internal support of quoting and financials for Perioperative Consulting Services (PCS) team that works to increase supply chain efficiencies within an account
Manage rebates team within Sterile Procedure Tray division
Analyze reports and develop tactical plans to maximize profit improvement opportunities
Provide product and analytical support to field-based sales teams, including the potential for onsite support
Responsible for identifying and implementing process improvements
Maintain and present performance metrics of direct reports
Develop and mentor staff through onboarding, open communication, training and growth opportunities
Motivate team and manage performance to drive excellence in various performance metrics (turn time, growth, and productivity)
Bachelor's Degre
At least 2 years of experience managing sales people, including hiring, developing, motivating and directing people as they work
Experience defining problems, collecting data, establishing facts, and drawing valid conclusions
Experience communicating technical information to non-technical audiences
Intermediate level skill in Microsoft Excel (for example: using VLOOKUP functions, creating pivot tables, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling)
Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns)
Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font)
Intermediate level skill in Microsoft Access (for example: creating queries, macros, tables, and database maintenance) Additional
Ability to successfully apply standard financial, accounting and business problem-solving skills to business problems with multiple variables
Willing to travel at least 25% of the time for business purposes (within state and out of state)

199

Sales Operations Manager Resume Examples & Samples

Program Management support to insure timely development and payment of customer programs to include on demand growth tracking
Service Prioritization during times of product shortages through interfacing with our Integrated Business Planning and Customer Services teams. Also manage planning activity for anticipated customer loading activity with the IBP in order to maximize case fill – engaging with appropriate NAM/NSM
Development of standard reporting and performance tracking for the Foodservice Distribution Channel to insure that our sales teams are on track for their sales incentive plans
Consolidation of product forecasting across the Foodservice Distribution business to insure product and financial forecasts are timely and accurate
Pricing Administration – coordination with the Pricing team to insure that quarterly escalator/de-escalator pricing adjustments are presented in customer appropriate formatting
Order Policy Management – support the sales team in the understanding of Order Policy metrics and provide assistance in the development of customer presentations to improve compliance
Sales On-Boarding – support the onboarding of new Sales people to insure they get the right connections internally to perform their jobs
Customer Conversion Support – Support the on-boarding of new business to insure that key time-fence commitments with the customer are met when new business is won
Assist with securing marketing resources for major shows (check requests, Pactiv signage/booth, graphics resources, etc.)
BA/BS preferred, in business with 5 – 7 years of customer facing experience in Sales or Customer Service, preferably in food service
Microsoft Office proficiency required along with strong analytical skills
Advanced Excel skills strongly desired
Strong oral and written communication skills also required

200

Sales Operations Manager Resume Examples & Samples

Manage 2nd level support team
Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met
Analyze team productivity metrics
Recruit and on-board support agents
Coordinate, attend and lead team meetings and one to one's
Communicate activity metrics to GSCO management
Keep current on new releases and enhancements
Support new application roll-outs
Help with Service Request resolution if necessary e.g. during peak periods
People management skills and experience
Confidence in providing feedback
Ability to work independently and in a dynamic environment
Experience in managing a team providing support to internal Sales Reps
Knowledge of the Oracle Sales Process and tools

201

Sales Operations Manager Resume Examples & Samples

Provides analysis, ad hoc reporting, and sales analytical support to sales and marketing management
Prepares regular and ad hoc integrated data mining and analyses forsakes management to facilitate identifying potential marketing opportunities
Responsible for publishing standard reports to document management. Tracks and analyzes sales force performance of sales volume, market share & sales force productivity
Analyzes and interprets both internal and external factors that affect sales performance, provide insights sales and marketing management on sales force effectiveness
Troubleshoots inquiries about account alignments and performance data and provide counsel and actionable information. Develops and conducts training in the effective use of data (third party and contracted), applications, and tools provided to makes a difference in sales results produced
Develops and administers special projects
Prepares presentations and reports to support sales conferences/meetings. Utilizes or coordinates business systems to gather key information on sales, cost, and key activity information
The ability to provide key insights & feedback to the commercial teams in a highly volatile and changing business environment based on in-depth analysis of reports & trends both for J&J & Competition
Monitor & Control distributor spending vs monthly Plan by customer resulting in better budget control measures and segregation of duties as per audit recommendations
Champion various Route to Market projects that require dedicated resource
Main commercial team point of contact in SAP implementation
Years of Experience: 6-8 years
Language: English & Arabic
Location: Cairo
Relocation availability: Not necessary
Business understanding & experience ( sales mainly)
Critical thinking & attention to details
Ability to influence others ( non direct reports)1700152695W

202

Sales Operations Manager Resume Examples & Samples

Build and maintain key operational reporting and streamline ad-hoc reporting
Partner with Business Intelligence and other key business divisions to ensure alignment of reporting and metrics
Act as liaison between operations and sales to identify opportunities for improvement in reporting/processes and develop models to gauge impact of implementing potential initiatives
Present to and influence senior leadership on key initiatives with both data and operational expertise
Partner with Finance, HR, and Compensation to develop compensation plan and target systems
Proactively identify opportunities for growth or improvement within sales rep measurement or productivity

203

Sales Operations Manager Resume Examples & Samples

Manage all pricing activities by designing processes and working with sales, finance and operations to gain pricing needed to design and produce client proposals
Manage all pipeline reporting insuring that sales is correctly imputing activities in Saleforce.com
Manage all marketing activities including PR firm and trade show preparation
Screen inbound leads and align with sales team to follow through
Periodically run data maintenance procedures to enhance data integrity and system functionality
Maintain documentation of Sales Process, Presentations, Contracts and Proposals
Proactively identify opportunities for process improvement
Create triggers and workflow rules to enforce sales process and improve data quality surrounding territories, rules of engagement, and sales process
2-5 years of experience within Sales Operations
Experience with territory maintenance and governing sales rules of engagement
Strong analytical, conceptual and problem-solving abilities
Sound business knowledge
Quick learner with the ability to solve problems independently
Willing to work in a highly demanding and result-oriented team environment
Outstanding time management with strong organizational skills
2 years’ experience in similar roles; 1 years of experience as Salesforce Administrator with day-to-day operations
Experience in SMB and Enterprise territory planning strongly preferred
Start-up and rapidly expanding sales organization experience strongly preferred
Proficient with databases and Excel functionality

204

Sales Operations Manager Resume Examples & Samples

5+ years of analytical reporting experience
Ability to organize large amounts of data in a way that can be consumed by leadership to make business decisions
Strong interpersonal, verbal and written skills
Strong Powerpoint skills
Strong SQL skills
Knowledge Microsoft SQL Server Analysis Services (creation and management of OLAP Cubes)
Microsoft SQL Server 2012 or higher administration (SSAS, SSRS, SSIS)
Knowledge of Salesforce.com reporting and dashboards
B2B Reporting experience desired
Proficiency using appropriate business and marketing applications, i.e. Salesforce, Insight Squared

205

Digital Sales Operations Manager Resume Examples & Samples

Manage and develop the operational client relationships
Conducting operational client review meetings and day to day ops liaison within key work stream
Being an active member of the Client steering Group
Sales leadership of over 100 FTE for a minimum of 3 years
Previous sales experience within either digital or advertising is preferred
Direct and indirect sales experience an advantage
Proven successful track record of exceeding targets
Qualified by experience
Customer service excellence/sales/call centre experience essential
Excellent analytical, decision making and problem solving abilities
Product knowledge desirable
Relationship management and communication skills
Influencing, political and sales skills
Sales experience and techniques
Budget Expenditure within work stream
Quality performance standards
Organisational / sales and productivity objectives
Client Escalation/Business Continuity

206

Sales Operations Manager Resume Examples & Samples

Manages the inside sales and order processing teams to streamline the ordering process
Manages RFQ process from start to completion
Acts as Sales Department manager in support of VP Sales and Director of Key Account Sales
Coordinates sales group business activity within branded companies
Aligns Sales related processes to effectively interface with other departments such as Order Management, Product Support and Finance
Develops a Corporate Rental Program - including related processes, policies and procedures
Ensure internal policies and procedures are adhered to by the team
Provides assistance to close large key account sales opportunities
Develops relationships with current dealer network and key accounts. Demonstrates the ability to resolve customer issues
Manages administrative functions related to sales training. Keeps records of training and those who participated
Provides input for sales incentive programs and goals to increase sales employee performance
Manages established discount programs, documents and reports any problems/issues
Monitors sales statistics to monitor sales quota, inventory requirements and customer preferences
Manages dealer development activities including statistical reports, sales performance reports, and data essential to maintain KPI measurements for truck sales group. Helps develop and document KPI measurement tools
Acts as first point of contact for dealer change, development activity providing support to dealer sales group, internally and externally
Manages demo fleet, demo fleet assets including acquisition and disposal
Responsible for management oversight of the new Demo Ranger program, tracks all field demos and track trucks sold after a demo has been completed
Involvement in implementation of a used truck program
Develops and supervises product training activities, schools, and special functions
Authorizes/issues management level truck discounts
Conducts performance evaluations on direct reports
Travels as needed to support Sales activities
Performs other duties as needed to advance the sales process
Inside sales experience required
Previous management experience required
Industrial equipment experience a plus
Experience with SAP/R3 SD preferred
Proficient in MS Office (Word, Excel & PowerPoint)

207

Senior Sales Operations Manager Resume Examples & Samples

Provide strategic and tactical support to both sales and executive management teams to align with Company’s strategic sales and revenue goals
Coordinate with other functions and stakeholders in sales forecasting, planning, and budgeting processes used within the sales organization. Proactively monitor and strive to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts. Ensure collection of sale data is performed timely
Partner with the sales team to continuously evaluate, modify and improve the sales process cycle, including contract review, pricing terms, data collection and maintenance, product adoption, order tracking and inventory monitoring. Emphasis should entail performing a deep dive in the business planning and strategy for each respective sales area
In collaboration with key stakeholders, develop and execute on a process to capture sell-through information from blood center customer to hospital
Assist with implementation of sales force automation platforms including CRM to field sales teams. Ensure compliance with required standards for maintaining CRM master data. Work closely with IT and sales management to optimize the effectiveness of technology investment
Lead administration of sales incentive compensation programs, recommending modifications where and when appropriate. Ensure plans motivate field personnel and support the commercial sales as well as profit objectives. Provide regular updates to sales personnel regarding actual achievement compared to quota. Assist with preparation of associated journal entries to support month end close end collaborate with management Human Resources for approval and payment
Support the equitable assignment of sales force quotas and ensure quotas are optimally allocated to all sales channels and resources
Design, develop and distribute weekly and/or monthly revenue analytical reports (written, tabular and graphical) based on KPIs, including budget to forecast, actual to budget, actual to forecast, FX analysis including relative impact to revenue mix amongst worldwide geographies, product mix and its impact on gross margin to sales team, executive management team, and Board of Directors. Provide commentary for deviations and provide recommendations for action
Automate revenue analytical reports generated from CRM system and/or budgeting application
Perform other ad hoc requests, projects and support as needed
Must have a strong demonstrated ability to lead via influence
Must be a self-starter with the ability to solve problems and make decisions
Ability to operate independently and in a team environment
Must possess a positive, “can-do” attitude with a solution oriented disposition
Willing to work in a highly demanding and results-oriented team environment
Ability to influence without direct authority and to develop and maintain strong cross-functional partnerships
Detail oriented and strong multi-tasker with ability to manage multiple projects simultaneously
Strong communication skills (oral & written); effectively interacts with others at all levels internally and externally
Highly analytical and creative thinker comfortable working with ambiguity; ability to exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results
Experience working with a significant amount of data to identify trends and make recommendations
Flexible with ability to switch priorities at a moment’s notice
Time management ability
Willingness to shift hours as needed to accommodate global time zone differences and foster communication
Bachelor’s degree or equivalent with a minimum of 6+ years’ experience in Sales Operations, preferably in Biotech/Medtech Industry
Proficient with Microsoft Excel, Word & Outlook
2+ years with Salesforce.com administration and
Hyperion experience a plus
Experience with SQL Preferred

208

Sales Operations Manager Resume Examples & Samples

Take ownership of operational sales department initiatives as assigned by department
Act as interdepartmental liaison for sales dept. and business operations
Review Sales team performance by category, accounts, territory, and region on a quarterly basis with outside sales force
Meet with key customers on operational issues and initiatives on a regular basis
Support on an as needed basis essential trade show and sales meeting functions as assigned

209

Sales Operations Manager Resume Examples & Samples

Minimum of 5 years’ experience in sales management, finance and/or leadership experience
Minimum of 5 years’ experience with sales in a large global cross pole and cross business projects environment
Greenbelt or black belt certified
Experience selling automation and controls solutions and coordinating pursuits with EPCs and end user customers
Cultural awareness and has worked across geographies and GMP organization
Achieves engagement with influence skills¦ get things done without direct reporting lines
Deep knowledge and contacts across GMP business
Understanding of industry goals, objectives, strategies and competitive situation
Knowledge of the common sales processes within GMP

210

Sales Operations Manager Resume Examples & Samples

University or four-year college degree in Business/Marketing or equivalent industry experience
A minimum of 3-5 years of Outdoor Industry or CPG experience in wholesale and/or retail sales
A passion for Travel and Adventure a plus
Proven ability to develop, execute and track successful business initiatives with independent sales rep agencies
Understanding of the role of the specialty independent rep and market demands and ability to leverage analysis and insights to fully realize opportunities in the market
Possess knowledge of all key drivers on the wholesale business model and tools to increase sell through
Ability to manage and lead change
Able to travel up to 25% of the year

211

Sales Operations Manager, Mortgage Resume Examples & Samples

Strong ability to read and interpret mortgage regulatory and
Former Underwriting/Fulfillment background preferred but
Former Sales Management background preferred but not

212

Sales Operations Manager Resume Examples & Samples

Re-defining & supporting sales process for diagnostics division in Perkin Elmer (PKI)
Master / Bachelor of Science or business administration
5 plus years of sales and/or leadership experience within the industry in global environment
Good management, communication, interpersonal and networking skills
Evidence of documenting and driving changes in business processes required
Salesforce.com (SFDC) advanced user
Expert level Excel skills

213

Sales Operations Manager Resume Examples & Samples

Develop an in-depth knowledge of Pentec's core products via successful completion of required sales training program, and utilize this knowledge to successfully lead operations functions
Work with Sales leadership to motivate and drive performance of the sales teams
Serve as the main point of contact for Sales Team and address calls for most general business issues; escalate to EVP of Sales & Marketing, as appropriate
Operations Analysis work to include
Experience in developing financial and operational metrics
Excellent computer skills are essential, including MS Office: Excel, PowerPoint, and Word
Within Excel, understanding essential functions such as pivot tables, cubes, vlookups, if statements, and others will be key to not relying on others for source data
Proven experience in developing sophisticated excel models
Strong analytical and problem-solving skills; willingness to accept responsibility for projects/processes and ability to work with limited direct supervision
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
Makes fact based decisions and follows through to completion, analyses and uses data to achieve sales goals, drives execution, initiates action and follow-ups to successful completion, effectively demonstrates how solutions will solve prospects or client's problem(s), continuously conducts post call debriefs and performs pre-call strategies
Creates and sustains ongoing forums that encourage two-way communication opportunities; demonstrates and promotes positive prospect, client, and work relationships; proactively addresses and manages conflict and disputes; works to achieve constructive resolution
Self-starter with the ability to work in a fast-paced atmosphere
Education, Certifications, Trainings
B.A., Business, Finance or other related field or equivalent work experience
Minimum of 5 years healthcare sales / sales operations experience
Experience working with sales teams with demonstrated new sales track record & quota attainment
Demonstrated effectiveness in new business development strategies and lead qualification
Ability to travel as required meeting team and department goals (50%)

214

Sales Operations Manager Enterprise & Public Sector Resume Examples & Samples

Business Management System: Implement and drive a solid EMEA wide BMS system used by the Markets and consolidate to an EMEA HQ BMS supporting the EMEA E&PS Lead
Cadence / Forecast support to identify gaps, opportunities and validate forecast based assumptions (i.e. AURs, Attach rates etc.) and make recommendations to market sales on actions to be taken
Ensuring all teams have a common daily view of business status and gaps and efficiencies are identified in a timely manner and managed appropriately
Provide assessments of orders against tracks and quarter ship by BU linking into the weekly BMS and provides support for execution of related actions (i.e. last time buys) and integrates the bridge information provided by the sales leads
Support optimization of shipment tracks by managing order prioritization and counterpart for GSC and customer fulfilment in regards to their SLA performance, critical actions and optimization initiatives
Actively supports quarterly planning interlock (interlock with Market Sales, Sales Ops, Finance and BUs) and supports the BM in the resulting target setting process and ensuring quota setting process is executed in a timely manner and appropriately and providing necessary interface to the corresponding central functions ( I&C, BI etc..)
Support and drives EMEA Process improvement and deploys business related initiatives within the BM (i.e. sales support process transformation, RAD Operationalization, specific sales enablement initiatives)
Be the main interface for EMEA level supporting functions: Business Analytics and Reporting, Data Stewardship and Sales support and should provide these functions with guidance to achieve best of breed service to the BM

215

Sales Operations Manager Resume Examples & Samples

Serves as the liaison point with the GSC to ensure that GSC support is leveraged optimally and that process are delivered at the right quality
Coordinates training delivery for the organization together with the Global Sales Academy
Works as a change agent on our journey towards a world class sales force

216

Sales Operations Manager Resume Examples & Samples

Years of experience with 1-2 years of healthcare sales experience
BA/BS degree required in Marketing, Communications, Business or related field
Previous experience in executing strategic plans, including effective campaigns with metrics and business impact
Experience leading projects with cross-functional teams and influencing stakeholders in a matrixed environment
Experience managing to a marketing plan and budget
Demonstrated ability to develop compelling go-to-market strategies based on brand strategy
Deep analytical background with a proven record of identifying opportunities, creating potential solutions and providing recommendations
3-7 years of marketing or sales operations experience in post-acute healthcare channels

217

Sales Operations Manager Resume Examples & Samples

Develop and maintain a quality dealership network that maximizes vehicle (new and pre-owned sales, enhance MBUSA market penetration, and customer satisfaction goals
Improve or enhance dealer financial viability and profitability through accurate financial statement analysis and assessment developing and communicating recommendations &/or specific improvement plans. Support dealer in execution
Work with AMs to develop area marketing initiatives and customer retention initiatives developing, coordinating and implementing regional and corporate advertising, promotional, Public Relations programs
Achieve market performance target objectives through proper administration of MBUSA’s Vehicle Allocation Program and driving the effective use of all MBUSA programs
Achieve regional CEI Sales/Service goals by analyzing in conjunction with the Aftersales Manager with the appropriate manager and within the dealership, i.e. New Car Sales Service or Parts, to meet/exceed targets
Assures that MBUSA’s strategies are achieved through proper interpretation and implementation of a broad spectrum of corporate policies, procedures and programs related to the Franchise Agreement, i.e., Dealer Standards; Autohaus; Financial Reporting; Warranty Policies, mystery shop, retail sales processes
Business Administration
Automotive-Retail: Knowledge of retail processes and procedures, with emphasis in new and Pre-owned sales, accessories, service and parts
Business Management: Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, human resource management and efficiency and process methods

218

Athlinks Sales Operations Manager Resume Examples & Samples

Coordinates sales forecasting, planning and budgeting processes
Manages CRM and sales tools used by team, working closely with sales directors to ensure pipelines are accurate and up to date
Assumes the role of data and business expert on specified subject areas. Must be able to explain results and what factors drove those results in a report. Then must confidently make recommendations to senior management on how to initiate better performance
Research current market trends, industry news and share weekly with sales team
Works closely with sales management to optimize the effectiveness of the team’s technology investments
Coordinates product-based and onboarding training delivery to sales, sales management, and sales support personnel in the sales organization. Works cross-functionally within the company to ensure training material is available and up-to-date
Responsible for distributing all incoming leads to the sales team
Performs lead volume, scoring, quality assessment and follow up analysis to ensure leads are properly managed and tracked by team
5+ years in sales management or sales operations experience in the media/advertising industry
Proficient with Microsoft office suite – Word, Excel, PowerPoint, Outlook
Proficient in the use and configuration of CRM tools in support of sales activities, including but not limited to Netsuite, Salesforce and Linkedin Sales Navigator
Excellent verbal and written communication skills; ability to communicate effectively with different levels of management, as well as the business and technical communities
A strong collaborator and team player who works well cross-functionally

219

Global Renewals Sales Operations Manager Resume Examples & Samples

Provide critical business insight to business partners based on business acumen and data analysis, be able to identify issues and recommend action plans
Drive weekly, monthly, and quarterly forecast process, consolidation and analysis
Perform weekly, monthly and quarterly opportunity pipeline analysis, data validation and identify gaps and actions required
Provide global QBR deck after each quarter close
Generate regular and ad-hoc metric analysis for the Sales Leadership Team to monitor performance across a range of key business drivers and sales team performance
Drive data quality, process and automation activities that improve process efficiencies
Assist in all facets of sales planning, territory planning and coverage models
Act as a change agent to implement sales process improvement

220

Sales Operations Manager, Amer Resume Examples & Samples

Business partner to Sales Leadership team in the region
Drives forecasting process across the region in consistent and timely manner
Managing the opportunity pipeline for all pipes, ensuring velocity, quality, and coverage
Regional Sales roles inventory management
SFDC Objects Ownership and SFDC assignments rules management (maintaining the documentations of rules)
Maintains of Team maps in the regions
Proficient in Excel and PowerPoint
Experience with BI tools is recommended (Sisense, Tableau, Qlik View, ect)

221

Regional Sales Operations Manager Resume Examples & Samples

Drive accident and injury reduction and vehicle accident reduction targets in assigned region
Provide case management and follow up on all SAFE system cases and ensure that proper accident investigations, classifications, follow-ups and Root Cause Counter Measures are determined
Drive Safety First culture by ensuring monthly Regulatory and Safety in Motion training is completed by all employees and Safety Playbooks are implemented with 100% compliance
Ensure regulatory compliance by conducting OSHA style audits and ensuring closure of any regulatory gaps to achieve 100% regulatory compliance
Drive increase in On Time and Accurate (OTA) score by addressing routing and delivery issues as well as ensuring pick accuracy exceeds 99.8% through full execution of Voice Pick standards and compliance to daily checklist
Drive reduction in waste by ensuring assigned region meets or exceeds break/shrink/obsolescence goals on a cost per case basis
Ensure labor costs in the warehouse and delivery operations of assigned region meet or beat plan on a cost per case basis by driving home Warehouse University principles, including the deployment of the Warehouse Self Assessment tool
Communicate regularly with internal and external customers through weekly operations calls, monthly RVP meetings and as needed meetings to ensure high level of customer service is maintained
Align on and execute capital spend plan for the region. Assist with relocation and network optimization projects in assigned region
Safety: Responsible for driving Safety First culture by achieving accident/injury reduction targets as well as vehicle accident reduction targets. Ensure regulatory and environmental compliance is current and 100% compliant
P&L Responsibility: Responsible for the management of the branch/region P&L and working against those plans with fiscal responsibility of delivering and communicating the results abroad
Problem solving & Troubleshooting: Identify issues through data and root cause analysis, make recommendations, and execute action plans and continuous improvement initiatives within warehouse and delivery operations
Performance Management: Develops the management of warehouse and delivery personnel by assessing performance, counseling, and training to support continuous improvement and individual growth. Preparing for and executing performance review meetings with all warehouse and delivery personnel and leadership teams
3 Years of experience in training at both front line and management level
3 years of experience management in consumer packaged goods
Previous experience leading and developing employees, including responsibility for performance management
Previous P&L management experience

222

Senior Sales & Operations Manager Resume Examples & Samples

The role includes ownership of the customer relationship and other stakeholders & ability to meet internal GE objectives
Additional responsibilities include, but are not limited to the following
Be a primary focus for execution of the campaign and also act as interface for internal and external stakeholders
Represent the team in all matters within the campaign for the successful execution of all deal projects · Direct and administer project-related activities to ensure that projects are completed on-time, within internal and external requirements
Build strong network with all stakeholders and deliver ops plan assigned to the campaign
Liaise with partners, customers and government authorities for the fulfillment of campaign goals
Coordinate and lead cross functional relationship…finance, commercial Operations, Services, technical, digital and engineering supports
Provide information and drive sales regarding the latest advancements in conversion, modification & upgrade opportunities to owner & as well as other up selling opportunities
Develop and execute strategies to deliver excellence and drive continuous improvement and compliance on deal projects
Passionate customer service orientation
Technical knowledge of power generation and/or turbine equipment and operations
Strong organizational, analytical, and problem solving abilities
Fluent English language oral and written communication skills
BSME/BSEE degree or equivalent experience
10 years of experience in power generation, preferably with aero derivative gas turbine technology
Demonstrated ability to manage multiple customer events simultaneously, sense of urgency
Ability to contribute effectively to team-working situations and group discussions
Ability to perform in a fast-paced environment
Elf-motivated, proactive work style with strong drive to achieve results to grow

223

Sales Operations Manager Resume Examples & Samples

Collect, consolidate and generate weekly sales report (month and quarter focus) and roll up each week’s numbers to Indonesia Sales Management and SEA Sales Ops Manager
Compile key pieces of information related to performance against sales objectives to be reviewed by Management
Proactively analyzes win-loss data and reports on key findings to sales leadership
Develop presentations that analyze sales, retail, marketing activities and achievements from e-Leader and PRM system
Reporting and analysis for the Sales and Retail departments, including: executive reporting of sales results, key metrics and KPIs, campaign tracking and analysis, and ad hoc strategic analysis
Implements and manages reports and dashboards in e-Leader system ensuring sales reps and leaders have access to key data required to successfully manage the business
Monitors the accuracy and efficient distribution of sales reports and external intelligence essential to the sales organization
Managing budget and controlling execution for Sales and Retail Program (GTN System), reporting to Finance Department for payment execution

224

Sales Operations Manager Resume Examples & Samples

Maintain and improve UL’s MSD CRM and Marketo systems ensuring all aspects of CRM and Market by interfacing with all business segments of Consumer BU, Consumer IT and Corporate functions
Works with the sales operations team to analyze the sales metrics for the Consumer business unit and communicate that analysis to the sales management staff in a manner that allows sales management to make strategic decisions and change or reinforce behavior accordingly
Leads the activity of creation of and maintenance of CRM requirements, capabilities, usage process, and system reporting
Leads the activity of reviewing the desired behaviors of the sales force and determining how to organizing the desired behaviors into a documented sales process. The team will also be responsible for making any changes to the sales process required and communicating to the sales force
Lead the activity of working with the analysts and IT resources available in the business to create reports that will be used for business intelligence purposes including client segmentation, market information, sales process success, competitor information, or any business intelligence deemed necessary for the sales force
Leads the activity of working with resources within the business for training the sales team and management staff on the usage of CRM and Marketo systems, sales processes, and business intelligence reports
In conjunction with the sales organization communicate and strategize with the IT resources of the business to ensure processes are congruent and that integration between and amongst separate business systems is successful
In conjunction with the sales organization will communicate and strategize with business process personnel to establish process governance in order to ensure optimal, congruent and compatible processes
Present to the global sales council on progress and also present on requested investment and or support as it pertains to sales systems and processes
Perform other duties that lead to increased and consistent usage of CRM and Marketo (in their current state and as the applications are enhanced) as directed by management Background Desired
Successful, well‑rounded person with a University degree and typically 5 plus years of MS Dynamics, Marketo, or related tools experience
Experience with sales processes, administration, and implementing new sales process
Ability to work with Sales, Marketing and IT organizations effectively
Strong process orientation
Organizational savvy, ideally having successfully worked in a matrixed organizational structure
Ability to influence others in matrix environment
An innovative and resourceful problem solver with a strong entrepreneurial bent; an individual who is firm and decisive in addressing difficult issues, and can operate effectively in fast‑paced and demanding environments
Willingness to travel up to 25-30% of the time

225

Sales Operations Manager Resume Examples & Samples

Forecasting – Administer/oversee the weekly forecasting process for the Imaging division. Drive and encourage sales discipline for accurate, consistent and timely forecast submission based on disciplined use of the sales process and tools. Define worldwide standards for bookings and pipeline reporting to support the weekly forecast process. Evolve forecasting process and tools to enable channel imaging sales
Quarterly Business Reviews (QBRs) – Work with sales and sales operations to prepare quarterly business reviews. Provide necessary data and meeting collateral to maximize value of the review
Sales Methodology – Participate in continual improvement of Nuance Sales’ Integrated Sales Methodology (ISM) and Sales Leader Playbooks. Define global dashboards and reports to provide managers and reps with visibility into adoption and success metrics. Track key metrics and review with sales managers to maximize sales adoption
Pipeline Management – Standardize methods for measuring pipeline quality and provide transparency and insight to sales managers. Evolve metrics and measurement techniques through collaboration with geo sales operations, corporate shared services, and divisional business intelligence teams
Territory Analysis and Quota-Setting – Support the annual sales planning process by providing the necessary data and tools to analyze bookings history and rebalance territory definitions. Consolidate data and apply best practices to bookings analysis, to benefit all Imaging sales teams
MBO and Sales Incentive Tracking – Provide sales managers with data necessary to accurately calculate MBO attainment and other incentive awards for their sales reps. Consolidate data as necessary and submit to the Sales Compensation team for processing
Recruiting Tracking and Analysis – Consolidate data from HR and Sales Finance to continually reconcile hiring requests versus approved annual sales plan. Analyze quota coverage metrics and identify areas for leadership attention
Sales CRM experience is required

226

Sales Operations Manager Resume Examples & Samples

Lead, develop, and evaluate a team of Inside Sales representatives
Drive efficiency and effectiveness of lead generation, lead qualification, program and promotion execution, specification support, and sales reporting activities
Understand FSBP strategic direction and align team activities and metrics to execute and deliver against them
Understand target markets, interdependencies between channel influencers/decision makers, and work collaboratively as member of sales team to drive share growth
Create and foster a culture of BOSS-centric, action-oriented, collaborative teammates
Continuously improve processes through analysis of performance metrics and implementation of best practices
Manage team through coaching, performance evaluations, regular cadence of 1:1 meetings, and continuous feedback loop
Monitor and communicate business trends & team performance to leadership
Participate in corporate initiatives as assigned to enhance company capabilities, performance, and efficiency
Collaborate effectively across functions on behalf of sales organization (including IT, finance, marketing, logistics, and planning) to implement process and system improvements to improve customer satisfaction, simplify work processes, and drive breakthrough growth
Provide guidance and opportunities for teammates to facilitate career planning
BS/BA degree and 5 years relevant experience
Proficient with Salesforce.com or equivalent CRM
Experience managing in an SAP or equivalent ERP system environment a plus
Excellent leadership skills with the ability to communicate and maintain positive relationships with all direct reports, customers, and teammates while delivering sales and service results
Demonstrated ability to manage and measure high transaction volume work
High level of intellectual and emotional intelligence required
Ability to instill sense of accountability within the team
Demonstrated proficiency in process development, implementation, and improvement
indeed
LI-PRIORITY

227

Sales Operations Manager, CSG Resume Examples & Samples

Provide internal renewal opportunity management support to Success Partners and Sales Support Teams globally
Perform forecast and bookings calculations
Work with broader CSG Team on opportunity management issues and provide assistance and suggestions for improving the forecasting process
Deconstruct and solve complex forecasting issues
Document and effectively communicate policies and processes
Challenge legacy policies and procedures that complicate processes, and formulate creative solutions or work-around based on that analysis
Participate in new process development and process improvement projects, as well as other ad hoc projects
Develop and maintain best practices with and deliver cross training for peers, team members and outside business units to enhance the quality and efficiency of support while contributing to the knowledge base
Establish strong relationships within CSG, Services, Sales, Sales Ops, Finance, and other internal resources as appropriate
Work independently on assignments and escalations that are diverse in scope, requiring seasoned judgment in resolving issues or in making recommendations
Apply knowledge, skills and judgment to make moderately difficult decisions and resolve issues
8-12 years of sales support experience in the IT industry
Strong level of expertise in the Salesforce Application, Salesforce Certified Administrator, strongly preferred
Ability to excel in a fast growing/fast paced environment, delivering accuracy while managing to deadlines where adaptability is imperative
Excellent interpersonal skills; articulate in written and verbal communication; willingness to appropriately debate difficult issues; ability to think quickly
Ability to understand broader business and financial issues and juggle multiple projects and tasks
Must have a strong investigative mindset and problem solving abilities
Must maintain a positive attitude in stressful situations while working within a team environment
Detail oriented & ability to work independently
Experience and working knowledge with MS Office, Google Apps, and Quip
Understands consulting services contracts

228

Sales & Operations Manager, TPR Resume Examples & Samples

Aptitude for strong qualitative and quantitative analysis. (P&L, Cash Flow modeling)
5 – 8 years of significant sales and operational experience in a sales organization with a top company and strong culture
Demonstrates strong knowledge of retail merchandising and brand presentation

229

Sales / Operations Manager Resume Examples & Samples

Supervises (6-7 Technicians), coordinates and performs activities associated with the Operations department and Technicians as directed by the General Manager
Assists the General Manager in running the office and the functions performed by the Technicians in a safe, professional and efficient manner in conjunction with standards and procedures set forth by the Company and its respective clients
Interacts and coordinates with salespeople as necessary
Assists in developing the weekly and long-term scheduling of work; assessing the maintenance and/or single service orders/contracts; delivery of timely servicing, preparing and coordinating the crews; and in the assignment of work and crews by client need and service line (metal, stone, wood, etc.)
Inputs all orders into the Company’s financial reporting system (NAV)
Ensures that the crews adhere to the policies and SOP’s set forth by the Company for all products and services in accordance with the requirements of the client and their facilities
Hands-on responsibility for the day-to-day operational efficiency of the crews and ensuring all equipment is in good order and materials are stocked
Responsible for daily/nightly communication and/or necessary travel to job sites with crews on assignment.Addresses any issues regarding following SOP’s, safety, equipment, materials and supplies
Performs remote check-ins and on-site inspections of work completed and in progress and reports any issues, concerns, and work results to the General Manager
Collects all timesheets, ensuring proper coding and compliance with union contracts and forwards to Office Manager for processing. ?
Ensures all documents (insurance claims, incident reports, disciplinary actions, etc.) are filed timely
Responsible for advising the General Manager of any disciplinary issues or potential problems with any of the Technicians
Expected to be familiar with all company policies and, if applicable, union contract terms as it relates to supervision, discipline, wages and work time
May be responsible for aspects relating to upkeep and cleanliness of the shop/warehouse, vans and equipment; stocking/ordering of supplies and materials, etc
May be responsible to lead a crew as a foreman as required
Negotiate with clients and prepare estimates and proposals
Report on tactical/strategic appointments to the General Manager and other team members
Meet goals set by management
Respond to sales inquiries and concerns by phone, electronically or in person
Ensure customer satisfaction and outstanding client relationships
Expected to present a professional, positive image of the Company

230

Sales Operations Manager Resume Examples & Samples

Manage activities related to inventory control, warehousing, and receiving
Develop solutions that support the Delivery and Sales group
In conjunction with Fleet, ensure maintenance and fuel costs are at or below budget
Meet Key Performance Indicators (KPI) and maintain a reporting system to track and communicate performance
Identify, recommend and execute continuous improvement initiatives in the Sales Distribution Operation including process, equipment, method and materials changes in support of operational goals
Responsible for the direction, coordination and evaluation of all warehouse / distribution activities for assigned warehouse workers / loaders and drivers / routes
Ensure proper execution and implementation of all policies procedures with regard to picking, packing, shipping, receiving, inventory management, and distribution
Supervise a team of delivery drivers, warehouse workers, and loaders
Train and evaluate warehouse staff on effective inventory techniques and daily tasks
Ensure that optimal inventory levels of full goods are maintained in order to fulfill daily sales needs
Conduct physical counts of inventory and reconcile floor counts and inventory shipments
Ensure compliance with safety codes, policies, and procedures of the Company and standards established by OSHA, FDA, and DOT including, Driver Fitness scores, DVIR, and Driver Logs
3 years of experience with direct people management/supervision in a distribution center

231

Sales Operations Manager Resume Examples & Samples

Design, implement, and maintain tools to increase the effectiveness and/or efficiency of Sales
Take primary responsibility for useful information and reports to all Sales leaders
Create ad hoc reports when needed and work with other departments to automate reoccurring reports
Lead support of sales and sales management across all financial areas including sales targets and adjustments, sales compensation, reports to Finance, and assist Finance in revenue projections
Maintain Sales information on confluence
Design systems which improve the flow of information between Finance and Sales with a decrease in effort and confusion across all parties
Work with Marketing to achieve a level of lead quality and quantity which supports every lead being worked
Partner with Marketing to assure the needs of the sales team are well represented and understood prior to the development of sales collateral and sales events. Assist where needed
Work with the Product team to facilitate Test and Learn and enhance communication between Sales and Product
Assist Product Marketing in the back and forth flow of information regarding new products, new product features, and new reporting
Partner with the Salesforce team to assure every seller input related to partner accounts is entered in Salesforce.com without a need for duplicate entry
Work with the Salesforce team to enhance that system’s usefulness to the Sales as well as improving ease of use
5+ years of professional experience in sales, sales management, and/or staff functions directly supporting a sales team
Confirmed analytic skills
Proficiency in PowerPoint, Word, and Excel
Extraordinarily high degree of reliability
Self-motivated with ability to prioritize and execute work with minimal direction or supervision

232

Sales Operations Manager, Mercedes Resume Examples & Samples

Develop and manage systems to control the vehicle sales process from the initial point of customer contact through to vehicle delivery
Monitoring stock to ensure orders can be met without excessive floor plan costs
Manage sales orders from sign up to delivery
Evaluate product demand, stock mix & availability according to customer demand, projected trends & wholesale availability
Effectively manage dealership stock to ensure that demonstrator vehicles are maintained & presented in a professional manner & are available for sale on demand

233

Sales Operations Manager Resume Examples & Samples

Develops and executes sales trainings on our CRM, Workflow and Billing processes
Reviews, Analyzes and Recommends changes needed in our sales strategy to higher management
Maintains and manages sales collateral (training documents, process documents, and client facing materials) for existing and new products
Troubleshoots issues as they arise in CRM, Workflow or Billing process
Helps to establish success metrics for sales goals as well as for advertisers
Assists the Agency Director and Director of Sales in the development and management sales processes
Minimum of 5 years of proven experience in strategically contributing to a digital operations, account management or sales facing department for an advertising agency or media company
Experience with Wide Orbit Traffic
Highly analytical and creative thinker comfortable working with ambiguity, genuinely passionate about data and analytics
Logical process-oriented person that enjoys getting things done
Problem solving - understanding and offering solutions
Comfortable presenting to and interacting to large groups and senior management
Ability to successfully collaborate with key agency partners
Travel to markets for in person training (10-15%)

234

Global Sales Operations Manager Resume Examples & Samples

Drive and execute Salesforce.com business initiatives
Drive and Lead Master Data management
Support global sales team with usage of sales tools and processes
Sales enablement - on boarding new hires on sales tools, new features, ongoing training for sales teams, drive adoption and increase sales productivity
Enforce and manage data governance processes
Supervise the expansion or modification of CRM(Salesforce.com) and other sales tools to serve new purposes or improve work flow
Create reports and dashboards to provide 360 degree view of the business i.e. pipeline management, product forecasts, Sales dashboards; fulfill miscellaneous reporting requests
Become Subject Matter Expert for the analysis of business requirements, business processes of CRM applications and ability to articulate the business needs to technical teams
Ability to manage senior stakeholders, but at the same time being hands-on and able to dive deep and analyze system data effectively – not afraid to “roll up sleeves” and dive into details
Additional knowledge in the following technologies - Dell Boomi, Birst, SAVO, Salesforce.com

235

Senior Sales Operations Manager Resume Examples & Samples

Proactively identify and prioritize opportunities for sales process improvement, working in partnership with Sales, Marketing, and CS
Assist sales management in overcoming process bottlenecks and inconsistencies
Monitor the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization
Implement enabling technologies for the field sales teams, and create standards for the effective use of Salesforce
Coordinate training delivery to sales, sales management, and sales support personnel
Provide input to senior leadership in the development and administration of sales incentive compensation programs
Partner with Finance & Sales management to establish & develop Business KPIs & reporting to drive business insights
Automate business processes--like quote-to-cash--and streamline reporting through leveraging operational best practice and tooling
Advise other cross-functional groups regarding the channel business, programs and Salesforce best-practices
Recommend and provide relevant information and analysis on customer segmentation, account assignments and territory coverage
5+ years of sales operations experience
Salesforce expertise is a must
Strong analytical skills and effective decision-making ability
Intermediate Excel abilities
Strong oral and written communication abilities with strong presentation skills
Ability to organize and prioritize, maintain attention to detail and work under critical time-frames
Able to support traditional software company end-of-quarter peak timelines
Direct experience with an account-based sales strategy and process
Proven ability in implementing successful cross-functional programs and business processes in high growth environment
Ability to understand and articulate complex business issues and define solutions
Strong business judgment and ability to balance needs across -- sales and program integrity
Takes initiative, accountability & responsibility for own work
Must be highly motivated, results-driven, energetic and capable of multi-tasking in a dynamic, rapidly growing organization

236

Sales Operations Manager Resume Examples & Samples

Manages sales & equipment forecast by leading the throughput validation process through multiple data bases
Captures and consolidates sales & equipment forecast and provides analytical support and manages the communication of forecast to Finance, Trade Assets, and Senior Management Teams on an ongoing basis to improve forecast accuracy
Work with Finance and Senior Management Teams to analyze profitability and set Channel and customer specific throughput targets. Work with Sales Leadership and Marketing to align those goals to specific customer actions, cascade objectives and timing to responsible teams, and track performance against plan
Responsible for analysis and direction of Sales campaigns to validate targeting. Convert long-term plans (ICP/REP) into actionable short to mid-term targets and milestones. Improve targeting methodology
Develop Sales campaign prioritization method based on data analysis
Develop method for analysis for Sales capacity versus open opportunities to recommend adjustments for allocation to business needs
Strong analytical skills with the ability to read and interpret data and develop recommendations based on business initiatives and strategy
Strong financial (forecast, profitability) experience preferred
Experience with database management, data models, and CRM systems from a business user or marketing capacity. Salesforce experience is highly preferred
Preferred understanding or experience with CRM Platforms such as: Salesforce.com, Adobe Campaign Manager, SAP Cloud For Customer, and SAP Hanna
Strong project management, organizational skills, and attention to detail
Must be able to communicate effectively and create, manage and maintain solid relationships with internal and external partners
Sales or marketing experience in a B2B environment
Proven success leading and interfacing with cross-functional internal and/or external support groups
Proven quantitative and budget management skills

237

Worldwide Sales Operations Manager Resume Examples & Samples

Help drive the development and implementation of continuous improvement practices
Support team members in the fundamentals of continuous improvement using appropriate process improvement tools and methodologies
Develop a culture of continuous improvement and lean thinking
Utilize data-driven, problem solving tools to improve processes and optimize performance
Develop, implement and measure quality standards
Develop and maintain the GSSC Scorecard & Health Monitor
Lead a team of specialists responsible for conducting continuous improvement events
Identify and leverage best practices throughout the organization
Strong analytical capability
Knowledge of business process development, change management concepts and implementation practices
Ability to lead the implementation and adoption of strategy and process improvement
Ability to travel as required (25%)
Demonstrated proficiency in software systems for sales tracking, training and reporting purposes (i.e. Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook and Microsoft Project. Central Reservation Systems and GDS connectivity knowledge – ideally, Holidex Plus. Working knowledge of the transient RFP process and RFP Express)
Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. Must possess strong relationship management skills, and well-developed negotiating and persuading abilities
Demonstrated knowledge of competitors’ sales strategies, positions and initiatives
Demonstrated understanding of basic training procedures and techniques, and ability to develop training tools and materials
Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. Strong relationship management skills, and well-developed negotiating and persuading abilities required
Demonstrated knowledge of agency operations, electronic distribution, and hotel operations, and demonstrated ability to develop effective sales plans using this knowledge
Demonstrated knowledge of electronic distribution – both GDS & Internet, hotel operations, central reservations, global sales operations, Request For Proposal (RFP) process, and CRO/GDS rate loading strongly preferred

238

Sales Operations Manager Resume Examples & Samples

Minimum 5 years’ experience with enterprise software sales operations
Thorough understanding of the enterprise sales cycle and how Sales Operations can contribute to the success of the organization
Well developed oral communication, liaison and representation skills
Well developed writing skills and the ability to proof read own material and that of others
Well developed excel skills for pricing analysis
Ability to provide quality output with close “attention to detail’ over multiple bids
Fluent in English (second language preferred)

239

Sales Operations Manager Resume Examples & Samples

Create and manage the roll out of sales performance analysis and reporting dashboards
Work with the National On Trade Sales Director to deliver targeted sales activities in line with channel & segment strategies such as templated wine lists and sales incentives for key producers
Optimize lead generation, pipeline management and performance tracking to increase new business activity
Assist in the development and roll out of sales tools and platforms to improve sales team efficiency and commercial effectiveness
Provide support during the collation of tender documents for group and regional on trade accounts, liaising with other departments and agency brands as required
Manage a team that provide a range of administrative support to the field sales teams to help in the achievement of channel objectives
Work with National On Trade Sales Director in the creation of cascade documents / training materials and performance review metrics
Manage a team effectively to deal with all sales manager queries and escalate as required to the NOSD and wider business where appropriate
Proven track record of delivering sales projects to a consistently high standard and on forecast
Proven ability to monitor and review forecasts
Experience of working as an Account Manager within the Wine industry, preferably WSET qualified
Ability to form professional working relationships with customers and within teams
Ability to understand, interpret and enforce business processes
Fluent in the use of MS Office and ideally with experience of using the ‘Navision’ system
Ability to influence and motivate a team in order to achieve directives set by the business

240

Division Sales & Operations Manager Resume Examples & Samples

Lead Regional Sales Managers and Midas Franchisees in the improvement of store operations and operational excellence leading to the growth of retail sales, increasing dealer profitability, growing the franchisee’s business while upholding Midas’ best practices, polices, and procedures
Focus on growing car count while employing proper strategies to enable Midas franchisees to say yes to every customer
Develop tactics to transform the Midas Business Model from a “basic service shop” to a full service tire destination and total car care retailer. Coaching, training, and developing our RSMs on how to become world class Tire Retailer in a service based environment
Oversees all things operational within the Division: Serves as point of contact across the Regions and Shared Service groups for issues and troubleshooting. Lead and direct all Divisional activities with the guidance of the Division Vice President. Works with the Franchise Development team on all aspects of growing our store count. Focus includes but not limited to: saving stores, upgrading and transferring underperforming dealers to stronger owners, and identifying new franchisees
Participates in local Franchise Development sales events
Supervise the schedules of Regional Sales Managers and participates in Cold Calling of competitive independent tire and auto repair dealers to discuss converting their business to Midas or potentially selling their business to existing Midas dealers
Works with Regional Sales Managers and Franchisees to orient them to The Midas Way, understanding the Midas System, working through start-up issues, and helping them become proficient with all things operational
Orchestrates and Coordinate Key Meetings, Leads, Guides, and Directs Field Teams:Creates the tactics to drive Same Store Sales growth, New Store growth, Save Store programs and to positively impact EBITDA
Franchise Integration:Leads and directs the day to day activities of the Regional Sales Managers and Field Operations Managers. Anticipates needs and coordinates activities across the Division they are assigned
10 + years Management experience with similar employer/ industry
6 + years of experience in customer care/ satisfaction in a retail environment
A clear understanding of income statements, balance sheet management, and cash flow
Ability implement and monitor a strong internal quality improvement program

241

Sales Operations Manager Resume Examples & Samples

Designing and monitoring reports as well as generating analyses by combining different sources of information such as Trust, EDW, BI Apps or finance data
Collaborating with the Market Development team to design, implement, monitor and execute Sales initiatives such as campaigns
Collaborating with Marketing to get the best possible impact on Market Development and branding initiatives
Supporting the Sales Enablement process by taking responsibilities in learning, communications townhalls preparation
Identifying, developing, and implementing opportunities to improve sales processes, products and/or services
Driving process improvement and change initiatives
Understanding and promoting "best practice" methodologies

242

Latin Sales Operations Manager Resume Examples & Samples

Excellent communication skills with an ability to communicate effectively complex analyses, deliver insights and to adapt to diverse audiences at multiple internal levels
Expert Excel and Power point user
At least 3 years experience working as part of a reporting team using modern BI platforms, such as Tableau, Qlikview, SAP BusinessObjects, IBM Cognos in both an analytical and development capacity
At least 5 years working with structured query language, preferably ORACLE SQL
Ability to maintain consistent standards of work quality and deliver under pressure

243

Sales Operations Manager, GTM Asia Resume Examples & Samples

Being a source of positive energy with a committed and enthusiastic “can-do” work ethic
High degree of personal motivation to thrive and proactively deliver results without the need for close supervision
Ability to influence all levels within the sales organization across APAC to support, coach and enforce where necessary the knowledge and disciplines required to achieve target
Ability to think critically, analyze complex data and translate the results into actionable deliverables, messages and reports
A pragmatic but detailed execution focus with the ability to operate under time pressures to deliver ‘right first time’ information and contributing as part of a closely-knit team
Ability to prioritize and manage multiple activities by providing innovative solutions to how the business can improve
Managing the operating rhythm of the Solution Sales group across APAC and ensure Sales Operations is recognized as the central point for other groups to communicate to the sub-regions and/or market development group
Key coordination role for all business and growth activities ensuring that these are properly driven across the region
Initiate business analysis and provide insight to drive business efficiency improvement which includes people performance, resource allocation and Deep Dives
Contribute to defining and focus on implementing & adopting sales tools, key metrics and process
Participate in resource planning discussions and drive Sales Effectiveness and Enablement
Engage in knowledge management and share best practice
Ensure our front-line and client-facing staff have the right tools to perform and design or trigger relevant training when necessary
Participate or co-ordinate in delivering training on new reports, along with Tools and Reporting team
Ensure good discipline in business practices (e.g. compiling best practice and rules of engagement)
Arrange key business meetings, Deep Dives, forecast activities in sync with regional calendar
Point of contact for key back-office teams (e.g. Customer Admin) on order process and billing related activities
Participate in UAT of new tool releases and validate for Asia
Complete and/or lead ad-hoc projects
Established analytical skills that lead to application of sound financial/commercial acumen
Strong presentation and articulation skills which includes effective written and verbal communication
Experience in operating within a matrix structure that includes influencing senior leaders and managing expectations
5 years+ track record in an operations role
Bachelor degree qualified or above

244

Sales Operations Manager Resume Examples & Samples

Leads a team of six Sales Operations Coordinators who work across multiple customer channels, with cross-functional BP teams and external customers in direct support of executing the Fuels NA Sales strategy: deliver sustainable, profitable demand through strategic customers across all channels, and executing the brand strategy
Manage meeting agenda and actions for Fuels Sales Leadership Team
Minimum 6 years experience in Sales, Marketing, Supply, Finance, or other operational roles
Proven track record for successfully managing material projects
Ability to influence , negotiate, and navigate through complex organization
Previous team lead experience a plus
Up to 15% travel

245

Sales Operations Manager Resume Examples & Samples

Develop globally consistent sales processes and templates
Analyze pipeline and forecasts and identifying potential gaps to quarterly plan
Support sales leaders with analytics for dynamic decision making
Proactively identify opportunities for sales process and sales productivity improvement and makes recommendation on how to address
Coordinate the launch of new sales tools or processes ensuring proper training and enablement at all ADLS sales teams
Provide subject matter expertize and input in to BU or corporate programs and initiatives, such as SFDC re-design or dashboard development
Assist in the annual and quarterly sales territory and quota analysis and planning

246

Inside Sales & Operations Manager Resume Examples & Samples

Responsible for branch operations performance, with emphasis on customer service, operating expenses and working capital
Responsible for branch warehouse and inventory management
Provide overall leadership to drive flawless execution, culture, and company values
Attract, hire, develop and train all assigned branch positions
3 to 5+ years of Operations and Customer Service Management experience is required
Experience managing and leading inside sales and customer service teams is required
Strong leadership skills are necessary with ability to motivate team members is required
Must be willing to travel throughout the state of Alabama (Mobile and Decatur primarily)
Required to have experience managing multimillion dollar operations
Must have excellent communication skills and interest in dealing with customers
Industrial Distribution experience is a highly desired
Warehousing and Inventory Management experience desired
P&L management experience is desired
Sales experience is desired

247

Sales Operations Manager Resume Examples & Samples

Bachelor degree in Agriculture studies or Business Management studies, or equivalent experience
5-8 years of experience in professional sales and/or management roles
Computer skills: Microsoft Office Word, PowerPoint, Excel and Outlook
10 or more years of experience in professional sales and/or management roles

248

Sales Operations Manager Resume Examples & Samples

Provide operational support to sales management; plan and coordinate projects to improve the operational efficiency and effectiveness of the sales force
Participate in the ongoing review of our prospect and customer engagement model related to making solution offers to improve the customer experience, sales efficiency and sales quality
Partner with Sales Channel Leaders, Sales Managers and Branch Team Members to drive end to end sales process improvement including customer prospecting, lead generation, cross selling, analysis of data, defining key measurable process and metrics
Provide robust analytics and insights of our overall commercial effectiveness by using mathematical, statistical, and computational tools
Develop and execute strategies to accelerate customer growth, retention, quality and profitability. Optimize market penetration using data analytics
Provide input to the development of customer analytics and reporting packages to provide insights on how to accelerate growth
Participate in the goal setting, incentive plan design evaluation, coaching and performance management processes and reward and recognition practices to ensure growth, retention and quality goals are achieved
Periodically assess branch channel activities to develop resource optimization strategies. Work cross-functionally to affect changes to improve results
Maintains information of sales activities that support sales performance metrics and sales process improvement
Bachelor’s degree in Finance, IT, Business or related field, or equivalent work experience
5-7 years of progressive leadership experience, preferably with a combination of project management, sales, marketing and business operations
3+ years of experience with sales processes, operations, data analytics, or quantitative marketing
Project management and change management experience
Expertise and experience with enterprise initiatives with the ability to successfully influence at all levels of the organization

249

Sales Operations Manager Resume Examples & Samples

Manage a successful sales analytics team responsible for providing critical insight into sales performance and trends to the sales organization and other key stakeholders
Will effectively collaborate with stakeholders across departments to design, develop and modify processes to deliver sales results and business improvements
Coordinate with sales leadership and other stakeholders to implement sales reporting initiatives
Facilitate an organization of continuous improvement by partnering with sales leaders to inspect sales process quality and prioritize opportunities for improvement
Implement new technologies to improve sales team productivity. Work closely with sales leadership to optimize the effectiveness of the company’s technology investments
Direct and support the consistent implementation of company and sales initiatives
Build peer support and strong internal-company relationships with other key management personnel

250

Sales Operations Manager Resume Examples & Samples

Developing high quality sales and field activity reporting, and analysis to monitor performance, provide analytical insight and support decision making
Supports the forecasting, budgeting and long range planning processes within the supported channels and functions working with various functional groups within both organizations
Prepares and communicates monthly reporting and tracking for the supported selling organizations (e.g., Pipeline Progression, Summary Call Reporting, etc.)
Supports the development of the annual operating plan and periodic forecasts working with the Sales and Finance groups. Provides proactive variance analysis on forecast/budget to actual results. Identifies, recommends and implements corrective action plans as required
Provides financial support for the long-range planning process in the supported channels and functions including development and modeling of strategic initiatives and preparation of presentation materials
Provides functional connection to the Marketing and Customer Care organizations
Supports continuous improvement efforts in Sales processes and tools incorporating best practices
Supports the incentive compensation process including incentive plan target setting
Exceptional verbal, interpersonal and written communication skills and ability to communicate complex business issues in a clear and concise manner
Strong project management skills and ability to effectively manage and prioritize multiple work assignments simultaneously
Advanced proficiency in Microsoft Office applications with strong Excel skills in data compilation and aggregation (e.g., pivot tables, v-lookup)
Bachelor’s Degree in Marketing, Organizational Management, or Finance; MBA is a plus
Minimum two (2) years’ experience in Marketing or Sales roles, preferably in a large corporate environment; three (3) years’ experience preferred

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