Director, Sales Operations Resume Samples

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A Nikolaus

Asa

Nikolaus

951 Sylvester Union

Phoenix

+1 (555) 215 4025

951 Sylvester Union

Phoenix

Phone

p +1 (555) 215 4025

Experience Experience

Dallas, TX

Director Sales Operations

Dallas, TX

Bogan-Trantow

Dallas, TX

Director Sales Operations

Engage with members of the Senior Management team and local management teams to provide information, analysis and recommendations on various business projects
Manage a team of Sales Operations professional supporting Pricing Management, Deal Desk and order management processes
Works closely with Accounting, Finance, and Human Resources to establish rules, policies, and procedures associated with sales compensation
Manage the business information warehouse tool (MicroStrategies) which supports management reporting and analysis of sales and orders
Identify core process areas for improvement , create metrics, goals, compensation plans and resource plans to achieve objectives
Assisting sales management team in all aspects of supporting the customer
Develop and execute short-term and long-term sales objectives while anticipating, identifying, and forming solutions to problems that may arise

Chicago, IL

Director, Sales Operations

Chicago, IL

Dach-Quitzon

Chicago, IL

Director, Sales Operations

Manage reporting platform for field management, working with the Sales Force Automation manager to drive change
Design, communicate and manage compensation programs and performance management for field management
Directs training and education to Managers on metrics and tools to improve financial performance
Identify opportunities to improve new hire success ramp. Create and operate effective onboarding programs to support new hire development and retention
Work closely with Marketing to execute the lead management function responsible for building sales pipeline
Develop and manage key performance metrics to measure all aspects of the selling process
Analyzes and monitors performance to assist leadership team in developing plans that will lead to achievement of goals

present

New York, NY

Senior Director, Sales Operations

New York, NY

Brown, Ortiz and Toy

present

New York, NY

Senior Director, Sales Operations

present

In an effort to improve sales efficiency, directs the preparation of systems plans, policies, and procedures, including design of source documents, technical direction of operations, back-up methods, and management reports
Directs the continuing review of all current systems and formulation of future systems so as to efficiently accomplish business purposes within budget
Responsible for assisting with launch and coordinating channel development initiatives
Directs the development and ongoing maintenance of standardized operational guidelines and process controls, and supports adherence to those guidelines through conflict resolution and escalation management across corporate and field organizations
Seeks out new approaches to improving sales effectiveness and efficiency, including the use of technology, tools, process and talent management
Identifies and develops tools to effectively communicate strategic priorities, corporate initiatives and national guidelines to the field sales organization
Formulates execution approaches and oversees the implementation of initiatives with minimal disruption to BAU field operations

Education Education

Bachelor’s Degree in Business

The University of Kansas

Bachelor’s Degree in Business

Skills Skills

Ability to forecast and set both business and professional goals; ability to train team of sales professionals in the forecasting process
Ability to develop a team of sales professionals; ability to direct activities of others, including coaching, training, guiding, developing, and managing
Good attention to detail skills; ability to problem solve, multi-task and meet deadlines
Ability to build strong individual and team relationships
Strong interpersonal skills and demonstrated ability to work effectively with senior sales executives
Results orientated with strong decision making skills and the ability to meet aggressive deadlines
Well organized, detail oriented with excellent follow-up
Excellent writer with strong overall communication skills
Excellent communication skills with ability to make key financial numbers and operational challenges understood and accepted by the management team
Well organized, detail oriented with excellent follow-up skills

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Director, Sales Operations Resume Examples & Samples

Launch
Oversee allocations of all saleable and collateral launch items including shipping management based on the advertising calendar through working closely with customer service
Maintain Must Have List for tiered sku strategy
Provide support for the OE’s regarding shipping issues, out of stocks and QA issues
Responsible for OE communication and support on all information pertaining to new product launches including shipping, support elements, delays, prepack issues, etc to keep the field informed
Prepare bi-monthly OE call agenda, lead bi-monthly call and prepare/distribute call recaps
Responsible to communicate all Price increases to the field, Retailers and Customer Service
Work with OE’s on WOS and working down on inventory at POS
Work in tandem with Demand Planning to develop forecasts for new launches
Ensure Demand Planning has information regarding NA marketing programs that could affect forecasts (ie derm concerns, GWP components, products featured on LNLT’s)
Monthly conference calls with Executive Director of Inventory Replenishment, DC and Customer Service regarding order flow – specifically as it relates to New Launch
Assist Executive Director of Inventory Replenishment with monthly shipping estimated process
Provide launch dollar updates to assist with launch vs. basic analysis (service level projections)
Attend/participate in weekly FSVP call and provide feedback on launch/collateral/samples (as needed)
Retailer communication on launch detail and negotiation on allocations
Attend seasonal demand planning meetings with key Retailers (ie: Macys, Nordstrom)
Sales Analysis of New products, set programs and other ad hoc reports
Collateral
Oversee all launch and daily business collateral allocations
Oversee all sample/tester allocations
Roll monthly forecasts for samples that support launch and warchest
Monitor warchest samples and make call-outs to NA Marketing if samples are unallocated and in inventory
Review monthly excess reports to evaluate if any of the items on the list can be used/will be used. (ie: samples/promo items)
Oversee sku lists, bonus gratis and troubleshoot Gratis issues
Oversee Tester Maintenance budget which includes tester units, everyday print material, standard display items and hygienic supplies
Oversee Uniform budgets, inventory, allocations
Oversee lightbox budget
Conduct Monthly meeting with Store Design to identify upcoming remodels/new store openings
Work with Store Design on counter layout and define needs
NAO Tester orders – review and approve with Sales Operations Assistant Manager
Leading Clinique: New Hire Orientation
Plan and execute Leading Clinique seasonal meeting for all new Account Executives and Education Executives in partnership with Education counterpart
Position requires 8+ years related experience
Demonstrates ownership of programs; embracing both big picture and follow through on details
Excellent written and oral communication skills, budget management and negotiation skills are imperative
Ability to work with all levels of Management

Director Sales Operations Resume Examples & Samples

Project management and change acceptance by working closely with diverse user groups including Executive Management, Sales and Branch Management, Marketing, Finance, and Legal to deliver timely, accurate, and actionable business operations to increase sales productivity and realize efficiencies
Provide sales management and teams with the tools required to track, plan, forecast and measure their business and performance. Evaluate and optimize the respective tools related to CRM, sales efficiency and other automation
Define and execute sales strategies and requirements for analytical and reporting needs including but not limited to revenue, forecast modeling, compensation, and productivity
Work with individual sellers and local sales management across the entire organization to manage sales system adoption and best practices for CRM, proposals, contracts and planning
Develop and execute short-term and long-term sales objectives while anticipating, identifying, and forming solutions to problems that may arise
Implement and ensure business analytics are accurately represented across multiple sales channels and offices. Build validations for data and process to manage and monitor usage to accurately represent sales
Provide business support on systems and processes
5-7 years minimum related experience—preferably in sales or media operations, project management, system development or similar field
Program management experience with demonstrated ability to handle multiple projects
Strong quantitative, analytical, and problem solving skills
Familiar with Six Sigma Methodology
Familiar with Salesforce.com or competitive CRM tools

Director Sales Operations Resume Examples & Samples

7 years of progressively increasing responsibility as it relates to communication programs and project management experience for a sales organization. Field sales experience
Good attention to detail skills; ability to problem solve, multi-task and meet deadlines
Ability to initiate, direct and coordinate team efforts necessary

Director, Sales Operations Resume Examples & Samples

Work with Sales and Finance teams to develop and administer the company's sales forecast, revenue plan, and cost analysis
Own the accountability of structure, information dissemination and general operations for the sales organization as it supports and enables inside and outside sales teams
Document overall sales process & workflow and any interaction required with other business units. Map, document, and continually improve processes to facilitate sales performance, predictability and efficient team operations
Oversee sales data quality/integrity
Build and run a variety sales reports to support the field organization
Act as company liaison with various sales operations vendors
Support the Sales team members to ensure that open cases and administrative requests are resolved promptly
Support the Sales teams in meeting company sales objectives - bookings, revenue, products and distribution partners
Work closely with Marketing to execute the lead management function responsible for building sales pipeline
Develop and manage key performance metrics to measure all aspects of the selling process
Support Accounting and Finance and ensure processes are in place from initial customer contact, through sales, implementation, and billing
Proven track record in Sales Operations in technology companies
Excellent understanding of standard business practices related to Sales Operations processes and systems training, reporting, forecasting, and sales quotas
Ability to manage projects with multiple tracks with high-energy
Results orientated with strong decision making skills and the ability to meet aggressive deadlines
Ability to understand the impact of operational initiatives from a sales perspective
Process oriented, but flexible around business needs
Must be proficient at analyzing data to make strategic recommendations based on data and trends
3-5 years' experience managing a Salesforce.com system
Some business analysis experience (including implementation, tracking, problem resolution and reporting) preferred
Excellent Project Management Skills

Director Sales Operations Resume Examples & Samples

Minimum 5 years working in an Enterprise Technology sales organization, Finance organization or equivalent experience
Strong internal and external customer relationship-building, negotiation skills and analytical skills
Excellent written and verbal communication / presentation skills

Director Sales Operations Resume Examples & Samples

Develops and leads planning, design, implementation, communication and delivery of the company’s demand/supply management and/or business process initiatives across a large business group or region(s)
Actively partners with and influences internal and external stakeholders and/or suppliers at the VP and SVP level on a regular basis; manages complex 3rd party relationships
Drives multi-year strategies and initiatives at the regional/global/business group level by exercising some governance oversight in one or more areas (e.g., key policy decisions, resolution of high impact issues, site selection, new product introduction)
Has significant financial responsibility (e.g., budget of $5 million+ USD)
Leads a team of Managers and Senior Individual Contributors for a business function and/or region by setting overall program initiatives, allocating financial and human capital for programs and projects, and ensuring timely and effective delivery of Supply Chain programs
Responsible for performance management, talent management and succession planning, ensuring that the appropriate tools and processes are in place to support the team
May be responsible for significant dotted-line employee reporting relationships
Applies broad and deep subject matter expertise to solve a variety of highly complex business issues
Typically 12+ years of experience in a supply chain or related function
Experienced in managing large teams and/or organizations
Significant Supply Chain and Operations background preferred, with experience in multiple disciplines (e.g., manufacturing, planning, logistics, etc.)
Superior understanding of supply chain and procurement processes and strategy
Advanced understanding of market place and industry business operations and standards
Advanced ability to build forward-thinking partnerships with suppliers
Advanced leadership skills, particularly in complex, international, and cross functional teams
Advanced program management and prioritization skills
Advanced communication skills, catered to a wide variety of audiences; mastery in English and local language
Excellent business acumen and understanding of risk mitigation approaches and contract language usage
Advanced financial skills
Excellent understanding of HP’s policies and processes
Ability to manage complex processes concurrently
Advanced consulting, influencing and negotiation skills; ability to ensure strategic alignment with multiple parties

Director, Sales Operations Resume Examples & Samples

Development of objectives for the field organization in support of VW sales objectives and business plans
Evaluate current business practices and processes to maximize sales potential
Manage internal effectiveness and ensure optimum communication and efficiency between Regions and Corporate
Align activities between sales planning, production planning, and retail programs, to
15 years of relevant experience
10 years of leadership experience
Communication skills – interpersonal, presentation and written
Leadership of Field Teams (SOM’s)
15 + years of experience in the Automotive industry. Significant experience leading and directing a regional field team. Experience with dealership operations and strong knowledge in vehicle sales and finance
Previous Regional and Dealer contact experience
Experience designing and implementing Sales/Marketing campaigns
Experience in Network development
Experience in achieving sales targets through program management and influencing skills
Ability to lead in a high pressure environment
Proven improved sales force satisfaction among Dealerships

Director, Sales Operations Resume Examples & Samples

Dealer Relations function; ensuring successful development and execution of strategies to improve and strengthen relationships between VW Brand and our Dealer Network
Network Operations; oversee the development of effective dealer development strategies to ensure growth, profitability, CSI/SSI objectives and strong business partnerships with dealers
Customer Experience; oversee the development and implementation of the strategic vision and direction for the Volkswagen Brand Customer Experience to effectively improve customer loyalty and service retention. CRM; direct the strategies and tactics that will help to drive industry leading owner loyalty
Volkswagen Academy; oversee strategic direction of the Academy training programs to ensure the implementation of Certification, product and customer experience training programs
In partnership with Volkswagen Executive Leadership, develop wholesale and retail sales strategy for the field organization in support of VW objectives and business plans
Link the strategy for Dealer and Network Development with Dealer Relations, Customer Experience and CRM to ensure that Volkswagen is seen as the Partner of Choice for Dealer Principals and automotive groups, and positioned for commercial success with our customers
Oversee the Volkswagen Academy to ensure that our dealers are equipped with world class sales and after sales training through certification, curriculum design, and program delivery
Evaluate current business practices and processes across all channels of sales operations to maximize sales potential
Collaborate with departments such as Distribution & Pricing and Incentives to establish strategy and plans related to overall sales growth
Collaborate and influence with the production planning department to ensure the team is effective in negotiating the production of the right car, at the right place, at the right time and then orders are subsequently fulfilled
Collaborate and influence with the VW Regional Leadership to ensure that corporate objectives are matched to regional deliverables across Network, CRM, Customer Experience, and Dealer relations in order to best position Volkswagen for sales success
Responsible for overseeing all aspects of Network Development to include
15 years of relevant experience with 10 years of leadership experience
15 + years of experience in the Automotive industry. Significant experience leading and directing all facets of sales operations functions including Network, Dealer Relations, Customer Experience, and CRM
Experience with dealership operations and strong knowledge in vehicle sales and finance
Proven improved sales force satisfaction among Dealerships (desired)

Director, Sales Operations Resume Examples & Samples

Ensure the adoption and progressive phased rollout of the Visa Client Playbook platform on Salesforce.com across AP and CEMEA regions to improve sales effectiveness and productivity
Determine and manage the CRM platform learning agenda for rapid sales enablement
Secure any additional funding commitment needed for system integration, application development, and tools such as contract management and sales compensation management
Provide comprehensive engagement with sales leadership in developing the CRM tool to help manage the business, improve sales discipline, institutionalize the use of sales methodology and executing the business plan
Strong academic credentials, preferably with an advanced degree
7+ years of progressively responsible business experience with specific experience in sales, and sales operations
Practical knowledge about CRM tools (e.g. SalesForce) and sales methodologies (e.g. Miller Heiman)

Director, Sales Operations Resume Examples & Samples

Share weekly and monthly reports highlighting risks and opportunities for Americas business
Provide clear, insightful, and actionable management updates and recommendations
Bachelor’s degree from top university. Business, Accounting, Operations, or related field preferred; MBA a plus
Excellent problem-solving skills; quick to insight and solutions; root-cause analysis
Experience in consumer goods, retail, and/or manufacturing setting preferred
A self-starter who likes to take initiative and ownership of responsibilities from start to finish
A team player, with a very strong work ethic and high energy level; a brand ambassador
Naturally independent and capable of building a high performing team
Experienced or interested in sales and operations – making things happen vs “more analysis”

Director, Sales Operations AP Resume Examples & Samples

Ensure the adoption and progressive phased rollout of the Visa Client Playbook platform on Salesforce.com across AP region to improve sales effectiveness and productivity
Integrate Visa’s sales methodology for account reviews, and deal reviews to support the sales objectives for the region
Coordinate all implementation activities through a broad governance structure, and gaining executive alignment at all levels to develop needed support
Drive tangible metrics, data integrity monitoring tools, incentive programs and reporting to accelerate adoption and usage
Identify and assess relevant platform improvements such as single-sign-on, mobile adaption, and Chatter for phased introduction
Cross-functional integration/ systems alignment with relevant functional units in the company
Development and generation of reporting to tracking all key operating metrics for successful implementation
Piloting and testing roll-out of phases of the tool across regions on a staggered basis by relevant customer segment based on a needs assessment
Extensive experience in the banking/financial services sector preferably with strong knowledge of card payments industry, its products, services and technologies
Experience in leading, directing, and facilitating the business planning processes. Ability to analyze trends, sales results, sales pipelines, and forecast accuracy
Background in salesforce.com platform
Excellent interpersonal skills, strong verbal and written communications skills - capable of developing well-structured communications and presentations to large audiences
Strong educational background and practical experience in customer segmentation analysis desirable
Experience across multiple countries and cultures, ideally within a complex, matrix management organization

Senior Director, Sales Operations Resume Examples & Samples

In an effort to improve sales efficiency, directs the preparation of systems plans, policies, and procedures, including design of source documents, technical direction of operations, back-up methods, and management reports
Directs the continuing review of all current systems and formulation of future systems so as to efficiently accomplish business purposes within budget
Responsible for assisting with launch and coordinating channel development initiatives
Directs the development and ongoing maintenance of standardized operational guidelines and process controls, and supports adherence to those guidelines through conflict resolution and escalation management across corporate and field organizations
Seeks out new approaches to improving sales effectiveness and efficiency, including the use of technology, tools, process and talent management
Identifies and develops tools to effectively communicate strategic priorities, corporate initiatives and national guidelines to the field sales organization
Formulates execution approaches and oversees the implementation of initiatives with minimal disruption to BAU field operations
Works cross-functionally to gain commitment to new initiatives, including the development of a plug and play approach to launching new products. Ensures communication plans are developed and executed for all new product launches
Directs project management and consulting including coordinating activities across regional field organizations and facilitating alignment to a common approach as necessary
Assists with the development of channel communications for all audiences (corporate and field)
Partners with Product Sales Team leaders and Marketing management to identify key reports, functionality, and system tasks to support the sales process and improve tracking, usage, and trend identification

Director, Sales Operations By Kilian Resume Examples & Samples

Lead and drive the drive within the wholesale channel
Responsible for $6M wholesale business with a highly selective distribution
Create and achieve targeted annual sales plans
Responsible for organizing updates with Founder to discuss current state of business. As well as the National Sales Director to review all store accounts
Manage P&L and partner with accounting firm on monthly P&L’s for both By Kilian INC and Retail
Direct liaison between Saks, Bergdorf Goodman & Holt Renfrew corporate offices
Negotiate all seasonal marketing vehicles, events, and outposts with Retailers
Develop, implement and execute business plans and marketing initiatives for the brand
Responsible for executing all account specific strategies
Analyze business at store and category level to maximize sales opportunity
Annual forecasting on basic replenishment and new launches with the Paris office
Prepare selling material (i.e. visual merchandising for counters, written literature, etc.) for markets
Schedule and attend all market appointments. Present new collections to buyers
Oversee day to day business and store planning of the NYC Kilian boutique
Communicate launch dates and new launches to Regional Sales Directors
Work closely with PR firm on the promotion of all categories of business (Perfume, Jewelry and Home)
8+ years of relevant experience
Leadership and Management experience with a proven record of driving sales
Superior customer service-oriented abilities
Extensive retail experience in high-transaction sophisticated retail environment
Positive attitude and open minded
Microsoft skills (Word, Excel, Power Point)

Director Sales Operations Resume Examples & Samples

Sales Administration duties include administrating the Licensed sales team, managing commission programs, developing/communicating sales programs, definition and management of customer discount programs, developing / maintaining sales-related policies / procedures, etc.. Such responsibilities apply across the multiple locations of SLD
Manage the business information warehouse tool (MicroStrategies) which supports management reporting and analysis of sales and orders
Provide direction to the Collateral Department which encompasses catalog production and post production updates, photo studio, digital image creation and apparel sample production. These areas provide services to SLD Licensed and adidas Team sales groups as well as internal personnel (apparel, headwear and M&N operations)
Ability to communicate to all levels of personnel
Ability to work as a team member
Skills in Word, Excel, Powerpoint, etc…
Knowledge of internal systems and processes (SAMMS, Digital Asset Management, etc…)
Ability to multi-task, plan and organize
Ability to understand financial information and implications
Ability to organize and present work products in a meaningful and succinct manner
Bachelor’s Degree in Finance or related field. Master Degree preferred
10+ years of management experience in the textile/licensed apparel business
5+ years of experience in working with the “local” business systems

Senior Director, Sales Operations Resume Examples & Samples

Lead operations team and serve as a trusted advisor for GTM and sales leadership
Pricing approvals that ensure corporate margin requirements are adhered to
P&L management through partnership with FP&A and GTM leadership to ensure financial commitments are fulfilled
The sales forecasting process across platforms and field
Serve as a chief-of staff to RVPs and VPs of sales to ensure sales organizations run smoothly
Help to maintain sales results by rep, by platform, account and team and provide YOY analysis as well as other KPIs
Lead weekly forecast consolidation; providing forecast analysis to guide forecasting decisions. Compare historical forecast data to develop trends, identify root cause and create actions that improve any performance weaknesses
Help to facilitate and resolve day-to-day sales operations challenges with internal teams albeit compensation issues, HR issues, deal related
Work with internal business operations team to ensure SFDC alignment with GTM sales needs
Perform ad-hoc sales analysis
Minimum of 9+ years of professional experience in finance, sales operations or sales compensation, ideally working for a global organization dealing with large complex system designs, implementations and integrations
History of leading teams and track record of direct and implied leadership
High level of analytical ability and accuracy, strong Excel skills, with particular focus on modeling and the use of advanced spreadsheet features
Proven track record in forecast accuracy and P&L management skills
Strategic thinker that can work in an evolving ecosystem of internal and external teams to implement change quickly and effectively
Ability to work independently and complete tasks with minimal supervision
Flexibility a must
Skilled use of Salesforce.com

Regional Director, Sales Operations, NA Resume Examples & Samples

Sales and Marketing Processes
Works collaboratively with the sales and marketing teams and fosters a culture of continuous process improvement
Drive the successful implementation and adoption of the sales and marketing automation platforms (salesforce.com)
Ensures reports and other internal intelligence and insight is provided to the sales and marketing organisation. Analyzing pipeline and lead data, delivers periodic reporting to the sales and marketing teams providing key business insights: typical reporting relates to Demand Generation, Pipeline Forecast and Trends, Conversion Rates, Target Account, Market Segmentation, Win/Loss, Age
Report on key KPIs related to the lead and the opportunity waterfall in order to implement a consistent closed-loop between marketing and sales
Define contact and account quality standards in the database, defining processes and data acquisition strategies
Monitor the quality of marketing and sales information and define data improvement programs
Five plus years’ experience in the design, implementation, and maintenance of CRM and MAP systems, major advantage for salesforce.com and Marketo experience
Ability to manage multiple projects and work to tight deadlines
Proven success working in a fast-paced, high-growth environment
Keen business sense, with the ability to find creative business-oriented solutions to problems

Director, Sales Operations Resume Examples & Samples

Manages and implements the sales forecasting, planning and buyer driven sales and marketing processes, establishing high levels of quality, accuracy, and process consistency for the sales and marketing organization
Provides feedback and recommendations to the International Marketing Centre of Excellence which drives the global process and systems strategy
Process and Systems
Reporting and Analytics
Ensures reports and other internal intelligence and insight is provided to the sales and marketing organisation. Analyzing pipeline and lead data, delivers periodic reporting to the sales and marketing teams providing key business insights: typical reporting relates to Demand Generation, Pipeline Forecast and Trends, Conversion Rates, Target Account, Market Segmentation, Win/Loss, Ageing
Lead and Pipeline Management
Through reporting and analytics, validates the quality of the lead and pipeline data, and provides guidance to improve the overall data quality
5 + years’ experience in the design, implementation, and maintenance of CRM and MAP systems, major advantage for salesforce.com and Marketo experience
Knowledge of B2B sales and marketing processes
Ability to understand the impact of operational initiatives from a sales or marketing person’s perspective
Ability to prepare reports and use of appropriate mode of communication. Must be proficient at analyzing data, building reporting, and making strategic recommendations based on data and trends

Director, Sales Operations Resume Examples & Samples

Responsible for management of the following Sales Operations areas: Contract Management & Administration, Proposals, & Sales Engineering
Manage the activities and performance of a team of sales operations professionals to meet and exceed goals; set expectations and provide guidance and direction, as needed
Facilitate employee team meetings to build cohesiveness and improve team results
Apply industry best practices and process to enhance productivity, quality, and performance
Lead the team through design, development, and deployment of enhanced business processes
Help set appropriate project schedules and workloads, and manage ongoing changes
Maintain knowledge of global corporate travel business
Drive projects focused upon key business processes that influence customer satisfaction, waste elimination, growth, cost effectiveness, and product/system quality
Coordinate efforts with finance to justify R.O.I. on all projects and initiatives
Sit with sales leadership to enable sales strategy and process
Act as change agent to instill a quality culture throughout organization and drive measurable business process improvement

Associate Director Sales Operations Resume Examples & Samples

*This is a Manager AIP and will sit in HQ
Proactively monitor business performance and execution (including field force key indicators); recommend solutions and course correction tactics as needed; develop reporting mechanisms and key indicators to clearly communicate Field Force performance
Work with Product Lifecycle Services (PSL) to optimize and simplify reports
Oversee KPI reporting to ensure consistency, increased productivity and identification of issues/opportunities
Liaise with CV Field Leadership to design, implement and track field-driven innovation programs
Decides on optimum work approach, maximizes use of available technology and other resources
Ability to work effectively as an individual contributor and in a team structure and maintain strong cross functional ties across the organization
Demonstrates strong competencies in project management and problem solving to support opportunities for growth drivers
Demonstrates ability to self-start and initiate
Demonstrates a clear understanding of policies & procedures of operations; complies with and applies policies & procedures appropriately
Takes a problem solving approach when faced with challenging or difficult situations
Demonstrates willingness to shift in responsibilities due to the nature of the changing environment
Manages difficult and emotional situations effectively
Maintains appropriate confidentiality
Provides leadership on projects and/or programs

Director, Sales Operations Hotel Solutions Resume Examples & Samples

Works with Insights & Analytics to identify sales target opportunity
Perform proactive territory analysis to identify issues and provide solid recommendations for improvements, having a direct impact on sales performance
Creates equitable assignment of sales force quotas and ensures quotas are optimally allocated across all sales channels and resources
Coordinates sales forecasting, planning, and budgeting processes
Proactively monitors sales forecasts and strives to maintain high levels of quality, accuracy, and process consistency in the sales organizations planning efforts
Monitors pipeline coverage against sales targets, highlighting risks and gaps
Collaborates cross-functionally with Accounting, Finance, and Human Resources regarding sales incentives and commission payouts
Collaborates with Regional Directors to create SPIFFs in support of new launches, programs, and priorities for growth
Manages and administers all contracts, including but not limited to: discounts, refunds, cancellation policies, terms & conditions, etc
Works with accounting, finance, etc. to ensure corporate sales compliance
Flexible and open to change and new information; adapts behavior and work methods accordingly
Works well in a matrix environment
Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively
Identifies and analyzes problems; distinguishes between relevant and irrelevant information

Associate Director, Sales Operations Resume Examples & Samples

Leadership and oversight of our sample management and car programs
Ongoing management and continued evolution of our CRM (Veeva)
Contribute to the change management, communications, and training of key tools
Work with Sales Analytics, IT, HR, Legal and Finance on cross functional solutions
Assisting in the administration and support field based technology tools
Support of sales force crediting, alignment and reporting
Bachelor’s degree required. Master’s degree preferred
Minimum of 8+ years in a Sales Operations role with at least 3 years of leadership experience
Experience hiring, developing and leading a team
Ability to understand business requirements, propose solutions, and execute
Strong attention to detail and focus on data accuracy
Ability to prioritize and manage concurrent and, occasionally, competing initiatives
Knowledge of sales operations activities/technology
Focus on process improvement and the development of sustainable / predictable solutions
Ability to communicate requirements to vendors and manage their performance
Working knowledge of pharmaceutical sales data sources such as IMS Health, Symphony Health and MMIT
Strong knowledge of SQL and Microsoft Office applications including Excel and PowerPoint

Director, Sales Operations Resume Examples & Samples

Bachelor’s degree in business, management, finance, accounting, economics, computer science, math, or life sciences
Experience with incentive compensation, sales reporting, POA, and internal Amgen systems such as Radar, Monaco and Compass
Deep knowledge of pharmaceutical data including IMS DDD, Xponent data, and V&A claims data
Strong technical aptitude, analytical thinking and communication skills
Field Sales and Management experience
Superb leadership and cross functional collaboration
Organizational change management skills

Director, Sales Operations Resume Examples & Samples

Monitor and improve sales results through field management
Analyze variances to Sources of Sales and operational KPIs, and identify opportunities for improvement
Facilitate weekly and biweekly business reviews
Follow-up with Field Management at all levels, and ensure field management follow-up is timely and supportive
Measure impact of sales service failures, and hold Avon business partners accountable to performance standards
Define roles, responsibilities, and measures of success for field-based staff at all levels
Identify and manage field management best practices
Work with field management to drive best practices throughout sales force
Facilitate design and implementation of training
Implement new tools and techniques to enable sales force effectiveness
Design, communicate and manage compensation programs and performance management for field management
Provide analytical support to senior sales management and finance management to evaluate sales compensation programs and processes
Help lead the Sales Planning process, including setting quarterly Field targets
Implement rigorous performance management processes
Support execution of key business strategies to the sales force
Manage operational processes for field management
Manage administrative support group (supervisor plus small team)
Manage reporting platform for field management, working with the Sales Force Automation manager to drive change
Minimum 5 years of Senior Management experience in Sales Operations
Exceptional business and commercial acumen, with analytical skills
Experience modelling potential compensation structures
Highly driven, self-starter with the ability to independently identify problems and execute solutions
Strong negotiation and communication skills, balanced with the right amount of assertiveness
Effective project management, planning and organization skills
Highly developed influencing skills

Director, Sales Operations , Latam Resume Examples & Samples

University degree in Business Administration and/or Engineering
10+ years of sales, marketing, or sales operations management experience in progressively senior positions in advanced technology company
Experience in Process optimization leveraging Lean and Six Sigma methodology
Previous experience with Salesforce.com implementation
Solid track record of effectively managing/developing a team, coordinating across numerous organizations, in a multinational and multicultural environment
Decisive visionary with the objective of balancing tactical and strategic issues
Ability to create and maintain productive relationships outside of her/his own organization
Proven ability to adapt and manage effectively in fast paced changing environment
Experience in planning, assessing and implementing change
Flexibility to seek & incorporate input from others
Superior communication, presentation and analytical skills
Ability to travel internationally

Director, Sales Operations Resume Examples & Samples

Sales Process Optimization – Partner with senior sales leadership to continuously improve the Press Ganey sales process by ensuring sales process adoption, implementation of sales methodology practices within the sales process, capturing the necessary process information to analyze and modify the process, and work with other departments to shorten the entire sales, contracting and client setup process
Customer Engagement – Develop consistency in the way our sales and client management organization conducts executive business reviews, assesses and mitigates client risk, and presents information to our clients via proposals and RFP responses
Sales Data Management, Reporting & Analytics – Coordinates with sales leadership and other stakeholders to lead efficient and accurate sales force reporting initiatives. Develops new reporting as needed, and summarizes and shares recommendations stemming from sales reporting and analytic findings. In addition, works closely with senior sales leadership to define and measure all sales personnel against performance standards
Recognition – Manage the annual sales recognition program that identifies top performers in the sales organization, including program criterion, communication and regular updates to the sales organization
Deal Desk and Administrative Programs – Responsible for the cross-functional deal desk program that analyzes non-standard deal requests. Additionally, this role leads the planning and coordination for the annual sales meeting, oversees the sales lead management process and other administrative functions related to the management of a sales organization
Minimum 6 years of experience
Focused and Autonomous
Ability to Think Strategically and Tactically
Record of Consistent Level of High Performance

Associate Director, Sales Operations Resume Examples & Samples

Provide leadership, management and financial and operations oversight to field team in support of the NSD and Director, Market Access
Oversee selection, evaluation of employees, and minimize turnover through execution of retention strategy
Ensure relevant data from inVentiv is collected and provided to the MT data aggregator. Develop dashboard report from aggregated data for key stakeholder within MT Pharma
Coordinate between appropriate inVentiv service departments to accomplish project essential tasks and deliverables
Work internally with client to support sales training process including approval of all training materials
Assist sales management in understanding process bottlenecks and inconsistencies. Facilitate an organization of continuous process improvement
Conduct strategic analysis of sales performance and market trends in support of NSD and leadership objectives
Provide proactive management of project and leverage/share best practices whenever possible
Facilitate communication and training to field per management direction
Assist project business lead in managing the project's budget. This includes monitoring invoices, monthly monitoring of budget, verify receipt and payments, coordinate monitoring of contractual SLA's and fees associated with performance of SLA's, if applicable
Attend client/sales meetings, as required. Overnight travel may be required
Collaborate with leadership on the design and administration of incentive compensation plans for the sales force
Reinforce and support NSD in delivering commercial sales/profit objectives for marketed products
Conduct regularly scheduled meetings with the client to discuss and address business issues
Bachelor's degree is required; an advanced degree is preferred
Minimum of 10 years' sales in the pharmaceutical, biotechnology or medical device industries with 4+ years' management experience required
Experience in sales operations, market access, training and development and/or marketing highly preferred
4+ years' prior experience working in field sales administration/operations experience in the life sciences industry preferred
Pharmaceutical industry or health insurance industry experience in a leadership capacity preferred
Excellent verbal and written communication skills with direct reports, coworkers, managers, vendors and clients
Excellent planning and organization skills to handle multiple priorities
In-depth and current knowledge of pharmaceutical sales and marketing strategies including building sales incentive plans
Ability to communicate and build relationships at all levels within the organization
Proficient in Microsoft Excel, Word, Access & PowerPoint and the use of sales data reporting tools
Ability to travel and possess a valid driver's license to drive toassigned healthcare accounts, unless otherwise specified

Director, Sales Operations Resume Examples & Samples

Manages business relationships and the oversight of all consultations with customers to create profitable business strategies taking into account such factors as customer's vision and goals, current results by category/program and compliance with ABC programs and services
Responsible for assisting with the RFP process for effective manufacturer and vendor renewals
Ensures sales goals and initiatives are met and creates potential customer interest using ABC's solution selling process and establishes trust through the creation and communication of value propositions
Chiefly responsible for ensuring customer issues are resolved, identifies root cause, and takes steps to prevent similar issues from arising in the future by working with Operations team and leadership
Partners with segment VP, Sales and Directors, Regional Sales and their account managers in developing marketing and sales solutions managed by the territory sales managers
Develops and implements strategic sales and marketing plans to accommodate national and regional business goals as well as develop sales training for new hires
Conducts reviews of market analysis to determine customer needs
Gathers information, analyzes and develops strategies concerning dynamics that may affect the business relationship, such as changes in customer ownership or new affiliations, current market share and targets of opportunities for new growth, customers' changing requirements, competitor strengths and weaknesses, and continually communicates these strategies internally using verbal discussion and written business plans
Responsible for developing sales presentations to key customers
Provides feedback, industry knowledge and specific recommendations to Corporate on programs, policies, products and prices
Regularly, monitors and analyzes reports and data which are used consistently throughout ABC for measuring profitability growth of regional sales; develops and implements strategies to insure continued success of that growth
Must be willing to work extended hours, as needed, in order to meet sales objectives; must be willing to travel extensively
Exemplary consultative selling skills
Thorough knowledge of pharmaceutical distribution with emphasis in specific segment sales
Ability and desire to build a consultative sales team that focuses on building business partnerships with their selected customer base
Up-to-date knowledge of presentation software and equipment such as Microstrategy, ABC portal, ePresentation and eBrochures; working knowledge of computers necessary to operate effectively with company systems and programs
Ability to communicate effectively, both orally and in writing

Director Sales Operations Resume Examples & Samples

Education: Knowledge equivalent to BS/BA degree plus 10 years of progressive sales experience in the consumer package goods industry or equivalent combination of education and/or experience
Leadership skills: Exceptional interpersonal and leadership skills; is highly adaptable and can work successfully with different people across multiple departments; able to effectively balance external/internal focus with exceptional ability to prioritize and a proven track record of consistently delivering results through others; excellent process and people management skills and solid understanding of process improvement approaches; excellent organizational skills
Financial Acumen: Superior financial management skills with P&L orientation; can deliver cost effective processes while maximizing ROIs
Industry expertise: Outstanding knowledge of individual retailers, their promotional requirements and the overall marketplace including key competitive brands and their support tactics. Direct selling experience with a key customer required; in a leadership role preferred; sales strategy or sales operations experience preferred
Communication skills: Strong communication skills, able to deliver clear and concise presentations, describe actions needed; able to adjust approach to a variety of personalities and functions. Exemplifies critical thinking abilities through multi-task problem solving (i.e., process and project management)
Negotiation skills: Acts as intermediary across multiple groups to focus team on common output/objectives. Experience in adjusting timelines and processes to meet overall customer requirements; excellent problem solving and strong ability to contingency plan
Technical skills: Excellent, advanced computer literacy skill required, specifically MS Excel and PowerPoint; deep understanding of consumption data and reporting

Director, Sales Operations Resume Examples & Samples

Develop iterative strategies and tools to drive Sales Effectiveness and budgeted growth objectives within the California Region
Consult with various sales leaders to understand opportunities for sales improvement and develop proposals and plans to exploit those opportunities
Employ a variety of communications tactics to motivate, recognize, and drive sales organization activity within the California Region
Drive organizational adoption and calibration of CRM Programs and Coaching Programs and ongoing improvement of those programs
Identify opportunities to improve new hire success ramp. Create and operate effective onboarding programs to support new hire development and retention
Run monthly compensation and incentive programs including sales review and validation and compensation analytics
Manage a team of Sales Operations and Support Professionals in achieving sales business objectives
Create data management, analysis, and score carding in support of Sales Execution
Reviews and analyzes forecasts and recommends changes when appropriate. Updates forecasts for both current performance and new development to provide management with a current perspective of the business
Directs training and education to Managers on metrics and tools to improve financial performance
Collaborates with cross functional groups to propose and manage creative solutions for improving coordination, collaboration, and communication. Forecasts, maintains, and secures appropriate company assets
Coordinates and drives cross functional initiatives, proactively identifying dependencies and driving issues to resolution. Oversees expense budgets for unit
Collaborates with other operational departments such as tech ops, construction, business services to ensure resources are available to support their daily needs and special projects

Director, Sales Operations, Nbcots Resume Examples & Samples

7+ years’ experience in the local sales process of the media industry is required. Experience must come from an Account, Product, or Sales Operations perspective
7+ years’ experience in vendor/client relationships required
7+ years’ experience, and proven success, in designing software tools for users

Director Sales Operations Resume Examples & Samples

Education: Bachelor’s Degree required, Master’s Degree desired
5-7 years of sales operations and/or sales management experience required
Commercial experience required
PeopleSoft, Salesforce.com and JD Edwards experience preferred
Previous role in a Selling organization preferred
Capacity to excel in a fast-paced environment
Ability to translate business opportunities into working solutions
Outstanding organizational capabilities and communication skill
Strong technical knowledge of Microsoft Office, MS Excel, MS Access or SQL and related software packages. Alternatively, thorough demonstration of advanced skills
Approximately 10% travel required

Director, Sales Operations Resume Examples & Samples

Provides leadership to the sales organization, and counsel to the Chief Revenue Officer and Head of Sales Operations to implement sales organization objectives that appropriately reflect the goals
Collaborates with sales leaders to drive practices and programs to improve sales effectiveness and KPI’s
Collaborates with sales and BG leaders to drive metrics, training, tools, and practices that drive growth of our Global Partners business
In support of the Head of Sales Operations, manage the evolution of the TiVo Deals Desk and associated processes around pricing strategy and execution
Assists in the development of a new sales compensation plan. Provides significant input into strategic planning and the direction of the business to drive quarterly revenue objectives
Creates global standardization for reporting and regional Sales Operations support
Supports reporting and tracking of performance against plan for all aspects of the sales group across a variety of key performance metrics. Reports may require combining data from several systems into a comprehensive set of reports. Implements metrics to generate data, and tracking for decision -making. Works in close alignment with FP & A
Interacts regularly with business leadership, balancing a drive for accountability to plans/projects and the maintenance of effective business relationships
Close engagement with BG Marketing teams and associated sales objectives
Creates tools and mechanisms to raise the skill sets of the global sales and technical support organization
Designs, implements, and supports sales forecasting, planning, and budgeting processes. Establishes high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the sales organization
Manages the implementation and integration of systems such as salesforce.com and CPQ
10+ years’ experience in Sales environment and operations roles preferably within a Saas Software company
Extensive experience with Salesforce.com and associated back-end systems
Strong and clear communication skills
You have the ability and desire to work in a high-caliber, fast-paced, team environment
Preferably coming from a Finance or related background

Assoc Director, Sales Operations Resume Examples & Samples

Define and prioritize new initiatives and opportunities, recommend next steps and delegate/ensure follow up as needed
Ensure linkage between strategy, operational plans, projects, and key metrics. Assist with goal definition, alignment, and deployment
Track projects, deliverables, critical issues, and action items; follow up to ensure completion to schedule
Manage/ensure cross-organizational alignment of key portfolio decisions within and across various business units and functional groups
Coordinate, prepare and/or drive Commercial deliverables for QBR, Ops Review, strategic planning process, budgeting, etc
Validate, develop, track, and report operational metrics
Serve as the Commercial interface to key strategic or corporate initiatives
Run forward-looking agenda and ensure that preparation and follow up takes place to ensure staff meetings are actionable and decision oriented
Ensure team members are informed, have the information from the Commercial leadership team that they need to perform their role
Presentation development, including research and background preparation; communications prep and review; develop and maintain communications calendar
Drive communications on behalf of the Commercial leadership team around operational plans, key initiatives, and important activities

Director Sales Operations Resume Examples & Samples

Manage sales forecasting, planning, and budgeting processes to corporate global standards
Manage a team of Sales Operations professional supporting Pricing Management, Deal Desk and order management processes
Establishes high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the sales organization
Responsible for supporting the equitable assignment of sales force quotas and ensuring that EMEA’s overall quota objectives are optimally allocated to all sales channels and resources
Facilitates successful implementation of new corporate programs through the sales organization by ensuring a well-defined, well communicated and efficient sales process is in place for launch
Works closely with senior leadership to align the optimal performance measurements and performance management programs required to ensure sales organization success
Oversees sales compensation plan administration for EMEA. Establish sales compensation program rules, policies, and procedures and payout schedules
Works closely with Accounting, Finance, and Human Resources to establish rules, policies, and procedures associated with sales compensation
Proven leadership experience in driving sales operations & business planning across multiple territories
Sales Compensation, Pricing, and Go to Market planning experience
Excellent presentation and negotiating skills
Experience with building and growing best in class operations teams

Director, Sales Operations Resume Examples & Samples

Drives simplification of processes and functionality on product and system initiatives that would impact sales
Identifies policy impacting process changes and recommends solutions
Directs the preparation and installation of information systems plans, policies, and procedures, including design of source documents, technical direction of operations, back-up methods, and management reports
Understands and identifies opportunities to improve end users time in motion for sales and sales support processes
Own short term proof of concept projects from inception to completion with full analysis, and go forward recommendations
Analyzes performance and adoption metrics on specific initiatives, processes and tools
Directs the continuing review of all current sales processes and supporting systems for formulation of future enhancements to efficiently accomplish business purposes within budget
Insure end user training material is in alignment with the the roles actual business dynamics
May Recruit, build, and nurture a high performance team
Manages activities within budget
Required to work on location at Philadelphia, PA building

Director, Sales Operations Resume Examples & Samples

Ability to build strong individual and team relationships
Work independently and interact with various levels of management
Ability to function in a flexible, constantly changing environment essential

Director, Sales Operations Resume Examples & Samples

Management Responsibility including but not limited to: interviewing and hiring candidates for open positions, onboarding, establishing goals, enabling growth and development plans, assigning or delegating work, providing on-the-job training, giving guidance to staff, conducting performance evaluations, approving paid time-off (PTO), and developing performance improvement plans
Align with APAC senior sales leadership to develop, implement and evolve processes, sales strategies, training and tools in support of APAC sales growth with a focus on scalability and automation while maintaining a global mindset
Partner with APAC sales teams to understand and diagnose new business requirements, regional needs, field readiness, and key pain points for prioritization and delivery
Collaborate with leaders of worldwide sales operations team to ensure global functional alignment in the areas of sales incentive compensation, sales BI & analytics, deal desk, field enablement, operations transaction support and program management
Proactively monitor and maintain high levels of quality, accuracy, global process consistency and opportunities for improvement
Develop and maintain a unified APAC sales operations team culture with the focus on enabling the success of our APAC sales teams
Stay abreast of global and local trends within sales operations and enablement and partner with global sales operations leadership to adopt new approaches as appropriate
Provide proactive thought leadership around new initiatives and programs
Regularly interacts with APAC senior management, including HQ executive levels, on matters concerning sales, sales operations and field enablement initiatives
Establish and implement performance measures designed to track and report progress against sales strategy and operational goals in a regular and consistent manner
Responsible for directing the planning, staffing, budgeting and expense prioritization for the APAC sales operations team along with recommending and ultimately implementing changes to associated methods
Identify critical opportunities, including resources, for cross-geographical and or cross-functional collaboration in order to achieve strategic initiatives
Managing/coordinating 3rd-party vendors and contractors as required
Position will require regional and international travel, including regular travel to corporate headquarters
Requires the ability to influence up and across the Sales and HQ organization to gain acceptance on sales and/or sales operations initiatives
In-depth understanding of sales processes, operational issues and sales objectives with experience in enterprise enablement methods
Proven team and cross functional leadership skills
Demonstrated success managing complex projects from start to finish, working effectively across internal functional teams and external vendor relationships
Ability to thrive in an unstructured environment with minimal supervision
Excellent facilitation and presentation skills
Strong organizational and follow through skills
Excellent decision making, analytical and problem solving skills
Excellent interpersonal skills; able to interact effectively with all levels
Ability to effectively influence and guide decision outcomes
Strong collaborative team player
Proficient in the use of computer software programs i.e. Word, Excel, and presentation applications; significant experience with CRM applications (Salesforce.com preferred)
10+ years in a leadership role overseeing sales operations or field operations professionals and functions
Demonstrated business knowledge and highly relevant and recent experience in the sales or sales operations functions at the executive level
Demonstrated ability to effectively lead a functionally matrixed and distributed APAC team
Transformational experience within a rapidly evolving, high-growth company environment
Exceptional analytical skills and conceptual thinking ability
Experience in managing managers or supervisors
Proven ability to design and build teams and develop talent
Extensive forecasting and revenue recognition experience
Excellent executive-level communication, presentation, negotiation, and relationship skills
Ability to see the big picture while effectively managing details
Desire and ability to work in a fast-paced, fun, demanding environment
Bachelor’s degree; MBA a plus
Experience working for a US based organization
Experience with channel partner go-to-market organization
Physical Demands and Work Environment
Duties are performed in a normal office environment while sitting at a desk or computer table
Duties require the ability to utilize a computer, communicate over the telephone, and read printed material
Duties may require being on call periodically and working outside normal working hours (evenings and weekends)
Duties may require the ability to travel via automobile or airplane, approximately 25% of the time spent traveling
F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace

Director, Sales Operations Resume Examples & Samples

Minimum 5-7 years experience managing Sales Operations and Sales Support including market analysis, compensation plan development, data analysis, and team capacity planning
Demonstrated hands-on management of sales processes
Strong systematic approach and capability
Strong tools and process awareness
Strong knowledge base in all facets of data analytics (data capture, measurement, reporting and translation into business and/or behavioral insights)
Strong Microsoft Excel, Access, and/or SQL skills
Tableau experience preferred
Natural ability to effectively communicate results/implications both verbally and in writing
Ability to quickly identify and solve problems in a fast paced, changing environment
Highly effective working in teams and meeting tight deadlines

Director, Sales Operations Resume Examples & Samples

Along with the VP, Commercial Operations, develop plans for sales representative deployment, activities, reporting requirements, quota allocations, and key metric development to ensure effectiveness
Lead the Sales Operations organization in development of necessary IT requirements to support the NA Sales team, and work cross-functionally with the IT department to ensure SFDC and other system requirements are met
Partner with Professional Marketing and Area Directors of Sales to ensure appropriate sales programs and necessary collateral are developed in a timely fashion
Support NA Sales organization in working with Marketing NPD organization on product ideas, product development and commercialization strategies
Lead cross functional projects targeted at optimizing business operations and sales effectiveness
Working with Senior Sales Management, work cross-functionally with Sales Training to ensure NA Sales organization is supported appropriately for product launches, sales programs and general sales training
Partnering with Senior Sales Management, FP & A and Sales HR Business Partner, lead the analysis and implementation of strategies needed during development process of NA Sales Compensation plan. Review the compensation plan throughout the year to monitor results and suggest improvements for the next year
Working with FP & A, ensure Sales organization is paid accurately each quarter
Provide goal setting leadership and supervision for the Sales Operations team to achieve their objectives
In the event of distribution or outside partnership agreements, work with FP & A to provide timely analysis and reporting requirements
Additional responsibilities and other duties may be assigned
Bachelor’s Degree or equivalent, MBA preferred
Minimum 12 years sales operations experience
Sales management and medical device experience preferred
Must be able to develop and deliver effective presentations

Director, Sales Operations Resume Examples & Samples

Extensive experience a range of sales compensation systems and methodologies
Expert in database management; strong understanding of CRM systems and their integration with practice management and payroll systems
Experience in financial/accounting firm a significant plus
Ability to work under significant time pressure and deliver accurately and timely
Strong understanding of the Finance, IT and overall Operations functions

Director, Sales Operations Resume Examples & Samples

Supports the Sales Team in execution of priorities including overall vision & strategy, short-term and long-term goals, and key initiatives
Analyzes and monitors performance to assist leadership team in developing plans that will lead to achievement of goals
Uses analytics to inform regional decision making and market initiatives and documentation to establish the business justification and risk/rewards of proposed business opportunities
Proactively coordinates, monitors and maintains high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts
Provides strategic leadership and insights on areas of opportunity and strength within the business based on business analytics and knowledge of the products and business environment; coordinate efforts to grow overall business
Manages the business’ weekly and quarterly forecasting process with a key focus towards forecast accuracy
Partners with Sales Leadership to assign sales quotas and ensures quotas are optimally allocated to all sales resources
Provides analytical/operational support for the development, execution, and monitoring of scorecard/dashboard
Works closely with the central sales operations functions to drive geo execution on sales strategy, sales compensation, sales analytics, sales systems and tools
Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommends revisions to existing reports, or assists in the development of new reporting as needed
Evaluates alternative financial modeling approaches and oversees or performs statistical studies for the Sales department
Works in partnership with various external department leaders, directors, managers, and staff to promote a cohesive business strategy and provide thought leadership to the overall operational strategic plan
Leads a high performing team and provides coaching and development
Interacts internally and externally with executive management; negotiation of difficult matters to influence policy
Successful track record delivering high quality customer service (internal and external) with thorough understanding of People, Processes, and technology
Demonstrated leadership and people management skills
Experienced in planning, organizing and prioritizing multiple complex assignments and projects
Demonstrated performance in both oral and written communication modes for both internal and external audiences at all levels
Proven ability to guide, direct, train and coach team members in order to achieve personal and team goals and complete assignments within established time frames
Ability to negotiate on behalf of function to come to agreement by managing communications through discussions and compromise
Bachelor's degree (or equivalent) in Finance, Accounting, Business Administration, or related field or equivalent experience. Master’s Degree is a plus
10+ years Sales Operations Management or Financial Analysis Management or equivalent experience
Fluent in written and verbal English. Additional language skills preferred
Ability to travel across region and occasionally to the United States and/or Internationally
Demonstrated ability to collaborate with other functions to achieve overall business objectives
Ability to simplify and translate complex challenges into actionable action plans
Must thrive in a fast pace environment requiring a high level of collaboration
Able to communicate effectively with all levels of management both inside the company and with customers
Demonstrated ability to lead and manage virtual/remote organization, including experience inspiring and developing people
High degree of motivation and professionalism with advanced organizational, project management, negotiation, change management, problem solving, and process management skills

Director, Sales Operations Resume Examples & Samples

Helps drive our order to cash processes to make the organization more productive
Implements enabling technologies, including CRM, to field sales teams. Monitors the assigned sales organization’s compliance with required standards for maintaining CRM data. Works closely with sales management to optimize the effectiveness of the firm’s technology investments
Working with Accounting, Finance, and Human Resources, provides assistance with sales incentive compensation administration on an as-needed basis, or when required to arbitrate or clarify the application of sales compensation program policies and procedures
Proven experience working with finance, customer service and manufacturing
Highly organized with an obsessive attention to details
Intermediate level Excel skills
Experience with Salesforce and/or similar CRM systems
Excellent writer with strong overall communication skills
Enjoys the pace and excitement of working with a sales force within a high-growth business
Strong problem solving and collaboration skills

Director, Sales Operations Resume Examples & Samples

Coordinate sales forecasting, planning, and budgeting processes used within the sales organisation. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organisation
Provide support for sales teams regarding deal structure to ensure financial responsibility while reasonably accommodating the customer needs
Support the equitable assignment of sales force quotas and ensures quotas are optimally allocated to all sales channels and resources
Provide analytical support and leadership to improve strategies, coverage models and sales team configurations to maximise sales effectiveness
Lead the QBR process
Ensure all sales organisation objectives are assigned in a timely fashion
Partner with Sales leadership team to identify opportunities for process improvement; facilitate the successful implementation of new programs through the sales organisation by ensuring a well-defined, efficient sales process
Monitor the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organisation
Work closely with sales management to optimise the effectiveness of the company’s investments
8+ years experience supporting sales
Ability to build strong working relationships with cross-functional teams and stakeholders to ensure the sales organisation’s efficient operation and success
Demonstrated expertise and success in the analysis, design, and automation of business processes
Experience pulling and creating sales reports in Salesforce.com
Relevant SaaS Sales Operations experience

Director Sales Operations Resume Examples & Samples

Strong business skills and knowledge preferably in a software business. Must have clear understanding of typical software business models, GTM strategies, indirect channel strategies, and software P&L
Strong analytics, communication, and problem solving skills and the ability to work with all levels of management and across multiple and varied functional teams from working to executive level
Ability to work with executives to accomplish organizational priorities and guide VP and leadership team through the impact of decision alternatives
Ability to be proxy for VP
Expert level Power Point and presentation skills
High level of motivation and self-starter
80247BR

Director, Sales Operations Resume Examples & Samples

Manage the annual global territory, quota, and compensation project to ensure each team hits key milestones to roll out territories, quotas, and compensation plans in a timely manner
Own the end to end process for Sales Compensation planning
Must possess strong communication and organizational skills with the ability to interact effectively both individually and as part of a team
Strong interpersonal skills and demonstrated ability to work effectively with senior sales executives
Demonstrated knowledge of compensation planning and administration
Success in leading teams to successfully accomplish complex tasks
Demonstrated knowledge of Excel, MS Access, PowerPoint required
Demonstrated ability to work cross-functionally in a large and complex organization
Can disseminate information effectively and supply regular updates to key stakeholders
A strong understanding of project management skills
Able to work independently, multi-task, and maintain focus on the goals at hand
Master’s or higher degree preferred
A minimum 10 years of management in Sales, Sales Operations, or Compensation Management roles

Director, Sales Operations Resume Examples & Samples

BS, BA degree required
Requires a minimum of 8 years in sales/marketing or finance support
6 years of supervisory/people management experience
Demonstrated computer skills, including large scale ERP and Excel
Demonstrated ability to organize and prioritize complex workloads
Excellent people management and leadership skills
Strong customer focus – You insist on thinking through the entire customer experience and optimizing all aspects of it
Strong influencer – You create compelling narratives that bring stakeholders onboard and influence your team members; you have a natural ability to clearly articulate decisions in a compelling way
Ability to exercise good judgment and make thoughtful / fair decisions based on relevant information
Strong oral, written and interpersonal communications skills: strong negotiation/persuasion skills

Director, Sales Operations Resume Examples & Samples

Own Salesforce administration and provide routine updates, validation of releases, evaluation, testing, and rollout of new Salesforce integrated applications
Collaborate with engineering teams on Salesforce integrations with production applications
Develop and be accountable for Salesforce data hygiene and enrichment
Develop the company wide use of data to support making strategic business decisions
Define and lead the data and systems architecture plan for sales
Work closely with the sales leadership team to drive productivity
Define territories and establish quotas
Collaborate with executives, define and administer compensation plans to drive sales behavior and performance
Create data-driven solutions to organization-wide friction points
Identify, analyze and report on sales pipeline, performance, and other KPIs
Lead monthly and quarterly planning for the Sales team as part of the company's planning process
Inspect sales process quality and identify opportunities for improvement
Analyze and report on ROI of various sales activities
Provide strategic ideas to the sales leadership team
Collaborate with other departments as necessary to provide solutions to the Sales organization
Bachelor’s degree required, Graduate degree/MBA in analytical field preferred
Senior-level experience in past, collaborating with VP and C-level executives
7+ years’ experience in a Sales Operations role in the past
5+ years experience as a Salesforce Administrator and/or developer
Salesforce Administrator and/or Developer certification
Experience building key reports and executive dashboards in PowerBI
Demonstrated ability to build and maintain an effective sales data architecture
Ability to present insights from both quantitative and qualitative sources to Executive Team members

Senior Director, Sales Operations Resume Examples & Samples

Play an integral role in the annual operating plan process for the Daily Deals business
Lead key strategic initiatives identified as part of the operating plan process
Define the right organization structure for the Local organization, and continue to refine how we are set up to ensure success. This includes territory, geographical, and vertical alignment of sales reps and managers, management structures and ratios, and specialization between outside and inside sales
Ensure the Local organization has the right set of KPIs, provide reporting to all levels of sales on their progress towards these goals, and share insight with sales leaders on actions they can take to improve performance
Lead the performance management strategy and implementation for the organization which includes commissions, targets, performance plans, scorecards, contests, and rewards and recognition
Drive operational improvements for our front line and managers through lean operations
Own the roadmap, roll-out, and adoption for all sales and account management tools
Define and execute sales headcount strategy
Refine our lead management and prioritization strategy so that every rep’s opportunity is maximized and that our merchants are being contacted at the right time with the right offer and product
Lead all major change management efforts

Director, Sales Operations AP Resume Examples & Samples

Ensure the adoption and progressive phased enhancement of the Visa Playbook platform on Salesforce.com across AP to improve sales effectiveness and productivity
Salesforce administration responsibilities including user & profile management, developing relevant and actionable reports and dashboards for stakeholders
Drive the implementation schedule as needed for system integration, application development, and tools such as contract management and sales compensation management
Identify and assess relevant platform improvements such as, mobile adaption, and Chatter for phased introduction
10+ years of progressively responsible business experience with specific experience in sales, and sales operations
Practical knowledge about CRM tools (e.g. SalesForce) and general sales methodologies
Mandarin language is a plus to engage and support North Asian users who converse mainly in Mandarin

Director, Sales Operations Asia Resume Examples & Samples

Responsible for CRM design, development, training, deployment and adoption across the business. Keeps data sources accurate and up-to-date at all times
Demonstrated organizational credibility in achievement of sales and profit plans over an extended period of time
Has a understanding and knowledge of our industry, our company, and ability to coordinate different parts of organizations to achieve success

Director Sales Operations Resume Examples & Samples

Lead management of the $22Mil warehouse juice Adjustable Rate Program (ARP) to reduce unsaleable costs, manage the 3rd party auditor, analyze/recommend new annual rates, collaborate with Senior Management, manage the budget, and solve issues that arise during execution
Manage communication plan on issues, changes and new products to ensure alignment and understanding by key stakeholders including Warehouse Juice Field Sales, PRGM and Sales Management
Collaborate with key functions to develop, review, and maintain Warehouse Juice Contracts, Distributor Policy Guides, and processes
Influence development and maintenance of system projects, leading and facilitating Subject Matter Experts (SMEs) to ensure Best In Class business solutions for Field Sales
Collaborate with functional units such as Product Supply and Sales to develop processes which will increase volume and profitability of warehouse juice products
Lead training initiatives to ensure expertise in systems and processes, and to maximize execution of planned objectives
Manage ARP Analyst and assist with prioritizing work efforts, ensuring training and records are up to date, communicating business objectives, and managing performance metrics
Business Knowledge: Ability to understand a CPG business system and the back shop processes to support and maintain the business
Client Relationship: Ability to foster relationships across multiple functional teams
Computer Capability: Ability to use information tools such as volume and revenue reporting, trade planning systems and Excel tools to obtain the needed information
Industry Knowledge: Knowledge of CPG industry
Problem Solving: Ability to recognize when a process improvement should occur and have an understanding of the issue

Director, Sales Operations Resume Examples & Samples

Ensure solid alignment between the sales operations team and the needs of the selling organizations
Manage the complexity of the Asia structure to respect the importance of the country but ensure collaboration where possible to drive efficiencies and the appropriate level of regional/global consistency
Provide leadership to the broader sales operations team in supporting the teams goals and initiatives to deliver maximum value to the selling organizations around reporting, analytics, pricing, training, sales efficiencies, tools, CRM management, and process improvement
Streamline the mechanisms for information requests or to rollout communications to provide a single point of contact within the region for others to engage on sales operations related activities
Elevate the training experience by working with the regional training manager and the ACLT to develop a sales training curriculum driving sales capability within the region. This will include identifying, planning, and delivering on the key training needs for the region - on-boarding, skills, methodology, and product training
Ensure the sales teams and leaders can optimize their time selling by providing the systems, information, leads, and tools to ensure they can target and focus on the best opportunities
Continue to drive an atmosphere of proactively providing sales analytics to identify opportunities to sell and improve
Participate as a value-add member of the ACLT providing both tactical and strategic insight on topics affecting the region
Own the development, rollout, execution, and evaluation of regional initiatives identified by the ACLT
Provide a single point of contact to rollout, manage, and consolidate global/regional programs and initiatives
Identify and drive process improvement programs in the region to simplify and streamline otherwise complex processes
Perform other sales operations related functions as required
Demonstrated understanding of the Asian market
Demonstrated knowledge of sales operations activities as noted above
Solid analytical and business acumen skills

Director Sales Operations Resume Examples & Samples

Work with marketing and sales to determine what kind of information we need to analytically assess market opportunity. Information may include TAM, share of wallet, industry trends, new market opportunities, new products in the pipeline
Create a model that is flexible enough to be deployed within our diverse set of global business enterprises (GBE’s) and sensitive to global and regional realities
Work with our GBE’s to create a roadmap to deploy sales executives against the new model
Determine right direct/channel mix using available or net new analytics, collaborate with regional sales executives to provide them with assessment on current state versus ideal state
Set up the processes to ensure our deployment strategy is evergreen
Foster a tight collaboration with HR, finance and marketing to ensure our sales deployment strategy is mindful of overall corporate objectives
Significant capacity to drive for results
Knowledge of the BtoB sales environment, knowledge of industrial sales a plus
Would be ideal if the candidate has direct experience in sales
Management experience. While this role will not have direct reports out of the gate, it may well grow in scope as we clearly define the problem statement and a roadmap for effective sales deployment
10 years of Sales/Sales Operations experience
10 years of management experience

Director, Sales Operations Resume Examples & Samples

Proven ability to operate successfully across multiple functions, influence senior executives and peers alike, and resolve conflict effectively
Excellent communication skills with ability to make key financial numbers and operational challenges understood and accepted by the management team
Proven track record in business partnering with hands on operational experience in business support roles
Self-motivated, hands on approach with an ability to work under pressure and to meet tight deadlines
Strong individual initiative & ownership – driven for results, and motivated by impact
Demonstrated ability to lead a organization and a passion for success

Director, Sales Operations Resume Examples & Samples

The development and implementation of new sales programs and tools for WVO new owner sales operations. Leading collaborative efforts with Brand, Legal, IT, Sales Training, Corp Comm, and other corporate teams to deliver projects and required support to field sales and marketing teams
Partnering with site leaders and management teams to drive incremental sales efficiencies and NOI from new owner sales channels. Identifying and applying sales and marketing best practices and leverage among sales and marketing locations
Managing the tracking of new owner sales key performance indicators. Coordinating effective communication of all related reporting and findings to both field and corporate leadership and develop actionable strategies and tactics to address trends and opportunities
Providing CMP (Community Marketing Programs) support to regional and site sales and marketing leaders and facilitate sales and marketing alignment to drive guest experience scores and corresponding sales efficiencies
Partnering with Quality Assurance and Recovery teams to deliver incremental sales retention
Comprehensive knowledge of WVO VOI and Trial products
Strong working knowledge of WVO marketing, sales, training, and servicing operations
Facilitative/consultative leadership abilities
Familiarity and proficiency with WVO reporting systems such as BRIO, Mainframe, CRS
Proficient in MS Office programs
Excellent presentation and public speaking abilities
2+ years sales management or training experience, manager or director level
5+ years total experience in timeshare sales, WVO preferred
Project design and management experience

Senior Director, Sales Operations Resume Examples & Samples

Coach and mentor sales leaders through the rollout of new programs and initiatives to ensure successful rollout and adherence to programs
Achieve geography sales goals
Build and maintain pipeline such that sales results are achieved
10+ years of work experience in sales operations, strategy/consulting and/or operations roles
Effective interpersonal and communication skills (written and verbal)
Effective organizational, multi-tasking and time management skills

Senior Director, Sales Operations APJ & India Resume Examples & Samples

Develop key metrics to be communicated across the sales organization and to leadership that provide insights into the sales process and effectiveness of the sales organization
Partner with sales leadership to refine messaging focus throughout the sales cycle to differentiate our products from the competition
Execute sales enablement in the region and demonstrate quantifiable results (pipeline)
Coordinates sales forecasting, planning, and budgeting processes used within the sales organization
Executes sales quota assignments
Implements enabling technologies, including CRM, to field sales teams. Measures compliance with required standards for maintaining CRM data
Understanding of how to use data to drive decision making
Prior field sales experience

Senior Director, Sales Operations Resume Examples & Samples

15+ years of relevant experience and a Bachelors degree or
12+ years of relevant experience and a Masters degree or
10+ years of relevant experience and a PhD or
15+ years of experience managing Sales Operations and/or Enablement Organizations
5+ years of experience managing Salesforce.com and surrounding business processes such as forecasting, territory and quota setting, and data management
Very strong analytic skills; able to understand, analyze and organize complex concepts and projects
Hands on technical depth with salesforce.com and BI reporting tools such as OBIEE, Cognos, Tableau or similar product. Experience with OBIEE and Wave preferred
Experience implementing and owning the configuration and administration of sales support systems such as SFDC, Anaplan, Xactly, Marketo or other similar platforms
Subject matter expertise in core sales operations and marketing concepts and principles; a thought leader in best practices supporting a distributed sales and marketing organization
Demonstrated knowledge of the software development lifecycle and of software design and project management methodologies
Shows exceptional business acumen, strategic planning, analytical and communication skills; must be able to work effectively with and be able to influence all levels of employee from analyst to C-Level executive
Consulting experience and/or past technical experience directly administering SaaS solutions or BI solutions in a sales operations environment highly preferred
Able to swiftly shift from strategic planning to tactical administration. Comfortably in a rapidly growing and changing environment
Possesses high ethics, integrity, humility and desire to work as a team player
Excellent people management skills with an ability to prioritize and delegate
Experience managing employees located in globally remote offices
Demonstrated operational process thought leader who can conceptualize, initiate and drive change in a matrix organization environment
PMP certification or equivalent certification or work experience a plus

Director, Sales Operations Resume Examples & Samples

Ensure high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the EMEA Sales organization. Ensure planning, forecasting and budgeting efforts are appropriately integrated with other planning processes employed within the company
Responsible for data accuracy and process around pipeline and sales bookings accuracy, reporting and lead management
Work closely with the Senior Vice President of Sales, International in implementing sales objectives that appropriately reflect the organizations’ business goals
Proactively identify opportunities for sales process improvement, working closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies. Facilitate an organization of continuous process improvement
Work closely with other sales operations resources and the Barracuda Corporate Global Sales Operations team to ensure the appropriate objectives and priorities are enabled within the sales organization in EMEA
Responsible for Channel Program Implementation and assisting with determining growth goals by partner and region. Ensure rules of engagement adherence including understanding of coverage models and compensation guidelines
Work with regional sales leadership to ensure channel design and programs support overall company objectives
Support sales operations initiatives by working with leadership and the operations team to ensure needs of sales teams and partners are fulfilled
Coordinates training delivery to sales, sales management, and sales support personnel in the sales organization

Director, Sales Operations Resume Examples & Samples

Strong understanding of TeleTech’s business, core values, and goals
High level of integrity, judgment and follow through
Strong analytical, verbal and written communications skills
Technology acumen and reporting
Call center experience

Director, Sales Operations Resume Examples & Samples

Instill a costing methodology that is iterative, accurate, transparent and measurable. Take ownership of the Virtustream “Pricing and Costing Review Board” cost activities
Work with cross-functional teams (Product Management, Operations, Pricing, Finance) to capture the cost elements that make up the business offerings to the market, and develop the necessary models that will allow to build cost stacks for each and take advantage of cloud economics
Develop models that will allow breakdown of these cost stacks into unit costs that are transparent and accurate and provide insight into the underlying cost levers that influence these costs
Establish the relevant business KPI’s and efficiency metrics and a review approach based on these between the groups/BU’s
Ensure that the costing methodologies are aligned to the Pricing principles that allow for margin assessment of projects and customer p&l’s. Support company-wide initiatives around profitability measurement and improvement
Take a strategic approach to identify areas and ways of cost reduction that have an impact to the unit cost and/or Product/Business p&l, and make recommendations to the board on ways to achieve an improved cost baseline, including but not limited to process improvements, automation, technology advancements in the market place and focus on customer requirements
Create volume/price sensitivity models and scenario models to support future pricing decisions
Ensure Product development adheres to the established service economics. Provide commercial insight to product management in the form of strategic and tactical set of actions to ensure profitability and improved/increase market share for each
Translate how the cost curves of cost elements variants would work in order to establish costing for Service Tiers and how a “Dial-up” / “Scale-up” model would work commercially
Develop a robust understanding of all commercial elements within Virtrustream products, over and above the cost base, including pricing, product p&l, operations processes and technology developments
Leverage the DELL EMC Federation synergies and identify joint opportunities that would improve Virtrustream market share and gross margin
Keep abreast of competitor activity and ensure broader awareness of changes in the market and developments
Commercial management, bottom up plans and unit forecasts, maintaining and demonstrating a clear focus on return on investment in all commercial and marketing investments
Proven experience and success in a high profile, demanding, and fast-paced commercial environment at a senior/executive level
Experience of leading a service economics agenda in a cloud provider environment
Experience of interacting matrix teams and influencing at multiple levels in the organization all the way to the executive level/board
Proven success at building excellent working relationships and operating effectively as a member of a leadership team
Evidence of sound commercial judgment and decision making capability
Successful P&L experience in complex organizations
Proven success at delivering against strategic objectives
Experienced in effective negotiation with commercial and technical entities, and in developing and maintaining strong relationships with strategic business partners and key stakeholders
Ability to use insight to make strategic decisions that support the growth aspirations of the business

Senior Director, Sales Operations Resume Examples & Samples

Best-in-class sales attainment of quota distribution curve
Accuracy in sales forecasting and commissions forecasting/accrual
WW Sales New Bookings attainment
Executing the fiscal year transition and ensuring sales compensation plans are delivered to participants by Sales Kick Off
Sales Compensation
5+ years management experience, including at least second line leadership
Track record of successfully recruiting, developing, promoting top talent
Strong organizational skills with ability to manage multiple projects
Excellent analytical skills with strong attention to detail
Familiarity with best in breed sales productivity tools such as Clari, Xactly, Anaplan, SFDC

Director, Sales Operations & Pricing Resume Examples & Samples

Sales Forecast: Provide data and analysis to VP of Sales and Finance Director to be used in calculating monthly CES revenue forecast
Design and implement data-driven strategic pricing methodology
Support market analysis to be used in maintaining intercompany disposal rates and alternative disposal (to EfW) strategies
Communicate business requirement for off-line data models/reports to IT Team to facilitate automation inside of CES software architecture
Facilitate annual revenue budgeting process
Provide data analysis for all key areas of the business in collaboration with senior leadership team
Ad hoc customer reporting as needed

Director, Sales Operations Resume Examples & Samples

Bachelors’ Degree required; MBA, preferred
5+ years’ experience in business partnering in Sales Operations - i.e. partnering with a Sales leaders, helping drive the business and initiatives, identifying areas of opportunity, coordinating activities, drawing conclusions for multiple inputs, deployment of sales resources (territory alignment etc.), compensation experience, etc
Significant operational and sales insight with the ability to understand, interpret, and present complex data to senior level audience
Experience supporting Gross Revenues of $200M (or greater), while navigating incentive compensation conversations and reporting
Evidence of continuous career progression and a record of leading change management
Management experience within a matrixed organization, paired with a continuous improvement mindset
Experience with different business models (Capital, Subscriptions, vendors, etc.)
Healthcare experience, highly preferred

Senior Director Sales Operations Resume Examples & Samples

Bachelors’ required; MBA, preferred (equivalent experience, considered in lue of Masters) with proven understanding of strategic business acumen
20+ years’ experience in capital medical equipment with specific emphasis on sales operations, finance, project management, and supply chain management
Healthcare experience, preferred
Ability to translate complex and abstract ideas into actionable strategies and lead senior level managers and influence other functional areas leaders to implement and execute procedures, policies and programs
Strategic thinking/planning skills and in-depth understanding of the sales operations required to effectively balance financial performance and customer/employee satisfaction
Demonstrated track record in setting challenging goals, organizing and motivating teams to meet and exceed demanding targets
Demonstrated experience with continuous process improvement
Direct management experience with ability to inspire and develop people/team
Self- starter with ability to work in a global/matrix environment
Demonstrated ability to lead and manage virtual/remote organization

Director, Sales Operations Resume Examples & Samples

Lead the Greater China business operation teams in China, Hong Kong and Taiwan
Work closely with the sales organization to deliver P&L targets
Ensure accurate and timely financial forecasts, analyses and reporting; design and distribute operational and financial metrics to identify trends, issues and opportunities; make recommendations from fact-based observations; track progress of business initiatives
Drive operational excellence in margin, expense management, booking linearity, sales pipeline coverage, order fulfillment, cash collection, cost efficiencies and other performance goals
Manage the annual financial and strategic planning processes
Work closely with the pricing team on deal structures to maximize return to the company; ensure strict compliance to pricing, revenue recognition and booking policies
Manage quota deployment, sales compensation models and commission plans
Monitor compliance with best practices and company policies within the sales organization and business operations
Work with accounting, legal, HR and audit functions to maintain appropriate controls and enforce proper business practices
Provide oversight to investment and operating expenses
An Accounting or MBA Degree, preferably a CPA
15 or more years of progressively increasing managerial responsibilities with large and complex sales and marketing operations of American or European multinational companies
Relevant experience with companies in the technology sector
3 or more years of experience in the Greater China market and a good knowledge of common business practices and regulatory requirements
A strong background in business support and financial management
An ability to thrive in a fast-paced and demanding environment
The highest integrity, strong leadership skills, ability to communicate in Mandarin with partners and customers
A willingness to travel in the region and to the U.S. occasionally

Director, Sales Operations Resume Examples & Samples

Defines approaches. Initiate business plan, establish operational objectives, exercise control over and formulate policy for Sales Ops team to
Project management (PMP preferred) methodology utilization
Build long term development and succession plans
Collaborate with key stakeholders both internal and external
Guided by long term objectives and business requirements – analyzes impact of new or anticipated strategies and decisions
Prerequisite Degree or Master in Business Studies, Marketing, or a related professional qualification; MBA Preferred
Possess strong sales operations, analytical skills and retail business acumen
Strong people manager to lead, motivate and develop the team
Knowledge in Six Sigma/LEAN/BPI will be added advantages

National Director Sales & Operations Resume Examples & Samples

Have a maniacal focus on growing car count at every Midas while employing proper strategies to enable Midas franchisees to say yes to every customer
Assist DVPs and Midas Franchisees in the improvement of store operations and operational excellence leading to the growth of retail sales, increasing dealer profitability, growing the franchisee’s business while upholding Midas’ best practices, polices, and procedures
Collaborate with DVPs on Change Management in the transformation of their respective divisions
Develop strategies to transform the Midas Business Model from a “basic service shop” to a full service tire destination and total car care retailer; coaching, training, and developing Division Sales teams on how to become world class Tire Retailers in a service based environment
Oversee the U.S. and Canadian Operations and Mexico Call Center: Handles a wide range of transition obstacles within in the U.S. Canada and Mexico. Serve as point of contact across Division Teams and Shared Service groups for issues and troubleshooting. Lead and Direct all activities with the guidance of the Midas VP and General Manager
Orchestrates and Coordinate Key Meetings, Leads, Guides, and Directs Field Teams:Creates the overall strategy to drive Same Store Sales growth, New Store growth, Save Store programs and to positively impact EBITDA
Franchise Integration:Leads and directs the day to day activities of the Field Operations Specialist. Anticipates needs and coordinates activities across the U.S. and Canada
Measurements and Tools: Provides feedback to the Midas organization to insure proper measurement and effectiveness of Data Highway, M2, Portal Reports, and other ad hoc reporting
Bachelor’s Degree in Business, Management or a related field of study
A clear understanding of income statements, balance sheets, and cash flow
Previous experience in a fast paced environment requiring strict organization, efficiency, and attention to detail
Experience in customer relationship management
Knowledge of best practices for customer experience management and the customer lifecycle
Ability to implement and monitor a strong internal quality improvement program

Director, Sales Operations Resume Examples & Samples

Focus on sales + catering business development + lead management for need, pre-opening and transition hotels prior to hiring DOSM + DOC
Conduct market research, prepare prop form and early pre-opening checklist work for new projects, such as identifying top demand generators, connecting with CVB's, seasonality of market, competitive set analysis, etc. Assist Regional with new hotels coming into Kimpton inventory
Act as contact for national accounts transitioned to IHG as well as to qualify and handle new account inquiries
Assist need hotels with prospecting support, lead management and strategy implementation
Taskforce to support temporary open positions across the sales organization
Assist with Consortia and FIT/wholesale Markets during transition to IHG
Partner with VP, Sales to manage/strategize new and focus accounts. Assist to develop strategies for account in which market share from Kimpton is decreasing
Partner with IHG team to develop marketing plan for select accounts
Works with IHG National Sales Team to communicate specific account needs to impact revenues for the hotels
7 -- 10 year of sales experience. Strong Selling Skills
Well organized, detail oriented with excellent follow-up skills
Needs to possess nimbleness by changing with the needs of the hotel and the Kimpton Group
Previous Director of Sales experience is preferred
Bachelors degree in Hotel Administration, Business, or minimum 3 years as a Director of Sales in an equivalent hotel
Excellent command of the English language both writing and verbal communication skills, computer literacy and working knowledge of Delphi Sales Software and Lanyon. Administrative software knowledge such as Power Point, Excel, Word, Microsoft Office

Associate Director, Sales Operations Resume Examples & Samples

Partner with Sales and Director to provide strategic direction on product and packaging strategies that are aligned with client KPIs and goals
Manage workload across the team to ensure balance for pre and post-sale
Working with Sales Planners to address unique Developing and curating training and education for Sales Planners
Focus the team on achieving campaign benchmarks and operating goals tied to close rates, renewal and upsells
Lead and manage by example in responsiveness and tone in communication (internal and external)
Set team goals and development plans for individuals on the team to support their enrichment and longer term career development
Contribute to the development and delivery of training for new hires and existing team on process, best practices and product sales approaches and features/functionality
Be point of escalation and facilitate conversations around sensitive client service needs, working with the team to quickly resolve campaign issues
Partner with Sales Reps, Business Affairs, Digital Revenue Ops, and Digital Ad Ops to ensure the team is properly connected with the other departments involved in the sales process
Provide proactive recommendations to improve the campaign execution processes, including recommendations to update configuration of systems and workflow
7+ years of client service experience in the Advertising industry
BS, preferred in Marketing or Business (or other related field)
Demonstrated success at working with cross-functional teams and building strong relationships internally and externally
Proven track record of client customer success, ability to lead team and drive incremental revenue
Strong attention to detail, good follow-up and able to generate creative solutions to meet client needs
Approach work with a sense of urgency and accountability
Ability to multi-task across multiple projects and stakeholders
Proficient in Keynote, PowerPoint, Word, Excel
Experience with Ad Sales platforms and Ad Technologies: Salesforce.com, DFP, AdBook, IAS, MOAT

Director Sales Operations Resume Examples & Samples

Participate in the execution of Adobe’s global compensation programs and GTM coverage model working with Global Leaders and key Business Unit stakeholders
Participate in the development of the compensation structure/philosophy across the entire organization
Manage WW commission budget, the commission accrual and maintaining Adobe’s COS objective
Participate in M&A activity related to the sales organization
Ownership of WW Sales/Support GTM setup tools and procedures
Designs and facilitate training to educate all layers of Sales Management and key stakeholders regarding compensation strategies and practices
Ensures for internal compliance of compensation and coverage programs/policies
Management of all compensation exceptions and disputes
Work with HR team, recruiting, finance and business owners to implement processes, systems and tools to improve compensation administration, communication and analysis
Participate in quarterly reviews that recommend compensation changes and enhancement to Senior Leadership to address or adapt to unique GTM requirements
Ensure proper documentation and audit processes are developed, approved and followed
Support for any legal disputes or challenges to the overall plan or terms and conditions
10 plus year of people management experience and proven record of remote management
Able to collaborate and communicate effectively with senior executives and HR leadership
Able to synthesize relevant information on key milestones, success criteria, and risks and link recommendations to positive business outcomes
Excellent verbal and written communication, interpersonal, project management, decision-making, and time management skill
Excellent grasp of the financial and economic drivers of the overall business with the ability to create compensation packages that will attract, retain, and motivate the right talent
Experience in applying judgment and problem solving skills to situations where there is no clear or one answer and high degrees of ambiguity
Demonstrated track record of driving initiatives to closure

Director Sales Operations Resume Examples & Samples

Minimum of 5 years Sales call center experience
Minimum of 7 years call management experience
Strong operational focus with demonstrated project management, change management, and execution skills. Self - motivated and able to work with little direct supervision and drive results with disciplined follow - though
Strong strategic thinking and business acumen with the ability to align people related strategies and recommendations with business objectives. Adaptable and flexible style of collaborating with key stakeholders in setting direction
Proven ability to quickly gain credibility, influence and partner with business leaders and the human capital community. High integrity with a reputation of a trusted confidential advisor and partner
Strong understanding of call center operations and how the systems, tools and processes come together to create an experience for the consumer and the agent

Director, Sales Operations Resume Examples & Samples

Develops sales communication framework for enabling AVS sales, AVS BU partners and cross BU sales segments to have awareness and understanding of the go to market strategies and competitive positioning
Partners with central sales operations and AVS Business to establish communication methodology and tools
Leads by example; coaching, promoting, encouraging and mentoring the sales organization towards high performance
Coordinates with central sales operation on the design and roll out of tools
Responsible for Sales Recognition Communications and program management
5-10 years experience in either Communications or Sales Operations
Strong understanding of sales and adult learning, social media and written and oral communication skills, multi media, data analytics as well as history of engaging with leadership
Advanced skills in Microsoft Excel and Powerpoint and be proficient in multi-media, and other communication methodologies
Prior Sales experience is a plus
Prior use of Salesforce.com, Savo, Tableau are a plus

Director, Sales Operations, GSO Resume Examples & Samples

Providing operational assistance thus allowing Sales Leaders and Sales Executives to focus attention on the success of customers, prospects and sales associates
Supporting strategic planning initiatives
Continuous improvement of process efficiency and effectiveness
Development and coordination of sales programs
Operates to address operational issues thus allowing the Sales Leader(s) to devote much of their attention to opportunity management, sales associates and the businesses they support
Provides relevant insights for cadence driven processes enabling business focus, sales execution, and transparency (e.g. bi-monthly forecasts, pipeline status, etc…)
Demonstrated ability to interact with and support senior leaders
Solid understanding of business process management best practices, documentation, and measuring continuous improvement
Very strong skill level with Microsoft Office, especially Excel

Director, Sales Operations Resume Examples & Samples

Lead Sales Operations to enable Convatec to be the most respected Medtech company
Support our Wound, Ostomy, Channel and Healthcare Systems business units
The scope of the role will include leading sales reporting and all Sales Operations – deployment, Fleet Management, sales analytics and incentive compensation
Ensure that platforms & systems provide the support & flexibility needed by the Sales & Marketing stakeholders
Lead, engage and manage the entire team – make an assessment on structure and skills; ensure open positions are filled with top talents
Establish effective relationships with business peers and functional peers to enhance business performance
Demonstrate strategic thinking, and instill standards of excellence at every level in the Commercial organization
Examine and analyze reporting from across the region to analyze trends and identify potential improvements, best practices, and unseen opportunities / risks
Act as a resource and leader within the Commercial Operations Team
A Bachelor’s degree is required as a minimum and an MBA or advanced degree in Business or related discipline or equivalent education/experience is preferred
A minimum of 10 years of related sales operations management experience with a strong understanding of the USA market and environment and how the functions supports and drives a successful business
Experience with in Medical Technology Disposables is strongly preferred
Strong leadership and collaborative skills and behaviors are required to successfully partner with business leaders and peers, as well as to lead, engage and manage the entire commercial operations team
Must have strong written and verbal communication skills with the ability to clearly articulate with all levels of the organization
Proven superior analytical skills and strategic thinking skills to ensure sound business decisions are created, implemented and executed
Strong financial and business acumen to lead the pricing analytics and contracts team – providing direction, ensuring the team has the required skills, behaviors and talent to drive a competitive advantage through their contributions
A deep understanding of how the entire sales operation function works with, and impacts, the sales organization – and demonstrated ability to work effectively in this space
Strong technical skills and understanding as well as implementations of CRM systems and the needs of the sales organization as it relates to technologies, data and reports
Sound knowledge of the healthcare industry, internal and external markets and an understanding of the current environment with insight into future trends for the industry and the impact on the business and this particular function is required

Director, Sales Operations Resume Examples & Samples

Understand Dell EMC’s existing GTM / RTM models and growth / profitability objectives going forward
Ensure that the infrastructure and reporting capability is in place to drive the strategic business priorities. Collaborate closely with the Performance Analytics Group, both in APJ & Globally
Drive and Support operationalizing the IOP KPI’s in Run the Business management system. Ensure that management dashboards & scorecards are in place to focus the conversations on business opportunities
Deliver data & insights to the various management levels in the APJ business, namely Region, Sub Division & Teams within the Sub-Divisions
Lead and manage the data & insights team, developing the team, improving current capabilities as well as building capabilities for the future
Build strong relationships with both regional RTB / IOP and Global teams to ensure best practice and most advanced methods are employed to gain insight
Support the investment strategy in capacity and coverage providing efficient tracking and insights into performance
Provide analytical and consulting support on ad hoc projects that drive increased performance in the business
Bachelor Degree in Business or related discipline required. MBA is desirable
Work experience of 10+ years within Finance, Strategy, Sales Planning or Business Intelligence. Understanding of the IT market within APJ is an advantage
Proven Data & Analytics background including deploying reporting & leveraging Statistical methods in driving insight
Proven track record in leading teams and driving high performance outcomes
Excellent analytical and financial skills are required, including financial modeling and data manipulation. Proficient with Microsoft Windows Excel, Word, Access, and Power Point required

Senior Manager / Director, Sales Operations Resume Examples & Samples

Work directly with various business leaders and sales teams; direct accountability for the delivery of Sales Enablement reporting programs and analytical support of sales
Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization; recommends revisions to existing reports, or assists in the development of new reporting tools
Administer Sales incentive commission plans. Work with Human Resources, Finance and senior Sales leadership to design Sales incentive commission programs that provide market-competitive pay, reinforce Sales organization strategy, and align with business and Sales organization objectives. Establishes Sales compensation program rules, policies and procedures, and ensures timely and accurate commission processing. Collaborates with Sales and Finance in support of the equitable assignment of sales force quotas and ensures quotas are optimally allocated to all sales channels and resources
Proactively identifies opportunities for sales process improvement; works closely with sales management to inspect sales process quality and prioritize opportunities for improvement
Assists sales management in understanding process bottlenecks and inconsistencies; facilitates an organization of continuous process improvement
Working with Finance and Human Resources, provides assistance with sales incentive compensation administration on an as-needed basis, or when required to arbitrate or clarify the application of sales compensation program policies and procedures
Work closely with Sales and Marketing management to optimize the effectiveness of the firm’s technology investments. Coordinates with Sales Effectiveness team on technology training delivery to Sales, Sales management and Sales support personnel
Demonstrated ability to work collaboratively and resolve conflict across different functional areas in a matrix organization, as well as with external stakeholders
Directs and supports the consistent implementation of company initiatives; builds peer support and strong internal-company relationships with other key management personnel
Degree in Business or Finance, MBA preferred
4+ years previous Sales Operations / Finance experience
Proven ability to manage and resolve complex and ambiguous technical and analytical issues
Demonstrated success with at least one large Sales Incentive Plan design project
Technical project management experience; data management, data consolidation, complex reporting, database design, etc
Exceptional analytical skills and experience working with large-scale, complex datasets
Communication skills for both a technical and business audience

Director, Sales Operations Integration Resume Examples & Samples

Lead and manage the assessment and activities to implement territory & bag alignment and quota setting, and ensure that compensation planning is appropriately aligned to incentivize effective execution of the combined commercial organization’s Go To Market strategy. Critical to success will be the ability to effectively influence geographically dispersed sales compensation administration teams and to execute the compensation administration changes across LSG
The other key priority of this role is to champion the assessment and optimization of LSG’s incentive compensation tools and processes. Responsibilities include selection and implementation of incentive Compensation Tool(s) as determined through due diligence
BS/BA required, major in business or technical field preferred. MBA or other advanced degree a plus
10+ years of Sales Operations and Compensation Management experience in a complex, multilevel manufacturing environment preferred, including working with and supporting global teams, and interfacing with executive level commercial leads
Experience with best practices and challenges of a high performing field sales organization
Experience with data warehousing and CRM tools required; Seibel, Saleforce.com and Cognos reporting tools desired
Highly effective Influencing skills is a ‘must’ for the candidate’s success in managing these projects without direct reports
Ability to think through and implement creative solutions
Excellent relationship building skills and collaboration with other sales operations leaders and teams
20-25% travel
BA/BS in major in business or technical field preferred; MBA, advance degree or equivalent professional experience
Minimum of 15 years of progressive experience; 10 years in a leadership role

Director, Sales Operations Resume Examples & Samples

Understanding strategic priorities across Dell's Channel business units
Driving transformational process designs and programs to support the company strategy across multiple layers of organization
Identifying opportunity areas and best practices processes, tools, and related controls
Developing business cases, ROI analytics, impact analysis and prioritization requirements for program selection
Translating opportunities to process steps, organizational design, and tool requirements
Identifying and documenting current state "as-is" and "to be" process flows, system flows, and data flows
Coordinating across organizations to determine impacts from implementation of future state solutions
Providing business insights and recommending solutions to address critical business items and identify opportunities to achieve overall program objectives
Partnering with various organizations to ensure alignment

Director, Sales Operations & Effectiveness Resume Examples & Samples

Oversee Sales & Operations Planning to ensure optimum level of manufacturing output. Serve as point of contact between key stakeholders to gain agreement and an approved consensus plan
Oversee and improve demand planning accuracy to create reliable revenue and inventory forecasts. Serve as the liaison between key stakeholders and various functions
Drive both operational and strategic efforts for Business unit leadership including internal communication flows between various functions
Manage sales incentive plans (SIP) including plan design in partnership with Finance and assist HR; continually improve and refine plans to drive effective selling behaviors
Lead Inside Sales function strategy and execution
Oversee implementation and maintenance of eCommerce model
Assist sales team to drive operational logistics including optimizing resource allocation across teams, measuring progress against sales goals, and assisting in key sales management meetings
Oversee Sales TEOA which is focused on the reconciliation, development and tracking of key performance metrics in order to enhance analytics and improve the decision making process
Work with functional partners (Finance, HR, Operations, Technology, or other Business Unit or Corporate) to ensure successful execution of key projects, while continually identifying opportunities for ongoing program improvements and enhancements
Help identify opportunities to improve sales team efficiencies, and lead efforts to scale best practices across regions
Develop, manage and report on key revenue and pipeline metrics
Oversee sale training programs by leveraging external and internal training and sales leadership resources; coordinate with HR to ensure both talent and organizational development priorities are being met
Support sales integration of any acquisitions
Bachelor’s degree required with an MBA strong preferred
10+ years of experience working with some combination of sales, sales operations, sales effectiveness, finance, operations, continuous improvement, pricing and/or project management
Strong presentation and communication abilities
Desire to drive key projects through to completion, meet critical deadlines, and track progress constantly

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Director, Sales Operations Resume Samples

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Director, Sales Operations Resume Examples & Samples

Director Sales Operations Resume Examples & Samples

Director Sales Operations Resume Examples & Samples

Director, Sales Operations Resume Examples & Samples

Director Sales Operations Resume Examples & Samples

Director Sales Operations Resume Examples & Samples

Director, Sales Operations Resume Examples & Samples

Director, Sales Operations Resume Examples & Samples

Director, Sales Operations Resume Examples & Samples

Director, Sales Operations Resume Examples & Samples

Director, Sales Operations AP Resume Examples & Samples

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Director, Sales Operations By Kilian Resume Examples & Samples

Director Sales Operations Resume Examples & Samples

Senior Director, Sales Operations Resume Examples & Samples

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Director, Sales Operations Resume Examples & Samples

Director, Sales Operations Resume Examples & Samples

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Director, Sales Operations Resume Examples & Samples

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Director, Sales Operations Resume Examples & Samples

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Director Sales Operations Resume Examples & Samples

Director, Sales Operations Resume Examples & Samples

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Director Sales Operations Resume Examples & Samples

Director, Sales Operations Resume Examples & Samples

Assoc Director, Sales Operations Resume Examples & Samples

Director Sales Operations Resume Examples & Samples

Director, Sales Operations Resume Examples & Samples

Director, Sales Operations Resume Examples & Samples

Director, Sales Operations Resume Examples & Samples

Director, Sales Operations Resume Examples & Samples

Director, Sales Operations Resume Examples & Samples

Director, Sales Operations Resume Examples & Samples

Director, Sales Operations Resume Examples & Samples

Director, Sales Operations Resume Examples & Samples

Director, Sales Operations Resume Examples & Samples

Director Sales Operations Resume Examples & Samples

Director, Sales Operations Resume Examples & Samples

Director, Sales Operations Resume Examples & Samples

Director, Sales Operations Resume Examples & Samples

Senior Director, Sales Operations Resume Examples & Samples

Director, Sales Operations AP Resume Examples & Samples

Director, Sales Operations Asia Resume Examples & Samples

Director Sales Operations Resume Examples & Samples

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