Payment Manager Resume Samples

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T Schamberger

Telly

Schamberger

706 Hailey Ramp

Detroit

+1 (555) 666 1555

706 Hailey Ramp

Detroit

Phone

p +1 (555) 666 1555

Experience Experience

New York, NY

Assistant Manager Wire Payment Investigations

New York, NY

Zemlak-West

New York, NY

Assistant Manager Wire Payment Investigations

Will work with PPOC Training Team to provide Investigation “technical” training for new /existing staff providing feedback on progress
Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance
Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities
Ensures continuous improvement by identifying gaps/efficiencies in operating practices
Responsible for training new and existing incumbents on Wire Payment Investigation processes
Demonstrate flexibility to work occasional overtime and rotate working on statutory holidays
Responsible for the development of a continuous learning philosophy by enhancing competencies through self development plans i.e. coaching; RBC Campus; cross-training; job-shadows; Skilsoft courses etc

Detroit, MI

Payment & Transfer Product Manager

Detroit, MI

Jakubowski, Turcotte and Shields

Detroit, MI

Payment & Transfer Product Manager

Develop competitive benchmarking and identify emerging trends in global money movement arena
Optimize pricing of existing transfer portfolio
Integration with Risk Management on new & existing portfolio risk policies, including transfer limit strategies, to manage losses and exposure
Develop and keep current new transfer and debit product related training, such as The Source, and respond to branch client excellence ideas
Oversight of consumer disclosure and change in terms and communication strategies and execution relating to product and policy changes
Develop and keep current new debit and transfer product related training, such as The Source, and respond to branch client excellence ideas
Manage and escalate to resolve all issues on existing product suite

present

Phoenix, AZ

Corporate Infosec Payment Systems Protection Manager B

Phoenix, AZ

Trantow and Sons

present

Phoenix, AZ

Corporate Infosec Payment Systems Protection Manager B

present

Advocating and implementing a portfolio of money movement (payment) protection capabilities
Overseeing the production of integrated plans and ensure timely deployment of associated risk-based solution(s)
Reference one or more widely recognized technology standards, such as Control Objectives for Information and Related Technology (CobiT), National Institute of Standards and Technology (NIST), IT Infrastructure Library (ITIL), ISO 17799, BITS (Bank Information Technology Secretariat), and/or other industry publications for discrete controls.
Participate in business planning, bringing knowledge and vision of technology and systems related to the company’s competitive position. Lead and/or provide oversight to assigned initiatives to ensure successful completion and realization of benefits/objectives
Provide timely and accurate reporting to the CISO and other senior-level officers. Work with Information Security Governance to analyze and report on operating metrics, performance tracking, error resolution and effectiveness measures related to security engineering infrastructure
Develop and leverage a network of external business partners, academics, and technology thought leaders to ensure the Bank provides the best-in-class security infrastructure
Work effectively with peers and others (up to and including members of Executive Management), both within IT Services, lines of business (LOBs), and subsidiary and affiliate organizations to accomplish assigned initiatives

Education Education

Bachelor’s Degree in Business

Northwestern University

Bachelor’s Degree in Business

Skills Skills

Solid understanding of data security fundamentals and security frameworks applicable to money movement (payment) protections (ISO 2700X, NIST, COBIT, etc.)
Demonstrated proficiency in basic computer applications, such as Microsoft office software products
Strong interpersonal and communication skills, verbal and written
Ability to interact effectively with Executive Management
Ability to travel, occasionally overnight
Ability to think strategically while executing on multiple projects within deadlines
Ability to lead teams through design, planning, and execution of projects, resolving issues and addressing resource constraints
E) Application security, including security development lifecycle, and the ability to apply to client-server and web-based application development environments
G) Encryption methods and technologies for data-in-transit and data-at-rest scenarios
F) Enterprise databases and database security, including database activity monitoring (DAM) and database access control (DAC) technologies

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Assistant Manager Wire Payment Investigations Resume Examples & Samples

Manage volumes and organize workflow of the team, prioritize workflow to meet performance indicators, track and keep accurate records of individual contributions and actively provide assistance with the day to day processing when required
Responsible for overall team results as measured through established KPI
Ensure investigation requests are processed in accordance with established guidelines
Provide day to day leadership and management to a diverse work team emphasizing coaching, teamwork, with a strong focus on capacity management and benchmarking methodology
Proactively assess obstacles and identify opportunities to improve overall team performance
Responsible for the development of a continuous learning philosophy by enhancing competencies through self development plans i.e. coaching; RBC Campus; cross-training; job-shadows; Skilsoft courses etc
Responsible for cross training select group of individuals on Compensation practices and Compensations Officers on Wire Payment Investigations
Responsible for training new and existing incumbents on Wire Payment Investigation processes
Work closely with other Client Service groups and service partners; establishing collaborative working relationships to enhance the customer experience and minimize costs
Ability to resolve high risk/high impact situations ensuring critical/emergency situations are escalated to management
Provide ongoing support to the Escalation Officer on both escalated cases and referrals received from Clients, Service Partners and staff by taking ownership of the issue at hand ensuring satisfactory resolution
Responsible to utilize fact-based analysis such as MIS to proactively manage workflow distribution, ensuring established internal and external standards are met consistently
On an ongoing basis, assure fulfilment of Internal Audit, SOX, Policy & Procedure Library, RCA and ICR requirements
Demonstrate flexibility to work occasional overtime and rotate working on statutory holidays

Payment & Transfer Product Manager Resume Examples & Samples

Develop strategy and roadmap for new product opportunities and value proposition enhancement of debit card products and transfers, including research, innovations and redesign
Develop revenue and profitability of new payment product launches, as well as impact to overall p/l, including operational and expense improvements
Optimize pricing of existing transfer portfolio
Lead teams cross functionally, including Sales and Marketing, Client Experience, Branch and Call Center Operations, Technology, Legal and Compliance, Internet and Mobile, to ensure timely delivery of product management projects
Interface with segment and channel partners to create payment product and transfer features and benefits that serve key segments
Drive Payment Product innovation, balancing customer need and product profitability
Lead delivery of all technology requirements for new and existing product enhancements, including appropriate test planning
Management of Gift Card and Travelers Cheques business
Define and own performance management metrics and develop reports to efficiently manage / track proper implementation of strategic initiatives, competitive landscape and market position
Preparation and presentation of business reviews to highlight transfer and debit trends and activities with recommendations to senior management
Work with internal control partners to ensure new debit and transfer products, product enhancements and current practices adhere to regulatory requirements
Develop and keep current new debit and transfer product related training, such as The Source, and respond to branch client excellence ideas
Oversight of consumer disclosure and change in terms and communication strategies and execution relating to product and policy changes
Manage and escalate to resolve all issues on existing product suite
Understanding of Retail Banking products, payments industry and segment needs
8 to 10 years of experience managing product strategy and development in financial services or payment firms
Direct P/L responsibility
Track record of driving successful projects/programs
Demonstrated ability to think strategically and be detail-oriented
Strong project management skills. Ability to manage and prioritize multiple projects simultaneously and under strict guidelines
Innovative and creative thinker; ability to develop new ideas
Strong business management presentation skills
Strong Word, Excel, and PowerPoint skills

Payment & Transfer Product Manager Resume Examples & Samples

Develop roadmap for new debit and transfer product opportunities and value proposition enhancement of payment and transfer products, including research, innovations and redesign
Develop competitive benchmarking and identify emerging trends in global money movement arena
Manage seamless migration and global integration of Citibank Global Transfer and Wire Transfer product functionality to new systems platform
Collaborate with Segment, Internet & Mobile and other Lines of Business to develop cohesive and consistent money movement delivery strategies across the globe
Assess client needs and grow share and penetration of existing client transfer product utilization and money flows
P/L management of Citibank Global Transfer and Wire Transfer portfolio to maximize shareholder value across channels, sub-segments and products
Integration with Risk Management on new & existing portfolio risk policies, including transfer limit strategies, to manage losses and exposure
Oversee revenue and profitability of managed products including operational and expense improvements
Interface with global partners, TTS and Citishare that support Transfer Product business
Ensure adherence to all regulatory and AML related policies that impact Transfer Product business
Define and own performance management metrics and develop reports to efficiently manage / track proper implementation of initiatives, competitive landscape and market position
Work with internal control partners to ensure transfer and debit products, product enhancements and current practices adhere to regulatory requirements
Develop and keep current new transfer and debit product related training, such as The Source, and respond to branch client excellence ideas
Bachelor’s degree and MBA preferred

Payment Innovations Program Manager Resume Examples & Samples

Advanced experience leading special projects and producing metrics, measurements and trend reports
Demonstrated ability to run large scale, highly visible programs with responsibility for multiple project teams
Demonstrated ability to build and maintain relationships
Understanding of value based reimbursement
Strong analytical aptitude and understanding of financial data
Payment innovation and bundled payment experience
Network experience
MBA or other advanced degree
Experience initiating and implementing

Manager, Retail Payment Products Resume Examples & Samples

Responsible and accountable to ensure effective business management of Drafts, AMEX Traveler’s Cheques, and Certified Cheques and provide input to manage product positioning and sales support, including marketing materials, technical support, fraud risks etc
Undertake research and business development from a strategy, product and policy standpoint including analytics, (ie. Quarterly AMEX sales) business case preparation, process design and implementation
Analyze requests for potential product and/or service delivery enhancements and where applicable, recommend viable alternate solutions with a focus on increasing revenue and reducing costs
As SME, provides key input for product performance/delivery issues, system/product changes, development of sales programs and marketing material and upgrades and maintains an on going awareness of competitive initiatives and products, and drive business results
Manages ongoing management of alliances, vendor/supplier relationships i.e. (AMEX)
Responsible to maintain and control operational risk policies, privacy issues, and technical and regulatory risks, including fraud losses
Prepare and evaluate reports on volumes, campaign and sales results using enhanced product metrics
Keep folios, operating guidelines, training materials, job aids, and client agreements current to meet client/staff needs
Lead strategic reviews to assist in developing strategic direction of product portfolio
Responsible for the coordination and resolution of client complaints related to accountabilities received from Client Care, Ombudman’s office, etc
Maximize synergies and quality working relationships with business partners, stakeholders maintaining the spirit and intent of overall P&CB strategies
Maintain balanced view: reduce cost, increase efficiency, enhance client and employee experience while keeping within RBC risk appetite
Proactively collaborates and shares knowledge and expertise with others
Improves working synergies to be more efficient and effective
Motivated, achievement oriented
Excellent interpersonal, oral, written and presentation skills
Strong analytical and technology skills, eg. Excel, PowerPoint
Ability to respond and react appropriately to shifting priorities
Payment business and process knowledge
Analytical/Conceptual Thinking
Teamwork and Co-operation
Proven track record in project management
Ability to manage multiple ongoing projects and prioritize work to manage competing demands from various groups and unexpected requests
Looks across the platform to ensure alignment and synergies achieved
Proactively shares knowledge and expertise with others
Ability to work independently and with a strong attention to detail
Escalation of issues for resolution requiring management support after discussions with key stakeholders have resulted in a “stalemate”

Senior Manager, Payment Solution Applications Resume Examples & Samples

Provides security stewardship to 5+ critical applications, ensuring the data pertaining to clients remains safe guarded
Ensures that all Maintenance implementations meet enterprise application and technology standards, and follow the prescribed enterprise governance framework and processes
Provides Governance and Oversight with respect to issues resolution, incident management, the incident communication framework
Provides Leadership and Direction to continually improving efficiency in order to reduce maintenance/Total Cost of Ownership associated to our technology
Manages the overall technology maintenance budget for the Business ensuring the best possible return on investment for the client
Directly accountable for an annual planning budget, which includes; systems maintenance, vendors services and professional fees
Develops operating plans, establishes priorities and documents staffing requirements for current and future years
10-15 years of experience in multiple IT leadership positions
Advanced to expert knowledge in PMF, SDLC & CMM processes for application support and development
Undergraduate Degree or equivalent experience
RBC PM Internal Certification program or equivalent experience
Business Certification (CSC, CFA, etc.) considered an asset
Different design techniques
Facilitation Skills
Risk Assessment & Quantification methodologies
Conflicts and issues resolution and escalation
Knowledge of different programming languages
Knowledge of multiple platforms
IT Standards, Methodologies, CMM & audit requirements
Business Units strategies, needs and technology
Trends in the marketplace/ technology
RBC HR philosophy, principles, direction, policies & guidelines
Talent Management process (recruitment/selection, performance management, performance development/coaching, reward/recognition
Workforce Planning
Job Design
Organization Design
20% Improved Efficiency & Effectiveness
Acts within authorized authorities and limits
Approves NIE and capital Expenditures within plan
Oversees multi-disciplined initiatives; integrates through multiple team managers; and external organizations/relationships
Manages diverse 3rd parties (consultants, offshore, near shore) with divergent approaches
Charting new ground; highly complex environment with considerable ambiguity

Senior Manager Payment Resume Examples & Samples

Leads the payment strategy and all projects within it, in close collaboration with the business functions, IT and the markets. Responsible to drive the implementation, with a focus on implementing initiatives within key markets with a 2-3 year outlook
Based on the strategy, leads the business areas accountable for payment projects, working closely with IT and functional areas to support development and delivery of the program
Liaise with markets to align best practice payment approach and ensure solutions are delivered that meet business objectives
Provide governance of global payment solutions
Support change management of the payment projects within the organization including documentation of knowledge/processes, in close collaboration with business stakeholders and change management team
Provide operational support to less mature markets
Continuous monitoring of payment and risk management results and industry developments to identify vulnerabilities and recommend improvements
Expert in POS and e-com payment processes and systems
Broad and detailed knowledge about Omni-channel, combining experience and industry best practice
Good understanding of eCom Risk Management processes and solutions
Systematic and structured approach
Great knowledge of in store processes
Additional languages are an advantage
University degree and/or commercial training in the area of Finance, Accounting, Economics, Marketing or Sales is preferred
5-8 years payment experience, proven project management experience implementing payment solutions
First leadership experience

Product Manager, Payment Products Resume Examples & Samples

Responsible for all aspects of product management life cycle including the management of products through growth to decline. Lifecycle management includes activities such as financial planning/forecasting and analysis, assessing industry and competition, uncovering client needs, formulating product and marketing strategies, making key decisions regarding your products and cross-functional teaming
Accountable for revenue and profitability of products including annual forecasting and KPI target setting and quarterly re-forecasting
Develop, implement and maintain product/product portfolio strategies and tactics to ensure products continue to offer strong value propositions to all our business client segments (based on in-depth understanding of client needs and processes) focusing on achieving revenue targets (rationalize product portfolio where necessary)
Responsible for identifying, documenting and “selling” to senior management the future enhancements (innovations) to your product portfolio
Ensure risk assessments are documented and updated as per the required schedule and that adequate control measures are implemented and maintained throughout product's life cycle
Ensure effective management of each product through its lifecycle to capture its full business, market and profitability potential
Build solutions and processes to ensure product line is compliant with evolving regulations (industry standards, Anti Money Laundering regulations, Cross border requirements while minimizing the potential impact on our clients
Establish and update, as required, competitive product pricing through use of disciplined competitive benchmarking and value driver assessment process
Ongoing business management of third-party suppliers involved in the delivery or service of the products (as required)
Ability to manage the expectations and priorities of multiple stakeholder groups. Understands the business strategy and priorities and can make appropriate tradeoffs to stay true to goals, objectives and strategy of various initiatives
Strong business acumen with proven business results/successes from past positions
Global mindset and awareness
Robust analytical skills
Strong understanding of Cash Flow Management and Clients’ collection and disbursement processes
Strong understanding of marketing principles and new product development processes
Knowledge of relevant risk identification and mitigation strategies
Knowledge of relevant legal and regulatory environment
Experience with Corporate/ Commercial/Small Business clients through past roles in product management, sales, segment management, marketing, etc
Ability to work effectively with executive and senior management across a several different business platforms
Well-developed written and oral communication skills
Knowledge of Project Management concepts
Bachelors of Commerce and or MBA – Role requires broad business management insight and knowledge, especially in Client relationship concepts and principles
5 years or relevant or similar experience

Commercial Card Senior Product Manager Enterprise Commercial Payment Resume Examples & Samples

Articulate client needs across segments, and translate them into market leading products, features and services
Sweat the small stuff when it comes to client experience, and design solutions that deeply connect with our client partners
Keep pulse of the industry to maintain and enhance subject matter expertise, identify trends and changes in client and competitor behaviors, and keep abreast of changing regulatory requirements
Coordinate sales, marketing, product development, implementations and client support with vendor partners and other internal service partners
Work closely with senior and executive level management
Follow a cyclical process of financial review, forecasting, idea generation, opportunity sizing, business case preparation, product development, and commercialization
Demonstrate thought leadership and create intlectual capital through articles, white papers, marketing communications and speaking engagements
Build and develop consensus within the organization through frequent interaction with stakeholders including technology, operations, sales, marketing, legal, compliance, and KeyBank segment teams
Deliver training internally and externally to convey an understanding of the products and client usage
Develop and maintain client-facing collateral and internal documentation to support sales and commercialization processes
Bachelor’s degree required. Advanced degree and industry experience preferred
Minimum of 4 years experience in the payments industry with an emphasis on card products
Strong fianancial acumen
Excellent analytical, problem solving and quantitative skills. Must be comfortable making decisions based on imperfect information
Strong internal and external communication skills. Must be able to create and conduct executive level presentations, present at industry events, and interface with the media and clients as appropriate
Excellent project management skills with the ability to manage multiple projects/initiatives simultaneously and achieve targeted completion dates
A team player with proven ability to build strong collaborative relationships with internal and external partners including finance, technology, operations, sales, marketing, legal, compliance, and vendors
Proven ability to assess and enhance product effectiveness and market receptiveness
Process improvement orientation. A proven ability to recommend solutions, champion change, manage implementation, influence others, and foster teamwork
Proficiency with standard Microsoft Office software

Assistant Manager Wire Payment Investigations Resume Examples & Samples

Key responsibility is to conduct Quality Control/Assurance within Wire Payment Investigations, utilizing a variety of daily/weekly reports and statistics to ensure processing accuracy, timeliness and consistency
Provide day to day leadership and management to a diverse team
Performs Post-Audit on Self-Verified payments by Investigation Officers
Will work with PPOC Training Team to provide Investigation “technical” training for new /existing staff providing feedback on progress
Responsible to utilize fact-based analysis to proactively manage workflow distribution and queue volumes, ensuring established Key Performance Indicator is consistently met
Responsible to provide a disciplined approach, using enterprise tools and best practices, in providing support/guidance to the Business Unit. Manager and Payments & Trade staff in maximizing the operational efficiency / effectiveness of the workplace
Reviews Escalations for trends/gaps and efficiencies providing timely/accurate feedback including process improvement recommendations and in identifying coaching opportunities
Supports the resolution of escalated cases
Provides support in the investigation queues during high volumes/absences
Ensures Key Performance Indicator targets are monitored and validated prior to month end reporting
Consistently adapts to the changing business environment demonstrating a sense of urgency to deliver quality service within established time frames in high profile setting
Ensures continuous improvement by identifying gaps/efficiencies in operating practices
Promotes an environment of open, two-way communication, fostering teamwork through leadership and personal examples
Establish and maintain a strong working relationship with Service Partners providing assistance and guidance as required
Achievement Motivation
Business Orientation
Conceptual Thinking
Customer Service/Service Partner Orientation
Impact and Influence
Information Seeking
Listening, Understanding & Responding
Teamwork and Co-Operation
Business Writing
In-depth knowledge of Payment Processing and Investigation Procedures
Good knowledge of CBA/CPA rules and SWIFT standards
Good knowledge of IntelliTRACS, Bess, CSR Workbench, OLRVIEW, Imatch, EFT, FT, EFT interface
Good knowledge of related products
Good organizational and interpersonal skills, tact and diplomacy
Computer literacy – ie. Knowledge of PC’s and Microsoft – related software
Ability to embrace organizational change at an individual and team level
Strong keyboarding skills
Flexible to work occasional Statutory Holidays*

Account Manager, Payment Services Resume Examples & Samples

Overall management of Priceless Tables campaign - up to 35 custom dinner events (most of which
Oversee development, implementation, and execution of events/ marque sponsorships; tasks include
4+ years’ agency/client service experience
3+ years’ experience in event planning
Ability to be day to day client contact in conjunction with other team members
Demonstrated ability to work as part of a team and to solve problems effectively and

Senior Program Manager, Payment Platforms Resume Examples & Samples

Research, conceptualize, test, design, launch, and manage new customer payment programs to drive engagement, and long term loyalty & profitability
Identify key customer insights and opportunities for growing engagement and revenue, and managing risks
Partner with and lead cross-functional teams within (across marketing, finance, technology, customer service, and merchandizing divisions) and outside zulily (e.g. payment networks, issuers, advisors)
Specify requirements and prioritize projects on an ROI-basis for product roadmap driving projects to completion on or prior to scheduled due date
Establish roadmap and goals, and communicate results to stakeholders
5+ year of experience in managing payments products, programs, or partnership
Experience in aspects of engagement including strategy, execution, analysis, and infrastructure
Relevant consumer marketing/financing and/or e-commerce experience
Must possess excellent business judgment, outstanding written and oral communication skills, and a practical, common sense approach to getting things done
The ability to think big, manage ambiguity, and use influencing skills to move quickly and deliver results in an entrepreneurial environment is critical to the success
Fearless but thoughtful in their pursuit of results
Flexible and resourceful, and easily adaptable to changes in environment and prioritization
Keen attention to detail, and ability to dive deep
Hands-on experience with SQL/Big Query in order to drive required analysis independently and swiftly
Graduate degree in Business (Finance / Marketing) discipline preferred

Senior Manager Payment System Solutions Resume Examples & Samples

Define internal and external interfaces and the GAP's of the current functionality to consider in the new platform
Identify risks of online, batch and offline process in any new implementation
Develop the diagrams and stream maps of current acquiring and issuing platform including all the applications used by the bank
Evaluate the current architecture and infrastructure of the Bank and propose a new architecture based on the best practices of the payment industries
Validate and propose the architecture and infrastructure impact of the new acquirer and issuer platform
Integrate online and offline Interfaces in coordination with the Acquirer and Issuer Team
Coordinate to ensure a proper knowledge transfer to IT Operations
Ensure the integration of the Acquiring and Issuing Releases IT components into the ongoing IT operations
Coordinate with the different areas of IT, the installation and administration of the IT components of the Acquiring and Issuing Releases (amongst others: Data Security, DBAs, Network and Communications, Programming, Infrastructure, Scheduling, Change Management, etc.)
Ensure the Acquiring and Issuing Releases are fully integrated into the ongoing IT Operations
Participate actively as member of the acquirer and issuer team and provide feedback to the each program manager
Spanish is an asset
Experience working as Technology Architect in transactional processing platforms
Experience in processing platforms connected to VISA, MASTERCARD and AMEX networks
Strong knowledge of online, offline and batch process for acquirer and issuer processing
A lot of experience and depth knowledge in different message protocols for VISA and Mastercard message, Base24, ISO, advices, etc
Knowledge in End to End transactional processing flow for Acquiring and Issuing
International Payment operational and technical experience is considered an asset
The incumbent is to have a developed, demonstrated competence in some technical area related to the financial industry and/or information systems in order to understand the working of a specialist’s mind. To be effective, a thorough knowledge of the Bank’s formal and informal organization structure is imperative
The position requires expert knowledge issuer and acquirer products
The incumbent is expected to have extensive knowledge of emerging technologies, product development methodologies and technical architectures pertaining to the area
The position requires expert team building skills to create and sustain highly motivated groups within diverse and multi-functional reporting units that are not within the incumbent’s direct supervision
The incumbent must possess strong problem-solving and analytical skills to rapidly assess problem situations and creatively develop alternate solutions and approaches necessary to resolve high-level, complex problems. The individual is expected to bring solutions to the table and support an “information technology” part of all business plans
The individual requires superior oral and written communication skills
Strong influencing skills and negotiation skills are also critical in order to negotiate with project team members/management to acquire/maintain support and to negotiate priorities with full consideration and awareness of potential impact on business needs and outcomes

TTS NA International Payment Card Product Manager Resume Examples & Samples

Overall Product Management for Fleet and IPC Product Offerings
Overall leadership of ownership of Product Compliance Projects
Fee Strategy and System Enhancements
Fleet Vendor Management
Client Spend Analysis
Expense Management
Sub-product P&L Analysis
Global Compliance Projects and Relationship Management
Management of a critical product
Insight into key functional teams, including Risk, Operations, Implementation and Global Product Development
Acquiring depth of product management and commercial card knowledge
Oversight over a complex and growing business
Exposure to other TTS products and regional teams
At least 5 years of banking experience with focus in the Cards space. Knowledge of commercial cards preferred
Bachelor's degree required, MBA preferred
Strong strategic, analytical, and influencing skills
Self-motivated, self-starter, ability to take ownership and ability to work in a complex environment
Product or Market Management; project management discipline

Account Manager, Payment Services & MLB Resume Examples & Samples

Assist in the development of strategic plans
Manage day-to-day property relationships
Lead the development of activation plans and project management tools
Lead on-site activation of approved programs
Interface with rights holders on behalf of client
Provide and analyze industry trends, research, competitive, and POVs
Manage relationships with outside vendors and properties
Prepare written communications for various organizations/clients, including business cases, case studies, position papers, etc
Support management of program budgets and timelines
Oversee asset allocation process related to properties under management

Product Manager Digital Subscription Payment Platform Optimization Resume Examples & Samples

Manage customer-facing and back-end payments roadmap across all billing partners
Using A/B testing, usability testing and internal analytics, focus on payment user experience improvement across platforms. Constantly evaluate the payment process, hypothesize barriers to successful subscription sign-up, and plan/implement testing to improve subscription sign-upsuccess
Work with third party billing vendors to identify necessary and/or desirable features and evaluate partner billing partner improvements for adoption
Monitor internal and third-party tools to report on trends in payment processing and identify and prevent fraudulent activity
Collaborate with the marketing and product teams to assess feasibility of desired promotions
Prioritize, design, implement and ensure quality of enhancements and fixes, including creation and integration of special offers
Coordinate post-launch Validation of new billing and payments features processes: Manage the development of training materials and train quality assurance, technical support and others on new product features
3 to 5 years of experience in the subscription payments or payment optimization space
Prior experience with payment process improvement and optimization
Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions
Deep experience with A/B testing tools and using testing to improve experience and drive success
Strong analytical skills & technical acumen along with knowledge of product management principles
Expert ability to use tools essential to product management responsibilities, such as Omnigraffle, Balsamiq, Jira, Confluence, etc
Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners
Proven track-record of bringing new product features to market

Payment Gateway Product Manager Resume Examples & Samples

Performs as the product owner for Fusebox gateway boarding, user interface, and reporting functions
Works with cross-functional team(s) to evaluate and enhance gateway on-boarding experience
Defines best-in-class customer user interface; and
Provides support for Third Party Processor certification effort
Five-plus years of experience in product management/marketing or related field
General knowledge of the assigned business line and technical marketing skills
Strong product management, design, and development skills
Thorough knowledge of product/program development, pricing, implementation, and strategic analysis
Demonstrated marketing and marketing research skills
Strong financial and competitive analysis and computer skills
Demonstrated management, leadership, and interpersonal skills

Team Manager Audit Jio PPI / Payment Banking Resume Examples & Samples

Good understanding of Pre-paid payment instrument and payment banking business.Regular upgrade of knowledge on guideline or circular issued by Governing body(RBI).It is expected that Audit Team Member will work as a team member on audits and deliver allocated sections of the audit in line with Group Audit’s standards.Prepare for each audit assignment by reviewing entity risks and controls, conducting pre-read, and developing personal interview plans as appropriate.For certain audits where assigned, acting as the audit planner or deputy to the Team Lead.Apply subject matter knowledge (audit and/or business) to the audit work.Conduct interviews, records and field checks in line with the audit test plans, communicate issues to the team lead as they arise, develop insightful findings with verifiable corrective actions, agree findings and corrective actions with the auditee.Perform leadership activities as assigned by the Team Lead.Providing informal coaching/mentoring to other team members.Supporting the Team Lead and other team members as required.Acting in a One Team fashion in support of the objectives of the audit.Engaging with the auditee respectfully and positively and acting as an ambassador for Group Audit
Strong understanding of payment card industry ecosystem and legal, compliance and regulatory environment of the Mobile Money services and payment banking
Knowledge of governance, risks and controls methodologies and frameworks for Mobile money markets / Payment banking
Thorough knowledge of customer life cycle in payment banking / PPI industries
Detail understanding of customer acquisition, customer service, fulfilment and assurance
Minimum 3-5 years’ experience in Internal and/or External Audit at a Big-4 audit firm or an internal audit function of a large multinational organization
Significant relevant post qualification experience

Payment Integrity Operations Manager Resume Examples & Samples

2+ years of experience managing daily operations of multiple functions/departments across one or more business units in a large organization
Ability to produce within a fast paced, matrixed organization with limited direction
Intermediate level of proficiency with PC based software programs and automated database management systems (Excel, Word, Outlook, and PowerPoint)
Excellent communication, time/project management, problem solving, organizational, and analytical skills
3+ years of healthcare experience

Payment Project Manager Resume Examples & Samples

Responsible for all aspects of the payment process, from the time a loss calculation letter is issued to a claimant to the time the payment is confirmed to have been made and the payment confirmation letter sent, including all applicable claim tracking and monitoring from the time the loss letter is issued
Maintain, continually improve and document payment processes; develop new processes as needed (subsequent payments, multiple payments per claim, etc.)
Maintain and document Payment Standard Operating Procedures
Collaborate with CMS team on payment-related functionality and reports
Work closely with OPBE to develop and finalize new payment forms as the need is identified for different forms to support the process
Maintain all payment-related files (hard and soft copy), including unrepresented payment information forms, client authorization forms, confirmation documents, etc. Work closely with the Intake team to manage all payment-related files in a way that supports the Payment team’s work
Prepare payment-related reports and provide requested statistics to the DOJ and SMO leadership team on short turnaround
Prepare reconciliation reports, OPBE ‘acceptance’ reports, and other required payment-related reports
Proactively identify issues that impact payment and propose alternate solutions to address issues
Understand the claim review process and claim details sufficiently to undertake cold reviews, know what to look for in the nuances of the claim, etc
Manage all aspects of the Payment team, including supervising staff, assigning work based on workload and team skillset, and ensuring the team accurately processes payments within the required statutory timeframes

Corporate Infosec Payment Systems Protection Manager B Resume Examples & Samples

CAN BE LOCATED IN RALEIGH, CHARLOTTE, WINSTON SALEM, GREENSBORO, OR WILSON NC**
Manage the process and programs that provide comprehensive money movement (payment) protection capabilities and implementation of controls, while balancing the protection of the enterprise with the need to create secure, operationally effective and efficient solutions for our business and clients, including
Advocating and implementing a portfolio of money movement (payment) protection capabilities
Leveraging industry experiences, work closely with peers and payment system owners, Information Security, information technology teams, business managers, Audit and Risk to understand requirements, develop and support a risk based roadmap to secure BB&T’s money movement (payment) systems
Overseeing the production of integrated plans and ensure timely deployment of associated risk-based solution(s)
Producing key metrics to illustrate risk reduction and capability improvements
Assessing the sufficiency of and improving policies, procedures, and processes to secure critical money movement (payment) systems. Collectively these should drive to maintain the integrity and desired security levels of the money movement (payment) protection environments
Reference one or more widely recognized technology standards, such as Control Objectives for Information and Related Technology (CobiT), National Institute of Standards and Technology (NIST), IT Infrastructure Library (ITIL), ISO 17799, BITS (Bank Information Technology Secretariat), and/or other industry publications for discrete controls
Drive engineering performance, availability, scalability and recoverability through collaboration with other IT organizations
Participate in business planning, bringing knowledge and vision of technology and systems related to the company’s competitive position. Lead and/or provide oversight to assigned initiatives to ensure successful completion and realization of benefits/objectives
Provide timely and accurate reporting to the CISO and other senior-level officers. Work with Information Security Governance to analyze and report on operating metrics, performance tracking, error resolution and effectiveness measures related to security engineering infrastructure
Develop and leverage a network of external business partners, academics, and technology thought leaders to ensure the Bank provides the best-in-class security infrastructure
Work effectively with peers and others (up to and including members of Executive Management), both within IT Services, lines of business (LOBs), and subsidiary and affiliate organizations to accomplish assigned initiatives
Maintain a high-level of awareness of existing and emerging security technology and IT organizational strategies and trends
Assist in planning and developing departmental budgets
Attract, coach/develop, retain, and motivate a world-class security leadership team. Make personnel recommendations/decisions regarding employment, career development, performance evaluations, salary changes, promotions, transfers, and terminations within policy and guidelines
Ten years of IT-related management experience or related experience in a corporate environment, large financial services organization, or large information security environment
Strong track record of working in the role of information security protections and/or payment processing / money movement and demonstrating achievement of risk reduction and capability improvement in this field
Solid understanding of data security fundamentals and security frameworks applicable to money movement (payment) protections (ISO 2700X, NIST, COBIT, etc.)
Broad understanding of technology concepts and architectures
A) Mainframe security, including access control, monitoring, integration with non-mainframe technologies, and virtualization
B) Distributed systems security, including access control, monitoring, integration with other technologies, and virtualization
C) Network security including firewalls, intrusion detection/protection, encryption, network access control and secure network design
D) Authentication and authorization of CIS technologies
E) Application security, including security development lifecycle, and the ability to apply to client-server and web-based application development environments
F) Enterprise databases and database security, including database activity monitoring (DAM) and database access control (DAC) technologies
G) Encryption methods and technologies for data-in-transit and data-at-rest scenarios
Information security and control certifications applicable to information security data protection preferred (ex. CISSP, CISM, CEH, PCI QSA, CISA, CRISC, etc.)
Ability to lead teams through design, planning, and execution of projects, resolving issues and addressing resource constraints
Experience in driving organizational transformation initiatives to improve performance and time-to-market, leverage technology, and reduce costs
Ability to think strategically while executing on multiple projects within deadlines
Strong interpersonal and communication skills, verbal and written
Substantial experience as a senior-level negotiator for contract/vendor management
Ability to interact effectively with Executive Management
Demonstrated proficiency in basic computer applications, such as Microsoft office software products
One or more of the following certifications: Certified Information Security Systems Professional (CISSP), Information Security Systems Architecture Professional (ISSAP), Certified Secure Software Lifecycle Professional (CSSLP), Certified Information Security Manager (CISM) INDBBTIT

Project Manager / Payment Consultant Resume Examples & Samples

Analyse and decompose a business problem and help business stakeholders visualise their options for a solution. Document and present options in a clear and concise manner to a wide audience, which will include business and technical staff
Work with the business to create a business problem definitions and scope
Typical deliverables include one or more of the following

Payment Integrity Operations Manager Resume Examples & Samples

Responsible for selecting, coaching and continuously motivating team members to achieve high levels of performance. The tools the Payment Integrity Operations Manager has at hand to measure performance of team members and corresponding client goals include: quality assurance, production reports and statistical data. By using these tools the Payment Integrity Operations Manager can successfully address concerns such as: appropriate staffing levels, accurate claims/production, goal(s) alignment, succession planning
Maintain a strong working relationship with the corresponding Client Manager in order to ensure a successful partnership for the client and ensure that the Operations Team is aware of client mandates, performance and quality standards, and any changes to the work accomplished on behalf of the client
Works collaboratively with Data Analytics to determine priority of inventory. Together, they help assess the quality of inventory to be worked and evaluate the feedback from the Claims Analysts in order to assist the Data Analysts in identifying trends and writing queries
Works collaboratively with the Business Excellence department in order to uphold best practices, identify process improvements and maintain (increase) quality and production levels, and identify and answer all training needs
1 or more years of healthcare experience
Experience processing or auditing health insurance claims
2 or more years of experience managing daily operations
Excellent communication, time management, problem solving, organizational, and analytical skills

Payment Integrity Operations Manager Resume Examples & Samples

Selecting, coaching and continuously motivating team members to achieve high levels of performance
The tools the Payment Integrity Operations Manager has at hand to measure performance of team members and corresponding client goals include: quality assurance, production reports and statistical data. By using these tools the Payment Integrity Operations Manager can successfully address concerns such as: appropriate staffing levels, accurate claims / production, goal(s) alignment, succession planning
Works collaboratively with Data Analytics to determine priority of inventory
Together, with Data Analytics, they help assess the quality of inventory to be worked and evaluate the feedback from the Claims Analysts in order to assist the Data Analysts in identifying trends and writing queries

Senior Manager, Global Payment Risk Resume Examples & Samples

A master degree or equivalent in quantitative or engineering disciplines
8+ years of experience in managing financial risk, familiar with payment world
Strong leadership with 5+ years of people management experience
Advanced analytical skills coupled with strong business instincts to “connect the dots”
A high bar across the board - from your own contributions to the people you work with to the products you work on
A “driver” personality - biased toward action, great collaborator and master disambiguator/simplifier - constantly pushing toward clarity and delivery
Finger-tippiness with data: you just go get the data you need with no muss/fuss and can whip it into an insightful story with no help. You know how to leverage data to make decisions without getting stuck in analysis paralysis
User-focused - examples from your past of tough product challenges that you powered through because you were unwilling to make your problems your users’ problems
True passion for Uber’s mission and the company’s hybrid technology / operations nature
A never-ending desire to grow and learn

Senior Payment Program Manager Resume Examples & Samples

At least 10 years as a payment expert, you’ll have comprehensive knowledge of Online, POS, NFC, EMVCo
Sound technical foundation, understands both iOS and server side
Highly motivated self starter

Senior Product Manager, New Payment Product Resume Examples & Samples

Demonstrated ability to solve ambiguous problems and business challenges by analyzing and modelling data
Experience managing large, cross functional projects within leading organizations that delivered measurable results
Proven ability to develop internal and external relationships
High level of academic achievement at degree level. MBA is beneficial but not necessary
Experience in the trade finance/general finance is valuable
Experience of creating external partnerships is desirable
Lending Officer License is desirable

Payment Integrity Operations Manager Resume Examples & Samples

The Payment Integrity Operations Manager is responsible for selecting, coaching and continuously motivating team members to achieve high levels of performance. The tools the Payment Integrity Operations Manager has at hand to measure performance of team members and corresponding client goals include: quality assurance, production reports and statistical data. By using these tools the Payment Integrity Operations Manager can successfully address concerns such as: appropriate staffing levels, accurate claims / production, goal(s) alignment, succession planning
The Payment Integrity Manager must maintain a strong working relationship with the corresponding Client Manager in order to ensure a successful partnership for the client and ensure that the Operations Team is aware of client mandates, performance and quality standards, and any changes to the work accomplished on behalf of the client
The Payment Integrity Manager works collaboratively with Data Analytics to determine priority of inventory. Together, they help assess the quality of inventory to be worked and evaluate the feedback from the Claims Analysts in order to assist the Data Analysts in identifying trends and writing queries
The Payment Integrity Operations Manager works collaboratively with the Business Excellence department in order to uphold best practices, identify process improvements and maintain (increase) quality and production levels, and identify and answer all training needs

Account Manager, Payment Services Resume Examples & Samples

Act as primary contact for both clients and partners including the PGA TOUR, tournament organizers and industry partners
Provide strategic and conceptual counsel to achieve optimization of the golf sponsorship against client’s set internal objectives and criteria
Assist with sponsorship sell-in and integration of client’s B2B partners (pass-through)
Execution of all tactical aspects of an event or sponsorship program, including but not limited to tournament activation, player appearances, procurement of premiums and signage, technology integration, and management of grass roots golf outings
Manage B2B efforts on behalf of client which include hotel contract negotiation, F&B selection, site selection, décor, transportation, creative management, and project management
Mentor and lead junior team members; supervision of approximately 2 team members
Coordinate projects with outside vendors and internal resources like merchandise and creative

Marketing Manager, Payment Products Resume Examples & Samples

Create on-brand, best in class content, tailored to appropriate customers
Develop strategies to optimize campaigns, execute, and report out results
Conceptualize, execute, and analyze new strategic initiatives/Ongoing management and expansion opportunities in key traffic channels (PPC, SEO, Email, Affiliates)
Support aggressive goals of bounty revenue from FPMP new card acquisition, CBCC new card acquisition and its usage amount, new customer registration of Shop with Point program and its usage. Improvements will be driven by both (a) optimization of current marketing channels and (b) expansion to new acquisition channels on Amazon and off Amazon
Coordinate a streamlined approval process (internal/external) with key financial partners
High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously
Proven analytical and quantitative skills (includes the ability to effectively use tools such as Excel) and an ability to use hard data and metrics to back up assumptions and develop project business cases
An ability to think strategically and execute methodically
An ability to manage multiple competing priorities
Self-sufficiency and drives to get things done
3+ years of online marketing experience
5+ years of experience creating and modifying web content using XML and/or HTML mark-up languages
Strong analytical skills: ability to use hard data and metrics to measure the performance of online efforts, determine improvements and innovations, and to support project requests
Proficient with a varied set of software and editing tools including basic to intermediate Excel, word and marketing automation software
Native level Japanese language skill required, fluency in English (verbal and written communication) desired
Interests in the payments business
Understanding of both online and offline marketing strategy development, and data-driven channel execution
Proven experience managing large amounts of data, including customer segments and online campaign metrics
Familiarity with SQL

Payment & Adjustment Manager Resume Examples & Samples

Ensures compliance with state and federal laws and regulations
Maintains a thorough understanding of health insurance and government programs, where necessary
Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution
Monitors collection processes to determine cash flow improvement opportunities
Manages the aging of accounts receivable by trending and analyzing the A/R, and through communication with the payors
Works with A/R supervisors to identify department training needs for system education, industry updates and changes in collection processes and protocols
Works with A/R Supervisors and staff to ensure that employee productivity and quality meets standards
Manages desk assignments to meet employee productivity and collection efforts across all client facilities
KNOWLEDGE, SKILLS, ABILITIES
Advanced knowledge of healthcare A/R
Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA)
Proficient in Microsoft Office (Word and Excel)
Advanced writing skills
Ability to plan and implement process improvements
Ability to train and coach staff
Strong leadership and organizational skills
Proficient in building a strong team to meet performance goals
Strong technical skills, including PC and MS Office Suite knowledge
4 year college degree in Healthcare Administration, Business or related area or equivalent experience. MBA/CPA preferred
5 – 10 years experience in Healthcare Administration or Business Office
2 – 3 years supervisory experience

Payment Program Manager, Apple Pay Resume Examples & Samples

Energetic, collaborative seasoned product manager with 5+ years of experience driving new product features
Highly motivated self starter, and naturally accountable and responsible
Sound technical foundation, understanding both UI and API Server systems
Comprehensive knowledge of mobile payments/commerce, mobile apps, merchant POS integrations with payment processors & card issuers, as well as knowledge of NFC and EMVCo preferred
Ability to work with ambiguity

Manager, Operations Payment Acceptance Resume Examples & Samples

Provide payment acceptance best practices to internal stakeholders that include hotels, operations, support team, business support, warm team and technology on a global basis based on day to day operations trend analysis and business reviews
Interpret and communicate card association/networks rules and regulations in each country to the relative business – hotels, operations, technology
Manage card acceptance relationships with card associations to include operational business reviews
Manage relationships with Merchant Services Providers on a global basis to include operational business reviews, support to hotels on centralized processing systems and monitor Service Level Agreement and performance
Manage ad hoc request and projects from business and stakeholders relating to payment acceptance as one of the Subject Matter advisor
Manage Global Brand Standards process and review relating to payments acceptance operations with Brand Standards and Operations teams. This would include maintaining global acceptance and Merchant Services Providers lists and process
5+years credit card operations experience and experience in accounting and/or financial process management, reporting and analysis
Demonstrated experience with cards acceptance for merchants
Demonstrate cards acceptance operations experience Demonstrated effective verbal and written communication skills, including both verbal for the purpose of negotiating with vendors and partners, and providing information to internal departments, clients, and vendors
Demonstrated analytical skills and ability to use the results of analysis to make effective recommendation to solve problems
Strong customer focus orientation

Payment Product Manager, TTS Resume Examples & Samples

Previous sales or customer service/customer-facing role
Understanding of the supply chain side for corporate clients, knowledge of working capital cycle and procurement team’s role in driving negotiations around commercial terms to bring in efficiency
Bachelor degree in finance or related discipline
English and Mandarin fluency (written and spoken),
Strong influence skills

Product Manager Global Payment Acceptance Resume Examples & Samples

Bachelor’s degree in Finance, Computer Science, Engineering, or equivalent experience
3-5 years of Product Management Experience
Adept in Agile development methodologies
Strong project management skills and demonstrated ability to coordinate multiple parties to deliver a product
Creative spark – in product innovation, product management, and finding ways to get things done
Demonstrated strength at building relationships , highly motivated, strong sense of urgency, ability to motivate others
Excellent written and oral communication skills with a flair for getting people excited
Strong desire and aptitude to be very hands-on with data and analytics
Team player with proven track record of taking initiative and ownership of responsibilities and deliverables
Prior experience in Merchant Services a plus
Prior experience working internationally or with international clients a strong plus
Financial services/payments, ecommerce, and mobile commerce industry experience a strong plus
The ability to travel; internationally if required

Citibank Berhad Kl-tts Asean Payment & Receivables Product Development Manager Resume Examples & Samples

Ability to perform in a high performance working environment and have the ability to interact with internal and external stakeholders at a senior level
Adept at sizing up situations, analysing facts, developing alternative courses of action
Able to drive implementation of plans; meticulous and able to set effective priorities to achieve both immediate and long-term goals
Strong interpersonal and communication skills, oral and written. Articulate
Leadership qualities in cross-functional collaboration
Adaptable to new concepts and responsibilities
Self-motivated; work proficiently in teams

VP Digital Payment Product Manager Resume Examples & Samples

8+ years of product management experience
Expertise in defining digital payments products
Proven track record of delivery and new product feature creation
Experience with bringing together cross functional teams and leading execution in an agile delivery model
Structured thinker, effective communicator with excellent written communication skills
Ability to prioritize projects and efforts according to business need and industry trends
Familiarity with the business services and offerings associated with Chase
Demonstrated ability to manage tight delivery timelines and calmness under intense pressure
Commitment and self-motivation suitable to a start-up team
BS or MS in Business Management or comparable field of study

Gccx Assistant Manager Payment Integration Resume Examples & Samples

7+ years of payment, e-commerce related experience
Product and/or program management
Proficient at top-down analysis and problem solving techniques
Excellent communication, presentation, coordination and project management skills
Works collaboratively (with a sense of urgency) to generate solutions
Ability to multi-task across a number of diverse projects and multiple priorities
Ability to communicate strategy and plans effectively
Experience collaborating across multiple teams and functional areas
Passionate about the customer
Ability to occasionally work irregular hours

Manager Site Payment Resume Examples & Samples

Demonstrates evidence of (equivalent to 4-7 years) experience in processing site payments, budgets/payment schedules and site pass through payment processing, includes in a supervisory capacity (equivalent to 2 years)
Experience that demonstrates the ability to advise, counsel, train and motivate team members
Demonstrate understanding of or ability to learn and demonstrate understanding of PPD SOPs, WPDs, and relevant ICH Good Clinical Practices, Country Regulatory and/or applicable tax regulations, and PPD/Sponsor SOPs and WPDs regulations for all nonclinical/clinical aspects of project implementation, execution, and closeout
Excellent computer skills, proficient in MS Word and Excel. Preferred experience using PPD's CTMS, EDC, or financial systems
Excellent team player with team building skills

Manager, Risk New Payment Platform Resume Examples & Samples

Build relationships with product and project teams, risk colleagues, attend workshops and meetings, understand streams of work and provide oversight
Drive implementation of Risk Management Strategy
Understand and review compliance with risk and compliance framework and policies, with a focus on NPP's impact to compliance plans and associated control environment
Identify and address gaps in business knowledge of risk and compliance frameworks and policies
Provide insight to Head of OR&C DTS and Digital and the LT, with a view to improving the risk and control environment
Support Head of OR&C DTS and Digital and the LT with team deliverables
Focus on our vision – to be Australia and New Zealand's most respected bank – and bring 'Thoughts into Action', 'Passion for Customers', and 'Kaizen' to life
Possess strong experience in operational risk and compliance, gained predominantly in financial services
Strong engagement skills. Ability to connect with senior, diverse and large working groups to advise and provide continuous improvement opportunities
Demonstrated capability in providing strong, outcome based communication
Strong report writing skills
Be able to operate collaboratively within a team but also be able to work autonomously in a complex, dynamic and at times ambiguous environment

Payment Manager Resume Examples & Samples

Manage a variety of responsibilities within the Accounts Payable department to include but not limited to, analyzing check/wire payments, stop payments and voiding of the companies checks, as well as vendor account additions and changes
Perform aged balance AP account research exercising due diligence to document justification for blocked or rejected items as it relates to multiple platforms for payment processes
Work in partnership with other groups outside of PtP to resolve employee and/or supplier systemic or process issues (e.g. Vendor Master team, PtP Center of Excellence, Treasury)
Support month and year-end closing activities
Maintain files and documentation thoroughly and accurately in accordance with company policy and accepted accounting practices
Maintain department controls, policies and procedures
Analyze data to propose process improvements and execute implementation plans
Minimum of 5 to 8 years of experience in a finance or accounting department of a multinational company including demonstrated experience in dealing with European accounting
Minimum of 5 years of demonstrated supervisory experience, leadership, and people management abilities
Payment Processing experience required
Experience working in a SOX404 environment
Management and supervisory experience preferred, preferably in a shared service environment
Demonstrated ability to be comfortable in an environment of changing technologies and processes; adjusting to new ways of working
SAP or JDE Experience desired

Manager Payment Factory Resume Examples & Samples

An accounting qualification such as ACA, CIMA, CGMA, or CPA preferred but not esential
Strong experience in a dynamic multinational finance environment
Good knowledge of Treasury and Payment Factory area
Ambitious finance professional with excellent analytical skills and with strong interests in technology that is flexible and can work independently
Excellent communication and collaboration skills across all levels in an organization
Ability to work and deliver to tight deadlines and under pressure
Experience in an in-house bank, payment factory, treasury
Experience with payment systems, preferably AvantGard TRAX
Experience with treasury systems, preferably AvantGard Quantum

Manager, Site Payment Resume Examples & Samples

Ability to handle sensitive and confidential personnel matters effectively
Ability to perform responsibilities independently and with minimal supervision
Strong presentation skills (both internal and client facing)
Ability to mentor and develop team members
Perform tasks with special attention to detail
Very little physical effort required to perform normal job duties

Partnership Payment Manager Resume Examples & Samples

Manage the end of month payments for both the Paddy Power and Betfair brands
Put in place a process across both brands to ensure that payments are generated correctly and are communicated efficiently to the business
Maintain weekly cost trackers to cover both Sports and Gaming across both UK and International
Manage affiliate queries relating to payment disputes
Work closely with the risk team to monitor and restrict any fraudulent affiliate accounts, put in the necessary process to limit risks
Monitor the competitive landscape to constantly identify new marketing opportunities
Monitor data feeds into Net Refer and ensure information is accurate
Work with the internal audit team to ensure we’re identifying and implementing the correct payment method processes
Must have knowledge of online marketing particularly affiliate marketing. Knowledge of other marketing channels including Social, PPC, SEO and Display is also required
Must be analytical with a strong attention to detail (a high level of proficiency in the use of MS Excel required)
Excellent communication skills. The ability to build a rapport with our partners and other internal teams is essential
Enthusiastic and hard-working must be able to work unsupervised when required
Strong desire to learn and improve digital marketing knowledge, willing to own up to mistakes made and learn from them moving forward
Team player with personal characteristics that engender trust and confidence
Highly analytical, focussed and results-driven
Ability to work independently and in a team as well as ability to take on responsibility for own projects
Comfortable within a changing and developing environment
Must be approachable at all times and in all situations
Ability to prioritise, organise and multi-task
Must have flexible attitude and the ability to work under pressure
Motivated, enthusiastic and focused on a career in marketing
Speak – Danish, Spanish or Italian – desirable
A Strong understanding of the digital landscape
Experience of using affiliate software (Net Refer, Income Access etc)

Senior Manager, Payment Services Resume Examples & Samples

Ensuring TDA is in compliance with all Banking and Brokerage regulations regarding incoming, outgoing and internal fund movements via ACH, Wire and Check as well as Cash Management Services such as debit card and check writing
Evaluating and researching changes in the industry and regulatory environment. This involves reading, interpreting, and assessing the impacts of proposed and passed Banking legislation
Treasury regulations & codes. This also involves actively improving processes to ensure we have the highest level of asset management protection, efficiency and accuracy
Taking proactive measures to evolve our fraud mitigation procedures and practices. This includes participation in industry working groups to understand emerging fraud trends and industry best practices
Active vendor management of multiple large vendors to ensure compliance with regulations, service levels are met, costs are aligned, processes are improving, issues are effectively resolved, contracts are up to date and being practiced
Represent Banking Operations, Brokerage Operations, as Subject Matter Expert (SME) and decision maker on internal technology projects, vendor management and representing TDA in respective industry groups for banking and cash management initiatives
Establish the operational banking strategy and roadmap for the firm. The risk of the role is extremely high due to the potential of large monetary loss
Properly assess risk and implement effective controls to mitigate risk to the client and the firm, including the handling of high dollar escalation, fraud cases and exceptions as well as resolution of errors
Lead and manage multiple processes, Team Managers, and teams of associates. This includes items such as determining and utilizing key metrics to drive strategy and decision making, department forecasting and capacity management to ensure client needs are met, costs are managed, and technology and business initiatives are prioritized
The Sr. Manager is responsible for the coaching and development of the management team, facilitating complex problem solving sessions, leading management huddles, creating a continuous improvement culture, leading and identifying opportunities for improvement

Loyalty & Methods of Payment Manager Resume Examples & Samples

To support and enhance our existing technologies so as to maximise the competitive advantage BP has as a result of these technologies (enhancement of prepaid card and methods pf payments in all the areas where BP operates)
To conceptualise and develop new methods of payment and other value enhancing technologies having regard to technological constraints in each country
To be the centre of expertise in matters relating to innovative technologies and solutions and to support all associates in evaluating and developing new technologies, ensuring lessons are learned from each new development
To conceptualise and develop customer value enhancing propositions relating to method of payment and loyalty
This role owns the relationship with BP’s technology partners and works with Procurement to ensure new developments are achieved at the most cost effective solution
Project-manage the roll-out of existing technologies to new markets or new technologies in existing market segments
Be the centre of expertise with regard to loyalty and method of payment. This includes understanding the EFT transaction process and economics associated with it and ensuring BP Southern Africa are utilising the most efficient and cost effective solutions
Responsible for developing and introducing new digital technologies
Support the card business development manager on Fuel master
Manage all related stakeholder and partner relationships required for the portfolio and optimise various partnerships which in turn will deliver innovation solutions
Strong IT background combined with a commercial flare
Proprietary product development skills
Experience in launching products in market
Product management experience
Banking experience
Retail consumer loyalty program experience

Loyalty & Methods of Payment Manager Resume Examples & Samples

Ensure that BP Southern Africa are utilising the most effective and efficient systems, tools and processes with regards to payments
This responsibility includes delivering a competitive methods of payment program that will drive maximum participation
Responsible for developing and executing a progressive and competitive customer loyalty strategy and programs to ensure growth nnd retention
Ability to integrate complex systems and interface with key stakeholders, i.e. Legal, IT, Finance
Sales and communication skills

Site Payment Manager Resume Examples & Samples

Demonstrates evidence of (minimum 8 yrs) experience in processing site payments, budgets/payment schedules and site pass through payment processing, includes in a supervisory capacity (equivalent to 3 to 5 years)
Bachelor's Degree or equivalent combination of education, training, and experience that provides the individual with the required knowledge, skills and abilities to successfully perform the job
Demonstrate evidence of effective mentoring/leadership, supervisory ability including excellent interpersonal skills
Expertise in budgets, projects and metrics
Ability to extract pertinent information from study documentation such as protocol, contracts, budgets, etc. and perform applicable data entry of said documents
Ability to effectively analyze project specific data/systems to ensure accuracy and efficiency
Excellent interpersonal and conflict resolution skills
High level of integrity and reliability

Payment & Adjustment Manager Resume Examples & Samples

Demonstrated leadership skills
PC skills; working knowledge of Tenet systems a plus
Analytical with the ability to work in the details as well as the big picture
Bachelor’s degree in business administration, finance or health administration; Master’s degree preferred
5+ year’s management experience in a healthcare environment with increasing levels of responsibility

AMR Payment Manager Resume Examples & Samples

Management experience of exempt and non exempt employees required
Experience with co-employment preferred
Able to motivate individuals and teams. Skilled in fundamentals of leadership
Ability to switch from tactical to strategic thinking
Ability to quickly understand customer impact of issues and identify possible resolutions
Strong analysis and problem solving skills
Strong decision making skills and sound judgment
Experience establishing and documenting improved efficiencies in workflow and system processes
Must be able to clearly identify goals, communicate vision for the team, and then deliver results consistent with that message
Previous experience with headcount and demand forecasting required
Excellent influencing skills and ability to work with key business stakeholders
Experience with SAP, spreadsheet management, and Keynote
Strong work ethic with a high degree of flexibility
Ability to work in a fast paced, challenging environment
Detail oriented self-starter

Emerging Payment Manager Resume Examples & Samples

Consistently assess the digital payments ecosystem (issuers, merchants, networks, carriers) and make recommendations on the path forward for BCUS
Prioritize and implement initiatives on the roadmap by developing a full suite of digital payment options for our customers including Apple Pay, Samsung Pay, Android Pay, Mastercard MasterPass, and Visa Checkout
Manage the end-to-end customer experience for digital payments including onboarding, authentication, security, fraud, and customer service
Responsible for marketing strategy and key outcomes like adoption and usage – leverage owned digital channels to drive awareness, consideration, and conversion of wallets
Being a Thought Leader in this space and communicating new findings and trends to broader BCUS population
Create a marketplace assessment of the digital payments ecosystem and share with key stakeholders
Define specific projects, develop business cases, define requirements, and manage agile development teams through market launch
Manage KPIs including adoption, usage, and customer experience
Build multi-channel marketing plans to drive adoption and usage
Interact with all key stakeholders that may include segment, other parts of marketing, operations and technology, compliance, legal, finance, etc
Interact directly with stakeholders in Partnership and Branded Cards to understand the Digital Payments needs of their partners / cardmembers
Interact directly with various other teams in marketing such as Digital and Customer Communications to understand issues, brainstorm solutions, share progress, and achieve outcomes
Interact directly with customer care, operations and technology, and project management resources to deliver and manage change
Work very closely (depending on project) with vendors, suppliers and agencies
Regularly presents to senior leadership team to report and track progress
Regular update senior leadership on the digital payments landscape and BCUS approach to participating in the space
This role is responsible for making recommendations on the way forward. He/she needs to be able to make judgement calls on best approach and prioritization
Recommendations are not simply on participation and implementation, but also on customer experience enhancements and communication plans for cardmembers
Four-year college degree in business, marketing, technology or related areas
10+ years of experience in payments with a product, technology or marketing focus
3+ years of digital payments experience with Apple Pay, Android Pay, Samsung Pay, MasterCard MasterPass or Visa Checkout experience preferred
Thorough understanding of the digital payments landscape
Good understanding of BCUS project processes
Experience working on cross functional projects
Ability to work across all functional areas
Strong written and communication skills, must be able to communicate at all levels within the organization
Experience leading cross functional projects
Enthusiastic about new technology

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