Process Expert Resume Samples

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H Jerde

Hazle

Jerde

1871 Trenton Mews

Phoenix

+1 (555) 229 1307

1871 Trenton Mews

Phoenix

Phone

p +1 (555) 229 1307

Experience Experience

Dallas, TX

Process Expert

Dallas, TX

Jaskolski Inc

Dallas, TX

Process Expert

Participate in the selection, development, monitoring of, performance management and overall improvement of several process team members
Assists with the development and testing of process improvement solutions for new systems, new accounts and other operational improvements
Drive performance by providing feedback to Operational Managers and individuals on performance against quality objectives and targets
Responsible for staff development and performance management
Work with Team Manager/ Operation Manager to support and guidance with disciplinary and grievances, completing documentation and scribing for interviews
Work with Global Process owners and users to establish the overall strategic direction for reporting across the process areas
Provide subject matter knowledge during workshops and other training sessions

Dallas, TX

Business Process Expert

Dallas, TX

Macejkovic LLC

Dallas, TX

Business Process Expert

Working with their respective team(s) to create, maintain, groom and refine the backlog
Management and development of the project team
Develop, implement and drive continuous improvements of the standardized business capabilities
Working with cross-functional teams to make prioritization and trade-off decisions
Support in deploying improvement initiatives by communicating and/or by providing training
Capture learning and actively share success within your network
Works closely with DSS Implementation Team to deploy the tools

present

Boston, MA

Process Expert AP, Damco FNA

Boston, MA

Franecki, Glover and D'Amore

present

Boston, MA

Process Expert AP, Damco FNA

present

Assist with the bank reconciliations performed by the GL team accountants Reporting
Improvement focus: To drive standardization and work towards improving the process
Improvement focus: To drive improvement focus
Assist with the bank reconciliations performed by the GL team accountants
Provide process improvements to existing processes
Ensure that all Vendors are effectively managed
Make sure that invoice ageing is under control

Education Education

Bachelor’s Degree in Finance

Strayer University

Bachelor’s Degree in Finance

Skills Skills

Excellent organisational and planning skills
Deep functional and technical experience of SAP BW and reporting in SAO including knowledge of data flows, processes and best practices
Proven knowledge of software development lifecycle methods, processes, tools and best practices (information systems including finance, procurement, service delivery, CRM, etc.)
Excellent Communication, organisational and planning skills
Knowledge of SAP functionality with experience in working on system release management
Experienced and comfortable working with culturally diverse outsourced on/offshore staff for Project work and Production Support (Run) service delivery
Excellent interpersonal, client service, communication, organizational, and project management skills
Excellent problem solving and decision making skills
Ability to react appropriately during crisis situations
Knowledge of bank and product procedures and policies specifically Regulatory Compliance for products and services

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15 Process Expert resume templates

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Process Expert Resume Examples & Samples

Establish the most effective and efficient solutions to complex technical issues referred by Advisors
Co-ordinate / liaise with IT Support on faults and changes, user Ids, etc
Work with the Team Manager/Operational Manager to plan and provide support and guidance with Disciplinary & Grievances, completing documentation and scribing for interviews
Accountable for ensuring operatives have timely and complete understanding of technical changes and their implications for the customer experience
Accountable for identifying, analysing and resolving/implementing processing issues to prevent re-occurrence, reducing loss to the business
Work with Team Manager and take joint responsibility for the control the workflow to ensure process efficiencies are achieved, team performance is optimised, Service Level Agreement are met by ensuring productivity and accuracy measures are in place
Return to Work
To provide support and cover in terms of process management to other Process Experts as required ensuring effective team working across the operation
Responsible for verification and authorisation of transactions within authorization limits and non-conformant items/referrals which may be staff prompted or system generated
Accountable for ensuring staff understand and adhere to procedures and quality controls, and that checks are completed as required
Provision of 2-way feedback to Team Manager/Operations Manager
Conduct daily huddles to provide process updates and share process scores
Act as a back-up Team Manager in his/her absence
Work with the onshore and offshore teams to prioritize transactions that needs to be turned around on exceptional basis
Conduct periodical process trainings for advisors and manage training for new joinees
Detailed understanding of the business operational objectives, service standards and compliance requirements
Knowledge of relevant trade product procedures in which the Team Support Specialist is required to work, relevant ICC rules, SWIFT and policies specifically Regulatory Compliance for products and services
Strong interpersonal and relationship building skills to ensure Team Managers and/or Operational Manager receive quality service; Needs to be able to build relationships with supporting areas such as process quality
MS Office Suite (Preferably Excel, Word & PowerPoint)

Process Expert Resume Examples & Samples

Oversee all aspects reporting within SAP and SAP BW and the data extracted from SAP BW and used in EDW
Deep knowledge of data warehouse modelling techniques and integration of SAP and SAP BW with other technologies
Input to the overall design of the data warehouse to ensure the data model supports information requirements, meets performance expectations and has the necessary flexibility to manage change
Lead the technical delivery of the data model via SAP, providing support as necessary
Ensure the integrity, consistency and accuracy of the data supported by SAP BW solution
Ensure functional and technical documentation is provided to secure a successful handover of the solution where appropriate
Ensure the SAP reporting solution supports ongoing business requirements/strategy
Support project and programme management activities as required
Drive ‘continuous improvement’ through evaluation of advances in SAP and complementary technologies
Evaluate, present and secure business case approvals
Manages impacts to other processes and products
Work with Global Process owners and users to establish the overall strategic direction for reporting across the process areas
Manages the life cycle of defects and enhancements
Approves prioritization of defects and enhancements working with clients as appropriate
Responsible for staff development and performance management
May be called to lead projects across functional and technical areas
Analyze and decipher diverse requirements from multiple countries
Assess and recommend system changes based on clients’ needs, firm policies and global template design
Analyze and determine cross-functional impacts of changes
Coordinates the work effort between products and modules
Manage the activities of one or more Processes
Participate in the selection, development, monitoring of, performance management and overall improvement of several process team members
Responsible for compliance with performance management objectives
8+ years’ of SAP BW experience in a large business system environment including both implementation and support
Project management training, practical application, business analysis, sales, marketing, business development or relationship management experience is preferred
Deep functional and technical experience of SAP BW and reporting in SAO including knowledge of data flows, processes and best practices
Proven knowledge of software development lifecycle methods, processes, tools and best practices (information systems including finance, procurement, service delivery, CRM, etc.)
Knowledge of SAP functionality with experience in working on system release management
Experienced and comfortable working with culturally diverse outsourced on/offshore staff for Project work and Production Support (Run) service delivery
Excellent interpersonal, client service, communication, organizational, and project management skills
Operate in a global matrix environment

Process Expert Resume Examples & Samples

O centralized business process governance
Review, provide input and approve end user documentation and training material
8+ years’ experience in a large business system environment, performing business analysis, business development, and/or project systems management with a preferred focus on SAP procurement solutions (SRM, MM-Purchasing)
Knowledge of SAP functionality specifically in the areas of SRM and MM-Purchasing
Proven knowledge of software development lifecycle methods, processes, tools and best practices

Process Expert Resume Examples & Samples

Analysis of business requirements and the identification of process improvement opportunities, aligned with business KPIs, which can be delivered via the Mercury solution
Robust governance, stewardship and audit of Mercury data
O Review, provide input and approve end user documentation and training material
8+ years’ experience in a large business system environment, performing business analysis, business development, and/or project systems management
Significant business process experience from a Tax perspective

Process Expert Resume Examples & Samples

Liaison with Global Tax to gather requirements for tax law changes and business process changes
Design and implement technical solution for tax changes in SAP/OneSource
Interact with basis and network teams to resolve system health issues and manage upgrade role out
Manage change control for configurations and system upgrades, including regression testing and coordination of user acceptance testing
Work with SD, MM, FI, and ABAP teams on functional design changes required by law or business process
Manage and prioritize life cycle of defects and enhancements
Maintain and update tax-related functional and technical documentation
5+ years’ experience in a large business system environment performing business analysis, SAP integration/ABAP with OneSource, SAP functional configuration, and/or previous OneSource production support
Direct experience in complex support environments with multiple system integrations
Project management training is preferred
Must be proficient in speaking and writing in English
Proven knowledge of software development lifecycle methods (e.g., SDLC), processes, tools and best practices (information systems including finance, procurement, service delivery, CRM, etc.)
Advanced documentation, communication and presentation skills

Process Expert Project Systems Resume Examples & Samples

Centralized business process governance
Portfolio planning, demand management and prioritization
Effective governance and management of the Mercury control framework
Oversees all aspects of the process and product or sub-product
Evaluates, presents and secures business case approvals
Lead, along with the Technical Support Team, the delivery of process updates and enhancements
Acts as secondary/tertiary escalation point on hard to resolve system issues
Primary liaison with the Global Working Community for assigned area
Work with Global Process owners and users to establish the overall strategic direction for the process
Responsible for design and documentation of functional requirements
Communications/Training/Documentation
Provide subject matter knowledge during workshops and other training sessions
Create and approve timely communications in solving local user issues
May support global wave deployments as needed
Work with the team to classify and prioritize defects related to the process/product and make decisions based on the assessment
Provide guidance and analytical expertise on enhancement requests raised by working communities. Recommend other system and/or process changes to senior management
Receives direction rather than supervision
Actively develops team members and direct reports by providing day-to-day guidance, feedback and on-the-job coaching
Assists in preparing and tracking budgets
Mentor and counsel staff members
8+ years’ experience in a large business system environment, performing business analysis, business development, and/or project systems management with a preferred focus on SAP PS
Knowledge of PS integration with SAP SDvery beneficial
Direct experience in complex management activities, such as business development, application development/deployment
Direct experience in managing staff and budget
Knowledge of SAP functionality specifically in the areas of SAP PS
Knowledge of integration with SAP SD and SAP CPM
Functional and/or technical experience in supporting global systems (e.g. SAP) including knowledge of data flows, processes and best practices
Advanced documentation, communication and presentation skills that support accurate and concise messaging
Ability to react appropriately during crisis situations
Operate in a dynamic, fast moving and changing environment

Process Expert Resume Examples & Samples

8+ years’ experience in a large business system environment, performing business analysis, business development, and/or project systems management with a preferred focus on SAP Time Entry, Travel Management, and HR components
Experience in a large business system environment, performing business analysis, business development, and/or project systems management with a preferred focus on SAP finance solutions FI (new GL, AP, AR, FA, Treasury, BPC, FSCM) and CO (CCA, PCA, PA, IO, PS)
Knowledge of SAP functionality specifically in the areas of Time Entry, Travel Management, and HR
Knowledge of SAP functionality specifically in the areas of FI (new GL, AP, AR, FA, Treasury, BPC, FSCM) and CO (CCA, PCA, PA, IO, PS)

Process Expert Resume Examples & Samples

To apply, upload a copy of your updated resume and IJP screening form on Taleo
Completed 12 months in their current role at a grade of BA2 or BA3 grade
Last - year PD rating of Outstanding, Very Strong, Strongor Good

BU Maintenance & Reliability Process Expert Resume Examples & Samples

Recommends/approves selection of PdM providers and specific contractors/vendors, when required, based on their reliability knowledge and precision maintenance practices in the electrical and instrumentation filed of application
Provide reliability inputs in the PDP steps to define reliability requirements for new electrical and instrumentation equipment and manage a Predictive Maintenance culture in working with service and equipment providers
Manage and coordinate the execution of the assets management strategy and plan for electrical and instrumentation assets through the “Cost to Sustain” approach including PSM, asset replacement and Special Maintenance Activities plans based on assets health and conditions
Support the M&R Management System providing work instructions, standards and best practices to ensure that activities are executed according defined standards
Development and maintain the documentation management system/process to ensure the M&R Management System is supported with effective governance
Develop the M&R skill matrix for the M&R personnel (local and central) identifying appropriate training packages focusing on skills training and development, safety practices and work standards
Engineering Academic degree, with focus on Electrical issues
Lean/Six Sigma green belt level or equivalent
Deep understanding of industrial environment and continuous production processes
Specific M&R certification or related studies (i.e. CMRP, etc) is welcome
Proven expertise of M&R processes, practices and tools/systems
Deep knowledge of operating context of site assets/process systems
Deep knowledge for PdM technologies (Vibration Analysis, Oil Analysis, Infra Red, …)
Conversant with and able to facilitate RCFA and RCM processes
Experience in leading and guiding local M&R teams
Knowledge should be supported by relevant industry standardized training
Travelling could be required
Fluent communicator
Sound reputation in engineering and maintenance management, practical experience and proven capable to deliver under challenging circumstances

Business Process Expert Team Lead Resume Examples & Samples

Approximately, 4 million orders per year despatched across Europe, Middle East and Africa
Inventory in excess of 15,000 SKUs, with a value of $20M
Automated, semi-automated and manual processes across multiple systems and equipment
A combined workforce of over 180 people, including team leaders, operators & agency workforce
Current operation Monday to Friday, 06:00 to 22.00, with flexibility to work 24 hours, seven days
Responsible to our communities

Special Process Expert Resume Examples & Samples

2 to 5 years’ experience in industrial method
Practice the special process in question from 2 to 5 years (execution, definition, qualification)
Is officially recognized as expert by the Special Process central coordinator

Special Process Expert Resume Examples & Samples

Contribute to tender phase, especially in product design and industrialization to take into account industrial constraints and requirements in order to optimize costs and minimize risks
Contributes during specification and design phases to technical solution decisions associated to special processes
Build the Special Process (SP) Return of Experience (REX) and interact with product engineering to redirect the design if necessary
Manage industrial risk through Process FMEA and associated improvement action plan
Define requirements and rules for associated tooling necessary to start production
Qualify the product/process pair as well as industrial means to be put in place in line with the design
Support sourcing and Supplier Quality Development (SQD) teams in the suppliers’ qualification and in quality follow up for suppliers concerned by SP. Contribute to development of local suppliers
Manage evolution of quality control process dedicated to SP
Ensure deployment and validation of new processes in line with project planning
Issue relevant documents in the Quality System
Manages technicians that are eventually under his responsibility
Train the workers and EPU managers to execute SP
Ensure continuous training and permanent qualification of the workers to SP
Train support functions to business rules linked to PS (Engineering, PME, Sourcing, Supply Chain, Quality)
Guarantees internal control and good application of process rules in line with customers’ requirements. Performs internal and external audits
Ensure day to day monitoring of SP business rules and solve issues concerning SP
In case of non-conformity or incident, investigate root causes, finds and implement repair solutions
Demonstrate QCD and EHS improvement linked to SP through efficient action plans. Measure performance linked with site industrial objectives and through APSYS audit for instance
Support Sourcing and Supplier Quality teams during quality crisis
Participate to meetings and working groups of the SP network
Propose improvement ideas and evolution of the business rules of their domain
In case of major SP quality crisis (major technical risk, safety or financial), the expert must provide to the project manager, factually, a clear problem analysis (root causes, associated risks) and the options to exit the crisis
Willing to travel up to 10%; 2 weeks training in Europe
Engineering degree in process engineering, mechanical, electrical or chemical
Training and Qualification by a third party for Special Process if need be (e.g. welding)
MUST have at least 2 years exp in Professional Painting - Automotive, Aerospace, Rail, Machinery, Paint Supplier
Residential or Commerical painting candidates need not apply
Will need to be officially recognized as expert by the Special Process central coordinator
2 + years exp - Pedagogue (able to provide training to a group of trainees)

Special Process Expert Resume Examples & Samples

Independent, rigorous, good communication
Pedagogue (able to provide training to a group of trainees)
Innovative, participative in business workgroups
Able to read, write and speak English

Business Process Expert Resume Examples & Samples

Support colleagues in process-/system issues
Support in deploying improvement initiatives by communicating and/or by providing training
Provide training in processes and system to new hires and roles changes
Support the business in system-/process constraints
Communicate global business process initiatives to end users ensuring that everyone receives the same -information at the same time
Identify and request process improvement/update requests from the business
Support Management in implementing and sustaining process updates and change initiatives
Managing system change requests from end users
Experience in a similar position in a large international organization
Experience in ERP systems
Experience in SAP CS is an advantage
Experience of developing and implementing processes

IG Process Expert Resume Examples & Samples

Ability to manage activities of departments in a matrix environment through managers who exercise full supervision in terms of cost, methods, and employees
Ability to interpret and analyze statistical data and financial reports
Understand and resolve project and technical difficulties, interface with internal engineering/ technical experts, and manage multiple priorities in a manufacturing environment setting
High level of customer orientation and organizational skills
Flexible in mind / out of the box thinker
Enthusiastic, decisive, self-motivating and convincing personality
International background appreciated
Excellent communication skills, verbal and written communication skills
Excellent English skills; German, French, Italian is beneficial

Process Expert Resume Examples & Samples

Provide front line support to manufacturing, working with the shift teams, , focusing on manufacturing each batch safely, on time, in compliance with the batch instructions and quality requirements
Lead product and process related investigations and deviations including complaints, Out Of Expectation, Out Of Specification
Use scientific and statistical knowledge to analyze data to provide process understanding, and to identify root causes of product and process failures
Bachelors’ or Masters’ degree or equivalent preferably in Chemistry/science
German would be advantageous
Experience within a chemical or pharmaceutical environment and be familiar with the requirements of regulatory agencies with respect to HS&E
Ideally has experience within a GMP environment

AP Process Expert Resume Examples & Samples

2-3 years of experience in accounting with Russian Accounting Standards or Consultancy experience in ERP projects preferably in AP area
Strong VAT knowledge
Minimum 3 years of experience in accounting with Russian Accounting Standards and VAT taxation and working knowledge of US GAAP, or clear commitment and willingness to learn US GAAP
Strong IT and financial system skills; Oracle Payables experience is a must
Expert knowledge of finance processes and GOF AP contracts. Excellent methodology knowledge for AP area
Intermediate or above English skills, both oral and written
Self-starter, result- oriented person with ability to work under pressure
Desire to grow and develop a Finance career

Global Mobility Services Process Expert Resume Examples & Samples

Drive/coordinate local HR administration activities concerning Globally Mobile Employees (GMEs), including the issuance of
Hire contracts, secondments, renewals, mandatory communications to the authorities, etc. – in accordance with local labor law
Manage Global Mobility processes requiring local application in Italy
Coordinate the various GME-related activities in-country by being the point of contact for the activities of the other participants involved in the process (i.e. payroll team, etc.)
Provide support to Globally Mobile Employees during the assignment lifecycle – act as global point of contact for all Italian GME-related issues
Monitor and coordinate Immigration activities with the support of the global and local vendors for GMEs and non-GMEs (non-GMEs via the Immigration COE)
Coordinate lease signatures for housing / support relocation processes with the vendors involved
Ensure compliance with local law and GE policies for all GME related processes in country
Drive simplification by implementing operational improvements
Payroll, Tax and Social Security
Experience in Payroll & Benefits, or HR Operations, or Supplier and/or expatriate management with a broad understanding of operational activities
Ability to perform multiple tasks and prioritize accordingly
Dynamic and positive approach
Fluent in Italian and English
Demonstrated organizational skills, attention to detail and accuracy
Ability to execute both service delivery and process improvement in an environment of ambiguity and changing priorities

Itsm Process Expert Resume Examples & Samples

ITIL Intermediate certifications - must have the multiple certs (Service Ops, Transition, Design) and/or ITIL Expert
Organizational Change Management - prior OCM socialization within a large enterprise dealing with various stakeholders(business, IT, operations, etc). ROLE: ITIL Expert - ITSM Process Expert
Responsible to design and develop detailed analysis, recommendations and reports to include
Deep programmatic knowledge of ITIL/ITSM framework and best practices
Able to drive process design for large strategic implementations
Mix of IT operations, ITSM, and strategic business skills
Broad and deep IT operations knowledge and experience
Excellent written and verbal communicator
Leadership experience and qualities
Demonstrated ability to engage customer in discussions related to Service Operation and Service Transition best practices, business value, and end-to-end ITSM process management
Demonstrated passion for the customer which is demonstrated through professionalism and striving for excellence in all aspects of the customer experience
Must be able to deliver articulate and effective process presentations to audiences of all sizes
Working knowledge of BMC Remedy
ITIL Expert certification preferred
ITIL Intermediate level certifications, to include: Service Operation, Service Transition, Service Design
8+ years architecting process by mapping common customer business problem solutions to reusable processes focused on increasing effectiveness and business value
5+ years of process development experience
4+ years of practical experience with ITIL framed Service Operations
5+ years of process Design & Development experience
5+ years of practical experience in IT Service Operation within an enterprise environment
Experience with ISO/IEC 20000 for IT Service Management; ISO/IEC Certification is a plus
Experience in creating and gaining approval/acceptance of ITSM process documentation
Must have proven experience working on projects through the entire project lifecycle, while maintaining high customer satisfaction

Business Process Expert, Principal Resume Examples & Samples

Providing planning, control and recommendations on overall program direction and priorities
Ability to develop reports, presentations, whitepapers on IO topics
Ability to research topics related to privacy and civil liberties and other subject areas vital to IO concerns
Ability to produce consolidated Plan of Action and Milestone (POA&M)
Ability to assist in development of 2016-2021 IO Strategic Implementation Plan IAW

Process Expert Wheat Resume Examples & Samples

Responsible for identifying, removing non-value added activities
Supporting Operations in failure prevention by analysing process trends and providing corrective advise
In local initiated development and/or improvement projects (base-capex) responsible for achieving the optimum yield, capacity, chemical utilization and energy efficiency
On a day-to-day basis support the senior process expert with ensuring the optimum yield, capacity, chemicals utilization and energy efficiency in the production process by advising and training the operations department
Responsible for training operations in the best use of the facilities
Support the senior process expert for the follow up on process related improvement actions and initiatives resulting from audits
Support senior process engineers with making environmental and/or safety impact studies from operational changes and advice the plant operations management on the conclusions (MOC)
Responsible for correct implementation of process related corrective actions resulting from internal and/or external food safety audits
Support senior process engineers with making food safety impact studies from operational changes (MOC)
Is familiar with RCA processes and process optimization tools
Has some experience in the preparation of process engineering documentation like mass and energy balances, P&ID’s, functional descriptions and so on
Must have basic technical knowledge
Basic knowledge of two and three phase solid/liquid separation processes
Basic knowledge of solid/liquid filtration and dewatering processes
Basic knowledge of mechanical concentration processes
Basic knowledge of solid/liquid evaporation processes
Must have good communication skills
Basic knowledge of grain storage and transportation
Basic knowledge of dry grain milling processes
Basic knowledge of dry products sieving techniques
Basic knowledge of air and air/dust filtration techniques

Process Expert Starch Specialties Resume Examples & Samples

Responsible for initiating and implementing value adding activities by preparing and proposing process improvement projects
Supporting Operations in failure prevention by analysing process trends and providing corrective advice
On a day-to-day basis support senior process experts with ensuring the optimum yield, capacity, chemicals utilization and energy efficiency in the production process by advising and training the operations department
Support senior process experts for the follow up on process related improvement actions and initiatives resulting from audits
Responsible for follow up of process related corrective actions resulting from internal and/or external safety or environmental audits
Support senior process experts with making environmental and/or safety impact studies from operational changes and advice the plant operations management on the conclusions (MOC)
Support the senior process expert with making food safety impact studies from operational changes (MOC)
Food, Process or mechanical engineering education at a Bachelors level
3+ years’ experience as a process or process development engineer in the food industry
Is familiar with process optimization tools
Has some experience in the preparation of process engineering documentation like mass and energy balances, functional descriptions and so on
Basic knowledge of chemicals and chemical reaction processes
Basic knowledge of slurry (solid/liquid) salt extraction processes
Basic knowledge of starch viscosity profiling and the relation to type and rate of modification
Basic knowledge of solid products packaging
Basic knowledge of thermal starch modification processes

Process Expert Utilities Resume Examples & Samples

Supporting the development, implementation and auditing of departmental reliability programs by providing the necessary process related inputs
Responsible for the follow up on process related improvement actions and initiatives resulting from audits
Responsible for the continuous improvement of the reliability of the utility systems
8+ years’ experience as a process or process development engineer in the industry of which a minimum of 5 years in different utility areas
Have proven working experience with RCA processes and process optimization tools and participation in at least 5 build projects
Must have in depth process knowledge of water purification and distribution systems
Knowledge of relevant regulatory and company requirements
Must be able to work both independent as well as in a team
Must have good communication & reporting skills
Have in depth process knowledge of waste water treatment systems, both anaerobic as aerobic
Have in depth process knowledge of combined heat/power stations and there operations
Have in depth process knowledge of water purification and distribution systems

Process Expert Resume Examples & Samples

Benchmark the quality of helpdesk calls and provide high quality and actionable feedback to management and colleagues
Provide recommendations and insight to ensure a first class quality colleague experience is delivered
Drive performance by providing feedback to Operational Managers and individuals on performance against quality objectives and targets
Recognize and promote role-model call quality results
3-5 years of prior work experience in Customer Service and/or or Voice-based organization preferred; Excellent track record during past work experience

Business Process Expert Plan-to-finished Goods Resume Examples & Samples

Design, Develop, implement and drive continuous improvements of the standardized business capabilities in the area of “Quality Mgmt & Plant Maintenance”
Design the Integrated Business Process Framework. Your focus will be on P2FG processes around SAP QM/PM modules, Quality Notifications, Inspections, Preventive maintenance and Predictive maintenance
Lead or support process implementation projects and ensure processes are implemented as designed
Execute capability maturity assessment, translate these into business requirements and prioritize
Collaborate with IT and EIM to drive selection design and configuration for right technology and data solutions
Being a change agent by clarifying the linking impact of the new solutions and ways of working including the IT, data, people, process solutions
Facilitate learning, provide process training (competency development) and prepare end user documentation
Provide expert support in diagnosis of processes within area of expertise to perform process gap analyses
Keeps up to date with industry standard and benchmarks and implements process best practices to the organization
Actively interact with other BPE’s to share knowledge on improvement practices. Actively interacts with Business Analysts and Functional consultants. Serve as a liaison to the business community

Process Expert Resume Examples & Samples

Be an Ambassador for excellent Candidate experience during their Recruitment process
Ensuring compliance according to the Global Screening Standard, reviewing screening results and interpreting these to decide if individuals can enter our business and remain post-hire
Manage various screening tasks accurately through the Taleo system, using MI to ensure adherence to process and Policy timelines
Process various reports from the Screening Vendor and evidence subsequent actions
Review final output for each Screening Case and use policy knowledge to make a compliance decision
Provide advice and guidance to customers and other stakeholder i.e Resourcing Partners
Maintain stakeholder communications ensuring position on candidate progress is timely and relevant
Maintain the UK Onboarding tracking process via Taleo
Perform Governance checks on the E2E Onboarding processes, in particular SAP hire and Screening
Maintain strong relationships with the UK Concierge Team and ensure a collaborative and seamless approach to a candidates case is reflected to the customer
Support managing and tracking screening for projects such as TUPE, Interns etc., providing advice and guidance and attending regular conference calls and meetings to ensure an excellent on-boarding experience. Ensure these cases are tracked via the Taleo Bulk process and evidenced appropriately
Ensure all required evidence is maintained as per the agreed process and easily retrievable in the event of a query or audit
Ensuring adherence to operational controls and checks and that the correct level of governance is applied to all aspects of the service
Ownership, management and resolution of all areas of risk, ensuring incident management and escalation
Ensure Risk and Governance requirements are adhered to and actions completed within timescales
Ensure any operational and process failures/weaknesses identified through controls testing and Conformance Testing are addressed
Support the Change Agenda, proactively identifying areas for process improvement and efficiency. Ensure correct procedure is adhered to for any implementation of change
Ownership of personal performance development and training needs
Strong Communication skills, ability to use own initiative and make decision with unusual situations
In-depth understanding of People Screening, and the end to end UK Onboarding process
Expert knowledge in the end to end UK Onboarding process, SAP Hire and the Pay and Status processes
Analytical and decision making skills
Problem solving and Investigation management skills
Quality consciousness
Colleague support and up-skilling
Wider thinking – a strong awareness of Business strategy and objectives
Excellent awareness and adherence to Governance and Control
Completed 12 months in their current role at a grade of BA3 or BA4 grade
Should not be on active CAP/DAP as on 28/11/2016

Business Process Expert Resume Examples & Samples

High School diploma or GED required, 4 year degree preferred
Travel 25% of time, including overnight and international travel is required
Experience using SAP is required
Experience with SAP Apparel and Footwear (AFS) is preferred
Experience using SAP's APO module is strongly preferred
Minimum of 3 years work experience in a Global Supply Chain role is preferred
Minimum of 3 years work experience in Demand/Supply Planning processes preferred
Minimum of 2 years of experience in a Global Supply Chain rose is preferred
Experience with process improvement methodologies/tools such as Six Sigma DMAIC and DFSS, and Lean Mfg is preferred
Strong problem solving, process improvement and communication skills preferred
Demonstrated proficiency in the use of computer applications (MS Office) is preferred

Process Expert Msat Resume Examples & Samples

As a process expert you are responsible to lead cross functional teams tasked with technology transfers (process design and upscaling) and timely process implementation at manufacturing scale. This includes the whole lifecycle of assigned projects from planning over coordination, implementation, control and project completion aligned with project management goals
As an MSAT process expert you act as the interface between the process donor (customer, process development) and operations. In this function you are responsible to ensure process scalability and manufacturability
You secure technology transfer success by applying formal processes and tools to manage the transfer of information, process related risks and change control
You directly communicate with customers during campaign preparation, execution and closure including daily reporting of batch status and performance
You are responsible for the resolution of process issues that may arise during manufacturing, considering all regulatory requirements
You compile process related deviations and change requests
You ensure timely compilation of campaign reports and related documentations

Process Expert Resume Examples & Samples

Responsible for data processing element of Non Half Hourly Data Collection – in particular Change of Supply read processing, readings validation and data flow exceptions
Investigate and resolve issues which impede data accuracy
Manage documented processes and propose innovations
Manage and deal with offshore ATOS team
Provide continual support to the team and customers during office hours
Customer query handling and management of escalated queries
Monitoring of SLA’s within the process area
Weekly Quality Checking to ensure all related training and process documentation is kept up to date to reflect current operations
Be accountable for the creation of the weekly and monthly operational performance report packs reviewed by senior colleagues and customers
Conduct process improvement activities utilising Lean where possible
Process mapping, production of associated guides and documentation
Initiative - Able to plan and prioritise work for accuracy and quality
Experience of analysing KPI’s to conduct trend analysis
Previous experience of customer engagement with key customers
Sound understanding of Microsoft Office
Previous electricity industry experience essential
Existing knowledge of electricity industry data processing requirements for Non Half Hourly Data Collection and experience of using applications in this area highly desirable
Be able to demonstrate effective communication skills, written and verbal

Business Process Expert Group Treasury Resume Examples & Samples

Implementing Treasury related business processes as agreed in the Blue Heart Global Template
Acting as delegated product owner on behalf of the Business Process Owner (BPO) in the Blue Heart programme, during scrum sessions with the IT teams and implementations in various geographical regions
Continuous process improvement of Treasury related processes (amongst other Payment Factory)
Establish and maintain bank relationships relevant for the scope of activities, manage and oversee related bank documentation, testing and after care
Focal point for Treasury related processes as part of the implementation in the region(s) that you will be accountable for
Sparring partner for the colleagues in the day-to-day Treasury Operations business processes
Coordinate the project implementation in close cooperation with the business
Bachelor/Master finance education with at least 5 years relevant experience
Solid and broad experience with financial processes
Experience with managing projects in international complex environments
Strong change management mindset and capabilities
Customer service attitude with intercultural sensitiveness
Good analytical skills and process ownership capabilities
Good communicator in a matrix setting
Excellent command of English (both verbal and written)
Thorough knowledge of the treasury operational and payment processes and related tooling
Operational knowledge of SAP
Certification or significant experience in project management & methods (advantage)
Preferably experience with Lean Six Sigma
Results oriented and able to energize others

Process Expert Utilities & Ethanol Resume Examples & Samples

Identify and remove non-value added activities
Initiate and implement value adding activities by preparing and proposing energy improvement projects
Responsible for training operations in the best use of the energy
Support the development, implementation and auditing of departmental reliability programs by providing the necessary process related inputs
Responsible, on a daily basis, for the awareness of the energy use and energy efficiency of the different production areas
Ensure the optimum energy production capacity and efficiency by advising and training the operations department
Indicate and support any energy subsidy initiatives
Follow up on process related improvement actions and initiatives resulting from audits
Make environmental and/or safety impact studies from operational changes and advice the plant operations management on the conclusions
Implement process related corrective actions resulting from internal and/or external food safety audits
Process, mechanical or chemical engineering education at a Bachelors level
8+ years experience as a process or process development engineer in the industry
5+ years in different utility and/ or ethanol areas
Proven working experience with Management of Change (MOC) & Root Cause Analysis (RCA) processes and process optimization tools
Proven participation in at least 5 build projects
Have in depth process knowledge of water purification and distribution systems, combined heat/power stations and there operations, compressed air production and distribution systems, waste water treatment systems (both anaerobic as aerobic), alcohol fermentation processes in an industrial environment, solid/liquid filtration processes, distillation processes preferably with alcohol
Must have good communication, presentation & reporting skills
Fluent in Dutch and English

Business Process Expert Resume Examples & Samples

Design the project plan and define the project resources, in accordance with the goals, timing and budget constraints
Control the project budget and project progress, take corrective actions when necessary
Lead the project in all phases of the project
Management and development of the project team
Manage international stakeholders
Lead change management within the affected organizations to ensure that the project benefits are realized
Generate regular and adequate reporting
Support the realization of the companies Blueheart program
Resolve operational escalations when process issues arise

Business Process Expert Resume Examples & Samples

Develop, implement and drive continuous improvements of the standardized business capabilities
Process expert and ensures adoption of proven practices
Capture learning and actively share success within your network
Collaborate in business transformations to provide expert support in diagnosis of processes within area of expertise, suggest proven practice solutions and ensure implementation of the suggested processes
Ensure processes, IT and Enterprise Information Management solutions are working according to the requirements by providing test scenario’s and actual testing within the agile/scrum development teams
Ensure processes are well documented in the Enterprise Architecture Repository, Philips Excellence Process Framework (PEPF) and Philips Integrated Quality System (PIQS)

Business Process Expert Resume Examples & Samples

Bachelor’s or Master’s degree in a business, science or related field preferred
5+ years’ experience in developing order tofulfillment and fulfillment to cash capabilities for B2C value chains and managing related improvement projects within a software service business
Experience in integration between e-commerce, provisioning, finance, order management and supply chain processes
Experience in designing and deploying processes and systems for a software business model required
Analytical, forward thinking and driven behavior
Additional continuous improvement discipline certifications (e.g. Lean, Six Sigma) desired
Experienced in waterfall and scaled agile methods
Thinking outside the box; able to quickly develop multiple scenario’s, common or forward thinking to deliver on the business needs
Focused on results and business impact; able to always address efforts from a business priority and impact perspective, combined with safeguarding quality
Problem solving and root cause identification skills
Acute business acumen and understanding of organizational issues and challenges

Process Expert ATR, Damco FNA Resume Examples & Samples

100% timely delivery of all tasks assigned as per the communicated expected date when the task was assigned
Identify and prioritize task effectively
Ability to manage expectations of multiple stakeholders
Result-driven
Aims at always closing open items/ issues in a timely and qualitative manner
Adhoc analysis as and when required
Adhering to timelines and reporting the correct financial position
Perseverance to be able to finish the job within timelines
Open to change and ability to overcome obstacles with out of box thinking
Good communication skills, clear, direct and focused communication at multiple organization levels
Tendency to think beyond a prescribed process – considers if it is working for the client, for the team, for the manager, etc

Process Expert Damco FNA Resume Examples & Samples

Thorough knowledge of GL accounting within Financial Accounting & Reporting
Ability to manage expectations of multiple stakeholders in LAM Countries
Ensuring high quality in all deliveries and according to the operating principles
Continuously rethinks its own tasks in view of improving them
Ensures all implemented processes and procedures are documented and kept up to date SOPs, guidelines)
Contributes to creating a constructive working environment for the GSC
A demonstrated commitment to Maersk Core Values
Closing and Reporting of the financials (P&L in the form of standard management reports)
Participating in calls with clients on BS reconciliations & other occasions
Strong problem solving and Analytical skills
Highly result oriented
Persistent
Strong focus on quality
Continuous improvement mind set – curious about how/why things work and desire to increase efficiency
Manage and act in complex situations
Willingness to travel if required

Process Expert, Operations Resume Examples & Samples

Managing day-to-day operation, managing the team and delivering on operational KPIs and SLAs
Manage Vendor/LOC’s queries
Ensure high level of customer engagement & satisfaction with LOC’s
Develop and coach team
Weekly and monthly reporting
Result oriented – drives self and peers to achieve solution
Facilitate training of new team members
Improvement focus: To drive standardization and work towards improving the process
Review of Process from Control perspective and implement key controls to the process

Spanish Speaking Process Expert Resume Examples & Samples

To execute export/import customer service processes as per global design
To contribute to continuous improvement of processes within scope of responsibility
Phone call/Chat attendance (Where applicable)
Assist customers with their issues keeping close communication with our co-workers locally in order to ensure prompt exception handling
Good communication skills required
Strong Service Mindset
Results orientation
Strong customer knowledge
Good market and product knowledge

Process Expert Resume Examples & Samples

Execute test scripts and the observation & recording of test results
Identifying and logging of any defects
Maintenance and retention of test results & execution logs
Creation of tests for retest of corrected defects or changed requirements
Set-up and initialization of the test bed, back-up & recovery of the test bed
Work effectively within a multi-supplier environment
Knowledge and understanding of test tools, methods and techniques as appropriate for level and specific job role
To assist in the preparation of test plans and test scripts and demonstrate the business condition under test and the expected results
To ensure high quality and accuracy is maintained through to software release
To prepare and maintain test plans for use on automated testing tools
To provide feedback to the development team and ensure the work is carried out in accordance with the schedule and the quality requirements
To provide estimates and feedback to the scrum masters for project scheduling purpose
In-depth knowledge of planning, coordination and execution of test events
Understanding of the Trade business and an understanding of the lifecycle of trades
Test activities include analysis of requirements, designing test cases and scripts, conducting peer reviews of test scripts, identifying test data and environment needs, test execution, defect management
Ability to understand the business context of the solution being tested
Ability to verify and judge if the solution provided meets business requirements
Rework defects and take part in defect analysis
Be a Continuous Improvement champion: suggest, encourage and deliver
Should not be on active CAP/DAP as on 16/1/2017

Process Expert AP, Damco FNA Resume Examples & Samples

This position will be for a PO Gate Keeper in Unity GSC process
Finding the Root cause in B/w reports/ Kewill/ Fact of issues, providing solutions to resolve the issues & Keep WF ready for posting
Managing day to day operation individually
Pulling reports on daily basis
Checking and resolving WF
Analyzing B/W Reports
Working on Ageing on Pending WF
Reduction in Timeliness of Supplier Payment
Solving customer Issues PO / SO / Billing queries
Follow up with Ops team for getting resolution on time
Customer engagement - Through various reports / Calls
Stake holder Management
Daily, weekly and monthly reporting to location
Improvement focus: To drive improvement focus
Ad hoc activities
Microsoft office package
Preferred SAP Knowledge / B/W Knowledge

Process Expert AP, Damco FNA Resume Examples & Samples

Managing day to day operation and delivering on operational KPIs and SLAs, employee engagement and client handling
Customer Engagement: Ensure high level of customer engagement & satisfaction
Is able to understand the upstream and downstream of the process and make decisions based on holistic view
Own and be accountable for cost reporting (Vendor Statements, Reconciliations, Cost Reporting, Book close and Budget)
Performance management: Publishing productivity scores on regular intervals & to make sure performance is at par and facilitates training if required
Ensure review of urgent payments is done in accordance with the global guidelines
Ensure overall AP controlling process adheres to the Global Standards set by the organization
Coordinate with internal as well as external stakeholders to ensure local, global and legal requirements are met
Oversee the operations of the RTP, PCC and MDM teams especially their control systems, transaction processing operations and policies & procedures
Ensure that accounts payable are paid in a timely manner as per terms of payment
Ensure that all Vendors are effectively managed
Reconciliation of daily/weekly pay runs with PCC team
Review of Process from Control perspective and implement key controls to theprocess
Ad hoc reports and activities
Assist with the bank reconciliations performed by the GL team accountants Reporting
Ensure that all vendor invoices and credit notes are processed in an accurate and time efficient manner
Monitoring & clearing GR/IR clearing (Timeliness of GR/IR clearing)

Process Expert Resume Examples & Samples

Read and reply to correspondence within Service Level Agreements as defined for the specific communication channel - Chat attendance / e-mail (Where applicable)
Assist customers with their issues keeping close communication with our co-workers, locally in order to ensure prompt exception handling
Complete export process, complying with Service Level Agreements and global process design
Work in close coordination with local country Customer Service Agents on needed follow up ensure smooth delivery of cargo to the customer as per agreed contract terms
Complete booking process, complying with Service Level Agreements and global process design
Conduct Vessel Reconciliation and Manifest process as per process design
Graduate of a Bachelor's Degree
Flexibility to work shifts
Basic Analytical and problem solving skills
Intermediate knowledge on Microsoft 2007 Applications, especially Excel
Proven effective communication skills ensuring clear, direct and appropriate communication, both written and verbal
Aptitude to interact and build good rapport/relationship with co-employees
Attention to details to make certain that tasks are completed and within bounds

Senior Business Process Expert IT Resume Examples & Samples

Within assigned business process or technology scope and within project/program context, translates business requirements into IT solution architecture taking into account enterprise architecture
Ensure adherence to solution architecture by implementation teams
In line with enterprise standards, defines architectural selection criteria / evaluates infrastructure or applications at solution level
Contributes to annual update of enterprise (reference) architecture within assigned business process or technology domain, matching business strategy and reference architecture
Ensures adherence to enterprise architecture requirements and standards by implementation team
Defines or contributes to / keeps an environmental watch for architecture related standards at enterprise level (policies, reference models for master data, selection of standard infrastructure or application landscapes)
Control and align system concepts and master data management across solution teams
Organize and execute all required activities to deliver high quality IT support to meet NXP’s business requirements
Enable design and implementation of the required IT solutions, within boundary conditions budget, timing and architecture
Create, challenge and validate business cases for IT support of business requirements
Validate designs and implementation of IT solutions
Organize proper user acceptance testing, roll-out activities and hand-over to operations
Leverage usage of existing applications and standard packaged solutions as much as possible

Senior Associate / Process Expert Resume Examples & Samples

Handle customer inquiries and requests through email
Liaise with different departments for quicker resolution of customer inquiries and requests
To take ownership and work for early resolution and closure of customer issues
Responsible for the execution of shipment lifecycle process including cross functional coordination
To adhere to standardized processes and tasks without compromising customer experience
To proactively reach out to the customers. Manage off-shored or outsourced services in the shipment cycle

IT Business Process Expert Resume Examples & Samples

Bachelor's degree in Electrical or Software Engineering, Computer Science, Information Systems, or other relevant subject area preferred
3+ years experience with enterprise level data warehousing systems such as Teradata, Oracle or others, Teradata 14 Certified Technical Specialist preferred
3+ years experience working as a Business System Analyst on multiple projects and business functions
3+ years experience managing technical resources assigned to projects, giving both technical guidance and evaluating work
3+ years experience with IBM DataStage or similar ETL tools prefered
3+ years experience with manufacturing processes, semiconductor manufacturing prefered
2+ years experience with Linux/Unix
Excellent analytical skills and ability to translate business functionality and opportunities into clear, precise and easy-to-read functional specifications critical
Strong understanding of data acquisition, cleansing and integrations processes (ETL, ELT)
Excellent SQL knowledge and ability to write and understand complex SQL logic to join multiple tables from multiple sources
Experience with Hadoop tools and technologies preferred
Experience with any or all of Tabelau, Microsoft PowerBI, Alteryx, R, or JMP preferred
Experience with Software Configuration Management solutions, such as Subversion, preferred
Strong desire to be a part of a Self Service oriented Business Intelligence program
Excellent written and verbal communication skills with strong relationship building skills
Ability to collaborate with business users to understand requirements and architecture documents
Proven ability to pull a diverse group of individuals with different goals together and facilitate productive discussions
Proven ability to use personal initiative and to be a "self-starter”
Proficiency in productivity applications such as MS Word, PowerPoint, Excel, Visio, etc

Demand Process Expert Resume Examples & Samples

Oversee the Demand Forecasting Process
Standardise and simplify Ways of working ensuring a consistent approach
Implement Demand Forecasting improvements aligned with the corporate standardization and with the strategic Maturity Plan
Support the Demand Forecasting teams across the Latina America with improvements in the daily way of workings, with systems reports and with customization of these reports
Proactive management of data and ensuring Integrity and consistency of Data trough the different systems
Monthly KPI/dashboard reporting within the GSK Systems
Ensure that training records on data maintenance are kept up to date within Demand Forecasting
Act as super user for Demand Forecasting
Perform regular trainings and surgery sessions for the Demand Forecasting team

Process Expert Resume Examples & Samples

Meet and exceed KPIs by performing error free work and adherence to deadlines
Achieve productivity targets – so as to improve the overall performance of the team
Handling day to day communication with stakeholders
Effectively deal with job stress

Process Expert Resume Examples & Samples

Strong written and verbal communication skills, including presentation skills, with ability to quickly and positively influence all levels of the organization ,Ability to work with multiple stakeholders
Understanding of GAAP, Controllership policy & operating design
Requires excellent tolerance for ambiguity and must have excellent teaming integration skills

Lead Process Expert Resume Examples & Samples

Strong written and verbal communication skills, including presentation skills, with ability to quickly and positively influence all levels of the organization, Ability to work with multiple stakeholders
Ability to simplify complex issues; results focused with successful record of accomplishments through skilled use of persuasion, and problem resolution
Ability to multi-task, assess priorities, and drive performance in a complex and demanding, highly matrix environment

Process Expert Senior Resume Examples & Samples

8-10 years experience in business analysis, process improvement, project coordination in a high-volume managed care operation (claims, enrollment and billing, rating/premium, product) with the ability to analyze workflows, processes, supporting systems and procedures and identifying improvements
Any combination of education and experience, which would provide an equivalent background
Working knowledge of Health Insurance Exchanges, CMS and risk adjustment preferred
Strong process mapping/modeling and business requirement writing preferred
Strong communication, critical thinking, problem solving, organizational, interpersonal skills and teamwork skills required
SQL, Excel (Expert level) and UAT experience preferred

Process Expert, APS Resume Examples & Samples

Responsible for handling service escalations by users and team members. Also, responsible for coordinating and reporting Major Incidents
Responsible for ensuring effective change management of SOPs, including documentation, training of team members and adherence to revised SOPs
Responsible for the day to day working relationship with the 2nd line teams that provide IT support
Monitor the quality of work by performing sample checks on a daily basis. Through analysis develop training plans and follow up with actions
Conduct relevant trainings within the team on new functionalities introduced and upcoming New Releases and issues
Ensure timely efficient and accurate handling of all processes. Check that the team is handling communication efficiently so that the team renders an effective service to internal and external customers
As an Incident Manager ensure the team does a proper root cause analysis for common / complex errors reported and work towards finding workarounds or a permanent fix within agreed time frame
Has a deep understanding of their respective Application / Modules subject area in detail and possesses an in depth knowledge of the feature designs
Serve as the escalation point for issues that are complex in nature that cannot be solved by Non-SMEs
Provide timely actions and further escalate issues to the vendor or other relevant external parties when necessary
Maintain Relationship Management standards with BPO’s, Vendors, Portfolio’s, Super users and Internal and External business users worldwide. Ensue timely follow-ups are done with relevant groups to ensure tickets are turned around within agreed SLA’s
Influence prioritization of incidents which are ‘Business Critical’ and coordinate with the vendors to ensure such incidents are fixed at the earliest causing minimum disruption/loss to the Business
Update Focal Point with the agreement of stakeholders and should be performed in a timely manner
Raise a flag to the Portfolio’s and the Business Process Owners fitting to assist with the issue at hand when said issue is identified to impact the business heavily
Ensure a root cause analysis is done for common / complex errors reported and work towards finding suitable workarounds to keep the Business running until a permanent fix is provided
Identify areas/subject matters where training, e-learning needs to be revisited/updated and assist in drafting the content
Ensure that important solutions/workarounds to prevalent issues related to expertise are updated in the global FAQ
Provide inputs to various Business Reference Groups (BRG) or the Quality Assurance Team when needed
Identify actions to mitigate repetitive issues and be involved in prioritizations of release requirements when necessary
Ensure appropriate knowledge sharing is spearheaded and cascaded to other team members by being instrumental in building a knowledge base on the issues observed/handled
Ensure that any changes/updates on the SOPs are communicated on a regular basis to superiors and pertinent stakeholders and should be up to-date at all times
Follow appropriate escalation procedures in accordance to the defined structure by the Portfolio
Adhere to the strict compliance of the internal ISP communication between Stakeholders, Vendor and End Users
Fully support the team in handling issues upon completion of primary tasks defined in the Service Level Agreement
Alert stakeholders and continuously evaluates subject area after a release and report any changes that will impact the business
Perform Reference data maintenance activities assigned i.e. Maintaining Mandatory and Optional Clauses, Global FAQ updates, Creation and maintenance of Form Central etc
Where needed to give feedback to the team members regarding their performance in coordination with the Team Supervisor/Manager
Graduate in any stream
IT Diploma certificate
Any Diploma related Shipping
Good Shipping domain knowledge and 3 years or more experience in Liner shipping or Logistics business
Good understanding of Maersk Line/Maersk Logistics/Damco system and end 2 end processes
Prior experience in application support and good understanding of related service delivery
Customer Focus, empathic listening and people management skills
Good analytical & problem solving skills
Tactful communication (verbal & written) to avoid conflict & Strong Interpersonal skills
Develop understanding on change impacts and adjust processes, controls, resources and risk management in response to change
Lead team members with confidence, developing an ability to delegate tasks and influence results in others
Ability to work diligently under pressure
TIL certification
Internet / Web / Seibel (One Bridge Support)

Process Expert, Operations Resume Examples & Samples

Ensure the effective management both in terms of business objectives and the personal and professional development of direct reports
Ensuring fair and transparent performance appraisals
To ensure that the global process is followed in full accordance with the governance and accountability model
Team level communication with internal and external customers
Drives APM Values and continuous improvement mind-set along with the Cultural Amplifiers
Prior experience of at least 2years preferably within Operations
People management skills
Good process knowledge of Cargo execution process
Have Leadership and motivating skills
Understanding of ‘Forecasting Methods&#8217
Training on Soft Skills, Strong familiarity with the business needs and Team management
Effective planning

Process Expert AP, Damco FNA Resume Examples & Samples

Bachelor's degree in Accounting, Finance or Business
Excellent working knowledge of Microsoft Office Products
Experience of handling payments in SAP environment (key

Process Expert ML Brazil Otcs Resume Examples & Samples

To monitor own performance against KPIs and take corrective action where necessary
Deliver customer experience as outlined by CENCS
University grad or bearing similar professional qualification in the same or related field
With experience in handling Customer Service export transactions/processes and dealing with direct customers/forwarders/brokers will be preferred

Process Expert / Senior Process Expert Resume Examples & Samples

Read and reply to correspondence on both internal & Customer’s emails within SLA’s as defined for the specific communication channel
Facilitate completion of documentation process
Handle DGD and REEF cargo shipments as per manuals, guidelines and policies
Dispute handling, pre-claims, booking exception handling, MDWS clarification resolution, special / reefer cargo co-ordination, monitoring issue resolution tool, email exception handling
Graduate – 2011/2012 passed out
Must have computer experience: Excel, Word, and Power Point
Relevant experience in the customer service field is added benefit Knowledge: Expertise in key ML systems such as GCSS, RKEM, AFLS and MEPC
Good typing speed

Process Expert Resume Examples & Samples

Ensure timely and qualitative creation of Sales & Purchase orders
Ensure timely and qualitative Customer Invoicing
Ensure all Contract & Prices are in place & timely updated
Understand the business model of the correlation SO & PO,

Process Expert, Open to Telecommuting Resume Examples & Samples

Healthcare, Medicaid/managed care industry experience preferred
Experience process mapping and process documentation preferred
Knowledge of Compass, Facets, Compliance 360, Visio and SharePoint preferred
Operations, claims and/or call center background preferred

Process Expert Resume Examples & Samples

3 - 4 years of experience in Finance & Accounting \ Procurement
MS Office, ERP knowledge
Customer focus, Self-Motivated, Drive for results

Scope Process Expert Resume Examples & Samples

Assist customers with their issues keeping close communication with our co-workerslocally or overseas in order to ensure prompt handling of exceptions or concerns
Read and reply to correspondences with both internal stakeholders and customers within
Good communication skills, particularly excellent written English skills
Good communication skills, particularly excellent written and oral Spanish skills
Open to travel, occasional overtime and/or shift changes as needed

Kinaxis Data Business Process Expert Resume Examples & Samples

Technical knowledge on relational databases and experience in similar projects
Having been involved in supply chain processes (> 1 year)
Experience in development and/or continuous improvement projects
Working with cross-functional and multi-cultural teams
Organized, analyst and methodical aptitudes
Able to effectively communicate in verbal English
Capacity to adequate communication to users with different levels of expertise
Able to diagnose problems and to provide or recommend solutions
Self-motivated and with high team spirit
Availability for sporadic travelling

Process Expert Damco Ops Resume Examples & Samples

Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s)
Maintain a Customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors
Prepare and submit all documents in a timely and accurate manner and keep the internal/ external stakeholders informed of the status
Have good business knowledge / process understanding to provide a value add to the customers through effective business solutions
Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction
Adhere to process and Standard Operating Procedures (STANDARD OPERATING PROCEDURESs) and Internal Operating Procedures (INTERNAL OPERATING PROCEDURESs) during daily operation
Identify deviations in process as compared to INTERNAL OPERATING PROCEDURESs and share the same proactively with the customer & reporting head
Respond to all enquiries in a timely and accurate manner & escalate difficulties as defined in STANDARD OPERATING PROCEDURESs / INTERNAL OPERATING PROCEDURESs
Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow
Graduate degree from university or business school
Diploma in SUPPLY CHAIN MANAGEMENT / Logistics – Added Advantage
2-3 years experience in working with Customer Service processes in BPO or Logistics Industry
Excellent command of spoken and written English
Good communication & interpersonal skill and should be able to build good working relationship
Drive for Results – Drives for results and success, conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition
Leadership skills, be able to lead, motivate and engage the team members
Good Team Player, maintaining a “We first” instead of “I first”
Good stakeholder management skills and experience
Adapt to changes, basis business requirements
Good working knowledge of MS Office products including Word, Excel and PowerPoint
Innovation - always coming up with new ideas
Change - seeing change as an opportunity
Team Player - understanding that teamwork is the key to success
Flexibility - ability to manage exceptions
Pro Active - coming up with solutions
Ownership - takes charge and responsibility
Self Starter - someone who can work independently
Passionate - feel proud of what we are doing

Business Process Expert, Lead Pentagon Resume Examples & Samples

Manage office, calendar and coordinated appointments, facilitating the flow of information and keeping staff informed on important activities
Act as the Army Data Auditing Manager (ADAM) and as the Data Transfer Agent (DTA)
Act as the Automation Point of Contact (APOC) for DAMI-ZXM Directorate ensuring that all technical issues are vetted through the proper channels
Prepare official correspondence. Receive and distribute high volume of incoming documents
Maintain working electronic documents, personnel records and files in the Army Records Management System (ARIMS)
Coordinate travel for the Director utilizing the Defense Travel System (DTS); submit travel vouchers for reimbursement
Schedule, broadcast, and track all mandatory G-2 Security Training
Issue announcements of training opportunities, develop and issue guidelines on administrative processes related to training
Prepare and assist with development of training content
Process incoming and outgoing Visit Requests for appropriate access to classified information within a Sensitive Compartmented Information Facility (SCIF)
Process visit requests in the Joint Personnel Adjudication System (JPAS)
Confirm clearances via the system of record
Establish and Maintain Training and Personnel Security database. Reviews databases for accuracy
Act as the Directorate Automated Point of Contact (APOC)
Process administrative actions and taskers for the DAMI-ZXM Directorate
Maintain and update the database for the Emergency Automated Notification System (EANS)

Process Expert USP / DSP Operations Resume Examples & Samples

University degree (ETH or FH) in chemistry, pharmaceutical, biochemistry, technical or related field necessary
3-5 years’ experience in biopharmaceuticals process development or in technical operations functions required. Experience with technology transfer from an R&D organization would be an advantage
Good knowledge of recombinant protein production or related field required
Knowledge of ISA 88 standard preferred
Very good command of German and English
Proven ability to work in a fast paced, dynamic environment
Learn new processes and quickly engage in assignments to drive for action
Makes decisions in accordance with established policies and procedures
During the initial project phase, the position will require a substantial amount of travel to gain process knowledge and to support equipment testing, in suppliers facilities, before shipment to Lengnau (up to 50%). This will be substantially diminished after the commissioning phase

Business Process Expert Plan to Finished Goods Resume Examples & Samples

Design, Develop, implement and drive continuous improvements of the standardized business capabilities in the area of ‘Quality Mgt & Plant Maintenance&#8217
Design the Integrated Business Process Framework. Your focus will be on P2FG processes around SAP QM/PM modules, QM Master data, PM equipment hierarchy, incoming inspection, in-line & post production inspection, quality notifications, maintenance planning, preventive maintenance, corrective maintenance and tool calibration, with focus on Health Systems (Medical Device industry)
Mapping new innovative solutions, as per vision of future factory, and ways of working and translate these into an implementation plan
Collaborate in business transformations to provide expert support in diagnosis of processes within area of expertise
Provide expert support in diagnosis of processes within area of expertise to perform process gap analysis
Continuously monitor process performance, analytics and identify opportunities for improvement
Collect and review process change and improvement proposals from the organization, bring forward relevant change proposals to the BPOs, support local improvements where necessary

End to End Business Process Expert Resume Examples & Samples

Philips Business Process Expert in the area of Workforce management, scheduling, dispatch & resource capacity management responsible to develop, design, implement and drive continuous improvements of the standardized business processes & capabilities across Philips Health Systems Customer Service
Process custodian and ensures adoption of proven practices
Assemble and lead global, cross-functional Design Reference Groups which consist of Business Process Experts and Subject Matter Experts
Actively seeks external input via “go-look-see’s” to get best practices, and best in class ways of working from other companies
Works closely together with other BPEs & supporting Philips excellence representatives, aligning content deliverables such as Training material, job descriptions, performance mechanisms, work instructions….within project timelines

Global Process Expert Resume Examples & Samples

Proven expertise in PLM with extensive experience in either a PLM role with a leading FMCG or hands-on consultancy specialising in PLM
Strong influencing skills to enable remote influencing at higher levels in a large global organisation
Self-starting, independent and tenacious in the pursuit of improvement
Clear thinker with ability to develop, communicate and deliver clear strategy and action plans
Good understanding of continuous improvement approaches
Education: First degree
Deep process expertise and regional knowledge of a key PLM process
TaO expertise also desirable

Process Expert Resume Examples & Samples

System Workflow attendance and reply within timeframe
Dispute handling
Work along with the team to Achieve Standard CS KPI in line with the GSC flagship projects

Global Process Expert Resume Examples & Samples

Custodian of TaO Template (TaO = TOM and OneSAP)
Proven expertise in Quality, ideally with significant experience in either
Experience in a Quality role within BAT
Cross functional experience within BAT
Experience with the TaO Template or project
Knowledge of the systems used to support Quality

Spirit PDM Process Expert Engineer Resume Examples & Samples

For each Roll out plant you are responsible to perform Fit/Gap analysis, and ensure the SPIRIT template can be applied as much as possible. Record gaps and track fulfilment of action plan. Inform team leader about all new gaps
Prepare training document in local (Roll out plant) language if needed/requested and perform training on site to all key users
Define migration rules and get agreement from plant regarding material number harmonisation (e.g. 13 digits, material description)
Ensure the quality and quantity of migrated data. Highlight issue to project lead business and IT
Organise, coordinate and perform test like Functional Migration Test , Integration Test. Ensure relevant person are involved (e.g. Key users, other modules team members)

AME Process Expert Resume Examples & Samples

Accommodate manufacturing frame, requirement books, specifications, FMEA, design review, acceptance, release procedures and
Experience and demonstrable capability in Manufacturing Engineering Success in managing multiple, complex
Able to build and maintain effective working relationship. Enquiring mind, willingness to adopt new

Business Process Expert Resume Examples & Samples

Familiarity with all aspects of SFDC, including the technical requirements, system configuration, user requirements, and all related policies and procedures
Communicates regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality
Communicates regularly with the SFDC stakeholders, IT, CRM Committee etc to ensure functionality meets field needs and to develop ongoing project plans
Serves as key liaison with IT technical resources in areas related to system support
Develops ad-hoc reports as requested by user groups or stakeholders, performs analysis on data as required
Maintain and communicate system metrics to track trends in usage and data integrity
Ongoing system administration, including
Strong technical design skills with a creative flare in devising products and solutions to meet business needs
Salesforce.com Certified Force.com Developer preferred
Knowledge of enterprise systems; CRM, SFA, and ERP
Proven ability to design and optimize business processes and to integrate business processes across disparate systems
Experience with Enterprise Integration tools
Experience with extract, transformation and load tools
Excellent oral, presentation, and written communication skills
BA/BS degree with 5 + years experience in a technical/business related field
Certifications: Lean, Green Belt and/or PMP are a plus
Results oriented and resourceful individual with strong leadership and interpersonal skills
Demonstrated ability to drive, improve and develop processes
Understand strategy and roadmaps of the business teams
Strong analytical skills combined with a pro-active
Determine appropriate end-to-end processes and tools needed to meet department goals

Business Process Expert Resume Examples & Samples

Experienced with interfacing between business and IT. Able to ascertain and translate business requirements into functional requirement documents for development
Ability to manage EDI projects from initial design through testing, validation and implementation
Able to work in a dynamic work environment which will from time to time include non-EDI tasks/projects
Strong team player. Desire and ability to succeed in various situations, including both planned and unexpected situations

Junior Business Process Expert Resume Examples & Samples

Experienced with interfacing between Amazon, Internal business partners and IT. Able to ascertain and translate business requirements into functional requirement documents for development
Ability to adapt and adjust as needed to obtain what is best for both the customer and company
Strong communication skills. Including the ability to frequently interface with customers

Junior Business Process Expert Resume Examples & Samples

Lead complex projects through requirement definition, design, development, pilot, validation, deployment and training to provide cost effective solutions that satisfy user requirements
Oversees the business processes for all identified departments and functional areas
Meet with key business stakeholders to prepare business case, scope, assumptions, and deliverables for projects
Partner with Finance, Marketing, Sales, IT, and Operations to streamline business processes and improve employee productivity
Analyzes inefficiencies in existing processes and recommend specific changes to effect improved efficiencies
Serves as liaison between stakeholders and business partners ensuring that process changes are understood and implemented
Create workflow diagrams, processes and procedure models
Ensure all documentation is entered in the Matrix repository
Provides documentation, training material and training of staff on new polices, process and procedures
Provide critical reports and analysis for the service finance team
Facilitates the decision making process as appropriate
Performs miscellaneous job related duties as assigned
Implement and support tools that provide custom web-based business analytics and standardized reporting
Ensure existing and newly developed tools are adequately documented and users are appropriately trained
Identify and assess future changes or process improvements to automated reporting landscape

Business Process Expert Resume Examples & Samples

Strong operational experience
ERP experience or practice
Project experience.We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We’re looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY

Business Process Expert Resume Examples & Samples

Bachelor's degree or equivalent
Minimum 5 years of business experience
Knowledge of and experience using Internet and Microsoft Office (Word, PowerPoint) with advanced knowledge and expertise with Excel
10% travel (including overnight stay)
Strong problem solving process improvement and business analytic skills
Experience with Six Sigma methodologies, preferred
Strong experience using report development software (ex: Business Objects), preferred

Business Process Expert Resume Examples & Samples

Define the solutions for validated and known end state and transitional designs by writing user stories and maintaining a product backlog
Represent BPM-BPE community in the development/deployment process; and where relevant take lead on specific business process topics as subject matter expert
Inspect the product progress at the end of every Sprint and execution of the complete authority to accept or reject the work done
Working with their respective team(s) to create, maintain, groom and refine the backlog
Representing customers and stakeholders as the principal decision-maker in the acceptance of stories and product demos
Working with cross-functional teams to make prioritization and trade-off decisions
Near to mid-term roadmap management
Leading the planning and delivery of features for each product release to execute on the scope topics plan for the products
Collaborating closely with Project Manager, Program Management Office, Business Process Experts, IT Business Analysts and Scrum teams to plan and execute sprints/releases
Working within or proposing changes to target resource allocations for their respective team(s)
Participating in Scrum events and ceremonies: Sprint Planning; Planning Poker; Backlog Refinement; Daily Stand-Ups; Reviews and Retrospectives
Assisting with SIT, UAT, cutover and retrofit preparations per release
Bachelor or a Master Level in Business/Finance, Software/Engineering, or related field
Overall experience of 7+ years in Finance and Process environment
Very good SAP background/knowledge required. Able to interact with technical teams
Previous experience as the Product Owner within an Agile team, system experience Rally preferred
Experience in Financial processes and/or management reporting required
Understanding of Agile and Scrum methodology
Experience with data-informed product ownership and decision-making
Desire to be a part of a high performing, collaborative team
Strategic thinker with a business-focused orientation and strong technical skills
Very good presentation and communication skills; storytelling; ability to speak fluently to all technical and non-technical stakeholders
Great relationship management skills fostering good working practices with all stakeholders and customers
Excellent negotiation and persuasion skills to influence decision making at all levels within the organization, and in a variety of contexts
Results oriented and able to balance short and long term goals

Global Business Process Expert Resume Examples & Samples

Business process Owner (BPO) delegate responsible for implementing policies and cross-functional processes within Production & Supply (P&S) ensuring adherence to the design intent
Acts as Change Agent or Business Lead during change projects
Ensure translation of Global Process design documentation into relevant operational instructions
Ensure Key Users have the information they need to deliver training happens
Identify& manage areas of risk, escalate to BPO and Business Process Management (BPM) team
Identify opportunities for cross-functional improvements and propose them to the BPO
Represent the BPO during audits
Identify and organize cross-functional process education and trainings
Collaborate with other Subject Matter Experts to ensure effectiveness of cross-functional business processes
Conduct benchmarking studies
Designs, implements and monitors effectiveness of cross-functional processes
Ensures these processes are fit for purpose and meet the requirements of the P&S strategy
Defines policies applicable to the processes and assures processes are implemented / improved and applied in line with policy and design intent
Assures compliant operation of these cross-functional processes
Drives standard ways of working and operational excellence
Effectively manages key interfaces across various functions to include P&S, Operational Excellence and Syngenta Business Services (SBS)
Expertise in business process management (process design, optimisation and monitoring)
Knowledge in Project Management and Program Management
Good understanding of change management
Broad cross-functional experience in supply chain ideally in agro-business or closely related industry
Management of senior stakeholders, confident in constructively challenging expectations when required
Experience of working in a complex matrix organisation and multicultural environment
Experience in continuous improvement, operational excellence and Six Sigma are a plus
Analytical and strategic thinker
Certifications are an advantage (eg PMI, MSP, etc.)
ChangeFirst PCI practitioner is an advantage
Pro-active team player / knowledge sharer / open and transparent
Know-how about operational excellence is a plus
Strong influencing skills. Effective communicator
Result oriented, self-motivated / directed
Fully proficient in using Microsoft Office (PowerPoint, excel, etc.)
Fluency in English – other languages are a benefit
Bachelor / Master degree in Supply Chain, Business Administration or other equivalent

Process Expert Resume Examples & Samples

Pharmacy Prior Authorization experience preferred
Prefers a BA/BS degree
3 years related experience (business analysis, process improvement, project coordination, operational subject matter expert)
Experience in Pharmacy Operations

Spanish Speaking Process Expert Safmarine Ecsa Scop Resume Examples & Samples

To contribute to teams optimal performance
Read and reply to correspondence within SLAs as defined for the specific communication channel
Minimum 2 years relevant experience in the BPO industry
Spanish Proficiency

Process Expert Resume Examples & Samples

Strong understanding of end-to-end process of dispute handling with Maersk Line setup
Understanding of the Shipping Business
Understanding the Root causes of Dispute & highlight to stakeholders for permanent fixes
To resolve dispute cases within the specified SLA
Carry out other responsibilities or projects given from time-to-time by TL/Manager
Effective and timely communication with locations wherever necessary
To keep updated on all developments in the relevant area of operation
To highlight and escalate process variances to the Team Leader with reasons for deviation
To initiate, suggest and demonstrate process improvements
Ensure complete adherence with group’s security policies, agreed SOPs
To share knowledge gained with peers within the function
Timely discussion and escalation on all issues with Team Leader
Practice APM-M Group culture, values and reputation and ensure compliance with APM-M Group and CB policies
Meets required goals and deadlines on a timely and accurate manner independently

Business Process Expert Analytics Resume Examples & Samples

Be a deep knowledgeable expert for our applications (you will be trained)
Engages with end users on our media platforms such as Yammer, email, wiki, intranet, all in a timely and professional way
Maintains high service standards towards users
Provides tool-training onsite or online
Holds engagement events for Asia users: like User Group meetings, Office hours etc
Creates/updates training material
Engages with our vendors
Contributes to policies, governance model for our analytic tools
Be open for and aware of the changes in the BI Analytic market
Be an evangelist and promotor of the information centric culture

Process Expert Resume Examples & Samples

Requires a BA/BS degree
5 years’ experience in business analysis, process improvement, project coordination in a high-volume managed care operation (claims, customer service, enrollment and billing) with the ability to analyze workflows, processes, supporting systems and procedures and identifying improvements; or any combination of education and experience, which would provide an equivalent background
Extensive experience in Pega Database system a plus
Experience in Medicare/Medicaid Appeals, to include CMS regulations/audit required
Experience in leading projects preferred
Demonstrated proficiency in documentation of policies and procedures required
Experience working with the Independent Review Entity/Maximus required

Process Expert Resume Examples & Samples

Process Expert II
Requires 2-4 years experience in business analysis, process improvement, project coordination in a high-volume managed care operation (claims, customer service, enrollment and billing) with the ability to analyze workflows, processes, supporting systems and procedures and identifying improvements; or any combination of education and experience, which would provide an equivalent background
Process Expert Sr
Requires a BA/BS degree; 8-10 years experience in business analysis, process improvement, project coordination in a high-volume managed care operation (claims, customer service, enrollment and billing) with the ability to analyze workflows, processes, supporting systems and procedures and identifying improvements; or any combination of education and experience, which would provide an equivalent background
Experience with Managed Care, Medicaid and/or Medicare required. College degree strongly preferred

Process Expert Resume Examples & Samples

Bachelor’s Degree
Service oriented and focused on managing expectations
Sense of urgency and stress handling
Ability to work with both internal and external stakeholders across different cultures
Team player, empathy and superior interpersonal skills
Proficiency verbal and written communication skills (English)
Experience in Service Industry is desired
Excellent communication skills
Ability to work under pressure with high sense of urgency
Detail oriented ability to perform processes as per predefined design
With strong Service Mindset
Team player
Knowledge of global Maersk Line Customer Service systems
Has leadership/coaching and change management skills
With experience in handling Customer Service export and import transactions/processes and dealing with direct customers/ forwarders /brokers will be preferred
Open to travel as and when it is needed
Results orientation
Strong customer knowledge

Product Development Systems & Process Expert Resume Examples & Samples

Create and visualize the PD and APQP processes and sub processes
Mentor, coach and train management and super-users in the PD & APQP processes
Encourage improvements of process/procedures/instructions/templates inside the PD & APQP processes
Reuse knowledge from performed PD and APQP projects and audits to improve the processes
Create training material regarding the PD and APQP process, including developing and maintaining of training guidelines for Functional Safety (Spice and ISO 26262)
Measure, monitor and report the PD and APQP -process status (monthly)
Audit regularly KAs PD and APQP processes in respect to management system compliance
Technical degree level or Master and/or with relevant practical experience
A minimum of 10 years’ experience within quality, project management, business administration or engineering – ideally in all
Good command of written and spoken English
Knowledge of relevant quality systems, tool and techniques (ISO9001, IATF16949, ISO14001, OHSAS 18001 basics, ISO26262, Automotive Spice,as well as root cause analysis, FMEA, APQP, PPAP etc.)
1st and 2nd party auditor (ISO 9001, IATF16949)
Ideally: project management system (Planisware, Polarion)
Computer skills including MS Office and SAP
Creative, structured and systematic thinking
Education and training skills – dedicated educator
Ability to visualize abstract content
High degree of personal integrity and confidence
Facilitation skills with a high focus on solutions

Process Expert AP, Damco FNA Resume Examples & Samples

Managing day to day operation and delivering on operational KPIs and SLAs,employee engagement and client handling
Own and be accountable for cost reporting (Vendor Statements, Reconciliations,Cost Reporting, Book close and Budget)
Ensure overall AP controlling process adheres to the Global Standards set by the organisation

Process Expert AP, Damco FNA Resume Examples & Samples

Ensure vendor invoices are registered and processed in a timely and efficient manner
Process SAP checks for Damco Invoices
Coordinate with Various teams to make sure invoice processing is on time
Report the invoice processing details on timely manner
Research and assist Damco personnel, GSC and external vendors with AP inquiries and problem resolution
Ensure to have end to end knowledge in Kewill system and able to handle PO Gatekeeper process independently
Provide process improvements to existing processes
Report daily progress on critical customers invoice status to required stakeholders
Make sure that invoice ageing is under control
Communicate effectively with the Customers and Local team
Help maintain the Supplier Payment Timeliness as per agreed limits
Ensure all payment executed as per the scheduled pay run
Ensure no duplicate payment executed and ensure too followed all the pre-checks before the payments

Statutory Process Expert Resume Examples & Samples

The statutory expert is responsible for end to end delivery of statutory and tax reporting for the assigned region(s) / legal entities including all aspects of delivery i.e. planning, execution, monitoring, quality assurance and compliance with applicable accounting policies and GBS/Downstream requirements including key controls (with support from statutory Team Lead, PL, ODMs and financial accountants)
Take a lead on statutory planning and monitoring activities within GBS (for the assigned regions) and the formulation of central time table while providing support to the statutory Team Lead for overall statutory planning and deliver
The statutory expert will be single point of contact for planning and monitoring; EY audit and local regulatory requirements and ensure that all deliverables from GBS are aligned for the assigned regions/legal entities
The statutory expert is expected to understand interdependencies of different deliverables there knock on impact. He/she should be able to ensure that all risks (people, process and system) to delivery are mitigated and managed in a timely manner
Ensure all audit and tax queries are responded to on a timely basis (with support from relevant group reporting teams) including timely resolution and escalation of all technical accounting /audit matters while working closely with statutory SME and ODMs. statutory
Ensure that UK tax packs are filled in properly and sent in time, answering tax queries received from tax teams
Review draft EY letters and PGAP questionnaires for the assigned regions and companies for consistency and accuracy. Provide the assurance to statutory SME so he/she can approve these
Provide guidance and coaching to financial accountants while working with the relevant ODM(s) and statutory SME. Keep up to date knowledge of any changes in the accounting standards and statutory reporting. Also ensure that the teams are aware of these changes. Statutory expert will be the single point of contact for all communications with the business, central statutory team, tax and EY for the assigned regions/legal entities.. He/she will provide necessary and required support to statutory SME and PL for their communications/engagement with heads of control, VPs and directors
Adhering with the tasks outlined in the EMS/QMS Systems of EBSC
Provide necessary support to statutory SME in identifying and implementing process improvements to simplify the UK Statutory reporting process. Any ad hoc activity / group reporting activities / dividend accounts and QAR process as defined by his/her line manager, need to be planned and delivered timely and of good quality
Act as back up of statutory SME
Ensure all non UK local statutory for the assigned regions are completed, audited, and signed/approved on timely manner
Educated at degree level, with a relevant accounting qualification
Financial accounting/group reporting/statutory experience or experience in relevant financial area / processes (5-6 years)
Strong analytical skills with an ability to understand business drivers and connect these with the balances reported in statutory
Good communication and interpersonal skills Good level of analytical skills, numeracy and financial understanding
Process expertise / experience in group reporting, statutory reporting or other related processes
Ability to work under pressure, manage competing priorities and on time delivery
Confident in interactions with internal and external stakeholders
Works as an integrated part of the team: strives to achieve his/her individual objectives and supports the other team members’ objectives and the team targets
Able to perform duties individually, without the supervision, self-starter

Process Expert Resume Examples & Samples

Coordinate dangerous cargo approvals with VSA partners (external) to facilitate loadings
Analyse service delivery issues within DG Team and take corrective action to avoid
Reoccurrence. Good Analytical Skill Set
Prompt and effective response to Email messages
Self-accountable
Should handle customer account/cluster independently

Process Expert Resume Examples & Samples

Strong professional experience in a Process Improvement role in a related field with proven execution of improving processes, organisational redesign, transformation or similar, in which analytical skills were required
Working knowledge of processes, services and the supply chain concepts and process mapping and documentation skills coupled with the ability to present up to executive level
Excellent skills in using Excel and PowerPoint

Business Process Expert Funding Management Resume Examples & Samples

Bachelor/Master in Finance or Business Administration
In-depth SAP knowledge, experience with implementation of SAP Funding Management, preferably in a captive financing organization
Minimum of 5-10 years process improvement experience in a multinational matrix organization and/ or financial institutions
Good understanding of IFRS customer financing accounting principles
Mature process thinking and process design competencies
Excellent collaboration skills and demonstrated ability to “team up” to solve problems
Inquisitive and creative, with an ability to think outside the box to identify solutions
Ability to work effectively in a complex, fast-paced environment
Strong in business process analysis and improvement
Very good communication and stakeholder management skills

Business Process Expert Resume Examples & Samples

Master's degree in Engineering, Computer Science, Systems, Business or related scientific/technical discipline
10 years’ experience
Experience with Microsoft Office (specifically Word, Excel and PowerPoint)
Strong IT communications skills working with stakeholders
The following skills are nice to have
Related Certification (i.e. CSM, PMP, CSSGB)
Experience within VA leading strategy and path forward for diverse applications
Ability to obtain and maintain certain job-related certifications if no job-related advanced degrees
Ability to communicate clearly in writing and verbally

Senior Associate / Process Expert Resume Examples & Samples

Ability to take ownership and work for early resolution and closure of customer issues
Ability to accept change and make the best of any situation
Needs to be customer centric and inclined towards delivering excellent customer service
Take responsibility for the execution of shipment lifecycle process including cross functional coordination
Adhere to standardized processes and tasks without compromising customer experience
Proactively reach out to the customers. Manage off-shored or outsourced services in the shipment cycle

Business Process Expert Resume Examples & Samples

Provides end user training and technical support for existing Meridium functionality
Supports development, training, and implementation support for new Meridium functionality as defined by the DSS Produce Product Plant Maintenance Project Multi-Generation Plan
Works closely with DSS IT resources and Meridium Support to close functional gaps
Works closely with DSS Implementation Team to deploy the tools
Bachelor’s degree in Mechanical Engineering
Six Sigma certified as Green Belt Project Lead or Higher

Process Expert Specialist Resume Examples & Samples

Attend to commitment filing requests timely within agreed SLA
Attend to commitment adjustments and modification requests within agreed SLA
Investigate and provide resolution on commitment issues
Assist Sales in Commitment compliance management
Assist Sales and Customers Service with their issues keeping close communication

Process Expert Resume Examples & Samples

Coaching and development
Challenges and supports direct reports in developing and implementing Customer service Strategy and adhering to global standards
Monitors performance against established KPIs and budgets, takes corrective action when necessary and exceed where possible
Continuously driver to reduce waste in the CS processes, by analysing (speaking with) data and recommending improvements to relevant parties
Export/Import customer service processes
Handle service escalation requests from internal/external customers
Phone call/Chat attendance (when and where applicable)
Assist the export/import country Customer Service Agents in handling and resolving customer requests where applicable
Facilitate completion of booking and documentation processes
Facilitate pre-arrival and import manifest processes
Work in coordination with country port authorities, other local country CSAs and other service departments on
Needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms
Deliver customer experience as outlined by HQ Centre Customer Service

Process Expert Resume Examples & Samples

Propose and support initiatives for continuous improvement of Customer Service processes
Attend to export- or import-specific processes as assigned in the team, namely
University graduate or bearing similar professional qualification in the same or related field
Ability to work under pressure and according to standard processes

Process Expert Resume Examples & Samples

Associates or BS/BA preferred
At least 1 year of related experience (business analysis, process improvement, project coordination) required
At least 2 years of experience in high-volume managed care operations (claims customer service, enrollment and billing) required
Training experience required
Experience building workflows and process aids required
Working knowledge of Grievance/Appeals process required

100

Business Process Expert Resume Examples & Samples

1 - Job Description
Aligning it with Sponsors rules
Aligning Projects with Global
Ensuring integration with relevant End to End process (Adapted Product, Equipment, project)
4 – Major requested capabilities
6 – Travel
3 - Environment
1 – General context
2 – Specific challenges of the position

101

Process Expert Resume Examples & Samples

Thought Leader who challenges the status quo throughout the organization
Ability to work with Stakeholders and manage expectations and priorities,
Excellent verbal and written skills,
Ability to influence the organization without formal authority and hold your ground in face of divergent opinions,
A team player with a “can do "attitude”
Strong Facilitation (e.g. Workshop or training sessions) skills,

102

Process Expert, / Senior Resume Examples & Samples

Researches operations workflow problems and system irregularities
Develops, tests, presents process improvement solutions for new systems, new accounts and other operational improvements
Develops and leads project plans and communicates project status
Provides process direction and decision making for all minor and major project work
Provides guidance to process experts
May perform duties as a lead when involved with enterprise wide initiatives/projects

103

Process Expert Resume Examples & Samples

Performed 5-7 years’ experience in Blue Exchange, EDI, Availity and 835 business knowledge, process improvement, project coordination in a high-volume managed care operation (Blue Exchange, EDI, benefit design, customer service, 835 remit) with the ability to analyze workflows, processes, supporting systems and procedures and identifying improvements; or any combination of education and experience, which would provide an equivalent background
Required Platform knowledge WGS, SPIDER, ACES, CHIPS, CS90
Required high knowledge of X12 formatting for 835, EDI, Blue Exchange and Availity

104

Process Expert Resume Examples & Samples

Easy to Business with
Timely Delivery of Documents
Pro-Active Notification
Query Resolution with shippers/ Customers- ensure timely resolution and response to customers
Follow up on the Outstanding bookings & query resolution
Service delivery wins
Service failures
Customer Relationship Management
Develop an understanding of the customer’s business & needs
Provide regular updates to Customers

105

Process Expert Resume Examples & Samples

Participate or lead UNITE program activities (scope definitions, blueprint planning, business cases or work-packages)
Be responsible for the business process design in the new UNITE solution
Identify and evaluate impact of the business requirements
Manage change and challenge mindsets
Support deployment with process knowledge
Safeguard link to existing organization and process teams
Perform and support integration tests and user acceptance tests

106

Process Expert Resume Examples & Samples

Provide technical support of high quality products that meet technical specifications, cGMP, regulatory re-quirements
Performs root cause analysis and investigation for deviations and complaints (external and internal)
Lead and/or support of decision making for manufacturing problems
Develops and implements solutions to process related issues eliminating reoccurrence,
Provides input on process performance for APR/PQRs
Leads and/or actively participates as a team member for quality and productivity projects
Subject Matter Expert (SME) for inspections and audits (healthy authorities, internal inspections) according to product responsibility
Support of launch projects; Subject Matter Expert for development and validation team
Author and reviewer for SOPs
Initiation and implementation of change requests
Support for KPI improvement (e. g. TPT, OAE, yield, right first time etc.)
Authoring of process and GMP risk assessments
Ensures that manufacturing is accomplished according to GMP guidelines and within registered and validated specifications
Establish and maintain master batch records (including bill of material)
Ensure manufacturing procedures are in compliance with Health Safety and Environmental guidelines

107

Process Expert, APS Resume Examples & Samples

Work as first point of contact for all applications that are supported by GMS
First level investigation and assigning issues to respective teams(GSC/L2/IBM) for P1 and P2
Assigning tickets to Respective L2 queues
Setting alerts with help of GSC team for failure points for Global applications
Taking actions on alerts received
Proactively monitor applications where alerts are not possible / not set Daily tasks (reports, etc)
Deployment of applications where deployment guide is available

108

Process Expert, Scope Resume Examples & Samples

Minimum 2 years relevant experience in handling and managing a team
Good communication skills, particularly excellent written English skills required
Strong service mindset with sense of urgency
Team player, skilled in coordinating and working with different types of colleagues

109

Process Expert Resume Examples & Samples

Coordinate with team members and ensure completion of activities within agreed TAT & SLA
MI reporting and C&C activities
Handle queries and provide solutions to team and on shore
Work with the Team manager/ Operations manager to assist with up skilling / traininning initiatives to deliver improvements
Work with Team Manager/ Operation Manager to support and guidance with disciplinary and grievances, completing documentation and scribing for interviews
Support Team Manger by managing all logistics
Complete all tasks as outlined in Team Support specialist Role
Real Time Adherence, Attendance issues, updating of Individual’s HR Files and Return to Work
Provision of 2 way feedback to Team Manager/ Operations Manager
Conduct daily huddles to provide process updates and act as a back up Team manager in his/her absence
To handle the Team
Analysis of Call monitoring data to identify strength and Development

110

Business Process Expert Resume Examples & Samples

Project management responsibilities include managing internal non-technical business projects from initiation through completion
Leads project planning, resourcing, staffing, progress reporting, issue resolution and delivery of results
Recommends schedule changes, cost adjustments, resource additions or scope changes
Ensures effective communication across teams/functions
Requires people and resource management through others, and may include leading third party resources
Reduces broad concepts, business strategies into structured projects
Leads the design/ delivery of new projects/ programs/ processes; is the key technical contributor
Solves complex, high impact system/process design/ work flow problems
Bachelors or Masters Degree or University Degree and or equivalent experience
Experience with Manufacturing Execution System preferred
Typically 8+ years relevant experience for entry to this level
Requires specialized depth and/or breadth of expertise in job
Post-graduate and/or certification/ license may be required

111

Business Process Expert, Associate Resume Examples & Samples

Associate Degree in Business Administration, Computer Science or related field is required
Understanding of Telecommunication terms and processes
Effectively prioritize and execute tasks in a high pressure environment
Working in a team-oriented, collaborative environment
Exposure to WAN technologies which include MPLS, Ethernet, Point to Point, and such protocols as TCP/IP, OPSF, and BGP
Experience with Telecommunication invoicing
Proficiency in the following languages is a plus: German, Spanish or Portuguese

112

Lending Operations Process Expert Resume Examples & Samples

The Role holder will be the primary subject matter expert and point of reference for Procedural / Process / Change / Project queries and issues within Lending Operations. The team covers multiple complex processes from Case Manager Receipt of a case, production of documentation in both the Facility letter /Collateral areas through to drawdown of funds and Perfection/Release of any Security Items. Lending Operations has a UK base and multiple sites/service providers offshore which together deliver the end to end Lending Service
The Role holder will be responsible for oversight of quality & query escalation levels in Lending Operations – undertaking trends analysis & providing mitigating solutions for Leadership e.g. offshore query rate resolution & mitigation
The Role holder will be the primary point of contact for Senior Leadership/Projects/Product re Lending Operations queries, including subject matter input & implementation/systems testing support of Process change / Systems change / Procedural or Policy change - impact assessing to ensure impact on both Onshore/Offshore operations is understood and surfaced to Leadership
The Role holder will liaise with Offshore Colleagues to communicate & monitor embedding of Process/Procedural change into the offshore aspects of Lending Operations
The Role holder will champion the development of a customer focused, high performing culture supporting continuous improvement of the operational process and the development of best practice
Stakeholder Management & Leadership
The role holder will act as the point of reference for colleagues/Leadership/Projects in assessing the acceptability of new propositions received, providing expert guidance where amendment is required and also explaining the reasons behind why applications cannot be accepted
The role holder will ensure that any technical pages are maintained, are accurate and any amendments are communicated to interested parties in a timely manner
The role holder will ensure Operating Procedures (STOP) and Process Mapping databases are maintained and updated with changes/control changes and annually reviewed in line with requirements
The role holder will own or support others re complex or involved bespoke cases on an ad hoc basis
The role holder will be responsible for maintaining their own knowledge and that of the multiples teams across Lending Operations – via communications/buzz sessions/websites/root cause analysis
The role holder will liaise regularly with counterpart offshore to support cross border delivery of the end to end client Lending transaction

113

Business Process Expert Resume Examples & Samples

Gathering and extracting VA EA business requirements
Developing and reviewing agency, segment, system and application level business artifacts
Assisting in the capture and entry of enterprise business content, in the form of business capabilities and business functions models, business process models (BPMs), business rules, and operational node structures

114

Process Expert Resume Examples & Samples

Operational day to day management supporting application processing for Barclaycard Payment Solutions. Responsible for data entry and KYC in relation to processing applications
Establish the most effective and efficient solutions to complex technical issues referred by Advisors and customers
Work with Team Manager and take joint responsibility on the workflow to ensure process efficiencies are achieved, team performance is optimised and Service Level Agreement are met
Responsible for verification and authorisation of entries within signatory limits and non-conformant items/referrals which may be staff prompted or system generated
Knowledge of bank and product procedures and policies specifically Regulatory Compliance for products and services
Excellent Communication, organisational and planning skills
Relevant years of relevant experience
Experience of working in BPO/KPO
Working knowledge of Merchant on boarding, KYC procedures and Recruitment Policy
Working knowledge on Merchant account Maintenance, Disputes & Chargebacks
Team Handling, high volumes handling and Escalation handling ability
Technical systems and procedure training experience
Workflow time management experience
Familiarity with procedures, policies, products and services of a financial organisation
Knowledge of related risk and audits
Ability to work within deadlines/customer demand

115

Process Expert Dispute & Collection Management Resume Examples & Samples

Contribute to developing, defining and implementing (design & build) best in class processes in Dispute & Collection management model (organization, processes, systems and data) and oversee Dispute Management, Collection Management community to ensure ease of doing business with Bayer, enhance customer experience and efficiency
Define and monitor adherence to global processes and process guidelines together with the Global Process Owner (GPO) in line with legal, functional leadership, business and Integrated Business Operations (IBO) requirements, as well as customer and market insights gained
Contribute to the establishment and running of a community, which includes representatives from Marketing & Sales, divisions, IBO peers, IT, Product Supply, Finance and the Service Delivery Network, for the purpose of sharing best practices, remaining close to the respective markets and customer needs and actively managing the demand
Support the global service delivery strategy by contributing to the definition of the overall activity split in the service delivery network, the enabling technology (e.g. cloud solutions, portals) and SAP standards (e.g. SAP FSCM) required to support service delivery and the functional process design in close collaboration with Order-to-Cash (O2C) Service Delivery Manager and O2C IT Solution Designer (especially for countries in direct geographical scope of Process Expert)
Contribute to Integrated Process and Service Excellence (iPSE2020) transformation program in adherence with overall transformation objectives and adjust overall process design according to insights gained in transitions (especially for countries in direct geographical scope of Process Expert)
Support the global roll-out of enabling technology
Perform KPI reporting to measure the respective processes in terms of efficiency, quality and compliance and propose respective measures
Be responsible for the process change management as Demand Owner via the Demand Management Process
Relocation assistance is available
A minimum of ten years of experience in O2C, Customer Service, Supply Chain, or related field
Hands-on knowledge of O2C processes
Advanced education/training in at least one of the following

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