Readiness Manager Resume Samples

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D Johnston

Davonte

Johnston

7896 Cummerata Hollow

Los Angeles

+1 (555) 230 3285

7896 Cummerata Hollow

Los Angeles

Phone

p +1 (555) 230 3285

Experience Experience

Phoenix, AZ

Client Readiness Manager

Phoenix, AZ

Schuster, Bruen and Becker

Phoenix, AZ

Client Readiness Manager

Work with Client IT Project Management on Client system implementations
Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders
Provide inpatient, outpatient and scheduled patient backload
The Client Readiness team member will complement and support the success of the Client IT Project Management team by
Leverage Conifer legacy work-down solutions and monitor success
Participate in go-live planning and tracking calls
Status & issue reporting

New York, NY

Operational Readiness Manager

New York, NY

Barton, Hodkiewicz and Emmerich

New York, NY

Operational Readiness Manager

Leads people initiatives (in partnership with HR) including compensation planning, performance coaching, succession planning, and employee development
Directly and indirectly manages projects that cross matrix partners to reduce expense and improve overall communication and quality
Develops direct reports through an active management processes, effective coaching and guidance, empowering and enabling strong leadership
Coaches direct reports to leverage effectiveness, process improvement, and creativity to streamline project delivery across multiple operational teams
Improvement opportunities (relating to enabling Operations to effectively support Services moved into Production)
Acts as a change leader, exhibiting managerial courage, delivering transparent and accurate communication to leadership and staff
Produce dashboard reporting in order to provide visibility into operational readiness efforts to leaders and executives

present

Phoenix, AZ

Organizational Readiness Manager

Phoenix, AZ

Rempel Group

present

Phoenix, AZ

Organizational Readiness Manager

present

Create and manage measurement systems to assess organizational readiness and track adoption and utilization
Design, develop, deliver and manage communications
Define and manage priorities, resources, and deadlines for readiness activities
Solid foundation and practice in change management principles, methodologies and tools
Integrate change management plans between projects, to assess overall organizational and stakeholder impact
Collaborates with multiple internal stakeholders, including HR Operations, Centers of Expertise (CoEs), HR Business Partners, Business Leaders, Internal Marketing and Communications, Legal and IT
Identify, analyze, and prepare risk mitigation tactics; identify and manage anticipated resistance

Education Education

Bachelor’s Degree in Communications

Kean University

Bachelor’s Degree in Communications

Skills Skills

Proven leadership and side by side coaching ability, inspires confidence, exercises good judgment, able to work as part of a coaching team interacting with associates and leaders of various levels while maintaining reporting relationship with Employee Readiness and partner relationships with project team and site leaders
Able to evaluate associates and leaders on level of proficiency, identify patterns/trends and recommend tactics to improve
Experienced in training employees on implementation and product knowledge, new products, processes and skills
Proven facilitation skills to onboard new associates with training and tools that increase speed to proficiency
Quality, High Standards and Controls
Service Excellence
Drive for Results
Experienced in Commercial Credit process and products with prior SME experience (and continued SME participation)
Team Building/Team Player

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Senior Operational Readiness Manager Resume Examples & Samples

Ensure projects are managed in line with the local and global change agenda, and that project briefs, business cases, gap analyses, etc, are thorough and are used to shape the prioritisation model
Ensure effective controls are developed, implemented and executed and used to maintain on-time deliveries of projects against plan and budget
Identify, coordinate, and lead the delivery of actions to resolve risks and issues
Ensure requests for change include thorough cost benefit statements. Partner with CIO, Finance and other key stakeholders to ensure business cases are sound and deliver as projected
Success of your own business and the wider team
Drive accountability at all levels to ensure costs are controlled and maintained within budget
Role model and bring to life the Barclays Values for all colleagues within the business function
Create a culture that empowers and encourages ownership, measured risk-taking, initiative, and challenge of the status quo

Operational Readiness Manager Resume Examples & Samples

Is the Owner of Permit-to-Operate process
Define, document and implement Permit-to-Operate framework and methodology
Establish post implementation reviews and audit process to validate that services continue to operate within expected parameters
Provide the required structure and controls to ensure new services are appropriately reviewed before being deployed into production
Provide the required governance to successfully manage any risks associated with operating new services
Deliver clear definitions of what is required by operations to successfully support new services
Directs and provides vision for how Permit-to-Operate should function
Define roadmap on how Permit-to-Operate will continue to evolve and mature
Establish appropriate KPIs and reports to measure how Permit-to-Operate is working
Ensure the Permit-to-Operate function is effective and efficient, and fully meets its key objectives
Develop and maintain strong working relationships with other groups within IT Services to ensure that Permit-to-Operate is appropriate integrated into other teams
Build solid relations with the Service Readiness team that owns the Transition, Planning and Support process
Determine appropriate processes for the team to consistently follow
Identification of appropriate corrective action to be taken based on gaps in the way Services are transitioned
Identification of Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
Tools used to support the Permit-to-Operate activity
Interfaces into other teams
Improvement opportunities (relating to enabling Operations to effectively support Services moved into Production)
Outstanding management, interpersonal, communication, organizational and decision-making skills
Broad understanding of technology, with specific knowledge in providing operational services
Ability to understand and integrate cultural differences
Robust personality, able to deal with challenging discussions and successfully find the way forward
Strong leadership, with ability to motive and lead virtual cross-cultural, geographically distributed teams
English language skills – excellent written and verbal communication
Ability to develop strategic plans and translate them to actionable roadmaps
Minimum of 8-10 years working in a management position within Information Technology

Gcg-operational Readiness Manager Resume Examples & Samples

To centralize best practices and learnings in order to improve launch GR more effectively, working with countries, Regional O&T stakeholders and Global Rewards team and partners
Assist countries in the following areas: Operational process documentation, systems accessibility, training and reporting
Key work streams and operational model as follows
Preferably have experience working in the banking industry for at least 6-8 years, with experience in credit card rewards management for at least 2-3 years
Strong exposure in project management and operations
Great influencing and communication skill to deal with multi-discipline internal partners
Strategic thinking, analytical and project management and organizational skills required

Digital Client Readiness Manager Resume Examples & Samples

The primary point-of-contact for the Client Support division's multiple support groups for client-impacting Digital Product initiatives
Analyzes and assesses all initiatives that may impact clients from a business operations perspective including changes to Digital products, implementations of new products and associated product releases
Implement methodologies for analyzing changes, identifying impacts, communicating potential impacts to Client Support staff including populating internal knowledge bases
Perform all Client Support post-project analysis to identify customer trends and actions to prevent future customer impacts
Liaison with Digital product offices to identify support or implementation gaps prior to product rollouts and assist in resolution of those gaps
Performs new product/support impact assessments required to ensure overall effectiveness of the entire support organization
Role also requires significant interaction and subject matter expertise in a number of broad areas with unique requirements across the globe (e.g. Product variations, support practices, Tools, Training etc.)
Executes plans and provides guidance to Client Support Staff to achieve Client Support Readiness and Client Support Operations' goals with minimal direction
Coordinate and influence internal Visa resources to ensure delivery on commitments
Develops and implements strategic proposals using their background of expert-level Visa knowledge and judgment to adjust as necessary
Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines
Liaison with product offices to identify support or implementation gaps prior to product rollouts and assist in resolution of those gaps
Available to travel 20-30% of the time or as needed to support business needs
Bachelors/Degree or equivalent experience; requires a minimum of 12 years progressively responsible experience in a customer support role in software, financial or information services
Subject Matter Expertise in multiple areas of VisaNet processing, gained through years of experience supporting clients and managing change
Strong technical aptitude with the ability to absorb technical information and apply to business solutions
Able to set priorities, influence others, and manage customer expectations
Strong interpersonal skills and proven abilities in negotiating with and influencing customers and staff at all levels
Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
Excellent time management, organization, and planning skills are essential
Project management skills are preferred but certification is not required

Client Readiness Manager Resume Examples & Samples

Lead complex and multi-layer implementations for new product deployments in the US market in a manner that ensures customer expectations are exceeded
Consult with and support product offices as they launch new product in the US market with targeted clients
Ability to coordinate work activities and schedules with others to ensure project commitments and overall objectives are met
Ability to make decisions involving complex business and technical solutions where little or no precedence exists
Subject matter expertise in multiple areas, gained through years of experience supporting clients and new product initiatives/existing product enhancements within the payment processing environment
Report client and product project accomplishments and deliverables to management monthly
Proactively identify operational opportunities and implement recommendations to increase service quality or efficiency
Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders
Prepare and maintain detailed project plans, status reports, and issues logs
Represent client operational requirements to internal Visa organizations
Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines
Bachelor's Degree or equivalent experience; typically requires a minimum of 12 years progressively responsible experience in a customer support role
Strong interpersonal skills and proven abilites in negotiating with and influencing customers and staff at all levels
Experience using standard MS Office tools
Ability to comprehend and translate complex technical issues and apply to business soltutions
Able to set priorities, incluence others and manage customer expectations
Demonstrate success in customer relationship managment
Self-starter with a demonstrated ability to achieve resluts as part of an effective team, and ability to effectively prioitize and multi-task under deadlines
Demonstrated ability to articulate complex technical terms or processes into business language

Operational Readiness Manager Resume Examples & Samples

Strong leadership skills to challenge colleagues and escalate issues professionally and with integrity
Strategic thinking; visionary mindset always seeking ways to enhance process that improve the client experience and drive change
Ability to communicate effectively with senior leaders, xLOB working group and key clients to convey information that is accurate and concise
Proven organizational and problem solving skills to objectively prioritize resources and make recommendations for effective project planning
Proven ability to lead a team, promote a team environment and work across multiple functions
Show leadership presence; act with fortitude
Promote strong customer/client focus, both external and internal, while ensuring a sound operational control environment
Minimum 10 years in financial services; credit card industry knowledge preferred, Paymentech business and systems knowledge a plus
Extensive background in Operations, Program/Project Management, Demand Management
Demonstrates consistent track record of improvement and driving change

Change Readiness Manager Resume Examples & Samples

Conduct an in-depth analysis to fully understand the scope of all merchant impacts of new company deliverables
Prepare leadership to lead their teams through the change
Provide learning experiences to impacted groups prior to go-live training in order to prepare them for changes to their roles and/or daily processes
Establish measurements of success to gauge (1) overall preparedness of impacted groups prior to go-live training (2) adoption of change at 45/90/120 days post go live
Partner with Technology, Business Solutions and all other project partners to ensure they fully understand the scope of change related to their deliverables and that the Change Readiness strategy is integrated into the project plan
Engage with key business sponsors and leadership team to inform on the progress of the change, and provide tools and communication vehicles to support them in messaging the change to the organization
Oversee the creation and execution of communication, engagement, preparation and reinforcement strategies and plans
Coordinate with the Education and Training teams to develop the training and roll-out strategy and detailed plan
Establish feedback loops within each of the impacted user groups and adjusts strategies and plans accordingly throughout the project timeline
Gather and analyze adoption measurements post go-live and engage appropriate partners for needed adjustments to tool functionality, training approach, support, etc
Work with key business sponsors and leadership team to determine the official “close” of a project after adoption criteria has been met

Service Readiness Manager Resume Examples & Samples

Responsible for confirming service readiness and for ensuring that new or changed services satisfy all readiness criteria and are supplied ready for live deployment
Plan, direct and coordinate service validation activities and ensure successful deployment of services into production without impacting existing services Analyzing, developing and communicating key on-boarding process information and technology or application improvements
Developing, fostering and maintaining effective customer relationships jointly with the platform service management team Managing the on-boarding program within expected timeframes whilst showing awareness of time and cost implications
Confirm that there are defined service commitment points for each transition program

Site Readiness Manager Resume Examples & Samples

College degree (BA/BS) or higher in relevant field preferred
2+ years of relevant program management experience
Demonstrated ability to manage competing priorities across multiple projects under tight deadlines
Knowledge of CSS, HTML and XHTML
Ability to assess program or feature impacts on associates and sellers
Experience in readiness, communications and site launch planning
Familiarity with organizational process design
Ability to work cross functionally , internally and externally to the site
Understanding of relational databases a plus

Site Readiness Manager Resume Examples & Samples

3+ years of industry experience doing program /project management in the support and services industries
Familiarity with six sigma, Kaizen
Experience managing virtual and distributed teams
Experience in customer-facing UI development, Internet products and technologies
PMP or similar certification
Global experience across several markets
Contact Center (Phone, email, chat support) support experience
Attention to detail and proven ability to manage multiple, competing priorities simultaneously
Belief in the value of participating in, and contributing to a collaborative team environment
Demonstrated ability to anticipate and manage change in a highly dynamic environment

Site Readiness Manager Resume Examples & Samples

Proficiency with CSS, HTML and XHTML
1-3+ years of Call/Contact Center Operations experience
1-3+ years of experience in Site Readiness, Communications and/or Site Launch Planning
Ability to work cross functionally, internally and externally to the site
Understanding of relational databases

Site Readiness Manager Resume Examples & Samples

Identify local points of contact to provide project support in coordination with Program Managers, Workflow and Capacity Planning
Engage with Human Resources to investigate and identify any employment relations or legislative requirements relating to the launch
Work with Program Managers to identify program headcount requirements and formulate a recruitment plan with site leadership and recruiters
Serve as the primary escalation point for both the local leadership teams and Program Managers on all topics related to the project
Provide input to confirm program launch dates and readiness for deployment
Assist PM on determining the appropriate level of site communication and provide feedback on a site communication plan if one is required
Identify and evaluate potential site-specific risks/obstacles to a successful launch and make recommendations that may impact overall project schedule
Review and determine whether or not training materials will be needed for launch and coordinates with the Program Manager
Ensure project launch information is communicated effectively to minimize any negative impact at the site while supporting a high level of engagement and implementation
Have sole discretion and autonomy for making the GO/NO GO decision regarding the launches of projects, first ensuring that all actions were performed to enable a successful launch
Provide support to Program Managers with initial project exception reporting and identifying reporting criteria and ongoing controls needed to sustain the program, if necessary
Participate in initial post launch analysis and deep-dives to understand site performance impacts
Provide closed-loop feedback to at all stages of deployment to Program Managers (e.g. knowledge gaps, workflow misses, metrics impact, quality issues)
Be responsible for gathering and summarizing feedback on project launch misses and communicating to all teams involved in a timely manner
Ability to work cross functionally within and outside of a site

Organizational Readiness Manager Resume Examples & Samples

Develop and lead targeted organizational readiness plans to achieve business outcomes, including communication plan, sponsorship, stakeholder analysis, training requirements and resistance management plan
Influence stakeholders at various levels to design, implement and realize change initiatives that meet the business
Identify, analyze, and prepare risk mitigation tactics; identify and manage anticipated resistance
Develop communications to obtain awareness, understanding, buy-in and support for business change
Design and execute presentation materials and training plans for multiple target audiences impacted by changes to people, processes and systems
Define and manage priorities, resources, and deadlines for readiness activities
Create and manage measurement systems to assess organizational readiness and track adoption and utilization
Manage the HR portal and expand the infrastructure to provide the best experience for our employees
Integrate change management plans between projects, to assess overall organizational and stakeholder impact
Collaborates with multiple internal stakeholders, including HR Operations, Centers of Expertise (CoEs), HR Business Partners, Business Leaders, Internal Marketing and Communications, Legal and IT
Bachelor’s degree in communications, organizational development, training, HR or related field with 3-5 years of change management experience in an HR environment. Master’s preferred
Excellent communication, presentation and writing skills
Solid foundation and practice in change management principles, methodologies and tools
Demonstrated ability to establish and maintain strong relationships and influence others
Experience leading large-scale organizational change efforts with a forward-looking, holistic approach
Experience with communications and change related to M&A, compensation and benefits a plus
Experience with project management approaches, tools and phases of the project lifecycle
Lean/Six Sigma experience a plus

Operational Readiness Manager Resume Examples & Samples

Leads multiple functional operational teams focused on quality control, data conversation, operational effectiveness and portfolio project management
Guides the evolution of the functional teams’ approach as requirements change and integration with the broader Cigna enterprise evolves
Coaches direct reports to leverage effectiveness, process improvement, and creativity to streamline project delivery across multiple operational teams
Directly and indirectly manages projects that cross matrix partners to reduce expense and improve overall communication and quality
Acts as a change leader, exhibiting managerial courage, delivering transparent and accurate communication to leadership and staff
Measures and monitors process improvements to ensure desired business objectives are achieved
Proactively manages compliance risks to avoid unnecessary business expense
Develops direct reports through an active management processes, effective coaching and guidance, empowering and enabling strong leadership
Leads people initiatives (in partnership with HR) including compensation planning, performance coaching, succession planning, and employee development
Partners with short and long term capacity planners as well as the resource management group to deliver on operational and client expectations

Operational Readiness Manager Resume Examples & Samples

Leads and coordinates all operational readiness activities with the contribution of the Business Analyst team
Collaborates and coordinates with department leaders and subject matter experts across business functions to ensure all impacted parties are continuously informed of and involved in operational readiness
Gather feedback and data from past operational readiness efforts in order to achieve continuous improvement within the operational readiness function
Produce dashboard reporting in order to provide visibility into operational readiness efforts to leaders and executives
Develop best practices and tools for operational readiness execution
BS in Business Management, Finance or equivalent
Three or more years of experience leading operational teams and/or managing operational processes
Experience leading process/product changes that impact multiple teams and functions
Proven ability to identify and mitigate the risk associated with changes to products, platforms, and processes
Track record of understanding and documenting technical solutions from a business point of view
Healthcare industry experience preferred
Experience with Agile and Scrum software development methodologies preferred

Convergence Readiness Manager Resume Examples & Samples

Understand customer needs, market conditions, competitor landscape and use to develop innovative and differentiated converged strategies
Define the convergence strategy & roadmap including strategic, process and technology related activities
Build the IT development roadmap for new technical and service features
Work closely with related business owners (including mobile & fixed segment, product, COPS, etc) to define the convergence strategy and related roadmap & action plan towards the defined strategy
Make activities get executed as part of delivery readiness program
Consolidate the mobile &fixed product catalogues and define all the related processes (incorporating Cops, product management, billing, IT and network)
Analyse and propose the best converged business model

Client Readiness Manager Resume Examples & Samples

Excellent working knowledge of Revenue Cycle operations
Strong collaboration and persuasion skills to coordinate work efforts across multiple departments
Strong presentation and communication skills, with the ability to communicate to a wide range of audiences from senior executives to front-line employees
Knowledge of hospital clinical and financial technology tools being utilized to deliver on key performance metrics
Knowledge of healthcare regulatory rules and how they apply to revenue cycle operations and outsourcing service providers
3+ years experience in Healthcare Administration or Business Office preferred
Operational Consulting experience is a plus
Experience with Revenue Cycle technology implementations is a plus
Office Work Environment

Readiness Manager Resume Examples & Samples

Proven leadership and side by side coaching ability, inspires confidence, exercises good judgment, able to work as part of a coaching team interacting with associates and leaders of various levels while maintaining reporting relationship with Employee Readiness and partner relationships with project team and site leaders
Experienced in Commercial Credit process and products with prior SME experience (and continued SME participation)
Experienced in training employees on implementation and product knowledge, new products, processes and skills
Proven facilitation skills to onboard new associates with training and tools that increase speed to proficiency
Able to facilitate huddles, conduct proficiency building activities /role plays/simulations, demonstrate tools/process and call/customer interactions in front of small to mid-size groups and remediate individual associates one on one as needed
Able to evaluate associates and leaders on level of proficiency, identify patterns/trends and recommend tactics to improve

Epic Organizational Readiness Manager Resume Examples & Samples

Leads the Organization Readiness team including Clinical Change Management, Web Content Development and Communications
Manages assigned staff, hires and trains new staff and consultants, conducts performance reviews, administers corrective action and provides management and coaching
Drives regular team-based status meetings, to identify accomplishments, risks, issues & concerns and potential mitigations
Represents the respective team in cross-team meetings
Responsible for ensuring the organization is ready for the implementation of an EPIC-based system
Serves as the main point person for the business readiness owners
Acts as a liaison between business leadership, business readiness owners and the application teams
Facilitates regular meetings with the business readiness owners to discuss project activity and address any feedback regarding the project from the departments
Communicates feedback from business readiness owners to clinical, project and organizational leadership and the application teams
Facilitates review and updates to business readiness tools, including accountability profiles and adoption checklists
Organizes and participates in the Clinical Readiness Owner Kickoff and Clinical Readiness Day
Develop, implement, monitor and report on readiness metrics
Regularly communicates with business leads to ensure clinical and business processes are validated, consistent, integrated with job roles and departmental accountability, visible to stakeholders, presented in a format that is usable by staff and communicated to staff
Participate in the go-live event as assigned
Responsible for program communications both within and external to the Program Team
Maintains strict adherence to the Lahey Clinic Confidentiality policy.Organizational
Maintains courteous and effective interactions with colleagues and patients
Demonstrates an understanding of job description, performance expectations, and competency assessment
Demonstrates a commitment toward meeting and exceeding the needs of our donors, prospective donors, patients and other stakeholders and consistently adheres to our Office of Philanthropy and system-wide service protocols and standards
Participates in departmental and/or interdepartmental quality improvement activities
Participates in and successfully completes Mandatory Education
Performs other duties in support of the organization as required or directed

Operational Mobilisation & Readiness Manager Resume Examples & Samples

Manage the diversity of complex inter-related interfaces to projects including the Rail Operations Centre, New Intercity Fleet, Sydney Growth Trains New Timetables, Major infrastructure projects, New Rollingstock, New safeworking rules, Freight Projects, Signal Control Systems
Oversee the critical interfaces with key stakeholders for program/project scope definition, design, commissioning, asset acceptance, defect management and training
Lead the team to ensure that Sydney Trains is operational ready for the required changes within the timetable, infrastructure, fleet and structural programs and drive the delivery of Sydney Trains project plans to meet scope, time, cost, quality and safety requirements of these programs
Lead and co-ordinate the implementation of the Sydney Trains Operational Readiness programs, schedules and activities throughout the project lifecycle (including concept design, planning, planning approval, detailed design, tender, construction, commissioning and handover)

Organizational Readiness Manager Resume Examples & Samples

Design, develop, deliver and manage communications
Create accurate, comprehensive, user-friendly technical training materials
Plan, organize and control work effort, and provide status of progress and any outstanding issues, while producing services/products of top-notch quality in an efficient manner
Identify health of readiness effort using team’s leading indicators
Support change management at the organizational level
Advanced communication (both written and verbal), organization, presentation, and meeting facilitation skills
Strong understanding of the Software Development Life Cycle (SDLC) and common terms such as requirements-gathering, SIT, UAT, Hypercare, etc
Ability to develop a rapport with senior-level business leaders/stakeholders, maintaining a polished, professional presence while representing the Organizational Readiness team on the project
A high-energy, “let’s get it done” attitude with a high level of resilience – the ability to quickly bounce back from temporary setbacks, sudden changes in direction, last-minute changes in the timeline, etc
Advanced knowledge of MS Office applications and other productivity tools
Bachelor's degree or equivalent in Organizational Psychology, Psychology, Communications, Journalism, Instructional Design, Technical Writing, or other technical area. Master’s degree preferred
Minimum of 7-10 years of hands-on experience leading organizational change management workstreams and converting technical, system information into user-friendly materials
Past application of instructional design management tools and methodologies (e.g., ADKAR) to projects a plus
Formal education in building curriculum, learning systems, and measuring learning effectiveness a plus
Experience in the organizational change/human capital practice of a Big Four consulting firm preferred

Operational Readiness Manager Resume Examples & Samples

Experience of operational change management within a technical, multi-supplier, business-to-business service environment
Good understanding of a range of best practice project and programme delivery (e.g. agile, waterfall) with the emphasis on operational delivery (this is not a pure project manager role)
Requirements capture and management including best practice methods and tools
Strong communication and reporting skills

IT Operational Readiness Manager Resume Examples & Samples

The Operational Readiness manager ensure that the transition of new or modified services into the live environment goes smoothly and that the service(s) meets the predefined Operational Readiness criteria
Leads Service Transition activities that ensure that the governance mechanisms, financial management and supporting structures such as processes and support model are well planned, implemented, tested and enabled
Ensures that when projects are delivered into production, they can be fully supported in a cost-effective, efficient manner
Minimizes IT service disruptions to business users. Assures proper performance of Managed Service Providers to implement IT services in CHI environments in compliance with Operational requirements
Leads effort to obtain from all Operations groups their key requirements applicable to each project phase from project inception to post-go-live support
Works closely with Project Management office to build in key quality gates and checkpoints into project plan templates to facilitate repeatable successes
Uses information to create artifacts that can be used by project teams in order to successfully deliver supportable projects into the live environment with minimal disruption
Works with individual project teams to provide Operational Service Requirements at all phases of the projects
Ensures that all activities required for the operational readiness can be listed, planned, resourced and managed during the development of new services or modification of existing services
Drives quality improvement via a series of Service Acceptance Gates; Sign-offs at each acceptance gate ensure progress to the next acceptance gate
Establishes, leads and manages IT Operations Readiness Management processes across all CHI Managed Service Providers and CHI ITS IT operations. This role is the Operational Readiness Management process owner
Works with CHI Managed Service Providers to record and manage deviations to the new or changed IT services, identifies and manages risks and issues with the new or changed IT services and leads necessary corrective actions
Coordinates with the Project/Portfolio office, IT Service Management process owners, and Operational Tower leaders to assure that project work is coordinated to meet all organizational requirements throughout the project lifecycle
Leads periodic Operational Readiness reviews with Managed Service Providers and internal IT stakeholder groups
Audits CHI Managed Service Provider ITSM Operational Readiness processes
Maintains and updates CHI records to document all activities associated with the transition of Services into Operations steady-state, including associated planning activities
Maintains, audits and continually improves ITSM Operational Readiness processes to ensure coordinated multi-service provider, and service transition processes
7+ years of diverse work experience in IT, and specifically as it relates to the interaction between IT Service Design and IT Service Transition / IT Service Operations
Background in IT Operations Management in the areas of Network and Data Center support strongly preferred. Need to be able to fully understand, articulate, and represent technical Operational requirements to project teams
Experience and knowledge of IT, Business Analysis, Quality, and Project Management industry standards, best practices and frameworks such as PMI, SDLC, Six Sigma, CMMI is preferred
Strong understanding of the tools and processes used in IT Operations
Extensive experience in vendor interaction, negotiation and management
ITIL Certification – Intermediate level or higher – Credits for Release, Control and Validation and Service Transition modules are preferred
Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality

Senior Readiness Manager Resume Examples & Samples

High level of technical ability and understanding of diagnostics and vehicle electronics
Ability to communicate with ease to both non-technical business peers and highly technical IT/Engineering leads
Process improvement capability (identify current gaps and define process improvements)
Interpersonal skills to be able to guide interactive conversations with stakeholders
Executive presence and an ease of working across different levels of employees/personalities
Be the Parts and Service liaison with cross functional teams and internal and external groups to define and prioritize diagnostic needs
Own the documentation of processes and diagnostic requirements for future programs
Facilitate / gather functional requirements & communicate to engineering through the development process
Track / report / escalate items as needed (requirements for project execution & validation)
Facilitate / gather / interpret source data
Evaluate program workflow issues (i.e. Pyxis) to facilitate discussion between Parts and Service & Engineering
Be a key interface with International Product Development (IPD)/Vehicle Development Integration departments to ensure all diagnostic and programming requirements are agreed to and documented as part of new product launch
Service Software
Hardware
Service Information
Service Parts
Vehicle Electronic Integration
Calibration teams
Identify diagnostic and programming needs for new vehicle programs
Bachelor’s Degree in Automotive or Mechanical Engineering (or related discipline), or equivalent work experience
At least 5 years of experience with developing diagnostics, writing detailed customer requirements, and hands-on knowledge working with diagnostic tools
Extensive knowledge in the automotive Aftersales business
Ability to deliver positive results towards objectives with minimum supervision and guidance
Strong technical writing, presentation preparation, and management reporting
Comprehensive data analysis skills
Strong Communication Skills (written and verbal), and organizational skills
Ability to work in a team and independently with applied initiative
Must have strong business acumen, and the ability to work with people at varying levels within the organization
Must have the ability to travel up-to 15% of the time