Consumer Manager Resume Samples

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P Crona

Paolo

Crona

41292 Nathen Lights

Los Angeles

+1 (555) 545 4612

41292 Nathen Lights

Los Angeles

Phone

p +1 (555) 545 4612

Experience Experience

New York, NY

Consumer K&I Manager

New York, NY

Hane, Prohaska and Schaden

New York, NY

Consumer K&I Manager

Rigorous: Relentlessly challenges the System to act on our insights and recommendations to drive continuous business improvement and marketing impact
Collaborate with GB&I S&I team to connect the dots to deliver business performance and build strong plans
Partner with the country level Commercial K&I managers to integrate consumer and commercial insights to grow country/brands in charge
Excel in creative research, advanced analyses, and fact-based discussions to strengthen country and brands strategies and plans
Inspirational: Incisive and Inspiring Communicator of Portfolio Vision and Growth Opportunities for the System
Lead Brand Planning and country support ensure consumer represented in key business challenges and growth opportunities
Constantly enhance business-impact and productivity of K&I initiatives in area of responsibility

Los Angeles, CA

Manager Concept to Consumer

Los Angeles, CA

Rosenbaum, Gislason and Hoppe

Los Angeles, CA

Manager Concept to Consumer

Assist and input into Western Europe Business Unit on local ranging and forecasting topics such as data, mark-up, pricing maintenance, segmentation, etc
Drive local sell-in process in sub-unit, closer to all channel buying units. Support to Local Account Marketing team
Give input on country price-grouping and submit requests exception throughout the pricing process
Support, drive and steer existing business projects both in locally and in Western Europe
Responsible for pricing aligned with BSF BU targets
Establish a high performance culture and drive employee engagement, leading by example
Be the ambassador and local expert of the respective category both internally and externally

present

Los Angeles, CA

Manager, Concept to Consumer, Reebok

Los Angeles, CA

Crist-Hahn

present

Los Angeles, CA

Manager, Concept to Consumer, Reebok

present

Provide input to continually improve season-on-season performance of brand concepts in key doors
Review range framework performance and look for continuous season-on-season improvement
Create the market's Omni-Channel range framework, including range sizing
Provide input to the respective team to improve GTM operation process
Brief framework into the BU's & Brand Activation for ranging and activation of cross category concepts
Lead and own cross category range framework to ensure Business Unit range execution and channel alignment in pricing and retail intro
Continually review sell-out performance to reflect learnings into future range planning and execution

Education Education

Bachelor’s Degree in Business

Northeastern University

Bachelor’s Degree in Business

Skills Skills

Strong numbers aptitude and analytical ability
Strong presentation and communication skills
IT skills: Outlook and Word: Basic; Excel and PowerPoint: advanced
Ability to work in a fast paced environment with different international cultures
Advanced user of MS Office (advanced knowledge of Excel and Powerpoint)
Good communication (both written and verbal) and facilitation skills (small and large groups) especially when interacting with different levels of business
3-5+ years of Merchandising Experience, cross-functional marketing and/or sales experience
Fluent in English (writing and verbal)
Consumer-focused with deep product and range understanding and the ability to balance Brand and Commercial priorities to build channel- and consumer-specific activation plans that meet KPI targets
Consumer-focused with a pro- active mindset, engaging & impact-oriented

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Consumer Experience Service Manager Resume Examples & Samples

Responsible for operational management of order and custom flow, including defining policies (returns, cancels, goodwill, etc.)
Monitor and identify order flow issues, coordinate picks; Strategic point of contact for distribution centers
Direct consumer service touch point including order status, concierge/fitting assistance, Needle (on-line product assistance team)
Provide reporting and analytics for visibility of consumer activity, including order fulfillment
Work with cross-functional leaders to develop and define roles/responsibilities between credit, finance, customer service, etc. to create efficiencies
Work with finance to develop processes to ensure auditability of financial transactions (i.e. credits, goodwill, etc.)
Lead cross-functional projects as needed (e.g., trade-in)
Lead efforts to improve accessibility and experience for our consumers
Responsible for supervision and direction of consumer experience service team, including: hiring decisions, training, job definition and process improvement
Designs long-term employee development strategy
Works closely with sales and service management to define appropriate service policies
Establishes baseline metrics and standards for service representatives to maintain. Ensures that team adheres to established standards and creates accountability
Responsible for effective performance of team, including coaching, counseling, and employee development activity to maximize level of service and consumer experience
Works with Customer Service Managers to identify and foster synergies between the teams to ensure consistency of Company/brand image
Cultivates cross-departmental interactions (eComm, marketing, etc.) to ensure accurate and timely sharing of information related to initiatives, product and consumer feedback
Performs other related duties and assignments as required
Strong interpersonal skills and ability to influence cross-functional teams for successful implementation of initiatives
Ability to effectively prioritize and set goals to maximize productivity
Strong verbal, written communication and presentation skills required
Advanced knowledge of Company products and industry
B.S./B.A. in Business Management or related field preferred, MBA desirable
Experience in a call center or comparable environment
Considerable exposure to sales or operations fields a plus

Manager Concept to Consumer Resume Examples & Samples

Be the key contact for local commercial and brand activation teams
Drive local sell-in process in sub-unit, closer to all channel buying units. Support to Local Account Marketing team
Create seasonal augmented local sell in tools
Provide Sub-Unit BU (Business Unit) local forecast as category expert in each specific market. Owner of the Local BU BSF
Responsible for pricing aligned with BSF BU targets
Provide input with local expertise regarding business opportunities, local market trends and specific retailer needs such as SMUs and other volume and image driving opportunities
Understand, interpret and translate sub-unit business opportunities into full business potential, together with sales channels and demand planning, updating annual and seasonal business segment plans via sales and brand review meetings
Lead the preparation of the entire sell-in process including: Sample ordering, kick-offs, sales and marketing meeting presentations, Sell-in tools and relevant packages
Brief local asset developments with Global PMs (ie: club/fed/events) and steer approval process with the asset
Ensure local asset needs are covered with seasonal inline and promo range
Local Range alignment with LAM BU (PLP)
Involvement, feedback and follow up of Local Range (PLP) with CCSP (Creation Center Sao Paulo)
Provide a suitable performance framework for direct reports and coach for continuous improvement
Fluent English and Spanish verbal and written communication
Leading and managing a diverse team (including remote management)
Advanced user of MS Office (advanced knowledge of Excel and Powerpoint)
Strong numbers aptitude and analytical ability

Consumer K&I Sparkling Senior Manager Resume Examples & Samples

Discover and communicate game-changing and actionable consumer shopper insights, in particular sources of growth, Marketing and PAC functions as the bases for strategy development and planning of the Sparkling brands
Partner with the Commercial K&I managers to integrate consumer and commercial insights to grow Sparkling
Discover state-of-art thinking and tools and bring to K&I by constantly driving productivity of K&I resources
Foster engagement and develop capabilities in the K&I team, while actively share and apply best practices across WEBU and globally
Link external, macroeconomic and competitor context and insight to business performance to facilitate decision making and drive the Sparkling business forward
Drive penetrating and holistic insights that shape and direct winning strategies across the Sparkling portfolio that deliver against recruitment, frequency and growth management goals
Lead and champion use of all continuous and custom research sources across K&I function in order to unlock insights that help us to unlock growth of our Sparkling business with our customers
Ensure that the Sparkling Insights team measure and evaluate all Sparkling marketing initiatives against clear KBIs in order to drive continuous improvement on return on investment and deep levels of consumer and shopper connection
Align annual KPI's and action standards with leadership, brand, shopper and franchise operations teams and measure and track impact of relevant marketing activity in order to lead identification of issues and opportunities to drive growth and on-going course correction for our Sparkling business
Build true partner relationships with WEBU brand team, shopper marketing, franchise operations, and bottler teams in order to drive insights into action and competitive advantage for the system
Collaborate with the performance management strategy & planning team in understanding the drivers of business performance and developing consumer/shopper driven business strategies
Extensive Project Management and Consumer/ Shopper Planning experience (+12 years) gained in a multidisciplinary research and insights function or agency
Expert understanding of Marketing principles
Extensive knowledge of Planning and Insights tools spanning Consumer, Shopper and Continuous datasets such as but not limited to CBL, C3 etc
Identifygame-changing customer, consumer, shopper and category insights that unlock significant and sustainable growth through razor sharp qualitative and quantitative analytical abilities across all data sources, continuous and ad hoc
Create a compelling and fact-based Strategic Vision for the Beverage Category and TCCCthat influences consumer, shopper and stakeholder perception and results in increased category approval and volume and value growth
Develop and manage high-performancein people & cross-functional teams
Ability to integrate and work as a team with WEBU multi-location design
Inspirational: Incisive and Inspiring Communicator of Portfolio Vision and Growth Opportunities for the System
Curious: Champions a relentless thirst for penetrating consumer & shopper insight across the System
Rigorous: Relentlessly challenges the System to act on our insights and recommendations to drive continuous business improvement and marketing impact
Innovative: Leads pursuit of new sources and methodologies to understand and drive a deeper level of consumer and shopper connection
Structure communication

Consumer K&I Manager Resume Examples & Samples

Discover and communicate game-changing and actionable insights, in particular sources of growth, to the Marketing/IMC/PAC Senior Brand Managers and Marketing Managers as the bases for strategy development and planning of the region/brands in charge
Partner with the country level Commercial K&I managers to integrate consumer and commercial insights to grow country/brands in charge
Act as an ambassador of the Consumer Insights centralized area in the country. Act as country representative in the WEBU K&I community
Lead Brand Planning and country support ensure consumer represented in key business challenges and growth opportunities
Partner with S&I Performance Manager to measure and evaluate country/brand IMC initiatives against clear KBIs in order to drive continuous improvement on return on investment and deep levels of consumer and shopper connection
Partner with Country brand and PAC teams
Excel in creative research, advanced analyses, and fact-based discussions to strengthen country and brands strategies and plans
Constantly enhance business-impact and productivity of K&I initiatives in area of responsibility
Deep consumer, category & corporate holistic understanding at country/brand level, plus identification of risk & opportunities for the system
Responsible to share the key learnings on their ad –hoc or analysis reassuring information flows within country & WEBU
Lead and champion use of all continuous and custom research sources across K&I function in order to unlock insights that help company to unlock growth of related region/brands. Protocol custodian for WEBU in line with his/her expertise or country needs
Quality of data and insights responsible at country/brand level
Collaborate with GB&I S&I team to connect the dots to deliver business performance and build strong plans
Extensive Project Management and Consumer/ Shopper Planning experience (+10 years) gained in a multidisciplinary research and insights function or agency
Expert understanding of research initiatives related to consumer, category, corporate and communication
Demonstrated expert understanding of market , communications and commercial realties of successful marketing activity and of bringing innovation to market
Proven experience with leading, developing and deploying Strategic and Annual Business Plans that deliver strong market results
Extensive knowledge of Planning and Insights tools spanning Consumer, Shopper and Continuous datasets
Influenceand engagekey system stakeholders to drive insights into game-changing action
Drive continuous improvement and learning through rigorous and consistent Measurement & Evaluation of activity
Develop and manage high-performance in people & cross-functional teams

Consumer Lending Pipeline Manager Resume Examples & Samples

Develop and implement sales management routines, sales practices and pipeline management for consumer lending products such as home equity and unsecured lines and loans
Partner with Area and Division leadership to drive consumer lending sales through existing Personal Bankers, as well as providing one-on-one credit training for new hires
Work directly with bankers on managing their pipeline, including active participation in pipeline calls, to reduce time expired or withdrawn applications and push loans through to closing
Ensure strong execution of all sales initiatives, including lead usage
Work closely with the credit/risk team and Branches to facilitate loan closings, including pipeline management, loan escalations / appeals and advocacy, application quality and pricing issues
Ensure effective communication protocols between Personal Bankers, Underwriters, Processors and Customers to maximize bookings, manage cycle times, and improve client experience
Enforce usage of key lending tools, such as Decision on Demand Process, Rate Calculator, and Debt Consolidation Tool to ensure high quality applications, customer needs are addressed, and customer expectations are clear
Engage in regular touch points with Product Management to convey process improvement and best practice opportunities for common issues. Leverage product knowledge materials with Personal Bankers to ensure effective understanding of products and processes and address common knowledge gaps
Promote a culture of collaboration and teamwork across organizational boundaries; willing to break down functional “silos” to optimize business results, and encourage overall growth of credit
Deliver branch unit and revenue consumer lending goals for assigned territory
Provide direct client support as needed on complex lending matters
Provide weekly updated forecast for consumer loan closings MTD and YTD
5 years of sales management experience in Retail or Commercial Banking with proven expertise in consumer lending
Strong knowledge of credit and risk as it relates to consumer lending products
Demonstrated ability to lead, motivate, influence and inspire teams
Proven influence management skills
Proven track record of results; especially in sourcing and booking consumer credit
Excellent verbal and written communication skills with strong presentation skills
Strong financial/business acumen

Senior Manager Concept to Consumer Reebok Resume Examples & Samples

Create and develop the range architecture for the region. Define number of articles allocated (total, per price brackets, per concepts, per channel, per category, per gender, per channels/key account) and product allocation (according to Global segementation) guidelines for LAM including special mark up (SMU) and Promo
Monitor the range architecture's effectiveness and apply learnings into future seasons
Develop a consistent pricing framework for the region, e.g. price point architecture, price bands, key price points, as well as the creation of the future pricing process
Deploy concepts-to-consumer concepts across predefined LAM distribution roadmap. Plan concept merchandising and allocation cross-channel and cross-category, by account, city and key doors
Monitor concept deployment execution including customer allocation and product segmentation strategy
Create a seasonal / phasing framework aligned to consumer consumption peaks and category launch requirements
Brief all LAM creation needs into the Global Brand Concepts-to-Consumer (CtC) team to fulfil the Marketing and Activation Plans, including SMU’s and Brand Tools (all forms)
Ensure horizontal concepts implementation across BUs
Define sell in strategy
Work closely with Key Account teams to ensure Annual and Seasonal Account Marketing and Activation plansthat deliver on Brand Concepts
University Degree in Business or ideally in Sales and/or Marketing
Fluent English and Spanish verbal/written communication skills
Proven track record of success and high-level Merchandising and Retail Space Management
Excellent leadership skills - managing a diverse team (including remote management)
Advanced Microsoft Excel and advanced Powerpoint for execuitve presentation

Consumer Products Division E-commerce Manager Resume Examples & Samples

Education : University Graduate
Years of working experience : 2 years to max 7 year experience in business environment experience in E-commerce (LG, Amore pacific, J&J, Nivea, GSSHOP, Lotte.com
Strong on managing details of work in a multi-tasking environment
Professional skill (excel and presentation)
Time management skill
Proactive and Enthisiastic

Consumer Usage Manager Resume Examples & Samples

University graduate with min.3-5 years working experience
Proficient in reading, writing and speaking English is a must
Strong data analytical skills, system knowledge is a plus
Displayed strong communication, presentation, interpersonal and negotiation skills
A good team player and have the ability to work collaboratively across matrix organization

Consumer Lending Portfolio Manager Resume Examples & Samples

Provide leadership and oversight for projects within the portfolio
Provide oversight for all deliverables related to the portfolio
Mentor project managers
Manage portfolio level communications
Provides development and training opportunities to staff
Tracks key metrics, e.g., project milestones/deliverables & expenditures and reports against the budget as required
Participate in the development of the annual investment plan with specific responsibility/accountability for implementing the approved strategy through successful completion of projects and programs
Participate in the Consumer Portfolio investment planning process to ensure channel level investments are aligned to support the execution of the Consumer lending strategy
10 year’s progressive related experience in either a consulting, project management or process improvement related role or 3 years of management experience in a PMO environment
Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies
Experience with financial measurements and metrics

Senior Manager, Concept to Consumer Resume Examples & Samples

Define range architecture across channels and categories within global guidelines, including the market's “Key Door” list
Work with channels to develop and plan concept merchandising and allocation cross-channel, by account, city and key doors based on CTC Global concepts
Monitor all channels and categories’ range architecture's effectiveness and apply learnings into future seasons
Work with BU’s, BA and channels to provide input to global for the market specific requirement and market feedback around range architecture and allocation needs
Brief all creation needs into the Global brand Concepts-to-Consumer team based on BU’s requests to fulfill the marketing and activation plans, including SMU’s and brand tools (all forms)
Brief framework into the BU's & Brand Activation for ranging and activation of cross-category concepts
Provide Global CTC with best practice implementation at Key account
Provide leadership as well as engage and develop team members in a high performance environment
Relevant KPIs include : Market sales and margin vs. plan, Range size and efficiency (incl. overlap), SMU hit rate, Key concept sell-out
Marketing budget management

Consumer Products Category Manager Resume Examples & Samples

Serve as the primary liaison and manager of day-to-day relationships between Minecraft and potential and existing licensees in said category
Manage licensees to ensure consistent and cohesive marketing, merchandising and product execution
Work with licensees to develop accurate annual and quarterly forecasts
Develop and execute a short and long term strategy informed by consumer insight, industry trends, retail intel, and competitive insights
Actively explore and execute on new opportunities in said category
Provide thought leadership to larger team on category competition and best practices
Drive Minecraft business to financial goals while looking for new opportunities
Negotiate and review business terms and contracts
8+ years’ experience in licensing, consumer products or brand management
Ability to work well in a team environment with various internal organizations (product and creative development, marketing, legal, business development)
Experience managing multi-million-dollar product lines
Ability to manage multiple complex projects simultaneously to deadlines
Proven ability to drive projects from start to finish overcoming obstacles by influencing others
CEO mindset: you are an owner who truly cares. You will relentlessly work towards outcomes that delight our community

Manager, Global Consumer Engagement, MAC Resume Examples & Samples

As Manager of Global Consumer Engagement, you will be tasked with driving the execution of key consumer relations projects, increasing consumer engagement across channels and driving performance metrics
Day-to-day management of consumer engagement through digital channels driving business objectives and KPI’s
In partnership with the Director, champion the needs of the customer and business stakeholders throughout execution of projects, ensuring that what is delivered meets the original goals and business objectives
A solid command of project management principles is required
Develop and manage the project timelines capturing critical milestones, requirements documentation, key action items, creative briefs, KPI’s and stakeholders
Have a customer centric approach with the ability to understand user experience and flows
Must be comfortable working with a cross functional team comprising of members across Online, Store Operations, Creative, Product, Visual Merchandising, Sales and Training, Technology, Legal, Finance and Risk Management
Assist in collaborating with regions, corporate business partners, technology partners, vendors and other stakeholders to develop & maintain consumer relations road maps and status documents. Alert Director to project roadblocks and best practice recommendations
Track budget, vendor invoices, schedules and align cross-functional resources and vendors to ensure projects are completed within planned parameters as agreed to in the statement of work
Responsible for setting-up meetings and creating meeting summaries with action items, tracking and ensuring all project deliverables are executed on time and on budget
Assist in managing multiple, concurrent projects in various phases of ideation, execution, or delivery across all regions
Develop, manage and report on customer engagement channels, including on-brand content creation, CMS and messaging platforms
Perform competitive analysis, industry research and the assessment of industry best practices - particularly as it relates the prestige and beauty industries and the latest consumer engagement and retail industry technology
A strong ability to communicate project status and large amounts of data and disparate pieces of information in a clear and concise manner
Understand and report on key performance metrics
Extrapolate trends and help craft recommendations informed by consumer insights, key performance indicators, and industry knowledge

Consumer K&I Stills & Innovation Senior Manager Resume Examples & Samples

Focus on Stills Beverages & Innovation Marketing Team strategic agenda, helping building a strong stills portfolio approach leveraging existing brands competitive position and identify upcoming opportunities by a) helping marketing community to make better choices and set the right priorities (champion the right tools, methodologies and frameworks) focus on key marketing investment of DME budget and aligning routines around the decision making calendar while reinforcing a new “stop doing” mindset (e.g. better analytics on what’s working or what might not work) and pushing to think innovation in the business model (not just in our products and packages)
Lead an entrepreneurial approach on our way to understand and get actionable insights from consumers, shoppers & customers to increase our penetration (P4W) and revenue by transaction, supporting to help being more successful in NPD launches and help recruiting incremental ( to the portfolio) consumers
Significant responsibility to lead multi-discipline project teams frequently across geographies and functions
Direct supervision responsibility over a team of 2/3 – level 11 &10. Influences R&D, Franchise S&I heads & bottler
Act as a coach on insight generation and Measurement & Evaluation and take an active interest in the career development of K&I team members and build to high-performance
Promote a Positive Working Environment by creating and supporting an environment which encourages people to work well together. This will involve setting appropriate goals, coaching, regular communication and a focus on the team’s key priorities and training plans
Build good relationships with key agencies on Win-Win principles

Concept To Consumer Manager Resume Examples & Samples

Support the development of category/sub category seasonal CtC Plans
Manage the successful delivery of impactful sell-in and sell-thru tools to markets. Support delivery of required content/brand and strategic objectives OTIF at key CTC milestones including VHO, GMM, GBC, RIE etc
Lead the development of seasonal MSL (marketing support list) working with Creative Direction, Product, Brand Comms and CTC x-functional teams
Work with Finance to analyze the business performance, identify opportunities / risks in all key markets and recommend action
Manage 2-3 non-key markets; drive monthly business review calls with all markets and support markets to reach financial targets and KPIs
Ensure relevant market information is brought to the BU to make informed decisions (e.g. distribution of key concepts/ sell through / MWB allocation / incremental opportunities). Feedback from key milestone meeting is important within role
Regularly analyze and share business relevant information and best practices between global and markets
Participate in specific category projects
Managing relationships and diversity
Desire to learn and initiative taker
5+ years progressive experience in product/merchandising, marketing and/or sales combined
High level of experience in collaboration and influencing in a Global matrix organization

E-commerce Manager, L Oreal Consumer Products Resume Examples & Samples

Accountability for channel's turnover
Cooperation with the International team / headquarters
Cooperation with key clients (AliExpress, Market.Yandex, etc)
Create and manage back & front-office of e-shop (in collaboration with Digital IT team, Operations & Purchase Dpts.)
Create and manage branded zones on market places websites
Prepare and provide information for product pages according to internal guidelines
Develop promotional campaigns & plan promotional calendar in line with seasonality
Develop, plan and execute of e-commerce media investments (SEO, SEM, SMM, etc) & work with media agencies
Provide quantative and qualitative reporting on e-commerce web- key indicators on a monthly basis
Monitor competitors' activities in e-commerce channel
DESIGN AND DEVELOP E-COMMERCE CHANNEL EXPERTISE

Concept To Consumer Manager Resume Examples & Samples

Steer preparation and creation of a full activation plan for all Reebok relevant UFC events with markets, UFC, global teams (product, marketing, sports marketing)
Identify sales opportunities before, during, after the event including: in-venue, online, retail platforms and verify product selection and availability in the event market at beyond
Control and monitor blank buys and decoration of product with event related graphics
“Quarterback” the marketing activation around each event with Brand Communications, Sports Marketing, UFC teams and local market teams
Coordinate activation opportunities between UFC and local markets depending on type of event and budgets for in-venue, online and at retail
Manage ticket requests for internal and external/marketing use
Analyze sell thru performance around each event
Control product imagery online and at POS
Create weekly hot market newsletter and hold market calls
Continuous sharing of best practices and improvement processes
Ideally Sales, Brand Marketing or Product Marketing/Merchandising experience in a global or market function
Industry knowledge of sporting goods – ideally MMA
3-5+ years progressive experience in product/merchandising, marketing and/or sales combined

Emeair Manager of Consumer Management Resume Examples & Samples

Overall support and development of the Consumer Management strategy in EMEAIR to drive higher customer engagement, sales and retention
Constant communication with the WW Departments to obtain guidelines and feedback about the Consumer Management strategy to be implemented
Leverage customer analysis and business intelligence to create relevant customer insights
Deliver actionable strategic and tactical insights using data and sound analytic methods
Create a true 360-degree view of customers for the entire organization by developing and synthesizing analyses from behavioural data, transactional information and primary customer research
Ensure data reliability collected in the stores
Create strong relationships with business partners like Retail, Communications, PR, Merchandising, in order to truly understand metrics, challenges and opportunities; partner with them to strategically plan analyses that will drive growth and improve customer experience
Coordinate with stores and relevant departments for clients Loyalty program development, follow-up and results sharing (Regular data input, information updates, activities/events feedback collection & updates)
Suggest and implement clienteling activities that recognize customers, reward loyal clients and enhance customer experience
Local partnering with vendors to extend customer experience to lifestyle, provide exclusive previews and access to products, enhance customer involvement through engagement
Support PR and Retail with activity/event execution as suggested through client analysis
Collect and suggest to the line manager difficulties, points of improvements, solutions, processes, etc

APJ PC Consumer Services Category Manager Resume Examples & Samples

Set the direction of the consumer services portfolio, with a primary focus on innovation to develop differentiated and meaningful experiences for gaming and premium
Support the development of a device-as-a-service solution for consumers in pilot countries
Engage with the global business unit to understand & implement the WW consumer services roadmap in APJ, and ensure our regional priorities and needs are incorporated
Work with the consumer hardware & marketing teams proactively to understand the consumer roadmap and ensure time-to-market new service introductions
Work with our delivery teams to increase customer satisfaction scores & ensure delivery readiness of new services
Ensure consumer services, both existing and new ones, are competitively priced against competitors in key markets
Drive awareness of HP’s consumer services portfolio and value proposition, for existing as well as for newly introduced services
Be accountable for the financial performance and P&L for the PC consumer business (PLMN)
Manage the performance of all go-to-market motions that contribute to sales of PC services
Extensive knowledge of the consumer electronics industry
Deep understanding of the needs & expectations of premium and gaming customers
Excellent project management and communication skills
Proven capacity to innovate, generate and implement new ideas
Proven ability to influence an extensive network of internal and external stakeholders
Capacity to evolve autonomously in a fast-paced, energetic and ever-changing environment

P Channel & Consumer Manager Turkey Resume Examples & Samples

Graduate / Post Graduate
At least 8-10 years sales experience within the technology hardware industry, with some exposure to high volume sales and proven track record of high tech. product sales management experience into the Channel and Consumer Market
Fluency in Business English is a requirement

Consumer Engagement Service Manager Resume Examples & Samples

Handle hot-line activity and social media monitoring / handle with sensitive issues/trends/opportunities
Provide competitive performance analysis and gain insights, collaborate on driving business action with consumer feedback
Deploy Quick Response service in Social Media to create personalized dialogue driving consumer trust and loyalty
Train the team on how to manage social media crises, ensure ability to mobilize appropriate resources and take needed actions in a timely manner to deal with potential crises
Adapt, evolve and execute regular reporting based on all touch points areas, establish KPI dashboard metric to measure Consumer Engagement Service performance in line with corporate guidelines
Update relevant technical platforms to record/track contacts for consumer personal database creation and personalizing communication within Consumer Engagement Service activities
University Degree (Business Management, Marketing, Economics are preferable)
Knowledge of digital landscape (applications, posting, etc.) would be strong advantage
Strong project management, well developed analytical skills and structured approach
Profound presentation skills
Highly developed proactive cooperation abilities

Consumer Escalation Case Manager Resume Examples & Samples

Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources
Monitor the service event through completion for compliance
Manage the service requests of customers through different access channels
Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management
Participates in projects for process or quality improvements
Works with escalated customers and recommends actions in post incident reviews
Manages multiple tasks or cases simultaneously with minimal supervision
Experience in customer facing role either remote or face to face
Understands internal processes and tools
Accuracy in data entry
Excellent fluency in language to be supported
Experience in a phone based remote role
Familiarity with computer technology
Oversee compliance with operating procedures and standards
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems

Consumer Insight Senior Manager Opportunity Resume Examples & Samples

Actively develop and manage at regional level NPS insights to understand the drivers of customer satisfaction, the implication for the business bottom line and the possible ‘controllable factors’ that can drive increased productivity
Develop meaningful lead and lag measurements to retail performance to explain drivers of trading performance in the context of macro-economic and luxury sector trends
Operationalize consumer insights in the product category management approach at global and local level to ensure that the consumer demand is aligned to the product offering and merchandising strategies

Consumer Churn Manager Resume Examples & Samples

Marketing and strategy experience, preferably with CRM-driven industries such as financial services, hospitality, entertainment and/or telecom
Experience working with CRM systems, operations, and finance to deliver against marketing objectives
An unmatched passion for our customers – fully wanting to understand their needs and wants and how we can better serve them
Ability to comfortably and persuasively present data, technical content, or other new strategic content
Advanced use of Microsoft Office suite, particularly Excel and PowerPoint is required
Outstanding relationship-building skills, true team player
3-5 years business intelligence in wireless, with in-depth knowledge of all factors affecting consumer loyalty behavior, as well as competitive and promotional impact on churn, competitive analysis, and local planning implementation

Consumer Complaints Manager Resume Examples & Samples

Assess product, compliance or operational risks and develop risk management strategies
Identify compliance issues that require follow-up or investigation
Conduct quarterly audits to ensure adherence to regulatory and policy standards
Responsible for all root cause analysis for complaints and disputes and directing remediation planning and reporting to key stakeholders
Disseminate written policies and procedures related to compliance activities
Maintain documentation of compliance activities such as complaints received, remediation, drivers and investigation outcomes
Review communications related to complaints and disputes to ensure compliance with regulations
Provide employee training on compliance and risk related topics
Provide assistance to internal or external auditors in compliance reviews
Prepare management reports regarding consumer operations and progress
Monitor compliance and audit remediation to ensure their effectiveness
Report violations of compliance or regulatory standards to the Equifax Chief Compliance Officer
Support UK legal department through the provision of witness statements and capability to represent Equifax as an expert witness at hearings as necessary
Appropriate decision making on when to refer cases to Equifax legal
Effectively manage compensation claims and be personally responsible for managing risk of potential litigation or reputational risk to Equifax
Work closely with Equifax compliance team supporting all regulatory requirements related to data protection, Gender Recognition, Enterprise Act, Freedom of Information , Human Rights and the Consumer Credit Act)
Manage all root cause analysis on complaint drivers working closely with the Service Excellence Director and Managers to ensure accurate tracking of complaints and remediation
3+ years experience of managing and leading within an FCA (or FSA) regulated environment
Experience and knowledge of regulatory and compliance adherence requirements ( i.e. FCA, ICO, TCF)
Recent experience of working with contact centers both on and offshore and knowledge of metrics, SLAs and quality programs
Proven ability to deliver clear, logical and efficient approaches to work
Strong understanding of security, compliance and governance issues which can affect the processing and handling of consumer data both on and offshore
Proven experience of working at a senior level in a high volume complaints environment together with the ability to effectively manage multiple priorities and projects simultaneously
The drive to deliver excellence in customer service and set standards to aspire to, driving continuous improvement to optimise complaint handling
High level of experience of data analysis using MS Office tools such as Excel and Powerpoint

Consumer Complaints Manager Resume Examples & Samples

Minimum of 5 - 7 years experience within the Pharmaceutical / Consumer Healthcare/Medical device industries, preferably in the capacity of a manager
Quality experience within the industry, and application of Quality Systems & Quality Operations
Bachelor's degree, preferably in a scientific field
Experience with FDA inspections
Preferred- Understanding of and experience in quality assurance systems particularly in the areas of Consumer Complaints handling, product incidents and audits

Consumer Enagement Manager Resume Examples & Samples

University graduate with 6+ year experience in Online Marketing related background. Strong knowledge in digital marketing, database marketing and e-Commerce
Mature communication skills
Fluent in English and Chinese
Brand/product management experience preferred

Consumer Offers Manager Resume Examples & Samples

Solid business intelligence, business modeling and business development background including 10+ years of demonstrated experience or equivalent
Strong planning, organizational, communication, business modeling, analytical and leadership skills
Specific areas of expertise should include: deep knowledge of financial structures of interests rates, strategic planning, negotiations skills, business modeling, presentations and new business development
Have a clear understanding of the financial ecosystem in the country in terms of relevant players for banks, credit card companies, and all associated financial companies to enable competitive and innovative offers

Manager, Concept to Consumer, Reebok Resume Examples & Samples

Create the market's Omni-Channel range framework, including range sizing
Working with channels to allocate articles across categories, sales channels and key accounts, including CTM articles
Refine global segmentation to ensure optimal segmentation (if needed)
Deploy global Concept-to-Consumer concepts across predefined key doors in the market and other market doors where required
Lead and own cross category range framework to ensure Business Unit range execution and channel alignment in pricing and retail intro
Brief all creation needs into the Global brand Concepts-to-Consumer team based on BUs’ requests to fulfill the marketing and activation plans, including CTM’s and brand tools (all forms)
Coordinate the meeting schedules for GTM operation model from commercial input to hand over to ensure a smooth implementation of the GTM process
Provide input to the respective team to improve GTM operation process
Provide input to continually improve season-on-season performance of brand concepts in key doors
Market sales and margin vs. plan
Range size and efficiency (incl. overlap)
Market brand concept to Sales
Strong influencing and collaboration across different groups of people
Over 5 years of sales and/or marketing experience

Manager Concept to Consumer Resume Examples & Samples

Be the ambassador and local expert of the respective category both internally and externally
Act as the key contact to local sales teams and category champions on specific topics & concepts
Assist and input into Western Europe Business Unit on local ranging and forecasting topics such as data, mark-up, pricing maintenance, segmentation, etc
Give input on country price-grouping and submit requests exception throughout the pricing process
Consult and brief on consistent Showroom concept across location to ensure strategy and guidelines are followed
Support local allocation split process by channel, account and doors
Be the key contact to Brand activation teams on Go To Market process
Act as local “Lead”-Country expert and provide Wester Europe with input and business opportunities for respective location
3-5+ years of Merchandising Experience, cross-functional marketing and/or sales experience
Cross functional marketing knowledge and market experience preferably within sport and/or fashion/lifestyle categories
Consumer-focused with a pro- active mindset, engaging & impact-oriented
Good communication (both written and verbal) and facilitation skills (small and large groups) especially when interacting with different levels of business

OCM Consumer & Industrial Products Senior Manager Resume Examples & Samples

Oversee the development of frameworks that support improved client future-state organizational design and alignment
Utilize job descriptions and profiles to create organizational career maps and succession plans
Link competencies and matrices covering job responsibilities and tasks, accountabilities, and competency definitions and behavioral descriptors
Oversee user adoption/training programs for technology implementation initiatives
Develop integrated, targeted and repeatable approaches to manage change leadership and work force transition aspects associated with large-scale organization transformation initiatives
Select, formulate or modify processes associated with staffing and talent management systems and processes for clients
Responsible for business development efforts, including Statements of Work (SOW), proposal development, client presentations, etc
Minimum eight (8) years relevant experience in a consulting or industry role, with at least two (2) years relevant experience in an external consulting role
Proven experience in business development in support of related specialty areas

Consumer Service Coaching Manager Resume Examples & Samples

Coordinate, supervise and accountable for the daily / weekly / monthly activities of team members
Set priorities for the team to ensure task completion and performance goals are met, such as: Quality, Adherence, Service Level and AHT
Coordinate work activities with other supervisors, managers, departments, etc
Identify and resolve operational problems using defined processes, expertise and judgment
Provide coaching and feedback to team members, including formal corrective action
Conduct annual performance reviews for team members
Provide expertise and customer service support to members, customers, and / or providers
Manage and accountable for professional employees and / or supervisors
Communicate and coordinate with customer service supervisors to roll out the coaching program
Monitor and report performance and adjust plans to address gaps
Foster and maintain a collaborative relationship with internal and external business partners to ensure customer satisfaction and profitability
Play and active role in establishing and maintaining high levels of employee engagement on the team
Bachelor's Degree (or higher)
3+ years of Customer Service / Call Center experience, preferably as a supervisor, business manager, or workforce manager
2+ years of experience as a professional leader / supervisory role within an organization
Intermediate navigation skills with Microsoft Excel (ability to create, filtering, and alter spreadsheet), Microsoft Word (ability to create, edit documents, create mailings, change formats ), and Microsoft Outlook (ability to send emails)
Former Customer Relations experience
1+ years of experience in a client facing role
Experience leading personnel towards the attainment of exceptional performance results
Knowledge of Call Center systems such as CMS, IEX, CTI and TCS
Understanding of call center performance metrics and measurements
Comfortable leading others

Manager S&O Consumer & Industrial Products Resume Examples & Samples

Develop the detailed, quantitative analysis work associated with developing meaningful insights to address Manufacturing clients’ biggest challenges
Participate in setting engagement objectives and scope
Develop work plans for components of engagements, coordinate activities between work streams and identify changes in scope
Design deliverable content to precisely reflect the engagement contract and client needs
Strive to improve deliverable quality through verification and validation of results
Participate in the development and presentation of proposals for business development activities
6+ years of professional experience in C&IP-Manufacturing industry, a few years functioning as a Manager in a large consulting environment
Ability to work independently; lead teams focused on specific work streams of large projects
Willingness and ability to travel 80+%
Advanced degree in business (e.g., MBA) from a top tier program
Superior critical thinking, analytical and problem-solving skills
Exceptional interpersonal, team-building and communication skills
Outstanding integrity, initiative, creativity, and passion

Concept to Consumer Manager Reebok Classics Resume Examples & Samples

Manage and assist the creation of GTM proposition/ local category marketing plan (product, communication, Omnichannel aspects, tools, activation tools, lifestyle Marketing support, etc.) to his/her Sales team, and supports the sell-in process to focus accounts
Share and brief Line Manager of needs of category for respective Cluster
Be point of contact and support for category with the main focus on product related questions
Work and support closely with the local sales teams on range specific topics and concepts
Report and assist in analyzing commercial input and market specific needs
Support regular analytics on the sell-in and sell-through performance of category as well as the ROI on communication investments (analytical support from Finance team)
Deliver input on ranging, pricing, GTM, etc. for Western Europe Category Plan
Work closely with Cluster Brand Activation team on marketing Plan
Manage SMM presentations to Sales in respective Cluster
Key contributor for local events including and not limited to range briefing to WE BU
Consumer-focused with product and range understanding
Understanding of balancing brand and commercial aspects to build channel specific GTM solutions
Strong engaging presentation style
Passionate about sports & streetwear and lifestyle trends
Preferably University degree in business, ideally with marketing and sales focus or equivalent professional experience
4+ years of Merchandising Experience, cross-functional marketing and/or sales experience

Consumer Channel Markerting Manager Resume Examples & Samples

35 years of continuous growth of which the strongest growth in the past 5 years demonstrates that Seagate is at the right place at the right time: Cloud computing, social media, mobile, big data mega-trends will accelerate that growth even further in the years ahead of us. Conservatively 45% of the world’s digital data is stored on a Seagate product. From personal to global size, it’s powered by Seagate
Develop quarterly channel marketing plans, promotions and campaigns with Retailers, Partners, Distributors and the regional sales team
Identify regional marketing opportunities for the key focus countries, through understanding and analysis of the local market(s)
Manage the implementation and timely execution of the agreed marketing plans, including campaigns, Social Media, events…
Drive In-store Execution and Online Content to gain visibility and expand Seagate’s presence
Plan and manage local events, such as product launches, product training, trade shows
Manage local Marketing agencies effectively within the budget
Establish direct relationship with key customers; Directly negotiate marketing activities and achieve best possible ROI
Manage the regional marketing budget and administer marketing approvals within the internal marketing tracking system
Responsible for ROI measurement on all activities, and for increasing the effectiveness of regional marketing activities
Drive alignment with PR department and agencies
Establish and build relationships with key Seagate individuals in EMEA and US to share ideas and best practice
A minimum 5 years functional experience with a track record of accomplishments in Channel Marketing, ideally in the IT industry
Educated to degree level or Professional equivalent in Marketing
Fluent in both English and French – both verbal and written
Have a demonstrated understanding of the Distribution, Reseller and Retailer channels
Proven ability to work independently, and learn quickly
Good Business Acumen and Data Analysis skill
The individual will be a team player, proactively collaborating with internal and external customers to continuously improve market share
Demonstrated ability to work in a fast-paced environment, with the flexibility to adjust to constantly changing priorities
Demonstrated creative ability to proactively develop and manage effective regional marketing activities in the computer peripheral industry
Demonstrated accountability for effective results, budget planning and reviews
Presentation skills – be able to present marketing concepts and ideas in a effective manner
Excellent verbal and written communication skills due to intensive contact with internal and external customers at all levels of the organisation
Computer literate – PC word processing and spreadsheet/database knowledge
Ability to travel within Europe