Regional Support Resume Samples
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Regional Support Resume Samples
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TF
T Feeney
Tabitha
Feeney
44551 Schoen Fall
Detroit
MI
+1 (555) 782 0626
44551 Schoen Fall
Detroit
MI
Phone
p
+1 (555) 782 0626
Experience
Experience
Chicago, IL
Regional Support RX Tech Certified
Chicago, IL
Schumm LLC
Chicago, IL
Regional Support RX Tech Certified
- Work within our company’s management planning guidelines to maintain productivity
- Greet all customers and provide them with prompt and courteous service and assistance
- Treat all co-workers with fairness, dignity and respect
- Perform all other duties as assigned
- Assist in processing pharmacy outdates and credits including keeping inventory free from outdated product
- Assist in preparation of pharmaceutical products for inventory
- Assist in data entry of MPP information
Detroit, MI
Regional Support Manager
Detroit, MI
Jacobs-Mraz
Detroit, MI
Regional Support Manager
- Work with other Regional Support Managers and Senior Managers to establish procedures for routine updates, distribution, and post to the BI Portal
- Make all employment decisions for department staff including hiring, training, performance management, and progressive disciplinary actions
- Provide local site presence and maintain working relationships with senior management and other on-site teams
- Develop new methods of Support (eg. Knowledge Base management and Release Management) in order to increase efficiencies
- Work with Fulfillment Center (FC) Operations team to provide technical guidance and troubleshoot operational challenges
- Establish and manage the department's budget and all assigned resources
- Ensure the execution of site asset management and proactive monitoring of servers, telephony, network, applications, and associated computing resources
present
San Francisco, CA
Regional Support Specialist
San Francisco, CA
Kozey-Ullrich
present
San Francisco, CA
Regional Support Specialist
present
- Knowledge of Schwab products and services and brokerage industry including operations and trading
- Clothing Allowance
- Support instruction-based projects and special marketing initiatives
- Interfaces regularly and effectively with customers and all groups within the company
- No direct reports
- Perform clerical and organizational tasks within office
- Serve as office’s key communicator with potential, new (under two years in the Region) and current franchisees in Manhattan
Education
Education
Bachelor’s Degree in Business Related Field
Bachelor’s Degree in Business Related Field
Portland State University
Bachelor’s Degree in Business Related Field
Skills
Skills
- Measures, reports and communicates service level goals and quality assurance attainment on a daily, weekly and monthly basis for individuals on their teams
- Demonstrates leadership abilities within assigned business units using appropriate influencing and consensus building to manage expectations and cultivate outcome improvement
- Maintains and improves center operations by monitoring performance; identifying and resolving problems; preparing and completing audits and analyses; managing system and process improvement and quality assurance programs
- Financial knowledge e/g reading P&L
- Excellent time management
- Drives objectives by managing internal and external relationships and acts as the SME within the operations process
- Reduces employee attrition by providing a positive work environment, appropriate training and feedback
- Supervisory, retail and compliance experience
- Develops talent of direct reports on an ongoing basis
- Proven Leadership Experience
15 Regional Support resume templates
Read our complete resume writing guides
1
NA Regional Support Manager Resume Examples & Samples
- Management of day-to-day priorities and oversight of staff in multiple geographic locations
- Stakeholder Management during US business hours (e.g. Operations, Development and Infrastructure)
- Work with peers in other regions for 'follow the sun' support model
- Work with Regional Managers to ensure consistency of procedures across Securities and institute global best practices
- Drive Problem, Change and Incident Management for own stream in the region
- Provide input into various regional and global project initiatives
- Institute best practices within the region
- Strong focus on continuous support and service improvements
- Motivates team by providing a compelling vision of shared goals and objectives
- Defines the vision, provides direction and builds commitment to common goals
- Ability to lead team through change and still deliver results
- Always look to expand the knowledge / capabilities of the team to meet team objectives and position the team to take on stretch objectives
- Seeks challenging targets, creates a culture of high performance
- Develops and monitors clear / realistic action plans to accomplish objectives
- In-depth Linux / Unix skills
- Solid scripting skills in Shell or Perl
- Strong understanding of networking technologies, infrastructure and TCP/IP protocols
- Strong familiarity with middleware technologies (MQs)
- General RDBMS (Oracle and/or Sybase) knowledge
- Hands-on experience with Autosys job scheduler
- Working knowledge of Webserver technologies: Apache & Tomcat
- Four year degree or international equivalent preferably a Computer Science Degree or similar degree with a technical emphasis and which stresses logical thinking / problem solving
- Development background
- Strong knowledge of front-to-back Investment Bank trade flow / Operations processes
- Thorough understanding of ITIL Service Framework and ServiceNow ticketing tool
- Exposure to both waterfall and agile development practices
- Complete understanding of the SDLC
- Flexibility is the key due to the nature of work (e.g. late meetings and weekend cover where applicable)
2
Next Generation Data Center Regional Support Lead Resume Examples & Samples
- Lead/Manage regional team of L2-4 Engineers responsible for the support and maintenance of large scale Network & Security Infrastructure
- Provide hands-on Proactive/Reactive maintenance and troubleshooting of Network/Security Environments
- Develop site specific designs based on global standards and business level requirements
- Organize and Prioritize support and implementation Book of Work
- Act as technical liaison to Global Engineering and Operations Teams
- Develop and Maintain all Network Documentation
- Drive compliance with technical & risk standards
- Review and approve all technical Infrastructure changes
- Train and Mentor staff
- Develop effective and efficient operational policies, process & Procedures
- 10+ years of proven experience working within high performing Network Operations/ Data Center teams, ideally in the Financial Services industry
- Degree qualification in computer technology and networking or equivalent
- Strong Technical Experience in the Following areas is required
- JUNOS
- Juniper MX, EX & SRX Platforms
- Juniper Q-Fabric Operation & Design
- Juniper Carrier Level MPLS Operation & Design
- Juniper Advanced Routing (BGP/OSPF)
- Juniper/Cisco Integration
- Citrix Netscaler Load Balancing
- Packet Level Decoding
- Familiarity with JUNOS Space and Other Enterprise Level Management Tools
- The ability to work unsupervised in a fast paced, high pressure environment
- Excellent time-management, interpersonal & communication skills
- Juniper Certification a Plus
- CCIE highly desirable
3
Regional Support Analyst Resume Examples & Samples
- Desktop Support
- Responsible for the support of US Capital Markets businesses. Responds quickly to all reported computing issues that affect a users’ ability to complete his/her work. Specifically
- Takes ownership of issues & work orders and see them through to completion
- Provides troubleshooting and resolve the problem or refer it to the appropriate department. Escalate to the US Regional Support Team Leader when a problem cannot be resolved or another department is not providing quick support/resolution
- Follows-up with users on a regular basis until he/she is satisfied that the problem is resolved
- Follows ticket recording and escalation procedures to ensure fast and effective handling and reporting of problem situations
- Image laptops and desktops, ship to site and follow through completion
- Supports all local and regional sites at the desktop level including install of standard desktop hardware, software, peripherals and printers
- Records all changes to user hardware in the Asset Inventory Management System
- Uses remote system tools to facilitate resolution of problems and completion of work orders
- Minimal travel to regional sites for projects and customer service
- Participates in shift rotations to accommodate early start times and late finish times of US CM Regional Sites as needed
- After hours support on a rotational basis
4
Eni Associate Regional Support Resume Examples & Samples
- Assists Regional Managers with various administrative duties (e.g. fill-out forms, minutes, ordering stationary, creating
- Excellent written and oral communication skills (French and English)
- Basic knowledge – Microsoft Office : Excel, Word, Internet, Outlook and PowerPoint
- Excellent interpersonal, organizational and motivational skills
5
Icg-gsg Regional Support Banker Resume Examples & Samples
- Overall banking experience of 6-8 years of which at least 2-3 years of Front-Line Coverage experience within APAC
- Strong Appreciation of Cultural and Matrix sensitivities is a must
- Self-starters who are willing to OWN, LEAD and DRIVE the SG client relationship and ready to take-up a challenge at a regional level
- Exceptional interpersonal and communication skills with demonstrated ability to work effectively with virtual teams across geographies
- Team-player with good negotiation skills
- Ability to Connect Dots
6
Senior Regional Support Lead for & Latam GWM Resume Examples & Samples
- Provide functional support to Operations, Middle-office and Back-office, i.e. act as first point of contact for user issues, analyse issues, identify solutions and follow up on resolution of issues
- Take ownership of issues raised by all teams of the bank
- Writing scripts to detect system problems
- Handle reengineering projects to reduce the number of incidents
- Serve our internal operations customers in Geneva and supporting remote locations
- Detail defect/enhancement solution specifications to found issues
- Provide feedback to development on application requirements helping to prioritize fixes and liaising with traders for acceptance after researching and diagnosing bugs
- Provide validation checks and confirmations of system changes
- SQL, UNIX: Expert in at least two of the preferred tools (Sybase, korn / bash scripting, Java)
- Exposure to following is an asset: Tomcat, Business Object, WebSphere , Mule, MQ
- Awareness and exposure to REST Services and Multi-tier Web applications
- Awareness and exposure to change management methodologies and best practices
- Awareness and exposure to systems development practices and methodologies
- Knowledge of Banking products
- Experience working within a service delivery function (product support, help desk, post implementation support for projects)
- Experience handling multiple requests and queries at the same time
- Continued dedication to providing best of class service at all times
- Communication skills, analytical skills and validation skills
- Attention to detail, high level of accuracy
- Good command of English, team player and leadership skills
- Use of good judgment - customer orientation
7
Regional Support Analyst Resume Examples & Samples
- Responsible for the all end-user support of US-based businesses for Royal Bank of Canada
- Responsible for timely resolution of end-user support issues or timely escalation as required
- Takes ownership of issues & work orders and see them through to completion including appropriate follow up and client communication
- Provides troubleshooting and resolve the problem or refer it to the appropriate department. Escalate to management when a problem cannot be resolved or another department is not providing quick support/resolution
- Records all asset changes into the appropriate management systems
- Occasional travel to regional sites for projects or customer service activities
- Windows 7, XP, Server 2003. 2008, 2012
- Microsoft Office Suite 2003, 2007, 2010, 2013
- Systems tools including SMS, MSI
- Hardware and software (desktops, laptops, printers)
- Teamwork and co-operation
- Ability to Work in High Pressure Situations
- Ability to work with Clients in remote locations
- Problem identification and resolution skills
- Customer Service Ability
- Multitasking Abilities
8
Regional Support Specialist Garmin Stores Resume Examples & Samples
- Train stores’ management on cash office functions, including but not limited to preparing accurate deposits, balancing daily sales and processing media including cash, cheques, charges and sales audit forms. Order and maintain appropriate change levels to meet the business needs of each location
- Audit Service Centers to ensure compliance with Garmin’s retail cash management procedures
- Manage and report on the Centers Phone Order Program
- Develop and expedite changes necessary to promote and improve sales and customer experience with this program
- Report on all Special Programs in all locations
- Train associates and maintain policy and procedure manuals on POS system for all locations
- Provide administrative support for all locations to include but not limited to
- Must be detail-oriented with the ability to work proactively and effectively with minimal supervision
- Demonstrated ability to prioritize and multi-task in a flexible, fast paced and changing environment
- Excellent time management and follow-up skills
- Must have a working knowledge and demonstrate proficiency using Microsoft Word, Outlook Excel and Power Point
9
Regional Support Analyst Resume Examples & Samples
- Minimum of five years proven and progressive project and/or business reporting/analysis experience supporting assigned businesses or functions, or equivalent
- Bachelors degree in business, finance, related field or equivalent experience
- Proven problem-solving, lateral thinking, communications, project management, planning organizational and interpersonal skills
10
Regional Support Lead Resume Examples & Samples
- Team leadership and managerial experience of one or more support teams in a trader-facing front-office role for a global markets related business
- Demonstrable track record of hands-on application support experience
- Ability to identify gaps in process/automation and to drive improvements accordingly
- Ability to define, drive and report on projects
- Strong character to participate in difficult conversations with senior technology/business stakeholders to drive the right agenda for the wider group
- Experience in supporting Equities systems, preferably for risk management systems and surrounding components
- Experience in managing distributed Wintel applications
- Technical leadership / subject matter expertise in one or more applications
- Degree in Computer Science or related discipline
11
Regional Support Manager Resume Examples & Samples
- Minimum 5 years Operations Center Management experience
- Ability to effectively communicate and interact with all levels of employees within the organization
- Proven track record of improving Operational performance by analyzing and managing key performance indicators and staff
- Ability to make high level decisions utilizing problem-solving and analytical skills
- Experience in launching new programs/operating in a Turn Around scenario, including change management
- Willingness to collaborate best practices throughout center and organization
- Significant experience in coaching, mentoring and supervising
- Excellent computer skills, including knowledge of Microsoft Suite
- Bachelor’s degree in business related field or equivalent training/experience
- Previous Insurance Operations Center strongly preferred
- Experience with Continuous Improvement methodologies (LEAN, Six Sigma) preferred
12
Regional Support Manager Resume Examples & Samples
- Continuous build of the organization from the ground up
- Maintaining excellent internal stakeholder management
- Managing work according to Ericsson processes and procedures and supporting further development of the delivery methods within Customer Support
- Ensuring stable service delivery execution
- Completing delivery of Customer Support Services
- Creating a productive work environment
13
AM Infrastructure Regional Support Lead Resume Examples & Samples
- You have a minimum of 7 years experience in a production support, Infrastructure or service delivery role at the middle to senior management level
- You will possess excellent technical skills and will have a history of Infrastructure Solutions design within a complex environment,
- You will be an accomplished leader with a track record of shaping and forming geographically disparate teams and driving excellence
- You will have an excellent knowledge of the Asia region and in particular the current regional regulatory environment
- You have excellent knowledge of core banking processes
- You have a very good command of the English language. Cantonese and /or Mandarin is a plus
- You are comfortable working with senior leaders and business teams across all geographies to understand complex issues and provide solutions
14
Technology Regional Support Specialist Resume Examples & Samples
- 2-4 years of general technology support experience
- Strong technical skills and demonstrated knowledge of: Microsoft Desktop Operating System (Windows 7 and 10); Network connectivity; Microsoft Office 2013; Skype for Business
- Must be able to lift or move 40 lbs of technical-related equipment
- Qualified individuals must either reside in or near the Chicago, IL area or be willing to relocate to the area for this opportunity
15
Contract Technology Regional Support Specialist Resume Examples & Samples
- Familiarity with Office 365 (including Exchange and SharePoint online)
- SharePoint knowledge is a plus
- This position involves occasional travel throughout the region
16
Regional Support Engineer, Ultrasound, SGM Resume Examples & Samples
- Providing remote and on-site technical support to FSE's and Customers across EAGM
- Utilization of the GEHC escalation process as needed, working closely with Local Customer Team (LCT) and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner
- Driving Material and Purchased Service cost improvement initiatives for the modality, and working closely with Director of Service and Zone Operations manager to help achieve Material OP
- Coaching and training for FSE's to insure that technical and customer skills are up to date and meet the needs of the business
- Insure completion of all field modifications instructions (FMI’s) within prescribed timeframe
- Drive CSO closure and escalations in direct and indirect operations
- Own & drive product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support & SD readiness
- Own & drive product serviceability and reliability, quality trend analysis, productivity
- Bachelors of Biomedical or science degree or equivalent
- Minimum of 5 years of field service experience, to include 3 years of specific GE Ultrasound modality experience
- Knowledge of relevant clinical applications
- Previous problem solving experience
- Flexible to travel frequently across EAGM for different support and training needs
- Bachelor's degree in Electrical Engineering or Electrical Technology
- Strong communication and team work skills; proven ability to lead and influence teams
- Strong prioritization and organizational skills
- Prior experience working with Word, Excel and PowerPoint
17
Regional Support Manager Resume Examples & Samples
- Responsible for health, performance, and relationship with all FCs in regional hub
- Provide local site presence and maintain working relationships with senior management and other on-site teams
- Act as an on-site escalation point for region related issues or any complex issues that potentially span multiple external and internal organizations
- Monitor system performance and associated support needs to provide customer feedback to the product team
- Ability to dive deep into operational and technological issues, providing clear resolution and path forward to all levels of management
- Actively contribute to and leverage best practices and standards, staying current on both the technology and product to anticipate and prevent unnecessary escalations
- Own investigation and resolution of customer questions and issues at various levels of complexity and customer impact, escalating where necessary
- Provide regular status updates to management teams on escalated customer issues
- Work with Support Engineers to ensure processes are effective and efficient for resolving customer issues
- Identify problems and formulate solutions in product, technology, and process improvements
- Assist with new product/feature introduction in alignment with the product development organization
- Responsible for peak demand support in their region (Prime Day and Peak)
- Filter new product ideas to Product Line Management
- Reinforce product roadmap to FC leadership
- Coordinate FC Launch Engagement
- Manage audit activities for operational training and new products
- Open to working alternative hours (5 a.m. - 2 p.m., 10 a.m. - 6 p.m. M-F)
- Collaborate with Software, Hardware and System Performance Engineering teams to problem-solve critical software production issues
- Work with Fulfillment Center (FC) Operations team to provide technical guidance and troubleshoot operational challenges
- Develop training documentation and mentor other team members
- Driving the development of automation tools to reduce failures and manual task execution, therefore improving overall application performance and availability
- Have the ability to resolve critical incidents/problems and fluently applies escalation and notification procedures to leadership
- Document specific techniques for incident/problem resolution that will enable proactive system management
- Own and drive Root Case Analysis (RCA) on complex system issues
- Bachelor’s degree in Engineering and/or relevant experience
- Proven experience as regional or global support engineer responsible for mission-critical applications
- Strong people management and consensus building
- Excellent interpersonal and customer-facing skills, with the ability to competently discuss complex technical issues with software, operations, and leadership teams
- Ability to manage multiple high-priority tasks simultaneously
- Knowledge and/or working experience with Relational Database Management Systems (MySQL, Oracle)
- Knowledge and/or working experience with Linux (RHEL, Ubuntu)
- Unix/Python Shell Scripting skills a plus
- Experience in a fulfillment or logistics environment a plus
- Experience with hardware and solutions troubleshooting a plus
- Knowledge and/or working experience with networking and Product IT management a plus
- An understanding of AWS or other cloud technologies
- Demonstrable software development experience utilizing a high-level programming language (Java, C++)
18
Regional Support Manager Resume Examples & Samples
- Assist the Director or senior leadership in overall operations of assigned department(s)
- Establish and manage the department's budget and all assigned resources
- Provide leadership to ensure department objectives and goals are achieved
- Direct and implement tactical plans
- Make all employment decisions for department staff including hiring, training, performance management, and progressive disciplinary actions
- Co-travel with staff on a routine basis
- Responsible for managing both the applications and hardware support team members for an assigned area (i.e. region)
- Establish customer, technical service and pre/post-sales support goals for assigned area (i.e. region)
- Develop and manage departmental expense budgets
- Provide departmental activity reports as directed by the Director
- Participate in business development and territory plans for assigned region
- Assist the Director in area business review
- Participate in overall business process improvement initiatives
19
Regional Support Technician Coordinator Resume Examples & Samples
- Implement and sustain a new way of working for technicians (to ensure we capture all requests for technical support and share technical cases)
- Oversee work that is escalated to Technicians
- Review Technical Helpdesk issues with our Technicians
- Identify and suggest training topics to National Technical Trainer
- Complete monthly callout reviews with each Technician
- Assist Technicians in prioritizing their workloads effectively
- Assist in new product implementation
- Assist, plan and complete pro-active callout reduction with planned visits to unreliable equipment and provide recommendations
- Assist Technicians with management of technical escalations
- Manage Technicians’ skills base
- Manage holidays
- Process time sheets
- Provide quality feedback to the factory for persistent equipment issues
- Help to develop the skills of the technicians
- Manage training for technicians on new products
- Hold team meetings
20
Regional Support Intern Resume Examples & Samples
- Active junior or senior level student pursing a bachelor’s degree in Supply Chain Management, Operations Management, or a related business field
- Previous work or classroom experience in one or more of the following areas: SAP, Business Objects, Business Warehouse, SharePoint, Customer Service, Supply Chain, networking, project management and/or business analysis is a plus
- Ability to work independently as well as part of team
- Ability to think critically and troubleshoot issues when they arise
21
Regional Support Operation Executive Resume Examples & Samples
- Remotely monitor efficient functioning of the assigned seller flex sites via call, emails and by coordination with field executives
- Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
- Train and direct associates for execution and adherence of norms and practices
- Trigger the audit of the sites by field executives for various operational performances, restrictions, and norms
- Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience
- Willing to work on weekends and travel extensively within and between the cities
- 0-3+ years of experience in an operational role
- Highly proficient in Microsoft Office and Windows based applications
- Demonstrated analytical ability, results-oriented environment with external customer interaction
- Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
- Post graduate (MBA)
- Skill to handle sellers as stakeholders/customers with outstanding organizational and follow-up skill
- Good analytical and problem solving skills with a capability of setting priorities and working under pressure
- Must be able to multi-task, managing multiple sites simultaneously with attention to detail and high capability to work on different projects in parallel
- Experience working with logistics and/or manufacturing industry is an advantage
22
Regional Support Specialist Resume Examples & Samples
- Act as a liaison between Kumon and vendors, schools, sponsors and the community
- Perform clerical and organizational tasks within office
- Serve as office’s key communicator with potential, new (under two years in the Region) and current franchisees in Manhattan
- Support instruction-based projects and special marketing initiatives
- Highly knowledgeable of the Kumon Method
- Extremely organized, professional and detailed-oriented
- Problem-solver who is action-oriented and results driven
- Possess a strong understanding of our Franchise training cycles, and requirements for center openings
- A strong understanding of field and KU interactions with new franchise owners or strong established relationships is a plus
- Regular Business Hours 8:30 a.m. – 5 p.m (Flex time available)
23
Regional Support Specialist, CT Applications Resume Examples & Samples
- Provide second level incident support (and/or 1st Level incident support for IT related and Pre-Clarification functions) by telephone, ticket system, e-mail and/or onsite to local service personal, mainly in the responsible time zone
- Lead/ participate the introduction of new products within the region, if requested and demonstrate high degree of Clinical/ Scientific expertise for relevant modality aspects of designated Siemens Healthineers imaging or diagnostic products
- Receive telephone, email and GSMS notification and take necessary action by using problem solution techniques, setting priorities and as required
- Follow the complaint handling and escalation guidelines with prompt attention to internal and external requests, to escalate problems to HSC (Headquarter Support Center)
- Analyze incident(s) with help of the local applications personnel, remote diagnostic, data analysis and the knowledge database
- Take necessary action and document it all in the Service ticketing system with the necessary follow up action
- Responsible for customer satisfaction of the modality, demonstrating proactive attitude and actions to optimize performance and their perception (e.g. proactive checking of high "cost instruments" and developing specific action plans)
- Develop and maintain relationships with top customers and opinion leaders
- Start escalation to the CS Headquarter Support Center (problem management) with consideration of the escalation guideline
- On request of the local service organization perform on-site support
- Documentation of the solution and propose new cases to the knowledge database
- Lead regular regional teleconferences and regularly participate in global or regional conference calls and or Exchange/ Focus meetings
- Actively transfer applications knowledge into and around RSC (Regional Service Center) support team to keep a well-balanced skills profile thus maintaining a high quality of service
- As required and on behalf of Product Education, perform Initial and/or Advanced Training for Customers and/or Field Applications personnel alike on site and in formal classroom settings, and lead Regional Workshops
- Contribute to achieving the Mission, Values, and Vision of the company
- Maintain at all times strict compliance to ethical principles and Health, Safety, and Quality norms of the company
- Proactive and reactive compilation and evaluation of statistics and issue of adequate reports concerning errors and problems in regard to the applications support of the product, with corresponding interaction with HQ Product Support for product and systems improvement
- Work with Country Service Managers on overall FAS performance in order to help in coaching and training development opportunities
24
Regional Support Specialist Resume Examples & Samples
- Remain current on technical and process knowledge to properly answer questions; Able to provide prompt response to technical issues and capable of handling delicate business issues received from customers. Solicit assistance from others for resolution of these issues when appropriate
- Communicate with field service engineers on new product related information (e.g. news items, tips, spare parts)
- Develop technical product expertise including post model building applications. Able to assist FE’s and customers in determination of best part building capabilities
- Acts as the primary resource for communicating technical product issues between the field and the corporate service groups in HQ
- 2-year technical or engineering degree or related field
- 3 years related experience in customer support in a technical capacity
- Superior interdisciplinary communication and listening skills to interface with internal and external customers
- Required competencies include: Analytical, Customer service, Communication, Product knowledge, Self-reliant/able to work independently, Take ownership of the issue, Development of resellers’ technical skillset
- 2 years of experience in Rapid Prototyping environment
- Technical aptitude of multidisciplinary equipment – mechanics, electronics and fluid systems combined with software, networking and computer hardware
- Ability to adapt to a fast changing environment and multitask
- Ability to focus on customer satisfaction as the end result of decision
- Good reporting skills
- Ability to effectively convey knowledge to others
- Eager to learn to be a constant "source" of information & know-how
- Able to deliver in stressful situations. Team player, but self-motivated and able to work independently
25
Regional Support Coordinator Resume Examples & Samples
- North Americas Onsite Support lead
- Onsite point of contact for the Service desk for Lenovo or Dell In Warranty es-caltions for North Americas
- Weekly and Monthly Metrics reporting
- Work with Service Desk to ensure knowledge Management articles are up to date
- Manage Escalation around PC related issues
- Manage onsite New Hire Onboarding
- Support for various ad-hoc initiatives / projects / audits
- Responsible for onsite Asset Management, Inventory, Audits
- Technical Support for to Group IT for Training type sessions on request
- Onsite support for Global or Regional Group Infra or AM IT IM/AM hand/eyes need for ticket driven requests (Telephony, VTC, Network)
- Provide onsite Mobiles support to Central Mobiles team (Vendor Management, Reporting, Invoice tracking)
- Assisting with Provisioning and Depot Activities
- Escalated L2 Support Management: will provide remote support to end users within the scope of ap-proved support
- Technical or 2 year Associate Degree Preferred or Microsoft Certifications, PC technical Certification. MAC support a Plus
- Must be able to do intermediate level of PC HW physical parts replacement (laptops and desktops)
- Intermediate PC Imaging process including knowledge of SCCM, Ghost, Partition tools, PC hardware and SW trouble shooting
- Experience of handling tickets on a Ticket Management tool and Asset Management Systems such as BMC Remedy / HP IT Ser-vice Manager / Service Now
- Solid understanding of the IT Service Management concepts such as SLA, OLA, ITIL
- Excellent knowledge & experience on MS Excel – analysis and reporting – with the use of formulas, functions etc
- Excellent spoken and written communication skills - as the job role involves closely coordinating with the onshore teams, clients and users on a daily basis
- Should be able to prioritize tasks based on the impact and urgency
- Open to work in flexible shifts with a 2 hour start and end time frame
- Take complete ownership of the tasks at hand and adhere to agreed timelines
- Willingness to travel within the US and CA
- System Monitoring
- Installation Services and Management
- OS administration; User Administration
- Application Software support
- Facilities Management
- Security Services; Back-up Services
- Hardware services/management
- Documentation/Regulatory requirements
- Remotely managed servers overseas, including
26
Regional Support Technician Resume Examples & Samples
- Coordinate procurement, setup, distribution, inventory, imaging and maintenance of all end user technologies; use asset inventory system to track hardware and software and maintain compliance
- Provide accurate record of each call in a service management tracking tool; monitor all open issues to ensure business and customer expectations are met, provide periodic updates, and promote customer advocacy
- Support local data center operations including facility infrastructure support for HVAC, generator, UPS and related electrical systems
27
Project Supervisor Supporting Cecoms Regional Support Center Located Resume Examples & Samples
- Oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and
- Line management. Reviews status of projects and budgets, manages schedules, and prepares status reports. Assesses project issues and develops
- Resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Develops mechanisms for monitoring project progress and for
- Intervention and problem solving with project managers, line managers, clients and other stakeholders. The RSC Site Manager supervises the
- Sustainment and logistics support under CECOMs LMSS contract. Supported systems include SATCOM, Aviation Countermeasues, Patriot Missile
- System, Communication systems and subsystems to include Power Generation and HVAC
- Organizational Communication Planning & Development
- Data Analysis
- Sustainment and logistics support under CECOMs LMSS contract. Supported systems include SATCOM, Aviation Countermeasures, Patriot Missile
28
Regional Support Manager Resume Examples & Samples
- You are responsible for the management of the external AMS organization to ensure adherence to established service level agreements (SLA)
- Moreover you are responsible for the monitoring, reporting and escalating issues involving the ability of the AMS organization to support SLAs
- You manage Service Level compliance, escalation, communication, reporting and ensures quality services to the user community
- Furthermore you work on the continual service improvement and collects new support service related requirements and demands
- You establish relationships across the business, IT and the external AMS organization to ensure appropriate communication and coordination across teams
- The creation and maintenance of SAP service catalogue is one of your responsibilities
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Regional Support Representative Resume Examples & Samples
- Develop, manage and ensure a strong working relationship with Onsite Deans and Senior Onsite Program Managers. Function as the single point of contact responsible for information flow
- Must possess strong leadership, coaching, and interpersonal skills as well as the ability to think independently and take initiative to proactively solve problems
- Must be detail-oriented and have a focus on achieving optimum levels of service, while maintaining high ethical standards and attention to compliance with University policies and regulations
- Must maintain a professional appearance and adhere to Strayer University’s dress code standards at all times
- Exceptional phone, email, written and oral communication, customer service and organizational skills
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Regional Support Specialist Resume Examples & Samples
- General Management - Overall management of the region or territory activity and office management
- Sales Support - Support of the sales process and activity within the region or territory
- Client Experience - Proactive activity by Sales Support personnel that trend to and further support relationship management or business development The focus of the Sales Support roles is to support client, RM and BDO activities. This support involves interfacing with end clients, primarily by phone, to facilitate the day to day operations of working with Schwab Advisor Services, Trading & Operations (AST&O). It also entails providing sales support to Relationship Managers and Business Development Officers to free them to focus on growing assets and revenue
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Regional Support RX Tech Certified Resume Examples & Samples
- Support and work with pharmacist to achieve outstanding pharmaceutical care
- Actively assist the pharmacist under their direct supervision in most phases of prescription filling of new, refill and transfer prescriptions in accordance with current laws, ethics and company policies
- Maintain confidentiality of customer and company information
- Thorough understanding and operation of pharmacy register, computer software and telephony system
- Maintain an atmosphere of enthusiastic customer focus both in person and on telephone
- Assist in maintenance of third party prescription information and resolution of rejected adjudication
- Initiate prescription renewal requests to doctor via telephone call or fax where applicable by law
- Understanding of pharmacy inventory control procedures, including special requirements for controlled substances
- Receive and obtain information needed on written prescriptions or telephoned refill requests from customers
- Perform register functions and bag customer purchases in accordance with established store procedures
- Relay specific communications to customer from technician or pharmacist processing prescription
- Verify customers’ name, address and expected quantity of prescriptions at time of pickup
- Maintain insurance/counseling log
- Maintain solid communication in the department
- Successfully apply training to everyday pharmacy practice
- Must be able to meet physical requirements of the position, with or without reasonable accommodations
- Greet all customers and provide them with prompt and courteous service and assistance
- Help pharmacists prepare prescriptions by counting or pouring medications, labeling containers, and pricing prescriptions
- Ensure customers receive all their prescriptions
- File written prescriptions forms after prescriptions are dispensed
- Prepare and complete manual insurance claim forms
- Maintain organized filing system for invoices, manual insurance claims, daily reports, etc. in accordance with Standard Practice Manual and state law
- Help customers find over the counter items
- Maintain a broad understanding of HBC MPP scheduling system
- Assist in data entry of MPP information
- Understanding of Pharmacy Standard Practice Manual
- Knowledge of state specific and pertinent federal laws and regulations
- Order, stock, maintain and return pharmacy inventory through proper supplier
- Assist in processing pharmacy outdates and credits including keeping inventory free from outdated product
- Assist in preparation of pharmaceutical products for inventory
- Share in responsibility for department maintenance and cleanliness in accordance with fixed activities
- Maintain pharmacy department supplies (e.g. bottles, bags, labels, staples, etc.)
- Observe and adhere to all company policies and the Pharmacy Standard Practice Manual
- Maintain a neat, well-groomed personal appearance at all times and comply with company personal appearance policy
- Work within our company’s management planning guidelines to maintain productivity
- Support company’s safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free of debris and safety hazards
- Treat all co-workers with fairness, dignity and respect
- Maintain the quality of department’s appearance and presentation
- Pharmacy Coordinator Experience preferred
- Strong keyboard skills and a demonstrated ability to learn new software applications
- Ability to multi-task in a stressful environment
- Effective interpersonal skills and desire to work in a team environment
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
- Good problem solving abilities, ability to focus and attention to detail. High levels of integrity, professionalism and confidentiality
- Ability to work with minimal supervision to prioritize multiple minor projects while maintaining customer focus
- Has current certification from the PTCB board
- Passed an evaluation of PDX competency and “unsupervised” qualifications
- Ability to use staplers, calculators, communication and computer systems frequently
- Frequent/continuous reaching, grasping, lifting, and carrying up to 10 lb. below the waist level and at or above shoulder level
- Bending at the knees and waist repetitively up to 30% of the work day
- Have sufficient visual acuity and audio capability to process prescriptions and service customers
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Regional Support Manager Resume Examples & Samples
- Measures, reports and communicates service level goals and quality assurance attainment on a daily, weekly and monthly basis for individuals on their teams
- Demonstrates leadership abilities within assigned business units using appropriate influencing and consensus building to manage expectations and cultivate outcome improvement
- Maintains and improves center operations by monitoring performance; identifying and resolving problems; preparing and completing audits and analyses; managing system and process improvement and quality assurance programs
- Communicates all client/account management concerns to and from the teams in an accurate and timely manner
- Develops talent of direct reports on an ongoing basis
- Drives objectives by managing internal and external relationships and acts as the SME within the operations process
- Reduces employee attrition by providing a positive work environment, appropriate training and feedback
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Regional Support Manager Resume Examples & Samples
- Conform to Travelex communication guidelines
- Support the Regional Manager in ensuring all staff meet service quality standards
- To drive and embed Travelex behaviours To ensure the bureaus are providing excellent customer service by coaching and supporting with the C.A.R.E model
- Recognising and rewarding good performance - To investigate and resolve customer complaints, providing feedback on areas for improvement to the team
- Supervisory, retail and compliance experience
- Proven Leadership Experience
- Audit and Risk Experience
- Performance management skills
- Interviewing skills
- Coaching and training skills
- Financial knowledge e/g reading P&L
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RSM Regional Support Manager Resume Examples & Samples
- Participates in new product introductions and early learning shipments, resolution of critical long-term customer issues with upper management, and identifying special projects for successful implementation and completion. Responsible for product Hardware performance at a specific customer. Provides third level escalation for Hardware & Software (stability) issues
- Drives Failure Analysis to identify long term technical issues, the plans for resolution, and develops the design to correct the issue
- Provides Alpha Site support of Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
- Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool
- Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field. Also in cases of customer escalations or hardware and software availability requests, engages in technical dialogue with the customer
- Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis
- Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation
- Organizes and manages on-site training for early learning shipments and new product introductions. Training audience to include both internal and external engineers. Enhances local team product technical knowledge by frequent knowledge transfer from BU to the account
- Demonstrates depth and/or breadth of expertise in own specialized discipline or field
- Communicates difficult concepts and negotiates with others to adopt a different point of view
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Regional Support Leader Resume Examples & Samples
- Market and Sales enablement
- Customer advocacy
- Monitor sales pipeline activity to ensure Customer Support is a key enabler for all active sales activit
- Represent EPS Support at all relevant customer-facing events for their region(s)
- Work with the Global Support Director EPS and the segment operations lead in establishing support set up for new and emerging territories and markets for the EFI software business
- Ensure the coaching, development and leadership of the EMEA support team
- Work with the Global Support Managers and segment operations leads, to handle customer escalations as required, in accordance with the defined processes
- Drive regular proactive communication and expected to build relationships with the customer base, both directly and through the Global Support team
- Work with the Global Support Managers for EP&C, to provide a complete and concise Monthly Operations Review (MOR), with four areas of focus
- Seasoned manager with proven leadership skills
- Demonstrated technical, component or workflow proficiency with EFI’s Enterprise Productivity Software
- Experience and success working in a fast paced matrix organisation
- Proven experience to collaborate across functions and geographies
- Confidence in talking direct to client contacts at all levels
- Highly self-directed - ability to identify issues with component or personnel and take action to resolve
- General computing skills, including email and internet based navigation
- Fluency (verbal and written) in at least one of the following languages: English, French, Dutch, German or Spanish, with any additional languages considered highly preferable
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Regional Support & Sales Manager Iata Resume Examples & Samples
- Established fundamentals for building a strong relationship with key personnel with assigned customers
- Develop understanding of key stakeholders within UTC Aerospace Systems
- Develop specific campaign strategies aimed at increasing company-wide revenue and achieving annual sales goals
- Demonstrate strong knowledge of customer’s market and business plan
- Establish resolution priorities at the customers (own the problem resolution process)
- 10+ years’ experience in aerospace or aviation activities is desired
- Past aerospace sales experience preferred
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Executive Assistant to Head of GO & CDO SD & Regional Support Resume Examples & Samples
- Extensive Diary management
- Global video/audio conferencing and Meeting room booking (pro-active management required and sensitivity/attention to detail for scheduling meetings with multiple global leads at one time)
- Organizing extensive travel, currency and taxi bookings
- Active member of the IT UK Admin Forum and Operations Assistants Team Meeting
- Agendas and meeting packs for Management Committees, attendance of some MCs to take actions and minutes. Maintaining associated SharePoints
- Assisting with arrangement of Town Halls and Onsites
- Regional support for CIO UK lead – support for CIO UK for pan-IT UK initiatives e.g. TA / Industrial Placement / Summer intern bids
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Full-stack Developer Regional Support Apply by Resume Examples & Samples
- Conduct development tasks as necessary across all of the Teach For America’s web ecosystem under the direction of the Managing Director of Web
- Work with members of the user experience team and web team to continuously improve the user experience of Teach For America’s regional web properties
- Develop custom Drupal themes and modules using modern web technology and packages
- Perform everyday coding changes using PHP, HTML5, CSS3, SASS, and jQuery
- Leverage modern development principles and libraries to ensure web platforms are crafted for mobile, touch, and traditional interfaces
- Help drive the improvement of Teach For America’s content management system (Drupal) and related tools
- Help the web team reach its goal of achieving high end visual design and functionality on Teach For America’s web properties, understanding the ultimate goal of increasing the volume of applications, donations, and other support for the organization and our mission
- Advocate for and operate under an agile/Lean UX environment with confidence
- 6-8 years of experience in Drupal and PHP, including experience working in Drupal 7 with custom theming as well as with key contributed modules, custom Views, Panels, Chaos Tools, Features and multi-site configurations
- Knowledge of coding standards-compliant XHTML/HTML5 and CSS3 and familiarity with SASS, JavaScript and jQuery
- Experience with ApacheSolr, CLI, SQL and RESTful Services preferred
- An understanding of general web development libraries, packages, and methodologies including release cycle management, continuous integration, and quality assurance processes (eg. Git, Grunt, Jenkins, Jira)
- A passion for usability and design best practices across desktop and mobile platforms
- The ability to be an influential voice for best practices in web development, user experience, design, and technology and be passionate about the role user experience can play in providing value to users
- Customer-service oriented; thrives collaborating with others to achieve shared goals
- Passionate about educational equity as well as a demonstrated commitment to diversity, equity, and inclusiveness
- Able to think big, generate ideas and drive solutions to complex problems in a fast- paced, deadline-driven environment
- A strong writer and skilled oral communicator
- Able to maintain a sense of possibility in the face of obstacles, and balance both short- and long-term results
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Regional Support Manager Resume Examples & Samples
- At least 3 years of managing similar size / function support center
- Operational management knowledge of medical / dental office
- Equivalent to high school diploma or general education degree (GED)
- Associate degree, Bachelor’s degree or one-year certificate from an accredited college or technical school; or equivalent combination of education and experience
- QSI software application experience
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Regional Support Manager Resume Examples & Samples
- Oversee the installation, configuration, and maintenance of telephony and LAN/WAN systems, Including wiring closets, racks, cabling, file servers, switches, routers, and workstations
- Oversee end-user support and training for a multisite infrastructure encompassing computers, network equipment, telephony, peripherals, and smartphones
- Partner with IT Support team to provide L2/L3 technical support for escalated issues
- Escalation of service interruptions with network and systems providers
- Work closely with regional business leadership to align team support efforts to business needs
- Enforce creation and maintenance of documentation for all regional locations to include network, telephony, computer related hardware, software and configuration parameters
- Ensure the execution of site asset management and proactive monitoring of servers, telephony, network, applications, and associated computing resources
- Operate with a cross-functional team of IT professionals and subject matter experts to establish business and functional requirements and translate those requirements into actionable initiatives
- Work closely with IT leadership and regional team to maintain company standards
- Lead development and execution of contingency plans for network, telephony, hardware, and software failures
- Coordinate with Infrastructure team members to configure, test, and deploy upgrades and initiatives relating to network and computer systems
- Assist in the evaluation, recommendation, and procurement of IT-related equipment as consistent with business standards
- Coordinate the development of yearly IT budget and CAPEX requirements for regional sites
- Coordinate analysis and conversions of new business acquisitions to business standards
- Enforce and comply with all policies and procedures including those required to pass auditing and governmental requirements
- Position will report to the Director of Infrastructure
- Support Hardware: Cisco routers, switches, and access points; Ubiquiti wireless bridges; HP servers; Dell & HP PCs; Shoretel; printers, tablets/smartphones/PDAs
- Support of Operating Systems: Windows XP, Windows 7, Windows 8, Windows 10, Windows 2003 Server, Windows 2008 Server, Windows Server 2012
- Support and Configuration of Applications: Microsoft Office/O365, Active Directory (group policy management, scripting, etc.), Microsoft System Center (DPM & SCCM), Shoretel, McAfee, Cisco AnyConnect, Citrix, VMware, Solarwinds Orion, Lancope StealthWatch, Cisco Prime Infrastructure, and Ubiquiti AirControl
- Bachelor's degree or equivalent, Information Technology degree preferred
- 2+ years of formal management experience
- 4+ years as a Systems Analyst, Systems Engineer, Network Administrator, or similar IT role
- 2+ years project management
- Experience managing a distributed team preferred
- Experience within a manufacturing environment preferred
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Regional Support Technician Associate Resume Examples & Samples
- Provide second level support for all software and hardware needs of end-user computing and desktop-based LAN/WAN systems; troubleshoot and diagnose problems to resolution to minimize down time of applications and personnel, track and report activities in service management system, and follow internal escalation routines to various IT support functions
- Maintain and repair broken hardware and/or coordinate software and hardware vendors to request service regarding defective products
- Administer systems and users in Active Directory, System Center Configurator Manager, and Outlook
- Report system problems to appropriate technical/management staff and confer with them to resolve production issues
- Responsible for daily backups, tape rotations, and data restore at local server room level
- Ability to travel up to 25% of the time, often overnight; possible international travel
- On-call and after hours support; willingness and ability to work flexible or irregular hours in accordance with departmental needs and workload demands
- Other duties may be assigned at the discretion of management
- Ability to read, analyze, and interpret documents such as safety rules, standard operating procedures, and technical manuals
- Ability to write reports, business correspondence, and procedure documentation
- Ability to effectively present information and respond to questions from managers, clients, customers, and subject matter experts
- Strong verbal communication skills with positive customer service orientation, professional demeanor, with excellent interpersonal skills with ability to work in fast-paced, dynamic environment
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions
- Strong working knowledge of desktop, laptop and portable computing hardware, remote control software, operating systems and administration tools, current Microsoft Office products including Outlook, word processing, spreadsheeting, and presentation applications
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Regional Support Engineer Resume Examples & Samples
- Provide software and hardware technical support to the CAE training center network in Europe Africa & India
- Travel to CAE sites to lead resolution of discrepancies
- Travel on an emergency basis to provide technical assistance
- Develop and implement tests and validate software fixes
- Perform tests and troubleshooting procedures as a part of resolution of discrepancies
- Perform review of fixes implemented with customers and authorities for acceptance
- Interface with the team on site to gather technical details about problem experienced with the product
- Maintain high quality relationships between technical team on site and OEM to facilitate on time resolution of discrepancies and delivery of programs and projects
- Support CAE projects deployment, updates or new deliveries in the European region
- Increase systems knowledge and learn new systems when necessary
- Provide mentoring and coaching to Simulator Maintenance Technicians within the CAE network as and when required
- Technical degree, preferably in aeronautical engineering is desirable although significant experience could be sufficient
- Experience in design, development, and/or maintenance of full-flight simulators
- Minimum 5 years of S/W design is required, preferably using C/C++ or FORTRAN operating in a ‘real time’ environment
- Experience with operating systems i.e. Linux, Unix etc
- Deep knowledge of CAE “Classic” technology (pre series 5000 and 7000) or Thales technology
- Sound aeronautical knowledge, including knowledge of flight dynamics and aircraft systems
- Strong skills reading and writing English
- Strong Communication and interpersonal skills
- Ability to work unsupervised and to use initiative to resolve problems
- Possesses effective communication skills (including presentation and report writing)
- Demonstrates the enthusiasm character and skills required to lead and motivate others
- Demonstrates use of interpersonal skills to establish and maintain good relationships with customers, suppliers, Aviation Authorities, senior management, project team, and support services
- Able to understand, use and promote the Company's organisation, practices, processes and procedures
- Ability to identify component/interface problems and manage introduction of corrective action
- Is resourceful, demonstrating the ability to take independent actions within broad guidelines
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Regional Support Manager Resume Examples & Samples
- Hire and train highly qualified staff to handle customer inquiries and meet Elekta’s support objectives
- Ensure that support staff provides excellent support as required. Cross train staff and assist in the development and presentation of internal training classes for all product lines covered by Elekta Software
- Ensure that customer inquiries received via phone, email, or internet are effectively handled and resolved in a timely manner
- Work with other Regional Support Managers to establish/maintain more efficient and innovative means of responding to customer inquiries regardless of geography and time zone (i.e. varied support schedules, blackberry/cell coverage to enable phone and email coverage)
- Develop new methods of Support (eg. Knowledge Base management and Release Management) in order to increase efficiencies
- Accountable for the generation of reports used by Elekta management and front line employees on the status of all calls, projects, KPIs and administrative duties to include departmental statistics, etc. and use this data to generate action plans to improve the Elekta SW Support experience overall and meet agreed upon targets
- Pro-actively generate product labeling to notify customers of important service issues, changes to Elekta’s service policies, or new service products available
- Present Elekta’s support policies to existing and potential customers as required (e.g. customer visits, etc.)
- Work with other Regional Support Managers and Senior Managers to establish procedures for routine updates, distribution, and post to the BI Portal
- Generate ongoing support evaluations and distribute to customers
- Drive efficiency programs identified by Operations Executive Management
- Bachelors degree in Computer Science, Business Administration or related field
- Must have at least three years of successful management experience
- Understanding of radiotherapy and neuroscience systems and supporting software systems is a plus
- Experience with the Net Promoter Operational System
- Must be proficient in Word, Excel, PowerPoint, and Visio applications
- Exceptional people skills and the ability to coach and motivate employees
- Maintain an active driving license in home state
- Needs valid work permit to work in the US
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Regional Support Manager Resume Examples & Samples
- To coach bureaus in P&L understanding and financial awareness
- Support the Regional Manager in expansion of the Tesco Travel Money network to maximise EBT by being heavily involved in the coordination of new bureau implementation and upgrades
- To support with cost controls by monitoring overtime spend, distribution, telephony and general expenses spend
- To support with marketing by assisting the Bureau Managers with awareness days - By supporting the bureau in minimising till differences
- To drive sales with each bureau supporting with identifying ways to expand revenue
- Support the Regional Manager with the design and delivery of the regional business plan
- Support the Regional Manager in achieving the key global objectives
- Ensure that all staff are fully compliant in risk based trainings
- Collating KYC results and addressing under performance
- To ensure the bureaus are providing excellent customer service by coaching the team
- To investigate and resolve customer complaints, providing feedback on areas for improvement to the team
- Build solid relationships with both internal and external partners including Tesco Bank
- Support the Regional Manager with addressing HR issues in the region
- Sourcing and managing cover for the region in TL absence or where TL has exhausted all possibilities
- Support regional recruitment to ensure all bureaus are trading to segmentation hours
- To ensure all colleagues receive clear communication and are informed of all/any updates
- Working flexibly to be contactable and support the bureau network when required
