Transaction Services Representative Resume Samples
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Transaction Services Representative Resume Samples
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NR
N Ryan
Noemie
Ryan
6166 Zulauf Prairie
Los Angeles
CA
+1 (555) 898 5634
6166 Zulauf Prairie
Los Angeles
CA
Phone
p
+1 (555) 898 5634
Experience
Experience
Boston, MA
Transaction Services Representative
Boston, MA
Ebert, Ankunding and Windler
Boston, MA
Transaction Services Representative
- Responsible for work flow coordinator, queue management, and end of day controls
- Participate in or manage any project as per management designations
- Manage and Coordinate the relationship with TRIMS to ensure that transactions are processed according to the established service standards
- Assist with walk in customer requests related to (but not limited) cheque books, manager's cheque & drafts and ACH
- Assist in all additional tasks as part of the BAU
- Work with vendors to optimize process flows
- Work the RM’s on new deals and deals within the pipeline
San Francisco, CA
MYS Ctsm Pg-transaction Services Representative
San Francisco, CA
Koelpin, Ritchie and Kautzer
San Francisco, CA
MYS Ctsm Pg-transaction Services Representative
- Provide technical support to Relationship Managers of various business units
- Perform day-to-day operational tasks in trade finance transactional processing or handle cash management processing
- Provide technical support to relationship managers of various business units
- Perform the dual roles of Maker and Checker independently with great attention to detail
- Establish risk management practice
- Develop performance matrices to track defects and productivity
- Ensure compliance with guidelines and policies governing trade finance/cash management operations
present
New York, NY
Transaction Services Representative Public Sector Lockbox
New York, NY
Kihn and Sons
present
New York, NY
Transaction Services Representative Public Sector Lockbox
present
- Provide backup coverage for team members and assist during high volume periods
- Provide transactional processing support for respective product
- Responsible for data entry of client products
- Produce results that exceed productivity and quality over time
- Adhere to all departmental guidelines and policies
- U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position
- Ensures that production is performed and executed within Service Level Agreement (SLA) to maintain customer satisfaction
Education
Education
Bachelor’s Degree in University
Bachelor’s Degree in University
University of Illinois at Chicago
Bachelor’s Degree in University
Skills
Skills
- Able to rapidly learn technical and business techniques and knowledge
- Good problem-solving skills; is able to grasp complex issues and provide solutions
- Strong interpersonal skills; strong stakeholder management skill
- Adaptable to change and to work under pressure and deadline
- Problem Solving - Examines ability to creatively resolve or determine appropriate solutions
- Has a strong sense of urgency
- Analytical and organized, with attention to detail
- Excellent English and Japanese communication skills (both verbal and written)
- Excellent numerical skills
- Accounting knowledge
15 Transaction Services Representative resume templates
Read our complete resume writing guides
1
Transaction Services Representative Resume Examples & Samples
- Public Sector Lockbox operations preferred
- Strong proficiency and productivity in all client relationships exposed to on shift
- Must have consistently high quality metrics above standards
- Must have the ability to meet and/or exceed all productivity standards; 10,000 Keystrokes/Hr or 1550 Fields
- Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment, performing various functions with the flow of production
- Intermediate Microsoft Office, TMS, Parascript and Citrix skills preferred
- Demonstrated history of working independently while also being a respectful team member
- Able to work additional hours based on business needs
- Manual dexterity required, all tasks are repetitive
- May be required to sit entire shift
- Must pass an extensive background check (renewed every 5 years)
2
Transaction Services Representative / Analyst Resume Examples & Samples
- Perform day-to-day operational tasks in trade finance transactional processing or
- Handle cash management processing
- Ensure compliance with guidelines and policies governing trade finance / cash management operations
3
Transaction Services Representative / Analyst Resume Examples & Samples
- University Degree in Finance or Administration
- 1-3 years in banking, Client interaction/ servicing or Operations, preferably in
- Transaction Services and/or Corporate Banking
- Experience with Transaction Banking products – Cash Management and Trade
- Experience in handling investigations cases
- Experience in working in a multi-country setup
- Strong Customer Orientation
- Strong Problem Solving
- Strong Analysis
- Strong Attention to Details
- Strong Written and Verbal Communication
- Good Team Player
- Able to work under pressure and meet tight deadlines
4
Transaction Services Representative Resume Examples & Samples
- Cooperate with foreign Citi Branches in terms of serviced processes
- Monitor status transferred files with transactions from/to IMPS and SEPA systems,
- Monitor transaction files delivery to local clearing systems and local branches using manual and semi-automated processes
- Manage claims/questions/investigations regarding supported systems
- Generate and reconcile control reports and MIS in relation to performed process
- Implement own initiatives to improve performance quality and efficiency of the team - ability to identify ways to optimize the process
- Lead or participate in projects, including: participation in teleconferences, testing, documents verification
- Independence in resolve BAU issues and beyond BAU (i.e reporting system failures / applications). Coordinate the process changes implementation
- Analyse operational errors, results of Voice of Customer survey. Initiate and implement corrective actions and improvements in consultation supervisor
- Coordinate and participate in creation and verification operational procedures, regulations, descriptions of processes, process maps and capacity plans for the whole department
- Pro-active participate in migrating new activities and optimizing them
- Prepare presentations for the whole department, public performances, lead internal trainings for team members
5
Transaction Services Representative Resume Examples & Samples
- Open and Monitor the RTGS Gateway on a daily basis to facilitate real time gross settlement of large value and time critical/sensitive transactions
- Process all Manual RTGS via BCosmos and Central Bank System - these payments are deemed large value and time sensitive transactions in excess of JMD$2MM
- Reconcile the BOJ account (Central Bank Account) on a daily basis. Check and validate all transactions against BCosmos/Central Bank system to ensure that client’s transactions are settled within 2 hours of receipts as per regulatory mandate and ensure that Citi has sufficient liquidity at end of day
- Manage and process ALL Onshore and Offshore Loans – Review & evaluate all documents received for the initiation of a loan (Promissory Notes, Letter of instructions and Notice of Eligibility) against the OfsWeb (Credit) system) to ensure the authenticity and required approvals of the loan being booked in order to avoid any Operational Risk. Ensure completeness, accuracy and conformity with both our international and local standards
- Manage and Process all Onshore and Offshore Guarantees, SBLC and Letter of Credit. Review & evaluate all documents received (Promissory Notes, Client’s letter of Instructions, Counter Indemnity Forms) against the systems prior to booking to ensure completeness, accuracy and conformity with the bank's policies and procedures
- Manage and Coordinate the relationship with TRIMS to ensure that transactions are processed according to the established service standards
- Manage along with the Trade Product Head all PDO's associated with Trade/Loans with a view of reducing/eliminating any potential write-off on a weekly basis
- Reconcile the monthly Trade Report against the respective GL/SL’s via BCosmos and ensure that the Independent validation balances against the TRIMS report received from the Trade HUB
- Dispatch reconciled Trade reports to the RM’s on a monthly basis
- Analyze the both Onshore and Offshore Trial Balances to ensure accuracy and completeness before dispatching/circulating to the RM’s on a monthly basis
- Liaise with International and local personnel to resolve all Trade and customer service issues and queries
- Work the RM’s on new deals and deals within the pipeline
- Ensure that all Trade and Loans payments (Onshore and Offshore) are applied in the relevant systems in a timely manner
- Extract relevant data from systems and prepare Bills for both our Onshore and Offshore clients (two weeks prior to payment date) on a monthly basis to ensure timeliness in delivery of client’s funds
- Reconcile DCFC’s on daily basis. Evaluate irregularities in each account under control and ensure that appropriate actions are taken as per the bank’s policies and procedures
- Monitor and validate transactions via Citidocs periodically throughout the date. Escalate transactions which are queued beyond the standard processing time to the COE Hub as HIGH priority in order to alleviate any Operational Write-Off due to inefficiencies
- Investigate all COE queries on a daily basis and ensure that the queries are dealt with or resolved in the stipulated time frame of 30minss
- Monitor and process all Internal BRM received from the FICC, GSU and FCU dept
- Report on a daily basis all FX related Trades (Purchases and Sales) to the Central Bank of Jamaica via Egate
- Regulatory Reporting- On a monthly basis report all FX associated transactions and BOP (Balance of Payments) on the 10Bforms
- Update the Volumes report on a weekly basis, reporting #’s of transactions and $ amount for each product
- Verify and Escalates all OFAC or Potential Sanctions Hits on a daily basis as per the Sanctions Screening process. Analyze the various cross matches matrix and indicate rationale in email being sent to L1 approvers for disposition. Ensure that all L1 and L2 Sanction escalation dispositions are stored on the LAN for easy retrieval
- Perform any other duties as may be assigned by your supervisor from time to time
- Beyond basic use of EXCEL
- Ability to use various systems and applications
- Good numerical skills
- Analytical skills (Variances)
- Transaction Services Rep. 2 – 3 years
- Fidda Clerk 1 – 2 years
6
Transaction Services Representative Resume Examples & Samples
- University graduate, with banking experience perferred
- Cooperative, proactive with high sense of responsibility and teamwork orientation
- Able to work overtime, under pressure and independently with minimal guidance
- PC knowledge is an essential
- Chinese word processor knowledge is priority
- Fluent English speaking and writing
- Putonghua speaking is preferrable
7
O&t-transaction Services Representative Resume Examples & Samples
- Secondary certificate or below
- Relevant banking operations experience is preferred but not essential
- Has an eye for details
- Good team work
- Has high integrity
8
MYS Ctsm Pg-transaction Services Representative Resume Examples & Samples
- Perform day-to-day operational tasks in account opening and account maintenances
- Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the service level agreement and efficiency/accuracy standards
- Ensure awareness and full compliance of account services unit process, regulations, policies, guidelines, procedures and practices
- Support and cultivate a “service excellence” culture among the team members
- Establish and maintain close working relationship with host branch and within the CTSM itself to facilitate an open and direct communication of issues, needs, queries, etc, in such that these may be responded to in an efficient, prompt and professional manner
- Willing to embark on continuous on the job training for end to end product knowledge
- Fluent in English, both written and verbal
- Fluent in Cantonese and/or Mandarin
- Able to read Chinese is an added advantage
- At least 2+ years of experience in documentation review, account maintenance and related cash products
- Strong interpersonal skills, proactive, team player but also able to work independently and with exceptional written and verbal communication skills
- Highly motivated, persistent and able to work in a structured, high volume, time sensitive and high-risk environment
- Capable of multitasking and eager to learn multiple products in a challenging environment
- Fast learner, strong attention to detail and willingness to go extra mile
- Exposure to client interaction
- Proficient in handling urgent and escalation cases and manage client and internal team expectations
9
Transaction Services Representative Resume Examples & Samples
- Deliver services in line with agreed service standards and turnaround time to meet customer expectations
- Ensure compliance with guidelines and policies governing trade finance/cash management operations
- Provide technical support to relationship managers of various business units
10
MYS Ctsm Pg-transaction Services Representative Resume Examples & Samples
- Fresh graduates with a qualification of a second class upper honours degree are encouraged to apply
- Applications should be Malaysian citizens or hold relevant residence status
- Candidate must have a high level of maturity, positive mentality or attitude and also good interpersonal skills
11
Mys-ctsm Pg-transaction Services Representative Resume Examples & Samples
- A recognized tertiary qualification in banking, business, finance, economics, accounting or management
- Team player and able to work in highly challenging environment
- Able to work in a high pressure working environment and also for long and flexible working hours as well as irregular public holidays
12
Transaction Services Representative Resume Examples & Samples
- Public Sector Lockbox operations experience preferred
- Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment
- Demonstrated history of flexibility, performing various functions within multiple functional areas
- Ability to perform a full shift of standing and lifting up to 40 lbs
- Demonstrated history of working independently while being a respectful team member
- Scheduled Hours: Weekend. Friday, Saturday, Sunday, Monday. 7am - 5:30pm
13
Transaction Services Representative Resume Examples & Samples
- Scans approving the documents scanned by vendor or other Citi team
- Independently reviewing the physical original documents against the images to ensure that txn is scanned by authorized individual, image is not apparently tempered, altered, or falsified
- Reviewing all scanned transactions for accuracy and quality
- Conducting monthly reconcilements over vendor ensuring controls and procedures are being complied
- Retrieving and maintaining various reports for control purposes
- Conducting investigations and handling multiple inquiries for Global internal partners
- Monitoring printing clusters to ensure pre-processing is printing and mailing the transactions within SLA’s
- Monitoring Rejected Faxes in printing clusters, informing processing teams regarding these rejected faxes, and deleting same from printing clusters
- Enhanced vendor management relationship skills to effectively influence process flows and enhancements
- Track errors and corrective action plans for pre and post processing structure
- Provide creative solutions to reduce errors and to ensure adherence to audit and control policies
- Support audit requests as required
- Work with vendors to optimize process flows
- Create and implement new procedures and track results
- Utilize technical knowledge in order to deliver quality service and achieve operating efficiency
- Ensure attendance at mandatory classes and meetings
- Responsibility for the maintenance of a control environment
- Participate in UAT, implementation and training if needed
- Perform within departmental procedures and compliance standards in order to minimize losses to the Firm
- Education: High School Diploma is required
- Experience in identifying possible fraudulent or suspicious activities and reporting such activities though the proper channels
- Experience in Scan Approving is preferred
- Medium to advance level skills in MS Office preferred
- Analytical experience in trend analysis and report manipulation required
- Customer Service experience is preferred
- Queues assignment and queue monitoring experience preferred
14
MYS Ctsm Pg-transaction Services Representative Resume Examples & Samples
- Recognized tertiary qualification in banking, business, finance, economics, accounting or management
- With 1 - 4 years work experience in international trade activities or trade finance / cash processing is preferred
- Should be Malaysian citizens or hold relevant residence status
15
MYS Ctsm Pg-transaction Services Representative Resume Examples & Samples
- Fresh graduates with a second class upper honors degree are encouraged to apply
- Able to work in a high pressure working environment and also for long and flexible hours, as well as irregular public holidays
- Candidate must also be vigilant and attentive to details, as well as polite while dealing with internal/external customers and staffs from various departments and levels
16
MYS Ctsm Pg-transaction Services Representative Resume Examples & Samples
- Preferably with banking experience & exposure to trade products, with CDCS qualification
- Good typing skills and computer literate
- Team player with some trade background
- Good verbal and written English
- Able to work under pressure and work on long/flexible hours/public holidays
- Also one who has good interpersonal skills and a positive attitude
- The incumbent has to be meticulous and polite when dealing with internal/external customers
17
Transaction Services Representative Resume Examples & Samples
- A recognized Bachelors Degree in Banking, Business, Finance, Economics, Accounting or Management
- Fresh university degree graduates with a minimum of Second Class Honors will be given preference. A Masters degree will be advantageous
- Good command of English with the ability to read, write and converse in English. This is mandatory
- Willing to work staggered hours or shift hours
- High Integrity
18
Transaction Services Representative Resume Examples & Samples
- Bachelor degree holder or relevant professional certification
- Working experience is preferred
- Excellent English and Japanese communication skills (both verbal and written)
- Excellent numerical skills
- Analytical/thought process driven
- Ability to grasp diverse systems and software
- Ability to work with customers across diverse locations
- Adaptable to change and to work under pressure and deadline
- Customer focused, enthusiastic and flexible
- Should be open to working staggered hour/shift/ over weekend and on public holidays
19
Mys Ctm Pg Transaction Services Representative Resume Examples & Samples
- Candidates with 1 - 2 year work experience in international trade activities or trade finance / cash processing is preferred
- Fresh graduates with a qualification of a second class upper honors degree are encouraged to apply
- Willing to work staggered hours or shifts
20
Transaction Services Representative Resume Examples & Samples
- Bachelor's/college degree - preferably accounting graduate
- At least 2 years work experience is an advantage
- Understandable English written & verbal communication skills - Knowledge in foreign languages is an advantage (eg Japanese, Mandarin, German, etc.)
- Effective time management, documentation and organizational skills
- Good problem-solving skills; is able to grasp complex issues and provide solutions
- Strong interpersonal skills; strong stakeholder management skill
- Able to rapidly learn technical and business techniques and knowledge
21
MYS Ctsm Pg-transaction Services Representative Resume Examples & Samples
- Excellent communication skills in English (read, write & speak) is mandatory
- About 2-4 year experience in Operations / Customer Service, preferably in Trade
- Knowledge of guidelines governing Letters of Credit & other Trade products will be an added advantage
- Excellent problem solving & analytical skills
22
Transaction Services Representative Resume Examples & Samples
- Primary responsibility is to successfully process Public Sector applications in a fast-paced environment in which there is a high level of focus on quality, detail and accuracy
- May be required to work in any of the following areas and will be required to meet or exceed productivity and quality standards in those areas
- Mailroom – Sort, scan and deliver all incoming mail. The process requires repetitive standing, bending, lifting and sitting
- Batching – Open mail, disassemble and reassemble sensitive documents to prepare for processing. Responsible for accurately calculating fees. This process requires repetitive fine motor skills, bending, lifting and sitting
- Scanning – Scan documents and checks, regularly clean scanning machine, reviewing images for quality. This process requires bending, lifting and standing
- Data Entry – Accurately key both alpha and numeric data as the business needs dictate. This function is performed while sitting and requires repetitive keyboarding skills
- Dispatch – Prepare final documents and boxes for shipping, review various reconciliation and verifications. This function requires repetitive bending, standing and lifting (some overhead)
- Additional clerical duties, such as printing name labels, etc
- As a critical member of operations production team, meet production and quality standards across a minimum of two core functional areas
- Professionally interact with team members, peers and managers across shifts to ensure client timelines and quality requirements are met
- Within a strictly regulated environment, adhere to all departmental policies, client requirements, and compliance guidelines
- Expected to identify potential issues, recommend solutions and escalate to local management as necessary
- May participate in projects and/or committees as appropriate
- Must be meeting and/or exceeding production and quality standards in at least two functions
- Basic knowledge of Microsoft Office and computer skills needed
23
Transaction Services Representative Public Sector Lockbox Resume Examples & Samples
- Successful candidate must be able to successfully complete the Background and Treasury File process
- Basic MS Office skills
- Must be able to meet data entry productivity and quality goals
- Must have strong attention to detail and solid organizational skills
- Ability to work independently while also being a team member
- Ability to respond under pressure and multi-task
- Ability to work overtime and flexible work hours based upon business needs
- Excellent attendance required
- Hours
- Communications Skills (listening, verbal, written)
- Flexible/Adaptable
- Multicultural Sensitivity/Awareness
- Honesty/Integrity/Morality
- Dedication/Tenacity
- Dependable/Reliable/Responsible
- Hard-Working/Work Ethic
- Motivation/Passion
- Positive Attitude/Energy
- Self-Confident
- Willingness to Learn
24
Transaction Services Representative Resume Examples & Samples
- Basic skills in MS Office
- Demonstrated interpersonal, communication and teamwork skills
- Demonstrated analytical and investigative skills for problem identification and resolution
- Strong data entry keying abilities (May require data entry keying test)
- Ability to work in a collaborative team environment
- Flexible/sense of urgency and ability to multi-task
- Must possess excellent oral and written communications skills
- 3rd shift Sunday through Thursday 11:30pm-8:00am
25
Transaction Services Representative Public Sector Lockbox Resume Examples & Samples
- Provide transactional processing support for respective product
- Responsible for data entry of client products
- Will be required to sit for extended periods of time
- Produce results that exceed productivity and quality over time
- Provide backup coverage for team members and assist during high volume periods
- Ability to recognize and highlight potential problems and escalate to management team
- Desire to learn and be a productive member of a team environment
- Adhere to all departmental guidelines and policies
- Meet or exceed all compliance requirements as dictated by the corporation
26
MYS Ctsm Pg-transaction Services Representative Resume Examples & Samples
- Customer interaction, documentation issuance and review
- The role demands a high level of diligence, motivation and organizational skills
- You will focus on timely and accurate delivery of all account opening functions, as well as delivering superior customer services and resolving customer issues to maintain customer satisfaction
- Day-to-day management of the Asia Account Opening and Maintenance processing, including daily management of in-process, pended, and regional service related activities, ensuring the country account opening requirements are clearly defined to support ALL scenarios of account opening and maintenance requirements, and delivery of very high quality service to customers and internal partners
- Responsibility for various types of project management in the account services space, and managing cross-functional relationships with all countries and the regional team in Asia
- Determines new work procedures, analyses complex and variable issues with significant departmental impact
- Perform day-to-day operational tasks in Account Opening and Account Maintenances
- Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement and efficiency/accuracy standards
- Ensure awareness and full compliance of Account services unit process, regulations, policies, guidelines, procedures, and practices
- Support and cultivate a “Service Excellence” culture among the team members
- Establish and maintain close working relationship with Host Branch and within the CTSM itself to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner
- Perform the dual roles of Maker and Checker independently with great attention to detail
- Support the Team Lead in handling cases and client queries
27
Transaction Services Representative Resume Examples & Samples
- This position is within Cash Operations Unit (‘Cash’). Cash Team is responsible to ensuring timely and accurate execution of payments. Cash
- Team is expanding its scope and coverage of solutions offered, providing an opportunity to join an exciting and dynamic team
- The department is growing and providing significant opportunities for career advancement. Full structured training is provided; development will be supported with the greatest potential for those that undertake and apply training and development
- Speed, Accuracy and Quality: zero tolerance for errors
- A degree in university
- Energetic, self-motivated, creative and results-oriented individual who can work both independently and as part of a team
- Literacy in computer is a must
- Excellent interpersonal, influencing and communication skills
- Thorough and organized, with dedicated follow through
- Able to multi-task and work in a fast-paced environment
- Capability to work effectively with senior stakeholders (internal and external)
- Strong comfort with transaction processing on various systems
- Strong work ethic and strong degree of self accountability with the work they are responsible for as well as the work that needs to be delivered by the team they are part of
- Good organizational and planning skills to manage a large number of requests (Multi-tasking)
- Team player who plays attention to detail with a high degree of control and emphasis toward quality
28
Transaction Services Representative Resume Examples & Samples
- Degree holder or relevant professional certification
- Able to work in a team environment
- Adaptable to change and to work under pressure and dateline
- Excellent Japanese Language skills are mandatory
29
MYS Ctsm Pg-transaction Services Representative Resume Examples & Samples
- Good typing skills, computer literate, team player with Trade Finance background
- Good verbal and written English and Chinese
- Good interpersonal skills, with positive attitude
- Meticulous and polite when dealing with internal/external customers and staff across different levels
30
Transaction Services Representative Resume Examples & Samples
- Good command of written and spoken English, Chinese or Cantonese
- Good computer Skills, especially in working with Microsoft Excel, Word and PowerPoint
- Willing to work overtime and under high pressure
- May require to report duty on HK public holiday
31
Transaction Services Representative Resume Examples & Samples
- Ensure that all suspense accounts used are liquidated on a daily basis. Timely investigate and resolve deferred items, aged items, exceptions and open items related to the department
- Immediately report errors to line management and take timely action for corrective & preventive action
- Complete any task as required by line management
- Comply with Information Security, Security, Anti Fraud, and Records Management and Continuity of Business policy requirements. More generally comply with all Citigroup policies and procedures
- Ensure full compliance with clearing local requirements and TOMS
- Complete all mandatory training with due course
- Ensure that all checks/bills clearing received are reconciled and scanned without delay
- Ensure proper records and filling as per Management Records requirement
- Assist in all additional tasks as part of the BAU
- Ensure that compliance screening is done for all remitted direct debit and Bills deposited by Customers and report any exception to line Manger and/or compliance
- Have the Team spirit and establish a good relationship with colleagues and Partners
- Speak and write Arabic & French & English
- Dedicated and Problem solving
- Understand local Clearing Regulations
- Team spirit and good performance
- Microsoft Word, Excel, PowerPoint
- Good verbal & written communication
- Organizational & planning skills
- Full compliance to LOPs and Citi Policies
- Comply with Citi IS standards
32
Transaction Services Representative Resume Examples & Samples
- Ensure that Tax Regulatory requirements are met before resolving exceptions in Citidocs and releasing payments
- Participate in or manage any project as per management designations
- Ensure that all checks collections received from US embassy are reconciled and scanned without delay
- Assist Trade Ops team in preliminary preparation of all Regulatory Reporting
- Send FCY incoming notifications to Customers and ensure regular follow-up with them
- Ensure regular reconciliation and liquidation of ICLS
- Perform monthly physical reconciliation of all outstanding guarantees/LCs against system data
- Ensure proper dispatching of Trade courier
- Ensure that compliance screening is done for all remitted FCY checks deposited by Residents Customers and report any exception to line Manger
- Ensure that FCY checks under TN2 Branch are sent for collection without delay and keep proper audit trail in file
- Update internal notes in Citidocs with all names detected under the supporting documents for further screening by the processing team
- Understand local Regulations exchange control
33
MYS Ctsm Pg-transaction Services Representative Resume Examples & Samples
- Team player with Trade Finance background
- Good verbal and written skils for English and Chinese
- Able to work under pressure and work long, flexible hours and public holidays
- Meticulous and polite when dealing with internal/external customers and staff across all levels
34
Transaction Services Representative Resume Examples & Samples
- Excellent communication skills in English (Read, Write & Speak) is mandatory
- About 2-4 year experience in Operations/ Customer Service, preferably in Trade
- Should have a flair for customer service & gathering market intelligence
35
Transaction Services Representative Resume Examples & Samples
- Identify potential issues, recommend solutions and escalate to local management as necessary
- A demonstrated history of strong interpersonal skills
- Consistently high quality metrics. Must have strong attention to detail, proficiency with numbers, and solid organization skills
- Ability to respond under pressure and multi-task in a fast paced environment
- Beginner Microsoft Office skills preferred
- Some functions require a full shift of standing, minor lifting (approx. 30-40 lbs)
- Ability to work independently while also being a respectful team member
- Additional hours may be required based on business needs
- Manual dexterity required, most tasks are repetitive
36
Transaction Services Representative Resume Examples & Samples
- Good team player, hardworking and self-motivated
- Well-organized and attentive to details
- Willing to overtime/shift duty including holidays
37
Transaction Services Representative Resume Examples & Samples
- Service specific customer enquiries accurately and in a timely manner in line with departmental standards
- Acknowledge, investigate and resolve all enquiries received from customers/third party banks in a timely and professional manner
- Support and strengthen customer needs in an efficient, effective and professional manner and handle exceptional requests when required
- Identify and report potential issues, error root-cause results, suggest and implement resolution
38
Transaction Services Representative Resume Examples & Samples
- Experience in scanning is preferred
- Medium to advanced level skills in MS Office preferred
- Customer service experience is preferred
39
Transaction Services Representative Resume Examples & Samples
- Minimum of Diploma in banking/business related
- 1-2 years of experience in banking operations
- Basic analytical ability required to review customer information in accordance with policies
- Team Player with strong analytical skills, positive work attitude and initiative, and work under pressure
40
Transaction Services Representative Resume Examples & Samples
- Monitor the Money Market maturity reports on branch 000
- Prepare and deliver to clients all certificates of taxes withheld by Citibank
- Liaise with Treasury/and the relevant RM’s for Client's letter of instructions for transactions
- Print Certificate of Deposits from CMS system and store it in the designated secured area
- Process all Interbank Settlement via RTGS/PO (4:00pm - 4:30pm)
- Process all Repayment of previous day Interbank transactions via PO (9:00am - 9:30am)
- Monitor CBNA RTGS accounts and Scan Statements to the COE team periodically through the day via Citidocs
- Track tax certificates due from FI’s and follow up with RM if not received
- Prepare and reconcile all MM Tax entries (107 reports) for CBNA and CFIN and remit Report to the FCU by the 5th Working day of the month
- Process all Manual RTGS via BCosmos and PO
- Input of Charges via Regional Billing daily
- Monitor RTGS and Citidocs for all daily RTGS Rejections
- Monitor the FT Treasury queue via Citidocs for all Incoming MT298 (RTGS)
- Check and Balance CBNA BOJ account daily (EOD)
- Provide daily guidance to the COE team and respond to COE queries
- Monitor and process all BRM request sent from FCU which are GCT/Tax related
- Monitor and validate transactions via Citidocs queue periodically throughout the day
- Assist with walk in customer requests related to (but not limited) cheque books, manager's cheque & drafts and ACH
- Scan all BOJ Settlement that are FX related to the COE team
- Process all FX RTGS Settlements via PO and BCosmos
- Sanction Screening – Prepare email on a daily basis for all Potential Sanction Hits
- Ensure all L1 & L2 Sanction escalation are file on the LAN
- Act as back up to the Transaction Services and Loans and Trade desks
- To perform any other duties as may be assigned by your Supervisor from time to time
- 1 year or more experience in Operations (transaction processing) or customer service relationship would be an asset but not mandatory
- Good communication and writing skills
- Computer literate basic use of Microsoft Excel & Word
- Basic Accounting knowledge
41
MYS Ctsm Pg-transaction Services Representative Resume Examples & Samples
- Preferably with 1-2 years of work experience with exposure to operations (particularly electronic payment processing)
- Must be able to read and write English; ability to converse in other languages will be advantageous
- Ability to work in a well diversified team and should possess good
- Ability to work in a structured, high volume, time sensitive, high risk environment
- Focus on achieving business objectives without compromising on controls and risk parameters established
- Flexible to work under staggered hour shift
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O&t-transaction Services Representative Resume Examples & Samples
- Post secondary education or higher
- Minimum 3 years banking industry experience
- Strong project management, interpersonal and communication skills
- Willing to work overtime especially during project or task
- Work independently and under pressure
- Proficiency in spoken English, Cantonese and Mandarin
- Good knowledge in Microsoft Office, Excel, Word
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MYS Ctsm Pg-transaction Services Representative Resume Examples & Samples
- Preferably with 1-2 years of work experience with exposure to operations
- Must be able to read and write English; ability to converse in other languages (Cantonese) will be advantageous
- Ability to work in a well diversified team and should possess good team work and initiative to take on tasks
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MYS Ctsm Pg-transaction Services Representative Resume Examples & Samples
- Client Engagement Model
- Ensure team delivers as per Service Level Agreement; timely and accurately
- Understand client requirements and implement them correctly
- Understand new customer requirements and ensure adequate support to new customer requirements and initiatives
- Monitor customer satisfaction and service level and drive process changes
- Provide innovative solutions to clients
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Jpn-transaction Services Representative Resume Examples & Samples
- PC Skills: (Word, EXCEL, Power Point, Access)
- Ability/Proactive work as a team member
- Understand of basic securities custody business,
- Smooth communication skills with internal staff in English / Japanese
- JSDA (Class II) (If not, immediate obtaining is required after hiring)
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Transaction Services Representative Resume Examples & Samples
- Process Outbound Return checks for the Control Disbursements department
- Input EARNS Notifications
- Key check information out to the Federal Reserve Bank
- Handle Return Reconcilement from Federal Reserve Bank
- Handle Return Reconcilement for all financial funds debited and credited to clients’ accounts
- Investigating and resolving issues/cash breaks by coordinating efforts with other Operational departments
- Produce daily proof, and work with other departments to resolve differences
- Investigate and resolve STaRS cases with our internal clients
- Become proficient on all of the processes within the Check Return Unit
- Provide on-the-job training to new hires as needed
- Participate in compliance related activities
- Complete monthly MCA testing
- Perform multiple transactions of moderate complexity to achieve operating efficiency
- Maintain a high level of productivity and accuracy
- Handle first level escalations
- Investigate Financial charges from other departments and the Federal Reserve Bank
- High School diploma or GED required 2+ year banking experience
- Intermediate level in MS Office Suite (Word, Excel, Access, Outlook)
- Previous experience in Risk/Control Policies relative to Check Processing
- Analytical and investigative skills for problem solving and resolution
- Ability to adhere to procedures and guidelines set forth by department
- Ability to escalate issues when necessary
- Ability to identify gaps in processes and provide recommendation for improvement, and assist in implementation
- Demonstrated ability to perform repetitive tasks over a long period of time
- Demonstrated experience working in high risk/fast paced environment with strict deadlines
- Experience with documenting procedures is a plus
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MYS Ctsm Pg-transaction Services Representative Resume Examples & Samples
- Perform day-to-day transactional processing
- Deliver services in line with agreed service standards and turnaround time to meet customer's expectation
- Ensures awareness and full compliance of governing rules, regulations, guidelines, procedures and practices
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Transaction Services Representative Resume Examples & Samples
- Delivers as per Service Level Agreement at all times. Ensure service quality is maintained
- Understand customer requirements
- Meet required productivity metrics set for the team
- Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
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Transaction Services Representative Resume Examples & Samples
- Graduates with a qualification of a second class upper honors degree are encouraged to apply
- Candidates with 1 - 3 years work experience in international trade activities or trade operations is preferred
- Good communication and interpersonal skill with strong e-mail and telephone handling etiquette
- Ability to work on night shift (this is a dedicated night shift operation) or on staggered hours and Malaysia public holidays
- Strong customer orientation and problem solving skills
- Good team player and able to work under pressure and meet tight deadlines
- Experience in multiple country set up will be an added advantage
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Transaction Services Representative Resume Examples & Samples
- Responsible for transactional processing invoice transactions coursed through P2P
- Problem Solving - Examines ability to creatively resolve or determine appropriate solutions
- Uses common sense and defined procedures to complete tasks in straightforward situations with supervision
- Uses judgment based on practice and precedence with supervision
- Requires advanced conceptual thinking in complex and/or completely new situations
- Courtesy and tact is a significant part of the job in the exchange of information within the department
- Developed communication skills to exchange complex information
- Communicates sensitive information, modifies beliefs or opinions within a Division
