Quality Representative Resume Samples

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N Wisoky

Nash

Wisoky

7064 Otha Circles

Chicago

+1 (555) 258 0919

7064 Otha Circles

Chicago

Phone

p +1 (555) 258 0919

Experience Experience

Houston, TX

Advanced Quality & Technical Port Representative

Houston, TX

Auer-Stamm

Houston, TX

Advanced Quality & Technical Port Representative

Sets production schedule for all PQT activities and makes adjustments when necessary to achieve daily goals
Leads the continuous improvement process
Prepares reports and provides continuous feedback to the factories, VWGoA regarding Stop Orders
Maintains the Productivity/Revenue report; manages exceptions
Performs sample checks on all port processes, 30-day vehicle maintenance program, battery measurement, "walk-around," etc. to assure compliance procedures and PP&P
Perform the Accessories Release
Perform other specific tasks or programs to identify technical quality issues as directed by VWC, VWGoA Group Quality or the Factories

New York, NY

PPM Quality Representative Fixed Duration Employee

New York, NY

Dare-Moore

New York, NY

PPM Quality Representative Fixed Duration Employee

Create, manage and provide oversight of the PPM Quality assessment plans
Manage and provide oversight of the PPM Quality Q Plan
Manage strategic regional project initiatives and drive process improvements
Manage and provide oversight of the PPM Quality metrics
Support the development and creation of the PPM global & regional quality systems
Recognize and solve problems that occur regarding art work reviews
Review and approve launch related PPM

present

San Francisco, CA

Senior Claims Quality Audit Representative

San Francisco, CA

Jast, Bogisich and MacGyver

present

San Francisco, CA

Senior Claims Quality Audit Representative

present

Analyze and identify trends and provides feedback and reports to reduce errors and improve claims processes and performance
Correspond with the IPA Executive Director or designated assistant regarding payment issues and contract issues. (includes EDI)
Maintain timeliness for check runs on a weekly basis according to CMS and DHMC guidelines. (includes EDI). Submit special check run requests as necessary to ensure compliance
Make notes on the reports for the examiners or editors insuring necessary corrections are based on the CPT, ICD - 9CM, CMS, and DHMC guidelines, and contractual arrangements with the providers and health plans
Review large dollar amount checks for the IPA for accuracy before mailing to the providers
Advise management of any additional issues of concern
Make the data entry corrections in the Diamond system for imminent check runs

Education Education

Bachelor’s Degree

Drexel University

Bachelor’s Degree

Skills Skills

Demonstrated attention to detail and ability to maintain quality systems
Proficiency with applicable computer systems
Previous experience in QC, QA, Operations, TS/MS, Engineering or Regulatory is desirable
Demonstrated interpersonal skills and the ability to work as a team
Demonstrated strong oral and written communication skills
Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
Responsible for maintaining a safe work environment, working safely and accountable for supporting all HSE Corporate and Site Goals
Proficiency with SAP, MES (PMX), and Darwin
Proven ability to work independently or as part of a Team to resolve an issue
Previous experience with Lilly Complaint Management process

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Data Quality Representative Resume Examples & Samples

Working closely with the "Producer" business teams to drive data quality in the corporate data warehouse
Ensuring effective communication and cooperation with all stakeholders including business Data Integrity Officers (DIO)
Assessing impacts of proposed changes to the "Producer" systems, products and processes
Assessing impacts of proposed changes to the "Consumer" data requirements
Collating data quality issues and driving remediation with "Producer" DIO and business team
Communicating and presenting regular updates to key stakeholders
Ad-hoc work on other projects or tasks
Have an organised and focussed work ethic
Have a strong desire to work closely with the business and technology teams
Be able to work in an environment that has changing priorities
Be analytical and have demonstrated experience in effective problem solving
Have strong relationship building skills with finance teams and senior management regarding anticipated and emerging issues
Demonstrate excellent customer service skills
Possess excellent written and oral communication

Data Quality Representative Resume Examples & Samples

Working closely with the "Data Provider" business teams to drive data quality in the corporate data warehouse
Working closely with Corporate Data stakeholders to track progress on in-flight projects, ensuring there is clear communication of current status to all impacted parties
Assessing impacts of proposed changes to the "Data Provider" systems, products and processes
Assessing impacts of proposed changes to the "Data User" data requirements
Collating data quality issues and driving remediation DIO and business team
Strong relationship building skills with finance teams and senior management regarding anticipated and emerging issues
Possess excellent written and oral communication skills

Enrollment Quality / Audit Representative Resume Examples & Samples

Work includes established procedures but does not always include established procedures
Works independently once training has been completed
Mentors others in areas of related experience
Acts as a resource for others where knowledge and experience is strong
Coordinates others’ activities when appropriate for team work efforts
Applies knowledge/skills to complex activities
Demonstrates a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
Often acts as a technical resource to others in own function where knowledge and experience is strong
Applies learned experiences to solves complex problems on own; proactively identifies new solutions to problems
4+ years of Customer Service experience analyzing and solving customer's problems
Experience working in the Healthcare Industry
Experience using MS Excel for data entry
Proficiency with computer and Windows PC applications which includes the ability to learn new and complex systems
Undergraduate's Degree or Higher
Previous RxClaim experience
Previous QA experience
Effective communication skills
Flexible and amenable to changing processes and requests
Supportive of team through cross training, procedure documentation, and process beta testing

Senior Quality Representative Resume Examples & Samples

Leadership capabilities
Several years of relevant industry experience
Works autonomously
Requires knowledge and proficiency in the design, execution, and validation of analytical techniques used in the laboratory such as HPLC, SDS-PAGE, Capillary Electrophoresis, Potency and Bioassays
Ability to troubleshoot method performance and propose corrections is essential
Background in analytics or natural sciences (university degree or similar)
Excellent communication skills in a cross-cultural and cross-department environment
Excellent communication, interpersonal and organizational skills
Ability to work well both independently and in a team environment
Ability to prioritize work and multitask
Project management experience would be a plus
Self-driven, highly motivated, cooperative and proactive
Organizational and problem solving skills
Six sigma greenbelt or blackbelt would be a plus
Knowledge concerning cGMP (mainly QC related)
Quality Control and method validation experience

Quality Representative / Morgan Stanley Resume Examples & Samples

Minimum of 3 + years Corporate Travel industry experience required/Internally 2+ years experience with high performance
High School Diploma/GED required. Bachelor Degree preferred
SABRE GDS system proficiency is required
Familiarity with Travel Expert, GMAX, ROP, SAE, and other approved GBT Suite tools
Self Starter with strong technical knowledge
Ability to work with minimum supervision within a self direct team
Solid performance goals including: strong productivity and low cost of poor quality
Ability to create strong internal network
Proficient in processing exchanges/Phase IV
Ability to support Specialty Desks
Strong international and domestic travel skills
Ability to work independently, combined with creative problem solving skills
Work in an organized manner, utilizing established procedures to meet or exceed predetermined performance standards
Maintain a positive and professional demeanor
Knowledge of Excel a plus
Flexible to work any shift between 8a-9pm including split-shifts
Must be willing to accept change on a daily basis
Attention to detail is a MUST
AEGBT operates in a 24x7x365 environment in order to provide exceptional traveler care to our customers. Our organization has core operating hours that can range between 7am to 8pm, depending on the platform/customer. These hours may change in order to meet business demands. With appropriate notice, all of our employees must be flexible to work at any time between those hours regardless of their current schedule. Periodically, employees may be required to work at least one weekend day, or as business needs dictate. As business demands change, these hours could change and shifts will be altered to include a time slot within the 24x7 hour period. Our company abides by all Federal and Provincial laws to ensure employees are compensated appropriately

Senior Claims Quality Audit Representative Resume Examples & Samples

Provide expertise claims support by reviewing, researching, investigating, auditing claims
Analyze and identify trends and provides feedback and reports to reduce errors and improve claims processes and performance
Responsible for all aspects of quality assurance
Receive the daily batches and audit reports for the professional and scanned EDI claims
Review professional and institutional and scanned EDI claims for data entry accuracy
Identify items needing corrections
Verify correct interpretation of coding, contract adjudication, and following of mandated guidelines. (includes EDI)
Verify timeliness of claims processing for CMS (HCFA) and DHMC guidelines
Verify correct interest rate, if necessary, for timeliness guidelines
Make notes on the reports for the examiners or editors insuring necessary corrections are based on the CPT, ICD - 9CM, CMS, and DHMC guidelines, and contractual arrangements with the providers and health plans
Advise examiners or editors of needed corrections and of new contract updates. (includes EDI)
Help identify and communicate with supervisors the areas of needed training for examiners and editors
Review IPA pre - check runs for accuracy on a weekly basis
Correspond with the IPA Executive Director or designated assistant regarding payment issues and contract issues. (includes EDI)
Identify, advise, and follow - up with configuration team regarding contract changes and system adjudication problems. (includes EDI)
Advise management of the configuration issues
Maintain timeliness for check runs on a weekly basis according to CMS and DHMC guidelines. (includes EDI). Submit special check run requests as necessary to ensure compliance
Communicate check run approvals to the information systems department
Review large dollar amount checks for the IPA for accuracy before mailing to the providers
Complete and submit to the supervisor all weekly reports for production analysis
Complete and submit to the supervisor all daily reports for examiner production/error analysis
Make the data entry corrections in the Diamond system for imminent check runs
Advise management of any additional issues of concern
Distribute batches to processors as necessary
All other duties as assigned by management
3+ years of claims processing
2+ years of claims auditing
An education level of at least a high school diploma or GED
Moderate proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
ICD 10. The ability to ID codes
Understanding of DHMC / CMS guidelines
Word, Excel knowledge
Experience in Contract Interpretation

Quality Performance Representative Resume Examples & Samples

Serves as the primary interface and liaison for participating physicians and/or facilities of ACN per assigned territory
Ensures physicians and key administrative staff within practices, in assigned territory, can access and utilize various communication tools available to ACN providers, to include Secure Messaging, Secure Portal, and HIE
Responsible for provider office/billing staff education and workflow training, and updates and maintenance on processes specific to participating in ACN
Develops proficiency in data extracts and reporting from various utilization and analytics tools available to ACN
Collaborates with the ACN Medical Director in preparing analyses, as well as monitoring, interpreting, and educating on results of clinical (ambulatory and hospital) quality, cost and utilization data
Regularly reviews quality, cost and utilization data with practices in assigned territory
Provides physicians and office staff with education regarding implementation, monitoring and performance of chosen clinical, administrative and utilization data/initiatives, including assistance and recommendations for improvements in workflow and documentation consistency
Provides one-on-one education and communications, as appropriate, to review quality and utilization dashboard results, and to identify potential improvements required to achieve measurable results
Responsible for monitoring and evaluating physician compliance and performance with quality and utilization standards
Assists ACN Medical Director in the developing practice-specific remediation plans as needed
Assists practices in successfully participating in ACN quality performance initiatives and incentive programs, and in securing status as an ACN Certified Practice as such criteria is developed/refined
Educates and trains physicians and staff on details and critical success factors for Clinical Integration payer contracts
Works closely with Care Coordination RN assigned to the Quality Performance Representatives territory to ensure providers are aware of and effectively utilize ACN’s care coordination resources

Quality Service Representative Resume Examples & Samples

Ability to work a schedule which consists of12 hour shifts including nights, weekends, and holidays
Manufacturing experience highly preferred
The ideal candidate must be detail-oriented and self-motivated
Able to use basic math skills, read a ruler, and understand measurements both as decimals and fractions
Basic computer skills are required, including Microsoft Outlook
Must be able to lift up to 30 pounds with or without a reasonable accommodation
Printing & binding experience and experience in quality control a plus
Computer skills are required, including Microsoft Windows Excel and Outlook
The ideal candidate must be able to read and comprehend a job ticket by being detail-oriented

Senior Quality Representative Resume Examples & Samples

Manages the Supplier Qualification Program, including handling of supplier change evaluations, supplier complaints, supplier quality agreements, and questionnaires
Performs supplier audits per ISO9001:2008 and relevant sections of ICH Q7
Handles quality assurance functions relating to raw materials including raw material release, retest handling, and maintaining quality aspects of the Syspro MRP system
Knowledge of and skill in using computer software and hardware applications, including Microsoft products (Word, Access and Excel) and the Internet. Ability to use, maintain, and train in the TMS systems
Skills in effective communication, written and verbal. Have the ability to effectively present information and respond to questions from co-workers, managers, contractors and customers
Skill in managing various projects; must be able to use individual discretion in completing work assignments; while assisting the group in establishing priorities, setting standards and working collectively to accomplish deadlines and objectives
Knowledge of GMP guidelines as well as international regulations (ICH) pertaining to the production of APIs and drug products
Knowledge of ISO9001:2008 for the purpose of conducting audits
Bachelors or Masters’ degree or other equivalent combination of university education and experience
4+ years quality assurance experience with at least 1 year of specific experience with quality auditing
Excellent verbal and written communication skills; ability to communicate effectively to diverse audiences including internal staff, leadership and external suppliers and regulatory organizations
Superior attention to detail, time management and organizational skill
Experience in a pharmaceutical or other regulated industry high preferred

Enrollment Quality / Audit Representative Resume Examples & Samples

4+ years of Customer Service experience or Undergraduate Degree
Experience using MS Excel to develop a spreadsheet, enter information, and save spreadsheets
Undergraduate Degree or Higher

Laboratory Quality Representative Resume Examples & Samples

Collect and analyze timely metrics from various computer systems advise manager of potential negative trends and/or exceeded thresholds
Perform Quality Assurance review of metrics extracted from various computer systems to ensure completeness and accuracy of data to use on investigations. Provide recommendations to management of potential and possible solutions
Continuously provides analysis and interpretation of data to determine reliability of the information provided by the computer system making changes in the computer coding as necessary and or required by the business
Acts as subject matter expert on computer systems, equipment, and computer software used to maintain inventory processes. Category I computer systems – basic computer systems
Assist in the review and maintenance of documentation related to scientific and technical studies conducted for Extractable and Leachable programs, and qualification of new container materials
Develop, implement, and provide training on company Quality and Regulatory procedures for instrumentation laboratory, BioLife headquarters, and collection centers pertaining to the use and maintenance of new equipment as necessary

Senior Quality Representative Resume Examples & Samples

4+ years quality assurance experience
Prior experience with quality auditing preferred
Ability to communicate effectively to diverse audiences including internal staff, leadership and external suppliers and regulatory organizations

Senior Claims Quality / Audit Representative Resume Examples & Samples

Provide support by reviewing, researching, investigating, and auditing Part C & D Grievance data
Provide immediate feedback to operational leaders on opportunities
Work with business partners to research and resolve issues
Facilitate data collection for Grievances
Provide monthly reporting to Operational leaders on trends
Drive approved improvement projects to completion
Analyze and identify trends to drive opportunities
Create, maintain and track reports in relation to performance
Analyzes and investigates
Provides explanations and interpretations within area of expertise
2+ years of experience in Appeals/Grievances
Intermediate proficiency with Microsoft Excel
Bachelor’s Degree or higher
2+ years of project management
Working experience in a Quality Environment

Advanced Quality & Technical Port Representative Resume Examples & Samples

Guarantee VW and Audi Quality Standards and Priorities (Process and Product)
Perform the Accessories Release
Validate the Cost Versus Revenue Report at the end of each month and year
Participate in Port Audits (all locations) as part of the Port Audit Team and Walk-arounds
Perform sample checks on 30-day vehicle maintenance program, battery measurement, as well as quick-checks, inspections or random inspections
Ensure that collected information is documented and delivered to VWGoA group in a professional manner, including documents, photos, parts, etc., as requested
Perform other specific tasks or programs to identify technical quality issues as directed by VWC, VWGoA Group Quality or the Factories
Capacity planning and priorities determination
Billing input for Stop Orders and rework
Participate in the early morning Port meeting
Manage exceptions
Ensure proper coordination of the preventive maintenance of all equipments, as well as acquisition as required
Maintain the productivity / Revenue report
Lead the continuous improvement of processes
Manage the budget
Input vehicle holds in the system and manage them
4-5 years Volkswagen or Audi experience in technical or Port position
Extensive Volkswagen and Audi technical product knowledge
Extensive knowledge of all Port processes including
ASE Certification, with emphasis on L1 certification

Quality Representative Resume Examples & Samples

Bachelors degree (Science or Engineering related degree preferred)
Demonstrated relevant experience in a GMP facility
Proficiency with applicable computer systems
Demonstrated strong oral and written communication skills
Demonstrated interpersonal skills and the ability to work as a team
Root cause analysis/troubleshooting skills
Demonstrated attention to detail and ability to maintain quality systems
Proven ability to work independently or as part of a Team to resolve an issue
Previous experience with Lilly Complaint Management process
Proficiency with SAP, MES (PMX), and Darwin
Previous experience in QC, QA, Operations, TS/MS, Engineering or Regulatory is desirable
Technical Writing and Communication Skills

Quality Service Representative Resume Examples & Samples

Investigate, document, and report all quality, service, and product performance issues – discrepancies, back-charges, and errors
Receive phone calls from the field and gather necessary information to document on a “QSR” form to expedite necessary materials to the field
Communicate with builders and erectors on a regular basis, and demonstrate problem solving skills through a dialogue with the field
Will be involved in the investigative process of solving problems by working with individuals within the organization and reviewing file information, shop drawings, and erection drawings
Will be primarily responsible for initiating the solution to the problem or issue being faced at the jobsite. This involvement may include pro-actively involving several individuals from other departments
Identify trends and problems, and recommend solutions with a primary focus being on representing the needs of the steel erector and builder
Written reports for jobsite visits. Will lead and participate in weekly quality meetings
Jobsite visits will consist, but are not limited to talking with the site crew and walking through a building, climbing ladders, riding lifts and going on the roof of buildings both complete or during construction
It is not uncommon for the QSR to be on the road from 3-5 days per week. Scheduling of jobsite visits is often times accomplished with short notice of sometimes as little as (1) working day
Responsible for negotiating back-charges in conjunction with our Terms and Conditions as well as MBMA common industry practices. Common sense rules will be applied in these situations
Experience in the metal building industry or the roofing system industry
Ability to travel to jobsites on short notice

Quality Representative Resume Examples & Samples

Graduated from a technical, chemical or biological college or university with practical experience of quality operations function or related area
Good experience in quality assurance, validation, in depth knowledge of applicable regulations and laws for biological products, such as FDA CFR, cGMP, EU GMP, MD, EU Directives and guidelines as well as understanding of the quality requirements in the area of manufacturing, plant utilities, computer systems and project management
At least 2 years practical experience in these fields in a pharmaceutical company
Strong communication and technical skills, competence, responsibility, accuracy, reliability, strong analytical skills, good command of English and German, negotiation skills, interpersonal skills, organizational skills, proficient in Microsoft Office WORD/Excel/PowerPoint

Tel-sell Quality Representative Resume Examples & Samples

1) Ensures proper rotation of all CDC products on a scheduled rotation cycle in account base
2) Survey Tel-Sell accounts and maintain customer profiles in tracker
Valid Colorado Driver’s license with MVR clear of incidents for 3 years prior to hire/transfer is required
Customer service experience or similar in the beverage industry preferred
Must have a bias for quality
Must have proven organizational skills
Must be a team player who is also able to work independently
Must be able to pass a physical abilities test prior to hire/transfer as position requires continuous lifting of up 35 pounds in tight and awkward conditions
Requires face to face contact with customers in the market

Service Center Quality Representative Resume Examples & Samples

Partner with CHEP and 3rd party SC Management
Implement and drive PCP plan at each site
Accountable for on-site quality audits
Champion Zero Harm Safety and Near Miss recording
Perform on-site training on all related SOPs/WIs
Evaluate and understand site KPIs
Customer-centric focus
Execute various projects to support regional and national SC network initiatives
2+ years’ experience working in Quality, Supply Chain, Operations or related field
Ability to travel 50% of the time and 100% of the time when business requires
Bachelor’s Degree in Supply Chain, Logistics or related field
3-5 yrs. operations, quality or supply chain experience (gained within the CHEP supply chain a distinct advantage)
Successfully influencing conflicting cross functional teams to achieve a common goal
Demonstrated results in driving quality in complex supply chains
Demonstrated ability to drive standard work in an operating environment
Microsoft office programs including MS Excel, MS Word, MS Power Point or comparable programs
Knowledge of, or ability to acquire working knowledge of, CHEP specific systems
Knowledge of and ability to execute within a LEAN/ Six Sigma environment or other related experience
Proven analytical and problem-solving skills
Understanding of financial management, especially capital investment decisions
Ability to quickly develop and execute a plan amongst ever changing priorities

Claims Quality Review Representative Resume Examples & Samples

Tracks and trends audits in an effort to root cause errors to providers, providing feedback to other functioning areas
Works to effectively and professionally resolve any discrepancies in claims payments with other SWHP departments
Ensures that the claims department procedural manuals consistently support adherence to regulatory guidelines, internal policies and procedures related to claims processing and departmental accuracy standards related to claims payment
Develops practical recommendations to management to improve control processes to safeguard assets and improve the efficiency and effectiveness of operations
Exercises good judgment, attention to detail, integrity, dependability, objectivity, and strong analytical skills
Maintains all organizational and professional ethical standards
Demonstrates a working knowledge of good internal controls
Demonstrates professional proficiency and maintain high standards of professional care when executing audits
Designs an action plan and perform follow-up reviews in a timely manner
Communicates significant audit findings to management discovered during a review in a timely manner
Prepares and submits documentation to management regarding the results of the follow-up review in a timely manner
Reports areas of non-compliance to management in a timely manner
Performs other position appropriate duties as required in a competent, professional and courteous manner
An Associates Degree or equivalent formal training program preferred
Must have minimum of one year experience as a Claims Examiner II in an HMO/insurance environment
Must have experience with Microsoft Word, Excel, Amisys and Macess
Ability and willingness to accept delegated tasks and responsibilities
Must posses the ability to maintain strict confidentiality at all times
Demonstrates the ability to design an action plan and perform follow-up reviews in a timely manner

PPM Quality Representative Fixed Duration Employee Resume Examples & Samples

Support the development and creation of the PPM global & regional quality systems
Interact collaboratively with PPM staff and QA groups to provide understanding and visibility of PPM oversight model and responsibilities
Accountable to ensure routine, periodic reviews of artwork executed
Review and approve launch related PPM
Ensure compliance to PPM oversight model
Create, manage and provide oversight of the PPM Quality assessment plans
Support routine assessments for both internal and external partners
Manage and provide oversight of the PPM Quality metrics
Manage and provide oversight of the PPM Quality Q Plan
Manage strategic regional project initiatives and drive process improvements
Lead PPM Quality OE initiatives
Recognize and solve problems that occur regarding art work reviews
Provide support and assistance for oversight of art studios and print vendors when needed
Participate on QA special project teams as required
Support and provide back-up for Regional PPM Quality Associates as needed for PPM investigations, launches and MAT
Leverage supervision and other known expertise to resolve PPM issues and gain further knowledge of the PPM business
Assure compliance to Quality agreement requirements between Elanco and contract partners
Support PPM Quality project plans to meet business objectives and time lines
Bachelors degree or Associate degree with 5 years of pharma and/or Quality - GMP or HS Diploma/GED with 7 years 5 years of pharma and/or Quality - GMP
3 years of pharmaceutical and /or Quality and GxP experience
Experience with printed packaging materials and Animal Health preferred
Excellent written, oral communication, interpersonal and organizational skills
Effective collaboration and communication skills with various cultures, work styles, and levels
Demonstrated problem-solving skills
Ability to manage a variety of conflicting demands to meet defined goals
Excellent attention to detail and critical thinking skills
Discipline to meet deadlines

Quality Services Representative Resume Examples & Samples

Provide timely, cost effective response and resolution to customer concerns
Verify, track and report quality trends in all departments
Provide support to all departments through proactive improvement recommendations
Assist in coordinating and instructing Builder Training
Perform field support as needed through jobsite training, inspections and troubleshooting
(Travel requirements may be short notice)
Safely access all areas of a metal building through the use of ladders and lifts
Computer skills to include Word and Excel

Quality Representative San Antonio Resume Examples & Samples

You would be using multi-system applications to fulfill this responsibility
Your work schedule consists of approximately 70% monitoring, 20% data entry & 10% participating in de-brief meetings
You will be responsible to maintain a comprehensive working knowledge of all studies and performance requirements
Attend all departmental pre-shift briefings
Maintain a working knowledge of all monitoring procedures, guidelines and policies
Participate in all calibration sessions each month. Report trends and make recommendations. Interface with all departments as needed
Attend all training on call center studies, procedures, company policies as needed
Ensure Quality incentive programs are administered accurately. Ensure adherence to the non-compliant issue policy
Proven experience working in a fast-paced environment
Ability to work weekends and night shifts
Proficient Bilingual (English and Spanish) reading, writing and listening skills
Extensive knowledge of current Nielsen studies, and call center work rules and guidelines
Excellent active listening skills/detail oriented
Ability to focus over long periods of time
Professional behavior and interpersonal skills
Proficient Windows/Microsoft application skills
Data entry skills & Time Management skills

DRS Quality Representative Resume Examples & Samples

Works closely with Procurement to resolve supplier certification and documentation discrepancies to the Purchase Order
Interprets and reviews blueprints, wiring lists, quality standards, manufacturers’ catalogs, customer specifications, reference manuals, and purchase order (PO) requirements to determine hardware quality and inspects status of electronic hardware, parts and assemblies for acceptance
Assists in resolving problems by meeting with and or interfacing with Purchasing, Engineering, Production Control, Manufacturing Engineering and Quality Engineering on clarifying issues
Accepts/rejects hardware accordingly, and prepare the associated documentation by completing the Receiving Report, Shop Traveler and/or issuing Non-Conformance (NC) for unacceptable hardware
Performs inspection operations by verifying accuracy and completeness of associated software, and performs validation of software by witness of test equipment
Inspects hardware by performing in-process, final inspection using the contractually applicable specifications and quality assurance standards
Witnesses tests, as required, or performs actual dynamic tests on individual items (electronic devices) or assemblies
Witnesses or monitors environmental testing
Performs work in receiving, in-process, final, source inspection, shipping inspection and engineering areas as required
Performs preliminary reviews of non-conforming hardware for disposition
Coordinates and presents accepted items to customer representatives
Uses equipment such as microscopes, multimeters, calipers, micrometers and other inspection equipment
Assists in preparation of cost proposals and task estimates as assigned
Initiates procedures for special inspection equipment and formulate inspection aids as directed
Performs data review and audits
Performs Shipping Inspection assistance to resolve issues associated to contract and sales order requirements
Provides direction and guidance to Receiving and Shipping Inspection on acceptance criteria to engineering requirements
Assists/instructs lower level inspection personnel as directed

Global Quality Representative Resume Examples & Samples

Managing AMS quality management system processes
Providing liaison for AMS issues with manufacturing, laboratory, supply chain, and information systems
Reviewing AMS agreements and coordinating the evaluation and approval of the quality requirements
Managing required certifications (such as ISO 9001, FSSC 2000, FAMI-QS, Kosher, Halal, etc.) with AMS providers
Performing AMS and other supplier audits that can include manufacturing, warehouses, terminals, laboratories, etc
Performing internal quality and/or GMP audits and quality vulnerability assessments at Eastman sites world wide
Delivering quality and/or GMP training courses
Performing Root Cause Analyses (RCA) on quality incidents and complaints
Become familiar with quality improvement tools such as Six Sigma, Lean, etc
Ability to manage and organize multiple projects and action items
Ability to easily communicate with multiple organizations both internally and externally
Ability to collaborate and manage conflict across various teams
Ability to self-initiate with a bias for action and decision making
Experience in Quality Assurance (desired)
Experience in Supply Chain/Procurement (desired)
Experience in Auditing (desired)
Willingness to travel as needed (typically about 15% of the time)

Advanced Quality & Technical Port Representative Resume Examples & Samples

Guarantees VW and Audi Quality Standards and Priorities (Process and Product)
Ensures proper repair of factory and transportation defects
Manages day to day PQT operation by monitoring the processors daily progress on all Stop Orders, Transportation Damages, Retrofits, PDI's, Offline repairs, Accessories QC
Sets production schedule for all PQT activities and makes adjustments when necessary to achieve daily goals
Requests the help of additional outside technical manpower (factory and outside vendor) only when processors manpower options are exhausted
Hosts and coordinates the arrival, housing, special vehicle requests and accommodates special requests of Audi and Volkswagen VIPs and visitors
Performs the Accessories Release, Training and Quality Criteria, increasing the inspection percentage if so required
Reconciles monthly parts purchases to ensure that Parts on Command and SAP balance
Organizes and coordinates special material tools request if needed
Invoices all financial tasks such as Stop Orders, Transportation Damages, Retrofits, PDI's, Accessories QC, etc
Validates the Cost vs. Revenue Report at the end of each month and year
Participates in Port Audits (all locations) and prepares the organization for the audits and their follow-ups
Participates in in-depth technical analysis and assists Quality Monitoring, Factory Field Engineering teams, and the Quality Group as needed
Assures proper coordination of the preventive maintenance of all equipment
Performs sample checks on all port processes, 30-day vehicle maintenance program, battery measurement, "walk-around," etc. to assure compliance procedures and PP&P
Performs other specific tasks or programs to accommodate them within the priority of the business and allocating the required capacity
Ensures that all collected information is documented and delivered to VWGoA or factories in a professional manner, including photos, documents, parts, etc. as required
Participates in daily port meetings to ensure that PQT daily goals are in sync with VW logistics goals
Maintains the Productivity/Revenue report; manages exceptions
Leads the continuous improvement process
Prepares reports and provides continuous feedback to the factories, VWGoA regarding Stop Orders
Manages the budget and vehicle holds and releases and escalates topics as required
Trains Resident engineer on all of the above with the exception of the financial reporting so that they completely understand the daily flow of the PQT and are able to maintain the operation in your absence when applicable
Supervise and train subordinates in the role of PQT coordinator in the absence of coordinator when applicable
5-7 years quality or audit experience
Extensive knowledge of all Port processes including Battery Process, Maintenance Process, Accessories Process, Wrap Guard Process
ASE Certification
Proven automotive analytic/diagnostic track record
Technical ability to logically work through electrical/mechanical failures and pinpoint root cause