Customer Assistance Representative Resume Samples
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Customer Assistance Representative Resume Samples
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GR
G Rice
Gaston
Rice
5249 Belle Spring
Houston
TX
+1 (555) 367 0811
5249 Belle Spring
Houston
TX
Phone
p
+1 (555) 367 0811
Experience
Experience
Houston, TX
Customer Assistance Representative
Houston, TX
Predovic, Pollich and Walsh
Houston, TX
Customer Assistance Representative
- Support Customer Assistant Manager and other Commercial or Supply Chain Managers in running and interpreting various SAP and/or BW reports
- Assist customers within the queue to minimize any wait time and provide the most efficient service possible
- Working knowledge of SAP and Microsoft Office Suite such as Excel, PowerPoint, and Word
- Coordinate and facilitate quality and service complaints and provide a singular response to the customer
- Notify Management of any known customer problems
- Process transfer requests to and from customer offset accounts; checking and equity
- No drug or alcohol related conviction on driving record in the past 5 years
Boston, MA
Lot Customer Assistance Representative
Boston, MA
Boyle and Sons
Boston, MA
Lot Customer Assistance Representative
- Assist to assess condition of rental upon return
- Perform miscellaneous and backup duties job-related duties as assigned
- Assist customers during the check in process of the vehicle
- Confirm rental paperwork from the Exit Booth
- Sell optional protection products, upgrades, fuel options and other additional equipment
- Understand and communicate rental terms and conditions, vehicle features and other services
- Process returns, check-ins and exit kiosk transactions
present
Chicago, IL
Customer Assistance Representative Senior
Chicago, IL
Beier Inc
present
Chicago, IL
Customer Assistance Representative Senior
present
- Provide directions and general assistance
- Provides directions and general assistance
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Assist management with daily Fleet Verification (VIF)
- Assist with processing switch-outs, writing damage reports etc
- Perform administrative and miscellaneous backup duties job-related duties as assigned
- Maintain a clean and orderly work area
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Liberty University
Bachelor’s Degree in Business
Skills
Skills
- Strong interpersonal skills and the ability to work in a team environment as well as independently
- Detail oriented
- At least 3 years of experience in customer service or supply chain in a manufacturing environment or QA, QC or corporate R&D laboratory environment or plant experience
- Ability to collaborate with internal and external business partners to find appropriate resolutions and efficiencies
- Working knowledge of SAP and Microsoft Office Suite such as Excel, PowerPoint, and Word
- Ability to effectively communicate in a positive and comprehensive manner
- Export knowledge
- Able to take initiative displaying a “can do” attitude
- Able to multi task, prioritize, organize, and follow through
- Working experience with SAP and Microsoft Office Suite such as Excel, PowerPoint, and Word
5 Customer Assistance Representative resume templates
Read our complete resume writing guides
1
Customer Assistance Representative Resume Examples & Samples
- Coordinate and respond to inquiries or complaints received directly from our customers or through other internal departments. The complaints will be for shipments originating from a North American facility
- Coordinate and facilitate quality and service complaints and provide a singular response to the customer
- Monitor SAP CRM to ensure that items are entered in timely fashion. Initial response to the customer should be within 24 hours of receiving request
- Coordinate customer inquiries or complaints with appropriate facility QA, manufacturing, or GBU contact. Understanding the organization and working with cross functional departments is necessary to this process
- Document, investigate, and define corrective action and resolution for customer complaints. Such as damage, quantity discrepancies, documentation, shipping and handling, customer returns, order handling errors and any other issue that may occur after a product shipment. Where possible, root cause should be identified and resolved to prevent recurrence of the same problem. Knowledge of systems and processes from beginning to end, and the ability to identify gaps is necessary; implementing solutions is a must
- Coordinate product returns and applicable SAP and accounting entries. Ensure all returns and debit/credit entries are properly authorized according to corporate and local polices along with Sarbanes Oxley compliance
- Support the Customer Assistance Manager and/or Commercial/Sales Team to build customer relationships by accompanying Sales Team on customer visits or calls, report on customer complaints and overall supply chain performance
- Support Customer Assistant Manager and other Commercial or Supply Chain Managers in running and interpreting various SAP and/or BW reports
- High school diploma or equivalent from an accredited school
- At least 3 years of experience in customer service or supply chain in a manufacturing environment or QA, QC or corporate R&D laboratory environment or plant experience
- Working knowledge of SAP and Microsoft Office Suite such as Excel, PowerPoint, and Word
- Strong interpersonal skills and the ability to work in a team environment as well as independently
- Ability to collaborate with internal and external business partners to find appropriate resolutions and efficiencies
- Ability to effectively communicate in a positive and comprehensive manner
- Able to multi task, prioritize, organize, and follow through
- Able to take initiative displaying a “can do” attitude
2
DFW Customer Assistance Representative Resume Examples & Samples
- Must have high school diploma or GED equivalent
- Read, write, fluently speak and understand the English language. Bilingual language skills may be required in some locations
- Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate
3
Customer Assistance Representative Resume Examples & Samples
- Ability to serve customers courteously, professionally and efficiently
- Bend, stoop, and lift up to 70 pounds, sit, or stand for prolonged periods of time and walk long distances
- Must report to work on a regular and timely basis
4
CLE Customer Assistance Representative Resume Examples & Samples
- Cognitive skills to perform basic functions
- Ability to work well under stress/pressure with minimal supervision
- Ability to work irregular and/or extended hours, including weekends and holidays, per shift bid
- Must be authorized to work in the U.S
5
Overnight Customer Assistance Representative Senior Resume Examples & Samples
- Maintain a clean and orderly work area
- Perform administrative and miscellaneous backup duties job-related duties as assigned
- Must have a minimum of 1 year of commission or incentive based sales experience
- Must have a minimum of 1 year of face to face customer service experience
- A minimum of basic level experience and understanding of a PC and Microsoft Office products required
- Apart from religious observation, must be able to work the following schedule: 11:00 PM-7:00 AM including weekends and days off during the week
6
Customer Assistance Representative Resume Examples & Samples
- Must have 1 year of Customer Service experience
- Apart from religious observations, must be willing to work a maximum of 25 hours a week within Enterprise business hours
- Must live within a one hour commute of the location
- Must be fluent in English and Yiddish
7
Customer Assistance Representative Resume Examples & Samples
- This is a permanent part-time position working 25 hours/week primarily on
- Must Have a high school diploma or GED
- Apart from religious observations, must be available to work the PT 25 hour schedule which will include Mondays, Fridays, and weekends
8
Customer Assistance Representative Senior Resume Examples & Samples
- Perform various administrative and basic accounting functions (i.e. research and billing support tasks, accounts receivables, process customer billings)
- Must have high school diploma and G.E.D
- Must have 6 months of prior customer service/retail experience in a high pace environment
- Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- Must be available to work the following work hours/shifts
9
Customer Assistance Representative Senior Resume Examples & Samples
- Sells optional protection products, upgrades, fuel options and other additional equipment
- Must have a High School diploma or GED
- Must have a valid drivers license with a satisfactory driving record (No more than 3 moving violations within the last 3 years and no DUI or DWI in the last 5 years)
- Apart from religious observation, must be able to work a flexible Part Time schedule of 30 to 39 hours/week including days and weekends. (7:30 am - 3:00 pm)
10
Waikiki Enterprise Customer Assistance Representative Senior Resume Examples & Samples
- Meets and greets customers with Aloha in a friendly and timely manner
- Provides directions and general assistance
- Checks the condition of the rental car upon return
- Processes returns, check-ins transactions quickly and efficiently
- Cleans vehicle interior and exterior by hand or by operating washing equipment (when needed)
- Performs miscellaneous and backup job-related duties as assigned
11
Customer Assistance Representative Senior Resume Examples & Samples
- Meet and greet customers with Aloha in a friendly and timely manner
- Check the condition of the rental car upon return
- Process returns, check-ins transactions quickly and efficiently
- Must have a High school diploma or equivalent
- Must have a valid drivers license with a satisfactory driving record (No more than 3 moving violations with in the last 3 years and no DUI or DWI in the last 5 years)
- Apart from religious observation, must be able to work a flexible Part Time schedule of 30 to 39 hours/week including nights and weekends
12
Customer Assistance Representative Resume Examples & Samples
- This is a part-time position - not to exceed 25 hours a week**
- Must have a valid unrestricted driver’s license with no more than 3 moving violations and/or at-fault accidents within the past 3 years
- No drug or alcohol related convictions on driving record (DUI/DWI) in the past 5 years
- Aside from religious observances, must be available to work a minimum the following schedule: Saturday and Sunday 9:00am - 1:00pm
13
Customer Assistance Representative Newport Resume Examples & Samples
- Monday 7:00am - 5:00pm
- Tuesday 7:00am - 12:30pm
- Thursday 12:00pm - 5:00pm
- Friday 12:00pm - 5:00pm
14
Customer Assistance Representative Resume Examples & Samples
- Provide a high level of customer service by assisting customers and assessing their rental needs by offering additional products
- Type up rental contracts at the counter inside the rental terminal
- Notify Management of any known customer problems
- Meet either of the following requirements: Two years of college plus six months of customer service experience, or at least two years of previous customer service experience. If you have a minimum of 2 years of college: In lieu of work experience, will consider involvement in organizations/clubs, volunteer work/community service, athletics or military
- Must be able to work one of the listed schedules
15
Customer Assistance Representative Resume Examples & Samples
- Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction
- Effectively market the company while picking up customers up and /or dropping off customer in a safe and courteous manner and assisting cusomters as needed
- Assist customers within the queue to minimize any wait time and provide the most efficient service possible
- Must have valid driver's license
- Apart from religious observation, must be available to work 2-3 days per week during the hours of M-F between 7:45am-5:00pm
16
Customer Assistance Representative Senior Resume Examples & Samples
- Must be willing to accept the hourly compensation of $13.00/hour
- Aside from religious observation, must be available to work a consistent schedule within normal Enterprise business hours, up to a maximum of 40 hours / week; Monday through Friday 7am-6pm and Saturday and Sunday 9am-1pm
- Must be willing to accept a seasonal position (seasonal is from May 1st 2017 to Sept 30th 2017)
17
Customer Assistance Representative Senior Resume Examples & Samples
- Provide a high level of face to face customer service by assisting customers and assessing their rental needs
- Must be willing to accept $11.25/hr
- No drug or alcohol related convictions on driving record in the last 5 years
- Apart from religious observation, must be able to work the following schedule: Saturday and Sunday 7:00 AM-6:00 PM and Thursday 6:00 PM-11:00 PM
18
OR Customer Assistance Representative Resume Examples & Samples
- Effectively market the company while picking up customers up and /or dropping off customer in a safe and courteous manner and assisting customers as needed
- Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty
- Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service
- Minimum of 1 year face-to-face customer service responsibilities
- Must have a valid driver's license
- Given the nature of our job requirements, a drug or alcohol related conviction on your driving record in the last five years will disqualify you from employment. A careless driving conviction in the last 3 years will also disqualify you from employment
- Apart from religious observation, must be available to work 25-40 hours per week during office hours of Monday-Friday 8am-530pm
19
Customer Assistance Representative Senior Resume Examples & Samples
- Assist management with daily Fleet Verification (VIF)
- Manage GPS inventory (check-in, VIF)
- Follow up with after-hours returns
- Assist operations coordinator with shop cars and vehicle maintenance
- Assist with processing switch-outs, writing damage reports etc
- Assist counter staff with completion of rental contracts
- Must have High School Diploma or GED
- Must be able to read, write, and speak English
- Must be able to work out of the Chattanooga Airport
- Must be able to work ALL3 of the following shifts on a rotating schedule
20
Lot Customer Assistance Representative Resume Examples & Samples
- Assess condition of rental upon return
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Must be at least 18 years old
- # No more than 2 moving violations and/or at-fault accidents in the past 3 years
21
Customer Assistance Representative Coos Bay Resume Examples & Samples
- Monday 7:45 am to 6:00 pm
- Tuesday 12:00 pm to 6:00 pm
- Wednesday 12:00 pm to 6:00 pm
- Thursday 8:00 am to 6:00 pm
- Friday 8:00 am to 6:00 pm
22
Oahu Enterprise Customer Assistance Representative Senior Resume Examples & Samples
- Provides a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Responsible for notifying Management of any known vehicle problems and any customer service issues and/or concerns
- Understands and communicates rental terms and conditions, vehicle features and other services
- Position may require prolonged standing during shift
- Apart from religious observation, must be able to work a flexible Part Time schedule of 30 to 39 hours/week including days and weekends
23
Executive Customer Assistance Representative Resume Examples & Samples
- SAP excel extracts and report creation and distribution
- Responsible for the end-to-end process complaint intake, assigning complaints to the Customer Care Team, resolution compliance review, and closure
- Complaints Root Cause Analysis (RCA), creation of Executive Summaries, communicating and tracking Action Items related to RCA's
- Working with MAE (MPSC) on complaint closures and continuing to build and support that relationship
- Project Management and IT ticket tracking for ECAC and Customer Care
- Three or more years of working experience as a Customer Service Revenue Recovery Specialist II (or eight or more years of progressively more responsible working experience in a customer service related field)
- Bachelor's Degree in an applicable field
- Excel, Tableau, SAP/CRM7, Word, PowerPoint, Microsoft Project
- Excellent oral and written communication skills and ability to influence other organizations to implement change
- Strong analytical thinking, ability to understand a large amount of data and utilize it to design, communicate and track process improvements
- Knowledge of the MPSC Billing Practice Rules and organizational relationship management
24
Customer Assistance Representative Resume Examples & Samples
- Some university or college preferred
- Must have at least 1 year of customer service, retail, or administrative support experience
- Must be authorized to work in Canada and not require sponsorship now or in the future
- Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years
- Must be able to work flexible hours: Monday to Friday: 9:00am-5:00pm
25
Customer Assistance Representative Grants Pass Resume Examples & Samples
- Monday 7:00 am to 4:00 pm
- Tuesday 7:00 am to 4:00 pm
- Wednesday 7:00 am to 4:00 pm
- Thursday 7:00 am to 4:00 pm
- Friday 7:00 am to 4:00 pm
- O Monday 7:00 am to 4:00 pm
26
Customer Assistance Representative Klamath Falls Resume Examples & Samples
- Monday 7:00 am to 6:00 pm
- Friday 7:00 am to 6:00 pm
- Saturday 3:00 pm to 7:00 pm
- O Monday 7:00 am to 6:00 pm
27
Big Island Enterprise Customer Assistance Representative Senior Waikoloa Marriott Resume Examples & Samples
- Assist to assess condition of rental upon return
- Responsible for notifying a Manager of any known vehicle problems and any required customer service issues and/or concerns
- Clean vehicle interior and exterior by hand or by operating washing equipment (when needed)
- Please note: This position will require standing and walking during entire work shift
- Must have High school diploma or equivalen
- Must have customer service and sales experience
- Must have a valid drivers license with a satisfactory driving record (no more than 3 moving violations on driving record in the past 3 years and no DUI/DWI in the past 5 years)
- Aside from religious observance, must be available to work early morning day shifts; 30-39 hours a week including weekends and holidays
- Must be able to stand/walk entire work shift that will include outdoor elements
28
Customer Assistance Representative Astoria Resume Examples & Samples
- Wednesday 12:00pm - 6:00pm
- Thursday 7:00am - 6:00pm
- Friday 7:00am - 6:00pm
- Saturday 9:00am - 12:00pm (rotating every other week)
- Take incoming calls: reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
