Services Representative Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the services representative job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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A Langworth

Alice

Langworth

4845 Trantow Orchard

Houston

+1 (555) 578 2355

4845 Trantow Orchard

Houston

Phone

p +1 (555) 578 2355

Experience Experience

Philadelphia, PA

Vip Services Representative

Philadelphia, PA

Conn, Koch and Murray

Philadelphia, PA

Vip Services Representative

Assisting the Management, Casino Hosts in accommodating guest’s event/hotel, restaurant, and spa/salon reservations
Assist guest with resolving issues and maintain confidentiality in regards to guests, co-workers and company
Greets guests on the phone, establishes rapport, and provides excellent service by answering questions, resolving disputes, and adhering to guest requests
Assist the department as necessary to encourage a prosperous and friendly work environment
Assist VIP Manager with all aspects of VIP Services
Work varied shifts, including weekends and holidays
Perform all other job related duties as requested

Dallas, TX

Partner Services Representative

Dallas, TX

Cole, Leffler and Sawayn

Dallas, TX

Partner Services Representative

Actively provide continuous improvement suggestions and communicate value added input during huddles and meetings
Develop relationships with key on-campus decision makers
Document policies and procedures based on expertise in specific job areas. Work with Process Team to document best practices and workflow
Order management working with Customer Service, Courier or Operations teams
Execute all month-end and quarter-end activities flawlessly
Work closely in a team environment in order to meet individual and team driven benchmarks and service level agreements
Provide subject matter expertise for internal and external parties

present

Detroit, MI

Investor Services Representative

Detroit, MI

Rowe-Pouros

present

Detroit, MI

Investor Services Representative

present

Work with the Distributor on the establishment of new Broker/Dealers along with branch, and representative establishment at the account level
Assist shareholders with inquiries and provide account information
Provide basic technical support to assist investors in troubleshooting issues
Implement creative ways to improve our customer relationships, tailor and share performance-enhancing suggestions
Providing periodic reports and feedback to management on a multitude of investor services topics, client issues and department initiatives
Provide exceptional service for all inbound inquiries from Investors
A thorough knowledge of Fund Structures and all aspects of the services provided by an Investor Services Department

Education Education

Bachelor’s Degree in Finance

Hofstra University

Bachelor’s Degree in Finance

Skills Skills

Knowledge of claims handling and processing
Excellent oral and written communication skills
Ability to meet or exceed Performance Competencies
Ability to work in a team environment
Ability to multi-task
Strong organizational skills
Superior customer service skills
Analytical and interpretive skills
PC literate, including Microsoft Office products

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15 Services Representative resume templates

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Hospitality & Workplace Services Representative Resume Examples & Samples

Gain an understanding of daily work routines and procedures such as mail, filing, supplies, etc
Coordinate video teleconferences by reserving the equipment and space needed, and confirming peripheral equipment is compatible with all sites, and is operational prior to meeting start time
Provides customer-focused information services, greets and directs guests
Greets all EY personnel, customers, guests and vendors while projecting a positive, professional image
Logs in guests, customers and vendors and informs EY staff of their arrival
Understands emergency procedures and acts as an extension of daytime security and property control
May handle incoming package deliveries; maintain maintenance request logs and other duties as necessary
Working with EY reservation system to assist customers with locating hoteling workspace

Maintenance Services Representative Resume Examples & Samples

Manage various Hospitality & Workplace Services functions at Ernst & Young sites, to provide consistent, quality, and cost-effective services. Protect the firm's assets and image by maintaining a safe, functional and productive work environment
Move boxes, furniture and equipment as necessary (e.g., for employee moves). This includes delivering boxes to hoteling spaces
Operate within established procedures and standards. May recommend improvements to processes and expense management
Knowledge of systems, tools and procedures for office maintenance, hospitality, meeting and hoteling services. Ability to learn the Ernst & Young Reserve and Workplace system tools

Hospitality & Workplace Services Representative Join our High-performing Team Resume Examples & Samples

Perform specialized tasks as required (e.g., helping H&WS, box moves, external messenger services, record keeping, binding, faxing, photocopying, ordering business cards, books and periodicals)
Ability to manage multiple tasks in a fast-paced environment
In-depth knowledge of systems, tools and procedures related to office maintenance, hospitality, meeting and hoteling services
Ability to learn and use Ernst & Young Reserve and Ernst & Young Workplace system tools
Knowledge of Microsoft Office
A minimum of 1-3 years related experience

Investor Services Representative Resume Examples & Samples

Assist customers with accessing and navigating the website and voice response unit
Work in conjunction with other departments within the Shareholder Services area in order to meet departmental quality standards and ensure a smooth flow of operation
Manage ad-hoc projects assigned by supervisors
Ability to interact as a team member and maintain a flexible attitude
Ability to work flexible hours (shifts are 8:00am-5:00pm and 9:00am-6:00pm), including limited overtime when necessary
Series 7 and 63 preferred (or obtained within one year of employment)

Recordkeeping Services Representative Resume Examples & Samples

Utilize the Classification Edit module in the Captiva Imaging system to manually identify pages that were not automatically recognized by the system
Use the Captiva Validation module to identify the submitting client and code the transaction for systematic routing to the appropriate TIAA-CREF proprietary workflow systems for existing clients, both individual and institutional, or create new records for perspective clients
Performs quality assurance check of all images prior to committing them to the appropriate participant’s and institutional folder. Verifies the number of images captured to the number of documents designated to be captured
Assist Treasury Operations with the initial scanning of checks within the RDC application for deposit
Assist on special projects as it pertains to the work being done by that work group such as, the testing and implementation of new hardware and/or software
Responsible for processing simple to moderately complex transactions in accordance to business documents
Perform root cause analysis of errors and issues reported to the helpdesk
Coordinate resolution of errors and appropriately communicate resolution
At least 3-5 years’ experience in financial services, operations, or customer service required. Prior document indexing knowledge a plus
Detail oriented, and possesses the ability to meet Service Level Agreement (SLA) timelines along with being a good problem solver
Must be able to work flexible schedules including early mornings (third shift) and weekends. Must be available to work overtime in order to meet the needs of the business
Ability to meet and type a minimum of 25 wpm with 100% accuracy
Must demonstrate deductive reasoning skills as well as the ability to pay close attention to detail to ensure completion and accuracy of indexed documents

Reception Services Representative Resume Examples & Samples

Serve as the initial point of contact for routing internal and external calls at an Ernst & Young site, providing information services and direction to employees, customers, guests and vendors
Respond to calls over the firm's telephone network, while projecting a courteous and patient image. Respond to inquiries with skill and politeness. Manage large surges in workload. Provide customer-focused information services, and greet and direct guests
Greet all Ernst & Young personnel, customers, guests, and vendors, projecting a positive, professional image
Log in guests, customers, and vendors and inform Ernst & Young staff of their arrival
Understand emergency procedures, and act as an extension of daytime security and property control
Handle incoming package deliveries, maintain maintenance and requests logsOperate within established procedures and standards
Verify guests' identity and confirm appropriate entry
You will reserve individual workspaces and coordinate conference room reservations
Perform various administrative duties as assigned (e.g. AP, updating literature coordinating building services, etc.)
Outstanding interpersonal and communication skills, and the ability to effectively interface with personnel at all levels
Dependability, business maturity, enthusiasm and a positive, professional attitude
Strong work ethic. Ability to recognize when a job needs to be done, and to do it successfully
Sound judgment and initiative to determine the appropriate approach for non-routine situations
Demonstrated ability to handle administrative details, and routine day-to-day issues independently, assuming responsibility without direct supervision
A minimum of 1-2 years reception-related experience

Investor Services Representative Resume Examples & Samples

Setting up investors and relevant information associated with them gathered from the subscription documents in the database
Interacting with fund principals and their investors
Communicating with internal groups such as accounting, operations, legal and compliance with respect to transaction processing, billing etc
Reviewing the database to ensure that all activity is completed accurately and on time
Responding to investor inquiries regarding access to LP portal and contact information changes
Setting up investors and their contact information in the web portal and managing complex relationship information in multiple systems
Setting up and managing mailings and web postings of capital calls and distributions, investor statements, financials and K-1s
Following up with investors for any returned communications
Reviewing and/or executing wires in multiple bank systems
Following up with banks on missing wires or returned wires
Providing periodic reports and feedback to management on a multitude of investor services topics, client issues and department initiatives
Following up with vendors regarding invoices sent to clients
Data entry and review of invoices in Oracle system
2+ years experience in investor services or related field (financial services/fund administration, corporate communications, portfolio management, or securities analysis) and a strong familiarity with the workings of the capital markets
A thorough knowledge of Fund Structures and all aspects of the services provided by an Investor Services Department
Proven knowledge of wires and related banking functions
Knowledge of Oracle Fusion a plus
Proven ability to work under pressure and meet deadlines

Vip Services Representative Resume Examples & Samples

Selling and processing night of show upgrade transactions
Assisting with recruitment of VIP clients
Completing reconciliation sheets and cash deposit for Box Office
Preparing pre and post show paperwork
Meeting and exceeding sales goals
Serving in various guest services roles as needed (positions can include but are not limited to ticket taking, coat check, usher)
Must have ability to think quickly and creatively
Must work well both independently and in a team environment
Must be able to handle a fast-paced environment with good humor and exceptional customer service
Must be punctual, organized and detail oriented with reliable transportation
Flexible schedule to work during necessary events including nights, weekends and holidays
Must have strong verbal and written communication skills. Ability to read, speak and comprehend English. (additional languages are a plus)
Ability to clearly, effectively, and professionally interact with staff, supervisors, and the public
Ability to handle large crowds while remaining friendly and professional
Must be available to work a minimum of 50 events during the 2015 season which includes days, nights, weekends and holidays
Must be authorized to work in the USA

Courtesy Services Representative Resume Examples & Samples

Reviews and analyzes all customer billing inquiries referred by our interdependent organizations including: CAEs, Call Center Leadership, Service Center, or Field Service via an online web-based tool
Internally, functions as a resource to any regional group requiring final and definitive clarification and explanation of subscriber account status (disputed charges, adjustments, equipment discrepancies, misapplied payments and history). Externally, interacts with customers via phone and written correspondence to provide documentation and explanation of their escalated account inquiry
Provides support to Executive Customer Care, Government Affairs, and Legal regarding escalated customer billing issues. Uses billing systems, historical microfiche, archived work orders, online databases, and customer records to assemble an accurate and dependable resolution to the escalated issue
Processes requests for courtesy accounts from employees and government relations groups for all threes lines of business. Ensures compliance with Employee Discount Policy
Uses Human Resources records to perform audit and verification of courtesy account approvals, checking for accuracy. Performs weekly audits of terminated employees to ensure conversion to residential rates. Documents and communicates necessary updates and corrections to SMS. Examples include taxing amounts, local access fees, package pricing
Serves as a Subject Matter Expert for escalated customer billing issues related to CHSI, Video and CDV. Provides on the job training. Provides feedback via peer-to-peer feedback tool to Customer Care leadership staff and our interdependent organizations for review with direct reports. Provides ideas for process improvement and presents those ideas in a professional and comprehensive manner
Processes subscriber requests not handled by the Call Center due to: a) documentation and customer signature requirements, b) research requirements, or c) SMS limitations (examples: Name Changes, Senior Discounts, PPV credits.)
Reviews and processes incoming customer mail sent to Comcast from customers. Evaluates and determines next step for resolution; determines need for customer contact. Partners with appropriate Comcast departments to resolve escalated issues if necessary (example: complaints on extended service issues and requests for credit evaluated and processed by Billing Research.)
Processes account corrections and transactions as directed by Internal Audit Dept
Researches all misapplied inquiries from customers to ensure payments are recorded accurately

Card Services Representative MCC Resume Examples & Samples

Answer inbound calls, make outbound calls and respond to e-mails from members and branches related to the debit/credit/ATM card products
Answer questions related to credit card products/services, fraud and disputes
Block/reissue/order cards
Research authorization declines
Process account adjustments and exceptions
Process returned card orders
Offer products and services
Must have High School Diploma or equivalent
Possess excellent communication skills
Strong interpersonal skills, and have the ability to deal effectively with members and individuals both in and outside of the credit union
Must be well organized, detail oriented, and able to multi-task
Must be a team player, motivated and flexible with working hours, and able to work with little or no supervision
Must have 10-key skills
Must be proficient on PC, MS Office applications, Email system and Summit system

Msfs-senior Investor Services Representative Resume Examples & Samples

Keeping line management appraised of operational issues in a timely manner
Have a strong working relationship with the appropriate IS contact at the client
Be an established point of contact with client IS contact
Identifying system enhancements that reduce operational risk, create operational efficiency or improve customer service
Participating in data remediation projects
A strong knowledge of the core processing and reporting functions
A strong knowledge of how the systems inter-connect – both within the IS platform and across the broader MSFS platform
A solid understanding of high-level system parameters and the impact that they have on system processing
A strong understanding of how the importance of various systems alerts and warnings
An ability to train Investor Services Representatives in the use of core systems

Business Services Representative Resume Examples & Samples

Ensure compliance with federal regulations on all loan applications and deposit product documentation. Keep current on product knowledge, competition and on compliance issues related to deposit and lending products
Partner with assigned business or commercial banker to develop proposals for deposit accounts and fee-income products and services, e.g. merchant services, and make presentations regarding such to perspective business clients
Answer questions and resolve problems for customers concerning all services provided by the Bank. Identify the problem, collect data, secure answers and report results to the inquiring party and with the Supervisor, Operations and Service or other Bank associates as necessary
LI-AM1

Visitor Services Representative Resume Examples & Samples

1-2 years customer service and/or hospitality experience preferably in an arts-related setting
Passion for the arts
Friday and Saturday availability
Professional, outgoing manner
Extremely organized and detail oriented
Ability to handle a variety of tasks simultaneously and retain information in an often changing environment
Must be able to lift at least 25 pounds
Knowledge of ticketing software helpful
Cash management skills required
Foreign languages a plus

Agency Services Representative Resume Examples & Samples

Set-Up and maintain agent files and information
Process Broker of Record letters from agents transferring policies
Work with Customer Service and Accounting assisting with agent information or clearing edits
Heavy telephone and written contact with agents
Provide support for interactions between internal systems and agency management systems
Meet minimum performance standards determined by Key Performance Indicators
Assist agents with website access
Work independently with moderate supervision as well as within a team environment
Maintain an established level of productivity using time management techniques
Able to shift between priorities as needed throughout the workday
1+ years of administrative background
Customer Service experience including verbal/telephone skills
Proficiency at keying alpha and numeric information with accuracy and speed
Knowledge of basic equipment functions, such as how to create and maintain files, printing, copying, faxing, phone messaging and voicemail
Must be detail oriented and a self starter
Able to handle pressure and meet time requirements
Ability to work with frequent and multiple policy, procedure, and regulation changes
Position requires the ability to hear and communicate clearly, orally and in writing
Uses vision to view screens, create and review documents; requires close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Capable of using a keyboard effectively
Frequently required to sit for long periods of time, stand, walk and may occasionally lift and move 25 pounds

Visitor Services Representative Resume Examples & Samples

Learn and efficiently operates point-of-sale ticketing software in order to successfully sell and scan tickets for Public Programs including but not limited to Museum and NGLive exhibitions and events both in person and over the phone. (30%)
Manages crowd control and visitor traffic flow with the ability to anticipate opportunities to assist visitors and allow for as smooth an operation as possible. (30%)
Provides information on wayfinding, facilities and other experience related questions to visitors in person and over the phone. (20%)
Responds to and resolves customer complaints and concerns, calling upon a Supervisor when needed. (10%)
Assist with interpretative programming to enrich visitor experience including but not limited to tours, drop-in programs, and birthday parties. (10%)

Senior Banking Services Representative Resume Examples & Samples

Minimum of 5-7 years banking/wealth management, new account, and customer service experience with an in-depth knowledge of banking operations, products, policies and procedures
Cash handling experience and a thorough knowledge of all deposit services required
Loan experience desirable
Team player who combines sound decision making, strong analytical skills and superior customer service skills

OTC Collateral Services Representative Resume Examples & Samples

Management of a portfolio of clients, providing consultation and expert advice
Facing internal and external clients, to involve resolving relationship issues and significant client matters on behalf of the business
Issuance, receipt and monitoring of margin calls in accordance with the terms of the collateral agreements for OTC Derivatives
Resolution, control and escalation of collateral disputes and fails to senior management and credit risk teams
Recording, reconciliation and control of cash or securities received/posted as collateral
Ideally 2+ years of equity or interest rate derivatives experience
Microsoft Office - ability to analyse data effectively using excel with an ability to write and manipulate macros; Powerpoint, Word

Gpo-special Services Representative Resume Examples & Samples

Ability to effectively communicate with all levels of employees as well as clients
Demonstrated ability to respond appropriately under pressure and effectively multi-task in a fast paced environment, performing various functions with the flow of production
Entry level proficiency in Windows, MS Office Suite, and Excel
Energetic, self-motivated and the ability to perform with minimum supervision
Support during Holidays, outages and testing on a rotating basis subject to business needs

Participant Services Representative Resume Examples & Samples

Knowledge of the company products or
Analytical and organizational skills are
Prior client service, call center or related experience preferred
Progress made toward an associates and/or bachelor’s degree a plus

Banking Services Representative IVA Resume Examples & Samples

Minimum 1 year of new accounts experience required
IRA knowledge highly preferred
Ability to interact effectively with all levels of Bank personnel and clients
LI-BS1

Msfs-investor Services Representative Resume Examples & Samples

Providing day-to-day investor services to both the Fund Manager and the investors in the fund
Meeting the delivery of services to clients against a pre-agreed service level agreement
Have a good working relationship with the appropriate IS contact at the client
Be responsive to client queries – including acknowledgement of receipt of requests
Always correspond with the client in a timely and professional manner
Participating in the key elements of the project life cycle (Specification, Testing and Operational Implementation)
Participating in the inconversion of records from other administrators
Participating in projects relating to fund restructurings or regulatory changes
A working knowledge of the core processing and reporting functions
A working knowledge of how the systems inter-connect – both within the IS platform and across the broader MSFS platform
An understanding of high-level system parameters and the impact that they have on system processing
An understanding of how to respond to systems alerts and warnings

Partner Services Representative Resume Examples & Samples

12 Month Fixed Term Contract
Fluent in English, German, Italian (preferably mother tongue) and French. Knowledge of other languages an advantage
Extensive customer service experience

Card Services Representative Resume Examples & Samples

The Member Contact Center Card Services Representative’s success is measured by the individual’s ability to achieve key phone performance metrics including schedule adherence, call monitors, member survey results, and support of the contact center achieving service level, abandon rate, and superior service
Assist members with general account and credit/debit card related inquiries
Help members with researching card authorizations and card disputes, block and reissue cards, and process returned card orders
Educate members on digital services enrollment, features and benefits
Possess excellent oral and written communication skills
Be detail oriented, a team player, and able to work with little or no supervision

Senior National Services Representative Resume Examples & Samples

Responding to incoming calls on the National Services Hotline as well as Client Relations line
Monitor various e-mail boxes – National Services, WGEquities, Rapid Response to ensure all queries are addressed and delegate tasks and e-mails to team members
Assist with the writing and editing of communications to Wood Gundy Branches
Research and resolve complex issues and problems on behalf of stakeholders at the branch level
Corresponding to clients (i.e. letters of explanations and/or apology)
Liaising with the necessary departments to ensure communications are translated into French if required
Ensure that projects are coordinated and managed in a timely manner
Take on the handling of one-off projects as they occur … again ensuring the necessary communication plan is in place
Ensure that projects that of a recurring nature (annual/quarterly, etc.) and coordinated and managed in a timely manner
Provide support as a resource for Branch Administrators
Act as a key contact area in situations were the Branch Recovery Plan is activated by ensuring all key areas are advised. This includes maintaining constant contact with branch management and providing updates to Head Office management
Respond and provide follow-up to Branch calls and emails by investigating and escalating accordingly. Emails received in the Rapid Response inbox are tended to on a daily basis
Consulting with various departments such as Product and Global Operations in order to prepare responses to inquires from branch personnel
Providing an excellent customer experience by responding to calls in a courteous, knowledgeable and professional manner
Quickly analyzing and interpreting customer inquiries to identify customer needs
Listening to customers, asking questions as appropriate to discover needs
Fulfilling customer expectations in ways that also comply with policies, practices and procedures
Identifying and resolving complaints, influencing to achieve a solution which is mutually satisfactory to the customer
Provide guidance and head office support to IAs and Sales Assistants by responding to phone calls, emails and faxes
Post-secondary education required
Able to work effectively within a team environment
Strong writing skills
Knowledge of Broadridge, Microsoft Office, Internet Explorer and web based applications
Excellent organizational, time management, interpersonal and communication (verbal and written) skills
Proven prioritizing and multitasking skills
Assertive forward thinker, proactive, decisive and motivated
Experience in a web based environment an asset
Proven customer service skills, preferably in a call centre environment
Good telephone skills
Good problem solving and decision making ability
Adaptability & flexibility
Fluency in English (French would be a definite asset)
Preference will be given to candidates that have completed the Canadian Securities Course (CSC) and CPH
Knowledge of GOW and CAM
Knowledge of Products offered by the Firm
Knowledge of Canadian and US securities laws and regulations
Knowledge of Head Office and Global Operations structures

Premium Seating Services Representative Resume Examples & Samples

Scanning and checking tickets
Provide guests with welcoming and stress-free experience
Build and sustain positive relationships with seat holders
Maintain a working knowledge of premium seat programs and benefits
Ability to up sell premium seat programs and make suggestions to interested parties (if applicable or needed)
Answer guest questions with regard to event and facility, e.g. location of a particular section, restrooms, concession stands, first-aid, etc
Direct guest to their seating area
Ensure guests are following all policies and code of conduct requirements. Report issues or violations to supervisor or Event Manager
Inspect assigned work area prior to and during event, looking for safety hazards, facility issues, housekeeping needs, personal injuries, etc. Report issues to supervisor or Event Manager
Have a thorough knowledge of facility, and of the particular event details as communicated by the Event Manager

Hedge Investor Services Representative Resume Examples & Samples

Demonstrate leadership qualities
Strong Communication skills both oral and written
Excellent interpersonal skills and customer service orientation
Professional and proactive approach to work
Ability to work in a demanding environment and adjust to multiple demands; shifting priorities; ambiguity and rapid change
High level of organization and ability to multi-task
Previous work experience in investor services/customer service or banking preferred but not required
Proficiency in the Microsoft Office Suite of Applications specifically MS Word, MS Excel and Outlook

Employee Services Representative Resume Examples & Samples

5 % Seeks rapid and efficient resolution of 'How To' questions using scripts, FAQ's, and desk top procedures without deviation, promptly resolving upon first call/contact
20 % Inputs data and ensures data integrity, including performing regular audits and participating in external audits as required
25 % Responsible to ensure all required offer packages, employment letters, forms etc are created and delivered according to set standards. Responsibility includes follow-up with employees, managers and HR to ensure prompt return of forms/letters as required
10 % Responsible for maintenance of accurate and updated employee files
5 % Understands scope of services and escalates items to others as defined. Investigates requests which cannot be resolved by analyzing the nature of the request and routing to appropriate HR representative for support
15 % Logs all calls, emails, PUI entry, Workflow approvals and other inquiries on the case management system. Updates other systems as needed
5 % Abides by documented Quality guidelines when handling customer calls
5 % Uses professional and customer-focused approach to handle customer inquiries. Ensures client privacy where appropriate, including confidentiality and protection of sensitive client reports or information. Ensures quality customer experience by communicating empathy to de-escalate difficult situations
Technical understanding & application
Process management
Solution delivery
Operational effectiveness"

Banking Services Representative Resume Examples & Samples

Minimum 1 year of branch operations or new accounts experience highly preferred
Excellent interpersonal and customer service skills
Strong Microsoft skills (e.g., Word, Excel and Outlook)
Familiarity with SellStation and Metavante desired
LI - BP1

Participant Services Representative Resume Examples & Samples

Knowledge of the company products or client servicing usually acquired through training programs or experience is required to support products for the participants
Analytical and organizational skills are required to research and resolve inquiries and manage conflicting priorities and workflow
Communication skills are required to respond to daily requests for information from plan documents
Processes BPS participant maintenance queues (address changes, tax elections, electronic deposit changes) accurately and within department guidelines

Shared Services Representative Resume Examples & Samples

Support sales users through email customer service
Provide account administration support
Support implementation and optimization
Perform other administrative tasks

Courtesy Services Representative Resume Examples & Samples

Process all employees courtesy application request received from Human Resources
Review and produce weekly reports, regarding Employee account such as monetary adjustment, work orders and unauthorized equipment movements in the billing system
Research and resolve internal subscriber/employee request and work orders for campaign offers and promotions
Assist in quarterly employee audits for the NYC market; including address change, service changes, terminations, and LTD and retiree accounts
Assist with special project and in other areas when needed
High School Graduate or General Equivalency Diploma
Accurate typing skills, proficiency with Excel
Extensive knowledge of the billing system (ACSR/Brixton)
Excellent communication Skills

Partner Services Representative Resume Examples & Samples

Ability to work well in a team setting
Ability to work well under pressure and tight timelines
Keyboarding, data entry skills
Strong knowledge of Microsoft Office Suite of products
Knowledge of administrative applications, CIF, Creditlink etc.
Must be able to communicate effectively
Demonstrate excellent time management skills
Enthusiastic individual who demonstrates the ability to work in a high volume, fast paced and high risk environment

Entry Level Investor Services Representative Resume Examples & Samples

Reviewing, understanding and having the ability to discuss governing documents of our hedge fund client
Collecting and reviewing due diligence documents for the new fund investors
Processing and reporting of investor transactions including subscriptions, redemptions and transfers and the associated money movement
Interacting with hedge fund principals and their investors
Communicating with internal groups such as accounting, operations, legal and account control with respect to transaction processing, billing, etc
Reviewing the share register database to ensure that all activity is completed on an accurate and timely basis
Coordinating with share registry group to build share registries, client fund parameters and proper statement production
Responding to investor and audit related inquiries
Performing Anti-Money Laundering checks pursuant to US and Cayman regulations
Providing periodic reports and feedback to senior management on a multitude of investor relations topics, client issues and department initiatives
Bachelor’s Degree in Finance or related field

Administrative Services Representative Resume Examples & Samples

Application and tracking of license for employees, January – July split
Handle employee name and address changes
Company code set up in Exsight
Assist Administrative Services as requested
Excellent communication skills, verbal and written
Be highly organized

Treasury Management Services Representative Resume Examples & Samples

Leads high quality product implementation, working under minimal supervision
Manages the addition/ deletion/ changing of companies, accounts, users, administrative users. Responsible for making proper decisions related to missing/incomplete paperwork or exceptions involving supplemental documentation
Effectively addresses and resolves issues which require higher level of technical and analytical competence with minimal supervision. Examples include, but are not limited to, ACH/Positive Pay file problem solving, Remote Deposit Installation and troubleshooting, documentation of vendor defects, browser settings and troubleshooting issues related to client computer environment
20151127

Banking Services Representative IV A Resume Examples & Samples

High School Diploma or GED required
Strong IRA knowledge highly preferred
Knowledge of bank policies and procedures
Familiarity with Encore and Metavante desired
Excellent prioritization skills

Ambulatory Services Representative Resume Examples & Samples

3+ years of related experience
Patient-oriented
Excellent clinical skills and knowledge
Compassionate and empathetic

Banking Services Representative Resume Examples & Samples

Knowledge of computer applications such as Metavante, SQN, and Microsoft Office preferred
Effective interpersonal, customer service and communication skills to interact effectively with all levels of Bank personnel and clients
LI-NS1

MCC E-services Representative Resume Examples & Samples

Provide timely, professional, and accurate responses to member email inquiries through all digital channels
Provide member support for bill pay, moneylink-24, mobile, and online banking
Contact members by phone when necessary to assist with complex issues
Develop and maintain knowledge of current functions of the Contact Center including new accounts, loan processing, and card services
Develop and maintain a thorough knowledge of Patelco products, services, fees, policies and procedures
Maintain a thorough understanding of State and Federal laws and regulations related to credit union compliance
Promote Patelco’s online and mobile banking products and services
Partner with the IT and Development teams to help with User Acceptance Testing (UAT) for online and mobile banking services
Log service requests for each member contact in our case management system
Perform tasks such as account research, account maintenance, processing request for check copies, statement copies, etc
Assist with call volume during peak times (as needed)
Excellent written and oral communication skills; strong organizational, problem-solving, analytical skills and technical skills
Demonstrated experience and passion of delivering superior Member Service
Knowledge of Patelco Credit Union’s products and services, policies and procedures, and regulatory requirements (preferred)
Ability to work with minimal supervision and effectively prioritize workload
Proficient in MS applications, including Word, Excel and Outlook
Must be flexible to work between the hours of 7:30 a.m. to 7:00 p.m. Monday through Friday, including Saturdays. (This position will work 10:00 AM - 7:00 PM with rotating Saturdays)

Banking Services Representative Iiia-exception Items Resume Examples & Samples

Minimum 1 year of branch or back office banking experience required
Signature verification, fraud detection, check processing and/or non-post processing experience preferred
Must be able to work accurately and effectively in a fast-paced, deadline-oriented environment
Must be flexible to handle multiple tasks simultaneously

Collection Services Representative Resume Examples & Samples

Make and record outbound collection telephone calls utilizing state of the art call center technology and equipment
Resolves disputes related to past due fees, accepts credit card/e-check payments and makes suitable payment or settlement arrangements, in line with company and department’s best practices guidelines. And when necessary, forwards disputes to supporting Licensing, Accounting, and other departments, to ensure timely resolution of customer service issues/leads processing
Notes appropriate result/reason to ensure accurate close ratio on promised payments as well as other call outcomes
Collaborates with team leaders and managers to prepare schedules and ensure high productivity standards under the BOLD initiative
Uses best practices and creativity to achieve established targets and meet quarterly performance and productivity goals while promoting exemplary customer service
Composes correspondence/e-mails based on procedures and knowledge of Collections practices. Also sends a variety of manually selected form letters and auto-generated dunning letters
Requests adjustments, handles queries and resolves issues within contract/company guidelines and policy
Notify Licensing of sales opportunities and other changes in music use when alerted to such changes through customer contact
Submit write-off and refund requests for approval via established workflow
Prepare files for outside agency collection and arbitration as needed using search engines and other skip-tracing techniques to locate customers/determine corporate viability
Assist Director and upper management with projects and other duties as assigned
Proficiency in Microsoft Word and Excel and Access
Knowledge of standard collections practices
Understanding of Call Center technology
Ability to work independently and in a group
Working knowledge of computerized CRM (Salesforce) and A/R systems (Oracle)
Must be able to communicate effectively, written and verbally

Partner Services Representative Resume Examples & Samples

Responsible for driving and execution of initiatives related to partner enablement and partner effectiveness; this includes delivery of partner on-boarding and on-going training, participation in internal and external forums and partner service reviews
Champions Autodesk’s initiatives though individual's activities and behaviors and promotes and inspires others to Autodesk’s directions and goals
Fluent in German (preferably mother tongue) and English. Other languages an advantage

Employee Services Representative Resume Examples & Samples

2 years HR, customer service, data entry or call center experience
Must have Employee Services, Shared Services or administrative operations experience
Advanced command of English and at least one written and verbal local language
Excellent customer service focus and manner
Data entry skills including excellent data quality, demonstrating accuracy and attention to detail in work
Ability to work well in a team environment, seeking the ideas of others and valuing differing perspectives
Ability to solve problems in a timely manner and take initiative to make processes and programs better
Ability to learn new systems
Previous HR or Call Center experience preferred
Experience in Excel and Word and strong working knowledge of Oracle HRIS system preferred
Ability to handle multiple requests in a timely manner
General analytical and problem solving skills
Ability to identify when data-related issues need to be escalated
Ability to work with diverse people
Ability to maintain objectivity under pressure
In region language skills preferred (e.g., Portuguese in LATAM)"

Shared Services Representative Resume Examples & Samples

Responsible for processing invoices within terms and obtaining proper authorization
Works directly with outside vendors and internal departments concerning invoice and payment discrepancies
Assist with processing weekly check, ACH, and wire payments
Review and distribute all items in the A/P general mailbox daily
Periodically review vendor master and verify all applicable vendors have W9’s on file
Contacting vendors to update payment methods to ACH
Weekly filing of non-electronic vendor invoices, payment remittance copies, and other documentation as needed
Assist with reviewing and ensuring resolution of unmatched receivers to invoices
Assist with monthly and yearly reconciliations
Assist with year-end processes which includes timely mailing of 1099’s
Ensure proper coding of invoices for compliance with State Sales and Use Tax regulations
Assist with reviewing and processing monthly corporate credit card statements and weekly expense reports
Recommend procedure and process improvement changes to Senior Shared Services Representatives in relation to invoice processing and expense reports
Assist with other Shared Services projects as needed
High School Graduate. Associates degree in accounting preferred
1-3 years progressive accounts payable experience preferred
Experience with fully integrated ERP solutions such as SAP preferred
Strong PC skills utilizing Microsoft Office software
Proven problem solving and analytical skills
Detail oriented with the ability to manage multiple tasks simultaneously
Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness
Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast paced office environment
Office environment. Utilizing an office desk – sitting, reading, listening, or speaking with the ability to move intermittently throughout the day. May include traveling to other corporate locations within Fort Wayne, Indiana
Must have the ability to sit at a desk for long periods of time entering data into a PC
Strong sensory skills, such as good eyesight, good hearing, and dexterity
Ability to operate office equipment, including computers, copiers, fax machines, and phones

Employee Services Representative Resume Examples & Samples

5% Seeks rapid and efficient resolution of 'How To' questions using scripts, FAQ's, and desk top procedures without deviation, promptly resolving upon first call/contact
20% Inputs data and ensures data integrity, including performing regular audits and participating in external audits as required
25% Responsible to ensure all required offer packages, employment letters, forms etc are created and delivered according to set standards. Responsibility includes follow-up with employees, managers and HR to ensure prompt return of forms/letters as required
10% Responsible for maintenance of accurate and updated employee files
5% Understands scope of services and escalates items to others as defined. Investigates requests which cannot be resolved by analyzing the nature of the request and routing to appropriate HR representative for support
15% Logs all calls, emails, PUI entry, Workflow approvals and other inquiries on the case management system. Updates other systems as needed
5% Abides by documented Quality guidelines when handling customer calls
5% Uses professional and customer-focused approach to handle customer inquiries. Ensures client privacy where appropriate, including confidentiality and protection of sensitive client reports or information. Ensures quality customer experience by communicating empathy to de-escalate difficult situations
In region language skills preferred (e.g., Portuguese in LATAM)
Diversity and Globalization
Business/Organizational Acumen
Proactive decision making
Operational effectiveness

Hospitality & Workplace Services Representative Resume Examples & Samples

Understand and follow specific tax methodology and quality assurance requirements for processing all applicable tax return products, and other related practice-specific policies
Consistently and frequently monitor tax processing mailboxes to remain current on submitted work
Responsible for completeness and accuracy of own work and may quality check the work of others to make certain there are zero defects in work produced
Effectively maintain tax processing technology and equipment, appropriate levels of necessary supplies, plan ahead for busy periods
Provide color reprographic support for all service lines including visiting engagement teams with tight deadlines
Manage various H&WS functions, providing consistent, quality, and cost-effective services. Apply leading knowledge to protect the firm's assets and image, by maintaining a safe, functional and productive work environment
Knowledge of Microsoft Office with strong Excel and Word skills

Maintenance Services Representative Hours Resume Examples & Samples

Manage various Hospitality & Workplace Services functions at EY sites, to provide consistent, quality, and cost-effective services. Protect the firm's assets and image by maintaining a safe, functional and productive work environment
Conduct routine maintenance on office equipment and furnishings (e.g., furniture reconfiguration, carpentry, hardware, plumbing, light bulb replacements, and paint touch-ups)
Inspect facilities and equipment. Identify items needing repair, and maintain the repair log
May help and back-up Hospitality and Hoteling Services, including hoteling and conference room set-up
May coordinate the activities of office, hospitality, meeting and hoteling staff
Must be willing to work a shift with the hours of 1pm - 10pm Monday through Friday
Knowledge of systems, tools and procedures for office maintenance, hospitality, meeting and hoteling services. Ability to learn the EY Reserve and Workplace system tools
High school diploma, or equivalent work experience

Hospitality & Workplace Services Representative Resume Examples & Samples

Serve as the initial point of contact for routing internal and external calls at an EY site, providing information services and direction to employees, customers, guests and vendors
Greets all EY personnel, customers, guests, and vendors while projecting a positive, professional image
Logs in guests, customers, and vendors and informs EY staff of their arrival
A minimum of 1-3 years related experience; preferably 1 year receptionist experience

System Services Representative Resume Examples & Samples

Systems assurance
Installation team
Account management
Basic problem determination
Discontinuance and relocation for IBM and non-IBM systems
6+ months support service
6+ months troubleshooting experience
Readiness to travel 10% annually
Technical Diploma/Associates Degree/College Diploma
1+ years support service
1+ years troubleshooting experience

Entry Level Investor Services Representative Resume Examples & Samples

Reviewing, understanding and having the ability to discuss governing documents of our private equity clients
Update the client relationship management system with investor and contact information
Processing and reporting of investor transactions including capital call notices, distribution notices and transfers and the associated money movement
Interacting with private equity principals and their investors
Self-starter personality and the ability to strive for excellence in your work

Administrative Services Representative Resume Examples & Samples

Act as the first point of contact on the helpdesk, managing each call through to a satisfactory resolution to deliver a high degree of customer, client and supplier satisfaction. Escalating problems to management team before they become a larger issue
Respond quickly and efficiently to incoming telephone calls & email communications
Accurately record details of the initial call, including caller details, reported issue, SLA's and issue work orders to contractors via an in-house Database system
Contact contractors, property managers, and client representatives for updates on work progress and communicate updates to both end user and maintain records within of updates in our own IT system
Work within processes and procedures supporting the successful running of the account and assist in on-going development
Develop productive working relationships with client, key customers and suppliers
Support Management team through designated responsibilities to monitor, review and improve the productiveness of the helpdesk
Produce various reports to deliver key information to the client, suppliers and Facilities Manager
Support other areas of the account during periods of high work load, holidays and sickness
Experience with IWMS data entry
Manage problems through to a successful outcome is the helpdesks primary objective, you will be expected to be able to work efficiently under pressure, relish responsibility and have a desire to manage through issues to a successful and swift conclusion
Ideally experience of providing customer service and developing productive working relationships with key customers and suppliers
Customer service skills in a telephone and email based operational environment, providing above average levels of time and process management with the ability to handle difficult callers
Solid understanding of Microsoft Office
Drive, energy and tenacity with upbeat enthusiastic approach to work-must also be able to deal with direct customer feedback and complaints while maintaining professional standards
Integrity and honesty
Self-discipline and organized
Ability to work on own initiative
Effective written and oral communication skills
Developed keyboard skills

Employee Services Representative Resume Examples & Samples

50%: Problem Solving – to Comprehend HR Connect system and Understand thoroughly all policies in the H2R processes in order to resolve queries raised by users
25%: Decision Making – Although most of the work processes in Employee Services is written as Desktop Procedures (DTP) which Employee Services Representative should follow the steps in completing the task, there are other tasks (e.g. testing, process improvements, etc.) where there is no DTP available. The needs and room for decision making will be higher for tasks outside DTP
25%: Independence of Action and Accountability – ESR is required to be independent in closely monitoring the H2R process to ensure the data accuracy and smoothness of process
University degree with at least 1 to 2 years’ relevant experience preferably gained from employee service function
English, Mandarin, Thai and/or Vietnamese
Excellent interpersonal skill and good telephone manner with strong communication skills
Working knowledge in data mining and being able to draw concise conclusions
Ability to deal with multiple tasks and requests in an evolving environment
Pleasant personality and positive attitude, responsible and committed
Experience in Oracle HR System is an advantage

Benefit Services Representative Resume Examples & Samples

1+ year of related Benefit experience
Proven customer service experience
Knowledge of various insurance plans and programs, computer systems and software programs
Previous experience in a Call Center environment

Partner Services Representative Resume Examples & Samples

Analyses key metrics and initiates daily action plans for resource optimizations. Logs quality issues to ensure root-cause analysis can be completed
Champions Autodesk’s initiatives though individual’s activities and behaviours and promotes and inspires others to Autodesk’s directions and goals
Fluent in German and English. Other languages considered an advantage, particularly Italian and Spanish

Tenant Services Representative Resume Examples & Samples

Ensure that 100% of certificates of insurance for tenants and contractors are accurate and in compliance with standards
Responsible for the overall cleanliness of the reception, lobby, and/or building managed conference room areas
Assist in Management Audits and prepares all files and records in preparation for the audit annually
Type general correspondence and memos using mail merge for large mailings
Maintain and update employee, clients and customer contact databases
Organize department lunches, meetings, events and business travel and all conference room reservations
Establishes the new tenant welcome and orientation program as follow-up to tenant construction coordination process managed by the (GM)
Develops, revises and coordinates implementation of property manuals within the portfolio with the assistance of the property team members. Property manuals include, but are not limited to the Tenant Handbook, Team Handbook, Hazard Communication Program, Building and Tenant Emergency Response Manuals, Space Utilization Guide and Lease Summary Book
Assists (CE) in meeting the assigned criteria within the Operations Audit
Ability to speak effectively before small groups of tenants or employees
Self-starter, able to manage multiple projects simultaneously and under pressure
Develop effective and constructive solutions to challenges and obstacles
Ability to work efficiently autonomously or as a member of the team
Be a team player, dealing effectively with coworkers and internal clients at all levels and in multiple JLL disciplines
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to work, on occasion, flexible hours which may exceed 8 hours in a day, 5 days in a week or 40 hours in a week
Proficient knowledge of Microsoft Office/Suite
Capability of developing proficient knowledge of other standard software programs or piece of technology identified as standard for JLL or the client

Prime Services Representative Resume Examples & Samples

1+ year of proven work experience
Basic knowledge of US Equity and Equity Options (e.g. Puts/Calls/Spreads)
Computer proficiency (Windows, Outlook, Excel) and ability to learn new (proprietary) software
Industry experience in Brokerage Services or Financial Client Support

System Services Representative Resume Examples & Samples

Hardware Installation & Trouble shooting
Installation and trouble shooting of HMC
Basic Storage knowledge Installation, configuration and troubleshooting
Capacity Planning, performance tuning and Workload Automation
PMP Certified

System Services Representative Resume Examples & Samples

Maintaining all type of iSeries and Power 5, 5+ , P6, P7 and P8 Series Server
ISCSI Implementation with IBM xSeries Blade Server on iSeries for Windows OS
ISCSI Data Migration
RISC to RISC Data Migration
IBM iCluster Data Mirror Administration, Installation, Configuration & Trouble shooting
IASP Implementation

System Services Representative Resume Examples & Samples

Installation & configuration of IBM Power7 & Power8 servers
Installation of IBM VIOS, AIX (Including HACMP/VIO)
Performance Audit of Power Server
AIX certification

Banking Services Representative IV A Resume Examples & Samples

Minimum 6 months of general office or accounting experience required
Strong PC skills (Microsoft Office - Word, Excel, Outlook)
Understanding of W8 and W9 form certification or Escheat process preferred

Banking Services Representative IV B Resume Examples & Samples

Minimum 1 year of general office or accounting experience required
Knowledge in processing Levies, Subpoenas or Currency Transactions Reporting desired
Effective interpersonal, customer service and communication skills to interact effectively with all levels of bank personnel and clients
Must be self-motivated and be capable of working both independently as well as in a team
Knowledge of different applications such as Metavante, SQN preferred
Represents basic qualifications for the position. To be considered for this position you must at least meet the basic qualifications

Collection Services Representative Resume Examples & Samples

1-3 years Experience in Collections
Experience working in Call Center
A strong focus on exemplary shift attendance in required

Accounting Services Representative Resume Examples & Samples

Accounting services, including in-house and on-site bookkeeping and bank reconciliations
Maintenance of client depreciation schedules
Preparation of financial statements
Payroll processing and related bookkeeping
Preparing tax returns including , payroll, department of revenue, employment security, and other forms and reports as necessary
Work closely with our tax team to provide support for our day to day services to our clients
Provide timely and high quality service to meet our clients’ expectations and perform research projects as necessary
Occasional administrative assistance including: tax return and financial statement assembly and reception area coverage
Minimum 2 year experience in accounting, including financial statement preparation, general ledger work, adjusting journal entries, payroll reports, and sales tax

Tenant Services Representative Resume Examples & Samples

Associates or Bachelor degree preferred, or six months related experience and/or training; or equivalent combination of education and experience
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, vendors, clients and other employees of the organization
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written and oral form
Proficient knowledge of Microsoft Office/Suite, and any other software program or piece of technology identified as standard for Jones Lang LaSalle or requested by the Client

Tenant Services Representative Resume Examples & Samples

Less than 1 year of experience
Entry level
High school diploma, BA/BS preferred
Business Skills, Communication, Technology Skills (Microsoft Office Suite), Mathematics & Reasoning Ability, Leadership, and Project Management
Click to access recommended training courses

National Services Representative Resume Examples & Samples

Respond to incoming calls on the Client Relations, Branch Relations, AAA, Wood Gundy Online and I/A Site Builder lines
Provide support to clients using Wood Gundy Online
Correspond with clients (i.e. letters of explanations and/or apology)
Deliver daily, via email distribution communications from Operations and various areas within the firm. I.e. “Hot News” and “Information Bulletins”. Involves drafting the communication and obtaining appropriate approvals before sending
Liaise with the necessary departments to ensure communications are translated into French if required
Act as a central point of contact for projects
Coordinate/oversee ad hoc projects that will impact the branches/IA's by drafting and sending out advanced communications to IAs/BAs and attaching lists of affected accounts
Maintain Branch Recovery Plan information and all BA contact listings
Act as the key contact area in situations were the Branch Recovery Plan is activated by ensuring all key areas are advised. This includes maintaining constant contact with branch management and providing updates to Head Office management
Investigate any issue that is presented by the branches (BA/SA/IA) - contact the appropriate head office department and pursue/resolve the issue. This may require escalating to higher management (ie: Operations Management) in order to address these issues. This includes emails received in the departmental email boxes
Respond and provide follow-up to Branch calls and emails by investigating and escalating accordingly. Emails received in the Can.Nat inbox are tended to on a daily basis
Respond to e-mails sent to the CIBC Wood Gundy Client Relations mailbox within 24 hour time
Provide statements to current and past clients and authorized representatives. The majority of these statements are available online but occasionally they must be retrieved from off-site locations
Consult with various departments such as Product and Global Operations in order to prepare responses to inquires concerning client accounts, Statistically track the volumes and types of calls coming into Client Relations/Branch Relations
Provide an excellent customer experience by responding to customer calls in a courteous, knowledgeable and professional manner
Quickly analyze and interpret customer inquiries to identify customer needs
Listen to clients, asking questions as appropriate to discover needs while simultaneously using keyboard information received by on-line systems (i.e.multi-tasking)
Fulfill customer expectations in ways that also comply with policies, practices and procedures
Identify and resolve complaints, influencing to achieve a solution which is mutually satisfactory to the customer

Student Services Representative Resume Examples & Samples

Ability to assimilate business policies and processes into practice
Team player with positive, outgoing, flexible attitude
Ability to multi-task, while keeping to a high degree of accuracy and attention to detail
Familiarity with Microsoft Outlook, Word, Excel
Ability to travel 10% of the time
Service industry experience

Trade Services Representative Resume Examples & Samples

Bachelor's degree in accounting or finance, or equivalent work experience
Zero to two years of experience in securities industry
Basic knowledge of trust and securities operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
Ability to perform multiple tasks concurrently and meet established deadlines in a dynamic work environment
Strong analytical, problem-solving, decision-making, and organizational skills
Strong customer service skills, interpersonal, verbal and written communication skills
Basic understanding of regulatory and accounting principles which directly affect Wealth Management & Securities Services business lines and clients
Proficient computer skills, including Microsoft Office applications

Illustrations Services Representative Resume Examples & Samples

Produces life insurance illustrations (projections) for COLI and Individual Markets
Performs technical support and analysis for illustration systems. Performs testing on system enhancements
Answers questions regarding plan and product design. Troubleshoots and explains illustration data
Provides plan design analysis support for in force cases
Bachelor degree in Business, Mathematics or Finance, or equivalent experience
Minimum two (2) years experience with client service and technical skills within the insurance industry
Basic understanding of life insurance products including whole life and universal life
Solid analytical skills and advanced user proficiency in MS Excel
Demonstrated time and project management skills
Good verbal and written communication skills with all level of clients

Tenant Services Representative Resume Examples & Samples

High school diploma or general education degree (G.E.D.)
An Associate’s or Bachelor’s degree is a plus, or one to three months related experience and / or training; or equivalent combination of education and experience
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, vendors and other employees of the organization
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers common fractions, and decimals
Proficient knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Access and Outlook), and any other software program or piece of technology identified as standard for Jones Lang LaSalle or requested by the Client. Ability to work, on occasion, flexible hours which may exceed 8 hours in a day, 5 days in a week or 40 hours in a week

Provider Services Representative Resume Examples & Samples

Apply knowledge / skills to activities that often vary from day to day
Solve routine problems on own
Work with others as part of a team
2+ years of managed care or medical insurance experience
1+ years of experience in a customer service, claims or provider support role
Basic level of research and analytical skills
At least a basic level of proficiency with MS programs including Excel and Word
Able and willing to travel up to 25 percent to provider offices within region
Proficiency with MS PowerPoint
Proficiency with Adobe Acrobat
Experience in medical appointment scheduling, medical coding or with EMR systems
Medical Assistant training

Provider Services Representative Resume Examples & Samples

The ideal candidate will have a positive attitude, ability to relate with providers and handle customer service in a professional manner
This position requires diligence and timely resolution to provider concerns, while also proactively building relationships with network providers
Additionally, organization skills and attention to detail are vital
1+ years experience in a claims, customer service or provider support role
Basic level of proficiency with Microsoft programs including Outlook, Excel, and Word
Experience working with customers/clients via telephone

Vip Services Representative Resume Examples & Samples

Ability to read, understand and evaluate casino play
Promotes the company’s outlets and amenities by educating guests on restaurants, shows, and other outlets such as spa, retail, and pool
Assists casino hosts, VIP Lounge, M life Rewards Desk, Special Events, Box Office and other departments with information regarding casino guests
At least 1 year of guest service experience
Able to be prioritized and organized

M Life VIP Services Representative Resume Examples & Samples

Answer ACD (automatic call distribution) line in a friendly, professional and timely manner
Issues complementary amenities based upon specific casino guidelines for levels of play
Assists casino hosts, VIP Lounge, Hotel-32, M life booth, Special Events, Box Office and other departments with information regarding casino guests
At least 6 months of experience handling high-volume calls and multi-line phones
Able to be a clear thinker, remaining calm and resolving problems using good judgment
Able to perform job functions with attention to detail, speed, and accuracy
Able to work with minimal supervision

MMC Participant Services Representative Resume Examples & Samples

This position answers general questions and requires basic knowledge of position
Answers calls, performs research, processes customer requests, documents as appropriate, and responds both verbally and through writing. May also make outbound calls
Customer service or sales experience preferred 0-2 years customer service experience preferred
Excellent written and verbal communication skills to effectively interact with customers
Detail oriented to ensure accuracy
Appropriate license must be obtained if necessary for position

Credit Services Representative w / German Resume Examples & Samples

Fluency in English, additional languages will be considered an advantage
Excellent oral, written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers
Excel skills – intermediate level as a minimum
Knowledge of basic accounting principles and good knowledge of cash collection processes are an advantage
Ability to follow procedures and guidelines to successfully maintain a standard required

Builder Services Representative Resume Examples & Samples

Advise customers on lot line adjustments, partitions and subdivisions
Be a liaison between title and escrow dept and builders/developers
Put developers in contact with builders
Prepare and obtain signatures on project documents
Track progress of plats thru the review process
Initiate Subdivision/Partition Guarantee orders and direct distribution
Prepare submittal packages for plat reviews
Research title and easement issues and resolve/remove exceptions from title report when possible
Coordinate delivery of documents, mylars and related materials
Present credit hour classes and training sessions a plus
You will help developers builders and realtors find their land and help plan new subdivisions
Communicate activity and results with the Branch Manager(s) that you represent and with your manager
Minimum High school diploma or equivalent
Ability to communicate and resolve interpersonal conflict
Enthusiasm to and for customers
Knowledge of Microsoft Office applications, FAST, Geo Advantage and social media platforms
Meets commitments
Speaks clearly and persuasively in positive or negative situations

Temporary VIP Services Representative Resume Examples & Samples

Process TicketMaster accounts
Process Archtics accounts
Maintain 2-hold report
Pre Event Filing
Post Event Filing
Telephone Backup/Coverage

Vip Services Representative Resume Examples & Samples

Offer friendly and courteous guest service to all individuals
Acknowledge guests/executives with friendly greeting
Pre-assign rooms for VIP arrivals, check-in and key rooms
Check-in guests upon arrival, acquire proper information and log information into the computer
View and issue available Express Comps for casino patrons
Enroll patrons through CLEO, guest enrollment web application, in M Life and issue M Life card to new members
Access patron information through Opera and CLEO, using multiple systems at once
Book limousines, restaurant and show reservations, either previously booked or on request, and any other special arrangements required by the guest and confirming with the guest the request has been completed
Prepare future arrivals and maintain and balance a bank distributed by the company
Assist Casino Hosts and Company Executives with requests in a friendly manner
Assist Front Desk as needed
Verify reservations due to depart against reports and taking action based upon the reservation status
Walking rooms to verify status
Assist with guest check-out and secure appropriate payment
Maintain a safe and clean lounge environment for guests, Stock refreshment area and VIP desk
Assist guest with resolving issues and maintain confidentiality in regards to guests, co-workers and company
Assist VIP Manager with all aspects of VIP Services
Handles confidential guest information according to PCI requirements and company policy
High School Diploma or equivalent or a combination of education and experience
Ability to use computer equipment (Microsoft, word, excel and outlook)
Must have a professional well groomed appearance
Ability to effectively communicate in English, in both oral and written forms

Recycling Services Representative Resume Examples & Samples

Develops and secures profitable recyclable material supply for the plant
Understands plant costs and applies that knowledge through the use of account profitability analysis tools
Understands the plant's capabilities and sources fiber accordingly, using professional selling skills to acquire new business
Develops and executes an effective prospecting and fiber procurement plan
Monitors recycling market pricing and adjusts existing supplier pricing as needed to maintain satisfactory margin
Acts as a liaison between the supplier and the plant to ensure timely, accurate information flow between the two in order to maintain a positive long term relationship
Develops a clear understanding of supplier's business and critical requirements through frequent visits to supplier’s facilities
Handles supplier complaints promptly and effectively
Practices effective time and territory management
Functions effectively as a member of the plant fiber sourcing team
Interfaces effectively with other departments and maintains open lines of communication with stakeholders
High School Diploma or the equivalence is required
Minimum two years successful direct outside sales or fiber sourcing experience
Strong organizational skills and the ability to handle multiple responsibilities
Demonstrated customer/supplier focus with the ability to listen, understand and analyze the needs of customers/suppliers
Ability to recognize changes in market conditions and adapt marketing strategies accordingly
Strong people skills, with the ability to work with a variety of personalities from diverse backgrounds
Basic financial skills in managing gross margin and basics of account profitabilities in relation to a facility’s P&L
Working knowledge of Microsoft Word and Excel computer applications
Bachelor degree in business with emphasis in marketing or business administration
Familiarity with the recycled fiber industry and/or pulp and paper industry
Fiber sourcing, sales and/or marketing experience in wastepaper recycling
Familiarity with the area and local market structure
Interest in general management as a potential career path
Ability to relocate

Card Services Representative Resume Examples & Samples

Responds to email and phone inquiries from credit union personnel and members
Audits debit card lost stolen reports and new credit card orders
Monitors and processes debit card and credit card forms uploaded to drop box
Monitors daily credit card reports, disputes, and fraud reports and makes necessary changes to resolve errors
Reviews and processes new credit card orders on hold
Monitors and processes returned debit and credit cards
Reviews and processes credit card disputes and fraud requests submitted through web reports including cardholder

Investor Services Representative Resume Examples & Samples

Perform Anti-Money Laundering checks and follow up with investors for missing information, if necessary
Handle client and investor inquiries
Monitor client bank accounts
Review and reconcile bank account activity
Prepare and send contract notes
Process Audit Confirms
Superior written and oral communication skills

Senior Alternative Investor Services Representative Resume Examples & Samples

Review and process investor subscriptions, redemptions, transfers, assignments and contact changes
Prepare redemption wires
1-2 years’ experience in a similar role
Ability to multi-task and manage multiple clients
Understanding of anti-money laundering procedures and matters
Knowledge of Advent Partner, a plus
Team player with superior organizational skills and with the ability to work independently, problem solve, take initiative and strong communication skills

Senior Investor Services Representative Resume Examples & Samples

Prepare share registers
Understanding of accounting and financial reporting
Our paperless office demands strong computer skills

Merchant Services Representative Resume Examples & Samples

Answer inbound calls from Merchants who are selling InComm products with inquiries regarding transactions processed at point-of-sale
First tier level support for technical problem resolution on point-of-sale activation
Professionally address Merchant issues in order to ensure prompt and satisfactory resolution
Provide timely, accurate and courteous responses verbally and via e-mail to internal Departments
Document Merchant Service inquiries, issues, and resolutions
Good Written and verbal communication skills
Bilingual Spanish/English or Trilingual
Minimum 1 year Customer/Merchant Service experience

User Services Representative Resume Examples & Samples

Respond to issues and questions from end users via phone and online channels
Provide timely updates to users, colleagues, and management on the status of outstanding issues
Convey user feedback to appropriate business areas such as Marketing, Product Management, and Development
Educating users to improve product/feature usage and customer satisfaction
Ensure Customer satisfaction, for both external and internal customers
Troubleshooting, software installations/configurations

User Services Representative Resume Examples & Samples

You must be energetic and customer-focused, possess technical and business aptitude, and have a desire to be in support and sales
You must be fluent in Spanish and English
You must be hungry to learn at a rapid pace and continually build your skills
You will provide a full customer service experience to our existing end users and trial users for our suite of products. You should have at least one year of customer service, technical support and/or sales experience or recent and relevant training. You must possess excellent organizational, time management, prioritization, and follow-up skills and have the ability to work both independently and within a team environment
There are MANY opportunities for career growth into the LogMeIn Sales Organization for high performers in this role

Executive Services Representative Resume Examples & Samples

Research to resolve customer issues and ensure timely resolution
Document cause, actions taken and resources required to resolve customer issues, utilizing call management tools to log calls
Analyze complaints/issues to identify cause and make necessary recommendation for process change
Minimum of one year applicable experience preferred
Detail oriented with excellent interpersonal communication, problem solving and organizational skills
Able to meet deadlines in a fast-paced environment
Proficient in Microsoft Office Suite; able to quickly learn new software applications

Vip Services Representative Resume Examples & Samples

At least 1 year of guest service experience; preferably in hospitality and/ or travel industry
At least 6 months experience handling high-volume calls and multi-line phones
Ability to be a clear thinker, remaining calm and resolving problems using good judgment
Working knowledge of Microsoft Office (Word, Excel, Outlook and PowerPoint)

Hospitality & Workplace Services Representative Resume Examples & Samples

Perform specialized tasks as required (e.g., helping H&WS, box moves, external messenger services, record keeping, binding, faxing, photocopying, books and periodicals)
Understand and operate local office equipment, including audio and visual equipment
Coordinate video teleconferences by reserving the equipment, space needed, confirming peripheral equipment is compatible with all sites, and is operational prior to meeting start time
Greet and direct all visitors to the office
Answer and direct calls

Closing Services Representative Resume Examples & Samples

60% Initiate outbound calls to customers, providing customer service by assessing customer needs and providing installation solutions
35% Inbound calls from customers and stores, making adjustments to orders and accepting payment
5% Review and edit of drawings in the HDMS installation program. Review and adjustment to quotes
Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made
Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment
Demonstrated ability to effectively communicate with customers
Ability to set priorities, plan and coordinate work activities and obtain and manager resources so that work objectives are accomplished on time
Demonstrated knowledge of Home Depot flooring offerings
Associates must have fluent computer skills and understanding for computer applications

Casino VIP Services Representative Resume Examples & Samples

At least 6 months of administrative experience
At least 6 months of experience handling multi-line phones in a fast paced environment
Ability to work well with other and individually
Ability to perform a variety of duties with extreme care, diligence and attention to detail
Ability to multi-task while maintaining sound judgment and superior decision making
Exceptional enthusiasm, Multi-tasking and complete accuracy while demonstrating a complete working knowledge of all property offerings

Merchant Services Representative Resume Examples & Samples

Updates proper information in network database(s) in order to correct rejecting merchant accounts
Supports bank level maintenance as required by task allocation procedures
Performs vendor and processor maintenance as requested via appropriate paperwork
Enters new maintenance requests into current tracking database to produce accurate status reporting. Maintain tracking system for all merchant maintenance
Supports and contacts merchant base as needed to perform Add Service/Entitlement
Ensure all incoming INBOUND faxes are indexed in EFC and attached to People Soft cases on a daily basis
Provides back up support as needed to various departments
Education/Experience
Certification/Registration/Licensure
Knowledge of computer software systems including word processing and spreadsheets
Ability to provide quality customer service
Ability to plan, organize and manage multiple tasks and prioritize

Data Services Representative Resume Examples & Samples

Contacting apartment communities and gathering updated apartment information through a survey
Data entry of information gathered, including new rent and occupancy records, into the database and proofreading of own work
Perform detailed data maintenance tasks, including identification of duplicates and/or changing floor plan information
Use the internet and other resources to research data on new apartment communities
Collect new information from the Pipeline department; confirm and/or modify existing records to reflect the new information gathered
College degree in any field or equivalent experience
At least 6 months of customer service experience, preferably in a call center environment
Data entry and apartment industry experience is preferred
Experience working in Word, Excel, Outlook, and Internet Explorer
Strong attention to detail and has the ability to work accurately
Good time management skills; has the ability to work in a fast-paced, deadline-oriented environment
Proven ability to learn and utilize new procedures and processes quickly

Tech Services Representative Resume Examples & Samples

Promotes selling of technology services and supports a selling culture in order to achieve current goals and targets
Provides training and coaching to associates on technology services as required
Facilitates repairs to be done by the Warranty Depot or third party repair facilities to ensure satisfactory customer service standard
Capable to follow RUSCOMP procedures effectively
Provides coverage and assistance in the technology department where business needs require and as associate training supports
Maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager
6 months to 1 year of previously related experience is preferred

Tec-tech Services Representative Resume Examples & Samples

Arranges service appointments, performs In Store/In Home computer upgrades, repairs and setups and follows up with customers
Ensures high quality execution of all technology services to minimize rework
Effectively resolves customer concerns and escalates to management when appropriate
Understands and adheres to all privacy and information management policies and procedures
Maintains general cleanliness of all tech room and workstations as assigned, according to company standards

Lending Services Representative Resume Examples & Samples

Receive, Review, Respond and maneuver emails from customers
Input Temporary Increases for smaller lines of credit
Processing of Applications and secure uploading of documents
Handling daily Mail
Process address changes, account changes, line terminations
Processing dealer account activations and ensuring all UCC information legally accurate
Process reports, such as merging of two reports to obtain information as needed
Handling of confidential personal and business information with discretion
Proficient in Microsoft office, emphasis on Excel
Written and oral communication skills
Must possess excellent customer service attitude/skills
2 or more year college degree preferred (but not required)
Industry knowledge or experience equivalent
Customer service experience (at least 1 year

Investor Services Representative Resume Examples & Samples

Review new account documentation and establish accounts as needed
Analyze and complete trades, maintenances, statement requests and written inquiries
Correspond with and contact Dealers and Investors as needed
Efficiently and accurately report the daily cash flows into and out of mutual funds for our Clients
Support the Broker/Dealer community with day to day NSCC transaction and data flows
Facilitate Broker/Dealer compensation including 12b1 payments, A and C Share Load Fund payments, and underwriter payments
Work with the Distributor on the establishment of new Broker/Dealers along with branch, and representative establishment at the account level
Excellent attention to detail and accuracy and strong multi-tasking skills
Bachelor’s degree or related industry experience preferred

Image Services Representative Resume Examples & Samples

Accountable for understanding the end-to-end processes for CDS
Recognizing what needs to be done to meet customer and business needs
Awareness of Canadian Document services objectives and strategies
Accountable for increasing skills related to area of business
Support Leadership direction at all times
Being vigilant in maintaining consistent work practices
Support Service Level Agreements (SLA’s) for business partners
Understand what is required during a Business Continuity Event (BCP)
Ability to move from job to job as workload fluctuates
Willingness to assist in other areas of Canadian Document Services as needed
LI-SW1

100

Business Services Representative Resume Examples & Samples

Minimum two years’ Retail experience in a supervisory role
Minimum two years’ experience supporting/administering Oracle Retail XStore POS software products
Degree in IT Retail or business field
Knowledge of retail management procedures
Experience in Microsoft suite of products in particular, Outlook, Excel, Word, Project and PowerPoint
High level of competency with English language

101

Business Services Representative Resume Examples & Samples

1) Worked & administered 9i,10g,11g production environments
2) Familiarity in core areas viz. Performance tuning , Backup & Recovery is needed
3) Conceptual understanding of Streams ,RAC , Data guard , Grid Control , ASM is needed
4) Understanding of Oracle Ebiz Architecture and Troubleshooting will be a plus
5) Strong escalation management skills is a must
6) Experience with managing projects and customer deliverables will be a plus

102

Business Services Representative Resume Examples & Samples

Appointment and registration related experience equivalent to 2-4 years in a diagnostic imaging and cardiology medical office/hospital setting strongly preferred (demonstrated competence required prior to being assigned to the role on an ongoing basis)
Strong written and verbal communication skills required; bilingual in Spanish preferred
Knowledge of IDX and computer system
Knowledge of MISYS Radiology computer system required
Requires comprehensive knowledge of various insurance types (i.e. HMO, PPO, EPO etc), managed care requirements, and worker’s compensation as well as general knowledge of diagnosis and CPT codes
Knowledgeable in all diagnostic imaging and cardiology modalities including the ability to accurately provide modality specific patient questionnaires, independently determine the “next step” (knowing which labs, reports, and films to request/schedule) based on the patients medical history and type of procedure(s) needed, provide patients with pre-procedure instructions and supplies
Excellent organizational skills and attention to detail is required
Professional business image according to policy
Ability to promote teamwork within the organization
Demonstrated experience with multi-line phones required
Requires demonstrated computer skills - Microsoft Office, word-processing and data base, IDX, Windows and Internet required

103

Reception Services Representative Resume Examples & Samples

Serve as the initial point of contact for routing internal and external calls and providing information services and direction to employees, customers, guests and vendors
Respond to calls over the firm’s telephone network, while projecting a courteous and patient image. Respond to inquiries with skill and politeness. Manage large flows in workload. Provide customer-focused information services
Inform staff of the arrival guests, customers, and vendors
Handle incoming package deliveries and carry out other duties
Recommend ways to improve processes
Verify guests’ identity and confirm appropriate entry
Sound judgment and initiative, to determine the appropriate approach for non-routine situations
2 years or more of reception-related experience

104

Sfo-maintenance Services Representative Resume Examples & Samples

Ability to read, comprehend and follow instructions, procedures, blueprints, diagrams, manuals and to comprehend and follow verbal instruction
Understands implications of work and makes recommendations for solutions
Ability to pass extensive security and background checks

105

Senior Participant Services Representative Resume Examples & Samples

Four year college degree preferred
1-2 years Participant Services experience
PSR II+ preferred

106

Iad-maintenance Services Representative Resume Examples & Samples

Must hold a valid driver’s license
Knowledge of electronic and troubleshooting generally acquired through commercial aviation, military experience or technical school education combined with one or two years of related industry experience
1 -3 years related industry experience preferred
A&P (airframe & powerplant) mechanic license as outlined in FAR Part 65

107

Vip Services Representative Resume Examples & Samples

Answers inbound telephone calls in a friendly, timely manner and makes complex hotel, flight, dining, and event/entertainment reservations where applicable
Analyzes Casino play to determine and establish comp profiles for guest reservations
Coordinates delivery of special amenities and floral orders daily
Receives inbound calls in response to various mailings and invitations
Assists marketing with M life Players club account updates
Follows Payment Card Industry standards
Greets guests on the phone, establishes rapport, and provides excellent service by answering questions, resolving disputes, and adhering to guest requests
Ensure charges, credits, and complimentary services are posted to individual guest folios
Assists guests with billing inquiries including casino revisions with the guidance of the Casino Host
Answers property questions and provides accurate information and recommendations regarding company shows, restaurants, attractions, rooms, M life, casino events, promotions, and directions, while responding effectively to guest inquiries
Assists guests with booking and changing reservations and/or reservation inquiries using multiple reservation systems
Assists Casino Hosts, VIP, M life Players club, Box Office and other departments with information regarding casino guests
Strictly enforces the privacy and confidentiality of guests, and limits requests for information pertaining to guests in accordance with hotel policies
Protects the confidentiality of all company files and documents under immediate control
Promotes and maintains the highest level of service to all guests and team members, including smiling, greeting, and making eye contact, while staying alert to their needs
Resolves guest complaints within scope of authority; otherwise refers the matter to management
Notifies supervisor of all unusual events, circumstances, missing items, or alleged theft
At least one (1) year of previous guest service experience
Customer Service Orientation: The ability to provide excellent service to guests and ensure their complete satisfaction. This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests
English Language Proficiency: The ability to speak and understand spoken English when giving and receiving instructions, and talking with management, coworkers, and guests. This includes using correct grammar when speaking and not using slang terms
Communication: The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking and writing. This includes targeting the amount, style, and content of the information to the needs of the receiver
Telephone Etiquette Skills: The ability and willingness to use proper telephone etiquette, verbiage, and procedures when speaking with others on the telephone
Interpersonal Skills: The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. This includes being cooperative, approachable, and taking time to listen to and address others’ questions or concerns; treating others with kindness, respect, and dignity; and expressing empathy and compassion when dealing with the needs and problems of others
Resolving Conflict: The ability to manage and objectively resolve conflict or disputes between individuals. This includes seeking an understanding of all sides involved in the conflict and striving for win-win solutions
Presentation: The ability and willingness to present oneself with proper grooming, hygiene, and dress. This includes wearing appropriate and clean clothing/uniform and shoes, wearing hair in a neat and clean condition, maintaining personal cleanliness, ensuring neat and clean appearance of own work area, and ensuring property facilities are litter free
Positive Demeanor: The ability to present oneself in a positive, enthusiastic, and professional manner with others and guests. This includes displaying a passion and enjoyment for work; focusing on success; thinking positively about actions and events; and anticipating the best possible outcomes
Multi-Tasking: The ability to process multiple types of information and/or perform multiple tasks simultaneously
Dependability: The ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner. This includes being conscientious, committed, reliable, trustworthy, and accountable for completing work activities
Adaptability/Flexibility: The ability to work in ambiguous situations and change one's style or approach in response to differing circumstances. This includes being open to change and new information; adapting behavior and work methods in response to new information, changing conditions, or unexpected obstacles; and adjusting rapidly to new situations warranting attention and resolution
Computer Skills: The willingness to learn and ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs or analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackball
Integrity and Company Policies Knowledge: The ability and willingness to uphold ethical standards and comply with all federal, state, and local laws and company policies, procedures, and regulations. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations
Work Conditions: The ability to perform job activities in an environment where pipe, cigar, and cigarette smoking is permitted
Property Features/Services: Knowledge of services, promotions, events, restaurants, amenities, hours of operation, property layout, and activities offered by property
Following Policies and Procedures: The ability and willingness to learn and follow the company’s policies, procedures, and regulations related to operations, guest relations, human resources, safety, security, and loss prevention
Initiative: The ability and willingness to take independent action and complete job tasks without being instructed to complete them. This includes the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
Teamwork: The ability to participate as a committed member of a team. This includes cooperating and working well with other team members to accomplish goals and meet guest needs, being supportive of others, willingly helping others, objectively considering others’ ideas and opinions, sharing information with others, adhering to team expectations and guidelines, giving proper credit to others, and fulfilling team responsibilities

108

Tenant Services Representative Resume Examples & Samples

Answering front desk telephones, ordering supplies, maintain Tenant/Vendor contact lists and greeting visitors
Administering tenant relations programs, including tenant events, tenant memos and maintaining lobby directories
Handle any tenant issues regarding maintenance or service requests quickly, passing along urgent matter to General Manager or Chief Engineer, when appropriate
Programming access cards for staff, tenants, vendors and visitors. Complete monthly audit of card access system
Providing lease administration services to the property to include but not limited to lease abstraction and lease file maintenance
Track and maintain Certificates of Insurance; responsible for notifying tenants and vendors of expired COI's and COI requirements via letters
Maintain spreadsheet (or form specified by client) of COI's on file that detail the insured and the policy expiration
Generating contracts for services at the property per the direction and input of the Chief Engineer and General Manager
Completing assigned financial reporting tasks in support of client requirements
Assisting the General Manager in preparation of the annual asset plan and budget
Providing quality assurance on contracted vendors as requested by the General Manager (including processing pass down forms)
Participating in the property’s Team Emergency Response Plan and procedures
Assisting in Move-In/Move-Out processes and procedures; including issuing or retrieving FOB-keys, emergency handbooks, signage, mailbox keys and other relevant information
Assist Property Administrator and General Manager with accounting functions including but not limited to processing invoices in rCash and sending Tenant rent statements
Other duties as assigned by the General Manager falling within the reasonable expectations of an administrative position at a commercial office building
Candidate must have a Bachelor’s degree or equivalent experience in the commercial real estate industry
Outgoing individuals with proven customer service skills
Must have strong computer skills with the Microsoft Office suite of products

109

Policy Services Representative Resume Examples & Samples

Creates the customer experience that builds loyalty and persistency by presenting our customers with high-quality tangible value-added services through a focus on attitude and accommodations of Berkshire and Guardian’s disability insurance products, services, company operations and initiatives
Processes all payments received at Berkshire’s home office, regardless of method of payment (GOM, Direct Billed, List Billed, Check by Phone)
Performs monthly reconciliation of all accounts used within the Policy Services area
Processes in-force policy changes on Disability policies
Supports Berkshire’s and our customer’s standards for service quality and time standards. This primarily involves providing internal and external clients with courteous, prompt and accurate information relating to Berkshire’s and Guardian’s Disability Insurance products and services
Provides consultation, training, and problem resolution for fellow associates and to all internal and external customers as they relate to the various Policy Services functions and services
Upholds quality assurance of associates through regular check-pointing of work. This includes performing effective correspondence and process evaluations and providing constructive feedback to peers
Performs additional assignments as required
Demonstrated accountability and initiative for providing excellent customer service
Meets expectations for accuracy and quality of work
Excellent communication skills, both internally and on the phone
Excellent business writing skills
Demonstrated ability to exercise good problem solving and judgment
Ability to become proficient with Berkshire systems (CLOAS, Tracking, Client Manager, GUI systems)
Must exhibit a positive attitude and remain in control during stressful situations
Demonstrated ability to organize, prioritize and manage multiple tasks within time expectations
Demonstrated ability to remain adaptable and contribute to a work environment that seeks and recognizes continuous improvement
Demonstrated ability to interact with confidence while engaging in open discussions in an effort to build rapport with others
Willing to expand knowledge and expertise of all disability products and services
Willing to develop an expertise of disability products and administration practices
Understands impact of work on the areas of the business
Understands how individual and unit goals support broader department and corporate goals
Practical knowledge of the Claims & Policy Services organization
Customer Service and Insurance background preferred

110

Business Services Representative Resume Examples & Samples

Upholds KP's Policies & Procedures, Principles of Responsibilities & applicable state, federal & local laws
Verifies patient identification & insurance eligibility/benefits,
Obtains required authorizations/pre-certifications & required billing information from all identified payor sources for Medical Office/ Hospital services rendered
Interviews patients and/or representative, collects/records all required financial/demographic information, obtains required signatures, explains hospital rules & regulations, generates & distributes appropriate registration/admission documents
Determines payor source & prepares billable jacket containing all financial information necessary for bill completion
Coordinates & collects required Medical Office/Hospital deposits, co-payments, professional fees, Kaiser membership dues & conversions from patient and/or representative
Identifies & makes referrals to Financial Counselors, any member or non-member having a financial obligation to KP for which a clear, identifiable payor source is not known
Coordinates and/or prepares hospital statistics Hospital Census & records data and/or other data required by the Medical Center or the PBS department
Generates & distributes daily census reports
Establishes & maintains courteous, cooperative relations when interacting w/ other personnel, Health Plan members & the public
May perform other duties as required
Two (2) years of experience in Admitting/Registration, Financial Counseling
Certificate of completion of a course in Medical Terminology or required within six (6) months of employment
Typing 35 WPM. Typing score must be current within one (1) year. Please contact Human Resources for testing
Ability to demonstrate knowledge of & to utilize admission/registration systems, healthcare billing practices, health plan benefits and insurance requirements

111

Casino VIP Services Representative Resume Examples & Samples

Serves as public relations representatives for the MGM Grand Hotel. Exhibits a professional demeanor and willingness to assist VIP’s whenever requested
Processes all reservations and requests from guests, hosts, executives, branch offices, including health spa and golf reservations. Also processes reservation requests from other VIP departments for our shows, restaurants, amenities, floral, etc
Enforces the privacy of VIP’s and limits requests for information about such guests in accordance with hotel policies. Ensure confidentiality of all casino information
Responds to guest inquiries and provides information for all casino events and promotions. Also provides general information and directions about casino, hotel, and local metropolitan area
Ensure charges, credits, and complimentaries are posted to individual guest folios
Receives in-bound calls in response to various mailings and invitations. Books Slot Tournament reservations, Direct Marketing Packages, etc
Distributes reports as requested to various departments
Notifies Supervisor, and/or Security of all unusual events, circumstances, missing items, or alleged thefts
Responds to emergency situations as necessary

112

Deposit Services Representative Resume Examples & Samples

1 year of reconciliation experience and/or banking experience
10-key by touch with a minimum score of 8000 ksph
Must be able to successfully pass a credit check
Processing patient payments in a healthcare environment
Be able to adapt and implement new processes as required
Oral and written communication skills with the ability to edit and process data
Basic Excel skills required
Must be able to multi-task and work in a fast paced environment

113

Technical & Colour Services Representative Resume Examples & Samples

Experience as an Automotive Spray Painter (ideally working with Glasurit products)
Colour matching experience
Computer literacy (including MS Excel and MS Word)
Professional communication skills with good phone manner

114

Mail Services Representative Resume Examples & Samples

Processing of Canada Post mail
Processing of Courier mail via Purolator
Determines on a daily basis when to move from assigned responsibilities to constrained areas that are adversely affecting the ability to achieve our service levels
LI-SP1

115

Casino VIP Services Representative Resume Examples & Samples

At least 1 year of guest service experience; preferably in hospitality and/or travel industry
Ability to prioritize and organize
Ability to follow directions thoroughly

116

Merchant Services Representative Resume Examples & Samples

1-5 years of related sales experience
Excellent sales skills, including history of successfully attracting new Customers
Basic to in-depth knowledge of the merchant acquiring industry, products and services

117

Customer & Partner Services Representative Resume Examples & Samples

Fluent in English and Spanish. Other languages an advantage
Working hours: 9am- 6pm
Work experience in SAP sales order management, Siebel and Salesforce.com preferred

118

French Speaking Customer & Partner Services Representative Resume Examples & Samples

Fluent in English and French. Other languages an advantage
Desire, you want to grow with the company
Service-oriented, you are mindful and deliberate about the customer experience you deliver
Influential, you know when to engage others to accomplish shared goals
Passionate, you are tenacious and resilient
5 years minimum customer service experience

119

Banking Services Representative Resume Examples & Samples

Receive incoming calls from clients via the phone queue and process requests as appropriate
Process new account, user setup, and access change requests sent by clients
Track outstanding or unresolved requests from clients and follow up as appropriate
Responsible for expanding customer knowledge of Bank products
Responsible for coordinating client training of Bank products
Assist with user access and account services audits
Other miscellaneous duties assigned by Supervisor
Typically has 2- 4 years experience in a Financial Institution or Banking customer facing role
Experience using banking platform systems, preferably with New Accounts experience and/or operations background
Strong listening, verbal and written communication skills
Ability to work in a multi- task, high-volume environment
Self-motivated and results-oriented
High degree of patience and problem management techniques to resolve problems
Strong organizational skills with the ability to multi task , prioritize and follow up
Working knowledge of Microsoft Office

120

Credit Services Representative With Czech Resume Examples & Samples

2 or more years of experience in customer facing roles, preferably in credit/collections
Fluency in English & Czech/Slovak, additional languages will be considered an advantage
Ability to identify problems & find appropriate solutions

121

Lending Services Representative Resume Examples & Samples

Accurately input data from legal documents into company systems
Read, review, and process Applications from a queue and securely upload corresponding documentation
Process bank changes, account changes, line of credit increases, adjustments, and terminations
Process dealer account activations and ensure all legal information is accurate and properly filed
Process reports daily, weekly, and monthly in Excel using formulas such as Vlookup and PivotChart & Table functions
Handle confidential, personal, and business information with discretion and while adhering to strict Policy and Procedure guidelines

122

Maintenance Services Representative Resume Examples & Samples

Manage various hospitality & workplace services functions at EY sites, to provide consistent, quality, and cost-effective services
Protect the firm's assets and image by maintaining a safe, functional and productive work environment
Be able to move boxes, furniture, and equipment as necessary (e.g., for employee moves)

123

Employee Services Representative Resume Examples & Samples

Provides first point of contact support to incoming calls/emails/requests from customers (e.g., associates, managers, candidates, dependents) to answer questions, resolve issues, and respond to inquiries related to broad HR based processes and systems
Records caller inquiries and requests and communicates resolutions and updates cases using case management tools
Maintains customer contact until request is resolved, including informing customer of status and resolution
Provides accurate, consistent and timely responses to HR process, system and policy requests which are considered to be routine requests and require limited research
Performs basic administration processing and approval of transactions, data input and verification of required documentation
Utilizes and updates knowledge base tool to provide consistent answers to customers
Educates associates on company practices and tools (e.g., intranet, ESS, MSS) to encourage associates to resolve questions on their own
Refers complex cases requiring interpretation to appropriate Tier 2 Specialist or, if necessary, Tier 3 COE representative
Provides document support by managing incoming and outgoing forms, information, etc.; conducts document imaging
Determines if inquiry resolved to associate’s satisfaction
Escalates complex cases to appropriate Tier 2 Specialist or COE if additional research or expertise is required
Makes any required customer follow-up calls and conducts additional research as necessary
Works to develop an in-depth understanding of the customer’s needs
Identifies and resolves the customer’s issues and anticipates future needs by explaining/suggesting/providing additional information that the customer needs to know in order to successfully perform their duties
Updates and maintain knowledge base FAQs, solutions and troubleshooting guides
Meets key performance measures such as first call resolution, average answer speed, and call quality
Assists associates to leverage Associate Self-Service (ESS) and Manager Self-Service (MSS)
Performs various HR tasks/projects as assigned
Working knowledge of retail merchandising and/or procurement (purchasing)
Ability to create and manage budgets and expenses
Thorough knowledge of ABC policies and procedures
Strong computer skills in order to operate effectively with company systems and programs; knowledge of Microsoft Word, Excel and PowerPoint

124

Tenant Services Representative Resume Examples & Samples

1+ years prior office experience
Or any similar combination of education and experience
Demonstrated proficiency with all applicable software packages, including work processing, graphics, and spreadsheets
Excellent oral and written communication skills (spelling and grammar), good phone skills, organized, able to set priorities and meet deadlines, able to multitask, carefully proofs own work
Proven record of providing excellent customer service, both internal and external
Ability to learn system applications that will be used to further enhance the Receptionist/Administrative Assistance position, i.e. excel, word, 360, etc…
Ability to properly cross-training co-workers or temporary employees on Reception duties and procedures
Develop and maintain high customer satisfaction and value for services provided
Develop and maintain positive customer relationships
Proactively anticipate upcoming projects and needs of supported managers by prioritizing, communicating and balancing the workflow
Effective time manager – Proven ability to consistently manage multiple projects with accuracy and zero missed deadlines
Extremely high energy; fast-paced and driven to succeed. Keen ability to work efficiently autonomously or as a member of a team
Organized - Creates, implements, and utilizes efficient systems and methods to maintain a highly-organized and neat workspace and office. Establishes and maintains records management systems that are easily understood and utilized, and that are compliant with all rules, laws, and regulations
Team player – Works enthusiastically in a team atmosphere, promoting collaboration and idea sharing in words and by actions. Facilitates and provides support to other departments and team members as necessary

125

Image Services Representative Resume Examples & Samples

Sorting of internal system generated output　
Accountable for quality of material processed　
Accountable for understanding the end-to-end processes for CDS　
Maintain professional positive attitude within all areas of SLF　
Recognizing what needs to be done to meet customer and business needs　
Awareness of Canadian Document services objectives and strategies　
Being vigilant in maintaining consistent work practices　
Support Service Level Agreements (SLA’s) for business partners　
Ability to move from job to job as workload fluctuates　
Willingness to assist in other areas of Canadian Document Services as needed　
Other duties as required　
LI-VC1

126

Homeless Services Representative Resume Examples & Samples

Conduct inspections and reviews of facilities with difficult issues; interview facility staff and residents to determine adequacy and quality of services and staffing ratios; prepare reports of inspections and recommend corrective action; conduct follow-up inspections when necessary
Provide staff with policy and procedural advice on conducting inspections, review inspection reports and all completed staff work
Provide interpretation of standards and the application of those standards to the inspection process
Review and evaluate shelter operational plans
Interpret rules, regulations and standards for facility operators; offer suggestions on methods to meet requirements
Supervise and/or conduct investigations of complaints; determine validity of the complaints; take necessary steps to correct situations, including administrative actions; coordinate plans with the local social services district having jurisdiction; and meet with legal staff to discuss non-compliance issues
Apprise supervisory staff of all outstanding inspections and administrative actions through periodic status reports
Collaborate with managerial staff on technical policy and operational issues related to operations of family shelters; recommend changes where policies may be counterproductive to effective facility operation
*Candidates should reference posting #16-207 when submitting your cover letter or resume for these positions.*** If submitting your resume electronically, please reference posting #16-207 as part of your subject line

127

Credit Services Representative Resume Examples & Samples

2+ years experience in credit and collections with a strong collection background and emphasis on customer risk management
Excellent communication skills, strong customer relationships, leadership skills and team building competencies
Willing to tackle the unknown and seek out collaboration from co-process owners

128

Lending Services Representative Resume Examples & Samples

Proficient in Microsoft Office Suite with a strong emphasis on Excel
Excellent data entry skills
Must practice professional written and oral communication skills due to interaction with Leadership Teams and light phone work
Attention to detail and prioritization
High school degree or equivalent required. College degree preferred but not required
Auto/Financial Industry knowledge or experience equivalent preferred
1 year minimum of customer service/data entry experience

129

Employee Services Representative Resume Examples & Samples

Bachelor’s Degree in HR or similar field
Minimum of 2 years HR experience preferred
Minimum of 2 years of administrative or customer service support experience required
Ability to multi-task and toggle between administrative tasks and high volume phone and e-mail inquiries
Demonstrates a sense of urgency and efficiency to follow-up while maintaining sensitivity and discretion
Strong communication and telephone skills including listening and questioning skills
Proficiency with Microsoft Word and Excel
Strong collaboration and ability to work in a team environment
Strong attention to detail and organizational skills

130

Business Services Representative Resume Examples & Samples

Offering on-site or remote technical support to customers
Finding problems and making resolutions for customer's Oracle based systems
Carring out configuration and perfermence assessment
Leading or engaging projects related to Oracle database, Exadata

131

Tenant Services Representative Resume Examples & Samples

Associates or Bachelor degree a plus, or one to three months related experience and/or training; or equivalent combination of education and experience
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other employees of the organization
Proficient knowledge of Microsoft Office/Suite, and any other software program or piece of technology identified as standard by JLL or by the Client

132

Business Services Representative Resume Examples & Samples

Position:* Principal Advanced Support Engineer - DB
_ Major Responsibilities_*
Professionally communicate/present (on-site) delivery service to contact customer and follow-up customer request thoroughly to achieve customer satisfaction
Deliver Advanced Customer Services to help customers in preventive maintenance
Manage and resolve escalated or critical customer's problems
Actively share information/experiences to other team members by conducting periodic technical sessions
Work closely with sales / technical account manager to satisfy strategic customers
Strictly follow operation processes and proactively lead or contribute to the improvement of the processes
_Qualifications_*
Sound experience of Oracle database(11g preferred), OCM certification is the must
Fundamental H/W and O/S knowledge and experiences are required (IBM AIX, HP Unix, SUN Solaris, Linux)
Good experience of customer service
Good project management skill
Good communication and documentation skill
Good English written and reading
Willing to travel to customer sites across country (75% travel required)
Good player of team work
Exadata experience (must have)
OGG experience (must have)
MySQL experience (will be a plus)
Timesten experience (will be a plus)
12 years of DBA experience and above

133

Tec-tech Services Representative Resume Examples & Samples

Provides coverage and assistance in all areas of the store where business needs require and as associate training supports
Communicating regularly with their Manager to maximize sales
Properly secures all company assets and physical inventory
Maintains general cleanliness of all areas, including receiving area, lunchroom and washrooms as assigned, according to company standards
Ensures the proper use and care of all equipment
Three months to one year of previously related experience is preferred

134

Player Services Representative Resume Examples & Samples

Exchange tickets for cash
Enroll guests for a Marquee Rewards Player's Card
Exchange gaming chips, checks and slot tickets for cash
Answer patron questions and provide solutions with an upbeat, friendly demeanor
Provide professional representation at internal and external meetings and events
Ensure interactions with internal and external guests follow the guidelines of the Marquee Service” Program
One year of prior work experience
Must be proficient in Microsoft applications (Excel, Access, Word)
Previous money handling experience preferred
Must have the ability to work with mathematical concepts and apply concepts to practical situations
Must have the ability to read, write and speak English
Must have the ability to respond to common inquiries or complaints from guests
Must have the ability to read and interpret documents, such as safety rules and manuals
Must have the ability to present information and respond to questions from guests
This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

135

Player Services Representative Resume Examples & Samples

Ensure interactions with internal and external guests follow the guidelines of Marquee Service
Maintains balanced cashier's station
Process cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances)
Be knowledgeable and comply with Title 31 regulations
Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions
Works the main bank as assigned
Answers phone calls with proper phone etiquette
Complies with state, company, department policies and regulations
A minimum of 21 years of age
A minimum of one year of cashiering and experience and/or heavy money handling experience
Able to promptly and accurately follow instructions given by Supervisor or Manager
Must qualify for licensing by the State Gaming Commission

136

Tele-services Representative Resume Examples & Samples

Develop new client relationships through cold calling and enhance current client relationships through regular communication
May work on a variety of campaigns concurrently
Business-to-business sales or customer service experience
Detail oriented; ability to track appropriate campaign metrics
Contacts current and future customers by telephone to communicate new products, incentives, and channel changes
Career minded individuals open and willing to improve sales skills, adaptable to change, and self-motivated
Achieve key performance metrics including daily dials, talk time, and sales conversions
Achieve key Quality Assurance metrics for customer experience and sales accuracy
Sends professional correspondence and/or product information per customer request
Makes modifications to customer accounts as needed; inputs or updates customer’s order information
Maintains up-to-date knowledge of product and service offerings, company processes and procedures
Report on campaign progress and customer feedback
Daily, Bi-Weekly & Monthly Reporting
College degree preferred but not required
Proficiency in Microsoft Office applications
1+ years sales or customer service experience

137

Formalwear Services Representative Resume Examples & Samples

Field inbound calls from new and existing customers, assist with the set-up of tuxedo rental groups and/or reservations, entering accurate measurements and styles, and receive payments for orders and scheduling appointments for style consultations
Research, audit, process and correct reservations and orders in software systems
Communicate with store personnel to audit reservations and orders in a timely manner following proper quality control guidelines
Provide a consultative relationship with store personnel supported by excellent product knowledge and a thorough understanding of measuring fitting, merchandise knowledge, tuxedo pricing, POS, Oracle Systems and production as it relates to the Formalwear Services
Develop new methods to gain and grow customer appointment rate success, while creating personalized value while accurately communicating company promotions, benefits and policies
Assist with customer inquiries regarding all rental scenarios including the setup of tuxedo rental groups and/or reservations, entering accurate measurements and styles, and receiving payments for orders
Handle and resolve escalated customer issues, making decisions based on customer satisfaction and company profitability while satisfying all team standards of productivity and quality
Effectively multitask between a variety of different systems and reference materials to effectively respond to customers in a challenging, fast paced environment where new variables are constantly emerging and business processes are frequently changing
Be an active listener who can show empathy while exemplifying professionalism and a positive attitude, listening attentively and demonstrating empathy to all customers and store, using analytical skills to evaluate conversations and ask questions to clarify needs
Document customer interactions by maintaining accurate notes in the Customer Relationship Management (CRM) System, ensuring customer history database integrity
Deliver the highest level of customer service by appropriately providing up to date knowledge about all products and services, as well as answer customer questions and concerns, passing any valid site issues up line for review
2+ years of call center or customer service experience or telesales experience required
Must have a previous experience working with a CRM , 1+ years
Stellar attendance and punctuality with the ability to follow a strict attendance policy, a must
Proficient use of Microsoft office programs including word, excel and outlook; with the ability to type 35-40 words per minute
Motivated to perform a repetitive action with strong work ethic in a results oriented culture
Ability to receive and implement ongoing feedback and coaching for continuous improvement
Excellent interpersonal, verbal and written communication skills, with exceptional negotiation, closing skills and phone etiquette
Well-developed problem analysis skills, with a proven ability to make quick and effective decisions independently
Ability to handle sensitive and confidential information and situations
Ability to gather and summarize data, find solutions and prioritize work
Ability to handle multiple functions at one time while paying strict attention to detail and deadlines
Ability to build and maintain a positive rapport with business partners
Comfortable working in a team atmosphere and has the ability to self-manage
Ability to work a flexible shift in a team based environment
Professional manner, appearance and dress
Houston, Texas area resident
Authorized to work for any employer in the United States
Must pass a thorough background check

138

Employee Services Representative Resume Examples & Samples

Handling of all aspects of human resource functions, policy administration and communications with the client group(s)
Supporting key HR processes, such as succession planning, performance appraisals, merit and Short Term Incentive Planning
Recruiting and hiring of operating, maintenance and administrative personnel
Review vacancies and manage transfer process for hourly and salaried personnel
Participate in campus recruitment efforts
Handle unemployment compensation claims and hearings
Provide support and direction for benefits administration
Manage activities to facilitate support to operations
Counsel management and supervisory personnel regarding employee relations issues

139

System Services Representative Resume Examples & Samples

At least 1 yrs support service and troubleshooting experience
Effective customer communication
Flexible work hours – weekend work/ after hours
Available to travel for education
Valid Driving License
At least 1 year support service and troubleshooting experience

140

System Services Representative Resume Examples & Samples

Experiencia en el manejo de equipos Cisco Voz y Datos (Deseable certificación CCNA)
Conocimientos de ITIL
Saber trabajar bajo presión y en equipo
Puntuales, responsables e íntegros

141

Casino Services Representative Resume Examples & Samples

Adhere to established department and property policies and procedures regarding guest service standards
This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty
Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar Casinos
Enter membership information into computer
Perform data entry for current events into event codes
Issue replacements cards for guests
Assist in Marketing promotions and player events involving the promotions department and Star Awards Club area
Assist members with point redemption for cash back and if available, various merchandise
Support back office, Casino Services Manager, Casino Services Lead Hosts, Executive Hosts and Marketing Department
High School Diploma with one year Guest service experience desired
Cash handling background helpful but not required
Experience dealing with the public
Cooperative and able to take direction to follow through on assignments and work with the team
Computer Skills
Ability to obtain support for ideas and actions from peers, or superiors in order to accomplish a task or goal
Ability to identify circumstances or incidents that require the notification and/or approval of others
Must be able to work flexible hours including evenings, weekends, holidays

142

Hotel Services Representative Resume Examples & Samples

Provides friendly and efficient service to guests during check in/check out procedures
Make and confirm advance reservations and assist guest with problems or questions
Obtains information necessary to guarantee rooms (i.e. identification, credit card verification etc.)
Assists guests with any problems, questions, or future room reservations
Performs Front Desk, Call Center, and other hotel related duties when necessary
Keeps Hotel Services Supervisor informed of any problems
Employees who work grave shift must perform Night Audit duties and complete and Flash Report in a correct and timely manner
To answer all reservation inquiries in a manner set forth in policy procedure. This will include assisting guests warranting complimentary accommodations responding patrons to special events
Maximize resort revenues by selling reservations based on predetermined rate strategies
To accurately enter all reservations into the computer system based on set policy and procedure
Provide information to guests regarding local services and events
Assists the Player Development team with all reservations and requests
Perform group block management, the entering of rooming lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort
To make recommendations to "yield management" strategies
Verifies duties and examines work for exactness, neatness and conformance to policies and procedures
Assigns and assists customers with an RV site
Remains current on all casino activities and assists guests with all inquiries
Collects and accounts for all RV site revenue
Responsibilities may include carrying out routine duties that occur while working at the Marina
Answers phone and assists with clerical tasks
Exhibits a friendly, helpful and courteous manner when dealing with the customers and fellow cast members
Any and duties as assigned by your Manager or a member of management
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Hotel front desk experience preferred
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or cast members
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
Must be able to obtain a Mississippi Gaming License
Keyboarding skills required. AS400 and LMS software knowledge preferred
Excellent customer service and communication skills. Good math and money handling skills
While performing the duties of this job, the cast member is regularly required to talk or hear. The cast member is frequently required to stand; sit and reach with hands and arms. The cast member is occasionally required to walk; use hands to finger, handle, or feel; climb or balance; stoop, kneel, or crouch. The cast member must occasionally lift and/or move up to 10 pounds
The noise level in the work environment is usually moderate

143

Brokerage Services Representative Resume Examples & Samples

Provide day to day support to our field agents
Ensure agent satisfaction by pro-actively addressing all service issues
Track and monitor trend service issues
Manage effective relationships with internal and external customers
Provide best practices and training on all Signator products and services to the field agents
Participate in departmental projects and initiatives
Provide exceptional service and trouble-shoot as appropriate
At least 1 year of experience in a service-oriented role within financial services
Diverse financial service product knowledge, including fixed income product expertise is a plus
Commitment to providing quality service
The ability to manage customer relationships in a fast paced environment
Excellent organizational and multi-tasking skills
Series 7 and 63 preferred (required within 6 months)
Microsoft office experience a plus

144

Project Services Representative Resume Examples & Samples

Handles incoming calls, emails, inquiries and transactions from various segments within the book of business
Possess a strong knowledge of internal process, understands relationships and key linkages between business units
Collaborates with internal and external parties to coordinate service related activities and manage client projects
Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions
Possess strong time management and follow through skills, has the ability to transition seamlessly between service requests, ensuring all deadlines are met and service is confirmed
Provides customer proactive service and education regarding service options, charges, billing, and contracts
Documents each interaction, ensuring service, pricing and other required information are entered into our Acorn system
Strives to meet or exceed service and operational goals established for the service, including productivity, quality, accuracy and timeliness goals
As required by management, maintains routine customer service related reports and creates reports as requested
Experience: 2 years of customer service experience with a minimum of 6-12 months as a WM customer service representative (in addition to education requirement)
Excellent verbal, written and analytical skills
Computer skills – MS Office
Typing Skills
Prioritizes and plans work activities
Works efficiently and effectively, both independently and as a team to ensure exceeding call center’s standards
Balances team and individual responsibilities and helps build a positive team spirit
Adapts and able to deal with frequent changes in the work environment
Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments
Demonstrates accuracy and thoroughness to meet productivity standards in a timely manner

145

Admin Services Representative Clerk Resume Examples & Samples

Proficient in medical terminology
Proficient in the use of data terminal or personal computer-ability to perform word processing and basic spreadsheet applications; typing minimum 36 wpm
Ability to maintain professional conduct and composure in all situations
Ability to anticipate the needs of patients and co-workers
Interest in updating technology skills as needed
Ability to manage conflict within the workplace through consideration and teamwork
Ability to provide support to patients, family members and visitors
Ability to respond to emergencies and unpredictable situations in a calm manner
Ability to function in a multi-task environment
Must possess excellent phone skills
Must possess superb organization skills
Must be customer service oriented

146

System Services Representative Resume Examples & Samples

Installation of IBM VIOS, AIX(Including HACMP/VIO)
Handling Projects while installing Power Server, Mid range of Storage & coordination with internal teams and customer
IBM P series Hardware & knowledge on AIX OS

147

System Services Representative Resume Examples & Samples

Maintaining all type of pSeries and Power 4, 5, 5+, P6, P7 and P8 Series Server
OS Installation, Upgradation and troubleshooting (AIX 5.1, 5.2, 5.3, 6.1, 7.1)
To be exposed latest technologies and new products being launched on this field immediately
Will be working closely with the customer and gain exposure on different scenarios where these systems are being used

148

Lead VIP Services Representative Resume Examples & Samples

Provides information and assistance, as needed, to VIP players regarding all areas and departments of the hotel
Assists in the appropriate and accurate enrollment of our players and coordinate with applicable department supervisors the tracking and needs of players
Accurately handle player reservations, modifications, cancellations, and all related paperwork, as well as answer and route phone calls
Assists, both clerically and socially, with related slot promotions, including the One Club booth, tournaments, mailers and promotional events
Maintains accurate inventory and usage controls on all promotional prizes, supplies, and complimentary offers
Ability to read and evaluate casino play in order to extend appropriate complimentaries
Process limo and off property bill back requests
Have interpersonal skills to deal effectively with all business contacts
Working knowledge in MS Word, Excel and Microsoft Outlook

149

Labor Services Representative / Trainee Resume Examples & Samples

Employment Counselor, SG 18
Investigative Officer 1, SG 16
Labor Services Representative (Chinese, Korean, Spanish parenthetics, LVER parenthetic), SG 16
Jobs Program Specialist, SG 16
Supervising Labor Services Representative, SG 20
UI Reviewing Examiner, SG 16
Disability Review Psychologist, SG 25
Employment Services Representative, SG 18
Medical Relations Coordinator, SG 23
Safety and Health Inspector, SG 16
Human Resources Specialist 1, SG 18
Ui Reviewing Examiner, SG 16
Youth Counselor 1, SG 18
Youth Counselor 1 (SL), SG 18

150

Employee Services Representative Resume Examples & Samples

Acts as the first point of contact responsible for the accurate resolution of employee and manager inquiries and requests that are escalated via phone, email, the HR portal, or other access channels
Helps customers navigate through Tier 0 (self -service) materials and functionality
Seeks rapid and efficient resolution of 'How To' questions using scripts, FAQ's, and desk top procedures without deviation, promptly resolving upon first call/contact
Inputs data and ensures data integrity, including performing regular audits and participating in external audits as required
Responsible to ensure all required offer packages, employment letters, forms etc are created and delivered according to set standards. Responsibility includes follow-up with employees, managers and HR to ensure prompt return of forms/letters as required
Responsible for maintenance of accurate and updated employee files
Understands scope of services and escalates items to others as defined. Investigates requests which cannot be resolved by analyzing the nature of the request and routing to appropriate HR representative for support
Logs all calls, emails, PUI entry, Workflow approvals and other inquiries on the case management system. Updates other systems as needed
Abides by documented Quality guidelines when handling customer calls
Uses professional and customer-focused approach to handle customer inquiries. Ensures client privacy where appropriate, including confidentiality and protection of sensitive client reports or information. Ensures quality customer experience by communicating empathy to de-escalate difficult situations
Demonstrates excellent written communication skills including proper grammar and correct sentence structure to document cases in the case management system and communicate with customers and employees via email
Uses excellent verbal communication including proper grammar, tone, and a clear speaking voice to ensure solid communication with the customer via phone

151

Casino Services Representative Resume Examples & Samples

Securing of company funds; provide accurate and courteous guest service
Redeeming coins, cash checks, and supply information to guests
Maintaining and assuring the proper routing of the department’s paperwork
This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty
Responsible for the movement and protection of company funds. This includes pushing/pulling 500 lb. cart
Provide an outlet of sales and redemption of coin and chips for internal and external guests (ex., jackpot/fill window)
Implement and maintain a working knowledge of the Cactus Petes, System of Internal Controls and MyChoice Service Standards as well as Federal Currency Transaction Reporting Laws as they pertain to casinos
Establishes accurate accounts for players based on data entry guidelines, issue cards and explains the program to them
Issues cash, prizes or comp redemptions based on earned number of points and comps available in player accounts
Updates accounts with information changes and obtains missing information on player accounts
Answers questions about the MyChoice program, gaming sessions, transportation services, parking, facilities, hotels, restaurants, and all events and promotions
Responsible for accurately identifying Elite Guests for Preferred Player Boarding and various other complimentaries
Requires standing for eight to ten hours
Ability to sustain a high level of confidentiality and professionalism
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with guest service issues
Able to obtain and maintain a Nevada Gaming License
Ability to communicate, understand and write English
Ability to work with interruptions
Must have good communication and guest service skills
Data entry/computer skills are required
Must be mathematically inclined
Money handling and organizational skills preferred

152

Credit Services Representative With French Resume Examples & Samples

Fluency in English & French (additional languages will be considered an advantage)
Excel skills - intermediate level as a minimum
This role is target-driven and the candidate must have the ability to work independently, with initiative, self-motivation, discipline and high standard of work ethic

153

Player Services Representative Resume Examples & Samples

Supply excellent guest service via phone representation answering and or directing guest’s questions in regards to Marketing Promotions, Rewards Club, and all other general inquiries
Answer inbound guest service calls including general inquiries about the casino operations and account information and perform outbound follow up calls as needed using proper phone etiquette
Provide technical assistance to customers in relation to website account registration
Assist other employees with questions or problems
Proficient on navigating the computer and various programs
Ability to provide Red Carpet Customer Service to all guests
Ability to obtain/possess a State of Ohio gaming license
Read, write, speak English
Basic Computer Operating and Keyboarding Skills
Able to promptly and accurately follow instructions given by Supervisor/Manager
Must be able to sit for a length of time, during entire shift

154

Participant Services Representative Resume Examples & Samples

Asks appropriate questions and serves as a resource of information when attempting to retain existing business
Enters all information related to the call for tracking and reporting purposes
Develops relationships with both internal and external customers
Elevates reoccurring issues to management
Excellent organizational and time-management skills to handle multiple tasks
Above average problem solving skills to resolve customer service issues
Basic computer skills and the ability to navigate through multiple systems without assistance
Core competencies include

155

Senior Land Services Representative Resume Examples & Samples

Researches private and public records to determine ownership, mineral leases, etc
Performs other job-related duties as assigned
Experience:4+ years

156

Signature Services Representative Resume Examples & Samples

Develop and maintain client service relationships with Envestnet’s largest RIA clients
Manage inquiries from advisors regarding Envestnet’s services
Field requests from internal groups regarding client accounts
Coordinate with various internal groups to solve complex billing & reporting problems for advisors
Enter trade, cashiering and other operational requests on the behalf of advisors
Train advisors on our website functionality and operational procedures

157

List Services Representative hrs Resume Examples & Samples

Enter and verify customer and print plant schedule and output expectations into internal department production schedule
Estimate job completion dates and communicate job progress through the relevant production processes, which include source file due dates, report approval dates, dates due to bindery and additional services required (NCOA, Merge Purge, etc.)
Engage plant customer services rep to gather job level requirements and translate those requirements into detailed List Services production instructions. May make suggestions to the Plant CSR regarding initial job level requirements to maximize postal and manufacturing benefits to both the customer and the company. Provide quality review of instructions to ensure all information is accounted for and accurate before commencement of production
Confer with customers and Print Plant throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs. May forward/review reports and proofs with customer, obtain approval of materials, such as counts, address drops, merge purge reports, etc
Coordinate production of components or the entire job with other internal List Services locations and/or external vendors s required

158

System Services Representative Resume Examples & Samples

Having good technical skills with Mid range Storage products
Candidate should be able to articulate best Practices for during implementation
Candidate should have worked in Field for hardware break fix support , specifically RISC Based Unix Systems
Field support SSR - Customer facing challenging role in terms of support

159

System Services Representative Resume Examples & Samples

Troubleshooting of break-fix calls related to IBM Storage, SAN Switches & Tape Lib
AIX installation & configuration
IBM P series hardware & knowledge on AIX OS

160

Imaging Services Representative Resume Examples & Samples

Greets patients for Imaging Services
Uses Radiology Information System to register, schedule and track patient’s information
Receives and confirms radiographic requests
Schedule is EVERY Saturday and Sunday and minimum of one night shift a week**
High school diploma or equivalent required.1-2 years of relevant job experience preferred
Formal training in medical reception through technical schools, junior college or correspondence courses, preferred
Six months experience in a medical facility preferred
Verbal and written communication skills for frequent contact with physicians, employees, patients and patient families; requires patience and compassion
Ability to effectively mentor and/or develop others

161

Merchant Services Representative Resume Examples & Samples

Experience working in a call center or related customer service environment
Knowledge of agricultural, consumer, and/or commercial finance products and services
Experience with transaction data entry and processing
Proven ability to build strong working relationships
Proven ability to earn trust and credibility by completing own share of team's work and support team decisions, even if different from own opinion
Demonstrated ability to identify and apply 'best practices' in own work and improve the efficiency of own work by eliminating barriers and streamlining work processes
Proven ability to independently make decisions and take action, even in non-routine situations, and use good judgment in deciding whether to make a decision or escalate it
Demonstrated ability to gather appropriate data and diagnose the cause of a problem before taking action
Proven ability to positively deal with changes that affect job requirements and adapt to shifting priorities
Excellent communicator, both verbal and written, who thrives on solving problems and working in a team environment

162

Associate Banking Services Representative Resume Examples & Samples

Perform transactional tasks, such as setting up deposit accounts, users and account services
Responsible for timely follow-up and resolution on all outstanding issues
Typically has 0- 2 year’s Customer Service Experience
Financial Institution or Banking environment experience desired
Good organizational skills with the ability to multi task , prioritize and follow up

163

Shared Services Representative Resume Examples & Samples

Process daily incoming car sale files and general paperwork from sale locations
Review and approve car sale transactions within the processing system
Compare customer paperwork to processing system
Communicate paperwork discrepancies to team members to address with branch personnel
Separate and make photocopies of required documents for funding packets
Utilize daily tracking tool to record the disposition of the file throughout the life cycle
Coordinate and complete team storage and filing needs
Assist in file pull requests for the team as needed
Process daily outgoing mail to financial institutions
Minimum 1 year of Customer Service experience
Minimum 1 year of administrative support experience
Must possess a valid driver’s license with a safe driving record
Basic level or better proficiency with Microsoft Word, Excel, Access and Outlook
Attention to detail for accuracy in performing data entry and paperwork processing
Ability to demonstrate customer service skills
Ability to demonstrate strong organization and follow up skills
Strong ability to communicate effectively with all levels of employees and management

164

Prime Services Representative Resume Examples & Samples

Act as primary service contact to IB’s top-tier clients, including hedge funds, financial advisors, broker-dealers, and exchanges
Build relationships and understand client needs through quality service
Own and route client issues that are escalated to other departments such as Sales, Clearing, Development, and Technical Support
Lead special projects in far ranging topics like feature requests, service level standards, legal/compliance, and review/audit
Excellent communication and diplomacy skills (verbal and written)
Basic knowledge of US equity and equity options (e.g. Puts/Calls/Spreads)
Industry experience in brokerage services or financial client support is a plus

165

Professional Services Representative Resume Examples & Samples

Act as liaison to Interactive Broker's top-tier clients, including financial advisers, premium retail customers, financial institutions and hedge funds, striving to provide solutions to inquiries while complying with all policies, practices and procedures
Problem management with focus on wide scale service issues. Core competences include: handling trade-related issues, trade and margin analysis, account management and funding, product (cash market, equities and derivatives) and exchange knowledge (global), technical services, securities regulations
Internal coordinator to various departments such as technical operations and programming, analyzing and escalating issues appropriately
Education: Bachelor's degree in Finance, Economics, Business Administration or other related field, or equivalent work experience. The candidate must possess general market knowledge in futures, options, and the equities markets
Experience: recently graduate to 3 years financial industry experience preferred with client services background
Skills: Strong interpersonal and written communication skills. Must demonstrate excellent analytical and problem resolution skills
Computer Skills: Working knowledge of PC technologies, including Microsoft Word, Excel, Databases. Programming and/or UNIX experience a plus
Registrations: If not registered IBG LLC will sponsor: FINRA Series 7

166

Partner Services Representative Resume Examples & Samples

Manage and follow through on all needs (to and from boutiques) with speed and effective result
Answer queries from partners liaising with relevant teams for resolutions
Drive KPIs daily, and effectively follow up with 3rd parties
Liaison with Customer Service team in order to optimize customer satisfaction
Proactively identify best practices and support processes implementation
Minimum of one year of experience in commercial, service or office roles, preferably in retail/customer relation environment
Capacity to multi-task and shift focus as required, with an excellent sense of prioritization and timing
Strong inter-personal skills and articulate both in verbal and written communication

167

Mlife VIP Services Representative Resume Examples & Samples

Assists guests with booking, changing or inquiring about reservations
Suggests activities and books reservations as it pertains to guest entertainment, dining, and other services
Ensures guest information is updated and accurate at all times, such as their addresses, phone numbers, guest profiles and preferences
Provides excellent service consistent with the property’s core service standards and brand attributes
Able to maintain confidentiality of guest information and pertinent hotel data
Able to work cohesively with co-workers as part of a team
Able to understand guest service needs
Able to follow directions thoroughly

168

Vip Services Representative Resume Examples & Samples

Fosters relationships and promotes use of Club Paradise program
Assists guests with information on services available and coordinates all necessary arrangements as required
Arranges transportation to the property either through a network of representatives, directly with the customer, or on a group/individual basis
Makes individual hotel and restaurant reservations/arrangements
Utilizes telephone system for incoming/outgoing calls in accordance to department standards
Maintains high standard of courtesy, professionalism and discretion in communications to, or about preferred customers, their arrangements and finances
Possesses the ability to convey denials or confront an issue without causing guest to become defensive or alienated
Ability to give friendly, excellent service
Offers alternatives to guests as deemed appropriate
Consistently demonstrates the inclusion of the Eight Simple Principles of Superior Customer service
Literate and fluent in English
Strong problem-solving abilities combined with a capacity to work independently and make appropriate decisions without supervision
Ability to handle many projects at one time and to react well under pressure
Ability to deal effectively with guests in a variety of situations
Computer literate; basic 10-key skills
Ability to handle difficult guests/situations with tact and diplomacy
Superior guest service skills
Flexibility with scheduling

169

Agency Services Representative Resume Examples & Samples

Respond to agent emails via a Ticket System
Assist agents with commissions questions, leads support, product information, and more
Maintain positive working relationships with assigned accounts
Share AHCP company & benefits with inquiring agents
Assist agents in maintaining current licenses
Meet or exceed call quality metrics
Additional projects as available

170

Firstmark Services Representative Resume Examples & Samples

Resolve issues and complete document transactions (school enrollment updates, deferment/forbearance processing, borrower payments, monetary transactions, claims processing)
Contact customers on accounts
Research and correct issues in an appropriate time period as designated by department standards
Maintain performance data within the appropriate systems
1 - 2 years customer service experience and/or general work experience preferred
Oral communications

171

Agency Services Representative Resume Examples & Samples

Answer incoming calls from the field regarding Company policies and procedures, policy guidelines, underwriting requirements, claims, commission structure and policy maintenance
Answer assigned emails from Agency Service general agent email box and ESD Agents email box as assigned
Research questions and problems for agents and advise them of results
Complete any and all necessary paperwork
Meet quotas for phone stats set as standard for Department
Complete other tasks/projects as assigned.by Team Lead and Supervisory Staff
Good number and name recognition skills and above average verbal and written communication skills
Excellent telephone communication skills with the ability to work well under pressure and deal effectively with the public and Home Office personnel
Must have good reasoning ability to analyze information and make logical conclusions
Good math aptitude and basic calculator skills
Familiarity with medical terminology helpful
Must be organized and accurate
Regular and predictable attendance required
One year of office experience required
Telecommunications/call center experience or insurance experience preferred

172

Senior Card Services Representative Resume Examples & Samples

Independently manages assigned Production Strategy and completes the tasks within the designated timeframe
Completes all aspects of credit and debit transaction disputes, including tracking, vendor communications, and general ledger balancing
Manages credit and debit Falcon alerts; including retrieving and managing alert records, following up on pending cases, placing outbound calls to cardholders, and maintaining metrics
Completes general ledger reconciliation for card exceptions, disputes, and ATM related transactions
Processes Magtek requests and completes monthly Magtek audit
Processes picture card requests via vendor platforms
Collaborates with team, lead, and supervisor towards the resolution of technical matters involving the core system and third party provider platforms
Addresses and implements process improvements and/or process streamlining enhancements
Performs all Card Services Representative I essential job functions, as assigned or as coverage is needed
Proficient in the use of Microsoft Office programs, including intermediate experience in use of MS Excel

173

Architectural Services Representative Resume Examples & Samples

Launches and promotes target products and programs. Monitors competitive activity and strategically promotes USG's offering. Works well in a fast paced environment
Bachelor's Degree in Architecture, Design, Marketing, Business or related field. Advanced education beyond a Bachelor’s Degree is a plus
Two year minimum of Architectural Sales experience or Project Management experience in an Architectural or Design Firm. Technical expertise/aptitude required. If not already attained, will need to become AIA Certified to deliver CEU presentations. USG sponsored training courses may need to be scheduled. LEED Accreditation preferred
Self starter with very strong organizational, time management, and problem solving abilities. Computer proficiency required in MS Office (Excel, PowerPoint, etc.)
Salesforce.com is used daily to record and share information. Other industry related computer skills (CAD, REVIT, Sketch Up, Presentation software, etc.) are a plus
Proven ability to identify key decision makers and build relationships. An adept networker. Membership in at least one industry group involving periodic evening meetings will be expected
Good listener. Strong written and oral communication skills (English). Interactive presentation skills. Good client/customer service skills
Physical requirements include the ability to carry 30 lbs and drive a car (valid driver’s license required)
Authorized to work in the United States. While position is based in Tampa, territory will cover all of Western Florida. The midpoint for this position may be adjusted based on the skills and qualifications of this incumbent

174

Transition Services Representative Resume Examples & Samples

HRIS systems experience preferred
Minimum of one-year experience in a business setting
Excellent attention to detail and organization skills
Proven ability to build successful relationships with individuals at all levels and collaborate as necessary to accomplish goals
Sound judgment, high integrity, and ability to maintain strict confidentiality
Strong time management and prioritization skills
General knowledge of Microsoft Office

175

HMS Closing Services Representative Resume Examples & Samples

60%-Initiate outbound calls to customers, providing customer service by assessing customer needs and providing installation solutions
35%-Inbound calls from customers and stores, making adjustments to orders and accepting payment
5%-Review and edit of drawings in the HDMS installation program. Review and adjustment to quotes
Position deals with a variety of problems and sometime has to decide which answer is best. The question/issues are typically clear and requires determination of which answer (from a few choices) is the best

176

Deposit Services Representative Resume Examples & Samples

2+ year's at Sutter Physician Services or other health care facility in a business office setting
This position requires experience with cash balancing and reconciliation
Must posses the ability to work rapidly as well as accurately, maintain a professional appearance for a business office setting, and have good interpersonal skills for a team environment
Reconciliation background
Banking background or knowledge
Testing of 10-key by touch with a score of a minimum k.s.p.h. required
IDX patient Inquiry

177

Participant Services Representative Resume Examples & Samples

Provide excellent service to participants by engaging in effective listening skills to identify and address the situation
Use effective communication skills to diffuse challenging situations and provide accurate and complete information in a clear, courteous, manner
Provide assistance and relay information about State of Missouri Deferred Compensation Plan products, services, rules and regulations governing retirement plans
Perform account maintenance (Masterfile changes, beneficiary account updates, status changes) and account transactions (disbursements, fund transfers, deferral changes and request fulfillment) in a timely and accurate manner
Assist participants with form completion, online access, plan enrollment, and system navigation

178

Hospitality & Workplace Services Representative Join our High Performing Team Resume Examples & Samples

Perform specialized tasks as required (e.g., helping H&WS, , external messenger services, mail, overnight mail, record keeping, binding, faxing, photocopying, ordering office supplies, business cards,
Receive and track H&WS work order requests and dispatch work orders to maintenance staff
Set-up and prepare in-office hoteling work and meeting spaces that require audio and visual equipment, food and beverages for meetings, and rearranging tables, as needed
Help with other facilities and hospitality functions as necessary, including maintaining the hubs

179

Player Services Representative Resume Examples & Samples

Exchange cash equivalents for front money deposits
Exchange approved checks for cash
Answer patron questions and provide solutions with a professional demeanor
Ensure interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program

180

Provider Services Representative Resume Examples & Samples

Also responsible for resolving Provider issues that may cross departmental lines and involve Senior Leadership
Engages with high volume, high visibility providers to ensure provider satisfaction
5 years experience in managed healthcare administration and/or Provider Services

181

Provider Services Representative Resume Examples & Samples

Good understanding of medical billing, and claims processing systems
Extensive software skills & competencies, as well as Internet research abilities and strong communication skills
Microsoft Office Suite knowledge (Outlook, Word, Excel, PowerPoint, Access)
Excellent influencing and negotiating skills
Ability to develop, organize, analyze, document and implement processes and procedures as prescribed by Plan policies
Effective problem solving, analytical ability, and inter-personal/professional
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers

182

Online Services Representative Resume Examples & Samples

Respond to incoming phone calls and emails from FTD Members related to new Online Service product offerings or site evaluations. Actively work with members to educate and engage them in Online Service processes
Complete all communication related to a new contract within the 30 day on boarding period that starts with service activation
Complete set ups accurately on a daily basis ranging from 4-7 activations provided volume exists
Update tickets accurately in WebSpoc or HEAT to ensure customer interaction is captured
Understand search engine optimization (SEO) and other basic online terminology and have the ability to explain it to a FTD Member
Assist with Web Site Creation for our Member Florist
Develop and maintain a positive and engaged Member relationship
Bachelor's degree preferred or equivalent work experience; minimum 2 years' experience in a position with high level of customer interaction
Basic troubleshooting skills related to the Internet
Proficient in Windows XP, Microsoft Outlook, Photoshop, Basic Web Technologies (HTML, CSS)
Proficient computer skills in MS office including Word and Excel
Experience with AS400, HEAT (or other systems used to document information; standard support systems)
Previous work experience with a phone support environment
Clear problem solving skills
Ability to handle pressure professionally
Ability to write emails and basic correspondence
Ability to effectively present information and respond to questions from customers
Ability to plan, organize, and proactively problem solve on a strategic level
Ability to mentor and motivate individuals
Ability to handle multiple projects and a fast-paced, constantly changing environment
Ability to adjust to and work with last minute changes and requests
Physical Demands: the employee is regularly required to use hands and talk or hear
The employee is frequently required to stand, walk and sit. The employee must occasionally lift and/or move up to 10 pounds

183

Provider Services Representative Resume Examples & Samples

Independently develops recruitment strategies for networking in the communities where open positions exist by developing creative ways to recruit based on any unique needs. Recruitment strategies may involve development and maintaining relationships with professional organizations, licensing boards, etc
Identifies counselors through recruitment efforts and develops and maintains positive long-term counselor relationships in support of the MFLC contract
Through relationships with counselors in the network, evaluates counselors? potential fit for the program based on credentials and cultural fit
Ensures counselors are identified, vetted, and prepared to begin rotational assignments to avoid gaps; meets recruitment goals by building a network of sufficient size to support all service requests. Understands the direct financial impact of placing counselors in open positions by supporting performance guarantees related to fill rates
Manages relationships with our contracted service provider and holds them accountable for meeting service/performance expectations. Partners with vendor to problem-solve service issues
Works in conjunction with Magellan security and HR to propose recommendations for exceptions to standard processes (within program scope) for unique situations and does so without direction or approval from the supervisor
Investigates data in the network to understand or probe into what may have occurred with a provider, and research to make decisions about whether or not to pursue a provider based on research
Maintains tracking systems and manages counselor data to assure that credentialing information is shared in a timely manner between Human Resources, Credentialing, and Operations departments, and criminal background check vendors. Investigates and problem-solves delays
Facilitates resolution of provider complaints, claims, and issues to assure a timely response and resolution within program expectations
Actively participates in quality improvement activities to increase quality of network recruitment, provider relations and complaint management
Ensures that all credentialing criteria are met prior to provider?s deployment
Continuously monitors provider?s credentials to ensure they are compliant with performance guarantees

184

Casino Services Representative Resume Examples & Samples

Resolve any guest problem or perceived inconvenience both positive and negative in nature
Assist in meeting arriving bus groups
Act as “Sales Representative” and central information center for the property, usually being the first contact by guests
Paging in both Pavilion and Casino when requested
Provide complimentaries when play warrants
Redeem coins, tickets, chips and cash guest checks
Maintain and assure the proper handling and routing of all paperwork
Be familiar with the safe handling of cleaning product, equipment, and supplies
Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
Creative and innovative in guest satisfaction skills
Foster and maintain positive employee relations in a supportive environment
Must be able to maintain confidential and proprietary information
Ability to work effectively independently and as part of a team
Must have excellent business communication skills and strong time management skills
Ability to share or divide attention among several ongoing activities, projects or assignments
Ability to interpret and explain company policies and procedures to others
Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies

185

Ord-maintenance Services Representative Lead Resume Examples & Samples

Ability to read, comprehend and follow instructions, procedures, blueprints, diagrams, manuals and to comprehend and follow verbal instructions in English, the global aviation standard
Demonstrated ability to lead others
Advanced background and knowledge of electronics and troubleshooting generally acquired through commercial aviation, military experience or technical school education combined with two years of related industry experience
Ability to work in a high-stress, high-pressure environment
Consistently works on moderately complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures
Acts independently to determine methods and procedures on new assignments. Often acts as a facilitator and team leader
As a highly skilled specialist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways
3 - 5 years related industry experience preferred
Appropriate academic/technical qualifications and experience to satisfy regulatory licensing for assigned country or geographical region, and customer requirements e.g. FAA, CASA or EASA A, B1 and/or B2 with relevant type ratings
Airline maintenance operations and 24/7 technical support experience highly desired

186

Employee Services Representative Resume Examples & Samples

2 years’ of customer service, Payroll or HR administrative experience
Superior client service skills (both verbal and written) and strong active listening skills
Ability to collaborate & work effectively within cross functional teams
Excellent time management skills & ability to meet deadlines

187

Reception Services Representative Resume Examples & Samples

Handle incoming package deliveries, maintain maintenance and requests logs
Ability to recognize when a job needs to be done, and to do it successfully
Desire to take initiative and determine the appropriate approach for a variety of situations
A high school diploma, or equivalent work experience

188

User Services Representative Resume Examples & Samples

Provide user installation, configuration, and troubleshooting assistance for common. productivity software and specialized software specific to SoC
Support public and research computers by installing and maintaining hardware, software and peripherals
Perform technical documentation and information technology related administrative duties
Provide on-site general technical assistance and consulting to SoC faculty and staff
Have a minimum of 2 years experience in a user support position
Proficiency in at least two major operating systems (Linux, Mac, Windows)
Excellent communication and people skills
Ability to lift and move computer components that weigh up to 40 pounds
Effective working independently and as part of a small team of professionals
4 to 6 years similar industry experience
Experience working in a higher education environment

189

SCA Special Services Representative Resume Examples & Samples

Requires High school diploma or equivalent
5 years customer service experience and extensive knowledge of systems
Strong analytical and problem solving abilities
Attention to detail, excellent follow through and strong organizational skills
Knowledge of all lines of business, or any combination of education and experience, which would provide an equivalent background
Handles most complex inquiries received by the SHOP Call Center
Handles inbound and outbound phone calls as well as email inquiries and email responses
Must thoroughly document issues and outcomes in multiple systems (FSD, REMEDY, HICS etc.)
Routinely (multiple times a day) SSR’s communicate with several internal and external stakeholders
Creation, routing, and resolution of REMEDY tickets
Access to CMS Email systems

190

Lending Services Representative Resume Examples & Samples

Receive and process securely all incoming new dealer Applications. Review all documents received to ensure all items for same dealer/correct entity and decision whether package complete to proceed to Underwriter. Handle all customer (internal/external) communication regarding application packages and pending issues that need resolved
Provide reporting/initial analysis on all temporary Increase requests, ensure all approvals received and PPA is adhered to regarding approvals, decline increase requests not within PPA, communicate decision regarding increase to field, and activate temporary increases for lines of credit
Receive, review, and process all dealer address changes, account changes, and bank account changes. Ensure adherence to PPA, question documents received if not within PPA, identify potential risk situations, collect proper document, and handle all communication to internal/external customer regarding
Assign all approved contracts to Dealer Orientation Team for closing and update Salesforce regarding assignment to trigger contract flow
Review all incoming company contract signature pages. Ensure PPA is adhered to regarding Legal requirements of contract signing. Identify potential risk items regarding falsified signatures. Decision signature page approval or identify and communicate any rejection items to resolve
Receive, review, and process all company new dealer account activations and current dealer line increase activations. Ensure all contract items align with underwriting approval. Input/activate dealer terms and line of credit. Identify and communicate any needed activation holds on items requiring resolution prior to activation. Correctly file UCC/PPSA/Hypothec on new dealers to ensure NextGear Capital’s securitization on dealer inventory. Communicate activation to all internal/external customers
Responsible for tracking and sending all PMSI notices on NextGear dealers to prior filed Lenders
Responsible for handling Non-Purchase Money Funding dealer set up and ensuring all PPA is adhered to and that NextGear is secured on NPMF set up. Review all incoming NPMF requests, review/analyze NextGear UCC positioning and agreements in place. If NextGear not secure and agreements required from other Lenders, handle all communication and coordination between field teams and legal teams in obtaining Inter-creditor/sub-ordination agreements
Maintain and handle all maintenance items on NextGear Capital UCC portfolio. This includes processing all UCC Continuations, amendments needed, and process/review of all UCC/PPSA/Hypothec alerts to ensure no risk in securitization to NextGear Capital inventory
Responsible for tracking and all review/analysis on UCC required terminations
Receive, review, and process all dealer account termination requests
Process various department reporting as necessary
Handle and process all incoming daily department mail and hard contract documents and agreements
2+ years of experience; College degree preferred (but not required)
Customer service experience (at least 1 year)

191

Employee Services Representative Resume Examples & Samples

Provide customer service to employees and all levels of staff by receiving and responding to any queries regarding to HR
Bachelor or Diploma Degree in HR or related fields
At least 2 years working experience in HR related field. Fresh graduates are welcome to apply
Customer oriented with sense of urgency in works
Strong communication skills. Must be able to speak & write in Korean and/or Japanese
Able to work independently in a virtual environment
Versatile and able to rotate to other areas of services within HR

192

Consumer Services Representative Resume Examples & Samples

2 years of equivalent customer support function and/or call center work experience
Type 40+ WPM
Good verbal and written communication skills, bilingual in Spanish and/or French a plus
At least two (2) years of experience in a product-based customer support function and/or call center environment; preferred in the hardware and home improvement industry
Understands coaching concept and is coachable
Ability to perform appropriately under stress and with displeased consumers is also necessary
Flexibility to work overtime and weekend hours
Strong attendance and punctuality are required
Technical customer service experience preferred

193

Ambulatory Services Representative Resume Examples & Samples

Reception & customer service
Creating or verifying Master Patient Index (MPI)
Registration demographics
Visit management
Appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc)
Insurance/coverage verification
Co-payment collection
Front-end review and correcting registration & insurance edits
Pre-authorization, referral coordination and referral reconciliation
Referral work lists
Billing charge entry
Batch controls
Billing (TES) edits
Hold bill edits
Charge reconciliations
Billing and managed care functions
Provides physician and departmental support such as managing physician & manager calendars, schedule physician & managers’ administrative appointments, handles or routes calls to the department, verifies credentialing documents, etc
Provides general administrative support to include, word processing, spreadsheets, presentation software to create and edit department documents and presentations; handling forms, phones, filing, making appointments,
Must be able to maintain strict confidentiality of all personal/health sensitive information
Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required

194

Ambulatory Services Representative Resume Examples & Samples

Reception & customer service creating or verifying Master Patient Index (MPI) registration demographics visit management appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc) insurance/coverage verification co-payment collection front-end review and correcting registration & insurance edits pre-authorization, referral coordination and referral reconciliation
Provides a variety of administrative duties in support of the practice (such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc)
Other related duties as needed
Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues. Must be able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities
Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and web/internet is required
Experience with standard hospital registration & billing systems or ability to learn such systems is also required
Position will be responsible for OR and Endoscopy Registration

195

Operations Services Representative Resume Examples & Samples

Conducts on the job training concerning basic team processes: policy management and typing
Assists in Special Projects as appropriate for level of knowledge
Participates in team meetings to share knowledge and information
Basic knowledge and understanding of mathematical concepts
Demonstrated basic grammatical and/or spelling abilities
Demonstrated experience and efficiency using PC software applications (e.g. Microsoft Office, Internet Explorer, Outlook, Acrobat, etc.)
Demonstrated reading comprehension skills
Demonstrates effective verbal and written communication skills and active listening skills
Demonstrates tact and diplomacy when dealing with others
Keyboarding/typing ability at 30 wpm

196

Investor Services Representative Resume Examples & Samples

Provide exceptional service for all inbound inquiries from Investors
Qualify inbound inquiries and “inactive” leads and convert to qualified prospects for the Investor Services team
Implement creative ways to improve our customer relationships, tailor and share performance-enhancing suggestions
Act as an outward-facing ambassador of Lending Club’s vision, brand, and products
Driven by creating a world class customer service experience and thrive in a competitive environment
Communicate with warm leads via phone
Plan and manage the new account documentation, opening and funding processes
Manage the ongoing processing of all transactions and ad hoc requests
Support sales team with service related requests such as bonus tracking, reporting projects, and account creation
Provide basic technical support to assist investors in troubleshooting issues
Analyze and research data from various sources to resolve Investor issues and inquiries

197

Maintenance Services Representative Resume Examples & Samples

Ability to read, comprehend and follow instructions, procedures, blueprints, diagrams, manuals and to comprehend and follow verbal instruction in English, the global aviation standard
Proficient in Word, Excel, Outlook (MS products)
Determines methods and procedures on new assignments
Works on problems of moderate to diverse scope requiring considerable judgment and initiative
As a skilled specialist, completes tasks in resourceful and effective ways

198

Card Services Representative Resume Examples & Samples

Assist credit union staff, corporate clients, and member's needs related to card products & services
Perform all facets associated with credit/debit card dispute claims
Investigate Visa Fraud cases and identify fraud patterns
Two years financial institution experience
Ability to work in a multi-task environment
Card Services experience and/or Visa Dispute Resolution knowledge preferred
Working knowledge of basic accounting principles
Proficient in MS Office products
Understanding of Visa's Rules and Regulations preferred
Familiarity of vendor systems ~ FDR, TMG, Ease Imaging, Akclerant, and Epysis preferred
Knowledge of credit/debit card electronic systems/networks preferred

199

Mail Services Representative Resume Examples & Samples

Daily interaction with postal courier to receive all incoming parcels and mail pieces
Physically inspect all incoming items specifically monitoring for suspect items
Quarantine suspicious parcels/mail pieces immediately and alert appropriate personnel and enforcement agencies
Process daily mail drops which include the following: sorting, routing and distributing of all incoming and outgoing mail pieces to all departments
Log package details for all parcel deliveries (FedEx, TNT, DHL, UPS, and others) into the Arrival Tracking System
Process all outgoing mail pieces using a Pitney Bowes DM1000 mail processer
Run transaction reports by groups and compile information to create management/finance reports
Replenishes postage “online” by maintaining balance records and requesting postage from finance
Process daily Express packages using the Express Shipping Computers
Interface with International and Domestic Courier Representatives, as well as internal customers
Strong customer and results orientation
Ability to organize workload for effective implementation and results orientation
Ability to adapt as the external environment and organization evolves
Calm, flexible and efficient when dealing with challenges
Ability to exercise sound, independent judgement
1 year Mail Services or Shipping/Receiving

200

Lake Services Representative Resume Examples & Samples

Associates degree and 3-5 years of work experience OR 5-7 years of relevant work experience without a degree
Previous boating experience (operating, trailering, and launching)
BS degree in Technical or Life Sciences-type field (e.g. Engineering, Scientific, Environmental, Land/Recreation Planning and Management, Forestry, etc) or Associates degree with 5 or more years related experience
Experience in jobs requiring excellent interpersonal savvy
Excellent computer skills in the use of MS-WORD, MS-Excel, Access, PowerPoint and SharePoint sites
Demonstrated proficiency in technical writing and interpreting complex ideas/concepts into written documents
Experience interpreting, following and instructing others on the use of established procedures
Ability to acquire DOT certification for usage of Commercial Motor Vehicles
Five or more years experience in dealing directly with state/federal regulators, resource agencies or the general public concerning environmental, land use or permitting issues
Ability to review and understand surveys and leases
Experience in addressing natural resource policy issues
Evidence of being an accomplished program manager
Evidence of applying good planning skills
Expertise in the use of GIS/GPS equipment and ESRI Arcview software
Experience with use of aerial photography
Excellent communications skills (verbal and written) and listening skills
Experience managing multiple tasks efficiently with minimal direct supervision
Proven ability to maintain composure and professionalism when dealing with conflict
Process-oriented with excellent problem-solving skills
Knowledge of Duke Energy lakes, especially the Yadkin-Pee Dee reservoirs and Lake Robinson
Demonstrated ability in leading a diverse team of stakeholders in negotiating agreements and experience in facilitating meetings and developing logistical arrangements for those meetings
Familiarity with leasing of property and management of such leases
Familiarity with PeopleSoft Financials system reporting
Demonstrated willingness to embrace and facilitate organizational change
Demonstrated focus on teamwork

201

Labor Services Representative / Trainee Resume Examples & Samples

Investigative Officer 1 (Chinese, Korean, and Spanish parenthetics), SG 16
Labor Services Representative (Chinese, Korean, Spanish parenthetics, LVER parenthetics), SG 16
Youth Counselor 1 (Spanish Language), SG 18

202

Investor Services Representative Resume Examples & Samples

Attention to detail and organization skills
Ability to multi-task in a fast paced environment and manage multiple clients
Experience with Microsoft Excel and Outlook

203

Investor Services Representative Resume Examples & Samples

Monitor and reconcile client bank account activity
Attention to detail and strong organization skills
In depth experience with Microsoft Excel and Outlook
Knowledge of Advent Partner a plus

204

Senior Investor Services Representative Resume Examples & Samples

Developing and training new and entry level staff
Offer best practice and process improvements
2-4 years’ experience in a similar role

205

Senior Investor Services Representative Resume Examples & Samples

Perform anti-money laundering checks and follow up with investors for missing information, if necessary
Develop and train new and entry level staff
Prepare redemption wire payments
Prepare and distribute contract notes
Prepare monthly share registers
Process audit confirmations
Understanding of anti-money laundering procedures and compliance
Understanding of accounting concepts and financial reporting
Team player who also has the ability to work independently, problem solve, and take initiative
Ability to thrive in a technology focused and paperless office

206

Towing Services Representative Resume Examples & Samples

Prospect for new business in a manner prescribed by management
Receive sales calls for wrecker services
Generate sales calls to increase towing service revenue
Quote towing services to customers with approval from Wrecker Fleet Manager
Interface with customers and maintain customer service
Work wrecker, drive wrecker & facilitate wreck recovery equipment
Create, maintain, and report timely daily trip reports
Work with Service Department on scheduling repairs for trucks and equipment towed in
Maintain applicable CDL license
Add new customers to appropriate mailing lists
Act as a public relations liaison for the dealership
At least 12 months recovery experience with fleet service experience preferred; or equivalent combination of education and experience
Must possess a current and valid commercial driver license (CDL) with a driving record that meets the insurability guidelines set forth by the company's insurance carrier
Must be able to drive a Class 8 commercial tow truck

207

Welcome Services Representative Resume Examples & Samples

Provides accurate and timely information in person or over the phone to patients, families, visitors, and staff
In a professional and courteous manner, accurately intakes and documents all patient/visitor requests upon deman
Collaborates with volunteer services and hospital ambassadors to support expanded coverage of the welcome desks to ensure HCMC provides a warm greeting, expert guidance and accurate information to patients and families
Coordinates and partners with other departments facility-wide to facilitate patient and visitor needs as necessary (i.e., clinical departments, security, interpreter services, transportation)
Operates electronic resources such as phones, pagers, vocera and computers and needed programs (EPIC, the internet/intranet and Microsoft Office, etc.) to complete required work and assist patients and families
Responds to inquiries of customers from incoming calls and correspondence to answer questions and/or resolve problems
Exhibits excellent verbal communication
Performs routine office tasks and/or projects necessary for Patient Experience Services as needed by the supervisor
Functions as a hospital resource for patient/visitor questions concerning HCMC services
May provide way-finding assistance for all HCMC patients/visitors by escorting them to desired destination
Maintains up-to-date and accurate resources (internal/external) applicable to patient information
Partners with departments and staff to provide information and facilitate connections for internal and external customers
Supports Security enhancements and responses in common areas
One (1) year of office customer service experience
Heavy telephone and customer interaction experience
OR- Six (6) months of above experience plus completion of an approved business or technical school program
Three (3) years of clerical experience including one year of experience appropriate to customer service and/or healthcare or human services
Previous experience working in a health care setting
Fluency in additional language(s) besides English
Proficiency with computers and commonly used programs (Microsoft Office, internet/intranet, etc.)
Fluent in reading, writing and speaking English
Compassionate and dependable
Ability to relate well with people of various backgrounds and at all levels of the organization
Commitment to delivering excellent customer service

208

Services Representative Resume Examples & Samples

Completes tasks based on assigned team queues to ensure claims management policies and procedures are followed to assure compliance with service standards, state statutes/regulation, plan documents, industry best practices and client service
Performs financial activity tasks such as processing incoming checks, stop payments, escheatment, mileage calculations, prepayments, medical bills, etc
Responsible for systems coding including client setup and maintenance, and EDI and ISO filings
Responds to subpoenas; following up on outstanding authority requests for reserves, settlements, closures, etc.; state forms based on jurisdictional requirements
Coordinates Vendor referrals
Ability to meet production goals to meet service level agreements
Supports the organization's quality program(s)
Knowledge of claims handling and processing

209

Business Services Representative Resume Examples & Samples

Coordinates and conducts training for subcontractor and vendor employees
Track contractor submitted paperwork and new hire paperwork including fingerprinting request badges and fill out forms 40156/40157
Maintains project document files
Provide support to the project staff
Gathers, compiles, tracks and reports on information relevant to project assignment
Sets up and maintains files, refers callers, arranges meetings and conferences, receives, refers and answers mail
Compiles and generates meeting agendas and miscellaneous correspondence
7+ years of related experience. Specialized training or experience may be substituted for the experience. HS Diploma or GED required

210

Senior Student Services Representative Resume Examples & Samples

Minimum three years work experience in a customer service position
Consistently displays accuracy and attention to detail
The ability to be helpful, respectful, approachable, and team oriented to build strong working relationships and a positive work environment
Familiarity with multiple computer applications including MS Word, PowerPoint, Excel, Access, email, and web browsers
Displays consistency and success in adhering to deadlines
The ability to prioritize, plan, organize, and schedule in an efficient and productive manner with attention to detail
Demonstrated ability to perform duties and responsibilities with attention to detail and support for organizational policies, as well as the ability to anticipate demands/pressures of assignments and adjust accordingly
Some college work or an AA degree
Five year’s work experience in customer service field

211

Parking Services Representative Resume Examples & Samples

General parking encounters
Motorist assists
Special event management
Giving directional assistance
Informational meetings
Various presentations
Committee service
Patrol activities
Working in the information booth
Streets
Buildings
Departments
Parking regulations
Parking lots/zones
Events
Schedules

212

Provider Services Representative Resume Examples & Samples

Responsible for supporting various Medicare provider services functions emphasizing on developing and implementing standards and best practices
Supports enterprise-wide interpretation and analysis of standard template provider agreement terms and provisions
5 years healthcare administration

213

Banking Services Representative Resume Examples & Samples

At least 1 year of branch operations or new accounts experience highly preferred
Strong ability to utilize MS Word, Excel and Outlook
Previous data entry experience highly desired
Excellent written and verbal communication skills are needed to interact effectively with all levels of Bank personnel
LI-NK1

214

Regional Teller Services Representative Resume Examples & Samples

Exceptional client service skills
Excellent interpersonal and communications skills, and a professional manner
At least one (1) year of retail sales and client service experience preferred, as reflected by working in a retail store or restaurant
Ability to cross-sell products and services
Computer skills with the ability to learn new applications as necessary
Ability to lift heavy coin as well as stand on feet for a long period of time
Ability to work occasional evenings and weekends, based on branch needs

215

Vip Services Representative Resume Examples & Samples

Checking the guest into and out of the hotel
Review guest pay folio’s to settle the balance when necessary
Be able to learn and retain the ability to use new software programs as necessary to improve guest service
Assisting the Management, Casino Hosts in accommodating guest’s event/hotel, restaurant, and spa/salon reservations
Attend the Bar in the VIP Lounge
Maintain a clean and safe work environment
Answer the Phones in a orderly and timely manner without sacrificing the service level; typically a phone call should be answered within three rings
Stocking the VIP Bar/Cabinets and Desks at the beginning (when opening), throughout and the end of the shift(when closing)
Assist the department as necessary to encourage a prosperous and friendly work environment
Ability to use and maintain a cash drawer
Knowledge of LMS, Microsoft office, Outlook
Computer proficiency-a must

216

Payor Services Representative Resume Examples & Samples

Bachelor’s Degree in business or related field preferred
Three (3) years experience in healthcare or insurance field preferred with a minimum of one (1) year experience in managed care
Ability to read, comprehend and analyze information regarding contracts and other business agreements
Excellent interpersonal skills including excellent verbal and written communication skills
Demonstrated knowledge of customer service skills when responding to questions and other inquiries from internal and external customers
Strong computer and software skills

217

Data Management Services Representative Resume Examples & Samples

High School diploma or equivalent; some college preferred but not required
Prior customer service experience preferred
Excellent organizational and prioritization skills; ability to multi-task, work independently & be a self-starter
Excellent PC skills that includes Microsoft Office suite
Strong Excel skills required
SAP and MARC experience preferred
Professional written and oral communication skills
Ability to work in quick paced environment

218

Veterans Services Representative Resume Examples & Samples

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Serve as a primary contact for the veteran and his/her representative or advocate and the decision-maker for compensation or pension claims
Explain the full range of VA benefits and all related programs
Decide the necessity for and type of examinations, reexamination or opinions to determine the existence of or to evaluate disabilities resulting from diseases or injuries
Develop comprehensive requests for these examinations/opinions to ensure appropriate evidence is received from which to adjudicate the claim
Prepare correspondence to members of Congress and special interest groups on case assignments and other "controlled" correspondence
Mandatory travel for initial training is required
Click submit my answers to submit your application package

219

Business Services Representative Resume Examples & Samples

Must have the ability to build and work project plans for different EPM projects
Must have the strong troubleshooting skills for all aspects of the Oracle EPM stack
Must be able to speak to installation, migration, maintenance, troubleshooting, performance tuning and administration of Oracle EPM/Hyperion for enterprise clients
Must have deep technical knowledge and experience with Hyperion Planning, HFM, Essbase, Financial Reporting, FDM, AND EAL, installation, configuration, and administration
Must have demonstrated ability to architect, design and build all aspects of a Hyperion Planning system including loading data and metadata, creating data forms and business rules

220

Technology Services Representative Resume Examples & Samples

Review and research as well as accurately respond to all technology related inquiries escalated by Relationship Managers, trading, sales, and direct incoming advisor queues
Maintain all technology services queues (phones, KANA, salesforce, workflow, Outlook e-mail) to attain service level goals
Work closely with internal associates and advisors to troubleshoot errors and find solutions to technology challenges that prevent the proper use of our technology platforms and tools
Maintain current knowledge of TD Ameritrade Institutional products and offerings
Serve as point of escalation and resource for internal associates and advisors regarding ongoing technology issues and concerns / suggestions

221

Credit Services Representative Resume Examples & Samples

Proven evidence of Medtronic Leadership Traits
Bachelor’s degree in business, finance or accounting
At least 3 years relevant working experience in similar MNCs environment
SAP knowledge would be added advantage

222

Homeless Services Representative Resume Examples & Samples

Conduct inspections in single adult and family shelters certified by the Office of Temporary and Disability Assistance to ascertain compliance with applicable regulations. These inspections consist of thorough reviews of the physical plant including health, sanitation and safety standards, and review of programmatic requirements such as resident rights and services, admission/discharge policies, staffing, food service, child care, recreation, and record management
Review inspection reports of uncertified shelters submitted by local social services districts and conduct follow-up inspections, when required by regulations
Prepare written reports and findings regarding all inspections
Investigate complaints and conduct follow-up inspections where warranted
Provide technical assistance to shelter operators
Review and approve shelter operational plans
Review and approve applications and reapplications for shelter certification
Participate in the development of new and revised shelter regulations and homeless policies
Assist in the review of operational budgets and the development of shelter per diem rates

223

EDL Licensing Services Representative Resume Examples & Samples

Ability to accept personal accountability for the work assigned to meet the goals of Agency
One (1) year experience in evaluating complex information to ensure accuracy and verifying complex rules, laws and policies,
One (1) year experience in explaining complex rules, laws and policies or procedures

224

Assistant Accounting Services Representative Resume Examples & Samples

Knowledge of Accounts Payable processes
Data entry skills
MS Excel skills
Ability to be detail-oriented, thorough, and accurate

225

Accounting Services Representative Resume Examples & Samples

Knowledge of departmental policies, procedures, and processes
Knowledge of Accounts Payable and Accounts Receivable
Microsoft Excel skills
Oral and written communication skills
Ability to communicate in a clear and concise manner via the phone, email, and in person
Ability to take initiative in all situations

226

Player Services Representative Resume Examples & Samples

Provide excellent service to customers across all platforms (web and iOS)
Research and resolve customer inquiries, including technical issues, billing questions, and general feedback
Monitor iOS player reviews and respond when appropriate
Utilize multiple support tools resolve customer issues and respond to customers in a timely and respectful manner
Escalate issues to the appropriate department to ensure everyone is informed
Conduct proactive outreach to VIP customers and ensure they’re given special treatment
Regularly track, analyze and report on customer feedback and identify trends
Represent the voice of the player internally with various teams, sharing feedback and advocating for improvements
Track, analyze, and report on customer data to ensure we make informed decisions about our products, services, and promotions
Enter accurate information into support tools regarding customer communications
3-5 years of customer service experience for consumer products. Web and/or mobile gaming experience a plus
Excellent time management and organization skills; ability to handle multiple tasks and work in a fast-paced, time-sensitive environment
Demonstrated ability to deliver high-quality service within agreed upon timeframes
Ability to navigate challenging situations in a positive and professional manner
Ability to deliver good and bad news in a way that demonstrates to the customer that we’ve heard them, we understand their issue, and are working hard to resolve it
Excellent written communication skills; ability to respond to customers via messaging tool in a friendly, professional tone
Open to occasional, compensated Saturday and/or Sunday hours
Ability to identify customer needs and recommend solutions
Good judgment and decision making skills
Team player—helpful, willing to pitch in, goes the extra mile, shares ideas
Parature, ZenDesk or other ticketing system administration knowledge is a big plus

227

Player Services Representative Resume Examples & Samples

Provides appropriate levels of guest service with all guests in an effort to exceed their expectations
Accurately count assigned bankroll, conduct cash and coin transactions, and Redeem S.D.S tickets
Perform cash transactions in the associate window including issuing and receiving catering banks, issuing and receiving slot wallets, and paying jackpots
Maintains a working knowledge of facilities, as well as special events on property, in order to advise customers of same, whenever possible
Provide guest information as to the use and benefits of the Player’s Club cards. Answer questions pertaining to ratings, promotions, complimentary, and special events

228

Bh Player Services Representative Resume Examples & Samples

Process personal checks and credit/debit card transactions through the computer system
Must be able to operate equipment such as a jet sorter and bill counter
Assist guests with departmental transactions following all gaming regulations, Resort and departmental policies, and procedures
Promotes positive Guest Relations through prompt, courteous and efficient service
Enroll new guest by keying profile information into the CMS system
Held accountable, to a very high degree, for the accuracy and thoroughness of departmental records and reports
Must have working knowledge of general Player Services procedures, policies, and Title 31 regulations and be able to implement these regulations in his/her capacity as a Player Services Representative

229

Columbia Gorge Express Visitor Services Representative Resume Examples & Samples

These are temporary seasonal assignments, expected to run from Memorial Day weekend to September, not to exceed 1040 hours, and are not regular status employees eligible for vacation, sick, personal or holiday leave
Explain and provide information on the Columbia River Gorge Express to the public
Communicate with bus drivers, OPRD, TMOC and maintenance staff
Keep track and report on any issues or opportunities for improvement s
Ensure traffic is moving safely within the parking lot, monitor congestion, and communicate any traffic issues to TMOC or maintenance staff
Produce summary of the weekend activities to be shared at the staff operations and monitoring committee meetings
Ensure communication materials are up to date
Coordinate with ODOT staff and transit providers to ensure service is functioning as expected
Monitor site signs to ensure the signs are adequate and are meeting the needs of the transit riders
Assist with operations at the Multnomah Falls Parking lot as needed. Coordinate with OPRD staff to ensure that Rooster Rock State Park facilities are functioning as expected
Coordinate with project partners to assure transit if functioning as expected
Complete the required supplemental questions

230

Hospitality Services Representative Resume Examples & Samples

Responds to patient call bell(s) and tends to patient’s comfort needs (i.e., patients in pain, in need of toileting, food requests and phone/television service requests)
Answers or relays patient questions or concerns to the appropriate nursing staff
Provides emotional support and comfort care to patients and family members by giving personalized attention, minimizing patient anxiety and boosting patient and family member’s morale
Implements Service Recovery program for patients and families
Ensures patient identification verification through continuous wristband checks
Encourages patients and family members to view the hospitals safety video
Maintains and updates patient communication boards
Collaborates with the Food & Nutrition Department and distributes and collects patient meals
Reviews diet listings before each meal with the nursing staff to ensure correct patient diet orders and NPO adherence
Observes patient eating patterns and monitors diabetic patient food consumption and reports patients at high risk for hypoglycemia to the nursing staff
Requests Silver Spoon Service as needed
Supports the “Falling Star” initiative by monitoring patients who are at high risk for falls
Documents patient input and output levels for the nursing staff
Reports service problems and provide patient and family member’s feedback to the appropriate department team members
Performs related duties, as required
Cardiopulmonary Resuscitation (CPR) preferred. May be obtained during the first three months of hire
Two (2) years’ experience in customer service or hospitality services preferred
Excellent verbal and interpersonal communication skills and basic math skills required
Ability to read, write and communicate in English preferred

231

Employee Services Representative Resume Examples & Samples

Research and resolve customer inquiries via calls, emails, or remedy tickets
Maintain SAP HR Data, perform maintenance-related data entry into SAP, and workflow administration
Sort mail, file, scan, etc. as needed within HRSC and other HR groups
Knowledge of the Company's policies and procedures
Knowledge of SAP, HRIS preferred
Considerable knowledge of subject matter, principles, and concepts of the field
Strong customer service skills, ability to deal with the most difficult callers
Microsoft Office Suite skills
Advanced research skills
Ability to calmly manage complex customer service situations
Ability to prioritize customer service issues and escalate as needed

232

Builder Services Representative Resume Examples & Samples

Interface effectively with construction field supervisors, vendors, subcontractors, and management
Place extra orders for builders with suppliers
Process and proof job starts
Resolve invoice problems with suppliers
Prepare weekly and monthly reports as necessary
Must be detail oriented and able to deal effectively with numerous interruptions
Efficient follow-up and organizational skills
Possess strong computer skills including Word and Excel applications (JD Edwards a plus)

233

Builder Services Representative Resume Examples & Samples

Place extra orders for Builders with Suppliers / Vendors
Resolve invoice problems with Suppliers / Vendors
Coordinate Supplier deliveries
Maintain Supplier / Vendor pricing in the purchasing system
Maintain Supplier / Vendor information
Manage National Account purchasing program
Proven ability to manage many moving parts in a professional setting with multiple ongoing priorities
Clear and concise communication with internal and external customers
Ability to work efficiently and competently with numerous interruptions
Efficient and effective follow-up and organization skills to meet and exceed deadlines
Demonstrated experience taking initiative to get things done and accomplish tasks without having to be asked several times
Past experience in the home building or construction industry is a plus
Positive, enthusiastic attitude and strong work ethic
Proficient in MS Office (Outlook, Excel, Word) and basic computer knowledge. Able to pick up software quickly

234

HME Access Services Representative Resume Examples & Samples

1 year of customer service experience in a high pressure environment
In compliance with the Providence Health & Services-OR Human Resources policy #302 “Background Checks”, a criminal background check is required for this position, based on assigned duties
1 year of customer services experience in healthcare field
1 year of experience with insurance verification, medical terminology and medical coding

235

Diagnostic Services Representative Resume Examples & Samples

Support and perform Point of Service Collection functions to collect patient obligations as needed
Refer patients to appropriate person for questions regarding collections, insurance coverage, and financial assistance
Disseminate information to patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, and other information as necessary
Clerical, customer service, or administrative support experience in a highly customer-oriented organization
One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment
A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program
One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance or regulatory guidelines, release of information processes
Electronic Medical Record experience
Prior experience in a healthcare setting

236

Accounting Services Representative Resume Examples & Samples

Work with Lutron customers and vendors, handling all aspects of accounting transactions
Significant time on the phone listening to and speaking with customers/vendors to answer their questions and address their concerns
Drive forward a vision of Lutron as a best in class organization with which to do business
Use your strong attention to detail to help our customers and vendors do business with Lutron as easily as possible
Stay aligned to Lutron’s culture and values

237

Business Services Representative Resume Examples & Samples

Responsible for direct contact with employers in all counties served by the area/district Office
Determine the employers' needs and work with the employers to help identify how the features and benefits of the DSB Vocational Rehabilitation Program can address those needs resulting in the direct placement of blind and visually impaired individuals in the competitive labor market
Work directly with the counselor regarding the placement readiness of the consumer, determine the best suited marketing plan for the consumer, and conducts job seeking skills and/or interview training, as needed
Provide job-coaching services when needed
Take consumers on interviews, provide reader services as needed to secure employment, and assist consumers in completing applications and writing resumes
Provide regular follow up with employers to foster the long-term relationship needed to secure multiple jobs with the employer over time
Explain tax incentives and credits to employers, attend job placement functions in other agencies in the public and the private sector, and serves as an advocate and resource to employers on issues concerning the employment of people with disabilities and specifically employment of persons with blindness and visual impairment
Work with people from various backgrounds and be knowledgeable about area employment resources and current labor market and economic conditions
Considerable knowledge with job placement of eligible consumers in compatible and competitive employment to include ability to access labor market information
Thorough understanding of the local and regional job markets
Ability to implement a job development and placement plan targeting long-term relationship with multiple community employers
High level interpersonal communication skills
Ability to develop rapport and cooperation with consumers, family members, employers, and other persons connected to successful vocational placement

238

Premium Services Representative Resume Examples & Samples

To provides superior customer service to our first and business class passengers and corporate accounts travelers to ensure return business for AA
To identify and takes care of our Concierge Key passengers, AAirpass travelers and our most loyal AAdvantage frequent flyers - such as Executive Platinum, Platinum and AAdvantage Gold members
To carry out Inter-terminal passenger transfers
To respond positively and act quickly to resolve problems such as over sales and misconnecting first and business class passengers
To liaise regularly with our Sales offices to coordinate upgrade requests
To work in all areas of Premium Customer Services, including the Admirals Club, Arrivals Lounge and Flagship Lounge, First and Business class check-in, Flagship check-in and Concierge Key
To recognize potential new business involving corporate, government and entertainment industries
To sell and promote AA services and products to club/lounge members and their guests, including one day passes for Admirals Club and Arrivals Lounge
To facilitate flight, car and hotel reservation requests
To reissue boarding-passes and provide flight and fares information
To achieve Admirals Club membership sales goals
To assist AA senior management as requested
To provide assistance with operational functions in all areas of Premium Services and work closely with Customer Services, Sales and Marketing
Prior customer service experience is essential
Strong working knowledge of SABRE is required
Be sales and solution orientated
Able to resolve conflicts within time constraints
Strong organizational and judgment skills required
Enjoy face to face contact with our customers and be representative of the company at all times
Excellent grooming and smart appearance
Adaptable to change
Prepared to cover off schedule operations
Enjoys promoting and selling a product/services
This position can involve a lot of walking
A willingness to work in a shift environment (including weekends, bank and public holidays)
Be able to communicate effectively in both spoken and written English

239

Visitor Services Representative Resume Examples & Samples

Must be able to work a flexible schedule which may include weekends, holidays, and occasional evenings as per operational needs. Must be able to work a variable work schedule due to vacations or illness of other admissions staff
Skill in using office equipment such as 10-key adding machine, fax, copier, etc
Ticket sales experience and credit card transactions/reporting experience. Ability to operate a computerized ticket sales system. Cash handling experience
Skill to accurately and completely process credit card purchases and provide for accurate accounting and record-keeping
Experience working in a customer-driven service organization. Excellent customer service, telephone and interpersonal skills
Ability to use computer to complete sales transactions and run reports
Knowledge of negotiable instruments (checks, foreign collection items, etc.). Good arithmetic and/or accounting skills
Knowledge and experience with personal computers

240

Mortgage Services Representative Resume Examples & Samples

Direct incoming departmental email requests to appropriate team member, acknowledge both receipt and assignment of request thru email reply, and confirm handoff with team member through email confirmation or task acceptance
Respond to requests for assistance, aiding internal customers, clients, producers and carriers in reporting, correcting or cancelling coverage on properties insured through our mortgage programs, as appropriate
Offer basic-to-intermediate helpdesk support for clients, agents and producers, escalating advanced or urgent matters to Supervisor, Management and/or HFS IT Staff as necessary
Achieve outstanding service by maintaining contact with clients, agents and producers to ensure that needs are met respective of inquiries made and services requested
Work closely with Service Coordinator(s) to manage, build and improve relationships through information sharing and consistent, familiar contact with our existing clients and agents
Maintain a functional understanding of loan servicing operations as relates to collateral management, insurance requirements and escrow responsibilities
Maintain strong functional knowledge of Mortgage Protection Insurance for lender-placed and REO risks that are self-tracked and reported by clients through iPol and variant or modified exposure only programs
Maintain user-level expertise in our web-based mortgage systems (iPol, etc)
Execute and document tasks and responses in accordance with department standards
Maintain an accessible pending file for outstanding correspondence, reports, customer requests, etc
Coordinate new setup actions and communications to ensure full compliance with legal and industry standards, while guaranteeing fulfillment of established quality assurance expectations
Work alongside Service Coordinator(s) to ensure delivery of new installation kits, supplies and necessary program material to clients (e.g. applications, certificates, instruction manuals, contact sheets, new user information)
Assist with web-based (Live Meeting; ProConnect) training for clients and/or agents
Apprise Immediate Supervisor/Team Lead of program customization opportunities and/or needs identified in the course of daily interaction with client, agent and/or producer
Apprise Manager/Supervisor of the following: unusual activity or requests, including requests for coverage or cancellation, as identified; prospective client inquiries or referrals received; awareness of business opportunities with current clients or producers
Perform all actions relating to the public, customers and companies in a manner consistent with HUB Financial Services privacy and security guidelines
Exhibit complete accuracy and control in delivery of non-public information to clients, producers and carriers
Participate in any special projects at management’s request
Must be a self-starter with the ability to work independently, as well as part of a team
Minimum 6-12 months experience in mortgage servicing, property insurance or related product or service
Creative and imaginative problem solving abilities with a strong desire to create win-win situations
Well organized. Good follow-up skills are essential
Ability to work in a fast-paced environment, effectively prioritize requests and manage time
Should have a working knowledge of financial services products, methods and coverage

241

Unit Services Representative Resume Examples & Samples

Answers telephone in a courteous and professional manner
Maintains supply levels, tracks and maintains equipment and orders replacements in a timely manner
Assists patients and families with any non-clinical questions, concerns and / or personal needs they may have (i.e. belongings, delays, support departments, etc.)
Orients the patient to the unit and room and reviews the welcome handbook and what to expect including instructions for the television, the telephone, meal ordering, visiting policy, parking, discharge options and other non-clinical needs
Acts as a service recovery champion by maintaining the materials and tracking requirements
Handles routing inquiries / issues, and directs patient complaints to appropriate individual with complete information. Proactively seeks out issues and addresses them
Assures the environment of the area is in appropriate condition and free of safety concerns. Reports safety concerns to manager
Proficient computer skills
Possess strong organizational skills and be detail-oriented in order to facilitate information, multiple tasks, and accurate completion of all required procedures
To work rotating schedule/shifts based on needs
Proficiency in a second language

242

Unit Services Representative, Orthopedics Resume Examples & Samples

Creates awareness of patient satisfaction on the unit by accessing and printing unit data, comments and individual surveys, and managing public displays with this information, i.e. communication boards
Initiates help desk tickets to resolve any IT issues and works to resolve other equipment problems as they occur
Promotes patient safety by participating in one-to-one patient observation as assigned, i.e. patient sitting
Assists in escorting patients and visitors to and from the unit or department, as needed
Takes minutes at staff meetings
Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.)
To work every other weekend
2 years experience in front desk, reception or customer service role

243

Unit Services Representative, Cticu Resume Examples & Samples

Provides clerical support in completing Advance Directives including documentation, informing the physician and collaborating with Consumer Affairs
Adheres to the standards identified in the Medical Center's Organizational Competencies
To work three (3) out of six (6) holidays

244

Owner Services Representative Resume Examples & Samples

Ability to display, at all times, a friendly, courteous and professional manner in dealing with owners, guests and other employees
Ability to clearly explain the processes involved in the owner use privileges
Ability to handle a multitude of tasks simultaneously
Ability to prioritize and complete tasks in a timely manner
Ability to communicate to supporting departments any necessary information or requests
Ability to accurately maintain owner files, records and all pertinent updated information
Ability to ascertain the owner/guest needs and correctly answer questions and concerns
Ability to build owner files, update spreadsheets, verify information for accuracy
Ability to perform extensive data entry
Ability to correctly process a reservation request
Ability to read and understand spreadsheets and charts to ascertain availability
Ability to perform research in a timely manner where owner issues are of concern
Ability to generate reports, spreadsheets and tracking for review by manager
Ability to create reports on a daily, weekly, and monthly schedule
Ability to handle a multi phone line system
Ability to quote and be familiar with room and rate availability for current and future dates
Ability to recite all information with regard to Hotel facilities
Ability to assist owner with use privileges; i.e. split week, double usage, exchanges, etc
Ability to assist with Concierge type request
Ability to handle owner and guest complaints in conjunction with management, keeping them well informed of action taken
Ability to utilize the computer to run reports and track information
Ability to handle emergency procedures and situations with maturity and professionalism.&#96
Ability to perform other duties and projects as assigned by management
Proficient in English language and excellent written and reading skill
Strong mathematical and analytical skills
Previous computer training or experience
Proficiency in a second language helpful
Typing skills preferred
Be a part of a cohesive team with opportunities to build a successful career with global potential
Competitive Salary & Wages
Excellent training and Development Opportunities
401k participation with Company Matching Program
Complimentary Employee Meals
Complimentary Dry Cleaning for Employee Uniforms

245

Operations Services Representative Resume Examples & Samples

Ability to establish and maintain working relationships. Fosters team environment in dealing with issues
Consistently meets departmental production standards in a timely and accurate manner
Demonstrated ability to assimilate and apply new product and process information
Demonstrated ability to process multiple lines of business including new business, changes and renewals
Demonstrates professionalism (e.g., cooperation, courtesy, assertiveness, nondefensiveness, diplomacy, tact, positive attitude, fairness, accepting constructive criticism, and maintaining confidences)
Demonstrates tact, diplomacy, and professional image in dealing with field, policyholders, and other departments
Knowledge and demonstrated proficiency in various PC software applications (e.g. Microsoft Office Suites, Internet Explorer, Outlook, Acrobat, FrontPage)
Working knowledge of Customer Billing and other business partner procedures as they pertain to Personal Lines
Conducts on-the-job training on policy lines and provides updates pertaining to changes in procedures and other activities
Assists in special projects, developing procedures, performing system testing, and implementing new or revised processes
Serves as a resource to the field force for existing and new policy processing programs. Also serves as an Ops Resource or Contact for Corporate Projects

246

Central Services Representative Resume Examples & Samples

Triage all calls to determine caller needs and provides excellent customer service in doing whatever possible to meet their needs. Responds to inquiries and/or routes calls or messages to appropriate individual or area. Receives and dispatches messages and information for the entire enterprise, as the numbers answered are widely advertised to the public
Schedule, cancel and reschedule appointments via phone for multiple specialties and locations including providing directions, instructions and other information regarding appointments
Complete full registration including setting up insurance coverage for new patients and verifying registration and coverage information for established patients. Run electronic eligibility to verify coverage information and ensure the insurance is accepted by our physician groups. Complete MSP questionnaires with Medicare patients
Work through referral queues, messages, faxes, email, and other correspondence following detailed guidelines to schedule patient appointments, track completion and communicate back to referring physicians if unable to schedule
Manage all web appointment requests for the enterprise and route to appropriate Pre-Arrival team
Check e-mails and Epic InBasket regularly throughout the day to keep up-to-date with any changes and receive information on patients who need to be scheduled. Organize all reference material
Enter the referral authorization information into Cadence Referral module when patient has this information at time of scheduling and work to facilitate patient care, including referring patients to community clinics or to physicians within their network. Document calls and scheduling detail on all physician to physician Epic referrals in the Referral Module and assign to scheduled appointment
Develops understanding of Froedtert & Medical College of Wisconsin clinic locations and the locations of its affiliate facilities, including directions to and within associated buildings
Follow detailed protocol and multiple information sources to ensure accuracy and credibility regarding customer inquiries
Maintain current information regarding MCW and Froedtert physicians, clinics, locations, studies, programs, and services in order to properly coordinate referrals
Anticipate customer needs and resolve problems to ensure a positive customer experience. Employ sound judgment to ensure best possible public relations
Assist with quality control measures and special projects including rework, quality review of self and colleagues, and verifying protocol and report accuracy
2 years of experience, preferably in a high volume call center. Health care experience and/or education helpful

247

Annuity Services Representative NH Resume Examples & Samples

Deliver trusted, professional, and reliable service to John Hancock clients and build customer satisfaction and loyalty
Research and process disbursements transactions
Review, research and complete all written requests. Items are resolved by writing or by telephoning the client or agent
Able to handle all unique or client specific processing/service requirements
Assist team members as necessary to meet standards of service
Research and resolve all outstanding processing variances
Process complex and time sensitive transactions as required by manager
Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently
Post-secondary education or high school diploma and equivalent business experience
18 to 24 months of Annuity Administration or financial services experience
Knowledge and Skills
Strong product knowledge
Excellent organizational skills and can manage multiple tasks
Ability to work in fast paced and dynamic work environment
Understands interrelationships between all processing systems
Able to interpret customer service needs
Key Differentiator
Process complex transactions
Understands impact of processing on other groups
Able to assist others on team

248

Tenant Services Representative Resume Examples & Samples

Has strong working knowledge of the business he/she partners with, but demonstrates strong initiative to learn about other businesses
Has exposure to Property Management
Business Skills
Technology Skills (Microsoft Office Suite)
Mathematics & Reasoning Ability
Leadership, and Project Management

249

Temporary VIP Services Representative Resume Examples & Samples

Process Ticketmaster accounts
Pre-Event Filing
Data Entry
Must have strong communication, organizational and multi-tasking skills
Proficient in basic computer programs including Microsoft Office (excel, outlook, word, etc.)
Basic administrative skills are expected, including the ability to type at least 50 WPM
Proficiency in Ticketmaster and Archtics are a plus

250

Casino VIP Services Representative Resume Examples & Samples

Practice telephone etiquette standards as established by Casino VIP department
Assist guests with booking and changing reservations and/or reservation inquiries
Book Casino hotel reservations
Book nightclub reservations, guest list and table reservations
Book golf reservations
Book Limousine reservations
Book cabana reservations
Book amenities
Book other reservations as assigned
Issue complementary amenities based upon specific casino guidelines for levels of play. Ability to read/understand and evaluate casino play
Suggest activities and book reservations as it pertains to guest entertainment, dining, and other services
Promote the company's outlets and amenities by educating guests on restaurants, shows, and other outlets such as spa, retail, and pool
Up-sell and cross-sell property amenities to guests company-wide
Ensure guest information is updated and accurate at all times. (i.e. address, phone, guest profiles and preferences)
Settle accounts upon checkout to the correct folio in accordance with comp criteria and Casino Host input
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Assist casino hosts, VIP, Mlife, Special Events, Box Office and other departments with information regarding casino guests
Provide excellent service consistent with the property's core service standards and brand attributes
Proactively seek to provide refined luxury service ensuring guest satisfaction
Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task
Maintain complete knowledge of and comply with all departmental policies, procedures, and standards
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
Perform all duties as deemed necessary for the success of the department
Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction
Identify and report defects throughout the department; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations
Keep abreast of changes in procedures, policies, and information pertaining to the operation of both the department and property

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