Risk Operations Resume Samples

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L Ritchie

Lillie

Ritchie

41148 Sherwood Stravenue

Houston

+1 (555) 550 9753

41148 Sherwood Stravenue

Houston

Phone

p +1 (555) 550 9753

Experience Experience

Phoenix, AZ

Risk Operations Analyst

Phoenix, AZ

Bradtke LLC

Phoenix, AZ

Risk Operations Analyst

Work with Section Manager on goal setting, performance management planning/implementation and one to ones
Provide periodic feedback to the CBSU Maker Analyst regarding improvement areas
Provide periodic feedback to the CBSU Maker regarding improvement areas
Provide periodic feedback to the US CCB KYC Maker regarding improvement areas
Provide periodic feedback to the BSU Maker Analyst regarding improvement areas
Develop strong working relationships with the RM to support business
Work with all business partners to continuously improve our processes

Houston, TX

Rohq-cto-risk Operations Analyst

Houston, TX

Dickens Group

Houston, TX

Rohq-cto-risk Operations Analyst

Analyzing, defining, developing and providing results and anticipate trends in a timely manner
Ensure all referrals are followed through to completion on a timely basis, with follow-ups occurring in accordance with published performance standards/service level agreements
Service customers by maintaining quality service and operations. Analyzing, defining, developing and providing results and anticipate trends in a timely manner
Provide ad hoc/informal user training by identifying users requiring assistance with risk systems
Provide adhoc/informal user training by identifying users requiring assistance with risk systems
Resolve user problems by acting as first level support for the helpdesk. Provide information by answering questions and requests as they come across the helpdesk via email or phone. Determine, and advise the cause of the problems that affect day-to-day functionality of the systems. Where possible propose creative solutions or workarounds
Resolve user problems by acting as first level support for the helpdesk. Provide information by answering questions and requests as they come across the helpdesk via email or phone

present

Detroit, MI

Risk Operations Manager

Detroit, MI

Price Inc

present

Detroit, MI

Risk Operations Manager

present

Provide periodic feedback to the BSU Maker Analyst & Checker regarding improvement areas
Provide periodic feedback to the CBSU seniors regarding improvement areas. Supervise the career path, development and training of all supervisors
Point of escalation for Case Managers and Senior Case Managers to Relationship Management team and Compliance within cluster / region
Identify better and more efficient ways to manage operations and workflow
Performance management of staff and for the overall department
Engaging and working with the Program coordinators of Fraud, IS, CoB, Records management and other general controls for the department
Management of Inter Company Services Agreements and Performance Level Standards for each country

Education Education

Bachelor’s Degree in Business Administration

Florida Atlantic University

Bachelor’s Degree in Business Administration

Skills Skills

Experience in professional services
A keen interest in matters of an ethical or socially responsible nature
The highest professional standards - particularly regarding respecting the confidentiality of individuals and the Firm
Strong team working skills, including the ability to work under your own initiative wherever the opportunity presents
The ability to make calm, reasoned decisions; and, where appropriate, liaise with senior members of the Team or wider firm to reach a conclusion
Strong presentation skills. Including business writing. Confidence in presenting, including delivering training sessions
Sound interpersonal skills in order to liaise with staff and partners at all levels of the firm in a collegiate way in challenging circumstances
Strong communications skills including the ability to empathise with and provide reassurance to colleagues across the firm who may have difficult decisions to make
The ability to handle complex queries on a daily basis and to take ownership for such queries through to their resolution
Excellent verbal and written business communication skills

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Credit Risk Operations Resume Examples & Samples

Monitoring exposures, calculating exceptional /covenants collateral monitoring facilities
Identifying, investigating and reporting collateral shortfall situations to ensure prompt resolution working with the Capital Advisory and other front office teams
Monitoring of Derivative Structures entered into by PB clients
Maintenance and monitoring of Special Lending Values, including positions and portfolio level LV overrides, volume overlay.
Tracking of covenant compliance according to Credit Policy
Understand legal issues and be able to quickly develop business judgment and risk sensitivity
Demonstrated interest in the financial industry
Be able to work under pressure and meet deadlines

Risk Operations Manager Resume Examples & Samples

Project Manage Genesis Project Plan
Ad hoc related projects and data analysis as required for the Program
Understanding of financial and risk reporting as well as experience from the business and/or technical arena desired
Experienced in data analysis / data mining to solve business problems
A proven track record of managing multiple priorities
Experience with reporting to and engaging senior management
Comfortable conceptualizing ideas and new approaches and able to communicate ideas effectively
Experience delivering presentations
Strong Project Management skills a must
Excellent people skills: ability to interact successfully with technical and function teams as well as senior management
A high competency level with MS Project, Excel, PowerPoint, Word, Access and Outlook
BS/BA degree or equivalent work experience
3-5 years project/program management and business analyst experience strongly desired

Risk Operations Analyst Resume Examples & Samples

Monitoring Foreign Exchange, Interest Rates Swaps and Credit Default Swaps clients on the e-commerce platform and lead excess investigation and resolution
Logging, tracking and investigating to resolution, data quality issues affecting the US Foreign Exchange Banks Sales and Trading business and e-commerce Interest Rate Swaps and Credit Default Swaps businesses. This includes checking customer identifiers (base numbers and GFCIDS) linking in various systems, documentation and netting agreement flags, identifying data quality issues & investigation of all queries are conducted within an aggressive timeframe, in line with the fast-paced businesses
Maintain high level of customer service to our key clients: US Banks Sales & Trading Teams, e-commerce Interest Rates Swaps & Credit Default Swaps Sales/Trading desk locally and in other regions and FIRM
Escalate system issues and required enhancements to Manager in order for the concerned team(s) to address in a timely manner
Perform User Acceptance Testing for Real Time Credit Services System (RTCS) enhancements
At least 6+ years of relevant work experience (Risk Management, Risk Support and FX Operations preferred)
Strong understanding of counterparty credit risk and how it is calculated in a trading environment
Knowledge of FX and Derivatives products
Track record of dealing effectively with demanding business partners
Experience interacting with Sales and Trading staff
Experience in a data quality, investigations or query resolution role
Bachelor’s Degree (Finance preferred)
Minimum 6+ years of related risk and financial services experience
FX and Derivatives knowledge
Credit Risk knowledge preferred
Excellent interpersonal, project management and communications skills (both verbal and written)
Strong knowledge of Microsoft applications – mainly Excel, Word, PowerPoint and Outlook. Access is a plus
Ability to communicate effectively with both clients and internal stakeholders
Strong knowledge of MS Word, Excel, PowerPoint and Outlook

Credit Risk Operations Analyst Resume Examples & Samples

Collate credit risk management data from Private Bank and corporate systems and produce specific reporting (MIS, KPI, ad-hoc requests…) depending on the requirements of the business
Data Analysis - performing analysis on credit data, interpreting results and making recommendations
Present findings, solutions and recommendations in a business friendly way that identifies issues, explains causes, details business /client impact and build a business case and consensus for change
Execute operational controls across the team, participate in Control Self Assessment updates, lending values maintenance and set up of collateral monitoring
Dynamism, organizational and interpersonal skills are a must
Self starter and autonomous approach is essential
Clear communicator (written/oral) across all levels and geographies
High degree of analytical skills and compatibility with formulas
Understanding of regulatory/ legal issues and ability to quickly develop business judgment and risk sensitivity

Risk Operations BSU Case Manager Resume Examples & Samples

Research company information, ownership structure, the client’s lines of business and reputation in the marketplace
Carry out name screening of entity, directors and owners using provided tools & resources
Collate and review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Lexis Nexis, Google etc.)
Report workflow progress to supervisor
Liaise with internal departments including Relationship Teams and AML Compliance
Meet agreed daily targets for eCADD review and completion within agreed Service Level Agreement timeframes
Update workflow database regularly throughout the day
Follow up with Relationship Managers for outstanding information
Report any negative news to AML Compliance department
Manage work flow of KYC Records to adhere to internal Service Level Agreements
Validate the information within the CADD and CIP document to ensure complete and accurate ( Company/Entity Formation, Ownership, Management, Market Reputation etc)
Assist in Departmental projects & reviews as appropriate (MCA , Peer reviews etc)

Risk Operations Credit Risk Manager Resume Examples & Samples

Provide regular high level project status updates to senior Management and Project Stakeholders for key initiatives under FX Credit risk Book of Work under Global Risk Integration team
Engage business and Risk Management stakeholders in priority discussions for FX credit risk Book of work
Manage the schedule for multiple data flow changes projects
Moderate project status meetings for active projects and circulate regular status updates
Proactively drive project’s timelines. Complete, maintain and review project plans for the project implementations
Prepare Project’s Requirements Documents
Complete User Acceptance Test (UAT) plans, perform and coordinate UAT tasks
Obtain approvals for requirements documents, test plans and test results from the business owners and stakeholders
Perform reconciliations between UAT and PROD data, explaining differences and liaising with FO-IT to discuss any unexplained variations
Maintain project issues lists, follow up on open items to resolution
Provide guidance and supervisory support to more junior Business Analysts assigned to FX projects
Drive internal process reviews and enhancements to improve controls and support team’s efficiency
Experience in Risk/Technology/Banking role
Understanding of Risk measures: PSE/MLIV, RWA
An understanding of how capital regulations impact risk
A broad knowledge across financial products and asset classes and their use in the risk management arena
Experience in data acquisition projects i.e. data flow from trade capture to risk reporting
FX products knowledge is desirable
Ideally across the board product knowledge and asset classes
IT / Excel / Access / Oracle / SQL / VBA
Sound judgement and decision making skills
Strong Business Analyst skills
Project management skills (desirable)

Business Risk / Operations Manager Resume Examples & Samples

BA/BS or equivalent experience
5-7 years of Business Risk, Compliance, or other related experience
Knowledge of Citi Private Bank Policies and how they relate to the business processes (I.e. AML - KYC, Information Security, etc)
Superior Communication, Interpersonal, and Organizational skills
Management and Project Management experience
Ability to quickly adapt to change

Assistant VP of Market Risk Operations Resume Examples & Samples

4+ years of relevant experience
Microsoft Office/Suite proficient (Excel, PowerPoint, Access)
Technology savvy
Numerically literate

Senior Collections Analyst Risk Operations Resume Examples & Samples

Minimum 1+ years’ experience in financial services is preferred
P&L Analysis
Prior experience in risk, and collections analytics or MIS development
Strong prior experience using SAS/SQL to analyze and solve business problems
Experience using segmentation software
Strong sense of accountability and decisiveness in a strong work ethic culture
Establish solid cross-functional partnerships and networks to contribute and execute cross-functional and business initiatives
Outstanding communication and presentation skills, excellent interpersonal skills, thought leadership and should be comfortable working with ambiguity

VP Brokerage Risk Operations Resume Examples & Samples

Evaluating, editing (and in some cases assisting in a re-write) of existing operational policies and procedures to more accurately identify and document remediation processes
Lead in the creation of consistent and consolidated reporting for all of the CSS areas that identify control weaknesses and corresponding action plans
Manage analyst and senior level staff within the CSS Risk Management organization
Identify, track and close gaps and or potential risk items within each department
Lead in developing dashboard reports to communicate the relative effectiveness of the control infrastructure and identify potential trends and themes
Implement and lead a self-audit program within the various CSS operational departments for use in 2014 audit cycles
Lead in the creation of common service level standards for the various CSS functions and assessing related performance
Using data analysis to help CSS develop a more proactive and anticipatory approach to risk management. Ensure ongoing analysis of risks, vulnerabilities, and market trends
Determine potential impact on the organization’s risk posture
Lead in benchmarking CSS effectiveness against industry standards and peer firms
Assist or lead with regulatory reviews, collection of data and materials for regulators or IA and assisting the operational departments in gathering requested information in a timely manner
Ongoing review and remediation of identified risk items
Streamline reporting processes throughout CSS
Maintain all operational policies and procedures and ensure they are complete and written in a consistent manner
Work closely with individuals throughout the organization including BTS, CSS, IA, GRC and Legal, from staff to senior level to complete the various functions above, providing education (teaching) necessary to enable a culture of controls
Represent CSS Risk Management at various meetings and as part of various committees throughout LPL
13+ years or industry experience (preferably financial services) in several disciplines (operations, internal audit, compliance, risk management, other internal controls)
Ability to manage and lead effectively in an ever changing environment (both corporate and regulatory)
All Microsoft applications, particularly, WORD, ACCESS, PowerPoint and Excel
Ability to interface effectively with various levels of employees

Risk Operations Analyst Resume Examples & Samples

Create the eCADD/CitiKYC in the KYC system sourcing information from internal and external sources by the agreed deadline
Interact proactively with relationship management teams and compliance to assure system update with information until final approval of eCADD/CitiKYC
Collate and review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Dun & Bradstreet, Google etc.)
Validate the information within the eCADD/CitiKYC and CIP documents to ensure complete and accurate updates (Company/Entity Formation, Ownership, Management, Market Reputation etc)
Complete eCADD/CitiKYC incorporating local regulatory requirements
Carry out name screening of entity, directors, and beneficial owners in Citi Screening database
Take responsibility for eCADD/CitiKYC and associated documentation completion from initiation to approval
Complete checklist to demonstrate work carried out during the process
Meet establish daily targets for eCADD/CitiKYC review and completion within Service Level Agreement timeframes
Highlight any discrepancies to CBSU senior analysts
Escalate any negative news and high risk cases to RM/AML Compliance department
Assist in departmental quality reviews as appropriate (MCA, Quality reviews, etc.)
1 - 3 years total customer experience in customer service roles, banking related services, etc
Strong web research skills

Risk Operations Quality Analyst Resume Examples & Samples

Develop and maintain thorough understanding of BB&T's Risk Management philosophy with the ability to recognize categories and compliance impact
Develop and maintain thorough understanding of Federal and State banking regulations
Develop and maintain knowledge of systems and processes within Risk Operations
Develop and maintain thorough understanding of BB&T lending policy and standards
Collaborate with unit management on design, development and implementation of quality review and audit
Conduct quality assessment and review on random work samples
Identify errors, evaluate risk and recommend process improvements
Prepare reports and track error rate and impact for assigned unit (s)
Support the implementation of process improvements and coaching and training initiatives
Research, engage and support special projects as needed and assigned
Bachelor's degree or equivalent education, related training or experience
Three years banking experience
Ability to identify, analyze and determine root cause in order to provide viable recommendations and solutions
Ability to quickly learn unit purpose, processes and interdependencies
Strong interpersonal and negotiation skills
Detail orientation with high level of self-structure
Intermediate-level computer skills with ability to quickly learn new systems and develop technical expertise
Strong business writing skills that demonstrate correct sentence structure, word usage and punctuation
Strong verbal skills that demonstrate correct grammatical use and understanding

Risk Operations Analyst Resume Examples & Samples

Work proactively to provide user support and assist users that have business queries on how to use the application
Analysis of business requirement and solutions provided by Technology
Work with partner teams to ensure all user queries raised are resolved in an efficient manner and carry out necessary impact analysis
Gain/demonstrate SME level knowledge on the CitiKYC application being implemented
Provide application support and carry out necessary impact analysis for users once the system changes are implemented
Complete in-depth analysis on items raised with the Business Helpdesk team
Review of UAT test scripts for scheduled releases
Execute assigned UAT test scripts within given timelines and when required co-ordinate business users to complete testing activities
Document all defects identified during testing in a concise manner and follow through to resolution
Demonstrate system functionality to end users
Collaborate with process documentation, gap analysis, data mapping, and process and workflows improvement efforts
Graduates or Post Graduates majoring in Business and Systems analysis/ IT /Computer Science. Exposure to Banking is a plus
1-2 years’ experience as a UAT tester and or application support
Knowledge of KYC/AML process
Experience with large programmes/projects in a global company is a plus
Independent thinker
Strong ability in use of Microsoft Applications ( Word, Excel, Access, PowerPoint, Visio)
3rd level degree and testing qualifications a distinct advantage

Risk Operations Manager Resume Examples & Samples

Supervise areas or functions in which the department supports the Global Consumer Bank: preparation, development, due diligence and approval of the Customer Acquisition Due Diligence (CADD/CitiKYC)
Ensure the quality, timeliness and accuracy of all processes and services provided by the Consumer Business Support Unit Department and at the same time proactively manage risk and control issues to ensure compliance with company policy
Act as an agent of change to provide guidance in process improvement, right placements and migrations into the department
Support the migration of new business and responsibilities into the area
Manage the customer relationship and provide & control to the Costa Rica team following the Global Product lead strategy, (serve as the point of contact in the CR site for the team)
Support internal reengineering
Ensure appropriate hiring
Schedule periodic conference calls with local relationship management teams to discuss changes to local requirements, documentary updated and client’s renewals
Provide periodic feedback to the CBSU seniors regarding improvement areas. Supervise the career path, development and training of all supervisors
Monitor customer satisfaction & service levels
5 – 8 total customer experience in customer service roles, banking related services, etc
3 years at least total experience in managing positions
Major degree preferably in Business/Finance, Math, Economics, Engineering,
Optimization, or Law. (Licenciatura)
Advanced Microsoft Access and SQL, and some VBA. (advantage)
MIS and metrics and efficiency analysis skills(advantage)
Excellent communication skills – both oral and written - ability to communicate at all levels within the organization
Process re-engineering and improvement
Experience in control/risk or Compliance (AML/KYC) functions. (Advantage)
Leadership

Credit Risk Operations Resume Examples & Samples

Participate in technology and reengineering initiatives, implementation of solutions, including testing
Develop over a short time frame an in - depth knowledge of the current underwriting policies, workflows, system functionality
Reengineering mindset
Proven ability to think out of the box, identify process improvement opportunities and implement them
Excellent Excel and Access skills are a must (knowledge of VBA is preferable)
Interest and knowledge in the financial / credit industry

Risk Operations Manager Resume Examples & Samples

Preferred Candidate has 5 + years of relevant experience in Supply Chain Management, risk management and/or regulatory compliance in one or more of the following risk disciplines: technology risk, business continuity, operational risk, supplier risk, or audit and controls. Broad knowledge of other risk areas, with strong understanding of supplier or third-party risk impact in a financial services company is a plus
Demonstrates knowledge of in-scope business and product areas
Experience in Supply Chain Management and interacting with suppliers’ management teams with the ability to exercise sound, timely and independent judgment
Candidate has some exposure to Citi’s regional / sector risk management teams and a high level understanding of the interactions between those teams
Excellent communication skills in English, both oral and written, with the ability to articulate complex and sensitive issues to management. Local language requirements as applicable
Minimum BS/BA degree. Advanced degree a plus

Risk Operations Analyst Resume Examples & Samples

Create the eCADD in the KYC system sourcing information from internal and external sources by the agreed deadline
Proactively interact with relationship management teams and compliance to update system with information until final approval of eCADD
Collate and review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Dun and Bradstreet, Google etc.)
Validate the information within the eCADD and CIP document to ensure complete and accurate ( Company/Entity Formation, Ownership, Management, Market Reputation etc)
Complete eCADD incorporating local regulatory requirements
Carry out name screening of entity, directors, beneficial owners in NESS ( Name and Entity Screening System)
Take responsibility for eCADD and associated documentation completion from initiation to approval
Complete checklist to demonstrate work carried out
Highlight any discrepancies to BSU senior analysts
Assist in departmental quality reviews as appropriate (RCSA , CADD Peer reviews etc…)
1 – 3 years experience in banking, finance or law
Previous KYC System experience is essential
Knowledge of local regulatory KYC/AML requirements Skills
Proficient use of Microsoft Applications ( Word, Excel, Access)
Languages (French, Spanish, Italian, German)- an advantage

Credit Risk Operations Team Member Resume Examples & Samples

Collateral Monitoring and Covenant Monitoring
Credit Documentation Drafting & administration
Mortgage Support
Credit Risk reporting and Regulatory reporting
Participate in Projects/initiatives as required

Risk Operations Analyst Resume Examples & Samples

To assist Unit Head in identifying any potential risk in Citibank internal process & provide recommendation to improve management and process decisions from fraud control perspective (including approval rates)
To support Unit in ensuring authorization processes and services are conducted properly and effectively in accordance with policies, procedures and International Visa/MasterCard regulations
To support Authorization daily operation in delivering high quality service in continue basis (24H services)
To support Unit in ensuring all daily/monthly service indicators are met
To support Unit in ensuring the implementation of team work culture and spirit across Citibank
To support Unit in ensuring Clean Desk Policy implementation

Risk Operations Analyst Resume Examples & Samples

3 - 5 years experience in a related field
Clear ability to analyze complex processes and data
A proven ability to deliver service excellence in dynamic environments through a combination of effective management, problem recognition and teamwork
Ability to be driven by, and to respond to, goals with minimal supervision
Experience in intensive data analysis with the aid of Spreadsheets and Business Intelligence
Advanced MS Office Skills including the ability to analyze data using MS Excel, Plan using MS Project etc
Knowledge of GAAP accounting policy and Risk management is preferred
Strong ability to comprehend Citi’s Risk and Financial systems and processes
Knowledge of Credit exposure for various risk types – Loans, Derivatives, Security Financing Transaction, Securitization and Equities (preferred but not required)
Knowledge of Basel II/III(including US Final Rule and CRD IV) and the impacts on Bank capital requirements (preferred but not required)

Risk Operations Analyst Resume Examples & Samples

Lead a team of up to 6 Case Managers
Provide support, guidance and lead team members
Point of escalation for Team
Manage relationships with Relationship Management teams and Compliance for each country supported by the department
Work with Section Manager on goal setting, performance management planning/implementation and one to ones
Assist relationship and coverage teams globally in completion of the KYC Record
Perform the checking procedure and ensure quality and coaching needs are identified and met on the team
Communicate and coordinate with senior management of ICG EMEA from coverage, compliance, implementations, risk, and operations in various products
Assist with Process Design and management for department
Oversight for Adherence with Citi and regulatory policies and procedures as well as housekeeping standards, team controls and processes
Management of ad-hoc departmental projects as assigned
Maintain a workforce with capability to execute flawlessly
Work with Section Manager to develop team members in line with versatility matrix and team needs
Extensive years of experience in banking or finance
Extensive years of people management experience
Innovation and change management
Excellent communication skills – ability to communicate at all levels within the organisation
Change management and implementation
Excellent people management experience

Risk Operations / Quality Analyst Resume Examples & Samples

Reporting metrics to various constituents
Develop and deliver global training solutions for CBSU and coverage organization via live or virtual classroom settings
Answer queries received to a global group distribution list
Contribute the user acceptance in new policies, procedures and systems
Testing for system rollouts and enhancements
More than 3 years total customer experience in customer service roles, banking related services, etc
Experience in writing and delivering training programs across multiple geographies
Experience with Brainshark or Captivate a plus
Strong business interpersonal and communication skills (written and verbal)
Experience/knowledge of AML-KYC compliance and regulatory requirements and objectives
Knowledge of various Citi ICG businesses and products desired

Senior Manager, Risk Operations Resume Examples & Samples

Undergraduate degree required, graduate degree or related designations considered an asset
7 years of related work experience in a management role
Experience working with Risk professionals and a solid understanding of Risk Management within Financial Institutions
Communication expertise
Financial planning and annual planning
Strong interpersonal and relationship management/building skills
Strong communicator to all levels of the organization
Strong project management and change management skills
Ability to influence people
Excellent organizational skills, the proven ability to manage critical/complex projects
Excellent presentation development skills
Excellent group facilitation skills
Strong analytical / conceptualization / problem-solving skills; ability to deal with ambiguity; creative lateral thinking with superior intellect
Team oriented, flexible, collaborative
Results oriented, driven and self-motivated with a commitment to excellence
Advanced proficiency with Microsoft Suite of products such as Excel, Word, PowerPoint, and Access

Risk Operations Reference Data Analyst Resume Examples & Samples

Provide on-going support for client and credit reference data projects / initiatives across Credit Risk operations
Achieve daily, weekly and monthly volume targets
Ensure adherence to SLA’s, internal metrics & firm wide policies
Partner with Risk Operations onshore and offshore teams in EMEA, NA, and Asia regions
Participate in UAT (user acceptance testing) on enhancements and changes to CRMO systems; including analyzing the impact of enhancements on CRMO reporting
Follow and assist with the maintenance of standard operational processes
Anticipate and understand issues, and escalate appropriately for timely resolution
Basic knowledge of investment banking products preferable, but not required
Flexible; ability to work as needed in order to meet business demands
Self motivated with good problem solving skills

Risk Control Operations Specialist Market Risk Operations Resume Examples & Samples

Managing exposures, especially those in excess of Risk appetite
The successful candidate will be confident in building relationships with internal clients and service providers at all levels of seniority
The successful candidate will be an effective communicator, identifying the relevant means and level of detail according to the situation
The successful candidate will be good at forming effective working relationships with their team members and internal service providers, in order to provide swift and effective resolution of queries, prompt investigation of excess anomalies and quick turnaround of access requests
The successful candidate will possess the innovative qualities required to identify opportunities to enhance team efficiency, or to add more value to the service that we provide
The successful candidate will possess excellent organizational skills, which will be needed to balance a varied workload
The successful candidate will have a general aptitude for IT applications that can be applied to multiple internal and third party systems
The successful candidate will have the drive and commitment required to provide an efficient and high quality service to our internal clients, and will “go the extra mile” to ensure that the client is satisfied with the resolution of their queries

Risk Operations Test Analyst Resume Examples & Samples

Create, edit and execute test cases and test data from specification documentation
Recommend process improvements in system functionality
Develop, document, track, and communicate testing plans, testing results, testing analyses, and unresolved problems
Represent Business Technology Management in testing meetings
Provide support to internal clients to accomplish ultimate goal of delivering a high quality product that will support the Bank's goals and objectives for Commercial and Retail Lending
Associate's degree or equivalent education and related training
One year of banking and/or financial services experience or equivalent
Ability to solve problems, make decisions and work with minimal supervision
Associate's or Bachelor's degree in Business, Information Technology or related discipline
Previous software testing experience
Understanding of company structure, lending and banking

Manager, Risk Operations Resume Examples & Samples

Evaluating and editing existing operational policies and procedures to more accurately identify and document remediation processes
Track and close identified gaps and or potential risk items within each department
Assist in developing dashboard reports to communicate the relative effectiveness of the control infrastructure and identify potential trends and themes
Using data analysis to help CSS develop a more proactive and anticipatory approach to risk management. Ensure ongoing analysis of risks, vulnerabilities, and market trends. Determine potential impact on the organization’s risk posture
Assist with regulatory reviews, collection of data and materials for regulators or IA and assisting the operational departments in gathering requested information in a timely manner
Continually access and identify new risk items within CSS
Evaluate current processes to ensure fundamental items are solidly in place: (Statements, Confirms, KYC, AML, Cash Movements, Commissioning, System Access, etc.)
Streamline reporting process
6+ years or industry experience (preferably financial services) in several disciplines (operations, internal audit, compliance, risk management, other internal controls)
Ability to leverage others’ expertise and experience in identifying, evaluating and mitigating risks within CSS
Licenses/Certifications Preferred
Series 7, 24, 63 and 65 (66) preferred
Software/Systems Skills Required/Preferred
Soft Skills Required
Personable and reliable self-starter who requires minimal management oversight for day-to-day work responsibilities
Ability to work under pressure/deadlines and manage multiple priorities

Credit Risk Operations Resume Examples & Samples

Approval of loan drawdowns in line with Credit Policy
Approval of payments and asset transfers creating credit risk
Analyze credit excessions and unauthorized activity in order to determine resolution plan. Follow up until resolution
Issuance of guarantees and related documentation

Risk Operations Analyst Resume Examples & Samples

Prioritize and schedule project activities in relation to credit data acquisition initiatives under Trading Book portfolio driven by risk and regulatory requirements
Drive and participate in data analysis for the equity portfolio with projects stakeholders and partners to define the appropriate approach for risk system and data changes to satisfy internal risk reporting and Basel requirements
Coordinate upstream and downstream data flow changes
Complete Test / Business Requirements Documents, obtaining approval from key stakeholders
Complete, maintain and review project plans
Create User Acceptance Test (UAT) plans, perform tests and coordinate UAT tasks
Obtain approvals for test results from the business owners and key stakeholders
Moderate project status meetings and provide regular updates to Management and Stakeholders
Demonstrate strong awareness of the group’s processes and procedures

Rohq-rss Asia-risk Operations Analyst Resume Examples & Samples

Knowledge of Investment Banking and Trading products
Credit Risk awareness
Fluent in English, Mandarin and Filipino
Efficiency in MS Office based applications
Completing a degree on Finance/Accountancy/Other

Risk Operations Analyst Resume Examples & Samples

Support team members with additional trainings, side by side coaching and improvement plans
Distribute proper work load to Makers
Assuring countries local regulatory requirements are complete in eCADD/CitiKYC and department reference documents
Verify accomplishment of agreed monthly targets for eCADD/CitiKYC review and completion within Service Level Agreement timeframes
Monitor the Analysts daily updates in the workflow database regularly throughout the month
Assist in departmental quality reviews as appropriate (MCA, Quality Reviews, etc.)
Follow up foreign requests with other CBSU Hubs
Highlight any process discrepancies to compliance department
Generate periodic production reports to direct supervisor
English C1. Excellent oral and written communication skills

Risk Operations Analyst Resume Examples & Samples

Review the creation of the eCADD/CitiKYC in the KYC system sourcing information from internal and external sources by the agreed deadline
Assuring countries local regulatory requirements are complete in eCadd/CitiKYC
Verify correct name screening of entity, directors, and beneficial owners in NESS database (Name and Entity Screening System)
Highlight any discrepancies to CBSU senior analysts and compliance department
Escalate any negative news and high risk cases to AML Compliance department
Assist in departmental quality reviews as appropriate (RCSA, CADD Peer reviews, etc.)
Provide periodic feedback to the CBSU Maker Analyst regarding improvement areas
1 - 3 years total customer experience in customer service roles, banking related services, etc. is a Plus

Risk Operations Team Manager Resume Examples & Samples

Demonstrated leadership experience of 1 to 2 years
Superior people and leadership skills
Proven ability to coach, train, evaluate and counsel staff
Must be results/goal driven and a team player able to lead associates to perform
Adaptability to manage multiple tasks/projects within deadline and budget
2 years of Home Loans experience or 2 years of experience in a management or leadership role
Ability to manage multiple competing priorities
Excellent multi-tasking and time management skills

Risk Operations Analyst Resume Examples & Samples

Analysis and manipulation of large data sets
Performing data auditing and validation
Adhere to Citigroup and regulatory policies and procedures
Distribute proper work load to Maker
Prepare and provide periodic production reports and presentation to direct supervisor
Follow up completion of foreign requests with other CBSU Hubs
Performing data mapping, data loading and conversion
Preparation of MI reports and /or automation of the production of reports utilizing MS Access and MS Excel
Updating database with adhoc information received
Resolving data issues or discrepancies
Liaison with internal departments to retrieve data
Production of metrics for countries serviced by CBSU
Ongoing maintenance and development of CBSU workflow tool and consolidation tool
Ongoing maintenance of documentation outlining functionality of database
Write Technical specifications documentation
Process Map data flows
Adhoc requests from management and countries supported
3 – 5 years total customer experience in customer service roles, banking related services, etc
Advanced Microsoft Access and SQL, and some VBA
Advanced Microsoft Power Point

Risk Operations Analyst Resume Examples & Samples

Prioritise and schedule project activities in relation to credit data acquisition initiatives under the APAC region driven by risk and regulatory requirements
Drive and participate in data analysis for the various portfolios with projects Stakeholders and partners (involving business, quants (e.g. Risk Analytics) and Risk Management) to define the
Appropriate approach for risk system and data changes to satisfy internal risk reporting and Basel requirements
Complete Test / Test Requirements Documents, obtaining approval from key stakeholders

Risk Operations Analyst Resume Examples & Samples

2-5 years’ experience in banking or finance
2-5 years people management experience
Knowledge of AML policies and regulatory
Excellent communication skills – ability to communicate at all levels within the organization
Ability to work well under pressure and tight time frames
Accuracy and strong attention to detail
Ability to multitask and prioritize
Minimum supervision with self-directed, project management skills
Strong organizational and planning
Pro-active, flexible, have good organizational skills and must be team player

Senior Director, Risk Operations Resume Examples & Samples

Leading a team of risk, analytics, and security professionals to execute Visa's Information Security GRC strategy
Assist in identifying emerging security risks and vulnerabilities affecting Visa's environment and developing/communicating appropriate mitigating controls
Develops, maintains, and delivers risk evaluation toolsets, processes, and procedures in support of Information Security best practices and Audit, Compliance, and Regulatory obligations
Participates in Compliance Monitoring for Security Controls, Policies, and Requirements
Establish and provide oversight for self-assessment and readiness programs for Information Security Risk evaluation tools, systems and processes
Deliver best practice risk evaluation toolsets for use within all aspects of the Information Security program
Prepares and delivers monthly and quarterly reporting to senior leadership and executive management
Leverage the GRC Application environment to support all aspects of this team and function
Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on course of action
Proven track record of successfully managing information security risk programs within the payment industry and/or regulatory environment
Ability to keep pace with demands of business by anticipating problems, proffering appropriate solutions and providing the leadership to effectively implement change
Self-driven with strong leadership skills, with demonstrated excellence in leading diverse teams in a global environment
The ability to set the appropriate tone at the top, motivate staff, foster a positive culture of mutual respect and the highest ethical standards
Flexible and creative thinker with strong execution skills, and the ability to provide thought leadership and wield influence beyond areas of direct responsibility

Risk Operations Analyst / Team Leader Resume Examples & Samples

Take responsibility for ensuring that CAs are prepared and approved per policy and accurately recorded in credit systems on a timely basis
Work with CRMS management and Credit Policy SME team to ensure consistent interpretation of existing and new credit policies
Effectively manage and control the consistent application of policies, processes and procedures
Ensure any policy changes are smoothly implemented, providing support for RMs and interfacing with Portfolio Managers as needed

Risk Operations Analyst Resume Examples & Samples

Creating ad hoc reports based on detailed requirements of the final users,
Process incoming credit requests and review for completeness and accuracy,
Track approval progress during credit approval process,
Ensure approvals are received in compliance with credit policy and internal procedures,
Convert credit instructions/approvals into accurately recorded credit facilities,
Maintain customers and facilities data in credit system,
Understand data flows for all data elements,

Risk Operations Analyst Resume Examples & Samples

Creating and distributing in an efficient way recurring risk portfolio reports and other reports built on data from risk systems to CRMS and non-CRMS users globally,
Creating ad hoc reports based on detailed requirements of the final users, developing solutions for automation within reporting team and other teams across the department, database maintenance (creation, modification and improvement, ongoing support to users)
Participation in global projects regarding reporting,
Testing of new reporting systems or enhancements to existing ones, close cooperation with Risk System Support and IT directed to satisfy reporting needs of the report requestors

Risk Operations Manager Resume Examples & Samples

Act as Primary KYC BSU Onboarding Contact point for EMEA
Lead a team supporting 20+ countries in accordance with globally consistent KYC BSU standards
Point of escalation for Case Managers and Senior Case Managers to Relationship Management team and Compliance within cluster / region
Assist BSU Regional Lead in maintaining a workforce with capability to execute flawlessly
Act as project lead for Dublin office for Global KYC BSU projects / quality initiatives as required, including BSU 2.0
Ensure transparent and open people management culture within team(s)
Assist with capacity planning / forecasting for team as required
Assist with the preparation for audits– both internal and external regulatory reviews
Assist with department projects / initiatives as requested
Management experience of equivalent size or more
Extensive years’ experience in banking or finance
Knowledge and experience of the technologies and processes used in Citigroup would be highly advantageous
Demonstrated experience of optimization in processes (legal/regulatory adherence an advantage)
Superior planning and organising skills
Proficient use of Microsoft Applications ( Word, Excel, Access, PowerPoint, Visio, Project )

Risk Operations Analyst Resume Examples & Samples

Assist in the training and development of employees
Balances quality, excellence, and timeliness
Reduces expenses
Ensure operational agreements with other departments are in place when necessary, service levels are monitored and processes are being followed in accordance with the overall business objectives of the organization
Respond immediately to adverse system performance
Develop, maintain, and revise, as required all metric and financial reports to identify opportunities for improvement and streamline overall effectiveness of each constituent
Communicates internally and with Risk Management when a fraud or suspected internal fraud is discovered
Assists with the design, testing, implementation of new fraud prevention tools
Provides support to the "Team" through demonstrated leadership and a cooperative spirit
Knowledge of deposit systems and customer information systems
Excellent oral and written communication skills are crucial. Accuracy and attention to detail is extremely important
Must be well organized and able to prioritize workflow
Skills must include the ability to handle multiple tasks concurrently
Creates and supports a teamwork/team spirit environment and presents a professional attitude/image within their department and with all company interactions. Demonstrates leadership and customer relations skills
Must have an intermediate proficiency in answering customer inquiries and providing information

Risk Operations Analyst Resume Examples & Samples

Maintain parameters required for cross-border reporting in Flexcube and Profix (FLBG, commitment indicators)
Qtr CER reconcilement with Finance upon their request
Collateral shortfalls are reported to the management. Initiate process of collateral booking/release based on collateral documents provided
Bachelor degree or Master's degree in Banking, Finance
Knowledge in NBU reporting and regulatory requirements
Knowledge of accounting of credit Operations (Loans/Trade/MM/SF/Cards)
Experience in banking (Operations, CMRS, Credit Risk) is desirable
IT skills: Excel, Access (advanced)
Time-management skills
Highly-organized and punctual person
Team worker
Good communicating skills
Open-minded person

Risk Operations Analyst Resume Examples & Samples

Track approval progress during credit approval process
Maintain customers and facilities data in credit system
Understand data flows for all data elements
University degree (Economics or Finance)
Working experience in operations/back office, ideally CRMS (1+ years)
Computer literacy (Word, Excel)
Understanding of credit processes and operational processes (general knowledge)
Organization, time management, prioritization, attention to details, quality orientation
Ability to work under pressure, communication skills, interpersonal skills, teamwork

Director, ORM Risk-operations Resume Examples & Samples

Represent Risk Management on certain business related activities, cross-functional meetings, committees, etc
Oversee the development of quantitative/analytical models and applications
Utilize team personnel resources through strategic planning and scheduling of engagements
Develop analysis of data through the use of models and determine impact operational and risk based capital
Support associates and lead in the execution of risk activities. Serve as a subject matter expert on risk principles throughout Transamerica and Aegon
Maintain strong relationships with senior level personnel across all of Transamerica and Group NV. Conduct regular business and risk discussions. Participate in risk committee discussions
Other duties and responsibilities as assigned based on specific discipline within Risk Management
Bachelor's degree (accounting, finance, IT, risk management, actuarial, mathematics, computer science, etc.) appropriate for the risk area/department above or equivalent experience
Seven years of related risk management experience for FRM and 10 years for ORM
FSA designation

Avp-field Risk Operations Resume Examples & Samples

Reporting on key risk metrics and developing presentations to Sr. Management
Collecting and analyzing data and information
Developing and implementing solutions for various action plans resulting from internal audits, target assessments and branch examination findings
Creating and executing on project plans for strategic initiatives involving supervision and audit
Reviewing and signing off on business requirements for technology solutions
Engaging and/or leading various ad-hoc projects and working groups that involve defining supervisory requirements
4+ years of financial services experience, previous Morgan Stanley Wealth Management experience a plus
General familiarity with and/or strong aptitude for WM Risk, Compliance, Legal and AML principles
General familiarity with or strong aptitude for WM investment products and service and supervisory processes
Prior Field (Risk or Service), Audit, Compliance, Legal or Operations experience a plus
Advanced proficiency in MS Office, PowerPoint, Excel, VISIO, Access and v-lookups
Ability to work well with colleagues across a diverse range of working groups in a fast-paced environment
Excellent problem-solving and business judgment
Strong organizational, planning and time management skills
Ability and willingness to voice ideas, in addition to following instructions
Self-starter with strong project management capabilities and an attention to detail

Risk Operations Analyst Resume Examples & Samples

Undergraduate/ Postgraduate degree, plus 2+ years of experience, preferably in Risk, Technology or Banking role
Knowledge of Risk Systems, Reporting, Operations or Risk Management is highly desirable
Excellent communication, interpersonal and client relationship skills; capable of building and maintaining relationships with partners at different levels of the organization and with other Citi locations and units
Organized, disciplined and highly responsible with good attention to detail
Ability to work independently as well as part of a team and to interact effectively with different levels of management
Proficiency in standard Microsoft Office products, including MS Excel, MS Access, MS PowerPoint, MS SharePoint, MS Outlook

Rohq-cto-risk Operations Analyst Resume Examples & Samples

Log user referrals by entering them into Service Now
Provide adhoc/informal user training by identifying users requiring assistance with risk systems
Resolve user problems by acting as first level support for the helpdesk. Provide information by answering questions and requests as they come across the helpdesk via email or phone. Determine, and advise the cause of the problems that affect day-to-day functionality of the systems. Where possible propose creative solutions or workarounds
Ensure all referrals are followed through to completion on a timely basis, with follow-ups occurring in accordance with published performance standards/service level agreements
Prevent recurrence of database and user problems by analyzing problem management records (FAQs/knowledge base). Update the knowledge base when issues are identified which need to be documented for future reference
Service customers by maintaining quality service and operations. Analyzing, defining, developing and providing results and anticipate trends in a timely manner
Contribute to team effort by accomplishing related results as needed
Escalate relative information by forwarding to 2nd level support if necessary
Prepare special reports as needed that are not readily available to the users by using the query tools available. Work with other team members if required to provide efficient and timely results. Develop, analyze and interpret the data from the risk systems, making comparable analyses, recommending options and courses of action
Work closely with the other regional Helpdesk teams to ensure knowledge sharing and transfer of best practices
Work closely with other parties such as technology when required to resolve issues
Prioritize, schedule and complete any other ad hoc tasks as assigned by Helpdesk manager
Fluent in English and Mandarin (optional)
Ability to work with multiple teams and stakeholders
Ability to manage a work slate of numerous projects
Good client focus

Rohq-cto-risk Operations Analyst Resume Examples & Samples

Translate user’s queries from Mandarin to English, if needed
Provide ad hoc/informal user training by identifying users requiring assistance with risk systems
Resolve user problems by acting as first level support for the helpdesk
Provide information by answering questions and requests as they come across the helpdesk via email or phone
Determine, and advise the cause of the problems that affect day-to-day functionality of the systems
Where possible propose creative solutions or workarounds
Prevent recurrence of database and user problems by analyzing problem management records (FAQs/knowledge base)
Update the knowledge base when issues are identified which need to be documented for future reference
Prepare special reports as needed that are not readily available to the users by using the query tools available
Work with other team members if required to provide efficient and timely results
Develop, analyze and interpret the data from the risk systems, making comparable analyses, recommending options and courses of action
Prioritise, schedule and complete any other adhoc tasks as assigned by Helpdesk manager

Risk Operations Analyst Resume Examples & Samples

Conduct research for company information from both internal and external sources, documenting specifics required to satisfy regulations
Own the end to end KYC process from creation/renewal to approval of the e-CADD and supporting local country appendices
Liaising with KYC partners to resolve KYC issues
Support live business and perform day-to-day BSU function
Initiate Customer Due diligence form (CADD) for the Global banking clients, complete all the relevant information on the CADDS either by researching through the internet sites
Company research reports or by interacting with the RM’s for the same
Upon receipt of CADD documents, log the records and perform due diligence checks
Monitor CADDs activities covering new, change and renewal of client relationship
Provide Quality Assurance check on CADDs and required internet/database checking
Deal with enquiries from Business and/or Compliance on QA check requirements
Prepare management report/status report on AIU activities to Business groups
Maintain first class record management for the AIU
Retrieve records for surveillance, internal and external audit enquiries, and quarterly Risk Control Self-Assessment
Assist Management/Regional AIU teams in completing special projects

Risk Operations Analyst Resume Examples & Samples

Preparation of monthly and quarterly FCR reporting to Citi’s Board of Directors, Business and Risk Management committees, and US Regulators; engage with Lead Reviewers and FCR management for clarification and/or explanation of ambiguous or missing inputs
Contribute to ad hoc projects and prepare reports requested by FCR Management
Create quarterly reports of Citi’s Senior Credit Officers by aggregating information from each business line
Bachelor's Degree in Finance, Accounting, Economics, Business Administration, Computer Science or related field
Energetic, responsive team player with the interest to take initiative and work in a fast-paced environment

Risk Operations Manager Resume Examples & Samples

The successful candidate will have responsibility for the day to day operations of the department. The successful candidate will need to ensure that all activities and service level agreements are executed to the highest professional standard and in line with Citi policies, procedures, and risk and compliance guidelines
The successful candidate(s) will be responsible for the following
Manage Financials and Headcount relative to the scale teams for our monthly, quarterly and annual budget
Management of weekly metrics for the various production teams, ensuring clear visibility of goals, daily, weekly and monthly monitoring and taking steps as necessary to increase productivity to agreed goals
Partner with utility colleagues across KDG and market segments to ensure all available resources are leveraged to improve quality and productivity
Drive the process to ensure all new hires are embedded in production teams ensuring a consistency across each team, partnering with training partners as necessary
Lead the interaction of activities between the Business Operations and the Business Readiness teams ensuring the BSU provides adequate resource for testing and preparation for various roll outs
Play a key and active role in the leadership team, reporting directly to the Americas Head of BSU
Own the capacity planning and modelling for the group adjusting based on key drivers
Management of all Hub weekly MIS metrics around, production costs and controls
Manage BSU projects / quality initiatives for the BSU across the Americas Scale teams as they relate to operational activities
Manage and promote continuous improvement of procedures, processes and standards across the operation to achieve high levels of customer service, cost-effectiveness and maximum efficiency
Play a key role in the operational rollout of the BSU 2.0 program supporting the LATAM team lead
Performance management of staff and for the overall department
Periodically interact with global and regional seniors including but not limited to Global BSU and ISG Management, Relationship Management, Compliance / AMLCOs and Product groups
Identify better and more efficient ways to manage operations and workflow
Partner with BAT and tech to identify, and escalate repeat issues requiring prioritization and escalation, while ensuring the BSU acts on results
Become fully conversant in all key Compliance and Risk activities as it relates to the BSU
University degree preferably in Business / Finance, Math, Economics, Engineering, Optimization, or Law
Professional qualification- Linguistic skills an advantage
Strong previous people management experience of managing multiple teams
Demonstrate ability to Lead and Motivate individuals within a pressurized environment
Experience in banking or finance
Demonstrated experience of optimization in processes partnering with re-engineering and LEAN functions
Knowledge of AML policies and regulatory requirements and advantage
Ability to manage up as well as down

Risk Operations Analyst Resume Examples & Samples

Complete KYC Record incorporating local regulatory requirements / Global BSU Standards and policies
Maintain BSU tool current and be able to demonstrate work carried out
Highlight any discrepancies to Senior Case Managers, Control Team and Section Managers
Assist in departmental projects as required
Other languages an advantage

Rohq-cto-risk Operations Analyst Resume Examples & Samples

Resolve user problems by acting as first level support for the helpdesk. Provide information by answering questions and requests as they come across the helpdesk via email or phone
Service customers by maintaining quality service and operations
Analyzing, defining, developing and providing results and anticipate trends in a timely manner

Risk Operations Manager Resume Examples & Samples

Proactive identification and analysis of potential risk and control gaps plus definition and implementation of solutions for the department. This will include having a direct input into reengineering processes to increase the level of control within Department
Acting as a point of contact for the department in relation to Citi Policies and Standards including but not limited to Operational Risk, MCA, KRI's, Caps
Engaging and working with the Program coordinators of Fraud, IS, CoB, Records management and other general controls for the department
Co-ordinating, monitoring, reviewing & reporting of the Operational Risk for department including but not limited to MCA, Caps, Statement of Accountability etc
Management of Inter Company Services Agreements and Performance Level Standards for each country
Assist with all aspects of examiners review preparation and readiness including specific process reviews as required. This includes the provision of business monitoring, deliverables to audit and responding to ad hoc queries, specific issues, draft reports from Internal Audit (IA), Compliance Testing (CT) and as directed by Business Control from OCC and/or Financial/Local Regulators and IA-CT
Delivering Risk and Control Training and presentations to new & existing employees
Co-ordinate BSU quality programme
Ensure Global Operating Procedures remain current
Partner with in-country compliance to ensure that local regulatory KYC Record requirements remain current
Responsible for tracking and reporting departmental risk via monthly heat map/KRI methodology
Maintain department controls calendar - keeping Department manager current of all upcoming deliverables
Performing ad hoc control activities
Undertake other assigned projects as requested
Prepare and deliver local site In Business Control periodic reports
Assist the BSU Head in all activities requiring special support including but not limited to: capacity analysis, population control, production and productivity control, special analysis and reports, GBRC and local Governance Committee representation as and when needed, etc
5 years’ experience in banking, finance or law
3 Experience in control/risk or Compliance (AML/KYC) function
Knowledge and experience of KYC / AML risk mitigation strategies (an advantage)
Audit experience (an advantage). Skills
University degree in Business/Finance, Law or similar
Compliance certification/qualification
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience. Candidates who do not meet the certification requirement and other required qualifications must demonstrate willingness to complete required assessments successfully within a specified time period

Risk Operations Analyst Resume Examples & Samples

Act as Primary KYC BSU Contact point for Costa Rica remediation and parent uplift team
Manage Team of 13 staff supporting Americas countries in accordance with globally consistent KYC BSU standards
Act as project lead for Costa Rica office for Global KYC BSU projects / quality initiatives as required
Oversight for the Pending Business ensuring adequate plans in place to address in line with standards
Oversight for the timely and accurate MIS reporting of processing / escalation metrics
Assist with coordination of periodic quality testing as required (RCSA, CER, PEER reviews)
Demonstrate ability to Lead and Motivate individuals within a pressurised environment
5+ years’ experience in banking or finance
Considerable experience of dealing with senior management in a multi-function environment Skills
Excellent workflow management skills / experience
Superior planning & organising skills

Senior Director Risk Operations Resume Examples & Samples

You have the ability to seamlessly merge brokerage business knowledge with strong knowledge of risk management and assessment practices and frameworks
You have the ability to identify inherent risks to the business (operational, financial, market, credit, regulatory, technology) as well as determine residual risks through a range of methods, including control effectiveness assessments and testing
You are a self-starter who can define and drive initiatives independently and achieve results within prescribed scope and timelines
Your experience leading large scale, complex risk management processes, assessments or audits
Your demonstrated ability to drive results from inception to completion, including follow through to ensure ultimate risk remediation
Your ability to develop and deliver high quality executive level communications, both written and verbal
Your managerial experience to enable you to effectively lead direct reports in defining and executing against priorities day to day

Risk Operations Analyst Resume Examples & Samples

Monitoring intraday exposures related to cash payments and securities transactions
Liaising with appropriate parties in order to secure credit approvals and ensuring these are received before market cut-offs
Processing cash and securities transactions exceeding credit limit
Monitoring restricted cash transactions and liaising with appropriate parties in order to release them for further processing
Monitoring of German cash accounts in compliance with local regulations and notifying appropriate parties of any unfunded accounts
Ensuring compliance with credit risk policy and internal procedures
Cooperating closely with appropriate parties to solve technical issues when required
Taking active part in projects aiming to streamline team’s processes
Problem solving skills and ability to provide appropriate solutions when required

Risk Operations Manager Resume Examples & Samples

Gathers; processes; and analyzes operational data
Writes and updates project documentation including system procedures; presentations; and training materials
Provides guidance and work leadership to less-experienced staff; and may have supervisory responsibilities

Risk Operations Analyst Resume Examples & Samples

Prepare client-specific KYC-related analyses and complete Customer Acquisition Due Diligence
Work with the Business Support Unit to assess documentation requirements for client legal entities and jurisdictions
Interact with clients to obtain KYC and other compliance information and documentation
Co-ordinate and manage AML Calls between clients and Citi Compliance
Produce AML Risk Summaries
Review and evaluate recent negative news related to clients
Liaise with internal Compliance personnel on the application of KYC policy
Liaise with Sales Account Managers to ascertain information on the purpose of client accounts, transaction volumes etc
Interact with clients, parent account bankers, subsidiary bankers and product partners on AML and KYC-related issues
Work closely with AML Analyst Hub and Client Services units on Additional Information Requests (AIRs)
Extensive experience and knowledge of AML and KYC for Corporate Clients
Minimum professional work experience, preferably in Financial Services
Client Service experience and/or Front Office experience preferred
Experience working in a global, dynamic environment
Knowledge of Citi and Citi KYC systems an advantage but not essential
Attention to detail with strong follow-up and good judgment
“Owner/Completer” approach
Self-starter, able to work independently when needed, and to prioritise tasks
Team Player, able to work in partnership with other individuals on day-to-day and long term projects

Risk Operations Analysts Resume Examples & Samples

Organizational and time management (prioritization of tasks, multi-tasking, etc.)
Quality orientation
Flexibility and adaptability to change

Risk Operations Analyst Resume Examples & Samples

Must practice and promote JPMC's operating principles - Integrity, Team Work, Respect & Leadership
Demonstrated ability to work in a fast paced, high pressure, target driven environment; ability to multi-task
Excellent computer navigation skills, ability to maneuver through multiple systems
Flexibility to work shifting schedules, on holidays and for extended hours
Excellent command of the English language
Previous experience in a high volume customer focused environment is preferred
Enthusiastic, positive approach to customer interactions
Sound judgment and quick decision making skills

Risk Operations Analyst Resume Examples & Samples

Organizational, time management (prioritization of tasks)
Interpersonal skills/teamwork
Assertiveness
English language; other languages a plus
Broad understanding of risk management guidelines
Broad understanding of credit systems and any other ancillary credit-related systems
Working knowledge of key credit and operations systems data flows
Understanding of regulatory requirements relating to credit risk matters
Broad banking products

Collections & Recovery Risk Operations Team Manager Resume Examples & Samples

Ability to multi-task and manage multiple projects simultaneously
Good knowledge of CVLC processes and procedures
Goal driven and results oriented
Ability to embrace change
Must be an Exceeds in either the What or How on most recent rating
Previous collections experience
Previous customer service experience

Risk Operations Analyst Resume Examples & Samples

Apply your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and provide experience, risk and product insights
Drive key performance metrics such as fraud losses, payment success rates and support efficiency
Influence cross-functional partners such as Product, Engineering and Sales to make product and process improvements
A Bachelor's degree in Business, Science, Engineering, Economics or equivalent practical experience
2+ years experience performing quantitative analysis
Experience manipulating data sets in SQL or equivalent and drawing insights from data

Risk Operations Analyst Resume Examples & Samples

Highly motivated self-starter with strong decision-making, leadership, analytical, time management, problem solving, investigation, prioritization, and organizational skills
Excellent PC skills, demonstrated interpersonal, business writing, and verbal/presentation skills
Function both as a team member and a leader of a team
Good working knowledge of Credit Policy, CRMS Processes, Data Flow and the upstream/downstream effects of credit data
Proven experience in credit systems and understanding of regulatory requirements
Must be comfortable in a fast paced, multi-tasked environment, be customer service oriented, and have an ability to identify and lead the implementation of process improvements
Posess strong Audit and Compliance background with focus on Controls
Must demonstrate good Corporate Citizenship and high ethical standards

Risk Operations Division Leader Resume Examples & Samples

Manage all personnel functions including: hiring, performance evaluations, terminations, coaching and development for the Risk Call Agent Team and Risk staffing on location
Manage transaction monitoring staff to ensure investigations are documented, reported, and researched to avoid future liabilities and initiate and/or recommend preventative measures to management
Monitor Commerce Solutions Risk Staff’s activities, including attendance and timeliness, phone usage, call quality, and ongoing training and development
Supervise Risk call center operations by monitoring call volumes, staffing levels and Specialist phone activities to maintain optimal department performance
Supervise Risk staff on location by monitoring case closure measures in accordance with department SLAs, and performance goals and objectives
Create and maintain Risk Call Agent SOPs, job aids, training, and employee goals and objectives
Assist Risk Call Agents and Risk Staff on location with escalations, and assist internal customers with questions and/or general support needs. Handle special projects and tasks as assigned by Management
Provide approval authority for monetary releases when dollar amounts exceed the Risk Call Agent level
Ability to resolve client issues through stressful situations and difficult conversations while maintaining a level of professionalism and exhibiting soft skills
3+ Years previous management and leadership experience in risk management, fraud, or related position within financial services industry
Bachelor degree in business, finance, accounting, or related field
Understands products, customers and expected type of activity in order to effectively identify risk and suspicious activity
CFE or equivalent professional certification preferred, but not required
Interpersonal skills to interact with escalated customer issues
Intermediate to advanced knowledge of MS Office Suite, internal tools, and proprietary systems

Head of Risk Operations Resume Examples & Samples

Responsible for the end-to-end Fraud activities for the North American region. Team consists of Fraud Prevention, Fraud Detection Analytics, Fraud Detection Operations and Fraud Process Integration for the NA Consumer businesses
10 – 15 years of experience leading risk / operations functions
Advanced level experience in a related role with extensive experience in business, functional and people management (preferably in an organization of significant scope/scale)
Proven analysis skills and a strong understanding of the industry and various management concepts (including fraud, collections, recovery, credit bureau, anti-money laundering, data governance, etc.)
Financial services background
Detailed understanding of functional area's financial results and impact to customers
Ability to operate in a highly matrixed and ambiguous environment

Senior Analyst Fin Risk Operations Resume Examples & Samples

Support the daily /month-end reconciliation/ adjustment process between the data received into GFO and the Corporate General LedgerThe Analyst will need to coordinate with our technology partners in understanding the issue as well as discuss enhancements with downstream consumers and other Operations Teams
Experience around liquidity risk reporting a plus
Ability to work independently in a collaborative environment whereby you are flexible and able to leverage resources of other groups
Experience dealing with high-performing teams
Ability to juggle competing priorities effectively
Strong working knowledge of Traditional Credit Product, Cash Securities and Derivatives products
Strong background in operational process development
Extremely organized and control oriented to handle diverse workload· Strong technical skills around MS Excel and MS Access· Experience around reconciliation· Strong Analytical skills

Risk Operations Analyst Resume Examples & Samples

Provide guidance, instruction, direction and leadership to a group of other individuals (the team) for the purpose of achieving a key result or group of aligned results
Communicate clear instructions to team members & listen to their feedback, via a proper organization, delegation, management and performance monitoring
Interact proactively with client outreach teams and compliance to ensure system’s update with current and valid information
Motivate and inspire team members by example, maintaining integrity and sharing a clear vision of the objectives
Encourage creativity, risk-taking, and constant improvement; recognizing and celebrating team and team member accomplishments and exceptional performance
Crisis Management, On-The-Job Decision Making & Conflict Resolution
Distribute proper work load to analysts & develop a strategy the team will use to reach its goal
Integration of internal functions with outside suppliers: schedule periodic meetings with internal clients, complementary groups and management teams to discuss changes to local requirements, policies & guidelines updates, work in progress and results
Ensure requirements are complete in Citi-KYC and team’s reference documentation is in place
Provide periodic quality & production reports to direct manager
Take responsibility for managed team results over quality, production and SLA
Schedule monthly staff meetings and individual meaningful conversations
Verify accomplishment of agreed monthly targets for Citi-KYC review and completion within Service Level Agreement timeframes
Highlight any failing, discrepancy, challenge or concern to Management or Compliance and provide solutions against it
Provide periodic feedback to direct reports about strengths & improvement areas
Monitor and take action towards results on VOC – Voice of Employee, VOE – Voice of Employee & service levels
3 - 5 years of experience in quality, production, customer service roles, banking related services, or any similar (management desirable)
Metrics & Reporting proficiency

Credit Risk Operations Associate Resume Examples & Samples

Credit Line set up in accordance with Credit Policy in the corporate and Private Banking infrastructure
Interpreting Credit Policy to make improvements and ensure system logic is robust and follows that policy
Act as a problem solver to resolve issues that arise in relation to facility set-up/booking
Credit Portfolio Management Support (Annual reviews, Exception monitoring, Data maintenance)
Credit Transactions Approval
Credit Risk reporting and Regulatory reporting as required
Participate in company Credit Risk Projects/initiatives as required acting as subject matter expert
Providing input to the formulation of strategy for projects with specific input related to the considerations required for Credit Risk Support, Covenant and Collateral set ups

Risk Operations Specialist Resume Examples & Samples

Process incoming credit requests and review for completeness and accuracy
Ensure approvals are received in compliance with credit policy and internal procedures
Convert credit instructions/approvals into accurately recorded credit facilities
Investigate and resolve identified causes of data errors
NO WORKING EXPERIENCE REQUIRED
Good analytical skills (working with data elements, excel, and systems)
English Language Advanced (working in English)

Citibank Berhad Kl-credit Risk Operations Resume Examples & Samples

Degree, in Finance, Accountancy or Banking
Computer literacy with strong numerical skills and attention to details
Pleasant personality and team player

Consumer Risk & Operations Modeler Resume Examples & Samples

Must have a Master’s Degree in Statistics
Must be a SAS Certified Advanced Programmer for SAS 9
Must have 6 months experience in positions performing data and statistical methods for experimental data analysis
Work or educational background must include experience with

Senior Risk Operations Analyst Resume Examples & Samples

Successful candidates will have prior experience in analytics within financial services
Excellent verbal and written communication skills and the ability to interact and engage with a diverse audience (executives, managers, and subject matter experts)
Technical understanding of database data models, data mining and data segmentation techniques
Advanced skills in Microsoft Excel and Powerpoint. Ability to build dashboards with tools such as Tableau, helpful if also have knowledge of SAP Business Objects, SAS, or SQL
Strong analytical and statistical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information, including time series analysis, with attention to detail and accuracy
Ability to work independently, pursuing new business development and opportunities, reviewing and collaborating with senior leadership
Outstanding problem-solving skills with the ability to quickly identify issues and find workable solutions
Able to manage multiple projects/processes under tight concurrent deadline
Six Sigma Training and/or strong process focus a plus
Bachelor’s degree required, Master’s Degree preferred ( BS in Mathematics, Finance, Economics, Information Management or Statistics )

Risk Operations Analyst Resume Examples & Samples

Lead meetings with Account owners/ Senior managers and subject matter experts to conduct detailed investigation on nature of account, Balance Sheet exceptions and variances with the General Ledger
Understand and document the account workflow from the product process / reconciliation to the General Ledger
Ensure any key risk identified in the reviews is addressed/ escalated
Interface with key ICG Operations stakeholders and technology partners to drive results
Define logic to strategically map and maintain the implemented General Ledger reconciliation process
Work on the automation of the reconciliation and variance investigation process
Understanding of product processors and reconciliation systems and account flows to the General Ledger
Understanding of accounting principles
Strong Microsoft Excel, Word, PowerPoint are essential
Ability to drive meetings and derive outcome with senior stakeholders across the global operations organization
Aptitude to handle multiple tasks and changing priorities
Ability to work independently and take ownership of various parts of the project

Risk Operations Analyst Resume Examples & Samples

Validate the information within the KYC Record and CIP document to ensure complete and accurate (Company/Entity Formation, Ownership, Management, Market Reputation etc.)
Complete KYC Record incorporating local regulatory requirements / Global BSU Standards
Highlight any discrepancies to Senior Case Managers
1 ¡V 3 years¡¦ experience in banking, finance or law

Credit Risk Operations Resume Examples & Samples

The focus of the role is to collate and analyze key credit risk management data and participate in analysis, design and implementation of various initiatives in the credit space. Specific duties include
Data analysis - performing analysis on credit data, interpreting results and making recommendations
Execute operational controls across the team and lending values maintenance. Constantly look for ways to improve efficiency and controls and ensure consistency of procedures around the globe
Excellent interpersonal skills with an ability to communicate efficiently in a virtual team environment
Ability to work independently, self motivated, quick learner with ability to prioritize work and meet tight deadlines
Reengineering mind-set: Proven ability to think out of the box, identify process improvement opportunities and implement them
Excellent Excel skills are a must (knowledge of VBA is preferable)

Regional Risk Operations Analyst Resume Examples & Samples

Support the Head of Risk to manage the credit risk and optimize the reward of the strategic supply program. This program consists of auto finance services for drivers, other beneficial incentives for drivers such as insurance and fuels, new technologies to increase driver productivity, partnership building and financing strategies
Responsible for the efficiency and robustness of the risk operation processes, including credit origination, portfolio management, collections and recovery, etc
Work closely with country teams for design, implementation and streamlining the risk processes. Make timely improvements to achieve high performance standards
Track and analyze related KPIs of the program and work closely with cross functional teams for counter measurements
Be extremely organized, and bring a high level of attention to details and efficiency while working under tight deadlines and on multiple initiatives simultaneously
Problem solving, negotiation, interpersonal and communications skillsRe
Task orientation and attention to details
Ability to initiate and maintain relationships with relevant stakeholders
Passion about the social mission and making a positive impact in emerging markets
Regional language proficiencies are preferable

Rohq-cto-risk Operations Analyst Resume Examples & Samples

Provide day-to-day supervision and assistance to RSS junior analysts, assisting with prioritisation as required
Ensure a high level of support is provided to Risk Systems' users community
Provide subject matter expertise to the global team and end users in all aspects of the risk systems under RSS responsibility ensuring that user’s requests and deliverables are completed within the timeframes required. Act as the primary interface/liaison between the end users of the risk systems and the system technologists
Ensure that enquiries to the helpdesk are responded to and resolved within the timeframes stipulated in the service level agreement
Escalation of unresolved queries related to data integrity issues and data requests
Management of updates to the global Risk Systems Support Website, one of the primary interfaces with the end users of the risk systems
Maintenance and periodic review of process documentation
Provide subject matter expertise for the support for the risk systems
Attend scheduled user group meetings
Coordinate transition of support for new systems to be supported by RSS
Work with our business partners to ensure that such transitions are seamless

Rohq-cto-risk Operations Analyst Resume Examples & Samples

Resolve user problems by acting level 2 Subject Matter Expert Analyst
Escalate relative information by forwarding to RSS 3rd level support if necessary
Develop analyze and interpret the data from the risk systems, making comparable analyses, recommending options and courses of action

Risk Operations Manager Resume Examples & Samples

Support department members with additional trainings, side by side coaching and improvement plans on Quality Control perspective
Provide advice and counsel to members of the NAM CCB Business Support Unit
Schedule periodic conference calls with compliance and BSU Global team to discuss changes to local & global requirements and system updates
Assuring countries local regulatory requirements are complete in CitiKYC and department reference documents
Provide periodic Post Execution Quality Control reports to department manager and Senior Stake holders
Take responsibility for CitiKYC and associated documentation completion from initiation to approval
Ensure internal control processes are effective
Conduct periodic Post Execution quality Control reviews following the Global guidelines
Follow up the remediation process after the reviews or any internal/external audit
Coordinate activities related to Continuity of Business Record Management
Support and coordinate supervisory Control & Emerging Risk and Audit Risk & Review
Highlight any discrepancies to BSU senior analysts and compliance department
Coordinate and assist in departmental & Global quality reviews as appropriate (MCA, Peer reviews, etc.)
Provide periodic feedback to the BSU Maker Analyst & Checker regarding improvement areas
Follow up foreign requests with other BSU Hubs
Highlight any process discrepancies to compliance or global BSU department
Be part of World Wide initiatives. Standardization processes and development of trainings
Ensure procedures are complete and kept up to date
Coordinate Change Control Board process
In charge of the onboarding process for new hires and constant development plans from training perspective
More than 5 years total customer experience in customer service roles, banking related services, etc
Ability to develop good professional relationships
Good organizational skills - ability to multitask and prioritize

Risk Operations Analyst Resume Examples & Samples

Ability of computer and MS Office use
High motivation
Quick learning

Associate Fin Risk Operations Resume Examples & Samples

Responsibilities will cover monitoring and analyzing the data quality of the LRI data stor. Analyst will be responsible for reviewing the timeliness, completeness and accuracy of the feeds with other operational and technology partners and participates in investigating any issues
Support the daily /month-end reconciliation/ adjustment process between the data received into GFO and the Corporate General Ledger. The Analyst will need to coordinate with our technology partners in understanding the issue as well as discuss enhancements with downstream consumers and other Operations Teams
Escalate issues to line manager in GFO or in other lines of business when progress is not being made or barriers are put forth
This position also requires very good written and spoken communication in order to approach various Risk reporting teams, Operations, technology and Operate teams and to maintain a level of client partnership
Strong analytical, interpretive and problem solving skills, which will require the ability to synthesize / analyze / rationalize diverse information and develop strategy recommendations from observed outcomes
Solid understanding of accounting principals and the firm's general ledger systems
Excellent verbal and written communication skills· Extremely organized and control oriented to handle diverse workload· Strong technical skills around MS Excel and MS Access· Experience around reconciliation· Strong Analytical skills
Knowledge of primarily Fixed Income and Equity products but knowledge of derivatives, and commercial lending products would also be beneficial
Knowledge of the liquidity risk measures is a plus

Risk Operations Specialist Resume Examples & Samples

University degree (Finance or Economics)
Excellent communications skills (written / verbal) at all organisational levels
Ability to manage and prioritize effectively and resolve conflicting priorities
Computer literate and ability to grasp several in house systems quickly
Ability to make rational, well informed decisions

Risk Operations Analyst Resume Examples & Samples

Review and custody of credit documentation
Credit documentation controls and checks
Monitor and ensure timely submission of the required documentation (e.g. letter of offer for credit facilities)
Conduct due-diligence documentation reviews for CA annual reviews and interim reviews to facilitate release and availment of approved credit facilities
Ensure documentation deferrals are in place (if needed) and are valid at all times with no lapse in expiry
Classified documentation review for classified names – for newly classified or worse reclassification names to ensure completeness and adequacy
Maintain proper inventory record of all credit documentations
Control release/availment of approved credit facilities in the credit systems for client's usage
Ensure compliance of credit policies and procedures, and also the regulatory rules and restrictions in the day-to-day functionalities
Conduct Continuity of Business (COB) testings both onsite and offsite annually with proper documentation of the test results to affirm the feasibility of the Unit’s COB plan
Embrace a culture for continual re-engineering and process improvements with innovative ideas for better controls and more efficiency and productivity

Junior Risk Operations Analyst Resume Examples & Samples

Intraday margin call process
Respond client and member queries on the clearing house risk related matters
Running and developing risk reports - regular and ad-hoc
Time series validations
Assist determining margin parameters based on different risk methods
Performing regular and ad-hoc back-testing on various VaR results
Developing and refining margin update processing
Automating standard tasks and defining work flows
Documentation of risk procedures and risk management processes

Risk Operations Analyst Resume Examples & Samples

Ensure the completed records align with business procedures and corporate policy requirements
Interact proactively with relationship managers, as needed, to ensure the completeness of the client profile
Ensure local regulatory requirements are complete in CitiKYC
Highlight any discrepancies to CBSU Makers and Management Team
Familiarity with collection and assessment of beneficial ownership

Risk Operations Resume Examples & Samples

Promoting a clear understanding of the firm’s commitment to creating a more inclusive culture
To be a trusted source of advice, helping Deloitte’s staff and partners at all levels to resolve ethical issues arising in their day-to-day work
Managing the reporting of ethics investigations, including those to the confidential and anonymous speak-up/ whistleblowing line
Playing an active role in the delivery of the Ethics & Financial Crime Team’s learning and awareness programmes, including facilitating discussions amongst junior staff based on our suite of learning videos, and reaching out to partners and staff across our firm
Assisting more junior staff working in, or with, the team with queries, and providing clear direction as required
Liaison with our global counterparts, involving sharing of best practices as well as for reporting and governance purposes
Involvement in or managing other Risk and Compliance projects or activities
To have a broader perspective of potential issues encountered when managing diverse teams and the strategies to overcome them; have a clear understanding of the firm’s commitment to creating a more inclusive culture
Assisting in various risk operations activities and projects as they arise
Preparing and collating training materials
Input into the Risk Operations teams strategic direction
Involvement in other compliance projects work that may arise
Development of tools and templates to support the Irish firm
Experience in professional services
Knowledge and prior experience in ethics and / or compliance would be highly regarded, preferably from a large professional services firm
A keen interest in matters of an ethical or socially responsible nature
The highest professional standards - particularly regarding respecting the confidentiality of individuals and the Firm
Strong team working skills, including the ability to work under your own initiative wherever the opportunity presents
The ability to make calm, reasoned decisions; and, where appropriate, liaise with senior members of the Team or wider firm to reach a conclusion
Strong presentation skills. Including business writing. Confidence in presenting, including delivering training sessions
Sound interpersonal skills in order to liaise with staff and partners at all levels of the firm in a collegiate way in challenging circumstances
Strong communications skills including the ability to empathise with and provide reassurance to colleagues across the firm who may have difficult decisions to make
The ability to handle complex queries on a daily basis and to take ownership for such queries through to their resolution
Excellent verbal and written business communication skills
Strong sense of urgency/prioritization and know when to seek guidance
Able to apply critical thinking in evaluating different business scenarios/outcomes
Knowledge of corporate structures and financial products

Risk Operations Resume Examples & Samples

Understanding and implementing Deloitte global policies and guidance relating to personal Independence, and business relationships
Developing and maintaining relationships with the firm’s service lines risk teams, marketing teams, and other member firm independence teams
Managing and responding to queries from internal and client facing teams on business relationship and on personal independence matters ensuring queries are answered within the required timeframe, informing other staff of consultations they are responsible for, and ensuring that consultations are filed promptly and appropriately
Reviewing and approving business relationship requests working with the independence senior manager
Applying judgment to understand independence system search results and to distinguish relevant search matches. Accumulating the search results and applying policy to conclude on business relationship requests
Input into the Independence & Conflicts teams strategic direction
Involvement in other independence projects work that may arise
Knowledge and prior experience in independence and / or compliance would be highly regarded, preferably from a large professional services firm
Knowledgeable of the regulatory bodies (e.g. CAI/IAASA/PCAOB/SEC) and their role in the accounting profession

Risk Operations Analyst Resume Examples & Samples

Monitoring intraday exposures in credit check systems within set time frame
Ensure compliance with credit policy and internal procedures
Actively communicate with business partners
Balance service and control roles effectively
Participate actively in global initiatives to standardize or refine the global credit process
Higher education in economics or experience in banking
Ability to work with computer and MS Office software
Ability to prioritize tasks and work effectively under pressure in stressful conditions
Ability to work in team
Problems solving skills

Citibank Berhad Kl-risk Operations Analyst Resume Examples & Samples

Degree, preferably in Finance, Accountancy or Banking
Able to produce good quality work, have initiative and responsible attitude
Attention to detail, high accuracy, meticulous and ability to work under pressure
Quick learner who can grasp and understand requirements under the Credit Policies and BNM guidelines

Citibank Berhad Kl-risk Operations Analyst Resume Examples & Samples

Able to work independently under minimum supervision
Possess keen desire to produce quality work, initiative and a responsible attitude
Attention to detail, meticulous, organized and ability to work under pressure
Self motivated and is open to accept challenges and wider responsibilities
Proactive and keen on taking on a leadership role
Pleasant personality

Risk Operations Quality Analyst Resume Examples & Samples

Review the creation of the KYC profile in the CitiKYC system, inclusive of information sourced from internal and external databases
Maintain assigned QC production goals and assist the management team in gathering information for reporting purposes
Research and review information from internal and external sources
Validate the information within the CitiKYC and CIP documents to ensure complete and accurate updates
Minimum 3-5 years of AML Investigations or Operational Risk experience
Subject matter expertise in AML, EDD and KYC regulatory requirements
Review of complex business formation and governance documents

Risk Operations Analyst Resume Examples & Samples

Review the creation of the KYC record in the CitiKYC system sourcing information from internal and external sources by the agreed deadline
Collate and review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Dun & Bradstreet, Google, Lexis Nexis, Clear, etc.)
Validate the information within the CitiKYC and CIP documents to ensure complete and accurate updates (Company/Entity Formation, Ownership, Management, Market Reputation etc.)
Assuring countries local regulatory requirements are complete in CitiKYC
Verify correct name screening of entity, directors, and beneficial owners in Citi Screening and Factiva database
Meet establish daily targets for CitiKYC review and completion within Service Level Agreement timeframes
Highlight any discrepancies to BSU Team lead / supervisors and Quality and Support department
Assist in departmental quality reviews as appropriate (MCA, Peer reviews, etc.)
Provide periodic feedback to the BSU Maker Analyst regarding improvement areas
Follow up foreign requests with other Global CCB BSU Hubs

Risk Operations Analyst Resume Examples & Samples

Assists leadership with escalating potential compliance driven risks
Assists leadership with additional duties such as special projects, time driven deliverables, and customer escalations
Operational leadership and diplomacy skills
Knowledge of Citibank culture and procedures is a plus
Prior experience in a production operations environment
Prior experience in multinational production operations environment
Minimum 2+ years of experience in related roles , AML Investigations or Operational Risk experience

KYC Risk Operations Analyst With French Resume Examples & Samples

Create the KYC Record in the KYC system sourcing information from internal and external sources by the agreed deadline
Proactively interact with relationship management teams and compliance to update system with information until final approval of KYC Record
Review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Dun and Bradstreet, Google etc.)
Validate the information within the KYC Record and CIP document to ensure completeness and accurate (Company/Entity Formation documents, Ownership, Management, etc.)
Take responsibility for KYC Record and associated documentation completion from initiation to approval
Meet agreed daily targets for KYC Record review and completion within agreed Service Level Agreement timeframes
Escalate any negative news and high risk cases to RM/PAM/AML Compliance department
Experience in banking, finance or law
Knowledge and experience of the technologies and processes used in Citi
Knowledge of local regulatory KYC/AML requirements
Languages : Fluent English
Proficient use of KYC applications ( an advantage)
University degree in Law, Business/Finance, Math, Economics

Senior Associate Risk Operations Resume Examples & Samples

Project scheduling – scheduling resources on global and internal tools for long & short term projects as per the business request
Monitors Timesheet of client serving professionals and ensures TPC and Wrongly Charged hours are kept at bay
Builds relationships and communicates continuously with RISK leadership to understand their professional needs and objectives
Participates in orientation providing details to new hires on the Operations process
Uses the scheduled hours report to identify who is provisioned but not scheduled in GDS
Resource Management tool – Get expertise in handling internal resource management in order to manage the project utilization
New Hire Process Induction – Assists the Seniors in performing new hire orientation for all new joining professionals
MOU – Will support on EYI billing as against to the approved hours in MoU
Generic Operations
Follow up with all the resources who are the contributors of TPC & usage of codes on a periodic basis
Follow up with the business leads like actual work location, resources working on different shift etc
Seating Management
Follow up to drive compliance on CV Database updates
Follow up to drive My competency and skill matrix updates
Will be involved in preparing various reports as per the management requirements
Will be assisting the RISK Operations Seniors in preparing various reports such as dashboards, weekly, monthly and quarterly reports
Will monitor projections and help RISK Ops Seniors ascertain various changes to be highlighted to the management as appropriate
Update and maintain headcount file for RISK on a weekly basis for helping determine the utilization constantly
Supporting client visits with necessary inputs
Will be involved in validation of out of pocket expenses incurred by client serving professionals on a bi-weekly basis for getting the invoices raised on time
Will be assisting on all invoicing related queries to the RISK Ops lead
Should be self driven

Analyst Fin Risk Operations Resume Examples & Samples

The position requires ability to analyze large volume of data and perform data analytics
Monitor metrics that accurately represent the timeliness, accuracy and completeness of the flow of data from the source platform to the LRI Data Acquisition and Control environment and facilitate the timely understanding, management and resolution of data quality issues and process exceptions
Escalate issues to line Analyst in GFO or in other lines of business when progress is not being made or barriers are put forth
This position requires a sharp focus on the continuous improvements / enhancements and innovations to fix the data quality issues / manual work around
Strong team player and desire to face dynamic and challenging environment
Ability to work under pressure in a deadline oriented environment
Excellent verbal and written communication skills·

100

Mortgage Risk Operations Analyst Resume Examples & Samples

5-10 years experience with Mortgage Servicing experience
5 years experience in a Quality Control/Quality Assurance role
Must demonstrate strong analytical, organizational and project management skills, coupled with the ability to communicate effectively, both written and oral, with external clients and all levels of the management
Proven ability to manage multiple concurrent projects/tasks and responsibilities
Familiar with MSP and Passport a plus

101

Risk Operations Analyst Resume Examples & Samples

Verify accomplishment of agreed monthly targets for CitiKYC review and completion within Service Level Agreement timeframes
Follow up completion of foreign requests with other CCB BSU Hubs
Preparation of MI reports and /or automation of the production of reports utilizing MS Access and MS Excel, SP knowledge and infopath
Responsible for the technical issue triage as a liaison between the production team and technology team by reviewing technical issues, validating work around, training issues or actual technical issues to raise INC ticket to technology and follow up until final resolution

102

Risk Operations Analyst Resume Examples & Samples

Highlight any discrepancies to US CCB KYC Checkers and compliance department
Provide periodic feedback to the US CCB KYC Maker regarding improvement areas
Follow up foreign requests with other CCB KYC Hubs

103

Risk Operations Analyst Resume Examples & Samples

Assist the US CCB KYC Head with daily duties and tasks
Assist important visitors in the site and help organize any activities involved
Travel agency coordination. Guide them through the process when required
Represents the US CCB KYC Head by welcoming visitors, reviewing correspondence; arranging company dinners and other corporate functions; answering questions and meeting requests directed to the Site Head
Arranges US CCB KYC Head travel and meetings by developing itineraries and agendas; booking other transportation; arranging lodging and meeting accommodations
Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel
Maintains confidence and protects operations by keeping confidential information
Proactively ensures an efficient management of the US CCB KYC Head agenda by providing alternatives and solutions to meeting conflicts
Coordinate Voice of Employee efforts, with meetings, recaps and next steps
P2P orders for office supplies, Contractors, etc
Coordinate late meals to all the staff
Provide assistance on Expense reports to the US CCB KYC Head
Excellent PC Skills (excel, word, Access-intermediate level), outlook, instant messaging
Fluent English / Spanish
A willingness to work overtime is important
Expected to be a team player with the ability to work independently, demonstrate initiative, and exercise good judgment
Must have strong organizational and time management skills, attention to detail with the ability to multitask and perform under deadline pressures
Demonstrate a professional attitude and the ability to interface with all levels of the organization
Ability to handle sensitive information with the highest degree of integrity and confidentiality
Requires 5+ years of experience as an Administrative Assistant at an executive level or related experience
Business Administration

104

Risk Operations Specialist nd Shift Resume Examples & Samples

Credit Risk maintains Relationship, Obligor and Facility data in credit systems for an industry specific portfolio (i.e. Power, Banks, Chemicals etc)
Process incoming credit requests and review for completeness and accuracy; record data in various credit systems
Prepare accurate Credit Approvals (CAs) in a timely manner
Track Credit Approval (CA) progress during approval; ensure approvals are received in compliance with policy, and recorded in credit systems
Ensure timely changes in any critical data elements such as amount, tenor, classification, etc
Must be extremely organized, have great attention to detail and self-driven
Must have ability to work independently, as well as in a team environment
Excellent work ethic is mandatory
Intermediate PC skills, especially MS Excel; Access experience is a plus
Must be highly analytical
Excellent verbal communication and business writing skills
Existing knowledge of Credit Systems is a plus

105

VP Credit Risk Operations Resume Examples & Samples

We are looking for an individual with extensive operational experience, having led teams in a fast paced and service driven environment, with proven ability to make quick and well-reasoned decisions under pressure
The capacity to communicate effectively at senior levels is key, as there will be regular engagement with, and presentations to, Senior/Executive Management and Partner Banks on performance and strategic priorities
Collaboration with other areas to deliver against business growth objectives will be essential, and this will involve support for new products, systems and customer focused processes
Six Sigma qualifications would be desirable, as process reengineering is a prerequisite of the role
Establishing, maintaining and delivering against customer centric SLA's is a fundamental part of the role, as is continuous assessment of performance results, processes, systems, quality, controls and policy compliance to maximise effectiveness and efficiency
Prior leadership experience in a Risk environment would be preferred, as financial analysis, assessment of risk exposure and validation of business propositions is an integral part of the role, to minimise Credit and Fraud losses

106

Risk Operations Analyst Resume Examples & Samples

Become an expert in core risk infrastructure, tools, systems, and data
Collaborate with our Risk Operations Teams in determining Risk & Support requirements that allow new products to scale
Manage complex projects and coordinate new product support across numerous operations stakeholders
Communicate effectively with key cross-functional partners, including Eng, Emerging Products and others during design, build, launch, and expansion phase of product life cycle
Develop, monitor and analyze product and operational health metrics
3+ years of experience in Program Management
3+ years of experience working with cross-functional teams

107

Market Risk Operations Analyst Resume Examples & Samples

Management of global production issues impacting Risk Systems and Risk Calculation in the UBS Bank
Monitoring and ensuring data readiness and completeness to allow proper Risk aggregation and reporting
Running daily controls to ensure reliability and soundness of complex Market Risk systems along with Risk Control effectiveness in the UBS Bank
Ensuring proactive communication to Market Risk Officers during the process of ‘in flight’ issues that might affect their processes and deadlines
Supporting senior colleagues in new process implementation and ad-hoc projects along with audit reviews
Taking part in operational calls with other global business stakeholders to resolve outstanding exceptions and to discuss current issues
Working with RCO Management and Risk Officers to continuously improve the processes and the service delivery
1 year of experience in Finance or general business, with intermediate to advanced knowledge of VBA & Excel
Excellent attention to detail and analytical problem solving skills
Team player with ‘can do’ attitude ability to work to tight deadlines
Comfortable working in a global environment
Availability to work on local holidays
Intermediate to advanced level of Excel

108

Risk Operations Analyst Resume Examples & Samples

Complete checking of all credit applications (CAs) and documentation in delivery of Tailored Credits, Real Estate & Margin Credits preparation in a timely manner
To provide independent quality/efficient credit checking and approval support to the business while observing compliance of established credit policies and standards
Ensure data integrity of Credit engine and accuracy/consistency with loan documentation to maintain data accuracy of Basel II sensitive elements
To conduct credit review for Credit Application due for renewal and new initiations / interim and other related amendments / credit activities
Ensure systems update and line availments authorization is completed
Ensure effective and consistent compliance to established credit and control procedures
Continuously review, update and implement policies and procedures with a view towards effective risk management, enhanced productivity and quality service
To perform periodical self-assessment against the Unit to ensure compliance with the guideline / regulatory requirement and procedural manual
Ability to meet tight deadlines and work under pressure at time
Proven capability to work independently
Proven capability to work with Seniors
10 to 12 years minimum working experience in Credit field
At least a graduate from a reputed university

109

Risk Operations Analyst Resume Examples & Samples

Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems and input and output requirements access
Identifies opportunities for improving business processes through information systems and/or non-system driver changes; preparation of proposals to develop new systems and/or operational changes
Conducts change impact analysis to assess the potential implications of changes and documents business rules (where applicable), functions and requirements
Directs or participates in studies of new and existing programs and special projects to determine feasibility, resolve problems including organizational, procedural, technical and fiscal research and analysis; develops process and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service; develops information system documentation to support efficient operations; prepares reports and written findings and recommendations; monitors changes
Partner with internal stakeholders and liaise with matter experts regarding instructional design
Assist in the development and delivery of global training solutions for NAM CCB BSU and coverage organization via live or virtual classroom settings
Assist in development of planned and ad hoc training materials and programs, both written and electronic
Constant review with management in training opportunities and development
Progressively provide weekly reports to ensure objectives met
Build & maintain positive working relationships across a number of business units
Work with peers across multiple teams to ensure successful project implementation
Participate and contribute to implement best practices and development standards
Bachelor degree in English studies, Business administration, Economics, Engineering or related field
History of performance in a high-pressure, financial services environment with tight deadlines
Experience in writing and delivering policy and procedure programs across multiple geographies
Strong Microsoft Office skills, especially Excel, Word, Project, and Outlook
Solid planning and organizational skills
Language skills in addition to English a plus (e.g., Spanish, Portuguese, Japanese)
Certification in Business Analysis or Project Management is a plus

110

Risk Operations Analyst Resume Examples & Samples

Interact proactively with teams and ensure information is accurate with policies and procedures
Gather and review information from internal and external sources for clients as per KYC AML polices and procedures
Validate the information within the CitiKYC to ensure complete and accurate information. Carry out name screening of entity, directors, and beneficial owners in Citi Screening database
Meet established daily targets for CitiKYC review and completion within Service Level Agreement timeframes
Highlight any discrepancies to CBSU senior analysts/Checkers
Ensure all assigned population is fully owned, claimed, worked and finally resolved to either Completion or Closure. Including escalation and follow up any required third parties that involved items’ resolution (e.g. Tech Issues, Relationship Managers, Outreach, and Business Approval)
Demonstrated success of reviewing customer data with emphasis on risk evaluation
Analytical research and investigative skill set including experience with background checks/intelligence/customer research/transactional analysis
Ability to contribute, support, and lead efforts to achieve department/ business unit goals, up to and including recommendations to changes in procedures resulting from review findings and quality assurance review of analyst case work
Ability to work independently and use of judgment

111

Risk Operations Manager Resume Examples & Samples

Knowledge of Citibank branch procedures, including account opening, Enhanced Due Diligence (EDD) and Know Your Customer (KYC) requirements
Bank Secrecy Act & FFIEC knowledge
Citibank source systems, e.g. Concierge , Citismart
Excellent knowledge of banking products
Demonstrated strength in analysis of high risk customers for AML risk
Strong investigative, analytical and problem-solving skills
Effective planning and organizational skills
Solid PC skills (Microsoft Office)
Set appropriate performance management metrics for operations staff; hold self and team accountable for delivering of results
Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
Experience in creating and implementing processes across AML/BSA related groups
Strong mentor, tutor, coach of operational staff team
Ability to motivate staff, improve newly-developed processes and identify opportunities for improvements to efficiency, productivity, and quality control
Collaborate with site and business management in addressing identified opportunities through projects and initiatives
5 - 7 years in direct managerial role in a production or operational environment
Experience managing other managers
Demonstrated success delivering in a high-volume, goal-based production/operations-based environment
Preferred additional risk management experience in retail banking

112

Assistant Risk Operations & Credit Analyst Resume Examples & Samples

Track and support the maintenance of Xcel Energy's trading portfolios on a daily basis through accurate trade entry into the risk management software
Assist in development of the appropriate trading books and risk and credit reports that record portfolios of Xcel Energy's natural gas and electric trading positions
Assist in producing risk and credit reports including daily trading P/L, open positions, balance of the month, VAR and counterparty credit exposures. Will also assist with developing other reports as required
Assist in the development and maintenance of the risk management computer systems and processes
Monitor and review trading documentation to ensure compliance with risk management and credit policies
Assist with quantitative studies of prices, retail load, and system costs for energy commodities
Degree in Math, Statistics, Economics, Finance or related field

113

Risk Operations Analyst Resume Examples & Samples

High Level analytical research and investigative skill set including experience with background checks/intelligence/customer research/transactional analysis
High level of analytical skills and complex problem-solving
Strong knowledge of Citibank customer and transaction systems (i.e., Concierge, Citismart, CRU, On Demand, etc.)

114

Senior Manager, Global Risk Operations Resume Examples & Samples

A bachelor degree or equivalent in quantitative or engineering disciplines
8+ years of experience in managing risk and/or operations
Strong leadership with 5+ years of people management experience
Experience in a global company and working with international teams
Disciplined and data-driven approach and methodology to drive process improvement
Advanced analytical skills coupled with strong business instincts to “connect the dots”
A “driver” personality - biased toward action, great collaborator and master disambiguator/simplifier - constantly pushing toward clarity and delivery
Grittiness. You never hesitate to roll up your sleeves and tackle something hands-on, you persevere when others fade
Data-driven: you always get the data you need, and you whip it into an insightful story with no help. Most importantly, you leverage data to drive strategic decisions
User-focused - you are passionate about always making the user experience positive and unwilling to allow product challenges to impact users negatively
True passion for Uber’s mission and the company’s hybrid technology-operations nature

115

Risk Operations Analyst Resume Examples & Samples

Be fully aware of time critical deadlines and fully conscious of high value trades and sensitive clients
Build strong relationships with other areas, including regular communication with the settlements teams
Look to actively develop relationship with key Clients as appropriate
Ensure all post settlement breaks are resolved within the required timeframe and that the numbers of reconciliation differences are kept within strict tolerances
Assist with Management risk / control reporting ensuring appropriate escalation protocol is followed
Assist with staff development / training and meet all Objective/Appraisal deadlines
Being fully aware of information security requirements, and complying with the clear desk policies
An understanding of the risk in not delivering a good service within the Client Service sector
Must possess the ability to work well under pressure, be able to manage tight deadlines and situations where conflicting priorities arise on a daily basis
Ability to investigate source of issue and advise of solution either technical or procedural to improve automation within the reconciliation
Good Microsoft skills including Excel, Word and Outlook
Industry exams e.g. FSA module exams or a full affiliate status

116

Risk Operations Analyst Resume Examples & Samples

Pro active, fast learner
Able to work in a team
Able to collaborate with other operations unit

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