Fixed Operations Resume Samples

4.8 (93 votes) for Fixed Operations Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the fixed operations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
HD
H Davis
Herminio
Davis
3462 Bartoletti Trafficway
Philadelphia
PA
+1 (555) 914 2961
3462 Bartoletti Trafficway
Philadelphia
PA
Phone
p +1 (555) 914 2961
Experience Experience
Detroit, MI
Fixed Income Operations
Detroit, MI
Mertz, Streich and Langworth
Detroit, MI
Fixed Income Operations
  • Participate in relevant projects that contribute to improvement in processes ensuring more efficient deal management
  • Work on global and local projects to improve control and ensure we are offering the best service to our clients
  • Development and testing of internal systems
  • Perform other relevant tasks such as trade capture, reconciliation, reporting and margin calls
  • Day to Day handling of operations within the Fixed Income product line including settlements of Repo and cash as well as corporate action
  • Complete operational tasks for non-yen Debt products including client services, corporate actions, settlements and loan operations
  • Ensure accuracy of all new and existing transactions across internal and external systems
San Francisco, CA
Region Fixed Operations Analyst
San Francisco, CA
Hammes Group
San Francisco, CA
Region Fixed Operations Analyst
  • Produce &/or distribute monthly Dealer fixed operation performance ranking reports along with bi-weekly performance updates to assist FOM with in-Dealer contacts
  • Track & provide certification reports to Region management
  • Track the training & certification progress of the Region, Area & Dealership Service employees, & provide updates to Regional Fixed Operations Manager & Area teams. Track Region employee Training & Readiness to meet PMP Goals
  • Collect & maintain Area performance metrics
  • Monitor & analyze performance, flag issues & report to Regional GM, Fixed Operations. Act as a resource for reporting data & tracking of Parts Sales, Warranty Costs, CSI, FRFT, SOE, Dealer Capacity & PDI
  • Generate reports & analyze dealership financial, fixed operations & performance metrics
  • Gather data to support the development of action plans for FOMs
present
Boston, MA
Fixed Operations Manager
Boston, MA
VonRueden-Herzog
present
Boston, MA
Fixed Operations Manager
present
  • Develop action plans to improve sales effectiveness of Dealers performing below expected market levels
  • FOM works with Warranty to monitor (metric review and audit reviews) to ensure VW network adherence to VW warranty policies
  • Achieve Genuine Parts and Service sales goals, and assist Dealers to develop and implement targeted marketing and merchandising actions
  • Work with Dealers & Corporate Customer Care staff to negotiate resolutions as they relate to Customer Satisfaction issues
  • Primary interface with customers concerning non-technical Service & Parts issues
  • Integration – joining people, processes or systems
  • Ensure Area Dealers meet all Brand Operating Standards as they pertain to Fixed Operations
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Rowan University
Bachelor’s Degree in Business
Skills Skills
  • Working knowledge and or understanding of dealer after sales operations and/ or overall dealer operations
  • Ability to present ideas and analysis in an effective manner
  • Ability to analyze and present complex information in a clear and concise written and verbal manner
  • Ability to respond in a positive manner to dealer management criticism or unfounded accusations
  • Has command of basic accounting practices and financial acumen
  • Ability to focus on the best interests of the dealership and Nissan. Can remain objective in the course of building relationships
  • Ability to function effectively and remain productive in a virtual office environment
  • Ability to prioritize own schedules and organize work load effectively with minimal daily supervision
  • Achieve Customer Satisfaction goals, and assist Dealers to ensure high quality service core processes
  • Manage Area marketing and administration budgets
Create a Resume in Minutes

15 Fixed Operations resume templates

1

Fixed Income P&s-operations Administator Resume Examples & Samples

  • Ability to perform all reconciliations and trade processing, including but not limited to, suspense, trade balancing, stock record, trade corrections and journals, ex-clearing, and trade settlement
  • Ability to handle multiple priorities in a fast paced, pressured environment. Good verbal and written communication skills with the ability to work effectively across various business entities including operations, trading, private client group, correspondent firms and management staff
  • Support customer inquiries
  • P&S experience
  • Trade contracts experience
  • Proficient computer skills in Windows-based software products such as Outlook, Word, Excel required
2

Senior Fixed Income Operations Analyst Resume Examples & Samples

  • Reconciling cash on a daily basis between our internal systems; PAM and Aladdin with the Custody bank for each fund
  • Independently researching and resolving cash and asset related discrepancies
  • Cultivating both internal and external relationships to ensure proper service levels are achieved for each fund supported
3

Fixed Operations Manager Resume Examples & Samples

  • Consult with dealership Parts, Service Managers & Dealership Executive Management on all aspects of the Dealer’s Parts business to deliver on the corporate Parts objective. This includes, but is not limited to: wholesale growth, all fill rate analysis, lost sales tracking, & general growth & profitability of the Dealer’s Parts business
  • Primary interface with customers concerning non-technical Service & Parts issues
  • Work with Dealers & Corporate Customer Care staff to negotiate resolutions as they relate to Customer Satisfaction issues
  • Monitor Dealer metrics to ensure all Customer Satisfaction & Loyalty processes are delivering to target levels. Consult with Dealer management team to take corrective action in the event results are below target levels
  • Work with facing Area Sales Managers to create business plans & consult with Dealer. Principals/General Managers/Service Managers on ways to increase profitability and efficiencies
  • Develop & implement Parts & Service programs/incentives for Area
  • Collaborate with QTM when issues arise requiring their involvement, & facilitate problem resolution, if appropriate
  • Coordinate Service &/or Parts Managers meetings, as required
  • Responsible for Service process improvements (literature, training, tools), & standards implementation
  • Primary point-of-contact for BBB/buyback & arbitration issues; involve QTM for technical issues as required
  • Allocates discretionary budget to develop sales incentives to maximize sales opportunities & achieve monthly & annual Parts Sales objectives
  • Work with After Sales Business Analyst to coordinate training activities for all dealership fixed operations staff
  • Enforce VW operating standards, facility requirements & corporate identity requirements
  • Utilize interpersonal & negotiating skills to drive Dealer performance & profitability & achieve Parts Sales & Customer Satisfaction targets
  • Optimize Parts inventory levels through direction & influence of Dealer management to ensure attainment of Parts Sales objectives
  • Act as the key stake holder ensuring Dealer adherence to VWoA Warranty policies & procedures
  • Work in conjunction with the VWoA Warranty group to monitor, coach, counsel, & initiate corrective action where necessary with regard to Warranty cost control performance
  • Participate in Warranty reviews & audits in conjunction with the VWoA Warranty group & ensure Dealer fulfills action plans & meets Warranty Cost objectives
  • Develop action plans to improve sales effectiveness of Dealers performing below expected market levels
  • Utilize analysis provided by region staff to approve Area Sales forecasts
  • Utilize market knowledge to collaborate with region dealer Development staff to optimize opportunities resulting from Dealer buy/sells, relocations & facility upgrades
  • Prior field experience and proven success in leading a team of professionals in achieving rigorous sales and profit objectives
  • Solid understanding of dealer Fixed Operations
4

Assistant Gm, Fixed Operations Resume Examples & Samples

  • Support and assist the General Manager, Fixed Operations (GFOM) in the achievement of all assigned KPI targets and tasks including but not limited to Customer Satisfaction, Parts and Accessory Sales, Dealer Training, and Warranty/Goodwill objectives
  • Direct the activities of assigned Fixed Operation Managers (FOM’s) located in various markets throughout the Region
  • Develop and improve the skills and behaviors of the assigned FOM’s by participating in dealer contacts, demonstrating the desired performance and then coaching the employees towards improvement
  • Support and assist the GFOM in the achievement of all assigned KPI targets and tasks including but not limited to Customer Satisfaction, Parts and Accessory Sales, Dealer Training, and Warranty/Goodwill objectives
  • Supervise the assigned FOM’s with dealer implementation of and conformance with Volkswagen Service Core processes, Brand Standards and other related initiatives as assigned
  • Supervise the FOM’s in the development of strategies and tactics to achieve KPI targets of Customer Satisfaction, Retail Parts and Accessory Sales, Warranty/Goodwill performance, Training compliance and others as assigned by management
  • Ensure that FOM actions and behaviors positively impact Brand strategies and are in alignment with all programs, initiatives and departments
  • Develop and improve the skills and behaviors of the assigned FOM’s by participating in dealer contacts, demonstrating the desired performance and then coaching the assigned employees towards improvement
  • Ensure the proper utilization of and interaction with internal support resources such as the Service Xpress specialists, Service Coaches, Wholesale Parts Operation Specialists etc
  • Support the enrollment in and implementation of brand initiatives such as Service Xpress, Xtime, ePDI etc
  • Support and Participate in Area Parts and Service manager meetings and events as assigned
  • Support and Participate in Service, Parts and Technical training as assigned
  • Support the Network Development and Operations team as needed
  • Minimum of 10 years prior Fixed Operations Management experience
  • Bachelor's degree in Business or Marketing
  • Prior field experience in developing, managing and improving the performance of new vehicle retail dealerships and their respective staff’s
  • Extensive knowledge of Dealership retail service parts and sales operations
  • Experienced in OEM Service, Technical, Warranty and Parts operations
  • Demonstrated success in the achievement of Sales, Customer Satisfaction and other objectives
  • Experienced in developing strong, positive working relations in the corporate, region and/or field environments
  • Ability to develop and mentor team members towards improvements in their skills and business acumen
  • Experience with dealership financial statements and the analysis thereof
  • Knowledge of Parts Logistics and Parts/Service Marketing
5

Region Fixed Operations Analyst Resume Examples & Samples

  • Generate reports & analyze dealership financial, fixed operations & performance metrics
  • Coordinate & monitor all After Sales marketing processes
  • Identify fixed operations revenue & profit improvement opportunities
  • Coordinate implementation of fixed operations programs & initiatives
  • Identify & share industry “best practices” & process improvement opportunities for dealership fixed operations with Fixed Operations Managers (FOM) & Dealer personnel
  • Support Area After Sales activities & act as a resource to the Fixed Operations Manager for reporting & monitoring of Performance Goals within the Region & the Areas
  • Support & track all Regional Parts & Service Incentive Programs & publish report of results on a regular basis
  • Gather data to support the development of action plans for FOMs
  • Monitor Dealer fixed operations for compliance with VW operating standards
  • Monitor Dealer Readiness for technical upgrades related to fixed operations
  • Act as liaison between VW special tool group & FOMs. Support FOM in ensuring Dealers maintain compliance with tool requirements. Assist with Dealer buyback process for special tools when required
  • Monitor & analyze performance, flag issues & report to Regional GM, Fixed Operations. Act as a resource for reporting data & tracking of Parts Sales, Warranty Costs, CSI, FRFT, SOE, Dealer Capacity & PDI
  • Collect & maintain Area performance metrics
  • Assist in Region or Area Service &/or Parts Managers meetings as required
  • Track the training & certification progress of the Region, Area & Dealership Service employees, & provide updates to Regional Fixed Operations Manager & Area teams. Track Region employee Training & Readiness to meet PMP Goals
  • Track & provide certification reports to Region management
  • Produce &/or distribute monthly Dealer fixed operation performance ranking reports along with bi-weekly performance updates to assist FOM with in-Dealer contacts
  • Retail automotive operations; particularly in the fixed operations area
  • Wholesale (field) automotive experience
  • Demonstrated report writing ability
  • Proficient in Business Objects, Excel & Word applications
  • Financial analytical skills
  • Proficient in VW warranty system (WIN/Saga 2) applications
  • Knowledgeable of VW warranty policies & procedures
  • 3-5 years of experience & understanding of fixed operations
  • Technical automotive skills
  • Proficient in Helios, I-sky, LMS
  • Proficient in DMS applications
  • Retail &/or Customer Care experience preferred
6

Fixed Operations Manager Denver Resume Examples & Samples

  • FOM meets regularly with VW Dealer or designated managing dealership executive (GM, EVP, MD) to regularly review dealer's performance against service and parts KPI's, customer satisfaction and fixed operations business growth opportunities
  • Communication skills – interpersonal, presentation and written
  • Negotiation Skills
7

Fixed Operations Manager Resume Examples & Samples

  • FOM liaises with region network development, After Sales, and SOM to develop/execute annual dealer business plans and provides input on dealer facility issues relative to VW After Sales standard
  • Bachelor's degree in business, marketing or technical
  • Change leadership
8

Fixed Operations Manager South New Jersey Resume Examples & Samples

  • FOM leads dealer network in the adoption/maintenance of the Volkswagen Service Core process and related process initiatives (i.e. Express Service, parts, accessory and wholesale sales programs; inventory management; customer satisfaction; service quality; training certification, and other programs as directed)
  • FOM works with Warranty to monitor (metric review and audit reviews) to ensure VW network adherence to VW warranty policies
  • FOM is primary interface with customers concerning non-technical Service & Parts issues and works with Customer Care to insure dealer process compliance with VW goodwill policies in support of customer satisfaction
  • 5 – 7 years of experience
  • Working knowledge and or understanding of dealer after sales operations and/ or overall dealer operations
9

Fixed Income Operations Resume Examples & Samples

  • Day to Day handling of operations within the Fixed Income product line including settlements of Repo and cash as well as corporate action
  • Perform other relevant tasks such as trade capture, reconciliation, reporting and margin calls
  • Record Trade data to track KPI/KRI for future use
  • Ensure accuracy of all new and existing transactions across internal and external systems
  • Participate in relevant projects that contribute to improvement in processes ensuring more efficient deal management
  • Development and testing of internal systems
  • Able to work with other relevant teams to allow smooth operations
  • Good experience within Fixed Income Operations
  • Experience of settlements through Euroclear, FED Wire prefered
  • Good Communication skills, with ability to maintain good communication with offices from front to back
  • Ability to think and act on their own
  • Good Attention to detail
  • Able to prioritize as well as multi task
10

Fixed Income Operations Resume Examples & Samples

  • Complete operational tasks for non-yen Debt products including client services, corporate actions, settlements and loan operations
  • Responsible for client quires relating to post-trade execution and trade life-cycle
  • Pre-settlement confirmation with counterparties
  • Execution of settlements and payments
  • Complete reconciliations post-settlement and capture corporate actions events for clients' assets including coupon and redemption payments
  • Work on global and local projects to improve control and ensure we are offering the best service to our clients
  • At least 3 years' experience within Investment Banking Operations
  • We will consider candidates from Analyst to AVP. Level of responsible and expectations in terms of experience will be dependent on which position candidate is applying to
  • Deep understanding of debt products
11

Fixed Income Operations Analyst Resume Examples & Samples

  • Thorough knowledge of the following Fixed Income products traded and how they work, including Bonds, Equities, Money Markets, CMOs (CMBS & RMBS), Mortgages, Private Placements, Term Loans, Working Capital Finance Notes and Corporate Actions
  • A solid working knowledge of how each security traded by PL and its Entities works, in particular the risks and potential costs to errors, cash flows, calculations, , failing trades and the impact to Pacific Life of operating errors
  • The ability to thoroughly understand the front to back flow of several desks to include trade capture, trade confirmation, corporate actions, trade and position reconciliations
  • The ability to thoroughly understand the common workflow processes across multiple desks
  • Ability to demonstrate and represent Subject Matter Expertise in all facets of the Investment Operations workflow, including regulatory framework and its application to investment operations. This includes 1940 Act, Dodd Frank, EMIR and other evolving regulatory infrastructures
12

Operations Specialist Fixed Income Settlements Resume Examples & Samples

  • Proficient in Microsoft Outlook and Microsoft Office Suite especially Word and Excel and ability to learn new trade-based/accounting systems
  • Organization, Prioritization of (hard) deadlines, Exceptional mathematical skills, ReliableAbility to consistently follow written and trained procedures and document new procedures
  • Ability to understand, interpret, take action, and remedy (where applicable) industry-related regulations (namely, TMPG guidance on Margin Requirements and TBA Fail Charges)
  • Ability to clearly communicate in both written and spoken form so that others understand
  • Dedicated to accomplishing goals; willing to take on additional responsibilities to produce outstanding work; strives for excellence; maintains a positive attitude through stressful situations
  • The ability to tell when something is wrong or is likely to go wrong
  • 1 year related experience
  • College coursework
  • Financial Services Industry experience
13

Fixed Operations Manager Resume Examples & Samples

  • The Fixed Operations Manager (FOM) will collaborate with the three NAR markets (United States, Mexico, Canada) to ensure a sound strategy to achieve NAR and Market KPIs including
  • 5 -7 years of experience in working in After-Sales Operations
  • Understanding of a quality Customer Experience
  • Collaboration across multiple organizations
  • The candidate must have initiative, creative thinker, detail oriented, possess excellent problem solving skills
  • Flexibility to execute and multi-task in a fast-pace environment
  • Solid influential ability
  • Outstanding communication, presentation and collaboration skills
  • Proficiency in Excel, PowerPoint, Word and Outlook
  • Service Orientated
14

Fixed Operations Manager Resume Examples & Samples

  • Develop, implement and adjust as required Area and Dealer Business plans to achieve critical targets
  • Consult with Dealer on necessary actions to attain mutual Business plan goals
  • Achieve Customer Satisfaction goals, and assist Dealers to ensure high quality service core processes
  • Achieve Genuine Parts and Service sales goals, and assist Dealers to develop and implement targeted marketing and merchandising actions
  • Achieve Genuine Accessory sales goals and assist Dealers to implement merchandising process
  • Develop Area programs and incentives in support of critical target attainment
  • Manage Area marketing and administration budgets
  • Ensure Area Dealers meet all Brand Operating Standards as they pertain to Fixed Operations
  • Ensure Area Dealers meet all training and certification requirements · Monitor Dealer Warranty and Goodwill performance and authorize special claims
  • Facilitate as required Customer Care resolutions
15

Fixed Operations Manager Resume Examples & Samples

  • Dedication to meeting the expectations and requirements of internal and external customers
  • Skilled in the use of Microsoft Office (Excel, Powerpoint) Can create and develop and maintain complex spreadsheets and analysis
  • Ability to respond in a positive manner to dealer management criticism or unfounded accusations
  • Ability to analyze and present complex information in a clear and concise written and verbal manner
  • Ability to understand the complexities of situations and solicit assistance from others as needed
  • Bachelor’s Degree and 4-6 years of experience in various specialties of the automotive industry including: Sales Operations, Dealer Agreements, Marketing, Parts & Service, Sales Reporting, Market Rep Studies, Pricing, Consumer Affairs, Distribution, Customer Satisfaction, Advertising/Promotions, Warranty, Car Mix, Facilities/Merchandising, CMM/ML, Carflow, C&l, Product Planning
  • Prior work may be a combination within a dealership, region, headquarters, or manufacturing facility
  • Prior experience as a Parts and Service Field Sales rep with an OEM is preferred
16

Region Fixed Operations Analyst Resume Examples & Samples

  • Assist the Regional After-Sales Manager with the day-to-day Region After-Sales operations
  • Create all related performance reports measuring Region & Area goals identifying those meeting expectation levels established by the Brand in alignment with U.S. Brand strategy
  • 3-5 years
  • Computer savvy – skilled in the use of software
  • Resource management
17

Fixed Operations Manager Resume Examples & Samples

  • Conducts routine dealership visits to review operations and meet with vehicle sales staff, management and Dealer Principal to assess all aspects of sales operations
  • Routinely reviews P&S sales reports and financial statements with P&S management to monitor financial strength of P&S operations and compliance with company standards and agreements. Reviews and monitors marketing and advertising plans for dealerships and assesses current effectiveness of their efforts Understands other external consultant’s services currently utilized or considered by dealership
  • Educates and enlightens dealership personal on current incentive programs for customers, sales associates and dealership. Assists management with implementation and proper applications of programs. Monitors parts inventories and understands dealership tracking systems
  • Coordinates with Rgl Customer Experience Mgr on analysis of quality of customer interface and service practices in dealerships’ P&S operations. Supports dealership, district, region and national efforts by presence and assistance at auto shows and special events promoting brands and sales
  • Assists AGM with Market Representation related issues and actions within assigned dealerships as requested. Maintains awareness of competing dealerships in assigned market. Assists with analysis of market information and incorporates market expansion opportunities into assigned dealerships to maximize P&S sales Assists AGM and dealerships with logistics relating to opening and closing of dealership operations Understands dealer agreements and required performance and policy compliance for dealership
  • Bachelor’s Degree in Business or related field required from an accredited university
  • Experience: A total of 4 years of progressive Marketing and Sales experience, which must include a minimum of 3 years of analytical experience in various specialties of the automotive industry including: Consumer Affairs, Distribution, Sales Operations, Dealer Agreements, Marketing, Parts and Service. Prior work may be a combination within a dealership, region, headquarters, or manufacturing facility and may be at the Analyst or Regional Manager level or similar type of position is required for some district assignments and advancement to the senior level
  • Computer Skills: MS Office Ability to influence the actions of others by building credibility through dealership knowledge, effective recommendations, clear communications, honesty, and demonstrated follow-up on promises. Ability to understand the complexities of situations and solicit assistance from others as needed
  • Travel: More than 75% day and overnight domestic travel
18

Fixed Operations Resume Examples & Samples

  • Consult and collaborate with Parts Manager, Service Manager and dealership management on all aspects of Fixed Operations
  • Minimum of 5+ years automotive retail sales experience
  • Bachelors, degree or equivalent experience
  • Prior experience and proven success in leading and managing a team to meet or exceed clear goals and objectives
  • Must be able to work an extended hours schedule, including weekends
  • Strong computer & phone skills (Internet, MS Outlook)
  • Professional appearance and work ethic
  • Self-motivated, goal oriented, and ability to work within a fast paced environment
  • Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)
  • All potential employees must pass pre-employment testing including a background check and drug screen
19

Fixed Operations Manager Resume Examples & Samples

  • Leads dealer network in the adoption/maintenance of the Volkswagen Service Core process and related process initiatives (i.e. Express Service, parts, accessory and wholesale sales programs; inventory management; customer satisfaction; service quality; training certification, and other programs as directed)
  • Achieves targeted KPI's through the dealer network, through metric evaluations / management, business case development / presentation, best practices and coaching, and action plan development / execution / evaluation
  • Memorializes dealer discussions and plans in writing (contact reports) relevant to KPI performance, action plan results and other applicable issues as defined by GFOM or VW that affect VW dealer business relations, customers and mutual business success
  • Primary contact for BBB / buyback and arbitration issues; involves QTM for FRFT (service quality), technical training certification, service tools and related technical issues as needed
  • FOM partners with Warranty to monitor (metric review and audit reviews) to ensure VW network adherence to VW warranty policies
  • Primary interface with customers concerning non-technical Service & Parts issues and works with Customer Care to insure dealer process compliance with VW goodwill policies in support of customer satisfaction
  • Ensures dealer network compliance of VW Operating Standards, facility, and corporate identity requirements
20

Fixed Operations Manager Resume Examples & Samples

  • Skilled in the use of Microsoft Office (Excel, Powerpoint) Can create and develop and maintain complex spreadsheets and analysis. Has command of basic accounting practices and financial acumen
  • Results driven even in the face of resistance or setbacks
  • Bachelor’s Degree and 6 years of experience in various specialties of the automotive industry including: Sales Operations, Dealer Agreements, Marketing, Parts & Service, Sales Reporting, Market Rep Studies, Pricing, Consumer Affairs, Distribution, Customer Satisfaction, Advertising/Promotions, Warranty, Car Mix, Facilities/Merchandising, CMM/ML, Carflow, C&l, Product Planning
21

Fixed Operations Manager, Central Region Resume Examples & Samples

  • Increase Nissan parts and service revenues and profits through the achievement of set objectives in relationship to
  • Nissan parts sales/wholesale targets
  • Nissan accessory sales/wholesale targets
  • Extended service contracts volume and penetration targets
  • Aftersales merchandising activities and active program participation e.g. One-to-one
  • Closely work and support Dealers in achieving their retail parts & service sales
  • Assist the warranty department in the dealership performance relative to the management of our policy including participation to technical training and warranty related initiatives as per set standards. Manage the administration of the Nissan Warranty and Goodwill policy at the customer level if necessary. Provide necessary information to the organization as requested in all potential mediations/legal cases involving Nissan relative to customer satisfaction
  • Liaises between Nissan and dealerships. Answers dealer inquiries on related issues; consults with dealership staff on related issues; provides Nissan perspective; negotiates on business related issues as required
  • A university degree preferred in business/marketing or equivalent experience plus a
  • Minimum of 3 years business experience with at least 2 years in the automotive industry
  • Good consultancy skills in the areas of part sales retail awareness; business plan
  • Development & process; continuous dealership improvement; automotive marketing
  • Principles; financial statement analysis and team development
  • Fluency in Microsoft Office (Word, Excel, PowerPoint)
22

Fixed Income, Operations Resume Examples & Samples

  • Day-to-day JGB Operation Process including JGB and Repo settlement and custody
  • Day-to- day FB Operation Process including Settlement of FB cash, repo and EMTN
  • 2-3 years + experience working in Fixed Income Operations
  • JGB self clearing/ settlement knowledge is required. The custody business and JGB coupon/ tax knowledge in corporate action events is mandatory
  • FB settlement knowledge and corporate action knowledge is preferable
  • Experience of BO system, I-star, IstarLC, Euclid, Gloss or in-house BO systems is mandatory
  • Experience of BO system decommission is preferable
  • Basic accounting knowledge is preferable
  • Teamwork/ Accuracy/ Flexibility/ Swiftness/ Attention to details
  • Commando type of skill set is preferable (Macro, VBA)
  • Experience on regulatory reporting is a plus
23

Fixed Operations Manager Resume Examples & Samples

  • Infiniti parts sales/wholesale targets
  • Infiniti accessory sales/wholesale targets
  • Aftersales merchandising activities and active program participation
  • Assist the warranty department in the dealership performance relative to the management of our policy, including participation in technical training and warranty related initiatives as per set standards. Manage the administration of the Infiniti Warranty and Goodwill policy at the customer level if necessary. Provide information to the organization as requested in all potential mediations/legal cases involving Infiniti, relative to customer satisfaction
  • Liaise between Infiniti Canada and the Dealer network. Answer dealer inquiries on related issues; consult with dealership staff on related issues; provide perspective; negotiate on business related issues as required
  • A university degree preferred in business/marketing or equivalent experience plus a minimum of 3 years business experience with at least 2 years in the automotive industry
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)